SERVICE MANUAL
Contents
1. ica B cium B B sse Tadami NE Sikes 1 204 X rs Works 12 1 2 1 4 h r1 id 11 12 1 2 i E i 11 ITS mr gu pm Tires of Day jur pen pen pen o qum Top Usage Fast 30 Days Average Use by I rici Bl tiam This web based feature provides users with the ability to log in from anywhere and check on the status of all the equipment The site provides information including serial numbers time distance totals software versions and a history of any error codes that the unit has shown Additionally service guides parts lists and unit drawings for each unit are available through the Asset Management site INTRODUCTION 1 1 INTRODUCTION CONTINUED _ 501 1110700169 u Euch Mains Showroom Average Workouts per Hour Sera Hurrieser we TTH E Curromi pariak CTEIEZH 42H 4000801 e irea Discovery Wah ds 22 Average Damus AAT begi Duyiaace 9 DO hil ANO Seo Per un Hccemaulated Tene d DE Fes n dc Instar 14 Timo 30 darf DO Groups FI Add Precise Di aris Asset Management will send email notifications for any error messages that occur on the equipment notifying both Matrix Fitness customer support and the facility To provide the best expe2. information is verified an organization will be created This will be generated by a qualified Johnson Matrix Fitness supplier and sent via email to the main contact for that organization or the registered customer If the customer does not have this information please contact a Matrix Fitness CTS specialist or a Matrix Fitness Johnson supplier in the region for further assistance Before creating a new organization make certain the organization does not already exist on the Asset Management website If an organization cannot be located and a new one needs to be created please follow the steps below Open an internet browser and to http am matrixfitness com into the secure site with the credentials username password that were provided In the upper right hand corner of the page will be CTS Move mouse over word CTS and drop down menu will appear below Select Add Organization to manually add an organization Note Before moving on to the next step it is important to understand what Organization means on the Asset Management website Organization refers to an overarching all encompassing umbrella for multiple related facilities throughout various geographic locations It does not refer to a specific facility For example gym chain XYZ has hundreds of sites around the world This organization should be entered as XYZ in the Organization s Name If the organization is independent and not affi
3. the approximate height of the equipment antennas with the face of the AP the side with the LED lights pointed at the equipment Do not mount the AP level with the equipment and the face pointed up at the ceiling as this will not achieve the desired coverage pattern NETWORK CONFIGURATION amp SETUP 2 1 GETTING CONNECTED GUIDE WIRELESS CONTINUED See diagrams below Examples 1 and 2 show proper mounting placements Example 3 illustrates a situation to avoid ace of AP Back of Lovers Lorde GOOD COVERAGE ff ft tt Example 1 Ceiling Installation GOOD COVERAGE Example 2 Wall Installation i overage one BAD COVERAGE race of AP EE EET Example 3 Improper Installation Please see the Meraki MR installation guide for additional details on mounting the access point to different fixtures http docs meraki com download attachments 8519767 meraki setup MR24 pdf version 1 amp modificationDate 1349988446756 NETWORK CONFIGURATION amp SETUP 2 1 GETTING CONNECTED GUIDE WIRELESS CONTINUED 4 After all the APs are up and running perform a post installation coverage check There are many tools that can be loaded onto a laptop that will allow you to check RSSI received signal strength intensity values such as InSSIDer available for free from Metageek With this program or another program installed on a laptop or smartphone chec
4. 5 seconds When the console loads wait until the VA button is maroon and insert the Software USB Stick Once the update is complete return the wires to their original locations Issue The WiFi config has been imported the access point is online but the machine will not connect when Netpulse test is performed Replace the Wifi connect wire part 1000217073 Reset the console power by holding the CHANNEL UP and DOWN keys simultaneously for 3 5 seconds Re test If this does not resolve replace the Wifi board and Antenna Reset the console power by holding the CHANNEL UP and DOWN keys simultaneously for 3 5 seconds Re test For additional FAQs check the Asset Management website for more information including videos on some common problems 25 26 NOTES MATRIX ASSET MANAGEMENT mus SERVICE MANUAL mum Created amp Maintained by Kevin Oeltjenbruns 3 7 13
5. MATRIX ASSET MANAGEMENT mus SERVICE MANUAL mum TABLE OF CONTENTS CHAPTER 1 INTRODUCTION 1 1 IMMPOCUGHON twa tee ete tects 1 1 2 Checklist and Contact Info 4 CHAPTER 2 NETWORK CONFIGURATION amp SETUP 2 1 Getting Connected Guide Wireless 6 CHAPTER 3 CONSOLE CONFIGURATION amp SETUP 3 1 Wifi Board Installation amp Testing 5x TM Console 10 3 2 Wifi Board Installation amp Testing 5x Universal Console 13 3 3 Wifi Board Installation amp Testing 7xe TM Console 16 34 Board Installation amp Testing 7xe Universal Console 19 35 Required Software 22 CHAPTER 4 ASSET MANAGEMENT WEBSITE SETUP 4 1 Setting up a new facility the Asset Management website 23 CHAPTER 5 TROUBLESHOOTING 5 1 Troubleshooting Asset Management Installations 25 INTRODUCTION 1 1 INTRODUCTION The Asset Management system is a feature available on all 5x 7x 7xe and 7xi cardio designed to allow remote monitoring of cardio equipment Matrix Showroom eise Wisconsin Comqe Grove Matrix Shewreom Fea Tach Mari Ghorrtroom Matix Showwrnpc or Johneon Health Toch Asman Taga Average Workouts per Hour
6. Mode by pressing and holding the LEVEL UP and DOWN keys simultaneously for 3 5 seconds Use the LEVEL keys to toggle to Engineering Mode and push ENTER 10 Use the LEVEL keys to toggle to AM System and press ENTER 11 Select WiFi using the LEVEL keys to toggle and press ENTER to select The console will beep twice to indicate WiFi is selected 12 Press BACK and toggle to Manager Mode 13 Enter Manager Mode and verify the WiFi software is 2 11 or higher in the Software Versions tab Call Matrix Fitness CTS for the current software if lower than 2 11 14 To update the WiFi module software plug the USB stick into the USB port on the front of the of the console and press 5 0 0 1 ENTER The console will beep twice once the software has been updated 15 Enter the Facility ID by entering Engineering Mode and selecting Facility ID Enter the Facility ID Enter the 0 number and every number thereafter for example if a Facility ID is 000110 enter 000110 16 Verify the WiFi is setup by checking the IP address in Service 8 To find this information enter Service Mode by pressing LEVEL UP and DOWN simultaneously for 3 5 seconds until Manager Mode appears then use the LEVEL keys to toggle to Service Mode and press ENTER Use the LEVEL keys to toggle to Service 8 then press ENTER The Manufacture default IP address is 169 254 1 1 if WiFi has been properly installed the IP address will have changed from the default 17 If the IP address has not cha
7. WiFi module is connected only verifies if the module is installed and does not verify that WiFi Asset Management is fully setup and configured for the facility The setup instructions will still need to be followed The second method to verify if a WiFi module is installed is to push 4 0 0 6 ENTER on the number keypad four times A windows screen will appear Look at the bottom right corner to find an icon showing two computers If the two computers do not have an X Figure B WiFi is connected If the two computers show an X through them Figure C WiFi is not connected To exit hold the CHANNEL UP and DOWN keys simultaneously for 3 5 seconds until the console power resets The third method for verifying if a WiFi module is installed is to remove the back of the console by removing the screws on the back cover six screws and verify the WiFi module is plugged into the upper board Figure D FIGURE A FIGURE B FIGURE C FIGURE D 19 CONSOLE CONFIGURATION amp SETUP 3 4 WIFI BOARD INSTALLATION amp TESTING 7xe UNIVERSAL CONSOLE CONTINUED If it is determined that the console does not have a WiFi board installed or if the WiFi board needs to be replaced follow the instructions below for installing the WiFi board and programming the Universal 7xe console for Asset Management NOTE There are several different generations of Universal 7xe console Even if the console being worked on is slightly diff
8. alls floors lighting fixtures windows or other obstructions that block the line of sight to the access point the maximum distance the equipment can be from the access point is reduced significantly and will need to be determined with empirical testing For each group of equipment stand in the center of the group and measure the distance to the furthest piece of equipment If this distance is greater than 50 feet an additional AP is needed to cover this group of equipment If equipment is installed on different floors additional APs should be used to cover the floors separately d Ceiling height also affects wireless coverage Do not mount APs to ceilings that are higher than 25 or there will not be sufficient coverage to the equipment If the facility s ceilings are higher than 25 consider mounting the AP on a nearby wall illustrated later in this document e Understand and plan around interference There are two main types of interference a facility needs to be concerned about The first is physical interference Physical objects that block line of sight to the access point will interfere with the signal This includes walls windows pillars shelving lighting air ducting etc Try to pick mounting locations that allow for clear line of sight to the equipment It may be necessary to use a drop pole to lower the AP below these types of obstructions The second type of interference is electrical and magnetic interference This includ
9. d by the facility confirming that they will support their own access point s with the configuration files provided by Matrix Fitness Please fill in the form below as completely as possible and return to a Matrix Fitness Sales Representative Facility Name Facility Manager Phone Email IT Contact for Facility Phone Email Yes this facility will use the Matrix Fitness supported wireless access point s No this facility will not use the Matrix Fitness supported wireless access point s Include the separate signed release see next page with this document INTRODUCTION 1 2 CHECKLIST AND CONTACT INFO CONTINUED WAIVER AND RELEASE AGREEMENT Johnson Health Tech North America Inc hereafter Matrix Fitness has offered to supply a Matrix Fitness wireless access point Wireless Access Point to the Company identified below Customer in conjunction with Customer s purchase of the Matrix Fitness Asset Management product The Wireless Access Point is built into the Asset Management product and would be installed in Customer s facility Customer has elected to purchase the Asset Management product without the Wireless Access Point Customer s execution of this Waiver and Release Agreement is a condition to Matrix Fitness s sale of the Asset Management product to Customer without the Wireless Access Point Customer acknowledges that it has been informed and understands that some of the reasons for using the Wireless Acc
10. e AP mounting locations 3 Once cable has been pulled the access points are ready to be mounted The following section covers the propagation patterns of the APs and the appropriate ways to mount them Both the MR12 and the MR24 have virtually identical coverage patterns The coverage patterns are shown below and on the next page Signal Coverage Patterns TS rF 9 k a ir M 1 kiaii i Au mm 1 merge NETWORK CONFIGURATION amp SETUP 2 1 GETTING CONNECTED GUIDE WIRELESS CONTINUED Both the 2 4GHz and 5 GHz patterns are fairly symmetric in the azimuthal plane XY so it makes little to no difference how the AP is rotated about the Z axis when mounting The patterns are asymmetrical in the elevation plane XZ with significantly more antenna gain in the area directly above the plane formed by the access point 7 This results in a coverage pattern that resembles an inverted cone whose axis of symmetry is normal to the plane of the AP See the diagram below for a side view of the green coverage zone Ped With this type of coverage pattern it is very important to mount the AP so that the base of the coverage cone covers the desired wireless equipment This can be accomplished by mounting the AP to the ceiling above the equipment with the face of the AP the side with the LED lights pointed down toward the floor Alternatively the AP can be mounted on a wall at
11. e equipment data that reaches its servers will be reported to the Asset Management website for Customer to monitor its equipment using Asset Management Matrix Fitness will NOT be able to provide troubleshooting or warranty service for issues that pertain to network maintenance access point failure or connectivity issues through Customer s own access point and Matrix Fitness will NOT be able to provide additional troubleshooting or warranty service for access point configuration issues Matrix Fitness will provide Customer with the configuration settings that are on the equipment and it will be the responsibility of Customer to set up its own access point with the appropriate configuration In consideration for Matrix Fitness s willingness to sell the Asset Management product to Customer without the Wireless Access Point Customer agrees to all of the following Customer states that it understands the information included in this Waiver and Release Agreement and has chosen to use a different access point an access point not supplied by Matrix Fitness with full knowledge that it is assuming all known and unknown risks in doing so Customer acknowledges that it may sustain damages losses costs or expenses both known and presently unknown and unsuspected arising out of or related to Customer s use of an access point other than the Wireless Access Point that could be provided by Matrix Fitness and that such damages losses costs or expenses as may b
12. e handlebar Figure E 2 Disconnect the wire connections to the console and remove it Figure F FIGURE FIGURE H 4 Mount the WiFi radio board to the console frame directly to the right of the main control board Figure 1 5 Plug the WiFi radio board wire into the console and WiFi radio board Figure J FIGURE FIGURE J CONSOLE CONFIGURATION amp SETUP 3 3 WIFI BOARD INSTALLATION amp TESTING 7xe TM CONSOLE CONTINUED 6 Mount the WiFi radio antenna to the console plastic It should be mounted directly beneath the console frame Figure 7 Plug the WiFi radio antenna into the WiFi radio board Secure the WiFi radio antenna cord with tape Figure L FIGURE K FIGURE L 8 Reverse Steps 1 2 to re install the console to the unit 9 Enter the Facility ID by entering Engineering Mode press ENTER 2 0 0 1 ENTER on the lower keypad and select Facility ID Enter the Facility ID as a six digit number for example if a Facility ID is 110 enter 000110 10 Make sure the C Safe mode is turned on by entering Manager Mode press ENTER 1 0 0 1 ENTER on the lower keypad and touch CSafe Mode mode at the bottom of the screen Then select On 11 Press ENTER 9 0 0 1 ENTER to get to Networking Mode Figure M 12 Test the WiFi module by touching Netpulse Test select Yes for NetPulse then touch Test and then touch Connect 13 If the test fails install the WiFi Config file by inserting the Flash D
13. e sustained may give rise to additional damages losses costs or expenses in the future Customer further acknowledges that it has executed this Waiver and Release Agreement after taking into account known and presently unknown and unsuspected claims damages losses costs and expenses Customer for itself and its affiliated entities predecessors successors assignors assignees insurers officers directors owners agents representatives and employees voluntarily and knowingly waives and releases and discharges Johnson Health Tech North America Inc and its affiliated entities predecessors and successors and all of their respective officers directors shareholders employees agents representatives assigns and insurers of and from all claims actions obligations and demands of any type arising out of or related in any way to Customer s use of an access point other than the Wireless Access Point that could be provided by Matrix Fitness To the extent permitted by law Customer voluntarily and with full knowledge of its significance expressly waives and relinquishes any and all rights it might have under any state or federal statute rule or common law principle in law or equity relating to limitations on waivers and releases of the type contained in this Waiver and Release Agreement Customer warrants and represents to Matrix Fitness that Customer s execution of this Waiver and Release Agreement has been duly authorized by all necessary co
14. ed process All 3 of these steps can be performed at the time of install INTRODUCTION 1 2 CHECKLIST AND CONTACT INFO Matrix Fitness Asset Management System http am matrixfitness com The Matrix Fitness Asset Management System is a feature designed to allow remote monitoring of all Matrix Fitness 5x 7x 7xe and 7xi cardio equipment This web based feature provides a facility owner with the ability to log in from any location and check on the status of equipment The secure site provides Matrix Fitness product information including serial numbers time distance totals software versions and a history of any error codes that the unit has shown Asset Management will send email notifications for any error messages that the equipment shows notifying both Matrix Fitness Customer Technical Support and the facility To provide the best experience possible Matrix Fitness Asset Management also allows the user to create a service request ticket in the event of a problem with a piece of equipment In order to properly support the Asset Management System the facility will need to provide ____ A power source for the wireless access point s An accessible Internet source near the workout area Contact information for the IT group within the facility or the facility s external IT source Permission for Matrix Fitness to install and configure the wireless access point s OR A release provided by Matrix Fitness and signe
15. efault 17 If the IP address has not changed from the default reload the Config file by inserting the Flash Drive into the front USB port and pressing 5 0 0 1 ENTER The console should twice Then recheck the IP address Contact Matrix Fitness CTS for the Config File 18 Hold STOP when finished to be returned to the main screen 3 2 WIFI BOARD INSTALLATION amp TESTING 5x UNIVERSAL CONSOLE NOTE All consoles have a minimum software version for running Asset Management Refer to the table in Section 3 5 for minimum acceptable software versions for this console The software versions can be checked in Manager Mode To enter Manager Mode press and hold LEVEL UP and DOWN keys at the same time for 3 5 seconds Use the LEVEL keys to scroll to Manager Mode and press ENTER Then use the LEVEL keys to toggle to Software and hit ENTER This will display the current software versions Use the LEVEL keys to toggle through the versions to find the UCB software version Press and hold the PAUSE key to exit A WiFi board also needs to be installed and connected There are two ways to verify if WiFi is connected on a Universal 5x console The first method is to see if the WiFi module software appears in Manager Mode If a WiFi module is connected WiFi software will appear Figure A The second way to verify if WiFi is connected is to split the console by removing all the screws on the back 6 screws and verify if the WiFi module is plugged i
16. ent is fully setup and configured for the facility The setup instructions will still need to be followed The second method to verify if a WiFi module is installed is to push ENTER then 4 0 0 6 ENTER on the number keypad four times A windows screen will appear Look at the bottom right corner to find an icon showing two computers If the two computers do not have an X Figure B WiFi is connected If the two computers show an X through them Figure C WiFi is not connected To exit hold the CHANNEL UP and DOWN keys simultaneously for 3 5 seconds until the console power resets The third method for verifying if a WiFi module is installed is to remove the back of the console by removing the screws on the back cover four screws and verify the WiFi module is plugged into the upper board Figure D 3 2 17 FIGURE FIGURE FIGURE FIGURE CONSOLE CONFIGURATION amp SETUP 3 3 WIFI BOARD INSTALLATION amp TESTING 7xe TM CONSOLE CONTINUED If it is determined that the console does not have a WiFi board installed or if the WiFi board needs to be replaced follow the instructions below for installing the WiFi board and programming the T7xe console for Asset Management NOTE There are several different generations of T7xe console Even if the console being worked on is slightly different than the pictures below the process should be the same 1 Remove the 6 screws holding the console to th
17. erent than the pictures below the process should be the same 1 Remove the 5 screws holding the console to the console mast Figure 2 Disconnect the wire connections to the console Figure F and remove it FIGURE E 3 Remove the 6 screws holding the front of the console to the back and split the console Figures G amp H 4 Mount the WiFi radio board to the console frame directly to the right of the main control board Figure 1 5 Plug the WiFi radio board wire into the console and WiFi radio board Figure J FIGURE 1 FIGURE J 20 CONSOLE CONFIGURATION amp SETUP 3 4 WIFI BOARD INSTALLATION amp TESTING 7xe UNIVERSAL CONSOLE CONTINUED 6 Mount the WiFi radio antenna to the console plastic Figure K 7 Plug the WiFi radio antenna into the WiFi radio board Secure the WiFi radio antenna cord with tape Figure L FIGURE K FIGURE L 8 Reverse Steps 1 2 to re install the console to the unit 9 Enter the Facility ID by entering Engineering Mode press ENTER 2 0 0 1 ENTER on the lower keypad and select Facility ID Enter the Facility ID as a six digit number for example if a Facility ID is 110 enter 000110 10 Make sure the C Safe mode is turned on by entering Manager Mode press ENTER 1 0 0 1 ENTER on the lower keypad and touch CSafe Mode mode at the bottom of the screen Then select On 11 Press ENTER 9 0 0 1 ENTER to get to Networking Mode Figure M 12 T
18. es other wireless and radio frequency devices such as neighboring access points cordless phones baby monitors and two way radios It also includes other devices that emit EMI electromagnetic interference such as microwaves high voltage power lines electrical distribution boxes fluorescent lighting ballasts generators and any other electrical devices that turns currents on and off at high speeds Avoid running network cable and mounting APs near these sources of interference f Once all of the above factors have been taken into consideration the number of access points needed should be able to be identified as well as the locations that they should be mounted 2 Once it is determined where the APs are going to be mounted determine where the remaining network equipment will be housed This is often in a secure closet or communications room Once this area is identified plan out the cable runs Each AP will need a home run back to this closet Network cables cannot be split or tapped each run must connect only to a single AP Measure the distance from the communications closet to each access point mounting location This distance cannot be longer than 90 meters 300 If the distance exceeds this limit an IDF intermediary distribution frame will need to be installed which houses an additional network switch to act as a repeater for the signal Once all the runs are planned out pull terminate and test all of the cable runs to th
19. ess Point provided by Matrix Fitness are The Wireless Access Point would be configured to interact with the Matrix Fitness cardio fitness equipment to provide information to Matrix Fitness servers and Asset Management website Installing the Wireless Access Point would allow Matrix Fitness to troubleshoot any connection issues that exist between the Matrix Fitness equipment and the Wireless Access Point Matrix Fitness would be able to monitor the status of the Wireless Access Point from its office to assist in troubleshooting and Matrix Fitness would be able to track which cardio machines are online and could gather data from these cardio machines providing more complete diagnostics in the event that equipment status updates are not appearing on the Asset Management website Customer acknowledges that there are known and unknown risks to using an access point different than the Wireless Access Point provided by Matrix Fitness By way of example if Customer opts to use an access point different than the Wireless Access Point provided by Matrix Fitness Matrix Fitness can no longer guarantee the full function of the Asset Management product Matrix Fitness will ensure that the cardio equipment is correctly configured to connect with Customer s access point The Wifi Modules will be configured to communicate on 802 11 a b g n band Networks for 7x and 7xe and on 802 11b networks for 5x equipment Matrix Fitness will ensure that th
20. est the WiFi module by touching Netpulse Test select Yes for NetPulse then touch Test and then touch Connect 13 If the test fails install the WiFi Config file by inserting the Flash Drive into the front USB port and touch IMPORT then retest Contact Matrix Fitness CTS if the Config File is needed If test fails again contact Matrix Fitness CTS 14 When done touch the HOME icon 15 Reset the console power by holding the CHANNEL UP and DOWN keys simultaneously for 3 5 seconds 16 Look for the WiFi symbol with the words Connected in the upper left hand corner of the home screen Figure N Lulu FIGURE M FIGURE N 21 22 CONSOLE CONFIGURATION amp SETUP 3 5 REQUIRED SOFTWARE VERSIONS All consoles have a minimum software version for running Asset Management Refer to the table below for minimum acceptable software versions for each console If the software version on the console is the one listed or higher it will allow Asset Management MODEL SN s Associated with this Console Required Minimum Software Version for Asset Management 5x 2012 CTM501 EP90 EP93 CS17 CS11 S005 or above 7xe 2012 503 EP92 L1 7 or above 5x 2013 519 EP611 EP612 CS18 CS19 001 or above 7 2013 520 EP613 L1 7 or above ASSET MANAGEMENT WEBSITE SETUP 4 1 SETTING UP A NEW FACILITY ON THE ASSET MANAGEMENT WEBSITE Once Asset Management is officially part of the customer s order and their contact
21. isplays a red error message It is likely the console was trying to perform a different action when the software update was initiated Reset the console power by holding the CHANNEL UP and DOWN keys simultaneously for 3 5 seconds Once the console is completely loaded if the console has the Virtual Active feature the button will turn Maroon in color when it loads insert the USB drive again The green light on the USB will blink continuously while the software updates Issue When trying to update software the flash drive does not load Remove the back of the console Unplug the middle USB wire on the upper right hand corner of the upper control board UCB Remove the USB wire from the VA board and insert it into the middle USB port on the upper right hand corner of the UCB Reset the console power by holding the CHANNEL UP and DOWN keys simultaneously for 3 5 seconds When the console loads wait until the VA button is maroon and insert the Software USB Stick Once the update is complete return the wires to their original locations Issue When trying to import the WiFi config files screen says import config failed Remove the back of the console Unplug the middle USB wire on the upper right hand corner of the upper control board UCB Remove the USB wire from the VA board and insert it into the middle USB port on the upper right hand corner of the UCB Reset the console power by holding the CHANNEL UP and DOWN keys simultaneously for 3
22. k the RSSI values around the fitness equipment Values that are greater than 70 dBm are required If it is noticed that the signal strength is significantly lower than this value 75 dBm or less consider installing additional access points CONSOLE CONFIGURATION amp SETUP 3 1 WIFI BOARD INSTALLATION amp TESTING 5x TM CONSOLE NOTE All consoles have a minimum software version for running Asset Management Refer to the table in Section 3 5 for minimum acceptable software versions for this console The software versions in can be checked in Manager Mode To enter Manager Mode press and hold ELEVATION and SPEED DOWN at the same time for 3 5 seconds Use the LEVEL keys to scroll to Manager Mode and press ENTER Then use the LEVEL keys to toggle to Software and hit ENTER This will display the current software versions Use the LEVEL keys to toggle through the versions to find the UCB software version Press and hold the PAUSE key to exit A WiFi board also needs to be installed and connected There are two ways to verify if WiFi is connected on a 5x console The first method is to see if the WiFi module software appears in Manager Mode If a WiFi module is connected WiFi software will appear Figure A The second way to verify if WiFi is connected is to remove the back of the console by removing all the screws on the back 4 screws and verify if the WiFi module is plugged into the upper control board FIGURE A FIGURE If it i
23. liated related or operated by another facility enter the unique facility s name in the Organization s field as it relates to that specific location Enter the organization s name based on the information above and hit Save The website will load a page titled Organization in the upper left hand corner under the Asset Management menu bar Verify what page is being looked at by looking at the address bar in the internet browser At this point it should read am matrixfitness com organization This page will show the organization that was just created if the steps above were followed properly Once the Organization has been set up a new Facility must be created Note Steps 1 and 2 can be skipped if following these instructions in sequence Open an internet browser and to http am matrixfitness com into the secure site with credentials username password that were provided Select the organization to add a new facility under this organization Note Every facility must be added under an organization If the facility is independent and not affiliated related or operated by another facility enter the SAME information for the Facility Name field that was entered for the Organization s Name field At this point the Dashboard page for the organization should be displayed In the upper right hand corner of this page Organization Management will be displayed Move a mouse over the word and a drop down me
24. mill 9 Enter Engineering Mode by pressing and holding INCLINE DOWN and SPEED DOWN simultaneously for 3 5 seconds Use the LEVEL keys to toggle to Engineering Mode and push ENTER 10 Use the LEVEL keys to toggle to AM System and press ENTER 11 Select WiFi using the LEVEL keys to toggle and pressing ENTER to select The console will beep twice to indicate WiFi is selected 12 Press BACK and toggle to Manager Mode 13 Enter Manager Mode and verify the WiFi software is 2 11 or higher in the Software Versions tab Call Matrix Fitness CTS for the current software if lower than 2 11 14 To update the WiFi module software plug the USB stick into the USB port on the front of the of the console and press 5 0 0 1 ENTER The console will beep twice once the software has been updated 15 Enter the Facility ID by entering Engineering Mode and selecting Facility ID Enter the Facility ID Enter the 0 number and every number thereafter for example if the Facility ID is 000110 enter 000110 16 Verify the WiFi is setup by checking the IP address in Service 8 To find this information enter Service Mode by pressing INCLINE DOWN and SPEED DOWN simultaneously for 3 5 seconds until Manager Mode appears then use the LEVEL keys to toggle to Service Mode and press ENTER Use the LEVEL keys to toggle to Service 8 and press ENTER The Manufacture default IP address is 169 254 1 1 if WiFi has been properly installed the IP address will have changed from the d
25. nged from the default reload the Config file by inserting the Flash Drive into the front USB port and pressing 5 0 0 0 ENTER The console should beep twice Then recheck the IP address Contact Matrix Fitness CTS for the Config File 18 Hold STOP when finished to be returned to the main screen 15 CONSOLE CONFIGURATION amp SETUP 3 3 WIFI BOARD INSTALLATION amp TESTING 7xe TM CONSOLE NOTE All consoles have a minimum software version for running Asset Management Refer to the table in Section 3 5 for minimum acceptable software versions for this console To check a software version enter Manager Mode by pressing ENTER 1 0 0 1 ENTER Choose About then Software Versions this will display all the software versions on the console Press the HOME key to return to the main screen necessary contact Matrix Fitness Customer Support CTS and follow existing instructions for updating software There are three ways to verify if a WiFi module is installed on a T7xe console The first is to look in the upper left corner of the main screen to see if there is a wireless icon with the word connected Figure A If this icon is present a WiFi Asset Management is connected If the icon is present but the text reads Disconnected follow step 3 below to check the connection of the WiFi module The second and third methods for checking if a WiFi module is connected only verifies if the module is installed and does not verify that WiFi Asset Managem
26. nto the upper control board FIGURE A FIGURE B If it is determined that the console does not have a WiFi board installed or if the WiFi board needs to be replaced follow the instructions below for installing the WiFi board and programming the Universal 5x console for Asset Management NOTE There are several different generations of Universal 5x console Even if console is slightly different than the pictures below the process should be the same 1 Remove the 5 screws holding the console to the console mast Figure 2 Disconnect the wire connections to the console Figure D and remove it FIGURE C FIGURE D CONSOLE CONFIGURATION amp SETUP 13 14 CONSOLE CONFIGURATION amp SETUP 3 2 WIFI BOARD INSTALLATION amp TESTING 5x UNIVERSAL CONSOLE CONTINUED FIGURE E FIGURE F 4 Mount the WiFi radio board to the console frame directly to the right of the main control board Figure G 5 Plug the WiFi radio board wire into the console and WiFi radio board Figure H FIGURE G FIGURE H 6 Mount the WiFi radio antenna to the console plastic Figure 1 7 Plug the WiFi radio antenna into the WiFi radio board Secure the WiFi radio antenna cord with tape Figure J FIGURE 1 FIGURE J CONSOLE CONFIGURATION amp SETUP 3 2 WIFI BOARD INSTALLATION amp TESTING 5x UNIVERSAL CONSOLE CONTINUED 8 Reverse Steps 1 4 to re install the console 9 Enter Engineering
27. nu will appear below Select Add Facility to manually create a new facility under this organization Fill out the information on this new page for the specific facility being added under the organization Adding Tags to the facility specifies certain categories in which that facility associates itself with Tags increase a facilities searchability and helps users create custom lists according to their criteria Note Tags in Asset Management are used like keywords are used for search engines like Google Tags are designated to each facility to differentiate one location from another Press Save when finished Credentials username password will be sent to the primary or registered contact for the facility via email with a pre assigned permission level Administrator Standard CTS Technical or Organization Manager This will be generated by either a Matrix Fitness CTS specialist for customers in North America or through the Matrix Fitness Johnson supplier in that region for customers outside of North America Qualified and approved users will have access to dynamic information about the equipment The number of users allowed into the Asset Management website should be limited to avoid any potential unwanted changes To create a new user follow the steps below Open an internet browser go to http am matrixfitness com Log into the secure site with the credentials username password that were provided In the upper
28. rience possible Matrix Fitness Asset Management also allows for the user to create a service request ticket in the event that there is a problem with a piece of equipment INTRODUCTION 1 1 INTRODUCTION CONTINUED Asset Management Product Workflow Here is a list of the steps that must be completed for Asset Management 1 Customer expresses a desire to have Asset Management in their facility 2 Asset Management Qualifier document is provided by the sales team and completed by the customer prior to the order being submitted 3 Johnson Fitness Creates a Facility ID for the customer 4 If Necessary Johnson Fitness creates a user ID for the customer to access the Asset Management site 5 Asite survey is performed to determine how many Access Points are required to provide adequate wireless coverage in the facility Access points are ordered based on the result of this survey 6 Access points are installed in the facility and connected to the facility s internet line 7 New equipment is installed 8 Consoles are set up to support Asset Management and the Asset Management feature is turned on 9 Customer can now view equipment online in the Asset Management website a Note A workout must be completed before the Equipment will report data to the website It is recommended that a brief workout is performed directly after turning on Asset Management NOTE Steps 6 8 can be performed in any order The order provided is the most streamlin
29. right hand corner of the page will be CTS Move mouse over the word drop down menu will appear below Select Users to manually add and create a new user Or go to the User s List to see a list of users The website will update to a new page titled Users which is represented by that text and an icon shaped like a person in upper left hand corner Below Users and the person icon select Add User to be transferred to the next page where the new user s information should be filled out At this point the address bar web browser should read http am matrixfitness com user add Follow the format below to ensure uniformity and minimize invalid logins by the new user NAME First Name one space Last Name USER NAME lastname firstname NO CAPITAL LETTERS EMAIL Input as it appears on the XXXXXXX PASSWORD password No CAPITAL LETTERS VERIFICATION password No CAPITAL LETTERS 23 ASSET MANAGEMENT WEBSITE SETUP 4 1 SETTING UP A NEW FACILITY ON THE ASSET MANAGEMENT WEBSITE CONTINUED After completing the above steps follow these directions to complete creating the new user Select Enabled to active new credentials when this form is complete Select the appropriate role for this new user based on their permission level Under Organizations a list of facilities will be displayed Select or multiple Organizations that the user is to have access to the Asse
30. rive into the front USB port and touch IMPORT then retest Contact Matrix Fitness CTS if the Config File is needed If test fails again contact Matrix Fitness CTS 14 When done touch the HOME icon 15 Reset the console power by holding the CHANNEL UP and DOWN keys simultaneously for 3 5 seconds 16 Look for the WiFi symbol with the words Connected in the upper left hand corner of the home screen Figure N T Nabwarking Mods a qua FIGURE FIGURE 18 CONSOLE CONFIGURATION amp SETUP 3 4 WIFI BOARD INSTALLATION amp TESTING 7xe UNIVERSAL CONSOLE NOTE All consoles have a minimum software version for running Asset Management Refer to the table in Section 3 5 for minimum acceptable software versions for this console To check a software version enter Manager Mode by pressing ENTER 1 0 0 1 ENTER Choose About then Software Versions this will display all the software versions on the console Press the HOME key to return to the main screen If necessary contact Matrix Fitness Customer Support CTS and follow existing instructions for updating software There are three ways to verify if a WiFi module is installed on a 7xe universal console The first is to look in the upper left corner of the main screen to see if there is a wireless icon with the word connected Figure A If this icon is present WiFi Asset Management is connected The second and third methods for checking if a
31. rporate action of Customer and that the signature below is sufficient to bind and does bind Customer Company Customer Name eR ERREUR eL Mee a ei ec la iil Name of Authorized Representative Printed Signature HE Rea eue CC CLEA CH toe NETWORK CONFIGURATION amp SETUP 2 1 GETTING CONNECTED GUIDE WIRELESS OVERVIEW There are 4 basic steps required to design a wireless network They are 1 Identifying areas that need coverage and estimating the number of APs needed a Wireless coverage only needs to be provided in areas where cardio machines equipment need to have a wireless connection If there are spaces in the facility that don t have cardio machines there is no need to install access points in that area b Once the areas needing coverage have been identified calculate the minimum number of access points APs needed to support the equipment This number is only a starting point additional access points will be required depending on the physical distribution of the equipment and the RF challenges presented by the environment c The next step in designing a network is to determine the distance from the AP that each piece of equipment will be placed Equipment cannot be placed further than 50 feet away from any given access point This limitation is a best case scenario and only applies to equipment that has direct line of sight to the access point If there are w
32. s determined that the console does not have a WiFi board installed or if the WiFi board needs to be replaced follow the instructions below for installing the WiFi board and programming the T5x console for Asset Management NOTE There are several different generations of T5x console Even if the console being worked on is slightly different than the pictures below the process should be the same 1 Remove the 6 screws holding the console to the handlebar Figure C 2 Disconnect the wire connections to the console and remove it Figure D FIGURE C FIGURE CONSOLE CONFIGURATION amp SETUP 3 1 WIFI BOARD INSTALLATION amp TESTING 5x TM CONSOLE CONTINUED 3 Remove the 4 screws holding the back of the console to the console and remove the cover Figures E amp F FIGURE E FIGURE F 4 Mount the WiFi radio board to the console frame directly to the right of the main control board Figure G 5 Plug the WiFi radio board wire into the console and WiFi radio board Figure H FIGURE G FIGURE H 6 Mount the WiFi radio antenna to the console plastic It should be mounted directly beneath the console frame Figure 7 Plug the WiFi radio antenna into the WiFi radio board Secure the WiFi radio antenna cord with tape Figure J FIGURE FIGURE J 12 CONSOLE CONFIGURATION amp SETUP 3 1 WIFIBOARD INSTALLATION amp TESTING 5x TM CONSOLE CONTINUED 8 Reverse Steps 1 2 to re install the console to the tread
33. t Management website Note To select multiple Organizations hold Ctrl on the keyboard and select another Organization The Organizations selected will be highlighted in blue Choose the appropriate Facilities from the drop down menu holding Ctrl for multiple selections Choose the appropriate Subscription from the drop down menu holding Ctrl for multiple selections Before hitting the Save button the bottom left hand corner of the page it is recommended to select Notify so an email will be sent to the new user when the Asset Management website accepts acknowledges and grants permission for the new user to access information on the website After hitting the Save button if the information this form was filled out properly an email will be sent to new user and you will be transferred back to the Users page where you will see User Created below the page title and icon that is shaped like a person TROUBLESHOOTING 5 1 TROUBLESHOOTING ASSET MANAGEMENT INSTALLATIONS Issue The screen is completely blank on the treadmill Turn the power off at the base of the unit for 30 seconds and turn back on If the screen is still dark press and hold the CHANNEL UP amp DOWN keys for 15 20 seconds until the lower display on the console flashes If screen remains dark hold the CHANNEL UP amp DOWN keys again until the lower display flashes Issue When trying to update software the screen d
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