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517766B Smartdrive USA Supplementary Service Manual

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1. Fisher amp Paykel appliances Service Manual ELECTRONIC WASHING MACHINE GWL11 IWL12 INL15 PHASE 6 Series 11 12 120v 60Hz Supplementary manual to be used in conjunction with GWLO3 Service Manual 426348 including a complete new set of DETAILED FAULT CODES amp ecOsmart 517766B 517766B October 2004 FISHER amp PAYKEL ELECTRONIC WASHING MACHINE MODELS GWL11 IWL12 etae id Pere 0 dm d L Litocyeles ee ds _ Adjust tow oes ne AZAS plus fault codes for GWL03 GWL08 GWL10 November 2002 Repaginated simplified page numbers and alterations to sections 12 and 13 7 March 2003 Added new fault code 66 user warnings and diagnostics table 16 3 May 2004 Added new model variant IWL12 throughout relevant sections of manual October 2005 Added new model variant IWL15 throughout relevant sections of manual Fisher amp Paykel Appliances Fisher amp Paykel Appliances Inc 78 Springs Road East Tamaki 27 Hubble Irvine Auckland New Zealand California 92618 PO Box 58 732 Greenmount USA Auckland New Zealand Phone 1 888 9FNP USA or Phone 00 64 9 273 0640 1 888 936 7872 Fax 00 64 9 273 0649 Fax 949 790 8911 517766B October 2004 CONTENTS 12 WHAT PHASE SIZE amp MODEL IS YOUR SMARTDRIVE 7 4 132 SP ECIRICA TON Sa A AAA A t Uu o EE 5 ES PA LE LES AA eG eb eme e A nd An ESE 5 13 2 DIMENSIONS iaa 5 13 3 Maximum Capacity Full Load AS 20
2. Diverter Valve Approx 100 V AC when on across the terminals not strictly AC rectified mains Fluke meters read approx 100 V AC or 220 V DC rms depending on meter OF e 517766B May 2004 19 DETAILED FAULT CODES N SMART DRIVE XY DETAILED FAULT CODES FOR MODELS Phase 3 GWLO3 Phase 4 GWLOS Phase 5 GWL10 Phase 5 IW IWL10 Phase 6 GWL11 Phase 6 IW IWL12 IWL15 INTRODUCTION The format for fault description in this booklet follows the Primary Secondary Tertiary and Quaternary fault source system These sources have mostly been arranged in order of most likely source of fault but in some cases the sequence has been modified to aid the servicing procedure It should be noted that the fault source Pump System includes the pump and drain hose assembly Fault code shows the last recorded fault Always confirm fault 28 517766B May 2004 FAULT DESCRIPTIONS 1 00000001 Phase 1 Display Module Fault Phase 2 to 6 Motor Controller Module Fault The Motor Controller Module Display for phase 1 has encountered an error when writing to an Eeprom address Primary Source Motor Controller module Display Module for Phase 1 Action Replace Motor Controller module Display Module for Phase 1 00000010 Phase 1 Display Module Fault Phase 2 to 4 Motor Controller Module Fault An error has been encountered when trying to read the pressure sensor Primary Source Motor Controller module Display Module
3. Lid lock 73 ohms Selni pump 7 2005 White panel with blue raised buttons IWL15 ohms all and LCD screen 20 C 68 F DISPLAY TYPE IDENTIFIER SIZE CAPACITY DIMENSIONS US 120V Green background Large 8 kg 17 6lb 650 x 650 x 1020 1060 h favourite permanent press 25 2 in x 25 Y in x 40 in 41 in h wool washables softener rinse IW Intuitive White with LCD display Note Phase 6 machines are a maximum of 1 5 inches lid to floor higher than phases 4 and 5 517766B May 2004 13 SPECIFICATIONS 13 1 Finish Cabinet Pre paint Polyester Touch Up Paint White 503086 Lid ABS Co injected one piece Console ABS with ABS insert for display control Inner bowl stainless steel grade 430T Outer bowl Polypropylene Agitator Polypropylene Top Deck Polypropylene 13 2 Dimensions GWL11 IWL12 IWL15 Height to lid Open 1410 mm 1440 mm 55 5 in 56 6 in Closed 950 mm 980 mm 37 4 in 38 5 in Height to console 1010 mm 1050 mm 39 7 in 41 3 in Width 650 mm 25 5 in Depth 650 mm 25 5 in Note Exact height of the SmartDrive is dependent on how far the feet are inserted into the base of the machine L models Inlet hose length 1200 mm 47 2 in Weight Packed 57 5 kg 126 5 Ib Unpacked 51 0 kg 112 Ib 13 3 Maximum Capacity Full Load AS 2040 Dry Weight 8kg 17 6 Ib 13 4 Water consumption per fill with clothes load using the Bern Clothes Washer Study Load
4. Mode again To exit the Demo Mode the power has to be turned off at the wall and then back on 19 517766B May 2004 16 5 Data Display W To enter the DATA DISPLAY screens push the LIFECYCLES button again This will enable the out of balance switch to be tested as well as giving access to the Detailed Fault Codes and User Warning Faults One of three displays will appear in the screen Use the buttons on the bottom of the display screen to toggle between these displays Options up or down The Warning Status screen will display the last USER WARNING FAULT that occurred and will show at what part of the cycle it occurred The User Warning Faults are as follows e No Taps e Overloaded e Out Of Balance e Over Suds or water still in the machine during spin No Hot Water e No Cold Water e Agitate Overloaded The Machine Status screen displays the status of the diverter and the out of balance switch It also displays the size setting of the machine and the thermistor temperature HVDC is for on line testing in the factory Target temp is the temperature selected T is the actual temp of the inlet chamber water Warning Status Home Machine Status Diverter Off HVDC 332 Size 650mm 00B 0ff T 24degC Target degC Home 20 517766B May 2004 The Fault Status screen will display a code Fault Status for the last fault that has occurred in the machine It will also d
5. 120V AC 60Hz Maximum Current 7 0 amps 13 14 Use and Care Compact Disc PN 420350 Compact Disk GWL11 IWL12 US USA Replaces video on GWL 10 PN 420353 Compact Disk IWL15 13 15 Diverter Valve Resistances 0 7KQ to 2 5KQ 13 16 Lid Lock PN 420036P Resistance range 73 ohms 5 ohms PN 420429 Resistance range 63 ohms 10 20 C 68 F Normally low voltage potentially 230V if harness is grounded on the cabinet 517766B May 2004 14 INTRODUCTION MODEL GWL11 Ecosmart IWL12 IWL15 Intuitive Eco This Service Supplement contains information on the Product Specifications Diagnostic Mode and the Detailed Fault Codes for Phases 4 5 and 6 being Series 8 10 and Series 11 12 machines respectively 14 1 Electronics The electronics for Series 11 12 are air cooled in the same way as the Phase 5 series 10 machine This has changed from being water cooled as in earlier models This has been made possible by changes to the stator winding which allows a lower current through the electronics and the use of the latest low loss semi conductor switching device Electronic modules are not inter changeable between models The different modules for the different models can be identified by their colour L03 green L08 phase 4 modules yellow and L10 phase 5 GW modules are grey The new L11 L12 L15 phase 6 modules GW are coloured brown GW IW p n 420094 Ww CONTROLLER Qv PASS Motor controller GW amp IW Motor co
6. If none of the 5 left most green wash progress LED s are on the restart feature is on 2 If all 5 of the left most green wash progress LED s flash the restart feature is off and SmartDrive will not restart automatically if a minor fault occurs during normal usage With the RESTART feature on 1 If a fault occurs in the machine the diagnostic system will detect it However instead of displaying a fault code immediately the machine will try to RESTART 2 If the fault was only of a temporary nature the machine will restart and finish the cycle 3 If there is a continuous fault the machine will try to RESTART a number of times This process could take up to 8 minutes depending on the type of fault After this if the machine still cannot restart the fault code is displayed and the machine will beep continuously 22 517766B May 2004 NOTE This feature is designed as a service aid only and should be left ON in the customers home To return to normal operation and to reset the RESTART feature to the factory setting switch the machine off at the wall or disconnect from the mains supply 16 8 1 Restart Feature IW IW Restart setting can be accessed when in diagnostic mode pressing the Options button will bring up the Control Option screen The LCD screen will display the following The machine leaves the factory with the RESTART set to the ON position as shown here which is indicated in the screen by the word R
7. May 2004 16 9 Recycle Feature GW At the end of servicing the machine may require an extended test where the machine can be left to complete a number of wash cycles By turning on the RECYCLE feature the machine will continuously repeat the wash cycle until the RECYCLE feature is turned off To activate or deactivate the RECYCLE feature Enter diagnostic mode the WATER LEVEL UP button toggles this feature on and off If the Medium Water Level LED is on the RECYCLE feature is on if the Medium Water Level LED is off the RECYCLE feature is off Whether or not the RECYCLE feature is on is indicated during normal use of the machine as follows When the machine is first turned on Ts If none of the 3 right most wash progress LED s are on the recycle feature is off 2 If all 3 of the right most wash progress LED s flash the recycle feature is on and SmartDrive will continuously recycle NOTE This feature is designed as a service aid only and should be OFF in the customer s home To return to normal operation and to return the recycle feature to the factory setting switch the machine off at the wall or disconnect from the mains supply 16 9 1 Recycle Feature IW In the Control Option mode as for setting the RESTART feature pushing the Adjust button to highlight the word RECYCLE will toggle this feature on and off At the end of servicing the machine may require an extended test where the machine can be left to complete a numbe
8. Size Ib Total H20 gal 1 9 4 3 18 9 5 24 5 7 24 6 9 29 2 11 34 9 13 34 6 15 34 3 517766B May 2004 13 5 Water fill temperature Approximate Factory Settings GW IW Hot 60 C 140 F Hot Warm 50 C 122 F Warm 40 C 104 F Warm Cold 35 C 95 F Cold Plus 20 C 68 F Cold Supply temperature Recommended hot water inlet temperature 65 C Max 149 F 13 6 Wash Motor Electronically commutated direct drive 3 Phase brushless DC Motor Motor Resistance per Phase 16 ohms 20 C 68 F 13 7 Pump Motor 120V AC 60Hz SELNI Thermal cut out fitted Flow Rate Pump motor resistance 24 litres per minute 6 3 gal min 7 ohms 20 C 68 F 13 8 Water Valves 24 Volts DC Digital Valve Resistance 64 ohms 20 C 68 F Proportional Valve Operating pressures Flow Rate 10 litres per min 2 6 gal min Resistance 64 ohms 20 C 68 F Flow Rate 16 litres per min 4 2 gal min Maximum 1034 kPa Minimum 20 kPa 150 PSI 1034 kPa 5 PSI 34 kPa Low flow can affect the digital valve Hot and create seating problems with the seal 13 9 Thermistor NTC type temperature sensor Resistance 10 000 ohms 25 C 77 F 13 10 Basket Speed Fast Spin 1 000 RPM Medium Spin 700 RPM Slow 300 RPM Stir Speed 25 RPM 13 11 Water Conservation Rating GWL11 AAA IWL12 AAAA IWL15 AAAA 517766B May 2004 13 12 Fabric Softener Dispenser Dosage 75cc 13 13 Electric Supply Operating Voltage 110
9. The third is that the pump is not operating due to Motor Controller module wiring or pump failure This fault could also appear if the machine is pumping to an unusually high head of drain hose or into an extended length of drain hose The Fourth possibility is a diverter valve fault or blockage water level is not altering as the diverter is stuck in the recirculation mode giving the module the appearance the pump is not lowering the water level Primary Source Pump System Action 1 Check that the drain hose has not been kinked 2 Check the length of the drain hose and try to reduce the length if excessively long A 39 inch 1 metre extension hose of the same diameter fitted to the existing drain hose is the maximum allowable length 3 Check for open circuit windings in the pump Note Pumps are fitted with a thermal cut out which will reset on cooling 4 If the Tub is empty of water remove the pump from the pump housing and check that it is not blocked Also check the drain hose is not blocked 5 If the Tub contains water then service the pump from the top of the machine by removing the top deck and Basket Bail out the water remove the pump cap and hood and clear the restriction Secondary Source Wiring Action 1 Check the pump harness is connected correctly to the pump 2 Check continuity of the pump harness Tertiary Source Motor Controller module Action Activate the pump by operating the machine in spin
10. for Phase 1 Action Replace Motor Controller module Display Module for Phase 1 00000011 Phase 1 to 6 Motor Controller Module Fault The Motor Controller Module has found a memory error Primary Source Motor Controller module Action Replace Motor Controller module 00000100 Phase 1 Communications Fault The Motor Controller has had difficulty communicating with the Display Module Primary Source Motor Controller module Action 1 Turn off at the wall and on again after 5 seconds and try again 2 If still faulty replace the Motor Controller 3 Replace Display Module If the new Display Module corrects the fault then refit the original Motor Controller 00000101 Phase 1 Communications Fault The Display Module has had difficulty communicating with the Motor Controller Primary Source Display Module Action Turn off at the wall and on again after 5 seconds and try again 1 Check connections of the 12 way harness for bad contacts corrosion etc 2 Check for moisture in the console area Dry out if necessary 2 If still faulty replace the Display Module 3 If still faulty replace the Motor Controller If the new Motor Controller corrects the fault then refit the original Motor Controller 00000110 Phase 1 Display Module Fault Phase 2 4 Motor Controller Module Fault The Motor Controller module Display Module for Phase 1 has received an incorrect signal from the pressure sensor Primary Source Motor Cont
11. mode Check the pump is rotating If it is not operating and Primary and Secondary checks have been performed then replace the Motor Controller module Note Consider fitting Pump Hood Kit WM013 If 5kg 111b SmartDrive fit splash guard to pump Quaternary Source Diverter Valve failure Phase 5 and 6 Eco s Action Check the diverter valve see fault code 51 00100110 Phase 1 to 6 Pressure Sensor Fault The Motor Controller module has recorded a water level of empty while it is agitating The water level must have been greater than empty for the machine to enter the agitate mode initially The most likely cause of this fault is that the pressure sensor hose has been severed or fallen off during agitate Alternatively the pressure sensor may be faulty Primary Source Mechanical Action Check that the pressure tube is intact and has not been cut Secondary Source Motor Controller module Display Module Phase 1 34 517766B May 2004 39 40 41 Action Replace the Motor Controller module if the pressure tube shows no sign of being faulty Display Module Phase 1 00100111 Phase 1 to 6 Pressure Tube Fault The probable cause of this fault is that the pressure tube has become blocked or kinked or has fallen off completely Alternatively the pressure sensor may be faulty Primary Source Mechanical Action Check that the pressure tube is intact and not blocked with water or dirt and is not kinked Second
12. replace the Motor Controller module Also check for water leaks from the cooling chamber or valves that could possibly come in contact with the Motor Controller and fix the leak before replacing with new Motor Controller module 10000101 Phase 1 to 4 Repetitive Current Trip The Motor Controller has detected excess current in the motor or electronic switches This fault is a more severe occurrence than Fault Number 132 but has identical fault sources and fault service procedure 10000110 Phase 4 Single Current Trip amp Rotor Position Error The Motor Controller module has detected an excessive motor current and a Rotor Position Sensor error simultaneously See fault codes 130 and 132 for service procedure 10001000 Phase 1 to 6 Motor Stall The Motor Controller has been unable to start the motor Possible causes of this fault are Faulty motor harness faulty or jammed motor seized bearings or seals faulty Motor Controller module faulty Rotor Position Sensor or harness Primary Source Wiring Action Measure check the motor harness connectors and motor for discontinuity This can be done by taking a resistance measurement between phases of the motor harness at the Motor Controller module end Nominal resistance should be around 12 2 ohm for Phase 2 3 amp Phase 4 For Phase 5 and 6 onwards the nominal resistance should be around 32 ohms Secondary Source Motor Action 1 Check free rotation of the agitator and basket by
13. the pump circuit is faulty and has caused a pump out during wash This would cause the basket to re engage during agitate and the Motor Controller module to display this fault Replace Motor Controller module 10100001 Phase 2 to 6 Hardware EEPROM Supply Mismatch The Motor Controller checks the hardware configuration ie 110v or 230v against its EEPROM table on power up Should there be a mismatch this error is flagged Primary Source Motor Controller module Action Replace Motor Controller module 10100010 Phase 3 to 5 Brake Deceleration Time out Fault During the brake mode the Motor Controller has detected that the basket has not come to a stop in the permitted time once dropping below 100rpm This fault has been installed for software testing only 10100011 Phase 4 to 6 Valve Reset Pin Connect Fault The Motor Controller has sensed the PCB connection is open circuit The cold valve cannot operate with this condition Primary Source Motor Controller module Action Replace Motor Controller module 10100100 Phase 4 to 5 Brake Function Time out Fault This fault indicates that the Motor Controller has been attempting to brake for 20 seconds As all spin loads should come to rest within 10 seconds something has gone wrong during the brake to prevent the basket stopping in time Primary Fault Wiring Action Measure check the motor harness connectors and motor for continuity This can be done by taking a resistanc
14. 00110000 Phase 2 to 6 Hot and Cold Valve Faulty The Motor Controller module has measured voltages from the valve diagnostic circuit that indicate both the hot and cold valves are faulty The most likely cause is that the valve harnesses have not been connected correctly or the valve is open Circuit Primary Source Wiring Action Check the valve harnesses are correctly fastened to the valves or the pins are not bent backwards Secondary Source Water Valves Action Check the valve coils are not faulty open circuit Tertiary Source Motor Controller module Action Replace the Motor Controller module 00110001 Phase 2 to 6 Cold Valve Faulty proportional The Motor Controller module has measured a voltage from the valve diagnostic circuit that indicates the cold valve is faulty The most likely cause is that the valve harness has not been connected correctly or the valve is open circuit See fault code 48 for service procedure 237 a 517766B May 2004 50 51 52 53 00110010 Phase 2 to 6 Hot Valve Faulty digital The Motor Controller module has measured a voltage from the valve diagnostic circuit that indicates the hot valve is faulty The most likely cause is that the valve harness has not been connected correctly or the valve is open circuit See fault code 48 for service procedure Note Phase 5 can give a fault code 50 when the SmartDrive powers off while spinning There will actually be no fault if this has h
15. 1 Fault 62 00111001 Phase 4 to 6 Brown Out During Display EEPROM Write Fault The Display has requested the Motor Controller module to perform an EEPROM write Prior to writing the Motor Controller has tested the 15 Volt supply and found that it is below the safety level for writing EEPROM and has reported this to the Display This may be due to transients at the time of writing or due to a faulty Motor Controller module Primary Source Motor Controller module Action Replace Motor Controller module 00111010 Phase 4 to 5 Pressure Transducer at Maximum Adjustment When the pause or delay start is pressed to start the machine the Display has checked the memory and found the count greater than expected Primary Source Motor Controller module Action Replace Motor Controller module 00111011 Phase 4 to 5 I D Out of Range Fault When the pause or delay start is pressed to start the machine the Display checked the physical ID and found it was out of range Primary Source Display module Action Replace Display module 00111100 Phase 4 to 6 Motor Control Memory Check Fault On power up the Motor Controller module has checked its memory against a known reference and found differences Primary Source Motor Controller module Action Replace Motor Controller module 00111101 Phase 4 Brown Out During Motor Controller EEPROM Write The Motor Controller module has been attempting to perform an internal EEPROM
16. 40 5 13 4 Water consumption per fill with clothes load using the Bern Clothes Washer cp M Ce Re A T ane 5 13 5 Water fill temperature Approximate Factory Settings 6 136 Washi MODI ea 6 13 7 Pump Motor 120V AC 60Hz SELNI 6 13 0 Water Vales ai a 6 AAA A A A ERO EROR UG EXP NIME DERE 6 13 10 Basket Sped G5 adici cut DO Dd Dude Dd e DoD Db Ceo read RER ud mde PRI ER MEE 6 13 11 Water Conservation Rating ccccccccnccccccccncncnnnnnnnnnnnnnnnnnnnnnonnnnnnnnnnnnnnnnnnnnnnnnnnnnnnns 6 13 12 Fabric Softener Dispenser arista e neat De HERE FE oe SERE HEC EE eR ERR MEER ER RS 7 18185 EISCIIC IPP MS 7 13 14 Use and Care Compact DiSC eniin rene etate coran en oot Enea getan 7 T3 T5 Diveriel Valec none AAA Dato kh Dak Due d od a a Sa i C ne ca 7 TS HO MIR OE xS 7 14 INTRODUC TON ais vases erect Saat a 8 14 1 BIGGIOMICS S Rae AAA EA RAE hrs 8 14 2 Stand Dy MOde ze eee eee erro ener nire irre 8 14 3 Water Temperature Sensing ccccscccstenscavatertecustendecustereenusterdcausterecausdevsccveteveeeestennees 8 144 Water VAMOS ooo 9 1255 AI A A A O 9 A O NA RLS E 10 TA MALO ai ME 11 15 SIZE SETTING MODE FOR SERIES GWL11 IWL12 IWL15 12 TSA SIZE SCUING m C UMP 12 15 2 Size Setting RA Lee des dns ASS 13 15 DIAGNOSTIC MODEST ORAR 13 16 1 GW e uri e een ne ae ne Ne 13 16 27 IN ntulllVO a uoo irte ote ete otto tete tutte ni tn eerta 14 16 3 SmartDrive Diagnostic
17. ESTART highlighted To turn the RESTART feature OFF push the Home button This will remove the highlight from the word RESTART When the machine is being serviced it is more convenient to turn the RESTART feature OFF This will allow any fault in the system to show Up Home Aiit immediately With the RESTART feature on CONTROL OPTIONS Hot Tub Flag P Restart Recycle 1 If a fault occurs in the machine the diagnostic system will detect it However instead of displaying a fault code immediately the machine will try to RESTART 2 If the fault was only of temporary nature the machine will restart and finish the cycle 3 If there is a continuous fault the machine will try to RESTART a number of times This process could take up to 8 minutes depending on the type of fault After this if the machine still cannot restart the fault code is displayed and the machine will beep continuously Whether or not the RESTART feature is on is indicated during normal use of the machine as follows 1 If none of the 5 green HOW DIRTY LED s are on the RESTART feature is on 2 If the 5 green HOW DIRTY LED s are flashing the RESTART feature is off NOTE This feature is designed as a service aid only and should be left ON in the customer s home To return to normal operation and to reset the RESTART feature to the factory setting switch the machine off at the wall or disconnect from the mains supply 23 517766B
18. Failure to do this will result in SmartDrive faulting with fault code 9 Size switch error Accessing size setting mode is the best way to check the size for GW The size setting of SmartDrive may be checked in Diagnostic mode for all phases To set the size switch turn the power on at the power point and off at the console Press and hold the TEMPERATURE UP button then press the POWER button SmartDrive will give 4 short beeps and the pattern of LEDs will change e Press SPIN SPEED UP button the SPIN HOLD LED is on for 8 0kg 17 6lb 650mm wide 25 5 in e Press POWER to exit this mode e Wash Progress Auto am am O am C Wash Rinse Spin O O Fast ome 5 mot O High O Med Smart Touch Cycles O Soak O Warm O Med O Slow O O0000e888 Options Favorite Permanent Wool Delicate Heavy Regular Press Washables Wash Water Spin Temp Level Speed If the size setting is wrong SmartDrive will have the following settings incorrect e The Auto Water Levels chosen by SmartDrive may be wrong e The High Water Level may be wrong by as much as 1 5 in e The flow rate for inlet water normally 3 litres or 0 8 gal per minute may be set incorrectly e The wash profile controls the strength of the agitator This could result in poor wash performance or splash over e Water saver settings 12 517766B May 2004 15 2 Size Setting IW To set the size turn the power on at the power point and off at the console Pr
19. GNOSTIC MODE in the IW Intuitive incorporates both tests for the drain pump and the water valves and also the data display mode see section 16 5 To enter the DIAGNOSTIC MODE turn the power on at the power point and off at the console Press and hold the LIFECYCLES button and then the POWER button The machine will give 2 short beeps and the LCD screen will go blank Then press OPTIONS for data retrieval Note Make sure that the buttons are released after the beeps or the machine will turn itself out of the diagnostic mode 14 517766B May 2004 16 3 SmartDrive Diagnostic Table GW Only To use this table firstly enter Diagnostic Mode The different levels of information can be extracted by using the Spin Speed up and down buttons Diagnostic Spin Speed LEDs Diagnostic Info Displayed Mode Fast Med Slow Hold 0 OFF OFF OFF OFF Last User Warning Number OFF OFF OFF ON Last User Warning Cycle Position 2 OFF OFF ON OFF HVDC setting used by auto WL sense agitate 3 OFF OFF ON ON Fault Code at last fault if within the last 8 cycles OFF ON OFF OFF OOB status OFF ON OFF ON Cycle count at last fault low byte OFF ON ON ON Cycle position at last fault 4 5 6 OFF ON ON OFF Cycle count at last fault high byte 7 8 ON OFF OFF OFF Water Temp deg C 9 ON OFF OFF ON Cycle count low byte 10 ON OFF ON OFF Cycle count high byte 11 ON OFF ON ON Motor sp
20. Table GW Only 15 16 4 User Wa rnings GW sain mans dt dre dites 15 16 9 Data Dis DIVINE E 20 16 6 Drain Pump Test GW amp IW oooooocccnnnncocononanoncncnonnnnnnnnnnnnnncnnnnnnnnonnnnnnnnnnnnnnnnnns 21 16 7 Water Valve Test GW amp IW ss 22 16 8 Restart FS AUS Wa EAS AAA 22 16 9 Recycle Feature OW iced euet px pei b ni E pug puru undis 24 1255 MRING DA ORAM nhi e e n ae a a ae n a a b tue 26 18 READINGS FROM MODULE 700000 At se etes 27 P MP folio opor PPP 27 DES udo et iue que e DU EE RO OR EO le tete Dres 27 DENS PO A d O ERR 27 VI oec te iut ti c CS e aaa CU RES UE Dea CU LACE RD tes eer CI Le tay Lad I NA a EU RR 27 Pig LOG ALO ETT TT MITTEN 27 Diverter Valves LETS 27 19 DETAILED FAULT CODES Leisten deme int tut don AAA AAA AAA ATA 28 FAULT DESCRIPTION Sota eta s n S ne Dd ms d s 29 517766B 12 WHAT PHASE SIZE amp MODEL IS YOUR SMARTDRIVE May 2004 PHASE YEAR FRONT PANEL COLOURS MODEL MOTOR COMPONENTS MODEL NUMBERS CONTROLLER TYPES PHASE 6 2002 Pale blue panel blue amp white GWL11 Brown aircooled Inlet valves 24v ecosmart Series 11 buttons 64 ohms recirc GW GW amp IW have a Stator 16 ohms Intuitive eco Series 12 2004 Opaque green panel with white IWL12 thermistor in the per winding recirc IW Eco raised buttons and LCD screen mixing chamber
21. a rippling set of 5 beeps repeated every 6 seconds and i Shot Rinse the product will be paused The product is overloaded Ten O auto 1 Check that the product is not overloaded This is more likely on a O OHot Migh smaller size product Also it may be that the user has selected the OSoak Warn OMed Water wrong water level this is more likely to be a LW or MW which only Osava S Cod Ciow has 3 water levels O O O 2 Check that the rotating bowl assembly is not jammed to the agitator with any foreign object that may be caught under the agitator skirt MlA g 3 Check that the clutch teeth are not locked together with dirt detergent or lint Check that the teeth are not broken 16 4 5 Out of Balance First Rinse or Final Spin and Current Spin Speed LED is flashing This warning is indicated by a rinse or spin LED and the current spin speed LED flashing SmartDrive will also be making a rippling set of 5 beeps repeated every 6 seconds and the product will be paused 1 Generally this can be caused by a large load SmartDrive will normally manage to redistribute the load and spin Under exceptional circumstances the user may need to redistribute the wash load manually once the bowl is stationary Check that SmartDrive is correctly installed is level and does not wobble Check the bias spring is fitted between the wrapper and the outer bowl Check the OOB lever switch and bracket Check the switch operates correctly with a multimete
22. appened 00110011 Phase 5 and 6 Eco Diverter Valve Fault Primary The motor controller has registered a drop in water level in the recirculation phase of the wash cycle water is being drained instead of recirculated Or water has been sprayed onto the valve from an external source and caused the solenoid to blow Action Turn the power off at the machine but leave the power on at the wall then measure the voltage across the terminals of the wax actuator if a reading of 120V is achieved the motor controller has failed due to the valve and both will need to be replaced Secondary Check for blockage in the valve itself or a broken hinge mechanism 00110100 Phase 5 and 6 Eco Diverter Top up Fault More than 6 attempts to top up the water level in the tub this then signifies the valve has not closed and is diverting to drain or the top up was not increasing quick enough suggesting the valve has a blockage and is also draining Primary Source Diverter valve Action Remove the diverter valve and check for blockages or broken hinge mechanism Secondary Source Wax Solenoid Action Check the resistance of the wax solenoid also look for corrosion on the terminals greenie deposit resistance range will be between 0 7kQ and 2 5kQ Values are dependant on ambient temp and when the valve was last actuated Anything outside of these values should be automatically replaced 00110011 Phase 2 to 6 Rotor Position Sensor Step Fail The mo
23. artDrive washing machines especially the early LO3 s which are 12V with posilock connectors It is suggested when replacing a valve to use the same part number or superseded number leaking may occur if unlike threads are attached to inlet hoses The terminals are the RAST 2 5 system Extra care must be taken to ensure these connections are plugged in squarely to avoid damage to the terminals There are two types of coil orientations possible on these valves however the fittings are identical When removing the harness plug from the valve a small retaining clip must be released The series 8 and 10 machines have these valves with the retaining clip located on the solenoid behind the plug Harness removal is a blind action 14 5 Stator The stator resistance of the Phase 6 is 16 ohms per phase same as the previous phase 5 which changed to allow for a lower current through the electronics This stator is not interchangeable with the previous models and can be identified by smaller terminal connections The rotor has not changed and can be used for all models of SmartDrive RED BLUE YELLOW e 32 7 SERIES 11 STATOR RESISTANCE 517766B May 2004 14 6 Pump The pump now uses a vortex impellor which reduces the operating sound levels at the end of the drain cycle The new pump is a dedicated 110V 60Hz Selni pump The way the pump is controlled has changed During the drain cycle the pump is stopped and started qui
24. ary Source Motor Controller module Display Module Phase 1 Action Replace the Motor Controller module Display Module Phase 1 00101000 Phase 1 to 6 Bowl Dis engage Fault While carrying out a Basket check the Motor Controller module has found that the basket is not engaged even though the pressure sensor indicates that the Tub is empty The Motor Controller module continues to check for 2 minutes after which time it displays this fault The first two areas to check are the clutch and the pressure tube If these two appear correct then the fault could be in the pressure sensor in the Motor Controller module Primary Source Mechanical Action 1 Check that there are no clothes or other foreign objects preventing the clutch from re engaging Excessive suds can stop the basket rotating 2 If the machine is empty of water carry out a clutch disassembly procedure and check the spline drive 3 Next check that the pressure tube has not come off and that it is not kinked Secondary Source Motor Controller module Display Module Phase 1 Action Replace Motor Controller module Display Module Phase 1 00101001 Phase 1 to 6 Temperature Sensor Fault Thermistor The temperature sensor is measuring temperatures above 110 C The fault is probably due to a short circuit in the sensor line Only in the Intuitive Washer and the GW Models Primary Source Thermistor Phase 5 and 6 Motor Controller Phase 1 to 4 Action Phase 1 1 C
25. ater out Under extremely high flow rate conditions the machine may overfill during the top up routine in agitate After pumping for 30 seconds it has been unable to lower the water level below the flood level Either the water valves have stuck on and are letting water in at a flow rate that is higher than the pump can handle or the pump is blocked and can t remove the excess water Primary Source Water Valves Action If the water valves are on continuously check that the water valves turn off mechanically remove power from machine Secondary Source Pump system Action Check pump for blockage and drain hose for correct height and kinking Tertiary Source Motor Controller module Display Module Phase 1 Action If water valves are being driven on electrically replace Motor Controller module Display Module Phase 1 00001101 Phase 1 Pump Fault The Display module has detected that the pump is on when it should be off Action 1 The pump is fitted with a thermal cut out device Check if this device has been activated If it has wait until the pump cools down before restarting Check for any pump blockage and condition of pump before attempting to restart ie pump seizure Check for open circuit pump windings Check the resistance of the pump Check the pump harness or the connectors for an open circuit Replace the Display Module pepe 00001110 Phase 1 Pump Connection Fault The Display Module has detected t
26. ck that the hot water inlet is not connected to the cold water supply WASH Check that the filter on the hot inlet hose is not blocked TEMP Motor Controller Phase 1 to 4 Thermistor Phase 5 The temperature sensor has failed Replace motor controller Phase 1 to 4 Check the resistance of the thermistor Resistance is 12 5k ohms at 20 C 680F Replace if faulty Phase 5 Check the size is set correctly NB It is possible to get this warning when washing with cold water if the cold wash temperature is set at 200C 680F or more Wash temperatures may be adjusted see section 7 1 16 4 2 Insufficient Cold Water Cold Water LED flashing This warning is indicated by the cold water LED flashing SmartDrive will also WASH PROGRESS be making a rippling set of 5 beeps repeated every 6 seconds and the product i shon es will be paused The cold water is not connected or the flow rate is too low Led 1 Check that the cold water is connected and that the tap is turned on olive Ono 2 Check that the flow rate is not too low The product requires a minimum OSok warm Wat flow rate of 3 litres per minute Check that the filter on the cold inlet hose is C Saver Cod not blocked If the installation has a flow rate below 5 litres per minute the flow may be improved by using large bore inlet hoses p n 426123 Taps may be connected the wrong way round s O Cold water temperature exceeds 35 C 95 F NB Phase 2 4 If cold water WASH t
27. ckly every 10 15 seconds The pulsing on and off of the drain pump only occurs when the basket is floated Changing the factory setting GW Machine only Pulsing can be turned off if a higher head height is required 7 feet max however the possibility of pump blockage and Suds lock increases which in turn affects the required head height Enter SIZE SETTING mode TEMP UP and POWER this should be familiar when changing modules and or displays The REGULAR cycle button toggles between having this feature disabled or enabled The REG LED shows the current status when the LED is on in this mode the pulsing is disabled No other settings will be affected by this change and the setting will be saved in eeprom Power off in the same manner as with size setting to retain the setting If dual pumps were to be fitted this feature should be used where the intermediate head height is above 5 feet The pulsing function is most effective in standard head height situations up to 6 feet Note If the pump has blocked jammed and the thermal overload has gone open circuit just remove the blockage from the pump The module and the pump should still be okay f the pump windings are water damaged the pump will quickly overheat and cut off again The pump must be replaced in this case If the pump shorted to earth it is possible that the module could short out on series 10 machines Series 11 should not have this problem The pump is not po
28. des Fault code 65 from V41 Motor controller code onwards The Motor Control module has received signals from the water level sensor Ptx above normal frequency values Primary Source Motor Control module Action Replace Motor Control module 81 95 0101xxxx Phase 2 to 3 Display Motor Controller See fault code 106 104 105 106 01101000 Phase 2 to 6 See fault code 106 01101001 Phase 2 to 6 Comms Error Time out These faults are reported when the Display module detects an error in the communications between the Display module and the Motor Controller Note If the product is an IW the wrong Motor Controller may have been fitted Replace with a compatible part Primary Source Display Module Action Replace Display Module Secondary Source Motor Controller Action Replace Motor Controller Tertiary Source Rotor Position Sensor Phase 5 and 6 Action Replace Rotor Position Sensor if this corrects the fault refit the original Display or Motor Controller 01101010 Phase 2 to 3 Display to Motor Controller module Communications Errors Phase 6 IW also These faults are reported when the Display module detects an error in the communications between the Display module and the Motor Controller module Primary Source Display module 41 517766B May 2004 107 108 127 130 131 132 Action Replace Display module Secondary Source Motor Controller module Action Replace Motor Controller
29. dule 00100100 Phase 1 to 6 Water Leak Fault The Motor Controller module has needed to top up the water level more than 4 times during agitate This is excessive as normally only one or two top ups are required to replace the air that has escaped from a full load during agitate The most likely cause is that the machine is siphoning The other alternative is that the machine has developed a leak Primary Source Pump System Action 1 Check the height of the drain hose outlet Minimum 33 4 in 850mm Maximum 47 in 1200mm 2 Check that the hose guide is fitted and check that the hose does not protrude more than 20mm in beyond the guide Secondary Source Mechanical Action 1 Check the pressure tube connections on the Tub and Motor Controller module 2 Check that the drive shaft seal and the pump housing seal have not developed a leak Tertiary Source Motor Controller module Display Module Phase1 Action Replace Motor Controller module Display Module Phase 1 33 517766B May 2004 37 level 38 00100101 Phase 1 to 6 Pump Blocked Error No change in the water While draining the water level reading from the pressure sensor has not changed for over 3 minutes There are three likely reasons for this fault One is that the drain hose or the pressure switch hose has been squashed or kinked and the pump out rate has been dramatically reduced The second possibility is that the pump is partially or fully blocked
30. e 36 517766B May 2004 45 46 47 48 49 00101101 Phase 5 Display Memory Check Fault On power up the display has checked its memory against a known reference and found differences Primary Source Display Module Action Replace Display Module 00101110 Phase 5 IW Display EEPROM Check The Intuitive Display has detected a problem with its internal EEPROM Primary Source IW Display Module Action Replace IW Display Module 00101111 Phase 2 and 3 Basket Dis engage Fault While carrying out a Basket check the Motor Controller module has found that the basket is not engaged even though the pressure sensor indicates that the Tub is empty The Motor Controller module continues to check for 2 minutes During this time the module has not been able to determine a valid tub status and so displays this fault This fault differs from fault code 40 in that a valid tub status could not be determined The first two areas to check are the clutch and the pressure tube If these two appear correct then the fault could be with the pressure sensor in the Motor Controller module Primary Source Mechanical Action 1 Check that there are no clothes or other foreign objects preventing the clutch from re engaging 2 Next check that the pressure tube has not come off and that it is not kinked Secondary Source Motor Controller module Action Replace Motor Controller module if the above checks out without fault
31. e bias spring Secondary Source Wiring Action Check the harness to the switch is connected correctly The terminals should be connected to the normally closed position If the harness terminals show signs of corrosion then fit a new harness Tertiary Source Motor Controller module Display Module Phase1 Action Replace Motor Controller module Display Module Phase 1 00101100 Phase 2 to 6 Water in Tub during Spin The Motor Controller has sensed a water level in the Tub during spin This may be caused by a slow pump out rate due to a partial blockage in the pump hose or pump Primary Source Pump System Action 1 Check that the drain hose is not squashed or kinked 2 Check the length of the drain hose and try to reduce the length if excessively long A 39 inch 1 metre extension hose of the same diameter fitted to the existing drain hose is the maximum allowable length 3 If the Tub is empty of water remove the pump from the pump housing and check that it is not blocked Also check that the drain hose is not blocked 4 If the Tub contains water then service the pump from the top of the machine by removing the top deck and basket Bail out the water remove the pump cap and hood and clear the pump of any obstruction 5 Check that water is not siphoning back into the machine when the pump turns off when the spin speed reaches 700 rpm Secondary Source Motor Controller module Action Replace Motor Controller modul
32. e measurement between phases of the motor harness at the Motor Controller module end Nominal resistance should be approximately 44 517766B May 2004 192 230 231 232 233 234 235 12 2 ohms for Phase 2 3 amp Phase 4 For Phase 5 SmartDrives the nominal resistance should be approximately 32 ohms Secondary Source Motor Controller module Phase 4 RPS Phase 5 Action Replace Motor Controller module Phase 4 or Rotor Position Sensor Phase 5 11000000 Phase 4 to 5 Motor PMW Reset Pin Connect Fault The Motor Controller has sensed an open circuit between pins 30 and 31 The motor cannot operate with this condition Primary Source Motor Controller module Action Replace Motor Controller module 11100110 Phase 6 EEPROM Value out of Range Wrong version detected Primary Fault Motor controller is the wrong version Action Change motor controller 11100111 Phase 6 MW GW Link Error Component has failed on the display board Primary Fault Display Module fault Action Replace Display module 11101000 Phase 6 COMMS Timeout 5 Sec IW only problem either the Display or motor controller has not responded in time Primary Fault Display Action Replace Display Secondary Fault Motor controller Action Replace Motor controller 11101001 Phase 6 EEPROM Read Error Problem reading the EEPROM data coming from the Motor controller Primary Fault Motor controller faulty Action Replace Motor con
33. eed rpm 10 12 ON ON OFF OFF Water Level 13 ON ON OFF ON EEPROM version number 14 ON ON ON OFF Software Version number 15 ON ON ON ON F amp P development use only 16 4 User Warnings GW There are a number of warnings which are generally caused by the user or poor installation The user generally can correct these warnings SmartDrive signals user warnings by flashing LEDs and a rippling set of 5 beeps repeated every 6 seconds This is the same tone that is heard when SmartDrive is first plugged into the mains power Some warnings are indicated by the wash progress LEDs flashing and no user warning tone Restart or Recycle mode Most of this information is available to the user in the Use and Care Manual 145 517766B May 2004 16 4 1 Insufficient Hot Water Hot Water LED flashing This warning is indicated by the hot water LED flashing SmartDrive will also WASH PROGRESS be making a rippling set of 5 beeps repeated every 6 seconds The hot water i 2 ud is not connected or the water temperature is too low NB This warning mode er does not cause the product to PAUSE Time Ti new 6 O Saver Hot Check that the hot water is connected and that the tap is turned on If your QSoak e Warm product is set for controlled cold hot water may still be required for a cold OSaver Cod wash Check that the water temperature is not too low The water temperature may need to be 600C 1400F for a hot wash Bala O Che
34. emperature exceeds 40 C 140 high purge motor controllers are dd available Contact your Technical Representative Phase 1 4 Motor Controller The temperature sensor has failed Replace motor controller Phase 5 Thermistor Check the resistance of the thermistor Resistance is 12 5k ohms at 200C 680F Replace if faulty Check the size is set correctly 16 517766B May 2004 16 4 3 No Water Both Hot and Cold Water LEDs flashing This warning is indicated by the cold and hot water LEDs flashing SmartDrive WASH PROGRESS will also be making a rippling set of 5 beeps repeated every 6 seconds and ur the product will be paused wasn 1 Check that the taps are turned on OU Mot 2 Check that the inlet hoses are connected Osoak Wann 3 Check that the flow rate is not too low The product requires a minimum OSaver MCold flow rate of 3 litres per minute Check that the filters on the inlet hose are not blocked If the flow rate is always low then fit large bore inlet hoses 4 Check that the hot water is connected and that the tap is turned on If your DENS O product is set for controlled cold hot water may still be required for a cold WASH wash TEMP 5 Siphoning Check the drain hose is not installed too low and is siphoning 6 Check the size is set correctly 16 4 4 Overloaded Product High Water LED flashing This warning is indicated by the high water LED flashing SmartDrive will WASH PROGRESS also be making
35. es the shock out of the fittings and seals and allows checks for leaks on the inlet hoses both machine end and tap end IW The water valves are activated when in diagnostic mode Pressing the How Dirty down button will turn the Cold water valve on Pressing the How Dirty up button will turn the hot water valve on You need to hold the buttons down to keep the water entering the machine This is also good to use when installing machines as it takes the shock out of the fittings and seals and allows checking for leaks on the inlet hoses both machine end and tap or super tub end 16 8 Restart Feature GW For GW Restart setting enter Diagnostics Mode with the power off at the machine but on at the wall outlet Press and hold the Wash Temp down button and then press the Power button 2 beeps will be heard when this mode has been entered successfully An illuminated LED on low water level will indicate the Restart feature is activated Using the low water level button this feature can be disabled for servicing and quick fault diagnosis or enabled when returning to the customer To make sure the phase 6 module retains the restart feature when it has been disabled for service reasons press and hold the Advance button down at the same time when pressing the Water level down button A long beep will acknowledge the setting has been retained in EE prom Power off to retain selection as with size switching When the machine is first turned on 1
36. ess and hold the FABRIC CARE button then press the POWER button This will present a set of options in the LCD screen The LCD screen has within it a number of options Push the Adjust button to highlight me C We 650mm L Pushing the POWER button will lock the size into the module s memory 16 DIAGNOSTIC MODE 16 1 GW Ecosmart Turn the power on at the power point but off at the machine Press and hold the WASH TEMP DOWN button and then the POWER button until the machine gives 2 short beeps and lights up Release buttons when the beeps indicate diagnostic mode has been entered MACHINE SIZE Note The power button is relocated to the left of the panel but central to the console not on the right hand side as with all previous GW SmartDrive machines Power Wash Progress i Auto OOO OO Wash Rinse Spin O O Fast US He O High Med e de cies O Soak O Warm Med amp Slow O O O Cold O Low amp Hold x Options Favorite Permanent Wool Delicate an Regular Press Washables Wash Water Spin Temp Level Speed 13 517766B May 2004 Last fault can be found by pressing the SPIN SPEED UP button three times The HOLD and SLOW lights should be illuminated Binary can then be read from the wash progress lights Fault code 49 is shown above 32 16 1 49 whichis a cold water valve fault Binary code is read from the Wash Progress lights 128 64 32 16 8 4 2 1 o o o o o o o o 16 2 IW Intuitive The DIA
37. fferent contacts replace the rotor positional sensor harness Secondary Source Rotor Position Sensor Action Check the Rotor Position Sensor with an R P S tester Replace if faulty Tertiary Source Motor Controller module Action Replace Motor Controller module 10000011 Phase 1 to 6 Repetitive Rotor Position Sensor Error This fault is similar to fault number 130 above but differs slightly in that it is a continuous condition See fault code 130 for service procedure 10000100 Phase 1 to 4 Single Current Trip The Motor Controller has detected excess current in the motor or electronic switches This fault has occurred momentarily Primary Source Wiring Action Check the wiring connections from the Motor Controller to the Stator and the Rotor Position Sensor 42 517766B May 2004 133 134 136 144 Secondary Source Motor Action 1 Measure check the motor harness connectors and motor for shorts This can be done by taking a resistance measurement between phases of the motor harness at the Motor Control module end Nominal resistance should be around 12 2 ohm for Phase 2 3 amp Phase 4 For Phase 5 and 6 SmartDrive the nominal resistance should be around 32 ohms 2 Check the Rotor Positional Sensor Stator brass bridge terminal point and associated harness for water mechanical damage or corrosion Tertiary Source Motor Controller module Action If all the above show no signs of fault then
38. hat the pump is not on when it should be Primary Source Pump Action 1 The pump is fitted with a thermal cut out device Check if this device has been activated If it has wait until the pump cools down before restarting Check for any pump blockage and condition of pump before attempting to restart ie pump seizure Check for open circuit pump windings Check the resistance of the pump Check the pump harness or the connectors for an open circuit Replace the Display Module EON 00001111 Phase 1 Display Module Fault The Display Module has read an incorrect voltage on the pump circuit Primary Source Display Module Action 31 517766B May 2004 Replace the Display Module Note If SmartDrive is running at well below its rated supply voltage and the pump has operated for more than 4 seconds at the voltage this fault will also appear 17 20 00010xxx Phase 1 Display Motor Controller out of Sequence 22 23 000101xx Phase 1 Display Motor Controller out of Sequence 25 Primary Source The Display Module and Motor Controller are running out of sequence Action Turn the SmartDrive off at the wall and then back on again in 5 seconds Restart If the fault persists disable auto restart feature and retest A new fault code will appear carry out actions necessary to fix this new fault 00011001 Phase 5 IW LCD Initialisation Error The Intuitive Display has detected a problem with the LCD Liq
39. heck connections of the 12 way harness 2 Check for moisture in the console area 3 Replace Motor Controller 4 Replace Display Module if the new display fixes the fault then refit the original Motor Controller Phase 2 to 4 Change Motor Controller module Phase 5 and 6 Action 1 Check the connection from the thermistor the Motor Controller 2 Check the resistance of the thermistor should read 12 5k ohms at 20 degrees C 68 F Replace if faulty 35 517766B May 2004 42 43 44 3 Replace the Motor Controller module 00101010 Phase 1 Rotor Fault Primary Source The Motor Controller has had some confusing information feedback Action Turn off SmartDrive at the wall and back on again after 5 seconds Restart 00101011 Phase 1 to 6 OOB Switch Fault The Motor Controller module has found that the signal returning from the out of balance switch indicates that the switch is permanently on or the harness to it is disconnected Primary Source Mechanical Action 1 Check that the out of balance switch is free to move 2 Check that no harnesses are blocking switch movement 3 Check that the switch operates correctly when activated Replace the switch if suspect 4 If the out of balance micro switch shows signs of corrosion replace the switch and switch harness and fit a condensation kit to the console area if not incorporated in the top deck 5 Check the level of the machine and also th
40. ionary and manually redistribute the load Check machine is level I am not getting any HOT WATER Hot water supply is not hot enough to maintain the wash temperature you have selected Select a lower wash temperature Inlet hose screens may be blocked There may be a kink in the hose Hot tap has not been turned on Inlet hoses connected to the wrong taps I am not getting any COLD WATER Cold tap has not been turned on Inlet hose screens may be blocked There may be a kink in the hose Inlet hoses connected to the wrong taps Cold water temperature exceeds recommended limits The flow rate of the supply water is too slow I am not getting any WATER The taps have not been turned on Inlet hose screens may be blocked The hoses may be kinked The drain hose is too low or the drain hose is pushed into the standpipe too far and the water is siphoning out of the machine The flow rate of the supply water is too slow I am OVERLOADED The machine is overloaded and can not agitate Ensure the machine is stationary Remove items until the remaining ones can move freely or select a higher water level Check the machine is not syphoning I have TOO MANY SUDS The machine has a suds build up Too much detergent may have been used for the amount of soil in the load 18 x 517766B May 2004 Wait for suds to dissolve about 20 minutes Rinse clothes using a deep rinse Make sure the lid is closed Press START PAUSE If the s
41. isplay how many Fault Code 130 cycles ago that the fault occurred and at what part of the cycle O cycles ago at progress Wash2 Home C e gt Adjust See Detailed Fault Codes for servicing tips The fault code number can now be checked in the detail fault codes to ascertain what repairs may be necessary 16 6 Drain Pump Test GW amp IW GW The Regular button activates the pump when in diagnostic mode Enter diagnostics using the same sequence as previous phases The Power button is in the middle of the console not on the right hand side as with series 8 and 10 machines For testing the pump the Regular button ecosmart will activate the regular light which in turn activates the pump Pressing the button activates the pump Pressing the button again de activates the pump IW The Fabric Care button turns the drain pump on or off when in diagnostic mode Note This feature can be helpful if the bowl is still full of water 214 517766B May 2004 16 7 Water Valve Test GW amp IW GW The water valves are activated in diagnostic mode Pressing the Temp up button for Hot valve digital and Temp down button for Cold valve proportional as with previous models Pressing each button once will activate the valve To de activate the valve press the same button again Caution Do not leave the machine unattended when either or both valves are operating This is also good to use when installing machines It tak
42. l Option mode and push the Options Up button to take the black shading out of the box aS JE or put the machine through a complete final rinse CONTROL OPTIONS Hot Tub Flag IE Restart Recycle Home 4 gt Adjust NOTE The drain pump test water valve test restart recycle and hot tub flag features can be accessed from any level in the diagnostic mode 25 517766B May 2004 17 WIRING DIAGRAM BELOW COVER ABOVE COVER TIT THERMISTOR AND CLIP STATOR 0 0 B SWITCH BLACK C Q JP LIDLOCK Fy ler ESS Ha ee 7 pan i i IS A x GROUND YELLOW Pe 39 fF N YELLOW pr de O E VALVE GREEN YELLOW P CABINET e b DIVERTER VALVE COLD WATER VALVE Fisher amp Paykel Appliances 2004 26 517766B May 2004 18 READINGS FROM MODULE Expected Readings on 120V Motor Controller Pump Motor OU OOO Winding resistance check YS phase to phase __ already in service manual 32 ohms 120 VAC duis OOOOO C B A 15v OV ee Should always be 15V DC Fi Individual phases should be either 15V or V will change when the motor turns a OO OO QOO CLK DAT STR V COMS 5v SM Sleep Mode 2 5V n On 0 1V Therm Resistance check with power off 12 5k ohms at 20 C 68 F OV OV Therm Lid lock drive Lid Lock OOB A Pulses up to 30V when locking O O O O when lid locked sits at approx 10V DC OV OOB
43. module If the new Motor Controller module corrects the fault refit the original Display module 01101011 Phase 2 to 6 Motor Controller module Reset Error The Display Module has detected that the Motor Controller module has reset when it should not have This can be due to a Motor Controller module supply disturbance or microprocessor failure Primary source Motor Controller module Action Replace Motor Controller module 01101100 Coms CRC error Phase 6 IW Display only See fault code 106 01111111 Phase 5 Machine Set up Error The display module has been fitted to the wrong model size and or phase machine eg Phase 5 Display cannot be fitted to a Phase 4 Motor Controller The colour of the modules is a good indicator part numbers are also very important 10000010 Phase 1 to 6 Single Rotor Position Sensor Error The Motor Controller has found an error in the pattern received from the Rotor Position Sensor Likely causes of this fault are a bad connection on the harness between the Rotor Position Sensor and the Motor Controller or a faulty Rotor Position Sensor Primary Source Wiring Action 1 Check for corrosion on the edge connector of the Rotor Position Sensor and the Motor Controller module connector 2 Check the contacts on the rotor positional sensor end of the hall harness to see if any have been damaged Each set of contacts in the socket has two wipers If the distance between these wipers varies between di
44. ntroller Motor controller 8 8 GW display IW display It is important not to mix the different coloured modules as they are not compatible and the washing machine will not work The latest module is similar to the series 10 module The difference is that the terminals are pushed on sideways at the top of the module The Series 11 12 module now has a 7 position connection for the display and a 4 position connection for the Lid Lock OOB 14 2 Stand by mode If a Series 11 12 machine has not received any instructions for 10 to 15 minutes after being switched on at the power point or after completing the cycle it will automatically go into a low power Stand By mode same as the Series 10 SmartDrive Before entering the Diagnostic or Option Adjustment modes the machine must be taken out of the Stand By mode To do this the power button will have to be pressed on and off or the machine turned off and on at the power point 14 3 Water Temperature Sensing The thermistor for sensing water temperature in the ecosmart is located in the inlet chamber and is available as a separate spare part under part number 479164P See specifications for the temperature resistance readings 8 517766B May 2004 14 4 Water Valves The Series 11 12 machines use different water valves to the Series 8 and 10 machines The valves are essentially the same 24 volts but now have US standard threads which are not interchangeable with previous models of Sm
45. o read the temperature check connections Action Replace motor controller if connections look fine and the fault still occurs 11101110 Phase 6 Lid Lock Fail In Line Test 1 Final on line tests final check before going to the field 11101111 Phase 6 Lid Lock Fail In Line Test 2 Final on line tests final check before going to the field 11110000 Phase 6 Hall Out Of Order RPS Fault Same as previous Hall Error faults just an extra fault code for phase 6 see code 130 131 for directions 11110001 Phase 6 Function Time Out Display crashed Primary Fault Display has failed Action Replace Display Module Secondary Fault Motor controller has failed Action Replace Motor controller 11110010 Phase 6 OOB Hit Greater than Max for 5 Sec Out Of Balance warning to the user additional fault code for Phase 6 Primary Fault Machine has detected the Tub movement to be excessive or the Micro switch is permanently on or harness to it is disconnected Action See fault code 43 for details 1110011 Phase 6 Stepper Test Failure Rotor Position Sensor Fault the motor controller has attempted a motor step test and found the motor has not stepped to the correct position Primary Fault Wiring Action See Fault code 53 and 54 46 517766B May 2004 NOTES SAT e
46. onnection Clip the new housing in and re assemble If the harness is damaged replacing it requires the following method Remove the lid from the top deck assembly The Console will then need to be removed to access the wiring connection to the motor controller if the wiring loom is replaced This harness is also part of the harness to the OOB switch and the motor controller will need to be lifted to remove and replace it Remember to secure the wire into the retainers under the top deck or damage may occur during operation Note If the power supply is cut during the spin cycle the machine will keep the lid locked until the rotor has ceased to turn 3 to 15 secs Only then will it release the lock the motor is acting like a generator and allows the lock to stay energised under the baskets inertia via the motor controller In a brown out situation the machine will restart at the start of whatever cycle it was doing and continue the wash The lid lock would then be reactivated if it happened to be on a spin cycle 11 517766B May 2004 15 SIZE SETTING MODE FOR SERIES GWL11 IWL12 IWL15 15 1 Size setting GW The difference between the GW Series 11 and previous GW machines is the position of the Power button The sequence for sizing the modules is the same It is important to set the size switch setting into the Motor Controllers memory whenever a replacement Motor Controller and or IW Display Module is fitted to SmartDrive
47. p Phase 6 Series 11 Reselect the size of the machine by using the SIZE SETTING MODE Push and hold the WATER TEMP UP button then press the POWER button To select the size of the machine push the temperature up button until the cold LED is on for 5kg machines push the water level up button until the low water level LED is on for the 6kg machines push the SPIN SPEED UP button until the hold LED is on for 7kg machines 00001010 Phase 1 to 6 Temperature Sensor Thermistor Error The temperature sensor may be open circuit or the ambient temperature is below minus 100C 50 F This fault is only applicable in the Intuitive Washer and the GW models Primary Source Thermistor Action Replace Thermistor 00001011 Phase 1 to 6 Pressure Sensor Fault While measuring the water level the Motor Controller micro has detected a negative pressure Reconnecting the pressure tube to the pressure sensor while the bowl has been partly filled with water may have caused this Primary Source Pressure Tube Action 30 517766B May 2004 12 13 14 15 1 Check bowl is fully pumped out Remove pressure tube from pressure sensor clear pressure tube of any water and reconnect tube 2 If fault is still present replace the Motor Controller module Display Module Phase 1 00001100 Phase 1 to 6 Flood Protection Error The Motor Controller module has found the water level to be above the flood level and tried to pump the excess w
48. r Resistance should be less than 2 ohms Check the suspension is not catching or bouncy Check both balance rings on the inner bowl contain water The Motor Controller Display for Phase 1 should only be replaced if fault code 43 oe eS oND 17 WASH WATER TEMP LEVEL 517766B May 2004 16 4 6 Suds First Rinse LED is flashing or Final Spin LED is flashing This warning is indicated by a rinse or spin LED flashing SmartDrive will also be making a rippling sound of 5 beeps repeating every 6 seconds and the product will be paused Too much Detergent has been used and SmartDrive has a suds build up 1 This is generally caused by too much detergent Wait for suds to dissolve then rinse clothes using a deep rinse 2 Check that the pump is not partially blocked or that the drain hose is not kinked 16 4 7 User Warnings IW The Intuitive Eco is capable of diagnosing its own problems and if it has a problem it will beep and display a message telling the customer what is wrong If it is a problem that the customer is capable of solving it will give a musical series of beeps every 5 seconds the same sound the machine makes when it is turned on at the wall and will display one of the following messages Note The musical series of beeps is the same sound the washer makes when its turned on at the wall IF YOUR INTUITIVE BEEPS FOR HELP My load is OUT OF BALANCE Wash load is out of balance Ensure the machine is stat
49. r Controller module Action Replace Motor Controller module 00110111 Phase 3 to 6 System Step Fail Primary Source Rotor Position Sensor Action 1 Check Motor and Rotor Position Sensor wiring 2 Check Rotor Position Sensor with RPS Tester 00111000 Phase 4 to 6 Basket Check No Valid Fault While carrying out a basket check the machine has not been able to determine a valid basket status and so the Display flags this fault This fault differs from fault 40 in that a valid basket status could not be determined Phase 4 amp 6 Primary Source Loading Action Remove items until the remaining ones can move freely or rearrange the load so that the clothes are evenly distributed around the basket or select a higher water level If the load was to one side of the basket or too heavy it can be possible for the agitator to bind in one direction when trying to sense basket float Secondary Source Mechanical Action 1 Check the machine is not syphoning 2 Check that there are no clothes or other foreign objects preventing the clutch from re engaging and that there aren t any defects with the clutch mechanism 3 Next check that the pressure tube has not come off and that it is not kinked Tertiary Source Rotor Position Sensor Action Replace the Rotor Position Sensor Quaternary Source Motor Control Module Action Replace the Motor Control Module 39 517766B May 2004 57 58 Fault 59 60 6
50. r of wash cycles By turning on the RECYCLE feature the machine will continuously repeat the wash cycle until the RECYCLE feature is turned off Whether or not the RECYCLE feature is on is indicated during normal use of the machine as follows When the machine is first turned on T If none of the Fabric Care LED s are on the recycle feature is off 2 If all of the Fabric Care LED s flash the recycle feature is on CONTROL OPTIONS Hot Tub Flag P Restart Recycle Home C gt Adjust NOTE This feature is designed as a service aid only and should be OFF in the customers home To return to normal operation and to return the recycle feature to the factory setting switch the machine off at the wall or disconnect from the mains supply 24 517766B May 2004 16 9 2 Hot Tub Flag GW amp IW If the machine has been filled with the hot water valve utilised ie warm or hot fill and has not had a cold rinse the electronics will not allow the machine to spin up to its full speed of 1000 RPM It will only allow the spin speed to reach 700 RPM To allow the machine to spin up to 1000 rpm restart the machine at cold rinse and this will reset the Tub flag detecting GW The Softener Rinse LED will be on when the Diagnostic Mode is selected if the spin speed is restricted to 700 rpm To clear this flag press the Wash Option button below the Softener Rinse LED IW To remove this flag enter the Contro
51. roller module Display Module for Phase 1 Action Replace Motor Controller module Display Module for Phase 1 29 517766B May 2004 7 10 11 00000111 Phase 1 to 6 Display Module Fault The Display module has found a memory fault Primary Source Display Module Action Replace Display module 00001000 Phase 1 Display Module Fault The Display micro has not been able to start up correctly Primary Source Display Module Action Turn off at the wall and on again after 5 seconds and try again If still faulty replace the Display Module 00001001 Phase 1 to 6 Size Switch Error The Display size switch setting does not match that stored in the memory Primary Source Display Module Phase 1 2 amp 3 Action If the Display module for Phase 1 2 or 3 has just been inserted into a console housing then check that the two size switch plungers accurately locate onto the console housing If this fault has appeared during normal operation of the machine check for condensation damage check the size switch or replace the Display module Secondary Source Motor Controller module Action Phase 1 2 amp 3 If the Motor Controller module has been changed from one size machine to another then the size switch settings in the memory will have to be reset This can be done by entering and exiting the Option Adjustment mode Push and hold START PAUSE then push POWER button Action Phase 4 Series 8 Phase 5 Series 9 10 am
52. rotating by hand Bearings and seals may be seized 2 Check the Rotor Position Sensor and associated harness for water mechanical damage or corrosion Tertiary Source Motor Controller module Action If the primary and secondary checks pass inspection then replace the Motor Controller module 10010000 Phase 1 Motor Controller Software Trap The Motor Controller has developed a fault Primary Source Motor Controller 43 517766B May 2004 160 161 162 163 164 Action 1 Power off for 5 seconds and try again 2 Check connections between the Display Module and the Motor Controller 3 Replace Motor Controller 10100000 Phase 1 to 6 Basket Engaged The basket has re engaged itself during agitate Possible causes for this are a leak in the air bell the basket is over loaded with clothes or the clutch has jammed or is fouled with a foreign object Primary Source Mechanical Action 1 Check that the rotating basket assembly is not jammed to the agitator with any foreign object that may be caught under the agitator skirt 2 Check that the clutch teeth are not locked together with dirt lint etc 3 Make sure the basket is not overloaded with too many clothes 4 If none of the above appear to be at fault then check the air bell at the bottom of the basket for leaks Secondary Source Motor Controller module Phase 1 to 4 only Action If the machine is empty of water at fault it is possible that
53. tor controller has attempted a motor step test and has found that the motor has not stepped in the correct direction It has detected that the motor is connected and that the motor drive is operational The rotor position sensing system is at fault here Primary Source Wiring Action Check the Rotor Position Harness for continuity and that the connectors are correctly to the Rotor Position Sensor and the Motor Controller Secondary Source Rotor Position Sensor Action Check the Rotor Position Sensor patterns with a RPS Tester if faulty fit a new Rotor Position Sensor Tertiary Source Motor Controller module Action Replace the Motor Controller module as the sensing circuitry may be faulty 38 517766B May 2004 54 55 56 00110110 Phase 2 to 6 Motor Motor Controller module Step Fail The Motor Controller module has attempted a motor step test and has found that the motor has not stepped in the correct position The Motor Controller module has detected that there is no current This indicates that either the motor is not connected or the Motor Controller module motor drive is faulty Primary Source Wiring Action Check the continuity of the motor harness and that the connectors are correctly applied to the motor and Motor Controller module Secondary Source Motor Action Check continuity of motor phases Check the bridge terminal on the stator is not open circuit or burnt Replace the stator Tertiary Source Moto
54. troller 11101010 Phase 6 Lid Lock Open Circuit Check Harness to Lid Lock and connections at the motor controller and lid lock ends Primary Fault Connector to the harness either end could be at fault Action Replace Harness Secondary Source Lid Lock has failed to be activated Action Replace Lid Lock housing Tertiary Source Motor Controller has not responded to the Lid Lock being activated Action Check the lid has a Tang and is fitted correctly to activate the Lid Lock if this is all in order the motor controller must be at fault and needs to be replaced 11101011 Phase 6 Lid Lock Short Circuit Lid Lock fault not activated when instructed to by the motor controller Primary Fault Lid Lock mechanism has jammed or failed 45 517766B May 2004 236 237 238 239 240 241 242 243 Action Check resistance across the connections should be around 73 ohms if not within 5 ohms replace the Lid Lock 11101100 Phase 6 Incompatible EEPROM Version Failure to start and fault immediately displayed Primary Fault Motor controller is the wrong one Action Replace motor controller 11101111 Phase 6 Temperature Sensor Error The electronics have picked up a continuity problem same as fault code 10 or 41 Primary Fault The sensor has failed either in the harness or connection to the thermistor Action Replace the Thermistor temperature sensor Secondary Source Motor controller has failed t
55. uid Crystal Display Primary Source IW Display Module Action Replace IW Display Module 28 30 000111xx Phase 1 Display Motor Controller out of Sequence 32 Refer to fault code 17 00100000 Phase 1 Pump Circuit Error The Display Module has detected that the pump is on when it is off Primary Source Display Module Action 1 Check for moisture in the console area 2 Replace the Display Module 32 517766B May 2004 33 34 35 36 00100001 Phase 1 Water Valve Fault The Module has detected a water valve fault Primary Source Water Valve connection Action Check that both valves are connected up properly Secondary Source Water Valve coil faulty Action 1 Check the valve coils are not open circuit 2 Replace Display Module if the valve coils are not faulty 00100010 Phase 1 Brake Resistor Fault The circuit that controls the braking of the motor is faulty Primary Source Motor Controller Action Replace Motor Controller Secondary Source Display Module Action Replace the Display Module If the Display Module corrects the fault then refit the original Motor Controller 00100011 Phase 1 MC Reset Error The Display Module has sent a false signal to the Motor Controller Primary Source 12 way Harness Connection Action Check the 12 way harness connection between the display Module and the Motor Controller Secondary Source Display Module Action Replace the Display Mo
56. wered through the motor controller as with the phase 5 products Series 11 phase 6 machines do not utilise the pump to dump energy This change also reduces the potential for failure It is important to check the pump windings thoroughly for water damage It is possible for the resistance of a water damaged pump to be normal however the inductance of the pump can change causing it to overheat and cut out There are new fault codes in the system that now relate to the pump circuit and its extended function 10 517766B May 2004 14 7 Lid Lock On the Series 11 12 SmartDrive there is now a lid lock i O 9h During the spin and drain out part of the cycle prior to O us 4 spray rinsing the lid will lock down until the completion o 4p Lid Locked of the spin Once the spin has completed the lock will release and the lid can be opened The Lid Lock LED will illuminate when locked Start Pause Delay Start A lock icon will be displayed on the IW model when 4 the lid lock is activated E Home C 2 Adjust If the lid lock fails in the closed position the removal process is as follows The locked lid can be lifted on the sides enough to allow the lid buffers to be removed This will allow the screws holding down the top deck to be unscrewed The top deck can then be lifted up removing the lid lock screw will allow the lid lock housing to be replaced Un clip the clear cap from the housing and disconnect the Rast c
57. write Prior to writing the Motor Controller has tested the 15 volt supply and found that it is below the safety level for writing EEPROM and has reported this to the display Primary Source Motor Controller module Action Replace Motor Controller module 00111110 Phase 5 Pump Over Current The Motor Controller module has detected an excessive pump current Primary Source Pump Action Replace Pump Secondary Source Motor Controller module Action Replace Motor Controller module 40 517766B May 2004 63 64 65 66 00111111 Phase 5 Pump Comms Error The Motor Controller module has detected an internal communications problem between its main control system and the pump control system Primary Source Motor Controller module Action Replace Motor Controller module 01000000 Phase 5 and 6 Pressure Transducer Ptx error frequency lt 66 kHz The Motor Controller module has received signals from the water level sensor Ptx below normal frequency values Primary Source Motor controller module Action Replace Motor Controller module 01000001 Phase 5 and 6 Pressure Transducer Ptx error frequency gt 90 kHz The Motor Controller module has received signals from the water level sensor Ptx above normal frequency values Primary Source Motor Controller module Action Replace Motor Controller module 01000001 Pressure Transducer Error Ptx Frequency gt 90 kHz Note this superse
58. ymptom persists call your Fisher and Paykel Dealer or Authorised Service Centre 16 4 8 Demonstration Mode GW amp IW All LEDs flashing in patterns These features are designed for in store demonstration purposes SmartDrive can draw attention to itself with a selection of flashing LEDs In this mode SmartDrive cannot be started GW To Select DEMONSTRATION MODE press and hold the ADVANCE button then press the POWER button During the DEMONSTRATION display the LEDs will alternate between all on LEDs flashing and all LEDs off To return SmartDrive to normal operation the mains supply must be switched off Some Phase 1 3 displays may inadvertently go into this mode if affected by condensation IW Press START PAUSE and hold down then press POWER The Demo Mode scrolls through a series of text advertising the various features of the product while flashing the LEDs The backlighting of the LCD display also flashes for the first few seconds to attract attention It then shows several samples of the animations used during the wash before repeating If any of the keys are pressed Demo Mode stops and the displays changes to normal on mode to allow the user to navigate around the menus as they would normally if using the product In this mode the machine will not allow a normal cycle to start it will raspberry if Start Pause is pushed After 30 seconds without a key press the display automatically reverts back to Demo

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