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suprema - operation & service manual

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1. 28 Operation Information 29 Resetting Coffee and Chocolate Refill Messages 29 Priming the Chocolate 30 System Status Indicators 30 General Information sess 31 Chocolate Rinse 32 Brewer Rinse 33 Downloading Software and Transferring 34 Downloading Software Updates 34 Transterring atte 36 Indicator messages eene 38 Replacing Major Components 41 BIeWBE e iR ERU RERO 41 Brewer 220 42 Inlet 43 Outlet Valves 44 Water Tank 45 Water Tank Lid Assembly 46 Heater Element sies Drain Valve Ingredient Dispenser Ingredient Dispenser 50 Font Boag E 50 Rear Circuit 51 Fuse Box 52 Wiring 53 Electrical 53 Brewer
2. Lo AA LOAD FILTER i i CO e SET UP Provides access to J 96 PRODUCT the programming and to the 1 Bas n configuration of the machine E FREE COIN Toggles the 6 Macha 50 50 machine from FREE mode to 0 mode Red indicator LL i LED will be lit when the f d E 2 3 Suprema Interior Door Panel machine is in FREE mode DS EN O French Cors OPEN BREWER RESET PRODUCT This button is red to 37 EN simplify identification for the caretaker Itopens the e e 2 649 brewer to perform maintenance Choose cup size o gt m ENS 4 B 65 RINSE CYCLE Provides access to the rinse cycles for scrolling from menu YL adjusting settings the brewer and chocolate components to menu Ay and ires san within amenu SS sm D CMS Page 4 of 70 02 2012 Suprema Operation amp Service SUPREMA OPERATION amp SERVICE MANUAL Suprema Selection Panel Suprema Operation amp Service 02 2012 Page 5 of 70 SUPREMA OPERATION amp SERVICE MANUAL UNPACKING amp SETTING UP THE EQUIPMENT Unpacking the Equipment Check the shipping carton for shipping damage prior to signing for the delivery If any damage is evident indicate the damage on the delivery slip before signing Make certain th
3. 54 Querflow Hamess dez 54 Temperature Probe Harness 54 Chocolate Pump Harness 54 Fuse Box Harness seen 55 General Harness 55 Water Tank 5 56 Coin Changer Installation 57 Installing the Coin 57 Installing the Pricing Decals 58 Page 3 of 70 SUPREMA OPERATION amp SERVICE MANUAL OVERVIEW OF SUPREMA COMPONENTS INGREDIENT WATER TANK CHOCOLATE DISPENSER DISPENSER ACCESS PANEL LDA w CHOCOLATE BASE CHOCOLATE BASE SUPPORT N E MACHINE BREWER MOTOR B CABINET amp BRACKET CHOCOLATE MS L 8 WHIPPER MOTOR I ASSEMBLY gt N BREWER 5 A E T WATER TANK 1 N b ASSEMBLY k 1 1 INLET VALVE N COIN CHANGER s BREWER SPOUT WASTE EXTENSION CONTAINER ASSEMBLY BOARD ASSEMBLY SELECTION PANELS amp INTERIOR DOOR PANELS
4. Suprema Operation amp Service SUPREMA OPERATION amp SERVICE MANUAL Installing the Carafe Tray Cup Stand and Graphics Bezel 1 Install the carafe tray cup stand and graphics bezel a Install the carafe tray as illustrated below Once done install the cup stand on top of the carafe tray b Install the bezel by first inserting the tabs on bottom if it into the notches on the door Push the top of the bezel into the door until it clips in place 4 Install the carafe tray and grill and the cup stand and grill Install the pre assembled graphics and pricing bezel Water Connection 1 Connect the water supply to the coffee maker Apply Teflon tape to 3 8 plumbing fitting If a 1 4 line is being Note used you will then need 1 4 3 8 fitting 2 i To simplify the d Initial water Teflon tape should be applied in a clockwise direction going with connection at our aha Ne the threads when tightening recommend i using 1 4 b Thread the fitting into the inlet valve at the back of the coffee maker and tighten polytubing and with a wrench an instant quick Connect Titing c Connect the water line to the fitting i For field i installation we d Turn the water on at the source i recommend i e Plug the coffee
5. COUNTERS Viewing and Resetting Counters 12 Total per Selection Counter Dis PASC esae teet Total Counter Reset amp Access Code 14 SET UP MODE Set Up Mode amp Access Code 15 Product ON OFF cesse centres 16 Selling PEODUGIS sinisisi 16 Selling 17 CIE EET 17 Enabling Switches 18 Canceling Individual Selections 18 Default Setting sess 19 Top Pasa eei tnnt 19 Palla ue 20 Maximum Number of Cups per Carafe 20 Frequency of Messages ounce C OUI cp encre recs Bottom Pause Delay eee Canceling Messages Free Vend Key Switch Set Up Brewer Rewind Number of Chocolate Pump Cycles Double Cup Press Hold Hot 25 Temperature coisitas 25 Custom Message 25 1118 81 15 M 26 Water Level sss 27 Suprema Operation amp Service 02 2012 27 Locking the Counters sss 28 Force Vend Feature
6. CONNECTOR 3 POS TO BACK PANEL FAN NO CONNECTION UNLESS REAR FAN INSTALLED 250 FEMALE TAB TO GROUND STUD BASE ING CONNECTOR 3 X 2 8 POS TO CHOCO PUMP HARNESS CONNECTOR 7 POS TO CHOCO ON REAR BOARD 21003070 Page 66 of 70 02 2012 Suprema Operation amp Service lt 2 2 Lu o Lu lt a o HO123NNOO NVI H31VM OL 0000001 z Nid L38IM 3LIHM i Nid TL 3 3LIHM 9NO1 ONILV3H OL 838084 13431 01 1 2 11 2 13431 OL HOLIMS 440109 I m TVIWH3HI OL lt ES x ONG vI E 1971 N89 333302 OL M IMYA 3340901 lt oL 8 1 64 IMIYA LIINI OL 7 38M 30189 NI A FUSE BOX HARNESS WIRE 3 2 TO TANK RELAY PIN 3 7 TO TANK RELAY PIN 42 1 4 4 1 TO TANK RELAY PIN 1 L OL Cua 02082 OL 9 v 3491 Coe Wrap TE 9 OL 43409 c 0015 ANNONO T T OL O 2 1 anis e
7. SUPREMA OPERATION amp SERVICE MANUAL e To enable a message again repeat the above procedure and switch the message to ON either passive or active f To exit press one of the hidden scroll buttons Suprema Operation amp Service 02 2012 Page 27 of 70 SUPREMA OPERATION amp SERVICE MANUAL Free Vend Key Switch Set Up The free vend key switch allows the operator to perform one of two functions MOMENTARY this allows you to brew one free cup of coffee or chocolate when the unit is in coin mode by turning the switch TOGGLE FREE COIN this allows you to toggle the unit from free to coin mode or vice versa without using the buttons on the inside door panel simply by turning the key and then removing it The type of function required for the free vend key switch can be programmed in the SET UP mode Please note that this feature can be disabled if not required 1 To set the free vend key switch function press the UP button on the hidden menu scroll buttons until the following message appears FREE VEND KEY PRESS START a Press the START button to enter the set mode b Scrollto the required function type by pressing the hidden setting adjustment buttons C To save press either one of the two hidden menu scroll buttons once the desired function is displayed on the LCD Setting the Rewind Message This feature enables a message to appear as a reminder that the brewer rewind must
8. WARNING Do not access this menu if the machine is not equipped with the electronic water level probes Setting the Post Mix The hot water post mix will slightly dilute the i coffee being dispensed by the i brewer It may also be necessary i to increase the product being dispensed into the brewer to compensate for Page 32 of 70 The post mix feature allows the unit to brew a larger cup size than the capacity of the brewer permits If a 12 cup is required for example the brewer can easily dispense 10 oz but this will not be enough to fill this larger cup With this feature enabled and properly set the unit will brew 1007 from the brewer as it normally does and the remaining 207 of liquid required to fill this cup will be dispensed by the hot water valve Both the brewed coffee and hot water will be mixed together as they are dispensed into the cup filling the larger cup in one single cycle 1 To enable and set the post mix feature it will be necessary to scroll between two of the menus in the set up mode and make several adjustments to each a Set the coffee water timing in the SET WATER menu so that the brewer dispenses a large cup of coffee b Once done remember the coffee water timing value because it will be needed to program the post mix For example the coffee water timing for a large cup on this unit is 3 5 seconds to get 250 ml 8 5 oz c d Scroll to the
9. WATER MAX BREWER menu and press START Using the example above we know that the maximum coffee water timing on this unit is 3 5 seconds This value has to now be entered as the maximum in this menu This setting will now limit the water being dispensed into the brewer from the coffee valve to a maximum of 3 5 seconds It will now be necessary to return to the SET WATER menu Using the example above the large cup coffee water timing was set to 3 5 seconds and the maximum allowable coffee water timing was also set to 3 5 seconds e At this point any increase to the large cup water timing will go above the maximum allowable coffee water timing set and that extra water will be dispensed by the hot water valve For example if the large cup coffee water timing is now raised to 4 5 seconds 3 5 seconds of that will be dispensed by the coffee valve and the extra 1 0 second will get dispensed by the hot water valve When a cup is now brewed the brewer cycle will appear to function normally until the end of the cycle At that point coffee from the brewer and hot water from the hot water valve will be 02 2012 Suprema Operation amp Service SUPREMA OPERATION amp SERVICE MANUAL dispensed into the cup at the same time The hot water will mix with the coffee resulting in a larger cup of coffee than the brewer alone is capable of making Suprema Operation amp Service 02 2012 Page 33 of 70 SUPREMA OPERATION amp
10. Slide the key hole slots of the changer onto the mounting screws a Having removed the acceptor you will see three key hole slots on the rear wall of the changer Align these slots with the three mounting screws on the inside of the door It may be necessary to hold the coin reject assembly on inside top of coffee maker up and out of the way b Slide the changer down until the three screws line up with the narrow part of the key hole slots c Tighten the three screws enough to secure the changer Do not over tighten Keep Minimum Accept 1 00 Amount of Coins Quarters Partially fill the pay out tubes with an appropriate amount of coins Reconnect the ribbon cable and re install the Acceptor unit Plug the changer into the receptacle on the inside top of the door Switch the coffee maker ON 02 2012 Suprema Operation amp Service SUPREMA OPERATION amp SERVICE MANUAL Installing the Pricing Decals Although the Suprema has an LCD display that indicates the price when a beverage is selected you may also want to install pricing decals onto the graphics sheet found on the bezel on the outside of the front door The following procedure describes how to install the pricing decals 1 Place your hands on the top and bottom of one side of the protective plastic cover 2 Grip the side of the plast
11. Ur einer HOT BEVERAGE SYSTEM Operation and Service Manual TECHNOLOGIES INC Subsidiary of GMCR m EN Filiale de Holding GMCR Canada Inc VKI Publication 016489 February 2012 Page 1 of 70 SUPREMA OPERATION amp SERVICE MANUAL Page 2 of 70 02 2012 Suprema Operation amp Service SUPREMA OPERATION amp SERVICE MANUAL TABLE OF CONTENTS This table containsintegrated hyperlinks identified in blue or purple If viewing this file on a computer click on the section you would like to see and you will be linked there automatically Overview of 3 Selection Panel amp Interior Door Panels 3 Unpacking and Setting Up 4 Unpacking the Equipment Removing Shipping Materials Connections and Adjustments Applying the 2 2 6 Applying the Inner Door Decals 6 Installing Carafe Tray Cup Stand amp Bezel 7 Water Connection sse 7 Installation at an Account 8 Placement of the Equipment 8 Water Filter Connecting to a Water Supply Running Copper Finishing Touches Programming the Equipment
12. 22 b To dispense dimes press the 50 50 button i and the coin changer will c To dispense quarters press the DECAF button i dispense three coins per second 3 Sa aaka 1 Use this chart as a quick reference Press COFFEE Press 50 50 Page 16 of 70 02 2012 Suprema Operation amp Service SUPREMA OPERATION amp SERVICE MANUAL Total Counter Reset This software contains a special access code that enables the service person to reset all the counters to zero including the VEND TOTAL counter This operation should be performed before a unit is re installed in the field 1 To perform a TOTAL COUNTER RESET a Switch the power to the coffee maker OFF switch is at the rear of the unit b Press the SET UP mode button on the inside door panel and keep it depressed c With SET UP mode button pressed switch power to coffee maker ON d The following message will now appear on the display ENTER ACCESS CODE e Enter the TOTAL COUNTER RES ET access code described below Total Counter Reset Access Code The following is the factory preset TOTAL COUNTER RESET access code press the following in the sequence outlined below 1 COFFEE 2 MILD STRENGTH 3 LARGECUP 4 MEDIUM CUP 5 SMALLCUP Once the access code has been entered a counter will appear on the top left of the display and will quickly increment from 0 to 255 When the reset is comple
13. 3 Remove the two lower screws attaching the motor to the bracket a These screws are located below the drive coupling 4 Loosen two upper screws 5 Lift the motor and switch assembly up and clear of the key hole slots 6 Remove the switch assembly a Remove the three screws that secure the bracket to the motor b Disconnect the wires from the brewer motor Installing the Brewer Motor 1 Install the brewer motor onto the brewer bracket a Algn the two upper screws on the motor with the key hole slots b Install the two lower screws c Tighten all four screws 2 Re connect the wires to the brewer motor a Wires 8 and 49 3 Re install the brewer bracket assembly 4 Replace the brewer Page 50 of 70 02 2012 Suprema Operation amp Service SUPREMA OPERATION amp SERVICE MANUAL Removing the Inlet Valve 1 2 Switch the coffee maker OFF Shut off the water supply Drain the water tank completely Remove the fitting from the inlet valve at the back of the machine Disconnect the two wires that go to the inlet valve Disconnect the inlet hose from the hot water tank a Remove the clamp securing the hose to the inlet fitting at the bottom of the water tank b Pullfirmly on the hose to remove it Remove the screws that secure the inlet valve to the back of the machine Installing the Inlet Valve 1 2 Make sure the coffee maker is switched Position the valve in
14. MNVL OL 0800179 VINHHId 1S SSHN3IVH HSIOASIHSHSI SIVNGIVH 67 of 70 02 2012 Suprema Operation amp Service SUPREMA OPERATION amp SERVICE MANUAL COIN CHANGER INSTALLATION Installing the Coin Changer i power MUST switched OFF To operate this equipment in COIN mode an optional Coinco 9300 series changer must be installed This changer can be purchased from your local Coinco retailer 1 i when connecting i or disconnecting the coin changer i Failure to do so will i damage the coin changer and the electronicsin the Page 68 of 70 Switch the coffee maker OFF and open the inner door Loosen the three changer mounting screws on the inside of the front door a Using a Phillips screwdriver loosen but do not remove the three mounting screws Remove the Acceptor unit from the coin changer a Lift the two locking tabs on top of the coin changer b Pullthe acceptor towards you It will pivot with the base portion remaining in place c Disconnect the ribbon cable and remove the acceptor Set the changer to accept and reject certain currencies and denominations of coins a Locate the DIP switches on the inside of the coin changer and adjust them accordingly Consult the diagram below for the function of each switch Accept Canadian Coins
15. SERVICE MANUAL Locking the Counters This feature will allow you to lock the counters preventing the caretaker from resetting them With this lock enabled it will not be possible to reset any of the counters when in the COUNTER mode If the counters need to be reset it will be necessary to go to this menu to unlock them first This obviously requires the SET UP mode access code limiting the number of people that can go into the programming to unlock the counters Once they are unlocked they can be reset using the normal counter resetting procedures outlined in this manual Please note that this feature is disabled when the equipment is shipped from the factory 1 To lock all the counters press the button on the hidden menu scroll buttons and scroll until the following message appears LOCK COUNTERS PRESS START a Press the START button to enter the set mode b Using the hidden setting adjustment buttons select to lock the counters or OFF to unlock them C To save press either one of the two hidden menu scroll buttons once the desired function is displayed on the LCD Setting the Force Vend Feature There are three different settings that can be programmed for this particular feature This feature can be set in the SET UP mode 1 To set the FORCE VEND feature press the UP button on the hidden menu scroll buttons and scroll until the following message appears FORCE VEND PRESS
16. SET TEMPERATURE PRESS START Press the START button The bottom row of the display will now indicate the Tip currently programmed temperature setting i To toggle between Fahrenheit and b Using the hidden setting adjustment buttons increase decrease the temperature Celsius press the for the water tank LARGE CUP i button while inthe c When programmed this will be the maximum temperature to which the water will i SET heat Once the water has reached this temperature the heater will switch off Setting the WARMING UP Warning Message a Press the START button to get back to the main menu and scroll to the MESSAGES on off menu b Press START to enter this menu and scroll to the IS TOO LOW message by pressing the S TART button This message be set to ON ACTIVE ON PASSIVE or OFF If the message is set to ON ACTIVE the WARMING UP message will appear after the temperature in the tank drops about 20 F and the unit will no longer function until the temperature gets back to its proper operating range Set to ON PASSIVE the message will appear on the display but the unit will continue to function normally Page 30 of 70 02 2012 Suprema Operation amp Service SUPREMA OPERATION amp SERVICE MANUAL Programming a Custom Message NA on APP Models This software allows you to program a custom message t
17. components on the water line water filter tubing fittings etc gt Check inlet valve to make certain it is functioning properly 2 Inthe case of a temporary disruption with the water supply the coffee maker will reset itself after every hour gt Pressed the OPEN BREWER button once more to close the brewer and exit 2 Atthis point pressing the appropriate buttons on the front selection panel will reset the product counters 2 The water tank may require deliming 2 main level probes need to cleaned delimed 2 Check the ENABLE SWITCHES menu to see if product has been canceled gt Check the price of the selection to make certain ithas not been disabled set below zero Suprema Operation amp Service SUPREMA OPERATION amp SERVICE MANUAL Suprema Operation amp Service 02 2012 Page 47 of 70 SUPREMA OPERATION amp SERVICE MANUAL MESSAGE SELECT THEN PRESS START TANK IS HLLING PLEASE WAIT TANK OVERFLOW OPEN AND DRY CATCH WATER OVERFLOW EMPTY amp DRY CATCH Page 48 of 70 POSSIBLE CAUSE Coffee maker is in standby mode Indicates that the water tank has not yet been filled with water The rear overflow catch may be full of water The front overflow catch may be full of water or coffee 02 2012 CORRECTIVE ACTION 2 None required 2 Please wait a few minutes for the tank to fill If it takes too long a PLEASE CHECK WATER SOURCE messa
18. cycle b The chocolate valve will now open and dispense water from the tank for about five seconds and the whipper will activate The hot water will flow through the whipper motor and the chocolate door tube rinsing each in the process c The unit will now automatically exit the rinse cycle and go into the standby mode d If you require a more thorough rinse repeat the above procedure as often as necessary gt Note 4 Ifarinsecycleis i performed for the chocolate d components i water will be i dispensed through the chocolatedoor tube i Makecertainthat i thecupslandisin i placeto catch the Page 38 of 70 02 2012 Suprema Operation amp Service SUPREMA OPERATION amp SERVICE MANUAL Brewer Rinse Cycle 1 Add VKI approved bre wer cleaner to the brew chamber and activate the brewer rinse cycle by pressing the RINSE CYCLE button on the control panel inside the front door To cancel the rinse cycle if it was pressed accidentally press any button except the START button on the front selection panel This will exit the rinse cycle and return the unit to the standby mode a Select the type of rinse cycle required For a brewer rinse press the COFFEE button on the front selection panel to begin the cycle b The piston will now move to the top of the cylinder water will pour in and the brewer will pause for about 5 minutes During this time the cl
19. drive pins mate Slide the water tank forward The water tank wrap supports the right side of the ingredient dispenser base Secure the bracket support on the left wall of the cabinet a Rotate the bracket support on the left wall of the cabinet forward so that it lifts the ingredient dispenser base and secure with a screw Replace the bre wer Switch the coffee maker Close the ingredient dispenser lid 02 2012 Suprema Operation amp Service SUPREMA OPERATION amp SERVICE MANUAL Removing the Ingredient Dispenser Motor 1 Remove the ingredient dispenser a Refer to the Removing Ingredient Dispenser instructions in this manual 2 Remove the brewer bracket Disconnect the wires to the ingredient motors 4 Remove the ingredient dispenser bracket a Pullup on the ingredient dispenser bracket to free it from the joggle on the back wall of the cabinet b Pullthe dispenser bracket towards the front of the cabinet and remove 5 Remove the two screws that secure the motor to the bracket located above the drive pin 6 Slide the motor down and out of the bracket Installing the Ingredient Dispenser Motor 1 Slide the motor into the back of the bracket from underneath 2 Replace the two upper screws 3 Connect the appropriate wires to the motors a Wires 3 and 12 2 are for the large section of the ingredient dispenser coffee Wires 4 and 12 1 are for the small section decaf 4 Install the in
20. 1 To prime the chocolate pump a Press the red OPEN BREWER button on the inside door panel The brewer will Au M MN cycle and stop with the brew chamber in the raised position Note jlfyouareonly b Press the HOT CHOCOLATE button on the front selection panel and keep it i topping off the df 4 chocolate syrup pressed for approximately five seconds i tainer it will 5 4 At this point the chocolate pump will cycle four times automatically No water will i to prime the be dispensed until the four cycles have been completed After the cycles are completed the chocolate valve will open for about two seconds to rinse the whipper container is bowl and chocolate hose completely empty of syrup the i i chocolate pump System Status Indicators A feature has been included on this software version that will indicate the system s status There are indicator symbols on the bottom right corner of the LCD that will always appear The symbols are outlined below SYMBOLS MEANING OF SYMBOLS When these two symbols toggle from one to the other microprocessor is OK and heater is off temperature of water is at proper level When these two symbols toggle fromone to the other microprocessor is OK and heater is on temperature of water is not yet at proper level If any one of these symbols is permanently fixed on the bottom right of the display and does not toggle to the other
21. SET DEFAULT SET TOP PAUSE e SET BOTTOM PAUSE e MAXIMUM CUPS FOR CARAFE FREQUENCY OF MESSAGES SERVICE COUNTER e PAUSE DELAY e MESSAGES ON OFF SET REWIND DOUBLE CUP SET UP e PRESS amp HOLD HOT WATER e SET TEMPERATURE CUSTOM MESSAGES LANGUAGE PRESS HOLD WATER e SET WATER LEVEL _ e POWDER POWDER BEV WATER MAX BREWER e BREWER SELECTION LOCK COUNTERS e FORCEVEND 18 of 70 02 2012 Suprema Operation amp Service SUPREMA OPERATION amp SERVICE MANUAL e Available Feature Suprema Operation amp Service 02 2012 Page 19 of 70 SUPREMA OPERATION amp SERVICE MANUAL Reminder The INCREASE and DECREASE buttons are located to the right of the START button and the MENU SCROLL UP and MENU SCROLL DOWN buttons are located to the left of the START button See page 4 for illustration Product ON OFF This feature allows you to run a complete coffee or hot chocolate cycle including the two pauses without any product being dispensed no coffee or chocolate This will allow you to manually test brew different coffee blends for the customer to taste The customer can then decide which blend he prefers To use it as a test brew cycle simply weigh and ma
22. a phone jack harness are required to interface the Data Link to the coffee maker Updates to the software will be provided on an eprom from VKI Technologies This eprom will then need to be inserted into the Data Link Please note that only one eprom is needed in the Data Link to program as many Suprema coffee makers as needed The following procedures are required to download software updates from the Data Link device to the coffee maker Following this procedure will not change any settings that have already been programmed into the software 1 Switch the power to the coffee maker OFF 2 Interface the Data Link with the coffee maker a Open the front door b Open the inner door c The RS232 connector illustrated below is located above the control panel on the inside of the front door d Connect one end of the DB9 cable to the RS232 connector on the Data Link and connect the other end of the cable to the RS232 connector inside the coffee maker e Connect one end of the Data Link phone jack harness to the phone jack connector on the Data Link and connect the other end of the phone jack harness to the free phone jack connector on the back of the front board 3 Press the 50 50 button on the front selection panel of the coffee maker and switch the power to the coffee maker ON you must keep the 50 50 button pressed throughout the whole procedure until the display reads DATA LINK Page 40 of 70 02 2012 Suprema
23. be cleared and grounds container must be emptied It can be programmed to appear anywhere between 25 cups to 250 cups after it has been reset or it can be canceled altogether 1 To set the frequency of this message press the button on the hidden menu scroll buttons until the following message appears SET REWIND PRESS lt START gt a Press the START button to enter the SET UP mode b Using the hidden setting adjustment buttons increase or decrease the number of cups The cup count will increase in increments of 25 C To save press either one of the two hidden menu scroll buttons once the required number of cups is displayed on the LCD Page 28 of 70 02 2012 Suprema Operation amp Service SUPREMA OPERATION amp SERVICE MANUAL Setting Number of Chocolate Pump Cycles This feature will allow you to program the number of chocolate pump cycles for any cup size The unit is preset to the following from the factory CUP SIZE HOT CHOCOLATE CAFE MOCHA Smal 6oz 2cydes Large 10 oz 1 To set the number of chocolate pump cycles for each cup press the UP button on the hidden menu scroll buttons until the following message appears Ifthe number of PRESS START CAFE MOCHA pumpeoyessnas a Press the START button to enter the set mode 1 been changed for i cup Sze b Select the cup size and product to be programmed on the front selection panel i itisnec
24. can also be programmed to be active meaning they will disable the unit until the message has been cleared Use this chart as a quick reference i 5 CANCELABLE MESSAGES Theupper halfofthe display indicates Refill Large Hopper Which message is Refill Small Hopper to be canceled Refill Chocolate and the lower i i half of the Empty Grounds i display indicates Call Key Operator Fees pes i PASSIVE ON ACTIVE or Custom Messages 1 OFF All new d Temp Too Low i unitsare factory set with every 1 To cancel one of the passive messages or to make the message active press the UP button on the hidden menu scroll buttons until the following message appears gt Note2 MESSAGES ON OFF i Each of the PRESS 5 i messages the table be i individually set a Press the START button to enter the set mode i to ON ACTIVE i Please beaware b Scroll through the messages by pressing the START button i that if a message isset to ON c Tocancela message or to make it ACTIVE once it is displayed on the LCD press ridi d either one of the two hidden setting adjustment buttons to switch it to OFF ON corresponding 10 ACTIVE i that message will 1 i bedisabled when d Press START to save the settings the message i i appears Make i the caretaker of 02 2012 Suprema Operation amp Service i the proper i
25. container with the caretaker who will regularly have to replace and clean these containers If any other options are being used with the equipment familiarize the caretaker with their operation and any maintenance that may be required Page 14 of 70 02 2012 Suprema Operation amp Service SUPREMA OPERATION amp SERVICE MANUAL PROGRAMMING THE EQUIPMENT The first section of the SET UP mode displays all the counters These counters can be reset while in this mode The following table lists all the counters in the order in which they appear at the beginning of the SET UP mode Not CASHBOX TOTAL i While in the VEND TOTAL LONGUE RESETTABLE VEND TOTAL RESET pressing the SET UP button TOTAL SELECTION once again will COIN DISPENSE appears only mode exit this mode FREE VEND TOTAL save all Viewing and Resetting Counters When the Cash Box Total reaches 220 the machine will display a KEY OPERATOR message on the LCD This indicates that the cash box must be emptied and the counter must be reset 1 Enter the SET UP mode ns aa a Press the SET UP mode button on the interior door panel The display will now The VEND TOTAL i counter only i CASH BOX bereset by TOTAL XXXX XX i performing TOTAL COUNTER b To reset the CASHBOX TOTAL press the START button To scroll
26. gets jammed while pressed an error message appears the unit will not continuously brew cups Suprema Operation amp Service 02 2012 Page 37 of 70 SUPREMA OPERATION amp SERVICE MANUAL RINSE CYCLES This version of software is equipped with a rinse cycle for both the brewer and the chocolate components This automated feature allows for simple periodic cleaning of these components To access the rinse cycles press the RINSE CYCLE button on the control panel inside the door and the following message will appear on the display RINSE CYCLE CHOCO OR COFFEE At this point the words CHOCO and COFFEE will flash alternating from one to the other This is to advise you that it will be necessary to select the type of rinse that is required If the chocolate components need rinsing press the HOT CHOCOLATE button on the front selection panel If it is the brewer that requires cleaning then press the COFFEE button on the front selection panel Tip t i i clean andrunning efficiently these inse cycles should be performed every i i time fhecustomeris i Chocolate Rinse Cycle 1 Activate the chocolate rinse cycle by pressing the RINSE CYCLE button on the control panel inside the front door a It will now be necessary to select the type of rinse cycle required For a chocolate rinse press the HOT CHOCOLATE button on the front selection panel to begin the
27. joggles and lower into position Replace the brewer Replace the waste container 5 6 7 Switch the coffee maker ON 8 Adjust all the settings gram throws water volumes etc Suprema Operation amp Service 02 2012 Page 61 of 70 SUPREMA OPERATION amp SERVICE MANUAL Removing the Fuse Box Assembly When the fuse is removed make i Sure you inspect the wiring and the tabs inside the box hafara ra inetallina 1 Switch off the machine power and disconnect the service cord from the wall outlet Remove the bre wer Remove the brewer bracket assembly Disconnect the wires identified in the table below WIRE Disconnect the ground wire attached to the left wall of the machine Remove the two screws securing the fuse box Lift and pull on the fuse box to remove it Installing the Fuse Box Assembly Page 62 of 70 1 prog ue From inside the cabinet put the service cord through the fuse box location cutout in the back of the cabinet Place the fuse box into position Align the holes on the fuse box with the holes on the cabinet wall Secure with two screws Connect the wires identified in the table below WIRE CONNECTED For more information about wiring consult the wiring section of this manual Connect the ground wire to the cabinet wall Replace the brewer bracket assembly Replace the bre wer 02 2012 Supre
28. note that if the carafe feature is enabled it overrides the double cup feature if the double cup is set for the large cup this does not apply is double cup is set on the small or medium cup Suprema Operation amp Service 02 2012 Page 29 of 70 SUPREMA OPERATION amp SERVICE MANUAL Press Hold Hot Water Setting Hot water can be programmed to be dispensed in one of two ways With this feature set to OFF if hot water is selected and the START button is pressed the cup will completely fill with hot water For example if a large cup of hot water is selected the quantity of hot water programmed for that cup size in the SET WATER mode is dispensed However if this feature is switched to ON and hot water is selected hot water will only be dispensed as long as the hot water button is kept pressed Releasing the button will stop the flow of hot water 1 To set the PRESS HOLD HOT WATER setting press the button on the hidden menu scroll buttons and scroll until the following message appears PRESS HOLD WATER PRESS START If this setting is i switched it isnot possibleto i set a price for hot i water If switched i OFF a price a Press the START button to enter set mode b Using the DOWN hidden setting adjustment button ONLY select ON or OFF Setting the Temperature 1 Toset the temperature of the water in the tank scroll the menu that reads
29. place and secure it with the two screws Replace the two wires onto the inlet valve a Wires 6 1 and 47 1 Secure the hose using a hose clamp to the inlet at the bottom of the water tank Connect a fitting to the inlet valve at the back of the machine Turn on the water supply Switch the coffee maker Inspect for any leaks Suprema Operation amp Service 02 2012 Page 51 of 70 SUPREMA OPERATION amp SERVICE MANUAL Removing the Outlet Valves 1 Turn offthe water supply to the machine 2 Switch off the power to the machine 3 Drain the water tank to a level below the valves a Remove the top clip from the drain plug then push it up to open 4 Remove the valve cover a Remove the screws that secure it in place 5 Disconnect the wires from the valve you wish to remove a Coffee valve wires are numbered 3 and 1 8 Hot water valve wires are numbered 2 and 1 7 Chocolate valve wires are numbered 4 and 41 6 The green ground wires also need to be disconnected 6 Pull the valve s out towards you CAUTION Water coming out of the water tank may be extremely hot Use caution when removing the outlet valves Installing the Outlet Valves 1 Immerse the valve seal support in warm water and insert it into the tank outlet tube 2 Insert the valve into the appropriate outlet of the hot water tank a The top outlet is for chocolate the center is for hot water and the lower is for coffee wat
30. remove any stagnant water and air from the line 6 Turn off the valve on the water filter head 7 Connect and secure the tubing to the inlet fitting of the machine a Apply a fitting to the inlet at the rear of the coffee maker using Teflon tape Keep in mind that Teflon tape should be applied in a clockwise direction 8 Test for any leaks a Plugin the machine and switch the power b Listen for the sound of the tank filling c Check all fittings for any leaks and tighten where necessary Suprema Operation amp Service 02 2012 Page 13 of 70 SUPREMA OPERATION amp SERVICE MANUAL Finishing Touches 1 Position the carafe tray grill and the cup tray grill on the coffee maker 2 Follow this checklist before leaving the account Fill the ingredient dispensers with coffee Reset the coffee indicator messages if used Fill the chocolate container with syrup Reset the indicator message if used Install a waste bag into the waste container Test the water temperature with a thermometer Test brew a cup of coffee Use coins to test a coin changer if one is being used Familiarize the caretaker with the coffee maker This includes cleaning how to use the keys whom to call in case of a problem etc Check for leaks one final time Tighten fittings where necessary If the coffee maker is equipped with the hot chocolate option and uses the refillable chocolate containers leave an extra chocolate
31. scroll buttons and scroll until the following message appears a b c d e SET DEFAULT PRESS START Press the START button to enter the set mode The LED s that correspond to the current default setting will now be illuminated To change the default press the buttons on the selection panel for the new default settings The LED s that are illuminated will now become the new default settings In no default is set the LED s on the selection panel will light and scroll until the user selects one This applies for the products strengths and cup sizes therefore three selections will be required by the user To exit the SET DEFAULT mode and proceed to the next setting press the UP or DOWN scroll buttons Setting the Top Pause i The minimum i TOP PAUSE i setting is 2 0 E nma The TOP PAUSE occurs when the brewer is at top dead center and is before the regular pause When the piston reaches top dead center in the cylinder the brewer will pause for the amount of time set in this menu to allow the coffee and water to steep mix together The higher the TOP PAUSE is set to the stronger the cup of coffee that is brewed by the equipment 1 To set the TOP PAUSE setting press the button on the hidden menu scroll buttons and scroll until the following message appears a b c d Suprema Operation amp Service SET TOP PAUSE PRESS lt START gt Press the START button to en
32. switch going to the heater element 3 Disconnect the 3 position wiring receptacle from the water level switch Disconnect wire 14 going to thermal cut off s witch 5 Remove the lid assembly a Press the lock latch on the lid to free it b Liftthe assembly up and out of the water tank Installing the Water tank Lid Assembly 1 Lower the lid assembly into the water tank a Slide the back of the lid into the tank first and push the front down until the latch engages 2 Connect wires 9 and the wire from the thermal cut off s witch to the heater element 3 Connect the 3 position wiring receptacle to the water level switch Connect wire 414 to thermal cut off s witch 5 Re install the water tank Page 54 of 70 02 2012 Suprema Operation amp Service SUPREMA OPERATION amp SERVICE MANUAL a Refer to the Installing the Water Tank instructions in this manual Suprema Operation amp Service 02 2012 Page 55 of 70 SUPREMA OPERATION amp SERVICE MANUAL Removing the Heater Element 1 Remove the water tank a Refer to the Removing the Water Tank instructions in this manual 2 Remove the lid assembly a Refer to the Removing the Water Tank Lid instructions in this manual WARNING To avoid severe burns make absolutely certain that the heater element is not hot before proceeding 3 Remove the two 11 16 brass nuts securing the heater element to the lid 4 Remove the heater element 5 Detach
33. symbol the microprocessor is frozen To reset the microprocessor switch the power to the coffee maker off for about ten seconds and then switch the power on again If this does not solve the problem please contact a technical representative in the VKI Technical Services Department who may be able to assist gt Note i Thereisa flashing red LED located on the i rear circuit board This i flashing is i normal and does Page 36 of 70 02 2012 Suprema Operation amp Service SUPREMA OPERATION amp SERVICE MANUAL General Information There are several features with this version of software that you should be aware of and these features are outlined below Updates to this information will i issued assoon i asany changes are made and i implemented into i the Tf an overflow occurs during a hot chocolate cycle the machine will stop immediately anywhere in mid cycle If an overflow occurs during a coffee vend the cycle will be completed without any pauses and then the unit will stop A rear overflow will shut everything off including the heater element A front overflow will shut off all motors and valves but will leave the heater element active until the water level drops below the level probes Power to the element will then be switched off The TANK IS FILLING message appears immediately when the unit is powered up if tank is not full The CHECK WATER SOURCE m
34. the thermal cut off probe from the heater element a Remove plate clamp securing the thermal cut off probe to the element Installing the Heater Element 1 Position the heater element into the tank lid a The curve at the bottom of the heater element should point towards the rear of the tank 2 Secure the element to the tank lid with the two 11 16 brass nuts 3 Replace thermal shut off plate clamp and probe 4 Replace the lid assembly a Refer to the Installing the Water Tank Lid instructions in this manual 5 Replace the water tank a Refer to the Installing the Water Tank instructions in this manual Page 56 of 70 02 2012 Suprema Operation amp Service SUPREMA OPERATION amp SERVICE MANUAL Removing the Drain Valve To remove the drain valve on a plastic water tank it will be necessary to drain and completely remove the tank from the coffee maker The drain plug can only be removed from the interior of the water tank 1 Remove the water tank a Refer to the Removing the Water Tank instructions in this manual WARNING To avoid severe burns make absolutely certain that the heater element is not hot before proceeding 2 Remove the drain valve a Remove the upper and lower clips on the drain plug b Push drain plug upwards until it goes through the bottom of the tank to the inside c Remove the tank lid d Reach inside the tank and remove drain plug Installing the Drain Valve 1
35. to the next counter press the UP button on the hidden menu scroll buttons c The next counter is the VEND TOTAL counter This counter can only be viewed and it is not possible to reset it at this point To scroll to the next counter press the UP button on the hidden menu scroll buttons d The next counter to be displayed is the VEND TOTAL RESET counter resettable Press the START button to reset if needed e The next counter to be displayed is the TOTAL S ELECTION counter Press the START button to reset the counters A confirmation message will appear after START is pressed To reset the counters press START again To cancel the reset press the COFFEE button JU VEND TOTALS f The next counter to be displayed is the FREE VEND TOTAL counter Press the counter can also be viewed by START button to reset if needed i pressing the i COFFEE 50 50 and DECAF i buttons 1 simultaneously It Suprema Operation amp Service 02 2012 Page 15 of 70 SUPREMA OPERATION amp SERVICE MANUAL Total per Selection Counter When scrolling through the counters you wil see counter that is called the TOTAL SELECTION counter This counter will display the number of cups brewed for the selection that corresponds to the LED s that are illuminated on the selection panel To get a counter reading press the buttons that would correspond to the counter you nee
36. when clamping the valve to the pipe that it remains straight When you tighten the nut on the outlet tubing make sure the valve remains stationary on the nine Movement of the valve will cause the needle to move creatina an oversized hole Plumbing T and Reducing T Fittings 1 Remove a 1 2 5 cm section of pipe being tapped with a tubing cutter Wu MM ME 2 Insert a T in the space created i gt Note PA T fitingis a Usea 1 4 x 1 4 x 3 8 or a 3 8 x 3 8 x 3 8 or a 1 2 x 1 2 x 3 8 depending 2 on the size of the piece of pipe that has been cut out If using 1 4 tubing the last measurement of the above three descriptions should be 1 4 i at the sink stand 3 Secure the fittings a Using T s and reducing T s insert the compression ferrules b Carefully tighten the nuts 4 Attach and secure the tubing a Insert the tubing into the T with a compression ferrule b Tighten the compression nut Page 12 of 70 02 2012 Suprema Operation amp Service SUPREMA OPERATION amp SERVICE MANUAL Running Copper Tubing If the position of the coffee maker is near the water source by far the simplest route for the tubing is along the baseboard or straight down the wall In both cases the tubing should be secured to the wall with self adhesive or nail on tubing clips In other cases it may be practical to run tubing over the top of suspended ceilings This helps to run
37. Install the drain valve a Remove tank lid b Add new o rings to the drain valve c From the top of the tank push the drain valve through the bottom front tube d Install the clips The smaller clip goes on the top slot and the larger goes on the bottom slot of the drain valve i The center tube at the bottom i the tank isfor the i water inlet hose fitting and the i rear tube isnot 5 o Suprema Operation amp Service 02 2012 Page 57 of 70 SUPREMA OPERATION amp SERVICE MANUAL Removing the Ingredient Dispenser 1 2 Switch off the power to the machine Remove the bre wer Slide the water tank outward The water tank wrap supports the right side of the ingredient dispenser base Release the ingredient dispenser bracket support on the left wall of the cabinet a Remove the screw securing the bracket to the left wall of the cabinet b Rotate the support backwards until it is horizontal The ingredient dispenser will now drop Raise the ingredient dispenser lid on top of the coffee maker Remove the ingredient dispenser Installing the Ingredient Dispenser 1 2 Page 58 of 70 Position the drive pins of the motor so they are all vertical Position the drive couplings of the ingredient dispenser so that they are vertical Place the ingredient dispenser on the ingredient dispenser bracket a Make sure the ingredient lid is up and the ingredient dispenser couplings and motor
38. LABLE message appears i on the display when the product 22 of 70 It is possible to cancel any individual setting on the selection panel providing this setting can be priced For example if all three cup sizes are required for coffee but the customer requires only a large cup for hot chocolate it is possible to cancel only the small and medium cups for hot chocolate without canceling the large cup 1 To cancel individual selections press the UP button on the hidden menu scroll buttons and scroll to the SET PRICE menu a Press the START button to enter the set mode b At this point you can now select the price setting for the cup size and product you want to cancel by pressing the appropriate buttons on the selection panel The price setting displayed will correspond to the LED s that are illuminated c Decrease the price to zero by pressing the hidden DOWN button d Once the price is at zero press the hidden DOWN button once more The price will disappear and a DISABLED message will appear on the second row of the display This indicates that this particular product is now canceled e Repeat this procedure for another product or press the UP or DOWN scroll buttons to access another menu 02 2012 Suprema Operation amp Service SUPREMA OPERATION amp SERVICE MANUAL Setting the Default 1 To program the default settings press the button on the hidden menu
39. Operation amp Service If the INCORRECT EPROM LED islit i on the Data Link 1 it indicates that i the software i being downloaded is i not compatible with the rear i board in the i equipment Check the i software level printed on the i EPROM decal Also note that if i the EPROMisnot t ineerted nranerlv SUPREMA OPERATION amp SERVICE MANUAL Downloading Software Updates Using the Data Link continued 4 Select the function required on the Data Link a b c When first powered up both the DOWNLOAD PROGRAM and DOWNLOAD FACTORY SETTINGS LED s will be lit indicating that both these functions will be active For downloading the program without changing the software settings press the DOWNLOAD FACTORY SETTINGS button to switch off it s LED disabling this function At this point only the power LED and the DOWNLOAD PROGRAM LED should be lit on the Data Link Once activated the Data Link will only update the software leaving the product settings water settings pricing etc unchanged from what was previously programmed To download the software update and change all the values to factory settings both the DOWNLOAD PROGRAM and DOWNLOAD FACTORY SETTINGS LED s should be lit indicating that both of these functions are active 5 Press the START button on the Data Link to activate the downloading procedure 6 The program will now download automati
40. SET PRODUCT PRESS START Press the START button to enter the set mode At this point you can now select the product settings for any cup size product and product strength by pressing the appropriate buttons on the selection panel The time setting displayed will correspond to the LED s that are illuminated Using the hidden setting adjustment buttons increase or decrease the timing for the product To exit the SET PRODUCT mode and proceed to the next setting press the hidden UP or DOWN scroll buttons 02 2012 Suprema Operation amp Service SUPREMA OPERATION amp SERVICE MANUAL Setting Water gt Note The minimum 1 To adjust water settings press the UP button on the hidden menu scroll allowable setting 1 for 05 i seconds and the i maxmumis8 0 i seconds for coffee water and i 20 0 seconds for i gt Note2 When adjusting the water level for i the only the chocolate i valve timing is adjusted The coffee valve timing remains unchanged asit i iscalculated by a b c d buttons and scroll until the following message appears SET WATER PRESS START Press the START button to enter the set mode At this point you can now select the water settings for any cup size and product by pressing the appropriate buttons on the selection panel The time setting displayed will correspond to the cup size a
41. UPREMA OPERATION amp SERVICE MANUAL Applying the Fascia 1 Apply the fascia to the Suprema front door a Peelthe backing paper from the rear of the fascia Figure 3 b Algn the fascia inside the plastic trim around the selection panel making certain that c Once aligned press the fascia firmly in place Figure 4 i Do not apply any i pressure to the fascia until it is i placed in the i proper position This way if it is i not in the right place you i carefully peel it the fascia does not interfere with the buttons S Bee 2 Figure 3 Remove Backing Figure 4 Install Fascia Applying the Inner Door Decals 1 Apply the Care and Maintenance decal a b 4 Open the outer door Peel off the lower half of the backing paper Align the upper half of the decal with the right side of the inner door When satisfied with the alignment apply the lower portion of the decal to the door surface Lift the upper portion of the decal and remove the backing paper Apply pressure to the upper half of the decal from the center outwards 2 Apply the Diagram decal a b c Page 8 of 70 Peel the backing from the decal Align the decal below the inner door grounds deflector When satisfied with the alignment apply pressure to the decal 02 2012 8
42. VER TO GROUND STUD FUSE BOX WHITE SEW 16 GA 250 250 FEMALE 13 TO STUD 3 TO 15 AMP FUSE OF TANK RELAY 083 PIN RING TERMINAL TO POSITION 2 GROUND STUD OF CONNECTOR 3 POS FUSE BOX FUSE BOX WHITE 093 PIN 250 FEMALE FOTONI AUX CONN TO INLET VALVE DF CONNECTOR 3 POS 3 POS 250 MALE STUD TO WATER TANK HARNESS WRE 8 093 PIN 7 2 TO POSITION 3 250 FEMALE TAB TO INLET VALVE CONNECTOR 3 POS 250 MALE STUD TO WATER TANK HARNESS WRE 1 2 21003040 ARNAIS PRINCIPALENGENERAL HARNESS VISTA NT SUPREMA G410188 PHONE TYPE CABLE TO PHONE JACK m ON REAR BOARD 250 FEMALE TAB TO GROUND BOARD AR HARNESS DB9 CONNECTOR COVER R H S BOARD TO JUNCTION BOX DOOR 0 CONNECTOR 12 POS 250 FEMALE TAB on REAR BOARD TO GROUND STUD DOOR hot CONNECTOR 2 POS TO DOOR LIGHT CONNECTOR 0 3 Lr PHONE TYPE CABLE I TO FRONT BOARD L MOTOR 250 MALE STUD MOTOR INGRED DECAF gt 1250 MALE STUD WHIPPER INGRED REG 0
43. VERFLOW RING TERMINAL TO CUP TRAY ZI00305C ASSEMBLEPR MONDE DE TEMPERATURE TEMPERATURE PROBE ASSEMBLY VISTA NT SUPREMA ied HARNAI POMPE lt COLA HOC POMI ARNE VISTA NT SUPREMA 41018 TERMINAL FEMALE LATI ECEPTACLE TO HOME TERMINAL FEMALE H FEMALE H Suprema Operation amp Service 02 2012 Page 65 of 70 SUPREMA OPERATION amp SERVICE MANUAL ARNAIS BOITIER FUSIBLE FUSE BOX HARNESS VISTA NT SUPREMA G210190 250 MALE STUD 250 FEMALE TAB TO 15 AMP FUSE BLACK wor TO 1 MAIN SW 5 250 FEMALE TAB TO 5 AMP FUSE WHITE 16 GA 280 MALE STUD WHITE WRE ARES WRE tt TO 2 MAIN SW TO 29 MAIN SW NEUTRAL lt 250 MALE STUD 3 1 TO GENERAL HARNESS WIRE 12 3 NO CONNECTIONS LEAVE IN AS PLUG ONLY BLUE 16 GA GREEN WIRE TO GROUND STUD FUSE BOX WHITE SEW 16 GA 250 FEMALE 2 250 MALE STUD TO 5 AMP FUSE TO GENERAL HARNESS WIRE 10 1 250 FEMALE RING TERMINAL TO TOP GROUND STUD BOARD CO
44. WH 12 2 GENERAL 55 POLARIZED 7 DECAF MJ 4 CO O c5 J10 YELLOW CHOCO HARNESS CHOCO PUMP HOME SWITCH QD SOD N J13 RS 232 HARNESS POLARIZED 2 EO 48 BREWER HARNESS i BREWER Page 64 of 70 02 2012 Suprema Operation amp Servi ce SUPREMA OPERATION amp SERVICE MANUAL VISTA NT SUPREMA G310249 250 FEMALE TAB 250 FEMALE TO GROUND BOARD COVER TO GROUND STUD BREWER BRKT CONNECTOR 3 POS 3 250 FEMALE Tap BREWER TO BREWER HIGH POWER 2 ON REAR BOARD 1 2250 FEMALE TAB MOTOR 187 TERMINAL FEMALE TO BREWER HOME SWITCH CONNECTOR 7 POS PES 5 187 TERMINAL FEMALE 5 10 FILTER TAPE SWITCH 21003060 um ARNAIS DEBORDEMENT OVERFLOW HARNESS VISTA NT SUPREMA G310253 RING TERMINAL TO CUP TRAY RING TERMINAL TO TANK OVERFLOW CONNECTOR 7 POS TO OVERFLOW 4 5 3 ON REAR BOARD 2 RING TERMINAL TO TANK O
45. afe by accident When this message appears you will have to press the carafe button once more and the cycle will commence To cancel a carafe cycle that is already in progress press the START button and it will exit after the cup that is already in progress has been brewed Page 24 of 70 02 2012 Suprema Operation amp Service SUPREMA OPERATION amp SERVICE MANUAL Setting the Frequency of Messages NA on APP Models 1 To program the frequency of messages press the button on the hidden menu scroll buttons and scroll until the following message appears FREQ OF MESSAGE PRESS START a Press the START button to enter the set mode b Using the hidden setting adjustment buttons increase or decrease the timing for the frequency at which the messages are to appear c To exit the FREQUENCY mode and proceed to the next setting press the UP or DOWN scroll buttons Service Counter N A on APP Models This is a counter that when reset starts at 6000 and decrements by one every time a product is dispensed Once it reaches zero the following message appears PLEASE CALL FOR ROUTINE SERVICE This message acts as a reminder that regular maintenance is due on the equipment Please note that this feature can be canceled For more information please check the CANCELING MESSAGES section of this manual 1 To reset the service counter press the button on the hidden menu scroll buttons and scroll unt
46. as two lines of message space with 16 characters on the first line and 15 on the second Verify that your message fits in the available space Also note that the CUSTOM MESSAGE feature must be enabled in the MESS AGES ON OFF menu for it to function Setting Language The messages that appear on the LCD can be displayed in either English or French Please note that the coffee maker will be shipped from the factory with the messages set to English 1 To set the language press the UP button on the hidden menu scroll buttons and scroll until the following message appears a b i gt Note If ENGLISH 18 i selected the messages on the display will continuously toggle from i English to French remm t approximately i SET LANGUAGE PRESS lt START gt Press the START button to enter the set mode Using the hidden setting adjustment buttons select ENGLISH or FRENCH ENGLIS H FRENCH To save press either one of the two hidden menu scroll buttons 02 2012 Page 31 of 70 SUPREMA OPERATION amp SERVICE MANUAL Setting the Water Level Probes When scrolling through the SET UP mode you will notice a setting in the menu that reads SET WATER LEVEL PRESS START 1 Press START to access this menu a Using the hidden adjustment buttons change the setting from MECHANICAL SWITCH to ELECTRONIC PROBE b Exit the SET UP mode
47. ase or decrease the timing for the BOTTOM PAUSE d To exit the SET BOTTOM PAUSE mode and proceed to the next setting press the UP or DOWN scroll buttons Setting the Maximum Number of Cups per Carafe This feature allows you to set the maximum number of cups to be brewed in a carafe cycle minimum 3 to maximum 10 When the carafe feature is selected it will start at the maximum number of cups set in this menu and decrement by one cup every time the carafe button is pressed 1 set the maximum number of cups for a carafe press the UP button on the i gt Notet hidden menu scroll buttons and scroll until the following message appears i Bydefault the carafe i featureisdisabled If MAX CUP CARAFE i itisenabled the i PRESS START i maxmum number of i cupsthat canbe programmed for is 10 Press the START button to enter the set mode b Using the hidden setting adjustment buttons increase or decrease the maximum number of cups that need to be set for the carafe enabled itoverrides c completely disable the carafe feature change the setting to OFF thedouble cup gt 4 To exit the MAX CUPS CARAFE mode and proceed to the next setting press the double cup isset Sud 1 UP or DOWN scroll buttons When the carafe is selected a confirmation message will appear on the display This confirmation is there to avoid selecting the car
48. at the driver signs in recognition of the damage The carton left the factory free from damage If there is damage the claim is to be made with the carrier and not with VKI Technologies 1 Remove the coffee maker from its shipping carton Note a Lay the coffee maker on its side p EMO ID saming b Cut the tape on the bottom of the carton for any type of SRY ONE c Fold the flaps outwards and cut off the bottom flap all packagesfor related d Remove the polystyrene foam packing material and cut the plastic bag with scissors as indicated in figure 3 If equipped with i a Tip N Tell or ShockWatch e Turn coffee maker upright and lift off the carton i indicator check ini 1 the statusof the f Remove the remaining polystyrene packing and the plastic bag eer sae g Remove the decal package and set it aside for the moment i note any damage Carefully turn box onto it s side with Open bottom of box fold flaps back Cut plastic bag with scissors and bottom facing towards you and remove the bottom flap fold back the four flaps FIGURE 1 FIGURE 2 FIGURE 3 Lift off polystyrene packing then Turn box upright Lift the box off the unit remove the clear plastic bag FIGURE 4 FIGURE 5 FIGURE 6 Page 6 of 70 02 2012 Suprema Operation amp Service SUPREMA OPERATION amp SERVICE MANUAL Removing Shipping Materials 1 Lift a
49. cally The downloading procedure will take approximately three minutes WARNING Do not interrupt this procedure once it is in progress as data being transferred may become corrupted creating problems with the operation of the coffee machine 7 Remove the DB9 cable and Data Link phone jack harness 8 Reconnect the coin changer phone jack harness to the front board and close the inner and outer doors Suprema Operation amp Service 02 2012 Page 41 of 70 SUPREMA OPERATION amp SERVICE MANUAL Transferring Settings From One Suprema to Another Using the VKI Data Link downloader it is possible to for you to transfer all the settings from one Suprema coffee maker to one or several other Suprema coffee makers For example if a customer requests three Suprema coffee makers with the exact same settings only one needs to be set up Once the first unit is programmed the settings can be loaded into the Data Link and then downloaded from the Data Link to the other two units This will eliminate the need to repeatedly program multiple units with the same settings All the settings in the SET UP mode will be transferred with the exception of the counters To transfer settings from one Suprema coffee maker to another the procedure outlined below must be performed This needs to be done with the power to the coffee machine ON Step 1 Transferring Settings to the Data Link Device 1 Connect the Data Link phone jack harness to the
50. d to access At this point the LED s for your selection will be illuminated gt Note EXAMPLE If you need to know how many MEDIUM cups of DECAF STRONG strength have i button been brewed press the DECAF STRONG and MEDIUM CUP buttons The 4 LED s will illuminate and the display will show how many cups of this particular selection were brewed To check any other selection press the corresponding Dc c buttons on the selection panel As previously stated the counter reading on the display corresponds directly to the LED s illuminated on the selection panel This allows for many counter combinations again depending on what is pressed and which LED s are illuminated on the selection panel To switch an LED off again press the corresponding button a second time i button while in i this mode resets i allthecupand i product countersto 1 zero Itisnot possible to individually reset Coin Dispense The COIN DISPENSE menu will only appear and function if the coffee maker is in COIN mode If the coffee maker is in FREE mode this feature will be completely disabled and the message will not appear on the display 1 To dispense coins scroll in the SET UP until the display reads COIN DISPENSE 50 106 256 Tip i By keeping the i a To dispense press the button i button pressed e
51. e button is pressed will appear Press START to get to the next option and repeat as necessary We recommend that the ALL option be used to prevent any possible conflicts in the set up Step 3 optional Transferring Custom Message to a Suprema If multiple Suprema coffee makers require the same custom message to be displayed this too can be transferred from one unit to several others Simply program the custom message on the first unit and perform STEP 1 on the previous page Transferring Settings to the Data Link Device Once done follow the procedure outlined below This procedure will transfer ONLY the custom message Please note however that performing STEP 2 above will transfer all settings including custom messages 1 Connect the Data Link phone jack harness to the free connector on the front board 2 Press the SET UP button on the back of the front board a The following message will appear on the display COPY DATA LINK TO SET UP 3 Press the bottom scroll button to the right of the START button twice a The following message will appear on the display COPY CUSTOM MSG TO SET UP 4 Press the START button on the Suprema front selection panel a The custom message in the Data Link device will now be transferred to the Suprema SET UP Suprema Operation amp Service 02 2012 Page 43 of 70 SUPREMA OPERATION amp SERVICE MANUAL INDICATOR MESSAGES in alphabetical ord
52. e SET PRICE mode and proceed to the next setting press the UP or DOWN scroll buttons 02 2012 Page 21 of 70 SUPREMA OPERATION amp SERVICE MANUAL Enabling Switches Selections with illuminated LED swill be i active and those i without illuminated i LED s will be i disabled Check the settings i before exiting i and once 1 To enable the switches and functions that are required press the UP button on the hidden menu scroll buttons and scroll until the following message appears ENABLE SWITCH PRESS lt START gt a Press the START button to enter set mode b initial set up all the LED s will be illuminated at this point meaning that everything is switched ON To disable certain features press the button that corresponds to that feature and the LED will switch off That feature has now been disabled c Repeat this procedure for any other feature that you require to cancel d Press the start button to save any changes that were made e To exit the ENABLES WITCHES mode and proceed to the next setting press the hidden UP or DOWN scroll buttons When a selection is disabled and the customer presses the corresponding button for that selection the following message appears on the display SELECTION NOT AVAILABLE Canceling Individual Settings Only selections i that can be i priced may be canceled i Once canceled i SELECTION NOT AVAI
53. e Brewer 1 Press the red OPEN BREWER button a The brewer motor will cycle and stop in a position where it will accept the brewer with the chamber open 2 Place the brewer onto the brewer bracket a Make sure that the brew chamber is open b Gently grasp the brewer with one hand on the top and the other hand on the bottom c Align the top edge of the brewer with the locating flanges on the brewer bracket One flange is at the left side of the bracket and the other is at the back of the bracket d Push the brewer into place to engage the brewer drive pin with the slot in the motor coupling If it does not align move the brewer crank arm slightly until you feel the brewer engaging with the motor coupling 3 Engage the lock pin a Release the lock pin from under the front flange and engage it with the hole located on the front left side of the brewer The brewer should now be firmly in place Suprema Operation amp Service 02 2012 Page 49 of 70 SUPREMA OPERATION amp SERVICE MANUAL Removing the Brewer Motor 1 Remove the brewer 2 Remove the brewer bracket a Loosen but do not remove the two top screws from the left side of the brewer bracket b Remove the center screw from the left side of the brewer bracket this screw may not be used on certain types of brewer brackets c Lift the bracket clear of the mounting joggle and pull forward d Disconnect the brewer harness from the rear board
54. eaner will break down all the oils and stains that have accumulated on the brewer To cancel the five minute pause and proceed to the seven rinse cycles press the START button For proper brewer cleaning it is recommended that the full cycle be performed c After the 5 minutes have elapsed the brewer will cycle dumping the cleaner into the waste container in the process The brewer will then automatically cycle water seven consecutive times to rinse the cleaner from the brewer After the rinse cycle is completed the brewer will stop and the coffee maker will automatically exit the rinse mode To cancel the seven rinse cycles press the START button For proper brewer cleaning it is recommended that the full cycle be performed d After the rinse cycle is complete brew a few cups of coffee to re lubricate the brewer WARNING Make sure the waste container is under the brewer spout to catch the water coming from the brewer throughout the complete rinse cycle Suprema Operation amp Service 02 2012 Page 39 of 70 SUPREMA OPERATION amp SERVICE MANUAL DOWNLOADING SOFTWARE AND TRANFERRING SETTINGS Downloading Software Updates Using the VKI Data Link For downloading software updates into the Suprema unit it is necessary to purchase a VKI Data Link downloader This device allows you to download software updates as well as transfer settings quickly and easily from one coffee maker to another A DB9 cable and
55. er 3 Re connect the valve wires a Coffee valve wires are numbered 3 and 1 8 Hot water valve wires are numbered 2 and 1 7 Chocolate valve wires are numbered 4 and 41 6 The green ground wires also need to be reconnected 4 Attach the hoses brown hose goes onto the coffee valve the hose to the whipper goes onto the chocolate valve and the other hose goes to the hot water valve 5 Position the coffee hose brown into the bre wer funnel 6 Turnon the water supply to the machine and switch the power on 7 Check forleaks 8 Allow the water tank to fill and test all valves 9 Replace the valve cover Page 52 of 70 02 2012 Suprema Operation amp Service SUPREMA OPERATION amp SERVICE MANUAL Removing the Water Tank Assembly 1 Switch the coffee maker OFF 2 Drain the water tank a Place a heat resistant and leak proof container beneath the water tank b Remove the top clip on the drain plug and push the drain plug upwards The bottom clip will act as a stopper CAUTION Water coming out of the water tank may be extremely hot Use caution when removing the outlet valves 3 Remove the brewer 4 Disconnect the inlet hose a Remove the hose clamp securing the inlet hose to the inlet fitting 5 Remove the valve cover on the water tank 6 Remove the hose from the hot water valve 7 Remove the hose fitting from the whipper motor if installed 8 Disconnect the water tank harness
56. er MESSAGE POSSIBLE CAUSE CORRECTIVE ACTION BREWER HOME ERR PRESS The brewer is notin the home or 2 Press the start button to cycle the lt START gt starting position brewer gt The home switch may be defective or needs to be re adjusted or cleaned 2 electrical connection to the brewer home switch is faulty 2 The brewer brake may not be working properly Adjust the brake or replace the brewer motor CALL KEY OPERATOR The cashbox has accumulated 220 or 2 Emptythe cashbox and clear the more and needs to be emptied CASHBOX TOTAL counter CHECK CHOCOLATE The chocolate harness is not gt Connect the chocolate harness to the HARNESS SETTINGS connected to the rear board rear board gt chocolate products are enabled on a non chocolate equipped unit Disable hot chocolate and or cafe mocha CHECK CHOCO PUMP Chocolate pump cannot find the home 2 The chocolate harness is not position connected properly to the pump or M CHECKFORA JAMMED START button or HOT WATER button is gt Fascia maybe binding against the BUTTON stuck pressed down side of the START button or HOT WATER button Re align fascia or trim fascia around the button s 2 START button or HOT WATER button may have collapsed Replace front board CHECK WATER TEMP The temperature probe harness is 2 Connectthe temperature probe HARNESS connected
57. essage appears if the tank has not been completely filled after five minutes There are two fuses in the fuse box The 5 amp fuse protects electronics motors and valves The 15 amp fuse protects the heater circuit There is only one limit switch for the brewer motor This switch controls both the pause and the home position If the brewer does not read the home position it will run a dry cycle no water or product and stop once it reads the home position If the home position is not found within 24 seconds the brewer motor will stop and an error message will appear If the chocolate pump falls out of the home position it will automatically cycle until it reads the home position and then it will stop If the home position is not found within 8 seconds the pump will stop and an error message will appear on the display If any blue component harness is not connected to the rear board a message will appear advising you of the problem The system will be disabled until the harness is re connected with the main power off The water tank does not have a mechanical level float and switch It uses three water level probes two to activate the inlet valve and a safety probe in case the first two get covered in lime calcium which causes the level in the tank to increase too high After a chocolate pump cycle is complete the valve will open for 0 2 seconds to rinse the chocolate components As a safety feature if the 5 button
58. essary to i 2 2 M c Using the hidden setting adjustment buttons increase or decrease the number of product and pump cycles Maximum is 8 for hot chocolate and 3 for caf mocha i water levels for d To set press either one of the two hidden menu scroll buttons Setting the Double Cup Any one of the three cup sizes can be programmed to dispense a double cup two consecutive cups of coffee or cafe mocha using this feature For example if you would like to brew a 20 7 cup of coffee it is possible to set a 10 oz large cup to brew a double cup 1 To program cup to be a double cup press the UP button on the hidden menu PENES scroll buttons until the following message appears 2 size DOUBLE CUP is programmed to PRESS START i brewa double a Press the START button to enter the set mode i longer brewa penne b On the front selection panel press the cup size that needs to be programmed to 4 become double cup The LED that corresponds to that cup size will illuminate as feature is not an indication that it has been programmed as double cup i available for hot 1 i chocolate For To program back to single cup repeat the above procedure Pressing the cup size hot chocolate will switch the LED off which indicates the double cup feature is disabled for that increase the i i number of chocolate pump Please
59. free connector on the back of the front board 2 Press the SET UP button on the back of the front board a The following message will appear on the display COPY DATA LINK TO SET UP 3 Press the bottom scroll button to the right of the START button a following message will appear on the display COPY SET UP TO DATA LINK 4 Press the START button on the Suprema front selection panel Alihoughthe a settings in the Suprema SET UP will now be transferred to the identical settings Data Link device i will be transferred from j a pre i programmed unit toa non i programmed i unit some fine tuning may i required for i product and i water settings i Thisis due to slight differences i with the i tolerancec nf Page 42 of 70 02 2012 Suprema Operation amp Service SUPREMA OPERATION amp SERVICE MANUAL Step 2 Transferring Settings From the Data Link to the Suprema 1 Connect the Data Link phone jack harness to the free connector on the back of the front board 2 Press the SET UP button on the back of the front board a The following message will appear on the display COPY DATA LINK TO SET UP 3 Press the START button on the Suprema front selection panel a A list of options to be transferred will then appear on the display The first option is COPY ALL SET UP defaulted to YES will transfer ALL the settings If th
60. from the rear board 9 Disconnect the temperature probe harness from the rear board 10 Disconnect the wires identified in the table below WIRE CONNECTED Whipper Motor Whipper Motor 1111 1 on Tank Harness Wire 83 2 on Fuse Box Harness 13 1 ground wire For more information about wiring consult the wiring section of this manual 11 Carefully slide the water tank forward and out of the machine Suprema Operation amp Service 02 2012 Page 53 of 70 SUPREMA OPERATION amp SERVICE MANUAL Installing the Water Tank Assembly 1 Align the tank assembly on its mounting rail and slide it into the cabinet 2 Connect the water tank harness to the rear board 3 Connect the temperature probe harness to the rear board 4 Connect the wires identified in the table below WIRE Whipper Motor Whipper Motor 1111 1 on Tank Harness Wire 83 2 on Fuse Box Harness 13 1 ground wire For more information about wiring consult the wiring section of this manual 5 Connect the inlet valve hose to the bottom of the tank using a hose clamp 6 Connect the hot water hose to the hot water valve 7 Connect the chocolate hose fitting to the whipper assembly 8 Install the valve cover Removing the Water Tank Lid Assembly 1 Remove the water tank from the coffee maker a Refer to the Removing the Water Tank Assembly in this manual 2 Disconnect wires 9 and the wire from the thermal cut off
61. ge will appear 2 Clean and dry the tank overflow catch 2 Verify the water level probes They may be covered with lime or scale Clean the probes or delime the water tank components 2 Inlet valve may be leaking constantly allowing water to enter the tank Replace the inlet valve 2 Water in the tank may be boiling Turn temperature down to 185 195 F 2 Ifmessage cannot be cleared rear board may be wet Replace the board and let the wet one dry overnight 2 Clean and dry the front overflow catch gt stand may be full of liquid Empty and clean cup stand and catch 2 hot water valve may be leaking Repair or replace hot water valve 2 Ifthe message cannot be cleared the rear board may be wet Replace the board and let the wet one dry overnight Suprema Operation amp Service SUPREMA OPERATION amp SERVICE MANUAL REPLACING MAJOR COMPONENTS Removing the Brewer 1 Press the red OPEN BREWER button a The brewer motor will cycle and stop with the chamber in the open position 2 Release the brewer lock pin a Lower the lock pin by pulling it down all the way b Turn the pin to the left until it is directly below the flange and release 3 Remove the brewer from the bre wer bracket a Gently grasp the brewer with one hand on the top and the other hand on the bottom b Pullthe brewer towards you until it is free from the bracket Brewer lock pin Installing th
62. gredient dispenser bracket 5 Install the ingredient dispenser a Refer to the Installing Ingredient Dispenser instructions in this manual 6 Install the brewer bracket 7 Install the brewer Removing the Front Circuit Board 1 Open the inner door 2 Disconnect any harnesses connected to the front board 3 Remove the front board assembly a Remove the two screws securing it in position located at the top corners of the board assembly on the inside of the front door 4 From the outside of the door lift and remove the front board Installing the Front Circuit Board 1 Place the front board assembly bottom first onto the outside of the front door 2 Secure the front board assembly in place a Install the two screws to secure it into position located at the top corners of the board assembly on the inside of the front door 3 Connect the phone type cables and free vend key switch harness if used to the front board Suprema Operation amp Service 02 2012 Page 59 of 70 SUPREMA OPERATION amp SERVICE MANUAL 4 Close and lock the inner door Page 60 of 70 02 2012 Suprema Operation amp Service SUPREMA OPERATION amp SERVICE MANUAL Removing the Rear Circuit Board 1 Switch the coffee maker OFF Open the outer door 2 3 Remove the waste container 4 Remove the brewer 5 Remove the brewer bracket Loosen but do not remove the two screws on the left side of the brewe
63. hermostat but the machine is equipped with an electronic temperature probe The software version in the Data Link downloader in not compatible with this equipment and will be downloaded This message is a reminder that regular maintenance may be due and will not stop the operation of the coffee maker The brewer harness is not connected to the rear board Overflow harness is not connected to the rear board The water tank harness is not connected to the rear board Indicates a problem with the main water supply not getting to the water tank The oPEN BREWER button has been pressed The main level probes are covered with lime calcium Product selected may be disabled 02 2012 OPERATION 8 SERVICE MANUAL CORRECTIVE ACTION 2 Goto the SET TEMPERATURE menu and setthe electronic temperature probe 2 Replace the software version EPROM with one that is compatible with the Suprema model The words SUPREMA will be printed on the EPROM decal gt The coffee maker is due for routine maintenance 2 Toresetthe message enter the sET UP and resetthe service counter gt Connect the brewer harness to the rear board gt Connect the overflow harness to the rear board gt Connect the water tank harness to the rear board 2 Atthis point the water tank is not full and this message has to be reset To resetit switch the power off and on 2 Ifthe problem persists check all
64. ic and pull it inwards to free it from the bezel Remove the clear plastic cover and the graphics sheet from the bezel 3 Once the plastic cover is loose remove it from the door Remove the graphics sheet from behind the plastic cover 5 Using the decal sheet provided peel off the product cup size and price decals required and stick them onto the graphics sheet Example of the pricing decal layout on the graphics sheet eye 1 50 25 30 50 0 75 ES 0 25 40 50 5015 30 25 130 501150 75 snas so so 5025 0 25 0 50 80 75 FREE FREE FREE rox fos fon as fsa 6 Once done place graphics sheet inside the plastic cover 7 Place plastic cover and graphics into the track on one side of the bezel Suprema Operation amp Service 02 2012 Page 69 of 70 SUPREMA OPERATION amp SERVICE MANUAL 8 Pull the other side ofthe plastic cover with the graphics inwards and lock it into the track on the other side of the bezel Page 70 of 70 02 2012 Suprema Operation amp Service
65. il the following message appears SERVICE COUNTER PRESS START a Press the START button to enter the set mode b Press the START button once more to reset the counter The counter will now display 6000 To exit the SERVICE COUNTER mode and proceed to the next setting press the UP or DOWN scroll buttons Suprema Operation amp Service 02 2012 Page 25 of 70 SUPREMA OPERATION amp SERVICE MANUAL Setting the Bottom Pause Delay This feature allows a delay in the position of the bottom pause to obtain maximum vacuum and capacity in the brewer For example if this setting is at 0 5 seconds the bottom pause will occur 0 5 seconds after the switch reads the pause position on the cam The piston will stop lower in the cylinder creating more vacuum and increasing the quantity of liquid that can be pulled into the cylinder 1 To set the DELAY PAUSE press the button on the hidden menu scroll buttons and scroll until the following message appears DELAY PAUSE PRESS START a Press the START button to enter the set mode b Using the hidden setting adjustment buttons increase or decrease the timing for the bottom pause delay c To exit the SET DELAY PAUSE mode and proceed to the next setting press the UP or DOWN scroll buttons Canceling Messages Messages ON OFF or ACTIVE The following is a list of all the cancelable messages in this version of software Most of these messages
66. lt START gt a Press the START button to enter the set mode b Using the hidden setting adjustment buttons select one of the following settings ON NORMAL the coin return feature on the Coinco is Note i Thisfeature prevents completely disabled regardless of what coins are inserted i people from i 2 i using the e ON SMART the coin return feature is disabled only when a 1 Suprema asa or 2 coin is inserted change maker usually done e OFF the force vend feature is disabled and the unit will function inserting a 1 i 2coin and normally pressing the coin toget C To save press either one of the two hidden menu scroll buttons once the desired function is displayed on the LCD Page 34 of 70 02 2012 Suprema Operation amp Service SUPREMA OPERATION amp SERVICE MANUAL OPERATION INFORMATION Resetting Hopper and Chocolate Refill Messages 1 To reset the REFILL or REFILL messages a Press the red OPEN BREWER button on the inside door panel The brewer will cycle and stop with the brew chamber in the raised position b At this point fill the coffee hoppers and the chocolate syrup container Press the COFFEE button on the front selection panel of the coffee maker to reset the coffee message counter d Press the DECAF button on the front selection panel of the coffee maker to rese
67. ma Operation amp Service SUPREMA OPERATION amp SERVICE MANUAL 9 Plug in the service cord 10 Switch the coffee maker ON Suprema Operation amp Service 02 2012 Page 63 of 70 SUPREMA OPERATION amp SERVICE MANUAL ELECTRICAL WIRING DIAGRAMS gt UPR FMA 20v WIRING DIAGRAM DATE 05 15 01 FILE 2008 OE HOT BLACK 120 GROUN GREEN ELE VAC RETURN WHITE HEATER MENT D THERMO CUT OFF CA FREE VEND DOOR KEYSWITCH c o is 45 12000 PHONE JAC ELECTRONIC THERMOSTAT POLORIZED 5 WATER LEVEL PROBE FILTER PAPER SW 9 BREWER HOME SW CUP TRAY TANK TRAY FN J TANK HIGH POWER HARNESS POLARIZED 5 E WATER LEVEL ALARM PROBE 6 GREEN WATER LEVEL SAFETY WATER TANK Qu 4 HARNESS E e o 3 POLARIZED 3 amp 7 e WATER LEVEL T 2 1 POLARIZED 42 amp 5 J11 BLUE BREWER HARNESS POLARIZED 1 amp 6 J9 RED OVERFLOW HARNESS POLARIZED 45 amp 7 BOARD CABLES m ZA see page
68. maker into the wall outlet 2 Switch the coffee maker ON a The main power switch is found on the back of the coffee maker b When the power is switched ON you should hear the coffee maker filling with water c Check the plumbing for leaks and correct them if necessary d Check the display for any messages and take the indicated action 3 Fill the ingredient dispenser with coffee a Open the front door of the coffee maker b Lift the lid on top of the coffee maker c One section of the ingredient dispenser is larger than the other The large section is for the coffee that is expected to have higher consumption The smaller is for decaffeinated or lower consumption blends Suprema Operation amp Service 02 2012 Page 9 of 70 SUPREMA OPERATION amp SERVICE MANUAL d the ingredient dispensers by pouring coffee through the opening in the lid Page 10 of 70 02 2012 Suprema Operation amp Service SUPREMA OPERATION amp SERVICE MANUAL INST ALLATION AT AN ACCOUNT This section will assist you with the initial installation taking into account several possible circumstances While not all can be described here this information can be used in nearly all types of plumbing you will encounter at a new account Placement of the Equipment The location of the coffee maker placement at an account is a decision that is made with the contact person at that account This decision is usually made in adva
69. nce by your company s representative It is important to remember that the coffee maker gets placed in an easily accessible and highly visible area for the majority of its customers and that it is easily accessible for any service that may be required It is also important to consider height The person who will be filing the ingredient dispensers must be able to easily reach the top of the coffee maker There must be adequate room to lift the lid on top of the coffee maker and to open the front door The tables below outline the clearances needed for the area in which the coffee maker is installed Installation Dimensions Suprema Height 41 inches 104 5 Depth 1 28inches 71 5 cm Width 22 5 inches 57 cm Height with Hopper 45 inches 114 5 cm Extension Width with cup holder 26 5 inches 67 5 cm Width with A P P unit 32 5 inches 82 5 cm or bill acceptor unit or condiment stand Water Filter We recommend the use of a high quality water filter such as Everpure Filters Filters will eliminate most odors present in water and will reduce the amount of particles entering the water tank The following are basic instructions for installing a cartridge type filter using a head bracket Everpure type filter 1 Assemble the retaining bracket to the filter head 2 Insert the cartridge into the filter head and turn the cartridge clockwise 3 Apply Teflon tape to the threaded p
70. nd place the coffee maker onto your workbench WARNING Never lift the machine by placing your hand underneath the front door It is not designed to support the weight of the machine and serious personal injury and or damage to the unit may occur 2 Open the outer and inner doors a There are two sets of keys attached to an envelope on the service cord The keys numbered 8625 are for the outer door The keys numbered 8645 are for the inner door 3 Remove all the shipping tape a Shipping tape is found in the following areas Valve cover Service cord Brewer spout Cup Trays WARNING Do not connect the service cord to the wall outlet at this point as more adjustments are still required to the machine Connections and Adjustments When the water tank is drained after testing at the factory it is possible for the element may remain hot for a short while afterwards and trigger the thermal cut off switch 1 Reset the thermal cut off switch a Remove the valve cover figure 1 on the front of the hot water tank b Remove the plastic wing nut securing the water tank access panel to the top of the machine c Remove the water tank access panel d Press the reset button on the thermal cut off switch figure 2 Figure 1 Remove valve cover Figure 2 Reset the thermal cut off switch 2 Re install the water tank access panel and the valve cover Suprema Operation amp Service 02 2012 Page 7 of 70 S
71. nd product LED s that are illuminated Using the hidden setting adjustment buttons increase or decrease the timing for the water To exit the SET WATER mode and proceed to the next setting press the UP or DOWN scroll buttons WARNING Do not press the START button to exit this mode asit will do a test cycle and dispense water This does not apply to as there is no test cycle for this product Setting Prices i allowable price setting is 12 75 i Thisisthemaxmum i setting per cup aswell asfor a complete carafe To operate this equipment in COIN mode an optional Coinco 9300 series coin changer must be installed This changer can be purchased from your local Coinco retailer Installation instructions for the coin changer and pricing decals can be found on page 57 of this manual 1 To adjust price settings press the button on the hidden menu scroll buttons and scroll until the following message appears a b c d Suprema Operation amp Service SET PRICE PRESS START Press the START button to enter the set mode At this point you can now select the price setting for any cup size and product by pressing the appropriate buttons on the selection panel The price setting displayed will correspond to the LED s that are illuminated Using the hidden setting adjustment buttons increase or decrease the price To exit th
72. nually pour the coffee grounds into the brew chamber and press the START button This procedure can be repeated if you need to test brew another blend If the product is 1 Toswitch the product OFF press the button on the hidden menu scroll buttons and scroll until the following message appears switched OFF it i remains off until i you enter the i SET UP mode to i switch it ON again Please i make sure it is i switched ON i before you leave a b PRODUCT ON OFF PRESS lt START gt Press the START button to enter set mode Switch the product OFF or ON by using the hidden setting adjustment buttons Press the UP button to toggle it OFF or ON To exit the PRODUCT on off mode and proceed to the next setting press the hidden UP or DOWN scroll buttons Setting Products The minimum 1 To adjust product settings press the button on the hidden menu scroll allowable setting i for all products 1 is 0 5 seconds and the maximum is 8 0 ip i While in the SET i PRODUCT or SET i WATER menus i you can test the i product and water quantities by pressing the i START button i The product i water tested will i correspond to the i LED s illuminated i the front selection panel i Make certain you 5 4 buttons and scroll until the following message appears
73. o appear on the display When this function is enabled and the text has been programmed the message on the display will then toggle back and forth from the standby message to your customized message Upper and lower case letters numbers and an assortment of symbols are provided as text for setting your custom message 1 seta custom message to appear on the display press the UP button on the hidden menu scroll buttons until the following message appears Tip Two shortcut keys a i can be used on the i selection panel to b speed i i programming the i custom message i the COFFEE i i button is pressed the underlined i character will be i erased If any one of the cup size 4 i buttons is pressed i the upper case i CUSTOM MESSAGES PRESS START Press the START button to enter the set mode On the display you will notice a line underneath the first character To change this character use the hidden setting adjustment buttons to scroll to the next or previous characters Keep scrolling until the character you require is displayed in this location To proceed to the next character space press the START button and the line will move underneath the next character Repeat these procedures until your custom message is complete To save press either one of the two hidden menu scroll buttons Please note that when entering a custom message the display h
74. ortion of two 3 8 x 1 4 fittings and screw each into the filter head 4 Mount the water filter at an easily accessible place for servicing such as a Under the sink against the back or side wall b On the back of a utility cabinet c On the back of the coffee maker d Any location generally within 20 feet of the machine Suprema Operation amp Service 02 2012 Page 11 of 70 SUPREMA OPERATION amp SERVICE MANUAL Connecting to a Water Supply WARNING Be certain of the type of water supply line you tap into DO NOT connect the coffee maker to a fire sprinkler water supply asthisisa very high pressure line Connect to a drinking water supply only Plumbing Self Piercing Saddle Valve The self piercing saddle valve is used for tapping into larger or odd sized pipes which you may encounter usually in older buildings 1 Position the valve over the pipe it is to tap into a With the valve gasket in place around the needle tighten the screws or bolts that clamp the valve to the pipe from both sides Be extra careful not to crush the pipe 2 Tap into the pipe a Turn the valve knob clockwise until it pierces a hole in the pipe The water will not start flowing at this point 3 Attach your tubing to the outlet of the saddle valve a Use the insert and the ferrule provided with the valve b Tighten the nut CAUTION There are potential problems when using a self piercing saddle valve It is important
75. r bracket gt Note i The settingsand b Remove the center screw on the left side in the middle from the brewer bracket countersare stored In fheroar c Lift the brewer bracket until it clears the mounting joggle and carefully pull it i circuit board If forward the board is replaced the d Unplug the brewer wiring harness from the rear board information will e Setthe bracket aside 6 Slide the water tank forward approximately 3 inches 8 cm Disconnect all the wiring harnesses from the rear board 8 Remove the screw that secures the rear board to the back wall of the coffee maker located on the right side of the rear board cover 9 Remove the rear board a Grasp the board and lift it up to free it from the joggle Installing the Rear Circuit Board 1 Place the rear board onto the joggle on the rear wall of the machine a Place the board on the back wall and slide it downwards until it aligns with the joggle b Hold it in place and secure it to the cabinet with a screw 2 Connect all the cables and harnesses a All the connectors are polarized as a protection and to help simplify connections This means that the harnesses can only be connected in their proper location as they will not fit onto any other location Slide the water tank back into place 4 Install the brewer bracket a Connect brewer harness to the rear board b Install the brewer bracket onto the
76. t the decaf message counter e Press the HOT CHOCOLATE button on the front selection panel of the coffee maker to reset the chocolate message counter f Press the red OPEN BREWER button to cycle the brewer back to the home position If the counters have been properly reset when the hoppers and chocolate container were filled it will be possible to get a fairly accurate reading on their level status To check their levels simply press the COFFEE 50 50 and DECAF buttons simultaneously The display will now read LH FULL SH FULL Choco FULL 196 F LH arge hopper SHz small hopper choco chocolate container The status readings that will appear on the display depending on product usage and if the counters had been properly reset at last filling are as follows i The VEND TOTAL counter is displayed immediately after i the product status Suprema Operation amp Service 02 2012 Page 35 of 70 SUPREMA OPERATION amp SERVICE MANUAL Priming the Chocolate Pump When a hot chocolate equipped Suprema coffee maker is being initially set up or when the chocolate container in the unit gets replaced air pockets will get trapped inside the pump These air pockets should be flushed out before the unit is put in service otherwise the amount of syrup being dispensed will be inconsistent on the first few of cups It will be necessary to prime the chocolate through the pump by following these steps
77. te the unit will automatically exit to the standby mode and the internal light will remain temporarily It is now necessary to press the START button for the brewer to cycle to re establish its home position Suprema Operation amp Service 02 2012 Page 17 of 70 SUPREMA OPERATION amp SERVICE MANUAL Set Up Mode amp Access Code After scrolling past all of the counters an access code is required to get into the SET UP section of the software This section allows changes to be made to the computer programming The procedures are outlined below 1 Enter the factory pre set access code E a Factory pre set access code press the following in the sequence outlined below bus COFFEE 2 counters and directly tothe 3 DECAF access code menu i press the hidden i i DOWN menu scroll buiton after b The message on the display will now read nreecina the i PRODUCT ON OFF PRESS lt START gt 2 The SET UP mode has now been accessed and changes can be made a The following is the sequence of the settings that appear when you scroll through the SET UP mode Please note that there are some differences between the Regular software version and the APP software version Suprema Model REG APP PRODUCT ON OFF SET PRODUCT e SETWATER SETPRICE 59069 ENABLE SWITCHES e
78. ter the set mode At this point select the cup size by pressing the appropriate buttons on the selection panel The TOP PAUSE setting displayed will correspond to the cup size that is illuminated Using the hidden setting adjustment buttons increase or decrease the timing for the TOP PAUSE To exit the SET TOP PAUSE mode and proceed to the next setting press the UP or DOWN scroll buttons 02 2012 Page 23 of 70 SUPREMA OPERATION amp SERVICE MANUAL Setting the Bottom Pause The bottom pause stops the piston before the pour spout area creating a vacuum and allowing time for the liquid coffee to be pulled through the coffee grounds and the filter If this setting is too low it may create brewer flooding problems as there is not enough time to draw all the liquid from the brew chamber into the brewer cylinder 1 To adjust the BOTTOM PAUSE press the UP button on the hidden menu scroll buttons and scroll until the following message appears SET BOTTOM PAUSE PRESS START a Press the START button to enter the set mode b At this point you can now select the cup size and product by pressing the appropriate i Tip I nis leto buttons on the selection panel The BOTTOM PAUSE setting displayed will correspond i separate to the LED s that are illuminated i BOTTOM PAUSE 2 both Using the hidden setting adjustment buttons incre
79. the water longer distances up to 200 feet with no tube showing Running tubing inside walls should be completely avoided It is difficult and time consuming and does not appreciably improve the appearance of the installation Please note however that neatness and the appearance of the installation should be a top priority When it is necessary to make a hole in the wallboard make it with a Phillips screwdriver rather than an electric drill This will prevent hitting electrical wiring telephone wiring or a water supply If you must use a drill be certain of what is on the other side of the wall then proceed 1 Connect the tubing to the inlet of the water filter a Most filters have an arrow to indicate the direction of the water flow 2 Connect a section of tubing to the water filter outlet and run it to the inlet of the machine a Insert the tubing into the outlet side of the water filter and secure b Coilan extra 18 inches 45 centimeters of tubing behind the coffee maker to allow for repositioning of the coffee maker c Do not connect to the machine at this point 3 Turn off the valve on the water filter head a Some water filters may not be equipped with an inline valve If this is the case it is recommended that one be installed prior to continuing 4 Open the valve at the main water source 5 Bleed the water lines a Turn the valve at the water filter and catch the first gallon 4 liters of water This will
80. to the rear board harness to the rear board COIN CHANGER NOT The system is setto mode buta 2 Install a coin changer INSTALLED coin changer is not installed 2 Switch to FREE mode DEFECTIVE COIN CHANGER Asensor in the coin changer is gt Replace the coin changer SENSOR defective EMPTY GROUNDS The waste container is full and needs gt Emptythe grounds container and reset CONTAINER to be emptied the message by pressing the red OPEN BREWER button the button must then be pressed a second time to complete the cycle EMPTY REFILL Chocolate container needs to be filled 2 Ifthe chocolate container is already CHOCOLATE BOTTLE the caretaker may have forgotten to reset the message EMPTY REALL Coffee hoppers need to be filled Ifthe coffee hoppers are already full Page 44 of 70 02 2012 Suprema Operation amp Service SUPREMA OPERATION 8 SERVICE MANUAL the caretaker may have forgotten to reset the message s Suprema Operation amp Service 02 2012 Page 45 of 70 SUPREMA MESSAGE ENTER SET UP SET TEMPERATURE INCOMPATIBLE SOFTWARE LEVEL PLEASE CALL FOR ROUTINE SERVICE PLEASE CHECK BREWER HARNESS PLEASE CHECK OVERFLOW HARNESS PLEASE CHECK HARNESS PLEASE CHECK WATER SOURCE PRESS PRODUCT TANK TO RESET MESSAGE PROBES FOR SERVICE SELECTION AVAILABLE Page 46 of 70 CALL NOT POSSIBLE CAUSE The rear board is setfor a mechanical t

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