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Service Manual Advantage Access Systems

1. Symptom Probable Cause Recommended Repair A C 3000 0 command Improper address jumper Check jumper configuration against options indicates an AAM4 A configuration on AAM4 A Correct if necessary communications failure Communication link polarity is reversed See the installation diagram and ensure proper polarity between AAM and AAM4 A host Defective AAM4 A Replace AAM4 A board C 3000 9 command indicates LED 1 lit AAM 1 options are bad Redownload options to this AAM4 A Advantage Access computer never proceeds past SENDING MESSAGE 1 during a download No power to AAMA A Check and correct the power to the AAMA A Incorrect Host panel options Check the AAM4 A s EQUIPMENT options for the number of installed AAM4 A modules AAMA A addressed incorrectly Improperly wired communication bus Check AAM4 A address jumper s See the loptions sheet and installation diagram Wiring to host panel is open shorted or cross wired Check wiring polarity and connection Incorrect firmware level Check and correct if necessary Improper wiring On power up reader LEDs should flash until AAMA A communicates with AAM4C A host If not check power and communication wiring Bad AAM4 A board Replace AAM4 A and test No bi directional message at Comm Board T amp R when an alarm trips in OPER mode Incorrect wiring and or loptions Correct w
2. 7 keys then pressing and holding any of the 1 7 keys displays the status of the controlled doors e g key 1 AAM 1 key 2 AAM 2 etc While holding the number key corresponding to an AAM C 3000 LEDs 1 4 show the status of doors 1 4 The C 3000 LEDs will display one of the following door switch loop conditions On Steady Violated Fast Flash Alarm Memory Slow Flash Trouble Condition OFF Normal 9 Command Pressing the C 3000 key then pressing and holding 9 displays the integrity of each AAM s options C 3000 LED 1 lighted shows AAM 1 has bad options LED 2 lighted AAM 2 bad options etc 0 Command Pressing the C 3000 key then pressing and holding 0 displays any AAM that cannot communicate C 3000 LED 1 lighted shows AAM 1 cannot communicate LED 2 lighted AAM 2 cannot communicate etc NOTE The C 3000 SYSTEM READY light turns off preventing system arming if any AAM experiences a communication problem Advantage Access Management Functions B 3 Management Functions Management Functions WITH LCD KEYPADS During normal access system operation the LCD keypad display looks similar to the display shown in Figure B 1 If an access module in the system goes down or has an options failure the keypad display changes to show a status message see Figure B 2 Pressing the keypad key displays the first status messag
3. Figure 1 2 shows the maximum access panel configuration 1 4 Introduction to Access Systems ADVANTAGE ACCESS PANEL MAXIMUM CONFIGURATION maximum of 10 panels per building Door Door Door Door Door Door AAM4 A AAM4 A Door 4 doors Door Door 4 doors Door Door Door Door ADVANTAGE Door gt ACCESS 7 oor oor LUI AAMA A PANEL aama a iL Door 4 doors AAMAG A 4 doors Door Door Door Door Door Door Door LI 4 A AAM4 A E Door 4 A ii Door Door 4 doors 4 doors Door 4 doors Door Door Door Door NOTE Doors configured for anti passback actually use two access module doors One door card reader controls entries and the other controls exits Figure 1 2 Advantage Access Panel Maximum Configuration Each Advantage Access Module consists of the following minimum equipment an Advantage Access Module AAM4 A board a steel enclosure a plug mounted power transformer associated equipment keypads card readers door switches etc Each access module controls and logs access through four facility doo
4. Door switch loop alarms cause the host panel to dial the Advantage Access computer eight times as previously discussed The host panel repeats the dialing sequence once an hour until it contacts the access computer After making contact the panel reports any alarms that are still violated the ABORTED MESSAGE alarm any new alarms and displays the violation causing the abort 2 10 Theory of Operation OQ J EGR 2 ol Lk 12 N Xx a Ll Y cLZ06 V YINVV YOLOANNOO LSAL OM HOLOANNOO dud SNOLLVOINDINWNOO 2 11 Theory of Operation Theory of Operation AAM4 A MODULE PINOUTS Table 2 1 AAM4 A Pinouts Jack Pin Name VO Function Signal s Present J1 1 ALS O Alarm Output 2 GND I Alarm Ground Supervised Alarm Inputs with 1KEOL installed 3 AL6 0 Alarm Output 0 1 5 VDC Alarm or Trouble Condition 1 5 2 5 VDC at AL pin Normal Condition 4 ALT 50 Alarm Output 3 5 5 VDC Alarm or Trouble Condition 5 GND I Alarm Ground 6 AL8 O Alarm Output Alarm on Short Alarm Inputs No 1KEOL a ALY O Alarm Output 3 5 5 VDC Alarm condition 8 GND I Alarm Ground 2 ALIO O Alarm Output All Alarm Input GND line tied directly to 10 ALII O Alarm Output system and Farth ground 11 GND I Alarm
5. If optioned as 0 site code is ignored Reader LED turns from Red to Green momentarily but door does not unlock Door Unlock time set to 0 Check options If necessary option and download correct Door Unlock time Optioned for Card Keypad lentries Door is optioned for Card Keypad entries Change this option to NO for reader only access Reader LED is Green when door locked Red when door is unlocked Door relay wired incorrectly Correct the door relay wiring on the AAM4 A module Reader LED is always Yellow Door optioned as inactive Check options Reader may be for Arm Disarm lonly Reader LED turns Yellow on la card swipe User s Access Level is invalid Check the AAM4 A Access Level options Validate user for this shift User restricted from this door Check user s access authority in the access computer s employee database Incorrect Arm Disarm level Check user s Arm Disarm level in the access computer s employee database Card reader LED off Incorrect field wiring Check connections and meter cable Correct if necessary Incorrect reader options Check options and correct if necessary Inconsistent card reads Wire run exceeds max distance Check wiring distance Correct as necessary Not using shielded cable Use shielded cable Prox reader not powered from 12VDC source Check and correct reader s power sou
6. 1 7 Site Code 1 7 Special Applications 1 1 Special Inputs 2 4 STAT Buff Full Alarm 2 2 STAT Low Batt Alarm 2 5 Status Alarms 1 3 Status Annunciation 1 6 Swipe A 4 System Level Problems 3 5 T Tamper Loop 2 3 Technical Assistance 1 1 Temporary Employees 1 8 Test Equipment 3 2 Time Periods 1 7 A 4 Time Setting B 1 Time Shifts 1 6 A 4 Transformer 2 5 Trouble Reporting Loops 2 3 Troubleshooting 3 4 U UP PANEL Alarm 2 6 V Voltmeter 3 1 Ww Wiegand 1 6 Z Zones Arming 1 6 Index 2 Index
7. CARD PLUS ACCESS CODE ENTRY 1 14 CARD ACCESS WITH FREE EXIT esse ses sees ee see se ese ee ese ese ese see ee ee 1 16 CARD CONTROLLED ENTRY AND EXIT ees sesse se ese esse see ee ees ee 1 18 ACCESS REOUIRING CARD PLUS FULL ACCESS CODE esse ses see see ee see ee ee ee ee ee ee Re Ge 1 20 CARD ACCESS STARTS ENTRY DELAY FOR KEYPAD DISARM 1 22 Section 2 Theory of Operation INTRODUCTION AR EE AE EE EE EE 2 1 GENERAL OPERATION sees ee Es ER SEE ES EES pises Se eg Gee Dek Ge ES ae riera sE VRESE Ge es 2 1 ENTRY dy dele YE EE EE ER EE 2 1 DISARMING THE PANEL WITH A CARD sesse ses sesse see se ese ese esse 2 1 AU PROCESSING i esgseds NE OE OR IR EE EK 2 2 ARMING THE PANEL WITH A CARD sesse ses see see see ee ese ese ese ese ese 2 2 ACCESS SYSTEM ACTIVITY LOG esse sees see sesse sees Be see Bes Ee ese gee Es bee 2 2 ALARMINBPUTS iS He Ee es ee ee gee ed opse ee ene eet eer DE Re De Ee Pe Wide casted 2 3 TROUBLE REPORTING SUPERVISED ALARM INPUTS ooe 2 3 NON TROUBLE REPORTING ALARM INPUTS oseere 2 3 TAMPER ALARMINPUT esse rs sees EE ee ee seed eene Rees ek SE bee Ee ee bekke eke ee 2 3 DISABLED ALARM INPUTS o oo esse ese es see se ee ee see see ee se ee ee ee ee ee ee 2 4 INACTIVE ALARM LOOPS ese oie doe sees ses e E Geek se eboek seen eee riera Re bee Gees ee 2 4 AUXILIARY OUTPUTS sesse see seek Ge ese Se EEEE ER EER Ee Bee AE sus on Bere eel eke Hoe ges 2 4 ALARM LOOPS OPTIONED AS SPECIAL INPUTS ossos 2 4
8. If the malfunc tion is intermittent attempt to duplicate it Question the Operator or user for specifics on the where when and how the malfunction occurred Obtain all information on how the system was operating before the problem occurred did anything abnormal occur before the malfunction Compile the information and define the problem Be as precise as possible For example instead of the access system doesn t work the problem may be more accurately defined as The system will not unlock the door after reading a card 3 4 Advantage Access System Service ISOLATION After gathering information isolate the problem to a functional area see Theory of Operation for functional descriptions or refer to the troubleshooting charts This is not to say that you have to define a specific component but the functional area such as the keypad interface or alarm loops Consider other parts of the system that can affect this area For example the keypad must transmit a command to the AAM4 A before it can carry out the request After isolating the problem to a functional area look for the obvious Make an in depth visual inspection look for incorrect jumpers loose or disconnected cables and connections Often what seems a serious problem is something very simple If a visual inspection does not identify the problem use the appropriate test equipment to isolate the problem to a replacement part SOLUTION A misconcepti
9. Special inputs cannot report alarms GLOBAL FREE EXIT INPUT The Access Module jack J1 pin labeled FR is the optional normally open dry contact Global Free Exit input connection from an external fire control panel Connect the fire control panel output to FR and an available GND on Jl 2 4 Theory of Operation Any time the Access Module detects a short on this input it automatically unlocks any controlled doors that are optioned for Door Unlock With FIRE Alarm The Access Module also alerts the system operator by sending the Advantage Access computer a FIRE alarm The Access Module holds these doors unlocked until the short condition restores to normal condition THE AAM4 A POWER SUPPLY The AAM plug mount transformer converts 120VAC to 16 5VAC for use by the AAM4 A The AAM further converts and regulates the 16 5VAC to 13 5VDC The 13 5VDC prevents AC alarms and supplies the battery charging current Regulation circuitry also converts the 13 5VDC into 12VDC and 5VDC to provide AAM4 A operating power Combined with the AAM4 A s 12VDC battery this provides AAM4 A with two power sources The AAM4 A board s power circuitry produces 1 9 Amps 1 900mA of which the AAM4 A board itself requires 0 3 Amp 260 mA Therefore the combined SVDC and 12VDC output cannot exceed 0 6 Amps 640mA The total current draw from the attached door locks cannot exceed 1 0 Amps 1 000mA A 1 4A Positive Temperature Coefficient
10. Systems AAM4C A and AAM4 A ABORT To cut short or break off an action or operation In Advantage Access systems abort is the term used to signify the units inability to contact the Advantage Access computer after 8 dialing attempts ACTIVE In use in full operation ANNUNCIATOR A unit that announces an alarm with audible and or visual indications ANTI PASSBACK Requires that a valid entry request by a card be followed by a valid exit request by the same card before the panel allows the card another valid entry ARMING Puts the panel and its attached modules into full security ON mode or Coded out AUXILIARY OUTPUT A fully programmable AAM4 A output Auxiliary outputs can be optioned to perform a range of functions under given conditions BUFFER MEMORY A computer unit used for temporary storage of data before transmission to another designation Glossary of Terms ADVANTAGE ACCESS COMPUTER The computer running the Advantage Access for Windows software monitoring the access system C 3000 Control 3000 Keypad A keypad that communicates with the AAM4 A The C 3000 allows the user to arm or disarm the panel and attached modules arm to the Intermediate Security level send Disregard send Emergency Duress test the unit or gain entry CLOSED CIRCUIT ALARM An alarm caused by a break or opening opening a door in a closed loop CODE Any secret number or signal which identifies the individual ope
11. computer change Requires service call to download Attempting to download the Panel with good options will only accept a wrong account file download from its own account file 3 6 Advantage Access System Service Table 3 2 Communication Problems Continued Symptom Error 06 on the Operator s screen Probable Cause Transmission error while downloading options Recommended Repair Retransmit the options AAMAC A Host does not lanswer to receive options Host not addressed as 0 Rempve any address jumpers from the Host Computer not programmed with correct telephone number Check options and correct if necessary Dedicated line Host panel will not talk to Access Computer modem Modem and panel not in sync Allow one to two minutes for Host and Access Computer modem to synchronize Uneven telephone line resistance Place a 500 ohm resistor across Tip and Ring on the Host panel s Communications Board Allow lone to two minutes for Host and Access Computer modem to synchronize No dial tone Incorrect telephone wiring Correct telephone line wiring Defective AAM4 A board Replace AAM4 A board Unit does not dial Defective Communications Board Verify relay clicks and gets dial tone Verify handset dials out and house phone is off during dial Before dialing with handset verify dial tone on line Listen for pusles or DTMF for part of dial Replac
12. consist of a 1 s line and a O s line On a card read the reader converts the card code into a sequence of pulses on the two lines Both the 1 and 0 lines are open collector lines normally at SV Reading a 1 causes a OV pulse on the 1 line and reading a 0 causes a OV pulse on the 0 line MODULE TO C 3000 KEYPAD COMMUNICATIONS Each AAM4 A module has one keypad port per door Each keypad port may contain up to three Control 3000 C 3000 keypads Four wires connect each keypad to the AAM4 A 12VDC GND Clock and Data The AAM4 A provides the 12VDC GND and Clock while the Data line carries bidirectional SV data to and from the keypad The AAM4 A sends each keypad 16 clock cycles 30 times a second As the clock cycles enter the keypad AAM4 A data is latched into the keypad and data is transmitted from the keypad back to the AAM4 A 2 6 Theory of Operation On each sequence the host panel determines which keys if any have been pressed lights the appropriate LEDs and determines if the beeper should be activate The AAM4 A pauses 5 msecs after receiving the clock cycles to allow the keypad to prepare for the next sequence MODULE TO 8 RELAY MODULE RMOD COMMUNICATIONS Communications between the AAM4 A module and 8 Relay Modules RMODs are identical to C 3000 keypad communications HOST PANEL TO LCD KEYPAD COMMUNICATIONS Communications between the Host AAM4C A pa
13. or the LCD keypad ON key Swipe Card System arms if there are no current loop violations Door unlocks for optioned unlock time after the system arms Door locks when door closes Option Selection On the Door screen select Anti Passback Operation Yes On the Door screen select for Door 2 Keypad is Installed Yes x RR Introduction to Access Systems 1 13 Introduction Introduction ANTI PASSBACK WITH CARD PLUS ACCESS CODE ENTRY See Figure 1 5 Door Switch Keypad Keypad E E E Card Reader Card Reader Dutside Door Inside Door Figure 1 5 Anti Passback with Card Plus Access Code Entry Required equipment x AAM4 A board Door Lock Door Alarm Switch 2 Card Readers 2 C 3000 or LCD keypads Operation Entry when zone is armed E TR RE XX XK XX RR User must be authorized to disarm system User s shift must be active User must have access authorization at this door Swipe card Enter full Access Code on C 3000 or LCD keypad System disarms if so optioned Door unlocks for optioned unlock time to allow access Door locks when door closes try when zone is disarmed User s shift must be active User must have access authorization at this door Swipe card Enter full Access Code on C 3000 or LCD keypad Door unlocks for optioned unlock time to allow access Door l
14. the panel arms disarms but sends the Advantage Access computer a Disabled Zone alarm The account number and the disabled loop s alarm code display on the screen to remind the operator of the loop s disabled state Disabled 24 Hour loops reenable immediately on the loop s restoral Non 24 Hour loops automatically reenable when the panel disarms When in contact with the Advantage Access computer the operator may enable all disabled control panel loops using the Enable command INACTIVE ALARM LOOPS Unused alarm loops are optioned as INACTIVE As such they do not cause any alarm violations and do not require installation of EOL resistors or jumpers AUXILIARY OUTPUTS The AAM4 A Auxiliary Outputs are open collector circuits This means that while inactive the AX pin has no ground continuity leaving no current path When active the output provides continuity from the AX pin to system ground This provides a current path capable of handling up to 100mA Auxiliary Outputs through 4 are used with the four controlled doors You can find these Auxiliary Output options on the Door auxiliary output screen Auxiliary Outputs 5 and 6 are general use outputs You can find these options on the Module screen ALARM LOOPS OPTIONED AS SPECIAL INPUTS You may option any programmable AAM4 A alarm loop s as a special input Special inputs include connecting a keyswitch to a loop to provide additional arming options
15. 1 lists the voltages N C Alarm and conditions of various AAM4 A alarm loop N C Normal Supv X configurations N C Trouble Supv X N O Alarm X N O Normal Supv X N O Trouble Supv X N O amp N C Alarm EOL X X N O amp N C Normal EOL X Advantage Access System Service 3 1 N 2 N S 17 E D S 7 1 Y Q o o lt x N N 5 S 19 E A gt 7 1 Y Q o o lt x SYSTEM TESTING The test equipment required for system testing is a standard multimeter such as a Fluke 21 or equivalent Also recommended is an C 3000 keypad for system testing See the AAM4 A installation instructions for proper C 3000 keypad wiring AAM FUNCTIONAL TEST C 3000 Keypad Tests 1 Command AAMAC A Only Pressing the C 3000 then pressing and holding the 1 key displays the status of doors 1 through 4 on C 3000 LEDs 1 through 4 C 3000 LED numbers 5 8 display the status of panel alarm loops 5 8 LEDs lit while holding 1 indicate a violated door e g 1 LED lit Door 1 status violation 2 lit Door 2 status violation etc While holding 1 C 3000 LEDs flashing at a once per second rate indicate a fault on the corresponding door s status loop LEDs flashing five times per second indicate that a status violation occurred at the corresponding door since last arming cleared at next system arming 2 Comm
16. ADVANTOR cC O R P O R A T I O N Service Manual Advantage Access Systems AAM4 A and AAM4C A May 1996 P N 09830003 Revision B Advantor Corporation 6101 Lake Ellenor Drive Orlando FL 32809 Copyright Notice and Software License Copyright 1995 1996 by Advantor Corporation 6101 Lake Ellenor Drive Orlando Florida USA 32809 4660 All rights reserved No part of this work covered by the copyright heron may be reproduced or used in any form or by any means graphic electronics or mechanical including photocopying recording taping or information storage and retrieval systems without permission of the Advantor Corporation Advantage is a Trademark of Advantor Corporation Printed in the United States of America No part of the accompanying disk s may be duplicated except for personal backup copies in any form without the written permission of Advantor Corpora tion You may use the software on a single computer You may not distribute rent sub license lease or otherwise make available to others the software or copies of same You may not modify translate adapt disassemble or create derivative works from the software And you may not use the software or permit it to be used on more than one computer or workstation at one time For information about quantity purchases or site licenses please contact Advantor Corporation Trademarks Microsoft Windows and MS DOS are registered trademarks of Microsoft Corporat
17. AMA A board Door Lock Door Exit Switch Door Alarm Switch Card Reader C 3000 or LCD keypad Operation Entry when zone is armed E T RE RR RR RR User must be authorized to disarm system if so optioned User s shift must be active User must have access authorization at this door Swipe card Enter full Access Code on C 3000 or LCD keypad System disarms Door unlocks for optioned unlock time to allow access Door locks when door closes try when zone is disarmed User s shift must be active User must have access authorization at this door Swipe card Enter full Access Code on C 3000 or LCD keypad Door unlocks for optioned unlock time to allow access Door locks when door closes 1 20 Introduction to Access Systems Exit Activate Free Exit switch Door unlocks and remains unlocked for optioned unlock time after the exit switch restores Door locks when door closes and exit switch restores Option Selection On the Door screen select Exit Switch is Installed Yes Keypad is installed Yes Card User for Access Yes Introduction to Access Systems 1 21 Introduction Introduction CARD ACCESS STARTS ENTRY DELAY FOR KEYPAD DISARM See Figure 1 9 Door Switch Keypad Card Reader Exit Switch for Free Exits Outside Door Inside Door Figure 1 9 Card Access Starts Entry Delay for Keypad D
18. Ground 12 ALI2 O Alarm Output 13 AL13 O Alarm Output 14 GND I Alarm Ground 15 AL14 O Alarm Output Input from separate Fire Control Panel optional If 16 FR O Global Free Exit connected a fire alarm output from the fire control Input panel unclocks all Advantage Access Module controlled doors that are optioned for Unlock w Fire Alarm 17 TP O Tamper Loop Output Tamper for optional case switch or other devices J2 1 ACI VO AC Input 16 5 VAC in from transformer 2 AC2 VO AC Input 16 5 VAC in from transformer 4 BAT I Battery 12 VDC in from backup battery 5 BAT O Battery 12 VDC in from backup battery 5 12V O Auxiliary Power F12VDC power for Auxiliary Output or other devices General Purpose Programmable Auxiliary Output control pin 6 AXS I ie Auxiliary Output General Purpose Programmable Auxiliary Output control pin 7 AX6 I re Auxiliary Output 2 12 Theory of Operation Table 2 1 AAM4 A Pinouts Jack Pin Name I O Function Signal s Present J3 1 AX1 I Auxiliary Input Programmable auxiliary output control pin 2 412vpcl 0 Auxiliary power Pe ii power for C 3000 keypads or auxiliary 3 GRN VO a TX RX Data to from C 3000 keypads 4 WHT O Keypad clock Timing Clock to C 3000 keypads pin 3 5 GND I Rae Ground to C 3000 keypads pin 4 door locks evice ground 6 LK12
19. L N A 5VDC Logic 4 5VDC N A 5 12VREG N A 6 12VDC N A 7 EGND N A Earth Ground 8 GND N A Circuit Ground 2 14 Theory of Operation INTRODUCTION The information in the first portion of this section will allow the service techni cian to perform routine service on Access Systems Topics and procedures included in this section are Servicing Access Systems Troubleshooting Techniques System Testing Troubleshooting Charts To avoid the loss of any alarm activity have the operator perform an Activity Log upload if any of the following occur you are about to service the account the operator receives a AC POWER DOWN alarm a total power loss would result in the loss of all activity data SERVICING ADVANTAGE ACCESS SYSTEMS Advantage Access Systems are easily serviced using only a voltmeter and a telephone handset Since one board contains all the circuitry troubleshooting is a matter of determining if the problem is with the host panel an access module the wiring or a peripheral device i e card reader keypad door lock etc is malfunctioning ALARM INPUTS You can check the AAM4 A alarm loop input AL pin voltage with a DC voltmeter Table 3 1 Loop Voltages AL to GND relative to the ground test Loop Type amp Condition 0 to 1 5V J1 5 to 3 5V 3 5 to 5 0V point GND TP3 without Open X Ee any wires or Short xX CONECTO End of Line X Table 3
20. LE alarms Incorrectly wired Check ground wires TRIP setting too low Recalibrate GBD A glass break circuit No glass break alarm GBD As only No power to GBD A Verify 10 15V to GBD A Check wiring Sensitivity too low See GBD A calibration procedure Constant Glass Break alarms Wired incorrectly Check wiring and correct Sensitivity too high See GBD A calibration procedure Inoperative loops with End of Line resistors Incorrectly optioned loops Check options Redownload if required Incorrectly wired loop Check wiring diagram and correct EOL resistor missing Install 1KEOL at farthest detector in loop Loop voltage should be 2 5VDC Defective detectors Check each detector s operation Defective AAM4 A board Check for 5V on loop output with nothing connected to the loop If not present replace the AAM4 A board Bent connector pin Straighten pin 3 10 Advantage Access System Service Table 3 7 System Level Problems Symptom Probable Cause Recommended Repair Exit switch inoperative Exit switch not optioned Ensure the door is optioned for an exit switch Incorrect wiring Refer to the installation diagram and correct Free Exit door incorrectly loptioned Ensure door options include Free Exit YES Incorrect door unlock time Ensure door unlock time is not se
21. M A Host panel is in the dedicated line configuration Advantage Access for Windows version 3 0 contains an enhancement that automatically uploads all activity as it occurs 2 2 Theory of Operation ALARM INPUTS All AAM4 A alarm inputs consist of 5VDC sourced through a 1Kohm resistor on the AAM4 A board This voltage passes out of the loop AL pin through the loop the 1Kohm End of Line EOL resistor and back to system ground at the GND pin The AAM4 A monitors the AL pin voltage relative to ground to determine the loop s status You can option and wire all alarm inputs except Tamper as trouble reporting Trouble reporting inputs must contain a 1Kohm 100 ohms EOL resistor at the farthest point in the loop This allows detection of both alarm and Trouble conditions TROUBLE REPORTING SUPERVISED ALARM INPUTS The non alarm voltage at the AL pin measured to ground is between 1 5 and 3 5VDC A Trouble reporting loop cannot contain both N O and N C devices The AAM4 A considers a N O loop violated if the input pin voltage is less than 1 5VDC The AAM4 A reports a TROUBLE WIRE alarm if the input pin voltage is greater than 3 5VDC indicating a loop wiring break The AAM4 A considers a N C loop violated if the input pin voltage is greater than 3 5VDC The AAM4 A reports a TROUBLE WIRE alarm if the input pin voltage is less than 1 5VDC indicating a shorted loop NON TROUBLE REPORTING ALARM INP
22. O Lock Power 12 VDC 7 RICM I Lock Relay Common Voltage Dependent on Wiring 8 RINC O Lock Relay N C Voltage Dependent on Wiring 9 RINO O Lock Relay N O Voltage Dependent on Wiring 10 EGRI 0 Exit ee n SVDC w N O or OVDC w N C 11 GND I Exit switch Door System ground for exit switch Door monitor switch switch loop GND 12 DRI O Door Loop 2 5VDC Supervised 13 GND I Card reader ground System ground for card reader s 14 5VDC O Reader Power SVDC 15 GRNO I Reader 0 Channel SVDC 16 WHT I Reader l Channel SVDC 17 O Reader LED Output OVDC or SVDC w color LEDs J4 J5 amp J6 The pins on jacks J4 J5 and J6 are identical to jack J3 pinouts J7 1 VO PDataline pin The RS 485 dataline to other AAM4 A modules or 2 VO Dataline pin optional LCD keypads ALWAYS observe polarity J8 1 O Address Strap 1 5VDC Open 2 I Address Strap 1 OV 3 O Address Strap 2 SVDC Open 4 I Address Strap 2 OV 5 O Address Strap 4 5VDC Open 6 I Address Strap 4 OV Theory of Operation 2 13 Theory of Operation Theory of Operation Table 2 1 AAM4 A Pinouts Jack Pin Name I O Function Signal s Present J9 Optional Communications Board connector J10 1 Reset I Processor Reset Processor reset pin 2 5VSTB N A SVDC Standby 3 SV
23. PTC current limiting device protects the lock power output against short circuits When the current exceeds the PTC rating the PTC opens until the load is removed The PTC returns to normal operation closes a few seconds after removing the overload condition POWER STATUS ALARMS The AAM4 A automatically switches to battery operation when AC power drops below 80 of its rated value QSVAC One minute after the AC power loss it sends the Advantage Access computer a AC POWER DOWN alarm The one minute delay prevents mass AC alarm reports during short duration power outages AAM4 A does not report an AC alarm if power restores before the one minute delay AC power restoral to 100VAC for at least one minute causes transmission of a ac power up message If during an extended AC power loss the battery discharges to 11 VDC the AAM4 A sends the Advantage Access computer a LOW BATTERY alarm This informs the operator that AC power is still off and the AAM4 A battery is nearing discharge If AC power does not restore after a LOW BATTERY alarm AAM4 A gener ates a DOWN PANEL alarm when the battery discharges to 10VDC This alarm shows that AAM4 A has insufficient power to operate reliably and is powering itself down The AAM4 A itself remains powered down until AC power restores However power to door locks and Auxiliary Output devices does not turn off after a DOWN PANEL alarm The load from devices connected to
24. S 7 E g gt 7 1 Y Q o O lt x LCD Keypad Tests Security is OFF During normal access system operation the Day Time acon LCD keypad display looks similar to the Select security mode display shown in Figure 3 1 on If an access module in the system goes Figure 3 1 LCD Normal down or has an options failure the keypad Operation Display display changes to show a status message see Figure 3 2 Pressing the keypad key displays the first status message see Security is OFF Figure 3 3 Press for STATUS If two or more system modules have Select security mode problems pressing the Next key displays on the next status message see Figures 3 4 Figure 3 2 LCD Status Display and 3 5 Pressing the Prior key displays the previous status message and pressing System Status the Quit key displays a SEND TEST Module down SIGNAL prompt Module 1 Quit Next Figure 3 3 LCD Status Message Display System Status System Status Module down Options Error Module 2 Module 1 Prior Quit Next Quit Next Figure 3 4 LCD Status Message Figure 3 5 LCD Status Message Display Display TROUBLESHOOTING TECHNIQUES Effective troubleshooting requires knowledge of the equipment a systematic approach to the problem and confidence You can break troubleshooting down into three very basic steps Observation Isolation and Solution OBSERVATION Observe all the symptoms of the malfunction and note all details
25. Table of Contents 0 1 Section 2 Theory of Operation Continued GLOBAL FREE EXIT INPUT s ccsscassssssescescsseeescctacsueassagzssescestadisbastetiest GR ee De gee Eg 2 4 THE AAMA A POWER SUPPLY iss Geek ese De GEGEE ee Gesk See ees EES Nege ek eg es sek Reed 2 5 POWER STATUS ALARM ees e ESE Ee EER se babe eet Be eg Se SEE sog Ge SRE ER ER E GAD ese Eaed 2 5 COMMUNICATIONS ES ee Es GE se ee at rai Se ee EER ve Ie EO S 2 6 AAM4 A TO HOST AAM4C A COMMUNICATIONS ee esse se ese esse 2 6 MODULE TO CARD READER COMMUNICATIONS ee esse see see see 2 6 MODULE TO C 3000 KEYPAD COMMUNICATIONS esse see ese esse 2 6 MODULE TO 8 RELAY MODULE RMOD COMMUNICATIONS 2 7 HOST PANEL TO LCD KEYPAD COMMUNICATIONS osie 2 7 AAMAC A TO ADVANTAGE ACCESS COMPUTER COMMUNICATION sesse ses sesse see se ee ee ee 2 7 Dedicated Line Communication esse sesse ee ee Re ee GR ee ee 2 7 Dial Line Communication ees sesse ee ee Re Re RA ee RA ee 2 8 AAMAC A Dialing cocos idiota 2 8 AAMAC A Dialing Sequence ie iese see ese Ge ee ee se ee ee ee ee 2 8 Abort SequenCe certain ER ES scutes SERE yep sats Sake ee ce 2 9 Aborted Door Switch Loop Alarms sees see see see se Ge SR Ge ee ee 2 10 AAMA A MODULE PINOUTS ee ees es see see see se ese ee ee Ge ee Ge RA Re ee Se ee ee 2 12 Section 3 Advantage Access System Service INTRODUGTION SEE SE DE ke Ge Se ee oad oes aa Se es la RR Ee 3 1 SERVICING ADVANTAGE ACCESS SYSTEMS ee e
26. UTS Inputs optioned as Non Trouble reporting do not require an EOL resistor On N O loops an alarm condition exists when the loop input pin AL voltage goes below 1 5V An alarm condition exists on N C loops when the voltage goes above 3 5V Inputs optioned for both N O and N C operation require an IKEOL The EOL allows the AAM4 A to determine when a non alarm condition exists Trouble reporting is not possible on N O N C combination loops TAMPER ALARM INPUT The Tamper loop on jack J1 is the only non optionable alarm loop The Tamper loop is always N C with no trouble reporting capability and no EOL resistor The Tamper loop consists of SVDC sourced through a 1Kohm resistor on the AAMA A This voltage passes out the loop TP pin through the loop to system ground at the GND pin Monitoring the TP pin voltage relative to ground determines the loop s status A loop violation exists if the input pin voltage is greater than 3 5VDC Wire all tamper connections in series to the AAM4 A Tamper loop pins If not using the tamper loop place a jumper between the Tamper loop connection Theory of Operation 2 3 Theory of Operation Theory of Operation DISABLED ALARM INPUTS The Advantage Access computer operator can disable any AAM4 A alarm loop using the Disable command NOTE 24 Hour Security loops must be in alarm to be disabled A disabled 24 Hour Security loop remains disabled each time
27. al system power outage or other problem FREE EXIT A programmable form of exit that allows users to freely exit the controlled area without a card read The user presses an exit switch to unlock the door A 2 Glossary of Terms FULL DUPLEX Simultaneous transmission of data by both ends of a system over a two wire network Advantage Access systems communicating with the Advantage Access computer operate in full duplex mode GLOBAL ANTI PASSBACK Allows AAM4 A users to enter and exit any doors selected as Global in the Host panel or its associated modules See Anti Passback HALF DUPLEX Transmission of data by only one device at a time over a two wire network AAM4 A modules communicates with the host panel in half duplex mode INACTIVE Turned off In a temporary state of inactivity INHIBITED Turned off ignored INTERMEDIATE SECURITY A level of security between Armed and Disarmed Permits certain alarm loops i e perimeter to be monitored for detection of intrusion while someone is still in the facility VO Input Output LCD KEYPAD The LCD keypad is a 15 button wall mounted keypad in its own enclosure The keypad contains a four line 20 character per line Liquid Crystal Display LCD that displays the system s status in plain English Glossary of Terms LED Light Emitting Diode A type of message display LOCAL ANTI PASSBACK Requires entry and exit through the same set of doors e g D
28. and Pressing the C 3000 then pressing and holding the 2 key displays the status of alarm loops 9 through 16 16 being the Tamper loop on the keypad 1 through 8 LEDs LEDs lit while holding 2 indicate a violated alarm loop e g C 3000 1 LED lit Loop 9 violated 2 lit Loop 10 violated etc While holding 1 C 3000 LEDs flashing once per second indicate a super visory alarm on the corresponding alarm loop LEDs flashing five times per second show that an alarm occurred on the corresponding loop since last arming cleared at next system arming 4 Command Pressing the C 3000 then pressing and holding the 4 key will display the status of AAM4 functions These status indications are 1 Lit Indicates the panel detects an options error Downloading will correct this problem 2 Lit Indicates the board EPROM has failed The board or the EPROM will need replacement 3 Lit Indicates external memory failure Requires a board replacement 4 Lit Indicates dial line loss 5 Lit The AAM4C A has gone through the abort sequence and could not contact the Advantage Access computer 6 Lit A Battery Trouble condition exists 8 Lit A Battery Problem condition exists 3 2 Advantage Access System Service 5 Command Pressing the C 3000 key and holding the 5 shows the status of the AAM auxiliary outputs LED numbers correspond to auxiliary output number A l
29. are automatically denied access on the employee s optioned expiration date e Group 16 Group 16 employees are Guards See Employee Check In 1 8 Introduction to Access Systems Relays Each AAM4 A can control up to 32 relays Each Door has an associated C 3000 keypad port which may be used to control EITHER keypads or an RMOD Each Group controls a group of option selected relays When the AAM4 A grants a user access the relays controlled by the cardholder s Group Turn On for the optioned Door Unlock time Relay Toggle Ifyou want a relay to Latch On and stay On until the relay is selected by another valid card Select the relay Latch option box The relay will Latch no matter which Group commanded it ADVANTAGE ACCESS CONFIGURATIONS You can install and option the AAM4 A boards and door equipment in any one of several configurations Figures 1 3 through 1 9 show examples of the most common configurations Introduction to Access Systems 1 9 Introduction Introduction ARM DISARM USING ACCESS CARD ONLY Card controlled entry with Free exit A card reader not controlling entry or exit for Door 2 or Door 4 can arm disarm the security system with an authorized card read See Figure 1 3 Door Switch Exit Switch PIR Ca Card Reader rd Reader Outside Inside Door Figure 1 3 Free Exit with Card Controlled Arm Disarm No Keypad Reguir
30. at this door Swipe card System disarms Door unlocks for optioned unlock time to allow access Door locks when door closes Entry when zone is disarmed User s shift must be active User must have access authorization at this door Swipe card Door unlocks for optioned unlock time to allow access Door locks when door closes 1 18 Introduction to Access Systems Exit XK XX RR Arm x X x User s shift must be active User must have access authorization at this door Swipe Card Door unlocks for optioned unlock time to allow access Door locks when door closes Alternately if using a door exit switch the User can exit after activating the switch ing User must be authorized to arm system Press C 3000 AUTO ON key or the LCD keypad ON key Swipe Card System will arm After the system arms door unlocks for the optioned unlock time to allow exit Door locks when door closes Option Selection On the Door screen Keypad is Installed Yes Introduction to Access Systems 1 19 Introduction Introduction PLUS ACCESS REQUIRING CARD FULL ACCESS CODE See Figure 1 8 Keypad Mag Lock y Door Switch Exit Switch PIR E Card Reader Dutside Door Inside Door Figure 1 8 Access Requiring Card and Full Access Code d equipment Require x XK XK XX A
31. ck requires that two card reader inputs be used to control a single door This is because the AAM4 A must know if the person is coming or going On AAM4 A modules only Door 1 and Door 3 may be optioned for Anti Passback If Door 1 is optioned for Anti passback The Door I reader is used for entry The Door 2 reader is used for exit If Door 3 is optioned for Anti passback The Door 3 reader is used for entry The Door 4 reader is used for exit ARM DISARM with CARD Only When an authorized user swipes their card at a designated reader the system Arms if disarmed or Disarms if armed The card reader must not be used to control a door for entry or exit 1 e the reader s Door must be optioned as inactive The card reader must connect to Door 2 or Door 4 and the shift must be valid for the preceding door Door or 3 respectively Groups Each cardholder may be assigned to one of 16 Groups When using RMODs 8 Relay Modules each Group controls a specific set of relays Special Groups e Group 1 Group cardholders are exempt from Anti Passback checks Group 1 cardholders usually include management maintenance or users who may exit through doors not controlled by the AAM4 A e Group 14 Relays selected for use by Group 14 will toggle OFF to ON and vice versa each time the relay is selected by a cardholder in any Group See Relays e Group 15 Group 15 employees are Temporary employees and
32. cknowledgment If the Advantage Access computer acknowledges the identity message the host panel transmits a status message and any alarm or error messages Theory of Operation 2 7 Theory of Operation Theory of Operation Dial Line Communication After dialing the Advantage Access computer the AAM4C A host panel trans mits its panel identity until it receives an acknowledgment or the Access PC Response Time expires If the access computer acknowledges the message the host panel transmits a status message and alarms or error messages if any In later data messages if the Advantage Access computer does not respond after the host panel transmits the message twice the panel assumes it has lost commu nication goes back on hook and redials the access computer AAMAC A Dialing If the AAM4C A host panel pulse dials an on board relay turns on and off at a 10 pulse per second rate This shorts and opens the Tip and Ring lines produc ing a pulse dial i e an 8 digit phone number opens and closes the relay 8 times etc If DTMF dialing the AAM4C A generates 60mS tones in the proper sequence The DTMF tones pass through the telephone interface through the relay onto the phone line AAMAC A Dialing Sequence The AAM4C A host panel follows a basic dialing sequence when it contacts or attempts to contact the Advantage Access computer to report an alarm or message see Figure 2 1 The host panel first seizes the
33. d outputs Several card reader manufacturers support Wiegand formats including Sensor Engineering IDI Corby Cotag Each AAM4 A module has a battery charger and automatically switches to battery operation in case of AC power failure Each AAM4 A monitors the AC input and battery voltages and notifies the Advantage Access computer in case of a system power problem Each access module provides the following features Card controlled Access for up to 10 000 users Eight access zones Assign doors to different arming zones or assign all doors to the same arming zone Local user verification includes time door s arm and disarm authority Automatic security system disarming with the first authorized access Card controlled secure arming Four arm disarm authority levels Optional Anti Passback prevents several people from using one access card 128 fully programmable Time Shifts A time shift for monitoring scheduled rounds may be programmed for each door Also useful for employee check in for late shift safety Schedule programmable outputs to turn on or off applications such as Heating Ventilation Air Conditioning HVAC and lighting control The AAM4 A s buffer memory locally logs up to 8 000 access status arm and disarm events Later sent to the Advantage Access computer for storage and report generation Optional Free Exit Card Controlled exit or Man Trap operation Built in alarm monito
34. done in case the telephone company is having trouble recogniz ing the DTMF tones 2 8 Theory of Operation If the eighth dial attempt results in yet another contact failure the system goes into the Abort sequence START Seize Phone Line l J Wait for On Hook Time Go Off Hook Wait for Dial Delay D or Extend E Time Dial Phone Number lt Eight Dial Attempts Complete Go to Abort Sequence NO Load Alternate Phone Number Fourth Dial Attempt Complete Send First Message Answer Received from Access Computer Access PC Response Time Expired Make On Hook Time 30 Seconds Seventh Dial Attempt Complete Wait for On Hook Time NO Figure 2 1 AAM4C A Dialing Sequence Abort Sequence If the AAM4C A cannot contact Advantage Access computer after dialing a total of eight times the system enters the abort sequence shown in Figure 2 2 The AAM4C A adds an ABORTED MESSAGE alarm to the original message showing the aborted contact Abort of an Hourly Redial Aborted Alarm Stop Dialing Report Abort and Aborted Alarms at Next Contact Store Aborted Alarm Codes and Create an Abort Alarm Wait 1 Hour Restart Dialing Sequence at Figure 2 2 AAM4C A Abort Sequence Theory of Operation 2 9 of Operation Theory of Operation Aborted Door Switch Loop Alarms
35. e see Figure B 3 If two or more system modules have problems pressing the Next key displays the next status message see Figures B 4 and B 5 Pressing the Prior key displays the previous status message and pressing the Quit key displays a SEND TEST SIGNAL prompt System Status Module down Module 1 Quit Next Security is OFF Day Time ac on Select security mode on Figure B 1 Normal Operation Display Security is OFF Press for STATUS Select security mode on Figure B 2 Status Display System Status Options Error Module 1 Quit Next Figure B 5 Status Message Display System Status Module down Module 2 Prior Quit Next Figure B 3 Status Message Display Figure B 4 Status Message Display B 4 Advantage Access Management Functions Alphabetical Index Symbols 0 Command 3 3 1 Command 3 2 4 Command 3 2 5 Command 3 3 6 Command 3 2 3 3 7 Commands 3 2 3 3 B 2 B 3 24 Hour security 2 1 8 Relay Module RMOD 1 6 2 7 A ABORT A 1 Access Module 1 5 Access Panel 1 3 Access System configurations 1 9 description 1 2 features 1 6 maximum configuration 1 5 ACTIVITY BUFFER FULL Alarm 1 3 Activity Log 1 2 2 2 Alarm Loop theory 2 3 troubleshooting 3 1 ANTI PASSBACK A 1 Anti Passback 1 5 1 6 1 8 1 12 A 1 Arming With a Card 2 2 Arming Zones 1 6 Arming Disarming 1 3 Auxiliary Output 2 4 A 1 B Bad Options 3 3 B 3 Battery problem
36. e Communications Board if dials but cannot meet other conditions Defective AAM4 A board Replace AAM4 A Host panel dials but cannot contact the Advantage Access computer Wrong numbers programmed Program with correct telephone line number Wrong dialing type programmed Correct and redownload options if trying to use DTMF on a pulse line CSR time too short Reprogram longer response time and redownload Works for pulse dial but not IDTME Wrong dialing type Correct and redownload options if trying to use programmed DTMF on a pulse line Defective Comm Board on host Check for communication tones on T amp R If not panel present replace the Communications Board Defective AAM4 A Replace AAM4 A host panel Contacts Advantage Access computer with pulse dialing but no communications Defective Communications Board on host AAM4 A Check for communications tones on T amp R If not present replace the Communications Board Contacts Advantage Access computer but hangs up before communicating CSR time too short At Comm Board T amp R verify computer carrier is on line at least 5 seconds before AAM4 A hangs up If not reprogram a longer CSR time INo tones heard at Communications Board T amp IR unit dead AC power not connected Check transformer or reconnect Transformer defective Replace transformer Bad AAM4 A power supply Veri
37. e ee B 2 Ik COMMAMNG ER N E A N EO N EE OE B 2 RD OMA B 2 ed Commando ee e oe eo eE ee eo de Rg B 2 EDS Command EERS EE De Ee Ee BR is B 3 RA Oe N N N EEr TENET K B 3 SET GEOMManNdS ES EE EER Pe ERG Ge cad Re DE Ee sds EE EE ee AN ee B 3 RE OE OR ec ic da B 3 OP GOmMAMN is deta debe B 3 WITH LCD KEYPADS ee ees ee ee ee see ee ee ee ee ee ee ee E ee ee ee ee ee ee B 4 Table of Contents 0 3 OVERVIEW This Advantage Access System AAM4 A AAM4C A Service Manual provides general information service and troubleshooting procedures for Advantor Advantage Access Systems using Advantage Access Module 4A Communicator AAMAC A host panels and Advantage Access Module 4A AAM4 A modules This manual provides initial training and serves as a source of reference while on the job Advantor Corporation recommends that you read this manual from front to back cover before attempting any service procedure See the Advantage Access System 4 A AAM4 A AAM4C A Installation Instructions P N 09830002 to answer any questions concerning system installation Refer to the Advantage Access for Windows User s Guide P N 09830001 for option descriptions and programming MANUAL ORGANIZATION This manual contains three sections with each section providing information on a particular topic This format provides easy reference to specific topics The sections of the manual are Section 1 Introduction to Access S
38. e ee see ee see ee ees ee ee ees 3 1 ATARMINPUTS Ser EE se cs GE ee gee a ee ee 3 1 SYSTEM TESTING ee se ee ee se ee ee ee ee ee ee ee RR Re Ee ee Re Re ee ee ee ee iS 3 2 AAM FUNCTIONAL TEST iese sesde ees ee ee ee ee ee ee ee ee ee Re Re ee ee ee ee ee ee ee ee ee 3 2 C 3000 Keypad Tests iese SEE SERS SE GREG EER asenita ge Dek bene sees 3 2 Es AENA RA 3 2 2 Command OEE E E EE E 3 2 e O AAA ES EE Ge Ge a GE Ed 3 2 MAA A 3 3 EG Command AAA O Ee Se 3 3 ANNA 3 3 07 Command se Ad OE E EEN 3 3 OT Command ti RR es 3 3 ECD Keypad Tests iinan e ees iee Se ein NEER Ed pd ser 3 4 TROUBLESHOOTING TECHNIQUES cc cc ese see sesse se ee ee ees ee ee ee ese ee ee ee ees ee ee 3 4 OBSERVATTON EERS EE id ta td ee ee ee 3 4 SOLA TON EE GESE EE GER EG Ee GE GE Ge ae ee Ge De e GE De Ge nae ee ed do 3 5 SOLUTION EE ER SE ed cnn PEER Ee lotic denne Re OR GE A EE Ee ER RE 3 5 TROUBLESHOOTING CHARTS eie ees ee ees ee ee ee ee ee see ee ee ee ee ee ee ee ee ee ee 3 5 0 2 Table of Contents Appendix A Glossary Of Terms ee ee ee RR ee A 1 Appendix B Advantage Access Management Funtions B 1 USING THE TECHNICIAN S MODE ee ee ese ese se ees ee ee se ee ee ee ee ee ee ee ee ee ee B 1 SETTING THE TIME 00 B 1 ACCESS PANEL STATUS ANNUNCIATION ese ee es see ee ee ee ee ee ee ee ee ee ee B 2 WITH C 3000 KEYPADS uuu ee osse ee ee oe ee ee ee ee ee ee ee ee ee ee ee i
39. e line or a dedicated line The Advantage Access modules are standard AAM4 A modules These modules can only communicate with the host panel which in turn sends any alarms or activity to the Advantage Access computer Introduction to Access Systems 1 3 Introduction Introduction Law Building ACCESS ACCESS AAM4C A Building AAM4 A AAMA A 4 doors 3 doors 4 doors 4 doors AAM4 A AAMA A M1 AAM4 A AAM4 A 4 doors 4 doors T 4 doors 4 doors AAM4 A AAMA A AAMA A AAM4 A 4 doors 4 doors 4 doors 4 doors AAM4 A AAM4 A 4 doors 4 doors Figure 1 1 Advantage Access System Each access module and panel can control four doors The maximum capacity of one Advantage Access panel and its associated modules is 32 doors four host AAM4 A panel doors plus 28 AAM4 A module doors
40. ed eguipment AAMA A board Door Lock Door Exit Switch Door Alarm Switch 2 Card Readers Operation Entry when zone is armed User must be authorized to disarm system User s shift must be active User must have access authorization at this door Swipe card System disarms Door unlocks for optioned time period Door locks when door closes Entry when zone is disarmed User s shift must be active User must have access authorization at this door x x Swipe card Door unlocks for optioned time period to allow access Door locks when door closes 1 10 Introduction to Access Systems Exit Activate Free Exit switch Door unlocks and remains unlocked for optioned unlock time after the exit switch restores Door locks when door closes and exit switch restores Arming User must be authorized to arm User must be authorized for this door Swipe Card interior reader System will arm if there are no current loop violations Alarm is sent if User has not closed the door before the Door Delay expires x RA Option Selection On the Door screen select Door Active Yes for Door 1 No for Door 2 Yes for Door 3 No for Door 4 Doors 1 and 2 must be assigned to the same zone as must doors 3 and 4 Exit Switch is Installed Yes Introduction to Access Systems 1 11 Introduction Introduction ANTI PASSBACK OPERATION On systems using Anti Passback a card cann
41. ems 1 23 Introduction INTRODUCTION This section will familiarize you with the general electronic operation of Ad vantage Access Modules AAM4C A and AAM4 A and their peripheral de vices You should have a general understanding of the entire access system before reading this section GENERAL OPERATION ENTRY PROCESSING The access module performs many of its control functions without host panel assistance or communication With the host AAM4C A panel armed the AAM4 A performs the following with each card read verifies that the card number and site code are valid verifies the user s authority to disarm the system verifies the user s authority to enter at the current time After user verification the card reader LED flashes indicating disarm request processing until the panel disarms and unlocks the door The card reader LED changes to Green or turns OFF if single colored for two seconds indicating an unlocked door and that it is okay to enter If the panel denies access to a recognized card the card reader LED turns Yellow for two seconds multi color LEDs only AAM4 A buffer memory stores the user number and the reason for the denial for later transmission to the Advantage Access computer If the door is at its armed security level forcing the door open or leaving it open too long results in an alarm Controlled doors may have any of the following security levels 24 Hour security alway
42. es this card automatically trigger a programmed building manage ment function such as e calling an elevator e activating lights e activating Heating Ventilation Air Conditioning HVAC units e opening a parking lot gate All this may not seem too impressive But consider that the AAM4 A completes this process on up to 10 000 different cards with dozens of possible option combinations and completes the entire process in just a fraction of a second If the card number passes all of the above checks the AAM4 A unlocks the controlled door for the optioned amount of time then relocks it after it closes The AAM4 A completes the process by logging the card number door number day and the time of the event The AAM4 A stores this activity in an activity log that can later be transferred to the Advantage Access computer to produce reports x 1 2 Introduction to Access Systems The access module s activity log is really a memory chip that locally stores up to 8 000 separate events These events can include e power status alarms access panel armings and disarmings entries exits can option the module to log free exits invalid card reads alarms i e DOOR PROPPED DOOR FORCED etc When the activity log reaches 80 of its capacity about 6 400 events the access module sends the Advantage Access computer an ACTIVITY BUFFER FULL alarm This alarm prompts the access computer to automatically upload the activity from t
43. ess code on the keypad NOTE This does not update the time at any other AAM4 A board The procedure must be repeated at every AAM4 A connected to a Host Advantage Access Management Functions B 1 Management Functions Management Functions ACCESS PANEL STATUS ANNUNCIATION WITH C 3000 KEYPADS The status of all AAM4 A modules connected to a host AAM4C A panel can be checked at any time at any Host panel C 3000 keypad 1 Command AAMAC A Only Pressing the C 3000 then pressing and holding the 1 key displays the status of doors 1 through 4 on C 3000 LEDs 1 through 4 C 3000 LED numbers 5 8 display the status of panel alarm loops 5 8 LEDs lit while holding 1 indicate a violated door e g 1 LED lit Door 1 status violation 2 lit Door 2 status violation etc While holding 1 C 3000 LEDs flashing at a once per second rate indicate a fault on the corresponding door s status loop LEDs flashing five times per second indicate that a status violation occurred at the corresponding door since last arming cleared at next system arming 2 Command Pressing the C 3000 then pressing and holding the 2 key displays the status of alarm loops 9 through 16 16 being the Tamper loop on the keypad 1 through 8 LEDs LEDs lit while holding 2 indicate a violated alarm loop e g C 3000 1 LED lit Loop 9 violated 2 lit Loop 10 violated etc While holdi
44. fy voltages at J11 12V 5V amp 5VSTB test points If not present replace AAM4 A INo tones heard at Communications Board T amp IR but power is okay Unit microprocessor in the wrong state Disconnect J2 to remove power momentarily This resets the AAM4 A and often clears problem ROM plugged in incorrectly or has bent pins Verify ROM is inserted with notch up and check all pins for proper insertion Defective AAM4 A board Replace AAM4 A board No carrier at T amp R with no phone line connected Defective AAM4 A board Replace AAM4 A board Advantage Access System Service 3 7 N 2 N de D E D S 7 1 Y Q o o lt N 2 N a S 17 a gt 7 1 Y Q O o lt Table 3 3 Keypad Problems Symptom Probable Cause Recommended Repair C 3000 dead no C 3000 LEDs lit Incorrectly wired Check and correct wiring Check C 3000 pin 1 for 12V and pin 4 for GND Open PTC on AAMA A Locate and correct overcurrent condition to reset PTC Defective C 3000 If several keypads in Zone remove keypads until lone connected If LEDs do not light replace last connected keypad Reconnect keypads until defective one found AAMA A not optioned for a Check DOOR options and ensure the AAM4 A is keypad at this door loptioned for a keypad at this door Defective AAM4 A Check power ground out of AAM4 A to key
45. he panel and all its modules NOTE Ifthe AAM A Host panel is in the dedicated line configuration Advantage Access for Windows version 3 0 contains an enhancement that automatically uploads all activity as it occurs The Advantage Access computer can use the uploaded activity logs to generate a variety of reports Report information can include Time and Attendance Arm Disarm reports HVAC facility usage Alarm Activity Reports EntryExit Reports Status Reports ADVANTAGE ACCESS SYSTEM DESCRIPTION Throughout this document you will find four very common terms system buildings panels and modules NOTE See Appendix A Glossary of Terms for definitions and descriptions of these and other Advantage Access terms When speaking of the Advantage Access system we mean the computer running the Advantage Access software all the panels that report alarms and status messages and all the modules that may connect to the panels A building is a facility that contains one or more access panels see Figure 1 1 The Advantage Access programming software requires that you assign each host panel to a building Each building can contain from one to ten host panels NOTE You must create buildings before you begin cardholder programming An Advantage Access 4 Communicator AAM4C A acts as a panel hosting up to seven AAM4 A modules The AAM4C A panel communicates with the Advantage Access computer over a standard dial telephon
46. ighted LED indicates an active auxiliary output 6 Command Pressing the C 3000 key then pressing and holding 6 displays the power status of all AAMs For example LED 1 lighted shows an AC or battery problem with AAM 1 LED 2 AAM 2 etc 7 Commands Pressing the C 3000 and 7 keys then pressing and holding any of the 1 7 keys displays the status of the controlled doors e g key 1 AAM 1 key 2 AAM 2 etc While holding the number key corresponding to an AAM C 3000 LEDs 1 4 show the status of doors 1 4 The C 3000 LEDs will display one of the following door switch loop conditions On Steady Violated Fast Flash Alarm Memory Slow Flash Trouble Condition OFF Normal 9 Command Pressing the C 3000 key then pressing and holding 9 displays the integrity of each AAM s options C 3000 LED 1 lighted shows AAM 1 has bad options LED 2 lighted AAM 2 bad options etc 0 Command Pressing the C 3000 key then pressing and holding 0 displays any AAM that cannot communicate C 3000 LED 1 lighted shows AAM 1 cannot communicate LED 2 lighted AAM 2 cannot communicate etc NOTE The C 3000 SYSTEM READY light turns off preventing system arming if any AAM experiences a communication problem Advantage Access System Service 3 3 N 2 N de D E 3 gt 7 07 07 Q ja o lt x N N 5
47. ion Advantage Access for Windows operates in a graphic environment called Mi crosoft Windows created by Microsoft Corporation An extension of the MS DOS operating system Microsoft Windows gives Advantage Access for Windows and all other Windows applications a standard look and feel To run Advantage Access for Windows under Microsoft Windows you need to license and install Microsoft Windows Table of Contents Section 1 Introduction to Access Systems OVERVIEW EER ER NE OE RE AE EE 1 1 MANUAL ORGANIZATION sesde se ese Ee tesos irapis 1 1 TECHNICAL ASSISTANCE sisie ese kes se Seed ees berde ke eke SR eg RR ER Se Ne base seeks Re ee i n 1 1 ACCESS SYSTEM BASICS sees bees ses sk Gee SE Rek ee ER ee e He seen EEEa 1 2 ADVANTAGE ACCESS SYSTEM DESCRIPTION ee ees se ese ese ese ee se ee ee 1 3 ACCESS SYSTEM BASIC CONCEPTS 00 ese ses se esse see ee see see ee ese ee ee 1 7 A OE N EE OR EN EE EE E E EE 1 7 esel ES EE a 1 7 EE RE OE ses OR N Oe 1 7 Employee Checklist 1 7 ANT 1 8 AntirPassDadck coin ies 1 8 ARM DISARM with CARD Only ees see se se ee se nono ge ee ee 1 8 TOPS cer EE RR EER ER ER RE 1 8 ER EER EE EE IE N OE 1 9 Relay Toggle 00 tario dia dp ER EATE 1 9 ADVANTAGE ACCESS CONFIGURATIONS cocococcccnnonnconncononnnonanoncnancnnninncnnccnoos 1 9 ARM DISARM USING ACCESS CARD ONLY ee esse ese ee tre se ese 1 10 ANTI PASSBACK OPERATION ee sees see see ee ee see ee ee ee ee ee ee ee ee 1 12 ANTI PASSBACK WITH
48. iring check options Defective AAM4 A Replace AAM4 A board No tones heard at Communication Board T amp R unit dead AC power not connected Check transformer or reconnect Transformer defective Replace transformer Bad AAM4 A power supply Verify voltages at J11 12VREG 5V amp SVSTB test points If not present replace AAMA A module INo tones heard at Communication Board T amp R but power is okay Unit microprocessor in the wrong state Disconnect J2 to remove power momentarily to reset the AAM4 A and often clear problem ROM plugged in incorrectly or has bent pins Verify ROM is inserted with notch up and check all pins for proper insertion Communications Board connected one pin off Remove and properly reseat Communications Board Defective AAM4 A board Replace AAM4 A board No carrier at Comm Board Defective Communications T amp R with no phone line Board Replace Communications Board connected va Defective AAM4 A board Replace AAM4 A board IAAMAC A will not call Wrong UPLOAD number Check options If incorrect will require a Advantage Access computer programmed into AAM4 A service call to initiate downloading back after receiving a A FAX shares the line Must use different phone line Callback message UPLOAD number changed in Panel options were not updated after a line Advantage Access
49. isarm Required equipment AAM4 A board Door Lock Door Exit Switch Door Alarm Switch Card Reader C 3000 or LCD keypad Operation Entry when zone is armed User must be authorized to disarm system User s shift must be active User must have access authorization at this door Swipe card Door unlocks for optioned unlock time to allow access and Entry Delay period begins when the door opens Enter full Access Code on any C 3000 or LCD keypad in the same Zone System disarms Enty when zone is disarmed User s shift must be active User must have access authorization at this door Swipe card Door unlocks for optioned unlock time to allow access Door locks when door closes 1 22 Introduction to Access Systems Exit Activate Free Exit switch restores Door locks when door closes and exit switch restores Arming Use C 3000 or LCD keypad to arm Option Selection On the Door screen select Exit Switch is Installed Yes Keypad Installed Yes Card Access Starts Entry Delay Yes Alternative To force the User to enter their unique access code install a keypad inside the door and option the Card Access Code for Entry as Yes The door will unlock after the card read and the entry delay will start when the door opens The system will send an alarm if the User does not enter their access code on the keypad before the delay times out Introduction to Access Syst
50. line from the telephone and loads the primary number Line 1 Before dialing the host panel encounters a D Dial Delay or E Extend prefix in the programmed telephone number and pauses for the optioned time This allows the telephone company time to apply dial tone on the line After the delay the AAM4C A dials the programmed Line 1 number After dialing the last number the AAM4C A repeatedly transmits its first message If the Advantage Access computer properly responds to the message before the Access PC Response Time expires the entire sequence is complete and the panel hangs up If the Advantage Access computer does not respond before the Access PC Response Time expires the AAM4C A panel hangs up for the programmed On Hook time checks which dialing attempt has been completed loads the alternate telephone number begins the sequence again see Figure 2 1 XX The AAM4C A repeats the sequence alternating the two phone numbers until it makes contact or completes the fourth dialing attempt After the fourth dialing attempt the panel goes on hook for 30 seconds despite the programmed On Hook Time to disconnect any incoming calls that may be preventing contact The sequence returns to the programmed On Hook Time after the fifth dialing attempt and continues dialing until the completion of the seventh dialing attempt After the seventh dialing attempt the AAM4C A automatically defaults to pulse dialing This is
51. nel and all LCD keypads are identical to AAM4 A to Host AAM4C A communications It should be noted that regardless of where the LCD keypad resides the Host AAM4C A panel controls all LCD keypad communications AAM4C A TO ADVANTAGE ACCESS COMPUTER COMMUNICATION Advantage Access systems use a telephone data communications called asyn chronous communications This means that data messages are transmitted received as they occur rather than in a given order during a given period This allows simultaneous transmission and reception over the same line This is evident by the presence of the AAM4C A and Advantage Access computer carrier tones on the line while they are in contact The AAM4C A transmits and receives digital information at 2400 bits per second BPS During normal operation while the AAM4 A host panel is communicating with the Advantage Access computer the host AAM4C A panel transmits a Periodic Write message once a minute The Periodic Write message tells the Advantage Access computer that the host panel is still in contact If the computer does not receive the Periodic Write message at the one minute interval it tries to send the host panel a message for 10 seconds If there is no response or an unrecognized response a LINE INTERRUPT alarm appears on the operator s screen Dedicated Line Communication Initially an AAM4C A host panel using a dedicated line automatically transmits its account identity until it receives a
52. ng 1 C 3000 LEDs flashing once per second indicate a supervisory alarm on the corresponding alarm loop LEDs flashing five times per second show that an alarm occurred on the corresponding loop since last arming cleared at next system arming 4 Command Pressing the C 3000 then pressing and holding the 4 key will display the status of AAM4 functions These status indications are 1 Lit Indicates the panel detects an options error Downloading will correct this problem 2 Lit Indicates the board EPROM has failed The board or the EPROM will need replacement 3 Lit Indicates external memory failure Requires a board replacement 4 Lit Indicates dial line loss 5 Lit The AAM4C A has gone through the abort sequence and could not contact the Advantage Access computer 6 Lit A Battery Trouble condition exists 8 Lit A Battery Problem condition exists B 2 Advantage Access Management Functions 5 Command Pressing the C 3000 key and holding the 5 shows the status of the AAM auxiliary outputs LED numbers correspond to auxiliary output number A lighted LED indicates an active auxiliary output 6 Command Pressing the C 3000 key then pressing and holding 6 displays the power status of all AAMs For example LED 1 lighted shows an AC or battery problem with AAM 1 LED 2 AAM 2 etc 7 Commands Pressing the C 3000 and
53. ng a valid card through the card reader If optioned for Quick Arming the access panel does not require a card read NOTE When a card reader is not used for door control i e inactive door users may arm disarm the system by swiping a valid card through the reader If Secure arming the AAM4 A transmits the host panel the user number with the arming request The host panel then transmits the user number to the Advantage Access computer for verification During the computer verification time the door remains locked and the card reader LEDs flash Red and Green or ON and OFF if single color When the access computer grants arming approval the system arms the door unlocks and the card reader LEDs turn Green or turn OFF if single colored When the programmed Door Unlock Time expires the card reader LED turns RED and the door locks ACCESS SYSTEM ACTIVITY LOG The AAM4 A stores all power status messages entries invalid card reads alarms etc in a buffer memory that can store 8 000 events When the buffer is 80 full the AAM contacts the Advantage Access computer with a ACTIVITY BUFFER FULL alarm The AAM4 A reports additional ACTIVITY BUFFER FULL alarms as each 5 of the remaining buffer fills If it reaches 100 capacity the buffer drops the oldest events as new events occur NOTE The Advantage Access computer automatically uploads the Activity Log upload after receiving a ACTIVITY BUFFER FULL alarm If the AA
54. ocks when door closes 1 14 Introduction to Access Systems Time shift is not checked for exits User must have access authorization at this door Swipe Card Enter full Access Code on C 3000 or LCD keypad Door unlocks for optioned unlock time to allow exit Door locks when door closes r User must be authorized to arm system User must be authorized access through this door Press the C 3000 AUTO ON key or the LCD keypad ON key Swipe Card Enter full Access Code on C 3000 or LCD keypad System arms Door unlocks for the optioned door unlock time after the system arms Door locks when door closes Option Selection On the Door screen Anti Passback Operation Yes Exit Switch is Installed No Keypad is installed Yes Card User for Access Yes Local Global Anti Passback Introduction to Access Systems 1 15 Introduction Introduction CARD ACCESS WITH FREE EXIT See Figure 1 6 Card Reader Exit Switch for Free Exits Outside Door Inside Door Figure 1 6 Card Access with Free Exit Required equipment T XX RR AAMA A board Door Lock Door Exit Switch Door Alarm Switch Card Reader C 3000 or LCD keypad if arming from this door Operation Entry when zone is armed E X XX RE XX XX XX RR es x pd User must be authorized to disarm system User
55. od Shifts allow programming Split Shifts where a user requires different access times on different days Shifts allow controlled device activation for shorter times on certain days such as weekends AAM4 A modules use Shifts to accommodate flexible hours verify access and schedule events A different Shift may be programmed for each user specific to each autho rized door Employee Check In Each AAM4 A provides four Employee Check In shifts one per door Typically a Employee Check In shift consists of several Time Periods e g first 10 minutes of each hour After the Employee Check In shift goes active at the beginning of each hour in this example a Guard or any user assigned to Group 16 must have their card read before the Employee Check In shift goes inactive If the Guard does not perform a card read while the Employee Check In shift is active the module sends the Advantage Access computer an Employee Check In alarm This option is useful for checking on an employee working alone Introduction to Access Systems 1 7 Introduction Introduction Doors The AAM4 A has four card reader inputs and can control up to 4 locks AM Passback When configured for Anti Passback the AAM4 A restricts the use of a card so that it cannot be used for entry then passed back to someone else for entry A card used for entry must be used for exit before it may again be used for entry Anti Passba
56. on of many technicians is that the replacement of a faulty board or component is the solution to a problem On the contrary replacement of the faulty unit is only half the solution The total solution will prevent the malfunc tion from recurring When the system is operating properly and you have corrected the entire mal function return it to normal condition and verify proper operation N 2 N de D E S gt 7 Y Y Q ja O lt x TROUBLESHOOTING CHARTS All Advantage Access System troubles can generally be classified into one of six categories Communication Problems Table 3 2 Keypad Problems Table 3 3 Key amp Card Reader Problems Table 3 4 RS 485 Communications Problems Table 3 5 Alarm Loop and Alarm Sensing Device Problems Table 3 6 System Level Problems Table 3 7 The charts give the Technician insight on the possible causes of many common system problems The charts are designed in a Problem Probable Cause and Recommended Repair type format Charts list the probable causes and repair of each malfunction in descending order the most probable cause listed first followed by less likely causes Consider all circumstances before replacing any parts The charts define many common problems but hardly cover all possible problems XK XK XX XX Advantage Access System Service 3 5 N 2 N a S 17 E cA gt 7 1 Y Q O o lt Table 3 2 Communication Problems
57. oors 1 and 2 or Doors 3 and 4 See Anti Passback MODEM Modulator Demodulator A device that converts a typical two level computer signal into a form suitable for telephone network transmission and vice versa MODULE An unit added to a system to provide additional capabilities Glossary of Terms A 3 Glossary of Terms OPEN CIRCUIT ALARM An alarm caused by closing a normally open circuit Panic and hold up alarms are usually open circuit alarms PIN Personal Identification Number Also called a User I D Number RAM Random Access Memory A semiconductor memory device whose contents can be altered by the processor ROM Read Only Memory A semiconductor memory device whose contents cannot be altered by the processor The contents remain intact when power is removed SHUNTED Turned off Bypassed STATE The condition of an account whether the premises are occupied IN or not occupied OUT SWIPE The act of passing an access card through a card reader TIME PERIOD A programmable time used by AAM4 A to determine when a Time Shift is active Each Time Period has a single start and end time that is enabled on selected days of the week and holidays TIME SHIFT A programmable time frame that consists of one or more Time Periods Each user is assigned to a Time Shift allowing that user access at only certain times and days USER NUMBER A user code appended to the access code that all
58. ot be used for two successive entries or exits Anti Passback requires that a card used to enter the facility be used to exit before allowing another entry See Figure 1 4 Mag Lock Door Switch Keypad amp amp Card Reader Card Reader Outside Door Inside Door Figure 1 4 Anti Passback Operation Required equipment AAM4 A board Door Lock Door Exit Switch Door Alarm Switch 2 Card Readers A C 3000 or LCD keypad if arming from this door Operation Entry when zone is armed User must be authorized to disarm system User s shift must be active User must have access authorization at this door Swipe card System disarms if so optioned Door unlocks for optioned time period to allow access Door locks when door closes try when zone is disarmed User s shift must be active User must have access authorization at this door Swipe card must use card to exit before allowed to reenter Door unlocks for optioned unlock time to allow access Door locks when door closes E XXX RE TR XK XK RE 1 12 Introduction to Access Systems Exit User must have access authorization at this door Swipe card must enter using card before allowed to exit again Door unlocks for optioned unlock time to allow exit Door locks when door closes Arming User must be authorized to arm and authorized access through this door Press C 3000 AUTO ON key
59. ows users to arm disarm a Secure system without the use of a card VOM Volt Ohm Meter A test instrument with several ranges for measuring voltage current and resistance WIRING INTERCONNECTING Those conductors used to connect protective devices in a burglar alarm system A 4 Glossary of Terms USING THE TECHNICIAN S MODE The Advantage Access panel Technician s Mode allows technicians or installer to set or reset the system clock i e switching from daylight savings time etc Use the following steps to enable the Technician s Mode 1 From the C 3000 at the desired door enter the Technician s access code and press ENTER 2 All C 3000 keypad LEDs light when the system enters the Technician s Mode Re enter the Technician s access code on the keypad to disable the Technician s Mode and return the access panel to normal operation SETTING THE TIME The Access panel clock time can be set while in the Technician s Mode You must enter the system time in a military format i e 05 30 5 30 AM 14 50 2 50 PM NOTE The Advantage Access computer automatically updates the Host Panel s time with each contact 1 Enable the Technician s Mode at the desired door At the C 3000 press the keypad keys to set the 4 digit time 2 digit military hours followed by 2 digit minutes then press ENTER i e HH MM ENTER 3 To return the system to normal operation re enter the Technician s acc
60. pad If not present replace AAM4 A and recheck All C 3000 LEDs always Host panel in TEST mode Ensure Host panel is in the OPER mode ON AAM4 A not optioned for a Check DOOR options and ensure the AAM4 A is keypad at this door loptioned for a keypad at this door Incorrect wiring Check keypad wiring and correct if necessary Defective C 3000 Replace keypad Defective AAM4 A Replace AAM4 A board C 3000 WAIT LED flashes after two Arm Disarm tries Invalid employee number entered twice in succession Check DOOR CODES and ensure correct number lof employee number digits Ensure the employee is entered into the database Key entries cause no C 3000 beeps Bad wiring Check wiring and correct if necessary C 3000 keypad SYSTEM Alarm loop violation exists Use keypad 1 or 2 test command to find READY LED is always off violated Host loop Use 7 commands to find violated AAM4 A loop Use 0 to find a down AAMA A board Correct violation Defective C 3000 keypad Replace C 3000s one at a time to locate bad keypad LCD keypad dead Incorrectly wired Check and correct wiring Check for 12V and nodisplay GND at keypad connector LCD keypad displays a Call for Service message Open PTC on AAM4 A Defective LCD or wrong type Correct overcurrent condition to reset PTC If several keypads in Zone remove keypads until lone connected If display does no
61. rating the access system An access code for instance Glossary of Terms A 1 Glossary of Terms CONTROLLED EXIT A programmable form of exit that requires that a user s card be read and verified prior to granting an exit from the controlled area DATABASE Account information which is stored in the Advantage Access computer s memory DIAL UP PHONE LINE The switched phone network Allows calling to or receiving calls from any party on the network DISARM Puts an access panel and its attached modules into OFF mode or Coded in DOWNLOAD A process of transmitting options from the Advantage Access computer to a host AAM4C A panel and or its associated AAM4 A modules EGRESS A term commonly used in security meaning exit EMI Electromagnetic Interference An electromagnetic phenomena which either directly or indirectly can degrade the operation of an electronic system EPROM Erasable Programmable Read Only Memory chip An integrated memory device that can be programmed with information erased and programmed again Information programmed onto this chip may only be read by the computer FAIL SAFE A term commonly used to describe a door lock configuration Fail Safe means that the door unlocks during a total system power outage or other problem FAIL SECURE A term commonly used to describe a door lock configuration Fail Secure means that the door remains locked during a tot
62. rce Table 3 5 RS 485 Communications Problems Symptom Probable Cause Recommended Repair All RS 485 modules and devices log down Bad module taking data bus down Disconnect all RS 485 modules Monitoring RS 485 with a handset listen for continuous noise Bursts of noise indicates communications failure Reconnect modules one at a time while listening for continuous data Troubleshoot the module that interrupts the continuous data flow Advantage Access System Service 3 9 N 2 N de S 17 E D S 7 1 Y Q o o lt x N 2 N a S 17 amp 9 D gt 7 1 Y Q O o lt Table 3 6 Alarm Loop and Alarm Sensing Device Problems SYMPTOM PROBABLE CAUSE RECOMMENDED REPAIR Inoperative alarm loop Incorrect loop options Check options Redownload if necessary Incorrectly wired loop Check wiring and correct Test continuity Defective Detector Check detector operation Replace as necessary Defective AAM4 A board Check 5V on loop output pin with loop open If not present replace AAM4 A board Bent connector pin Straighten pin Constant Trouble alarms Supervised Loops Only Field wiring defective If pin is not at 2 5 V wiring is open or control panel is defective No EOL resistor in loop Install 1K resistor at farthest detector in loop IGBD A is sends constant TROUB
63. ring for controlled doors Each door interface includes a C 3000 RMOD port Each port may drive up to three C 3000 keypads Keypads provide independent zone status annun ciation Each port may alternately control one 8 Relay Module RMOD The RMOD can provide elevator or multiple door lock control You can install only one RMOD on each AAM4 A keypad port Monitored self contained power for the access system and door strikes 10 general purpose alarm inputs to provide localized security E eS A SS AE 1 6 Introduction to Access Systems ACCESS SYSTEM BASIC CONCEPTS Cards 10 000 card numbers can be Downloaded to an AAM4 A Card numbers are 6 bits each which means card numbers can range from 0 to 65 535 All cards contain either 8 bits or 16 bit Site Codes This means site codes can range from 0 to 255 8 bits or 0 to 65 535 16 bits Some cards may also have one or two parity bits Periods To know when events should occur the Advantage Access computer pro grams the AAM4 A with up to 128 different Time Periods Periods are Time Slots that have a Start Time and a Stop Time Each Time Period s options determine which days of the week the Time Period is active Options also determine if a Time Period is active on Holidays All AAM4 A modules connected to a panel share the same Time Periods Shifts A Shift is simply a combination of Periods Many times a Shift may contain only one Peri
64. roke many a security manager s budget Depending on the required security level one lost or stolen key could mean replacing door locks and making new keys for every employee Access control systems changed all that Since access cards are virtually impos sible to copy resolving problems arising from a lost or stolen card requires simply deleting the card from the access system s memory Card readers are the most visible component of every Advantage Access Control System Any access control system user can tell you that they simply swipe their card through the reader to unlock a controlled door What the users don t realize are the unseen functions that take place after they swipe their card A card reader is a device that reads a magnetic code embedded in a card Each access card similar to the Automated Teller Machine ATM cards many of us use at our banks contains a unique number sequence The card reader simply reads the number encoded in the user s access card and passes it on to the Advantage Access Module AAM4 A controlling the door The AAM4 A receives the card number and begins the process of verifying and cross checking the card number against a huge list of programmed options These options can include Is this card holder allowed to enter or exit this door Is this card holder allowed entry on this day Is this card holder allowed entry at this time during the day Does this card arm or disarm the Advantage Access system Do
65. rs Associ ated with each controlled door are the following a card reader port an exit switch input a C 3000 keypad port a door lock output an LCD keypad an auxiliary output a door alarm switch input NOTE Each AAM4C A Host Panel can support up to 16 LCD keypads Each AAM4 A keypad port can support up to three C 3000 keypads The access system also allows entry using standard keypad entries A keypad ACCESS CODE USER ENTER entry gives the same results as swiping a card through a card reader The access system checks the user s shift door and arm disarm authority before granting access A valid entry request lights all the C 3000 LEDs for two seconds Invalid entry requests turn off all C 3000 LEDs For additional security you can option AAMs to require both a valid card read and a valid access code Introduction to Access Systems 1 5 Introduction Introduction Instead of a C 3000 keypad each AAM4 A keypad port can support one 8 Relay Module RMOD Each RMOD provides control of up to 8 auxiliary equipment relays Using the Group Number or Time Control options RMODs give user cards the ability to control many applications Applications include elevator control and building management functions such as locking stairwell doors after a certain time All access system card readers must have Wiegand compatible outputs Proxim ity and voice recognition devices are also available with Wiegan
66. s 3 3 B 3 trouble alarm 3 2 B 2 Buffer Memory 2 1 2 2 A 1 Building 1 3 Building Management 1 2 C C 3000 communications 2 6 LEDs 3 2 B 2 Card Controlled Exit 1 6 Card Reader communications 2 6 descriptions 1 2 manufacturers 1 6 Central Station Response CSR Time 2 8 Clock 2 6 Communication Problems 3 5 Communications Central Station 2 7 Controlled Entry Exit Option 2 1 2 2 Controlled Exit A 2 Corby 1 6 Cotag 1 6 Customer Service 1 1 D Disarming With a Card 2 1 DOOR FORCED Alarm 1 3 DOOR PROPPED Alarm 1 3 DOWN PANEL Alarm 2 5 Download 1 7 A 2 E Elevator Control 1 6 Employee Check In 1 7 Entry Exit Processing 2 1 EPROM A 2 F Fail Safe A 2 Fail Secure A 2 Free Exit 1 6 2 2 A 2 Full Security 2 1 Functional Tests 3 3 B 3 Index Index 1 G Global Anti Passback A 3 Groups 1 8 H Half Duplex communication 2 6 Heating Ventilation Air Conditioning HVAC 1 2 1 6 l IDI 1 6 K Key amp Card Reader Problems 3 5 Keypad Interface Problems 3 5 L LCD Keypad 3 4 LED A 3 Local Anti Passback A 3 M Man Trap 1 6 Modem A 3 Module 1 3 O OCCUPIED Security 2 1 Options Status 3 3 B 3 P Panel 1 3 Periods 1 7 Pinouts AAM2 2 12 Positive Temperature Coefficient PTC Resistor 2 5 POWER Ac Down Alarm 2 5 Power ac up Message 2 5 Power Failure 1 6 POWER STATUS ALARMS 2 5 Q Quick Arming 2 2 RAM A 4 Relays 1 9 Reports 1 3 ROM A 4 RS 485 2 6 S Sensor Engineering 1 6 Shifts
67. s armed Full security armed while the system is armed OCCUPIED security never armed After disarming the access module reads each card validates the entry time and unlocks the door for the optioned time period With each successive access the card reader LED turns Green OFF if single color for two seconds To provide greater access security the AAM4 A Controlled Entry Exit option can require the user to enter an employee code at the C 3000 or LCD keypad X XX DISARMING THE PANEL WITH A CARD With the panel armed at Full Security AAM4 A automatically disarms after processing a valid access request If the host panel is Auto arming the panel contacts the Advantage Access computer and reports the disarm status If the host panel is Secure arming the host also reports the employee number disarming the panel Theory of Operation 2 1 Theory of Operation Theory of Operation EXIT PROCESSING AAM4 A provides two controlled door exiting options FREE exit activate a switch at the door CONTROLLED entry exit each exit requires a card read For greater security the AAM4 A Controlled exit option can also require the user to enter their access code at the C 3000 or LCD keypad Controlled exits automatically log locally and you can option Free exits for logging ARMING THE PANEL WITH A CARD Auto No Dial and Secure systems all arm by pressing the C 3000 keypad AUTO ON key then passi
68. s shift must be active User must have access authorization at this door Swipe card System disarms if so optioned Door unlocks for optioned unlock time to allow access Door locks when door closes try when zone is disarmed User s shift must be active User must have access authorization at this door Swipe card Door unlocks for optioned unlock time to allow access Door locks when door closes Activate Free Exit switch Door unlocks and remains unlocked for the optioned unlock time after the exit switch restores Door locks when door closes and exit switch restores 1 16 Introduction to Access Systems Arming User must be authorized to arm system Use C 3000 or LCD keypad to arm Option Selection On the Door screen Exit Switch is Installed Yes Keypad is Installed Yes Introduction to Access Systems 1 17 Introduction Introduction CARD CONTROLLED ENTRY AND EXIT See Figure 1 7 Mag Lock Door Switch Keypad Card Reader Ca rd Reader Outside Door Inside Door Figure 1 7 Card Controlled Entry and Exit Required equipment AAMA4 A board Door Lock Door Alarm Switch 2 Card Readers connected in parallel C 3000 or LCD keypad if arming from this door Operation Entry when zone is armed User must be authorized to disarm system User s shift must be active User must have access authorization
69. t to zero Door unlocks then immediately relocks Door unlock time too short Increase the optioned door unlocked time in the AAMA A DOOR options Door stays unlocked Incorrect options Check options Door is probably optioned for Door Unlocked While DISARMED Incorrect options Check options Door is probably optioned for Door Unlocked During SHIFT Incorrect exit switch wiring Ensure the exit switch wiring matches the AAMA A DOOR options Defective AAM4 A Replace AAMA A board Doors do not unlock during a FIRE alarm Host panel alarm loop incorrectly optioned MUST option loop FIRE BELL BEEP on alarm Battery Problem alarm reported to access computer Open PTC Locate and correct overcurrent condition Incorrect battery polarity Switch the battery leads Defective battery Verify charger voltage is approximately 13V between the battery connection points with battery disconnected If voltage is okay replace battery Defective AAM4 A board If no 13V see above replace AAM4 A Access computer receiving excessive DOOR FORCE alarms No exit device installed at door Install exit device on door or option for FULL security level Advantage Access System Service 3 11 N 2 N de S 17 E D S 7 1 Y Q o o lt This list provides brief descriptions of various terms relating to Advantage Access
70. t work replace last connected keypad Reconnect keypads until defective one found AAMA A not optioned for a Check DOOR options and ensure the AAM4 A is keypad at this door loptioned for a keypad at this door Defective AAM4 A Check power and ground out of AAM4 A to Wrong version of LCD keypad installed keypad If not present replace AAM4 A and recheck AAMA A requires that the LCD keypad Fast Slow jumper be INTACT If jumper cut or not present install new correct keypad Keypad address jumper incorrectly installed Check options and set address jumper for proper LCD keypad address RS 485 comm problem See RS 485 Communications Problems Two keypads with same address Check keypads to ensure each has a unique laddress Correct as necessary 3 8 Advantage Access System Service Table 3 4 Key and Card Reader Problems Symptom Probable Cause Recommended Repair Card reader LEDs do not change states on a card swipe Incorrect card format optioned lor unrecognized card format Check options and ensure correct card format Verify number of bits in card Card not optioned Check options or try a valid card Door is already unlocked LED will not change states if door is unlocked Reader s data pair reversed Check wiring polarity at AAM4 A board and reader Invalid site code Site code must match and be the same for all cards
71. these AAM4 A outputs can totally drain the battery Theory of Operation 2 5 Theory of Operation Theory of Operation After a DOWN PANEL alarm AAM4 A only sends an PANEL UP alarm when AC power restores NOTE With all power removed AAM4 A can hold options in memory for a minimum of 24 hours However the buffer memory dumps any activity events COMMUNICATIONS AAM4 A TO HOST AAM4C A COMMUNICATIONS The AAM4 A module and host AAM4C A panel communicate via an RS 485 differential bus transceiver This means the host and all modules connect to the same two wires The host sequentially requests a response or polls each module After requesting a response the host stops transmitting and listens for a response During this time the polled module turns on its transmitter and sends the host any new information while the other modules listen Since only one device can transmit at a time this is half duplex communication You must maintain proper communication wiring polarity between the modules and host The communications wiring may be wired in parallel to other modules The RS 485 transmit levels are 5V and OV Depending on the number of in stalled modules the host typically communicates with each module twice per second MODULE TO CARD READER COMMUNICATIONS AAMA A module to card reader communications are also via two communica tion wires but using a different communication format The communication lines
72. ystems provides descriptions of Advan tage Access System AAM4 A features and briefly describes their general operation Section 2 Theory of Operation provides operational theory on the Advan tage Access modules and their major components Also included in this section are AAM4 A and Communications Board pinouts Section 3 Advantage Access System Service provides troubleshooting techniques procedures and charts to troubleshoot and solve most common system problems Appendixes Included are a Glossary of Terms and Advantage Access System Management Functions An additional appendix details many common access system Special Applications Alphabetical Index For easily locating specific topics within the manual TECHNICAL ASSISTANCE Advantor Corporation maintains a staff of engineers to provide assistance to Advantage Access installers and servicepersons These personnel provide assistance from 8 30 a m to 8 00 p m Eastern time Monday through Friday except holidays Inside the continental United States contact the Advantor Service Department at 800 654 6061 Please have your software serial number available when calling for support Introduction to Access Systems 1 1 oduction x E Introduction ACCESS SYSTEM BASICS Before the arrival of access systems high security buildings and areas relied on key locks and guards for protection Key locks while seemingly inexpensive b

Service Manual Advantage Access Systems

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