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HP LaserJet Pro 400 M401 Printer Series

1. 5 5 1 1 2 1 2 Control panel Fuser assembly 4 s 1 2 x ape ep SE spe o o D 2 0 0 0 0 0 Or p 0 LEEF LEEF 008 0 Olaf DUK posed 1 2 3 4 5 6 912 4244222 a 5V la a Js 2 m y ili Leps gt D i 3213 fi 3203 2 4 5 2 3 4205 1 2 4206 1 2 J210 5 J102 812 1 2 3 1 2 2 5 Te a 2 1 2 2 BE p 21 18 Jel 222 0002290 29 299 222 HE 60 22209052 OG 20298 or lt lt 28 5 050590 590 5
2. Lj mpm Simplex media path PF feed roller PF separation pad T 3 Duplex media path PF pickup roller The next figure shows the paper feeder controller signal flow ENWW Paper feeder optional Tray 3 31 32 Figure 1 26 Paper feeder signal flow DC controller Paper feeder E Solenoid Paper feeder connector PCA Photointerrupter Table 1 8 Paper feeder components Name Symbol Description Solenoid 514 Paper feed pickup solenoid Photointerrupter PS1201 Paper feeder cassette paper out sensor Chapter 1 Theory of operation Paper feeder operation The paper feeder picks up the paper from the cassette and feeds it to the product Figure 1 27 Paper feeder electrical components Q PS1201 Number Description Signal Tray 3 cassette pickup solenoid control signal 514 Tray 3 cassette pickup solenoid 51201 Tray 3 cassette paper presence sensor Tray 3 cassette paper presence signal ENWW Paper feeder optional Tray 3 33 Jam detection The product uses the following sensors to detect the presence of paper and to check whether the paper is being fed correctly or has jam
3. 47 Table 2 2 Major components 1 of 2 renim aene ie SD teas 48 Table 2 3 Major components 2 of 2 arius nedum igi chutes Das Uc ortu D bec D QUE 49 IM Dl PM 58 Table 2 5 Event log messages esi ivi tetro tus can d opu te 77 Table 2 6 Event log only messages 78 Table 2 7 Secondary Service menu 105 Table B 1 Physical specifications uere reri a niae ce a tsi end sat iba er pn 124 Table 2 Operating environment specifications 124 ENWW xiii xiv ENWW List of figures Figure 1 1 Figure 1 2 Figure 1 3 Figure 1 4 Figure 1 5 Figure 1 6 Figure 1 7 Figure 1 8 Figure 1 9 Figure 1 10 Figure 1 11 Figure 1 12 Figure 1 13 Figure 1 14 Figure 1 15 Figure 1 16 Figure 1 17 Figure 1 18 Figure 1 19 Figure 1 20 Figure 1 21 Figure 1 22 Figure 1 23 Figure 1 24 Figure 1 25 Figure 1 26 Figure 1 27 Figure 1 28 Figure 2 1 Figure 2 2 Figure 2 3 Figure 2 4 ENWW 2 componens 3 Tray coMpORENIS 4 Engine control system components rr onere pix n
4. 127 laserletprint supplies 128 Return and recycling instructions WX PERO RO rr lettere aHa Pu UE dil ii 128 United States and Puerto Rico dete opp 128 Multiple returns more than one cartridge 128 ee 128 Shipping 128 I Me 129 129 Material ESE IGN CIS RD UU 129 Disposal of waste equipment by users 129 Electronic hardware recycling iti nmn UR HER Meters tie nee pi emu 130 Vei p 130 Material Safety Data Sheet 505 130 For more information E T TTE 130 Declaration of conformity dni MUN NM ME UU RD 131 ENWW Declaration of conformity 1c ae eee Laser SA SI abu tan TUTO Canadian bee ELI lo n REPE T EQ E NDS Power cord statement Japan 2 tin EMC statement Korea Laser statement for Finland ona etbid irap DRUMS ERE CS statement Substances Table China Restriction on Haz
5. po 172 3 00 ga 33 E90 oc 3 122 02 aw rg 3 2 N a 4 m 3 s N 5 so oer sus wfe st 500 s e meste w vja GND N o s 3 3U 24 1 7 N lo hy gt T 7 54 Chapter 2 Solve problems ENWW Use HP Device Toolbox Windows Use the HP Device Toolbox for Windows to view or change product settings from your computer This tool opens the HP Embedded Web Server for the product NOTE This tool is available only if you performed a full installation when you installed the product The HP Embedded Web Server however is still available by opening a Web browser and entering the product IP address in the browser address box 1 Clickthe Start button and then click the Programs item 2 Click your HP product group and then click the HP Device Toolbox item Tab or section Description Home tab e Provides product status and configuration information e Device Status Shows the product status and shows the approximate percent life remaining of HP supplies Supplies Status Shows the approximate percent life remaining of HP supplies Actual supply life remaining can vary Consider having a replacement supply available to install when print quality is no longer acceptable The supply does not need to be replaced unless the print quality is no longer acceptable Device Configuration S
6. H1 Fuser heater TP1 Thermoswitch TH1 Thermistor Pressure roller The DC controller monitors the fuser temperature FSRTH signal and sends the fuser heater control FSRD signal according to the detected temperature The fuser heater control circuit controls the fuser heater depending on the signal so that the heater remains the target temperature ENWW Engine control system 13 Fuser protection function When the protective function detects an abnormal temperature rise in the fuser it interrupts the power supply to the fuser heater The following components prevent an abnormal temperature rise of the fuser heater e DC controller The DC controller monitors the detected temperature of the thermistor The DC controller makes the fuser heater control signal inactive and releases the relay to interrupt power supply to the fuser heater when it detects that the thermistor temperature is 240 C 464 F or higher e Fuser heater safety circuit The fuser heater safety circuit monitors the detected temperature of the thermistor The fuser heater safety circuit releases the relay control circuit to interrupt power supply to the fuser heater when it detects that the thermistor temperature is 265 C 509 or higher e Thermoswitch The contact of the thermoswitch is broken to interrupt power supply to the fuser heater when it detects that the temperature fuse is 230 C 446 F or higher Fuser failure detecti
7. 5 9 2 20 i 2558 lt E A 2 TO 9 gt 1 J2141 macc FRA m moec ofe D a 32142 mechs ajoja Q J801 J5 alo A p E m id BDI o 24 2 J202 J1202 S S s s 4 GND L z snows gt us aser 2 gt a a GND scanner a a 2 apa bly euo assembly a o vDO1 Engine controller PCA e voo1 FT gt i J215 4 GND DCOM E 15 24 2 J1001 a 14 MPSOL nme i 5 CNT1 13 Sad Bo 1 5 o ale 985 Syy m 5 Bo GND MLEDCLK o o ls 6 4 0 3 3U P5 x 7 GND M2 J101 a 5 AN INL 101 LETT 2av C 1 gt P SCLK Ac EE meso n v ve 1734 WAKEENG TEBE ig 2 WAKEVG 20 c 0 1121512 4802 J201 EE J7 29 HE poggi J302 Era B aa rs 4 9 s 4 s s v 207 5 1 2 z s s e v 211 SU SU s el 4 15 9 3 4 3 2 2 J11041 2 41104 112 212 121 2 eno TH oor Bx N bugs 598 8
8. bati ew nig 4 Pre troubleshooting checklist osos tinent rrr cosy ett c UO EY on dtu coris 41 Determine the problem 43 Power SU is STEIN sutor aint ya ed 44 Poweron checks e ded ER E E XE RERO UTI 44 Control panel checks coe oiroteltin Natalibus esp bbuu ve bsnrD RB 44 LCD control panel checks 44 Touchscreen control panel cheeks oe te ttn ta rn 45 Tools for troubleshooting batis sa isa bunt 46 o IR 0 TE 46 he casser CR A INT 46 Network LEDs network models 46 Gontrol panel e vr 46 Engine GING SNES a cate succ tr etre prre HE UO PIS ELI 47 EE 47 47 ema fed 47 Locations of major 48 General timing chart EI 50 General circuit diagrams oo cocer ceci ena d eta 51 Use HP Device Toolbo
9. E 1 2 Major product systems ed tre UO RHENO e PESE ee Ei 2 Product c mponenis crc Qi REI AU ERROR 3 Sequence 4 6 Bree i Nw cd 7 o Tm 9 Fan 10 High voltage power supply usse cis aui eR 11 Fusercontrol 12 Fuser temperature control isnt rx rr Pe a Pr rede 13 Fuser protection function 14 Fuser failure 14 Low voltage power supply sihi te Pene 16 Protective function oe terti Meg 16 inte ues 17 Low voltage power supply unit failure detection 17 Laser scanner system Ree aepo bre eam sa n pae Ioab etes er eee peek EES 18 Laser failure detection i eben nigra Fert lins ud Hint rri risa PR i t 19 ha amet suena 20 IOC SSS occasu ER PR FERE ON Aral unen ri Ae 21 Latent mage formation 6 phi Sube eae RE 21 Step 1 Primary charging cde m r
10. yp sseg Jayeay 198 4 seq JejsueJ Buidoje eg Ov seiq LIN 5 Jose JO OW JjeuueoS 033 juud 9L6Sd 10sues jndjno 1esn4 21654 105495 01 A8IS 181 A8IS jeubis A NO ENWW Chapter 2 Solve problems 50 Figure 2 4 Circuit diagram LCD control panel models
11. sure the wireless router is turned on and has power e network might be hidden However you can still connect to a hidden network You need to know the network name and the network security settings The wireless network is not functioning 1 Verify that the network is communicating Find the product IP address on the configuration page and then open a Web browser and enter the IP address to see if the HP Embedded Web Server will open 2 Test network communication by pinging the network prompt on your computer For Windows click Start click Run and then type b Type ping followed by the service set identifier SSID for your network c the window displays round rip times the network is working 3 Make sure that the router or product connects to the same network that your computer connects to a Open the Reports menu and select the Configuration Report item to print the report b Compare the service set identifier 550 on the configuration report to the SSID in the printer configuration for your computer c SSIDs are not the same the devices are not connecting to the same network Reconfigure the wireless setup for your product ENWW Solve connectivity problems 103 Service mode functions Service menu Use the control panel Service menu to troubleshoot product problems Service menu settings The Service menu is used to adjust print settings res
12. bias circuit Photosensitive drum Transfer roller bias circuit zl Engine control system 11 Fuser control circuit The fuser control circuit controls the fuser temperature The product uses an on demand fusing method Figure 1 9 Fuser control circuit Fuser film Pressure roller FUSER TEMPERATURE signal Fuser heater safety circuit Fuser heater control circuit DC controller Fuser control circuit Table 1 6 Fuser control circuit components Symbol Name Description H1 Fuser heater Heats the fuser film Thermistor Detects fuser temperature contact type TP1 Thermoswitch Prevents an abnormal temperature rise of the fuser heater contact type These temperature controls in the fuser are performed by the fuser heater control circuit and the fuser heater safety They are controlled by the DC controller 12 Chapter 1 Theory of operation ENWW Fuser temperature control The fuser temperature control maintains the fuser heater at its targeted temperature Figure 1 10 Fuser temperature control Engine controller Low voltage power supply DC controller Frequency FREQSNS detection circuit FSRD RLYD circuit Fuser heater FSRTH safety circuit Relay control 1 Fuser film assembly
13. gv 94 ae Pe 2 2 ESES lt a 41205 E 2 EE 33 SIN Connector TAG General circuit diagrams 51 Tools for troubleshooting ENWW Fuser assembly ENWW o o 9 o o 5 o lo 0 0 0 7 M 0 Ko 2 J914 915 916 1 2 3 2 2 123 123 1 2 3 aah I 1 3213 f 2 3 2 5 5 2 3 2 J206 Ji 5 5 J210 J102 1
14. ARG FM z 22 LA HH 1 41103 s 2 41105 1 2 1101 2 J1104 2 4 3 21 1 2 3 2 ijp eU TA e a a N 26r a 2 5825 30 SLA ah 29 55 lt S 31205 fe s v Connector PCA Figure 2 5 Circuit diagram touchscreen control panel models 1 of 2 Chapter 2 Solve problems 52 Figure 2 6 Circuit diagram touchscreen control panel models 2 of 2 Wireless Formatter Engine controller assembly Control panel 53 Tools for troubleshooting ENWW Figure 2 7 Circuit diagram optional Tray 3 lo 9 c m Q 5 5 0 2 5 3 5 D 24P1 Q soL 8 5 2 0 0 c gt S L 9 mm 0 TS 581 5
15. NOTE Use the return label to return original HP LaserJet toner cartridges only Please do not use this label for HP inkjet cartridges non HP cartridges refilled or remanvfactured cartridges or warranty returns For information about recycling your HP inkjet cartridges please go to hitp www hp com recycle Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet toner cartridges after use Please follow the applicable instructions below Multiple returns more than one cartridge 1 Package each HP LaserJet toner cartridge in its original box and bag 2 the boxes together using strapping or packaging tape The package can weigh up to 31 kg 70 Ib 3 Use a single pre paid shipping label OR 1 Use your own suitable box or request a free bulk collection box from www hp com recycle or 1 800 340 2445 holds up to 31 kg 70 Ib of HP LaserJet toner cartridges 2 Use a single pre paid shipping label Single returns 1 Package the HP LaserJet toner cartridge in its original bag and box 2 Place the shipping label on the front of the box Shipping For US and Puerto Rico HP LaserJet toner cartridge recycling returns use the pre paid pre addressed shipping label contained in the box To use the UPS label give the package to the UPS driver during 128 Appendix C Regulatory infor
16. If the error persists contact a network administrator Check to see if any messages appear on the control panel Make sure that the paper that you are using meets specifications Make sure that the paper is loaded correctly in the input tray Make sure that the product software is installed correctly Ae Verify that you have installed the printer driver for this product and that you are selecting this product from the list of available printers 8 configuration page a If the page does not print verify that the input tray contains paper and that the paper is properly loaded b Make sure that the toner cartridge is installed correctly 38 Chapter 2 Solve problems ENWW ENWW the page jams in the product clear the jam d Ifthe print quality is unacceptable complete the following steps e Verify that the print settings are correct for the paper that you are using e Solve printquality problems Print a small document from a different program that has worked in the past If this solution works then the problem is with the program you are using If this solution does not work the document does not print complete these steps Try printing the job from another computer that has the product software installed b Check the cable connection Direct the product to the correct port or reinstall the software selecting the connection type that you are using Solve problems checklist 39 Me
17. LASERJET PRO 400 Troubleshooting Manual 7 HP LaserJet Pro 400 401 Printer Series Troubleshooting Manual Copyright and License Trademark Credits 2012 Copyright Hewlett Packard Microsoft Windows Windows Development Company L P and Windows Vista are U S registered trademarks of Microsoft Corporation Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number CF270 91001 Edition 1 4 2012 Conventions used in this guide XX TIP Tips provide helpful hints or shortcuts ps NOTE Notes provide important information to explain a concept or to complete a task A CAUTION Cautions indicate procedures that you should follow to avoid losing data or damaging the product Z WARNING Warnings alert you to specific procedures that you should follow to avoid personal injury catastrophic loss of data or extensive damage to the product ENWW iv Conventions used in this guide ENWW Table of contents 1
18. On Off The default setting is On Show IP Address No No The product IP address will not appear on the control panel display Yes Yes The product IP address will appear on the control panel display 66 Chapter 2 Solve problems ENWW ENWW Menu item Link Speed Security Sub menu item Automatic Default 10T Full 10T Half 100TX Full 100TX Half Product Security touchscreen control panel models only HTTPS Enforcement Description Sets the link speed manually if needed After setting the link speed the product automatically restarts Enable product security If turned on the product prompts you to set a password After it is set the password will be needed to change product settings Enable or disable the HTTPS Enforcement setting The default setting is On Firewall Enable disable or reset the product firewall Access Control List Enable disable or reset the network access control list Restore Defaults USB Flash Drive 802 1x wireless models only Reset All Security Off Enable or disable the 802 1x wireless authentication protocol Reset the security settings to the factory set default values Press the OK button to restore the network configuration settings to the default values Enable or disable the walkup USB port Tools for troubleshooting 67 Interpret control panel messages Control panel message types The control panel messag
19. press OK If error repeats turn off then on 75 Rear door Open UR do ua GR t s 75 Remove shipping material from toner cartridge 75 Replace black cartridge a vote Seer 75 Supplies oW p TO PRO E RO RR EH 75 Unexpected size in tray X Load size Press OK 76 Unsupported black cartridge Press OK to continue 76 Used black cartridge is installed Press OK to continue 76 Event log Messages Ea Pro Gau qu pci revu NNUS 76 Print the event esteso a Ei 76 Print the event log LCD control panel 76 Print the event log touchscreen control panel 77 Show oan event b 77 Event loc messdges ose von dtr d et de A ARI EN 77 Clear 80 Common causes of jams eb nto edens ot t t Hoo SD siete i dots 80 Jamiloc tions OD pta up adit boe P 80 Cleara jam in Tray 81 jam In aeta e a weeds Rete 82 aman optional Tray esso i ote TOR ia ona UN PUR NE te d tota 84 Clear jams from the output pti 85 Clear a jam in the duplexer area urs ce ev
20. 108 EC the Low Voltage Directive 2006 95 EC and the EuP Directive 2005 32 EC and carries the CE Marking C accordingly ENWW Declaration of conformity 133 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 For regulatory purposes these products are assigned a Regulatory model number This number should not be confused with the product name or the product number s 3 This product uses a radio module device which Regulatory Model number is SDGOB 0892 as needed to meet technical regulatory requirements for the countries regions this product will be sold Shanghai China 11 2011 For Regulatory Topics only contact European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department HQ TRE Standards Europe Herrenberger Strafe 140 D 71034 B blingen FAX 49 7031 14 3143 www hp eu certificates USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise Idaho 83707 0015 Phone 208 396 6000 134 Appendix Regulatory information ENWW Safety statements Laser safety The Center for Devices and Radiological He
21. 15 Mail Stop 160 Boise Idaho 83707 0015 Phone 208 396 6000 132 Appendix C Regulatory information ENWW Declaration of conformity Declaration of Conformity according to ISO IEC 17050 1 and EN 17050 1 Manufacturer s Name Hewlett Packard Information Technology R amp D DoC SHNGC 1100 01 rel 1 0 Shanghai Co Ltd Manufacturer s Address Building 6 No 690 BiBo Road ZhangJiang Shanghai China declares that the product Product Name HP LaserJet Pro 400 M40 1dw Regulatory Model SHNGC 1100 01 Product Options All Radio Module SDGOB 0892 Print Cartridges CF280A conforms to the following Product Specifications SAFETY 60950 1 2005 EN60950 1 2006 11 IEC 60825 1 2007 EN 60825 1 2007 Class 1 Laser LED Product IEC 62479 2010 EN 62479 2010 GB4943 2001 EMC CISPR22 2005 A1 EN55022 2006 Class EN 61000 3 2 2006 A2 EN 61000 3 3 2008 EN 55024 1998 A1 A2 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 4 GB9254 2008 GB17625 1 2003 Radio IEC 62311 2007 EN62311 2008 EN 301 489 1 V1 8 1 EN 301 489 17 V2 1 1 EN 300 328 VI 7 1 FCC Title 47 CFR Part 15 Subpart C Section 15 247 IC RSS 210 ENERGY USE Regulation EC No 1275 2008 ENERGY STAR Qualified Imaging Equipment Typical Electricity Consumption TEC Test Procedure Supplementary Information The product herewith complies with the requirements of the R amp TTE Directive 1999 5 EC Annex IV EMC Directive 2004
22. ENWW HP policy on non HP supplies 113 HP anticounterfeit Web site Go to www hp com go anticounterfeit when you install an HP toner cartridge and the control panel message says the cartridge is non HP HP will help determine if the cartridge is genuine and take steps to resolve the problem Your toner cartridge might not be a genuine HP toner cartridge if you notice the following e supplies status page indicates that a non HP supply is installed e You are experiencing a high number of problems with the cartridge e The cartridge does not look like it usually does for example the packaging differs from HP packaging 114 Appendix A Service and support ENWW Data stored on the toner cartridge The HP toner cartridges used with this product contain a memory chip that assists in the operation of the product In addition this memory chip collects a limited set of information about the usage of the product which might include the following the date when the toner cartridge was first installed the date when the toner cartridge was last used the number of pages printed using the toner cartridge the page coverage the printing modes used any printing errors that might have occurred and the product model This information helps HP design future products to meet our customers printing needs The data collected from the toner cartridge memory chip does not contain information that can be used to identify a customer or user of th
23. Engine diagnostics Engine test If the duplex unit is disabled the engine test produces a single sided sheet with horizontal lines when you perform the engine test If the duplex unit is activated the default state the engine test produces a double sided sheet with horizontal lines when you perform the engine test To perform the test with the product in the Ready state open and shut the cartridge door three times If the engine is functioning properly the product will initialize and then print the test page Diagrams Plug jack locations 1 Hi Speed USB 2 0 port 2 Network port ENWW Tools for troubleshooting 47 Locations of major components Figure 2 1 Major components 1 of 2 Table 2 2 Major components 1 of 2 Item Description 1 Registration assembly 2 Fuser assembly 3 Feed drive assembly simplex models Duplex drive assembly duplex models 4 Laser scanner assembly 5 Duplex feed assembly 48 Chapter 2 Solve problems ENWW Figure 2 2 Major components 2 of 2 EN Table 2 3 Major components 2 of 2 Item Description 1 Fan 2 Transfer roller 3 Main motor 4 Sensor assembly ENWW Tools for troubleshooting 49 General timing chart The following charts lists the approximate timing for this product specified in seconds Figure 2 3 Timing diagram 215 piouejos
24. HPA GS TERRE ALTE ESS EES SC TSE BIC gt Be ae ay dE mii Vietnam Telecom wired wireless marking for ICTQC Type approved products Y ICT HP B00502010 140 Regulatory information ENWW Index Symbols Numerics 2ndary service menu 105 A abnormal temperature 14 15 acoustic specifications 124 anticounterfeit supplies 114 archive setting 64 automatic crossover setting 66 B background gray 90 bands troubleshooting 90 batteries included 129 bias circuits 11 bins output jams clearing 85 blank pages troubleshooting 96 C cables USB troubleshooting 96 calibrating touchscreen 106 Canadian DOC regulations 135 cartridge image formation system 20 cartridges non HP 113 recycling 128 supplies status page 60 warranty 112 cautions characters troubleshooting 91 checklists pre troubleshooting 41 problem source 43 checklists printing 60 circuits bias 11 ENWW drive failure 15 fuser control 12 fuser heater safety 14 fuser temperature 13 clean touch screen 95 cleaning mode 104 paper path 56 94 cleaning stage drum 26 configuration page 57 59 connectivity solving problems 99 contrast display control panel 63 control panel blank troubleshooting 44 button test 106
25. Ports tab Verify that the current IP address for the product is selected The product IP address is listed on the product configuration page If you installed the product using the HP standard TCP IP port select the box labeled Always print to this printer even if its IP address changes Solve connectivity problems 99 3 If you installed the product using a Microsoft standard TCP IP port use the hostname instead of the IP address 4 the IP address is correct delete the port and then create a new one 5 If the error persists delete the product and then add it again The computer is unable to communicate with the product 1 Test network communication by pinging the network command line prompt on your computer For Windows click Start click Run and then type b Type ping followed by the IP address for your product c the window displays round trip times the network is working 2 If the ping command failed verify that the network hubs are on and then verify that the network settings the product and the computer are all configured for the same network The product is using incorrect link and duplex settings for the network Hewlett Packard recommends leaving this setting in automatic mode the default setting If you change these settings you must also change them for your network New software programs might be causing compatibility problems Verify that any new software programs a
26. Reports Touch the Error Report item You can use HP Device Toolbox to view the event log from a computer Ej NOTE This tool is available only if you performed a full installation when you installed the product Event log messages ENWW Click the Start button and then click the Programs item Click your HP product group and then click the HP Device Toolbox item Click the Home tab and then click the Event Log item The event log shows a list of all product events and errors The following table contains any event log codes for this product that correspond to a control panel error message To resolve these events consult the control panel error message Table 2 5 Event log messages Event code Description 13 0000 Paper jam 20 0000 Memory out 21 0000 Page misfeed or mispick 41 2000 Beam detect malfunction 41 3000 Unexpected size 50 0000 Fuser error 50 1000 Low fuser temperature error 50 3000 High fuser temperature error Tools for troubleshooting 77 Table 2 5 Event log messages continued Event code 50 4000 51 0000 Description Fuser drive circuit error Beam detect or laser error 52 0000 Engine laser scanner error 55 3000 55 4000 Engine formatter communication error Engine communication timeout error 57 0000 Fan motor error 57 0600 Fan motor error Some product events do not produce a message that displays on th
27. Table 2 6 Event log only messages continued Event code Description Solution 54 1501 Cyan CPR pattern cannot 1 Turn off the power by using the power switch and then wait at least read 30 seconds 54 1502 Magenta CPR pattern cannot 2 Turn on the power and wait for the product to initialize be read If the error persists verify that the cables between the color misregistration 54 1503 Yellow CPR pattern cannot sensor and DC controller are firmly connected be read If the error persists replace the color misregistration sensor 54 1599 Black CPR pattern cannot be read If the error persists replace the toner cartridge tray If the error persists replace the DC controller 54 1800 Black toner level sensor error 1 Turn off the power by using the power switch and then wait at least 30 seconds 2 on the power and wait for the product to initialize If the error persists replace the DC controller 54 2100 Beam detect BD error If the error persists replace the DC controller If the error persists replace the product 54 2500 Top of page sensor error Verify that the DC controller connectors are firmly connected If the error persists replace the DC controller Tools for troubleshooting 79 Clear jams Common causes of jams To reduce the number of paper jams try these solutions 1 2 Use only paper that meets HP specifications for this product Use paper that is not wrinkled folded or dam
28. by various factors for example media size or page complexity Pages did not print Heavier media types can slow the print job Complex pages can print slowly Print on a different type of media Proper fusing might require a slower print speed to ensure the best print quality Paper type not set correctly The product might not be pulling media Select the type to match the paper Ensure paper is loaded in the tray correctly If the problem persists you might need to replace the pickup rollers and the separation pad The media is jamming in the product Clear the jam The USB cable might be defective or incorrectly connected Other devices are running on your computer Disconnect the USB cable at both ends and reconnect it e Try printing a job that has printed in the past Try using a different USB cable The product might not share a USB port If you have an external hard drive or network switchbox that is connected to the same port as the product the other device might be interfering To connect and use the product you must disconnect the other device or you must use two USB ports on the computer 96 Chapter 2 Solve problems ENWW Print speeds Print speed is the number of pages that print in one minute Print speed depends on different engine process speeds or operational pauses between printed pages during normal product operation Factor
29. feeder signal flow is ood oeste Eo Qus beau QU qu I 32 Paper feeder electrical componente ritirare eiat tv onte od bk esas toni 33 Jam detection sensors 5 pu RAN Ule p INE RF Ru 34 Major components 1 of 2 TEE TTL 48 Major components 2 OO OE ET 49 Timing a 50 Circuit diagram LCD control panel models 51 Figure 2 5 Circuit diagram touchscreen control panel models 1 02 52 Figure 2 6 Circuit diagram touchscreen control panel models 2 02 53 Figure 2 7 Circuit diagram optional Tray 3 xvi ENWW 1 Theory of operation e Basic operation e Engine control system e laser scanner system e mageformation system e Pickup and feed system e Paper feeder optional Tray 3 e USB flash drive ENWW 2 Basic operation Major product systems The product includes the following systems Engine control system Laser scanner system Image formation system Pickup and feed system Accessory Figure 1 1 Product systems Chapter 1 LASER SCANNER SYSTEM IMAGE FORMATION SYSTEM ENGINE CONTROL SYSTEM PICKUP FEED AND DELIVERY SYSTEM ACCESSORY Theory of operation ENWW Product components ENWW Figure 1 2 Product component
30. fuser Covers Are the transfer unit and fuser installed correctly Is the front cover closed Condensation Miscellaneous Does condensation occur following a temperature change particularly in winter following cold storage If so wipe affected parts dry or leave the product on for 10 to 20 minutes Was a toner cartridge opened soon after being moved from a cold to a warm room so allow the toner cartridge to sit at room temperature for 1 to 2 hours Check for and remove any non HP components toner cartridges memory modules and EIO cards from the product the hardware or software configuration has not changed or the problem is not associated with any specific software see the complete service manual for this product Remove the product from the network and ensure that the failure is associated with the product before beginning troubleshooting For any print quality issues calibrate the product Chapter 2 Solve problems ENWW Determine the problem source The following table includes basic questions to ask the customer to quickly help define the problem or problems General topic Environment Questions 15 the product installed on a solid level surface 1 Is the power supply voltage within 10 volts of the specified power source Is the power supply plug inserted in the product and the outlet Is the operating environment within the specified parameters Is the product expos
31. inane 99 Poor physical connection 99 The computer is using the incorrect IP address for the product 99 The computer is unable to communicate with the product 100 The product is using incorrect link and duplex settings for the network 100 New software programs might be causing compatibility problems 100 The computer or workstation might be set up incorrectly 100 The product is disabled or other network settings are incorrect 100 Solve wireless network problems 5 5 erre tert rt tret eant 101 Wireless connectivity checklist aiio rie e ev o ROG de Dh 101 The control panel displays the message The wireless feature on this product has been turned off eus uxo EROR HA Revier t atat ule tins 102 The product does not print after the wireless configuration completes 102 The product does not print and the computer has a third party firewall M EE 102 The wireless connection does not work after moving the wireless router or PNE 102 Cannot connect more computers to the wireless product 102 The wireless product loses communication when connected to a VPN 103 The network does not appear in the wireless networks list 103 The wireless network is
32. media AaBbCc AaBbCc The media might not meet HP specifications Use only media that meets HP specifications See the user guide toner smears appear on the leading edge of the paper the media guides are dirty or debris has accumulated in the print path Clean the media guides Clean the paper path See Clean the paper path on page 94 The toner smears easily when touched Aapbcc AaBbCc AaBbCc The product is not set to print on the type of media on which you want to print In the printer driver select the Paper tab and set Type is to match the type of media on which you are printing Print speed might be slower if you are using heavy paper The media might not meet HP specifications The paper path might need cleaning Use only media that meets HP specifications See the user guide Clean the paper path See Clean the paper path on page 94 90 Chapter 2 Solve problems ENWW Problem Marks repeatedly appear at even intervals on the printed side of the page AaBbCc AaBbCc AaBbCc AaBbCc Cause The product is not set to print on the type of media on which you want to print Internal parts might have toner on them The paper path might need cleaning Solution In the printer driver select the Paper tab and set Type is to match the type of paper
33. not functioning 1 103 SERVICE TURCIS ond snot RE AR nhu ted 104 tenia Sten 104 Service settings eire eere bela eee ere ede ed ede edd 104 Restore the factory set defaults sse 104 Restore the factory set defaults LCD control panel 104 Restore the factory set defaults touchscreen control panel 105 Secondary service MENU S CO D eh tut Chua QUE 105 Open the secondary service Menu o aceto ta ortos er Ml Dok oe tl a RR ee 105 Open the secondary service menu LCD control panel 105 Open the secondary service menu touchscreen control panel 105 Secondary service menu rat a hi m a td tae 105 rm M at 106 NVRAM Toti con eite nos don 106 Super NVRAM initialization s esum case oigo OUR Pound een doses 107 Manually update the firmware ss yaaa yor 8 Dota nativo OM MO Re eO ta n e t RR RA T de 108 Manually update the firmware LCD control panel 108 Manually update the firmware touchscreen control panel 108 Appendix Service and ean etos eae pne a pasa sa n rn Asta usas no saa Ie nue LER PROMESA 109 Hewlett Packard limited warranty statement 110 HP s Premium Protecti
34. or any print job appears that does not specify a type Tray 1 Paper Type Select the default size and type Paper Size for Tray 1 from the list of available sizes and types ENWW Tools for troubleshooting 61 Menu item Sub menu item Sub menu item Description Tray 2 Paper Type Select the default size and type for Tray 2 from the list of Paper Size available sizes and types Paper Out Action Wait Forever Select how the product should react when a print job requires a Cancel size or type that is not available or when a specified tray is Override emply Select the Wait Forever option make the product wait until you load the correct paper and press the OK button This is the default setting Select the Override option to print on a different size or type after a specified delay Select the Cancel option to automatically cancel the print job after a specified delay If you select either the Override or Cancel options the control panel prompts you to specily the number of seconds to delay Use the arrow buttons to increase up to 3600 seconds or decrease the time Energy Settings Sleep Delay Off Sets how long the product remains idle before it enters 1 Minute sleep mode The product automatically exits sleep mode 15 Minutes when you send a print job or 30 Minutes press a control panel button 1 Hour 2 Hours Auto Power Auto Power Never Sets the period of time that must Down Down Delay elapse b
35. product use only the power cord that is provided with the product Power cord statement Japan Nmd Fel ERU SUN ASH BRAK IS fo Sas cif REESE As ENWW Safety statements 135 EMC statement Korea 2121 0 WIE 2 88 BEB 9eg2 8 71 IAS Y85471 AS S3202 o USAN ASS SIL Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet Pro 400 M401a M401d M401n M401dn M401dw laserkirjoitin on k ytt j n kannalta turvallinen luokan 1 laserlaite Normaalissa k yt ss kirjoittimen suojakotelointi est lasers teen p syn laitteen ulkopuolelle Laitteen turvallisuusluokka on m ritetty standardin EN 60825 1 2007 mukaisesti VAROITUS Laitteen k ytt minen muulla kuin k ytt ohjeessa mainitulla tavalla saattaa altistaa k ytt j n turvallisuusluokan 1 ylitt v lle n kym tt m lle lasers teilylle VARNING Om apparaten anv nds p annat s tt n i bruksanvisning specificerats kan anv ndaren uts ttas f r osynlig laserstr lning som verskrider gr nsen f r laserklass 1 HUOLTO HP LaserJet Pro 400 M401a M401d M401n M401dn M401dw kirjoittimen sis ll ei ole k ytt j n huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil T llaiseksi huoltotoimenpiteeksi ei katsota v riainekasetin vaihtamista paperiradan puhdistusta
36. system 20 jam detection 29 34 laser scanner system 18 pickup and feed system 27 product systems 6 sequence of 4 output quality archive setting 64 overcurrent protection 16 packaging product 121 page count 60 pages blank 96 not printing 96 printing slowly 96 skewed 92 paper curl settings 64 ENWW curled troubleshooting 92 default settings 61 feed stage 24 jam detection operations 29 34 jams 80 separation stage 24 wrinkled 92 paper feeder components 32 operation 33 paper jam sensors 29 34 paper jams locating 80 paper path Tray 2 27 Tray 3 31 paper pickup problems solving 88 PCL font list 60 photointerrupters DC controllers 7 photosensitive drum image formation operations 21 physical specifications 124 pickup and feed system electrical components 0 pickup and feed system operations 27 power consumption 124 high voltage supply 11 low voltage supply 16 protective function 16 safety 17 power on troubleshooting 44 powersave 104 pretroubleshooting checklist 41 primary charging stage 22 print cartridge image formation system 20 PRINT operation period 4 print quality archive setting 64 printing configuration page 57 troubleshooting 96 problem solving no response 97 slow response 98 product components 3 major systems 2 operation sequence 4 7 PS fontlist 60 Q quality archive setting 64 troubleshooting repetitive image defects 58 R recycling 128 electronic hardware 130 HP
37. the 2ndary Service menu and then navigate to one of the following menu items e LED Test e Display Test e Button Test Press the OK button to begin the selected test After the test has finished return the product to the Ready state and then press the Cancel X button to remove the 2ndary Service menu from the menu list 44 Chapter 2 Solve problems ENWW Touchscreen control panel checks 1 From the Home screen on the product control panel touch the Setup amp button 2 Touch the left arrow button and then quickly touch the Cancel gt lt button The display should return to Ready status 3 Press the Setup amp button again to open the menus The first menu should the 2ndary Service menu 4 Touch 2ndary Service menu and then scroll to one of the following menu items e LED e Display Test e Button Test 5 Touch the menu item to begin the test 6 After the test has finished return the product to the Ready state and then touch the Cancel gt lt button to remove the 2ndary Service menu from the menu list ENWW Troubleshooting process 45 Tools for troubleshooting Component diagnostics LED diagnostics Network LEDs network models only The onboard network solution has two network port LEDs When the product is connected to a properly working network through a network cable the yellow LED indicates network activity and the green LED indicates the link status A blinking yellow LED indic
38. to start the cleaning process Wait until the process is complete Discard the page that prints Clean the paper path touchscreen control panel 94 1 2 3 4 5 From the Home screen on the product control panel touch the Setup amp button Touch the Service menv Touch the Cleaning Page button Load plain letter or A4 paper when you are prompted Touch the OK button to begin the cleaning process Wait until the process is complete Discard the page that prints Chapter 2 Solve problems ENWW Clean the touchscreen Clean the touch screen whenever it is necessary to remove fingerprints or dust Wipe the touch screen gently with a clean water dampened lint free cloth CAUTION Use water only Solvents or cleaners can damage the touch screen Do not pour or spray water directly onto the touch screen ENWW Clean the product 95 Solve performance problems Factors affecting print performance Problem Pages print but are totally blank Cause The sealing tape might still be in the toner cartridges Solution Verify that the sealing tape has been completely removed from the toner cartridges The document might contain blank pages Check the document that you are printing to see if content appears on all of the pages The product might be malfunctioning To check the product print a Configuration page Pages print very slowly NOTE The product print speed is effected
39. toner cartridge Number of pages printed e Information about ordering new HP toner cartridges and recycling used HP toner cartridges Network Summary Prints a list of all product network settings Usage Page Prints a page that lists PCL pages PCL 6 pages PS pages pages that were jammed or mispicked in the product and reports the page count PCL Font List Prints a list of all the PCL fonts that are installed PS Font List PCL6 Font List Prints a list of all the PostScript PS fonts that are installed Prints a list of all the PCL6 fonts that are installed Service Page Provides information on supported paper types copy settings and other miscellaneous settings that are not on the configuration page Quick Forms menu Menu item Notebook Paper Sub menu item Description Narrow Rule Prints pages that have preprinted lines Wide Rule Child Rule Graph Paper 1 8 inch Prints pages that have preprinted graph lines 5 mm Checklist 1 Column Prints pages that have preprinted lines with check boxes 2 Column Music Paper Portrait Prints pages that have preprinted lines for writing music Landscape 60 Chapter 2 Solve problems USB Flash Drive menu Print Documents Easy Photo Print Prints documents stored on the USB drive Use the arrow buttons to scroll through the documents Touch the names of documents that you want to print Touch the summary screen to change setting
40. turned off A Press the wireless button on the product to open the Wireless menu and then turn the wireless radio on The product does not print after the wireless configuration completes 1 Make sure the product is turned on and in the ready state 2 Make sure you are connecting to the correct wireless network 3 Make sure that the wireless network is working correctly a Openthe Network Setup menu and then open the Wireless Menu item b Select the Run Network Test item to test the wireless network The product prints a report with the results 4 Make sure that your computer is working correctly If necessary restart your computer The product does not print and the computer has a third party firewall installed 1 Update the firewall with the most recent update available from the manvfacturer 2 f programs request firewall access when you install the product or try to print make sure you allow the programs to run 3 Temporarily turn off the firewall and then install the wireless product on the computer Enable the firewall when you have completed the wireless installation The wireless connection does not work after moving the wireless router or product Make sure that the router or product connects to the same network that your computer connects to 1 Open the Reports menu and select the Configuration Report item to print the report 2 Compare the service set identifier SSID on the configuration report to the S
41. 0 0 RED e X 0 0 0 0 0 0 PEERS EU ERA SEED SJ T11363 2006 BI X ZANTE EME AT RST eA EMO F SJ T11363 2006 PEREK ER DR BE AYE BE AP TA XE Restriction on Hazardous Substances statement Turkey T rkiye Cumhuriyeti EEE Y netmeli ine Uygundur Restriction on Hazardous Substances statement Ukraine 2008 1057 ENWW Safety statements 137 Additional statements for wireless products FCC compliance statement United States Exposure to radio frequency radiation CAUTION The radiated output power of this device is far below the FCC radio frequency exposure limits Nevertheless the device shall be used in such a manner that the potential for human contact during normal operation is minimized In order to avoid the possibility of exceeding the FCC radio frequency exposure limits human proximity to the antenna shall
42. 0 3 2 2006 2 EN 61000 3 3 2008 EN 55024 1998 A2 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 4 GB9254 2008 GB17625 1 2003 ENERGY USE Regulation EC No 1275 2008 ENERGY STAR Qualified Imaging Equipment Typical Electricity Consumption TEC Test Procedure Supplementary Information The product herewith complies with the requirements of the EMC Directive 2004 108 EC and the Low Voltage Directive 2006 95 EC the EuP Directive 2005 32 EC and carries the CE Marking C accordingly This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 For regulatory purposes these products are assigned a Regulatory model number This number should not be confused with the product name or the product number s ENWW Declaration of conformity 131 Shanghai China May 11 2011 For Regulatory Topics only contact European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department HQ TRE Standards Europe Herrenberger Strafe 140 D 71034 B blingen Fax 49 7031 14 3143 www hp eu certificates USA Contact Product Regulations Manager Hewlett Packard Company PO Box
43. 124 Appendix B Product specifications ENWW C Regulatory information e FCC regulations e Environmental product stewardship program e Declaration of conformity e Declaration of conformity e Safety statements e Additional statements for wireless products ENWW 125 FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If this equipment is not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase separation between equipment and receiver e Connect equipment to an outlet on a circuit different from that to which the receiver is located e Consult your dealer an experienced radio TV technician E NOTE Any changes or modifications to the printer that are not expressly approved by HP c
44. 2 Remove and retain the power cable interface cable and any optional accessories 3 lf possible include print samples and 50 to 100 sheets of paper that did not print correctly 4 Inthe U S call HP Customer Care to request new packing material In other areas use the original packing material if possible ENWW Repack the product 121 122 Appendix Service and support ENWW B Product specifications e Physical specifications e Power consumption electrical specifications and acoustic emissions e Environmental specifications ENWW 123 Physical specifications Table B 1 Physical specifications Product Height Depth Width Weight HP LaserJet Pro 400 264 mm 10 4 in 369 mm 14 5 in 365 mm 14 3 in 9 8 kg 21 6 Ib 401 Printer HP LaserJet Pro 400 M401d Printer HP LaserJet Pro 400 MAO 1n Printer HP LaserJet Pro 400 M4O dn Printer HP LaserJet Pro 400 268 mm 10 5 in 369 mm 14 5 in 365 mm 14 3 in 10 6 kg 23 4 Ib M401dw Printer Power consumption electrical specifications and acoustic emissions See www hp com support lim40 1series for current information Environmental specifications Table 2 Operating environment specifications Environment Recommended Allowed Temperature 17 to 25 C 62 6 to 77 F 15 to 30 C 59 to 86 F Relative humidity 30 to 70 relative humidity RH 10 to 80 RH Altitude Not applicable O to 3048 m 0 to 10 000 ft
45. 815 1 gt 5 1 2 3 1 2 3 112 21 og 508508 59 a9 rz 828 92298242 825 azz 82 8 982 5069096 590 508 og lt lt 9 gt a u 5 85 lt p lt A 9 8 Be 92141 macc v e 06 a sce us ap Dw J2142 24P1 o o J801 J5 29 216 1 Sb al 24P2 202 J1202 3 S S ve GND Laser 2 se GND Scanner 2 2E z g a voo2 GND assembly S 9 Engine controller PCA a 215 s 4 LE 15 24P2 J1001 i CNT2 14 MPSOL ame Sat RO 5 12 CNT psw es 5 alo OSS n E BU 2 ends E Bio GND ore 9 3 3U E 87 GND M2 6 is RSTO J101 5 sc N IE Tod GET gt e a MPSOL B ices 1 2 4 WAKEENG 6 WAKEVC us gaggi J802 ce 5 p BDO 58 11215121 J201 x op lt lt 25598003 25588638 4302 FTS LEA FB Hj 69 1 2 5 7 2 2 5 7 2 211 sc
46. Error Turn off then Ola od copre ba tecta 69 51 XX Error Turn off then on 69 54 XX Error Turn off eR DIE rto 69 55 X Error Turn off rehus Die Grote No cce 69 57 Fan error Turn off then 70 59 X Error Turn off then on e teet 70 79 Error Torn off then vaste RN 70 79 Service error Turn off then 71 Black cartridge low ven eos ete eH o ee bas rfe 71 Black cartridge very pw asc e rore Ido ote 71 Device error Press OK 71 Dooropens idee on DOMIN e RU NE een 72 Genuine HP supply installed i roget even 72 Install black cartridge uoce era chi td evt m cnp trad Iva epa dd 72 Invalid driver Press OK sse 72 Jam e ae Db s Fund 72 Jam in Tray X Clear jam and then Press 73 Load tray lt gt lt SIZE gt 73 Load tray 1 PLAIN SIZE Cleaning Mode 73 Load tray X Press OK for available media 73 Load tray lt gt lt gt lt SIZE gt ceris ted e aep ei baths 73 Manual Duplex Load tray X Press 74 Manual feed SIZE TYPE Press OK for available media 74 Memory is low Press tele 74 Misprint Press OK ninenin 74 ENWW vii viii Print failure
47. NTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries regions states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you 110 Appendix A Service and support ENWW THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU ENWW Hewlett Packard limited warranty statement 111 HP s Premium Protection Warranty LaserJet toner cartridge limited warranty statement 112 This HP product is warranted to be free from defects in materials and workmanship This warranty does not apply to products that a have been refilled refurbished remanufactured tampered with in any way b experience problems resulting from misuse improper storage or operation outside of the published environmental specifications for the printer product or c exhibit wear from ordinary use To obtain warranty service please return the product to place of purchase with a written description of the problem and print samples or contact HP customer support At HP
48. O NOT INSTALL DOWNLOAD OR OTHERWISE USE THE SOFTWARE IF YOU PURCHASED THE SOFTWARE BUT DO NOT AGREE TO THIS EULA PLEASE RETURN THE SOFTWARE TO YOUR PLACE OF PURCHASE WITHIN FOURTEEN DAYS FOR A REFUND OF THE PURCHASE PRICE IF THE SOFTWARE IS INSTALLED ON OR MADE AVAILABLE WITH ANOTHER HP PRODUCT YOU MAY RETURN THE ENTIRE UNUSED PRODUCT 1 THIRD PARTY SOFTWARE The Software may include in addition to HP proprietary software HP Software software under licenses from third parties Third Party Software and Third Party License Any Third Party Software is licensed to you subject to the terms and conditions of the corresponding Third Party License Generally the Third Party License is in a file such as license txt or a readme file You should contact HP support if you cannot find a Third Party License If the Third Party Licenses include licenses that provide for the availability of source code such as the GNU General Public License and the corresponding source code is not included with the Software then check the product support pages of HP s website hp com to learn how to obtain such source code 2 LICENSE RIGHTS You will have the following rights provided you comply with all terms and conditions of this EULA Use HP grants you a license to Use one copy of the HP Software Use means installing copying storing loading executing displaying or otherwise using the HP Software You may not modify the HP Softwar
49. P 113 recycling 128 supplies status page 60 144 Index support online 120 repacking product 121 switches DC controller 7 System Setup menu 61 systems 6 major product 2 T table repetitive defect 58 TCP IP settings 66 technical support online 120 repacking product 121 temperature abnormal high 15 abnormal low 14 controlling fuser 13 termistor TH1 12 text troubleshooting misformed characters 91 thermistor 12 thermoswitch TP1 12 iii toner loose troubleshooting 90 scatter troubleshooting 92 smeared troubleshooting 90 specks troubleshooting 89 toner cartridges memory chips 115 nonHP 113 recycling 128 supplies status page 60 warranty 112 touch screen clean 95 touchscreen calibrating 106 1 thermoswitch 12 transfer stage 24 Tray 1 jams clearing 81 settings 61 Tray 2 paper path 27 31 settings 61 trays jams clearing 82 84 settings 61 troubleshooting about 41 blank pages 96 checklist 41 control panel messages 68 control panel checks 44 curled media 92 direct connect problems 99 faded print 89 joms 80 LED diagnostics 46 lines printed pages 90 loose toner 90 network problems 99 initialization 106 pages not printing 96 pages printing slowly 96 poweron 44 problem source 43 repetitive defects 93 skewed pages 92 text 91 toner scatter 92 toner smear 90 toner specks 89 USB cables 96 wrinkles 92 U undercurrent protection 16 usage page 60 USB port
50. SID in the printer configuration for your computer 3 If the 55105 are not the same the devices are not connecting to the same network Reconfigure the wireless setup for your product Cannot connect more computers to the wireless product 1 Make sure that the other computers are within the wireless range and that no obstacles block the signal For most networks the wireless range is within 30 m 100 ft of the wireless access point 2 Make sure the product is turned on and in the ready state 3 Turn off any third party firewalls on your computer 102 Chapter 2 Solve problems ENWW 4 Make sure that the wireless network is working correctly product control panel and then open the Wireless Menu item b Select the Run Network Test item to test the wireless network The product prints a report with the results 5 Make sure that your computer is working correctly If necessary restart your computer 6 If the product is in Wireless Direct mode make sure that the computer connection is pointing to the correct IP address In Wireless Direct mode the product has two IP addresses one assigned by the router and the other set by the Wireless Direct function Use the printer IP address to connect other computers The wireless product loses communication when connected to a VPN e Typically you cannot connect to a VPN and other networks at the same time The network does not appear in the wireless networks list e
51. Verify that the cable is connected to the computer and to the product Verify that the cable is not longer than 5 m 16 4 ft Try using a shorter cable Verify that the cable is working correctly by connecting it to another product Replace the cable if necessary Solve network problems Check the following items to verify that the product is communicating with the network Before beginning print a configuration page from the product control panel and locate the product IP address that is listed on this page Poor physical connection The computer is using the incorrect IP address for the product The computer is unable to communicate with the product The product is using incorrect link and duplex settings for the network New software programs might be causing compatibility problems The computer or workstation might be set up incorrectly The product is disabled or other network settings are incorrect Poor physical connection 1 2 3 4 Verify that the product is attached to the correct network port using a cable of the correct length Verify that cable connections are secure Look at the network port connection on the back of the product and verify that the amber activity light and the green link status light are lit If the problem continues try a different cable or port on the hub The computer is using the incorrect IP address for the product ENWW 1 Open the printer properties and click the
52. a c tu v d HERE ra og reels 85 Clear a jam in the fuser 86 Solve paper handling problems tte tete Dea Reda c ripe tir 88 The product picks up multiple sheets of paper 88 The product does not pick up paper sostiene I Dae m RN Tre 88 Salve image quality problems correo teorie ege Pte E Ro er Ot trc A hue Li eu C p rg 89 Print quality examples sce ti rhe vete bip ete atmos ated via ae uet Der 89 Clean IBe progbBel oou eo p b tret 94 Clean the pickup and separation rollers 94 Clean the paper path 94 Clean the paper path LCD control panel 94 Clean the paper path touchscreen control panel 94 Cl an tectorio ede bendi tures 95 Solve pertormence problems soo ao RP EORR ROV OMM Ca oor 96 Factors affecting print performoabeg iios cse es ore 96 oeste debetis E 97 The product does not print or it prints slowly 97 The product does not print qseriusdosterru trei treten qiero COR 97 The product prints SlOW ly qo 98 Salve c nnectivity problems ros WD E EE Ert tali M E RA HERUM eels 99 ENWW ENWW Solve directconnect problems cipis oo 99 Solve network problems ax mse tee opa to eO teen NR HUN
53. aches the very low state Recommended action To ensure optimal print quality HP recommends replacing the toner cartridge this point You can continue printing until you notice a decrease in print quality Actual cartridge life may vary Once an HP toner cartridge has reached very low HP s Premium Protection Warranty on that toner cartridge has ended All print defects or cartridge failures incurred when an HP toner cartridge is used in continue at very low mode will not be considered to be defects in materials or workmanship in the toner cartridge under the HP Print Cartridge Warranty Statement Supplies low ENWW Description A toner cartridge is low Tools for troubleshooting 75 Recommended action Printing will continue until a Very Low message displays Consider having a replacement toner cartridge available Unexpected size in tray X Load size Press OK Description The product has detected paper in the tray that does not match the configuration for the tray Recommended action Load the correct paper into the tray or configure the tray for the size that you have loaded Unsupported black cartridge Press OK to continue Description The product has detected an installed toner cartridge that was not made by HP Recommended action Press the OK button to continue printing If you believe you purchased an HP supply go to www hp com go anticounterteit Service or repairs that are required as a res
54. aged If necessary use paper from a different package Use paper that has not previously been printed or copied on Make sure the tray is not overfilled If it is remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides so they are touching the paper stack without bending it If you are printing on heavy embossed or perforated paper use the manual feed feature and feed sheets one at a time Jam locations Jams can occur in these locations 1 Output bin 2 Rear door 3 Tray 1 4 Tray 2 5 Optional Tray 3 80 Chapter 2 Solve problems ENWW Loose toner might remain in the product after a jam This problem typically resolves itself after a few sheets have been printed Clear a jam in Tray 1 7 NOTE If the sheet tears remove all fragments before resuming printing 1 If you can see the jammed sheet remove the jammed sheet by pulling it straight out 2 If you cannot see the jammed sheet open the print cartridge door and then remove the print cartridge ENWW Clear jams 81 3 Remove the jammed sheet by pulling it straight out CAUTION Do not pull up on the jammed sheet Be sure to pull it straight out 4 Reinstall the print cartridge and then close the print cartridge door Clear a jam in Tray 2 1 Remove the tray
55. ality examples The following examples depict Letter size paper that has passed through the product short edge first These examples illustrate problems that would affect all the pages that you print whether you print in color or in black only The topics that follow list the typical cause and solution for each of these examples Problem Print is light or faded Cc Cc Cc Cc Cc Cause The media might not meet HP specifications Solution Use media that meets HP specifications The toner cartridge might be defective Print the supplies status page to check the remaining toner cartridge life See the user guide Replace the toner cartridge The product is set to override the Replace black cartridge message and to continue printing Replace the toner cartridge The print density setting might have been changed Set the print density setting to 0 Toner specks appear AaBbCc AaBbCc AaBbCc AaBbCC The media might not meet HP specifications Use only media that meets HP specifications See the complete version of the English service manual The paper path might need cleaning Clean the paper path See Clean the paper path on page 94 The toner cartridge might be leaking Check the cartridge for leaks Dropouts appear AaBbCc AabBbcc Aaabcc AaBRbCc AaBoCc A single sheet of print media might be defective T
56. alth CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Compliance is mandatory for products marketed in the United States The device is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside the device is completely confined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation N WARNING Using controls making adjustments or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation Canadian DOC regulations Complies with Canadian EMC Class B requirements Conforme la classe B des normes canadiennes de compatibilit lectromagn tiques CEM VCCI statement Japan cOEBIZ 72ABfBsix xiECI OX CREAT COREA 5 9 200 T VCCI B Power cord instructions Make sure your power source is adequate for the product voltage rating The voltage rating is on the product label The product uses either 110 127 Vac or 220 240 Vac and 50 60 Hz Connect the power cord between the product and a grounded AC outlet CAUTION prevent damage to the
57. and if applicable the Certificate of Authenticity The transfer may not be an indirect transfer such as a consignment Prior to the transfer the end user receiving the transferred Software will agree to this EULA Upon transfer of the HP Software your license is automatically terminated b Restrictions You may not rent lease or lend the HP Software or Use the HP Software for commercial timesharing or bureau use You may not sublicense assign or otherwise transfer the HP Software except as expressly provided in this EULA PROPRIETARY RIGHTS All intellectual property rights in the Software and User Documentation are owned by HP or its suppliers and are protected by law including applicable copyright trade secret patent and trademark laws You will not remove any product identification copyright notice or proprietary restriction from the Software LIMITATION ON REVERSE ENGINEERING You may not reverse engineer decompile or disassemble the HP Software except and only to the extent that the right to do so is allowed under applicable law CONSENT TO USE OF DATA HP and its affiliates may collect and use technical information you provide in relation to i your Use of the Software or the HP Product or ii the provision of support services related to the Software or the HP Product All such information will be subject to HP s privacy policy HP will not use such information in a form that personally identifies you except to the extent nec
58. ardous Substances statement Restriction on Hazardous Substances statement Ukraine Additional statements for wireless products eene FCC compliance statement United States Australia statement sequis apr pru pre au ixi niei Brazil ANATEL statement Canadian statements DT DLL European Union regulatory notice pU bis dui ti pipi Mexico statement ENWW xi xii ENWW List of tables Table 1 1 Proddct amp ca els v patre dp bu ips dt 3 Table 1 2 Sequence 4 Table 1 3 controller electrical components iore picti ta tret bep Seo eS Rap etes Lun ipa 7 Table 1 4 Motor control components tarea b pe nd RR Rn Ux rp p 9 Table 1 5 Fan control components coe autcm us td cadis ipe ica ctis 10 Table 1 6 Fuser control circuit components 12 Table 1 7 Pickup and feed system electrical components 28 Table 1 8 Paper feeder components Ha p EE Or pat arp base eR SEE 32 fable 2 1
59. ata Sheet MSDS Material Safety Data Sheets MSDS for supplies containing chemical substances for example toner can be obtained by accessing the HP Web site at www hp com go msds or www hp com hpinfo community environment productinfo safety For more information To obtain information about these environmental topics e Product environmental profile sheet for this and many related HP products e HP s commitment to the environment e environmental management system e HP s end of life product return and recycling program e Material Safety Data Sheets Visit www hp com go environment or www hp com hpinfo globalcitizenship environment 130 Appendix Regulatory information ENWW Declaration of conformity Declaration of Conformity according to ISO IEC 17050 1 and EN 17050 1 Manvfacturer s Name Hewlett Packard Information Technology R amp D DoC SHNGC 1100 00 rel 1 0 Shanghai Co Ltd Manufacturer s Address Building 6 No 690 BiBo Road ZhangJiang Shanghai China declares that the product Product Name HP LaserJet Pro 400 M401a M401n M401d M401dn Regulatory Model SHNGC 1 100 00 Product Options All Print Cartridges CF280A conforms to the following Product Specifications SAFETY 60950 1 2005 EN60950 1 2006 A11 A1 IEC 60825 1 2007 EN 60825 1 2007 Class 1 Laser LED Product IEC 62479 2010 EN 62479 2010 GB4943 2001 EMC CISPR22 2005 A1 EN55022 2006 Class EN 6100
60. ates network traffic If the green LED is off a link has failed For link failures check all of the network cable connections In addition you can try to manually configure the network card link speed setting by using the product control panel Change the Link Speed setting on an LCD control panel 1 At the product control panel press the OK button to open the menus 2 Select the Network Setup menu and then press the OK button 3 Select the Link Speed item and then press the OK button 4 Select the appropriate link speed and then press the OK button Change the Link Speed setting on a touchscreen control panel 1 From the Home screen the product control panel touch the Setup amp button 2 Scroll to and then touch the Network Setup 3 Scroll to and then touch Link Speed item 4 Touch the appropriate link speed Control panel LEDs The state of the Ready light and Attention light on the product signal the product status The following table outlines the possible control panel light states Product state Ready light state Attention light state Initializing Blinking Blinking Ready On Off Receiving data processing job or Blinking Off cancelling job Error message Off Blinking 46 Chapter 2 Solve problems ENWW Product state Ready light state Attention light state Fatal error 49 or 79 error On On The product will power off and then power on after one of these errors occurs
61. cing the toner cartridge Paper use This product s manual automatic duplex feature two sided printing and N up printing multiple pages printed on one page capability can reduce paper usage and the resulting demands on natural resources Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product s life ENWW Environmental product stewardship program 127 HP LaserJet print supplies It s easy to return and recycle your HP LaserJet toner cartridges after use free of charge with HP Planet Partners Multilingual program information and instructions are included in every new HP LaserJet toner cartridge and supplies package You help reduce the toll on the environment further when you return multiple cartridges together rather than separately HP is committed to providing inventive high quality products and services that are environmentally sound from product design and manufacturing to distribution customer use and recycling When you participate in the HP Planet Partners program we ensure your HP LaserJet toner cartridges are recycled properly processing them to recover plastics and metals for new products and diverting millions of tons of waste from landfills Since this cartridge is being recycled and used in new materials it will not be returned to you Thank you for being environmentally responsible
62. ck for and remove any non HP components for example a toner cartridge from the product Remove the product from the network and make sure that the failure is with the product before beginning troubleshooting ENWW Troubleshooting process 43 Power subsystem Power on checks When you turn on the product if it does not make any sound or if the control panel display is blank check the following items Verify that the product is plugged directly into an active electrical outlet that has the correct voltage Do not plug the product into a surge protector or power strip Verify that the on off switch is in the on position Verify that the formatter is seated and operating correctly Remove any HP Jetdirect accessories or other devices and then try to turn the product on again Make sure that the control panel display is connected Check the two fuses on the power supply If necessary replace the power supply If necessary replace the DC controller Control panel checks Use the product control panel to conduct tests on the control panel LEDs display or buttons LCD control panel checks 1 2 On the product control panel press the OK button to open the menus Press the left arrow button and then quickly press the Cancel gt lt button The display should return to Ready status Press the OK button again to open the menus The first menu should be the 2ndary Service menu Press the OK button again to open
63. clean touch screen 95 cleaning page printing 56 94 display contrast 63 display test 106 language 61 menu map printing 59 message types 68 messages troubleshooting 68 Network Setup menu 66 Reports menu 59 Service menu 64 System Setup menu 61 conventions document iii counterfeit supplies 114 Courier font settings 64 creases troubleshooting 92 crooked pages 92 curl paper settings 64 curled media 92 customer support online 120 repacking product 121 D DC controller electrical components 7 engine control system 6 laser scanner system operations 18 pickup and feed system operations 27 default settings restoring 64 NVRAM initialization 106 defaults restoring 104 demo page 59 developing stage 22 diagrams components 3 DC controller 7 engine control systems 6 fan FM1 10 high voltage power supply 11 low voltage power supply 16 main motor 9 major systems 2 display contrast setting 63 disposal end of life 129 document conventions iii dots troubleshooting 89 drive circuit failure 15 drivers usage page 60 drum image formation operations 21 Index 141 E electrical components DC controller 7 paper feeder 32 33 pickup and feed 0 electrical safety 17 electrical specifications 124 electronic hardware recycling 130 end of life disposal 129 engine control DC controller 7 high voltage power supply 11 environmental stewardship program 127 error messages error report 76 eventlog 76 er
64. contacts the photosensitive drum and deposits toner on the electrostatic latent image which becomes visible Step 3 Development Toner acquires a negative charge as a result of the friction from the developing roller rotating against the developing blade When the negatively charged toner comes in contact with the drum it adheres to 22 Chapter 1 Theory of operation ENWW ENWW the electrostatic latent image When the toner is on the drum the image becomes visible The developing bias is applied to the developing roller Figure 1 17 Development process Blade Developing roller Photosensitive drum Image formation system Developing bias 23 Transfer stage During the transfer stage the photosensitive drum transfers a toner image to the paper Step 4 Transfer The transfer bias is applied to the transfer roller to give the paper a positive charge The positively charged paper attracts the negatively charged toner from the photosensitive drum surface Figure 1 18 Transfer process Photosensitive drum Transfer roller Transfer bias 4 Step 5 Separation 24 The elasticity of the paper and the curvature of the photosensitive drum cause the paper to separate from the drum surface The static charge eliminator reduces back side static discharge of the paper for stable paper feeding and image quality Figure 1 19 Separation from the drum P
65. correct run the wireless setup again With secured networks make sure the security information is correct If the security information is incorrect run the wireless setup again If the wireless network is working correctly try accessing other computers on the wireless network If the network has Internet access try connecting to the Internet over a wireless connection The encryption method AES or TKIP is the same for the product as it is for the wireless access point on networks using WPA security The product is within the range of the wireless network For most networks the product must be within 30 m 100 ft of the wireless access point wireless router Obstacles do not block the wireless signal Remove any large metal objects between the access point and the product Make sure poles walls or support columns containing metal or concrete do not separate the product and wireless access point The product is located away from electronic devices that might interfere with the wireless signal Many devices can interfere with the wireless signal including motors cordless phones security system cameras other wireless networks and some Bluetooth devices The printer driver is installed on the computer You have selected the correct printer port The computer and product connect to the same wireless network Solve connectivity problems 101 The control panel displays the message The wireless feature on this product has been
66. des cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com OpenSSL 119 Customer support Get telephone support for your country region Country region phone numbers are on the flyer that was in the box with your product or at www hp com support Have the product name serial number date of purchase and problem description ready Get 24 hour Internet support www hp com support ljm40 1 series Download software utilities drivers and electronic www hp com support lim40 series information Order additional HP service or maintenance agreements www hp com go carepack Register your product www register hp com 120 Appendix A Service and support ENWW Repack the product If HP Customer Care determines that your product needs to be returned to HP for repair follow these steps to repack the product before shipping it Z CAUTION Shipping damage as a result of inadequate packing is the customer s responsibility 1 Remove and retain the toner cartridge CAUTION It is extremely important to remove the toner cartridge before shipping the product A toner cartridge that remains in the product during shipping can leak and cover the product engine and other parts with toner To prevent damage the toner cartridge avoid touching the rollers on it and store the toner cartridge so that it is not exposed to light
67. e OK button to finish the job or press the Cancel gt lt button to cancel the job Break the job into smaller jobs that contain fewer pages Misprint Press OK Description Paper has been delayed as it moves through the product Recommended action Press the OK button to clear the message To avoid this problem try the following solutions o Adjust the paper guides in the tray Make sure the front paper guide is pushing the paper against the back edge of the tray o Use paper that meets HP specifications Store paper unopened its original packaging o Use the product in an area that meets the environmental specifications for this product 74 Chapter 2 Solve problems ENWW Print failure press OK If error repeats turn off then on Description The product cannot process the page Recommended action Press the OK button to continue printing the job but output might be affected If the error persists turn the power off and then on Resend the print job Rear door open Remove Description The product rear door is open Recommended action Close the door shipping material from toner cartridge Description A toner cartridge shipping lock is installed Recommended action Pull the orange tab to remove the shipping lock from the cartridge Replace black cartridge Description The toner cartridge is at the end of its useful like and the product is customer configured to stop printing when it re
68. e control panel Instead they are only recorded in the event log Table 2 6 Event log only messages Event code Description Solution 50 2000 Slow fuser error 50 7000 Fuser open error Low subthermistor fuser error High subthermistor fuser error 51 2000 Black scanner laser error inline devices only 54 0100 Environmental sensor error Verify that the DC controller connectors are firmly connected If the error persists replace the temperature humidity sensor If the error persists replace the DC controller 54 0600 Density sensor error 54 1100 Black density out of range 54 1200 Black density measurement abnormality Verify that the cables between the DC controller is firmly connected If the error persists replace the color misregistration sensor If the error persists replace the DC controller 54 1400 Color plane registration sensor error inline devices only 78 Chapter 2 Solve problems 1 Turn off the power by using the power switch and then wait at least 30 seconds 2 on the power and wait for the product to initialize If the error persists verify that the cables between the color misregistration sensor and the DC controller are firmly connected If the error persists replace the color misregistration sensor If the error persists replace the toner cartridge tray If the error persists replace the DC controller ENWW
69. e or disable any licensing or control feature of the HP Software If this Software is provided by HP for Use with an imaging or printing product for example if the Software is a printer driver firmware or add on the HP Software may only be used with such product HP Product Additional restrictions on Use may appear in the User Documentation You may not separate component parts of the HP Software for Use You do not have the right to distribute the HP Software b Copying Your right to copy means you may make archival or back up copies of the HP Software provided each copy contains all the original HP Software s proprietary notices and is used only for back up purposes 3 UPGRADES To Use HP Software provided by HP as an upgrade update or supplement collectively Upgrade you must first be licensed for the original HP Software identified by HP as eligible for the Upgrade To the extent the Upgrade supersedes the original HP Software you may no longer use such HP Software This EULA applies to each Upgrade unless HP provides other terms with the Upgrade In case of a conflict between this EULA and such other terms the other terms will prevail 116 Appendix A Service and support ENWW ENWW 10 11 TRANSFER a Third Party Transfer The initial end user of the HP Software may make a one time transfer of the HP Software to another end user Any transfer will include all component parts media User Documentation this EULA
70. e pes eens chine beaten 22 Step 2 Laser beam exposure ener ex rn e eri 22 lt depen feld va E 22 Step ahi re Hb Ur rever 22 Tes er Los cr retentis Teu eG eb 24 ble E Transfer e Leda Ule Rma eins E 24 Step 55 5 ipti bee eee r oae te exeo de tee due guns 24 M 25 Step 25 ENWW Drum cleaning stage 26 Step 7 Drom cleaning 26 Pickup and EE 2 27 Jam detection 29 Paper feeder optional Tray rb eredi apex etae ee be rm 31 Paper i5egereperallo 33 34 Fi 36 2 Solve problems esa cassa budue ree eose iaso SMS Ig tUm PME nease onae Du NEU n 37 Solve problems checklist abiere cideso rs rera vasca bati aid eA GR dvi 38 MENU map o lube NU 40 Print the menu LCD control panel iie certe ttr rte annee 40 Print the menu map touchscreen control 40 Troubleshboling process
71. e toner cartridge or their product HP collects a sampling of the memory chips from toner cartridges returned to HP s free return and recycling program HP Planet Partners www hp com recycle The memory chips from this sampling are read and studied in order to improve future HP products HP partners who assist in recycling this toner cartridge might have access to this data as well Any third party possessing the toner cartridge might have access to the anonymous information on the memory chip ENWW Data stored on the toner cartridge 115 End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT This End User License Agreement EULA is a contract between a you either an individual or the entity you represent and b Hewlett Packard Company HP that governs your use of the software product Software This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software including a license agreement in online documentation The term Software may include i associated media ii a user guide and other printed materials and iii online or electronic documentation collectively User Documentation RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS AND CONDITIONS OF THIS EULA BY INSTALLING COPYING DOWNLOADING OR OTHERWISE USING THE SOFTWARE YOU AGREE TO BE BOUND BY THIS EULA IF YOU DO NOT ACCEPT THIS EULA D
72. ed to ammonia gas such as that produced by diazo copiers or office cleaning materials NOTE Diazo copiers produce ammonia gas as part of the coping processes Ammonia gas from cleaning supplies or a diazo copier can have an adverse affect on some product components for example the toner cartridge imaging drum Is the product exposed to direct sunlight Paper Does the customer use only supported paper Is the paper in good condition no curls folds or distortion Is the paper stored correctly and within environmental limits Input tray ls the amount of paper in the tray within specifications ls the paper correctly placed in the tray Are the paper guides aligned with the stack Supplies ls the toner cartridge installed correctly and firmly seated Has the sealing tape been removed from the toner cartridge 15 the toner cartridge within its estimated life Check the supplies status page Transfer roller and fuser Are the transfer roller and fuser installed correctly Covers Condensation Miscellaneous Are the front and rear doors firmly closed Does condensation occur following a temperature change particularly in winter following cold storage If so wipe affected parts dry or leave the product on for 90 to 120 minutes Was a toner cartridge opened soon after being moved from a cold to a warm room If so allow the toner cartridge to sit at room temperature for 1 to 2 hours Che
73. edia out sensor MP tray media out signal P5915 Right paper width sensor Media width signal PS916 Fuser output sensor Fuser output signal PS918 Output bin full sensor Output bin media full signal 28 Chapter 1 Theory of operation ENWW Jam detection The product uses the following sensors to detect the presence of paper and to check whether the paper is being fed correctly or has jammed Figure 1 24 Jam detection sensors m ot Simplex media path 3 Duplex media path Number Description P5912 Top of page sensor PS913 Paper width sensor PS914 Left paper width sensor ENWW Pickup and feed system 29 30 Description Right paper width sensor P5916 Fuser output sensor The product detects the following jams e Pickup delay jam e Pickup stationary jam e Delivery delay jam e Delivery stationary jam e Fuser wrapping jam e Door open e Residual paper jam e Duplex reverse jam 1 duplex models only e Duplex reverse jam 2 duplex models only Chapter 1 Theory of operation ENWW Paper feeder optional Tray 3 The paper feeder is optionally installed at bottom of the product It picks up and feeds the paper to the product The product DC controller controls the paper feeder operational sequence Figure 1 25 Paper feeder paper path
74. efore the product Auto 30 Minutes Power Down feature activates 1 Hour 2 Hours 4 Hours 8 Hours 24 Hours 62 Chapter 2 Solve problems ENWW Menu item Sub menu Sub menu item Wake Events USB Job LAN Job Wireless Job wireless models only Button Press USB Drive Insert Description Enables or disables certain product events like when a control panel button is pressed that will cause the product to revert from Auto Power Down mode to Ready status Print Density range of 1 to 5 Select the print density level The default setting is 3 Supply Settings Black Cartridge Very Low Setting Stop Prompt Continue Low Threshold A percentage range of 1 to 100 Set how the product behaves when the black toner cartridge reaches the very low threshold e Stop The product stops printing until you replace the toner cartridge e Prompt The product stops printing and prompts you to replace the toner cartridge You can acknowledge the prompt and continue printing e Continue The product alerts you that the toner cartridge is very low but it continues printing Set the percentage of estimated life remaining at which the product alerts you that the toner cartridge is low Administration Product Security touchscreen control panel models only Enable product security If turned on the product prompts you to set a password After it is set the password will be needed to change p
75. ependently and must be coordinated with the other processes Image formation consists of the following processes Latent image formation Development Transfer Fuser Drum cleaning These processes are divided into seven steps which are shown below and described in the following sections Figure 1 14 Image formation process Paper path Latent image formation 4 Direction of the drum rotation 1 Primary charging CENE PEN Fusing Transfer Latent image formation stage During the steps that comprise this stage a latent image is formed by applying a negative charge to the photosensitive drum You cannot see this image on the drum ENWW Image formation system 21 Step 1 Primary charging To prepare for latent image formation the surface of the photosensitive drum is charged with a uniform negative charge The primary charging roller receives the primary charging bias and then the roller charges the drum directly Figure 1 15 Primary charging process Primary charging roller Primary charging bias Photosensitive drum Step 2 Laser beam exposure The laser beam scans the photosensitive drum to neutralize the negative charge on portions of the drum surface An electrostatic latent image forms where the negative charge was neutralized Figure 1 16 Laser beam exposure Laser beam Unexposedarea Exposed area Developing stage The developing roller
76. ers Verify that the problem also occurs on the configuration page 91 Problem The printed page is curled or wavy Cause The product is not set to print on the type of media on which you want to print The Service menu item Less Paper Curl is set to Off The media might not meet HP specifications Solution In the printer driver select the Paper tab and set Type is to match the type of paper on which you are printing Print speed might be slower if you are using heavy paper Use the control panel menus to change the setting See Service menu on page 104 Use a different paper such as high quality paper that is intended for laser printers Text or graphics are skewed on the printed page Aaah C OBbc aBbc Both high temperature and humidity can cause paper curl The media might be loaded incorrectly Check the product environment Ensure that the paper or other print media is loaded correctly and that the media guides are not too tight or too loose against the stack See the user guide The media might not meet HP specifications Use a different paper such as high quality paper that is intended for laser printers The printed page contains wrinkles or creases The media might be loaded incorrectly Verify that the media is loaded correctly and that the media guides are not too tight or too loose against the stack See
77. es indicate the current product status or situations that might require action Alert and warning messages appear temporarily and might require you to acknowledge the message by pressing the OK button to resume or by pressing the Cancel gt lt button to cancel the job With certain warnings the job might not complete or the print quality might be affected If the alert or warning message is related to printing and the auto continue feature is on the product will attempt to resume the printing job after the warning has appeared for 10 seconds without acknowledgement Critical error messages can indicate some kind of failure Turning off and then turning on the power might fix the problem If a critical error persists the product might require service Control panel messages 10 x000 Supply Error Description The toner cartridge memory chip cannot be read or is missing o 10 0000 memory chip error o 10 1000 memory chip is missing Recommended action Reinstall the toner cartridge Turn the product off and then on If the message persists replace the toner cartridge 49 Error Turn off then on Description The product experienced an internal error Recommended action Turn the product off wait at least 30 seconds and then turn the product on and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP suppor
78. essary to enhance your Use or provide support services LIMITATION OF LIABILITY Notwithstanding any damages that you might incur the entire liability of HP and its suppliers under this EULA and your exclusive remedy under this EULA will be limited to the greater of the amount actually paid by you for the Product or U S 5 00 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES INCLUDING DAMAGES FOR LOST PROFITS LOST DATA BUSINESS INTERRUPTION PERSONAL INJURY OR LOSS OF PRIVACY RELATED IN ANY WAY TO THE USE OF OR INABILITY TO USE THE SOFTWARE EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE ABOVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE Some states or other jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you U S GOVERNMENT CUSTOMERS Software was developed entirely at private expense All Software is commercial computer software within the meaning of the applicable acquisition regulations Accordingly pursuant to US FAR 48 CFR 12 212 and DFAR 48 CFR 227 7202 use duplication and disclosure of the Software by or for the U S Government or a U S Government subcontractor is subject solely to the terms and conditions set forth in this End User License Agreement except for provisions which are c
79. for troubleshooting 69 Recommended action Turn the product power off wait at least 30 seconds and then turn the product power on and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP support 57 Fan error Turn off then on Description The product has experienced a problem with its internal fan Recommended action Turn the product power off wait at least 30 seconds and then turn the product power on and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP support 59 X Error Turn off then on Description The product has experienced a problem with one of the motors Recommended action Turn the product power off wait at least 30 seconds and then turn the product power on and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP support 79 Error Turn off then on Description The product has experienced an internal firmware error Recommended action Turn the product power off wait at least 30 seconds and then turn the product power on and wait for it to initialize If you are using a surge protector remove it Plug the prod
80. for using supplies that are in good condition Pre troubleshooting checklist The following table includes basic questions to ask the customer to quickly help define the problem s General topic Questions Environment e 15 product installed on a solid level surface 1 e 15 power supply voltage within 10 volts of the specified power source e 15 power supply plug inserted in the product and the outlet 15 operating environment within the specified parameters e 15 the product exposed to ammonia gas such as that produced by diazo copiers or office cleaning materials NOTE Diazo copiers produce ammonia gas as part of the copying processes Ammonia gas from cleaning supplies or a diazo copier can have an adverse effect on some product components for example the toner cartridge OPC e 15 the product exposed to direct sunlight Media e Does the customer use only supported media e 15 media in good condition no curls folds or distortion e 15 the media stored correctly and within environmental limits Input trays 15 amount of media in the tray within specifications e the media correctly placed in tray e the paper guides aligned with the stack e lsthe tray correctly installed in the product ENWW Troubleshooting process 41 42 General topic Toner cartridge Questions Is the toner cartridge installed correctly Transfer unit and
81. found Chapter 1 Theory of operation ENWW Safety In addition two fuses in the low voltage power supply protect against an overcurrent event If an overcurrent event occurs in the AC line the fuse blows and cuts off the power distribution For safety purposes the product has a function to interrupt the 24V power supply to the fuser and the high voltage power supply The door switch is turned off and 24V power stops if the cartridge door is opened SW301 is turned off The product has the power switch on the DC line so if the AC power flows even the power switch is turned off Be sure to unplug the power cord before disassembling the product Low voltage power supply unit failure detection ENWW The DC controller determines a low voltage power supply failure stops 24V output and notifies the formatter when it detects that the 24V output is higher than the specified voltage Engine control system 17 Laser scanner system 18 The laser scanner system forms a latent image on the photosensitive drum according to the video signals sent from the formatter The main components of the laser scanner are the laser assembly and the scanner motor assembly which are controlled by the signals sent from the DC controller Figure 1 12 Laser scanner system Engine controller Chapter 1 SCANNER MOTOR SPEED CONTROL signal Theory of operation Scanner motor assembly eue mE Lau 1 Format
82. from the product 82 Chapter 2 Solve problems ENWW 2 Remove the jammed sheet by pulling it straight out 3 Replace the tray 4 Press the OK button to continue printing ENWW Clear jams 83 Clear a jam in optional Tray 3 1 Remove the tray from the product 2 Remove the jammed sheet by pulling it straight out 3 Replace the tray 4 Press the OK button to continue printing 84 Chapter 2 Solve problems ENWW Clear jams from the output bin CAUTION not use sharp objects such as tweezers needle nose pliers to remove jams Damage caused by sharp objects will not be covered by the warranty 1 With both hands grasp the paper and carefully pull it free from the product Clear a jam in the duplexer area 1 Open the rear door ENWW Clear jams 85 2 Remove any jammed sheets NOTE lf the sheet tears remove all fragments before resuming printing CAUTION Wait until the fuser area has cooled before clearing the jam 3 Close the rear door Clear a jam in the fuser area 1 Open the rear door 86 Chapter 2 Solve problems ENWW 2 Remove any jammed sheets NOTE Ifthe sheet tears remove all fragments before resuming printing CAUTION Wait until the fuser area has cooled before clearing the jam 3 Close the rear door ENWW Clear jams 87 Solve paper handling problems The product picks up multiple sheets of paper If the
83. he duplex models reverses and re sends the paper to print on second side of paper Figure 1 22 Pickup and feed system paper path Face down delivery roller E 8 Fuser film MP tray pickup roller Photosensitive drum Pressure roller e ion roller MP tray separation pad Duplex feed roller Duplex re pickup roller O uM UM SA Cassette pickup roller Cassette separation pad me roller Simplex media path gt Duplex media path The pickup and feed system includes the following electrical components ENWW Pickup and feed system 27 Figure 1 23 Pickup and feed system electrical components T Table 1 7 Pickup and feed system electrical components Number Description Signal MI Main motor Main motor control signal SL Cassette pickup solenoid Cassette pickup solenoid control signal SL2 Multipurpose tray pickup solenoid MP tray pickup solenoid control signal SL3 Duplex reverse solenoid duplex models Duplex reverse solenoid control signal only PS912 Top of page sensor Top signal PS913 Paper width sensor Media width signal 5914 Cassette paper out sensor Cassette media out signal P5914 Left paper width sensor Media width signal PS915 Multipurpose tray m
84. hotosensitive Static charge eliminator Transfer roller Chapter 1 Theory of operation ENWW Fusing stage Until the fusing stage is complete the image is not permanently affixed to the print media The toner can be easily smudged until the heat and pressure of the fusing process fix the image to the sheet Step 6 Fusing The product uses an on demand fusing method to fuse the toner image onto the media The toner image is permanently affixed to the print media by the heat and pressure The fusing bias is applied to the pressure roller to improve image quality Figure 1 20 Fusing Fuser heater Fuser film Pressure roller Fusing bias ENWW Image formation system 25 Drum cleaning stage Not all of the toner is removed from the photosensitive drum during the transfer stage During the cleaning stage the residual or waste toner is cleared from the drum surface to prepare the surface for the next latent image formation Step 7 Drum cleaning The cleaning blade scrapes the residual toner off the surface of the photosensitive drum and deposits it in the toner collection box The drum is now clear and ready for the next image formation process Figure 1 21 Drum cleaning Cleaning blade Photosensitive 26 Chapter 1 Theory of operation ENWW Pickup and feed system The system picks up and feeds the print media It consists of several types of feed rollers The duplex feed assembly in t
85. hows the information found on the product configuration page Network Summary Shows the information found on the product network configuration page Reports Allows you to print the configuration and supplies status pages that the product generates Event Log Shows a list of all product events and errors System tab e Provides the ability to configure the e product from your computer Device Information Provides basic product and company information Paper Setup Allows you to change the paper handling defaults for the product Print Quality Allows you to change the print quality defaults for the product including calibration settings Paper Types Allows you to configure print modes that correspond to the paper types that the product accepts System Setup Allows you to change the system defaults for the product Service Allows you to start the cleaning procedure on the product Product Security Allows you to set or change the product password Save and Restore Save the current settings for the product to a file on the computer Use this file to load the same settings onto another product or to restore these settings to this product at a later time NOTE The System tab can be password protected If this product is on a network always consult with the administrator before changing settings on this tab ENWW Tools for troubleshooting 55 Tab or section Description Print tab Printing Change the defau
86. incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries regions states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country region to country region state to state or province to province HP s limited warranty is valid in any country region or locality where HP has a support presence for this product and where HP has marketed this product The level of warranty service you receive may vary according to local standards HP will not alter form fit or function of the product to make it operate in a country region for which it was never intended to function for legal or regulatory reasons TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRA
87. ion Load the correct paper into Tray 1 or press OK to use paper in a different tray Load tray 1 PLAIN SIZE Cleaning Mode Description The product is ready to process the cleaning operation Recommended action Load Tray 1 with plain paper in the size indicated and then press the OK button Load tray X Press OK for available media Description The tray is empty Recommended action Load paper into the tray to continue printing Press the OK button to select a different tray Load tray X TYPE SIZE ENWW Description A tray is configured for the paper type and size that the print job is requesting but that tray is empty Recommended action Load the correct paper into the tray or press the OK button to use paper in a different tray Tools for troubleshooting 73 Manual Duplex Load tray X Press OK Description The first side of a manual duplex job has printed and the page needs to be loaded to process the second side Recommended action Load the page in the indicated tray with the side to be printed face up and the top of the page away from you and then press the OK button Manual feed SIZE TYPE Press OK for available media Description The product is set for manual feed mode Recommended action Press the OK button to clear the message or load the correct paper into Tray 1 Memory is low Press OK Description The product memory is almost full Recommended action Press th
88. licables aux appareils num riques de Classe B prescribes dans le r glement sur le brovillage radio lectrique dict par le Minist re des Communications du Canada Le composant RF interne est conforme la norme CNR 210 d Industrie Canada European Union regulatory notice The telecommunications functionality of this product may be used in the following EU and EFTA countries regions 138 Appendix Regulatory information ENWW Austria Belgium Bulgaria Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Malta Netherlands Norway Poland Portugal Romania Slovak Republic Slovenia Spain Sweden Switzerland and United Kingdom Notice for use in France For 2 4 GHz Wireless LAN operation of this product certain restrictions apply This equipment may be used indoor for the entire 2400 2483 5 MHz frequency band channels 1 13 For outdoor use only 2400 2454 MHz frequency band channels 1 9 may be used For the latest requirements see www arcep fr L utilisation de cet equipement 2 4 GHz Wireless LAN est soumise certaines restrictions Cet quipement peut tre utilis l int rieur d un b timent en utilisant toutes les fr quences de 2400 2483 5 MHz Chaine 1 13 Pour une utilisation en environnement ext rieur vous devez utiliser les fr quences comprises entre 2400 2454 MHz Chaine 1 9 Pour les derni res rest
89. lt product print settings such as number of copies and paper orientation These are the same options that are available on the control Provides the ability to change panel default print settings from your computer PCL5c View and change the PCL5c settings e PostScript Turn off or on the Print PS Errors feature Networking tab network Network administrators can use this tab to control network related settings for the product models only when it is connected to an IP based network It also allows the network administrator to set up wireless direct functionality This tab does not appear if the product is directly Provides the ability to change connected to a computer network settings from your computer HP Web Services tab Use this tab to set up and use various Web tools with the product HP Smart Install tab Use this tab to download and install the print driver Internal print quality test pages Clean the paper path During the printing process paper toner and dust particles can accumulate inside the product Over time this buildup can cause print quality problems such as toner specks or smearing This product has a cleaning mode that can correct and prevent these types of problems Clean the paper path LCD control panel 1 On the product control panel press the OK button to open the menus 2 Open the following menus e Service e Cleaning Page 3 Load plain paper in Tray 1 and then press the button to
90. mation ENWW your next delivery or pick up or take it to an authorized UPS drop off center Requested UPS Ground pickup will be charged normal pick up rates For the location of your local UPS drop off center call 1 800 PICKUPS or visit www ups com If you are returning the package with the FedEx label give the package to either the U S Postal Service carrier or FedEx driver during your next pick up or delivery Requested FedEx Ground pickup will be charged normal pick up rates Or you can drop off your packaged toner cartridge s at any U S Post Office or any FedEx shipping center or store For the location of your nearest U S Post Office please call 1 800 ASK USPS or visit www usps com For the location of your nearest FedEx shipping center store please call 1 800 GOFEDEX or visit www fedex com For more information or to order additional labels or boxes for bulk returns visit www hp com recycle or call 1 800 340 2445 Information subject to change without notice Residents of Alaska and Hawaii Do not use the UPS label Call 1 800 340 2445 for information and instructions The U S Postal Service provides no cost cartridge return transportation services under an arrangement with HP for Alaska and Hawaii Non U S returns To participate in HP Planet Partners return and recycling program just follow the simple directions in the recycling guide found inside the packaging of your new product supply item or visit www hp com rec
91. med Figure 1 28 Jam detection sensors m E NC PS913 iv 5914 PS915 4 PS912 sj Simplex media path 3 Duplex media path Number Description P5912 Top of page sensor PS913 Paper width sensor 5914 Left paper width sensor 34 Chapter 1 Theory of operation ENWW ENWW Description Right paper width sensor PS916 Fuser output sensor Paper jam events in the paper feeder are detected by the DC controller The product detects the following jams Pickup delay jam Pickup stationary jam Delivery delay jam Delivery stationary jam Fuser wrapping jam Door open jam Residual paper jam Duplex reverse jam 1 duplex models only Duplex reverse jam 2 duplex models only Paper feeder optional Tray 3 35 USB flash drive The HP LaserJet Pro 400 M4O1dn Printer and the HP LaserJet Pro 400 M40 dw Printer models feature printing from a USB flash drive These models print the following file types from the USB flash drive e PDF e JPEG When a USB flash drive is inserted into the front of the product the control panel will display the USB Flash Drive menu The files on the USB flash drive can be accessed from the control panel using the touchscreen Any RGB JPEG or PDF files on the USB flash drive can be printed directly from the p
92. ment e OpenSSL e Customer support e Repack the product ENWW 109 Hewlett Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet Pro 400 M401a 4014 M401n 401 product exchange M401dw HP warrants to you the end user customer that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or equivalent in performance to new HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been subject to
93. menus 2 Open the following menus e Service LaserJet Update e Check For Updates Now 3 Select the Yes option and then press the OK button to prompt the product to search for firmware updates If the product detects an upgrade it will begin the update process NOTE The LaserJet Update menu also contains items that allow you to set up automatic firmware updates for the product allow you to upload an earlier firmware version and enable or disable a prompt prior to a firmware file upload Manually update the firmware touchscreen control panel 1 From the Home screen the product control panel touch the Setup X button 2 Open the following menus e Service e LaserJet Update Check For Updates Now 3 Touch the Yes button to prompt the product to search for firmware updates If the product detects an upgrade it will begin the update process NOTE The LaserJet Update menu also contains items that allow you to set up automatic firmware updates for the product allow you to upload an earlier firmware version and enable or disable a prompt prior to a firmware file upload 108 Chapter 2 Solve problems ENWW A Service and support e Hewlett Packard limited warranty statement e HP s Premium Protection Warranty LaserJet toner cartridge limited warranty statement e policy on non HP supplies e HPanticounterfeit Web site e Data stored on the toner cartridge e End User License Agree
94. ndary service menu structure Table 2 7 Secondary Service menu Menu item Sub menu item Description Service Reports Cont Self Test Print a continuous configuration page Error Report Print an error report ENWW Service mode functions 105 Table 2 7 Secondary Service menu continued Menu item Sub menu Description Location A list of available locations This item sets certain product parameters that are dependent on the appears location such as the default paper size and the symbol set Scroll to the appropriate location and select Yes to set the location The product automatically restarts after you change the location line Frequency This item allows the refresh rate of the touchscreen control panel to be changed between 50 and 60 Hz Display Test Use this test to verify that the LEDs and characters on the control panel display function correctly At the beginning of the test each of the LEDs is turned on one attime Press the OK button to continue to the next LED After the LED test is complete the character test begins by testing the pixels on each line Then each of the 255 characters is displayed in groups of 16 Press the OK button to continue to the next group of 16 characters You can cancel the test at any time by pressing the Cancel X Button Test Use this test to verify that the control panel buttons function correctly The display prompts you to press each button Calibra
95. not be less than 20 cm 8 in during normal operation This device complies with Part 15 of FCC Rules Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device A CAUTION Based on Section 15 21 of the FCC rules changes of modifications to the operation of this product without the express approval by Hewlett Packard Company may invalidate its authorized use Australia statement This device incorporates a radio transmitting wireless device For protection against radio transmission exposure it is recommended that this device be operated no less than 20 cm from the head neck or body Brazil ANATEL statement Este equipamento opera em car ter secund rio isto n o tem direito prote o contra interfer ncia prejudicial mesmo de esta es do mesmo tipo e n o pode causar interfer ncia a sistemas operando em car ter prim rio Canadian statements For Indoor Use This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of the Canadian Department of Communications The internal wireless radio complies with RSS 210 of Industry Canada Pour l usage d int rieur pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites app
96. nt server NVRAM initialization 106 K Korean EMC statement 136 L language control panel 61 laser beam exposure stage 22 scanner system operations 18 laser safety statements 135 136 last rotation operation period 4 latent image formation stage 21 LEDs troubleshooting 46 license software 116 light print troubleshooting 89 lightness faded print troubleshooting 89 lines troubleshooting 90 printed pages 90 location setting 106 loose toner troubleshooting 90 low temperature 14 low voltage power supply 16 failure 17 LSTR last rotation operation period 4 LVPS low voltage power supply 16 M 1 diagram 9 main motor diagram 9 material restrictions 129 Material Safety Data Sheet MSDS 130 media curled troubleshooting 92 default settings 61 jam detection operations 29 34 wrinkled 92 memory NVRAM initialization 106 memory chip toner cartridge description 115 menu Quick Forms 60 ENWW menus control panel map printing 59 Network Setup 66 Reports 59 Service 64 System Setup 61 mercury free product 129 messages control panel 68 motor control 9 motors DC controller 7 main in diagram 9 pickup and feed components 0 music paper printing 60 N Network Setup menu 66 networks configuration page 59 settings 66 settings report 60 non HP supplies 113 notebook paper printing 60 notes iii NVRAM initialization 106 online support 120 operations engine control system 6 image formation
97. nu Use the Reports menu to print a menu of the control panel menu layout The active settings each menu are listed Print the menu map LCD control panel 1 Atthe product control panel press the OK button to open the menus 2 Select the Reports menu and then press the OK button 3 Select the Menu Structure item and then press the OK button to print the report Print the menu map touchscreen control panel 1 From the Home screen on the product control panel touch the Setup S button 2 Touch the Reports menu 3 Touch the Menu Structure item to print the report 40 Chapter 2 Solve problems ENWW Troubleshooting process When the product malfunctions or encounters an unexpected situation the product control panel alerts you to the situation This chapter contains information to help diagnose and solve problems e Usethe pretroubleshooting checklist to evaluate the source of the problem and to reduce the number of steps that are required to fix the problem e Use the troubleshooting flowchart to pinpoint the root cause of hardware malfunctions The flowchart guides you to the section of this chapter that contains steps for correcting the malfunction Before beginning any troubleshooting procedure check the following issues e supply items within their rated life e Does the configuration page reveal any configuration errors NOTE The customer is responsible for checking supplies and
98. o the network make sure the printer name listed on the Ports tab matches the product name on the product configuration page o If you are using a USB cable and are connecting to a wireless network make sure the box is checked next to Virtual printer port for USB If you are using a personal firewall system on the computer it might be blocking communication with the product Try temporarily disabling the firewall to see if it is the source of the problem If your computer or the product is connected to a wireless network low signal quality or interference might be delaying print jobs The product prints slowly 98 If the product prints but it seems slow try the following solutions 1 Make sure the computer meets the minimum specifications for this product For a list of specifications go to this Web site www hp com support ljm40 1 series When you configure the product to print on some paper types such as heavy paper the product prints more slowly so it can correctly fuse the toner to the paper If the paper type setting is not correct for the type of paper you are using change the setting to the correct paper type If your computer or the product is connected to a wireless network low signal quality or interference might be delaying print jobs Chapter 2 Solve problems ENWW Solve connectivity problems Solve direct connect problems If you have connected the product directly to a computer check the cable
99. olve problems ENWW Restore the factory set defaults touchscreen control panel 1 From the Home screen on the product control panel touch the Setup amp button 2 Scroll to and touch the Service menu 3 Scroll to and touch the Restore Defaults button and then touch the OK button The product automatically restarts Secondary service menu Use the secondary service menu to print service related reports and to run special tests Customers do not have access to this menu Open the secondary service menu Open the secondary service menu LCD control panel 1 Make sure the product is in the Ready state At the product control panel press the OK button to open the menus Press the left arrow button and then quickly press the Cancel gt lt button The product returns to the Ready state Press the OK button to reopen the menus Select the 2ndary Service menu and then press the button Use the arrow buttons to navigate the 2ndary Service menu Open the secondary service menu touchscreen control panel 1 Make sure the product is in the Ready state 2 From the Home screen on the product control panel touch the Setup amp button 3 Touch the left arrow button and then quickly touch the Cancel gt lt button 4 product returns to the Ready state touch the Setup amp button to reopen the menus 5 Touch the 2ndary Service menu 6 Use scrollbar to navigate the 2ndary Service menu Seco
100. on The DC controller determines a fuser failure makes the fuser heater control signal inactive releases the relay to interrupt power supply to the fuser heater and the formatter of a failure state when it encounters the following conditions e Start up failure o detected temperature of the thermistor is kept at a specified temperature or higher for a specified period of heater start up during the wait period o the detected temperature of the thermistor is kept at a specified temperature or lower for specified period under the heater temperature control during the initial rotation period o the detected temperature of the thermistor is kept at a specified temperature or lower for specified period under the heater temperature control during the print period o the detected temperature of the thermistor does not reach its targeted temperature within a specified period under the heater temperature control during the initial rotation period e Abnormal low temperature o detected temperature of the thermistor is kept at a specified temperature or lower for specified period under the heater temperature control 14 Chapter 1 Theory of operation ENWW e Abnormal high temperature If the detected temperature of the main thermistor is kept at a specified temperature or higher for a specified period e Drive circuit failure o specified frequency of the frequency signal is not detected within a
101. on Warranty LaserJet toner cartridge limited warranty statement 112 HP policy non HP supplies VE RETE ed 113 HP anticounterfeit Web site Nee M CM 114 Dota stored on the 115 End User License Agreement 116 119 C stom r E E 120 TETTE TT i E T 121 Appendix Product specifications 123 Physical specifications ascetur omm NR RU 124 Power consumption electrical specifications and acoustic emissions 124 Environmental 124 Appendix C Regulatory information Lecce esee eee eee eene eene ee eene enne 125 FCG eT GINS ostii OS EUM 126 Environmental product stewardship program ok pner plns ies ia 127 Protecting the environment Gi pb eld rb ii 127 Ozone e EEn 127 arenis ee 127 Toner 127 Paper ea eae 127 dietis
102. on which you are printing Print speed might be slower if you are using heavy paper The problem typically corrects itself after a few more pages Clean the paper path See Clean the paper path on page 94 The fuser might be damaged or dirty To determine if the fuser has a problem open HP Device Toolbox and print the print quality diagnostics page Clean the paper path See Clean the paper path on page 94 The toner cartridge might have a problem Replace the toner cartridge Marks repeatedly appear at even intervals on the unprinted side of the page 9 The printed page contains misformed characters AGBP ZNGBIOCcC AGBP ZNGBIOCcC Internal parts might have toner on them The problem typically corrects itself after a few more pages The paper path might need cleaning Clean the paper path See Clean the paper path on page 94 The fuser might be damaged or dirty The media might not meet HP specifications If characters are incorrectly formed so that they produce a wavy effect the laser scanner might need service Solve image quality problems To determine if the fuser has a problem open HP Device Toolbox and print the print quality diagnostics page Clean the paper path See Clean the paper path on page 94 Use a different paper such as high quality paper that is intended for laser print
103. ontrary to applicable mandatory federal laws COMPLIANCE WITH EXPORT LAWS You will comply with all laws rules and regulations i applicable to the export or import of the Software or ii restricting the Use of the Software including any restrictions on nuclear chemical or biological weapons proliferation RESERVATION OF RIGHTS HP and its suppliers reserve all rights not expressly granted to you in this EULA End User License Agreement 117 2009 Hewlett Packard Development Company L P Rev 04 09 118 Appendix A Service and support ENWW OpenSSL ENWW This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS 15 AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product inclu
104. option to set the product to a mode that reduces curl Archive Print On If you are printing pages that will be stored for a long time use this Off option to set the product to a mode that reduces toner smearing and dusting Firmware Date Displays the current firmware datecode Restore Defaults Sets all customized copy settings to the factory default values 64 Chapter 2 Solve problems ENWW Menu item Sub menu item Sub menu item Description Signature Check Cancel if Invalid Configures how the product proceeds when a firmware Prompt if Invalid upgrade file does not have a valid signature HP Smart Install On Enables or disables the HP Smart Install functionality Off LaserJet Update Check For Updates Now Prompts the product to search for a newer firmware upgrade file and then upload it Manage Updates Allow Downgrade Yes Allows the firmware upgrade functionality to upload an older firmware version No Prevents the product from loading older firmware files Check Automatically On Allows the product to automatically search for new firmware updates Off Prevents the product from loading new firmware update files Prompt Before Install Install Automatically Allows the product to automatically load a firmware update file Always Prompt Causes the product to display a prompt at the control panel before the product can load a firmware update file Allow Updates Yes All
105. ou rp a ex RU ua Capa i 6 Di 7 uso t E 9 ed 10 High voltage 11 FUSER control m beens 12 Fuser temperature control ra pax ues dais tn bn RR Mx UAR aw RR d 13 Low voltage power BUD cesset rante Dro dene 16 laser scanner Syste eI 18 lmage formation YR trap evans Urs Uo teats dest 20 lmage formation EE T E E OT 21 Primary charging ole e TOES 22 laser beam exposure Based ua Dieu xa cr acl utt 22 coda dienen IR MR ML quU 23 Transfer ICI OS oou sisi pi dha gestae Md 24 Separation from the drum seno dere tet aoreet db dieti dx id sche 24 Bim ILE 25 Drum aioe acne oa CNN 26 Pickup and feed system paper path 27 Pickup and feed system electrical 28 Jami detection a edit mpi XR EH pian Rd tek uU 29 Paper feeder paper path enti ad in canny sion tenn eaten 31 Paper
106. ould void the user s authority to operate this equipment Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules 126 Appendix Regulatory information ENWW Environmental product stewardship program Protecting the environment Hewlett Packard Company is committed to providing quality products in an environmentally sound manner This product has been designed with several attributes to minimize impacts on our environment Ozone production This product generates no appreciable ozone gas O Power consumption Power usage drops significantly while in Sleep mode which saves natural resources and saves money without affecting the high performance of this product Hewlett Packard printing and imaging equipment marked with the ENERGY STAR logo is qualified to the U S Environmental Protection Agency s ENERGY STAR specifications for imaging equipment The following mark will appear on ENERGY STAR qualified imaging products ENERGY STAR Additional ENERGY STAR qualified imaging product model information is listed at www hp com go energystar Toner consumption EconoMode uses less toner which might extend the life of the toner cartridge HP does not recommend the full time use of EconoMode If EconoMode is used full time the toner supply might outlast the mechanical parts in the toner cartridge If print quality begins to degrade and is no longer acceptable consider repla
107. ows the product to load firmware update files No Prevents the product from loading firmware update files ENWW Tools for troubleshooting 65 Network Setup menu Use this menu to establish network configuration settings Menu item Wireless Menu wireless products only Sub menu item Wireless Direct Settings Description Wireless Setup Wizard Wi Fi Protected Setup Run Wireless Test Turn Wireless On Off If your wireless router supports this feature use this method to set up the product on a wireless network This is the simplest method Tests the wireless network and prints a report with the results Enable or disable the wireless network feature TCP IP Config Automatic Select Automatic to automatically configure all the TCP IP settings Manual Select Manual to manually configure the IP address subnet mask and default gateway IPv4 Config Method DHCP Set the IPv4 configuration method BOOTP Auto IP Manual Card Sharing On Enable or disable file sharing of a memory card that has been inserted into the product walkup USB port Off Auto Crossover On This item is used when you are connecting the product directly to a personal computer using an Off Ethernet cable you might have to set this to On or 9 depending the computer being used Network Services IPv4 This item is used by the network administrator to limit the network services available on this product IPv6
108. printing supplies returns and environmental program 128 repacking product 121 repetitive defects troubleshooting 38 93 reports error 76 105 service 105 Reports menu 59 resets NVRAM initialization 106 restoring defaults 104 factory defaults 104 restoring default settings 64 NVRAM initialization 106 rollers image formation operations 21 5 safety 17 safety statements 135 136 scatter troubleshooting 92 secondary service menu 105 sensors jam detection 29 34 paper jam 29 34 pickup and feed components 0 sequence of operations 4 service repacking product 121 Index 143 Service menu 64 secondary 105 service menu 104 service menu settings 104 cleaning mode 104 powersave 104 restoring defaults 104 service 60 settings network report 60 restoring defaults 64 System Setup menu 61 shipping product 121 size specifications product 124 sizes media default setting 61 skewed pages 92 smeared toner troubleshooting 90 software software license agreement 116 solenoids DC controller 7 paper feeder 33 pickup and feed components 0 solving direct connect problems 99 network problems 99 solving problems control panel messages 68 specifications electrical and acoustic 124 physical 124 specks troubleshooting 89 spots troubleshooting 89 standby operation period 4 start up failure 14 status supplies printing report 60 STBY operation period 4 streaks troubleshooting 90 supplies counterfeit 114 non H
109. product in The product enters sleep LSTR period until either the readiness for a print mode when the formatter print command is received command sends a sleep command from the formatter or the power is turned off INTR Initial rotation From the time the print Prepares the high voltage command is received until the biases laser scanner and fuser temperature reaches its fuser for printing target temperature 4 Chapter 1 Theory of operation ENWW ENWW Table 1 2 Sequence of operation continued Period Duration PRINT From the end of INTR period until the fuser paper sensor detects the trailing edge of paper Purpose Remarks Forms the images on the photosensitive drum and transfers the toner image to the print media From the end of the PRINT period until the delivery motor stops rotating LSTR Last rotation The product enters the INTR period as soon as the formatter sends another print Moves the printed sheet out of the product and stops the output from the laser scanner and high voltage biases command Basic operation 3 6 Engine control system The engine control system coordinates all product functions and drives the other three systems The engine control system contains the DC controller high voltage power supply PCA and low voltage power supply Figure 1 4 Engine control system components LASER SCANNER SYSTEM Engine controlle
110. product picks up multiple sheets of paper from the tray try these solutions 1 Remove the stack of paper from the tray and flex it rotate it 180 degrees and flip it over Do not fan the paper Return the stack of paper to the tray 2 Use only paper that meets HP specifications for this product 3 Use paper that is not wrinkled folded or damaged If necessary use paper from a different package 4 Make sure the tray is not overfilled If it is remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray 5 Make sure the paper guides in the tray are adjusted correctly for the size of paper Align the guides with the paper size markings in the bottom of the tray The product does not pick up paper If the product does not pick up paper from the tray try these solutions 1 Open the product and remove any jammed sheets of paper 2 Load the tray with the correct size of paper for your job 3 Make sure the paper guides in the tray are adjusted correctly for the size of paper Align the guides with the paper size markings in the bottom of the tray 4 Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually Load paper and continue 88 Chapter 2 Solve problems ENWW Solve image quality problems You can prevent most print quality problems by following these guidelines e Print quality examples Print qu
111. r DC controller JIMAGE FORMATION SYSTEM power supply PICKUP FEED AND DELIVERY SYSTEM High voltage power supply ACCESSORY I 1 1 1 1 1 1 1 Formatter Chapter 1 Theory of operation ENWW DC controller ENWW The DC controller controls the product operational sequence Figure 1 5 DC controller AC input Fuser Laser scanner assembly Low voltage power supply Engine controller KEM Motor an sotenoia CLA WP High voltage power supply 12 Photointerrupter Switch DC controller dumm Accessory gt Control panel Table 1 3 DC controller electrical components Component type Symbol Description Fan FM Main fan Motor 1 M2 Scanner motor Solenoid 511 Multipurpose tray pickup solenoid 512 Cassette pickup solenoid 513 Duplex reverse solenoid duplex models only Engine control system 8 Table 1 3 DC controller electrical components continued Component type Symbol Description Switch SW1001 Power switch SW301 Door open detection switch Photointerrupter PS912 Top sensor PS913 Paper width sensor 5914 Cassette media out sensor PS914 Left paper width senso
112. r P5915 Multipurpose tray media out sensor P5915 Right paper width sensor PS916 Fuser output sensor P5916 Outputbin paper full sensor Chapter 1 Theory of operation ENWW Motor control The product has one motor for media feed and image formation Figure 1 6 Main motor P o Table 1 4 Motor control components Symbol Name Driving part Failure detection MI Main motor Rollers in the product an Yes rollers in the paper feeder ENWW Engine control system 9 Fan control The product has one fan for preventing the product from overheating Figure 1 7 Fan control Table 1 5 Fan control components Symbol Name Cooling area Type Speed 1 Fan Inside the product Intake Full 10 Chapter 1 Theory of operation ENWW High voltage power supply ENWW The DC controller controls the high voltage power supply to generate high voltage biases The high voltage power supply generates the high voltage biases that are applied to the primary charging roller developing roller transfer roller and fuser film Figure 1 8 High voltage power supply Engine controller DC controller High voltage power supply Fuser Fuser film X Pressure roller je Primary FB 77 i charging PR 77 4 bias circuit Primary charging roller 7 2 gt Developing roller lt 1 2 1 2 E d 7 j Developing DV
113. re correctly installed and that they use the correct printer driver The computer or workstation might be set up incorrectly 1 Check the network drivers printer drivers and the network redirection 2 Verify that the operating system is configured correctly The product is disabled or other network settings are incorrect 1 Review the configuration page to check the status of the network protocol Enable it if necessary 2 Reconfigure the network settings if necessary 100 Chapter 2 Solve problems ENWW Solve wireless network problems Wireless connectivity checklist The control panel displays the message The wireless feature on this product has been turned off The product does not print after the wireless configuration completes The product does not print and the computer has a third party firewall installed The wireless connection does not work after moving the wireless router or product Cannot connect more computers to the wireless product The wireless product loses communication when connected to a VPN The network does not appear in the wireless networks list The wireless network is not functioning Wireless connectivity checklist ENWW The product and the wireless router are turned on and have power Also make sure the wireless radio in the product is turned on The service set identifier SSID is correct Print a configuration page to determine the SSID If you are not sure the SSID is
114. regular intervals on the page corresponding to the circumference of the roller that is causing the defect Measure the distance between defects that recur on a page Use the following table or the repetitive defect ruler to determine which roller is causing the defect To resolve the problem try cleaning the roller first If the roller remains dirty after cleaning or if it is damaged replace the part that is indicated in the following table CAUTION not use solvents or oils to clean rollers Instead rub the roller with lint free paper If dirt is difficult to remove rub the roller with lint free paper that has been dampened with water E NOTE The following table replaces the graphical repetitive defect ruler You can make your own ruler by using these measurements For the most accurate results use a metric ruler Table 2 4 Repetitive defects Component Distance between defects Primary charging roller 38 mm 1 5 in Transfer roller 39 mm 1 54 in Developer roller 42 mm 1 65 in Registration roller 43 mm 1 69 in Fuser film 57 mm 2 24 in Pressure roller 63 mm 2 48 in Photosensitive drum 75 mm 2 95 in 58 Chapter 2 Solve problems ENWW Control panel menus HP Web Services menu Reports menu Quick Forms menu USB Flash Drive menu System Setup menu Service menu Network Setup menu HP Web Services menu Use the HP Web Services menu to set up the HP Web Services fea
115. rictions voir www arcep fr Notice for use in Russia 802 11 b g 2 4 2400 2483 5 1 13 1 Mexico statement Aviso para los usuarios de M xico La operaci n de este equipo est sujeta a las siguientes dos condiciones 1 es posible que este equipo o dispositivo no cause interferencia perjudicial y 2 este equipo o dispositivo debe aceptar cualquier interferencia incluyendo la que pueda causar su operaci n no deseada Korean statement So SSS ADEM 7540 RS ENWW Additional statements for wireless products 139 Taiwan statement ADI PE JERR Jte PE Re ETUR SSE MRE Re RSS FERR IOS
116. rint job Use non glossy media to help reduce the severity of the defect Solve image quality problems 98 Clean the product Clean the pickup and separation rollers 1 2 3 Turn off the product unplug the power cable from the product and then remove the rollers Dab a lint free cloth in isopropyl alcohol and then scrub the roller N WARNING Alcohol is flammable Keep the alcohol and cloth away from an open flame Before you close the product and connect the power cable allow the alcohol to dry completely NOTE In certain areas of California USA air pollution control regulations restrict the use of liquid isopropyl alcohol IPA as a cleaning agent In those areas of California please disregard the previous recommendations and use a dry lint free cloth moistened with water to clean the pickup roller Use a dry lint free cloth to wipe the rollers and remove loose dirt Clean the paper path During the printing process paper toner and dust particles can accumulate inside the product Over time this buildup can cause print quality problems such as toner specks or smearing This product has a cleaning mode that can correct and prevent these types of problems Clean the paper path LCD control panel 1 2 On the product control panel press the OK button to open the menus Open the following menus e Service Cleaning Page Load plain paper in Tray 1 and then press the OK button
117. roduct control panel 36 Chapter 1 Theory of operation ENWW 2 Solve problems ENWW Solve problems checklist Menu map Troubleshooting process Tools for troubleshooting Clear jams Solve paper handling problems Solve image quality problems Clean the product Solve performance problems Solve connectivity problems Service mode functions Manually update the firmware 37 Solve problems checklist 1 Make sure thot the product is set up correctly Press the power button to turn on the product or to deactivate the Auto Off mode Check the power cable connections c Make sure that the line voltage is correct for the product power configuration See the label that is on the back of the product for voltage requirements If you are using a power strip and its voltage is not within specifications plug the product directly into the wall If it is already plugged into the wall try a different outlet 2 Check the cabling Check the cable connection between the product and the computer Make sure that the connection is secure b Make sure that the cable itself is not faulty by using a different cable if possible Check the network connection network models only Make sure the network light is lit The network light is next to the network port on the back of the product If the product remains unable to connect to the network uninstall and then reinstall the product
118. roduct settings USB Flash Drive On Off Enable or disable the walkup USB port Display Contrast Medium Darker Darkest Lightest Lighter Select the level of contrast for the display ENWW Tools for troubleshooting 63 Menu item Sub menu item Sub menu item Description Courier Font Regular Selects a version of the Courier font Dark Quiet Mode Enable or Disable the product Quiet Mode Service menu Use this menu to restore default settings clean the product and activate special modes that affect print output Items that have asterisks indicate the factory default setting Menu item Sub menu item Sub menu item Description Cleaning Page Use this option to clean the product if you see toner specks or other marks on the printed output The cleaning process removes dust and excess toner from the paper path When you select this item the product prompts you to load plain paper in Tray 1 and then press the OK button to start the cleaning process Wait until the process is complete Discard the page that prints USB Speed High Sets the USB speed to High or Full For the product to actually Full operate at high speed it must have high speed enabled and be connected to an EHCI host controller that is also operating high speed This menu item also does not reflect the current operating speed of the product Less Paper Curl On If printed pages are consistently curled use this
119. ror messages control panel 68 F factory defaults restoring 64 NVRAM initialization 106 faded 89 failure at start up 14 fan control 10 fans DC controller 7 diagram 10 Finnish laser safety statement 136 firmware version 106 1 diagram 10 fonts Courier settings 64 lists printing 60 fraud Web site 114 fuser electrical components 12 failure detection 14 heater safety circuit 14 protection function 14 temperature control 12 13 fuser control circuts 12 fuser heater H1 12 fusing stage 25 G graph paper printing 60 142 Index gray background troubleshooting 90 H H1 fuser heater 12 high temperature 15 high voltage power supply diagram 11 HP Customer Care 120 HP Device Toolbox using 55 HP fraud Web site 114 HP Jetdirect print server NVRAM initialization 106 HVPS high voltage power supply diagram 11 image formation cleaning stage 26 developing stage 22 development stage 22 fusing stage 25 latentimage stage 21 paper transfer stage 24 process 21 seperation stage 24 systems 20 transfer stage 24 image quality archive setting 64 solving 89 troubleshooting defects 58 information pages configuration page 57 initial rotation period 4 initialization NVRAM 106 INTR initial rotation operation period 4 J jam detection detection operations 29 34 jams locating 80 output bin clearing 85 preventing 80 tracking number of 60 Japanese VCCI statement 135 Jetdirect pri
120. ry reprinting the job The moisture content of the paper is uneven or the paper has moist spots on its surface Try different paper such as high quality paper that is intended for laser printers The media is flawed The media manufacturing processes can cause some areas to reject toner Try different paper such as high quality paper that is intended for laser printers ENWW Solve image quality problems 89 Problem Vertical streaks or bands appear on the page Cause The toner cartridge might be defective The product is set to override the Replace black cartridge message and to continue printing Solution Print the supplies status page to check the remaining life See the user guide Use HP Device Toolbox Replace the toner cartridge Replace the toner cartridge The amount of background toner shading becomes unacceptable AaBbCc AaBbCcc AaBbCc AaBbCc AaBbCc Extremely dry low humidity conditions can increase the amount of background shading The toner cartridge might be defective Check the product environment Replace the toner cartridge The product is set to override the Replace black cartridge message and to continue printing Replace the toner cartridge Smooth media shows more background than plain media Try using rougher media Toner smears appear on the
121. s Table 1 1 Product components Item Description Item Description 1 Fuser delivery roller 11 Multipurpose tray Tray 1 pickup roller 2 Face down delivery roller 12 Multipurpose tray Tray 1 separation pad 3 Pressure roller 13 Registration roller 4 Fuser film assembly 14 Feed roller 5 Fuser 15 Tray 2 cassette pickup roller 6 Transfer roller 16 Tray 2 cassette separation pad 7 Photosensitive drum 17 Tray 2 cassette 8 Laser scanner 18 Duplex re pickup roller duplex models only 9 Toner cartridge 19 Duplex feed assembly duplex models only 10 Registration shutter 20 Duplex feed roller duplex models only Basic operation 3 Figure 1 3 Optional Tray 3 components Item Description Description 1 Tray 3 cassette Tray 3 feed roller 2 Tray 3 pickup roller Tray 3 separation pad Sequence of operation The product operational sequence is controlled by the DC controller that is on the engine control system The following table describes each period of a print operation from when the printer is turned on until the motor stops rotating Table 1 2 Sequence of operation Period Duration Purpose Remarks WAIT From the time the power is Brings the product to the The product detects the toner turned on or the door is ready state level cartridge presence and closed until the drum phase environment adjustment is complete STBY Standby period From end of the WAIT or Maintains the
122. s that determine the print speed of the product include the following formatting time The product must pause for each page to be formatted before it prints Complex pages take more time to format resulting in reduced print speed However most jobs print at full engine speed 35 ppm on Letter size media or 33 ppm on A4 size media e Media size Legal size media reduces print speed because it is longer than the standard Letter or A4 size media A reduce print speed is used when printing on narrow media to prevent the edges of the fuser from overheating e Media mode Some media types require a reduced print speed to achieve maximum print quality on that media For example glossy heavy and specialty media for example envelopes or photos require a reduced print speed To maximize the print speed for special media types ensure that you select the correct media type in the print driver e Product temperature To prevent product damage print speed is reduced if the product reaches a specific internal temperature thermal slow down The starting temperature of the product ambient environment temperature and the print job size effect the number of pages that can be printed before the product reduces the print speed Thermal slow down reduces print speed by printing four pages and then pausing for an amount of time before printing continues e Other print speed reduction factors Other factors especially during large prin
123. s option HP will either replace products that prove to be defective or refund your purchase price TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY LOCAL LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU Appendix A Service and support ENWW HP policy on non HP supplies Hewlett Packard Company cannot recommend the use of non HP toner cartridges either new or remanufactured NOTE For HP printer products the use of a non HP toner cartridge or refilled toner cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if product failure or damage is attributable to the use of a non HP toner cartridge or refilled toner cartridge HP will charge its standard time and materials charges to service the product for the particular failure or damage
124. s such as the number of copies the paper size or the paper type Touch the Print button when you are ready to print the documents Prints photo files directly from the product NOTE This menu item is available for LCD control panel models only Thumbnail Sheet s View and Print Photos Prints a page or pages of 30 thumbnail graphic images NOTE This menu item is available for LCD control panel models only Previews photos on the USB drive Use the arrow buttons to scroll through the photos Touch the preview image for each photo that you want to print You can adjust the settings and you can save the changes as the new default settings When you are ready to print the photos touch the Print button Scan to USB Drive Scans a document and stores it as a PDF document or JPEG image on the USB flash drive System Setup menu In the following table items that have asterisks indicate the factory default setting Menu item Sub menu item Sub menu item Description Language Select the language for the control panel display messages and the product reports Paper Setup Def Paper Size Letter Sets the size for printing internal reports or any print job that does A4 not specify a size Legal NOTE The default setting is determined by the choice of location during the initial product setup Def Paper Type list of available Select the paper type for printing paper types internal reports
125. specified period after the product is turned on o out of specified frequency of the frequency signal is detected after the product is turned on ENWW Engine control system 15 Low voltage power supply The low voltage power supply converts AC power from the power receptacle into DC power to cover the DC loads Figure 1 11 Low voltage power supply Engine controller Low voltage power supply Noise Fusing O filter control circuit 1 1 1 mr OE 1 1 1 1 FU101 High voltage power supply 1 Fuse FU102 24 1 Noise filter 240 24 24 generation en circuit PSAVE p W301 1 Power switch SW1001 1 Protection circuit circuit DC controller eee Protective function 16 The low voltage power supply has a protective function against overcurrent and overvoltage conditions to prevent failures in the power supply circuit If an overcurrent or overvoltage event occurs the system automatically cuts off the output voltage If the DC power is not being supplied from the low voltage power supply the protective function might have activated In this case turn off the power switch and then unplug the power cord Do not plug in the power cord or turn the power switch on again until the root cause is
126. speed settings 64 troubleshooting 96 V vertical lines troubleshooting 90 Ww WAIT operation period 4 warnings iii warranty license 116 product 110 toner cartridges 112 waste disposal 129 wavy paper troubleshooting 92 ENWW Web sites customer support 120 fraud reports 114 Material Safety Data Sheet MSDS 130 wrinkles troubleshooting 92 ENWW Index 145 146 Index ENWW 2012 Hewlett Packard Development Company L P www hp com CF270 91001 CF270 91001 270 91001
127. start the cleaning process Wait until the process is complete Discard the page that prints Clean the paper path touchscreen control panel 1 From the Home screen the product control panel touch the Setup X button Touch the Service menu 2 3 Touch the Cleaning Page button 4 Load plain letter or A4 paper when you are prompted 5 Touch the OK button to begin the cleaning process Wait until the process is complete Discard the page that prints 56 Chapter 2 Solve problems ENWW Print the configuration page The configuration page lists current product settings and properties This page also contains a status log report To print a configuration page complete one of the following procedures Print the configuration page from an LCD control panel 1 On product control panel press the OK button to open the menus 2 Use the arrow buttons to select the Reports menu and then press the OK button 3 Use the arrow buttons to select the Configuration Report item and then press the button to print the report Print the configuration page from a touchscreen control panel 1 From the Home screen on the product control panel touch the Setup button 2 Touch the Reports menu 3 Touch the Configuration Report button to print the report ENWW Tools for troubleshooting 57 Print quality troubleshooting tools Repetitive image defect ruler Defects on product rollers can cause image defects to appear at
128. t 68 Chapter 2 Solve problems ENWW 50 x Fuser Error Turn off then on Description The product has experienced an error with the fuser Recommended action Turn the product power off wait at least 30 seconds and then turn the product power on and wait for it to initialize Turn off the product wait at least 25 minutes and then turn on the product you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP support 51 XX Error Turn off then on Description The product has experienced an internal hardware error Recommended action Turn the product power off wait at least 30 seconds and then turn the product power on and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product on If the message persists contact HP support 54 XX Error Turn off then on Description The product has experienced an error with one of the internal sensors Recommended action Turn the product power off wait at least 30 seconds and then turn the product power on and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP support 55 X Error Turn off then on Description The product has experienced an internal error ENWW Tools
129. t jobs that can cause reduced print speeds include o Density control sequence occurs every 150 pages and takes about 120 seconds The product does not print or it prints slowly The product does not print ENWW If the product does not print at all try the following solutions 1 Make sure the product is turned on and that the control panel indicates it is ready control panel does not indicate the product is ready turn the product off and then again control panel indicates the product is ready try sending the job again 2 If the control panel indicates the product has an error resolve the error and then try sending the job again Solve performance problems 97 Make sure the cables are all connected correctly If the product is connected to a network check the following items Check the light next to the network connection on the product If the network is active the light is green Make sure that you are using a network cable and not a phone cord to connect to the network sure the network router hub or switch is turned on and that it is working correctly Install the HP software from the CD that came with the product Using generic printer drivers can cause delays clearing jobs from the print queue From the list of printers on your computer right click the name of this product click Properties and open the Ports tab e If you are using a network cable to connect t
130. tai muita k ytt j n k sikirjassa lueteltuja k ytt j n teht v ksi tarkoitettuja yll pitotoimia jotka voidaan suorittaa ilman erikoisty kaluja VARO Mik li kirjoittimen suojakotelo avataan olet alttiina n kym tt m llelasers teilylle laitteen ollessa toiminnassa Al katso s teeseen VARNING Om laserprinterns skyddsh lje ppnas d apparaten r i funktion uts ttas anv ndaren f r osynlig laserstr lning Betrakta ej str len Tiedot laitteessa k ytett v n laserdiodin s teilyominaisuuksista Aallonpituus 775 795 nm Teho 5 m W Luokan 3B laser 136 Appendix Regulatory information ENWW GS statement Germany Das ist nicht f r die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen Um st rende Reflexionen am Bildschirmarbeitsplatz zu vermeiden darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert warden Das Ger t ist kein Bildschirmarbeitsplatz gem BildscharbV Bei ung nstigen Lichtverh ltnissen z B direkte Sonneneinstrahlung kann es zu Reflexionen auf dem Display und damit zu Einschr nkungen der Lesbarkeit der dargestellten Zeichen kommen Substances Table China EMO tr EE TAR Bero Help ERR UE BOR TR HS AeA ED ATC 1 Pb ER AUN SR OB Hg Cd CrVI PBDE HENI E X 0 0 0 0 0 0 0 0 0 0 0 DIES 0 0 0 0 0 0 REY EAR HE X 0 0 0
131. te Touch Screen Use this item to adjust the touchscreen control panel CP FW Version This item shows the current date code of the firmware 802 11n Wireless models only Enable or disable the wireless 802 1 1n functionality LED Test This item allows the testing of the different LED Displays NAND Reset This item allows the NAND to be reset Speed Use this item to toggle between high and low Product resets NVRAM initialization NCAUTION HP Jetdirect settings are also reset Be sure to print a configuration page before performing an NVRAM initialization Make note of the IP address that is listed on the Jetdirect configuration page You need to restore the IP address after performing an NVRAM initialization An NVRAM initialization erases all data stored in the unprotected NVRAM sections Performing an NVRAM initialization resets the following settings and information e menu settings are reset to factory default values e All localization settings including language and country region are reset 106 Chapter 2 Solve problems ENWW After performing NVRAM initialization reconfigure any computers that print to this product so that the computers can recognize the product 1 Turn the product off 2 Perform one of the following steps e LCD control panel models Simultaneously press and hold the right arrow button and the Cancel gt lt button Keep these buttons depressed as you turn the product on e To
132. ter iati cba SM 1 5 5 5 7 D O Lr Lu 2 JE z 2 gt Z O Q O a 70 lt Laser assembly Scanner mirror BD sensor Photosensitive drum uu c Le LET IL ii ii up 4 ENWW Laser failure detection The optical unit failure detection sensor manages the laser scanner unit failure detection functions The DC controller identifies the laser scanner unit failure and notifies the formatter if the laser scanner unit encounters the following conditions e Scanner motor failure e sensor failure ENWW Laser scanner system 19 20 Image formation system The image formation system forms a toner image on the paper The image formation system includes the following components e Toner cartridge e Transfer roller e Fuser e Laser scanner The DC controller controls the laser scanner and high voltage power supply to form the toner image on the photosensitive drum The image is transferred to the paper and fused Figure 1 13 Image formation system Laser scanner pe Laser beam Q Fuser film Cartridge Pressure roller Chapter 1 Theory of operation ENWW Image formation process Laser printing requires the interaction of several different technologies including electronics optics and electrographics to provide a printed page Each process functions ind
133. the user guide Turn over the stack of paper in the input tray or try rotating the paper 180 in the input tray The media might not meet HP specifications Use a different paper such as high quality paper that is intended for laser printers Toner appears around the printed characters The media might be loaded incorrectly Turn over the stack of paper in the tray If large amounts of toner have scattered around the characters the paper might have high resistivity Use a different paper such as high quality paper that is intended for laser printers 92 Chapter 2 Solve problems ENWW ENWW Problem An image that appears at the top of the page in solid black repeats farther down the page in a gray field AaBbCc Cause Software settings might affect image printing Solution In your software program change the tone darkness of the field in which the repeated image appears In your software program rotate the whole page 180 to print the lighter image first The order of images printed might affect printing A power surge might have affected the product Change the order in which the images are printed For example have the lighter image at the top of the page and the darker image farther down the page If the defect occurs later in a print job turn the product off for 10 minutes and then turn on the product to restart the p
134. toner cartridge under the HP Print Cartridge Warranty Statement Device error Press OK ENWW Description An internal error occurred Recommended action Press the OK button to resume the job Tools for troubleshooting 71 Description The produc front door is open Recommended action Close the door Genuine HP supply installed Description A genuine HP supply was installed Recommended action action necessary Install black cartridge Description The toner cartridge is either not installed or not correctly installed in the product Recommended action Install the toner cartridge Invalid driver Press OK Description You are using an incorrect print driver Recommended action Select the correct print driver Jam in location 72 Description The product has detected a jam Recommended action Clear the jam from the location indicated The job should continue to print If it does not try reprinting the job If the message persists contact HP support Chapter 2 Solve problems ENWW Jam in Tray X Clear jam and then Press OK Description The product has detected a jam Recommended action Clear the jam from the location indicated and then press OK If the message persists contact HP support Load tray 1 lt gt SIZE Description No trays are configured for the paper type and size that the print job is requesting Recommended act
135. tore factory default settings and clean the print paper path The following Service menu items are available Cleaning Page vsed to remove dust and toner from the print paper path USB Speed to set the USB speed to high or full Less Paper Curl used to put the product into a mode that reduces paper curl Archive Print used to put the product into a mode that produces output less susceptible to toner smearing and dusting for preservation and archival Firmware Date used to display the product s firmware date code Restore Defaults vsed to reset all customer accessible menu settings back to the factory default settings except language via the control panel or software E NOTE This Service menu item does not reset factory settable settings including formatter number page counts factory paper settings language and so on Signature Check used to configure how the product proceeds when a firmware upgrade file does not have a valid signature HP Smart Install used to enable or disable the HP Smart Install functionality LaserJet Update used to manually update the firmware or to set up automatic firmware updates Restore the factory set defaults Restore the factory set defaults LCD control panel 1 2 On the product control panel press the OK button to open the menus Open the following menus e Service e Restore Defaults The product automatically restarts 104 Chapter 2 S
136. tures Menu item Print Information Sheet Description Prints a report that instructs the user how to set up the HP Web Services features Display Address Displays the product email address Turn ePrint On Off Enables or disables the product HP ePrint functionality Turn Apps On Off Enable Web Services Enables or disables the product HP Web Services applications Enables the HP Web Services features Remove Services Removes the HP Web Services features from the product Clear Apps History Deletes the stored history of the product HP Web Services applications Proxy Settings Allows you to enter proxy server information for the product internet connection Reports menu ENWW Use the Reports menu to print reports that provide information about the product Menu item Demo Page Description Prints a sample page that demonstrates print quality Menu Structure Prints a map of the control panel menu layout The active settings for each menu are listed Configuration Report Prints a list of all the product settings Includes network information when the product is connected to a network Tools for troubleshooting 59 Supplies Status Description Prints the status for each toner cartridge including the following information Estimated percentage of cartridge life remaining e X Approximate pages remaining e numbers for HP
137. uchscreen control panel models Press and hold the lower right quadrant of the touchscreen Keep the quadrant depressed as you turn the product on 3 When the Permanent Storage Init message appears on the display release the buttons 4 When the product has finished the NVRAM initialization it returns to the Ready state Super NVRAM initialization A super NVRAM initialization restores the product to the generic product mode in which it arrived from the factory This means that you will have to reset the language and country region settings when the product starts after the initialization A super NVRAM initialization erases all data stored in the protected and unprotected NVRAM sections 1 Turn the product off 2 Perform one of the following steps e LCD control panel models Simultaneously press and hold the left arrow button and the Cancel X button Keep these buttons depressed as you turn the product on e Touchscreen control panel models Press and hold the lower left quadrant of the touchscreen Keep the quadrant depressed as you turn the product on 3 When the Permanent Storage Init message appears on the display release the buttons 4 When the super NVRAM initialization has been completed the product enters the generic product mode ENWW Service mode functions 107 Manually update the firmware Manually update the firmware LCD control panel 1 product control panel press the OK button to open the
138. uct directly into the wall socket Turn the product power on 70 Chapter 2 Solve problems ENWW If the message persists contact HP support 79 Service error Turn off then on Description An incompatible DIMM is installed Recommended action 1 Turn the product power off 2 Install a DIMM that the product supports 3 Turn the product on If the message persists contact HP support Black cartridge low Description The toner cartridge is nearing the end of its useful life Recommended action Printing can continue but consider having a replacement toner cartridge available Black cartridge very low Description The toner cartridge is at the end of its useful life A customer configurable option on this product is Prompt to Remind Me in 100 pages 200 pages 300 pages 400 pages or never This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality Recommended action To ensure optimal print quality HP recommends replacing the toner cartridge this point You can continue printing until you notice a decrease in print quality Actual cartridge life may vary Once an HP toner cartridge has reached very low HP s Premium Protection Warranty on that toner cartridge has ended All print defects or cartridge failures incurred when an HP toner cartridge is used in continue at very low mode will not be considered to be defects in materials or workmanship in the
139. ult of using unsupported supplies are not covered under HP warranty Used black cartridge is installed Press OK to continue Description You are using a toner cartridge that reached the default low threshold while it was installed in another product Recommended action Press the OK button to clear the message Printing can continue but consider having a replacement toner cartridge available Event log messages Print the event log Print the event log LCD control panel 76 1 Make sure the product is in the ready state At the product control panel press the OK button to open the menus 2 3 Press the left arrow button and then quickly press the Cancel gt lt button 4 The product returns to the Ready state Press the OK button to reopen the menus 5 Select the 2ndary Service menu and then press the OK button Chapter 2 Solve problems ENWW 6 Select the Service Reports menu and then press the OK button 7 Selectthe Error Report menu and then press the OK button Print the event log touchscreen control panel Show an event log 1 Make sure the product is in the ready state P From the Home screen on product control panel touch Setup S button Touch the left arrow button and then quickly touch the Cancel button The product returns to the Ready state touch the Setup amp button to reopen the menus Touch the 2ndary Service Touch the Service
140. x Windows 55 Internal print quality test pages tnit 56 Clean the paper path 56 Clean paper path LCD control panel 56 Clean the paper path touchscreen control panel 56 Print the configuration page sene pepe etre rcr reu da tu RUE 57 Print the configuration page from an LCD control panel 57 vi ENWW Print the configuration page from a touchscreen control panel 57 Print quality troubleshooting tools ue pte 58 Repetitive image defect ruler 58 Control panel Test uito does 59 FIP WebServices ment o o ao CD ais 59 cAMP 59 Quick Forms 60 USB Flash Drive act eod A bed Pro E DD 61 System Setup 61 ServicemerUss 64 NetWork EORR REVERSA UR 66 Interpret control panel messages ssssssss eene 68 Control panel message types 68 Control panel messages ascii io DO Wee 68 10 x000 Supply Error 68 AP Error Turn off then on toe obere nates en ide 68 50 x Fuser
141. ycle Select your country region for information on how to return your HP LaserJet printing supplies Paper This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide This product is suitable for the use of recycled paper according to EN12281 2002 Material restrictions This HP product does not contain added mercury This HP product does not contain a battery Disposal of waste equipment by users This symbol means do not dispose of your product with your other household waste Instead you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment For more information please contact your household waste disposal service or go to www hp com recycle ENWW Environmental product stewardship program 129 Electronic hardware recycling HP encourages customers to recycle used electronic hardware For more information about recycling programs go to www hp com recycle Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH Regulation EC No 1907 2006 of the European Parliament and the Council A chemical information report for this product can be found at www hp com go reach Material Safety D

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