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HP LaserJet 2400 Series printer Service Manual - ENWW

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Contents

1. i E Deer switen Laser scanner unit SW501 Main motor i 23 o Mi Scanner motor FT1 FT2 g 20 M3 Laser driver PCA unit ois GIN Fuser motor ne J t Lag M2 e o E Ej EJ e D pu o mi jajajaja ya HE J12 o Nj e Tina all TONE 1 ster pev e SE e e v 1D X oe Oo et ou g ARE R lei en E J408 E bs See eee 9 dun gt E pax 200020 a0 0 gt Se DOE HO sh Ei E z SZ SZ AE OS HO a 3 72020 KSE er pas e oo eps 22 FEEEFOoKOOKZH R 5667288222820 u E u a a a z z z o o 9 HA p oa INL101 Sw101 E o e m a amp i 4 zEEaf aream 26 38 S E 8 See ozo a Boe 222 SEES 299028 Se I lt PELODLDO LOS Ebbe F006 EE Bt FS ES Lis ES S g UE c ale o o o v o o N ola olv ou ac ajo s es en no J18 J13 E J20 ole Y g J19 Sr FM2 Y o w SR1 lei le Sub fan Face up J22 motor tray J23 sensor J24 i 4 z JA J1205D 4 o 4 o e 11205 a Q7 12060 y e e v v s T 52 m 1 ajo a E bs x J2 diy amp B l g 5 8 8 E RT r vele n o 7 o vw RC UE MENU 1201 Ps E oC S 2 VAR ss ee 2 o 8 SR2 PS7 gt 7 z S S71 3 Option feeder us LLL Delivery A K S70 A 1 5 Tif sr 2 PCA unit sensor Tato 69 24V T
2. Se Cross section of printer OO JO om P GO Top output bin delivery roller Fuser film Laser scanner Photosensitive drum Print cartridge Registration shutter Tray 1 pickup roller Tray 1 separation pad Tray 2 separation pad Tray 2 pickup roller Duplexer pickup roller Feed roller Transfer roller Duplexer feed roller Oblique roller Pressure roller Fuser delivery roller Internal components 63 Sequence of operation The microprocessor on the dc controller controls the printer operation sequences Table 5 1 Operation sequences describes engine operations for each period of a print operation Table 5 2 Power on sequence describes each step of the power on sequence Table 5 1 Operation sequences Mm Is eem From power on until the end of the main Detects presence of a print cartridge motor initial drive Clears potential from the drum surface and cleans the transfer roller See Table 5 2 Power on sequence for a complete description of the WAIT power on period Also see General timing diagrams for detailed information ab
3. 108 Access plate unico ii ia 14 Power SUP DIY toco uavacand ad atado MR pae de ERR Re EUR RAUS 115 EE e EE 120 TT Sde me 124 CH ele BEE 125 E label reader memory taQ cc ccccctessceccetecececeeteseeceressseedeneseseecersagecacebsceecetebeceeeetesceeetnssaees 126 Face down roller hatos e ete eode e ai eR En ua ede Rudd 128 i us 130 Transter POMS T LEES Registration assembly EE 134 Nic pickup rollos M 137 Tray 2 MA a aa i a aaa a ES 138 Separation PAG E AO Chapter contents 77 Introduction WARNING NOTE CAUTION CAUTION This chapter documents removal and replacement of field replaceable units FRUs only Removal and replacement strategy Replace parts in the reverse order of their removal Directions for difficult or critical replacement procedures are included The sheet metal edges of the product can be sharp Use caution when working on the product Note the length diameter color type and location of each screw Be sure to return each screw to its original location during reassembly Incorrectly routed or loose cables can interfere with other internal components and can become damaged or broken Frayed or pinched cables can be difficult to locate When reconnecting the cables always use the provided wire loops lance points or cable guides Electrostati
4. driver PCA BD sensor Scanner motor Focusing lens Reflecting mirror Photsensitive drum Figure 5 5 Laser scanner system 68 Chapter 5 Theory of operation ENWW Pickup feed delivery system ENWW The pickup feed delivery system consists of several types of feed rollers and sensors The dc controller uses two motors and two solenoids to drive the rollers Three media detection sensors detect media as it passes through the printer If media does not reach or pass each sensor within a specified time period the dc controller determines that a jam has occurred and alerts the formatter The following components are identified in Figure 5 6 Pickup feed delivery system M1 main motor M2 fuser motor SL1 tray 1 pickup solenoid SL2 tray 2 pickup solenoid PS2 duplexer media detection sensor PS4 tray 2 media detection sensor PS901 top of page sensor PS902 tray 1 media detection sensor Pickup feed delivery system 69 SR1 top output bin delivery flag SR2 fuser delivery flag ENGINE CONTROLLER PCB 18180 euis 31140 GION310S dNMOld Z AVEL SNSdW reu amp is SAIC L AVL ISAN reu amp is IMYA CIONITOS ANADIA AvH L 8 SNSdOL euis 3DVd 4O dOL SNSLSO reu amp is NOLLO3130 VIGAW Z AVHL initial drive ra SNSOd reu amp is NOLLO3 L30 AH3ATT
5. HP LaserJet 2400 Series printer Service Manual Copyright information 2004 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number Q5956 90932 Edition 1 9 2004 Safety information WARNING Potential Shock Hazard Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock Read and understand all instructions in the user guide Observe all warnings and instructions marked on the product Use only a grounded electrical outlet when connecting the printer to a power source If you do not know whether the outlet is grounded check with a qualified electrician Do not touch the contacts on the end of any of the sockets on the printer Replace damaged cords immediately Unplug this product from wall outlets before cleaning Do not install or use this product near water or when you are wet Install the product securely on a stable surface
6. 10 Operation seguences nnne n nennen eres 64 Power on SEQUENCE 2cecccececceececeeeeeeeeeeeaaeeeceeeeeeeeseeacaeceeeeseeeesstensineeeeeeees 64 Resets SUBMENU xiu re Ep eoi statua P D ee eae eu pea Leda ete 159 Diagnostics enl suit e tue tto eoa t e Heb REO URS 160 Common causes of Jomes menn nenne 173 Causes for multiple pages Teedimg nano nan r nana rca 181 Causes for wrinkled or folded paper at the paper path entrance 182 Causes for wrinkled or folded paper at the paper path exit 182 Causes for skewed pages 182 Interpreting control panel messages ooonccccnnccccccononcccnnnancncnnnnccnnnancncnnnnnncnnns 183 Problems with Mac OS 9 x ucena ia iii a i EAA ai VAALA aA 214 Problems with Mac OS X ssssssssssseeeeen eme eene 216 Technical support Web sites ooooooccccccnccccccccccccconoononncnnnnoncnnnn nana nnn nn nnnnnnnnn 234 CIU iii EE EENEG 239 Internal components 1 0f 4 essence derent tet 241 Internal components 2 of A 245 Internal components 3 Of A 249 Internal components 4 of A 251 Tray 2 pickup assembly neni ferente Peter rep coe eds 255 Alphabetical parts et 256 Numerical parts list oor ette He P nee eee 262 ENWW ENWW List of figures Figure 1 1 Figure 1 2 Figure 3 1 Figure 3 2 Figure 5 1 Figure 5 2 Figure 5 3 Figure 5 4 Figure 5 5 Figure 5 6 Figure 5 7 Figure 5 8 Figure 5 9 Figure 5 1
7. Lr SS Photo sensitive Transfer roller 777 Transfer Image formation system 73 Step 5 Separation The elasticity of the print media causes its separation from the photosensitive drum A static charge eliminator aids separation by weakening any electrostatic adhesion Electrostatic eliminator Transfer roller 777 Figure 5 12 Separation Step 6 Fusing The dc negative bias applied to the fusing film strengthens the holding force of the toner on the print media and prevents the toner from scattering Fuser film Fuser film Fuser heater Media Media Pressure roller Pressure roller Figure 5 13 Fusing 74 Chapter 5 Theory of operation ENWW Step 7 Drum cleaning The cleaning blade scrapes the residual toner off of the photosensitive drum and deposits it into the waste toner case Figure 5 14 Drum cleaning ENWW Image formation system 75 Print cartridge memory system The memory tag is a nonvolatile memory built into the print cartridge The cartridge usage condition is detected as the engine controller reads or writes the data stored on the memory tag The engine controller renews the information in the prescribed timing and reads or writes it from or to the memory tag The engine controller commands the memory tag to read or write with the following conditions e Read e Power is ON e The top cover is closed e Acommand has been received from the formatter e W
8. The data file that was sent to the printer might be corrupt To test try printing it on another printer if possible or try a different file Check the interface cable connections Test the cable by trying it on another computer if possible Replace the interface cable with a high quality cable see Parts and diagrams Simplify the print job print at a lower resolution or install more printer memory You might be missing a printer message that could help you solve the problem On the System Setup submenu on the Configure Device menu at the printer control panel temporarily turn the Clearable Warnings and Auto Continue settings off Then print the job again Stop might have been pressed Check that the power supplied to the printer is steady and that it meets printer specifications See Electrical specifications Simplify the print job Add more memory to the printer Turn banner pages off See the network administrator Note that slower speeds should be expected if you are printing narrow paper printing from tray 1 using the HIGH 2 fuser mode or have set Small Paper Speed to SLOW Check settings in the printer driver or program The printer driver and program settings override printer control panel settings Check that you are using the correct printer driver See the user guide Check the program settings See the program online Help Try a different font Downloaded resources might have been lo
9. Install the product in a protected location where no one can step on or trip over the power cord and where the power cord will not be damaged If the product does not operate normally see the online user guide Refer all servicing questions to qualified personnel Information regarding FCC Class B Parts 15 and 68 requirements can be found in the user guide Trademark credits Adobe Acrobat PostScript amp and the Acrobat Logo are trademarks of Adobe Systems Incorporated Java is a U S trademark of Sun Microsystems Inc Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation UNIXO is a registered trademark of The Open Group ENERGY STAR and the ENERGY STAR logo are U S registered marks of the United States Environmental Protection Agency ENWW Table of contents 1 Product Information Chapter Content Al Printer CONTIQUTAIONS iii adds 2 HP LaserJet 2400 Series printer base model 2 Eclipse O E 4 SPecifMca on cuartilla 8 ak leet 8 Electrical specifications oooooooconccnnnnncnnnnooconocncnnononnnnnnnnnonnoncnnnnnnnnnnnnnnn em ener nnne neret 9 ACOUSTIC EMISSIONS EEN 10 Operating environment 0 00 ccc eter eee etter ee eee etn enne nennen nennen enn 10 Media ee e EEN Supported types and sizes of print media 11 Paperarid print ET EEN 12 Printing and paper storage
10. Operating environment Environmental condition Printing Storage standby Temperature printer and print 15 to 32 5 C 59 to 89 F 20 to 40 C 4 to 104 F cartridge Relative humidity 10 to 80 10 to 90 10 Chapter 1 Product Information ENWW Media specifications NOTE CAUTION NOTE ENWW The printer accepts a variety of media such as cut sheet paper including up to 100 recycled fiber content paper envelopes labels transparencies and custom size paper Properties such as weight composition grain and moisture content are important factors that affect printer performance and output quality Media that does not meet the guidelines that are outlined in this manual can cause the following problems e Poor print quality e Increased jams e Premature wear on the printer requiring repair Some media might meet all of media specifications and still not produce satisfactory results Improper handling unacceptable temperature and humidity levels and other variables over which Hewlett Packard has no control can affect print quality Before purchasing large quantities of media make sure that it meets the requirements that are specified in the user guide and in theHP LaserJet Printer Family Print Media Guide which is available for download at http www hp com support ljpaperguide Always test paper before buying large quantities Using media that does not meet HP specifications can cause problems for the p
11. 166 Chapter 7 Troubleshooting ENWW Interface troubleshooting NOTE CAUTION ENWW The following sections provide instructions for interface troubleshooting Communications checks Communication problems are normally the customer s responsibility Time spent attempting to resolve these problems might not be covered by the Hewlett Packard product warranty Refer the customer to the network administrator for assistance in troubleshooting network problems If the printer is not connected directly to a Windows or MS DOS based host see EIO troubleshooting HP LaserJet printers are not designed to work with mechanical switch box products that don t have correct surge protection These devices generate high transient voltages that cause permanent damage to the formatter This circumstance is not covered by the Hewlett Packard product warranty Computer direct connect parallel test After the printer is installed verify communications by bypassing the Windows driver between the printer and the IBM compatible computer Type the following information at the MS DOS prompt C DIR gt LPT1 Enter for printing to parallel port 1 The printer should print a directory listing of the C directory You might need to press SeLecT y on the control panel to print the data that is in the buffer EIO troubleshooting If the printer contains an optional HP Jetdirect print server and you cannot communicate with the printer over the net
12. ENWW Motors fans and solenoids Y o L Motors fans and solenoids HP LaserJet 2400 series Fuser motor Main motor Tray 1 pickup solenoid Main fan Tray 2 pickup solenoid Sub fan OO Om E oh Printer component locations 225 PCAs Figure 7 10 PCAs HP LaserJet 2400 series 1 Engine controller PCB 2 High voltage power supply PCB 226 Chapter 7 Troubleshooting ENWW 500 Sheet paper feeder 500 Sheet paper feeder HP LaserJet 2400 series Figure 7 11 Ae ke o0 22 Q Q OO Lo c p c co 020202 20vcc890 QOL LLO aee P E EENS ffe fen er CA 227 Printer component locations ENWW Wiring diagrams The following figures show HP LaserJet 2400 Series printer wiring and circuitry layout
13. ENWW Printer configurations 3 Features 4 The following tables describe the features of HP LaserJet 2400 Series printers HP LaserJet 2420 Series HP LaserJet 2430 Series printer printer Table 1 2 Speed HP LaserJet 2410 printer Prints on letter size paper at 25 pages per minute ppm Prints on A4 size paper at 24 ppm Table 1 3 Resolution HP LaserJet 2410 printer FastRes 1200 produces 1200 dpi print quality for fast high quality printing of business text and graphics ProRes 1200 produces 1200 dpi printing for the best quality in line art and graphic images HP LaserJet print cartridges produce crisp sharp output Table 1 4 Paper handling HP LaserJet 2410 printer Includes a 100 sheet manual feed input tray and a 250 sheet input tray Compatible with an optional 500 sheet paper feeder Manual duplexing is available Chapter 1 Product Information Prints on letter size paper at 30 pages per minute ppm Prints on A4 size paper at 28 ppm Prints on letter size paper at 35 pages per minute ppm Prints on A4 size paper at 33 ppm HP LaserJet 2420 Series HP LaserJet 2430 Series printer printer FastRes 1200 produces 1200 dpi print quality for fast high quality printing of business text and graphics ProRes 1200 produces 1200 dpi printing for the best quality in line art and graphic images HP LaserJet print cartridges produce crisp sharp output FastRes 1200
14. 37 5 BTU hour HP LaserJet 2410 37 5 BTU hour HP LaserJet 2420 and 37 5 BTU hour HP LaserJet 2430 Specifications 9 Acoustic emissions Table 1 16 Sound power and pressure level HP LaserJet 2400 series Sound power level Declared per ISO 9296 Printing HP LaserJet 2410 Lwag 6 6 Bels A 66 dB A Printing HP LaserJet 2420 Lues 6 7 Bels A 67 dB A Printing HP LaserJet 2430 Lwag 6 8 Bels A 68 dB A Ready HP LaserJet 2410 Essentially Inaudible Ready HP LaserJet 2420 Essentially Inaudible Ready HP LaserJet 2430 Essentially Inaudible Sound pressure level Declared per ISO 9296 Printing HP LaserJet 2410 Lpam 52 dB A Printing HP LaserJet 2420 Loam 53 dB A Printing HP LaserJet 2430 Loam 53 dB A Ready HP LaserJet 2410 Essentially Inaudible Ready HP LaserJet 2420 Essentially Inaudible Ready HP LaserJet 2430 Essentially Inaudible Values subject to change See www hp com support Ij2410 www hp com support lj2420 or www hp com support j2430 for current information HP LaserJet 2410 speed is 25 ppm on A4 size HP LaserJet 2420 speed is 29 ppm on A4 size HP LaserJet 2430 speed is 34 ppm on A4 size 3Configuration tested HP LaserJet 2410 Base printer simplex printing with A4 paper size Configuration tested HP LaserJet 2420 Base printer simplex printing with A4 paper size 5Configuration tested HP LaserJet 2430 Base printer simplex printing with A4 paper size
15. Off The printer is functioning without error Blinking Action is required See the control panel display ENWW Control panel 33 Control panel language If LANGUAGE appears in English on the control panel use the following procedure Otherwise turn the printer off and then turn the printer on again When XXX MB appears press and hold v SeLecT button When all three control panel lights are lit release SeLect button and use the following procedure to set the language To select the language 1 When SELECT LANGUAGE appears in English press v Select button and wait until LANGUAGE appears in English 2 Press Y Down button until the preferred language appears 3 Press v Select button to save the preferred language Printing control panel menus To see the current settings for the menus and items that are available at the control panel print a control panel menu map You might want to store the menu map near the printer for reference NOTE For a complete list of the items that are available in the control panel menus see the user guide To print a control panel menu map 1 Press Menu to open the menus 2 Use A Ur button or Y Down button to scroll to INFORMATION and then press SELEcT button 3 Use 4 Up button or Y Down button to scroll to PRINT MENU MAP and then press v SeLecT button 34 Chapter 3 Operation ENWW Selecting which tray is used for printing You can select how the
16. The printer is checking for possible jams or print media that was not cleared from the printer The printer received a request for a personality printer language that does not exist in the printer The print job is canceled The printer jammed or the printer was turned on and media was detected in a wrong location The printer is automatically attempting to eject the pages The printer is waiting for the command to print such as waiting for a form feed or when the print job is paused You are attempting to view an empty event log by selecting SHOW EVENT LOG from the control panel Understanding printer messages Recommended action Delete files from the CompactFlash card and then try again Use the Device Storage Manager in HP Web Jetadmin to download or delete files and fonts See the HP Web Jetadmin software Help for more information Use the Device Storage Manager in HP Web Jetadmin to disable the write protection Use HP Web Jetadmin to initialize the file system No action is necessary No action is necessary Print the job using a printer driver for a different printer language or add the requested language to the printer if available To see a list of available personalities print a configuration page See Configuration page Wait for the printer to finish trying to clear the pages If it cannot a jam message will appear on the control panel display Press Y Select butt
17. To perform a cold reset 1 Turn the printer off 2 Hold down the Select v button and then turn the printer on Continue holding down the Select v button until all three printer control panel lights flash once and then remain on This might take up to 10 seconds 3 After the message SELECT LANGUAGE appears on the display press the Up Arrow A button or the Down Arrow Y button until COLD RESET is highlighted 4 Press the SeLecT 7 button The printer performs a cold reset and then continues its power on sequence 5 Check all I O settings and reset any customer set printer configuration values ENWW Printer resets and power on modes 163 CAUTION NOTE CAUTION NOTE NVRAM initialization Initializing the NVRAM resets the serial number the event log the page counts and the EIO card initializing the NVRAM resets service menu values to factory defaults Use the service menu to restore the serial number and page counts Also reconfigure any computers that print to this printer so that the computers can recognize the printer Initialize the NVRAM only when absolutely necessary In most situations use a cold reset rather than a NVRAM initialization to reset printer settings this will retain the values in the service menu Before performing a NVRAM initialization print a menu map and a configuration page see Menu map and Configuration page Use the information on the configuration page to reset any customer set pr
18. e Saves the selected value for an item e Performs the action that is associated with the item that is highlighted on the graphical display Y Down e Navigates to the next item in the list or decreases the value of items that are numerical in nature STOP e Cancels the current print job in process and expels all of the active pages from the paper path The time that it takes to cancel the job depends on the size of the print job Press the button only once Also clears continuable errors that are associated with the canceled job NOTE The control panel lights cycle while the print job is cleared from both the printer and the computer and then the printer returns to the ready state Ready light on 32 Chapter 3 Operation ENWW Control panel lights Ready The printer is online and ready to accept data to print The printer cannot accept data because it is offline paused or has experienced an error Blinking The printer is going offline The printer stops processing the current print job and expels all of the active pages from the paper path The printer has data to print but is waiting to receive all of the data or The printer has no data to print Blinking The printer is processing or printing the data Attention The printer has experienced a problem Note the message on the control panel display and then turn the printer off and on See Understanding printer messages for help in resolving problems
19. reduce the complexity of the page or install more memory 220 Chapter 7 Troubleshooting ENWW VM Error A font error occurred Select unlimited downloadable fonts from the printer driver Range Check A font error occurred Select unlimited downloadable fonts from the printer driver ENWW Troubleshooting common PostScript problems 221 Printer component locations Diagrams are provided below detailing the locations of various printer components Main assemblies Figure 7 6 Main assemblies HP LaserJet 2400 series Fuser Laser scanner assembly Drive assembly Engine controller assembly High voltage power supply circuit assembly Pick up assembly Registration assembly NOOR WD 222 Chapter 7 Troubleshooting ENWW Figure 7 7 ENWW Main parts Main parts HP LaserJet 2400 series Fixing film Pressure roller Transfer charging roller Tray 1 pick up roller Tray 1 separation pad Tray 2 pick up roller Tray 2 Memory tag contact Memory tag contact CO JO Oo P ob Printer component locations 223 Figure 7 8 Sensors and switches d R e e O b ei CA I ATT Sensors and switches HP LaserJet 2400 series Delivery sensor Face up cover sensor Power switch Door switch Test print switch Tray 1 paper detection sensor Tray 2 Top of page sensor Top of page sensor Duplex sensor OO JO Om P GO 224 Chapter 7 Troubleshooting ENWW Figure 7 9
20. side cover 2 Pinch the tab on the registration assembly gear callout 1 and then slide the gear off of the shaft Figure 6 55 Removing the registration assembly 1 of 3 ENWW 134 Chapter 6 Removal and replacement 3 Remove two screws callout 2 from the registration assembly cover and then lift the cover out of the printer Figure 6 56 Removing the registration assembly 2 of 3 ENWW Registration assembly 135 4 Remove four screws callout 3 Figure 6 57 Removing the registration assembly 3 of 3 5 Lift the registration assembly out of the printer 136 Chapter 6 Removal and replacement ENWW Tray 1 pickup roller 1 Spread the pickup roller locks callout 1 on each side of the tray 1 pickup roller to release the roller Figure 6 58 Removing the tray 1 pickup roller 2 Rotate the top of the roller off of the shaft and then lift the roller out of the printer ENWW Tray 1 pickup roller 137 Tray 2 pickup roller NOTE Also follow these instructions to remove any optional tray pickup rollers 1 Rotate the bushings callout 1 on each side of the roller Figure 6 59 Removing the tray 2 pickup roller 1 of 2 2 Remove the left side bushing by sliding the bushing to the left 3 Slide the roller and shaft toward the left until they clear the hole in the right side bushing and then lift the right end of the shaft 138 Chapter 6 Removal and replacement ENWW 4 Slide the r
21. 7 Y hp LaserJet 2400 printers Di E emm El A 4 AA 2 A 5 J Printer Information Lists the model serial number page counts and other information for the printer Checking the printer configuration 49 Installed Personalities and Options Lists all printer languages that are installed such as PS and PCL and lists options that are installed in each DIMM slot and EIO slot Memory Lists printer memory PCL Driver Work Space DWS and resource saving information Security Lists the status of the printer control panel lock control panel password and disk drive if one is installed in the printer Paper Trays and Options Lists the size settings for all trays and lists optional paper handling accessories that are installed Event Log Lists the number of entries in the event log the maximum number of entries viewable and the last three entries 50 Chapter 3 Operation ENWW Supplies status page Use the supplies status page to obtain information about the print cartridge that is installed in the printer the remaining print cartridge life and the number of pages and jobs that have been processed NOTE You can also obtain configuration information in the embedded Web server or the HP Toolbox For details see Using the embedded Web server or see Using the HP Toolbox To print a supplies status page at the control panel 1 Press v SeLecT button to open the menus 2 Use 4 Ur butt
22. Control pan el E e UE EN Control panel DUMLONS ccc siccsccetaaindecenacccdcdesacaadnnatnadeddcateacucanaadedvcataaededdeuntdecedavaneacegedaedates 32 Control panel lights 1 2 2 arr ot crt ici En Pee LET dete E Ido En deen d e 33 Control panel language once eere et eara hd e EIER ARE RR SEENEN 34 Printing control panel MenuS eene nennen nennen ener 34 Selecting which tray is used for printing ssssse mmn 35 UNA aana 35 Customizing tray 1 operation ooomicociniinnnon ninia 36 Printing by type and size of media locking trays see 37 Feeding media from tray 1 manually s mme 38 Selecting the correct fuser mode ssssssssssseseeeeene meer 39 Using the embedded Web server eese eiie ei edite eek kite e REIR Rue d Rae Rueda nnd 40 Opening the embedded Web Server emen nnns 40 information TAD T adi 41 Suam 41 Networking TaD p 42 euam NIES 42 Using HP Web Jetadmin software eene nennen nennen nns 43 Using the HP Toolbox ssssesseseeeeeneeenn menm nnnm nennen herr nennen nene nennt nnn nens 44 Supported operating systems ooooooococccccnccoconoccccccconnnnnnnnonnnncnnnnnnnn men ncn nn nena nn nn 44 Supported browsers sssssssssstirttnrstttttttt ttt tt nt Aart tE EE EEEEEEES EEEE EEEEEEEEEEES EEEE EEEEEEEES EESE EEEE EEEE 44 To view the HP TOODOX sica tete esent e pint EANA a
23. JIS 182 x 257 mm 7 2 x 10 inches A 148 x 210 mm EE 5 8 x 8 3 inches 8 5 x 13 inches 216 x 330 mm 8 5 x 13 inches The printer supports a wide range of sizes See the printer software for supported sizes To print on custom size paper see the user guide Capacity can vary depending on media weight and thickness as well as on environmental conditions 216 x 279 mm 8 5 x 11 inches 60 to 105 g m 16 to 28 Ib Bond 210 x 297 mm 8 3 x 11 7 inches 216 x 356 mm 8 5 x 14 inches 8 5 x 13 inches 216 x 330 mm 8 5 x 13 inches The built in duplexer is included only with the HP LaserJet 2420d 2420dn and 2430dtn printers The printer supports a wide range of sizes See the printer software for supported sizes To print on custom size paper see the user guide NOTE Prepunched media is not supported for automatic duplexing For more information about using print media see the user guide Paper and print media For complete media specifications for all HP LaserJet printers see the HP LaserJet Printer Family Print Media Guide available at http www hp com support ljpaperguide 12 Chapter 1 Product Information ENWW ENWW Fusing compatibility Must not scorch melt offset or release hazardous emissions when heated to 200 C 392 F for 0 1 second Moisture content 4 to 6 by weight Smoothness 100 to 250 Sheffield Printing and paper storage environment Ideally the printing and paper storage
24. Printer messages that appear on the control panel display relay the normal status of the printer such as Processing or an error condition such as CLOSE TOP COVER that needs attention Table 7 8 Interpreting control panel messages lists the most common messages that require attention or that might raise questions Messages are listed in alphabetical order first with numeric messages at the end of the list Using the printer online Help system This printer features an online Help system on the control panel that provides instructions for resolving most printer errors Certain control panel messages alternate with instructions about gaining access to the online Help system Whenever a message alternates with For help press press HeLP button to view the help and use A Ur button and v Down button to scroll through the message To exit the online Help system press Menu Resolving persistent messages When some messages appear for example requests to load a tray or a message that a previous print job is still in the printer memory you can press y SeLecT button to print or to press Stop to clear the job and eliminate the message Table 7 8 Interpreting control panel messages Control panel message Event Description Recommended action 10 32 00 UNAUTHORIZED SUPPLY alternates with For help press ENWW log error message The printer has detected that a This message appears until you printer supply
25. Removing the back cover 2 of 3 ENWW Covers 83 5 Lift the bottom of the cover first and then lift the cover away from the printer Figure 6 5 Removing the back cover 3 of 3 6 Tip the printer back so that it rests on its feet 84 Chapter 6 Removal and replacement ENWW UO cover 1 Rotate the I O cover to clear tabs at the right side of the cover Figure 6 6 Removing the I O cover 2 Lift the cover off of the printer ENWW Covers 85 Left side cover 1 Remove two screws callout 1 MMMM tt tit Figure 6 7 Removing the left side cover 1 of 2 2 Open the cartridge door 86 Chapter 6 Removal and replacement ENWW 3 Release one tab callout 2 at the back of the printer by pressing the tab through a hole in the chassis and then rotate the cover away from the printer at the back of the printer Za 4 d Figure 6 8 Removing the left side cover 2 of 2 4 Slide the cover toward the front of the printer to clear tabs at the front and then lift the cover away from the printer ENWW Covers 87 Top right cover 1 Remove one screw callout 1 at the back of the printer Figure 6 9 Removing the top right cover 2 Lift the cover off of the printer 88 Chapter 6 Removal and replacement ENWW Top cover 1 Remove four screws callout 1 2 Lift the cover at the back of the printer and then slide the cover toward the front of the printer to clear the tabs callout 2 at th
26. jams locations 174 jams output areas 177 jams trays 176 legal paper 220 light print 203 Limit Check error 220 lines 205 210 Macintosh problems 214 memory insufficient 196 multifeeds 181 online Help 183 permanent storage errors 193 PostScript problems 220 power on bypass 165 print quality 201 Printer Status and Alerts 156 printing 146 147 171 PS errors 146 RAM disk errors 198 Range Check 221 repeating defects 207 repeating images 212 skewed pages 182 208 slow printing 147 170 smeared toner 206 specks 204 text 171 208 212 tire tracks 210 tray selection 148 trays 169 VM error 221 white spots 211 Windows error messages 213 wrinkled paper 182 209 Troubleshooting tab HP Toolbox 46 two sided printing troubleshooting 170 U uninstalling HP Toolbox 48 UNIX driver support 26 USB port buffer overflow 186 connecting to 24 troubleshooting Macintosh 215 218 type included 5 user guide 47 ENWW V VM error 221 voltage specifications 9 W warranty print cartridge 17 product 16 service ID 161 washing off toner 175 wavy paper troubleshooting 169 209 Web browser requirements embedded Web server 40 HP Toolbox 44 HP Web Jetadmin 43 Web Jetadmin browsers supported 43 downloading 43 ENWW Web sites anticounterfeit 53 HP Web Jetadmin downloading 43 paper specifications 12 parts ordering 234 print media guide 11 recycling supplies 18 UNIX and Linux drivers 26 weight p
27. see the user guide e Font is the number used to select fonts at the printer control panel not in the program Do not confuse the font with the font ID The number indicates the CompactFlash slot where the font is stored e SOFT Downloaded fonts which stay resident in the printer until other fonts are downloaded to replace them or until the printer is turned off e INTERNAL Fonts that permanently reside in the printer e Font ID is the number you assign to soft fonts when you download them through software Chapter 3 Operation ENWW Managing the print cartridge CAUTION ENWW This section provides information about HP print cartridges their life expectancies how to store them and how to identify genuine HP supplies Information also appears about non HP print cartridges e HP print cartridges e Non HP print cartridges e Print cartridge authentication e Print cartridge storage e Print cartridge life expectancy e Checking the supply level e Cartridge low and cartridge out conditions HP print cartridges When you use a genuine HP print cartridge you can obtain several types of information such as the following e Amount of toner remaining e Estimated number of pages remaining e Number of pages printed Non HP print cartridges Hewlett Packard Company cannot recommend use of non HP print cartridges either new or remanufactured Because they are not HP products HP cannot
28. 3 of 6 110 Chapter 6 Removal and replacement ENWW 11 Remove three screws callout 6 from the back of the ECU pan Figure 6 32 Removing the ECU 4 of 6 ENWW ECU 111 12 Rotate the top of the ECU pan away from the printer and then disconnect one flat flexible cable callout 7 Figure 6 33 Removing the ECU 5 of 6 112 Chapter 6 Removal and replacement ENWW 13 Lay the ECU pan down on the work surface and then disconnect three cables callout 8 Figure 6 34 Removing the ECU 6 of 6 NOTE The ECU and the ECU pan together are a single field replaceable unit FRU You do not have to separate the ECU and the ECU pan ENWW ECU 113 Access plate 1 Remove the back cover see Back cover the I O cover see O cover and the duplexer inlet guide see Figure 6 20 Removing the fuser 2 of 5 2 Press the green lever in the tray 2 cavity to release the access plate at the front of the printer 3 At the back of the printer release the access plate from one tab callout 1 at the left inside of the printer Figure 6 35 Removing the access plate 4 Lower the pan until the other side of the pan slides off of the other tab callout 2 5 Slide the pan out of the printer 114 Chapter 6 Removal and replacement ENWW Power supply Remove all of the covers see Covers Remove the control panel see Control panel Remove the formatter see Formatter Remove the right handle see
29. 9 power supply removing 115 power on bypass 165 PPDs included 27 troubleshooting 214 pressure roller 63 Index 273 primary charging stage 72 print cartridge door removing 130 print cartridges cleaning near 58 errormessages 197 199 features 6 life expectancy 54 low toner message 55 memory tag 76 non HP 53 operations 71 out of toner message 55 paper jams clearing 175 recycling 18 status viewing with embedded Web server 41 status viewing with HP Toolbox 45 storing 53 supplies status page 51 153 supply level checking 54 warranty 17 print jobs formatted incorrectly 147 not printing troubleshooting 146 stopped troubleshooting 147 print quality troubleshooting 201 Printer Dialog Extensions PDEs Macintosh 27 printer drivers See drivers printer languages 5 Printer Status and Alerts 156 processor speed 5 ProRes 4 PS error pages troubleshooting 146 PS font list printing 52 Q quality troubleshooting 201 R RAM disk errors 198 Range Check troubleshooting 221 Ready light 33 recycling supplies 18 registration assembly diagrams 222 removing 134 regulatory statements 19 removing HP Toolbox 48 removing parts 78 79 repeating defects troubleshooting 207 repeating images troubleshooting 212 replacing parts 78 79 reset cold 163 Resets menu 159 resolution features 4 troubleshooting quality 201 274 Index right side cover locating 2 removing 81 right side handle removing 106 rollers diagrams 223 f
30. Covers Remove the control panel see Control panel Remove the formatter see Formatter Remove the right side handle see Right side handle Remove the ECU see ECU oa FON D gt Remove the two screws callout 1 that secure the right side fan to the printer chassis and then lift the fan away from the printer Figure 6 41 Removing the gear assembly 1 of 6 7 Before removing the air duct examine the cable routing around and through the air duct NOTE Make sure that you duplicate the cable routing upon reinstallation 120 Chapter 6 Removal and replacement ENWW 8 Remove the two screws callout 2 that secure the air duct to the printer chassis Figure 6 42 Removing the gear assembly 2 of 6 9 Unwind the cables from the cable stays on the air duct and then lift the air duct away from the printer Reinstallation tip Open the cartridge door before reinstalling the air duct ENWW Gear assembly 121 10 Remove four screws callout 3 from the gear assembly plate Figure 6 43 Removing the gear assembly 3 of 6 11 Pull the gear assembly straight away from the printer NOTE The spring callout 1 in Figure 6 44 Reinstalling the gear assembly is not attached to the gear assembly plate or to the large gear As a result the spring might fall out of the printer when you remove the gear assembly Reinstallation tip Close the cartridge door and press the large gear against the printer chassis bef
31. ENWW Event log error message Description An error occurred in the printer permanent storage and one or more printer settings has been reset to its factory default The printer detected a critical hardware error Recommended action Press the Select Y button to continue Turn the printer off and then turn the printer on again Check the printer settings to determine which settings have been changed See Settings and defaults and Control panel menus Perform a NVRAM initialization See NVRAM initialization Replace the formatter see Formatter Press Stop to clear the print job from the printer memory Turn the printer off and then turn the printer on again Try printing a job from a different program If the job prints go back to the first program and try printing a different file If the message appears only with a certain program or print job contact the software vendor for assistance If the message persists with different programs and print jobs try these steps 1 2 Turn the printer off Disconnect all cables to the printer that connect it to the network or computer Remove all the memory DIMMs or third party DIMMs from the printer Then reinstall at least one memory DIMM Remove all EIO devices and CompactFlash cards from the printer Turn the printer on Understanding printer messages 193 Table 7 8 Interpreting control panel messages continued Control
32. LOW fuser mode setting to avoid damage to the printer The default setting generally provides the best performance for most print media types The fuser mode can be changed only if the media type has been set for the tray that you are using See Printing by type and size of media locking trays After the media type has been set for the tray then the fuser mode for that type can be changed on the CONFIGURE DEVICE menu in the PRINT QUALITY submenu at the printer control panel See the user guide NOTE Using a higher fuser mode such as HIGH 1 or HIGH 2 improves the ability of the toner to adhere to paper but it might cause other problems such as excessive curl The printer might print at a slower speed when the fuser mode is set to HIGH 1 or HIGH 2 To reset the fuser modes to the default settings open the CONFIGURE DEVICE menu at the printer control panel On the PRINT QUALITY submenu select FUSER MODES and then select RESTORE MODES ENWW Selecting the correct fuser mode 39 Using the embedded Web server Use the embedded Web server EWS to view printer and network status and to manage printing functions from your computer instead of from the printer control panel The following are examples of what you can do using the embedded Web server e View printer control status information e Set the type of media that is loaded in each tray e Determine the remaining life for all supplies and order new ones e View and change tray
33. Make sure that you have a new cartridge ready 197 Table 7 8 Interpreting control panel messages continued Control panel message Paused alternates with To return to ready press STOP RAM DISK DEVICE FAILURE alternates with lt Current status message gt RAM DISK FILE OPERATION FAILED alternates with lt Current status message gt RAM DISK FILE SYSTEM IS FULL alternates with lt Current status message gt RAM DISK IS WRITE PROTECTED alternates with lt Current status message gt 198 Chapter 7 Troubleshooting Event log error message Description The printer is paused but continues to receive data until the memory is full The printer is not experiencing an error The RAM disk had a critical failure and can no longer be used The requested operation could not be performed You might have attempted an illogical operation such as trying to download a file to a non existent folder The RAM disk is full The RAM disk is protected and no new files can be written to it Recommended action Press Stop Turn the printer off and then back on If necessary perform a cold reset Add printer memory Turn the printer off and then on again If this error persists a defective DRAM DIMM might be installed in the printer on the formatter Replace the DRAM DIMM s The procedure for replacing a DRAM DIMM is the same as replacing a firmware DIMM Try printing again to
34. OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY LOCAL LAW IN NO EVENT WILL HP ORITS SUPPLIERS BE LIABLE FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU Print Cartridge Limited Warranty Statement 17 HP LaserJet printing supplies 18 In many countries regions this product s printing supplies for example print cartridge and fuser can be returned to HP through the HP Printing Supplies Environmental Program An easy to use and free take back program is available in more than 30 countries regions Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package HP Printing Supplies Returns and Recycling Program Information Since 1992 HP has offered HP LaserJet supplies return and recycling free of charge in 86 of the world market where HP LaserJet supplies are sold Postage paid and pre addressed labels are included within the instruction guide in most HP LaserJet print cartridg
35. Print a few more pages to see if the problem corrects itself 2 Make sure that the environmental specifications for the printer are being met See Operating environment Turn over the stack of media in the tray Also try rotating the stack 180 4 Make sure that media is loaded correctly and all adjustments have been made See the user guide 5 Make sure that the type and quality of the media that you are using meet HP specifications See Media specifications 6 If envelopes are creasing try storing envelopes so that they lie flat ENWW Correcting print quality problems 209 NOTE Vertical white lines oon EF o N Print a few more pages to see if the problem corrects itself Make sure that the type and quality of the media that you are using meet HP specifications See Media specifications Replace the print cartridge Remove the laser scanner and check for dirt or other obstructions in the beam path The fuser might be defective Replace the fuser see Fuser If the image defect persists the mirror in the laser scanner might be dirty Replace the laser scanner see Laser scanner If the image defect persists replace the ECU see ECU If the image defect persists replace the formatter see Formatter This defect typically occurs when the print cartridge has far exceeded its rated life of 6 000 Q6511A or 12 000 Q6511X pages For example if you are printing a very large qu
36. The feed rollers or registration rollers are dirty or Replace the affected rollers defective The paper path contains foreign substances or Remove any foreign substances or dirt from the dirt paper path The cartridge shutter open close mechanism is The shutter in the print cartridge should open as damaged you insert the cartridge If a shutter does not This can cause jams in which the media is open replace the print cartridge crumpled into an accordion fold under the print cartridge The registration assembly is defective If the registration arm is dirty clean it If the arm is scarred or worn replace the registration assembly see Registration assembly Table 7 6 Causes for wrinkled or folded paper at the paper path exit The fuser inlet guide is dirty Replace the fuser see Fuser The fuser pressure roller is dirty or damaged Run several cleaning pages through the printer If the problem persists replace the fuser see Fuser Pages are skewed Table 7 7 Causes for skewed pages Paper dust or dirt has accumulated on the tray Clean or replace the rollers feed roller or separation roller The tray feed roller and separation roller are Replace the affected roller worn irregularly The registration assembly is defective Replace the registration assembly see Registration assembly Tray 2 is defective Replace tray 2 182 Chapter 7 Troubleshooting ENWW Understanding printer messages
37. about printing a configuration page see Configuration page NOTE After you open the URL you can bookmark it so that you can return to it quickly in the future 2 The embedded Web server has three tabs that contain settings and information about the printer the Information tab the Settings tab and the Networking tab Click the tab that you want to view 3 See the following sections for more information about each tab 40 Chapter 3 Operation ENWW ENWW Information tab The Information pages group consists of the following pages Device Status This page shows the printer status and shows the life remaining of HP supplies with 0 representing that a supply is empty The page also shows the type and size of print media set for each tray To change the default settings click Change Settings Configuration page This page shows the information that is found on the printer configuration page Supplies Status This page shows the life remaining of HP supplies with 0 representing that a supply is empty This page also provides supplies part numbers To order new supplies click Order Supplies in the Other Links area of the window To visit any Web site you must have Internet access Event log This page shows a list of all printer events and errors Device information This page also shows the printer network name address and model information To change these entries click Device Information on the Settings tab Con
38. an existing folder Delete files and then try again or turn the printer off and then turn the printer on to delete all files on the device Use Device Storage Manager in HP Web Jetadmin or another software utility to delete the files If the message persists increase the size of the RAM disk Change the RAM disk size on the System Setup submenu on the Configure Device menu at the printer control panel See the description of the RAM disk menu items in System Setup submenu Use the Device Storage Manager in HP Web Jetadmin to disable the write protection ENWW Table 7 8 Interpreting control panel messages continued Control panel message RAM DISK NOT INITIALIZED alternates with lt Current status message gt REPLACE CARTRIDGE For help press alternates with lt current status message gt REPLACE CARTRIDGE To continue press TRAY XX TYPE SIZE alternates with To change size or type press y TRAY XX OPEN OR EMPTY alternates with current status message ENWW Event log error message Description The file system has not been initialized Pages remaining for this supply has reached the low threshold The printer was set to stop printing when a supply needs to be ordered The number of pages remaining for this supply has reached the low threshold The printer was set to continue printing when a supply needs to be ordered This message states the current t
39. and Alerts generate a message when the print cartridges are low However none of the networked printers generate this message unless the alert affects a user specific job 156 Chapter 7 Troubleshooting ENWW ENWW To select status messages 1 Open Printer Status and Alerts in one of these ways e Double click the Printer Status and Alerts tray icon which is near the clock in the Tray Manager e On the Start menu click Programs click Printer Status and Alerts and then click Printer Status and Alerts Click the Options icon on the left side of the window In the For field select the printer driver for this printer or select All Printers Clear the options for the messages that you do not want to appear and select the options for the messages that you do want to appear In Status check rate select how frequently you want the software to update the printer status information that the software uses to generate the messages The status check rate might not be available if the network administrator has restricted the rights to this function To view status messages and information On the left side of the window select the printer for which you want to see information The information that is provided includes status messages supplies status and printer capabilities You can also click the job history clock icon at the top of the window to view a list of previous jobs that were sent to the printer from the computer Tro
40. computer NOTE The iMac keyboard is a non powered USB hub ENWW Troubleshooting common Macintosh problems 219 Troubleshooting common PostScript problems The following situations are specific to the PostScript PS language and might occur when several printer languages are being used Check the control panel display for messages that might help resolve problems NOTE To receive a printed or screen message when PS errors occur open the Print Options dialog box and click the selection next to the PS Errors section that you want General problems The job prints in Courier the printer s default typeface instead of the typeface that you requested The requested typeface is not downloaded Download the font that you want and send the print job again Verify the type and location of the font Download the font to the printer if applicable Check the software documentation for more information A legal page prints with clipped margins The print job was too complex You might need to print your job at 600 dots per inch dpi reduce the complexity of the page or install more memory A PS error page prints The print job might not be PS Make sure that the print job is a PS job Check to see whether the software application expected a setup or PS header file to be sent to the printer Specific errors Limit Check Error The print job was too complex You might need to print your job at 600 dots per inch dpi
41. emvironment eene 13 Erwelopeg see ge EE 14 Envelopes with double side seams ener 14 Envelopes with adhesive strips or fans 14 Envelope margi sarres S 15 Envelope StOPaGe EC 15 le TEE 15 scene 15 Hewlett Packard limited warranty statement eee 16 Print Cartridge Limited Warranty Statement eene nennen 17 HP LaserJet printing supplies oooooooocccnncccconococconccnconnconnnnnnnnnnncnnnnnn cnn anna cnn cnn eene 18 Declaration of contformiby 2 2 enirn diria 19 Country region specific safety statements een enne 20 Laser Safety statement Ae El cha edge Eee Die 20 Canadian DOC statement enne 20 Japanese VCO statement deg atten e c en tenete a tee bea audien eva da del ed a 20 Korean EMI statement eene nennen tren nnne nennen rennes 20 Finnish laser statement ioter li ERRARE aa Euge Sea Meng eub RAI RUD 21 2 Installation uerge E ER Operating SMVIROMIMOM e di iii 24 Interface ports petere Gear RU Cerea diete ea Meque dea EAR EE eu 24 SONWALE paene A a e a e ee 25 Operating systems and printer COMPONENTS oooccccccccncccccnnnnnnonnnnnnnnnnncnnnnnnnnnnnnnnnnnnnnnnnnnos 25 Printer drivers siniora ai 26 Software for Macintosh Computers ooooococcnccccooooncncncnncnnncnnnnonnnnnnnnnnnnnnnnn cnn nana nnnnnnnnnnnnnnno 27 3 Operation Chapter contents netet testttntttn trnns tEn nE EEEE EAEEEAEEOAEESE EEEE EEEEEEN EEOAE EEE EEEE Ennn EEEn 29 nipple Hr ENEE 31 iii
42. free of toner and paper particles that can sometimes accumulate Accumulation of toner and particles can cause specks to appear on the front or back side of your print jobs To ensure optimum print quality HP recommends that you use the cleaning page every time that you replace the print cartridge or on an automatic interval that you can set up The cleaning procedure takes about 2 5 minutes to complete A CLEANING message appears on the printer control panel display while the cleaning is taking place To run the cleaning page In order for the cleaning page to work correctly print the page on copier grade paper not bond heavy or rough paper 1 If your printer model includes a duplexer open the rear output bin 2 Press Menu to open the menus 3 Use 4 Up button or Y Down button to scroll to CONFIGURE DEVICE and then press y SeLecT button 4 Use A Ur button or v Down button to scroll to PRINT QUALITY and then press v Select button 5 Use 4 Ur button or Y Down button to scroll to CREATE CLEANING PAGE and then press y SeLecT button 6 Follow the instructions on the cleaning page to complete the cleaning process 7 If your printer model includes a duplexer close the rear output bin 60 Chapter 4 Maintenance ENWW Theory of operation Chapter contents ENWW NET EN 61 treie ie e EE 62 Internal COMPONENMS cecceeececececeeeeeeeeeeeeeeeeceaeaeeeeeeeeescsaeaeeeeeeeeeesaaaaeeeeeees
43. in the print cartridge and shows the print cartridge part number and estimated number of pages that can be printed from the amount of toner in the cartridge 2 Printing statistics Lists statistics about the total number of pages and jobs that have been processed using this print cartridge the first and last use date for the cartridge and the print cartridge serial number 3 Supplies Web site Lists the Web site for ordering supplies over the Internet 4 Recycle Web site Lists the Web site for information about returning used HP print cartridges ENWW Troubleshooting tools 153 NOTE Embedded Web server When the printer is directly connected to a computer the embedded Web server is supported for Windows 95 and later In order to use the embedded Web server with a direct connection you must select the Custom installation option when you install the printer driver Select the option to load Printer Status and Alerts The proxy server is installed as part of the Printer Status and Alerts software When the printer is connected to the network by using a HP Jetdirect print server EIO card the embedded Web server is automatically available Use the embedded Web server to view printer and network status and to manage printing functions from your computer instead of from the printer control panel The following are examples of what you can do through the embedded Web server e View printer status information e Specify the type of media tha
44. is e ON installed COPIES Set how many sheets of media are used from each tray during the paper path test If you are testing the stapling function of the optional 10 stapler stacker DESTINATION item OPTIONAL 50 BIN 1 you must select 10 copies 100 500 11050100500 160 Chapter 7 Troubleshooting ENWW NOTE ENWW Service menu service PIN codes Authorized HP service technicians can use this menu to gain access to printer settings that are reserved for service personnel The service menu is protected by use of a personal identification number PIN When you select SERVICE from the list of menus you are prompted to type an eight digit PIN code The printer automatically exits the service menu after about one minute if no menu items are selected or changed Use the PIN code 11240002 for the HP LaserJet 2400 product 1 Press the Select v button to open the menus Use the Ur Arrow A button or the Down Arrow Y button to scroll to SERVICE and then press the SeLecT v button 2 Press the Up Arrow 4 button or the Down Arrow Y button until the first digit of the PIN code appears Press the Select v button to save that digit Repeat this selection procedure until you have typed the entire eight digit PIN code You can use the LEFT ARROW gt button to return to a PIN digit When the last digit is saved the service submenu appears on the control panel display 3 Use the Ur Arrow 4 button or the Down Arro
45. is not a genuine install an HP supply or press the HP supply override button Y SeLecr button If you believe that you purchased an HP supply go to http www hp com go anticounterfeit Any printer repair required as a result of using non HP supplies or unauthorized supplies is not covered under the printer warranty Understanding printer messages 183 Table 7 8 Interpreting control panel messages continued Control panel message 10 XX YY SUPPLY MEMORY ERROR alternates with For help press 22 PARALLEL I O BUFFER OVERFLOW alternates with To continue press Y 184 Chapter 7 Troubleshooting Event log error message Description An error has occurred in one or more of the printer supplies XX description 00 memory is defective 01 memory is missing YY description 00 print cartridge is missing or defective Too much data was sent to the parallel port Recommended action Turn the printer off and then turn the printer on to clear the message If the message persists open the top cover remove the print cartridge and then reinstall it If the message persists install a new HP print cartridge If the message persists check the connection between the ECU and the memory chip on the print cartridge If the message persists replace the memory chip cable and contact assembly If the message persists replace the ECU see ECU Check for a loose cable connection and be
46. language code for the language that you are using Reinstall the software See the getting started guide for instructions The printer might not be ready Make sure that the cables are connected correctly the printer is on and the ready light is on If you are connecting through a USB or Ethernet hub try connecting directly to the computer or use a different port The interface cable might be defective or of poor quality Replace the interface cable Make sure to use a high quality cable A print job was not sent to the printer that you wanted The print queue might be stopped Restart the print queue Open print monitor and select Start Jobs ENWW Troubleshooting common Macintosh problems 217 Table 7 10 Problems with Mac OS X continued A print job was not sent to the printer that you wanted The wrong printer name or IP address is being used Check the printer name IP address or Rendezvous host Another printer with the same or similar name IP address name by printing a configuration page See Configuration or Rendezvous host name might have received your print job page Verify that the name IP address or Rendezvous host name on the configuration page matches the printer name IP address or Rendezvous host name in the Print Center An encapsulated PostScript EPS file does not print with the correct fonts This problem occurs with some programs e Try downloading the fonts that are contained in the EPS file
47. languages PressY Select button to save the appropriate language as the new default Make sure that the appropriate language is selected at the printer control panel Turn the printer off and then turn the printer on again Go to Table 7 8 Interpreting control panel messages ENWW 2 Can you print a configuration page See Configuration page A configuration Verify that all trays are correctly loaded adjusted and installed in the printer page does not print By using the computer check the print queue or print spooler to see if the printer has been paused If problems exist with the current print job or if the printer is paused a configuration page will not print Press Stop and try step 2 in the troubleshooting flowchart again A blank page Verify that the sealing tape was removed from print cartridge See the prints getting started guide or the instructions that came with the print cartridge The print cartridge might be empty Install a new print cartridge A message Go to Table 7 8 Interpreting control panel messages other than READY or PRINTING CONFIGURATIO N appears on the printer control panel display ENWW Troubleshooting flowchart 145 3 Can you print from a program The job will not If the job will not print and a message appears on the control panel print display see Table 7 8 Interpreting control panel messages By using the computer check to see if the
48. media temperature conditions Solving general printing problems 169 Print job is extremely slow The job might be very complex The maximum speed of the printer cannot be exceeded even when more memory is added Printing speeds might be automatically reduced when printing on custom sized media Note Slower speeds are expected when printing on narrow paper when printing from tray 1 or when using the HIGH 2 fuser mode You are printing a PDF or PostScript PS file but are using a PCL printer driver In the printer driver Optimize for is set to card stock heavy rough or bond paper Print job prints on both sides of the paper Reduce the complexity of the page or try adjusting the print quality settings If this problem occurs frequently add memory to the printer Try using the PS printer driver rather than the PCL printer driver You can usually do this from a software program In the printer driver set the type to plain paper see Printing by type and size of media locking trays Note If you change the setting to plain paper the print job will print faster However if you are using heavy media for best results leave the printer driver set to heavy even though printing might be slower The printer is set for duplexing See the user guide to change the setting or see the online Help Print job contains only one page but the printer processes the back side of the page as well th
49. on page 255 Alphabetical parts list 261 Numerical parts list Table 8 9 Numerical parts list Part number Table and page Q3953 60001 Table 8 3 on page 242 Q3955 60003 Table 8 3 on page 242 RAO 1003 000CN Table 8 3 on page 241 RAO 1068 000CN Table 8 6 on page 251 RAO 1172 000CN Table 8 5 on page 249 RC1 0922 000CN Table 8 6 on page 251 RC1 0939 000CN Table 8 6 on page 251 RC1 3665 000CN Table 8 4 on page 245 RC1 3935 000CN Table 8 6 on page 251 RC1 3936 000CN Table 8 6 on page 251 RC1 3937 000CN Table 8 6 on page 251 RC1 3939 000CN Table 8 6 on page 251 RC1 3946 000CN Table 8 3 on page 241 RC1 3948 000CN Table 8 3 on page 241 RC1 3949 000CN Table 8 3 on page 241 RC1 3950 000CN Table 8 3 on page 242 RC1 3951 000CN Table 8 3 on page 242 RC1 3953 000CN Table 8 3 on page 242 RC1 3954 000CN Table 8 6 on page 251 RC1 3955 000CN Table 8 4 on page 245 RC1 3994 000CN Table 8 4 on page 245 RC1 3995 000CN Table 8 4 on page 245 RC1 3996 000CN Table 8 4 on page 245 RC1 3998 000CN Table 8 4 on page 245 RC1 4000 000CN Table 8 4 on page 245 RC1 4006 000CN Table 8 4 on page 245 RC1 4009 000CN Table 8 3 on page 242 RC1 4025 000CN Table 8 5 on page 249 RC1 4027 000CN Table 8 6 on page 251 RC1 4028 000CN Table 8 6 on page 251 262 Chapter 8 Parts and diagrams ENWW ENWW Table 8 9 Numerical parts list continued Part number RC1 4055 000CN RC1 4056 000CN RC1 4057 000CN RC1 4058 000CN RC1 4059 000CN RC1 4060 000CN
50. or too loose against the stack 4 Turn over the stack of paper in the tray Also try rotating the stack 180 Make sure that the type and quality of the media that you are using meet HP specifications See Media specifications 6 Make sure that the environmental specifications for the printer are being met See Operating environment 7 The registration assembly might be installed incorrectly or damaged Make sure that the registration assembly is installed correctly If necessary replace the registration assembly see Registration assembly 208 Chapter 7 Troubleshooting ENWW Curl or wave 1 Turn over the stack of media in the tray Also try rotating the stack 180 2 Make sure that the type and quality of the media that you are using meet HP specifications See Media specifications 3 Make sure that the environmental specifications for the printer are being met See Operating environment 4 Try printing to a different output bin If paper is lightweight and smooth open the Configure Device menu at the printer control panel On the Print Quality submenu select FUSER MODES and then select the paper type that you are using Change the setting to LOW which helps reduce the heat in the fusing process See the user guide You must also set the type of media for the tray that you are using See Printing by type and size of media locking trays Wrinkles or creases AaBbCc 1
51. printer automatically switches to any tray that contains the same media type and size The autoselect process changes somewhat if you customize tray 1 operation as explained in Customizing tray 1 operation or if you set tray 1 for manual feed as explained in Feeding media from tray 1 manually ENWW Selecting which tray is used for printing 35 Customizing tray 1 operation The printer can be set to print from tray 1 if it is loaded or to print only from tray 1 if the type of media that is loaded is specifically requested See the user guide TRAY 1 SIZE ANY The printer usually pulls media from tray 1 first unless tray 1 is empty or closed If you do not keep media in tray 1 all the time or if you use tray 1 Ee only to manually feed media keep the default setting of TRAY 1 SIZE ANY and TRAY 1 TYPE ANY on the Paper Handling menu TRAY 1 SIZE or The printer treats tray 1 like the other trays Instead of looking for media in TRAY 1 TYPE atype tray 1 first the printer pulls media from the tray that matches type and size other than ANY settings that are selected in the software In the printer driver you can select media from any tray including tray 1 by type size or source To print by type and size of media see Printing by type and size of media locking trays You can also determine whether the printer shows a prompt to ask if it can pull media from tray 1 if it cannot find the type and size that you requested i
52. printer control panel On the Print Quality submenu select FUSER MODES and then select the paper type that you are using Change the setting to HIGH 1 or HIGH 2 which helps the toner fuse more completely onto the paper See the user guide You must also set the type of media for the tray that you are using See Printing by type and size of media locking trays If you have observed a rougher texture on one side of your paper try printing on the smoother side Make sure that the environmental specifications for the printer are being met See Operating environment Make sure that type and quality of the media that you are using meet HP specifications See Media specifications The fuser might be defective Replace the fuser see Fuser The ECU might be defective Replace the ECU see Laser scanner 206 Chapter 7 Troubleshooting ENWW Repeating defects AaBbCc AaBbCC AaBbCc AaBbCc AaBbCc 3 Print a few more pages to see if the problem corrects itself Clean the inside of the printer and run a cleaning page to clean the fuser See Cleaning the printer Measure the distance between two identical defects and see Repeating defects Also see Repeating image Repeating image HEWLETT Da This type of defect might occur when using preprinted forms or a large quantity of narrow paper 1 Print afew more pages to see if the problem corrects itself 2 Run
53. printer has been paused Press Stop to continue If the printer is on a network check that you are printing to the correct printer To verify that no network problem exists connect the computer directly to the printer with a parallel or USB cable change the port to LPT1 and try to print Check the interface cable connections Disconnect and reconnect the cable at the computer and the printer Test the cable by trying it on another computer If you are using a parallel connection make sure that the cable is IEEE 1284 compliant If the printer is on a network print a configuration page See Configuration page If an HP Jetdirect print server is installed a Jetdirect page also prints Check the Jetdirect configuration page to verify that the network protocol status and settings are correct for the printer To verify that no computer problem exists print from another computer if possible Make sure that the print job is being sent to the correct port LPT1 or network printer port for example Make sure that you are using the correct printer driver See the user guide Reinstall the printer driver See the getting started guide Check that the computer port is configured and working correctly Try connecting another printer to that port and printing If you are using the PS driver to print set PRINT PS ERRORS ON on the Printing submenu on the Configure Device menu and then print the job again If an error page p
54. printer off and then turn the To continue press y printer on again alternates with If a 68 0 error persists initialize NVRAM See the caution and note in To initialize NVRAM For 68 1 errors use the HP Web Jetadmin software to delete files from the disk drive If this error message persists replace the formatter see Formatter If the 68 1 error persists reinitialize the hard disk See the caution and note in To initialize the hard disk If the 68 1 error persists replace the disk 68 X PERMANENT The storage device is failing to Press the Select Y button write Printing can continue but to continue STORAGE WRITE FAIL there might be some unexpected alternates with behaviors because an error occurred in permanent storage Turn the printer off and then turn the printer on again To continue press v If the 68 0 error persists initialize the NVRAM See the caution and note in To initialize NVRAM If this error message persists replace the formatter see Formatter For a 68 1 error message reinitialize the hard disk See the caution and note in To initialize the hard disk If the 68 1 error persists replace the disk 192 Chapter 7 Troubleshooting ENWW Table 7 8 Interpreting control panel messages continued Control panel message 68 X STORAGE ERROR SETTINGS CHANGED alternates with To continue press y 79 XXXX ERROR alternates with To continue turn off then on
55. printer pulls media from the trays The following sections provide information about configuring the printer to pull media from specific trays Understanding tray order Customizing tray 1 operation Printing by type and size of media locking trays Feeding media from tray 1 manually Understanding tray order When the printer receives a print job it selects the tray by trying to match the requested media type and size with what has been loaded in the trays Using an autoselect process it searches all available trays for the paper that satisfies the request starting with the bottom tray and ending with the top tray tray 1 The printer begins printing the job as soon as it finds the correct type and size NOTE The autoselect process occurs only if no specific tray is requested for the job If a specific tray is requested the job prints from the requested tray e f media is loaded in tray 1 and tray 1 is set TRAY 1 SIZE ANY and TRAY 1 TYPE ANY on the PAPER HANDLING menu then the printer will always pull media from tray 1 first See Customizing tray 1 operation for more information elf the search fails then a message appears on the printer control panel display requesting that you load the correct media type and size You can load that media type and size or you can override the request by selecting a different type and size at the printer control panel e Ifa tray runs out of media during a print job then the
56. sections e Status tab e Troubleshooting tab e Alerts tab e Documentation tab e Device Settings window e Toolbox links e Other links Status tab The Status tab has links to the following main pages e Device Status View printer status information This page indicates printer conditions such as a jam or an empty tray After you correct a problem with the printer click the Refresh button to update the device status e Supplies Status View detailed supplies status such as the percent of life remaining in the print cartridge and the number of pages that have been printed with the current print cartridge This page also has links to order supplies and to find recycling information e Print Info Print the configuration page and various other information pages that are available for the printer such as the supplies status page the demo page and the menu map Using the HP Toolbox 45 Troubleshooting tab The Troubleshooting tab has links to the following main pages e Print Quality Tools View general troubleshooting information view information about troubleshooting print quality problems and calibrate the printer to maintain color print quality e Maintenance View information about managing printer supplies view information about replacing the print cartridges and view information about replacing other printer supplies e Error Messages View information about error messages e Paper Jams View information o
57. software solution for remotely installing monitoring and troubleshooting network connected peripherals The intuitive browser interface simplifies cross platform management of a wide range of devices including HP and non HP printers Management is proactive allowing network administrators the ability to resolve printer issues before users are affected Download this free enhanced management software at http www hp com go webjetadmin_software To obtain plug ins to HP Web Jetadmin click plug ins and then click the download link that is next to the name of the plug in that you want The HP Web Jetadmin software can automatically notify you when new plug ins are available On the Product Update page follow the directions to automatically connect to the HP Web site If installed on a host server HP Web Jetadmin is available to any client through a supported Web browser such as Microsoft Internet Explorer 6 0 for Windows or Netscape Navigator 7 1 for Linux Browse to the HP Web Jetadmin host Browsers must be Java enabled Browsing from an Apple computer is not supported Using HP Web Jetadmin software 43 Using the HP Toolbox HP Toolbox is a Web application that you can use for the following tasks e Check the printer status e Configure the printer settings e View troubleshooting information e View online documentation You can view the HP Toolbox when the printer is directly connected to your computer or when it is connecte
58. sure to use a high quality cable Some non HP parallel cables might be missing pin connections or might otherwise not conform to the IEEE 1284 specification This error can occur if the driver you are using is not IEEE 1284 compliant For best results use an HP driver that came with the printer Press Y Select button to clear the error message The job will not be printed If the message persists replace the EIO card ENWW Table 7 8 Interpreting control panel messages continued Control panel message Event Description Recommended action log error message 50 X FUSER ERROR For help press CARD SLOT lt X gt NOT FUNCTIONAL alternates with lt Current status message gt 13 XX YY JAM IN lt Location gt 20 INSUFFICIENT MEMORY alternates with To continue press Y 21 PAGE TOO COMPLEX alternates with To continue press Y ENWW A fuser error has occurred X Description 1 low fuser temperature fuser warmup service fuser over temperature faulty fuser incorrect fuser is installed open fuser circuit The CompactFlash card in slot X is not working correctly A jam has occurred in the specified location The printer received more data than can fit in its available memory You might have tried to transfer too many macros soft fonts or complex graphics The data dense text rules raster or vector graphics that was sent to the printer is too complex Understanding pri
59. that connect the printer to the network or computer Turn the printer off and then turn the printer on again Turn the printer off reseat the EIO accessory and then turn the printer on Replace the EIO accessory Turn the printer off and then turn the printer on again Turn the printer off and then reseat the HP embedded Jetdirect print server Replace the HP embedded Jetdirect print server See your network administrator No action is necessary Remove the card and replace it with a new one Try printing again to an existing folder ENWW Table 7 8 Interpreting control panel messages continued Control panel message CARD SLOT X FILE SYSTEM IS FULL alternates with lt Current status message gt CARD SLOT X IS WRITE PROTECTED alternates with lt Current status message gt CARD SLOT X NOT INITIALIZED alternates with lt Current status message gt Checking paper path Checking printer CHOSEN PERSONALITY NOT AVAILABLE alternates with To continue press Y Clearing paper path DATA RECEIVED alternates with current status message Event log empty ENWW Event log error message Description The CompactFlash card in slot X is full The CompactFlash card in slot X is protected and no new files can be written to it The file system has not been initialized The printer is checking for possible jams or print media that was not cleared from the printer
60. the configuration page see Converting the Service ID to an actual date If an HP Jetdirect print server is installed an HP Jetdirect configuration page also prints 1 Press the SeLecT v button to open the menus 2 Use the Ur Arrow A button or the Down Arrow Y button to scroll to INFORMATION and then press Select 7 3 Use the Up Arrow 4 button or the Down Arrow Y button to scroll to PRINT CONFIGURATION and then press the SeLect button hp LaserJet 2430 printers Di Installed Personalities and Options Sample configuration page 1 Printer Information Lists the serial number page counts printer number dc controller revision service ID see Service ID and other printer information Personalities and options Lists installed personalities and options such as PS and PCL languages and installed optional DIMM s or EIO accessories Memory Lists the printer memory and UO buffering and resource saving information Event log Lists the three most recent event log entries numeric codes for printer events Security Lists the status of the control panel lock control panel password and any disk drives Paper trays and options Lists the size and type settings for all trays and lists any optional paper handling accessories that are installed N OO Om E Go 152 Chapter 7 Troubleshooting ENWW Supplies status page Use the supplies status page to obtain information about the print cartri
61. the input trays NOTE If paper has entered the print cartridge area follow the instructions in Clearing jams in the print cartridge area It is easier to remove paper from the print cartridge area than from the paper feed area 1 Slide out tray 2 or tray 3 to expose the jam 2 Remove any misfed media by pulling it out by the visible edge Make sure that all of the media is aligned in the tray see the user guide If tray 3 is installed remove any misfed media and make sure that all of the media is aligned in that tray 3 Ifthe media is jammed in the paper feed area and cannot be reached from the print cartridge area grasp the sheet and carefully pull it free from the printer 176 Chapter 7 Troubleshooting ENWW NOTE NOTE ENWW 4 For tray 2 push the stack down to lock the metal paper lift plate into place For both trays slide the tray into the printer 5 To reset the printer and continue printing press y SeLecT button If the Attention light does not go out jammed media remains inside the printer Check the paper feed and rear output areas for jams For printers that include a built in duplexer check the duplexer area Clearing jams in the output areas Jams in this area might result in loose toner on the page If you get any toner on your clothes or hands wash them in cold water Hot water will set the toner into the fabric 1 Open the top cover and remove the print cartridge Open the
62. the print cartridge or whenever print quality problems occur As much as possible keep the printer from dust and debris Cleaning the outside Clean the outside of the printer with a cloth that has been dampened with water Do not use ammonia based cleaners on or around the printer Cleaning the paper path and print cartridge areas Over time particles of toner and paper accumulate inside the printer This can cause print quality problems during printing Cleaning the printer eliminates or reduces these problems To clean the inside of the printer 1 Turn the printer off and unplug the power cord 2 Open the top cover To prevent damage to the print cartridge do not expose it to light for more than a few minutes Be careful not to touch the transfer roller the black rubber roller located underneath the print cartridge Skin oils on the roller can cause print quality problems 58 Chapter 4 Maintenance ENWW 4 With a dry lint free cloth wipe any residue from the paper path area and the print cartridge cavity 5 Reinstall the print cartridge and close the top cover NOTE If the print cartridge is difficult to reinstall make sure that the registration plate has been flipped back down into position and that you have pushed the print cartridge firmly in place 6 Plug in the power cable and turn the printer on ENWW Cleaning the printer 59 Cleaning the fuser Run the printer cleaning page to keep the fuser
63. tray 1 Press y Select button to continue printing If tray 1 contains media when you send the print job and the printer control panel has TRAY 1 SIZE ANY and TRAY 1 TYPE ANY as the default configuration for tray 1 operation the printer will not stop and wait for media to be loaded To have the printer wait set TRAY 1 SIZE and TRAY 1 TYPE to types other than ANY on the Paper Handling menu If the SIZE and TYPE are set to ANY and MANUAL FEED PROMPT is set to UNLESS LOADED then the media will be pulled from tray 1 without prompting If MANUAL FEED PROMPT is set to ALWAYS then the printer will prompt you to load media even if tray 1 is set to SIZE ANY and TYPE ANY If you have selected MANUAL FEED ON at the printer control panel this setting will override the printer driver and all print jobs that you send to the printer will request manually fed paper in tray 1 unless a specific tray has been selected in the printer driver If this feature is to be used only occasionally it is best to set MANUAL FEED OFF at the printer control panel and to select the manual feed option in the printer driver on a job by job basis Chapter 3 Operation ENWW Selecting the correct fuser mode The printer automatically adjusts the fuser mode based on the media type to which the tray is set For example heavy paper such as card stock might need a higher fuser mode setting in order to make the toner adhere better to the page but transparencies need the
64. use media that has already been run through the printer Try using a different type of media Print a few more pages to see if the problem corrects itself Turn over the stack of media in the tray Also try rotating the stack 180 a B ob gt Open the Configure Device menu at the printer control panel On the Print Quality submenu increase the TONER DENSITY setting See the user guide 6 Make sure that the environmental specifications for the printer are being met See Operating environment 7 Replace the print cartridge 8 The power supply might be defective Replace the power supply see Power supply ENWW Correcting print quality problems 205 Toner smear AaBbCc AaBbcc AaBk Cc AdaBkCc AaBbCc 5 6 7 Print a few more pages to see if the problem corrects itself Try using a different type of media Make sure that the environmental specifications for the printer are being met See Operating environment Clean the inside of the printer and run a cleaning page to clean the fuser See Cleaning the printer Replace the print cartridge The fuser might be defective Replace the fuser see Fuser The ECU might be defective Replace the ECU see ECU Also see Loose toner Loose toner AaBbCc Lee amp AaBbCc AaBbCc Loose toner in this context is defined as toner that can be rubbed off the page 1 If paper is heavy or rough open the Configure Device menu at the
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66. ylitt v lle nakymattomalle lasers teilylle VARNING Om apparaten anvands pa annat s tt an i bruksanvisning specificerats kan anvandaren uts ttas for osynlig laserstr lning som verskrider gr nsen f r laserklass 1 HUOLTO HP LaserJet 2410 2420 and 2430 series kirjoittimen sisalla ei ole kayttajan huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil Tallaiseksi huoltotoimenpiteeksi ei katsota variainekasetin vaihtamista paperiradan puhdistusta tai muita k ytt j n kasikirjassa lueteltuja k ytt j n teht v ksi tarkoitettuja yll pitotoimia jotka voidaan suorittaa ilman erikoisty kaluja VARO Mik li kirjoittimen suojakotelo avataan olet alttiina n kym tt m lle lasers teilylle laitteen ollessa toiminnassa l katso s teeseen VARNING Om laserprinterns skyddsh lje ppnas d apparaten r i funktion uts ttas anv ndaren f r osynlig laserstr lning Betrakta ej str len Tiedot laitteessa k ytett v n laserdiodin s teilyominaisuuksista Aallonpituus 770 800 nm Teho 5 mW Luokan 3B laser Country region specific safety statements 21 22 Chapter 1 Product Information ENWW Installation Chapter contents ENWW Eee ucmec mE 23 Operating KIM Coe UTERIS en 24 nz aieo A il 24 Sec mE 25 Operating systems and printer COMPONENTS enne 25 mise EMT OP 26 Software fo
67. 0 Figure 5 11 Figure 5 12 Figure 5 13 Figure 5 14 Figure 5 15 Figure 6 1 Figure 6 2 Figure 6 3 Figure 6 4 Figure 6 5 Figure 6 6 Figure 6 7 Figure 6 8 Figure 6 9 Figure 6 10 Figure 6 11 Figure 6 12 Figure 6 13 Figure 6 14 Figure 6 15 Figure 6 16 Figure 6 17 Figure 6 18 Figure 6 19 Figure 6 20 Figure 6 21 Figure 6 22 Figure 6 23 Figure 6 24 Figure 6 25 Figure 6 26 Figure 6 27 HP LaserJet 2400 Series printer base model front right side view 2 HP LaserJet 2400 Series printer base model right side rear view 3 Location of the control panel oooooocinciniccccccccncnccnccnonnnonnonconnnnnnnnnnnnnnannnnnnnnnnnno 31 Control panel layout 2 2 cine DeL ae cede a De e Ra deed e ep d 31 Block Magra EE 62 Cross section of printer eee 63 Engine control System Led eH E Ee 66 Engine control system circuit dagram 67 L aser scanner System eese eet i c dde er tem 68 Pickup feed delivery system 70 Print cartridge diagrarm iere erred eret etre Image formation evsiem eene 71 Primary charglng 5t ttem E tete en P e ie eee 72 Developing erroe t eee E eee eed odd 73 Rene Separation it oer v eae teca ege Den EE e hauled ISO Le BEE 74 Drum CEIM DEE 75 Print cartridge memory tag ocooonocccccnnnnocccccnnnonnccccnonnnnnncnnnan a e a O Parts removal degram vested neces a te ene ea ane e aate dece ed 80 Removing the right side C
68. 0CN Table 8 5 on page 249 XB2 7300 605CN Table 8 3 on page 241 XB2 7300 605CN Table 8 4 on page 245 XB2 7300 605CN Table 8 5 on page 249 XB4 5300 805CN Table 8 6 on page 251 266 Chapter8 Parts and diagrams ENWW Table 8 9 Numerical parts list continued XB4 7401 005CN Screw tapping truss head M4x10 Table 8 2 on page 239 XB4 7401 005CN Screw tapping truss head m4x10 Table 8 4 on page 245 XB4 7401 005CN Screw tapping truss head M4x10 Table 8 5 on page 249 XB4 7401 005CN Screw tapping truss head M4x10 Table 8 6 on page 251 ENWW Numerical parts list 267 268 Chapter 8 Parts and diagrams ENWW Index Symbols Numerics 1 500 sheet tray troubleshooting 148 250 sheet tray See tray 2 500 sheet tray diagrams 227 locking 37 paper specifications 11 printing from 35 troubleshooting 148 See also trays A access plate removing 114 accessibility 7 accessories troubleshooting 148 accessories ordering 235 acoustic specifications 10 adhesive labels specifications 15 alerts software 156 Alerts tab HP Toolbox 46 anticounterfeit website 53 Apple Macintosh See Macintosh Attention light 33 B back cover removing 82 background printing troubleshooting 215 bins locating 2 paper curl troubleshooting 169 paper jams clearing 177 paper path test 160 blank pages troubleshooting 170 blinking lights 33 blurred print troubleshooting 212 browser requirements embedded Web server 40 HP Toolbox 44 HP Web Jetadmi
69. 1 of 2 128 Removing the face down roller shaft 2 of 2 129 Removing the cartridge door 1 of 3 130 Removing the cartridge door 2 of 3 131 Removing the cartridge door 3 Of 3 132 Removing the transfer roller esse 133 Removing the registration assembly 1 of 3 134 Removing the registration assembly 2 Of 3 135 Removing the registration assembly 3 of 3 136 Removing the tray 1 pickup roller 137 Removing the tray 2 pickup roller 1 of 2 138 Removing the tray 2 pickup roller 2 of 2 139 Removing the separation Dad 140 Basic troubleshooting nennen 143 Sample Menu Map Ne EE 151 Sample Configuration Dage sess em nens 152 Supplies status page i ere eee Me tet ee E 153 Jetdirect page E 168 Main assemblies HP LaserJet 2400 eeries 222 Main parts HP LaserJet 2400 sees nenne nenenrnrnrsesesene 223 Sensors and switches HP LaserJet 2400 eeres 224 Motors fans and solenoids HP LaserJet 2400 series 225 PGAs HP LaserJet 2400 serles iter i cec ENNEN 226 500 Sheet paper feeder HP LaserJet 2400 sees 227 Circuit diagram E ae EE 228 Circuit diagram 2 08 EE 229 ze NA TIME 230 Timing diagram HP LaserJet 2400 eertes 231 COV Sui rende ee mde EE 238 Internal components 1 of A 240 Internal components 2 of A 244 Internal components 3 of 4 ttt ntes 248 Internal components 4 of A 250 Tray 2 pickup assembly eerie dert eir vmi e ou Yide
70. 129 Cartridge door 1 Remove the back cover see Back cover the I O cover and the left side cover see Left side cover 2 With the cartridge door closed unhook the spring callout 1 at the printer chassis 3 Remove one screw callout 2 Figure 6 51 Removing the cartridge door 1 of 3 130 Chapter 6 Removal and replacement ENWW 4 Open the cartridge door and then use a flatblade screwdriver to release the cartridge door arm callout 2 at the right side of the cartridge door t Pa Figure 6 52 Removing the cartridge door 2 of 3 ENWW Cartridge door 131 5 Slide the cartridge door to the left off of the hinges callout 3 p Figure 6 53 Removing the cartridge door 3 of 3 132 Chapter 6 Removal and replacement ENWW Transfer roller 1 Release the left end of the transfer roller by using needle nose pliers to pinch two tabs at the left end of the transfer roller Figure 6 54 Removing the transfer roller 2 Use the needle nose pliers in the same manner to release the other end 3 Lift the transfer roller out of the printer NOTE The left end of the transfer roller has a spring attached At the right end of the roller the spring is attached to the printer rather than to the roller As a result the spring at the right end remains in the printer ENWW Transfer roller 133 Registration assembly 1 Remove the back cover see Back cover the I O cover and the left side cover see Left
71. 2 tt n 1 oPTsL 1 5 J1203 J1202 Option feeder paper sensor 3 Fuserunit Heater Option feeder Figure 7 12 Circuit diagram 1 of 2 228 Chapter 7 Troubleshooting ENWW 229 iagrams d iring ied alo 258 TTUT E og 9 S L z 2 POE Aves ale E Von eS He vas S 2982 SAN e Zlaja 2 m S29 HB z Oe ep Me EI SCH 6zS HB A 2 RE Gd OES HDL A n B le les HS QNO MEN a er SE INS DIOOINV E S25 uH ees HB 4 LYOO ano E S wee ot ves He 8 woe E 6 ses HD 6 og 3 i 8 ses HB OL ag 3 S D es HB LL GLNA3 ONS L r e E 9 ses Hm zi Lon Edd z zaa 22 w S ses HB EL LOA 823 y OPS HB bl YLWA GND S lS HIP SL ZOGA S 3 z zvS HD 9 ZOON we rm 5 L vS HB ZL YLW3 ON9 IS wer
72. 2 HP Toolbox 47 out of toner message 55 output bins See bins P page count 49 161 pages per minute 4 paper capacity 4 curl troubleshooting 169 209 fuser modes 39 manual feed 38 multifeeds troubleshooting 181 sizes supported 11 skewed 182 208 specifications 11 12 storing 13 tray selection 35 37 troubleshooting trays 169 wrinkled 182 209 paper handling accessories troubleshooting 148 paper path test 160 ENWW parallel cables troubleshooting 146 parallel port buffer overflow 186 connecting to 24 testing 167 type included 5 part numbers accessories 235 covers 238 internal components 240 tray 2 254 parts ordering 234 removing and replacing 78 79 PCAs diagrams 226 PCL font list printing 52 PDEs Macintosh 27 permanent storage errors 193 personalities 5 phone numbers ordering supplies 234 physical specifications 8 24 pickup assembly diagrams 222 pickup roller tray 1 locating 63 removing 137 pickup roller tray 2 locating 63 removing 138 pickup feed delivery operations 69 PIN codes service 161 platforms supported 25 26 ports buffer overflow 186 connecting to 24 included 5 locating 3 LPT errormessages 213 troubleshooting 167 troubleshooting Macintosh 215 218 PostScript error pages troubleshooting 146 PostScript Printer Description PPD files included 27 troubleshooting 214 PostScript problems troubleshooting 220 power energy use 6 on off switch 3 operations sequence of 64 specifications
73. 254 ENWW Product Information Chapter contents ENWW Chapter eue M dl Printer configurations corii oo 2 HP LaserJet 2400 Series printer base model renne 2 OMT d 4 a A aeiaai 8 Physical specifications oia 8 Electrical specifications ooooooococccccnnccononocconconcnnonnnnnnnnnnnonnoncnnnnnnnnnnnnnnn nn nn nnnnn nennen nnns 9 ACOUSTIC Ee EE 10 Operating environment 0000 0 cee ete ee tree eee eee nennen enne nenne nennen nnn 10 Media SpecificatiOnS sion EES Supported types and sizes of print media 11 Paper and print media EE 12 Printing and paper storage environment eene 13 eed 9 14 Envelopes with double side seams ene 14 Envelopes with adhesive strips or fans 14 Envelope lte LE RS 15 Envelope Storage ER 15 E 15 cinere M 15 Hewlett Packard limited warranty statement emen 16 Print Cartridge Limited Warranty Statement eene nennen 17 HP LaserJet printing supplies ooooooooccccccnnccnoconconccnconoconcnnnnnnnnccnnnnnnnnnnnnnn cnn mne nnne 18 Declaration of conformity ee AEN AAA ASSEN pi 19 Country region specific safety statements ee enn 20 Laser safety statement cuori o pap Dee a ode e SE SEBES SES EE ERANA 20 Canadian DOC statement eene nemen nnn nennen 20 Japanese VCCI statement A 20 Korean E
74. 27 Removing the right side handle 1 of 2 106 Chapter 6 Removal and replacement ENWW 4 Slide the handle toward the back of the printer until the power switch callout 2 is adjacent to the hole in the printer chassis uem Figure 6 28 Removing the right side handle 2 of 2 5 Rotate the handle so that the power switch clears the hole and then lift the handle away from the printer NOTE You might find it helpful to turn the switch to the on and off positions as you remove the handle ENWW Right side handle 107 ECU Remove all of the covers see Covers Remove the control panel see Control panel Remove the formatter see Formatter Remove the right side handle see Right side handle Disconnect the fuser cable see callout 4 in Figure 6 21 Removing the fuser 3 of 5 Oe OY A Si Meo Squeeze the air duct to release two tabs callout 1 and then lift the air duct out of the printer Figure 6 29 Removing the ECU 1 of 6 7 Disconnect nine cables callout 2 six cables at the top and three cables at the front of the ECU 108 Chapter 6 Removal and replacement ENWW 8 Lift the cartridge door switch callout 3 from its mounting Figure 6 30 Removing the ECU 2 of 6 9 Disconnect the laser scanner cable callout 4 ENWW ECU 109 10 Remove four screws callout 5 two screws on the top and two screws on the side at the bottom of the ECU pan Figure 6 31 Removing the ECU
75. 37 manual feed 38 paper specifications 11 parts diagrams 223 pickup roller removing 137 printing from 35 36 rollers 63 Index 275 sensors 69 224 solenoid diagrams 225 solenoid removing 124 troubleshooting 148 See also trays tray 2 locating 2 locking 37 paper specifications 11 part numbers 254 parts diagrams 223 pickup roller removing 138 printing from 35 rolers 63 sensors 69 224 solenoid diagrams 225 solenoid removing 125 See also trays tray 3 diagrams 227 locking 37 paper specifications 11 printing from 35 See also trays trays capacities 4 jams clearing 176 load error messages 196 186 locating 2 locking 37 manual feed 38 open or empty error message 199 paper path test 160 paper specifications 11 rollers 63 selecting 35 sensors 69 separation pad removing 140 settings viewing 50 troubleshooting 148 169 type or size messages 199 200 troubleshooting blank pages 170 blurred print 212 buffer overflow 186 cables 146 card slot errors 194 communications 167 configuration page printing 145 control panel display 144 curled paper 169 209 DIMM errors 200 189 dropouts 204 duplexing 170 engine test 166 EPS files 215 218 errormessages 183 276 Index fonts 220 formatter test 166 fuser errors 185 gray background 205 HP Jetdirect print servers 167 information pages 48 jams causes of 173 jams clearing print cartridge area 175 jams duplexer 179 jams first sheet 169
76. 3G SR1 lt SNSN4J reu amp is NOILOALAG NIS LNdLNO Hv3H Ts euBis 3AIHQ HOLOW NIV eu amp is AIG HOLOIN Y3SN lt L SNSdNq reu amp is NOILO313G uaxandna Pickup feed delivery system Figure 5 6 ENWW Chapter 5 Theory of operation 70 Image formation system Laser printing requires the interaction of several different technologies including electronics optics and electrophotographics to provide a printed page Laser beam A zu Q4 Ne Primary charging _ C Cleaning blade m Print pane cartridge wee Z Photosensitive drum Developing cylinder Static eliminator Transfer charging roller Figure 5 7 Print cartridge diagram Each process functions independently and must be coordinated with the other printer processes Image formation consists of the following five processes e Electrostatic latent image formation e Developing e Transfer e Fusing e Drum cleaning The five processes contain eight steps which are shown in the figure Figure 5 8 Image formation system and described in the following sections Electrostatic latent image formation block Media path 4 Rotational direction of the drum BENT VEER Developing block Drum cleaning erone cen S ooo block EE WM Figure 5 8 Image formation system ENWW Image formation system 71 Step 1 Primary charging Dc and ac biases are applie
77. 45 cuc D 45 Troubleshooting Tab EE 46 PAVE NUS AD css esc EE ME 46 Documentation ADe te deir ad 47 Device Settings window ssessssssseeeee nennen nennen eren nere en nennen nnne 47 TROOIDOX dI ce 47 uc 47 Uninstalling the HP Re ele 48 To uninstall the HP Toolbox by using the Windows desktop shortcut 48 Checking the printer configuration sesso iiinn anian aede Rd ee PR Rd 48 OVU Ru ai tdi 48 Configuration PAGE p 49 Supplies status page ree eae t Ren HERR Re cahsgdadkensaadeducandancuasoanadedecareanedesaauedutas 51 PS or POLETON C 52 Managing the print cartridge 2 ccseccccteccsecceteedecceetendenceetendueceneeneeeceeeensnseeeeensteeceeeneecenenenenes 53 FIP print Cartri E 53 Non HP print cartridges i eeu ehe ERR ER RA REA ENDE dE Rada 53 Print cartridge authentication trc ct tlc sence Rede encode dae Ee RE Rede dae NUR 53 Printecartridge storage EE 53 Print cartridge life expectancy ssssssssssseeeneeneeeenen emere nnn 54 Checking the supply level 2 2 rn e Pete pe dara Lade Rr ec au areae dE 54 Cartridge low and cartridge out conditions ooonccccnnnnnncccccnnnaanccccnnnananccnnnnnnnnccnnna nana nccnnnnns 55 4 Maintenance 9 arce gen ET lirio 57 Cleaning the printer sites uiid ei SCENE am a dar eas pd anderen danois 5
78. 6 Chapter 3 Operation ENWW ENWW Documentation tab The Documentation tab contains links to these information sources e Install Notes Provides specific installation instructions and information regarding your product before you install and use the printing system e User Guide Contains the information about the printer usage warranty specifications and support that you are currently reading The user guide is available in both HTML and PDF format Device Settings window When you click the Device Settings button the embedded Web server opens in a new window See Using the embedded Web server Toolbox links The toolbox Links item at the left of the screen provides links to the following options e Select a device Select from all of the HP Toolbox enabled devices e View current alerts View the current alerts for all printers that have been set up You must be printing to view the current alerts e Text only page View HP Toolbox as a site map with links to all of the individual pages within HP Toolbox and the Device Settings window Other links This section contains links that connect you to the Internet You must have Internet access in order to use any of these links If you use a dial up connection and did not connect when you first opened the HP Toolbox you must connect before you can visit these Web sites Connecting might require that you close the HP Toolbox and reopen it e HP instant support Connects to the
79. 6 x 356 mm 8 5 x 14 inches Use only tray 1 to print envelopes You might experience some jams when using any media with a length less than 178 mm 7 inches This might be caused by paper that has been affected by environmental conditions For optimum performance make sure you are storing and handling the paper correctly see Printing and paper storage environment Choose envelopes in the printer driver see Printer drivers Envelopes with double side seams Double side seam construction has vertical seams at both ends of the envelope rather than diagonal seams This style might be more likely to wrinkle Be sure the seam extends all the way to the corner of the envelope as illustrated below 1 Acceptable envelope construction 2 Unacceptable envelope construction Envelopes with adhesive strips or flaps Envelopes with a peel off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the printer The extra flaps and strips might cause wrinkling creasing or even jams and might even damage the fuser Chapter 1 Product Information ENWW NOTE CAUTION CAUTION ENWW Envelope margins The following gives typical address margins for a commercial 10 or DL envelope Return address 15 mm 0 6 inch 15 mm 0 6 inch Delivery address 51 mm 2 inches 89 mm 3 5 inches For the best print quality position margins no closer than 15 mm 0 6 inch from the e
80. 8 Cleaning thieoutslde teer ere dene ane o drei de En Rede kg d pd 58 Cleaning the paper path and print cartridge areas sssssssssssseeeeeee 58 Cleaning the fuser ion eret Legere AA eee a 60 5 Theory of operation Chapter contents reme ner snnt ninh nennen ertt rsen senes nnne nennen rt REEE 61 Introduction mm 62 ENWW ENWW TMN E 64 Engine control EIC 66 Laser scanter Syste m uuu recla tuecer eine inde er ERR RRO ce a REDE T ERE OR e EN RER ee ENEE EENS 68 Pickup feed delivery system 69 Image formation SyStelm E 71 Step 1 Primary charmgimg dl Step 2 Laser beam expo SUTE cc cece cceeeeececeececeee eee eeeeaeaaeeeceeeeeeeeseeeaaeaeeeeeeteeeeeeeessneaaees 72 SORIA 73 Step 4 EEN 73 Step 5 Gepnaration 14 Step 0 FUSING E 74 Step 7 Drum cleane cairan riinan EEEE EEEE ENEAK 75 Print cartridge memory SYst Mii a 76 6 Removal and replacement Chapter contents teet ret thee ce eod deme ENEE ENEE EENS aea 77 MEMEO CUI CTO E 78 Removal and replacement strategy ssssssssessee eene enne 78 Electrostatic discharge sssssssseeeeeeeenee nennen nennen nnne 78 User replaceable parts ertet rede rore cia 78 Required tools S 78 Before performing SeNi NA Pre service Drocedures erre ener rer eren rne nnne n nentes 79 Parts removal order EE 80 COVES senescent eta Sarees re
81. 8 right side locating 2 right side removing 81 top right removing 88 top removing 89 crooked pages 182 208 curled paper troubleshooting 209 custom size paper 11 customer support 234 D Data light 33 date code service ID 161 dc controller operations 64 69 declaration of conformity 19 default settings restoring cold reset 163 Resets menu 159 density troubleshooting 203 Desktop Printer Utility troubleshooting 214 developing stage 73 Device Settings window HP Toolbox 47 diagnostics engine 166 formatter 166 paper path test 160 power on bypass 165 self test 165 skip disk load 165 Diagnostics menu 159 DIMM errors 200 189 disk font list printing 52 initialization 164 power on bypass 165 Documentation tab HP Toolbox 47 documentation ordering 234 270 Index dots troubleshooting 204 211 double sided printing troubleshooting 170 drive assembly diagrams 222 drivers Linux 26 Macintosh troubleshooting 216 operating systems supported 26 ordering 234 OS 2 26 dropouts troubleshooting 204 drum cleaning stage 75 drum life out message 55 duplexer models including 4 paper jams clearing 179 paper path test 160 paper specifications 12 rollers 63 duplexing troubleshooting 170 E e label reader removing 126 e mail alerts 46 ECU removing 108 electrical specifications 9 electrostatic discharge ESD 78 embedded Web server features 40 Information tab 41 Networking tab 42 opening 40 Other Li
82. ANA ARNEE SANNA Rwina 182 Se E WEE 182 Understanding printer messages sssssssseee enne nnnm 183 Using the printer online Help system seem 183 Resolving persistent messages ssssssssssseeeee eene nennen enne 183 Chapter contents 141 Correcting print quality problems 200 ccceeeeeeeeeecne cee ee eee eeee tees acaaeaaeaeeeeeeeeeeesesecceacsanaeeeeeees 201 Print quality checklist irm EHE a RR RARI ETE 201 Image defect examples i eecet ect bee bene Peste cis eese eb usine eege 201 Light print partial page ssseseeeeeeennm nem nennen nennen ennemis 203 Eight print entire page 2 2 iam cde tit dens ade a 203 o ELE 204 Blejoe pe EP 204 LINES PP DC 205 Gray Dackgrotrd ita 205 Re TE 206 LOOSE TOMER pen EE 206 Repeating defects iehe ect ei tende eed tbid ce de pda cuero edi 207 Repeating Image acte reor P E ain e TH Rupee 207 Misformed characters eret e pete ea va age ge pua aded do ue 208 Page TT 208 Curl Or Wave te n Pee tete ote gie idee ese d eee AE A die Hte ed 209 Wrinkles Or Greases n ne eite rte Pte ita 209 Vertical white lines 1 eit oed tete he EE ee acere gebe toe ele ies 210 RI ER 210 White spots on black in ee ete oe te aepo tuere dde unio 211 Scattered lines EE 211 Blurred Print ns sirgs e orb ts i t a aee ened aed eee 212 Random image repetition isura risen sastada pia eA a iaiia i aE AA 212 Troubleshooting com
83. D ERE n edes 167 Solving general printing problem 169 Cleaning JAMS ete id 173 Ae Me ue NIE 173 Kee Tale ue E 174 Media handling problems 1 EE R E A AAR R KAREN 181 Multiple pages feed 181 Pages are wrinkled or folded eiii ntt diede 182 Pages are skKewed iie tede e idiota 182 Understanding printer messages ssssssssseee enm enne nnne nnns 183 Using the printer online Help system sssssen emen 183 Resolving persistent Messages ceeesiiseeseeeeeene eene eene nennt AAA nnne eaa 183 Correcting print quality problems mee emnes 201 Print quality ehieckllst ze dtd e eene 201 Image defect examples ROC PR MEHR RR ERR CRM RERO FR RARE 201 Light print partial page x 5 Het ete oe e Mte tee iei ef 203 Light print entine page inicia 203 Niere cpm 204 DROPOUTS ce ATE AME IEEE 204 Lines o nee e pe aee PU ee te edet one Dole et bie LLL eee Ebert dco Ee deet 205 Gray backgrOUfid ET 205 TARMA md 206 Lost RO eiu 206 Repeating defectuosas 207 Repeating Mage uri 207 Misformed characters iio da 208 Page SKEW six iie teh ali ENEE don diene 208 GUION WAVE M 209 ENWW ENWW Wrinkles Or Creases aec sese ace il 209 Me RUE 210 Xu cie PH 210 White spots orn black aaa 211 Scattered lines oooononnnncnncccocccncnncnnccnnnnnnnnnnnnnconccnnnnnnnn nn nn nen nn nn nn nn rn nr annnnnn nn nnnnn rra 211 Bl tred pri
84. Figure 6 48 Figure 6 49 Figure 6 50 Figure 6 51 Figure 6 52 Figure 6 53 Figure 6 54 Figure 6 55 Figure 6 56 Figure 6 57 Figure 6 58 Figure 6 59 Figure 6 60 Figure 6 61 Figure 7 1 Figure 7 2 Figure 7 3 Figure 7 4 Figure 7 5 Figure 7 6 Figure 7 7 Figure 7 8 Figure 7 9 Figure 7 10 Figure 7 11 Figure 7 12 Figure 7 13 Figure 7 14 Figure 7 15 Figure 8 1 Figure 8 2 Figure 8 3 Figure 8 4 Figure 8 5 Figure 8 6 Removing the right side handle 2 of 2 107 Removing the ECU 1 of 6 enne 108 Removing the ECU 2 of 6 tti ttt eerie ae ERE EE 109 Removing the ECU 3 of 6 enne nennen 110 Removing the ECU 4 of 111 Removing the ECU Dif 6 ENNER ENEE da hann 112 Removing the ECU 6 of 6 eene 113 Removing the access Date 114 Removing the power supply 1 of 5 em 115 Removing the power supply 2 of 5 emm 116 Removing the power supply 3 of 5 117 Removing the power supply 4 of 5 emm 118 Removing the power supply 5 of 5 sse 119 Removing the gear assembly 1 of 120 Removing the gear assembly 2 of 6 sss 121 Removing the gear assembly 3 of 122 Reinstalling the gear assembly esee 123 Removing the tray 1 solenoid en 124 Removing the tray 2 solenoid een 125 Removing the e label reader 1 of 2 sss 126 Removing the e label reader 2 of 2 127 Removing the face down roller shaft
85. HP PostScript PS 3 emulation 80 fonts for Microsoft Windows Additional fonts can be added by installing a CompactFlash font card HP PCL6 PCL 5e and HP PCL6 PCL 5e and HP PostScript PS 3 emulation HP PostScript PS 3 emulation 80 fonts for Microsoft Windows Additional fonts can be added by installing a CompactFlash font card 80 fonts for Microsoft Windows Additional fonts can be added by installing a CompactFlash font card Features 5 Table 1 8 Print cartridge HP LaserJet 2410 printer HP LaserJet 2420 Series HP LaserJet 2430 Series printer printer The standard print cartridge The standard print cartridge The standard print cartridge prints up to 6 000 pages prints up to 6 000 pages prints up to 6 000 pages Extended life print cartridges Extended life print cartridges Extended life print cartridges print up to 12 000 pages print up to 12 000 pages print up to 12 000 pages The HP smart printing supplies The HP smart printing supplies The HP smart printing supplies program automatically alerts program automatically alerts program automatically alerts when toner is low when toner is low when toner is low Table 1 9 Energy savings HP LaserJet 2410 printer HP LaserJet 2420 Series HP LaserJet 2430 Series printer printer The printer automatically The printer automatically The printer automatically conserves electricity by conserves electricity by conser
86. HP instant support page for the product e Product Registration Connects to the HP product registration Web site e Product Support Connects to the support site for the printer Then you can search for help with a specific problem Using the HP Toolbox 47 Uninstalling the HP Toolbox This section explains how to uninstall the HP Toolbox To uninstall the HP Toolbox by using the Windows desktop shortcut 1 From the Start menu point to Programs point to HP LaserJet 2400 series and then click Uninstall hp LaserJet toolbox 2 Follow the onscreen instructions Checking the printer configuration At the printer control panel you can print pages that give details about the printer and its current configuration The following information pages are described here e Menu map e Configuration page e Supplies status page e PS or PCL font list For a complete list of printer information pages see the INFORMATION menu at the printer control panel see the user guide Keep these pages nearby for troubleshooting Menu map Print the menu map to see the current settings for the menus and items that are available at the printer control panel To print a menu map 1 Press v SeLecT button to open the menus 2 Use 4 Ur button or Y Down button to scroll to INFORMATION and then press SeLecT button 3 Use 4 Up button or Y Down button to scroll to PRINT MENU MAP and then press SeLecT button You m
87. K2 0534 000CN Table 8 4 on page 245 RK2 0571 000CN Fan Table 8 4 on page 245 RK2 0573 000CN Table 8 3 on page 242 RL1 0542 000CN Table 8 7 on page 255 RL1 0568 000CN Table 8 6 on page 251 RL1 0580 000CN Table 8 4 on page 245 RL1 0581 000CN Table 8 6 on page 251 RL1 0587 000CN Table 8 6 on page 251 RM1 1401 000CN Table 8 4 on page 245 RM1 1412 000CN Table 8 4 on page 246 264 Chapter8 Parts and diagrams ENWW ENWW Table 8 9 Numerical parts list continued Part number RM1 1416 000CN RM1 1421 000CN RM1 1422 000CN RM1 1425 000CN RM1 1426 000CN RM1 1435 000CN RM1 1481 000CN RM1 1481 000CN RM1 1482 000CN RM1 1484 000CN RM1 1485 000CN RM1 1490 000CN RM1 1500 000CN RM1 1502 000CN RM1 1503 000CN RM1 1504 000CN RM1 1505 000CN RM1 1506 000CN RM1 1507 000CN RM1 1508 000CN RM1 1514 000CN RM1 1516 000CN RM1 1517 000CN RM1 1519 000CN RM1 1521 000CN RM1 1522 000CN RM1 1523 000CN RM1 1524 000CN RM1 1531 000CN RU5 0366 000CN RU5 0375 000CN RU5 0377 000CN RU5 0378 000CN Power supply Table 8 5 on page 249 Position guide assembly Table 8 5 on page 249 Feed guide assembly lower Table 8 4 on page 245 Transfer roller assembly Table 8 6 on page 251 Top cover assembly Table 8 2 on page 239 ECU 110 127 V Table 8 3 on page 242 Rear cover assembly Table 8 2 on page 239 Control panel Table 8 2 on page 239 Drive release assembly Table 8 5 on page 249 Tr
88. MI statement iniiaiee aa aaa aa aa ii aaa aAa 20 Finnish laser statement 2 eet reed erae te aa aa a 21 Chapter contents 1 Printer configurations NOTE Figure 1 1 2 The HP LaserJet 2400 Series printer is available in several configurations The letters that follow the printer name indicate the differences between the configurations Each letter refers to a specific feature Use the information in this section to determine which features your model has Not all models are available in all configurations Table 1 1 Feature designations for HP LaserJet 2400 Series printers This is the base model a Aduplexerisincluded for automatic two sided printing e A duplexer is included for automatic two sided printing is included for automatic two sided printing os embedded HP Jetdirect print server is included for connecting to a 10 100Base T network t Amad itionalinputtray is included additional An additional input tray is included tray is included HP LaserJet 2400 Series printer base models HP LaserJet 2400 Series printer base model front right side view Top output bin Long media extension Cartridge door latch Tray 1 Tray 2 Control panel Right side cover zl OO P h A Chapter 1 Product Information ENWW SPM C3 b D Figure 1 2 HP LaserJet 2400 Series printer base model right side rear view 8 On off switch 9 Interface ports 10 Rear output bin
89. PPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries regions states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU 16 Chapter 1 Product Information ENWW Print Cartridge Limited Warranty Statement ENWW This HP Print Cartridge is warranted to be free from defects in materials and workmanship This warranty does not apply to print cartridges that a have been refilled refurbished remanufactured or tampered with in any way b experience problems resulting from misuse improper storage or operation outside of the published environmental specifications for the printer product or c exhibit wear from ordinary use To obtain warranty service please return the product to place of purchase with a written description of the problem and print samples or contact HP customer support At HP s option HP will either replace products that prove to be defective or refund your purchase price TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY
90. Performance Standard according to the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside the printer is completely confined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation Using controls making adjustments or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation Canadian DOC statement Complies with Canadian EMC Class B requirements Conforme ala classe B des normes canadiennes de compatibilit lectromagn tiques CEM Japanese VCCI statement CORK TRAE DE iliac VCCI OEE CEJ DS AB RRR CI COR SRC PAT e SAMELTIETH CORES YA PLE Va VY SSRI GTR T PAE nat e FT WSS RU GHB chs TEL ORY GAVEL C FEN Korean EMI statement ASA SHUG BE 2121 o AE ue 29z AMAR HE ABH Gaar SE LE AAA ASS USU 20 Chapter 1 Product Information ENWW ENWW Finnish laser statement LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP LaserJet 2410 2420 and 2430 series laserkirjoitin on kayttajan kannalta turvallinen luokan 1 laserlaite Normaalissa k yt ss kirjoittimen suojakotelointi est lasersateen p syn laitteen ulkopuolelle Laitteen turvallisuusluokka on m ritetty standardin EN60825 1 1994 mukaisesti VAROITUS Laitteen kayttaminen muulla kuin kaytt6ohjeessa mainitulla tavalla saattaa altistaa kayttajan turvallisuusluokan 1
91. RC1 4061 000CN RC1 4065 000CN RC1 4066 000CN RC1 4067 000CN RC1 4070 000CN RC1 4083 000CN RC1 4085 000CN RC1 4096 000CN RC1 4105 000CN RC1 4106 000CN RC1 4107 000CN RC1 4108 000CN RC1 4113 000CN RC1 4114 000CN RC1 4115 000CN RC1 4116 000CN RC1 4117 000CN RC1 4121 000CN RC1 4122 000CN RC1 4123 000CN RC1 4125 000CN RC1 4126 000CN RC1 4127 000CN RC1 4128 000CN RC1 4129 000CN RC1 4130 000CN RC1 4131 000CN Cam Table 8 5 on page 249 Numerical parts list 263 Table 8 9 Numerical parts list continued Part number Table and page RC1 4132 000CN Table 8 4 on page 245 RC1 4133 000CN Table 8 4 on page 245 RC1 4134 000CN Table 8 3 on page 242 RC1 4135 000CN Table 8 2 on page 239 RC1 4136 000CN Table 8 3 on page 241 RC1 4137 000CN Table 8 3 on page 241 RC1 4138 000CN Table 8 3 on page 241 RC1 4140 000CN Table 8 3 on page 241 RC1 4148 000CN Table 8 2 on page 239 RC1 4150 000CN Table 8 2 on page 239 RC1 4151 000CN Table 8 2 on page 239 RC1 4156 000CN Table 8 2 on page 239 RC1 4157 000CN Table 8 2 on page 239 RC1 4159 000CN Table 8 2 on page 239 RC1 4169 000CN Table 8 4 on page 245 RC1 4170 000CN Table 8 4 on page 245 RC1 4173 000CN Table 8 2 on page 239 RC1 4179 000CN Table 8 4 on page 245 RC1 4185 000CN Table 8 5 on page 249 RC1 4189 000CN Table 8 6 on page 251 RK2 0523 000CN Table 8 5 on page 249 RK2 0526 000CN Table 8 4 on page 245 RK2 0528 000CN Table 8 4 on page 245 R
92. Right side handle Remove the ECU see ECU Remove the duplexer pan see Access plate Tip the printer so that it rests on its front oN OOF ODN gt At the bottom of the printer remove the two screws callout 1 that secure the oblique roller assembly to the printer and then lift the assembly from the printer Figure 6 36 Removing the power supply 1 of 5 ENWW Power supply 115 9 Remove the two screws callout 2 that secure the spacer to the printer and then lift the spacer out of the printer Figure 6 37 Removing the power supply 2 of 5 10 Tip the printer so that it rests on its top 116 Chapter 6 Removal and replacement ENWW 11 Remove five screws callout 3 from the power supply pan Figure 6 38 Removing the power supply 3 of 5 12 At the left side of the printer disconnect one cable callout 4 and then thread the cable through the hole in the printer chassis ENWW Power supply 117 13 Remove two screws callout 5 y Wee SE a SS CS Figure 6 39 Removing the power supply 4 of 5 118 Chapter 6 Removal and replacement ENWW 14 Lift the power supply pan and then disconnect one cable callout 6 Figure 6 40 Removing the power supply 5 of 5 NOTE The power supply and the power supply pan together are a single FRU You do not have to separate the power supply and the power supply pan ENWW Power supply 119 Gear assembly Remove all of the covers see
93. The media might not meet HP specifications for example the paper is too moist or too rough See Media specifications 4 The transfer roller might be worn or contaminated Replace the transfer roller see Transfer roller Light print entire page 1 Make sure that the print cartridge is fully installed 2 Make sure that the EconoMode setting is turned off at the control panel and in the printer driver 3 Open the Configure Device menu at the printer control panel Open the Print Quality submenu and increase the TONER DENSITY setting See the user guide Try using a different type of media The print cartridge might be almost empty Replace the print cartridge The print cartridge might be installed incorrectly Reseat the print cartridge D rox The transfer roller might be defective or installed incorrectly Verify that the transfer roller is installed correctly If the transfer roller is damaged replace it 8 The power supply might be defective Replace the power supply see Power supply ENWW Correcting print quality problems 203 AaBbCc AaBbCc AaBbCc Specks might appear on a page after a jam has been cleared 1 Print a few more pages to see if the problem corrects itself 2 Clean the inside of the printer and run a cleaning page to clean the fuser See Cleaning the printer Try using a different type of media 4 Check the print cartridge for leaks If the print cartridge is leaking rep
94. W Accessories 237 Covers EAS NE mE M e ZN ENWW Covers 238 Chapter 8 Parts and diagrams Figure 8 1 Table 8 2 Covers s ENWW Covers 239 Internal components Internal components 1 of 4 Figure 8 2 ENWW 240 Chapter 8 Parts and diagrams Table 8 3 Internal components 1 of 4 ENWW Internal components 241 Table 8 3 Internal components 1 of 4 continued not Formatter network versions Q3955 60003 shown not Formatter non network versions Q3953 60001 shown 242 Chapter 8 Parts and diagrams ENWW ENWW Internal components 243 Internal components 2 of 4 Figure 8 3 ENWW 244 Chapter 8 Parts and diagrams Table 8 4 Internal components 2 of 4 ENWW Internal components 245 Table 8 4 Internal components 2 of 4 continued Gear assembly RM1 1412 000CN Tray 2 pickup assembly RM1 1481 000CN 246 Chapter 8 Parts and diagrams ENWW ENWW Internal components 247 Internal components 3 of 4 Figure 8 4 ENWW 248 Chapter 8 Parts and diagrams Table 8 5 Internal components 3 of 4 ENWW Internal components 249 J407 57 3 Figure 8 5 Internal components 4 of 4 250 Chapter8 Parts and diagrams ENWW Table 8 6 Internal components 4 of 4 Emm E T ENWW Internal c
95. Y USE TRAY XX TYPE SIZE alternates with To change press A v To use press Y 200 Chapter 7 Troubleshooting Description The data on the DIMM is not supported The printer did not detect the type and size of media requested The message shows the most likely type and size available and the tray in which they are available Recommended action The DIMM might need to be replaced Turn the printer off before removing it Press Y Select button to continue Press Y SeLecT button to accept the values in the message or use 4 Up button and Y Down button to scroll through the available choices ENWW Correcting print quality problems NOTE NOTE ENWW This section helps you define print quality problems and what to do to correct them Often print quality problems can be handled easily by making sure that the printer is correctly maintained using print media that meets HP specifications or running a cleaning page Print quality checklist General print quality problems can be solved by following the checklist below e Check the printer driver to make sure that you are using the best available print quality option see the user guide e Try printing with one of the alternative printer drivers The most recent printer drivers area available for download from www hp com go lj2410 software www hp com go 2420 software or www hp com go lj2430 software e Clean the inside of the printer see C
96. ace down shaft removing 128 locating 63 transfer removing 133 tray 1 pickup removing 137 tray 2 pickup removing 138 S Save Restore 165 screwdrivers required 78 Screws replacing 78 selftest 165 sensors diagrams 224 operations 69 separation pad locating 63 removing 140 separation stage 74 serial cables troubleshooting 146 serial number 49 service ID 161 Service menu 161 setting up printer 24 settings cold reset 163 configuration page printing 49 Resets menu 159 Settings tab embedded Web server 41 size specifications paper 11 printer 8 skewed pages 182 208 skip disk load 165 Sleep mode power specifications 9 settings 159 slow printing troubleshooting 147 170 smeared toner troubleshooting 206 software HP Toolbox 44 Linux 26 Macintosh included 27 operating systems supported 25 ordering 234 Printer Status and Alerts 156 solenoids diagrams 225 operations 69 tray 1 removing 124 tray 2 removing 125 space requirements 24 ENWW specifications accessibility 7 acoustic emissions 10 electrical 9 energy use 6 envelopes 14 environmental 24 labels 15 media 11 memory 5 operating environment 10 paper 12 physical 8 speed 4 transparencies 15 trays 4 specks troubleshooting 204 211 speed processor 5 specifications 4 troubleshooting 147 170 Spool32 errors 213 spots troubleshooting 204 211 static precautions 78 status e mail alerts 46 Information tab embedded Web server 41 lights control pa
97. acleaning page and then print a few more pages to see if the problem persists 3 Make sure that type and quality of the media that you are using meet HP specifications See Media specifications 4 Ifthe distance between defects is 38 mm 1 5 inches 47 mm 1 85 inches or 94 mm 3 7 inches the print cartridge might need to be replaced 5 Measure the distance between two identical defects and see Repeating defects ENWW Correcting print quality problems 207 Misformed characters AaBbCc AaBbCc AABLbCo AaBbCa AaBbCc AaBbCc 1 Print a few more pages to see if the problem corrects itself 2 Make sure that the environmental specifications for the printer are being met See Operating environment 3 Reseat cables that are connected to the laser scanner 4 Reseat cables that are connected to the ECU 5 If the image defect persists the laser scanner might be defective Replace the laser scanner Laser scanner 6 Inspect the gears in the main drive assembly and replace the assembly if gears are damaged see Gear assembly 7 The ECU might be defective Replace the ECU see ECU Page skew 1 Print a few more pages to see if the problem corrects itself 2 Verify that there are no torn pieces of media inside the printer 3 Make sure that media is loaded correctly and that all adjustments have been made See the user guide Make sure that the guides in the tray are not too tight
98. acturer s Address 11311 Chinden Boulevard Boise Idaho 83714 1021 USA declares that the product Product Name HP LaserJet 2410 2420 2430 printer Regulatory Model Number BOISB 0406 00 Including optional accessory 500 Sheet Input Tray Q5963A Product Options ALL conforms to the following Product Specifications Safety IEC 60950 1999 EN60950 2000 IEC 60825 1 1993 A1 A2 EN 60825 1 1994 A11 A2 Class 1 Laser LED Product GB4943 2001 EMC CISPR 22 1997 EN 55022 1998 Class B EN 61000 3 2 1995 A14 EN 61000 3 3 1995 A1 EN 55024 1998 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 4 GB9254 1998 GB17625 1 1998 Supplementary Information The product herewith complies with the requirements of the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC and carries the CE Marking accordingly 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems The product includes LAN Local Area Network options When the interface cable is attached to LAN connectors the product meets the requirements of EN55022 Class A in which case the following applies Warning This is a class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures 2 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause ha
99. al order Use the following diagram to determine which parts must be removed before removing other parts Transfer roller Print cartridge Tray 2 E Tray 2 pickup roller Separation pad Right cover AA Formatter Right side handle Back cover Cartridge door Registration assembly Duplexer pan Fuser Laser scanner I O cover Left side cover Top right cover Top cover Front right cover E label reader Face down roller Control panel Shaft BEN ECU Cen supply Gear assembly me solenoid Tray 2 solenoid Parts removal diagram 80 Chapter 6 Removal and replacement ENWW Covers Not all covers have to be removed to get to various FRUs See Parts removal order if you are unsure about which covers must be removed Right side cover 1 Slide the right side cover toward the back of the printer to disengage it from the front right cover and the right side handle Figure 6 2 Removing the right side cover 2 Lift the cover away from the printer ENWW Covers 81 Back cover 1 Open the face up delivery door all the way and then press the door down to disengage two door stops callout 1 2 Remove two screws callout 2 Figure 6 3 Removing the back cover 1 of 3 3 Close the face up delivery door and then tip the printer so that it rests on its front 82 Chapter 6 Removal and replacement ENWW 4 Open the legal size cover callout 3 and then disengage one tab callout 4 Figure 6 4
100. am This should clear after a few sheets have been printed 174 Chapter 7 Troubleshooting ENWW Clearing jams in the print cartridge area Jams in this area might result in loose toner on the page If you get any toner on your clothes or hands wash them in cold water Hot water will set the toner into the fabric 1 Open the top cover CAUTION To prevent damage do not expose the print cartridge to light for more than a few minutes Place a piece of paper over the top of the print cartridge to shield it while it is out of the printer 3 Carefully lift up the registration plate If the leading edge of the print media is visible gently pull the media toward the rear of the printer to remove it from the printer If the media is difficult to remove or has already entered the output area remove the jam as described in Clearing jams in the output areas 4 When the jammed media has been removed gently flip down the registration plate Reinstall the print cartridge and shut the top cover ENWW Clearing jams 175 NOTE If the print cartridge is difficult to reinstall make sure that the registration plate has been flipped back down into position and that you have pushed the print cartridge firmly into place If the Attention light does not go out jammed media remains inside the printer Check the paper feed and rear output areas for jams For printers that include a built in duplexer check the duplexer area Clearing jams in
101. and Alerts software sss 156 Control panel ments uc erede tet nested ei eges Eos ets Fez e ER EUER acacia cda Ed 158 Using control panel Menus emend DO Resets SUBMENU mitin eb dee ti ce e aree re Ra dee o eR ee E EE a ERR ER ELE 159 Diagnostics menu sssssssesssseneee eene nennen nennen nnns nnne rennen 159 Service menu service PIN codes coooicoccionorcccionnonococcnnnnccana ano retan scenes 161 Printer resets and power on Modes eene rennen nennen 163 Cold Tesei di 163 NVRAM initlaliZation 2 iro rr Eee e eda eee de ad e Re ds 164 Hard disk initialization 2 5 iie ai 164 Poweron EIDA 165 Save Restore de ote a ede LOD Test pages aiii aa aset catu cat bank io a roi tan docet adis 166 Engine test page ete cie Pe tut Dee dae oc Tate eo o Ig ze e Eo in Ld dz ap edge bd 166 FOrmMatler test Page M ED 166 Interface troubleshooting 1 corii ertet Eco ne ke MEC d ge ERE Deu sea Ec gae ROLE Reap dens 167 Communications Checks eo teer tede c bad es dE EES 167 EIO troubleshooting EEN Solving general printing problem 169 Clearing TEE 173 Avolding Bu 173 Typical Jam locations m 174 Media liandling problems aeter oer nude oe dian ENEE dead dde gea 181 Multiple pages feed 12 editi ttn dne Ro Rt dd idad a EL NN a RUE Re b ak dE 181 Pages are wrinkled or folded oocooooonoccccconnnoccccnononancncnonanncc nc conan cnn cnn ano NA
102. and the formatter are functioning Engine test page To verify that the printer engine is functioning print an engine test page To print an engine test page press the engine test page switch on the formatter see callout 5 in Figure 7 8 Sensors and switches HP LaserJet 2400 series The test page should have a series of vertical lines The test page prints from the last tray that you used to print unless the printer has been turned off and then turned on again since the most recent print job If the printer has been turned off and then on again since the most recent print job then the page will print from tray 2 The printer will continuously print test pages as long as the test page switch is depressed The printer will not print a test page if it is in Sleep mode NOTE A damaged formatter might interfere with the engine test If the engine test page does not print try removing the formatter and performing the engine test again If the engine test is then successful the problem is in the formatter the control panel or the cable that connects them Formatter test page To verify that the formatter is functioning print a configuration 1 Press the Select y button to open the menus 2 Press the Down Arrow Y button to scroll to INFORMATION 3 Press the SeLecT v button to select INFORMATION 4 Press the Down Arrow Y button to scroll to PRINT CONFIGURATION 5 Press the SeLecT v button to select PRINT CONFIGURATION
103. and then turn the printer on again Turn the printer off and then turn the printer on again Reinstall all input trays Reinstall the stacker or stapler stacker Remove all non HP paper handling devices Turn the printer off and then turn the printer on again If the message persists check the printer fans and replace fans as necessary The line voltage and current Source at the printer location might need to be inspected to ensure that they meet the electrical specifications for the printer See Electrical specifications To resolve problems 1 Turn the printer off and then turn the printer on again 58 2 Air temperature sensor 1 Turn the printer off and then turn the printer on again Reconnect the connector between the air temperature sensor the bar mounted across the main cooling fan on the left side of the printer and the power supply location J63 Replace the fan Replace the power supply see Power supply 58 3 ECU 1 Replace the ECU see ECU 58 4 Power supply 1 Replace the power supply see Power supply ENWW Table 7 8 Interpreting control panel messages continued Control panel message 59 XY ERROR For help press alternates with To continue turn off then on 62 NO SYSTEM alternates with To continue turn off then on 64 ERROR alternates with To continue turn off then on ENWW Event log error message Description A printer mo
104. and trays fully opened Printer model HP LaserJet 2410 2420 2420d 2420n and 2420dn HP LaserJet 2430t 2430tn and 2430dtn 8 Chapter 1 Product Information 260 mm 10 2 inches 400 mm 15 7 inches 730 mm 28 7 inches 730 mm 28 7 inches 675 mm 26 6 inches 675 mm 26 6 inches ENWW WARNING ENWW Electrical specifications Power requirements are based on the country region where the printer is sold Do not convert operating voltages This can damage the printer and void the product warranty Table 1 14 Power requirements Specification 110 volt models 230 volt models Power requirements 110 to 127 volts 10 220 to 240 volts 10 50 60 Hz 2 Hz 50 60 Hz 2 Hz Rated short term current 10 0 Amps 5 0 Amps Table 1 15 Power consumption average in watts HP LaserJet 2430dtn 625 W 0 4 W Values subject to change See www hp com support lj2410 www hp com support lj2420 or www hp com support j2430 for current information Power numbers are the highest values measured using all standard voltages 3HP LaserJet 2410 speed is 25 ppm on letter size and 24 ppm on A4 size HP LaserJet 2420 speed is 30 ppm on letter size and 28 ppm on A4 size HP LaserJet 2430 speed is 35 ppm on letter size and 33 ppm on A4 size Default time from Ready mode to Sleep 30 minutes The recovery time from Sleep to start of printing 7 less than 8 5 seconds Heat dissipation in Ready mode
105. antity of pages with very little toner coverage 1 Perform a half self test functional check If the drum is damaged replace the print cartridge Run a cleaning page If the image defect persists replace the fuser see Fuser If the image defect persists check the printer for other sources of contamination or damage in the paper path and clean or replace parts as necessary This type of image defect might also be a repetitive defect See Repeating defects 210 Chapter 7 Troubleshooting ENWW ENWW White spots on black 1 Print afew more pages to see if the problem corrects itself 2 Make sure that the type and quality of the media that you are using meet HP specifications See Media specifications 3 Make sure that the environmental specifications for the printer are being met See Operating environment 4 Replace the print cartridge Scattered lines 1 Make sure that the type and quality of the media that you are using meet HP specifications See Media specifications 2 Make sure that the environmental specifications for the printer are being met See Operating environment 3 Turn over the stack of media in the tray Also try rotating the stack 180 4 Open the Configure Device menu at the printer control panel Open the Print Quality submenu and change the TONER DENSITY setting See the user guide 5 Open the Configure Device menu at the printer control panel O
106. aper specifications 11 white lines or spots troubleshooting 210 Windows drivers supported 26 error messages troubleshooting 213 versions supported 25 wire harnesses replacing 78 wiring diagrams 228 wrinkled paper troubleshooting 182 209 wrong printer sending to 214 Index 277 278 Index ENWW invent 2004 Hewlett Packard Development Company L P www hp com support lj24 10 www hp com support l 2420 www hp com support l 2430 Q5956 90932
107. ar assembly 7 Remove one screw callout 1 Figure 6 46 Removing the tray 2 solenoid 8 Lift the solenoid off of the printer chassis ENWW Tray 2 solenoid 125 E label reader memory tag 1 Remove the right side cover see Right side cover the back cover see Back cover the I O cover see O cover the left side cover see Left side cover the top right cover see Top right cover and the top cover see Top cover 2 Disconnect one cable callout 1 and then thread the cable through the hole in the printer chassis Figure 6 47 Removing the e label reader 1 of 2 126 Chapter 6 Removal and replacement ENWW 3 Remove one screw callout 2 Figure 6 48 Removing the e label reader 2 of 2 4 Lift the e label reader out of the printer ENWW E label reader memory tag 127 1 Remove the right side cover see the back cover see the I O cover see the left side cover see the top right cover see and the top cover see i 2 Rotate the bushings callout 1 at both ends of the face down roller shaft so that they point in a horizontal direction Removing the face down roller shaft 1 of 2 128 Chapter 6 Removal and replacement ENWW 3 Lift the end at the right side of the printer and then slide the shaft toward the right side to clear the hole on the left side of the printer chassis Figure 6 50 Removing the face down roller shaft 2 of 2 ENWW Face down roller shaft
108. artridge out conditions The printer alerts you if the print cartridge is low on toner or out of toner When the cartridge is low on toner or drum life When the cartridge is low the printer control panel shows the ORDER CARTRIDGE message The message first appears when about 16 6 000 page cartridge or about 8 12 000 page cartridge of the life remains in the print cartridge This percentage is set with the intent of providing approximately 2 weeks of typical use before the cartridge is depleted You should have time to purchase a new cartridge before the old cartridge is depleted The default is for the printer to continue printing until the cartridge runs out but you might prefer to have the printer stop instead of continuing when the ORDER CARTRIDGE message first appears for example if you want print quality to remain consistently high during print jobs or if you do not want the cartridge to run out during a long print job To configure the printer to stop in the CONFIGURE DEVICE menu under SYSTEM SETUP set CARTRIDGE LOW to STOP Then when REPLACE CARTRIDGE appears the printer will stop printing You can resume printing by pressing y SeLecT button for each print job When the cartridge is out of toner or drum life The REPLACE CARTRIDGE message appears in one of these situations e When the print cartridge is out of toner If CARTRIDGE OUT is set to CONTINUE in the SYSTEM SETUP submenu of the CONFIGURE DEVICE menu the prin
109. ay 1 cover assembly Table 8 2 on page 239 ECU 220 240 V Table 8 3 on page 242 Fuser 220 240 V Table 8 4 on page 246 Gear 30t Table 8 6 on page 251 Gear 15t Table 8 4 on page 245 Gear 28t Table 8 5 on page 249 Gear 20t Table 8 5 on page 249 Numerical parts list Laser scanner assembly Table 8 3 on page 241 265 Table 8 9 Numerical parts list continued Part number Table and page RU5 0379 000CN Table 8 5 on page 249 RU5 0389 000CN Table 8 5 on page 249 RU5 0400 000CN Table 8 6 on page 251 RU5 0409 000CN Table 8 6 on page 251 RU5 2385 000CN Table 8 6 on page 251 RU5 2386 000CN Table 8 6 on page 251 RU5 2388 000CN Table 8 2 on page 239 RU5 2401 000CN Table 8 5 on page 249 RU5 2403 000CN Table 8 3 on page 241 RU5 2404 000CN Table 8 3 on page 241 RU5 2405 000CN Table 8 3 on page 242 RU5 2406 000CN Table 8 2 on page 239 RU5 2407 000CN Table 8 3 on page 241 RU5 2408 000CN Table 8 5 on page 249 RU5 2410 000CN Table 8 3 on page 241 VS1 7177 003CN Table 8 3 on page 241 VS1 7177 004CN Table 8 3 on page 242 VS1 7257 007CN Table 8 6 on page 251 WG8 5624 000CN Table 8 4 on page 245 WT2 5056 000CN Table 8 5 on page 249 WT2 5694 000CN Table 8 3 on page 242 WT2 5812 000CN Table 8 3 on page 241 XA9 1500 000CN Table 8 2 on page 239 XA9 1500 000CN Table 8 3 on page 241 XA9 1500 000CN Table 8 4 on page 245 XA9 1500 000CN Table 8 5 on page 249 XA9 1500 000CN Table 8 6 on page 251 XA9 1503 000CN Table 8 2 on page 239 XA9 1503 00
110. bdirectory You can determine the name of the directory by editing the AUTOEXEC BAT file and looking for the statement Set Temp The name after this statement is the temp directory It is usually C TEMP by default but can be redefined See the Microsoft Windows documentation that came with your computer for more information about Windows error messages ENWW Troubleshooting common Windows problems 213 Troubleshooting common Macintosh problems In addition to the problems that are listed in Solving general printing problems this section lists problems that can occur when using Mac OS 9 x or Mac OS X NOTE Setup for USB and IP printing is performed through the Desktop Printer Utility The printer will not appear in the Chooser Table 7 9 Problems with Mac OS 9 x The printer name or IP address does not show or verify in the Desktop Printer Utility The printer might not be ready Make sure that the cables are connected correctly the printer is on and the ready light is on If you are connecting through a USB or Ethernet hub try connecting directly to the computer or use a different port The wrong connection type might be selected Make sure that Printer USB or Printer LPR is selected in the Desktop Printer Utility depending on the type of connection that exists between the printer and the computer The wrong printer name or IP address is being used Check the printer name or IP address by printing a configurati
111. ble 8 2 on page 239 Cover main motor RC1 4108 000CN Table 8 6 on page 251 Cover registration RC1 3936 000CN Table 8 6 on page 251 Cover right front RC1 4151 000CN Table 8 2 on page 239 Cover right lower RC1 4157 000CN Table 8 2 on page 239 256 Chapter 8 Parts and diagrams ENWW Table 8 8 Alphabetical parts list continued Description Table and page Fan sub Guide cartridge left upper RC1 4121 000CN Table 8 3 on page 241 ENWW Alphabetical parts list 257 Table 8 8 Alphabetical parts list continued Description Table and page Guide cartridge right lower Holder main fan RC1 4133 000CN Table 8 4 on page 245 Holder roller RC1 3998 000CN Table 8 4 on page 245 Lever cartridge clamp 258 Chapter8 Parts and diagrams ENWW Table 8 8 Alphabetical parts list continued Description Table and page Link switch RC1 4170 000CN Table 8 4 on page 245 Motor dc 26 2 W RL1 0587 000CN Table 8 6 on page 251 ENWW Alphabetical parts list 259 Table 8 8 Alphabetical parts list continued Screw w washer M3x6 Spring compression RU5 2404 000CN Table 8 3 on page 241 260 Chapter 8 Parts and diagrams ENWW ENWW Table 8 8 Alphabetical parts list continued Tray 1 pick up shaft assembly RM1 1484 000CN Table 8 6 on page 251 Tray 2 pickup assembly RM1 1481 000CN Table 8 4 on page 246 Tray 2 pickup assembly RM1 1481 000CN Table 8 7 on page 255 Tray 2 pickup roller RL1 0542 000CN Table 8 7
112. c discharge The product contains parts that are sensitive to electrostatic discharge ESD Always service the product at an ESD protected workstation or use an ESD mat Watch for the ESD symbol shown at left to identify the parts that are sensitive to ESD Protect these parts by using an ESD wrist strap and by placing ESD sensitive parts into protective ESD pouches Les ESD User replaceable parts To remove and replace the pickup roller or separation pad see Separation pad Required tools The following tools are needed to service this product e 2 Phillips screwdriver with magnetic tip e Small flatolade screwdriver e Small needle nose pliers e ESD mat e Penlight A pozidriv screwdriver will damage screw heads on the product Use a 2 Phillips screwdriver If you use a multispeed screwdriver use a torque limiter 78 Chapter 6 Removal and replacement ENWW Before performing service ENWW Follow the pre service procedures before you perform service Pre service procedures 1 2 OO gu 2 Remove all media from the product Place the product on an ESD mat If an ESD mat or an ESD protected workstation is not available discharge body static and ground the product chassis before servicing the product Unplug the power cord and the interface cable Lift the printer off of any installed optional trays Remove the print cartridge Remove tray 2 Before performing service 79 Figure 6 1 Parts remov
113. ce estes canna ca ect ism as awa ue t oe tess Saved head E 81 RIQNESIOS COVEN E CL 81 BACK COVEN c 82 exo im 85 BE IEI INCO IM 86 TOP Le lu COVER e 88 TOP COVEN cwisctas diarias 89 Reinl l le neo 90 Eoptrolkprangl 92 zen pP a 94 UI M M 98 ECTS ESTO nl REESE EE EE EO ED Oo m S 103 Elle neret 106 eU 108 ACCESS Platini Eu 4 POWER SUP A dada 115 Gear assembly docete criado enata eda ede epe aora e dd D p Renee re Oddo 120 IRCH ue ET 124 TRAY 2 nee DEE 125 E label reader memory tag rrt ette erect eee tee Pete ee Exe dee EES ede pande 126 Face down roller sbhaft sss nnne annast ttnn nanna aeaee nenna 128 Cartridge dol m 130 Transfer roller codiciada 99 Registration assSembly ccr cette cce eed dee ici tc 134 Tray pickup rel 137 Tray 2 PICKUP roller ici ia 138 Separation Padierna iii relacion diia 40 7 Troubleshooting Chapter contents viii dad vi Troubleshooting trees eee aue aeneae res 143 Troubleshooting flowchart sse eene nnne nenne 144 1 Does the control panel d
114. com csn aux srvcdlvry epdo default ePDOLogin asp technicians h20141 www2 hp com hpparts customers Related documentation and software Order documentation and software from the companies listed in the following table some documentation and software is available at the following Web sites Table 8 1 Technical support Web sites HP Customer Care Online www hp com support Software drivers support documentation and answers to frequently asked questions HP Technical Training education itrc hp com Trainerll en US index jsp North America Classes and schedules Supplies Printer supplies are listed in this chapter Consumables are available directly from HP at the following numbers e US 800 538 8787 e Canada 800 387 3154 in Toronto 416 671 8383 e United Kingdom 0734 441212 e Germany 0130 3322 Contact your local HP Parts Coordinator for other local phone numbers 234 Chapter 8 Parts and diagrams ENWW Accessories The following accessories and supplies are available for the HP LaserJet 2400 series ENWW Product name Paper handling accessories Optional 500 sheet tray and feeder unit Print cartridges HP LaserJet print cartridge HP LaserJet print cartridge Memory 32 MB 100 pin DDR memory DIMM 48 MB 100 pin DDR memory DIMM 64 MB 100 pin DDR memory DIMM 128 MB 100 pin DDR memory DIMM 256 MB 100 pin DDR memory DIMM Optional tray to increase paper capacity Holds Lette
115. configurations e View and change the printer control panel menu configuration e View and print internal pages e Receive notification of printer and supplies events e View and change network configuration The embedded Web server feature requires at least 48 MB RAM and an HP Jetdirect print server in order to connect to your network To use the embedded Web server you must have Microsoft Internet Explorer 5 01 or later or Netscape 6 2 or later for Windows Mac OS and Linux Netscape only Netscape Navigator 4 7 is required for HP UX 10 and HP UX 11 The embedded Web server works when the printer is connected to an IP based network The embedded Web server does not support IPX based printer connections You do not have to have Internet access to open and use the embedded Web server When the printer is directly connected to a computer the embedded Web server is supported for Windows 98 and later In order to use the embedded Web server with a direct connection you must select the Custom installation option when you install the printer driver Select the option to load the HP Toolbox The proxy server is installed as part of the HP Toolbox software When the printer is connected to the network the embedded Web server is automatically available Opening the embedded Web server 1 In a supported Web browser on your computer type the IP address for the printer To find the IP address print a configuration page For more information
116. ctions Check the power switch Check the power source Solving general printing problems 171 The printer does not respond when you select Print in the software The printer is malfunctioning Check the control panel display for messages and lights to determine if the printer is indicating an error Note any message and see Table 7 8 Interpreting control panel messages 172 Chapter 7 Troubleshooting ENWW Clearing jams ENWW Occasionally media can become jammed during a print job The following are some of the Causes e Trays are loaded incorrectly or overfilled e Tray 2or tray 3 is removed during a print job e The top cover is opened during a print job e The media that is being used does not meet HP specifications e The media that is being used is outside of the supported size range see Media specifications Avoiding jams Use this table to help avoid specific types of jams Table 7 3 Common causes of jams The print media does not meet HP recommended media storage and use specifications A supply item is installed incorrectly which causes repeated jams You are reloading paper that has already passed through a printer or copier An input tray is loaded incorrectly The print media is skewed The print media is binding or sticking together The page is removed before it settles into the output bin When you are using the duplex print feature the page is removed before
117. d to the network You must perform a complete software installation in order to use the HP Toolbox NOTE You do not have to have Internet access to open and use the HP Toolbox However if you click a link in the Other Links area you must have Internet access to go to the site that is associated with the link See Other links for more information Supported operating systems The HP Toolbox is supported for the following operating systems e Windows 98 2000 Me XP and Server 2003 e Mac OS X Version 10 2 or higher Supported browsers To use the HP Toolbox you must have one of the following browsers All pages can be printed from the browser Windows e Microsoft Internet Explorer 5 5 or higher e Netscape Navigator 7 0 or higher e Opera Software ASA Opera 6 05 or higher Macintosh OS X only e Microsoft Internet Explorer 5 1 or higher e Netscape Navigator 7 0 or higher 44 Chapter 3 Operation ENWW NOTE ENWW To view the HP Toolbox 1 Open the HP Toolbox in one of these ways e On the Windows desktop double click the HP Toolbox icon e From the Windows Start menu click Programs and then click HP Toolbox e For Macintosh OS X on the hard drive click Applications and then click the Utilitites folder Double click the HP Toolbox icon After you open the URL you can bookmark it so that you can return to it quickly in the future 2 The HP Toolbox opens in a Web browser The HP Toolbox software contains the following
118. d to the primary charging roller which transfers a uniform negative potential to the photosensitive drum Primary charging roller 777 Figure 5 9 Primary charging Step 2 Laser beam exposure The laser beam scans the photosensitive drum to neutralize negative charges on parts of the drum An electrostatic latent image is formed on the drum where negative charges were neutralized 72 Chapter 5 Theory of operation ENWW NOTE Figure 5 10 Figure 5 11 ENWW Step 3 Developing The developing cylinder comes in contact with the photosensitive drum to deposit toner onto the electrostatic latent image The charges on the exposed area of the drum are shown as positive in Figure 5 10 Developing The charges are actually negative but they are more positive than the charges on the developing cylinder Blade Stirrer Cylinder Magnet l Developing cylinder Zz Dc bias 777 Developing Toner acquires a negative charge through friction from the developing cylinder and the blade When the negatively charged toner comes in contact with the drum the toner adheres to the electrostatic latent image The image on the drum becomes visible because of the toner Step 4 Transfer The transfer charging roller to which a dc positive bias is applied imparts a positive charge on the print media When the print media comes in contact with the photosensitive drum the toner is transferred to the print media
119. dge that is installed in the printer the amount of life left in the print cartridge and the number of pages and jobs that have been processed The page also lets you know when you should perform the next preventive maintenance 1 2 Press the cc v button to open the menus Use the Up Arrow A button or the Down Arrow Y button to scroll to INFORMATION and then press the Select button Use the Ur Arrow 4 button or the Down Arrow Y button to scroll to PRINT SUPPLIES STATUS PAGE and then press the Select v button hp LaserJet 2430 printers Di lies sta p Black Cartridge 98 Order HP Part Q6511X rm so ith this supply of Low Reached Out Reached NO Serial Number 5316689 Pages printed with this supply 729 Page Count by Paper Size Legal 0 A4 Letter 729 A5 B5 Execut ive 0 Custon Other 0 Number of Jobs Processed First Install Date Last Used Date 20040209 20040906 Ordering Information Hewlett Packard supplies can be ordered on the Internet on line through your printer software or by calling an authorized reseller Refer to your User Guide for instructions Return amp Recycling Please return your genuine HP supplies for recycling to Hewlett Packard For more information please visit us at http www hp com go recycle Figure 7 4 Supplies status page 1 Cartridge information Provides information about the amount of toner that is available
120. dges of the envelope Avoid printing over the area where the envelope s seams meet Envelope storage Proper storage of envelopes helps contribute to print quality Envelopes should be stored flat If air is trapped in an envelope creating an air bubble then the envelope might wrinkle during printing Labels To avoid damaging the printer use only labels recommended for laser printers To prevent serious jams always use tray 1 to print labels and always use the rear output bin Never print on the same sheet of labels more than once or print on a partial sheet of labels When selecting labels consider the quality of each component e Adhesives The adhesive material should be stable at 200 C 392 F the printer s fusing temperature e Arrangement Only use labels with no exposed backing between them Labels can peel off sheets with spaces between the labels causing serious jams e Curl Prior to printing labels must lie flat with no more than 13 mm 0 5 inch of curl in any direction e Condition Do not use labels with wrinkles bubbles or other indications of separation Transparencies Transparencies used in the printer must be able to withstand 200 C 392 F the printer s fusing temperature To avoid damaging the printer use only transparencies recommended for use in HP LaserJet printers such as HP brand transparencies For ordering information see Ordering parts and supplies Media specifications 15 Hew
121. e AaBbCc AaBbCc AaBbCe AaBbCc AQBOCG AaB AaBbCc AaBbCc AaBbCc AaBbCc See Light print partial page See Light print entire page See Specks See Specks See Dropouts AaBbCc AaBbcc AaBbCc AaBbCcc AaB cc AcbBtw CO AcBboc Acd BDC Acubta AcbBtw O AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBhCc AaBk Cc AaBb Cc AaBbCc See Dropouts AaBbCc AaBbCc AaBbCc See Loose toner See Curl or wave See Dropouts AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc See Repeating defects AakbCc AaRbCc AaBbCc AaBboCc AaBbCc See Wrinkles or creases See Lines See Repeating Image See Vertical white lines See Gray background See Toner smear AaBbCc AaBbCc NACH DE e AABLbLCo AaBbCc AaBbCc See Misformed characters See Tire tracks A AaBbCc AaBbCc See Scattered lines 202 Chapter 7 Troubleshooting See Blurred print See Random image repetition See Random image repetition dark light See Page skew See White spots on black ENWW Light print partial page Aa Ce Aa Ce Aa Ce Aa Ce Aa Ce 1 Make sure that the print cartridge is fully installed The toner level in the print cartridge might be low Replace the print cartridge
122. e the number of pages of various paper sizes that have been used and data that can be used to calculate toner usage e PS or PCL font list This page lists the fonts that are installed in the printer memory This page also lists fonts on an optional hard disk accessory or flash DIMM if those memory accessories are installed 150 Chapter 7 Troubleshooting ENWW Menu map Use the menu map to help navigate through the printer submenus and select configuration settings Printing a menu map is very helpful when you are changing numerous printer settings 1 Press the SeLecT v button to open the menus 2 Use the Ur Arrow A button or the Down Arrow Y button to scroll to INFORMATION and then press the Select Y button 3 Use the Ur Arrow 4 button or the Down Arrow Y button to scroll to MENU MAP and then press the Setect v button hp LaserJet 2430 printers menu map common functions 1 NO STORED J0BS v TRAV 1 SIZE 7 2 AS ES CEET Figure 7 2 Sample menu map page ENWW Troubleshooting tools 151 NOTE Figure 7 3 Configuration page Use the configuration page to view current printer settings to help troubleshoot printer problems or to verify the installation of optional accessories such as memory DIMMs trays and printer languages The content of the configuration page varies depending on the options that are currently installed in the printer To decode the service identification information on
123. e boxes Labels and bulk boxes are also available through the Web site at http www hp com recycle More than 10 million HP LaserJet print cartridges were recycled globally in 2002 through the HP Planet Partners supplies recycling program This record number represents 26 million pounds of print cartridge materials that were diverted from landfills Worldwide HP recycled an average of 80 of the print cartridge by weight consisting primarily of plastic and metals Recycled plastics and metals are used to make new products such as HP products plastic trays and spools The remaining materials are disposed of in an environmentally responsible manner e U S returns For a more environmentally responsible return of used cartridges and supplies HP encourages the use of bulk returns Simply bundle two or more cartridges together and use the single prepaid preaddressed UPS label that is supplied in the package For more information in the U S call 1 800 340 2445 or visit the HP LaserJet Supplies Web site at http www hp com recycle e Non U S returns Non U S customers should call the local HP Sales and Service Office or visit the http www hp com recycle Web site for further information regarding availability of the HP Supplies Returns and Recycling Program Chapter 1 Product Information ENWW Declaration of conformity Declaration of Conformity according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Hewlett Packard Company Manuf
124. e front of the cover d umor NR ntm pn L Ea LEUTE Tabu REALNI Figure 6 10 Removing the top cover 3 Lift the cover off of the printer ENWW Covers 89 Front right cover 1 Remove two screws callout 1 Figure 6 11 Removing the front right cover 1 of 2 90 Chapter 6 Removal and replacement ENWW 2 Release one tab callout 2 at the back of the cover and then rotate the cover to clear two tabs callout 3 at the front of the printer Figure 6 12 Removing the front right cover 2 of 2 3 Lift the cover away from the printer ENWW Covers 91 Control panel 1 Remove all of the covers see Covers 2 Disconnect one cable callout 1 Remove two screws callout 2 Figure 6 13 Removing the control panel 4 Lift the control panel off of the printer 92 Chapter 6 Removal and replacement ENWW Reinstallation tip To make sure that the control panel is reinstalled correctly use the locator pin callout 1 and place the sheet metal front of the control panel assembly callout 2 in front of the printer chassis gt Figure 6 14 Reinstalling the control panel ENWW Control panel 93 Formatter 1 Remove the right side cover see Right side cover 2 Open the formatter cover and then lift the cover off of the hinges callout 1 at the back of the cover Figure 6 15 Removing the formatter 1 of 4 3 Disconnect three cables callout 2 94 Chapter 6 Removal and re
125. e http www hp com go linux For UNIX support see http www hp com go jetdirectunix_software For additional information see the support flyer that came in the printer box If the printer driver that you want is not on the printer CD ROM or is not listed here check the install notes Readme and late breaking Readme files to see if the printer driver is supported If it is not supported contact the manufacturer or distributor of the program that you are using and request a driver for the printer Additional drivers The following drivers are not included on the CD ROM but are available from the Internet e OS PCL 5 or PCL 6 printer driver e OS 2 PS printer driver e UNIX model scripts e Linux drivers e HP OpenVMS drivers The OS 2 drivers are available from IBM and are packaged with OS 2 They are not available for Simplified Chinese Korean Japanese or Traditional Chinese Chapter 2 Installation ENWW NOTE ENWW Software for Macintosh computers The HP installer provides PostScript Printer Description PPD files Printer Dialog Extensions PDEs and the HP LaserJet Utility for use with Macintosh computers The embedded Web server can be used with Macintosh computers if the printer is connected to a network See Using the embedded Web server for more information PPDs Use PPDs in combination with the Apple PostScript drivers to gain access to the printer features and to allow the computer to communicate with the pri
126. e page comes part of the way out and then goes back into the printer The printer is set for duplexing Even if the print job contains only one page the printer also processes the back side See the user guide to change the setting or see the online Help Do not try to pull the page out of the printer before duplexing is complete Jamming might result Pages print but are totally blank The sealing tape might still be in the print Remove the print cartridge and pull out the cartridge sealing tape Reinstall the print cartridge The file might have blank pages Check the file to make sure that it does not contain blank pages ENWW 170 Chapter 7 Troubleshooting The printer prints but the text is wrong garbled or incomplete The printer cable is loose or defective Disconnect the printer cable and reconnect it Try a print job that you know works If possible attach the cable and printer to another computer and try a print job that you know works Finally try a new cable The printer is on a network or sharing device and Disconnect the printer from the network and use is not receiving a clear signal a parallel or USB cable to attach it directly to a computer Print a job that you know works The wrong driver was selected in the software Check the software printer selection menu to make sure that an HP LaserJet 2400 series printer is selected Try printing a job from another program The software p
127. e printer Service ID number to determine whether the printer is still under warranty Use the following procedure to convert the Service ID into the installation date 1 Add 1990 to YY to determine the actual year that the printer was installed 2 Divide DDD by 30 and add 1 to the remainder The total is the month 3 The remainder from the calculation in step 2 is the day of the month Using the Service ID 12287 as an example the date conversion is as follows e 12 1990 2002 so the year is 2002 e 287 divided by 30 9 with a remainder of 17 Add 1 to 9 to get 10 so the month is October e The remainder from the above calculation is 17 so that is the day of the month e The complete date is 17 October 2002 A 6 day grace period is built into the date system 162 Chapter 7 Troubleshooting ENWW Printer resets and power on modes The following sections describe the types of printer resets and power on modes Cold reset A cold reset unlocks menus that have been previously locked and sets all control panel menu items including ElO settings back to the factory defaults However it does not clear the values in the service menu such as the serial number and page counts NOTE Before performing a cold reset print a menu map and a configuration page see Menu map and Configuration page Use the information on the configuration page to reset any customer set printer configuration values that the cold reset procedure changes
128. ecseceeeeeesetecnaneeess 63 I ahah latina T ethic eit acini ania eden 64 Engine control system 66 Laser scanier NN 68 Pickup feed delivery system 69 Imadge formation Mica 71 Step 1 Primary charging dl Step 2 Laser beam evposure nienia AEAEE EN EEA AAAA a 72 JORDI 73 Step 4 e IO 73 SONS ener enne nnnm rere nnee 74 Step 6 JUI E M 74 Step 7 Drum CleANING cccceeceeeeeeneceeeceeeneceeeneenaneceeeeenaeneeseeenaceenbesnaaeeeeseedaenseseeenaneentees 75 Print cartridge memory SM dada 76 Chapter contents 61 Introduction This chapter presents an overview of the relationships among major components in the printer and includes a detailed discussion of the image formation system The following systems are discussed e Engine control system e Laser scanner system e Pickup feed delivery system e Image formation system Figure 5 1 Block diagram illustrates the relationships between the four systems LASER SCANNER ENGINE CONTROL SYSTEM IMAGE FORMATION SYSTEM PICKUP FEED DELIVERY SYSTEM Figure 5 1 Block diagram 62 Chapter 5 Theory of operation ENWW Internal components Figure 5 2 ENWW Figure 5 2 Cross section of printer highlights the major internal components
129. ed by using one hand All doors and covers can be opened by using one hand The 250 sheet input tray is easy to open and close All media width guides can be adjusted by using one hand HP LaserJet 2420 Series HP LaserJet 2430 Series printer printer The online user guide is The online user guide is compatible with text screen compatible with text screen readers readers The print cartridge can be inserted and removed by using one hand The print cartridge can be inserted and removed by using one hand All doors and covers can be opened by using one hand The 250 sheet and 500 sheet input trays are easy to open and close All doors and covers can be opened by using one hand The 250 sheet input tray is easy to open and close All media width guides can be adjusted by using one hand All media width guides can be adjusted by using one hand Features 7 Specifications Physical specifications Table 1 12 Product dimensions HP LaserJet 2410 2420 2420d 2420n and 2420dn HP LaserJet 2430t 2430tn and 2430dtn optional 500 sheet feeder Without print cartridge 260 mm 10 2 inches 400 mm 15 7 inches 140 mm 5 5 inches 400 mm 15 7 inches 400 mm 15 7 inches 400 mm 15 7 inches 425 mm 16 7 inches 15 2 kg 33 5 Ib 425 mm 16 7 inches 20 9 kg 46 Ib 425 mm 15 7 inches 5 7 kg 12 5 Ib Table 1 13 Product dimensions with all doors
130. environment should be at or near room temperature and not too dry or too humid Remember paper is hygroscopic it absorbs and loses moisture rapidly Heat works with humidity to damage paper Heat causes the moisture in paper to evaporate while cold causes it to condense on the sheets Heating systems and air conditioners remove most of the humidity from a room As paper is opened and used it loses moisture causing streaks and smudging Humid weather or water coolers can cause the humidity to increase in a room As paper is opened and used it absorbs any excess moisture causing light print and dropouts Also as paper loses and gains moisture it can distort This can cause jams As a result paper storage and handling are as important as the paper making process itself Paper storage environmental conditions directly affect the feed operation Care should be taken not to purchase more paper than can be easily used in a short time about 3 months Paper stored for long periods might experience heat and moisture extremes which can cause damage Planning is important to prevent damage to a large supply of media Unopened paper in sealed reams can remain stable for several months before use Opened packages of media have more potential for environmental damage especially if they are not wrapped with a moisture proof barrier The paper storage environment should be properly maintained to ensure optimum printer performance The required conditi
131. er drivers provide access to the printer features and allow the computer to communicate with the printer by using a printer language Check the install notes Readme and late breaking Readme files on the printer CD ROM for additional software and languages The following printer drivers are included with the printer The most recent drivers are available at www hp com go lj2410 software www hp com go lj2420 software or www hp com go 1j2430 software Depending on the configuration of Windows based computers the installation program for the printer software automatically checks the computer for Internet access to obtain the latest drivers Operating system Windows 98 Me Windows NT 4 0 Windows 2000 XP Server 2003 Macintosh OS 1 Not all printer features are available from all drivers or operating systems See the context sensitive help in the printer driver for available features PostScript PS Printer Description files PPDs If your system did not automatically check the Internet for the latest drivers during software installation download them from www hp com go l 2410_ software www hp com go 112420 software or www hp com go lj2430 software After you are connected click Downloads and Drivers to find the driver that you want to download You can obtain Model Scripts for UNIX and Linux by downloading them from the Internet or by requesting them from an HP authorized service or support provider For Linux support se
132. er off and then on alternates with To continue Reseat the connectors turn off then on between the laser scanner and ECU J83 and J84 Replace the laser scanner assembly see Laser scanner Replace the ECU see ECU 188 Chapter 7 Troubleshooting ENWW Table 7 8 Interpreting control panel messages continued Control panel message 52 XY ERROR For help press alternates with To continue turn off then on 53 XY ZZ CHECK RAM DIMM SLOT X alternates with To continue turn off then on 54 XX ERROR alternates with To continue turn off then on 55 XX YY DC CONTROLLER ERROR alternates with To continue turn off then on ENWW Event log error message Description A temporary printing error occurred A problem exists in the printer memory The DIMM that caused the error will not be used This message is typically related to a sensor issue Understanding printer messages Recommended action Press the Select Y button to continue Turn the printer off and then turn the printer on again Reseat the connectors between the laser scanner and ECU J83 and J84 Replace the laser scanner assembly see Laser scanner Replace the ECU see ECU You will be prompted to press y SeLecT button to continue in the following cases e 1 or 2 DIMMs where the only error is ZZ 04 2 DIMMs where one is good and the other has an error with ZZ 01 02 03 or 05 2 DIMMs w
133. eries printer printer HP LaserJet 2410 printer Includes a bidirectional extended capabilities ECP type B IEEE 1284 compliant parallel connection Includes a USB 2 0 connection full and high speed Includes one PCl based enhanced input output ElO expansion slot Includes a bidirectional ECP type B IEEE 1284 compliant parallel connection Includes a USB 2 0 connection full and high speed Includes one PCI based enhanced input output ElO expansion slot The HP LaserJet 2420n and 2420dn printers include an embedded HP Jetdirect print server for connecting to a 10 100Base TX network The HP LaserJet 2430t printer includes 48 MB of RAM expandable to 304 MB maximum memory The HP LaserJet 2430tn and 2430dtn printers include 64 MB RAM expandable to 320 MB maximum memory 400 MHz processor speed Includes a bidirectional ECP type B IEEE 1284 compliant parallel connection Includes a USB 2 0 connection full and high speed Includes one PCl based enhanced input output EIO expansion slot The HP LaserJet 2430tn and 2430dtn printers include an embedded HP Jetdirect print server for connecting to a 10 100Base TX network 48 MB RAM is required for network connectivity for the HP LaserJet 2410 and HP LaserJet 2420 printer base models Table 1 7 Language and fonts HP LaserJet 2420 Series HP LaserJet 2430 Series printer printer HP LaserJet 2410 printer HP PCL6 PCL 5e and
134. erisk next to it Table 7 1 Resets submenu RESTORE FACTORY No values available Performs a simple reset and restores most of the SETTINGS factory default settings This item also clears the input buffer for the active I O Restoring factory settings does not affect the network parameter settings on the optional HP Jetdirect print server CAUTION Restoring memory during a print job cancels the print job OFF ON Turns the Sleep mode on or off The Sleep mode affects the printer in two ways e Minimizes the amount of power that the printer consumes when it is idle Reduces wear on the electronic components in the printer for example it turns off the display backlight although the display can still be read The printer automatically leaves the Sleep mode when you send a print job press a printer control panel button open a tray or open the top cover You can set the amount of time that the printer remains idle before it enters the Sleep mode Diagnostics menu Administrators can use this menu to isolate parts and to troubleshoot jam and print quality issues The following section lists the settings and their possible values in the DIAGNOSTICS menu The default value for each setting is the one that has an asterisk next to it Control panel menus 159 Table 7 2 Diagnostics menu PRINT EVENT LOG No values available Press the SeLecT v button to generate a list of the 50 most recent entries in the e
135. ernet access in order to use any of these links If you use a dial up connection and did not connect when you first opened the embedded Web server you must connect before you can visit these Web sites Connecting to the Internet might require that you close your Web browser and reopen it e HP Instant Support connects to the HP Web site to help you find solutions This service analyzes your printer error log and configuration information to provide diagnostic and support information that is specific to your printer e Order Supplies connects to the HP Web site so that you can order genuine HP supplies such as print cartridges and paper e Product Support connects to the support site for the HP LaserJet 2400 printer where you can search for help Printer Status and Alerts software Printer Status and Alerts is supported only for Windows 95 and later versions The Printer Status and Alerts software is available to users of both networked and directly connected printers To use Printer Status and Alerts software with a directly connected computer you must select the Custom installation option when you install the printer driver and then select the option to install Printer Status and Alerts For network connections Printer Status and Alerts is installed automatically with the Typical software installation option Use this software to view the embedded Web server information for a particular printer Printer Status and Alerts also generates mes
136. g for media to be loaded in tray 1 for manual feed The printer is waiting for media to be loaded in tray 1 for manual feed The first side of a manual duplex job has been printed and the device is waiting for you to insert the output stack to complete the second side The Stop button was pressed but there is no active job or buffered data to cancel The message appears for approximately 2 seconds before the printer returns to the ready state The printer has detected that the print cartridge is not a genuine HP supply The message first appears when about 1696 6 000 page cartridge or about 896 12 000 page cartridge of the life remains in the print cartridge Understanding printer messages Load the requested media into tray 1 and press Y SeLecT button Press Y Select button to use a type and size that are available in another tray Load the output stack into tray 1 maintaining the same orientation with printed side down To continue printing press y Select button to exit the printer message and then press Y SeLecT button to print No action is necessary This message appears until you install an HP cartridge or press y Select button If you believe that you purchased a genuine HP supply go to http www hp com go anticounterfeit Any printer repair required as a result of using non HP supplies or unauthorized supplies is not covered under the printer warranty
137. hat is required for the print job If the error does not clear turn the printer off and then turn the printer on If the message persists verify that sensors are operating and the sensor flags can move freely Replace the ECU see ECU Press Y Select button The page containing the error automatically reprints if jam recovery is enabled Turn the printer off and then turn the printer on again If the message persists or if these errors becomes a frequent problem replace the ECU see ECU ENWW Table 7 8 Interpreting control panel messages continued Control panel message Event Description Recommended action log error message 49 XXXXX ERROR A critical firmware error has Press Cancel Jos to clear the occurred print job from the printer memory alternates with To continue Turn the printer off and then turn off then on turn the printer on again Go to http www hp com support lj2410 www hp com support lj2420 or www hp com support lj2430 Click Download Drivers and Software Check for the latest firmware image version atthe bottom of the page If this firmware image is newer than the one installed on the printer and the printer can receive a firmware update download the newer firmware upgrade Not all printer models can receive firmware upgrades Try printing a job from a different software program If the job prints go back to the first program and try printing a differe
138. heavier than 120 g m up by the internal rollers from 32 Ib it might not be picked up correctly from the tray tray 2 tray 3 or tray 4 The print media has rough or Replace the media jagged edges The print media is perforated or If the media does not separate easily you might need to feed embossed single sheets from tray 1 The printer supply items have Check the printer control panel for messages that prompt you to reached the end of their useful replace supplies or print a supplies status page to verify the life remaining life of the supplies The print media was not stored Replace the print media The media should be stored in its correctly original packaging and in a controlled environment Typical jam locations The following illusration shows the four locations at which jams can occur e Print cartridge area see Clearing jams in the print cartridge area Input tray areas see Clearing jams in the input trays Output bin areas see Clearing jams in the output areas Duplexer area applies only to models that include a duplexer see Clearing jams in the duplexer area WN Find and remove the jammed media by using the instructions that are provided in this section If the location of the jam is not obvious look first in the print cartridge area Be sure to remove all torn pieces of media that remain in the printer Loose toner might remain in the printer after a j
139. here one has an error with ZZ 04 and the other has an error with ZZ 01 02 03 or 05 Values of X and Y are as follows e X DIMM type 1 RAM e Y Device location 0 Internal memory RAM 1 or 2 DIMM slot 1 or 2 If the message continues you might need to replace the specified DIMM Turn the printer off and then replace the DIMM that caused the error Turn the printer off and then turn the printer on again If the message persists check the sensors in the printer to verify that they are working correctly Turn the printer off and then turn the printer on again If the message persists replace the ECU see ECU If after replacing the ECU the message persists replace the power supply Power supply 189 Table 7 8 Interpreting control panel messages continued Control panel message Event Description Recommended action log error message 56 XX ERROR For help press alternates with To continue turn off then on 57 XX ERROR For help press alternates with To continue turn off then on 58 XX ERROR For help press alternates with To continue turn off then on 190 Chapter 7 Troubleshooting A temporary printing error occurred as a result of an incorrect input or output request A temporary printing error occurred in one of the printer fans A memory error has been detected X Description 2 air temperature sensor 3 ECU 4 power supply Turn the printer off
140. ight want to store the menu map near the printer for reference The content of the menu map varies depending on the options currently installed in the printer Many of these values can be overridden in the program or printer driver For a complete list of control panel items and possible values see the user guide To change a control panel setting see the user guide 48 Chapter 3 Operation ENWW NOTE NOTE ENWW Configuration page Use the configuration page to view current printer settings to help troubleshoot printer problems or to verify installation of optional accessories such as memory DIMMs trays and printer languages If an HP Jetdirect print server is installed an HP Jetdirect configuration page prints as well The IP address of the HP Jetdirect print server appears on this page To print a configuration page at the control panel 1 Press v SeLecT button to open the menus 2 Use 4 Ur button or Down button to scroll to INFORMATION and then press v SeLecT button 3 Use A Ur button or Y Down button to scroll to PRINT CONFIGURATION and then press Y SeLecT button An example of the configuration page follows The content of the configuration page varies depending on the options currently installed in the printer You can also obtain configuration information in the embedded Web server or the HP Toolbox For details see Using the embedded Web server or see Using the HP Toolbox
141. ime Services Set the printer to retrieve the date and time from a network server at regular intervals Using the embedded Web server 41 Networking tab The network administrator can use this tab to control network related settings for the printer when it is connected to an IP based network This tab will not appear if the printer is directly connected to a computer or if the printer is connected to a network with anything other than an HP Jetdirect print server Other links This section contains links that connect you to the Internet You must have Internet access in order to use any of these links If you use a dial up connection and did not connect when you first opened the embedded Web server you must connect before you can visit these Web sites Connecting might require that you close the embedded Web server and reopen it e HP Instant Support Connects you to the HP Web site to help you find solutions This service analyzes your printer error log and configuration information to provide diagnostic and support information specific to your printer e Order Supplies Click this link to connect to an ordering Web site and order genuine HP supplies such as print cartridges and media e Product Support Connects to the support site for the HP LaserJet 2400 series printer Then you can search for help regarding general topics 42 Chapter 3 Operation ENWW Using HP Web Jetadmin software NOTE ENWW HP Web Jetadmin is a Web based
142. influence their design or control their quality Service or repair required as a result of using a non HP print cartridge will not be covered under the printer warranty Using genuine HP supplies ensures the availability of all HP printing features Print cartridge authentication The printer will let you know if a print cartridge is not a genuine HP print cartridge when you insert it into the printer If you believe that you purchased a genuine HP supply visit us at http www hp com go anticounterfeit Print cartridge storage Do not remove the print cartridge from its package until you are ready to use it Always store the print cartridge in the proper environment The temperature should be between 20 C and 40 C 4 F to 104 F The relative humidity should be between 10 and 90 To prevent damage to the print cartridge do not expose it to light for more than a few minutes Managing the print cartridge 53 Print cartridge life expectancy The life of the print cartridge depends on the amount of toner that print jobs require and the length of life for the components inside the cartridge When printing text at 5 coverage typical for a business letter the HP print cartridge lasts an average of 6 000 Q6511A or 12 000 Q6511X pages At any time you can verify life expectancy by checking the supply level as described in Checking the supply level Checking the supply level You can check the supply toner level by us
143. ing ENWW Troubleshooting tree 143 Troubleshooting flowchart NOTE If the printer is not responding correctly use the flowchart to determine the problem If the printer does not pass a step follow the corresponding troubleshooting suggestions Macintosh users For more troubleshooting information see Troubleshooting common Macintosh problems 1 Does the control panel display show READY The display is blank and the printer fan is off The display is blank but the printer fan is on The display is in the wrong language The display shows garbled or unfamiliar characters A message other than READYappears on the printer control panel display 144 Chapter 7 Troubleshooting Go to step 2 Turn the printer off and then turn the printer on again Check the power cord connections and the power switch Plug the printer into a different outlet Check that the power supplied to the printer is steady and meets printer specifications See Electrical specifications Press a printer control panel button to see if the printer responds Turn the printer off and then turn the printer on again Turn the printer off and then turn the printer on again When XXX MB appears on the control panel display press and hold down Y SELECT button until all three lights stay on This could take up to 10 seconds Then release Y SeLecT button Press Y Down button to scroll through the available
144. ing a third party USB card you might need the installed Apple USB Adapter Card Support software The most current version of this software is available from the Apple Web site ENWW Troubleshooting common Macintosh problems 215 Table 7 9 Problems with Mac OS 9 x continued When connected with a USB cable the printer does not appear in the Desktop Printer Utility or the Apple System Profiler after the driver is selected This problem is caused by either a software or hardware component Table 7 10 Problems with Mac OS X The printer driver is not listed in Print Center The printer software might not have been installed or was installed incorrectly The Postscript Printer Description PPD file is corrupt 216 Chapter 7 Troubleshooting Software troubleshooting Check that your Macintosh supports USB Verify that your Macintosh operating system is Mac OS 9 1 or later Ensure that your Macintosh has the appropriate USB software from Apple NOTE The iMac and Blue G3 desktop Macintosh systems meet all of the requirements to connect to a USB device Hardware troubleshooting Check that the printer is turned on Verify that the USB cable is connected correctly Check that you are using the appropriate high speed USB cable Ensure that you do not have too many USB devices drawing power from the chain Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host comp
145. ing the printer control panel the embedded Web server HP Toolbox software or HP Web Jetadmin To check the supply level by using the control panel 1 Press Menu to open the menus 2 Use A Ur button or Y Down button to scroll to INFORMATION and then press Select button 3 Use A Ur button or Y Down button to scroll to PRINT SUPPLIES STATUS PAGE and then press y SeLecT button See Supplies status page for information about the supplies status page To check the supply level by using the embedded Web server 1 In your Web browser type the IP address for the printer home page This takes you to the printer status page See Opening the embedded Web server 2 Onthe left side of the screen click Supplies Status This takes you to the supplies status page which provides supply level information See Supplies status page for information about the supplies status page To check the supply level by using the HP Toolbox software You can configure HP Toolbox to notify you when the print cartridge is low You can choose to receive alerts by e mail or as a pop up message or taskbar icon To check the supplies status by using the HP Toolbox software click the Status tab and then click Supplies Status To check the supply levels by using HP Web Jetadmin In HP Web Jetadmin select the printer device The device status page shows supply level information 54 Chapter 3 Operation ENWW ENWW Cartridge low and c
146. inter configuration values that the NVRAM initialization procedure changes Take special note of the total page count maintenance count and the serial number To initialize NVRAM 1 Remove any installed accessories for example a stapler stacker 2 Turn the printer off 3 Hold down the Down Arrow Y button and then turn the printer on Continue holding down the Down Arrow Y button until all three printer control panel lights flash once and then remain on This might take up to 10 seconds Press the Up Arrow 4 button Press the Pause Resume button The display should show SKIP DISK LOAD Press the Up Arrow 4 button until NVRAM INIT is highlighted iW OY ras Press the Select v button The printer initializes NVRAM and then continues its power on sequence Hard disk initialization A hard disk initialization erases and reformats the printer hard disk Perform a hard disk initialization only if an error code on the control panel indicates an EIO disk error Always try initializing the hard disk before replacing it Before performing a hard disk initialization print a menu map and a configuration page see Menu map and Configuration page Use the information on the configuration page to reset any customer set printer configuration values that the hard disk initialization procedure changes To initialize the hard disk 1 Turn the printer off 2 Hold down the Pause Resume button and then turn the printer on C
147. is sent that requires a specific type and size that is not available in the tray that is indicated A job is sent that requires a specific type and size that is not available in the tray that is indicated Replace or correctly reinstall the print cartridge Press Y SeLecT button to print the transferred data some data might be lost To solve this problem simplify the print job or install additional memory Load the requested media in the tray that is indicated Load the requested media into the indicated tray and press Y Select button Move the tray switch to the CUSTOM position if another tray is available If the size is detectable and another tray is available move the switch to the STANDARD position Press Y SeLecT button to use a type and size that are available in another tray ENWW Table 7 8 Interpreting control panel messages continued Control panel message Event Description Recommended action log error message MANUALLY FEED TYPE SIZE To continue press Y alternates with MANUALLY FEED TYPE SIZE For help press MANUALLY FEED TYPE SIZE To use another tray press Y MANUALLY FEED OUTPUT STACK alternates with Then press Y to print second sides No job to cancel NON HP SUPPLY INSTALLED alternates with Current status message Economode disabled ORDER CARTRIDGE alternates with current status message ENWW The printer is waitin
148. isplay show READY Looooccccoccccococcnnccnncnnonccnnnnnnonnncnnnnnnnnnnns 144 2 Can you print a configuration page ssssssssee nac cnnnn nn narran rra 145 3 Can you print from a program oeron roa ri a O enn 146 4 Does the job print as expected eene 147 5 Does the printer select the correct Iravsd en 148 Troubleshooting ee EE 149 Informatlon pages 22 ecrit pp INE ie ee dete AQ Embedded Web server iicet veld deel OF Gaining access to the embedded Web ener 154 Printer Status and Alerts software sse 156 Control panel menus iioii et fete cede ete eei E Rn EE eo POL OR EUR rei 158 Using control panel menus sssessseeeeneeeeeene eee en nennen nnne 158 Resets Seege toe tetro te siden paene eere a ete wean 159 Diagnostics Menu si sic eee ed eee 159 Service menu service PIN codes enne nnne 161 Printer resets and power on modes eene rennen nennen 163 Cold reset E 163 NVRAM initialization 2 mener dd 164 Hard disk initialization 2 2 ie teet end the ee Me e te ee Mene sd 164 Power ohibypasS uut eet dee ee e ge t eed ed dee pee od ed exeo bep den ed ue 165 Save Restore ade Ett recom te e ee c tuit aeta des 165 Test pages Ic 166 Engine test Dage cti oa eae r ee ie ei in es 166 Formatter test page i one ete Siecle eee eels elec ue ee 166 Interface troubleshooting 2 rnt rail 167 Communications checks nennen eene enne nnne 167 EIO rouble shooting eraann A T E REPRE REE
149. lace it 5 The fuser might be defective Replace the fuser Fuser Dropouts 1 Make sure that the environmental specifications for the printer are being met See Operating environment 2 Ifthe paper is rough and the toner easily rubs off open the Configure Device menu at the printer control panel Open the Print Quality submenu select FUSER MODES and then select the paper type that you are using Change the setting to HIGH 1 or HIGH 2 which helps the toner fuse more completely onto the paper See the user guide Try using a smoother paper 4 The print cartridge might be defective Replace the print cartridge Fuser rollers might be dirty Run a cleaning page several pages might be required if the fuser is very dirty If the image defect persists replace the fuser see Fuser 6 The transfer roller might be damaged dirty or worn Try cleaning the transfer roller by using a dry lint free cloth If the image defect persists replace the transfer roller 7 The power supply might be defective Replace the power supply see Power supply 204 Chapter 7 Troubleshooting ENWW Lines ABCO dBDCO OB Ca OB OB a 1 Print afew more pages to see if the problem corrects itself 2 Clean the inside of the printer and run a cleaning page to clean the fuser See Cleaning the printer 3 Replace the print cartridge Gray background AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Do not
150. leaning the printer e Check the paper type and quality see Media specifications e Check to make sure that EconoMode is off in the software e Troubleshoot general printing problems see Solving general printing problems e Install a new HP print cartridge and then check the print quality again See the instructions provided with the print cartridge If the page is totally blank all white check to make sure that the sealing tape is removed from the print cartridge and ensure that the print cartridge is installed correctly Newer printers have been optimized to print characters more accurately This might result in characters that look lighter or thinner than you are used to from your older printer If the page is printing images darker than those from an older printer and you want the images to match the older printer make these changes in your printer driver on the Finishing tab select Print Quality select Custom click Details and select the check box for Print Images Lighter Image defect examples Use the examples in this image defect table to determine which print quality problem you are experiencing and then see the corresponding reference pages to troubleshoot the problem These examples identify the most common print quality problems The examples below depict letter size paper that has passed through the printer short edge first Correcting print quality problems 201 Aa Ce Aa Ce Aa Ce Aa Ce Aa C
151. lett Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet 2410 2420 and 2430 series 1 year Return to Authorized Service Center HP warrants to you the end user customer that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or equivalent in performance to new HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance
152. mere 39 Using the embedded Web server eese ee 40 Opening the embedded Web Server enm enne nnns 40 information e 41 Setungs Tab s d ed d ute uet tea ep e tena E ud 41 Mine dic 42 nace 42 Using HP Web Jetadmin software eene nennen enne nnns 43 Using the AP TOD OX db 44 Supported operating systems eto dot a Ru ted ug eR aaa a a ENEE 44 Supported browsers cocooooococcococcconcnnccnncnnnnoncnncnncnnnnnnnnn nano nro nen nr nn n nnns sn enne tren sensn nns n nennen 44 To view the HP TOolbOX icon cil ua blind Een De dh deg dd 45 otatus tab a e e vite sata 45 Troubleshooting tab recette Edere ten bd d eade du EU Rn sa d ER RA 46 nita p 46 Documentation tab inei Dice ee aae ke eiae re deoa YE dete etie ve DE a ERE Red 47 Device Settings WINDOW i pees trottoir td pec radit GC 47 Beeler dicem M 47 rien 47 Uninstalling the HP Re ee e 48 To uninstall the HP Toolbox by using the Windows desktop shortcut 48 Checking the printer configuration essssseeeneneneeenneeen nennen nennen nns 48 MIU 48 Configuration Page e 49 Supplies status page iiics ancini aa a iaaa iaiia aa iaia aaa 51 PS or PEL e d E 52 Managing the print cartridge secerneren a E cnn nono enne eem nennen nen
153. mon Windows problems A 213 Troubleshooting common Macintosh problems senem 214 Troubleshooting common PostScript problems ooooococccniccnococccoccnccconnoncnncnnonnncnnnnnonccnnnnnno 220 General problems eite seri ee e tr de e IRR ts tea ERR eae A RHET ER da 220 Specific rel LR plc 220 Printer component Jocattons eene nnne tn nennen nnns 222 Main assemblies mes eet dE tM cee Ste 222 Mall Bats a eu st I me EMI M E 223 Sensors and SWIIChes 3 3 2 dr tiet e aste blc lura loei voies ce i otra 224 Motors fans and eolenoide nennen nennen nennen nnns 225 OE MU Metin ae 226 500 Sheet paper feeder eene nennen ren nenne 227 Wiririg dlagratms x2 ette reri island 228 General timing dlagrams 2 a ci eto td ER gen Plan E oen Rae EPA aa ERR euer 231 142 Chapter 7 Troubleshooting ENWW Troubleshooting tree Figure 7 1 Basic troubleshooting is a graphical representation of the troubleshooting process Initial check y Power ON Does the control panel indicate an error Is the printer ready See General pein Can you perform an engine test See Understanding printer messages Ye s Perform an engine test Does media jam See Clearing jams See Correcting Do image defects occur print quality defects Does the control panel indicate an error Yes C w D Figure 7 1 Basic troubleshoot
154. n 43 buffer overflow error messages 186 buttons control panel 32 ENWW C cables connecting 24 troubleshooting 146 Canadian DOC statement 20 capacities trays 4 11 card slot errors 194 cartridge door removing 130 cartridges cleaning near 58 errormessages 197 199 features 6 life expectancy 54 low toner message 55 memory tag 76 non HP 53 operations 71 out of toner message 55 paper jams clearing from 175 recycling 18 status viewing with embedded Web server 41 status viewing with HP Toolbox 45 storing 53 supplies status page 51 153 supply level checking 54 warranty 17 characters misformed 208 circuit diagrams 228 classes 234 cleaning fuser 60 paper path 58 printer 58 cleaning page printing 60 cold reset 163 communications troubleshooting 167 CompactFlash 165 configuration page printing 49 152 troubleshooting 145 configurations models 2 connecting cables 24 consumables See supplies control panel buttons 32 default settings restoring 163 Diagnostics menu 159 Index 269 errormessages 183 information pages 149 language selecting 34 144 lights 33 menu map printing 34 48 151 menus 149 158 online Help 183 print cartridge supply level checking 54 removing 92 Resets menu 159 Service menu 161 troubleshooting 144 counterfeit supplies 53 covers 500 sheet paper feeder 227 back removing 82 cartridge door removing 130 front right removing 90 UO removing 85 left side removing 86 partnumbers 23
155. n another tray You can set the printer to always prompt you before pulling from tray 1 or only prompt you if tray 1 is empty Set the USE REQUESTED TRAY setting on the System Setup submenu of the Configure Device menu 36 Chapter 3 Operation ENWW NOTE NOTE ENWW Printing by type and size of media locking trays Printing by type and size is a way to be sure that print jobs always print on the media that you want You can configure the trays for the type such as plain or letterhead and size such as letter or A4 that is loaded in them If you configure the trays this way and then select a certain type and size in the printer driver the printer automatically selects the tray loaded with that type or size You do not have to select a specific tray selecting by source Configuring the printer this way is especially helpful if the printer is shared and more than one person loads or removes media frequently Some older model printers have a feature that locks out trays to prevent printing on the wrong media Printing by type and size eliminates the need to lock trays For more information about types and sizes that each tray supports see Supported types and sizes of print media To print by type and size from tray 2 or tray 3 it might be necessary to unload tray 1 and close it or to set TRAY 1 SIZE and TRAY 1 TYPE to types other than ANY on the Paper Handling menu at the printer control panel For more information see Cust
156. n locating and clearing jams e Supported Media View information about media that the printer supports view information about configuring the trays and view information about solving problems that are related to print media e Printer Pages Print various pages that are useful for troubleshooting printer problems including the configuration page the supplies page the event log page and the usage page Alerts tab Use the Alerts tab to configure the printer to automatically notify you of printer alerts The Alerts tab has links to the following main pages e Set up status alerts e Administrative settings Set up status alerts page On the Set up status alerts page you can choose to turn alerts on or off specify when the printer should send an alert and select from two different types of alerts e Pop up message e System tray icon Click Apply to activate the settings Administrative settings page On the Administrative settings page you can set the frequency of how often the HP Toolbox checks for printer alerts Three settings are available e Less Often The HP Toolbox checks for alerts once per minute every 60 seconds e Normal The HP Toolbox checks for alerts twice per minute every 30 seconds e More Often The HP Toolbox checks for alerts twenty times per minute every 3 seconds NOTE If you want to reduce network input output I O traffic reduce the frequency at which the printer checks for alerts 4
157. n the Print Quality submenu open OPTIMIZE and set LINE DETAIL ON Correcting print quality problems 211 Blurred print A 1 Make sure that the type and quality of the media that you are using meet HP specifications See Media specifications 2 Make sure that the environmental specifications for the printer are being met See Operating environment Turn over the stack of media in the tray Also try rotating the stack 180 4 Donot use paper that already has been run through the printer Decrease the toner density Open the Configure Device menu at the printer control panel Open the Print Quality submenu and change the TONER DENSITY setting See the user guide 6 Open the Configure Device menu at the printer control panel On the Print Quality submenu open OPTIMIZE and set HIGH TRANSFER ON See the user guide Random image repetition AaBbCc AaBbCc If an image that appears at the top of the page in solid black repeats farther down the page in a gray field the toner might not have been completely erased from the last job The repeated image might be lighter or darker than the field it appears in e Change the tone darkness of the field that the repeated image appears in e Change the order in which the images are printed For example have the lighter image at the top of the page and the darker image farther down the page e From the software application rotate the wh
158. nates with To continue press v 40 EIO X BAD TRANSMISSION alternates with To continue press Y 41 3 UNEXPECTED SIZE IN TRAY X alternates with LOAD TRAY XX TYPE SIZE 41 X ERROR For help press alternates with 41 X ERROR To continue press Y 186 Chapter 7 Troubleshooting Event log error message Description Too much data was sent to the EIO card in the specified slot X An improper communications protocol might be in use Note EIO 0 is reserved for the HP Jetdirect embedded print server Too much data was sent to the USB port The connection has been broken between the printer and the ElO card in the specified slot X Note EIO 0 is reserved for the HP Jetdirect embedded print server This is typically caused if two or more sheets stick together in the printer or if the tray is not correctly adjusted A temporary printing error occurred Recommended action Press Y SeLecT button to clear the message The job will not be printed Check the host configuration If this error message persists replace the EIO card Press Y Se tect button to clear the error message The job will not be printed Press Y SeLecT button to clear the error message and continue printing Reload the tray with the correct paper size Press Y Select button to scroll to TRAY XX SIZE Reconfigure the size in a tray so that the printer will use a tray that contains the size t
159. nel 33 Printer Status and Alerts 156 supplies page printing 51 153 toner level checking 54 viewing with HP Toolbox 45 Status tab HP Toolbox 45 stopped printing troubleshooting 147 storing envelopes 15 paper 13 storing print cartridges 53 supplies memory errors 184 non HP 53 197 ordering 234 recycling 18 status page printing 51 153 status viewing with embedded Web server 41 status viewing with HP Toolbox 45 toner level checking 54 support 234 switch boxes 167 switches diagrams 224 on off 3 ENWW system requirements drivers 26 embedded Web server 40 HP Toolbox 44 HP Web Jetadmin 43 printing software 25 T technical support 234 Technical Training HP 234 telephone numbers ordering supplies 234 temperature requirements 10 tests engine 166 formatter 166 paper path 160 power on bypass 165 self 165 skip disk load 165 text troubleshooting blurry 212 garbled 171 misformed characters 208 timing diagrams 231 tire tracks troubleshooting 210 toner output quality troubleshooting 206 washing off 175 toner cartridges See print cartridges Toolbox Alerts tab 46 Device Settings window 47 Documentation tab 47 features 44 links 47 opening 45 Status tab 45 Troubleshooting tab 46 uninstalling 48 tools required 78 top cover removing 89 top right cover removing 88 total page count 161 transfer roller locating 63 removing 133 transfer stage 73 transparencies specifications 15 tray 1 locating 2 locking
160. nen nnns 53 HP print cartridges T 53 Non HP print lu TTT 53 ENWW Chapter contents 29 Print cartridge authentication sssssssseeeneeneeeen ener 53 Printcartridge storage oie RR DER ERR Rer 53 Print cartridge life expectancy erint ertet ib ee nd eR hk deca ee de RR ANE 54 Checking the supply level rerit tree need ade nnde bani 54 Cartridge low and cartridge out conditions oooo noncccnnnnnnncccnnnnnancccnnnnnnarcccnnn narran 55 30 Chapter 3 Operation ENWW Control panel This section provides information about the control panel and its features The control panel is located on the top of the printer Figure 3 1 Location of the control panel Control panel layout di m eo ro Es E Sr el c La ER Figure 3 2 Control panel layout Graphical display HeLr button Menu button Ready light Data light Attention light Stop button Down button Back button Setect button Up button PBs DO OD d OO P UOUN O ENWW Control panel 31 Control panel buttons e Provides information about the message on the graphical display gt Back e Backs up one level in the menu tree or backs up one numeric entry e Exits menus if held down for more than 1 second e Opens and closes the menus A Up Navigates to the previous item in the list or increases the value of items that are numerical in nature v SgEEcr Clears an error condition when the condition is clearable
161. nents and drivers for users and network administrators The printer drivers that are provided on the CD ROM must be installed in order to take full advantage of printer features The other programs are recommended but are not required for operation Check the installation notes and Readme files on the printer CD ROM for more information The CD ROM includes software that is designed for users and network administrators who are operating in the following environments e Microsoft Windows 98 and Windows Millennium Edition Me e Microsoft Windows NT 4 0 parallel and network connections only e Microsoft Windows 2000 Windows XP and Windows Server 2003 e Apple Mac OS version 9 1 or later and OS X version 10 1 or later The most recent printer drivers for all supported operating systems are available at www hp com go lj2410_ software www hp com go lj2420 software or www hp com go 12430 software If you do not have access to the Internet see the support flyer that came in the printer box for information about obtaining the most recent software The following table lists the available software for the printer Software Windows Windows Windows UNIX OS 2 98 Me NT 4 0 2000 XP Linux Server 2003 sere ow ee dg A mue cm E TT AA pus E le le gl pr 3 Pp E EE EE Macintosh PostScript Printer Description PPD files Available only on the World Wide Web Software 25 NOTE NOTE NOTE 26 Printer drivers Print
162. nfiguration page 50 DIMM errors 200 189 e label reader removing 126 included 5 insufficient 196 NVRAM initialization 164 print cartridges 76 supply errors 184 menus control panel accessing 32 149 158 default settings restoring 163 Diagnostics 159 map printing 34 48 151 Resets 159 Service 161 messages control panel troubleshooting 183 event log printing 50 Printer Status and Alerts 156 Windows 213 Microsoft Windows See Windows misformed characters troubleshooting 208 model number 49 models printer 2 motors diagrams 225 operations 69 multifeeds troubleshooting 181 N Netscape Navigator versions supported embedded Web server 40 HP Toolbox 44 HP Web Jetadmin 43 Networking tab embedded Web server 42 ENWW networks formatter replacing 165 HP Jetdirect configuration page 152 HP Jetdirect page 168 HP Jetdirect print servers models including 5 troubleshooting 167 noise specifications 10 non HP print cartridges 53 197 not responding troubleshooting 171 NVRAM initialization 164 O oblique roller 63 on off switch 3 online Help 183 online support 234 OpenVMS drivers 26 operating environment specifications 10 24 operating systems supported 25 26 operations block diagram 62 engine control system 66 image formation 71 laser scanner 68 pickup feed delivery system 69 power on 64 print cartridge memory 76 timing 64 ordering parts 234 supplies 234 OS 2 drivers 26 Other links embedded Web server 4
163. ng Bad packets framing errors unsendable packets and collisions should be minimal If a high percentage greater than one percent of these occur contact the network administrator All of the statistics are set to zero when the printer is turned off TCP IP In this block the default IP address is 192 0 0 192 You can operate the printer by using this default address The error message ARP DUPLICATE ADDRESS might appear in this block This is an acceptable error code if the TCP IP protocol is not being used Check with the network administrator to determine the correct IP address for the printer To configure the printer s IP address go to the control panel EIO menu select CFG NETWORK YES select CFG TCP IP YES and then select BOOTP NO Novell NetWare This block should state the name of the Novell printer server to which the printer is connected If the node name reads NPIxxxxxx where xxxxxx the last six digits of the EIO LAN address the EIO card has not been configured for a Novell server This could indicate that the card is operating under protocol other than Novell Check with the network administrator to determine what node name might be appropriate 168 Chapter 7 Troubleshooting ENWW Solving general printing problems ENWW In addition to the issues and solutions that are listed in this section see Troubleshooting common Macintosh problems if you are using a Macintosh computer and see Troubleshooting common PostScript
164. nks tab 42 print cartridge supply level checking 54 Settings tab 41 system requirements 40 energy use 6 9 engine control system 66 engine controller assembly 222 engine controller PCB 226 engine test 166 envelopes margins 15 specifications 14 storing 15 wrinkled troubleshooting 209 environment specifications 10 24 EPS files troubleshooting 215 218 error messages control panel troubleshooting 183 event log printing 50 Printer Status and Alerts 156 Windows 213 ESD electrostatic discharge 78 event log clearing 161 viewing 159 ENWW Explorer versions supported embedded Web server 40 HP Toolbox 44 HP Web Jetadmin 43 F face down roller shaft removing 128 fans diagrams 225 FastRes 4 features 2 4 feed roller 63 Finnish laser statement 21 flashing lights 33 font lists printing 52 fonts EPS files troubleshooting 215 218 included 5 Macintosh troubleshooting 215 troubleshooting 220 formatter CompactFlash parts 165 page count resetting 161 removing 94 service ID 161 test page 166 front right cover removing 90 fuser cleaning 60 diagrams 222 errors 185 modes 39 removing 98 fusing stage 74 G gear assembly removing 120 General Protection FaultException OE 213 gray background troubleshooting 205 H hard disk font list printing 52 initialization 164 power on bypass 165 Help 183 high voltage power supply 222 226 HP Customer Care Online 234 HP Jetdirect print servers configuration
165. nt cria dd At e AR a Ar T aen 212 Random image repetition ooooonnocccccnnnacccccnnocancccnononcnnnnn nn nn oncnn ano eene nnne 212 Troubleshooting common Windows problems sse 213 Troubleshooting common Macintosh problems AA 214 Troubleshooting common PostScript problems ooionoccccccccccccccccncncononcnnnnnnnononannoncnnnnnnnnnnnanns 220 General problems ener remis n inen nn neni iter nns n einn 220 ele Uer 220 Printer component Jocations eene trn eren nennen nnns 222 EI E ue 222 E Tue E 223 Sensors and SWItChES EE 224 Motors fans and eolenoide 225 Be 226 500 Sheet paper feeder ooooooccccccccccccccocononocnncnnnnnnnncnnnnnnnnnnnnnnncnnnnnnnnn nen nnnnnnnnnnnnnnnncnnnannnnes 227 Wiring GlagramS HE 228 General timing dragrams conan an cnn nana rra 231 8 Parts and diagrams Chapter contents 233 Ordering parts and supplles cette anien n E SE o RUE LEE ERR Nn i 234 Pans asiaa e O E 234 Related documentation and software oooocococccnoccooconoconcnnccnnnnnnnnnnnnnnnnnnnnnnnnnnnnnanannnnnnnnnos 234 Sis H 234 ACCOSSOMOS we 235 o 238 Internal eet leen E EC 240 Tray 2 pick p assembly 2 2 rtr e ae iet edere eos io er eaae deitate dis 254 Alphabetical parts liS tassis ictor t ve s pee ta dte te ea pa dae daa due etude dva a 256 Numerical part
166. nt file If the message appears only with a certain software program or print job contact the software vendor for assistance ENWW Understanding printer messages 187 Table 7 8 Interpreting control panel messages continued Control panel message Event Description Recommended action log error message 49 XXXXX ERROR A critical firmware error has After performing the actions occurred listed in the preceding item if the message persists when To continue using different software programs and attempting specific print jobs disconnect all cables that connect the printer to the network or a computer alternates with turn off then on Turn the printer off Remove all memory DIMMs or third party DIMMs from the printer Do not remove the firmware DIMM in slot J1 Remove all of the EIO devices from the printer Turn the printer on If the error message disappears reinstall each DIMM and EIO device individually making sure to turn the printer off and then on again as you install each device To replace a DIMM see Replace the DIMM or EIO device that caused the error message Remember to reconnect all of the cables that connect the printer to the network or computer If this error message persists replace the firmware DIMM Replace the formatter see Formatter 51 XY ERROR A temporary printing error occurred 1 Press the Select Y button to continue For help press Turn the print
167. nt media that is set for each tray To change the default settings click Change Settings e Configuration page Shows the information that is contained on the printer configuration page 154 Chapter 7 Troubleshooting ENWW Supplies Status Shows the life that remains in HP supplies 0 represents that a supply is empty This page also provides supplies part numbers To order new supplies click Order Supplies in the Other Links area on the left side of the window To visit this or any Web site you must have Internet access Event log Shows a list of all printer events and errors Usage page Shows a summary of the number of pages the printer has printed grouped by size and type this page is only available if an optional hard disk is installed Device Information Shows the printer network name address and model information To change these entries click Device Information on the Settings tab Settings tab Use the Settings tab to configure the printer from your computer The Settings tab can be password protected If the printer is on a network always consult with the network administrator before changing settings on this tab The Settings tab contains the following pages Configure Device Use this page to configure all of the printer settings This page contains the traditional printer menus Information Paper Handling Configure Device and Diagnostics Alerts On networks only Use this page to establish e mail alert
168. nter An installation program for the PPDs PDEs and other software is provided on the CD ROM Use the appropriate PS driver that comes with the operating system HP LaserJet Utility Use the HP LaserJet Utility to control features that are not available in the driver The illustrated screens make selecting printer features easy Use the HP LaserJet Utility to perform the following tasks e Name the printer assign it to a zone on the network and download files and fonts e Configure and set the printer for Internet protocol IP printing The HP LaserJet Utility is not currently supported for OS X but the utility is supported for the Classic environment Software 27 28 Chapter 2 Installation ENWW Operation Chapter contents CAPE COMTSIS ics sana EET 29 Controllpanel cuina ia 31 Control panel layout 0 eee eee eee entree etn ee rane ee eee ee nana enne nennen nennen nen 31 Contiol panel D ftOls EE 32 Control panel lights sssssssseseeee eem nennen rr 33 Control panel language EE 34 Printing control panel Menus sse eene nennen nennen nnn 34 Selecting which tray is used for printing ssesss enne 35 Understanding tray order 35 Customizing tray 1 operation EE 36 Printing by type and size of media locking trays sse 37 Feeding media from tray 1 manually seem 38 Selecting the correct fuser mode ssssssssssseseeeeeene e
169. nter and the computer The wrong printer name IP address or Rendezvous host Check the printer name IP address or Rendezvous host name is being used name by printing a configuration page See Configuration page Verify that the name IP address or Rendezvous host name on the configuration page matches the printer name IP address or Rendezvous host name in the Print Center The interface cable might be defective or of poor quality Replace the interface cable Make sure to use a high quality cable The printer driver does not automatically set up your selected printer in Print Center The printer might not be ready Make sure that the cables are connected correctly the printer is on and the ready light is on If you are connecting through a USB or Ethernet hub try connecting directly to the computer or use a different port The printer software might not have been installed or was Make sure that the HP LaserJet 2400 series PPD is in the installed incorrectly following hard drive folder Library Printers PPDs Contents Resources lang lproj where lang represents the two letter language code for the language that you are using If necessary reinstall the software See the getting started guide for instructions The Postscript Printer Description PPD file is corrupt Delete the PPD file from the following hard drive folder Library Printers PPDs Contents Resources lang lproj where lang represents the two letter
170. nter messages Turn the printer off and then turn the printer on again If the message persists turn the printer off and allow it to cool down Verify that the correct model of fuser is installed Verify that the correct voltage fuser is installed Reinstall the fuser and check the connection between the fuser and the printer Replace the connector if it is damaged If the message persists replace the fuser see Fuser If the message persists replace the ECU see ECU If the message persists replace the power supply see Power supply Turn the printer off Make sure that the card is inserted correctly If the message persists replace the CompactFlash card If the message persists replace the formatter see Formatter Remove jammed media from the specified location See Clearing Jams If the message persists after all jams have been cleared a sensor might be stuck or broken Press Y SeLecT button to print the transferred data some data might be lost and then simplify the print job or install additional memory Press Y Select button to print the transferred data some data might be lost If this message appears often simplify the print job or install additional memory 185 Table 7 8 Interpreting control panel messages continued Control panel message 22 EIO X BUFFER OVERFLOW alternates with To continue press y 22 USB I O BUFFER OVERFLOW alter
171. obs formatted incorrectly 147 not printing troubleshooting 146 stopped troubleshooting 147 K keys control panel 32 Korean EMI statement 20 L labels specifications 15 language control panel 34 144 languages printer 5 laser beam exposure stage 72 laser safety statements 20 laser scanner diagrams 222 operations 68 removing 103 LaserJet Utility Macintosh 27 left side cover removing 86 legal paper clipped margins 220 light print troubleshooting 203 lights control panel 33 Limit Check error 220 lines troubleshooting 205 210 links embedded Web server 42 HP Toolbox 47 Linux driver support 26 load tray error messages 196 186 locking trays 37 loose toner troubleshooting 206 washing off 175 low toner message 55 LPT error messages 213 M MAC addresses 165 Macintosh background printing 215 drivers supported 26 drivers troubleshooting 216 fonts troubleshooting 215 HP LaserJet Utility 27 operating systems supported 25 PPDs 27 problems troubleshooting 214 software included 27 USB card troubleshooting 215 218 maintenance count 161 manual feed 38 manuals 47 map menu 34 48 151 272 Index margins envelopes 15 legal paper troubleshooting 220 media capacity 4 curl troubleshooting 169 209 fuser modes 39 manual feed 38 multifeeds troubleshooting 181 sizes supported 11 skewed 182 208 specifications 11 12 storing 13 tray selection 35 37 troubleshooting trays 169 wrinkled 182 209 memory co
172. ole page 180 to print the lighter image first e If the defect occurs later in a print job turn the printer off for 10 minutes and then turn the printer on to restart the print job 212 Chapter 7 Troubleshooting ENWW Troubleshooting common Windows problems Error message Error Writing to LPTx in Windows 9x Media is not loaded Make sure that paper or other print media is loaded in the trays The cable is defective or loose Make sure that the cables are connected correctly the printer is on and the Reagy light is on The printer is plugged into a power strip and is Unplug the power cord from the power strip and not receiving enough power plug it into another electrical outlet The input output setting is incorrect Click Start click Settings and then click Printers Right click the HP LaserJet 2400 series printer driver and select Properties Click Details and then click Port Settings Click to clear the check mark from the Check Port State before Printing box Click OK Click Spool Setting and then click Print Directly to Printer Click OK Error message General Protection Fault Exception OE Spool32 Illegal Operation Close all software programs restart Windows and try again Select a different printer driver If the HP LaserJet 2400 series PCL 6 driver is selected switch to a PCL 5e or PS printer driver You can usually do this from a software program Delete all temp files from the Temp su
173. oller and shaft toward the right and lift the roller and shaft together out of the printer TM te g E Figure 6 60 Removing the tray 2 pickup roller 2 of 2 ENWW Tray 2 pickup roller 139 Separation pad NOTE To replace a separation pad replace the entire separation pad assembly 1 Pull the tray out of the printer 2 Remove two screws callout 1 from the separation pad assembly Figure 6 61 Removing the separation pad 3 Lift the assembly out of the tray NOTE Separation pad assemblies are not interchangeable between 250 sheet trays and 500 sheet trays 140 Chapter 6 Removal and replacement ENWW Troubleshooting Chapter contents ENWW Chapter Content JA Troubleshooting free iudei ete ese eden Ep poetae bind ue peut are Ra E e ex aM e such ad de 143 Troubleshooting flowchart ssssssssssseesee eene nenne enne nennen nenne nennen 144 1 Does the control panel display show READY O ooccccnccccoccononccnnncnnnnannononononcnnnnnannnnns 144 2 Can you print a configuration page ssssssssse eene 145 3 Can you print from a program ssssssssssssseeeee nennen nn rra 146 4 Does the job print as expected nnn 147 5 Does the printer select the Correct Iravs canario 148 Troubleshooting tools sssssssessee eene ankad nnne nennen 149 information PAS c Embedded Web server A DA Gaining access to the embedded Web server eee 154 Printer Status
174. omizing tray 1 operation Settings in a program or the printer driver override control panel settings Program settings generally override printer driver settings To print by type and size of media 1 Be sure to load the trays correctly See the user guide 2 Atthe printer control panel open the Paper Handling menu Select the paper type for each tray If you are unsure about which type you are loading such as bond or recycled check the label on the media package 3 Select the paper size settings at the printer control panel e Tray 1 Set the paper size on the Paper Handling menu if the printer is set to TRAY 1 TYPE a type other than ANY If custom paper is loaded also set the custom paper size on the Paper Handling menu For more information see the user guide e Tray 2 and optional tray 3 Set the paper size on the Paper Handling menu These trays do not support custom sizes 4 Inthe program or printer driver select a type other than Auto Select The type and size settings can also be configured in the HP Web Jetadmin software for networked printers Selecting which tray is used for printing 37 NOTE 38 Feeding media from tray 1 manually The manual feed feature is another way of printing on special media from tray 1 Setting MANUAL FEED to ON either in the printer driver or at the printer control panel stops the printer after each job is sent allowing you time to load special paper or other print media in
175. omponents 251 Table 8 6 Internal components 4 of 4 continued Registration assembly RM1 1502 000CN 252 Chapter8 Parts and diagrams ENWW ENWW Internal components 253 Tray 2 pickup assembly co Figure 8 6 Tray 2 pickup assembly 254 Chapter8 Parts and diagrams ENWW Table 8 7 Tray 2 pickup assembly a Tray 2 pickup assembly RM1 1481 000CN Tray 2 pickup roller RL1 0542 000CN ENWW Tray 2 pickup assembly 255 Alphabetical parts list Table 8 8 Alphabetical parts list Description Part number Table and page Base plate front Table 8 3 on page 241 Bushing inner RC1 4105 000CN Table 8 5 on page 249 Bushing transfer right RC1 0922 000CN Table 8 6 on page 251 Cable assembly RM1 1421 000CN Table 8 3 on page 241 Cable assembly Table 8 6 on page 251 Cable memory tag Table 8 3 on page 242 Cam Table 8 5 on page 249 Cam contact Table 8 3 on page 241 Cap continuity Table 8 6 on page 251 Cartridge door assembly Table 8 2 on page 239 Clip clamp wire Table 8 3 on page 242 Clip cable Table 8 3 on page 241 Clip cord Table 8 5 on page 249 Connector drawer Table 8 6 on page 251 Connector snap tight bk Table 8 3 on page 241 Connector snap tight bk Control panel RM1 1519 000CN Table 8 2 on page 239 Cover DIMM RC1 4150 000CN Table 8 2 on page 239 Cover gear RC1 3954 000CN Table 8 6 on page 251 Cover inner rear RC1 4000 000CN Table 8 4 on page 245 Cover left RC1 4148 000CN Ta
176. on or v Down button to scroll to INFORMATION and then press v Select button 3 Use 4 Ur button or Y Down button to scroll to PRINT SUPPLIES STATUS PAGE and then press y SeLecT button hp LaserJet 2400 printers UY 1 Information about the print cartridge including estimated pages remaining 2 Information about ordering replacement supplies 3 Information about recycling supplies ENWW Checking the printer configuration 51 NOTE 52 PS or PCL font list Use the font lists to see which fonts are currently installed in the printer The font lists also show which fonts are resident on an optional hard disk accessory or flash DIMM To print a PS or PCL font list 1 Press v SeLecT button to open the menus 2 Use A Ur button or v Down button to scroll to INFORMATION and then press v SeLecT button 3 Use A Ur button or Y Down button to scroll to PRINT PS FONT LIST or PRINT PCL FONT LIST and then press y SeLecr button The PS font list shows the PS fonts that are installed and gives a sample of those fonts The following information can be found on the PCL font list e Font gives the font names and samples e Pitch Point indicates the pitch and point size of the font e Escape Sequence a PCL programming command is used to select the designated font See the legend at the bottom of the font list page For information about using printer commands to select a font with MS DOS programs
177. on to continue No action necessary 195 Table 7 8 Interpreting control panel messages continued Control panel message Event Description Recommended action log error message INSTALL CARTRIDGE For help press INSUFFICIENT MEMORY TO LOAD FONTSIDATA alternates with lt DEVICE gt To continue press Y LOAD TRAY XX TYPE SIZE For help press LOAD TRAY XX TYPE SIZE To continue press v alternates with LOAD TRAY XX TYPE SIZE For help press LOAD TRAY XX TYPE SIZE To continue press v alternates with Move tray switch to CUSTOM LOAD TRAY XX TYPE SIZE To continue press Y alternates with Recommend move tray switch to STANDARD LOAD TRAY XX TYPE SIZE To continue press Y alternates with To use another tray press Y 196 Chapter 7 Troubleshooting The print cartridge is missing and must be reinstalled for printing to continue The printer received more data than can fit in its available memory You might have tried to transfer too many macros soft fonts or complex graphics The tray that is indicated is configured for a specific type and size of media needed by a print job but the tray is empty All other trays are also empty A job is sent that requires a specific type and size that is not available in the tray that is indicated A job is sent that requires a specific type and size that is not available in the tray that is indicated A job
178. on is 20 to 24 C 68 to 75 F with a relative humidity of 45 to 55 The following guidelines should be helpful when evaluating the paper s storage environment e Paper should be stored at or near room temperature e The air should not be too dry or too humid due to the hygroscopic properties of paper e The best way to store an opened ream of media is to rewrap it tightly in its moisture proof wrapping If the printer environment is subject to extremes unwrap only the amount of media to be used during the day s operation to prevent unwanted moisture changes Media specifications 13 NOTE 14 Envelopes Envelope construction is critical Envelope fold lines can vary considerably not only between manufacturers but also within a box from the same manufacturer Successful printing on envelopes depends upon the quality of the envelopes When selecting envelopes consider the following components e Weight The weight of the envelope paper should not exceed 105 g m 28 Ib or jamming might occur e Construction Prior to printing envelopes should lie flat with less than 6 mm 0 25 inch curl and should not contain air e Condition Envelopes should not be wrinkled nicked or otherwise damaged e Temperature You should use envelopes that are compatible with the heat and pressure of the printer e Size You should use only envelopes within the following size ranges e Minimum 76 x 127 mm 3 x 5 inches e Maximum 21
179. on page See Configuration page Verify that the printer name or IP address on the configuration page matches the printer name or IP address in the Desktop Printer Utility The interface cable might be defective or of poor quality Replace the interface cable Make sure to use a high quality cable The PostScript Printer Description PPD file for the printer does not appear as a selection in the Desktop Printer Utility The printer software might not have been installed or was Make sure that the HP LaserJet 2400 series PPD is in the installed incorrectly following hard drive folder System Folder Extensions Printer Descriptions If necessary reinstall the software See the getting started guide for instructions The PostScript Printer Description PPD file is corrupt Delete the PPD file from the following hard drive folder System Folder Extensions Printer Descriptions Reinstall the software See the getting started guide for instructions A print job was not sent to the printer that you wanted The print queue might be stopped Restart the print queue Open the Printing menu in the top menu bar and click Start Print Queue 214 Chapter 7 Troubleshooting ENWW Table 7 9 Problems with Mac OS 9 x continued A print job was not sent to the printer that you wanted The wrong printer name or IP address is being used Check the printer name or IP address by printing a Another printer that has the same or a
180. ontinue holding down the Pause Resume button until all three printer control panel lights flash once and then remain on This might take up to 10 seconds Press the Back Arrow gt button The display should show INITIALIZE DISK 4 Press the SeLecT v button The printer initializes the hard disk and continues its power on sequence 164 Chapter 7 Troubleshooting ENWW ENWW Power on bypass When the power is turned on the printer begins the power on sequence By performing a power on bypass you can cause the printer to resume the power on sequence but not to recognize any installed EIO hard disk skip disk load procedure This can be helpful in isolating ElO hard disk errors You can also resume the power on sequence but make the printer continuously print configuration pages until the Pause Resume button is pressed self test procedure This can be helpful if you need to verify the printer components that are installed by reviewing the information on the configuration page but you cannot open the menus to print a configuration page Skip disk load 1 Turn the printer off 2 Hold down the Down Arrow Y button and then turn the printer on Continue holding down the Down Arrow Y button until all three printer control panel lights flash once and then remain on This might take up to 10 seconds 3 Press the Ur Arrow A button and then press the Pause Resume button 4 Press the Up Arrow 4 button or the Down Arrow Y but
181. ontrol system coordinates all printer functions according to commands that the formatter sends It drives the laser scanner system the image formation system and the pickup feed delivery system The engine control system contains the following components e Dc controller e High voltage PCA LASER SCANNER SYSTEM SYSTEM High voltage PCA PICKUP FEED DELIVERY L L L L L l L i L FORMATTER IMAGE FORMATION L L l L L SYSTEM l Figure 5 3 Engine control system 66 Chapter 5 Theory of operation ENWW Engine controller PCA Transfer charging Memory ta Memory tag T Cartridge power supply i circuit Sensor Fuser control circuit Low voltage power supply circuit Fan motor drive circuit Laser scanner motor I Laser driver BD sensor I I I I I i Formatter i Control panel I I I Figure 5 4 Engine control system circuit diagram ENWW Engine control system 67 Laser scanner system The laser scanner system receives video signals from the dc controller and the formatter and converts the signals into latent images on the photosensitive drum et i i a i memes mme mms i ms i mm e ch I 1 1 i b ACC DEC POL ONTO CNT1 CNT2 j A Cylindrical lens ollimator lens C Four sided LN i Pa Ee
182. or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries regions states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country region to country region state to state or province to province HP s limited warranty is valid in any country region or locality where HP has a support presence for this product and where HP has marketed this product The level of warranty service you receive may vary according to local standards HP will not alter form fit or function of the product to make it operate in a country region for which it was never intended to function for legal or regulatory reasons TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SU
183. ore you start to reinstall the gear assembly Reinstallation tip The spring has a locator pin that should be inserted into the small hole in the gear assembly plate before reinstallation 122 Chapter 6 Removal and replacement ENWW Reinstallation tip Use the rod callout 2 in Figure 6 44 Reinstalling the gear assembly on the gear assembly plate as a locator to find the correct positioning of the gear assembly Insert the rod into the hole in the lower gear on the printer chassis Pom Figure 6 44 Reinstalling the gear assembly ENWW Gear assembly 123 Tray 1 solenoid 1 Remove all of the covers see Covers 2 Remove the control panel see Control panel 3 Remove the formatter see Formatter 4 Remove the right side handle see Right side handle 5 Remove the ECU see ECU 6 7 8 Remove the right side fan see Figure 6 41 Removing the gear assembly 1 of 6 Remove the air duct see Figure 6 42 Removing the gear assembly 2 of 6 Remove one screw callout 1 Figure 6 45 Removing the tray 1 solenoid 9 Lift the solenoid off of the printer chassis 124 Chapter 6 Removal and replacement ENWW Tray 2 solenoid Remove all of the covers see Covers Remove the control panel see Control panel Remove the formatter see Formatter Remove the ECU see ECU 1 2 3 4 Remove the right side handle see Right side handle 5 6 Remove the gear assembly see Ge
184. oting ENWW iagrams d spuooeg un iming General t seig oAneBaN EEZZ BA mmamam TL mod t o moqy OHUOD D 0ZL Zi e91noqv Lt DL ZC 0 moqy zzonoqv ee noqy FI moqy E s LZ ag eubis v3g s3s V1 seig Buibieyo jejsue1 00 seig Buidoje eg ov seig Buidoje eq oq seig Buibieyo Arewud ov seig Buibieyo ed 08Sd 10sues Aieujeg LogSd 10sues eDeg jo doy 1 prouejos dm 1epee 4 Jadeg ZIS piouejos dad Aer 7 11 plouajos dmpig ayesseg ENJO Jauueog ZN 100W JSN Y LH Jegen Jasn4 LIN JO OW WE puewwog juug AA 3oNa3noas N s 95 ol esl I 9 o15 A NO YMS Jamo les HP LaserJet 2400 ser iagram d iming T Figure 7 15 231 iagrams d iming General t ENWW 232 Chapter 7 Troubleshooting ENWW Parts and diagrams Chapter contents A ELM IE 233 Ordering parts and supplies essere eren ennemi erret nnne 234 Palta ee 234 Related documentation and software nens 234 SUP rsm E 234 ACCOSSOMES was HC nena 235 Son ERROR 238 Internal eege nn EC 240 Tray 2 pickup ASSOMDl Y coooooonocccccnnocccccnnnnonc cono nan c cinco nor c cnn rra 254 ENWW Chapter contents 233 Ordering parts and supplies Parts Order replacement parts from the following Web sites h30074 www3 hp
185. out printer timing STBY From the end of the WAIT or LSTR Prepares the printer to receive print standby period until either a print command is commands sent from the formatter or the power is turned off INTR initial From the time of the print command until Prepares the photosensitive drum for rotation the pickup solenoid is turned on printing From the end of the INTR period until the Forms the image on the photosensitive top of page sensor detects the trailing drum and transfers the toner image to the edge of the media media LSTR last From the end of the PRINT period until Delivers the last page of a print job rotten the main motor stops rotating After LSTR the printer either returns to STBY or if another print command was sent from the formatter enters INTR Table 5 2 Power on sequence LEN NN Main motor initial drive Fuser heater initial drive The fuser heater reaches a surface temperature of 120 C Fuser motor initial drive ae st Laser scanner motor initial drive 64 Chapter 5 Theory of operation ENWW Table 5 2 Power on sequence continued High voltage control Detection of the presence of a print cartridge Cleaning of the transfer roller after the primary charging ac bias is turned on 10 Failure abnormality check detection of laser scanner failure fuser failure and open covers Communication with the memory tag ENWW Timing 65 Engine control system The engine c
186. over 81 Removing the back cover 1 of 3 eme 82 Removing the back cover 2 of 3 83 Removing the back cover 3 of 3 emen 84 Removing the l O COVEt recur i ter ite dte it ee rs er ie een iae 85 Removing the left side cover 1 of 2 seen 86 Removing the left side cover 2 of 2 sss 87 Removing the top right cover eene 88 Removing the top COVE seoske iienaa n ane a racer cada 89 Removing the front right cover 1 of 2 90 Removing the front right cover 2 Of 2 91 Removing the control panel ene enn 92 Reinstalling the control Danel enel 93 Removing the formatter 1 of A 94 Removing the formatter 2 of A 95 Removing the formatter 3 of A 96 Removing the formatter 4 of A 97 Removing tlie fuser TOf 5 ine css tte tp edite 98 Removing the fuser 2 of 5 pieirii eant ien tennis 99 Removing the fuser 3 of Di 100 Removing the fuser 4 of Occitan alo aa 101 Removing the fuser ONO caca 102 Removing the laser scanner 1 of 3 103 Removing the laser scanner 2 of 3 eene 104 Removing the laser scanner 3 of 3 sse 105 Removing the right side handle 1 of 2 106 xi xii Figure 6 28 Figure 6 29 Figure 6 30 Figure 6 31 Figure 6 32 Figure 6 33 Figure 6 34 Figure 6 35 Figure 6 36 Figure 6 37 Figure 6 38 Figure 6 39 Figure 6 40 Figure 6 41 Figure 6 42 Figure 6 43 Figure 6 44 Figure 6 45 Figure 6 46 Figure 6 47
187. page 152 168 error messages 194 models including 5 troubleshooting 167 HP LaserJet Utility Macintosh 27 HP OpenVMS drivers 26 HP Printing Supplies Returns and Recycling Program 18 HP Technical Training 234 ENWW HP Toolbox Alerts tab 46 Device Settings window 47 Documentation tab 47 features 44 links 47 opening 45 print cartridge supply level checking 54 Status tab 45 Troubleshooting tab 46 uninstalling 48 HP Web Jetadmin browsers supported 43 downloading 43 humidity requirements 10 I O cover removing 85 IBM OS 2 drivers 26 Illegal Operation errors 213 image formation system operations 71 image quality troubleshooting 201 image repetition troubleshooting 212 information pages printing 48 149 Information tab embedded Web server 41 Install notes 47 installing printer 24 interface cables troubleshooting 146 interface ports See ports internal components part numbers 240 Internet Explorer versions supported embedded Web server 40 HP Toolbox 44 HP Web Jetadmin 43 IP address troubleshooting Macintosh 214 217 J jams causes of 173 detection operations 69 duplexer clearing 179 first sheet troubleshooting 169 locating 174 output areas clearing 177 print cartridge area clearing 175 trays clearing 176 Japanese VCCI statement 20 Jetadmin browsers supported 43 downloading 43 Jetdirect print servers configuration page 152 168 errormessages 194 models including 5 troubleshooting 167 Index 271 j
188. panel message Event Description Recommended action log error message 79 XXXX ERROR alternates with To continue turn off then on 8X YYYY EIO ERROR 8X YYYY EMBEDDED JETDIRECT ERROR Access denied MENUS LOCKED Canceling CARD SLOT X DEVICE FAILURE alternates with lt Current status message gt CARD SLOT X FILE OPERATION FAILED alternates with lt Current status message gt 194 Chapter 7 Troubleshooting The printer detected a critical hardware error The EIO accessory card has encountered a critical error The embedded HP Jetdirect print server has encountered a critical error The printer control panel function you are trying to use has been locked to prevent unauthorized access The printer is canceling a job The message continues while the job is stopped the paper path is cleared and any remaining incoming data on the active data channel is received and discarded The CompactFlash card in slot X had a critical failure and can no longer be used The requested operation could not be performed You might have attempted an illogical operation such as trying to download a file to a non existent folder If the error no longer exists follow these steps 1 Install each DIMM and EIO device one at a time making sure to turn the printer off and then back on as you install each device Replace a DIMM or EIO device if you determine that it causes the error Reconnect all cables
189. placement ENWW 4 Remove two screws callout 3 Figure 6 16 Removing the formatter 2 of 4 ENWW Formatter 95 5 Rotate the formatter slightly at the back of the printer and then slide the formatter toward the back of the printer to clear two tabs callout 4 at the front of the formatter Figure 6 17 Removing the formatter 3 of 4 96 Chapter 6 Removal and replacement ENWW 6 Remove five screws callout 5 and then lift the formatter off of the formatter plate Figure 6 18 Removing the formatter 4 of 4 ENWW Formatter 97 Fuser 1 Remove the back cover see Back cover and the I O cover see O cover 2 Remove the fuser cable cover by releasing one tab callout 1 on the cover and then rotating the back of the cover toward the center of the printer Figure 6 19 Removing the fuser 1 of 5 98 Chapter 6 Removal and replacement ENWW 3 Remove the duplexer inlet guide by releasing two tabs callout 2 on the guide and then sliding the guide toward the back of the printer Figure 6 20 Removing the fuser 2 of 5 Reinstallation tip Make sure that both tabs snap back into place when reinstalling the duplexer inlet guide 4 Disconnect two cables at the left inside of the printer callout 3 ENWW Fuser 99 5 Disconnect the fuser cable at the right side of the printer callout 4 Figure 6 21 Removing the fuser 3 of 5 100 Chapter 6 Removal and replacement ENWW 6 Remove four
190. problems if you are using the PS driver Printer selects media from the wrong tray The tray selection in the software program might For many software programs the paper tray be incorrect selection is found on the Page Setup menu within the program Remove any media in other trays to make the printer select from the correct tray For Macintosh computers use the HP LaserJet Utility to change the priority of the tray The configured size does not match the size of Through the control panel change the the media that is loaded in the tray configured size to match the size of the media that is loaded in the tray Printer does not pull media from tray CN NN The tray is empty Load media in the tray The paper guides are set incorrectly To set the guides correctly see the user guide For the 500 sheet tray make sure that the leading edge of the media stack is even An uneven edge can prevent the lift plate from rising Paper curls when it exits the printer The paper curls when it exits to the top output bin Open the rear output bin to allow the paper to exit in a straight path through the printer Turn over the paper that you are printing on Reduce the fusing temperature to reduce the curling See Selecting the correct fuser mode First sheet of media jams in the print cartridge area A combination of high humidity and high Adjust the printer for high humidity and high temperature is affecting the
191. produces 1200 dpi print quality for fast high quality printing of business text and graphics ProRes 1200 produces 1200 dpi printing for the best quality in line art and graphic images HP LaserJet print cartridges produce crisp sharp output HP LaserJet 2420 Series HP LaserJet 2430 Series printer printer Includes a 100 sheet manual feed input tray and a 250 sheet input tray Compatible with an optional 500 sheet paper feeder The HP LaserJet 2420d and 2420dn printers include a duplex printing accessory duplexer for automatic two sided printing Includes a 100 sheet manual feed input tray a 250 sheet input tray and a 500 sheet input tray The HP LaserJet 2430dtn printers include a duplex printing accessory duplexer for automatic two sided printing ENWW NOTE ENWW Table 1 5 Memory and processor HP LaserJet 2420 Series HP LaserJet 2430 Series printer printer HP LaserJet 2410 printer Includes 32 MB of RAM Expandable up to 288 MB maximum memory 400 MHz processor speed The HP LaserJet 2420 printer includes 32 MB of RAM expandable to 288 MB maximum memory The HP LaserJet 2420d printer includes 48 MB RAM expandable to 304 MB maximum memory The HP LaserJet 2420n and 2420dn printers include 64 MB RAM expandable to 320 MB maximum memory 400 MHz processor speed Table 1 6 Interface connections and networking HP LaserJet 2420 Series HP LaserJet 2430 S
192. r A4 Legal A5 B5 JIS Executive and 8 5 x 13 inch paper sizes NOTE This tray is included with the HP LaserJet 2430t 2430tn and 2430dtn models 6 000 page cartridge 12 000 page cartridge Boosts the ability of the printer to handle large or complex print jobs Boosts the ability of the printer to handle large or complex print jobs Boosts the ability of the printer to handle large or complex print jobs Boosts the ability of the printer to handle large or complex print jobs Boosts the ability of the printer to handle large or complex print jobs Q5963A Q5963A Q6511A Q6511A Q6511X Q6511X Q3982A Q6007A Q2625A Q2626A Q2627A Accessories 235 Cables and interfaces Enhanced I O EIO HP Jetdirect 620n Fast J7934A J7934A cards HP Jetdirect Ethernet 10 100Base print server TX print server multiprotocol EIO network cards Enhanced I O EIO HP Jetdirect 680n J6058A J6058A cards HP Jetdirect 802 11b wireless print server internal print server multiprotocol EIO network cards Enhanced I O EIO HP Jetdirect J4135A J4135A cards HP Jetdirect Connectivity card for print server USB serial and multiprotocol EIO LocalTalk connections network cards Parallel cable 2 meter IEEE 1284 B C2950A C2950A cable Parallel cable 3 meter IEEE 1284 B C2951A C2951A cable USB cable 2 meter A to B cable C6518A C6518A 236 Chapter 8 Parts and diagrams ENWW ENW
193. r and A4 are the only cold reset values available Service ID This information appears on the configuration page see Configuration page which eliminates the need for customers to keep paper receipts for proof of the warranty Because the printer does not have an internal clock the availability of the service ID date depends on the printer being connected to a source that can provide the date in this case a time server on the same network as the printer When the printer is not connected to a date source the service ID is not available and 00000 appears on the configuration page Control panel menus 161 Restoring the Service ID If you replace the formatter the date is lost Use this menu item to reset the value to the date that the printer was first used The date format is YYDDD Use the following procedure to calculate the date 1 To calculate YY subtract 1990 from the calendar year For instance if the printer was first used in 2002 calculate YY as follows 2002 1990 12 YY 12 2 To calculate DDD use the following formula 30 calendar month 1 calendar day DDD If the calendar day is 31 use 30 instead For instance if the printer was first used on October 17 calculate DDD as follows 1 Subtract 1 from 10 October is the tenth month of the year 10 1 9 2 Multiply 9 by 30 9 x 30 270 3 Add 17 to 270 270 17 287 DDD 287 Converting the Service ID to an actual date You can use th
194. r Macintosh computers ene n nene 27 Chapter contents 23 Operating environment Place the printer on a sturdy level surface in a well ventilated area that meets the following environmental requirements e Temperature 15 to 32 5 C 59 to 90 5 F e Humidity 10 to 80 relative humidity no condensation e Away from direct sunlight open flames and ammonia fumes e Allow sufficient space around the printer for access and ventilation See Table 1 13 Product dimensions with all doors and trays fully opened for the minimum space requirements Interface ports 24 The printer has four interface ports one EIO slot and three ports for connecting to a computer or a network 1 EIO slot 2 Embedded HP Jetdirect print server HP LaserJet 2420n 2420dn 2430tn and 2430dtn models only 3 USB 2 0 connection 4 IEEE 1284B compliant parallel connection Chapter 2 Installation ENWW Software ENWW The printer comes with helpful software including printer drivers and optional software For easy printer setup and access to the full range of printer features HP recommends that you install the software that is provided Check the installation notes and Readme files on the printer CD ROM for additional software and languages HP software is not available in all languages Operating systems and printer components The printer CD ROM contains the software compo
195. ray 1 remove any media loaded in the tray or change the USE REQUESTED TRAY setting See Customizing tray 1 operation Change TRAY 1 SIZE and TRAY 1 TYPE to a setting other than ANY If you want to print from tray 1 but cannot select the tray in a program see Customizing tray 1 operation Print a configuration page to verify that the tray is installed correctly and is functional See Configuration page Configure the printer driver to recognize the installed tray See the printer driver online Help Turn the printer off and then turn the printer on again Verify that you are using the correct optional tray for the printer Go to Table 7 8 Interpreting control panel messages ENWW Troubleshooting tools ENWW Press the Select v button to open the menus Use the Ur Arrow 4 button or the Down Arrow Y button to scroll through the menus that appear The high level menus appear in the following order e RETRIEVE JOB e INFORMATION e PAPER HANDLING e CONFIGURE DEVICE e DIAGNOSTICS e SERVICE Information pages 1 Press the Select v button to open the MENUS 2 Press the Down Arrow Y button to scroll to INFORMATION 3 Press the SeLecT v button to select INFORMATION 4 Press the Down Arrow Y button to scroll to a listed information page The following pages are available Menu map Configuration Supplies status File directory Usage page PCL and PS font list Troubleshooting tool
196. rear output bin The rear output bin might be hard to open If necessary pull hard to open it It is necessary to open the top cover in order to release the rear output gears and to remove the media easily 2 If the media is visible from the rear output opening carefully use both hands to pull the leading edge out of the printer Carefully remove the rest of the jammed media from the printer Clearing jams 177 3 Ifthe media is almost completely visible from the top output bin pull the remaining media carefully out of the printer If the leading edge is not visible or is barely visible in the print cartridge area open the rear output bin all the way To do this push the bin door slightly forward and use your finger to disengage the grill at the base Turn the jam clearing wheel to move the media out of the printer NOTE If the print cartridge is difficult to reinstall make sure that the registration plate has been flipped back down into position and that you have pushed the print cartridge firmly in place If the Attention light does not go out jammed media remains inside the printer Check the paper feed and rear output areas for jams For printers that include a built in duplexer check the duplexer area 178 Chapter 7 Troubleshooting ENWW Clearing jams in the duplexer area This procedure applies only to printers that include a duplexer 1 Remove tray 2 from the printer 2 Push the green button on the right
197. rinter requiring repair This repair is not covered by the HP warranty or service agreements Supported types and sizes of print media Emm m E heading Minimum size 76 x 127 mm 60 to 199 g m 16 to 53 Ib 100 sheets of custom 3x5 inches 75 g m 20 Ib paper Maximum size 216 x 356 mm Transparency Same as Thickness 0 10 to 0 14 mm 75 typical preceding 0 0039 to 0 0055 inch minimum and maximum paper Thickness 0 10 to 0 14 mm sizes 0 0039 to 0 005 inch Up to 90 g m 16 to 24 Ib Up to 10 The printer supports a wide range of sizes See the printer software for supported sizes To print on custom size paper see the user guide Capacity can vary depending on media weight and thickness as well as on environmental conditions 3Smoothness 100 to 250 Sheffield You might experience some jams when using any media that is less than 178 mm 7 inches long These jams might be caused by media that has been affected by environmental conditions For optimum performance make sure that you are storing and handling the media correctly see Printing and paper storage environment Media specifications 11 Tray 2 250 sheet tray Dimensions Capacity and tray 3 500 sheet tray Letter 216 x 279 mm 60 to 120 g m 250 sheets of 75 g m 8 5 x 11 inches 16 to 32 Ib 20 Ib media A4 210 x 297 mm 8 3 x 11 7 inches 5 Executive 191 x 267 mm 7 3 x 10 5 inches Legal 216 x 356 mm ae 8 5 x 14 inches B5
198. rints see the instructions in the next column On the System Setup submenu on the Configure Device menu at the printer control panel make sure that PERSONALITY AUTO You might be missing a printer message that could help you solve the problem On the System Setup submenu on the Configure Device menu at the printer control panel temporarily turn the Clearable Warnings and Auto Continue settings off Then print the job again A PS error page The printer might have received a nonstandard PS code On the System or list of Setup submenu on the Configure Device menu at the printer control commands panel set PERSONALITY PS for this print job only After the job has prints printed return the setting to AUTO Make sure that the print job is a PS job and that you are using the PS driver The printer might have received PS code although it is set to PCL On the System Setup submenu on the Configure Device menu set PERSONALITY AUTO 146 Chapter 7 Troubleshooting ENWW ENWW 4 Does the job print as expected Go to step 5 Print is garbled or only a portion of the page prints Printing stops in the middle of the job Print speed is slower than expected A printer control panel setting is not taking effect The print job is not formatted correctly Media does not feed correctly or is damaged Print quality problems occur Make sure that you are using the correct printer driver See the user guide
199. rite e A page of media is printed e A command has been received from the formatter When the engine controller failed to read or write three times in a row it determines that the memory tag is abnormal and notifies the formatter of a cartridge memory abnormality warning Engine controller Memory controller PCA Print cartridge Memory tag contact Figure 5 15 Print cartridge memory tag 76 Chapter 5 Theory of operation ENWW Removal and replacement Chapter contents ENWW Chapter contents scenens P E EN 77 tree le e EE 78 Removal and replacement strategy ssssssssessseee emen enn 78 Electrostatic discharge coin ai ee te eot cr ne nsa E n dues 78 User replaceable parts ccccccecceceeeeceeeeeceneaeceeeeeeeesececaaanaeeeeeeeeeesesecdeeaaeeeeeeeeeseeeennaees 78 Required tOOIS m 1d lia da 78 Before performing service A D Pre service DrocedUres ener ire ese td ee tete rre e ned e eere 79 Parts removal order 80 EE EN lie ue E TEE EN Back EE 82 VO COWEN M T 85 LefteSide Met MEET 86 ifeomuendcorm 88 TOP COVE EE 89 Front right Cover 90 encima 92 A 94 RUSO idad lia 98 Laser scarner ee ees Eege EENEG 103 Right side handle EE 106 o
200. rmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 3 For regulatory purposes this product is assigned a Regulatory model number This number should not be confused with the marketing name s HP LaserJet 2410 2420 2420d 2420n 2420dn 2430t 2430tn or 2430dtn or the product number s Q5955A Q5956A Q5957A Q5958A Q5959A Q5960A Q5961A Q59624 Boise Idaho USA April 2 2004 For regulatory topics only Australia Contact Product Regulations Manager Hewlett Packard Australia Ltd 31 41 Joseph Street Blackburn Victoria 3130 Australia European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department HQ TRE Standards Europe Herrenberger Strasse 140 D 71034 B blingen FAX 49 7031 14 3143 USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise ID 83707 0015 Phone 208 396 6000 ENWW Declaration of conformity 19 Country region specific safety statements WARNING Laser safety statement The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Compliance is mandatory for products marketed in the United States The printer is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation
201. rogram is malfunctioning The printer does not respond when you select Print in the software CO CN The printer is out of media Add media The printer might be in the manual feed mode Change the printer from manual feed mode The cable between the computer and the printer Disconnect and reconnect the cable is not connected correctly ENWW The printer cable is defective The wrong printer was selected in the software The printer might have a jam The software for the printer is not configured for the printer port The printer is on a network and is not receiving a signal The printer is not receiving power If possible attach the cable to another computer and print a job that you know works You might also try using a different cable Check the software printer selection menu to make sure that an HP LaserJet 2400 Series printer is selected Clear any jams paying careful attention to the duplexer area if your model has a duplexer See Clearing jams Check the software printer selection menu to make sure that it is using the correct port If the computer has more than one port make sure that the printer is attached to the correct one Disconnect the printer from the network and use a parallel or USB cable to attach it directly to a computer Reinstall the printing software Print a job that you know works Clear any stopped jobs from the print queue If no lights are on check the power cord conne
202. s E E 262 Index vii viii ENWW ENWW List of tables Table 1 1 Table 1 2 Table 1 3 Table 1 4 Table 1 5 Table 1 6 Table 1 7 Table 1 8 Table 1 9 Table 1 10 Table 1 11 Table 1 12 Table 1 13 Table 1 14 Table 1 15 Table 1 16 Table 5 1 Table 5 2 Table 7 1 Table 7 2 Table 7 3 Table 7 4 Table 7 5 Table 7 6 Table 7 7 Table 7 8 Table 7 9 Table 7 10 Table 8 1 Table 8 2 Table 8 3 Table 8 4 Table 8 5 Table 8 6 Table 8 7 Table 8 8 Table 8 9 Feature designations for HP LaserJet 2400 Series printers 2 Speed a rc 4 Resolution oim eget are eaten eo eet edie sete TE Ee dE 4 Paper handling 2 a A Ier e edat era tue denies eae prata 4 Memory and processor noorie eet endet exerce a Tela e HERR EE 5 Interface connections and networking o oooocccnnnnccccnnnnococccnnnnonnnn cnn ro nnnn o nnnn rra 5 Language and forts ic Rete eee e ERR 5 Print carido TE 6 Eriergy SAVINGS EE 6 Economical printing e resnie e er e te oe edle ette te pre nod 6 Accessibility EE 7 Product dimerisiorns e rented ee e d dee fe ec eet o ia ceed de Sa 8 Product dimensions with all doors and trays fully opened 8 Power requirements sss enne nmememr nr rt nns n nnne rrmr rne en nn 9 Power consumption average in watts ssssssssssseeeeee 9 Sound power and pressure level HP LaserJet 2400 series
203. s 149 5 Press the Select v button to select and print the selected information page The informational pages for the printer are also available in the embedded Web server Not all information pages are discussed in detail in this manual For more information see the electronic user guide on the device installation CD The following pages are available e Menu map A menu map shows how individual items are configured within the high level user set values menus The last page of the menu map series contains instructions about how to use the control panel buttons Print a menu map before changing printer settings or before replacing the formatter assembly e Configuration page The configuration page lists printer configuration information For example the printer serial number and tray size settings appear on the configuration page Print a configuration page before servicing the printer to help restore values after servicing the printer e Supplies status This page shows the levels of the printer supplies a calculation of the number of pages that can be printed before the supplies are replaced and cartridge usage information e File directory This page provides information about files on the RAM disk or on the installed EIO disk drives and flash DIMMs if those memory accessories are installed e Usage page The usage page is only available if an optional hard disk is installed It provides useful accounting information for exampl
204. s for various printer and supplies events E mail On networks only Use this page in conjunction with the Alerts page to set up incoming and outgoing e mail as well as to establish e mail alerts Security Use this page to set a password that must be typed to gain access to the Settings and Networking tabs Also use it to enable and disable certain features of the embedded Web server Other Links Use this page to add or customize a link to another Web site The link you establish appears in the Other Links area on all embedded Web server pages The following permanent links always appear in the Other Links area HP Instant Support Order Supplies and Product Support Device Information Use this page to name the printer and assign an asset number to it Use the name and e mail address for the primary contact who will receive information about the printer Language Use this page to specify the language in which the embedded Web server information appears Networking tab The network administrator uses this tab to control network related settings for the printer when it is connected to an IP based network This tab does not appear if the printer is directly connected to a computer or if the printer is connected to a network with anything other than an HP Jetdirect print server ENWW Troubleshooting tools 155 Other links This section of the embedded Web server contains links that connect you to the Internet You must have Int
205. sages on the computer that explain the status of the printer and print jobs Depending on how the printer is connected you can receive different messages e Networked printers You can receive regular job status messages that appear every time a print job is sent to the printer or every time the print job is complete You can also receive alert messages These messages appear when you are printing to a particular printer if that printer experiences a problem In some cases the printer can continue to print such as when a tray that is not being used is open or a print cartridge is low In other cases a problem might prevent the printer from printing such as when paper is out or a print cartridge is empty e Directly connected printers You can receive alert messages that appear when the printer experiences a problem but can continue printing or a problem that prevents it from printing You can also receive messages that indicate that the print cartridge is low You can set alert options for a single printer that supports Printer Status and Alerts or you can set alert options for all printers that support Printer Status and Alerts For networked printers these alerts only appear for your jobs Even if you set alert options for all printers not all of the selected options will apply to all printers For example when you select the option to notify you when the print cartridges are low directly connected printers that support Printer Status
206. screws callout 5 Figure 6 22 Removing the fuser 4 of 5 ENWW Fuser 101 7 Tilt the fuser slightly toward the back of the printer and then slide the fuser out of the back of the printer Figure 6 23 Removing the fuser 5 of 5 102 Chapter 6 Removal and replacement ENWW Laser scanner 1 Remove the back cover see Back cover the I O cover see l O cover the left side cover see Left side cover the top right cover see Top right cover and the top cover see Top cover 2 Release one tab callout 1 on the air duct and then lift the air duct out of the printer Em Ns 7 DA P X B e 0057 t ZS d m F E T A m d K E Figure 6 24 Removing the laser scanner 1 of 3 3 Disconnect two cables callout 2 ENWW Laser scanner 103 4 Remove four screws callout 3 Figure 6 25 Removing the laser scanner 2 of 3 5 Lift the laser scanner out of the printer 104 Chapter 6 Removal and replacement ENWW 6 To remove the laser scanner PCA remove two screws callout 4 and then lift the PCA off of the laser scanner Figure 6 26 Removing the laser scanner 3 of 3 ENWW Laser scanner 105 Right side handle 1 Remove the right side cover see Right side cover 2 Remove the formatter see Formatter 3 Remove two screws callout 1 Figure 6
207. side of the front of the tray 2 opening to open the paper access plate Fg VS LE S 4 Push the bottom of the paper access plate back up until it clicks into place on both sides both sides need to be engaged ENWW Clearing jams 179 5 Reinstall tray 2 NOTE If the Attention light does not go out jammed media remains inside the printer Check the paper feed and rear output areas for jams 180 Chapter 7 Troubleshooting ENWW Media handling problems If media is feeding incorrectly use the information in this section to identify and resolve the problem Multiple pages feed Table 7 4 Causes for multiple pages feeding The tray 1 separation pad is worn Replace the separation pad assembly Too much media particularly envelopes is Remove some of the media and resend the print loaded in tray 1 job The separation rollers in the tray are worn or Replace the rollers damaged The media edges are locked together Flex the media stack before loading it into the printer Do not fan the media Tray 2 is defective Replace the tray The spring pushing the separation roller or pad Replace the spring is defective ENWW Media handling problems 181 Pages are wrinkled or folded Table 7 5 Causes for wrinkled or folded paper at the paper path entrance
208. similar name or IP configuration page See Configuration page Verify that the address might have received your print job printer name or IP address on the configuration page matches the printer name or IP address in the Desktop Printer Utility The printer might not be ready Make sure that the cables are connected correctly the printer is on and the ready light is on If you are connecting through a USB or Ethernet hub try connecting directly to the computer or use a different port The interface cable might be defective or of poor quality Replace the interface cable Make sure to use a high quality cable You cannot use the computer while the printer is printing Background Printing has not been selected For LaserWriter 8 6 and later Turn Background Printing on by selecting Print Desktop on the File menu and then clicking Background Printing An encapsulated PostScript EPS file does not print with the correct fonts This problem occurs with some programs e Try downloading the fonts that are contained in the EPS file to the printer before printing e Sendthe file in ASCII format instead of binary encoding Your document is not printing with New York Geneva or Monaco fonts The printer might be substituting fonts Click Options in the Page Setup dialog box to clear substituted fonts You are unable to print from a third party USB card This error occurs when the software for USB printers is not When add
209. st You might need to download them again Make sure that the media is loaded correctly and that the guides are not too tight or too loose against the stack of media If you are having problems printing custom size paper see the user guide If pages are wrinkled or curled or if the image is skewed on the page see Correcting print quality problems Adjust the print resolution See the user guide Check that Resolution Enhancement Technology REt is on See the user guide Go to Correcting print quality problems Troubleshooting flowchart 147 5 Does the printer select the correct trays YES gt For other problems check the Contents the Index or the printer driver online Help Nov The printer pulls media from the wrong tray An optional tray is not working correctly A message other than READY appears on the printer control panel display 148 Chapter 7 Troubleshooting Make sure that you have selected the correct tray See the user guide Make sure that trays are correctly configured for size and type See the user guide Print a configuration page to see current tray settings See Configuration page Make sure that the tray selection Source or Type in the printer driver or program is set correctly The printer driver and program settings override the printer control panel settings By default media loaded in tray 1 will be printed first If you do not want to print from t
210. t is loaded in each tray e Determine the remaining life for all supplies and order new supplies e View and change tray configurations e View and change the printer control panel menu configurations e View and print internal pages e Receive notification of printer and supplies events e View and change the network configuration To use the embedded Web server you must have Microsoft Internet Explorer 4 or later or Netscape Navigator 4 or later The embedded Web server works when the printer is connected to an IP based network The embedded Web server does not support IPX based printer connections You do not have to have Internet access to open and use the embedded Web server Gaining access to the embedded Web server In a supported Web browser on your computer type the IP address for the printer To find the IP address print a configuration page After you navigate to the URL you can bookmark it so that you can return to it quickly in the future The embedded Web server has three tabs that contain settings for and information about the printer the Information tab the Settings tab and the Network tab Click the tab that you want to view See the following sections for more information about each tab Information tab The Information tab contains the following pages e Device Status Shows the printer status and the life that remains in HP supplies 0 indicates that a supply is empty This page also shows the type and size of pri
211. ter continues printing without interaction until the cartridge reaches the end of drum life HP does not guarantee print quality after the REPLACE CARTRIDGE message first appears Replace the print cartridge as soon as possible See Parts and diagrams The REPLACE CARTRIDGE message remains until you replace the print cartridge If CARTRIDGE OUT is set to STOP the printer stops printing until you replace the print cartridge or resume printing by configuring the printer to continue In the CONFIGURE DEVICE menu under SYSTEM SETUP set CARTRIDGE OUT to CONTINUE e When the drum life of the print cartridge is out You must replace the print cartridge to continue printing No override is possible even if toner remains in the cartridge See Parts and diagrams This situation occurs to protect the printer Managing the print cartridge 55 56 Chapter 3 Operation ENWW Maintenance Chapter contents Terre EE 57 Cleaning the printer cocina 58 Cleaning the outside oo eect eee tener teeter renter cnn nr rnnn rr rr rra 58 Cleaning the paper path and print cartridge areas sse 58 Cleaning uv 60 ENWW Chapter contents 57 Cleaning the printer CAUTION CAUTION Over time particles of toner and paper accumulate inside the printer This can cause print quality problems during printing Cleaning the printer eliminates or reduces these problems Clean the paper path and print cartridge areas every time that you change
212. the second side of the document is printed The print media is in poor condition Use only media that meets HP specifications See chapter 1 in this manual or the HP print media guide available at http Awww hp com support ljpaperguide for media recommendations Verify that the print cartridge and the fuser are correctly installed Do not use media that has been used previously in a printer or copier Remove any excess media from the input tray Make sure that the stack of media fits below the indicators inside of the tray The tray guides are not adjusted correctly Adjust the guides to hold the media firmly in place without bending it If media heavier than 120 g m 32 Ib is loaded into tray 2 tray 3 or tray 4 the media might skew Remove the media and flex it rotate it 180 degrees or flip it over Reload the media into the tray Do not fan media Wait until the page completely exits the output delivery assembly before you attempt to remove it Print the document again During the duplex operation the page will partially protrude from the output delivery assembly when the page is being reversed Do not attempt to grab or remove the page Wait until the page completely exits the output delivery assembly before you attempt to remove it Replace the print media Clearing jams 173 NOTE Table 7 3 Common causes of jams continued The print media is not picked Remove the top sheet of media If the media is
213. to the printer before printing Send the file in ASCII format instead of binary encoding You are unable to print from a third party USB card This error occurs when the software for USB printers is not When adding a third party USB card you might need the installed Apple USB Adapter Card Support software The most current version of this software is available from the Apple Web site 218 Chapter 7 Troubleshooting ENWW Table 7 10 Problems with Mac OS X continued When connected with a USB cable the printer does not appear in the Macintosh Print Center after the driver is selected This problem is caused by either a software or a hardware Software troubleshooting component Check that your Macintosh supports USB Verify that your Macintosh operating system is Mac OS X version 10 1 or later Ensure that your Macintosh has the appropriate USB software from Apple Hardware troubleshooting e Check that the printer is turned on Verify that the USB cable is connected correctly Check that you are using the appropriate high speed USB cable Ensure that you do not have too many USB devices drawing power from the chain Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer Check to see if more than two non powered USB hubs are connected in a row on the chain Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host
214. ton until SKIP DISK LOAD is highlighted 5 Press the Select button The printer continues the power on sequence but ignores an installed EIO hard disk Self test 1 Turn the printer off 2 Hold down the SeLecT v button and then turn the printer on Continue holding down the Select v button until all three printer control panel lights flash once and then remain on This might take up to 10 seconds 3 Press the Ur Arrow 4 button or the Down Arrow Y button until SELF TEST is highlighted 4 Press the Select y button The printer continues the power on sequence and begins to continuously printing configuration pages 5 Press the Pause Resume button to exit the self test Save Restore When you exchange the formatter as part of the troubleshooting process make sure that you move the CompactFlash parts from the old formatter to the new formatter Do not perform a cold reset when the new formatter with the previous CompactFlash parts is installed By not using a cold reset the embedded LAN code can work to modify the network configuration to make it compatible with the new formatter When a new formatter is installed the Ethernet MAC Address changes because the MAC address is stored as part of the formatter and not stored in the CompactFlash Some network reconfiguration might be necessary Printer resets and power on modes 165 Test pages Printing test pages helps you determine whether or not the printer engine
215. tor error has occurred X Description O main motor error 1 motor startup error 2 motor rotation error 4 EP motor error Y Description Y 0 This message indicates that no system was found The printer firmware system is corrupt A temporary printing error occurred in the scan buffer Recommended action 59 00 59 10 59 20 Motor failure 1 Turn the printer off and then turn the printer on again Reconnect the main motor wire harness on the ECU Replace the gear assembly see Gear assembly 4 Replace the ECU see ECU 59 A or 59 4 EP Motor failure 1 Turn the printer off and then turn the printer on again Reconnect the EP motor wire harness on the ECU Replace the gear assembly see Gear assembly Replace the ECU see ECU Turn the printer off and then turn the printer on again Reseat the firmware DIMM in Slot J1 Replace the firmware DIMM Replace the formatter see Formatter Turn the printer off and then turn the printer on again If the message persists replace the formatter see Formatter Understanding printer messages 191 Table 7 8 Interpreting control panel messages continued Control panel message Event Description Recommended action log error message 68 X PERMANENT The printer permanent storage is Press the Select Y button STORAGE FULL full Some settings might have to continue been reset to the factory defaults For 68 0 errors turn the
216. trol panel Click this button to view the current status of the printer control panel Settings tab Use this tab to configure the printer from your computer The Settings tab can be password protected If this printer is networked always consult with the printer administrator before changing settings on this tab The Settings tab contains the following pages Configure Device Configure all printer settings from this page This page contains the traditional menus found on printers that use a control panel display These menus include Information Paper Handling and Configure Device Alerts Network only Set up to receive e mail alerts for various printer and supplies events Email Network only Used in conjunction with the Alerts page to set up incoming and outgoing e mail Security Set a password that must be typed in order to gain access to the Settings and Networking tabs Turn on and off certain features of the EWS Other Links Add or customize a link to another Web site This link is shown in the Other Links area on all embedded Web server pages These permanent links always appear in the Other Links area HP Instant Support Order Supplies and Product Support Device Information Name the printer and assign an asset number to it Type the name and e mail address for the primary contact who will receive information about the printer Language Determine the language in which to show the embedded Web server information T
217. ubleshooting tools 157 Control panel menus Use the control panel menus to control various printer functions For example you can use the RESETS submenu to reset and restore most of the factory default printer settings quickly Not all of the available menus are described in this manual Using control panel menus 1 2 Press the Select v button to open the menus Use the Ur Arrow 4 button or the Down Arrow Y button to scroll to the menu that you want and then press the SeLecT v button Some menus might have several submenus Use the Ur Arrow 4 button or the Down Arrow Y button to scroll to the submenu item that you want and then press the SeLecT Y button Use the Ur Arrow 4 button or the Down Arrow Y button to scroll to the setting and then press the SeLecT 7 button An asterisk appears next to the selection on the display indicating that it is now the default Some settings change rapidly if the Up Arrow A button or the Down Arrow Y button is held down Press Pause Resume to close the menu 158 Chapter 7 Troubleshooting ENWW ENWW Resets submenu To find the RESETS submenu use the control panel to open the CONFIGURE DEVICE menu Items on the Resets submenu are used to return settings to the defaults and to change settings such as Sleep The following section lists the settings and their possible values in the RESETS submenu The default value for each setting is the one that has an ast
218. uter Check to see if more than two non powered USB hubs are connected in a row on the chain Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer NOTE The iMac keyboard is a non powered USB hub Make sure that the HP LaserJet 2400 series PPD is in the following hard drive folder Library Printers PPDs Contents Resources lt lang gt lproj where lt lang gt represents the two letter language code for the language that you are using If necessary reinstall the software See the getting started guide for instructions Delete the PPD file from the following hard drive folder Library Printers PPDs Contents Resources lang lproj where lang represents the two letter language code for the language that you are using Reinstall the software See the getting started guide for instructions ENWW Table 7 10 Problems with Mac OS X continued The printer name IP address or Rendezvous host name does not appear in the printer list box in the print center The printer might not be ready Make sure that the cables are connected correctly the printer is on and the ready light is on If you are connecting through a USB or Ethernet hub try connecting directly to the computer or use a different port The wrong connection type might be selected Make sure that USB IP Printing or Rendezvous is selected depending on the type of connection that exists between the pri
219. vent log The printed event log shows the error number page count error code and description or personality that was in use when the event occurred SHOW EVENT LOG No values available Use the Up Arrow 4 button or the Down Arrow Y button to scroll through the event log contents PAPER PATH TEST No values available Generate a test page which is useful for testing PRINT TEST the paper handling features of the printer PAGE e PRINT TEST Press the Select Y button to start the paper SOURCE PAGE path test using the source tray destination output bin duplex and number of copies DESTINATION settings that you set in the other items on the DUPLEX Paper Path Test menu Set the other items before selecting PRINT TEST PAGE COPIES SOURCE Select the tray for the paper path that you want to test You can select any tray that is installed ce IRA Select ALL_TRAYS to test the paper path for TRAY 1 every tray Paper must be loaded in the selected trays TRAY 2 TRAY lt N gt DESTINATION Select the output bin for the paper path that you ALL BINS want to test You can select any output bin that is installed Optional bins stacker or stapler STANDARD stacker bin must also be correctly configured Select ALL BINS to test the paper path for every OUTPUT bin OPTIONAL BIN 1 DUPLEX Determine whether or not the paper goes OFF through the duplexer during the paper path test This item is available only if the duplexer
220. ves electricity by reducing power consumption reducing power consumption reducing power consumption when it is not printing when it is not printing when it is not printing As an ENERGY STAR As an ENERGY STAR As an ENERGY STAR partner Hewlett Packard partner Hewlett Packard partner Hewlett Packard Company has determined that Company has determined that Company has determined that this product meets ENERGY this product meets ENERGY this product meets ENERGY STAR guidelines for energy STAR guidelines for energy STAR guidelines for energy efficiency efficiency efficiency Table 1 10 Economical printing HP LaserJet 2410 printer HP LaserJet 2420 Series HP LaserJet 2430 Series printer printer N up printing multiple pages N up printing multiple pages N up printing multiple pages on one sheet saves paper on one sheet saves paper on one sheet saves paper Duplex printing manual Duplex printing manual Duplex printing manual duplexing only saves paper duplexing or automatic duplexing or automatic duplexing for models that duplexing for models that e Saves include a duplexer saves paper include a duplexer saves paper toner Printing in EconoMode saves Printing in EconoMode saves toner toner 6 Chapter 1 Product Information ENWW ENWW Table 1 11 Accessibility HP LaserJet 2410 printer The online user guide is compatible with text screen readers The print cartridge can be inserted and remov
221. w Y button to scroll to the service menu item that you want and then press the Sri ecr button e Clear event log Select this item to clear reset to zero the internal event log e Total page count Select this item to set the total number of pages that have been printed to date Typically this is only required when a new formatter is installed e Maintenance count Select this item to set the number of pages that have been printed since the last maintenance kit was installed or the total number of pages that have been printed on this printer if a maintenance kit has not yet been installed during the first 200 000 pages e Maintenance interval Select this item to specify the number of pages that can be printed before a maintenance kit required message appears on the control panel display to indicate that a maintenance kit is required e Serial number Select this item to update the serial number if you replace the formatter e Service ID Select this item to specify the date when the printer was first used rather than the date when a replacement formatter is installed See Restoring the Service ID e Cold reset Select this item to reset the default paper size when you replace the formatter or restore factory settings see Resets submenu When you replace a formatter or restore factory settings in a country region that uses A4 as the standard paper size use this item to reset the default paper size to A4 see Cold reset Lette
222. work verify that the print server is operating Print a configuration page see Configuration page If the Jetdirect card does not appear under Installed personalities and options on the configuration page reseat or replace the Jetdirect EIO card See the troubleshooting section of the HP Jetdirect Print Server Software Administrators Guide When the HP Jetdirect print server is installed correctly print a Jetdirect page this page automatically prints when a Jetdirect print server is installed and a configuration page is printed See Jetdirect page The Jetdirect page contains valuable network related information about the printer If the host system and printer are still not communicating replace the formatter see Formatter and the EIO card and then reconfigure the printer The following illustration shows the contents of the Jetdirect page Interface troubleshooting 167 Figure 7 5 Jetdirect page hp LaserJet 2430 printers Uy Jetdirect page 1 HP Jetdirect Configuration If the EIO Jetdirect card is installed correctly and the printer completes its internal diagnostics the I O CARD READY status message prints If communication is lost an I O NOT READY status message prints followed by a two digit error code See the HP Jetdirect Network Interface Configuration Guide for further details and recommended action Network Statistics This block indicates that network activity has been occurri
223. ype and size configuration of the paper tray and allows you to change the configuration The tray cannot feed paper to the printer because tray X is open and must be closed for printing to continue Understanding printer messages Recommended action Use HP Web Jetadmin to initialize the file system To continue printing press Y SeLecT button to exit the printer message then press Y SELECT button The message becomes ORDER CARTRIDGE LESS THAN XXXX PAGES warning Follow the next steps to replace the supply 1 Open the top cover Remove print cartridge 2 3 Install new print cartridge 4 Close the top cover Press Y SeLecT button to continue printing the current job Follow the next steps to replace the supply Open the top cover Remove print cartridge Install new print cartridge Close the top cover To change the paper size or type pressY SeLecT button while the message is present To clear the message press the gt Back button while the message is present e Set size and type to ANY if the tray is used frequently for different sizes or types Set size and type to a specific setting if printing with only one type of media Check the trays and close any that are open 199 Table 7 8 Interpreting control panel messages continued Event log error message Control panel message UNSUPPORTED DATA ON FS DIMM IN SLOT X alternates with To clear press

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