quick facts - CSAE Ottawa-Gatineau Tête-à-Tête
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1. FREEMAN quick facts FREEMAN GENERAL INFORMATION TRANSLATION SERVICE Freeman is pleased to offer a new service for our international exhibitors that provides quick interpretation and translation in 150 languages This service will not only interpret for us on a three way conversation but also translate emails from customers To access this service you may contact Freeman Ottawa Exhibitor Services at 613 748 7180 or Freeman s Customer Support Center at 888 508 5054 HELPFUL HINTS SAVE MONEY Take advantage of a 30 discount by ordering online at_www freemanco com store by January 14 2015 AVOID DELAY Ship early to avoid delays Shipments arriving late at show site will cost you money time and business SAFETY TIPS Use a ladder not a chair Standing on chairs tables and other rental furniture is unsafe and can cause injury to you or to others These objects are not designed to support your standing weight Be aware of your surroundings You are in an active work area with changing conditions during move in and move out Pay attention Look for obstacles and machinery and equipment that are in use Keep your eyes open for scooters and forklifts The drivers of these vehicles may not be able to see you Stay clear of dock areas trucks and trailers These areas can be particularly dangerous Prevent electrical shocks falling items and damage to materials Do not attach items or equipment to the drapes or metal framework prov2. during the show return of empties at the end of the show and reloading onto your assigned carrier Any freight received outside of the posted times will be subject to additional charges If you are planning to ship booth materials to either the Freeman preshow warehouse or directly to show site please refer to the material handling form supplied in the Freeman Exhibitor service manual CART SERVICE Cart service is provided for privately owned vehicles for all exhibitors who do not require forklifting for material handling services This service is aimed for exhibitors that require minimal assistance See attached order form inside the Freeman Exhibitor Service Manual and definition of How the Cart Service works Privately owned vehicles POVs are considered to be any vehicles that is primarily designed to transport passen gers not cargo or freight pick ups passenger vans taxis etc IF YOU CHOOSE NOT TO USE FREEMAN THE FOLLOWING WILL APPLY Exhibitors may hand carry their own freight through the parking garage and public passenger elevators All exhibi tors handling their own freight will be responsible to arrange their own storage of empty containers during the show No storage will be available on the show floor The use of dollies pump trucks and other mechanical equipment is not permit ted Note Vehicles are not permitted to remain in the loading dock area unattended at any time and Freeman is not responsible for any lost st
3. through Freeman Please refer to the Carpet Order Form in the service manual DISCOUNT PRICE DEADLINE DATE Take advantage of a 30 discount by ordering online at www freemanco com store by January 14 2015 SPECIALTY FURNISHING The Specialty Furnishing items noted with the symbol on the Furnishing Order Form must be submitted before January 14 2015 Freeman cannot guarantee pricing and availability of these items after this deadline SHOW SCHEDULE EXHIBITOR MOVE IN Wednesday January 28 2015 4 00pm 9 00pm Thursday January 29 2015 6 00am 8 30am Hand Carry amp Cart Service Only Exhibitors are not permitted on the show floor after 9pm Forklifts will not be available during Thursday morning move in EXHIBIT HOURS Thursday January 29 2015 9 00am 3 00pm EXHIBITOR MOVE OUT Thursday January 29 2015 3 00pm 5 00pm DISMANTLE AND MOVE OUT INFORMATION e Freeman will begin returning empty containers as soon as the show is closed All exhibitor materials must be removed from the exhibit facility by January 29 2015 5pm e To ensure all exhibitor materials are removed from the exhibit facility by the Exhibitor Move Out deadline please have all carriers check in by January 29 2015 3 30pm SEPTEMBER 2 2014 405314 FREEMAN quick facts POST SHOW PAPERWORK AND LABELS Our Exhibitor Services Department will gladly prepare your outbound Material Handling Agreement and labels in advance Complete the O
4. FREEMAN L Q JANUARY 29 2015 OTTAWA ONTARIO 940 Belfast Road ay panes pee Ottawa Ontario K1G 4A2 Vj CONVENTION gt DES CONGRES 613 748 7180 Fax 613 748 5977 CENTRE m D OTTAWA freemanottawaES freemanco com CSAE Onama Gatinena SERVICE INFORMATION BOOTH EQUIPMENT Full Booth Display Each 10 x10 black draped booth will include an 8 high back wall and 3 high side walls Tables and supplemen tal furniture are to be ordered by the Exhibitor at Exhibitor s expense Mini Booth Displays Each 6 x6 black draped mini booth will include an 8 high back wall and 3 high side walls Tables and supple mental furniture are to be ordered by the Exhibitor at Exhibitor s expense Table Top Displays Each table top display includes an 8 high back hardwall and one 6 skirted table IMPORTANT NOTE e Table Top Displays can be customized please refer to the Table Top Show Special Form in the service manual e Banner hanging from the ceiling is not permitted e The loading dock will be closed to deliveries Should you require access please contact Freeman to arrange material handling or cart services Please refer to the forms in the service manual for rates Note Our office will be closed December 24 26 2014 amp January 1 2015 in observance of The Holiday Season EXHIBIT HALL CARPET The exhibit areas amp booths are carpeted with the existing facility carpet To enhance the appearance of your booth rental carpet is available
5. ided for you booth This can cause serious injury or damage to materials We discourage children from being in the exhibit hall during installation and dismantle If children are present during installation and dismantle they must be supervised by an adult at all times You are not allowed to ship Hazardous Materials If you do so you may be subject to fines or penalties for each offence Operation or use of all motorized lifts and motorized material handling equipment for installation dismantle of exhibits is NOT permitted by exhibitors or by their exhibitor appointed contractors EAC s Thank you for your cooperation EXHIBITOR ASSISTANCE For more information and helpful hints on preshow procedures and move in please go to www freemanco com preshowFAQ For more information and helpful hints on postshow procedures and move out please go to www freemanco com postshowFAQ Call Freeman s Exhibitor Services department at 613 748 7180 ext 234 with any questions or needs you may have SEPTEMBER 2 2014 405314 FREEMAN general information
6. line you will receive an email which includes a direct link to Freeman OnLine To place online orders you will be required to enter your unique Login ID and Password To access Freeman OnLine for TETE ATETE go to http www freemanco com store show showInformation jsp showID 405314 amp nav 02 Click on the Login link in the top right corner to proceed If this is your first time using Freeman Online click on the Login link in the top right corner to create a new account If you need assistance with Freeman OnLine please call our Customer Support Center toll free at 1 888 508 5054 for Canada amp U S exhibitors or 817 607 5000 for International exhibitors SEPTEMBER 2 2014 405314 EXHIBIT TRANSPORTATION As part of the Freeman service and to make your shipping and transportation experience as seamless as possible Free man Exhibit Transportation has been appointed as the official carrier for the TETE A TETE Our Exhibit Transportation Department will be in contact with you to discuss your shipping requirements however if you wish to contact us please call our toll free number at 877 478 1113 to speak to a Customer Service Representative LABOUR INFORMATION Booth Installation and Dismantle If utilizing Freeman labour please refer to the Installation amp Dismantle order form to place your order for display labour Straight time and Overtime hours are also listed on the order form Exhibitors supervising Freeman labour wi
7. ll need to pick up and release their labour at the Service Desk PRIVACY POLICY Pursuant to the Personal Information Protection and Electronic Documents Act Freeman has formalized its current practices into a privacy policy A copy of our full privacy policy is available on request or by visiting our website at http www freemanco com freemanco freeman privacy jsp Freeman collects business information from its customers to enable us to perform contracted services Only very infre quently will any identifiable personal information be collected If any personal information is collected Freeman will obtain consent at the time of the collection disclosure and or use You then would have the right to access any of the informa tion we have collected and withdraw your consent for the above at any time If you have any questions or would like more information on our privacy policy please contact us at 416 252 3361 or you may contact our privacy officer at barbara baird freemanco com If you would like to have your personal information removed from Freeman s database please email legal freemanco com to request removal ASSISTANCE We want you to have a successful show If we can be of assistance please call our Exhibitor Services Department at 613 748 7180 ext 234 We can also be contacted via email at freemanottawaes freemanco com French order forms are available upon request WE APPRECIATE YOUR BUSINESS SEPTEMBER 2 2014 405314
8. olen or damaged items If you have any questions or inquires in reference to any of these services or procedures please feel free to contact us SEPTEMBER 2 2014 405314 SERVICE CONTRACTOR CONTACTS INFORMATION FREEMAN FREEMAN TRANSPORTATION 940 Belfast Road Phone Toll Free U S amp Canadian Exhibitors 877 478 1113 Ottawa Ontario K1G 4A2 Phone Int l Overseas Exhibitors Country Code 1 905 951 5476 Phone 613 748 7180 ext 234 Fax 613 748 5977 Fax 1 905 951 3145 Email freemanottawaes freemanco com Email jmakos nalsi com kmullins nalsi com FREEMAN ELECTRICAL IMPORTANT INFORMATION e Electrical services may be ordered by the exhibitor at exhibitor expense e By default the power outlets will be located at the very back of your booth If you indicate a specific location using the online grid or email a floor plan please note there will be an additional labour service charge applied to your order Banner hanging from the ceiling is NOT permitted FREEMAN AUDIO VISUAL CANADA 55 Colonel By Drive Ottawa Ontario KiN 9J2 Phone 613 688 9058 Fax 613 688 9069 Email denis chenier freemanco com FREEMAN quick facts Point of Sale devices using Cellular phone service Rogers customers have reported cellular network connectivity issues at the Ottawa Convention Centre We have not re ceived similar reports from those using devices on the Bell or Telus network The facility has no control over issues related to cell ser
9. utbound Shipping form and your paperwork will be available at show site Be sure your carrier knows the company name and booth number when making arrangements for shipping your exhibit at the close of the show MATERIAL HANDLING Warehouse shipping address T TE A T TE Exhibiting Company Name PLEASE NOTE The warehouse is open from 8am Booth until 4 30pm Monday to Friday C O Freeman 940 Belfast Road Ottawa Ontario Canada K1G 4A2 Freeman will accept crated boxed or skidded material beginning December 23 2014 at the above address Material arriv ing after January 21 2015 will be received at the warehouse with an additional after deadline charge Warehouse materi als are accepted Monday through Friday between the hours of 8 00am to 4 30pm Please Note The warehouse will be closed December 24 26 2014 amp January 1 2015 in observance of The Holiday Season shipments will not be accepted during this time FREEMAN quick facts Show site shipping address T TE A T TE Exhibiting Company Name Booth Ottawa Convention Centre 55 Colonel By Drive Ottawa Ontario Canada K1N 9J2 Please call Freeman to schedule your move in time Freeman material handling services are available for show site shipping of materials starting January 28 2015 from 4 00 pm 9 00 pm and January 29 2015 from 6 00 am 8 30am Cart Service Only This service will include receiving your freight at the dock delivering to your booth space and storage
10. vice and any issues should be reported to the provider If you are using a 3G Point of Sale Terminal from Rogers please be advised these are not supported and service interrup tions may occur If your PoS Terminal from Rogers CAN operate using a wireless internet connection wired internet con nection or an analog phone line for connectivity it is highly recommended that you contact Freeman Audio Visual While some service providers have more coverage within the building than others Cellular service within the Ottawa Convention Centre is not guaranteed Therefore it is recommended by the facility that clients use Point of Sale devices which can operate using a wireless internet connection wired internet connection or an analog phone line as their connec tivity You can place an order through Freeman Audio Visual Canada using the exhibitor internet order form located in the exhibitor kit and should you have any questions please feel free to contact 613 688 9058 OTTAWA CONVENTION CENTRE Booth Cleaning Sampling Guidelines Temporary Cold Water Service Vehicle Display Phone 613 563 1984 Fax 613 563 7646 Email eventservices ottawaconventioncentre com FREEMAN ONLINE Take advantage of discount pricing by ordering online by January 14 2015 Our Internet online ordering service Freeman OnLine is available for your convenience to order all Freeman services view show schedule or print order forms Once your show is available on
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