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Coughlan Homes Home Owner Manual

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1. sseene eee page 24 au p M Y page 25 Paneling Woodwork Cabinets etc sssssssssssssee page 25 itinere E M page 25 Batht b amp Sink Chips iier iter eerte rre ele pe RR lee page 27 Sewer Back up isien nino ides creda ute Lie ee E ec e eoa dee es page 27 Toilet BacksUp zd oin IER page 27 Power FallUte eir petet tee etd ke rere tee needed page 27 Rear Yard Basin Drainage Patters amp Grading sssssssse page 27 Roofs amp the need to Prevent Ice Dams ssseeeee page 27 Root Shingles 5 rra RE recti En ute eR ue aoa page 27 m page 28 Surveyor s Certificate ee ceeecceeeeseseeeeeseeeeeeeeseeeeeeessaneceenseeceeseneneeneenans page 28 Trees on your Property essen eene nnne page 28 Weather Stripping Windows amp Doors page 28 Windows amp Glassics ascuins wcities o ede rne cete oe cca eade page 29 mend EET page 30 32 Measuring Humidity we cis tie teeth Ec adie etd deuda Ve E ed eve e Ea aaa page 33 37 Water Temperature amp Mixing Valves sseeen me page 38 39 TARION Homeowner Information Package excerpts sseeeeses page 40 59 Appendix amp Resources site specific page 60 FROSOUICOS isting vs tsidiinld avanti Annet bavi ciitieds Carpet Towne Flooring Maintenance Guidelines Mason Windows Guarantee K
2. ssse page 15 Seasonal Maintenance Checklists sem page 16 18 FAQ s Frequently Asked Questions on Maintenance Deficiencies page 19 20 Maintenance Guide Aluminum Siding Soffit Fascia Eavestrough seeeeeseses page 21 Asphalt Driveway and Concrete Garage Floors sessss page 21 Ceramic Floor and Wall Tile ssesenm page 21 Basement ee iue e ee EE eR EE ER esee NGHE d vat page 21 Ba sement FIoor iiti dtt de de d EIER e dd indies page 22 Poured Concrete Porches sessessssseeeeeeeeee eene enne page 22 Cabinetry amp Countertops sssssseeeeeeemee mene page 22 Carpets iis cette eterni tates T nore fuese cue ERES page 22 Concrete Slabs or Walks ssssssnennmemee page 22 poro ECC D EE page 22 Driveway Grading cicer ionic nere dere ceder e ceres page 23 B rM E Givens page 23 FONCES 2 eet paite ob ded wea E EUR dee Fue nih edet ld ities page 23 FIreplaces ei eR Rat ded eter de pedea ee ree ET page 23 Foundation Walls inactive ened ies tret re e i ree eee de page 23 Furnace Heating System amp Hot Water Tank sssseees page 23 Hardware Exterior amp Interior doors seeneee page 24 OLLER m1 o MEME page 24 HUMIGIY cian ea ae ia e N Eea i aE A lane E page 24 How to reduce Humidity
3. The reason The Canadian Com mission on Building and Fire Cades CCBFC has accepted a recommenda tion that water at the fixture be restrict ed to a maximum of 49 C 120 E For anyone that has followed this soap opera through tbe pages of Plumbing and HVAC Product News over the past year it gives a rare insight into the National Building Code process and shows how one well meaning organiza tion albeit one with tunnel vision can have a dramatic effect an the everyday lives of all Canadians injury prevention program of The Hospital for Sick Children in Toronto lobbied national code officials to reduce the maximum allowable domestic hot water temperature for a storage het water tank from 60 C to 49 C in the National Plumbing Code The group presented considerable evidence that a children are more sus ceptible to scalding than adults and b that reducing the DHW temperature to vision 49 C would substantially reduce the risk of scajding There is no debate on either point The plumbing industry is more than willing to get behind any proposal that reduces the risk of scalding Innova tions such as pressure balancing shower valves and single handle faucets have gone a long way to reduce such injuries in Canadian homes But there was a major problem with the Safe Kids proposal The threshold for Legionella bacteria Legionella pneumophila is 55 C It causes Legion naire s Disease a particu
4. from my builder about a delay in the occupancy of my home Once the confirmed occupancy date is established your builder is allowed to extend it as follows Once by up to 15 days if they give you written notice of the new confirmed occupancy date at least 35 days in advance or Once by up to 120 days if they give you written notice of the new confirmed occupancy date at least 65 days in advance If that is insufficient your builder may further extend the date by an additional 15 days if they give you proper written notice of the new confirmed occupancy date at least 35 days in advance and if the final new confirmed occupancy date is not more than 135 days later than the original confirmed occupancy date compensation There is no compensation for delays caused by strikes fire floods civil insurrection or 44 Does a delayed occupancy allow me to terminate my purchase agreement The terms of your purchase agreement will determine whether a delayed occupancy will entitle you to terminate that agreement If you are unsure about your rights regarding termination of your purchase agreement you may wish to seck the advice of a lawyer When and how can claim compensation If you are entitled to compensation as described above you may make a claim to your builder for delayed occupancy compensation after you take occupancy of your unit and at any time in the first year of possession If your builder does not pay your c
5. LLL N N S I S A 7 N A S Oe Kien are mechanical hygrometers and electronic hygrometers The box Your Choices highlights important characteristics of each type For most households either type will perform satisfactorily if properly used and calibrated See Getting Accurate Readings on page 3 for information about calibration Hardware stores department stores building supply stores and electronics stores often carry hygrometers In fact hygrometers are usually sold wherever you would buy a room thermometer Hygrometers and room thermometers are often combined into a single piece of equipment Using your hygrometer Your hygrometer will show the relative humidity RH in your house Aithough the RH will not be exactly the same throughout your a home one hygrometer per house is usually sufficient You should place it where the humidity symptoms are most obvious in the room that you are most concerned about or where your family spends the most time Because hygrometers are small they can be moved around in your house from time to time Don t place your hygrometer near a radiator a heat register or a chimney or in any other location where it could be affected by direct heat Remember that a hygrometer does not produce instant results It may take up to two hours to provide a szable reading in a new location or to adjust to sudden changes in relative humidity ELECTRONIC HYGRO
6. Missing or Damaged Items in this Introduction and are explained in more detail in the Homeowner Information Package The term owner is defined in the Ontario New Home Warranties Pian Act see the definition in the Terminology section on pages 15 17 2 Throughout this document the term homeowner will be used to refer to owners m The information contained in the Homeowner Information Package applies only to new freehold homes and condominium units with a date of Possession on or after October 1 2003 Construction Performance Guidelines amp cond Edition effective December 1 2003 ES uio NEW HOME WARRANTY PROGRAM 10 Introduction an Builder Vendor The builder is responsible for honouring the first and second year warranties set out in the Act and Regulations The builder may at times have to go back to the manufacturer to obtain a solution for a possible defect which may delay the repair For homes with a date of possession on or after Octcber 1 2003 builders must also follow the Warranty Service Rules which are explained in detail in Builder Bulletin 42 The Ontario New Home Warranty Program The Warranty Program is responsible for administering the Ontario New Home Warranties Plan Act As part of this responsibility the Warranty Program makes decisions when builders and homeowners disagree about an item covered under the statutory warranties The Warranty Program also guarantees
7. October November O O O O O O O O O O O O O O O O O O O Have furnace or heating system serviced by a qualified service company every two years Open furnace humidifier damper on units with central air conditioning and clean humidifier Check and clean or replace furnace air filters each month during the heating season Remove the grills on forced air systems and vacuum inside the ducts Remove screens from the inside of casement windows to allow air from the heating system to keep condensation off window glass Ensure all doors to the outside shut tightly and check other doors for ease of use Renew door weather stripping if required If there is a door between your house and the garage check the adjustment of the self closing device to ensure it closes the door completely Ensure windows and skylights close tightly Cover outside of air conditioning units Ensure that the ground around your home slopes away from the foundation wall so that water does not drain into your basement Clean leaves from eaves troughs and roof and test downspouts to ensure proper drainage from the roof Drain and store outdoor hoses Close valve to outdoor hose connection and drain the hose bib exterior faucet unless your house has frost proof hose bibs Check exterior finishes Sand prime and paint any peeling paint due to weathering Check movement of garage doors and lubricate moving parts as needed Check caulking around doors and
8. If that is insufficient your builder may further extend the closing date by an additional 15 days if they give you proper written notice of the new closing date at least 35 days in advance and if the final new closing date is not more than 120 days later than the original closing date specified in your purchase agreement or an amendment to it Does delayed closing allow me to terminate the purchase agreement If the closing date of your home is delayed more than 120 days from the closing date specified in your purchase agreement or in an amendment to it you have the right to terminate the purchase agreement between day 121 and day 130 For example if your original closing date is October 23 2005 it can be extended by your builder as described above until February 20 2006 if the purchase is not completed by then you would have from February 21 2006 to March 2 2006 to terminate the purchase agreement If you choose to terminate the purchase agreement within this time period then your builder must refund your deposit If you don t terminate the agreement by day 130 your builder is entitled to additional delays of up to 120 days total During this time under the Act your new closing date will be deemed to be the date that is 5 days after the date on which the construction of your home is completed If the further 120 days expire on June 30 2006 in the example without the purchase being completed and you and your
9. Ontario New Home Warranty Program the Warranty Program when determining whether or not a condition is covered by the statutory warranty The purpose of the Guidelines is not to set new standards but to provide advance information as to how the Warranty Program will decide disputes between builders and homeowners about defects in work or materials These Guidelines have been prepared in consultation with various trade and industry groups and the Warranty Program is grateful for their input A list of the organizations that were consulted is included in Appendix A The Guidelines provide objective and uniform criteria that set out the minimum performance required in the construction of new homes in Ontario They relate to work and materials deficiencies and complement the Ontario Building Code which addresses structural integrity and health and safety matters In any case where a guideline is not consistent with a provision of the Ontario Building Code the Ontario Building Code will prevail The Guidelines are designed to be supplemented by any applicable guidelines or standards produced by industry associations They do not repiacs manufacturer warranties The Guidelines are designed primarily for conventional low rise wood frame construction the predominant method of residential construction in Ontario Therefore they may not be applicable in al respects for other types of construction or assemblies The Warranty Program will make its deci
10. also included some useful tips to help you get started such as the home maintenance checklist on pages 20 21 of this booklet As you ll learn there are many items involved in an ongoing maintenance program including one of the most important moisture control Control the Moisture in Your New Home It s Important Today s building products have eliminated much of the time consuming and often tedious work involved in home maintenance However no home is maintenance free Special care is especially required to maintain modern energy efficient homes which are tightly constructed to seal out the cold weather in winter and keep in cool air in summer Guidelines for properly venting your home should be followed in order to prevent excess moisture from building up inside the home which can result in damage that would not be covered by the statutory warranty Bathroom fans kitchen range hoods and packaged ventilators such as heat recovery ventilators are specifically installed in your home to help you control moisture and contaminants As well regular use of your home ventilation system will remove excess airborne moisture caused by bathing showering doing laundry and cooking What causes moisture damage Your home can be damaged when weather related water is allowed to enter and remain in the structure Water from leaking pipes or fixtures that is not immediately cleaned up and indoor humidity levels that are not properly contr
11. and exposure to the elements If you wish to preserve a like new appearance occasionally polish the locks with a brass ware cleaning compound INTERIOR LOCKS t is not necessary to use polishing compound on the interior locks Wipe them occasionally with a damp cloth and polish them with a dry soft cloth LUBRICATION t is advisable to lubricate both exterior and interior locks every six months For keyed exterior locks little powdered graphite dry operation do not use liquid lubricants For interior passage sets a drop or two of sewing machine oil placed on the latch bolt with suffice HOSE BIBS Exterior hose connections should be shut off and drained in cold weather To accomplish this a special stop valve with a drain screw is provided in the water line inside the house wherever a water pipe goes outside for a hose connection Follow this procedure 1 Turn off interior valve 2 Open exterior valve 3 Open drainage screw on interior valve to drain section to pipe going through the wall 4 Close drainage screw This precaution will prevent frozen pipes in cold weather HUMIDITY We find that one of the questions most often asked by new home owners relate to condensation and or ice on windowpanes This problem is not caused by a fault in your windows but is the result of high humidity in your home In previous years homeowners had to take measures to add humidity to their homes during winter months Today new building mate
12. builder cannot mutually agree to a new closing date then the purchase agreement will automatically terminate and your builder must refund your deposit plus interest for the period that has elapsed beyond the initial 120 day delay When and how can I claim compensation If you are entitled to compensation as described above you may make a claim to your builder for compensation after you complete the purchase of your new home and at any time in the first year of possession If your builder does not pay your claim or if you and your builder cannot agree on the amount of compensation payable you may make a claim to Tarion during the first year of possession To do so please contact us at 1 877 9TARION to obtain a Delayed Closing Form package Keep all your receipts and other supporting documents related to your expenses during the period in which the closing was delayed as you may be required to provide them so we can assess your claim 43 Delayed Occupancy Compensation This Section Applies to Condominium Unit Buyers Only The Act specifies that your builder may delay occupancy of your condominium unit for up to five days without giving notice or paying compensation They may also delay occupancy for up to 135 days with proper written notice as described below without paying compensation LIA E A B d If however the closing date of your new home is delayed more than five days without proper written notice or m
13. days with proper written notice as described on page 6 without paying compensation If however the closing date of your new home is delayed more than five days without proper written notice or more than 120 days in total from the closing date specified in your purchase agreement cither the original closing date or a new closing date specified in an amendment to the purchase agreement agreed to by you and your builder then you may be entitled to compensation from your builder up to maximum of 5 000 If you agree to extend your closing date by way of an amendment to your purchase agreement or if your purchase agreement specifies only a tentative or unclear closing date you may not be eligible for compensation There is no compensation for delays caused by strikes fire floods civil insurrection or acts of God In addition compensation is not payable for delays for which you are responsible If you are unsure about your rights regarding delayed closing you may wish to seek the advice of a lawyer 42 What constitutes proper notice from my builder about a delay in the closing of my home Your builder is allowed to extend the closing date of your new home to a new closing date as follows Once by up to 15 days if they give you written notice of the new closing date at least 35 days in advance or Once by up to 120 days if they give you written notice of the new closing date at least 65 days in advance
14. guidelines Technical Standard Sub committee of the Ontario Home Builders Association Ontario New Home Warranty Program Liaison Committee Canadian Carpet Institute Canadian Plywood Association Canadian Window and Door Manufacturers Association Cement Association of Canada Concrete Forming Association of Ontario Heating Refrigeration amp Air Conditioning Institute Independent Plumbing amp Heating Contractors Association Low Rise Forming Association Mechanical Contractors Association of Ontario National Wood Flooring Association Ontario Concrete Block Association Ontario Masonry Contractor s Association Ontario Painting Contractors Association Ready Mixed Concrete Association of Ontario Residential Carpentry Contractors Association of Greater Toronto Residential Construction Control Council of Central Ontario Residential Framing Contractors Association of Metropolitan Toronto amp Vicinity Residential Roofing Contractors Association of Greater Metropolitan Toronto Residential Siding Contractors Association of Greater Metropolitan Toronto Siding and Window Dealers Association of Canada Structural Board Association Terrazzo Marble and Tile Association of Canada The Concrete Floor Contractors Association of Ontario PURPOSE OF THIS DOCUMENT The Construction Performance Guidelines for the Ontario Home Building Industry Construction Performance Guidelines or Guidelines will be used by the
15. in your home can be too high or too low In either case problems can result A hygrometer can provide the information you need to determine whether you have a humidity problem but it must be accurate to be useful If you have a humidity problem it can usually be controlled 31 35 DEC 01 2008 10 37 gt P 02 To Whom It May Concern As of September 1 2004 the Ontario Building Code has been amended to specify that the maximum hot water temperature supplied to fixtures in residential occupancies shall not exceed 49 degrees Celsius or 120 degrees Fahrenheit These provisions do not apply to projects where the building permit has been issued by that date or when drawings and specifications are substantially completed before September 1 2004 and a building permit application has been submitted before December 1 2004 This requirement exempts dishwashers and clothes washers The Ministry of Municipal Affairs Building and Development Branch in response to concerns raised by stakeholders and the public bas amended the code to include these requirements which are intended to reduce the incidence of scalding due to excessive water temperatures Some common options for compliance with the requirements of Article 7 6 5 1 include e Installation of pressure balanced or thermostatic mixing shower or tub and shower valves and an anti scald device at each hot water faucet or Installation of an anti scald mixing valve at the outlet
16. inspected because they arc incomplete missing inaccessible or obscured from view Your builder should also take some time to show you how to operate your home s systems including heating electrical plumbing and air conditioning 3 Provide you with a completed CCP for your home including the date of possession the date on which your builder transfers the right of occupancy of the home to you 4 Provide warranty service based on the regulatory time periods described in this booklet The time periods for repairs may vary depending on whether the repair method would be affected by the weather Note Your builder may choose to exceed the minimum requirements by providing additional warranty coverage ot faster service You should refer to your purchase agreement to determine whether your builder will provide any additional warranties on your home Tarion s Role Tarion is responsible for ensuring that builders provide the warranty coverage that homeowners are entitled to under the Act and for ensuring that they follow minimum customer service standards to repair or otherwise resolve warranted items We work with homeowners and builders to adjudicate or resolve disputes about statutory warranty coverage how repairs should be completed and how much time the repairs will take Under the Act Tarion is able to become involved in a claim only at homeowner s request so be sure to file your Statutory Warranty Forms on time as y
17. is constructed of poured concrete which has been damp proofed in accordance with the building code It is possible that a damp proofed basement may experience some water penetration especially during excessively wet weather It is also possible that the basement wall may experience some non structural cracking this is due to settlement and or shrinkage Again we reprint a comment from the Warranty Program Manual on this subject The builder shall repair excessively non structural cracks by surface patching These repairs should be made toward the end of the first year of ownership to permit normal settling of the home to stabilize 21 Of course Coughlan Homes will honour its warranty obligation with respect to basement leakage However we will not be held responsible for any damage to contents resulting from water leakage Again if it is your intention to finish the basement area we strongly recommend that you delay this until after the first two years keeping in mind removal and restoration of finished material are not the responsibility of Coughlan Homes If you are using the basement as a storage area take care to keep possessions away from the walls and up off the floor We would strongly recommend that you defer finishing the basement for 24 months as stated in your agreement of purchase and sale page 6 p until this initial drying out period of the house is over BASEMENT FLOOR Because of the nature of concrete it i
18. our control cause the following nail pops tape roll hairline plaster cracks and defects that appear other than structural Although these are not covered by the TARION CORPORATION these are to be expected and will be repaired once at the end of the first year with a coat of plaster only The homeowner will be responsible for finishing beyond this stage FENCES During the first year of occupancy it may be necessary to enter upon the property to adjust or repair surface drainage or sod It is therefore not advisable to install any fencing or planting during this period which may impede such work If such work is necessary we will not be responsible for any damages to your fence and or planting however caused FIREPLACES Refer to manual supplied with unit FOUNDATION WALLS Foundation and basement walls are subject to many stresses and strains The base of the wall being in the ground maintains a fairly constant temperature whereas the top portion extending out of the ground is subject to extreme temperature changes from summer heat to winter cold These temperature extremes cause concrete and other masonry to expand and contract The curing process of the concrete may last for several months The soil on which the foundation is placed may settle slightly which can create additional stresses These stresses may cause some minor cracks to appear These cracks do not affect the strength of the wall in any way and it is not necessary to re
19. responsibility of the home owner DOORS Exterior doors The exterior doors are steel clad insulated doors During periods of extreme cold they have a tendency to warp causing them to be slightly more difficult to lock and unlock This is a normal condition for this type of door and the warp will disappear with the cold weather Movement and settling of the wood framing will lead to warpage of the wooden door frame Slight pressure may be required during latching to compress the weather stripping Exterior doors can warp to some degree because of difference in temperature between inside and 22 outside surfaces This is called a thermal in bow A minor adjustment of the handle latch plates will reduce any gaps that allow air light to enter Interior doors The interior doors are hollow core Masonite During periods of excess humidity you may find that they will bind slightly If this binding is very severe we will adjust the doors DRIVEWAY GRADING Upon moving into your home your may find that your driveway is not paved yet or your agreement of purchase and sale does not call for a paved driveway The driveway will have a layer of gravel on it Some minor settlement and puddles may be apparent during rain and is considered to be normal Please call however if the settlement is excessive and may cause personal or property damage DRYWALL The natural movement of lumber shrinkage and the settlement of the house all of which are beyond
20. website at www tarion com Upon receipt of your Form Tarion will schedule and conduct an inspection within 30 days 50 Submission of a Statutory Warranty Form triggers a specific process and series of time periods as described below Specific exceptions to this Statutory Warranty Process are described beginning on page 15 Note All time periods below are subject to the December 24 to January 1 inclusive Holiday Period In addition where a time period ends on a weekend or holiday it is extended to the end of the next business day that is not a holiday i e where the time period to submit a 30 Day Form ends on a Sunday it will be extended to end on the next Monday where Monday is not a holiday An example of this is provided in the Year End Form section on page 12 The Initial Builder Repair Period Submission of a 30 Day Year End and or Second Year Forrn triggers the builder s initial 120 day repair period as follows The builder repair period for the 30 Day Form begins 31 days following the date of possession If for example your home s date of possession is October 23 2005 the builder repair period for warranted items listed on your 30 Day Form would begin on November 23 2005 The builder repair period for the Year End Form begins on the anniversary of the date of possession So for example if your home s date of possession is October 23 2005 the builder repair period for warranted items listed on you
21. your builder may jeopardize your statutory warranty coverage 53 Seasonal and Special Seasonal Warranty Items Seasonal and Special Seasonal Warranty Items are items on the exterior of or outside your home that can only be repaired effectively in favourable weather conditions The period from May to November 15 is generally considered to have suitable weather conditions for making such repairs Seasonal Warranty Items Seasonal Warranty Items include Exterior painting Exterior cement concrete work including parging application repair Exterior mortar work including brick installation repair Exterior stucco work repairs including repairs to exterior insulation finishing systems a Exterior caulking and a In ground support for decks These items should be listed on your 30 Day Year End or Second Year Form as appropriate see page 12 They will be dealt with according to the timelines set out in the Statutory Warranty Process see pages 13 14 subject to suitable weather conditions as described above If however your builder cannot complete or repair a Seasonal Warranty Item within the required timelines due to unsuitable weather conditions they must do so as soon as possible after suitable weather conditions return and in any event between the following May and September 1 If for any reason your builder does not complete or repair a Seasonal Warranty Item to your satisfaction within thi
22. 12 introduction DE EE Homeowner The person who first acquires the home from a builder for occupancy and the person s successor in title Major Structural Defect Any defect in work or materials a that results in failure of the load bearing portion of any building or materially and adversely affects its load bearing function or b that materially and adversely affects the use of such building for the purpose for which it was intended Including l significant damage due to certain types of soil movement major cracks in basement walls collapse or serious distortion of joints or roof structure and chemical failure of materials Excluding any defect attributable in whole or in part to flood damage dampness not arising from failure of a load bearing portion of the building damage to drains or services damage to finishes and damage arising from acts of God acts of the homeowners and their tenants licensees and invitees acts of civil and military authorities acts of war riot insurrection or civil commotion and malicious damage Normal Typica usual ordinary or reasonably expected PDI Pre Delivery inspection of the home which is conducted by the builder together with the purchaser _ or their designate Properly painted surface Uniform in appearance colour and sheen free of foreign material lumps skins runs sags insufficient coverage drips spatter spills and over spray Construction Performa
23. 7 to July 16 2007 to contact Tarion and request our assistance If the item is determined to be warrantable wc will work with you directly to settle the matter 1f you do not contact us within this 30 day period the Special Seasonal Warranty Items listed on your 30 Day or Year End Form will be considered resolved and the matter closed Air Conditioning Defects in work or materials that result in problems with your builder supplied air conditioner are covered under the one year warranty They should be reported on your 30 Day or Year End Form and they will be serviced by your builder according to the timelines outlined in the Statutory Warranty Process section with one exception A complete lack of cooling between May 15 and September 15 inclusive during the first year of possession of your home may be reported to Tarion separately and will be resolved more quickly Report the problem to your builder immediately so they can assess the situation and resolve the matter If you also wish to report the problem to Tarion we will assist you in determining whether it is an exceptional situation and if so we will ask you to complete and submit an Air Conditioning Form Your builder will be given 30 days from the date that we receive your Form to correct the complete lack of cooling if it is warranted If they fail to do so you will have 30 days to contact us and request a conciliation Tarion will schedule a conciliation inspecti
24. AIR TEMPERATURES RELATIVE HUMIDITY INDOOR AIR 29 C TO 23 C NOT OVER 15 29 C TO 18C NOT OVER 20 23 C TO 18 C NOT OVER 25 18 C TO 12 C NOT OVER 30 12C TO 7C NOT OVER 35 7CTO 5C NOT OVER 40 Relative humidity levels are base on an indoor temperature of 21 c For higher temperatures lower humidity levels are required INSULATION Your new home has as much and in many cases more than the required insulation However no house is completely draft free Under extreme weather conditions some air will be forced through slight openings i e wall plugs and exterior door and window weather strips PANELLING WOODWORK CABINETS ETC The following characteristics are the results of natural movement of lumber framing and are common to all wood frame houses A Minor cracks that appear in wood surfaces B Minor gaps that appear between cabinets vanities countertops and the walls C Minor joints that open in door and window trim D Fireplace mantels that shrink slightly from the wall or at joint E Wood flooring that open between boards or settles away from shoe moulding at walls or under door jambs F Squeaks in linoleum or tile underlay oak flooring or stair treads G Minor gaps between stair or mouldings and walls These characteristics are to be expected and are not to be considered repairable under the warranty However if any of the above seem extreme to you they will be checked by us and repaired if nece
25. METER 28 32 Relative humidity Humidity is normally measured as relative humidity RH RH is a percentage that indicates the amount of moisture in the air relative to the maximum amount the air can hold at that temperature For instance when air at a given temperature contains all the water vapour it can hold at that temperature it has a RH of 100 per cent If the humidity exceeds 100 per cent moisture will begin to condense from the air If the air contains only half the water it can hold at that temperature the RH is 50 per cent Warm air can hold more moisture than cool air so that the RH of a sampie of air will change as the temperature changes even though the actual amount of moisture in the sample air does not For example as a sample of air cools the RH rises Setting accurate readings ou should make sure that your hygrometer provides accurate eadings The technical term for this Calibration When you calibrate your hygrometer you are testing its ccuracy by comparing it with an dependent standard Sensitivity Accuracy once calibrated Ease of calibration the pointer Calibration made simple All hygrometers should be calibrated Some are not properly set when they leave the factory Others even the best models on the market may experience what is known as drift which means that they do not hold their accuracy over long perio
26. OGRAM Introduction PRU REC A O VIIGMUEMENGUD MM CIEN E NEED FUN CICLOS NEEEIIN DUCERET Damage caused by insects or rodents except where construction does not meet specifications of the Ontario Building Code Damage caused by municipal services or other utilities Surface defects in work and materials specified and accepted in writing by the homeowner at the date of possession Warranty is also not applicable to Temporary or seasonal homes not built on permanent foundations and not insulated sufficiently to enable year round living i e cottages Homes built on pre existing footings or foundations Homes that have been lived in or rented prior to sale Homes built in converted buildings Homes purchased from a receiver or trustee may not have warranty coverage in certain circumstances If there is any conflict between this publication and the Act or Regulations the latter prevail The Warranty Program assumes no liability for any error or omission in this publication INCOMPLETE MISSING OR DAMAGED ITEMS Pre Delivery Inspection PDI A pre delivery inspection PD is conducted by the builder and the prospective homeowner or the homeowner s designate on or before the date of possession The PD provides an important opportunity for the prospective homeowner to observe and record any items in the home that are incomplete missing damaged or non operational If the item is covered by a statutory warranty
27. OUGHLAN HOMES Service Department 905 427 5559 For Emergency Procedures please refer to page 4 Dear Homeowner Congratulations on your purchase of a Coughlan Home Please take a few moments to read the enclosed information so that you will know what to expect after taking possession of your home We have taken great pride in building a quality home for you However it is still possible that some minor items may have been overlooked It is our policy to carry out a thorough inspection with you before you move in and all items on this pre delivery inspection PDI report will be attended to promptly Please keep this information package together with your purchase agreement and other pertinent documents relating to your home for handy future reference We thank you in advance for your anticipated co operation If you have any questions which have not been answered in the enclosed literature please feel free to contact our customer service department at the number listed above or on our website at www coughlanhomes com Sincerely Coughlan Homes TABLE OF CONTENTS Service procedures cie eL de ee cei EVE HER od ae p ua ke oae oz a du Rar uen page 3 Emergency Procedures 2 cnn er d arc de bete page 4 Introduction Residential Building Industry Agencies page 5 TARION Construction Performance Guidelines 2 edition ssss page 6 14 Inspections amp Deficiency List Submissions
28. UIDE ALUMINUM SIDING SOFFIT FASCIA EAVES TROUGH Vinyl or aluminum siding should be washed with mild detergent and water once a year to retain its original beauty However you should not allow lawn sprinklers to spray upon the vinyl aluminum surface as this may cause discoloration ASPHALT DRIVEWAY AND CONCRETE GARAGE FLOORS Minor settlement tire markings and stones that may flake out are normal characteristics Be careful to avoid the following potential causes of damage to your asphalt 1 Oil or gas drippings from a car As soon as they are noticed the driveway or garage floor should be washed down with a hose 2 During warm weather pointed objects such as chair legs bicycle kick stands etc tend to sink into asphalt 3 Heavy vehicles should not be permitted on the driveway CERAMIC FLOOR AND WALL TILE Ceramic floor and wall tiles are very durable and will last for many years Normal shrinkage and settlement in a new home may cause hairline cracks in the grout lines and on rare occasions may cause a tile to crack or come loose Coughlan Homes will repair any of these minor deficiencies within the builders warranty period Always use non abrasive cleaners on ceramics and clean up spills immediately as grout is slighting porous and stains may occur Maintenance of silicone caulking is extremely important All areas that have silicone in tub and shower areas should be checked every 3 months We cannot be responsible for repairs due
29. a conciliation If you do not contact us within that time period we will not be able to help resolve the situation It is important that you properly maintain your home To help you do this a maintenance information scction is included on page 18 of this booklet If your builder has provided you with additional maintenance guidelines you should also refer to them 38 The Builder s Role Your builder provides statutory warranty coverage for your home during the first two years of possession and is responsible for following the minimum customer service requirements to address warranty items as outlined in this booklet Based on these requirements your builder must 1 Provide you with a copy of the Homeowner Information Package at or before your Pre Delivery Inspection described on page 3 It must contain their contact information for use in the event that an emergency should arise this may be in a covering letter or on a business card inserted into the inside back pocket To confirm receipt of this booklet you or your designate will be asked to sign either the Confirmation of Receipt of the Homeowner Information Package Form or the Certificate of Completion and Possession CCP 2 Conduct a PDI of your completed home before you take possession to assess its condition At the PDI they must provide you with a copy of a completed PDI Form noting any deficiencies unauthorized substitutions or items that cannot be
30. added to jump to the online version of manual Q The window cranks keep falling out of the track what should do A The arm for the crank tends to loosen off over time causing it to fall out of the track The arm needs to be bent slightly upwards so it rests above the track and doesn t fall out during opening closing Q can see light and or feel cold air coming in through the front door Is it installed correctly A Yes doors are one of the most common items to shift during settlement of your house Usually a slight adjustment of the latch plate will give your door a tighter seal Q Why is the handle on my door from the garage loose Why is the hole too big for the handle A During colder conditions the steel clad doors tend to shrink causing the handles to become loose and fall out of position In this case the handle must be raised and re tightened back in its original position Q My cabinet doors don t line up when will you fix this A This item falls under maintenance As per Tarion cabinet doors need to be adjusted from time to time due to normal use You can try adjusting the doors by turning the screws on the hinges or add it to one of your Tarion lists and we will be happy to show you how to do it Q Why is one of the switches in my main bathroom upside down A This is a 3 way switch and can be reversed by flipping the other switch by your thermostat Q Why is there an extra switch near my thermostat Why does it c
31. after hour s emergencies Call the contractor listed at the bottom of the page first If you do not receive a reply after 4 hours then call our emergency pager at 416 426 2645 All non warranted or out of warranty emergencies are the responsibility of the homeowner For calls made to the contractor which are determined to be non warranted upon assessment please be advised that there may be a charge for the service call which will be at the homeowner s expense Please be advised that before calling this emergency number that you check the back of your warranty certificate to determine if the condition falls within the builder warranty period Items considered to be an emergency are e Total loss of heat between September 15 and May 15 e Gas leak Total loss of electricity Total loss of water supply Total sewage stoppage Plumbing leak that requires complete water shut off Major collapse of any part of the home s exterior or interior structure Major water penetration on the interior walls or ceiling Large pool of standing water inside the home e Any situation in the opinion of TARION which would make the home uninhabitable due to health or safety reasons Emergency situations due to the failure of the municipality or utility to provide the service are not covered by warranty as they are out of the builder s control For additional information regarding emergency circumstances please refer to page 15 of your Homeow
32. against major structural defects the Warranty Program provides extended coverage for major structural defects in years three through seven CONDITIONS NOT COVERED UNDER WARRANTY it is important for homeowners to note what is not covered by the statutory warranty The Act sets out the following exclusions from warranty coverage Defects in materials design and work supplied by the homeowner Secondary damage caused by defects under warranty such as property damage and personal injury Normal wear and tear Normal shrinkage of materials caused by drying after construction Damage caused by dampness or condensation due to failure by the homeowner to maintain adequate ventilation or proper operation of moisture producing devices such as humidifiers Damage caused by the homeowner or visitors Alterations deletions or additions made by the homeowner Settling of land around the building or along utility lines other than beneath the footings of the building Damage resulting from acts of God Contractual warranties which lie outside the Ontario New Home Warranties Plan Act The term major structural defect is defined in Regulation 892 Section 1 made under the Ontario New Home Warranties Plan Act see the definitions included in the Terminology section on pages 15 17 Construction Performance Guidelines Second Edition effective December 1 2003 im ONTARIO NEW HOME 12 WARRANTY PR
33. ances or hazards and a maximum of 25 000 for coverage of septic systems Deposit Protection Your deposit is protected by Tarion up to a maximum of 40 000 for frechold homes and 20 000 for condominium units in the event that your builder is unable to complete the sale of your new home because of bankruptcy their fundamental breach of the purchase agreement or in the event that you are otherwise legally entitled to treat your purchase agreement as at an end before closing Your Home s Statutory Warranty What s Included If you have entered into a contract with a builder to construct a freehold home on lands you own the money that you pay to the builder will be protected up to 40 000 Tarion will pay the difference between the value of the work and materials supplied by the builder and the amount you paid the builder in the event that the builder fails to substantially perform the contract oy ordeals ate uda Before treating your purchase agreement as at an end before closing you should consult a lawyer to ensure that you will be within the scope of the deposit protection under the Act To make a claim for a deposit refund please contact us at 4 1 877 9TARION Delayed Closing Compensation This Section Applies to Freehold Home Buyers Only The Act specifies that your builder may delay closing of your home for up to five days without giving notice or paying compensation They may also delay closing for up to 120
34. aused by excessive snow load or ice damming ROOF SHINGLES The shingles on your roof are self sealing gravel coated tarpaper and with proper care should last many years During your pre move inspection check the roof for missing shingles and note this on the inspection form as any shingles that are damaged by wind or ice or snow after your occupancy are not the responsibility of Coughlan Homes Any such damages should be reported to your insurance agent Every spring and fall all flashing and caulking should be checked for shrinkage which could cause leakage resulting in damage to the interior of your home We will correct any shrinkage reported to us within the first year of possession 26 SOD Your new lawn has been installed quite recently or will be in the near future and requires immediate maintenance Although the lawn is delivered and laid in as fresh a condition as possible it will not stay that way unless the following main steps are followed by you 1 Water the lawn immediately and frequently Do not water in hot sun it is better to wait until evening or early morning For the first 14 days of installation it is recommended that the lawn be watered twice daily It is imperative water completely penetrates through sod Periodically lift sod to ensure complete saturation 2 Do not walk on freshly laid sod The topsoil underneath is soft from watering and footprints and other damage could result We will not be responsible for s
35. builders statutory warranties and provides extended major structural defect coverage for years three through seven after a home s date of possession STATUTORY WARRANTY COVERAGE Warranty coverage is set out in the Act and takes effect from the date a homeowner takes possession of a new home from the builder the date of possession It remains in effect even if the home is sold or otherwise transferred before the end of the warranty period There are three types of statutory warranty protection or coverages including The One Year Warranty A builder warrants that for one year from the date of possession the home is free from defects in work and materials is fit to live in and e meets Ontario Building Code requirements Builders should provide homeowners with ali warranties provided by manufacturers suppliers and subcontractors that may extend beyond the first year Homeowners must make claims on these extended warranties directly to the manufacturer or distributor A builder is also required to provide a warranty against delayed closings or delayed occupancy for condominium units that occur without prescribed notice and the homeowner may make a claim under this warranty within one year after the date of possession For more information on delayed closings homeowners should refer to the Homeowner Information Package or visit the Warranty Program Web site at www newhome on ca 3 Th
36. cond Edition effective December 1 2003 N a 7 Construction Performance Guidelines ONTARIO NEW HOME WARRANTY PROGRAM 14 INSPECTIONS amp DEFICIENCY LIST SUBMISSIONS S0 day 1 year 2 year and 7 year Warranty At some time before your closing date you inspected your house together with our on site construction supervisor This pre move inspection was mandatory At this inspection you completed a TARION CORPORATION Certificate of Completion and Possession which enrolled you in the New Home Warranty Program This listed any defects which were discovered during this inspection but your warranty is not limited to these items Please refer to page 9 of your Homeowner Information Package or to TARION s website www tarion com for more detailed information on this coverage The One Year Warranty covers That the house is constructed in a workmanlike manner and free from defects in material Is fit for habitation Is constructed in accordance with the Ontario Building Code Is free of major structural defects The Two Year Warranty covers e Water penetration through the basement or foundation walls e Defects in materials including windows doors and caulking or defects in work that result in water penetration into the building envelope e Defects in work or material in the electrical plumbing and heating delivery and distribution systems e Defects in work or materials which result in the detachment displacement or deteriora
37. consumers at certain times of the year thermostats will be adjusted upwards by service people or owners to compensate for this reduction atures ah res es less accurate at measuring temper timately temperatu in the water heater will rise Current codes require a water heater to be equipped with a temperature relief valve or a device that is designed to shut off the supply of electricity or fuel and will limit the temperature to less than 99C far above the 49C i i e The installation of anti scald devices addresses the technical limitations of the water heater and thermostat e Standing Committees responsible for technical content in the Plumbing Code reviewed comments on this issue from the public and various stakeholders including Safe Kids Canada CSA CIPH water heater manufacturers Health Canada etc and recommended that water be stored at a higher temperature and be delivered at a lower temperature Should you have any questions concerning the implementation of Article 7 6 5 1 please contact the undersigned Plumbing Inspector 36 i l DEC 01 2008 10 37 Hot Seat Tunnel Wlumbing contractors should 7 expect some heat from their cus 2 tomers asa result of a recent deci sion by building code officials to reduce the mazimum domestic hot water DHW temperature at the tap Phones will ring as customers wonder why their water is lukewarm i
38. ds and need to be re calibrated Mechanical Hygrometers Electronic Hygrometers Cost 10 to 20 About 35 to 60 Appearance Plastic or wood often round with a pointer and dial display display May stick if humidity does to humidity not change for a long time Reasonably accurate Some can be physically corrected by adjusting Plastic construction LCD Sometimes slow to respond to changes in humidity Usually accurate in the mid to high humidity ranges inaccurate in the lower ranges below 30 per cent relative humidity Cannot be physically correctec Calibration is easy A step by step procedure using everyday household items is described in the box on the next page The basic principle is to create a small scale environment where the relative humidity is known You place your hygrometer in this environment and compare its reading to the known humidity level 29 33 Calibrating your hygrometer You can do it Ingredients 125 ml about 2 cup table salt 5O ml about 1 4 cup tap water Equipment hygrometer acoffee cup a large 5 litre clear Ziploc bag or a well sealed pressure cooker Step l Get to know your hygrometer If your hygrometer has a pointer look for screws or knobs on it that will allow you to move the pointer If there are none or if you have an electronic hygrometer physical adjustment will not be possible but you can still ca
39. e the iggest complaint will con luke warm water The plumber if he follows cade as required to do as a condi the cade as required to do as a condi hon of holding a plumbing license will EG Ig p curiomers will make the mereri ecessary tanks remain at 60 C but a mixing modifications themselves or Gnd an unbcensed contractor that will The end result will be a boost for the unlicensed trade the growth of whi SaleKids Caneda the trationat perature 05 49 C As reported n the the industry is trying so hard to restrict along with plumbing systems in many Canadian homes that don t comply with the National Plumbing Code That isn t good for the industry and it cer tainly isn t good for the children that Safe Kids Canada is trying to protect i 37 omeowner Information Package Your Home s Statutory Warranty Roles and Responsibilities As required by the Ontario New Home Warranties Plan Act every new home built in Ontario comes with specific warranty coverage provided by your builder and backed by Tarion or provided by Tarion directly This booklet provides details about your home s statutory warranty coverage and the process for addressing warranty related matters The statutory warranty process involves three parties the homeowner the builder and Tarion 1 Each party has specific roles and responsibilities which are outlined below 2 3 4 5
40. e of check ups and clean ups 57 APPENDIX Website resources www coughlanhomes com www tarion com www cmhc ca On the following pages you will find additional maintenance and warranty information relating to the finishes or from the manufacturers involved in the construction of your home 58
41. e terms builder and vendor are defined in the Ontario New Home Warranties Plan Act see the definitions included in the Terminology section on pages 15 17 Throughout this document the term builder will be used to refer to builders and vendors Construction Performance Guidelines Second Edition effective December 1 2003 cS Ex ONTARIO NEW HOME WARRANTY PROGRAM introduction The Two Year Warranty A builder warrants that for two years from the date of possession the home is free from Water penetration through the basement or foundation walls Defects in materials or work including windows doors and caulking that result in water penetration into the building envelope Defects in materials and work in the electrical plumbing and heating delivery and distribution systems Defects in materials and work which result in detachment displacement or deterioration of exterior cladding such as brickwork aluminum or vinyl siding Violations of Ontario Building Code regulations under which the Building Permit was issued affecting health and safety including but not limited to fire safety insulation air and vapour barriers ventilation heating and structural adequacy Major structural defects For a definition of major structural defect see the section entitled Terminology Seven Year Major Structural Defect Coverage in addition to the builder s two year warranty
42. ergency nature will be attended to immediately All other warranted items that are NOT emergencies and not recorded on the 30 day list will be attended to at the year end Although this procedure limits the number of lists received from home owners we will in the event of emergency situations make an exception and treat such items with priority In order to do this we must reserve the right to occasionally cancel a scheduled appointment due to an unscheduled emergency situation Please note that in order to have work done on the interior of your home after your possession date either someone must be at the home at the time of the scheduled appointment or we will gain access by using our master key during normal business hours once permission to enter has been confirmed with our service department Please rest assured that we will not enter your property without first confirming the appointment with you the homeowner If access is not permitted for any reason whatsoever expedient repair of warranted items cannot be guaranteed We trust that by following the above procedures we will inconvenience you as little as possible and allow you to get maximum enjoyment from your new home Please read the following Maintenance Guide and keep it handy for future reference If you require further information or have any questions please contact Coughlan Homes Service Department at 905 427 5559 EMERGENCY PROCEDURES For all warranted weekend and
43. erts have developed rules of thumb to help homeowners make decisions regarding humidity levels in their houses The limits should be used as guides only Acceptable or comfortable humidity levels will actually vary from season to season from house to house and even between rooms in the same house Some rules of thumb to prevent window condensation during the heating season Recommended indoor RH 30 per cent to 50 per cent When it is below 10C outdoors recommended indcor RH 30 per cent 30 34 Taking action Humidity can be controlled If the relative hurnidity in your home is too high you can reduce it if it is too low you can increase it This may require simple changes in your family s habits such as remembering to open or close doors or windows Or you may need to install equipment such as exhaust fans in bathrooms or kitchens to remove excess humidity Very low indoor RH levels in winter may be due to cold dry air leaking in from outside Sealing up the house by weatherstripping and caulking will improve humidity conditions indoors and may reduce your heating bills at the same time Humidifiers both stand alone appliances and devices attached to your furnace can be useful for increasing indoor RH levels But remember that humidifiers if not installed used and maintained properly can also be sources of excess of moisture and mold in your home The final analysis Humidity levels
44. ge resulting from an Act of God E g wind rain hail freezing lightening insects fire etc or other acts not reasonably within the control of Coughlan Homes Damage caused by insects and rodents unless the construction did not meet Ontario Building Code Damage caused by municipal services or other utilities Surface defects in workmanship and materials specified and accepted in writing by the owner at the date of possession All damages scratches chips scrapes stains etc not listed on the Pre delivery inspection PDI report Any special items agreed to between home owner and builder such as appliances rugs special fixtures and finishes which are subject to a warranty or guarantee given by the manufacturer or supplier thereof regardless of the terms of or any conditions limiting such guarantee Minor drafts at door and window openings and at electrical outlets and baseboards Locating survey monuments and boundary lines Winterkill in lawns or damage resulting from animals or lawn furniture Death of a mature tree Damage to driveways caused by heavy or sharp objects or petroleum products Depression of less than six inches 6 unevenness flaking or surface stones checking cracking at the edges of asphalt driveways 29 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 Minor surface cracks in concrete floors porch or patio slabs d
45. indred Industries Salerno Kitchens Maintenance amp Warranty Metropolitan Heating Maintenance Guidelines amp Warranty SERVICE PROCEDURES Upon moving into your home you may find items in need of repair or replacement To get these items completed please follow these procedures If the items are outstanding from your initial inspection nothing needs to be done because this list will be distributed to the appropriate contractor to rectify the problem We will try to have those items completed within the first three weeks of your occupancy However if certain materials are not available at the time or weather conditions do not permit some items to be completed within the three weeks those items will be completed as soon as availability and weather permits After you have been in your home any new items that have appeared should be recorded on your 30 day deficiency list within 30 days or on your 1 year deficiency list after 30 days Forms can be found in the Homeowner Information Package that was mailed to you prior to closing or copies can be obtained from TARION s website at www tarion com Once completed lists are to be submitted to our customer service department by fax 905 686 9738 regular mail or hand delivery Upon receipt of your list a member of our staff will contact you to arrange an appointment to have these items checked or a contractor will contact you directly to come and inspect repair the problem Items of an em
46. iniums Only Condominium Common Elements are not included in the PDI of your unit The condominium Board of Directors may complete a separate PDI with the builder for all of the common elements If you see any damage or defects in the common elements you should notify the Board of Directors so that they can decide whether to record them in a common elements PDI or to take action under the common elements warranty ak What are Substitutions f your purchase agreement gave you the right to select certain items of construction or finishing such as colours and styles these usually cannot be substituted without your written consent In addition if your purchase agreement states that your new home will include particular items such as a certain model of appliance or a specific brand of window but does not give you the right to make a selection then such items can only be substituted with items of equal or greater quality If you think that an unauthorized substitution has occurred it should be noted on the PDI Form If you are unsure about your rights regarding unauthorized substitutions you may wish to seck the advice of a lawyer What Happens to the PDI Form Once the PDI Form has been completed and signed your builder will give you a copy for your records Your builder will also submit the original to us within 15 days after your home s date of possession IMPORTANT The PPI Form is not the same as a Stat
47. laim or if you and your builder cannot agree on the amount of compensation payable you may make a claim to Tarion during the first year of possession To do so please contact us at 1 877 9TARION to obtain a Delayed Occupancy Form package Keep all your receipts and other supporting documents related to your expenses during the period in which the occupancy was delayed as you may be required to provide them so we can assess your claim The One Year Warranty Your home s statutory one year warranty coverage begins on the date you take possession of the home and ends on the day before the first anniversary of this date For example if your home s date of possession is October 23 2005 the one year warranty begins on October 23 2005 and ends on October 22 2006 The one year warranty is provided by your builder and it requires that the home be Constructed in a workmanlike manner and free from defects in material Fit for habitation a Constructed in accordance with the Ontario Building Code and Free of major structural defects Did You Know Vol vour statutory x The Two Year Warranty Your home s two year statutory warranty coverage begins on the date you take possession of the home and ends on the day before the second anniversary of this date For example if your home s date of possession is October 23 2005 the two year warranty begins on October 23 2005 and ends on October 22 2007 The two year wa
48. larly deadly form of pneumonia As a result the industry suggested a compromise that storage type DHW valve or other anti scald device be incorporated into the plumbing system at each fixture to reduce the DHW tem November December issue of Plumbing amp HVAC Product News that compro mise was approved by the Standing Committee on Building and Plumbing Services of the Nationa Research Council That should have been the end of it The final stage approval by the CCBFC for inclusion in the next edition of the National Plumbing Code should have been a formality And it would have been except that Safe Kids despite the concems over Legionella kept pushing to have the minimum DHW tempera ture reduced ta 49 C By the time the CCBFC met in Victoria B C in April the requirement that DHW storage tanks remain at 60 C had been dropped from the wording Once again the industry lobbied to have this reinstated The CCBEC appointed an ad hoc committee to study the issue l A month lates not only did the com mittee recommend reinstating the 60 C requirement but they also wrote a letter to the Canadian Standards Association CSA urging s change in the water heater design standard that would make it impossible for the hameowner to turn the temperature below that point The industry has survived another crisis but for the working plumber the mind the 200 additional cost to Th ral vang valves in each new hom
49. librate Step 2 Prepare the mixture Piace the tap water and the table salt in the coffee cup and stir for about a minute Step 3 Set up Put the coffee cup and your hygrometer inside the plastic bag or pressure cooker and seal tightly Note that salty water can damage your hygrometer if it comes in direct contact with it Put the bag or pressure cooker in a draft free place and out of direct sunlignt where the room temperature is likely to remain even Step 4 Check your RH reading After eight to 12 hours note your hygrometer s RH reading Your hygrometer should read about 75 per cent the standard If it does you do not need to adjust it If it does not read close to 75 per cent note the difference between your hygrometer reading and 75 per cent Go to step 5 Step 5 Correct to the standard If your hygrometer is adjustable immediately adjust the reading to 75 per cent If your hygrometer cannot be adjusted record the difference you noted in Step 4 In the future each time you take a reading from your hygrometer you will need to add or subtract that difference How often should you calibrate Once you have calibrated your hygrometer you can be confident that you are getting accurate readings Even so you should re calibrate your hygrometer at least once a year especially if it is a mechanical instrument to make sure that it continues to work properly Humidity How much is too much or too little Exp
50. n using a humidifier or dehumidifier be sure to follow the manufacturer s instructions In the winter keep the relative humidity in your home in the range of 30 45 Lower humidity levels may affect your health and cause things made of wood to shrink Excess humidity can cause condensation on windows and damage the surrounding wall In the summer dehumidify the basement to avoid condensation build up on the cool foundation walls Relative humidity levels should not exceed 60 3 Work with your builder to ensure that leaky pipes and fixtures are repaired immediately Clean and completely dry any areas that are dampened or wet within 48 hours 4 Store organic materials such as newspapers cardboard boxes and clothes away from cool damp areas to prevent moisture build up Keep storage areas tidy so that air circulates freely 5 Ifyou are adding a hot tub to your home or have a large collection of plants consider the amount of moisture they will add to your indoor air and ventilate accordingly 6 Never vent your clothes dryer inside your home 7 Investigate and identify any musty smells and odours They are often an indicator that there is a hidden moisture problem We have included a Home Maintenance Checklist in this booklet on the following pages to guide you through your annual maintenance routine The checklist provides a monthly breakdown of items for inspection and is intended to help you set up a regular schedul
51. nce Guidelines Second Edition effective December 1 2003 ONTARIO NEW HOME WARRANTY PROGRAM 16 13 Introduction Repair Activity to be undertaken by the builder as referred to under Action for conditions included in the Construction Performance Guidelines The method of repair may involve restoration alteration or partial or full replacement of materials or equipment The builder must choose a repair method that will satisfy the acceptable performance condition specified in the applicable guideline Generally where repairs are necessary colour and or texture may not match exactly the surrounding original material Smooth An even surface that is free from bumps projections foreign material etc Specified plane A flat invisible line between two points on the surface of a wall ceiling or floor which defines the intended flat surface The points shail be located as far apart as possible e g opposite sides of a room or opposite ends of a wall Such a plane of reference is used to measure the variation between the specified plane and the actual surface See Appendix A4 Measuring Variation from the Specified Plane Using a Plane of Reference Vendor The person or entity who sells on its own behalf a home not previously occupied to a homeowner Visible Easily seen when viewed from a position that is norma to the use of the room or area e g hallway standing position living room standing or sitting Se
52. nd submit them within the time periods set out in the Warranty Services Rules For more information on the PDI and the Waranty Service Rules homeowners should refer to the Homeowner Information Package HOW TO USE THIS DOCUMENT The Construction Performance Guidelines are divided into articles based on construction sequence The information is organized according to types of conditions and in each case the following is described e Condition A brief description of the identified situation What is acceptable The acceptable performance standard of the condition Which warranty applies The Statutory warranty that applies and any exclusions Required action A description of the action that the builder or homeowner must take to rectify the identified condition Remarks Information to help users understand and solve the problem Construction Performance Guidelines Second Edition effective December 1 2003 los ONTARIO NEW HOME WARRANTY PROGRAM 14 11 Introduction TERMINOLOGY Builder The person or entity that undertakes the performance of all work and supply of all the materials necessary to construct a completed home whether for the purpose of sale by the person or entity or under a contract with a vendor or homeowner In these Guidelines the term builder is used to refer to both vendors and builders Building Envelope The wall and roof assemblies that contain the b
53. ner information Package or page of this manual Please note that water seepage throughout the foundation walls or windows is not considered an emergency and is to be addressed to our Service Department in writing on the next business day Please be advised that Coughlan Homes will not be responsible to repay the homeowner or occupant of any of the warranted service calls not addressed to the builder in writing within the warranty period or for work performed by an outside contractor hired directly by the homeowner for any reason whatsoever In the event you have a real plumbing heating or electrical emergency please contact the numbers listed on the bottom left corner of your PDI acknowledgement form received at the time of your Pre Delivery Inspection It is advisable to keep these numbers handy at all times Plumbing Heating Electrical No Hot Water Please refer to the following pages in order to determine warrantability of the items listed on your reports The following 9 pages will clearly outline how the builder or TARION Warranty Program will make decisions when builders and homeowners disagree about an item covered under statutory warranty For a complete listing of items please refer to the Construction Performance Guidelines published by the Ontario New Home Warranty Program at www tarion com or call 1 877 982 7466 Please note that the following residential building industry agencies contributed to the development of the
54. ner s request so be sure to file your Statutory Warranty Forms on time as you will not be able to request our help unless you do so When considering whether to submit a Statutory Warranty Form you should to refer to your PDI Form or purchase agreement to determine whether any items remain outstanding or unresolved If you are in doubt as to whether an outstanding item is covered by your home s statutory warranty you can refer to Tarion s Construction Performance Guidelines which outline what does and does not represent a warrantable defect for almost 300 items The Guidelines are available on our website at www tarion com You should be aware thai natural Pconstructiol l settling and the drving Statutory Warranty Forms In order to protect your warranty you must use specific Statutory Warranty Forms to submit outstanding warranty items to Tarion and you must submit the Forms within specific time periods as follows During the first year of possession of your new home a 30 Day Form can be submitted during the first 30 days after you take possession and a Year End Form can be submitted within the last 30 days of the first year of possession During the second year of possession a Second Year Form can be submitted anytime During years three through seven of possession a Major Structural Defect Form can be submitted anytime Submission periods are subject to the December 24 to January 1 inclu
55. nt that you understand how to operate your home s systems because not using them properly could affect your warranty coverage Due to the importance of the PDI we suggest that you choose a different time to show your new home to family and friends Your focus during the inspection should be on observing the home itself and listening to the instructions provided by your builder Using a Designate at the PDI You can have someone accompany you ter the iriction s I vour designate Hoi TE desig uec I r builder may re notify them in advance and pro written vou that t rson mas the CCP wd or the Confirmation of Receipt of the 1withorvation fon T TED veh ihe PIE For ier Irformation Package Check your purchase agreement to see il such potilication is required The PDI Form and Certificate of Completion and Possession During the PDI your builder will provide a PDI Form on which any items that need attention must be recorded It is important to note that the PDI Form serves as the official record of the condition of your home before you move in After all the items are recorded on the PDI Form you or your designate will review and sign it to confirm that the listed items are complete and accurate You will also be asked to review and sign a Certificate of Completion and Possession This document states your home s enrolment number with Tarion and the date of possession which is also the start date of your statut
56. nts as required O Test exhaust fans SPRING March April May oo0o0000 000000000 0 Have fireplace serviced as needed Shut down and clean furnace humidifier and close the furnace humidifier damper on units with central air conditioning Check air conditioning system and have serviced every two or three years Clean or replace air conditioning filter if applicable Check dehumidifier and clean if necessary Turn OFF gas furnace and fireplace pilot lights where possible Clean windows screens and hardware Open valve to outside hose connection after all danger of frost has passed Examine the foundation walls for cracks leaks or signs of moisture and repair as required Re level any exterior steps or decks which moved due to frost or settling Check eaves troughs and downspouts for loose joints and secure attachment to your home clean any obstructions and ensure water flows away form your foundation Clear all drainage ditches and culverts of debris Check roof for loose or cracked shingles Check driveways and walks for frost damage Check caulking for air and water leaks Lubricate weather stripping Check exterior finishes Sand prime and paint any peeling paint due to weathering 17 SUMMER June July August O QU uM 0O O 000000 ENDE OO O O Monitor basement humidity and avoid relative humidity levels above 60 percent Use a dehumidifier to maintain safe relative humidity Clean or replace air conditi
57. of the water heater to lower the temperature to 49C or e Installation of a water heater with an integral anti scald device You should be aware that according to the Ministry the replacement of a domestic water heater is a material alteration and that as such the installation should be carried out to ensure that the temperature of the hot water at the existing taps does not exceed 49C If a faucet is replaced the temperature of the hot water at that faucet shall not exceed 49C If an existing plumbing system is extended only those faucets installed on the extended portion of the system are required to be regulated to 49C The setting of the thermostat on the water heater to 49C will not be considered as sufficient compliance with Article 7 6 5 1 There are a number of reasons for this and they include but are not limited to e Thermostats are not calibrated achieving a temperature of 49C is virtually impossible and in all robability the temperature will be much less Reduced temperatures raise the potential for legionella colonization in the tank While many experts believe that thig does not pose a problem for healthy adults there are an equal number that do believe that the elderly children and those with health problems are at risk this raises the issue of putting a segment of the population unknowingly at risk of contracting Legionnaires Disease _ Reduction of temperatures will lead to a decreased volume of hot water available to
58. olled can have serious consequences Sometimes this damage is easily seen at other times the damage is hidden inside wall or roof space Regardless of where it occurs moisture damage can lead to serious problems such as rot and structural failure 56 How can control moisture Tarion recommends that new homeowners always use their home ventilation system to control moisture Here are some extra tips you can follow to help prevent moisture damage to your home Outside the home 1 Keep flowerbeds or landscaping at least six inches or 150 mm away from the top of the foundation and do not change the direction of the grading or the slope of the ground away from the house Placing soil near or above the top of the foundation allows moisture to come into direct contact with the structure of the building 2 Clear eavestroughs of debris regularly and extend downspouts so that water is directed away from the building Water flow can erode the ground near the foundation and create depressions where water collects Standing water near the foundation can force its way into the basement 3 Inspect the caulking around windows and doors and on the roof to ensure it hasn t become cracked or separated 4 Have your roof inspected regularly to ensure shingles flashing and chimney caps are in place and scaled properly Inside the home 1 Purchase a hygrometer to monitor the relative humidity in your home 2 Whe
59. on and send you a report regarding your claim within 10 days of your request for a conciliation Extraordinary Situations Another exception to the time periods set out in the Statutory Warranty Process is in the case of an extraordinary situation There are two types of extraordinary situations either of which could cause your builder to seek an extension of the time periods 1 An industry or regional event that affects a segment of the construction industry or region of the province such as labour trade or materials shortages strikes or other labour disputes and severe weather or other acts of nature or 2 Special circumstances affecting a particular builder or home such as the special order of a part that will take more time to arrive than the Statutory Warranty Process time periods allow If your builder applies to Tarion for this type of extension on any of your outstanding items they will notify you in writing If the extension is granted we will set a new time period and confirm it with you 55 Maintaining Your New Home By conducting regular and proper maintenance on your home you will be helping to ensure that your statutory warranty rights are protected Talk to your builder about what you should be doing both inside and outside during the various seasons of the year to benefit from their experience with home maintenance They might even provide you with an instruction guide to help you along We have
60. on of outstanding warranty items during the first 30 days of possession of your new home For example if your home s date of possession is October 23 2005 you can submit your 30 Day Form between October 24 2005 and November 22 2005 We recommend that you fill out and submit a 30 Day Form on or about the 25th day after your home s date of possession On this Form you may include items that were listed on your Pre Delivery Inspection Form that have not yet been addressed as well as new items that you have discovered since taking possession of your home Tarion will only accept and act on the first 30 Day Form that is properly submitted on time and only one 30 Day Form may be submitted so make sure it is complete If we do not receive a 30 Day Form from you on time then you will have to wait until the last 30 days of the first year of possession of your home to notify us of outstanding warranty items The Year End Form Use the Year End Form provided with this booklet to notify Tarion of outstanding warranty items during the last 30 days of the first year of possession of your new home For example if your home s date of possession is October 23 2005 you may submit a Year End Form to us between September 23 2006 and October 22 2006 Since in this example the year end expiration of October 22 2006 falls on Sunday the submission period is extended to the next business day which is Monday October 23 2006 You may s
61. on walls and ceilings Scratchy nose and throat problem Moldy bathroom Breathing problems Musty smells Static and sparks We need humidity for our comfort Allergic reactions Problems with electronic equipment and health But too much or too Long term Damage to the house Continuing discomfort j effects and contents Damage to furniture and other litte humidity can produce a host of Ongoing allerges iers difficulties for householders See Other health problems Humidity Hassles Some of the problems are no more than nuisances others could be far more senous Many are familiar to Canadians often occurring during CMHC SCHL the heating season when it is very oe ee oe Were ara HOME TO CANADIANS closed and indoor air circulation di and ventilation are reduced Canad 27 31 Diagnosing the humidity problem Instead of guessing whether or not you have a humidity problem inside your house why not find out for sure A small inexpensive and easy to use instrument called a hygrometer sometimes referred to as a humidity sensor or relative hurnidity indicator can measure the humidity level in your house and confirm whether the house has too much or too little humidity Once you know for sure you can decide whether any action is required and if so what to do So you want to buy a hygrometer The two types of hygrometers that are most suitable for household use MECHANICAL HYGROMETER MT 772272 A 77772777
62. oning filter and wash or replace ventilation system filters if necessary Air out damp basement or dry sunny days Check basement pipes for condensation or dripping and take corrective action for example reduce humidity and or insulate cold water pipes Check the basement floor drain to ensure the trap contains water Refill with water if necessary If you have a plumbing fixture that is not used frequently such as a laundry tub or spare bathroom sink tub or shower run some water briefly to keep water in the trap Deep clean carpets and rugs Vacuum bathroom fan grill Disconnect the duct connected to the dryer and vacuum lint from duct the areas surrounding your clothes dryer and your dryer s vent hood outside Check security of all guardrails and handrails Check smooth functioning of all windows and lubricate as required Inspect window putty on outside of glass panes and replace if needed Lubricate door hinges and tighten screws as needed Lubricate garage door hardware and ensure it is operating properly Lubricate automatic garage door opener motor chain etc and ensure that the auto reverse mechanism is properly adjusted Check and replace damaged caulking and weather stripping around windows and doors including the door between the garage and house Check exterior wood siding and trim for signs of deterioration clean replace or refinish as needed Check for and seal off any holes in exterior cladding that could be an ent
63. ontrol my main bath fan A The building code states that we must have a switch for the principal exhaust fan in a central location This would be used for air circulation and to reduce humidity levels in your house Q Why do the bedroom switches stop working trip easily A The bedroom switches are on arc fault control indicators which work like G F I plugs and trip easily for safety Normally this only occurs when using high powered appliances i e irons hair dryers vacuums 19 FAQ S continued Q Why don t my exterior outlets work A The exterior outlets are G F I protected by the plug at your front porch This outlet will need to be reset on the outlet from time to time by pushing in the test then re set button If the outlet doesn t re set contact our service department Q Why don t my bathroom outlets works A The bathroom outlets are G F I protected by the plug in your powder room If any of the washroom outlets don t work you need to re set the G F I by pushing in the test then the re set button on the outlet in your powder room Q What is the mixing valve on my hot water tank for Why don t we get really hot water A There has been a plumbing code change that we must install a mixing valve at any hot water tank to be able to set the temperature of the water to no more than 120 F for safety reasons Please refer to the letter in our Coughlan Homes homeowner manual for more information 20 MAINTENANCE G
64. ore than 135 days in total from the confirmed occupancy date specified in your purchase agreement either the original confirmed occupancy date or a new date specified in accordance with your purchase agreement then you may be entitled to compensation from your builder up to a maximum of 5 000 If you agree to extend your confirmed occupancy date by way of an amendment to your purchase agreement you may not be eligible for acts of Gad In addition compensation is not payable for delays for which you are responsible If you are unsure about your rights regarding delayed occupancy you may wish to seek the advice of a lawyer What s the difference between confirmed and tentative occupancy dates Every purchase agreement for a condominium unit will include either a confirmed occupancy date or tentative occupancy date If a tentative occupancy date is given your builder is required to inform you in writing of the confirmed occupancy date no later than 30 days after the roof assembly is completed or another specific stage of construction as specified in the purchase agreement If you are not given notice of the confirmed occupancy date by at least 90 days before the tentative occupancy date then the tentative occupancy date will automatically become the confirmed occupancy date for the purpose of calculating compensation for the delay Eck etr Rs i ab a ve ABL de What constitutes proper notice
65. ory warranty Your builder will give you copies of the completed PDI Form and CCP for your records and forward copies to us What Should Look for During the PDI During the PDI you should identify any damaged incomplete or missing items as well as anything that is not operating properly or cannot be assessed because it is obscured from view or inaccessible All such items should be included on the PDI Form Be sure to examine both the interior and exterior of the home While inside look for things like chips in the porcelain or scratches on counter tops damage to floors or walls and doors and windows that are not secure or do not open and close easily When you go outside check things like the quality of brickwork and siding whether window screens have been installed and the appearance of the driveway and landscaping You should also note on the PDI Form any unauthorized substitutions of items to be selected under or referred to in your purchase agreement You may want to bring a copy of your purchase agreement with you to the PDI for reference 40 A more detailed description of the PDI including a checklist of interior and exterior items that should be examined can be found in the brochure called Getting Ready for the Pre Delivery Inspection which is published by Tarion and available in the Resources Section of our website at www tarion com The PDI for Common Elements Applies to Condom
66. ou will not be able to request our help unless you do so Tarion is also responsible for helping both builders and consumers understand their rights and obligations under the Act We are available to answer questions so please feel free to contact us at 1 877 9TARION during regular business hours or refer to our website at www tarion com Finally as the regulator of Ontario s home building industry Tarion licenses new home builders annually and ensures that they have the technical experience customer service capability and financial standing required to build new homes 39 The Pre Delivery Inspection The Pre Delivery Inspection PDI takes place when your new home is ready for occupancy making it the first opportunity to view your completed home and assess its condition before you take possession During the PDI you and or an individual you select to attend your designate wil be given the opportunity to examine the interior and exterior of the home with your builder or your builder s representative present The objective of this inspection is to make a written record of all items that are incomplete damaged missing inaccessible or not operating properly It is the builder s responsibility to explain how thc various systems in your home work including the heating electrical plumbing and air conditioning thus making the PDI a good opportunity for your builder to go through them with you It is very importa
67. pair them unless they leak If the cracks should leak during the warranty period then Coughlan Homes will repair them FURNACE HEATING SYSTEM AND HOT WATER TANK All service calls for the furnace should be directed to the contractor that performed the original work at your home The phone number is located on the furnace This is also an emergency number therefore Coughlan Homes cannot be responsible for reimbursing the home owner for any other contractors Service calls for the rental water heater should be directed to your gas company Before you call for service please check that the circuit breaker and furnace switch are both in the on position The filter in your furnace should be changed at least every 3 months during the heating season in order to get maximum efficiency from your heating system Follow maintenance manuals for any air conditioning units humidifiers or air cleaners 23 Note Modification of any of the components of your heating cooling system may result in malfunctioning Please consult the mechanical contractor mentioned above if you intend on modifying or adding any new components to your original equipment i e air conditioner Coughlan Homes and or original contractor will not be held responsible for any resulting problems if alterations are made during the warranty period HARDWARE EXTERIOR BRASS PACKAGE It is normal for the protective finish on the exterior hardware to break down after extensive use
68. pen lines of communication between homeowners and builders help nsure that warranty service is successfully carried out The Homeowner s Role There are a few things you must do to protect your home s statutory warranty Doing so will help ensure that you have a successful new home experience and failing to do so could put your home s statutory warranty in jeopardy To protect your home s statutory warranty You should attend the Pre Delivery Inspection PDI with your builder in order to view your home before you take possession to assess its condition at that time Use this opportunity to learn how to operate your home s systems including heating electrical plumbing and air conditioning Complete the appropriate Statutory Warranty Form s and submit them to Tarion on time The required Forms for most of the items that may arise during the first two years of possession are included in this booklet Send a copy of your completed Statutory Warranty Form s to your builder so they can repair or otherwise resolve the items Be sure to provide your builder and their tradespeople with access to your home during regular business hours to make any necessary repairs After you submit a Statutory Warranty Form your builder has a specific period of time in which to repair or otherwise resolve the warranted items listed If the items are not resolved within that time then you have 30 days in which to contact Tarion to request
69. r Year End Form would begin on October 23 2006 The builder repair period for warranted items listed on your Second Year Form begins on the day after Tarion receives the Form During this period it is important that you provide your builder and their tradespeople access to your home The Statutory Warranty Process After Form Submission Your Time Period to Request Tarion s Involvement If your builder does not complete repairs or otherwise resolve warranted items to your satisfaction by the end of the 120 day period you will have 30 days to contact Tarion and request a conciliation When you do we will schedule a conciliation inspection with you between 30 days and 60 days after your request or we will arrange a desk assessment We will also charge you a 50 fee which will be refunded if at least one item listed on your Statutory Warranty Form is determined to be warranted After you request a conciliation you should send Tarion a copy of your purchase agreement and all its schedules amendments and attachments as well as any photographs that support your claim If you do not request a conciliation during this time period Tarion will consider all the items listed on your Statutory Warranty Form resolved and the matter closed Note You may resubmit the item s at a later date if the warranty covering the item s is still in effect 51 The Builder s Second Repair Period After you request a conciliation yo
70. re or materially and adversely affects its load bearing function or Any defect in work or materials that materially and adversely affects the use of the building as a home The seven year MSD warranty includes significant damage due to soil movement major cracks in basement walls collapse or serious distortion of joints or roof structure and chemical failure of materials In addition to the general exclusions described on page 10 the seven year MSD warranty specifically excludes dampness not arising from failure of a load bearing portion of the building damage to drains or services and damage to finishes 47 Your Home s Statutory Warranty What s Excluded The following conditions and or items are not covered by the statutory warranty Damage resulting from improper maintenance such as dampness or condensation caused by the homeowner s failure to maintain proper ventilation levels or improper operation of a humidifier hot tub or any other moisture producing device Alterations deletions or additions made by the homeowner such as changes to the direction of the grading or the slope of the ground away from the house Defects in materials design and work supplied or installed by the homeowner purchaser Secondary damage caused by defects under warranty While the defects themselves are covered the personal or property damage they cause is not However your homeowner insurance may cover secondar
71. rials vapour barriers and efficient weather stripping make your home much more tightly constructed than those of earlier years As a result your home is easier to heat and clean but it contains a far higher concentration of water vapour sealed within it The result of course is condensation on you window panes HOW TO REDUCE HUMIDITY 1 Control sources of humidity vent all gas burners clothes dryers etc to the outside Adjust or close humidifying devices including your furnace humidifier Run kitchen and ventilation fans more often and longer than usual if they are vented to the outside 2 Winter ventilation procedures to follow in the event of extreme or excessive humidity Air out your house for a few minutes every day Air out your kitchen laundry and bathroom during use or immediately after use Open fireplace damper Note Coughlan Homes are provided with adequate ventilation in the attic by way of soffit vents and roof vents These should not be reduced or obstructed as they are vital to circulation of air in the attic During the summer months the cold water pipes in your basement may sweat and drip If you wish to overcome this wrap the pipes with insulation tape 24 Condensation is not caused by a fault in your windows but by excessive humidity in your home The cure is to control the sources of humidity and ventilate your home more thoroughly Check the following chart for recommended humidity levels OUTSIDE
72. rranty is provided by your builder and covers Water penetration through the basement or foundation walls Defects in materials including windows doors and caulking or defects in work that result in water penetration into the building envelope Defects in work or materials in the electrical plumbing and heating delivery and distribution systems Defects in work or materials which result in the detachment displacement or deterioration of exterior cladding such as brickwork aluminum or vinyl siding Violations of the Ontario Building Code affecting health and safety including but not limited to violations relating to fire safety and the structural adequacy of the home and Major structural defects 45 Does a delayed occupancy allow me to terminate my purchase agreement The terms of your purchase agreement will determine whether a delayed occupancy will entitle you to terminate that agreement If you are unsure about your rights regarding termination of your purchase agreement you may wish to seck the advice of a lawyer When and how can claim compensation If you are entitled to compensation as described above you may make a claim to your builder for delayed occupancy compensation after you take occupancy of your unit and at any time in the first year of possession If your builder does not pay your claim or if you and your builder cannot agree on the amount of compensation payable you may make a claim
73. ry point for small pests such as bats mice birds or squirrels Remove any plants that contact or roots that penetrate the siding or brick Climb up on your roof or use binoculars to check its general condition and note any sagging that could indicate structural problems requiring further investigation from inside the attic Note the condition of all shingles form possible repair or replacement and examine all roof flashings such as at chimney and roof joints for any signs of cracking or leakage Repair driveway and walkways as needed Repair any damaged steps that present a safety problem Inspect air conditioning and clean filters 18 FAQ S Q am finding a lot of nail pops and drywall cracks in my home will these be repaired for me A These are a result of normal settlement of the house and can be expected Although these are not covered by the Tarion Warranty we will repair them once at the end of the first year with a coat of plaster The homeowner will be responsible for finishing beyond this stage Q There are cracks in my basement floor When will these be repaired A These are very common and in most cases don t need to be repaired unless they get passed 6 mm as per Tarion s guidelines Q There is condensation ice on my window panes Is this normal A This is a result of high humidity in your home Please refer to your Coughlan Homes homeowner manual for steps on reducing the humidity in your home Link to be
74. s booklet 2 If you arc unable to reach your builder or if your builder does not assess and correct the situation within 24 hours you should contact us at 1 877 9TARION for further assistance 3 If you cannot reach your builder or Tarion and have no other option but to have the work completed you or your contractors should correct the situation However only the emergency condition should be corrected and the problem sbould be documented with pictures taken before and after the repair if possible Exceptions to the Statutory Warranty Process 4 You should not repair any damage to builder installed materials If your builder is responsible for the emergency item and you have notified them they should resolve the damage to builder installed materials caused by the emergency condition within 30 days If your builder fails to do so we will work with you directly to settle the matter 5 To recover costs for the circumstances set out in item 3 above you will need to submit an Emergency Form available at 1 877 9TARION or www tarion com to us and your builder as soon as possible after completing the repair Apart from taking steps to protect your property or safety you should not undertake any repair work without giving your builder 24 hours to assess the problem and take corrective measures You will not automatically receive reimbursement for emergency repairs and in addition completing the work without an assessment by
75. s impossible for us to prevent basement floors from cracking due to shrinkage and minor settlement To keep down the dust level in the basement it is recommended that the floor be sealed with paint The simplest type of paint to use is a latex floor paint as this eliminates the need for etching the concrete and has no lingering odour from the fumes POURED CONCRETE PORCHES Similar to garage floors porches are subject to the elements The use of corrosive salt may cause flaking and should be avoided If your porch has a cold cellar beneath any alterations to the surface i e interlock stone should be avoided Weep holes in the brick and fresh air vents may become obstructed and cause water penetration into the cold cellar CABINETRY AND COUNTER TOPS All cabinetry and counter tops should be kept clean and dry at all times Areas exposed to moisture will swell if not kept dry especially the rolled edge at the front of any sink and joint seams CARPETS The carpeting in your home should be vacuumed at least once a week more in high traffic areas such as doorways and hallways During the periods of high humidity it is normal for new carpet to have rolls appear in some areas CONCRETE SLABS OR WALKS During winter months care should be taken not to apply salt or calcium to precast concrete slabs or walks as it damages the concrete and mars the finished surface Slab walkways are susceptible to minor settlement and upheaval and are the
76. s located as shown on the stove manual should also be checked in addition to the circuit breaker Note In all instances when checking the circuit breaker the switch should be switched off and on as the switch does not always move fully to the off position when the circuit is tripped REAR YARD BASIN DRAINAGE PATTERNS amp GRADING Wherever there is a rear yard catch basin installed on your property it is your responsibility to maintain this drainage In the spring and fall leaves and debris should be removed to allow the proper flow of water You must also ensure that the grass is maintained in all surface drainage swales to allow free flow of water ROOFS AND THE NEED TO PREVENT ICE DAMS During the winter months we are subjected to snow and periods of rain and freezing rain Excessive loads of ice and snow should not be allowed to remain on the roof throughout the winter months This situation may cause back up and enter your home It is the responsibility of the homeowner to remove the ice and snow from the roof REMOVE SNOW AND ICE WITH GREAT CARE as it is easy to damage the shingles Another way to reduce the danger of ice dams is by installing heating coils along the roof These coils simply melt the ice and allow the water to drain off the roof These coils can be obtained at your local building supplier Drain troughs should be kept free of debris at all times Note Coughlan Homes will not accept responsibility for any damage c
77. s time period you have 30 days until October 1 to contact us and request our assistance If you do not do so the Seasonal Warranty Items listed on your Statutory Warranty Form will be considered resolved and the matter will be closed Note You may resubmit the item at a later date if the warranty covering the item is still in effect Special Seasonal Warranty Items Special Seasonal Warranty Items include the completion of your new home s final grading landscaping laying sod etc and the installation of driveways patios and walkways and should be listed on your 30 Day or Year End Form as appropriate Your builder has 270 days of seasonable weather from your home s date of possession to complete any of these items unless a longer period within the time limits permitted under applicable municipal agreements was negotiated between you and your builder For example if your horne s date of possession is October 23 2005 your builder has until June 16 2007 to complete the necessary work THE SEASONABLE WEATHER DAYS IN THIS EXAMPLE ARE CALCULATED AS FOLLOWS Number of Seasonal Weather Days From October 23 2005 to November 15 2005 From May 1 2006 to November 15 2006 From May 1 2007 to June 16 2007 TOTAL 54 If for any reason your builder does not complete the required work to your satisfaction within this 270 day period you have 30 days which in the example above would be from June 17 200
78. sions based on the edition of the Guidelines that is in effect at the time a conciliation warranty review or claim inspection is conducted The effective date is indicated on both the cover of the Guidelines and on the bottom of each page The Guidelines will be reviewed periodically and expanded or updated to reflect legislative changes and or changes in construction materials and technologies To date there have been two editions of the Guidelines published The first edition was effective on April 2 2003 and the second edition was effective December 1 2003 Construction Performance Guidelines Second Edition effective December 1 200 CSS uo NEW HOME WARRANTY PROGRAM 2700 Audley Rd N Ajax ON L1Z 1T7 tel 905 427 7703 fax 905 427 1611 SCOPE OF THE CONSTRUCTION PERFORMANCE GUIDELINES The Construction Performance Guidelines should be interpreted with common sense They deal only with the most frequent and typical items of concern to homeowners The Guidelines describe the minimum acceptable performance or condition that homeowners should expect and builders must meet to satisfy the requirements of the warranties described in the Ontario New Home Warranties Pian Act the Act Construction is not ari exact science and generally the materials used have natural properties and faults that must be considered when applying the Construction Performance Guidelines For example Colours of all ma
79. sive Holiday Period In addition where the submission period for a Statutory Warranty Form ends on a weekend or holiday it is extended to the end of the next business day that is not a holiday i e where the time period to submit a 30 Day Form ends on a Sunday it will be extended to end on the next Monday where Monday is not a holiday An example of this is provided in the Year End Form section on page 12 Thesc Forms may be submitted to Tarion by bringing them to our office or by sending them via fax courier or mail Upon receipt of a Statutory Warranty Form Tarion will send you a notice confirming the Form has been received on time You should be aware that if a Form is sent by regular or registered mail submission is effective on the postmark date Forms sent by regular mail must be received by us on or beforc 10 days after the submission expiry date for that particular Form If a Form is sent by registered mail and the postmark is missing or illegible the date on the receipt given to you by the Post Office will be used Submission by regular or registered rnail is not advisable during a general interruption of postal service during a labour dispute for example During the first two years of possession a copy of each form you submit to Tarion should also be sent to your builder so they can repair or otherwise resolve the items 49 The 30 Day Form Use the 30 Day Form provided with this booklet to notify Tari
80. ssary All of the above can be reduced by maintaining proper humidity levels PLUMBING All service calls for plumbing repairs should be directed to our service department during the warranty period For evening or weekend emergencies please refer to the Emergency Procedures page of this manual PLEASE NOTE This number is for emergencies only A service charge will be billed for calls that are not considered an emergency 25 BATHTUB AND SINK CHIPS If you should accidentally chip your sink or tub the chip should be touched up as soon as possible A matching touch up enamel can be obtained at your nearest plumbing supplier SEWER BACK UP If a sewer backs up in the basement you should call Coughlan Homes who will have the sewer line cleaned out If domestic material is found blocking the line the homeowner will be charged with the service call TOILET BACK UP If your toilet backs up during the first two weeks of occupancy Coughlan Homes should be notified They in turn will have a plumber check the system If the blockage is caused by misuse you will be charged with the service call If your toilet backs up after two weeks of occupancy you should call a plumber of your choice directly POWER FAILURE If a power failure occurs in a house circuit breaker box it should be checked to see if the breaker is in the on position If this is so the homeowner should contact the service department If the stove does not operate the fuse
81. tain GARAGE DOORS Adjustments for tracks rollers and weather stripping are considered homeowner s responsibilities Any damages are considered homeowner s responsibilities Any damage caused by the improper installation of automatic door openers not installed by Coughlan Homes shall void service protection to these items and installations SKYLIGHTS Service does not extend to moisture ingress through flashed or caulked areas which maintenance is the responsibility of the homeowner BRICKWORK Mortar Cracking amp Spalling any bricks required to be replaced will be done at the option of the Builder and the purchaser acknowledges that the colour match to the originally installed brick cannot be guaranteed Hairline cracks are not normally a cause for concern 30 BOUT YOUR HOUSE MEASURING HUMIDITY IN YOUR HOME DO YOU HAVE A HUMIDITY PROBLEM Straight facts about Do you have a hurnidity problem humidity Humidity is the amount of moisture or water vapour in the air You your family and your pets produce moisture when you breathe or perspire Even your indcor plants produce moisture We add water vapour to indoor air through routine household activities cooking showering bathing doing laundry and dishwashing And more Moisture can enter your home from the surrounding soil through Humidity Hassles a basement or crawl space Too much humidity vw Chapped skin and lips When is humidity a symptoms Wet stains
82. ter penetration through the basement or foundation walls Defects in materials including windows doors and caulking or defects in work that result in water penetration into the building envelope Defects in work or materials in the electrical plumbing and heating delivery and distribution systems Defects in work or materials which result in the detachment displacement or deterioration of exterior cladding such as brickwork aluminum or vinyl siding Violations of the Ontario Building Code affecting health and safety including but not limited to violations relating to fire safety and the structural adequacy of the home and Major structural defects 46 The Seven Year Warranty Your home s seven year warranty covers major structural defects MSD and begins on the date you take possession of the home and ends on the day before the seventh anniversary of that date For example if your home s date of possession is October 23 2005 the seven year MSD warranty begins on October 23 2005 and remains in cffect until and including October 22 2012 During the first two years of possession of your home the seven year MSD warranty is provided by your builder After that during years three through seven the warranty is provided directly by Tarion A major structural defect is defined in the Act as Any defect in work or materials that results in the failure of a load bearing part of the home s structu
83. terials will be as close to samples as possible but may not be identical to samples due to variances among manufacturers or differences in the manufacturing process Wood grains and colours may not necessarily match in all cases Shrinkage of natural materials may result in squeaks and creaks Some items refer to specific dimensions to determine what is acceptable These dimensions are used to evaluate the identified conditions If the variation is minor the Warranty Program may consider whether the variation significantly affects the performance of the item in determining whether the particular guideline has been met SCOPE OF WARRANTY RESPONSIBILITIES Typically there may be a number of parties involved in a residential construction warranty issue in Ontario The general responsibilities of the main parties are outlined below The Homeowner Before signing an Agreement of Purchase and Sale or construction contract the prospective homeowner should carefully review the document to ensure that it expressly includes all the features agreed upon or to be selected during construction Before signing a contract the homeowner should seek legal advice particularly if any aspect of the contract is unclear Homeowners also have certain pre and post possession responsibilities to fulfil in order to preserve and exercise their statutory warranty rights These responsibilities are briefly outlined in the section titled Incomplete
84. the builder must repair the damaged or non operational item or install the missing or incomplete item For homes with a date of possession before October 1 2003 these items should be recorded on the Certificate of Completion and Possession CCP or in an attachment to the CCP For homes with a date of possession on or after October 1 2003 these items must be recorded on a Pre Delivery Inspection Form PDI Form that has been approved by the Warranty Program Listing an incomplete missing damaged or non operational item on the CCP or the PDI Form will provide a formal record of the existence of the condition before the homeowner took possession Without this record it may be impossible for the Warranty Program to determine whether the item is covered under warranty if a dispute arises as it may not be clear who caused the damage or malfunction in question or whether an item was missing before the date of possession NTARIO NEW HOME Second Edition effective December 1 2003 WARRANTY PROGRAM fo z c EN r Construction Performance Guidelines s P 10 Introduction After the PDI any PDI items not rectified by the builder and any new defects that have emerged should be reported in writing to both the builder and the Warranty Program within the applicable warranty period For homes with a date of possession on or after October 1 2003 the homeowner must report these items on standard Warranty Service Request Forms a
85. tion of exterior cladding i e brickwork aluminum or vinyl siding e Violations of the Ontario Building Code affecting health and safety e Major structural defects as defined by the Act The Seven Year Warranty covers e Major structural defects Please note 1 We cannot guarantee an exact colour match of any replacement material 2 We cannot accept responsibility for any damage to counter tops cabinets floor coverings and plumbing fixtures brought to our attention after closing or not mentioned on the pre delivery inspection report 3 Service coverage will be discontinued by the Builder if the original owner assigns or otherwise transfers ownership of the property if the home is rented or if the original purchaser fails to move into the home 15 SEASONAL CHECKLISTS The following checklists are derived from those suggested by TARION and Canada Mortgage and Housing Corporation CMHC Regular Maintenance protects your investment in your home GENERAL YEAR ROUND MAINTENANCE OO 0O Make sure air vents indoors and outdoors intake exhaust and forced air are not blocked by snow or debris Check and clean range hood filters on a monthly basis Test the ground fault circuit interrupter s monthly by pushing the test button which should then cause the rest button to pop up Test smoke alarms and carbon monoxide detectors and replace batteries when needed Check amp clean furnace filter and HRV FALL September
86. to silicone that has come loose for this is a maintenance item that should be monitored by the home owner If silicone has come loose it should be replaced immediately Completely remove any loose silicone and grout and thoroughly clean the area with an acetone cleaner Allow the area to dry completely Reapply new silicone overlapping existing Let stand for at least 24 hours before reusing the tub shower A grout sealer may be used on floor and wall tile consult a local tile retailer for more information on this product BASEMENT During the first year you may experience some minor dampness in the basement of your house resulting from condensation Condensation as you are probably aware is caused by warm moist air coming into contact with a cold surface There is a high level of humidity in a new house caused by the drying out of the material from which the house is constructed and it is this humidity which may result in condensation occurring in the coolest area of the house the basement The following comment on this subject is taken form the Warranty Program Manual even a perfectly dry basement can have wet walls and floors even running water in some circumstances due to moisture in the air because they are up against the earth which has a lower temperature that the air in the basement Generally speaking this type of condensation dampness in the basement is only likely to occur during the first year of occupancy The basement itself
87. to Tarion during the first year of possession To do so please contact us at 1 877 9TARION to obtain a Delayed Occupancy Form package Keep all your receipts and other supporting documents related to your expenses during the period in which the occupancy was delayed as you may be required to provide them so we can assess your claim The One Year Warranty Your home s statutory one year warranty coverage begins on the date you take possession of the home and ends on the day before the first anniversary of this date For example if your home s date of possession is October 23 2005 the one year warranty begins on October 23 2005 and ends on October 22 2006 The one year warranty is provided by your builder and it requires that the home be Constructed in a workmanlike manner and free from defects in material Fit for habitation Constructed in accordance with the Ontario Building Code and Pree of major structural defects Did You Know Vl of vour statutory warranties on your home s date wen if a hom The Two Year Warranty Your home s two year statutory warranty coverage begins on the date you take possession of the home and ends on the day before the second anniversary of this date For example if your home s date of possession is October 23 2005 the two year warranty begins on October 23 2005 and ends on October 22 2007 The two year warranty is provided by your builder and covers Wa
88. ts to save trees whenever possible during construction of your home However it is impossible to guarantee their survival You should immediately start a maintenance program to facilitate the continuation of the tree life The builder will not replace any trees that die Coughlan Homes offers the protection of a one year warranty on every tree newly planted by the builder In general we find that though the trees we plant are very hardy they do require some maintenance and protection In your own best interest you should observe due care in tending your tree including regular watering and fertilizing especially during the first year of growth Wire guides should remain in place for at least one season until the tree is well rooted WEATHER STRIPPING FOR WINDOWS AND DOORS Twice yearly you should lubricate the weather stripping and the tracks on the windows and doors The material used for lubrication can be petroleum jelly silicone or a bar of soap on the tracks Although windows and doors are weather stripped they cannot be 100 leak proof in extreme conditions such as rain driven by high winds 27 WINDOWS AND GLASS The thermopanes are guaranteed against defects by the manufacturer Any glass breakage for reasons other than seal failures become your full responsibility These steps should be followed in caring for your windows 1 Lubricate all moving parts with a silicone lubricant 2 4 times a year as required 2 All caulking m
89. tstanding at i that time Tarion will work with you directly to resolve them 52 There arc circumstances that may affect your builder s ability to repair or otherwise resolve warranted items according to the process and timelines described in the previous section for statutory warranty claims While these arc infrequent it is important that you understand what they are Emergencies Certain severe conditions constitute an emergency situation An emergency is any warrantable deficiency within the contro of your builder that if not attended to immediately would likely result in imminent and substantial damage to your home or would likely represent an imminent and substantial risk to the health and safety of its occupants Examples of emergency situations include 1 Total loss of heat between September 15 and May 15 2 Gas leak 3 Total loss of electricity 4 Total loss of water supply 5 Total sewage stoppage 6 Plumbing leakage that requires complete water shut off 7 Major collapse of any part of the home s exterior or interior structure 8 Major water penetration on the interior walls or ceiling 9 A large pool of standing water inside the home or 10 Any situation where in the opinion of Tarion the home is uninhabitable for health or safety reasons What To Do In An Emergency Situation 1 You should immediately call the emergency contact telephone number provided by your builder when you received thi
90. ubmit only one Year End Form so be sure it is complete Tarion will only accept and act on the first Year End Form that has been properly submitted on time If we do not receive a Year End Form from you on time then you will have to wait until the second year of possession of your home and you will only be able to report two year warranty items to us at that time Protect your warranty h mitine a 30 Duar Form IE vou do 1 The Second Year Form Use the Second Year Form provided with this booklet to notify Tarion of outstanding warranty items covered by the two year warranty or the major structural defect warranty that occur during the second year of possession For example if your home s date of possession is October 23 2005 you may submit a Second Year Form to us at any time between October 23 2006 and October 22 2007 Second Year Forms may be submitted to Tarion anytime during this period and as often s required The Major Structural Defect Form At any time during the third year of possession of your new home but no later than the end of the seventh year of possession you may make a claim regarding any MSD items directly to Tarion using a Major Structural Defect Form For example if your home s date of possession is October 23 2005 you may submit a Major Structural Defect Form beginning on October 23 2007 through until October 22 2012 You can obtain this Form by calling us at 1 877 9TARION or by visiting our
91. uch damages 3 Fertilize the lawn preferably in the spring and fall of the year Do not over fertilize fresh sod which is already fertilized at the sod farms It is best to wait until the following season In the early spring when the snow begins to melt care should be taken not to let any snow or ice remain in one area as this will cause a Winter Killing of Sod If you notice this condition forming you should spread the snow or ice to allow it to melt Any major shrinkage which occurs in the lawn due to ground settlement will be repaired by Coughlan Homes the following year It should be noted that having a skating rink on your lawn might kill the grass Carbon dioxide produced by the grass cannot escape through the ice and thus trapped it can suffocate the grass Coughlan Homes will not accept responsibility for lawns damaged by skating rinks or other ice build ups Homeowner assumes full responsibility for the lawn if proper maintenance is not followed SURVEYOR S CERTIFICATE After the house is built a survey certificate which accurately located your house on the lot is prepared as part of your legal documents Should you wish to install a fence after your first year it is advisable to obtain the services of a surveyor to locate the lot lines and ensure that the fence is built on your property Please note that we do not stake out your property for you nor provide any boundary markers TREES ON YOUR PROPERTY Coughlan Homes attemp
92. ue to normal shrinkage in concrete because of curing process Surface pitting superficial cracking and marbling in concrete Minor efflorescent white powder on concrete and brick walls No warranty for cleaning normal dirt accumulation on brickwork Sanding painting wall papering or finishing of year end drywall repairs Cracking of toilet bowl or separation between floor and toilet caused by over tightening of bolts by purchaser Minor tool marks and blemishes in trim and other millwork surfaces Minor variations in colour shading or wood grain on panels and trim Plumbing stoppages other than those caused by construction debris up to a period of one month Damage of plumbing fixture due to abrasive cleaners or careless use Replacement of faucet washer and O rings Exact colour match of any replacement material Settlement of exterior grading after final Municipal approval Uneven flooring within building standards Minor settlement in home floors wall roofs ceiling etc Damage to concrete slabs walks and garage floors caused by salt or calcium products Shrinkage of caulking around windows kitchen counter tops back splashes tub enclosures bathroom vanities Items not reported in writing to Coughlan Homes within your Builder s Warranty period Exterior maintenance on the flashing around vent stacks and chimneys in roof are excluded from warranty coverage and are the responsibility of the homeowner to main
93. uilding space and include all those elements of the assembly that contribute to the separation of the outdoor and indoor environments so that the indoor environment can be controlled within acceptable limits Contract The Agreement of Purchase and Sale between the builder and homeowner or the construction contract between the builder and homeowner who owns the land Date of Possession The date on which the home is completed by the builder for possession by the first homeowner Delivery and Distribution Systems Include all wires conduits pipes junctions switches receptacles and seals but does not include appliances except furnaces fittings and fixtures Exterior Cladding All exterior wall coverings including siding and above grade masonry for example concrete bricks or stone as required and detailed in the relevant sections of the Ontario Building Code under which the Building Permit was issued Home Includes self contained one family dwellings whether attached or detached buildings consisting of two or less self contained one family dwellings under common ownership or a condominium dwelling unit including the common elements Also includes any structure used in conjunction with the home but does not include a building built and sold for temporary occupancy or for seasonal purposes AN 28 9 Construction Performance Guidelines ONTARIO NEW HOME Second Edition effective December 1 2003 WARRANTY PROGRAM
94. ur builder will have 30 days from the day that the request was made to repair or otherwise resolve the outstanding warranted items described on the Statutory Warranty Form Tarion Conciliates the Matter Adjudicates the Dispute If the repairs are not completed by the end of the 30 days described above Tarion will conduct the scheduled conciliation inspection with you and your builder present and will send you a report of our findings within 30 days The report will outline which items your builder must resolve under the terms of the statutory warranty and list those that are not covered There may be items which require further investigation and if so you will be notified Your builder will in most cases then be given 30 days after the date of the report to resolve any warranted items The time period given to your builder may be extended beyond 30 days in certain situations including where the repair will be affected by the weather or where the materials required for the repair are unique and additional time is reasonably required to obtain them If there is at least one warranted item your 50 fee will be refunded to you builder 4 Final Resolution Appio Tarion will contact you 30 days after the date of at a time mutually agre nadvance the report to confirm that al the warranted items uns ia clo so willie PA listed in the report have been repaired or otherwise warranty rishis resolved If any of the items remain ou
95. ust be inspected annually paying attention to any signs of loss of adhesion Such faults or cracks should be repaired immediately using a superior grade of caulking For additional warranty information from the manufacturer which can be found in the Appendix section of the manual 28 EXCLUSIONS Items not covered by Coughlan Homes or Ontario New Home Warranty Plan Act 1 2 10 11 12 13 14 15 16 17 18 19 20 Defects in materials design and workmanship in anything supplied by the owner Secondary damage caused by warranted defects In other words if a defect is under warranty it s covered but if it causes personal or property damage that is not covered Normal wear and tear e g Defects arising from condensation contraction expansion and other occurrences common to the type and grade of material employed provided that such material meets building standards weathering of exterior finishes etc Normal shrinkage of materials caused by drying after construction Damage caused by dampness or condensation due to failure by the owner to maintain adequate ventilation Damage resulting from improper maintenance e g sod damage due to lack of immediate and sufficient watering Alterations deletions or additions made by the owner Minor soil settlement in land around the house or along utility lines However soil settlement under the building foundation itself is covered Dama
96. utory Warranty Form suc 40 Dav Form It ur NUN hot ht is simply a fo u fine that TETTR INT TR BTE Bore 41 The Act protects new homeowners by requiring that all builders repair or otherwise resolve any item in a new home that is covered by statutory warranty The following sections outline the various warranties and protections that are guaranteed to new homeowners under the Act however many builders have chosen to exceed the minimum requirements You should refer to your purchase agreement to determine whether your builder will provide faster service or additional warranties on your home Your home s statutory protection begins before you move in providing both deposit protection and compensation for delayed closings occupancies After you move in there are three specific statutory warranties the one year warranty the two year warranty and the scven year warranty covering major structural defects These warranties begin on the date of possession of your home which may be different than the closing date If you would like more details about any aspect of your home s statutory protection please visit our website at www tarion com or call us at 1 877 9TARION You are entitled to warranty coverage up to a maximum of 150 000 for most types of claims covered by the one two and seven year warranties There is a maximum of 15 000 for warranted damage related to damage caused by environmentally harmful subst
97. windows for air and water leaks Inspect roof including shingles flashing and vents Inspect attic for insulation blow back Spread out insulation evenly if required Check water heater for leaks Inspect floor drains to ensure trap is filled with water Refill if necessary 16 WINTER December January February O 0O00 O O cu tO Go Clean humidifier two or three times during the winter season Clean furnace filter and HRV Vacuum bathroom fan grille Vacuum fire and smoke detectors as dust or spider webs can prevent them from functioning Monitor your home for excessive moisture levels for example condensation on your windows which can cause significant damage over time and pose serious health problems Check all faucets for signs of dripping and change washers as needed Faucets requiring frequent replacement of washers may be in need of repair If you have a plumbing fixture that is not used frequently such as a laundry tub or spare bathroom sink tub or shower run some water briefly to keep water in the trap Clean drains in dishwasher sinks bathtubs and shower stalls Test plumbing shut off valves to ensure they are working and to prevent them from seizing Examine windows and doors for ice accumulation or cold air leaks If found make a note to repair or replace in the spring Examine attic for frost accumulation Check roof for ice dams icicles or excessive snow Carefully remove snow and ice from roof overhang ve
98. y damage a Normal wear and tear such as scuffs and scratches to floor and wall surfaces caused by homeowners moving decorating and or day to day use of the home Normal shrinkage of materials that dry out after construction such as nail pops or minor concrete cracking Settling soil around the house or along utility lines Damage from floods acts of God wars riots or vandalism Damage from insects or rodents unless it is the result of construction that does not meet the Ontario Building Code Damage caused by municipal services or other utilities Surface defects in work and materials noted and accepted in writing by the homeowner at the time of possession Damage caused by the homeowner or visitors Contractual warranties which lie outside the Act You may have recourse for these warranties under your purchase agreement 48 Protect Your Statutory Warranty Submit Your Forms On Time Tarion is responsible for ensuring that builders provide the warranty coverage that homeowners are entitled to under the Act and for ensuring that they follow minimum customer service standards to repair or otherwise resolve warranted items We work with homeowners and builders to resolve disputes about statutory warranty coverage and to determine how repairs should be completed and how much time they will require Under the Act Tarion is able to become involved in a claim only at the homeow

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