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Service Manual (P/N )

1. 7 29 Pass thru plate250 sheet tray oor rrr rrr rr reece 7 19 Standard bin level sensor cable 2 2 2 5c reer eee eee eee ee eee ee eee eee 7 7 PRESCRIBE card assembly 2 2 rrr rrr rer rrr renee cree 7 31 7 69 Single byte forms card assembly 2 2 2 creer re eee eee ee eee eee eee 7 69 Double byte forms card assembly 22ers 7 69 Power cord setHong Kong 2 2 orn errr rr er eee 7 29 Power cord setTaiwan lt 2 r ener rr re rr erence 7 29 Frame clip ruurrHRIIIRIIIRIIIIRIIIIIIIIIIIIIIIIIIII 7 5 RS232C serial interface card 2 errr III 7 69 Parallel 1284 B interface card 2 2 rere eee reer 7 69 Hard disk with adapter20 GB 2 ee reer ee nee eee eee eee eee 7 69 Power cord set 8 ft right angle Ie 7 29 Power cord setDenmark Norway and Sweden 7 7 29 Power cord setlsrael 2 02 errr rr rrr er reece 7 29 Power cord setAS NZ 2 22 eee eer en ne nn nee eee ee ee eee 7 29 Power cord setJapan 20 cern rr en eee 7 29 Power cord setPRC 2 2 2 eee en nn nnn ee eee ee ee eee eee 7 29 Power cord setBotswana Lesotho Namibia Pakistan and South Africa 7 29 Power cord setSwitzerland
2. Error Sub Dru code codes Display text Description Action 900 XX RIP Software Go to 900 xx Error code service check on page 2 75 901 XX Engine flash error Indicates that the flash which the system Replace the system board board code is programmed into is bad See System board and inner Replace the system board shield removal on page 4 76 902 XX Engine software error These errors indicate an unrecoverable Replace the system board See system software error System board and inner shield removal on page 4 76 903 XX Paperport link driver These errors indicate an unrecoverable Replace the system board See error system software error System board and inner shield removal on page 4 76 904 XX Interface violation by These errors indicate an unrecoverable Replace the system board See RIP system software error System board and inner shield removal on page 4 76 905 XX Interface violation by These errors indicate an unrecoverable Replace the system board See Paperport device system software error System board and inner shield removal on page 4 76 906 XX RIP interface driver error These errors indicate an unrecoverable Replace the system board See system software error System board and inner shield removal on page 4 76 910 XX DC pick motor Check autocompensator cable Go to Paper feed service acceleration stall connectors check on page 2 112 autocompensator
3. Paper tray size selection X is activated System ITC x ITC CN1 pi Signal itch board pin SWIC Letter Legal A4 Exec B5 A5 J34 pin 1 PSIZE2 SW1 X X X 1 2 Ground Ground 2 3 PSIZE1 SWO X X X 3 4 PSIZE3 SW2 X X X 4 2 114 Service Manual IBM Infoprint 1532 1552 and 1572 Tray 1 not recognized as being installed unable to clear Tray 1 Missing message FRU Action 1 Tray 1 Check Tray 1 for damaged or broken autosize fingers Check for anything that would prevent the autosize fingers from activating the paper activate springs and ITC switches If a problem is found repair or replace the tray assembly If no problem is found go to step 2 2 Integrated card autocompensator cable Check for correct installation of the cable at J26 on the system board If installed correctly go to step 3 If incorrectly installed install and recheck the printer 3 System board Check the continuity between J26 2 on the system board and ground It should measure approximately 0 ohms Diagnostic information 2 115 IBM Infoprint 1532 1552 and 1572 The printer does not recognize the paper size selected FRU Action 1 Back restraint Side restraint Snap in plate Autosize slider Autosize finger Check all the paper size parts for damage or broken parts make sure the parts operate correctly If a problem is found repair as necessary
4. OF Al At St LL eee eS ae tee HEAS eee ee Soe dee ees SUSAN es p Oe 1s ae prs eee vaso we pal eee ewe A et pes At Ai EI H 9 Bg H Al mue L Bot A Oi amp t Er 10L A D Lu L og T MH e ENES ANSHA 89 7 IN 58 Rt V Hp 8 MEMS THAN I PEMA eae Ol 48 aes E e ques mus l mepep e espe cp zog eee 9 51 H A OI L Er A Ar M M E el Iz HOA M Lt Tia H IL oH 8 9 Pt H rm BSE A dh B za E EAE VERUS 1 FI s ERCREHA E AJ dk Tl A MARAE ERE HEA POS Ze ASTE HE AP m AE f ES IR A SPAN EH AAE H AP EPH HE I Se Ha A SETS ET TE RR EREA RIX RUWA Bt Y fts A We SEANSI FY fel E FEL AAR HE EI IA ERE I D UT m RS FRUE BE TABI HEA o Wi HEKE LES P im Dx dak jt 4k TESS eU HUSORTUT TES IB Io Safety information xix IBM Infoprint 1532 1552 and 1572 Preface This manual contains maintenance procedures for service personnel It is divided into the following chapters 1 General information contains a general description of the printer and the maintenance approach used to repair it Special tools and test equipment are listed in this chapter as well as general environmental and safety instructions 2 Diagnostic information contains an error indicator table symptom tables and service checks used to isolate failing field replaceable units FRUs 3
5. 000000 7 64 Assembly 40 StapleSmart finisher 0 00 ccc ce ee 7 65 Assembly 41 StapleSmart finisher2 lllsesililele eee 7 66 Assembly 42 StapleSmart finisher 8 0 000 cect eee 7 67 Assembly 43 StapleSmart finisher 4 2 0 0 0 c cece 7 68 Assembly 44 Options 2266s s 62065626565 2505 Gadde Hob Ee Re PURI SE ARE AEE eRe ede be 7 69 rere eee eee eee Te eT eT ee eT TET CeCe TTT eee TOP eee e Te Tee l 1 Part number NOOK 6665506 6s 0s ininda RORC WEAR ERR RR d EORR a aN l 9 Table of contents ix IBM Infoprint 1532 1552 and 1572 X Service Manual IBM Infoprint 1532 1552 and 1572 Laser notices Laser notice The printer is certified in the U S to conform to the requirements of DHHS 21 CFR Subchapter J for Class 1 laser products and elsewhere is certified as a Class laser product conforming to the requirements of IEC 60825 1 Class laser products are not considered to be hazardous The printer contains internally a Class IIIb 3b laser that is nominally a 5 milliwatt gallium arsenide laser operating in the wavelength region of 770 795 nanometers The laser system and printer are designed so there is never any human access to laser radiation above a Class level during normal operation user maintenance or prescribed service condition Laser Der Drucker erf llt gem amtlicher Best tigung der USA die Anforderungen der Bestimmung DHHS Departm
6. 2 rrr rrr rrr re 7 37 Main drive motor cable assembly cr errr rrr erect er reece ee 7 41 MPF sensor cable 3 nise p Dhade rrr rr reese 7 34 System board to fuser board cable assembly 00 rrr rrr rrr rrr rrr rrr ee 7 39 Fuser AC lamp to LVPS cable assembly errr rr rrr rrr rrr rere 7 39 Parts packet 2c rrr errr err re rere cerns 7 5 7 7 7 9 7 25 7 29 Parts packet alignment asm mounting screw rrr rere rrr rrr ee 7 17 Parts packet C clip pivot shaft ee ee 7 27 Parts packet charge roll screw 2 2 eee eee reer rere ee ee eee eee ee 7 27 Parts packet clip ref ground mounting screw 7 17 Parts packet developer drive ground screw 0 r rrr rrr rrr rrr rrr rere ee 7 23 Parts packet frame mounting screw eee errr ee 7 15 Parts packet gearbox mounting screw 7 7 23 Parts packet hanger RII 7 13 Parts packet INA cover mounting screw 7 33 Parts packet inner shield mounting screw rrr rere ee 7 33 Parts packet lower deflector mounting screw 12 mm 7 15 P
7. T c c ol s g amp 5 Sl els 2 2 9 amp 2lce amp s S uim g Q cajo ou Print media m 9 5 92 5 2 amp ea Dimensions o clozgc8B2g9s r izitz 9 zz size F 2 5 2 G6 o 5 8 2 S E amp Peer UAT universally gt l gt Zl 9 8 9 S o o 2 S x slo i 7 indicates S sS uilsimui2oe9 5s5 5 22 adjustable tray 2 50 o 2j Plz Qoo o0 E S amp support w S Q 9 c o x z G Gc S S 90 0 9 o o0o o 5 v5 aG 27zZ7 E E o o ojo E coo Soo ciclic alcela Zi o x S5 5 522 50 962 92 483 s 2 lasi ais s olo ollooes35esoi22i2sn5uoz ss amp Bjajaios s ja juajl o ro o o Other 98 4 x 162 mm J 4 Vv P4 Envelope1 to 176 x 250 mm 3 87 x 6 38 in to 6 93 x 9 84 in 98 4 x 162 mm J P4 Vv y to 229 x 342 mm 3 87 x 6 38 in to 9 01x 12 76 in application 1 This size does not appear in the Paper Size menu until Tray Size Sensing is turned off This size setting formats the page for 215 9 x 355 6 mm 8 5 x 14 in unless the size is specified by the software 3 No universal support for the following options 2000 sheet drawer Envelope Feeder 5 bin mailbox 3 5 in setting not supported if other options are installed above the 250 universally adjustable tray Print media types StapleSmart 2 2 Finisher 2 2 o o o sS Es raf Zio 2 o9 vc c5 2 5 5 29 Pr
8. rrrrrIIIIIRIIIIIIIIIIIIIIIIIII 7 59 Bellcrank spring250 sheet paper tray IIRIIIRIIIIce 7 42 Bellcrank spring arm r rr III 7 44 Bellcrank250 sheet paper tray e r rr ee reer eee 7 42 Wear strips rrr rrr er re rr re eee errr cee eeee 7 43 Right base assembly cover 2 errr rrr rrr rrr rrr eee 7 65 Stapler access door switch assembly r rrr rr errr rrr eee 7 65 Stapler access cover reer er rr nee eee 7 65 Bellcrank spring500 sheet option tray reer r cree reer rrr renee 7 44 Duplex assembly 250 sheet 0 rrr rrr errr rrr rrr rere 7 46 Duplex assembly500 sheet 2 eer rrr rrr rrr rrr reese 7 46 250 sheet paper drawer complete assembly 00000coo e 7 42 Drawer assembly complete500 sheet 00mcccII 7 44 Complete option assembly letter RmRRIIIIIIIIIMeee 7 59 Complete option assembly A4 er RII 7 59 Complete envelope option uRRRRIRIRIIIIIIIIIIIIIIIIII 7 47 Complete vertical kiosk option eee eee eee 7 64 Complete horizontal kiosk option 7 64 Complete 5 bin mailbox option 5 errr ree rrr rnc eee 7 55 C
9. Asm Part Units Units kit or Description Index number option or pkg 27 1 56P4107 1 1 Complete envelope option 2 56P4229 1 1 Slide out support Parts catalog 7 47 IBM Infoprint 1532 1552 and 1572 Assembly 28 Output expander 1 MEE 28 1 56P4111 1 1 Complete output expander assembly 2 75P5958 1 1 Upper diverter spring 3 1 11 Parts packet PP 53P8617 4 56P4198 1 1 Output expander tray 5 56P4163 1 1 Left side cover 6 56P4132 1 1 Output paper level flag 7 56P4197 1 1 Bin full dual sensor upper stacker assembly 7 48 Service Manual Assembly 29 Output expander 2 AR IBM Infoprint 1532 1552 and 1572 Asm Part Units Units kit Description Index number option or pkg 29 1 56P4206 1 1 Rear access door assembly 2 56P4235 1 1 Right side cover 3 Parts packet screw PP 53P8617 4 56P4194 1 1 Output expander pass thru sensor Parts catalog 7 49 IBM Infoprint 1532 1552 and 1572 Assembly 30 High capacity output expander 1 Asm Part Units Units kit Description Index number option or pkg 30 1 56P4112 1 Complete high capacity output expander 2 56P4206 2 1 Rear access door assembly 3 56P4211 4 1 Rear door latch 4 56P4204 1 1 Right cover 6 56P4205 1 1 Front cover 7 56P4207 1 1 O
10. Error Sub i cada cod s Display text Description Action 927 02 Cartridge fan stalled Loose connector Go to Cartridge fan service External blockage of the fan check on page 2 76 preventing it from turning Bad fan 927 03 Main fan took too long to Loose connector Go to Main fan on ramp up External blockage of the fan page 2 76 preventing it from turning Bad fan 927 04 Main fan underspeed or Corrupted feedback signal Go to Main fan on stalled during speed e Fan input voltage may be too low page 2 76 adjustment state 927 05 Main fan overspeed Corrupted feedback signal Go to Main fan on ae speed adjustment Fan input voltage may be too low page 2 76 927 06 Main fan capture data is Corrupted or non existent feedback Go to Main fan on invalid and speed signal page 2 76 control is at maximum in fan control idle state 927 07 Main fan capture data is Corrupted feedback signal Go to Main fan on invalid and speed page 2 76 control is at maximum in fan control adjustment state 929 00 Toner sensor error a Check the toner sensor Go to Toner sensor service problem has been check on page 2 127 detected with the toner Check cable sensor Check system board 929 66 An error has been Check toner cartridge Go to Toner sensor service detected No home Check toner sensor check on page 2 127 windows has been detected 929 67 No ton
11. A D wo k A E ol O k N A oO N o J28 MPF paper out U n J29 Top options AJ Oj N Connector locations and connections 5 5 IBM Infoprint 1532 1552 and 1572 System board see System board on page 5 1 Connector Pin no Signal J30 USB host back NI OD or AJ Oj N USB host front connection 5 V USBICN USB DI USB DI Ground Ground Printhead fan a A wy N 24V dc PH FAN Autoconnect Connector Pin no Signal static Bottom autoconnect 24 V de 0 V dc 5 V dc 0V dc 0 V dc 0 oy BR Oj N 0V dc Front autoconnect 0Vdc 0V dc 0V dc 5 V dc 0V dc 0 om Cnm 24 V dc 5 6 Service Manual IBM Infoprint 1532 1552 and 1572 Connector Pin no Signal static 0Vdc 5 V dc 0 V dc 0 V dc 0 V dc 5 V dc 0 V dc 24 V dc Top autoconnect co NI GH A Oj N Fuser Board Fuser Board not a FRU Connectors J1 System board J2 Narrow media sensor me J3 N A J4 Solenoid J5 Exit sensor J6 Thermistor OOOOOOOO J
12. 222 cr en eter re renee es 7 33 HPVS input sensor toner sensor cable assembly ee 7 9 7 29 7 34 7 37 LVPS to system board cable assembly 2 0 r rrr rrr errr rrr rrr eee 7 37 Part number index l 11 IBM Infoprint 1532 1552 and 1572 40X0225 40X0226 40X0227 40X0229 40X0232 40X0233 40X0234 40X0235 40X0235 40X0236 40X0238 40X0239 40X0241 40X0248 40X0248 40X0249 40X0250 40X0251 40X0252 40X0255 40X0256 40X0257 40X0258 40X0259 40X0260 40X0263 40X0264 40X0265 40X0266 40X0267 40X0271 40X0281 40X0285 40X0290 40X0291 40X0292 40X0293 40X0294 40X0295 40X0301 40X0302 40X0303 40X0304 40X0305 40X0306 40X0330 40X0331 40X1375 40X1376 40X1377 40X1378 40X1508 40X1509 40X1510 40X1512 40X1513 40X1514 40X1515 40X1562 Right side hand holder 25 rrr rrr rrr rrr rrr ee 7 5 Fuser AC to fuser lamp cable III 7 25 7 39 Parts packet fuser mounting screw IIIIIIIIIII e 7 25 Narrow media sensor cable cccccccucmIIIIIIIIIIIIIIe 7 25 Redrive door assembly 500 sheet 1552 1572 55 ee ee 7 7 Operator panel outer bezel with IBM logo Infoprint 1552 7 3 Operator panel outer bezel with IBM logo Infoprint 1572 7 3 EP DC fan assembly 1552 1572
13. Description Part number 115 V Maintenance kit 40X0100 220 V Maintenance kit 40X0101 100 V Maintenance kit 56P4242 After replacing the kit the maintenance count must be reset to zero to clear the 80 Scheduled Maintenance message See Maintenance page count Maint Cnt Value on page 3 25 Preventive maintenance 6 1 IBM Infoprint 1532 1552 and 1572 6 2 Service Manual IBM Infoprint 1532 1552 and 1572 7 Parts catalog How to use this parts catalog The following legend is used in the parts catalog Units mach Units OR kit or Description Units option pkg Asm Part Index number e Asm index identifies the assembly and the item in the diagram For example 3 1 indicates Assembly 3 and the item number 1 Part number identifies the unique number that identifies this FRU Units mach refers to the number of units actually used in the base machine or product e Units option refers to the number of units used in the option and does not include the base machine Units kit or pkg refers to the number of units packaged together and identified by the part number NS Not shown in the Asm Index column indicates that the part is procurable but is not pictured in the illustration e PP Parts Packet in the parts description column indicates the part is contained in a parts packet Model information used in the parts catalog Model name Configuratio
14. rrr rrr rrr rrr rrr ee 7 59 Parts packet 6 32 hinge mounting nut ee ee ee eee 7 59 Parts packet nuts 2 eee ee en eee ee ee ee eee ee eee ee ee eee 7 61 Parts packet hinge mounting flat washer 7 59 Parts packet hinge mounting star washer e errr ee eee 7 59 Wear strip 2 rer rrr rrr rr rr ee ee terre eee 7 59 Rear access door latch 2 2 errr rrr rrr rere 7 55 7 65 AC external jumper cord 22 terre ee eee eee eee ee eee eee 7 61 Parts packet 2 errr rere rrr ere erences 7 42 7 48 7 51 Parts packet auto comp assembly mounting screw errr rrr rrr rrr rrr ee 7 63 Parts packet auto comp mounting screw 77 7 44 Parts packet board mounting screw rrr rrr rrr rrr rrr eee 7 55 7 57 Parts packet screw 22 ee eee eee re ee eee ee ee ee ee eee eee eee 7 44 Parts packet screw auto comp mounting 7 7 42 Parts packet screw switch spring rrr reer rrr reer eee ee 7 42 Screw 2 ee ee ee rr eee eee eee eee 7 49 Output tray ee ee eee eI 7 65 Nyogel 744 grease packet ucmmcImmIIIIIIIIIIIIII 7 69 Wear dimple strip
15. IBM Infoprint 1532 1552 and 1572 924 xx Hot fuser service check Error Code 923 xx 924 xx and 925 xx may display for a hot fuser failure CAUTION The fuser may be hot use caution before removing or servicing working Unplug the printer before you begin or use caution if the printer must receive power in CAUTION There is a danger from hazardous voltage in the area of the printer where you are AN order to perform the task Service tip Set the Fuser Temperature to NORMAL before starting this service check In Diagnostics mode In Diagnostics mode select EP SETUP and Fuser Temp FRU Action 1 Fuser assembly Check the thermistor cable for correct installation to J5 on the fuser Fuser to system board cable card If installed correctly check for correct installation of J10 on the system board If all cables are installed correctly go to step 2 Fuser top cover assembly thermistor thermistor cable assembly Turn the printer off and disconnect the thermistor cable from J5 on the fuser board Measure the resistance between the two pins on the thermistor cable if the resistance measures infinity open circuit replace the fuser top cover assembly Reconnect the thermistor cable to J5 on the fuser board Disconnect the fuser to system board cable from J10 on the system board and measure the resistance between J10 3 and J10 4 on the cable If the resistance measures infinity open circuit check the co
16. 1 Output expander option Make sure the output expander option is the only option that is not recognized by the base printer If the output expander is the only option not recognized by the printer continue with step 2 If not check the autoconnects of the options not recognized and the interconnect card and cable connections 2 Output expander assembly mechanical linkage Check the autoconnects for damage especially the connector pins Remove the left and right side covers Remove the front control board cover Check the cables at J1A J1B J2A and J2B on the control board to make sure they are attached securely and correctly Remove the output expander and check the voltages on the output bin autoconnect located on the top left rear of the printer Go to Autoconnect on page 5 6 If the voltages are correct and the problem persists replace the output expander option 202 xx Paper Jam Open Rear Door message displays a sheet of paper is jammed prior to the pass thru sensor flag 202 xx Paper Jam Open Rear Door message displays a sheet of paper feeds out to the standard bin even though bin x is selected paper exits half way out of the redrive Service tip For this type of problem check the sub error codes They can help isolate the problem 202 Paper Jam messages can also occur prior to the output expander pass thru sensor FRU Action Output expander drive belt Pulley drive belt Idler pulley belt ten
17. 22 eee eee eee eee eee ee eee e 7 29 High voltage contact kit eee ree rr ern er reer e eee 7 9 Exit sensor cable 2 cc cree rr renee 7 25 Left side hand holder 2 222 ere re enn 7 5 MarkNet 8000 Fast Ethernet 2 scr r rrr rr rer rrr rr errr rere eens 7 69 MarkNet 8020 Gigabit Ethernet eee eee 7 69 MarkNet 8030 Fiber Ethernet 2 r rrr rr rer rrr III 7 69 MarkNet 8050 wireless US 22 ee er ter rr nr ne ne een ee 7 69 128MB memory option ru rrHrIRIIRRIIIIIIIIIIIIIIIe 7 69 256MB memory option uuuRr reru rrecR III 7 69 512MB memory option crru rrHrIIIIIIRIIIIIIIIIIIIIe 7 69 Japanese font card c r r eueu rH reee erre 7 69 Simplified Chinese font card 2 2 2 err eee ee eee eee eee eee eee 7 69 Traditional Chinese font card 2 eee III 7 69 Korean font card 2 eee rr nee nee 7 69 MarkNet 8050 wireless non US 25 III 7 69 I 12 Service Manual 40X1564 40X1565 53P8211 53P8222 53P8222 53P8226 53P8227 53P8253 53P8256 53P8266 53P8321 53P8328 53P8366 53P8370 53P8377 53P8380 53P8380 53P8381 53P8381 53P8382 53P8382 53P8385 53P8588 53P8603 53P8617 53P8617 53P8617 53P8617 53P8617 53P8617 53P8617 53P8617 53P8713 53P8774 53P8815 53P8826 56
18. Fuser top cover assembly thermistor thermistor cable Fuser to system board DC cable Check to make sure that the thermistor is installed correctly to J5 on the fuser control card If installed correctly check the cable for any signs of damage If any problems are found replace the fuser top cover assembly Fuser narrow media sensor removal on page 4 34 If no problem is found check the fuser to system board DC cable for correct installation at J1 on the fuser control card If no problem is found check the fuser to system board cable for correct installation at J10 on the system board If no problem is found go to step 6 Diagnostic information 2 89 IBM Infoprint 1532 1552 and 1572 FRU Action 6 Fuser assembly If no problem is found up to this point then replace the following in the order shown Fuser assembly See Fuser assembly removal on page 4 26 System board assembly See System board and inner shield removal on page 4 76 LVPS See Low voltage power supply removal on page 4 54 923 xx Hot fuser service check Error Code 923 xx 924 xx and 925 xx may display for a hot fuser failure CAUTION The fuser may be hot use caution before removing or servicing working Unplug the printer before you begin or use caution if the printer must receive power in CAUTION There is a danger from hazardous voltage in the area of the printer where you are
19. eseeeeeeeeeeeee ee n nnn 2 4 Table of contents iii IBM Infoprint 1532 1552 and 1572 Symptom fables chs gua su ER ERR ER RERO RRR EE ERE EGER TRA Re ee eee ERE PAGE ERE RE 2 5 Base printer SVITIBIOITIS i4 pd er d REC EERRERRERE ehes ni CREW OG EY CORNER SUAM deese PET ERR ERE 2 5 High capacity feeder 2000 sheet symptoms ssssssseseee een 2 5 Paper ifay SYMONS suas sang exo 3 5 Ve O15 6r op9d S pepd idee ba EQ Hg euer pte 2 6 Duplex optom svmplbolns 640056 nucon dowd S Pda Gane d RRSUnP ead Qiu d dtum cd NN REG ee 2 6 Enyel pe TEecemrs VID DIOUIS sai dc ponet dasa REURR RES RIMRREAPquASddRAPpedqans dd XR 2 6 Output expander ii eser cebpueerpEPRYECREG Gone Rua ge d deo que vq REGAT Y Rid Rr IMP Ed eg 2 6 oltapiB S mart TIBISHeE 232 ze na x5 bixS hei RDLOEPepfteebzqpepEqueppeqobeg doque Pd 2 7 Messages and eror COURS Lisa ex dk RERO odd XO d n oe Ron a d da Re RUE ER RUE Rea R RUE ERA Y Ran 2 8 OBIVICE BIO COBBS sra pDE PS EFE IMTEREA S LGEpHRPRSQENMSBOREPSIAatE PSXGCEIR UA Y Res T 2 8 User Statis dIsDISyB 2 iuceRbESRRPEPTRPRRIART PR RR RR REPRE PSPHIS PT de ERE 2 31 Useratiomdanee Messages opos sip eed ipei a ede dada qusc xupd ardapq d dte ope UR get 2 32 User line 2 link messageSe ireti i ro RR ER ERRERERTERUX RERO a PERPE a CPP RE e REPAS 2 43 Check device connection messages iliseseleles lees 2 43 User attendance messages paper jams and paper handling errors 2xo xx 00 0 0 eee 2 44 Ser
20. motor Check autocompensator for binds 911 00 DC pick motor Check system board Go to Paper feed service excessive PWM Check autocompensator motor check on page 2 112 912 00 DC pick motor Check system board Go to Paper feed service underspeed error Check autocompensator check on page 2 112 913 00 DC pick motor Check system board Go to Paper feed service overspeed error Check autocompensator check on page 2 112 914 00 DC pick motor no Check autocompensator assembly Go to Paper feed service encoder feedback check on page 2 112 917 00 Problem with transfer Check HVPS Go to Transfer roll service Hed servo start Check system board check on page 2 128 Check HVPS input sensor toner sensor cable 2 8 Service Manual Service error codes 9xx xx continued IBM Infoprint 1532 1552 and 1572 Error Sub code codes Display text Description Action 920 01 Hot roll took too long to Bad thermistor circuit or cabling Go to 920 xx Cold fuser eae inte a Fuser not receiving sufficient AC service check on page 2 87 enhanced mode ich standby control only Poor supply line voltage ie 999 Low wattage or incorrect lamp mE e Incorrect hot roll 920 02 Hot roll fell too far below Bad thermistor circuit or cabling Go to 920 xx Cold fuser the desired temperature vi service check on page 2 87 while in standby Fuser en receiving suff
21. Error code Sub codes Description Possible causes Action 202 50 Paper jam around the fuser exit or redrive area Fuser page count stopped at 500 000 to preserve data Page may be jammed in the fuser exit or redrive area Make sure the redrive door is complete closed Check the fuser for any signs of wear or contamination If any are found replace the fuser assembly See Fuser assembly removal on page 4 26 Turn media over to reduce W curl Check upper redrive diverter and diverter spring for any signs of damage a loose spring or binding parts Repair the redrive as necessary Check any installed output options s that may be installed for correct installation and alignment The fuser exit sensor may not be functioning properly Go to Fuser exit sensor service check on page 2 92 202 51 Page did not cleanly exit fuser or redrive area Fuser page count stopped at 500 000 to preserve data Page may be jammed in fuser exit or redrive area Make sure the redrive door is complete closed Check the fuser for any signs of wear or contamination If any are found replace the fuser assembly See Fuser assembly removal on page 4 26 Turn media over to reduce W curl Check upper redrive diverter and diverter spring for any signs of damage a loose spring or binding parts Repair the redrive as necessary Check an
22. LT EZ Note 7 30 Service Manual IBM Infoprint 1532 1552 and 1572 Assembly 15 Electronics card assemblies index SBS nios a um Description 15 1 40X0146 1 1 Interconnect card assembly 2 slot 1552 1572 2 40X0147 1 1 Interconnect card assembly 1 slot 1532 4 40X0143 1 1 System board assembly network Infoprint 1532 Board ID Q0016001 4 40X0144 1 1 System board assembly network Infoprint 1552 Board ID Q0016002 4 40X0145 1 1 System board assembly network Infoprint 1572 Board ID Q0016003 5 40X0198 1 1 Bar code card assembly 5 40X0248 1 1 IPDS and SC5 TNe card assembly 5 40X0199 1 1 PrintCryption card assembly 5 40X0265 1 1 PRESCRIBE card assembly Note The system board has a label with an board ID and barcode Use the first eight numbers to identify the board with the part number in the table above 4 Q0016003 0412000067 LER o io Parts catalog 7 31 IBM Infoprint 1532 1552 and 1572 Assembly 16 Electronics shields 7 32 Service Manual IBM Infoprint 1532 1552 and 1572 Assembly 16 Electronics shields fae Subs my od vm Description 16 1 40X0150 1 1 Outer shield 2 slot 1552 1572 2 Parts packet INA cover mounting screw PP 40X0165 2 Parts packet outer shield mounting screw PP 40X016
23. Understanding the printer operator panel on page 2 2 Understanding the menus on page 2 3 Diagnostics mode on page 3 2 e Configuration menu CONFIG MENU on page 3 25 Theory on page 3 31 Paper feed jams on page 3 33 Parts catalog on page 7 1 Diagnostic information 2 1 IBM Infoprint 1532 1552 and 1572 Understanding the printer operator panel The operator panel on your printer is a 4 line back lit gray scale display that can show both graphics and text The Back Menu and Stop buttons are located to the left of the display the navigation buttons are located below the display and the numeric pad is located to the right of the display Display panel Numeric pad USB port Indicator light Navigation buttons Select button The use of the buttons and the layout of the display panel are described in the following table Operator panel Button Function Press the Back button to return to the last screen you viewed Back Note Changes made on the screen will not be applied if you press the Back button Press the Menu button to open the menu index Menu 6 Note The printer must be in the Ready state to access the menu index A message indicating the menus are unavailable will appear if the printer is not ready Press Stop to stop the mechanical operation of the printer After pressing Stop Stop eo the message Stopping is displayed When the printer has st
24. cere rrr rr neers 7 23 Fuser assembly w 115 V lamp 1532 1552 7 25 Fuser assembly w 220 V lamp 1532 1552 eee 7 25 Fuser wiper cavity cover 0 2 2 nt rr er renee 7 25 Fuser cover assembly kit 22 rere errr rr eee 7 25 Fuser lamp 115V 2 2 creer rr renee 7 25 Fuser lamp 220V 22 22 cr rrr er rr wee 7 25 Narrow media sensor cern rrr re eens 7 25 Exit sensor on rn en ere eee 7 25 Parts kit charge roll link asm left side errr eee ee 7 27 I 10 Service Manual 40X0127 40X0129 40X0130 40X0131 40X0132 40X0133 40X0134 40X0135 40X0143 40X0144 40X0145 40X0146 40X0147 40X0149 40X0150 40X0151 40X0152 40X0153 40X0154 40X0156 40X0157 40X0159 40X0160 40X0162 40X0163 40X0165 40X0165 40X0165 40X0165 40X0165 40X0165 40X0165 40X0165 40X0165 40X0165 40X0165 40X0165 40X0165 40X0165 40X0165 40X0165 40X0171 40X0174 40X0182 40X0183 40X0195 40X0198 40X0199 40X0200 40X0207 40X0208 40X0209 40X0210 40X0211 40X0212 40X0213 40X0222 40X0223 40X0224 IBM Infoprint 1532 1552 and 1572 Charge roll assembly crcIIIIIIIIIcIIIIIIIIIllIIIIIlIllI 7 27 Parts kit right side charge roll link assembly errr rrr errr eee 7 27 Transfer roll assembly ru r II
25. o8 66 6668 OZ T302 gt 35 7575 9590590 70 4 24 V dc IN B an 5 TX PWM 6 TX Enable 7 TX CUR PWM U 8 SVRO OUT i oO qp CN1 O 1 pee ony d Interconnect card Connector Pin no Signal J1 1 J2 1 Connector locations and connections 5 9 IBM Infoprint 1532 1552 and 1572 Low voltage power supply Connector CN pin Signal no CN1 Fuser lamp AC 1 AC fuser lamp e e 2 Not used mm amp 9 3 AC fuser lamp e CN2 Q SUD F e 0000 000000000 CC WU 339883883 CN2 DC output 1 5 V dc 2 5 V dc 3 Ground 4 Ground 5 Ground 6 Ground 7 24 V dc 8 24 V dc 9 Heat on 10 5 V dc 11 5 V dc 12 Ground 13 Ground 14 Ground 15 Ground 16 24 V dc 17 ZC Out 18 42 V dc 5 10 Service Manual IBM Infoprint 1532 1552 and 1572 Output expander control board Connector Pin no Signal JIA 24 V dc Autoconnect Ground 5 V dc o s o cns CR2 a cC C c ol o3 c c i i j N J
26. 2 22 e eee eee eee ee eee 7 9 EP DC fan assembly 1532 2 2 eee cece ee ee eee ee eee eee 7 9 EP fan with cable250 sheet 1532 rrrrr eee ees 7 41 Toner sensor assembly 22 re rer rr eres 7 9 Developer support roller 2 2 2 rrr re reru 7 9 Upper paper feed deflector 22 r errr rer IRI 7 9 Inner paper feed deflector 1532 2 2 ener ree rr ee eee ee 7 9 Inner paper feed deflector 1552 1572 2 55 e reer ee eee eee eee eee 7 9 Input sensor 2 rrr rr rr ere cee eee 7 9 Gear guard 2 2 eee en ee ee ee eee eee eee 7 7 ESD shield with label 2 eee ere eee eee eee reer eee 7 9 Paper size sensing board assembly ee rr rrr 7 7 Paper size sensing board Tray 1 autocompensator paper out low cable 7 35 Paper switch activate spring sre rrr rrr ree rece nee 7 7 Gear release link reer eee eee eee ee eee ee ee ee eee eee 7 7 Counterbalance spring rere ee ee eee ee re ee ee ee eee eee 7 3 Standard bin level sensor eee eee eee ee eee re eee eee eee 7 7 Standard bin level sensor bracket 2 eee eee eee eee eee ee eee eee 7 7 Main fan with cable250 sheet output rrr rr rrr rrr ee 7 7 Main fan 250 sheet 2 2 errr rr rr rene
27. 200 000 and 299 999 Poor supply line voltage 922 23 Hot roll reached final Low wattage or incorrect lamp Go to 922 xx Cold fuser ee area took Bad thermistor circuit or cabling check on page 2 89 longer than largest time Fuser not receiving sufficient AC in lookup table Fuser power page count between i 200 000 and 299 999 Poor supply line voltage 922 24 Hot roll timed out in Low wattage or incorrect lamp Go to 922 xx Cold fuser Pa le la final Bad thermistor circuit or cabling check on page 2 89 temperature Fuser Fuser not receiving sufficient AC page count between power 200 000 and 299 999 Poor supply line voltage 922 25 After hot roll lamp The control code has been lost Go to Epsom d fuser detection did not roll check on page 2 89 over to steady state control in time Fuser page count between 200 000 and 299 999 922 26 Hot roll did not reach Low wattage or incorrect lamp Go to 922 xx Cold fuser operating temperaturein Bad thermistor circuit or cabling Check on page 2 89 control Fuser page Fuser not receiving sufficient AC count between 200 000 power and 299 999 e Poor supply line voltage 922 27 Fuser has taken too long Low wattage or incorrect lamp Go to 922 xx Cold fuser to reach desired temperature after increasing interpage gap Fuser page count between 200 000 and 299 999 Bad thermistor circuit or cabling Fuse
28. 3 36 Service Manual IBM Infoprint 1532 1552 and 1572 4 If you have an optional 2000 sheet feeder open the front door press the elevator button A to lower the tray remove the jam and make sure the stack of print media is neat and aligned 5 Press Y 200 and 201 Paper Jam Remove Cartridge 1 Push the release latch and lower the multipurpose feeder 2 Push the release latch and open the top front cover CAUTION The inside of the printer is hot Diagnostic aids 3 37 IBM Infoprint 1532 1552 and 1572 3 Lift and pull the print cartridge out of the printer Warning Do not touch the photoconductor drum on the underside of the cartridge Use the cartridge handle whenever you are holding the cartridge 4 Place the print cartridge aside Note Do not leave the cartridge exposed to light for extended periods Note The print media may be covered with unfused toner which can stain garments and skin 5 Pull the print media up and toward you Warning If the print media does not move immediately when you pull stop pulling You need to access the print media from the printer rear door Reinstall the toner cartridge Close the top front cover Close the multipurpose feeder Press QD O ON Oo 3 38 Service Manual IBM Infoprint 1532 1552 and 1572 202 Paper Jam Open Rear Door 1 If the paper is exiting the printer pull the media straight out and press Q Otherwise continue with ste
29. 110 Ib 163 g m 90 Ib maximum 2 2 grain short Tag 203 g m 125 Ib 163 g m 100 Ib Cover 216 g m 80 Ib 176 g m 65 Ib Transparencies Laser printer 138 to 146 g m 138 to 146 g m 37 to 39 Ib bond 37 to 39 Ib bond Labels maximum Paper 180 g m 163 g m 48 Ib bond 43 Ib bond Dual web paper 180 g m 163 g m 48 Ib bond 43 Ib bond Polyester 220 g m 220 g m 59 Ib bond 59 Ib bond Vinyl 300 g m 260 g m 92 Ib liner 78 Ib liner Integrated forms Pressure 140 to 135 g m 140 to 135 g m sensitive area must enter the printer first Paper base 75 to 135 g m 75 to 135 g m2 grain long 20 to 36 Ib bond 20 to 36 Ib bond Envelopes Sulfite wood Not recommended 60 to 105 g m 60 to 105 g m 100 cotton content free or up to 16 to 28 Ib 16 to 28 Ib maximum 10096 cotton bond bond weight 24 Ib bonds Grain short is preferred for papers over 135 g m 2 Printing label applications on your printer requires a special label fuser cleaner which prevents duplexing 3 28 Ib envelopes are limited to 25 cotton content Includes envelopes fed from the multipurpose feeder only 5 Information on whether your vinyl label converter has passed the Lexmark s criteria is available at www lexmark com General information 1 11 IBM Infoprint 1532 1552 and 1572 Media weights supported in optional output bins Print media weight optional output bins High cap
30. Disconnect signature button cable from connector J14 on the system board pom Se M On the Infoprint 1552 1572 remove the two screws A securing the blower duct 7 Remove the signature button contact assembly mounting screw B 8 Remove the assembly signature button contact assembly Note Be sure to route the cable in the same location as shown C when replacing the assembly Repair information 4 75 IBM Infoprint 1532 1552 and 1572 System board and inner shield removal Warning When replacing any one of the following components e Operator panel assembly or upper front cover e System board assembly Interconnect card assembly Only replace one component at a time Replace the required component and perform a POR before replacing a second component listed above If this procedure is not followed the printer will be rendered inoperable Never replace two or more of the components listed above without a POR after installing each one or the printer will be rendered inoperable Warning Never install and remove components listed above as a method of troubleshooting components Once a component has been installed in a printer it can not be used in another printer It must be returned to the manufacturer Warning Observe all ESD precautions while handling ESD sensitive parts See Handling ESD sensitive parts on page 4 1 1 Remove the outer shield See Outer shield removal on page 4 67 2 Disconnec
31. Formatting Disk 1 1 07 DO NOT POWER OFF The power indicator blinks during the test Note The test can NOT be canceled 3 Once the test is complete the power indicator turns on solid and either the message Disk Test Clean Test PassedorDisk Test Clean Failed appears If the message indicates failure the disk is unusable Flash Test This test verifies the functioning of the flash device by writing and reading data on the flash to test the flash Warning This test destroys all data on the flash because the flash is unformatted at the end of the test To reformat the flash the servicer or the user must use FORMAT FLASH from the UTILITIES MENU To run the Flash Test 1 Select Flash Test from DEVICE TESTS The message Files will be lost Go or Stop displays to warn the user that all contents on the flash device will be lost 2 To exit the test immediately and return to the Device Tests menu press Back or Stop e To continue with the test press Y The power indicator blinks while the test is running and the message Flash Test Testing displays Once the test is complete the power indicator turns on solid and either the message Flash Test Test PassedorFlash Test Test Failed displays 3 Press Back amp 5 or Stop to return to DEVICE TESTS Diagnostic aids 3 19 IBM Infoprint 1532 1552 and 1572 PRINTER SETUP Defaults US Non US defaults changes whether the printer uses the US factory d
32. IBM Infoprint 1532 1552 and 1572 Assembly 39 Kiosk vertical and horizontal paper adapters Asm Part Units Units kit ee Index number option or pkg Description 39 1 56P4108 1 Complete vertical kiosk option 2 56P4109 1 Complete horizontal kiosk option 7 64 Service Manual Assembly 40 StapleSmart finisher IBM Infoprint 1532 1552 and 1572 Asm Part Units Units kit Index number option or pkg Description 40 1 56P4117 Complete option 10 56P4219 11 56P4213 12 56P4218 Stacking bail kit Left base assembly cover Top assembly cover 1 2 56P4221 1 1 Rear access door 53P8588 2 1 Rear access door latch 4 56P2114 1 1 Right base assembly cover 5 56P2116 1 1 Stapler access cover 6 56P2115 1 1 Stapler access door switch assembly 7 56P4222 1 1 Output assembly tray 7 53P8713 1 1 Output tray 8 56P4223 1 1 Stapler bin empty sensor 9 56P4224 1 1 Stapler bin empty sensor cover 1 1 1 1 1 1 Parts catalog 7 65 IBM Infoprint 1532 1552 and 1572 Assembly 41 StapleSmart finisher 2 8p Asm Part Units Units kit Description Index number option or pkg P 41 1 56P4225 1 1 Stapler assembly 7 66 Service Manual Assembly 42 StapleSmart finisher 3 zp y IBM Infoprint 1532 1552 and 1572 Asm Part Units Units kit ic Description Index number opt
33. The option may be attached to the printer but a communications problem may prevent the printer from detecting the option For example there may be a poor connection or a hardware failure The following actions may be taken If the option was temporarily removed or not connected properly reattach or reconnect it Press D to execute a configuration change which notifies the printer the option has been hot unplugged removed with the power on Note This action is not available if the printer is in Diagnostics Mode or running diagnostics f the device is experiencing a hardware problem turn the printer off and on If the message continues to be displayed go to Input tray s service check on page 2 102 Close Finisher Side Door Close the finisher side door If the message does not clear automatically when the door is closed go to StapleSmart finisher service check on page 2 123 Close Finisher Top Cover Close the finisher top cover If the message does not clear automatically when the cover is closed go to StapleSmart finisher service check on page 2 123 Delete All Jobs Go Stop When the user has selected the Print and Hold Delete All Jobs selection this message is displayed The following actions may be taken Press Y to confirm the selection All jobs are deleted Press O or to cancel the delete operation Diagnostic information 2 33 IBM Infoprint 1532
34. Units kit Description Index number mach_ or pkg 4 1 40X0235 1 1 EP DC fan assembly 1552 1572 2 40X0208 1 1 Blower duct 1552 1572 3 1 1 Parts packet PP 40X0165 3 1 1 Parts packet PP 40X0165 4 40X0034 1 1 Signature button sensor assembly 5 40X0035 1 1 EP DC fan assembly 1532 6 40X0033 4 1 Machine mounting pad 7 40X0223 1 1 HVPS input sensor toner sensor cable assembly 8 40X0036 1 1 Toner sensor assembly 9 40X0306 1 1 High voltage contact kit including Charge roll contact 1 Doc TAR Dev contact 3 PC drum contact 1 Screw 5 Screw block 4 10 40X0213 1 1 Tray bias assembly 11 40X0021 2 1 Cartridge holddown assembly 12 40X0040 1 1 Upper paper feed deflector 13 40X0041 1 1 Inner paper feed deflector 1532 13 40X0042 1 1 Inner paper feed deflector 1552 1572 14 40X0039 2 1 Developer support roller 15 40X0043 1 1 Input sensor 16 40X0209 1 1 Gear 60 MPF shield 17 40X0045 1 1 ESD shield with label 18 40X0207 1 1 EP duct Parts catalog 7 9 IBM Infoprint 1532 1552 and 1572 Assembly 5 Printhead Bottom View 7 10 Service Manual Assembly 5 Printhead IBM Infoprint 1532 1552 and 1572 Asm Part Units Units kit Description Index number mach or pkg 4 1 40X0061 1 1 Laser cable assembly 2 Parts packet printhead mounting screw PP 40X0165 3 40X0062 1 1 Printhead assembly includes all cables CAUT
35. 11 Open thermistor check Noisy thermistor signal Go to 924 xx Hot fuser allele ooo Intermittent connection service check on page 2 91 and 199 999 Thermistor cable not connected or thermistor actually open 924 21 Open thermistor check Noisy thermistor signal Go to 924 xx Hot fuser epu Masa d ooo Intermittent connection service check on page 2 91 and 299 999 i Thermistor cable not connected or thermistor actually open 924 31 Open thermistor check Noisy thermistor signal Go to 924 xx Hot fuser failure Fuser page count between 300 000 and 399 999 Intermittent connection Thermistor cable not connected or thermistor actually open service check on page 2 91 Diagnostic information 2 21 IBM Infoprint 1532 1552 and 1572 Service error codes 9xx xx continued Error Sub i code codes Display text Description Action 924 41 Open thermistor check Noisy thermistor signal Go to 924 xx Hot fuser failure Fuser page service check on page 2 91 count between 400 000 nie DE connection and 499 999 Thermistor cable not connected or thermistor actually open 924 51 Open thermistor check Noisy thermistor signal Go to 924 xx Hot fuser failure Fuser page Intermittent connection service check on page 2 91 count over 500 000 i Thermistor cable not connected or thermistor ac
36. 1552 and 1572 User attendance messages continued Error Sub z ee F code cod Primary message Description action Disk Corrupted The printer has detected there are errors on the hard disk that cannot be Reformat corrected The disk cannot be used until it is reformatted Warning All data on the disk will be lost if you format the disk The following actions can be taken Power off and remove the disk The disk will not be formatted Press Y to format the disk All data is lost when you format the disk Empty Box M This message is displayed when the hole punch alarm is on and the printer informed by the code the hole punch box M is full The following actions may be taken Empty the hole punch box Press D to ignore the message The Box M Full appears on line 2 of the display and the job is printed without hole punching The message remains until the box is emptied If this message continues to be displayed when the box has been emptied go to StapleSmart finisher service check on page 2 123 Insert Box M This message is displayed when the hole punch box is missing or installed incorrectly The message is displayed during any of the following times regardless of the hole punch alarm setting At POST After the finisher side door has been closed Before the first page of a job requesting hole punch The message displays once per job The following actions can be taken Install the hole punch box
37. 2 until Busy Waiting appears The following selections are possible Cancel Job Reset Printer Reset Active Bin 50 XX PPDS Font Error This message displays when the PPDS interpreter has encountered a font error Note This error may only occur when the printer is formatting PPDS print data The following actions may be taken Press e to clear the message and continue processing the job Press 2 until Busy Waiting appears The following are available Cancel Job Reset Printer Reset Active Bin 51 XX Defective Flash This message displays when the printer detects a defective flash This error may occur at power on or during flash format and write operations Press W to clear the message The flash is marked as bad and normal operation continues Flash operations are not allowed until the problem is resolved Diagnostic information 2 39 IBM Infoprint 1532 1552 and 1572 User attendance messages continued Error Sub ee x dode code Primary message Description action 52 XX Flash Full This message displays when there is not enough free space in the flash memory to hold the resources that have been requested to be written to flash 53 XX Unformatted Flash This message displays when the printer detects an unformatted flash at power on Press Y to clear the message The flash is marked as bad and normal operation continues Flash operations are not allowed until
38. 950 30 through 950 60 EPROM mismatch failure on page 2 78 951 00 Replace the system board See System board and inner shield removal on page 4 76 Warning When replacing any one of the following components Operator panel assembly or upper front cover System board assembly Interconnect card assembly Only replace one component at a time Replace the required component and perform a POR before replacing a second component listed above If this procedure is not followed the printer will be rendered inoperable Never replace two or more of the components listed above without a POR after installing each one or the printer will be rendered inoperable Warning Never install and remove components listed above as a method of troubleshooting components Once a component has been installed in a printer it can not be used in another printer It must be returned to the manufacturer 952 00 NV failure n CRC error has occurred This is recoverable Perform POR to clear the error Diagnostic information 2 27 IBM Infoprint 1532 1552 and 1572 Service error codes 9xx xx continued Error Sub i code cod s Display text Description Action 953 00 Replace the operator panel board or upper front cover See Upper front cover removal on page 4 11 or Upper front cover removal on page 4 11 Warning When replacing any
39. Double feeding paper Note If double feeding paper occurs mostly from the bottom of the stack check for missing or damaged restraint pads in the tray FRU Action 1 Paper Paper is usually the primary cause of a double feeding paper problem Flex the paper before placing the paper in the tray Edge welded paper is the most common cause of double feeding Loading the paper in the tray in different locations and directions and using rough paper and short grain paper also causes double feeding 2 Autocompensator Make sure the counterbalance spring is not missing loose or broken at the top of the autocompensator arm assembly If you find a problem replace the autocompensator assembly Diagnostic information 2 113 IBM Infoprint 1532 1552 and 1572 Paper fails to feed from the multipurpose tray The pick roll should make one complete revolution and stop with the flat side down If the pick roll turns but does not pick paper check the roll for signs of wear oil or grease on the surface of the pick roll or slick spots If you find a problem replace the pick roll assembly Check to ensure the media that is being fed through the multipurpose tray assembly meets recommended paper specifications Paper size sensing service check Before proceeding check for the correct paper size loaded in the tray and that the tray has been set to accept the size paper loaded in the tray Paper size sensing switch chart
40. Go to 920 xx Cold fuser one Tons Noisy thermistor signal service check on page 2 87 change Fuser page Fuser not receiving AC power count between 300 000 P ly li l and 399 999 oor supply Ine voltage Low voltage or incorrect lamp Incorrect hot roll 920 36 Fuser is not increasing Fuser is not receiving AC power Go to 920 xx Cold fuser dara na Poor supply line voltage service check on page 2 87 ough the lamp has been on for an extended time Fuser page count between 300 000 and 399 999 920 37 Fuser has been below Bad thermistor circuit or cabling Go to 920 xx Cold fuser He on b linac e Very noisy thermistor signal service check on page 2 87 is in the nip Fuser page Fuser not receiving AC power count between 300 000 P li and 399 999 Poor supply ine voltage Excessive load on the fuser Low voltage or incorrect lamp Incorrect hot roll Abrupt change in temperatures that has disrupted control 920 41 Hot roll took too long to Bad thermistor circuit or cabling Go to 920 xx Cold fuser Muss ik Te Fuser not receiving AC power service check on page 2 87 ransitioning to new enhanced fede Fuser Poor supply line voltage page count between 400 000 and 499 999 Low voltage or incorrect lamp Incorrect hot roll 2 12 Service Manual Service error codes 9xx xx continued IBM Infoprint 1532 1552 and 1572 Er
41. If no problem is found go to step 2 2 Switch activate spring Paper size sending board Make sure the switch activate spring is not bent or broken Replace the spring if damaged If the spring is not damaged go to step 3 3 System board ITC cable Set the tray for the paper size that is not recognized and install the tray in the printer Select the paper size and corresponding paper switch from table below Pin Signal Static Static with paper tray in and set to V dc J26 vio Letter Legal A4 Exec B5 A5 1 PSIZE2 3 3 0 0 43 3 43 3 0 43 3 2 Ground 0 0 0 0 0 0 0 3 PSIZE1 3 3 3 3 3 3 0 0 0 3 3 4 PSIZE3 3 3 0 43 3 3 3 0 3 3 0 5 N A 6 N A 7 N A 8 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 9 N A 10 N A If the voltage on J26 does not change go to step 4 If the voltage changes recheck the printer If Tray 1Missing is still displayed replace the system board assembly 4 System board Ground the appropriate pin on connector J26 on the system board Tray 1 Missing should not be displayed If it is not displayed go to step 5 If it still displays replace the system board assembly 5 Autocomp cable Check continuity of the autocomp cable If correct replace the ITC assembly If incorrect replace the autocomp cable 2 116 Service Manual IBM Infoprint 1532 1552 and 1572 Parallel
42. Press e to ignore the message The Box M Missing message appears on the status line A job that is set for hole punching will not be punched The message continues to display on all subsequent jobs that request hole punching If this message cannot be cleared after inserting the box go to StapleSmart finisher service check on page 2 123 Insert Cartridge or Close Door This message displays when the printer front door is open or the print cartridge is missing If this message cannot be cleared go to Cover closed switch cable service check on page 2 80 Insert Staple Cartridge This message displays when the staple cartridge is missing or installed incorrectly The message appears regardless of the Staple Alarm setting at the following times AL POR After the Stapler Door has been closed The following actions can be taken Install the stapler cartridge Press D to clear the message The printer handles stapled jobs as if the staple cartridge were installed but empty The Staples Empty message appears on the status line and the Load Staples may display 2 34 Service Manual IBM Infoprint 1532 1552 and 1572 User attendance messages continued Error code Sub code Primary message Description action Insert lt tray gt lt tray gt Tray 1 Tray 2 Tray 3 Tray 4 or Tray 5 The printer detects a tray needs to be inserted The printer does not continue until it d
43. Turn media over to reduce W curl Check upper redrive diverter and diverter spring for any signs of damage a loose spring or binding parts Repair the redrive as necessary Check any installed output options s that may be installed for correct installation and alignment The fuser exit sensor may not be functioning properly Go to Fuser exit sensor service check on page 2 92 202 03 Page is covering narrow media sensor during warm up Fuser page count between 0 and 99 999 If page is not visible from front or rear of machine partial piece of page may be torn off in fuser covering narrow media sensor Narrow media sensor or flag may be dislodged damaged Check the fuser for any signs of a piece of media stuck in the fuser 202 04 Exit sensor bounced Fuser page count between 0 and 99 999 Exit sensor assembly Go to Fuser exit sensor service check on page 2 92 202 06 Page is covering exit sensor during warm up Fuser page count between 0 and 99 999 Something is keeping the exit sensor in a covered position A page may not have been cleared from a prior jam Check the fuser and area around the fuser assembly for any signs of debris or pieces of paper or media 2 54 Service Manual IBM Infoprint 1532 1552 and 1572 User attendance messages paper jams and paper handling errors 2xx xx Error code Sub codes Descripti
44. ccc teenies 7 38 Assembly 21 Cabling diagrams 5 00 cece res 7 40 Assembly 22 Optional 250 sheet paper drawer 0 000 c eee ee eee 7 42 Assembly 23 Optional 250 sheet paper tray 2 0 c eee tte 7 43 Assembly 24 Optional 500 sheet paper drawer 0 0 eee eee eee 7 44 Assembly 25 Optional 500 sheet paper tray 2 0 0 0 c eee tees 7 45 Assembly 26 Duplex opllOh oso ase E oda dede dodo eases Oo eke Cando ob d eG Ceres heres 7 46 Assembly 27 Envelope feeder 2 2 cece tee eee 7 47 Assembly 28 Output expander 1 0 0 cece 7 48 Assembly 29 Output expander 2 20 0 cece eee tenes 7 49 Assembly 30 High capacity output expander 1 00 elsi 7 50 Assembly 31 High capacity output expander 2 0 c eee 7 51 Assembly 32 High capacity output expander 3 0 00 c eee eee eee 7 52 Assembly 33 5 bin mailbox 1 0 0 cece eee eee 7 54 Assembly 34 5 bin mallboX 2 2acccsccse seks otep sees ciara R2 r esi dpi iau 7 56 Assembly 35 High capacity feeder 1 i140 s2oco zoe eor ER RR qure IRE RE RE bende 7 58 Assembly 36 High capacity feeder2 Luuueselsleesls eese eese 7 60 Assembly 37 High capacity feeder 4 0 eee eee teens 7 62 Assembly 38 High capacity feeder5 0 2 cece eee 7 63 Assembly 39 Kiosk vertical and horizontal paper adapters
45. circuit or cabling Go to 920 xx Cold fuser ine or RAE S Noisy thermistor signal service check on page 2 87 page count between Fuser not receiving AC power 200 000 and 299 999 Poor supply line voltage Low voltage or incorrect lamp Incorrect hot roll 920 23 Hot roll too cool while Bad thermistor circuit or cabling Go to 920 xx Cold fuser Eie EE eae Noisy thermistor signal service check on page 2 87 count between 200 000 Fuser not receiving AC power and 299 999 e Poor supply line voltage Low voltage or incorrect lamp Incorrect hot roll 920 24 Hot roll too cool when Bad thermistor circuit or cabling Go to 920 xx Cold fuser EAREN oni ue Noisy thermistor signal service check on page 2 87 change Fuser page Fuser not receiving AC power count between 200 000 and 299 999 Poor supply ine voltage Low voltage or incorrect lamp Incorrect hot roll 920 26 Fuser is not increasing Fuser is not receiving AC power Go to 920 xx Cold fuser n Belt ea nee b Poor supply line voltage service check on page 2 87 been on for an extended tim Fuser page count between 200 000 and 299 999 920 27 Fuser has been below Bad thermistor circuit or cabling Go to 920 xx Cold fuser is SA e ena Very noisy thermistor signal service check on page 2 87 is in the nip Fuser page Fuser not receiving AC power count between 200 000 f and 299 999 Poor supply line vol
46. connector C 4 54 Service Manual IBM Infoprint 1532 1552 and 1572 6 Pull the LVPS assembly far enough out from the right side of the printer to disconnect the fuser to LVPS AC lamp cable D Warning TheLVPS assembly may be difficult to remove from the printer Do not use excessive force in the removal D 7 Remove the low voltage power supply Repair information 4 55 IBM Infoprint 1532 1552 and 1572 Main fan removal 1 Open the left side cover 2 Remove the outer shield See Outer shield removal on page 4 67 3 Remove the two screws A securing the main fan cap 4 Remove the main fan cap 5 Clip the cable tie B Note Be careful not to damage any of the cables Note the location of the cable tie for later replacement 6 Disconnect the main fan to the system board C at J4 7 Remove the main fan 4 56 Service Manual IBM Infoprint 1532 1552 and 1572 Installation note The fan has an orientation marking D Be sure to install the fan with the arrow pointing up m aO Main drive assembly removal 1 Remove the system board and inner shield See System board and inner shield removal on page 4 76 2 Remove the screw securing the gear guard A 3 Remove the power take off shaft and spring See Power takeoff shaft and spring removal on page 4 72 4 Remove the developer drive assembly See Developer drive assembly removal on page 4 24 Repair informat
47. lower front cover assembly removal 4 15 lower paper deflector MPF 4 61 lubrication specifications 6 1 main drive assembly parts catalog 7 22 removal 4 57 service check 2 105 main fan removal 4 56 maintenance ESD sensitive parts 4 1 lubrication 6 1 maintenance kit 6 1 preventive 6 1 safety inspection guide 6 1 maintenance approach 1 1 maintenance kits 6 1 Index l 3 IBM Infoprint 1532 1552 and 1572 menus accessing service menus 3 1 description 2 3 printing menu page 3 30 messages check device connection messages 2 43 service error codes 2 8 user attendance messages 2 32 user line 2 link messages 2 43 user status displays 2 31 warning messages user status displays 2 31 Model Name 3 20 models 1 1 1 2 7 1 MPF arm assembly 4 60 MPF lower paper deflector 4 61 MPF solenoid assembly 4 62 multipurpose feeder parts catalog 7 14 removal 4 15 N narrow media sensor See fuser narrow media sensor navigation buttons 2 2 number pad rubber dome sheet 7 3 numeric pad 2 3 O operator panel board 4 66 Button Test 3 7 buttons 2 106 4 67 7 3 description 2 2 display 2 107 LCD Brightness 3 29 LCD Contrast 3 29 Panel Test 3 7 parts catalog 7 2 service check 2 106 upper front cover 4 11 7 3 upper front cover bezel 4 14 options descriptions 1 1 parts catalog 7 69 service checks 2 108 outer shield parts catalog 7 32 removal 4 67 output bin sensor tests 5 bin mailbox 3 16 high capacity output stacker 3 16 output ex
48. one of the following components Operator panel assembly or upper front cover System board assembly Interconnect card assembly Only replace one component at a time Replace the required component and perform a POR before replacing a second component listed above If this procedure is not followed the printer will be rendered inoperable Never replace two or more of the components listed above without a POR after installing each one or the printer will be rendered inoperable Warning Never install and remove components listed above as a method of troubleshooting components Once a component has been installed in a printer it can not be used in another printer It must be returned to the manufacturer 2 28 Service Manual IBM Infoprint 1532 1552 and 1572 Service error codes 9xx xx continued Error code Sub codes Display text Description Action 954 00 Replace the interconnect card See Interconnect card assembly removal on page 4 53 Warning When replacing any one of the following components Operator panel assembly or upper front cover System board assembly Interconnect card assembly Only replace one component at a time Replace the required component and perform a POR before replacing a second component listed above If this procedure is not followed the printer will be rendered inoperable Never replace two or more of the components list
49. 1 and Duplex Feed 2 on page 3 12 If the tests fail after several attempts replace the duplex option If the tests pass retry to feed from the printer through the duplex option If the problem is still present replace the duplex option 236 00 Paper did not leave the duplex exit sensor Duplex jam access tray is not fully latched Printer PTO not driving duplex feed rolls Duplex feed system not working correctly Make sure the duplex jam access tray is installed correctly Make sure the power takeoff shaft and spring are correctly installed and operating properly Try the duplex option again If it fails try another duplex option if available If another one is not available replace the duplex option 237 00 Paper did not reach the printer input sensor from the duplex unit Duplex jam access tray is not fully latched Printer PTO not driving the duplex feed folls Duplex feed system not working correctly Make sure the duplex jam access tray is installed correctly Make sure the power takeoff shaft and spring are correctly installed and operating properly Try the duplex option again If it fails try another duplex option if available If another one is not available replace the duplex option 237 07 Duplex paper jam There may be other jams in the paper path Duplex jam access tray is not fully latched Printer PTO not driving
50. 1 1 Power cord set 8 ft right angle Arabic Austria Belgium Bluemark CIS Czechoslovakia Denmark Finland France Germany Greece Hungary Ireland Italy Medmark 1 and 2 Netherlands Norway Paraguay Poland Portugal Russia Slavic countries Spain Sweden Turkey and UK 2 40X0293 1 1 Power cord set 8 ft right angle Arabic Austria Belgium Bluemark CIS Czechoslovakia Finland France Germany Greece Hungary Ireland Italy Medmark 1 and 2 Netherlands Poland Portugal Russia Slavic countries Spain Turkey and UK 2 40X0259 1 1 Power cord set 6 ft right angle Brazil 2 40X0301 1 1 Power cord set AS NZS 2 40X0271 1 1 Power cord set Hong Kong 2 40X0302 1 1 Power cord set Japan 2 40X0280 1 1 Power cord set Korea 2 40X0303 1 1 Power cord set PRC 2 40X0281 1 1 Power cord set Taiwan 2 40X0294 1 1 Power cord set Denmark Norway and Sweden 2 40X0295 1 1 Power cord set lsrael 2 40X0304 1 1 Power cord set Botswana Lesotho Namibia Pakistan and South Africa 2 40X0305 1 1 Power cord set Switzerland 3 56P4239 1 1 High voltage power supply 4 1 Parts packet PP 40X0165 5 40X0223 1 1 Front cable harness HVPS input sensor toner sensor Parts catalog 7 29 IBM Infoprint 1532 1552 and 1572 Assembly 15 Electronics card assemblies pO eS uz EIE eem Rr M Ure m s EE HEP PR O oll ao Q all Q Q ese ese
51. 1 Wear plate 250 sheet tray 6 40X0091 2 1 Restraint pad 7 40X0090 1 1 Back restraint 250 sheet tray Parts catalog 7 19 IBM Infoprint 1532 1552 and 1572 Assembly 10 Integrated 500 sheet paper tray 7 20 Service Manual Assembly 10 Integrated 500 sheet paper tray IBM Infoprint 1532 1552 and 1572 Asm Part Units Units kit Description Index number mach_ or pkg 10 1 40X0098 1 1 Tray assembly 500 sheet tray 2 40X0099 1 1 Side restraint 3 40X0182 4 1 Wear strip 4 40X0103 1 1 Pass thru plate 500 sheet tray 5 40X0183 1 1 Wear plate 500 sheet tray 6 40X0105 2 1 Restraint pad 7 40X0106 1 1 Back restraint Parts catalog 7 21 IBM Infoprint 1532 1552 and 1572 Assembly 11 Drives Main drive and developer drive 7 22 Service Manual IBM Infoprint 1532 1552 and 1572 Assembly 11 Drives Main drive and developer drive Asm Part Units Units kit Description Index number mach_ or pkg P 11 1 40X0107 1 1 Gearbox with motor 2 40X0110 1 1 Power takeoff shaft 250 sheet 1532 2 40X0111 1 1 Power takeoff shaft 500 sheet 1552 1572 3 40X0112 1 1 Power takeoff shaft spring 4 40X0113 1 1 Bevel gear with grease packet and washer Bevel gear 1 Instruction sheet 1 Grease packet 1 5 40X0114 1 1 Developer drive assembly 6 40X0115 Parts packet developer drive Developer drive shaft 1 shaft coupler gear 55 1 7 3 Parts packet
52. 2 2 ee rr er eee 7 17 Parts packet reference adjust e III 7 17 Integrated 250 sheet tray ee nr rr ree 7 19 Back restraint250 sheet tray 22 terre ne rene 7 19 Restraint pad 2 errr rrr rr rr re ee rece eee 7 19 Side restraint250 sheet tray urrr rre 7 19 Wear strips errreeee eee ce eee 7 19 Wear plate250 sheet tray creer rer rence eee 7 19 Tray assembly500 sheet tray 22 rrr rrr eee eee 7 21 Side restraint 2 22 ee ee eee ee ee eee eee eee eee 7 21 115 V Maintenance kit ee eee ere ee reer ee 6 1 220 V Maintenance kit eee ree re eee ee eee eee 6 1 Pass thru plate500 sheet tray nent nr eee 7 21 Restraint pad 2 reer rrr rr re ee ree ee 7 21 Back restraint 22 errr ree rr re rn ence eee 7 21 Gearbox with motor 2 22 e reer enn ee ee eee eee eee 7 23 Power takeoff shaft250 sheet 1532 errr crete rrr III 7 23 Power takeoff shaft500 sheet 1552 1572 7 23 Power takeoff shaft spring r cer rrr errr er rr eer reece eens 7 23 Bevel gear with grease packet and washer rrr rrr rrr rrr re 7 23 Developer drive assembly er errr rrr rr re renee 7 23 Parts packet developer drive
53. 250 sheet paper drawer Asm Part Units Units kit Description Index number option or pkg 22 1 56P4103 1 1 250 sheet paper drawer complete assembly 2 1 1 Parts packet screw switch spring PP 53P861 7 3 53P8211 1 1 Switch activate spring 4 56P4129 1 1 Paper out arm 250 sheet 5 3 3 Parts packet screw auto comp mounting PP 53P8617 5 4 4 Parts packet PP 53P8617 6 56P4126 1 1 Pick arm assembly 7 56P1228 1 1 Bellcrank 250 sheet paper tray 8 53P8826 2 1 Bellcrank spring 250 sheet paper tray 9 75P5958 2 2 Pick roll assembly 10 56P4128 1 1 Bin low sensor with cable 11 56P4127 1 1 Option pass thru sensor 12 53P8253 1 1 Drive shaft 250 sheet 13 53P8256 1 1 Power takeoff spring 14 56P4133 1 1 Stud assembly 7 42 Service Manual IBM Infoprint 1532 1552 and 1572 Assembly 23 Optional 250 sheet paper tray Asm Part Units Units kit Description Index number option or pkg 23 1 56P4122 1 1 Tray assembly option 250 sheet 2 56P4130 1 1 Side restraint 250 sheet tray 3 56P1279 1 4 Wear strips 4 56P4230 1 1 Plate 250 sheet pass thru 5 53P8226 1 1 Plate 250 sheet tray wear 6 53P8222 1 2 Restraint pad 7 56P4131 1 1 Back restraint 250 sheet tray Parts catalog 7 43 IBM Infoprint 1532 1552 and 1572 Assembly 24 Optional 500 sheet paper drawer Asm Part Units Units kit Description Index number option or pkg 24
54. 3 Remove the incompatible output bin and press Vv to clear the message Note If the user installed the incompatible device to satisfy a Check Device Connections reattach message the user should reinstall an associated compatible option or hot unplug the option 59 XX Incompatible Envelope Feeder An incompatible envelope feeder is installed Remove the incompatible feeder and press v to clear the message Note If the user installed the incompatible device to satisfy a Check Device Connections reattach message the user should reinstall an associated compatible option or hot unplug the option Diagnostic information 2 41 IBM Infoprint 1532 1552 and 1572 User attendance messages continued Error code Sub code Primary message Description action 59 XX Incompatible Tray x An incompatible tray is installed For Tray x x 2 3 4 or 5 Remove the incompatible tray and press WY to clear the message Note If the user installed the incompatible device to satisfy a Check Device Connections reattach message the user should reinstall an associated compatible option or hot unplug the option 59 XX Incompatible Duplex An incompatible duplex option is installed Remove the incompatible duplex option and press D to clear the message Note If the user installed the incompatible device to satisfy a Check Device Connections reattach message the user should rein
55. 5 bin mailbox The pass thru sensor will indicate Open or Closed and the empty sensor mailboxEmpty indicates Normal NearFull or Full 4 Press Back O or Stop to exit the test Diverter Test This test verifies the functioning of each of the 5 bin mailbox output media diverters If more than one 5 bin mailbox is installed all installed diverters or tested To run the Diverter Test select Diverter Test from the OUTPUT BIN TESTS The test runs once and stops 3 16 Service Manual IBM Infoprint 1532 1552 and 1572 FINISHER TESTS Staple Test This test verifies the staple mechanism by sending eight sheets of media from the printers default paper source and stapling the sheets To run the Staple Test 1 Select Staple Test from FINISHER TESTS 2 Select the output bin and press Q While the test runs the power indicator blinks and the message Staple Test Running displays During the test no buttons are active and the test cannot be cancelled until the test is complete Feed Tests finisher This test is used to verify whether or not media can be fed to a finisher output bin Eight sheets of blank paper are fed from the default paper source and fed to the finisher output bins Note This test can be run using any of the paper sizes supported by the printer To run the Feed Test select Feed Tests from FINISHER TESTS While the feed test runs the power indicator blinks and the message Feed Test Running displa
56. 936 20 Failed to stop within Defective motor Go to Main drive service timeout motor is type O Defective system board check on page 2 105 936 21 Failed to stop within Defective motor Go to Main drive service timeout motor is type 1 Defective system board check on page 2 105 936 30 No lock detected at Check for paper jams Go to Main drive service motor start for motor ID a check on page 2 105 Motor is type 0 Gear binds Defective motor Check motor cable and connections 936 31 No lock detected at Check for paper jams Go to Main drive service motor start for motor ID check on page 2 105 Motor is type 1 Gear binds Defective motor Check motor cable and connections 936 60 No lock detected at Check for paper jams Go to Main drive service normal motor start check on page 2 105 Motor is type 0 Gear pinas Defective motor Check motor cable and connections 936 61 No lock detected at Check for paper jams Go to Main drive service normal motor start check on page 2 105 Motor is type 1 Gear binds Defective motor Defective motor cable Cable connections 936 9 Stall detected during Defective cable Go to Main drive service C control Motor is Check cable connections check on page 2 105 type 0 Defective motor Paper jams 936 91 Stall detected during Defective cable Go to Main drive service speed control Motor is type 1 Check cable conn
57. Action code codes 241 10 Page was not properly Failure to feed possible causes include Fan media picked from tray 1 Edge locking Turn media over Worn or contaminated pick tires Reduce amount of media Overfilling of tray past the fill line loaded in tray 1 Replace pick tires Integrated tray autocompensator pick roll assembly removal on page 4 51 241 Ai Page was not properly Failure to feed possible causes include Fan media picked from tray 1 Edge locking Turn media over Worn or contaminated pick tires Reduce amount of media Overfilling of tray past the fill line loaded in tray 1 Replace pick tires Integrated tray autocompensator pick roll assembly removal on page 4 51 241 12 Page was not properly Failure to feed possible causes include Fan media Turn media over Reduce amount of media loaded in tray 1 Replace pick tires Integrated tray autocompensator pick roll assembly removal on page 4 51 Diagnostic information 2 71 IBM Infoprint 1532 1552 and 1572 Service checks Anytime the system board is replaced the Configuration ID must be reset in NVRAM Go to Configuration ID on page 3 21 Review the following information before performing any service checks e Paper feed problems especially paper jams Go to Display Log on page 3 23 and check the printer event log for indications of repetitive entries that help to isolate a problem to a particular area of the printe
58. Error code Sub code Primary message Description action 31 XX Defective Print Cartridge Error code 31 displays when the top front cover is closed and a defective print cartridge is detected It may take the printer 10 20 seconds to determine if the print cartridge is defective Depending on the setting of the Machine Class ID the printer may be allowed to print pages during this 10 20 second interval If pages are allowed to print they are not reprinted once a good print cartridge is inserted Note This error indicates the printer was able to read the cartridge ID but the ID did not pass the verification test To pass the verification test the ID read from the print cartridge must match the ID from the last good print cartridge or the same ID must be read from the print cartridge twice The last good print cartridge ID is stored in NVRAM 32 XX Unsupported Print Cartridge Error 32 displays when the top cover is closed and an unsupported print cartridge is detected It may take the printer 10 20 seconds to determine if the print cartridge is supported Depending on the setting of the Machine Class ID the printer may be allowed to print pages during this 10 20 second interval If pages are allowed to print then they are not reprinted once a good print cartridge is inserted If this does not fix the problem go to Signature button assembly service check on page 2 122 34 XX Short Paper The
59. SENSOR TEST select the Exit Sensor to test for proper operation If the exit sensor fails the test go to step 2 If the exit sensor passes go to step 5 2 Fuser exit sensor cable Check the fuser exit sensor cable for correct installation or for any signs of damage to the cable or connectors If no problem is found go to step 3 If a problem with the installation is found install the cable correctly If damage to the cable or connectors is found replace the cable 3 Fuser exit sensor flag Make sure the sensor flag is not binding and is operating properly If the sensor is operating properly go to step 4 If it is not operating properly repair or replace the sensor assembly See Fuser exit sensor removal on page 4 28 4 Fuser assembly Fuser exit sensor cable Fuser board Fuser to system board cable System board Check the continuity of the fuser exit sensor cable If incorrect replace the cable if correct check the continuity of the fuser to system board cable If incorrect replace the cable in correct replace the following FRUs in the order shown Fuser board Fuser assembly See Fuser assembly removal on page 4 26 System board See System board and inner shield removal on page 4 76 2 92 Service Manual IBM Infoprint 1532 1552 and 1572 FRU Action 5 With the redrive assembly removed from the printer enter the Diagnostics mode and run the print test fr
60. Top cover assembly Check the top cover assembly to ensure that it is actuating the top cover switch and the cover is opening and closing correctly 2 Top cover switch stapler card assembly Check continuity of the stapler top cover open switch If incorrect replace the switch assembly If correct replace the stapler card assembly Close Finisher Side Door incomplete displayed unable to clear or reset message POST FRU Action 1 Side cover door Check the stapler access door for any signs of damage or broken parts Make sure the door correctly actuates the stapler side access door switch If this does not fix the problem replace the stapler option 2 124 Service Manual IBM Infoprint 1532 1552 and 1572 POST incomplete stapler cycles several times FRU Action 1 Stapler assembly Replace the stapler assembly Note When replacing the stapler assembly observe the location of the ground lead from the stapler assembly and the finisher frame Make sure the ground lead is correctly reattached 990 xx Service Error Code Check Bin x displayed POST incomplete e Stepi During POST the stapler option does not try to home on page 2 124 e Step 2 During POST the stapler option tries to home on page 2 124 Step1 During POST the stapler option does not try to home Replace the stapler option Step 2 During POST the stapler option tr
61. a pluggable module use the correct tool Do not place the ESD sensitive part on the machine cover or on a metal table if you need to put down the ESD sensitive part for any reason first put it into its special bag Machine covers and metal tables are electrical grounds They increase the risk of damage because they make a discharge path from your body through the ESD sensitive part Large metal objects can be discharge paths without being grounded Prevent ESD sensitive parts from being accidentally touched by other personnel Install machine covers when you are not working on the machine and do not put unprotected ESD sensitive parts on a table If possible keep all ESD sensitive parts in a grounded metal cabinet case Be extra careful in working with ESD sensitive parts when cold weather heating is used because low humidity increases static electricity Repair information 4 1 IBM Infoprint 1532 1552 and 1572 Adjustment procedures Fuser solenoid adjustment Perform the fuser solenoid adjustment whenever you replace the fuser solenoid Adjust the fuser solenoid while installed in the printer Adjust the screw on the eccentric mounted on the solenoid housing to provide an air gap between the rear of the solenoid stator and the solenoid armature The solenoid air gap for all models is 4 5 mm 0 1 mm Gap adjustment The gap adjustment allows you to increase the minimum gap between sheets of paper as they are fed through the pr
62. amp tEd7zvcxAxoncoxEwv co 7Zy yr sZ i72ZzHnb 3b OL P AARMELTTOIEF CO LF RROT70 T95T 22 72 o0838 8HC BH SL UDybhOAUVODAUMILWERHITSLU P CF COL YAFRESPVVYI itk BORE 2 FOAVFPYAL H ESM BW TI ARM IFALTOVANVELLOL P ik HIM NZCLORMWEABHANTHET AK FT ED OL ae 36 EI UGE A 3 DHHS 21 CFR Subchapter Xj 47 28 I 1 RIT m B9 ER 7E m H Hb X N SEGA ES Y IEC 825 ES n TE SETHI Bh IR VR ROG Ee Ek Z TIED OLA SB amp A oy Hb 3b B9 ROC PRET E FASE 5 SRAM EG HK WE 770 795 nm Z BMI ABRRITNMHRIT E RiR VE EHE RAE A Ee A TF AA EA EB fk T DE SS SR V Laser notices XV IBM Infoprint 1532 1552 and 1572 Korean Laser Notice xvi SHIGE 158 Holy ASSO cst DHHS 21 CFR Subchapter 3 FNS Assia ges u ClS sO 319 9 jejo IEC 825 TSS ceo 15g lop ABR eis HYECH 158 MOA ABSS UN AOS zig L EE E HHS 5 PASS zz ofato aol A 770 795 LELO E S TFHA SSote Class Ill 3b 4014 yoy zt QUEUE amp alo x AAH zaye AY AS S0 FA HS SLE myz uA Eyo 7 9 Class 4 9 alo x H20 Apeto HeH So T gium SAFO S amp uc Service Manual IBM Infoprint 1532 1552 and 1572 Safety information The safety of this product is based on testing and approvals of the original design and specific components The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts The maintenance information for this product has been prepared for use by a professional service person and is
63. and remove components listed above as a method of troubleshooting components Once a component has been installed in a printer it can not be used in another printer It must be returned to the manufacturer 1 Remove the upper front cover See Upper front cover removal on page 4 11 2 Remove the seven screws A and remove the operator panel board Warning When the operator panel is removed some of the parts underneath are free to fall away from the upper front cover 4 66 Service Manual IBM Infoprint 1532 1552 and 1572 Operator panel buttons removal The operator panel and navigation buttons are in a single kit 1 Remove the operator panel board See Operator panel board removal on page 4 66 2 Remove the functional rubber sheet A and the rubber dome sheet B 3 The navigation buttons and the select button can be removed by releasing the clips C on the back of the upper front cover Outer shield removal 1 Remove the left door See Left door removal on page 4 6 2 Loosen the outer shield mounting screws A and remove the shield by sliding up A 202 9 9 9 9999999999099099090929 00900 999 9 9 9 9 9 9 9 9999999999 99099e7 d e i A 202 Repair information 4 67 IBM Infoprint 1532 1552 and 1572 Paper alignment assembly removal 1 Remove the upper paper deflector assembly See Upper paper deflector assembly removal on page 4 79 2 R
64. be used for the main fan or the cartridge fan Main fan 927 00 927 01 and 927 03 through 927 07 Cartridge fan 927 02 Main fan Service tip The main fan runs at full speed at the end of POR or when the printer is printing It will only run half speed when the printer is in the Ready state and not printing FRU Action 1 Main fan Check the main fan to make sure it is plugged into J4 on the system board If the fan cable id correctly connected to J4 check the cable and the cable connector for any signs of damage If damaged replace the main fan assembly See Main fan removal on page 4 56 If undamaged go to step 2 2 Main fan Turn the printer off and check the main fan for any signs of blockage of the fan blades If there is any sign of blockage remove the blockage 3 Main fan blades turn during POR then stop Fan will not run when trying to print Main fan System board Measure the voltage at J4 1 on the system board The voltage should measure approximately 2 5 V dc If incorrect replace the main fan See Main fan removal on page 4 56 If that does not fix the problem replace the system board See System board and inner shield removal on page 4 76 4 Main fan blades do not turn Measure the voltage at J4 3 The voltage should measure 14 4 V dc with the fan running full and approximately 7 0 V dc when running half speed If incorrect replace the main fan See
65. bearing to the charge roll high voltage contact on the right side frame If incorrect replace the link assembly Make sure the charge roll bushing is installed and operating correctly Note The screw that attaches the charge roll lead to the contact must be secure Diagnostic information 2 79 IBM Infoprint 1532 1552 and 1572 Cover closed switch cable service check FRU Action 1 Toner cartridge Make sure the toner cartridge is correctly installed and that the right and left cartridge tracks are not loose or broken Make sure the cover closed switch activation tab on the toner cartridge is not broken and that the tab correctly activates the cover closed switch spring 2 Cover closed switch cable Check the cover closed switch for proper mechanical operation If assembly incorrect repair as necessary Disconnect the cover closed switch cable from J8 at the system board and measure the voltage at J8 3 It measures approximately 5 V dc If the voltage is incorrect replace the system board If the voltage is correct check the voltage at J8 1 If the voltage measures greater than 1 0 V dc replace the system board If the voltage is correct check the continuity between J8 1 and J8 3 on the cable If no change in continuity occurs as the switch is activated replace the cover open switch cable assembly If the continuity changes as the switch is activated replace the system board Cover
66. cereer rrr erm 7 9 Kit upper front panel button rr errr errr rr tree reece eee 7 3 Exit narrow media sensor cover rrr rrr rrr rn re een e ee 7 25 Narrow media flag spring kit 2 2 eee eee ee eee 7 25 Exit sensor flag spring kit 22 e eee e eee eee 7 25 Fuser assembly w 100 V lamp crt rere re ree ee ee ee eee eee eee 7 25 Cx Tx card assembly 2 erence rr er re er ee eee ee 7 69 IPDS and SC5 TNe card assembly 2 ere rere nn rere ee 7 31 EP fan with cable500 sheet 1552 1572 crreuer III 7 41 9 pin to Twinax cable urr HI IIRRIIIRIIIIIIIIIIIIIIIIII 7 69 9 pin to Coax BNC cable erre rn re eee eee 7 69 9 pin to 9 pin cable assembly rrr rrr re 7 69 Power cord set 8 ft right angle Argentina 7 29 Power cord set 8 ft right angle Bolivia and Peru 7 29 Power cord set 8 ft right angle Chile Uruguay 7 29 Power cord set 8 ft right angle e eee eee ene eee eee eee eee eee 7 29 Power cord set 6 ft right angle Brazil 7 29 Power cord set 8 ft right angle 13 amp United States
67. closed switch table J8 Switch status Pin number Cover open Cover closed Pin 1 3 Open Closed Pin 1 2 Closed Open Dead machine service check A dead machine is a condition where the display is blank the LED on the operator panel is off no fans turn no motors turn and the fuser lamp does not come on If a high capacity input tray is installed remove the option and check the base printer for correct operation If the base printer operates correctly go to High capacity feeder input tray service check on page 2 95 If the base printer continues to not operate correctly remove any other attached paper handling options Warning Observe all necessary ESD precautions when removing and handling the system board or any installed option cards or assemblies See Handling ESD sensitive parts on page 4 1 printer where you are working Unplug the printer before you begin or use caution if the printer must CAUTION When you see this symbol there is a danger from hazardous voltage in the area of the AN receive power in order to perform the task Remove any input and output paper handling options from the printer FRU Action 1 Line voltage Check the AC line voltage If the line voltage is incorrect inform the customer 2 AC line cord Unplug the line cord from the wall outlet and check the line cord for damage such as a damaged plug or cut or damaged cord If incorrect replace the cord If incorrect check t
68. control in time Fuser page count between 300 000 and 399 999 922 36 Hot roll did not reach Low wattage or incorrect lamp Go to 922 xx Cold fuser operating temperature in TOT check on page 2 89 time new enhanced Bad thermistor circuit or cabling control Fuser page Fuser not receiving sufficient AC count between 300 000 power and 399 999 Poor supply line voltage 922 37 Fuser h eh too long Low wattage or incorrect lamp Go to 922 xx Cold fuser to reach desire e check on page 2 89 temperature after Bad thermistor circuit or cabling increasing interpage Fuser not receiving sufficient AC gap Fuser page count power between 300 000 and i 399 999 Poor supply line voltage 922 42 Hot iier too long to Low wattage or incorrect lamp Go to 922 xx Cold fuser reach the beginning X e check on page 2 89 lamp detection Bad tmermiston circuit nr cabling temperature Fuser Fuser not receiving sufficient AC page count between power 400 000 and 499 999 Poor supply line voltage 922 43 Hot roll reached final Low wattage or incorrect lamp Go to 922 xx Cold fuser lamp detection temperature but took longer than largest time in lookup table Fuser page count between 400 000 and 499 999 Bad thermistor circuit or cabling Fuser not receiving sufficient AC power Poor supply line voltage check on page 2 89 2 18 Service Manual Servic
69. cover assembly parts catalog 7 3 removal 4 4 G gap adjustment 3 22 4 2 gear release link removal 4 44 guidelines for media 1 15 H handle left cover 4 16 7 5 right cover 4 16 7 5 high voltage power supply HVPS connectors 5 9 parts catalog 7 28 removal 4 45 high capacity feeder locations 5 8 parts catalog 7 58 7 60 7 62 7 63 service check 2 95 high capacity output expander parts catalog 7 50 7 51 high capacity output stacker output sensor tests 3 16 service check 2 100 inner paper deflector removal 4 47 inner shield parts catalog 7 32 removal 4 76 IBM Infoprint 1532 1552 and 1572 input sensor removal 4 48 input sensor tray tests 3 13 input source tests 3 6 input tray feed test 3 13 installation bevel gear 4 22 fuser assembly 4 27 fuser exit sensor 4 29 fuser exit sensor spring 4 30 fuser narrow media sensor 4 35 fuser narrow media spring replacement 4 36 pick roll assembly integrated tray autocompensator 4 52 integrated forms 1 11 1 14 integrated tray autocompensator assembly parts catalog 7 12 removal 4 49 interconnect card connectors 5 9 parts catalog 7 30 removal 4 53 service check 2 104 IPDS emulation user message 2 42 K kiosks vertical and horizontal paper adapters 7 64 L labels guidelines 1 17 lamp fuser 4 32 laser cover removal 4 19 left cover handle holder removal 4 16 left door removal 4 6 low voltage power supply LVPS connectors 5 10 parts catalog 7 28 removal 4 54
70. des Produkts auftreten kann Ziehen Sie vor den Arbeiten am Ger t den Netzstecker des Ger ts bzw arbeiten Sie mit gro er Vorsicht wenn das Produkt f r die Ausf hrung der Arbeiten an den Strom angeschlossen sein mu Pautas de Seguridad La seguridad de este producto se basa en pruebas y aprobaciones del disefio original y componentes espec ficos El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no autorizadas La informaci n sobre el mantenimiento de este producto est dirigida exclusivamente al personal cualificado de mantenimiento Existe mayor riesgo de descarga el ctrica y de da os personales durante el desmontaje y la reparaci n de la m quina El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias PRECAUCI N este s mbolo indica que el voltaje de la parte del equipo con la que est AN trabajando es peligroso Antes de empezar desenchufe el equipo o tenga cuidado si para trabajar con l debe conectarlo Informa es de Seguran a xviii A seguran a deste produto baseia se em testes e aprova es do modelo original e de componentes espec ficos O fabricante n o respons vel pela segunran a no caso de uso de pe as de substitui o n o autorizadas As informa es de seguran a relativas a este produto destinam se a profissionais destes servi os e n o devem ser utilizadas por outras pessoas Risco de choques el ctricos e feri
71. developer drive ground screw PP 40X0165 NS 4 Parts packet gearbox mounting screw PP 40X0165 Parts catalog 7 23 IBM Infoprint 1532 1552 and 1572 Assembly 12 Hot roll fuser 7 24 Service Manual Assembly 12 Hot roll fuser IBM Infoprint 1532 1552 and 1572 Asm Part Units Units kit Description Index number mach_ or pkg 12 1 40X0116 1 1 Fuser assembly w 115 V lamp 1 40X0241 1 1 Fuser assembly w 100 V lamp 1 40X0117 1 1 Fuser assembly w 220 V lamp 2 40X0120 1 1 Fuser wiper cavity cover 3 40X0122 1 1 Fuser lamp 115V 3 40X0123 1 1 Fuser lamp 220V 4 40X0121 1 Fuser cover assembly kit including Thermistor 1 Thermostat 1 Left and right fuser lamp contact assemblies 1 5 Parts packet fuser mounting screw PP 40X0227 6 40X0239 1 Exit sensor flag spring kit including Spring 1 Flag 1 7 40X0236 1 1 Exit narrow media sensor cover 8 Parts packet PP 40X0165 9 40X0125 1 1 Exit sensor 10 40X0330 1 1 Exit sensor cable 11 40X0238 1 Narrow media flag spring kit including 1 Spring 1 Flag 12 40X0124 1 1 Narrow media sensor 13 40X0229 1 1 Narrow media sensor cable NS 40X0226 1 1 Fuser AC to fuser lamp cable Parts catalog 7 25 IBM Infoprint 1532 1552 and 1572 Assembly 13 Transfer charging 7 26 Service Manual IBM Infoprint 1532 1552 and 1572 Assembly 13 Transfer charging Asm Part Units Units kit Descr
72. duplex feed rolls Duplex feed system not working correctly Make sure the duplex jam access tray is installed correctly Make sure the power takeoff shaft and spring are correctly installed and operating properly Try the duplex option again If it fails try another duplex option if available If another one is not available replace the duplex option 2 68 Service Manual IBM Infoprint 1532 1552 and 1572 User attendance messages paper jams and paper handling errors 2xx xx Error Sub M x z code c des Description Possible causes Action 238 00 Paper is covering one of Media left in the duplex and Remove any sheets from the duplex sensors Continue selected the duplex option during a reset Sensor is having mechanical or Try the duplex option again electrical problems If it fails try another duplex option if available If one is not available replace the duplex option 238 01 Duplex input sensor Media left in the duplex and Remove any sheets from covered Continue selected the duplex option Sensor is having mechanical or Try the duplex option again electrical problems If it fails try another duplex option if available If one is not available replace the duplex option 238 02 Duplex exit sensor Media left in the duplex and Remove any sheets from covered Continue selected the duplex option Sensor is having mechanical or Try the dupl
73. eh 4 16 Fight cover handle roldel removal au sae zetracbhbripESILADRE MERERI ie t perse 4 16 Len andrghrirams exrersipiB uc qi dca Seow bees PS FA Y PE e mP Re nudo pub 4 17 Pass iW MAG saci T rera aeann aaa pe a aee a 4 18 Laser covor TOImovaliag easier hereto Lee En AEN E ER 4 19 BevelgeartaimoVal iaue1a ze tt cose tinen Ede ER ERU IER E E DR EEEE AE 4 21 Cartrgde Duet removal cesses eR ECReap dd da bie e uS ERG PER Pee Speed nud qt 4 23 Developer drive assembly removal 0 0 e cece rn 4 24 Developer drive coupler kit removal eseseseeeee e m n 4 25 ES eoVoer roma oss acest 519 Sud ueber d eai e nce idend dhwiRal ear Reale RC Dep DUE d 4 25 Fuser assembly removal 2242 ce y e RPRUP RARE EREREERREERERETRERYSRE C ET UATEPUPS e 4 26 Fuser exi Sensor YOImoVal soo iritisa UAR DUREE HEN eub KA ORR GEM Ed pd CR ORE Ac GRR dp d 4 28 Fuser exit sensor flag and spring removal lssiileeelseeleeee re 4 30 FUSS lamp TOlmoVdl s cccrcdctaeSana Reales tees Spb our e O PVP AE REVISE 4 32 Fuser narrow media sensor removal 2sszicsecickelce bre bn bra p ERE Ea AEREA A 4 34 Fuser narrow media lag and SpringiTemoVal 122r diede d oem ae cape dese namie dem e 4 36 deer tO LVPS AC Cables FeroVal si cs00c cancianse idee esee pace ees de bers Saeed eeeennne 4 38 Fuser Top cover removal 24 icccndd deed quee wed d mdoxs Weed deed qqedi wd doy nude due s 4 41 Fuser traster plate removal usiceuesa uium bacbne tidades pep ied c4 pel R
74. errr errr ere eee eee ee 7 49 7 50 Output tray assembly 22 ee ee eee eee 7 50 Tray sensing switch assembly 2 0 2 e errr errr reece eee eeee 7 50 Output spring 2 ee eee nn er en ne ee eee eee 7 51 Rear door latch 2 0 e reer eee ee ee eee eee ee eee eee eee eee 7 50 Bin full dual sensor upper stacker assembly flag e 7 51 Left base assembly cover 2 2 rere ee errr eee eee eee eee eee eee 7 65 Top assembly cover 2 22 22 e rere eee ee ee eee eee eee eee ee eee eee 7 65 Stacking bail kit 2 22 22 2 22 22 eee eee 7 65 Rear access door 220 rere rere reer eee eee eee eee reer eee eee 7 65 Output assembly tray 22 ee ee nnn nn eee eee 7 65 Stapler bin empty sensor 2 22 een nnn eee 7 65 Stapler bin empty sensor cover 7 7 7 7 7 65 Stapler assembly 2 2 2 2 eee en eee eee eee 7 66 Switch assembly top cover open 2 eer er rr eee eee 7 67 StapleSmart wheels maintenance kit 7 7 68 Slide out support 22 ene llle llle llle 7 47 Plate250 sheet pass thru 22 eee een en eee eee eee 7 43 LVPS115 V ac 1532 2 222 eee
75. in the finisher Media weights supported in the finisher Note If you use a print media size not listed select the next larger size Print media sizes Es NS T S s 88 S UE 2 amp 2 agl 3 s 9 9 o gc 5s Z5 s Print media Di l lc g9s B9 2 r amp eoa s size Imensions 9 c 9 c ols3 s5 5 92 9 5 UAT universally gt gt lell 9 5 8 90 0 2 gx l gt s oli 7 indicates S S SPSS SE Sls eiH sls lol 72 ele adjustable tray 25 0 0 850 2 2lo l2 299 5 c support s 9 s z amp R le 5l alg Elg olololkiliolke i5 jce FM 9 oo cic cuz cixavo5essstilos595 9000202 z224 o 2 22 a so s 8 8 8888 3i8 8 8 8 8 3 28 88 qi m5Dadqiuonuiueizsmuuiaoa ojo o0iro oio A4 210 x 297 mm Vii V Viv Vivi V Viv 8 27 x 11 7 in A5 148 x 210 mm V i v Viv Vivi V 5 83 x 8 27 in JIS B5 182 x 257 mm Vii v Viv Vivi V V 7 17 x 10 1 in Letter 215 9 x 279 4 mm i V Viv Viv iol Vv V Viv 8 5 x 11 in Legal 215 9 x 355 6 mm V i V Viv Vivi V Viv 8 5 x 14 in 1 8 Service Manual Print media sizes continued IBM Infoprint 1532 1552 and 1572 T Sig Sih ale 2 2 T Sic a2 x Lm s amp z s 8 S 3 Print media 9 9 9 2 2 e a ss Dimensions 7 9 g 9 2 z 5 o ejg size 2 152 5 92 8 9 92 8 2 L 3 E f EU UA
76. it meets specifications go to step 3 Diagnostic information 2 91 IBM Infoprint 1532 1552 and 1572 FRU Action 3 Fuser lamp Turn the printer off and allow the fuser assembly to cool After the fuser assembly cools down turn the printer on If you receive the same error code replace the fuser lamp See Fuser lamp removal on page 4 32 Note If the fuser lamp is replaced allow the fuser to cool or a 925 xx error could be displayed Fuser exit sensor service check If any of the following codes are displayed there is a potential problem in the area of the exit sensor 201 00 201 02 201 10 201 12 201 22 201 30 201 32 201 40 201 41 201 42 201 50 201 52 201 92 202 00 202 02 202 04 202 10 202 11 202 12 202 14 202 20 202 21 202 22 202 24 202 30 202 31 202 32 202 34 202 40 202 41 202 42 202 44 202 50 202 51 202 52 202 54 202 90 202 91 202 92 and 202 94 Fuser exit and fuser narrow media sensor status chart Printer not printing no media over sensors Printer printing media over sensor s non narrow media fed through the printer Printer printing narrow media fed through the printer Exit sensor open Exit sensor closed Exit sensor closed Narrow media sensor open Narrow media sensor closed Narrow media sensor open FRU Action 1 Fuser exit sensor exit sensor test Enter the Diagnostic mode select BASE
77. kirjoitin on suunniteltu siten ett k ytt j ei altistu luokan m rityksi voimakkaammalle s teilylle kirjoittimen normaalin toiminnan k ytt j n tekemien huoltotoimien tai muiden huoltotoimien yhteydess VARO Avattaessa ja suojalukitus ohitettaessa olet alttiina n kym tt m lle lasers teilylle l katso s teeseen VARNING Osynlig laserstr lning n r denna del r ppnad och sp rren r urkopplad Betrakta ej str len Laser notices Xiii IBM Infoprint 1532 1552 and 1572 Laser notis Denna skrivare ar i USA certifierad att motsvara kraven i DHHS 21 CFR underparagraf J f r laserprodukter av Klass 1 andra lander uppfyller skrivaren kraven f r laserprodukter av Klass enligt kraven i IEC 60825 1 Laserprodukter i Klass anses ej h lsov dliga Skrivaren har en inbyggd laser av Klass IIIb 3b som best r av en laserenhet av gallium arsenid pa 5 milliwatt som arbetar i vaglangdsomradet 770 795 nanometer Lasersystemet och skrivaren r utformade sa att det aldrig finns risk f r att n gon person uts tts f r laserstralning ver Klass I niva vid normal anv ndning underh ll som utf rs av anv ndaren eller annan f reskriven serviceatgard Laser melding Skriveren er godkjent i USA etter kravene i DHHS 21 CFR underkapittel J for klasse 1 laserprodukter og er i andre land godkjent som et Klasse l laserprodukt i samsvar med kravene i IEC 60825 1 Klasse l laserprodukter er ikke betrakte s
78. not intended to be used by others There may be an increased risk of electric shock and personal injury during disassembly and servicing of this product Professional service personnel should understand this and take necessary precautions CAUTION When you see this symbol there is a danger from hazardous voltage in the area of the product where you are working Unplug the product before you begin or use caution if the product must receive power in order to perform the task Consignes de s curit La s curit de ce produit repose sur des tests et des agr ations portant sur sa conception d origine et sur des composants particuliers Le fabricant n assume aucune responsabilit concernant la s curit en cas d utilisation de pi ces de rechange non agr es Les consignes d entretien et de r paration de ce produit s adressent uniquement un personnel de maintenance qualifi Le d montage et l entretien de ce produit pouvant pr senter certains risques lectriques le personnel d entretien qualifi devra prendre toutes les pr cautions n cessaires ATTENTION Ce symbole indique la pr sence d une tension dangereuse dans la partie AN du produit sur laquelle vous travaillez D branchez le produit avant de commencer ou faites preuve de vigilance si l ex cution de la t che exige que le produit reste sous tension Norme di sicurezza La sicurezza del prodotto si basa sui test e sull approvazione del progetto originale e dei componenti
79. option 2 13 in 15 6 in 24 1 in 11 3 Ib 54 mm 398 mm 595 mm 5 1 kg 250 Sheet drawer 3 5 in 15 6 in 19 5 in 6 Ib 90 mm 398 mm 495 mm 2 7 kg 500 Sheet drawer 5 3 in 15 6 in 20 5 in 7 Ib 134 mm 898 mm 520 mm 3 2 kg 2 000 Sheet drawer 11 8 in 15 6 in 19 5 in 31 Ib 300 mm 398 mm 495 mm 14 1 kg Output Expander 6 8 in 15 6 in 14 9 in 7 0 Ib 173 2 mm 398 mm 374 mm 3 2 kg 5 Bin Mailbox 13 1 in 15 7 in 12 2 in 7 9 Ib 332 mm 399 mm 310 mm 3 6 kg High capacity output stacker 11 4 in 15 7 in 18 in 10 Ib 290 mm 399 mm 457 mm 4 5 kg StapleSmart finisher 9 0 in 17 6 in 19 5 in 13 Ib 228 6 mm 447 7 mm 495 3 mm 5 9 kg Envelope option closed position z E 7 72 in 4 Ib 196 mm 1 8 kg Envelope option support fully m 12 28 in 4 Ib extended 312 mm 1 8 kg Printer cabinet 31 8 in 30 4 in 23 2 in 76 Ib 808 mm 772 mm b94 mm 34 5 kg Printer cabinet stand 31 8 in 34 8 in 23 2 in 83 Ib 808 mm 883 mm 594 mm 37 6 kg Envelope option fits within height and width of printer General information 1 5 IBM Infoprint 1532 1552 and 1572 Power requirements Average nominal power requirements for the base printer configuration 110 volt Power levels are shown in watts W Maximum current is given in Amperes A Printing states Infoprint 1532 Infoprint 1552 Infoprint 1572 Off all models 05 W 05 W 05 W Idle average p
80. or cabling Go to 920 xx Cold fuser the desired temperature service check on page 2 87 for too long while media Very noisy Pignmistor signal is in the nip Fuser page Fuser not receiving AC power count not available Poor supply line voltage Excessive load on the fuser Low voltage or incorrect lamp Abrupt change in temperatures that has disrupted control 922 02 Hot roll took too long to Low wattage or incorrect lamp Go to 922 xx Cold fuser reach the beginning lamp detection temperature Fuser page count between 0 and 99 999 Bad thermistor circuit or cabling Fuser not receiving sufficient AC power Poor supply line voltage check on page 2 89 Diagnostic information 2 15 IBM Infoprint 1532 1552 and 1572 Service error codes 9xx xx continued detection did not roll over to steady state control in time Fuser page count between 100 000 and 199 999 Error Sub i code cod s Display text Description Action 922 03 Hot roll reached final Low wattage or incorrect lamp Go to 922 xx Cold fuser lamp detection E check on page 2 89 temperature but took Bad tniermlster circu orcabling longer than largest time e Fuser not receiving sufficient AC in lookup table Fuser power page count between 0 P lv li Itaae and 99 999 oor supply line voltage 922 04 Hot roll timed out in Low wattage or incorrect lam
81. or contamination Replace as required It is advisable to replace all four wear strips at the same time 2 98 Service Manual IBM Infoprint 1532 1552 and 1572 The elevator tray does not move up or down the printer recognizes that the option is installed FRU Action 1 DC drive motor high capacity feeder option system board Be sure the motor cable is correctly installed at J1 on the board Check the cables damaged or loose wires Disconnect the motor Check for a short between each pin and the motor housing If a problem is found replace the motor assembly If no problem is found measure the resistance between the following pins on the motor cable connector Pins 1 brown and pin 2 Yellow The resistance measures between approximately 7 5 and 10 5 ohms If incorrect replace the motor assembly If correct replace the high capacity feeder option system board The elevator moves in one direction only FRU Action 1 DC drive motor assembly high capacity feeder system board Check the voltages at J1 on the high capacity system board The voltages measure approximately as follows Pin Color Voltage Static motor not running J1 1 Brown 0Vdc J1 2 Yellow 0 Vdc Motor running forward J1 1 Brown 0Vdc J1 2 Yellow 24 V dc Motor running in reverse J1 1 Brown 24 V dc J1 2 Yellow O0Vdc If any of the vol
82. or exit fuser nip cleanly Exit sensor not functioning correctly Check the fuser entry guide for toner build up Check fuser for wear or contamination If a problem is found replace the fuser assembly See Fuser assembly removal on page 4 26 The fuser exit sensor may not be functioning properly Go to Fuser exit sensor service check on page 2 92 201 31 Main drive motor identification failed Fuser page count between 300 000 and 399 999 Main drive motor not working Check the motor connections to motor and system board If no problem is found go to Main drive service check on page 2 105 2 48 Service Manual IBM Infoprint 1532 1552 and 1572 User attendance messages paper jams and paper handling errors 2xx xx Error code Sub codes Description Possible causes Action 201 32 Page did not reach exit sensor Fuser page count between 300 000 and 399 999 Page jammed on fuser input guide Page did not enter or exit fuser nip cleanly Exit sensor not functioning correctly Check the fuser entry guide for toner build up Check the fuser for wear or contamination If a problem is found replace the fuser assembly See Fuser assembly removal on page 4 26 The fuser exit sensor may not be functioning properly Go to Fuser exit sensor service check on page 2 92 201 34 Expected wide page not de
83. order to perform the task Service tip Set the Fuser Temperature to NORMAL before starting this service check In Diagnostics mode In Diagnostics mode select EP SETUP and Fuser Temp FRU Action 1 Fuser assembly Check for any signs of overheating in the fuser assembly Check the hot roll hot roll bearings and the area around the thermistor for any signs of excessive heat If a problem is found replace the thermistor If no problem is found go to step 2 2 Fuser top cover assembly thermistor Turn the printer off and disconnect the fuser to system board cable from J10 on the system board Check the resistance between pins J10 3 and J10 4 The resistance should be greater than 100K ohms If correct go to step 3 if incorrect disconnect the thermistor cable from J5 on the fuser board and measure the resistance between the two pins on the thermistor cable If incorrect replace the fuser top cover assembly see Fuser narrow media sensor removal on page 4 34 if correct replace the fuser to system board cable 3 System board Fuser top cover assembly Check the voltage on J10 3 ground on the system board The voltage should measure approximately 3 3 V dc If the voltage is correct replace the fuser top cover assembly See Fuser narrow media sensor removal on page 4 34 If incorrect replace the system board See System board and inner shield removal on page 4 76 2 90 Service Manual
84. page Fuser not receiving AC power count between 100 000 P lv li and 199 999 oor supply Ine voltage Low voltage or incorrect lamp Incorrect hot roll 920 16 Fuser is not increasing Fuser is not receiving AC power Go to 920 xx Cold fuser Do E Poor supply line voltage service check on page 2 87 been on for an extended time Fuser page count between 100 000 and 199 999 920 17 Fuser has been below Bad thermistor circuit or cabling Go to 920 xx Cold fuser hes ce a ace Very noisy thermistor signal service check on page 2 87 media is in the nip Fuser not receiving AC power Fuser page count P lv li between 100 000 and oor suppiy ine voltage 199 999 Excessive load on the fuser Low voltage or incorrect lamp Incorrect hot roll Abrupt change in temperature that has disrupted control 920 21 Hot roll took too long to Bad thermistor circuit or cabling Go to 920 xx Cold fuser heat up after transitioning to new enhanced mode Fuser page count between 200 000 and 299 999 Fuser not receiving AC power Poor supply line voltage Low voltage or incorrect lamp Incorrect hot roll service check on page 2 87 2 10 Service Manual Service error codes 9xx xx continued IBM Infoprint 1532 1552 and 1572 Error Sub code codes Display text Description Action 920 22 Hot roll fell too far below Bad thermistor
85. page torn off in the fuser covering the any signs of debris or pieces of count between 100 000 narrow media sensor paper or media and 199 999 The narrow media sensor or flag may be dislodged or damaged 202 14 Exit sensor bounced Exit sensor assembly Go to Fuser exit sensor Fuser page count service check on page 2 92 between 100 000 and 199 999 202 16 Page is covering exit Something is keeping the exit sensor ina Check the fuser and area around the fuser assembly for any signs of debris or pieces of paper or media 2 56 Service Manual IBM Infoprint 1532 1552 and 1572 User attendance messages paper jams and paper handling errors 2xx xx Error code Sub codes Description Possible causes Action 202 20 Paper jam around fuser exit or redrive area Fuser page count between 200 000 and 299 999 Paper may be jammed in fuser exit or redrive area Make sure the redrive door is complete closed Check the fuser for any signs of wear or contamination If any are found replace the fuser assembly See Fuser assembly removal on page 4 26 Turn media over to reduce W curl Check upper redrive diverter and diverter spring for any signs of damage a loose spring or binding parts Repair the redrive as necessary Check any installed output options s that may be installed for correct installation and alignment The fuser exit sensor may not be functi
86. pages Page one contains a mixture of graphics and text Pages two and three only contain graphics If duplex is turned on the pages are duplexed The Print Quality Test pages are printed in English and must always be printed on letter legal or A4 paper To run the Print Quality Test Pages select Prt Quality Pgs from PRINT TESTS The message Printing Quality Test Pages is displayed Note The print quality test pages can also be printed from the Configuration menu CONFIG MENU however a cartridge must be installed with a machine class ID matching the machine class ID stored in NVRAM Additional diagnostic information may be printed on the pages when printing from DIAGNOSTICS The following is included in the DIAGNOSTICS version of the print quality pages e Values from EP SETUP in DIAGNOSTICS including Fuser temperature warm up time transfer print contrast and charge roll settings Contents of the EVENT LOG from DIAGNOSTICS e Configuration information including printer serial number controller code level engine code level operator panel code level font versions and cartridge information e Default values for the QUALITY MENU settings used to print the pages 3 6 Service Manual IBM Infoprint 1532 1552 and 1572 HARDWARE TESTS Select the following Hardware Tests from this menu e Panel Test Button Test e DRAM Test ROM Memory Test e Parallel Wrap if available e Serial Wrap if available Panel Te
87. paper deflector assembly removal on page 4 47 2 Remove the right side cover See Right cover removal on page 4 8 3 Disconnect the HVPS cable from the HVPS at connector A 4 Disconnect the transfer roll cable B from the HVPS board Warning Use care when disconnecting the cable from the transformer on the HVPS The cable and connector can be easily damaged eceo o9e 8500008 e 3090970 025 aaa Repair information 4 45 IBM Infoprint 1532 1552 and 1572 5 Remove the HVPS mounting screws C 6 Slide the HVPS to the left to release the mounting tab from the center pan and remove the HVPS 4 46 Service Manual IBM Infoprint 1532 1552 and 1572 Inner paper deflector assembly removal 1 Remove the paper tray 2 Remove the upper paper deflector assembly See Upper paper deflector assembly removal on page 4 79 3 Remove the MPF lower deflector assembly See MPF lower paper deflector on page 4 61 4 Place the printer on its side 5 Gently pry the inner paper deflector from the left and right mounting posts A located on the bottom of the printer and remove the deflector 6 Disengage the two latches B on the upper part of the deflector from the upper edge of the frame C and lift to remove Repair information 4 47 IBM Infoprint 1532 1552 and 1572 Input sensor removal 1 Remove the upper paper deflector Upper paper deflector assembly removal on pag
88. paper in its original wrapper until you load it into the printer 1 18 Service Manual IBM Infoprint 1532 1552 and 1572 Avoiding jams Use appropriate print media paper transparencies labels and card stock to help ensure trouble free printing See Supported print media on page 1 8 for more information Note Try a limited sample of any print media you are considering using with the printer before purchasing large quantities By selecting the appropriate print media and loading it properly you can avoid most jams The following hints can help you avoid jams Print area Use only recommended print media Do not overload the print media sources Make sure the stack height does not exceed the maximum height indicated by the stack line on the labels in the sources Do not load wrinkled creased damp or curled print media Flex fan and straighten print media before you load it If jams do occur with print media try feeding one sheet at a time through the multipurpose feeder Do not use print media that you have cut or trimmed yourself Do not mix print media sizes weights or types in the same print media source Make sure the recommended print side is loaded in the source according to your simplex or duplex needs Keep print media stored in an acceptable environment See Storing print media on page 1 18 Do not remove trays during a print job Push all trays in firmly after loading them Make sure the guides in th
89. paper level flag een renee 7 48 Stud assembly eee ee ee ene eee 7 42 Side restraint500 sheet tray 2 2 ee eee nn eee eee eee 7 45 Pick arm assembly500 sheet 22 eer eee ee eee eee eee ee ee eee 7 44 2000 sheet option control card assembly rrr rrr rrr rrr rrr renee 7 59 Base assembly 500 sheet eee enn nen eee eee eee 7 44 Paper out arm500 sheet drawer 22 eee ene eee 7 44 Back restraint500 sheet tray 222 eee eee ee ee eee eee eee 7 45 Complete tray assembly500 sheet 2 eee nee eee ee eee 7 45 Front door assembly 20 ere ree rrr eee eee 7 59 Door hinge 2 0 errr errr eee eee eee eee eee eee ee eee eee 7 59 Pick arm assembly2000 sheet 2 2 2 e rere eee eee eee eee ee eee eee 7 63 Left side cover 2225 eee eee ee eee eee eee ee eee eee 7 48 Redrive cap cover 2 2 2022 ee ener ee eee eee ee eee eee ee eee eee eee 7 55 Right side cover 2 0 2 e eee eee eee eee ee eee eee eee eee 7 55 Left side cover 22 22 e eee eee ee eee eee ee eee ee eee eee 7 55 Wire cover 20 e errr reer eee ee eee ee eee eee eee eee eee eee 7 55 Top bin cover 2220 errr e reer eee eee eee ee e
90. paper out flag 5 Parts packet lower deflector mounting screw 8 mm PP 40X0165 5 Parts packet lower deflector mounting screw 12 mm PP 40X0165 5 1 Parts packet frame mounting screw PP 40X0165 6 40X0082 2 1 Pick roll shaft bushing 7 40X0083 1 1 Multipurpose feeder frame assembly with solenoid NS Parts packet pick roll shaft clip PP 40X0165 Parts catalog 7 15 IBM Infoprint 1532 1552 and 1572 Assembly 8 Paper feed alignment 7 16 Service Manual IBM Infoprint 1532 1552 and 1572 Assembly 8 Paper feed alignment fae dite Mies 2 vm Description 8 1 40X0084 1 1 Paper feed alignment assembly paper feed 2 Parts packet clip ref ground mounting screw PP 40X0165 3 40X0085 1 1 Reference ground clip 4 40X0086 Parts packet reference adjust Screw paper reference adjust 1 Washer paper reference adjust 1 Nut paper reference adjust 1 NS Parts packet alignment asm mounting screw PP 40X0165 Parts catalog 7 17 IBM Infoprint 1532 1552 and 1572 Integrated 250 sheet paper tray Assembly 9 7 18 Service Manual Assembly 9 Integrated 250 sheet paper tray IBM Infoprint 1532 1552 and 1572 Asm Part Units Units kit Description Index number mach_ or pkg 9 1 40X0087 1 1 Integrated 250 sheet tray 2 40X0092 1 1 Side restraint 250 sheet tray 3 40X0093 4 1 Wear strips 4 40X0263 1 1 Pass thru plate 250 sheet tray 5 40X0094 1
91. port service check Run the Parallel Wrap tests on page 3 8 Note The Parallel Wrap Test is designed to check the parallel port hardware by using a wrap plug P N 1319128 and invoking the Parallel Diagnostic Test This test helps isolate the printer from the parallel cable and host The test provides failure information on the display for approximately three seconds If the test indicates that a problem is detected replace the controller board Print quality service check Service tip Before troubleshooting any print quality problems do the following e Install another print cartridge if available before proceeding with the service checks e Use Tray 1 to test for print quality of the base printer Replace the charge roll if itis damaged or contaminated Replace the transfer roll if it is damaged or contaminated Make sure the fuser assembly is installed correctly e Verify proper paper type texture and weight settings for the media being used e Test the printer using plain paper 20 Ib Select the following menu settings as indicated Be sure and note the original settings so you can return the printer to the original customer printer setup e Print Resolution Set to 300 dpi print quality problems should be checked at different resolution settings e Print Darkness Set to NORMAL Toner Saver Set to OFF e PQET Setto OFF e Fuser Temperature Set to NORMAL e Test the printer using plain paper 20 Ib
92. problem is found up to this point then replace the following in the order shown Fuser assembly See Fuser assembly removal on page 4 26 System board assembly See System board and inner shield removal on page 4 76 LVPS See Low voltage power supply removal on page 4 54 2 88 Service Manual IBM Infoprint 1532 1552 and 1572 922 xx Cold fuser check Error codes 920 xx and 922 xx may display for a cold fuser failure Some 920 xx error codes may be cleared by turning the printer on and off and allowing it to complete POR working Unplug the printer before you begin or use caution if the printer must receive power in CAUTION There is a danger from hazardous voltage in the area of the printer where you are AN order to perform the task Service tip Set the Fuser Temperature to NORMAL before starting this service check In Diagnostics mode select EP SETUP and Fuser Temp FRU Action Fuser lamp Remove the fuser assembly and check to make sure the correct fuser lamp has been installed If the correct lamp has been installed go to step 2 Note If the fuser lamp is replaced allow the fuser assembly to cool or a 925 xx error code could be displayed AC line voltage A CAUTION When taking measurements for AC power observe all safety precautions Check the AC line voltage to make sure it is within operating specification If incorrect inform the customer if correct go to step
93. proper operation of the paper aligning assembly Repair or replace parts as necessary Tray x Paper Low displays when tray x is full or has adequate paper in the tray FRU Action Paper low switch Paper low switch cable High capacity feeder Input system board Run the sensor diagnostics for tray x x the number that represents the high capacity input tray If the test fails disconnect the paper low switch cable from J3 on the high capacity system board Short pins 1 and 2 together while observing the sensor test on the display If the display does not change replace the high capacity feeder system board If the display changes check the continuity of the switch If incorrect replace the switch If correct replace the switch cable Diagnostic information 2 97 IBM Infoprint 1532 1552 and 1572 Tray x Empty displays when there is paper in the high capacity feeder input tray FRU Action 1 Paper out sensor flag Check the paper out sensor flag for correct operation and installation If correct replace the high capacity feeder system board The paper 2 Paper out sensor out sensor is mounted on the high capacity feeder system board on option system board The elevator tray fails to stop at the correct position and continues to drive into the bottom frame FRU Action 1 Lower limit switch Check continuity of the lower limit switch If incorrect replace the Lower limit
94. replace the fuser assembly See Fuser assembly removal on page 4 26 Turn media over to reduce W curl Check upper redrive diverter and diverter spring for any signs of damage a loose spring or binding parts Repair the redrive as necessary Check any installed output options s that may be installed for correct installation and alignment The fuser exit sensor may not be functioning properly Go to Fuser exit sensor service check on page 2 92 202 93 Page is covering narrow media sensor during warm up Fuser count is not available If page is not visible from front or rear of the printer a partial piece of a page may be torn off in the fuser covering the narrow media sensor The narrow media sensor or flag may be dislodged or damaged Check the fuser and area around the fuser assembly for any signs of debris or pieces of paper or media 202 94 Exit sensor may have bounced Fuser page count is not available Exit sensor assembly Go to Fuser exit sensor service check on page 2 92 202 96 Page is covering the exit sensor during warm up Fuser page count is not available Something is keeping the exit sensor in a covered position A page may not have been cleared from a prior jam Check the fuser and area around the fuser assembly for any signs of debris or pieces of paper or media 2 66 Service Manual IBM Infoprint 1
95. shield removal on page 4 76 If assembly correct replace the operator panel board See Operator panel board removal on page 4 66 If this does not fix the problem check the operator panel cable If a problem is found replace the upper front cover hinge assembly See Upper front cover hinge assembly removal on page 4 78 No buttons work FRU Action 1 Operator panel board If none of the buttons work replace the operator panel board see Operator panel board removal on page 4 66 If a 950 xx error code is displayed after replacing the operator panel go to 950 00 through 950 29 EPROM mismatch failure on page 2 77 Diagnostic information 2 107 IBM Infoprint 1532 1552 and 1572 Operator panel display Service tip The printer has detected a problem with the system board the operator panel cable part of the upper front cover hinge assembly or the operator panel board if POST does not complete the printer emits 5 beeps and stops in a continuous pattern until the printer is turned off Note If the operator panel is operating properly except for a pel or a few pels missing or broken run the Panel Test on page 3 7 from the hardware tests before continuing with this service check FRU Action 1 Operator panel cable Check for proper installation of the cable at the system board J13 and at the operator panel Check the continuity of the operator panel cable I
96. small tab A on the right 3 Lift to remove the upper paper deflector assembly Installation note Make sure the MPF flag B is in place Repair information 4 79 IBM Infoprint 1532 1552 and 1572 USB board assembly removal 1 Remove the upper front cover 2 Disconnect the USB cable from the USB board assembly 3 Remove the screw A securing the USB board assembly 4 80 Service Manual IBM Infoprint 1532 1552 and 1572 5 Connector locations and connections Connections System board Byuoo yomu uoN Byu0d JOWN 000000000000 ela 000 ecco J26 Joa J25 J22 900000000000 J Selb osaewo seas IR ooo J21 J120 ooo000000 Ises J15 J141 J13 J10 1 29 nau J18 1 es esee eesesss rse Besse 1 o9999oooooo oo N oo Connector locations and connections 5 1 IBM Infoprint 1532 1552 and 1572 System board see System board on page 5 1 Connector Pin no Signal J1 Interconnect card J2 Printhead laser cable Video Level 2 Video3 Ground 5PHead LPOW LADJ LPOW FB co NI mH A oj N LENA J3 Printhead HSYNC
97. specifici Il produttore non responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di assistenza autorizzato Durante lo smontaggio e la manutenzione di questo prodotto il rischio di subire scosse elettriche e danni alla persona pi elevato Il personale di assistenza autorizzato deve quindi adottare le precauzioni necessarie ATTENZIONE Questo simbolo indica la presenza di tensione pericolosa nell area del AN prodotto Scollegare il prodotto prima di iniziare o usare cautela se il prodotto deve essere alimentato per eseguire l intervento Safety information xvii IBM Infoprint 1532 1552 and 1572 Sicherheitshinweise Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des urspr nglichen Modells und bestimmter Bauteile Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine Verantwortung oder Haftung f r die Sicherheit bernommen Die Wartungsinformationen f r dieses Produkt sind ausschlieBlich f r die Verwendung durch einen Wartungsfachmann bestimmt W hrend des Auseinandernehmens und der Wartung des Ger ts besteht ein zus tzliches Risiko eines elektrischen Schlags und k rperlicher Verletzung Das zustandige Fachpersonal sollte entsprechende VorsichtsmaBnahmen treffen ACHTUNG Dieses Symbol weist auf eine gef hrliche elektrische Spannung hin die in AN diesem Bereich
98. the cotton content is 25 or less Envelopes with 100 cotton content must not exceed 90 g m 24 Ib bond weight e Use only new undamaged envelopes 2 1 16 Service Manual IBM Infoprint 1532 1552 and 1572 For best performance and to minimize jams do not use envelopes that Have excessive curl or twist Are stuck together or damaged in any way Contain windows holes perforations cutouts or embossing Use metal clasps string ties or metal folding bars Have an interlocking design Have postage stamps attached Have any exposed adhesive when the flap is in the sealed or closed position Have nicked edges or bent corners Have rough cockle or laid finishes Use envelopes that can withstand temperatures of 225 C 437 F without sealing excessive curling wrinkling or releasing hazardous emissions If you have any doubts about the envelopes you are considering using check with the envelope supplier Load only one size of envelope at a time in the envelope feeder A combination of high humidity over 60 and the high printing temperatures may seal the envelopes Labels Your printer can print on many labels designed for use with laser printers These labels are supplied in letter size A4 size and legal size sheets Label adhesives face sheet printable stock and topcoats must be able to withstand temperatures of 225 C 437 F and pressure of 25 pounds per square inch psi
99. the media 5 Press 3 34 Service Manual IBM Infoprint 1532 1552 and 1572 260 Paper Jam Check Env Feeder The envelope feeder feeds envelopes from the bottom of the stack the bottom envelope will be the one that is jammed 1 Lift the envelope weight 2 Remove all envelopes If the jammed envelope has entered the printer and cannot be pulled out remove the envelope feeder a Lift the envelope feeder up out of the printer and then set it aside b Remove the envelope from the printer If you cannot remove the envelope the print cartridge will have to be removed See 200 and 201 Paper Jam Remove Cartridge on page 3 37 for more information C Reinstall the envelope feeder Make sure it snaps into place 3 Flex and stack the envelopes A 2 4 Load the envelope feeder 5 Adjust the guide 6 Lower the envelope weight 7 Press Qo Diagnostic aids 3 35 IBM Infoprint 1532 1552 and 1572 23x and 24x jams Paper jams in these areas can occur on the incline surface of a tray or across more than one tray To clear these areas 1 Open the printer paper tray and remove any jammed media 2 Open the duplex tray To remove the media pull up 3 Open any optional trays beginning at the top and remove any jammed media Pull the print media either up or down If it does not pull easily one way try the other way
100. to 922 xx Cold fuser reach the beginning e check on page 2 89 lamp detection Bad thermistor circuit or cabling temperature Fuser Fuser not receiving sufficient AC page count stopped at power 900 000 to preserve Poor supply line voltage data 922 58 pe to reached final Low wattage or incorrect lamp Go to 922 xx Cold fuser amp detection n e check on page 2 89 temperature but took Bad thermistor circuit or cabling longer than largest time Fuser not receiving sufficient AC in lookup table Fuser power page count stopped at 500 000 to preserve Poor supply line voltage data 922 54 Hot roll timed out in Low wattage or incorrect lamp Go to 922 xx Cold fuser trying to reach the final check on page 2 89 lamp detection Bad thermistor circuit or cabling temperature Fuser Fuser not receiving sufficient AC page count stopped at power 900 000 to preserve Poor supply line voltage data 922 55 After hot roll lamp The control code has been lost Go to 922 xx Cold fuser detection did not roll over to steady state control in time Fuser page count stopped at 500 000 to preserve data check on page 2 89 Diagnostic information 2 19 IBM Infoprint 1532 1552 and 1572 Service error codes 9xx xx continued Error Sub mare cada cod s Display text Description Action 922 56 Hot roll did not reach Lo
101. until Busy Waiting displays Select one of the following Cancel Job Reset Printer Reset Active Bin If the message cannot be cleared go to Duplex option service check on page 2 82 Diagnostic information 2 35 IBM Infoprint 1532 1552 and 1572 User attendance messages continued Error code Sub code Primary message Description action Install Env Feed or Cancel Job This message is displayed when the envelope feeder has been hot unplugged The printer requires the reinstallation of the feeder to print a page which has been formatted by the interpreter before the feeder was removed The following actions may be taken Install the envelope feeder Press 2 until Busy Waiting displays Select one of the following Cancel Job Reset Printer Reset Active Bin If the message cannot be cleared go to Envelope feeder service check on page 2 84 Install Tray x or Cancel Job Tray x Tray 2 Tray 3 Tray 4 Tray 5 This message is displayed when a paper handling option has been hot unplugged The printer requires the reinstallation of the option to print a page which has been formatted by the interpreter before the option was removed The following actions may be taken Install the option Press 2 until Busy Waiting displays Select one of the following Cancel Job Reset Printer Reset Active Bin If the message cannot be cleared go to Input tray s service che
102. utilisateur ou de r vision l exposition des rayonnements laser sup rieurs des rayonnements de Classe Lasernotices Xi IBM Infoprint 1532 1552 and 1572 Avvertenze sui prodotti laser Questa stampante certificata negli Stati Uniti per essere conforme ai requisiti del DHHS 21 CFR Sottocapitolo J per i prodotti laser di classe 1 ed certificata negli altri Paesi come prodotto laser di classe 1 conforme ai requisiti della norma CEI 60825 1 prodotti laser di classe non sono considerati pericolosi La stampante contiene al suo interno un laser di classe IIlb 3b all arseniuro di gallio della potenza di 5mW che opera sulla lunghezza d onda compresa tra 770 e 795 nanometri Il sistema laser e la stampante sono stati progettati in modo tale che le persone a contatto con la stampante durante il normale funzionamento le operazioni di servizio o quelle di assistenza tecnica non ricevano radiazioni laser superiori al livello della classe 1 Avisos sobre el l ser Se certifica que en los EE UU esta impresora cumple los requisitos para los productos l ser de Clase 1 establecidos en el subcap tulo J de la norma CFR 21 del DHHS Departamento de Sanidad y Servicios y en los dem s pa ses re ne todas las condiciones expuestas en la norma IEC 60825 1 para productos l ser de Clase 1 Los productos l ser de Clase no se consideran peligrosos La impresora contiene en su interior un l ser de Clase IIIb 3b de arseniur
103. 000 and 199 999 a 922 14 Hot roll timed out in Low wattage or incorrect lamp Go to 922 xx Cold fuser D elec final Bad thermistor circuit or cabling check on page 2 89 temperature Fuser Fuser not receiving sufficient AC page count between power 100 000 and 199 999 Poor supply line voltage 922 15 After hot roll lamp The control code has been lost Go to 922 xx Cold fuser check on page 2 89 2 16 Service Manual Service error codes 9xx xx continued IBM Infoprint 1532 1552 and 1572 Error Sub code codes Display text Description Action 922 16 Hot roll did not reach Low wattage or incorrect lamp Go to 922 xx Cold fuser operating temperaturein Bad thermistor circuit or cabling Check on page 2 89 control Fuser page Fuser not receiving sufficient AC count between 100 000 power and 199 999 Poor supply line voltage 922 17 Fuser has taken too long Low wattage or incorrect lamp Go to 922 xx Cold fuser a Bad thermistor circuit or cabling check on page 2 89 increasing interpage Fuser not receiving sufficient AC gap Fuser page count power fence 100 000 and Poor supply line voltage 922 22 Hot roll took too long to Low wattage or incorrect lamp Go to 922 xx Cold fuser iu dec cn Bad thermistor circuit or cabling check on page 2 89 temperature Fuser Fuser not receiving sufficient AC page count between power
104. 1 Connector locations and connections 5 7 IBM Infoprint 1532 1552 and 1572 High capacity output stacker board Connector Pin no Signal J6 connector jumper locations JIA Autoconnect 24 V de Ground wy n5 5 V dc J1B Prtxdin Ground prirxd Ground o A N N C J2A Autoconnect 24 V dc Ground Co m 5 V dc J2B prtxdout Ground prirxd AJ Oj N Ground J3 Pass thru sensor Ground Paper Present wy n5 RVsnsr J4 DC motor mtrout1 mtrout2 Ground Ground tach 0 oO BR Ww N 5 V dc High capacity stacker board Pin 1 Pin 2 Pin 3 J5 Bin full near full dual sensor Ground Ground binful binful on A N RVsnsr Upper unit board X Not used Lower unit board Not used X J6 Jumper connector Upper unit ine Upper Lower Unit Lower Unit 5 8 Service Manual High voltage power supply IBM Infoprint 1532 1552 and 1572 Connector CN no Signal CN1 System board 1 Developer PWM 2 24 V dc Return Ue S aj zj 9 TS zil Sl al Zl i
105. 1 1 Operator panel outer bezel with IBM logo Infoprint 1532 12 40X0233 1 1 Operator panel outer bezel with IBM logo Infoprint 1552 12 40X0234 1 1 Operator panel outer bezel with IBM logo Infoprint 1572 13 40X0013 1 1 Clear LCD bezel 14 40X0235 1 1 Kit upper front panel button including Stop button 1 Menu button 1 Back button 1 LED cap 1 Navigation buttons 4 Number pad buttons 1 Navigation select button 1 Number pad rubber dome sheet 1 Functional rubber sheet 1 15 40X0195 1 1 Operator panel board assembly 16 40X0009 1 1 TLI ID serial number label blank 17 40X0020 1 1 Left side door cover 250 sheet 1 slot 1532 17 40X0023 1 1 Left side door cover 500 sheet 2 slot 1552 1572 NS 5 10 Parts packet cable ties PP 40X0174 Parts catalog 7 3 IBM Infoprint 1532 1552 and 1572 Assembly 2 Frame 1 7 4 Service Manual Assembly 2 Frame 1 IBM Infoprint 1532 1552 and 1572 Asm Part Units Units kit Description Index number mach_ or pkg 1 40X0065 4 1 Frame extension nut plate 1552 1572 2 40X0225 1 1 Right side hand holder 3 4 4 Parts packet PP 40X0165 4 40X0024 1 1 Right frame extension 1552 1572 5 40X0026 1 1 Right side frame ground contact 6 40X0025 1 1 Left frame extension 1552 1572 7 40X0060 1 1 External ground clip 8 40X0331 1 1 Left side hand holder 9 40X0285 1 1 Frame clip Parts catalog 7 5 IBM Infoprint 1532 1552 and
106. 1 1 Rear access door 8 56P4178 1 1 Right side cover 9 56P4190 2 1 5 bin mailbox pass thru sensor 10 56P4182 5 1 Paper cap tray 11 56P4191 1 1 5 bin mailbox assembly kit 12 1 1 5 bin mailbox assembly kit order 56P4191 13 56P4186 5 1 Bin full flag 14 56P4188 5 1 Dual paper height sensor 15 Parts packet board mounting screw PP 53P8617 16 56P4179 Left side cover Parts catalog 7 55 IBM Infoprint 1532 1552 and 1572 Assembly 34 5 bin mailbox 2 esse 7 56 Service Manual IBM Infoprint 1532 1552 and 1572 Assembly 34 cont 5 bin mailbox 2 Asm Part Units Units kit Description Index number option or pkg P 34 1 12 Parts packet board mounting screw PP 53P8617 2 56P4185 4 1 Diverter solenoid Parts catalog 7 57 IBM Infoprint 1532 1552 and 1572 Assembly 35 High capacity feeder 1 7 58 Service Manual IBM Infoprint 1532 1552 and 1572 Assembly 35 High capacity feeder 1 Asm Part Units Units kit Description Index number option or pkg 35 1 56P4105 1 1 Complete option assembly letter 1 56P4106 1 1 Complete option assembly A4 2 53P8815 1 1 Wear dimple strip 3 53P8385 4 1 Wear strip 4 56P4155 1 1 Front door assembly 5 56P4157 1 2 Door hinge 6 4 1 Parts packet 6 32 hinge mounting nut PP 53P8381 7 4 1 Parts packe
107. 1 56P4104 1 1 Drawer assembly complete 500 sheet 2 3 3 Parts packet auto comp mounting screw PP 53P8617 3 56P4139 1 1 Pick arm assembly 500 sheet 4 56P 1228 1 1 Bellcrank spring arm 5 56P2540 1 1 Bellcrank spring 500 sheet option tray 6 75P5958 1 2 Pick roll assembly 7 56P4127 1 1 Option pass thru sensor 8 53P8256 1 1 Power takeoff spring 9 53P8328 1 1 Drive shaft 500 sheet 10 56P4128 1 1 Bin low sensor with cable 11 56P4143 1 1 Base assembly 500 sheet 12 56P4145 1 1 Paper out arm 500 sheet drawer 13 53P8211 1 1 Switch activate spring 14 1 1 Parts packet screw PP 53P8617 7 44 Service Manual IBM Infoprint 1532 1552 and 1572 Assembly 25 Optional 500 sheet paper tray Asm Part Units Units kit Description Index number option or pkg 25 1 56P4150 1 1 Complete tray assembly 500 sheet 2 56P4137 1 1 Side restraint 500 sheet tray 3 53P8266 1 4 Wear strips 4 56P4196 1 1 Pass thru plate 5 53P8222 1 2 Restraint pad 6 56P4195 1 1 Wear plate 500 sheet 7 56P4147 1 1 Back restraint 500 sheet tray Parts catalog 7 45 IBM Infoprint 1532 1552 and 1572 Assembly 26 Duplex option Asm Part Units Units kit Description Index number option or pkg P 26 1 56P4100 1 1 Duplex assembly 250 sheet 1 56P4102 1 1 Duplex assembly 500 sheet 7 46 Service Manual IBM Infoprint 1532 1552 and 1572 Assembly 27 Envelope feeder
108. 1572 Assembly 3 Frame 2 7 6 Service Manual Assembly 3 Frame 2 IBM Infoprint 1532 1552 and 1572 Asm Part Units Units kit Description Index number mach_ or pkg 3 1 40X0027 1 1 Upper redrive deflector 2 40X0028 1 1 Upper diverter spring 3 40X0029 1 1 Redrive assembly 250 sheet in 250 out 1532 3 40X0030 1 1 Redrive assembly 500 sheet in 500 out 1552 1572 4 40X0032 1 1 Transfer deflector 5 40X0055 1 1 Left side frame ground contact 6 40X0044 1 1 Gear guard 7 3 Parts packet PP 40X0165 8 40X0048 1 1 Paper switch activate spring 9 40X0046 1 1 Paper size sensing board assembly 10 40X0049 1 1 Gear release link 11 40X0053 1 1 Main fan with cable 250 sheet output 11 40X0054 1 1 Main fan with cable 500 sheet output 12 40X0212 1 1 Main fan duct 1552 1572 13 40X0211 1 1 Main fan duct 1532 14 40X0052 1 1 Standard bin level sensor bracket 15 40X0051 1 1 Standard bin level sensor 16 40X0264 1 1 Standard bin level sensor cable 17 40X0057 1 1 Output paper level flag 1532 17 40X0058 1 1 Output paper level flag 1552 1572 18 40X0210 1 1 Main fan cap 19 40X0056 1 1 Redrive door assembly 250 sheet 1532 19 40X0232 1 1 Redrive door assembly 500 sheet 1552 1572 20 40X0059 1 1 Extension guide Parts catalog 7 7 IBM Infoprint 1532 1552 and 1572 Assembly 4 Frame 3 PS re o ris f 7 8 Service Manual Assembly 4 Frame 3 IBM Infoprint 1532 1552 and 1572 Asm Part Units
109. 1B Prtxdin Ground prtrxd Ground on A Oj N N C C nmm JA 24 V dc TU vi Autoconnect Ground Co m 5 V dc J2B prtxdout Ground prtrxd AJ O N Ground J3 Pass thru Ground sensor Paper Present wy n5 RVsnsr J4 DC motor mtrout1 mtrout2 Ground Ground tach o0 BR N 5 V dc J5 Bin full near Ground full dual sensor Ground binful binful on A j N RVsnsr J6 Jumper Not used connector ine Not used 3 Not used Connector locations and connections 5 11 IBM Infoprint 1532 1552 and 1572 StapleSmart finisher Connector Pin no Signal Staple card assembly J1A Bottom 1 24 V dc Ground wy n5 autoconnect O Es ss 5 V in J14B O J1B Bottom rtxdin o n autoconnect o Ground J12 o prirxd Ground on BY N Ground 1 J2 Feed motor fdmtr1 oooo fdmtr2 Ground Ground tachft c oo 0 a BR Oj N oo 5Vptt J3 Stepper stpmtr motor a lt oo0oo0 stpmtr stpm
110. 2 and 1572 Diagnostics mode tests continued DUPLEX TESTS if installed Quick Test See Quick Test duplex on page 3 9 Top Margin See Top Margin duplex on page 3 10 Sensor Test See Sensor Test duplex on page 3 10 Motor Test See Motor Test duplex on page 3 11 Duplex Feed 1 See Duplex Feed 1 on page 3 12 Duplex Feed 2 See Duplex Feed 2 on page 3 12 INPUT TRAY TESTS Feed Tests See Feed Tests input tray on page 3 13 Sensor Test See Sensor Test input tray on page 3 13 OUTPUT BIN TESTS Feed Tests See Feed Tests output bins on page 3 14 Feed To All Bins See Feed To All Bins on page 3 14 Sensor Test See Sensor Test standard output bin on page 3 15 Diverter Test if 5 bin See Diverter Test on page 3 16 installed FINISHER TESTS if installed Staple Test See Staple Test on page 3 17 Feed Tests See Feed Tests finisher on page 3 17 Sensor Test See Sensor Test finisher on page 3 17 BASE SENSOR TEST See BASE SENSOR TEST on page 3 18 Toner Input Output DEVICE TESTS Quick Disk Test if installed See Quick Disk Test on page 3 18 Disk Test Clean if installed See Disk Test Clean on page 3 19 Flash Test if installed See Flash Test on page 3 1
111. 2 Idle standby mode 30 dBA 4 0 Bels Simplex printing 53 dBA 6 7 Bels Duplex printing 55 dBA N M Bels IBM Infoprint 1552 Idle standby mode 32 dBA 4 7 Bels Simplex printing 54 dBA 6 8 Bels Duplex printing 57 dBA N M Bels IBM Infoprint 1572 Idle standby mode 30 dBA 4 5 Simplex printing 55 7 0 Duplex printing 58 N M Note Measurements apply to 300 dpi 600 dpi and 1200 dpi printing General information 1 7 IBM Infoprint 1532 1552 and 1572 Media specifications Paper and specialty media guidelines Print media is paper card stock transparencies labels and envelopes This printer provides high quality printing on a variety of print media You must consider a number of things concerning print media before you print including e Supported print media e Selecting print media e Storing print media e Avoiding jams For more details about the types of paper and specialty media your printer supports refer to the Card Stock amp Label Guide available on our Lexmark Web site at www lexmark com We recommend that you try a limited sample of any paper or specialty media you are considering using with the printer before purchasing large quantities Supported print media The following tables provide information on standard and optional sources for both input and output trays and bins Print media sizes e Print media weights Media weights supported in optional output bins Media sizes supported
112. 2 aded ett he e du ceee bisa MC PIE QU EQEDRMEM S SR De RS ages 3 11 DDUDIGCEBOO T E E E E E quet DM ndi eem Teh aq Orat Su qui Lr np EP Foie URB scene 3 12 Duper POGOe 22d Choice on bi duritie ed eniti Gun aad a pd A eG hae shee ib d 3 12 INPUT TRAY TESTS 24394 REY ex Y cfr eoTebestCep ker doy eee ree ge BER PEOR PE 3 13 Feed Tests BOUM coca 253 3 034 ie Sb E SR og deba dade pud d 3 13 Sensor Test RpUL Uy secca Rp OEN RE Ge eR RERLTRREPDUPERUPT TECH ARE RI ER 3 13 OUIPUTEIN TESTO 22 diccdeuddd adunteba adis id qp Baacqde e Cae Gee acd e appli we 3 14 Feed Tests output DINS 392 r9 LEE 4G REX E E re Resa a EE rea 3 14 Feed TG AU BIS a unita hi pel ed EO AG m Wee Gm qo NO ah eth ordeo ied Ie siae 3 14 The test is continuous until Stop is pressed lllilillelllllllsllssen 3 14 Serisor Test Standard outpul DIN lt 4 9 epe ee y emer re Tae Er RE ES RR dE E EEd AR 3 15 Sensor Test Output EXDIBOBE uad cscnecsewt deeded ERI E Gp bp E RIA RARE RIA RARE RS 3 15 sensor Test high capacity output stackel nmm orc rr RE inip Re a eects we 3 16 Sensor Tests osbEmallbOX aiias be dua d RE E IRE peche REA E S Lido puis 3 16 Diverter Test c5dxesbrt s RT ERRERBESUARES C REPKR XY EOS PERSA X ROPREQERSEP EE PT PE 3 16 FINISHER EO S by idus deam tbe pE Pd pst dou du fd dana Ufer dud sib 3 17 Sape TOSELL subse pEREDPERPPPppbRRERPRRHSNOH REP REPRPMEREUP CREDI dee Tp 3 17 Feed TESESTIRIS TOR I sogni genae eed trt d St oUm mouse buts usted da
113. 3 200 07 Option tray never picked a page Go to Input sensor service check on page 2 102 2 44 Service Manual IBM Infoprint 1532 1552 and 1572 User attendance messages paper jams and paper handling errors 2xx xx Frror Sup Description Possible causes Action code codes 200 08 Input sensor covered Paper pre staged in path Check MPF and friction pad too quickly Bouncy input sensor Fan media and stack flat in tray or MPF Use different media 200 09 Did not receive proper Motor connections Check the main drive motor motor feedback to start cable connections laser servo If no problem is found with motor connections go to Main drive service check on page 2 105 200 10 Printhead motor not Printhead lock signal not working Go to Printhead service locked when page Pr check on page 2 122 crosses input sensor Printhead control not working 200 11 Printhead motor fell out Paper pre staged in path Go to Printhead service of lock after page arrives Lock signal went away check on page 2 122 at input sensor 200 13 Input sensor covered Page still covering input sensor Go to Input sensor service during warm up check on page 2 102 sequence 200 16 Main drive motor error Main drive motor not working Go to Main drive service possibly due to check on page 2 105 mechanical load 200 32 Detected cover switch Up
114. 3 LVPS A CAUTION When taking measurements for AC power observe all safety precautions Unplug the AC line cord from the printer and pull the LVPS out far enough to access CN1 on the LVPS board see Low voltage power supply removal on page 4 54 Disconnect the LVPS to fuser AC cable plug in the line cord turn the printer on and measure the voltage between CN1 1 and CN1 3 on the connector see the connector locations at Low voltage power supply removal on page 4 54 If incorrect replace the LVPS assembly see Low voltage power supply removal on page 4 54 if correct go to step 4 LVPS LVPS fuser AC cable A CAUTION When taking measurements for AC power observe all safety precautions Disconnect the AC line cord from the printer Disconnect the LVPS to fuser cable from the fuser to fuser lamp cable Plug the AC line cord into the printer and check the AC line voltage between the pins on the fuser end of the LVPS to fuser AC cable If the voltage is correct unplug the AC power cord from the LVPS cable and pull the LVPS out far enough to be able to check the voltage between CN 1 and CN 3 on the LVPS board Plug in the power cord turn the printer on and check the voltage If correct replace the LVPS to fuser AC cable if incorrect replace the LVPS assembly See Low voltage power supply removal on page 4 54 Note If the fuses in the LVPS are blown the LVPS assembly must be replaced
115. 3 IBM Infoprint 1532 1552 and 1572 Removal procedures disconnect any cable or electronic board or assembly for personal safety and to prevent damage CAUTION Remove the power cord from the printer or wall outlet before you connect or AN to the printer CAUTION Use the handholds on the side of the printer Make sure your fingers are not under the printer when you lift or set the printer down Note Some removal procedures require removing cable ties You must replace cable ties during reassembly to avoid pinching wires obstructing the paper path or restricting mechanical movement Covers removals Fuser wiper cover assembly removal 1 Squeeze the two latches together and pull up 2 Remove the fuser wiper cover assembly 4 4 Service Manual IBM Infoprint 1532 1552 and 1572 Redrive cap cover removal 1 Pull up on the right side of the redrive cap cover to remove 2 Remove the redrive cap cover Paper support removal 1 Raise the paper support and lift to release the latches 2 Remove the paper support Repair information 4 5 IBM Infoprint 1532 1552 and 1572 Left door removal 1 Open the upper and lower front covers 2 Press the two left door latch buttons A and open the left door 3 Release the top hinge from the latch 4 6 Service Manual IBM Infoprint 1532 1552 and 1572 4 Lift the door to release the bottom from the pin B and remove the door Redrive do
116. 4 Assembly 3 FAME cei ncccsteesoceasanss 3454S 45 5824S SGEedSESs E O DEA aA 7 6 Assembly 4 Frames ooco c ep Ee VPE dose CA ee REP adde p sees Ga E Ve Rd ve terse ass 7 8 Assembly 5 Priihead 222v iden ioti sappi dese chase case ua adeb Sead Ba ied 7 10 Assembly 6 Paper feed autocompensator 02000 eller 7 12 Assembly 7 Paper feed multipurpose feeder 0 000 e eect eee 7 14 Assembly 8 Paper feed alignment 0 0 0 tte teens 7 16 Assembly 9 Integrated 250 sheet paper tray iisilllsls isis 7 18 Assembly 10 Integrated 500 sheet paper tray 0 0c eects 7 20 Assembly 11 Drives Main drive and developer drive 0 00 e eee eee eee 7 22 Assembly 12 HOtrouqusenr 4i cde icidd cs tob dicta win diedd Ao Add Soe a eds 7 24 Assembly 13 Transtet charging 2 vase rede di DIU HEU nET PES ea ee Seles Re 7 26 Assembly 14 Electronics power supplies 00 eB 7 28 Assembly 15 Electronics card assemblies 0 0 0c eee eee 7 30 Assembly 16 Electronics shields ueslseleeseees eee 7 32 viii Service Manual IBM Infoprint 1532 1552 and 1572 Assembly 17 Cabling diagrams 1 4 2 5 cid aide Ru aidan sige e ia mead ead UP oe 7 34 Assembly 18 Cabling diagrams 2 00 ccc eere 7 35 Assembly 19 Cabling diagrams 3 0 0 ccc ete 7 36 Assembly 20 Cabling diagrams 4 0
117. 5 2 Parts packet inner shield mounting screw PP 40X0165 3 40X0149 1 1 Inner shield assembly 2 slot 1552 1572 4 40X0153 1 1 INA flat cover blank 5 40X0152 1 1 Ethernet shield blank 000 200 400 6 40X0154 1 1 Inner shield assembly 1 slot 1532 7 40X0222 1 1 Outer shield 1 slot 1532 Parts catalog 7 33 IBM Infoprint 1532 1552 and 1572 Assembly 17 Cabling diagrams 1 Indes UST ues o Avia Description 17 1 40X0223 1 1 HVPS input sensor toner sensor cable assembly 2 40X0160 1 1 MPF sensor cable 3 40X0034 1 1 Signature button contact assembly with cable 7 34 Service Manual IBM Infoprint 1532 1552 and 1572 Assembly 18 Cabling diagrams 2 Asm Part Units Units kit Description Index number mach or pkg 18 1 40X0061 1 1 Laser printhead cable assembly 2 40X0074 1 1 Autocompensator motor cable 3 40X0046 1 1 Paper size sensing board Tray 1 autocompensator paper out low cable Parts catalog 7 35 IBM Infoprint 1532 1552 and 1572 Assembly 19 Cabling diagrams 3 4 ant Gem Wess 7 36 Service Manual IBM Infoprint 1532 1552 and 1572 Assembly 19 Cabling diagrams 3 Asm Part Units Units kit Index number mach or pkg 19 1 40X0034 Description Signature button contact assembly with cable 1 1 2 40X0156 1 1 Bottom front autocon
118. 5 Pick arm assembly500 sheet 1552 1572 e eee 7 13 Pick arm assembly250 sheet 1532 r rr rrr ree 7 13 Parts packet bellcrank assembly250 sheet tray 1532 rrr rr rrr rrr ee 7 13 Parts packet bellcrank assembly for500 sheet tray 1552 1572 7 13 Pick roll assembly 2 2 cere ee rr re en eee 7 13 Paper out flag250 sheet tray 1532 22ers 7 13 Paper out flag500 sheet tray 1552 1572 III 7 13 Paper low out sensor card assembly rrr rrr rrr rrr ree 7 13 Autocompensator motor cable 2 2 etree rrr re reece eee 7 35 Paper size autocompensator cable 25 renner errr en eee 7 13 Multipurpose feeder arm assembly 7 5 rrr rrr rrr rrr ree 7 15 Pick roll assembly 22 cere rer ree rr rr renee 7 15 Multipurpose feeder paper out flag r rrr rrr re 7 15 Multipurpose feeder lower deflector assembly rrr rrr rr rrr rrr re 7 15 Pick roll shaft bushing rIIIIIIIIIIIIIIIIIIII I12 7 15 Frame assembly with solenoid and cable 7 7 7777 77 7 77 7 41 Multipurpose feeder frame assembly with solenoid rrr rrr rrr rrr rrr ee 7 15 Paper feed alignment assembly paper feed rrr rrr rr rrr rrr 7 17 Reference ground clip 2 2
119. 532 1552 and 1572 950 30 through 950 60 EPROM mismatch failure Warning When replacing any one of the following components e Operator panel assembly or upper front cover e System board assembly e Interconnect card assembly Only replace one component at a time Replace the required component and perform a POR before replacing a second component listed above If this procedure is not followed the printer will be rendered inoperable Never replace two or more of the components listed above without a POR after installing each one or the printer will be rendered inoperable Warning Never install and remove components listed above as a method of troubleshooting components Once a component has been installed in a printer it can not be used in another printer It must be returned to the manufacturer Note Before proceeding with this service check make sure you have the correct system board installed in the printer The system board has a label with an board ID and barcode Use the first eight numbers to identify the board with the part number in the table below f Q0016003 0412000067 15 mr s HE tal Model Board bar code Corresponds to P N 4536 n01 network Q0016001 40X0141 4537 n01 network Q0016002 40X0143 4538 n01 network Q0016003 40X0145 This error code indicates a mismatch between the sys
120. 532 1552 and 1572 Integrated tray autocompensator pick roll assembly removal 1 Remove the integrated tray and look underneath the printer for the autocompensator arm Pull the arm down 2 Press on the end of the tab A and pull the pick roll off the arm Repeat this step for the pick roll on the other side Next gently release the autocompensator arm Discard the used pick rolls Repair information 4 51 IBM Infoprint 1532 1552 and 1572 Installation 1 Remove the new pick rolls from their packaging 2 Pull the autocompensator arm down Locate the recessed area on the pick roll and align it with the tab on the arm There are two arrows on each pick roll Make sure the bottom arrow faces you as you align the recessed area with the tab 3 Push the pick roll onto the arm with the tab aligned Repeat this step on the other side to install the other pick roll 4 Gently release the autocompensator arm Insert integrated tray 4 52 Service Manual IBM Infoprint 1532 1552 and 1572 Interconnect card assembly removal CAUTION Unplug the printer before you begin Warning When replacing any one of the following components e Operator panel assembly or upper front cover e System board assembly e Interconnect card assembly Only replace one component at a time Replace the required component and perform a POR before replacing a second component listed above If this procedure is not followed the printer w
121. 532 1552 and 1572 User attendance messages paper jams and paper handling errors 2xx xx Error code Sub codes Description Possible causes Action 231 00 Paper did not arrive at the duplex input sensor but did leave the printer exit sensor Duplex rear door not fully latched Printer diverter not functioning correctly Duplex feed system not working correctly Printer and duplex not aligned Make sure the duplex assembly rear door is properly latched Check upper redrive diverter and diverter spring for any signs of damage a loose spring or binding parts Repair the redrive as necessary Check duplex unit for correct installation and alignment to the printer If available try another duplex unit If none is available go to 231 xx Jam displays on the operator panel on page 2 83 232 00 Paper did not clear the duplex input sensor but did leave the printer exit sensor Duplex rear door not fully latched Printer diverter not functioning correctly Duplex feed system not working correctly Printer and duplex not aligned Make sure the duplex assembly rear door is properly latched Check upper redrive diverter and diverter spring for any signs of damage a loose spring or binding parts Repair the redrive as necessary Check duplex unit for correct installation and alignment to the printer If available try another duplex opti
122. 72 StapleSmart Finisher 5 bin Mailbox Vertical Kiosk Presenter Horizontal Kiosk Presenter Application solutions Lexmark Document Solutions e DBCS font cards Simplified Chinese Traditional Chinese Japanese Korean Configured models The following illustrations show a standard network and fully configured printer If you attach print media handling options to the printer it may look more like the fully configured model StapleSmart Finisher Envelope feeder ra Standard output bin EE Operator panel y Tray 1 integrated tray or standard tray Duplex unit Tray 2 250 or 500 sheets Tray 3 Tray 1 250 or 500 sheets integrated tray or standard tray us ium un or 500 sheets Tray 5 2000 sheet drawer Multipurpose feeder CAUTION Floor mounted configurations require additional furniture You must use either a printer stand or printer base if you are using a 2000 sheet drawer a duplex unit and an input option or more than one input option If you purchased a multifunction printer MFP that scans copies and faxes you may need additional furniture Refer to www lexmark com multifunctionprinters for more information 1 2 Service Manual Specifications Resolution 1200 1200 dpi 2400 Image Quality 1200 Image Quality 600 x 600 dpi Data streams PostScript 3 emulation PCL 6 emulation PPDS migration tool PDF v1 5 emulation Print speed and performance print spee
123. 9 PRINTER SETUP Defaults See Defaults on page 3 20 Page Count See Page Count on page 3 20 Perm Page Count See Perm Page Count permanent page count on page 3 20 Serial Number See Serial Number on page 3 20 Envelope Enhance See Envelope Enhance on page 3 20 Engine Setting 1 through 4 See Engine Setting 1 through 4 on page 3 20 Model Name See Model Name on page 3 20 Configuration ID See Configuration ID on page 3 21 Edge to Edge See Edge to Edge on page 3 21 Par S Strobe Adj Par x Strobe Adj if additional parallel options are installed See Parallel strobe adjustment Par x Strobe Adj on page 3 21 Diagnostic aids 3 3 IBM Infoprint 1532 1552 and 1572 Diagnostics mode tests continued EP SETUP EP Defaults See EP Defaults on page 3 22 Fuser Temp See Fuser Temperature Fuser Temp on page 3 22 Fuser Page Count See Fuser Page Count on page 3 22 Warm Up Time See Warm Up Time on page 3 22 Transfer See Transfer on page 3 22 Print Contrast See Print Contrast on page 3 22 Charge Roll See Charge Roll on page 3 22 Gap Adjust See Gap Adjust on page 3 22 EVENT LOG Display Log See Display Log on page 3 23 Print Log See Print Log on page 3 23 Clear Log See Clear Log on page 3 24
124. 9 e Recycled paper having a weight less than 60 g m 16 Ib e Multiple part forms or documents General information 1 15 IBM Infoprint 1532 1552 and 1572 Transparencies You can feed transparencies from the standard tray 250 sheet tray for the T111 or 500 sheet tray for the T112 optional 250 or 500 sheet trays or the multipurpose feeder Try a sample of any transparencies you are considering using with the printer before buying large quantities When printing on transparencies e Be sure to set the Paper Type to Transparency from the printer driver or the Local Printer Setup Utility to avoid damaging your printer Use transparencies designed specifically for laser printers Transparencies must be able to withstand temperatures of 225 C 437 F without melting discoloring offsetting or releasing hazardous emissions To prevent print quality problems avoid getting fingerprints on the transparencies e Before loading transparencies fan the stack to prevent sheets from sticking together Selecting transparencies The printer can print directly on transparencies designed for use in laser printers Print quality and durability depend on the transparency used Always print samples on the transparencies you are considering before buying large quantities The Paper Type setting should be set to Transparency to help prevent jams Check with the manufacturer or vendor to determine whether your transparencies are compatible wit
125. An incorrect printer driver for the installed software can cause problems Incorrect characters could print and the copy may not fit the page correctly Measure all voltages from the connector to printer ground All voltages measured during the print cycle are measured with the controller board removed while running the print test Print quality all black page Service tip An all black page is generally caused by a problem in the high voltage system or an incorrect high voltage in the printing process resulting in toner development on the entire photoconductor drum FRU Action 1 High voltage contacts Check the high voltage contacts on the right side frame to ensure they fit securely and are not pitted contaminated or damaged If incorrect replace the contact with one from the HV contact kit Screws and plastic blocks are included to attach the contacts to the right side frame in the HV contact kit 2 Charge roll conductive Make sure the charge roll bushing is correctly installed in the right bushing charge roll arm 3 HVPS Check the voltages on J15 1 thru J15 8 If incorrect replace the System board Diagnostic information 2 117 IBM Infoprint 1532 1552 and 1572 FRU Action HVPS cable part of front harness cable System board Check the continuity of the HVPS cable If incorrect replace the cable assembly If correct replace the system board Print quality blan
126. Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer problems 4 Repair information provides instructions for making printer adjustments and removing and installing FRUs 5 Connector locations uses illustrations to identify the connector locations and test points on the printer 6 Preventive maintenance contains the lubrication specifications and recommendations to prevent problems 7 Parts catalog contains illustrations and part numbers for individual FRUs Definitions XX Note A note provides additional information Warning A warning identifies something that might damage the product hardware or software CAUTION A caution identifies something that might cause a servicer harm area of the product where you are working Unplug the product before you begin or use CAUTION When you see this symbol there is a danger from hazardous voltage in the caution if the product must receive power in order to perform the task Service Manual IBM Infoprint 1532 1552 and 1572 1 General information The IBM Infoprint 1532 1552 and 1572 laser printers are letter quality page printers designed to attach to IBM compatible personal computers and to most computer networks The printers are available in the following models Model name Configuration Machine type Infoprint 1532 Network 4536 n01 Infoprint 1552 Network 4537 n01 Infoprint 1572 Network 4538 n01 Mainten
127. EXIT DIAGNOSTICS Exiting Diagnostics mode Select Exit Diagnostics to exit the Diagnostics mode Resetting the Printer displays the printer performs a POR and returns to normal mode REGISTRATION Print registration makes sure the printing is printed properly aligned on the page The settings available are Bottom Margin Top Margin Left Margin Right Margin Quick Test To set print registration 1 Select REGISTRATION from the DIAGNOSTICS menu 2 Select Quick Test and press Y To print the Quick Test page a Press W until the Y appears next to Quick Test b Press V The message Quick Test Printing appears on the display Retain this page to determine the changes you need to make to the margins settings 3 4 Service Manual IBM Infoprint 1532 1552 and 1572 3 Use W or A to select the margin setting you need to change and press M The Top margin sign value pair blinks This indicates it is the margin value being changed T XXx L xXxx B XXx R XXX 4 Use lt q to decrease or gt to increase the offset values and press V to confirm the value The message Submitting selection displays and the original REGISTRATION screen appears with the ow beside the previously selected margin setting The print registration range is Variable Description Value Direction of change B Bottom margin 20 to 20 Each increment causes approximately 0 55 mm shift in th
128. FRU Action 1 Fuser exit sensor Check the sheet of media is leaving the exit sensor in the fuser and feeding properly into the duplex option Check the duplex link for correct operation and any signs of damage If the problem is prior to the duplex input sensor and in the base machine repair as necessary If the jam occurs in the duplex option prior to the duplex input sensor go to step 2 2 Duplex input sensor If the paper does not reach the duplex input sensor make sure the sensor is connected to the duplex system board If correct check for any paper or other objects that might cause a paper jam If none are found replace the duplex option assembly 232 xx Jam displays on the operator panel FRU Action 1 Duplex input sensor If the paper reaches the duplex input sensor but does not clear the sensor make sure the sensor is connected to the duplex system board If connected correctly check for correct operation of the sensor If a problem is found and cannot be corrected replace the duplex option assembly If no problem is found check for a piece of paper or other object in the paper path that might cause a paper jam over the input sensor If no problem is found replace the duplex option assembly 233 xx Jam displayed on operator panel FRU Action 1 Duplex double feed sensor If a sheet of paper fails to reach the double feed sensor during turnaround check for
129. Feed 2 This test feeds a blank sheet of paper to the duplex paper stop position 2 This test can be run using any of the supported paper sizes To run the Duplex Feed 2 Test 1 Select Duplex Feed 2 from DUPLEX TESTS The power indicator blinks while the paper is feeding and the message Duplex Feed 2 Feeding displays The message Duplex Feed 2 Clear Paper displays when the paper reaches the duplex paper stop position 2 and the power indicator turns on solid Remove the media from the duplex unit and clear the message on the operator panel by pressing Back or Stop Q9 3 12 Service Manual IBM Infoprint 1532 1552 and 1572 INPUT TRAY TESTS Feed Tests input tray This test lets the servicer observe the paper path as media is feeding through the printer A blank sheet of paper feeds through the printer as the laser turns off during this test The only way to observe the paper path is to open the lower front door that is used to access the envelope or multipurpose feeder The paper is placed in the output bin To run the Input Tray Feed Tests 1 2 Select Feed Tests from INPUT TRAY TESTS Select the input source from the sources displayed on the Feed Tests menu All installed sources are listed Select either Single or Continuous e Single feeds one sheet of media from the selected source e Continuous media continues feeding from the selected source until Stop is pressed Sensor Test input tra
130. I 7 27 Transfer roll assembly right arm rRIIIIIIIIIIIIIIIIII 7 27 Transfer roll right spring rrRRIIIIIIIIIIIIIIIIIII 7 27 Transfer pivot shaft rrrI III 7 27 Transfer roll left spring rrIIIIIIIIIIIIIIIIIII 7 27 Transfer roll left arm rrr III 7 27 System board assembly network Infoprint 1532 Board ID Q0016001 7 31 System board assembly network Infoprint 1552 Board ID Q0016002 7 31 System board assembly network Infoprint 1572 Board ID Q0016003 7 31 Interconnect card assembly 2 slot 1552 1572 r III 7 31 Interconnect card assembly 1 slot 1532 c IIIIIIIIIe 7 31 Inner shield assembly2 slot 1552 1572 7 33 Outer shield2 slot 1552 1572 2 eee eee ee eee nee eee eee eee eee 7 33 USB board assembly ecrrree erre rere eee ees 7 3 Ethernet shield blank 000 200 400 rrr rrr rr rere rrr rere ee 7 33 INA flat cover blank II III 7 33 Inner shield assembly1 slot 1532 rere rer ree er ree rte eee 7 33 Bottom front autoconnect cable assembly errr rrr rrr rrr rrr ree 7 37 Top autoconnect cable assembly
131. IBM Infoprint 1532 1552 and 1572 4536 4537 4538 Table of Contents e Start Diagnostics e Safety and Notices e Trademarks Index IBM Infoprint 1532 1552 and 1572 Edition June 2005 The following paragraph does not apply to any country where such provisions are inconsistent with local law LEXMARK INTERNATIONAL INC PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in later editions Improvements or changes in the products or the programs described may be made at any time Comments may be addressed to Lexmark International Inc Department D22A 032 2 740 West New Circle Road Lexington Kentucky 40550 U S A or e mail at ServicelnfoAndTraining Lexmark com Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you You can purchase additional copies of publications related to this product by calling 1 800 553 9727 In other countries contact your point of purchase Lexmark Lexmar
132. IBM Infoprint 1532 1552 and 1572 User attendance messages continued Error Sub RT gt code code Primary message Description action 37 XX Insufficient Memory This message displays when the printer memory used to restore the Print and Hold jobs from the disk and found that some or all of the jobs could not be restored The printer ran out of memory while attempting to restore the jobs Press Vv to clear the message Some of the Print and Hold jobs on the disk will not be restored They remain on the disk but cannot be accessed Press E until Busy Waiting appears The following functions may be available Cancel Job Reset Printer Reset Active Bin 38 XX Memory Full This message displays when the printer is processing an incoming job and there is insufficient memory available to continue processing the job The following actions may be taken Press Vv to clear the message Perform the defragment operation Perform the defragment operation Delete fonts macros and other data in RAM Install additional memory Press 2 to display Busy Waiting The following functions may be available Cancel Job Reset Printer Reset Active Bin 39 XX Complex Page This message displays when the page is too complex to print The following actions may be taken Press e to clear the message and continue the job Some data loss may occur Simplify the print job and reprint if necessary Press
133. II pusieds ISPO V ADAPPOPE Y PS 1 3 Prinitspead and partormanee print SDBed 24a ec aam kms eo purae e m EURO thee e conte P Red 1 3 e e is cats eee chs bRSLHEESALE OPES ieee ease esdeee gb qes 6 Pda PRISE EPA 1 3 Hrsg siei ie ue e ei a E an dine E ea e 1 3 Memory COMmIQuiauonl 2 224 nseni preni eas eek eas tobe oeetese dees bed aeegetew sand oe 1 4 Operating Clearances sie nq een qun lade dius hues AHEAD dedi dUead a iens Weer busco see Aas 1 4 bii WP 1 5 Power tequiremenis iaceo i iR REPE RARLEREPRARPRESSTOTICRRRURERRERRQ4GRRP RE RAS FEES d pe 1 6 Electrical SpeelostioliS ss ed 19 isis ade pool eset bee wisi uw deis dad a See be is 1 6 ENVIGMINGME eere beer PEPRRSRESPUAAISRMRRERUTRAPLPIGURPRPRAPPRRE TY DPROPEPE P Ed Pd 1 7 PCOUSHOR LL oss hRE ER PIENE AINE uses tsa qe Sd que eds pu ESEE E AA NE 1 7 Media specificallOns u elecicarme e mne ee ER Rr REEG peewee E bkaua Rd rer emp 1 8 Paper and specialty media guidelines 0 0 0 c cece ett e 1 8 oupported print media iiid bre rvigesrta erreien baed eaire ees eas gouenesoe bee 1 8 SEE INOUN TOI acia arn Ud Sed o pd SACER E ota e some aired edu meds US queo mena d 1 15 PAD conu eo dabei tbe ibi ekedpaqdbpaqgRgadquddq d Egidii debe AA 1515 Papar eharte S a5 id r Pedal den eee c doaq du Metre ee Rhee Meee ee 1 15 WO paip Ea bubo PASSA SELES ob dep disi d Ped PE eed dd eq Le E 1 15 Unacceptable PAPC inch aues eee Seo dre ICbe PET e CERERI ETE MP ede duae 1 15 Ttansparenclee d
134. ION The printhead is not a serviceable FRU Do not disassemble the printhead Parts catalog 7 11 IBM Infoprint 1532 1552 and 1572 Assembly 6 Paper feed autocompensator 7 12 Service Manual IBM Infoprint 1532 1552 and 1572 Assembly 6 Paper feed autocompensator Asm Part Units Units kit Description Index number mach or pkg 6 1 40X0066 1 1 Pick arm assembly 500 sheet 1552 1572 1 40X0067 1 1 Pick arm assembly 250 sheet 1532 2 40X0068 1 1 Parts packet bellcrank assembly 250 sheet tray 1532 Bellcrank 1 Spring 1 2 40X0069 1 1 Parts packet bellcrank assembly for 500 sheet tray 1552 1572 Bellcrank 1 Spring 1 3 40X0070 2 2 Pick roll assembly 4 40X0071 1 1 Paper out flag 250 sheet tray 1532 4 40X0072 1 1 Paper out flag 500 sheet tray 1552 1572 5 40X0073 1 1 Paper low out sensor card assembly 6 Parts packet hanger PP 40X0165 7 40X0074 1 1 Paper size autocompensator cable Parts catalog 7 13 IBM Infoprint 1532 1552 and 1572 Assembly 7 Paper feed multipurpose feeder 7 14 Service Manual IBM Infoprint 1532 1552 and 1572 Assembly 7 Paper feed multipurpose feeder Asm Part Units Units kit Description Index number mach_ or pkg 7 1 40X0079 1 1 Multipurpose feeder lower deflector assembly 2 40X0075 1 1 Multipurpose feeder arm assembly 3 40X0076 1 1 Pick roll assembly 4 40X0077 1 1 Multipurpose feeder
135. Main fan removal on page 4 56 If this does not fix the problem replace the system board See System board and inner shield removal on page 4 76 Cartridge fan service check Error code 927 02 indicates a problem with the cartridge fan FRU Action 1 Cartridge fan Check to make sure the cartridge is plugged into J5 on the system board If properly plugged in go to step 2 2 Cartridge fan Check for any signs of blockage in the fan If any is found remove and retry the printer If no problem is found go to step 3 3 Cartridge fan System board Replace the following FRUs in the order shown Cartridge fan System board See System board and inner shield removal on page 4 76 2 76 Service Manual IBM Infoprint 1532 1552 and 1572 950 00 through 950 29 EPROM mismatch failure Warning When replacing any one of the following components e Operator panel assembly or upper front cover e System board assembly e Interconnect card assembly Only replace one component at a time Replace the required component and perform a POR before replacing a second component listed above If this procedure is not followed the printer will be rendered inoperable Never replace two or more of the components listed above without a POR after installing each one or the printer will be rendered inoperable Warning Never install and remove components listed above as a method of troublesho
136. N OONO A Remove the upper front cover See Upper front cover removal on page 4 11 Remove the laser cover assembly See Laser cover removal on page 4 19 Remove the C clips A from the upper front cover hinge assembly left and right hinge pins and remove the pins Note the pin orientation and the C clip location on the inside of each hinge Detach the two springs B from the upper front cover hinges Detach spring C from the left side of the hinge assembly Remove the cover closed switch assembly Disconnect the operator panel cable from the operator panel board Raise the upper front cover hinge assembly to a position that lets you lift the left pivot arm from the mounting bracket D 9 10 Lift the left pivot arm from the bracket and move the upper cover hinge assembly toward the left to clear the right upper cover pivot arm from the mounting bracket Remove the upper front cover hinge assembly 4 78 Service Manual IBM Infoprint 1532 1552 and 1572 Upper paper deflector assembly removal 1 Either lift the ESD cover out of the way or remove it See ESD cover removal on page 4 25 Note The tabs holding the ESD cover are easily stressed or broken 2 Lift the left side to release the small tab A on the left and the MPF flag B and slide the upper paper deflector assembly to the right to unlatch the hooks C on the right Note Be careful not to put too much stress on the
137. Network card x is attached to PCI connector x where x 1 2 or 3 LocalTalk x LocalTalk Card x is attached to PCI connector x where x 1 2 or 3 Infrared Standard Infrared port if available Infrared x Infrared Port x is attached to PCI connector x x 1 2 or 3 Check device connection messages The messages in the following table display when the printer loses communications with one of the following devices User status message Explanation Check Env Feeder Connection Check envelope feeder connection Check Tray x Connection Check tray x where x 1 2 3 4 or 5 Check Duplex Connection Check duplex option connection The messages in the following table can occur in two ways The specified device could have been removed from the printer for instance to clear a paper jam Otherwise the device can still be attached to the printer but is experiencing a communications problem not fully connected or having a hardware failure If the device is temporarily removed or not connected properly then the user is advised to reattach it When the option is recognized the printer automatically clears the error and continues If the option is experiencing a hardware problem turn the printer off and back on If the error occurs again the user is advised to turn the printer off remove the option and call for service User status message Explanation Turn Printer OFF to Enable Opti
138. P engine System board POR the printer several times if communications lost the error code continues to be displayed replace the system board See System board and inner shield removal on page 4 76 940 00 LVPS zero crossing test Incorrect LVPS installed ee to make sure the correct failed LVPS assembly has been Noisy AC power source installed If the correct supply is LVPS to system board cable loose installed check to make sure the LVPS to system board cable is installed correctly If correct replace the LVPS assembly See Low voltage power supply removal on page 4 54 947 00 PQET RAM test PQET failed to pass RAM tests on the Replace the system board See incomplete system board System board and inner PQET RAM test did not shield removal on page 4 76 complete PQET RAM test failed MARCHO PQET RAM test failed MARCH1 PQET RAM test busy failure 948 00 Pel clock check failed System board Replace the system board See System board and inner shield removal on page 4 76 2 26 Service Manual Service error codes 9xx xx continued IBM Infoprint 1532 1552 and 1572 Error code Sub codes Display text Description Action 949 00 Delay line calibration failure System board Replace the system board See System board and inner shield removal on page 4 76 950 00 NVRAM mismatch Go to 950 00 through 950 29 EPROM mismatch failure on page 2 77 or go to
139. P1228 56P1228 56P1279 56P2114 56P2115 56P2116 56P2540 56P4100 56P4102 56P4103 56P4104 56P4105 56P4106 56P4107 56P4108 56P4109 56P4110 56P4111 56P4112 56P4116 56P4117 56P4122 56P4126 IBM Infoprint 1532 1552 and 1572 32MB Flash card errrrreee rr ereu Ire III 7 69 64MB Flash card eerrrreeer rr eres 7 69 Switch activate spring errr eee ee ere eee eee 7 42 7 44 Spring upper diverter e ee eee eee ee eee ee ee ee ee ee eee eee ee 7 67 Upper diverter spring 2 3 eect erent re een eens 7 48 7 51 7 55 Restraint pad 2 rc err rte rr re een eens 7 43 7 45 Plate250 sheet tray wear rere rrr rr ee eee eee 7 43 Drive shaft250 sheet esr ee rrr rte re rte eee 7 42 7 62 Power takeoff spring rect err rer rrr terre cee eee 7 42 7 44 7 62 Wear strips reer cr rrr rr rr rr er re tc ree eee ress 7 45 Swing arm spring 2 2 r rrr ree er rr eee ee re eee eee eee eee ee 7 51 Drive shaft500 sheet 2 rrr rer rer rr re ee rece es 7 44 Paper low switch 22 ere rer re re rr re rece ee 7 61 Door magnet ito 5 ses ise re Se ee ee cee Sain eh Se oes uda 7 59 Power supply board 22 errr rrr rrr rrr eee 7 61 Parts packet card asm mounting screw rrr rrr rrr ree 7 59 Parts packet card asm mounting
140. Pin J13 1 and J13 3 The voltage measures diamonds 5 beeps approximately 3 3 V dc If incorrect replace the FRUs in the following order Operator panel board see Operator panel board removal on page 4 66 or the Upper front cover see Upper front cover removal on page 4 11 System board See System board and inner shield removal on page 4 76 Upper front cover hinge assembly See Upper front cover hinge assembly removal on page 4 78 2 108 Service Manual IBM Infoprint 1532 1552 and 1572 Options service check Service tip When you have a problem with any of the options installed in the options slots on the interconnect card switch the non operating option to one of the other option slots to isolate the failure Flash Memory Option s Run a copy of the test page and check to see if the option you are checking is listed The printer does not recognize the option being installed if the option is not listed Make sure the memory card is installed correctly and is not broken or damaged If the memory card is correctly installed and not broken or damaged then run the Flash Test on page 3 19 If the test fails replace the Flash card If the problem continues replace the controller board DRAM Memory Option s This service check is the same as the flash memory option service check with the following exception Run the DRAM Test on page 3 7 from the menu if the SDRAM Memory card is corre
141. Print quality light print Go to Print quality light print on page 2 121 Print quality background Go to Print quality background on page 2 118 Print quality residual image Go to Print quality residual image on page 2 120 Print quality skew Go to Paper feed service check on page 2 112 Print quality banding Go to Print quality banding on page 2 119 Print quality random marks Go to Print quality random marks on page 2 117 Print quality toner on backside of printed page Go to Print quality toner on backside of printed page on page 2 121 Print quality vertical black bands on edge of copy Go to Print quality black bands on outer edges of the page on page 2 120 Unable to clear a 32 Unsupported Print Cartridge user error message Go to Signature button assembly service check on page 2 122 High capacity feeder 2000 sheet symptoms Symptom Action The printer does not recognize the high capacity feeder installed Go to High capacity feeder input tray service check on page 2 95 Paper feed problem with the high capacity feeder Go to High capacity feeder input tray service check on page 2 95 Diagnostic information 2 5 IBM Infoprint 1532 1552 and 1572 Paper tray symptoms Symptom Action Paper feed problem with 250 Sheet Paper Tray Go to Input t
142. Remove the fuser to LVPS AC cable Installation 1 Plug in the fuser to LVPS AC cable A into the LVPS 2 Route the cable through the channel B on the right side frame above the LVPS under the clip C over the LVPS and through the notch in the frame D N Repair information 4 39 IBM Infoprint 1532 1552 and 1572 3 Route the cable through the lower rectangular opening E 4 Connect the fuser to LVPS AC cable to the fuser lamp connector F E F Note Be sure to connect the fuser to system board DC cable after replacing the LVPS 4 40 Service Manual IBM Infoprint 1532 1552 and 1572 Fuser top cover removal CAUTION Unplug the printer before you begin 1 Remove the fuser assembly See Fuser assembly removal on page 4 26 2 Note the thermistor cable routing A and disconnect the thermistor cable at the fuser control board Repair information 4 41 IBM Infoprint 1532 1552 and 1572 4 Carefully remove the two screws C from the right side of the fuser lamp contact cover D 5 Release the latch E and remove the cover 6 Remove the screw F on the left side and the screw G on the right side that attach the fuser upper cover assembly to the fuser frame 7 Remove screw H that attaches the side fuser lamp contact to the fuser top cover 4 42 Service Manual IBM Infoprint 1532 1552 and 1572 8 Remove the fuser cover Fuser transfer plate removal Remove the uppe
143. See High capacity output stacker board on page 5 8 to identify the correct jumper locations at J6 for the upper and lower units Problems with excessive static electricity buildup FRU Action 1 Front Cover Assembly Check the front cover assembly to make sure the ESD brush ground lead is firmly attached to the high capacity option Also check to make sure the ESD brush is not loose or damaged Diagnostic information 2 101 IBM Infoprint 1532 1552 and 1572 The printer does not recognize one or more output options as installed Service tip If more than a single output option is installed check each one to see if the printer recognizes any single option as installed If the printer recognizes any of the output options the base printer autoconnect system is operating correctly The problem is in the unrecognized option Continue with this service check or go to the service check for the failing output option FRU Action 1 High capacity stacker Check the autoconnects cables and connectors of the option for any feeder signs of loose or damaged parts 2 High capacity output Remove the left and right side covers and check all four stacker mechanical linkage autoconnects for damage especially the connector pins Remove the assembly output option and check the voltages on the standard output bin autoconnect located on the top left rear of the printer Go to Autoconnect on page 5 6 If the voltage
144. T universally 2 2 95 2c Oo o0 g amp c x m ojoj t 7 indicates Sez zziz o9 5iso95 ele adjustable tray 2 25 90 lo coo o0 2 2 o l2 a 283 90 tst s amp support e ole S a 9 c x Gc 9 9 9 o 2o 9 5 o5lcag 27 E E olojolk olt 5c 9g S905 o ceic icX ciX aloe9o xis s5El 9s5 9 9 P F PSF SF Si S S 2 2 Blelealaia 8888883888883 8 88 N mD quio l2 aquiaojojlo o iroil oio Executive 184 2 x 266 7 mm Vv v v Viv V iv v v vo v 7 25 x 10 5 in Folio 216 x 330 mm Vv v A Vv V iv v v V v v 8 5 x 13 in Statement 139 7 x 215 9 mm MIA 4 APA 5 5 x 8 5 in Universal 3 139 7 x 210 mm to Viviv v 215 9 x 355 6 mm 5 5 x 8 27 in to 8 5 x 14 in 69 85 x 127 mm to A Viv V 215 9 x 355 6 mm 2 75 x 5 in to 8 5 x 14 in 148 x 182 mm to v 215 9 x 355 6 mm 5 83 x 7 17 in to 8 5 x 14 in 76 2 x 127 mm to 215 9 x v 355 6 mm 3 x 5 in to 8 5 x 14 in 76 2 x 177 8 mm to 215 9 J x 355 6 mm 8 x 7 in to 8 5 x 14 in 7 34 Envelope 98 4 x 190 5 mm V V Viv V 3 875 x 7 5 in 9 Envelope 98 4 x 225 4 mm v v Viv v 3 875 x 8 9 in 10 Envelope 104 8 x 241 3 mm v V Viv V 4 12 x 9 5 in DL Envelope 110 x 220 mm 4 v Viv V 4 33 x 8 66 in C5 Envelope 162 x 229 mm v V Viv v 6 38 x 9 01 in B5 Envelope 176 x 250 mm V v Viv V 6 93 x 9 84 in General information 1 9 IBM Infoprint 1532 1552 and 1572 Print media sizes continued
145. This messages displays for the following conditions The specified output bins may have been removed from the printer possibly to clear a paper jam or to remove the option The option s may be attached to the printer but a communications problem may prevent the printer from detecting the option For example there may be a poor connection or a hardware failure The following actions may be taken If the option was temporarily removed or not connected properly reattach or reconnect it Press to execute a configuration change which notifies the printer the option has been hot unplugged removed with the power on Note This action is not available if the printer is in Diagnostics Mode or running diagnostics f the device is experiencing a hardware problem turn the printer off and on If the message continues to be displayed go to Input tray s service check on page 2 102 Reattach This messages displays for the following conditions Envelope Feeder The feeder may have been removed from the printer possibly to clear a paper jam or to remove the option The feeder may be attached to the printer but a communications problem may prevent the printer from detecting the option For example there may be a poor connection or a hardware failure The following actions may be taken If the option was temporarily removed or not connected properly reattach or reconnect it Press D to execute a configuration chan
146. Try asample of any labels you are considering using with the printer before purchasing a large quantity For detailed information on label printing characteristics and design refer to the Card Stock amp Label Guide available on the Lexmark Web site at www lexmark com publications Note Labels are one of the most difficult print media for laser printers All printer models require a special fuser cleaner for label applications to optimize feed reliability After printing approximately 10 000 pages of labels or each time you replace the print cartridge complete the following steps to maintain printer feeding reliability 1 Print five sheets of paper 2 Wait approximately five seconds 3 Print five more sheets of paper When printing on labels Set the Paper Size Type menu item to Labels in the Paper Menu You can set the Paper Size Type from the printer operator panel the printer driver the Local Printer Setup Utility or from MarkVision Feed vinyl labels from the standard 250 or 500 sheet trays or the optional 250 or 500 sheet drawers For vinyl labels you must set the Paper Type to Labels the Labels Texture to Smooth and the Label Weight to Heavy Do not load labels with paper or transparencies in the same source mixing print media can cause feeding problems Do not use label sheets with a slick backing material Use full label sheets Partial sheets may cause labels to peel off during printing resulting in a jam P
147. X0001 40X0002 40X0003 40X0004 40X0005 40X0006 40X0007 40X0008 40X0009 40X0010 40X001 1 40X0013 40X0015 40X0017 40X0020 40X0021 40X0023 40X0024 40X0025 40X0026 40X0027 40X0028 40X0029 40X0030 40X0032 40X0033 40X0034 40X0034 40X0035 40X0035 40X0036 40X0039 40X0040 40X0041 40X0042 40X0043 40X0044 40X0045 40X0046 40X0046 40X0048 40X0049 40X0050 40X0051 40X0052 40X0053 40x0053 40X0054 40X0054 Description Page Parallel warp plug ccmmnmmIcIIIIIIIIIIII 3 8 Parallel wrap plug u rRR RI IRRIIIIRR III 2 116 Fuser wiper cover assembly 2 22 terre rer rr renee eee 7 3 Redrive cap cover assembly 0 rrr rrr rrr rrr rrr eee 7 3 Laser cover assembly 250 sheet output 1532 I e 7 8 Laser cover assembly 500 sheet output 1552 1572 7 3 Paper s pport ar i S55 pace Sine ae eS ae que Se Cina Soi Summi uere eiue 7 3 Upper front cover hinge assembly 22 errr rrr rrr eee 7 3 7 39 Right side cover 250 sheet output 000 01 rrr errr reer eee 7 3 Right side cover 500 sheet output 1552 1572 7 8 TLI ID serial number labelblank rere rere ee eee ee 7 3 Upper front cover assembly with IBM logo rrr rrr rrr rrr rrr eee 7 3 Upper cover latc
148. a KR ARE EE 4 43 Gear release link removal x cse ke RR RR ERE a ea EE REY REESE ERERI PARS 4 44 High volage power supply Temoval 5 25 3 20 a d gard Gad eo abe dugiareoe d dod Ken edid dcbet we 4 45 Inner paper deflector assembly removal 0000 cece eee ee 4 47 GUL senso remova s fora a pique Dau wd dae peus SEGA TARE Ko Rage a dat d ads qu dei as 4 48 Integrated tray autocompensator assembly removal 000 e cece eee eee ees 4 49 Integrated tray autocompensator pick roll assembly removal 0 0 0c cece eee eee 4 51 lnterconnectcard assembly removal 1253222 kun Rh viedo eee ERE ear on ka ER EROR ERROR RR A Soe 4 53 Low Voltage power Supply removal o rras eins cored e ie tton nee amine med ee tae ue edet pars 4 54 Malta romov 43 142 5 225 893 dobEG debis Eae pee Eq IHR E d REPAS EN dd x 4 56 Maim dive assembly removal ue 2er RR RH Y QE HP EEOQEDSePC P Ier P9 du P aT EC RIH P RE 4 57 MPF anm assembly FernoVal 412264 nde herb ERE OUR pRIEGREPERSPISPRE P EQ RAS E RACER 4 60 MPF lower papsi dOllBbtOl s isdem rack se aec UR a RU RE Vend aUo cee sien ud s 4 61 MFF pick Ure Kemp 22i hd aa ie aia isd eer acoi od A d Rcbugiiod JA Ud Bab URR See Be 4 62 MPF solenoid assembly removal xsbbuwebpeYR EE ERES RERPR ARGRESCIA A Yu a VEdvr TRES 4 62 Table of contents Vii IBM Infoprint 1532 1552 and 1572 O oeisior patie BoSI d removal jcdaidcechen dona mien eas eae Renee a ade boas Gaede Seed 4 66 Operator panel butions remova
149. acity Print media Type 5 bin mailbox Output expander output stacker Finisher Paper Xerographic or 60 to 90 g m 60 to 176 g m 60 to 176 g m See Media grain long business paper 16 to 24 Ib bond 16 to 47 Ib bond 16 to 47 Ib bond weights Card stock Index Bristol Not 163 g m 90 Ib 163 g m rcd As ded a maximum grain recommended 90 Ib page 1 14 long Tag 163 g m 100 Ib 163 g m 100 Ib Cover 176 g m 65 Ib 176 g m 65 Ib Card stock Index Bristol 199 g m 110 Ib 199 g m maximum grain 110 Ib short 2 2 Tag 203 g m 125 Ib 203 g m 125 Ib Cover 216 g m 80 Ib 216 g m 80 Ib Transparencies Laser printer 138 to 146 g m 138 to 146 g m 37 to 39 Ib bond 37 to 39 Ib bond Labels Paper 180 g m 180 g m maximum 48 Ib bond 48 Ib bond Dual web 180 g m 180 g m paper 48 Ib bond 48 Ib bond Polyester 220 g m 220 g m 59 Ib bond 59 Ib bond Vinyl 300 g m 300 g m 92 Ib liner 92 Ib liner Integrated forms Pressure 140 to 175 g m 140 to 175 g m sensitive area up to 47 Ib bond up to 47 Ib bond must enter the printer first Paper base 75 to 135 g m 75 to 135 g m grain long 20 to 36 Ib bond 20 to 36 Ib bond Envelopes Sulfite wood 60 to 105 g m 60 to 105 g m Not free or up to 16 to 28 Ib bond 16 to 28 Ib bond recommended 100 cotton bond Grain sho
150. ain 3 5 Diagnostic aids IBM Infoprint 1532 1552 and 1572 PRINT TESTS Input source tests The purpose of the diagnostic Print Tests is to verify that the printer can print on media from each of the installed input options The contents of the Print Test Page varies depending on the media installed in the selected input source Check each Test Page from each source to assist in print quality and paper feed problems To run the Print Test Page 1 Select PRINT TESTS from the Diagnostics menu 2 Select the media source Tray 1 Tray 2 if installed Tray 3 if installed Tray 4 if installed Tray 5 if installed Multipurpose Feeder if installed Envelope Feeder if installed 3 Select Single or Continuous e If Single is selected a single page is printed f Continuous is selected printing continues until Stop is pressed to cancel the test If a source is selected that contains envelopes an envelope test pattern is printed If Continuous is selected the test pattern is printed only on the first envelope Note The Print Test Page always prints on one side of the paper regardless of the duplex setting or the presence of a duplex option Press Back to return to PRINT TESTS Print quality pages Prt Quality Pgs The purpose of this diagnostic function is to allow printing of the print quality test pages with the toner cartridge lockout function disabled The print quality pages consist of three
151. amage and for any jammed staples in the cartridge Replace the staple cartridge holder if damaged If staples are jammed in the cartridge replace the old strip of staples with a new strip and try the finisher feed test from the diagnostic menu 2 Staple unit Remove the staple cartridge holder from the staple unit and remove the staple unit Check for any staples that might be in the staple unit mechanism Check for correct operation and for any signs of damage 2 126 Service Manual IBM Infoprint 1532 1552 and 1572 Paper feeds into finisher option output tray Paper is not stapled Paper does not align with the right side Replace the stapler option Misalignment of sheets to be stapled FRU Action 1 Left side bail assembly Check the left side bail assembly for any signs of binding missing or broken parts 2 Stapler gearbox assembly Check the stapler gearbox assembly for correct operation If the problem is found replace the stapler option Sheets are transported into output tray but not stapled Replace the stapler option Stapled sheets are not transported to the output tray Replace the stapler option POST incomplete stapler cycles several times FRU Action 1 Stapler assembly Replace the stapler assembly Note When replacing the stapler assembly observe the location of the ground lead from the stapler assembly and the finisher frame and make sure the
152. ance approach The diagnostic information in this manual leads you to the correct field replaceable unit FRU or part Use the service error codes user status messages user error messages service checks and diagnostic aids to determine the printer problem and repair the failure After you complete the repair perform tests as needed to verify the repair See Start on page 2 1 Options The following options are available Some options are not available in every country Contact your point of purchase for options available in your country Memory options of 128MB 256MB and 512 SDRAM Flash memory options of 32MB and 64MB Hard disk 20GB with adapter Integrated network options Token ring Ethernet External serial adapter ThinPrint IPDS card assembly and SCS TNe PRESCRIBE card assembly Bar code card assembly Parallel interface card MarkNet Print Servers Lexmark PrintCryption card Forms card single byte and Simplified Chinese Media handling operations 250 and 500 sheet paper trays of A4 letter A5 B5 Executive folio statement and legal size 250 sheet universally adjustable tray 250 and 500 sheet paper drawers 400 sheet universally adjustable tray 2000 sheet high capacity feeder Envelope feeder Duplex option 250 sheet For Infoprint 1532 Duplex option 500 sheet For Infoprint 1552 and 1572 Output expander High capacity output stacker General information 1 1 IBM Infoprint 1532 1552 and 15
153. and out of the sensor If incorrect replace the sensor assembly If this does not fix the problem replace the envelope system board 2 84 Service Manual IBM Infoprint 1532 1552 and 1572 Operator panel displays 260 xx Paper Jam after attempted feed but before envelopes are put in the hopper OR the operator panel continues to display Load Envelopes after envelopes are placed in the hopper Service tip The kick rolls rotate during the attempted feed cycles FRU Action 1 Envelope out hopper Check the envelope out sensor flag for damage correct installation sensor flag and operation If incorrect repair or replace the envelope feeder option 990 xx Service Error envelopes fail to feed from the hopper FRU Action 1 DC feed motor assembly Check the motor and motor cable for loose wires or poor connections Make sure the motor cable is connected to the envelope system board If correct replace the envelope feeder option 260 xx Paper Jam displays unable to clear and envelopes fail to feed from the hopper Kick rolls are not rotating FRU Action 1 Clutch latch assembly Check the clutch latch assembly to make sure it moves freely If correct replace the envelope feeder option 260 xx Paper Jam displays unable to clear and envelopes fail to feed from the hopper Kick rolls are rotating Check the deflector gap adjustment before continuing this service c
154. any signs of paper or other objects that might cause the paper to jam If no problem is found replace the duplex option assembly Diagnostic information 2 83 IBM Infoprint 1532 1552 and 1572 Envelope feeder service check Service tip Check the envelope feeder paper path for any debris pieces of envelope and so on If any other options are installed make sure they are operating normally If only the envelope feeder is failing to operate correctly continue with this service check otherwise verify the interconnect card is functioning properly Service tip The envelope feeder receives its 5 V dc operating voltage from the 24 V dc bulk at J1 7 If 24 V dc is not present at J1 7 tray 1 is the only tray that is recognized Note If a 260 Paper Jam Check Envelope message displays check the Sub error codes for 9xx and 2xx error codes on page 2 8 Printer does not recognize the envelope feeder as an attached input option FRU Action 1 Envelope feeder Make sure the envelope feeder is correctly installed and mated to the autoconnect at the front of the printer 2 Front autoconnect on printer Check the connector for signs of damage to the connector or contacts If you find damage replace the damaged cable connector assembly Remove the envelope feeder and check the voltages at the autoconnect on the front of the printer If incorrect check the interconnect card If correct reinstall the envelope feed
155. artial sheets also contaminate your printer and your cartridge with adhesive and could void your printer and cartridge warranties Use labels that can withstand temperatures of 225 C 437 F without sealing excessive curling wrinkling or releasing hazardous emissions Do not print within 1 mm 0 04 in of the edge of the label of the perforations or between die cuts of the label Do not use label sheets that have adhesive to the edge of the sheet We recommend zone coating of the adhesive at least 1 mm 0 04 in away from edges Adhesive material contaminates your printer and could void your warranty If zone coating of the adhesive is not possible a 3 mm 0 125 in strip should be removed on the leading and driver edge and a non oozing adhesive should be used Remove a 3 mm 0 125 in strip from the leading edge to prevent labels from peeling inside the printer General information 1 17 IBM Infoprint 1532 1552 and 1572 Portrait orientation is preferred especially when printing bar codes e Do not use labels that have exposed adhesive Card stock Card stock is single ply and has a large array of properties such as the moisture content thickness and texture that can significantly affect print quality See Supported print media on page 1 8 for information on the preferred weight and for the grain direction of print media Try a sample of any card stock you are considering using with the printer before purchasi
156. arts packet lower deflector mounting screw 8mm errr ee 7 15 Parts packet outer shield mounting screw rrr rr rrr errr rr rere 7 33 Parts packet pick roll shaft clip 7 15 Parts packet printhead mounting screw rr rrr creer errr ee 7 11 Cartridge shipping package empty rrr rrr rrr rrr rrr 7 69 Parts packet cable ties rruerIRIRIIRRIIIIIIIIIIIII 7 3 Wear strip 2 eer e rrr rrr eee eee reece eeee 7 21 Plate 500 sheet tray wear 2 rrr rer rrr tr rr ee reece 7 21 Operator panel board assembly eur rre 7 3 Bar code card assembly e mmmIIIIIIIIIIII 7 31 7 69 PrintCryption card assembly 2 2 2 2c cee eee ee ee eee eee eee 7 31 7 69 Thinprint card assembly 2 reece rere rr eee eee eee 7 69 EP duct 2 2 nner rr rr er ee ee cee 7 9 Blower duct 1552 1572 2 2 eee e e eee ee 7 9 Gear 60 MPF shield 2 22 eee eee ee ee eee ee eee eee ee 7 9 Main fan cap e ere rrr rrr rr re er re eee ee eee 7 7 Main fan duct 1532 2 eee eee re rr rr te re reese 7 7 Main fan duct 1552 1572 2 eee eee ee eee eee ee 7 7 Tray bias assembly errr rrr rrr re 7 9 Outer shield1 slot 1532
157. at the end of life FRU Action 1 Printhead The printhead on this printer cannot be cleaned Try another printhead if all other attempts fail to correct a background problem 2 Transfer roll assembly Check the high voltage contact from the HVPS to the transfer roll Check the transfer arm assembly right side bearing for contamination pitting or a loose cable to the bearing If any problems are found replace the defective part Check the transfer roll shaft for contamination wear or pitting on the ends of the shaft that go into the bearings If a problem is found clean the ends of the shaft or replace the transfer roll assembly 3 High voltage contacts Check the high voltage contacts on the right side frame to ensure they are clean and not bent deformed or pitted If incorrect replace the contact Diagnostic information 2 119 IBM Infoprint 1532 1552 and 1572 FRU Action 4 System board HVPS connector Check the following voltages at J15 on the system board Measure the voltages from J15 to printer ground Pin J15 Voltage approximate Printer idle J15 1 0 V dc J15 2 4 V dc J15 4 0 V dc Printer printing J15 1 0 V dc to 5 V dc J15 2 0 V dc to 4 V dc J15 4 0 V dc to 41 9 V dc If J15 1 voltage is incorrect check the continuity of the front harness cable J15 1 line If there is no continuity replace the harness cable If the
158. atch C C A B 5 Remove the paper size sensing board Repair information 4 71 IBM Infoprint 1532 1552 and 1572 Power takeoff shaft and spring removal Remove the power takeoff shaft and spring A through the bottom of the printer 4 72 Service Manual IBM Infoprint 1532 1552 and 1572 Printhead removal CAUTION The printhead is not a serviceable FRU Do not disassemble the printhead 1 Remove the laser cover See Laser cover removal on page 4 19 2 Disconnect the printhead cable A from the printhead assembly 3 Remove the three printhead mounting screws B and remove the printhead Note Do the Printhead assembly adjustment on page 4 2 whenever you remove or replace the printhead assembly or loosen the mounting screws Repair information 4 73 IBM Infoprint 1532 1552 and 1572 Redrive assembly removal Remove the redrive door assembly Remove the redrive exit cover Remove the redrive assembly mounting screws A POND Release the redrive assembly mounting latches B and remove the redrive assembly Preet am me 4 74 Service Manual IBM Infoprint 1532 1552 and 1572 Signature button contact assembly removal Remove the print cartridge Remove the left side door See Left door removal on page 4 6 Remove the right cover See Right cover removal on page 4 8 Remove outer system board shield See Outer shield removal on page 4 67
159. being 999 999 Initially only four digits appear but additional digits appear as needed Each time the test finishes the screen updates If the test passes the pass counter increases by 1 however if the test fails a message displays for approximately three seconds Once the maximum count is reached the test stops The power indicator goes on solid and the final results display To stop the test before completion press Stop Q9 The message Serial Wrap x Test Canceled displays and the printer returns to the HARDWARE TESTS menu DUPLEX TESTS Quick Test duplex This test prints a duplex version of the Quick Test that can be used to verify that the correct placement of the top margin on the back side of a duplex page You can run one duplexed page Single or continue printing duplexed pages Continuous until Stop e is pressed For information about changing the margin see Top Margin duplex on page 3 10 Note Before you set the duplex top margin be sure to set the registration See REGISTRATION on page 3 4 The paper you choose to print the page on should be either Letter or A4 To run the Quick Test duplex 1 Select Quick Test from DUPLEX TESTS 2 Select Single or Continuous e The single Duplex Quick test cannot be canceled The printer attempts to print the Quick Test Page from the default paper source If the default paper source only supports envelopes then the page is printed from Tray 1 e Ch
160. ble Never replace two or more of the components listed above without a POR after installing each one or the printer will be rendered inoperable Warning Never install and remove components listed above as a method of troubleshooting components Once a component has been installed in a printer it can not be used in another printer It must be returned to the manufacturer Open the lower front cover Open the upper front cover Remove the screw A holding the upper front cover outer bezel to the hinge Remove the two screws B that hold the upper front cover to the hinge assembly POND B A B 5 Lift the upper front cover and pull forward to release the four tabs holding the upper front cover Repair information 4 11 IBM Infoprint 1532 1552 and 1572 6 Disconnect the cables Note It may be necessary to remove the operator panel cable from the cable clip C to be able to disconnect the cable from the operator panel E 7 Remove the upper front cover Note If you are replacing the upper front cover remove the upper front cover outer bezel and upper front cover latch Otherwise carefully set the upper front cover aside to avoid scratching the bezel or loosening the latch and spring Note When removing the upper front cover outer bezel use care not to lose or drop the clear plastic inner bezel Installation notes e Lift the paper support before installing the upper front cover Make sure the operator
161. buttons when Performing Self Test displays To run the printer diagnostic tests described in this chapter you must put the printer in Diagnostic Mode Diagnostic aids 3 1 IBM Infoprint 1532 1552 and 1572 Diagnostics mode Entering Diagnostics mode 1 Press and hold W and gt 2 Turn on the printer 3 Release the buttons when Performing Self Test displays Available tests The tests display on the operator panel in the order shown Diagnostics mode tests REGISTRATION See REGISTRATION on page 3 4 Bottom Margin Top Margin Left Margin Right Margin Quick Test See Quick Test on page 3 5 PRINT TESTS Tray 1 See Input source tests on page 3 6 Tray 2 if installed Tray 3 if installed Tray 4 if installed S HS Ss a Tray 5 if installed MP Feeder Env Feeder if installed Prt Quality Pgs See Print quality pages Prt Quality Pgs on page 3 6 HARDWARE TESTS Panel Test See Panel Test on page 3 7 Button Test See Button Test on page 3 7 DRAM Test See DRAM Test on page 3 7 CACHE Test Parallel Wrap See Parallel Wrap tests on page 3 8 Parallel 1 Wrap if installed Parallel 2 Wrap if installed Serial 1 Wrap if installed See Serial Wrap tests on page 3 9 Serial 2 Wrap if installed 3 2 Service Manual IBM Infoprint 1532 155
162. cable If incorrect foes the right side transfer arm assembly If correct replace the HVPS 3 Printhead A contaminated printhead may be the cause of light print If no other cause is found install a new printhead Print quality toner on backside of printed page Service tip This is generally caused by loose toner in the machine in the paper path being carried through the printer on the backside of the paper FRU Action 1 Hot roll fuser assembly Toner is being carried out on the backside of the media This problem is generally caused by a toner buildup on the fuser hot roll or backup roll Check the fuser hot roll and backup roll for any noticeable buildup of toner Repair as necessary 2 Transfer roll transfer plate assembly Check the transfer roll for toner buildup or loose toner around the area of the transfer plate assembly Clean the area and run another copy If the problem continues replace the FRUs in the following order HVPS System board 2 122 Service Manual IBM Infoprint 1532 1552 and 1572 Printhead service check CAUTION The printhead is not a serviceable FRU Do not disassemble the printhead The printhead assembly does not contain any service replaceable parts or components If service error code 930 xx displays the wrong printhead is installed in the printer See Printhead on page 7 10 Note A 201 xx paper jam may also indicate a fai
163. cations and connections 5 3 IBM Infoprint 1532 1552 and 1572 System board see System board on page 5 1 Connector Pin no Signal J16 Ethernet port 1 2 3 4 5 6 7 8 9 10 11 12 13 J17 Parallel port J18 Front bottom options 1 Ground 2 24 V dc OTC OPT J20 Transport motor 1 BLDC_HALL 0 2 BLDC_HALL 1 3 BLDC_HALL 2 4 BLDC FG 5 Ground 6 5 V dc switched 7 BLDC WIND 8 BLDC WIND 1 9 BLDC WIND 2 J21 Autoconnect top 1 Ground 2 5 V dc fused 3 Ground 4 24 V dc PTC OPT J23 MPF pick solenoid 1 MPFPick 2 24V dc J24 Autocomp motor 1 24 V dc 2 AUTOCOMP J25 Autoconnect bottom front 1 Ground 2 24VPTCOPT 5 4 Service Manual IBM Infoprint 1532 1552 and 1572 System board see System board on page 5 1 Connector Pin no Signal PSIZE2 Ground PSIZE1 PSIZE3 Ground TRAY1 POUT TRAY1 PLOW 3 3V dc ENCODER 5V dc 5 V dc 5 V dc 5 V dc Ground J26 Paper size sensor autocomp motor o CO NI OD oy AJ OJ N A o J27 LVPS Ground Ground Ground Ground o ooi N a a BR Ww Po Ground eo Ground 24 V dc RAW Ground 24 V dc RAW 24 V dc RAW ZEROXING R 24 V dc RAW HEAT HEAT Ground L FAN DRV MPF POUT Ground MPF LED RXD1R Ground TXD1BR Ground
164. cdeuiembi ete 3 17 Sensor Test MSME heee de ee PETERE RE RMETORUISPRRENRPERFARERCEIQER Y 3 17 BASE SEN GON RESI sss cise sah od QUERIES ee EDS Qd 9 did pie RAE qd 3 18 DEVICE TEGID mures mees gsclew ps4 3C ess 09 53 Meise EE Ad eset sees gas P dbmde dale 3 18 QUICK DISK TEST 63250 sev iene eee RESP DIE Ee RID Pe Y PxeonPUe PIER Nur ed 3 18 Dik Te Oba e Tu cT 3 19 a cip eem rem 3 19 PRINTER SETUP 22 dxcpascchbreRebbiiqieeeedu edd qb bare Ed AO dd e oe AG 3 20 Bri T rt 3 20 Pade COU 554 935 codes sad qu Peleo bap dade ehhh bees sod bbdubd Itt dd 3 20 Perm Page Count permanent page count sllilesels esee 3 20 et all MUI 25d rompe dens dntrecl Rent er be Dated Acidi Gobcdanbde Supe bunt abe tiM d 3 20 Envelope Enhance 234 ereet lenti NER PERRA RERTRRENGLEESGLDESPC TAS EOS es 3 20 Table of contents V IBM Infoprint 1532 1552 and 1572 vi Emane setting NOUS A oup aedi wer ey anced ga dog ic Gan diag pex oic dd OUR bbb ur Ties 3 20 Model Namie 42359929 9r RERTS PERPE ER FE RURRPHRNP RU RE EPPLpya eee PPP PEDES 3 20 Connga aum D i ausi cucsm repeti mna e ree Rae bud arbo RUE EQUI re arg dor esca A 3 21 PONG IGIEGGG T MH 3 21 Parallel strobe adjustment Par x Strobe Adj 0 0 cece eee ete eee eee 3 21 EP SETUP wc sr 3 22 EPPES eg seeded Oed Ree Ra SURE dar eM P p add POS doe didn addo hee 3 22 Fuser Temperature Fuser Fermipl izsaezamktireRp ers fieRERGacdaebr ioeraidOedo poke
165. chapter J voor andere landen in IEC 60825 1 Laserprodukten van klasse worden niet als ongevaarlijk aangemerkt De printer is voorzien van een laser van klasse IIIb 3b dat wil zeggen een gallium arsenide laser van 5 milliwatt met een golflengte van 770 795 nanometer Het lasergedeelte en de printer zijn zo ontworpen dat bij normaal gebruik bij onderhoud of reparatie conform de voorschriften nooit blootstelling mogelijk is aan laserstraling boven een niveau zoals voorgeschreven is voor klasse 1 Lasermeddelelse Printeren er godkendt som et Klasse I laserprodukt i overenstemmelse med kravene i IEC 60825 1 Klasse l laserprodukter betragtes ikke som farlige Printeren indeholder internt en Klasse IIIB 3b laser der nominelt er en 5 milliwatt galliumarsenid laser som arbejder pa belgelaengdeomr det 770 795 nanometer Lasersystemet og printeren er udformet s ledes at mennesker aldrig uds ttes for en laserstraling over Klasse I niveau ved normal drift brugervedligeholdelse eller obligatoriske servicebetingelser Huomautus laserlaitteesta Tama kirjoitin on Yhdysvalloissa luokan 1 laserlaitteiden DHHS 21 CFR Subchapter J m rityksen mukainen ja muualla luokan laserlaitteiden IEC 60825 1 m rityksen mukainen Luokan laserlaitteiden ei katsota olevan vaarallisia k ytt j lle Kirjoittimessa on sis inen luokan Illb 3b 5 milliwatin galliumarsenidilaser joka toimii aaltoalueella 770 795 nanometri Laserj rjestelm ja
166. ck on page 2 102 Load Staples This message displays when the Staples Empty Alarm is activated and one of the following occurs There are no staples in the stapler The maximum number of staples have been fired after the engine has reported that the staple cartridge is low The printer does not detect the staple cartridge is present The following actions may be taken Install a new staple cartridge to clear this message and select Start or Continue to resume printing the staple job Choose to ignore the Load Staples message for this print job by pressing 9 d printer starts or resumes printing but does not staple the rest of the job Press E until Busy Waiting displays The following actions may be available Cancel Job Reset Printer Reset Active Bin Priming Failed Retry Go Stop This message displays when an error has occurred during the staple priming operation This message not only notifies the user that a specific error interfered with the priming but allows the user to request the process begin again The following actions are available Press m to restart the priming operation Press or to cancel the priming operation 2 36 Service Manual IBM Infoprint 1532 1552 and 1572 User attendance messages continued Bren Sub Primary message Description action code code y 9 P Reattach Bins x y Bins 1 to 5 Bins 2 to 6 or Bins 6 to 10 Bins x y
167. ck Disk Test This test performs a non destructive read write on one block per track on the disk The test reads one block on each track saves the data and proceeds to write and read four test patterns to the bytes in the block If the block is good the saved data is written back to the disk To run the Quick Disk Test 1 Select Quick Disk Test from DEVICE TESTS The power indicator blinks while the test is in progress and quick Disk Test Testing displays Quick Disk Test Test Passed message displays if the test passes and the power indicator turns on solid Quick Disk Test Test Failed message displays if the test failed and the power indicator turns on solid 2 Press Back O or Stop to return to the Device Tests menu 3 18 Service Manual IBM Infoprint 1532 1552 and 1572 Disk Test Clean Warning This test destroys all data on the disk and should not be attempted on a good disk Also note that this test may run approximately 11 2 hours depending on the disk size To run the Disk Test Clean Test 1 Select Disk Test Clean from the Device Tests menu Files will be lost Go or Stop message displays to warn the user that all contents on the disk will be lost 2 To exit the test immediately and return to the Device Tests menu press Back or Stop e To continue with the test press Y If Vv is selected the following screen displays and updates periodically indicating the percentage of test completed
168. compensating phenomena This spring is not to be considered an adjustment for feeding problems unless it is obvious that the pick arm cannot fall all the way down to the bottom of the tray or has come loose Poor gear efficiency can cause the arm to generate higher than normal forces If the pick assembly is noisy replacement may be required The arm must pivot freely through its full range of motion On 500 sheet trays there are wrap springs located on the pivot arbors of the arm These springs help prevent the arm from bouncing If the arm appears to be binding or sticky near the bottom of the tray these springs may be the problem Reducing the tension on the counterbalance spring may be used as a temporary fix to get additional weight at the bottom until the pick assembly can be replaced However the counterbalance spring is not to be considered an adjustment for feeding problems Diagnostic aids 3 31 IBM Infoprint 1532 1552 and 1572 Autoconnect system paper tray options envelope feeder electrical Autoconnect cabling and connectors The printer options make electrical connection automatically requiring no external cables when the option is mechanically installed under the printer Communication between the option and the base printer stops when you remove an option The printer no longer recognizes the option and deletes associated messages Each installed option below the base printer provides an electrical autoconnect to the option at
169. cover handle holder 4 16 right cover removal 4 8 upper front cover 4 11 upper front cover latch 4 13 upper front cover outer bezel 4 14 developer drive assembly 4 24 developer drive coupler kit 4 25 ESD cover 4 25 fuser 4 26 fuser cover removal 4 41 fuser exit sensor 4 28 fuser exit sensor flag and spring 4 30 fuser lamp 4 32 fuser narrow media flag and spring 4 36 fuser narrow media sensor 4 34 fuser to LVPS AC cable 4 38 fuser transfer plate 4 43 gear release link 4 44 high voltage power supply 4 45 inner paper deflector assembly 4 47 inner shield 4 76 input sensor 4 48 integrated tray autocompensator assembly 4 49 integrated tray autocompensator pick roll assembly 4 51 interconnect card assembly 4 53 low voltage power supply LVPS 4 54 lower front cover assembly 4 15 lower paper deflector 4 61 main drive assembly 4 57 main fan 4 56 MPF arm assembly 4 60 MPF pick tire removal 4 62 MPF solenoid assembly 4 62 MPF lower front cover assembly 4 15 operator panel board removal 4 66 operator panel buttons 4 67 outer shield 4 67 paper alignment assembly 4 68 paper bin full sensor flag 4 70 paper size sensing board 4 71 power takeoff shaft and spring 4 72 printhead 4 73 redrive assembly 4 74 signature button contact assembly 4 75 system board 4 76 toner sensor 4 77 transfer roll assembly 4 77 upper front cover hinge assembly 4 78 upper paper deflector assembly 4 79 USB board assembly 4 80 right cover handle holder removal 4 16
170. ctly installed and not broken or damaged If the test fails replace the SDRAM card If the problem continues replace the controller board Hard Disk Option Service tip These printers support one hard disk option Make sure only one hard disk option is installed Make sure the fixed disk and the fixed disk board are correctly installed Run the Quick Disk Test on page 3 18 from the Device Test on the Diagnostics menu when a problem is suspected either with the hard disk system board or with the hard disk Note The Quick Disk Test is a non destructive test and indicates Pass or Fail If the test fails replace the hard disk If a problem still exists replace the hard disk board The Disk Test Clean on page 3 19 is used to help restore the disk if the disk contains bad data and is unusable This test is divided into a cleaning and a verifying or testing section Warning This can be a very lengthy test depending on the disk size This test leaves the hard disk unformatted The servicer or user must reformat the disk using the Format Disk Menu operation This is a destructive type of test All the data on the disk is destroyed and should not be performed on a known good disk Error Code 976 xx Network Card x x Network card 1 2 or 3 A 976 error code indicates an unrecoverable software error in network card x Verify that network card x is correctly installed in the socket on the interconnect card and is properly grounded If
171. cue eu cee rostire Eo seed ence haast entnte TET 4 1 Adjustment procedures s s sss usas EEG EESCEDESESERA GO RARO ENG OE RUE eS ee NES C E RUE E 4 2 Fuser solenoid adjustmiehl isis pe e OR AREE RESET REFUPRREe PX EX 4 EOX ORE oae 4 2 tag SIUS ana idu d Duo hE RAR 4 sue JD LSE REARS A UR dud vio bacc iege ditas 4 2 Printhead assembly adjustment i e ue m RR re err reeta S ERR PER E 4 2 Paper aligamment assembly ad Hstmall 22 x dire ree rien Ert ere E tear p rede do Rn ee 4 3 Removal procedures oocleuc ume ISEeLIFEE RARE Rad REM wah ene bx mede E wae Rx 4 4 COVENS TOMOVI uoa pirer e E reas aie Poke EE EE ET E SER ed 4 4 Fuser wiper cover assembly removal 2c sceenrseedisag rece bre Re Rabe d Ee Sau 4 4 kedive eap poVer Temoval x 3aws qau ebospPP re eme REmBQRP Y dees Meese RH EE Redes qe 4 5 Papel suppor removal usura eap b EREGUU RERSRESCRPESADURQERUES EQUES ARE RA 4 5 Lett OGoOP TORIS uses cat 0 tdt UH EOD AGERE QUURR RC Moni pur UP CR en ica dE Sich qid 4 6 ici OOO CFT 4 7 Fight cover removal s brRERRREX TEE EE REPRE RENE IUPETe T REPCHPESSNREQP PE du 4 8 Upper ront Cover temoval 52 339 gb 9b Ed RU Ru E qua ae de dll pleb dd 4 11 Upper front cover latch removal is isse kot RERO y ERR REX REERS 4 13 Upper front cover outer Dezel removal uod aacdubox qub deda petendi Era RR BR gere Bap bd E 4 14 Multipurpose feeder lower front cover assembly removal lise ee eee 4 15 Left cover handle holder removal lees
172. d Performance Performance speed depends on Host system and application Page complexity and content Printer options installed or selected Available printer memory Media size and type Resolution Time to first print IBM Infoprint 1532 1552 and 1572 Interface to the host USB serial parallel network Infoprint 1532 Infoprint 1552 Infoprint 1572 1200 dpi 600 dpi 1200 dpi 600 dpi 1200 600 dpi Simplex printing from Ready on full size media seconds Letter 11 7 6 0 12 1 8 5 12 1 8 5 8 5 in x 11 in A4 17 0 11 4 22 7 13 0 22 7 13 0 8 3 in x 11 7 in Legal 14 5 12 1 24 3 24 3 24 3 13 5 8 5 in x 14 in Simplex printing from Power Saver on full size media seconds Simplex Letter 25 3 28 2 28 2 The test job consists of the character A followed by a form feed single page job The first copy time is defined as the elapsed time from pressing Enter on the PC keyboard to the page exiting to the output bin All tests pick paper from the indicated tray and the page exits into the primary output bin General information 1 3 IBM Infoprint 1532 1552 and 1572 Memory configuration Model c c c N N N N e i i N Memory type i i 9 in E E E E 2 a 2 a 2 2 E Standard DRAM MB 64 64 128 128 Optional memory MB 128 256 and 512MB available 100 pin DDR SDRAM unbuffered DIMMs Maximum MB 576 576 640 640 Opti
173. d in REGISTRATION on page 3 4 Do the reference adjustment if you are sure the margins are set correctly 1 Loosen the locknut on the inside rear of the alignment assembly 2 Remove the two screws holding the alignment assembly to the left side frame 3 Back the reference adjustment screw out far enough to allow the alignment assembly to be removed from the printer It is not necessary to completely remove the screw 4 Install the new alignment assembly Turn the reference screw clockwise with a 7 mm nut driver until it touches the back of the reference plate and tighten the nut with a 5 5 mm wrench The reference adjustment screw can be adjusted without loosening the nut Turn the screw clockwise a few turns and print a copy of the Quick Test Page as you check the diamonds on the left margin Continue adjusting the Screw as you check the results of each adjustment on a new test page until you obtain the results you want Step B Print a copy of the Quick Test Page and check the margin adjustments printed on the test page These settings should be within the range specified in REGISTRATION on page 3 4 The reference screw can be adjusted without loosening the locknut Turn the screw a few turns and print a copy of the Quick Test Page as you check the diamonds on the left margin Continue adjusting the screw as you check the results of each adjustment on a new test page until you obtain the results you want Repair information 4
174. d measure approximately 50 V dc If incorrect go to step 3 If incorrect go to step 4 3 LVPS Measure the voltage at CN2 18 on the LVPS The voltage should measure approximately 50 V dc If incorrect replace the LVPS assembly If correct replace the system board If this does not fix the problem replace the interconnect card assembly 4 Fuser board to system Make sure the cable is connected properly to the system board and board cable fuser control board Reconnect the cable if necessary If the cable is connected correctly go to step 5 5 Fuser assembly If no problems were found in steps 1 through 4 replace the fuser assembly See Fuser assembly removal on page 4 26 Diagnostic information 2 95 IBM Infoprint 1532 1552 and 1572 High capacity feeder input tray service check Note Voltage measurements in the high capacity feeder input tray service checks must be made with the high capacity feeder attached to the base printer to obtain accurate results Service tip Be sure the paper size switch is set to the correct paper size setting and the rear paper guides are in the correct locations for the size of paper installed in the high capacity feeder tray Service tip Check the other paper sources to be sure they are operating correctly The base printer indicates a dead machine condition when the high capacity input tray is installed FRU Action 1 AC line cord AC jumper HCIT to pr
175. deqd REPRE REFRPSPPPCPPPR ES 3 27 Download EMUS is ecce chet e Dco E USA dee ae Red REe UR Eoque app Rus ud QUA TP Sup eee dob 3 27 Demo NOUB 4o aceucd bez pReiqperQqaqRreuieRRr44 pA dd qa did duE Ad dades 3 27 Edctory DOIIE deduce ude ceased eee ee ness usb eee Y RE qe eaque RED ee mem Pte 3 28 Enemy COSE VEI 2 rnc so dace bie RdApR T EA ERE ease bees cseasabasdcebnahe sad 3 28 EVENT OG scc6ncecce SAGE HERUB ce RUE IHUR V setae Sepa A dins qua rie p pip Mun Pie Ra iden 3 28 Paper PGMS 2214 22x PSrROiePS S PLGHEGSaRqStebes pbeq pu AE SS P Ed Pd REP Pet 3 28 cradle T er sm 3 28 JOD Seis Loeb i eh T ET NEE thet p er Edad qupd apri nA pad ddr RUE 3 28 BSC ENCIV ICN xi5 T rrr 3 28 Fon odrpeilit dos eco Sauces PR dd a E AE quietus its B popa bagd 3 29 LOD BIQUINGSS ado os Di ice cPe RReeckbRRRE NER EP erPWRREP CERONCRES UP Peg LIP ES 3 29 EUPLOS CURRERE E ace nid OI Andee AMMA SS RE Deere 3 29 Eit CONN MEM a edant 625 be orb reser cde sated pad dus Pup haces Laerebars daa seudnnwedsae 3 29 Additional useful menu locations 5s na RR a Rh RR REGGA ESAE EROR E eee eee ae 3 29 p dc M MERC Tem 3 29 Ment setings pajassa 09r eere eie dre REDIERE be qE PH Meade d quedas 3 30 Printing meng setunds Dade ccs ibas ebqehbe ee RE RAS RR DRRIRSQERPSQqUpPPQ ARE AP Ru 3 30 lic foe eee ee ere Rad Rs Pa E RNC Re Bard Kor doa dc d aa Mola dada Cade d b A RU d IE Ad 3 31 AUtocompenadtor OGIO uis bees ab ed xv bbs dena PecmEScpec Ns Pelr qae pd
176. e Tray x Empty status clears whenever Tray xis removed When Tray xis reinserted it is examined and the appropriate status if any displays Empty status is not displayed for the Envelope Feeder or Multipurpose Feeder Tray x Low If any of the input trays are low then Tray x Low displays where x designates which tray 1 through 5 is low If multiple trays are low they are prioritized in the following order Tray 5 4 3 2 and 1 Note Tray x Low clears whenever tray x is empty or tray x is removed When tray x is reinserted it is examined and the appropriate status if any displays The printer cannot detect when the envelope feeder or multipurpose feeder are low Diagnostic information 2 31 IBM Infoprint 1532 1552 and 1572 User attendance messages User attendance messages Error code Sub code Primary message Description action Change Cartridge Invalid Refill Select one of the following actions Remove the toner cartridge and install a new cartridge Press and hold and press to display debug data for the engine and cartridge code Note This message may help diagnose a potential printer problem Change lt input source gt lt Custom Type name gt This message displays when the user should change the media installed in one of the input options input source gt Tray 1 Tray 2 Tray 3 Tray 4 Tray 5 MPF Feeder Envelope Feeder Custom Type name g
177. e bottom margin A positive change compresses the image so it appears to move down the page and a negative change moves the image up T Top margin 25 to 25 Each increment causes A positive change moves the image approximately 4 pels shift at 600 down the page and increases the dpi top margin A negative change moves the image up and decreases the top margin L Left margin 25 to 25 A positive change moves the image to the right and a negative change moves the image to the left No compression occurs R Right margin 10 to 10 A positive change moves the image to the right and a negative change moves the image to the left 5 Continue changing the settings by repeating steps 2 through 4 6 Print another copy of the Quick Test to verify your changes 7 To exit REGISTRATION press Back Q Quick Test The Quick Test contains the following information Print registration settings e Alignment diamonds at the top and bottom Horizontal lines to check for skew e General printer information including current page count installed memory serial number and code level To print the Quick Test page Note Print the Quick Test Page on letter or A4 paper 1 Select REGISTRATION from DIAGNOSTICS 2 Press W until the K appears next to Quick Test The message Quick Test Printing appears on the display Once the Quick Test Page completes printing the Registration screen displays ag
178. e 3 31 Autoconnect system paper tray options envelope feeder electrical 2005 3 32 Autoconneet cabling and CONNECIONS uua dias 5465566445 REF ped E ePi pcs MRE DES 3 32 Duplex ODIO aieo pprt anei E iae eere EORR REP d due qat dique d n du 3 32 Gistiomt E OC Bs i92 02 2 99 ERE a Wu d a rE A dup bee dra dup dea a deae 3 32 Id 2d DEL GT TETTE TII 3 33 BCGess Coors Mad TTE Ld nib ache URS Qo dva dee dee UAR aped RUP Cugat n Ld oE e dod 3 33 Clearing printerjaltiS 4 2 eb nebeicRE RI RP ERA ERR RCRERRPERESRRERPRRRSAPERUCASGC PA AS E NS 3 33 250 Paper Jam Check MP Feeder 0 0 e dinie eee eee eee 3 34 260 Paper Jam Check Env Feeder isses kr vanetd deer deere eee renee se taaa 3 35 PR Ond eC MNS ues datos Dba asa Gue s gun S X adeb y ada eges patet Rokaanb areas N 3 36 200 and 201 Paper Jam Remove Cartridge 0 0 cece tee 3 37 Service Manual IBM Infoprint 1532 1552 and 1572 202 Paper Jan Qpem Real DODI 4 o pardom aod i ahaa tend Sob dua e aedi a e we 3 39 23x Paper Jam Open Duplex Rear DoOor lslllsseeeeseeeeee ess 3 40 270 ang 200 Paper Janie aoa ius iter fines m eura e Reena A dct rdi sea pd Re oe 3 41 2rx Paper Jam Gieck BINS cuoi dass pensi dece ES Deb qu pape idea pP ee SSS 3 41 28x Paper Jam Check FInISDBr 2a bae pe xh RR nse Edp SEE Y I ERIS HERE scree 3 42 Repair MNOUNAUON acuauugaaadck dd ded dar rica AEE EENAA RR ar REOR C C ee ae 4 1 Handling ESD sensitive parts c
179. e 4 79 2 Loosen the MPF lower front cover See Multipurpose feeder lower front cover assembly removal on page 4 15 3 Remove the inner paper deflector Inner paper deflector assembly removal on page 4 47 4 Disconnect the input sensor cable A from the input sensor B 5 Release the input sensor from its mounting and remove 4 48 Service Manual IBM Infoprint 1532 1552 and 1572 Integrated tray autocompensator assembly removal mmm c Remove the paper tray Remove the left door See Left door removal on page 4 6 Remove the outer shield See Outer shield removal on page 4 67 Place the printer on its back Disconnect the autocompensator motor cable A from the system board J24 Repair information 4 49 IBM Infoprint 1532 1552 and 1572 6 Locate the integrated tray autocompensator assembly B on the bottom of the printer and disconnect the autocompensator arm bias spring C Note When you remove the spring note the larger loop attaches to the side frame 7 Remove the C clip D that rests against the right side frame from the autocompensator pivot shaft B C Disconnect the autocompensator sensor cable E from the assembly 9 Remove the autocompensator assembly mounting screw F E F 10 Slide the shaft to the right and push the shaft from the outside of the frame 11 Remove the integrated tray autocompensator assembly 4 50 Service Manual IBM Infoprint 1
180. e HVPS If the problem continues replace the system board Diagnostic information 2 129 IBM Infoprint 1532 1552 and 1572 2 130 Service Manual 3 Diagnostic aids IBM Infoprint 1532 1552 and 1572 This chapter explains the tests and procedures to identify printer failures and verify repairs have corrected the problem Accessing service menus There are different test menus that can be accessed during POR to identify problems with the printer Diagnostics Mode 1 Turn off the printer 2 Press and hold W and gt 3 Turn on the printer 4 Release the buttons when Performing Self Test displays The Diagnostics Mode group contains the settings and operations used while manufacturing and servicing the printer See Diagnostics mode on page 3 2 for more information Configuration Menu r Turn off the printer 2 Press and hold Qand J gt 3 Turn on the printer 4 Release the buttons when Performing Self Test displays The Configuration Menu group contains a set of menus settings and operations which are infrequently required by a user Generally the options made available in this menu group are used to configure a printer for operation See Configuration menu CONFIG MENU on page 3 25 for more information Flash system code mode 1 Turn off the printer 2 Press and hold and gt lt 3 Turn on the printer 4 Release the
181. e Interconnect card assembly Only replace one component at a time Replace the required component and perform a POR before replacing a second component listed above If this procedure is not followed the printer will be rendered inoperable Never replace two or more of the components listed above without a POR after installing each one or the printer will be rendered inoperable Warning Never install and remove components listed above as a method of troubleshooting components Once a component has been installed in a printer it can not be used in another printer It must be returned to the manufacturer Before continuing with this service check perform the Button Test on page 3 7 One or more operator panel buttons fail FRU Action 1 Operator panel buttons kit If any button ihe the zn Test pe the iu ele or buttons and associated parts Repair using the button kit See Operator Operator panel board panel buttons removal on page 4 67 If the problem remains replace the operator panel board see Operator panel board removal on page 4 66 If a 950 xx error code is displayed after replacing the operator panel go to 950 00 through 950 29 EPROM mismatch failure on page 2 77 2 System board d M d und pan ae us s 7 2m board and measure the voltage at 5 The voltage should measure Operator panel board approximately 3 3 V dc If incorrect replace the system board See Upper front cover hinge System board and inner
182. e Manual IBM Infoprint 1532 1552 and 1572 3 Rotate the bent end C of the spring to add tension place the pins between the sensor cover arms and rest the bent end against the sensor cover frame Note After replacing the sensor flag and spring make sure the flag moves freely and returns Repair information 4 31 IBM Infoprint 1532 1552 and 1572 Fuser lamp removal CAUTION The fuser and the fuser lamp may be hot You may need to allow them to cool before handling them 1 Remove the fuser assembly See Fuser assembly removal on page 4 26 Disconnect the fuser lamp AC cable from the right side of the top cover assembly 3 Remove the two screws A from the right side fuser lamp contact cover N Warning Take care when removing the screw as the lamp is under spring tension When the contact is released damage to the lamp or contact may occur 4 Remove the left lamp contact assembly 4 32 Service Manual IBM Infoprint 1532 1552 and 1572 5 Remove the fuser lamp Warning The lamp is under spring tension and care must be used when removing the lamp from the fuser Grip the lamp by the ceramic end piece and remove it from the fuser assembly Be careful not to touch the glass as skin oils and acids can reduce the life of the lamp rs Use the following table to identify and install the correct lamp Description P N Fuser Lamp 115 V 40X0122 Fuser Lamp 220 V 40X0123 R
183. e ees 7 41 Main fan with cable 500 sheet output errr rrr rere 7 7 Main fan 500 sheet u e rr rr eee 7 41 Part number index 1 9 IBM Infoprint 1532 1552 and 1572 40X0055 40X0056 40X0057 40X0058 40X0059 40X0060 40X0061 40X0061 40X0062 40X0065 40X0066 40X0067 40X0068 40X0069 40X0070 40X0071 40X0072 40X0073 40X0074 40X0074 40X0075 40X0076 40X0077 40X0079 40X0082 40X0083 40X0083 40X0084 40X0085 40X0086 40X0087 40X0090 40X0091 40X0092 40X0093 40X0094 40X0098 40X0099 40X0100 40X0101 40X0103 40X0105 40X0106 40X0107 40X0110 40X0111 40X0112 40X0113 40X0114 40X0115 40X0116 40X0117 40X0120 40X0121 40X0122 40X0123 40X0124 40X0125 40X0126 Left side frame ground contact 2 er nr eer rr rr ree 7 7 Redrive door assembly 250 sheet 1532 2 rrr rrr rrr rr re 7 7 Output paper level flag 1532 eee III 7 7 Output paper level flag 1552 1572 2 2 eee eee eee eee eee ee eee 7 7 Extension guide 2 22 er eer rr eee 7 7 External ground clip 2 22 c rrr rt rr erence eee 7 5 Laser cable assembly ae ei E i ree 7 11 Laser printhead cable assembly r rrr rrr rrr rrr ree 7 35 Printhead assembly includes all cables 000cIIIII 7 11 Frame extension nut plate 1552 1572 7 eee eee eee eee 7
184. e error codes 9xx xx continued IBM Infoprint 1532 1552 and 1572 Error Sub code odas Display text Description Action 922 44 Hot roll timed out in Low wattage or incorrect lamp Go to 922 xx Cold fuser trying to reach the final T check on page 2 89 lamp detection Bad thermistor Grea or cabling temperature Fuser Fuser not receiving sufficient AC page count between power 400 000 and 499 999 Poor supply line voltage 922 45 After hot roll lamp The control code has been lost Go to 922 xx Cold fuser detection did not roll check on page 2 89 over to steady state control in time Fuser page count between 400 000 and 499 999 922 46 Hot roll did not reach Low wattage or incorrect lamp Go to 922 xx Cold fuser operating temperature in e check on page 2 89 time new enhanced Bad thermistor circuit or cabling control Fuser page e Fuser not receiving sufficient AC count between 400 000 power and 499 999 Poor supply line voltage 922 47 Fuser tg ee too long Low wattage or incorrect lamp Go to 922 xx Cold fuser to reach desire E check on page 2 89 temperature after Bad thermistor circuit or cabling increasing interpage Excessive load on the fuser gap Fuser page count ivi ici between 400 000 and Re n receiving sufficient AC 499 999 Poor supply line voltage 922 52 Hot oe too long to Low wattage or incorrect lamp Go
185. e fuser page count can only be viewed and cannot be changed To view the Fuser Page Count 1 Select Fuser Page Count from EP SETUP 2 Press Back to return to PRINTER SETUP Warm Up Time You can change the amount of time the printer warms up before allowing pages to print by changing this setting from 0 to 5 The factory sets the warm up at 0 or no warm up time This time period lets the backup roll heat up and helps reduce curl in some environments Transfer The transfer can be adjusted to Low Medium or High The default setting is Medium Print Contrast The print contrast setting controls the developer voltage offset The print contrast can be adjusted to Low Medium or High The default setting is Medium Charge Roll The charge roll can be adjusted to Low Medium or High The default setting is Medium Gap Adjust The setting adjusts the minimum gap between sheets Increasing this value may reduce curl of some printed media and eliminate some output bin stacking problems However increasing this value also results in slower overall performance measured in pages per minute The range of values is 0 to 255 and the default value is 0 3 22 Service Manual IBM Infoprint 1532 1552 and 1572 EVENT LOG Display Log The event log provides a history of printer errors It contains the 12 most recent errors that have occurred on the printer The most recent error displays in position 1 and the oldest error displays in positi
186. e not interleaved If the envelopes meet the guidelines and are properly loaded go to step 2 2 Deflector Check the deflector gap adjustment The adjustment may be too wide If the deflector gap adjustment is correct go to step 3 If not replace the envelope feeder option 3 Restraint roll bias spring Check for a missing broken or incorrectly installed restraint roll bias spring If incorrect replace the envelope feeder option 260 xx Paper Jam displays an envelope stopped in the paper path of the feeder and an envelope also stopped in the base printer paper path FRU Action 1 Latch lever Make sure the tip of the latch lever is centered in the opening in the floor of the paper path The latch lever may not be detented on the latch If no problem is found and the problem persists replace the envelope feeder option 2 86 Service Manual IBM Infoprint 1532 1552 and 1572 Fuser service checks 920 xx Cold fuser service check Error codes 920 x and 922 xx may display for a cold fuser failure Some 920 xx error codes may be cleared by turning the printer on and off and allowing it to complete POR CAUTION There is a danger from hazardous voltage in the area of the printer where you are working Unplug the printer before you begin or use caution if the printer must receive power in order to perform the task Service tip Some 920 xx errors can be caused by multipl
187. e sheets of paper being fed up to the fuser Service tip Set the Fuser Temperature to NORMAL before starting this service check In Diagnostics mode select EP SETUP and Fuser Temp Service tip It may take several minutes for the error codes 920 xx and 922 xx to be displayed after the printer is turned on FRU Action Observe the lamp through the left near side of the printer It may be necessary to remove the redrive assembly to observe the lamp turning on and off If the lamp does not come on do the following If not previously removed remove the redrive assembly See Redrive assembly removal on page 4 74 Remove the fuser assembly See Fuser assembly removal on page 4 26 Make sure the correct type of lamp is installed voltage and wattage Verify that the fuser to fuser lamp cable is installed correctly to the fuser top cover assembly If incorrect install correctly if correct go to step 2 1 Fuser lamp Fuser lamp AC cable CAUTION When taking measurements for AC power observe all safety precautions Check the AC line voltage to make sure it is within operating specification If incorrect inform the customer if correct go to step 3 2 AC line voltage A 3 LVPS A CAUTION When taking measurements for AC power observe all safety precautions Unplug the AC line cord from the printer and pull the LVPS out far enough to access CN1 on the LVPS board see Low voltage p
188. e trays are properly positioned for the size of print media you have loaded Make sure the guides are not placed too tightly against the stack of print media The printable area is limited to within 4 2 mm 0 167 in of all edges of the media Any information placed outside this specified printable area does not print Tools required Flat blade screwdrivers various sizes Phillips screwdrivers various sizes 7 0 mm nut driver 5 5 mm wrench Needlenose pliers Diagonal side cutters Spring hook Feeler gauges Analog or digital multimeter Parallel wrap plug 1319128 Twinax serial debug cable 1381963 Flash light optional General information 1 19 IBM Infoprint 1532 1552 and 1572 Acronyms 1 20 Service Manual BLDC CRU CSU DIMM DRAM DVM EDO EEPROM EP EPROM ESD FRU GB HCIT HVPS ITC LASER LCD LED LVPS MPF MROM MS NVRAM OEM OPT PC pel POR POST PP PWM RIP ROM SDRAM SIMM SRAM UAT UPR Vac Vdc VOM Brushless DC motor Customer Replaceable Unit Customer setup Dual Inline Memory Module Dynamic Random Access Memory Digital multimeter Enhanced Data Out Electrically Erasable Programable Read Only Memory Electrophotographic process Erasable Programmable Read Only Memory Electrostatic Discharge Field Replaceable Unit Gigabyte High capacity Input Tray High Voltage Power Supply Internal Tray Card Light Amplification by Stimulated Emission of Radiation Liquid Crystal Display Light Emitt
189. ear or contamination If a problem is found replace the fuser assembly See Fuser assembly removal on page 4 26 If media is narrow then turn off first sheet detection engine settings 3 16 In Diagnostics mode select PRINTER SETUP and Engine Setting 3 The fuser narrow media sensor may not be operating properly Go to Fuser narrow media sensor service check on page 2 93 201 20 Page did not reach exit sensor Fuser page count between 200 000 and 299 999 Page jammed on fuser input guide Page did not enter or exit fuser nip cleanly Exit sensor not functioning correctly Check fuser entry guide for toner build up Check fuser for wear or contamination If a problem is found replace the fuser assembly See Fuser assembly removal on page 4 26 The fuser exit sensor may not be functioning properly Go to Fuser exit sensor service check on page 2 92 201 21 Main drive motor identification failed Fuser page count between 200 000 and 299 999 Main drive motor not working Check motor connections to motor and system board If no problem is found go to Main drive service check on page 2 105 Diagnostic information 2 47 IBM Infoprint 1532 1552 and 1572 User attendance messages paper jams and paper handling errors 2xx xx Sub codes Error code Description Possible causes Action 201 22 Pa
190. eben 3 22 Fuser Page Count uiis hber RE RR RIPE PESRIPEDIA LAM E tad riie V RAS PUTES RP ES 3 22 Mani DEED 3 bob Dau 5g D Od ardebat a Dol eed So gota veda tr pep Ga aw ada 3 22 WANS 122 siae br y P RERTTETTPREPEE DER PERRO RE ERR RR BP LER RS eS 3 22 Prin OBI BSE s Goo scion d bb qad de ded Had ex Ete eem p duque ocu NR Rae Mae RC dupus 3 22 Charge Roll icin tices vebt rb b UPRERERPA ER MEN E PERSA XE Eee peeibesv T2 b RES PRESE 3 22 GPAD id gush kh dicho dob bg aa dip Bapddbas hogar a be Boa dedu ta Bah ae 3 22 EVENT EDO scone kde bla B Qoa o erba bd d Rui dadtl SARAAA dudo dr ed Ra oS Gee aR Ld 3 23 BIDEN EMI PLI 3 23 PRG MT 3 23 Cliar ED cen dicar daos Dio vedi o PAR Demet A eae Hees eee lt secar Sod 3 24 EXIT DIAGNOSTICS 3 92 obti ip OU E hE d adr ER PDA DEI Boho so SRA REE RAE 3 24 Configuration menu CONFIG MENU seseseeeeeee hh n n n nn nnn 3 25 Entering Gontiduration MONU 1ssreespebese m erbe eei po rcd b Eq E QR Pep iu dup 3 25 weder PPP r e E A S E A E E N AA 3 25 Maintenance page count Maint Cnt Value 2 00 02 cc ee 3 25 Maintenance page counter reset Reset Maint Cnt 0 000 eee eee 3 26 Printquality pages Prt Quality Pas 1 322 n e RRGORE RE EORR iini OK ENG AUR bode E palis 3 26 SLE SENSING oer a Lope be pRPR MERETUR NP PERFHH I HRHRRPRRBPE CEP RESP ERES 3 27 Pale M BRnUS i3 54a tub Nate qq Se PER gg Eq e edd edem qd aides deb add 3 27 PROS Emilio i24 iepeucbok ee RR RED RREERPTRPbeRRRee
191. eck the Quick Test Page for the correct offset between the placement of the first scan line on the front and back side of a duplexed sheet The single test stops automatically when a single duplex sheet is printed and the continuous test continues until you press Stop 6 Diagnostic aids 3 9 IBM Infoprint 1532 1552 and 1572 Top Margin duplex This setting controls the offset between the first scan line on the front of the duplex page and the first scan line on the back of the page Therefore be sure to set the top margin in REGISTRATION before setting the duplex top margin See REGISTRATION on page 3 4 To set the Top Margin duplex 1 Print the Quick Test duplex a Select Quick Test from DUPLEX TESTS b Select Single C Hold the page to the light to see the whether the top margin of the backside aligns with the top margin of the frontside 2 Select Top Margin from DUPLEX TESTS 3 Use W or A to select the margin setting you need to change e Each increment shifts the duplex top margin by 1 100 of an inch The Top Margin duplex range is 20 to 20 and the default value is 0 e Anincrease moves the top margin down and widens the top margin A decrease moves the top margin upward and narrows the top margin 4 Press QD 5 Print the Quick Test duplex again to verify the adjustment Repeat if necessary Sensor Test duplex This test is used to determine whether or not the duplex sensors and switches a
192. ections Defective motor Paper jams check on page 2 105 Diagnostic information 2 25 IBM Infoprint 1532 1552 and 1572 Service error codes 9xx xx continued Error Sub i code codes Display text Description Action 937 4 Overspeed detected Faulty motor sensor Go to Main drive service during speed control check on page 2 105 Motor is type 0 Faulty system board 937 41 Overspeed detected Faulty motor sensor Go to Main drive service during speed control check on page 2 105 Motor is type 1 Faulty system board 937 5 Overspeed detected Faulty motor sensor Go to Main drive service during position control check on page 2 105 Motor is type 0 Faulty system board 937 51 Overspeed detected Faulty motor sensor Go to Main drive service during position control check on page 2 105 Motor is type 1 Faulty system board 937 T Loss of lock detected by Defective motor cable Go to Main drive service higher level code Motor lt Defective main drive motor check on page 2 105 is type 0 Paper jams 937 71 Loss of lock detected by Defective motor cable Go to Main drive service higher level code Motor Defective main drive motor check on page 2 105 is type 1 Paper jams 937 80 Driver over temperature Excessive gear loading in gearbox Go to Main drive service detection Motor is assembly check on page 2 105 type 0 939 00 RI
193. ed the backlight shines brighter and when the value is decreased the backlight is dimmer The operator panel responds immediately to the changes Use lt to decrease the value and gt to increase the value The values range from 1 to 10 and 5 is the default value LCD Contrast When this setting is selected the operator panel displays a gray bar with a slider representing the values As the values are decreased the bar appears darker and when the values are increased the bar appears lighter Changes to this setting immediately change the operator panel The range of values is between 1 and 10 and the default value is 5 Exit Config Menu Press Vv to exit the CONFIG MENU The message Resetting the Printer displays and the printer performs a POR and restarts in normal mode Additional useful menu locations User menus are available from the Ready state by pressing Menu 6 Hex Trace To turn Hex Trace on Press Menu amp to display Menus Press W until the X appears next to Settings Press e Press W until the W appears next to Utilities Menu Press e Press W until the W appears next to Hex Trace Press Q Press WY again to select Activate or press Back to return to Utilities Menu without activating Hex Trace oon mo Secum YS Diagnostic aids 3 29 IBM Infoprint 1532 1552 and 1572 Menu settings page You can print a menu settings page to review the default printer settings and to verify y
194. ed above without a POR after installing each one or the printer will be rendered inoperable Warning Never install and remove components listed above as a method of troubleshooting components Once a component has been installed in a printer it can not be used in another printer It must be returned to the manufacturer 955 00 Code CRC CRC failure or ECC code failure on the System board Replace the system board See System board and inner shield removal on page 4 76 956 00 System board This error indicates a system board processor failure Replace the system board See System board and inner shield removal on page 4 76 957 00 System board This error indicates a system board processor failure Replace the system board See System board and inner shield removal on page 4 76 958 00 Nand failure Printer has performed more than 100 shift and replace operations as a result of EC bit corrections Replace the system board See System board and inner shield removal on page 4 76 Diagnostic information 2 29 IBM Infoprint 1532 1552 and 1572 Service error codes 9xx xx continued Error Sub ica code codes Display text Description Action 980 00 Unreliable comma to The engine is experiencing unreliable Service errors 980 thru 984 Paperport device communications to the specified dev
195. ed log and the printed log information 1 Select Clear Log from the Event Log menu 2 Select YES to clear the Event Log or NO to exit the Clear Log menu If YES is selected Deleting EVENT LOG displays on the screen Press Back to return to EVENT LOG EXIT DIAGNOSTICS This selection exits Diagnostics mode and Resetting the Printer displays The printer performs a POR and the printer returns to normal mode 3 24 Service Manual IBM Infoprint 1532 1552 and 1572 Configuration menu CONFIG MENU Entering Configuration Menu Turn off the printer Press and hold Qand gt 1 2 3 Turn on the printer 4 Release the buttons when Performing Self Test displays The message CONFIG MENU displays on the top line of the operator panel Available menus Maint Cnt Value Reset Maint Cnt Prt Quality Pgs SIZE SENSING Panel Menus PPDS Emulation Download Emuls Demo Mode Factory Defaults Energy Conserve EVENT LOG print log only Paper Prompts Env Prompts Jobs On Disk Disk Encryption Font Sharpening LCD Brightness LCD Contrast Exit Config Menu See Maintenance page count Maint Cnt Value on page 3 25 See Maintenance page counter reset Reset Maint Cnt on page 3 26 See Print quality pages Prt Quality Pgs on page 3 26 See SIZE SENSING on page 3 27 See Panel Menus on page 3 27 See PPDS Emulation on page 3 27 See Download Emuls on page 3 27 See Demo Mode on page 3 27 See Factory D
196. ed paper tray 500 sheet 7 20 kiosk vertical and horizontal paper adapters 7 64 optional 250 sheet paper drawer 7 42 optional 250 sheet paper tray 7 43 options 7 69 output expander 7 48 7 49 paper feed alignment 7 16 autocompensator 7 12 multipurpose feeder 7 14 printhead 7 10 StapleSmart finisher 7 65 7 66 7 67 7 68 transfer charging 7 26 pass thru plate 4 18 pick rolls integrated tray autocompensator 4 51 pick tire integrated tray autocompensator pick roll 4 51 MPF 4 62 power takeoff shaft and spring 4 72 power on self test POST 2 4 preventive maintenance 6 1 print media avoiding jams 1 19 card stock 1 18 characteristics 1 15 envelopes 1 16 guidelines 1 15 labels 1 17 sizes 1 8 storing 1 18 types 1 10 unsatisfactory types 1 15 weight 1 11 print quality pages 3 6 3 26 print registration 3 4 printhead adjustment 4 2 parts catalog 7 10 removal 4 73 service check 2 122 Q quality pages 3 6 3 26 Quick Disk Test 3 18 Quick Test 3 5 3 9 R redrive assembly parts catalog 7 6 removal 4 74 redrive cap cover removal 4 5 redrive door 4 7 REGISTRATION 3 4 registration 3 4 relocation kit 7 69 removals bevel gear 4 21 cartridge duct 4 23 covers 4 4 fuser wiper cover assembly 4 4 laser cover 4 19 left and right frame extensions 4 17 left cover handle holder 4 16 left door 4 6 paper support removal 4 5 IBM Infoprint 1532 1552 and 1572 pass thru plate 4 18 redrive cap cover 4 5 redrive door 4 7 right
197. eded Each time a test is completed the number of passes and failures is incremented If the test fails the message Failure displays for approximately three seconds and the failure count increases by one The test continues until all of the printer processor s cache has been tested Once the maximum pass count or fail count is reached the test is stopped the power indicator is turned on solid and the final results display To stop this test before completion turn the printer off Parallel Wrap tests This test is used with a wrap plug to check operation of the parallel port hardware Each parallel signal is tested Use Parallel Wrap for the standard parallel port Parallel 1 Wrap if a parallel port is available by PCI slot 1 or Parallel 2 Wrap if a parallel port is available by PCI slot 2 To run the Parallel Wrap tests 1 Disconnect the parallel interface cable and install the wrap plug P N 1319128 2 Select Parallel Wrap Parallel 1 Wrap or Parallel 2 Wrap from the HARDWARE TESTS menu The power indicator blinks green indicating the test is in progress The test runs continuously until a maximum number of tests is reached Parallel Wrap pub F t tt 6P represents the number of times the memory test has passed and finished successfully Initially 000000 displays with the maximum pass count being 999 999 F represents the number of times the memory test has failed and finished with errors Initia
198. ee ee eee eee eeee 7 55 Papel Cap tray AAA efe minis B ER Ric mE Eee suonerie A e sig miase icin aie sim einai e Sie mus 7 55 Rear access door eme III 7 55 Diverter solenoid 2 2 r errr ere ee eee ee ee eee eee eee eee eee 7 57 Bin full flag 222 oe ee nn ee eee eee 7 55 Dual paper height sensor 2 2 2222 ee eee eee ee ee eee eee 7 55 5 bin mailbox pass thru sensor m mmIIIIIIIIIIIIIl e 7 55 5 bin mailbox assembly kit 2 20 e ee eee eee eee eee ee eee ee 7 55 Output expander pass thru sensor e eee eee eee 7 49 Stacker pass thru sensor lt 22 een renee eee eee 7 53 Wear plate500 sheet 2 20 eee eee eee eee eee eee ee eee 7 45 Pass thru plate tes maen tia De S s 6 lUe ee Seine eis Sista ees D i ie e A a eia Seale ciao seis s um 7 45 Bin full dual sensor upper stacker assembly 7 48 7 51 Output expander tray ener eee 7 48 Left cover 2 0 eee eee eee eee eee ee ee ee eee eee eee eee eee eee 7 50 Right cover 2 2 2 er eee ee eee eee eee ee eee eee ee eee eee eee 7 50 Front cover 2 0 err ee eee eee eee eee ee ee eee ee eee eee eee eee 7 50 Rear access door assembly
199. ee hese al a Andi A VEO EO RLE 0 Robbe as 2 108 Output bin sensor standard tray service check lliiililelels eee 2 109 Output expander Service CHEEK s oou nai oed yada E dar oe Ea eai Ane Gud d Mie buses a 2 110 Pap r feed service CHECK ceoiso sss 49 dO RERIERERURRARRRRESECPERSTERERST NG pride ES 2 112 Papsr Sce Sensing SNCS BIODK ouod aov HR itp EU SR RHONE eee SUR DM DUC oisi wR et 2 113 Faralleliport SSIVICR CHECK sa sccccccee paSheu sat RE EREPEEERRPRREDLERPZQARGUE EE serence 2 116 Pint gualty Selvibe BIIGeK a ascesid eee d ete dace eave bese nae Red ddp ease BEGAN 2 116 Prnttiead sembe CheCK ausos duree be REESE Req P RERPR PESO RSS ete ried ERE Se 2 122 iV Service Manual IBM Infoprint 1532 1552 and 1572 Signature button assembly service check 200 e cece eee eee eee ees 2 122 StapleSmart finisher service check 00 cece eect nen 2 123 System bos d service ChiBOK a nes aatem Govan UA HRUS e ASE REET cee ede UR deae HR Reis 2 126 Toner Sensor SELVIDB CHECK sconce sequ ed neuro e Eart FEPISSEE SERRE AGE EAE E 2 127 Transter roll ServicB Check ua epa reed aga ee edcw een ene Re d YdE PUNIRE DEPT 2 128 DONOSE BIOS auae dara a dA e piedi ed ardcani A I CRCRCRCA EARRAS ERNEA CR CA ER 3 1 Accessingservice MONUS 25 6 6 sees ca tsetere oases cde ca due Shes eee Es ecie pbb See EES EOS OE 3 1 Diagnostics MOG uscccusastkxr C EEG X DAS RREESIUSRXGR RR EAN SON EARN NR CARERE ee REN 3 2 Entering Diagnostics mOUe s
200. eee eee ee ee eee eee eee eee eee 7 29 LVPS115 V ac 1552 1572 ee eee ee ee ee eee 7 29 I 14 Service Manual 56P4234 56P4235 56P4238 56P4239 56P4242 75P5958 IBM Infoprint 1532 1552 and 1572 LVPS220 V ac 1532 ee rer er re eee 7 29 Right side cover 5 0 rrr ert re rr eee cee 7 49 LVPS220 V ac 1552 1572 2 2 reer eee ee eee ee ee eee ee 7 29 High voltage power supply 5 rrr rrr rrr rrr rrr rrr renee 7 29 100 V Maintenance kit eee r ree reer rere eee ee 6 1 Pick roll assembly 2 22 r cc rere rrr erence eee 7 42 7 44 7 63 Part number index l 15 IBM Infoprint 1532 1552 and 1572 I 16 Service Manual
201. efaults on page 3 28 See Energy Conserve on page 3 28 See EVENT LOG on page 3 28 See Paper Prompts on page 3 28 See Env Prompts on page 3 28 See Jobs On Disk on page 3 28 See Disk Encryption on page 3 28 See Font Sharpening on page 3 29 See LCD Brightness on page 3 29 See LCD Contrast on page 3 29 Some menus are not available depending on the configuration of the printer Maintenance page count Maint Cnt Value The current value for the maintenance page counter is displayed This counter tracks printer usage A print job containing a single page increments the counter by one and a duplex page by two At 300 000 the customer is reminded that the printer requires scheduled maintenance This counter is reset by the servicer after a 80 Scheduled Maintenance message displays and a maintenance kit is installed See Maintenance kit on page 6 1 for the part number Diagnostic aids 3 25 IBM Infoprint 1532 1552 and 1572 To view the maintenance page count 1 Select Maint Cnt Value from CONFIG MENU 2 Press QJ to view the value Press Back to return to the main Configuration menu Maintenance page counter reset Reset Maint Cnt After scheduled maintenance the servicer needs to reset the page counter To reset the maintenance page count to zero Select Reset Maintenance Count from the Configuration menu The message Reset Maint Cnt Reset displays momentarily When the reset operation is comple
202. efaults or the non US factory defaults The settings affected include paper size envelope size PCL symbol set code pages and units of measure Warning Changing this setting resets the printer to factory defaults and data may be lost It cannot be undone Page Count The page count can only be viewed and cannot be changed To view the page count 1 Select Page Count from PRINTER SETUP 2 Press Back QO to return to PRINTER SETUP Perm Page Count permanent page count The permanent page count can only be viewed and cannot be changed To view the permanent page count 1 Select Perm Page Count from PRINTER SETUP 2 Press Back amp 5 to return to PRINTER SETUP Serial Number The serial number can only be viewed and cannot be changed To view the serial number 1 Select Serial number from PRINTER SETUP 2 Press Back Q to return to PRINTER SETUP Envelope Enhance This setting affects the level of the fuser solenoid To set Envelop Enhance 1 Select Envelope Enhance from PRINTER SETUP 2 Select Low Medium or High The default is Medium 3 Press Back to return to PRINTER SETUP Engine Setting 1 through 4 Warning Do not change these settings unless requested to do so by your next level of support Model Name The model name can only be viewed and cannot be changed 3 20 Service Manual IBM Infoprint 1532 1552 and 1572 Configuration ID The two configuration IDs are used to communicate information about certain a
203. eflector See Inner paper deflector assembly removal on page 4 47 Remove the MPF solenoid assembly See MPF solenoid assembly removal on page 4 62 Remove the C clip A NOHO Fun Em I g0eeeoo 2 e e0207 9 Remove the MPF arm assembly 4 60 Service Manual IBM Infoprint 1532 1552 and 1572 Installation note Note the order of C clips bushing and washer when you reinstall C clip C clip C clip MPF left side of frame Washer Bushing pick tire MPF lower paper deflector 1 Remove the MPF lower cover 2 Remove the four screws securing the MPF lower paper deflector 3 Remove the defector Repair information 4 61 IBM Infoprint 1532 1552 and 1572 MPF pick tire removal 1 Remove the upper paper deflector See Upper paper deflector assembly removal on page 4 79 2 Release the pick roll retaining tab A and slide the pick roll off the shaft MPF solenoid assembly removal 1 Open the left door 2 Remove the MPF lower front cover See Multipurpose feeder lower front cover assembly removal on page 4 15 3 Remove the MPF lower paper deflector See MPF lower paper deflector on page 4 61 4 Remove the upper paper deflector See Upper paper deflector assembly removal on page 4 79 5 Remove the C clip A on the left side 4 62 Service Manual IBM Infoprint 1532 1552 and 1572 6 Press the clips on the end of the shaft to remove the MPF t
204. emo Mode until you change the setting Warning While Demo Mode is set to Activate only demonstration files can print and files received across the network or from the host computer are ignored Diagnostic aids 3 27 IBM Infoprint 1532 1552 and 1572 Factory Defaults This setting enables a user to restore all the printer settings to the original factory settings Selections are Restore Base and Restore Network Network does not appear unless you have a network printer The following settings are not changed e Display language Settings in the NETWORK PORTS MENU group Energy Conserve This menu controls what values appear on the Power Saver menu If Off is selected in Energy Conserve menu then Disabled appears in the Power Saver menu and Power Saver can be turned off If On is set in Energy Conserve the Power Saver feature cannot be disabled EVENT LOG The event log provides a history of printer errors The event log can only be printed in CONFIG MENU Additional options are available in DIAGNOSTICS See EVENT LOG on page 3 23 To print the event log 1 Select Print Log from EVENT LOG 2 Press Back amp 5 or Stop to return to EVENT LOG Note An event log printed from the CONFIG MENU will not contain debug information or secondary codes for 900 service errors However the event log printed from DIAGNOSTICS mode does include this information Paper Prompts When a tray is out of the indicated paper size a p
205. emove the inner paper deflector assembly See Inner paper deflector assembly removal on page 4 47 3 Release the input paper sensor from its mounting and remove A Remove the left door 5 Remove the paper alignment assembly mounting screws A 4 68 Service Manual IBM Infoprint 1532 1552 and 1572 6 Locate the paper alignment assembly reference adjustment screw B through the left frame and remove the screw r 7 Remove the paper alignment assembly Note Do the Paper alignment assembly adjustment on page 4 3 when you reinstall the assembly Repair information 4 69 IBM Infoprint 1532 1552 and 1572 Paper bin full sensor flag removal Remove the left door See Left door removal on page 4 6 Remove the redrive cap See Redrive assembly removal on page 4 74 Remove the fuser wiper cover assembly See Fuser wiper cover assembly removal on page 4 4 Remove the mounting screws A from the left side POND 6 Use your thumb to bend the paper full flag assembly slightly to unlatch it from the mounting bracket 4 70 Service Manual IBM Infoprint 1532 1552 and 1572 Paper size sensing board removal 1 Remove the system board and inner shield See System board and inner shield removal on page 4 76 Remove the paper size sensing board mounting screw A Disconnect the paper size sensing board cable B from the board Remove the paper size sensing board from the l
206. en Press E to take the printer offline and access the Ready Menu group The E buttons are not active if Menu Lockout is turned on e Press K to take the printer offline The Not Ready message displays No additional data is processed from the host computer Press e to return the printer to the Ready state User status displays Error code Sub code Display text Description action Toner Low If the toner cartridge is low then Toner Low displays The Toner Low condition clears whenever the upper front door is opened and Toner Low displays again if the condition exists after the upper front door is closed Tray x Missing If any of the input trays equipped with tray present sensing are missing then Tray x Missing displays where x designates which tray 1 through 5 is missing If multiple trays are missing they are prioritized in this order Tray 1 2 then Tray 5 Tray x Missing status clears whenever Tray x is reinserted If the Tray 1 Missing message does not clear when tray 1 is inserted go to Parallel port service check on page 2 116 If Tray 2 through 5 Missing message does not clear by inserting the tray go to Input tray s service check on page 2 102 Tray x Empty If any of the input trays are empty then Tray x Empty displays where x designates which tray Tray 1 through 5 is empty If multiple trays are empty then they are prioritized in this order Tray 5 Tray 4 Tray 1 Not
207. ent of Health and Human Services 21 CFR Teil J f r Laserprodukte der Klasse 1 In anderen L ndern gilt der Drucker als Laserprodukt der Klasse I der die Anforderungen der IEC International Electrotechnical Commission 60825 1 gemaB amtlicher Bestatigung erf llt Laserprodukte der Klasse gelten als unsch dlich Im Inneren des Druckers befindet sich ein Laser der Klasse IIlb 3b bei dem es sich um einen Galliumarsenlaser mit 5 Milliwatt handelt der Wellen der Lange 770 795 Nanometer ausstrahlt Das Lasersystem und der Drucker sind so konzipiert daB im Normalbetrieb bei der Wartung durch den Benutzer oder bei ordnungsgem Ber Wartung durch den Kundendienst Laserbestrahlung die die Klasse bersteigen w rde Menschen keinesfalls erreicht Avis relatif l utilisation de laser Pour les Etats Unis cette imprimante est certifi e conforme aux provisions DHHS 21 CFR alin a J concernant les produits laser de Classe 1 Pour les autres pays cette imprimante r pond aux normes IEC 60825 1 relatives aux produits laser de Classe I Les produits laser de Classe sont consid r s comme des produits non dangereux Cette imprimante est quip e d un laser de Classe IIIb 3b ars niure de gallium d une puissance nominale de 5 milliwatts mettant sur des longueurs d onde comprises entre 770 et 795 nanom tres L imprimante et son syst me laser sont con us pour impossible dans des conditions normales d utilisation d entretien par l
208. eon pop rari A AEE 2 91 9255oc Hot Tuser Semice CHECK e ios qua eGcadeade ASE RE RAIRRPSAREPAdER SA 2 91 Fuser exit sensor service CHECK cu soe drine det e euch Soke aeee Rees IDIOMS CEES EEG RAE 2 92 Fuser narrow media sensor service check 02006 ce eee eee eee eee nnns 2 93 Fuser solenoid service CHECK 2 452 4 o02sda2ccherioheetantheeeesebeceeggerggencneess 2 94 High capacity feeder input tray service check 0 0 c cee eee iniia iki Ahani Eia 2 95 High capacity output stacker service check 0 0 c cece tte tenes 2 100 Mpui sensor semte CHECK nick Usqee eR torei aa OEE A RR add esi d cepi dpud i 2 102 Inp ttray s service GHECK iicss oes er depre de Foe RE ERU PEERS EN PPP UR Pr RAE p 2 102 Mercon oi Card Service Gee Ls ipe uad Sap e D WES ob ean ne dd S dard USER DERE bu 2 104 Misit dove Service chek LL ied x e BS EREREUL EC BE ReRISIUERP SEL PERLE EADRE ES 2 105 Operator pariel Service CHGCK ie euese iat gece v oceans dosacra Pause esce m e n Saeed tea cnt 2 106 One or more operator panel buttons fail llle eh 2 106 No b ttalls WOK uva ssp hee Ease ER PP IER TEE e er daseqqed qme e ee is 2 106 Opsrater panel display Lice dob ib de b ERES PIX P EXC QERASCPRSOEPEATI pA dade 2 107 OpionS erect TL nnn 2 108 Pigs Memory CPUS Gorg cic edel Raab SV EO dice pau deba dap nbe da bande aa 2 108 DRAM Memory Options 1s cue RETE RE CARY QETEXX GP Y Fee ad ecseXqeePRTRT TENES 2 108 Bro sk CODES a4 255 55 bb a hes
209. epair as necessary 2 System board Check for approximately 5 V dc at J15 10 on the system board If incorrect replace the system board 3 Input sensor cable Check the continuity of the input sensor cable section of the front wiring harness If incorrect replace the harness If correct replace the input sensor assembly Input tray s service check Optional 250 sheet and 500 sheet trays Service tip Try all the other input paper sources to make sure they are properly feeding paper For 990 Error Code Service Tray x x displays the number of the tray that has a problem or needs service FRU Action 1 Tray x Option system board or compensator assembly or autoconnect cable Check the autoconnect cables and connectors for damage If the cables connectors and connections are good replace the FRUs in the following order Autocompensator assembly option Replace the option Diagnostic information 2 103 IBM Infoprint 1532 1552 and 1572 24x xx Paper Jam displays paper jammed over the pass thru sensor The printer displays the value of x for the paper tray where the error occurs Example 241 is a Paper Jam Tray 1 FRU Action Pass thru sensor and flag assembly The tray x option system board did not detect a piece of paper actuating the pass thru sensor Remove any jammed sheets of paper from the printer and check the pass thru sensor and flag for pro
210. epair information 4 33 IBM Infoprint 1532 1552 and 1572 Fuser narrow media sensor removal 1 Remove the redrive assembly See Redrive assembly removal on page 4 74 2 Remove the screw A securing the narrow media sensor cover to the fuser 3 With a thumbnail release the catches B holding the sensor cover to the lower exit guide C in place Note You may need to move the narrow media flag out of the way to remove the sensor 4 Disconnect the fuser narrow media cable at the sensor 5 Release the catches holding the sensor in the cover Note Hold the narrow media flag out of the way to remove the sensor from the cover gt 4 34 Service Manual IBM Infoprint 1532 1552 and 1572 Replacement 1 Move the narrow media flag out of the way to clip the sensor securely into the cover 2 Connect the fuser narrow media cable 3 Snap the bottom fastener of the sensor cover into place in the lower exit guide and rock the cover up until the top fastener snaps securely 4 Replace the screw securing the sensor cover Repair information 4 35 IBM Infoprint 1532 1552 and 1572 Fuser narrow media flag and spring removal 1 Remove the fuser narrow media sensor See Fuser narrow media sensor removal on page 4 34 2 Note the position of the spring A in relation to the flag B 3 Carefully ease the right arm C of the sensor cover just far enough apart to release the flag and spring BA Spri
211. er and continue with step 3 3 Autoconnect on the envelope feeder Check for damage to the connector or contacts If you find damage replace the damaged cable connector assembly Disconnect the autoconnect cable at J1 on the envelope system board and measure the following voltages J1 3 measures 5 V dc J1 5 measures 5 V dc J1 7 measures 24 V dc If any of the voltages are incorrect replace the autoconnect cable connector If the voltages are correct replace the envelope system board Operator panel displays 260 xx Paper Jamimmediately when envelope feed is requested POST incomplete FRU Action 1 Pass thru sensor Check for any debris or pieces of envelope over the pass thru sensor Check for correct installation of the pass thru sensor flag Make sure the sensor cable is attached to the envelope system board Perform an envelope feeder sensor test to check both the sensor and sensor flag Note It may be necessary to use a small tool to actuate the sensor flag because it is located under the front cover Be careful not to damage the flag If the test fails check the flag for damage or binds If incorrect replace the flag If the flag is operating correctly check the voltage at J3 3 The voltage measures approximately 5 V dc If incorrect replace the envelope system board If correct check the voltage at J3 2 The voltage changes from 0 to 5 V dc when the flag is moved in
212. er sensor Check toner sensor Go to Toner sensor service transition Check toner cartridge check on page 2 127 930 00 An incorrect printhead Check the printhead Go to Printhead service has been detected check on page 2 122 932 00 Printhead lost HSYNC Check printhead Go to Printhead service Check cables and connections check on page 2 122 Check system board 933 00 Mirror motor locked no Check printhead Go to Printhead service first HSYNC received Check cables and connectors check on page 2 122 Check system board 934 00 Mirror motor lost lock Check printhead Go to Printhead service Check cables and connections check on page 2 122 Check system board 2 24 Service Manual Service error codes 9xx xx continued IBM Infoprint 1532 1552 and 1572 Error Sub A code odas Display text Description Action 936 00 Mirror moor not up to Check printhead Go to Printhead service speed Check system board check on page 2 122 936 10 No hall effect detected Check cable connections Go to Main drive service at mh start Motor is Defective motor check on page 2 105 type 0 Severe gear blinds in gearbox assembly System board 936 11 No hall effect detected Check cable connections Go to Main drive service at motor start Motor is lt Defective motor check on page 2 105 type 1 Severe gear binds in gearbox assembly System board
213. error due to belt Replace the duplex option Page In Output Device slipping response Timing error due to feed system 239 06 Failed the last page of a Mechanical feed error due to belt Replace the duplex option staple job slipping Timing error due to feed system 239 07 Engine never sent Mechanical feed error due to belt Replace the duplex option Select OUtput Device to slipping the duplex unit because Timing error due to feed system the page leaving the duplex never sent Select Input Device 239 08 Engine never saw Input Mechanical feed error due to belt Replace the duplex option Source Read on a page slipping to be picked from the e Tim duplex unit that is Timing error due to feed system waiting on a page to pass the input sensor 239 11 Sheet picked from Mechanical feed error due to belt Check duplex sensor cables for duplex never made it to the input sensor Slow or delayed feed from the duplex unit slipping Timing error due to feed system Input sensor not working correctly correct installation If no problem is found with the cables replace the duplex option 2 70 Service Manual IBM Infoprint 1532 1552 and 1572 User attendance messages paper jams and paper handling errors 2xx xx picked from tray 1 Edge locking Worn or contaminated pick tires Overfilling of tray past the fill line Frror Sub Description Possible causes
214. es Q The pound sign is not used eo Display panel The display panel shows messages and graphics describing the current state of the printer and indicating possible printer problems you must resolve The top line of the display is the header line If applicable it will contain the graphic indicating the Back button can be used It will also display the current status and the Supplies Warnings status If multiple warnings are present each warning will be separated by a comma The other three lines of the display are the body of the screen This is where you view printer status supplies messages show me screens and make selections Understanding the menus The diagram shows the menu index on the operator panel and the menus and items available under each menu For more information about menus and menu items refer to the Menus and Messages book on your Publications CD S5 Menu Paper Menu Reports Settings Paper Menu Reports Settings Network Ports Security Default Source Menu Settings Page Setup Menu IPv6 Max Invalid PIN Paper Size Type Device Statistics Finishing Menu TCP IP Job Expiration Configure MP Network Setup Page Quality Menu Standard Network Encrypt Disk Envelope Enhance Network x Setup Page Utilities Menu Network x Substitute Size Profiles List PDF Menu Standard USB Help Paper Texture Print Quick Ref PostScript Menu USB x Print All Paper Weight NetWare Setup Pa
215. essively No customer adjustments are necessary therefore no special trays are needed for card stock or labels The gearing in the arm is designed so the input torque from the motor produces a movement about the pivot of the arm This movement produces a downward force at the pick rolls The friction between the pick roll and the paper produces a frictional locking condition If the paper is physically held and not allowed to feed then the motor stalls Slippage between the roll and the paper is theoretically impossible When the motor is energized the pick rolls are driven down into the stack increasing the normal force and drive force until the bending strength of the paper is overcome and the paper bends and moves up the dam Once this critical threshold is achieved the normal force remains at a level just high enough to reliably feed the paper Rather than having a fixed spring force for feeding all weights of paper like the D roll this device has its own mechanical logic for producing only enough pick energy to feed a single sheet of paper regardless of its stiffness High normal force is one of the most significant contributors to double feeding paper The pick arm is counterbalanced by an extension spring located on the pick arm to reduce weight in the rest state This spring is factory set to exert no more than ten to fifteen grams on the stack This is as light as can be realistically set and always guarantee there is some force to start the auto
216. etects the tray is inserted Note This situation usually occurs when the tray is refilled during a job To refill a tray during a printing session press and wait for pages to reach the output bin before refilling the tray The following actions may be taken Insert the requested tray Press e until Busy Waiting displays The following selections are available Cancel Job Reset Printer Reset Active Bin If the message cannot be cleared go to Paper size sensing service check on page 2 113 or Input tray s service check on page 2 102 Install Bin x or Cancel Job Bin x Bin 1 Bin 2 or Bin 3 This message is displayed when a paper handling option has been hot unplugged The printer requires the reinstallation of the option to print a page which has been formatted by the interpreter before the option was removed The following actions may be taken Install the option Press 2 until Busy Waiting displays Select one of the following Cancel Job Reset Printer Reset Active Bin If the message cannot be cleared go to Input tray s service check on page 2 102 Install Duplex or Cancel Job This message is displayed when a duplex option has been hot unplugged The printer requires the reinstallation of the option to print a page which has been formatted by the interpreter before the option was removed The following actions may be taken Install the duplex option Press 2
217. ex option again electrical problems If it fails try another duplex option if available If one is not available replace the duplex option 238 03 Duplex input and exit Media left in the duplex and Remove any sheets from sensors covered Continue selected the duplex option Sensor is having mechanical or Try the duplex option again electrical problems If it fails try another duplex option if available If one is not available replace the duplex option 238 04 Duplex doublefeed Media left in the duplex and Remove any sheets from sensor covered Continue selected the duplex option Sensor is having mechanical or Try the duplex option again electrical problems If it fails try another duplex option if available If one is not available replace the duplex option 238 05 Duplex doublefeed Media left in the duplex and Remove any sheets from sensor covered Continue selected the duplex option Sensor is having mechanical or Try the duplex option again electrical problems If it fails try another duplex option if available If one is not available replace the duplex option 238 06 Duplex doublefeed and Media left in the duplex and Remove any sheets from exit sensors covered Continue selected Sensor is having mechanical or electrical problems the duplex option Try the duplex option again If it fails try another duplex option if available If one is not available rep
218. f incorrect replace the upper front cover hinge assembly See Upper front cover hinge assembly removal on page 4 78 2 Operator panel display Check for correct installation of the operator panel cable at J13 on blank 5 beeps LED off the system board If incorrect reinstall the cable properly If correct measure the voltage at J13 2 on the system board The voltage should measure approximately 5 V dc If incorrect replace the system board System board and inner shield removal on page 4 76 If correct check continuity of the operator panel cable If the continuity is incorrect replace the upper front hinge assembly If the continuity is correct replace the operator panel board See Operator panel board removal on page 4 66 3 Operator panel display Check for ground between J13 4 and ground If correct replace the blank 5 beeps LED on operator panel board See Operator panel board removal on page 4 66 If incorrect check the operator panel cable If the cable is incorrect replace the upper front cover hinge assembly See Upper front cover hinge assembly removal on page 4 78 If the correct replace the system board See System board and inner shield removal on page 4 76 4 Operator panel all Make sure a card is not plugged in backward This condition causes diamonds no beeps the printer to fail POST displaying all diamonds on the operator panel with no beeps 5 Operator panel all Check the voltage at
219. f wear or contamination If any are found replace the fuser assembly See Fuser assembly removal on page 4 26 Turn media over to reduce W curl Check upper redrive diverter and diverter spring for any signs of damage a loose spring or binding parts Repair the redrive as necessary Check any installed output options s that may be installed for correct installation and alignment The fuser exit sensor may not be functioning properly Go to Fuser exit sensor service check on page 2 92 202 23 Page is covering narrow f page is not visible from front or rear Check the fuser and area media sensor during of the printer a partial piece of page around the fuser assembly for warm up Fuser page may be torn off in the fuser covering any signs of debris or pieces of count between 200 000 the narrow media sensor paper or media and 299 999 The narrow media sensor or flag may be dislodged or damaged 202 24 Exit sensor may have Exit sensor assembly Go to Fuser exit sensor bounced Fuser page service check on page 2 92 count between 200 000 and 299 999 202 26 Page is covering the exit Something is keeping the exit sensor Check the fuser and area around the fuser assembly for any signs of debris or pieces of paper or media 2 58 Service Manual IBM Infoprint 1532 1552 and 1572 User attendance messages paper jams and paper handling errors 2xx xx Error code Sub codes Desc
220. feeder envelope feeder and output bins finisher stacker expander mailbox you are using 202 Paper IN 23X Paper Jam 27X Paper Jam LEE 28X Paper Jam 200 Paper 201 Paper San Jam 200 Paper 201 Paper Jam Fam 202 Paper 260 Paper Jam Jam 23X Paper Jam 260 Paper Jam 4 250 Paper 250PaperJam C Jam 23X Paper Jam 23X Paper Jam 24X Paper Jam 24X Paper Jam Clearing printer jams Although there are several places a jam can occur clearing the paper path is fairly easy depending on the jam message or messages displayed on the operator panel Paper jams can occur in three areas the front of the printer inside the printer and at the rear of the printer Jams in the front of the printer occur in the input options or the duplex tray Jams inside the printer occur in two locations and require the removal of the print cartridge Jams can also occur at the rear of the printer or in one of the output options Note The following clearing jam instructions may seem out of sequence However they have been grouped to help you quickly clear the print path Diagnostic aids 3 33 IBM Infoprint 1532 1552 and 1572 250 Paper Jam Check MP Feeder 1 Remove the paper from the multipurpose feeder 2 Flex fan and restack the media and place it into the multipurpose feeder 3 Load the print media 4 Slide the side guide toward the inside of the tray until it lightly rests against the edge of
221. flector or deflector cover broken or binding shaft assemblies or broken gear teeth If incorrect repair as necessary 2 Bin x solenoid assembly Control board Check the solenoid for any binds Make sure the solenoid is contacting the latch correctly If incorrect repair as necessary If the solenoid appears to be operating mechanically check the resistance of the solenoid It measures between 30 and 50 ohms If incorrect replace the failing solenoid assembly If correct replace the control board 3 Mechanical linkage Motor assembly If the DC motor is functioning properly check the gears clutch and other linkage parts for correct operation and wear broken gear teeth or damaged parts If incorrect replace the mechanical linkage assembly DC motor assembly 990 xx Service Error displays FRU Action 1 Mechanical linkage DC motor assembly Check the DC motor cable connector to be sure it is correctly installed at J2 on the control board If correct disconnect J2 from the control board and check the resistance of the motor on the cable connector J2 1 to J2 2 measures between 115 and 135 ohms Also check J2 1 and J2 4 to the motor case for shorts If either the resistance is incorrect or a short is found replace the mechanical linkage DC motor assembly Note If the DC motor is shorted it may also be necessary to replace the control board 2 74 Service Manual IBM Infoprin
222. from Tray 1 The Quick Test Page consists of alignment diamonds horizontal lines that can be used for skew adjustment page count setting printer serial number code levels and print registration settings Check the Quick Test Page for any sign of skew by checking the diamonds at the top left and top right of the test page for equal distance from the top of the page If necessary adjust the left or right printhead mounting screws and check the skew again by running another Quick Test Page This procedure may take two or three attempts before you get satisfactory results When you have the correct adjustment gently tighten the printhead mounting screws being careful not to move the printhead assembly 4 2 Service Manual IBM Infoprint 1532 1552 and 1572 Paper alignment assembly adjustment Do the alignment assembly adjustment whenever you replace the alignment assembly Always print a copy of the Quick Test Page before making any adjustments to the alignment assembly reference adjustment screw When replacing the alignment assembly it is necessary to back the reference adjustment screw out far enough to remove the old assembly and install the new one e Ifyou are replacing the alignment assembly go to step A e Ifyou are only adjusting the reference adjustment screw go to step B Step A Print a copy of the Quick Test Page and check the margin adjustments printed on the test page These settings should be within the range specifie
223. fuser detection and NVRAM receiving a 925 01 service check on page 2 91 bit indicates previous wrong lamp detected Fuser page count between 200 000 and 299 999 925 31 Lamp detection 115 V lamp in 220 V printer Go to 925 xx Hot fuser performed and found Lamp has excessive wattage service check on page 2 91 error Fuser page count between 300 000 and 399 999 2 22 Service Manual Service error codes 9xx xx continued IBM Infoprint 1532 1552 and 1572 Error code Sub codes Display text Description Action 925 32 Too hot to do lamp detection and NVRAM bit indicates previous wrong lamp detected Fuser page count between 300 000 and 399 999 Attempting to POR machine after receiving a 925 01 Go to 925 xx Hot fuser service check on page 2 91 925 41 Lamp detection performed and found error Fuser page count between 400 000 and 499 999 115 V lamp in 220 V printer Lamp has excessive wattage Go to 925 xx Hot fuser service check on page 2 91 925 42 Too hot to do lamp detection and NVRAM bit indicates previous wrong lamp detected Fuser page count between 400 000 and 499 999 Attempting to POR machine after receiving a 925 01 Go to 925 xx Hot fuser service check on page 2 91 925 51 Lamp detection performed and found error Fuser page count stopped at 500 000 to preserve data 115 V lamp in 220 V p
224. fuser lamp connector F at the LVPS Note Be sure to connect the fuser to system board DC cable after replacing the LVPS Fuser exit sensor removal Remove the fuser See Fuser assembly removal on page 4 26 Disconnect the fuser exit cable A from the fuser control board Remove the screw B securing the cover containing the fuser exit sensor flag and spring Release the two clips C holding the sensor in the bracket Bo m o 5 Unplug the fuser exit sensor cable from the sensor 4 28 Service Manual IBM Infoprint 1532 1552 and 1572 Installation 1 Move the fuser exit sensor flag out of the way to clip the sensor securely into the cover 2 Connect the fuser exit sensor cable 3 Snap the bottom fastener of the sensor cover into place in the lower exit guide and use a small flat bladed screwdriver to ease the sensor cover into the clips 4 Replace the screw securing the sensor cover Note Make sure the flag moves properly Repair information 4 29 IBM Infoprint 1532 1552 and 1572 Fuser exit sensor flag and spring removal 1 Remove the fuser exit sensor See Fuser exit sensor removal on page 4 28 2 Note the position of the spring A in relation to the flag B 3 Carefully ease the right arm C until the fuser exit sensor cover releases the flag and spring BA Spring replacement 1 Place the spring on the left pin A 2 Set the tang B on the flag Wy 4 30 Servic
225. g of the printer a partial piece of a around the fuser assembly for warm up Fuser page page may be torn off in the fuser any signs of debris or pieces of count stopped at covering the narrow media sensor paper or media pad to preserve The narrow media sensor or flag may ala be dislodged or damaged 202 54 Exit sensor may have Exit sensor assembly Go to Fuser exit sensor bounced Fuser page service check on page 2 92 count stopped at 500 000 to preserve data 202 56 Page is covering the exit Something is keeping the exit sensorina Check the fuser and area around the fuser assembly for any signs of debris or pieces of paper or media 2 64 Service Manual IBM Infoprint 1532 1552 and 1572 User attendance messages paper jams and paper handling errors 2xx xx Error code Sub codes Description Possible causes Action 202 90 Paper jam around the exit or redrive area Fuser page count is not available Page may be jammed in fuser exit or redrive area Make sure the redrive door is complete closed Check the fuser for any signs of wear or contamination If any are found replace the fuser assembly See Fuser assembly removal on page 4 26 Turn media over to reduce W curl Check upper redrive diverter and diverter spring for any signs of damage a loose spring or binding parts Repair the redrive as necessary Check any installed output options s
226. g stapled or offset This size does not appear in the Paper Size menu until Tray Size Sensing is turned off General information 1 13 IBM Infoprint 1532 1552 and 1572 Media weights supported in the finisher Finisher media weight Print media Type Standard Offset Stapled Paper Xerographic or 60 to 176 g m 60 to 90 g m 60 to 90 g m business paper 16 to 47 Ib bond 16 to 24 Ib bond 16 to 24 Ib bond Card stock Index Bristol 163 g m 163 g m Not recommended maximum grain 90 Ib bond 90 Ib bond long Tag 163 g m 163 g m 100 Ib bond 100 Ib bond Cover 176 g m 176 g m 65 Ib bond 65 Ib bond Card stock Index Bristol 199 g m 199 g m Not recommended maximum grain 110 Ib bond 110 Ib bond snort Tag 203 g m 203 g m 125 Ib bond 125 Ib bond Cover 216 g m 216 g m 80 Ib bond 80 Ib bond Transparencies Laser printer 138 to 146 g m 37 to 39 Ib bond 138 to 146 g m 37 to 39 Ib bond Not recommended Integrated forms Pressure sensitive area 140 to 175 g m up to 47 Ib bond Paper base grain long 75 to 135 g m 20 to 36 Ib bond Not recommended Not recommended Labels upper limit Paper 180 g m 48 Ib bond Dual web paper 180 g m 48 Ib bond Polyester 220 g m 59 Ib bond Vinyl 300 g m 92 Ib bond Not recommended Not recommended Envelopes Sulfite wood free or up to 100 c
227. ge PCL Menu Front USB Print Quality Paper Loading Print Fonts HTML Menu Parallel Printing Guide Custom Types Print Directory Image Menu Parallel x Supplies Guide Universal Setup Serial x Media Guide Bin Setup NetWare Menu Map AppleTalk Information Guide LexLink Connection Guide Moving Guide Diagnostic information 2 3 IBM Infoprint 1532 1552 and 1572 Power On Self Test POST sequence When you turn the printer on it performs a Power On Self Test Check for correct POST functioning of the base printer by observing the following ALO OTE OD 11 12 13 14 15 Dog The LED turns comes on The operator panel turns on A partial row of pixels are displayed The operator panel display clears Another row of pixels appears The operator panel display clears again The operator panel displays system information For example 128MB 449MH The fuser lamp turns on The fuser takes longer to warm up from a cold start than a warm start The operator panel LED starts blinking A clock face appears on the display If present the following errors or messages may display e Close DoororiInsert Cartridge display if the upper front cover is open or the print cartridge is missing e Any cartridge errors such as Defective Cartridge Prebate Violation orMissing Cartridge Ready appears on the display The main fan turns on The main drive motor turns on The developer drive assembly d
228. ge did not reach exit sensor Fuser page count between 200 000 and 299 999 Page jammed on fuser input guide Page did not enter or exit fuser nip cleanly Exit sensor not functioning correctly Check fuser entry guide for toner build up Check fuser for wear or contamination If a problem is found replace the fuser assembly See Fuser assembly removal on page 4 26 The fuser exit sensor may not be functioning properly Go to Fuser exit sensor service check on page 2 92 201 24 Expected wide page not detected by narrow media sensor possible accordion jam Fuser page count between 200 000 and 299 999 Page did not enter or exit fuser nip cleanly Narrow media sensor not functioning correctly Actual page is narrow when wide page was expected If label media ensure front edge meets 1 8 inch requirement Check fuser for wear or contamination If problem is found replace the fuser assembly See Fuser assembly removal on page 4 26 If media is narrow then turn off first sheet detection engine settings 3 16 In Diagnostics mode select PRINTER SETUP and Engine Setting 3 The fuser narrow media sensor may not be functioning properly Go to Fuser narrow media sensor service check on page 2 93 201 30 Page did not reach exit sensor Fuser page count between 300 000 and 399 999 Page jammed on fuser input guide Page did not enter
229. ge which notifies the printer the option has been hot unplugged removed with the power on Note This action is not available if the printer is in Diagnostics Mode or running diagnostics f the device is experiencing a hardware problem turn the printer off and on If the message continues to be displayed go to Envelope feeder service check on page 2 84 Reattach Output Bin x Bin x Bin 1 Bin 2 or Bin 3 This messages displays for the following conditions The specified output bin may have been removed from the printer possibly to clear a paper jam or to remove the option The option may be attached to the printer but a communications problem may prevent the printer from detecting the option For example there may be a poor connection or a hardware failure The following actions may be taken f the option was temporarily removed or not connected properly reattach or reconnect it Press VY to execute a configuration change which notifies the printer the option has been hot unplugged removed with the power on Note This action is not available if the printer is in Diagnostics Mode or running diagnostics f the device is experiencing a hardware problem turn the printer off and on If the message continues to be displayed go to Output expander service check on page 2 110 Diagnostic information 2 37 IBM Infoprint 1532 1552 and 1572 User attendance messages continued
230. ground lead is correctly reattached Flag or spring off stapler unit Will also happen when pin 7 of J3 is open System board service check Warning When replacing any one of the following components e Operator panel assembly or upper front cover e System board assembly e Interconnect card assembly Only replace one component at a time Replace the required component and perform a POR before replacing a second component listed above If this procedure is not followed the printer will be rendered inoperable Never replace two or more of the components listed above without a POR after installing each one or the printer will be rendered inoperable Warning Never install and remove components listed above as a method of troubleshooting components Once a component has been installed in a printer it can not be used in another printer It must be returned to the manufacturer Diagnostic information 2 127 IBM Infoprint 1532 1552 and 1572 Toner sensor service check Service tip Check the print darkness menu setting before checking the toner sensor This service check is intended to be used when a 929 xx Service Error displays FRU Action 1 Developer drive assembly Incorrect operation of the developer drive assembly can cause the printer to display a 929 xx error code Toner Sensor Check the developer drive assembly for correct installation or any sign of worn loose or broken parts 2 Fro
231. gs 3 16 In Diagnostics mode select PRINTER SETUP and Engine Setting 3 The fuser narrow media sensor may not be functioning properly Go to Fuser narrow media sensor service check on page 2 93 201 50 Page did not reach exit sensor Fuser page count stopped at 500 000 to preserve data Page jammed on fuser input guide Page did not enter or exit fuser nip cleanly Exit sensor not functioning correctly Check the fuser entry guide for toner build up Check the fuser for wear or contamination If a problem is found replace the fuser assembly See Fuser assembly removal on page 4 26 The fuser exit sensor may not be functioning properly Go to Fuser exit sensor service check on page 2 92 201 51 Main drive motor identification failed Fuser page count stopped at 500 000 to preserve data Main drive motor not working Check the connections to the motor and system board If not problem is found go to Main drive service check on page 2 105 2 50 Service Manual IBM Infoprint 1532 1552 and 1572 User attendance messages paper jams and paper handling errors 2xx xx Error code Sub codes Description Possible causes Action 201 52 Page did not reach exit sensor Fuser page count stopped at 500 000 to preserve data Page jammed on fuser input guide Page did not enter or exit fuser nip cleanly Exit sensor
232. h laser printers that heat transparencies to 225 C 437 F Use only transparencies that are able to withstand these temperatures without melting discoloring offsetting or releasing hazardous emissions For detailed information refer to the Card Stock amp Label Guide which is available on the Lexmark Web site at www lexmark com Transparencies can be fed automatically from the multipurpose feeder and all standard and optional trays except the 2000 sheet drawer Be careful when you handle transparencies Fingerprints on the surface of the transparency cause poor print quality Envelopes You can load up to 10 envelopes in the multipurpose feeder and 85 envelopes in the envelope feeder Try a sample of any envelopes you are considering using with the printer before buying large quantities When printing on envelopes e To achieve the best possible print quality use only high quality envelopes that are designed for use in laser printers e Set the Paper Size Type in the Paper Menu to MP Feeder Manual Env or Env Feeder depending on the Source you are using set the paper type to Envelope and select the correct envelope size from the operator panel the printer driver in the Local Printer Setup Utility or from MarkVision For best performance use envelopes made from 75 g m 20 Ib bond paper You can use up to 105 g m 28 Ib bond weight for the multipurpose feeder or 105 g m 28 Ib bond weight for the envelope feeder as long as
233. h spring III eee eee ee eee eee 7 3 Clear LCD bezel e rere ere ee ee ee en ee ee ee ee ee eee eee 7 3 Operator panel outer bezel with IBM logo Infoprint 1532 7 3 Lower front cover assembly rrr rer rrr rece eee 7 3 Cover left side door 250 1 slot 1532 2 222 eee eee eee eee ee eee 7 3 Cartridge holddown spring eee eee eee eer ee ee eee eee 7 9 Cover left side door 500 2 slot 1552 1572 2 2 2222 eer eer eee eee eee eee 7 3 Right frame extension 1552 1572 e eee eeee e ee 7 5 Left frame extension 1552 1572 eee e eee eee eee ee 7 5 Contact RSF ground 22 rrr eee eee ee er er ee ee ee eee eee 7 5 Upper redrive deflector 2 2 2 errr rrr RII 7 7 Upper diverter spring 2 22 rr errr rr ee ene 7 7 Redrive assembly 250 in 250 out 1532 2 22 22 e eee ee eee eee eee eee ee 7 7 Redrive assembly 500 in 500 out 1552 1572 7 7 Transfer deflector 022 cere rrr rrr rr rr rr erences 7 7 Machine mounting pad erent rrr rr rr rr re eens 7 9 Signature button contact assembly with cable 7 34 7 37 Signature button sensor assembly
234. he LVPS If correct replace the LVPS assembly If incorrect replace the AC cable to the input of the LVPS 2 96 Service Manual IBM Infoprint 1532 1552 and 1572 FRU Action High capacity feeder option control board AN Check the voltage on J8 1 green The voltage measures 24 V dc If incorrect check the autoconnect system for any problems 24 V dc must come from the base printer through the autoconnect system to the high capacity input for the high capacity feeder to be recognized If the voltage is correct check the voltages at J11 3 red and J11 4 red The voltages measure 24 V dc If correct replace the high capacity feeder option system board If incorrect disconnect J8 from the system board and measure the voltages again If incorrect check the LVPS cable and the AC internal wiring from the input appliance receptacle If incorrect replace as necessary If correct replace the LVPS If the voltages are correct check the stepper motor for shorts from the motor housing to each pin on the motor connector If you find a short between any pin and the motor housing replace the motor assembly If no shorts are found replace the high capacity feeder option control board Check the voltage at J9 1 light blue The voltage measures approximately 24 V dc If incorrect disconnect the cable at J9 and check the voltage again If the voltage continues to be incorrect replace the high capacity feeder
235. he continuity of the line cord and replace if necessary If the cord is correct go to step 3 2 80 Service Manual IBM Infoprint 1532 1552 and 1572 FRU Action 5 V dc test point on the system board Check for approximately 5 V dc at the 5 V test point on the system board Note Use care not to short adjacent voltage test points If the voltage is correct replace the system board assembly If the voltage is incorrect go to step 4 System board Check to make sure the LVPS cable is correctly installed at J27 on the system board If not reseat and recheck the voltage at the 5 V dc test point on the system board If test point does not measure 5 V dc go to step 5 LVPS Unplug the AC line cord from the LVPS and disconnect the LVPS cable to the system board Reconnect the AC line cord and measure the voltage on CN2 1 on the LVPS The voltage should measure approximately 5 V dc If the voltage is correct go to step 6 If the voltage is incorrect replace the LVPS assembly See Low voltage power supply removal on page 4 54 Features or option installed on the interconnect card assembly Warning Observe all the ESD precautions and turn the printer off before any feature or option cards are removed or replaced Remove one option feature at a time to help isolate the failing part Replace the faulty part LVPS fuse F1 primary power Unp
236. he flag for binding and proper operation If correct replace the bin x sensor If this does not fix the problem replace the control board Note This sensor is in a normally open position with the flag out of the sensor slot Bin x is Full message that bin x is full does not display FRU Action 1 Bin x sensor Check the sensor flag for binds broken or missing parts If correct Bin x sensor cable Bin x sensor flag Bin x sensor flag Control board check the bin sensor for correct installation in the side of the tray If the bin sensor is installed correctly check the sensor cable for correct installation to the sensor and control board If correct replace the bin x sensor If this does not fix the problem replace the control board Diagnostic information 2 73 IBM Infoprint 1532 1552 and 1572 Ready Bin x Full displays and paper feeds into bin x FRU Action 1 Bin x sensor Bin x sensor control board Check the sensor flag for binds Make sure the sensor flag is not in an up position If the sensor flag is operating correctly replace the bin x sensor If this does not fix the problem replace the control board 271 xx Paper Jam Check Bin 1 displays paper does not feed into the bin selected FRU Action 1 Deflector Deflector spring Deflector cover Deflector cover spring Shaft assemblies Check all the bin parts for missing or loose springs binds in the de
237. he fuser for any din signs of wear or contamination If any are found replace the fuser assembly See Fuser assembly removal on page 4 26 Turn media over to reduce W curl Check upper redrive diverter and diverter spring for any signs of damage a loose spring or binding parts Repair the redrive as necessary Check any installed output options s that may be installed for correct installation and alignment The fuser exit sensor may not be functioning properly Go to Fuser exit sensor service check on page 2 92 202 43 Page is covering narrow If page is not visible from front or rear Check the fuser and area media sensor during of the printer a partial piece of a around the fuser assembly for warm up Fuser page page may be torn off in the fuser any signs of debris or pieces of count between 400 000 covering the narrow media sensor paper or media and 499 999 The narrow media sensor or flag may be dislodged or damaged 202 44 Exit sensor may have Exit sensor assembly Go to Fuser exit sensor bounced Fuser page service check on page 2 92 count between 400 000 and 499 999 202 46 Page is covering the exit Something is keeping the exit sensor ina Check the fuser and area around the fuser assembly for any signs of debris or pieces of paper or media 2 62 Service Manual IBM Infoprint 1532 1552 and 1572 User attendance messages paper jams and paper handling errors 2xx xx
238. heck FRU Action 1 Deflector gap adjustment Check the deflector gap adjustment The adjustment may be too narrow 2 Weight assembly Check the weight assembly to make sure it moves up and down freely without any binds Make sure the weight assembly rests on all the rear kick rollers when the hopper is empty If the weight assembly is damaged or does not operate properly replace the envelope feeder assembly 3 Envelope edge guide Check the envelope edge guide to make sure it is not warped or set too close to the envelopes in the hopper If the edge guide is damaged or does not operate properly replace the envelope feeder option Diagnostic information 2 85 IBM Infoprint 1532 1552 and 1572 260 xx Paper Jam displays envelope stops in feeder paper path FRU Action 1 Kick rolls feed rolls drive rolls Check all the rolls for oil grease or other contamination If you find a problem clean the rolls If this does not correct the problem replace the envelope feeder 2 Deflector gap adjustment Check the deflector gap adjustment The adjustment may be too narrow If the adjustment is correct replace the envelope feeder option Envelope feeder multifeeds or may not display a 260 xx Paper Jam message FRU Action 1 Envelopes Check the envelopes being used in the feeder Check for signs of the envelopes being stuck together or signs of glue Make sure the flaps ar
239. his interval to maintain the print quality and reliability of the printer The parts are available as a maintenance kit For more information go to Scheduled maintenance on page 6 1 81 XX Engine Code CRC Failure This error displays when the microcode to be programmed in the engine flash code module has failed a CRC check Press V to clear the message The microcode data is discarded and must be re transmitted from the host computer 88 XX Toner Low This message displays when toner low occurs and the toner low alarm is activated Press Y to clear this message 1565 XX Emul Error Load Emul Option This message appears when the IPDS emulation version contained in the SIMM does not function with the printer code This message automatically clears in 30 seconds and the IPDS emulation is disabled No other printer functions are affected The correct IPDS emulation must be downloaded 2 42 Service Manual IBM Infoprint 1532 1552 and 1572 User line 2 link messages If the printer is locked on a particular link the link indication displays If the printer is ready to process any link no messages display Link messages are listed in the following table User message Explanation Parallel Standard Parallel Port if available Serial Standard Serial Port if available Serial x Serial Port is attached to PCI connector x where x 1 2 or 3 Network x
240. icc ac cpesiicd Re dob p RA RR ERE dE dp Ede dua li su AE ERR EE RUE 1 16 Selain FanspareliclBs e niere sea eir oder sure eR Or nie no acie eum a op ad cuc UE robs Rees eae 1 16 ENVEIODES uisu uod RO RS dou Mss rd aiu e bus clad A Dir e sees lim 1 16 LHD8lS 2i dede rh ERERHPARCERE AERIS EE CP E RENE REP APXRexRN V epe 1 17 pre BERNER T ETTES T T T T E OE T TIT 1 18 otoring prit media eoo uh botRe RS ERPPRERUTHPESU TESTE CREE UP PRU UP Pda eb Pg bs 1 18 AONI IBITIS a radar acho DU qubd bei pe dde IR acci duod iO d PA a barril Roast we 1 19 P ribaled odd bebbitsRivbefee eBimE GP RbS Y RR RPRPPRRERSMIBUEDP PRICES A Tes id pe d 1 19 jppeirscep o MEC c shee eee ee dast ends s dao e REM EOT ERD SERRE BES 1 19 AONMS cusa d suu uua ders PyMPSOqUES ewiets eos eeyeseetdeueu rede peste gusse ees 1 20 Diagnostie Infor mation ius se edad dorack aw wadla 4 Ce Kee SED OR RR rl e CR eee 2 1 cum P ECC T T EE CT RECETTE TEES TTELITLIU EE TIU 2 1 Svympium IabIBe s e Liege Sorte Rite dedt metas does e pos eee ee cr R OUR cU qa C BOR Rp 2 1 SBIVIGO ENOS COGO Less 0s hae aad BUR A d Radon UR d SUR qnx aae ba done a t is 2 1 User status and attendance messages 0 0 0 cece eee 2 1 Additonal IGIOMNANON lt a idu Lebe ase Sodas eibi PR Sdds sig ded SOD Sq ds 2 1 Understanding the printer operator panel 0 0 0 cect eee 2 2 understanding Demens seerti Sac Gode Pda sine x bone Rig P AE did sopita aged 2 3 Power On Self Test POST sequence
241. ice lt device gt can be one of the following system board 981 00 Interface protocol The engine protocol violation detected by duplex tray x 1 2 3 4 or 5 violation by engine the specified device envelope feeder or output bin 982 XX Paperport Communications error detected by the communication error specified device 983 00 Invalid command Invalid command received by the received by device specified device 984 00 Invalid command Invalid command parameter received by parameter received by the specified device device 990 00 General device Indicates an equipment check condition Service errors 980 thru 984 equipment check has occurred in the specified device but lt device gt can be one of the the device is unable to identify the exact following system board component failure duplex tray x 1 2 3 4 or 5 envelope feeder or output bin 991 00 Device system card The specified device has detected an failed basic assurance equipment check in its system card test 2 30 Service Manual User status displays IBM Infoprint 1532 1552 and 1572 Warning messages second lines These second line warnings apply to the user status displays see User status displays on page 2 31 For example Ready lt warning gt If none of the conditions exist that are listed in the following table line two is blank If any of the messages in the table are displayed the following actions can be tak
242. icient AC page between 0 and f 99 999 Poor supply line voltage Low wattage or incorrect lamp Incorrect hot roll 920 03 Hot roll too cool when Bad thermistor circuit or cabling Go to 920 xx Cold fuser checking for slope Fuser not receiving sufficient AC service check on page 2 87 change in standby power Fuser page count i between 0 and 99 999 Poor supply line voltage Low wattage or incorrect lamp Incorrect hot roll 920 04 Hot roll too cool when Bad thermistor circuit or cabling Go to 920 xx Cold fuser heating to desired Fuser not receiving sufficient AC service check on page 2 87 temperature after slope power change standby control i only Fuser page count Poor supply line voltage between 0 and 99 999 Low wattage or incorrect lamp Incorrect hot roll 920 06 Fuser is not increasing Fuser is not receiving AC power Go to 920 xx Cold fuser sai ane Poor supply line voltage service check on page 2 87 been on for an extended time Fuser page count between 0 and 99 999 920 07 Fuser has been below Bad thermistor circuit or cabling Go to 920 xx Cold fuser Ms se E Very noisy thermistor signal service check on page 2 87 is in the nip Fuser page Fuser not receiving AC power ze MER 0 and e Poor supply line voltage abd Excessive load on the fuser Low voltage or incorrect lamp Abrupt change in temperature that has disrupted control Incor
243. idge before attempting to troubleshoot the printer Make sure the signature button cable is properly connected to J14 on the system board Check the print cartridge for damage or improper installation of the chip Also be sure there is proper contact between the chip on the cartridge and the signature button contact assembly Service tip An intermittent 32 xx Unsupported Cartridge User Error message can be caused by poor contact between the signature button cartridge contacts in the upper front cover and the chip Also check for proper seating of the signature button cartridge cable to the system board FRU Action Signature button contact assembly System board Check the voltage on the signature button cartridge contact The voltage measures approximately 3 8 V dc when not writing data to the system board If data is being written the voltage measures approximately 0 V dc If incorrect disconnect the cable from J19 on the system board and check the voltage on J19 1 The voltage measures approximately 5 V dc If incorrect replace the system board If correct replace the signature button cartridge contact assembly Diagnostic information 2 123 IBM Infoprint 1532 1552 and 1572 StapleSmart finisher service check Note When removing the stapler mechanism from the option first remove the staple supply cartridge Note When replacing staples in the supply cartridge discard any old staples in the ca
244. ies to home Replace the stapler option 281 xx Paper Jam paper feeds partway into the standard bin even if finisher is selected Note When a 900 xx Service Error is displayed during POST the failure is usually in the stapler gearbox assembly or stapler cartridge Replace the stapler option 281 xx Paper Jam The paper may jam at the upper deflector Replace the stapler option 281 xx Paper Jam paper jams into stapler output bin Replace the stapler option 282 xx Staple Jam Check Stapler displays FRU Action 1 Stapler assembly Check the stapler assembly for broken or damaged parts Diagnostic information 2 125 IBM Infoprint 1532 1552 and 1572 POST incomplete Insert Stapler Cartridge displays cartridge holder is installed and cannot clear message When this failure occurs the following may also occur in the order shown Insert Staple Cartridge displayed The stapler assembly may cycle or fire a few times e 282 xx Stapler Jam displayed The stapler assembly may try to cycle or fire e 990 xx Service Check Bin 1 displayed FRU Action 1 Stapler cartridge holder Stapler assembly Before proceeding with the service check gently try to remove the stapler cartridge holder from the stapler assembly If the holder is jammed in the stapler assembly 1 n Turn the printer off and remove the right side cover Use care when removing the cover as the right side door switch a
245. ill be rendered inoperable Never replace two or more of the components listed above without a POR after installing each one or the printer will be rendered inoperable Warning Never install and remove components listed above as a method of troubleshooting components Once a component has been installed in a printer it can not be used in another printer It must be returned to the manufacturer Warning Observe all ESD precautions while handling ESD sensitive parts See Handling ESD sensitive parts on page 4 1 Note Any time the interconnect card assembly is replaced the Configuration ID must be reset in NVRAM on the new interconnect card Go to Configuration ID on page 3 21 1 Remove any feature or option cards from the interconnect card 2 Remove the two screws securing the interconnect card 3 Remove the interconnect card assembly Repair information 4 53 IBM Infoprint 1532 1552 and 1572 Low voltage power supply removal CAUTION Unplug the printer before you begin Remove the redrive assembly See Redrive assembly removal on page 4 74 Remove the right side cover See Right cover removal on page 4 8 Remove the pass thru plate See Pass thru plate on page 4 18 Remove the LVPS mounting screws A from the rear of the center pan c5 c0 Nx Disconnect the L VPS to system board cable The cable is difficult to disconnect There are catches B that firmly hold latches on the LVPS card
246. in because the printhead is not engaged during this test These tests can use any media size or envelope supported by the printer Note If the Configure Bins printer setting is Link rather than Mailbox the printer selects its own internal bin linking regardless of which output bin is selected for the feed test To run the Feed Tests for the output bins 1 Select Feed Tests from the OUTPUT BIN TESTS 2 Select the output bin you want the paper to exit into The standard bin as well as any output option bin installed on the printer is shown on the menu The output bins are displayed in the order installed on the printer 3 Select either Single or Continuous e Single feeds one sheet of media from the selected source e Continuous media continues feeding from the selected source until Stop e is pressed Press Back to return to OUTPUT BIN TESTS Feed To All Bins This test can be used to verify that the printer can feed media to the standard bin or any installed output options No information will be printed on the test pages as the printhead is not engaged during the feed test The media feeds from the default paper source To run the Feed To All Bins Test Select Feed To AII Bins from OUTPUT BIN TESTS The printer feeds a separate piece of media to the standard bin first then it feeds a separate piece of media to each output bin installed in the following order MA nee Output bins hg usd Outpu
247. in drive toner cartridge fuser or main drive gearbox Look for any loose or worn parts in the developer drive assembly main drive gearbox or fuser Repair as necessary 2 Main drive motor assembly A service error code 936 Transport Motor may be displayed Check the voltage at J20 6 on the system board It measures approximately Pineiro andes onc 5 V dc when the motor is not running and goes to 0 V dc when the motor is running If incorrect replace the system board If this does not fix the problem replace the main drive motor 3 Main drive motor cable Check the continuity of the main drive motor cable If incorrect replace the cable 4 Motor gear does not turn Check the voltages at J20 on the system board n n npe jen Voltage message displays Static When main drive motor is running J20 11 24 V dc J20 8 5 V dc 0 V dc J20 7 5 V dc 0 V dc J20 6 45 V dc 42 5 V dc J20 5 5 V dc 0 V dc J20 4 5 V dc 5 V dc J20 1 5 V dc 0 V dc If the voltage is incorrect replace the FRUs in the following order Main drive motor assembly System board 2 106 Service Manual IBM Infoprint 1532 1552 and 1572 Operator panel service check Note The operator panel board is a separate FRU and is also part of the upper front cover FRU Warning When replacing any one of the following components e Operator panel assembly or upper front cover e System board assembly
248. ing Diode Low Voltage Power Supply Multipurpose feeder Masked Read Only Memory Microswitch Nonvolatile Random Access Memory Original Equipment Manufacturer Optical Sensor Photoconductor Picture element Power On Reset Power On Self Test Parts Packet Pulse Width Modulation Raster Imaging Processor Read Only Memory Synchronous Dynamic Random Access Memory Single Inline Memory Module Static Random Access Memory Universally Adjustable Tray Used Parts Return Volts alternating current Volts direct current Volt Ohmmeter IBM Infoprint 1532 1552 and 1572 2 Diagnostic information Start CAUTION Remove the power cord from the printer or wall outlet before you connect or disconnect any cable or electronic board or assembly for personal safety and to prevent damage to the printer Use the handholds on the side of the printer Make sure your fingers are not under the printer when you lift or set the printer down Use the service error code user status message user error message symptom table service checks and diagnostic aids in this chapter to determine the corrective action necessary to repair a malfunctioning printer They will lead you to solutions or service checks including use of various tests Symptom tables If your machine completes the Power On Self Test POST sequence on page 2 4 without an error and you have a symptom go to Symptom tables on page 2 5 Locate your symptom and take the app
249. int 1532 1552 and 1572 SIZE SENSING This setting controls whether the printer automatically registers the size of paper installed in an input source with size sensing Paper source Size sensing Tray 1 integrated v Multipurpose feeder 250 sheet drawer 4 500 sheet drawer V 2000 sheet drawer V 250 sheet duplex 500 sheet duplex Envelope feeder When the setting is Auto every input option equipped with size sensing hardware automatically registers what size media it contains When the setting is Off the media size detected by hardware is ignored The media size can be set by the operator panel or the data stream To change the size sensing setting 1 Select SIZE SENSING from the Configuration menu 2 Select Auto or Off and press Press Back to exit Panel Menus Settings are Disable and Enable The default is Enable PPDS Emulation This menu item allows the user to enable or disable PPDS emulation data stream When this setting is enabled the following settings are also changed e SmartSwitch settings for each port are turned off The printer language is changed to PPDS Emulation Users can still switch languages on the operator panel and through the PJL data stream Download Emuls Demo Mode There is a built in demonstration mode The settings allow you to Deactivate to turn off the demo mode and Activate to turn it on While Demo Mode is set the printer will start in D
250. int media z ES i o 5 3 B e2 x Es E zE 595 2zo9 828s8 55 zr amp 82325 al 88 2 2 2 92 amp 2 amp IS8 amp g O x SiS E S2 SI EZ 6 0 0202 zg35o c 289zoici zazlg 2 6 eilelelgses sisia28s ssiseS s 2s ND CQ aD z sdqauilajoo oro oloi o o Paper Vivi civ v7iviviwv Vivi V V 4 V Card stock Viviviviviviv V vi v V V Transparencies Vivi vciv ivi iviwv Viv v V Vinyl labels Arr v Viv Paper labels EE 2E J Viv Polyester label KV 4 Kw Dual web and integrated label Viv V Viv v Printing label applications on the printer requires a special label fuser cleaner which prevents duplexing The label fuser cleaner is included with a special label cartridge for label applications Vinyl labels may require a special media tray 1 10 Service Manual IBM Infoprint 1532 1552 and 1572 Print media weights Print media weight Print medi T Integrated tray and Multipurpose Od ype feeder and Envelope 200 Sheet optional optional feeder drawer 500 sheet drawer 250 sheet drawer Paper Xerographic or 60 to 176 g m grain 60 to 135 g m grain n a 60 to 135 g m business paper long 16 to 47 Ib long 16 to 36 Ib 16 to 36 Ib bond bond bond Card stock Index Bristol 163 g m 90 Ib 120 g m 67 Ib n a maximum 2 2 grain long Tag 163 g m 100 Ib 120 g m 74 Ib Cover 176 g m 65 Ib 135 g m 50 Ib Card stock Index Bristol 199 g m
251. inter AC input and output receptacles AC wiring harness AN If the base printer works normally using the AC line cord from the AC wall outlet and does not work when using the AC jumper from the HCIT check the AC jumper cord If defective replace the cord If not defective check the AC input and output receptacles and wiring harness in the HCIT Repair or replace the receptacles or AC wiring harness as required Note Make sure the ground wire is installed correctly from the AC wiring harness to the frame of the HCIT and the nut and lock washer are tightened The base printer does not recognize that the high capacity input tray is installed FRU Action 1 high capacity feeder autoconnect mechanical check Check the high capacity feeder input tray to make sure it is mounted correctly and is not pushed down into the frame assembly or damaged Be sure the high capacity feeder input tray autoconnect is properly connected to the high capacity feeder tray option board assembly 2 Base printer or option mounted above Check the option or base printer autoconnect for signs of damage Repair the high capacity option autoconnect as necessary 3 LVPS Option system board A Check the voltages at J11 2 and J11 4 The voltage measures 24 V dc If the voltage is correct replace the high capacity system board assembly If the voltage is incorrect check the continuity of the AC input cable to t
252. inter This adjustment reduces the printer overall performance such as pages per minute but can help in reducing the amount of curl of some printed media thus improving media stacking in the output bin 1 Enter the Diagnostic Mode 2 Select Ep Setup from the Diagnostic Menu 3 4 The range of the GAP adjustment is 0 to 255 Adjust the gap setting by using Eto select the value If Select Gap Adjust GAP2 0 displays it indicates a factory setting to minimum gap Select a value and run several copies of the media that displays a curl problem It may take several tries before improvement is noticed Note This setting has no effect when duplexing Printhead assembly adjustment Do the printhead assembly adjustment whenever you remove or replace the printhead assembly or loosen the mounting screws Install the new printhead with the three mounting screws centered in the slots in the printhead frame assembly Leave the screws loose enough to allow the printhead assembly to move from side to side within the slots It is necessary to perform a registration adjustment before locking down the three printhead mounting screws To perform the registration adjustment 1 2 3 4 5 Turn the printer off Press and hold and V Turn the printer on and release the buttons when Performing Self Test displays Select Registration from the menu Select Quick Test Page The test page should only be printed on letter or A4 paper
253. inter can automatically feed paper weights from 60 to 176 g m 16 to 47 Ib bond grain long in the integrated and optional 500 sheet trays and paper weights from 60 to 135 g m 16 to 36 Ib bond grain long in the multipurpose feeder and optional 250 sheet trays Paper lighter than 60 g m 16 Ib might not be stiff enough to feed properly causing jams For best performance use 75 g m 20 Ib bond grain long paper When using paper narrower than 182 x 257 mm 7 2 x 10 1 in make sure the weight is greater than or equal to 90 g m 24 Ib bond Unacceptable paper The following papers are not recommended for use with the printer e Chemically treated papers used to make copies without carbon paper also known as carbonless papers carbonless copy paper CCP or no carbon required NCR paper e Preprinted papers with chemicals that may contaminate the printer e Preprinted papers that can be affected by the temperature in the printer fuser e Preprinted papers that require a registration the precise print location on the page greater than 0 09 in such as optical character recognition OCR forms n some cases you can adjust registration with your software application to successfully print on these forms e Coated papers erasable bond synthetic papers thermal papers e Rough edged rough or heavily textured surface papers or curled papers e Recycled papers containing more than 25 post consumer waste that do not meet DIN 19 30
254. ion or pkg 42 1 56P4226 1 1 Switch assembly top cover open 2 75P5958 1 1 Spring upper diverter Parts catalog 7 67 IBM Infoprint 1532 1552 and 1572 Assembly 43 StapleSmart finisher 4 Description StapleSmart wheels maintenance kit Units Units kit option or pkg 1 Part number 56P4228 Asm Index 43 1 7 68 Service Manual IBM Infoprint 1532 1552 and 1572 Assembly 44 Options Asm Part Units Units kit Index number option or pkg Description NS 40X1508 NS 40X1509 NS 40X1510 NS 40X1564 NS 40X1565 NS 40X0198 NS 40X0248 NS 40X0199 NS 40X0292 NS 40X0252 NS 40X0250 NS 40X0251 NS 40X0265 NS 40X0171 NS 40X1375 NS 40X1376 NS 40X1377 NS 40X1378 NS 40X1562 NS 40X0200 NS 40X0291 NS 40X0290 NS 56P4116 NS 40X0266 NS 40X0267 NS 40X1513 NS 40X1514 NS 40X1515 NS 40X1512 NS 53P8774 128MB memory option 256MB memory option 512MB memory option 32MB Flash card 64MB Flash card Bar code card assembly CX Tx card assembly 2 2 2 c c l2 PrintCryption card assembly Hard disk with adapter 20 GB 9 pin to 9 pin cable assembly 9 pin to Twinax cable 9 pin to Coax BNC cable PRESCRIBE card assembly Cartridge shipping package empty MarkNet 8000 Fast Ethernet MarkNet 8020 Gigabit Ethernet MarkNet 8030 Fiber Ethernet MarkNet 8050 wireless US MarkNet 8050 wireless non US ThinPrint card assembly Parallel 1284 B interface ca
255. ion 4 57 IBM Infoprint 1532 1552 and 1572 5 Lift and remove the cables from the cable hooks B 6 Remove the ground cable screw C 7 Remove the main drive assembly mounting screws D 4 58 Service Manual IBM Infoprint 1532 1552 and 1572 8 Disconnect the gear release link E from the hole in the charge roll link F Note Lift the upper front cover to make it easier to remove the link E F 9 Disconnect the main drive motor cable from the main drive assembly 10 Remove the main drive assembly Warning Whenever the main drive assembly is removed from the printer it must be handled very carefully Do not allow any of the gears to come in contact with any metal or other hard surface to avoid gear damage It is also very important not to let any dirt paper staples or other material come in contact with the grease in the gears Note Be sure the main drive assembly gear shaft aligns with the hub on the left side frame when reinstalling the main drive assembly Repair information 4 59 IBM Infoprint 1532 1552 and 1572 MPF arm assembly removal Open the left door N Remove the MPF lower front cover See Multipurpose feeder lower front cover assembly removal on page 4 15 Remove the MPF lower paper deflector See MPF lower paper deflector on page 4 61 Remove the upper paper deflector See Upper paper deflector assembly removal on page 4 79 Remove the inner paper d
256. ion ID and press v If the Configuration ID 2 is validated Submitting Selection appears and a check qw appears next to Printer Setup 5 Restart the printer Edge to Edge When this setting is On the text and graphics are shifted to the physical edges of the paper for all margins When the setting is Off the normal margins are restored Parallel strobe adjustment Par x Strobe Adj This setting adjusts the amount of time the strobe is sampled in order to determine if the valid data is available on the parallel port The range of values are from 4 to 6 and the default is 0 for Par S Strobe Adj Par 1 Strobe Adj and Par 2 Strobe Adj After adjustment of 1 increment the strobe samples 50 ns longer Diagnostic aids 3 21 IBM Infoprint 1532 1552 and 1572 EP SETUP EP Defaults This setting is used to restore each printer setting listed in EP SETUP to its factory default value Sometimes this is used to help correct print quality problems To restore EP Defaults 1 Select EP Defaults from EP SETUP 2 Select Restore to reset the values to the factory settings and select Do Not Restore to exit without changing the settings Fuser Temperature Fuser Temp This adjustment can be used to help solve some customer problems with paper curl on low grade papers and problems with letterheads on some types of media The fuser temperature can be adjusted to Normal Lower Lowest The default is Normal Fuser Page Count Th
257. iption Index number mach or pkg 13 1 40X0126 1 Parts kit charge roll link asm left side 2 40X0127 1 2 Charge roll assembly dual 3 40X0129 1 Parts kit right side charge roll link assembly 4 40X0130 1 1 Transfer roll assembly 5 40X0131 1 1 Transfer roll assembly right arm 6 40X0132 1 1 Transfer roll right spring 7 40X0133 1 1 Transfer pivot shaft 8 40X0134 1 1 Transfer roll left spring 9 40X0135 1 1 Transfer roll left arm NS 1 Parts packet charge roll screw PP 40X0165 NS 1 Parts packet C clip pivot shaft PP 40X0165 Parts catalog 7 27 IBM Infoprint 1532 1552 and 1572 Assembly 14 Electronics power supplies 7 28 Service Manual IBM Infoprint 1532 1552 and 1572 Assembly 14 Electronics power supplies Asm Part Units Units kit X Index number mach or pkg Description 14 1 56P4232 1 1 LVPS 115 V ac 1532 1 56P4233 1 1 LVPS 115 V ac 1552 1572 1 56P4234 1 1 LVPS 220 V ac 1532 1 56P4238 1 1 LVPS 220 V ac 1552 1572 2 40X0260 1 1 Power cord set 8 ft right angle 13 amp United States Canada Caribbean countries Columbia Costa Rica Dominican Republic El Salvador Equator Guatemala Honduras Mexico Nicaragua Panama Puerto Rico Saudi Arabia Venezuela and Virgin Islands 2 40X0256 1 1 Power cord set 8 ft right angle Bolivia and Peru 2 40X0255 1 1 Power cord set 8 ft right angle Argentina 2 40X0257 1 1 Power cord set 8 ft right angle Chile Uruguay 2 40X0258
258. ires B 7 Remove the C clip C on the shaft ish LI gt L p ie 8 Remove the bushing D Note The bushing fits into a detent E in the frame of the MPF arm assembly i Repair information 4 63 IBM Infoprint 1532 1552 and 1572 9 Loosen the paper alignment screws F F 10 Remove the C clip securing the MPF solenoid assembly on the shaft Note This C clip is very difficult to locate and remove 11 Pull the shaft assembly G to the right until the left end of the shaft is clear of the frame and slide the MPF solenoid assembly from the shaft 4 64 Service Manual IBM Infoprint 1532 1552 and 1572 Installation note Be careful not to lose the washer H that is between the MPF solenoid assembly and the C clip It belongs to the MPF arm assembly Repair information 4 65 IBM Infoprint 1532 1552 and 1572 Operator panel board removal Warning When replacing any one of the following components e Operator panel assembly or upper front cover e System board assembly Interconnect card assembly Only replace one component at a time Replace the required component and perform a POR before replacing a second component listed above If this procedure is not followed the printer will be rendered inoperable Never replace two or more of the components listed above without a POR after installing each one or the printer will be rendered inoperable Warning Never install
259. is not functioning correctly Check the fuser entry guide for toner build up Check the fuser for wear or contamination If a problem is found replace the fuser assembly See Fuser assembly removal on page 4 26 The fuser exit sensor may not be functioning properly Go to Fuser exit sensor service check on page 2 92 201 54 Expected wide page not detected by narrow media sensor possible accordion jam Fuser page count stopped at 500 000 to preserve data Page did not enter or exit fuser nip cleanly Narrow media sensor not functioning correctly Actual page is narrow when wide page was expected If label media ensure front edge meets 1 8 inch requirement Check the fuser for wear or contamination If a problem is found replace the fuser assembly See Fuser assembly removal on page 4 26 If media is narrow then turn off first sheet detection engine settings 3 16 In Diagnostics mode select PRINTER SETUP and Engine Setting 3 The fuser narrow media sensor may not be functioning properly Go to Fuser narrow media sensor service check on page 2 93 201 90 Page did not reach exit sensor Fuser page count is not available Page jammed on fuser input guide Page did not enter or exit fuser nip cleanly Exit sensor not functioning correctly Check the fuser entry guide for toner build up Check the fuser for wear or contaminatio
260. ity output stacker option Remove Paper Output Bin x Full displays you may not be able to clear the message FRU Action 1 Dual output bin sensor flag Check the flag for correct operation binding broken parts or upper assembly interference from the sensor cable If incorrect repair as necessary 2 102 Service Manual IBM Infoprint 1532 1552 and 1572 271 xx Paper Jam Check Bin x POST incomplete FRU Action 1 Upper pass thru sensor flag assembly Upper control board Check the flag for correct operation binding broken parts or interference from the sensor cable If incorrect repair as necessary If correct make sure the lower pass thru sensor is correctly connected to J3 on the lower control board Disconnect the pass thru sensor cable and check the voltage at J3 3 The voltage measures approximately 5 V dc If incorrect check the voltage at J3 2 The voltage measures approximately 0 V dc If incorrect replace the sensor assembly If this does not fix the problem replace the high capacity output stacker option Input sensor service check Service tip Run the Base Sensor Test Check the input sensor for proper operation The display changes from open to closed as the sensor flag is manually moved in and out of the sensor FRU Action 1 Input sensor flag Check the input sensor flag for damage and proper operation If a problem is found r
261. k page FRU Action Print cartridge Check the print cartridge for damage especially the PC drum contact on the cartridge High voltage contact Check the PC drum contact on the right side frame for damage PC drum contact wear or contamination If the contact is bent or damaged replace the contact Note Inspect the HVPS PC drum contact on the board for damage or contamination HVPS Check the fuse on the HVPS If open replace the HVPS Check the voltages at J22 on the system board Measure the following voltages from connector J22 to printer ground Printer Idle 415 5 measures 24 V dc Printer Printing J15 5 measures 24 V dc If the voltages at J10 5 are incorrect replace the system board Front cable harness HVPS section Check the front cable harness at J15 on the system board and at CN1 on the HVPS to make sure the harness is connected properly If connected properly check the continuity of the cable harness If there is no continuity replace the front cable harness Printhead assembly Generally a 93x service error is posted if the printhead assembly fails and the printer does not give a blank copy symptom The printhead used in the printer does not have a mechanical shutter as previous laser printers The printer is interlocked through the front top cover interlock switch Print quality random marks Service tip The primary cause of random marks is due to lo
262. k with diamond design MarkNet and MarkVision are trademarks of Lexmark International Inc registered in the United States and or other countries ImageQuick PrintCryption and StapleSmart are trademarks of Lexmark International Inc Other trademarks are the property of their respective owners 2005 Lexmark International Inc All rights reserved UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense P N 12G9609 IBM Infoprint 1532 1552 and 1572 Table of contents Laser NOUCES iussuwa ada bes ede RO NAANG ESE eraa ede ER NEN E c a daa Raab xi Salely NOMINATION aaa nd au RR Ada ER Ohhh ed DA eonna ed eds oes xvii PIBISOB 6 od dx ERR A aue ROW RR d do ERROR A UAR RO RUE AUR CR FREE d 40300 BEES RS XX DOI CERTA eC eee Cree ee eee ee 111 522 eee ee Cee Ch rer eC 50007315 2501 XI XX General informati ssiscss rade nte hi sacked RR AO RA RR OE aka dda nes eee uaa 1 1 Maintenance approach secus HER pER GR REESRERESEREGS TERI LES EX GR GE ONERE GRE RR NA RENS 1 1 DDUGNS oirre cepe send PTS PRU A QUE aD Rp DEN EDEN REN E itu uisEa Md 1 1 Gontdured miodgles 2 55 2 Qaa Qua Spe tee EORR S MESES POSU Pot ut pb S 1 2 SPECIICAUONS ce cede ua tales delercauene dus eels E EE qaeSEIGRSSMEERE EP RSS RENS 1 3 ziccs md Me ETC Hc Tm 1 3 Data streams 43226bc x EFRERREVEFRRRPESERPRCPRRRP P RARO R
263. l c 4402504050oh 054502446004 eee re karto t o besa n 4 67 Outer shield removal 22 3 99 once penis Truu Cuadro m ebPP Y e dq qd gr erPde den 4 67 Paper alignment assembly removal xus sweaatee Re RQSREELARatpemx E eR Pad Rae d 4 68 Paper bin Tull sensor Tlag Kmodval eo pk does p SUO Res E RES RL eee eRe E Rd Fes 4 70 Paper size sensing board removal 2 2 guam Rcs REG s dde end Rd Ria REESE 4 71 Power takeoff shaft and spring removal eissis trrsrriris tibid mme mene m Ree ees 4 72 Punttiead te moaVal a2 2 255 6 249436 2 9 9 593 pcd Sse MG SLMS HERES PD 4 Oed sR eee 4 73 Redrive assembly removal amp sz2cieslee RR ERR RH HRP RE se ound UTE RPGESRADUPURPEEP RE EN 4 74 Signature button contact assembly removal sesse ecciriiiciisiriistenke deki idar kaneka ia 4 75 System board and inner shield removal n asnasan nannan eee eee eee 4 76 Toner Sensor Ter VS o oss na aaa a ie sean a et antri d EA O N beb 4 77 Transfer roll assembly removal ce lt cecisee2ss Geese bu ete sdr rp ttet gite ydr ra EEG EAR 4 77 Upper front cover hinge assembly removal ssseeeeee teens 4 78 Upper paper deflector assembly removal 00 00 cee 4 79 USB board assembly removal aussesecccexcecscteexe teet E ee Ge cures aS Gare E as 4 80 Connector locations and connections 2000 cece eee eee eee 5 1 CONNGCUONS s sino cides iar Pere EFesemebbeyerr mSsc xq a Rar qesPDenedssquss uds 5 1 SyYSIDIIDOSIU mio eni RU D ERU SENE qd doch qaae iobopad
264. l service check on page 2 90 199 999 Fuser is actually overheating due to hardware faults 923 21 Fuser over temperature Short in the thermistor circuit Go to 923 xx Hot fuser ee A Noisy thermistor signal service check on page 2 90 299 999 Fuser is actually overheating due to hardware faults 923 31 Fuser over temperature Short in the thermistor circuit Go to 923 xx Hot fuser deque coum i Noisy thermistor signal service check on page 2 90 399 999 Fuser is actually overheating due to hardware faults 923 41 Fuser over temperature Short in the thermistor circuit Go to 923 xx Hot fuser etl ay rr T Noisy thermistor signal service check on page 2 90 499 999 i Fuser is actually overheating due to hardware faults 923 51 Fuser over temperature Short in the thermistor circuit Go to 923 xx Hot fuser IDA S00 DO ane Noisy thermistor signal service check on page 2 90 preserve data Fuser is actually overheating due to hardware faults 923 91 Fuser over temperature Short in the thermistor circuit Go to 923 xx Hot fuser ae count not Noisy thermistor signal service check on page 2 90 Fuser is actually overheating due to hardware faults 924 01 Open thermistor check Noisy thermistor signal Go to 924 xx Hot fuser E Maa Ud d Intermittent connection service check on page 2 91 99 999 Thermistor cable not connected or thermistor actually open 924
265. l too cool when Bad thermistor circuit or cabling Go to 920 xx Cold fuser iens ad T dons Noisy thermistor signal Service check on page 2 87 change Fuser page Fuser not receiving AC power count more than 500 000 Poor supply line voltage Low voltage or incorrect lamp Incorrect hot roll 920 56 Fuser is not increasing Fuser is not receiving AC power Go to 920 xx Cold fuser duh ciam pu Poor supply line voltage service check on page 2 87 been on for an extended time Fuser count more than 500 000 920 57 Fuser has been below Bad thermistor circuit or cabling Go to 920 xx Cold fuser n Io org Sede Very noisy thermistor signal service check on page 2 87 is in the nip Fuser page Fuser not receiving AC power count more than 500 000 Poor supply line voltage Excessive load on the fuser Low voltage or incorrect lamp Incorrect hot roll Abrupt change in temperatures that has disrupted control 920 91 Hot roll took too long to Bad thermistor circuit or cabling Go to 920 xx Cold fuser heat up after transitioning to new enhanced mode Fuser page count not available Fuser not receiving AC power Poor supply line voltage Low voltage or incorrect lamp Incorrect hot roll service check on page 2 87 2 14 Service Manual Service error codes 9xx xx continued IBM Infoprint 1532 1552 and 1572 Erro
266. lace the duplex option Diagnostic information 2 69 IBM Infoprint 1532 1552 and 1572 User attendance messages paper jams and paper handling errors 2xx xx Error sub Description Possible causes Action code codes 238 07 Duplex doublefeed Media left in the duplex and Remove any sheets from input and exit sensors Continue selected the duplex option are covered Sensor is having mechanical or Try the duplex option again electrical problems If it fails try another duplex option if available If one is not available replace the duplex option 239 00 Feed error in duplex Mechanical feed error due to belt Replace the duplex option unit slipping Timing error due to feed system 239 01 Jam declared by a smart Mechanical feed error due to belt Replace the duplex option device Immediate stop slipping Timing error due to feed system 239 02 Jam declared by a smart Mechanical feed error due to belt Replace the duplex option device Homing allowed slipping Stop Timing error due to feed system 239 03 Duplex did not send Mechanical feed error due to belt Replace the duplex option device Controls slipping response Timing error due to feed system 239 04 Duplex did not send Mechanical feed error due to belt Replace the duplex option Input Device Ready slipping response Timing error due to feed system 239 05 Duplex did not send Mechanical feed
267. lace the fuser assembly See Fuser assembly removal on page 4 26 f no problem with wear or contamination is found go to Fuser exit sensor service check on page 2 92 201 04 Expected wide page not detected by narrow media sensor possible accordion jam Fuser page count between 0 and 99 999 Page did not enter or exit fuser nip cleanly Narrow media sensor not functioning correctly Actual page is narrow when wide page was expected If label media ensure front edge meets 1 16 inch requirement Check the fuser for wear or contamination If found replace the fuser assembly See Fuser assembly removal on page 4 26 If media is narrow then turn off first sheet detection engine settings 3 16 In Diagnostics mode select PRINTER SETUP and Engine Setting 3 The fuser narrow media sensor may not be operating properly Go to Fuser narrow media sensor service check on page 2 93 201 10 Page did not reach exit sensor Fuser page count between 100 000 and 199 999 Page jammed on fuser input guide Page did not enter or exit fuser nip cleanly Exit sensor not functioning correctly Check fuser entry guide for toner build up Check fuser for wear or contamination If a problem is found replace the fuser assembly See Fuser assembly removal on page 4 26 The fuser exit sensor may not be functioning properly Go to Fuser exit sen
268. le If correct check the switch for a bent or deformed actuator lever or defective switch If incorrect replace the switch Excessive noise or vibration FRU Action 1 DC motor assembly Make sure all the motor plate mounting screws are tight 2 Idler pulley DC motor assembly Make sure the idler pulley is not binding on the pulley shaft Check the pulley for wear Check the idler pulley shaft on the motor mounting plate for damage or contamination 3 Drive pulley Check the drive pulley for wear binds or damage to the pulley or pulley shaft Make sure the pulley turns freely on the pulley shaft 4 Motor drive belt tray drive belt Check the DC motor drive belt for damage Make sure the belt is tracking correctly on the drive pulley idler pulley and motor pulley Check the tray drive belt for damage Make sure the belt is tracking EN on the lower section of the drive pulley and lead screw pulleys High capacity output stacker service check Service tip The majority of the mechanical components can be observed during operation by removing the left right and front covers The high capacity output stacker option functions without the covers installed Determine which paper path stacker assembly is not functioning properly Make sure the option s are installed correctly and the machine is configured correctly before attempting to service the high capacity output stacker option
269. lel port but the parallel port indicated has been disabled Once this message is displayed reporting of further errors is suppressed until the menus are entered or the printer is reset The following actions may be taken Press D to clear the message The printer discards any data received on the parallel port Press until Busy Waiting appears The following are available Reset Printer Reset Active Bin 57 XX Configuration Change The printer has attempted to restore the Print and Hold jobs from the disk and found that some or all of the jobs could not be restored The printer could not restore jobs from the disk because the configuration of the printer has changed This message alternates with the secondary message Held jobs may not be restored Some configuration changes that may cause this condition are Code version change Paper handling option is removed Disk has been moved to a different model printer Press V to clear the message Some of the Print and Hold jobs stored on the disk will not be restored They remain on the disk but cannot be accessed 58 XX Too Many Trays Attached This error code displays when too many input trays are attached to the printer 58 XX Too Many Disks Installed This error displays when too many disks are attached to the printer 59 XX Incompatible Output Bin x An incompatible output bin is installed For Output Bin x x21 2 or
270. ling printhead The paper may have jammed prior to or at the input sensor Print the event log and see if 201 or 931 errors are logged Service error code Explanation Error code 931 xx No first HYSNC Signal These errors usually indicate a failure in the HYSNC signal to the printhead Check the continuity of the cables connected to J2 and J4 Error Code 932 on the system board If incorrect replace the defective cable The Lost HYSNC voltage at J4 1 measures approximately 5 V dc If incorrect replace the system board The voltage at J2 7 measures approximately 24 V dc If incorrect replace the system board If correct replace the printhead assembly Error Code 934 xx These error codes indicate a problem with the mirror motor circuit in Mirror motor lost lock Error the printhead assembly or the mirror motor cable to the system board Code 935 cable or system board assembly The voltage at J5 2 measures Mirror motor unable to reach operating speed approximately 24 V dc If incorrect replace the system board If correct replace the FRUs in the following order System board Printhead assembly Signature button assembly service check Note If you are unable to clear a 32 xx Unsupported Cartridge User Error message be sure a print cartridge is correctly installed in the printer The cartridge is easily identified by the contact board on the right side rear of the cartridge Install another print cartr
271. lly 0000 displays with the maximum fail count being 999 999 Initially only four digits appear but additional digits appear as needed Each time the test finishes the screen updates If the test passes the pass counter increases by 1 however if the test fails a message displays for approximately three seconds Once the maximum count is reached the test stops The power indicator goes on solid and the final results display To stop the test before completion press Stop e 3 8 Service Manual IBM Infoprint 1532 1552 and 1572 Serial Wrap tests The serial wrap tests are used to check the operation of the serial port hardware using a wrap plug Use Serial 1 Wrap if a serial port is available through PCI slot 1 and Serial 2 Wrap if the serial port is available through PCI slot 2 To perform the Serial Wrap tests 1 Disconnect the serial interface cable and install the serial wrap plug 2 Select Serial 1 Wrap or Serial 2 Wrap from HARDWARE TESTS The power indicator blinks green indicating the test is in progress The test runs continuously until a maximum number of tests is reached Serial Wrap pu Fue P H represents the number of times the memory test has passed and finished successfully Initially 000000 displays with the maximum pass count being 999 999 F represents the number of times the memory test has failed and finished with errors Initially 0000 displays with the maximum fail count
272. lug the AC line cord remove the LVPS from the printer and check the continuity of fuse F1 See Low voltage power supply removal on page 4 54 If continuity is correct replace the LVPS assembly If the voltage is incorrect replace the L VPS assembly Loads connected to the system board Turn the printer off and disconnect each cable connected to the system board and each option installed on the system board until the problem is located Warning When removing any card installed on the system board observe all ESD precautions when handling these options Diagnostic information 2 81 IBM Infoprint 1532 1552 and 1572 Duplex option service check Messages displayed when a 23x Duplex Paper Jam displays 23x Paper Jam Leave Job Check Duplex in Finisher Primary message Secondary message If sheets have been accumulated to be stapled or offset when the jam is detected the printer alternately flashes the primary and secondary messages to indicate that all accumulated sheets should not be removed during the jam clearance procedure Obviously if no sheets have accumulated for stapling then no message flashing occurs and the primary message is used When the secondary message is posted if accumulated sheets are removed during jam clearance the printer does not reprint the removed sheets Furthermore after the printer resumes printing and the print job is completed the portion of the job p
273. mentos graves durante a desmontagem e manuten o deste produto Os profissionais destes servi os devem estar avisados deste facto e tomar os cuidados necess rios CUIDADO Quando vir este s mbolo existe a poss vel presen a de uma potencial AN tens o perigosa na zona do produto em que est a trabalhar Antes de come ar desligue o produto da tomada el ctrica ou seja cuidadoso caso o produto tenha de estar ligado corrente el ctrica para realizar a tarefa necess ria Service Manual IBM Infoprint 1532 1552 and 1572 Informacio de Seguretat La seguretat d aquest producte es basa en l avaluaci i aprovaci del disseny original i els components espec fics El fabricant no es fa responsable de les questions de Seguretat si s utilitzen peces de recanvi no autoritzades Lainformaci pel manteniment d aquest producte est orientada exclusivament a professionals i no est destinada a ning que no ho sigui Elrisc de xoc el ctric i de danys personals pot augmentar durant el proc s de desmuntatge i de servei d aquest producte El personal professional ha d estar ne assabentat i prendre les mesures convenients PRECAUCI aquest s mbol indica que el voltatge de la part de l equip amb la qual AN esteu treballant s perill s Abans de comen ar desendolleu l equip o extremeu les precaucions si per treballar amb l equip l heu de connectar
274. mirror motor Ground HSYNC CN HSYNC ID 5 V dc o NI aj AJ OJ N i e o A D J4 Main fan FANSTALL Ground wy n5 MAINFAN J5 Cartridge fan CARTFANSTAIL Ground w n5 CARTFAN J6 Hopper full output bin sensor HOP FULL Ground wy n5 HOP LED J7 USB port NI OO a A O N 5 2 Service Manual System board see System board on page 5 1 IBM Infoprint 1532 1552 and 1572 Connector Pin no Signal J8 Cover closed switch Cov Closed Ground 5V dc J10 Fuser DC Ww n NARMEDIA Ground THERM Ground THUMP 5V dc THUMPRET EXIT SNS o CO NI Oy A OW N 3 3 V dc A o I2C CLK L5 I2C DAT L5 J13 Operator panel e I2C DAT 5 V dc I2C CLK Ground PANEL INT 3 3 V dc N OO Oy BR Wy N Ground J14 Signature button SM Cart ine Ground J15 HVPS input sensor Cartridge toner wheel sensor ATSERVO TXENABLE XFR 24 V dc switched CHARGE Ground DEV Ground o CO 0 01 BY OJN INPUTSENSX 5 V dc switched i 5 V dc A n TONER WHEELX A wo Ground Connector lo
275. mory configuration 1 4 operating clearances 1 4 power requirements 1 6 print media 1 15 resolution 1 3 speed and performance 1 3 StapleSmart finisher locations 5 12 parts catalog 7 65 7 66 7 67 7 68 service check 2 123 start 2 1 strobe adjustment 3 21 switch cover closed 2 80 symptoms base printer 2 5 duplex option 2 6 envelope feeder 2 6 high capacity feeder 2 5 output expander option 2 6 paper trays 2 6 StapleSmart finisher 2 7 system board connectors 5 1 parts catalog 7 30 removal 4 76 service check 2 126 system code 3 1 T theory of operation autocompensator 3 31 autoconnect cabling and connectors 3 32 duplex unit 3 32 option microcode 3 32 toner sensor removal 4 77 tools 1 19 Top Margin duplex 3 10 simplex front side 3 4 transfer roll assembly parts catalog 7 26 removal 4 77 service check 2 128 transparencies 1 16 U unique tools 1 19 unsatisfactory papers 1 15 upper front cover parts catalog 7 2 removal 4 11 upper front cover hinge assembly removal 4 78 upper front cover latch removal 4 13 IBM Infoprint 1532 1552 and 1572 upper paper deflector 4 79 user attendance messages 2 32 user line 2 link messages 2 43 user status displays 2 31 W warm up time 3 22 warning messages user status displays 2 31 wiper cover 4 4 wrap tests 3 8 Index l 7 IBM Infoprint 1532 1552 and 1572 l 8 Service Manual IBM Infoprint 1532 1552 and 1572 Part number index P N 1319128 1319128 40
276. mum PWM for the low speed portion of the test The results should be in the range of 11 through 1F inclusively hex Ignore bytes EE and FF If the test fails remove the drive belt from the duplex DC motor and run the motor test again For the duplex DC motor to pass the test the following results must display AA 00 BB in the range of 29 through 3E inclusively hex e CC in the range of 35 through 51 inclusively hex e DDzinthe range of OC through 13 inclusively hex For the duplex drive system to pass the test the following results must display AA BB 00 in the range of 29 through 3F inclusively hex e CC in the range of 3A through 5D inclusively hex e DD inthe range of 11 through 1F inclusively hex 3 Press Back O or Stop to exit the test Diagnostic aids 3 11 IBM Infoprint 1532 1552 and 1572 Duplex Feed 1 This test feeds a blank sheet of paper to the duplex paper stop position 1 This test can be run using any of the supported paper sizes To run the Duplex Feed 1 Test 1 Select Duplex Feed 1 from DUPLEX TESTS The power indicator blinks while the paper is feeding and the message Duplex Feed 1 Feeding displays The message Duplex Feed 1 Clear Paper displays when the paper reaches paper stop position 1 and the power indicator turns on solid Remove the media from the duplex unit and clear the message on the operator panel by pressing Back or Stop Duplex
277. n If a problem is found replace the fuser assembly See Fuser assembly removal on page 4 26 The fuser exit sensor may not be functioning properly Go to Fuser exit sensor service check on page 2 92 201 91 Main drive motor identification failed Fuser page count is not available Main drive motor not working Check the connections to the motor and system board If not problem is found go to Main drive service check on page 2 105 Diagnostic information 2 51 IBM Infoprint 1532 1552 and 1572 User attendance messages paper jams and paper handling errors 2xx xx Error code Sub codes Description Possible causes Action 201 92 Page did not reach exit sensor Fuser page count is not available Page jammed on fuser input guide Page did not enter or exit fuser nip cleanly Exit sensor not functioning correctly Check the fuser entry guide for toner build up Check the fuser for wear or contamination If a problem is found replace the fuser assembly See Fuser assembly removal on page 4 26 The fuser exit sensor may not be functioning properly Go to Fuser exit sensor service check on page 2 92 201 94 Expected wide page not detected by narrow media sensor possible accordion jam Fuser page count is not available Page did not enter or exit fuser nip cleanly Narrow media sensor
278. n Machine type Parts catalog IBM Infoprint 1532 Network 4536 n01 1532 IBM Infoprint 1552 Network 4537 n01 1552 IBM Infoprint 1572 Network 4060 n01 1572 Parts catalog 7 1 IBM Infoprint 1532 1552 and 1572 Assembly 1 Covers 7 2 Service Manual Assembly 1 Covers IBM Infoprint 1532 1552 and 1572 Asm Part Units Units kit ira Index number mach or pkg Description 1 1 40X0001 1 1 Fuser wiper cover assembly 2 40X0002 1 1 Redrive cap cover assembly 3 40X0003 1 1 Laser cover assembly 250 sheet output 1532 3 40X0004 1 1 Laser cover assembly 500 sheet output 1552 1572 4 40X0050 2 1 Counterbalance spring 5 40X0005 1 1 Paper support 6 40X0006 1 1 Upper front cover hinge assembly includes USB cable 1 Cover open switch and cable 1 Left cable cover 1 Right cable cover 1 Left hinge spring 1 Right hinge spring 1 7 40X0007 1 1 Right side cover 250 sheet output 1532 7 40X0008 1 1 Right side cover 500 sheet output 1552 1572 8 40X0011 1 1 Upper cover latch spring 9 40X0017 1 1 Lower front cover assembly 10 40X0151 1 1 USB board assembly 11 40X0010 1 1 Upper front cover assembly with IBM logo including Operator panel board 1 Stop button 1 Menu button 1 Back button 1 LED cap 1 Navigation buttons 4 Number pad buttons 1 Navigation select button 1 Number pad rubber dome sheet 1 USB board 1 Functional rubber sheet 1 12 40X0014
279. n x passThru Open Full Open NearFull Qpen e passThru Pass thru sensor e Full Bin full sensor NearFull Bin near full sensor Manually actuate each of the output expander sensors and the display by each sensor toggles from Open to Closed Press Back or Stop to exit the test Diagnostic aids 3 15 IBM Infoprint 1532 1552 and 1572 Sensor Test high capacity output stacker 1 Select Sensor Test from OUTPUT BIN TESTS 2 Select Output Bin x x number of the output option to be tested The following screen is displayed HC Binx TP OPpassThru Open Full Open NearFull Open e TP High capacity top position sensor e passThru High capacity pass thru sensor e Full High capacity bin full sensor lower part of dual sensor e NearFull High capacity bin near full sensor upper part of dual sensor 3 Manually actuate each of the sensors of the high capacity stacker and the display by each sensor toggles from Open to Closed 4 Press Back O or Stop to exit the test Sensor Tests 5 bin mailbox 1 Select Sensor Tests from OUTPUT BIN TESTS 2 Select Output Bin x x number of the output option to be tested The following screen is displayed Output Bin x P1 OP P2 OP L NL e passThru 5 bin mailbox pass thru sensor shows Open or Closed e mailboxEmpty 5 bin mailbox empty sensor shows Norma for a normal level NearFul1 for nearly full and Ful for full 3 Manually actuate each of the sensors of the
280. narrow media sensor cable for correct installation or cable any signs of damage to the cable or to the connectors If no problem is found go to step 3 If a problem with the installation is found install the cable correctly If damage to the cable or the connectors is found replace the cable 3 Fuser narrow media sensor Make sure the sensor flag is not binding and is operating properly If flag the sensor is operating properly go to step 4 If the sensor is not operation properly repair or replace the sensor assembly See Fuser narrow media sensor removal on page 4 34 4 Fuser assembly Check the continuity of the fuser narrow media sensor cable If incorrect replace the cable if correct check the continuity of the Dd narrow media Sensor fuser to system board cable If incorrect replace the cable if correct replace the following FRUs in the order shown Fuser board Fuser board des to system board Fuser assembly See Fuser assembly removal on page 4 26 System board See System board and inner shield removal System board on page 4 76 Diagnostic information 2 93 IBM Infoprint 1532 1552 and 1572 FRU Action With the redrive assembly removed from the printer enter Diagnostics mode and run the printer test from tray 1 and observe the media as it passes over the exit sensor Check to see that the sensor flag is operating correctly If the sensor flag and hardware a
281. nd 5 Install the power takeoff shaft and spring 6 Install the gear guard 7 Install the inner shield 4 22 Service Manual IBM Infoprint 1532 1552 and 1572 Cartridge duct removal 1 Open the left door 2 Disconnect the printhead laser cable from J2 on the system board 3 Remove the three screws securing the cartridge duct A Note It may be necessary to pull the main fan cable B up and out of the way to remove the duct 3 B 4 Reconnect the printhead laser cable Note Be sure to reposition the main fan cable if you moved it out of the way when removing the duct Repair information 4 23 IBM Infoprint 1532 1552 and 1572 Developer drive assembly removal 1 Remove the system board and inner shield See System board and inner shield removal on page 4 76 2 Remove the two short screws A and the one long screw B securing the developer drive assembly 3 Remove the developer drive assembly 4 Remove the developer drive coupler kit See Developer drive coupler kit removal on page 4 25 Installation 1 Place the developer coupler into the main motor drive shaft 2 Place the developer drive shaft on the developer drive 3 Align the developer drive shaft with the coupler 4 Be sure to replace the screws in the same positions 4 24 Service Manual IBM Infoprint 1532 1552 and 1572 Developer drive coupler kit removal 1 Remove the developer drive See Develope
282. nd cable assembly are easily damaged Do not allow the right side cover to hang by the switch and cable assembly Disconnect the 10 pin cable from the stapler assembly Hold the stapler assembly with one hand while removing the three screws from the assembly The assembly is heavy and easy to drop Check the stapler assembly for damaged or broken parts Check the flag and spring assembly on the front of the stapler assembly to see if the flag or spring are broken or missing If any problem is found replace the stapler assembly If no problem is found continue with step 5 Carefully cycle the large gear on the side of the stapler assembly and try to free the cartridge holder assembly Note Look for staples jammed at the throat of the cartridge holder and remove any that are found Gently try to remove the cartridge holder from the stapler assembly It may be necessary to manually cycle the large gear on the side of the stapler assembly to release the cartridge holder Reinstall the stapler assembly with a new stapler cartridge holder and staples Run the Finisher Feed Test to check the option If the problem continues go to step 2 2 Stapler to stapler board J3 cable Check the continuity of the cable If a problem is found replace the stapler option 283 xx Staple Jam Check Stapler displays FRU Action 1 Staple cartridge holder Check the staple cartridge holder for any signs of d
283. nd check the resistance between J15 7 and printer ground The resistance measures approximately 0 ohms If incorrect make sure the system board is mounted correctly and securely grounded If correct replace the system board Print quality residual image Service tip Install a new print cartridge if available before doing this service check Residual image can be caused by the photoconductor cleaning blade and other parts inside the print cartridge FRU Action 1 Hot roll fuser assembly Check the fuser assembly for toner contamination The hot roll especially might cause toner to be retained and deposited on the page Diagnostic information 2 121 IBM Infoprint 1532 1552 and 1572 Print quality light print Service tip Check the toner saver and print darkness settings first if the print is light FRU Action 1 Transfer roll Check the right end of the transfer roll shaft for signs of wear or contamination If incorrect replace the transfer roll 2 Right side transfer roll arm assembly HVPS Check the right side transfer roll arm assembly bearing for wear or contamination Also make sure the transfer cable is firmly attached to the bearing If incorrect replace the right side transfer arm assembly Check the connection of the transfer roll assembly cable to the transformer on the HVPS board Check the continuity of the cable from the bearing to the spade terminal on the
284. nect cable assembly 3 40X0223 1 1 HVPS input sensor toner sensor cable assembly 4 40X0157 1 1 Top autoconnect cable assembly 5 40X0224 1 1 LVPS to system board cable assembly Parts catalog 7 37 IBM Infoprint 1532 1552 and 1572 Assembly 20 Cabling diagrams 4 7 38 Service Manual IBM Infoprint 1532 1552 and 1572 Assembly 20 Cabling diagrams 4 Asm Part Units Units kit Index number mach or pkg Description 20 1 40X0006 1 1 Upper front cover hinge assembly includes USB cable A 1 Operator panel cable B 1 Cover open switch cable C 1 2 40X0162 1 1 System board to fuser board cable assembly 3 40X0163 1 1 Fuser AC lamp to LVPS cable assembly 4 40X0226 1 1 Fuser connector fuser AC to fuser lamp Parts catalog 7 39 IBM Infoprint 1532 1552 and 1572 Assembly 21 Cabling diagrams 5 7 40 Service Manual IBM Infoprint 1532 1552 and 1572 Assembly 21 Cabling diagrams 5 Asm Part Units Units kit Index number mach_ or pkg 21 1 40X0083 Description Frame assembly with solenoid and cable 1 1 2 40X0159 1 1 Main drive motor cable assembly 3 40X0035 1 1 EP fan with cable 250 sheet 1532 3 40X0249 1 1 EP fan with cable 500 sheet 1552 1572 4 40x0053 1 1 Main fan 250 sheet 4 40X0054 1 1 Main fan 500 sheet Parts catalog 7 41 IBM Infoprint 1532 1552 and 1572 Assembly 22 Optional
285. ng AC power count between 400 000 e Poor supply line voltage and 499 999 Excessive load on the fuser Low voltage or incorrect lamp Incorrect hot roll Abrupt change in temperatures that has disrupted control 920 51 Hot roll took too long to Bad thermistor circuit or cabling Go to 920 xx Cold fuser heat up after transitioning to new enhanced mode Fuser page count more than 500 000 Fuser not receiving AC power Poor supply line voltage Low voltage or incorrect lamp Incorrect hot roll service check on page 2 87 Diagnostic information 2 13 IBM Infoprint 1532 1552 and 1572 Service error codes 9xx xx continued Error Sub i mare code codes Display text Description Action 92 52 Hot roll fell too far below Bad thermistor circuit or cabling Go to 920 xx Cold fuser dane Anna oet Noisy thermistor signal service check on page 2 87 page count more than Fuser not receiving AC power 500 000 Poor supply line voltage Low voltage or incorrect lamp Incorrect hot roll 920 58 Hot roll too cool while Bad thermistor circuit or cabling Go to 920 xx Cold fuser checking for slope Noisy thermistor signal service check on page 2 87 change Fuser page y gna count more than Fuser not receiving AC power 500 000 Poor supply line voltage Low voltage or incorrect lamp Incorrect hot roll 920 54 Hot rol
286. ng a large quantity After printing approximately 10 000 pages of card stock or each time you replace the print cartridge complete the following steps to maintain printer feeding reliability 1 Print five sheets of paper 2 Wait approximately five seconds 3 Print five more sheets of paper When printing on card stock e Set the Paper Type menu item in the Paper Menu to Card Stock from the operator panel from the printer driver in the Local Printer Setup Utility or from MarkVision Beaware that preprinting perforation and creasing can significantly affect the print quality and cause print media handling or jamming problems e Avoid using card stock that may release hazardous emissions when heated e Do not use preprinted card stock manufactured with chemicals that may contaminate the printer Preprinting introduces semi liquid and volatile components into the printer We recommend the use of grain short card stock Storing print media Use the following guidelines to avoid paper feeding problems and uneven print quality e Store paper in an environment where the temperature is approximately 21 C 70 F and the relative humidity is 4096 Store cartons of paper on a pallet or shelf rather than directly on the floor e If you store individual packages of paper out of the original carton make sure they rest on a flat surface so the edges do not buckle or curl e Do not place anything on top of paper packages Store
287. ng replacement 1 Place the spring on the left pin A 2 Set the tang B on the flag 4 36 Service Manual IBM Infoprint 1532 1552 and 1572 3 Rotate the bent end C of the spring to add tension place the pins between the sensor cover arms and rest the bent end against the sensor cover frame Note After replacing the sensor flag and spring make sure the flag moves properly Repair information 4 37 IBM Infoprint 1532 1552 and 1572 Fuser to LVPS AC cable removal CAUTION Unplug the printer before you begin Remove the fuser wick assembly cover See Fuser wiper cover assembly removal on page 4 4 Remove the redrive assembly See Redrive assembly removal on page 4 74 Remove the right side cover See Right cover removal on page 4 8 Disconnect the fuser to LVPS AC cable A from the fuser lamp connector on the fuser and remove the cable through the cable retainer B and the lower rectangular opening C in the fuser frame BON o 5 Remove the pass thru plate See Pass thru plate on page 4 18 6 Disconnect the LVPS to system board DC cable D from the LVPS 4 38 Service Manual IBM Infoprint 1532 1552 and 1572 T Pull the LVPS assembly far enough out from the right side of the printer to disconnect the fuser to LVPS AC cable from the LVPS E Note The LVPS assembly may be difficult to remove from the printer Do not use excessive force in the removal E 8
288. not functioning correctly Actual page is narrow when wide page was expected If label media ensure front edge meets 1 8 inch requirement Check the fuser for wear or contamination If a problem is found replace the fuser assembly See Fuser assembly removal on page 4 26 If media is narrow then turn off first sheet detection engine settings 3 16 In Diagnostics mode select PRINTER SETUP and Engine Setting 3 The fuser narrow media sensor may not be functioning properly Go to Fuser narrow media sensor service check on page 2 93 2 52 Service Manual IBM Infoprint 1532 1552 and 1572 User attendance messages paper jams and paper handling errors 2xx xx Error code Sub codes Description Possible causes Action 202 00 Paper jam at fuser exit or redrive area Fuser page count between 0 and 99 999 Page may be jammed in fuser exit or redrive area Make sure the redrive door is complete closed Check the fuser for any signs of wear or contamination If any are found replace the fuser assembly See Fuser assembly removal on page 4 26 Turn media over to reduce W curl Check upper redrive diverter and diverter spring for any signs of damage a loose spring or binding parts Repair the redrive as necessary Check any installed output option s that may be installed for correct installation and alignment The fuser e
289. not staple Go to StapleSmart finisher service check on page 2 123 Printer does not recognize StapleSmart Go to StapleSmart finisher service check on page 2 123 Finisher Option as being installed Close Top Cover displayed Unable to clear Go to StapleSmart finisher service check on page 2 123 or reset message POST incomplete Close Finisher Side Cover displayed Go to StapleSmart finisher service check on page 2 123 Unable to clear or reset message POST incomplete Paper feeds into finisher option output tray Go to StapleSmart finisher service check on page 2 123 Paper is not stapled and paper does not align with the right side Paper feeds into finisher option Paper Go to StapleSmart finisher service check on page 2 123 aligns with the right side The stapler does not staple Paper is transported into the output tray but Go to StapleSmart finisher service check on page 2 123 is not stapled Stapled sheets are not transported to the Go to StapleSmart finisher service check on page 2 123 output tray Diagnostic information 2 7 IBM Infoprint 1532 1552 and 1572 Messages and error codes Service error codes Service error codes are generally non recoverable except in an intermittent condition when you can POR the printer to temporarily recover from the error condition Service error codes 9xx xx
290. nt harness cable Check the toner sensor portion of the front harness cable to make sure it is properly seated into the toner sensor If correct at both the sensor and system board J15 check the continuity of the cable If incorrect replace the cable 3 Toner sensor The toner sensor cable is part of the front harness and part of connector J15 on the system board Check the voltage at J15 11 It reads approximately 5 V dc If incorrect replace the system board If correct check the voltage at J15 12 It reads approximately 5 V dc with the system board removed from the printer If incorrect replace the system board If correct replace the toner sensor assembly A bad ground connection between J15 13 on the system board and pin 3 on the toner sensor results in a 929 service error 2 128 Service Manual IBM Infoprint 1532 1552 and 1572 Transfer roll service check Service tip The transfer roll is 51 02 mm 2 009 inch circumference Any print quality problems such as lines that are spaced 51 02 mm apart indicate you should check the transfer roll for damage and check for toner or foreign material buildup Service tip The transfer roll assembly is part of the maintenance kit and is replaced when an 88 Scheduled Maintenance displays Ask the customer if they have replaced the transfer roll recently CAUTION Make sure the printer is unplugged before making any checks on the transfer roll or AN associated parts f
291. ntinuity of pins 3 and 4 of the cable If correct replace the fuser assembly See Fuser assembly removal on page 4 26 If incorrect replace the fuser to system board cable Note If the error code still displays replace the system board See System board and inner shield removal on page 4 76 3 Fuser to system board cable System board Fuser assembly 925 xx Hot fuser service check Error Code 923 xx 924 xx and 925 xx may display for a hot fuser failure CAUTION The fuser may be hot use caution before removing or servicing working Unplug the printer before you begin or use caution if the printer must receive power in CAUTION There is a danger from hazardous voltage in the area of the printer where you are AN order to perform the task Service tip Set the Fuser Temperature to NORMAL before starting this service check In Diagnostics mode In Diagnostics mode select EP SETUP and Fuser Temp FRU Action 1 Fuser lamp If the fuser is 220 V machine a 115 V fuser may be installed If the printer is not a 115 V model then go to step 2 If the printer is a 220 V model then check to make sure that the correct lamp is installed Note If the fuser lamp is replaced allow the fuser to cool or a 925 xx error could be displayed 2 AC power source Check the AC power source to make sure it meets specifications If the AC power source does not meet specifications inform the customer If
292. o check the voltage between CN 1 and CN1 3 on the LVPS board Plug in the power cord turn the printer on and check the voltage If correct replace the LVPS to fuser AC cable if incorrect replace the LVPS assembly Note If the fuses in the L VPS are blown the LVPS assembly must be replaced Fuser top cover assembly thermistor thermistor cable Fuser to system board DC cable Check to make sure that the thermistor is installed correctly to J5 on the fuser control card If installed correctly check the cable for any signs of damage If any problems are found replace the fuser top cover assembly If no problem is found check the fuser to system board DC cable for correct installation at J1 on the fuser control card If no problem is found check the fuser to system board cable for correct installation at J10 on the system board Error code 920 06 displayed LVPS System board System board to LVPS cable Carefully check the installation of the LVPS to system board cable to J27 on the system board and to CN2 on the LVPS If the cable is not seated or installed properly reseat the cable and retry the printer If the cable is installed correctly replace the following FRUs in the order shown LVPS assembly See Low voltage power supply removal on page 4 54 System board assembly See System board and inner shield removal on page 4 76 L VPS to system board cable Fuser assembly If no
293. o de galio de funcionamiento nominal a 5 milivatios en una longitud de onda de 770 a 795 nan metros El sistema l ser y la impresora est n dise ados de forma que ninguna persona pueda verse afectada por ningun tipo de radiaci n l ser superior al nivel de la Clase durante su uso normal el mantenimiento realizado por el usuario o cualquier otra situaci n de servicio t cnico Declarac o sobre Laser xii A impressora est certificada nos E U A em conformidade com os requisitos da regulamenta o DHHS 21 CFR Subcap tulo J para a Classe 1 de produtos laser Em outros locais est certificada como um produto laser da Classe I em conformidade com os requisitos da norma IEC 60825 1 Os produtos laser da Classe n o s o considerados perigosos Internamente a impressora cont m um produto laser da Classe Illb 3b designado laser de arseneto de pot ssio de 5 milliwatts operando numa faixa de comprimento de onda entre 770 e 795 nan metros O sistema e a impressora laser foram concebidos de forma a nunca existir qualquer possiblidade de acesso humano a radia o laser superior a um nivel de Classe durante a opera o normal a manuten o feita pelo utilizador ou condi es de assist ncia prescritas Service Manual IBM Infoprint 1532 1552 and 1572 Laserinformatie De printer voldoet aan de eisen die gesteld worden aan een laserprodukt van klasse Voor de Verenigde Staten zijn deze eisen vastgelegd in DHHS 21 CFR Sub
294. odass esed V EREPAREREOEZRRRE ke web he esses tieee nee gh 3 2 AVOID TOSS o3 addu ac Rae cee Ea D ebat dui MID ea Rona Ga RUE ene bud dr zs tub ion peas 3 2 Exiting IDISgnostics MOJE 155 epo PESEREEEREREREPHRI CECRD HERE REN ORERCRERRHEER P Runden 4 3 4 REGISTRATION aiu oe dde deg peEDR DURER Bre teed E EE E RE eed ess 3 4 QUICK Np cT 3 5 PRINT TESIS 22 Ene 3 6 liipUESOUICe 16515 ows cciock eer ee arse qoRCSI RR ETeIGILREPA Xd qud id ad PEG PR RA 3 6 Print quality pages Pr Quality POS ussssusskaees Ens i ES Rp Ea abe E E ree ere ues pus 3 6 FARDWARE TESTS 20u ccdansceadeieadeeeated Kunai EE bota ub Ada A as oS obo dO acea Ire 3 7 Panel T6Sl iocenDeeRERRREPRUURRPR ERN ERES Iudae GRE CAP Pe RREP REPE PI ERR RET 3 7 Suoi WOR MERE TERRE T i 1 agua Na ted e tabs woe obs 3 7 DRAM Te8L lLigebEUEPPRRO pel eeeeindeeidestierseseetstidesheeees aes PEE Ip 3 7 CACHE WEST ci bbs ctp e dene da Seg keds Abt aua Maia Gs ad GUase tO Sa a 3 8 Parallel Wap Teste ci secos bep bead Db PI A PLPSRREHIP REIP RUF EE NA MC OE P TEN E 3 8 Dela VIAM IBOIS 25 254 25 uu Wa qudd Saale aca RUP Gaya UN Pa depu d wt adque Ser B 3 9 DUPLEX TESTS s cudds ddp eR hied etir dx adidas ER au SR aA Ra ES aS 3 9 QUICK TeSt JUDEN 22 dried ict dG Obert SIGS eese dUed eg TRAE i ilU de bd ER Rd 3 9 Top Margit QUIS iade odor bat dose tare Stores ERR dob dor 9b ekdoe RE DeREE Qe 3 10 Sensor Tes IQUBIGX cu ines hee Pee ede Re iere Fdscbm ede pq ud deese bs 3 10 Motor TeSt TOHplex 1
295. om farlige Skriveren inneholder internt en klasse IIIb 3b laser som best r av en gallium arsenlaserenhet som avgir str ling i bolgelengdeomradet 770 795 nanometer Lasersystemet og skriveren er utformet slik at personer aldri utsettes for laserstraling ut over klasse I niva under vanlig bruk vedlikehold som utf res av brukeren eller foreskrevne serviceoperasjoner Av s sobre el L ser Segons ha estat certificat als Estats Units aquesta impressora compleix els requisits de DHHS 21 CFR apartat J pels productes l ser de classe 1 i segons ha estat certificat en altres llocs s un producte laser de classe que compleix els requisits d IEC 60825 1 Els productes l ser de classe no es consideren perillosos Aquesta impressora cont un l ser de classe IIIb 3b d arseni r de gal li nominalment de 5 mil liwats i funciona a la regi de longitud d ona de 770 795 nan metres El sistema l ser i la impressora han sigut concebuts de manera que mai hi hagi exposici a la radiaci l ser per sobre d un nivell de classe durant una operaci normal durant les tasques de manteniment d usuari ni durant els serveis que satisfacin les condicions prescrites XiV Service Manual IBM Infoprint 1532 1552 and 1572 Japanese Laser Notice L 3 icBiy 535509 IZO7ZULZS i KECADHHS 21 CFR9Z7f9Tv 77 07241 1 OH Edi ULIVv yv 8s casos TwcvoE KKABUATAIIEC 8S25DRBtme LEZ F ALOV YV WMECHSCEMMMANTIET 29XI0v Vv Wpiifsl
296. om tray 1 for example select PRINT TESTS Tray 1 and Continuous and observe the media as it passes over the exit and narrow media sensors Check that the sensor flags are operating correctly If the sensor flags and hardware are operating incorrectly repair or replace the failing sensor assembly If no problem is found check the fuser for any signs of media in the fuser or any signs of toner or other contamination If a problem is found clean or remove the debris or contamination Fuser narrow media sensor service check If any of the following error codes are displayed a problem may exist in the area of the narrow media sensor assembly 201 04 201 14 201 24 201 34 201 44 201 54 and 201 94 Fuser exit and fuser narrow media sensor status check Printer printing media over sensor s non narrow media fed through the printer Printer printing narrow media fed through the printer Printer not printing no media over sensors Exit sensor open Exit sensor closed Exit sensor closed Narrow media sensor open Narrow media sensor closed Narrow media sensor open FRU Action 1 Fuser narrow media sensor Enter the Diagnostics mode select BASE SENSOR TEST and sensor test select the NM Sensor to test it for proper operation If the narrow media sensor fails the test go to step 2 if the narrow media sensor does not pass the test go to step 5 2 Fuser narrow media sensor Check the fuser
297. omplete output expander assembly rrr rr rrr rrr rrr rere 7 48 Complete high capacity output expander 0 rrr rrr reer reer rere 7 50 Universal adjustable tray assembly400 sheet 7 69 Complete StapleSmart option 2 src rrr re rn renee rene 7 65 Tray assembly option250 sheet 2 2 r rrr re 7 43 Pick arm assembly 22 rrr rrr rrr tr eee reece ee 7 42 Part number index I 13 IBM Infoprint 1532 1552 and 1572 56P4127 56P4128 56P4129 56P4130 56P4131 56P4132 56P4133 56P4137 56P4139 56P4142 56P4143 56P4145 56P4147 56P4150 56P4155 56P4157 56P4162 56P4163 56P4176 56P4178 56P4179 56P4180 56P4181 56P4182 56P4183 56P4185 56P4186 56P4188 56P4190 56P4191 56P4194 56P4194 56P4195 56P4196 56P4197 56P4198 56P4203 56P4204 56P4205 56P4206 56P4207 56P4208 56P4210 56P4211 56P4212 56P4213 56P4218 56P4219 56P4221 56P4222 56P4223 56P4224 56P4225 56P4226 56P4228 56P4229 56P4230 56P4232 56P4233 Option pass thru sensor 7 42 7 44 7 63 Bin low sensor with cable 7 42 7 44 Paper out arm250 sheet er ern eee eee eee 7 42 Side restraint250 sheet tray een nee nn eee eee 7 43 Back restraint250 sheet tray 0 22 ene een nr en nee eee eee eee 7 43 Output
298. on A printer option Input Tray or Envelope Feeder has been attached while the printer is powered on To use the option the printer must first be powered off and back on again Data loss results if print jobs are active when the printer is power cycled If a print job is active then remove the option and finish the job The printer automatically clears the message once the option is removed Once the job is complete turn off the printer and attach the option again Insert Duplex Front Cover The duplex front access cover is not installed Close Duplex Rear Door The duplex rear door is open Diagnostic information 2 43 IBM Infoprint 1532 1552 and 1572 User attendance messages paper jams and paper handling errors 2xx xx When the printer jams the appropriate jam message will be displayed on the printer operator panel If you select Show Areas on the operator panel you can view one or more images to help you clear the jam 23 lt x gt Paper Jam 3 pages jammed Continue Show Areas Show Areas Show Duplex Show Rear Door Show Finisher 1 Open manual feed door User attendance messages paper jams and paper handling errors 2xx xx Error code Sub codes Description Possible causes Action 200 00 Paper jam around input sensor Multi sheet feed that is shingled Tray size sensing wrong size Paper jam leaving page over sensor Fan media and stack flat in
299. on Possible causes Action 202 10 Paper jam around fuser or redrive area Fuser page count between 100 000 and 199 999 Page may be jammed in fuser exit or redrive area Make sure the redrive door is complete closed Check the fuser for any signs of wear or contamination If any are found replace the fuser assembly See Fuser assembly removal on page 4 26 Turn media over to reduce W curl Check upper redrive diverter and diverter spring for any signs of damage a loose spring or binding parts Repair the redrive as necessary Check any installed output options s that may be installed for correct installation and alignment The fuser exit sensor may not be functioning properly Go to Fuser exit sensor service check on page 2 92 202 11 Page did not cleanly exit fuser or redrive area Fuser page count between 100 000 and 199 999 Page may be jammed in fuser exit or redrive area Make sure the redrive door is complete closed Check the fuser for any signs of wear or contamination If any are found replace the fuser assembly See Fuser assembly removal on page 4 26 Turn media over to reduce W curl Check upper redrive diverter and diverter spring for any signs of damage a loose spring or binding parts Repair the redrive as necessary Check any installed output options s that may be installed for correct installa
300. on If none is available go to 232 xx Jam displays on the operator panel on page 2 83 233 00 Paper failed to make duplex doublefeed sensor during turnaround Duplex rear door not fully latched Duplex feed system not working correctly Make sure the duplex assembly rear door is properly latched If available try another duplex option If none is available go to 233 xx Jam displayed on operator panel on page 2 83 234 00 Paper did not arrive at duplex exit sensor Duplex rear door not fully latched Duplex feed system not working correctly Severely skewed media coming from the printer Check the media coming from the printer to the duplex option is not damaged or skewed If the media is not damaged or skewed try another duplex option if available If not available replace the duplex option Diagnostic information 2 67 IBM Infoprint 1532 1552 and 1572 User attendance messages paper jams and paper handling errors 2xx xx Error code Sub cod s Description Possible causes Action 235 00 Paper reached the duplex exit sensor but another sheet is still detected over the doublefeed sensor Double feed separated in duplex Remove the two sheets from the duplex option and see if the duplex fails again Remove the sheets if it fails again Run the duplex Feed 1 and Feed 2 Tests to see if they pass See Duplex Feed
301. on 12 if 12 errors have occurred If an error occurs after the log is full the oldest error is discarded Identical errors in consecutive positions in the log are entered so there may be repetitions All 2xx and 9xx error messages are stored in the event log To view the event log 1 Select Display Log from EVENT LOG Up to three error codes display at a time Press A or W to view additional error codes 2 Press Back Q to return to the EVENT LOG menu Print Log Additional diagnostic information is available when you print the event log from DIAGNOSTICS rather than CONFIG MENU The Event Log printed from DIAGNOSTICS includes Detailed printer information including code versions Time and date stamps e Page counts for most errors e Additional debug information in some cases Model and Event Log Serial number Lexmark 7642 lin ccce Device Information Printer information Panel display Event Log Information e when error occurred _ D Page count A Earliest error code 11001111 Next error code The printed event log can be faxed to IBM or your next level of support for verification or diagnosis Diagnostic aids 3 23 IBM Infoprint 1532 1552 and 1572 To print the event log Select Print Log from EVENT LOG Press Back to return to EVENT LOG Clear Log Use Clear Log to remove the current information in the Event Log This affects both the view
302. onal flash memory 32 and 64 MB available Note One firmware card and one flash memory card are supported Either slot supports both card types Depending upon the options and features used additional memory may be required to optimize performance Available memory options Optional 128MB 256MB and 512MB SDRAM DIMMs are available from IBM The memory options are 168 pin synchronous DRAM DIMMs Flash memory options include 32MB and 64MB Operating clearances Printer side Measurement Left and right side 12 in 30 48 cm Front 20 in 50 8 cm Rear 12 in 30 48 cm Top 54 in 137 16 cm Allow clearance above the printer front door clearance and for adding options such as additional input drawers output expander high capacity output stacker or StapleSmart finisher 1 4 Service Manual Dimensions IBM Infoprint 1532 1552 and 1572 Description Height Width Depth Weight Printer IBM Infoprint 1532 base printer 13 6 in 16 6 in 19 6 in 38 0 Ib 345 mm 421 mm 498 mm 17 0kg IBM Infoprint 1552 base printer 16 0 in 17 2 in 20 2 in 51 6 Ib 406 mm 436 mm 513 mm 23 1 kg IBM Infoprint 1572 base printer 16 in 17 2 in 20 2 in 51 6 Ib 406 mm 436 mm 513 mm 23 1 kg Options Duplex 250 page option 2 13 in 15 6 in 23 4 in 11 1 Ib 54 mm 398 mm 595 mm 5 03 kg Duplex 500 page
303. oning properly Go to Fuser exit sensor service check on page 2 92 202 21 Page did not cleanly exit fuser or redrive area Fuser page count between 200 000 and 299 999 Page may be jammed in fuser exit or redrive area Make sure the redrive door is complete closed Check the fuser for any signs of wear or contamination If any are found replace the fuser assembly See Fuser assembly removal on page 4 26 Turn media over to reduce W curl Check upper redrive diverter and diverter spring for any signs of damage a loose spring or binding parts Repair the redrive as necessary Check any installed output options s that may be installed for correct installation and alignment The fuser exit sensor may not be functioning properly Go to Fuser exit sensor service check on page 2 92 Diagnostic information 2 57 IBM Infoprint 1532 1552 and 1572 User attendance messages paper jams and paper handling errors 2xx xx sensor during warm up Fuser page count between 200 000 and 299 999 covered A page may not have been cleared from a prior jam Frror cub Description Possible causes Action code codes 202 22 Exit sensor covered too Page may be jammed in fuser exit or Make sure the redrive door long Fuser page count redrive area is complete closed peti es 200 000 and Check the fuser for any NIE signs o
304. oooooooo 2 Ground 3 prirxd 4 Ground 5 Ground J15 Stapler 1 Dooropin door open 2 Ground 3 5Vswitch Connector locations and connections 5 13 IBM Infoprint 1532 1552 and 1572 5 14 Service Manual IBM Infoprint 1532 1552 and 1572 6 Preventive maintenance This chapter describes procedures for printer preventive maintenance Following these recommendations can help prevent problems and maintain optimum performance Safety inspection guide The purpose of this inspection guide is to aid you in identifying unsafe conditions If any unsafe conditions exist find out how serious the hazard could be and if you can continue before you correct the hazard Check the following items e Damaged missing or altered parts especially in the area of the on off switch and the power supply Damaged missing or altered covers especially in the area of the top cover and the power supply cover Possible safety exposure from any non IBM attachments Lubrication specifications No requirements for this printer Scheduled maintenance Maintenance kit The operator panel displays the message 88 Scheduled Maintenance at each 300K page count interval It is necessary to replace the fuser assembly transfer roller charge roll and pick tires at this interval to maintain the print quality and reliability of the printer The parts are available as a maintenance kit with the following part numbers Maintenance kits
305. opped the status line in the operator panel will show Stopped and a list of options will appear A The Up or Down buttons are used to move up and down lists When navigating through a list using the Up or Down button the cursor Navigation buttons W moves one line at a time Pressing the Down button at the bottom of the Screen changes the screen to the next whole page C A2 The Left or Right buttons are used to move within a screen such as lt P moving from one menu index item to another They are also used to scroll through text that will not fit on the screen YS The Select button is used to initiate action on a selection Press Select when the cursor appears next to the selection you want such as following a link submitting a configuration item or when you want to start or cancel a job 2 2 Service Manual IBM Infoprint 1532 1552 and 1572 Operator panel continued E Status Supplies Ready Tray 1 low View Supplies restored Some held jobs were not Remove tray remove print media Button Function Numeric pad The numeric pad consists of numbers a pound sign and a backspace button The 5 button has a raised bump for non visual orientation eoe The numbers are used to enter numeric values for items like quantities or PINs Oo G9 The backspace is used to delete the number to the left of the cursor Pressing the backspace multiple times will delete additional entri
306. option system board If the voltage measures correctly check the cable If the cable is damaged replace as necessary If no problem is found with the cable replace the high capacity feeder option control board 24x xx Paper Jam displays paper jammed over the pass thru sensor Where x the printer displays the value of x for the paper tray where the error occurs For example 242 xx is a Paper Jam Tray 2 FRU Action Pass thru sensor and flag assembly The tray x option system board did not detect a piece of paper actuating the pass thru sensor Remove any jammed sheets of paper from the printer and check the pass thru sensor and flag for proper operation by running the appropriate Tray Sensor Test from the diagnostics menu If the test fails check the sensor for correct installation and the flag for proper operation Also check the sensor cable to make sure it is correctly connected to the option system board If incorrect replace the tray x option pass thru sensor assembly Power takeoff shaft and spring bevel gear feed roll gear drive roll assembly wear plate drive shaft bearings and skewed backup roller Check these parts for signs of broken or damaged parts contamination on the drive rollers or wear plate and wear or damage to the drive shaft bearings Check the drive roll assembly and skewed backup roller for wear slick spots material buildup and oil or grease on the rollers Also check for
307. or 1 With the redrive door partially open lift and free the left side 2 Remove the redrive door Repair information 4 7 IBM Infoprint 1532 1552 and 1572 Right cover removal Remove the redrive cap See Redrive cap cover removal on page 4 5 Open the upper and lower front covers Remove the print cartridge e m Remove the right front cover mounting screw A 5 Remove the redrive door See Redrive door on page 4 7 6 Remove the two screws B 4 8 Service Manual IBM Infoprint 1532 1552 and 1572 7 Remove the right rear cover mounting screw C Repair information 4 9 IBM Infoprint 1532 1552 and 1572 9 Press the latch D firmly to release the front of the right cover D 10 Pull up and out on the right cover to release the three cover retainers E at the bottom Note When replacing the right side cover make sure the three cover retainers are correctly located in the appropriate slots in the right side frame 4 10 Service Manual IBM Infoprint 1532 1552 and 1572 Upper front cover removal Warning When replacing any one of the following components e Operator panel assembly or upper front cover e System board assembly e Interconnect card assembly Only replace one component at a time Replace the required component and perform a POR before replacing a second component listed above If this procedure is not followed the printer will be rendered inopera
308. or contaminated dual charge roll Service tip Make sure the right charge roll arm bushing is correctly installed and operates correctly To remove the charge roll 1 Wrap apiece of plain white paper around the charge roll to prevent contamination or damage 2 Carefully remove the roll by pressing outward and to the right on the charge roll link arm and remove the charge roll from the right side charge roll bearing 3 Remove the charge roll from the left side charge roll bearing and remove the roll from the printer Leave the paper wrapped around the charge roll until it is reinstalled FRU Action 1 Charge roll assembly Check the charge roll for correct installation toner buildup marks cuts or other signs of contamination or damage Replace as necessary 2 Left side charge roll link Check the left side charge roll link assembly for correct assembly operation Check for damage to the arm or bearing assembly 3 Right side charge roll link Right charge roll bushing Check the right side charge roll link assembly for correct assembly operation If incorrect replace the charge roll link assembly with the charge roll link assembly kit If correct check the right charge roll link assembly bearing for signs of wear or contamination Excessive contamination could cause intermittent charging of the charge roll If incorrect replace the link assembly Check for continuity of the right link assembly from the
309. or personal safety and to prevent damage to the printer FRU Action 1 Transfer roll assembly Check the transfer roll for toner buildup surface damage to the roll oil or other contaminants on the surface of the roll Replace the transfer roll as necessary 2 Left transfer arm assembly Check the left transfer roll arm assembly to make sure it is fastened and locked in the down position If the arm is not locked down make sure the arm is not broken and locks into the EP frame correctly Check the left transfer arm assembly spring for proper operation 3 Right transfer arm Check the right transfer arm assembly to make sure it is fastened assembly and locked in the down position If the arm is not locked down make sure the arm is not broken and locks into the EP frame correctly Check the right transfer arm assembly spring for proper operation For any background problems ensure the contact to the HVPS board is correct and that there is approximately 0 ohms resistance between the transfer roll shaft and the HVPS contact If correct go to Print quality background on page 2 118 4 HVPS 917 Error code Check the voltage at J15 3 The voltage changes from 24 V dc with the printer idle to 0 V dc when the printer runs the print test If the voltage is incorrect check the continuity of line J15 3 in the front cable harness to the HVPS If there is no continuity replace the cable harness If there is continuity replace th
310. orrect flag is installed Check the flag for damage or improper operation If incorrect replace the flag Note A broken or improper operating sensor flag causes a Remove Paper Standard Bin message to display before POST completes and cannot be cleared 2 110 Service Manual IBM Infoprint 1532 1552 and 1572 Output expander service check Service tip The majority of the mechanical components can be observed during operation by removing the left right and system board covers The output expander functions without the covers installed Make sure the option is correctly installed before attempting to service the unit No jumpers should be installed at connector J6 on the output expander board Problems with excessive static electricity buildup FRU Action 1 Output expander control board cover Check the output expander control board cover to make sure the ESD brush ground lead is firmly attached to the output expander frame Also make sure the ESD brush is not loose Printer does not recognize one or more output expander options as being installed Service tip If more than a single output expander option is installed check each one to see if the printer recognizes any single option as being installed If the printer recognizes any of the output expander options then the base printer autoconnect system is operating correctly and the problem is in the unrecognized expander option FRU Action
311. ose material moving around inside the printer and attaching to the photoconductor charge roll or transfer roll Symptom Action 1 Random marks Check the print cartridge for loose or foreign material that might be on the photoconductor Check the transfer roll and charge roll for any pieces of material that are stuck to the rolls 2 118 Service Manual IBM Infoprint 1532 1552 and 1572 Print quality blurred or fuzzy print Blurred of fuzzy print is usually caused by a problem in the main drive gearbox assembly alignment assembly any feed roller or in the transfer roll bearings or transfer roll Check the gearbox assembly for correct operation Check the transfer roll for binds or a contaminated shaft or bearings Blurred print can also be caused by incorrect feeding from one of the input paper sources paper trays duplex option or envelope feeder Check the high voltage contacts to ensure they are not bent corroded or damaged Replace as necessary Print quality background Service tip Some background problems can be caused by rough papers non IBM toner cartridges or if the media texture is set to the rough setting Some slick or coated papers may also cause background problems Some problems occur with printers that run a large amount of graphics in a humid environment The customer may try to improve the print quality by increasing the transfer setting Check the charge roll to make sure it is not
312. oting components Once a component has been installed in a printer it can not be used in another printer It must be returned to the manufacturer This error code indicates a mismatch between the operator panel board and the interconnect card FRU Action 1 Interconnect card If the interconnect card been recently replaced go to step 3 If the card has not been replaced go to step 2 2 operator panel board If the operator panel board has been recently replaced go to step 4 If the operator panel board has not been replaced contact your next level of support 3 Interconnect card Replace the current interconnect card assembly with the original interconnect card assembly See Interconnect card assembly removal on page 4 53 If the error remains go to step 5 4 operator panel board Replace the current operator panel board with the original operator panel board See Operator panel board removal on page 4 66 If the error persists go to step 6 5 Interconnect card Replace the original interconnect card assembly with a new and not previously installed interconnect card assembly If the error remains contact your next level of support 6 Operator panel Replace the original operator panel board with a new and not previously installed interconnect card assembly If the error remains contact your next level of support Diagnostic information 2 77 IBM Infoprint 1
313. otor connections to motor and system board If no problem is found go to Main drive service check on page 2 105 Diagnostic information 2 49 IBM Infoprint 1532 1552 and 1572 User attendance messages paper jams and paper handling errors 2xx xx Sub codes Error code Description Possible causes Action 201 42 Page did not reach exit sensor Fuser page count between 400 000 and 499 999 Page jammed on fuser input guide Page did not enter or exit fuser nip cleanly Exit sensor not functioning correctly Check the fuser entry guide for toner build up Check the fuser for wear or contamination If a problem is found replace the fuser assembly See Fuser assembly removal on page 4 26 The fuser exit sensor may not be functioning properly Go to Fuser exit sensor service check on page 2 92 201 44 Expected wide page not detected by narrow media sensor possible accordion jam Fuser page count between 400 000 and 499 999 Page did not enter or exit fuser nip cleanly Narrow media sensor not functioning correctly Actual page is narrow when wide page was expected If label media ensure front edge meets 1 8 inch requirement Check the fuser for wear or contamination If a problem is found replace the fuser assembly See Fuser assembly removal on page 4 26 If media is narrow then turn off first sheet detection engine settin
314. otton bond 60 to 105 g m 16 to 28 Ib bond Not recommended Not recommended 1 14 Service Manual IBM Infoprint 1532 1552 and 1572 Selecting print media Selecting the appropriate print media for your printer helps you avoid printing problems The following sections contain guidelines for choosing the correct print media for your printer Paper e Transparencies Envelopes Labels e Card stock Paper For the best print quality use 75 g m 20 Ib xerographic grain long paper Try a sample of any paper you are considering using with the printer before buying large quantities When loading paper note the recommended print side on the paper package and load paper accordingly Paper characteristics The following paper characteristics affect print quality and reliability We recommend that you follow these guidelines when evaluating new paper stock For detailed information refer to the Card Stock amp Label Guide located on the Lexmark Web site at www lexmark com The laser printing process heats paper to high temperatures of 225 C 437 F for Magnetic Ink Character Recognition MICR applications and 205 C 401 F for non MICR applications Use only paper able to withstand these temperatures without discoloring bleeding or releasing hazardous emissions Check with the manufacturer or vendor to determine whether the paper you have chosen is acceptable for laser printers Weight The pr
315. our printer options are installed correctly Press Menu amp to display Menus Press W until the W appears next to Reports Press e Press W until the X appears next to Menu Settings Page Press The message Printing Menus Settings appears on the display 9 qug The printer returns to the Ready state after the menu settings page prints Printing menu settings page Note This test page must be printed on letter legal or A4 paper To print the Menu Settings Page 1 Select the TESTS MENU 2 Select Print Menus from the TESTS MENU The page contains the following information Alist of all the printer settings contained in the operator panel menus and their values e A list of the installed options and features such as RAM memory cards optional input paper trays envelope feeder duplex option output bins flash or disk e Printer information such as serial number page count installed RAM engine code level RIP code level envelope feeder code level tray 1 5 code levels output bin 1 3 code levels operator panel code levels font ROM version and SRAM availability 3 30 Service Manual IBM Infoprint 1532 1552 and 1572 Theory Autocompensator operation The autocompensator is a paper pick device that generates its own normal force This force generation is inherent in the fundamental design of the pick arm If light media is used it picks very gently If a heavy media is used it picks very aggr
316. oval 4 49 autoconnect connections top 5 6 B bevel gear installation 4 22 removal 4 21 bezel operator panel 4 14 blower duct 7 9 Button Test 3 7 buttons accessing service menus 3 1 Button Test 3 7 description function 2 2 operator panel button removal 4 67 upper front cover including buttons 7 3 upper front panel button kit 7 3 IBM Infoprint 1532 1552 and 1572 C cable diagrams 7 34 7 35 7 36 7 38 7 40 CACHE Test 3 8 Card Stock amp Label Guide 1 8 card stock guidelines 1 18 cartridge duct removal 4 23 characteristics print media 1 15 code update 3 1 Configuration ID 3 21 configuration menu accessing 3 1 3 25 available menus 3 25 Demo Mode 3 27 Disk Encryption 3 28 Download Emuls 3 27 Energy Conserve 3 28 Env Prompts 3 28 EVENT LOG 3 28 Factory Defaults 3 28 Font Sharpening 3 29 Jobs On Disk 3 28 LCD Brightness 3 29 LCD Contrast 3 29 Maint Cnt Value 3 25 Panel Menus 3 27 Paper Prompts 3 28 PPDS Emulation 3 27 Prt Quality Pgs 3 26 Reset Maint Cnt 3 26 SIZE SENSING 3 27 configurations models 1 2 connector locations autoconnect top 5 6 high voltage power supply HVPS 5 9 high capacity output stacker board 5 8 interconnect card 5 9 low voltage power supply LVPS 5 10 output expander 5 11 StapleSmart finisher 5 12 system board 5 1 cover closed switch 2 80 covers parts catalog 7 2 removals 4 4 D defaults EP defaults 3 22 factory defaults 3 28 US Non US defaul
317. ove the screw A at the rear of the printer and the larger screw B at the front on the right side Repair information 4 19 IBM Infoprint 1532 1552 and 1572 8 Remove the paper bin full sensor flag from the mounting bracket See Paper bin full sensor flag removal on page 4 70 9 Unlatch the front right and front left cover posts and remove the cover 4 20 Service Manual IBM Infoprint 1532 1552 and 1572 Bevel gear removal Open the left door Remove the inner shield Remove the gear guard Bow c Remove the power takeoff shaft and spring A through the bottom of the printer A 5 Place your thumb on the top of the gear and press firmly down and away Note You need to exert firm pressure to snap the bevel gear out p a Repair information 4 21 IBM Infoprint 1532 1552 and 1572 Installation 1 Remove any washer that may be present A and discard 2 Lubricate areas A that engage the journal B with grease from the provided packet 3 Place the new washer C on the bevel gear shaft A B 4 Insert the bottom portion and press or pull into position Note You should hear two distinct snaps If you only hear one the bevel gear is only partially engaged and you should continue to press until the second snap is heard Very firm pressure is required CAUTION Do not brace your hands below the bevel gear itself When the gear double snaps into place it may pinch your ha
318. ower Power Saver on 20 W 20 W 20 W Power Saver off 90 W 95 W 95 W Continuous printing 675 W 830 W 830 W Printing maximum current 100 V 7 8 A 8 9 A 8 9 A 120 V 7 2 A 8 0 A 8 0 A 230 V 3 4 A 4 3 A 4 3 A Electrical specifications Low voltage model e 100 to 127 V ac at 50 to 60 Hz nominal 90 to 137 V ac extreme High voltage model e 220 to 240 V ac at 50 to 60 Hz nominal not available in all countries e 190 to 259 V ac extreme Notes e Using a 220 to 110 power converter with the 110 volt printer is not recommended All models are ENERGY STAR qualified The default timeout to power saver is 30 minutes for all models 1 6 Service Manual Environment Printer temperature and humidity Operating Temperature 16 to 32 C 60 to 90 F Relative humidity 8 to 80 Altitude 10 000 ft 0 to 3 048 meters e Storage and shipping environment packaged Temperature 40 to 43 C 40 to 110 F Relative humidity 5 to 9596 Altitude equivalent to 10 300 meters 0 to 34 000 feet e Storage environment unpacked Temperature 0 to 40 C 32 to 104 F Relative humidity 5 to 80 Acoustics IBM Infoprint 1532 1552 and 1572 All measurements are made in accordance with ISO 7779 and conform with ISO 9296 1 Meter average Declared sound mone statis sound pressure power IBM Infoprint 153
319. ower supply removal on page 4 54 Disconnect the LVPS to fuser AC cable plug in the line cord turn the printer on and measure the voltage between CN1 1 and CN1 3 on the connector see the connector locations at Low voltage power supply on page 5 10 If incorrect replace the LVPS assembly see Low voltage power supply removal on page 4 54 if correct go to step 4 Fuser lamp Fuser top cover assembly Fuser connect cable fuser to fuser lamp cable Check continuity of the fuser to fuser AC cable fuser top cover assembly and fuser lamp by checking the continuity between the two pins on the fuser lamp AC cable connector If there is continuity go to step 5 f there is no continuity check the continuity of the fuser to fuser lamp AC cable If incorrect replace the lamp if incorrect replace the fuser top cover assembly Note If the fuser lamp is replaced allow the fuser assembly to cool or a 925 xx error may be displayed Diagnostic information 2 87 IBM Infoprint 1532 1552 and 1572 FRU Action LVPS CAUTION When taking measurements for AC power observe all LVPS to fuser AC cable safety precautions N Check the AC line voltage between the pins on the fuser end of the LPVS to fuser AC cable If the voltage is correct unplug the AC power cord from the LVPS cable If the voltage is correct unplug the AC power cord from the LVPS pull the LVPS out far enough to be able t
320. p Fuser page may be torn off in the fuser any signs of debris or pieces of page count between covering the narrow media sensor paper or media 300 000 and 399 999 The narrow media sensor or flag may be dislodged or damaged 202 34 Exit sensor may have Exit sensor assembly Go to Fuser exit sensor bounced Fuser page service check on page 2 92 count between 300 000 and 399 999 202 36 Page is covering the exit Something is keeping the exit sensor Check the fuser and area around the fuser assembly for any signs of debris or pieces of paper or media 2 60 Service Manual IBM Infoprint 1532 1552 and 1572 User attendance messages paper jams and paper handling errors 2xx xx Error code Sub codes Description Possible causes Action 202 40 Paper jam around the fuser exit or redrive area Fuser page count between 400 000 and 499 999 Page may be jammed in fuser exit or redrive Make sure the redrive door is complete closed Check the fuser for any signs of wear or contamination If any are found replace the fuser assembly See Fuser assembly removal on page 4 26 Turn media over to reduce W curl Check upper redrive diverter and diverter spring for any signs of damage a loose spring or binding parts Repair the redrive as necessary Check any installed output options s that may be installed for correct installation and alignment The fuser exi
321. p Go to 922 xx Cold fuser Ein dde final Bad thermistor circuit or cabling check on page 2 89 temperature Fuser Fuser not receiving sufficient AC page count between 0 power and 99 999 Poor supply line voltage 922 06 Hot roll did not reach Low wattage or incorrect lamp Go to 922 xx Cold fuser operating temperature in e check on page 2 89 time new enhanced Bad thermistor circuit OF cabling control Fuser page Fuser not receiving sufficient AC count between 0 and power 99 999 Poor supply line voltage 922 07 Fuser has taken too long Low wattage or incorrect lamp Go to regem fuser to reach desired e check on page 2 89 temperature after Bad tnermiston circuit or cabling increasing interrupt gap Fuser not receiving sufficient AC Fuser page count power between 0 and 99 999 e Poor supply line voltage 922 12 Hot roll took too long to Low wattage or incorrect lamp Go to 922 xx Cold fuser eee Bad thermistor circuit or cabling check on page 2 89 E Fuser Fuser not receiving sufficient AC page count between power 100 000 and 199 999 Poor supply line voltage 922 13 Hot roll reached final Low wattage or incorrect lamp Go to recie i fuser lamp detection e check on page 2 89 temperature but took Bad thermistor circuit or cabling longer than largest time Fuser not receiving sufficient AC in lookup table Fuser power page count between P lv li 100
322. p 2 9 2 Open the printer rear door 3 Remove the jammed media 4 Close the rear door 5 Press QD Diagnostic aids 3 39 IBM Infoprint 1532 1552 and 1572 23x Paper Jam Open Duplex Rear Door 1 Open the duplex rear door 2 Remove the jammed media Depending on the media location pull the media either up or down 3 Close the duplex rear door Make sure it snaps into place 4 Press QD 3 40 Service Manual IBM Infoprint 1532 1552 and 1572 270 and 280 Paper Jams Paper jams in this group have been divided into 27x and 28x groups If you have an output expander high capacity output stacker or the 5 bin mailbox see 27x Paper Jam Check Bin x If you have a finisher see 28x Paper Jam Check Finisher 27x Paper Jam Check Bin x To clear a jam in the output expander high capacity output stacker or the 5 bin mailbox 1 Ifthe paper is exiting into the bin or finisher pull the media straight out and press Q Otherwise continue with step 2 2 Push the output bin rear door latches in toward the center The rear doors will open and drop down Note If you only have one output option you may only have one rear door Diagnostic aids 3 41 IBM Infoprint 1532 1552 and 1572 3 Remove the jammed media 4 Close the output bin rear doors and make sure all doors are secure 5 Press QD 28x Paper Jam Check Finisher To clear a jam in the finisher 1 Push the finisher rear doo
323. pander 3 15 standard bin 3 15 output expander output sensor test 3 15 parts catalog 7 48 7 49 service check 2 110 output expander control board 5 11 l 4 Service Manual P packaging 7 69 page count Fuser Page Count 3 22 Page Count 3 20 permanent page count 3 20 Panel Test 3 7 paper and media specifications 1 8 paper bin full sensor flag 4 70 paper deflector assembly inner 4 47 upper 4 79 paper feed jams 200 and 201 Paper Jam Remove Cartridge 3 37 202 Paper Jam Open Rear Door 3 39 23x and 24x jams 3 36 23x Paper Jam Open Duplex Rear Door 3 40 250 Paper Jam Check MP Feeder 3 34 260 Paper Jam Check Env Feeder 3 35 270 and 280 Paper Jams 3 41 27x Paper Jam Check Bin x 3 41 28x Paper Jam Check Finisher 3 42 access doors and trays 3 33 clearing 3 33 paper jam error codes 2 44 paper size sensing board 2 113 4 71 paper support removal 4 5 parallel wrap tests 3 8 part number index 2 9 parts catalog 250 sheet paper drawer option 7 42 250 sheet paper tray option 7 43 500 sheet paper drawer option 7 44 500 sheet paper tray option 7 45 5 bin mailbox 7 54 7 56 cabling 7 34 7 35 7 36 7 38 7 40 covers 7 2 drives main drive and developer drive 7 22 duplex option 7 46 electronics card assemblies 7 30 power supplies 7 28 shields 7 32 envelope feeder 7 47 frame 7 4 7 6 7 8 high capacity feeder 7 58 7 60 7 62 7 63 high capacity output expander 7 50 7 51 hot roll fuser 7 24 integrated paper tray 250 sheet 7 18 integrat
324. panel cable is in the cable clip C if removed 4 12 Service Manual IBM Infoprint 1532 1552 and 1572 Upper front cover latch removal 1 Remove the upper front cover 2 Remove the screw A holding the latch and spring to the upper front cover Repair information 4 13 IBM Infoprint 1532 1552 and 1572 Upper front cover outer bezel removal 1 Open the lower front cover 2 Open the upper front cover 3 Remove the two small upper front cover outer bezel mounting screws A 4 Pull up to remove the outer bezel Note If available place a soft clean cloth on the open lower front cover The clear inner bezel B is not connected and may fall The cloth may prevent scratches on the bezel 4 14 Service Manual IBM Infoprint 1532 1552 and 1572 Multipurpose feeder lower front cover assembly removal 1 Open the multipurpose tray to a position that allows the left and right tray hinge slots A to align with the D shape mounting posts B Pull upward on each tray hinge to remove the tray from the two mounting posts Warning Be careful not to break or stress the hinges 2 Remove the multipurpose tray lower front cover assembly Repair information 4 15 IBM Infoprint 1532 1552 and 1572 Left cover handle holder removal Open the left side cover Remove the outer system board shield See Outer shield removal on page 4 67 Remove the two screws A holding the top of the left handle holde
325. per operation by running the appropriate Tray Sensor Test from the diagnostics menu If the test fails check the sensor for correct installation and the flag for proper operation Also check the sensor cable to make sure it is correctly connected to the option system board If incorrect replace the tray x option pass thru sensor assembly Power takeoff shaft and spring bevel gear feed roll gear drive roll assembly wear plate drive shaft bearings and skewed backup roller Check these parts for broken or damaged parts contamination on the drive rollers or wear plate and wear or damage to the drive shaft bearings Check the drive roll assembly and skewed backup roller for signs of wear slick spots material buildup and oil or grease on the rollers Also check for proper operation of the paper aligning assembly Repair or replace parts as necessary Tray x Low displays when tray x is full or has adequate paper in the tray FRU Action Paper low sensor assembly Paper low sensor flag tray x option system board Run the Tray x Sensor Test and check the sensor for proper operation If incorrect check the following Paper low sensor flag for smooth and correct operation Paper low sensor for correct installation on the autocompensator housing Paper low sensor cable for signs of cuts pinched wiring or other damage especially at connector J26 on the system board If no problem is found
326. per cover not fully closed Go to Cover closed switch bounce Cover switch not functionin cable service check on g correctly page 2 80 201 00 Page did not reach exit Page jammed on fuser input guide Check fuser entry guide for COUTE Ad Ad Page did not enter or exit fuser nip toner build up 09909 Ween an cleanly Check fuser for wear or dips Eyi T contamination If problem is Exit sensor not functioning correctly found replace the fuser assembly See Fuser assembly removal on page 4 26 The fuser exit sensor may not be functioning properly Go to Fuser exit sensor service check on page 2 92 201 01 Main drive motor Main drive motor not working Check motor connections to identification failed Fuser page count between 0 and 99 999 motor and system board If no problem is found go to Main drive service check on page 2 105 Diagnostic information 2 45 IBM Infoprint 1532 1552 and 1572 User attendance messages paper jams and paper handling errors 2xx xx Error code Sub codes Description Possible causes Action 201 02 Page did not reach exit sensor Fuser page count between 0 and 99 999 Page jammed on fuser input guide Page did not enter or exit fuser nip cleanly Exit sensor not functioning correctly Check fuser entry guide for toner build up Check the fuser for wear or contamination If a problem is found rep
327. power available e Poor supply line voltage 922 95 After hot roll lamp Control code has been lost Go to 922 xx Cold fuser detection did not roll check on page 2 89 over to steady state control in time Fuser page count not available 922 96 Hot roll did not reach Low wattage or incorrect lamp Go to 922 xx Cold fuser operating temperature in e check on page 2 89 time new enhanced Bad thermistor circuit or cabling control Fuser page Fuser not receiving sufficient AC count not available power Poor supply line voltage 922 97 Fuser has taken too long Low wattage or incorrect lamp Go to 922 xx Cold fuser to reach desired temperature after increasing interpage gap Fuser page count not available Excessive load on the fuser Fuser not receiving sufficient AC power Poor supply line voltage check on page 2 89 2 20 Service Manual Service error codes 9xx xx continued IBM Infoprint 1532 1552 and 1572 Error Sub code odas Display text Description Action 923 01 Fuser over temperature Short in the thermistor circuit Go to 923 xx Hot fuser iol ay ne 586 Noisy thermistor signal service check on page 2 90 s Fuser is actually overheating due to hardware faults 923 11 Fuser over temperature Short in the thermistor circuit Go to 923 xx Hot fuser Renae aa Noisy thermistor signa
328. printer determines the paper length is too short to print the formatted data This occurs when the printer does not know the actual paper size loaded in the tray For auto size sensing trays this error occurs if the paper stop is in the incorrect position Make sure the Paper Size setting is correct for the size paper that Is being used 36 XX Resolution Reduced The resolution of the page has been reduced from 600 dpi to 300 dpi to prevent a Memory Full error This message can only occur if the Resolution Reduction setting is turned on Note 1200 dpi pages are not resolution reduced If a 1200 dpi job runs out of memory a Memory Full error displays 37 XX Insufficient Collation Area This message displays when the printer memory is insufficient to perform the Flash Memory Defragment operation Note This message is posted prior to the actual start of the defragment operation The printer code determines if enough printer memory is available to complete the defragment operation The user should not be concerned with losing resources stored in the flash option The following actions may be taken Press m to clear the message To perform the defragment operation Delete fonts macros and other data in RAM Install additional printer memory Press 2 until Busy Waiting appears The following actions are available Cancel Job Reset Printer Reset Active Bin 2 38 Service Manual
329. pu days dod Du qa od DER og Pars 5 1 AUCIE ou Lawib4d px RRPETeURETRAR G RIRERS RP beled siawessseesiaw ie pr Pep E Peg 5 6 PR WN a 5 akg cg Arg eh ge usadas EDO ig A ER pO d jp Eq A stop abd d d bdo 5 7 High capacity output stacker DOaf l ii cesa pase x da hprehaezvpehebemrX bd E Ek Ea 5 8 Highivoltage power Sipp 2e VE dete abe e I eras e ddp deEe pp EMPTIS IEEE 5 9 Intercannect Cala ius ried pe oes dd b be daeke duda dee by abe ee de garda cis 5 9 Low voltage power SUDD cada dedans quee qp tree ined CERI eee Ra Ql eio Sedit mei dee 5 10 Quiput expander cont ol DOAN uae itia een A PbRe eiii Ee RI UE RR Eda RI RIO id Eid 5 11 Staples ma MMSE persi useae cuum me RR LI EUREN PNE ERU Edd EY IUE RE NEUE 5 12 Preventive maintenance e eeeeeeeeeeeee nnn nnn 6 1 Safety Nispeelom GUI 23228402144 26 2 9821 qp te pi qa do Mara chicane ois qq duh d doden 6 1 Lubrication specifications uesscRES Ex x pERO CERE E REN CREE ERR ERE REGIS GE CE REN RR 6 1 Scheduled maintenance 2c 6 ices Rr wore mr rr ee RR RET E RENSER TE EAE FR Sc EE SE EE 6 1 Maintenance I 22 ead it uod OB od ed dade gio ba Sabicea anette abe ee epp I EE E 6 1 Pans CODD aud ib bad ARS RE P ROO UE 1900 EE E RA o EEEREN 7 1 How to use this parts catalog coco role c elk ERE ee rari beer Rx Dues Eq EP AREE 7 1 Assembly 17 COVES jcc brdte hese 54068 eani heta adeps see de ticks due daa dae ed 7 2 Assembly 2 Framed eouceo eR oen Ao ada toe kot OPER e PH nein ERR dtd 7
330. quality problem appears as vertical black bands on one or both sides of the copy and can be wide narrow light or dark FRU Action 1 Charge roll counterbalance If the problem is just on one side of the page check the charge roll springs counterbalance spring on that side You can check to see if enough force is being applied to the charge roll by applying slight downward pressure with your finger to the charge roll link arm that the spring is attached to while you run a print test sample See if the problem changes or goes away If this fixes or changes the problem then check the springs and charge roll link arm assemblies for binds or defective parts Replace as necessary 2 Charge roll assembly Check the charge roll for toner buildup or other contamination on the Charge roll link arm outer edges that correspond to the bands on the page Check the charge links and arms for proper operation binds or incorrectly mounted counterbalance springs Repair or replace as necessary 3 HVPS Check the following voltages at J15 8 on the system board Printer Idle 415 8 measures 0 V dc Printer Printing Test Page 415 8 voltage changes from 0 V dc to 4 V dc If the voltage does not vary check the continuity of line J15 8 in the front cable harness If there is no continuity replace the cable harness If there is continuity replace the HVPS If this does not correct the problem replace the system board Turn the printer off a
331. r or option e Paper feed problems with error message Use the Sub error codes for 9xx and 2xx error codes on page 2 8 to help diagnose the problem e Print quality problems Go to Print quality pages Prt Quality Pgs on page 3 6 and print a test page to help diagnose problems before changing any settings or working on the printer e Use the resident diagnostics test provided to help isolate a problem before taking the machine apart or removing any options 5 Bin mailbox service check Service tip The majority of the mechanical components can be observed during operation by removing the left and right side covers Make sure the option s are correctly installed and the machine is configured correctly before attempting to service the unit Problems with excessive static electricity buildup FRU Action 1 Front cover assembly Check the front cover assembly to make sure the ESD brush ground lead is firmly attached to the 5 Bin mailbox frame Also check to make sure the ESD brush is not loose or damaged The printer does not recognize one or more output options as installed Service tip If more than a single output option is installed check each one to see if the printer recognizes any single option as being installed If the printer recognizes any of the output options then the base printer autoconnect system is operating correctly and the problem is in the unrecognized option Continue with thi
332. r Sub code codes Display text Description Action 920 92 Hot roll fell too far below Bad thermistor circuit or cabling Go to 920 xx Cold fuser desired temperature Noisy thermistor signal service check on page 2 87 while printing Fuser H page count not Fuser not receiving AC power available Poor supply line voltage Excessive load on the fuser Low voltage or incorrect lamp Incorrect hot roll 920 93 Hot roll too cool while Bad thermistor circuit or cabling Go to 920 xx Cold fuser checking for slope Noisy thermistor signal service check on page 2 87 change Fuser page count not available Fuser not receiving AC power Poor supply line voltage Excessive load on the fuser Low voltage or incorrect lamp Incorrect hot roll 920 94 Hot roll too cool when Bad thermistor circuit or cabling Go to 920 xx Cold fuser heating to desired service check on page 2 87 temperature after slope Noisy thermistor signal change Fuser page Fuser not receiving AC power count not available Poor supply line voltage Excessive load on the fuser Low voltage or incorrect lamp Incorrect hot roll 920 96 Fuser is not increasing Fuser is not receiving AC power Go to 920 xx Cold fuser in temperature even service check on page 2 87 though the lamp has Poor supply line voltage been on for an extended time Fuser page count not available 920 97 Fuser has been below Bad thermistor circuit
333. r drive assembly removal on page 4 24 2 Remove the shaft drive and coupler ESD cover removal 1 Open the multipurpose tray and remove the tray from the two mounting posts See Multipurpose feeder lower front cover assembly removal on page 4 15 2 Carefully lift the latch on the left A and remove the ESD cover Note Be careful not to stress the hinge on the right B Repair information 4 25 IBM Infoprint 1532 1552 and 1572 Fuser assembly removal CAUTION Unplug the printer before you begin 1 Remove the fuser wick assembly cover See Fuser wiper cover assembly removal on page 4 4 2 Remove the redrive assembly See Redrive assembly removal on page 4 74 3 Remove the fuser mounting screws A 4 26 Service Manual IBM Infoprint 1532 1552 and 1572 5 Disconnect the fuser to system board DC cable D from the fuser board Note Be sure to observe the routing of the LVPS to fuser lamp AC and the DC cable 6 Pull the cables free and remove the fuser Installation notes 1 When you reinstall the fuser be sure to route the fuser to LVPS AC cable A through the channel B on the right side frame above the LVPS under the clip C over the LVPS and through the notch in the frame D N A B C D 2 Route the fuser lamp cable through the opening in the fuser E Repair information 4 27 IBM Infoprint 1532 1552 and 1572 3 Connect the fuser to LVPS AC cable to the
334. r in place Use the tab B to lift out the left handle holder Bob qw rs Right cover handle holder removal 1 Remove the right side cover See Right cover removal on page 4 8 Remove the two screws A holding the top of the right handle holder in place 3 Lift out the right handle holder 4 16 Service Manual IBM Infoprint 1532 1552 and 1572 Left and right frame extensions PUNH Remove the toner cartridge Turn the printer on its back Remove the two screws A holding the right frame extension Remove the two screws B securing the left frame extension Repair information 4 17 IBM Infoprint 1532 1552 and 1572 Pass thru plate 1 Remove the redrive assembly See Redrive assembly removal on page 4 74 2 Remove the screw A securing the pass thru plate 3 Carefully remove the plate until it is loose 4 Remove the fuser to system board DC cable B secured through the plate Note Note the routing of the fuser card to system board DC cable er 2 4 18 Service Manual IBM Infoprint 1532 1552 and 1572 Laser cover removal Ot See e Remove the left door See Left door removal on page 4 6 Remove the right cover See Right cover removal on page 4 8 Remove the paper support See Paper support removal on page 4 5 Remove the redrive cap See Redrive cap cover removal on page 4 5 Press the fuser wiper cover latch and remove the cover Rem
335. r latches in toward the center The rear door will open and drop down 2 Remove the jammed media 3 Close the rear door and make sure the door is secure 3 42 Service Manual IBM Infoprint 1532 1552 and 1572 4 Lift the front edge of the finisher output bin cover until it locks into position 5 Remove the stack of print media 6 Close the finisher output bin cover 7 Press QD Diagnostic aids 3 43 IBM Infoprint 1532 1552 and 1572 3 44 Service Manual IBM Infoprint 1532 1552 and 1572 4 Repair information Warning Read the following before handling electronic parts Handling ESD sensitive parts Many electronic products use parts that are known to be sensitive to electrostatic discharge ESD To prevent damage to ESD sensitive parts follow the instructions below in addition to all the usual precautions such as turning off power before removing logic boards Keep the ESD sensitive part in its original shipping container a special ESD bag until you are ready to install the part into the machine Make the least possible movements with your body to prevent an increase of static electricity from clothing fibers carpets and furniture Put the ESD wrist strap on your wrist Connect the wrist band to the system ground point This discharges any static electricity in your body to the machine Hold the ESD sensitive part by its edge connector shroud cover do not touch its pins If you are removing
336. r not receiving sufficient AC power Poor supply line voltage check on page 2 89 Diagnostic information 2 17 IBM Infoprint 1532 1552 and 1572 Service error codes 9xx xx continued Error Sub i code cod s Display text Description Action 922 32 Hot roll took too long to Low wattage or incorrect lamp Go to 922 xx Cold fuser reach the beginning check on page 2 89 lamp detection Bad tniermlster eeu OF cabling temperature Fuser Fuser not receiving sufficient AC page count between power 300 000 and 399 999 Poor supply line voltage 922 33 ES roll reached final Low wattage or incorrect lamp Go to 922 xx Cold fuser amp detection i Dep check on page 2 89 temperature but took Bad thermistor circuit or cabling longer than largest time Fuser not receiving sufficient AC in lookup table Fuser power page count between 300 000 and 399 999 Poor supply line voltage 922 34 Hot roll timed out in Low wattage or incorrect lamp Go to 922 xx Cold fuser trying to reach the final e check on page 2 89 lamp detection Bad thermistor circuit or cabling temperature Fuser Fuser not receiving sufficient AC page count between power 300 000 and 399 999 Poor supply line voltage 922 35 After hot roll lamp The control code has been lost Go to 922 xx Cold fuser detection did not roll check on page 2 89 over to steady state
337. r paper deflector See Upper paper deflector assembly removal on page 4 79 Remove the transfer roll See Transfer roll assembly removal on page 4 77 Remove the inner paper deflector See Inner paper deflector assembly removal on page 4 47 Lift the left side of the fuser transfer plate A and move the plate to the left to clear the right side from its mounting POND A 5 Remove the screw that attaches the transfer plate ground wire to the center pan 6 Remove the fuser transfer plate 7 Remove the screw that attaches the deflector cable to the transfer plate Repair information 4 43 IBM Infoprint 1532 1552 and 1572 Gear release link removal 1 Remove the system board and inner shield See System board and inner shield removal on page 4 76 2 Remove the developer drive 3 Disconnect the gear release link A from the hole in charge roll link B Note Lift the upper front cover to make it easier to remove the link A B 4 Rotate the link to disconnect the link from the main drive assembly 5 Remove the gear release link 4 44 Service Manual IBM Infoprint 1532 1552 and 1572 High voltage power supply removal working Unplug the printer before you begin or use caution if the printer must receive power in CAUTION There is a danger from hazardous voltage in the area of the printer where you are J order to perform the task 1 Remove the inner paper deflector See Inner
338. ray s service check on page 2 102 Paper feed problem with 500 Sheet Paper Tray Go to Input tray s service check on page 2 102 Media fails to pass through from the lower attached Paper Tray option to the next higher mounted option Go to Input tray s service check on page 2 102 Duplex option symptoms Symptom Action Paper feed problem with Duplex Go to Duplex option service check on page 2 82 Paper jams at Paper Removal Tray Go to Duplex option service check on page 2 82 Paper skews in the Duplex Option Go to Duplex option service check on page 2 82 Paper fails to pass from lower option through the Duplex Option Go to Duplex option service check on page 2 82 Envelope feeder symptoms Symptom Action bee do not feed from the envelope Go to Envelope feeder service check on page 2 84 eeder Envelopes do not feed properly into base Go to Envelope feeder service check on page 2 84 printer Output expander Symptom Action Printer does not display Output Bin Full Go to Output bin sensor standard tray service check on page 2 109 Paper does not feed all the way into the output tray Go to Output expander service check on page 2 110 2 6 Service Manual IBM Infoprint 1532 1552 and 1572 StapleSmart finisher Symptom Action Finisher does
339. rd RS232C serial interface card Universal adjustable tray assembly 400 sheet Single byte forms card assembly Double byte forms card assembly Simplified Chinese font card Traditional Chinese font card Korean font card Japanese font card Se 2 c c c c c c l c c c c se c c cl c l c c4 c4 c c c c c c a lol ol Nyogel 744 grease packet Parts catalog 7 69 IBM Infoprint 1532 1552 and 1572 7 70 Service Manual Index Numerics 1565 Emul Error Load Emul Option 2 42 250 sheet paper drawer option 7 42 250 sheet paper tray integrated 7 18 250 sheet paper tray option parts catalog 7 43 service check 2 102 2xx paper jam and paper handing errors 2 44 500 sheet paper drawer option 7 44 500 sheet paper tray option parts catalog 7 45 service check 2 102 5 bin mailbox output sensor test 3 16 parts catalog 7 54 7 56 service check 2 72 80 scheduled maintenance 6 1 900 xx error code service check 2 75 927 xx fan service check 2 76 950 00 through 950 29 EPROM mismatch failure 2 77 950 30 through 950 60 EPROM mismatch failure 2 78 9xx Service error codes 2 8 A acronyms 1 20 adjustments fuser solenoid 4 2 gap adjustment 4 2 paper alignment assembly 4 3 printhead assembly 4 2 alignment assembly adjustment 4 3 parts catalog 7 16 removal 4 68 autocompensator integrated tray parts catalog 7 12 pick roll installation 4 52 rem
340. re operating incorrectly repair or replace the failing sensor assembly If no problem is found check the fuser for any signs of media in the fuser or any signs of toner or other contamination If a problem is found clean or remove the debris or contamination 2 94 Service Manual IBM Infoprint 1532 1552 and 1572 Fuser solenoid service check CAUTION There is a danger from hazardous voltage in the area of the printer where you are working Unplug the printer before you begin or use caution if the printer must receive power in order to perform the task Service tip Try changing the envelope enhance level setting A different setting may correct the problem Note Check the fuser envelope conditioner solenoid adjustment as described in the adjustment section Fuser solenoid adjustment on page 4 2 FRU Action 1 Fuser envelope conditioner Observe the operation of the fuser solenoid by removing the redrive solenoid assembly Check for proper mechanical operation of the solenoid and associated hardware link and so on If correct check the resistance of the solenoid between J4 1 and J4 2 on the fuser control board The resistance measures between 5 ohms and 10 ohms If ume CO000000 J1 incorrect replace the fuser assembly If correct go to step 2 2 System board Measure the voltage at the 50 V dc test point on the system board The voltage shoul
341. re is continuity replace the HVPS If this does not correct the problem replace the system board If J15 2 voltage is incorrect or if the voltage remains at 0 V dc check the continuity of the front harness cable J15 2 line If there is no continuity replace the harness cable If there is continuity replace the dis If this does not correct the problem replace the system board If J15 4 voltage is incorrect check the front harness cable J15 3 line If there is not continuity replace the harness cable If correct replace the system board If this does not correct the problem replace the HVPS Print quality banding Service tip Banding is difficult to detect except on a page with a uniform gray or a large amount of graphics printed on the page Banding is primarily due to a variation in the speed of the paper as it feeds through the printer especially in the development and transfer process Inspect the alignment assembly main drive assembly and all other paper feed components for signs of wear dirt binds or damage especially the drive gears Banding appears as light or dark horizontal lines on a uniformly gray page Banding can also be caused by a defective charge roll brush contact or HVPS Check the charge roll contact for damage and for proper connection to the HVPS and print cartridge 2 120 Service Manual IBM Infoprint 1532 1552 and 1572 Print quality black bands on outer edges of the page This print
342. re working correctly The test allows you to actuate the duplex input sensor located in the back part of the duplex unit and the duplex exit sensor located in the return paper path 1 Select Sensor Test from DUPLEX TESTS The message Sensor Test Testing displays 2 Manually actuate each of the duplex sensors When the sensor switch is closed CL closed displays and when the sensor switch is open OP open displays e Duplex input sensor e Duplex exit sensor 3 Press Back O or Stop to exit the test 3 10 Service Manual IBM Infoprint 1532 1552 and 1572 Motor Test duplex This test lets you test the duplex option paper feed drive system and verify that the power and velocity values are acceptable The duplex runs the DC motor at high speed and low speed taking an average of the power PWM required for each speed and calculating the KE value To run the Motor Test duplex 1 Select Motor Test from DUPLEX TESTS The power indicator light blinks and the message Motor Test Testing displays 2 When the motor stops the results are displayed DUPLEX MOTOR AA BB CC DD EE FF AA 00 indicates success and any other value indicates failure BB average PWM for the high speed portion of the test The results should be in the range of 20 through SF inclusively hex CC average PWM for the low speed portion of the test The results should be in the range of 3A through 5D inclusively hex DD mini
343. reas of the printer that cannot be determined using hardware sensors The configuration IDs are originally set at the factory when the printer is manufactured however the servicer may need to reset Configuration ID 1 or Configuration ID 2 whenever you replace the system board The IDs consist of eight hexadecimal characters including 0 through 9 and A through F Note When the printer detects a Configuration ID that is not defined or invalid the following occurs The default standard model Configuration ID is used instead e Configuration ID is the only function available in DIAGNOSTICS Unless the menu is in DIAGNOSTICS Check Config ID displays To set the configuration ID 1 Select Printer Setup from the Diagnostic mode 2 Select Configuration ID from the Printer Setup menu Submitting Selection displays followed by the value for Configuration ID 1 3 Enter the Configuration ID 1 To select a digit or character to change press lt q or gt until the digit or character is underlined e To change a digit or character press A to increase or W to decrease the value When the last digit is changed press D to validate the Configuration ID 1 If Invalid ID appears the entry is discarded and the previous Configuration ID 1 is displayed on the screen If the process is successful Submitting Selection appears on the display followed by the current value for Confirguration ID 2 4 Repeat the steps for entering the Configurat
344. rect replace the cable If correct replace the top optical sensor assembly Tray x Empty displays tray does not respond to loading paper no response from the front door switch FRU Action High capacity feeder option control board Check the voltage on the board at J4 2 green The voltage measures approximately 5 V dc If incorrect disconnect the cable at J4 and check the voltage again If incorrect replace the high capacity feeder option control board Elevator top optical sensor cable Elevator top optical sensor Check the continuity of the sensor cable If incorrect replace the cable If correct replace the top optical sensor assembly 2 100 Service Manual IBM Infoprint 1532 1552 and 1572 Tray x Paper Low displays when the high capacity feeder input tray is full or has adequate paper in the tray FRU Action 1 Paper low switch Paper low switch cable High capacity feeder option control board Run the sensor diagnostics for tray x x the number that represents the high capacity input tray If the test fails check the voltage at J3 1 gray The voltage measures approximately 24 V dc If incorrect disconnect the paper low switch cable from J3 and measure the voltage again on J3 1 If incorrect replace the high capacity feeder option control board If correct check the cable for a short between pins 1 and 2 on the cable If incorrect replace the cab
345. rect hot roll 920 flit Hot roll took too long to Bad thermistor circuit or cabling Go to 920 xx Cold fuser heat up after transitioning to new enhanced mode Fuser page count between 100 000 and 199 999 Very noisy thermistor signal Fuser not receiving AC power Poor supply line voltage Low voltage or incorrect lamp Incorrect hot roll service check on page 2 87 Diagnostic information 2 9 IBM Infoprint 1532 1552 and 1572 Service error codes 9xx xx continued Error Sub mare code cod s Display text Description Action 920 12 Hot roll fell too far below Bad thermistor circuit or cabling Go to 920 xx Cold fuser WES ME eee Noisy thermistor signal service check on page 2 87 page count between Fuser not receiving AC power 100 000 and 199 999 Poor supply line voltage Low voltage or incorrect lamp Incorrect hot roll 920 13 Hot roll too cool while Bad thermistor circuit or cabling Go to 920 xx Cold fuser cune ie slope Noisy thermistor signal service check on page 2 87 change Fuser page i count between 100 000 Fuser not receiving AC power and 199 999 e Poor supply line voltage Low voltage or incorrect lamp Incorrect hot roll 920 14 Hot roll too cool when Bad thermistor circuit or cabling Go to 920 xx Cold fuser Me ly nq dons Noisy thermistor signal service check on page 2 87 change Fuser
346. replace the paper low sensor assembly If this does not correct the problem replace the option system board Tray x Empty displays when tray x has paper in the tray FRU Action Paper out sensor flag Paper out sensor on option System board Check the paper out sensor flag for correct operation and installation If correct replace the option system board The paper out sensor is mounted on the system board Printer does not recognize Tray x is installed FRU Action Autoconnect cables Tray x system board Check the autoconnect from the printer or option above tray x Check for cuts pinched wiring or damage to the contacts in the connector Check the autoconnect cable s for correct installation at the tray x system board If correct replace the tray option 2 104 Service Manual IBM Infoprint 1532 1552 and 1572 Paper from Tray x does not reach the pass thru sensor Service tip Check the media in tray x to make sure it is within specifications Some types of labels foil material and slick papers can cause misfeeds and slippage of the rollers FRU Action 1 Autocompensator Check the autocompensator pick arm rollers for any sign of glazing assembly toner or other buildup Clean or replace as necessary Interconnect card service check Warning When replacing any one of the following components e Operator panel assembly or upper fron
347. right cover removal 4 8 Index l 5 IBM Infoprint 1532 1552 and 1572 S safety information xvii safety inspection guide 6 1 scheduled maintenance 6 1 sensors fuser exit sensor 4 28 fuser narrow media sensor 4 34 input 4 48 output bin sensor integrated paper tray 2 109 paper bin full 4 70 paper size sensing board 4 71 toner 4 77 serial number 3 20 serial wrap tests 3 9 service checks 5 bin mailbox 2 72 900 xx error code 2 75 927 xx fan 2 76 950 00 through 950 29 EPROM mismatch failure 2 77 charge roll 2 79 cover closed switch cable 2 80 cover open switch cable 2 80 dead machine 2 80 duplex option 2 82 envelope feeder 2 84 fuser 2 87 fuser exit sensor 2 92 fuser narrow media sensor 2 93 fuser solenoid 2 94 high capacity feeder input tray 2 95 high capacity output stacker 2 100 input sensor 2 102 input tray optional 2 102 interconnect card 2 104 main drive 2 105 main fan 2 76 operator panel 2 106 options 2 108 output bin sensor 2 109 output expander 2 110 paper feed 2 112 paper size sensing board 2 113 parallel port 2 116 print quality 2 116 printhead 2 122 signature button assembly 2 122 StapleSmart finisher 2 123 system board 2 126 toner sensor 2 127 transfer roll 2 128 service error codes 2 8 shield inner shield 4 76 outer 4 67 signature button contact assembly parts catalog 7 34 removal 4 75 l 6 Service Manual specifications acoustics 1 7 dimensions 1 5 electrical 1 6 environment 1 7 media 1 8 me
348. rinted after the jam is not stapled Duplex paper jams 23x xx jam code Jam location 231 xx Media did not arrive at the duplex input sensor but did leave the fuser exit sensor 232 xx Media did not clear the duplex input sensor but did leave the printer fuser exit sensor 233 xx Media failed to make the duplex double feed sensor during turnaround 234 xx Media did not arrive at the duplex exit sensor 235 xx A piece of media is over the duplex double feed sensor 236 xx Media did not leave the duplex exit sensor 237 xx A duplexed sheet did not reach the printer input sensor 238 xx r A piece of media is over the duplex sensors during a reset Duplex does not recognize that the option is installed or other options below the duplex are installed FRU Action 1 Autoconnect cables Check the top and bottom autoconnect connectors for signs of connections damage If damaged replace the duplex option If not damaged check the cables are correctly connected to the duplex system board at J9 J10 J11 and J12 If no problem is found replace the duplex option Note Before proceeding with the following service checks verify the media used in the duplex option meets specification and is not dog eared or damaged in any way See Media specifications on page 1 8 2 82 Service Manual IBM Infoprint 1532 1552 and 1572 231 xx Jam displays on the operator panel
349. rinter Lamp has excessive wattage Go to 925 xx Hot fuser service check on page 2 91 925 52 Too hot to do lamp detection and NVRAM bit indicates previous wrong lamp detected Fuser page count stopped at 500 000 to preserve data Attempting to POR machine after receiving a 925 01 Go to 925 xx Hot fuser service check on page 2 91 925 91 Lamp detection performed and found error Writes to the fuser information chip have been disabled due to a previous write failure 115 V lamp in 220 V printer Lamp has excessive wattage Go to 925 xx Hot fuser service check on page 2 91 925 92 Too hot to do lamp detection and NVRAM bit indicates previous wrong lamp detected Writes to the fuser information chip have been disabled due to a previous write failure Attempting to POR machine after receiving a 925 01 Go to 925 xx Hot fuser service check on page 2 91 927 00 Service fan error Loose connector External blockage of the fan preventing it from turning Bad fan Go to Main fan on page 2 76 927 01 Main fan stalled External blockage of fan Fan may not turn due to internal fan problem Go to Main fan on page 2 76 Diagnostic information 2 23 IBM Infoprint 1532 1552 and 1572 Service error codes 9xx xx continued
350. ription Possible causes Action 202 30 Paper jam around the fuser exit or redrive area Fuser page count between 300 000 and 399 999 Page may be jammed in fuser exit or redrive area Make sure the redrive door is complete closed Check the fuser for any signs of wear or contamination If any are found replace the fuser assembly See Fuser assembly removal on page 4 26 Turn media over to reduce W curl Check upper redrive diverter and diverter spring for any signs of damage a loose spring or binding parts Repair the redrive as necessary Check any installed output options s that may be installed for correct installation and alignment The fuser exit sensor may not be functioning properly Go to Fuser exit sensor service check on page 2 92 202 31 Page did not cleanly exit fuser or redrive area Fuser page count between 300 000 and 399 999 Page may be jammed in fuser exit or redrive area Make sure the redrive door is complete closed Check the fuser for any signs of wear or contamination If any are found replace the fuser assembly See Fuser assembly removal on page 4 26 Turn media over to reduce W curl Check upper redrive diverter and diverter spring for any signs of damage a loose spring or binding parts Repair the redrive as necessary Check any installed output options s that may be installed for co
351. rives the developer shaft in the toner cartridge The exit rollers turn 2 4 Service Manual Symptom tables Base printer symptoms IBM Infoprint 1532 1552 and 1572 Symptom Action Dead machine Go to Dead machine service check on page 2 80 Operator panel one or more buttons do not work Go to One or more operator panel buttons fail on page 2 106 Operator panel none of the buttons work Go to No buttons work on page 2 106 Operator panel display is blank Printer sounds 5 beeps Go to Operator panel display on page 2 107 Operator panel display is blank Go to Operator panel display on page 2 107 Operator panel continuously displays all diamonds and does not complete POST Go to Operator panel service check on page 2 106 Paper feed problems base printer or integrated 500 sheet paper tray Go to Paper feed service check on page 2 112 Paper jams at exit of redrive assembly duplex option not installed Go to Paper feed service check on page 2 112 Paper jams at exit of redrive assembly duplex option installed Go to Duplex option service check on page 2 82 Fuser solenoid fails to operate Go to Fuser solenoid service check on page 2 94 Print quality black page Go to Print quality all black page on page 2 116 Print quality blank page Go to Print quality blank page on page 2 117
352. roblem replace the output expander option Control board 271 xx Paper jam Check Bin x POST complete first sheet of paper feeds into output bin x Note Before performing the following checks run the Output Bin X Sensor Test and check for the failing sensor Sensor Test NF Near Full Upper part of sensor assembly F Full Lower part of sensor assembly P Pass Thru Sensor 990 Service Bin x If displayed replace the output expander option No indication that bin x is full or no indication that bin x is near full FRU Action 1 Dual output bin x sensor Check for correct installation of the sensor cable at J5 on the output assembly expander control board If either the Bin Full F or Bin Near Full NF Output expander control fail the sensor test then check the voltage at J5 3 and J5 4 The board voltage measures approximately 5 V dc If the voltage is incorrect replace the output expander option If correct replace the sensor assembly 2 112 Service Manual IBM Infoprint 1532 1552 and 1572 Paper feed service check If you have a 936 Transport Motor Error go to Main drive service check on page 2 105 FRU Action 1 Alignment assembly Check to ensure the alignment assembly is correctly attached to the left side frame and the mounting screws are tight Check the alignment assembly for worn rollers contaminated rollers or binds Replace the alignment assembly if any p
353. roblem is found 2 Inner deflector Check the inner paper deflector for correct installation If the deflector is bowed or not fitting correctly replace the deflector Autocompensator fails to feed paper Failures occur randomly throughout the stack of paper FRU Action 1 Pass thru sensor Check the pass thru sensor for correct installation and operation 2 Autocompensator The autocompensator pick roll shaft assembly is not providing assembly enough torque if the pick rollers are not picking the paper correctly Replace the autocompensator assembly 3 Wear strips in tray x Check the wear strips for excessive wear scratches or rough spots problem is found Replace the wear strips if a problem is found Paper feed failures occur only near the top of the stack of paper The most common cause of this problem is paper curl Remove the paper from tray x and check for the natural curvature in the paper Reinstall the paper in the correct manner If the problem persists it may be necessary to reduce the stack height Replace both pick rolls if the paper appears to be flat in the tray but there is still a problem Failures occur mainly near the bottom of the stack of paper The autocompensator pick arm may not be coming down far enough to allow the pick rolls to properly contact the paper Also the autocompensator motor may be failing If this problem continues replace the autocompensator assembly
354. rompt is sent to the user to load paper in a tray This setting controls the tray the user is directed to fill Selections are Auto default MP Feeder and Manual Paper Env Prompts This setting controls the tray the user is directed to refill when specific envelope size is out The selections are Auto default MP Feeder and Manual Env Jobs On Disk If the hard disk is installed Jobs On Disk allows the user to delete buffered jobs saved on the disk The values are Delete and Do Not Delete Disk Encryption If a hard disk is installed Disk Encryption selects whether the data on the disk is encrypted or not The values are Disable and Enable Warning Whenever this value is changed data on the hard disk is erased 3 28 Service Manual IBM Infoprint 1532 1552 and 1572 Font Sharpening This setting allows a user to set a text point size below which the high frequency screens are used when printing font data For example at the default 24 all text in font sizes 24 and less will use the high frequency screens The values for this setting range from 0 to 150 and the default value is 24 This setting affects PostScript PCL and XL To change the value select Font Sharpening from the CONFIG MENU and use to decrease the value and to increase the value Select Q7 to accept the value LCD Brightness This setting allows the user to increase or decrease the brightness of the operator panel LCD When the value is increas
355. ropriate action The following tables are available Base printer symptoms on page 2 5 e High capacity feeder 2000 sheet symptoms on page 2 5 Paper tray symptoms on page 2 6 Duplex option symptoms on page 2 6 Envelope feeder symptoms on page 2 6 e Output expander on page 2 6 e StapleSmart finisher on page 2 7 Service errors 9xx xx s If a service error code appears while you are working on the machine go to Service error codes on page 2 8 and take the indicated action for that error Service error codes are indicated by a three digit error code followed by a period and additional numbers in the format XXX YY In most cases five digits are shown User status and attendance messages User status messages provide the user with information on the current status of the printer Ready displays on the first line of the display unless invoked and then Power Saver displays If a user status message is displayed go to User status displays on page 2 31 User attendance messages are indicated by a two or three digit error code that provides the user with information that explains a problem with a print cartridge paper jam option port and so on If a user error message displays go to User attendance messages on page 2 32 and User attendance messages paper jams and paper handling errors 2xx xx on page 2 44 Additional information e Power On Self Test POST sequence on page 2 4
356. ror Sub code odas Display text Description Action 920 42 Hot roll fell too far below Bad thermistor circuit or cabling Go to 920 xx Cold fuser mice eae Noisy thermistor signal service check on page 2 87 page count between Fuser not receiving AC power 400 000 and 499 999 Poor supply line voltage Low voltage or incorrect lamp Incorrect hot roll 920 43 Hot roll too cool while Bad thermistor circuit or cabling Go to 920 xx Cold fuser ee Noisy thermistor signal service check on page 2 87 count between 400 000 Fuser not receiving AC power and 499 999 e Poor supply line voltage Low voltage or incorrect lamp Incorrect hot roll 920 44 Hot roll too cool when Bad thermistor circuit or cabling Go to 920 xx Cold fuser ec In od Noisy thermistor signal service check on page 2 87 change Fuser page Fuser not receiving AC power ppp iri 400 000 e Poor supply line voltage Low voltage or incorrect lamp Incorrect hot roll 920 46 Fuser is not increasing Fuser is not receiving AC power Go to 920 xx Cold fuser ETE Poor supply line voltage service check on page 2 87 been on for an extended time Fuser page count between 400 000 and 499 999 920 47 Fuser has been below Bad thermistor circuit or cabling Go to 920 xx Cold fuser is A ue o abor Very noisy thermistor signal service check on page 2 87 is in the nip Fuser page Fuser not receivi
357. rrect installation and alignment The fuser exit sensor may not be functioning properly Go to Fuser exit sensor service check on page 2 92 Diagnostic information 2 59 IBM Infoprint 1532 1552 and 1572 User attendance messages paper jams and paper handling errors 2xx xx sensor during warm up Fuser page count between 300 000 and 399 999 covered A page may not have been cleared from a prior jam Frror cub Description Possible causes Action code codes 202 32 Exit sensor covered too Page may be jammed in fuser exit or Make sure the redrive door long Fuser page count redrive area is complete closed SEE 300 000 and Check the fuser for any DIE signs of wear or contamination If any are found replace the fuser assembly See Fuser assembly removal on page 4 26 Turn media over to reduce W curl Check upper redrive diverter and diverter spring for any signs of damage a loose spring or binding parts Repair the redrive as necessary Check any installed output options s that may be installed for correct installation and alignment The fuser exit sensor may not be functioning properly Go to Fuser exit sensor service check on page 2 92 202 33 Page is covering the If page is not visible from front or rear Check the fuser and area narrow media sensor of the printer a partial piece of a around the fuser assembly for during warm u
358. rt is preferred for papers over 135 g m z Printing label applications on your printer requires a special label fuser cleaner which prevents duplexing 3 28 Ib envelopes are limited to 2596 cotton content Includes envelopes fed from the multipurpose feeder only 5 Information on whether your vinyl label converter has passed the Lexmark s criteria is available at www lexmark com 1 12 Service Manual Media sizes supported in the finisher IBM Infoprint 1532 1552 and 1572 Finisher output support Dimensions Size Standard Offset Stapled A4 210 x 297 mm V V V 8 27 x 11 7 in A5 148 x 240 mm 5 83 x 8 27 in JIS B5 182 x 257 mm V 7 17 x 10 1 in Letter 215 9 x 279 4 mm V v v 8 5 x 11 in Legal 215 9 x 355 6 mm V V V 8 5 x 14 in Executive 184 2 x 266 7 mm 4 7 25 x 10 5 in Folio 216 x 330 mm 4 4 4 8 5 x 13 in Statement 139 7 x 215 9 mm 5 5 x 8 5 in 7 34 Envelope 98 4 x 190 5 mm 3 875 x 7 5 in 9 Envelope 98 4 x 225 4 mm 8 875 x 8 9 in 10 Envelope 104 8 x 241 3 mm 4 12 x 9 5 in DL Envelope 110 x 220 mm 4 33 x 8 66 in C5 Envelope 162 x 229 mm V 6 38 x 9 01 in B5 Envelope 176 x 250 mm 4 6 93 x 9 84 in Other Envelope 98 4 x 162 mm to 176 x 250 mm 3 87 x 6 38 in to 6 93 x 9 84 in 98 4 x 162 mm V to 229 x 342 mm 3 87 x 6 38 in to 9 01x 12 76 in Paper passes to the finisher bin without bein
359. rtridge and replace with a fresh strip Problems with static electricity buildup FRU Action 1 Top cover Make sure the brush is attached to the top cover assembly the ground clips are installed and the brush is grounded Printer does not recognize StapleSmart finisher option as being installed FRU Action 1 StapleSmart finisher option Ensure that the StapleSmart finisher is the only option that is not recognized by the base printer If the finisher is the only option not recognized by the printer continue with step 2 If not check the autoconnects of the options not recognized and the interconnect card and cable connectors 2 Stapler motor drive assembly stapler card assembly Check the autoconnects for signs of damage especially the connector pins Remove the right side cover and check the cables at J1A J1B bottom autoconnect J14A J14B top autoconnect to the stapler card assembly to make sure they are attached securely Check the voltages at the printer top autoconnect If incorrect remove the finisher option and go to Autoconnect on page 5 6 If voltages are correct reinstall the finisher option and check the voltages at J1A and J1B on the connector If correct replace the stapler card assembly If incorrect replace the stapler option Close Finisher Top Cover incomplete displayed unable to clear or reset message POST FRU Action 1
360. s lt size gt 734 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope or other Envelope 2 32 Service Manual IBM Infoprint 1532 1552 and 1572 User attendance messages continued Error code Sub code Primary message Description action Check Duplex Connection This messages displays for the following conditions The duplex option may have been removed from the printer possibly to clear a paper jam or to remove the option The duplex option may be attached to the printer but a communications problem may prevent the printer from detection For example there may be a poor connection or a hardware failure The following actions may be taken If the option was temporarily removed or not connected properly reattach or reconnect it Press VY to execute a configuration change which notifies the printer the option has been hot unplugged removed with the power on Note This action is not available if the printer is in Diagnostics Mode or running diagnostics f the device is experiencing a hardware problem turn the printer off and on If the message continues to be displayed go to Duplex option service check on page 2 82 Check Tray x Connection Tray x Tray 2 Tray 3 Tray 4 or Tray 5 This messages displays for the following conditions The specified device may have been removed from the printer possibly to clear a paper jam or to uninstall the option
361. s service check or go to the service check for the failing output option FRU Action 1 5 Bin mailbox option Check the autoconnects cables and connectors of the option for any signs of loose or damaged parts 2 Mechanical linkage assembly Remove the left and right side covers and check the two autoconnects for damage especially the connector pins Remove the output option and check the voltages on the standard output bin autoconnect located on the top left rear of the printer Go to Autoconnect on page 5 6 If the voltages are correct reinstall the output option noting the position of the toroid on the autoconnect cable of the lower autoconnect Check the voltages on each of the autoconnects If the toroid was moved make sure to move it back to its original position on the cable If the voltages are correct replace the control board If the voltages are incorrect replace the failing autoconnect assembly 2 72 Service Manual IBM Infoprint 1532 1552 and 1572 271 xx Paper Jam Check Bin 1 displays FRU Action Bottom pass thru sensor flag assembly Control board Check the flag for correct operation binding broken parts or interference from the sensor cable If incorrect repair as necessary If correct make sure the bottom pass thru sensor is correctly connected to J5 on the control board Disconnect the pass thru sensor cable and check the voltage at J5 3 The
362. s are correct reinstall the output option and note the positions of the toroids on the autoconnect cables on the upper and lower assemblies and check the voltages on the autoconnects If all voltages are correct and the lower assembly is failing replace the lower control board Otherwise replace the High capacity output stacker option 202 xx Paper Jam Open Rear Door displays and a sheet of paper is jammed prior to the pass thru sensor flag or 202 xx Paper Jam Open Rear Door displays a sheet of paper feeds out to the standard bin even though bin x is selected and paper exits half way out of the redrive assembly Service tip For this type of problem check the Base printer sub error codes on page 2 9 They can help isolate the problem A 202 paper jam message can also occur prior to the high capacity output stacker pass thru sensors FRU Action 1 Lower Pass Thru Sensor Check the flag for correct operation binding broken parts or Flag Assembly interference from the sensor cable If incorrect repair as necessary If correct check to make sure the lower pass thru sensor is correctly connected to J3 on the lower control board Disconnect the pass thru sensor cable and check the voltage at J3 3 The voltage measures approximately 5 V dc If incorrect check the voltage at J3 2 The voltage measures approximately 0 V dc If incorrect replace the sensor assembly If this does not fix the problem replace the high capac
363. service check 2 82 duplex tests Duplex Feed 1 3 12 Duplex Feed 2 3 12 Motor Test 3 11 Quick Test 3 9 Sensor Test 3 10 Top Margin 3 10 E envelope feeder parts catalog 7 47 service check 2 84 envelopes guidelines 1 16 EP duct parts catalog 7 9 EPROM mismatch failure 2 77 2 78 error codes 2 8 ESD cover 4 25 ESD sensitive parts 4 1 event log clear log diagnostics mode 3 24 display log diagnostics mode 3 23 print log configuration menu 3 28 print log diagnostics mode 3 23 F fans EP fan 7 9 7 41 main fan 2 76 4 56 7 7 7 41 finisher locations 5 12 parts catalog 7 65 7 66 7 67 7 68 service check 2 123 finisher tests Feed Tests 3 17 Sensor Test 3 17 flag fuser exit sensor flag and spring 4 30 fuser narrow media flag and spring 4 36 paper bin full sensor 4 70 Flash Test 3 19 frame extensions 4 17 frames parts catalog 7 4 7 6 7 8 functional rubber sheet 7 3 fuser connectors 5 7 installation 4 27 parts catalog 7 24 removals 4 26 service check 2 87 fuser board 5 7 fuser cover 4 41 fuser exit sensor flag and spring removal 4 30 parts catalog 7 25 removal 4 28 service check 2 92 fuser lamp parts catalog 7 25 removal 4 32 fuser narrow media sensor flag and spring 4 36 flag and spring parts catalog 7 25 flag and spring removal 4 36 parts catalog 7 25 service check 2 93 fuser solenoid adjustment 4 2 service check 2 94 fuser to LVPS AC cable removal 4 38 fuser transfer plate removal 4 43 fuser wiper
364. sion spring Check to ensure the output expander drive belt is correctly installed on the drive pulley and belt idler pulley Check the belt tension spring to make sure it is not loose or broken Repair as necessary Mechanical linkage DC motor assembly If the DC motor is functioning properly check the gears clutch and other linkage parts for correct operation and wear broken gear teeth or damaged parts If incorrect replace the output expander option Diagnostic information 2 111 IBM Infoprint 1532 1552 and 1572 Remove Paper Output Bin x displays POST incomplete unable to clear the message FRU Action 1 Dual output bin sensor flag Check the flag for correct operation binding broken parts or interference from the sensor cable If incorrect repair as necessary or replace the output expander option 271 xx Paper Jam Check Bin x POST incomplete FRU Action 1 Pass thru sensor and flag Check the sensor flag for proper operation If correct check to make assembly sure the pass thru sensor cable is correctly connected to J3 on the control board Disconnect the pass thru sensor cable from J3 on the control board and check the voltage at J3 3 The voltage measures approximately 5 V dc If incorrect replace the control board If correct check the voltage at J3 2 The voltage measures approximately 0 V dc If incorrect replace the sensor assembly If this does not fix the p
365. sor service check on page 2 92 201 11 Main drive motor identification failed Fuser page count between 100 000 and 199 999 Main drive motor not working Check motor to system board connections Replace the main drive motor Main drive assembly removal on page 4 57 2 46 Service Manual IBM Infoprint 1532 1552 and 1572 User attendance messages paper jams and paper handling errors 2xx xx Error code Sub codes Description Possible causes Action 201 12 Page did not reach exit sensor Fuser page count between 100 000 and 199 999 Page jammed on fuser input guide Page did not enter or exit fuser nip cleanly Exit sensor not functioning correctly Check fuser entry guide for toner build up Check fuser for wear or contamination if a problem is found replace the fuser assembly See Fuser assembly removal on page 4 26 The fuser exit sensor may not be functioning correctly Go to Fuser exit sensor service check on page 2 92 201 14 Expected wide page not detected by narrow media sensor possible accordion jam Fuser page count between 100 000 and 199 999 Page did not enter or exit fuser nip cleanly Narrow media sensor not functioning correctly Actual page is narrow when wide page was expected If label media ensure front edge meets 1 8 inch requirement Check fuser for w
366. st This test automatically toggles each pixel of the operator panel through every contrast level beginning with the darkest and on to the brightest This test continues until you press Stop 9 Button Test The Button Test verifies the operation of the buttons on the operator panel When you select Button Test a diagram of the operator panel appears on the panel When you press a button on the operator panel an X appears on the corresponding diagram When you release the button an X disappears Pressing Back or Stop cancels the test DRAM Test The purpose of this test is to check the validity of DRAM memory both standard and optional The test writes patterns of data to DRAM to verify that each bit in memory can be set and read correctly To run the DRAM Test 1 Select DRAM Test from the menu The message DRAM Test Testing displays Then the message Resetting Printer appears and the power indicator light blinks red 2 Turn the printer off and on While the DRAM test executes the power indicator blinks green The following type of message appears DRAM Test Xxx MB pub Hp Feds e xxx represents the installed DRAM size 6P represents the number of times the memory test has passed and finished successfully Initially 000000 displays with the maximum pass count being 999 999 6F represents the number of times the memory test has failed and finished with errors Initially 0000 displa
367. stall an associated compatible option or hot unplug the option 59 XX Defective Disk This error code displays when the printer detects a defective disk This error may occur at power on or during disk format and write operations While this message displays press D to clear the message The disk is marked defective and normal printer operations continue Disk operations are not allowed with a defective disk The Format Disk menu is not shown 62 XX Disk Full This error code displays when there is not enough free space on the disk to hold the resources that have been requested to be written to the disk This message displays for both resource and PostScript Disk operators when the disk is full 63 XX Unformatted Disk This error code displays when the printer detects an unformatted disk at power on Press 7 to clear the message The disk is marked as bad and normal operation continues Disk operations are not allowed until the disk is formatted 64 XX Unsupported Disk Format The printer detects an unsupported disk format at POR Press Q7 to clear the message The disk is marked as bad and normal operation continues Further disk operations are not allowed until the disk is formatted 80 XX Scheduled Maintenance The operator panel displays this message at each 300K page count interval It is necessary to replace the fuser assembly transfer roller charge roll and pick rolls at t
368. switch cable Switch If correct check the switch cable If incorrect replace the cable If correct replace the high capacity feeder option control board 2 High capacity feeder Disconnect the lower limit switch cable and check the voltage at J2 1 control board orange The voltage measures approximately 5 V dc If incorrect replace the high capacity feeder option control board The elevator tray down button does not operate The tray moves to the upper position Service tip Open the high capacity feeder front door and check the black rubber bumper attached to the door switch spring Be sure the rubber button is centered and not touching the sides of the hole or the switch will not function properly FRU Action 1 Lower limit switch Check the lower limit switch to make sure it is not closed normally Lower limit switch cable open If incorrect replace the switch Check the lower limit switch High capacity feeder cable for a short between pins 1 and 2 If incorrect replace the cable control board If correct replace the high capacity feeder control board Paper from the high capacity feeder input tray does not reach the pass thru sensor Service tip Be sure the paper in tray is within specifications FRU Action 1 Autocompensator Check the autocompensator pick arm rollers for sign of glazing toner assembly or other buildup Replace as necessary 2 Wear strips Check the wear strips for glazing
369. t Custom 1 through Custom 6 using the MarkVision utility When the printer is prompting for one of the custom types which has been named by the user then only the custom type name is displayed on line 2 The name may be truncated to fit the display Change input source custom string This message displays when the user should change the media installed in one of the input options input source Tray 1 Tray 2 Tray 3 Tray 4 Tray 5 MPF Feeder Envelope Feeder custom string a user definable name Change input source size This message displays when the user should change the media installed in one of the input options input source Tray 1 Tray 2 Tray 3 Tray 4 Tray 5 MPF Feeder Envelope Feeder lt size gt letter legal B5 A4 Executive Universal A5 B4 A3 11x17 Folio or Statement For envelopes lt size gt 734 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope or other Envelope Change input source lt type gt lt size gt This message displays when the user should change the media installed in one of the input options input source gt Tray 1 Tray 2 Tray 3 Tray 4 Tray 5 MPF Feeder Envelope Feeder lype Bond Card stock Colored Envelope Labels Ltrhead Plain Preprint or Transparency lt size gt letter legal B5 A4 Executive Universal A5 B4 A3 11x17 Folio or Statement For envelope
370. t hinge mounting flat washer PP 53P8382 8 4 1 Parts packet hinge mounting star washer PP 53P8382 9 56P4142 1 1 2000 sheet option control card assembly 10 4 4 Parts packet card asm mounting PP 53P8380 11 4 4 Parts packet card asm mounting screw PP 53P8380 11 53P8370 2 2 Door magnet Parts catalog 7 59 IBM Infoprint 1532 1552 and 1572 Assembly 36 High capacity feeder 2 7 60 Service Manual Assembly 36 High capacity feeder 2 IBM Infoprint 1532 1552 and 1572 Asm Part Units Units kit Description Index number option or pkg 36 1 53P8366 1 1 Paper low switch 2 Parts packet nuts PP 53P8381 3 53P8603 1 1 AC external jumper cord 4 53P8377 1 1 Power supply board Parts catalog 7 61 IBM Infoprint 1532 1552 and 1572 Assembly 37 High capacity feeder 4 Asm Part Units Units kit Description Index number option or pkg P 37 1 53P8256 1 1 2 53P8253 1 1 Power takeoff spring Drive shaft 250 sheet 7 62 Service Manual IBM Infoprint 1532 1552 and 1572 Assembly 38 High capacity feeder 5 nem eer unten Unt neserption 38 1 3 Parts packet auto comp assembly mounting screw PP 53P8617 2 56P4162 1 1 Pick arm assembly 2000 sheet 3 75P5958 2 2 Pick roll assembly 4 56P4127 1 1 Option pass thru sensor Parts catalog 7 63
371. t 1532 1552 and 1572 FRU Action Control board Disconnect the motor cable J2 from the control board and check the voltages at J2 on the board Warning Use caution not to short adjacent pins on the connector as damage to the board could result Pin Measured motor idle J2 1 24 V dc J2 2 24 V dc J2 5 5 V dc J2 6 5 V dc If any of the voltages are incorrect replace the control board If correct replace the mechanical linkage DC motor assembly 900 xx Error code service check FRU Action Printer POR Turn the printer off and on several times If Error Code 900 continues to display go to step 2 System board Turn the machine off and on several times waiting a few minutes between power on and power off If Error Code 900 continues to display go to step 3 Factory defaults Restore factory defaults See Factory Defaults on page 3 28 This resets the non critical areas of the user NVRAM If Error Code 900 continues to display go to step 4 Sub error codes With Error Code 900 displayed press e and Record the complete list of Sub Error Codes on the display Check the Base printer sub error codes on page 2 9 If none of the Sub Error Codes are listed then call your next level of support or call IBM Diagnostic information 2 75 IBM Infoprint 1532 1552 and 1572 927 xx Fan service check 927 xx can
372. t all cables from the system board Note Sometimes cables may be difficult to remove Be careful not to damage the connectors w Remove all features and options from the interconnect card 4 Depending on your printer model remove the two small USB port mounting screws A the two parallel port mounting screws B and the ethernet port mounting screw C Note You may not have all these screws in every model 5 Remove the system board mounting screws including the screw in the upper left corner C the two small screws in the center top and bottom D and the three screws E on the lower left and top and bottom right 6 Remove the system board and inner shield 4 76 Service Manual IBM Infoprint 1532 1552 and 1572 Toner sensor removal 1 Remove the right side cover See Right cover removal on page 4 8 2 Remove the toner sensor mounting screw A 3 Disconnect the toner sensor cable and remove the toner sensor Transfer roll assembly removal Warning Be careful when handling the transfer roll Wrap a piece of plain white paper around the charge roll to prevent contamination or damage 1 Open the upper front cover and remove the print cartridge 2 Unsnap the transfer roll assembly from the left pivot arm 3 Lift the transfer roll assembly toward the left and remove it from the printer Repair information 4 77 IBM Infoprint 1532 1552 and 1572 Upper front cover hinge assembly removal
373. t bins ees oe Output bins 1 Standard bin 9 Bin 8 17 Bin 5 2 Bin 1 10 Bin 9 18 Bin 4 3 Bin 2 11 Bin 10 19 Bin 3 4 Bin 3 12 Bin 10 20 Bin 2 5 Bin 4 13 Bin 9 21 Bin 1 6 Bin 5 14 Bin 8 22 Standard bin 7 Bin 6 15 Bin 7 8 Bin 7 16 Bin 6 The test is continuous until Stop e is pressed Press Back to return to OUTPUT BIN TESTS 3 14 Service Manual IBM Infoprint 1532 1552 and 1572 Sensor Test standard output bin This test is used to verify if the standard bin sensor is working correctly To run the Sensor Test for the standard bin 1 2 3 5 Select Sensor Test from OUTPUT BIN TESTS Select Standard Bin from Sensor Tests Select NearFull or Full sensor to test The following screen is displayed Standard Bin x Full Open NearFull 0pen e Full Bin full sensor e NearFull Bin near full sensor Manually actuate the bin sensor by moving the flag in and out of the sensor The display indicates Open when the flag is out of the sensor and Closed when the flag is in the sensor Press Back or Stop to exit the test Sensor Test Output Expander This test is used to determine whether or not the output bin sensor is working correctly for the output expander if installed 1 2 Select Sensor Test from OUTPUT BIN TESTS Select Output Bin x x number of the output option to be tested from Sensor Tests The following screen is displayed Output Bi
374. t cover e System board assembly e Interconnect card assembly Only replace one component at a time Replace the required component and perform a POR before replacing a second component listed above If this procedure is not followed the printer will be rendered inoperable Never replace two or more of the components listed above without a POR after installing each one or the printer will be rendered inoperable Warning Never install and remove components listed above as a method of troubleshooting components Once a component has been installed in a printer it can not be used in another printer It must be returned to the manufacturer Diagnostic information 2 105 IBM Infoprint 1532 1552 and 1572 Main drive service check Service tip Excessive gear or main drive assembly noise is usually caused by a defective motor assembly or system board Warning Whenever the gearbox assembly is removed from the machine it must be handled very carefully Do not allow any of the gears to come in contact with any metal or other hard surface to avoid gear damage It is also very important not to let any dirt paper staples or other material come intact with the grease in the gearbox assembly FRU Action 1 Main drive assembly Remove the controller board and run a Diagnostic Print Test in the excessive noise or continuous mode Check the main drive assembly for any excessive vibration noise or vibration Determine if the noise is in the ma
375. t sensor may not be functioning properly Go to Fuser exit sensor service check on page 2 92 202 41 Page did not cleanly exit fuser or redrive area Fuser page count between 400 000 and 499 999 Page may be jammed in fuser exit or redrive area Make sure the redrive door is complete closed Check the fuser for any signs of wear or contamination If any are found replace the fuser assembly See Fuser assembly removal on page 4 26 Turn media over to reduce W curl Check upper redrive diverter and diverter spring for any signs of damage a loose spring or binding parts Repair the redrive as necessary Check any installed output options s that may be installed for correct installation and alignment The fuser exit sensor may not be functioning properly Go to Fuser exit sensor service check on page 2 92 Diagnostic information 2 61 IBM Infoprint 1532 1552 and 1572 User attendance messages paper jams and paper handling errors 2xx xx sensor during warm up Fuser page count between 400 000 and 499 999 covered position A page may not have been cleared from a prior jam Frror cub Description Possible causes Action code codes 202 42 Exit sensor covered too Page may be jammed in fuser exit or Make sure the redrive door long Fuser page count redrive area is complete closed den 400 000 and Check t
376. tached below it We do not recommend to attach or Hot Plug any options with the base printer power turned on Duplex Option The duplex option interface is a six pin autoconnector that provides a 24 V dc 24 V dc return serial interface transmit signal serial interface receive signal and two ground pins The duplex option receives the 24 V dc from the base printer for the duplex motors and also converts the voltage to 5 V dc for duplex electronics Duplex chassis grounding is provided from the printer to the duplex option through a ground spring attached to the frame and base of the printer The ground connection is automatically made when the option is installed below the printer The paper input sensor is located in the rear of the duplex option under the input paper guide The paper exit sensor is located on the left frame assembly Option microcode The options are Smart Options or options that have a system board The option system board has a microprocessor that controls the option mechanism A software architecture is provided that controls the option and communicates information such as paper path status sensor status motor status and so on to the base printer 3 32 Service Manual Paper feed jams IBM Infoprint 1532 1552 and 1572 Access doors and trays The following illustration shows the path that print media travels through the printer The path varies depending on the input source trays multipurpose
377. tage Excessive load on the fuser Low voltage or incorrect lamp Incorrect hot roll Abrupt change in temperature that has disrupted control 920 31 Under temperature Bad thermistor circuit or cabling Go to 920 xx Cold fuser during steady state control Fuser page count between 300 000 and 399 999 Fuser not receiving AC power Poor supply line voltage Low voltage or incorrect lamp Incorrect hot roll service check on page 2 87 Diagnostic information 2 11 IBM Infoprint 1532 1552 and 1572 Service error codes 9xx xx continued Error Sub mare code cod s Display text Description Action 920 32 Hot roll fell too far below Bad thermistor circuit or cabling Go to 920 xx Cold fuser eles ee Noisy thermistor signal service check on page 2 87 while printing Fuser page Eun Delon Fuser not receiving AC power 300 000 and 399 999 e Poor supply line voltage Low voltage or incorrect lamp Incorrect hot roll 920 33 Hot roll too cool while Bad thermistor circuit or cabling Go to 920 xx Cold fuser checking for slope Noisy thermistor signal service check on page 2 87 change Fuser page y aes Count bet EET 300 000 Fuser not receiving AC power and 399 999 e Poor supply line voltage Low voltage or incorrect lamp Incorrect hot roll 920 34 Hot roll too cool when Bad thermistor circuit or cabling
378. tages are incorrect disconnect the motor and measure the resistance between J 1 and J 2 The resistance measures between 7 5 and 10 5 ohms If incorrect replace the motor If correct replace the system board Diagnostic information 2 99 IBM Infoprint 1532 1552 and 1572 Paper size switch not selecting paper size that is selected FRU Action Paper size switch High capacity feeder option control board Check for continuity between the common pin J5 1 and the pin of the paper size selected Pin Color Paper size J5 1 Black Common lead J5 2 Blue B5 J5 3 Green Executive J5 4 Yellow A4 J5 5 Orange Letter J5 6 Red Legal J5 7 Brown A5 If any position does not measure continuity when selected replace the paper size switch assembly If the switch assembly is operating correctly replace the high capacity feeder option control board 24x xx Paper Jam Check display Tray x displays when tray x is empty tray x does not FRU Action High capacity feeder option control board Check the voltages on the board at J4 1 red and J4 3 blue The voltages measure approximately 5 V dc If incorrect disconnect J4 from the board and measure the voltages again If incorrect replace the high capacity feeder option control board Elevator top optical sensor cable Elevator top optical sensor Check the continuity of the sensor cable If incor
379. te the menu returns to the Printer Setup Reset Maintenance Count screen Print quality pages Prt Quality Pgs The print quality test pages can be printed from either the Diagnostics mode or Configuration Menu CONFIG MENU When printed from the Diagnostic mode additional information is included and the print cartridge lockout is bypassed See Print quality pages Prt Quality Pgs on page 3 6 Additional configuration information may be included on the print quality pages which is not included on the print menu page To print the Print Quality Test Pages select Prt Quality Pgs from CONFIG MENU The message Printing Quality Test Pages is displayed The following is printed e Settings from EP SETUP from DIAGNOSTICS Fuser temperature warm up time transfer print contrast and charge roll settings e Contents of the EVENT LOG from DIAGNOSTICS e Printer configuration information Printer serial number controller code level engine code level operator panel code level smart option code levels font versions and so on Values for the QUALITY MENU settings used to print the pages The print quality test consists of four pages Page one contains a mixture of graphics and text Pages two and three only contain graphics Page four is blank If duplex is turned on the pages are duplexed The Print Quality Test pages are printed in English and must always be printed on letter legal or A4 paper 3 26 Service Manual IBM Infopr
380. tected by narrow media sensor possible accordion jam Fuser page count between 300 000 and 399 999 Page did not enter or exit fuser nip cleanly Narrow media sensor not functioning correctly Actual page is narrow when wide page was expected If label media ensure front edge meets 1 8 inch requirement Check the fuser for wear or contamination If a problem is found replace the fuser assembly See Fuser assembly removal on page 4 26 If media is narrow then turn off first sheet detection engine settings 3 16 In Diagnostics mode select PRINTER SETUP and Engine Setting 3 The fuser narrow media sensor may not be functioning properly Go to Fuser narrow media sensor service check on page 2 93 201 40 Page did not reach exit sensor Fuser page count between 400 000 and 499 999 Page jammed on fuser input guide Page did not enter or exit fuser nip cleanly Exit sensor not functioning correctly Check fuser entry guide for toner build up Check the fuser for wear or contamination If a problem is found replace the fuser assembly See Fuser assembly removal on page 4 26 The fuser exit sensor may not be functioning properly Go to Fuser exit sensor service check on page 2 92 201 41 Main drive motor identification failed Fuser page count between 400 000 and 499 999 Main drive motor not working Check the m
381. tem board and the interconnect card FRU Action 1 Interconnect card assembly If the interconnect card assembly has been recently replaced go to step 3 If the interconnect card assembly has not been recently replaced contact the next level of support 2 System board If the system board has been recently replaced go to step 4 If the System board has not been replaced contact the next level of support 3 Interconnect card assembly Replace the current interconnect card assembly with the original interconnect card assembly Interconnect card assembly removal on page 4 53 If the error remains go to step 5 4 System board Replace the current system board with the original system board See System board and inner shield removal on page 4 76 If the error remains go to step 6 2 78 Service Manual IBM Infoprint 1532 1552 and 1572 FRU Action 5 Interconnect card assembly Replace the original interconnect card assembly with a new and not previously installed interconnect card assembly If the problem remains contact the next level of support 6 System board Replace the original system board with a new and not previously installed system board If the problem remains contact the next level of support Charge roll service check Service tip Close and evenly spaced repetitive marks 47 19 mm 1 86 in apart or spots on the page can be caused by a damaged
382. that may be installed for correct installation and alignment The fuser exit sensor may not be functioning properly Go to Fuser exit sensor service check on page 2 92 202 91 Page did not cleanly exit fuser or redrive area Fuser page count is not available Page may be jammed in the fuser exit or redrive area Make sure the redrive door is complete closed Check the fuser for any signs of wear or contamination If any are found replace the fuser assembly See Fuser assembly removal on page 4 26 Turn media over to reduce W curl Check upper redrive diverter and diverter spring for any signs of damage a loose spring or binding parts Repair the redrive as necessary Check any installed output options s that may be installed for correct installation and alignment The fuser exit sensor may not be functioning properly Go to Fuser exit sensor service check on page 2 92 Diagnostic information 2 65 IBM Infoprint 1532 1552 and 1572 User attendance messages paper jams and paper handling errors 2xx xx Error code Sub codes Description Possible causes Action 202 92 Exit sensor covered too long Fuser page count is not available Page may be jammed in the fuser exit or redrive area Make sure the redrive door is complete closed Check the fuser for any signs of wear or contamination If any are found
383. the flash is formatted 54 XX Standard Network This error displays when a network port is detected but the printer cannot Software Error establish communications with it 54 XX Network x This error displays when a network port is detected but the printer cannot Software Error establish communications with it 55 XX Unsupported option in An unsupported option is installed in the specified solutions port Power off Slot x the printer and remove the unsupported option in the specified slot 55 XX Unsupported Flash in An unsupported flash option is installed in the solutions port Power off the Slot x printer and remove the unsupported flash option in the specified slot 56 XX Standard Serial This error displays when data is sent to the printer across the standard serial Disabled port but the port has been disabled 56 XX Serial Port x Disabled This error displays when data is sent to the printer across an optional parallel port but the port has been disabled Once this message displays reporting of further errors is suppressed until the menus are entered or the printer is reset 56 XX Standard USB Port Displayed when status is requested over the USB port but the port has been Disabled disabled Once the error has been displayed for the first time reporting of further errors is suppressed until the menus are entered or the printer is reset The following actions may be taken Press to clear the message The printer discards any data recei
384. tion and alignment The fuser exit sensor may not be functioning properly Go to Fuser exit sensor service check on page 2 92 Diagnostic information 2 55 IBM Infoprint 1532 1552 and 1572 User attendance messages paper jams and paper handling errors 2xx xx sensor during warm up Fuser page count between 100 000 and 199 999 covered position A page may not have been cleared from a prior jam eer Sue Description Possible causes Action code codes 202 12 Exit sensor covered too Page may be jammed in fuser exit or Make sure the redrive door long Fuser page count redrive area is complete closed ERE 100 000 and Check the fuser for any MENS signs of wear or contamination If any are found replace the fuser assembly See Fuser assembly removal on page 4 26 Turn media over to reduce W curl Check upper redrive diverter and diverter spring for any signs of damage a loose spring or binding parts Repair the redrive as necessary Check any installed output options s that may be installed for correct installation and alignment The fuser exit sensor may not be functioning properly Go to Fuser exit sensor service check on page 2 92 202 13 Page is covering narrow f page is not visible from front or rear Check the fuser and area media sensor during of the machine partial piece may be around the fuser assembly for warm up Fuser
385. tr stpmtr crtprsnt stplow J1A stpphomo Ground c oa oo o CO NI a AJ O N 1 J1B 1 J2 1 J3 O 5Vstpl C oo0000 oo0o000 oo0o00000 00 A o stprimed J4 Accessory 24 V dc connector accmtr Ground Ground tacha 0 oO BR N 5Vptt J5 Solenoid 1 Sol 2 24 V dc J6 Stapler 1 Ground 2 pfrinstp 3 5Vsnsr2 5 12 Service Manual IBM Infoprint 1532 1552 and 1572 Connector Pin no Signal Staple card assembly continued J7 Right side 1 Ground sensor board 2 Bottom ease 2S EE Z 3 Top J14A 4 Ground J8 Solenoid 1 Sol2 o viel n 2 24 V dc 1 J9 Bin empty 1 Ground sensor 2 bnempty 1fo 3 5Vsnsr2 E J10 Left side 1 Ground sensor board 2 full Jolo 3 NRFull 4 o 4 Ground J8 1L J12 Pass thru 1 Ground z sensor 5 m J psthruint ib 112 3 5Vptt je J13 Cover open 1 5V dc switch 1 2 Ground E 5 3 cvropin Q J14A 1 24V dc JA o 2 Ground ils 3 5V in 1 J1B 1 J2 1 J3 J14B 1 prtxdout ooooo 0o 002000 oo
386. tray or multipurpose feeder Check for anything in the paper path that might cause the paper to jam If clearing a paper jam does not fix the problem go to Input sensor service check on page 2 102 200 01 Input sensor covered too long Multi sheet feed that is shingled Tray size sensing wrong size Paper jam leaving page over sensor Fan media and stack flat in tray or MPF Check for anything in the paper path that might cause the paper to jam If clearing a paper jam does not fix the problem go to Input sensor service check on page 2 102 200 02 Input sensor covered too long Multi sheet feed that is shingled Tray size sensing wrong size Paper jam leaving page over sensor Fan media and stack flat in tray or MPF Check for anything in the paper path that might cause the paper to jam If clearing a paper jam does not fix the problem go to Input sensor service check on page 2 102 200 04 Input sensor covered too quickly Paper pre staged in path Wrong configuration ID causes engine to assume 500 sheet paper path on 250 sheet model Bouncy input sensor Check MPF and friction pad Fan media and stack flat in tray or MPF Use different media Check config ID 200 06 Imaged page not expected page Bouncy pass thru sensor Perform a sensor test to check the sensor for the tray See Sensor Test input tray on page 3 1
387. ts 3 20 deflector inner paper deflector assembly 4 47 MPF lower paper deflector 4 61 upper paper deflector assembly 4 79 Index l 1 IBM Infoprint 1532 1552 and 1572 developer drive assembly parts 7 22 removal 4 24 developer drive coupler kit 4 25 diagnostics mode 3 2 accessing 3 1 available tests 3 2 BASE SENSOR TEST 3 18 DEVICE TESTS Disk Test Clean 3 19 Flash Test 3 19 Quick Disk Test 3 18 DUPLEX TESTS Duplex Feed 1 3 12 Duplex Feed 2 3 12 Motor Test 3 11 Quick Test 3 9 Sensor Test 3 10 Top Margin 3 10 EP SETUP Charge Roll 3 22 EP Defaults 3 22 Fuser Page Count 3 22 Fuser Temp 3 22 Gap Adjust 3 22 Print Contrast 3 22 Transfer 3 22 Warm Up Time 3 22 EVENT LOG Clear Log 3 24 Display Log 3 23 Print Log 3 23 exiting 3 4 FINISHER TESTS Feed Test 3 17 Sensor Test 3 17 Staple Test 3 17 HARDWARE TESTS Button Test 3 7 CACHE Test 3 8 DRAM Test 3 7 Panel Test 3 7 parallel wrap tests 3 8 serial wrap tests 3 9 INPUT TRAY TESTS Feed Test 3 13 Sensor Test 3 13 OUTPUT BIN TESTS Diverter Test 3 16 Feed Test 3 14 Feed to All Bins 3 14 Sensor Tests 3 15 PRINT TESTS input source 3 6 Prt Quality Pgs 3 6 PRINTER SETUP Configuration ID 3 21 Defaults 3 20 Edge to Edge 3 21 l 2 Service Manual engine settings 3 20 Envelope Enhance 3 20 Model Name 3 20 Page Count 3 20 Par x Strobe Adj 3 21 Perm Page Count 3 20 Serial Number 3 20 REGISTRATION 3 4 Diverter Test 3 16 DRAM Test 3 7 duplex option parts catalog 7 46
388. tually open 924 91 Open thermistor check Noisy thermistor signal Go to 924 xx Hot fuser failure Fuser page Intermittent connection service check on page 2 91 count not available Thermistor cable not connected or thermistor actually open 925 01 Lamp detection 115 V lamp in 220 V printer Go to 925 xx Hot fuser performed and found Lamp has excessive wattage service check on page 2 91 error Fuser page count i between 0 and 99 999 925 02 Too hot to do lamp Attempting to POR machine after Go to 925 xx Hot fuser detection and NVRAM receiving a 925 01 service check on page 2 91 bit indicates previous wrong lamp detected Fuser page count between 0 and 99 999 925 11 Lamp detection 115 V lamp in 220 V printer Go to 925 xx Hot fuser performed and found service check on page 2 91 error Fuser page count Lamp has excessive wattage between 100 000 and 199 999 925 12 Too hot to do lamp Attempting to POR machine after Go to 925 xx Hot fuser detection and NVRAM receiving a 925 01 service check on page 2 91 bit indicates previous wrong lamp detected Fuser page count between 100 000 and 199 999 925 21 Lamp detection 115 V lamp in 220 V printer Go to 925 xx Hot fuser performed and found Lamp has excessive wattage service check on page 2 91 error Fuser page count between 200 000 and 299 999 925 22 Too hot to do lamp Attempting to POR machine after Go to 925 xx Hot
389. utput tray assembly 8 56P4203 1 1 Left cover NS 56P4208 1 1 Tray sensing switch assembly 7 50 Service Manual IBM Infoprint 1532 1552 and 1572 Assembly 31 High capacity output expander 2 Asm Part Units Units kit Description Index number option or pkg 31 1 75P5958 2 1 Upper diverter spring 2 53P8321 1 1 Swing arm spring 3 31 Parts packet PP 53P8617 4 56P4212 1 1 Bin full dual sensor upper stacker assembly flag 5 56P4197 1 1 Bin full dual sensor upper stacker assembly NS 56P4210 2 1 Output spring Parts catalog 7 51 IBM Infoprint 1532 1552 and 1572 Assembly 32 High capacity output expander 3 7 52 Service Manual Assembly 32 High capacity output expander 3 IBM Infoprint 1532 1552 and 1572 Asm Part Units Units kit T Description Index number option or pkg 32 1 56P4194 2 1 Stacker pass thru sensor Parts catalog 7 53 IBM Infoprint 1532 1552 and 1572 Assembly 33 5 bin mailbox 1 7 54 Service Manual IBM Infoprint 1532 1552 and 1572 Assembly 33 5 bin mailbox 1 Asm Part Units Units kit Index number option or pkg 33 1 56P4110 Description Complete 5 bin mailbox option 2 56P4176 1 1 Redrive cap cover 3 56P4180 1 1 Wire cover 4 56P4181 1 1 Top bin cover 5 53P8588 2 2 Rear access door latch 6 75P5958 1 1 Upper diverter spring 7 56P4183
390. ved on the USB port Press K until Busy Waiting appears The following are available Reset Printer Reset Active Bin 56 XX Standard USB Port x Displayed when status is requested over the USB port indicated but the port Disabled has been disabled Once the error has been displayed for the first time reporting of further errors is suppressed until the menus are entered or the printer is reset The following actions may be taken Press 7 to clear the message The printer discards any data received on the USB port Press E until Busy Waiting appears The following are available Reset Printer Reset Active Bin 2 40 Service Manual IBM Infoprint 1532 1552 and 1572 User attendance messages continued Error code Sub code Primary message Description action 56 XX Standard Parallel Port Disabled This error is displayed when data is sent to the printer across the parallel port but the parallel port has been disabled Once this message is displayed reporting of further errors is suppressed until the menus are entered or the printer is reset The following actions may be taken Press Vv to clear the message The printer discards any data received on the parallel port Press 2 until Busy Waiting appears The following are available Reset Printer Reset Active Bin 56 XX Parallel Port x Disabled This error is displayed when data is sent to the printer across the paral
391. vice Checks asser n ER ROUEN RR ERROR OR RR RO RR ac RE ROTER ROC RN Ru C ERE RR EROR RR S RR o 2 72 5 Bin mailbox service CHECK iisssaoce eee Re eat eERI REP ERETIPREdePERCUE rike ees 2 72 900 xx Error code service CHECK s osssso oca EHE REPE Vade pe dade de Rd Ke e iuh 2 75 Sera Fan Service CNC uiae snp acd eee 23 pP Eg Ref od Ep dc eque d QE deed ee EES 2 76 BAS AM oat ig adeb d Saba Y hoe saepe Akos suka Re Rate qa S quati a dol ney dde 2 76 Cartridge Tah Senece Ceci uciseces doeet REER ADS RR ERE RSdQ E ES aqu scan 2 76 950 00 through 950 29 EPROM mismatch failure 0 0 00 cece kerte eiei 2 77 950 30 through 950 60 EPROM mismatch failure ssaszazilrszaeacke drehen 2 78 Charge Toll Servies Check uius soe acct g brip ni re e eee EGRE VUPqpe d P PES eRe Ere 2 79 Cover closed switch cable service check 000 cece eect teen eee 2 80 Dead machine service check 0 00 cece eect tte eet tenes 2 80 Duplex opion series Check sosuou acd duhanom peii dte A yank Modal cb dba biu A Ear RC Bep 2 82 Envelope feeder service check l liiiieleeeeseleleeeeee he 2 84 Fuser Servos GEO 2o 5 sous e HES UE Abe ERE A edu d ide G dq Oba 2 87 920 xx Cold fuser service check lees 2 87 922 xx Cold f ser CHECK va cog aces rrr rie reni ret rE eni E pE Re S eie ures 2 89 923 XX HOt Tuser SENVICE CHECK 6 ii Las pode ad Rode Roh ra ida ae a RR IPRC RARO Red 2 90 924 xx Hot Tuser Service CHEEK ooo esee SUR RU EDS a mae Y n
392. voltage measures approximately 5 V dc If incorrect check the voltage at J5 2 The voltage measures approximately 0 V dc If incorrect replace the sensor assembly If this does not fix the problem replace the control board 274 xx Paper Jam Check Bin 4 displays Service tip When a 274 xx Paper Jam Check Bin 4 message displays a problem exists with the top pass thru sensor assembly or the control board FRU Action Top pass thru sensor flag assembly Control board Check the flag for correct operation binding broken parts or interference from the sensor cable If incorrect repair as necessary If correct check to make sure the top pass thru sensor is correctly connected to J11 on the control board Disconnect the pass thru sensor cable and check the voltage at J11 3 The voltage measures approximately 5 V dc If incorrect check the voltage at J11 2 The voltage measures approximately 0 V dc If incorrect replace the sensor assembly If this does not fix the problem replace the lower control board Ready Bin x Full displays May be able to clear message and feed paper into bin selected FRU Action 1 Bin x sensor Check the sensor and sensor cable for the bin that is displaying the Bin x sensor cable Bin x sensor flag Control board message to make sure the sensor is seated correctly in the side of the tray and the cable is connected to the sensor and the control board Check t
393. w wattage or incorrect lamp Go to 922 xx Cold fuser operating temperature in E check on page 2 89 time new enhanced Bad tniermlster circu orcabling control Fuser page Fuser not receiving sufficient AC count stopped at power 500 000 to preserve Poor supply line voltage data 922 57 Fuser has taken too long Low wattage or incorrect lamp Go to 922 xx Cold fuser to reach desired check on page 2 89 temperature after Excessive oad an the Miser increasing interpage Fuser not receiving sufficient AC gap Fuser page count power ea EM to Poor supply line voltage 922 92 Hot roll took too long to Low wattage or incorrect lamp Go to 922 xx Cold fuser IUD dee A Bad thermistor circuit or cabling check on page 2 89 temperature Fuser Fuser not receiving sufficient AC page count not power available Poor supply line voltage 922 93 Hot roll reached final Low wattage or incorrect lamp Go to 922 xx Cold fuser lamp detection check on page 2 89 temperature but took Bad thermistor erent or cabling longer than largest time Fuser not receiving sufficient AC in lookup table Fuser power page count not 3 i Available Poor supply line voltage 922 94 Hot roll timed out in Low wattage or incorrect lamp Go to 922 xx Cold fuser ia teda final Bad thermistor circuit or cabling check on page 2 89 temperature Fuser Fuser not receiving sufficient AC page count not
394. xit sensor may not be functioning properly Go to Fuser exit sensor service check on page 2 92 202 01 Page did not cleanly exit fuser or redrive area Fuser page count between 0 and 99 999 Page may be jammed in fuser exit or redrive area Make sure the redrive door is complete closed Check the fuser for any signs of wear or contamination If any are found replace the fuser assembly See Fuser assembly removal on page 4 26 Turn media over to reduce W curl Check upper redrive diverter and diverter spring for any signs of damage a loose spring or binding parts Repair the redrive as necessary Check any installed output options s that may be installed for correct installation and alignment The fuser exit sensor may not be functioning properly Go to Fuser exit sensor service check on page 2 92 Diagnostic information 2 53 IBM Infoprint 1532 1552 and 1572 User attendance messages paper jams and paper handling errors 2xx xx Error code Sub codes Description Possible causes Action 202 02 Exit sensor covered too long Fuser page count between 0 and 99 999 Page may be jammed in fuser exit or redrive area Make sure the redrive door is complete closed Check the fuser for any signs of wear or contamination If any are found replace the fuser assembly See Fuser assembly removal on page 4 26
395. y This test is used to determine if the input tray sensors are working correctly To run the Input Tray Sensor Test 1 2 Select the Sensor Test from INPUT TRAY TESTS Select the input source from the sources displayed on the Sensor Test menu All installed sources are listed Select the sensor to test Various sources have different combinations of sensors See the table below Tray sensor support by source Empty Low passThru Source Input tray empty Input tray paper low Input tray pass thru sensor sensor sensor Tray 1 v v Tray 2 V V v Tray 3 v V V Tray 4 V V v Tray 5 V V V Multipurpose tray V Envelope feeder V r4 sensor selected OP displays Empty Input tray empty sensor e Low lInput tray paper low sensor e passThru Input tray pass thru sensor Once this message displays the servicer can manually actuate each sensor The tray empty sensor can be actuated by hand however a sheet of paper can be used to cover the pass thru sensor When the sensor is closed Closed displays when the sensor is open Open displays Press Back or Stop to exit the test Diagnostic aids 3 13 IBM Infoprint 1532 1552 and 1572 OUTPUT BIN TESTS Feed Tests output bins Use these tests to verify that media can be fed to a specific output bin Media is fed from the default input source to the selected output bin No information is printed on the media fed to the output b
396. y installed output options s that may be installed for correct installation and alignment The fuser exit sensor may not be functioning properly Go to Fuser exit sensor service check on page 2 92 Diagnostic information 2 63 IBM Infoprint 1532 1552 and 1572 User attendance messages paper jams and paper handling errors 2xx xx sensor during warm up Fuser page count stopped at 500 000 to preserve data covered position A page may not have been cleared from a prior jam Frror cub Description Possible causes Action code codes 202 52 Exit sensor covered too Page may be jammed in fuser exit or Make sure the redrive door long Fuser page count redrive area is complete closed Stopped a oe to Check the fuser for any pee cae signs of wear or contamination If any are found replace the fuser assembly See Fuser assembly removal on page 4 26 Turn media over to reduce W curl Check upper redrive diverter and diverter spring for any signs of damage a loose spring or binding parts Repair the redrive as necessary Check any installed output options s that may be installed for correct installation and alignment The fuser exit sensor may not be functioning properly Go to Fuser exit sensor service check on page 2 92 202 58 Page is covering narrow f page is not visible from front or rear Check the fuser and area media sensor durin
397. you find no problem contact your next level of support before replacing the network card Error Code 977 xx Network Card x A 977 error displays when the RIP software detects that a network card is installed in slot x on the interconnect card but cannot establish communications with the network card Diagnostic information 2 109 IBM Infoprint 1532 1552 and 1572 Output bin sensor standard tray service check Service tip If the output bin standard tray fills up and the bin full sensor fails to post the Remove Paper Standard Bin message 1 Enter the Diagnostics Mode 2 Select Output Bin Tests 3 Select Sensor Tests 4 Select Standard Bin 5 Check the sensor and flag for proper operation If you find no problem with the sensor and flag continue with the service check Service tip Be sure the flag is correctly installed The output bin sensor is a normally closed sensor with the sensor flag down Therefore unless the flag is in the up position or out of the sensor slot a Remove Paper Standard Bin message does not display FRU Action 1 System board Check the voltage at J6 1 It measures 5 V dc when the flag is in the sensor and 0 V dc when the flag is out of the sensor If the voltage fue PUDE A does not change replace the sensor cable assembly If this does not Standard Bin message fix the problem replace the system board Output Bin Sensor Test fails 2 Output bin sensor flag Make sure the c
398. ys During the test no buttons are active and the test cannot be stopped until the test is completed Sensor Test finisher This test can be used to verify whether or not the finisher sensors are working correctly To run the Finisher Sensor Test 1 Select Sensor Test from FINISHER TESTS 2 Select one of the four tests to perform Each of the tests displays the individual sensors that can be manually actuated and the display shows Open or Closed e Staple Sensors Cartridge Present sensor Staple Low sensor Self priming sensor Home signal sensor e Cover and Door Finisher top cover sensor Side door sensor Pass and Media Finisher pass thru Media sensor Bin Level Finisher bin empty Bin full sensor Bin near full 3 Press Back or Stop to exit the test Diagnostic aids 3 17 IBM Infoprint 1532 1552 and 1572 BASE SENSOR TEST This test is used to determine if the sensors located inside the printer are working correctly To run the Base Sensor Test 1 Select BASE SENSOR TEST from the DIAGNOSTICS menu The following sensors are listed Exit Exit sensor Front Door Front door sensor e nput lInput sensor e NarrowMedia Output exit sensor Toner Level Toner level sensor remove the cartridge and replace to actuate the sensor 2 Manually actuate the sensors to verify that each sensor switches from Open to Closed 3 Press Back O or Stop to exit the test DEVICE TESTS Qui
399. ys with the maximum fail count being 99 999 Initially only four digits appear but additional digits appear as needed Each time a test is completed the number of pass and failures is incremented If the test fails the message Failure displays for approximately three seconds and the failure count increases by one The test continues until all standard and optional DRAM is tested Once the maximum pass count or fail count is reached the test is stopped the power indicator is turned on solid and the final results display To stop the test before completion press Diagnostic aids 3 7 IBM Infoprint 1532 1552 and 1572 CACHE Test This test is used to verify the printer processor cache To run the CACHE Test 1 Select CACHE TEST from HARDWARE TESTS The message CACHE Test Testing displays Then the message Resetting Printer appears 2 The printer automatically performs a Power On Reset POR While the CACHE test executes the power indicator blinks green The following type of message appears CACHE Test x100 P gddddd F 6P represents the number of times the cache has passed and finished successfully Initially 000000 displays with the maximum pass count being 999 999 F represents the number of times the cache has failed and finished with errors Initially 0000 displays with the maximum fail count being 99 999 Initially only four digits appear but additional digits appear as ne

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