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1. Dau alla ____ _ __ _ _ m _ ____ __ eS __ _____ rule Step 2 Select Paper Type and Print Quality Photo Ten Gites Giors Bau Musarum Demi Step 3 Press Calibrate Color pie _ __ maham ey boot ___ __ _ gpac 7 pm ris Maa This table gives you the color calibration status for each type of paper and print quality You can also use this table to delete color calibration profiles that you don t need Step 1 Select color calibration profile Step 2 Press delete calibration profile Sytem Maine Sample of the Color Calibration Print O Align Printheads Align printheads performs a maintenance function with the printheads Proper alignment insures correct registration between ink colors while printing This is only recommended if you are experiencing problems with print quality Before you continue please verify that three sheets of paper are loaded in the default tray If the printhead alignment fails on the first attempt the printer will retry the alignment twice Step 1 Select maintain printheads and then align printheads
2. 77 2 Remove the Left End Cover gt Page 711 3 Disconnect the Paper Axis and Encoder cables 4 Remove 1 T 10 screw Type A that secures the Paper Axis Motor Mount 5 Release the locking mechanism that secures the Paper Axis Motor Mount LA Removal and Installation 6 Remove the Paper Axis Motor Assembly trom the Printer 2 7 Paper Axis Motor Assembly Applicability 90 907 120 120nr 130 130nr Removal 1 Remove the Center Cover gt 77 2 Remove the Left End Cover gt Page 711 m 3 Remove 2 I 10 screws that secure the Paper Axis Motor Assembly 5 Release the belt from the Paper Axis Motor Remove the Paper Axis Motor Assembly from the Printer lt gt Bypass Platen Applicability 90 130nr Removal 90r 120 120nr 130 ON OO Rh WD N or 13 14 15 16 17 18 Remove the Cleanout Assembly gt Page 7 37 Remove the Top Cover gt Page 79 Remove the Center Cover gt Page 77 Remove the Right End Cover Page 79 Remove the Left End Cover Page 7 77 Remove the Electronics Module Page 718 Remove the Power Supply Unit 7 22 Remove the Service Station Page 7 24 Remove the Encoder Strip Page 7 28 Remove the Ink Supply Tubes gt Page 7 32 Remove the Carriage Assembly Page 7 35 Remove the Starwheel Assembly Page 7 43 Re
3. Ve Ra 1374 278 Ink Cereneabia it imat la Model Hame 04 11 Bek 11 WHP Li LE HP IH LHSHP B4 Ser Hakeri 1 00 pana Lhe ire io ex p aina 7 Erj 15 20 2 Cr7 12 29 2 7 22 2602 v27 12 897 7 1 2 82 1 1 1 2 Cartridge informa ion Pie eet Ree TRO Ba mE io 11 11 Ho OZ LCsH 54 die HP Ho 24 Sern Muir i a Lis pd E FEST DH Bz 415341 Bz Hrg aa be Expiration Date K UMMONDUM CUNO ASL Oe VcUMECHONN Mei Brinnand ftatus n Bear tele Shutdown 5 Koes Ves Cartridge Gtatus rk Conmuseble Sabet ee C Iraastal B ed 2883 16 Le Lour kad pa gn ed Ae drame bue Meinsmeted Teraa ted BEG LO Inserted o Li insartad hasidi Ki 13 cc 2 x3 5 cc 93 va Soc CI ink Conzuaed Lartrigel EE 19 rc eb 4 Ple do 179 Card Feri Model Mumbar Zapi i ena PESADOS Firsuara lesa L z28 24 Port Selecti RI Stal ice Total Feceivedt en
4. 3 ooo Seer aay e 1 Cone orca C7790 60452 Ink Cartridge Door 30 C7790 60453 Ink Cartridge Door 30n C7790 60294 Ink Cartridge Door 50ps el Printhead Door Assembly includes Ink C7790 60106 Cartridge Door Hinge and Printhead Door C7790 60457 Label Applicable to 30 amp 30n Access Door Assembly Applicable to Label Applicable to 10ps 20ps 50ps Printhead Door Assembly includes Ink 1 Cartridge Door Printhead Door C7790 60086 1 20665062 C7790 60443 Door Assembly Applicable to 30 amp invent Figure 1 Cover Assemblies Cover Assemblies Cover Assemblies Reference HP Part Number Quantity Description Comments on Drawing Left Cover Includes Front Panel Label SANI Applicable to 130 amp 130nr Left Cover Includes Front Panel Label C7796 60018 Applicable to 100 100 110 110 110 nr Left Cover Includes Front Panel Label Nm Applicable to 120 amp 120nr Left Cover Includes Front Panel Label Left Cover Includes Front Panel Label C7791 60286 Applicable to 90 90r 130 amp Right Cover Applicable to 70 100 100 110 1104 110 nr C7791 60311 Right Cover Applicable to 120 amp 120nr C7790 60295 Filter Assembly Back Cover Center Cover Applicable to Back Cover Applicable to 100 100 110 Q6655 60092 Back Cover Applicable to 70 0665020068 Back Cov
5. Release the Belt from the Carriage Motor by pushing in the Turnaround Assembly right hand side of the printer and at the same time releasing the Belt from the Motor on the left hand side of the printer t B 9 Remove 3 10 screws that secure the Trailing Cable Clip to ihe Chassis lt gt 10 Release the Trailing Cable Clip from the Chassis 11 Release the Trailing Cable from the Chassis 12 Slide the Carriage Assembly to the right and out of the Printer 13 Ifthe Carriage Assembly is to be replaced make sure that you remove the belt in order to install it on the new carriage To remove the belt Page 747 DU eat and installation Carriage Assembly Applicability 10ps 20ps 30 30nr 50ps 90 90r 130 130nr Removal Remove the Center Cover gt Page 77 Remove the Right End Cover Page 79 Remove the Left End Cover Page 711 Remove the Power Supply Unit Page 7 22 1 2 3 4 Remove the Electronics Module gt Page 7 78 5 6 Remove the Service Station Page 7 24 7 Remove the Ink Supply Tubes gt Page 7 32 8 Remove 3 I 10 screws that secure the Trailing Cable Clip to the Chassis 9 Release the Trailing Cable Clip from the Chassis 10 Release the Trailing Cable from the Chassis 11 Remove 2 T 10 screws that secure ihe Turnaround Stopper Remove the Turnaround Stopper from the Print
6. cam KJ 1 Turn On the Printer and open the Printhead Access Door Make sure that you turn ON the Printer otherwise you will N OT be able to open the Carriage Cover 2 Open the Carriage Cover and install the Carriage Height Tool into the Magenta Stall Make sure ALL the other printheads are already removed from the Carriage Assembly ks mco EE E ut y 3 Close the Carriage Cover and switch OFF the Printer Make sure that you turn OFF the Printer otherwise you will NOT be able to manually move the Carriage Assembly amem gt RO 4 Move the Carriage Assembly to the left hand side of the Printer to the position shown 7 F YA FN m 2 5 Using the belt move the Carriage Assembly backwards and forwards over the Pivot Assembly but staying on the left hand side of the printer carefully listening for a scraping sound cam KJ 6 lf you hear a scraping sound that means that the Pivot Assembly is too high and needs to be lowered slightly Lower the Pivot Assembly slightly by turning the T 8 screw 1 8th of a turn clockwise and then check for a scraping sound again as shown previously in step 5 Cross Section Lowering the Pivot Assembly 2 ation 7 If you don t hear a scraping sound that means that Pivot Assembly is too low and needs to be raised slightly Raise the Pivot Assembly slightly by turning the T 8 scre
7. invent For HP Internal Use Only OCopyright Hewlett Packard Company 2006 This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent ot Hewlett Packard Company First Edition March 2006 Warranty The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material Content Management Department Barcelona Division Hewlett Packard Espanola S A Avda Graells 501 08190 Sant Cugat del Valles Spain WARNING The procedures described in this manual are to be performed by HP qualified service personnel only Electrical Shock Hazard Serious shock hazard leading to death or injury may result if you do not take the following precautions Ensure that the ac power Outlet mains has a protective earth ground terminal Disconnect the Printer from the power source prior to performing any maintenance Prevent water or any other liquids from run
8. III gju 68 re Step 1 Select advanced functions and then reset jetdirect network card s calibrate color maintain printheads check image quality EE DU mre eaten rmn calibrate paper feed munara See get advanced functions Pen Ph MER an a get printer information rama supdate firmware sreset jetdirect network card Tx HEU ms am x mox Step 2 Press reset jetdirect network card Utilities 4 2 How to Access Restricted Access Utilities 4 2 Enable Disable Buzzer 4 3 Transport Position 4 3 Printhead Recovery 4 4 Network Card Reset 4 6 Set to Factory Defaults 4 6 Hard EEPROM reset 4 7 Set Flag to Prime Tubes 4 8 HP Designjet Entry level Printers Service Manual 4 1 Utilities The following Utilities are available through the printer 1 Enable disable buzzer gt 3 This utility allows you to switch Off or On the internal buzzer 2 Transport Position gt Page 3 This utility allows you to put the printer in a stable condition before transporting itto another location 3 Printhead Recovery gt 4 This utility helps maintain proper operation of all nozzles in the printheads This is only recommended if you are experiencing problems with print quality such as banding 4 Network Card Reset Page 6 Use this utility to reset the HP Jetdirect ca
9. Ug 7 7 Release the locking mechanism from the left hand side of the Printer 8 Release the locking mechanism from the right hand side of the Printer 9 Slide out the complete Print Platen Assembly lt gt Output Separator Applicability 10ps 20ps 30 30n 50ps Removal Remove the Front Cover 77 Remove the Center Cover gt Page 77 Remove the Output Tray Unclip the Output Separator and remove from the Printer 2 7 Ramp Motor Assembly Not applicable to 10ps 20ps 30 30n 50ps Removal 1 Remove the Center Cover 77 Remove the Left End Cover Page 7 77 3 Remove the Starwheel Assembly Page 7 43 4 Remove the Print Platen Assembly Page 7 44 5 Remove 2 I 10 screws that secure the Front Left Bracket 6 Remove the Front Left Bracket from the Printer LA Removal and Installation 0 7 Disconnect the Ramp Motor cable 8 Remove 1 I 10 screw from the Ramp Motor Assembly RB 9 Remove the Ramp Motor Assembly from the Printer 2 7 Output Mechanism Assembly Applicability 10ps 20 5 30 30n 50 5 Removal 1 Remove the Front Cover Page 76 2 Remove the Center Cover Page 77 3 Remove the Right End Cover Page 79 4 Remove the Left End Cover Page 7 77 5 Remove the Output Separator Page 7 46 6 Remove the Starwheel Assembly Page 7 43
10. 3 281122 ED I272 R280 8S3 YR RIZVRRZTEFIIDEITRIERIRERZCETENGAXXA4 SERERE TERE UE 2E EGO cc button twice a ILITI qt BEE EEI 4 ZG EGRE LEES EET I 1 tus PRESEEELEL ESE IEER REC MASASI TE TITITITET TNT ttt tg ITE tt ei ee RERREERRERRIIRBETEZRGZE RRIERRERLIUCI ESIIIIDTERRIRRERTERERTIEAAOG RA RERSEZERERERREERESIITIIIICIIIPIIICEJENRCITO IEGIIIRRRDIPBIBBIIRGgxk4i 212227 SENI RA REE E TEZE J SERERIRRRIBBIBIEIRRDIRERIIDDUIIQERERIEIGIEIIIIDEIZEIIIIIIIGN IDE ERE EERRRRAERA AAA R RERRRSERESEEIIEIDIBDRORRTACETEDEITIBRRIEIIIIIORIERERERZIZRTERAG SEZEESIZIZEIEISIESZTERNZAIIBETIICICIDEIIDITIOCICTRRESRETETERRIRR AEK ERA TETE ITITITITIITTITI TII teeter TINTE OO GU Ped Eel ii ttt isi itis cet ifthe titi ities LEED TIAL ETE LETTET TETI TITIiITEZINITENTTNITIEOZITITNTITHTITITTTIIIT BAHIA HH HI EA HERE Calibration etc B Printheads Acumen dump To print NVM Contents Page hold the power button down and press the m EEROM values dump containing all the values stored in the EEROM cancel button once and the resume button twice The NVM Contents Page contai
11. ___ _ raelsazatalfa Service lide Tope F 1a Tra Peed mio Presents Mo 170 cardi parenta iem Pata S f th Printer Primier Latest Errorgi am p WA Errxocodas 7094 Fs LingTila Daters 17 20801 Page 151 EIL EreortCodes0 Fi lence L a l Gatai 5 gt 17 2891 Comi iS Inform ation Page Aa Vida Filename ce Linet114 12 17 2901 Pega Crime 147 add L 17 D081 Paga Gout 1 f 3 Erro ede a FilarantintheadsFtivi Lina11ld Datart 17 2 4401 i 0 E5 ErrorCojai Fi Linel 5 17 2881 Daumi ie Errarladai Folencmeippeg Peer 0 Gate LESS 108 ErrorCode TAMH Fi Lename ventMonitor c Linai 1 Gabel HOM Page Court ini ErrorCode TH 1 ene ree meee ay Let a a P m Tstal r ensunae kri ce C26 cc cx cc Printheads weed fy Colorike Le Total Count 107 Soar fis Usaget Peper angi YA arvice Station maje x Geria ega Ux Tute Umaga Sample of the Information Page page 2 of 3 Sample of the Information Page page 3 of 3
12. From your computer s desktop Windows Mac OS 9 and X 1 Double click the hp designjet system maintenance icon on the desktop Step 1 Select Printer Mee Ackress Host F dengniet 00 522181217 35 25 65 358 Step 2 Click on next 3 Click Next in Windows or Configure in Mac OS From the Printer Driver Windows Mac OS X In the Windows driver click the p designjet system maintenance icon in the Services tab In Mac OS X select the Printer in the Print Center or Print Setup Utility and click configure lt HP dezignjet 1 Jon Prapeeries Sytem Maine 000000000 A System Maintenance Utility HP Designjet 120 120nr Color Calibration Why calibrate color Calibrate color pertorms a maintenance function to ensure color consistency If you calibrate correctly the colors printed on printers with different printheads will look very similar This picture shows an exaggerated example of how a printout could look like before and after color calibration When dol calibrate color It is recommended that you calibrate color every time you replace printhead or when you perceive color degradation on the printouts There is no need to perform this operation each time you print The results of the color calibration will be applied to all print jobs that follow even if you power off the printer Perform color calibration if you print with the regular hp designjet 120 printer dri
13. Emergency Firmware Upgrade 2 26 System Error Explanation 2 27 HP Designjet Entry level Printers Service Manual 2 1 Introduction The following pages contain a list of system error codes and their respective descriptions and recommended corrective actions Only try one recommended action at a time and check if the error code has disappeared Since the front panel can only display graphics the error code needs to be determined by counting the bars on the front panel as shown below Failing Subsystem 7 a 2 units flashing First 2 digits of Second 2 digits the error code of the error code ite cot Errors and Warnings Error Codes will normally be displayed directly on the front panel but can also be seen on the Information Page and will require some kind of intervention to resolve the problem Warnings will not be displayed on the front panel but will instead only appear on the Information Page therefore allowing the user to continue operating the printer without the need of an intervention System Errors Printer Status Ser Data UMHKITIHH Printer inter Latest Errors Filename Papoeltri c Lime 292 Data 7 3 2BB1 Page Count 33 1 ErrorCode 7994 Filename 542 Cate Page Count ErrorCode 722 FilenanetMechCommand c Line 1121 Date URENOU Page Counti r3 Er or
14. Ink Supplies and Accessories Reference HP Part Number Quantity Description Comments on ELE L 3 umma 1 metodi 4690 Network Cord Exchange E D C5019 80008 Black Printhead 1 inead aa T ogee 5 C5016 80014 1 Black Ink Cartridge C4911 61002 1 Cyan Ink Cartridge 21222 5 l1 ei Crd O ow Cag C5017 80016 1 light Cyan Ink oo gait Caride renne op Figure 12 Ink Supplies and Accessories Applicable to 10ps 20ps and 50 5 Ink Supplies and Accessories 2 of 4 Applicable to Designjets 100 100 Ink Supplies and Accessories Reference HP Part Number Quantity Description Comments on J6057 61001 61001 Network Card New J6057 69001 Network Card Exchange a 2 f C4B040086 1 Bedhinheod CyemPinheod C4812 60005 Modena Printhead ac o euo BENE C4911 61002 Cyan Ink 1 Magenta hk Caride am mmm C7790 60217 Electronics End Cap S C7790 60425 21 USB Cable 5m Figure 13 Ink Supplies and Accessories Ink Supplies amp Accessories 3 of 4 Applicable to DesignJets 120 120nr Ink Supplies and Accessories Reference HP Part Number Quantity Description Comments on
15. 7 Release the Belt from the Output Mechanism Assembly Release the locking mechanism from the left hand side of the Printer lt gt 9 Release the locking mechanism from the right hand side of the Printer 10 Slide out the complete Output Mechanism Assembly 2 7 Spittoon If Installed in the Printer Not applicable to 10ps 20ps 30 30n 50ps Removal 1 Remove the Center Cover gt 77 Remove the Left End Cover Page 7 77 3 Remove the Starwheel Assembly gt 7 43 4 Remove 1 1 10 screw that secures the Spittoon 5 Remove the Spittoon from the Printer lt gt Pivot Assembly Not applicable to 10ps 20ps 30 30n 50ps Removal 1 Remove the Center Cover Page 77 2 Remove the Left End Cover gt Page 711 3 Remove the Right End Cover Page 79 4 Remove the Starwheel Assy gt Page 7 43 5 Remove 1 8 screw washer that secure the Pivot Assembly on the left hand side of the Printer m 6 Remove 1 T 8 screw and washer that secure the Pivot Assembly on the right hand side of the Printer Pea 7 Remove the Pivot Assembly from the Printer lt gt Feed Roller Assembly Applicability 10ps 20 30 30n 50ps Removal Remove the Front Cover 76 Remove the Center Cover Page 77 Remove the Right End Cover Page 79 Remove the Left End Cover Page 7 77
16. Poena Oa 35 enose 3 3r S road E 4 4 Paper Axis Motor 38 Crop Detector 395 ei Sensor Input Output not know what port Scan Axis Motor 34 39 36 37 41 42 43 91 53 86 Movement S 36 ge Quay Troubleshooting The following table explains the YZ part of the System Error Code or Warning Recovery Action Response Replace 01 Reseat Reconnect Clean Adjust manually 02 Calibrate Adjust using Automatic Process Possible for za customer to Power OFF perform O 0 AddAesoy _ 0 Sera PotAgan 88 Wrong Part Installed 10 Replace 11 ME Dex 18 Power OFF personne required System Maintenance Utility Introduction 3 2 Launching the System Maintenance Utility Designjet 120 120nr 3 2 Launching the System Maintenance Utility Designjet 30 30n 90 90r 130 130nr 3 3 System Maintenance Utility HP Designjet 120 120nr 3 4 Color Calibration 3 4 Get Printer Information 3 6 Align Printheads 3 Clean Printheads 3 8 Update Firmware 3 9 Print Test Page 3 10 Calibrate Paper Feed 3 11 Reset Jetdirect Card 3 13 system Maintenance Utility Designjet 30 30n 90 90r 130 130nr 3 14 Main Menu Printer Front Panel Replication 3 14 Color Calibration 3 15 Align Printheads
17. Q1293 60047 1 Cable Applicable to 30 30n 70 90 90r 130 130nr Printer Front Panel Assembly Includes Front Panel C7796 60208 1 Cable Applicable to 100 100 10 110 110 nr 120 120nr 2 Q1292 60218 LF Motor Assembly Paper Axis Motor 0 Q1292 60219 Ramp Drive Assembly 04 Q1293 60068 Output Mechanism Support Assembly 8108 6 051 1 Encoder Dise Encoder Disc 0000000 Disc 2nd Bin PCA Interconnect second tray mM Applicable to 10ps 20ps and 50ps Q1292 60207 T Carriage Motor Assembly 8 8108 67048 Output Belt invent Figure 5 Left Hand Assemblies gt Scan Axis Assemblies Scan Axis Assemblies Reference HP Part Number Quantity Description Comments on Drawing Carriage Assembly Includes Trailing Cable a mM Applicable to 10ps 20ps and 50ps Carriage Assembly Includes Trailing Cable EE 5220000 mM Applicable to 30 As 30n Carriage Assembly Includes Trailing Cable Applicable to 130 and 130nr Q6655 60121 Carriage Assembly Includes Trailing Cable Applicable to 70 rir pU Trailing Cable iL Trailing Cable C7796 60205 Applicable to 100 100 110 110 110 nr Carriage Assembly Includes Trailing Cable NN EN Applicable to 120 and 120nr C7790 60112 Tubes Assembly Applicable to 10ps 20ps and 50ps 91293 60065 60065 1 Tubes Assembly Applicable to 30 and 30n a 60140 Lm Assembly Applicable to 70 Q6
18. Remove the Electronics Module Page 7 18 6 Remove the Starwheel Assembly Page 7 43 7 Remove the Output Separator Page 7 46 8 Remove the Output Mechanism Assembly Page 7 49 9 Remove the Paper Axis Motor Drive Assembly gt Page 7 26 10 Release the locking mechanism from the left hand side of the Printer 11 Release the locking mechanism from the right hand side of the Printer Ug 7 12 Release the Pin Caber and remove from the Printer 13 Release the Spring 14 Raise the locks so that they are aligned with the cutouts and lift out the Feed Roller Assembly from the Printer Feed Roller Assembly Not applicable to Designjets 10ps 20ps 30 30n 50ps Removal Remove the Center Cover Page 77 Remove the Right End Cover Page 79 Remove the Left End Cover Page 7 77 Remove the Electronics Module Page 7 18 5 Remove the Power Supply Unit Page 7 22 Remove the Service Station gt 7 24 Remove the Starwheel Assembly Page 7 43 8 Remove the Print Platen Assembly gt Page 7 44 9 Remove the Spittoon if installed gt 7 51 10 Remove the Pivot Assembly Page 7 32 11 Disconnect the Paper Axis and Encoder cables 12 Remove 1 10 screw that secures the Paper Axis Motor Mount 13 Remove 2 T 10 screws that secure the Pivot Assembly Support on the right hand side of the Printer 14 Remove th
19. Spacified Teta Packets kadi 381 Unsendacim Tram it Col ie 3 Transit Late Colliziongi H Holi m_m ih iius 16 MI Hawai Dua Loren HOZ Tres heel HOS Covi Duos Foll Interval 3 Ca DInteral mec St p dedi 10634 LA Lase Writer i Dadi kia tim c Hubei 1529 Penna i 224 Se s9 BONO NE NU Status Lr 2 I0ESSBERRRIREREZEERIRZEICIIQEULIIIISITI T IETRRISTIRICTERROO AO R SRASERIRIRIEIBIRIBTIIERSRDESERGERSRINIJICIERIDIDIZDT TIERE E03 E2SEEZIIIETERETERTAIHEERICIIGEDIIDIII IIT CIESRERIRIRR ERROR KAZI EISQEZIERERREEZEERINIZRASQIISZLITIIITITIBTTSTISIERER RETI SR EE EEL RAN AN 5 TRAR 222 E23221I3317 EFE EXEARCARERITISIIZIZEDITIRTCEDIESREZCERRERGEERRAAX 44 EZEESTERAREELEEZIPILCEIICIZIIIGITEIIS EITCEIRIIIRIIDIIIIIT R3 00006 89 66238327 322 7122 FE F2 33 232 E ERR eT TTititiiii titi ties tei titi tt ite 12222123 EET REDE GE PERERETICTE 222 BOSE RAPRZRRTERRRERRERTER UA EE I dd 8 CE ESS PEPE
20. gt Page 7 35 95 00 Printhead Alignment Failure Printhead Alignment cancelled Try the following Clean the printhead indicated by the printer BW the error code continues replace the faulty printhead 95 02 Printhead Alignment Failure Printhead Alignment cancelled Try the following B Unplug the power cable from the printer and wait a few seconds Plug in the power cable again and try the Printhead Alignment again B f this error code appears again check the Printhead Alignment print If the Printhead Alignment was printed correctly without any print defects then check that the media is moving freely backwards and forwards while the printer is scanning it If the Printhead Alignment was printed incorrectly with some print defects replace the faulty Printhead of the color where the defects were noticeable 95 04 Firmware Error during Printhead Alignment Upgrade the printer to the latest firmware release Startup track mode Introduction The startup track mode is designed to enable you to identity a failing subsystems while the printer is initializing Startup track mode provides a specific indication of which particular subsystem is failing This mode is not intended for use by end users Initializing the printer in Startup track mode To initialize the printer in Startup track mode Hold the Continue button while connecting the printer to the power supply During the init
21. 3 19 Clean Printheads 3 20 Check Image Quality 3 21 Calibrate Paper Feed 3 22 Get Printer Information 3 24 Update Firmware 3 25 Reset Jetdirect Network Card 3 26 HP Designjet Entry level Printers Service Manual 3 1 Sytem Maine 0000000 A Introduction The System Maintenance Utility is designed to assist the customer with common maintenance tasks for the printer and also to resolve common problems that they may encounter Since the design of the System Maintenance Tool is different between the Designjet 120 120nr and Designjet 150 130 this chapter will explain how to use the tool for each product separately Explanation on how to use the System Maintenance Utility for the Designjet 120 120nr is found on Page 2 Explanation on how to use the System Maintenance Utility for the Designjet 30 30 130 130nr is found on Page J Launching the System Maintenance Utility Designjet 120 120nr The System Maintenance Utility is launched via the HP printer driver Step 1 Click on the Advanced tab pg T T 1 FF She parting pogen HP Advanced paper con Po Dame pone pin ul 211 riesen 77 Feri Step 2 Click on the Maintenance box Launching the System Maintenance Utility Designjet 30 30n 90 90r 130 130nr There are two ways of launching the System Maintenance Utility
22. Assembly Removal 1 To release the Cleanout Assembly push in the 2 buttons on either side 2 Remove the Cleanout Assembly from the Printer lt gt Ink Supply Tubes Removal Remove the Center Cover Page 77 Remove the Right End Cover Page 79 Release the Tubes Bracket from the Ink Supply Station by pushing the clips inwards and lifting up the Bracket 4 Remove 1 I 10 screw that secures the Trailing Cable Support to the Carriage Assembly Release the Trailing Cable Support from the Carriage Assembly 5 Remove 1 I 10 screw that secures the Tube Crane to the Carriage Assembly CA Removal and Installation 6 Openthe Printhead Cover and remove 2 8 screws that secure the Tube Crane to the Carriage Assembly 7 Liftup the Tube Crane 1 to release the PH Cover 2 from the Carriage Assembly and remove from the Printer 8 Release the Ink Supply Tubes from the Raceway Holder lt gt 9 Release the Ink Supply Tubes and remove from the Printer 2 7 Carriage Assembly Applicability 70 100 100 110 120 120nr Removal Remove the Center Cover Page 77 Remove the Right End Cover Page 79 Remove the Left End Cover Page 7 77 Remove the Electronics Module Page 718 Remove the Power Supply Unit Page 7 22 Remove the Service Station Page 7 24 Remove the Ink Supply Tubes Page 7 32 ON OO
23. Coated Paper and the selected print quality setting ite rar ov System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description 94 02 2 Only applicable to HP DesignJet 120 120nr User selected Glossy Paper and Best mode but the Color Calibration profile was obsolete or missing for Glossy Paper and the selected print quality setting Using the System Maintenance Tool perform Color Calibration for Glossy Paper and the selected print quality setting 94 02 3 Only applicable to HP DesignJet 30 30n 90 907 120 120nr 130 130nr User selected Photo Paper and Best mode but the Color Calibration profile was obsolete or missing for Photo Paper and the selected print quality setting Using the System Maintenance Tool perform Color Calibration for Photo Paper and the selected print quality setting 94 02 4 Only applicable to HP DesignJet 30 30n 90 90r 120 120nr 130 130nr User selected Heavy Weight Coated Paper and Best mode but the Color Calibration profile was obsolete or missing for Heavy Weight Coated Paper and the selected print quality setting Using the System Maintenance Tool perform Color Calibration for Heavy Weigh
24. Platen Actuator Spring Applicable 85 MATA to 100 110 10 nr 130 and 130nr Nm 06655 60088 Bypass Platen Actuator amp Spring Applicable to 70 90 907 Misc Plastic Parts includes Block Pin sne EE Caber Pick Cam FDRIR Idler Gear invent Figure 8 Top Paper Path Assemblies Rear Paper Path Assemblies Rear Paper Path Assemblies Reference HP Part Number Quantity Description Comments on Drawing NEM Q6655 60063 mM ie Paper Guide Applicable to 70 90 Inner Paper Guide Applicable to 100 C7791 60202 1 100 110 110 110 nr 120 120nr 130 and 130nr Pick Roller Assembly Applicable to 100 Q1292 60210 100 10 110 110 nr 120 120nr 130 and 130nr 665560123 60123 EN Roller Assembly Applicable only to 70 90n 60230 Upper Roller Kit EX C7791 60235 m Lower Paper Guide Bits Figure 9 Rear Paper Path Assemblies a Parts and Diagrams 0 inveni Paper Feed Assemblies Paper Feed Assemblies Reference HP Part Number Quantity Description Comments on Drawing Main Tray Assembly Applicable to 10ps Main Tray Assembly Applicable to 70 90 Nm 90r 100 110 TiO nr 130 and 130nr Main Tray Assembly Applicable to 100 C7790 60149 Output Tray Assembly Applicable to 10ps 20ps and 50ps C7790 60448 uM E Tray Assembly Applicable to 30 and Q6655 60101 60101 1 Output Tray Assembly A
25. Unplug the power cable from the printer and check the cable connections Parallel USB and Network cables Plug in the power cable again and check if the Error Code has disappeared 66 02 1 Only applicable to HP DesignJet 30 30n 90 90r 130 130nr Horizontal clipping May happen when the roll ends in the middle of printing an image Could also happen when multi pick occurs and two sheets are loaded together and they do not completely overlap Make sure the image size is within the selected WIDTH of the sheet 66 02 2 Only applicable to HP DesignJet 30 30n 90 90r 130 130nr Vertical clipping May happen when the roll ends in the middle of printing an image Could also happen when multi pick occurs and two sheets are loaded together and they do not completely overlap Make sure the image size is within the selected LEN GTH of the sheet 71 14 O ut of memory while trying to process the firmware upgrade file Probably this is a firmware bug because the firmware should free up enough memory to perform the firmware upgrade process correctly Perform an emergency firmware upgrade Page 2 26 System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action 74 12 Firmware
26. Wipe from left to right viewed from front with a clean lint free cloth Do NOT pull hard on the Encoder Strip Encoder Strip Drive Roller lt gt Backbone Use water on a clean lint free cloth Dry carefully parts left damp may rust Backbone Duplexer Check for ink on connector to module If ink is present wipe clean with a clean lint free cloth Duplexer Lubrication Information Lubrication Cleaning the Carriage Rod is NOT recommended however the Carriage was wiped clean replace the felt washers on the Carriage Assembly The felt washers are impregnated with oil to provide the necessary lubrication for the Carriage Rod About this Edition This is the 1st edition of this Service Manual 1st edition What s in this Service Manual This manual contains information necessary to test calibrate and service HP Designjet 10ps Printer Model 7790 HP Designjet 20ps Printer Model C7790B HP Designjet 30 Printer Model C7790D HP Designjet 30n Printer Model C7790E HP Designjet 50ps Printer Model 677906 HP Designjet 70 Printer Model Q6655A HP Designjet 90 Printer Model Q6656A HP Designjet 90r Printer Model Q6656B HP Designjet 100 Printer Model C7796A HP Designjet 100 Printer Model 677966 HP Designjet 110 Printer Model C7796B HP Designjet 110 Printer Model C7796D HP Designjet 110 nr Printer Model C7796E HP Designjet 120 Printer Model C7791A HP Designje
27. bug in the firmware upgrade process Try the following B Download the special file in order to update the bootlog B f possible request the user to provide the following information which can be found on the information page Firmware Release Printer Serial Number 81 01 8v Paper Axis shutdown usually a paperjam caused by a blockage of the Paper axis System Try the following B f this error code was caused by a paperjam unplug the power cable from the printer and clear the blockage Plug in the power cable again and check if the Error Code has disappeared B f this error code appeared but was caused by a paper jam replace the Paper Axis Motor Drive Assembly gt Page 7 75 83 01 1 Only applicable to HP DesignJet 30 30n 70 100 110 90 90r 120 120nr 130 130nr The paper is rejected from the Bypass due to skew When manually loading paper from the front of the paper make sure that it is loaded straight 83 01 3 Only applicable to HP DesignJet 70 100plus 110plus The paper is rejected from the roll due to skew When loading paper from the roll make sure that it is loaded straight 94 02 1 Only applicable to HP DesignJet 30 30n 90 90r 120 120nr 130 130nr User selected Coated Paper and Best mode but the Color Calibration profile was obsolete or missing for Coated Paper and the selected print quality setting Using the System Maintenance Tool perform Color Calibration for
28. driver with the indicated attachments and 3 16 5 5 inch mm rao Small flat blade screwdriver 2 7 Removal 1 Top Cover 2 Release the clips that secure the Top Cover and remove from the Printer lt gt Front Cover Applicability 10 5 20 5 30 30n 50 5 Removal 1 Open the Access Cover 2 Release the clips from the inside that secure the Front Cover 3 Remove the Front Cover from the Printer 2 7 Center Cover Removal 1 Remove the Top Cover 75 2 Release the Ink Supply Tubes from the Raceway Holder Remove the Raceway Holder from the Printer 3 Release the Tubes from the retaining clips in the Center Cover 4 Remove 4 1 10 screws that secure the Center Cover to the Printer lt gt 5 Remove 2 10 screws that secure the Center Cover from the rear 6 Open the Printhead Door 7 Remove the Center Cover from the Printer 2 7 Right Cover Removal 1 Remove the Center Cover 77 2 Open the Printhead Door 3 Release the Door Sensor from the Right End Cover 4 Remove 1 1 10 screw that secures the Right End Cover to the Printer lt gt 5 Remove 1 T 10 screw from the Right Side Bracket 6 Release the clips that secure the Right End Cover to the Printer use a ilat blade screwdriver if nece
29. m 26057 61001 61001 Network New J6057 69001 Network Card Exchange 2 5019 80008 Black Printhead C4810 60067 Cyan Printhead C4812 60005 Mi us Printhead ono ow i 1 it Cyn end 5021 80008 Light Pen Printhead e oso Yt Codge O casino emo C4912 61003 1 Magenta Ink Cartridge C4913 61003 1 Yellow Ink Cartridge C5017 80016 Light Cyan Ink Cartridge 5018 80014 Light Magenta Ink Cartridge 1 C7790 60217 Electronics End Cap C7790 60425 L3 7 USB Cable 5m Figure 14 Ink Supplies amp Accessories Applicable to DesignJet 120 120nr Ink Supplies amp Accessories 4 of 4 Applicable to Designjets 30 30n 70 90 90r 130 130nr Ink Supplies and Accessories Reference HP Part Number Quantity Description Comments on 14169 69001 L redo L GINE en Pd C9421 88001 mses Printhead ow Pied 1 oni BENE C9424 88001 1 Light ose Printhead pod Coidge _ L oeeo eon C9426 88001 Magenta Ink Cartridge C9427 88001 Yellow Ink Cartridge BENE C9428 88001 Light Cyan Ink Cartridge C9429 88001 m Light Magenta Ink Cartridge C7790 60217 Electronics End Cap C7790 60425 USB Cable 5m Figure 15 Ink Supplies amp Accessories Rollfeed Components Ap
30. mx Calibrate color Maintain printheads align printheads aa clean printheads aroma Check image quality ee gt Calibrate paper feed maintenance advanced functions Step 2 Press align printheads Pattern for Bidirectional compensation and directionality on Scan Axis To calibrate the sensors Pattern for directionality on Paper Axis Test Result YA Pass X Fail Sample of the Printhead Alignment Page System Maintenance 0 ni Clean Printheads Clean printheads helps maintain proper operation of all nozzles in the printheads This is only recommended if you are experiencing problems with print quality such as banding Three levels of cleaning are available soft medium and hard As a first step the soft cleaning should be used If you still experience the same image problems then select medium Hard cleaning should only be used as a last resort Before cleaning the printheads first check the maximum recovery level already performed on the printheads If hard level Recovery Level 3 has already been performed then do not try performing hard level again The Maximum Recovery Level can be seen on the Printer Information page in the Printhead History section Maximum Recovery Level already performed Step 1 Select maintain printheads and then clean printheads maintenance Calibrate color Rie Ma
31. panel will display just the arrow icon Connect the printer to the computer with a parallel cable Send the firmware file through the parallel port from ihe DOS command prompt Type copy b firmware_file Ipt1 and then press ENTER 101010101 101010101 101010101 E 101010101 10101010101010101010101 at Items in red not applicable to the printers System Error Codes Explanation System Error Codes explain which component system is failing and what action should be taken to resolve the problem System Error Codes are displayed directly on the front panel but can also be seen on the Information Page and have been defined in the format XX YZ Warnings will not be displayed on the front panel but will instead only appear on the Information Page and have been defined in the format XXn YZ m B XX Service Part 2 digits B n Service Part Index if more than one used in the product Optional e g Identify the Ink Supply color and number Y Who should perform the action 1 digit User or Service Engineer B Z Action to perform 1 digit B m additional actions information to consider 1 digit Optional e g Non authorized ink was detected PM was triggered or Printhead in out of Warranty The following table explains the XX part of the System Error Code or Warning Code Component System 989 weSupyUm m on 06 Fra Bk b 98
32. shift to green are apparent then the following Printhead Recovery has to be performed For Light Magenta Printhead degradation standard recovery the cancel button twice and the resume button 5 times A less aggressive recovery can be performed as well currently it is not in USe For Light Magenta Printhead degradation light recovery the cancel button twice and the resume button 4 times Maximum Recovery Level already performed Press Cancel button twice Press Resume button zero times for level 1 soft once for level 2 medium twice for level 3 hard Hold Power Button 4 times for level 4 light 5 times for level 5 standard vies KJ Network Card Reset Use this utility to reset the HP Jetdirect card configuration to the factory defaults This should only be used if the HP Jetdirect card is not responding and no other recovery method works Any user configuration information for example the IP address will be lost In this case the computer will not be able to communicate with the printer using the network The HP Jetdirect card will need to be reconfigured using WebJetAdmin for example after this reset Reset the Network Card as follows 1 Hold the power button down and press the cancel button three times and the resume button once Press Cancel button three times Hold Power Button Press Resume button once Set to Factory Defaults Use this utility to return
33. with the printer or which you downloaded from the Web If you use a PostScript driver such as Adobe PS or Laser Writer to print through a PostScript RIP provided by HP or another third party company the results of calibrate color will not be applied to your print jobs In this case refer to your PostScript RIP documentation for information on how to perform color calibration How dol calibrate color You have to calibrate color for every Paper Type that requires color consistency For example if you require consistent colors on glossy paper and on heavy weight coated paper you must perform one color calibration for the former and another for the latter Paper Type When you want to calibrate color remember to select the Print Quality option that you are going to use to print For example if you want to print with the High Resolution option select High Resolution before performing the color calibration System Maintenance 0 ni Performing the Color Calibration HP DesignJet 30 30n 130 130nr system maintenance for hp designjet 130 series Step 1 Select calibrate color maintenance Calibrate color Maintain printheads Check image quality Calibrate paper feed advanced functians Lekir TI TOTEM m km i a EE bo qase arboreal Ores iic Pob nadie do HORE Double click on the calibrate color icon on th
34. 100 E C7796 60033 Serial Number Label 110 C7796 60099 Serial Number Label 110 C7791 60334 Serial Number Label 110 nr C7791 60148 Serial Number Label 120 invent 7791 60149 Serial Number Label 120nr C7791 60303 Serial Number Label 130 C7791 60305 Serial Number Label 130nr 5 C7790 60213 Front Panel Label Applicable to 10ps 20ps and 50ps Nm Q6655 60096 Front Panel Label Applicable to 70 Q6656 60067 Front Panel Label Applicable to 90 907 Front Panel Label Applicable to 30 30n Front Panel Label Applicable to 100 110 C7791 60255 60255 Front T Panel Label Front Panel Label Applicable to 120 120nr to 120 120nr Load Rollfeed Label Applicable to 90r owe EM 130nr 110 110 T10 nr 120nr invent Figure 3 Printer Labels Pore and Diagrams 0 inveni Right Hand Assemblies Right Hand Assemblies Reference HP Part Number Quantity Description Comments on Drawing Ink Supply Station Assembly Applicable to mm 10ps 20ps and 50ps EN C1292 60049 Ink Supply Station Assembly Applicable to 30 30n 90 90r 130 130nr Ink Supply Station Assembly Applicable to 70 100 100 110 110 Ink Supply Station Assembly Applicable to LM mE 120 and 120nr ISS Bottom Foam Applicable to 10ps 20ps 2 C7790 60145 1 and 50p 30 30n 90 90 120 120nr 130 130nr ISS Bottom Foam Applicab
35. 656 60103 Tubes Assembly Applicable to 90 90r Q1292 60235 Tubes Assembly Applicable to 130 and 130nr Tubes Assembly Applicable to 100 100 EE 110 110 110 nr C7791 60129 Tubes Assembly Applicable to 120 and 120nr Carriage Belt Applicable to TOps 20ps C7790 60203 30 30n 50ps Q6655 60069 E Carriage Belt Applicable to 70 90 901 Carriage Belt Applicable to 100 100 C7791 60233 110 110 110 nr 120 120nr 130 and 130nr Q6655 60064 60064 1 Encoder Strip Encoder Strip Applicable to 70 90 90r to 70 90 90r EENL LL 2 705090 Applicable to 10ps 20ps invent Encoder Strip Applicable to 100 100 C7791 60205 110 110 110 nr 120 120nr 130 and 1350nr 7790 60104 60104 1 Encoder Strip Holder o C7790 60124 Tube Holder C7790 60125 ee ice wa Belt Tension Belt Tension Spring 00000000 2 Rod paeem to lOps 20ps erem Applicable to 10ps Tumaround Assembly Applicable to 70 90 C7791 60212 90r 100 100 10 110 110 nr 120 120nr 130 and 130nr Figure 6 Scan Axis Assemblies a Parts and Diagrams 00 inveni Top Paper Path Assemblies 1 of 2 Applicable Designjets 10ps 20ps 30 30n 50ps Top Paper Path Assemblies Reference HP Part Number Quantity Description Comments on Drawing mm E L s E mm amri NE ar ny Miscellaneous Plastic Parts incl
36. Assembly gt Page 7 56 16 Remove the Pick Assembly Page 7 62 17 Remove the Inner Paper Guide gt Page 7 72 18 Remove the Bypass Platen Page 7 78 19 Remove 1 T 10 screw that secures the Right Bracket to the Chassis 20 Lift the Right Bracket out of the Printer Mm 21 Release the Spring from the Bypass Platen Actuator Cleaning Information 8 2 Lubrication Information 8 4 HP Designjet Entry level Printers Service Manual 0 1 Maintenance Cleaning Information IMPORTANT Do NOT clean the following Pinch Rollers Drive Belt Service Station unless otherwise noted Main PCA and other Electronic components such as Cables and Motors Case Parts Use mild detergents such as PK 200 or Simple Green with water on a Clean lint free cloth Solvents and water on a clean lint free cloth can be used to remove stubborn stains on external case parts Paper Dust It is recommended that vacuuming be used to remove paper dust from inside the printer Do N OT use compressed air Carriage Flex Contacts Use water on a clean lint free cloth E kl i a ma gt M Flex Contacts mi e y a 2 4 em 2 Rod Cleaning is NOT recommended extremely dirty wipe with a clean lint free cloth Do N OT use water or solvents Carriage Rod Encoder Strip
37. Carriage Assembly Applicability 10ps 20ps 30 30nr 50ps 90 90r 130 130nr 7 37 Carriage 7 41 Starwheel Assembly Applicability 10ps 20ps 30 30n 50ps 7 42 Starwheel Assembly 7 43 Print Platen Assembly 7 44 Output Separator Applicability 10ps 20ps 30 30n 50ps 7 46 Ramp Motor Assembly 7 47 Output Mechanism Assembly Applicability 10ps 20ps 30 30n 50ps 7 49 Spittoon If Installed in the Printer 7 51 Pivot Assembly 7 52 Feed Roller Assembly Applicability 10ps 20 30 30n 50ps 7 54 Feed Roller Assembly 7 56 Pick Assembly 7 62 Pinch Assembly Applicability 10ps 20ps 30 30n 50ps 7 68 Inner Paper Guide Applicability 10ps 20ps 30 30n 50 5 7 71 Inner Paper Guide 7 72 HP Designjet Entry level Printers Service Manual 7 1 2 OPS Sensor 7 73 Paper Axis Motor Drive Assembly Applicable only to 10ps 20ps 30 30n 50 7 75 Paper Axis Motor Assembly Applicability 90 90r 120 120nr 130 130nr 7 77 Bypass Platen Applicability 90 90r 120 120nr 130 130nr 7 78 Bypass Platen Actuator Applicability 90 90r 130 130nr 7 81 HP Designjet Entry level Printers Service Manual 2 7 Introduction This chapter is a step by step guide to the removal and installation of the key components in the printer You may find it useful to tick off the steps as they are performed Use the illustration at each procedure to identify the parts referred to in the text The pr
38. Code 7994 Fi lenametHechCc mmand c 1 2494 Datel UMEAMUA Page Counti 79 4 ErrarcCodernig Filananat1 PaperCltril c Limnar252 batei 21 31 2001 Page Count 79 5 FreseCede 268 Fillsenanatilarhlommand c Line 55 Date UMKHOUM Page Count 75 Errortode 7994 Filename Stationttrl c Liner 399 Patke ENOM Count 2101 Filenamer PaperUtr l c Linet2o2 Dater UNKNOWN Page Counti r5 EreaeCode 7324 Fllanaeeralibrastiecnz t Liner482 Date UNKNOWN Count 75 F leet Lina Date Page Court im rer Latest Warnings B rmglode 7384 Filenametigneentltils c Lirel454 Date Page Gaunt Warmi rg badai leanamar batear IHO Page Counti Marning nde B Filename LinwiB DateidHkHOdM Page Count e ManmingCcade 8 lHename Limne 8 Date UMERENO Fage Cori E lenar Lirit Dates JMEHOUWN Count iE karti glace to Larina Lieli Datel Page Cette Warn nglods E Filename Linate Dates Count i 7 Warningloda Filename bates UNKNOWN Page Count Filename Limar Bate UNKNOWN Court Harai Fileranat Lint Gate UNKNOWN Page Countze System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action Syst
39. P Designjet 90r Printer Model Q6656B HP Designjet 100 Printer Model C7796A HP Designjet 100 Printer Model C7796C HP Designjet 110 Printer Model C7796B HP designjet 110 Printer Model C7796D HP Designjet 110 nr Printer Model C7796E HP designjet 120 Printer Model C7791A HP Designjet 120nr Printer Model C7791B HP Designjet 130 Printer Model 677916 HP Designjet 130nr Printer Model C7791D For information about using these printers refer to the corresponding User and Quick Reference Guides Readership The procedures described in this Service Manual are to be performed by HP Certified service personnel only Part Numbers Part Numbers for Printer options accessories and service parts are located in Chapter 7 Conventions small arrow gt is used to indicate other parts of the Service Manual where you can find information related to the topic you are consulting A att ont Table of Contents Test Prints 7 7 System Error Codes 2 7 System Maintenance Utility 3 7 Utilities 4 7 Calibrations 5 7 Parts and Diagrams 6 7 Removal and Installation 7 7 Maintenance 8 7 Usage Report 1 2 Information 1 3 NVM Contents 1 5 HP Designjet Entry level Printers Service Manual ra Usage Report Page The Usage Report Page contains the following information B Printer Model Name E Printer Model Number B Printer Serial Number E Date of last print job receive
40. al 1 Remove the Center Cover Page 77 2 Remove the Right End Cover gt Page 7 2 3 Remove the Electronics Module Page 716 E 4 Disconnect the Motor Harness Cable 5 Remove 1 1 10 screw A that secures the Grounding Strip Ug 7 m 6 Press inthe clips on either side and release the Power Socket 7 Remove the Power Supply from the Printer lt gt Service Station Removal Remove the Center Cover gt Page 77 Remove the Right End Cover Page 79 Remove the Electronics Module Page 718 N Remove the Power Supply Unit gt 722 5 Remove 2 screws that secure the Reinforcement Bracket Remove ihe Reinforcement Bracket from the Printer 6 Disconnect the Service Station Cable 7 the Carriage Assembly by turning the Service Station Motor clockwise 8 Move the Carriage Assembly out of the Service Station 9 Release the Encoder Strip from the Encoder otrip Holder lt gt 10 Remove 1 10 screw that secures the Encoder Strip Holder on the right hand side of the Printer 11 Remove the Encoder Strip Holder trom the Printer 12 Slide the Service Station out of the Printer 2 7 Front Panel Removal 1 Remove the Center Cover 77 2 Remove the Left End Cover Page 711 3 Release the Front Panel from inside the Left Hand Cover 4 Disconnect the cable
41. and press the cancel button once and the resume button four times To Scan the Accuracy Calibration Press Cancel button once Press Resume button four times Hold Power Button 1 Line used to detect starting point to Scan Indication that tells you how to load the paper to scan the pattern Pattern printed several times Optimize for different areas of the print zone Important Caution Factory Advance Calibration will affect forever the banding performance of the printer on ALL media types ii is Sample of the Accuracy Calibration Print Parts replacement and associated calibrations Following the removal and replacement of some components it is important that calibrations are pertormed immediately afterwards Shown below is a table describing which parts require calibrations when they are replaced and the order in which you should perform the calibrations Description of Media PRS Printhead service part Advance Calibration Alignment Calibration Carriage ____ _____ ELU ANNE mbes Bes Disk Encoder ca Parts and Diagrams Cover Assemblies 6 2 Cover Assemblies 6 4 Print
42. cien pranthoads update firmware print test page Gakbhrato paper fied reset yetdirect card rm Step 2 Press reset Sytem Maine System Maintenance Utility Designjet 30 30n 90 90r 130 130nr Main Menu Printer Front Panel Replication The main page of the System Maintenance Utility includes a replica of the Printer s Front Panel showing the status of the Printer I i o mes emu mai Qi G 4 gG ge WA els Googie rr system maintenance for hp designjet 130 series Click to refresh status of Front Panel Color Calibration Why calibrate color Calibrate color pertorms a maintenance function to ensure color consistency If you calibrate correctly the colors printed on printers with different printheads will look very similar 1 ma LE 3 1 This picture shows exaggerated example of how printout could look like before and after color calibration When do calibrate color It is recommended that you calibrate color every time you replace a printhead or when you perceive color degradation on the printouts There is no need to perform this operation each time you print The results of the color calibration will be applied to all print jobs that follow even if you power off the printer Perform color calibration if you print with the regular hp designjet 120 printer driver which was included
43. continues replace the light cyan printhead 2 9 00 Not applicable to HP DesignJet 70 100 100 110 Light Magenta Color Calibration Failure Light Magenta Color Calibration cancelled Try the following B Clean the electrical contacts on the light magenta printhead BW fthe error code continues replace the light magenta printhead 35 01 No Cleanout Assembly or Duplexer if installed detected while loading media Try the following B Remove the Cleanout Assembly gt Page 7 31 or Duplexer if installed and install it again correctly B Replace the Duplexer Interconnect PC A If the Error Code continues replace the Cleanout Assembly Page 7 31 System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action 58 10 Problem detected in the color sensor system Replace the Carriage Assembly gt Page 7 35 61 05 Language interpreting error This is usually and error produced while parsing a file There is probably an incompatibility between the driver and the firmware Upgrade the RIP software or the Designjet System Maintenance Tool 69 01 Communication Failure Try the following B
44. d Total ink consumed Date of first print job received m Number of pages printer media size media type print quality setting To print the Usage Report Page hold the power button down and press the resume button once Press Resume button once Hold Power Button USAGE REPORT _ Prime naeeshp dezignjet lira Prime made Pai Printer gai slo raabara D CUL 1 Fatal ira Cormac cc se cc ve se Printed br For man Burst Supa Dart gli in gral T u i Plain 2 e peu i i 8 3 leasm Papert iai ha sei a a Sample of the moai ino da P Qe 20 3 Usage Report Page se a a a Plains a Tr ali mrs sen Dad EI 5 Eur 1 H a Tana Printer Joba 91 rme Information Page The Information Page contains the following information E Printer Identification Printer Status E Printer Usage B Ink Consumable Identification B Ink Consumables Status B Ink Consumables Usage B Network Card Information To print the Information Page hold the power button down and press the resume button 4 times Press Resume button 4 times 1 D Hold Power Button Fr inter x Ideni if icat ion Printer model name hp designjet Printer model Printer
45. e ee Puchg m Jus Bad Packets Feasiing E rers Received a Feokocel en __ a LLLI om Bot uam amp eil fel 153 100 Tc 253 255 74B 8 Ln Earl 1 2 199 9 1 Ber BOOTP Berwari iS 100 4 2227 TFTP Earn i ok iad Conf ig Fila Not ied Domain fme Mot Specii iad Dni farei Pe Some if isg Serer i Moet iad San Tab ar E met Tole Timeouts 78 sec SLPs Enhed feces Ligt Hot paciri latin 1 Tek id i eee LL PRs GPx reme AE fXatuat Test Primary Fraza Puto Select o Frama Rod Une EM 11 21 Se 2 Lien ink m Vaagu 4 amp zc 2 F irlheadi KeB Haga daz MH dave ir i eg t4 XP LH 8 ec 612 x3 wr 12 tig tm 8 em 11 x Printhead hi E 1 in sri ini 1 1 doza 239 as i Inseriad 3 zc LG a 3x m 31 Incerted 3 cc 02x B LE 1 Inserted 4 se 243 4 C2 Ej vH dass LO d Z oec 61 2 davi 12 ce 4l X Port Cord igi Ww F pauta bat acturi dq mazi Cata Farufacturedi Caty
46. e Pivot Assembly Support from the Printer lt gt 15 Release the locking mechanism from the right hand side of the Printer 16 Remove 1 T 10 screw and nut that secures the Feed Roller Support on the left hand side of the Printer 17 Remove 2 T 10 screws that secure the bracket on the left hand side of the Printer Uy 7 18 Remove the Bracket from the Printer 19 Release the locking mechanism from the left hand side of the Printer 20 Release the Spring trom the Bracket lt gt 21 Raise the locks so that they are aligned with the cutouts and lift out the Feed Roller Assembly including the Paper Axis Motor from the Printer O romovarana Pick Assembly Applicability 10 5 20ps 30 30n 50ps Removal 1 Remove the Cleanout Assembly gt Page 7 37 2 Release the locking mechanism that secures the Pick Assembly on the right hand side of the printer looking from the rear 3 Release the locking mechanism that secures the Pick Assembly on the left hand side of the printer looking from the rear 4 Raise the locks so that they are aligned with the cutouts and lift out the Pick Assembly from the Printer Pick Assembly Not applicable to 10ps 20ps 30 30n 50ps Removal Remove the Cleanout Assembly Page 7 37 Remove the Center Cover Page 77 Remove the Right End Cover 7 9 Remove the Left End Cover Pa
47. e computer desktop i Step 2 Select Paper Type and Print Quality HeavyW eight Coated Paper iri This table gives you the color calibration status for each type of paper and print quality You can also use this table to delete color calibration profiles that you don t need Step 1 Select color calibration profile Step 2 Press delete calibration profile 2 Performing the Color Calibration HP DesignJet 90 907 Double click on the calibrate color icon Launch system maintenance on the computer desktop tool via the hp driver p U KELE pE pe Pee e LE merg duas gad Pee p oda 1 zap EJ __ F a ee Pe an Step 1 Select calibrate color Fe ape a la mil TH KETA Tub ey bu Bor d Lal dl Ri fe pili Wa i dba mam rom Pange rr ree coh rare maintenance me wee ute calibrate calar e som a rien od Cam min em Maintain printheads Check image quality Calibrate paper feed advanced functions Cae Fuge ee lee Peete Gee m tenue bee da poz ee ka moe pe ee ee DUI Ra ani E i
48. ear Trim Kit Applicable to 100 110 10 110 120 130 va invent Figure 2 Cover Assemblies gt Printer Labels Printer Labels Reference HP Part Number Quantity Description Comments on Drawing Printhead Access Instructions Label Applicable to 10ps 20ps 50ps Printhead Access Instructions Label C7790 60450 Applicable to 30 30n 90 90r 130 amp 130nr Printhead Access Instructions Label C7796 60041 Applicable to 70 100 100 110 110 110 nr Printhead Access Instructions Label SANS Applicable to 120 and 120nr 2 Ink Cartridge Color Label Applicable to 70 PM Nu 100 100 110 10 110 nr Ink Cartridge Color Label Applicable to C7790 60201 10ps 20ps 30 30n 50ps 90 90r 120 120nr 130 130nr Ink Cartridge Family Label Applicable to mM 10ps 20ps 50ps 120 120nr Ink Cartridge Family Label Applicable to AI 30 30n 90 90r 130 amp 130nr Ink Cartridge Family Label Applicable to ma mM 70 100 100 10 110 110 nr C7790 60139 60139 Serial Number Label Serial Number Label ps T mc 00041 ae Number Label 20ps C7790 60477 1 Serial Number Label 30 21 C7790 60478 Serial Number Label 30n _______ C7790 00042 Serial Number Label 50ps Q6655 60095 Serial Number Label 70 96656 60066 Serial Number Label 90 BEEN Q6656 60080 Serial Number Label 90r 4 C7796 60027 1 Serial Number Label 100 21 C7796 60098 Serial Number Label
49. eavy Weight Coated Paper and the selected print quality setting 941 02 3 Only applicable to HP DesignJet 30 30n 90 90r 120 120nr 130 130nr User selected Proofing Semi Gloss Paper and Max dpi mode but the Color Calibration profile was obsolete or missing for Proofing Semi Gloss Paper and the selected print quality setting Using the System Maintenance Tool perform Color Calibration for Proofing System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action Semi Gloss Paper and the selected print quality setting 941 02 4 Only applicable to HP DesignJet 30 30n 90 90r 130 130nr User selected Photo Matte Paper and Max dpi mode but the Color Calibration profile was obsolete or missing for Photo Matte Paper and the selected print quality setting Using the System Maintenance Tool perform Color Calibration for Photo Matte Paper and the selected print quality setting 941 02 5 Only applicable to HP DesignJet 30 30n 90 90r 130 130nr User selected Photo Satin Paper and Max dpi mode but the Color Calibration profile was obsolete or missing for Photo Satin Paper and the selected print quality setting Using the System Maintenance Tool perform Color Calibration
50. em Error Problem Description Corrective Action System Error Codes 01 10 Electronics Module failure Replace the Electronics Module gt Page 7 18 01 12 Electronics Module failed during the firmware upgrade OR the Electronics Module failed during initialization Try the following fthe Electronics Module failed during initialization you must perform the Electronics Test to determine the cause of the failure fthe Electronics Module failed during the firmware upgrade first perform an emergency firmware upgrade Page 2 26 B an emergency firmware upgrade is N OT possible or it didn t work replace the Electronics Module Page 7 18 02 10 Carriage failure Replace the Carriage Assembly Page 7 35 04 13 Generic Firmware Error Network Card Unplug the power cable from the printer and wait a few seconds Plug in the power cable again and check if the Error Code has disappeared If the error code continues refer to the Jetdirect Card Service Manual and Service N otes 08 11 Front Panel cannot be detected Reconnect the Front Panel System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action 11 10 Trai
51. er 12 Release the Belt from the Carriage Motor by pushing in the Turnaround Assembly right hand side of the printer and at the same time releasing the Belt from the Motor on the left hand side of the printer 1 TE roni 1 13 Slide the Carriage Assembly to the right and out of the Printer 14 lfthe Carriage Assembly is to be replaced make sure that you remove the belt in order to install it on the new carriage To remove the belt gt 7 41 Installation of the Carriage Assembly IMPORTANT Only applicable to 90 907 130 130 After re installing the Assembly and take note of these steps for the correct installation of the Turnaround Stopper These steps must be followed in exactly the same sequence 1 Place the Turnaround Stopper in to position and locate the slot in the Stopper on to the Turnaround Assembly This step is very important since it will determine the space between the Stopper and the Turnaround Assembly 2 Insert the first screw left and tighten it Removal and instalation 3 Insert the 2nd screw right tighten it As you tighten the screw you should notice that the slot in the Stopper will rise away from the Turnaround Assembly 2 7 Carriage Belt Removal Remove the Center Cover Page 77 Remove the Right End Cover Page 7 9 Remove the Electronic
52. er Applicable 90 90 0179860054 Bor Sensor Assembly _ 9 6656053 nk Corridge Door Applicable 70 665660064 mk Conridge Door Applicable 90 868656 50079 mk Corridge Door Applicable 9 CHEM nk Caridge Door Applicable 10130 nk Caridge Door Applicable 130 _ 6779660015 rk Door Applicable 1o 100 _ C7796 60094 Ink Cartridge Door Applicable to 100 M4 nk Door Applicable 10 6779660095 nk Caridge Door Applicable to 103 _ nk Cadge Door Applicable invent BEER C7791 60130 Ink Cartridge Door Applicable to 120 C7791 60131 Ink Cartridge Door Applicable to120nr u Printhead Door Assembly includes Ink 7 C7790 60457 1 Cartridge Door Hinge and Printhead Door Label Applicable to 90 90r 130 amp 130nr Printhead Door Assembly includes Ink Cartridge Door Hinge and Printhead Door T Label Applicable to 70 100 100 10 110 110 nr Printhead Door Assembly includes Ink C7790 60106 1 Cartridge Door Hinge and Printhead Door Label Applicable to 120 amp 120nr C7791 40277 Access Door Assembly Applicable to 130 8 130nr C7791 60139 Access Door Assembly Applicable to 120 amp 120nr Access Door Assembly Applicable to 100 EE 100 110 1104 110 nr Q6655 60094 NENE Access Door Assembly Applicable to 70 Q6656 60065 EE Door Assembly Applicable to 90 R
53. er Labels 6 7 Right Hand Assemblies 6 10 Lett Hand Assemblies 6 13 Scan Axis Assemblies 6 15 Top Paper Path Assemblies 1 of 2 6 18 Top Paper Path Assemblies 2 of 2 6 20 Rear Paper Path Assemblies 6 22 Paper Feed Assemblies 6 24 Cable Harnesses 6 26 Ink Supplies amp Accessories lof 4 6 28 Ink Supplies amp Accessories 3 of 4 6 32 Ink Supplies amp Accessories 4 of 4 6 34 Rollfeed Components 6 36 HP Designjet Entry level Printers Service Manual 6 1 invent Cover Assemblies Applicable Designjets Only 10ps 20ps 50 5 30 30n Cover Assemblies Reference HP Part Number Quantity Description Comments on Drawing Left Cover Includes Front Panel Label Applicable to 10ps 20ps 50ps Right Cover includes Right Trim Instruction 3 C7790 60456 Label Ink Family Number Label and Ink Color Label Applicable to 30 30n 2 C7790 60295 Filter Assembly 1 1 C7790 60100 mM Back Cover Center Cover Applicable to Left Cover Includes Front Panel Label C7790 60447 Applicable to 30 amp 30n C7790 60108 1 Left Applicable to 10ps 20ps 50ps Right Cover includes the Right Trim Instruction Label Ink Family Number Label and Ink Color Label Applicable to C7790 60444 EEEN Left Trim Applicable to 30 amp 30n lOps 20ps 50ps 10 20ps 30 amp 50ps C7790 60102 Front Cover Applicable 10ps 20ps 30 30n 50ps
54. erMotorHw Startup Track 102 Initializing EridaniConversorAB Startup Track 106 Initializing ServiceStationDriver Startup Track 108 Initializing DuplexerSensor Startup Track 158 Initializing VPen_Current_Sense_B Startup Track 159 Initializing VPen OV Latch B Startup Track 160 Initializing VPen OV Clear Latch B Startup Track 173 Initializing LightMagentaPrintheadAcumen Startup Track 155 Initializing LightCyan5V Startup Track 156 Initializing LightMagenta 12V Startup Track 157 Initializing LightCyan1 2V Startup Track 161 Initializing VPen_UV_Latch_B Startup Track 152 Initializing IS_Channel3C onversor_B Startup Track 153 Initializing Led3Voltage LightMagentaCartridgeAcumen Startup Track 186 Initializing ColorSensorC onversorC Startup Track 185 Initializing ColorSensorC onversorB Startup Track 188 Initializing VPP_ISDetection Startup Track 187 Initializing V5_V12_ISDetection Startup Track 189 Initializing InterruptC ontroller Startup Track 192 Initializing VPPA Startup Track 194 Initializing SynergyInternalRegulatorA Startup Track 196 Initializing EndeavourAcumenA Startup Track 197 Initializing CLC_Channel0 Startup Track 184 Initializing ColorSensorC onversorA Startup Track 200 Initializing EndeavourVRefC onversor Startup Track 201 Initializing CLC_ChannelDAC Conversor Startup Track 193 Initializing VPPB Startup Track 202 Initializing IS_Channel3 Conversor Startup Track 205 Initializ
55. for Photo Satin Paper and the selected print quality setting 94 04 Firmware Error during color calibration Try the following B Unplug the power cable from the printer and wait a few seconds Plug in the power cable again and check if the Error Code has disappeared If the Error Code reappears check for a new Firmware release 94 08 Color Calibration Warning Color Calibration not cancelled but Color Calibration values are likely to be incorrect Try the Color Calibration again but this time using a different type of media preferably HP media 94 10 Color Calibration Failure Color Calibration cancelled Try the following B Unplug the power cable from the printer and wait a few seconds Plug in the power cable again and try the Color Calibration again B f this error code appears again check the Color Calibration print If the Color Calibration was printed correctly without any print defects then check that the media is moving freely backwards and forwards while the printer is scanning it If the Color Calibration was printed incorrectly with some print defects System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action replace the faulty Printhead of the color where the defects were noticeable If the Error Code continues replace the Carriage Assembly
56. from the Front Panel and remove from the Printer 5 Important When installing the p The Cable MUST ime Front Panel make sure you route go over the hook 1 the cable as shown Removal and installation i Encoder Strip Removal Remove the Center Cover Page 77 Remove the Right End Cover Page 79 Remove the Left End Cover Page 7 77 no Release the Encoder Strip from the left hand side of the Printer 5 Release the Encoder Strip from right hand side of the Printer 6 Gently slide out the Encoder Strip through Carriage Assembly and remove from the Printer perv and Installation Carriage Motor Removal Remove the Center Cover gt Page 77 Remove the Right End Cover Page 79 Remove the Left End Cover gt Page 7 77 Disconnect cable trom the Carriage Motor Discon 5 Release the Belt from the Carriage Motor by pushing in the Turnaround Assembly EL right hand side of the printer and at the L TT gt same time releasing the Belt from the Motor on the left hand side of the printer a 12 cu gt 6 Remove 2 1 10 screws that secure the Carriage Motor y Removal and Installation 2 7 Remove the Carriage Motor from the Printer needs to be removed from underneath 2 7 Cleanout
57. ge 7 77 Remove the Electronics Module Page 716 Remove the Power Supply Unit Page 7 22 Remove the Service Station Page 7 24 Remove the Encoder Strip Page 7 28 Remove the Ink Supply Tubes gt 7 32 MANOA 0 Remove the Carriage Assembly gt Page 7 22 1 Remove 4 screws that secure the Hanger Assembly on the left hand side of the Printer 12 Remove 1 screw that secures the Hanger Assembly on the left hand side of the Printer 2 7 13 Disconnect Paper Axis and Ramp Motor cables 14 Remove 1 screw from the Rear Left Trim Bracket 15 Remove the Rear Left Trim Bracket from the Printer LA Removal and Installation 000000000000 16 Remove 4 screws that secure the Hanger Assembly on the right hand side of the Printer 17 Remove 2 screws that secure the Hanger Assembly on the right hand side of the Printer 18 Remove 1 T 10 screw from the Rear Right Trim 19 Remove the Rear Right Trim from the Printer 20 Remove 1 screw from the Rear Right Trim Bracket 21 Remove the Rear Right Trim Bracket trom the Printer lt gt 22 the Hanger Assembly from the Printer 23 Release the locking mechanism that secures the Pick Assembly on the right hand side of the printer looking from the rear 24 Release the locking mechanism that secures the Pick Assembly o
58. hree times Hold Power Button Press Resume button three times 2 Switch Off the printer and then On again in order to start the priming of the Ink Supply Tubes PRS Adjustment 5 2 When Required 5 2 Factory Accuracy Calibration 5 13 HP Designjet Entry level Printers Service Manual sn PRS Adjustment When Required It is very important that you perform the PRS Adjustment whenever The Pivot Assembly is removed or replaced he Feed Roller Assembly is removed or replaced The Carriage Assembly is replaced it is not necessary to perform the PRS Adjustment if the carriage is reseated Carriage Assembly Pivot Assembly Feed Roller Assembly Note B size printers do not need Prs Adjustment O ati Manual PRS Adjustment The purpose of the Manual PRS Adjustment is to adjust the distance between the Carriage Assembly and the Pivot Assembly This adjustment is necessary in order to prevent problems like Printhead crashes Perform the Manual PRS Adjustment as follows The Manual PRS Adjustment should be carried out using the Carriage Height Tool Carriage Height Tool During the Manual PRS Adjustment procedure the Carriage Assembly has to be moved along the length of the printer Make sure that the Carriage Assembly is only ever moved by pulling the belt and never by direct contact with the Carriage itself Correct move using the belt Incorrect never move using Carriage Assembly
59. ialization of the printer the front panel will display a range of code numbers in the form of squares these code numbers added together represent the various subsystems about to be initialized Once the printer comes to initializing the failing subsystem the front panel will hang and all that will be displayed is the failing subsystem Interpreting the numbered code system While the printer is initializing the front panel will display a sequence of squares in the last two columns Each position in the last two columns represents a number all the numbers represented are shown below To find the failing subsystem add the numbers together that have a square and refer to the list of numbers with their associated subsystems on page 20 In the example below the printer is initializing and the front panel has stopped and is displaying squares in positions 16 32 64 and 4 Add these four values together and you get 116 refer to the list on page 20 and we can see the failing subsystem is the Trailing Cable If the display reaches 191 you will need to turn On the printer from the power button If all the subsystems pass the initialization the printer will initialize normally and go to the ready status Subsystem Code Description This is the list of the subsystems and their associated Startup Track Numbers Many of the descriptions of the Subsystems will not be immediately obvious when this is the case contact help de
60. ing CLC_Channel2Conversor Startup Track 190 SM Initialized Startup Track 206 Initializing Led2Voltage Startup Track 191 Back from EiffelMain PRESS PO WER BUTTON HERE Startup Track 203 Initializing CLC_Channel0 Conversor Startup Track 214 Initializing Cyan12V Startup Track 215 Initializing VPen_Current_Sense_A Startup Track 195 Initializing Led1Voltage Startup Track 198 Initializing CLC Channel Startup Track 199 Initializing CLC_Channel2 Startup Track 204 Initializing CLC_Channel1 Conversor Startup Track 222 Initializing EndeavourAcumenB Startup Track 223 Initializing IS_GhannelSConversor_B Startup Track 224 Initializing Led 3 Voltage Startup Track 232 Initializing VPen_UV_Latch_B Startup Track 230 Initializing VPen OV Latch B Startup Track 233 Initializing VPen UV Clear Latch B Startup Track 231 Initializing VPen OV Clear Latch B Startup Track 225 Initializing LightMagenta5V Startup Track 228 Initializing LightCyan1 2V Startup Track 229 Initializing VPen_Current_Sense_B Startup Track 226 Initializing LightCyan5 V Startup Track 227 Initializing LightMagenta 12V Startup Track 234 Initializing VPen_OV_Present_B Startup Track 235 Initializing VPen_UV_Present_B Emergency Firmware Upgrade 1 Unplug the power cord from the printer and wait a few seconds Press and hold the Cancel red button while plugging in the power cord The printer will initialize in emergency mode the front
61. intain printheads a pe clean printheads boo S Check image quality Calibrate paper feed advanced functions Step Press clean printheads Step 2 Select the recovery level to be performed Check Image Quality Check image quality provides two diagnostic pages for printing The following test pages are available B Image Quality Diagnostic page B Skew Diagnostic page These commands only print the diagnostic pages and do not provide analysis of the results A full troubleshooting process is available using the troubleshooting command under the Web Services option i A am m 2 i 4 4 ma _ a EM Select troubleshooting for the analysis of the test pages dij oa iiai ee 1 Srima web services hp instant suppart zysienm maniznerce for hp designet 130 senes gt troubleshooting W 72 ad ma 1 rana a ee i im am deus eg __ Step 1 Select check image quality maintenance calibrate calar Maintain printheads check image quality Calibrate paper feed advanced functions hp designjet Image Quality Diognostic hp deudgnpel Show Dingnowic B D Svom Maine 000000 Calibrate Paper Feed Calibrate paper feed is used to adjust the pr
62. inter parameters for use with different types of print media This only affects the physical movement of paper and does not affect the color calibration profiles This calibration is a two step process Step one isto print a special test page with the paper calibration test pattern This page must be printed on A3 or 11 17 paper sizes After printing the test page you must feed the test page back into the printer via the front single sheet paper feed SE oma ama mm sea db oc o ge di DL FE miii __ IE gsx donna km ju Step 1 Select calibrate paper feed maintenance Fi syMern mantenance for hp designet 130 sanies Calibrate color Maintain printheads Check image quality Calibrate paper feed advanced functions Prio fing Sami Gloss Step 2 Select Media Source and Media Type Step 3 Press print test plot Indication that tells you how to load the paper to scan the pattern AM AW mm D t H mm 1 Pattern printed several times Sample of the Optimize for different Accuracy Calibration Print areas of the print zone O Once the Accuracy Calibration has been printed rotate the page and reload it upside dow
63. le of the Color Calibration Print System Maintenance 0 ni Get Printer Information This option allows you to view all the information available on the Printer Printer Identification Printer Status Printer Job Queue Printer Errors and Warnings Printer Usage Ink Consumable Identification Ink Consumable Status Ink Consumable Usage Network Card Information Refer to the Test Prints chapter for explanations on each section system maintenance Step 1 Select Get OSS for hp designjet 120 Printer Information Malntenance entar get printer informatrori align printheads cien updata firmware test 3 2 tes paper hoc a a mm a an reset jatdiract card System maintenance for hp designjet 120 Sample of the information page Align Printheads Align printheads performs a maintenance tunction with the printheads Proper alignment insures correct registration between ink colors while printing This is only recommended if you are experiencing problems with print quality Before you continue please verify that three sheets of paper are loaded in the default tray If the printhead alignment fails on the first attempt the printer will retry the alignment twice Step 1 Select align printheads Malntenance ni get printer informator align printheads DEAD TA upda
64. le to 70 100 100 110 10 110 nr ISS Rear Foam Applicable to 10ps 20ps 3 C7790 60144 1 50ps 70 100 100 110 110 110 nr 120 120nr ISS Rear Foam Applicable to 30 30n 90 Electronics Module Assembly Applicable to Electronics Module Assembly Applicable to Q6655 60120 mE ain Module Assembly Applicable to Q6656 60093 Electronics Module Assembly Applicable to 90 90r Electronics Module Assembly Applicable to C7796 60204 Electronics Module Assembly Applicable to 100 110 Electronics Module Assembly Applicable to Electronics Module Assembly Applicable to Q1293 60053 Power Supply Unit Service Station Assembly Applicable to 4 10 20 50ps 120 120nr invent Q 1293 60052 Service Station Assembly Applicable to 30 and 30n Service Station Assembly Applicable to 90 Nm ES 90r 130 and 130nr mM C7796 60203 Service Station Assembly Applicable to 70 100 100 110 110 110 nr Cleanout Interconnect PCA Applicable to Cleanout Interconnect PCA Applicable to Q1292 60208 1 70 90 90 100 110 120 120nr 130 130nr Figure 4 Right Hand Assemblies A o arsand Diagrams Left Hand Assemblies Left Hand Assemblies Reference HP Part Number Quantity Description Comments on Drawing Front Panel Assembly Includes Front Panel a mM Cable Applicable to 10ps 20ps and 50ps Front Panel Assembly Includes Front Panel
65. libration for Photo Satin Paper and the selected print quality setting 94 02 8 Only applicable to HP DesignJet 30 30n 90 90r 120 120nr 130 130nr User selected Coated Paper and Max dpi but the Color Calibration profile was obsolete or missing for Coated Paper and the selected print quality setting Using the System Maintenance Tool perform Color Calibration for Coated Paper and the selected print quality setting 94 02 9 Only applicable to HP DesignJet 120 120nr User selected Glossy Paper and High Resolution mode but the Color Calibration profile was obsolete or missing for Glossy Paper and the selected print quality setting Using the System Maintenance Tool perform Color Calibration for Glossy Paper and the selected print quality setting 941 02 1 Only applicable to HP DesignJet 30 30n 90 90r 120 120nr 130 130nr User selected Photo Paper and Max dpi but the Color Calibration profile was obsolete or missing for Photo Paper and the selected print quality setting Using the System Maintenance Tool perform Color Calibration for Photo Paper and the selected print quality setting 941 02 2 Only applicable to HP DesignJet 30 30n 90 90r 120 120nr 130 130nr User selected Heavy Weight Coated Paper and Max dpi but the Color Calibration profile was obsolete or missing for Heavy Weight Coated Paper and the selected print quality setting Using the System Maintenance Tool perform Color Calibration for H
66. ling Cable Failure Try the following B Replace the Carriage Assembly gt Page 7 35 ifthe Error Code continues replace the Electronics Module gt Page 7 18 11 11 Trailing Cable is badly connected Try the following B Reconnect the Trailing Cable correctly to the Electronics Module If the Error Code continues replace the Carriage Assembly gt Page 7 35 21 10 Service Station failure Replace the Service Station Assembly Page 7 24 22 10 Ink Supply Station failure Replace the Ink Supply Station Page 7 14 35 01 No Cleanout Assembly detected while loading media Try the following m Remove the Cleanout Assembly and install it again correctly B Replace the Cleanout Interconnect PCA If the Error Code continues replace the Cleanout Assembly System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action 3 01 Automatic roll motor shutdown Try the following B f this error code was caused by a paper unplug the power cable from the printer and clear the blockage Plug in the power cable again and check if the Error Code has disappeared BW there is no paper jam or if recovering the paper jam does not resolve the problem then replace the Automatic Roll System the error could be caused by anything that stalls the motor 37 10 Automatic r
67. ly Page 7 35 2 0 00 Black Color Calibration Failure Black Color Calibration cancelled Try the following B Clean the electrical contacts on the black printhead BW fthe error code continues replace the black printhead 2 1 00 Cyan Color Calibration Failure Cyan Color Calibration cancelled Try the following Clean the electrical contacts on the cyan printhead fthe error code continues replace the cyan printhead System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action 2 2 00 Magenta Color Calibration Failure Magenta Color Calibration cancelled Try the following B Clean the electrical contacts on the magenta printhead BW fthe error code continues replace the magenta printhead 2 3 00 Yellow Color Calibration Failure Yellow Color Calibration cancelled Try the following B Clean the electrical contacts on the yellow printhead B f the error code continues replace the yellow printhead 2 4 00 Not applicable to HP 70 100 100 110 Light Cyan Color Calibration Failure Light Cayan Color Calibration cancelled Try the following B Clean the electrical contacts on the light cyan printhead fthe error code
68. move the Print Platen Assembly Page 7 44 Remove the Pivot Assembly gt Page 792 Remove the Feed Roller Assembly gt 7 56 Remove the Pick Assembly Page 762 Remove the Inner Paper Guide gt Page 7 72 Remove 2 T 10 screws that secure the Left Bracket to the Chassis 19 Slide the Left Bracket out of Printer 20 Remove 1 T 10 screw that secures the Side Guide to the Chassis 21 Raise the Side Guide and then slide it out to the left Removal and installation ira 22 Slide the Bypass Platen to the left and E S 2 remove from the Printer 2 7 Bypass Platen Actuator Applicability 90 907 130 130 Removal Remove the Cleanout Assembly Page 7 37 Remove the Top Cover Page 79 Remove the Center Cover gt Page 77 Remove the Right End Cover Page 79 Remove the Left End Cover Page 7 77 Remove the Electronics Module Page 716 Remove the Power Supply Unit Page 7 22 ON OO Remove the Service Station 7 24 gt Remove the Strip 7 28 e Remove the Ink Supply Tubes gt Page 7 32 Remove the Carriage Assembly Page 7 35 NO Remove the Starwheel Assembly Page 7 43 13 Remove the Print Platen Assembly gt Page 7 44 14 Remove the Pivot Assembly gt Page 7 52 15 Remove the Feed Roller
69. n image facing down Step 2 Press scan test plot System Maintenance 000000000000 ni Get Printer Information This option allows you to view all the information available on the Printer Printer Identification Printer Status Printer Job Queue Printer Errors and Warnings Printer Usage Ink Consumable Identification Ink Consumable Status Ink Consumable Usage Network Card Information Refer to the Test Prints chapter for explanations on each section d ow Step 1 Select advanced functions and then printer information maintenance calibrate calar maintain printheads check image quality calibrate paper feed advanced functions sget printer information supdate firmware reset jetdirect network card am RN dodi arm dj Deye gt system maintenance for hp designyet 130 senes Sample of the information page O Update Firmware Update firmware updates the built in software of the printer The update process will check the printer s version with the latest version available from HP Before trying this utility first make sure that you have an internet connection The first step will be to check if newer printer software is available If newer software is available then follow the instructions in the window in order to upgrade the printer s
70. n the left hand side of the printer looking from the rear 2 7 25 Raise the locks so that they are aligned with the cutouts and lift out the Pick Assembly from the Printer Pinch Assembly Applicability 10 20 5 30 30n 50ps Removal 1 Remove the Center Cover 77 2 Remove the Cleanout Assembly Page 7 27 3 Remove the Pick Assembly 62 Release the Out of Paper Sensor from the Pinch Assembly by pinching the tabs on either side 6 Release the Out of Paper Sensor cable that is looped underneath the Pinch Assembly 7 Working from the rear pull out the Pinch Assembly from the Printer Removal and staa 0 ad Lower Paper Guide Applicability 10ps 20ps 30 30n 50ps Removal 1 Remove the Cleanout Assembly gt Page 7 37 2 Remove the Pick Assembly 7 67 Release the tabs that secure the Lower Paper Guide use a flat blade screwdriver to help you if necessary 4 Remove the Lower Paper Guide from the Printer 2 7 Inner Paper Guide Applicability 10ps 20ps 30 30n 50ps Removal 1 Remove the Cleanout Assembly Page 7 37 2 Remove the Pick Assembly Page 7 67 3 Release the locating pins on the left hand side looking from the rear by pushing the Inner Paper Guide to the right and then removing it from the Printer lt gt Inner Pa
71. ng command under the Web Services option Select troubleshooting for the analysis of the test pages Tie YA Web Services dini na ld i 120 hp instant support troubleshooting zm Step 1 Select print test page Malntenance pakbhrato enter get printer informatrori align printheads cien ads update firmware print test page paper hoc reset jatdira t card hp designjet Imoge Quality Diagnostic hp designped Skew Dingnowic 1 A B D 2 Calibrate Paper Feed Calibrate paper feed is used to adjust the printer parameters for use with different types of print media This only affects the physical movement of paper and does not affect the color calibration profiles This calibration is a two step process Step one isto print a special test page with the paper calibration test pattern This page must be printed on A3 or 11x17 paper sizes After printing the test page you must feed the test page back into the printer via the front single sheet paper feed system maintenance Step 1 Select calibrate paper feed 120 Malntenance Gakbhrato Gober get printer information align printheads dian 5 update firmware print test page Gakbhrato paper fied reset jetdiract card Step 2 Select Media Source and Media Type Step 3 Press print test plot Indication that tells you how t
72. ning onto electrical components or circuits or through openings in the enclosure Electrostatic Discharge Refer to the beginning of Chapter 4of this manual for precautions you should take to prevent damage to the Printer circuits from electrostatic discharge Safety Symbols General definitions of safety symbols are given immediately after the table of contents WARNING The Warning symbol calls attention to a procedure practice or the like which if not correctly performed or adhered to could result in personal injury Do not proceed beyond a Warning symbol until the indicated conditions are fully understood and met CAUTION The Caution symbol calls attention to an operating procedure practice or the like which if not correctly performed or adhered to could result in damage to or destruction of part or all of the product Do not proceed beyond a Caution symbol until the indicated conditions are fully understood and met HP Designjet Entry level Printers Using this Manual Purpose This Service Manual contains information necessary to test calibrate and service HP Designjet 10ps Printer Model C7790A HP Designjet 20ps Printer Model C7790B HP Designjet 30 Printer Model C7790D HP Designjet 30n Printer Model C7790E HP Designjet 50ps Printer Model C7790C HP Designjet 70 Printer Model Q6655A HP Designjet 90 Printer Model Q6656A H
73. ns the following information NVM Contents Page Cartridges Acumen dump Hold Power Button Sample of the NVM Contents Page page 1 of 3 Press Resume button once FS SE 2222 ZEER JEZE BEZE 262 EARS 8550 FART FART SARE 8227 S825 92520 348 ZZZS 235 5055 FAEH 25227 2227 2357 Bei 259 2857 32789 28528 ZFR EJER 455 dadu afa ERES 8484 2585 S353 F358 TISE 3124 415 1158 REFERS REEKS ARETE RIRS 25858 SIEIS TIEFE ESEJE 5855 25328 ZASE 8588 8528 53925 ALREE ARES ATIS ASTER ARES AREE 2588 BASE 3aEZ 353 4088 1088 3883 7235 17933 2725 ETRE 8535 st 2595 12 32252 2 ERAT 2285 82 gsar 712 8873 ZRZTE 25378 27232 STETE ETETE 5135 F ETE 782 722828 AGESE 238 240828 GAUERS 5488 ZANE 3288 2404 ZANE ZABE 22988 49882 290785 297082 5 SNokan BATESI IRIS 2298405 HERE 248805 TIRES FIRS 0208 08 poses isaace bosses 584508 284408 kuasa ee mer eer 4481 p 95580 CESR CERRS SBERA 28552 3 55 Sample of the NVM Contents Page page 2 of 3 Sample of the NVM Contents Page page 3 of 3 System Error Codes 2 4 Warnings 2 11 Startup track mode 2 19
74. nsport Position as follows 1 Hold the power button down and press the cancel button twice and the resume button three times Press Cancel button twice Hold Power Button Press Resume button three times vies KJ Printhead Recovery This utility helps maintain proper operation of all nozzles in the printheads This is only recommended if you are experiencing problems with print quality such as banding Three levels of recovery are available soft medium and hard As a first step the soft recovery should be used If you still experience the same image problems then select medium Hard recovery should only be used as a last resort Before recovering the printheads first check the maximum recovery level already performed on the printheads If hard level Recovery Level 3 has already been performed then do not try performing hard level again The Maximum Recovery Level can be seen on the Printer Information page in the Printhead History section Perform the Printhead Recover as follows 1 Depending on the Recovery level hold the power button down and then press For level 1 soft the cancel button twice For level 2 medium the cancel button twice and the resume button once B For level 3 hard the cancel button twice and the resume button twice Some Light Magenta Printheads will show degradation after 150cc of usage This results in certain shift to green If both of these conditions 150cc and up and
75. o load the paper to scan the pattern i SSS SS i ee HN MEN EE RW P m G e u o o ee gt WR O m EIE rn ZT ooo e eee eee m 1 Pattern printed several times Sample of the Optimize for different Accuracy Calibration Print areas of the print zone Sytem Maine A Once the Accuracy Calibration has been printed rotate the page and reload it upside down image facing down stom maintenance for hp designjet 120 Step 2 Press scan test plot Reset Jetdirect Card Use this function to reset the HP Jetdirect card configuration to the factory defaults This should only be used if the HP Jetdirect card is not responding and no other recovery method works Any user configuration information for example the IP address will be lost In this case the system maintenance utility will not be able to communicate with the printer using the network The HP Jetdirect card will need to be reconfigured using WebJetAdmin for example after this reset Step 1 Select reset card Malntenance system maintenance Garett for hp desigrjet 120 get printer informabon align printheads
76. ocedures appear in order of removal So the whole machine can be stripped down by starting at the beginning of this chapter and working through the subsequent procedures Safety Precautions Review WARNING and CAUTION symbols and instructions before you service the printer Follow these warnings and cautions for your protection and to avoid damaging the printer Electrostatic Discharge ESD Precautions To prevent damage to the Printer circuits from high voltage electrostatic discharge ESD 1 Do not wear clothing that is subject to static build up 2 Do not handle integrated circuits ICs in carpeted areas 3 Do not remove an IC or a printed circuit assembly from its conductive foam pad or conductive packaging until you are ready to install it 4 Ground earth your body while disassembling and working on the Printer 5 After removing a cover from the Printer attach an earthing ground lead between the PCA common and earth ground Touch all tools to earth ground to remove static charges before using them on the Printer 6 After removing any from the Printer place it on a conductive foam pad or into its conductive packaging to prevent ESD damage to any ICs on the PCA Femovatandinsataton 00000000000 gt Required Tools The following tools are required to disassemble and repair the Printer a Long Torx Screwdriver with the indicated attachments T8 7115 T20 715 Sx Nut
77. oftware ime S85 C Fe d a 2 FE 111 cam gsx TE AM dei ilc Lan Step 1 Select advanced functions and then update firmware 2 system maintenance hp deugnet 130 senes maintenance calibrate calar s maintain printheads check image quality Calibrate paper feed advanced functions eget printer information supdate firmware reset jetdirect network card d P Emi Step 2 Click on this link If you do not have Internet access you can still send a new firmware file which you have received on CD from HP from your computer to the Printer System Software firmware System Software firmware If newer printer software is not available then this message will be displayed Sytem Maine Reset Jetdirect Network Card Use this function to reset the HP Jetdirect Network card configuration to the factory defaults This should only be used if the HP Jetdirect Network is not responding and no other recovery method works Any user configuration information for example the IP address will be lost In this case the system maintenance utility will not be able to communicate with the printer using the network The HP Jetdirect Network card will need to be reconfigured using WebJetAdmin for example after this reset gt So omm 4b D 2 Bw dij
78. oll home position error Replace the Automatic Roll System the error could be caused by anything that causes the home position not to be detected or not to be the correct one electrical sensors internal mechanical problems etc 42 10 Carriage Motor failure short circuit Replace the Carriage Motor Assembly Page 7 29 ite ov System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action 56 10 Error during the calibration of the motor encoder system or a problem finding the zero position on the Encoder Disc Try the following B Replace the Paper Axis Motor Drive Assembly gt Page 7 75 Replace the Encoder Disc 56 13 Error during the calibration of the Line feed Motor Encoder system Unplug the power cable from the printer and wait a few seconds Plug in the power cable again and check if the Error Code has disappeared 61 05 Firmware Upgrade or Color Calibration was rejected because the file was sent in the wrong format Upgrade the RIP software or the Designjet System Maintenance Tool 62 04 63 04 64 04 and 65 04 I O module error 62 parallel 63 Network 64 USB Try the following B Unplug the power cable from the prin
79. or usually appears during the paper advance calibration Retry the paper advance calibration 83 10 Sheet feeding failure Try the following B Replace the Out Of paper Sensor B Replace the Electronics Module gt Page 7 18 85 10 Paper Axis Encoder error Try the following m Make sure that the Encoder Sensor cable is connected correctly B Replace the Paper Axis Motor Drive Assembly gt Page 7 75 B Replace the Electronics Module gt Page 7 18 86 01 8v Scan axis shutdown usually a paper jam caused by a blockage of the Scan axis System Try the following Check that there are no obstacles in the Scan Axis which stops the Carriage from moving freely B Too much friction in the Slider Rod try lubricating the Slider Rod The Carriage is bumping into the Service Station If the Carriage is stuck at the right hand side of the Printer and cannot be moved out to the center of the Print Platen it is because the Service Station cannot uncap printheads In this case replace the Service Station Assembly 7 24 B Check that belt is correctly installed and not damaged B Check that Turnaround Pulley is correctly installed B Replace the Carriage Motor Assembly gt Page 7 29 System Error 86 11 Problem Scan axis shutdown during initialization Typically this error occurs when the Description printer detects an incorrect length Corrective Action Try the following B Unpl
80. per Guide Not applicable to 10ps 20ps 30 30n 50ps Removal Remove the Cleanout Assembly Page 7 37 Remove the Top Cover Page 79 Remove the Center Cover Page 77 Remove the Right End Cover Page 79 Remove the Left End Cover Page 7 77 Remove the Electronics Module Page 718 Remove the Power Supply Unit 7 22 ON OO Rh Remove the Service Station Page 7 24 9 Remove the Encoder Strip Page 7 28 10 Remove the Ink Supply Tubes Page 7 32 11 Remove the Carriage Assembly gt Page 7 22 12 Remove the Pick Assembly gt Page 762 13 Pull the Inner Paper Guide from the middle to release it from the Printer 14 Remove both pieces of the Inner Paper Guide from the Printer OOPS Sensor Removal Remove the Center Cover gt 77 Remove the Right End Cover gt Page 79 Remove the Electronics Module Page 716 Remove the Service Station Page 7 24 1 2 3 4 Remove the Power Supply Unit 7 22 5 6 Disconnect the O OPS Sensor Cable m 7 Remove the Spring that secures the OPS Sensor Removal and Installation 000000000000 ad 8 Press the OOPS Sensor clips inwards to release it 9 Remove the OPS Sensor including the cable from the Printer CA eat and installation Paper Axis Motor Drive Assembly Applicable only to 10ps 20ps 30 30n 50ps Removal 1 Remove the Center Cover
81. plicable to Designjets 90r 110 110 110 nr 120nr 130nr Rolifeed Components Reference HP Part Number Quantity Description Comments on Q1292 60238 mm Rollfeed Bracket Kit ROHS Q6655 60081 mm Spindle Applicable only to 70 90 90r Automatic Roll Replacement Kit Only nA mM applicable to 110 nr 120nr 130nr invent Figure 16 Rollfeed Components Printer Stand and Basket Applicable Designjet 100 100 120 120nr 130 130nr Printer Stand and Basket Reference HP Part Number Quantity Description Comments on Drawing 91246 60007 60007 2 Legs Assembly mum m me 60008 X Brace Assembly Q1246 60009 Foot Assembly Q1246 60010 Basket Kit Q1246 60011 Adaptor Left and Right E Q1246 60012 Input Tray Support Q1246 60013 Hardware Kit va invent Figure 17 Printer Stand and Basket Removal and Installation Introduction 7 3 Top Cover 7 5 Front Cover Applicability 10ps 20ps 30 30n 50ps 7 6 Center Cover 7 7 Right End Cover 7 9 Left End Cover 7 11 Ink Supply Station Cover Applicability 70 100 100plus 110plus 7 13 Ink Supply Station 7 14 Electronics Module 7 18 Power Supply Unit 7 22 Service Station 7 24 Front Panel 7 27 Encoder Strip 7 28 Carriage Motor 7 29 Cleanout Assembly 7 31 Ink Supply Tubes 7 32 Carriage Assembly Applicability 70 100 100 110 120 120nr 7 35
82. pplicable to 70 Q6656 60072 EN E Tray Assembly Applicable to 90 C7791 60280 Output Tray Assembly Applicable to 130 and 130nr Output Tray Assembly Applicable to 100 nm son ES 100 10 110 110 nr C7791 60145 mae Tray Assembly Applicable to 120 108 67050 6 050 2 Drawer and Spring Cam m Assembly Rear Feed Applicable Cleanout Assembly Rear Feed Applicable Q1292 60215 to 100 100 10 110 110 nr 120 120nr 130 and 130nr Cleanout Assembly Rear Feed Applicable Input tray Cover Applicable to 70 90 90r Zona mM 100 110 TlO nr 130 and 130nr 1 invent Figure 10 Paper Feed Assemblies Cable Harnesses Cable Harnesses Reference HP Part Number Quantity Description Comments on Drawing Motor dag see Applicable to 10ps 20ps Motor nu Applicable to 70 90 90r C7791 60213 100 100 110 110 110 nr 120 120nr 130 and 130nr Encoder M Applicable to 10ps 20ps Encoder ee Applicable to 70 90 907 C7791 60214 100 100 110 110 nr 120 120 130 and 130nr Duplexer OOP Sensor Harness Applicable to 10ps 20ps and 50 ENEZLE 7790 60421 Front Panel Duplexer OOPS Harness Applicable to 70 C7791 60231 1 90 90 100 100 110 110 120 120nr 130 130nr Figure 1 Cable Harnesses Ink Supplies amp Accessories lof 4 Applicable to Designjets 10ps 20ps amp 50ps
83. rd configuration to the factory defaults This should only be used if the HP Jetdirect card is not responding and no other recovery method works 5 Set to Factory Defaults Page 6 RESTRICTED ACCESS Use this utility to return to the default settings that were set in the factory 6 Hard EEPROM reset gt Page 7 RESTRICTED ACCESS This utility allows you to reset the EEPROM inside the Printer 7 Set Flag to Prime Tubes Page 8 RESTRICTED ACCESS The purpose of this utility is to prime the Ink Supply Tubes after they have been replaced or if a situation arises where you need to force the priming How to Access Restricted Access Utilities Some of the Service Utilities are restricted to hp qualified personnel only access these restricted service utilities while the printer is switched OFF press both the resume and power buttons together until the Tool icon appears on the front panel Tool Icon press both the resume and power buttons together 2 o Enable Disable Buzzer This utility allows you to switch Off or On the internal buzzer Switch Off or On the buzzer as follows 1 Hold the power button down and press the cancel button five times a mr Hold Power Button Press Resume button five times 2 Turn the Printer Off and then On again Transport Position This utility allows you to put the printer in a stable condition before transporting it to another location Place the Printer in Tra
84. rmware Upgrade Error Memory size check failed during firmware upgrade Try the following Perform the automatic troubleshooting procedure requires a special firmware upgrade file that must be provided by the manufacturing division 79 04 Generic Firmware Error unexpected Try the following B Unplug the power cable from the printer and wait a few seconds Plug in the power cable again and check if the Error Code has disappeared B If the Error Code reappears check for a new Firmware release B f possible request the user to provide the following information which can be found on the information page Firmware Release Filename Line System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action 81 01 MN Aa utdown usually paper jam caused by a blockage of the Paper axis System Try the following BW f this error code was caused by a paperjam unplug the power cable from the printer and clear the blockage Plug in the power cable again and check if the Error Code has disappeared B lf this error code appeared but was caused by a paper jam replace the Paper Axis Motor Drive Assembly gt Page 7 75 01 12 Media Advance error This err
85. s Module Page 718 Remove the Power Supply Unit Page 7 22 Remove the Service Station Page 7 24 Remove the Ink Supply Tubes Page 7 32 Remove the Carriage Assembly Page 7 35 ON Ooh OD Release the Belt from the bottom of the Carriage Assembly lt gt Starwheel Assembly Applicability 10ps 20ps 30 30n 50 ps Removal 1 Remove the Center Cover gt Page 77 2 Remove 1 1 10 screw Type A that secures the Starwheel Assembly to the right hand side of the printer 3 Remove 1 T 10 screw Type A that secures the Starwheel Assembly to the left hand side of the printer 4 Remove the Starwheel Assembly 2 7 Starwheel Assembly Removal Remove the Center Cover gt Page 77 Remove the Right End Cover Page 79 Remove the Left End Cover Page 7 77 Remove 1 1 10 screw that secures the Starwheel Assembly to the right hand side of the printer 5 Remove 2 I 10 screws that secure the Starwheel Assembly to the left hand side of the printer 6 Remove the Starwheel Assembly lt gt Print Platen Assembly Removal 1 Remove the Center Cover 77 2 Remove the Right End Cover gt Page 7 2 3 Remove the Left End Cover Page 7 77 4 Remove the Starwheel Assembly Page 7 43 5 Release the Belt from the Print Platen Assembly 6 Remove 1 10 screw that secures the Spring Idler Remove the Spring Idler from the Printer
86. securing the Plastic Cover Remove the Plastic Cover from the Printer 7 Cut the Plastic Tie that secures the Ink Supply Station Cable to the Power Supply Unit 8 Release the Tubes Bracket from the Ink Supply Station by pushing the clips inwards and lifting up the Bracket lt gt 9 Remove 2 10 screws that secure the Ink Supply Station 2 7 10 Move the Ink Supply Station to the left to release it from the securing clips 11 Remove the Ink Supply Station from the Printer lt gt Electronics Module Removal 1 Remove the Center Cover Page 77 2 Remove the Right End Cover gt Page 7 2 3 Release the Plastic Cover protecting the Electronics Module 4 Disconnect ALL the cables from the Main PCA 5 Remove 3 I 10 Type B screws that secure the Electronics Module and the Power Supply Unit to the Printer 6 Remove the Plastic Cover from the Printer 7 Remove 1 I 10 screw that secures the Electronics Module lt gt i 8 Release the plastic sheet that secures the Trailing Cable to the back of the i Electronics Module 9 Slide out the Electronics Module and the Power Supply Unit as one assembly to the right 10 Slide the Power Supply Unit upwards to release it from the Electronics Module 2 7 11 Remove the Electronics Module from the Printer Power Supply Unit Remov
87. sk and they can assist you Startup Track 014 Initializing MechProcTaskHilntA Startup Track 020 Initializing PciSlot2Interrupt Startup Track 023 Initializing PciSlot5Interrupt Startup Track 019 Initializing IsardInterruptB Startup Track 024 Initializing MagentaFireLow Startup Track 027 Initializing CleanoutSensor Startup Track 030 Initializing CyanC artridgeSensor Startup Track 031 Initializing MagentaCartridgeSensor Startup Track 032 Initializing Yellow artridgeSensor LightMagentaC artridgeSensor Startup Track 041 Initializing USB CONNECT Startup Track 021 Initializing PciSlot3Interrupt Startup Track 029 Initializing BlackC artridgeSensor Startup Track 026 Initializing SecondTraySensor Startup Track 025 Initializing BongoGpio Startup Track 028 Initializing RearPathPaperSensor Startup Track 059 Initializing 1262 Startup Track 061 Initializing Darwin Startup Track 062 Initializing PciCtrl Startup Track 064 Initializing MBandToPixel Startup Track 065 Initializing PixelData Startup Track 066 Initializing BlackCSData Startup Track 063 Initializing PciDma Startup Track 103 Initializing EridaniConversorAnA Startup Track 104 Initializing EridaniC onversorBnB Startup Track 097 Initializing ServiceStationLed Startup Track 105 Initializing PaperDriver Startup Track 129 Initializing CLC_ChannelDAC Conversor Startup Track 107 Initializing RampDriver Startup Track 109 Initializing Pap
88. ssary 7 Remove the Right End Cover from the Printer 2 7 Left Cover Removal 1 Remove the Center Cover 77 2 Disconnect the Front Panel cable from the rear of the Printer Disconnect 3 Remove 1 10 screw from the Rear Left Trim 4 Remove the Rear Left Trim from the Printer 2 Removal and instalation 000000000000 ad 5 Remove 1 T 10 screw from the Left Side Bracket 6 Release the clips that secure the Left End Cover 10 the Printer use flat blade screwdriver if necessary 7 Remove the Left End Cover from the Printer i YA LI 2 7 Ink Supply Station Cover Applicability 70 100 100plus 110 plus Removal 1 Remove the Center Cover gt 77 Remove the Right End Cover Page 79 3 Release the Ink Tubs from the clip on the ISS Cover 4 Remove 2 screws that secure the ISS Cover to the Ink Supply Station 5 Remove the ISS Cover from the Printer lt gt Ink Supply Station Removal Switch off the product and remove the power cable 1 Remove the Center Cover gt Page 77 2 Remove the Right End Cover gt Page 7 2 3 Remove the ISS Cover Page 7 73 4 Release the Plastic Cover protecting the Electronics Module 5 Disconnect the Ink Supply Station Cable from the Main PCA 2 7 6 Remove 1 10 screw
89. st page Grate papor hoc reset jatdiract card o Step 3 Press clean printheads Step 2 Select the recovery level to be performed Step 1 Select update firmware Update Firmware Update firmware updates the built in software of the printer The update process will check the printer s version with the latest version available from HP Before trying this utility first make sure that you have an internet connection The first step will be to check if newer printer software is available If newer software is available then follow the instructions in the window in order to upgrade the printer software 5ysbem maintenance banani for hp designjet 120 Malntenance Gakbhrato Gober get printer informatan align printheads update firmware print test page coabibirati paper fied reset jetdiract card Step 2 Click on this link System Software firmware System Software firmware If newer printer software is not available then this message will be displayed 1 System Maintenance 000000000000 Print Test Print test page provides two diagnostic pages for printing The following test pages are available Image Quality Diagnostic page Skew Diagnostic page These commands only print the diagnostic pages and do not provide analysis of the results A full troubleshooting process is available using the troubleshooti
90. t 120nr Printer Model C7791B HP Designjet 130 Printer Model C7791C HP Designjet 130nr Printer Model C7791D For information about using these printers refer to the corresponding User Guide The procedures described in this manual are to be performed by HP qualified Service Personnel only
91. t Coated Paper and the selected print quality setting 94 02 5 Only applicable to HP DesignJet 30 30n 90 90r 120 120nr 130 130nr User selected Proofing Semi Gloss Paper and Best mode but the Color Calibration profile was obsolete or missing for Proofing Semi Gloss Paper and the selected print quality setting Using the System Maintenance Tool perform Color Calibration for Proofing Semi Gloss Paper and the selected print quality setting 94 02 6 Only applicable to HP DesignJet 30 30n 90 90r 130 130nr User selected Photo Matte Paper and Best mode but the Color Calibration profile was obsolete or missing for Photo Matte Paper and the selected print quality setting Using the System Maintenance Tool perform Color Calibration for Photo Matte Paper and the selected print quality setting 94 02 7 Only applicable to HP DesignJet 30 30n 90 907 120 120nr 130 130nr User selected Photo Satin Paper and Best mode but the Color Calibration profile was obsolete or missing for Photo Satin Paper and the selected print Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action quality setting Using the System Maintenance Tool perform Color Ca
92. te firmware Tr EDUC rad DEN print test page m Ka ays ue pehe Gakbhrato papor fied u reset jetdiract card B aa hiii Step 2 Press align printheads Pattern for Bidirectional compensation and directionality on Scan Axis To calibrate the sensors Pattern for directionality on Paper Axis Test Result YA Pass X Fail Sample of the Printhead Alignment Page KA System Maintenance Uy 0 Clean Printheads Clean printheads helps maintain proper operation of all nozzles in the printheads This is only recommended if you are experiencing problems with print quality such as banding Three levels of cleaning are available soft medium and hard As a first step the soft cleaning should be used If you still experience the same image problems then select medium Hard cleaning should only be used as a last resort Before cleaning the printheads first check the maximum recovery level already performed on the printheads If hard level Recovery Level 3 has already been performed then do not try performing hard level again The Maximum Recovery Level can be seen on the Printer Information page in the Printhead History section Maximum Recovery Level already performed system maintenance TIT for hp designet 120 Step 1 Select clean printheads Malntenance golar get printer informatrori align printheads cien 5 uodata firmware print te
93. ter and wait a few seconds Plug in the power cable again and check if the Error Code has disappeared If the Error Code reappears upgrade the firmware 71 03 Generic Firmware Error Out of memory Try the following B Unplug the power cable from the printer and wait a few seconds Plug in the power cable again and check if the Error Code has disappeared Error Code reappears check for a new Firmware release System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action 71 14 Memory Management Error Out of memory during firmware upgrade Try the following B Unplug the power cable from the printer and wait a few seconds Plug in the power cable again and check if the Error Code has disappeared ifthe Error Code reappears perform an emergency firmware upgrade gt Page 26 72 04 Generic Firmware Error expected Try the following B Unplug the power cable from the printer and wait a few seconds Plug in the power cable again and check if the Error Code has disappeared B If the Error Code reappears check for a new Firmware release B f possible request the user to provide the following information which can be found on the information page Firmware Release Filename Line 74 12 Fi
94. to the default settings that were set in the factory Return to Factory Defaults as follows 1 Hold the power button down and press the cancel button three times and the resume button twice Press Cancel button three times Hold Power Button Press Resume button twice 2 on Hard EEPROM reset This utility allows you to reset the EEPROM inside the Printer A hard EEPROM reset is ONLY recommended when you need to install a used Electronics Module in a different Printer This is because there is a discrepancy between the values of the Carriage EEPROM and the Electronics Module EEROM and since the values of the Electronics Module EEPROM are incorrect a hard EEPROM reset will empty the Electronics Module EEPROM This will then force the Electronics Module EEPRO M to collect the values from the Carriage EEPROM when the Printer is next powered up Reset the EEPROM as follows 1 Hold the power button down and press the cancel button three times and the resume button four times Press Cancel button three times Hold Power Button Press Resume button four times Set to Prime Tubes The purpose of this utility is to prime the Ink Supply Tubes after they have been replaced or if a situation arises where you need to force the priming procedure Prime the Ink Supply Tubes as follows 1 Hold the power button down and press the cancel button three times and the resume button three times Press Cancel button t
95. udes Plift C8108 67030 Block Pin Caber Pick Cam FDRIR Idler Gear Q1292 60209 OPPS Sensor Kit Figure 7 Paper Path Assemblies invent Top Paper Path Assemblies 2 of 2 Applicable Designjets 70 90 90r 100 100 110 110 nr 120 120nr 130 130nr Top Paper Path Assemblies Reference HP Part Number Quantity Description Comments on Drawing Q1292 60209 1 OPPS Sensor Kit mimi Roller Assembly Includes Encoder Disc Q6655 60122 and Paper Axis Motor Assembly Applicable to 70 90 90r Feed Roller Assembly Includes Encoder Disc and Paper Axis Motor Assembly Applicable to 100 100 110 10 T10 nr 120 120nr 130 and 130nr Q6655 60082 E Assembly Applicable to 70 90 Starwheel Assembly Applicable to 100 C7791 60245 100 110 110 110 nr 120 120nr 130 and 130nr Q6655 60139 1 Print Platen Applicable to 70 90 90r Print Platen Applicable to 100 100 110 SN mE 110 110 nr 120 120nr 130 130nr Bypass Platen Kit Applicable to 110 8 EN 110 nr 130 and 130nr Platen Kit Applicable to 100 110 Q6655 60074 s em Platen Kit Applicable to 70 90 90r Pivot Assembly Applicable to 100 100 C7796 60217 110 110 110 nr 120 120nr 130 and 150nr Q6656 60102 Pivot Assembly Applicable to 70 90 90r Pick Cam Applicable to 70 90 90r 100 7 7791 60232 1 100 110 110 110 nr 120 120nr 130 130nr Bypass
96. ug the power cable from the printer and wait a few seconds Plug in the power cable again and check if the Error Code has disappeared B Check that the Paper Axis Drive Motor Assembly is correctly installed and that the bushing is correctly locked into position B Check that the Carriage moves freely and DOES NOT bump into the Service Station BW fthe Printheads not installed maybe the carriage cover is not closed completely fthe Error Code continues replace the Carriage Assembly gt Page 7 35 YA System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action Warnings 01 11 The Electronics Module is incorrectly positioned Reseat the Electronics Module by Removing it from the Printer gt Page 7 18 and installing it again in the correct position 01 12 Electronics Module Error The Electronics Module EEPROM is flagged as empty and must be upgraded with the contents of the Carriage EEPROM but the Carriage is also flagged as empty The backup is not performed This is the result of an error during the manufacturing or the repair process Therefore the Electronics Module must be reconfigured 02 10 Carriage failure Replace the Carriage Assemb
97. urn clockwise the scraping sound will disappear 14 Move the Carriage Assembly along the length of the Printer listening carefully for the scraping sound 15 If you don t hear the scraping sound then the PRS Adjustment is correct go to step 17 16 If you hear the scraping sound then you will need to lower the Pivot Assembly slightly by turning the I 8 screw 1 8th of a turn clockwise on both the left and right hand side of the Pivot Assembly Check for a scraping sound again as shown previously in step 14 ation Factory Accuracy Calibration The Factory Accuracy Calibration needs to be performed whenever E Banding is detected in printed images m The Feed Roller Assembly is disassembled or replaced m The Paper Axis Motor Drive Assembly is disassembled or replaced m The Encoder Disc is removed or replaced Restricted Access Perform the Accuracy Calibration as follows 1 Load an A3 B size sheet of HP Proofing Gloss in to the input tray 2 To manually print the Factory Accuracy Calibration hold the power button down and press the cancel button once and the resume button once To Print the Factory Accuracy Calibration Press Cancel button once Press Resume button once Hold Power Button 3 the Accuracy Calibration has been printed rotate the page and reload it upside down image facing down 4 Toscan the Accuracy Calibration hold the power button down
98. ver which was included with the printer or which you downloaded from the Web If you use a PostScript driver such as Adobe PS or Laser Writer to print through a PostScript RIP provided by HP or another third party company the results of calibrate color will not be applied to your print jobs In this case refer to your PostScript RIP documentation for information on how to perform color calibration How dol calibrate color You have to calibrate color for every Paper Type that requires color consistency For example if you require consistent colors on glossy paper and on heavy weight coated paper you must perform one color calibration for the former and another for the latter Paper Type When you want to calibrate color remember to select the Print Quality option that you are going to use to print For example if you want to print with the High Resolution option select High Resolution before performing the color calibration LA ern Maintenance Util Calibrate Color as shown below mainbena ce far hp designjet 120 ah Step 1 Select calibrate color Lx o E Malntenance Gib rato color get printer information align printheads cien update firmware print test page Grate paper fied reset yetdirect card Step 3 Press Calibrate Color Best Auto Selot Step 2 Select Paper Type and Print Quality Samp
99. w1 8th of a turn anti clockwise and then check for a scraping sound again as shown previously in step 5 Cross Section Raising the Pivot Assembly cam KJ 8 Repeat steps 5 to 7 until you reach a point where you will hear the scraping sound and by turning the screw just 1 8th of a turn clockwise the scraping sound will disappear 9 Move the Carriage Assembly to the right hand side of the Printer to the position shown _ NN 10 Using the belt move the Carriage Assembly backwards and forwards over the Pivot Assembly but staying on the right hand side of the printer carefully listening for a scraping sound 2 11 If you hear a scraping sound that means that the Pivot Assembly is too high and needs to be lowered slightly Lower the Pivot Assembly slightly by turning the 8 screw 1 8th of a turn clockwise and then check for a scraping sound again as shown previously in step 10 Cross Section Lowering the Pivot Assembly 12 If you don t hear a scraping sound that means that the Pivot Assembly is too low and needs to be raised slightly Raise the Pivot Assembly slightly by turning the T 8 screw1 8th of a turn anti clockwise and then check for a scraping sound again as shown previously in step 10 Cross Section Raising the Pivot Assembly ation 13 Repeat steps 10 to 12 until you reach a point where you will hear the scraping sound and by turning the screw just 1 8th of a t

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