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BeoSound Moment hub (SoundHeart)

1. Sources that are hosted on servers computers like NAS and iTunes on Mac computers are only reachable when the server s computer s are on the same home network as the BeoSound Moment The device hosting the BeoMusic App must be connected to the same home network as the BeoSound Moment to control the music services Deezer is a web based streaming service providing music primarily and artist based radio channel secondarily Deezer gives access to a huge number of music tracks It is necessary to have created a Deezer Premium account before the credentials can be entered in the BeoSound Moment Free a subscription that cannot be used with BeoSound Moment Premium a required subscription that is paid by a monthly fee No advertisements and no limitations Free of charge for the first 15 days See details on Deezer via a wikipedia look up Libraries Favourite tracks Play lists Albums Artists Listening history Radio channels My MP3s etc When creating the account the user name e mail address and password is also to be used in the BeoSound Moment setup How to get an account user name and password Using Deezer Using a computer and Browse for Deezer via an internet browser or open the Deezer home page deezer com Enter details in the fields about User name e mail address and Password Remember entries Also state age and select gender Press the Subscribe button In the left column press the SUBSCRIBE
2. one or more times until the LED next to B is blinking Also lt left arrow may be used Let go and wit approx 5 s until LED switch Off Mode 1 is set BeoLink Converter NL ML setup BeoSound Moment only supports integrated setup with one product TV Network Link or BeoLink Converter NL ML until multiroom is released The BeoLink Converter NL ML can be set as either AM or AVM depending on the Master Link setup Ensure that TVs as well as BeoLink Converter NL ML are SW updated The IP address of the BeoLink Converter NL ML can be discovered using the freeware network scanner Fing after which a ServiceTool computer can be connected for SW update It is recommended to use the solution tor Mobile Phones or Tablets See also TV speakers page 48 Connection problem when moved to new location When a BeoSound Moment is moved to a new location and where the router AP is new a yellow symbol is present in the lower right corner of the display Press the symbol on the display and follow instructions EE A ABB BANG OLUFSEN Connection indication on TV Debug logging Display operations are unstable Drop outs in sound Troubleshooting 46 When selecting a new source on the TV the Menu banner may indicate either of the following messages shown in the table below See table for explanation CONNECTING 4 dots Waiting for product comes online CONNECTING 5 dots Waiting for FPS streaming to start NL already con
3. The total view will be as shown on the next page A recording is saved in the following way Press File gt Save and remember to record where when and how the recordings were made State known wireless problems in the area if any Observations for decision on wired wireless Make a Wi Spy recording in the area where Wireless Power Link WPL is intended to be installed Save the recording Compare the channel pattern for the country with the recording The possibilities for utilizing WPL are of course best when there are unused free channels If the recording seems to indicate that most all channels are used it might still be possible to utilize WPL if the signal strength in some channels are below 80 dBm The channels can not be manually selected for the WPL Tx module Make a wireless test setup and in case it behaves stable make the installation permanent In case the test setup is unstable or in case there are no unused channels a wired solution is then the solution to a sound experience gt m e e BANG amp OLUFSEN Full 5GHz band Wi Fi Channels my Enesalyzer Pro File View Tabs Wi nan Wi ARA Help Waterfall S REJER CA e e Clone Active Session Full 5 GHz Band Wi Spy DBx 5160 5835 MHz 14 57 Now In Progress Full 2 4 GHz Band Wi Spy DBx 14 57 14 57 7211 Timecapsule 7211 Time guest Intel ER Centrino R Advanced N 6205 mee a A Colouring by Density nn Display selected
4. solid Speaker connections behave normally no time out until soeaker are setup Wireless Power Link strength low Orange solid The general Wireless Power Link connection quality is low Wireless Power Link failure Orange fast flashing 100 ms 100 ms Wireless Power Link network failure no time out Network module is booting White slow flashing 200 ms 200 ms Booting BeoSound Moment hub SoundHeart ever not comedy connected White solid Le Wired or wireless network connection is established and signal strength is strong no time out slow flashing no time out persists start fault finding or manually See page 51 slow flashing Product Status LED indications Power LED Turning to Red solid oo Product is in standby mode and silent Standby mode 5 s then Occur according to Power Saving settings after 2 and up to 30 minutes when not playing Green So or set to Standby by remote control started Normal operation Green solid L Sound is heard from speakers Software update Red 100 ms 100 ms When update is completed the product automatically restarts During update do not operate flashing min 1 s then Off or switch Off the product Remote control command received Green solid off for 100 ms Product receives a remote control command Network LED indications Mute LED indications Comment Mute On active Green The Mute toggle function is On music signal is turned off in the entire product A A This mode differs
5. Czech Republic Denmark Faroe Islands Finland France Georgia Germany Greece Greenland Holland Hungary Iceland Italy Latvia Lebanon Liechtenstein Lithuania Luxembourg Monaco Norway Oman Poland Portugal Romania Saudi Arabia Serbia Slovak Republic Slovenia Spain Sweden Switzerland Turkey 2982 Botswana Ghana Ireland UK 2980 Bahrain Chile Egypt India Malaysia Hada HF4 2980 Azerbaijan Israel Kazakhstan Morocco Russia Ukraine Uzbekistan 28 gt a E OOO IS O A A A A SS O A OS AS Ea DEE SSS A a TT TT Legend A 5 GHz channels 5 GHz 5 GHz channels with radar detection DFS with radar detection DFS 5 GHz channel d by Bang 8 pa Consisting of Type numbers 2998 BeoSound Moment interface Jukebox and 2997 BeoSound Moment hub SoundHeart Consisting of Type numbers 2979 BeoSound Moment interface Jukebox and 2997 BeoSound Moment hub SoundHeart Due to national regulations channels and channel patterns can not be chosen manually The transmitter is certified to use only specific channels in each country The automatic channel selection mechanism may in certain cases take more than 1 minute before a channel is allocated for sound transmission gt E BANG amp OLUFSEN Distance between 5 GHz transmitters Power up sequence The number of 5 GHz transmitter systems in the near surroundings has impact on the Stability as each transm
6. When completed a check mark is shown in the upper right corner of the display If the socket cover is set in proper place the MoodWheel will be shown although no distinct circles are seen or just seen as a greyed wheel as long as the music collection database is being configured e fetching the link to the music covers and moods Select the type of cover art you would like BeoSound Moment to display by tapping one of the pictures About Software update Add your content BeoMusic App Bluetooth Network Sound General Reset BANG amp OLUFSEN E Oe Oe Oe Oe Your collection is now being processed This may take several hours A checkmark will appear to the right when BeoSound Moment is ready for use About Naming Jukebox SoundHeart Network Diagnostics amp Usage Legal BANG amp OLUFSEN 23 Music can be played anyhow if the socket cover is in proper place and configuring the database takes place in background This has impact on performance e g response to swiping opening lists and volume control m e e BANG amp OLUFSEN Subscribing to sources Web based sources Server computer based sources Apps Deezer What is Deezer Subscribe to sources 24 The Web based services like Deezer and Tuneln are supported by the BeoSound Moment If the owner of a BeoSound Moment has a Spotify account it is possible to copy and convert play lists from Spotify to Deezer see page 50
7. n 14 Product STATUS rio 14 Wireless Speaker n 14 Le NC AON Se torito cde bretetcewecsien 8 Line in gt SONSICIVILY sonido 41 Logging Debug logging cccccccoocccccnnccoo 46 OOS IP E NU E 34 LOUdNES E ctas 41 M MAC GOOTESS cnc 33 MAC addresses n 47 Master Link CORO sac tinaccgctnadeacpesttedeetonesasiectes 16 MasterLink role cecce 16 Maximum VOlIUMe ceeceeeeeeeeee neces 41 Media Server first time Setup oo eee eee 21 BANG amp OLUFSEN Mode Entertainment n se A A arana Settings resort reta IWOGOVV GON estacas coa dias EXI ON radios STS seien ia a MOUNU sereas erna E Moved to new location Move to other wireless network Music formats convert occ Mute DUTTON scciecdcccsnssciensctweecuiviedioos 8 Mute LED 1AGICATIONS sucios A saa SOTUNOS sancssectcrouancannndncawanctancedonadns Network button 20 0 0 ccc ccceeceeeeeeee ee eees Network Link a E O OOS CAGES rica decided 17 Operating unstable via display OperatingBeoSound Moment BeoSound Moment 0008 Operation mode c oocccccccncccnnccncnnnnnononos Operation tiMe ooocccccccnccccnnconcnncononos et P Pairing Bluetooth devices ooccoooccccccccccno 49 A a 35 PIEXDIAMAUION escotes 7 POSS ordinal dua totes Loa tit 28 aL ee Sr 8 Placement BeoSound Moment n 18 Play Pause button 28
8. 15 min 10 min 5 min and 2 min From factory 30min is set Default set to On Read instructions Setting control if BeoSound Moment plays endlessly or stops after 24 hours Automatic brightness adjustment View Playlist order Artist A Z index Show cover art Tuneln buffer Adjustment of the light contrast on the display Can be set to On and Off as desired Default set to Off that is recommended On a scale a value between 0 and 255 can be chosen by tapping on the scale Default set to 120 The lower the light Is set in the display the less power is used When set to On brightness adjust automatically according to the surrounding light Also please read information on the display Default set to Off When set to On the tracks in the playlist is shown in alphabetical order When set to Off the order is as selected and or on the recording Also please read information on the display Default set to On When double tapping on artist the alphabet is present and artist can be found by their first letter When set to Off the possibility for finding an artist based on Alphabetic order is removed Also please read information on the display Default set to On A graphical representation of the cover is shown When set to Off a place holder for the cover is shown Also please read information on the display Default set to 5sec If drop outs are perceived a higher value may be chosen although this lead to increase in radi
9. 5 V V Bus Pin 2 Data Pin 3 Data Pin 4 GND Shield GND RJ45 socket Pin 1 Not used Data GND Pin 2 ATI_Tx chassis Pin 3 ATI_Rx Pin 4 ATI_ON Pin 5 Not used Pin 6 Not used Pin 7 GND Pin 8 Not used Shield Data GND RJ45 used for Power Link 1 and 2 Pin 1 Not used Pin 2 PL_Data High gt 3 5V Low lt 0 8V Pin 3 Signal GND Pin 4 Speaker On Off On gt 2 5V Off lt 0 5V Pin 5 Not used Pin 6 Audio R out OV 6 5V RMS Pin 7 Signal GND Pin 8 Audio L out OV 6 5V RMS Shield Data GND Data GND chassis RCA phono White L Red R for Audio input 0 2 to 2 V RMS O gt e BANG amp OLUFSEN Index Symbols 3rd party Speakers occccooccccccccccncccocoo 50 A ALAC lossless convert TOMMA c ooocccccccnnnccncnnncnnnno 45 A Master ccccccescceeseeseeeceeceeeseeeaees 16 AP access point prerequisite scricesaicedatcvaewsndendscswetiansete 5 AP not visible oooncccccccncncncconnnnns 45 Appearance of cover channel 23 AV Master ceactniacooiotes icon arroces 16 Avoid the pitfalls ooooooccocooo 8 B Battery charging indications oocccccc 10 Charging left oo eee cece 34 BeoLink Converter NL ML SU E 16 45 BeoMusic App cooocccccccnccccnnccnonnss 6 24 32 first time SETUP oo eee cece 23 QR COGE as oc doacesvcasacncaaivecswedeantee 6 49 BeoPortal esendssdacao junto 21 BeoRemote ONG cosicuwdscenacwacda
10. BANG amp OLUFSEN ServiceTool Jukebox functions 60 Press Write to start updating the serial number as follows Inthe entry field enter the serial number of the replaced old Module 999 read from the label 8 digits and press OK Anew entry field appears Enter the same serial number again to confirm and ensure the number is entered correctly and press OK If Successful message is displayed and a reboot will take place If Failed redo this instruction step Wait for product to reboot If any of the other functions should be used continue doing this else on the press Exit Production Mode on the BeoSound Moment interface Jukebox production mode display by which BeoSound Moment interface Jukebox returns to entertainment mode which will take a while Disconnect product to ServiceTool gt e BANG amp OLUFSEN Combination of Channel pattern and product type No 61 Combination of Channel pattern and product type No Wireless Power Link on 5 GHz The below table show combinations of 5 GHz channels used in the product with respect to countries Channel Product type No V Countries Channel number gt lA A lon A fa a A D 2980 Argentina Brazil Peru Philippines United Hp Arab Emirates Uruguay Vietnam 2981 Canada Dominican Republic Mexico USA F e Virgin Islands 2982 Hong Kong Namibia South Africa 2985 Australia New Zealand HF2 2980 Andorra Austria Belgium Bulgaria Croatia
11. Power EAV edere e 21 ME OU vids 21 Power DUTTON asisiai n ais dae 11 Power SAVING cocooocccnccoccnnncnnccnnnnnncnnnnnnss 43 Power Status LED indications 14 Prerequisites first TIME Setup cecenii 5 E a cegeRcensdaneccssaeen ease ere 16 Product Status LED indications 14 Push button functions ccoocccccccnccccccoo 11 Q Us PEE E E EET 49 Quality wireless network signal 34 R o A 12 44 Reduced distance oocccccccccnnoccccnonnnnnnss 17 Remote control SO dar E 30 BEOMUSIC App c ooccccnccccncncnnccnnnnnnnos 31 BeoRemote One eee eee 29 BeoSound Essence Remote control A 30 Remote Controls ooonccccccocccncccccnnnnco 29 A 44 Reset TUNGONG arca 12 S Scenarios Upported oococcccoccccnnncnccnccnnnnncnnnnnos 15 SII rd se necesensenacneess 47 OM INEN ccceconsescendeteetacaniaseotaarentee 41 Signal to speakers s on 18 Serial Number sensorial 33 Service Tool changing WIFI region n s 39 connect to Jukebox n 54 connect to SoundHeart 53 MOW TO A 53 Jukebox FUNCTIONS n 59 Serial number setting 59 Software update eee 5 SoundHeart module replacement 55 System Info nosines 55 Wireless Power Link TX 55 o A 33 Settings MODA seess sae 8 Set up 3rd party speakers occccccccccccccco 50 SIRE SUV OY rich 63 SOCKET COVE senis cnicin iia ar
12. held device the information in the barcode is displayed in clear text The QR code is scanned in the display of the BeoSound Moment interface Jukebox for the BeoMusic App home page from which the BeoMusic APP can be downloaded to the hand held device is shown Activate the link for the home page and download the App The QR code for the BeoMusic App can be scanned from the display of the BeoSound Moment interface Jukebox as follows Remove Socket cover Press on BeoMusic App and the instructions and QR codes for both Apple App Store and Google Play Store are visible By the hand held device scan the appropriate QR code to download the BeoMusic App See page 37 on how to use the BeoMusic App To play music stored as files on your hand held device the hand held device must include a bluetooth radio and be paired to the BeoSound Moment This is done as follows Remove Socket cover On your hand held device in the settings menu set Bluetooth to On Search for devices Select the BeoSound Moment product by tapping on the text line representing it The handheld device and the BeoSound Moment will then communicate to create a connection and when successful the BeoSound Moment will be seen in the list of connected devices m e e BANG OLUFSEN Convert music formats Copy Spotify play lists to Deezer 3 party speakers Set up Nice toknow 50 Music stored in the WMA lossless and AAC lossless formats are not supported but
13. is bright and happy Down is dark and contemplative Left is relaxing Right is energetic Other directions are a mood mix of these nearest main moods The circle is subdivided in 99 moods When the MoodWheel is touched a white spot is placed at the touch point that will be the position in the MoodWheel from where music is played Each of the three rings has a meaning as follows Inner ring is your own play lists and music collection Outer ring is unknown music provided by Deezer but not from the play lists or music collections Middle ring is playing tracks of the mood chosen Tracks are chosen from own collection and trom the outer ring See more in the guide delivered with the BeoSound Moment or in BeoSound Moment which is presented when you take off the Socket cover and in the About list bottom line General information read about the MoodWheel When the wooden side is not visible the display can shift between three views in an endless loop mood wheel tiles of covers radio channels and list of tracks By just a one touch of the centre of the wooden circle playing will start automatically playing that music you would be likely to listen to at this time PatternPlay learns the rhythm of your home This is an adaptive function that tracks what you are playing what day of the week it is and what time of the day PatternPlay learns from every interaction of the use The more BeoSound moment is used the smarter PatternPlay gets and the bett
14. networks gt Networks Table A Networks Graph Channel No s A A J A A Pept A Nee Nel GAS Y a a Y Privacy WPA2 Enterprise Open WPA2 Enterprise WPA2 Enterprise Open WPA2 Enterprise WPA2 Enterprise WPA2 Personal WPA2 Personal Open WPA2 Enterprise WPA2 Enterprise set check mark Channels Table Utilization gt Device Finder _ o 00 1b 8f 8bb8 50 00 1b 8f 8b b8 51 00 1b 2f 8bb8 52 00 16 9c 48 99 e 00 16 9c 48 99 e1 00 16 9c 48 99 e2 00 1b 8f 8b 47 12 28 cf dab7 09 ed Za cfidab7 09 ee 00 1b 8f 8b 9d d1 00 1b 8f 8b 9d d0 00 1b 8f 8b 9d d2 Vendor Cisco Systems Cisco Systems Cisco Systems Cisco Systems Cisco Systems Cisco Systems Cisco Systems Apple Inc Cisco Systems Cisco Systems Cisco Systems Site survey Wi Spy 64 e E Lc O DPD AL PIN A a PP YA LY z V 157 Network Type Infrastructure Infrastructure Infrastructure Infrastructure Infrastructure Infrastructure Infrastructure Infrastructure Infrastructure Infrastructure Infrastructure Infrastructure 157 161 165 Wi Spy DBx m e e BANG OLUFSEN Connection specifications 100 240 V 50 60Hz SERVICE ETHERNET SPEAKERS LINEINR L Connection specifications 65 C8 socket Mains inlet To see the different types of mains leads see exploded view in the Retail Ordering System Live Neutral USB A 2 0 5 VDC 5 0 to 500 mA used for SW update Pin 1
15. other content connected to the home router AP Associating the BeoSound Moment to the NAS can be done as follows Via the First time setup wizard see page 19 If the user has Tunes hosted on a Mac computer or a Windows computer this can be selected or else a MEDIA SERVER can be chose If the user has a BeoSound 5 BeoMaster 5 system this can also be the NAS selected Setup can also be done later see page 33 Note Only one Media Server NAS can be chosen Any hand held device that has access to music content and has a bluetooth radio can play the content via the BeoSound Moment when the music is streamed to the BeoSound Moment hub SoundHeart Ensure the hand held device has Bluetooth set to On and is paired to the BeoSound Moment see page 49 Up to 8 bluetooth connections can be remembered by the BeoSound Moment When the ninth device is being bluetooth paired with the BeoSound Moment the one of the eight in the stack that is oldest in use will be deleted It is also possible to delete a paired device from the list as desired see page 37 gt m e e BANG amp OLUFSEN Operating the BeoSound Moment On Off and Standby On Off Standby O 0 Play Power time out Operating the BeoSound Moment 27 The BeoSound Moment has a Power On Off button and related to this coloured LED indications The Power On Off button toggle between powering On and Off of the BeoSound Moment hub SoundHeart As the Power
16. the Mute button again or press Play via the a single tap in the centre button of the touch wheel or start playing from the BeoMusic App Socket cover The socket cover can be on and off When on it is important that the Socket cover is in proper position guided by the guide pins and activating the Socket cover button Socket cover off Settings mode and the settings menu is displayed The IR receiver is inactive when the Socket cover is Off Socket cover on Entertainment mode that is the playing mode or normal operation mode It y e BANG amp OLUFSEN BeoSound Moment connection panel 9 BeoSound Moment connection panel rear side ETHERNET Connects to a home router switch using a LAN cable Network Link Product cable in stead of wireless connection to an Access Point BANG amp OLUFSEN SPEAKERS Connects to speakers using Power Link Product cable LINE IN Connects to a music source using RCA connectors See page 41 about sensitivity on LINE IN LINE IN No Connects using a mains cable See also page 52 SERVICE SERVICE Underneath the cover marked SERVICE a USB socket is present It can be used for SW update using a USB memory stick See page 58 ef BANG amp OLUFSEN Display indications 10 Display indications Battery charging indications on display When the BeoSound Moment interface Jukebox is placed in charging mode on the BeoSound Moment hub SoundHeart a colour dot indicatio
17. BeoSound Moment Type 2980 2988 BeoSound Moment interface Jukebox Type 2979 2998 BeoSound Moment hub SoundHeart Type 2997 Installation Guide English version 1 1 oy 7 y BANG amp OLUFSEN BANG amp OLUFSEN Introduction How to use this installation guide 4 Warning Introduction 2 BeoSound Moment is a one touch music player that instantly start the music and set the atmosphere you want BeoSound Moment support the music service Deezer radio stations selected by Tuneln music on your DLNA server music from your handheld device that is played via bluetooth and especially music via your BeoMusic App BeoSound Moment also has RCA connectors line in for connecting stereo from another audio system Output wise BeoSound Moment connects to wired loudspeakers via two Power Link cables and furthermore it connects up to 8 wireless speakers For Wireless Power Link the BeoSound Moment works in the wireless 5 GHz U NII band frequency spectrum It is compliant with and will only work with all new Bang amp Olufsen WiSA approved speakers and speakers connected to the BeoLab Receiver 1 The WiSA technology offers multi channel wireless sound performance setup The benefits for the Bang amp Olufsen customer are Eliminates cable clutter Offers complete flexibility when decorating your room Is an easy add on to an existing wired setup Delivers high quality wireless sound BeoSound Mome
18. Italiano f A P AAs Espa ol Sko Svenska Portugu s ENEDA Pyccku BANG amp OLUFSEN Choose language Example of displayed wizard page during First time setup m e e BANG amp OLUFSEN First time setup 20 Speakers The user can choose between wireless speakers wired speakers or TV speakers during First time setup Additional speaker set up can be done at any time after First time setup One speaker type must be selected and for wired speakers at least one speaker must be connected The user can go forth and back between the speaker types until a Yes button is pressed For each of the speaker types an appropriate question is presented Do you want to add wireless speakers and choose by a tab on Yes or No Do you want to add wired speakers and choose by a tab on Yes or No Do you want to use the TV speakers and choose by a tab on Yes or No If no speakers are found a message is displayed that no speakers are found and another try is made possible Going to previous page even makes it possible to connect wireless speakers When a Yes button related to either of the speaker types is pressed and a speaker is found connected a page is displayed as follows Setting up speaker channels left and right Note Subwoofers must be set up manually afterwards see page 39 Setting up speaker channels left and right Noise will be emitted from one of the speakers found o Re ene ce eee Tap on the appropriate speaker symbol left
19. Status On Off button Is placed on the backside of the BeoSound Moment hub SoundHeart there might be situations where the BeoSound Moment hub SoundHeart is powered Off but this is not immediately visible Note Consequently the BeoSound Moment interface Jukebox is not charged When the BeoSound Moment hub SoundHeart is powered Off the connection to the home router AP is lost and similarly the connection to the speakers is lost An Off signal is send to the BeoSound Moment interface Jukebox By which it goes into standby mode The BeoSound Moment can be set in Standby mode using The BeoMusic App and select Standby trom the function list This also set the speakers in Standby mode A BeoRemote One or Beo4 This also set the speakers in Standby mode The Play Pause is set to Pause and the power time out setting is met See instructions below Set TV when TV speakers are set to On into standby will also set BeoSound Moment into standby The BeoSound Moment can start playing by e g pressing the Play Pause i e pressing the centre of the touch wheel by the BeoMusic App or choosing radio The BeoSound Moment will also play when the display is touched or when the Socket cover is removed and the display is swiped The BeoSound Moment will be set to standby after the period set in SoundHeart idle time out Is passed after being muted or it has not been playing The time out period can be set to various fixed values from a max of 30 minute
20. Wireless speakers reduced distance n 17 o E 39 E E E E EE E 63 SOTANO UPD cortaron 63 WMA lossless files SOD AGING sara 48 Wooden side ccecce 32 WOM TO KNOW ascamisncian acid 5 Index 68 e BANG amp OLUFSEN 69 EE A ABB BANG OLUFSEN Table of Contents Version 1 1 2015 02 17 Modu ON PP E A E canduemucessudssenentate 2 How to use this installation guide coooonnnnccnnnccccnnnnnnnnncnnnncnnnnnonnnnns 2 BeoSound Moment What is Itl o oonnncnnccccccnnccnnncnnnnancnnncnnnnnnnnnnnnns 4 BeoSound Moment buttons and LED indicators oooocccnncccccninnmmo 8 BeoSound Moment connection panel rear side oooocccccconcnno 9 Display INdicatiOlS e 10 Push 2 0 hace aid p 6 4 6 toldos e 11 LED WGC ACI ONS acacia daras 14 SUDO CO SCSI OS station 15 A AE A STA T ET 17 CADNO eee a E ad ona 17 Placement of BeoSound Moment cocccccccccnccnnnnnnnnnnnnannnnnnnnnnnnnonnnonnnnnos 18 First UME A PP POCO O a EEE 19 Subscribing tO SOUIFCAS seacasotoina aora temanienat atico aplico 24 Operating the BeoSound MoOMeNt oocccnnccncnonccnnnccnnnannnnncononannnncnnnnnnns 27 o ee ee eee 33 TROUDIGSIOOEIAG acicate eia iu 45 PP A o A 49 Use of Service ON eee cessed a e iaa 53 Combination of Channel pattern and product type No Wireless Power Link on 5 GAZ crscecicuccuoccescsnssncteatevasnuanseiencdesusendioeunsys 61 Distance between 5 GHz transMitterS ccccccccsssssssseeeeeee
21. ages The version numbers for the two builds running in the BeoSound Moment Is per default factory reset set to On and can be set to Off not recommendable A check for new updates are made every night local time somewhere between T00 00 and T06 00 and takes only place if automatic update is set to On and it BeoSound Moment is in standby mode Pressing the button Check for updates will when connected to the internet and BeoPortal search for newer updates than the one actually running Read instruction on the display for further details Alternatively the SW can be installed using the ServiceTool see page 57 and a USB memory stick see page 58 gt m e e BANG OLUFSEN Add your content Deezer Enter Deezer credentials Forget account Tuneln Using Tuneln Enter Tuneln credentials Forget account Settings 36 Press Enter Deezer credentials and an instruction about entering account credentials is displayed When an e mail address is shown in the Email field an account is related to the BeoSound Moment To create or change an account do the following Tap in the Email field and a virtual keyboard is shown and used to enter the e mail address for the Deezer account Press Done Tap in the Password field and via the virtual keyboard enter the related password Press Done Press Confirm if the credentials are to be used or Cancel if you regret the entered credentials After a short while a receipt should say Log
22. ains supply socket See also page 52 It y e BANG amp OLUFSEN Placement of BeoSound Moment 18 Placement of BeoSound Moment The BeoSound Moment has a wireless 9 m 30 ft power link transmitter with an omnidirectional transmission characteristic although this can not be an ideal sphere The transmitter and the receivers of the loudspeakers must have line of sight The transmitter and the speakers are placed inside an area that is recommended to have the maximum measurements of 9 x 9 m 30 x 30 ft The distance between the BeoSound Moment and any receiver must not exceed 12 m 40 ft Ideally there must be placed no objects between the BeoSound Moment and the speakers especially not objects consisting of material that will block or totally reflect the wireless signals 9m 30ft Distance to wireless speakers may at least be 1 m 3 3 ft Due to blind spots to the sides behind and underneath the BeoSound Moment hub SoundHeart the sensitivity is lower This may reduced the distance to speakers from the max of 12 m 40 Tt to 2 m 6 6 ft See also page 62 about Distances between 5 GHz transmitters a A AB BANG amp OLUFSEN First time setup Initiating setup Language Home router AP First time setup 19 First time setup is a wizard controlled guide that helps configuring the basic settings of the BeoSound Moment The First time setup is mandatory to follow at first installation after delivery from fa
23. ake off Socket cover Settings mode Activates the settings mode Press Wireless Speaker button Sound wizard displayed Sound wizard displayed offering the possibilities to set up wired and wireless speakers guided via the display User activity Action mode Take off Socket cover Settings mode Activates the auto detection mode Press Network button SoftAP mode The BeoSound Moment hub SoundHeart disconnect to the AP and acts as a SoftAP See page 51 Setting up to the home router AP is required manually via the display User activity Action mode Comment Press button On or Off The button toggles between Power On and Off Note The Mute button will only mute the sound although it is still playing This is different to activating the centre part of the touch wheels that acts as a Pause Play button User activity Action mode Comment Press button On or Off The button toggles between Mute On and Mute Off gt m LE JE BANG amp OLUFSEN Reset functions Factory Reset via Settings menu Factory Reset via buttons All LEDs Rebuild Push button functions 12 Factory Reset is recommended to be done using the Settings menu as follows Remove Socket cover Select Reset Press Reset After a while the First time setup wizard starts requesting for Choose language etc Remove Socket cover Press the Wireless Soeaker button and the Network button simultaneously for 5 s Meanwhile all LEDs will be solid for 5 s and th
24. als tap on Email field and enter e mail address using the keyboard Tap on Password field and enter password using the keyboard Tap check box to check I accept the Terms amp Conditions Press Confirm and press Read message and press Confirm and press Login successful Login failed Please try again e A BANG amp OLUFSEN BeoMusic App Appearance of cover channel SW update Finish First time setup Download BeoMusic App follow instructions displayed by your mobile device scan the appropriate QR code and follow instructions The QR codes for the BeoMusic App are found on page 6 On the BeoSound interface Jukebox press to complete See about QR code on page 49 and about the QR code for the BeoMusic App on page 49 See page 32 about handling the BeoMusic App Enhance your experience select whether you prefer to see cover illustrations or not by tapping the appropriate picture Note this is a users choice Press to complete Automatic software update read information for details Is per default set to On See page 35 to check and change settings Press gt to complete Setup is finished read information on the display and follow instructions Note If the socket cover is off a status is indicated on the progress of configuring the music collection database It may take several hours as approx 1000 tracks are processed per hour The database can hold at least 10 000 tracks
25. and Off as desired Read information Default volume The volume level the BeoSound Moment starts playing at when switched on Default level is 20 and the range is from 0 to 90 Maximum volume The maximum level the BeoSound Moment is allowed to play read information Default level is Maximum level 90 and the possible choices are Maximum level 90 Loud level 80 Medium level 70 Quiet level 60 Sensitivity on line in Setting on the input sensitivity level on devices cabled to the line in connectors Default level is Medium Read information regarding recommended choices on the display Note Changing the sensitivity is not influencing any gain settings on line in The settings are typically used as follows High used for handheld devices and MP3 players etc Medium used for standard audio players LOW esisiini used for DVD BD players See also page 47 ee o y ape BANG amp OLUFSEN General Date and time Automatic date and time Time zone Current date and time Keyboard language Language Country It Settings 42 Automatic date and time is per default set to On Can be set to Off Read information for more details Time zone is set to Automatic and synchronized via the Internet When a specific time zone is desired to be set any adjustment referring to UTC is possible The Current date and time is displayed according to the settings above The language set as Keyboard lan
26. are supported WMA lossless files can be converted to FLAC format In BeoSound 5 BeoMaster 5 the Transcoding functions can be set to On and WMA Tiles will be transcoded on the fly The converter program dBpoweramp can be used and also offers batch conversion It y e BANG amp OLUFSEN Nice to know QR code m 40 m m Example of QR code www en m wikipedia org Read Scan a QR code BeoMusic App QR code Pairing Bluetooth devices It Nice to know 49 QR codes are advanced two dimensional barcodes also called a matrix barcode QR is short for Quick Response A QR code consists of black modules square dots arranged in a square grid on a white background which can be read by an imaging device such as a camera and processed using Reed Solomon error correction until the image can be appropriately interpreted The required data are then extracted from patterns present in both horizontal and vertical components of the image The content of the barcode varies and may for example contain exact information or refer to a web page from which more information can be read A QR code is often read by a mobile phone cell phone or any other mobile device that holds a camera and QR read app Go to e g Apple App Store or Google Play Store and search and download for a QR Code reader or scanner Open the App that will involve the camera to view the barcode When the QR barcode is visible in the display of the hand
27. ay When the guide is opened it automatically opens in Full Screen Mode can be left as desired see below This is primarily done to optimise the usability of screen reading There are several ways to navigate when using the guide see the survey of keys shortcuts and hot keys below Y D arrow keys on the keyboard navigates to the next page 4 4 arrow keys on the keyboard navigates to the previous page Esc Esc button exits Full Screen Mode press Ctrl L to return to Full Screen Mode Another feature to optimise the navigation is the navigation icons at the bottom of the screen see below for explanation Navigates you to the previous view Navigates you directly to the start page Navigates directly to the table of contents these are active links click the link to be directed directly to the associated section ab e RIT Prints the document the print dialogue box opens Ctrl P also brings up this feature The right side of this page and the Table of Contents page 70 acts as an active table of contents Simply click the subject you want and you are transferred to the section in question How to use this installation guide Introduction How to use this installation guide BeoSound Moment what is it BeoSound Moment buttons and LED indicators BeoSound Moment connection panel Display indicators Mounting Placement of BeoSound moment Push button functions LED indications First time setup Subscribing to s
28. button and from the dialogue choose the desired account type From your Deezer user account you can find information guided tours for making play lists etc Play lists can be created on your Deezer account only via the computer Also if you have a Deezer App changes to the account will be synchronized to the BeoSound Moment Playing from the play lists can be controlled both from the display of the BeoSound Moment interface Jukebox and from the BeoMusic App gt m e e BANG amp OLUFSEN Tuneln What is Tuneln Subscribe to sources 25 Tuneln is a web based radio channel streaming service Tuneln provides access to a huge number of radio channels world wide It is possible to select radio channels based on categories Music Sports News Talk and radio stations can also be chosen from a list based on the local radio stations or radio stations selected By Location which means a based on the continent country selected It is necessary to have created a Tuneln account before the credentials can be entered in the BeoSound Moment A Tuneln account is provided by a subscription free of charge When creating the account the user name e mail address and password is also to be used in the BeoSound Moment setup How to get an account user name and password Using Tuneln Using a computer and Browse for Tuneln via an internet browser or open the Tuneln home page tunein com Press the SIGN UP button Select and press the b
29. can be converted to the FLAC file format If music is streamed from BeoSound 5 BeoMaster 5 the WMA lossless files will be transcoded on the fly when Transcoding is set to On The following apply to music formats MP3 all or VBR CBR 32 to 320 kbit WMA both VBR CBR 32 to 320 kbit no support for WMA Lossless AAC ISO and ADTS gt 320 kbit no support for AAC Lossless ALAC general 88 2 96 kHz PCM WAV general 88 2 96 kHz FLAC 8 to 96 kHz 16 or 24 bits 2 channels Play lists in Spotify may be converted to the Deezer account using the free ware on Spotizr com Both accounts must be opened on the computer simultaneously Follow the instructions on Spotizr com step by step Non Bang amp Olufsen speakers may be connected If needed a cable adapter from RCA connectors to RJ45 may o be required Insert the RJ45 plug into one of the SPEAKER sockets E To make use of the speakers and to make the speaker setup make an PL sense test plug RJ45 as illustrated and insert this into the other SPEAKER socket RJ45 By this the PL sense is On fc O x o N Note The 3 party speakers are set up in the BeoSound Moment as Other The speaker volume is either controlled directly on the active speakers or on the amplifier connected to the speakers Remove the Socket cover Press Sound gt Set up wired speakers Press w in the speaker type field and select Other Use Locate to decide which speaker is for which channel and
30. ctory and after each Factory reset to default settings see page 12 Optionally settings for e g speaker media servers and streaming services Deezer and Tuneln can be done at any time later Lift off the Socket cover and trom the display select between the possibilities for settings First of all ensure that the BeoSound Moment hub SoundHeart is powered On Power Status LED is solid green and also that the BeoSound Moment interface Jukebox is charged or placed in charging position on the BeoSound Moment hub SoundHeart Note The setup sequence brings the BeoSound Moment hub SoundHeart temporarily into SoftAP mode See page 51 The BeoSound Moment is brought into First time setup by first initiating a Factory reset see page 12 and after a while the First time setup wizard will start requesting the needed choices and entries Choose language amongst those made available and then press gt Choose country choose the proposed country or press v to get a drop down list and select from English this and then press gt Rar Choose keyboard language choose the proposed keyboard language or press w to get a drop down list and select from this and then press gt Arli aie Nederlands Deutsch Choose home network select from drop down list w and then press gt Enter the appropriate Password by tapping in the Password field and enter password using the keyboard and press Done and press Confirm Choose language
31. ctual serial number selected from the drop down list In Sources visible in ML the various sources on the BeoSound Moment can be mapped between the ML source and the NL source as shown in the table below example only A AUX BeoSound Moment 12345678 W N RADIO Empty y N MUSIC BeoSound Moment 12345678 W Bluetooth Scenarios supported 16 Sources setup in the BeoSound Moment i e Deezer Tuneln DLNA NAS Bluetooth and Line in can be played in the ML products m e e BANG amp OLUFSEN Mounting Cabling 17 Mounting The BeoSound Moment can be placed at any flat surface Take into account obstacles that may attenuate the signals to the wireless network Access Point as well as the wireless soeaker connection Wireless speakers reduced distance The BeoSound Moment hub SoundHeart is not equally sensitive in all directions regarding the wireless power link signals Consequently this reduces the distance to placement of wireless speakers in certain directions This is especially at each side behind and below the BeoSound Moment hub SoundHeart The distance must be at least 1 m 3 3 ft and in certain cases the distance may be reduced to 2 m 6 6 ft although often higher distances can be obtained See also page 18 Cabling Connection to ETHERNET SPEAKERS and LINE IN is made as usual for Bang amp Olufsen products see page 9 A mains cable appropriate for the country Is used to connect the mains outlet to the m
32. dilla 8 SOMA ssania ca e Ei 51 Speaker prerequisite oocccooncnccoccnccoconccocnnnos 5 A S aS 39 Speaker groups IN TV nccc 40 Speakers first time setup essin 20 not switching to Standby 47 Index 67 setting values s 41 Spotify play lists to Deezer 50 Stand alone SCOMANIO acrrciinnasar cocacola 15 o A enni inary 27 SUI PIANO serren 47 Subscribing tO SOUICES ooocccccccccccccocoos 24 Subwoofer see D ce E 39 SUDWOOTETS aristas 20 Supported scenarios oooccccccccccncccoooos 15 Symbol S atan idad 10 WITCIOSS cocooocccncnnnccnncconcnnnncononnninonos 10 Symbol INdICATIONS 00 cece cece eee eees 10 T Tickling sense oooooccccnncnccnconcnnncnncononoss 48 Triangu lar SYMIDON vsiniimeaiocar alta 10 TOUDIESNOOTINO scesasinciaccnnsawedaieceommanatt 45 TUNEIN dosis tica 19 25 DUO rt acareieigo 43 first time Setup ooooccccccnnnnnnccnonononns 22 Get AN ACCOUNT ccccceecceeceeeneee 25 prerequisite rica 5 s SETUP nice icono 36 TV SPEAKON cisnes 48 incorrect choice n s 47 SOLO opore n EE 40 Twonky Server sssissssssiiiieessiiireesnrrren 22 W VIMEO surte rita nda 10 Wired speakers SOU aieo nte ureei 39 BANG amp OLUFSEN Wireless CONNECTION IOSt oiiire 10 OA realices 34 Wireless ICON niecce 10 Wireless Network button 11 Wireless Speaker button ee 11 Wireless Speaker LED indications 14
33. e e BANG amp OLUFSEN Troubleshooting 4 7 Incorrect product chosen in Network Link MAC addresses No sound when set to play During First time setup the BeoSound Moment will connect with the first Network Link product that announces itself in case of more products in the network TV Network Link BeoLink Converter NL ML or even BeoPlay A9 etc After First time setup is completed check which product is connected to using this procedure Remove Socket cover In the About menu choose Sound gt Speaker setup and under Use TV speakers the chosen product is shown in the selection field Press the w to see the list of announced products and select the one desired MAC addresses also exists for the wireless circuits as follows Use a network scanner to se neighbour wireless devices In the result of a scanning look for the following names Universal Global Scientific Industries that is the wireless circuit in BeoSound Moment interface Jukebox AzurWave Technology is the wireless circuit in the BeoSound Moment hub SoundHeart The Mute button is activated and On indicated by the Mute LED is solid green See page 11 and page 14 Playing can be activated either by pressing the Mute button again or by a single tap in the centre of the touch wheel or start playing from the BeoMusic App Not playing when e g MP3 player is set to play Sensitivity Sensitivity level must be increased See page 41 See Not playing w
34. eaker press Locate and press the appropriate channel Note that subwoofer speakers will have subwoofer as channel The speakers will then be connected Read instruction All wired speakers connected are identified as a speaker and for each of these the following must be done The speaker is either identified as the lt correct type gt or as Other in the type field press w and scroll up down in the list to find the correct type For each speaker press Locate and press the appropriate channel Repeat the above for each speaker The speakers will then be connected When a subwoofer is connected either wired using Power Link cable or wirelessly the subwoofer is identified and the bass management function is automatically activated If other speakers L and R are connected using Power Link cable only one speaker is connected to a PL socket of the BeoSound Moment hub SoundHeart and the two speakers are daisy chained by Power Link cable gt e BANG OLUFSEN Set up TV speakers Speaker groups in TV Settings 40 Note When TV speakers are chosen as the speakers with BeoSound Moment connection to the wired or wireless speakers are disconnected When Shifting the TV speaker settings between On and Off the playing will shift between using the TV speakers and the other speakers that are set up To start playing with as less delay as possible it is recommended to set the TV up with Quick Start Timer settings as appropriate Note tha
35. eeeeseesseeees 62 Site survey Wi Spy nutria rca i n 63 Connection specifications serrat lioiya 65 PP E E s ssuewesessssueaeetace 66 Table of Contents Introduction How to use this installation guide BeoSound Moment what is it BeoSound Moment buttons and LED indicators BeoSound Moment connection panel Display indicators Mounting Placement of BeoSound moment Push button functions LED indications First time setup Subscribing to sources Operating the BeoSound Moment Settings Troubleshooting Nice to know Use of ServiceTool 7 O Combination of Channel pattern and product type No Distance between 5 GHz transmitters Site survey Wi Spy Connection specifications m LE JE
36. en a function list From the list the various sources can be selected Standby can be activated A guide for the BeoMusic App can also be activated Radio channels on Tuneln that are not yet favourites can be added to the favourite list by dragging the channel to the left and activate the heart symbol Music tracks that are not yet added as favourites to a temporary play queue can be added to these by dragging the track to the left and activate the heart symbol or the play queue symbol respectively gt m e e BANG amp OLUFSEN Settings About Naming Jukebox SoundHeart Network SoundHeart Network ID SoundHeart IP address SoundHeart MAC address Jukebox Network ID Jukebox IP address Jukebox MAC address Network connections Settings 33 In the following the various settings will be listed an when needed instructions or additional information is given Often the settings are self explanatory The name of the product is shown and the Serial Number of the product is given Note that this number os also stated on the product label in the bottom of the product The BeoSound Moment interface Jukebox has its own Serial Number printed on a label inside the tablet Information is found regarding build version of Jukebox SW Jukebox serial number Jukebox type number Also HW revisions are stated Information is found regarding build version of SoundHeart SW SoundHeart serial number SoundHeart type number and main p
37. en turn Off Mute LED is not O ts Network pooner involved button SS L I button The BeoSound Moment interface Jukebox will display a message indicating that factory reset is being performed Prerequisite to this is that the BeoSound Moment interface Jukebox has connection to the BeoSound Moment hub SoundHeart via the home router AP After a while the First time setup wizard starts requesting for Choose language etc Factory reset Orange solid Off after 5 s time out All LEDs will stay orange during the factory reset activity Rebuild is activated from the BeoSound Moment interface Jukebox by removing the Socket cover and activating Reset and press Rebuild Rebuild is used to wipe the database of the tracks covers and moods and when activated a new build will be made see page 44 Settings regarding language time date music sources etc are not affected gt e BANG amp OLUFSEN Push button functions 13 Shutdown and reboot BeoSound Moment interface Jukebox Hub SoundHeart reset Shutdown and reboot of the BeoSound Moment interface Jukebox is used in rare situations when e g the display is frozen or not reacting Especially the BeoSound Moment interface Jukebox must be shutdown if replaced by a new one and returned to factory Shutdown and reboot the BeoSound Moment interface Jukebox following these instruction steps Remove the BeoSound Moment interface Jukebox from the BeoSound Mo
38. ensure correct placement afterwards If speaker type is chosen to Line the volume cannot be controlled dynamically by the BeoSound Moment interface Jukebox Instead volume is set to a fixed level When speaker type is set to Other the speaker volume can either be controlled directly on the active speakers or on the amplifier connected to the speakers gt m e e BANG OLUFSEN Move to other wireless network SoftAP Nice to know 51 When the BeoSound Moment is moved to another network e g in the premises or to a repair site when LAN cable is used to the BeoSound Moment hub SoundHeart Do the following Disconnect the LAN cable to the BeoSound Moment hub SoundHeart On the BeoSound Moment interface Jukebox press on the yellow triangle in the lower right corner of the display Follow instructions on the display When all instructions are followed continue with next step If BeoSound Moment is in Power Off state Power On the BeoSound Moment Move the BeoSound Moment to the new home router AP and connect with a LAN cable from this SoftAP is a method used to make it possible for both the BeoSound Moment interface Jukebox and the BeoSound Moment hub SoundHeart to get access to the Access Point AP of the home router SoftAP mode this is indicated by the Network LED slow flashing green The principles are explained in the following Establishing connection First time setup The two devices may not have connection estab
39. ent interface Jukebox as follows Remove Socket cover Select Software update Press Check for updates If new SW found press Update now If menus are not accessible use one of the following methods tor SW update LAN Software update via ServiceToo Connect to ServiceTool computer to the product see page 53 Ensure the ServiceTool has the newest update Click SoundHeart gt LAN update Follow the procedure in ServiceTool Disable firewall to make software update possible Press Read to read the current Software version In the Select Software Build drop down list select the desired SW build Press Update Wait for update to finish The BeoSound Moment will wake up in First time setup mode m e e BANG amp OLUFSEN USB memory stick Software update via ServiceToo Prepare USB socket SERVICE Prepare USB memory stick To get access to the USB socket underneath the USB cover marked SERVICE the USB cover must be removed see illustration If needed use the tool for disassembly Note Reset via the pin hole is not needed Prepare content on a USB memory stick i e the SW package to have installed It is recommended that the USB memory stick is emptied for files and folders to avoid loss of data File formats supported are FAT16 FAT32 and file with the name sfupdate Downloading to USB memory stick Start ServiceTool computer Ensure the ServiceTool has the newest update Connect USB mem
40. er it works If the music played is not what you desire then turn to the display side and select what you want to hear right now This can be either trom the MoodWheel or selecting a track or radio channel from the display PatternPlay can be activated from the centre of the wooden circle and when the BeoSound Moment is in standby it can be activated from the BeoRemote One In a BeoLink setup where the speakers of the TV are used with the BeoSound Moment PatternPlay can be controlled by the BeoRemote App by the BeoRemote One and from a source list on the TV gt e BANG amp OLUFSEN BeoSound Moment buttons and LED indicators 8 BeoSound Moment buttons and LED indicators The use of the buttons is listed on see page 11 and the meaning of the LED indications is listed in page 14 Avoid the pitfalls Socket cover Niraes Mute LED n Speaker Mute Network button button A button H J NE Ay Charging Speaker LED interface Network LED Power On Off telar gt button and Power Status LED Socket cover Mute button The BeoSound Moment hub SoundHeart has a Mute button in the front left side of the ledge of the BeoSound Moment hub SoundHeart This Mute button will only mute the sound although it is still playing The Mute LED is solid green when Mute is On When the BeoSound Moment is connected to TV speakers the Mute LED will not light when the Mute button is ON Playing can be started by either pressing
41. guage either during First time setup or changed at a later time is displayed in the combo box If another keyboard language is desired press the w and choose another language from the drop down list 12 languages can be chosen between Note Scroll the drop down list to see all languages selectable Danish German English Spanish French Italian Japanese Dutch Portuguese Russian Slovenia Swedish The language set as display Language either during First time setup or changed at a later time is displayed in the combo box If another keyboard language Is desired press the w and choose another language trom the drop down list 14 languages can be chosen between Note Scroll the drop down list to see all languages selectable Danish Deutsch English Espaniol Francais Italiano HA3 Japanese 0 Korean Nederlands Portugu s Pycekn Russian Svenska tada Simplified Chinese fkrH3z Traditional Chinese The Country chosen either during First time setup or changed at a later time is displayed in the combo box If another country is desired to be chosen press the w and choose another language from the drop down list 249 countries can be chosen between Note Scroll the drop down list to see all countries selectable gt e BANG OLUFSEN Power SoundHeart idle time out SoundHeart playing time out Settings 43 Power saving is possible by setting the SoundHeart idle time out to any of the intervals predefined 30 min
42. h using the Mains grounding kit see the Retail Ordering System that provides a soft ground connection The RJ45 plug with the mains cable can be placed in either of the SPEAKER sockets not used In case the SPEAKER sockets are both used use an RJ45 splitter by which both the cable to the speaker and the RJ45 plug with the soft ground can be connected to the SPEAKER socket Prerequisite for this is that the wall outlet is connected to ground earth Nice toknow 52 m e e BANG OLUFSEN Use of ServiceTool ServiceTool Use connect to SoundHeart 53 The ServiceTool is primarily used with service and repair situations when replacing the Main Processor board of the BeoSound Moment hub SoundHeart and replacing the Wireless Power Link Tx board The ServiceTool is also used when the BeoSound Moment interface Jukebox is replaced In an installation situation the ServiceTool may also be used for SW update see In the following connecting the ServiceTool computer and the BeoSound Moment hub SoundHeart and the BeoSound Moment interface Jukebox as well as all functions available are described It is very important that the product is updated to the latest software version before it is returned to the customer This is to ensure the customer receives the best possible experience The ServiceToo computer should first be started Click on the PRODUCT tab if not already shown Be sure that ServiceTool is updated to the lates
43. hen e g MP3 player is set to play page 47 and see Speakers not switching to Standby when no playing takes place page 47 Speakers not switching to Standby when no playing takes place A cable to connect a source product is connected to the LINE IN sockets and the source product is disconnected from the cable Stub The cable may act as an antenna and is collecting sufficient noise This brings the speakers to believe that something is being played even not music is played Sensitivity level can be adjusted See page 41 gt m e e BANG amp OLUFSEN Troubleshooting 48 Tickling sense touching cabinet The BeoSound Moment hub SoundHeart can be connected to the ground wire in the mains wall outlet conditional the installation provides such By this he tickling feeling disappears when touching the cabinet See Grounding Cabinet page 52 TV speakers If more TVs are present in the home installation only one of these can play the BeoSound Moment as source As It is possible in the TV to select BeoSound Moment as source and when this takes place in another TV than the first one that has been used in such a way the recent TV will play the BeoSound Moment source and the BeoSound Moment will show this latest TV in the Sound gt Speaker setup display The previously used TV s will unfortunately indicate failed on the connection to BeoSound Moment Remove unused connections to mend such WMA lossless files not playing Not all music formats
44. in successful and if Login failed Please try again enter the correct credentials again If an account Is related to and it is desired to remove this the Yes button must be pressed and credentials for a new account must be entered When the account is removed the text Account forgotten is displayed It is also possible to press No if the account should not be removed Activating Using Tuneln result in a description about Tuneln functions and features When Enter Tuneln credentials is greyed out an account is related to in the BeoSound Moment When Enter Tuneln credentials are seen as white text an credentials for an account can be entered to relate an account to the BeoSound Moment To create an account do the following Tap in the Email field and a virtual keyboard is shown and used to enter the e mail address for the Tuneln account Press Done Tap in the Password field and via the virtual keyboard enter the related password Press Done Tap in the empty check box I accept the Terms amp Conditions and a check mark y is set in the check box W Press Confirm if the credentials are to be used or Cancel if you regret the entered credentials After a short while a receipt should say Login successful and if Login failed Please try again enter the correct credentials again If an account is related to a user number is displayed in the line below The format is usernnnnnn where n are digits If an account is related
45. ions as follows RADIO plays last played radio station If unavallable the first radio station in the favourite list will play RADIO gt n n a number button plays the n radio station in the favorit list A MEM starts playback of last played play queue from the media server A AUX plays the line in connected source Volume w Volume PLAY STOP Previous Next Standby Mute lt gt y2 St By LIST ADD AV O and find A AUX using navigation up button and select by pressing Then press and hold BACK Beo4 in a BeoLink Converter NL ML setup When operating a setup with Master Link products including the BeoLink Converter NL ML the sources assigned to the various buttons in the BeoLink Converter NL ML will be playing See page 16 BeoSound Essence Remote control Mode 1 BANG OLUFSEN O Play 0 Mute lt Previous gt Next Volume wheel Adjust volume up or down See page 45 to set BeoSound Essence Remote control in Mode 1 gt m e e BANG amp OLUFSEN Operating the BeoSound Moment 31 BeoMusic App Playing via BeoSound Moment connected speakers m Play Pause BeoSound Moment 24234567 a Previous gt Next Volume wheel Adjust volume up or down Playing via BeoSound Moment using TV speakers gt m Mute lt Previous 22 Next gt Ee Volume 2 Us Volume EE A BANG amp OLUFSEN Operating the BeoSound Moment 32 Display side of BeoSound Mo
46. itter occupies bandwidth and therefore in dense signal areas intluence each other To obtain the most stable wireless transmission Bang amp Olufsen has made a number of recommendations for the setup of transmitter systems A Bang amp Olufsen stereo system setup or surround sound system setup is regarded as one transmission system and consists of a WPL transmitter and all WPL associated speakers Similarly a 5 GHz Access Point and all associated computers is regarded a transmission system The distance between a 5 GHz transmitter and a speaker must be no more than 12 m 40 ft see page 18 The stereo surround sound setup must be within an area of maximum 9x9m 30 x 30 ft see page 18 Transmitters and speakers must not be placed closer to other wireless units than WS TL There must be no more than three transmission systems within an area called the 6 m 20ft zone see illustration A Distance between 5 GHz transmitters 62 In case of more Bang amp Olufsen WPL systems in the same room it is recommended to power only one at the time and wait at least 1 minute before powering up additional units In countries with less than 6 channels available see page 61 it is recommended to have only 1 additional transmitter system within the 6 m zone e BANG OLUFSEN Site survey Wi Spy Setting up Wi Spy Site survey Wi Spy 63 Usually wireless speaker connections should not lead to problems The WPL Tx module is able to find un
47. iven in the display that the BeoSound Moment is always ready to be paired to from a hand held device See about bluetooth pairing page 49 Remove paired device Information is also given about how to remove one of the bluetooth paired devices Up to 8 bluetooth connections can be remembered Before a new pairing is made the list of bluetooth connections can be handled as follows One of the devices connected to can be removed manually Open list select device and press on the menu Remove Paired Device that acts as a button Just make a new pairing at the connection that has been unused for the longest period will be deleted automatically from the list EE A ABB BANG OLUFSEN Network Network name Settings 38 When a network is in use the network name is seen in the Network name field If another home router AP than the one shown in the Network name field do the following Press the w to see reachable routers Select the desired home router AP Press somewhere outside the drop down list In the Password field enter the password matching the selected home router AP Press the Confirm button After a while press the Confirm button a second time Note A home router AP where the SSID is made hidden can not be reached by the BeoSound Moment Advanced settings Use DHCP Listed network information If DHCP shall be used in the home router AP this can be chosen by pressing On default setting The BeoSound Moment recei
48. le See illustration E In the bottom bar to the left select the network adaptor used Press Direct Conect to initiate the connection wait a while By this method the ServiceTool is connected to the BeoSound e perso Moment hub SoundHeart only BeoSound Moment may loose a connection to the home router AP E D how to connect the ServiceTool to the product Enter BeoSound Moment interface Jukebox into production mode by 1 F 3 4 al 6 Move the BeoSound Moment interface Jukebox away from charging on the BeoSound Moment hub SoundHeart Tap 4 times on centre of the aluminium touch wheel and then tap on upper right corner of the display within 3 seconds display will turn blank Single tap on centre of display just above the midline Keyboard appears Enter the password 2807 and press Done and wait approx 60 seconds Jukebox will reboot and reveal Production menu Press on the IP Address button to read the IP address of the BeoSound Moment interface Jukebox In the ServiceTool Enter the IP address in the entry fields manually Press the Connect button It may take several tries to connect depending on the wireless connection The ServiceTool can then be used for any of the functions described in page 55 and page 59 gt e BANG amp OLUFSEN ServiceTool SoundHeart functions 55 ServiceTool functions SoundHeart S
49. lished to the AP in the following situations At first time setup When the home router AP is replaced by a new one When the BeoSound Moment is moved e g to a new home or a repair site When the BeoSound Moment is factory reset When the BeoSound Moment interface Jukebox is not connected to an AP it will search for such First it will search for an AP on a home router and if found it will inform the BeoSound Moment hub SoundHeart about SSID and password If home router AP is not found it will search for a SoftAP as the BeoSound Moment hub SoundHeart will act as a SoftAP in case it has not connected to a home router AP By this the BeoSound Moment hub SoundHeart receives information from the BeoSound Moment interface Jukebox and will then connect to this Note The BeoSound Moment interface Jukebox and the BeoSound Moment hub SoundHeart communicates via the home router AP Despite this the BeoSound Moment hub SoundHeart may be connected to the home router using a LAN cable The BeoSound Moment hub SoundHeart is a charger for the BeoSound Moment interface Jukebox only gt m e e BANG OLUFSEN Grounding cabinet It As the design of the power supply for the BeoSound Moment is made so that the cabinet has a floating ground it might feel tickling when touched This is absolutely harmless Despite this some customers will not like or accept such experience This is why the cabinet can be connected to mains and eart
50. lowing Connect the ServiceToo computer to the BeoSound Moment interface Jukebox as described page 54 Connect product to ServiceTool and ensure connection is established see page 54 Press Read to get current system information If any of the other functions should be used continue doing so else on the display press Exit Production Mode on the BeoSound Moment interface Jukebox production mode display by which BeoSound Moment interface Jukebox returns to entertainment mode which will take a while Connect product to ServiceTool and ensure connection is established see page 54 In the Change Region drop down list select appropriate region Press Change to apply the selected region Wait for the product to reboot If any of the other functions should be used continue doing so else press Exit Production Mode on the BeoSound Moment interface Jukebox production mode display by which BeoSound Moment interface Jukebox returns to entertainment mode which will take a while When the Module 999 of the BeoSound Moment interface Jukebox is replace by a new one the new one comes with the serial number 00000000 that must be replaced with the serial number of the replaced old Module 999 8 digits printed on label Do the following Connect product to ServiceTool and ensure connection Is established see page 3 4 Open Jukebox gt Jukebox menu and press Read and the serial number 00000000 should appear gt m e e
51. ment hub SoundHeart so it is not in charging position Press and hold a thin pointy device e g a paper clip into the pin hole for 2 seconds and let go This will shutdown Power Off the BeoSound Moment interface Jukebox If less than 1 second no action will take place If more than 5 seconds the aluminium touch wheel and the wood touch wheel will loose function to continue from this situation place the BeoSound Moment interface Jukebox for charging in the BeoSound Moment hub SoundHeart and redo all the above instruction steps Wait 4 seconds Place BeoSound Moment interface Jukebox for charging on the BeoSound Moment hub SoundHeart by which the BeoSound Moment interface Jukebox will wake up Reset of the BeoSound Moment hub SoundHeart is used to power Off the BeoSound Moment hub SoundHeart after which it will restart based on the already entered settings Press and hold a thin pointy device e g a paper clip into the pin hole next to the USB cover marked SERVICE of the BeoSound Moment hub SoundHeart for about 3 seconds which will reset Power Off and Power On the BeoSound Moment hub SoundHeart gt m ee BANG amp OLUFSEN LED indications 14 LED indications Wireless Speaker LED indications A AA Product is in standby mode Normal operation Of i Normal operation and no speakers are connected wirelessly Normal operation Re Off after 10 s time out Speakers are connected wirelessly
52. ment interface Jukebox The display side of the BeoSound Moment interface Jukebox is used to select the desired track or channel to play Swipe left for next and right for previous track The ring of the touch wheel is used to control volume and the centre part handles the Play Pause function The MoodWheel is related to the display side See description page 7 and also in the guide delivered with the product The methods of handling is seen in the guide delivered with the product Wooden side of BeoSound Moment interface Jukebox BeoMusic App General handling Source handling The wooden side of the BeoSound Moment interface Jukebox sets the BeoSound Moment into PatternPlay mode see description page 7 and also in the guide delivered with the product The ring of the touch wheel is used to control volume and the centre part handles the Play Pause function Swipe left for next and right for previous track The methods of handling is seen in the guide delivered with the product The BeoMusic App is used on hand held devices to control the BeoSound Moment See page 49 on how to download the App Search for and select BeoMusic App in the Play Store or Apple Store and download the App By the BeoMusic App the music track or radio channel that is actually playing is seen The general handling is seen page 31 Additionally the following functions can be handled Tap button or double tap on the display of the hand held device to op
53. n is shortly seen in the lower right corner of the display O Red 10 or less of the battery capacity is left e Orange between 10 and 50 of the battery capacity is left O Green more than 50 of the battery capacity is left Symbol indications on display Error indications may be seen in the lower right corner of the display when the BeoSound Moment interface Jukebox is in entertainment mode as follows ee Blinking yellow The BeoSound Moment interface Jukebox is not connected to the home router AP Move within range of the home router AP and make sure the home router AP is powered On and available Availability of the home router AP can be tested by another wireless device If home router AP is available press the symbol and follow instructions on the display A dde Blinking yellow BeoSound Moment interface Jukebox can not find BeoSound Moment hub SoundHeart Make sure the BeoSound Moment hub SoundHeart is powered On and after a power On wait approx 1 min Press the symbol and follow instructions on the display o Solid yellow Something is wrong Take off Socket cover Error could be that a source is not configured or playback has failed or no content is found To help resolve the problem follow instructions on the display a EE A ABB BANG OLUFSEN Push button functions Wireless Speaker button Network button Power button Mute button Push button functions 11 User activity Action mode T
54. nected FPS Fast Precision Streaming In service situations do the following Enable debug logging remove Socket cover and in the About menu list select Diagnostics amp Usage and set Enable debug logging to On Follow instructions in the display If possible make a film or take photos of indicators and activities When relevant Submit logs by pressing the Submit button and film photos Remember to state time and serial numbers for both the BeoSound Moment hub SoundHeart and the Beosound Moment interface Jukebox When the BeoSound Moment interface Jukebox is placed for charging in the BeoSound Moment hub SoundHeart the operation on the display may be unstable This can be solved in either of the following two ways The touch frequency on the BeoSound Moment interface Jukebox can be changed to another frequency see the Service Manual BeoSound Moment page 2 11 The BeoSound Moment hub SoundHeart can be connected to the ground wire in the mains wall outlet conditional the installation provides such See Grounding Cabinet page 52 If drop outs are observed when using TV speakers the problem may be solved by increasing the NETWORK DELAY setting in the TV Follow these instructions Enter Customer Service Menu and select SETTINGS In the entry field for NETWORK DELAY WLAN change the value to e g 5000 ms If this solves the problem then decrease the delay value in steps of 1000 ms as long as no drop outs are heard gt m
55. nt hub SoundHeart connects to the home router AP either via a LAN cable or wirelessly The BeoSound Moment interface Jukebox connects to the home router AP wirelessly only NAS Network Attached Servers Twonky based DLNA servers see Media Server page 21 and page 26 must connect to the same home router AP and likewise for the devices that are running the BeoMusic App The 2 4 GHz frequency spectrum is used for all these devices This installation guide gives introduction to the product and step by step instructions on how to What are the LEDs indicators buttons and connectors used for Also how to connect and mount the product First time setup and additional setup of speakers services and settings Subscribing to sources connect with bluetooth hand held devices and operate by remote controls and Apps Use of ServiceTool change serial number and make SW update when replacing modules Troubleshooting situations are listed with solutions Additional to this are hints to investigate the 5 GHz environment re Wireless Power Link Other nice to know subjects are dealt with Also the connector specifications are shown Installation and replacement of parts must be made by Bang amp Olufsen certified installers only gt m e e BANG OLUFSEN Legend Navigation in this guide Navigation TIP Style Meaning Reset Bold text represents a menu point in the display Reset Text on a grey background represents a push button in the displ
56. o ensure connection is established Open SoundHeart gt SoundHeart menu and press Read to read current serial number of the BeoSound Moment hub SoundHeart gt e BANG amp OLUFSEN ServiceTool SoundHeart functions 56 Press Write to start updating the serial number as follows Inthe entry field that will be shown enter the serial number of the replaced old PCBO1 2 Main Processor read from the label 8 digits Complete by pressing OK Anew entry field appears Enter the same serial number again to confirm and ensure the number is entered correctly Complete by pressing OK If Successful continue USB memory stick software update see page 58 before any other actions can be done If Failed redo this instruction step Save logs from SoundHeart Connect product to ServiceToo Open SoundHeart gt SoundHeart menu and next to Read and save logs press Save to save logs from the SoundHeart The prompt requests the place where to place the file ee CA BANG OLUFSEN Software update Software to the BeoSound Moment hub SoundHeart is possible in 3 ways ServiceTool Software update 57 Update automatically or manually as set up or operated via the menus on the tablet display If at all possible this method should be used LAN Update USB Update The later two are guided by the ServiceTool see the following Via BeoSound Moment interface Jukebox The easiest way to update SW is by using the menu on BeoSound Mom
57. o start up time Predefined buffer periods are 5 sec 10 sec 15 sec 30 sec and 60 sec When changing to another setting it may take up to the chosen buffer time before a new radio channel is playing when chosen Also please read information on the display gt m e e BANG amp OLUFSEN Settings 44 Reset Rebuild local content configuration Rebuild is used to wipe the database of the tracks covers and moods and when Rebuild is activated a new content database will be made See also page 12 Settings regarding language time date music sources etc are not affected Factory reset Pressing Reset will set the BeoSound Moment back to factory settings and will start the first time setup See also page 12 EE A ABB BANG amp OLUFSEN Troubleshooting 45 Troubleshooting ALAC lossless files not playing Not all music formats are supported ALAC lossless files can be converted AP not visible in list A home router AP is not shown if SSID name of home router AP is hidden Only 2 4 GHz routers are visible to the BeoSound Moment BeoRemote One To use the BeoRemote One with the BeoSound Moment the BeoRemote One shall have BeoSound added to the Product Options BeoSound Essence Remote with BeoSound Moment BeoSound Essence must be set to Mode 1 to operate BeoSound Moment do the following Press the mode button using a thin pointy device e g a paper clip see O and an LED will start blinking Y Press gt right arrow
58. ory stick to the ServiceTool computer In the USB memory stick drop down list select the drive for the USB device Press Read to read the current Software on USB memory stick In the Select Software Build drop down list select the desired SW build Press Copy and the selected SW build will be copied to the USB memory stick Wait while downloading Remove the USB memory stick from the ServiceTool computer Uploading from USB memory stick to BeoSound Moment hub SoundHeart Power Off the BeoSound Moment and ensure the BeoSound Moment hub SoundHeart is turned Off ServiceTool Software update 58 O o o Jooo e O O O USB Insert the USB memory stick into the SERVICE USB socket in the bottom of the BeoSound Moment hub SoundHeart Press and hold the Power On Off button for 10 seconds to start the update process Wait for update to finish It may take up to 10 minutes Remove the USB memory stick into the SERVICE USB socket in the BeoSound Moment hub SoundHeart The BeoSound Moment will start up in First time setup mode e BANG amp OLUFSEN ServiceTool functions Jukebox Read system information Changing WiFi region Serial number setting ServiceTool Jukebox functions 59 Instructions and tools for connecting to the BeoSound interface Jukebox how to read system information change WiFi region and how to enter serial number in a replaced BeoSound interface Jukebox is found in the fol
59. ose PatternPlay so that your listening preference is what you get when at the time where PatternPlay is activated However it is still possible to setup play lists and arrange rendering in such a way that e g one artist or one album is played only System overview BeoSound Moment consists of two devices BeoSound Moment interface Jukebox only connected wirelessly BeoSound Moment hub Sound Heart either connected wired recommended or wirelessly BeoSound Moment is used to play and handle your music collection that can consist of playlists on your Deezer account your favourite radio stations on your Tuneln account and your music collection on your media server such as BeoSound 5 BeoMaster 5 nin DEEZER tunein e g BeoSound 5 BeoMaster 5 The music tracks or radio channels are played in speakers connected either wired wirelessly or via the TV speakers Speaker connections are not shown Additionally playing from a hand held device is possible via BeoSound Moment interface Jukebox BeoSound Moment hub SoundHeart bluetooth or using a cable to the line in connection that can also be used for an ordinary CD or DVD BD player or the like EE A ABB BANG amp OLUFSEN Worth to know Prerequisites Wireless network access A D AP E tas er Ed Music service accounts tunein Speaker BeoSound Moment Worth to know 5 Before the installation or firs
60. ources Operating the BeoSound Moment Settings Troubleshooting Nice to know Use of ServiceTool UJ Combination of Channel pattern and product type No Distance between 5 GHz transmitters Site survey Wi Spy Connection specifications m LE J BANG amp OLUFSEN BeoSound Moment What isit 4 BeoSound Moment What is it When you are in front of a BeoSound Moment you are not close to neither a radio nor a CD player BeoSound Moment is intentionally developed to be a player of your music collection whether it is already a music collection on your network attached storage NAS your music collection on BeoSound 5 BeoMaster 5 a bunch of play lists on Deezer see explanation below if needed favourite music radio channels selected from Tuneln see explanation below if needed If you already are having an account on Spotity the play lists there can be converted and transferred to play lists on Deezer see page 50 Similarly if you are have iTunes hosted on your computer this can be chosen as the DLNA media server NAS see page 21 BeoSound Moment is not just at device to play your music collection playlists or favourite radio channels BeoSound Moment adds magic as It can play music from your collection in the mood you choose by the MoodWheel and by the help of this can add new tracks in the same mood if desired And additionally BeoSound Moment adaptively learns your listening pattern throughout a week which means that you can cho
61. right matching O the speaker emitting noise R A Ue a In case of only two speakers the other speaker will be the speaker for the other channel In case of more speakers and subwoofer s these must be set up later see page 39 In case the TV speakers are selected the BeoSound Moment the TV must be waked up and connection is established BANG amp OLUFSEN EE A ABB BANG OLUFSEN BeoPortal Deezer Media Server Media Server BeoSound 5 BeoMaster 5 First time setup 21 Conditional the home router AP is connected to the Internet the BeoSound Moment will automatically connect to the Band amp Olufsen on line services called BeoPortal This also ensures automatic SW update unless this is deselected see page 35 and enable the use of internet radio as these are assigned a hand shake of the user rights here A message indicating the above is shown during the first time setup Enter Deezer credentials prerequisite the customers Deezer account Premium must be created see page 24 Tap on Email field and enter e mail address using the keyboard Jap on Password field and enter password using the keyboard Press Confirm and press gt Note A Deezer account made for Facebook can not be used with BeoSound Moment Music collection on a media server can be set up with BeoSound Moment Media servers can be any Twonky based DLNA server iTunes on a computer and BeoSound 5 BeoMaster 5 can likewise be
62. rocessor firmware version Also HW revisions are stated regarding the Main Board the Main Processor module and the Wireless Power Link Tx module Show the name and serial number of the BeoSound hub SoundHeart Show the IP address of the BeoSound hub SoundHeart Show the MAC address of the BeoSound hub SoundHeart Only the MAC address for the wired part is shown Show the name and serial number of the BeoSound interface Jukebox Show the IP address of the BeoSound interface Jukebox Show the MAC address of the BeoSound interface Jukebox Press Network connections to see the name of the home router AP that the SoundHeart and the Jukebox is connected to gt m e e BANG amp OLUFSEN Diagnostics amp Usage Help us improve the product Usage data Troubleshooting Submit logs AN Enable debug logging Settings 34 This can be set to On or Off Read explanation on the display Information can be seen re BeoPortal If BeoPortal is reachable and is OK when a check mark is seen Date and time of Latest software update Date and time for Most recent check for software update Content services If a Music service and or a Radio list is connected to is OK when a J check mark is seen Wireless network The Wireless quality on SoundHeart and Wireless quality of Jukebox is indicated by O to 4 bars ull Battery capacity A percentage is given indicating of how much of the charging on the battery i
63. s 9 PPS N e E E E A 36 Default volume ooccccccccccccccnccccncccnnnncos 41 Delivery from factory ccocccccnoncccccnnnnnnns 19 Display operations unstable espacio ici ecc 46 DISPIA SIS sarna 32 Distance 5 GHZ transmitters eecccinianacn roca 62 to speakers cocccocccccncnnncnnnnnononnnnnnnos 18 Wireless speakers ccococooocccccnnccnono 7 DLNA SSD UD oee a ea r i 37 Drop outs IN SOUNC ooocccccnccnccccncnnnnnnno 46 E Entertainment Mode ccceceeeee ee 7 8 Establishing connection First time setup ooccccncoccnnnnnoccnnnnnn es 51 F Factory reset cccccceccececeeseeseeeees 19 44 Factory Reset cccceecceeseeeeeeseeeeeees 12 First time setup establishing connection 51 SEQUENCE enconnconccncconoaninncoarcancnani ns 19 OO WTO ctincenciietanianatgncatieas osa 5 G Grounding CaDING vacctcncrcdssastversenccrevens 52 H Home router AP oo eee eeeeeeeeeeeeee sees 5 19 COMICIOS sca ccmocmeienaiingracin nati 10 Incorrect product TV speakers 0 c cece ceeeeeeccee eee ees 47 Index 66 Initial Knowledge oocooooooccccccnccccoccncnnnnos 5 Miang SETUP a scisicanssucsiosnacanssiionedednensdalaes 19 CTI ACE sorna tii 32 IP address noier 33 IR receiver ACUE erionit 8 MUNES sensira inn a 22 J a 32 L LANUS oer 19 42 LED INGICAUONS saiusisanircaassasseicrgenuvesoni 14 battery charging level 10 nV 0 oe 14 s POWEF STA IUS aii cauci
64. s left The following submenus can be activated Logs that will present the important parts of the log file of the BeoSound Moment Product configuration that lists the speakers connected to the BeoSound Moment and the sources connected to The logs stored in the logfile of the BeoSound Moment is sent to the BeoPortal when the Submit button is pressed A prerequisite to this is that the BeoSound Moment has access to the Internet via the home router AP Important Remember to report serial number of the BeoSound Moment interface Jukebox and the BeoSound Moment hub SoundHeart and time of the event See page 33 under Jukebox and page 33 under SoundHeart where to find serial numbers Read instruction on display Can be set to On or Off Is default set to Off gt m e e BANG OLUFSEN Legal Credits Open source licensing Gracenote EULA General Information Software update System software update Automatic software update Settings 35 Credits are given to contributors to the product and the experience by the product Legal open source licensing information and conditions are given here Legal licensing information and conditions are given here regarding Gracenote EULA Here you can find additional information about then concept and use of MoodWheel and PatternPlay Additional information is found on www bang olufsen com It is advisable to add to this en customer service for English and similar for other langu
65. s to a min of 2 minutes as follows Lift off Socket cover Select About gt General gt Power Select an appropriate time out value by pressing the related button under SoundHeart idle time out gt m e e BANG amp OLUFSEN Operating the BeoSound Moment 28 Play Pause button The centre of the touch wheel acts as a toggle button that is switching between Play and Pause Charging The BeoSound Moment interface Jukebox is charged when the charging contacts are placed over the charging pins of the BeoSound Moment hub SoundHeart Note The BeoSound Moment interface Jukebox is Communicating with the BeoSound Moment hub SoundHeart through the home router AP As long as the BeoSound Moment interface Jukebox is within the reach of the home router AP it can be used for operating the BeoSound Moment Charging levels When the BeoSound Moment interface Jukebox is placed in charging mode on the BeoSound Moment hub SoundHeart a colour dot indication is shortly seen in the lower right corner of the display see page 10 The BeoSound Moment hub SoundHeart must be powered On Charging time 2 5 hours trom O to 80 of battery capacity 3 5 hours from 0 to 100 of battery capacity Operation time Standby capacity up to 75 hours Specified pattern of use used 1 h day up to 45 hours Constant On up to 3 25 hours EE A ABB BANG amp OLUFSEN Remote controls BeoRemote One Add product to lis
66. selected as media server Only one media server can be connected to Would you like to add your personal music collection The music collection can either be placed in a DLNA media server BeoSound 5 BeoMaster 5 or iTunes on a computer If only one media server s found it will be selected else if more media servers are found a list will be seen from which one can be selected If you have a NAS Network Attached Storage based on Twonky DLNA comprising a music collection select the MEDIA SERVER NAS symbol and the BeoSound Moment will present a list of possible NASes found in the network Only one can be chosen The BeoSound Moment will associate with the NAS chosen Press to complete If you have a BeoSound 5 BeoMaster 5 system with your music collection this can be selected as the media server Prior to selecting BeoSound 5 BeoMaster 5 as media server the user must enable the Transcoding function in BeoSound 5 by which music files stored in the WMA format will be transcoded to the FLAC format on the fly The transcoding function is set to On using the following path on BeoSound 5 SETTINGS gt SERVICE SETTINGS gt TRANSCODING Select the MEDIA SERVER NAS symbol and the BeoSound Moment will present a list of media servers if more than one and select BeoSound 5 BeoMaster 5 from the list gt m e e BANG amp OLUFSEN First time setup 22 iTunes If you have iTunes on a Mac computer or a windows computer select the iTunes s
67. t Add Music sources to list Operating the BeoSound Moment A BeoRemote One can be used with the functions as follows MUSIC button Use navigation keys A and w to display programmed sources MUSIC gt RADIO plays last played radio station If unavailable the first radio station in the favourite list will play MUSIC gt RADIO gt n n a number button plays the n radio station in the favourite list MUSIC gt DEEZER starts playback of last played track or aloum from Deezer MUSIC gt MUSIC starts playback of last played play queue from the media server MUSIC gt LINE IN plays the line in connected source MUSIC gt PATTERENPLAY starts playback of PatternPlay MyButton eco switches on the source dedicated to the MyButton see online guide for BeoRemote One C Volume H Volume gt Play Il Stop MA Previous I Next O Standby Mute d Works in an integrated setup with a Network Link TV Remember to add BeoSound to the list of products LIST A Settings A Advanced O Products O Show and select e g BeoSound indicated by V Source buttons can be added to BeoMusic using the following path LIST A Settings O wv MUSIC sources O Show and make selections indicated by y When finished press and hold BACK The Centre button is indicated by O 29 gt m e e BANG amp OLUFSEN Beo4 Add A AUX to list Operating the BeoSound Moment 30 A Bang amp Olufsen remote can be used with the funct
68. t this will increase the power consumption TV speakers may be chosen as the speakers used with the BeoSound Moment in the first time setup In this case the setting will be set to On If TV speakers are set to Off it can be decided to choose to use the TV speakers by pressing on On When TV speakers are set to On and it is decided instead to use wired or wireless speakers it is necessary first to press on Off Then set up of wired or wireless speakers is possible If the BeoSound Moment is set up with wired and or wireless speakers and TV speakers selected as the speakers afterwards it is possible by using the On and Off settings with the TV speakers to toggle between using the TV speakers or the wired wireless speakers In the TV speaker groups can be used to set scenarios which speakers are used for e g watching TV and for listening to the BeoSound Moment gt e BANG OLUFSEN Settings 41 Speaker settings Bass Tap on scale to adjust setting Treble aah lt Speaker settings Tap on scale to adjust setting Sota Ute Add your content Bass 10 10 Freq uency tilt BeoMusic App Treble 10 81 Three frequency tilts can be chosen between Bright gt Bluetooth ps Neutral and Dark sad aos P A Sound pa Press w to see drop down list and select by tapping on the N m 5 setting desired A nite Sa See description of Dark and Bright PETENTE Balance Tap on scale to adjust setting Loudness Loudness can be set to On
69. t time setup is started at certain knowledge and hints are worth to know about in beforehand The first time setup is guiding you through all necessary steps to make the BeoSound Moment able to play Observe though that you probably afterwards need to follow up on certain setup activities like connection to all your speakers wired wireless or via the TV setting up streaming services etc A wireless network that is the home router AP also called the access point AP must be up and running and the name of this SSID not hidden and the related password must be known The 2 4 GHz frequency spectrum is used for all these devices Connections of the BeoSound Moment interface Jukebox and a hand held device is made wirelessly whereas it is recommended to use wired LAN connections to the BeoSound Moment hub SoundHeart and a media server although it is possible to use wireless connections Descriptions on whether to use a Basic Network setup or a Bang Olufsen Network setup is found in the BeoLink Handbook on BeoWise see in the section about Active Infrastructure If accounts are already created or desired to have for music Deezer see page 24 and radio Tuneln see page 25 services It is necessary to have those accounts prepared in advance and especially to know the respective e mail addresses used as user name and password Note Deezer and Tuneln both have decided to use an e mail address as user name The intention is not to
70. t version If not upgrade and restart ServiceTool Scroll down to BeoSound section Select BeoSound Moment and click Launch Click next to each item to expand the menus Make sure the ServiceTool computer is connected to the same wireless home router AP as the BeoSound Moment Connect ServiceTool computer to BeoSound Moment hub SoundHeart Open the SoundHeart gt System Info menu and read instructions on how to connect the ServiceTool to the product The computer running the ServiceTool can connect to the BeoSound Moment in two ways as follows Wireless connection Connect computer to the same home router AP as the BeoSound Moment In the bottom bar to the left select the network adaptor used Press the Discover button If only one device is found it is selected automatically and if more products are found select the BeoSound Moment from the drop down list The IP address is displayed automatically Alternatively the IP address can be entered manually Press the Connect button IP address is automatically displayed and connection is being established gt m e e BANG amp OLUFSEN Connect ServiceTool computer to BeoSound Moment interface Jukebox Open the Jukebox gt Jukebox menu and read instructions on Servicelool SoundHeart functions 54 Wired connection Direct Connect Connect the Ethernet connector of a ServiceTool computer to the ETHERNET socket of the BeoSound Moment hub SoundHeart using a LAN cab
71. to and it is desired to remove this the Yes button must be pressed and credentials for a new account must be entered When the account is removed the text Account forgotten is displayed It is also possible to press No if the account should not be removed gt fo e e BANG amp OLUFSEN Settings 37 DLNA Force Check for new content As described in the information text content of a DLNA device can be checked by the BeoSound Moment by pressing Force check for new content Select music storage If no DLNA device is related to the BeoSound Moment and It is desired to relate a NAS do the following Press Select music storage Press ww next to Select music storage and a drop down list will appear showing DLNA servers in the network Select an appropriate DLNA server In case the music storage Is iTunes on a computer follow installation instructions page 25 Current storage device When a DLNA device is related to the BeoSound Moment the name of this will be stated below this line in the display Refresh data See instruction If Refresh data is pressed settings will be kept and music content in the database i e music title artist cover and mood will be removed and new data organized in the database will be built based on the music content selected BeoMusic App Download BeoMusic App Read the information and instructions and see description page 23 See page 32 about Operations using the BeoMusic App Bluetooth Information are g
72. to the Play Pause function chosen by the function wheel Mute Off Mute Off deactive Pes The Mute toggle function is Off EE A AB BANG amp OLUFSEN Scenarios supported 15 Supported scenarios Stand alone BeoSound Moment in one room streaming music to wireless wired speakers As as stand alone audio system with speakers connected directly either wired via Power Link or wirelessly via Wireless Power Link Tx Sharing speakers with TV Network Link Sharing speakers with the TV in same room In an integrated setup also known as television speaker sharing This means that if a customer has an existing Bang amp Olufsen Network Link TV and speakers connected to this the customer can add BeoSound Moment to the system without the need for extra speakers if the TV has the latest software update EE A ABB BANG amp OLUFSEN Sharing speakers with TV Master Link Sharing speakers with Master Link TV In an integrated setup with a Master Link television via the BeoLink Converter NL ML existing Master Link speakers can be a part of the experience Set up the BeoLink Converter NL ML as follows Connect a computer to the BeoLink Converter NL ML discover IP address e g using Fing on a hand held device see page 45 In Settings gt MasterLink ensure a check mark is set ML enabled y Set ML role to A Master or AV Master In Settings gt NetworkLink ensure Connect to primary has the BeoSound Moment 12345678 a
73. use or re sell such information for marketing spam mails or similar Instead the two service providers would send out information to their users about improvements to the services At least one speaker must be connected to the BeoSound Moment This can be speakers via a Power Link cable speakers with Wireless Power Link communication must be powered On and ready for being associated with scanned or TV speakers gt m e e BeoSound Moment Worth to know 6 BANG amp OLUFSEN BeoMusic App The BeoMusic App may be used as remote control with the BeoSound Moment By this control of play lists sources and favourite radio channels is possible See how to use the BeoMusic App page 32 The BeoMusic App is applied to the hand held device from Apple App Store or Google Play Store see page 49 of QR code used to download the BeoMusic App QR code used to download the BeoMusic App trom Google Play from AppStore Bluetooth setup A hand held device holding music content can be connected to the BeoSound Moment through which the music content can be played The recent 8 bluetooth connections can be membered by the BeoSound Moment See how to establish bluetooth connection page 49 gt m e e BANG OLUFSEN Entertainment mode MoodWheel PatternPlay Beosound Moment Worth to know 7 When the display side is visible a MoodWheel can be shown in the display divided in 3 rings Moods are organized in 4 main directions Up
74. used channels in the 5 GHz band and makes a map of unused channels in case the present channel in use becomes occupied by another transmission system In such case moving to an alternative channel happens seamlessly Despite this it is recommended to make a site survey in dense residential areas as well as enterprise areas in countries with few channels see page 61 in areas known for wireless problems and if many 5 GHz transmission systems nearby In a repair situation a site survey can also reveal if problems are related to lack of channels in the 5 GHz transmission system The Wi Spy DBx Chanalyzer Pro can be used to visualize which 5 GHz channels are used and unused Note The free ware program inSIDDer can show all channels and identify WLAN traffic whereas it is not able to see radio traffic from other transmission systems using the 5 GHz band see page 61 From the Wi Spy toolbar do the following see example of Wi Spy recording on the next page Press View and select Wi Fi Channels Press Wi Spy and select Full 5 GHz Band to scan in the 5 GHz band Press Wi Fi and select the net board of your computer in this example Intel R Centrino R Advanced N 6205 to enable the on board WLAN Click on the Bl tool to have the Display selected networks WLANs enabled by this the WLAN can be seen in the recordings Click on the 4 tool to have Colouring by Density enabled Set at check mark V next to SSID in the lower half of the display
75. utton SIGN UP with EMAIL Enter and or select the appropriate data in the fields presented Note the e mail address is used as user name when setting up the BeoSound Moment Press the Sign UP button Recommended settings Press By Location and choose relevant continent gt country gt city and what else seems appropriate Scroll through the list of radio channels to select preferred channels and press the Channels selected are marked by a check mark by which they are in your list of favourite radio stations and are synchronized with BeoSound Moment Other preferences may also be selected from any menu and related choices The favourite channels will be listed in the right most side of the menu bar under the body icon under My Profile when accessing your Tuneln account by the computer Tuneln favourite channels can be selected both via the account using the computer or via the BeoMusic App By the BeoMusic App new favourite channels can be selected an so can the order of the channels Also if you have a Tuneln App changes to the account can be operated from this All such changes will be synchronized to the BeoSound Moment From the display on the BeoSound Moment interface Jukebox the favourite channels are shown when Radio is selected as source gt m e e BANG amp OLUFSEN Subscribe to sources 26 NAS Twonky based DLNA media server Bluetooth streaming It The NAS if any is a server of music content and possibly also
76. ves IP addresses dynamically from the home router AP Else choose Off The below information are given when DHCP Is set to Off only The following information are listed SoundHeart IP address Jukebox IP address Netmask Gateway Primary DNS Secondary DNS An entry field is placed in each of the above lines with appropriate information If it is desired to change any of the field values tap on the field an enter change as is found appropriate When changes are decided to be used press the Confirm button If the entered changes are regretted press the Cancel button gt e BANG amp OLUFSEN Sound Speaker setup Set up wireless speakers Set up wired speakers Subwoofer Settings 39 During first time setup only one or one pair of speakers are connected to When more speakers are used with BeoSound Moment they must be setup manually using the following instructions Wired and wireless speakers set up with BeoSound Moment can be played simultaneously Note some wireless speakers have a Reset button that may be activated if the speaker has been used in another setup or has been scanned by another wireless transmitter When wireless speaker s are set up in the first time setup the speaker s are listed with type and channel If no speakers are set up with the BeoSound Moment and it is desired to connect such do the following Press Resan and all wireless speakers found will be listed with type For each sp
77. xteavnereaies 45 BeoSound 5 BeoMaster5 first time Setup oo eee cece 21 BeoSound Essence Remote 45 BeoSound Moment Display side ooocccccncccncccccnnncnnnoo a2 PIO ETA UNO icons 21 placement coocooooccccnnnnnnnnccnnnnnnnnnnos 18 Wooden side n os 32 BINA SPOTS doceren eiio 18 et Bluetooth oocccccocccncncccccnnccnoconnccnocnnnnnos 49 COMCITIONS asetses discal 6 handling paired devices af SUING etrusca dures andes 49 S TOaMINQ oocccccnoccnnncnoncnnnnnnnncnnnnnnos 26 Button TUACUOAS compa lomotarao 11 o A 8 MUTE radica 8 11 Play PAUSE sara sa 28 s POWO cececirecuincedisucndendnnpeceewddeied sevens 11 Wireless Network n 11 Wireless Speaker ooocccccconcccccccoo 11 C Changing O E E iabeoutwad ite 28 Channel pattern 5 GHz frequency band 61 A A E E T 28 IMAICAONS iaa 10 Choose home network o oo cccooccccncnccc o 19 Configuring the database 23 Connection indication IN TV MONU sseccceunsennnetrawcucadeweseectooss 46 Connection panel unicas 9 Connection problem occccccoonnccncnnc o 45 Connection specifications 65 Convert music formats n s 50 D Date ANd time 0c cece eeeeeeee ees 42 Debug logging oocccccccccoccncnnnccncocononos 46 IIA 19 24 first time setup essesi 21 get an aACcoUnNt sven iieadomaeennaserscds 24 prerequisite oocccccccocccnncconncnnononcns
78. ymbol to the left The following procedure must be followed to ensure compliance with the required user rights Adding iTunes to your server is shown first do as instructed A Twonky Server DLNA compatible server must be downloaded to the computer by following this procedure On the computer open an Internet browser and go to http Awww bang olufsen com mediaserver Activate Click her to request the activation key Fill in the fields Product type and Product serial is found on the label at the bottom of the BeoSound Moment hub SoundHeart An activation key of 32 characters is presented and must be Tap in check box __ Yes have read and accept the terms and conditions to have it filled with at check mark pi Press on the appropriate button DOWNLOAD FOR MAC or DOWNLOAD FOR WINDOWS An installation wizard for the Twonky Server will guide the user through the installation making the computer ready as a music media server Enter the 32 character activation key where desired When installation is finished on the computer continue handling the First time setup on the BeoSound Moment In the page Adding iTunes to your server press the Yes button Select music storage A drop down list will appear from which the Tunes server must be selected Press to complete Tuneln Tuneln prerequisite the customers Tuneln account must be created see page 25 and page 36 Press Login Enter Tuneln credenti
79. ystem Info Wireless Power Link Tx SoundHeart This subpage provides instructions and tools to establish connection from the ServiceTool to the BeoSound Moment hub SoundHeart See page 53 Product Information is organized under the three tabs Information covers product ID information Network Status covers information about the network used with the product Product Log presents the most essential logings To read system info press Read Info To save Product Information press Save and the product information will be saved in a file on the ServiceTool computer This subpage provides instructions and tools for replacement of Wireless Power Link Tx After replacement connect the ServiceTool to the BeoSound Moment hub SoundHeart See page 53 Press Configure to update the Wireless Power Link Tx with the correct information Press Read to read the current country code for the Wireless Power Link Tx This also confirm that the configuring worked out well Serial number setting When the Main Processor module PCBO1 2 is replace it comes with the serial number 00000000 that must be replaced with the serial number of the replaced Main Processor module 8 digits printed on label of the old PCBO1 2 Do the following Replace PCBO1 2 Main Process board with the new one Power On the BeoSound Moment Connect product to ServiceTool using wired connection see page 53 Open SoundHeart gt System Info menu and press Read Info t

BeoSound Moment hub (SoundHeart)

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