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Manual Template for Word 97

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1. Tandem Tray 2 Tray3 LCT Bypass Direction Paper Size US Europe US Europe Common US Europe A3 SEF 297 x 420 Y T Y T Y Y No Y Y B4 SEF 257 x 364 Y T Y T Y Y Y L Y Y 4 LEF 297 x 210 Y Y Y Y Y A4 SEF 210 x 297 Y T Y T Y Y Y L Y Y B5 LEF 257 x 182 N N Y Y Y Y Y B5 SEF 182 x 257 N N Y Y N Y Y A5 LEF 210 x 148 N N Y Y N Y Y 5 SEF 148 x 210 N N Y Y N Y Y B6 SEF 128 x 182 N N N N N Y Y A6 SEF 105 x 148 N N N N N Y Y DLT SEF 11 x 17 Y T Y T Y Y N Y Y LG SEF 8 5 x 14 Y T Y T Y Y Y L Y Y LT LEF 11 x 8 5 Y Y Y Y Y Y Y LT SEF 8 5 x 11 Y T Y T Y Y Y L Y Y HLT LEF 8 5 x 5 5 N N Y Y N N N HLT SEF 5 5 x 8 5 N N Y Y N Y Y Executive LEF 10 5 x 7 25 N N Y Y N Y Y Executive SEF 7 25 x 10 5 N N Y Y N Y Y F SEF 8 x 13 N N Y Y N Y Y Foolscap SEF 8 5 x 13 N N Y Y N Y Y Folio SEF 8 25 x 13 N N Y Y N Y Y A3 Wide SEF 12 x 18 N N Y Y N Y Y JPOSTD S SEF 100 x 148 N N N N N Y Y JPOSTD L LEF 200 x 148 N N Y Y N C2 C2 Custom N N C1 C1 N C2 C2 Remarks Y Paper size detected automatically N Not available Y T Paper size set in Tandem tray with A3 11 x17 tray option Y L Paper size set in LCT with 8 5 x14 paper size tray option C1 Available as custom setting Width 139 7mm to 305 0mm Length 139 7mm to 457 2mm C2 Available as custom setting Width 100 0mm to 305 0mm Length 148 0mm to 457 2mm 7 3 7 3 SUPPORTED MEDIA TYPES SUPPORTED MEDI
2. E 7000 to ON and wait 10 seconds ope Click Next on the PC screen At the Installation screen click Next to start the installation Wait while the files are copied and installed The progress is slow at first For most computers you must wait approximately 25 minutes do not cancel If you do click Cancel Click Finish then turn the main power switch of the E 7000 to OFF Wait 10 seconds and then repeat this procedure from the beginning If the installation terminates abnormally you may need to reboot the PC also Click Exit when the screen shows that the installation is successful Remove the System Software CD from the PC Turn the main power switch of the E 7000 to OFF Set the service switches in the normal position not ON Disconnect the cross over cable from the LAN port and the Windows XP 2000 PC Reconnect all cables that you removed earlier from the E 7000 panel Turn on the main switch of the copier Turn on the main power switch of the E 7000 Allow startup to proceed without interruption while you watch the diagnostic LEDs on the back panel of the E 7000 4 6 22 23 SYSTEM SOFTWARE INSTALLATION PROCEDURE When the diagnostic LEDs show 00 go to the copier operation panel and press the Fierydriven key Please wait may be shown on the copier operation panel The language selection screen is shown If this screen is not shown then press t
3. 5 Touch the Shut Down key then A Main Menu Cancel v touch the Reboot Server key 6 Wait until the E 7000 becomes idle NOTE Do not reboot the E 7000 by turning the copier main switch OFF and ON Recycling power to the copier does not reboot the E 7000 properly 2 3 CANCELLING THE CURRENT PRINT JOB 2 2 CANCELLING THE CURRENT PRINT JOB When you want to cancel the current print job do the following 1 Press the Fierydriven key on the Server Name gt operation panel of the copier to access Printing the Fiery menu screen 2 Press the Main Menu Cancel key to RAEN Version access the menu list A Main Menu Cancel v 3 Press Cancel Job For how to cancel print jobs please also SUMUS refer to the Configuration and Setup Ha manual Job Name A Main Menu Cancel v 2 3 PRINTING THE CONFIGURATION SHEET OR TEST SHEETS 1 Make sure that the E 7000 is not in use 2 Press the Fierydriven key on the operation panel of the copier to access the Fiery menu screen Press the Main Menu Cancel key to access the menu list Touch the Print Pages key then touch the desired key e PS Test Page e Configuration Page 2 4 RUNNING THE 7000 SETUP 2 4 RUNNING THE E 7000 SETUP The following procedures show h
4. P lt gt lt gt lt PX P lt P lt Remarks Available media types are marked as X 7 4 SUPPORTED MEDIA TYPES Media Type Setting 1 2 3 LCT Bypass Translucent Thin X Normal X Thickl X Thick2 X Transparency X OHP Remarks Available media types are marked as X 7 5
5. 1 4 1 3 1 SETTING CUSTOMER 1 4 1 3 2 UNPACKING THE E 7000 22 ce retos 1 5 1 3 3 FRONT AND BACK PANELS dede oett audeas 1 6 1 3 4 CONNECTING E 7000 TO THE 1 7 1 3 5 STARTUP AND INITIAL SETUP tco oer tenete 1 9 1 3 6 VERIFYING THE CONNECTION LOCAL TEST PRINT 1 12 1 3 7 VERYFYING CONNECTION TO THE NETWORK 1 13 1 4 INSTALLING OPTIONAL FEATURES on 1 14 1 43 OVERVIEW uuu u un ua ned let huyta utu an 1 14 1 4 2ACTIVATE DEACTIVATE AN OPTIONAL FEATURE USING A DONGLE e Ge reae erii terea 1 15 GENERAL OPERATIONS FOR SERVICING 2 1 2 1 START UP SHUT DOWN AND REBOOT PROCEDURES 2 1 2 1 1 STARTING THE COPIER AND THE E 7000 2 1 2 1 2 SHUTTING DOWN THE COPIER AND THE E 7000 2 2 2 1 3 SHUTTING DOWN THE E 7000 ONLY 2 2 2 1 4 RESTARTING THE E 70007 eed ad ba Ld 2 3 2 1 5 REBOOTING THE Bx OOO 2 3 2 2 CANCELLING THE CURRENT PRINT 2 2 4 2 3 PRINTING THE CONFIGURATION SHEET OR TEST SHEETS 2 4 2 4 RUNNING THE E 7000 SETUP eee 2 5 2 4 1 TO ACCESS THE SET TUP MENU 272 deed
6. Problem with the copier Test the copier and service it if necessary see the copier service manual ERRORS AND SUGGESTED ACTIONS Symptom Possible Cause Suggested Action e Out of calibration or calibration information curves on the active partition are corrupted Start ColorWise Pro Tools from a client computer and click the Calibratior icon Then click Restore Device in the calibrator window Restore Device restores the Fiery calibration information to the factory defaults If restoring the default calibration does not solve the problem you may need to service the copier If restoring the default calibration corrects the color quality a custom calibration may have been the cause of the problem Ask the site administrator to recalibrate the E 7000 Color Printing If the problem persists after recalibration the calibration information on the HDD may be corrupted Reinstall the system software 4 4 If the problem persists the HDD may be corrupted Verify that all HDD cabling is correct If HDD cabling is correct you may need to replace the HDD ur 3 4 3 Pages come out blank or tinted with green or some other color Loose cable connection between the E 7000 and the copier Check the copier interface cable and the connection at the E 7000 and the copier Turn the copier power OFF ON Replace the copier interface cable Problem with the copier
7. N IN y 3 E a 21 Right Panel Front Panel f 1 1 4 POWER REQUIREMENTS NCAUTION Insert firmly the plug in the outlet 2 Avoid using an outlet extension plug or cord Ground the machine Avoid using a 3 prong adapter in a 2 hole ungrounded outlet Use the supplied AC power cord with this product 1 Input voltage level 100 240V 50 60Hz 3A 2 Do not put anything on the AC power cord INSTALLATION FLOW CHART 1 2 INSTALLATION FLOW CHART Recommended installation steps are as follows S T Make sure that the copier is ready to use Unpack the E 7000 v Connect the E 7000 to the copier y Select the language and do the minimum setup v Print Test Pages and a Configuration Page v The site administrator connects the E 7000 to the network and verifies the connections Y The site administrator configures the setup options v The site administrator performs the color calibration Y The site administrator installs user software on networked computers that print to the E 7000 Y Finished 1 3 MACHINE INSTALLATION 1 3 MACHINE INSTALLATION 1 3 1 SETTING CUSTOMER EXPECTATIONS Before installation the customer should be informed of the following e Some nodes on the network may be unavailable for up to one hour The copie
8. CPU removal procedure 1 Lift the CPU socket lever E to release the CPU F from the socket 2 Grasp the CPU F by its edges and gently lift it from the socket Notes for re attaching the CPU e Check the location of the arrow G on the CPU F when you insert the CPU F into the socket H See the illustration e Be careful not to bend the pins when you insert the CPU into the socket e Set the CPU in the socket completely and without forcing it e Close the socket lever E to secure the CPU F in place 3 9 UNIT REMOVAL 3 4 9 LITHIUM BATTERY NCAUTION There is danger of explosion if the battery is replaced with the incorrect type Replace with only with the same lithium battery supplied as a spare part Discard the used motherboard battery in accordance with the manufacturer s instructions and local regulations Note for Re assembling e You need to re configure the system date and time To configure the system date and time enter the Server setup menu from the Setup main menu er 2 4 1 Replacement 3 4 10 EXTENSION CARD 1 Extension Card 2 x 2 on the copier Note for Re assembling e Make sure that the extension card is inserted straight 3 10 GENERAL NOTES AND CAUTIONS 4 SOFTWARE MAINTENANCE 4 1 GENERAL NOTES AND CAUTIONS You may use one of the following when you have a problem with the system software or the HDD e Clear Server Deletes all queued print j
9. Finnshng ostSerpt Ethemet Spoolng I DL pars Page Com Engine Decom generatpn switching PostScrpt pressin 2 stScrp badng The key roles of each part of the print system are outlined below e The drivers are responsible for generating the page description on the host system and for transmitting data to the printer e The O manager mediates the connection with the network interface and establishes a device or print manager connection e The print manager is responsible for spooling the job if appropriate and for feeding jobs to the correct PDL interpreter e The PDL interpreters are responsible for turning page descriptions into rendered pages and for parsing job management comments e The compression subsystem manages compressed pages in memory e The page manager coordinates pages for sending to the engine for the most efficient printing finishing and accessory handling e The video subsystem is responsible for decompressing pages and feeding the engine with appropriate engine signals The video subsystem also handles certain print quality processing functions 6 2 2 MULTI COPY PRINT JOBS 2 25 S E E Printing sometimes stops temporarily during the first print of a multi copy print job During a single copy print job the controller simultaneously rips the pages to a memory work area and prints them During a multi copy print job t
10. MACHINE INSTALLATION 6 Select Market Region If selected English at the language lt selection screen you are prompted to select the market region Select either gt US or UK with the down arrow Y P key and up arrow A key then touch OK Main 1 v Please wait will be indicated on the Fiery menu screen then the Fiery menu screen will disappear from the operation panel Exit Setup Server Setup Network Setup YY Printer Setup Wait for a moment then press the Fierydriven key again on the 1 v operation panel The Setup main menu will appear on the Fiery menu screen NOTE The E 7000 setup options should be configured later by the site administrator However during the installation a field technician must check that the E 7000 controller works correctly with the default configuration Therefore the next steps show the steps for minimum configuration Enter Password message will appear Enter the default administrator password Fiery 1 Touch the keys in the following order to configure the minimum setup 1 Server Setup key 2 Main Menu Cancel key 3 When you see Save Changes for Server Setup YES OK key 4 Network Setup key 5
11. 2 1 2 SHUTTING DOWN THE COPIER AND THE E 7000 1 Make sure the On indicator on the copier operation panel is off If not press the operation switch and wait until the On indicator is off NOTE Do not turn off the main power switch of the copier when the On indicator is on or blinking Failure to observe this may result in damage to the copier s HDD or memory leading to a malfunction Turn the main switch of the copier OFF Wait for the E 7000 diagnostic LEDs to turn off The E 7000 is now ready to turn back on automatically when the copier power is turned on If the E 7000 is being taken out of service turn off the E 7000 using its power switch For example if someone needs to move the E 7000 disconnect cables or open the chassis 2 1 3 SHUTTING DOWN THE E 7000 ONLY 1 Press the Fierydriven key on the operation panel of the copier The Fiery menu screen appears Touch the Main key to Restart Server access the menu list Shut Down System Reboot System YY YV Scroll through the menu list by touching the down arrow Y key Touch the Shut Down key then Main Menu Cancel v press the Shut Down System key Wait for the diagnostic LEDs on the E 7000 to turn off Turn off the E 7000 using its power switch The Fiery will remain OFF even when the copier power is turned on or on off 2 2 START UP
12. Exit Network key 6 When you see Save Changes for Server Setup YES OK key 7 Printer Setup key 8 Main Menu Cancel key 9 When you see Save Changes for Printer Setup YES OK key NOTE If you need to specify the system date and time enter the Server Setup 10 Select Exit Setup Exit Setup menu and set them Server Setup Network Setup YY YV YV Printer Setup Main Menu Cancel v 11 12 The system will reboot The Fierydriven key will have no effect until after the system reboots To confirm that the reboot was successful press the Fierydriven key The Fiery Menu screen will appear on the operation panel of the copier Attach the Fiery Decal A to the copier front cover MACHINE INSTALLATION Server Name Idle XXXXXMB Version www YV A Main Menu Cancel c 2 s s MACHINE INSTALLATION 1 3 6 VERIFYING THE CONNECTION LOCAL TEST PRINT After you connect the E 7000 to the copier print the Test Page and the Configuration Page to verify that the connection between the E 7000 and the copier is good 1 2 Make sure that the copier is not in use Check the settings in the following table and make sure that Letter or A4 paper is loaded in at least one of the paper trays of the copier PS Setting Defau
13. Factory Defaults er 4 3 or re install the system software 2 The default settings for the 7000 depend on the language selection as follows Selected Language amp Market Region English UK Dutch Spanish Italian German French English US PS Setting Default Paper Sizes Select Market Region U S OK gt A Main Menu Cancel v 15 Please wait will be shown on the Fiery menu screen Then the Fiery menu screen will disappear from the operation panel 16 Wait for a short time Then press the Fierydriven key again on the operation panel The Setup main US Metric If you selected English at the language selection screen you are prompted to select the market region Select either US or UK by using the down arrow 9 key and up arrow A key then touch Exit Setup Server Setup Network Setup wwww Printer Setup A Main Menu Cancel v menu will appear on the Fiery menu screen 17 Enter the administrator password Fiery 1 18 Input the customer s settings from the Configuration Page that you printed earlier Ask the site administrator for the other settings that are not on the configuration page or ask the site administrator to input these settings For more information see the Configuration
14. Ricoh Corporation LEGEND PRODUCT CODE COMPANY GESTETNER LANIER RICOH Fiery 7000 DOCUMENTATION HISTORY REV NO DATE COMMENTS 08 2005 Original Printing Read this Safety Information carefully before you use this product For safety please follow the instructions in information slip SAFETY INFORMATION When using this machine the following safety precautions should always be followed Safety During Operation In this manual the following important symbols are used Z WARNING Indicates a potentially hazardous situation which if instructions are not followed could result in death or serious injury Z CAUTION Indicates a potentially hazardous situation which if instructions are not followed may result in minor or moderate injury or damage to property Z WARNING e Connect the power cord directly into a wall outlet and never use an extension cord Disconnect the power plug by pulling the plug not the cable if the power cable or plug becomes frayed or otherwise damaged To avoid hazardous electric shock do not remove any covers or screws other than those specified in this manual Turn off the power and disconnect the power plug by pulling the plug not the cable if any of the following occurs You spill something into the machine You suspect that your machine needs service or repair The external housing of your machine has been
15. main power c S s 8 NOTE 1 The must turned before turn the 7000 2 Make sure that all firmware modules for the copier are updated to the newest versions If they are not update them before you turn on the E 7000 er Copier Service Manual Turn the power switch on the E 7000 back panel to ON 3 Allow startup to proceed without interruption while you watch the diagnostic LEDs on the back panel of the E 7000 When the diagnostic LEDs show 00 go to the copier operation panel and press the Fierydriven key Please wait may be shown on the copier operation panel The language selection screen is shown If this screen is not shown then press the Fierydriven key again Select the desired language with the down arrow W key and up arrow A key and touch Select Language English English gt e Dutch gt e Spanish Pa gt e Italian e German A Main Menu Cancel v e French NOTE 1 After you have selected a language you cannot change the language unless you do Factory Defaults e 4 3 or re install the system software 2 The default settings for the E 7000 depends on the language selection as follows Selected Language amp Market Region English UK Dutch Spanish English US Italian German French PS Setting Default Paper Sizes US Metric
16. on which the System Software is not installed e You update to a more recent version of the system software this is not necessary when you apply a patch it is necessary when you install a major version change e You have trouble with the system software i e software corruption and the problem cannot be solved by performing Factory Default e The site administrator forgets the administrator password for the E 7000 The system software is provided as a CD set as follows 1 System Software CD System software and an installation program are included 2 USB Flash Tool CD This utility will copy the contents of the system software CD to the USB Flash drive and at the same time make the USB Flash drive bootable There are two ways to install reinstall system software on the 7000 a Installing system software over the network port Connect a PC to the E 7000 directly or through a hub using a network cable Install the system software from the System Software CD b Installing system software by booting the E 7000 from a USB Flash drive With the System Software CD USB Flash Tool CD and a PC which can boot from a CD ROM first make a bootable USB flash drive that includes E 7000 system software and the installation program At the customer site connect the USB flash drive to the E 7000 s USB port and turn the power ON System installation will be done automatically NOTE Before you start system installation give the site
17. 3 4 1 TT O O D gt IDE cable 3 4 3 3 4 6 lt x lt 4 2 U39 chip 3 4 1 Side cover 3 3 1 3 2 Lithium Battery 3 4 9 COVER REMOVAL 3 3 COVER REMOVAL 3 3 1 SIDE COVER FOR THE E 7000 A Side cover x 6 3 3 UNIT REMOVAL 3 4 UNIT REMOVAL 3 4 1 VIDEO BOARD A Video board with bracket 2 x 2 2 8 aw Bracket 2 x 2 C U38 Chip D U39 Chip NOTE The video board that you use as a spare part does not include the U38 and U39 ROMs When you replace the video board do not forget to move the U38 and U39 ROMs from the old board to the new board e U38 Chip Contains option upgrade information and licensing information for the E 7000 e U39 Chip Contains the following printer related configuration settings e Shift Operation E 7000 Printer Setup e Bypass Tray Priority E 7000 Printer Setup Bypass Tray Paper Size Copier User Tool Menus Paper Tray Priority Printer Copier User Tool Menus Printer Auto Reset Timer Copier User Tool Menus Printer Authentication Mode Copier User Tool Menus Output Tray Priority Printer Copier User Tool Menus 3 4 UNIT REMOVAL 3 4 2 DIAGNOSTIC LED BOARD A 14 pin LED cable x 1 B LED board Notes for Re assembling e The red line on the LED cable must face down when you connect the cable to the LED board see th
18. 5 14 Test the copier and service it if necessary refer to the copier service manual ERRORS AND SUGGESTED ACTIONS If the customer can print the Configuration Page from the copier operation panel but cannot print a job from a computer on the network ask the network administrator to do the following e Check all components of the network including cables connectors network adapter boards and network drivers e Activate the network and use it to communicate with other printers e Confirm that the applicable network setting in Setup such as AppleTalk zone IP address Subnet mask and Gateway address match the settings used in the network NOTE EPS file generation is not fully standardized among applications Some users may encounter problems while printing certain EPS files 2 25 5 o 5 15 TESTING THE VOLTAGE SUPPLIES 5 4 TESTING THE VOLTAGE SUPPLIES To check if the power supply is working use a multimeter at the following locations on the power supply unit Test the voltages on the ends of the connectors coming from the power supply unit The following table lists the power connectors Connector No Connected To Position Output Wire Color 20 pin Motherboard connector J18 3 3V Violet 3 3V Violet Ground Black 5V Red Ground Black 5V Red Ground Black No output White A
19. Factory Default will not delete the current administrator password which was set for E 7000 the initial password is Fiery 1 Before performing Factory Default check if the site administrator can input the current administrator password after the system software is restored If a unique administrator password is already set for the E 7000 but the site administrator does not remember the password re install the system software from the CD or from USB flash drive 1 Make sure the E 7000 is not in use 2 Print a configuration page you may refer to this configuration page when you re enter the setup options 2 3 Run the setup menu 2 4 9 25 5 o 2 2 4 Scroll through the setup main menu list by pressing the down arrow W key twice 5 Touch the Factory Default key 6 When you are prompted Reset server to factory settings NO press the down arrow W key so that the third line will be changed to YES 7 Touch the OK key The Fiery menu screen will disappear 8 Goto the copier and press the Fierydriven key 9 The language selection screen will appear Start to configure the E 7000 For details go to step 23 of the system software installation procedure er 4 4 4 3 SYSTEM SOFTWARE INSTALLATION PROCEDURE 4 4 SYSTEM SOFTWARE INSTALLATION PROCEDURE 4 4 1 OVERVIEW System software should be installed in the following cases e You replace the HDD with a new one
20. T O N 5V aux Green eo 12V Orange 3 3V and 3 3V Remote Sense Violet 12V Blue Ground On Off Black Ground Ground Ground Not Connected 5V 5V Red 5V Red 4 pin connector 12V Orange Ground Black Ground Black 5 16 5V Red BLOCK DIAGRAM AND FUNCTIONS 6 DETAILED SECTION DESCRIPTIONS 6 1 BLOCK DIAGRAM AND FUNCTIONS NETWORKED COMPUTERS CPU MEMORY CONTROLLER DRAM HUB DEPATA HDD F 10 100 1000 BaseT ETHERNET NTERFACE Ethernet EEPROM 0 CONTROLLER HUB RTC i TYPE A USB 2 0 F CMOS RAM SERV BOARD LPCBUS 2 5 5 a FRMWARE G 05 POST CODE DBPLAY amp SERV LE SUPERI O SW TCHES COOLINGFAN CONTROLLER Components Component Type Configuration Processor Intel Celeron 2GHz Hard Drive IDE Parallel 40GB SDRAM PC2100 DDR 512MB 184 pin DIMM BIOS ROM Flash 512 EEPROM 1Kbit CMOS RAM CMOS 1Kbit BLOCK DIAGRAM AND FUNCTIONS Networking Cable requirements e 10BaseT Ethernet Unshielded Twisted Pair UTP Category 3 or higher e 100BaseTX Fast Ethernet UTP Category 5 or higher 4 pair 8 wire short length e 1000BaseT Gigabit Ethernet UTP Category
21. administrator the opportunity to print the Job Log and to save any custom simulations Also print the following from the Print menu 1 Configuration page 2 Font Lists 4 4 SYSTEM SOFTWARE INSTALLATION PROCEDURE 4 4 2 INSTALLING SYSTEM SOFTWARE OVER THE NETWORK PORT The system software CD contains the system software and Fiery System Software Installer To install system software using the LAN port on the E 7000 you need e Either e Two Ethernet cables and an isolated hub switch Cables must be 4 pair 8 wire short length Cat 5 for 100BaseT or Cat 5e for 1000BaseT Or e For 100BaseTX One Category 5 or higher Ethernet cross over cable 4 pin 8 wire short length For 1000BaseT One Category 5e or higher Ethernet cross over cable 4 pin 8 wire short length e A Windows XP 2000 computer with e A CD ROM drive built in or attached e Support for 100BaseTX or 1000BaseT NOTE This procedure describes using one cross over cable Instead of using a cross over cable you may use two Ethernet cables and an isolated hub switch Do not connect any other devices to the hub switch Do not put the hub switch on the LAN Do not use the hub s optical port or uplink switch NOTE If the print engine is 230V use shielded network cables 1 Print the Configuration Page Then perform the Shut Down procedure from the copier operation panel er 2 1 3 2 When the E 7000 power is down that is when the diagnostic LEDs are off turn th
22. and Setup manual 4 5 PATCH INSTALLATION PROCEDURE When a software bug is found and fixed or a new feature is added a patch file ps file may be additionally released The patch installation procedure may vary depending on the patches the download destination queue or system rebooting procedure may be different Some patches may require prerequisite patches Therefore when you install a patch make sure to carefully read the attached release note and follow the instructions 4 10 OVERVIEW 5 TROUBLESHOOTING 5 1 OVERVIEW When a problem occurs check in the following order 1 Verify that the service switches are in normal mode not service mode The switches should be in the lower ee position 2 Check that the Fiery menu appears on the copier s operation panel 3 Verify that the network is functioning no unauthorized software or hardware is installed on the E 7000 and there are no problems with a particular print job or application The site administrator can help you to verify these issues 4 Verify that the E 7000 and connection with the copier has no problem by printing test pages 2 3 5 f the E 7000 can boot check if the diagnostic LEDs on the backside of E 7000 stop on a particular diagnostic code 5 2 6 Check that all parts and cables are correctly installed and connected 3 7 Try to solve the problem by performing Clear Server or Factory Default Inform the site admin
23. 1 3 4 8 e Replace the CPU cooling assembly 3 4 8 above The CPU cooling fan is making noise Dirty cooling fan e Remove the cooling fan clean it and re attach it er 3 4 8 above 9 25 50 Fw ERRORS AND SUGGESTED ACTIONS Symptom Possible Cause Suggested Action If the Fiery menu does not appear on the copier operation panel when you press the Fierydriven key Controller not ready Incomplete cable connection Interface cable defective Loose connection of the extension card Extension card defective System software corruption 5 3 2 SYSTEM PROBLEMS Symptom Possible Cause Check if the interface cable is connected the correct way round 1 3 4 Check if the connectors of the interface cable are inserted firmly in the sockets Check if the extension card is inserted straight and connected firmly into the C slot on the copier 1 3 4 If the above checks do not solve the problem replace the interface cable or extension card Suggested Action The system date on the configuration will always be returned to an old date factory default date after you turn on the E 7000 Or the time and date settings that appear on the configuration sheet are sometimes earlier or later than the actual time and date e BIOS settings were lost due to a dead battery e Motherboard defective Replace the lithium battery on the moth
24. 4 4 4 4 2 NSTALLING SYSTEM SOFTWARE OVER THE NETWORK PORT 4 5 4 4 3INSTALLING SYSTEM SOFTWARE USING A USB FLASH DRIVE e 4 8 4 5 PATCH INSTALLATION PROCEDURE e 4 10 TROUBLESHOOTING ce sericea 5 1 DOVER VIEW ua 5 1 5 2 LED DIAGNOSTIC CODES ae 5 2 5 3 ERRORS AND SUGGESTED ACTIONS 5 6 9 9 START UP PROBLEMS d enu iic di nd cio esa eese seat aaa kaa 5 6 5 3 2 S YS TEM PROBEENMIS ttti ete nei cash ce eed die aod UE gus 5 8 5 3 3 SYSTEM SOFTWARE 5 9 5 3 4 NETWORK PROBLEMS iet denen 5 10 5 3 5 PRINTING PROBLEMS tette toe diee ede da 5 11 54 TESTING THE VOLTAGE SUPPLIES 41 5 16 DETAILED SECTION DESCRIPTIONS 6 1 6 1 BLOCK DIAGRAM AND FUNCTIONS e 6 1 6 2PRINT DATA PROGESSING Lan a dodo dioit od odd adeb 6 3 2 BJESU ESL gem 6 3 6 2 2 MUETEGOP Y PRINT JOBS 1 Orr Etpe Eten eie 6 3 eti rr n MR 7 1 7 1 GENERAL SPECIFICATIONS ctt oes 7 1 1 2 SUPPORTED PAPER SIZES Ju uuu ot tee 7 3 7 3 SUPPORTED MEDIA TYPES 7 4 INSTALLATION REQUIREMENTS 1 INSTA
25. 5e or higher 4 pair 8 wire short length NOTE If the print engine is 230V use a shielded network cable Video Board The Video Board responsibilities include e High speed data transmission e High speed data decompression e Engine output at maximum rated output speed The video interface controls such aspects of the print job as e Hardware decompression e Print quality enhancement technologies Hard Disk Drive The hard disk drive is used to optimize many parts of the printing system as well as improving throughput and ease of use The two hard disks are RAID configured using striping and used as one drive The hard disk drive stores the following information e System software Non volatile spooled print jobs Additional storage for compressed pages Non volatile record of printed jobs Job Log Resource storage space for downloaded fonts Non Volatile Memory e The 512KB Flash Memory contains the BIOS program and ULTRA POST low level hardware diagnostic program etc e The 1Kbit EEPROM holds the MAC address data e The 256bit CMOS RAM holds the configuration data from the BIOS setup menu The CMOS RAM itself and integrated inside the ICH4 Volatile Memory e SDRAM is one 512MB DIMM PC2100 Double Data Rate DDR 184 pin 6 2 PRINT DATA PROCESSING 6 2 PRINT DATA PROCESSING 6 2 1 FLOW CHART Drivers tivity D Prht Video Device Mgr PDLs Con gece Page Mer Her PostScri no P DSC 5
26. A TYPES Media Type Setting 1 2 3 LCT Bypass None Plain Thin X X Normal X X gt Thickl X X 54 gt Thick2 Recycled Thin Normal Thickl gt lt X Thick2 Special Thin Normal Thickl gt X Thick2 1 1 Thin Normal Thickl P lt P lt Thick2 Color2 Thin Normal Thickl gt lt gt lt lt Thick2 Letter Head Thin Normal Thickl gt X gt Thick2 Tab Stock Thin Normal Thickl 5 4 Thick2 Labels Thin Normal Thickl Thick2 Pre printed Thin Normal Thickl Ps X Thick2 Pre Punched Thin Norrmal Thickl 54 4 Thick2 Bond Thin Normal Thickl gt X Thick2 Card Stock Thin Normal Thickl X X X X X X Thick2 P lt PX PS P lt OS OS PX PS P lt DX P lt PS lt
27. Check the connection of the power and IDE cables Replace the IDE cable 3 4 3 Replace the HDD 3 4 3 Replace the motherboard ur 3 4 6 Replace the CPU 3 4 8 Retry the installation with a different USB flash drive System software installation When installing the system software from the USB flash drive the LED on the flash drive remains off or on not blinking USB defective or not correctly connected Motherboard defective e HDD defective Turn off the E 7000 power and reconnect the flash drive Then turn the power on and allow the installation to resume Retry the installation with a different USB flash drive Replace the motherboard ur 3 4 6 Check the connection of the power and IDE cables Replace the IDE cable 3 4 3 Replace the HDD r 3 4 3 9 25 50 2 2 When installing the system software from a network port installation stalls for 5 minutes or longer while downloading file 1 of 2 The service switches are set to normal mode Incorrect or defective RJ 45 cable Motherboard defective Make sure the E 7000 service Switches are set to service mode toward ON Make sure you a using a cross over RJ 45 cable As an alternative you can use two straight through RJ 45 cables and a network hub Connect only the PC and the E 7000 to the hub If the cable appears damaged replace it Replace the motherboard r3 4 6 ERR
28. LLATION 1 1 INSTALLATION REQUIREMENTS 1 1 1 ENVIRONMENT 2 S s 8 1 Temperature Range 5 C to 40 C 41 F to 104 F Humidity Range 10 to 90 RH 3 Ambient Illumination Less than 1500 lux do not expose to direct sunlight or strong light 4 Ambient Dust Less than 0 10 mg m If the place of installation is air conditioned or heated do not place the machine where it will be 1 Subjected to sudden temperature changes 2 Directly exposed to cool air from an air conditioner 3 Directly exposed to heat from a heater 6 Do not place the machine where it will be exposed to corrosive gases 7 not install the machine at any location over 3 048 m 10 000 feet above sea level 8 Place the controller on a strong and level base 9 Do not place the machine where it may be subjected to strong vibrations 10 Do not connect the machine to a power source shared with another electrical appliance 1 The machine can generate an electromagnetic field which could interfere with radio or television reception 1 1 2 MACHINE LEVEL 1 Front to back Within 5 0 2 away from level 2 Right to left Within 5 0 2 away from level INSTALLATION REQUIREMENTS 1 1 3 MINIMUM SPACE REQUIREMENTS Place the machine near the power source providing clearance as shown You may place the machine on the rear side of the finisher as shown in the illustration N Back Panel N
29. ORS AND SUGGESTED ACTIONS Symptom Possible Cause Suggested Action When installing the system software from a network port installation stops for 20 minutes or longer while downloading file 2 of 2 e HDD defective e Motherboard defective 5 3 4 NETWORK PROBLEMS Check the connection of the power and IDE cables Replace the IDE cable 3 4 3 Replace the HDD 3 4 3 Replace the motherboard 3 4 6 Symptom Possible Cause Suggested Action Unable to connect the network or no LED on the 10 100 1000BaseT network connector is lit e The cable is connected to a port that is not used e Defective network cable or connection e Network problem e Defective Ethernet interface on the motherboard Make sure the network cable is the correct type and connected to the correct network port on the E 7000 The lower network port is not used Check the cable connection to the network port Replace the cable with a new or tested cable Ask the network administrator to check other devices on the network If other devices are not functioning it could be a problem with the network If the rest of the network operates correctly and the problem persists replace the motherboard The system starts up slowly seems to stop and the Configuration Page shows an error on the IP Address line under Network Setup e Normal behavior The system is searc
30. RJ 45 connector upper connector on the E 7000 The lower connector cannot be used Make sure that the copier power is switched on Turn the power switch on the 7000 back panel to ON 5 Allow startup to proceed without interruption while you watch the diagnostic LED on the back panel of the E 7000 When the diagnostic LEDs show 00 go to the copier operation panel Configure the Setup options 1 Press the Fierydriven key on the copier operation panel Please wait may be shown on the copier operation panel If the next screen is not shown after Please wait then press the Fierydriven key again 2 Touch the Main Menu Cancel key 3 Touch the down arrow Y key 4 Select Run Setup 5 Touch 6 Wait for a while and then press the Fierydriven key again 7 Wait until the setup main screen Main Menu Cancel v appears 8 Ask the site administrator to configure the Setup options Exit Server Setup Network Setup wwwvw Printer Setup NOTE It is the site administrator s responsibility to configure the correct setup options for the network and user environment The default settings in the setup may be adequate but they may not be optional for the user s environment Refer the site administrator to the Configuration and Setup manual for setup information After configuring the Setup options verify the network conn
31. SHUT DOWN AND REBOOT PROCEDURES 2 1 4 RESTARTING THE E 7000 When restarting the E 7000 to recover from a problem try this procedure first However this procedure will only restart the E 7000 application software that is now running on the system OS To reboot the system OS for example after downloading a patch see the next section Rebooting the E 7000 e 2 1 5 1 Make sure that the E 7000 is not in use 2 Press the Fierydriven key on the operation panel of the copier The Fiery menu screen appears Restart Server 3 Press the Main Menu Cancel key to E Shut Down System access the menu list Reboot System www vw 4 Scroll through the menu list by pressing the down arrow Y key 5 Touch the Shut Down key then touch the Restart Server key 6 Wait until the E 7000 becomes idle c 8 2 Main Menu Cancel 2 1 5 REBOOTING THE 7000 Use this procedure to reboot the system OS for example after downloading a patch 1 Make sure that the E 7000 is not in use 2 Press the Fierydriven key on the operation panel of the copier The Fiery menu screen appears 3 Press the key to Restart Server access the menu list Shut Down System Reboot System 4 Scroll through the menu list by pressing the down arrow W key wwwvw
32. a Package Give the Media Package to the site administrator Take the remaining components out of the top container Remove the top container and any packing materials Carefully lift the E 7000 out of the box E pu cbe MACHINE INSTALLATION 1 3 3 FRONT AND BACK PANELS After unpacking the E 7000 familiarize yourself with the front and back panels before you connect the E 7000 to the copier e Front Panel e Back Panel Diagnostic LEDs for service use only Service Switches for service use only Video Interface Power Connector Power Switch Not Used RJ 45 Connector 10BaseT 100BaseTX 1000BaseT A Not used Monitor port A Not used Serial Port B USB Ports C Not used USB Type B port D 1 6 MACHINE INSTALLATION 1 3 4 CONNECTING 7000 TO THE COPIER After you unpack the E 7000 connect the E 7000 to the copier before you connect it to the network This is to confirm that there are no problems with the hardware and controller itself Installation Z WARNING Turn the controller main power switch and copier main power switch to off and disconnect the power cords before you do these procedures 1 Remove the I F slot cover A of Slot C C this is the slot for the external controller 2 x 2 2 Touch a me
33. an Source Scan Sides Scan Destination Scan Format Printing Speed Resident Fonts Print Paper Size External Type Printer Controller Unit CPU Intel Celeron 2GHz Network Interface RJ 45 Network port 1000 BaseT 100 BaseTX 10 BaseT 512MB standard and max 184 pin SDRAM PC2100 DDR Internal HDD 40GB Linux AppleTalk SMB IPX SPX Novell Adobe PostScript3 English French German Italian Spanish and Dutch 600dpi 1 bit pixel 2 bit pixel 4 bit pixel 100 150 200 300 400 600 ADF Exposure Glass Simplex Duplex Hold Queue MailBox Email FTP Server Internet Fax Client PC Disk Fiery Remote Scan only PDF TIFF JPEG V C1a 60ppm B W 45ppm color V C1b 60ppm B W 55ppm color A4 Letter LEF 600dpi 142 Fonts 126 Adobe type 1 fonts 10 TrueType fonts 2 multiple master basefonts 4 Europ fonts See the table on the following pages 7 1 GENERAL SPECIFICATIONS Media Type See the table on the following pages Power Consumption Maximum 100 W Noise Emission Sound Power Level Less than 51db A Sound Power Level Sound Pressure Level Less than 39db A Dimensions W x D x H 124 3 x 344 5 x 294 6 4 9 x 13 6 x 11 6 Weight 5 8 kg 12 5 lb 7 2 SUPPORTED PAPER SIZES 7 2 SUPPORTED PAPER SIZES Paper Orientation SEF Short Edge Feed LEF Long Edge Feed
34. damaged Z CAUTION e Protect the machine from dampness or wet weather such as rain and snow Unplug the power cord from the wall outlet before you move the machine While moving the machine you should take care that the power cord will not be damaged under the machine When you disconnect the plug from the wall outlet always pull the plug not the cable Risk of explosion if battery is replaced by an incorrect type Dispose of used batteries according to the instructions NACHTUNG Deutch e Die batterie darf nur durch eine des gleichen Typs ersetzt warden da anderenfalls Explosionsgefahr besteht e Sie die debrauchten Batterien entsprechend den gegebenen Anweisungen Power Cord Precautions To reduce the risk of electric shock or damage to the equipment User the appropriate power cord which was set up by your manufacturer s authorized service provider Do not place objects on AC power cords or cables Arrange then so that no one may accidentally step on or trip over them Do not pull on a cord or cable When unplugging from the electrical outlet grasp the cord by the plug Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Power Supply The socket outlet shall be installed near the product and shall be easily accessible Netzanschluss Deutch Die Wandst
35. e illustration 3 4 3 HARD DISK DRIVE HDD C IDE cable x 1 D Power cable EP x 1 E HDD with bracket 2 x4 C HDD 2 x4 Notes for Re assembling e C Make sure to connect the black side MASTER side of cable to the HDD 3 5 UNIT REMOVAL 3 4 4 POWER SUPPLY UNIT Power supply cable EP x 4 e A Harness from Main Power Switch e HDD power connector from HDD e C 4 pin power connector from the J1 socket on the motherboard e D 20 pin power connector from the JB3 socket on the Motherboard e E Power Switch 2 8 a aw Power supply unit 2 x 5 3 4 5 FAN Cables x2 e G 2 from FAN2 e G 3 from FAN3 FAN2 Fan x 4 FAN3 Fan x 4 Notes for Re assembling e Connect the G 2 cable Short to FAN2 on the motherboard e Connect the G 3 cable Long to FAN3 on the motherboard UNIT REMOVAL 3 4 6 MOTHERBOARD 1 Video board 3 4 1 2 Fan case 3 4 5 Cables x4 e A 4 pin power connector from J1 e B 20 pin power connector from J18 e C Fan cable from FAN2 e D Fan cable from FAN3 e E IDE cable from JB2 F e F LED cable from J29 4 Screws 2 x 5 5 Memory 3 4 7 6 CPU Cooling Assembly er 3 4 8 7 CPU 3 4 8 D NOTE When you replace the motherboard remove the CPU and m
36. e main switch of the E 7000 to OFF 3 Disconnect all cables from the E 7000 connector panel Disconnect the LAN cable that was connected to the customer s LAN 4 Connect the Ethernet cross over cable to the LAN port and to the Windows XP 2000 PC 5 Turn on the PC s power and insert the System Software CD into the PC s CD ROM drive 6 If the PC is connected to a wireless LAN disable the wireless LAN connection Otherwise the Fiery Installer cannot find E 7000 automatically 7T Navigate to the CD ROM drive and click the icon for the Installer exe file if it does not start automatically 4 5 D 2 E o p fo c e 7 SYSTEM SOFTWARE INSTALLATION PROCEDURE 8 10 1 12 13 14 15 16 17 18 19 20 21 Turn the main power switch of the Click Next at the Welcome screen Read the Software License Agreement and click the 1 checkbox if you wish to continue the installation process then click Next At the Connection Type screen make sure Ethernet is selected Click Next to advance to the Confirmation screen Set the E 7000 service switches to the service mode position ON NOTE The illustration shown on the PC screen from the software is incorrect It shows the wrong direction for turning the service switches to ON Set the E 7000 two service switches in the upper position as shown in the illustration in this page
37. eckdose sollte in der Nahe Gerats installiert und leicht zuganglich sein Warning Use of controls adjustment or performance of procedures other than those specified in this manual may result in hazardous radiation exposure NIMPORTANT SAFETY NOTICES PREVENTION OF PHYSICAL INJURY 1 Before disassembling or assembling parts of the controller make sure that the AC power cord is unplugged The wall outlet should be near the controller and easily accessible Note that some components of the controller are supplied with electrical voltage even if the main power switch is turned off If any operation check has to be made with exterior covers off while the main Switch is turned on keep hands away from electrified or mechanically driven components OBSERVANCE OF ELECTRICAL SAFETY STANDARDS 1 The controller must be installed and maintained by a customer service representative who has completed the training course on the controller The danger of explosion exists if the battery on the motherboard is incorrectly replaced Replace the battery only with the equivalent type recommended by the manufacturer Discard the used motherboard battery in accordance with the manufacturer s instructions and local regulations SAFETY AND ECOLOGICAL NOTES FOR DISPOSAL 1 2 Dispose of replaced parts accordance with local regulations When keeping used lithium batteries in order to dispose of them later do not put more than 100 ba
38. ection Ask the site administrator to install the printer driver on a client PC and to make a test print from that PC INSTALLING OPTIONAL FEATURES 1 4 INSTALLING OPTIONAL FEATURES 1 4 1 OVERVIEW The system software for the E 7000 contains the following optional features e EFI Spot On e EFI Hot Folders e EFI Auto Trap Initially the above three optional functions cannot be used When the customer purchases any of these functions a hardware USB dongle which includes a license for the optional feature will be provided After the license for the feature is transferred to the E 7000 the dongle will be locked to that particular E 7000 a unique value will be written to the dongle e To transfer the license from the dongle to the E 7000 you turn off the E 7000 power connect the dongle turn on the E 7000 power wait for the E 7000 to get to the idle condition then remove the dongle The feature is now activated There is a detailed procedure on the next page After this the same dongle cannot be used on another E 7000 unless the license is first removed from the original E 7000 using that dongle You must use the same dongle e To remove the license from the E 7000 do exactly the same procedure that you use when you transfer the license from the dongle to the E 7000 This deactivates the feature When the feature is removed from the original E 7000 the unique value will be removed from the dongle The dongle can now be used
39. el v operation panel The Setup main menu will appear on the Fiery menu screen Enter Password will appear Enter the default administrator password Fiery 1 Input the customer s settings from the Configuration Page that you printed earlier Ask the site administrator for the other settings that are not on the configuration page or ask the site administrator to input these settings For more information see the Configuration and Setup manual 4 7 SYSTEM SOFTWARE INSTALLATION PROCEDURE 4 4 3 INSTALLING SYSTEM SOFTWARE USING A USB FLASH DRIVE To prepare a USB flash drive which is bootable and includes system software and the software installer program the following items should be prepared e 7000 System Software CD set e System Software CD e USB Flash Tools CD e A 1GB size USB Flash drive These USB flash drives can be used with the E 7000 e SanDisk Mini Cruzer 1G e Lexar JumpDrive Secure USB Flash 1G e PNY USB Pen Drive e A PC e t must be possible to set this PC to boot from the CD ROM drive The PC must boot from the USB Flash Tools CD e The PC must have at least one USB port USB 2 0 or later is recommended USB 1 x can also be used but it will take more time to copy the system software 1 Prepare the USB flash drive 1 Make sure the boot order on the PC is set to boot first from the CD ROM drive To find out how to change the PC s BIOS configuration see the PC docu
40. emory and attach them to the new motherboard e 3 4 8 Notes for Re assembling e Make sure of where to connect the connectors for each cable Make sure that all connectors are inserted firmly in the sockets Also do not put the connectors in the sockets the wrong way around Mod 22 Connector Location 4 pin power connector J1 20 pin power connector J18 Fan cable from FAN2 FAN2 Fan cable from FAN3 FAN3 IDE cable JB2 LED cable J29 CPU fan cable Memory 3 7 UNIT REMOVAL 3 4 7 MEMORY 512 MB DIMM 1 Push outward on the levers A 1 A 2 on each side of the DIMM 2 Slide the DIMM B straight out of the socket Notes for Re assembling e Always attach the DIMM D to the DIMM1 socket closer to the CPU unit Gently slide the DIMM straight down into the socket and press so that the levers lock the DIMM into place Make sure that the levers close securely around the ends of the DIMM DIMMs fit in the socket only one way The two notches D on the bottom of the DIMM should line up with the notches in the socket 2 8 aw 3 4 8 CPU AND COOLING ASSEMBLY You can replace the following parts e Cooling Assembly D only e CPU F and Cooling Assembly D as a set If you replace the CPU you must replace the cooling assembly also as a set The cooling assemb
41. erboard and re configure the system time and date 3 4 9 Replace the motherboard wr 3 4 6 The system performs slowly or stops sometimes DIMM defective or faulty DIMM connection HDD defective CPU overheat or defective Motherboard defective Reconnect the DIMM 3 4 7 Replace the DIMM wr 3 4 7 Check if the connectors of the power supply unit and HDD are firmly inserted to the sockets 3 4 4 3 4 3 Replace the IDE cable 3 4 3 Replace the HDD 3 4 3 Make sure that the CPU on the motherboard is connected correctly and that the fan cable is connected Replace the CPU 3 4 8 Replace the motherboard 3 4 6 ERRORS AND SUGGESTED ACTIONS 5 3 3 SYSTEM SOFTWARE INSTALLATION Symptom Possible Cause Suggested Action System software installation When installing the system software from the USB flash drive the E 7000 remains on for 30 minutes or longer after beginning the installation The service switches are set to Service Mode On e HDD defective Motherboard defective USB flash drive defective Make sure that the service switches are set to Normal mode away from ON Check the LED on the USB flash drive If the LED is not blinking remains off or on the flash drive may be connected incorrectly Turn off the E 7000 power and reconnect the flash drive Then turn the power on and allow the installation to resume
42. fective Video board defective Make sure the E 7000 power switch is in the ON position Turn the copier power OFF ON Make sure the Fiery menu appears when you press the Fierydriven key Check if the interface cable is connected the correct way round 1 3 4 Check if the extension card is inserted straight and connected firmly into the C slot on the copier 1 3 4 Check again that the copier interface cable is properly connected to the E 7000 and the copier er 1 3 4 Check again that the video board is present and properly connected to the motherboard Replace the copier interface cable Replace the extension card Replace the video board er 3 4 1 If the problem persists you may need to service the copier 9 25 5 o Corrupted system software Try Clear Server Factory Default or re install the system software 4 2 4 3 e HDD defective 5 11 Replace the HDD e 3 4 3 If replacing the HDD does not correct the problem make sure you install the old HDD back in the Fiery ERRORS AND SUGGESTED ACTIONS Symptom Possible Cause Suggested Action The E 7000 appears on the list of printers on the customer s workstation but certain jobs do not print e PostScript error Make sure Print to PostScript Error in Setup is set to Yes Check for error messages on the E 7000 output e Application problem Print a job fro
43. ff RICOH UNIVERSITY f Learning Knowledge Performance FIERY E 7000 SERVICE MANUAL Gestetner LANIER RICON Sarin It is the reader s responsibility when discussing the information contained within this document to maintain a level of confidentiality that is in the best interest of Ricoh Corporation and its member companies NO PART OF THIS DOCUMENT MAY BE REPRODUCED IN ANY FASHION AND DISTRIBUTED WITHOUT THE PRIOR PERMISSION OF RICOH CORPORATION All product names domain names or product illustrations including desktop images used in this document are trademarks registered trademarks or the property of their respective companies They are used throughout this book in an informational or editorial fashion only and for the benefit of such companies No such use or the use of any trade name or web site is intended to convey endorsement or other affiliation with Ricoh products 2005 RICOH Corporation All rights reserved WARNING The Service Manual contains information regarding service techniques procedures processes and spare parts of office equipment distributed by Ricoh Corporation Users of this manual should be either service trained or certified by successfully completing a Ricoh Technical Training Program Untrained and uncertified users utilizing information contained in this service manual to repair or modify Ricoh equipment risk personal injury damage to property or loss of warranty protection
44. he E 7000 and check the following items Memory 3 4 7 CPU 3 4 8 e 5 the memory installed the DIMM1 socket and is it installed firmly and correctly Is the CPU installed properly no pins of the CPU bent or broken Is the cable of the CPU cooling assembly connected to the FAN1 socket e Motherboard defective Memory defective e CPU defective e Power supply unit defective Try to install the following parts correctly and then try to replace the parts in the following order 1 Power supply unit 3 4 4 2 CPU er 3 4 8 3 Memory 4 Motherboard 3 4 6 The E 7000 starts up and reaches 00 on the LED display But after 5 minutes the Fiery menu still does not appear on the copier operation panel when you press the Fierydriven key e Bad connection between the E 7000 and the copier e System software corruption e Defective video board e Missing or defective security chip Check if the interface cable is connected the correct way round 1 3 4 Replace the interface cable 1 3 4 Reinstall the system software 4 4 sure that the 038 chip is correctly installed on the video board wr 3 4 1 Replace the video board er 3 4 1 Replace the 038 chip 3 4 1 The CPU cooling fan is not working Incomplete cable connection e CPU cooling fan defective e Check if the cable of the CPU cooling assembly is connected firmly to FAN
45. he Fierydriven key again Select the desired language by using the down arrow Y key and up arrow A key and touch OK Select Language e English English e Dutch gt e Spanish ae gt e Italian e German A Main Menu Cancel v e French NOTE 1 After you select a language you cannot change the language unless you do Factory Defaults 4 3 or re install the system software 2 The default settings for the E 7000 depend on the language selection as follows Selected Language amp Market Region English UK Dutch Spanish english um Italian German French PS Setting Default Paper Sizes US Metric Select Market Region If you selected English at the language 2 lt selection screen you are prompted to select the market region Select either EX P US or UK by using the down arrow P key and up arrow key then touch Main 1 v 24 25 26 27 Please wait will be shown on the Fiery menu screen Then the Fiery menu screen will disappear from the operation panel Exit Setup Server Setup Network Setup vwwvwwvw Printer Setup Wait for a short time then press the Fierydriven key again on the A Main Menu Canc
46. he controller uses this memory work area but also stores the image data in the hard disk and this data will be used for the 27 and subsequent prints But in multi copy mode if the data volume and or number of pages in the job are large the available memory work area can become full If that occurs printing stops and the controller goes into rip only mode In this mode the controller continues to rip the data and store it on the hard disk until the last page is ripped and stored on the hard disk Then printing will continue Because of this printing can stop for a long interval during the first output of a multi copy print job and customers can become worried by this The duration of the interval depends on the data volume and or number of pages The customer can check the status of ripping if the job pauses To do this press the Fiery Driven key on the copier operation panel or use CommandWorkstation 6 3 PRINT DATA PROCESSING But for the 2 and subsequent prints printing can continue at full speed without stopping because the ripped data is already on the hard disk Because of this multi copy mode is faster than a sequence of single copy jobs 6 4 7 SPECIFICATIONS GENERAL SPECIFICATIONS 7 1 GENERAL SPECIFICATIONS Configuration Motherboard Memory HDD Operating System Network Protocols Printer Description Languages Supported Driver Language Print Resolution Gradation Scan Resolution Sc
47. heck the boxes if you want to keep a record of the status of each dongle START UP SHUT DOWN AND PROCEDURES 2 GENERAL OPERATIONS FOR SERVICING 2 1 START UP SHUT DOWN AND REBOOT PROCEDURES The copier and the 7000 have separate power switches During normal operation you can leave the E 7000 switch in the ON position If you turn off the main power of the copier this shuts down the E 7000 correctly If you turn the copier power back on this will wake up the 7000 correctly 2 1 1 STARTING THE COPIER AND THE E 7000 1 Turn on the copier using the main power switch 2 8 aw 2 Turn on the E 7000 using its power switch The E 7000 takes less than 3 minutes to reach the idle condition The copier may need several minutes to warm its components NOTE Always turn on the copier main power first If the copier main power is off or disconnected from the E 7000 the E 7000 will begin to start up but it will shut down automatically before it reaches the idle condition This feature protects the E 7000 from incorrect shutdown 3 After the E 7000 and the copier become idle press the Fierydriven key The Fiery menu screen will appear on the copier operation panel Server Name Idle Y VY YV XXXXXMB Version 1 1 v 2 1 START UP SHUT DOWN AND PROCEDURES
48. hing for a nonexistent DHCP server DHCP is enabled by default on the E 7000 but the customer s network is not using DHCP e If the customer s network is using DHCP e Defective network cable or connection e Network problem e Defective Ethernet interface on the motherboard If the problem persists ask the network administrator to change the default in the E 7000 network setup If no LED is lit on the E 7000 s network port check the cable connection to the E 7000 and the network Make sure the cable is the correct type Ask the network administrator to check other devices on the network If other devices are not functioning it could be a problem with the network If the rest of the network operates correctly and the problem persists replace the motherboard 3 4 6 ERRORS AND SUGGESTED ACTIONS 5 3 5 PRINTING PROBLEMS Symptom Possible Cause Suggested Action A test page or configuration page cannot be printed or the images on the printed pages are abnormal The copier is not ready to print Copier problem Make sure the copier power is on and the copier is ready to print Check the copier operation panel for indications or messages about the copier status Check that the copier operates correctly Check if you can make hard copies without any problem Loose cable connection Interface cable defective Loose connection of the extension card Extension card de
49. in the E 7000 Print Hold and Printed queues Clear Server also clears all jobs archived on the E 7000 hard disk the index of archived jobs and finally all Fiery FreeForm masters and the index of Fiery FreeForm masters NOTE Before using Clear Server inform the site administrator that data on the E 7000 hard disk will be deleted 1 Make sure the E 7000 is not in use 2 the setup menu 2 4 3 Scroll through the setup main menu list by pressing the down arrow YW key twice Touch the Clear Server key When you are prompted Clear all jobs from all queues NO press the down arrow W key so that the second line will be changed to YES 6 Touch the OK key The Fiery menu screen will disappear and data will be cleared before the system restarts 7 Press the Fierydriven key and check if the E 7000 becomes idle 4 2 RESTORING THE E 7000 FACTORY DEFAULTS 4 3 RESTORING THE E 7000 TO FACTORY DEFAULTS When E 7000 system software is first installed a backup copy is made automatically You or your customer can recover the system from this backup without having to reload the software from the CD or USB Flash drive Also use Factory Default when you want to change the language selection NOTE Before using Factory Default inform the site administrator that all data including the downloaded fonts stored on the HDD and setup options will be deleted NOTE Performing
50. istrator that the data stored in the HDD will be deleted 4 2 4 3 8 Check if a newer version of system software firmware or patch for the E 7000 and copier has been released If so install it er 4 4 9 25 50 2 2 9 If the problem will not disappear reinstall the system software e 4 4 10 If the problem will still not disappear replace parts of the hardware er 5 3 5 1 LED DIAGNOSTIC CODES 5 2 LED DIAGNOSTIC CODES During startup the 7000 advances through a standard diagnostic sequence Each diagnostic code flashes rapidly on the LED display during this sequence until the 7000 reaches the Idle condition In the Idle condition the LED display shows the 00 code This shows that the EB 7000 is in normal operation mode The EB 7000 may flicker or drift from 00 during normal operation but it will always return to 00 If the LED display stops on a code other than 00 one or more diagnostic tests may have failed Look up the diagnostic code in the following table to determine the troubleshooting actions that you should take NOTE A component may be faulty without an error code being displayed Also it is possible for an error code to indicate a defective component but that component may not be defective Use the error codes only as a guide for what to investigate further Before you replace a part make sure that the parts and connectors are correctly and firmly installed 5 2 LED diagno
51. lt Paper Size Setup Option 05 Metric Configuration Letter requires PS Test requires Letter A4 On the operation panel of the copier press the Fierydriven key to access the printer initial menu screen Access the menu list To do this touch the Main key and select Print Pages Print the following pages e Configuration Page e PS Test Page Examine the quality of the test pages e All patches should be visible but it is acceptable if they are very faint in the 5 and 2 ranges e Each patch set should show uniform gradation from patch to patch as the shade lightens from 100 to 0 e Poor image quality may indicate that the copier needs service For more information see the documentation provided with the copier 1 3 7 VERYFYING CONNECTION THE NETWORK The E 7000 provides twisted pair connectivity to an Ethernet network Cable requirements MACHINE INSTALLATION c 15 s 8 e 10BaseT Ethernet Unshielded Twisted Pair UTP Category 3 or higher e 100BaseTX Fast Ethernet UTP Category 5 or higher 4 pair 8 wire short length e 1000BaseT Gigabit Ethernet UTP Category 5e or higher 4 pair 8 wire short length NOTE If the print engine is 230V use a shielded network cable 1 Turn off the E 7000 power before connecting the E 7000 to any network device Connect the network cable to the
52. ly consists of a fan with heat sink and a clip assembly NOTE 1 Be careful not to damage the motherboard the CPU or the CPU socket when you replace the cooling assembly Remove the memory before you remove the cooling assembly 2 When you want to replace the CPU replace the CPU and the cooling assembly as a set This is very important because the thermal pad that is attached to a new heat sink will make a good contact between the CPU and the heat sink when heated If you attach a used cooling assembly to a new CPU by mistake the heat sink will not contact the CPU properly and this will cause the CPU to overheat 3 8 UNIT REMOVAL Cooling assembly removal procedure 1 Remove the CPU fan cable A from the motherboard FAN1 EB x 1 2 Open the clip levers B 1 B 2 by lifting them up 3 Insert a flathead screwdriver between fan shroud and clip frame C Push the screwdriver down until it hits the clip hook A 4 Push down on the clip hook and at the same time turn the screwdriver towards the fan heat sink to free the clip hook Repeat this process for the remaining clip hooks 5 Remove the fan heat sink D Notes for re assembling the CPU cooling assembly e Make sure to close the clip levers one at a time Close the clip levers B 1 while holding the topside of the fan heat sink with your other hand Then close the clip lever B 2 while holding the topside of the fan heat sink with your other hand
53. m a different application to determine if the problem is associated with a particular application Make sure the connection between the E 7000 and the workstation is operating To do this download a test page from the workstation or print a simple test file Resend the problem file The configuration page is completely or mostly blank Defective DIMM Corrupted system software Check the DIMM and reconnect it to remove oxidation on the connectors 3 4 7 Reinstall the system software wr 4 4 Replace the DIMM wr 3 4 7 A print job stops after one or few pages Normal process if this occurs when printing the first copy of a multi print job The working area memory became full during ripping and the printer switched to rip only mode until all pages were ripped 6 2 2 PostScript or application error Cancel the E 7000 print job If this fails to clear the problem turn the copier power OFF ON If the problem persists perform Clear Server 4 2 Defective DIMM Check the DIMM and reconnect it to remove oxidation on the connectors 3 4 7 Reinstall the system software wr 4 4 Replace the DIMM wr 3 4 7 Color quality is not consistent Problem with the copier Test the copier and service it if necessary refer to the copier service manual File or application problem 5 12 Print a different color test page from another a
54. mentation 2 Insert the USB Flash Tool CD into the PC s CD ROM drive 3 Turn off the PC s power 4 Attach the USB flash drive to the PC 5 Turn on the PC s power If the LED on the USB flash drive does not light turn off the PC s power Remove and reinsert the USB flash drive into the PC Check that its LED turns on when the PC is turned on NOTE If the PC boot order is set to boot from the CD ROM drive but the PC still does not boot up properly try another PC Your PC may not compatible with the boot program on the USB Flash Tool CD 6 Follow the on screen prompts to set up the flash drive You will be prompted to insert the system software CD and install the files onto the flash drive Installing the files usually takes 15 30 minutes but may take considerably longer depending on your PC The final step reboots the PC 4 8 10 11 12 13 14 SYSTEM SOFTWARE INSTALLATION PROCEDURE Print the Configuration Page Then perform the Shut Down procedure from the copier operation panel 2 1 3 When the E 7000 power is down that is when the diagnostic LEDs are off turn the main switch of the E 7000 to off Disconnect all cables from the E 7000 connector panel Make sure that the service mode switches are in the normal lower position Not ON al 9960 Attach the prepared USB flash drive to one of the USB ports A on the E 7000 NOTE If dust covers are attached to the USB Type A connecto
55. obs from the 7000 e Factory Default Restores the 7000 to the factory defaults e System Software Reinstallation The following table shows whether the current data on the E 7000 will remain or be deleted when each of these is used Clear System Software Server Reinstallation Upgrade Job Log Deleted Deleted Deleted Queued Jobs Deleted Deleted Deleted Scanned Jobs Deleted Deleted Deleted MailBox Deleted Deleted Deleted Archived Jobs Deleted Deleted Deleted FreeForm masters Deleted Deleted Deleted Resident Fonts Not Deleted Not Deleted Deleted Downloaded Fonts Not Deleted Deleted Deleted Language Not Deleted Deleted Deleted Selection Setup Options Not Deleted Deleted Deleted Patches Not Deleted Deleted Deleted Administrator Not Deleted Not Deleted Deleted Password Option Activation Not Deleted Not Deleted Not Deleted Factory Default 9 25 5 o 2 2 NOTE In System Software Reinstallation Upgrade Upgrade refers to replacing the software with a new version It does not refer to the application of patches When you apply a patch data is not deleted Before you use any of the above features make sure you inform the site administrator that the indicated data and settings will be deleted and should be re installed after the feature has been used e Job Log The list of jobs in the Job Log and all jobs in the queues are deleted The site administrator can
56. on another E 7000 If a dongle that has already a unique value had its unit ID locked to a E 7000 is inserted into another E 7000 unit the dongle will have no effect The number of times the license can be removed from the E 7000 is limited as shown in the table below Activate 4 times and deactivate 3 times When this limit is reached the dongle can no longer be used to remove the license so the license will stay on the E 7000 If a dongle is inserted to remove a feature but the limit has been reached there will be no effect E 7000 Power Turned On or E 7000 Rebooted with Activates Deactivates the License Transferred Dongle Connected feature on the E 7000 to 1 time Activates E 7000 2 time Deactivates Original Dongle 3 time Activates E 7000 4 time Deactivates Original Dongle 5 time Activates E 7000 6 time Deactivates Original Dongle 7 time Activates E 7000 8 time and after No effect No effect INSTALLING OPTIONAL FEATURES 1 4 2 ACTIVATE DEACTIVATE AN OPTIONAL FEATURE USING DONGLE c 15 s s The optional feature dongle be used to either activate deactivate feature The operation for both of these procedures is exactly the same and the successful activation or deactivation can be confirmed by printing the configuration page The purpose of the ability to remove the license deactivation is to handle cases where the license wa
57. or example if you wanted to activate the feature it is now deactivated The only exception is that after you activate a feature for the 4 time it cannot be deactivated INSTALLING OPTIONAL FEATURES 9 Print a configuration sheet er 2 3 10 On the configuration sheet check if the desired optional feature is activated deactivated If you have activated an optional feature keep the configuration sheet You may need it later for troubleshooting purposes as shown in the following caution CAUTION After an optional feature has been activated the optional feature license information is kept inside the U38 chip on the video board of the E 7000 If the U38 chip becomes defective the following are needed as evidence in order to get a new U38 chip and optional feature dongle The defective U38 chip The configuration sheet that shows that the defective U38 chip had the optional feature license installed Therefore always print a configuration sheet and keep it when you activate a new optional feature on the E 7000 11 3 tags with 6 labels are attached to each optional feature dongle a Optional Feature Name Printed b Optional dongle serial number Printed c Installed Controller Model Name Blank d Installed Controller Serial Number Blank e 4 check boxes for Activation Not checked f 3 check boxes for Deactivation Not checked For the labels c to f you can fill in the related information or c
58. ow to access the Setup menu from the Fiery menu screen NOTE When the network settings protocol IP Address etc are already configured and the Enable Web Service option is set to ON you can also configure the E 7000 setup from Fiery Web Setup To do this use a web browser on a personal computer which is connected on the network For more detailed instructions please refer to the Configuration and Setup manual NOTE When you try to get access to the Setup menu you are always asked to input an administrator password The default password is Fiery 1 Ask the site administrator to input the administrator password when you must get access to the Setup menu EE 8 2 2 4 1 TO ACCESS THE SETUP MENU 1 Make sure that the E 7000 is not in use 2 Press the Fierydriven key on the operation panel of the copier to access the Fiery menu screen 3 Press the Main Menu Cancel key to access the menu list 4 Scroll through the menu list by pressing the down arrow W key 5 Touch Run Setup key gt 6 When you are prompted Continue to Server Setup gt Setup YES press Network Setup The Fiery menu screen will disappear Printer Setup 7 Press the Fierydriven key to access A Nain Wemu Cancel Y the Fiery menu screen 8 You may be asked to enter an administrator password A
59. pplication If the quality of the test page is good there may be a file or application problem ERRORS AND SUGGESTED ACTIONS Symptom Possible Cause Suggested Action e Out of calibration or Start ColorWise Pro Tools from a calibration client computer and click the information curves on Calibratior icon Then click Restore the active partition are Device in the calibrator window corrupted Restore Device restores the Fiery calibration information to the factory defaults If restoring the default calibration does not solve the problem you may need to service the copier If restoring the default calibration corrects the color quality a custom calibration may have been the cause of the problem Ask the site administrator to recalibrate the E 7000 Color Printing If the problem persists after recalibration the calibration information on the HDD may be corrupted Reinstall the system software 4 4 If the problem persists the HDD may be corrupted Verify that all HDD cabling is correct If HDD cabling is correct you may need to replace the HDD ur 3 4 3 9 25 50 2 2 Print Quality is poor e Missing or outdated Make sure the necessary printer printer description file description file is installed e The application cannot find the necessary For information on printer files see printer description file Printing from Windows and Printing from Mac OS on the user documentation CD
60. r may be unavailable for up to one hour The site administrator should be available during the installation for network connectivity Equipment downtime and impact on the network can be minimized if the site administrator installs a network connector for the E 7000 and confirms network connection for the E 7000 installation The site administrator should have a networked computer available during the installation The appropriate software should already be installed Documentation for the networked computer and the network operating software should be available The site administrator should install the user software shipped with the E 7000 user documentation is also included onto the networked PCs and Mac OS computers that will print to the E 7000 NOTE This guide covers hardware installation and service It provides general information on connecting the E 7000 to the customer s network For network setup and configuration information refer the site administrator to the Configuration and Setup manual MACHINE INSTALLATION 1 3 2 UNPACKING THE E 7000 1 Open the box and remove the packing material 2 Remove the contents from the top container Inspect the contents for visible damage The top container should include the following items fe S e AC Power B Interface Cable e C Extension Card e D Fierydriven Keytops e E Fierydriven Logo e F Base for Keytop e G Medi
61. rn the copier power OFF ON Reinstall the video board 3 4 1 Replace the video board 3 4 1 Replace the motherboard 3 4 6 Possibly one of the following e HDD is faulty e Motherboard defective Turn the copier power OFF ON Reconnect the power and IDE cables to the HDD Replace the IDE cable 3 4 3 Replace the HDD 3 4 3 Replace the motherboard 3 4 6 LED DIAGNOSTIC CODES Suggested action Possible cause Try in the listed order If the problem persists try the next one EF Possibly SE erae Make sure the EB 7000 service following switches are set to Normal mode LED diagnostic code e Service switches away from are set to Service Turn the copier power OFF ON DIMM missing or er 2 1 defective Reconnect the power and IDE cables CPU missing or to the HDD defective Motherboard Replace the HDD 3 4 3 missing or 5 Replace the CPU 3 4 8 defective Check the DIMM For details see the Action for code C1 above Replace the motherboard 3 4 6 9 25 50 2 2 ERRORS AND SUGGESTED ACTIONS 5 3 ERRORS AND SUGGESTED ACTIONS The most common causes of hardware problems are loose connections Before you decide to replace any parts of E 7000 make sure that the parts and connectors are correctly and firmly installed er 3 5 3 1 START UP PROBLEMS Symptom Possible Cause Sugges
62. rs remove one dust cover using needle nose pliers EJEJ le Turn the main power switch of the E 7000 to On and wait until installation is complete Installation takes approximately 15 25 minutes The LED on the flash drive should show that files are being transferred The E 7000 shuts down automatically after installation is complete Turn the main power switch of the E 7000 to Off Remove the USB flash drive from the E 7000 Reconnect all cables that you removed earlier from the E 7000 panel 9 25 5 o Turn on the main switch of the copier Turn on the main power switch of the E 7000 Allow startup to proceed without interruption while you watch the diagnostic LEDs on the back panel of the E 7000 When the diagnostic LEDs show 00 go to the copier operation panel and press the Fierydriven key Please wait may be shown on the copier operation panel The language selection screen is shown If this screen is not shown then press the Fierydriven key again Select the desired language by using the down arrow W key and up arrow A key and touch Select Language English English gt e Dutch gt e Spanish gt e Italian e German A Main Menu Cancel v e French 4 9 PATCH INSTALLATION PROCEDURE NOTE 1 After you select a language you cannot change the language unless you do
63. s 2 5 2 4 2 TO EXIT FROM THE SETUP MENU 2 5 REPLACEMENT iiir Hest is eoru ini ie etae iere ce 3 1 3 1 GENERALE citro hod e tud mte sp tp int 3 1 3 2 NAMES OF 5 3 2 2 9 COVER REMOVAL t Eee eet eres ter t 3 3 3 3 1 SIDE COVER FOR 7 000 22 rettet roe Pero 3 3 SAL UNIT REMOVAL op ot pide ue odios 3 4 9 41 VIDEO BOARD MT 3 4 3 4 2 DIAGNOSTIC LED BOARD 2 2 222 9 5 3 4 3 HARD DISK DRIVE HDD eese 3 5 3 4 4 POWER SUPPLY UNT rn epe e Dette Pre oa fede Pop a tege 3 6 SALS FAN n 3 6 3 4 D MOTEHERBONRD as peo ci d ae aca g u dee Eod 3 7 3 4 7 MEMORY 512 MB DIMM tene tet p epe 3 8 3 4 8 CPU AND COOLING 3 8 349 LITEIIUMIBATTERY 3 10 3 4 10 EXTENSION CARD 3 10 4 SOFTWARE MAINTENANCE een 4 1 4 1 GENERAL NOTES AND 8 4 4 1 4 2 CLEARING THE QUEUED PRINT JOBS IN THE 7000 4 2 4 3 RESTORING THE E 7000 TO FACTORY 8 4 3 4 4 SYSTEM SOFTWARE INSTALLATION PROCEDURE 4 4 421 OVERVIEW u L uu topi ma g a Qu ees
64. s accidentally installed on the wrong E 7000 unit Immediately after the 7000 main power is turned on or the E 7000 is rebooted the E 7000 checks for the presence of the feature activation dongle 1 Print the configuration sheet of the E 7000 er 2 3 2 With the configuration sheet check the condition of the optional feature that you will activate deactivate Disabled Enabled Shut down the E 7000 and turn the power of the E 7000 OFF er 2 1 3 4 Insert the dongle in a USB port There are two USB ports in the back panel of the E 7000 Any of the USB ports can be used Make sure that the copier main power is already ON Turn the power switch of the E 7000 ON Wait for the E 7000 to come to the idle status During this startup sequence the optional feature will be activated deactivated NOTE If the E 7000 already has a particular feature activated and a new dongle for the same feature is inserted the license will not be affected and the new dongle will remain active If the E 7000 already has a particular feature activated and the matching dongle is inserted the feature will be removed and the dongle can then be re used on another E 7000 unit 8 Remove the dongle from the USB port NCAUTION Do not forget to remove the dongle at this time If you leave the dongle in the USB port and the E 7000 main power is restarted or the E 7000 is rebooted then the condition of the optional feature will be reversed F
65. sk the site administrator to enter the password The default password is Fiery 1 9 The main setup screen appears For the details of each setup option value refer to the Configuration and Setup manual 2 4 2 TO EXIT FROM THE SETUP MENU 1 Atthe main setup screen touch Exit Setup key The Fiery menu screen will disappear 2 Press the Fierydriven key to access the Fiery menu screen 2 5 GENERAL CAUTION 3 REPLACEMENT 3 1 GENERAL CAUTION Z WARNING Turn off the power and unplug the E 7000 before attempting any of the procedures in this section e Before accessing internal components position the E 7000 so that it is resting on its right hand side on a flat anti static surface 3 1 NAMES OF MAIN PARTS UNITS 3 2 NAMES OF MAIN PARTSIUNITS Name Refer to Name Replacement Refer to Base of case Video board 3 4 1 Front cover Video board bracket 3 4 1 Fierydriven keytops er 1 3 4 14 pin LED cable 3 4 2 3 4 6 Fierydriven decal er 1 3 4 Motherboard 3 4 6 Base for keytop er 1 3 4 CPU cooling assembly 3 4 8 Extension card er 1 3 4 CPU 3 4 8 AC power cord er 1 3 4 Power supply unit 3 4 4 Interface cable er 1 3 4 Fan s 3 4 5 HDD 3 4 3 Diagnostic LED board 3 4 2 HDD bracket 3 4 3 Bracket Memory er 3 4 7 U38 chip
66. stic code Possible cause LED DIAGNOSTIC CODES Suggested action Try in the listed order If the problem persists try the next one One of the following CF C0 5 01 03 05 10 12 14 16 1 1D 24 26 27 29 2B 2D 35 Motherboard defective 5 3 Turn the copier power OFF ON Check all cables and connections again Replace the motherboard 3 4 6 9 25 50 2 2 LED DIAGNOSTIC CODES LED diagnostic code Possible cause Suggested action Try in the listed order If the problem persists try the next one One of the following 1 49 52 Possibly one of the following e DIMM defective e Motherboard defective Turn the copier power OFF ON Check the DIMM s and reseat them to remove oxidation on the connectors Replace the DIMM 3 4 7 Replace the motherboard 3 4 6 One of the following 18 4E 69 Possibly one of the following e CPU defective e Motherboard defective Turn the copier power OFF ON Replace the CPU er 3 4 8 Replace the motherboard 3 4 6 23 Possibly one of the following e Motherboard battery is defective or dead e Motherboard defective Replace the battery 3 4 9 Replace the motherboard 3 4 6 Possibly one of the following e Video board is incorrectly installed in the PCI slot e Video board defective e Motherboard defective Tu
67. tal surface to remove static charge from your hands before you touch the extension card 3 Insert the extension card B into Slot C C and fasten it with the screws 2 x 2 NOTE Make sure that the extension card is inserted straight and firmly MACHINE INSTALLATION 4 Connect the interface cable as follows Copier Side D Connect this to the extension card and fasten the screws Controller Side E Connect this to the video interface on the rear of the E 7000 NOTE If the interface cable is connected in the opposite direction the copier engine will fail to communicate with the controller 5 Connect the appropriate AC power cord F to the power connector at the back of the E 7000 6 Onthe operation panel of the copier remove the Slot Cover A and discard it 7 Install the base key top B and Fierydriven key top C in the position indicated in the illustration Use the correct keytops as shown in the table below E US Model English International Model Symbols Only the E 7000 is connected B 8 Zfierydriven The E 7000 and the Copy Connector Kit for the Tandem Copy feature are connected fierydriven g 55 5 Other Function OA fierydrven amp 1 3 5 STARTUP AND INITIAL SETUP 1 MACHINE INSTALLATION Connect the power cord of the copier to a power outlet and switch on the copier
68. ted Action When the main power Switch is turned on no power is supplied to the E 7000 e The AC power cord of the E 7000 is not connected e Connect the AC power cord Defective power supply Open the cover of E 7000 and see what happens when you connect the AC power cord You must turn the power switch ON e f you can see a small Yellow LED near the PCI slot which is lit then 5 stand by power is correctly supplied to the motherboard If you cannot see an LED which is lit on the Motherboard the 5V stand by power is not correctly supplied to the motherboard If the LED is not lit e Check if the connector of the power supply unit is correctly inserted into the motherboard J18 socket 3 4 6 e f the connector is inserted correctly replace the parts in the following order 1 AC Power cord 2 Power supply unit 3 4 4 3 Motherboard 3 4 6 If the LED is lit e Check if the connector of the power supply unit is correctly inserted into the motherboard J18 Socket 3 4 6 e f the connector is inserted correctly replace the parts in the following order 1 Power supply unit 3 4 4 2 Motherboard 3 4 6 Symptom ERRORS AND SUGGESTED ACTIONS Possible Cause Suggested Action The E 7000 power can be turned on but will not continue to boot up Motherboard Memory CPU is incorrectly installed Disconnect the AC power cord to t
69. tteries per sealed box Storing larger numbers or not sealing them apart may lead to chemical reactions and heat build up This manual uses several symbols Symbol What it means e Refer to section number document P Screw Trademarks Windows registered trademarks of Microsoft Corporation in the United States and or other countries Fiery eis a registered trademark of Electronics For Imaging Incorporated PostScript e is a registered trademark of Adobe Systems Incorporated Ethernet eis a registered trademark of Xerox Corporation Macintosh e is a registered trademark of Apple Computer Incorporated Pentium e is a registered trademark of Intel Corporation Other product names used herein are for identification purposes only and may be trademarks of their respective companies We disclaim any and all rights involved with those marks 1 TABLE OF CONTENTS INS TALE LATION zc 2321525255 sors te aise oo 1 1 1 1 INSTALLATION 1 1 1 41 ENVIRONMENT 1 1 1 1 2 MACHINE LEVEL 1 1 1 1 3 MINIMUM SPACE REQUIREMENTS 1 2 T7014 OVER REQUIREMENTS aaciaee atni 1 2 1 2 INSTALLATION FLOW CHART 1 3 1 3 MACHINE INSTALLATION
70. use Fiery Spooler to save a current list of jobs from the Job Log the actual jobs are not saved only a list of them e Queued Jobs All queued print jobs in the Print Hold and Printed queues will be deleted 4 1 CLEARING THE QUEUED PRINT JOBS IN THE E 7000 e Archived Jobs and Free Form masters Archived jobs on the E 7000 HDD and FreeForm masters are deleted The lists of archived jobs and FreeForm masters are deleted as well Fonts All fonts on the HDD are deleted when you reinstall the system software Resident fonts are reinstalled when you reinstall the system software Any customer supplied fonts will need to be reinstalled by the site administrator using Fiery Downloader Administrator Password The administrator password will be deleted when system software is re installed The administrator password will return to Fiery 1 after the system software is re installed Configuration Make sure to print a configuration page before reinstalling the system software The Setup configuration will be lost when you reinstall the system software Compatibility When you upgrade the system software make sure the latest user software is installed onto all computers that print to the 7000 Using incompatible versions of the system and user software can result in system problems 4 2 CLEARING THE QUEUED PRINT JOBS IN THE E 7000 The Clear Server command allows you to clear all queued print jobs from the E 7000 jobs

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