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2015 NX 300h Warranty and Services Guide

1. 1 Tighten nuts and bolts on chassis Date Mileage Date Mileage whichever comes first 2NX 300h AWD with towing package only Scheduled Maintenance Log Replace the engine oil and oil filter every 12 months or 10000 miles or when the oil maintenance reminder appears Inspect and adjust all fluid levels 1 Replace Smart Key battery Reset scheduled maintenance reminder Rotate tires Tighten axle shaft bolts AWD O Visually inspect brake pads calipers and rotors Check installation of driver s floor mat CJ Road test vehicle Inspect the following __ Axle shaft boots ___ Exhaust pipes and mountings Ball joints and dust covers Inverter coolant see page 70 Body ___ Rack and pinion assembly Brake lines and hoses Steering linkage and boots Drive belt Wiper blades Engine oil cooler hoses and connections if equipped Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below H you drive primarily under either of these special operating conditions perform these additional items Driving on dirt roads or on dusty roads 1 Inspect engine air filter Tighten nuts and bolts on chassis To
2. 2 m 2 gt 4 A m Scheduled Maintenance Log 61 MAINTENANCE 62 SCHEDULED MAINTENANCE LOG 132 Months or 110 000 Miles 138 Months or 115 000 Miles Replace engine oil with OW 20 oil replace oil filter CJ Replace cabin air filter Reset oil maintenance reminder if oil was changed Reset scheduled maintenance reminder 1 Rotate tires Visually inspect brake pads calipers and rotors 1 Inspect wiper blades O Check installation of driver s floor mat CJ Road test vehicle H you drive primarily under either of these special operating conditions perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten axle shaft bolts AWD Tighten nuts and bolts on chassis Towing a trailer using a car top carrier or heavy vehicle loading Tighten nuts and bolts on chassis nspect and adjust all fluid levels nspect engine coolant see page 70 Reset scheduled maintenance reminder Rotate tires Visually inspect brake pads calipers and rotors nspect wiper blades Check installation of driver s floor mat coooouceuouo Road test vehicle Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW
3. Road test vehicle Replace the engine oil and oil filter every 12 months or 10 000 miles or when the oil maintenance reminder MAINTENANCE appears whichever comes first 46 Scheduled Maintenance Log If you do the majority of your driving under certain special operating conditions additional items are included in this service See the 12 Months or 10 000 Miles chart on page 48 NOTES gt 2 m 2 gt 4 A m Scheduled Maintenance Log 47 SCHEDULED MAINTENANCELOG 6 Months or 5 000 Miles 12 Months 10 000 Miles Inspect and adjust all fluid levels Program Lexus Personalized Settings if requested Reset scheduled maintenance reminder O Rotate tires Visually inspect brake pads calipers and rotors Inspect wiper blades Check installation of driver s floor mat O Road test vehicle Note If you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below H you drive primarily under either of these special operating conditions L Replace engine oil with OW 20 oil replace oil filter Replace cabin air filter Reset oil maintenance reminder if oil was changed Reset scheduled ma
4. WARRANTY 18 NEW VEHICLE LIMITED WARRANTY WHAT IS COVERED AND HOW LONG Basic Warranty This warranty covers repairs and adjustments needed to correct defects in materials or workmanship of any part supplied by Lexus subject to the exceptions indicated under What ls Not Covered on pages 19 20 Coverage is for 48 months or 50 000 miles whichever occurs first with the exception of wheel alignment and wheel balancing which are covered for 12 months or 12 000 miles whichever occurs first Hybrid System Warranty This warranty covers repairs needed to correct defects in materials or workmanship of the components listed here and supplied by Lexus subject to the exceptions indicated under What 15 Not Covered on pages 19 20 Battery control module battery voltage sensor Hybrid battery Hybrid control module Inverter with converter Coverage is for 96 months or 100 000 miles whichever occurs first Your Warranties in Detail Powertrain Warranty This warranty covers repairs needed to correct defects in materials or workmanship of any component listed here and supplied by Lexus subject to the exceptions indicated under What Is Not Covered on pages 19 20 Coverage is for 72 months or 70 000 miles whichever occurs first Engine Cylinder block and head and all internal parts timing belt and cover flywheel oil pan water pump fuel pump engine mounts engine control computer seals a
5. What other recourse do have If you are dissatisfied with the arbitrator s decision or Lexus compliance you may pursue any other legal remedies available to you including small claims court You should be aware that the decision of the arbitrator s is ALINVUNUVM admissible as evidence in any legal proceedings concerning your vehicle Is the Dispute Settlement Program subject to change The information in this booklet about the program is correct as of the date of printing However the program may be changed without notice Contact the Lexus Customer Satisfaction Department at 800 255 3987 for the most current information concerning the Dispute Settlement Program Introduction 13 WARRANTY 14 THELEXUS COMMITMENT You have purchased one of the finest vehicles built in the world today and it is backed by one of the finest warranties in the industry This excellent warranty coverage demonstrates not only our confidence in Lexus vehicles but also our commitment to every Lexus customer We re dedicated to ensuring that you enjoy exceptional quality dependability and peace of mind throughout your ownership experience To further demonstrate our commitment to our customers satisfaction occasionally we may establish a special policy adjustment to pay for specific repairs that are no longer covered by warranty When we establish such a policy adjustment we mail details to all applicable owners on record
6. e 41 General Maintenance and Regular Use 42 Scheduled Maintenance Log Determining Your Maintenance Interval Months vs Mileage 44 Special Operating Conditions 44 Complimentary First Scheduled Maintenance 45 Complimentary Second Scheduled Maintenance Service 46 Scheduled Maintenance Log 48 Explanation of Maintenance Items aasa 68 Vehicle Identification esses 73 AMENITIES COMPLIMENTARY SERVICES To help ensure that your ownership experience is pleasant convenient and trouble free Lexus provides you with a variety of complimentary services These services are described on the following pages Other valuable owner benefits are described in the section entitled Other Benefits and Assistance beginning on page 7 First Scheduled Maintenance Service Six Months or 5 000 Miles This complimentary service is performed at six months or 5 000 miles whichever occurs first To obtain this service contact your Lexus dealership Your complimentary service will include these items Inspect and adjust all fluid levels Program Lexus Personalized Settings if requested Reset scheduled maintenance reminder Rotate tires Visually inspect brake pads calipers and rotors Inspect wiper blades Check insta
7. 2015 NX 300h WARRANTY AND SERVICES GUIDE Owner Amenities Warranty Information Maintenance Requirements SAFETY PRECAUTIONS Your NX 300h is a gas electric hybrid vehicle that has both high voltage DC and AC systems as well as a 12 volt system Both DC and AC high voltage are very dangerous and can cause personal injury severe burns electric shock and even fatal injury unless appropriate precautions are taken To avoid personal injury please follow all caution labels attached to high voltage parts Do not touch or attempt to remove or replace any high voltage orange colored wiring and connectors If an accident occurs do not touch any high voltage wiring connectors or parts such as the inverter under the hood or the hybrid battery assembly under the rear seat Do not touch the potassium hydroxide electrolyte that might spill or leak from the hybrid battery as the result of an accident If potassium hydroxide electrolyte gets on your skin or in your eyes neutralize it immediately with a saturated boric acid solution ratio 80 grams boric acid to two liters water Seek immediate medical attention If a vehicle fire occurs extinguish it with a Class D powder type fire extinguisher AUTHORIZED DEALERSHIP MAINTENANCE AND REPAIRS Lexus recommends having maintenance and repairs for your vehicle performed by an authorized Lexus dealership To locate your nearest authorized Lexus dealership log on to
8. 4 A m Scheduled Maintenance Log 57 MAINTENANCE 58 SCHEDULED MAINTENANCE LOG 96 Months or 80 000 Miles 102 Months or 85 000 Miles Replace engine oil with OW 20 oil replace oil filter CJ Replace cabin air filter Reset oil maintenance reminder if oil was changed Reset scheduled maintenance reminder 1 Rotate tires Visually inspect brake pads calipers and rotors Inspect wiper blades O Check installation of driver s floor mat Road test vehicle H you drive primarily under either of these special operating conditions perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten axle shaft bolts AWD Tighten nuts and bolts on chassis Towing a trailer using a car top carrier or heavy vehicle loading Tighten nuts and bolts on chassis nspect and adjust all fluid levels Reset scheduled maintenance reminder Rotate tires Visually inspect brake pads calipers and rotors nspect wiper blades Check installation of driver s floor mat 0O Road test vehicle Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for co
9. is covered by one of the finest warranties in the industry See page 15 for a summary of coverages Roadside Assistance Roadside assistance is provided for 48 months from your vehicle s in service date regardless of mileage See page 6 for details Again thank you for choosing Lexus We wish you many years of safe and pleasurable driving OWNER AMENITIES Complimentary Services First Scheduled Maintenance Service Second Scheduled Maintenance Service Loaner Vehicle Travel Protection Roadside Assistance Other Benefits and Assistance Quality Control Vehicle Service History Vehicle Service Agreements Body Repairs The Smart Key WARRANTY INFORMATION Introduction If You Need Assistance The Lexus Commitment Warranty Coverages at a Glance Your Warranties in Detail General Warranty Provisions New Vehicle Limited Warranty Federal Emission Control Warranty California Emission Control Warranty csse 28 Tire Limited Warranty csse mms 34 Your Responsibilities Operation and Maintenance csse 35 Obtaining Warranty Service senescent ee 37 MAINTENANCE INFORMATION Introduction The Importance of Scheduled 39 Maintenance and Lexus Warranty 40 Lexus Dealership
10. please follow the steps described on pages 9 10 You may also request information from or report complaints to California Air Resources Board Mobile Source Control Division 9480 Telstar Avenue Suite 4 El Monte CA 91731 800 242 4450 ALINVUNVM Your Warranties in Detail 33 WARRANTY 34 TIRE LIMITED WARRANTY OBTAINING WARRANTY SERVICE The tires that come as original equipment on your vehicle are warranted by their manufacturer and not Lexus Please refer to the tire warranty statement included with the owner information in your vehicle To obtain warranty service for a tire take the tire to an authorized dealer of the tire manufacturer Refer to your local phone directory for dealer locations Your Lexus dealer may also be able to assist you in obtaining warranty service from the manufacturer For additional warranty information or service assistance contact the tire manufacturer directly Your Warranties in Detail ORIGINAL EQUIPMENT TIRE MANUFACTURERS Dunlop Tires 1144 East Market Street Akron OH 44316 800 321 2136 Michelin North America One Park Way South Box 19001 Greenville SC 29602 800 847 3435 Yokohama Tire Corporation 601 S Acacia Avenue P O Box 4550 Fullerton CA 92831 800 722 9888 OPERATION AND MAINTENANCE GENERAL INFORMATION You are responsible for ensuring that your Lexus is operated and maintained according to the instructions in the Owner s Ma
11. change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below H you drive primarily under either of these special operating conditions perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten axle shaft bolts AWD Tighten nuts and bolts on chassis Towing a trailer using a car top carrier or heavy vehicle loading Tighten nuts and bolts on chassis Date Mileage Date Mileage Replace the engine oil and oil filter every 12 months or 10000 miles or when the oil maintenance reminder appears whichever comes first 2NX 300h AWD with towing package only Scheduled Maintenance Log Replace engine oil with OW 20 oil replace oil filter Rotate tires 1 Replace cabin air filter Tighten axle shaft bolts AWD Replace brake fluid O Visually inspect brake pads calipers Replace engine air filter and rotors Replace engine inverter coolant see page 70 Check installation of driver s floor mat C Replace Smart Key battery Road test vehicle Reset oil maintenance reminder if oil was changed
12. maintenance See below H you drive primarily under either of these special operating conditions perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten axle shaft bolts AWD 1 Tighten nuts and bolts on chassis Towing a trailer using a car top carrier or heavy vehicle loading Tighten nuts and bolts on chassis L Replace engine oil with OW 20 oil replace oil filter Replace cabin air filter 1 Replace engine coolant see page 70 Reset oil maintenance reminder if oil was changed Reset scheduled maintenance reminder Rotate tires Visually inspect brake pads calipers and rotors nspect wiper blades Check installation of driver s floor mat Oococu Road test vehicle H you drive primarily under either of these special operating conditions perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten axle shaft bolts AWD Tighten nuts and bolts on chassis Towing a trailer using a car top carrier or heavy vehicle loading Tighten nuts and bolts on chassis Date Mileage Date Mileage whichever comes first 2NX 300h AW
13. vehicle s in service date which is the first date the vehicle is either delivered to an ultimate purchaser leased or used as a company car or demonstrator Repairs Made at No Charge Repairs and adjustments covered by these warranties are made at no charge for parts and labor Parts Replacement Any needed parts replacement will be made using new or remanufactured parts The decision whether a part should be repaired or replaced will be made by the servicing Lexus dealership and or Lexus Parts scheduled to be replaced as required maintenance are warranted until their first replacement only Note Lexus remanufactured parts meet or exceed all factory standards for safety quality and reliability Limitations The performance of necessary repairs and adjustments is the exclusive remedy under these warranties or any implied warranties Lexus does not authorize any person to create for it any other obligation or liability in connection with this vehicle Any implied warranty of merchant ability or fitness for a particular purpose is limited to the duration of these written warranties Some states do not allow restrictions on how long an implied warranty lasts so this limitation may not apply to you Your Rights Under State Law These warranties give you specific legal rights You may also have other rights that vary from state to state Your Warranties in Detail gt pul sl gt 2 ng 17
14. 69 Pads calipers and 48 67 69 Cabinair filter savant ttbi re vo E ER BRI Re ded 48 677 69 Complimentary services Maintenance 4 5 45 46 Other ees 5 6 Dispute n 9 13 21 Drive bel 1 cto ee oer ee EEE 48 677 69 Driver s floormat e cro street eti pedis 48 67 69 Emergency repairs ccccec cece ce eee eee eene 37 38 cur ete cee 46 67 69 Engine inverter 42 486 67 70 Engine oil 42 48 67 70 Engine valve clearance aaa AA 70 Exhaust pipes and mountings isses 48 67 71 Fuel lines and connections fuel tank band and fuel tank vapor vent system hoses 48 67 71 Fuel tank cap gasket aaa 48 67771 See scheduled maintenance log for maintenance interval Maintenance As related to warranty Complimentary first and second services Explanation of maintenance items General maintenance and inspections Importance of maintenance ee Maintenance intervals Scheduled maintenance log sees Where to obtai
15. Parts when servicing or repairing the systems Warranty coverage is not dependent upon the use of any particular brand of replacement parts and you may elect to use non Genuine Lexus Parts for maintenance and repairs However use of replacement parts that are not equivalent in quality to Genuine Lexus Parts may impair the effectiveness of the emission control systems If you use replacement parts that have maintenance or replacement schedules different from those of Genuine Lexus Parts you must follow the maintenance and replacement schedules for the parts you are using In addition you should ensure that such parts are warranted by their manufacturers to be equivalent to Genuine Lexus Parts Your Warranties in Detail ALINVUNVM 25 WARRANTY 26 FEDERAL EMISSION CONTROL WARRANTY IF YOUR VEHICLE FAILS AN EMISSIONS TEST If your vehicle fails an EPA approved emissions test you may make a claim under the Emission Performance Warranty To do so take your vehicle to an authorized Lexus dealership and present a copy of the emissions test report Also take your maintenance records in case they are needed If your claim qualifies for coverage the dealership will repair your vehicle within 30 days unless a shorter period is required by law If your claim is denied Lexus will notify you in writing of the reason within the same period If we fail to do so we will repair your vehicle free of charge The only exc
16. Vehicle Limited Warranty However NCDS will not arbitrate 1 claims involving a vehicle used primarily for commercial purposes unless the Lemon Laws of your state cover vehicles used for commercial purposes or 2 claims that an air bag failed to deploy or deployed when it should not have or 3 disputes regarding fires and or accidents and or theft Since there are other additional exclusions please contact NCDS for further information on eligibility guidelines You must file a request for arbitration with NCDS within six months of the expiration of the eligibility period provided the concern or alleged defect was brought to the attention of Lexus or one of its dealers during the eligibility period IF YOU NEED ASSISTANCE How long is the arbitration process The entire process from the time NCDS receives your request for arbitration to the arbitrator s decision is designed to take no more than 40 days A decision may be delayed if You fail to provide certain information required by NCDS You fail to make your vehicle available for inspection by NCDS in a timely manner if an inspection is required How do request arbitration To initiate arbitration you must complete an NCDS customer claim form and mail it to NCDS A claim form is included in the Lemon Law Guide located in your vehicle or you may request a form by calling NCDS at 866 272 4872 When you call please have ready your vehicle identifi
17. claim solely because you do not have records to show that you maintained your vehicle However damage or failures caused by lack of proper maintenance are not covered under warranty Maintenance and repair services may be performed by you or by any automotive service provider you choose Lexus will not deny a Introduction warranty claim solely because you used a service provider other than a Lexus dealership for maintenance and repairs However damage or failures caused by improper maintenance or repairs are not covered under warranty Your dealer may recommend more frequent maintenance intervals or more maintenance services than those listed in the scheduled maintenance log These additional services are not required to maintain your warranty coverage Ask your dealer for an explanation of any recommended maintenance not included in the scheduled maintenance log For a complete description of Lexus warranty coverages see pages 16 33 of this booklet To ensure that your vehicle receives first quality service and factory authorized parts Lexus recommends having maintenance performed by an authorized Lexus dealership To locate your nearest authorized Lexus dealership log on to www lexus com or contact Lexus Customer Satisfaction at 800 255 3987 Lexus dealership technicians are experts in the maintenance and repair of Lexus vehicles They stay current on the latest service information thro
18. confident you re getting the best possible service for your vehicle when you take it to a Lexus dealership Plus a Lexus dealership will always use Genuine Lexus Parts designed specifically for your vehicle Your Responsibilities 35 WARRANTY 36 REPLACEMENT PARTS Warranty coverage is not dependent upon the use of any particular brand of replacement parts However Lexus recommends using only Genuine Lexus Parts when you need to replace a part on your vehicle Like all Lexus products Genuine Lexus Parts are built to the highest standards of quality durability and performance They are also designed to fit your vehicle s exact specifications Your Lexus dealership maintains an extensive inventory of Genuine Lexus Parts to meet your vehicle service needs And because it is linked electronically to Lexus Parts Distribution Centers the dealership has quick access to any parts it may not have in stock Genuine Lexus Parts are covered by their own warranty see your dealer for details or the remainder of any applicable New Vehicle Limited Warranty whichever is longer Non Genuine Lexus Parts or any damage or failures resulting from their use are not covered by any Lexus warranty Your Responsibilities OBTAINING WARRANTY SERVICE BY GEOGRAPHIC REGION In the United States U S Territories and Canada To obtain warranty service in the United States U S territories or Canada take your vehicle to an author
19. dealer can generate replacement keys Certain bonded registered locksmiths may also be able to generate replacement keys When ordering a new key bring all keys for the vehicle to your dealership If a Smart Key or the key number plate is not available a Lexus dealer or certain locksmiths can obtain the key code Other Benefits and Assistance from a restricted access database These businesses can also access a service utility to register the keys to the vehicle if all registered keys have been lost If you lock your key in your vehicle and do not have a spare your dealer can make a new mechanical key from the code on the key number plate Certain bonded registered locksmiths may also be able to generate a replacement mechanical key If a Lexus dealer is not available please refer to www aloa org to find a bonded registered locksmith who performs high security key service Keeping the Key Safe Replacing a Smart Key may be costly We advise you to keep a spare Smart Key and the key number plate in a safe place If you record the key number in more than one place do not record it in a way that can be easily identified and associated with the vehicle For example don t leave the number somewhere that can be accessed by a valet It is wise to keep a copy of the key number outside of the vehicle Both Lexus and your Lexus dealer are dedicated to serving your automotive needs Your complete satisfaction is our first prior
20. miles Replace every 60 months 50 000 miles thereafter Initial replacement of inverter coolant is at 180 months 150 000 miles Replace every 60 months 50 000 miles thereafter Scheduled Maintenance Log Engine Oil and Oil Filter Replace the engine oil and oil filter every 12 months or 10 000 miles or when the oil maintenance reminder appears whichever comes first SAE OW 20 oil is the best choice for good fuel economy and good starting in cold weather If SAE OW 20 is not available SAE 5W 20 may be used however it must be replaced with SAE OW 20 at the next oil change See your Lexus dealer for oil specifically formulated for your vehicle s engine Your vehicle is equipped with a replaceable oil filter element and oil filter cap O ring replace both at each oil change For instructions on how to reset the reminder light refer to your Owner s Manual Note If you do the majority of your driving under any of the special operating conditions indicated on page 44 you should replace the engine oil and oil filter every six months or 5 000 miles regardless of the oil used or the certification of the vehicle Engine Valve Clearance This engine has hydraulic valve adjusters that require no periodic clearance inspection or adjustment EXPLANATION OF MAINTENANCE ITEMS Exhaust Pipes and Mountings Visually inspect the exhaust pipes muffler and hangers for cracks deterioration and damage Start the engine and liste
21. on chassis Tighten nuts and bolts on chassis Rotate tires Tighten axle shaft bolts AWD Visually inspect brake pads calipers and rotors Check installation of driver s floor mat 0 Road test vehicle ___ Fuel lines and connections fuel tank band and fuel tank vapor vent system hoses Fuel tank cap gasket ___ Rack and pinion assembly Rear differential oil AWD Steering linkage and boots Transmission for signs of leakage Engine oil cooler hoses and connections if equipped ___ Wiper blades If you drive primarily under either of these special operating conditions perform these Towing a trailer using a car top carrier or heavy vehicle loading Date Mileage 2 m 2 gt 4 A m Scheduled Maintenance Log 59 MAINTENANCE 60 SCHEDULED MAINTENANCE LOG 114 Months or 95 000 Miles 120 Months or 100 000 Miles Inspect and adjust all fluid levels Reset scheduled maintenance reminder O Rotate tires Visually inspect brake pads calipers and rotors 1 Inspect wiper blades O Check installation of driver s floor mat Road test vehicle Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional
22. or 10 000 miles or when the oil maintenance reminder appears whichever comes first MAINTENANCE 48 Scheduled Maintenance Log Inspect and adjust all fluid levels 1 Replace Smart Key battery Reset scheduled maintenance reminder Rotate tires Tighten axle shaft bolts AWD O Visually inspect brake pads calipers and rotors Check installation of driver s floor mat CJ Road test vehicle Inspect the following __ Axle shaft boots ___ Exhaust pipes and mountings Ball joints and dust covers ___ Rack and pinion assembly Body Steering linkage and boots Brake lines and hoses ___ Wiper blades ___ Engine inverter coolant see page 70 Engine oil cooler hoses and connections if equipped Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below If you drive primarily under either of these special operating conditions perform these additional items Driving on dirt roads or on dusty roads Inspect engine air filter Tighten nuts and bolts on chassis Towing a trailer using a car top carrier or heavy vehicle loading T Tighten nuts and bolts on chassis Date Mileage gt 2 m Z B z A m Scheduled Maintena
23. under either of these special operating conditions perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten axle shaft bolts AWD Tighten nuts and bolts on chassis Towing a trailer using a car top carrier or heavy vehicle loading Tighten nuts and bolts on chassis L Replace engine oil with OW 20 oil replace oil filter Replace cabin air filter Reset oil maintenance reminder if oil was changed Reset scheduled maintenance reminder Rotate tires Visually inspect brake pads calipers and rotors nspect wiper blades Check installation of driver s floor mat G DJO Road test vehicle If you drive primarily under either of these special operating conditions perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten axle shaft bolts AWD Tighten nuts and bolts on chassis Towing a trailer using a car top carrier or heavy vehicle loading Tighten nuts and bolts on chassis Date Mileage Date Mileage whichever comes first 2NX 300h AWD with towing package only Scheduled Maintenance Log Replace the engi
24. vehicle for which the original factory assigned vehicle identification number cannot be determined Salvage or Total Loss Vehicles Any vehicle that has ever been issued a salvage title or similar title under any state s law or has ever been declared a total loss or equivalent by a financial institution or insurer such as by payment for a claim in lieu of repairs because the cost of repairs exceeded the cash value of the vehicle This exclusion does not apply to the emission control warranties Incidental Damages Incidental or consequential damages associated with a vehicle failure Such damages include but are not limited to inconvenience the cost of transportation telephone calls and lodging the loss of personal or commercial property and the loss of pay or revenue Lexus provides the first two scheduled maintenance services at no charge See page 4 for details Your Warranties in Detail NEW VEHICLE LIMITED WARRANTY Disclaimer of Extra Expenses and Damages The performance of necessary repairs and adjustments is the exclusive remedy under this warranty or any implied warranty Lexus does not authorize any person to create for it any other obligation or liability in connection with this vehicle Lexus shall not be liable for incidental or consequential damages resulting from breach of this written warranty or any implied warranty Any implied warranty of merchantability or fitness for a pa
25. 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below H you drive primarily under either of these special operating conditions perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten axle shaft bolts AWD Tighten nuts and bolts on chassis Towing a trailer using a car top carrier or heavy vehicle loading Tighten nuts and bolts on chassis Date Mileage Date Mileage Replace the engine oil and oil filter every 12 months or 10000 miles or when the oil maintenance reminder appears whichever comes first 2NX 300h AWD with towing package only Scheduled Maintenance Log Replace engine oil with OW 20 oil replace oil filter Rotate tires U Replace cabin air filter Tighten axle shaft bolts AWD Replace brake fluid Visually inspect brake pads calipers 1 Replace engine air filter and rotors Replace Smart Key battery Check installation of driver s floor mat O Replace spark plugs Road test vehicle Reset oil maintenance reminder if oil was changed CJ Reset scheduled maintenance reminder Inspect the following __ Axle shaft boots Fuel tank cap gasket Ball joints and dust covers
26. 80 Hoses clamps fittings tubing and mounting hardware Malfunction indicator light and bulb 8 80 Pulleys belts and idlers Sealing gaskets and devices Sensors solenoids switches and valves 8 80 Covered for eight years or 80 000 miles whichever occurs first Covered under the Hybrid System Warranty for eight years or 100 000 miles whichever occurs first Warranted until first required maintenance under terms of the California Emission Control Warranty 24 Your Warranties in Detail FEDERAL EMISSION CONTROL WARRANTY MAINTENANCE You are responsible for performance ol the required maintenance indicated in the Owner s Manual and this guide Lexus will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle However any failure or noncompliance caused by lack of maintenance is not covered by this warranty When maintenance and repairs are paid for by you these services may be performed by you or by any automotive service provider you choose Lexus will not deny a warranty claim solely because you used a service provider other than a Lexus dealership for maintenance and repairs However any failure or noncompliance caused by improper maintenance or repairs is not covered by this warranty REPLACEMENT PARTS To ensure optimum performance and maintain the quality built into your vehicle s emission control systems Lexus recommends the use of Genuine Lexus
27. CHEDULED MAINTENANCELOG 60 Months or 50 000 Miles 66 Months or 55 000 Miles Replace engine oil with OW 20 oil replace oil filter CJ Replace cabin air filter Reset oil maintenance reminder if oil was changed Reset scheduled maintenance reminder 1 Rotate tires Visually inspect brake pads calipers and rotors 1 Inspect wiper blades O Check installation of driver s floor mat CJ Road test vehicle H you drive primarily under either of these special operating conditions perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten axle shaft bolts AWD Tighten nuts and bolts on chassis Towing a trailer using a car top carrier or heavy vehicle loading Tighten nuts and bolts on chassis nspect and adjust all fluid levels Reset scheduled maintenance reminder Rotate tires Visually inspect brake pads calipers and rotors nspect wiper blades Check installation of driver s floor mat CO 0O D O Road test vehicle Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See bel
28. CJ Reset scheduled maintenance reminder Inspect the following __ Axle shaft boots Fuel tank cap gasket Ball joints and dust covers ___ Rack and pinion assembly Body ___ Rear differential oil AWD Brake lines and hoses Steering linkage and boots Brake rotor thickness and runout Transmission for signs of leakage __ Drive belt ___ Wiper blades Engine oil cooler hoses and connections if equipped Exhaust pipes and mountings ___ Fuel lines and connections fuel tank band and fuel tank vapor vent system hoses H you drive primarily under either of these special operating conditions perform these additional items Driving on dirt roads or on dusty roads 1 Tighten nuts and bolts on chassis Towing a trailer using a car top carrier or heavy vehicle loading Tighten nuts and bolts on chassis Date Mileage Scheduled Maintenance Log z m 2 gt 4 A m 67 MAINTENANCE 68 EXPLANATION OF MAINTENANCE ITEMS The following descriptions are provided to give you a better understanding of the maintenance services that should be performed on your vehicle The scheduled maintenance log indicates at which time mileage intervals each service should be performed Please note that many maintenance services should be performed only by a qualified technician For further information on maintenance services that you can perform yourse
29. D with towing package only Scheduled Maintenance Log Replace the engine oil and oil filter every 12 months or 10000 miles or when the oil maintenance reminder appears Inspect and adjust all fluid levels 1 Replace Smart Key battery O Reset scheduled maintenance reminder Rotate tires Tighten axle shaft bolts AWD O Visually inspect brake pads calipers and rotors Check installation of driver s floor mat CJ Road test vehicle Inspect the following __ Axle shaft boots ___ Exhaust pipes and mountings Ball joints and dust covers Inverter coolant see page 70 Body ___ Rack and pinion assembly Brake lines and hoses Steering linkage and boots __ Drive belt Wiper blades Engine oil cooler hoses and connections if equipped Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below If you drive primarily under either of these special operating conditions perform these additional items Driving on dirt roads or on dusty roads 1 Inspect engine air filter Tighten nuts and bolts on chassis Towing a trailer using a car top carrier or heavy vehicle loading Tighten nuts and bolts on chassis Date Mileage
30. Inverter coolant see page 70 Body ___ Rack and pinion assembly Brake lines and hoses ___ Rear differential oil AWD Brake rotor thickness and runout ___ Steering linkage and boots __ Drive belt Transmission for signs of leakage ___ Engine oil cooler hoses and connections if equipped Wiper blades Exhaust pipes and mountings ___ Fuel lines and connections fuel tank band and fuel tank vapor vent system hoses H you drive primarily under either of these special operating conditions perform these additional items Driving on dirt roads or on dusty roads T Tighten nuts and bolts on chassis Towing a trailer2 using a car top carrier or heavy vehicle loading Replace rear differential oil AWD Replace transmission fluid AWD Tighten nuts and bolts on chassis Date Mileage 39NVN31NIVIN Required under the terms of the Emission Control Warranty Scheduled Maintenance Log 63 MAINTENANCE 64 SCHEDULED MAINTENANCE LOG 150 Months or 125 000 Miles 156 Months or 130 000 Miles Inspect and adjust all fluid levels Reset scheduled maintenance reminder O Rotate tires Visually inspect brake pads calipers and rotors 1 Inspect wiper blades O Check installation of driver s floor mat O Road test vehicle Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also rep
31. That s why it is important to send in the card at the back of this booklet if you change your address or if you have purchased your Lexus from a previous owner You ve made a wise decision to purchase a Lexus Your vehicle Introduction delivers world class luxury and performance along with an unparalleled commitment from Lexus to ensuring your satisfaction You can be confident as we are that you ll enjoy owning your Lexus as much as you enjoy driving it This section of the Warranty and Services Guide describes the terms of Lexus warranty coverage as well as general owner responsibilities The section beginning on page 39 describes your vehicle s maintenance requirements Be sure to review this information carefully since proper maintenance is required to ensure that warranty coverage remains intact All warranty information is the latest available at the time of publication and with the exception of the emission control warranties is subject to change without notice WARRANTY COVERAGES AT A GLANCE Federal California WARRANTY New Vehicle Limited Warranty Basic 0711177100 5 Hybrid System Powertrain W7 monikad 70 000 miles Restraint Systems EZETA E Corrosion Perforation WANNA T IG 55 80 months Emission Control Warranty m Defect Specific Components KELTE Performance L Specific Components NA RS r Performance res Sh
32. acement parts not certified in accordance with aftermarket parts certification regulations The use of replacement parts not equivalent in quality or design to original equipment parts Provisions under the What Is Not Covered section of the New Vehicle Limited Warranty also apply to this warranty Your Warranties in Detail PARTS LIST LONG TERM EMISSION DEFECT WARRANTY The parts listed here are covered for seven years or 70 000 miles from the vehicle s in service date whichever occurs first Air Fuel Metering System Engine control computer engine control module Fuel pump Injector Throttle body Air Induction System Intake manifold and intake air surge tank Catalyst System Exhaust front pipe including catalytic converter Exhaust manifold including manifold converter CALIFORNIA EMISSION CONTROL WARRANTY EGR System EGR cooler Evaporative Control System Charcoal canister Fueltank Hybrid System Battery control module battery voltage sensor Hybrid battery Hybrid battery junction block including system main relay Hybrid control module Inverter with converter RR traction motor with transaxle Transaxle including motor and generator Ignition System Knock sensor MAINTENANCE You are responsible for performance ol the required maintenance indicated in the Owner s Manual and this guide Lexus will not deny a warranty claim solely because
33. alent in quality or design to original equipment parts Provisions under the What Is Not Covered section of the New Vehicle Limited Warranty also apply to this warranty WARRANTY PARTS LIST Air Fuel Metering System Air fuel ratio feedback control system Electronic fuel injection system components Airflow sensor Engine control module 8 80 Throttle body Other components Air Induction System Catalyst System Intake manifold and intake air surge tank Catalytic converter and protector 8 80 Constricted fuel filler neck ALNVUNVM Exhaust manifold Exhaust pipe manifold to catalyst and or catalyst to catalyst Evaporative Control System Charcoal canister Diaphragm valve Fuel filler cap Fuel tank 8 80 Covered for eight years or 80 000 miles whichever occurs first Your Warranties in Detail 23 FEDERAL EMISSION CONTROL WARRANTY Hybrid System Battery control module battery voltage sensor 8 80 Battery thermistor Generator Hybrid battery Hybrid battery junction block Hybrid control module 8 80 Inverter with converter Motor System main relay and battery current sensor Ignition System Distributor and internal parts gnition coil and ignitor WARRANTY gnition wires Spark plugst Positive Crankcase Ventilation PCV System Oil filler cap PCV valve or orifice Other Parts Used in Systems Listed Data link connector 8
34. and bolts on chassis 1 Tighten nuts and bolts on chassis Engine oil cooler hoses and connections if equipped Replace Smart Key battery Tighten axle shaft bolts AWD Visually inspect brake pads calipers and rotors Check installation of driver s floor mat Road test vehicle Fuel tank cap gasket ___ assembly Rear differential oil AWD Steering linkage and boots Transmission for signs of leakage Wiper blades If you drive primarily under either of these special operating conditions perform these Towing a trailer using a car top carrier or heavy vehicle loading Date Mileage 2 m 2 gt 4 A m Scheduled Maintenance Log 51 MAINTENANCE 52 SCHEDULED MAINTENANCE LOG 42 Months or 35 000 Miles 48 Months or 40 000 Miles Inspect and adjust all fluid levels Reset scheduled maintenance reminder O Rotate tires Visually inspect brake pads calipers and rotors 1 Inspect wiper blades O Check installation of driver s floor mat O Road test vehicle Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below If you drive primarily
35. ative will present both sides of the case to the NCDS arbitrator s You will each be given an equal opportunity to give testimony and provide documents Then you will each be given an opportunity for rebuttal After considering all testimony and documents the arbitrator s will review the applicable legal standards and render a decision within 1O days A settlement satisfactory to all parties may be negotiated at any time during the process What types of decisions are rendered and how do know if Lexus will abide by the decision of the arbitrator s Arbitrated decisions are based on what the arbitrator s believe to be fair and equitable after applying the appropriate legal standards Remedies include but are not limited to repairs reimbursement for repairs and incidental expenses such as towing costs and repurchase or replacement of your vehicle The decision of the arbitrator s is binding on Lexus but not on you Lexus must comply with the decision shortly after it is rendered usually within 30 days of your acceptance of the decision NCDS will contact you within 10 days of scheduled compliance to ensure that Lexus has complied in a timely manner IF YOU NEED ASSISTANCE Are there limits to the scope of arbitrated decisions Arbitrated decisions do not include Attorney fees Punitive damages Multiple damages Consequential damages other than incidental damages that you may be entitled to under law
36. blades Check installation of driver s floor mat Road test vehicle What are Lexus Personalized Settings Your vehicle includes a variety of electronic features that can be programmed to your preferences For example doors can be programmed to remain locked when you shift into Park For more information see the Customizable Features section of the Specifications chapter in your Owner s Manual Programming of these features is performed once at no charge provided you obtain the service at the six month 5 000 mile scheduled maintenance service Programming of some Lexus Personalized Settings requires special equipment and may be performed only by an authorized Lexus dealership Scheduled Maintenance Log 39NVN31NIVIN 45 SCHEDULED MAINTENANCE LOG Complimentary Second Scheduled Maintenance Service 12 Months or 10 000 Miles Lexus also provides your second scheduled maintenance service at no charge The service is performed at 12 months or 10 000 miles whichever occurs first To obtain this service contact your Lexus dealership Your complimentary service will include these items Replace engine oil with OW 20 oil replace oil filter Replace cabin air filter e Reset oil maintenance reminder if oil was changed Reset scheduled maintenance reminder Rotate tires Visually inspect brake pads calipers and rotors Inspect wiper blades Check installation of driver s floor mat
37. brake and check for abnormal noise or vibration from any part of the vehicle Spark Plugs Replace at specified interval Install new plugs of the same type as originally equipped see your Owner s Manual A qualified technician should perform this operation JINVNILNIVN Scheduled Maintenance Log 71 MAINTENANCE 72 EXPLANATION OF MAINTENANCE ITEMS Steering Linkage and Boots With the vehicle stopped check for excessive freeplay in the steering wheel Inspect the linkage for bending and damage and the dust boots for deterioration cracks and damage Replace any damaged parts A qualified technician should perform these operations Timing Chain The timing chain requires no periodic inspection Tire Rotation See your Owner s Manual for tire rotation requirements Check tire pressure and check tires for damage and uneven wear If the vehicle is equipped with a spare tire check the condition and pressure of the spare Tire Pressure Warning Sensors A tire pressure sensor is mounted on each full size wheel These sensors do not require periodic maintenance When a sensor s long life lithium battery becomes discharged the battery should be replaced by a qualified technician following procedures in Lexus service and repair publications Scheduled Maintenance Log Transmission Fluid The transmission and transmission fluid are a completely sealed unit Therefore periodic checks and replacement of the
38. cation number VIN the names of your selling and servicing dealerships and the current mileage on your Lexus Introduction ALINVUNVM 11 WARRANTY 12 IF YOU NEED ASSISTANCE In addition to completing the customer claim form please provide NCDS with the following information Vehicle year make model VIN mileage and date of purchase A brief description of your complaint and the actions you have taken to resolve it What action or remedy you believe would resolve your problem If you are seeking reimbursement for repairs or incidental expenses please provide copies of applicable receipts Send your request to National Center for Dispute Settlement P O Box 688 Mt Clemens MI 48046 Upon receipt of your request NCDS will contact you regarding the status of your case and supply you with additional details about the program Introduction How does the arbitration process work When NCDS receives your request it will be forwarded to the Lexus area office for response Atthe request of either party or the arbitrators NCDS may schedule a technical inspection This may include an inspection of the vehicle by an independent technical expert with a Lexus representative present The technical expert will forward his or her evaluation to NCDS An oral hearing will be held prior to a decision being rendered At this hearing all relevant evidence is admissible You and a Lexus represent
39. cle to be returned to its pre accident condition when repaired That s why it is important to make sure repairs are made only with Genuine Lexus Parts Some repair shops and insurance companies may suggest using imitation or salvaged parts to save money However these parts do not meet Lexus high standards for quality fit and corrosion resistance In addition imitation and salvaged parts and any damage or failures they may cause are not covered by any Lexus warranty The best way to ensure that your vehicle is repaired with Genuine Lexus Parts is to take it to a Lexus dealership Each dealership works with selected collision repair centers that meet Other Benefits and Assistance 7 AMENITIES OTHER BENEFITS AND ASSISTANCE Lexus strict requirements for training equipment quality and customer satisfaction These repair centers use Genuine Lexus Parts exclusively in the repair of Lexus vehicles The Smart Key Your Lexus vehicle was made with two Smart Keys and an aluminum key number plate Each Smart Key includes an electronic main key that has an integrated mechanical backup key The electronic key controls the remote entry and theft deterrent systems enables the push button start switch and controls the engine immobilizer The mechanical key can be removed from the electronic key and used to operate the driver s door lock the glove box lock and the trunk lock if equipped Replacing the Key Your Lexus
40. company LL safety updates concerning your vehicle If there is no Street address or P O Box Apt or suite number longer a card attached LL please call the Lexus City State Zip code Customer Satisfaction li 1 41 14 Primary phone number Secondary phone number Department at 800 255 3987 E mail address This information is obtained solely for the use of Lexus Lexus occasionally sends special promotional offers to registered owners Check here if you prefer not to receive these offers LEXUS BUSINESS REPLY MAIL FIRST CLASS MAIL PERMIT NO 449 TORRANCE CA POSTAGE WILL BE PAID BY THE ADDRESSEE LEXUS DIVISION L202 ATTN CUSTOMER SATISFACTION PO BOX 2991 TORRANCE CA 90509 9975 NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES 14 TCS 08361 Printed 10 14 O Lexus THE PURSUIT OF PERFECTION e Paper from responsible sources FSC FSC C004958 00505 15WSG NXH
41. damaged Driver s Floor Mat Only use the driver s floor mat designed specifically for the model and model year of your vehicle such as Lexus Genuine floor mats Always properly secure the driver s floor mat using the retaining hooks Never install another floor mat on top of the existing driver s floor mat Never install the driver s floor mat upside down Engine Air Filter Check for excessive dirt damage and oiliness Replace if necessary Scheduled Maintenance Log JINVNILNIVN 69 MAINTENANCE 70 EXPLANATION OF MAINTENANCE ITEMS Engine and Inverter Coolants When inspecting visually check the level of the engine and inverter coolants on the see through reservoirs Add coolant as necessary When replacing drain the cooling system and refill with coolant Always use Genuine Toyota Super Long Life Coolant or similar high quality non silicate non amine non nitrate non borate ethylene glycol coolant with long life hybrid organic acid technology i e a combination of low phosphates and organic acids A qualified technician should perform these operations Please refer to the important safety precautions on the inside front cover of this booklet Check the radiator and condenser for blockage by leaves dirt or insects and clean if necessary Also check the hose connections for corrosion and condition of installation Note Initial replacement of engine coolant is at 120 months 100 000
42. dge that the vehicle is covered by an EPA Certificate of Conformity 2 We have visually inspected those emission control devices or portions thereof that are visible without removing or adjusting any compo nents or systems emissions related or otherwise On the basis of this inspection there are no apparent deficiencies in the installation of emission control devices by Lexus For purposes of this certificate emission control devices is limited to devices installed on a vehicle for the sole or primary purpose of controlling emissions and which were not in general use before 1968 3 We have performed all emission control system preparations required by Lexus prior to the sale of the vehicle as set forth in Lexus current pre delivery service manual 4 Except as may be provided in Paragraph 5 if this vehicle fails an EPA approved emissions test within three months or 4 000 miles whichever comes first of delivery to the ultimate purchaser and the vehicle has been maintained and used in accordance with the written instructions for proper maintenance and use Lexus will remedy the nonconformity free of charge under the terms of the Emission Performance Warranty 5 If vehicle was used as a company car or demonstrator check box and complete the following The vehicle with which this statement is delivered was placed into service as a company car or demonstrator prior to delivery The Emission Perf
43. ee below If you drive primarily under either of these special operating conditions perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten axle shaft bolts AWD 1 Tighten nuts and bolts on chassis Towing a trailer using a car top carrier or heavy vehicle loading Tighten nuts and bolts on chassis L Replace engine oil with OW 20 oil replace oil filter Replace cabin air filter Reset oil maintenance reminder if oil was changed Reset scheduled maintenance reminder Rotate tires Visually inspect brake pads calipers and rotors nspect wiper blades Check installation of driver s floor mat DJO Road test vehicle H you drive primarily under either of these special operating conditions perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten axle shaft bolts AWD Tighten nuts and bolts on chassis Towing a trailer using a car top carrier or heavy vehicle loading Tighten nuts and bolts on chassis Date Mileage Date Mileage whichever comes first 2NX 300h AWD with towing package only Scheduled Main
44. eptions allowed are when you request or agree to a delay or when a delay is caused by factors beyond the control of Lexus or the dealership For information on how to obtain service under the Emission Defect Warranty see page 37 Obtaining Warranty Service Your Warranties in Detail IF YOU HAVE QUESTIONS If you have questions or concerns about your vehicle s federal emission warranty coverage please follow the steps described on pages 9 10 In the case of the Emission Performance Warranty you may also request information from or report complaints to U S Environmental Protection Agency Vehicle Programs amp Compliance Division 6405J Attn Warranty Complaints 401 M Street SW Washington D C 20460 Vehicles equipped with a California Certified Emission Control System that are registered and operated in California or any state that adopts California emission warranty provisions are also covered by the California Emission Control Warranty see page 28 Connecticut Delaware Maine Maryland Massachusetts New Jersey Oregon Pennsylvania Rhode Island Vermont and Washington are the other states to which the California Emission Control Warranty currently applies FEDERAL EMISSION CONTROL WARRANTY DEALER CERTIFICATE We the dealership want you to know that at the time your new Lexus vehicle is being delivered 1 On the basis of written notification furnished by Lexus we have knowl e
45. fferential oil AWD Replace transmission fluid AWD Tighten nuts and bolts on chassis Rotate tires Tighten axle shaft bolts AWD Visually inspect brake pads calipers and rotors Check installation of driver s floor mat 0 Road test vehicle ___ Fuel lines and connections fuel tank band and fuel tank vapor vent system hoses Fuel tank cap gasket ___ Rack and pinion assembly ___ Rear differential oil AWD Steering linkage and boots Transmission for signs of leakage Wiper blades If you drive primarily under either of these special operating conditions perform these Towing a trailer using a car top carrier or heavy vehicle loading Date Mileage z m 2 gt 4 A m Scheduled Maintenance Log 55 MAINTENANCE 56 SCHEDULED MAINTENANCELOG 78 Months or 65 000 Miles 84 Months or 70 000 Miles Inspect and adjust all fluid levels Reset scheduled maintenance reminder O Rotate tires Visually inspect brake pads calipers and rotors 1 Inspect wiper blades O Check installation of driver s floor mat O Road test vehicle Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance S
46. first f an emissions related part listed on pages 30 31 is defective the part will be repaired or replaced by Lexus This is your LONG TERM Emission Control System DEFECT WARRANTY OWNER S WARRANTY RESPONSIBILITIES You are responsible for performance of the required maintenance indicated in the Owner s Manual and this guide Lexus recommends that you retain all receipts covering maintenance on your vehicle but Lexus cannot deny warranty coverage solely for the lack of receipts or your failure to ensure the performance of all scheduled maintenance You are responsible for presenting your vehicle to a Lexus dealership as soon as a problem exists The warranty repairs should be completed in a reasonable amount of time not to exceed 30 days You should also be aware that Lexus may deny you warranty coverage if ALINVUNVM your vehicle or a part has failed due to abuse neglect improper maintenance or unapproved modifications If you have any questions regarding your warranty rights and responsibilities you should contact the Lexus Customer Satisfaction Department at 800 255 3987 or the California Air Resources Board Mobile Source Control Division at 9480 Telstar Avenue Suite 4 El Monte CA 91731 Your Warranties in Detail 29 WARRANTY 30 CALIFORNIA EMISSION CONTROL WARRANTY WHAT IS NOT COVERED These warranty obligations do not apply to failures or noncompliance caused by The use of repl
47. h mild car wash soap Rinse off with water When parking make sure doors and trunk are closed and lights are turned off f water does not bead on a clean vehicle surface apply car wax using a soft cotton cloth when the body of the vehicle is cool JINVNILNIVN Introduction 43 MAINTENANCE 44 SCHEDULED MAINTENANCE LOG Determining Your Maintenance Interval Months vs Mileage Lexus recommends obtaining scheduled maintenance for your vehicle every six months or 5 000 miles whichever occurs first For example f at six months you have driven less than 5 000 miles you should obtain maintenance at six months don t wait until 5 000 miles f you drive 5 000 miles in less than six months you should obtain maintenance at 5 000 miles don t wait until six months Be sure to keep an eye on your mileage so that you obtain maintenance when recommended If you are a low mileage driver mark your calendar to remind yourself to obtain maintenance every six months Scheduled Maintenance Log Special Operating Conditions In addition to standard maintenance items vehicles that are driven under special operating conditions require further maintenance service These special operating conditions which put added demands on a vehicle include Driving on dirt roads or on dusty roads Repeated trips of less than five miles in temperatures below 32 F or O C Extensive idling and o
48. ices such as battery jump start tire change fuel delivery lockouts vehicle extrication and towing in case of minor accident Towing to the nearest Lexus dealership or an alternate repair facility if necessary Assistance in locating alternate transportation and lodging Visit the Apple and Google app stores to download the complimentary Lexus Roadside Assistance app How to Get Help To obtain roadside assistance take the following steps 1 Call 800 25 LEXUS 800 255 3987 Complimentary Services 2 Have as much of the following information as possible 17 digit Vehicle Identification Number VIN found on the vehicle registration paperwork and on the certification label located inside the driver s door jamb Owners name and home address Vehicle license plate number Location of vehicle including the nearest major intersection 3 Wait at your vehicle or in a nearby secure location for the roadside assistance provider to arrive Additional Coverage After your roadside assistance coverage expires you may join a motor club created exclusively for Lexus owners Benefits include roadside assistance coverage atrip planning service and discounts on travel and dining For further information call BOO 25 LEXUS 800 255 3987 OTHER BENEFITS AND ASSISTANCE Quality Control You may have noticed a few miles on the odometer when you took delivery of your Lexus This mileage is a
49. intenance reminder Rotate tires Visually inspect brake pads calipers and rotors nspect wiper blades Check installation of driver s floor mat DJO Road test vehicle H you drive primarily under either of these special operating conditions perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots form these additional items Baden ee Inspect ball joints and dust covers Driving on dirt roads or on dusty roads Inspect engine air filter Inspect steering linkage and boots Tighten axle shaft bolts AWD Tighten nuts and bolts on chassis Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter H 3 N Inspect steering linkage and boots Towing a trailer using a car top carrier Tighten axle shaft bolts AWD Tighten nuts and bolts on chassis or heavy vehicle loading Tighten nuts and bolts on chassis Towing a trailer3 using a car top carrier or heavy vehicle loading Tighten nuts and bolts on chassis Date Mileage Date Mileage This service excluding maintenance required for special operating conditions is complimentary when performed by an authorized Lexus dealership 2This service is complimentary when performed by an authorized Lexus dealership 3NX 300h AWD with towing package only 4Replace the engine oil and oil filter every 12 months
50. ity Should you have a problem or concern please take the following steps to ensure the quickest possible response Step 1 Discuss the situation with a dealership manager such as the service manager or customer satisfaction manager If necessary ask the dealership owner or general manager for assistance In most cases a satisfactory solution can be reached at this step Step 2 If the dealership does not address your concern to your satisfaction call the Lexus Customer Satisfaction Department at 800 25 LEXUS 800 255 3987 In Canada call 800 26 LEXUS 800 265 3987 In Mexico call 95 1 310 328 2075 You may also write to us at Lexus Customer Satisfaction Department PO Box 2991 Torrance CA 90509 2991 Whether calling or writing please provide the following information 17 digit Vehicle Identification Number VIN found on the vehicle registration paperwork and on the certification label located inside the driver s door jamb Current vehicle mileage Name of your selling and servicing Lexus dealerships Your day and evening telephone numbers Introduction gt pul gt 2 ng 9 WARRANTY 10 IF YOU NEED ASSISTANCE Step 3 If your concern has still not been resolved to your satisfaction Lexus offers additional assistance through National Center for Dispute Settlement NCDS P O Box 688 Mt Clemens MI 48046 866 272 4872 Important You must use NCDS
51. ized Lexus dealership If your vehicle cannot be driven contact your nearest Lexus dealership for towing assistance You do not have to pay for towing to the nearest Lexus dealership if your vehicle is inoperable due to failure of a warranted part Outside the United States U S Territories and Canada If you are using your vehicle outside the United States U S territories and Canada and need warranty service contact a local Lexus dealership Please note however that your vehicle may not be repaired free ol charge because the local Lexus distributor may have no obligation to provide warranty service for your vehicle and or your vehicle may not comply with local regulatory or environmental requirements EMERGENCY REPAIRS Lexus recommends having maintenance and repairs for your NX 300h performed by an authorized Lexus dealership To locate your nearest authorized Lexus dealership log on to www lexus com or contact Lexus Customer Satisfaction at 800 255 3987 Maintenance and repairs not performed by an authorized Lexus dealership should be performed by a qualified technician following procedures in Lexus service and repair publications Please refer to the important safety precautions found on the inside front cover of this booklet If your vehicle is inoperable or unsafe to drive and there is no Lexus dealership reasonably available to make repairs you may perform the repairs yourself or ha
52. lace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below lf you drive primarily under either of these special operating conditions perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten axle shaft bolts AWD 1 Tighten nuts and bolts on chassis Towing a trailer using a car top carrier or heavy vehicle loading Tighten nuts and bolts on chassis 1 Replace engine oil with OW 20 oil replace oil filter Replace cabin air filter Inspect engine coolant see page 70 Reset oil maintenance reminder if oil was changed Reset scheduled maintenance reminder Rotate tires Visually inspect brake pads calipers and rotors nspect wiper blades Check installation of driver s floor mat Oococu Road test vehicle H you drive primarily under either of these special operating conditions perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten axle shaft bolts AWD Tighten nuts and bolts on chassis Towing a trailer using a car top carrier or heavy vehicle loading
53. lf see the maintenance sections of your Owner s Manual Axle Shaft Boots Check the axle shaft boots and clamps for cracks deterioration and damage Replace any damaged parts and if necessary repack the grease A qualified technician should perform these operations Ball Joints and Dust Covers Check the suspension and steering linkage ball joints for looseness and damage Check all dust covers for deterioration and damage A qualified technician should perform these inspections Scheduled Maintenance Log Battery 12 Volt Auxiliary Battery The original equipment 12 volt battery located on the left side of the cargo compartment is a sealed maintenance free special application battery that is different from a conventional automotive battery Replacement batteries are available from your Lexus dealership Battery Hybrid Traction Battery The hybrid battery is a NiMH nickel metal hydride compact high output battery This battery does not require regular maintenance However if the vehicle is parked for a long time the hybrid battery will discharge gradually To keep the hybrid battery in good condition drive the vehicle at least once every several months for at least 30 minutes or 10 miles If the hybrid battery becomes fully discharged and the vehicle will not start even with a jump start to the 12 volt battery contact your Lexus dealership Any repairs to the hybrid battery or hybrid system
54. llation of driver s floor mat Road test vehicle Complimentary Services What are Lexus Personalized Settings Your vehicle includes a variety of electronic features that can be programmed to your preferences For example doors can be programmed to remain locked when you shift into Park For more information see the Customizable Features section of the Specifications chapter in your Owner s Manual Programming of these features is performed once at no charge provided you obtain the service at the six month 5 000 mile scheduled maintenance service Programming of some Lexus Personalized Settings requires special equipment and may be performed only by an authorized Lexus dealership Second Scheduled Maintenance Service 12 Months or 10 000 Miles This complimentary service is performed at 12 months or 10 000 miles whichever occurs first To obtain this service contact your Lexus dealership Your complimentary service will include these items Replace engine oil with W 20 oil replace oil filter Replace cabin air filter Reset oil maintenance reminder if oil was changed Reset scheduled maintenance reminder Rotate tires Visually inspect brake pads calipers and rotors Inspect wiper blades Check installation of driver s floor mat Road test vehicle Replace the engine oil and oil filter every 12 months or 10 000 miles or when the oil maintenance reminder appears whicheve
55. maintenance and replacement schedules for the parts you are using In addition you should ensure that such parts are warranted by their manufacturers to be equivalent to Genuine Lexus Parts Your Warranties in Detail IF YOUR VEHICLE FAILS A SMOG CHECK TEST If your vehicle fails a smog check test you may make a claim under the Emission Performance Warranty To do so take your vehicle to an authorized Lexus dealership and present a copy of the smog check test report Also take your maintenance records in case they are needed If your claim qualifies for coverage the dealership will repair your vehicle within 30 days unless a shorter period is required by law If your claim is denied Lexus will notify you in writing of the reason within the same period If we fail to do so we will repair your vehicle free of charge The only exceptions allowed are when you request or agree to a delay or when a delay is caused by factors beyond the control of Lexus or the dealership For information on how to obtain service under the Emission Defect Warranty see page 37 Obtaining Warranty Service REPAIR DELAYS If a Lexus dealership is unable to complete repairs on your vehicle within 30 days you may have the repairs made under Lexus provisions for emergency warranty repairs See page 37 for details IF YOU HAVE QUESTIONS If you have questions or concerns about your vehicle s California emission warranty coverage
56. n carefully for any exhaust leakage Tighten connections and replace parts as necessary Fuel Lines and Connections Fuel Tank Band and Fuel Tank Vapor Vent System Hoses Visually inspect for corrosion damage cracks and loose or leaking connections Tighten connections and replace parts as necessary Fuel Tank Cap Gasket Visually inspect for cracks deterioration and damage and replace if necessary Nuts and Bolts on Chassis Check that tightness of the seat mounting bolts and front rear suspension member retaining bolts matches torque measurements specified in the Repair Manual Rack and Pinion Assembly Inspect the rack and pinion assembly for signs of leakage damage and loose electrical connections Tighten connections and if you discover any leakage or damage have it repaired immediately by a qualified technician Rear Differential Cil Check level and condition of oil and inspect the rear differential assembly case for signs of leakage The rear electric motor generator does not require periodic maintenance Any service that requires inspecting or replacing rear differential oil should be performed by a qualified technician following procedures in Lexus service and repair publications Please refer to the important safety precautions on the inside front cover of this booklet Road Test While driving the vehicle check for proper operation of engine transmission brakes and steering Also check the parking
57. n cleaning leather interior remove dirt and dust with a vacuum cleaner Using a sponge apply a small amount of neutral wool detergent mixed in water rubbing in a circular motion Wipe off any excess detergent and let leather dry in an open air location GENERAL MAINTENANCE AND REGULAR USE When cleaning carpet remove When Cleaning the Wheels dirt and dust with a vacuum e Wait for hot wheels to cool cleaner Apply a foaming type before getting wheels wet carpet cleaner with a sponge or aiis brush allowing cleaner to work Using a soft PEIEE cotton cloth apply same mild car wash for a few minutes to loosen dirt soap as used for the vehicle body Quickly rinse off with water Using a soft cotton cloth Continue by rubbing carpet in a circular motion Wipe off any excess cleaner with a clean cloth apply same car wax as used for If any dirt remains repeat process pu the vehicle body Best results are obtained by keeping the carpet as dry as nasabi Maintaining Charge for 12 Volt Battery When Cleaning the Exterior The following tips will help you keep hicle s 12 volt a Weil lag Karton do badon your vehicle s 12 volt battery fully charged apply lots of low pressure water to the body wheel wells and Drive vehicle at least weekly underside of vehicle to remove Operate accessories with dirt and dust Wash the vehicle vehicle in READY mode body using a soft sponge or cotton cloth wit
58. n maintenance Nuts and bolts on chassis sse Oi CHANGE ag RR Owner responsibilities esce Parts replacement iiis Pre delivery service mme Quality control ens Rack and pinion Rear differential oil 0 00 0 cece eee cece eect ence een nett enn e eens edule WE GR a dena d Roadside assistance cece cece cect NAGANA Running out of fuel 2 eect eect ee tenet eem nnns Safety precautions See scheduled maintenance log for maintenance interval Service agreements isses nns 7 Service history asi NG E p AA ha GG ULA et dpt eu aida 7 Smog checktests 26 32 Sparkpl gsus iis tent E 63 71 Steering linkage and boots aaa 48 677 72 72 Tire inspections nuunuu unune eenei rerin meme eme enn 42 Tire otations hue S DDR DU Rev EDU bU FU 48 677 72 Tire pressure warning sensors i isses 72 Tires warranty coverage iiis eme 34 Transmission 282G nai e Meee beaded 48 677 72 pte eee dena 5 Warranty coverages III M 18 California Emission Control 28 33 Corrosion perforation 19 Coverages a
59. n to scheduled maintenance your Lexus requires ongoing general maintenance such as fluid checks and visual inspections These procedures are listed on pages 42 43 of this booklet and described in detail in the Maintenance section of the Owner s Manual It is especially important to check your vehicle s engine oil once a month and to regularly replace the engine oil and oil filter Failure to do so can cause oil starvation and or oil gelling which can result in severe damage to your vehicle and require costly repairs that are not covered by the New Vehicle Limited Warranty With proper maintenance and care your vehicle will last longer and deliver more dependable economical performance Follow this booklet s recommendations and you ll enjoy maximum reliability and peace of mind from your Lexus for many years to come Introduction JINVNILNIVN MAINTENANCE 40 MAINTENANCE AND LEXUS WARRANTY COVERAGE Maintaining your vehicle according to the recommendations in this booklet is required to ensure that your warranty coverage remains intact You should keep detailed records of vehicle maintenance including date of service mileage at time of service and a description ol service and or parts installation performed The maintenance logs in this booklet are a good place to record this information If you sell your vehicle be sure to give your maintenance records to the new owner Lexus will not deny a warranty
60. nce Log 49 MAINTENANCE 50 SCHEDULED MAINTENANCE LOG 24 Months or 20 000 Miles 30 Months or 25 000 Miles Replace engine oil with OW 20 oil replace oil filter CJ Replace cabin air filter Reset oil maintenance reminder if oil was changed Reset scheduled maintenance reminder 1 Rotate tires Visually inspect brake pads calipers and rotors Inspect wiper blades O Check installation of driver s floor mat CJ Road test vehicle H you drive primarily under either of these special operating conditions perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten axle shaft bolts AWD Tighten nuts and bolts on chassis Towing a trailer using a car top carrier or heavy vehicle loading Tighten nuts and bolts on chassis nspect and adjust all fluid levels Reset scheduled maintenance reminder Rotate tires Visually inspect brake pads calipers and rotors nspect wiper blades Check installation of driver s floor mat 0O Road test vehicle Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some condition
61. nd gaskets Transmission Front motor generators case and all internal parts mounts seals and gaskets Front Wheel Drive System Axle shaft hub bearings seals and gaskets Rear Wheel Drive System Rear motor generator differential carrier assembly axle carrier axle case axle bearing axle shaft seals and gaskets NEW VEHICLE LIMITED WARRANTY Restraint Systems Warranty This warranty covers repairs needed to correct defects in materials or workmanship of any seatbelt or air bag system supplied by Lexus subject to the exceptions indicated under What ls Not Covered on pages 19 20 Coverage is for 72 months or 70 000 miles whichever occurs first For vehicles sold and registered in Kansas the warranty for seatbelts and related components is 1O years regardless of mileage Corrosion Perforation Warranty This warranty covers repair or replacement of any original body panel that develops perforation from corrosion rust through subject to the exceptions indicated under What Is Not Covered on pages 19 20 Coverage is for 72 months regardless of mileage For information on how to protect your vehicle from corrosion refer to sections related to maintenance and care in the Owner s Manual WHAT IS NOT COVERED Towing When your vehicle is inoperable due to failure of a warranted part towing service to the nearest authorized Lexus dealership is covered This warranty does not cover damage
62. nditions that apply Some conditions require additional maintenance See below H you drive primarily under either of these special operating conditions perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten axle shaft bolts AWD Tighten nuts and bolts on chassis Towing a trailer using a car top carrier or heavy vehicle loading Tighten nuts and bolts on chassis Date Mileage Date Mileage Replace the engine oil and oil filter every 12 months or 10 000 miles or when the oil maintenance reminder appears whichever comes first 2NX 300h AWD with towing package only Scheduled Maintenance Log Replace engine oil with OW 20 oil replace oil filter 1 Replace cabin air filter Replace brake fluid 1 Replace engine air filter 1 Replace Smart Key battery Reset oil maintenance reminder if oil was changed Reset scheduled maintenance reminder Inspect the following Axle shaft boots Ball joints and dust covers Body Brake lines and hoses ___ Brake rotor thickness and runout Drive belt ___ Engine inverter coolant see page 70 Exhaust pipes and mountings additional items Driving on dirt roads or on dusty roads Tighten nuts and bolts
63. ne oil and oil filter every 12 months or 10 000 miles or when the oil maintenance reminder appears Inspect and adjust all fluid levels 1 Replace Smart Key battery O Reset scheduled maintenance reminder Rotate tires Tighten axle shaft bolts AWD O Visually inspect brake pads calipers and rotors Check installation of driver s floor mat CJ Road test vehicle Inspect the following __ Axle shaft boots ___ Exhaust pipes and mountings Ball joints and dust covers ___ Rack and pinion assembly Body Steering linkage and boots Brake lines and hoses Wiper blades ___ Engine inverter coolant see page 70 Engine oil cooler hoses and connections if equipped Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below If you drive primarily under either of these special operating conditions perform these additional items Driving on dirt roads or on dusty roads 1 Inspect engine air filter Tighten nuts and bolts on chassis Towing a trailer using a car top carrier or heavy vehicle loading Tighten nuts and bolts on chassis Date Mileage JINVNILNIVW Scheduled Maintenance Log 53 MAINTENANCE 54 S
64. nual and the Maintenance Information section of this guide You should keep detailed records of vehicle maintenance since under some circumstances they may be required for warranty coverage These records should include date of service mileage at time of service and a description of service performed and or parts installed For your convenience maintenance logs are included in the Maintenance Information section of this guide If you sell your vehicle you should give your maintenance records to the new owner Lexus will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle However damage or failures caused by lack of proper maintenance are not covered under warranty WHERE TO GO FOR MAINTENANCE You may have maintenance performed on your vehicle by any qualified person or facility However Lexus recommends having maintenance performed by an authorized Lexus dealership Lexus dealership technicians are specially trained to maintain and repair Lexus vehicles They stay current on the latest service information through Lexus technical bulletins service publications and training courses Many are also certified through the Lexus Commitment to Perfection Certification Program which requires specialized state of the art training as well as rigorous exams through both Lexus and the National Institute for Automotive Service ALINVUNVM Excellence You can be
65. or failures resulting directly or indirectly from any of the following Fire accidents or theft Abuse or negligence Misuse for example racing or overloading mproper repairs Alteration or tampering including installation of non Genuine Lexus Accessories ALINVUNVM Lack of or improper maintenance including use of fluids other than those specified in the Owner s Manual Installation of non Genuine Lexus Parts Airborne chemicals tree sap road debris including stone chips rail dust salt hail floods wind storms lightning and other environmental conditions Water contamination Your Warranties in Detail 19 WARRANTY 20 NEW VEHICLE LIMITED WARRANTY This warranty also does not cover the following Tires Tires are covered by a separate warranty provided by the tire manufacturer See page 34 Normal Wear and Tear Noise vibration cosmetic conditions and other deterioration caused by normal wear and tear Maintenance Expense Normal maintenance services such as engine tune ups replacement of fluids and filters lubrication cleaning and polishing replacement of spark plugs and fuses and replacement of worn wiper blades brake pads linings and clutch linings Vehicles with Altered Odometer Failure of a vehicle on which the odometer has been altered so that actual vehicle mileage cannot be readily determined Vehicles with Unknown Vehicle Identification Number Any
66. ormance Warranty period commenced on the date the vehicle was first placed into service which was ALINVUNVM Month Day Year Note The dealership makes no representation or warranty that the emission control system or any part thereof is without defect or that the system will perform properly The Emission Performance Warranty referred to in Paragraph 4 and furnished with the vehicle is solely that of the manufacturer This statement is required by section 207 of the Clean Air Act 42 U S C 7541 and the EPA regulations issued thereunder Dealership name Your Warranties in Detail 27 WARRANTY 28 Vehicles equipped with a California Certified Emission Control System that are registered and operated in California or any state that adopts California emission warranty provisions are covered by this warranty Connecticut Delaware Maine Maryland Massachusetts New Jersey Oregon Pennsylvania Rhode Island Vermont and Washington are the other states to which this warranty currently applies Vehicles covered by this warranty are also covered by the Federal Emission Control Warranty see page 22 Your Warranties in Detail CALIFORNIA EMISSION CONTROL WARRANTY YOUR WARRANTY RIGHTS AND OBLIGATIONS The California Air Resources Board CARB and Lexus are pleased to explain the emission control system warranty for your 2015 vehicle In California new motor vehicles must be designed buil
67. ort Term Defect 5 L Long lerm Defect ETETE O tee 10 20 40 50 60 70 80 months Specific components may have longer coverage under terms of the Powertrain Warranty TAlso applies to Connecticut Delaware Maine Maryland Massachusetts New Jersey Oregon Pennsylvania Rhode Island Vermont and Washington vehicles equipped with a California Certified Emission Control System Vehicles covered by this warranty are also covered by the Federal Emission Control Warranty 15 Introduction WARRANTY 16 GENERAL WARRANTY PROVISIONS Who Is the Warrantor The warrantor for these limited warranties is Lexus a division of Toyota Motor Sales U S A Inc 19001 South Western Avenue Torrance California 90509 2991 a California corporation Which Vehicles Are Covered These warranties apply to 2015 model year Lexus NX 300h vehicles registered and normally operated in the United States U S territories and Canada Warranty coverage is automatically transferred at no cost to subsequent vehicle owners Multiple Warranty Conditions This booklet contains warranty terms and conditions that may vary depending on the part covered A warranty for specific parts or systems such as the Powertrain Warranty or Emission Performance Warranty is governed by the coverage set forth in that warranty as well as the General Warranty Provisions Your Warranties in Detail When Warranty Begins The warranty period begins on the
68. ow H you drive primarily under either of these special operating conditions perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten axle shaft bolts AWD Tighten nuts and bolts on chassis Towing a trailer using a car top carrier or heavy vehicle loading Tighten nuts and bolts on chassis Date Mileage Date Mileage Replace the engine oil and oil filter every 12 months or 10 000 miles or when the oil maintenance reminder appears whichever comes first 2NX 300h AWD with towing package only Scheduled Maintenance Log Replace engine oil with OW 20 oil replace oil filter 1 Replace cabin air filter Replace brake fluid 1 Replace engine air filter 1 Replace Smart Key battery 1 Reset oil maintenance reminder if oil was changed Reset scheduled maintenance reminder Inspect the following __ Axle shaft boots ___ Ball joints and dust covers Body ___ Brake lines and hoses Brake rotor thickness and runout __ Drive belt ____Engine inverter coolant see page 70 Engine oil cooler hoses and connections if equipped Exhaust pipes and mountings additional items Driving on dirt roads or on dusty roads Tighten nuts and bolts on chassis Replace rear di
69. prior to exercising rights or seeking remedies available to you through a court action pursuant to the Magnuson Moss Warranty Act In addition you must use NCDS if you are required to do so prior to exercising certain rights or seeking certain remedies available under the Lemon Laws of your state See the Lemon Law Guide for specific requirements applicable in your state However if your state law permits and if you choose to exercise rights and seek remedies that are not created by the Act you need not use NCDS Introduction NCDS Arbitration What is the Dispute Settlement Program This program consists of local professionals who are trained and experienced in arbitration The arbitrator s appointed by NCDS will arbitrate your case by reviewing the facts you present having the vehicle inspected if necessary and promptly rendering a fair and equitable decision How much will it cost The service is provided at no cost to you It is part of Lexus effort to promptly and equitably resolve your concerns The decision maker is an impartial third party The decision of the arbitrator s is binding on Lexus but not on you What types of disputes are eligible NCDS resolves disputes involving Lexus product reliability and warranty performance that arise during the greater of 1 four years or 50 000 miles from the vehicle s in service date whichever is earlier or 2 the applicable provision of the Lexus New
70. r comes first If you do the majority of your driving under certain special operating conditions additional items are included in this service See the 12 Months or 10 000 Miles chart on page 48 Loaner Vehicle If your vehicle must be kept overnight at a Lexus dealership for a warranty covered condition that requires more than eight hours to repair Lexus will provide you with a complimentary loaner vehicle for up to five days COMPLIMENTARY SERVICES Travel Protection Lexus will reimburse for a rental car for up to five days and for overnight lodging for up to three nights not to exceed 200 per night if all of the following occur Your vehicle becomes inoperable or unsafe to drive when you are more than 10O miles from home Your vehicle s malfunction is caused by a warranty covered condition Repairs will take longer than eight hours to complete To obtain reimbursement for rental car and lodging expenses contact a Lexus dealership service consultant Complimentary Services SIILINIWV AMENITIES COMPLIMENTARY SERVICES Roadside Assistance Lexus roadside assistance coverage is for 48 months from your vehicle s in service date regardless of mileage Coverage is provided 24 hours a day 365 days a year for vehicles operated in the United States U S territories and Canada Assistance is administered through the American Automobile Association Services Provided Roadside serv
71. r low speed driving for long distances such as police taxi or door to door delivery use Towing Not all vehicles are designed for towing Please refer to the Owner s Manual for details If you drive primarily under any of the conditions noted you should replace the engine oil and oil filter every six months or 5 000 miles Even when the oil maintenance reminder does not appear Some of these special operating conditions require other maintenance items these items are indicated in each maintenance chart SCHEDULED MAINTENANCE LOG If you drive only occasionally under any of the special operating conditions noted it is not necessary to change the oil every six months or 5 000 miles or to perform the additional services listed in the charts This added maintenance is required only if you drive primarily under any of the special operating conditions Complimentary First Scheduled Maintenance Service Six Months or 5 000 Miles Lexus provides your first scheduled maintenance service at no charge The service is performed at six months or 5 000 miles whichever occurs first To obtain this service contact your Lexus dealership Your complimentary service will include these items Inspect and adjust all fluid levels Program Lexus Personalized Settings if requested Reset scheduled maintenance reminder Rotate tires Visually inspect brake pads calipers and rotors Inspect wiper
72. result of the comprehensive process used to ensure the quality of your vehicle This process includes extensive inspections during and after production The final inspection takes place at the selling dealership and includes a road test conducted by a trained Lexus technician If you d like to know more about Lexus quality control procedures ask a Lexus dealership service consultant Vehicle Service History When you have your vehicle serviced at a Lexus dealership your service information is recorded in the Lexus National Service History database This is the first database of its kind in the automotive industry It can be accessed by any Lexus dealership in the United States a great convenience if you relocate or need to have your vehicle serviced while traveling Vehicle Service Agreements If you plan to keep your vehicle for several years or if you accumulate mileage quickly you may want to purchase a Lexus vehicle service agreement These agreements cover the cost of specific repairs beyond the factory warranty period They also cover services such as towing SIILINIWV substitute transportation and lodging to minimize your inconvenience should your vehicle require repair Lexus vehicle service agreements are available with a variety of coverage options A Lexus dealership sales consultant can help you select the plan that s best for you Body Repairs If you re involved in a collision you want your vehi
73. rranty Additionally components marked 8 80 in the parts list on pages 23 24 have coverage of eight years or 80 000 miles whichever occurs first Your Warranties in Detail Emission Performance Warranty Some states and localities have established vehicle inspection and maintenance I M programs to encourage proper vehicle maintenance lf an EPA approved I M program is in force in your area you are eligible for Emission Performance Warranty coverage Under the terms of the Emission Performance Warranty and federal regulations Lexus will make all necessary repairs if both of the following occur Your vehicle fails to meet applicable emissions standards as determined by an EPA approved emissions test This failure results or will result in some penalty to you such as a fine or denial of the right to use your vehicle under local state or federal law This warranty is in effect for two years or 24 000 miles from the vehicle s in service date whichever occurs first Additionally components marked 8 80 in the parts list on pages 23 24 have coverage of eight years or 80 000 miles whichever occurs first FEDERAL EMISSION CONTROL WARRANTY WHAT IS NOT COVERED These warranty obligations do not apply to failures or noncompliance caused by The use of replacement parts not certified in accordance with aftermarket parts certification regulations The use of replacement parts not equiv
74. rticular purpose is limited to the duration of this written warranty except in states where this limitation is not allowed DISPUTE RESOLUTION If a dispute arises regarding your warranty coverage please follow the steps described on pages 9 10 Please note that you must use the National Center for Dispute Settlement before seeking remedies through a court action pursuant to the Magnuson Moss Warranty Act You may also be required to use the National Center for Dispute Settlement before seeking remedies under the Lemon Laws of your state For the requirements applicable to your state see the appropriate page of the Lemon Law Guide located in your vehicle ALINVUNVM Your Warranties in Detail 21 WARRANTY 22 FEDERAL EMISSION CONTROL WARRANTY WHAT IS COVERED AND HOW LONG Emission Defect Warranty Lexus warrants that your vehicle Was designed built and equipped to conform at the time ol sale with applicable federal emissions standards sfree from defects in materials and workmanship that may cause the vehicle to fail to meet these standards Federal regulations require that this warranty be in effect for two years or 24 000 miles from the vehicle s in service date whichever occurs first However under the terms of the Basic Warranty Lexus provides coverage of four years or 50 000 miles whichever occurs first Specific components may have longer coverage under the terms of the Powertrain Wa
75. s require additional maintenance See below H you drive primarily under either of these special operating conditions perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots 1 Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten axle shaft bolts AWD Tighten nuts and bolts on chassis Towing a trailer2 using a car top carrier or heavy vehicle loading Tighten nuts and bolts on chassis Date Mileage Date Mileage 1 Replace the engine oil and oil filter every 12 months or 10000 miles or when the oil maintenance reminder appears whichever comes first 2NX 300h AWD with towing package only Scheduled Maintenance Log Replace engine oil with OW 20 oil replace oil filter 1 Reset oil maintenance reminder if oil was changed Reset scheduled maintenance reminder 1 Rotate tires 1 Replace cabin air filter 0 Replace brake fluid Replace engine air filter Inspect the following Axle shaft boots ___ Ball joints and dust covers Body Brake lines and hoses Brake rotor thickness and runout ___ Engine inverter coolant see page 70 Exhaust pipes and mountings ___ Fuel lines and connections fuel tank band and fuel tank vapor vent system hoses additional items Driving on dirt roads or on dusty roads Tighten nuts
76. should be performed by a qualified technician following procedures in Lexus service and repair publications Please refer to the important safety precautions on the inside front cover of this booklet EXPLANATION OF MAINTENANCE ITEMS Body Inspection Visually check for corrosion scratches and other damage Check outer body panels inner panels of the hood and doors and underneath the vehicle Apply touch up paint to any chips and scratches or have them repaired by a qualified technician Brake Fluid Replace using fluid type specified in your Owner s Manual A qualified technician should perform this operation Brake Lines and Hoses Visually inspect for proper installation Check for chafing cracks deterioration and signs of leakage Replace any deteriorated or damaged parts A qualified technician should perform these operations Brake Pads Calipers and Rotors Check brake pads and rotors for excessive wear check brake rotors for runout Check brake calipers for fluid leakage A qualified technician should perform these inspections Cabin Air Filter Replace at specified intervals More frequent replacement may be required when driving in dusty conditions heavy traffic areas urban areas desert areas or dirt roads Refer to your Owner s Manual for service details Drive Belt Inspect for cracks excessive wear and oiliness Check the belt tension and adjust if necessary Replace the belt if it is
77. spections The recommended guidelines for inspections are listed below Please refer to the Maintenance section of the Owner s Manual for a detailed description of inspection procedures Every 30 Days At least once every 30 days perform these inspections Check engine oil level using the dipstick Visually check engine inverter coolant level on the see through reservoir Visually check brake fluid level on the see through reservoir e Check level of windshield washer fluid Check tire pressure Check tires for damage and wear Check installation of driver s floor mat After a Car Wash Check installation of driver s floor mat Introduction Every Several Months If the vehicle is parked for a long time the hybrid battery will discharge gradually To keep the hybrid battery in good condition drive the vehicle at least once every several months for at least 30 minutes or ten miles If the hybrid battery becomes fully discharged and the vehicle will not start even with a jump start to the 12 volt battery contact your Lexus dealership If You Run Out of Fuel Take all precautions to prevent the hybrid vehicle from running out of fuel If you do run out of fuel add fuel to the fuel tank before trying to restart the vehicle or continuing to drive When Cleaning the Interior Remove dirt and dust with a vacuum cleaner Wipe dirty surfaces with a soft cloth dampened with warm water Whe
78. t and equipped to meet the state s stringent anti smog standards CARB regulations require that Lexus must warrant the emission control system on your vehicle for the time periods indicated on the next page provided there has been no abuse neglect or improper maintenance of your vehicle Your emission control system may include parts such as the fuel injection system ignition system catalytic converter and engine computer Also included may be hoses belts connectors and other emissions related assemblies Where a warrantable condition exists Lexus will repair your vehicle at no cost to you including diagnosis parts and labor CALIFORNIA EMISSION CONTROL WARRANTY MANUFACTURER S WARRANTY COVERAGE 1 For three years or 50 000 miles whichever occurs first f your vehicle fails a smog check test all necessary repairs and adjustments will be made by Lexus to ensure that your vehicle passes the test This is your Emission Control System PERFORMANCE WARRANT Y If an emissions related part listed on pages 23 24 is defective the part will be repaired or replaced by Lexus This is your SHORT TERM Emission Control System DEFECT WARRANT Y Note Under the terms of the Basic Warranty Lexus provides coverage of four years or 50 000 miles whichever occurs first Specific components may have longer coverage under the terms of the Powertrain Warranty 2 For seven years or 70 000 miles whichever occurs
79. ta glance isses 15 Federal Emission 22 27 General provisions sssrin issa ee 16 17 18 hada 18 Restraint systems kanaan AR AGAD edd inpr Upper 19 I E AA 34 dass 19 What is not 17 19 21 23 30 Wiper blades ii certet RID ead 48 67 72 See scheduled maintenance log for maintenance interval Check one If your name or address L Same owner name and or address changed FBC has changed or if you CJ Same owner additional driver who should receive product safety updates purchased your Lexus L New owner purchased vehicle used from a Lexus dealership on this date as a used vehicle please LJ New owner purchased vehicle used from other than a Lexus dealership on this date J complete and mail Todays date LIJ LLLI LL the attached card Vehicle Identification Number required to process change Mo Day Year even if your warranty COM O Mrs CMs J Miss J Dr coverage has expired This will enable Lexus First name Last to contact you with Check here if address below important product or Company name is for
80. tenance Log Replace the engine oil and oil filter every 12 months or 10 000 miles or when the oil maintenance reminder appears Inspect and adjust all fluid levels 1 Replace Smart Key battery Reset scheduled maintenance reminder Rotate tires Tighten axle shaft bolts AWD O Visually inspect brake pads calipers and rotors Check installation of driver s floor mat CJ Road test vehicle Inspect the following Axle shaft boots ___ Ball joints and dust covers Body Brake lines and hoses __ Drive belt ___ Engine inverter coolant see page 70 additional items Driving on dirt roads or on dusty roads 1 Inspect engine air filter Tighten nuts and bolts on chassis Tighten nuts and bolts on chassis Engine oil cooler hoses and connections if equipped ___ Exhaust pipes and mountings ___ Rack and pinion assembly Steering linkage and boots Wiper blades Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below If you drive primarily under either of these special operating conditions perform these Towing a trailer using a car top carrier or heavy vehicle loading Date Mileage z m 2 gt
81. transmission fluid are not required and there is no dipstick on the transmission Inspect the transmission front differential assembly case for signs of leakage The front electric motor generators do not require periodic maintenance Any service that requires inspecting or replacing transmission front differential fluid should be performed by a qualitied technician following procedures in Lexus service and repair publications Please refer to the important safety precautions found on the inside front cover of this booklet Wiper Blades The wiper blades should not show any signs of cracking splitting wear contamination or deformation The wiper blades should clear the windshield without streaking or skipping Model In service date Mileage at delivery Selling dealership Selling dealership phone number Vehicle Identification Number gt 2 m 2 gt 2 A m Scheduled Maintenance Log 73 Axle shaft boots cece cect ee 48 67 68 Ball joints and dust 48 677 68 Battery 12 volt auxiliary battery 43 68 Battery Hybrid traction battery inside front cover 42 68 Body inspection eee 48 677 69 Body repaitS isusso3s0cndnnteane aqui coca Texas aS VU ER Mag A Ras 7 Brakes ETE ree s mka pelea ede te nga Ng agat ee 42 69 Lines and hoses isses 48 67
82. ugh Lexus technical bulletins service publications and training courses Many are also certified through the Lexus Commitment to Perfection Certification Program which requires specialized state of the art training as well as rigorous exams through both Lexus and the National Institute for Automotive Service Excellence Additionally when you have your vehicle serviced at a Lexus dealership your service information is recorded in the Lexus National Service History database This is the first database of its kind in the automotive industry It can LEXUS DEALERSHIP SERVICE be accessed by any Lexus dealership in the U S a great convenience if you relocate or need to have your vehicle serviced while traveling You can be confident you re getting the best possible service for your vehicle when you take it to a Lexus dealership Don t trust your investment to anything less than a team of Lexus specialists Maintenance and repairs not performed by an authorized Lexus dealership should be performed by a qualified technician following procedures in Lexus service and repair publications Please refer to the important safety precautions found on the inside front cover of this booklet JINVNILNIVN Introduction 41 MAINTENANCE 42 GENERAL MAINTENANCE AND REGULAR USE In addition to scheduled maintenance your Lexus hybrid vehicle requires ongoing general maintenance such as fluid checks and visual in
83. ve them performed by another automotive service provider Lexus will reimburse you for any of the repairs that are Your Responsibilities ALINVUNVM 37 WARRANTY 38 covered by warranty To receive reimbursement present to an authorized Lexus dealership your paid repair invoices and any parts that were removed from the vehicle You will be reimbursed for warranted parts at the manufacturer s suggested retail price and warranted labor at a geographically appropriate hourly rate multiplied by Lexus recommended time allowance for the repair If your vehicle requires emergency repair Lexus assumes no liability for subsequent failures caused by improper repairs or the use of non Genuine Lexus Parts unless you have the vehicle properly repaired in a timely manner To ensure that warranty coverage remains intact have your vehicle inspected by an authorized Lexus dealership as soon as possible after an emergency repair Your Responsibilities THEIMPORTANCE OF SCHEDULED MAINTENANCE Regular maintenance is essential to obtaining the highest level of performance safety and reliability from your Lexus It can also enhance your vehicle s resale value This section of the Warranty and Services Guide is designed to help you make sure your vehicle receives proper and timely maintenance It includes factory recommended maintenance guidelines as well as logs in which to document your vehicle s maintenance history In additio
84. wing a trailer using a car top carrier or heavy vehicle loading Tighten nuts and bolts on chassis Date Mileage 39NVN31INIVIN Scheduled Maintenance Log 65 MAINTENANCE 66 SCHEDULED MAINTENANCE LOG 168 Months or 140 000 Miles 174 Months or 145 000 Miles Replace engine oil with OW 20 oil replace oil filter CJ Replace cabin air filter Reset oil maintenance reminder if oil was changed Reset scheduled maintenance reminder 1 Rotate tires Visually inspect brake pads calipers and rotors 1 Inspect wiper blades O Check installation of driver s floor mat O Road test vehicle If you drive primarily under either of these special operating conditions perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten axle shaft bolts AWD Tighten nuts and bolts on chassis Towing a trailer using a car top carrier or heavy vehicle loading Tighten nuts and bolts on chassis nspect and adjust all fluid levels nspect engine coolant see page 70 Reset scheduled maintenance reminder Rotate tires Visually inspect brake pads calipers and rotors nspect wiper blades Check installation of driver s floor mat Road test vehicle Note If OW 20 oil was not used at last oil
85. www lexus com or contact Lexus Customer Satisfaction at 800 255 3987 WELCOME TO THE LEXUS FAMILY From everyone at Lexus thank you for purchasing one of our vehicles Your Lexus is designed to deliver uncompromising luxury and performance We are committed to providing you with an ownership experience that is second to none and we look forward to serving you in the years ahead Welcome to the Lexus family Taking Delivery of Your New Lexus As you take delivery of your new vehicle there are some important services you should know about These include Lexus Personalized Settings Your vehicle includes a variety of electronic features that can be personalized to your preferences For example doors can be programmed to remain locked when you shift into Park See your dealer for details Pre Delivery Service Your dealership has performed a thorough service to prepare your vehicle for delivery This includes initializing certain electronic features such as the tire pressure warning system Scheduled Maintenance Your vehicle requires maintenance every six months or 5 000 miles whichever comes first See page 44 for details Dealership Service Department Your service department is committed to helping you keep your Lexus performing at its best Your dealer will provide you with the department s hours of operation appointment procedures and information on any special services Warranty Coverage Your Lexus
86. you do not have records to show that you maintained your vehicle However any failure or noncompliance caused by lack of maintenance is not covered by this warranty When maintenance and repairs are paid for by you these services may be performed by you or by any automotive service provider you choose Lexus will not deny a warranty claim solely because you used a service provider other than a Lexus dealership for maintenance and repairs However any failure or noncompliance caused by improper maintenance or repairs is not covered by this warranty Covered under the Hybrid System Warranty for eight years or 100 000 miles whichever occurs first Your Warranties in Detail ALINVUNVM 31 WARRANTY 32 CALIFORNIA EMISSION CONTROL WARRANTY REPLACEMENT PARTS To ensure optimum performance and maintain the quality built into your vehicle s emission control systems Lexus recommends the use of Genuine Lexus Parts when servicing or repairing the systems Warranty coverage is not dependent upon the use of any particular brand of replacement parts and you may electto use non Genuine Lexus Parts for maintenance and repairs However use of replacement parts that are not equivalent in quality to Genuine Lexus Parts may impair the effectiveness of the emission control systems If you use replacement parts that have maintenance or replacement schedules different from those of Genuine Lexus Parts you must follow the

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