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HP LaserJet Pro M1130 M1210 Series Service Manual

1. ssssssssssseeeeeeene nennen nnns 256 Additional FCC statement for telecom products UI 256 Telephone Consumer Protection Act UI 257 Industry Canada CS 03 requirements nennen 257 Il anes Ts 259 ENWW List of tables Table 2 1 Table 2 2 Table 2 3 Table 3 1 Table 3 2 Table 3 3 Table 3 4 Table 3 5 Table 3 6 Table 3 7 Table 3 8 Table 3 9 Table 3 10 Table 3 11 Table 3 12 Table 3 13 Table 3 14 Table 3 15 Table 3 16 Table 3 17 Table 3 18 Table 3 19 Table 3 20 Table 3 21 Table 3 22 Table 3 23 Table 3 24 Table B 1 Table B 2 Table B 3 Table B 4 ENWW Basic problem SOLVING rm 102 rule 120 Control panel light patterns atro SENNENG 120 Order parts accessories and supplies ssssssssssssssssssssssssemeeeneneene ene nennen 180 Related documentation and Software errem nennen 180 Supplies part lu 180 Customer replaceable units CRU kit part numbers sss em 181 Whole unit replacement part numbers em emen enne enne nnns 182 Assembly view HP LaserJet Professional M1130 MFP series sssssssenee 187 Assembly view HP LaserJet Professional M1210 MFP series sss 189 Scanner assembly 1 of 2 HP LaserJet Professional M1130 MFP series eeeeeeeeeeeees 191 Scanner assembly 2 of 2 HP LaserJet Professional M1130 MFP series ssssssssss 193 Scanner
2. 130 Chapter2 Solve problems ENWW Clear jams from the input tray 1 Liftthe scanner assembly and open the print cartridge door 2 Remove the print cartridge 3 Remove the paper stack from the input tray ENWW Clearjams 131 4 With both hands grasp the side of the jammed paper that is most visible this includes the middle and carefully pull it free from the product 5 Install the print cartridge 6 Close the print cartridge door and the scanner assembly 132 Chapter2 Solve problems ENWW Clear jams from inside the product 1 Liftthe scanner assembly and open the print cartridge door 2 Remove the print cartridge 3 f you can see the jammed paper carefully grasp the jammed paper and slowly pull it out of the product ENWW Clearjams 133 4 Reinstall the print cartridge 5 Close the print cartridge door and the scanner assembly 134 Chapter2 Solve problems ENWW Solve repeated jams e Verify that the input tray is not overfilled The input tray capacity varies depending on the type of print paper that you are using e Verify that the paper guides are properly adjusted e Check that the input tray is securely in place e Do not add paper into the input tray while the product is printing e Use only HP recommended paper types and sizes e Do not fan paper prior to loading it in a tray To loosen the ream hold it firmly in both hands and twist the p
3. ADF base See ADF base or scanner assembly lid on page 51 Scanner assembly bezel See Scanner assembly bezel on page 53 Remove the CIS scanner drive gears 1 2 ENWW Move the CIS scanner out of the way to expose the drive gears Remove one screw callout 1 and then remove three gears callout 2 Figure 1 86 Remove the CIS scanner motor and gears Scanner components 61 Main assemblies Control panel assembly Before proceeding remove the following components e Paper delivery tray See Paper delivery tray output bin extension on page 21 e Leftcover See Left cover on page 22 Remove the control panel assembly 1 Disconnect one FFC callout 1 Figure 1 87 Remove the control panel assembly 1 of 5 HP LaserJet Professional M1130 MFP series Figure 1 88 Remove the control panel assembly 2 of 5 HP LaserJet Professional M1210 MFP series 62 Chapter 1 Removal and replacement ENWW 2 Remove two screws callout 1 and then remove the assembly callout 2 Figure 1 89 Remove the control panel assembly 3 of 5 3 Slide the assembly toward the left and then lift up on it to release the ratchet arm Figure 1 90 Remove the control panel assembly 4 of 5 ENWW Main assemblies 63 4 Continue to slide the assembly to release it from the bracket Figure 1 91 Remove the control panel assembly 5 of 5 Reinstall the control panel assembly 1 Remove one spring call
4. Assembly views Assembly view HP LaserJet Professional M1130 MFP series 186 Chapter 3 Parts and diagrams ENWW ENWW Table 3 6 Assembly view HP LaserJet Professional M1130 MFP series 10 11 12 Description Control panel spring Control panel HP LaserJet Professional M1130 MFP series Control panel mount Ferrite rectangular EMI ROHS Cable engine video FFC 3 1 Cable engine 24 V 3 1 Nameplate metal low profile 3 5 ROHS Spacer formatter Formatter PCA assembly HP LaserJet Professional M1130 MFP series Cover I O HP LaserJet Professional M1130 MFP series Core ferrite ribbon core ROHS Assylink 3 in 1 Part number CE841 00014 CE841 60107 CE841 40005 9170 1821 CE847 60105 CE847 60109 7121 8265 CE847 40008 CE831 60001 CE847 40009 9170 2385 CE847 60110 Assembly views 187 Assembly view HP LaserJet Professional M1210 MFP series ENWW 188 Chapter 3 Parts and diagrams ENWW Table 3 7 Assembly view HP LaserJet Professional M1210 MFP series 10 11 12 13 Description Control panel spring Control panel Western HP LaserJet Professional M1210 MFP series Control panel Asian HP LaserJet Professional M1210 MFP series Control panel mount Ferrite rectangular EMI ROHS Jumper fax PCA Cable engine video FFC 4 1 Cable engine 24 V 4 1 Formatter PCA assembly HP LaserJet Professional M1210 MFP series Fax card Billow DAA US HP Las
5. Motor DC Q3434 60238 Scanner drive assembly HP LaserJet Professional M1130 MFP series on page 195 Motor DC Motor DC 24 V CE538 60128 RL1 2591 000CN Scanner drive assembly HP LaserJet Professional M1210 MFP series on page 201 Internal assemblies 3 of 3 on page 217 Nameplate metal low profile 3 5 ROHS 7121 8265 Assembly view HP LaserJet Professional M1130 MFP series on page 187 Nameplate metal low profile 3 5 ROHS 7121 8265 Assembly view HP LaserJet Professional M1210 MFP series on page 189 Pad friction ADF Panel rear CB780 80008 RC3 0852 000CN ADF core HP LaserJet Professional M1210 MFP series on page 207 Product base on page 211 Paper delivery tray assembly RM1 7727 000CN Product base on page 211 Paper pickup sensor PCA assembly RM1 7894 000CN Internal assemblies 2 of 3 on page 215 Paper pickup sensor PCA assembly Paper pickup tray assembly RM1 7894 000CN RM1 7728 000CN PCAs on page 219 Product base on page 211 Pickup transfer frame assembly RM1 7737 000CN Internal assemblies 2 of 3 on page 215 Power switch assembly RM1 7735 000CN Internal assemblies 1 of 3 on page 213 Pre pick arm assembly ADF 224 Chapter 3 Parts and diagrams CB780 60032 ADF top cover HP LaserJet Professional M1210 MFP series on page 205 Table 3 23 Alphabet
6. The paper might have been in the input tray too long Turn over the stack of paper in the tray Also try rotating the paper 180 in the input tray The paper might not meet HP specifications Use a different paper such as high quality paper that is intended for laser printers Both high temperature and humidity can cause paper curl Check the product environment The fuser temperature might be curling the paper HP LaserJet Professional M1130 MFP series select a paper type that uses a lower fuser temperature such as transparencies or light paper HP LaserJet Professional M1210 MFP seriesAt the product control panel turn on the Less paper curl setting in the Service menu Chapter 2 Solve problems ENWW Problem Text or graphics are skewed on the printed page aBpc AGB AaBpc AGB Dep Cause The paper might be loaded incorrectly or the input tray might be too full Solution Verify that the paper is loaded correctly and that the paper guides are not too tight or too loose against the stack The paper might not meet HP specifications Use a different paper such as high quality paper that is intended for laser printers The printed page contains wrinkles or creases AaBbCc The paper might be loaded incorrectly or the input tray might be too full Turn over the stack of paper in the inputtray or try rotating the paper 180 in the input tr
7. XX Reinstallation tip When the door is reinstalled you must push down on the retainer to reengage the door stop tab or the cartridge door cannot close Figure 1 48 Remove the cartridge door 2 of 5 3 Carefully disengage the both retainers from the door Figure 1 49 Remove the cartridge door 3 of 5 34 Chapter 1 Removal and replacement ENWW ENWW 4 5 Use a small flat blade screw driver to release the print cartridge disengagement arm Figure 1 50 Remove the cartridge door 4 of 5 Remove the cartridge door Figure 1 51 Remove the cartridge door 5 of 5 Covers 35 Top cover Before proceeding remove the following components e Paper delivery tray See Paper delivery tray output bin extension on page 21 e Left cover See Left cover on page 22 e Right cover See Right cover on page 25 e Frontcover See Front cover on page 28 e Scanner assembly See Scanner assembly on page 30 e Cartridge door See Cartridge door on page 33 e Control panel assembly See Control panel assembly on page 62 TIP If you are removing the top cover to gain access to other components on the product you can leave the control panel assembly installed on the cover Disconnect the FFC at the formatter and remove the control panel assembly and the top cover as one unit x If you are installing a replacement top cover you must remove the control panel assembly completely Remove
8. alternates with Open door and clear jam The product has detected a jam in the location indicated in the message Clear the jam from the area indicated in the message and then follow the control panel instructions Clearing some jams requires you to open the top cover and remove the print cartridge Load tray 1 PLAIN SIZE alternates with Cleaning Mode The product is performing a cleaning cycle Load the tray with plain paper of the size indicated Press the OK button to start the cleaning cycle Load tray TYPE SIZE The tray is empty Load the tray with the correct type and size of paper Manual duplex alternates with Load tray1 Press OK The product is processing a manual duplex job To print the second side place the pages face down in the tray with the top edge first Manual feed SIZE TYPE alternates with Press OK for available media The product is set for the manual feed mode Load the tray with the correct size and type of paper or press the OK button to use the paper that is in the tray Memory is low The product does not have enough memory to process the job If the product is processing other jobs send the job again after those jobs have finished Press OK If the problem continues turn off the power by using the power switch and then wait at least 30 seconds Turn on the power and wait for the product to initialize Misprint Th
9. d Figure 2 6 General timing diagram A81S HIST LN HIN AALS LIVM uonesedo NO YMS J9MOd 1oded YT uo sud oAnnoosuoo omy Peyo FZU Tools for troubleshooting 115 ENWW iagram li The general circuit diagram is for the product base only a it d Ircul Figure 2 7 Circuit diagram d d 1 E r E gt Hr LOLINI Wun jeuueos Jese vodena ese vesr mur 3 d E ORE ER 8 In WOd Josuas doy Lor Z Q Be P ano E Eft 18 Sd oax Ar sosuas doy ir Di ri OG 1 bsg go w GND E wm DIN E LINO tour E SEH Geer VOd J0sues jedeqd DV CG Bi 2 iut ur Jojow jeuueog LE BH E oj ne er Bz rx Arx e Tage E ie Be z0lSd 104
10. xii ENWW List of figures Figure 1 1 Figure 1 2 Figure 1 3 Figure 1 4 Figure 1 5 Figure 1 6 Figure 1 7 Figure 1 8 Figure 1 9 Figure 1 10 Figure 1 11 Figure 1 12 Figure 1 13 Figure 1 14 Figure 1 15 Figure 1 16 Figure 1 17 Figure 1 18 Figure 1 19 Figure 1 20 Figure 1 21 Figure 1 22 Figure 1 23 Figure 1 24 Figure 1 25 Figure 1 26 Figure 1 27 Figure 1 28 Figure 1 29 Figure 1 30 Figure 1 31 Figure 1 32 Figure 1 33 Figure 1 34 ENWW Phillips and pozidrive screwdriver COMPALiSON eene 3 Parts removal order HP LaserJet Professional M1210 MFP series ADF scanner 6 Parts removal order HP LaserJet Professional M1130 MFP series scanner neeese 7 Parts removal order product base sss nennen nennen enne ne enne ness nnns 7 Remove the product base pickup roller 1 of2 eene 9 Remove the product base pickup roller 2 of2 ees 9 Remove the ADF pre pickup arm and pickup roller assembly 1 of A 10 Remove the ADF pre pickup arm and pickup roller assembly 2 Of A 10 Remove the ADF pre pickup arm and pickup roller assembly 3 of A 11 Remove the ADF pre pickup arm and pickup roller assembly 4 of A 11 Reinstall the ADF pre pickup arm and pickup roller assembly gears cccceeeeeeeeeeeeeeeeeeeeeeeees 12 Remove the product base separation pad assembly sssssssssseeee 13 Remove the ADF separation pad assembly 1 of A 14 Remove the ADF separation pad ass
11. e Paper delivery tray See Paper delivery tray output bin extension on page 21 Product base separation pad 1 Place the product rear side up to access the separation pad assembly A CAUTION Dirt and debris can scratch the product covers Place the product on a cloth or other clean surface 2 Remove two screws callout 1 and then remove the separation pad assembly callout 2 Figure 1 12 Remove the product base separation pad assembly ENWW Separation pad 13 ADF separation pad amp NOTE HP LaserJet Professional M1210 MFP series only 1 Open the ADF top cover Figure 1 13 Remove the ADF separation pad assembly 1 of 4 2 Release one tab and then fully open the ADF cover Figure 1 14 Remove the ADF separation pad assembly 2 of 4 AS 14 Chapter 1 Removal and replacement ENWW 3 Push down on the edges of the assembly and then move it toward the right side of the product Figure 1 15 Remove the ADF separation pad assembly 3 of 4 4 Remove the assembly Figure 1 16 Remove the ADF separation pad assembly 4 of 4 ENWW Separation pad 15 Reinstall the ADF separation pad assembly 1 Position the base of the spring callout 1 on to the pedestal callout 2 Figure 1 17 Reinstall the ADF separation pad assembly 1 of 5 2 Place the assembly hinge pins in the slots in the ADF core Figure 1 18 Reinstall the ADF separation pad assembly 2 of 5 16 Chapter
12. 2 of 3 on page 215 Separation pad assembly ADF CB780 60009 ADF core HP LaserJet Professional M1210 MFP series on page 207 Spacer formatter CE847 40008 Assembly view HP LaserJet Professional M1130 MFP series on page 187 Spring SSA latch CE841 00020 ADF scanner assembly HP LaserJet Professional M1210 MFP series on page 199 ENWW Alphabetical parts list 225 Table 3 23 Alphabetical parts list continued Description Part number Table and page Stopper paper RC2 9249 000CN Product base on page 211 Top cover ADF CE841 60112 ADF assembly HP LaserJet Professional M1210 MFP series on page 203 Transfer roller RM 1 4023 000CN Internal assemblies 2 of 3 on page 215 226 Chapter 3 Parts and diagrams Numerical parts list Table 3 24 Numerical parts list Part number Description Table and page 7121 8265 Nameplate metal low profile 3 5 ROHS Assembly view HP LaserJet Professional M1130 MFP series on page 187 7121 8265 Nameplate metal low profile 3 5 ROHS Assembly view HP LaserJet Professional M1210 MFP series on page 189 9170 1821 9170 1821 Ferrite rectangular EMI ROHS Ferrite rectangular EMI ROHS Assembly view HP LaserJet Professional M1130 MFP series on page 187 Assembly view HP LaserJet Professional M1210 MFP series on page 189 9170 1821
13. AaBbCcc AaBbCC AaBbCc AaBbC paper on which you want to print In the printer driver select the Paper Quality tab and set Paper Type to match the type of paper on which you are printing Print speed might be slower if you are using heavy paper Internal parts might have toner on them The problem typically corrects itself after a few more pages The paper path might need cleaning Clean the paper path A component might be damaged Use the repetitive defect ruler table to determine the problem See Repetitive defect ruler on page 119 The printed page contains misformed characters AGBP ZNaBpcc ANaBIDcc AGBP ZNaBLEcCcc ZNaBDbcc The paper might not meet HP specifications Use a different paper such as high quality paper that is intended for laser printers If characters are incorrectly formed so that they produce a wavy effect the laser scanner might need service Replace the laser scanner See Scanner assembly on page 30 The printed page is curled or wavy The product is not set to print on the type of paper on which you want to print In the printer driver select the Paper Quality tab and set Paper Type to match the type of paper on which you are printing Print speed might be slower if you are using heavy paper If the problem persists select a paper type that uses a lower fuser temperature such as transparencies or light paper
14. HP LaserJet Professional M1210 MFP series on page 199 Q8191 00004 Latch ADF ADF pre pick arm assembly HP LaserJet Professional M1210 MFP series on page 209 Q8418 60043 Scanner 1200 PPI assembly Scanner drive assembly HP LaserJet Professional M1130 MFP series on page 195 Q8418 60043 Scanner 1200 PPI assembly Scanner drive assembly HP LaserJet Professional M1210 MFP series on page 201 RC2 9249 000CN Stopper paper Product base on page 211 ENWW Numerical parts list 231 Table 3 24 Numerical parts list continued Part number Description Table and page RC3 0823 000CN Cover left Product base on page 211 RC3 0825 000CN Cover right Product base on page 211 RC3 0839 000CN Door print cartridge Product base on page 211 RC3 0852 000CN Panel rear Product base on page 211 RL1 2591 000CN Motor DC 24 V Internal assemblies 3 of 3 on page 217 RL1 2593 000CN RL1 2944 000CN RL1 2946 000CN Roller paper pickup Cover top Front cover Internal assemblies 2 of 3 on page 215 Product base on page 211 Product base on page 211 RM1 4006 000CN Separation pad assembly Internal assemblies 2 of 3 on page 215 RM1 4023 000CN Transfer roller Internal assemblies 2 of 3 on page 215 RM1 6872 000CN Fuser film assembly 110 V Internal assemblies 1
15. Mass Storage Does the device contain mass storage memory Hard Disk Drive Tape Backup L Yes X No If Yes please describe the type size function and steps to clear the memory below Type HDD Tape etc Size Function Steps to clear memory Type HDD Tape etc Size Function Steps to clear memory Author Information Name Title Email Business Unit Technical Marketing Engineer IPG Date Prepared 09 10 2009 Certificate of Volatility 251 Hewlett Packard Certificate of Volatility Model HP LJ M1212nf MFP HP LJ M1214nfh MFP HP LJ M1216nfh MFP HP LJ M1217nfw MFP Part Number CE841A CE842A CE843A CE844A Address Hewlett Packard Company 11311 Chinden Blvd Boise ID 83714 Volatile Memory Does the device contain volatile memory Memory whose contents are lost when power is removed X Yes No If Yes please describe the type size function and steps to clear the memory below Type SRAM DRAM etc Size Function Steps to clear memory SDRAM 64MB Print S can F ax job specific Power off the printer information and information stored in RAM disk Type SRAM DRAM etc Size Function Steps to clear memory Type SRAM DRAM etc Size Function Steps to clear memory Non Volatile Memory Does the device contain non vol atile memory Memory whose contents are retained when power is removed DX Yes I
16. unplug the product telephone cord from the wall plug in a telephone and try making a voice call Make sure that the phone cord from the wall telephone jack is plugged into the line 47 port Plug the product phone cord into a jack for another phone line Try a different phone cord If the error persists replace the fax PCA See Fax PCA on page 70 No fax detected The product answered the incoming call but Allow the product to retry receiving the fax did not detect that a fax machine was calling Try a different phone cord Plug the product phone cord into a jack for another phone line If the error persists replace the fax PCA See Fax PCA on page 70 ENWW Solve fax problems HP LaserJet Professional M1210 MFP series only 167 Fax logs and reports Use the following instructions to print fax logs and reports Print all fax reports Use this procedure to print all of the following reports at one time e Fax Activity log e Phone Book report e Config report e Block Fax list 1 On the control panel press the Setup button 2 Use the arrow buttons to select the Reports menu and then press the OK button 3 Use the arrow buttons to select the Fax Reports menu and then press the OK button 4 Use the arrow buttons to select the All fax reports option and then press the OK button The product exits the menu settings and prints the reports 168 Chapter2 Solve problems ENWW Prin
17. 1 Make sure that the product is idle and the Ready C light is on 2 Load paper in the input tray 3 Use the printer driver to process the cleaning page Follow the appropriate procedure depending on the operating system you are using Windows XP Windows Server 2003 and Windows Server 2008 using the default Start menu view a Click Start and then click Printers and Faxes b Right click the driver icon and then select Properties c Click the Device Settings tab Windows XP Windows Server 2003 and Windows Server 2008 using the Classic Start menu view a Click Start click Settings and then click Printers b Right click the driver icon and then select Properties c Click the Device Settings tab Windows Vista and Windows 7 a Click Start click Control Panel and then in the category for Hardware and Sound click Printer b Right click the driver icon and then select Properties c Click the Device Settings tab Mac OS X 10 4 a From the Apple menu e amp click the System Preferences menu and then click the Print amp Fax icon b Click the Printer Setup button 152 Chapter2 Solve problems ENWW Mac OS X 10 5 and 10 6 a From the Apple menu click the System Preferences menu and then click the Print amp Fax icon b Select the product in the left side of the window c Click the Options amp Supplies button d Click the Driver tab 4 Inthe Cleaning Page area click the Start button to proce
18. 1 Removal and replacement ENWW Slightly slide the assembly down and into the slots in the product to engage the hinge pins Reinstall the ADF separation pad assembly 3 of 5 Locate the upper locking pins A When the assembly is correctly installed these pins are engage in a slot in the ADF core and the spring underneath the assembly keeps the assembly in the raised position Reinstall the ADF separation pad assembly 4 of 5 ENWW Separation pad 17 5 Push down on the assembly until the pins reach the bottom of the slot in the ADF core and then slightly slide the assembly toward the left side of the product to engage the locking pins in the closed slot Release the assembly A CAUTION The pins on the assembly are fragile and can easily be broken off Do not force the assembly into place or the pins might break XX TIP You might need to slightly tip the assembly and engage one pin and then tip the assembly in the opposite direction to engage the second pin Figure 1 21 Reinstall the ADF separation pad assembly 5 of 5 18 Chapter 1 Removal and replacement ENWW Transfer roller A CAUTION Do not touch the sponge portion of the roller Skin oils can cause print quality problems 1 Open the print cartridge door 2 Release two tabs callout 1 and then remove the transfer roller callout 2 Figure 1 22 Remove the transfer roller ENWW Transfer roller 19 Covers NOTE This section includes the
19. 213 Gear drag Q1647 40045 Scanner drive assembly HP LaserJet Professional M1130 MFP series on page 195 Gear drag Q8180 40007 Scanner drive assembly HP LaserJet Professional M1210 MFP series on page 201 Gear worm pinion Q1647 40003 Scanner drive assembly HP LaserJet Professional M1130 MFP series on page 195 Gear worm pinion CC334 40078 Scanner drive assembly HP LaserJet Professional M1210 MFP series on page 201 Hook SSA latch Q8191 00004 ADF scanner assembly HP LaserJet Professional M1210 MFP series on page 199 Input tray ADF CE841 60118 ADF pre pick arm assembly HP LaserJet Professional M1210 MFP series on page 209 Jumper fax PCA CE841 60116 Assembly view HP LaserJet Professional M1210 MFP series on page 189 ENWW Alphabetical parts list 223 Table 3 23 Alphabetical parts list continued Description Laser scanner assembly Part number RM1 6878 000CN Table and page Internal assemblies 3 of 3 on page 217 Latch ADF Q8191 00004 ADF pre pick arm assembly HP LaserJet Professional M1210 MFP series on page 209 Lid document base Motor PCA assembly CE847 40003 RM1 7895 000CN Scanner assembly 1 of 2 HP LaserJet Professional M1130 MFP series on page 191 Internal assemblies 3 of 3 on page 217 Motor PCA assembly RM1 7895 000CN PCAs on page 219
20. 244 Appendix B Specifications ENWW Table B 3 HP LaserJet Professional M1130 M1210 MFP series continued Sound power level Declared per ISO 9296 Ready Inaudible 1 Values are based on preliminary data See www hp com go ljm1130series regulatory or www hp com go ljm1210series regulatory for current information Configuration tested HP LaserJet Professional M1132 MFP printing simplex on A4 paper and the HP LaserJet Professional M1212nf MFP printing simplex on A4 paper Environmental specifications Table B 4 Environmental specifications Operating Storage Temperature 10 to 32 5 C 50 to 91 F 0 to 35 C 32 to 95 F Relative Humidity 10 to 80 10 to 80 1 Values are based on preliminary data See www hp com support ljm1130series or www hp com support ljm1210series ENWW Environmental specifications 245 246 Appendix B Specifications ENWW C Regulatory information e FCC regulations e Declaration of conformity base model e Declaration of conformity fax model e Certificate of Volatility e Safety statements e Additional statements for telecom fax products ENWW 247 FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates
21. 34 Remove the cartridge door S of 5 iis eerte eene nee didnt teda dide ke aed Rue d a Lus 34 Remove the cartridge door 4 of bi 35 Remove the cartridge door 5 of 5 onnie a e essetis eene ttti ne R 35 Remove the top cover 1 of 2 apria e ettet Fi e E Re IRAE RE e RR TERR RR Rad EE EE 36 Remove the top cover 2 of 2 gedd ideali esed dede eene ded Doe ena d do oe Rd ene oed d e s 37 Remove the rear caver TO 2 uote etd tete term pendet EE aat dde read a ea 38 Remove the rear cover 2 of 2 inne eerte edere e etd eri 39 Rear cover and bracket correctly positioned sse 40 Rear cover and bracket incorrectly positioned ssseeeene eene 40 Remove the white plate 1 of 3 eene eene nnne nenne ener nnn nnns 41 Remove Me white plate 2 of 3 iicet tetti tta rrt t EE E HH ERUSE COE e HERE RE e iE ERR 42 Remove the white plate 3 of 3 1 deemed nm thee Ete Ee dl uten Herr he e eua r la 42 Remove the ADF top cover 1 of Ai 43 Remove the ADF top cover 2 of Ai 43 Remove the ADF top cover 3 of Al 44 Remove the ADF top cover A Of 4 ierit the ERE DRE Hei ELE ERE AL E SNE 44 Remove the ADF cote T Of 5 saei ce fepe tinte fede vete t feu apu ee 45 Remove the ADF core 2 of D esineisiin eitinn ei eed e eed de ea Da eda ee Dane raped Lad 46 Remove the ADF core 3 of 5 5 ih Eeer 46 Remove the ADF core A D ege ae La emit Depp E Re PE IR REED Rd REA ERE M 47 Remove the ADF core 5 of 5
22. ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES INCLUDING DAMAGES FOR LOST PROFITS LOST DATA BUSINESS INTERRUPTION PERSONAL INJURY OR LOSS OF PRIVACY RELATED IN ANY WAY TO THE USE OF OR INABILITY TO USE THE SOFTWARE EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE ABOVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE Some states or other jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you 9 U S GOVERNMENT CUSTOMERS If you are a U S Government entity then consistent with FAR 12 211 and FAR 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed under the applicable HP commercial license agreement 10 COMPLIANCE WITH EXPORT LAWS You will comply with all laws rules and regulations i applicable to the export or import of the Software or ii restricting the Use of the Software including any restrictions on nuclear chemical or biological weapons proliferation 11 RESERVATION OF RIGHTS HP and its suppliers reserve all rights not expressly granted to you in this EULA c 2007 Hewlett Packard Development Company L P Rev 11 06 ENWW End User License Agreement 239 Customer self repair warranty service HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for gre
23. Ferrite rectangular EMI ROHS Scanner assembly 2 of 2 HP LaserJet Professional M1130 MFP series on page 193 9170 1821 Ferrite rectangular EMI ROHS ADF scanner assembly HP LaserJet Professional M1210 MFP series on page 199 9170 2385 Core ferrite ribbon core ROHS Assembly view HP LaserJet Professional M1130 MFP series on page 187 9170 2385 Core ferrite ribbon core ROHS Assembly view HP LaserJet Professional M1210 MFP series on page 189 CB780 60009 Separation pad assembly ADF ADF core HP LaserJet Professional M1210 MFP series on page 207 CB780 60032 Pre pick arm assembly ADF ADF top cover HP LaserJet Professional M1210 MFP series on page 205 CB780 80008 Pad friction ADF ADF core HP LaserJet Professional M1210 MFP series on page 207 CC334 40078 Gear worm pinion Scanner drive assembly HP LaserJet Professional M1210 MFP series on page 201 CD643 60001 Fax card DAA Brazil HP LaserJet Professional M1210 MFP Assembly view HP LaserJet series Professional M1210 MFP series on page 189 CE538 60128 Motor DC Scanner drive assembly HP LaserJet Professional M1210 MFP series on page 201 ENWW Numerical parts list 227 Table 3 24 Numerical parts list continued Part number Description Table and page CE831 60001 Formatter PCA assembly HP Laser
24. If this warning is not followed severe injury can result in addition to damage to the product The power must be on for certain functional checks during troubleshooting However disconnect the power supply during parts removal Never operate or service the product with the protective cover removed from the laser scanner assembly The reflected beam although invisible can damage your eyes The sheet metal parts can have sharp edges Be careful when handling sheet metal parts CAUTION Do not bend or fold the flat flexible cables FFCs during removal or installation Also do not straighten pre folds in the FFCs You must fully seat all FFCs in their connectors Failure to fully seat an FFC into a connector can cause a short circuit in a PCA NOTE To install a self tapping screw first turn it counterclockwise to align it with the existing thread pattern and then carefully turn it clockwise to tighten Do not overtighten If a self tapping screw hole becomes stripped repair the screw hole or replace the affected assembly GC TIP For clarity some photos in this chapter show components removed that would not be removed to service the product If necessary remove the components listed at the beginning of a procedure before proceeding to service the product Chapter 1 Removal and replacement ENWW Electrostatic discharge A CAUTION Some parts are sensitive to electrostatic discharge ESD Look for the ESD reminder when removing
25. J101 Fuser J551 Top sensor PCA J104 Power inlet J552 Paper pickup PCA J304 High voltage J562 Pickup solenoid J501 Test point J571 Motor drive PCA J531 Formatter J581 Cartridge memory tag J542 Laser scanner Tools for troubleshooting 111 Locations of major components Figure 2 3 Locations of major components HP LaserJet Professional M1130 MFP series 1 Scanner lid 2 Scanner assembly 3 Output bin with extension for long paper 4 Print cartridge door lift tab 5 Paper pickup tray 6 Short media extender tool paper stopper 7 Power button 8 Control panel 112 Chapter2 Solve problems ENWW Figure 2 4 Locations of major components HP LaserJet Professional M1210 MFP series 1 Document feeder 2 Document feeder output bin 3 Scanner lid 4 Scanner assembly 5 Output bin with extension for long paper 6 Print cartridge door lift tab 7 Input tray 8 Short media extender tool 9 Power button 10 Control panel ENWW Tools for troubleshooting 113 Figure 2 5 Cross section view oo Oo Item Description Item Description 1 Pressure roller 6 Laser scanner 2 Fuser film assembly 7 Pickup roller 3 Delivery roller 8 Separation pad 4 Photosensitive drum 9 Feed roller 5 Print cartridge 10 Transfer roller 114 Chapter 2 Solve problems ENWW General timing charts NOTE The general timing chart is for the product base only
26. Professional M1210 MFP series only See ADF core on page 45 ADF tray HP LaserJet Professional M1210 MFP series only See ADF tray on page 48 ADF base or scanner assembly lid See ADF base or scanner assembly lid on page 51 Scanner assembly bezel See Scanner assembly bezel on page 53 Remove the CIS scanner carriage assembly 1 Lift the CIS scanner carriage assembly callout 1 out of the scanner A CAUTION The CIS scanner carriage assembly is still connected to the scanner assembly by the FFC Figure 1 80 Remove the CIS scanner carriage assembly 1 of 2 56 Chapter 1 Removal and replacement ENWW 2 Disconnect two FFCs callout 1 and then remove the CIS scanner assembly amp NOTE HP LaserJet Professional M1210 MFP series shown below Figure 1 81 Remove the CIS scanner carriage assembly 2 of 2 ENWW Scanner components 57 CIS scanner motor gears and scanner light bar Before proceeding remove the following components e Paper delivery tray See Paper delivery tray output bin extension on page 21 e Scanner assembly See Scanner assembly on page 30 e ADF top cover HP LaserJet Professional M1210 MFP series only See ADF top cover on page 43 e ADF core HP LaserJet Professional M1210 MFP series only See ADF core on page 45 e ADF tray HP LaserJet Professional M1210 MFP series only See ADF tray on page 48 e ADF base or scanner assembly lid See ADF base o
27. RES FE TIERUOS ERREUR EOS SER RETTEYR 22 Remove the left cover nennen nennen nnne nennen 22 FRIQHU COVEN sures E 25 Remove the right COVE a 2d eb d a eee Ert e eee Ere SEAN 25 diee EE 28 Remove the front cover mer emere nennen nnne 28 Scannerassembly riecht ek tk dd ade e add dev edu dave 30 Remove the scanner assembly sesssssssseee eem 30 Cartridge dOP E S 33 Remove the cartridge door 33 iil 36 ENWW Remove the top ee EE 36 ROA COVEN 2 ovii aiebat bibo lbi uicti ten af iirs ef fiis tef iis tans 38 Remove the rear COVer ie ede ded cepe ek egen 38 Reinstall th gzr pero 40 Scanner components eee 41 White plate document backing ssssseennn nnne nnns 41 ADF tOpiCOVOr 5 aet e ei ete LER HAE RET ERE EE 43 ADE GOfe nd e ete e o UR EE e ute EE 45 Remove the ADF COG iuit eme ee p e EHI Pec iei 45 ADE tray 5t eto imp RD M Hee ata 48 Remove the ADF tray ee av de oa EEN prie te dd cabe gy d des 48 ADF base or scanner assembly ld 51 Remove the ADF base or scanner assembly lid eesessesess 51 Scannerassembly bezel eicit ht e HER E OSEE REESE LOREM Ma docente td Eua 53 Remove the scanner assembly bezel sssssee e 53 Scanner assembly latch doti cte eddie da cede th edd de ea ede ea e ed Been uad 55 Remove the scanner assembly latch ssssee 55 CIS scanner
28. Reinstall the print cartridge e Load paper in the product 4 Chapter 1 Removal and replacement ENWW Post service test Perform the following test to verify that the repair or replacement was successful Print quality test 1 Verify that you have completed the necessary reassembly steps 2 Make sure that the tray contains clean unmarked paper 3 Attach the power cord and interface cable or interface cables and then turn on the product 4 Verify that the expected startup sounds occur 5 Print a configuration page and then verify that the expected printing sounds occur 6 Print a demo page and then verify that the print quality is as expected 7 Send a print job from the host computer and then verify that the output meets expectations 8 Make a copy from the flatbed glass and then verify that the output meets expectations 9 Make a copy from the ADF and then verify that the output meets expectations HP LaserJet Professional M1210 MFP series only 10 Clean the outside of the product with a damp cloth ENWW Post service test 5 6 Parts removal order Figure 1 2 Parts removal order HP LaserJet Professional M1210 MFP series ADF scanner Scanner assembly Automatic document feeder assembly ADF top cover ADF pre pickup arm and roller ADF core ADF tray ADF base White plate document backing Scanner assembly Scanner bezel Scan drive system Cable scan module DC servo motor 1200 PPI scanner assembly SSA l
29. The paper is too moist too rough too heavy or too smooth has the wrong grain direction is of short grain construction or itis embossed or from a faulty paper lot Use high quality paper that is made for laser printers Turn the paper over Try another kind of paper between 100 and 250 Sheffield 496 to 696 moisture content Use long grain paper Print is skewed crooked The paper guides might be incorrectly adjusted Remove all paper from the input tray straighten the stack and then load the paper in the input tray again Adjust the paper guides to the width and length of the paper that you are using and try printing again More than one sheet feeds at one time The paper tray might be overloaded Remove some of the paper from the tray The paper might be wrinkled folded or damaged Verify that the paper is not wrinkled folded or damaged Try printing on paper from a new or different package The product does not pull paper from the input tray The product might be in manual feed mode At the computer follow the on screen instructions to deactivate manual feed mode Or at the product open and close the print cartridge door The pickup roller might be dirty or damaged Replace the roller See Pickup roller on page 9 The paper length adjustment control in the input tray is set at a length that is greater than the paper size Set the paper length adjustment
30. and ask the sender to lower the might be very high resolution and resend the fax The fax is being sent via an international call Allow more time to transmit fax jobs internationally 176 Chapter2 Solve problems ENWW Service mode functions Product resets To restore the product to the factory default settings follow these steps 1 Turn the product off 2 Press and hold the Cancel x button Start Copy BA button at the same time and then turn the product on 3 When the message Permanent storage init appears on the control panel display release the buttons ENWW Service mode functions 177 Product updates Software and firmware updates and installation instructions for this product are available at www hp com support lim1130series or www hp com support ljm1210series Click Downloads and drivers click the operating system and then select the download for the product 178 Chapter2 Solve problems ENWW A Parts and diagrams e Order parts by authorized service providers e How to use the parts lists and diagrams e Assembly locations e Assembly views e Scanner and ADF assemblies e Covers e Internal assemblies e PCAs e Alphabetical parts list e Numerical parts list ENWW 179 Order parts by authorized service providers Order replacement parts Table 3 1 Order parts accessories and supplies Order supplies and paper www hp com go suresupply Order genuine
31. defects troubleshooting 141 replacing parts 2 ENWW reports fax error 169 printing all 168 resolution problem solving quality 138 rotation check drum 108 S safety statements 253 254 scanner glass cleaning 158 scanning blank pages troubleshooting 143 quality troubleshooting 143 scatter troubleshooting 141 screwdrivers required 3 screws replacing 2 sending faxes error report printing 169 troubleshooting 171 separation pad clean 149 service information form 242 repacking product 241 tools required 3 shipping product 241 size specifications product 244 skewed pages 137 141 slow speed troubleshooting faxing 173 176 smeared toner troubleshooting 139 software software license agreement 238 solving direct connect problems 160 feeding problems 137 network problems 160 skewed pages 137 specifications acoustic 244 environment 245 physical 244 specks troubleshooting 138 speed fax troubleshooting 173 176 ENWW spots troubleshooting 138 static precautions 3 status light patterns 120 storing product 245 streaks troubleshooting 139 supplies ordering 180 support online 240 repacking product 241 service information form 242 T technical support online 240 repacking product 241 service information form 242 temperature specifications 245 tests drum rotation 108 half self test check 108 post service 5 print quality 5 text troubleshooting 140 tips iii toner loose troublesho
32. experienced a fax job error It can be set to print after the following events Every fax error the factory set default Send fax error Receive fax error Never amp NOTE If you select Never you will have no indication that a fax failed to be transmitted unless you print a fax activity log ENWW 1 2 3 4 5 6 On the control panel press the Setup A button Use the arrow buttons to select the Reports menu and then press the OK button Use the arrow buttons to select the Fax Reports menu and then press the OK button Use the arrow buttons to select the Fax Error report menu and then press the OK button Use the arrow buttons to select the option for when you want the fax error reports to be printed Press the OK button to save the selection Solve fax problems HP LaserJet Professional M1210 MFP series only 169 Set the fax confirmation report A confirmation report is a brief report that indicates the product successfully sent or received a fax job It can be set to print after the following events 1 2 3 4 5 6 Every fax job Send fax Receive fax Never the factory set default On the control panel press the Setup button Use the arrow buttons to select the Reports menu and then press the OK button Use the arrow buttons to select the Fax Reports menu and then press the OK button Use the arrow buttons to select the Fax Confirmation menu and then press the OK button Use the arrow bu
33. jam This toner clears up after a few sheets print A CAUTION Ifyou get any toner on your clothes wash them in cold water Hot water permanently sets the toner into the fabric 126 Chapter2 Solve problems ENWW Jam locations Jams can occur at the following locations in the product E m 0 1 Document feeder HP LaserJet Professional M1210 MFP series only 2 Output bin 3 Input tray 4 Internal areas open the print cartridge door Er NOTE Jams can occur in more than one location ENWW Clear jams 127 Clear jams from the document feeder HP LaserJet Professional M1210 MER series only 1 Open the document feeder lid 2 Carefully remove jammed paper Gently try to remove the page without tearing it 3 Close the document feeder lid 128 Chapter2 Solve problems ENWW Clear jams from the output areas A CAUTION Do not use sharp objects such as tweezers or needle nose pliers to remove jams Damage caused by sharp objects is not covered by the warranty 1 Lift the scanner assembly and open the print cartridge door 2 Remove the print cartridge 3 Keep the print cartridge door open and then with both hands grasp the side of the jammed paper that is most visible this includes the middle and carefully pull it free from the product ENWW Clearjams 129 4 Install the print cartridge 5 Close the print cartridge door and the scanner assembly
34. made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution can be particularly important in rural areas A CAUTION Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate The Ringer Equivalence Number REN of this device is 0 0 Notice The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum ENWW Additional statements for telecom fax products 257 ofthe Ringer Equivalence Number of all the devices does not exceed five 5 0 The standard connecting arrangement code telephone jack type for equipment with direct connections to the telephone network is CA11A 258 Appendix C Regulatory information ENWW Index A accessories ordering 180 acoustic specifications 244 after service checklist 4 altitude specifications 245 B background shading troubleshooting 139 bands and streaks
35. on preliminary data See www hp com support ljm1130series or www hp com support jm1210series Power consumption Table B 2 HP LaserJet Professional M1130 M1210 MFP series average in watts Product Printing Copying Ready HP Auto Off Manual Off HP LaserJet Professional 375 265 3 2 1 0 0 3 M1130 MFP series HP LaserJet Professional 375 245 4 7 2 0 0 3 M1210 MFP series Values are based on preliminary data See www hp com go ljm1130series regulatory or www hp com go lim1210series regulatory for current information Power reported is highest values measured for all product models using all standard voltages Default time from Ready Mode to HP Auto Off 15 minutes Typical Electricity Consumption TEC 0 589 kWh week HP LaserJet Professional M1130 MFP series 0 771 kWh week HP LaserJet Professional M1210 MFP series Maximum heat dissipation for all models in Ready Mode 11 BTU Hour HP LaserJet Professional M1130 MFP series 16 BTU Hour HP LaserJet Professional M1210 MFP series N w 4 a Acoustic specifications Table B 3 HP LaserJet Professional M1130 M1210 MFP series Sound power level Declared per ISO 9296 Printing Lwaa 6 2 Bels A 62 dB A HP LaserJet Professional M1130 MFP series Lwag 6 3 Bels A 63 dB A HP LaserJet Professional M1210 MFP series Ready Inaudible Sound pressure level bystander position Declared per ISO 9296 Printing Lpam 50 dB A
36. the Droge Em 241 leie eu Ur Le e EE 242 Appendix B Specifications E 243 Physical specifications ipti ice t e tto hee e obe eee RR REY Re LESER e eR EERTE KETE 244 Power CONSUMPTION T 244 ACOUSTIC ee te e E 244 Environmental SpecifICatlOns ir ett cra decade Red x ence Y Rc e y Rant eon CER KR e NR E 245 Appendix Regulatory information riri narra Fen EFE nnn aaaeeeaa REEN XAR AER yARRE ERA EAR REEES ER AAE EAEEREN 247 FCC reelle Deng s 248 Declaration of conformity base model sss eene enne 249 Declaration of conformity fax model 250 eruere ET 251 Safety Statements IE ER 253 Laser ls 253 Canadian DOC regulations 3 1 2 2 p eter A La De dE DR Re UR uae 253 Power cord InstFuctlOlls cei derer rne oon eoa EOM EES 253 EMC statement Kor ETE 253 Laser statement for Finland ssssssssssssssseeeenee nennen ener nnns 254 GS statement Germany 2 cccccescnecceceeesenccceeesenateceenseateceeeedeneeceeneeaateeeeneeaaacertedeneeeeeeses 254 Substances Table China dde ce ettet dta Fett eere bc tok dea rds mee de tide 255 Restriction on Hazardous Substances statement Turkey sss 255 Additional statements for telecom fax products sssssssseee em 256 EU Statement for Telecom Operation ssssssssssssseseeenee nnns 256 New Zealand Telecom Statements
37. the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used Customer support Get telephone support free during your warranty period for Country region phone numbers are on the flyer that was in the your country region box with your product or at www hp com support Have the product name serial number date of purchase and problem description ready Get 24 hour Internet support www hp com support lim1130series or www hp com support ljm1210series Get support for products used with a Macintosh computer www hp com go macosx Download software utilities drivers and electronic information www hp com go ljm1130series software or www hp com go ljm1210series software Order additional HP service or maintenance agreements www hp com go carepack TE 240 Appendix A Service and support ENWW Repack the product If HP Customer Care determines that your product needs to be returned to HP for repair follow these steps to repack the product before shipping it A CAUTION Shipping damage as a result of inadequate packing is the customer s responsibility 1 Remove and retain the print cartridge A CAUTION Itis extremely important to remove the print cartridge before shipping the product A print cartridge that remains in the product during shipping can leak and cover the product engine and other parts with toner T
38. the top cover 1 Remove six screws callout 1 Figure 1 52 Remove the top cover 1 of 2 36 Chapter 1 Removal and replacement ENWW 2 Remove the top cover Figure 1 53 Remove the top cover 2 of 2 ENWW Covers 37 Rear cover Before proceeding remove the following components e Paper delivery tray See Paper delivery tray output bin extension on page 21 e Left cover See Left cover on page 22 e Right cover See Right cover on page 25 e Frontcover See Front cover on page 28 e Scanner assembly See Scanner assembly on page 30 e Cartridge door See Cartridge door on page 33 e Topcover See Top cover on page 36 Remove the rear cover 1 Remove four screws callout 1 and release two tabs callout 2 NOTE One screw has a tooth washer Make sure this screw is installed in the correct position when the cover is reinstalled Figure 1 54 Remove the rear cover 1 of 2 38 Chapter 1 Removal and replacement ENWW 2 Remove the rear cover NOTE When the rear cover is removed a separate sheet metal bracket is also removed Make sure that the bracket and cover are correctly positioned before the rear cover is reinstalled See Reinstall the rear cover on page 40 Figure 1 55 Remove the rear cover 2 of 2 ENWW Covers 39 Make sure that the bracket and cover are correctly positioned before the rear cover is reinstalled Rear cover and bracket correctly po
39. trays and the complete scanner assembly Paper pickup tray input tray 1 Carefully flex the tray to release two tabs Figure 1 23 Remove the paper pickup tray 1 of 2 2 Remove the tray Figure 1 24 Remove the paper pickup tray 2 of 2 20 Chapter 1 Removal and replacement ENWW Paper delivery tray output bin extension 1 Carefully flex the tray to release two tabs Figure 1 25 Remove the paper delivery tray 2 Remove the tray Figure 1 26 Remove the paper pickup tray 2 of 2 ENWW Covers 21 Left cover Before proceeding remove the following components e Paper delivery tray See Paper delivery tray output bin extension on page 21 Remove the left cover 1 Remove one screw callout 1 and then release one tab callout 3 E NOTE HP LaserJet Professional M1210 MFP series only If installed remove the protective telephone jack insert callout 2 Figure 1 27 Remove the left cover 1 of 6 2 Raise the control panel assembly and then release one tab at the bottom of the product callout 1 Figure 1 28 Remove the left cover 2 of 6 22 Chapter 1 Removal and replacement ENWW 3 Raise the scanner assembly Figure 1 29 Remove the left cover 3 of 6 4 Slide the control panel assembly toward the left cover and then lift up to slightly raise it Figure 1 30 Remove the left cover 4 of 6 ENWW Covers 23 5 Rotate the back of the cover away from the pr
40. troubleshooting 139 bin output jams clearing 129 blank pages troubleshooting 159 blank scans troubleshooting 143 C cables USB troubleshooting 159 Canadian DOC regulations 253 cartridge ordering xi part number xi cartridges drum rotation check 108 warranty 237 cautions iii certificate of volatility 251 characters troubleshooting 140 checklist fax troubleshooting 162 checklists after service 4 preservice 4 problem source 105 checks drum rotation 108 half self test 108 ENWW cleaning exterior 157 glass 158 paper path 152 pickup roller 145 product 138 separation pad 149 clearing jams locations 127 configuration page 118 connectivity solving problems 160 control panel message types 123 messages troubleshooting 123 status light patterns 120 conventions document iii copying quality troubleshooting 142 creases troubleshooting 141 crooked pages 137 141 curled paper 140 customer support online 240 repacking product 241 service information form 242 D dark copying 142 Demo page 104 dialing troubleshooting 172 document conventions iii document feeder page sizes supported 171 dots troubleshooting 138 drivers choosing Windows 144 drum rotation functional check 108 E electrostatic discharge ESD 3 environment specifications 245 error messages control panel 123 error messages fax 163 error report fax printing 169 error correction setting fax 170 ESD electr
41. 0026 Cover I O HP LaserJet Professional M1130 MFP series Assembly view HP LaserJet Professional M1210 MFP series on page 189 CE841 60102 Bezel scanner assembly ADF scanner assembly HP LaserJet Professional M1210 MFP series on page 199 CE841 60104 FFC scan module ADF scanner assembly HP LaserJet Professional M1210 MFP series on page 199 228 Chapter 3 Parts and diagrams Table 3 24 Numerical parts list continued Part number Description Table and page CE841 60104 Cable scan module Scanner drive assembly HP LaserJet Professional M1210 MFP series on page 201 CE841 60106 Automatic document feeder ADF assembly ADF scanner assembly HP LaserJet Professional M1210 MFP series on page 197 CE841 60107 Control panel HP LaserJet Professional M1130 MFP series Assembly view HP LaserJet Professional M1130 MFP series on page 187 CE841 60108 Cable engine video FFC 4 1 Assembly view HP LaserJet Professional M1210 MFP series on page 189 CE841 60109 Control panel Asian HP LaserJet Professional M1210 MFP series Assembly view HP LaserJet Professional M1210 MFP series on page 189 CE841 60110 Control panel Western HP LaserJet Professional M1210 MFP series Assembly view HP LaserJet Professional M1210 MFP series on page 189 CE841 60111 Scanner drive assemb
42. 1 Removal and NEE TE LE 1 le tee Lee p E 2 Removal and replacement strategy 0 c ccceeececeeeeeeneeeeeeeenenedeeaeuctedeseeucneededeacsedesueaedeeeeeeeenededeesanededes 2 Electrostatic dischatge EE 3 izeliR ce ED 3 leet A After performilg Ee 4 Postservice EE PLE P 5 asleep VACCA eege ee Nee 5 Parts removal order tee et noe tee Ress ees and e ense dpa Ried be tumet d nba ene ten Ie ae A Riu d ne 6 iie tiere 9 Product base pickup roller sssssseeeeeeeeer n nme enne nennt nnne nnn 9 ADF pre pickup arm and pickup roller ssssssssseenee nnne 10 Remove the ADF pre pickup arm and pickup roller ssuss 10 Reinstall the ADF pre pickup arm and pickup roller sssssssse 12 Separation pad der e e eerta ie ee ed re ie cave eU e Ea ha e E Feed Rd ee T RT CE eund 13 Product base separation Dad 13 ADF separation pag ttn n aa i aiaia 14 Reinstall the ADF separation pad assembly sssssssssssssssssee ene 16 Transfer Toler c Eaa 19 eu aiia a EE ES E AR NEET E AER Medien een ee TEE ea a ee ee 20 Paper pickup tray input tray sse emm ennemis 20 Paper delivery tray output bin extension ssssse mem 21 Left KOENEN
43. 1136 Series Regulatory Model Number BOISB 0901 02 Product Options ALL Print Cartridges CE285A conforms to the following Product Specifications SAFETY IEC 60950 1 2001 EN60950 1 2001 A11 IEC 60825 1 1993 A1 A2 EN 60825 1 1994 A1 A2 Class 1 Laser LED Product GB4943 2001 EMC CISPR22 2005 A1 2005 EN55022 2006 A1 2007 Class B EN 61000 3 2 2006 EN 61000 3 3 1995 A1 A2 EN 55024 1998 A1 A2 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 4 GB9254 1998 GB17625 1 2003 Supplementary Information The product herewith complies with the requirements of the EMC Directive 2004 108 EC and the Low Voltage Directive 2006 95 EC and carries the CE Marking C accordingly This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 For regulatory purposes this product is assigned a Regulatory model number This number should not be confused with the product name or the product number s Boise Idaho USA December 2009 For regulatory topics only European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department HQ TRE Standards Europe Herrenberger Stras
44. 6 6000 250 Appendix C Regulatory information ENWW Certificate of Volatility ENWW Hewlett Packard Certificate of Volatility Model HP LJ M1132 MFP HP LJ M1136 MFP Part Number CE847A CE849A Address Hewlett Packard Company 11311 Chinden Blvd Boise ID 83714 Volatile Memory Does the device contain volatile memory Memory whose contents are lost when power is removed x Yes No If Yes please describe the type size function and steps to clear the memory below Type SRAM DRAM etc Size Function Steps to clear memory SDRAM 8MB Print S can job specific information Power off the printer and information stored in RAM disk Type SRAM DRAM etc Size Function Steps to clear memory Type SRAM DRAM etc Size Function Steps to clear memory Non Volatile Memory Does the device contain non volatile memory Memory whose contents are retained when power is removed Xl Yes L No If Yes please describe the type size function and steps to clear the memory below Type Flash EEPROM etc Size Function Steps to clear memory EEPROM 8kB Printer specific data such as page Perform a cold reset as explained in count configuration etc SM Type Flash EEPROM etc Size Function Steps to clear memory NAND Flash 128MB Print Scan drivers and Firmware Service tool Type Flash EEPROM etc Size Function Steps to clear memory
45. 99 Scanner drive assembly HP LaserJet Professional M1210 MFP series 200 Chapter 3 Parts and diagrams ENWW ENWW Table 3 13 Scanner drive assembly HP LaserJet Professional M1210 MFP series Not shown Description Scanner drive assembly Clamp motor scanner Motor DC Carriage scanner Scanner 1200 PPI assembly Gear worm pinion Gear drag Cable scan module Part number Qty CE841 60111 1 CE841 00017 1 CE538 60128 1 CE841 40017 1 Q8418 60043 1 CC334 40078 1 Q8180 40007 1 CE841 60104 1 Scanner and ADF assemblies 201 ADF assembly HP LaserJet Professional M1210 MFP series 202 Chapter3 Parts and diagrams ENWW Table 3 14 ADF assembly HP LaserJet Professional M1210 MFP series Ref Description Part number Qty 1 Top cover ADF CE841 60112 1 2 Core ADF CE841 60114 1 3 Base ADF CE841 60113 1 ENWW Scanner and ADF assemblies 203 ADF top cover HP LaserJet Professional M1210 MFP series 204 Chapter3 Parts and diagrams ENWW Table 3 15 ADF top cover HP LaserJet Professional M1210 MFP series Description Part number Pre pick arm assembly ADF CB780 60032 ENWW Scanner and ADF assemblies 205 ADF core HP LaserJet Professional M1210 MFP series 206 Chapter3 Parts and diagrams ENWW Table 3 16 ADF core HP LaserJet Professional M1210 MFP series Description Part number Pad friction ADF CB780 80008 Separation pad assembly ADF CB780 60009 ENWW Scanner and ADF ass
46. AaBkhCc AaBbCc AaBbCc The paper might not meet HP specifications Use paper that meets HP specifications If toner smears appear on the leading edge of the paper the paper guides are dirty or debris has accumulated in the print path Clean the paper guides and the paper path The print cartridge might be defective Replace the print cartridge The fuser temperature might be too low In the printer driver make sure the appropriate paper type is selected The toner smears easily when touched AaBbCc f cun A AaBbCc AaBbCc The product is not set to print on the type of paper on which you want to print In the printer driver select the Paper Quality tab and set Paper Type to match the type of paper on which you are printing Print speed might be slower if you are using heavy paper The paper might not meet HP specifications Use paper that meets HP specifications The paper path might need cleaning Clean the paper path The power source might be defective Plug the product directly into an AC outlet instead of into a power strip The fuser temperature might be too low In the printer driver make sure the appropriate paper type is selected ENWW Solve image quality problems 139 140 Problem Cause Solution Marks repeatedly appear at even The product is not set to print on the type of intervals on the page AaBbC
47. Alcohol is flammable Keep the alcohol and cloth away from an open flame Before you close the product and plug in the power cord allow the alcohol to dry completely amp NOTE In certain areas of California air pollution control regulations restrict the use of liquid Isopropyl Alcohol IPA as a cleaning agent In those areas of California disregard the previous recommendations and use a dry lint free cloth moistened with water to clean the pickup roller 7 Use a dry lint free cloth to wipe the pickup roller to remove loosened dirt 9t X ENWW Clean the product 147 8 Allow the pickup roller to dry completely before you reinstall it in the product 9 Reconnect the power cord 148 Chapter 2 Solve problems ENWW Clean the separation pad The separation pad wears out with normal use Using poor quality paper can cause the separation pad to wear out more frequently If the product regularly pulls multiple sheets of paper at a time you might need to clean or replace the separation pad A WARNING Before cleaning the separation pad turn the product off disconnect the power cord from the wall outlet and then wait for the product to cool 1 Disconnect the power cord from the product 2 Remove the paper and close the input tray Set the product on its side A CAUTION The scanner assembly opens when the product is on its side 3 Atthe bottom of the product unscrew the two screws h
48. Ap LASERJET PROFESSIONAL M1130 M1210 MFP SERIES Service Manual 7 HP LaserJet Professional M1130 M1210 MFP series Service Manual Copyright and License Trademark Credits 2010 Copyright Hewlett Packard Microsoft Windows Windows XP and Development Company L P Windows Vista are U S registered trademarks of Microsoft Corporation Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number CE841 90985 Edition 1 4 2010 Conventions used in this guide AC TIP Tips provide helpful hints or shortcuts D Ef NOTE Notes provide important information to explain a concept or to complete a task A CAUTION Cautions indicate procedures that you should follow to avoid losing data or damaging the product A WARNING Warnings alert you to specific procedures that you should follow to avoid personal injury catastrophic loss of data or extensive damage to the product ENWW Conventions used in this guide ENWW Table of contents
49. Chapter 1 Removal and replacement ENWW Fuser Before proceeding remove the following components e Paper delivery tray See Paper delivery tray output bin extension on page 21 e Left cover See Left cover on page 22 e Right cover See Right cover on page 25 e Front cover See Front cover on page 28 e Scanner assembly See Scanner assembly on page 30 e Cartridge door See Cartridge door on page 33 e Topcover See Top cover on page 36 e Rear cover See Rear cover on page 38 e Formatter PCA primary See Formatter PCA on page 68 e Fax PCA HP LaserJet Professional M1210 MFP series only See Fax PCA on page 70 Remove the fuser 1 Disconnect one connector callout 1 remove five screws callout 2 and then remove the sheet metal formatter stay callout 3 amp NOTE One screw has a flat washer and lock washer Make sure that this screw is correctly positioned when the assembly is reinstalled Figure 1 115 Remove the fuser 1 of 6 fu ENWW Main assemblies 79 2 Remove the black plastic engine controller PCA stay callout 1 Figure 1 116 Remove the fuser 2 of 6 2 3 Disconnect one connector callout 1 and then remove the wire harness callout 2 from the guide callout 3 Figure 1 117 Remove the fuser 3 of 6 80 Chapter1 Removal and replacement ENWW 4 Disconnect four connectors callout 1 and then release the wire harnesses callout 2 from the g
50. EC the R amp TTE Directive 1999 5 EC Annex II and carries the CE Marking C accordingly This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 For regulatory purposes this product is assigned a Regulatory model number This number should not be confused with the product name or the product number s 3 Telecom approvals and standards appropriate for the target countries regions have been applied to this product in addition to those listed above 4 This product uses an analog fax accessory module which Regulatory Model numbers are BOISB 0906 00 US LIU or BOISB 0906 01 EURO LIU as needed to meet technical regulatory requirements for the countries regions this product will be sold Boise Idaho USA December 2009 For regulatory topics only European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department HQ TRE Standards Europe Herrenberger Strasse 140 D 71034 B blingen FAX 49 7031 14 3143 http www hp com go certificates USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise ID 83707 0015 Phone 208 39
51. Figure 1 146 Figure 1 147 Figure 1 148 Figure 1 149 Figure 1 150 Figure 2 1 Figure 2 2 Figure 2 3 Figure 2 4 Figure 2 5 Figure 2 6 Figure 2 7 Figure 3 1 Figure 3 2 Figure 3 3 Figure 3 4 Figure 3 5 Remove the fuser 5 Of 6 1 unen e eh dE let eet Rer eedem 81 Remove the Tusar E OTO EE 82 Reinstall the fuser correct wire harness installation eesssseseeee 83 Reinstall the fuser incorrect wire harness installation ccccceseccccecesseeceeceeseseeeeceaeseceeeeaneeees 83 Remove the pickup assembly 1 of 84 Remove the pickup assembly 2 of 85 Remove the pickup assembly 3 of 85 Remove the pickup assembly 4 of pi 86 Remove the pickup assembly 5 of 86 Remove the pickup assembly 6 of pi 87 Reinstall the pickup assembly 1 of 4 correct ground spring position sesssss 88 Reinstall the pickup assembly 2 of 4 incorrect ground spring position 88 Reinstall the pickup assembly 3 of 4 lift plate in raised position ssssssssssssss 89 Reinstall the pickup assembly 4 of 4 lift plate in lowered position sssssssssssse 89 Remove the pickup solenoid 1 of 90 Remove the pickup solenoid 2 of 6 91 Remove the pickup solenoid 3 of 6 91 Remove the pickup solenoid 4 of 6 92 Remove the pickup solenoid of 92 Remove the pickup solenoid 6 of 93 Remove th
52. Fuser film assembly 220 V Part number RM1 7733 000CN RM1 7734 000CN RM1 7892 000CN RM1 7902 000CN RM1 7735 000CN RM1 7893 000CN RM1 6872 000CN RM1 6873 000CN Internal assemblies 213 Internal assemblies 2 of 3 Figure 3 5 Internal assemblies 2 of 3 ENWW 214 Chapter3 Parts and diagrams ENWW Table 3 20 Internal assemblies 2 of 3 Description Pickup transfer frame assembly Transfer roller Paper pickup sensor PCA assembly Roller paper pickup Separation pad assembly Part number RM1 7737 000CN RM1 4023 000CN RM1 7894 000CN RL1 2593 000CN RM1 4006 000CN Internal assemblies 215 Internal assemblies 3 of 3 Figure 3 6 Internal assemblies 3 of 3 ANNE UR Mis W SA 216 Chapter3 Parts and diagrams ENWW ENWW Table 3 21 Internal assemblies 3 of 3 Description Laser scanner assembly Motor PCA assembly Cable flat Motor DC 24 V Part number RM1 6878 000CN RM1 7895 000CN RM1 7604 000CN RL1 2591 000CN Internal assemblies 217 PCAs Figure 3 7 PCAs ENWW 218 Chapter 3 Parts and diagrams ENWW Table 3 22 PCAs Description Engine control PCA assembly 110 V Engine control PCA assembly 220 V Delivery sensor PCA assembly Paper pickup sensor PCA assembly Motor PCA assembly Part number RM1 7892 000CN RM1 7902 000CN RM1 7893 000CN RM1 7894 000CN RM1 7895 000CN PCAs 219 A
53. HE SALE OF THIS PRODUCT TO YOU ENWW HP s Premium Protection Warranty LaserJet print cartridge limited warranty statement 237 End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT This End User License Agreement EULA is a contract between a you either an individual or the entity you represent and b Hewlett Packard Company HP that governs your use of the software product Software This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software including a license agreement in online documentation The term Software may include i associated media ii a user guide and other printed materials and iii online or electronic documentation collectively User Documentation RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS AND CONDITIONS OF THIS EULA BY INSTALLING COPYING DOWNLOADING OR OTHERWISE USING THE SOFTWARE YOU AGREE TO BE BOUND BY THIS EULA IF YOU DO NOT ACCEPT THIS EULA DO NOT INSTALL DOWNLOAD OR OTHERWISE USE THE SOFTWARE IF YOU PURCHASED THE SOFTWARE BUT DO NOT AGREE TO THIS EULA PLEASE RETURN THE SOFTWARE TO YOUR PLACE OF PURCHASE WITHIN FOURTEEN DAYS FOR A REFUND OF THE PURCHASE PRICE IF THE SOFTWARE IS INSTALLED ON OR MADE AVAILABLE WITH ANOTHER HP PRODUCT YOU MAY RETURN THE ENTIRE UNUSED PRODUCT 1 THIRD PARTY SOFTWARE The Software may include in addition to HP
54. HP parts or accessories www hp com buy parts Order through service or support providers Contact an HP authorized service or support provider Related documentation and software Table 3 2 Related documentation and software Item Description Part number HP LaserJet M1130 M1210 MFP SERIES User Guide Product user guide CE841 90904 HP LASERJET PROFESSIONAL M1130 1210 MFP SERIES English service manual this CE841 90985 Service Manual manual Supplies part numbers Table 3 3 Supplies part numbers Item Description Part number HP LaserJet print cartridge Print cartridge CE285A new WW CC388A new China CE285 67901 service WW CC388 67901 service China 180 Chapter3 Parts and diagrams ENWW Customer replaceable units CRU kit part numbers Table 3 4 Customer replaceable units CRU kit part numbers Item Description Part number Kit pickup roller Pickup roller CE841 67901 Instruction sheet Kit separation pad Separation pad CE841 67902 Instruction sheet Kit paper pickup tray Paper pickup tray CE841 67903 Instruction sheet Kit paper delivery tray Paper delivery tray CE841 67904 Instruction sheet Kit Short media extender tool Short media extender tool CE841 67905 Instruction sheet ENWW Order parts by authorized service providers 181 Whole unit replacement part numbers Table 3 5 Whole unit replacement part numbers Item Description HP LaserJet Professional
55. HP specifications The paper path might need cleaning Clean the paper path Dropouts appear AaBbCc AabBbcc Aaabcc AaBbCc AaB cc A single sheet of paper might be defective Try reprinting the job The moisture content of the paper is uneven or the paper has moist spots on its surface The paper lot is flawed The manufacturing processes can cause some areas to reject toner The print cartridge might be defective or low Try different paper such as high quality paper that is intended for laser printers Replace the print cartridge 138 Chapter2 Solve problems ENWW Problem Cause Solution Vertical streaks or bands appear on the page AdaBbc AaBbc AcdBbC AaBbc AaBbc The print cartridge might be defective Replace the print cartridge The amount of background toner shading becomes unacceptable AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc The paper might not meet HP specifications Use a different paper with a lighter basis weight The print density setting is too high Decrease the print density setting This decreases the amount of background shading Very dry low humidity conditions can increase the amount of background shading Check the product environment The print cartridge might be defective or low Replace the print cartridge Toner smears appear on the paper AaBbCc AaBbcc
56. Jet Professional M1130 MFP series Assembly view HP LaserJet Professional M1130 MFP series on page 187 CE832 60001 Formatter PCA assembly HP LaserJet Professional M1210 MFP series Assembly view HP LaserJet Professional M1210 MFP series on page 189 CE833 60001 Fax card Billow DAA US HP LaserJet Professional M1210 MFP series Assembly view HP LaserJet Professional M1210 MFP series on page 189 CE841 00014 Control panel spring Assembly view HP LaserJet Professional M1130 MFP series on page 187 CE841 00014 Control panel spring Assembly view HP LaserJet Professional M1210 MFP series on page 189 CE841 00017 Clamp motor scanner Scanner drive assembly HP LaserJet Professional M1130 MFP series on page 195 CE841 00017 Clamp motor scanner Scanner drive assembly HP LaserJet Professional M1210 MFP series on page 201 CE841 00020 Spring SSA latch ADF scanner assembly HP LaserJet Professional M1210 MFP series on page 199 CE841 40005 Control panel mount Assembly view HP LaserJet Professional M1130 MFP series on page 187 CE841 40005 Control panel mount Assembly view HP LaserJet Professional M1210 MFP series on page 189 CE841 40017 Carriage scanner Scanner drive assembly HP LaserJet Professional M1210 MFP series on page 201 CE841 4
57. Jet Professional M1210 MFP series CE841 60109 Assembly view HP LaserJet Professional M1210 MFP series on page 189 Control panel mount CE841 40005 Assembly view HP LaserJet Professional M1130 MFP series on page 187 Control panel mount CE841 40005 Assembly view HP LaserJet Professional M1210 MFP series on page 189 Control panel spring CE841 00014 Assembly view HP LaserJet Professional M1130 MFP series on page 187 Control panel spring Control panel Western HP LaserJet Professional M1210 MFP series CE841 00014 CE841 60110 Assembly view HP LaserJet Professional M1210 MFP series on page 189 Assembly view HP LaserJet Professional M1210 MFP series on page 189 Core ADF CE841 60114 ADF assembly HP LaserJet Professional M1210 MFP series on page 203 Core ferrite ribbon core ROHS 9170 2385 Assembly view HP LaserJet Professional M1130 MFP series on page 187 Alphabetical parts list 221 Table 3 23 Alphabetical parts list continued Description Part number Table and page Core ferrite ribbon core ROHS 9170 2385 Assembly view HP LaserJet Professional M1210 MFP series on page 189 Cover I O HP LaserJet Professional M1130 MFP series CE847 40009 Assembly view HP LaserJet Professional M1130 MFP series on page 187 Cover I O HP LaserJet Professional M1130 MFP
58. LJ M1132 110 V M1130 MFP series Part number CE847 67001 replacement CE847 69001 exchange LJ M1132 220 V CE847 67002 replacement CE847 69002 exchange LJ M1136 220 V CE849 67002 replacement CE849 69002 exchange HP LaserJet Professional LJM1212nf WCP USFax 110 V M1210 MFP series CE841 67001 replacement CE841 69001 exchange LJ M1212nf WCP EUFax 220 V CE841 67003 replacement CE841 69003 exchange LJ M1212nf ACP USFax 220 V CE841 67004 replacement CE841 69004 exchange LJ M1212nf ACP USFax 110 V CE841 67006 replacement CE841 69006 exchange LJ M1214nfh 220 V CE842 67001 replacement CE842 69001 exchange LJ M1216nfh ACP 220 V CE843 67001 replacement CE843 69001 exchange LJ M1216nfh WCP 220 V CE843 67002 replacement CE843 69002 exchange LJ M1217nfw 110 V CE844 67001 replacement CE844 69001 exchange LJ M1213nf ACP 220 V CE845 67001 replacement CE845 69001 exchange LJ M1213nf WCP 220 V CE845 67002 replacement CE845 69002 exchange 182 Chapter3 Parts and diagrams ENWW How to use the parts lists and diagrams A CAUTION Be sure to order the correct part When looking for part numbers for electrical components pay careful attention to the voltage that is listed Doing so will make sure that the part number selected is for the corre
59. No If Yes please describe the type size function and steps to clear the mem ory below Type Flash EEPROM etc Size Function Steps to clear memory EEPROM 8kB Printer specific data such as page Perform a cold reset as explained in count configuration etc SM Type Flash EEPROM etc Size Function Steps to clear memory NAND Flash 128MB Print Scan Fax drivers and Firmware Service tool And fax jobs not printed out Type Flash EEPROM etc Size Function Steps to clear memory Mass Storage Does the device contain mass storage memory Hard Disk Drive Tape Backup L Yes X No If Yes please describe the type size function and steps to clear the mem ory below Type HDD Tape etc Size Function Steps to clear memory Type HDD Tape etc Size Function Steps to clear memory Author Information Name Title Email Business Unit Technical Marketing Engineer IPG Date Prepared 09 10 2009 252 Appendix C Regulatory information ENWW Safety statements Laser safety The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Compliance is mandatory for products marketed in the United States The device is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Per
60. P series on page 189 Cable engine 24 V 3 1 CE847 60109 Assembly view HP LaserJet Professional M1130 MFP series on page 187 Cable engine 24 V 4 1 CE847 60107 Assembly view HP LaserJet Professional M1210 MFP series on page 189 Cable flat RM1 7604 000CN Internal assemblies 3 of 3 on page 217 220 Chapter 3 Parts and diagrams ENWW Table 3 23 Alphabetical parts list continued Description Cable scan module Part number CE847 60106 Table and page Scanner drive assembly HP LaserJet Professional M1130 MFP series on page 195 Cable scan module CE841 60104 Scanner drive assembly HP LaserJet Professional M1210 MFP series on page 201 Carriage scanner CE847 40007 Scanner drive assembly HP LaserJet Professional M1130 MFP series on page 195 Carriage scanner CE841 40017 Scanner drive assembly HP LaserJet Professional M1210 MFP series on page 201 Clamp motor scanner CE841 00017 Scanner drive assembly HP LaserJet Professional M1130 MFP series on page 195 Clamp motor scanner CE841 00017 Scanner drive assembly HP LaserJet Professional M1210 MFP series on page 201 Control panel HP LaserJet Professional M1130 MFP series CE841 60107 Assembly view HP LaserJet Professional M1130 MFP series on page 187 Control panel Asian HP Laser
61. Sd ok 1 E By Josuas Josues UIPIM eIpoyy fueniap een zor e 7 S m IER aert jeuueu a bd goer EE es SEI LH LHL E z SEN z ka J8je9u jesn4 Jojsiuueu 922 o4w V0SMS GE Sr E waan yms z Z Joop ebpuueo yun Jesn4 VOd eAug Joo M s E Ee 7 7 i g 7 E i 7 o nan oov arx c _ us 106Sd ae S CH CT uas joquinu n w zapz eo JOJOW ule si e dbe o o vog elonuoo eui amp u3 ui o s ano S u ano Si c ER is Lier K 5 ji l zoer k HE Bo Be z9sr Be VIS o wel nvz P piousjos dnyaig TI as Be P eu 2 Bz LW Losr J pewo4 Jon ure E DES z os cl 1931 ano lt q BEI voer woms a 0011MS d O0HCOJ3 yoyms amod 113 T z T 9 E NOTE General c ENWW 116 Chapter2 Solve problems Internal print quality test pages Cleaning page If you are experiencing toner specks or dots on the printouts clean the paper path This process uses a transparency to remove dust and toner from the paper path Do not use bond or rough paper AoBbGc AQBbGc AoBbCC AaBbCc AGBDGC NOTE For best results use a sheet of transparency If you do not have any transparencies you can use copier grade paper 60 to 163 g m 16 to 43 Ib that has a smooth surface ENWW 1 Make sure that the product is idle and the ready light is on amp NOTE If the product is in the auto off state the ready ligh
62. anaana reae a aaa Aa 83 Pickup assembly gg tice cr ide ee ede ct Wee verge eee ede eee ee ae ee 84 Remove the pickup assembly ssssssssssssssse eene 84 ENWW Reinstall the pickup assembly sse ene 88 PICKUP solenoid 90 Remove the pickup solenoid 00 0 2 cccccecce eee e cece eeeeeeeeeeeeaecaecaeeeeeeeeeeeeeeeeeeteeteees 90 Engine controller PCA cecccccccecceescteeeeeccseeeeceeeeeesneneeeeeeeeeessneeeeseneeeseneeseeeeesseneeeeeeseenenaaees 94 Remove the engine controller PCA ssssss ee 94 Reinstall the engine controller PCA sssse 98 2 Solve problems iod ie to eases saad cashes Esc ep cA esa ce sa ui Re cde de Cee a A es ec I PCs eA I LIAE 101 ee e eeler Ee EE 102 Troubleshooting process sssssssseseeenene eene eerie esse enn aeee eee dn nennen en rens nennen nen 105 Determine the problem source ssssssssssssssssseseeee nennen nnn enses nnne 105 Power subsystem 2 e Ec place E Ri cet eB eL eR Ra LE ER PR CO o bie Ed el 106 Power On checks sssssssssssssssseeeeeeer rennen nennen nennen rn nnn nns 106 Tools for troubleshooting eiit ridic eene seat ei e ERE sedecdea RE Dod dR ERR dde TR EE RR dde AEAE 107 Individual component diagnostics sssssen emen 107 Engine diagnostics 3 trit odd e ee EES 107 Engine test Dutton ioci enero ERE
63. any L P www hp com CE841 90985
64. aper by rotating your hands in the opposite direction e Do not let print paper stack up in the output bin The print paper type and the amount of toner used affect the output bin capacity e Check the power connection Make sure that the power cord is firmly connected to both the product and the power supply box Plug the power cord into a grounded power outlet ENWW Clear jams 135 Change jam recovery When the Jam Recovery feature is turned on the product reprints any pages that are damaged during a jam 1 Use the printer driver to change the default settings Follow the appropriate procedure depending on the operating system you are using Windows XP Windows Server 2003 and Windows Server 2008 using the default Start menu view a Click Start and then click Printers and Faxes b Right click the driver icon and then select Properties c Click the Device Settings tab Windows XP Windows Server 2003 and Windows Server 2008 using the Classic Start menu view a Click Start click Settings and then click Printers b Right click the driver icon and then select Properties c Click the Device Settings tab Windows Vista and Windows 7 a Click Start click Control Panel and then in the category for Hardware and Sound click Printer b Right click the driver icon and then select Properties c Click the Device Settings tab Mac OS X 10 4 a From the Apple menu e amp click the System Preferences menu and then
65. at the right side of the product Remove the front cover 1 of 4 Release one tab callout 1 at the left side of the product Remove the front cover 2 of 4 ZEE 28 Chapter 1 Removal and replacement ENWW 3 Rotate the bottom of the cover away from the product to release it Figure 1 40 Remove the front cover 3 of 4 4 Remove the cover Figure 1 41 Remove the front cover 4 of 4 ENWW Covers 29 Scanner assembly Before proceeding remove the following components e Paper delivery tray See Paper delivery tray output bin extension on page 21 e Left cover See Left cover on page 22 Remove the scanner assembly 1 HP LaserJet Professional M1130 MFP series Disconnect one FFC callout 1 HP LaserJet Professional M1210 MFP series Disconnect one FFC callout 1 and one wire harness connector callout 2 Figure 1 42 Remove the scanner assembly 1 of 5 HP LaserJet Professional M1130 MFP series 30 Chapter 1 Removal and replacement ENWW 2 Support the scanner assembly and then release one tab callout 1 and remove the scanner support callout 2 A CAUTION The scanner assembly is not captive and can easily be separated from the product base if it is opened too far Figure 1 44 Remove the scanner assembly 3 of 5 1 3 HP LaserJet Professional M1130 MFP series only Carefully feed the FFC through the slot in the chassis callout 1 and then lift the scanner assembly up and o
66. atable 2 If the failure is intermittent how much time elapses between failures 3 If the unit connected to any of the following give the manufacturer and model number Personal computer Modem Network 4 Additional comments HOW WILL YOU PAY FOR THE REPAIR Under warranty Purchase received date Attach proof of purchase or receiving document with original received date Maintenance contract number Purchase order number Except for contract and warranty service a purchase order number and or authorized signature must accompany any request for service If standard repair prices do not apply a minimum purchase order is required Standard repair prices can be obtained by contacting an HP authorized repair center Authorized signature Phone Billing address Special billing instructions 242 Appendix A Service and support ENWW ENWW Specifications e Physical specifications e Power consumption e X Acoustic specifications e Environmental specifications 243 Physical specifications Table B 1 Physical specifications Specification HP LaserJet Professional M1130 MFP HP LaserJet Professional M1210 MFP series series Product weight 7 0 kg 15 4 Ib 8 3 kg 18 3 Ib Product height 250 mm 9 8 in 306 mm 12 0 in Product depth 265 mm 10 4 in 265 mm 10 4 in Product width 415 mm 16 3 in 435 mm 17 1 in 1 Values are based
67. atch Control panel Chapter 1 Removal and replacement ENWW ENWW Figure 1 3 Parts removal order HP LaserJet Professional M1130 MFP series scanner Scanner assembly Scanner lid White plate document backing Scanner assembly Scanner bezel Scan drive system Cable scan module DC servo motor 1200 PPI scanner assembly SSA latch Control Panel Parts removal order 7 8 Figure 1 4 Parts removal order product base Print cartridge Pickup roller amp transfer roller Paper pickup tray amp paper delivery tray Printer side covers Fax card amp fomatter Cartridge door Front cover Top cover Rear cover Formatter stay Separation pad Fuser Sensor PCA Film assembly Power PCA Cover scanner Laser scanner assembly Motor Motor PCA Chapter 1 Removal and replacement ENWW Pickup roller A CAUTION Donottouch the sponge portion of the roller Skin oils can cause paper handling problems Product base pickup roller 1 Lift the scanner assembly and open the print cartridge door 2 Release two tabs callout 1 Figure 1 5 Remove the product base pickup roller 1 of 2 3 Rotate the roller callout 2 away from the product to remove it Figure 1 6 Remove the product base pickup roller 2 of 2 ENWW Pickup roller 9 ADF pre pickup arm and pickup roller NOTE HP LaserJet Professional M1210 MFP series only Remove the ADF pre pickup arm and pickup roller T 2 Open the ADF t
68. ater flexibility in performing defective parts replacement If during the diagnosis period HP identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts 1 Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service 2 Parts for which customer self repair is optional These parts are also designed for Customer Self Repair If however you require that HP replace them for you this may be done at no additional charge under the type of warranty service designated for your product Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the phone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for
69. ave been scratched Replace the print cartridge Black dots or streaks appear on the copy Ink glue correction fluid or an unwanted substance might be on the document feeder Clean the document feeder scanning strip The power to the product might have fluctuated Reprint the job Copies are too light or dark The printer driver or product software settings might be incorrect Verify that the quality settings are correct See the product software Help for more information about changing the settings Text is unclear The printer driver or product software settings might be incorrect Verify that the quality settings are correct Verify that the EconoMode setting is off See the product software Help for more information about changing the settings 142 Chapter 2 Solve problems ENWW Scan quality problems Prevent scan quality problems The following are a few simple steps you can take to improve copy and scan quality Use high quality originals Load the paper correctly If the paper is loaded incorrectly it might skew which causes unclear images Adjust the software settings according to how you plan to use the scanned page If your product frequently feeds more than one page at a time the separation pad might need to be cleaned or replaced Use or make a carrier sheet to protect your originals Solve scan quality problems ENWW Problem Cause Solution Blank
70. ay Verify that the paper is loaded correctly and that the paper guides are not too tight or too loose against the stack There might be a jam in the paper path Clear any jams in the product The paper might not meet HP specifications Air pockets inside envelopes can cause them to wrinkle Use a different paper such as high quality paper that is intended for laser printers Remove the envelope flatten it and try printing again Toner appears around the printed characters The paper might be loaded incorrectly Turn over the stack of paper in the tray If large amounts of toner have scattered around the characters the paper might have high resistivity Use a different paper such as high quality paper that is intended for laser printers An image that appears at the top ofthe page in solid black repeats farther down the page in a gray field AaBbCc ENWW Software settings might affect image printing In your software program change the tone darkness of the field in which the repeated image appears In your software program rotate the whole page 180 to print the lighter image first The order of images printed might affect printing Change the order in which the images are printed For example have the lighter image at the top of the page and the darker image farther down the page A power surge might have affected the product If the de
71. carriage assembly nennen enne nne 56 Remove the CIS scanner carriage assembly eese 56 CIS scanner motor gears and scanner light bar 2 0 2 0 cccccceeceeeeeeeeeeee eee e eee teeeteeteeeteeeneees 58 Remove the CIS scanner motor gears and scanner light bar sssessssssee11en 58 GIS scanner drive gears 1i perdere Dich iude pe E eee ch ee 61 Remove the CIS scanner drive gears 00 0 ceeeeeeeeeeeeeeeeeeceeeeeeeeeeeennaeeeeeeeeeenaees 61 Main ET nulo RU ENEE Eed ZA 62 Gontrol panel assemibly eet ttt tet lect t t te Obl ein Deed intereses 62 Remove the control panel assembly en 62 Reinstall the control panel assembly sssssse eene 64 Power switch assembly iq e Ee a tet UD a ah adds 66 Remove the power switch assembly emen 66 Formatter T n 68 Remove the formatter PCA 4 cci iet nete ee te cet e RI Re Ded ne aded 68 FaxcPCA IE 70 Remove the Fax PORA uet uten Un e edere eet 70 Laser scanner assembly 0 E i It hdd Fo Pipe e AIO TEE ober 71 Remove the laser scanner assembly sss eene 71 Reinstall the laser scanner assembly sssssssseeee enn 73 Mainimotorc 4 5 one I ULL edet E UM od aL T II 74 Remove the main motor enne nnns 74 Reinstall the main motor drive bet 78 FUSER D AME 79 Remove ME MSE i 79 Reinstall the fuser iaa a aeaaeae e ae a aa aa
72. click the Print amp Fax icon b Click the Printer Setup button Mac OS X 10 5 and 10 6 a From the Apple menu e amp click the System Preferences menu and then click the Print amp Fax icon b Select the product in the left side of the window c Click the Options amp Supplies button d Click the Driver tab 2 Click the Auto option or the Off option under Jam Recovery 136 Chapter2 Solve problems ENWW Solve paper handling problems The following problems with paper cause print quality deviations jamming or damage to the product Problem Cause Solution Poor print quality or toner adhesion The paper is too moist too rough too heavy or too smooth is embossed or from a faulty paper lot Try another kind of paper between 100 and 250 Sheffield with 4 to 6 moisture content Dropouts jamming or curl Excessive curl The paper has been stored incorrectly Store paper flat in its moisture proof wrapping The paper has variability from one side to the other Turn the paper over The paper is too moist has the wrong grain direction or is of short grain construction Use long grain paper The paper varies from side to side Turn the paper over Jamming damage to product The paper has cutouts or perforations Use paper that is free of cutouts or perforations Problems with feeding The paper has ragged edges The paper varies from side to side
73. control to the correct length Solve paper handling problems 137 Solve image quality problems You can prevent most print quality problems by following these guidelines e Use paper that meets HP specifications e Clean the product as necessary See Clean the product on page 145 Image defects table General print quality issues The following examples depict letter size paper that has passed through the product short edge first These examples illustrate problems that would affect all of the pages that you print The topics that follow list the typical cause and solution for each of these examples Problem Cause Solution Print is light or faded Aa Ce Aa Ce Aa Ce Aa Ce Aa Ce The paper might not meet HP specifications Use paper that meets HP specifications The print cartridge might be defective or low If you use a non HP print cartridge no messages appear on the product control panel Replace the print cartridge If the print cartridge is not low or empty inspect the toner roller to see if the roller is damaged If it is replace the print cartridge If the whole page is light the print density adjustment is too light or EconoMode might be turned on Adjust the print density and disable EconoMode in the printer driver Toner specks appear AaBbGc AgBoGc AaBbCe AaBbCc AaBbCc The paper might not meet HP specifications Use paper that meets
74. ct model E NOTE In this manual the abbreviation PCA stands for printed circuit board assembly Components described as a PCA might consist of a single circuit board or a circuit board plus other parts such as cables and sensors The figures in this chapter show the major subassemblies in the product and their component parts A parts list table follows each exploded view assembly diagram Each table lists the item number the associated part number and the description of each part If a part is not listed in the table then it is not a field replacement unit FRU ENWW How to use the parts lists and diagrams 183 Assembly locations Base product no optional trays or accessories Figure 3 1 Locations of major components HP LaserJet Professional M1130 MFP series T k DOE 1 Scanner lid 2 Scanner assembly 3 Output bin with extension for long paper 4 Print cartridge door lift tab 5 Input tray 6 Short media extender tool 7 Power button 8 Control panel 184 Chapter 3 Parts and diagrams ENWW Figure 3 2 Locations of major components HP LaserJet Professional M1210 MFP series 1 Document feeder 2 Document feeder output bin 3 Scanner lid 4 Scanner assembly 5 Output bin with extension for long paper 6 Print cartridge door lift tab 7 Input tray 8 Short media extender tool 9 Power button 10 Control panel ENWW Assembly locations 185
75. d replacement ENWW 2 Remove the black plastic engine controller PCA stay callout 1 Figure 1 134 Remove the pickup solenoid 2 of 6 J 2 3 Disconnect one connector callout 1 and then release the wire harness callout 2 from the guide callout 3 Figure 1 135 Remove the pickup solenoid 3 of 6 X 7 9h 7 E LN 2 S s z ENWW Main assemblies 91 4 Release the wire harness callout 1 from the guide callout 2 Figure 1 136 Remove the pickup solenoid 4 of 6 5 Remove one screw callout 1 Figure 1 137 Remove the pickup solenoid 5 of 6 92 Chapter 1 Removal and replacement ENWW 6 Remove the pickup solenoid Figure 1 138 Remove the pickup solenoid 6 of 6 ENWW Main assemblies 93 Engine controller PCA Before proceeding remove the following components e Paper delivery tray See Paper delivery tray output bin extension on page 21 e Left cover See Left cover on page 22 e Right cover See Right cover on page 25 e Frontcover See Front cover on page 28 e Scanner assembly See Scanner assembly on page 30 e Cartridge door See Cartridge door on page 33 e Top cover See Top cover on page 36 e Rear cover See Rear cover on page 38 e Formatter PCA primary See Formatter PCA on page 68 e Fax PCA HP LaserJet Professional M1210 MFP series only See Fax PCA on page 70 Remove the engine controller PCA 1 Disconnect one co
76. ders nnne 180 Order replacement parts ta tete e tee a a a anaa taaa 180 Related documentation and software e 180 SUPPLIES part numbers 2 cette aea tea tenere dt a e n tpa exe e ee 180 Customer replaceable units CRU kit part numbers sse 181 Whole unit replacement part numbers sss eene 182 How to use the parts lists and dagrams eene nne nennen nnns 183 Assembly loCations m 184 Base product no optional trays or accessories sssssesseenetire rte neenssenereresresrtrtttrnrt nnn 184 AASSOIMBIY VIG ce 186 Assembly view HP LaserJet Professional M1130 MFP series sssssesssssss 186 Assembly view HP LaserJet Professional M1210 MFP series sssssesssssss 188 Scanner and ADF assemblies sssssssssssssssssssesee eere ee en nnne en nnn enhn nennen nnne 190 Scanner assembly 1 of 2 HP LaserJet Professional M1130 MFP series 190 Scanner assembly 2 of 2 HP LaserJet Professional M1130 MFP series 192 Scanner drive assembly HP LaserJet Professional M1130 MFP series 194 ADF scanner assembly HP LaserJet Professional M1210 MFP series 196 Scanner assembly HP LaserJet Professional M1210 MFP series ssssss 198 Scanner drive assembly HP LaserJet Profes
77. dialog box 3 Click the Device settings tab and then move the Print Density slider to the desired setting 4 Click the Apply button to accept the setting and then click the OK button to close the dialog box Manage and configure printer drivers The product uses the paper type setting to establish many internal settings that affect print quality Always use the correct paper type setting in the printer driver Also make sure that the other settings on the Paper Quality tab in the printer driver are correct 144 Chapter2 Solve problems ENWW Clean the product Clean the pickup roller If you want to clean the pickup roller before deciding to replace it follow these instructions A WARNING Before cleaning the pickup roller turn the product off disconnect the power cord from the wall outlet and then wait for the product to cool 1 Liftthe scanner assembly and open the print cartridge door 2 Remove the print cartridge A CAUTION To prevent damage to the print cartridge minimize its exposure to direct light Cover the print cartridge with a sheet of paper ENWW Clean the product 145 3 Find the pickup roller 4 Release the small white tabs on each side of the pickup roller and rotate the pickup roller toward the front 146 Chapter2 Solve problems ENWW 5 Gently pull the pickup roller up and out 6 Dab a lint free cloth in isopropyl alcohol and scrub the roller West A WARNING
78. dium V 17 or Slow V 29 162 Chapter2 Solve problems ENWW Fax error messages Alert and warning messages appear temporarily and might require you to acknowledge the message by pressing the OK button to resume or by pressing the Cancel x button to cancel the job With certain warnings the job might not complete or the print quality might be affected If the alert or warning message is related to printing and the auto continue feature is on the product will attempt to resume printing the job after the warning has appeared for 10 seconds without acknowledgement Alert and warning messages Control panel message Description Recommended action Comm error A fax communication error occurred between the product and the sender or receiver Allow the product to retry sending the fax Unplug the product telephone cord from the wall plug in a telephone and try making a call Plug the product phone cord into a jack for another phone line Try a different phone cord If the error persists replace the fax PCA See Fax PCA on page 70 Fax delayed Send memory full Fax memory is full Cancel the fax by pressing the Cancel button Resend the fax You might need to send the fax in multiple sections if the error occurs again Fax is busy Canceled send The fax line to which you were sending a fax was busy The product has canceled sending the fax Call the recipient to ensure that the fax machine is o
79. drive assembly HP LaserJet Professional M1130 MFP series ssssseusssss 195 ADF scanner assembly HP LaserJet Professional M1210 MFP series 0 eeeeeeeeeeeeees 197 ADF scanner assembly HP LaserJet Professional M1210 MFP series ssssssssss 199 Scanner drive assembly HP LaserJet Professional M1210 MFP series seenen 201 ADF assembly HP LaserJet Professional M1210 MFP series 0 0 ect etree ee eeeeeees 203 ADF top cover HP LaserJet Professional M1210 MFP series naannnnnnnnsnsnnnnnennnsssnrnnnrnrsesenne 205 ADF core HP LaserJet Professional M1210 MFP series ccecceeeeseeeeceeceaeeeeaneeseeeeaeeeeeeees 207 ADF pre pick arm assembly HP LaserJet Professional M1210 MFP series 209 Product DASE HL 211 Internal assemblies 1 of 3 EE 213 Internal assemblies 2 0f 3 EE 215 Internal assemblies e E ET 217 EE 219 Alphabetical parts let 220 Nurierical parts ISt a itte ttt men tx ne dees d ue Rd eda ed Eg una dd 227 Physical specifications 5 rrr reed ttd Le EE EA ER T EM XXX E a Fx Fa RR D 244 HP LaserJet Professional M1130 M1210 MFP series average in watts sussususs 244 HP LaserJet Professional M1130 M1210 MFP series ccccccccssecseecseeeeeeeseeeeeeeseeeesecseeeeeeee 244 Environmental specifications sssssssssssssssesssseeeeene eene nmrnnrnn sensns nnns nn nnne 245
80. e assign or otherwise transfer the HP Software except as expressly provided in this EULA 5 PROPRIETARY RIGHTS All intellectual property rights in the Software and User Documentation are owned by HP or its suppliers and are protected by law including applicable copyright trade secret patent and trademark laws You will not remove any product identification copyright notice or proprietary restriction from the Software 6 LIMITATION ON REVERSE ENGINEERING You may not reverse engineer decompile or disassemble the HP Software except and only to the extent that the right to do so is allowed under applicable law 7 CONSENT TO USE OF DATA HP and its affiliates may collect and use technical information you provide in relation to i your Use of the Software or the HP Product or ii the provision of support services related to the Software or the HP Product All such information will be subject to HP s privacy policy HP will not use such information in a form that personally identifies you except to the extent necessary to enhance your Use or provide support services 8 LIMITATION OF LIABILITY Notwithstanding any damages that you might incur the entire liability of HP and its suppliers under this EULA and your exclusive remedy under this EULA will be limited to the greater of the amount actually paid by you for the Product or U S 5 00 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR
81. e arrow buttons to select the Fax Speed menu and then press the OK button cod SC aw Use the arrow buttons to select a speed setting and then press the OK button Problems sending faxes ENWW The document stops feeding in the middle of faxing Cause Solution The maximum length of a page that you can load is 355 mm Print the document on shorter paper 14 inches Faxing of a longer page stops at this measurement If no jam exists and less than one minute has elapsed wait a moment before pressing the Cancel button If a jam exists remove the jam Then resend the job If the item is too small it can jam inside the document The minimum page size for the document feeder is 148 x feeder 105 mm 5 83 x 4 13 inches If a jam exists remove the jam Then resend the job Faxes stop during sending Cause Solution The receiving fax machine might be malfunctioning Try sending to another fax machine Solve fax problems HP LaserJet Professional M1210 MFP series only 171 Faxes stop during sending Cause Solution The telephone line might not be working Do one of the following e Turn up the volume on the product and then press the Send Fax E button on the control panel If you hear a dial tone the telephone line is working e Disconnect the product from the jack in the wall and then connect a telephone to the jack Try to make a telephone call to verify that the telephone line is work
82. e ege 214 ENWW Figure 3 6 Internal assemblies 3 of 3 216 Figure 3 7 FOCAS EE 218 ENWW xvii xviii ENWW 1 Removal and replacement e Introduction o Removal and replacement strategy e Electrostatic discharge e Required tools e Before performing service e After performing service e Post service test e Parts removal order e Pickup roller e Separation pad e Transfer roller e Covers e Scanner components e Main assemblies ENWW 2 Introduction This chapter describes the removal and replacement of field replaceable units FRUs only Replacing FRUs is generally the reverse of removal Occasionally notes and tips are included to provide directions for difficult or critical replacement procedures HP does not support repairing individual subassemblies or troubleshooting to the component level Note the length diameter color type and location of each screw Be sure to return each screw to its original location during reassembly Incorrectly routed or loose wire harnesses can interfere with other internal components and can become damaged or broken Frayed or pinched harness wires can be difficult to find When replacing wire harnesses always use the provided wire loops lance points or wire harness guides and retainers Removal and replacement strategy A WARNING Turn the product off wait 5 seconds and then remove the power cord before attempting to service the product
83. e engine controller PCA 1 of 8 sssssssssssessene mee 94 Remove the engine controller PCA 2 of 8 eene 95 Remove the engine controller PCA 3 of 8 eene 95 Remove the engine controller PCA 4 of 8 eene 96 Remove the engine controller PCA 5 of 8 eene nnns 96 Remove the engine controller PCA 6 of i eee 97 Remove the engine controller PCA 7 of 8 nnns 97 Remove the engine controller PCA 8 of i eene 98 Reinstall the engine controller PCA 1 Of 4 eene 98 Reinstall the engine controller PCA 2 Of 4 menm 99 Reinstall the engine controller PCA 3 Of 4 emen 99 Reinstall the engine controller PCA 4 Of 4 eene 100 Sample engine test page 3 ee eet ater Eed is idee ieee 107 Engine controller PCA connectors eati aAA nennt nennen trt nsns trn essent 111 Locations of major components HP LaserJet Professional M1130 MFP series 112 Locations of major components HP LaserJet Professional M1210 MFP series 113 Cross Section VIEW or RIPE eaae emu P auem 114 General timing diagraim eter euer dance edes 115 Circuit diagrams dm RE O RH EE te 116 Locations of major components HP LaserJet Professional M1130 MFP series 184 Locations of major components HP LaserJet Professional M1210 MFP series 185 Product base ote ade eO He euet dii eic e 210 Internal assemblies T of EE 212 Internal assemblies 2 0f 9 at iere teo e dtd te c
84. e following e X Increase the volume on the product and then press the Send Fax D button on the control panel If a dial tone exists the telephone line is working e Disconnectthe product from the telephone jack and then connect a telephone Try to make a telephone call to verify that the telephone line is working 174 Chapter2 Solve problems ENWW The product is not answering incoming fax calls Cause Solution A voice messaging service might be interfering with the product as it attempts to answer calls Do one of the following e Disable the messaging service e Geta telephone line that is dedicated to fax calls e Set the product answer mode to Manual In manual mode you must start the fax receive process yourself e Leave the product set to automatic mode and lower the rings to answer setting for the product to a number less than the rings to answer setting for the voice mail The product will answer all incoming calls The product might be out of paper and the memory is full Refill the paper input tray Press the OK button The product prints all of the faxes ithas saved in memory and then resumes answering fax calls Faxes are not printing Cause Solution The paper input tray is empty Load paper Any faxes that are received while the input tray is empty are stored in memory and will print after the tray has been refilled The receive to PC option might be selected and fa
85. e manufacturer in another section of this manual However due to differences between individual national PSTNs the product may not guarantee unconditional assurance of successful operation on every PSTN termination point Network compatibility depends on the correct setting being selected by the customer in preparation of its connection to the PSTN Please follow the instructions provided in the user manual If you experience network compatibility issues please contact your equipment supplier or Hewlett Packard help desk in the country region of operation Connecting to a PSTN termination point may be the subject of additional requirements set out by the local PSTN operator New Zealand Telecom Statements The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services This equipment may not provide for the effective hand over of a call to another device connected to the same line This equipment shall not be set up to make automatic calls to the Telecom 111 Emergency Service Thi
86. e power and wait for the product to initialize If the error persists replace the fuser See Fuser on page 79 52 Scanner Error The product has experienced a scanner error Turn off then on Turn off the power by using the power switch wait at least 30 seconds and then turn on the power and wait for the product to initialize If a surge protector is being used remove it Plug the product directly into the wall socket Use the power switch to turn the product on If the error persists replace the scanner assembly See Scanner assembly on page 30 ENWW Tools for troubleshooting 123 Control panel message Description Recommended action Comm error The product experienced a communication error while attempting to send or receive a fax Verify that the fax phone line is working correctly Try sending or receiving the fax again Slow down the fax speed Turn off error correction mode For more information check the fax problem solving section of this manual See Solve fax problems HP LaserJet Professional M1210 MFP series only on page 162 If the error persists replace the fax PCA See Fax PCA on page 70 Device error Press OK The product experienced an internal communication error This is a warning message only Job output might be affected Door open The cover above the print cartridge is open Close the cover Engine comm Error The product
87. e product has experienced an internal Press the OK button to continue Job output hardware error might be affected Press OK No paper pickup Press OK The product has experienced an internal hardware error Press the OK button to continue Job output might be affected Page too complex Press OK The product could not print the current page because of its complexity Press the OK button to clear the message Allow the product to finish the job or press the Cancel button to cancel the job Printer jam clear paper path The product has detected a jam in the input tray Clear the jam from the area indicated in the message and then follow the control panel instructions Settings cleared The product has cleared job settings Re enter any appropriate job settings ENWW Tools for troubleshooting 125 Clear jams When clearing jams be careful not to tear jammed paper If a small piece of paper remains in the product it could cause additional jams Common causes of jams e The input tray is loaded incorrectly or is too full NOTE When you add new paper always remove the paper from the input tray and straighten the entire stack This helps prevent multiple feeds and reduces jams e The paper does not meet HP specifications e The product might need to be cleaned to remove paper dust and other particles from the paper path Loose toner might remain in the product after a
88. e product sends the fax only at the fastest modem speed that the receiving fax machine can accept The resolution at which the fax was sent might be very high To send the fax lower the resolution and resend the fax The telephone line might be experiencing line noise Hang up and resend the fax Have the telephone company check the telephone line If the fax is being sent via a digital phone line contact the service provider The fax is being sent via an international call Allow more time to transmit fax jobs internationally The original document has a colored background Reprint the original document with a white background and then resend the fax Solve fax problems HP LaserJet Professional M1210 MFP series only 173 Problems receiving faxes E NOTE Use the fax cord that came with the product in order to ensure that the product functions correctly The product cannot receive faxes from an extension telephone Cause Solution The extension telephone setting might be disabled Change the extension telephone setting The fax cord might not be securely connected Verify that the fax cord is securely connected between the telephone jack and the product or another device that is connected to the product Press 1 2 3 in sequence wait for three seconds and then hang up The product dialing mode might be incorrectly set or the Verify that the product dialing mode is set to Tone Verify
89. e product turns on and the motor rotates but none of the control panel lights turn on For the HP LaserJet Professional M1210 MFP series the control panel buttons are unresponsive The product is unresponsive The main motor is defective The control panel is defective The formatter is defective For the HP LaserJet Professional M1210 MFP series the fax PCA is defective Replace the motor See Main motor on page 74 Replace the control panel See Control panel assembly on page 62 Replace the formatter See Formatter PCA on page 68 For the HP LaserJet Professional M1210 MFP series replace the fax PCA See Fax PCA on page 70 102 Chapter2 Solve problems ENWW ENWW Table 2 1 Basic problem solving continued Problem The product is on but the control panel lights indicate that the product is not in the ready state The product is not ready Cause The product has an internal Solution Consult the list of control error that was detected during panel light patterns to identify the Power On Self Test sequence and correct the error The product turns on the motor rotates and the control panel indicates the ready state butthe product does not print The product does not print A component is defective Perform an engine test to verify print engine components 1 Printan engine test page See Engine test button on page 107 2 Ift
90. e the scanner assembly bezel A CAUTION The components inside of the scanner assembly are not captive when the bezel is removed Remove six screws callout 1 and then remove the bezel Figure 1 77 Remove the scanner assembly bezel 1 of 2 HP LaserJet Professional M1130 MFP series ENWW Scanner components 53 Figure 1 78 Remove the scanner assembly bezel 2 of 2 HP LaserJet Professional M1210 MFP series 54 Chapter 1 Removal and replacement ENWW Scanner assembly latch NOTE HP LaserJet Professional M1210 MFP series only e X Paper delivery tray See Paper delivery tray output bin extension on page 21 e Scanner assembly See Scanner assembly on page 30 e ADF top cover See ADF top cover on page 43 e ADF core See ADF core on page 45 e ADF tray See ADF tray on page 48 e ADF base See ADF base or scanner assembly lid on page 51 e Scanner assembly bezel See Scanner assembly bezel on page 53 Remove the scanner assembly latch Remove the latch and spring callout 1 Figure 1 79 Remove the scanner assembly latch ENWW Scanner components 55 CIS scanner carriage assembly Before proceeding remove the following components Paper delivery tray See Paper delivery tray output bin extension on page 21 Scanner assembly See Scanner assembly on page 30 ADF top cover HP LaserJet Professional M1210 MFP series only See ADF top cover on page 43 ADF core HP LaserJet
91. e transmission Turning off the setting might be useful when you are 170 Chapter2 Solve problems ENWW trying to send a fax overseas or receive one from overseas or if you are using a satellite telephone connection 1 On the control panel press the Setup A button 2 Usethe arrow buttons to select the Fax setup menu and then press the OK button 3 Use the arrow buttons to select the All faxes menu and then press the OK button 4 Usethe arrow buttons to select the Error correction menu and then press the OK button 5 Use the arrow buttons to select the On or Off option and then press the OK button to save the selection Change the fax speed The fax speed setting is the modem protocol that the product uses to send faxes It is the worldwide standard for full duplex modems that send and receive data across telephone lines at up to 33 600 bits per second bps The factory set default for the fax speed setting is Fast V 34 You should change the setting only if you are having trouble sending a fax to or receiving a fax from a particular device Decreasing the fax speed might be useful when you are trying to send a fax overseas or receive one from overseas or if you are using a satellite telephone connection 1 On the control panel press the Setup button Use the arrow buttons to select the Fax setup menu and then press the OK button Use the arrow buttons to select the All faxes menu and then press the OK button Use th
92. eade idt eed ede eleg d dua e aed pu da 47 Remove the ADF tray LOA rc eie tct rente te taeda hes eared e eee 48 Remove the ADF tray 2 of 4 fi 205 eoe eee tien PIRE 49 Remove the ADF tray 3 ot dh istae dae ie aiid ende eae R 49 Remove the ADF tray A of 4 cei ie ee en P UD diga 50 Remove the ADF base or scanner assembly lid 1 of 3 51 Remove the ADF base or scanner assembly lid 2 of 3 52 Remove the ADF base or scanner assembly lid 3 of 3 52 Remove the scanner assembly bezel 1 of 2 HP LaserJet Professional M1130 MFP TEE 53 ENWW Figure 1 78 series Figure 1 79 Figure 1 80 Figure 1 81 Figure 1 82 Figure 1 83 Figure 1 84 Figure 1 85 Figure 1 86 Figure 1 87 series Figure 1 88 series Figure 1 89 Figure 1 90 Figure 1 91 Figure 1 92 Figure 1 93 Figure 1 94 Figure 1 95 Figure 1 96 Figure 1 97 Figure 1 98 Figure 1 99 Figure 1 100 Figure 1 101 Figure 1 102 Figure 1 103 Figure 1 104 Figure 1 105 Figure 1 106 Figure 1 107 Figure 1 108 Figure 1 109 Figure 1 110 Figure 1 111 Figure 1 112 Figure 1 113 Figure 1 114 Figure 1 115 Figure 1 116 Figure 1 117 Figure 1 118 ENWW Remove the scanner assembly bezel 2 of 2 HP LaserJet Professional M1210 MFP EE 54 Remove the scanner assembly latch sssssssssssssseeeee eene nnns 55 Remove the CIS scanner carriage assembly 1 of 2 56 Remove the CIS scanner carriage assembly 2 of 2 57 Remove the CIS scanner motor gears and scan
93. ection Warranty LaserJet print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship This warranty does not apply to products that a have been refilled refurbished remanufactured or tampered with in any way b experience problems resulting from misuse improper storage or operation outside of the published environmental specifications for the printer product or c exhibit wear from ordinary use To obtain warranty service please return the product to place of purchase with a written description of the problem and print samples or contact HP customer support At HP s option HP will either replace products that prove to be defective or refund your purchase price TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY LOCAL LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO T
94. ed warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country region to country region state to state or province to province HP s limited warranty is valid in any country region or locality where HP has a support presence for this product and where HP has marketed this product The level of warranty service you receive may vary according to local standards HP will not alter form fit or function of the product to make it operate in a country region for which it was never intended to function for legal or regulatory reasons TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries regions states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU 236 Appendix A Service and support ENWW HP s Premium Prot
95. ee ANA Ea Deere addas 107 Component Tests 108 Drum rotation functional check 108 Half self test functional check 108 BICI EM 109 Plug jack locations eee ee aeree Ee aie 109 HP LaserJet Professional M1130 MFP series 109 HP LaserJet Professional M1210 MFP series 110 Location of ee e 111 Locations of major Components emen 112 General iming Charts unen E Ert hee 115 General circuit diagram eeceeeeeeeeeeeee eee ei tenen nennt ANNAR EEEREN 116 Internal print quality test pages sssssssssssssssseeeeeenen eene nnne 117 Cleaning PAGE EE 117 Configuration PAGE ET 118 Print quality troubleshooting tools sssseeen enm eene 119 Repetitive defect ruler sss 119 Interpret control panel light patterns HP LaserJet Professional M1130 MFP series o E EET 120 Interpret control panel messages HP LaserJet Professional M1210 MFP series pj 123 Control panel message types eene 123 Control panel MESSAGES eene nnne 123 IB CEDE H niiees 126 Common Re IER EEN 126 JANN IOCALONS ELM 127 Clear jams from the document feeder HP LaserJet Professional M1210 MFP series OTN Y RE 128 ENWW vii Clear jams from the output areas ssssssssseenee eene mene 129 Clear jams from the input tray eintritt tienen tinte bed nei ipn rna nna 131 Clear jams
96. ee Cartridge door on page 33 e Top cover See Top cover on page 36 Remove the laser scanner assembly 1 Release one tab callout 1 and then remove the holder callout 2 Figure 1 102 Remove the laser scanner assembly 1 of 3 BE A ENWW Main assemblies 71 2 Remove four screws callout 1 the scanner cover callout 2 and the sheet metal plate callout 3 NOTE The scanner cover and plate are removed as one assembly Figure 1 103 Remove the laser scanner assembly 2 of 3 3 Disconnect one FFC callout 1 remove four screws callout 2 disconnect one connector callout 3 and then remove the laser scanner assembly Figure 1 104 Remove the laser scanner assembly 3 of 3 72 Chapter 1 Removal and replacement ENWW Reinstall the laser scanner assembly A When the holder is reinstalled callout 1 make sure that the lever arm callout 2 is correctly positioned Figure 1 105 Reinstall the laser scanner assembly ENWW Main assemblies 73 Main motor Before proceeding remove the following components e Paper delivery tray See Paper delivery tray output bin extension on page 21 e Left cover See Left cover on page 22 e X Right cover See Right cover on page 25 e Front cover See Front cover on page 28 Remove the main motor 1 Release one tab callout 1 and then remove the holder callout 2 Figure 1 106 Remove the laser scanner assembly 1 of 7 74 C
97. ee Scanner assembly on page 30 ADF top cover HP LaserJet Professional M1210 MFP series only See ADF top cover on page 43 ADF core HP LaserJet Professional M1210 MFP series only See ADF core on page 45 ADF tray HP LaserJet Professional M1210 MFP series only See ADF tray on page 48 Remove the ADF base or scanner assembly lid 1 ENWW Open the ADF base or scanner assembly lid Figure 1 74 Remove the ADF base or scanner assembly lid 1 of 3 Scanner components 51 2 Carefully flex the base or lid to release two tabs callout 1 Figure 1 75 Remove the ADF base or scanner assembly lid 2 of 3 3 Push the base or lid away from the scanner assembly to remove it Figure 1 76 Remove the ADF base or scanner assembly lid 3 of 3 52 Chapter 1 Removal and replacement ENWW Scanner assembly bezel Before proceeding remove the following components e Paper delivery tray See Paper delivery tray output bin extension on page 21 e Scanner assembly HP LaserJet Professional M1210 MFP series only See Scanner assembly on page 30 e A ADF top cover HP LaserJet Professional M1210 MFP series only See ADF top cover on page 43 e ADF core HP LaserJet Professional M1210 MFP series only See ADF core on page 45 e ADF tray HP LaserJet Professional M1210 MFP series only See ADF tray on page 48 e ADF base or scanner assembly lid See ADF base or scanner assembly lid on page 51 Remov
98. emblies 207 ADF Base HP LaserJet Professional M1210 MFP series Ly KE Zi Yr RN E ES FL WANS Self BEE 208 Chapter3 Parts and diagrams ENWW Table 3 17 ADF pre pick arm assembly HP LaserJet Professional M1210 MFP series Ref Description Part number Qty 1 Input tray ADF CE841 60118 1 2 Latch ADF Q8191 00004 2 3 Backing document Q3434 40038 1 ENWW Scanner and ADF assemblies 209 Covers Product base Figure 3 3 Product base V LAS SR Sc eeh A S CS ENWW 210 Chapter3 Parts and diagrams ENWW Table 3 18 Product base Description Front cover Paper pickup tray assembly Paper delivery tray assembly Cover top Cover left Cover right Scanner lock assembly Door print cartridge Stopper paper Panel rear Part number RL1 2946 000CN RM1 7728 000CN RM1 7727 000CN RL1 2944 000CN RC3 0823 000CN RC3 0825 000CN RM1 7726 000CN RC3 0839 000CN RC2 9249 000CN RC3 0852 000CN Covers 211 Internal assemblies Internal assemblies 1 of 3 Figure 3 4 Internal assemblies 1 of 3 ENWW 212 Chapter3 Parts and diagrams ENWW Table 3 19 Internal assemblies 1 of 3 Description Fuser paper delivery assembly 110 V Fuser paper delivery assembly 220 V Engine controll PCA 110 V Engine controll PCA 220 V Power switch assembly Delivery sensor PCA assembly Fuser film assembly 110 V
99. embly 2 of A 14 Remove the ADF separation pad assembly 3 of A 15 Remove the ADF separation pad assembly 4 of A 15 Reinstall the ADF separation pad assembly 1 of D 16 Reinstall the ADF separation pad assembly 2 of D 16 Reinstall the ADF separation pad assembly 3 of D 17 Reinstall the ADF separation pad assembly 4 of D 17 Reinstall the ADF separation pad assembly 5 of D 18 Remove the transter roller tio FEE reo eer ted doe deg een dE deg 19 Remove the paper pickup tray 1 of 2 20 Remove the paper pickup tray 2 of 2 sssssssssssssssssssssssen enne 20 Remove the paper delivery tray sssssssssseeeee emm eem ennemi nennen 21 Remove the paper pickup tray 2 of 2 21 Remove the left cover 1 Of 6 nde eee denn acera tede deed geed ees ee ug dc 22 Remove the left cover 2 of 6 cc ccsssccecdessccececenncceeedesncsededaseneededdaseedceuneneesdennensceedbnsnecddenneaecese 22 Remove the left cover 3 OF 6 ite cese ea FE ne eae d pete naues 23 Remove ihe left cover 4 of 6 n ech ek deter Da ela deeds EL te ete Rcge e ER Due ania Dd daa e ds 23 Remove the left cover b of D otc ente deed eet gd RD ue nate xh sete dead noo erae ege 24 Remove the left cover 6 Of 0 neu eec t ene PRAE Ce EAR LE ENEE EENS 24 Remove the left cover 1 of Di 25 Remove the left cover 2 of 5 essesee en NANa TRASA ASAE TAAA ERRARE 25 xiii xiv Figure 1 35 Figure 1 36 Figure 1 37 F
100. embly view HP LaserJet Professional M1130 MFP series on page 187 230 Chapter 3 Parts and diagrams Table 3 24 Numerical parts list continued Part number Description Table and page CE847 60110 Assylink 3 in 1 Assembly view HP LaserJet Professional M1130 MFP series on page 187 CE847 60112 Scanner assembly HP LaserJet Professional M1130 MFP series Scanner assembly 1 of 2 HP LaserJet Professional M1130 MFP series on page 191 CE868 60001 Q1647 40003 Fax card DAA Euro HP LaserJet Professional M1210 MFP series Gear worm pinion Assembly view HP LaserJet Professional M1210 MFP series on page 189 Scanner drive assembly HP LaserJet Professional M1130 MFP series on page 195 Q1647 40045 Gear drag Scanner drive assembly HP LaserJet Professional M1130 MFP series on page 195 Q3434 40038 Backing document Scanner assembly 1 of 2 HP LaserJet Professional M1130 MFP series on page 191 Q3434 40038 Backing document ADF pre pick arm assembly HP LaserJet Professional M1210 MFP series on page 209 Q3434 60238 Motor DC Scanner drive assembly HP LaserJet Professional M1130 MFP series on page 195 Q8180 40007 Gear drag Scanner drive assembly HP LaserJet Professional M1210 MFP series on page 201 Q8191 00004 Hook SSA latch ADF scanner assembly
101. erJet Professional M1210 MFP series Fax card DAA Euro HP LaserJet Professional M1210 MFP series Fax card DAA Brazil HP LaserJet Professional M1210 MFP series Nameplate metal low profile 3 5 ROHS Cover I O HP LaserJet Professional M1130 MFP series Core ferrite ribbon core ROHS Assylink 4 in 1 Part number CE841 00014 CE841 60110 CE841 60109 CE841 40005 9170 1821 CE841 60116 CE841 60108 CE847 60107 CE832 60001 CE833 60001 CE868 60001 CD643 60001 7121 8265 CE841 40026 9170 2385 CE841 60119 Assembly views 189 Scanner and ADF assemblies Scanner assembly 1 of 2 HP LaserJet Professional M1130 MFP series 190 Chapter 3 Parts and diagrams ENWW Table 3 8 Scanner assembly 1 of 2 HP LaserJet Professional M1130 MFP series Ref Description Part number Qty 1 Scanner assembly HP LaserJet Professional M1130 MFP series CE847 60112 2 Scanner base assembly CE847 60104 1 3 Lid document base CE847 40003 1 Notshown Backing document Q3434 40038 1 ENWW Scanner and ADF assemblies 191 Scanner assembly 2 of 2 HP LaserJet Professional M1130 MFP series 192 Chapter 3 Parts and diagrams ENWW Table 3 9 Scanner assembly 2 of 2 HP LaserJet Professional M1130 MFP series Ref Description Part number Qty 1 Bezel scanner assembly CE847 60103 1 2 FFC scan module CE847 60106 1 3 Base scanner CE847 40001 1 4 Ferrite rectangular EMI ROHS 9170 1821 1 5 Scanner dr
102. erformance problemS AA 159 Solve connectivity probl8itmis eege Aen tt iur tice bale a deren ke tied Le abes tru geen 160 Solve direct connect problems rere EEEE nnns 160 Solve network ProbleMs eene em nmn mnn nns sn nnne nennen 160 Solve fax problems HP LaserJet Professional M1210 MFP series only eesesese 162 Fax troubleshooting checklist esseene a 162 SC tel gl TE 163 Alert and warning messages emen enne 163 Fax logs and reports te ceret ete e ee e e pa Lo v ua deed sep de a ge ded 168 Printallfax reports 5 5 ett Ote etae eyes 168 Print individual fax reports ssssssssssseeeemem m 169 Set the fax activity log to print automatically sseeeeese 169 Set the fax error en EE 169 Set the fax confirmation report 170 Include the first page of each fax on the fax confirmation fax error and last e IR EE 170 Change error correction and fax speed ssssssssssssssssssssseme e 170 Set the fax error correction mode sess 170 Change the fax speed EN 171 Problems sending faxes 2 In dede eene epe ette 171 Problems recelving faXes meti AE o re be i i i it ta cid d 174 viii ENWW SEFVICE mode FUNCIONS EE 177 Prod ctTesets cm 177 Prod ct update Sa EE 178 3 Parts arid diagrams ii eie Eoi tuere a a rebua aE POR eR ean SUR Roo S ERN A EAE aaa anaa iia 179 Order parts by authorized service provi
103. f the ADF to release the rear hinge pin and then lift up to remove the cover Figure 1 64 Remove the ADF top cover 4 of 4 44 Chapter1 Removal and replacement ENWW ADF core Ef NOTE HP LaserJet Professional M1210 MFP series only Before proceeding remove the following components e Paper delivery tray See Paper delivery tray output bin extension on page 21 e Scanner assembly See Scanner assembly on page 30 e ADF top cover See ADF top cover on page 43 Remove the ADF core 1 Carefully feed the wire harness callout 1 through the slot in the ADF chassis callout 2 Figure 1 65 Remove the ADF core 1 of 5 ENWW Scanner components 45 2 Openthe scanner lid and carefully feed the wire harness callout 1 through the opening callout 2 in the chassis Figure 1 66 Remove the ADF core 2 of 5 3 Close the scanner lid and release the wire harness callout 1 from the guides callout 2 Figure 1 67 Remove the ADF core 3 of 5 46 Chapter 1 Removal and replacement ENWW ENWW 5 Open the ADF core and then flex the chassis to release one hinge pin callout 1 Figure 1 68 Remove the ADF core 4 of 5 Slide the core toward the rear of the ADF to release the rear hinge pin and then remove the core Figure 1 69 Remove the ADF core 5 of 5 Scanner components 47 ADF tray Ef NOTE HP LaserJet Professional M1210 MFP series only Before proceeding remove t
104. fect occurs later in a print job turn the product off for 10 minutes and then turn on the product to restart the print job Solve image quality problems 141 Copy print quality problems Problem Cause Solution Images are missing or faded The print cartridge might be defective or low Replace the print cartridge The original might be of poor quality If your original is too light or damaged the copy might not be able to compensate even if you adjust the contrast If possible find an original document in better condition The contrast settings might be set incorrectly Use the control panel to change the contrast setting The original might have a colored background Colored backgrounds might cause images in the foreground to blend into the background or the background might appear in a different shade If possible use an original document without a colored background Vertical white or faded stripes appear on the copy Aa Ce Aa Ce Aa Ce Aa Ce Aa Ce The paper might not meet HP specifications Use paper that meets HP specifications The print cartridge might be defective or low Replace the print cartridge Unwanted lines appear on the copy OB aBbcg aBbcocao ABCO ABDC The document feeder scanning strip might be dirty Clean the document feeder scanning strip The photosensitive drum inside the print cartridge might h
105. ff of the product base Figure 1 45 Remove the scanner assembly 4 of 5 ENWW Covers 31 4 HP LaserJet Professional M1210 MFP series only Remove one screw callout 1 carefully feed the FFC through the slot in the chassis callout 2 and then lift the scanner assembly up and off of the product base Figure 1 46 Remove the scanner assembly 5 of 5 32 Chapter 1 Removal and replacement ENWW Cartridge door Before proceeding remove the following components e Paper delivery tray See Paper delivery tray output bin extension on page 21 e Left cover See Left cover on page 22 e Right cover See Right cover on page 25 e X Front cover See Front cover on page 28 e Scanner assembly See Scanner assembly on page 30 Remove the cartridge door 1 Open the cartridge door Carefully push up on the right corner of the door to release the right side retainer A CAUTION The retainer is still attached to the door This step only releases the door stop tab of the retainer XX Reinstallation tip When the door is reinstalled you must push down on the retainer to reengage the door stop tab or the cartridge door cannot close Figure 1 47 Remove the cartridge door 1 of 5 x ENWW Covers 33 2 Carefully push up on the left corner of the door to release the left side retainer A CAUTION The retainer is still attached to the door This step only releases the door stop tab of the retainer
106. formance Standard according to the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside the device is completely confined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation A WARNING Using controls making adjustments or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation Canadian DOC regulations Complies with Canadian EMC Class B requirements Conforme la classe B des normes canadiennes de compatibilit lectromagn tiques CEM Power cord instructions Make sure your power source is adequate for the product voltage rating The voltage rating is on the product label The product uses either 110 127 Vac or 220 240 Vac and 50 60 Hz Connect the power cord between the product and a grounded AC outlet A CAUTION To prevent damage to the product use only the power cord that is provided with the product EMC statement Korea Ba 213 0 JIE 2 88 B3 e 2 MXHAESES B 7 IAS Y85471 ISM FS IAA ASSE AS 3402 8l Di SE TSA ASS eut ENWW Safety statements 253 Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet Professional M1132 M1134 M1136 M1212 M1214 M1216 laserkirjoitin on kayttajan kannalta turvallinen luokan 1 laserlaite Normaalissa k yt ss kirjoittimen suojakotelointi est lasers teen
107. from inside the product ssssssseee emen 133 Solve repeated Jam taedet rere re Ree RE ease eet hia 135 Change jam recoVery 5 tee E AERE EEEE EEEREN RERE AEAEE EEIT ESERIA 136 Solve paper handling problems ssssssssssssssseseee eene eene nnne nennen nnn nnn 137 Solve image quality problems nennen nennen nennen 138 Image defects table 2 24 00 alcatel Ree e ae ea eee Due dae nete dos 138 General print quality issues ssssssssssseeeseeeeenee nemen 138 Copy print quality problems neret 142 Scan quality problems ccececeeeeeeceeceeeeeeeeeeeeeeeeceneaaeaeeeeeeeeeeeeeeeeeeeeniaaeees 143 Prevent scan quality problems sss 143 Solve scan quality problems sssssessssesseserirretrsrnssresrttnrrnnrrnnnenne 143 Optimize and improve image quality ssssssssssseeeemm 144 Gharnge print derisity a ote et tee tee te delent leet no 144 Manage and configure printer drivers sse 144 Clean the products 6e th ted tae neat el tale ie delay elie 145 Clean the pickup roller iieii hon nena aaa a a a aa a a a a a 145 Clean the separation Dad 149 Clean the paper path o ertet neret n eod eet ere caede qe d RES ex RE eE rA eee 152 Clean the print cartridge area ssssssssese eene ene 154 Glean thie exterior tote titt Dc edd oa t ee EHE genus 157 Clean the scanner glass strip and platen ssesssssssssseee 158 Solve p
108. g the fax transmission the product ran out of memory Only the pages that fit into memory will be printed Print all of the faxes and then have the sender resend the fax Have the sender divide the fax job into multiple jobs before resending Cancel all fax jobs or clear the faxes from memory Fax memory full Canceling send During the fax job the memory filled All pages of the fax have to be in memory for a fax job to work correctly Only the pages that fit into memory were sent Print all received faxes or wait until all pending faxes are sent Ask the sender to send the fax again Cancel all fax jobs or clear the faxes from memory 164 Chapter2 Solve problems ENWW Control panel message Description Recommended action Fax recv error An error occurred while trying to receive afax Ask the sender to resend the fax Try faxing back to the sender or another fax machine Check for a dial tone on the phone line by pressing the Send Fax B button Check that the telephone cord is securely connected by unplugging and replugging the cord Make sure that you are using the telephone cord that came with the product Make sure that the phone is working by disconnecting the product plugging in a telephone to the phone line and making a voice call Decrease the fax speed Ask the sender to resend the fax Turn off error correction mode Ask the sender to resend the fax Connect the product to a d
109. gramming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries regions states or provinces do not allow limitations on the duration of an impli
110. guration page Pages print very slowly Heavier paper types can slow the print job Print on a different type of paper Complex pages can print slowly Proper fusing might require a slower print speed to make sure that the best print quality is achieved Pages did not print The product might not be pulling paper correctly The paper is jamming in the product Make sure paper is loaded in the tray correctly Clear the jam The USB cable might be defective or incorrectly connected e Disconnect the USB cable at both ends and reconnect it e Try printing a job that has printed in the past e X Try using a different USB cable Other devices are running on your computer The product might not share a USB port If you have an external hard drive or network switchbox that is connected to the same port as the product the other device might be interfering To connect and use the product you must disconnect the other device or you must use two USB ports on the computer Solve performance problems 159 Solve connectivity problems Solve direct connect problems If you have connected the product directly to a computer check the USB cable e Verify that the USB cable is connected to the computer and to the product Verify that the USB cable is not longer than 2 m 6 5 ft Replace the cable if necessary Verify that the USB cable is working correctly by connecting it to another product Co
111. hapter 1 Removal and replacement ENWW 2 Remove four screws callout 1 the scanner cover callout 2 and the sheet metal plate callout 3 NOTE The scanner cover and plate can be removed as one assembly Figure 1 107 Remove the laser scanner assembly 2 of 7 3 Release two tabs callout 1 and then slightly separate the motor driver PCA callout 2 from the product A CAUTION The motor driver PCA is still connected to the product by the wire harnesses and a FFC Figure 1 108 Remove the main motor 3 of 7 ENWW Main assemblies 75 4 Disconnect one connector callout 1 and carefully set the PCA out of the way A CAUTION The motor driver PCA is still connected to the product by the FFC Figure 1 109 Remove the main motor 4 of 7 5 Release the wire harness callout 1 from the guide callout 2 remove one screw callout 3 and then remove the cover callout 4 Figure 1 110 Remove the main motor 5 of 7 z e E x o 76 Chapter 1 Removal and replacement ENWW ENWW 6 Remove two screws callout 1 Figure 1 111 Remove the main motor 6 of 7 7 Remove the main motor Figure 1 112 Remove the main motor 7 of 7 Main assemblies TT Reinstall the main motor drive When the main motor is reinstalled make sure that the drive belt callout 1 is correctly positioned over the roller callout 2 re 1 113 Main motor drive belt correctly installed 78
112. has experienced an internal hardware error 1 Turn off the power by using the power Switch and then wait at least 30 seconds 2 Ifa surge protector is being used remove it Plug the product directly into the wall socket 3 Turn on the power and wait for the product to initialize If the error persists check the FFCs wire harnesses and connectors between the formatter and the engine controller PCA Fax recv error The product was unable to receive an incoming fax Verify that the fax phone line is working correctly Ask the person who sent the fax to send it again Make sure that the connectors on the engine controller PCA and fax PCA are fully seated For more information check the fax problem solving section of this manual See Solve fax problems HP LaserJet Professional M1210 MFP series only on page 162 If the error persists replace the fax PCA See Fax PCA on page 70 Fax Send error The product was unable to send the fax Try sending the fax later or confirm with the recipient that the receiving fax machine is ready For more information check the fax problem solving section of this manual See Solve fax problems HP LaserJet Professional M1210 MEP series only on page 162 If the error persists replace the fax PCA See Fax PCA on page 70 124 Chapter2 Solve problems ENWW Control panel message Description Recommended action Jam in location
113. have the right to distribute the HP Software b Copying Your right to copy means you may make archival or back up copies of the HP Software provided each copy contains all the original HP Software s proprietary notices and is used only for back up purposes 3 UPGRADES To Use HP Software provided by HP as an upgrade update or supplement collectively Upgrade you must first be licensed for the original HP Software identified by HP as eligible for the Upgrade To the extent the Upgrade supersedes the original HP Software you may no longer use such HP Software This EULA applies to each Upgrade unless HP provides other terms with the Upgrade In case of a conflict between this EULA and such other terms the other terms will prevail 4 TRANSFER a Third Party Transfer The initial end user of the HP Software may make a one time transfer of the HP Software to another end user Any transfer will include all component parts media User Documentation this EULA and if applicable the Certificate of Authenticity The transfer may not be an indirect transfer such as a consignment Prior to the transfer the end user receiving the transferred 238 Appendix A Service and support ENWW Software will agree to this EULA Upon transfer of the HP Software your license is automatically terminated b Restrictions You may not rent lease or lend the HP Software or Use the HP Software for commercial timesharing or bureau use You may not sublicens
114. he engine test page does not print check all the connectors on the engine controller PCA and reconnect any cables that are connected incorrectly 3 f after checking the connectors the error persists replace the engine controller PCA See Engine controller PCA on page 94 The formatter is defective Print a demo page Select Demo Page from the Print Information Pages drop down on the Services tab in the printer driver If the Demo page does not print replace the formatter See Formatter PCA on page 68 Solve problems checklist 103 Problem Table 2 1 Basic problem solving continued Cause The product prints the engine The cable is not connected test and the Demo page but does not print jobs from a computer The product does not print from a computer correctly Solution Reconnect the cable NOTE Try using a new USB cable that is 3 m 10 ft or less in length An incorrect driver is selected Select the correct printer driver The printer driver is not installed correctly Remove and then reinstall the product software Make sure that you use the correct procedure and port setting Other devices are connected to the product for example through a switch or hub that are interfering with the computer product communications Disconnect the other devices Switches or hubs There is a computer port communications problem Reset the computer port set
115. he following components e Paper delivery tray See Paper delivery tray output bin extension on page 21 e Scanner assembly See Scanner assembly on page 30 e ADF top cover See ADF top cover on page 43 e ADF core See ADF core on page 45 Remove the ADF tray 1 Remove two screws callout 1 A CAUTION The spring latch clips callout 1 are not captive Do not lose the clips when removing the tray Figure 1 70 Remove the ADF tray 1 of 4 48 Chapter 1 Removal and replacement ENWW 2 Carefully flex the tray to release one tab callout 1 and then slightly rotate the edge of the tray up and away from the ADF Figure 1 71 Remove the ADF tray 2 of 4 3 Continue to rotate the tray up and off of the product to release one tab callout 1 Figure 1 72 Remove the ADF tray 3 of 4 ENWW Scanner components 49 4 Remove the tray Figure 1 73 Remove the ADF tray 4 of 4 50 Chapter 1 Removal and replacement ENWW ADF base or scanner assembly lid amp NOTE For the HP LaserJet Professional M1130 MFP series use this procedure to remove the scanner assembly lid see to step 1 below For the HP LaserJet Professional M1210 MFP series use this procedure to remove the ADF base Before proceeding remove the following components Paper delivery tray See Paper delivery tray output bin extension on page 21 Scanner assembly HP LaserJet Professional M1210 MFP series only S
116. hone company will notify you in advance that temporary discontinuance of service may be required If advance notice is not practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service If trouble is experienced with this equipment please see the numbers in this manual for repair and or warranty information If the trouble is causing harm to the telephone network the telephone company may request you remove the equipment from the network until the problem is resolved The customer can do the following repairs Replace any original equipment that came with the device This includes the print cartridge the supports for trays and bins the power cord and the telephone cord It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected This is to avoid damage to the equipment caused by local lightning strikes and other electrical surges Telephone Consumer Protection Act US The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer
117. ical parts list continued Description Part number Table and page Roller paper pickup RL1 2593 000CN Internal assemblies 2 of 3 on page 215 Scanner 1200 PPI assembly Q8418 60043 Scanner drive assembly HP LaserJet Professional M1130 MFP series on page 195 Scanner 1200 PPI assembly Q8418 60043 Scanner drive assembly HP LaserJet Professional M1210 MFP series on page 201 Scanner assembly CE841 60125 ADF scanner assembly HP LaserJet Professional M1210 MFP series on page 197 Scanner assembly HP LaserJet Professional M1130 MFP series CE847 60112 Scanner assembly 1 of 2 HP LaserJet Professional M1130 MED series on page 191 Scanner base assembly CE847 60104 Scanner assembly 1 of 2 HP LaserJet Professional M1130 MFP series on page 191 Scanner drive assembly CE847 60108 Scanner assembly 2 of 2 HP LaserJet Professional M1130 MFP series on page 193 Scanner drive assembly CE847 60108 Scanner drive assembly HP LaserJet Professional M1130 MFP series on page 195 Scanner drive assembly CE841 60111 ADF scanner assembly HP LaserJet Professional M1210 MFP series on page 199 Scanner drive assembly CE841 60111 Scanner drive assembly HP LaserJet Professional M1210 MFP series on page 201 Scanner lock assembly RM1 7726 000CN Product base on page 211 Separation pad assembly RM1 4006 000CN Internal assemblies
118. ifferent phone line If the error persists replace the fax PCA See Fax PCA on page 70 Fax Send error An error occurred while trying to send a fax Try resending the fax Try faxing to another fax number Check for a dial tone on the phone line by pressing the Send Fax B button Check that the telephone cord is securely connected by unplugging and replugging the cord Make sure that you are using the telephone cord that came with the product Make sure that the phone is working by disconnecting the product plugging in a telephone to the phone line and making a voice call Connect the product to a different phone line Set the fax resolution to Standard instead of the default of Fine If the error persists replace the fax PCA See Fax PCA on page 70 Invalid entry Invalid data or response Correct the entry ENWW Solve fax problems HP LaserJet Professional M1210 MFP series only 165 Control panel message Description Recommended action No dial tone The product could not detect a dial tone Check for a dial tone on the phone line by pressing the Send Fax B button Unplug the telephone cord from both the product and the wall and replug the cord Make sure that you are using the telephone cord that came with the product Unplug the product telephone cord from the wall plug in a telephone and try making a voice call Make sure that the phone cord from the wall telephone jack is pl
119. igure 1 38 Figure 1 39 Figure 1 40 Figure 1 41 Figure 1 42 Figure 1 43 Figure 1 44 Figure 1 45 Figure 1 46 Figure 1 47 Figure 1 48 Figure 1 49 Figure 1 50 Figure 1 51 Figure 1 52 Figure 1 53 Figure 1 54 Figure 1 55 Figure 1 56 Figure 1 57 Figure 1 58 Figure 1 59 Figure 1 60 Figure 1 61 Figure 1 62 Figure 1 63 Figure 1 64 Figure 1 65 Figure 1 66 Figure 1 67 Figure 1 68 Figure 1 69 Figure 1 70 Figure 1 71 Figure 1 72 Figure 1 73 Figure 1 74 Figure 1 75 Figure 1 76 Figure 1 77 series Remove the right cover 3 of Di ERKENNEN i Heer EE 26 Remove the left cover 4 of 5 iret eto p RA e HARE RR Ree ED 26 Remove the right cover 5 of 5 sssssssssssssssssseeeee enne nenne nnne 27 Remove the front cover Tof 4 issiria a dede nk dedere pae ea dash tae e NENNEN en 28 Remove the front cover 2 of Ai 28 Remove the front cover 8 of 4 uee E EAA R E ARANA Renee deae enne e ERR 29 Remove the front cover 4 0f 4 i Ed ce ge Pa ie Poe Ro a HER ge e 29 Remove the scanner assembly 1 of 5 HP LaserJet Professional M1130 MFP series 30 Remove the scanner assembly 2 of 5 HP LaserJet Professional M1210 MFP series 30 Remove the scanner assembly 3 Of D 31 Remove the scanner assembly 4 of Di 31 Remove the scanner assembly 5 of D 32 Remove the cartridge door 1 of 5 eet treten tret nae LER KARESANTA 33 Remove the cartnidge door 2 Of 5 cite ee t eth AES EE HL HERE ERE LA RIS EAREN
120. in warnings the job might not complete or the print quality might be affected If the alert or warning message is related to printing and the auto continue feature is on the product will attempt to resume the printing job after the warning has appeared for 10 seconds without acknowledgement Critical error messages can indicate some kind of failure Turning off and then turning on the power might fix the problem If a critical error persists the product might require service Control panel messages Control panel message Description Recommended action 22 Scanner Error The product has experienced an internal hardware error 1 Check all of the FFC connections 2 Verify that the CIS scanner carriage can move along the track in the scanner assembly and that the scanner motor can rotate 3 If the error persists replace the FFC cable cable scan model 4 Ifthe error persists replace the scanner motor or the CIS scanner carriage See CIS scanner motor gears and scanner light bar on page 58 or CIS scanner carriage assembly on page 56 5 If the error persists replace the formatter See Formatter PCA on page 68 50 X Fuser Error The product has experienced an internal hardware error Turn off then on 1 Turn off the power by using the power Switch and then wait at least 30 seconds 2 Ifa surge protector is being used remove it Plug the product directly into the wall socket 3 Turn on th
121. ing A communication error might be interrupting the fax job Change the redial on communication error setting to On The product is receiving faxes but is not sending them Cause Solution If the product is on a digital system the system might be Disable the detect dial tone setting generating a dial tone that the product cannot detect If the error persists contact the system service provider A poor telephone connection might exist Try again later The receiving fax machine might be malfunctioning Try sending to another fax machine The telephone line might not be working Do one of the following e Turn up the volume on the product and press the Send Fax 4 B button on the control panel If a dial tone exists the telephone line is working e Disconnect the product from the telephone jack and connect a telephone Try to make a telephone call to verify that the telephone line is working Outgoing fax calls continue to be dialed Cause Solution The product automatically redials a fax number if the redial To stop the product from redialing a fax press the Cancel options are set to On button Or change the redial setting Sent faxes are not arriving at the receiving fax machine Cause Solution The receiving fax machine might be off or might have an error Call the recipient to verify that the fax machine is on and ready condition such as being out of paper to receive faxes 172 Chap
122. is 70 Remove the laser scanner assembly 1 of 32 71 Remove the laser scanner assembly 2 of 321 72 Remove the laser scanner assembly 3 of 321 72 Reinstall the laser scanner assembly ssssssssssssssseeeee eene nennen 73 Remove the laser scanner assembly 1 of 7 sssssssssssssseene emnes 74 Remove the laser scanner assembly 2 of 7 75 Remove the main motor 3 of 75 Remove the main motor A Of 7 ciere e tiere Lone pun nne dne uu ES 76 Remove the main motor 5 of 7 eerte nad rera sandra nan Re RE RR dA 76 Remove the main motor 6 of 77 Remove the main motor 7 Of 7 eie tee eee Shea cde eee cde 77 Main motor drive belt correctly installed emm 78 Main motor drive belt incorrectly installed ssssene emn 78 Remove the Tseri of 6 o eine geesde ese totes sena fe ee ante ee RR et 79 Remove the fuser 2 Of 6 iau ciae adde aede e apu dee e a gode e a gate a e aue dv a en 80 Remove the tuse 3 of 6 2 5 ie e Ene En entia etta petia tede ded 80 Remove the fuser 40f O TEE 81 XV xvi Figure 1 119 Figure 1 120 Figure 1 121 Figure 1 122 Figure 1 123 Figure 1 124 Figure 1 125 Figure 1 126 Figure 1 127 Figure 1 128 Figure 1 129 Figure 1 130 Figure 1 131 Figure 1 132 Figure 1 133 Figure 1 134 Figure 1 135 Figure 1 136 Figure 1 137 Figure 1 138 Figure 1 139 Figure 1 140 Figure 1 141 Figure 1 142 Figure 1 143 Figure 1 144 Figure 1 145
123. ive assembly CE847 60108 1 ENWW Scanner and ADF assemblies 193 Scanner drive assembly HP LaserJet Professional M1130 MFP series ENWW 194 Chapter3 Parts and diagrams ENWW Table 3 10 Scanner drive assembly HP LaserJet Professional M1130 MFP series Not shown Description Scanner drive assembly Clamp motor scanner Gear worm pinion Gear drag Motor DC Carriage scanner Scanner 1200 PPI assembly Cable scan module Part number Qty CE847 60108 1 CE841 00017 1 Q1647 40003 1 Q1647 40045 1 Q3434 60238 1 CE847 40007 1 Q8418 60043 1 CE847 60106 1 Scanner and ADF assemblies 195 ADF scanner assembly HP LaserJet Professional M1210 MFP series 196 Chapter 3 Parts and diagrams ENWW Table 3 11 ADF scanner assembly HP LaserJet Professional M1210 MFP series Description Part number Automatic document feeder ADF assembly CE841 60106 Scanner assembly CE841 60125 ENWW Scanner and ADF assemblies 197 Scanner assembly HP LaserJet Professional M1210 MFP series 198 Chapter 3 Parts and diagrams ENWW ENWW Table 3 12 ADF scanner assembly HP LaserJet Professional M1210 MFP series Description Bezel scanner assembly FFC scan module Hook SSA latch Spring SSA latch Ferrite rectangular EMI ROHS Scanner drive assembly Part number Qty CE841 60102 1 CE841 60104 1 Q8191 00004 1 CE841 00020 1 9170 1821 1 CE841 60111 1 Scanner and ADF assemblies 1
124. kes about 2 minutes The cleaning page stops periodically during the cleaning process Do not turn the product off until the cleaning process has finished You might need to repeat the cleaning process several times to thoroughly clean the product Configuration page The configuration page lists current product settings and properties It also contains a status log report To print a configuration page do the following Both models 1 Open the printer driver and then click the Properties or Preferences button 2 Click the Services tab and then in the Print Information Pages drop down list click the Config Page list item 3 Click the Print button HP LaserJet Professional M1130 MFP series At the control panel press and hold the Cancel x button until the Ready light starts blinking and then release the button HP LaserJet Professional M1210 MFP series 1 On the product control panel press the Setup X button 2 Use the arrow buttons to select the Reports menu and then press the OK button 3 Use the arrow buttons to select the Config report option and then press the OK button 118 Chapter2 Solve problems ENWW Print quality troubleshooting tools Repetitive defect ruler If the product output has a consistent repetitive defect and then use the table in this section to determine which part needs to be replaced based on the measured distance between the repetitions of the defect Component Dista
125. lphabetical parts list Table 3 23 Alphabetical parts list Description Part number Table and page Assylink 3 in 1 CE847 60110 Assembly view HP LaserJet Professional M1130 MFP series on page 187 Assylink 4 in 1 CE841 60119 Assembly view HP LaserJet Professional M1210 MFP series on page 189 Automatic document feeder ADF assembly CE841 60106 ADF scanner assembly HP LaserJet Professional M1210 MFP series on page 197 Backing document Q3434 40038 Scanner assembly 1 of 2 HP LaserJet Professional M1130 MFP series on page 191 Backing document Q3434 40038 ADF pre pick arm assembly HP LaserJet Professional M1210 MFP series on page 209 Base ADF CE841 60113 ADF assembly HP LaserJet Professional M1210 MFP series on page 203 Base scanner CE847 40001 Scanner assembly 2 of 2 HP LaserJet Professional M1130 MFP series on page 193 Bezel scanner assembly CE847 60103 Scanner assembly 2 of 2 HP LaserJet Professional M1130 MFP series on page 193 Bezel scanner assembly CE841 60102 ADF scanner assembly HP LaserJet Professional M1210 MFP series on page 199 Cable engine video FFC 3 1 CE847 60105 Assembly view HP LaserJet Professional M1130 MFP series on page 187 Cable engine video FFC 4 1 CE841 60108 Assembly view HP LaserJet Professional M1210 MF
126. ly ADF scanner assembly HP LaserJet Professional M1210 MFP series on page 199 CE841 60111 Scanner drive assembly Scanner drive assembly HP LaserJet Professional M1210 MFP series on page 201 CE841 60112 Top cover ADF ADF assembly HP LaserJet Professional M1210 MFP series on page 203 CE841 60113 CE841 60114 Base ADF Core ADF ADF assembly HP LaserJet Professional M1210 MFP series on page 203 ADF assembly HP LaserJet Professional M1210 MFP series on page 203 CE841 60116 Jumper fax PCA Assembly view HP LaserJet Professional M1210 MFP series on page 189 CE841 60118 Input tray ADF ADF pre pick arm assembly HP LaserJet Professional M1210 MFP series on page 209 CE841 60119 Assylink 4 in 1 Assembly view HP LaserJet Professional M1210 MFP series on page 189 CE841 60125 Scanner assembly ADF scanner assembly HP LaserJet Professional M1210 MFP series on page 197 ENWW Numerical parts list 229 Table 3 24 Numerical parts list continued Part number Description Table and page CE847 40001 Base scanner Scanner assembly 2 of 2 HP LaserJet Professional M1130 MFP series on page 193 CE847 40003 Lid document base Scanner assembly 1 of 2 HP LaserJet Professional M1130 MFP series on page 191 CE847 40007 Carriage scan
127. m unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen Um st rende Reflexionen am Bildschirmarbeitsplatz zu vermeiden darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert werden 254 Appendix C Regulatory information ENWW Substances Table China Ae ASD RR torn EFS Bur Gl APRI US BO E TM ERA HE EE 4 ER tt AME ACA ZR OK WT A Pb Hg Cd Cr VI PBB PBDE FENS 2 X 0 X 0 0 0 i FIVELZH It X 0 0 0 0 0 Pet rid 0 0 0 0 0 0 TERRE 0 0 0 0 0 0 FSU LAR AE A 0 0 0 0 0 TY i X 0 0 0 0 0 3690 0 ZORA FARRAR AES r fk n RET SJ T11363 2006 DORIS e X AATEC FATA RATA MKA H BoE kA ae BE J F SJ T 11363 2006 Hl e BE SIAR I Di DI BR T ED CE E a in BE kd BE REP BREE P7 i rf AR EE Restriction on Hazardous Substances statement Turkey T rkiye Cumhuriyeti EEE Y netmeli ine Uygundur ENWW Safety statements 255 Additional statements for telecom fax products EU Statement for Telecom Operation This product is intended to be connected to the analog Public Switched Telecommunication Networks PSTN of European Economic Area EEA countries regions It meets requirements of EU R amp TTE Directive 1999 5 EC Annex II and carries appropriate CE conformity marking For more details see Declaration of Conformity issued by th
128. n and ready Check that you are dialing the correct fax number Check that the Redial if busy option is enabled Check for a dial tone on the phone line by pressing the Send Fax B button Make sure that the phone is working by disconnecting the product plugging in a telephone to the phone line and making a voice call Plug the product phone cord into a jack for another phone line and then try sending the fax again Try a different phone cord Ifthe error persists replace the fax PCA See Fax PCA on page 70 ENWW Solve fax problems HP LaserJet Professional M1210 MFP series only 163 Control panel message Description Recommended action Fax is busy Redial pending The fax line to which you were sending a fax was busy The product automatically redials the busy number Allow the product to retry sending the fax Call the recipient to ensure that the fax machine is on and ready Check that you are dialing the correct fax number Check for a dial tone on the phone line by pressing the Send Fax B button Make sure that the phone is working by disconnecting the product plugging in a telephone to the phone line and making a voice call Plug the product phone cord into a jack for another phone line and try sending the fax again Try a different phone cord If the error persists replace the fax PCA See Fax PCA on page 70 Fax memory full Canceling recv Durin
129. n the scanner glass strip and platen Over time specks of debris might collect on the scanner glass and white plastic backing which can affect performance Use the following procedure to clean the scanner glass and white plastic backing 1 Use the power switch to turn off the product and then unplug the power cord from the electrical Socket 2 Open the scanner lid 3 Clean the scanner glass and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner A CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product 4 Dry the glass and white plastic backing with a chamois or a cellulose sponge to prevent spotting 5 Plugin the product and then use the power switch to turn on the product 158 Chapter2 Solve problems ENWW Solve performance problems ENWW Problem Pages print but are totally blank Cause The sealing tape might still be in the print cartridges Solution Verify that the sealing tape has been completely removed from the print cartridges The document might contain blank pages Check the document that you are printing to see if content appears on all of the pages The product might be malfunctioning To check the product print a Confi
130. nce between defects mm Type of defects Primary charging roller About 27 Dirt on page Dropouts Photosensitive drum About 75 Dirt on page Dropouts Developing roller About 34 Dirt on page Dropouts Transfer roller About 39 Dropouts Dirt on the back of page Fuser film About 57 Dirt on page Dropouts Loose toner Pressure roller About 56 Dirt on the back of page Loose toner ENWW Tools for troubleshooting 119 Interpret control panel light patterns HP LaserJet Professional M1130 MFP series only If the product requires attention an error code appears on the control panel display Table 2 2 Status light legend o Symbol for light off Q Symbol for light on Sei Symbol for light blinking AN Table 2 3 Control panel light patterns Light status Error code State of the product Action All lights are off The product is turned off Press the power button to turn on the product Ready and attention lights blink The status lights cycle during the No action is required Wait for the formatter initialization period or when initialization period to end The product the product is processing a cleaning should enter the ready state when the page initialization period is finished Ready light is on The product is in the ready state No action is required The product is ready to receive a print job Ready light is blinking The product is receiving or processing No action is required The pr
131. ner Scanner drive assembly HP LaserJet Professional M1130 MFP series on page 195 CE847 40008 Spacer formatter Assembly view HP LaserJet Professional M1130 MFP series on page 187 CE847 40009 Cover I O HP LaserJet Professional M1130 MFP series Assembly view HP LaserJet Professional M1130 MFP series on page 187 CE847 60103 Bezel scanner assembly Scanner assembly 2 of 2 HP LaserJet Professional M1130 MFP series on page 193 CE847 60104 Scanner base assembly Scanner assembly 1 of 2 HP LaserJet Professional M1130 MFP series on page 191 CE847 60105 Cable engine video FFC 3 1 Assembly view HP LaserJet Professional M1130 MFP series on page 187 CE847 60106 FFC scan module Scanner assembly 2 of 2 HP LaserJet Professional M1130 MFP series on page 193 CE847 60106 Cable scan module Scanner drive assembly HP LaserJet Professional M1130 MFP series on page 195 CE847 60107 Cable engine 24 V 4 1 Assembly view HP LaserJet Professional M1210 MFP series on page 189 CE847 60108 Scanner drive assembly Scanner assembly 2 of 2 HP LaserJet Professional M1130 MFP series on page 193 CE847 60108 Scanner drive assembly Scanner drive assembly HP LaserJet Professional M1130 MFP series on page 195 CE847 60109 Cable engine 24 V 3 1 Ass
132. ner light bar 1 of A 58 Remove the CIS scanner motor gears and scanner light bar 2 of A 59 Remove the CIS scanner motor gears and scanner light bar 3 of A 59 Remove the CIS scanner motor gears and scanner light bar 4 of A 60 Remove the CIS scanner motor and gears sss enne enne 61 Remove the control panel assembly 1 of 5 HP LaserJet Professional M1130 MFP M Ee 62 Remove the control panel assembly 2 of 5 HP LaserJet Professional M1210 MFP T 62 Remove the control panel assembly 3 Of Di 63 Remove the control panel assembly 4 of Di 63 Remove the control panel assembly 5 Of Di 64 Reinstall the control panel assembly 1 of 21 64 Reinstall the control panel assembly 2 of 21 65 Remove the power switch assembly 1 of 321 66 Remove the power switch assembly 2 of 3 sss emm 66 Remove the power switch assembly 3 of 32 67 Remove the formatter PCA 1 of 4 HP LaserJet Professional M1130 MFP series 68 Remove the formatter PCA 2 of 4 HP LaserJet Professional M1210 MFP series 68 Remove the formatter PCA 3 of 4 HP LaserJet Professional M1130 MFP series 69 Remove the formatter PCA 4 of 4 HP LaserJet Professional M1210 MFP series 69 Remove the Fax POR trae Ier en RE da A ae met
133. nnect the cable to another port on the computer Replace the cable if necessary Solve network problems Check the following items to verify that the product is communicating with the network Before beginning print a configuration page Problem Solution Poor physical connection Verify that the product is attached to the correct network port using a cable of the correct length Verify that cable connections are secure Look at the network port connection on the back of the product and verify that the amber activity light and the green link status light are lit If the problem continues try a different cable or port on the hub The computer is unable to communicate Use the command prompt to ping the product from your computer For example with the product ping 192 168 45 39 Verify that the ping displays round trip times which indicates that it is working If the ping command failed verify that the network hubs are on and then verify that the network settings the product and the computer are all configured for the same network Incorrect link and duplex settings Hewlett Packard recommends leaving this setting in automatic mode the default setting Incorrect IP address for the product on Use the correct IP address The IP address is listed on the configuration page the computer Open the product Properties and click the Ports tab Verify that the current IP address for the product is selected e Ifyou i
134. nnector callout 1 remove five screws callout 2 and then remove the sheet metal formatter stay callout 3 NOTE One screw has a flat washer and lock washer Make sure that this screw is correctly positioned when the assembly is reinstalled Figure 1 139 Remove the engine controller PCA 1 of 8 e 94 Chapter 1 Removal and replacement ENWW 2 Remove the black plastic engine controller PCA stay callout 1 controller PCA 2 of 8 Figure 1 140 Remove the engine 2 3 Disconnect one connector callout 1 and then release the wire harness callout 2 from the guide callout 3 Figure 1 141 Remove the engine controller PCA 3 of 8 ENWW Main assemblies 95 4 Disconnect four connectors callout 1 and then release the wire harnesses callout 2 from the guide callout 3 Figure 1 142 Remove the engine controller PCA 4 of 8 EN s y y KS e e e D E e 5 Release the wire harness callout 1 from the ground spring callout 2 Figure 1 143 Remove the engine controller PCA 5 of 8 26406220 96 Chapter 1 Removal and replacement ENWW 6 Disconnect two connectors callout 1 and two FFCs callout 2 Figure 1 144 Remove the engine controller PCA 6 of 8 7 Remove one screw with washer callout 1 and then remove one more screw callout 2 Figure 1 145 Remove the engine controller PCA 7 of 8 ABL ENWW Main assemblies 97 8 Remove three sc
135. ns rotating The leading edge of the paper should have advanced past the print cartridge 3 Remove the print cartridge 4 Open the print cartridge drum shield to view the drum surface If a dark and distinct toner image is present on the drum surface assume that the first two functions of the electrophotographic process are functioning image formation and development Troubleshoot the failure as a transfer or fusing problem If there is no image on the photosensitive drum perform these checks 1 Make sure you removed the entire length of the sealing tape from the print cartridge before you installed the cartridge 2 Perform a drum rotation functional check to make sure that the drum is rotating 3 Make sure that the high voltage contacts are clean and not damaged 108 Chapter2 Solve problems ENWW Diagrams Plug jack locations HP LaserJet Professional M1130 MFP series 1 Hi Speed USB 2 0 port 2 Power connection ENWW Tools for troubleshooting 109 HP LaserJet Professional M1210 MFP series RJ 45 network port 2 Hi Speed USB 2 0 port 3 RJ 11 fax ports NOTE The upper fax port is the line in connection from the wall receptacle The lower fax port is the line out f_ connection for a telephone 4 Power connection 110 Chapter2 Solve problems ENWW Location of connectors ENWW Figure 2 2 Engine controller PCA connectors Item Description Item Description
136. nstalled the product using the HP standard TCP IP port select the box labeled Always print to this printer even if its IP address changes e Ifyou installed the product using a Microsoft standard TCP IP port use the hostname instead of the IP address If the IP address is correct delete the product and then add it again New software programs have caused Verify that any new software programs are correctly installed and that they use the compatibility problems correct printer driver 160 Chapter2 Solve problems ENWW Problem Solution Your computer or workstation is setup Check the network drivers printer drivers and the network redirection incorrectly Verify that the operating system is configured correctly The protocol is disabled or other Review the configuration page to check the status of the protocol Enable it if network settings are incorrect necessary Reconfigure the network settings if necessary ENWW Solve connectivity problems 161 Solve fax problems HP LaserJet Professional M1210 MFP series only Fax troubleshooting checklist Tips for fax troubleshooting e Print the menu map from the Reports menu to show the control panel menus and available settings e Tryto send or receive a fax after implementing each solution e Disconnect all devices except for the product Verify that the telephone cord from the product is plugged directly into the wall telephone jack 1 Verify that the p
137. nued Part number Description Table and page RM1 7894 000CN Paper pickup sensor PCA assembly PCAs on page 219 RM1 7895 000CN Motor PCA assembly Internal assemblies 3 of 3 on page 217 RM1 7895 000CN Motor PCA assembly PCAs on page 219 RM1 7902 000CN Engine controll PCA 220 V Internal assemblies 1 of 3 on page 213 RM1 7902 000CN Engine control PCA assembly 220 V PCAs on page 219 ENWW Numerical parts list 233 234 Chapter 3 Parts and diagrams ENWW A Service and support e Hewlett Packard limited warranty statement e HP s Premium Protection Warranty LaserJet print cartridge limited warranty statement e End User License Agreement e Customer self repair warranty service e Customer support e Repack the product e Service information form ENWW 235 Hewlett Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet Professional M1130 M1210 One year from date of purchase HP warrants to you the end user customer that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or equivalent in performance to new HP warrants to you that HP software will not fail to execute its pro
138. o prevent damage to the print cartridge avoid touching the roller on it and store the print cartridge in its original packing material or so that it is not exposed to light 2 Remove and retain the power cable interface cable and optional accessories such as an EIO card 3 If possible include print samples and 50 to 100 sheets of paper or other print media that did not print correctly 4 Inthe U S call HP Customer Care to request new packing material In other areas use the original packing material if possible Hewlett Packard recommends insuring the equipment for shipment ENWW Repack the product 241 Service information form WHO IS RETURNING THE EQUIPMENT Date Person to contact Phone Alternate contact Phone Return shipping address Special shipping instructions WHAT ARE YOU SENDING Model name Model number Serial number Please attach any relevant printouts Do NOT ship accessories manuals cleaning supplies and so on that are not required to complete the repair HAVE YOU REMOVED THE PRINT CARTRIDGES You must remove them before shipping the product unless a mechanical problem prevents you from doing so Yes No I cannot remove them WHAT NEEDS TO BE DONE Attach a separate sheet if necessary 1 Describe the conditions of the failure What was the failure What were you doing when the failure occurred What software were you running Is the failure repe
139. oduct and down 4 TIP It might be easier to remove the cover if you let the left side of the product protrude off of the work surface to give the cover enough clearance to swing down past the bottom of the product Figure 1 31 Remove the left cover 5 of 6 6 Continue to rotate the cover down and away from the product until the tab callout 1 located under the control panel assembly is released Figure 1 32 Remove the left cover 6 of 6 24 Chapter 1 Removal and replacement ENWW Right cover Before proceeding remove the following components e Paper delivery tray See Paper delivery tray output bin extension on page 21 Remove the right cover 1 Remove one screw callout 1 Figure 1 33 Remove the left cover 1 of 5 2 Release one tab at the back of the product Figure 1 34 Remove the left cover 2 of 5 ENWW Covers 25 3 Release one tab at the bottom of the product Figure 1 35 Remove the right cover 3 of 5 4 Liftthe scanner and slightly rotate the front lower corner of the cover away from the product Figure 1 36 Remove the left cover 4 of 5 26 Chapter 1 Removal and replacement ENWW 5 Rotate the back of the cover down and away from the product to release one tab at the top of the product and then remove the cover Figure 1 37 Remove the right cover 5 of 5 ENWW Covers 27 Paper delivery tray See Left cover See Right cover See Release one tab callout 1
140. oduct is data receiving or processing a print job 120 Chapter2 Solve problems ENWW Table 2 3 Control panel light patterns continued Light status Error code State of the product Action Ready light is blinking slowly The product is in low power mode No action is required Attention light is blinking EO Paper is jammed in the product Clear the jam E1 The input tray is empty Load the tray E2 A door is open Verify that the print cartridge door is fully closed E4 The product memory is full The job is too complex for the product to print Simplify the job or divide it into multiple files E5 The product did not pick up paper from You might need to clean or replace the the tray pickup roller HO The product is in manual feed mode Load the correct paper type and size into the input tray H1 The product is processing a manual Load the pages into the input tray to duplex job print the second sides The attention and toner lights are E3 The print cartridge is missing or is not Install the print cartridge blinking installed correctly The toner light is on The print cartridge has reached the end of its estimated useful life When the supply has reached this condition the HP Premium Protection warranty for that supply has ended You do not need to replace the print cartridge at this time unless print quality is no longer acceptable Attention light is blinking and read
141. of 3 on page 213 RM1 6873 000CN Fuser film assembly 220 V Internal assemblies 1 of 3 on page 213 RM1 6878 000CN Laser scanner assembly Internal assemblies 3 of 3 on page 217 RM1 7604 000CN Cable flat Internal assemblies 3 of 3 on page 217 RM1 7726 000CN Scanner lock assembly Product base on page 211 RM1 7727 000CN Paper delivery tray assembly Product base on page 211 RM1 7728 000CN Paper pickup tray assembly Product base on page 211 RM1 7733 000CN Fuser paper delivery assembly 110 V Internal assemblies 1 of 3 on page 213 RM1 7734 000CN Fuser paper delivery assembly 220 V Internal assemblies 1 of 3 on page 213 RM1 7735 000CN Power switch assembly Internal assemblies 1 of 3 on page 213 RM1 7737 000CN Pickup transfer frame assembly Internal assemblies 2 of 3 on page 215 RM1 7892 000CN Engine controll PCA 110 V Internal assemblies 1 of 3 on page 213 RM1 7892 000CN Engine control PCA assembly 110 V PCAs on page 219 RM1 7893 000CN Delivery sensor PCA assembly Internal assemblies 1 of 3 on page 213 RM1 7893 000CN Delivery sensor PCA assembly PCAs on page 219 RM1 7894 000CN Paper pickup sensor PCA assembly 232 Chapter 3 Parts and diagrams Internal assemblies 2 of 3 on page 215 Table 3 24 Numerical parts list conti
142. ofessional M1210 MFP series Disconnect four FFCs callout 1 and two wire harness connector callout 2 Figure 1 97 Remove the formatter PCA 1 of 4 HP LaserJet Professional M1130 MFP series i P ES 2 of 4 HP LaserJet Professional M1210 MFP series 68 Chapter 1 Removal and replacement ENWW 2 HP LaserJet Professional M1130 MFP series Remove four screws callout 1 and then remove the PCA HP LaserJet Professional M1210 MFP series Remove six screws callout 1 and then remove the PCA Figure 1 99 Remove the formatter PCA 3 of 4 HP LaserJet Professional M1130 MFP series ENWW Main assemblies 69 Fax PCA NOTE HP LaserJet Professional M1210 MFP series only Before proceeding remove the following components e Paper delivery tray See Paper delivery tray output bin extension on page 21 e Left cover See Left cover on page 22 Remove the Fax PCA Disconnect one FFC callout 1 remove three screws callout 2 and then remove the PCA Figure 1 101 Remove the Fax PCA 70 Chapter 1 Removal and replacement ENWW Laser scanner assembly Before proceeding remove the following components e Paper delivery tray See Paper delivery tray output bin extension on page 21 e Left cover See Left cover on page 22 e Right cover See Right cover on page 25 e Front cover See Front cover on page 28 e Scanner assembly See Scanner assembly on page 30 e Cartridge door S
143. olding the separation pad in place ENWW Clean the product 149 4 Remove the separation pad 5 Dab a lint free cloth in isopropyl alcohol and scrub the separation pad Use a dry lint free cloth to remove the loosened dirt and wait for the separation pad to dry A WARNING Alcohol is flammable Keep the alcohol and cloth away from an open flame Before you close the product and plug in the power cord allow the alcohol to dry completely amp NOTE In certain areas of California air pollution control regulations restrict the use of liquid Isopropyl Alcohol IPA as a cleaning agent In those areas of California disregard the previous recommendations and use a dry lint free cloth moistened with water to clean the pickup roller 150 Chapter2 Solve problems ENWW 6 Insert the cleaned separation pad and screw it into place 7 Place the product in the upright position reconnect the power cord and then turn on the product ENWW Clean the product 151 Clean the paper path If you are experiencing toner specks or dots on the printouts clean the paper path This process uses a transparency to remove dust and toner from the paper path Do not use bond or rough paper AQBbGc AQBoGc AoBbCC AaBbCc AGBDCC Gf NOTE For best results use a sheet of transparency If you do not have any transparencies you can use copier grade paper 60 to 163 g m 16 to 43 Ib that has a smooth surface
144. op cover Figure 1 7 Remove the ADF pre pickup arm and pickup roller assembly 1 of 4 Release one tab and then fully release the ADF top cover Figure 1 8 Remove the ADF pre pickup arm and pic EI kup roller assembly 2 of 4 e v 10 Chapter 1 Removal and replacement ENWW 3 Use a small flat blade screwdriver to release two hinge retainers callout 1 A CAUTION The two gears callout 2 are not captive Do not lose the gears when removing the ADF pickup roller assembly A Reinstallation tip To reinstall the assembly first position the shaft of the white plastic gear in the shaft mounting hole and then snap the assembly hinge pins into the retainers Figure 1 9 Remove the ADF pre pickup arm and pickup roller assembly 3 of 4 i 4 Release one spring callout 1 and then remove the assembly Figure 1 10 Remove the ADF pre pickup arm and pickup roller assembly 4 of 4 F ENWW Pickup roller 11 Reinstall the ADF pre pickup arm and pickup roller If the gears become separated from the assembly use the following figure to correctly reinstall the black callout 1 and white plastic drive gears callout 2 Figure 1 11 Reinstall the ADF pre pickup arm and pickup roller assembly gears 12 Chapter 1 Removal and replacement ENWW Separation pad A CAUTION Do not touch the sponge portion of the pad Skin oils can cause paper handling problems Before proceeding remove the following components
145. or other electronic device including fax machines to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business other entity or individual sending the message and the telephone number of the sending machine or such business or other entity or individual The telephone number provided cannot be a 900 number or any other number for which charges exceed local or long distance transmission charges Industry Canada CS 03 requirements Notice The Industry Canada label identifies certified equipment This certification means the equipment meets certain telecommunications network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirement document s The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible for the equipment to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations
146. ostatic discharge 3 F faded print 138 fax error messages 163 error report printing 169 error correction 170 reports printing all 168 troubleshooting receiving 174 troubleshooting sending 171 V 34 setting 171 fax ports locating 110 fax troubleshooting checklist 162 feeding problems solving 137 Finnish laser safety statement 254 G glass cleaning 158 gray background troubleshooting 139 H half self test check 108 HP Customer Care 240 humidity specifications 245 Index 259 l image quality copy troubleshooting 142 scans troubleshooting 143 image formation system testing 108 information pages configuration page 118 interface ports locating 109 110 J jams common causes of 126 document feeder clearing 128 locations 127 output bin clearing 129 preventing 135 tray clearing 131 K Korean EMC statement 253 L laser safety statements 253 254 license software 238 light copying 142 light patterns control panel 120 light print troubleshooting 138 lightness faded print troubleshooting 138 lines troubleshooting copies 142 printed pages 139 scans 143 logs fax error 169 printing all 168 loose toner troubleshooting 139 M Macintosh support 240 messages control panel 123 260 Index N network port locating 110 noise specifications 244 notes iii O online support 240 operating environment specifications 245 ordering print cartridge xi product documents xi sup
147. oting 139 scatter troubleshooting 141 smeared troubleshooting 139 specks troubleshooting 138 toner cartridges See print cartridges tools required 3 tray jams clearing 131 troubleshooting basic steps 102 blank pages 159 blank scans 143 checklist 102 control panel messages 123 copy quality 142 curled paper 140 Demo page 104 dialing 172 direct connect problems 160 drum rotation check 108 faded print 138 fax error correction setting 170 faxes 162 half self test 108 image formation 108 lines copies 142 lines printed pages 139 lines scans 143 loose toner 139 network problems 160 pages not printing 159 pages printing slowly 159 pages too dark 142 pages too light 142 power 102 problem source 105 receiving faxes 174 repetitive defects 141 scan quality 143 sending faxes 171 skewed pages 141 speed faxing 173 176 text 140 toner scatter 141 tonersmear 139 toner specks 138 USB cables 159 wrinkles 141 U USB port locating 109 110 troubleshooting 159 V V 34 setting 171 vertical lines troubleshooting 139 vertical white or faded stripes 142 W warnings iii warranty customer self repair 240 license 238 print cartridges 237 product 236 wavy paper troubleshooting 140 Index 261 Web sites customer support 240 Macintosh customer support 240 white or faded stripes troubleshooting 142 wrinkles troubleshooting 141 262 Index ENWW 2010 Hewlett Packard Development Comp
148. out 1 and install it in the replacement control panel assembly Figure 1 92 Reinstall the control panel assembly 1 of 2 64 Chapter 1 Removal and replacement ENWW 2 Make sure that the ferrite is correctly positioned in the holder NOTE Two sided tape is provided on the FFC to adhere it to the chassis as needed Figure 1 93 Reinstall the control panel assembly 2 of 2 ENWW Main assemblies 65 Power switch assembly Before proceeding remove the following components e Paper delivery tray See Paper delivery tray output bin extension on page 21 e Left cover See Left cover on page 22 Remove the power switch assembly 1 Disconnect one connector callout 1 Figure 1 94 Remove the power switch assembly 1 of 3 2 Release one tab callout 1 and then slide the assembly up and away from the product to release it Figure 1 95 Remove the power switch assembly 2 of 3 66 Chapter 1 Removal and replacement ENWW 3 Remove the power switch assembly Figure 1 96 Remove the power switch assembly 3 of 3 ENWW Main assemblies 67 Formatter PCA Before proceeding remove the following components e Paper delivery tray See Paper delivery tray output bin extension on page 21 e Left cover See Left cover on page 22 Remove the formatter PCA 1 HP LaserJet Professional M1130 MFP series Disconnect three FFCs callout 1 and one wire harness connector callout 2 HP LaserJet Pr
149. ow voltage power supply unit might be functioning Turn the product off unplug the power cord and turn the product on If the product does not function the fuse melts or the power supply is malfunctioning replace the engine controller unit See Engine controller PCA on page 94 106 Chapter2 Solve problems ENWW Tools for troubleshooting Individual component diagnostics Engine diagnostics Printing test pages helps you determine whether or not the product engine and the formatter are functioning If the formatter is damaged it might interfere with the engine test If the engine test page does not print try removing the formatter and then performing the engine test again If the engine test is then successful the problem is almost certainly with the formatter amp NOTE Information pages also can be used to solve product issues For information about printing information pages see the product user guide Engine test button E NOTE The product has a firmware engine test button that is activated by opening and closing the print cartridge door in a specific pattern T 2 3 4 ENWW Make sure that paper is correctly loaded in the tray Make sure that the delivery bin tray is in the open position Turn the product on Wait for the product to reach the ready state Open and then close the print cartridge door five times at an interval of about two seconds to start the internal engine test If the engine te
150. p syn laitteen ulkopuolelle Laitteen turvallisuusluokka on m ritetty standardin EN 60825 1 1994 mukaisesti VAROITUS Laitteen k ytt minen muulla kuin kaytt6ohjeessa mainitulla tavalla saattaa altistaa k ytt j n turvallisuusluokan 1 ylitt v lle n kym tt m lle lasers teilylle VARNING Om apparaten anv nds p annat s tt n i bruksanvisning specificerats kan anv ndaren uts ttas f r osynlig laserstr lning som verskrider gr nsen f r laserklass 1 HUOLTO HP LaserJet Professional M1132 M1134 M1136 M1212 M1214 M1216 kirjoittimen sis ll ei ole k ytt j n huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil T llaiseksi huoltotoimenpiteeksi ei katsota v riainekasetin vaihtamista paperiradan puhdistusta tai muita k ytt j n k sikirjassa lueteltuja k ytt j n teht v ksi tarkoitettuja yll pitotoimia jotka voidaan suorittaa ilman erikoisty kaluja VARO Mik li kirjoittimen suojakotelo avataan olet alttiina n kym tt m llelasers teilylle laitteen ollessa toiminnassa l katso s teeseen VARNING Om laserprinterns skyddsh lje ppnas d apparaten r i funktion uts ttas anv ndaren f r osynlig laserstr lning Betrakta ej str len Tiedot laitteessa k ytett v n laserdiodin s teilyominaisuuksista Aallonpituus 775 795 nm Teho 5 m W Luokan 3B laser GS statement Germany Das Ger t ist nicht f r die Benutzung i
151. pages The original might have been loaded upside In the document feeder put the top end of down the stack of originals into the document feeder with the paper stack face down and the first page to be scanned on the bottom of the stack Too light or dark The resolution and color levels might be set Verify that you have the correct resolution incorrectly and color settings Unwanted lines The document feeder glass might be dirty Clean the scanner strip Black dots or streaks The power to the product might have Reprint the job fluctuated Unclear text The resolution levels might be set Verify that the resolution settings are incorrectly correct Solve image quality problems 143 Optimize and improve image quality Change print density You can change the print density setting by from the product Properties dialog box 1 Windows XP Windows Server 2008 and Windows Server 2003 using the default Start menu view Click Start and then click Printers and Faxes Or Windows XP Windows Server 2008 and Windows Server 2003 using the Classic Start menu view Click Start and then click Printers Or Windows Vista Click Start click Control Panel and then in the category for Hardware and Sound click Printer Or Windows 7 Click Start and then click Devices and Printers 2 Inthe list of printers right click the name of this product and then click the Properties menu item to open the product Properties
152. plies and accessories 180 whole unit replacement xi output quality copy troubleshooting 142 scans troubleshooting 143 P packaging product 241 pages blank 159 not printing 159 printing slowly 159 skewed 141 pages skewed 137 paper curled troubleshooting 140 document feeder sizes supported 171 wrinkled 141 paper handling problem solving 137 paper input trays feeding problems solving 137 paper jams See jams paper path cleaning 152 part number print cartridge xi whole unit replacement xi photosensitive drum rotation functional checks 108 physical specifications 244 pickup roller clean 145 pliers required 3 ports locating 109 110 post service tests 5 power troubleshooting 102 preservice checklist 4 print cartridge ordering xi part number xi print cartridges warranty 237 print density 144 print quality problem solving 138 test 5 printer drivers Windows choosing 144 printing configuration page 118 troubleshooting 159 problem solving clearjams 126 connectivity 160 control panel messages 123 output quality 138 paper handling 137 performance 159 status light patterns 120 product cleaning 138 product information pages configuration page 118 protocol settings fax 171 Q quality copy troubleshooting 142 scans troubleshooting 143 R receiving faxes error report printing 169 troubleshooting 174 removing parts cautions for 2 checklists 4 tools required 3 repacking product 241 repetitive
153. product parts Always perform service work at an ESD protected workstation or mat or use an ESD strap If an ESD workstation mat or strap is not available ground yourself by touching the sheet metal chassis before touching an ESD sensitive part Protect the ESD sensitive parts by placing them in ESD pouches when they are out of the product Required tools ENWW 2 Phillips screwdriver with a magnetic tip and a 152 mm 6 inch shaft length Small flat blade screwdriver TX10 star driver Needle nose pliers ESD mat or ESD strap if one is available Penlight optional CAUTION Always use a Phillips screwdriver callout 1 Do not use a pozidrive screwdriver callout 2 or any motorized screwdriver These can damage screws or screw threads Figure 1 1 Phillips and pozidrive screwdriver comparison Electrostatic discharge 3 Before performing service A CAUTION Never open the scanner portion of the product unless you are in a clean room environment e Remove all paper from the product e Turn off the power using the power switch e Unplug the power cable and interface cable or cables e X Place the product on an ESD workstation or mat or use an ESD strap if one is available If an ESD workstation mat or strap is not available ground yourself by touching the sheet metal chassis before touching an ESD sensitive part e Remove the print cartridge After performing service e Plugin the power cable e
154. proprietary software HP Software software under licenses from third parties Third Party Software and Third Party License Any Third Party Software is licensed to you subject to the terms and conditions of the corresponding Third Party License Generally the Third Party License is located in a file such as license txt you should contact HP support if you cannot find any Third Party License If the Third Party Licenses include licenses that provide for the availability of source code such as the GNU General Public License and the corresponding source code is not included with the Software then check the product support pages of HP s website hp com to learn how to obtain such source code 2 LICENSE RIGHTS You will have the following rights provided you comply with all terms and conditions of this EULA a Use HP grants you a license to Use one copy of the HP Software Use means installing copying storing loading executing displaying or otherwise using the HP Software You may not modify the HP Software or disable any licensing or control feature of the HP Software If this Software is provided by HP for Use with an imaging or printing product for example if the Software is a printer driver firmware or add on the HP Software may only be used with such product HP Product Additional restrictions on Use may appear in the User Documentation You may not separate component parts of the HP Software for Use You do not
155. r scanner assembly lid on page 51 e Scanner assembly bezel See Scanner assembly bezel on page 53 Remove the CIS scanner motor gears and scanner light bar The HP LaserJet Professional M1210 MFP series CIS scanner assembly is shown in the figures below 1 Turn the CIS scanner upside down to expose the motor and gears Figure 1 82 Remove the CIS scanner motor gears and scanner light bar 1 of 4 58 Chapter 1 Removal and replacement ENWW Disconnect two connectors callout 1 j3 Remove the CIS scanner motor gears and scanner light bar 2 of 4 Remove two screws callout 1 remove the sheet metal plate callout 2 and then remove the motor and two gears callout 3 4 Remove the CIS scanner motor gears and scanner light bar 3 of 4 ENWW Scanner components 59 4 Remove one screw callout 1 and then separate the scanner light bar callout 2 from the carriage assembly callout 3 Figure 1 85 Remove the CIS scanner motor gears and scanner light bar 4 of 4 60 Chapter 1 Removal and replacement ENWW CIS scanner drive gears NOTE HP LaserJet Professional M1210 MFP series only Before proceeding remove the following components Paper delivery tray See Paper delivery tray output bin extension on page 21 Scanner assembly See Scanner assembly on page 30 ADF top cover See ADF top cover on page 43 ADF core See ADF core on page 45 ADF tray See ADF tray on page 48
156. rews with washers callout 1 and then remove the engine controller PCA callout 2 Figure 1 146 Remove the engine controller PCA 8 of 8 Reinstall the engine controller PCA NOTE Follow these steps to correctly install the transfer wire harness 1 Set the ground spring callout 1 on the transfer wire harness callout 2 Figure 1 147 Reinstall the engine controller PCA 1 of 4 GC 98 Chapter 1 Removal and replacement ENWW 2 Position the transfer wire harness callout 1 in the guide callout 2 Figure 1 148 Reinstall the engine controller PCA 2 of 4 3 Connect one connector callout 1 Figure 1 149 Reinstall the engine controller PCA 3 of 4 zs gg ENWW Main assemblies 99 4 Position the transfer wire harness callout 1 in the guides callout 2 Figure 1 150 Reinstall the engine controller PCA 4 of 4 100 Chapter 1 Removal and replacement ENWW 2 Solve problems e Solve problems checklist e Troubleshooting process e Tools for troubleshooting e Clear jams e Solve paper handling problems e Solve image quality problems e Clean the product e Solve performance problems e Solve connectivity problems e Solve fax problems HP LaserJet Professional M1210 MFP series onl e Service mode functions e Product updates ENWW 101 Solve problems checklist Table 2 1 Basic problem solving Problem Cause Solution When the produc
157. roduct firmware is current a Print a configuration page from the Reports menu b Go to www hp com support lim1210series and select the operating system that you are using c Scroll to the firmware table and then compare the current version listed with the version listed on the configuration page If versions are different download the newest firmware d Print a new configuration page to verify that the firmware is current 2 Verify that the telephone cord is plugged into the correct port 3 Verify that the fax is set up Use the control panel or the HP Fax Setup Wizard to configure the fax time date and fax header information 4 Check the phone line a Unplug the telephone cord from the product b Plug the telephone cord into a telephone and verify that there is a dial tone c Reconnect the telephone cord into the correct port on the product 5 If using a DSL service check the installation and features The DSL modem requires a high pass filter The service provider typically provides a low pass filter for normal telephone wiring 6 If using a VoIP service check the installation and features The VoIP service might not support fax over IP If fax over IP is supported change the Fax Speed setting to Slow V 29 7 Ifyou cannot send or receive faxes do the following a Change the error correction settings amp NOTE Changing these settings might reduce image quality b Change the Fax Speed setting to Me
158. rrectly NOTE Check for an empty refilled or cloned print cartridge Transfer roller and fuser e Arethe transfer roller and fuser installed correctly NOTE Check for fuser film damage or a contaminated or dirty transfer roller Print cartridge door e Is the print cartridge door closed NOTE Check for a damaged door interlock switch or cabling Condensation e Does condensation occur following a temperature change particularly in winter following cold storage If so wipe affected parts dry or leave the product on for 10 to 20 minutes e Was a print cartridge opened soon after being moved from a cold to a warm room If so allow the print cartridge to sit at room temperature for 1 to 2 hours Miscellaneous e Check for and remove any non HP components for example a print cartridge from the product D Remove the product from the network and make sure that the failure is with the product before beginning troubleshooting EE EE ENWW Troubleshooting process 105 Power subsystem Power on checks Turn on the power If the control panel LEDs do not illuminate perform the power on checks to find the cause of the problem 1 Verify that the product is plugged into an active electrical outlet that delivers the correct voltage 2 Verify that the power switch is in the on position 3 Make sure that the product makes the expected start up sounds Gf NOTE The overcurrent overvoltage protection circuit in the l
159. s product has not been tested to ensure compatibility with the FaxAbility distinctive ring service for New Zealand Additional FCC statement for telecom products US This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the back of this equipment is a label that contains among other information a product identifier in the format US AAAEQ TXXXX If requested this number must be provided to the telephone company The REN is used to determine the quantity of devices which may be connected to the telephone line Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to the line as determined by the total RENs contact the telephone company to determine the maximum REN for the calling area This equipment uses the following USOC jacks RJ11C An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack 256 Appendix C Regulatory information ENWW which is Part 68 compliant This equipment cannot be used on telephone company provided coin service Connection to Party Line Service is subject to state tariffs If this equipment causes harm to the telephone network the telep
160. se 140 D 71034 B blingen FAX 49 7031 14 3143 http www hp com go certificates USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise ID 83707 0015 Phone 208 396 6000 ENWW Declaration of conformity base model 249 Declaration of conformity fax model Declaration of Conformity according to ISO IEC 17050 1 and EN 17050 1 DoC BOISB 0901 03 rel 1 0 Manufacturer s Name Hewlett Packard Company Manufacturer s Address 11311 Chinden Boulevard Boise Idaho 83714 1021 USA declares that the product Product Name HP LaserJet M1212 Series HP LaserJet M1214 Series HP LaserJet M1216 Series Accessories BOISB 0906 00 US Fax Module LIU BOISB 0906 01 EURO Fax Module LIU Regulatory Model Number BOISB 0901 03 Product Options ALL Print Cartridges CE284A CE285A CE286A conforms to the following Product Specifications SAFETY IEC 60950 1 2001 EN60950 1 2001 A11 IEC 60825 1 1993 A1 A2 EN 60825 1 1994 A1 A2 Class 1 Laser LED Product GB4943 2001 EMC CISPR22 2005 A1 2005 EN55022 2006 A1 2007 Class B EN 61000 3 2 2006 EN 61000 3 3 1995 A1 A2 EN 55024 1998 A1 A2 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 4 GB9254 1998 GB17625 1 2003 TELECOM ES 203 021 FCC Title 47 CFR Part 68 Supplementary Information The product herewith complies with the requirements of the EMC Directive 2004 108 EC and the Low Voltage Directive 2006 95
161. series CE841 40026 Assembly view HP LaserJet Professional M1210 MFP series on page 189 Cover left RC3 0823 000CN Product base on page 211 Cover right RC3 0825 000CN Product base on page 211 Cover top RL1 2944 000CN Product base on page 211 Delivery sensor PCA assembly RM1 7893 000CN Internal assemblies 1 of 3 on page 213 Delivery sensor PCA assembly RM1 7893 000CN PCAs on page 219 Door print cartridge RC3 0839 000CN Product base on page 211 Engine control PCA assembly 110 V RM1 7892 000CN PCAs on page 219 Engine control PCA assembly 220 V RM1 7902 000CN PCAs on page 219 Engine controll PCA 110 V RM1 7892 000CN Internal assemblies 1 of 3 on page 213 Engine controll PCA 220 V RM1 7902 000CN Internal assemblies 1 of 3 on page 213 Fax card Billow DAA US HP LaserJet Professional M1210 MFP CE833 60001 Assembly view HP LaserJet series Professional M1210 MFP series on page 189 Fax card DAA Brazil HP LaserJet Professional M1210 MFP CD643 60001 Assembly view HP LaserJet series Professional M1210 MFP series on page 189 Fax card DAA Euro HP LaserJet Professional M1210 MFP CE868 60001 Assembly view HP LaserJet series Professional M1210 MFP series on page 189 Ferrite rectangular EMI ROHS 9170 1821 Assembly view HP LaserJet Professional M1130 MFP series on page 187 Ferrite rectangular EMI ROHS 9170 1821 Assembl
162. sional M1210 MFP series iiiassssessee 200 ADF assembly HP LaserJet Professional M1210 MFP series sssssssss 202 ADF top cover HP LaserJet Professional M1210 MFP series eeesssssses 204 ADF core HP LaserJet Professional M1210 MFP series ccccccccceesseseesseseeeeeeeeeeees 206 ADF Base HP LaserJet Professional M1210 MFP series ccccccecceeeesseeeeeeeeeeeeeeeenes 208 COVETS P 210 Prod ct DASE p HOST 210 Internal assemblies th tlt he see Ded nhe Ne caus te aa tue dur n ada dde dx d 212 intemal assemblies 1 0f 3 er e teer dre ta Re Feed deg RR EE e adag Ro Ep ev Edda eade 212 intemal assemblies 2 Of 3 eise cocos tan hoc ac oerte oed eee aac ades deua d Nd ede abd 214 Internal assemblies 3 of 31 216 EE 218 Alphabetical parts ISt deir eee ehe tete dated aea dedo daa Cede Eege ded aka di 220 Numerical parts list A 227 Appendbc A Service and Supponrt erect EENS EEEER ere ce Eo eos EE 235 Hewlett Packard limited warranty statement A 236 HP s Premium Protection Warranty LaserJet print cartridge limited warranty statement 237 End User License Agreement osson 1 cH teer a t be deae a cd deuten dedere 238 Customer self repair warranty service nennen nennen nnne enn 240 ENWW C stomer SUPPON de 240 Repack
163. sitioned re 1 57 Rear cover and bracket incorrectly positioned 40 Chapter 1 Removal and replacement ENWW Scanner components NOTE This section describes replacement and removal of individual scanner components To remove the complete scanner assembly see Scanner assembly on page 30 HP LaserJet Professional M1210 MFP series only replacement and removal of the ADF pickup roller and separation pad are described earlier in this chapter See ADF pre pickup arm and pickup roller on page 10 or ADF separation pad on page 14 White plate document backing 1 Open the scanner lid Figure 1 58 Remove the white plate 1 of 3 ENWW Scanner components 41 2 Use a small flat blade screwdriver to release two tabs callout 1 and then rotate the top of the white plate away from the lid Figure 1 59 Remove the white plate 2 of 3 3 Remove the white plate Figure 1 60 Remove the white plate 3 of 3 42 Chapter 1 Removal and replacement ENWW ADF top cover amp NOTE HP LaserJet Professional M1210 MFP series only 1 Open the ADF top cover Figure 1 61 Remove the ADF top cover 1 of 4 2 Release one tab and then fully open the ADF cover of 4 Figure 1 62 Remove the ADF top cover 2 ENWW Scanner components 43 3 Use a small flat blade screwdriver to release one hinge pin callout 1 Figure 1 63 Remove the ADF top cover 3 of 4 4 Slide the cover toward the rear o
164. ss the cleaning page amp NOTE The cleaning process takes about 2 minutes The cleaning page stops periodically during the cleaning process Do not turn the product off until the cleaning process has finished You might need to repeat the cleaning process several times to thoroughly clean the product ENWW Clean the product 153 Clean the print cartridge area You do not need to clean the print cartridge area often However cleaning this area can improve the quality of the printed sheets 1 Disconnect the power cord from the product 2 Liftthe scanner assembly and open the print cartridge door 154 Chapter2 Solve problems ENWW 3 Remove the print cartridge A CAUTION Do not touch the black sponge transfer roller inside the product Doing so can damage the product CAUTION To prevent damage do not expose the print cartridge to light Cover it with a piece of paper 4 With a dry lint free cloth wipe any residue from the paper path area and the print cartridge cavity ENWW Clean the product 155 5 Install the print cartridge 6 Close the print cartridge door and the scanner assembly 156 Chapter2 Solve problems ENWW 7 Reconnect the power cord r 8 Print a few pages to clean any toner residue from the product Clean the exterior Use a soft damp lint free cloth to wipe dust smudges and stains off of the exterior of the product ENWW Clean the product 157 Clea
165. st is successful an engine test page prints with a series of vertical lines across the page Figure 2 1 Sample engine test page Tools for troubleshooting 107 Components tests Drum rotation functional check The photosensitive drum located in the print cartridge must rotate for the print process to work The photosensitive drum receives its drive from the main drive assembly Gf NOTE This test is especially important if refilled print cartridges have been used 1 Open the print cartridge door 2 Remove the print cartridge 3 Mark the drive gear on the cartridge with a felt tipped marker Note the position of the mark 4 Replace the print cartridge and close the print cartridge door The startup sequence should rotate the drum enough to move the mark 5 Open the print cartridge door and inspect the gear that was marked in step 3 Verify that the mark moved If the mark did not move inspect the main drive assembly to make sure that it is meshing with the print cartridge gears If the drive gears appear functional and the drum does not move replace the print cartridge Half self test functional check The half self test check determines which printing process is malfunctioning 1 Print a Configuration page 2 Open the print cartridge door after the paper advances halfway through the product about five seconds after the motor begi
166. t is off Load paper in the input tray Use the printer driver to process the cleaning page Follow the appropriate procedure depending on the operating system you are using Windows XP Windows Server 2003 and Windows Server 2008 using the default Start menu view a Click Start and then click Printers and Faxes b Right click the driver icon and then select Properties c Click the Device Settings tab Windows XP Windows Server 2003 and Windows Server 2008 using the Classic Start menu view a Click Start click Settings and then click Printers b Right click the driver icon and then select Properties c Click the Device Settings tab Windows Vista a Click Start click Control panel and then in the category for Hardware and Sound click Printer b Right click the driver icon and then select Properties c Click the Device Settings tab Tools for troubleshooting 117 Mac OS X 10 4 a From the Apple menu e amp click the System Preferences menu and then click the Print A Fax icon b Click the Printer Setup button Mac OS X 10 5 and 10 6 a From the Apple menu e amp click the System Preferences menu and then click the Print amp Fax icon b Select the product in the left side of the window c Click the Options amp Supplies button d Click the Driver tab 4 inthe Cleaning Page area click the Start button to process the cleaning page 225 Ef NOTE The cleaning process ta
167. t individual fax reports t 2 3 4 On the control panel press the Setup button Use the arrow buttons to select the Reports menu and then press the OK button Use the arrow buttons to select the Fax Reports menu and then press the OK button Use the arrow buttons to select the report to be printed and then press the OK button The product exits the menu settings and prints the report Er NOTE If you selected the Fax Activity log report and pressed the OK button press the OK button again to select the Print log now option The product exits the menu settings and prints the log Set the fax activity log to print automatically You can decide whether or not you want the fax log to print automatically after every 40 entries The factory set default is On Use the following steps to set the fax activity log to print automatically 1 2 3 4 5 6 On the control panel press the Setup A button Use the arrow buttons to select the Reports menu and then press the OK button Use the arrow buttons to select the Fax Reports menu and then press the OK button Use the arrow buttons to select the Fax Activity log menu and then press the OK button Use the arrow buttons to select the Auto Log Print menu and then press the OK button Use the arrow buttons to select the On option and then press the OK button to confirm the selection Set the fax error report A fax error report is a brief report that indicates the product
168. t is connected to a correctly grounded power source the LEDs on the control panel do not illuminate and the main motor does not rotate The product does not turn on No power to the product 1 Verify that the power Switch is turned on 2 Verify that the power cable is correctly plugged into the outlet and the product 3 Verify that the power outlet has the correct voltage The product has an internal power failure Check the fuses and internal cable connections Replace any defective cables or open fuses The formatter is defective Replace the formatter See Formatter PCA on page 68 The engine controller PCA is defective Replace the engine controller PCA See Engine controller PCA on page 94 When turned on the LEDs on the control panel light up but the main motor does not rotate The product turns on but the motor does not rotate The print cartridge door is open Close the print cartridge door A page is jammed in the paper path Clear all paper from the paper path and make sure that all sensors are working correctly The cable is not connected correctly Reconnect the motor cable The motor is not mounted correctly in the product chassis Verify that the motor is connected correctly and that it rotates freely The engine controller PCA is defective Replace the engine controller PCA See Engine controller PCA on page 94 Th
169. ter2 Solve problems ENWW Sent faxes are not arriving at the receiving fax machine Cause Solution The originals might be incorrectly loaded Verify that the original documents are correctly loaded into the document feeder A fax might be in memory because it is waiting to redial a busy number other jobs that are ahead of it are waiting to be sent or the fax is set up for a delayed send If a fax job is in memory for any of these reasons an entry for the job appears in the fax log Print the fax activity log and check the Status column for jobs that show a Pending designation The control panel shows a low memory error Cause Solution The fax might be too large or the resolution might be too high Try one of the following e Divide a large fax into smaller sections and then fax them individually e Clear stored faxes to make more memory available for outgoing faxes e Configure the outgoing fax as a delayed fax and then verify that it will send completely e A Make sure that the product is using the lowest resolution setting Standard Faxes are transmitting very slowly Cause Solution The fax might be very complex such as one with many graphics Complex faxes take longer to be sent or received Breaking longer faxes into multiple jobs and decreasing the resolution can increase the transmission speed The receiving fax machine might have a slow modem speed Th
170. that extension phone might be incorrectly set the extension phone is set up for tone dialing as well The product is not answering incoming fax calls Cause Solution The answer mode might be set to Manual If the answer mode is set to Manual the product does not answer calls Start the fax receiving process manually The rings to answer setting might not be set correctly Check the rings to answer setting to verify that it is set properly The answer ring pattern feature might be turned on but you Check the answer ring pattern feature to verify that it is set do not have the service or you do have the service and the properly feature is not set correctly The fax cord might not be correctly connected or the fax cord See the getting started guide to check the installation Verify is not working that you are using the fax cord that came with the product The product might not be able to detect incoming fax tones Re record the answering machine message leaving at least because the answering machine is playing a voice message two seconds of silence at the beginning of the message Too many devices might be connected to the telephone line Do not attach more than three devices to the line Remove the last device that was connected and determine whether the product works If not continue removing devices one at a time and retry after removing each one The telephone line might not be working Do one of th
171. then remove the sheet metal formatter stay callout 3 NOTE One screw has a flat washer and lock washer Make sure that this screw is correctly positioned when the assembly is reinstalled Figure 1 123 Remove the pickup assembly 1 of 6 84 Chapter 1 Removal and replacement ENWW 2 Remove the black plastic engine controller PCA stay callout 1 assembly 2 of 6 Figure 1 124 Remove the pickup 2 3 Disconnect one connector callout 1 and then remove the wire harness callout 2 from the guide callout 3 Figure 1 125 Remove the pickup assembly 3 of 6 ENWW Main assemblies 85 86 4 Disconnect three connectors callout 1 and then remove the wire harness callout 2 from the guide callout 3 Figure 1 126 Remove the pickup assembly 4 of 6 1 s Ww Lad D e S n e 5 Remove one bushing callout 1 Figure 1 127 Remove the pickup assembly 5 of 6 4 Chapter 1 Removal and replacement ENWW 6 Remove six screws callout 1 and then remove the pickup assembly callout 2 Figure 1 128 Remove the pickup assembly 6 of 6 o ENWW Main assemblies 87 Reinstall the pickup assembly 1 Make sure that the pickup assembly ground spring is correctly positioned when the assembly is reinstalled Figure 1 129 Reinstall the pickup assembly 1 of 4 correct ground spring position 2 Lee e Figure 1 130 Reinstall the pickup assembl
172. tings see the computer user guide for more information The formatter is defective Replace the formatter See Formatter PCA on page 68 104 Chapter2 Solve problems ENWW Troubleshooting process Determine the problem source The following table includes basic questions to ask the customer to quickly help define the problem General topic Questions Environment e isthe product installed on a solid level surface 1 e Is the power supply voltage within 10 volts of the specified power source D Is the power supply plug inserted in the product and the outlet e l sthe operating environment within the specified parameters e sthe product exposed to ammonia gas such as that produced by diazo copiers or office cleaning materials NOTE Diazo copiers produce ammonia gas as part of the copying processes Ammonia gas from cleaning supplies or a diazo copier can have an adverse affect on some product components for example the print cartridge OPC e Is the product exposed to direct sunlight Paper e Does the customer use only supported paper e l sthe paper in good condition no curls folds or distortion e isthe paper stored correctly and within environmental limits Input trays e Is the amount of paper in the tray within specifications e l sthe paper correctly placed in the tray e Are the paper guides aligned with the stack Print cartridge e Is the print cartridge installed co
173. ttons to select the option for when you want the fax error reports to be printed Press the OK button to save the selection Include the first page of each fax on the fax confirmation fax error and last call reports If this option is turned on and the page image still exists in the product memory the fax configuration fax error and last call reports include a thumbnail 5096 reduction of the first page of the most recent fax that was sent or received The factory set default for this option is On 1 2 3 4 5 On the control panel press the Setup X button Use the arrow buttons to select the Reports menu and then press the OK button Use the arrow buttons to select the Fax Reports menu and then press the OK button Use the arrow buttons to select the Include 1st page menu and then press the OK button Use the arrow buttons to select the On option and then press the OK button to confirm the selection Change error correction and fax speed Set the fax error correction mode Usually the product monitors the signals on the telephone line while it is sending or receiving a fax If the product detects an error during the transmission and the error correction setting is On the product can request that the portion of the fax be resent The factory set default for error correction is On You should turn off error correction only if you are having trouble sending or receiving a fax and you are willing to accept the errors in th
174. ugged into the line port Plug the product phone cord into a jack for another phone line If the error persists replace the fax PCA See Fax PCA on page 70 No document sent The product did not scan any pages orit did Try sending the fax again not receive any pages from the computer to transmit a fax No fax answer Attempts to redial a fax number failed or the Call the recipient to ensure that the fax Redial no answer option was turned off machine is on and ready Canceled send Check that you are dialing the correct fax number Check that the redial option is enabled Unplug the telephone cord from both the product and the wall and replug the cord Unplug the product telephone cord from the wall plug in a telephone and try making a voice call Make sure that the phone cord from the wall telephone jack is plugged into the line 42 port Plug the product phone cord into a jack for another phone line If the error persists replace the fax PCA See Fax PCA on page 70 166 Chapter2 Solve problems ENWW Control panel message Description Recommended action No fax answer The receiving fax line did not answer The Allow the product to retry sending the fax product attempts to redial after a few minutes Redial pending Call the recipient to ensure that the fax machine is on and ready Check that you are dialing the correct fax number If the product continues to redial
175. uide callout 3 Figure 1 118 Remove the fuser 4 of 6 TM 7 5 Disconnect one tab callout 1 and then remove the guide callout 2 Figure 1 119 Remove the fuser 5 of 6 ENWW Main assemblies 81 6 Release the wire harnesses from the guides callout 1 remove three screws callout 2 and then remove the fuser Figure 1 120 Remove the fuser 6 of 6 82 Chapter 1 Removal and replacement ENWW Reinstall the fuser A Toavoid damage to wire harnesses make sure that they are correctly installed in the guides when the fuser is reinstalled Figure 1 121 Reinstall the fuser correct wire harness installation ENWW Main assemblies 83 Pickup assembly Before proceeding remove the following components e Separation pad See Separation pad on page 13 e Paper delivery tray See Paper delivery tray output bin extension on page 21 e Leftcover See Left cover on page 22 e Right cover See Right cover on page 25 e X Front cover See Front cover on page 28 e Scanner assembly See Scanner assembly on page 30 e Cartridge door See Cartridge door on page 33 e Top cover See Top cover on page 36 e Rear cover See Rear cover on page 38 e Formatter PCA See Formatter PCA on page 68 e Fax PCA HP LaserJet Professional M1210 MFP series only See Fax PCA on page 70 Remove the pickup assembly 1 Disconnect one connector callout 1 remove five screws callout 2 and
176. uses and can radiate radio frequency energy If this equipment is not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e X Reorient or relocate the receiving antenna e Increase separation between equipment and receiver e Connect equipment to an outlet on a circuit different from that to which the receiver is located e Consult your dealer or an experienced radio TV technician Gf NOTE Any changes or modifications to the printer that are not expressly approved by HP could void the user s authority to operate this equipment Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules 248 Appendix C Regulatory information ENWW Declaration of conformity base model Declaration of Conformity according to ISO IEC 17050 1 and EN 17050 1 DoC BOISB 0901 02 rel 1 0 Manufacturer s Name Hewlett Packard Company Manufacturer s Address 11311 Chinden Boulevard Boise Idaho 83714 1021 USA declares that the product Product Name HP LaserJet M1132 Series HP LaserJet M1134 Series HP LaserJet M
177. xes are being received by the computer Check to determine whether the computer is receiving faxes The product has encountered an error Check the control panel for an error message Faxes are printing on two pages instead of one Cause Solution The autoreduction setting might not be set correctly The incoming faxes might have been sent on larger paper Turn on the autoreduction setting Adjust the autoreduction setting to allow larger pages to be printed on one page Received faxes are too light are blank or have poor print quality Cause Solution The product ran out of toner while printing a fax The product stores the most recently printed faxes The amount of memory that is available determines the actual number of faxes stored for reprinting As soon as possible replace the print cartridge and then reprint the fax The fax that was sent was too light Contact the sender and have the sender resend the fax after altering the contrast settings Solve fax problems HP LaserJet Professional M1210 MFP series only 175 Faxes are being received very slowly Cause Solution The fax might be very complex such as one with many Complex faxes take longer to be received Breaking longer graphics faxes into multiple jobs and decreasing the resolution can increase the transmission speed The resolution at which the fax was sent or is being received To receive the fax call
178. y 2 of 4 incorrect ground spring position SESE be A 88 Chapter 1 Removal and replacement ENWW 2 Push down the lift plate before installing the pickup assembly XX TIP Reach in from the front of the product to push and hold the plate down as the pickup unit is installed Figure 1 131 Reinstall the pickup assembly 3 of 4 lift plate in raised position iiid 1 Figure 1 132 Reinstall the pickup assembly 4 of 4 lift plate in lowered position ENWW Main assemblies 89 Pickup solenoid Before proceeding remove the following components Paper delivery tray See Paper delivery tray output bin extension on page 21 Left cover See Left cover on page 22 Right cover See Right cover on page 25 Front cover See Front cover on page 28 Scanner assembly See Scanner assembly on page 30 Cartridge door See Cartridge door on page 33 Top cover See Top cover on page 36 Rear cover See Rear cover on page 38 Formatter PCA primary See Formatter PCA on page 68 Fax PCA HP LaserJet Professional M1210 MFP series only See Fax PCA on page 70 Remove the pickup solenoid 1 Disconnect one connector callout 1 remove five screws callout 2 and then remove the sheet metal formatter stay callout 3 NOTE One screw has a flat washer and lock washer Make sure that this screw is correctly positioned when the assembly is reinstalled 90 Chapter 1 Removal an
179. y light is on The product has experienced a continual error from which it will recover on its own If the recovery is successful the product continues to the processing data state and completes the job If the recovery is unsuccessful the product continues to the continuable error state Try removing any paper from the paper path and turning the product power off and then on again ENWW Tools for troubleshooting 121 Table 2 3 Control panel light patterns continued Light status Error code State of the product Action The attention and ready lights are on E7 Fuser error 1 Turn off the product or disconnect the power cord from the product E8 Scanner error SENE 2 Wait 30 seconds and then turn E9 Engine communication error on the product or reconnect the power cord to the product 3 Wait for the product to initialize 4 Ifthe error persists replace the component o E7 error fuser See Fuser on page 79 o E8 error CIS scanner See CIS scanner carriage assembly on page 56 o E9 error formatter PCA See Formatter PCA on page 68 122 Chapter2 Solve problems ENWW Interpret control panel messages HP LaserJet Professional M1210 MER series only Control panel message types Alert and warning messages appear temporarily and might require you to acknowledge the message by pressing the OK button to resume or by pressing the Cancel X button to cancel the job With certa
180. y view HP LaserJet Professional M1210 MFP series on page 189 Ferrite rectangular EMI ROHS 9170 1821 Scanner assembly 2 of 2 HP LaserJet Professional M1130 MFP series on page 193 Ferrite rectangular EMI ROHS 9170 1821 ADF scanner assembly HP LaserJet Professional M1210 MFP series on page 199 222 Chapter 3 Parts and diagrams ENWW Table 3 23 Alphabetical parts list continued Description Part number Table and page FFC scan module CE847 60106 Scanner assembly 2 of 2 HP LaserJet Professional M1130 MFP series on page 193 FFC scan module CE841 60104 ADF scanner assembly HP LaserJet Professional M1210 MFP series on page 199 Formatter PCA assembly HP LaserJet Professional M1130 MFP CE831 60001 Assembly view HP LaserJet series Professional M1130 MFP series on page 187 Formatter PCA assembly HP LaserJet Professional M1210 MFP CE832 60001 Assembly view HP LaserJet series Professional M1210 MFP series on page 189 Front cover RL1 2946 000CN Product base on page 211 Fuser film assembly 110 V RM1 6872 000CN Internal assemblies 1 of 3 on page 213 Fuser film assembly 220 V RM1 6873 000CN Internal assemblies 1 of 3 on page 213 Fuser paper delivery assembly 110 V RM1 7733 000CN Internal assemblies 1 of 3 on page 213 Fuser paper delivery assembly 220 V RM1 7734 000CN Internal assemblies 1 of 3 on page

HP LaserJet Pro M1130 M1210 Series Service Manual

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