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IS 250, IS 250C

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4. Road test vehicle Replace Smart Key battery Replace spark plugs Inspect the following ___ shaft boots ___Fuel tank cap gasket Ball joints and dust covers Rack and pinion assembly Body Rear differential oil Brake lines and hoses Steering linkage and boots ___ Brake pad and rotor thickness ___Transfer case for signs of leakage Brake rotor runout IS 250 AWD Drivebelt ___ Transmission for signs of leakage ___Exhaust pipes and mountings Front differential oil IS 250 AWD ___ Fuel lines and connections fuel tank band and fuel tank vapor vent system hoses If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Tighten nuts and bolts on chassis Date Mileage Required under the terms of the Emission Control Warranty 3JNVNILNIVIN 2Applies to models with same size front and rear tires and wheels Scheduled Maintenance Log 63 Inspect and adjust all fluid levels Replace engine oil with OW 20 oil replace Reset maintenance reminder light oil filter Rotate tires Inspect engine coolant see page 69 Visually inspect brake pads calipers and rotors Reset maintenance reminder light Check installation of driver s floor mat Rotate tires Road test vehicle Visually inspect brake pads calipers and rotors Note If OW 20 oil was not u
5. 2011 IS 250 IS250C WARRANTY AND SERVICES GUIDE Owner Amenities Warranty Information Maintenance Requirements AUTHORIZED DEALER SHIP MAINTENANCE AND REPAIRS Lexus recommends having mainte nance and repairs for your vehicle performed by an authorized Lexus dealership To locate your nearest au thorized Lexus dealership log on to www lexus com or contact Lexus Customer Satisfaction at 800 255 3987 From everyone at Lexus thank you for purchasing one of our vehicles Your Lexus is designed to deliver uncompromising luxury and perform ance We are committed to providing you with an ownership experience that is second to none and we look forward to serving you in the years ahead Welcome to the Lexus family Taking Delivery of Your New Lexus As you take delivery of your new vehicle there are some important services you should know about These include Lexus Personalized Settings Your vehicle includes a variety of electronic features that can be personalized to your preferences For example doors can be programmed to remain locked when you shift into Park See your dealer for details Pre Delivery Service Your dealership has performed a thorough service to prepare your vehicle for delivery This includes initializing certain electronic features such as the one touch power windows Scheduled Maintenance Your vehi cle requires maintenance every six months or 5 000 miles whichever com
6. Road test vehicle Inspect the following ___ shaft boots Exhaust pipes and mountings Ball joints and dust covers Front differential oil 5 250 AWD Body Rack and pinion assembly ___ Brake lines and hoses ___ differential oil Drive belt Steering linkage and boots Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect engine air filter Tighten nuts and bolts on chassis Date Mileage 3JNVNILNIVIN VApplies to models with same size front and rear tires and wheels Scheduled Maintenance Log 61 MAINTENANCE 62 Replace engine oil with OW 20 oil replace oil filter Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Check installation of driver s floor mat Road test vehicle If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Insp
7. formed at six months or 5 000 miles whichever occurs first obtain this service contact your Lexus dealer ship Your complimentary service will include these items Inspect and adjust all fluid levels Program Lexus Personalized Settings if requested Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors e Check installation of driver s floor mat Road test vehicle Complimentary Services What are Lexus Personalized Settings Your vehicle includes a variety of electronic features that can be pro grammed to your preferences For example doors can be programmed to remain locked when you shift into Park For more information see the Customizable Features section of the Specifications chapter in your Owner s Manual Programming of these features is performed once at no charge provided you obtain the service at the six month 5 000 mile scheduled maintenance service Programming of your Lexus Personal ized Settings requires special equip ment and may be performed only by an authorized Lexus dealership Second Scheduled Maintenance Service 12 Months or 10 000 Miles This complimentary service is per formed at 12 months or 10 000 miles whichever occurs first To obtain this service contact your Lexus dealer ship Your complimentary service will include these items Replace engine oil with OW 20 oil replace oil fi
8. motive industry It can be accessed by gt m 2 gt Introduction 41 In addition to scheduled maintenance After a Car Wash your Lexus requires ongoing general Check installationot diver maintenance such as fluid checks and visual inspections The recommended guidelines for inspections are listed When Cleaning the Interior below Please refer to the Mainte eee a ee nance section of the Owner s Manual vacuum cleaner Wipe dirty sur faces with a soft cloth dampened tion procedures P with warm water Every 30 Days e When cleaning carpet or cloth interi At least once every 30 days perform with a vacuum cleaner Apply these inspections a foaming type carpet cleaner MAINTENANCE 42 e Check engine oil level using the dipstick Visually check engine coolant level on the see through reservoir under cover Visually check brake fluid level on the see through reservoir Visually check condition of battery Check level of windshield washer fluid e Check tire pressure e Check tires for damage and wear Check installation of driver s floor mat Introduction with a sponge or brush allowing cleaner to work for a few min utes to loosen dirt Continue by rubbing carpet or cloth interior in a circular motion Wipe off any excess cleaner with
9. Warranty coverage is not dependent upon the use of any particular brand of replacement parts and you may elect to use non Genuine Lexus Parts for maintenance and repairs However use of replacement parts that are not equivalent in quality to Genuine Lexus Parts may impair the effectiveness of the emission control systems If you use replacement parts that have maintenance or replacement sched ules different from those of Genuine Lexus Parts you must follow the main tenance and replacement schedules for the parts you are using In addition you should ensure that such parts are warranted by their manufacturers to be equivalent to Genuine Lexus Parts Your Warranties in Detail 31 WARRANTY 32 IF YOUR VEHICLE FAILS A SMOG CHECK TEST If your vehicle fails a smog check test you may make a claim under the Emission Performance Warranty To do so take your vehicle to an autho rized Lexus dealership and present a copy of the smog check test report Also take your maintenance records in case they are needed If your claim qualifies for coverage the dealership will repair your vehicle within 30 days unless a shorter peri od is required by law If your claim is denied Lexus will notify you in writing of the reason within the same period If we fail to do so we will repair your vehicle free of charge The only exceptions allowed are when you request or agree to a delay or when a delay is c
10. What other recourse do have If you are dissatisfied with the arbitra tor s decision or Lexus compliance you may pursue any other legal reme dies available to you including small claims court You should be aware that the decision of the arbitrator s is admissible as evidence in any legal proceedings concerning your vehicle Is the Dispute Settlement Program subject to change The information in this booklet about the program is correct as of the date of printing However the program may be changed without notice Contact the Lexus Customer Satisfaction Department at 800 255 3987 for the most current information concerning the Dispute Settlement Program Introduction a gt z lt 13 WARRANTY 14 You have purchased one of the finest vehicles built in the world today and it is backed by one of the finest war ranties in the industry This excellent warranty coverage demonstrates not only our confidence in Lexus vehicles but also our commitment to every Lexus customer We re dedicated to ensuring that you enjoy exceptional quality dependability and peace of mind throughout your ownership experience To further demonstrate our commit ment to our customers satisfaction occasionally we may establish a special policy adjustment to pay for specific repairs that are no longer covered by warranty When we estab lish such a policy adjustment we mail details to all applicable owne
11. calipers and rotors Road test vehicle Check installation of driver s floor mat Note If OW 20 oil was not used at last oil Road test vehicle change or if you drive primarily under certain special operating conditions you should also If you drive primarily under this replace the engine oil with OW 20 oil and special operating condition perform replace the oil filter See page 44 for conditions Cerone that apply Some conditions require additional Driving dirt roads or dusty roads maintenance See below Inspect axle shaft boots If you drive primarily under this Inspect ball joints and dust covers special operating condition perform Inspect engine air filter these additional items Inspect steering linkage and boots Driving on dirt roads or on dusty roads J Tighten nuts and bolts on chassis Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Date Mileage Date Mileage MAINTENANCE Applies to models with same size front and rear tires and wheels 52 Scheduled Maintenance Log SCHEDULED MAINTENANCE LOG 54 Months or 45 000 Miles Clean air conditioner filter Inspect and adjust all fluid levels Replace Smart Key battery Reset maintenance reminder light Rotate tires V
12. fication number VIN the names of your selling and servicing dealerships and the current mileage on your Lexus Introduction ie 29 gt z lt 11 WARRANTY 12 In addition to completing the cus tomer claim form please provide NCDS with the following information e Vehicle year make model VIN mileage and date of purchase A brief description of your com plaint and the actions you have taken to resolve it e What action or remedy you believe would resolve your problem If you are seeking reimbursement for repairs or incidental expenses please provide copies of applicable receipts Send your request to National Center for Dispute Settlement PO Box 457 Mt Clemens MI 48046 Upon receipt of your request NCDS will contact you regarding the status of your case and supply you with additional details about the program Introduction How does the arbitration process work When NCDS receives your request it will be forwarded to the Lexus area office for response At the request of either party or the arbitrators NCDS may schedule a technical inspection This may include an inspection of the vehicle by an independent technical expert with a Lexus representative present The technical expert will forward his or her evaluation to NCDS An oral hearing will be held prior to a decision being rendered At this hearing all relevant evidence is admissible You and a Lexus r
13. maintenance sections of your Owner s Manual Air Conditioner Filter Clean or replace at specified inter vals More frequent cleaning or replacement may be required when driving in dusty conditions heavy traf fic areas urban areas desert areas or dirt roads Refer to your Owner s Manual for service details Axle Shaft Boots Check the axle shaft boots and clamps for cracks deterioration and damage Replace any damaged parts and if necessary repack the grease A qualified technician should perform these operations Scheduled Maintenance Log Ball Joints and Dust Covers Check the suspension and steering linkage ball joints for looseness and damage Check all dust covers for deterioration and damage A qualified technician should perform these inspections Body Inspection Visually check for corrosion scratch es and other damage Check outer body panels inner panels of the hood and doors and underneath the vehi cle Apply touch up paint to any chips and scratches or have them repaired by a qualified technician Brake Fluid Replace using fluid type specified in your Owner s Manual A qualified technician should perform this operation Brake Lines and Hoses Visually inspect for proper installation Check for chafing cracks deteriora tion and signs of leakage Replace any deteriorated or damaged parts A qualified technician should perform these operations Brake Pads Calipers and Rotors Che
14. Inspect and adjust all fluid levels Replace Smart Key battery Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Check installation of driver s floor mat Road test vehicle Inspect the following ___ shaft boots Exhaust pipes and mountings Ball joints and dust covers Front differential oil IS 250 AWD Body ___ and pinion assembly ___ lines and hoses ___ differential oil ___Engine coolant see page 69 Steering linkage and boots Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect engine air filter Tighten nuts and bolts on chassis Date Mileage JINVNILNIVW Applies to models with same size front and rear tires and wheels Scheduled Maintenance Log 49 Replace engine oil with OW 20 oil replace Inspect and adjust all fluid levels oil filter Reset maintenance reminder light Reset maintenance reminder light Rotate tires Rotate tires Visually inspect brake
15. Lexus New Vehicle Limited Warranty However NCDS will not arbitrate 1 claims involving a vehicle used primarily for commercial purposes unless the Lemon Laws of your state cover vehi cles used for commercial purposes or 2 claims that an air bag failed to deploy or deployed when it should not have or 3 disputes regarding fires and or accidents and or theft Since there are other additional exclusions please contact NCDS for further information on eligibility guidelines You must file a request for arbitration with NCDS within six months of the expiration of the eligi bility period provided the concern or alleged defect was brought to the attention of Lexus or one of its dealers during the eligibility period How long is the arbitration process The entire process from the time NCDS receives your request for arbi tration to the arbitrator s decision is designed to take no more than 40 days A decision may be delayed if You fail to provide certain infor mation required by NCDS You fail to make your vehicle available for inspection by NCDS in a timely manner if an inspection is required How do request arbitration To initiate arbitration you must com plete an NCDS customer claim form and mail it to NCDS A claim form is included in the Lemon Law Guide located in your vehicle or you may request a form by calling NCDS at 866 272 4872 When you call please have ready your vehicle identi
16. Your Lexus dealer can generate replacement keys Certain bonded registered locksmiths may also be able to generate replacement keys When ordering a new key bring all keys for the vehicle to your dealer ship If a Smart Key or the key num ber plate is not available a Lexus dealer or certain locksmiths can obtain the key code from a restricted access database These businesses Other Benefits and Assistance can also access a service utility to register the keys to the vehicle if all registered keys have been lost If you lock your key in your vehicle and do not have a spare your dealer can make a new mechanical key from the code on the key number plate Certain bonded registered lock smiths may also be able to generate a replacement mechanical key If a Lexus dealer is not available please refer to www aloa org to find a bond ed registered locksmith who per forms high security key service Keeping the Key Safe Replacing a Smart Key may be costly We advise you to keep a spare Smart Key and the key number plate in a safe place If you record the key num ber in more than one place do not record it in a way that can be easily identified and associated with the vehicle For example don t leave the number somewhere that can be accessed by a valet It is wise to keep a copy of the key number outside of the vehicle Both Lexus and your Lexus dealer are dedicated to serving your automotive needs Your complete satisfact
17. a clean cloth If any dirt remains repeat process Best results are obtained by keeping carpet and cloth interior as dry as possible When cleaning leather interior remove dirt and dust with a vacuum cleaner Using a sponge apply a small amount of neutral wool detergent mixed in water rubbing in a circular motion Wipe off any excess detergent and let leather dry in an open air location When Cleaning the Exterior e Working from top to bottom apply lots of low pressure water to the body wheel wells and underside of vehicle to remove dirt and dust Wash the vehicle body using a soft sponge or cotton cloth with mild car wash soap Rinse off with water If water does not bead on a clean vehicle surface apply car wax using a soft cotton cloth when the body of the vehicle is cool When Cleaning the Wheels Wait for hot wheels to cool before getting wheels wet Using a soft sponge or cotton cloth apply same mild car wash soap as used for the vehicle body Quickly rinse off with water Using a soft cotton cloth apply same car wax as used for the vehicle body Introduction gt z gt 43 MAINTENANCE 44 Determining Your Maintenance Interval Months vs Mileage Lexus recommends obtaining sched uled maintenance for your vehicle every six months or 5 000 miles whichever occurs first For example e f at six months you have driven less than 5 000 miles y
18. and rotors Road test vehicle Check installation of driver s floor mat Note If OW 20 oil was not used at last oil Road test vehicle change or if you drive primarily under certain special operating conditions you should also If you drive primarily under this replace the engine oil with OW 20 oil and special operating condition perform replace the oil filter See page 44 for conditions sharers that apply Some conditions require additional Driving dirt roads or dusty roads maintenance See below Inspect axle shaft boots If you drive primarily under this Inspect ball joints and dust covers special operating condition perform Inspect engine air filter these additional items Inspect steering linkage and boots Driving on dirt roads or on dusty roads J Tighten nuts and bolts on chassis Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Date Mileage Date Mileage MAINTENANCE Applies to models with same size front and rear tires and wheels 56 Scheduled Maintenance Log SCHEDULED MAINTENANCE LOG 90Monthsor75000 Miles Clean air conditioner filter Inspect and adjust all fluid levels Replace Smart Key battery Reset maintenance reminder light Rotate tires Visually inspect bra
19. apply Some con ditions require additional maintenance See below If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Replace engine oil with OW 20 oil replace oil filter Reset maintenance reminder light Rotate tires3 Visually inspect brake pads calipers and rotors Check installation of driver s floor mat Road test vehicle If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Date Mileage Date Mileage authorized Lexus dealership This service excluding maintenance required for special operating conditions is complimentary when performed by an 2 This service is complimentary when performed by an authorized Lexus dealership 3Applies to models with same size front and rear tires and wheels 48 Scheduled Maintenance Log SCHEDULED MAINTENANCE LOG 8 Months or 15 000 Miles Clean air conditioner filter
20. damages resulting For the requirements applicable to from breach of this written war your state see the appropriate of the Lemon Law Guide located in Any implied warranty of mer your vehicle ranty or any implied warranty chantability or fitness for a partic ular purpose is limited to the duration of this written warranty except in states where this limita tion is not allowed Your Warranties in Detail 21 WARRANTY 22 WHAT IS COVERED AND HOW LONG Emission Defect Warranty Lexus warrants that your vehicle Was designed built and equipped to conform at the time of sale with applicable federal emissions standards s free from defects in materials and workmanship that may cause the vehicle to fail to meet these standards Federal regulations require that this warranty be in effect for two years or 24 000 miles from the vehicle s in service date whichever occurs first However under the terms of the Basic Warranty Lexus provides coverage of four years or 50 000 miles which ever occurs first Specific components may have longer coverage under the terms of the Powertrain Warranty Additionally components marked 8 80 in the parts list on pages 23 24 have coverage of eight years or 80 000 miles whichever occurs first Your Warranties in Detail Emission Performance Warranty Some states and localities have estab lished vehicle inspection and
21. loss or equivalent by a financial institution or insurer such as by payment for a claim in lieu of repairs because the cost of repairs exceeded the cash value of the vehi cle This exclusion does not apply to the emission control warranties Incidental Damages Incidental or consequential damages associated with a vehicle failure Such damages include but are not limited to inconvenience the cost of trans portation telephone calls and lodg ing the loss of personal or commer cial property and the loss of pay or revenue Lexus provides the first two scheduled maintenance services at no charge See page 4 for details Your Warranties in Detail DISPUTE RESOLUTION If a dispute arises regarding your Disclaimer of Extra warranty coverage please follow Expenses and Damages the steps described on pages 9 10 The performance of necessary Please note that you must use the repairs and adjustments is the Centertor Disput exclusive remedy under this war Settlement before seeking remedies ranty or any implied warranty through a court action pursuant to the Lexus does not authorize any Magnuson Moss Warranty Act You person to create for it any other may als bereguired to sethe National Center for Dispute Settlement before seeking remedies obligation or liability in connec tion with this vehicle Lexus shall not be liable for incidental or under the Lemon Laws of your state consequential
22. mainte nance programs to encourage proper vehicle maintenance If an EPA approved M program is in force in your area you are eligible for Emission Performance Warranty coverage Under the terms of the Emission Performance Warranty and federal regulations Lexus will make all nec essary repairs if both of the following occur Your vehicle fails to meet appli cable emissions standards as determined by an EPA approved emissions test This failure results or will result in some penalty to you such as a fine or denial of the right to use your vehicle under local state or federal law This warranty is in effect for two years or 24 000 miles from the vehicle s in service date whichever occurs first Additionally components marked 8 80 in the parts list on pages 23 24 have coverage of eight years or 80 000 miles whichever occurs first WHAT IS NOT COVERED These warranty obligations do not apply to failures or noncompliance caused by The use of replacement parts not certified in accordance with aftermarket parts certification regulations The use of replacement parts not equivalent in quality or design to original equipment parts Provisions under the What Is Not Covered section of the New Vehicle Limited Warranty also apply to this warranty WARRANTY PARTS LIST Air Fuel Metering System e Air fuel ratio feedback control system Cold start enrichment system D
23. manu facturer This statement is required by section 207 of the Clean Air Act 42 USC 7541 and the EPA regulations issued thereunder Dealership name Your Warranties in Detail 27 WARRANTY 28 Vehicles equipped with a California Certified Emission Control System that are regis tered and operated in California or any state that adopts California emission warranty provisions are covered by this warranty Connecticut Maine Maryland Massachusetts New Jersey New Mexico Oregon Pennsylvania Rhode Island Vermont and Washington are the other states to which this warran ty currently applies Vehicles cov ered by this warranty are also covered by the Federal Emission Control Warranty see page 22 Your Warranties in Detail YOUR WARRANTY RIGHTS AND OBLIGATIONS The California Air Resources Board CARB and Lexus are pleased to explain the emission control system warranty for your 2011 vehicle In California new motor vehicles must be designed built and equipped to meet the state s stringent anti smog standards CARB regulations require that Lexus must warrant the emission control system on your vehicle for the time periods indicated on the next page provided there has been no abuse neglect or improper mainte nance of your vehicle Your emission control system may include parts such as the fuel injection system ignition system catalytic con verter and engine computer Also included m
24. may also have other rights that vary from state to state Your Warranties in Detail 28 29 gt z lt 17 WARRANTY 18 WHAT IS COVERED AND HOW LONG Basic Warranty This warranty covers repairs and adjustments needed to correct defects in materials or workmanship of any part supplied by Lexus subject to the exceptions indicated under What Is Not Covered on pages 19 20 Coverage is for 48 months or 50 000 miles whichever occurs first with the exception of wheel alignment and wheel balancing which are cov ered for 12 months or 20 000 miles whichever occurs first Powertrain Warranty This warranty covers repairs needed to correct defects in materials or workmanship of any component listed here and supplied by Lexus subject to the exceptions indicated under What Is Not Covered on pages 19 20 Coverage is for 72 months or 70 000 miles whichever occurs first Engine Cylinder block and head and all internal parts timing belt and cover flywheel oil pan water pump fuel pump engine mounts engine control computer seals and gaskets Your Warranties in Detail Transmission and Transaxle Case and all internal parts torque converter clutch cover mounts engine control computer seals and gaskets Front Wheel Drive System Drive shaft axle hub bearings seals and gaskets Rear Wheel Drive System Differential carrier assembly drive shaft axle carrier
25. pads calipers and rotors Visually inspect brake pads calipers and rotors Check installation of driver s floor mat Check installation of driver s floor mat Road test vehicle Road test vehicle Note If OW 20 oil was not used at last oil change or if you drive primarily under certain If you drive primarily under this special operating conditions you should also special operating condition perform replace the engine oil with OW 20 oil and replace the oil filter See 44 for conditions 1 iti itional Driving on dirt roads or on dusty roads that apply Some conditions require additional maintenance See below Inspect axle shaft boots Inspect ball joints and dust covers If you drive primarily under this Inspect engine air filter special operating condition perform Inspect steering linkage and boots these additional items A Tighten nuts and bolts on chassis Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers T Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Date Mileage Date Mileage MAINTENANCE Applies to models with same size front and rear tires and wheels 50 Scheduled Maintenance Log Replace engine oil with OW 20 oil replace oil filter Replace Smart Key battery Reset maintenance reminder l
26. whichever occurs first Air Fuel Metering System Engine control computer engine control module e Fuel pump Injector Throttle body Air Induction System e Intake manifold and intake air surge tank Catalyst System e Exhaust front pipe including catalytic converter e Exhaust manifold including manifold converter Evaporative Control System Fuel tank Ignition System Knock sensor Other Parts Used in Above Systems Transmission solenoid MAINTENANCE You are responsible for performance of the required maintenance indicated in the Owner s Manual and this guide Lexus will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle However any failure or noncompliance caused by lack of maintenance is not covered by this warranty When maintenance and repairs are paid for by you these services may be performed by you or by any auto motive service provider you choose Lexus will not deny a warranty claim solely because you used a service provider other than a Lexus dealer ship for maintenance and repairs However any failure or noncompli ance caused by improper mainte nance or repairs is not covered by this warranty REPLACEMENT PARTS To ensure optimum performance and maintain the quality built into your vehicle s emission control sys tems Lexus recommends the use of Genuine Lexus Parts when servicing or repairing the systems
27. aintenance Log gt z gt 71 Model Body style In service date Mileage at delivery Selling dealership Selling dealership phone number Vehicle Identification Number MAINTENANCE 72 Scheduled Maintenance Log Air conditioner filter 48 67 68 Axle KGG ka AND kA NG 48 67 68 Ball joints and dust covers 8 48 67 68 Body inspection css 48 67 68 Body 7 EET E 42 68 Linesand hoses nananana kaa 48 67 68 Pads calipers and rotors nn aai of 48 67 69 Complimentary services Maintenance services 4 45 46 AMP PR 5 6 48 67 69 Dispute resolution 9 13 21 Drive 48 67 69 Driver s floor 48 67 69 NICK AGA CA 37 38 Engine air filter 48 67 69 Engine coolant eter Moda 42 48 67 69 Engine oilaind filter 42 48 67 70 Exhaust pipes and mountings asaan aaa 48 67 70 Fuel lines and connections fuel tank band and fuel tank vapo
28. anty as well as the General Warranty Provisions Your Warranties in Detail When Warranty Begins The warranty period begins on the vehicle s in service date which is the first date the vehicle is either delivered to an ultimate purchaser leased or used as a company car or demonstrator Repairs Made at No Charge Repairs and adjustments covered by these warranties are made at no charge for parts and labor Parts Replacement Any needed parts replacement will be made using new or remanufactured parts The decision whether a part should be repaired or replaced will be made by the servicing Lexus dealer ship and or Lexus Parts scheduled to be replaced as required maintenance are warranted until their first replace ment only Note Lexus remanufactured parts meet or exceed all factory standards for safety quality and reliability Limitations The performance of necessary repairs and adjustments is the exclu sive remedy under these warranties or any implied warranties Lexus does not authorize any person to create for it any other obligation or liability in connection with this vehicle Any implied warranty of merchant ability or fitness for a particular purpose is limited to the duration of these written warranties Some states do not allow restrictions on how long an implied warranty lasts so this limitation may not apply to you Your Rights Under State Law These warranties give you specific legal rights You
29. aused by factors beyond the control of Lexus or the dealership For information on how to obtain service under the Emission Defect Warranty see page 37 Obtaining Warranty Service Your Warranties in Detail REPAIR DELAYS If a Lexus dealership is unable to complete repairs on your vehicle within 30 days you may have the repairs made under Lexus provisions for emergency warranty repairs See page 37 for details IF YOU HAVE QUESTIONS If you have questions or concerns about your vehicle s California emis sion warranty coverage please follow the steps described on pages 9 10 You may also request information from or report complaints to California Air Resources Board Mobile Source Control Division PO Box 8001 El Monte CA 91734 8001 800 242 4450 Your Warranties in Detail 33 WARRANTY 34 OBTAINING WARRANTY SERVICE The tires that come as original equip ment on your vehicle are warranted by their manufacturer and not Lexus Please refer to the tire warranty state ment included with the owner infor mation in your vehicle To obtain warranty service for a tire take the tire to an authorized dealer of the tire manufacturer Refer to your local phone directory for dealer locations Your Lexus dealer may also be able to assist you in obtaining warranty service from the manufac turer For additional warranty information or service assistance contact the tire man
30. axle case axle bearing axle shaft seals and gaskets Restraint Systems Warranty This warranty covers repairs needed to correct defects in materials or workmanship of any seatbelt or air bag system supplied by Lexus subject to the exceptions indicated under What 15 Not Covered on pages 19 20 Coverage is for 72 months or 70 000 miles whichever occurs first For vehicles sold and registered in Kansas the warranty for seatbelts and related components is 10 years regardless of mileage Corrosion Perforation Warranty This warranty covers repair or replacement of any original body panel that develops perforation from corrosion rust through subject to the exceptions indicated under What Is Not Covered on pages 19 20 Coverage is for 72 months regard less of mileage For information on how to protect your vehicle from corrosion see the section entitled Service Procedures and Specifications Body in the Owner s Manual Towing When your vehicle is inoperable due to failure of a warranted part towing service to the nearest authorized Lexus dealership is covered WHAT IS NOT COVERED This warranty does not cover damage or failures resulting directly or indi rectly from any of the following Fire accidents or theft e Abuse or negligence Misuse for example racing or overloading mproper repairs Alteration or tampering includ ing installation of non Genuine L
31. ay be hoses belts connec tors and other emissions related assemblies Where a warrantable condition exists Lexus will repair your vehicle at no cost to you including diagnosis parts and labor MANUFACTURER S WARRANTY COVERAGE 1 For three years or 50 000 miles whichever occurs first If your vehicle fails smog check test all necessary repairs and adjustments will be made by Lexus to ensure that your vehicle passes the test This is your Emission Control System PERFORMANCE WARRANTY f an emissions related part listed on pages 23 24 is defective the part will be repaired or replaced by Lexus This is your SHORT TERM Emission Control System DEFECT WARRANTY Note Under the terms of the Basic Warranty Lexus provides coverage of four years or 50 000 miles whichever occurs first Specific components may have longer coverage under the terms of the Powertrain Warranty 2 For seven years or 70 000 miles whichever occurs first f an emissions related part listed on page 30 is defective the part will be repaired or replaced by Lexus This is your LONG TERM Emission Control System DEFECT WARRANTY OWNER S WARRANTY RESPONSIBILITIES You are responsible for performance of the required maintenance indicated in the Owner s Manual and this guide Lexus recommends that you retain all receipts covering maintenance on your vehicle but Lexus cannot deny warranty coverage solely for the lack of re
32. ceipts or your failure to ensure the performance of all scheduled maintenance You are responsible for presenting your vehicle to a Lexus dealership as soon as a problem exists The warran ty repairs should be completed in a reasonable amount of time not to exceed 30 days You should also be aware that Lexus may deny you warranty coverage it your vehicle part has failed due to abuse neglect improper mainte nance or unapproved modifications If you have any questions regarding your warranty rights and responsibili ties you should contact the Lexus Customer Satisfaction Department at 800 255 3987 or the California Air Resources Board Mobile Source Control Division at 9528 Telstar Avenue PO Box 8001 El Monte CA 91734 8001 Your Warranties in Detail 29 WARRANTY 30 WHAT IS NOT COVERED These warranty obligations do not apply to failures or noncompliance caused by The use of replacement parts not certified in accordance with aftermarket parts certification regulations The use of replacement parts not equivalent in quality or design to original equipment parts Provisions under the What Is Not Covered section of the New Vehicle Limited Warranty also apply to this warranty Your Warranties in Detail PARTS LIST LONG TERM EMISSION DEFECT WARRANTY The parts listed here are covered for seven years or 0 000 miles from the vehicle s in service date
33. chever occurs first Warranted until first required maintenance under terms of the California Emission Control Warranty Your Warranties in Detail MAINTENANCE You are responsible for performance of the required maintenance indicated in the Owner s Manual and this guide Lexus will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle However any failure or noncompliance caused by lack of maintenance is not covered by this warranty When maintenance and repairs are paid for by you these services may be performed by you or by any auto motive service provider you choose Lexus will not deny a warranty claim solely because you used a service provider other than a Lexus dealer ship for maintenance and repairs However any failure or noncompli ance caused by improper mainte nance or repairs is not covered by this warranty REPLACEMENT PARTS To ensure optimum performance and maintain the quality built into your vehicle s emission control systems Lexus recommends the use of Genuine Lexus Parts when servicing or repairing the systems Warranty coverage is not dependent upon the use of any particular brand of replacement parts and you may elect to use non Genuine Lexus Parts for maintenance and repairs However use of replacement parts that are not equivalent in quality to Genuine Lexus Parts may impair the effectiveness of the emission control systems If you use r
34. ck brake pads and rotors for excessive wear check brake rotors for runout Check brake calipers for fluid leakage Some models are equipped with directional rotors When servicing these rotors reinstall at same location A qualified techni cian should perform these operations Differential Oil Inspect each differential component for signs of leakage If you discover any leakage have it repaired immedi ately by a qualified technician Refer to your Owner s Manual for fluid specitications Drive Belt Inspect for cracks excessive wear and oiliness Check the belt tension and adjust if necessary Replace the belt if it is damaged Driver s Floor Mat e Only use the driver s floor mat designed specifically for the model and model year of your vehicle such as Lexus Genuine floor mats e Always properly secure the dri ver s floor mat using the retaining hooks Never install another floor mat on top of the existing driver s floor mat Never install the driver s floor mat upside down Engine Air Filter Check for excessive dirt damage and oiliness Replace if necessary Engine Coolant When inspecting visually check the engine coolant level on the see through reservoir Add coolant as necessary When replacing drain and flush the cooling system and refill with coolant Always use Genuine Toyota Super Long Life Coolant or similar high quality non silicate non amine non nitrate non borate ethylene
35. ck installation of driver s floor mat change or if you drive primarily under certain Road test vehicle special operating conditions you should also replace the engine oil with OW 20 oil and If you drive primarily under this replace the oil filter See page 44 for conditions special operating condition perform that apply Some conditions require additional these additional items maintenance See below Driving on dirt roads or on dusty roads If you drive primarily under this Inspect axle shaft boots special operating condition perform Inspect ball joints and dust covers these additional items Inspect engine air filter Driving on dirt roads or on dusty roads Inspect steering linkage and boots Gi Inspect axle shaft boots Tighten nuts and bolts on chassis Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Date Mileage Date Mileage MAINTENANCE Applies to models with same size front and rear tires and wheels 60 Scheduled Maintenance Log SCHEDULED MAINTENANCE LOG 26 Months or 105 000 Miles Clean air conditioner filter Inspect and adjust all fluid levels Replace Smart Key battery Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Check installation of driver s floor mat
36. coverage remains intact You should keep detailed records of vehi cle maintenance including date of service mileage at time of service and a description of service and or parts installation performed The maintenance logs in this booklet are a good place to record this information If you sell your vehicle be sure to give your maintenance records to the new owner Lexus will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle However damage or failures caused by lack of proper maintenance are not covered under warranty Maintenance and repair services may be performed by you or by any auto motive service provider you choose Lexus will not deny a warranty claim solely because you used a service MAINTENANCE 40 Introduction provider other than a Lexus dealer ship for maintenance and repairs However damage or failures caused by improper maintenance or repairs are not covered under warranty Your dealer may recommend more frequent maintenance intervals or more maintenance services than those listed in the scheduled mainte nance log These additional services are not required to maintain your war ranty coverage Ask your dealer for an explanation of any recommended maintenance not included in the scheduled maintenance log For acomplete description of Lexus warranty coverages see pages 16 33 of this booklet To ensure that your vehicle recei
37. d dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis T Inspect and adjust all fluid levels Inspect engine coolant see page 69 Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Check installation of driver s floor mat Road test vehicle Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Date Mileage Date Mileage Applies to models with same size front and rear tires and wheels Scheduled Maintenance Log Replace engine oil with OW 20 oil replace oil filter Rotate tires Replace air conditioner filter Visually inspect brake pads calipers Replace brake fluid and rotors Check installation of driver s floor mat Road test vehicle Replace engine air fil
38. e please follow the steps described on pages 9 10 In the case of the Emission Performance Warranty you may also request infor mation from or report complaints to U S Environmental Protection Agency Vehicle Programs amp Compliance Division 64053 Attn Warranty Complaints 401M Street SW Washington D C 20460 Vehicles equipped with a California Certified Emission Control System that are regis tered and operated in California or any state that adopts California emission warranty provisions are also covered by the California Emission Control Warranty see page 28 Connecticut Maine Maryland Massachusetts New Jersey New Mexico Oregon Pennsylvania Rhode Island Vermont and Washington are the other states to which the California Emission Control Warranty currently applies DEALER CERTIFICATE We the dealership want you to know that at the time your new Lexus vehi cle is being delivered 1 On the basis of written notification furnished by Lexus we have knowl edge that the vehicle is covered by an EPA Certificate of Conformity 2 We have visually inspected those emission control devices or por tions thereof that are visible without removing or adjusting any compo nents or systems emissions related or otherwise On the basis of this inspection there are no apparent deficiencies in the installation of emission control devices by Lexus For purposes of this certificate emission co
39. e is essential to obtaining the highest level of per formance safety and reliability from your Lexus It can also enhance your vehicle s resale value This section of the Warranty and Services Guide is designed to help you make sure your vehicle receives proper and timely maintenance It includes factory recommended maintenance guidelines as well as logs in which to document your vehicle s maintenance history In addition to scheduled maintenance your Lexus requires ongoing general maintenance such as fluid checks and visual inspections These procedures are listed on pages 42 43 of this booklet and described in detail in the Maintenance section of the Owner s Manual It is especially important to check your vehicle s engine oil once a month and to regularly replace the engine oil and oil filter Failure to do so can cause oil starvation and or oil gelling which can result in severe damage to your vehicle and require costly repairs that are not covered by the New Vehicle Limited Warranty With proper maintenance and care your vehicle will last longer and deliv er more dependable economical performance Follow this booklet s recommendations and you ll enjoy maximum reliability and peace of mind from your Lexus for many years to come gt gt Introduction 39 Maintaining your vehicle according to the recommendations in this booklet is required to ensure that your war ranty
40. eceleration control system e Electronic fuel injection system components Airflow sensor Engine control module 8 80 Throttle body Other components Air Induction System e Intake manifold and intake air surge tank Air Injection System e Air injection manifold Air injection pump e Airflow control valves Catalyst System e Catalytic converter and protector 8 80 Constricted fuel filler neck e Exhaust manifold e Exhaust pipe manifold to cata lyst and or catalyst to catalyst 8 80 Covered for eight years or 80 000 miles whichever occurs first Your Warranties in Detail 23 WARRANTY 24 Evaporative Control System Charcoal canister Diaphragm valve e Fuel filler cap Fuel tank Vapor liquid separator Exhaust Gas Recirculation EGR System EGR gas temperature sensor EGR valve Associated parts Ignition System Distributor and internal parts Ignition coil and ignitor Ignition wires Spark plugs Positive Crankcase Ventilation PCV System Oil filler cap e PCV valve or orifice Other Parts Used in Systems Listed Data link connector 8 80 Hoses clamps fittings tubing and mounting hardware Malfunction indicator light and bulb 8 80 Pulleys belts and idlers Sealing gaskets and devices Sensors solenoids switches and valves 8 80 Covered for eight years or 80 000 miles whi
41. ect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Inspect and adjust all fluid levels Inspect engine coolant see page 69 Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Check installation of driver s floor mat Road test vehicle Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Date Mileage Date Mileage Applies to models with same size front and rear tires and wheels Scheduled Maintenance Log Replace engine oil with OW 20 oil replace oil filter Reset maintenance reminder light Replace air conditioner filter Rotate tires Replace brake fluid Visually inspect brake pads calipers and rotors Replace engine air filter Check installation of driver s floor mat
42. eplace engine air filter Replace Smart Key battery Replace spark plugs Reset maintenance reminder light Inspect the following ___ shaft boots ___ Fuel lines and connections fuel tank band ___ joints and dust covers and fuel tank vapor vent system hoses Body ___Fuel tank cap gasket ___ lines and hoses ___ and pinion assembly ___ pad and rotor thickness Rear differential oil ___ rotor runout Steering linkage and boots Drive belt ___Transfer case for signs of leakage 5 250 AWD ___Engine coolant see page 69 ___ Transmission for signs of leakage ___Exhaust pipes and mountings Front differential oil IS 250 AWD If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Tighten nuts and bolts on chassis Date Mileage Required under the terms of the Emission Control Warranty 3JNVNILNIVIN 2 Applies to models with same size front and rear tires and wheels Scheduled Maintenance Log 55 Inspect and adjust all fluid levels Replace engine oil with OW 20 oil replace Reset maintenance reminder light oil filter Rotate tires Reset maintenance reminder light Visually inspect brake pads calipers and rotors CI Rotate tires Check installation of driver s floor mat Visually inspect brake pads calipers
43. eplace engine air filter Replace Smart Key battery Reset maintenance reminder light Inspect the following ___ shaft boots Fuel lines and connections fuel tank band ___ Ball joints and dust covers and fuel tank vapor vent system hoses Body Fuel tank cap gasket Brake lines and hoses Rack and pinion assembly Brake pad and rotor thickness Rear differential oil Brake rotor runout Steering linkage and boots __ Drive belt Transfer case for signs of leakage 5 250 AWD ___Engine coolant see page 69 ___ Transmission for signs of leakage ___Exhaust pipes and mountings Front differential oil IS 250 AWD If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Tighten nuts and bolts on chassis Date Mileage 3JNVNILNIVIN VApplies to models with same size front and rear tires and wheels Scheduled Maintenance Log 59 Inspect and adjust all fluid levels Replace engine oil with OW 20 oil replace Reset maintenance reminder light oil filter Rotate tires Reset maintenance reminder light Visually inspect brake pads calipers and rotors Rotate tires Check installation of driver s floor mat Replace engine coolant see page 69 Road test vehicle Visually inspect brake pads calipers and rotors Note If OW 20 oil was not used at last oil Che
44. eplacement parts that have maintenance or replacement sched ules different from those of Genuine Lexus Parts you must follow the main tenance and replacement schedules for the parts you are using In addition you should ensure that such parts are warranted by their manufacturers to be equivalent to Genuine Lexus Parts Your Warranties in Detail 25 WARRANTY 26 IF YOUR VEHICLE FAILS AN EMISSIONS TEST If your vehicle fails an EPA approved emissions test you may make a claim under the Emission Performance Warranty To do so take your vehicle to an authorized Lexus dealership and present a copy of the emissions test report Also take your maintenance records in case they are needed If your claim qualifies for coverage the dealership will repair your vehicle within 30 days unless a shorter peri od is required by law If your claim is denied Lexus will notify you in writing of the reason within the same period If we fail to do so we will repair your vehicle free of charge The only exceptions allowed are when you request or agree to delay or when a delay is caused by factors beyond the control of Lexus or the dealership For information on how to obtain service under the Emission Defect Warranty see page 37 Obtaining Warranty Service Your Warranties in Detail IF YOU HAVE QUESTIONS If you have questions or concerns about your vehicle s federal emission warranty coverag
45. epre sentative will present both sides of the case to the NCDS arbitrator s You will each be given an equal opportunity to give testimony and provide documents Then you will each be given an opportunity for rebuttal After considering all testimo ny and documents the arbitrator s will review the applicable legal stan dards and render a decision within 10 days A settlement satisfactory to all parties may be negotiated at any time during the process What types of decisions are ren dered and how do know if Lexus will abide by the decision of the arbitrator s Arbitrated decisions are based on what the arbitrator s believe to be fair and equitable after applying the appropriate legal standards Remedies include but are not limited to repairs reimbursement for repairs and inci dental expenses such as towing costs and repurchase or replacement of your vehicle The decision of the arbitrator s is binding on Lexus but not on you Lexus must comply with the decision shortly after it is rendered usually within 30 days of your acceptance of the decision NCDS will contact you within 10 days of scheduled compliance to ensure that Lexus has complied in a timely manner Are there limits to the scope of arbitrated decisions Arbitrated decisions do not include e Attorney fees e Punitive damages e Multiple damages Consequential damages other than incidental damages that you may be entitled to under law
46. es first See page 44 for details Dealership Service Department Your service department is commit ted to helping you keep your Lexus performing at its best Your dealer will provide you with the department s hours of operation appointment procedures and information on any special services Warranty Coverage Your Lexus is covered by one of the finest warran ties in the industry See page 15 for a summary of coverages Roadside Assistance Roadside assis tance is provided for 48 months from your vehicle s in service date regard less of mileage See page 6 for details Again thank you for choosing Lexus We wish you many years of safe and pleasurable driving OWNER AMENITIES Complimentary Services First Scheduled Maintenance Service Second Scheduled Maintenance Service Loaner Vehicle Travel Protection Roadside Assistance Other Benefits and Assistance Quality Control Vehicle Service History Vehicle Service Agreements Body Repairs The Smart Key WARRANTY INFORMATION Introduction lf You Need Assistance The Lexus Commitment Warranty Coverages at a Glance Your Warranties in Detail General Warranty Provisions New Vehicle Limited Warranty Federal Emission Control Warranty California Emission Control Warranty eee eee eee e cnet eee nnes 28 Tire Limited Warranty serine 34 Your Resp
47. exus Accessories Lack of or improper mainte nance including use of fluids other than those specified in the Owner s Manual Installation of non Genuine Lexus Parts e Airborne chemicals tree sap road debris including stone chips rail dust salt hail floods wind storms lightning and other environmental conditions e Water contamination Your Warranties in Detail 19 WARRANTY 20 This warranty also does not cover the following Tires Tires are covered by a separate war ranty provided by the tire manufac turer See page 34 Normal Wear and Tear Noise vibration cosmetic conditions and other deterioration caused by normal wear and tear Maintenance Expense Normal maintenance services such as engine tune ups replacement of fluids and filters lubrication cleaning and polishing replacement of spark plugs and fuses and replacement of worn wiper blades brake pads linings and clutch linings Vehicles With Altered Odometer Failure of a vehicle on which the odometer has been altered so that actual vehicle mileage cannot be readily determined Vehicles With Unknown Vehicle Identification Number Any vehicle for which the original factory assigned vehicle identification number cannot be determined Salvage or Total Loss Vehicles Any vehicle that has ever been issued a salvage title or similar title under any state s law or has ever been declared a total
48. formed by an authorized Lexus dealership Lexus dealership technicians are spe cially trained to maintain and repair Lexus vehicles They stay current on the latest service information through Lexus technical bulletins service pub lications and training courses Many are also certified through the Lexus Commitment to Perfection Certifica tion Program which requires special ized state of the art training as well as rigorous exams through both Lexus and the National Institute for Automotive Service Excellence You can be confident you re getting the best possible service for your vehicle when you take it to a Lexus dealership Plus a Lexus dealership will always use Genuine Lexus Parts designed specifically for your vehicle Your Responsibilities 35 WARRANTY 36 REPLACEMENT PARTS Warranty coverage is not dependent upon the use of any particular brand of replacement parts However Lexus recommends using only Genuine Lexus Parts when you need to replace a part on your vehicle Like all Lexus products Genuine Lexus Parts are built to the highest standards of quali ty durability and performance They are also designed to fit your vehicle s exact specifications Your Lexus dealership maintains an extensive inventory of Genuine Lexus Parts to meet your vehicle service needs And because it is linked elec tronically to Lexus Parts Distribution Centers the dealership has quick access to a
49. forniat 48 months 50 000 miles 96 months 80 000 miles 24 months 24 000 miles 96 months 80 000 miles 36 months 50 000 miles 48 months 50 000 miles 84 months 70 000 miles 10 20 40 50 60 70 80 months Specific components may have longer coverage under terms of the Powertrain Warranty applies to Connecticut Maryland Massachusetts New Jersey New Mexico Oregon Pennsylvania Rhode Island Vermont and Washington vehicles equipped with a California Certified Emission Control System Vehicles covered by this warranty are also covered by the Federal Emission Control Warranty 15 Introduction WARRANTY 16 Who Is the Warrantor The warrantor for these limited war ranties is Lexus a division of Toyota Motor Sales U S A Inc 19001 South Western Avenue Torrance California 90509 2991 a California corpora tion Which Vehicles Are Covered These warranties apply to 2011 model year Lexus IS 250 and IS 250C models registered and normal ly operated in the United States U S territories and Canada Warranty cov erage is automatically transferred at no cost to subsequent vehicle owners Multiple Warranty Conditions This booklet contains warranty terms and conditions that may vary depend ing on the part covered A warranty for specific parts or systems such as the Powertrain Warranty or Emission Performance Warranty is governed by the coverage set forth in that war r
50. glycol coolant with long life hybrid organic acid technology i e a combination of low phosphates and organic acids Check that the radia tor is not blocked with leaves dirt or insects and clean if necessary Also check the hose connection for corro sion or other conditions A qualified technician should perform these operations Note Initial replacement is at 120 months 100 000 miles Replace every 60 months 50 000 miles thereafter gt gt Scheduled Maintenance Log 69 MAINTENANCE 70 Engine Oil and Oil Filter Replace the oil filter and drain and refill the engine oil at specified inter vals SAE OW 20 oil is the best choice for good fuel economy and good starting in cold weather If SAE OW 20 is not available SAE 5W 20 may be used however it must be replaced with SAE OW 20 at the next oil change See your Lexus dealer for oil specifically formulated for your vehicle s engine For instructions on how to reset the reminder light refer to your Owner s Manual Note If you do the majority of your driving under any of the special oper ating conditions indicated on page 44 you should replace the engine oil and oil filter every six months or 5 000 miles regardless of the oil used or the certification of the vehicle Exhaust Pipes and Mountings Visually inspect the exhaust pipes muffler and hangers for cracks deterioration and damage Start the engine and listen caref
51. greements E EEEREN ESAE 7 Service 7 best Aa a GG 26 32 See scheduled maintenance log for maintenance interval Spark Plugs 55 63 71 Steering linkage and boots 2 48 677 71 AGREE 71 Tire maana BAN goede NAAN AD kaa GALA 42 48 67 71 Tire pressure warning sensors 71 Tires warranty coverage 34 fice vista erie 48 67 71 TRANSMISSION Estat 48 67 71 Travel mmm NIANG TILA LANA BITAK ARA LA 5 Warranty coverages BASIC haha tied 18 California Emission Control aaa 28 33 Corrosion perforation 19 Coverages at a ene e cnet ene 15 Federal Emission Control 0 22 27 General provisions aa 16 17 Powertrain sits NANA ADB AA AA 18 Restraint 18 ats eS 34 19 What is not covered 17 19 21 23 30 See scheduled maintenance log for maintenance interval GI DOJ 1 D sJajo
52. ight Visually inspect brake pads calipers Rotate tires and rotors Gi Replace air conditioner filter Check installation of driver s floor mat Replace brake fluid Road test vehicle Replace engine air filter Inspect the following ___ shaft boots ___Fuel tank cap gasket Ball joints and dust covers Rack and pinion assembly Body Rear differential oil Brake lines and hoses Steering linkage and boots Brake pad and rotor thickness Transfer case for signs of leakage 5 250 AWD Transmission for signs of leakage ___ rotor runout ___Engine coolant see page 69 ___Exhaust pipes and mountings ___Front differential oil IS 250 AWD Fuel lines and connections fuel tank band and fuel tank vapor vent system hoses If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Tighten nuts and bolts on chassis Date Mileage 3JNVNILNIVIN VApplies to models with same size front and rear tires and wheels Scheduled Maintenance Log 51 Inspect and adjust all fluid levels Replace engine oil with OW 20 oil replace Reset maintenance reminder light oil filter Rotate tires Reset maintenance reminder light Visually inspect brake pads calipers and rotors CI Rotate tires Check installation of driver s floor mat Visually inspect brake pads
53. ion is our first priority Should you have a problem or concern please take the following steps to ensure the quickest possible response Step 1 Discuss the situation with a dealership manager such as the service manag er or customer satisfaction manager necessary ask the dealership owner or general manager for assistance In most cases a satisfactory solution can be reached at this step Step 2 If the dealership does not address your concern to your satisfaction call the Lexus Customer Satisfaction Department at 800 25 LEXUS 800 255 3987 In Canada call 800 26 LEXUS 800 265 3987 In Mexico call 95 1 310 328 2075 You may also write to us at Lexus Customer Satisfaction Department PO Box 2991 Torrance CA 90509 2991 Whether calling or writing please provide the following information 17 digit Vehicle Identification Number VIN found on the vehicle registration paperwork a gt z lt and the certification label located inside the driver s door jamb Current vehicle mileage Name of your selling and servic ing Lexus dealerships Your day and evening telephone numbers Introduction 9 WARRANTY 10 Step 3 If your concern has still not been resolved to your satisfaction Lexus offers additional assistance through National Center for Dispute Settlement NCDS PO Box 457 Mt Clemens MI 48046 866 272 4872 Important You mu
54. isually inspect brake pads calipers and rotors Check installation of driver s floor mat Road test vehicle Inspect the following ___ shaft boots ___Exhaust pipes and mountings Ball joints and dust covers ___ Front differential oil IS 250 AWD Body __ Rack and pinion assembly Brake lines and hoses ___ differential oil ___Engine coolant see page 69 Steering linkage and boots Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect engine air filter Tighten nuts and bolts on chassis Date Mileage 3JNVNILNIVIN VApplies to models with same size front and rear tires and wheels Scheduled Maintenance Log 53 Replace engine oil with OW 20 oil replace Inspect and adjust all fluid levels oil filter Reset maintenance reminder light Reset maintenance reminder light Rotate tires Rotate tires Visually inspect brake pads calipers and rotors Visually inspect brake pads calipers and rotors Check installation of driver s floor mat Check insta
55. ive process used to ensure the quality of your vehicle This process includes extensive inspec tions during and after production The final inspection takes place at the sell ing dealership and includes a road test conducted by a trained Lexus technician If you d like to know more about Lexus quality control procedures ask a Lexus dealership service consultant Vehicle Service History When you have your vehicle serviced at a Lexus dealership your service information is recorded in the Lexus National Service History database This is the first database of its kind in the automotive industry It can be accessed by any Lexus dealership in the United States a great conven ience if you relocate or need to have your vehicle serviced while traveling Vehicle Service Agreements If you plan to keep your vehicle for several years or if you accumulate mileage quickly you may want to pur chase a Lexus vehicle service agree ment These agreements cover the cost of specific repairs beyond the factory warranty period They also cover services such as towing substi tute transportation and lodging to minimize your inconvenience should gt m your vehicle require repair Lexus vehicle service agreements are avail able with a variety of coverage options A Lexus dealership sales consultant can help you select the plan that s best for you Body Repairs If you re involved in a collision you want your
56. ke pads calipers and rotors Check installation of driver s floor mat Road test vehicle Inspect the following ___ shaft boots ___Exhaust pipes and mountings Ball joints and dust covers ___ Front differential oil IS 250 AWD Body Rack and pinion assembly ___ Brake lines and hoses ___ differential oil Drive belt Steering linkage and boots _ Engine coolant see page 69 Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect engine air filter Tighten nuts and bolts on chassis Date Mileage 3JNVNILNIVIN VApplies to models with same size front and rear tires and wheels Scheduled Maintenance Log 57 Replace engine oil with OW 20 oil replace Inspect and adjust all fluid levels oil filter Reset maintenance reminder light Reset maintenance reminder light Rotate tires Rotate tires Visually inspect brake pads calipers and rotors Visually inspect brake pads calipers and rotors Check installation of driver s floor mat Check in
57. les operated in the United States U S territories and Canada Assistance is adminis tered through the American Automobile Association Services Provided Roadside services such as bat tery jump start tire change fuel delivery vehicle extrication and towing in case of minor accident Towing to the nearest Lexus dealership or an alternate repair facility if necessary Assistance in locating alternate transportation and lodging How to Get Help To obtain roadside assistance take the following steps 1 Call 800 25 LEXUS 800 255 3987 Complimentary Services 2 Have as much of the following information as possible e Vehicle identification number located on the driver s side corner of the dashboard under the window Owner s name and home address Vehicle license plate number Location of vehicle including the nearest major intersection 3 Wait at your vehicle or in a nearby secure location for the roadside assistance provider to arrive Additional Coverage After your roadside assistance cover age expires you may join a motor club created exclusively for Lexus owners Benefits include roadside assistance coverage a trip planning service and discounts on travel and dining For further information call 800 25 LEXUS Quality Control You may have noticed a few miles on the odometer when you took delivery of your Lexus This mileage is a result of the comprehens
58. llation of driver s floor mat Road test vehicle Road test vehicle Note If OW 20 oil was not used at last oil change or if you drive primarily under certain If you drive primarily under this special operating conditions you should also special operating condition perform replace the engine oil with OW 20 oil and essek lens replace the oil filter See page 44 for conditions iti i itional Driving on dirt roads or on dusty roads that apply Some conditions require additional maintenance See below Inspect axle shaft boots Inspect ball joints and dust covers If you drive primarily under this Inspect engine air filter special operating condition perform Inspect steering linkage and boots these additional items A Tighten nuts and bolts on chassis Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers T Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Date Mileage Date Mileage MAINTENANCE Applies to models with same size front and rear tires and wheels 54 Scheduled Maintenance Log Replace engine oil with OW 20 oil replace oil filter Rotate tires Replace air conditioner filter Visually inspect brake pads calipers Replace brake fluid and rotors Check installation of driver s floor mat Road test vehicle R
59. lter Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors e Check installation of driver s floor mat Road test vehicle If you do the majority of your driving under certain special operating con ditions additional items are included in this service See the 12 Months or 10 000 Miles chart on page 48 Loaner Vehicle If your vehicle must be kept overnight at a Lexus dealership for a warranty covered condition that requires more than eight hours to repair Lexus will provide you with a complimentary loaner vehicle for up to five days Travel Protection Lexus will reimburse for a rental car for up to five days and for overnight lodging for up to three nights not to exceed 200 per night if all of the following occur Your vehicle becomes inopera ble or unsafe to drive when you are more than 100 miles from home e Your vehicle s malfunction is caused by a warranty covered condition Repairs will take longer than eight hours to complete To obtain reimbursement for rental car and lodging expenses contact a Lexus dealership service consultant Complimentary Services gt 5 Mm Roadside Assistance Lexus roadside assistance coverage is for 48 months from your vehicle s in service date regardless of mileage Coverage is provided 24 hours a day 365 days a year for vehic
60. mplimentary Second Scheduled Maintenance Service 12 Months or 10 000 Miles Lexus also provides your second scheduled maintenance service at no charge The service is performed at 12 months or 10 000 miles whichev er occurs first To obtain this service contact your Lexus dealership Your complimentary service will include these items Replace engine oil with OW 20 oil replace oil filter Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors e Check installation of driver s floor mat Road test vehicle If you do the majority of your driving under certain special operating con ditions additional items are included in this service See the 12 Months or 10 000 Miles chart on page 48 MAINTENANCE 46 Scheduled Maintenance Log NOTES gt z gt Scheduled Maintenance Log 47 MAINTENANCE Inspect and adjust all fluid levels Program Lexus Personalized Settings if requested Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Check installation of driver s floor mat Road test vehicle Note If you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that
61. ntrol devices is limited to devices installed on a vehicle for the sole or primary purpose of con trolling emissions and which were not in general use before 1968 3 We have performed all emission control system preparations required by Lexus prior to the sale of the vehicle as set forth in Lexus current pre delivery service manual 4 Except as may be provided in Paragraph 5 if this vehicle fails an EPA approved emissions test with in three months or 4 000 miles whichever comes first of delivery to the ultimate purchaser and the vehicle has been maintained and used in accordance with the written instructions for proper mainte nance and use Lexus will remedy the nonconformity free of charge under the terms of the Emission Performance Warranty 5 lf vehicle was used as a company car or demonstrator check box and complete the following C The vehicle with which this state ment is delivered was placed into service as a company car or demonstrator prior to delivery The Emission Performance Warranty period commenced on the date the vehicle was first placed into service which was Month Day Year Note The dealership makes no repre sentation or warranty that the emission control system or any part thereof is without defect or that the system will perform properly The Emission Performance Warranty referred to in Paragraph 4 and furnished with the vehicle is solely that of the
62. ny parts it may not have in stock Genuine Lexus Parts are covered by their own warranty see your dealer for details or the remainder of any applicable New Vehicle Limited Warranty whichever is longer Non Genuine Lexus Parts or any damage or failures resulting from their use are not covered by any Lexus war ranty Your Responsibilities BY GEOGRAPHIC REGION In the United States U S Territories and Canada To obtain warranty service in the United States U S territories or Canada take your vehicle to an authorized Lexus dealership If your vehicle cannot be driven contact your nearest Lexus dealership for towing assistance You do not have to pay for towing to the nearest Lexus dealer ship if your vehicle is inoperable due to failure of a warranted part Outside the United States U S Territories and Canada If you are using your vehicle outside the United States U S territories and Canada and need warranty service contact a local Lexus dealership Please note however that your vehi cle may not be repaired free of charge because the local Lexus dis tributor may have no obligation to provide warranty service for your vehicle and or your vehicle may not comply with local regulatory or envi ronmental requirements EMERGENCY REPAIRS Lexus recommends having maintenance and repairs for your vehicle performed by an authorized Lexus dealership To locate your nearest author ized Lexus dealershi
63. onsibilities Operation and Maintenance 000 0 35 Obtaining Warranty Service cece cece ene cnet eee nate tees ernie 37 MAINTENANCE INFORMATION Introduction The Importance of Scheduled Maintenance 39 Maintenance and Lexus Warranty Coverage 40 Lexus Dealership Service 41 General Maintenance and Regular Use 42 Scheduled Maintenance Log Determining Your Maintenance Interval Months vs Mileage 44 Special Operating Conditions GAN ced ea 44 Complimentary First Scheduled Maintenance Service 45 Complimentary Second Scheduled Maintenance Service 46 Scheduled Maintenance Log 48 Explanation of Maintenance aaa 68 Vehicle Identitication AL 72 To help ensure that your ownership experience is pleasant convenient and trouble free Lexus provides you with a variety of complimentary ser vices These services are described on the following pages Other valu able owner benefits are described in the section entitled Other Benefits and Assistance beginning on page 7 First Scheduled Maintenance Service Six Months or 5 000 Miles This complimentary service is per
64. ou should obtain maintenance at six months dont wait until 5 000 miles Ifyou drive 5 000 miles in less than six months you should obtain maintenance at 5 000 miles don t wait until six months Be sure to keep an eye on your mileage so that you obtain mainte nance when recommended If you are a low mileage driver mark your cal endar to remind yourself to obtain maintenance every six months Scheduled Maintenance Log Special Operating Conditions In addition to standard maintenance items vehicles that are driven under special operating conditions require further maintenance service These special operating conditions which put added demands on a vehicle include Driving on dirt roads or on dusty roads Repeated trips of less than five miles in temperatures below 32 F or 0 Extensive idling and or low speed driving for long distances such as police taxi or door to door delivery use If you drive primarily under any of the conditions noted you should replace the engine oil and oil filter every six months or 5 000 miles Some of these special operating conditions require other maintenance items these items are indicated in each maintenance chart If you drive only occasionally under any of the special operating condi tions noted it is not necessary to change the oil every six months or 5 000 miles or to perform the addi tional services listed in the charts Thi
65. p log on to www lexus com or contact Lexus Customer Satisfaction at 800 255 3987 Maintenance and repairs not performed by an authorized Lexus dealership should be per formed by a qualified technician following procedures in Lexus service and repair publications If your vehicle is inoperable or unsafe to drive and there is no Lexus dealer ship reasonably available to make repairs you may perform the repairs yourself or have them performed by another automotive service provider Lexus will reimburse you for any of the repairs that are covered by war ranty To receive reimbursement present to an authorized Lexus deal ership your paid repair invoices and any parts that were removed from the vehicle You will be reimbursed for warranted parts at the manufacturer s suggested retail price and warranted Your Responsibilities 37 WARRANTY 38 labor at a geographically appropriate hourly rate multiplied by Lexus rec ommended time allowance for the repair If your vehicle requires emergency repair Lexus assumes no liability for subsequent failures caused by improper repairs or the use of non Genuine Lexus Parts unless you have the vehicle properly repaired in a timely manner To ensure that warran ty coverage remains intact have your vehicle inspected by an authorized Lexus dealership as soon as possible after an emergency repair Your Responsibilities Regular maintenanc
66. r vent system hoses aaa aaa 48 67 70 Fuel tank cap gasket aaa aaa aaa 48 67 70 Inspections general maintenance aaa 42 43 See scheduled maintenance log for maintenance interval Lexus Personalized Settings 1 4 45 GAGA Maintenance As related to warranty coverage 25 29 31 35 40 Complimentary first and second services 4 45 46 Explanation of maintenance items 68 71 General maintenance and inspections 42 43 Importance of maintenance aaa 39 Maintenance intervals 44 Scheduled maintenance log 48 67 Where to obtain maintenance inside front cover 35 41 Manual transmission Diha Ma a E MG ia 70 Nuts and bolts on chassis 48 67 70 Oil chang padama NGANGA NAINA 48 67 70 Owner responsibilities 2 25 29 31 35 38 Partsireplacement panga ina 7 16 25 31 36 Pre delivery service 2 Naa aha AN 1 Quality a r 7 Rack and pinion assembly 48 67 70 Road tek RANA ah Sinead NON 48 67 71 Roadside assistance 16 Service a
67. river s floor mat Road test vehicle Inspect the following ___ shaft boots ___Exhaust pipes and mountings Ball joints and dust covers Front differential oil IS 250 AWD Body Rack and pinion assembly ___ Brake lines and hoses ___ differential oil Drive belt Steering linkage and boots Note If OW 20 oil was not used at last oil change or if you drive primarily under certain special operating conditions you should also replace the engine oil with OW 20 oil and replace the oil filter See page 44 for conditions that apply Some conditions require additional maintenance See below If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect engine air filter Tighten nuts and bolts on chassis Date Mileage 3JNVNILNIVIN VApplies to models with same size front and rear tires and wheels Scheduled Maintenance Log 65 MAINTENANCE 66 Replace engine oil with OW 20 oil replace oil filter Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Check installation of driver s floor mat Road test vehicle If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints an
68. rs on record That s why it is important to send in the card at the back of this booklet if you change your address or if you have purchased your Lexus from a previous owner You ve made a wise decision to pur chase a Lexus Your vehicle delivers world class luxury and performance Introduction along with an unparalleled commit ment from Lexus to ensuring your sat isfaction You can be confident as we are that you ll enjoy owning your Lexus as much as you enjoy driving it This section of the Warranty and Services Guide describes the terms of Lexus warranty cover age as well as general owner responsibilities The section be ginning on page 39 describes your vehicle s maintenance requirements Be sure to review this information carefully since proper maintenance is required to ensure that warranty coverage remains intact All warranty information is the latest available at the time of publication and with the exception of the emis sion control warranties is subject to change without notice WARRANTY New Vehicle Limited Warranty Basic Powertrain Restraint Systems Corrosion Perforation 48 months 50 000 miles 72 months 70 000 miles 72 months 70 000 miles 72 months Unlimited miles 80 months Emission Control Warranty r Defect Specific Components Federal Performance Specific Components Performance Short Term Defect L Long Term Defect Cali
69. s added maintenance is required only if you drive primarily under any of the special operating conditions Complimentary First Scheduled Maintenance Service Six Months or 5 000 Miles Lexus provides your first scheduled maintenance service at no charge The service is performed at six months or 5 000 miles whichever occurs first To obtain this service contact your Lexus dealership Your complimentary service will include these items Inspect and adjust all fluid levels Program Lexus Personalized Settings if requested Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Check installation of driver s floor mat Road test vehicle What are Lexus Personalized Settings Your vehicle includes a variety of electronic features that can be pro grammed to your preferences For example doors can be programmed to remain locked when you shift into Park For more information see the Customizable Features section of the Specifications chapter in your Owner s Manual Programming of these features is performed once at no charge provided you obtain the service at the six month 5 000 mile scheduled maintenance service Programming of your Lexus Personal ized Settings requires special equip ment and may be performed only by an authorized Lexus dealership gt z gt Scheduled Maintenance Log 45 Co
70. sed at last oil Check installation of driver s floor mat change or if you drive primarily under certain Road test vehicle special operating conditions you should also replace the engine oil with OW 20 oil and If you drive primarily under this replace the oil filter See page 44 for conditions special operating condition perform that apply Some conditions require additional these additional items maintenance See below Driving on dirt roads or on dusty roads If you drive primarily under this Inspect axle shaft boots special operating condition perform Inspect ball joints and dust covers these additional items Inspect engine air filter Driving on dirt roads or on dusty roads Inspect steering linkage and boots Gi Inspect axle shaft boots Tighten nuts and bolts on chassis Inspect ball joints and dust covers Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Date Mileage Date Mileage MAINTENANCE Applies to models with same size front and rear tires and wheels 64 Scheduled Maintenance Log SCHEDULED MAINTENANCE LOG 162 Months oF 135 000 Miles Clean air conditioner filter Inspect and adjust all fluid levels Replace Smart Key battery Reset maintenance reminder light Rotate tires Visually inspect brake pads calipers and rotors Check installation of d
71. st use NCDS prior to exercising rights or seeking reme dies available to you through a court action pursuant to the Magnuson Moss Warranty Act In addition you must use NCDS if you are required to do so prior to exercising certain rights or seeking certain remedies available under the Lemon Laws of your state See the Lemon Law Guide for specific requirements applicable in your state However if your state law permits and if you choose to exercise rights and seek remedies that are not created by the Act you need not use NCDS Introduction NCDS Arbitration What is the Dispute Settlement Program This program consists of local profes sionals who are trained and experi enced in arbitration The arbitrator s appointed by NCDS will arbitrate your case by reviewing the facts you present having the vehicle inspected if necessary and promptly rendering a fair and equitable decision How much will it cost The service is provided at no cost to you It is part of Lexus effort to promptly and equitably resolve your concerns The decision maker is an impartial third party The decision of the arbitrator s is binding on Lexus but not on you What types of disputes are eligible NCDS resolves disputes involving Lexus product reliability and warranty performance that arise during the greater of 1 four years or 50 000 miles from the vehicle s in service date whichever is earlier or 2 the applicable provision of the
72. stallation of driver s floor mat Road test vehicle Road test vehicle Note If OW 20 oil was not used at last oil change or if you drive primarily under certain If you drive primarily under this special operating conditions you should also special operating condition perform replace the engine oil with OW 20 oil and replace the oil filter See 44 for conditions 1 iti itional Driving on dirt roads or on dusty roads that apply Some conditions require additional maintenance See below Inspect axle shaft boots Inspect ball joints and dust covers If you drive primarily under this Inspect engine air filter special operating condition perform Inspect steering linkage and boots these additional items A Tighten nuts and bolts on chassis Driving on dirt roads or on dusty roads Inspect axle shaft boots Inspect ball joints and dust covers T Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis Date Mileage Date Mileage MAINTENANCE Applies to models with same size front and rear tires and wheels 58 Scheduled Maintenance Log Replace engine oil with OW 20 oil replace oil filter Rotate tires Replace air conditioner filter Visually inspect brake pads calipers Replace brake fluid and rotors Check installation of driver s floor mat Road test vehicle R
73. ter Replace engine coolant see page 69 Replace Smart Key battery Reset maintenance reminder light Inspect the following ___ shaft boots ___Fuel tank cap gasket Ball joints and dust covers Rack and pinion assembly Body Rear differential oil Brake lines and hoses Steering linkage and boots Brake pad and rotor thickness Transfer case for signs of leakage Brake rotor runout 5 250 AWD Drivebelt ___ Transmission for signs of leakage ___Exhaust pipes and mountings Front differential oil IS 250 AWD _ Fuel lines and connections fuel tank band and fuel tank vapor vent system hoses If you drive primarily under this special operating condition perform these additional items Driving on dirt roads or on dusty roads Tighten nuts and bolts on chassis Date Mileage 3JNVNILNIVIN VApplies to models with same size front and rear tires and wheels Scheduled Maintenance Log 67 MAINTENANCE 68 The following descriptions are provid ed to give you a better understanding of the maintenance services that should be performed on your vehicle The scheduled maintenance log indi cates at which time mileage intervals each service should be performed Please note that many maintenance services should be performed only by a qualified technician For further information on maintenance services that you can perform yourself see the
74. ufacturer directly Your Warranties in Detail ORIGINAL EQUIPMENT TIRE MANUFACTURERS Bridgestone Firestone 535 Marriott Drive Nashville TN 37214 Bridgestone 800 847 3272 Firestone 800 356 4644 Dunlop Tires 1144 East Market Street Akron OH 44316 800 321 2136 Michelin North America One Park Way South P O Box 19001 Greenville SC 29602 800 847 3435 GENERAL INFORMATION You are responsible for ensuring that your Lexus is operated and main tained according to the instructions in the Owner s Manual and the Maintenance Information section of this guide You should keep detailed records of vehicle maintenance since under some circumstances they may be required for warranty coverage These records should include date of service mileage at time of service and a description of service per formed and or parts installed For your convenience maintenance logs are included in the Maintenance Information section of this guide If you sell your vehicle you should give your maintenance records to the new owner Lexus will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle However damage or failures caused by lack of proper maintenance are not covered under warranty WHERE TO GO FOR MAINTENANCE You may have maintenance per formed on your vehicle by any quali fied person or facility However Lexus recommends having maintenance per
75. ully for any exhaust leakage Tighten connec tions and replace parts as necessary Scheduled Maintenance Log Fuel Lines and Connections Fuel Tank Band and Fuel Tank Vapor Vent System Hoses Visually inspect for corrosion dam age cracks and loose or leaking connections Tighten connections and replace parts as necessary Fuel Tank Cap Gasket Visually inspect for cracks deterio ration and damage and replace if necessary Manual Transmission Inspect manual transmission for signs of leakage If you discover any leak age have it repaired immediately by a qualified technician Nuts and Bolts on Chassis Check that tightness of the seat mounting bolts and front rear suspen sion member retaining bolts matches torque measurements specified in the Repair Manual Rack and Pinion Assembly Inspect the rack and pinion assembly for signs of leakage damage and loose electrical connections Tighten connections and if you discover any leakage or damage have it repaired immediately by a qualified technician Road Test While driving the vehicle check for proper operation of engine transmis sion brakes and steering Also check the parking brake and check for ab normal noise or vibration from any part of the vehicle Spark Plugs Replace at specified interval Install new plugs of the same type as origi nally equipped A qualified technician should perform this operation Steering Linkage and Boots With the
76. vehicle stopped check for excessive freeplay in the steering wheel Inspect the linkage for bending and damage and the dust boots for deterioration cracks and damage Replace any damaged parts A quali fied technician should perform these operations Timing Chain The timing chain requires no periodic inspection Tire Rotation See your Owner s Manual for tire rotation requirements Check tire pressure and check tires for damage and uneven wear If the vehicle is equipped with a spare tire check the condition and pressure of the spare Tire Pressure Warning Sensors A tire pressure sensor is mounted on each full size wheel These sensors do not require periodic maintenance When a sensor s long life lithium bat tery becomes discharged the battery should be replaced by a qualified technician following procedures in Lexus service and repair publications Transmission Transfer Case Inspect transmission transfer case for signs of leakage If you discover any leakage have it repaired immediately by a qualified technician Note The transmission transfer case and transmission fluid are a complete ly sealed unit Therefore periodic checks and replacement of the trans mission fluid are not required and there is no dipstick on the transmis sion Any repairs that require adding or replacing fluid should be per formed by a qualified technician fol lowing procedures in Lexus service and repair publications Scheduled M
77. vehicle to be returned to its pre accident condition when repaired That s why it is important to make sure repairs are made only with Genuine Lexus Parts Some repair shops and insurance companies may suggest using imitation or salvaged parts to save money However these parts do not meet Lexus high stan dards for quality fit and corrosion resistance In addition imitation and salvaged parts and any damage or failures they may cause are not cov ered by any Lexus warranty The best way to ensure that your vehi cle is repaired with Genuine Lexus Parts is to take it to a Lexus dealer ship Each dealership works with selected collision repair centers that meet Lexus strict requirements for Other Benefits and Assistance 7 training equipment quality cus tomer satisfaction These repair cen ters use Genuine Lexus Parts exclu sively in the repair of Lexus vehicles The Smart Key Your Lexus vehicle was made with two Smart Keys and an aluminum key number plate Each Smart Key includes an electronic main key that has an integrated mechanical back up key The electronic key controls the remote entry and theft deterrent sys tems enables the push button start switch and controls the engine immo bilizer The mechanical key can be removed from the electronic key and used to operate the driver s door lock the glove box lock and the trunk lock if equipped Replacing the Key
78. ves any Lexus dealership in the U S a first quality service and factory great convenience if you relocate or authorized parts Lexus recommends need to have your vehicle serviced having maintenance performed by while traveling an authorized Lexus dealership To You can be confident you re getting locate your nearest authorized Lexus the best possible service for your dealership log on to www lexus com vehicle when you take Lexus or contact Lexus Customer Satis faction at 800 255 3987 Lexus dealership technicians are Lexus specialists dealership Don t trust your invest ment to anything less than a team of experts in the maintenance and repair i t t of Lexus vehicles They stay curren Maintenance andirepairanct on the latest service information through Lexus technical bulletins deleho skoddbe ner service publications and training a tree courses Many are also certified AA through the Lexus Commitment to service and repair publications Perfection Certification Program which requires specialized state of the art training as well as rigorous exams through both Lexus and the National Institute for Automotive Service Excellence Additionally when you have your vehicle serviced at a Lexus dealer ship your service information is recorded in the Lexus National Service History database This is the first database of its kind in the auto

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