PDF version CameraFTP Service Manual
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1. Multi camera Player for iPad Windows 8 and 10 002 Size 32 MB Last activity 5 15 2014 11 17 43 PM 0022 Size 168 MB Last activity 6 11 2014 4 44 44 PM 003 Size 151 MB Last activity 5 15 2014 10 26 46 PM 004 Size 117 MB Last activity 5 15 2014 10 30 17 PM Il sQ 00 00 amp 2014 05 15 22 26 44 Single Camera Player Play back a camera 4 1 2 Browser based Viewer If you use a PC or Mac simply log on to www cameraftp com click My Cameras you will see a list of cameras in your account followed by cameras shared to you You can also view cameras published by other people Below is a screenshot of My Cameras page In this example a business customer can even customize the website logo LIES EZA 7 Welcome constructions GB GroupAdmin Logout Paid account Upgrade Your Company Logo My Cameras My Account Software Partnership Manage hares Manage My Publishes l Sort Creation Date v Down v Please enter camera name Search You have 340 camera licenses you have used 327 licenses Logon as Camera Admin 11 v o EM E i Fal Camera Name hh2034dri 2 Camera Name hhilO4sert Camera Name mm40ihhmi Camera Name mm502tc 2 Size 246GB Size 120GB Size 177GB 8 49 2015 113 29 X eu 557 AM Last Activity 8 19 2015 116 2 c xe w Camera Name mm502tct Camera N2. 1 1 About CameraFTP CameraFTP is the leading cloud surveillance and storage service provider We offer a broad range of security solutions for consumers small businesses large enterprises and resellers CameraFTP is a subsidiary of DriveHQ in Silicon Valley Founded in 2003 DriveHQ is one of the leading enterprise cloud IT solution providers and also one of the largest FTP hosting solution providers Leveraging on DriveHQ s FTP and cloud technologies CameraFTP has developed the most powerful and scalable surveillance solution in the world 1 2 CameraFTP Advantages CameraFTP has a lot of advantages over traditional security services or CCTV systems e Cloud based offsite recording Onsite recording is not secure as an intruder can easily destroy your footage CameraFTP offers a cloud recording solution with far greater security Your footage is automatically uploaded to our secure data center and we use multiple levels of redundancies to protect your recorded footage If local recording is required we also offer the Virtual Security System VSS NVR solution e Cloud based playback and live view from anywhere at any time Users can easily monitor a scene in real time or play back the recorded footage from anywhere on any device CameraFTP as a cloud based solution is optimized for remote viewing and playback A regular DVR stores data locally It either does not support remote viewing or requires complicated network setup e
3. The Group Admin or Group Owner has full control to all sub users You can edit delete disable or log on as a sub user Large enterprises that require a lot of sub users and resellers who have a lot of customers can create sub group administrators A subgroup administrator can create more sub users in his her subgroup 8 2 Group Account Service Billing If you qualify for the Group Account service then there is no charge to use our Group Account service The Group Account service may also be used if you need to order multiple subscriptions with different retention days Due to a system limitation each account can have only one retention period There are two ways to setup cameras within a group account In both cases only the Group Owner needs to pay for the service 1 Setup all cameras in the Group Owner s account and share different cameras to different sub users If it is ok for all sub users to have view only access to the shared cameras then this method will work perfectly fine In this case the Group Owner will order camera licenses in his own account Sub users don t need to order any camera licenses 2 Setup cameras in sub accounts If a sub user needs full access to certain cameras then the cameras must be setup with the sub account In this case the Group Owner can log on to www cameraftp com then click on Group Admin and log on the sub user He can then order a subscription while logged on as the sub user By d
4. You shall not publish any contents that we deem inappropriate such as pornography nudity or violent lyou shall only publish a scene that you are allowed to publish CameraF TP reserves the right to delete any of your cameras or disable your entire account solely at our own discretion CameraF TP may require you to verify your personal or business nformation before we can publish your cameras CameraF TP may set a limit on how many users can view the published camera jor apply a service fee to be determined if you have too many people watch the camera e Yes agree You just need to enter your publish name description and accept our publish agreement You can also optionally post your camera to our Published Camera Gallery You shall not use our publish feature for posting any inappropriate or illegal contents Click Publish and your camera will be published The system will generate a publish URL for the camera See the screenshot below My Cameras My Account Software Partnership Manage My Shares Manage My Publishes View Published Cameras Your camera has been published successfully CameraFTP The published Camera is accessible at No logon is required https www cameraftp com file PublishCameraplayer aspx parentlD 1250222525sharelD 12650790 iframe src https www cameraftp com file PublishCameraplayeraspx arentiID 1250222526sharelD 12650790SisE mbedded true amp mode live i Emb
5. 8 1 The Group Admin Feature esesssessessseeseeee nennen enne neri nn nass sn essetis dass sies ense tasa nasse sn nian 26 8 2 Group Account Servite Billingeni iiinn ioi eiaa nenn nnns ener nennen nennen 27 9 CameraFTP Troubleshooting Guide cccccccccssssssececececsssesneaecececssesseseaesesecsseeseeaeaeeeseeeseeseasaeeeeeeeseeeea 28 9 1 Basic Guideliries 12 rt tee E pee et etel c Tac ra esee I po e ese tse EM pa te oe pos 28 9 1 1 Linked Accounts Between DriveHQ and CameraFTP ssessssseeeeeeeennen eene 28 9 1 2 Where and How to Get Technical Support sesessssesesese nennen enne enhn nnne nnne niin nns 29 9 1 3 Understariding FTP n none PRESB 29 9 2 Troubleshoot CameraFTP Configuration Problems eese enema 33 9 2 1 Troubleshoot Connection Problems sees 33 9 2 2 Camera Recording is Unreliable 5 t ter ernst eredi n 35 9 2 3 My Account Keeps Creating New Carmeras ccccccccccccccccececeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeeeeeeees 35 9 2 4 The Camera is Configured Correctly but the Camera Viewer Does Not Work 35 9 2 5 Order Multiple Subscriptions With Different Retention Periods 36 9 2 6 Upgraded My Subscription But Now am Being Charged for Two Subscriptions 36 9 2 7 How Do I Contact CameraFTP Technical Support sssssseseseseee ennemis 37 1 Introduction
6. Cloud Surveillance service plans Depending on your requirements we have service plans starting at 1 50 camera month 320x240 1 image 3s with motion detection up to an enterprise plan with hundreds of cameras and super high quality image or video resolution To get started with CameraFTP s Cloud Surveillance service the first step is to determine your security needs and prepare your hardware and software accordingly 2 1 Free Service not recommended The Free Service Plan is designed for users e g college students who just want to keep an eye on something but without a strong need for security If you use a webcam or mobile device as an IP camera then your hardware cost is 0 and the service can be setup instantly To use a mobile device as an IP camera please download our mobile camera app You can directly download our mobile apps from the App Store Google Play Store or Windows Store or visit our Software page at https www cameraftp com CameraFTP Software aspx To use a webcam as an IP camera please download our Virtual Security System software VSS from our software page VSS can be used for consumers though it is more optimized for large enterprises For more detailed information please read the VSS Service Manual https www cameraftp com features VirtualSecurityCamera htm The above two options are extremely simple After you install the app all you need to do is log on If you do not have an account please sign
7. Flexibility CameraFTP service works with almost all IP cameras A webcam smart phone or tablet can also be used as a security camera You can setup a low cost service or order the highest end IP cameras for the best quality surveillance service We offer fully customizable service plans You can customize your plan to best fit your budget and your quality requirements e Scalability For large enterprises and resellers managing a large number of regular IP cameras or DVRs CCTVs in different locations can be very challenging With CameraFTP it is very easy to manage thousands of IP cameras using our Group Account service You can delegate cameras to different sub users or share cameras to sub users so only that particular sub user can manage or view the camera footage e Lowcost Save on both hardware and service costs You can buy the best in class IP cameras at a significantly lower price than other proprietary cameras Our monthly service starts at only 1 50 camera for image surveillance and 2 50 camera for video surveillance You save even more on service prices e Easy setup and installation If you want to use a webcam or mobile device as an IP camera simply download our mobile camera app or VSS software If you use a regular IP camera CameraFTP has very extensive documentation to help you configure the camera by yourself 2 Prepare the Hardware Software Based on Your Cloud Surveillance Needs CameraFTP offers a wide range of
8. Viewer apps support Push Notification The notification messages are integrated with the Event Center feature on www cameraftp com If your camera detects a motion it will send a notification message to your mobile device if the viewer app is installed You can then click it to view the video or image related with the event To view the events online please log on to CameraFTP com and click on the email icon on top of the web page as shown in the screenshot below E3 Like G37 Welcome camera GroupAdmin Logout Paid account Upgrade My Cameras My Account Software Partnership Manage My Shares Manage My Publishes View Published Cameras Event Center 9 Event Type All M Type Subject View event Time v a Motion detected on camera DRIVEHQ PC b 842 2015 918 00PM Delete a Motion detected on camera DRIVEHQ PC b 8 42 2015 8 48 00 PM Delete a Motion detected on camera DRIVEHO PC b 842 201581700PM Delete a Motion detected on camera DRIVEHQ PC b 8 2 2015 7 47 00PM Delete You can click on the Play icon to pay the video related with the motion event If your account runs into a problem for example if you configured your camera with wrong parameters or if you configured more cameras than the number of licenses you have ordered or if you forgot to make a payment you will also receive a notification message You can manually delete an event using a browser However you don t have to delete any events as they wil
9. connecting to CameraFTP by resetting the camera or clear the FTP server configuration 4 3 CCTV DVR style Live View and Local Recording Traditional CCTV surveillance systems often connect cameras with a large screen in the same site The screen will display live views from one or more cameras CameraFTP s cloud based solution supports live view from anywhere Due to data buffering on both the client and server sides usually there is a delay of 1 2 minutes To match CCTV s local viewing quality and real time performance you can use our VSS NVR Virtual Security System Network Video Recorder solution VSS supports all CCTV and DVR features plus it also supports cloud recording The local recording and cloud recording can be configured with different parameters so that you can achieve best quality local recording and minimal bandwidth usage for cloud recording CameraFTP Introduction What is CameraFTP s Virtual Security System Virtual Security software makes your PC a cloud based multi camera security system which can use the built in webcam a USB webcam s or any IP camera s as its camera s P CameraFTP Service SM l Virtual Security System CCTV DVR Optimized for cloud recording and supports real time Optimized for local recording and monitoring monitoring or play backup from anywhere For more detailed information please read our VSS NVR Manual at https www cameraftp com CameraFTP Support CameraFTPNVRSolutio
10. subscription Canceling a subscription on CameraFTP is very easy Please note you must cancel your subscription online if you do not want to renew your service To cancel a subscription go to the Subscribe page click Current Subscriptions and select a subscription to cancel If you cancel all of your subscriptions then you must also reconfigure your cameras so that they no longer connect to CameraFTP s FTP server If you do not clear the camera s configuration your camera will continue uploading files to CameraFTP s FTP server which will waste your bandwidth 7 4 Service Billing Guide Because CameraFTP is a subscription based cloud surveillance and storage service to avoid service interruptions automatic debiting is enabled by default Otherwise if a user forgot to make a payment on time we would have to delete all recorded footage which defeats the purpose of security service we offer Regarding our service billing please consider the following when ordering a subscription 1 Your monthly billing date is the day of month when you created the free trial account Contrary to common thinking your monthly billing date is neither the 1 of each month nor your order date For example if you signed up a free CameraFTP account on June 10 and you ordered a subscription on July 20 Your monthly billing date will always be the 10 of each month There are two reasons f we bill all users on the same day it will create too much loa
11. that your camera will be uploading for longer than 10 hours a day then we recommend that you order a continuous recording plan even if you enable motion detection o Number of cameras o The subscription price will be linear to the number of cameras If you order more than 10 camera licenses you will receive a 1096 discount automatically 7 3 Manage Your Subscriptions 7 3 1 Order Upgrade Downgrade or Cancel a Subscription If you only have one subscription then upgrading or downgrading your subscription will be very easy To upgrade your subscription simply order a new subscription and then cancel the old subscription If you downgrade your subscription please make sure your account usage is below your new subscription plan You may need to delete some cameras you must also reconfigure your camera software to match your new subscription level Canceling the old subscription s is necessary as CameraFTP supports multiple subscriptions on the same account If you do not cancel your old subscription s then you will have multiple subscriptions and be charged for these subscriptions Ordering multiple subscriptions The current CameraFTP system can only set one retention day for each account If you order multiple subscriptions please make sure they all use the same retention days If you want to order two subscriptions with different retention days you must use our Group Account service Please read the support section Cancel a
12. the problem please contact your camera manufacturer In most cases your camera manufacturer can provide better support because they can test our FTP service online but we usually don t have their camera If your camera manufacturer cannot resolve your problem you can email the screenshots of your camera s configuration pages to support cameraftp com We may be able to resolve the problem by looking at the screenshots depending on the camera s brand and model If you have the camera s manual please email us a copy of the manual You can also consider using a webcam as a security camera by installing our Virtual Security System VSS software or order one of our recommended IP camera models If we cannot solve the problem by looking at screenshots or if you cannot provide screenshots as a last resort if you need our support engineer to remotely configure the camera for you there will be a one time fee of 29 99 camera If we cannot configure your camera we will refund you Please note For us to support you using remote desktop you must be able to connect your camera to the network and access your camera s web based configuration page by yourself
13. 2440 Camino Ramon Suite 125 TM San Ramon CA 94583 C dad m e ra aig Tel 800 836 0199 Fax 925 270 1894 CameraFTP Cloud Surveillance and Storage Service Manual Contents T Introduction oeste oret etre xu vege dantetens xc a tt eM DE iet e re ET 3 1 1 About CamerdEFT P cocto densi aTa euet oou dt aaa dope seed aea poo aE 3 1 2 CameraFTP Advantages 2 tct teet tete deus etu rade eire etes eed resta ee eed osa od ne teres 3 2 Prepare the Hardware Software Based on Your Cloud Surveillance Needs eene 4 2 1 Free Service not recommended csccccesssececeesececsesseeecseseececsesaeeecsessesecsesaeeecsesaeeeceesaeeecsesaeeeenenaes 4 2 2 Home Service Plan Sk sieisenco ienie ee ia REV Es Med ER ee e ea e ee PER Eee E ea rede Ea Fe pause 5 2 3 Business Service Plans itte HER adi te oe Loca diete tabe eoe Ente aba ceto beeen uides 6 3 Configure the Camera Hardware and SOftware ccccesssssssscecececsesensececececessesesaeseeeescesseuaeeeeeeseeesesenaees 6 4 CameraFTP Viewer Camera Data Folder and Event Notification sesseseeee 7 4 1 CameraFIP VIeWeF 5 cies cheek elie ee eiue uestes odii bres ee eii bus 7 4 1 1 Mobile Viewer Apps eseeseeeeenennnennnn nnnm nnne a nnne nenne nini na siis essentia asas ense nias a nns 7 4 1 2 Browser based Viewer esesessesseesseseseseeee enne nenne aeina ahoen ddi koaia denaii anini aiaa 10 4 1 3 Push Notification and Ev
14. Instant Reseller Once you become an instant reseller you will have access to the Group Admin feature see the screenshot below GE EZA Welcome camera WO Logout Paid account Upgrade My Cameras My Account Software Partnership Manage My Shares ManageMyPublishes View Published Cameras Click Group Admin you will see the following screen soa wac Your Company Logo mr My Cameras My Account Software Partnership Manage My Shares View Published Cameras Xx Delete Manage My Publishes mon g Edt Y Refresh Action v 6 d User Management Group Administrator Export all users Used Max LJ Usemame Used Space User Type Status Create Time v DownloadBytes No Subgroup Administrator m johnsub6 TKB OB 200MB Group Member Enable 6 2 2015 1111 54 AM johnsub5 IKB OB 7 200 MB Group Member Enable 6 2 2015 932 0 AM EA Group Settings m johnsub4 1KB OB 200MB Group Member Enable 6 2 2015 9 27 56 AM gt Group Account Balance lj johnsub3 1KB OB 200MB Group Member Enable 6 2 2015 9 22 59 AM Group Options E johnsub2 17 KB 08 3 89 GB Group Member Enable 6 2 2015 857 35 AM JohnSubl 1KB OB 31 89 GB Group Member Enable 6 2 2015 8 48 21 AM r javascriptPostBack cameraftpgroup GroupList 0 Ssword Enable Disable View Account Logon As You can click the Create button to create a new sub user To manage a sub user just select it and click on Edit or Delete
15. Logo My Cameras My Account Software Manage My Shares Manage My Publishes View Puh Sort Creation Date v Down v Please enter camera name Search You have 340 Camera Name dh983sha 2 Camera Name hh2034dri 2 Camera Name hhilO4ser t Size 206 GB Size 2 00 GB Size 246GB Last Activity 8 9 2015 1116 44 AM Last Activity 8 9 20151116 338 AM Last Activity 8 9 2015 1113 00 AM xa o x08 gt x c2 You will see a list of folders or files Different cameras may create different folder structures Navigate the subfolders and you will see a list of zip files for image recording or video clip files for video audio recording Manage My Shares Manage My Publishes View Published Cameras ea amp i 3 B x xX Up Download Add Camera Share Camera Publish Camera Delete View Camera Camera Config View Folder Path hh2034dri 2 Goto 1 1 v Create Time 8 14 201510 02 29 PM ze Modify Time 8 15 201510 01 05 PM Size 246 MB P 2015 0849 2015 08 18 2015 0847 2015 0846 2015 0845 2015 0844 2015 0813 2015 08 12 2015 0841 You can click the View button to toggle between the Thumbnail View and Detail View Manage My Shares Manage My Publishes View Published Cameras ct amp ro A B x gt xX ER Up Download Ad
16. P or even 6MP Many construction companies use such IP cameras to monitor a large construction site If the frame rate is low the bandwidth requirement will be low 7 2 Select a Service Plan Once you have decided on an image or video surveillance plan please click the corresponding tab in the Subscribe page You can then choose from the suggested popular plans or customize a plan The service price can be fully customized to match your budget and quality requirements Our pricing is based on the following parameters o Image or video resolution o 320x240 is typically sufficient to monitor a small scene e g the front door o 640x480 offers 4 times better quality than 320x240 o If you monitor a large scene a higher resolution is recommended o Upload frequency or frame rate o Forimage surveillance 1 image per 2 seconds is typically sufficient for home monitoring To record more details please choose a higher frequency o Forvideo surveillance 1 to 5 fps is typically sufficient for home monitoring To record more details please choose a higher frequency o Retention period o Theretention period defines how long recorded footage will be kept in your account o Motion detection o Motion detection is strongly recommended for all users Enabling motion detection will allow you to avoid sifting through empty footage save your bandwidth and will even reduce your subscription cost by up to 5096 Note If you monitor a busy scene such
17. a models that they have not tested If you cannot provide screenshots and if you need us to help configure your camera remotely we will offer to configure your camera remotely for 29 99 camera If we cannot configure your camera then we will refund you 9 1 3 Understanding FTP About FTP FTP stands for File Transfer Protocol a technology designed to transfer files over a network efficiently FTP has been around for over 40 years and is widely used for downloading software and sharing large files with other users Almost all IP cameras support FTP They can upload files to an FTP server for offsite storage Unfortunately most FTP servers are not optimized to handle the kind of load generated by IP cameras If an IP camera is configured to upload continuously it will repeatedly connect to the FTP server every few seconds which can generate a load thousands of times larger than that generated by an average person DriveHQ is one of the largest FTP hosting solution providers CameraFTP has optimized DriveHQ s FTP core technology for IP cameras Not only can CameraFTP handle the load of millions of IP cameras but also many features specifically designed for cloud surveillance and playback have been added Troubleshooting FTP connection problems with FileZilla You can use any FTP client program to test the FTP connection to CameraFTP s FTP server One of the most popular free FTP clients is FileZilla You can download it from here File E
18. ame Rh555maxi Camera Name hh2628mesl Camera Name mrOOldd 2 Camera Name mm5223waH Size 214 GB Size 3 2 GB Size 3 08 GB Size 314 GB Size 340GB Last Activity 8 9 20151117 04 AM Last Activity 8 9 20151117 43 AM Last Activity 8 9 20151117 26 AM Last Activity 8 19 20151116 43 AM Last Activity 8 19 20151117 38 AM iD x ue Gt CE x om 20 x ou S LES x ec m pP x eu cca To view a camera you just need to click on a camera thumbnail It will launch a new player window as shown below dh983sha 2 hh2034dri 2 Fusce ia 5 amp mm 4Olhhm l mm502tc hh555max l hh2628mes 2015 08 19 13 41 05 mp4 2015 08 19 11 42 2 If you need to quickly replay the recorded footage you can check the Fast Play checkbox CameraFTP also has a unique feature of multiple window player which allows you to play a single camera with up to 16 windows This way if you need to replay 8 hours of footage you can have 16 windows each playing half an hour of video A screenshot of multiple window player is shown below mm401hhm 2010 01 qt 06 00 07 30 07 30 09 00 09 00 10 30 10 30 12 00 As shown in the above screenshot each window is playing the same scene recorded at different times Compared with regular fast play fast forward this allows you to watch videos 16 times faster without missing any detailed information 4 1 3 Push Notification and Event Center CameraFTP
19. amera model then order the cameras based on your need If you would like to have features of a CCTV DVR system such as the local live view and local recording features then you can use our VSS NVR solution For more information about VSS NVR solution please read the VSS NVR Service Manual https www cameraftp com features VirtualSecurityCamera htm A reference solution for Home Service Plans Order 2 to 3 indoor cameras D Link 932L and 1 2 outdoor cameras Trendnet TP 310PI Configure the cameras to directly upload to CameraFTP or if you need features of a CCTV DVR then just use our VSS with a computer 2 3 Business Service Plans Although the total number of cameras is dependent on the size of your business most businesses need a minimum of 6 camera licenses If you only want cloud recording then you don t need a DVR or other local storage device Just buy a few supported IP cameras then configure them to upload to CameraFTP directly For large enterprises that need to monitor multiple sites CameraFTP offers the most scalable and secure solution Unlike a regular DVR you are no longer limited by the device s capabilities You can add as many IP cameras as needed and manage them from the same cloud account You can also delegate your cameras to sub users If you need local recording and local live view features like a CCTV DVR system use our CameraFTP VSS NVR solution which is much more powerful than a regular DVR CCTV s
20. bout 2 hours and make sure your subscription level matches with your camera s configuration then restart your camera If you cannot solve the problem by looking at the FileZilla error log you can email CameraFTP support the detailed error message Troubleshoot FTP connection problem using Windows Explorer If you do not want to install any FTP client software you can also use Windows Explorer as an FTP client Launch Windows Explorer i e My Computer Computer or Explorer but not Internet Explorer and enter the FTP URL as shown below Computer View T ttp ftp cameraftp com w gt jEE This PC 5S Name F Dcs 2132L 192 168 1 18 d Desktop 4 Folders 6 B Documents Desktop n Downloads B Documents T Music T Downloads Ee Pictures ab Music B Videos uk Pictures Search This PC Type System Folder System Folder System Folder System Folder System Folder System Folder Windows C H Videos cx DATA D 10 items This will log you on to ftp cameraftp com as an anonymous user Right click on the blank area as shown below and select Login As Home Share View T ue gt Thel ftp cameraf C Search ftp cameraftp com ol This PC f Dcs 2132L 192 168 1 18 4 ftp help htm i Desktop B Documents J Downloads View jM Music Sort by LE Pictures Group by E Videos Refresh Windows C cx DATA D Cx9 My Cloud Drive E G Libraries ES Documents a Music Ri
21. d Camera Share Camera Publish Camera Delete View Camera Camera Config View Folder Path hh2034dri 2 Goto 1 1 v Name Create Time v Modify Time Size F 205 0819 3 8 8 2015 10 02 32 PM 8 19 201512 32 25 PM 187 MB FA 2015 08 18 GB ES 8 7 2015 10 01 45 PM 8 8 2015 10 01 37 PM 261 MB ong EB 8 16 2015 10 01 57 PM 8 A7 201510 00 51 PM 244 MB H F EB 8 15 201510 01 52 PM 8 16 2015 10 01 01 PM 242 MB H F ES 8 14 201510 02 29 PM 8 15 201510 01 05 PM 246 MB You can play individual files or select a file and download it to your local PC you can also select multiple files folders and download them as a zip file 4 2 2 Access Camera Data Folder Using FTP Client If you need to download a large number of files using FTP is the most efficient method With an FTP client like FileZilla or Windows Explorer you can download multiple files folders using drag and drop Please visit Chapter 9 1 3 for more detailed information about using FileZilla and Windows Explorer If you need to delete a camera or files folders you must log on as your Camera Admin If you only need to delete a few cameras or files you can do so using a browser If you need to delete a large number of cameras files or folders you can use an FTP client like FileZilla or Windows Explorer Please make sure to log on to our FTP server using your Secure password which must be different from your regular password If you delete a camera you must also stop your IP camera from
22. d to our billing system on that day We don t bill on the order date because a user may have multiple subscriptions ordered on different dates and may need to order more subscriptions or cancel a subscription For instance a user could create an account on the 10 order a subscription on the 14 and then order a second subscription on the 20 Rather than bill the user on the 14 and again on the 20 we simplified the billing process by setting the account creation date as the billing date This way you will not need to keep track of which subscription needs to be paid on what day 2 Your account cash balance and service coupon balance If you order an annual subscription you will be charged for the annual service price up front however you will also receive credit back to your Service Coupon Balance Internally you are still billed monthly on your billing date at the discounted service price You save 2 months by ordering our annual service The money in your Service Coupon Balance is your service credit It will be used to pay for your monthly service charge automatically It cannot be transferred to another account If you deposit money into your CameraFTP account when your account balance is 0 or if you deposit more than what you owe the money will be added into your account cash balance The money in your cash balance can be transferred to other CameraFTP users or DriveHQ users It can also be used to order a new subscri
23. deo plan it is 320x240 1 fps with motion detection If you just want to test other camera parameters you can set the resolution and fps higher for a short period of time less than 1 hour Otherwise your camera will be blocked for exceeding the free service limit After 3 days you must either order a paid subscription or cancel the service If you wish to cancel the service please make sure to delete the cameras from your account and more importantly please remove CameraFTP s FTP server information from your camera s configuration page Otherwise your camera will keep uploading data to our FTP server While the requests will be blocked it will continue using your own bandwidth and our bandwidth If you use CameraFTP s mobile camera app or VSS software after 3 days you must order a subscription or the service will be limited to our free service plan which may not meet your security needs If you order a subscription please make sure to configure your cameras based on your subscription plan 4 CameraFTP Viewer Camera Data Folder and Event Notification 4 1 CameraFTP Viewer If you have configured your IP camera s or if you use our VSS NVR or mobile camera apps you can view the recorded footage from anywhere very easily CameraFTP Viewer supports playing image snapshots and video clips In both cases it can play them like a continuous video stream It supports live view and playback The live view feature usually has 1 to 2 minute
24. dit View Transfer Server Bookmarks Help a BOARA sesPerlinagra Host ftp cameraftp com Username cameraftpdemo Il I Quickconnect Local site C temp gt System Volume Information fj temp fj Test Filename Filesi Filename B CameraFTP_DriveHQ www drivehq co 9 025 1 E Loaon pna 19 5 Y Not connected to any server gt lt 11 files and 11 directories Total size 803 103 734 bytes Not connected Server Local file Direction Remote file Size Priority Status Failed transfers Successful transfers Queue empty Host ftp cameraftp com or you can also try 66 220 9 45 Username and password Your CameraFTP Username and Password Port Leave empty or use the default port of 21 By default FileZilla uses Passive Mode FTP which is usually the correct mode Click Quick Connect If there is no connection problem then FileZilla will retrieve the file folder list in the root folder If it failed to logon you can check the error message Usually the error message can provide some very useful information such as Incorrect password Account expired Balance due etc If the connection timed out then please check if your Internet connection is reliable It is also possible that CameraFTP server has blocked your IP address usually this happens if you have exceeded your usage level for an extended amount of time If this is the case you need to stop your Camera for a
25. e applied on Aug 10 which is 21 days shorter than one month for an amount of 6 77 3 How to renew your service Your service always automatically renews If you do not want to renew your service you must cancel it online and remove your CameraFTP info from your camera s configuration page To continue the service you just need to make a deposit into your account online if you saved your billing info then you don t need to do anything Please do not order a new subscription as it will be added to your existing subscription rather than replacing your existing subscription you will have multiple subscriptions 4 How to update your credit card information CameraFTP does not directly save your credit card info We use PayPal as our credit card processor Your credit card info is only saved with PayPal CameraFTP only saves a transaction reference ID To update your credit card information you need to make a deposit for a minimum of 1 Once the transaction is processed successfully your billing info will be updated automatically 8 The Group Account Service or Instant Reseller Service 8 1 The Group Admin Feature The Group Account service is mainly designed for large enterprises and resellers If you have a lot of cameras and if you need to delegate these cameras to different people then you need a Group Account To become a Group Account please visit www CameraFTP com click the Partnership tab and then click Become an
26. edded Code width 640 height 480 style border Opx overflow hidden y Preview crolling no gt p amp Go to Publised Camera amp amp Goto My Cameras You can link this URL from your own web page or embed the camera using the Embedded Code For more advanced publishing features please contact CameraFTP Support If you submit your camera to our Published Camera Gallery then your camera will be displayed in the View Published Cameras page It will also be viewable from our mobile apps If you have a scene that you want to share with the public please publish your camera and include it in our gallery 5 3 Manage Shares and Publishes After you have shared published a camera you can edit the share publish or delete it The steps are almost identical From My Cameras page click Manage My Shares Publishes you will see a list of shares or publishes You can click the camera name to edit a share publish or select it and click delete to delete it 6 CameraFTP Security Leveraging on DriveHQ s state of the art cloud technologies and infrastructure CameraFTP s cloud surveillance and storage service is much more secure than regular IP cameras and DVRs below are a few highlighted security features Oo Offsite cloud based recording Regular IP cameras NVRs typically cannot record to the cloud offsite Without offsite recording an intruder can easily steal your cameras and destroy your local data thu
27. efault the sub user does not need to pay for the service charge Service charges are automatically debited to the Group Owner account 9 CameraFTP Troubleshooting Guide Setting up CameraFTP service is quite easy If you run into any problems please be sure to read our online documentation before contacting our customer support CameraFTP service works with almost all IP cameras however different IP cameras often work differently Because CameraFTP does not make or sell IP cameras directly our support is often limited to our own products and services For camera related questions please contact the camera manufacturer directly If you can provide the detailed screenshots of the camera s configuration screen our support staff might be able to offer some help Phone support is not recommended as our support staff will need to see the screenshots before they can provide any real support Our phone support is only available to paid members 9 1 Basic Guidelines 9 1 1 Linked Accounts Between DriveHQ and CameraFTP If you created a CameraFTP account directly you can skip this section unless you also want to use DriveHQ s Cloud IT service If you have a DriveHQ account please read the information below CameraFTP is a DriveHQ subsidiary while it heavily leverages on DriveHQ s technology and infrastructure CameraFTP s Cloud Surveillance service is a separate service from DriveHQ s Cloud IT Service Existing DriveHQ users must create a sepa
28. ent Center nennen nnnm nennen nnne 12 4 1 4 Daily Camera Report and No Activity Alert ussssssessssesesesee eene ennemis 13 4 2 Camera Data Folder inthe Cloud rettet eae on tede ast A etaed ee ae toe eaae dg 14 4 2 1 Access Camera Data Folder Using Web Browser sessi 14 4 2 2 Access Camera Data Folder Using FTP Client eese enne 16 4 3 CCTV DVR style Live View and Local Recording esses 16 5 Share or Publish Cameras m H 17 5 1 Share ay Came tal cicsvcssee E 17 5 2 PUBLISH cal Cane tals wis sevice PR 19 5 3 Manage Shares and Publishes ccccccccccssssssssssececececsesesneaeeeeeessseeeaeeeeeescesseseeaeeeeeeseeseeaeaeeeeeeseeesees 20 6 CAMEraFTP edet E 21 7 Subscription and Bilin g eec 21 7 1 Choose Image or Video Surveillance Plan esses ennemis nnne 22 7 2 S lect a Service Plan oi t ertet e nett entr e ee REED reete epp Hot ads 22 7 3 Manage Your Subscriptions dsena nnne nennen natans a tirada sas r a sn sa nan 23 7 3 1 Order Upgrade Downgrade or Cancel a SUDSCIIPtION ccccccseesssssceceeecessesssaeseeeeseessesssaeess 23 7 4 Service Billing iGuide uet tette e t eet EA thas a e tabe voe a eden deu nn 24 8 The Group Account Service or Instant Reseller Service ccccccccssscccsessececsesececsesaeeeceesaeeeceeaeeeeseaaes 26
29. ght click on the blank area Paste Paste shortcut 1 item This will open a logon dialog as shown below a gt ftp ftp cameraftp com File Home Share View v T ue gt Thelnt ftp cameraftp com C Search ftp cameraftp com 2 7 This PC a 9e To log on to this FTP server type a user name and password FTP server User name After you log on you can add this server to your Favorites and return to it easily FTP does not encrypt or encode passwords or data before sending them to the server To protect the security of your passwords and data use WebDAV instead C Save password 1 item gzz Enter your CameraFTP username and password or DriveHQ username and password if you have a linked CameraFTP account Click Log On If it works fine then it means the connection to our FTP server is fine Once you log on you will see the camera folders on our FTP server as follows Home Share View n ue gt Thelnternet gt ftp cameraftp com v Search ftp cameraftp com qi ThisPC A f DCs 2132L 192 168 1 18 Desktop B Documents j Downloads p Music Pictures B Videos iby Windows C cs DATA D foscam1 G2 My Cloud Drive E 23 Libraries B Documents 2 Music ien ImageCameraTwo 9items 1 item selected D Link DCS 2132L drivehqshare imageCameraOne Double click on a camera folder to see the subfolders and files in it Use FTP client to batch download de
30. iewer app our Android Viewer supports MKV video format On iPhone and Windows Phone we support MP4 and AVI video formats Most IP cameras support these two video formats If your camera uploads in other formats you can still try our viewer on different platforms If the video cannot be played you can download the video files and play them locally Another option is to use our image based surveillance service which is compatible with our viewers on all platforms 9 2 5 Order Multiple Subscriptions With Different Retention Periods You cannot do so with a single CameraFTP account You can either create an additional account or use our Group Account service The group account service is optimized for large enterprise customers and resellers However it can be used to support multiple camera licenses with different retention periods Visit our Partnership page and in the menu on the left find the Become an instant reseller tab You will find a link at the bottom of the page to upgrade your account to a group account or instant reseller account Once you have a Group Account go to your Group Admin page At the top of the page you will find a toolbar one of the options is Create which can be used to create a sub user A sub user is just like a regular user except the Group Owner user has full control over it Once the sub user account is created log on as the sub user and order a subscription with a different retention period The ser
31. l be automatically deleted after certain amount of time i e your retention days 4 1 4 Daily Camera Report and No Activity Alert IP cameras are not always reliable Occasionally they may run into some glitches The problems can be caused by power outage Internet outage or software hardware issues If you have many cameras you may not notice the problem for a long time To prevent this from happening CameraFTP has a daily report feature When you add a new camera on CameraFTP com or edit an existing camera you can turn on the daily report feature Please see the screenshot below Your Company Logo pany Log My Cameras My Account Manage My Shares Manage My Publis Edit Camera Camera Name Menus Description Camera Brand CameraFTP V55_V1 3 97_Venus USB2 0 Camera Model amp Type Create Time 8 6 2015 314 39 PM Frai me if this camera has no activity 2 vous mail me the daily reports The system can send you an email if a camera has no activities for longer than certain hours it can also send you the daily report of the camera You can turn it on or off based on your needs 4 2 Camera Data Folder in the Cloud 4 2 1 Access Camera Data Folder Using Web Browser First log on to www cameraftp com and click My Cameras to view the cameras in your account instead of clicking on a camera thumbnail you can click on the folder icon to open the camera folder Please see the screenshot below G Your Company
32. lete recorded footage An FTP client can be used for troubleshooting FTP connection issues but it can also be used to batch download or delete recorded footage As shown in the above screenshot you can copy and paste or drag and drop files folders from our FTP server to your local drive Deleting files on CameraFTP is not authorized with your regular password You must log on as your Camera Admin by using your Secure password A secure password is a second password used to protect your files from being deleted by a tech savvy intruder By default it is set to be the same as your regular password If you want to delete your files using FTP you must change your secure password to be different from your regular password If they are the same then the FTP server will treat it as a regular logon instead of as a Camera Admin logon 9 2 Troubleshoot CameraFTP Configuration Problems To troubleshoot please make sure your camera is connected to the Internet and that you can sign into your camera s browser based configuration tool If you have trouble accessing your camera s configuration tool please read the camera s manual You must be able to access the camera s configuration page otherwise we cannot offer any technical support If your camera stopped working typically it will just need to be rebooted If your camera uses a Wi Fi connection check if your camera can still connect to the Wi Fi access point You can also connect the camera wi
33. m the zip file If a single zip file contains about 30 images then your upload frequency is 1 image 2s For video surveillance download a video clip file and play it locally The frame rate can be found by using a video player that can display the detailed video info 9 2 2 Camera Recording is Unreliable If your camera drops a lot of images video clips while recording it usually means e Your Internet connection is not reliable e Your upload bandwidth is too low causing lost frames This is especially true if you ordered a high resolution plan at a high upload frequency frame rate Most consumer grade Internet connection is asymmetric the upload bandwidth is much less than the download bandwidth For instance regular ADSL connection usually has an upload bandwidth of less than 1Mbps while cable modem s upload bandwidth usually is limited at 1 5 Mbps to 10 Mbps You can test your Internet connection speed by visiting www cameraftp com to see if the speed is acceptable If not there might be a connection issue which usually resolves itself within a few minutes If the dropped images video clips is because your cameras are using too much bandwidth then you need to change your camera s parameters You can estimate your bandwidth usage online by visiting our pricing page and entering your camera parameters You will receive an estimate on bandwidth requirement 9 2 3 My Account Keeps Creating New Cameras If your camera does not supp
34. n htm 5 Share or Publish Cameras 5 1 Share a Camera Consumers may need to share cameras with friends or family members enterprises may need to delegate surveillance duties to multiple employees To accomplish this CameraFTP leverages on DriveHQ s advanced User Access Control feature Simply click the Share icon below a camera My Cameras My Account Software Partnership Manage My Shares Manage My Publishes View Published Cameras Please enter camera name You have 340 camera licenses you have used 327 Camera Name hh2034dri 2 Camera Name hhllO4ser i Camera Name mm40ihhmi Size 2 00 GB Size 246 GB Size 120 GB Last Activity 8 9 20151116 38 AM Last Activity 8 9 20151113 00 AM Last Activity 8 9 2015 111557 AM xm x 090 295 xal amp 395 x aes It will then display the following window My Cameras My Account Software Partnership Manage My Shares Manage My Publishes View Published Cameras Share this Camera MihilO4ser 1N Share To Others GroupMember Emails or CameraF TP usernames separated by riends gmail com MySubUserl MySubUser2 Share Name ConstructionSite must be unique use only alphabet and space Description ecorded with CameraF TP V5S VI 3 97 Ol 02A0 OI7C 00 In the Share To field you can enter email addresses of the users who you want to share this camera with If you have a group account or instant reseller account you can also click
35. n to www cameraftp com go to My Account page and click Subscribe to order a subscription The first step is to decide whether you want to order an image surveillance or video surveillance plan 7 1 Choose Image or Video Surveillance Plan If your IP camera supports uploading video clips then for most cases video surveillance is recommended over image surveillance Please note many low end IP cameras and even some high end IP cameras cannot upload video clips In these cases image surveillance is the only option If you are not sure whether your camera can upload video clips or not please check with your camera manufacturer or read our setup guide documents online Image surveillance can also offer very good protection If your camera is set to record 1 image every 1 or 2 seconds usually it will not miss any events CameraFTP viewer apps can play both recorded images and video clips So the difference between image surveillance and video surveillance is small There are two major differences o Image surveillance cannot record audio video surveillance may include audio if the camera supports audio o Atalow frame rate image surveillance can support much higher resolution than video surveillance In general the resolution of video surveillance is limited to 720P or 1080P 1920x1080P or 2MP This is limited by both the hardware and the bandwidth requirements However high end outdoor IP cameras can support image resolutions of 3M
36. nd FTP is a standard protocol in cloud recording our service is compatible with almost all IP cameras In the past few years we have optimized our service for many different IP camera manufacturers This being said there are so many IP camera manufacturers and models it is not possible for us to test our service on all IP camera models CameraFTP offers extensive documentation on how to configure IP cameras with our service Please visit our support page online at https www cameraftp com CameraFTP Support Support aspx If you can find documentation for your IP camera model then please follow the documentation to set up your camera If you cannot find the same model but find a similar model from the same manufacturer please read that documentation If you cannot find a close match then please read the documentation for Generic Video IP Cameras and Generic Image IP cameras CameraFTP is not a free service CameraFTP does offer a 3 day free trial After 3 days if you want to continue using the service you must order a paid subscription For camera related issues please contact your camera s manufacturer directly Contact CameraFTP support only for cloud service related issues If your camera manufacturer cannot provide good support you can email us a copy of your camera manual along with the screenshots of your camera s configuration pages With the detailed screenshots our support staff might be able to offer some help on certain camer
37. ort FTP path FTP directory FTP folder or Upload path CameraFTP s server will automatically create a DefaultCamera folder to store files uploaded by that camera With this option you can only have one such camera per account There is one potential problem with this solution Most cameras create subfolders hourly or daily Since the subfolder is created in the root folder each subfolder will be treated as a camera and use one camera license even if you have not purchased a sufficient number of camera licenses CameraFTP has a unique feature that can completely solve the above problem In your camera s configuration page you will enter your username as USERNAME Dcameraname E g if your username is mike and your camera name is livingroom then you will enter into the username box mike Dlivingroom 9 2 4 The Camera is Configured Correctly but the Camera Viewer Does Not Work Usually this is due to the camera uploading files in an unsupported video format For example if you use a Foscam or Axis IP camera The camera uploads a special MKV video format which is not supported on most platforms Currently CameraFTP offers limited support to MKV video format If you use a web browser you can download the MKV files to your local PC you can also use any FTP client software to batch download files You can then use VLC Player to view the MKV files locally If you have an Android phone or tablet you can install our CameraFTP V
38. ption or automatically pay for monthly service charges If you upgrade your service before the contract term in general you will not lose un used service credit However you may lose up to one month of service credit dependent on your monthly billing date and the current date Our internal billing is done monthly on your billing date If a monthly charge is applied the system will not credit your account even if you cancel it right away If you order a monthly subscription CameraFTP will charge you for the full month price up front regardless of your monthly billing date Remember your monthly billing date is your account s creation date not your order date Our system will calculate the number of days in your current billing month and compare it with the total number of days in the billing month If they are not the same then the system will automatically credit a partial month service credit to your CameraFTP account For example if your account creation date is June 10 and you ordered a 10 month subscription on July 20 your credit card PayPal account will be charged for 10 upon ordering the subscription However since your billing date is on the 10 your first partial month service charge is 21 31 10 6 77 Since you are charged for the full month you will receive 3 33 into your service coupon balance which is used to pay for your ongoing service charges automatically The net result is your next month s service charge will b
39. rate CameraFTP account to use the service If you have a DriveHQ account and not a CameraFTP account the system can automatically create a linked CameraFTP account when you log on at www cameraftp com In this case if your DriveHQ username is USERNAME then the linked account username will be DHQ USERNAME Once you have a linked CameraFTP account you can log on to CameraFTP using your DriveHQ username and password Internally your DriveHQ username is mapped to the linked CameraFTP username Please see the screenshot below 53 Administrator Command Prompt ftp ftp cameraftp com C gt ftp ftp cameraftp com Connected to cameraftp drivehq com 226 Welcome to the most popular FIP ruice for network security camerast Real t ime monitoring remote playback 1 t price Visit http www cameraftp com ser cameraftp drivehq com lt none gt 331 User name ok need password Password 230 User DHQ USERNAME logged on Free service has restrictions and is slower ftp gt Here we use Windows command line FTP client to log on to CameraFTP s FTP server As you can see the username we entered is a username on DriveHQ com but the actual CameraFTP username is DHQ USERNAME The DHQ_ prefix means the user originates from DriveHQ 9 1 2 Where and How to Get Technical Support CameraFTP offers a Cloud Surveillance and Storage service We don t make or sell IP cameras directly Because we use FTP protocol for recording data to the cloud a
40. s of delay due to the buffering on both the camera side and the server side 4 1 1 Mobile Viewer Apps If you use a mobile device you just need to visit the App Store Google Play store or Windows Phone store search for CameraFTP and install the CameraFTP Viewer apps You can also find the apps by visiting our software download page at https www cameraftp com CameraFTP Software aspx The features on different platforms are mostly comparable There are some minor differences e g the MKV video format is currently only supported on Android Multi camera viewer is only available on Windows 8 or Windows 10 based tablets and iPads Below are a few screenshots of our mobile and tablet apps My Cameras Shared to me Motion detected on camera Q CameraDemo PS PC 05 PC View Event 53 21KB 2015 06 15 17 26 00 2014 08 18 22 12 21 office Motion detected on camera D CameraDemo 1 34GB 2015 06 15 19 32 58 American 2014 08 18 22 11 2 74 75GB Motion detected on camera 2015 06 15 19 32 29 x CameraDemo Motion detected on camera E CameraDemo View Event Front Window 1 1 2014 08 18 22 09 17 1 37GB Viewer Camera My Account About Us wer Events Camera My Account Settings Camera List Motion Event List 1280 X 800 2015 06 13 07 03 26 AM m O7 00AM 5 15 2014 10 26 42 PM a Reached the end of all recorded videos No new videos found at 2014 05 15 22 57 55 Will check again in 15 seconds
41. s you will have no protection Secure data center Your data on CameraFTP are stored in state of the art data center facilities with 24 7 onsite security surveillance cameras redundant network connections and redundant power supplies Data redundancy and backup CameraFTP uses multiple levels of redundancies to protect your data You will not lose your data even if we have multiple disks fail at the same time Additional authentication required for deleting a camera or files in a camera folder If an intruder is tech savvy and he has physical access to your IP cameras it is possible for him to gain access to the saved FTP username and password However even if an intruded gains access to your username and password your recorded data cannot be deleted without a second secure password if the Secure Password is not the same as the Regular Password Camera access control Group Account service You can share your cameras with family members and friends They will be able to view the shared cameras by simply clicking on the share link Large enterprise customers and resellers can create sub accounts They can share cameras to different sub users so that each user can only see the cameras shared to their account they can also configure cameras with a sub account In this case the sub user will have full control over the camera s in his account 7 Subscription and Billing Ordering a CameraFTP subscription is easy You just need to log o
42. st be set based on the subscription plan To check if you have set incorrect parameters please check your CameraFTP event center You can access the Event Center by signing onto www cameraftp com and then clicking on the Event Center icon on the top right corner of the web page see below TM Camera aig ac Mendes ada a Event Center Account Detail Event Type All v 17 vb Account Balance Tuan tn Suuuate Vawevent Tma v fa Motion detected on camera LivingRoom 76 2015 10 03 00 AM Delete Customization Another option is to visit your Account page and then click Event Center on the side menu If you install CameraFTP Viewer on your smartphone you can also easily access the Event Center as push notification messages You can also look at the files in your camera folder to check if you have exceeded the usage limit To see your files and folder list sign into www cameraftp com go to the My Cameras page and then click on the folder icon to see the files and folder list First check to see if your camera has been uploading continuously If you ordered a plan with motion detection enabled then your camera must be configured with motion detection Second check your image or video resolution For a cameras that uploads image snapshots you need to download one zip file open it and then open an image file in it Check if the image resolution matches with your ordered plan The upload frequency can also be calculated fro
43. th your router using an Ethernet cable and then access the camera s configuration page If you can access your camera s configuration page please check for the camera s event log status log to locate any error messages 9 2 1 Troubleshoot Connection Problems If you are setting up a new camera and after setting up the camera you cannot connect to the FTP server then please double check the following information o Make sure you connect to the right FTP server ftp cameraftp com If your camera does not accept an FTP host name please change it to 66 220 9 45 Username and password are the same as your username and password for logging onto www cameraftp com Passwords are case sensitive The FTP mode should be set to Passive or PASV Setting it to Active usually will not work because many routers and firewalls block Active FTP connections FTP Connection problems can be tested with an FTP client program such as Filezilla If your camera was setup and working but suddenly stopped uploading usually it is caused by exceeding the usage limit or forgetting to pay for the service fees on time Please make sure that you have ordered enough camera licenses and that the camera parameters are correct If you ordered an image plan then your camera should upload image files only if you ordered a video plan then your camera should only upload video clips Also the image video resolution frames images per second and motion detection mu
44. the Group Member tab You can then share this camera to your sub users or customers Click the Share button to finish sharing the camera The system will create a share link You can email the share link to other users for them to view the camera If the other user is a CameraFTP member he she can simply log on to CameraFTP com and the shared camera will be available in the account The users who you have shared your camera with can view your camera They cannot delete your files or make any changes If you want the other user to be able to make changes to the camera or files you must use our Group Account service i e Instant Reseller service You need to create a sub account and configure the camera using the sub account info 5 2 Publish a Camera Publishing a camera is similar to sharing a camera except you will make your camera viewable by any user From My Cameras page click on the Publish icon next to the Share icon you will see the following screen My Cameras My Account Software Partnership Manage My Shares Manage MyPublishes View Published Cameras Camera Name Venus 1 Publish Name Venus l 1 must be unique use only alphabet _ and space Description ecorded by CameraF TP VS5S VI 397 Venus USB2 0 Camera 4 Include my camera in CameraF TP Public Gallery Membership Agreement Publishing a camera is a new feature It is not a part of our standard cloud surveillance and storage service
45. up for a free trial account Other than the above two free options you will need to order an IP camera A low end indoor IP camera costs less than 50 and in most cases it can offer more than adequate protection for a free service plan The free service plan is limited to 320x240 image video resolution 1 image minute Due to the obvious security limitation we only recommend this plan for keeping an eye on something The free service plan may not be compatible with many regular IP cameras Many IP cameras cannot be configured to upload less than 1 image minute If the IP camera cannot be configured to match this upload frequency the camera will exceed the usage limit and eventually be blocked by our FTP server For the free service plan we recommend that you use a webcam or a mobile device For mobile devices we support iOS Android Windows Phone and Windows 8 tablets for webcams our VSS software is supported on all versions of Windows 2 2 Home Service Plans For a complete home surveillance solution we generally recommend that Home Service users have 2 to 5 P cameras to monitor places like the driveway the front door the backyard the living room and the stairs A complete solution usually requires 1 to 2 outdoor IP cameras and 2 to 3 indoor IP cameras If you don t have an IP camera you can try our service by using a smart phone or webcam as an IP camera In the meantime you can visit our support page to find a supported c
46. vice fee will be automatically debited to the Group Owner account so you will not be billed separately 9 2 6 I Upgraded My Subscription But Now I am Being Charged for Two Subscriptions If you want to upgrade or downgrade your subscription you will need to order a new subscription and then cancel your current subscription Users can order multiple subscriptions on CameraFTP Ordering a new subscription will not automatically cancel your existing subscription s To cancel your subscription please sign into your CameraFTP account go to your Account page click Subscribe and then click Current Subscription You will see a list of your subscriptions Click the order item ID of the subscription you wish to cancel and you will be taken to the order item page where you will find the button to cancel your subscription Please note that you can only cancel one subscription at a time If you want to cancel multiple subscriptions you must follow these instructions for each individual subscription 9 2 7 How Do I Contact CameraFTP Technical Support If the problem is CameraFTP related FTP server cloud service related please feel free to contact us and we will try to resolve it ASAP We do appreciate if you email us the detailed information instead of calling us Our phone support is only offered to paid members and users who plan to order our service If the problem is camera related please read the documentation above If you still cannot resolve
47. ystem A reference solution for Business Service Plans Order 4 indoor cameras D Link 932L or DLink DCS 2132L or TrendNet TV 7621C and 2 outdoor cameras Trendnet TP310PI or Dlink7110 Configure the cameras to directly upload to CameraFTP or if you need features of a CCTV DVR then just use our VSS with a computer 3 Configure the Camera Hardware and Software After you have prepared the cameras the next step is to configure them to connect to CameraFTP s cloud service CameraFTP provides detailed configuration documentation online that covers many popular IP camera models as well as our own VSS NVR solution https www cameraftp com CameraFTP Support SupportedCameras aspx https www cameraftp com features VirtualSecurityCamera htm Even if you cannot find the documentation for your IP cameras it is still very likely that your IP camera is supported In fact almost all IP cameras are compatible with CameraFTP with the exception of devices like Nest Cam formerly Dropcam which is locked down with its own service For more information please see the documentation for Configuring CameraFTP service with a Generic IP Camera If you don t have a CameraFTP account yet please visit www cameraftp com and sign up for a free trial account The free trial is valid for 3 days you can test the service during the 3 days Note you can only configure one camera at our lowest parameters 320x240 3 images s with motion detection or for vi
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