Otterbine Service Manual
Contents
1. 15 Factory Labor Allowance Domestic Only 16 INVENTORY STOCKING REQUIREMENTS 16 Ouen babe ine Minimum Stocking Level Requirements 17 3840 Main Road East Emmaus PA 18049 U S A OTTERBINE SERVICE CENTER TOOLS 18 PH 610 965 6018 Otterbine Service Tool Kit SS TOOLS 18 Fax 610 965 6050 AFL 7 5 8 10HP Special Tools 18 Email service otterbine com Misc Tools for Otterbine Service aaa 18 nn TeSt EQUIPMEN nennen 19 mung Consumable Supplies sma 19 This manual and more can be found online through Otterbine s Distributor Extranet REFERENCE MATERIALS PYYTITITITITTL ITT TTT rrr 20 To Register www otterbine com register Serial Number Key mna 20 To Login www otterbine com login Otterbine Model Warranty Reference Guide 21 Otterbine Product Limited Warranty Statement 22 Copyright O August 2013 by Otterbine Barebo Inc Phone 610 965 6018 or 800 237 8837 Fax 610 965 6050 Email service otterbine com Otterbine Warranty amp Reference Service Manual Domestic www otterbine com REQUIREMENTS TO BECOME AN AUTHORIZED SERVICE CENTER Introduction This manual has been designed to be used as a warranty reference guide Ihe manual not only contains information on our Service Center Programs but also warranty information and detailed instruc2. e Milky Water present in oil e Dark molasses like in color Blown capacitor DO NOT REUSE OIL Dispose oil in accordance with local EPA regulations NOTE It is possible to reuse a motor in which some water was present in the oil Be absolutely sure that all moisture is out of the motor before reuse Bearin gs should be inspected and may also need to be changed Should water contamination be present the unit should be disassembled Separate the motors rotor from the stator and wash both in mineral spirits a parts washer is ideal for this type of cleaning Allow the motor to dry overnight before retesting STEP 8 Perform a vacuum test Insert an air fitting into one of the oil plug openings Install an oil plug in the other opening Apply vacuum NOTE Perform a vacuum test using equipment capable of reaching 20 in Hg maximum Apply vacuum clamp off vacuum source and verify no drop in vacuum with unit STEP 9 If unit failed vacuum perform a pressure test to determine the point of leakage Insert an air fitting into one of the oil plug openings Install an oil plug in the other opening Apply air pressure NOTE The air supply must have an adjustable regulator The unit must only be tested at a maximum of 5 PSI DAMAGE PHYSICAL HARM may occur if a unit is tested at a pressure greater than 5 PSI TIP Water dunk tank works well for leakage testing If tank is not available use a mild soapy water solution to locate any le
3. 10 service center discount offered e 200 000 previous year s sales 15 service center discount offered Exceptions to Discount Program Special Considerations Otterbine will consider and allow for sporadic sales dips with approval from your Regional Manager New Service Centers Receive a 1x buy in at the 15 level on their initial parts order e February Buy In 1X 15 Discount Any service center that holds current certification will be allowed a 1x 15 annual buy in on qualifying Otterbine parts in February of a given year Certification Expires If your service center certification expires discount is no longer available Late Claims Service centers that consistently send service ticket claims in late or in bundles may not receive top level discounts Deliquent Accounts If the account does not stay current Otterbine reserves the right to remove the discount Otterbine Service Center Rating Program This program is used as our selection process for the Service Center of the Year award Tabulated results will be provided to you at mid year and at year end The following 5 categories are rated 1 Lead Time Efficiency rate of return for service ticket warranty claims 2 Training 3 year certification status 3 Repair Percentage Is the service center performing the work versus sending it to Otterbine for In House Warranty 4 Customer Survey End user rating of support provider 5 Manager
4. Reference Service Manual DomesTIC OTTERBINE SERVICE CLAIM FORM www otterbine com Otterbine Service Claim Form 2 N Otterbine Barebo Inc 3840 Main Road East Emmaus PA 18049 USA PERO Ng Admin 610 965 6990 Sales 610 965 6018 Purch 610 965 6010 Fax 610 965 6050 aeration otterbine com www otterbine com Service Ticket Number For claim to be honored customer data is required Service Ticket Issued Date Distributor Information Customer Information Contact Name Customer Site Name Address City State Zip Phone Email Customer Unit Serial Number Model GEM SNB PHX etc HP Voltage Phase Average Running Hrs Day Reported Problem Electrical Information Required for any related motor failures or repeat claim events Cable Length Ft amp size AWG from source to control panel IFt AWG Cable Length Ft amp size AWG from control panel to aerator Ft IAWG Volts at panel Unit not running L1 L2 VAC L2 L3 VAC Volts at panel Unit running L1 L2 VAC L2 L3 VAC Amperage 5 minute run time L1 Amps L3 Amps Amperage 20 minute run time L1 Amps L3 Action Taken to Resolve Issue Parts Claim Quantity Part Number Description Total Parts Claim Labor Claim Mileage Claim miles Freight Claim In Quarter Hour Increments Round Trip mileage One Way Only Otterbine must request shipment to Example 1HR 4 75 minimum
5. Puller Putty Knife Small Funnel Small Tooth Brush Machinist Scribe with hooked end Test Equipment 1 Otterbine Service Panel Call for details Dimensions 24 x 24 x 24 61cm x 61cm x 61cm 1 Parts Washer Mineral Spirits J CAUTION Vacuum Pressure Compressor The air supply must have an adjustable regulator The C3 C2 amp Fractional Series units must only be tested at a maximum of5 PSI Damage physical harm may occur if a unit is tested at a pressure greater than 5 PSI Consumable Supplies Vendors Part numbers are given as reference exact equivalent from an alternate vendor may be substituted If equivalency is questionable contact Otterbine ITEM SUPPLY USE Denatured Alcohol Cleaning Rotary Seals Mating Surfaces Hylomar Sealant Otterbine P N 48 0012 100g Tube Installing C2 amp C3 Bulkheads TFE Pipe Thread Sealer with PTEE Anti Seize Technology Installing Oil Plugs on C3 Loctite Thread Locker 242 Medium Strength Loctite P N 24231 General Use Securing bolts Installing Hex Bolts P N 22 0006 o Bostik Never Seez Anti Seize Fractional Series aie Marine Grease Multi Purpose Jet Lube No 2 EP od Maeno e Silicone Dielectric Compound Otterbine P N 48 0001 single use pack Otterbine P N 48 0001 10 10 pack single use pack Otterbine P N 48 0002 5 30z tube Underwater Bulkhead Cable Connections Seal Lubricant temporary lubricating agent Lubricating age
6. Rating Average score comprised by Otterbine s Inside Sales amp Service Manager Response Time Was the turn around time adequate Communication Ease of dealing with the service personnel Technical Were they knowledgeable Service Was your problem resolved e Follow Up Did they follow up with you upon completion PAGE WAR 6 Phone 610 965 6018 or 800 237 8837 Fax 610 965 6050 Email service otterbine com Otterbine Warranty amp Reference Service Manual Domestic www otterbine com EXTRANET RESOURCES amp REGISTRATION Extranet Resources amp Registration Otterbine s Distributor Extranet provides valuable resources for the sales and service of Otterbine units Easy to use and up to date with the most recent information visit the site to learn more Not registered Simply complete the online form and gain access today Here are some examples of what you can find online through the extranet e Service Manuals Troubleshooting Charts Warranty Table Winterization Maintenance ES Storage Guide e Unit Analysis Using a Megohm Meter e Where to Locate Otterbine Serial Numbers WRA RA Request amp Warranty Claim Forms e Technical Bulletins PRIOR TO CONDUCTING ANY OTTERBINE REPAIR WARRANTY OR SERVICE REQUEST THE FOLLOWING GUIDELINES SHOULD BE FOLLOWED Warranty Claims To receive warranty consideration the Otterbine product must be delivered or shipped
7. any defects in materials or workmanship as defined in the Otterbine Limited Warranty ITEMS SPECIFICALLY NOT COVERED UNDER OTTERBINE WARRANTY ARE e Repairs and or service calls due to improper electrical installation or physical installation e Removal of a unit for service and subsequent re installation or re anchoring e External damage to power cables such as mower cuts or animal bite marks e Repair of accessory materials not supplied by OT TERBINE such as mooring lines e Repairs necessitated by improper maintenance techniques e Repairs necessitated by user neglect or abuse e Damage incurred in transit Also reference the Otterbine Model Warranty Reference Guide for an additional list of items which will VOID Warranty consideration WHY SHOULD YOU OBTAIN PRIOR AUTHORIZATION Otterbine requires that you obtain authorization before doing any warranty service on an OT TERBINE Aerator Any claims that are not authorized prior to repair will not be honored WHAT ALLOWANCES WILL BE GIVEN UNDER WARRANTY e LABOR Domestic Only See labor guidelines in this section PARTS The cost of replacement parts used in authorized warranty repairs will be allowed at distributor s original purchase cost including any discounts extended to the distributor by BAREBO PAGE WAR 12 Phone 610 965 6018 or 800 237 8837 Fax 610 965 6050 Email service otterbine com Otterbine Warranty amp Reference Service Manual Domestic www
8. improve customer satisfaction and return business Current proposed minimum stocking levels appear in the following table PAGE WAR 16 Phone 610 965 6018 or 800 237 8837 Fax 610 965 6050 Email service otterbine com Otterbine Warranty amp Reference Service Manual Domestic www otterbine com INVENTORY STOCKING REQUIREMENTS Minimum Stocking Level Requirements Qty Part Number Description CCT Jean Te fom Jour moin BULKHEAD ASSY 3 NOT 5HP 1PH 15 0024 CAPACITOR START SWITCH 1HP C3 rere een 15 0025 CAPACITOR START SWITCH 2HP C3 EZ E CEE EN 6 22 0019 BOLT HEX S S M8x20 id 22 0020 BOLT HEX 5 5 M8x30 SELF SEALNG Only required for Service Centers servicing the 60Hz market 24 0005 SET SCREW IMPELLER C2 Only required for International 50Hz CE Service Centers 24 0015 SET SCREW IMPELLER 3 Phone 610 965 6018 or 800 237 8837 Fax 610 965 6050 Email service otterbine com PAGE WAR 17 Qty Part Number Description a 20010 ser PAD PHL SIS Manto Ce irou SENOS AB sr e 26 0007 TEN 6 28 0008 WASHER FENDER S S 5 16 M8 Ce son wasan e sos wsnos 6 28 0018 WASHER FLAT S S 5 16 M8 6 eons WASHERSPUTLOCKSIS MAGN naa us CAPACITOR 3 5HP 1PH DUAL CAPACITORS Gal hea CAPACITOR C3 3HP 1PH DUAL CAPACITORS o ums ETICA 6 mon oware 6 woon SEAL DOVBLEROTARVALLG 6 wos aa 6 woos ag Otterbine Warranty amp Reference Service Manual Domestic OTTERBIN
9. otterbine com OTTERBINE WARRANTY REPAIR PROGRAM FREIGHT The cost of common carrier freight from the customer s location to the service center or factory will be allowed provided a paid freight bill accompanies the claim C O D shipments can be refused Note Warranty will pay freight charges for one way only Domestic distributors are also required to return failed components to Otterbine Service for warranty inspection therefore return freight cost can also be submitted for reimbursement credit GETTING A CLAIM PROCESSED PRIOR AUTHORIZATION Call Otterbine to obtain warranty repair authorization Please have the following information when calling Reference the Pre Onsite Problem Diagnosis for specific information required e Unit Cable and Power Information Description of Problem e Suspected Problem Otterbine will verify that the unit is under warranty You will be issued a warranty repair authorization number or Service Ticket Use this number on all paper work associated with the repair of the unit PROCESSING THE CLAIM Fill out the OTTERBINE Warranty Claim Form COMPLETELY Your claim can NOT be processed unless we have all this information Send the claim form and the defective parts back to the factory within 30 days from the date the work was authorized Only Domestic distributors are required to return failed components for inspection The claim will be verified and a credit will be issued
10. 500 maximum receive credit for a freight claim Authorized Service Person Print Name Signature Date Note Service Ticket Number to be issued prior to repair of unit All claims must be submitted with parts no later than 30 days from repair date All information on this form must be accurate and complete before any claim will be processed PAGE WAR 14 Phone 610 965 6018 or 800 237 8837 Fax 610 965 6050 Email service otterbine com Otterbine Warranty amp Reference Service Manual Domestic www otterbine com COMPLETED EXAMPLE SERVICE CLAIM FORM Completed Example Service Claim Form NOTE Highlighted areas are where we currently struggle to obtain information therefore your assistance would be greatly appreciated Otterbine Barebo Inc 3840 Main Road East Emmaus PA 18049 USA EBONA Admin 610 965 6990 Sales 610 965 6018 Purch 610 965 6010 Fax 610 965 6050 aeration otterbine com www otterbine com Service Ticket Number 16301 For claim to be honored customer data is required Service Ticket Issued Date 10 14 2013 Distributor Information Customer Information John Smith Contact Name Customer George Smith Pond Management Inc Site Name True Value Golf Club 17 Pond Management Way Address 19 Pleasant Valley Drive Emmaus PA City Pleasant Valley State PA Zip 18059 18049 Phone 610 965 6018 United States Email Customer gsmith tvgc com Unit Serial Number C3 0412 10208 _ Model GEM GE
11. E SERVICE CENTER TOOLS www otterbine com Otterbine Service Center Tools Otterbine Service Center Tool Kit Breakdown P N SS TOOLS Custom Tools provided by Otterbine Parts can also be purchased separately 1 1 1 1 1 1 1 Tool Assembly Brace C2 Arm Assembly Torque Wrench 30in Ibs Motor Mount Bolts CR 7 CHE 7 1 ArFiting Removing 02 8 FRAC MBR esca 7 3 E La ua 7 AFL 7 5 10HP Special Tools These are not contained in the Otterbine Service Center Tool Kit and must be ordered separately These tools will greatly assist with the AFL Power Unit rebuilding process DESCRIPTION PART MBP Centering Tool 97 0002 Seal MBP Tool 97 0003 Misc Tools for Otterbine Service DESCRIPTION Screwdrivers Medium size Flat and Phillips Ratchets Required 7 16 1 2 9 16 7 8 15 16 1 11mm 13mm 14mm 22mm 24mm 25mm Hex Nut Drivers Required 1 4 5 16 7 16 7mm 8mm 10mm Channel Lock Pliers Wire Stripper Cutter 1 NeedieNosePliers gt 1 Set Allen Wrench Set Required 1 8 5 32 3 16 7 32 and 1 4 Crescent Wrench 10 inch 25 4 cm Open End Wrenches up to 3 4 Hammer Dead Blow Mallet PAGE WAR 18 Phone 610 965 6018 or 800 237 8837 Fax 610 965 6050 Email service otterbine com Otterbine Warranty amp Reference Service Manual Domestic www otterbine com TEST EQUIPMENT Bearing
12. M SNB PHX etc HP Voltage Phase 2HP 230V 1Ph Installation Date 05 15 12 Average Running Hrs Day 10 hrs Complete the fields above if known Reported Problem True Value Golf Club Pulling high amps unit just hums and will not start Please return failed components to Otterbine Service for warranty inspection Electrical Information Required for any related motor failures or repeat claim events Cable Length Ft amp size AWG from source to control panel Ft 12 3 AWG Cable Length Ft amp size AWG from control panel to aerator Ft 10 31 AWG Amperage 5 minute run time L1 al Action Taken to Resolve Issue Replaced capacitor start switch Volts at panel Unit not running L1 L2 Volts at panel Uni running L1 L2 Amperage 20 minute run time Parts Claim Quantity Part Number Description 15 0025 Capacitor Start Switch 2HP C3 49 0038 O ring Motor Base Plate C3 12 0077 Maintenance Kit C3 1 5HP Oil Total Parts Claim Labor Claim 4 Mileage Claim 82 miles Freight Claim 7 50 In Quarter Hour Increments Round Trip mileage One Way Only Otterbine must request shipment to Example 1HR 4 75 minimum 500 maximum receive credit for a freight claim Authorized Service Person John Smith 10 15 2013 Print Name Signature Date Note Service Ticket Number to be issued prior to repair of unit All claims must be submitted with parts no later than 30 days from
13. aks under pressure STEP 10 Evaluate results of Steps 1 through 9 Any failure will result in power unit disassembly proceed to power unit disassembly instructions in the unit specific service manual If the tests indicate no failure or damage refill unit with new Otterbine oil re test no load amperage If amperage is good re assemble aerator unit and re evaluate site other components for cause of difficulty PAGE WAR 10 Phone 610 965 6018 or 800 237 8837 Fax 610 965 6050 Email service otterbine com Otterbine Warranty amp Reference Service Manual Domestic www otterbine com OTTERBINE POWER UNIT ANALYSIS REPORT CARD Otterbine Power Unit Analysis Report Card Multi point Inspections for the Concept 3 Concept 2 Large Aerating Fountain Fractional Series Power Units STEP 1 Serial HP Voltage Phase STEP 2 Integrity Visual Inspection Results STEP 3 Confirm Grounding Points Perform Continuity Checks Between S S Housing Motor Shaft Bulkhead Ground Pin Results STEP 4 Perform MEGGER and Hi Pot testing Results STEP 5 Record Resistance Readings at Bulkhead Pins WHT to BLK WHT to RD 3Ph BLK to RD 3Ph STEP 6 Record AMP Readings NOTE Only check If unit is not shorted to ground Step 4 White Black Red 3Ph STEP 7 Oil Condition Note the condition of the oil it will provide important information on the running condition of the unit Results STEP 8 Performa Vacuum tes
14. authorized by BAREBO to render such service or by an authorized BAREBO dealer and the serial number of the OTTERBINE product must not have been removed or altered and d The OTTERBINE product must not have been subjected to lightning strikes and other Acts of God vandalism freezing in accident misuse or abuse and must have been installed in conformance with applicable electrical codes including proper electrical protection and also installed operated and maintained in accordance with guidelines in the Owner s Manual shipped with the Otterbine product e Ihe OTTERBINE product must be physically inspected on an annual basis to insure the unit the connector and the power cable are not damaged and are in proper working condition No implied warranties of any kind are made by BAREBO in connection with this OTTERBINE product and no other warranties whether expressed or implied including implied warranties of merchantability and fitness for a particular purpose shall apply to this OT TERBINE product Should this OTTERBINE product prove defective in workmanship or material the retail Purchaser s sole remedy shall be repair or replacement as is hereinabove expressly provided and under no circumstances shall BAREBO be liable for any loss damage or injury direct or consequential arising out of the use of or inability to use the OTTERBINE product including but not limited to retail Purchaser s cost loss of profits goodwill dama
15. based seminars annually which will provide instructional training regarding the specialized service methods required to maintain Otterbine products Service training is valid for three years after that time you need to re certify failure to do so will result in the loss of your Authorized Service Center status and any service discounts which you previously qualified for Any additional branch satellite or other repair shop owned or operated by the designated distributorship shall also be required to maintain the same standards for repair and factory training To enroll in one of Otterbine s factory based seminars simply complete an Otterbine service seminar enrollment form which can be found on the Service Center Training page Otterbine Service Training Room at Otterbine Phone 610 965 6018 or 800 237 8837 Fax 610 965 6050 Email service otterbine com PAGE WAR 5 Otterbine Warranty amp Reference Service Manual Domestic SERVICE CENTER DISCOUNT PROGRAM www otterbine com Service Center Discount Program In an effort to reward distributors for strong performance Otterbine has created a tiered service center discount program Ihe program is based on sales revenues from the previous year and is structured as follows 0 49 999 previous year s sales no service center discount offered e 50 000 99 000 previous year s sales 5 service center discount offered e 100 000 199 000 previous year s sales
16. code A 7 5HP B 10HP C 15HP E 25HP 216 230 1Ph 60Hz 236 230V 3Ph 60Hz 336 380V 3Ph 60Hz 436 460V 3Ph 60Hz 335 380V 3Ph 50Hz 435 415V 3Ph 50Hz MISC X XX AF Air Flo AF2 Air Flo 2 P6 Bunker Pumper P8 Hale Pump M 1 6HP Fractional FOUNTAIN GLO LIGHTS XX LM Low Voltage MR 16 LD LED Lights LH High Voltage Lights LP Par 64 Lights SECTION 2 Date Code Month Year unit was manufactured EX H3 0508 XXXX X 5HP 460V 3ph unit produced in May of 2008 SECTION 3 HHHH Internal Code Sequential code for internal purposes March 2003 serial numbers were automated causing slight revisions to the layout primarily swapping the location of the Date Code and Sequential Number Code between Section 2 and Section 3 for all product lines EXAMPLE 2HP 230V 1ph C3 Prior to March 2003 3 0025 0403 After March 2003 3 0403 10025 PAGE WAR 20 Phone 610 965 6018 or 800 237 8837 Fax 610 965 6050 Email service otterbine com Otterbine Warranty amp Reference Service Manual Domestic www otterbine com OTTERBINE MODEL WARRANTY REFERENCE GUIDE Otterbine Model Warranty Reference Guide PRODUCT WARRANTY PERIOD 3 Years on motor amp moving parts C2 Units 5 Years on non moving parts Giant Fountain GF Giant Fountain with Subtrol Plus Instant Fountain IF Fountain Glo Lights All Lights Large Aerating Fountain AFL All Purchased Parts Aqua Serie
17. ebris PAGE WAR 21 Otterbine Warranty amp Reference Service Manual Domestic OTTERBINE PRODUCT LIMITED WARRANTY STATEMENT www otterbine com Otterbine Product Limited Warranty Statement See Otterbine Model Warranty Reference Guide for specific warranty period information Otterbine Warranty WARRANTY Barebo Inc 3840 Main Road East Emmaus Pennsylvania 18049 U S A hereby warrants subject to the conditions here in below set forth that should the OTTERBINE product prove defective by reason of improper workmanship or materials at any time during the warranty period the Purchaser at retail will be guarantee that BAREBO will repair or replace the said OTTERBINE product as may be necessary to restore it to satisfactory operating condition without any charge for materials or labor necessarily incident to such repair or replacement provided that a Ihe Warranty Registration Card should be mailed to BAREBO within fifteen 15 days of the original receipt by the Purchaser at retail in order to avoid delays b The OTTERBINE product must be delivered or shipped prepaid in its original container or a container offering an equal degree of protection to BAREBO or a facility authorized by BAREBO to render the said repair or replacement services or if purchased from an authorized OT TERBINE dealer to such dealer c The OTTERBINE product must not have been altered repaired or serviced by anyone other than BAREBO a service facility
18. egger Hi Pot test results If the motor housing fails continuity it most likely is related to a broken ground clip Perform Megger and Hi Pot testing Reference the Unit Analysis Using a Megohn Meter MEGGER which can be found at Otterbine s Distributor Extranet Record resistance reading across the motor windings at bulkhead pins Correct motor resistance specifications can be found in the unit specific service manual Record no load Ampere readings Note only check if unit is not shorted to ground Step 4 try to start the unit and check the amperage draw at each leg Correct motor No Load Ampere specifications can be found in the unit specific service manual Phone 610 965 6018 or 800 237 8837 Fax 610 965 6050 Email service otterbine com Fig la Products with Serviceable Power Units Top to Bottom Concept 3 Concept 2 including Aspirators amp Mixers Large Aerating Fountains and Fractional Series PAGE WAR 9 Otterbine Warranty amp Reference Service Manual Domestic POWER UNIT DIAGNOSTICS www otterbine com STEP 7 Remove oil plugs and drain oil The condition of the oil will provide important information on the running condition of the unit Therefore when draining oil use a clean bucket and note the condition of the used oil some items to look for include but are not limited to e Dark foul smell like sulfur Possible burnt winding unit developed extreme internal heat
19. flowchart PAGE WAR 8 Phone 610 965 6018 or 800 237 8837 Fax 610 965 6050 Email service otterbine com Otterbine Warranty amp Reference Service Manual Domestic POWER UNIT DIAGNOSTICS www otterbine com Power Unit Diagnostics It is important that all findings from the following diagnostics are noted and retained for future use This information will be used in determining whether the motor itself can be reused or not The Power Unit will need to be removed from float brackets in order to complete the following procedures You can record the following multi point inspections on the Otterbine Power Unit Analysis Report Form which is provided proceeding this process and can be downloaded from the Distributor Extranet CAUTION STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 6 ALWAYS WEAR PROTECTIVE SAFETY GLASSES WHEN PERFORMING ANY OF THE FOLLOWING PROCEDURES Record Serial HP Voltage Integrity Visual inspection Note any abnormalities Examples bulged dented motor housing cracked motor base plate bent shaft Confirm grounding points before performing electrical tests Confirm continuity between three common ground points Motor housing motor shaft and the ground pin within the bulkhead connection All three points should share continuity with one another Confirm ground points prior to performing Megger or Hi Pot testing An open ground connection will provide invalid M
20. ges due to loss of product or interruption of service or personal injuries to Purchaser or any person PAGE WAR 22 Phone 610 965 6018 or 800 237 8837 Fax 610 965 6050 Email service otterbine com www otterbine com service otterbine com Water Works with Otterbine Otterbine Barebo Inc 3840 Main Road East Emmaus PA 18049 U S A Ph 610 965 6018 or 1 800 AER8TER 237 8837 Fax 610 965 6050 Email service otterbine com Made in the U S A For our most current product specifications and owners manuals please visit us online at WWW OTTERBINE COM
21. ickest solution and may provide enough information to resolve the issue over the phone saving a service call It will also be required if a warranty claim is being made Obtain and Record the Following 1 Unit Information 6 Description of Pattern Serial Number or Unit Series Classification e Low Weak e HP Voltage Phase e Distorted Partial Pump Chamber Configuration 7 Appearance in Water 2 Cable Information e Slanted e Cable Lengths amp Wire Gauge Size Mooring Anchor Issue Main Power Source to PCC e Upside Down PCC to Aerator 8 Water Quality Depth e Are Junction Boxes being used between Large Amounts of Algae PCC and Aerator Weeds 3 Power Information Is the Unit Resting on the e No Load Voltage Bottom Running Oase 9 Unit Moved Relocated e Amperage Readings Recently 4 Transformer Information 3 Phase ONLY e Did the problem start after Isa Phase Converter being used relocation Static 10 Weather Events Rotary Lightning Storms 5 Description of Problem e Brown Outs Tripping Thermal e Tripping GFCI Collecting this information about the site for every problem may seem unnecessary however being consistent about data collection will save you time and prevent follow up calls for warranty claims To assist in finding the cause of the problem Troubleshooting Charts can be found online through the Distributor Extranet Once the site is analyzed please refer to the appropriate
22. nt used for installing Otterbine P N 48 0003 10 10 pack single use pack the Motor Base Plate into S S Housing Otterbine P N 48 0004 1 pint of lubricant and lubricating the Rotary Seal Bellows during the installation process Phone 610 965 6018 or 800 237 8837 Fax 610 965 6050 Email service otterbine com PAGE WAR 19 Otterbine Warranty amp Reference Service Manual Domestic SERIAL NUMBER KEY www otterbine com Serial Number Key There are three sections to SECTION 1 X XXX Horsepower and Electrical Rating Otterbine Serial Numbers CONCEPT 2 CONCEPT 3 1HP 5HP X X3 SECTION 1 SECTION SECTION 3 Concept 3 Units have a 3 after the letter to denote product line X XX y _ XXXX X A 1HP 115V 1ph B 1HP 230V Iph C 2HP 230V 1ph D 3HP 230V Iph E 3HP 230V 3ph F 3HP 460V 3ph G 5HP 230V 3ph H 5HP 460V 3ph I 5HP 575V 3ph J 5HP 230V 1ph FRACTIONAL SERIES XXX FSA 1 2HP 115V FSB 1 2HP 220V FSC 1 2HP 130V AQUA SERIES XXX FRA 1 4HP 115V 60HZ FRB 1 4HP 220V 50HZ FRC 1 4HP 230V 60HZ FRD 1 2HP 115V 60HZ FRE 1 2HP 220V 50 HZ FRF 1 2HP 230V 60HZ INSTANT FOUNTAIN XX FA 1 2HP 115V 60HZ FB 1 2 HP 230V 50HZ FC 1 2 230V 60HZ FD 3 4HP 230V 60HZ HP amp Date Internal Electrical Code Code Rating LARGE AERATING FOUNTAIN X Letter 2 digit code A 7 5HP B 10HP 21 230 1Ph 60Hz 23 230V 3Ph 43 460V 3Ph GIANT FOUNTAIN X Letter 3 digit
23. prepaid in its original container or a container offering an equal degree of protection to Otterbine Barebo Inc or a facility authorized by Otterbine A Service Ticket is required for all shipments to Otterbine Initiating a Warranty Claim Otterbine requires that you contact and obtain authorization before doing NOTE The Otterbine any warranty service Otterbine will verify that the unit is under warranty and Limited Warranty Policy issue a warranty repair authorization number or service ticket You can request an RA WRA online through Otterbine s Distributor Extranet by emailing service otterbine com or by calling our customer service department does not cover removal or re installation of equipment This process 1S Warranty Claim Form Requirements considered a professional service and 1s therefore e Warranty Claims must be submitted to Otterbine within 30 days of completing warranty service work viewed as a billable event e Customer information is required for all Warranty Claims Phone 610 965 6018 or 800 237 8837 Fax 610 965 6050 Email service otterbine com PAGE WAR 7 Otterbine Warranty amp Reference Service Manual Domestic WARRANTY CLAIMS www otterbine com Diagnostics amp Analysis Onsite Problem Diagnosis In solving any problem with an aerator the following information should be obtained and recorded before visiting the site This data will assist you in reaching the proper and qu
24. repair date All information on this form must be accurate and complete before any claim will be processed Phone 610 965 6018 or 800 237 8837 Fax 610 965 6050 Email service otterbine com PAGE WAR 15 Otterbine Warranty amp Reference Service Manual Domestic FACTORY LABOR ALLOWANCE DOMESTIC ONLY www otterbine com Factory Labor Allowance Domestic Only In quarter hour increments Ex 1 5 hours 6 increments Labor Allowances are not cumulative Labor Description Labor Allowance 2 63 Bulkhead Connector Replacement Pigtail Connector Replacement splice to Cable Splice Power Cable Motor Replacement C2 Brass Mount Ring C2 110 qty 6 Replacement Bearing Replacement New Motor never been in service Bearing Replacement Used Motor From Power Unit Impeller Assembly Open throat Replacement Impeller Assembly Decorative unit Replacement Decorative Pump Chamber Assembly Replacement Diffuser Replacement Standoff Strainer Replacement PCC Breaker Thermal Overload Contactor Timer Replacement NOTE All allowances include time to diagnose the unit Before proceeding with any warranty repairs please notify Otterbine Be prepared with the following information Model Serial Number Running Voltage and Amperage and your Diagnosis o o EA o Inventory Stocking Requirements By committing to this investment in stocking Otterbine parts it will greatly improve your repair turnaround time and
25. s Motor Cartridge purchased as a part C2 Power Unit C3 Power Unit AFL Power Unit C2 C3 AFL GF IF Motor purchased as a part 2 G Panels purchased as a part Wind Controls Bunker Pumper Common Items that Void Warranty List is not all inclusive contact Otterbine Service department for more information General e Lightning Strikes Power Surges e Non Certified Trained Personnel Working On Otterbine Units e All Items Which Are Not Considered A Defect In Material And Workmanship e Environmental Conditions PCC Related e Improper Wiring Of PCC e Damaged PCC Components Due To Ant Insect Infestation e Using Non Approved Otterbine Replacement Components In PCCs Negligence e Broken Motor Base Plate and or Standoff Strainer Assemblies Due To Abuse Or Mishandling e Dented Motor Cans Phone 610 965 6018 or 800 237 8837 Fax 610 965 6050 Email service otterbine com Improper Cable Sizing Non Use Of Dielectric Compound When Attaching Cables Power Units Rewound Motors Damage To Power Unit Caused By Fishing Line Plastic Bags Or Other Debris Material Wrapped Around Motor Shaft Using Twist On Cable Connectors vs Crimp Connectors For Motor Bulkhead Connections Damage Rotor Strike Due To Reverse Or Clockwise Rotation Of 3Ph Motors Using Non Approved Otterbine Replacement Components During Power Unit Repairs Capacitors Tampering With Aqua Series Motor Cartridge Bent Motor Armature Due to D
26. t 20 in Hg maximum Results STEP 9 Perform a Pressure test Maximum of 5 PSI Required if unit failed the vacuum test Results STEP 10 Evaluate results from Step 1 Step 9 Any failure will result in power unit disassembly go to Power Unit Disassembly instructions found within the unit specific service manual Phone 610 965 6018 or 800 237 8837 Fax 610 965 6050 Email service otterbine com PAGE WAR 11 Otterbine Warranty amp Reference Service Manual Domestic OTTERBINE WARRANTY REPAIR PROGRAM www otterbine com Warranty Program Otterbine Warranty Repair Program WHAT CAN THIS PROGRAM DO FOR YOUR DISTRIBUTORSHIP This program establishes reimbursement allowances to a servicing distributor for repairs made to an Otterbine Aerator during the warranty period Being fully qualified to perform Otterbine Service gives you the ability to provide excellent customer service make additional profits and become a more valuable asset to your company Being a service provider will also lead to additional opportunities and future unit sales WHAT IS THE WARRANTY PERIOD AND WHAT TYPES OF REPAIRS CAN BE MADE WARRANTY PERIOD The warranty period starts on the date of delivery to the end user AS SHOWN ON THE WARRANTY REGISTRATION CARD RETURNED TO OTTERBINE If no card is returned the warranty period will begin the day the aerator is shipped from the manufacturers facility WARRANTY REPAIRS Warranty repairs are to be
27. tions for diagnostics and analysis and should be used as a reference for troubleshooting Please use this manual in conjunction with the service manual of the specific product being serviced We thank you for your continued support and dedication We hope the structure of this manual benefits and aids you through the warranty servicing process Please call write or email us with any questions comments or suggestions you may have at service otterbine com Quality improvements are often made from your feedback Requirements to Become an Authorized Service Center Being fully qualified to perform Otterbine Service gives you the ability to provide excellent customer service make additional profits and become a more valuable asset to your company Being a service provider will also lead to additional opportunities and future unit sales Service Center Policy can be viewed through the Distributor Extranet To Become an Otterbine Service Center you must Request amp Be Approved by Otterbine Sign amp Return the Otterbine Service Center Agreement e Attend an Otterbine Service Seminar and Receive Training Certification e Maintain Minimum Stocking Inventory Levels on Parts At this point your company will be recognized as an official Otterbine Service Center and be eligible to receive discounts make warranty claims and provide additional service to your customers Otterbine Service Center Training Program Otterbine offers factory
28. to your account Note you will receive an email should the warranty be denied OTTERBINE SERVICE TRAVEL POLICY Domestic Only Otterbine is aware that in certain situations traveling to and from the customer s site is necessary for troubleshooting the power control center cable unit Therefore Otterbine s Service Travel Policy has been designed to credit authorized field service centers for the mileage costs incurred while traveling longer distances Ihe minimum travel distance is 75 miles and the maximum is 500 miles Local travel zones or distances less than 75 miles will not qualify for reimbursement Mileage can be accumulated into a round trip segment however Otterbine will not compensate for multiple round trip segments or for a return trip to redeliver or install the unit Contact the Service Department for the current mileage reimbursement rate OTTERBINE WARRANTY LABOR REIMBURSEMENT POLICY Domestic Only The labor rate covers reimbursement for the actual repair of the product Ihe actual labor allowance varies based on the services rendered All allowances include time to diagnose the unit and are not cumulative The actual Otterbine factory allowance is defined in Otterbine s Service Manual under the warranty program section Contact the Service Department for the current Otterbine Warranty Labor Rate Phone 610 965 6018 or 800 237 8837 Fax 610 965 6050 Email service otterbine com PAGE WAR 13 Otterbine Warranty amp
29. www otterbine com service otterbine com Otterbine Service Manual Warranty amp Reference Otterbine Warranty amp Reference Service Manual Domestic www otterbine com Table of Contents INTRODUCTION cccsccccsccccccccvcsccccesceees 5 Requirements to Become a Service Center 5 Otterbine Service Center Training Program 5 Service Center Discount Program aa 6 Otterbine Service Center Rating Program 6 Extranet Resources amp Registration Warranty CAS essen DIAGNOSTICS amp ANALYSIS ooooooooooooooooo 8 Onsite Problem DiaQNOSIS ea 8 Power Unit Diagnostics ea 9 Otterbine Power Unit Analysis Report Card 11 OTTERBINE WARRANTY REPAIR PROGRAM 12 What the Program Can Do For Your Distributorship 12 Warranty Period and Types of Repairs 12 Items NOT Covered Under Otterbine Warranty 12 Obtaining Prior Authorization aa 12 Allowances Given Under Warranty 12 Getting a Claim Processed ea 13 Otterbine Service Travel Policy Domestic Only 13 Otterbine Service Claim FOrM aaa 14 Completed Example Service Claim Form
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