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HP Color LaserJet CP1020 Service Manual
Contents
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2. 1 1 1eded uo sjuud PEYO Suruir 1030 asny a 1osuos t mmi E El P pj c E 1 dnyord p sseo AELS ALST LNINd ALNI AALS A 63 Tools for troubleshooting ENWW General circuit diagram Figure 2 7 Circuit diagram
3. 802 11 b g 2 4 2400 2483 5 1 13 100mBr Korean statement SAAS 285 5 AMEN 7 540 UVES Taiwan statement PRR RERE JERSRT HI AT AREH EE AE N aT SZ BE REE A TES REA FERRI e A TR EEGRI TR AS A EE TCT TIE T ENWW Additional statements for wireless products 143 144 Appendix C Regulatory information ENWW
4. 19 20 Remove the top door assembly 20 Rear top cover assembly cua 22 Remove the rear top cover assembly 22 23 Remove the rear door assembly 23 Rear lower cover assembly 24 Remove the rear lower cover assembly 24 25 ENWW vi Remove the control panel 25 Poni doree a E E a 27 Remove the front door quss tea Deipara n PE n 27 IS SE MINNIS CT 29 29 Remove the ITB assembly E DIEN RUN 29 Fuser delivery assembly uisa rrr eei aen tr et rera qr 38 Remove the fuser delivery assembly 39 Formatter PCA base model 43 Remove the formatter PCA base model 43 Formatter and wireless PCA plus model 44 Remove the formatter and wireless PCA plus model 44 Engine controller assembly Inna landat udis 46 Remove the engine controller assembly 46 Low
5. Korean statement 5 I Nee eI Taiwan statement ENWW ENWW List of tables Table 2 Status light Vege rie dte quisqu vu Ns uq PENNE 68 Table 2 2 Control panel 68 Table 2 3 Wireless 70 Table 3 1 Order ports accessories and 100 Table 3 2 Related documentation and software eene 100 Table 3 3 Supplies part numbers unt DUAE 100 Table 3 4 Whole unit replacement part numbers 101 Table35 103 Table 3 6 Covers panels and dey 105 Table 3 7 Internal assembly 107 109 Table 3 9 Alphabetical parts list ai cus en eia lt iatsccssvevssctsurnnneda arencessceansctstasbenaicorseiesacte lt dnduntraacaanteenn 110 Table 3 10 112 Table B 1 Physical 128 Table 2 HP LaserJet Pro CP1020 Color Printer Series average watts 2 128 Table B 3 LaserJet Pro CP1020 Color Printer Series ssses eee ener nennen 129 Table B 4 Environmental specifications
6. 108 Alphabetical paris amp aat Qi 110 Numerical pars 112 Appendix A Service and ant 115 Hewlett Packard limited warranty statement 116 HP s Premium Protection Warranty LaserJet print cartridge limited warranty statement 118 HP s LaserJet imaging drum limited warranty statement for replacement imaging drums 119 Data stored the print cartridge and imaging drum 120 End User License Agreement iras tu yr 121 end SE MM t M LU M 123 Customer self repair warranty 124 C stomer SUpport m E 124 Repack roni usate E 125 Appendix B Specifications 127 128 ROWSE CONSUMPTION 128 Aco stic Specifications E 129 Environmental specifications esed eS E PUR UR SHEER DRUSI PAS PIRREESR UH Ree EHE COR HERI DIDA LER 129 Appendix C Regulatory information eere ecce eee eee
7. 23 Figure 1 19 Remove the lower cover assembly xix xcd ho pete otl ueber pit YR Ru et NM dle 24 Figure 1 20 Remove the control panel 1 of 2 25 Figure 1 21 Remove the control panel 2 of 2 26 Figure 1 22 Remove the front door 1 of 2 27 Figure 1 23 Remove the front door 2 of 3 o aa pet a a tn e b el ax Up eco 28 Figure 1 24 Remove the ITB assembly 1 of 16 29 Figure 1 25 Remove the ITB assembly 2 of 16 cccceceescceceeseceeeeneeeeeeeeeeeeseaeeeceeaeeeseeaaeeeeeeeeeeeseeeeensas 30 Figure 1 26 Remove the ITB assembly 3 of 16 erinnern emen an ae 30 Figure 1 27 Remove the ITB assembly 4 of 16 iiie eere rr 31 Figure 1 28 Remove the ITB assembly 5 of 16 Dodd ed dex ab er n ik aa DR br E 31 Figure 1 29 Remove the ITB assembly 6 of 16 32 Figure 1 30 Remove the ITB assembly 7 of 16 32 Figure 1 31 Remove the ITB assembly 8 of 16 eene 33 Figure 1 32 Remove the ITB assembly 9 of 16 eee 33 Figure 1 33 Remove the assembly 10 of 16 34 Figure 1 34 Remove the ITB assembly 11 of 16 34 ENWW xiii Figure 1 35 Figure 1 36 Figure 1 37 Figure 1 38 Figure 1 39 Figure 1 40 Figure 1 41 Figure 1 4
8. Sw i Roa BOR NATE i H Ba i 5 1 S509 wl soosr SNSINOG 7 Sr 1 1 saos N 5 60105 A a zoosr assnsma 1 S m i i vanos lt oicios MS V Loosr weer 1 IE l 1 Ter ae rng voosr 5 i L 5 1 i DYL ar 1 cjr A sswaouuess 1 LA MES Suas 1 EI oi i 1 05 i 1 9 1 Q emos So 4 l 5 w or oan Aver 5 1 5 for ut iL 1 N S 1 s d 9 1 Hace 1 1 S 2 1 1 a a i 5 5 5 E azr r ger e 4 oe Ue 1 2 5 9r MES 1 28 5 OINSGi 5 2 3 ONIVOSNG NM ae 1001 1 8 s Z s 9 1 9 1 1 1 N LJ 5 8 1 Ver swsaooi t i i mere mami i 1 4 Leer OL 1 1 1 D SETS Assy t i 5 ENWW Chapter 2 Solve problems 64 Internal print quality test pages Print quality troubleshooting page Interpret the Print Quality Page ENWW 1 Make sure that the product is idle and the Ready light is on 2 Load paper
9. esiste kite mella potant deb 129 ENWW xi xii ENWW List of figures Figure 1 1 Phillips and Pozidriv screwdriver comparison cicer reete 3 Figure 1 2 Parts removal order 5 13 Figure 1 4 Remove the secondary transfer roller 14 Figure 1 5 Remove the separation pad assembly 1 of 1 15 Figure 1 6 Remove the pickup roller assembly 1 of 2 17 Figure 1 7 Remove the pickup roller assembly 2 of 2 17 Figure 1 8 Remove the right cover 1 of 2 ose pax ceo RERO 18 Figure 1 9 Remove the right cover 2 utet eret reu oett ub pop vr cu uu 18 Figure 1 10 Remove the left cover 1 of 2 iet retta nto orat Fakt bak ius 19 Figure 1 11 Remove the left cover duplex product 2 of 2 19 Figure 1 12 Remove the top door assembly 1 of 3 iusserit era nere an n etra t ra o REA REX NUR ER cg 20 Figure 1 13 Remove the top door assembly 2 OF 3 20 Figure 1 14 Remove the top door assembly 3 of eerte etre S debe d 21 Figure 1 15 Remove the top door 1 of 2 22 Figure 1 16 Remove the top door 2 of eae aoe 22 Figure 1 17 Remove the rear door assembly 1 of 2 erre reitera 23 Figure 1 18 Remove the rear door assembly 2 of 2
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11. Mass Storage Does the device contain mass storage memory Hard Disk Drive Tape Backup Yes X No If Yes please describe the type size function and steps to clear the memory below Type HDD Tape etc Size Function Steps to clear memory Type HDD Tape etc Size Function Steps to clear memory Author Information Name Title Email Business Unit Technical Marketing LaserJet Business Engineer Date Prepared 5 04 10 138 Appendix Regulatory information ENWW Safety statements Laser safety The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Compliance is mandatory for products marketed in the United States The device is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside the device is completely confined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation WARNING Using controls making adjustments or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation Canadian DOC regulations Complies with Canadian EMC Class B requirements
12. Index A accessories ordering 100 acoustic specifications 129 after service checklist 4 altitude specifications 129 B bands troubleshooting 85 bins output jams clearing 80 blank pages troubleshooting 84 C calibrating color 67 Canadian DOC regulations 139 cartridges non HP 74 part numbers 100 warranty 118 cautions iii certificate of volatility 137 characters troubleshooting 87 checklists after service 4 preservice 4 problem source 56 clean pickup roller 89 separation pad 89 cleaning exterior 90 paper path 66 90 product 89 color calibrating 67 troubleshooting 86 configuration page 66 connectivity solving problems 92 ENWW control panel status light patterns 68 conventions document iii copying quality troubleshooting 83 covers locations 104 parts list 104 creases troubleshooting 87 crooked pages troubleshooting 87 customer support online 124 repacking product 125 D dark image troubleshooting 84 declaration of conformity diagrams covers panels and doors 104 document conventions iii doors parts list 104 drum warranty 119 133 135 electrostatic discharge ESD 3 engine communication error message 72 environment specifications 129 ESD electrostatic discharge 3 F faded print 83 Finnish laser safety statement 140 fuser errors 73 H HP Customer Care 124 humidity specifications 129 image quality issues examples and solutions 83 imaging
13. You do not need replace the print cartridge at this time unless print quality is no longer acceptable Press the Resume 2 button to continue Print cartridge is rotating No action is required Wait for the rotation period to end The product should enter the previous state when the rotation period is finished Cartridge and ready lights are on o 5 The print cartridge has reached the end of its estimated useful life When the supply has reached this condition the HP Premium Protection warranty for that supply has ended Non HP print cartridge in use and is very low Table 2 3 Wireless light patterns Light status Wireless light is off o Wireless light blinks 3 Pace Wireless light is on p 70 Chapter 2 Solve problems State of the product The wireless connection is turned off You do not need to replace the print cartridge at this time unless print quality is no longer acceptable No action is required Action Press and hold the Wireless 9 button for 2 seconds to turn on the WPS The Ethernet is connected The product is trying to establish a wireless connection No action is required No action is required There is a WPS error The product has established a wireless connection Attempt to connect again No action is required Status alert messages Status alert messages appear on the computer screen when the product has certai
14. Attention and ready lights are on e lt Q The input tray is empty Paper is jammed in the product The product has experienced a fatal error from which it cannot recover Load the tray Clear the jam 1 Turn off the product and disconnect the power cable from the product 2 Wait 30 seconds and then reconnect the power cord and turn on the product 3 for the product to initialize If the error persists contact HP customer support Attention and ready lights blink ooo Paper is jammed in the product Clear the jam Cartridge light blinks AN U ENWW The print cartridge has rotated and is now accessible The print cartridge is missing or is not installed correctly Access the print cartridge Install the print cartridge Tools for troubleshooting 69 Table 2 2 Control panel light patterns continued Light status Cartridge and attention lights blink 1 e 0 ys Na S U State of the product The print cartridge is very low and has reached the end of its estimated useful life When the supply has reached this condition the HP Premium Protection warranty for that supply has ended Action You do not need to replace the print cartridge at this time unless print quality is no longer acceptable Press the Resume button to continue A non HP print cartridge in use
15. Figure 1 31 Remove the ITB assembly 8 of 16 ENWW Removal and replacement procedures 33 9 Release two tabs callout 1 and remove the spring cover callout 2 Figure 1 33 Remove the ITB assembly 10 of 16 222 2 10 Release one tab callout 1 and remove the right side arm callout 2 of the rear door Figure 1 34 Remove the ITB assembly 11 of 16 34 Chapter 1 Removal and replacement ENWW 11 Pull out the cables callout 1 release the hook callout 2 of the ITB fuser spring and then turn the spring callout 3 frontward Figure 1 35 Remove the ITB assembly 12 of 16 Removal and replacement procedures 35 ENWW 12 Turn the ITB fuser part callout 1 frontward Figure 1 37 Remove the ITB assembly 14 of 16 4 36 Chapter 1 Removal and replacement ENWW 13 Pull out the ITB assembly callout 1 A CAUTION Avoid touching the black plastic transfer belt Skin oils on the belt might cause print quality problems Figure 1 39 Remove the ITB assembly 16 of 16 ENWW Removal and replacement procedures 37 Fuser delivery assembly NOTE For this product the fuser and the paper delivery components one assembly Position the fuser pressure roller for removal You must rotate the pressure roller to the correct position before removing the fuser delivery assembly 1 When the product is in the Ready state press and hold the Auto On Auto Off power button for
16. Open the product and remove any jammed sheets of paper Load the tray with the correct size of paper for your job Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides so they are touching the paper stack without bending it Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually Load paper and continue The product feeds multiple sheets 82 If the product picks up multiple sheets of paper from the tray try these solutions 1 Remove the stack of paper from the tray and flex it rotate it 180 degrees and flip it over Do not fan the paper Return the stack of paper to the tray Use only paper that meets HP specifications for this product Use paper that is not wrinkled folded or damaged If necessary use paper from a different package Make sure the tray is not overfilled If it is remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides so they are touching the paper stack without bending it Chapter 2 Solve problems ENWW Solve image quality problems This section helps you define printquality problems and what to do to correct them Often print quality problems can be handled easily by making sure that the product is maintained using paper
17. improper storage or operation outside of the published environmental specifications for the printer product or c exhibit wear from ordinary use To obtain warranty service please return the product to place of purchase with a written description of the problem and print samples or contact HP customer support At HP s option HP will either replace products that prove to be defective or refund your purchase price TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY LOCAL LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU Appendix A Service and support ENWW HP s LaserJet imaging drum limited warranty statement for replacement imaging drums This HP Product is warranted to be free from defects in materials and workmanship for one year from installation This warranty does not apply to imaging drums that a
18. jams clearing 78 troubleshooting calibration 67 checklist 54 direct connect problems 92 ENWW jams 77 lines printed pages 85 network problems 92 print quality issues 83 problem source 56 skewed pages 87 text 87 toner smear 87 wrinkles 87 V vertical lines troubleshooting 85 Ww warnings iii warranty customer self repair 124 imaging drum 119 license 121 print cartridges 118 product 116 Web sites customer support 124 Macintosh customer support 124 white spots troubleshooting 85 wrinkles troubleshooting 87 ENWW Index 147 148 Index ENWW 2010 Hewlett Packard Development Company L P www hp com CE9 1 3 90943
19. light on ae Symbol for light blinking Table 2 2 Control panel light patterns Light status State of the product Action All lights are off The product is turned off U The Auto On Auto Off feature has turned off the product Press the power button to turn on the product No action is required The attention and ready lights are The lights cycle during the formatter cycling initialization period or when the product is processing a cleaning page 4 4 N Eg X X N No action is required Wait for the initialization period to end The product should enter the ready state when the initialization period is finished Ready light is on The product is in the ready state e AN Q No action is required The product is ready to receive a print job Ready light blinks e 51 The product is receiving or processing data V4 Ox EN No action is required The product is receiving or processing a print job 68 Chapter 2 Solve problems Table 2 2 Control panel light patterns continued Light status State of the product Action Attention light blinks Ready light is on eve The product is in manual feed mode Load the correct paper type and size into the input tray The product is waiting to print the second side of a manual duplex print job Load the input tray with the paper from the output bin
20. 1 FCC Title 47 CFR Part 15 Subpart C Section 15 247 IC RSS 210 Regulation EC No 1275 2008 Low Voltage Directive 2006 95 EC the EuP Directive 2005 32 EC and carries the CE Marking C accordingly ENWW Declaration of conformity wireless models 135 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 For regulatory purposes this product is assigned a Regulatory model number This number should not be confused with the product name or the product number s 3 This product uses a radio module device which Regulatory Model number is SDGOB 0892 as needed to meet technical regulatory requirements for the countries regions this product will be sold Boise Idaho USA September 2010 For regulatory topics only European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department HQ TRE Standards Europe Herrenberger Strasse 140 D 71034 B blingen FAX 49 7031 14 3143 www hp com go certificates USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise Idaho 83707 0015 Phone 208 396 6000 136 Appendix Reg
21. 19 e Top door assembly See Top door assembly on page 20 Remove the rear top cover assembly A Release one tab callout 1 and remove the rear top cover callout 2 Figure 1 15 Remove the top door 1 of 2 Figure 1 16 Remove the top door 2 of 2 22 Chapter 1 Removal and replacement ENWW Rear door assembly Before proceeding remove the following components e Right cover assembly See Right cover assembly on page 18 Remove the rear door assembly 1 Remove one screw callout 1 and the bushing callout 2 Figure 1 17 Remove the rear door assembly 1 of 2 2 Pull out the shaft callout 1 and remove the rear door assembly callout 2 Figure 1 18 Remove the rear door assembly 2 of 2 ENWW Removal and replacement procedures 23 Rear lower cover assembly Before proceeding remove the following components e Right cover assembly See Right cover assembly on page 18 e left cover assembly See Left cover assembly on page 19 e Rear door assembly See Rear door assembly on page 23 Remove the rear lower cover assembly Remove two screws callout 1 and the rear lower cover assembly callout 2 Figure 1 19 Remove the lower cover assembly 24 Chapter 1 Removal and replacement ENWW Control panel CAUTION ESD sensitive Before proceeding remove the following components e Right cover assembly See Right cover assembly on page 18 Remove the control pan
22. Conforme la classe B des normes canadiennes de compatibilit lectromagn tiques CEM VCCI statement Japan COREL SRUBRESERESREMHBBS VCCI ORB CHOC DFABRRNRECT CORB RERRCHATS CE EBMELTWOETA TOREDSI STET LEY AVRIL T ASSL 885 AAS Power cord instructions Make sure your power source is adequate for the product voltage rating The voltage rating is on the product label The product uses either 110 127 Vac or 220 240 Vac and 50 60 Hz Connect the power cord between the product and a grounded AC outlet CAUTION prevent damage to the product use only the power cord that is provided with the product Power cord statement Japan WSN msni HORM CI FH SEE Ae ENWW Safety statements 139 EMC statement Korea 212 0 2121 288 8 22 5 Y85471 IAA AS S402 2 amp USAN su Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet Professional CP1025 CP1025nw laserkirjoitin on k ytt j n kannalta turvallinen luokan 1 laserlaite Normaalissa k yt ss kirjoittimen suojakotelointi est lasers teen p syn laitteen ulkopuolelle Laitteen turvallisuusluokka on m ritetty standardin EN 60825 1 2007 mukaisesti VAROITUS Laitteen k ytt minen muulla kuin k ytt ohjeessa mainitulla
23. ENWW Separation pad assembly Remove the separation pad assembly 1 Turn the product front side up 2 Remove two screws callout 1 and the separation pad assembly callout 2 Figure 1 5 Remove the separation pad assembly 1 of 1 v o ENWW Removal and replacement procedures 15 Pickup roller Rotate the pickup roller to the service position To gain access to the roller locking tabs you must rotate the roller to the correct position for removal 1 When the product is in the Ready state press and hold the Auto On Auto Off power button for about seven seconds or until the Ready _ light turns off TIP Optionally unplug the power cord and then plug the cord back in Make sure that one sheet of paper is loaded in the input tray NOTE If more than one sheet of paper is loaded in the tray this procedure will not be successful Press and release the Auto On Auto Off power button and within two seconds press and hold down the cyan cartridge button Hold the cyan button down for about five seconds or until the initialization process begins NOTE Immediately after Auto On Auto Off power button is pressed all of the control panel lights illuminate briefly for about two seconds You must press the cyan cartridge button while the lights are illuminated When the product finishes initializing the roller rotates into the removal position Turn the product off Unplug the product before remov
24. EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES INCLUDING DAMAGES FOR LOST PROFITS LOST DATA BUSINESS INTERRUPTION PERSONAL INJURY OR LOSS OF PRIVACY RELATED IN ANY WAY TO THE USE OF OR INABILITY TO USE THE SOFTWARE EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE ABOVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE Some states or other jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you 9 U S GOVERNMENT CUSTOMERS If you are a U S Government entity then consistent with FAR 12 211 and FAR 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed under the applicable HP commercial license agreement 10 COMPLIANCE WITH EXPORT LAWS You will comply with all laws rules and regulations i applicable to the export or import of the Software or ii restricting the Use of the Software including any restrictions on nuclear chemical or biological weapons proliferation 11 RESERVATION OF RIGHTS HP and its suppliers reserve all rights not expressly granted to you in this EULA c 2007 Hewlett Packard Development Company L P Rev 11 06 122 Appendix Service and support ENWW OpenSSL ENWW This product includes software develop
25. Series Sound power level Declared per ISO 9296 Printing Lwag 6 2 Bels A 62 dB A Ready Inaudible Sound pressure level bystander position Declared per ISO 9296 Printing Ready Values are based on preliminary data See www hp com go cpl 020 regulatory or www hp com go cp 025 regulatory for current information Configuration tested HP Color LaserJet CP1025 printing in color at 4 PPM Letter size and 4 PPM A4 size Environmental specifications Table B 4 Environmental specifications Operating Storage Temperature 10 to 32 5 C 50 to 91 F 0 to 35 C 32 to 95 Relative Humidity 10 to 80 10 to 80 Values are based on preliminary data See www hp com support cp 1020series ENWW Acoustic specifications 129 130 Appendix B Specifications ENWW C Regulatory information ENWW FCC regulations Declaration of conformity base models Declaration of conformity wireless models Certificate of Volatility Safety statements Additional statements for wireless products 131 FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If this equipment is not installed and
26. base model Covers panels and doors on page 105 RM1 7227 000CN RM1 7228 000CN RM1 7231 000CN RM1 7232 000CN Control panel assembly plus model Pad separation Cover left Cover right Covers panels and doors on page 105 Internal assembly on page 107 Covers panels and doors on page 105 Covers panels and doors on page 105 RM1 7232 000CN 2ND Transfer roller assy Covers panels and doors on page 105 RM1 7269 000CN Delivery assembly fuser 220 V Internal assembly on page 107 RM1 7273 000CN Cover low voltage power supply assembly Covers panels and doors on page 105 RM1 7273 000CN Control panel assembly base model Covers panels and doors on page 105 Chapter Parts and diagrams Table 3 10 Numerical parts list continued Part number Description Table and page RM1 7274 000CN Intermediate transfer belt assembly ITB Internal assembly on page 107 RM1 7275 000CN Door front plus mode Covers panels and doors on page 105 RM1 7276 000CN Tray main assembly Internal assembly on page 107 RM1 7751 000CN Power supply low voltage 110 127 V PCAs on page 109 RM1 7752 000CN Power supply low voltage 220 240 V PCAs on page 109 RM1 7777 000CN PCA assembly engine controller PCAs on page 109 ENWW Numerical parts lit 113 114 Parts and diagrams ENWW Service and supp
27. connectors callout 1 on the engine controller assembly Figure 1 55 Remove the engine controller assembly 4 of 5 6 Remove six screws callout 1 7 Release two tabs callout 2 and the engine controller assembly callout 3 Figure 1 56 Remove the engine controller assembly 5 of 5 48 Chapter 1 Removal and replacement ENWW Low voltage power supply assembly CAUTION ESD sensitive Before proceeding remove the following components e Input tray See Input tray on page 13 e Right cover assembly See Right cover assembly on page 18 e left cover assembly See Left cover assembly on page 19 e Rear lower cover assembly See Rear lower cover assembly on page 24 Remove the low voltage power supply assembly 1 Remove two screws callout 1 and disconnect one connector callout 2 Figure 1 57 Remove the low voltage power supply assembly 1 of 6 2 Release the cables callout 1 ENWW Removal and replacement procedures 49 3 4 5 6 Release two tabs callout inlet part callout 3 Figure 1 58 Remove the low voltage power supply assembly 2 of 6 Disconnect one connector callout 1 Release the cables callout 3 from the cable guide callout 2 Figure 1 59 Remove the low voltage power supply assembly 3 of 6 Turn the product rear side up 50 Chapter 1 Removal and replacement ENWW 7 Remove four screws callout 1 Figure 1 60 Remove the low voltage power
28. cover assembly 1 Open the top door 2 Remove one screw callout 1 and then starting at the rear vertical edge release two tabs callout 2 and remove the left cover assembly callout 3 NOTE Before proceeding take note of the locations of the tabs callout 2 on the back side of the cover See Figure 1 11 Remove the left cover duplex product 2 of 2 on page 19 Figure 1 10 Remove the left cover 1 of 2 ENWW Removal and replacement procedures 19 Top door assembly Before proceeding remove the following components e Right cover assembly See Right cover assembly on page 18 e left cover assembly See Left cover assembly on page 19 Remove the top door assembly 1 Remove one screw callout 1 Figure 1 12 Remove the top door assembly 1 of 3 2 Use a small flat blade screwdriver to release the five tabs between the top door assembly and the rear top cover Figure 1 13 Remove the top door assembly 2 of 3 20 Chapter 1 Removal and replacement ENWW 3 Lift the top door and rear edge then slide the top door assembly forward to release the two tabs from the drive shaft at the top of the product Figure 1 14 Remove the top door assembly 3 of 3 ENWW Removal and replacement procedures 21 Rear top cover assembly Before proceeding remove the following components e Right cover assembly See Right cover assembly on page 18 e cover assembly See Left cover assembly on page
29. ee eee eene ee eee nn eet nest nenne esset sene 131 FCC r g lafions 132 Declaration af conformity base models 1 rrt rant eret rro et 133 viii Declaration of conformity wireless models Certificate of A LTS MT laa earns laser Safely e epa nhat etit resi Canadian VECl statement Power ts eH cV ceva vacdynoresedavapnavor evedncincitpnvavavdia vines Power cord statement Japan EMC statement Korea Laser statement Tor Finland GS statement Germany aea E ESE EE EEEE Substances Table China esses mme nennen Restriction on Hazardous Substances statement Turkey Additional statements for wireless products FCC compliance statement United States Australia statement Brazil ANATEL a slide piu ta MEUM eoi Canadian statements cesses rci era ple FEE y TI EUH L eon European Union regulatory notice e Pee Notice for use in France dre iia Up Ke dien DU Voie Notice for use in Russia bird op
30. list ENWW Order parts by authorized service providers Order replacement parts Table 3 1 Order parts accessories and supplies Order supplies and paper www hp com go suresupply Order genuine HP parts or accessories www hp com buy parts Order through service or support providers Contact an HP authorized service or support provider Related documentation and software Table 3 2 Related documentation and software Description HP LaserJet Pro CP1020 Color Printer Series User Guide Product user guide HP LaserJet Pro CP1020 Color Printer Series Service Manual manual Part number CE913 90901 English service manual this CE913 90943 Supplies part numbers Table 3 3 Supplies part numbers Item Cartrid Color Part number new Part number service ge numbe r HP LaserJet print 126 Black CE310A CE310 67901 cartridge Cyan CE311A CE311 67901 Yellow CE312A CE312 67901 Magenta CE313A CE313 67901 Imaging drum CE314A CE314 67901 Imaging drum cover CE314 67902 Service parts 100 NOTE The parts in the following table are not shown in the assembly illustrations in this chapter Chapter Parts and diagrams ENWW Item Description Part number HP jewel HP logo 7121 8266 Regulatory label Blank label 5969 9497 Whole unit replacement part numbers NOTE Whole unit replacement products include the formatter PCA Table 3 4 Whole unit repl
31. needs to be cleaned or replaced based on the measured distance between the repetitions of the defect NOTE Spots can be dark or white dropouts bands can be all shapes and sizes Component Distance between defects mm Type of defects Developing roller About 22 Dropouts Dark sharp bands Primary charging roller About 26 Dropouts RS roller About 29 Dropouts Secondary transfer roller About 47 Dropouts Dirt on the back of page Fuser film About 58 Dropouts Dirt on page Loose toner Pressure roller About 63 Dirt on page Dirt on the back of page Loose toner ITB drive roller About 76 Spots Photosensitive drum About 95 Dropouts Dirt on page T charging roller photosensitive drum and deve oping drum cannot be cleaned If these rollers cause a repetitive defect replace the corresponding cartridge either the imaging drum cartridge or developing cartridge Calibrate the product ENWW If you experience any print quality problems calibrate the product 1 Make sure that the product is idle and the Ready light is on 2 Load paper in the input tray 3 In the Windows system tray right click the Device Settings 5 icon and then click the product name 4 Click the Device Settings button 5 Click the Calibrate Now button Tools for troubleshooting 67 Interpret control panel light patterns Table 2 1 Status light legend Symbol for light off Symbol for
32. power cord and then plug the cord back in Make sure that at least one sheet of paper is loaded in the input tray Open the top door print cartridge door Release the rear door and allow it to open to its first stop position open about 19 mm 75 in s m Press and hold the Auto On Auto Off power button NOTE The control panel lights cycle on and off sequentially twice starting with the black cartridge light top and ending with the Ready _ light 6 When the black cartridge light turns on for the second time the beginning of the second cycle close the rear door and then within five seconds close the top door print cartridge door 7 When the product finishes initializing an engine test page prints Figure 2 1 Engine test page 58 Chapter 2 Solve problems ENWW Diagrams Plug jack locations Figure 2 2 Plug jack locations e 1 Kensington lock 2 Rear jam access door 3 HP internal network port network models only 4 USB port 5 Power receptacle ENWW Tools for troubleshooting 59 Locations of connectors Figure 2 3 Locations of connectors 128 J130 J107 Cl J106 140 oe m L Description Description Description J101 Not used Media width Fuser pressure sensor SR1 release sensor SR4 Delivery sensor SR2 J102 Not used Low voltage power Rear door op
33. print cartridge has reached very low the corresponding cartridge light on the control panel turns on 1 Press the Cartridge button of the print cartridge that requires replacement to rotate the print cartridge carousel for removal NOTE All doors must be closed when pressing the Cartridge button NOTE Wait until the Cartridge light is not flashing and the rotation sounds stops before opening the print cartridge door 2 Open the print cartridge door 6 Chapter 1 Removal and replacement ENWW 3 Grasp the old print cartridge by the center handle and remove 4 Remove the new print cartridge from the packaging Place the used print cartridge in the bag and box for recycling CAUTION prevent damage to the print cartridge hold the Ea cartridge at each end Do not touch the roller on the print cartridge 5 Remove the protective shielding from the new print cartridge 6 Grasp both sides of the print cartridge and gently rock the print cartridge to distribute the toner evenly inside the print cartridge 7 Remove the tape from the print cartridge Place the tape in the printcartridge box to return for recycling ENWW Removal and replacement procedures 7 8 Grasp the print cals by the center handle and insert into the product NOTE Compare the color label on the print cartridge to the color label in the carousel slot to make sure the print cartridge color matches the carousel pos
34. see if it is the source of the problem If your computer or the product is connected to a wireless network low signal quality or interference might be delaying print jobs The product prints slowly If the product prints but it seems slow try the following solutions 1 ENWW Make sure the computer meets the minimum specifications for this product For a list of specifications go to this Web site www hp com support cp 1 020series When you configure the product to print on some paper types such as heavy paper the product prints more slowly so it can correctly fuse the toner to the paper If the paper type setting is not correct for the type of paper you are using change the setting to the correct paper type If your computer or the product is connected to a wireless network low signal quality or interference might be delaying print jobs The product might be in cool down mode Solve performance problems 91 Solve connectivity problems Solve direct connect problems If you have connected the product directly to a computer check the cable Verify that the cable is connected to the computer and to the product Verify that the cable is not longer than 5 m 16 4 ft Try using a shorter cable Verify that the cable is working correctly by connecting it to another product Replace the cable if necessary Solve network problems Check the following items to verify that the product is communicating with the network B
35. set up correctly Make sure that the product is set up correctly 1 2 3 Press the power button to turn on the product or to deactivate the Auto On Auto Off mode Check the power cable connections Make sure that the line voltage is correct for the product power configuration See the label that is on the back of the product for voltage requirements If you are using a power strip and its voltage is not within specifications plug the product directly into the wall If it is already plugged into the wall try a different outlet Make sure that the imaging drum cartridges are installed correctly Print an engine test page to verify the engine is functioning Step 2 Check the cabling or wireless connection network models only 1 2 Check the cable connection between the product and the computer Make sure that the connection is secure Make sure that the cable itself is not faulty by using a different cable if possible Step 3 Check to see if any control panel lights are lit The control panel should indicate ready status If an error message appears resolve the error Step 4 Check the paper 1 2 Make sure that the paper that you are using meets specifications Make sure that the paper is loaded correctly in the input tray 54 Chapter 2 Solve problems ENWW Step 5 Check the software 1 Make sure that the product software is installed correctly 2 Verify that you have installed the printer driv
36. settings if necessary ENWW Solve connectivity problems 93 Solve wireless network problems wireless models only Wireless connectivity checklist Make sure the network cable is not connected The product and the wireless router are turned on and have power Also make sure the wireless radio in the product is turned on The service set identifier SSID is correct Print a configuration page to determine the SSID If you are not sure the SSID is correct run the wireless setup again With secured networks make sure the security information is correct If the security information is incorrect run the wireless setup again If the wireless network is working correctly try accessing other computers on the wireless network If the network has Internet access try connecting to the Internet over a wireless connection The encryption method AES or TKIP is the same for the product as it is for the wireless access point on networks using WPA security The product is within the range of the wireless network For most networks the product must be within 30 m 100 ft of the wireless access point wireless router Obstacles do not block the wireless signal Remove any large metal objects between the access point and the product Make sure poles walls or support columns containing metal or concrete do not separate the product and wireless access point The product is located away from electronic devices that might interfere with the w
37. tavalla saattaa altistaa k ytt j n turvallisuusluokan 1 ylittavalle n kym tt m lle lasers teilylle VARNING Om apparaten anv nds p annot s tt n i bruksanvisning specificerats kan anv ndaren uts ttas f r osynlig laserstr lning som verskrider gr nsen f r laserklass 1 HUOLTO HP LaserJet Professional CP1025 CP1025nw kirjoittimen sis ll ei ole k ytt j n huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil T llaiseksi huoltotoimenpiteeksi ei katsota v riainekasetin vaihtamista paperiradan puhdistusta tai muita k ytt j n k sikirjassa lueteltuja k ytt j n teht v ksi tarkoitettuja yll pitotoimia jotka voidaan suorittaa ilman erikoisty kaluja VARO Mik li kirjoittimen suojakotelo avataan olet alttiina nakymatt mallelasersateilylle laitteen ollessa toiminnassa Ald katso s teeseen VARNING Om laserprinterns skyddsh lje ppnas d apparaten r i funktion uts ttas anv ndaren f r osynlig laserstr lning Betrakta ej str len Tiedot laitteessa k ytett v n laserdiodin s teilyominaisuuksista Aallonpituus 775 795 nm Teho 5 m W Luokan 3B laser GS statement Germany Das Ger t ist nicht f r die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen Um st rende Reflexionen am Bildschirmarbeitsplatz zu vermeiden darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert werden 140 Appen
38. voltage power supply assembly 49 Remove the low voltage power supply assembly 49 2 Salva S IRA SEN UAR U Ue LE C V REIS 53 Solve problems checklist MR RO TD UU EL NETT 54 Step 1 Make sure that the product is set up correctly 54 Step 2 Check the cabling or wireless connection network models only 54 Step 3 Check to see if any control panel lights are 54 ME Ea du ico Mec 54 Step 5 Check the sellWele dta esie Dot nE EU RR ROO RO EHUR D CHFERIS OPDR RI rd OM aima 55 Step 6 Test print functionality Losses ie oe tan nals EUR VENERE enn uto utor 55 Step 7 Check the supplies reni IURE Ir tnb rotated 55 Step 8 Try sending a print job from a computer 55 Troubleshooting ter une Pire dee 56 Determine the problem source ioc d rn RUP DOMI EOM YE RS 56 Power s bsyste mio 57 checks 57 Tools for troubleshooting bre utpat detta ha win iei bett uq 58 58 Engine 5 1 58 58 Engine test 58 Diagrams ES 59 PIG locations 59 locations of Sane GIOfS 60 Locations ef major c
39. you request HP to replace these parts you will be charged for the travel and labor costs of this service 2 Parts for which customer self repair is optional These parts are also designed for Customer Self Repair If however you require that HP replace them for you this may be done at no additional charge under the type of warranty service designated for your product Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the phone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used Customer support 124 Get telephone support your country region Country region phone numbers are on the flyer that was in the box with your product or at www hp co
40. 000CN Table and page Internal assembly on page 107 PCAs on page 109 Power supply low voltage 220 240 V RM1 7752 O000CN PCAs on page 109 Rear cover 2nd transfer assembly RM1 7216 O00CN Covers panels and doors on page 105 Roller pickup RL1 267 1 O00CN Internal assembly on page 107 Tray main assembly RM1 7276 000CN Internal assembly on page 107 Alphabetical parts list 111 112 Numerical parts list Table 3 10 Numerical parts list Part number Description Table and page CE828 60001 Formatter PCA base model PCAs on page 109 CE964 60001 RC2 9834 000CN RC2 9866 000CN Formatter PCA plus model Cover fusing Cover blanking PCAs on page 109 Covers panels and doors on page 105 Covers panels and doors on page 105 RC2 9867 000CN Cover network plug base model Covers panels and doors on page 105 RL1 2671 000CN Roller pickup Internal assembly on page 107 RM1 721 1 O00CN Delivery assembly fuser 110 127 V Internal assembly on page 107 RM1 7213 O00CN Plate base Internal assembly on page 107 RM1 7216 O00CN Rear cover 2nd transfer assembly Covers panels and doors on page 105 RM1 7217 O000CN Cover top Covers panels and doors on page 105 RM1 7218 000CN Cover inner Internal assembly on page 107 RM1 7219 000CN Door front
41. 2 Figure 1 43 Figure 1 44 Figure 1 45 Figure 1 46 Figure 1 47 Figure 1 48 Figure 1 49 Figure 1 50 Figure 1 51 Figure 1 52 Figure 1 53 Figure 1 54 Figure 1 55 Figure 1 56 Figure 1 57 Figure 1 58 Figure 1 59 Figure 1 60 Figure 1 61 Figure 1 62 Figure 2 1 Figure 2 2 Figure 2 3 Figure 2 4 Figure 2 5 Figure 2 6 Figure 2 7 Figure 3 1 Figure 3 2 Figure 3 3 Figure 3 4 xiv Remove the ITB assembly 35 Remove the ITB assembly 13 of 16 cosa ied etat rsen ten eem e md cn 35 Remove the ITB assembly t 36 Remove the ITB assembly 15 of 16 dst doo eost odo by 36 Remove the ITB assembly 16 of TO e eoe ev lc eto e eh tute pt de eben 37 Remove the fuser delivery assembly 1 of 39 Remove the fuser delivery assembly 2 of 39 Remove the fuser delivery assembly 3 of 6 sss 40 Remove the fuser delivery assembly 4 of 6 sss 40 Remove the fuser delivery assembly 5 de diee ing 41 Remove the fuser delivery assembly 6 of 41 Reassemble the fuser delivery assembly 1 of 2 42 Reassemble the fuser delivery assembly 2 of 2 42 Remove the formatter PCA base model 1 of 2 seen A3 Remove the formatter PCA base model 2 of 2 A3 Remove the formatter and wireless PCA plus model 1 of 2 44 Remove the formatter and wireless PCA plus mode 2 of 2
42. 45 Remove the engine controller assembly 1 of 5 46 Remove the engine controller assembly 2 of 5 sss 47 Remove the engine controller assembly 3 of 5 47 Remove the engine controller assembly 4 of 5 48 Remove the engine controller assembly 5 of 5 48 Remove the low voltage power supply assembly 1 of 6 49 Remove the low voltage power supply assembly 2 of 6 50 Remove the low voltage power supply assembly 3 of 6 50 Remove the low voltage power supply assembly 4 of 6 51 Remove the low voltage power supply assembly 5 of 6 51 Remove the low voltage power supply assembly 6 of 6 52 Eng itie test DOGS E vada UNE EIER PEE 58 Plug jake locations tem rt oon Wd E 59 60 61 62 General timing diagrami 65 5 dances oat e a adea de sedata uet datas erus ads aas estet aul 63 Circvitdiagram soc e pe Matan e totus m MM SM nt 64 Base product optional t
43. 7 LASERJET CP1020 COLOR PRINTER SERIES Service Manual r HP LaserJet Pro CP1020 Color Printer Series Service Manual Copyright and License Trademark Credits 2010 Copyright Hewlett Packard Microsoft Windows Windows Development Company L P and Windows Vista are U S registered trademarks of Microsoft Corporation Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number CE913 90943 Edition 1 10 2010 Conventions used in this guide xk TIP Tips provide helpful hints or shortcuts NOTE Notes provide important information to explain a concept or to complete a task CAUTION Cautions indicate procedures that you should follow to avoid losing data or damaging the product WARNING Warnings alert you to specific procedures that you should follow to avoid personal injury catastrophic loss of data or extensive damage to the product ENWW iv Conventions used in this guide ENWW Table of contents 1 Removal and
44. ODEL 106 Chapter 3 Parts and diagrams ENWW Table 3 7 Internal assembly Description Part number Roller pickup RL1 2671 O00CN Intermediate transfer belt assembly ITB RM1 7274 000CN Delivery assembly fuser 110 127 V RM1 721 1 O00CN Delivery assembly fuser 220 V RM1 7269 000CN Plate base RM1 7213 000CN Pad separation RM1 7228 000CN Tray main assembly RM1 7276 000CN Cover inner RM1 7218 000CN ENWW Internal assembly 107 PCAs Figure 3 4 PCAs PLUS MODEL BASE MODEL ENWW Chapter Parts and diagrams 108 Table 3 8 PCAs Description Part number Power supply low voltage 110 127 V RM1 775 1 O00CN Power supply low voltage 220 240 V RM1 7752 000CN PCA assembly engine controller RM1 7777 000CN Formatter PCA base model CE828 60001 Formatter PCA plus model CE964 60001 ENWW PCAs 109 Alphabetical parts list Table 3 9 Alphabetical parts list Description 2ND Transfer roller assy Part number RM1 7232 000CN Table and page Covers panels and doors on page 105 Control panel assembly base model RM1 7273 000CN Covers panels and doors on page 105 Control panel assembly plus model RM1 7227 000CN Covers panels and doors on page 105 Cover blanking RC2 9866 000CN Covers panels and doors on page 105 Cover fusing Cover inner Cover left Cover low voltage pow
45. Plug in the power cable e Reinstall the print cartridge e Load paper in the product Post service test Perform the following test to verify that the repair or replacement was successful Print quality test 1 Verify that you have completed the necessary reassembly steps Make sure that the tray contains clean unmarked paper Attach the power cord and interface cable or interface cables and then turn on the product Verify that the expected startup sounds occur Print a configuration page and then verify that the expected printing sounds occur Send a print job from the host computer and then verify that the output meets expectations m mom Clean the outside of the product with a damp cloth Chapter 1 Removal and replacement ENWW Parts removal order Figure 1 2 Parts removal order ENWW Service approach Removal and replacement procedures Replace the print cartridges When a print cartridge approaches the end of its useful life you can continue printing with the current print cartridge until it no longer yields acceptable print quality Once an HP print cartridge has reached very low HP s Premium Protection Warranty on that supply has ended All print defects or print cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement NOTE Once HP
46. RODUCT 1 THIRD PARTY SOFTWARE The Software may include in addition to HP proprietary software HP Software software under licenses from third parties Third Party Software and Third Party License Any Third Party Software is licensed to you subject to the terms and conditions of the corresponding Third Party License Generally the Third Party License is located in a file such as license txt you should contact HP support if you cannot find any Third Party License If the Third Party Licenses include licenses that provide for the availability of source code such as the GNU General Public License and the corresponding source code is not included with the Software then check the product support pages of HP s website hp com to learn how to obtain such source code 2 LICENSE RIGHTS You will have the following rights provided you comply with all terms and conditions of this EULA a Use HP grants you a license to Use one copy of the HP Software Use means installing copying storing loading executing displaying or otherwise using the HP Software You may not modify the HP Software or disable any licensing or control feature of the HP Software If this Software is provided by HP for Use with an imaging or printing product for example if the Software is a printer driver firmware or add on the HP Software may only be used with such product HP Product Additional restrictions on Use may appear in the Us
47. about seven seconds or until you hear subtle movement within the product and the Ready light turns off 2 Release the Auto On Auto Off power button The product power will be off and the fuser pressure roller is in the removal position Unplug the product before removing any components Before proceeding remove the following components e 18 Right cover assembly See Right cover assembly on page e left cover assembly See Left cover assembly on page 19 e door assembly See Top door assembly on page 20 e Rear top cover assembly See Rear top cover assembly on page 22 e Formatter base model or formatter and wireless PCA plus model See Formatter base model on page 43 or Formatter and wireless PCA plus model on page 44 38 Chapter 1 Removal and replacement ENWW delivery assembly ESD sensitive Release one tab callout 1 and disconnect one connector callout 2 on the back of the wireless PCA Figure 1 40 Remove the fuser delivery assembly 1 of 6 Remove three screws callout 1 Disconnect three connectors callout 2 and the formatter callout 3 Figure 1 Remove the fuser delivery assembly 2 of 6 Removal and replacement procedures ENWW 39 4 Release one tab callout 1 and remove the cable cover callout 2 delivery assembly 3 of 6 Figure 1 42 Remove the fuser 5 Disconnect four connectors callout 1 6 Release cables callo
48. acement part numbers Item Description Part number HP LaserJet Professional CP1025 Color 110V CE913 67001 new Printer series CE913 69001 exchange 220 V 913 67002 new 913 67002 new China CE913 69002 exchange CE913 69003 exchange China HP LaserJet Professional CP1025nw 110V CE914 67001 new Color Printer series CE914 69001 exchange 220 V 914 67002 new CE914 67003 new China CE914 69002 exchange CE914 69003 exchange China ENWW Order parts by authorized service providers 101 How to use the parts lists and diagrams A CAUTION sure to order the correct part When looking for part numbers for electrical components pay careful attention to the voltage that is listed Doing so will make sure that the part number selected is for the correct model E NOTE In this manual the abbreviation PCA stands for printed circuit board assembly Components described as a PCA might consist of a single circuit board or a circuit board plus other parts such as cables and sensors The figures in this chapter show the major subassemblies in the product and their component parts A parts list table follows each exploded view assembly diagram Each table lists the item number the associated part number and the description of each part If a part is not listed in the table then it is not a field replacement unit FRU 102 Chapter 3 Parts and diagrams ENWW Assembly locati
49. an the 2 sad ad PE GR n E E 89 Clean the separation pad or pickup 89 Clean the paper path tto vec Matta 90 Clean fheesferior a eO e DR RADO 90 Solve performance problems oc odio nt 91 The product does not RO xa me e cae Rana 91 The product prints 91 ae Ode 92 Solve direct connect problems 92 Solve network 92 Poor physical connection riesen CO GN RD UN UN ED REPRE E ORA 92 The computer is using the incorrect IP address for the product 92 The computer is unable to communicate with the 93 The product is using incorrect link and duplex settings for the network 93 New software programs might be causing compatibility problems 93 The computer or workstation might be set up incorrectly 93 The product is disabled or other network settings are incorrect 93 Solve wireless network problems wireless models only 94 Wireless connectivity checklist 94 The product does not print after the wireless configuration completes 94 The product does not print and the computer has a third party firewall frei 95 The wireless connect
50. cable from the product Woit 30 seconds and then reconnect the power cord and turn on the product Wait for the product to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Use the power button to turn on the product Front Access Door Open The door is open Close the door 72 Chapter 2 Solve problems ENWW Alert message Fuser Error Imaging Drum Very Low Install lt Color gt Cartridge Description The product has experienced an error with the fuser The imaging drum is at the end of its useful life The cartridge is either not installed or not correctly installed in the product Recommended action Turn off the product and disconnect the power cable from the product Wait 30 seconds and then reconnect the power cord and turn on the product Wait for the product to initialize If the error continues turn off the product disconnect the power cable wait at least 25 minutes and then reconnect the power cable and turn on the product If you are using a surge protector remove it Plug the product directly into the wall socket Use the power button to turn on the product If the problem persists replace the fuser delivery assembly To ensure optimal print quality HP recommends replacing the imaging drum at this point You do not need to replace the imaging drum at this time unless print quality is no longer acceptable Actual imag
51. call HP Customer Care to request new packing material In other areas use the original packing material if possible Hewlett Packard recommends insuring the equipment for shipment ENWW Repack the product 125 126 Appendix A Service and support ENWW B Specifications e Physical specifications e Power consumption e Acoustic specifications e Environmental specifications ENWW 127 Physical specifications Table B 1 Physical specifications Specification HP LaserJet Pro CP1020 Color Printer Series Product weight 11 6 kg 25 6 Ib Product height 222 8 mm 8 77 in Product depth 410 2 mm 16 15 Product width 399 6 mm 15 73 in Values are based on preliminary data See www hp com support cp O20series Power consumption Table B 2 HP LaserJet Pro CP1020 Color Printer Series average in watts Product Printing 16 Ready Sleep 1 Sleep 2 Off PPM HP LaserJet Professional 290 7 2 2 8 0 5 0 3 CP1025 Color Printer series for current information Power reported is highest values measured for all product models using all standard voltages 3 Default time from Ready Mode to Sleep 1 15 minutes Maximum heat dissipation for all models in Ready Mode 25 BTU Hour 5 LaserJet Professional CP1025nw Color Printer series speed is 16 PPM Letter size and 16 PPM A4 size 128 Appendix Specifications ENWW Acoustic specifications Table B 3 HP LaserJet Pro CP1020 Color Printer
52. cartridge reaches the very low threshold Yellow Cartridge Very Low The print cartridge is at the estimated end of its useful life Print quality may decrease Choose a reminder option or replace print cartridge when quality becomes unacceptable To ensure optimal print quality HP recommends replacing the print cartridge at this point You do not need to replace the print cartridge at this time unless print quality is no longer acceptable Actual print cartridge life may vary Once an HP print cartridge has reached very low HP s Premium Protection Warranty on that print cartridge has ended All print defects or cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement 76 Chapter 2 Solve problems ENWW Clear jams Prevent paper jams ENWW To reduce the number of paper jams try these solutions 1 2 Use only paper that meets HP specifications for this product Use paper that is not wrinkled folded or damaged If necessary use paper from a different package Use paper that has not previously been printed or copied on and does not have staples Make sure the tray is not overfilled If it is remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray Make sure the paper guides in the tra
53. ct and developing cartridge reapply black conductive grease Check the contacts for damage Replace any deformed or damaged parts Verify that black conductive grease is applied to the contact If the contacts are not greased apply grease to the contacts Replace the developing cartridge If the problem persists replace the product Image is too dark Page is blank The density ITB_TOP sensor is defective The high voltage power supply is defective no developing bias output Replace the ITB Replace the ECU The page is all black or a solid color mg Poor contact exists in the primary charging bias of the imaging drum cartridge Clean the contacts of both the imaging drum cartridge and the product If the error persists replace the imaging drum cartridge If the error persists replace the product 84 Chapter 2 Solve problems ENWW Problem White spots appear in an image Cause The static charge eliminator is dirty Solution Clean the static charge eliminator The 1 pad is deformed or has deteriorated Replace the ITB The secondary transfer roller is deformed or has deteriorated Replace the secondary transfer roller The back of the page is dirty The secondary transfer roller is dirty Replace the secondary transfer roller The fuser inlet guide or separation guide is dirty Clean the dirty parts If th
54. ct from the network and make sure that the failure is with the product before beginning troubleshooting 56 Chapter 2 Solve problems ENWW Power subsystem Power on checks Turn on the power If the control panel LEDs do not illuminate perform the power on checks to find the cause of the problem 1 Verify that the product is plugged into an active electrical outlet that delivers the correct voltage 2 Verify that the power button is in the on position 3 Make sure that the product makes the expected start up sounds NOTE The overcurrent overvoltage protection circuit in the low voltage power supply unit might be functioning Turn the product off unplug the power cord and turn the product on If the product does not function the fuse melts or the power supply is malfunctioning replace the engine controller unit See Engine controller assembly on page 46 ENWW Troubleshooting process 57 Tools for troubleshooting Component diagnostics Engine diagnostics Printing an engine test page helps determine if the product engine is functioning Use the following procedure to print a test page to make sure that the product engine is functioning Engine test page NOTE The product does not have a testprint switch 1 When the product is in the Ready state press and hold the Auto On Auto Off power button for about seven seconds or until the Ready _ light turns off xy TIP Optionally unplug the
55. dard TCP IP port use the hostname instead of the IP address 4 If the IP address is correct delete the product and then add it again The computer is unable to communicate with the product 1 Test network communication by pinging the network Open command line prompt on your computer For Windows click Start click Run and then type cmd b Type ping followed by the IP address for your product If the window displays round trip times the network is working 2 If the ping command failed verify that the network hubs are on and then verify that the network settings the product and the computer are all configured for the same network The product is using incorrect link and duplex settings for the network Hewlett Packard recommends leaving this setting in automatic mode the default setting If you change these settings you must also change them for your network New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct printer driver The computer or workstation might be set up incorrectly 1 Check the network drivers printer drivers and the network redirection 2 Verify that the operating system is configured correctly The product is disabled or other network settings are incorrect 1 Review the configuration page to check the status of the network protocol Enable it if necessary 2 Reconfigure the network
56. dix Regulatory information ENWW Substances Table China JAR IRE EE TAR Bero Help BOR TR HS ES Att Pb ER E AME AUR SR OB PE A Hg Cd CrVI PBB PBDE 1780518 X 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 RES EAR AE X 0 0 0 0 0 EHA X 0 0 0 0 0 0 ASAT ATR ke ED EET SJ T 11363 2006 BE X ZANTE AT RS BTA SJ T 11363 2006 ES ik G F BO TUS CE E i E FR HE AU TRIES P Restriction on Hazardous Substances statement Turkey T rkiye Cumhuriyeti EEE Y netmeli ine Uygundur ENWW Safety statements 141 Additional statements for wireless products FCC compliance statement United States Exposure to radio frequency radiation CAUTION The radiated output power of this device is far below the FCC radio frequency exposure limits Nevertheless the device shall be used in such a manner that the potential for human contact during normal operation is minimized In order to avoid the possibility of exceeding the FCC radio frequency exposure limits human proximity to the antenna shall not be less than 20 cm 8 in during normal operation This device complies with Part 15 of FCC Rules Operation is subject to the fol
57. drum memory chips 120 partnumbers 100 warranty 119 incorrect supplies error message 76 information pages configuration page 66 install supplies message 73 J jams causes of 77 error messages 73 locating 78 output bin clearing 80 rear door clearing 81 trays clearing 78 Japanese VCCI statement 139 K Korean EMC statement 140 L laser safety statements license software 121 light patterns 68 light print troubleshooting 83 lines troubleshooting 85 139 140 location assemblies base product 0 loose toner troubleshooting 87 Index 145 M Macintosh support 124 memory chip imaging drum description 120 memory chip print cartridge description 120 misprint error message 74 N noise specifications 129 non HP supplies 74 notes iii online support 124 operating environment specifications 129 ordering product documents 100 supplies and accessories 100 whole unit replacement 101 P packaging product 125 page too complex error message 74 pages skewed 87 panels parts list 104 paper joms 77 wrinkled 87 paper path cleaning 66 90 paper pickup problems solving 82 part number whole unit replacement 101 part numbers imaging drum 100 print cartridges 100 parts assemblies base product 0 cover locations 104 door locations 104 panel locations 104 physical specifications 128 pickup roller clean 89 146 J Index pliers required 3 postservice tests 4 preservice check
58. duct e error persists replace the imaging drum cartridge The fuser inlet guide is dirty Clean the fuser inlet guide The printed page contains misformed characters The product is experiencing page skew See the Text or graphics are skewed on the printed page row in this table The laser scanner unit is defective Replace the product Text or graphics are skewed on the printed page The printed page contains wrinkles or creases ENWW F d tJ E The pickup roller is deformed or deteriorated The roller or feed guide is dirty The feed roller is deformed or has deteriorated The paper feed guide is damaged Replace the pickup roller Clean any dirty components Replace the corresponding components that include the roller or the product Replace the corresponding components that include the roller or the product Solve image quality problems 87 Problem The front of the page is dirty Sample Cause The photosensitive drum is dirty Solution Replace the imaging drum cartridge The fuser roller or pressure roller is dirty Run the cleaning page several times If the dirt does not come off replace the fuser delivery assembly Repetitive horizontal lines See repetitive image defect ruler Clean the indicated roller If the contaminate does not come off replace appropriate roller or assembly Pag
59. e dirt does not come off replace the fuser delivery assembly The pressure roller is dirty Run the cleaning page several times If the dirt does not come off replace the fuser delivery assembly Vertical streaks or bands appear on the page Scratches are present on the circumference of the photosensitive drum Replace the imaging drum cartridge Scratches are present on the circumference of the fuser roller Replace the fuser delivery assembly Scratches are present on the circumference of the ITB The ITB drive roller is deformed or has deteriorated The ITB cleaning mechanism is malfunctioning Replace the ITB Vertical white lines appear in a particular color Bes i1 The laser beam window is dirty Clean the window and remove any foreign substances Scratches are present on the circumference of the developing roller Replace the developing cartridge for affected color The laser scanner unit mirror is dirty Replace the product Vertical white lines appear in all colors Horizontal scratches on the fuser film Replace the fuser delivery assembly Scratches are present on the circumference of the ITB Replace the ITB Scratches are present on the circumference of the photosensitive drum Replace the imaging drum cartridge No scratches are present on any of the components above Replace the ITB ENWW Solve
60. e product does not print If the product does not print at all try the following solutions 1 Make sure the product is turned on and that the control panel indicates it is ready o If the control panel does not indicate the product is ready turn off the product and disconnect the power cable from the product Wait 30 seconds and then reconnect the power cord and turn on the product Wait for the product to initialize o If the control panel indicates the product is ready press and hold the Resume 2 button for two to three seconds to print a configuration page If successful try sending the job again If the control panel indicates the product has an error resolve the error and then try sending the job again Make sure the cables are all connected correctly If the product is connected to a network check the following items o Check the light next to the network connection on the product If the network is active the light is green sure that you are using a network cable and not a phone cord to connect to the network sure the network router hub or switch is turned on and that it is working correctly Install the HP software from the CD that came with the product Using generic printer drivers can cause delays clearing jobs from the print queue If you are using a personal firewall system on the computer it might be blocking communication with the product Try temporarily disabling the firewall to
61. e to the SSID in the printer configuration for your computer 3 If the numbers are not the same the devices are not connecting to the same network Reconfigure the wireless setup for your product Cannot connect more computers to the wireless product 1 Make sure that the other computers are within the wireless range and that no obstacles block the signal For most networks the wireless range is within 30 m 100 ft of the wireless access point Make sure the product is turned on and in the ready state Turn off any third party firewalls on your computer Make sure that the wireless network is working correctly Make sure that your computer is working correctly If necessary restart your computer The wireless product loses communication when connected to a VPN e Typically you cannot connect to a VPN and other networks at the same time The network does not appear in the wireless networks list e sure the wireless router is turned on and has power e network might be hidden However you can still connect to a hidden network The wireless network is not functioning 1 Make sure the network cable is not connected 2 To verify if the network has lost communication try connecting other devices to the network ENWW Solve connectivity problems 95 3 Test network communication by pinging the network Open command line prompt on your computer For Windows click Start click Run and then ty
62. ed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS 15 AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com OpenSSL 123 Customer self repair warranty service HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period HP identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts 1 Parts for which customer self repair is mandatory If
63. efects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement Calibrating The product is performing the internal calibration process to ensure the best possible print quality Wait for the process to complete Cartridge Memory Error on lt Color gt The e label for one of the print cartridges cannot be read or is missing Reinstall the print cartridge e off the product and disconnect the power cable from the product Wait 30 seconds and then reconnect the power cord and turn on the product e Ifthe problem is not solved replace the cartridge Cool Down Mode After prolonged continuous operation or after printing on narrow paper the product must pause to cool Printing will continue when the product has cooled ENWW Tools for troubleshooting 71 Alert message Cyan Cartridge Low Description The Cyan Cartridge Low setting is customer configured on this product If it is customer configured the print cartridge is nearing the estimated end of its useful life Recommended action If a customer has configured this setting the product indicates when a print cartridge level is low Actual cartridge life remaining may vary Consider having a replacement available to install when print quality is no longer acceptable The print cartridge does not need to be replaced now This alert displays only if the product is configured to stop when the
64. efore beginning print a configuration page from the product control panel and locate the product IP address that is listed on this page Poor physical connection The computer is using the incorrect IP address for the product The computer is unable to communicate with the product The product is using incorrect link and duplex settings for the network New software programs might be causing compatibility problems The computer or workstation might be set up incorrectly The product is disabled or other network settings are incorrect Poor physical connection 1 2 3 4 Verify that the product is attached to the correct network port using a cable of the correct length Verify that cable connections are secure Look at the network port connection on the back of the product and verify that the amber activity light and the green link status light are lit If the problem continues try a different cable or port on the hub The computer is using the incorrect IP address for the product 92 1 Open the printer properties and click the Ports tab Verify that the current IP address for the product is selected The product IP address is listed on the product configuration page If you installed the product using the HP standard TCP IP port select the box labeled Always print to this printer even if its IP address changes Chapter 2 Solve problems ENWW 3 If you installed the product using a Microsoft stan
65. el 1 Open the top door assembly 2 Remove two screws callout 1 and disconnect one connector callout 2 Figure 1 20 Remove the control panel 1 of 2 ENWW Removal and replacement procedures 25 3 Release one tab callout 3 and remove the control panel callout 4 Figure 1 21 Remove the control panel 2 of 2 26 Chapter 1 Removal and replacement ENWW Front door Before proceeding remove the following components e Right cover assembly See Right cover assembly on page 18 e left cover assembly See Left cover assembly on page 19 e Control panel See Control panel on page 25 Remove the front door 1 Openthe front door 2 Remove four screws callout 1 and the scanner cover callout 2 Figure 1 22 Remove the front door 1 of 2 ENWW Removal and replacement procedures 27 3 Release one tab callout 1 and slide the front door callout 2 in the direction that the arrow indicates to remove it Figure 1 23 Remove the front door 2 of 3 28 Chapter 1 Removal and replacement ENWW Main assemblies ITB assembly A CAUTION ESD sensitive Before proceeding remove the following components e Imaging drum See Replace the imaging drum page 9 e Rear top cover assembly See Rear top cover assembly on page 22 Rear lower cover assembly See Rear lower cover assembly on page 24 Remove the ITB assembly 1 For wireless products follow these steps to remove the wi
66. en supply detection switch SW1 TOP sensor SR6 J103 Formatter Memory tag ITB Scanner motor M5 Power switch PCA Carousel home sensor SR7 J104 Scanner assembly Carousel motor Low voltage power laser drive PCA M1 supply Fuser motor M2 J106 Loop sensor SR3 Pickup motor M3 Not used T2 roller and ITB cleaner solenoid SL1 60 Chapter 2 Solve problems ENWW Locations of major components Figure 2 4 External view Item Description Description Top door assembly Rear door assembly 2 Control panel Rear top cover 3 Right cover Input tray 4 Left cover Front door 5 rear bottom cover ENWW Tools for troubleshooting 61 Figure 2 5 Cross section view Description Description Pressure roller pad Delivery roller ITB Fuser film assembly Pickup roller Density ITB_TOP sensor Separation pad Developing cartridge Feed roller Imaging drum T2 roller Imaging drum ITB drive roller Laser scanner assembly ITB cleaning brush Input tray ITB cleaning roller 62 Chapter 2 Solve problems ENWW General timing chart Figure 2 6 General timing diagram seq ZL 5 IOI ZL serq LL serq Sutdo oAe T 1030 Jasnoreg serq Surg euo Kreuriq dOL All Teusis 401 1030 10jour I2uueog
67. er Documentation You may not separate component parts of the HP Software for Use You do not have the right to distribute the HP Software b Copying Your right to copy means you may make archival or back up copies of the HP Software provided each copy contains all the original HP Software s proprietary notices and is used only for back up purposes 3 UPGRADES To Use HP Software provided by HP as an upgrade update or supplement collectively Upgrade you must first be licensed for the original HP Software identified by HP as eligible for the Upgrade To the extent the Upgrade supersedes the original HP Software you may no longer use such HP Software This EULA applies to each Upgrade unless HP provides other terms with the Upgrade In case of a conflict between this EULA and such other terms the other terms will prevail 4 TRANSFER a Third Party Transfer The initial end user of the HP Software may make a one time transfer of the HP Software to another end user Any transfer will include all component parts media User End User License Agreement 121 Documentation this EULA and if applicable the Certificate of Authenticity The transfer may not be an indirect transfer such as a consignment Prior to the transfer the end user receiving the transferred Software will agree to this EULA Upon transfer of the HP Software your license is automatically terminated b Restrictions You may not rent lease or lend the HP Software
68. er for this product Check the program to make sure that you are using the printer driver for this product Step 6 Test print functionality 1 Print a configuration page Select Print configuration page on the Services tab in the Printer Preferences 2 If the page does not print verify that the input tray contains paper 3 If the page jams in the product clear the jam Step 7 Check the supplies Print a supplies status page and check remaining life of the print cartridges and imaging drum Step 8 Try sending a print job from a computer 1 Try printing the job from another computer that has the product software installed 2 Check the USB cable connection Direct the product to the correct port or reinstall the software selecting the connection type that you are using 3 If the print quality is unacceptable complete the following steps e Verily that the print settings are correct for the media that you are using ENWW Solve problems checklist 55 Troubleshooting process Determine the problem source The following table includes basic questions to ask the customer to quickly help define the problem or problems General topic Questions Environment e 5 the product installed on a solid level surface 1 e 15 power supply voltage within 10 volts of the specified power source e 5 the power supply plug inserted in the product and the outlet 5 the operating environment within the
69. er supply assembly RC2 9834 000CN RM1 7218 000CN RM1 7231 000CN RM1 7273 000CN Covers panels and doors on page 105 Internal assembly on page 107 Covers panels and doors on page 105 Covers panels and doors on page 105 Cover network plug base model RC2 9867 000CN Covers panels and doors on page 105 Cover right RM1 7232 000CN Covers panels and doors on page 105 Cover top RM1 7217 000CN Covers panels and doors on page 105 Delivery assembly fuser 110 127 V RM1 7211 000CN Internal assembly on page 107 Delivery assembly fuser 220 V RM1 7269 000CN Internal assembly on page 107 Door front base model RM1 7219 000CN Covers panels and doors on page 105 Door front plus mode RM1 7275 000CN Covers panels and doors on page 105 Formatter PCA base model Formatter PCA plus model CE828 60001 CE964 60001 PCAs on page 109 PCAs on page 109 Intermediate transfer belt assembly ITB RM1 7274 000CN Internal assembly on page 107 Pad separation RM1 7228 000CN Internal assembly on page 107 PCA assembly engine controller RM1 7777 000CN PCAs on page 109 Chapter 3 Parts and diagrams ENWW Table 3 9 Alphabetical parts list continued Description Plate base Power supply low voltage 110 127 V Part number RM1 7213 O00CN RM1 7751
70. es have flecks of toner AQBbGc AQBOCc AaBDCC AaBbCc Run cleaning page several times If the dirt does not come off replace the fuser delivery assembly Pages have one or more skewed color planes can appear on the right or left side of the page Remove and then reinstall the imaging drum cartridge associated with the defect 88 Chapter 2 Solve problems ENWW Clean the product Clean the separation pad or pickup roller NOTE The illustrations in this section show the pickup roller however cleaning the separation pad is similar If you want to clean the separation pad or pickup roller before deciding to replace it follow these instructions 1 Unplug the power cord from the product and then remove the pickup roller See Separation pad assembly on page 15 or Pickup roller on page 16 2 Dab a lint free cloth in isopropyl alcohol and then scrub the pad or roller m S A WARNING Alcohol is flammable Keep the alcohol and cloth away from an open flame Before you close the product and plug in the power cord allow the alcohol to dry completely NOTE In certain areas of California air pollution control regulations restrict the use of liquid isopropyl alcohol IPA as a cleaning agent In those areas of California disregard the previous recommendations and use a dry lint free cloth moistened with water to clean the pickup roller 3 Use a dry l
71. g a replacement available to install when print quality is no longer acceptable The supply does not need to be replaced now unless the print quality is no longer acceptable Once an HP supply has reached Very Low HP s warranty on that supply has ended Scanner Error An internal error has occurred Turn off the product and disconnect the power cable from the product Wait 30 seconds and then reconnect the power cord and turn on the product Wait for the product to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Use the power button to turn on the product Supplies Very Low Tray 1 Jam More than one print cartridge is at the end of its useful life The corresponding cartridge lights on the control panel remain on The product has detected a jam in the tray The product indicates when a supply level is very low Actual cartridge life remaining may vary Consider having a replacement available to install when print quality is no longer acceptable The supply does not need to be replaced now unless the print quality is no longer acceptable Once an HP supply has reached Very Low HP s warranty on that supply has ended Clear the jam Unexpected Paper Size The paper in the tray is not the size specified by the print job Load the correct paper size in the input tray and then press the Resume 2 button to print the job Used lt Color
72. ght cover assembly on page 18 e Left cover assembly See Left cover assembly on page 19 e door assembly See Top door assembly on page 20 Remove the formatter and wireless PCA plus model 1 Release two tabs callout 1 and then remove the wireless PCA callout 2 Figure 1 50 Remove the formatter and wireless PCA plus model 1 of 2 44 Chapter 1 Removal and replacement ENWW 2 Disconnect three connectors callout 1 remove three screws callout 2 and then remove the formatter PCA Figure 1 51 Remove the formatter and wireless PCA plus mode 2 of 2 ENWW Removal and replacement procedures 45 Engine controller assembly A CAUTION ESD sensitive Before proceeding remove the following components e Left cover assembly See Left cover assembly on page 19 Remove the engine controller assembly 1 Release one tab callout 1 and disconnect one connector callout 2 on the back of the wireless PCA Figure 1 52 Remove the engine controller assembly 1 of 5 2 Remove three screws callout 1 46 Chapter 1 Removal and replacement ENWW 3 Disconnect three connectors callout 2 and the formatter callout 3 Figure 1 53 Remove the engine controller assembly 2 of 5 4 Release one tab callout 1 and remove the cable cover callout 2 Figure 1 54 Remove the engine control WI ler assembly 3 of 5 ENWW Removal and replacement procedures 47 5 Disconnect all of eleven
73. gt cartridge ENWW A used supply has been installed This message appears until an HP supply is installed or you press the Resume button If you believe you purchased an HP supply go to www hp com go anticounterfeit Any product repair required as a result of using used supplies is not covered under warranty Supply status and features depending on supply status will not be available Service or repairs that are required as a result of using non HP supplies are not covered under HP warranty To continue printing press the Resume button Tools for troubleshooting Alert message Wrong Cartridge in lt Color gt Slot Description A print cartridge is installed in the incorrect slot Recommended action Be sure that each print cartridge is in the correct slot Compare the color label on the print cartridge with the color label in the slot Yellow Cartridge Low The Yellow Cartridge Low setting is customer configured on this product If it is customer configured the print cartridge is nearing the estimated end of its useful life If a customer has configured this setting the product indicates when a print cartridge level is low Actual cartridge life remaining may vary Consider having a replacement available to install when print quality is no longer acceptable The print cartridge does not need to be replaced now This alert displays only if the product is configured to stop when the print
74. have been refurbished remanufactured or tampered with in any way b experience problems resulting from misuse improper storage or operation outside of the published environmental specifications for the printer product or c exhibit wear from ordinary use To obtain warranty service please return the product to place of purchase with a written description of the problem print samples and a copy of the configuration and supplies status page or contact HP customer support At HP s option HP will either replace products that prove to be defective or refund your purchase price TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY LOCAL LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU ENWW HP s LaserJet imaging drum limited warranty statement for replacement imaging drums 119 Data stored on the print cartr
75. he imaging drum 4 Remove the old imaging drum 5 Remove the new imaging drum from the packaging Place the used imaging drum in the bag and box for recycling 10 Chapter 1 Removal and replacement ENWW 6 Remove the protective shielding from the new imaging drum CAUTION prevent damage do not expose the imaging drum to light for an extended olime Cover the imaging drum with a piece of paper if it can diri installed immediately CAUTION Do not touch the green drum Fingerprints on the imaging drum can cause print quality problems 7 Insert the new imaging drum in the product 8 Lower the two levers that hold the imaging drum ENWW Removal and replacement procedures 11 9 Close the front cover 10 Close the print cartridge door NOTE After closing the print cartridge door the Ready _ light and Attention A light will flash Allow up to a minute for the product to calibrate 12 Chapter 1 Removal and replacement ENWW Input tray Pull the tray away from the printer to remove Figure 1 3 Remove the tray ENWW Removal and replacement procedures 13 Secondary transfer roller A CAUTION Do not touch the black spongy part of the roller Skin oils might cause printquality problems 1 Open the rear door 2 Release two clips callout 1 and then remove the roller form the product Figure 1 4 Remove the secondary transfer roller 14 Chapter 1 Removal and replacement
76. his product The level of warranty service you receive may vary according to local standards HP will not alter form fit or function of the product to make it operate in a country region for which it was never intended to function for legal or regulatory reasons TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries regions states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you 116 Appendix Service and support ENWW THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU ENWW Hewlett Packard limited warranty statement 117 HP s Premium Protection Warranty LaserJet print cartridge limited warranty statement 118 This HP product is warranted to be free from defects in materials and workmanship This warranty does not apply to products that a have been refilled refurbished remanufactured or tampered with in any way b experience problems resulting from misuse
77. idge and imaging drum The HP print cartridges and imaging drum used with this product contain a memory chip that assists in the operation of the product In addition this memory chip collects a limited set of information about the usage of the product which might include the following the date when the print cartridge and imaging drum was first installed the date when the print cartridge and imaging drum was last used the number of pages printed using the print cartridge and imaging drum the page coverage the printing modes used any printing errors that might have occurred and the product model This information helps HP design future products to meet our customers printing needs The data collected from the print cartridge and imaging drum memory chip does not contain information that can be used to identity a customer or user of the print cartridge and imaging drum or their product HP collects a sampling of the memory chips from print cartridges and imaging drums returned to HP s free return and recycling program HP Planet Partners www hp com recycle The memory chips from this sampling are read and studied in order to improve future HP products HP partners who assist in recycling this print cartridge and imaging drum might have access to this data as well Any third party possessing the print cartridge and imaging drum might have access to the anonymous information on the memory chip If you prefer to not allow access to this
78. image quality problems 85 Problem Horizontal lines appear on the page A horizontal white line appears on the page Cause Repetitive horizontal lines appear Horizontal scratches are present on the fuser roller Repetitive horizontal white lines appear Solution Use the repetitive defects ruler to identify the dirty roller Clean the roller If the roller cannot be cleaned replace the corresponding assembly Replace the fuser delivery assembly Use the repetitive defects ruler to identify the dirty roller Clean the roller If the roller cannot be cleaned replace the corresponding assembly Horizontal scratches are present on the ITB Replace the ITB Image in a particular color does not print in the correct color Poor contact exists in the developing bias contacts of the developing cartridge Clean the contacts of the product and developing cartridge e Verify that black conductive grease is applied to the contact If the contacts are not greased apply grease to the contacts e Replace the developing cartridge e problem persists replace the product The developing cartridge developing roller is defective Replace the developing cartridge of the color that matches the defect The high voltage power supply is defective no primary charging bias or developing bias output Replace the high voltage power supply lower Dropouts appea
79. in the input tray 3 In the Windows system tray right click the Device Settings 5 icon and then click the product name 4 Clickthe Device Settings button 5 Click the Print PQ Troubleshooting Page button This page contains five bands of color which are divided into four groups as indicated in the following illustration By examining each group you can isolate the problem to a particular print cartridge Section Print cartridge 1 Yellow 2 Cyan 3 Black 4 Magenta e lf dots or streaks appear in only one of the groups replace the print cartridge that correlates with that group e lf dots appear in more than one group print a cleaning page If this does not solve the problem determine if the dots are always the same color for example if magenta dots appear in all five color bands If the dots are all the same color replace that print cartridge e If streaks appear in multiple color bands print a supplies status page to determine if the imaging drum has reached its estimated end of life If imaging drum has not reached its estimated end of life inspect the imaging drum for damage If the imaging drum is not damaged contact HP Tools for troubleshooting 65 Clean the paper path If you are experiencing toner specks or dots on the printouts clean the paper path This process uses a transparency to remove dust and toner from the paper path Do not use b
80. information you can render the chip inoperable However after you render the memory chip inoperable the memory chip cannot be used in an HP product 120 Appendix Service and support ENWW End User License Agreement ENWW PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT This End User License Agreement EULA is a contract between a you either an individual or the entity you represent and b Hewlett Packard Company HP that governs your use of the software product Software This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software including a license agreement in online documentation The term Software may include i associated media ii a user guide and other printed materials and iii online or electronic documentation collectively User Documentation RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS AND CONDITIONS OF THIS EULA BY INSTALLING COPYING DOWNLOADING OR OTHERWISE USING THE SOFTWARE YOU AGREE TO BE BOUND BY THIS EULA IF YOU DO NOT ACCEPT THIS EULA DO NOT INSTALL DOWNLOAD OR OTHERWISE USE THE SOFTWARE IF YOU PURCHASED THE SOFTWARE BUT DO NOT AGREE TO THIS EULA PLEASE RETURN THE SOFTWARE TO YOUR PLACE OF PURCHASE WITHIN FOURTEEN DAYS FOR A REFUND OF THE PURCHASE PRICE IF THE SOFTWARE IS INSTALLED ON OR MADE AVAILABLE WITH ANOTHER HP PRODUCT YOU MAY RETURN THE ENTIRE UNUSED P
81. ing drum life may vary The imaging drum installed in this product is covered by the product warranty Replacement imaging drums have a one year limited warranty from the date of installation HP s Premium Protection Warranty applies only to the print cartridge for this product The imaging drum installation date displays on both the configuration page and on the supplies status page when the imaging drum reaches approximately 30 of its estimated remaining life Install the print cartridge Jam in lt location gt lt location gt indicates the area where the jam has occurred The product has detected a jam Clear the jam from the area indicated in the message The job should continue print If it does not try reprinting the job Load Paper lt Type gt The tray is empty Load print media into the tray If message persists after loading media into the tray check the TOP sensor flag If the flag is damaged replace the product ENWW Tools for troubleshooting 73 Alert message Magenta Cartridge Low Description The Magenta Cartridge Low setting is customer configured on this product If it is customer configured the print cartridge is nearing the estimated end of its useful life Recommended action If a customer has configured this setting the product indicates when a print cartridge level is low Actual cartridge life remaining may vary Consider having a replacement available to in
82. ing any components NOTE When the roller is in the removal position the sheet of paper will have been pulled into the paper path by about 12 mm 5 in This is visual confirmation that the roller has rotated to the removal position Before proceeding remove the following components 16 Chapter 1 Right cover assembly See Right cover assembly on page 18 Left cover assembly See Left cover assembly on page 19 Separation pad assembly See Separation pad assembly on page 15 Removal and replacement ENWW Remove the pickup roller assembly 1 Remove four screws callout 1 and the lower stay part callout 2 Figure 1 6 Remove the pickup roller assembly 1 of 2 T Re 2 Release two tabs callout 1 and remove the pickup roller callout 2 Figure 1 7 Remove the pickup roller assembly 2 of 2 m ENWW Removal and replacement procedures 17 Covers Right cover assembly Remove the right cover assembly 1 Open the top and rear door assemblies 2 Remove one screw callout 1 and then starting at the rear vertical edge release five tabs callout 2 and remove the right cover assembly callout 3 NOTE Before proceeding take note of the locations of the tabs callout 1 on the back side of the cover See Figure 1 9 Remove the right cover 2 of 2 on page 18 Figure 1 8 Remove the right cover 1 of 2 18 Chapter 1 Removal and replacement ENWW Left cover assembly Remove the left
83. int free cloth to wipe the pad or roller to remove loose dirt 9t ENWW Clean the product 89 4 Allow the pad or roller to dry completely before you reinstall it in the product 5 Plug the power cord into the product Clean the paper path If you are experiencing toner specks or dots on the printouts clean the paper path This process uses a transparency to remove dust and toner from the paper path Do not use bond or rough paper AaBbGc AaBoCc AaBbCc NOTE For best results use a sheet of LaserJet transparency If you do not have any transparencies you can use copier grade media 60 to 163 g m 16 to 43 that has a smooth surface 1 sure that the product is idle and the Ready light is on 2 Load paper in the input tray 3 n the Windows system tray right click the Device Settings 5 icon and then click the product name 4 Click the Device Settings tab 5 Click the Print Cleaning Page button E NOTE The cleaning process takes about 2 minutes The cleaning page stops periodically during the cleaning process Do not turn the product off until the cleaning process has finished You might need to repeat the cleaning process several times to thoroughly clean the product Clean the exterior Use a soft damp lint free cloth to wipe dust smudges and stains off of the exterior of the device 90 Chapter 2 Solve problems ENWW Solve performance problems Th
84. ion does not work after moving the wireless router or oo oM oe iuto A b 95 Cannot connect more computers to the wireless 95 The wireless product loses communication when connected to VPN 95 vii The network does not appear in the wireless networks list 95 The wireless network is not functioning ssssseeeee 95 Service mode fUnchHONS een D 97 Produch c pM E 97 8 1 5 DNE 97 99 Order parts by authorized service providers 100 Order replacement parts 100 Related documentation and software 100 Supplies part numbers 100 SENICE POMS a 100 Whole unit replacement part numbers 101 How to use the parts lists and eb ie aive it trip bI PNE rae 102 Assembly ngos 103 Base product no optional trays or accessories 4 103 Covers panels and Mofes cs soc Pn HERUM are 104 106 Internal assembly brad ida 106
85. ireless signal Many devices can interfere with the wireless signal including motors cordless phones security system cameras other wireless networks and some Bluetooth devices The printer driver is installed on the computer You have selected the correct printer port The computer and product connect to the same wireless network The product does not print after the wireless configuration completes 94 1 2 3 4 Make sure the product is turned on and in the ready state Turn off any third party firewalls on your computer Make sure that the wireless network is working correctly Make sure that your computer is working correctly If necessary restart your computer Chapter 2 Solve problems ENWW The product does not print and the computer has a third party firewall installed 1 Update the firewall with the most recent update available from the manufacturer 2 f programs request firewall access when you install the product or try to print make sure you allow the programs to run 3 Temporarily turn off the firewall and then install the wireless product on the computer Enable the firewall when you have completed the wireless installation The wireless connection does not work after moving the wireless router or product Make sure that the router or product connects to the same network that your computer connects to 1 Print a configuration page 2 Compare the service set identifier SSID on the configuration pag
86. ition CAUTION If toner gets on your clothing wipe it off with a dry cloth and wash the clothing in cold water Hot water sets toner into the fabric 9 Close the print cartridge door NOTE After closing the print cartridge door the Ready light and Attention A light will flash Allow up to three minutes for the product to calibrate NOTE If replacing another print cartridge you must close the print bera door bens pressing the Cartridge button of the next print cartridge 10 When printing if you receive the status alert message Wrong Cartridge in Color Slot remove the print cartridge from the specified slot and compare the color label on the print cartridge to the color label in the slot i determine the correct print cartridge for the siot 8 Chapter 1 Removal and replacement ENWW Replace the imaging drum 1 Open the print cartridge door 2 Open the front cover ENWW NOTE The imaging drum installed in this product is covered by the product warranty Replacement imaging drums have a one year limited warranty from the date of installation The imaging drum installation date displays on both the configuration page and on the supplies status page when the imaging drum reaches approximately 30 of its estimated remaining life HP s Premium Protection Warranty applies only to the print cartridges for the product Removal and replacement procedures 9 3 Lift the two levers that hold t
87. list 4 print cartridges memory chips 120 non HP 74 partnumbers 100 warranty 118 print quality test 4 troubleshooting 83 print quality page interpreting 65 printing 65 printing configuration page 66 problem solving status light patterns 68 problem solving response 91 slow response 91 Q quality See print quality R rear door jams 81 removing parts cautions for 2 checklists 4 tools required 3 repacking product 125 replacing parts 2 resolution troubleshooting quality 83 5 safety statements 139 140 screwdrivers required 3 screws replacing 2 separation pad clean 89 service repacking product 125 tools required 3 shipping product 125 size specifications product 128 skewed pages troubleshooting 87 smeared toner troubleshooting 87 software software license agreement 121 solving directconnect problems 92 network problems 92 specifications acoustic 129 environment 129 physical 128 static precautions 3 status light patterns 68 storing product 129 streaks troubleshooting 85 supplies incorrect error message 76 non HP 74 ordering 100 part numbers 100 support online 124 repacking product 125 T technical support online 124 repacking product 125 temperature specifications 129 tests postservice 4 print quality 4 text troubleshooting 87 tips iii toner loose troubleshooting 87 smeared troubleshooting 87 toner cartridges See print cartridges tools required 3 trays
88. lowing two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device CAUTION Based on Section 15 21 of the FCC rules changes of modifications to the operation of this product without the express approval by Hewlett Packard Company may invalidate its authorized use Australia statement This device incorporates a radio transmitting wireless device For protection against radio transmission exposure it is recommended that this device be operated no less than 20 cm from the head neck or body Brazil ANATEL statement Este equipamento opera em car ter secund rio isto n o tem direito prote o contra interfer ncia prejudicial mesmo de esta es do mesmo tipo e n o pode causar interfer ncia a sistemas operando em car ter prim rio Canadian statements For Indoor Use This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of the Canadian Department of Communications The internal wireless radio complies with RSS 210 of Industry Canada Pour l usage d int rieur Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe B prescribes dans le r glement sur le brovillage radio lectrique dict par le Minist re des Co
89. m support Have the product name serial number date of purchase and problem description ready Get 24 hour Internet support www hp com support cp 1020series Get support for products used with a Macintosh computer www hp com go macosx Download software utilities drivers and electronic www hp com go cp1020series www hp com go information cp1025series Order additional HP service or maintenance agreements www hp com go carepack Appendix A Service and support ENWW Repack the product If HP Customer Care determines that your product needs to be returned to HP for repair follow these steps to repack the product before shipping it A CAUTION Shipping damage as a result of inadequate packing is the customer s responsibility 1 Remove and retain the print cartridge A CAUTION Itis extremely important to remove the print cartridge before shipping the product print cartridge that remains in the product during shipping can leak and cover the product engine and other parts with toner To prevent damage to the print cartridge avoid touching the roller on it and store the print cartridge in its original packing material or so that it is not exposed to light 2 Remove and retain the power cable interface cable and optional accessories such as an EIO card 3 lf possible include print samples and 50 to 100 sheets of paper or other print media that did not print correctly 4 nthe U S
90. mmunications du Canada Le composant RF interne est conforme la norme CNR 210 d Industrie Canada European Union regulatory notice 142 The telecommunications functionality of this product may be used in the following EU and EFTA countries regions Austria Belgium Bulgaria Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Malta Appendix C Regulatory information ENWW Netherlands Norway Poland Portugal Romania Slovak Republic Slovenia Spain Sweden Switzerland and United Kingdom Notice for use in France For 2 4 GHz Wireless LAN operation of this product certain restrictions apply This equipment may be used indoor for the entire 2400 2483 5 MHz frequency band channels 1 13 For outdoor use only 2400 2454 MHz frequency band channels 1 9 may be used For the latest requirements see www arcep fr L utilisation de cet equipement 2 4 GHz Wireless LAN est soumise certaines restrictions Cet quipement peut tre utilis l int rieur d un b timent en utilisant toutes les fr quences de 2400 2483 5 MHz Chaine 1 13 Pour une utilisation en environnement ext rieur vous devez utiliser les fr quences comprises entre 2400 2454 MHz Chaine 1 9 Pour les derni res restrictions voir www arcep fr Notice for use in Russia
91. ms to the following Product Specifications SAFETY IEC 60950 1 2005 EN60950 1 2006 IEC 60825 1 2006 EN 60825 1 2007 Class 1 Laser LED Product IEC 62311 2007 EN 62311 2008 GB4943 2001 EMC CISPR22 2005 A1 EN55022 2006 AT Class EN 61000 3 2 2006 EN 61000 3 3 1995 A2 EN 55024 1998 A1 2 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 4 GB9254 2008 GB17625 1 2003 ENERGY USE Regulation EC No 1275 2008 Supplementary Information The product herewith complies with the requirements of the EMC Directive 2004 108 EC and the Low Voltage Directive 2006 95 EC the EuP Directive 2005 32 EC and carries the CE Marking C accordingly This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 For regulatory purposes this product is assigned a Regulatory model number This number should not be confused with the product name or the product number s Boise Idaho USA September 2010 For regulatory topics only ENWW Declaration of conformity base models 133 European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department HQ TRE Standards Europe Her
92. n HP supply go to www hp com go anticounterfeit Any product repair required as a result of using used supplies is not covered under warranty Supply status and features depending on supply status will not be available Service or repairs that are required as a result of using non HP supplies are not covered under HP warranty To continue printing press the Resume button 1 Make sure the product is turned on 2 sure the USB cable is connected securely to the product and the computer Page Too Complex The product cannot process the page Press the Resume button to continue printing the job but output might be affected Printer Mispick The print engine has failed to pick up a piece of media Reload the media in the input tray and press the Resume 5 button to continue the job 74 Chapter 2 Solve problems ENWW Alert message Printing Description The product is printing a document Recommended action Wait for printing to finish Rear Access Door Open The door is open Close the door If the message persists when the door is closed check the sensor flag of the rear door assembly If the flag is damaged replace the rear door assembly Replace lt Color gt cartridge The product has been configured to stop when the supply level is very low The product indicates when a supply level is very low Actual cartridge life remaining may vary Consider havin
93. n problems Use the information in the following table to solve these problems Alert message Black Cartridge Low Description The Black Cartridge Low setting is customer configured on this product If it is customer configured the print cartridge is nearing the estimated end of its useful life Recommended action If a customer has configured this setting the product indicates when a print cartridge level is low Actual cartridge life remaining may vary Consider having a replacement available to install when print quality is no longer acceptable The print cartridge does not need to be replaced now This alert displays only if the product is configured to stop when the print cartridge reaches the very low threshold Black Cartridge Very Low The print cartridge is at the estimated end of its useful life Print quality may decrease Choose a reminder option or replace print cartridge when quality becomes unacceptable To ensure optimal print quality HP recommends replacing the print cartridge at this point You do not need to replace the print cartridge at this time unless print quality is no longer acceptable Actual print cartridge life may vary Once an HP print cartridge has reached very low HP s Premium Protection Warranty on that print cartridge has ended All print defects or cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be d
94. n result in addition to damage to the product The power must be on for certain functional checks during troubleshooting However disconnect the power supply during parts removal Never operate or service the product with the protective cover removed from the laser scanner assembly The reflected beam although invisible can damage yovr eyes The sheet metal parts can have sharp edges Be careful when handling sheet metal parts CAUTION Do not bend or fold the flat flexible cables FFCs during removal or installation Also do not straighten pre folds in the FFCs You must fully seat all FFCs in their connectors Failure to fully seat an FFC into a connector can cause a short circuit in a PCA NOTE To install a self tapping screw first turn it counterclockwise to align it with the existing thread pattern and then carefully turn it clockwise to tighten Do not overtighten If a self tapping screw hole becomes stripped repair the screw hole or replace the affected assembly TIP For clarity some photos in this chapter show components removed that would not be removed to service the product If necessary remove the components listed at the beginning of a procedure before proceeding to service the product Chapter 1 Removal and replacement ENWW Electrostatic discharge A CAUTION Some parts are sensitive to electrostatic discharge ESD Look for the ESD reminder when removing product parts Always perform service work at an ESD pr
95. omponents sais 61 63 General circuit diagram Fo Pre PRI EN 64 Internal print quality test pages iusserat nen rr denn rti vta Dia 65 Print quality troubleshooting page sss 65 ENWW ENWW Interpret the Print Quality Page 65 pap r oet ate 66 Print configuration pae aseo trad qd tao eas US 66 Prinkgualily treubleshoofiriq T60l5 dtr sectio eo red Ong Do eu a 67 Repetitive image defects ruler 67 Calibrate the product S a sna otl otro RON SEVERUS 67 Interpret control panel light patterns cerent m te Pot reda deb cruda 68 Status alert messages scc at e hada di e SERA 71 Clear Cera 77 Prevent paper AMS E 77 d 78 Clear jams from the input tray undermine 78 Clear jams from the output DII EROR HA aC DR GG 80 Clear jams from the rear om PR ed ve aao sube Ed 81 The product does not feed e v HERE Ro Qaa t Ef ER i AR 82 The product feeds multiple sheets sse nennen 82 Solve image quality problems 83 Image deteetsdable ie om teet ostio he toc a tas e EAR ON eerte od 83 Cle
96. ond or rough paper AaBoCc NOTE For best results use a sheet of LaserJet transparency If you do not have any transparencies you can use copier grade media 60 to 163 g m 16 to 43 that has a smooth surface 1 Make sure that the product is idle and the Ready light is on 2 Load paper in the input tray 3 n the Windows system tray right click the Device Settings 8 icon and then click the product name 4 Click the Device Settings tab 5 Click the Print Cleaning Page button NOTE The cleaning process takes about 2 minutes The cleaning page stops periodically during the cleaning process Do not turn the product off until the cleaning process has finished You might need to repeat the cleaning process several times to thoroughly clean the product Print configuration page The configuration page lists current product settings and properties This page also contains a status log report To print a configuration page do one of the following e Select Print configuration page on the Services tab in the Printer Preferences e Press and hold the Resume 2 button for two to three seconds to print a configuration page and a supplies status page English only 66 Chapter 2 Solve problems ENWW Print quality troubleshooting tools Repetitive image defects ruler If the product output has a consistent repetitive defect then use the table in this section to determine which part
97. ons Base product no optional trays or accessories ENWW Figure 3 1 Base product no optional trays or accessories Table 3 5 Base product Item Description Description 1 Face down output bin Rear door assembly 2 Control panel Input tray 3 Power switch Front door 4 Extension tray Top door assembly 5 Power receptacle Assembly locations 103 Covers panels and doors Figure 3 2 Covers panels and doors A02 GY LA ANA BASE MODEL pl FDS D ENWW Chapter Parts and diagrams 104 ENWW Table 3 6 Covers panels and doors Description Door front base model Door front plus mode Cover fusing Cover blanking Cover network plug base model Rear cover 2nd transfer assembly Cover top Cover low voltage power supply assembly Control panel assembly base model Control panel assembly plus model Cover left Cover right 2ND Transfer roller assy Part number RM1 7219 000CN RM1 7275 000CN RC2 9834 000CN RC2 9866 000CN RC2 9867 000CN RM1 7216 000CN RM1 7217 000CN RM1 7273 000CN RM1 7273 000CN RM1 7227 000CN RM1 7231 000CN RM1 7232 000CN RM1 7232 000CN Covers panels and doors 105 Internal assembly Internal assembly Figure 3 3 Internal assembly J130 3 P gt 0302 242 BASE MODEL VP SEE PCAs BASE M
98. or Use the HP Software for commercial timesharing or bureau use You may not sublicense assign or otherwise transfer the HP Software except as expressly provided in this EULA 5 PROPRIETARY RIGHTS All intellectual property rights in the Software and User Documentation are owned by HP or its suppliers and are protected by law including applicable copyright trade secret patent and trademark laws You will not remove any product identification copyright notice or proprietary restriction from the Software 6 LIMITATION ON REVERSE ENGINEERING You may not reverse engineer decompile or disassemble the HP Software except and only to the extent that the right to do so is allowed under applicable law 7 CONSENT TO USE OF DATA HP and its affiliates may collect and use technical information you provide in relation to i your Use of the Software or the HP Product or ii the provision of support services related to the Software or the HP Product All such information will be subject to HP s privacy policy HP will not use such information in a form that personally identifies you except to the extent necessary to enhance your Use or provide support services 8 LIMITATION OF LIABILITY Notwithstanding any damages that you might incur the entire liability of HP and its suppliers under this EULA and your exclusive remedy under this EULA will be limited to the greater of the amount actually paid by you for the Product or U S 5 00 TO THE MAXIMUM
99. ort ENWW Hewlett Packard limited warranty statement HP s Premium Protection Warranty LaserJet print cartridge limited warranty statement HP s LaserJet imaging drum limited warranty statement for replacement imaging drums Data stored on the print cartridge and imaging drum End User License Agreement OpenSSL Customer self repair warranty service Customer support Repack the product 115 Hewlett Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet Professional CP1025 CP1025nw One year product exchange HP warrants to you the end user customer that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or equivalent in performance to new HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be unin
100. otected workstation or mat or use an ESD strap If an ESD workstation mat or strap is not available ground yourself by touching the sheet metal chassis before touching an ESD sensitive part Protect the ESD sensitive parts by placing them in ESD pouches when they are out of the product Required tools ENWW 2 Phillips screwdriver with a magnetic tip and a 152 mm 6 inch shaft length Small flat blade screwdriver e Needle nose pliers e ESD mot or ESD strap if one is available e Penlight optional CAUTION Always use a Phillips screwdriver callout 1 Do not use a Pozidriv screwdriver callout 2 or any motorized screwdriver These can damage screws or screw threads Figure 1 1 Phillips and Pozidriv screwdriver comparison Electrostatic discharge 3 Service approach Before performing service e Remove all paper from the product e off the power using the power button WARNING The power button must be turned off before performing service Failure to turn off the power leaves the fuser engaged and prevents it removal e Unplug the power cable and interface cable or cables e Place the product on an ESD workstation or mat or use an ESD strap if one is available If an ESD workstation mat or strap is not available ground yourself by touching the sheet metal chassis before touching an ESD sensitive part e Remove the print cartridges and imaging drum After performing service e
101. pe cmd b Type ping followed by the service set identifier SSID for your network c If the window displays round trip times the network is working 4 Make sure that the router or product connects to the same network that your computer connects to Print a configuration page b Compare the service set identifier SSID on the configuration report to the SSID in the printer configuration for your computer c the numbers are not the same the devices are not connecting to the same network Reconfigure the wireless setup for your product 96 Chapter 2 Solve problems ENWW Service mode functions Product resets To restore the product to the factory default settings follow these steps 1 Turn the product off 2 the product on and while it is initializing press and hold both control panel buttons at the same time until all lights blink in unison Product updates Software and firmware updates and installation instructions for this product are available at www hp com support cp 1020series Click Downloads and drivers click the operating system and then select the download for the product ENWW Service mode functions 97 98 Chapter 2 Solve problems ENWW 3 Parts and diagrams e Order paris by authorized service providers e How to use the parts lists and diagrams e Assembly locations e Covers panels and doors e Internal assembly e PCAs e Alphabetical parts list e Numerical parts
102. print cartridge reaches the very low threshold Cyan Cartridge Very Low DC Controller Error The print cartridge is at the estimated end of its useful life Print quality may decrease Choose a reminder option or replace print cartridge when quality becomes unacceptable The product has experienced an internal error To ensure optimal print quality HP recommends replacing the print cartridge at this point You do not need to replace the print cartridge at this time unless print quality is no longer acceptable Actual print cartridge life may vary Once an HP print cartridge has reached very low HP s Premium Protection Warranty on that print cartridge has ended All print defects or cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement Turn off the product and disconnect the power cable from the product Wait 30 seconds and then reconnect the power cord and turn on the product Wait for the product to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Use the power button to turn on the product If the problem persists replace the engine controller assembly Engine Communication Error The product experienced an internal communication error Turn off the product and disconnect the power
103. r The secondary transfer roller is deformed or has deteriorated Replace the secondary transfer roller The developing roller is deformed or has deteriorated Replace the developing cartridge of the color that matches the defect The primary charging roller or photosensitive drum is deformed or deteriorated Replace the image drum cartridge The fuser film is deformed or has deteriorated Replace the fuser delivery assembly The high voltage power supply is defective no transfer bias output Replace the ECU 86 Chapter 2 Solve problems ENWW Problem The toner is not fully fused to the paper Some color is misregistered Cause The fuser film or pressure roller is scarred or deformed Solution Replace the fuser delivery assembly The fuser control circuit is defective Replace the low voltage power supply The thermistor is defective Replace the fuser delivery assembly The fuser heater is defective The product is incorrectly calibrated Replace the fuser delivery assembly Calibrate the product The ITB unit is defective The ITB_TOP sensor is defective Replace the ITB Toner smears appear on the media The product has residual paper Remove the residual paper Poor contact exists in the primary charging bias of the imaging drum cartridge Clean the contacts of both the imaging drum cartridge and the pro
104. rays or accessories 103 Covers panels and t Dota edi 104 Internal assemble oe aor ed 106 108 ENWW 1 ENWW Removal and replacement e Introduction e Removal and replacement strategy e Electrostatic discharge e Required tools e Service approach e Removal and replacement procedures 2 Introduction This chapter describes the removal and replacement of field replaceable units FRUs only Replacing FRUs is generally the reverse of removal Occasionally notes and tips are included to provide directions for difficult or critical replacement procedures HP does not support repairing individual subassemblies or troubleshooting to the component level Note the length diameter color type and location of each screw Be sure to return each screw to its original location during reassembly Incorrectly routed or loose wire harnesses can interfere with other internal components and can become damaged or broken Frayed or pinched harness wires can be difficult to find When replacing wire harnesses always use the provided wire loops lance points or wire harness guides and retainers Removal and replacement strategy A WARNING Turn the product off wait 5 seconds and then remove the power cord before attempting to service the product If this warning is not followed severe injury ca
105. reless PCA d Release one tab callout 1 and disconnect one connector callout 2 on the back of the wireless PCA Figure 1 24 Remove the ITB assembly 1 of 16 b Remove three screws callout 1 NOTE Base products have only two screws and the appearance of the formatter may be slightly different from what appears in Figure 1 24 Remove the ITB assembly 1 of 16 on page 29 ENWW Removal and replacement procedures 29 2 Disconnect three connectors callout 2 and remove the formatter callout 3 Figure 1 25 Remove the ITB assembly 2 of 16 3 Release one tab callout 1 and remove the cable cover callout 2 Figure 1 26 Remove the ITB assembly 3 of 16 4 Disconnect one connector callout 1 30 Chapter 1 Removal and replacement ENWW ENWW 5 6 Release cables callout 4 from the cable clips callout 2 and the cable guide callout 3 Figure 1 27 Remove the ITB assembly 4 of 16 Release one tab callout 1 and remove the left side arm callout 2 of the rear door Figure 1 28 Remove the ITB assembly 5 of 16 v eee eeee w 9 Removal and replacement procedures 31 7 Release the hook callout 1 of the ITB fuser spring and turn the spring callout 2 frontward Figure 1 29 Remove the ITB assembly 6 of 16 32 Chapter 1 Removal and replacement ENWW 8 Turn the ITB fuser part callout 1 frontward callout 2
106. renberger Strasse 140 D 71034 B blingen FAX 49 703 1 14 3143 www hp com go certificates USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise Idaho 83707 0015 Phone 208 396 6000 134 Appendix Regulatory information ENWW Declaration of conformity wireless models Manufacturer s Name Manufacturer s Address declares that the product Product Name Regulatory Model Number Product Options Print Cartridges Declaration of Conformity according to ISO IEC 17050 1 and EN 17050 1 Hewlett Packard Company DoC BOISB 1001 01 rel 1 0 11311 Chinden Boulevard Boise Idaho 83714 1021 USA HP LaserJet Professional CP1025nw BOISB 1001 01 SDGOB 0892 Radio Module ALL CE310A CE311A CE312A CE313A conforms to the following Product Specifications SAFETY EMC Radio ENERGY USE Supplementary Information The product herewith complies with the requirements of the R amp TTE Directive 1999 5 EC Annex IV EMC Directive 2004 108 EC and the IEC 60950 1 2005 EN60950 1 2006 IEC 60825 1 2006 EN 60825 1 2007 Class 1 Laser LED Product IEC 62311 2007 EN 62311 2008 GB4943 2001 CISPR22 2005 A1 EN55022 2006 A1 Class EN 61000 3 2 2006 EN 61000 3 3 1995 A1 2 EN 55024 1998 1 2 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 4 GB9254 2008 GB17625 1 2003 EN 301 489 1 V1 8 1 EN 301 489 17 V1 3 2 EN 300 328 V1 7
107. replacement sissies ro dro pus oe uv dux s Des E i ps eee 1 jo no p p NN DE M 2 Removal and replacement strategy 2 DO 3 Reguined Tools 3 cee een Men ete ee ar eres ee mee ere eee eee ree ene eee ee 4 Before performing service ssi aside vcr en sa o tata on Cia da pd REG e RE i ted 4 After performing qa pakima einst n s M dE 4 disc SERVICE M 4 Pita aH tes cocotte ele TEE E ERRA 4 men ean kane ees ome ae rn tee ee eee 5 Removal and replacement procedures 6 Replace the print cartridges 2 born tet eap ista tct GR 6 Replace the imaging drum 9 13 Secondary 14 Separation pad assembly 15 Remove the separation pad assembly 15 Piekup roller P 16 Remove the pickup roller assembly cccccsccccessceeeeeeseeeeeeseeeeenneeeessaees 17 do que PTT 18 Right cover assembly 18 Remove the right cover assembly 18 Left cover assembly 19 Remove the left cover assembly
108. specified parameters e 5 the product exposed to ammonia gas such as that produced by diazo copiers or office cleaning materials NOTE Diazo copiers produce ammonia gas as part of the coping processes Ammonia gas from cleaning supplies or a diazo copier can have an adverse affect on some product components for example the imaging drum e 15 the product exposed to direct sunlight Paper e Does the customer use only supported paper e 5 the paper in good condition no curls folds or distortion e 15 the paper stored correctly and within environmental limits Input tray e 15 amount of paper the tray within specifications e 5 the paper correctly placed in the tray e Are the paper guides aligned with the stack Cartridge e Are the developing cartridges and the imaging drum installed correctly and firmly seated Transfer roller and fuser e transfer roller and fuser installed correctly Covers e Are the top front and rear doors firmly closed Condensation e Does condensation occur following a temperature change particularly in winter following cold storage If so wipe affected parts dry or leave the product on for 90 to 120 minutes e Was a cartridge opened soon after being moved from cold to a warm room If so allow the cartridge to sit at room temperature for 1 to 2 hours Miscellaneous e Check for and remove any non HP components for example a print cartridge from the product e Remove the produ
109. stall when print quality is no longer acceptable The print cartridge does not need to be replaced now This alert displays only if the product is configured to stop when the print cartridge reaches the very low threshold Magenta Cartridge Very Low Manual feed Non HP lt Color gt Cartridge Not Connected The print cartridge is at the estimated end of its useful life Print quality may decrease Choose a reminder option or replace print cartridge when quality becomes unacceptable The product is set for manual feed mode A non HP supply has been installed This message appears until an HP supply is installed or you press the Resume 2 button The product software cannot communicate with the product To ensure optimal print quality HP recommends replacing the print cartridge at this point You do not need to replace the print cartridge at this time unless print quality is no longer acceptable Actual print cartridge life may vary Once an HP print cartridge has reached very low HP s Premium Protection Warranty on that print cartridge has ended All print defects or cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement Load the correct media into the tray and then press the Resume button to print the job If you believe you purchased a
110. supply assembly 4 of 6 8 Remove three screws callout 1 9 Disconnect one connector callout 2 and pull out the low voltage power supply assembly callout 3 Figure 1 61 Remove the low voltage power supply assembly 5 of 6 v lt vve ENWW Removal and replacement procedures 51 10 Disconnect three connectors callout 1 and remove the low voltage power supply assembly callout 2 Figure 1 62 Remove the low voltage power supply assembly 6 of 6 A a 52 Chapter 1 Removal and replacement ENWW 2 Solve problems ENWW Solve problems checklist Troubleshooting process Tools for troubleshooting Clear jams The product does not feed automatically The product feeds multiple sheets Solve image quality problems Clean the product Solve performance problems Solve connectivity problems Service mode functions Product updates 53 Solve problems checklist Follow these steps when trying to solve a problem with the product Step 1 Make sure that the product is set up correctly Step 2 Check the cabling or wireless connection network models only Step 3 Check to see if any control panel lights are lit Step 4 Check the paper Step 5 Check the software Step 6 Test print functionality Step 7 Check the supplies Step 8 Try sending a print job from a computer Step 1 Make sure that the product is
111. terrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries regions states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country region to country region state to state or province to province HP s limited warranty is valid in any country region or locality where HP has a support presence for this product and where HP has marketed t
112. that meets HP specifications or running a cleaning page Image defects table The following examples illustrate problems that would affect all the pages that you print whether you print in color or in black only The topics that follow list the typical cause and solution for each of these examples Problem Sample Cause Solution Print is light or faded on entire Poor contact exist between the e Clean the grounding contacts page ITB and the product ground If the problem remains after contacts cleaning check the contacts for damage Replace any deformed or damaged parts e Replace the ITB e Ifthe problem persists replace the product Poor contact exists in the T1 Clean the contacts If the bias and the ITB problem remains after cleaning check the contacts for damage Replace any deformed or damaged parts e Replace the ITB e Ifthe problem persists replace the product Poor contact with the Clean the contacts product secondary transfer roller and secondary transfer roller If the problem remains after cleaning check the contacts for damage Replace any deformed or damaged parts e problem persists replace the rear door assembly ENWW Solve image quality problems 83 Problem Print is light or faded in a particular color Cause A poor contact exists in the developing bias contacts of the developing cartridge Solution e If dirty clean the contacts of the produ
113. ulatory information ENWW Certificate of Volatility ENWW Hewlett Packard Certificate of Volatility Model CP1025 Part Number CE828 Address 11311 Chinden Blvd Boise ID 83714 Volatile Memory Does the device contain volatile memory Memory whose contents are lost when power is removed Yes No If Yes please describe the type size function and steps to clear the memory below Type SRAM DRAM etc Size Function Steps to clear memory DRAM 8MB Run time firmware image print Power off printer job info during printing Type SRAM DRAM etc Size Function Steps to clear memory Type SRAM DRAM etc Size Function Steps to clear memory Non Volatile Memory Does the device contain Yes No If Yes please describe the olatile memory Memory whose contents are retained when power is removed type size function and steps to clear the memory below Type Flash EEPROM etc Size Function Steps to clear memory Serial Flash 2MB Firmware User cannot service tools can Type Flash EEPROM etc Size Function Steps to clear memory Type Flash EEPROM etc Size Function Steps to clear memory Mass Storage Does the device contain mass storage memory Hard Disk Drive Tape Backup Yes No If Yes please describe the type size function and steps to clear the memory below T
114. used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna e Increase separation between equipment and receiver e Connect equipment to an outlet on a circuit different from that to which the receiver is located e Consult your dealer or an experienced radio TV technician NOTE Any changes or modifications to the printer that are not expressly approved by HP could void the user s authority to operate this equipment Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules 132 Appendix Regulatory information ENWW Declaration of conformity base models Declaration of Conformity according to ISO IEC 17050 1 and EN 17050 1 Manufacturer s Name Hewlett Packard Company DoC BOISB 1001 00 rel 1 0 Manufacturer s Address 11311 Chinden Boulevard Boise Idaho 83714 1021 USA declares that the product Product Name HP LaserJet Professional CP1025 Regulatory Model Number BOISB 1001 00 Product Options ALL Print Cartridges CE310A CE311A CE312A CE313A confor
115. ut 4 from the cable clips callout 2 and the cable guide callout 3 Figure 1 43 Remove the fuser delivery assembly 4 of 6 40 Chapter 1 Removal and replacement ENWW ENWW 7 Remove two screws callout 1 and the carousel cover callout 2 Figure 1 44 Remove the fuser delivery assembly 5 of 6 8 Remove six screws callout 1 and the fuser delivery assembly callout 2 Figure 1 45 Remove the fuser delivery assembly 6 of 6 Removal and replacement procedures 41 Reassemble the fuser delivery assembly A When reassembling the fuser delivery assembly be sure the drive cam callout 1 for fuser pressure release is positioned as shown in the figures below Figure 1 46 Reassemble the fuser delivery assembly 1 of 2 42 Chapter 1 Removal and replacement ENWW Formatter PCA base model CAUTION ESD sensitive Before proceeding remove the following components e left cover assembly See Left cover assembly on page 19 Remove the formatter PCA base model 1 Disconnect three connectors callout 1 Figure 1 48 Remove the formatter PCA base model 1 of 2 2 Remove three screws callout 1 and then remove the formatter PCA Figure 1 49 Remove the formatter PCA base model 2 of 2 ENWW Removal and replacement procedures 43 Formatter and wireless PCA plus model A CAUTION ESD sensitive Before proceeding remove the following components e Right cover assembly See Ri
116. y are adjusted correctly for the size of paper Adjust the guides so they are touching the paper stack without bending it If you are printing on heavy embossed or perforated paper use the manual feed feature and feed sheets one at a time Clear jams 77 Jam locations Jams can occur in these locations 1 Output bin Rear door Input tray Loose toner might remain in the product after a jam This problem typically resolves itself after a few sheets have been printed Clear jams from the input tray 1 Remove the paper from the input tray 78 Chapter 2 Solve problems ENWW 2 With both hands grasp the paper and caretully pull it free from the product 3 Open and close the print cartridge door to reset the product ENWW Clear jams 79 Clear jams from the output bin A CAUTION Do not use sharp objects such as tweezers or needle nose pliers to remove jams Damage caused by sharp objects will not be covered by the warranty 1 With both hands grasp the paper and carefully pull it free from the product 80 Chapter 2 Solve problems ENWW Clear jams from the rear door 1 Open the rear door 2 With both hands grasp the paper and carefully pull it free from the product 3 Close the rear door ENWW Clear jams 81 The product does not feed automatically If the product does not pick up paper from the tray try these solutions 1 2 3
117. ype HDD Tape etc Size Function Steps to clear memory Type HDD Tape etc Size Function Steps to clear memory Author Information Name Title Email Business Unit Technical Marketing LaserJet Business Engineer Date Prepared 05 04 10 Certificate of Volatility 137 Hewlett Packard Certificate of Volatility Model Part Number Address 11311 Chinden Blvd Boise ID 83714 CP1025nw CE914A Volatile Memory Does the device contain volatile memory Memory whose contents are lost when power is removed Yes No If Yes please describe the type size function and steps to clear the memory below Type SRAM DRAM etc Size Function Steps to clear memory DRAM DDR2 64MB Run time firmware image print Power off printer job info during printing Type SRAM DRAM etc Size Function Steps to clear memory Type SRAM DRAM etc Size Function Steps to clear memory Non Volatile Memory Does the device contain non volatile memory Memory whose contents are retained when power is removed Yes No If Yes please describe the type size function and steps to clear the memory below Type Flash EEPROM etc Size Function Steps to clear memory Serial Flash 4MB Firmware User cannot service tools can Type Flash EEPROM etc Size Function Steps to clear memory Type Flash EEPROM etc Size Function Steps to clear memory
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