April 2010 Issue - Monroe Equipment
Contents
1. April 2010 roe Igniter GETTING TO KNOW YOU Donna Inman The Inside Scoop on Barry Trausenecker pi welcome Barry Trausenecker our newest member of the Monroe Equipment family With almost thirty years of experience in developing and servicing the needs of HVAC contrac tors in Wisconsin Barry is eager to grow the southeastern region of our marketplace Having worked for many HVAC distributors wholesalers and manufacturers throughout his ca Volume 1 Issue 2 Barry Trausenecker reer Barry says he has never met more professional helpful and friendly co workers than he has at Monroe Equipment With comments like that we just had to feature him in our second issue of the Igniter Barry enjoys inland lake fishing sporting clays along with upland bird hunting Currently single he has recently moved to Delafield WI DARE TO BE DIFFERENT Matt Schneider or the last several years I have been promising myself a new lawn tractor The time and cost of keeping my 1980 s John Deere run ning is beginning to wear on my nerves With the coming of spring I called several of the local John Deere Dealers and requested prices on a new X320 tractor Low and behold all of the quotes were very close in price and right around what I ex pected The last call I made was to my home town dealer He regrettably admitted that his price on an X320 would be the same as the competi tion but inquired whether anyone2. had explained the benefits of an X500 I thought his response was genius Being the sales geek that I am I started to dissect this salesman s re sponse It was obvious that this salesman realized that if he offered me a price on the same machine in the same ballpark he had less of a shot at earning my business than if he changed the discussion He knew that if he sold me on a different features and benefits set then he would in crease his overall chances One of the largest complaints I hear from our dealers especially in this economy is that consumers are looking for the lowest possible price and in most cases they are being under bid by a contractor proposing Brand G It sur prises me how many times these same dealers try to out price the com peting dealer with the same Brand G The one thing that I know for sure is that in this scenario both dealers lose and the only one that wins is Brand G There are always going to be home owners that demand the lowest price Achieving the price points that many of these customers demand is impos sible to do with a tier one product such as Armstrong Air By trying to match the low price contractors with the same low price product without different features and bene fits insures that the low price will earn the business Take a look at the Concord product from Allied Concord furnaces have two different Federal Tax Credit Qualifying models and a
3. and when a specific part was going to fail we would be at the customers door step a minute after it happened Unfortu nately I have never had those physic talents I can only rely on what my meters tell me and common sense Next time Flame Sensors and Flame rectification Page 6 The Monroe Igniter SPRING TRAINING SCHEDULE All training classes held at Monroe Equipment Training Center N50 W13941 Overview Drive Menomonee Falls WI 53051 262 783 8190 Fax 262 783 8180 Notice of cancellation for training classes must be received five 5 BUSINESS DAY prior to the class to receive a full refund No shows will not be refunded NO EXCEPTIONS Training fees will be billed to your Monroe account If you do not have an account in good standing with Monroe please include a check with your registration form REGISTRATION FORM Fax to Lynn at 262 783 8180 or email Ibeine monroeequipment com Name Company Name Phone Email Attendee S Class Attendee S Class Attendee S Class Attendee Class Up Coming Events e ale s Eo o f RE gaf A N CUUTILCT Vady FREE Lunch May 6 2010 NEW DATE Armstrong Air Dealer Meeting May 7 2010 NEW DATE __ Concord Dealer Meeting The Monroe Igniter is a quarterly publication created exclusively for customers of Monroe Equipment Inc Tole at te aly YY MONROE EQUIPMENT INC N50 W13941 Overview Drive Menomonee Falls WI 53051 Gre 262 783 8190 Fax 262 783 8180 i
4. has been created most manufacturers will list an ohm value for the igniter at room tem perature typically this is at 70 F If the heating appliance has been in Operation the igniter may be much warmer than the room temperature value at which the rating was listed Therefore the resistance measured in the field may not agree with the pub lished information Maybe of greater importance is the ampacity of the igniter the actual current being drawn while the igniter is energized Think of Ohm s and Watt s law If we have a voltage ap plied divided by resistance the an swer is the amount of amps the load is using Or power in Watts is equal to the applied voltage X the meas ured amps Here the load is the ig niter It is important to consider the pri mary or line voltage being applied to the igniter if the igniter is rated at 120 vac Is the voltage too high too low Both the primary and secon Note the start of a crack and a hot spot white chalky area This igniter should A be replaced N a VS Sample igniter from an actual jobsite The picture has been enlarged to show detail dary voltage into and out of the transformer need to be measured if the igniter operates at 24 vac as is the case with most smart valves After verifying voltage and measur ing the igniters resistance probably one of the best and easiest ways to evaluate an igniter is with your own eyes If you notice what lo
5. HP14 Armstrong SHP14M 2SHP13LE 2SHP14LE Air Split 4SCU13LE 4SCU HLE Cooling Units SCU16LT 4SHP13LE a aia Compress amp Heat Pumps Parts P 4SHP14LE 4SHP16LT or All Parts amp Compressor ASHPI8LT 4SCU18LT SBQ10 SCU10 2SCU13LB 2SHP13LB SCU10B SHP10C Limited lifetime warranty applies to the original owner in private occupied residences All other applications or when residence is sold carry a 20 year limited warranty from the date of installation subject to proof of purchase Primary and secondary heat exchangers are covered by limited lifetime warranty unless specified otherwise The provisions of the Beckett Burner warranty are 12 months from the date of installation or 18 months form the date of manufacture whichever date occurs first for the following components nozzles Honeywell controls and White Rodgers controls Residential products used in commercial applications and all 3 phase units carry a 1 year parts 5 year compressor and 10 year heat exchanger warranty Replacement cooling chassis for noted models have same warranty as new units Units produced prior to 1991 carried 5 year limited warranties on gas heat exchangers tainless steel heat exchangers on N models carry a 20 year prorated warranty Full credit in years 1 through 10 declining by 10 each year thereafter Additional Five 5 Year Limited Extended Parts Warranty Registered after January 1 2009 for all Heat
6. a Residential Product Non Direct Vent NDV Direct Vent DV C Series 3 Phase products carry a 2 year warranty on all parts REQUIREMENTS FOR 10 YEAR EXTENDED PARTS WARRANTY ON ARMSTRONG AIR AND CONCORD Allen Ausprung 1 Must be residential application original owner occupied single family residence Commercial applications NOT ALLOWED 3 Equipment must be registered online at www alliedairwarranty com within 60 days of date of installation or occu pancy to qualify for the 10 year parts warranty 4 The unit must be part of a COMPLETE AHRI MATCHED SYSTEM and installed by a state certified or li censed contractor 5 For customer inquires contact SANDY BURNS at Monroe Equipment Inc 1 800 242 9398 Page 5 The Monroe Igniter HOT SURFACE IGNITERS Kenneth Jung he question always comes up at what ohm value is the ig niter bad or when should we replace the hot surface igniter The only true answer 1s when there is infinite resistance and the igniter fails to glow I realize from a service and sales perspective this may not be what you want to hear but it is the truth Let s take a look at the whole picture The various igniters on the market today have all been designed around one or two specific criteria One the ignition control or the gas valve the igniter is connected to 1 e smart valve technology and secondly the voltage the igniter is intended to work at Once the igniter
7. ing amp R410a Residential Product Page 4 The Monroe Igniter WARRANTY CONTINUED CONCORD Quality heating and cooling products peoeuct OUa 5 Year 6 10 Year 10 Year 20 Year Lifetime Category Series RG90 RG93 CG90UA CG90UB CG90TB CG90CA All Parts CORO NDY OO ODY cer Te Concord CG90CB Heat Exchanger Exchangers Gas Fired Furnaces RG80 CG80 All Parts Heat Exchanger Concord Oil Fired RLU F RLB R RLH F R All Parts Heat Exchanger Furnaces er BCU BCZ CAM EFC EFV CAC CAU CSH C2E EC1P r o EM1P EU1P EH1P U2E RBC All Parts RBCS2 RBCS2 V RC12 RC13 RH12 RH13 CCU12 CCU14 CH14 2HP14 Compressor 2AC14 Concord Units amp Heat CH13 2HP13 Pumps All Parts Compressor Limited lifetime warranty applies to the original owner in private owner occupied residences All other applications or when residence is sold carry 20 year limited warranty from the date of installation subject to proof of purchase Primary and secondary heat exchangers are covered by limited lifetime warranty unless specified otherwise The provisions of the Beckett Burner warranty are 12 months from the date of installation or 18 months form the date of manufacture whichever date occurs first for the following components nozzles Honeywell controls and White Rodgers controls Additional Five 5 Year Limited Extended Parts Warranty Registered after January 1 2009 for all Heating amp R410
8. nfo monroeequipment com Copyright 2010
9. oks like a potential crack or split potential hot spots white chalky areas or areas that do not glow white hot or maybe areas that do not glow at all These would be definite reasons to insist on igniter replacement Otherwise if the igniter glows properly and the gas ignites it definitely isn t broke One other note here never touch the ig niter material with your fingers The natural oils and or dirt on your fin gers will create hot spots on the ig niter and greatly reduce the life of the igniter One manufacture provides the fol lowing in their service manual A resistance value between 50 300Q means that the hot surface igniter is OK Does this really mean that at 45 or 305Q the igniter is bad How about the possible inaccuracy of the meter you are using The actual measurement of this igniter was 95 Q s at room temperature and 170 220 Q s after the burner was off for 10 minutes you decide I know I know this goes right back to the opening line in this arti cle This is something you as a ser vice technician or as a company need to come up with and agree upon It might be beneficial for you to start a chart listing all of the igniters you and your technicians come across and the ohm values measured Share this information It is the only true way to gain enough information to make an educated decision of what is good and what is not If we had the ability to look into the future and know how
10. ough they would like to Offering financing and accepting credit card payments gives your buyers more flexibility and gives you more business If you aren t accepting credit cards and you don t offer financing your competitor might be can you afford to pass up on those sales There are several banks and merchant service providers to choose from for consumer finance options and credit card so lutions For anybody who is not collecting the full payment up front are you protecting your lien rights Watch for the next newsletter FAXING ORDERS TO MONROE Ron Wilson p you know you can fax in your orders Faxing in your orders saves time and helps with orders being processed correctly We have Monroe Equipment Parts Reorder Fax Forms available for you to use They are simple to use Simply fill out the order form and fax it to 262 783 8184 After we process your order we will send you an order ac knowledgement that you can double check your order to make sure it is correct and being sent to where you want it when you want it Faxing works great for special orders also After placing a special order by fax we will fax back a quote for that special order After you look over the quote to verify the product being ordered is correct sign off on it and fax it back to us We will then process your order Faxing is a simple way for all of us to be sure orders are processed in a timely manner and correctly We know time is money and getting
11. time tested clam shell heat exchanger design There is an entirely new platform of Concord condensing units designed to have many of the features and bene fits of products priced twice as high Monroe Equipment backs up these products with all the services that you have grown to rely on including daily delivery engineering services training and technical support When confronted with needing a competitively priced product dare to be different and offer Allied Air quality equipment at or below a Brand G price Page 2 The Monroe Igniter DO YOU COLLECT 100 OF THE J OBS YOU SELL Lisa Swance hen you have a service call ask the customer if they will be paying by cash check or charge During a sales call notify the homeowner of the payment types you accept or ask if they would like for you to arrange fi nancing for them Policy should be to collect the entire balance of the job before you leave the home Trying to collect money later becomes much more challenging Some consumers may have the best intentions to pay you but then something else comes up Others may never have intended to pay Do you offer financing Do you accept credit cards If not you may be losing out on sales Many of today s buyers make their purchases using plastic Maybe the homeowner has enough money in the bank to allow them to buy the lower cost equipment you are offering but they might not have enough to purchase the up grade even th
12. you the right product on time is our number one goal Page 3 The Monroe Igniter WARRANTY SIMPLIFIED Allen Ausprung W all know that warranty is at best confusing To help you understand it better we have included a chart for both Armstrong Air and Concord products explaining the limited warranty periods There is also a list of re quirements after the Concord chart on page 4 for Extended warranties for Arm strong Air and Concord units IARMSTRONG Limited Warranty Periods R there s comfort in strength Category Series G2D80 G2D80V GID90AH Heat Pachangers G1D91 G1D93 G2D93 G2D95 ai G2D95V GCH80E GUH80E Parts All Parts Armstrong GH90 GC93 GU93 GU95 GCK Air Gas Fired GUK Furnaces a on Non Direct G1D80 GIN80 GCHS8OB All GUH80B GCJ GHJ GUJ All Parts a Heat Exchanger Heat Exchangers on Direct Vented G2D80 G2D80V G2D95VG CH80E GU H80E G2D93 and other Heat Exchangers Heat Exchanger Vented G2D80 GI1N80 Armstrong All Air Oil Fired LB LBF R LHF R LUF Parts All Parts Furnaces Armstrong BCU BCS2 BCS2V BCZ CAM Air EFC EC1P EH1P EM1P EU1P All All Parts Air Handlers CSH C2E U2E M2E EFV MB Parts amp Coils MC CAC CAU H2E MBV GCH80E GU SCU10E SCU10G SCU10H SCU12 SCU12G SCU12H SCU13 SCU13H SCU14 SCU14M 2SCU13LE 2SCU14LE All peeves SHP10E SHP10G SHP10H Parts P SHP12 SHP12G SHP12H SHP13 SHP13M S
Download Pdf Manuals
Related Search