Technical Services Guide to Congo Service Manual
Contents
1. 5 Congo Power Supply Cable Upgrade Kit Service Note 7 Congo Power Supply Configuration Service Note 13 Congo First Generation Processor 19 Congo First Generation Panel PCBs 20 Congo Hardware 21 Software 23 Troubleshooting 25 Congo 25 27 Universal 5 28 Commonly Used Programming Commands 29 Congo 5 0 Local Serial 34 Congo 5 0 Network Serial Commands 35 Congo 5 0 Network Relay Commands 36 Congo Receiving Relay Commands 37 Congo Facepanel Firmware Update 38 Congo Re image HD 40 Congo Across a Routed Network 43 Technical Services Guide to Congo Chapter 1 How it fits into ETC At first glance many ETC customers said What happened Where did this come from This is not the ETC know When Congo came on the scene at ETC it was a mystery to many longtime ETC customers Congo was also a lost mystery to many long time ETC employees When Congo came on the scene ETC was a mystery to many customers2. woy jou ejosuoo ay sepis HLO uo dn y usy ay uedo oj JO aoad yuso o aoad 00 ong e asn oj peau esiweoop uin ejosuoo Jepun un 2 ees NOA iun aige ejosuoo uedo F005gOLEZ apis ins dne 4 20059012 M ajquiassesiq A quiasse euo Aeq gt e pori S9duomun4 ge CE Sty aBpug ued soe 4 POOH eui C C N Congo First Generation Face Panel Page 20 Congo Hardware Notes avab C O N G CY hardware Notes Monitors gt You must always have a monitor plugged into Port 1 Login screen and the browser docks on only monitor 1 gt Monitor Arms only support a 15 or smaller monitor This arm uses the Industry standard mounting holes Vesa Mount IO amp Indicators gt 2 DMX outs 2 led indicators indicate that there is dmx going out of the port Sensing post driver chip indicating the chip is good Spare DMX driver Chips There are no spare chips You can remove the driver chips from the RFU Line 2 chips just to the right of the DMX driver chips 75176 Midi In Out LED
3. CONGO Technical Services Guide to Congo Service Manual Revision A Copyright 2008 Electronic Theatre Controls Inc All Rights reserved Product information and specifications subject to change Part Number None Rev A Released May 2008 ETC Emphasis Ex ression Insight Imagine Focus Express Unison Obsession ETCNet2 EDMX Source Four Sensor and WYSILink are either registered trademarks or trademarks of Electronic Theatre Controls Inc in the United States and other countries The name WYSIWYG is a trademark of CAST Lighting Limited Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States and other countries Dell9 is a registered trademark of Dell Computer Corporation HP and Compaq and the names of HP and Compaq products referenced herein are either trademarks and or service marks or registered trademarks and or service marks of HP and or its subsidiaries Autodesk and AutoCADO are registered trademarks of Autodesk Inc in the United States and other countries All other trademarks both marked and not marked are the property of their respective owners Table of Contents How it fits into 1 A brief history 1 So how does Congo fit in 2 Hardware History 3 BOOM C T 3
4. b Tie down the cable loom to this pad so that the cable is free of touching the memory module and all other internal components Step 8 Secure the hard drive and floppy drive cable loom connectors with silicone a Add a strip of silicone on the hard drive and floppy drive cable connectors Silicone here Congo Power Supply Upgrade Kit Service Note Page 10 of 12 Electronic Theatre Controls Inc ETC Service Note Congo Power Supply Cable Upgrade Kit b Add a strip of silicone at the hard and floppy drive cable connection to secure the connectors in their sockets Silicone here TM i Ti Step 9 Close the EMC cage lid and reinstall the 11 screws removed Step 2 Step 10 Replace the two mounting screws located underside the facepanel with two M3 x 6mm standoffs Standoff s here s TELL L free d VH LE E VM t Wi II T Fal dg dd e i Yr t Congo Power Supply Upgrade Kit Service Note Page 11 of 12 Electronic Theatre Controls Inc ETC Service Note Congo Power Supply Cable Upgrade Kit Step 11 Un mount the power supply by loosening the self locking nuts a Locate the connector of the user interface facepanel power b Unplug this connector and plug it into the direct power supply cable loom Reference the graphic below for clarification Self locking nuts Board
5. e Ensure the fuse at the power input connection is good e Open up the console and verify that the battery backup fuse is in place and has continuity note this fuse looks like an automotive fuse e Ensure the long ATX power cable is 1 cable not 5 ATX power extensions plugged into one another If they are several power cables plugged into one another ship customer the power loom replacement kit 7310K1001 e fthe console is still now powering up the customer may have a defective power supply Replace the supply Console powers up for about 45 seconds then shuts itself down 1t amp 204 Generation Consoles e Console power supply serial cable may have come loose from the mother board Check the power supply serial cable so that it has connectivity to either the external motherboard serial port 15t Generation or the internal serial port inside the motherboard cover 27 Generation e Verify that the Windows UPS settings are correct Use serial port 1 for 1 generation consoles and serial port 2 for and generation consoles Follow the Congo Power configuration document for instructions on verifying these settings note you will have about 20 seconds after the console reaches windows to make and save the changes in the control panel OS Not Found error message displayed on monitor 1 The console will not finish booting if this message is displayed e Hard Drive has either died or become disconnected
6. oV 12V User Interface Face Panel ov 12V Transition Board USB Hub Central Processing Unit Step 12 Close the console facepanel and secure it with a quarter turn of the quick release latches Note The console should automatically boot when power is applied In the unlikely event that a console does not start after mains supply is applied it is possible to start the console by pressing the Reset button The Reset button functions slightly different than before this upgrade To reset console hold the Reset button for more than 5 seconds This will shut down the console To re start the console after the above step press the reset button once This will power up the console again Step 13 Locate the Reset label from the upgrade kit and place it on the rear panel of the Congo console in the location indicated in the graphic below Place label here Step 14 Re Configure the UPS service Power fail Options Configuration a Reference the Congo Power Supply Configuration Service Note for instructions Congo Power Supply Upgrade Kit Service Note Page 12 of 12 Electronic Theatre Controls Inc Service Note Congo Power Supply Configuration Overview Currently the Congo power supply will start to shut down the system at any short power interruption With the settings detailed below the console will keep working for 2 minutes before it initiates the shutdown Additionally it wi
7. Live 2 a Taskbar and User Accounts Windows Wireless Start Menu Firewall Network Set Congo Power Supply Configuration Service Note Page 14 of 18 Electronic Theatre Controls Inc ETC Service Note Congo Power Supply Configuration Service Note Step 5 Click the UPS tab Power Options Properties Power Schemes Advanced Hibernz ei Select the power scheme with appropriate settings for this computer Mate that changing the settings below will modify the selected scheme gt Power schemes Save 45 Delete Settings for Home Office Desk power scheme Turn aff monitor Never Turn off hard disks Never System standby Mever Step 6 Click the Select button x Power Schemes Advanced Hibernate UPS Uninterruptible Power Supply Status Current power source AC Power Details Manufacturer Generic 5 Model Custom Configure Step 7 Click the Next button UPS Selection Select manufacturer On part COM Select model Custom a Congo Power Supply Configuration Service Note Page 15 of 18 Electronic Theatre Controls Inc ETC Service Note Congo Power Supply Configuration Service Note Step 8 Enable the Low Battery UPS Interf Confi tion On COM1 checkbox and click the Negative radio button UPS Signal Polarity Your co nfig
8. go blank Typically only 1 of the 2 The screen will still be backlit but no text will be visible on the screen This is due to a firmware problem on the console The only workaround as of April 2008 is to turn off the power to the console and or external power supply and back on Universal Problems Upgrade Software button will not unlock within the System settings screen When customers are upgrading from software version 4 2 0 and later they will need to manually install the application To do this you will need to click advanced settings to get into windows Browse to the USB drive double click the Congo exe application Follow the on screen instructions The Console will reboot All versions past 4 2 1 will install software properly via the software update button Technical Services Guide to Congo Chapter 5 Congo Tips and Tricks Commonly Used Programming Commands Split Screen Toggles Vertical Horizontal Tab Down Arrow Split Setup Browser Group Master Ke Focus Master Ke Beam Master Ke Place existing All Palette on a Master Place existing Sequence on the Main Seq Playback Playback Setup Default Go Time Setup Step Level Enable Lamp On Lamp Off or Idle Modify Park Congo Tips and Tricks 29 30 Patch 1 to 1 Channel Output Editor Software Prior to V5 0 Press Output to open the Output Editor Press Modify 2 times to active patch mode Output Modify Confirm
9. on any of the monitors remove the video card and power the console up with just 1 monitor connected directly to the motherboard monitor 1 If the console boots with just 1 monitor attached replace the video card This video card can cause monitor 1 not to function as well as 2 amp if it s not seated properly is causing a short somewhere on the power pins of the AGP connector Console Boots up in offline Does not offer server backup client as an option Early software versions 4 1 booted too quicly for windows to recognize the USB dongle inside the console The application started prior to Windows loading the drivers for the dongle Verify the customer is running a version of Congo that is at least 4 2 X and higher If not UPGRADE to a newer version of code If your customer is running a newer version of code the transition board that the dongle is plugged into may not be receiving power or a USB connection Try rebooting the console before opening the console If the console is still not offering up Server Backup Client as an option open up the console and re seat the power header on the Transition board The USB dongle should light up If it does not remove the dongle and plug it in directly to the mother board and reboot the console If the USB dongle lights up and offers up Server Backup Client as options the transition board or associated cables are defective and need to be replaced If the dongle does not light up and offe
10. open up the Sequence list you want to insert the Master link into ocroll down to the step where the master link needs to be placed Scroll over to the MastLink column Press Modify Insert specified before Insert button is pressed should be the master number you want to link to Target level should be set to 100 for the master to play its associated content Technical Services Guide to Congo stopping a Master Link Seq to open up the Sequence list you want to insert the Master link into scroll down to the step where the master link needs to be placed Scroll over to the MastLink column Press Modify Insert specified before Insert button is pressed should be the master number you want to link to Target level should be set to 0 for the master to stop playing its associated content Congo Tips and Tricks 33 Congo 5 0 Local Serial Commands Receiving Local Serial Commands Congo JR amp Congo LightServer Congo JR and Congo LightServer can be connected to a Serial device via the Com 1 Port DB9 Connector on the back of the Console LightServer Congo 15 capable of receiving serial strings as well as sending them back to a connected device to perform a pre defined action Congo receives serial commands and needs to be pre defined in the Event List in order to execute a command Congo can receive a mixed ASCII serial string as well as a HEX serial string Below are examples of both ASCII Syntax
11. splitter will screw in all the way if it s orientation is correct It is possible to insert the DVI splitter in the wrong orientation This is the 1 cause of monitors not working e f monitors are still not working make sure that monitors were connected to the console PRIOR to powering up the console Congo JR uses Windows Embedded XP as the underlying operating system Windows will not activate any monitors unless they are present at the initial console boot Try cycling power on the console after the monitors have been connected e fthe monitors are still not working verify the video card is seated properly and replace if necessary MIDI IN OUT not working e When Congo JR started shipping it was shipped without firmware that allowed MIDI to function If a customer has MIDI that is not working go to the Browser and select About Congo The IO firmware software version will be displayed This should be version 1 0 0 90 026 or later ES Troubleshooting 27 28 Follow Firmware upgrade instructions Console LCD Screen is backlit but will not display text Sometimes the Congo JR console LCD screen will go blank The screen will still be backlit but no text will be visible on the screen This is due to a firmware problem on the console The only workaround as of April 2008 is to turn off the power to the console and back on Master LCD Screen is backlit but will not display text Sometimes a Congo JR master wing LCD screen will
12. the Com port DB9 Connector on the back of the NET3 I O Gateway Congo is capable of receiving serial strings as well as sending them back to a connected device to perform a pre defined action Congo receives serial commands and needs to be pre defined in the Event List in order to execute acommand Congo can receive a mixed ASCII serial string as well as a HEX serial string Below are examples of both ASCII Syntax Structure COM ee 00 00 40 2 00 OO Note When using ASCII characters in a serial string all space characters need to be replaced by 20 HEX Syntax Structure COM ee 09 40 4d 61 63 72 6f 32 00 00 Example Serial Event List The below listed trigger is selecting a local COM Port within the Trigger Type drop down menu The Group needs to match the same Group set in the Net 3 I O gateway configuration The gateway group is set within the Gateway Configuration Editor GCE The Description column 15 a free form text field for notes about the selected event list 5 4 Main Playback E List Trigger Type Group Description Net3 I O node COM port 1 Once a Net 3 I O Node COM port is inserted you are now able to open the event list by pressing MODIFY on the selected list Within each of the event lists you can have multiple triggers to execute an associated action macro The example below shows the 2 different types of triggers HEX amp ASCII that execute a Main
13. to Congo Facepanel There are 4 major components to the facepanel Tre Ugper Master Sectiones rte PR eee eee lhl bea bee etal beaten Ae t a Mai gt _ B mu 1 amp Upper Master Section This section of the facepanel has control over 2 LCD Screens the 5 pages of Direct Selects and control over masters 21 40 ME OP L C Lower Master Section This section of the facepanel has control over 2 LCD Screens and the lower masters 1 20 Hardware History 5 Moving Light Section This section of the facepanel has control over 1 LCD Screen 4 encoder wheels the independent section as well as the Grand Master function E Function Navigation Section This section of the facepanel has control over 2 small LCD screens the numerical keypad as well as main playback functions of the desk a Technical Services Guide to Congo Service Note Congo Power Supply Cable Upgrade Kit Overview The Congo Power Supply Cable Upgrade Kit provides a new set of power looms for reliable improvement to Congo s operation Upgrade Kit Contents Description Part Number 1 Cable teaches pad TICS Tool Requirement The following tools may be required but not supplied for this Power Supply Cable Upgrade Kit pozi or philips screwdriver 1 wire cutters nut spinner metric 7mm or adjustable wrench Upgrade Proced
14. was approached by a customer at Plasa last year who was bemoaning the fact that he could not decide whether to buy a Congo or the EOS console He said his production team was split over the 2 desks For ETC that is a big win The customer was not choosing between ETC and another manufacturer but shopping inside of the ETC product line for the solution David Lincecum The ETC mission statement says we should give our customers more than they expect This implies that we must give the what they expect To many traditional ETC customers Congo alongside EOS is more than they would expect from ETC To the newer ETC customers that may have been longtime AVAB customers EOS alongside of Congo may be more than they expect Technical Services Guide to Congo Chapter 2 Hardware History Since Congo started shipping in 2004 there have been 3 major hardware changes All of these changes have had to do with the bottom tray The face panel has remained the same since the console s inception with exception to several key cap changes Bottom Tray 1 amp Generation Bottom Tray Design This design of the bottom tray includes a power supply at the far right as well as a battery backup The battery backup is not intended to keep the console up and running indefinitely Its purpose is to keep the console up long enough for the software to recognize the power has been lost and for the show file to be saved internally on the Hard Drive to prev
15. 1CF 5644 aFA5 DOBFD5E281AD REG 52 12 i REG DWORD OxODODODO 1 8 REG DWORD 000000000 0 SECURITY REG_DWORD 000000000 0 r REG DWORD 2 Ea congo REG 5Z 12 a cache REG DWORD 000000000 0 9 Networking B JETCNet2Edmxoft REG DWORD 000000001 1 SB Sytem SE ETCNetzSyshemP REG DWORD 0 0000000 10 B S9 Users SE LogicalNetwerk DWORD 0200000001 1 lab PreferrediPAddress REG 57 10 101 201 103 REG DWORD 00000000 0 d m REG 52 Modify The Following Pop up will appear Value BecessL ayerPublicationM ulticast amp ddress Value data ab 1 0 20 Cancel Change the Value data to 236 1 0 203 Time to Live Setting AccessLayerPublicationMulticast T TL 2 8 note this is set as a DWORD value Key Edit DWORD Value 2 x String Value Value name Binary Value BecessL ayerPublicationM ulticastT TL DWORD Yalue Multi String Value Value data Base Expandable String Value Hexadecimal C Decimal Cancel Congo Tips and Tricks 45 The Registry Editor would then look as follows e Registry Editor File Edit View Favorites Help B8 My Computer Type FI HKEY CLASSES ROOT lab Default REG SZ H E HKEY _CURRENT_USER lab AccessLayerPublicationMulticastAddress REG 52 Elid HKEY LOCAL MACHINE 88 AccessLayerPublicationMulticastTTL REG DWORD HILL HARDWARE lab AcriGuid REG 5
16. 2 gt LA ab ACNUniverseMap REG Sz Ag ArtNet REG DWORD ze 88 AvabIP REG DWORD H E ATI Technologies SG Avab fi BackupAutoTransfer REG DWORD RY BackupModeChoice REG DWORD ongo REG 57 ABJETCNetz REG DWORD S ETCNetzEdmxoffset REG DWORD H Users ABJETCNet2SystemPriority REG DWORD H E Classes AY LogicalNetwork REG DWORD Eg Clients lab PreferredIPAddress REG SZ H E ETC AY StreamingACn REG DWORD EE alnn 46 Exit the Registry Editor Technical Services Guide to Congo
17. AB products A survey of the market and the AVAB intellectual property revealed that there was still substantial equity in the product line the existing customer base and the heritage of the systems This heritage included the AVAB controls concepts and software as well as the lead AVAB software developer Anders Ekvall The AVAB customer and dealer base were demanding a new range of products from ETC that were true to the AVAB style Strong advocates like Jean Louis and Christian from ATF and Goran Boklund from AVAB Scandinavia made it clear that our choice was not whether or not to create the products but how we would do it Longtime AVAB software developer Anders Ekvall along with his creative team Ulf Sandstrom a former AVAB employee now on his own and a newer team member Bullen Lagerbielke were emphatic that they could design a new console that would meet the needs of the AVAB customers if ETC would fund the project properly allow them to build a full team and give them enough free reign to get it done We decided to trust them and am very glad we made that decision David Lincecum The decision to build Congo was controversial at ETC We were deep into the EOS development program already and that program was to be the base for a new range of ETC controls We had a lot riding on the EOS development Congo was initially seen as a way to retain the AVAB customer base and grow our sales in Europe It s no secret that con
18. Check to make sure the Hard Drive connector is seated all the way into the hard drive The Hard drive connector should be glued to the drive via a small strip of Silicone caulk If no caulk is present the customer should get a small tube of 100 silicone and place a small bead along the edge of the connector Re seat the HD cable connector and cycle power to the console e he Hard Drive may need to be re imaged Follow instructions on Re imaging the ES Troubleshooting 25 26 Hard Drive via a USB stick 19 and 2 Generation consoles 3 generation consoles can re image via the included DVD disk After the HD Re image if the error message is still displayed the Hard Drive will need to be replaced Be sure that when replacing a hard drive from ETC that it gets the HD image placed on it prior to shipment Hard Drive part numbers do not include the image on the drive Monitors are not working or monitors 2 amp 3 are not functioning Verify that all 3 monitors have been connected to the console PRIOR to powering the console up Congo uses Windows Embedded XP as the underlying operating system Windows will not activate any monitors unless they are present at the initial console boot Try cycling power on the console Open up the console and verify that the video card is fully seated into the AGP riser slot Re seat the video card riser and video card This is located under the mother board hood If the video is still not being displayed
19. Patch by pressing Modify Patch 1 Output to 1 Channel Output Editor Software Post V5 0 Press Output to open the Output Editor Output Modify Confirm Patch by pressing Modify Patch multiple Outputs to 1 Channel or Range Output Editor Software Prior V5 0 Press Output to open the Output Editor Press Modify 2 times to active patch mode Output Thru Modify Select all outputs to 1 channel or select range patch Confirm patch by pressing Modify Patch multiple Outputs to 1 Channel or Range Output Editor Software Post V5 0 Press Output to open the Output Editor Output Thru Modify Select all outputs to 1 channel or select range patch Confirm patch by pressing Modify Patch Channel List Modify CH ID to open the Channel List Press CH ID to jump to a specific Channel Place selection box in the Dimmer Address column Option 1 Modify to place 1 Ouput Universe into the selected channel Option 2 Press Modify to open the Output Editor window Insert to place 1 Ouput Universe into the selected channel Note This can be done multiple times to insert multiple outputs into the same channel Patch Output List Software Prior V5 0 Navigate to Browser gt Patching gt Output List gt Select Desired Universe to patch within Modify Place Selection Box over the output to patch Modify Technical Services Guide to Congo Patch Output List Softw
20. Playback GO 2 Liye 5 COM Event List Item Trigger string Action Macro Description Test Execution ee Oe 00 00 40 4d 61 63 72 6f GO PB Macrol ExXxEC GO PB Congo Tips and Tricks 35 Congo 5 0 Network Relay Commands sending Relay Commands Congo uses ACTION MACROS to Activate Deactivate relays on the Net 3 I O Gateway The following table can be used as an example to Open Close relays on a Gateway residing with Group 1 on the ACN network Typically Action Macros are assigned to specific sequence steps within a sequence Syntax Structure RELAY GROUP RELAY ON OFF Note The Action Macro syntax is case and character specific Please note the spacing and commas in the listed examples Definitions RELAY Tells Congo is sending a trigger to a networked ells Ga com GROUP corresponding Node s group This can be changed Thru GCE Gateway Configuration Tells Congo Which Relay on a specific node to send the command to ON OFF Tells Congo to turn the Relay ON or Example Action Macro RELAY 1 6 ON a OO KL a a a pL icu uu eL LN astPage Fade Curve LinkToStep TimeCode Block Tracking Macro Action Macro curve 0 0 RELAY 1 6 0N Sends Relay 6 to the ON position on the I O Gateway in Group 1 36 Technical Services Guide to Congo Congo Receiving Relay Commands Congo also can receive commands from the I O Gat
21. Power Supply Configuration Service Note Page 13 of 18 Electronic Theatre Controls Inc ETC Service Note Congo Power Supply Configuration Service Note Step 3 In the Browser view click the up icon File Edit view ih Tools Advanced Help LAN or High Speed Internet Network Tasks Local 4rea Connection s Create a new connection Network cable unplugged Sek up home or small a Intel R GaDazb55xER Embedde m office network Change Windows Firewall settings gt See Also Network Troubleshooter gt gt Other Places E control Panel J My Network Places El My Documents E Computer gt Details Network Connections System Folder a d O u b Cl th e P OWe File Edit View Favorites Tools Options icon 2 2 2 Search gt Folders 2 Address E controlPanel amp Accessibility Add Hardware Add or Administrative Automatic Date a Control Panel gt Switch to Category View Options Tools Updates vw Be 9 s See Also A c Folder Options Fonts Game Intel R Internet Keyt o Windows Update Controllers Extre Opti 9 Help and Support m 5 uE Network Network Setup NVIDIA nView Phone and Power Options 2 Connections Wizard Desktop Modem Scanners and Scheduled Security Sounds and Speech Symi Cameras Tasks Center Audio Devices
22. Structure COM ee 00 00 40 2 00 00 Note When using ASCII characters in a serial string all space characters need to be replaced by 20 HEX Syntax Structure COM ee 09 00 00 40 4d 61 63 72 6f 32 00 00 Example Serial Event List The below listed trigger is selecting a local COM Port within the Trigger Type drop down menu The Group needs to remain 0 in order for the application to look for the incoming serial string on the local port as opposed to a network port coming from a Net I O Gateway The Description is a free form text field for notes about the selected event list 5 1 Main Playback Event Lists List Trigger Type Group Description Local 0 Once a Local COM port is inserted you are now able to open the event list by pressing MODIFY on the selected list Within each of the event lists you can have multiple triggers to execute an associated action macro The example below shows the 2 different types of triggers ASCII amp HEX that execute a Main Playback GO as well as a Master 11 GO command at a target level of 100 Trigger string Action Macro Description Test Execution COM ee Oe 00 00 40 GO PB COM ee 09 00 00 40 4d 61 63 72 67 32 00 00 GO M11 100 34 Technical Services Guide to Congo Congo 5 0 Network Serial Commands Receiving Network Commands All versions of Congo Congo can receive network serial commands via
23. VVVVVVV V Page 2 of 2 Congo Hardware Notes Rev C 9 06 05 Congo Hardware Notes Page 22 Chapter 3 Software Releases Since Congo started shipping in 2005 there have been 17 software releases Below is a list of the Software versions along with significant changes indicated in the Notes column Version Number _ Date Notes Initial release IO Board 1 0 4 0 1 6 21 2005 4 0 2 7 5 2005 4 0 3 7 8 2005 RWS 4 0 5 9 30 2005 07472005 Umm NI _ U Installer from MSI 9 5 2006 to EXE Key Cap Change LOWE NUM ____ 3 0 3 28 2007 4 3 7 5 2007 4 3 2 8 29 2007 4 3 3 11 12 2007 422008 Update Software Releases 23 24 Technical Services Guide to Congo Chapter 4 Troubleshooting This section will assist you in troubleshooting common problems found with Congo and Congo JR consoles Congo Console Console will not power up when the power button is flipped 181 Generation Consoles e Console was shut down with the software however the power switch was not flipped into the off position after the console shut itself down Flip the power switch into the off position for 10 seconds Flip the power switch into the on position the console should power up If the console does not power up press and hold the Reset button until the console powers up note console power switch needs to be in the on position in order for the reset button to turn the console on
24. abel JUSB_STICK Format options Quick Format Enable Compression Create a 005 startup disk using intemal MS DOS system files using DOS system files located at CAD acuments and Settings Docume Es Bes Technical Services Guide to Congo Step 5 Copy the remaining system files from the temporary directory created in step 1 Step 6 From the Backup DVD CD Copy the Ghost exe and the Congo gho files to the USB memory stick In order to Re Image the Congo Hard Drive from the USB memory stick the Congo console has to be prepared This has mainly to do with changing the boot order of the Congo console Bios Step 7 Connect the USB Keyboard and the Memory stick to the available USB ports on the back of the console Step 8 Start the console by turning on the power button in the back of the console Step 9 Keep hitting the F2 key during the startup of the system until the console has entered the BIOS settings Step 10 Change the Boot order of the system from HD as first device to USB Memory Stick as first device e This can be done by using the right arrow until you get to the Boot option Press enter Down arrow until you see your USB memory stick e Use the Buttons to move the USB stick the top of the boot order USB Flash Henory 58 Congo Tips and Tricks 41 Step 11 These settings should be saved by hitting the F10 key It will ask you to confirm the
25. anagement that occurs after an acquisition and think that the Congo project helped the whole company through that change Even as we kicked off Congo Adam Bennette started development of the Smartfade console using Anders from Sweden to do software development and Michael Lichter from our German office to do hardware development again breaking the established norms at ETC These events were only a small part of the whole integration to The New ETC but they were important catalysts So how does Congo fit in ETC is now offering its customers a choice of how they will work There are many significant differences in Congo and EOS hardware software and so on but the biggest single difference is the syle with which the operator designer and crew interface to the lighting control system While both systems control everything from dimmers to media servers they simply approach the challenges differently This changes the sales process and the buying process Some people gravitate naturally toward one platform while other customers have been surprised to find themselves crossing over Our highest sales of Congo are in France but a close second is the UK which was unexpected Much of that can be attributed to ETC Associate regional manager Jeremy Roberts who took an instant liking to the console and has done a great job of teaching his customers why he likes it Congo and EOS make a powerful team for ETC and its customers
26. are Post V5 0 Navigate to Browser gt Patching gt Settings amp Tools gt Output List gt Select Desired Universe to patch within Modify Place Selection Box over the output to patch Modify saving Screen Layouts screen layouts will capture the tabs and the formats within each on the associated monitors for recalling at a later date This is handy for saving screens in a specific location while programming and another location for playback Many programmers have a least 2 6 screen layouts depending on how they are programming To record save a screen layout Select Screen from your Direct Select Type Press TAB Direct Select Button Channel Timing Channel timing on Congo is very handy to use and can eliminate the need for multi part cues or numerous presets with wait and follow times To set a channel time oelect the Channel desired time CH ID Time Channel timing is now applied to the preset The channel timing is applied to the preset either the A or the B fader depending on your System Settings Setup gt Crossfade Tab gt Site times to A B Tap Load Chase on to a Master Handle Run the Chase Press TAP Master Key Tap the tempo with the master button Channel Chase When creating this type of chase you are essentially creating a certain of presets and placing them in a sequence and turning that sequence into a Chase Select a Group of Channels to include in the chase Set the In
27. changes Press enter The console will reboot and boot from the USB Memory stick instead of the Hard Drive Step 12 A menu should appear on screen that prompts you through the next steps of the process restore PON the iri fl d the C drive Press dis to cor aplete reinstall full disk inage Restore Cand D drive This will delete your show files Press CTRL C to ABORT AKE SELECTION BOR TE Step 13 Select if you want to re image the entire drive this includes the plays directory or just the Operating System Software partition Step 14 The imaging program will start and it will take about 30 minutes for completion nance LEN Coral 6 ALIM Local drive E21 28515 MB ARI IN IO nod Mei Step 15 After the program is completed remove s the USB TS Stick Step 16 Cycle power on the console and wait for another 10 minutes until the operating System has configured itself wait until the Congo logon disk appears The Congo desktop wallpaper will be shown quiet early in this process but it will still take several minutes until the process is completed Step 17 Update the Congo software as necessary 42 Technical Services Guide to Congo Congo Across a Routed Network In order to use multiple Congo devices across a Routed Network the below listed registry settings must be made on all the Congo devices
28. e LIPS Step 13 After all of the above steps are done click on the OK button close down the control panel and exit out of Power Options Properties HE Fower Schemes Advanced Hibernate UPS the Congo system settings Uninterruptible Power Supply dialog Status n Current power source AC Power Details Xm Manufacturer Generic Model Custom Configure Select About a Cancel i Congo Power Supply Configuration Service Note Page 17 of 18 Electronic Theatre Controls Inc ETC Service Note Congo Power Supply Configuration Service Note Congo Power Supply Configuration Service Note Page 18 of 18 Electronic Theatre Controls Inc Congo Processor Tray SO O 6 8 oun Addins Lx ger e pares eq umo yey y peuoddns jou suaquud y ANO SOLU pue spJeoqAex SOAP use SUonoeuuoo gen v 98PI 80058HO0SZcF mane dr B E ui peesu Ajo ji pea S E aua Addold bh 213 Aes 105890014 Jepuf 5 genre Congo First Generation Processor Tray Page 19 Congo Face Panel PCBs soye 8 A34 ejosuoo JI nn SLNN SM380S 2IH I3IN S3Sn 310SNOO
29. e lid Step 3 Unplug and remove the power supply cable looms a Remove only the cable ties securing the power supply cable looms in place b Remove the cable ties securing the Reset LED cable loom in place c Remove the power supply cable looms from the enclosure Step 4 Install the new power supply cable loom 1 provided in the Upgrade Kit a Connect the supply cable loom 1 between the power supply connector and the main board power connector b Route the cable loom through the opening of the EMC cage Note Be careful to retain the grommet in place around the metal edge of the EMC cage Congo Power Supply Upgrade Kit Service Note Page 8 of 12 Electronic Theatre Controls Inc ETC Service Note Step 5 A CAUTION Congo Power Supply Cable Upgrade Kit Install the new power supply cable loom 2 provided in the Upgrade Kit male female PC Supply Hard Drive Power r4 female ATX 12V Power female VGA Card Power oO g female Floppy Disk Connect the power supply cable loom 2 to the power supply Connect the first female connector to the hard disk connector Route the cable through the opening of the EMC cage Be careful to retain the grommet in place around the metal edge of the EMC cage Connect the second connector to the main board 12V extension Connect the third connector to the VGA card extension Rou
30. ent the loss of show data 219 Generation Bottom Tray Design The second bottom tray design includes the power supply moved to the left side of the console eliminating the 20 pin ATX 30 custom cable that ran from the power supply on the right to the motherboard on the left After the power supply was moved to the left side of the console the Floppy disk drive was removed to make room for the power supply Most Congo users at the time had moved away from floppy disk storage to USB external media storage If a customer still wishes to use a floppy disk it is possible through the use of an external USB floppy disk drive When moving to this design of bottom tray we also changed the power switch The power toggle switch was removed and replaced by a momentary power button This power button acts as a soft power button allowing the user to force the Hardware History 3 console off if this button is depressed for about 5 8 seconds 310 Generation Bottom Tray Design The third bottom tray design replaces the old power supply with a newer power supply that has a larger fan and provides much quieter operation When this power supply was replaced the decision was made to remove the battery backup The battery backup was replaced with a DVD drive for re imaging the hard drive A DVD is provided in the console for re imaging purposes mmi uae N ae m Technical Services Guide
31. ew play file Trackball is not controlling the mouse within the Congo software application e When trying to control the mouse within the Congo application it is possible for the facepanel trackball to become confused as to what it is controlling as the trackball has 3 uses To regain control over the trackball press the parameter button near the trackball then press cursor The trackball will now control the mouse within the application Congo JR Console will not power up e Ensure that the Congo console had the Hard power switch located on the power supply switched to the on position Press and hold the soft power switch for a few seconds The console should power up fthe console does not power up open up the console and verify that there 15 continuity between the soft power switch leads and the mother board connector There was a run of that soft power switch assembly that was heat shrunk to the switch but was not soldered e soft power switch is ok then the power supply may need be replaced Monitors are not working when connected to the DVI splitter e Congo supports 2 VGA or 2 DVI monitors or 1 of each connected to the DVI splitter that is included with the console The VGA port on the motherboard is not active Its been de activated within the BIOS If monitors are not functioning verify that the DVI splitter is plugged into the DVI monitor port in the correct orientation The 2 screws on either side of the
32. eway This can be achieved by creating an EVENT LIST Within the Event list you can select where the event is being triggered from The Event in this instance is being received by a Net I O Gateway This is selected within the Event List Window Once the Event List is created you can insert an Event Insert the Relay command by pressing INSERT Then Select the Inout Number Enter an Action Macro with the desired Action Macro in the Action Macro column In this instance when relay 14 is closed from the Gateway it will send that closure command to Congo Congo will receive it and respond as programmed l e if there is aGO PB command in the Event list s Action Macro column when the relay is closed Congo will execute a GO Command on the Main Playback Example Event List The below listed trigger is selecting an I O Gateway on an ACN network within Group 1 1 Main Playback 3 Event Lists List Trigger Type Group Description Met3 I O node Closure 1 Congo will execute a Go command on the Main Playback when Relay 14 is closed 1 Main Playback 3 Event Lists 4 Closure Event List Item Input Activate on closure Action Macro Description Test Execution 14 GO PB Relay 14 Congo Tips and Tricks 37 Congo Facepanel Firmware Update The following procedure will outline how to update the firmware on a Congo console There have been 2 released versions of Congo Firmware 1 1 00 and 1 2 00 The
33. firmware software version can always be found by opening the Browser and selecting about Congo Procedure Step 1 Required Files Before starting the firmware update procedure make sure the following files are located on a USB memory stick e Firmware_Downloader exe Note This application actually downloads the firmware e Congo 1 1 X Firmware src e Note This is the actual firmware file The X within the above mentioned file may be a different as the software is updated Step 2 Reboot the Console in Firmware Test Mode Boot up the console while holding down button This will enter the Congo facepanel self test Continue to press the button to step thru each of the individual tests The Setup button acts as the toggle button to toggle thru the Yes No Options When Update Facepanel Firmware is displayed on the screen press Setup to toggle the option to Yes and press The Facepanel will reboot The Number Input LCD screens display Connect USB When this is displayed you will have 3 min to complete steps 3 5 Step 3 Console Preparation In order to prepare the console for the firmware download a windows file explorer session has to be started Note An external USB Keyboard and mouse are needed to complete this step e Atthe Congo Welcome screen Press Cirl Alt Delete The Security Manager will open up e From this screen select the Task Manager button with your mouse Wi
34. indicators show that packets are being sent received Reset Button is for the PC motherboard This button will not reset the transition FP and IO board Each of the Main boards IO Board FP Board amp Transition Have a green heart beat LED There is another LED indicator next to each USB port indicating there is a USB connection and they blink at least 3 times per second as an indication they are communicating with the Motherboard gt FP Board has an orange LED VD3 that will blink when a button slider or knob has been moved Test Applications gt enter test menus of the FP you will need to hold down the 2 button on boot This will bring you to a SW version screen on the ML LCD Screen To move on to each test you will need to press the then to modify a test press Modify All that is needed to perform this test is 5v Central processor is not needed gt Testing applications o SW indication Speed wheel calibration LED test Character LCD Line test Vertical line test Horizontal line test BMP test o Load Boot loader yes no Updating Firmware gt To load new code there are ways to force each of the boards FP CPU amp IO CPU into the code loading mode o Onconsole boot enter the test menu and get to the load boot loader Yes No menu Press modify then It will then listen for code for the next 1 2 min then will time out and go back the test application When loading the code for IO CPU removes the USB cable from
35. ll not shut down if power is re applied within 2 minutes Procedure Step 1 At the Congo logon disk navigate to the Settings option with the arrow keys and press MODIFY m Shutdown 7 Step 2 In the system settings dialog click the advanced settings button General System name te E Preferred language english File Server path Inverse LCD Channel downgrade 3072 Networking Logical netwark 2 Cancel Corporate Headquarters m 3031 Pleasant View Road P O Box 620979 Middleton Wisconsin 53562 0979 USA m Tel 608 831 4116 m Fax 608 836 1736 London UK m Unit 26 28 Victoria Industrial Estate Victoria Road London 600 UK m Tel 44 020 8896 1000 m Fax 44 0 20 8896 2000 Rome IT Via Ennio Quirino Visconti 11 00193 Rome Italy m Tel 39 06 32 111 683 m Fax 39 vi 32 656 990 Holzkirchen DE m Ohmstrasse 3 83607 Holzkirchen Germany m Tel 49 80 24 47 00 0 m Fax 49 80 24 47 00 3 00 Hong Kong m Room 605 606 Tower 11 Enterprise Square 9 Sheung Yuet Road Kowloon Bay Kowloon Hong Kong m Tel 852 2799 1220 m Fax 852 2799 9325 Service Americas service Q etcconnect com UK service Q etceurope com m DE techserv hoki Q etcetcconnect com com m Asia service 0 etcasia com eess o Web www etcconnect com m Copyright 2005 ETC All Rights Reserved m Product information and specifications subject to change 7310 3301 m Rev A m Released 12 2005 Congo
36. long steeped in using AVAB desks What would ETC do now that it had acquired the AVAB brand and existing product range Would they pollute the strong heritage of the AVAB desks in use all over Europe It s fair to say that neither the ETC heritage nor the AVAB heritage is the same today as it was before both have grown as a result of the union A brief history The AVAB range of controls was acquired by Transtechnik Licht systems in the early 1990 s when the manufacturing arm of AVAB was broken up and sold off While TT hada successful range of controls products they were focused primarily on the top end customers in German television theatre and opera Transtechnik saw the AVAB control line as a way to extend their range of high end controls equipment into a more broadly accepted pan European product range In the following years they introduced 2 new products the Presto console and later the Pronto console While these products were widely accepted alongside the already popular Safari control system TT had struggled to fully fund the costs of such RD projects and lots of issues were uncovered with quality time to market etc For many years the brand struggled while the user base especially strong in France and Scandinavia remained ever loyal if not frustrated When ETC acquired TT in 2003 the future of the AVAB product line remained unclear for some time The decision to acquire Transtechnik had nothing at all to do with the AV
37. n external phone switchboard it will not supply power gt Remote Trigger uses the same pin out as the Express Console Pin 1 Macro Go gt gt gt gt o 2 Go o Macro Back o 4 Macro Back o 5 Pause o Macro Pause o 7 Macro GM Trigger o 8 Macro GM Trigger o Pin 9 Remote Trigger Normally Closed 30V 1A max o Pin 10 Remote Trigger Normally Open 30V 1A max o Pin 11 Remote Trigger Common 30V 1A max o Pin 12 Ground o Pin 13 Ground o Pin 14 12vDC o Pin 15 12vDC Hardware gt open the console Pull front edge off table there are 2 black 74 turn screws under the console 1 4 turn counter clockwise You will need to use a quarter or standard screwdriver to open the console Then lift up on BOTH sides of the console THIS CONSOLE USES ALL METRIC SCREWS AND NUTS Encoders 5 5mm nut driver Do not remove a nut on the Moving light and control PCB s this hold an encoder trim board that is hard to calibrate and is initially calibrated at the factory Encoder wheels are one assembly Do Not Disassemble Hard drives are keyed to the processors once they initially boot they key themselves to the central processor of the console Hard drives are NOT swappable between Congos VV VV WV Show File Import Types Safari Expert Pronto Presto Express Expression Strand 500 ASCII
38. on the network The multi console information between Congo s JR and SR as well as their accessories Client PC s Backup Consoles use the multicast address 224 0 0 28 to distribute live state information Multicast address 224 0 0 28 is not forwarded by multicast routers This means that if Congo consoles are intended to operate in a Server Backup Client scenario they must be on the same subnet Their live state information will not pass thru the router until the Registry is edited Getting to a command prompt From the Congo heart beat screen System settings v Offline Shutdown Backup b V4 3 beta 7 Press Control Alt Delete from an attached ASCII keyboard This will bring upTask Manager Select File from the pull down menu Select New Task At Open type regedit to bring up the Registry Editor Version 5 00 Editing the Registry http www pctools com quides article id 1 page 1 Note it is always a good idea to backup your registry before making any changes to it It can be intimidating to a new user and there is always the possibility of changing or deleting a critical setting causing you to have to reinstall the whole operating system It s much better to be safe than sorry The Registry has a hierarchal structure although it looks complicated the structure is similar to the directory structure on your hard disk with Regedit being similar to Windows Expl
39. ongo Networking he following Keys need to be included in the registry New Multicast Address AccessLayerPublicationMulticastAddress 236 1 0 203 note this is set as a string value ims Registry Editor File Edit View Favorites Help H My Computer Mame _T ype Data mev casses oor value not set H HKEY_CURRENT_USER REG SZ BG6F1B7B E1CF 5644 9F45 De EI 12 HKEY_LOCAL_MACHINE lab acNUniverseMap 57 12 H E HARDWARE ne ArtNet REG DWORD 0 00000001 1 Er C Sam IRE AvabIPX REG DWORD 00000000 0 i IRE packupautoTrans REG DWORD 0 00000000 0 Er Ga Avab 82 BackupModeChoice REG DWORD Ox00000002 2 X Do qme ab EDMLniverseMap REG 32 12 EHE Congo gt gi Cache ABET CNet REG DWORD 07 a REJETCNet2EdmxofF REG DWORD 0 00000001 1 BQ System ABJETCNet2SystemP REG DWORD 0000000 10 ee 4428 Llsers 88 LogicalNetwork REG DWORD Ox00000001 1 8 Classes lab PreferredIPAddress REG 5 10 101 201 103 H E Clients AY StreamingACN REG DWORD 0 00000000 0 24 ETC 22 Gemplus Eg InstalledOptions Key Intel 1 0 JavaSoft String Value Microsoft Binary Value 19 NVIDIA Corporation DWORD Value Bld CDEC Multi String value Eg Policies Expandable String Value 8 29 Schlumberger o pH Windows 3 1 Migrati E ey SYSTEM rogi ource picene 44 Technical Services Guide to Congo B66FIBT7B E
40. orer Must use a tool commonly known as a Registry Editor to make any changes The Registry Editor REGEDIT EXE is included with most version of Windows although you won t find it on the Start Menu it enables you to view search and edit the data within the Registry There are several methods for starting the Registry Editor the simplest is to click on the Start button then select Run and in the Open box type regedit and if the Registry Editor is installed it should now open Like Windows explorer to expand a certain branch see the structure of the registry section click on the plus sign to the left of any folder or just double click on the folder To display the contents of a key folder just click the desired key and look at the values listed on the right side You can add a new key or value by selecting New from the Edit menu or by right clicking your mouse And you can rename any value and almost any key Congo Tips and Tricks 43 with the same method used to rename files right click on an object and click rename or click on it twice slowly or just press F2 on the keyboard Lastly you can delete a key or value by clicking on it and pressing Delete on the keyboard or by right clicking on it and choosing Delete Default Registry Setting The default multicast address for Congo is 224 0 0 28 The default Time to Live is 1 The Registry will be edited in the following location HKEY LOCAL _MACHINE SOFTWARE Avab C
41. r Server Backup Client as options you will need to replace the dongle note the dongle will need to be programmed to the appropriate output count before shipping to the customer Lines are displayed thru master LCD screens obstructing text displayed on the screen 1 Generation amp 210 Generation Consoles Master LCD screens can start displaying lines thru the text over time This is because of the type of LCD Screens used Generally the screens need to be repaired Lines occur because of the amount of flex on the console facepanel This flex on the facepanel causes some of the pins to become de soldered from the screen 3 generation consoles use a new type of screen eliminating pin mounted chips Technical Services Guide to Congo Application Errors are displayed when Server is selected from the welcome screen The error displayed will be a windows error displaying a Memory Exception error specific memory location e Click cancel or ok to close the dialogue box Open up the windows task manager and open up a Explorer window Navigate to the C Congo folder Locate the Recovery asc and or Saved asc file and delete it Close all open windows shut the console down and restart Once the welcome screen is displayed start the Congo application When this error pops up it s trying to access a recovery file that is corrupt By deleting the file in windows the application can t load the corrupt file and it starts over with a n
42. step 4 again If this is not possible for some reason the Facepanel Jumpers need to be placed into the firmware uploading position New upload can be loaded if the pictured jumpers are set prior to a power cycle Congo Tips and Tricks 39 40 Congo Re image HD Instructions Description of issue Occasionally Congo Hard drives may need to be re imaged due to file corruption or the improper installation un installation of drivers and or software Note Re imaging a Hard drive will erase all show data Be sure to save all play files to a USB stick prior to re imaging the HD Tools Required USB Keyboard USB Memory Stick 1 GB or larger Procedure Step 1 Step 2 Step 3 Step 4 In order to re image the Congo from a USB memory stick it is necessary to prepare this stick and make it bootable If you are using a Memory stick that has other files on it make a back up copy of the files The HP USB disk storage format tool will re format the USB stick Extract the Bootable USB file to a temporary folder on your PC Install the HP USB disk storage utility on your PC Launch the HP USB disk storage utility program Format the USB Memory Stick with the HP disk storage program Select the correct USB memory stick select FAT 32 Select Create a DOS startup disk Select the using DOS system files located at Select the directory created in step 2 HP USB Disk Storage Format Tool 2 8 1 Device File system rata Volume l
43. te the cable through the opening of the EMC cage Be careful to retain the grommet in place around the metal edge of the EMC cage Connect the fourth female connector to the floppy disk drive Install the Reset LED cable loom provided in the Upgrade Kit Connect the new Reset LED cable Disconnect the existing Reset LED cable loom connected between the transition board and the main processor board The Reset LED loom is a 4 wire assembly yellow red brown orange loom to J11 of the transition board 4250B5008 This is the connector next to the USB ports Do not connect to the headers near the edge of the board example J7 J12 System damage will occur Congo Power Supply Upgrade Kit Service Note Page 9 of 12 Electronic Theatre Controls Inc ETC Service Note Congo Power Supply Cable Upgrade Kit c Route the Reset LED cable loom through the back hole of the EMC cage d Mate connector A yellow and orange cable to pins 1 and 3 of connector front panel The yellow cable should be on pin 1 facing left as shown below e Mate connecior B red and brown cable to pins 6 and 8 of connector front panel The red cable should be on Pin 6 facing left as shown below f Secure connector A and connector B in place with a drop of silicone connector A connector B Step 7 Secure the power cable loom a Add the self adhesive cable tie pad near the power cable inlet of the EMC cage
44. tensity Press SEQ Press Wizard Select the number of steps Congo Tips and Tricks 31 select of Channels per step Set Chase Arrow down to Execute and press Modify Fetch Fetch is a function of Congo that allows you to pull previously recorded attributes in a different preset into the Live state It will bring in the desired attributes in a temporary stage for later recording or updating of the live state Bring the preset you want to update into Live oelect channel number s you want to apply new attributes to Select of the preset you want to fetch attributes from Fetch Focus Color Beam or Level Update Update Align Align is a function that allows you to copy a fixtures attributes across a channel selection of the same fixture type Example There are 10 Martin Mac2K fixtures in your rig You create a look with one of the 10 fixtures including a rotating gobo and a color spin You can copy that fixtures attributes across the remaining 9 fixtures in your rig with the Align function oelect Channel to copy attributes from Add fixtures to the selection Align Focus Color and or Beam Dimmer Check Output Level or Level Wheel Press to step thru outputs sequentially Starting a Master Link A master link is a function that allows you to link a particular sequence step to a master go command You can specify the master link target level to a 9e within the master link editor Seg to
45. the FP CPU When loading code for the FP CPU removes the USB cable from the IO CPU o Use the application Boot loader force application to send a packet to the FP CPU to say Listen now for Boot loader code After this application has been launched open the code loader and wait for the connection and send the proper code Do the same for the IO CPU o Lastly you can jumper pins 9 amp 10 on the X22 connection to force the board to listen for code Use this as a last resort 1 of 2 Congo Hardware Notes Rev C 9 06 05 Congo Hardware Notes Page 21 avab C N G hardware Notes Peripherals gt Expression 2 Style remote focus unit Midi time code is not yet implemented Midi show control follows the standard Ethernet connection w LED s indicating a connection and a high speed connection 4 USB connections for flash drives keyboards and mice CDR W drives amp printers are not supported Printing is to file that can be taken off to a USB drive and printed externally Phone remote o Console can be a telephone connected to an external switchboard o Console can also act as a switchboard with standard Analog style telephones connected to it gt You will need to connect the console to the switchboard telephones before the console is connected so the console can determine if it needs to supply power to the phones or if it is connected to an existing phone switchboard If its connected to a
46. thin the Task Manager Select File then Ok e n the open dialogue box type in explorer and press the run button e A file explorer window will open e Navigate to the proper directory on your memory stick Note an attached memory stick usually shows up as drive E Step 4 Firmware upload After the facepanel is in firmware update mode start the Firmware_Downloader exe application Within the Firmware downloader application a status line will be visible e Wait until the USB connection is established This might take up to 30 seconds e After a successful connection the File button at the lower right corner of the application will be enabled e Select the correct version of the src file and press the Download button After a successful completion of the download process the facepanel board should boot straight to its normal operation Step 5 Reboot After the firmware has been updated the facepanel board will not connect to the Congo Technical Services Guide to Congo application until a reboot is completed A console hard reboot is needed Close all open windows Windows Explorer and Taskmanager Shut the console down from the Welcome Screen using the external USB mouse to click on Power Off CAUTION Do not turn off power to the console during the above operation Steps 1 4 If power is lost in the middle of firmware upload it is usually possible to re start the upload from
47. trol sales drive the sales of dimming fixtures and networking equipment and we saw Congo as a way to attract more customers to the whole ETC line That strategy is working but we also gained far more from the project How it fits into ETC 1 Slowly but surely we allowed the progress the Congo team was making to infuse and change what we were doing in other areas We adopted some Congo concepts for our existing Emphasis control line and eventually some made their way into EOS as well We made another decision not without some controversy within ETC to introduce Congo into the North American ETC market Over time we recognized that our customers ideas about how lighting control was supposed to work were actually more flexible than our own It became clear to that the Congo concepts while very different from the core ETC philosophies would find a niche in North America and that has proven to be the case David Lincecum In many senses the Congo project was more than just development of a new product It marked the beginning of a change in ETC culture The change included leading our employees and customers away from a not invented here syndrome a terrible fog that permeates almost every company and toward a message that says something like look what we can accomplish when we open our thinking up to new ways It so happened that this was occurring at the same time as everyone at ETC was trying to deal with the change m
48. uration dialog Waring Please consult your LIPS documentation before t ting t fi polarities settings should look like the tO ones in the picture iw Power Fail On Ba Nenative Positive correct click on the Finish button Step 10 Click the Configure P button 9 Power Options Properties HE Fower Schemes Advanced Hibernate UPS Uninterruptible Power Supply Status 1 Current power source AC Power Details m Manufacturer Generic E Model Custom ana Select About OF Cancel Congo Power Supply Configuration Service Note Page 16 of 18 Electronic Theatre Controls Inc ETC Service Note Congo Power Supply Configuration Service Note Step 11 Enable the Minutes on T UPS Confi ti battery before critical BE alarm checkbox and set it W Enable all notifications to 2 minutes Seconds between power failure and first notification E Step 12 Click Once the Seconds between subsequent power failure notifications 120 UPS Configuration dialog T alarm looks similar to this one critical alarm occurs when the LIPS batter is almost exhausted optionally after a specified time on battery power Minutes on battery before critical alarm 2 4 When the alarm occurs run this program Next instruct the computer to Shut dowr I Finally turn aff th
49. ure WARNING Disconnect mains power before opening the console Step 1 Open the Console for service a Quarter turn the two quick release latches on the bottom of the console b Lift the console facepanel Corporate Headquarters m 3031 Pleasant View Road P O Box 620979 Middleton Wisconsin 53562 0979 USA m Tel 608 831 4116 m Fax 608 836 1736 London UK m Unit 26 28 Victoria Industrial Estate Victoria Road London W3 6UU UK m Tel 44 0720 8896 1000 m Fax 44 0 20 8896 2000 Rome IT m Via Ennio Quirino Visconti 11 00193 Rome Italy m Tel 39 06 32 111 683 m Fax 39 y 32 656 990 zs Holzkirchen DE Ohmstrasse 3 83607 Holzkirchen Germany m Tel 49 80 24 47 00 0 m Fax 49 80 24 47 00 3 00 see Hong Kong Room 605 606 Tower Enterprise Square 9 Sheung Yuet Road Kowloon Bay Kowloon Hong Kong m Tel 852 2799 1220 m Fax 852 2799 9325 Service Americas service Q etcconnect com service Q etceurope com m DE techserv hoki Q etcetcconnect com com m Asia etcasia com Web www etcconnect com m Copyright 2005 ETC All Rights Reserved Product information and specifications subject to change Congo Power Supply Upgrade Kit Service Note Page 7 of 12 Electronic Theatre Controls Inc ETC Service Note Congo Power Supply Cable Upgrade Kit Step 2 Open the EMC cage lid open only the lid do not remove the cage a Utilizing the screwdriver remove the 11 screws securing the EMC cag
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