お客さまの声白書2010( PDF/1988KB)
Contents
1. VOC Voice of Customer a RN2. UNI IGG Mi Me VS Li EE THE 9 Er hd FE i FI EL EE ih LT Ea EE EE EE 2009 11
3. NN i 5 a TT TT psionic ital 6 owa MM ft L TTF PT 1 W
4. NN 18 606 29 7 SI 17 051 27 2
5. IE gt RTI 9 VOC
6. gt 2010 2 18 27 T by A Navi Ha
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8. 0 kN Q Ht E 5 EE ERHB Rn A EELT RE 1 3 3S 3 py
9. NEKSIBIICEDE le 2010 1 rt a re NN EET TIE MT TO MOLTNATSIILI LESSLT IT II EE LEHT ENH FaFdi 1 l Nd ME ED EE Ei ee UE 2 I 9 9 PT R td ds
10. 2009 2010 ee LL_ 65 000 60 000 55 000 50 000 45 000 40 000 35 000 2007 10 30 000 25 000 20 000 15 000 10 257 10 000 8 762 5 000 9 7 690 0 0 1 066 2005 2006 2007 62 653 43 483 2008
11. S05S 8 lt 1 MOI oe RE RS c 1 9 5 ES 5 9 i 24 5 20 2 a 1 1 1 III 1OIIOI 1 1O O O O O O O O O
12. 3 NN a IKIK 2 RI ONE Step SUP Q amp A
13. 27 2 8 EE 20 35 20 RN Step 2010 4 ONE Step rd ME ebest
14. 2009 ee 6008998 577 953 50 400 000 300 000 11 968 4 20 0 000 188 4 36 412 _ 16 065_ BIG 69 189 0 2006 2007 579 727
15. 2 gt ONE Step 26 2010 4 26
16. py 2009 12 gt MA 21 12 21 17 24 365
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18. 45 6 2009 2009 45 2009 eS 7 182 13 531 14 535 3 2 2 111 81 967 87 128 19 5 10 719 15 758 41 627 9 3 2814 20 792 24 333 5 496 4777 28 296 33 579 7 5 a 5 823 64 592 71 441 16 0 17 051 29 458 94 340 21 1 5 420 11 169 16 757 3 7 3 129
19. 2010 7 1 Customer rst 120 2010 2009 2007 4
20. 132 ezess ooo 2 2009 1 4 62 653 2007 10
21. 2 1 gt 2009 12 3 160 8338 1 26 1 TEL 03 3349 3111 0120 888 089 http www sompo japan cO jD FSC F
22. FC ur 8 S _ 0 0 AP Ni 8 e 3 SO Es 24 365
23. 9 2010 1 5 ILuT h L D
24. 2 700 Q amp A 2009 3 ONE EE TI 1 PET TH LUIE 5 EE EF EL FE ER tant FM LE LE EF 1 Ll il a pl EEEEL LIFENEG FE gt 2009 4 1 ONE Step
25. PT R 2007 8 PT R PT R PT R
26. VEGETABLE www fsc org Cert no SGS COC 002053 LL 1996 Forest Stewardship Council UD 99LG5136 2010 7 201622 Ver4 00
27. VOC Voice of Customer 3 0120 888 089 Si ed a 9 5 12 31 1 3 2007 12
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29. pa ERATT EA wrt Nd 2010 1
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31. 2009 http www sompo japan co jp about reconf voice analysis index html 1 L Pe i py
32. 23 173 26 561 5 996 EPR iR EE 2 9 2 2006 2007 2 2007 1 2 1 751 2007 2008 2008 2009 13 2 1 2 1
33. 1 NKSJ No 1 3 1 a 2 3 2 8
34. QO O O O QO A 2010 VOC 9 1 KE rr RI S
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