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Contents
1. 26 40 IT 22 33 IT2. 24 36 IT a c a IT b J oO Ww H
3. 23 43 ae 25 45 BCP
4. SPD Surge Protective Device 15 a 2 ia Eie UPS Uninterruptible Power Supply IT 58 60 24 40
5. JIS Q 20000 ISO IEC 200007 JIS Q 20000 2012 ISO IEC 20000 1 2 201 1 1 JIS Q 20000 2 2013 ISO IEC 20000 2 2 2012 2 JIS Q 20000 1 JIS Q 20
6. JIS Q 20000 2 2013 6 1 1 6 1 1 2 6 2 2 6 3 3 6 4 4 SMS 6 5 4 6 6 4 2 7 4 3 7 1 4 4 7 2 4 5 SMS 8 5 8 1 5 1 8 2 5 2
7. PC 7 21 35 IT
8. 1 24 39 SLA SLM SLA SLM SLA SLM IT SLA
9. Hd 24 46 26 39 IT SLA 22 39
10. UPS Hl A 22 43 1 1 A D RAID UPS 25 49 IT IT IT
11. 26 33 IT 25 30 IT IIL PDCA SLA SLCP 26 36 PDCA C Check
12. IT HW SW IT CMDB 23 35 IT 23 47 IT 22 41 IT 22 48 IT
13. 54 22 40 eI 23 46 23 40 23 35 i 24 36 25 29 25 44 3 26 37 26 32 56 30 19 57 59 IZ Eb 21 40 BCP Business Continuity Planning IT
14. 24 39 SLA 23 39 IT IT
15. 23 40 IT IT 23 35 PC PC IT PC PC Hd 25 29
16. 23 46 SLA NY HH 26 31 es Hd 24 30 SLA 60
17. 53 22 37 23 35 23 47 12 pupu pp 22 46 EE 22 4 22 33 21 35 55 26 32 IT ia in i 2 EAD 2
18. Hd 25 36 69 21 40 24 40 26 39 24 46 22 39 EE Ee 71 26 45 J 70
19. SLM SLA SLM 23 38 a d O MD a b a d 2 1 0 6 25
20. 32 CMDB Configuration Management DataBase SPOC Single Point Of Contact ITIL v3 IT
21. 7 Continual Service Improvement HH ITIL JIS Q 20000 JIS Q 20000 1 ITIL ISO IEC 20000 1 How to 9 23 40 ITIL IT IT
22. IT 20 21 35 SLA 21 39 IT 26 48 SLA SLA
23. 24 42 23 40 25 33 IT HH SLA Service Level Agreement JIS Q 20000 1 2012 3 29 SLM Service Level Management PDCA 23 47 SLA IT IT
24. IT A 21 42 IT IT IT IT IT 22 32 PDCA A Act O
25. 24 44 IT a d OO DW NY D a C b d c d 23 46 22 40
26. Service Strategy amp Service Design IT SO 14001 SO 27001 ITIL JIS Q 15001 IT Service Transition IT Service Operation IT
27. 25 44 SLA J 9 26 37 FAX
28. 33 2 ij 23 47 2 35 26 48 21 39 23 46 6 31 24 39 24 0 23 38 29 Hl JIS Q 20000 1 2012 3 10 incident 1 1 31 29 30 22 37 IT
29. 28 PDCA Plan SMS SMS Do g Q W SMS Check SMS Act SMS JIS Q 20000 1 2012 0 2 ITSMS IT JIS Q 20000 1 2012 3 30 IT
30. 9 5 3 9 1 5 4 9 2 5 5 9 3 5 6 JIS Q 20000 1 2012 ITIL 0 IT IT 2 22 2 ITIL ITIL V3 I Ct 24 42 IT IT
31. 000 1 ISO IEC 20000 JIS Q 20000 1 ITSMS JIS Q 20000 1 ISO IEC 20000 1 JIS Q 20000 1 2012 JIS Q 20000 2 2013 9 ITIL V2 Information Technology Infrastructure Library EE a IT IT ISO27001 IT ICT
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