製品情報のユーザビリティ 専門家育成に関する調査・研究
Contents
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5. 4 5
6. DAC HCD
7. 21 TC Usabihty
8. 77 TC Usability 2 3
9. C TC Usabihty
10. 15 TC Usabihty
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20. 74 TC Usability 3 2 3 2 1 DAC HCD
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22. 9 89 TC Usability
23. 2007 8 23 13 00 17 30 1 2 PPT 3 1 1 PPT 30p 3 1 1 3
24. 46 TC Usability REQUIREMENTS ANALYSIS THE USABILITY ENGINEERING LIFECYCLE Mel Usability 6ooks All Functionolity uesohp 2 Addrese 2 3 1 4 Mayhew 47 TC Usability UPA UPA 1IS013407 UPA CIF 1S0 Nig
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30. 88 TC Usability 6
31. n 20 mcs 4 12 27 5 119 4 13 105 TC Usabihty 2008 11 106 TC Usability 5 107 TC Usability ME
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33. TC 1 1 1 1 2 1
34. 66 67 TC Usabilty TC Usability 2
35. TC Usabihty
36. CD ROM URL 8 CDROM DVD html Html
37. 5 1 2 3 4 5 1 2 80 TC Usability 3 3
38. TC
39. 104 TC Usability c d e
40. 4 12 103 TC Usability 4 12 3 4 b 4 1S013407
41. Web TC Usability 1 3
42. Y 192 10 TC Usability TC Usabihty 2 1 2 2 2 3 2 4 TC 2 5
43. 1S013407 IS0 TR 18529 2000 TR Technical Report 43 TC Usabihty 1S018152 IS0 TR 18529 IS0 PAS 18152 HSL Human System Lifecycle PAS Publicly Available Specification 3 2 3 1 IS013407
44. DAC HCD Diagnostic Analysis Chart 3 100207 22 TC Usability
45. 2 0JT Off JT TC 2004 TC
46. DAC HCD DAC HCD SDOS Strategic Design of Human Centered Organization Structure COEDA Collaborative Externalization of DesignActivity for HCD Diagnostic Analysis Chart for Human Centered Design PPT 30p 1 a b
47. 2 87 TC Usability
48. 80 TC Usability
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52. TC 101 TC Usability 4 6 0 Visual Cone Si a
53. 4 3 4 2 4 1 4 1 QO QO O O O O O O QO O O O O O O O O O 4 2 90 4 2
54. 68 TC Usability 3 1
55. TC TC 0JT Off JT 2 1 1 40 2 1 1 41 2 1 1 42 TC 2 3 2 3 3 1 2 3 2 3 3 2 HQL
56. 2 e e s e s e s 3 IS013407
57. 4 3 94 TC Usability 4 3
58. TC Web
59. 1S013407 44 TC Usability 6 9 1 IS018152 2 3 1 3 45 TC Usability Mayhew 1S0 Mayhew 1999 Mayhew requirement analysis design evaluation development installation 3
60. 1 3 TC 2 2 1 2 2
61. FCC255 508 IS09241 IS013407 IF RE UA RE se 2 2 2 4 IS013407 2001 7
62. b IS013407 1S013407 4 1 b 1 IS013407 93 TC Usability 4 4
63. b 2 1S013407 96 TC Usability b 3 1S013407 3 1 70
64. 3 2 Web DVD 4 5 0 TC
65. 31 TC Usabihty 1 2 3 4 5 6 7 8 9 URL http www iea cc browse php2contID edu_introduction Summ
66. a3 PL a4 a5 a6 19 23 TC Usability 2 1 2
67. PC IT 2 2 2 3 36 TC Usability 1 CD
68. a b c CG 52 TC Usability d EE TC A oO m H
69. 6 69 TC Usability 3 1 2 DAC HCD DAC HCD
70. 3 3 2 DAC HCD
71. 4 4 95 TC Usability ICT Framingham A B Burg Oo 4 16 1 Weymouth Donders Kornzweig et al 14 Chapanis 12 10 8 6 4 2 0 0 1 10 20 30 40 50 60 7 0 10 20 30 40 50 60 70 80 90 4 5
72. 59 TC Usability 2 5
73. TC
74. TC Usabilty 4 3 4 3 O O O O O QO O O O O O 91 TC Usability 4 4 Ts 4 2 92 TC Usability 4 1 4 2
75. 78 TC Usability 3 3 DAC HCD 3 3 1 DAC HCD 3 3 A3 x 1
76. 7 E2 HCD HCD Human Centered Design User Centered Design 1S013407 IS0 TR18529 HOD E3 Human Factors Ergonomics
77. A1 A2 A3 1 2 3 4 5 6 B1 B2 A B B B3 7 8 9 10 R amp D 11 R amp D C D1 D2 12 13 14 15 16 17 18 19 A B C
78. G G1 G2
79. HCD 49 TC Usability IS013407 18018529 IS018152 from cradle to grave TC 2006 TC IS013407 TC 2 3 2 2 TC 50 TC Usability TC
80. 3 1S013407 3 1 3 2 Web DVD 51 TC Usability TC TC
81. c d e f HISAGO WGB861 A ONE 64 TC Usability 20 ST RT CoO 2C5 5
82. s s s 4 s s e
83. S013407 IS013407 3 RE UE UA 33 TC Usability 3 2 2 2 1 RE Requirement Engineering RE TSO134077 9241 UE Usability Engineering 1HT 1
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91. 0Q A 2 3 3 76 3 2 2 TC Usability
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93. 40 TC Usability 2 3 1 1S013407 IS013407 2 3 1 1 1 context of use 41 TC Usability
94. TC
95. B TC Usabihty
96. 20 TC Usabihty Cognitive Psychology Psychology
97. DAC HCD 3 1 PPT 30p 4 TC 70 TC Usability tc usability 3 1 3 2007 10 2 17 30 21 00 1
98. 1 Allocate functions 2 Produce composite task mode1 3 Explore system design 4 Use existing knowledge to develop design solutions 5 Specify system and use 6 Develop prototypes 4 Evaluate designs against usability requ1rements IS013407 56 TC Usability Competency Collect feedback on the developing design This feedback will be collected from end users and other representative sources 4 1 Specify and validate context of evaluation 4 2 Evaluate early prototypes in order to define and evaluate the requirements for the system 4 3 Evaluate prototypes in order to improve the design 4 4 Evaluate the system in order to check that the stakeholder and organ1izationa requirements have been met 4 5 Evaluate the system in order to check that the required practice has been followed 4 6 Evaluate the system in use in order to ensure that it continues to meet organizational and user needs 5 Demonstrate professional skills 1S013407 Competency Enables HCD to be done
99. 37 TC Usability 2 2 3 UPA Usability Professionals Association UPA body of knowledge UPA Usability Professionals Association http www upassoc org Brand Technical Design Ergonomics Experie Audign ce Desi Analysis 4 Training Fac a I US lt Computer Interface Usability ER FPP Design Infor on rmiiorm ation Ar Library eWey Science Docum ent Design Testing 2 2 3 1
100. s s Human Centered Design HCD
101. 0JT a1 Sociology 24 TC Usabihty a2 Anthropology Ethnography
102. d gt gt gt 83 84 TC Usability TC Usability aa 4 4 1 4 2 4 3 4 4 4 5 85 TC Usability 4 4 1
103. TC TC 1 IS013407 2 1S013407
104. 1
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106. FAQ Web 2 3 1 4 5 6 TC tc usability 75 TC Usability 7
107. b 102 TC Usability c CG d TC EE H 3 3
108. 3 3 3 4 4 1S013407
109. 42 TC Usability IS013407 1S013407 a b c d 1S018529 IS0 TR18529 Human centred lifecycle process descriptions 2000 6 ISO TR IS0 IEC TR 15504 2 3 1 2 IS013407
110. UPA 2001 11 Salt Lake 38 TC Usability Self Assessment UCD Roles amp Body of Career Knowledge Developm ent Curriculum Certification 2 2 3 2 UPA 2002 3 5 Jarrett C Quesenbery W 978 Analysis of Survey on Attitudes towards Certification UPA UPA Board of Directors Position Statement on Certification for Usability Professionals JULY 7 2002 Orlando Florida During the past 9 months UPA has investigated the need for acertification program for usability professionals Based on feedback from members and other professionals the UPA Board of Directors has decided that it is premature for UPA to lead an effort
111. 19 TC Usabihty 1 2 18
112. oO Oo 0 RE o 101 8 O O O UE oO UI O UA O o oO 2 2 2 2 3 35 3 TC Usabihty 1S013407
113. 79 TC Usability 2
114. UA Usability Assessment 2 2 2 1 3 RE UE UA 3 UI 3 IS09241 34 TC Usability JBMIA 3
115. Table 3 primary lifecycle processes Methods Lifecycle process Observation of users Performance related Imeasurements Collaborative desiqn and levaluation Creativity methods IModeLbased methods IAutomated evaluation Thinking aloud Document based methods Questionnaires lInterviews Acquisition Supply Development Requirements analysis Critical incidents Expert evaluation Development Architectural design Development Qualification testing Maintenance Operation Legend recommended appropriate neutral when the cell is empty not recommended not applicable NA 54 TC Usability Table C 2 Synthetic description of the referenced methods Name of the Direct Short description of methods method involvement of users Observation of Y Collect in aprecise and systematic way information about the behaviour and the performance of users Users in the context of specific tasks during user activity Performance Collect quantifiable performance measurements in order to understand their impacts on usability related Y measurements Critical incidents Y Systematic c
116. 1 0 1 0 1 1 PPT 30p A3 1p TC Usability
117. 53 TC Usability 2 3 3 1S016982 1IS013407 IS016982 IS013407 1S013407 Acquisition Supply 1IS013407 Development Requirements analysis IS013407 Development Architectural design IS013407 Development Qualification testing IS013407 Maintenance Operation IS013407
118. 4 1 99 6 R 2 T5 1 lt lt 9N Z 6P PIA 6g 31 Y Ge 6 IE 9g QZ lt 9e 2 89 30 2 1 3 2 TC TC TC Usabihty 2 2 IEA International Ergonomics Association JBMIA UPA Usability Professional s Association 2 2 1 IEA EEC European Economic Cooperation EPA European Productivity Agency EP
119. 1 2 1 2 3 4
120. 39 41 42 2 40 45 46 3 47 48 4 43 44 58 TC Usability 2 4 TC TC
121. RS
122. D 24 25 E E1 26 27 28 29 30 E2 31 HCD UCD E3 32 33 34 35 36 37 38 F 39 40 41 43 44 45 46 47 48 G 49 50 51 52
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124. 4 10 2 4 11 100 TC Usability
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126. 53 a1 a2 a3 a4 a5 2 1 1 4 TC Usability 7 11 53 6 7 4 A 1
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129. D 9 4 13 TC Usability A 1 2 3 4 5 B 7 8 9 10 11 12 13 14 15 16 17 C 18 19 20 21 22 23
130. TC Usabihty 2 TC Web 2 1
131. 2 O 9 OO 6 CI Doo 5chO FORD ChOT SO
132. IEA IEA 2001 Version 3 IEA Technical Committee BCPE CREE Unit Element Performance Criteria
133. 38 22 TC Usabihty
134. organizational requirements and context of use IS013407 Competency Establish the requirements of the user organization and other interested parties for the system taking full account of the needs competencies and working environment of each relevant stakeholder in the system Identify clarify and record context of use in which the system will operate 1 Clarify and document System goals 2 Analyse stakeholders 3 Assess risk to stakeholders 4 Tdentify document and analyse the context of use 5 Define the use of the system 6 Generate the stakeholder user and organisationa requirements 7 Set usabi ity objectives 3 Produce design solutions IS013407 Competency Create potential design solutions by drawing on established state of the art practice the experience and knowledge of the participants and the results of the context of use analysis
135. 02 S9 2 S eee 60 3 kk 64 SS 64 3 1 1 DAC HCD 64 TC Usabihty 8S SS 70 1 71 3 2 ie 75 S32 75 82 XE RN RA i 77 3 3 cc auauuuuu Luauau uuu ransasasas seseseeasaeseesesereesaseseecesereasaseseesesesesseseeeecesereaseseeeeeee 79 3 8IDACHCD T RS NR A skk lt 2s 79 338 na 80 3 4 ee 81 4 i 86 4 1 ee 86 12 LE 87 3 AOANKSANAAARASSSNA2Dioege 90 4 4 eeee 92 4 5 te 93 2e2aaoie 108 TC Usabihty
136. A 1955 Human Factors Section 1956 Human Factors 9 EP 1957 Leiden Fitting the Job to the Worker IEA 1964 IEA 2001 Core Competency in Ergonomics IEA
137. ary of Core Competencies in Ergonomics Units and Elements of Competency http www iea cc browse php contID edu_introduction IEA IEA IEA 32 2 2 2 TC Usabihty 1 JBMIA JBMIA 1960 35 2002 14 4 1
138. el Bevan IS013407 UPA 48 TC Usability 2 3 2 TC 2 3 1 ISO IS013407 Mayhew Design Processes That Correspond to ISO13407 2 3 2 1 TC
139. in the organization through working at a professional level HCD 5 1 A degree of autonomy in the control of their own work 5 2 Having some influence on other people a project or an organization 5 3 Cope with a degree of complexity intricacy or complication in their work 5 4 Understanding of and skill in role within the working and professional environment ISO 13407 1999 User centred design process for interactive systems ISO TR 18529 2000 Ergonomics of human system interaction Human centred lifecycle process descriptions Skills Framework for the Information Age SFIA 34 TC Usability TC 2 3 2 TC F F IS013407 1
140. mated N Based on algorithms focused on usability criteria or using ergonomic knowledge based systems the evaluation automated evaluations diagnose the deficiencies of product compared to predefined rules UPA Nigel Bevan Nigel Bevan IS013407 1 4 5 1 Plan and manage the human centered design proceSss IS013407 Competency Specify how human centered activities fit into the system development process 55 TC Usability 1 1 Identify and plan stakeholder and user involvement 1 2 Select human centered methods and techniques 1 3 Provide human centered design support for other processes 2 Understand and specify user and
141. ollection of specific events positive or negative Questionnaires Y Indirect evaluation method which do not study the user interface itself but only users opinions and perceptions about the user interface as they are answered in pre defined questionnaires Interviews Y Same as questionnaire but with a face to face procedure Thinking aloud Y Thinking aloud involves having users continuously verbalise their ideas beliefs expectations doubts discoveries etc during their activity when using the system tested Collaborative Such methods consist of involving different types of participants users product developers and human design and Y factors specialists to collaborate in the evaluation or design of systems evaluation Creativity methods The aim of such methods is the elicitation of new products and systems features usually extracted from YMN group interactions In the context of human centred approaches members of such groups are often users Document based N The usability specialist uses existing documents in addition to his own judgement methods Model based They are based on models which are abstract representations of the evaluated product and allow to approaches N predict the users performances cognitive theorisation cognitive model of the interaction top down approach Expert evaluation Expert evaluation is based upon the knowledge expertise and practical experience in ergonomics of the N usability specialist Auto
142. to develop a certification program at this time However this work also produced a strong consensus onrelated initiatives that would provide immediate value for the profession Among these is developing a body of knowledge to help usability practitioners grow Drofessionally and help others understand usability better A body of knowledge might include Alist of skills Prerequisite knowledge Framework of usability life cycle practices This body of knowledge could then be used as the basis for a professional development plan curriculum and self assessment tools The UPA is planning to move these initiatives forward 39 TC Usabihty 2 3 IS0 13407 1S0 18529 IS0 18152 UPA
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