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Contents
1. 1 800 502. CSR
3. 002
4. SE asresltal 2 2205IG SN22 ODMSSKSUPISSS
5. 1977 1983 2006 2009
6. 116 2008 3 4 7Z0 1 0
7. 2004 8 ISM5 1
8. CSR
9. 009 4 20 ey
10. eG008 007 25 2008 89 7 100 1 93
11. P198
12. 269g LES Es 7 400 Fam CSR
13. 175 00 85 000 365 0 10
14. GT N MVNO
15. CSR ES
16. FAX 03 5739 3704 ss CSH G009 CSH FAX QT 1 2 3 14 15 Q2 1 2 3
17. 1 1CS CS 1 1
18. 3
19. 1 1
20. ISMS 2005 6 2006 6 007 6 IS0 700 1 009g IS09001
21. 1887 100 GMS General Merchandise Store 2006 3 1
22. CSH TOPIC 1
23. 200 7 6 ITCN 10 G009 9 ITCN 1 1 8 1 6 1 8 20098 4 1 1 8 5 1 1 9 6 1 09 ITCN
24. S004 8 IGSMS PDCA IS02700 1
25. 1 OA CSR 8004 IS014001
26. CC CC 68 1CS 008 8 9 1 JR
27. 1 ITCN 11 NTT 1 7 1 16 gt m a 7 1 8 8 0 PO
28. 10 10 1 4 FAX FAX 74 493
29. 0 01 GMS ITC Metworks gt gt 2 GMS
30. 100 a me ps yz w N30
31. 1 731 2009 3 31 31 6 2009 3 31 D 1 942 200 000 187 213 5 000 4 768 169 687 aa 4 255 150 000 4 000 3 646 100 000 2 000 50 000 66 0 0 ON 0 0 UN 0 eR e000 a 2 000 200 1 731 182 1 500 150 1 146 105 102 1 000 907 100 a 497 2006 3 2007 3 2008 3 200973 2006 3 20073 2008 3 2009 3 68 4 25 1 2 _ mm 10 1 3 a 7 6 17 6 au
32. 007 9 56 6 40 4 9 50 UEs 100 1 FOR WFP
33. CS 3 a i j ue Fr ha NN i ic Ps ai oC EE 1 k TOPIC 2
34. 0A 60 0A 9d3 0A G008 1 896 G63kW 1 895 88 1 kW 89 9 11 629 000 11 683 000 1 11 8 83 2987 OA 57 3 OA 96 2 008 008
35. WW S009 3 25 4 web LP 2008
36. 27 27 28 gt 29 30 SR 2 CSH eS 2 8 2007 Oa Na 2 006 Global Reporting Initiative 008 G008 4 1 G008 3 31 5 ITCN 0098 G010
37. CSR CSR ES Employee Satisfaction CS Customer Satisfaction YE 4 20 3 6F TEL 03 5738 3700 1 067 500 20098 3 3 1 3 1 1997 8 60 7 2009 3 31
38. 007 1 2008 1 188 46 1 1 500 C0s 9 4 4 14 CO2 1 500 JUCV N PO I5S01400 1 33 93 1 1 9 1 0 180 JCV 45 2008
39. 1 1
40. CCO FAX CCO
41. 182 2009 3 4 5 10 ITCN 8 1 8 1 1 10 56
42. 60083 1 ITCN ITCN ITCN 1 ITCN ITCN 3 ITCN 4 ITCN
43. CCO CCO 8 1 1
44. 4 5 TOPIC 1 6 TOPIC 2 8 9 10 11 12 18 Q3 Q4 CSR 1 3 4 5 Q5
45. 10 008 18 008 1 008 183 008 4 an ml EE
46. 3 4 2008 IS01400 1 33 3 1 4
47. 2 19 14 5 NG0 NPO 16 8 19 10 11 12 150 6086 4 20 3 6F TEL 03 5739 3700 FAX 03 5736 3704 FSC GREEN PRINTING JFPI www fsc org Cert no SGS COC 001696 Ds 8 Printing VOC P B 1 0 0 1 6 1996 Forest Stewardship Counc FSC VOC W2 CTP Computer To Plate
48. NIIO0 15 0 1 UNG 1 1
49. 2 au ge4 ee ee o niie 56 0 58 7 182 au 8 ism
50. vi a th 5 175 SHIEIIW Me ye EYE _
51. 5 ITCN 6 ITCN 7 ITCN 8 ITCN 9 ITCN 10 ITCN 1 1 ITCN IITCN IITC
52. IMC ITCNetworks Management Committee IPC ITCNetworks Personnel Committee CSR 5 1 1 3 4 5 IMC le 6
53. P11 P13 GMS GMS 80 000 30 1 20 000
54. 4 10 13 0 CS
55. 02 CD RHOM An A eeeeitrcsmsr s lt G006
56. 1 45 60 65 4 1 3 4 1 569 5
57. 008 1 P 15 15 3 1 3 4 5 6
58. ES CS 2004 8 ISMS ITCN
59. 009 1 836 263kw 1 895 891kw 4 061 408 kw 006 S006 3 4 3 2 11 629 000 11 683 000 15 584 000 006 006 98 6 4 3 66 093 63 549 8 400 19 748 30 9 240 74 499 8B3 297 9 240 o OA 60 OA SH 3 OA 60 OA 93 OA 96 OA 95 or
60. BE J ES CS
61. WFP WFP WFP WFP WFP NPO WFP 10 2004 10 1 ITCN
62. ITC AAMetworks LLS IEEF SR 009 CONTENTS hu lt CSR 10 TOPIC 1 TOPIC 2 14 OO NN On MN 16 23 16 19 20 20 21 21 23 23
63. OAS A FAX 03 5 7 39 3 704 E mail csr itcnetwork co jp ITCN VALUE EE ES 3 QA 8 a ETA ER ER
64. N CSR S004 10 CSR 5 CSR SR CCO
65. P 5 150 WWF 1 00 355 5 100 500 18 4
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