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Basic User's Guide

1. A3 Portrait orientation Ledger Legal A A5 Ly Se Ap ET Photo L Photo 2L Index card Envelope See the details in this chapter For information about other paper sizes see Online User s Guide 11 Chapter 2 Load only one sheet of paper in the Using both hands load one sheet of manual feed slot with the printing paper in the manual feed slot until the surface face up front edge touches the paper feed rollers Let go of the paper when you hear the machine pull it in a short distance The Touchscreen displays Manual Feed Slot ready Portrait orientation Using both hands gently adjust the manual feed slot paper guides to fit the paper Pull out the paper support until it locks into place 12 NOTE e If the data will not fit on one sheet the Touchscreen will prompt you to load another sheet of paper Place another sheet of paper in the manual feed slot and then press OK on the Touchscreen If you are using paper that is longer than A4 or Letter size or envelopes that are longer than the tray length close the paper support flap Loading paper Paper settings Set Paper Size and Type Paper Type To get the best print quality set the machine for the type of paper you are using ila Settings Tray Setting Press Paper Type Press A or Y to display Plain Paper Inkjet
2. Smudge or stain at the top centre of the printed page Make sure the paper is not too thick or curled See Online User s Guide Printing appears dirty or ink seems to run Make sure you are using the recommended types of paper See Online User s Guide Do not handle the paper until the ink is dry Make sure the printing surface is face down in the paper tray Make sure you are using Brother Original Innobella ink If you are using photo paper make sure that you have set the correct paper type If you are printing a photo from your PC set the Media Type in the printer driver Ink is smudged or wet when using glossy photo paper Be sure to check the front and back of the paper Place the glossy surface printing surface face down See Set Paper Size and Type on page 13 If you use glossy photo paper make sure that the paper type setting is correct Printouts appear dirty or the paper jams when using A3 paper Windows printing Select Slow Drying Paper in the Basic tab of the printer driver Macintosh printing Select Print Settings from the drop down list and then check Slow Drying Paper of the printer driver Copy Adjust the copy density to make copies lighter See Online User s Guide Stains appear on the reverse side or at the bottom of the page Make sure the printer platen is not dirty with ink See Online User s Guide Make sure you
3. Windows users only Includes Windows Vista SP2 or later Windows 7 and Windows 8 See Online User s Guide drive PhotoCapture Center operations PHOTO mode Even if your machine is not connected to a computer you can print photos directly from a USB flash drive How to print images View Photos You can preview your photos on the Touchscreen before you print them If your photos are large files there may be a delay before each photo appears Sp Open the media slot cover Put the USB flash drive in the correct slot Press Photo Press or gt to display View Photos Press View Photos Do one of the following E To choose the photos you want to print or to print multiple copies of an image go to step E To print all the photos press Print All Press Yes to confirm Go to step Printing photos from a USB flash Q ee 8 Press lt or gt to display the photo you want to print and then press it Enter the number of copies E Press or on the Touchscreen E Press the number of copies to display the dial pad on the Touchscreen and then use it to enter the number of copies Press OK Press OK Repeat steps and until you have selected all the photos you want to print Press OK Read and confirm the displayed list of options Press Print Settings to change the paper type and paper size Print Settings Print Quality Photo 4
4. Remove the jammed paper by following the steps See Printer jam or paper jam on page 48 If this error occurs often during 2 sided copying or 2 sided printing the paper feed rollers may be stained with ink Clean the paper feed rollers See Online User s Guide Out of Fax Memory The fax memory is full Do one of the following E Clear the data from the memory To gain extra memory you can turn off Memory Receive See Online User s Guide E Print the faxes that are in the memory See Online User s Guide 42 Troubleshooting Error Message Cause Action Out of Memory The machine s memory is full If a fax sending or copy operation is in progress E Press x or Quit or Close and wait until the other operations that are in progress finish and then try again E Press Send Now to send the pages scanned so far E Press Partial Print to copy the pages scanned so far E Clear the data in the memory To gain extra memory you can turn off Memory Receive See Online User s Guide E Print the faxes that are in the memory See Online User s Guide Paper Jam Front Paper Jam Front Rear Paper Jam Rear The paper is jammed in the machine Remove the jammed paper by following the steps See Printer jam or paper jam on page 48 Make sure the paper guides are set to the correct paper size If there is a repeat paper jam t
5. 0 2 M Manual ECEN e eege Eege 30 Manual feed Slot cccccceeeeeeeeeeeeeeees 11 N Network Printing See Online User s Guide Scanning See Online User s Guide P Paper Check Paper setting seses 14 orete iiare E 8 size of document cccceceeeeeeeeeneees 16 ENEE ee 13 PhotoCapture Center from PC See Online User s Guide Preview photos ccccccseeeseeeeeeeeeeees 23 Print ite 55 paperjamS EE 48 Printing See Online User s Guide R Receive Mode External TAD ccccccceeeeccceseseeseeeeeeeees 30 FAX ONIY eebe 30 Fax Tela ee er ee ere ee eee eee 30 WAMU WE 30 Ring Delay setting NEEN 32 S Scanning See Online User s Guide Serial Number how to find See inside front cover SUD ONC S erie Ee 71 T TAD telephone answering device EE mse oe ee ee ee ere 30 Receive Mode c cccccccsseeseeseeeeeetees 30 Telephone line difficulties ccc te sc scnsesecosdeedeccucctunsdaxeecveeess 59 interference or VoIP system n 65 Text entering WE 7 Transferring your faxes or Fax Journal report ccceeeeeeeeeeeeeeeeeees 46 Troubleshooting document JAM eee cece eee ee ee eeetteeeeeees 47 error and maintenance messages on Touchscreen 2 zegeebrkiie eregsgk eebegS en ES 37 if you are having difficulty CO NN ME 63 document jam EE 47 incoming calls anassen 62 NOtWOTK eebe 64 paper handling sssesseseeeeeeseeenenenennne 58 Photo
6. Paper Type Other Glossy a Paper Size 10x15cm OK E Press Aor Y to display Paper Type and press it and then press the option you want E Press Aor Y to display Paper Size and press it and then press the option you want Change other print settings if needed When finished press OK Press Start Wait until the message on the Touchscreen disappears after printing and then remove the USB flash drive from the media slot 23 Chapter 7 PhotoCapture Center print settings overview You can temporarily change the print settings for the next print The machine returns to its default settings after printing NOTE You can save the print settings you use most often by setting them as the default See Online User s Guide 24 devices Telephone services overview You can use a range of services and connections with your Brother machine For more information or advice on setup see Online User s Guide Voicemail If you have a voicemail service on the telephone line that your Brother machine is connected to they may conflict with one another when receiving incoming faxes If using this service we suggest setting the Brother machine s Receive Mode to Manual See Choose the Receive Mode on page 30 Voice over Internet Protocol VoIP VoIP is a type of phone system that uses an Internet connection instead of a traditional telephone line Your machine may not work with some
7. Press Name S 900086 606 Enter your name up to 20 characters using the Touchscreen and then press OK See Entering Text on page 7 Press oj 29 Receiving a fax Receive Modes You must choose a Receive Mode depending on the external devices and telephone services you have on your line Choose the Receive Mode By default your machine will automatically receive any faxes that are sent to it The diagram below will help you choose the correct mode See Using Receive Modes on page 31 Do you want to use the telephone features of your machine if available an external telephone or external telephone answering device connected on the same line as the machine Yes No Are you using the voice message function of an external telephone answering device No Do you want the machine to answer fax and _ _ Manual telephone calls automatically No Fax Tel Fax Only External TAD Yes To set the Receive Mode follow the instructions Die Settings Press All Settings Press A or Y to display Fax Press Fax Press Setup Receive Press A or Y to display Setup Receive 7 Press A or Y to display Receive Mode Receiving a fax Press Receive Mode NOTE If the option to change the receive mode is unavailable make sure the BT Call Sign feature is set to Of f See Online User s Guide Press A or Y to display Fax Only
8. Suggestions Poor print quality Check the print quality See Checking the print quality on page 33 Make sure that the Media Type setting in the printer driver or the Paper Type setting in the machine s menu matches the type of paper you are using See Set Paper Size and Type on page 13 See Online User s Guide Make sure that your ink cartridges are fresh The following may cause ink to clog E The expiration date written on the cartridge package has passed Brother Original cartridges stay usable for up to two years if kept in their original packaging E The ink cartridge has been in your machine for over six months E The ink cartridge may not have been stored correctly before use Make sure you are using Brother Original Innobella ink Brother does not recommend the use of cartridges other than Brother Original cartridges or the refilling of used cartridges with ink from other sources Make sure you are using one of the recommended types of paper See Online User s Guide The recommended environment for your machine is between 20 C to 33 C White horizontal lines appear in text or graphics A3 Ledger Legal A5 A6 envelopes Photo 10 x 15 cm Photo L 89 x 127 mm Photo 2L 13 x 18 cm and Index Card 127 x 203 mm Check the print quality See Checking the print quality on page 33 Make sure you are using Brother Original Innobella ink Try using t
9. orother Basic User s Guide MFC J4420DW If you must contact Customer Service Please complete this information for future reference Model Number MFC J4420DW Serial Number 1 Date of Purchase Place of Purchase 1 The serial number is on the back of the unit Retain this User s Guide with your sales receipt as a permanent record of your purchase in the event of theft fire or warranty service Register your product online at http www brother com registration 2014 Brother Industries Ltd All rights reserved You can use the following features Mobile Connect Use Brother iPrint amp Scan to print and scan images and files from mobile devices See Mobile Print Scan Guide for Brother iPrint amp Scan at solutions brother com manuals Web Connect Brother Apps Oke DIE E F Scan and upload images and files to popular web services directly from your machine Capture and convert information directly from your machine without your computer See Web Connect Guide at solutions brother com manuals Printing Scanning Add Shortcuts Save your most frequently used settings as Shortcuts See Online User s Guide at solutions brother com manuals 06 02 03 01 2015 Shortcuts Edit Delete Shortcuts 7 Registered Ntt A SaveCopy LH Registered SGC EE DIE Use
10. s Guide Gi Dress Au Settings Press All Settings Press A or Y to display Fax Press Fax Press A or Y to display Setup Receive Press Setup Receive Press A or Y to display F T Ring Time Press F T Ring Time Press 20 30 40 or 70 seconds 00 ee 896090 Even if the caller hangs up during the fast double ring the machine will continue to ring for the set time How to clean and check the machine Cleaning the scanner glass ap Unplug the machine from the electrical socket Lift the document cover 1 Clean the scanner glass 2 and the white plastic 3 with a soft lint free cloth moistened with a non flammable glass cleaner inthe ADF unit clean the white bar 1 and the glass strip 2 with a lint free cloth moistened with a non flammable glass cleaner Routine maintenance Checking the print quality If faded or streaked colours and text appear on your printouts some of the print head nozzles may be clogged Check this by printing the Print Quality Check Sheet and looking at the nozzle check pattern ap Press fi NOTE You can also press Ju Settings and then press Maintenance Press A or Y to display Improve Print Quality Press Improve Print Quality Gi Press Check Print Quality Following the instructions on the Touchscreen load A4 or Letter size plain paper in the paper tray and then press Start The machine prints the Print Q
11. If you are having difficulty with your machine IMPORTANT Using non Brother supplies may affect the print quality hardware performance and machine reliability If you think there is a problem with your machine check the following tables of troubleshooting tips You can correct most problems by yourself If you need additional help the Brother Solutions Center offers the latest FAQs and troubleshooting tips Visit http support brother com NOTE For technical help contact Brother customer support Printing Difficulties Difficulty Suggestions The headers or footers appear There is an unprintable area on the top and bottom of the page Adjust the top and when the document is displayed on bottom margins in your document to allow for this ne SS pui Mey aoe Siew Ap See Online User s Guide when it is printed Print speed is too slow Try changing the printer driver setting The highest resolution needs longer data processing sending and printing time Try the other quality settings in the printer driver as follows Windows Click Colour Settings on the Advanced tab and make sure you clear Colour Enhancement Macintosh Choose Color Settings click Advanced Color Settings and make sure you clear Color Enhancement Turn the Borderless feature off Borderless printing is slower than normal printing See Online User s Guide 55 Print Quality Difficulties Difficulty
12. correctly 1 Take out the USB flash drive and put it back in again 2 If you have tried Eject from within Windows take out the USB flash drive before you continue 3 Ifan error message appears when you try to eject the USB flash drive it means the card is being accessed Wait a while and then try again 4 Ifall of the above do not work turn off your PC and machine and then turn them on again Part of my photo is missing when printed Make sure that Borderless printing and Cropping are turned off See Online User s Guide Software Difficulties Difficulty Suggestions Cannot install software or print Windows Run the Repair MFL Pro Suite program on the CD ROM This program will repair and reinstall the software 63 Network Difficulties Difficulty Suggestions Cannot print over the network Make sure that your machine is powered on and is online and in the Ready mode Print a Network Configuration Report see Online User s Guide and check the current Network settings printed in this list If you are using a wireless connection or are having network problems see Online User s Guide The network scanning feature does not work It is necessary to configure the third party Security Firewall Software to allow Network scanning Add port 54925 for Network scanning See Online User s Guide The network PC Fax Receive feature does n
13. A4210 x 297mm 8 3 x 11 7in D Q El Continuous Scanning E E Auto Crop 21 Chapter 6 1 Select PDF pdf from the File Type drop down list Type a file name for the document Click Folder You can save the file to the default folder or select your preferred folder by clicking the t j Browse button 4 Selecta scanning resolution from the Resolution drop down list 5 Select the document size from the Document Size drop down list Click Scan The machine starts scanning The folder where the file is saved opens automatically How to scana document as a PDF file using the Touchscreen e ER Load your document See How to load documents on page 16 Press zm d Scan Press lt 4 or gt to display to File Press to File If the machine is connected to a network press the PC Name Do one of the following E To use the default settings go to step E To change the default settings go to step Press Options Press Scan Settings and then press Set at Device Choose the settings for Scan Type Resolution File Type Scan Size and Remove Background Colour if required Press OK D Press Start The machine starts scanning NOTE The following scan modes are available e to OCR to File e to Image e to Media e to E mail e to E mail Server tO ETP e to Network to Web WS Scan 1 Web Services Scan
14. Brother Original ink cartridge If the error message remains contact Brother customer service or your local Brother dealer Cannot Print Replace ink One or more of the ink cartridges have reached the end of their life The machine will stop all print operations While memory is available monochrome faxes will be stored in the memory If a sending machine has a colour fax the machine s handshake will ask that the fax be sent as monochrome Replace the ink cartridges See Online User s Guide Comm Error Poor telephone line quality caused a communication error If the problem continues call the telephone company and ask them to check your telephone line Connection Failed You tried to poll a fax machine that is not in Polled Waiting mode Check the other fax machine s polling setup Current Tray Settings This message is displayed when the Check Paper setting to confirm the paper type and size is enabled To not display this confirmation message set the Check Paper setting to off See Check Paper setting on page 14 38 Troubleshooting Error Message Cause Action Data Remaining in Memory Print data is left in the machine s memory Press xi The machine will cancel the job and clear it from the memory Try to print again Disconnected The other person or other person s fax machine stopped the call Try to send or receive
15. Caller ID service from your telephone company If you want to use the Caller ID feature call your telephone company See Online User s Guide No Ink Cartridge An ink cartridge is not installed correctly Take out the new ink cartridge and re install it slowly and firmly until the cartridge lever lifts See Online User s Guide 41 Error Message Cause Action No Paper Fed The machine is out of paper or paper is not correctly loaded in the paper tray Do one of the following E Refill the paper tray and then press OK on the Touchscreen E Remove and reload the paper then press OK on the Touchscreen See Before loading paper on page 8 The paper tray was not fully inserted Remove the paper tray and reinstall it until it locks into place and then press OK on the Touchscreen The paper was not inserted in the centre position of the manual feed slot Remove the paper and re insert it in the centre of the manual feed slot and then press OK on the Touchscreen See Loading paper in the manual feed slot on page 11 The Jam Clear Cover is not closed correctly Make sure the Jam Clear Cover is closed evenly at both ends See Printer jam or paper jam on page 48 Paper dust has accumulated on the surface of the paper pick up rollers Clean the paper pick up rollers See Online User s Guide The paper is jammed in the machine
16. Fax Tel External TAD or Manual and then press the option you want Press Bi Using Receive Modes Some Receive Modes answer automatically Fax Only and Fax Tel1 You may want to change the Ring Delay before using these modes See Ring Delay on page 32 Fax Only Fax Only mode will automatically answer every call as a fax call Fax Tel Fax Tel mode helps you manage incoming calls by recognising whether they are fax or voice calls and dealing with them in one of the following ways E Faxes will be automatically received E Voice calls will start the F T Ring to tell you to pick up the line The F T Ring is a fast double ring made by your machine See F T Ring Time Fax Tel mode only on page 32 See Ring Delay on page 32 Manual Manual mode turns off all automatic answering functions unless you are using the BT Call Sign feature To receive a fax in Manual mode lift the handset of an external telephone When you hear fax tones short repeating beeps press Fax Start and choose Receive You can also use the Fax Detect feature to receive faxes by lifting a handset on the same line as the machine See Online User s Guide External TAD External TAD mode lets an external answering device manage your incoming calls Incoming calls will be dealt with in one of the following ways E Faxes will be automatically received E Voice callers can record a message on the external TAD To connect your Externa
17. Paper Brother BP71 or Other Glossy and then press the option you want to set Paper Type Plain Paper Inkjet Paper Brother BP71 Press e NOTE The machine ejects paper with the printed surface face up onto the paper tray at the front of the machine When using glossy paper remove each sheet at once to prevent smudging or paper jams 13 Chapter 2 Paper Size You can use the following sizes of paper for copies A4 A5 A3 Photo 10 x 15 cm Letter Legal and Ledger and the following sizes for printing faxes A4 or Letter When loading a different size of paper in the machine you must change the paper size setting so your machine can fit an incoming fax on the page g i Settings Tray Setting amp Press Paper Size CG Press A or Y to display the paper size options and then press the option you want Paper Size Press ei NOTE size paper set the paper size option in Copy mode 14 When you copy using A3 Legal or Ledger Check Paper setting If the check paper setting is set to On the machine displays a message asking if you want to change the paper type and paper size setting This message will appear each time you pull the tray out of the machine The default setting is On Ge Press Press All Settings Settings Press A or Y to display General Setup Press General Setup Press Aor Y to display Check Paper Press Check Paper Press Of
18. Q Press A or Y to display A4 A5 A3 10x15cm Letter Legal or Ledger and then press the option you want to set NOTE If you select A3 Legal or Ledger the precautions for loading paper appear Read the information on the Touchscreen and confirm by pressing OK e If you are using the manual feed slot insert only one sheet of paper at a time See Loading paper in the manual feed slot on page 11 Press OK Press Mono Start orColour Start Before scanning To use the machine as a scanner install a scanner driver If the machine is on a network configure it with a TCP IP address E Install the scanner drivers from the CD ROM See Quick Setup Guide E Configure the machine with a TCP IP address if network scanning does not work See Online User s Guide How to scana document as a PDF file using ControlGenters Windows For detailed information see Online User s Guide NOTE e The screens on your PC may vary depending on your model e This section is based on using the Advanced Mode of ControlCenter4 ControlCenter4 is a software utility that lets you access the applications you use most often without having to manually launch specific applications Ch Load your document See How to load documents on page 16 Click the Ecu ControlCenter4 icon in the task tray and then click Open Scanning to a computer If the ControlCenter4 Mode screen appears
19. The need to replace these items and the time period before replacement is dependent on the number of purges and flushes required to clean the ink system These boxes acquire amounts of ink during the different purging and flushing operations The number of times a machine purges and flushes for cleaning varies depending on different situations For example frequently powering the machine on and off will cause numerous cleaning cycles since the machine automatically cleans itself upon power up The use of non Brother ink may cause frequent cleanings because non Brother ink could cause poor print quality which is resolved by cleaning The more cleaning the machine requires the faster these boxes will fill up NOTE Repairs resulting from the use of non Brother supplies may not be covered under the stated product warranty The ink absorber box or flushing box must be replaced Contact Brother customer service or your local Brother Authorised Service Centre to have your machine serviced Other reasons for cleaning are 1 After a paper jam has been cleared the machine automatically cleans itself before the next received fax page is printed 2 The machine automatically cleans itself after sitting idle for more than 30 days infrequent use 3 The machine automatically cleans itself after ink cartridges of the same colour have been replaced 12 times Ink Absorber Pad NearFull The ink absorber box or flushing box
20. User s Guide 5 Press Fax Start Faxing from the ADF E The machine starts scanning the document to be sent Faxing from the scanner glass E f you select Mono in Colour Setting default setting the machine starts scanning the first page Go to step E f you select Colour in Colour Setting the Touchscreen asks if you want to send a colour fax Press Yes Colour fax to confirm The machine dials and sends the page Sending a fax QO When the Touchscreen displays Next Page do one of the following E To send a single page press No The machine sends the document E To send more than one page press Yes and go to step G Place the next page on the scanner glass Press OK The machine scans the page Repeat steps and for each additional page Stop faxing To stop faxing press Ka 27 Chapter 9 How to store numbers Store fax and telephone numbers in your machine s Address Book or create Groups of fax recipients so you can broadcast a fax to many people at once NOTE If you lose electrical power stored Address Book numbers will not be lost Storing a pause When storing Address Book numbers you can insert one or more 3 5 second pauses by pressing Pause on the Touchscreen Storing Address Book numbers Store up to 100 Addresses with a name each name can have two numbers D Press Fax Press Address Book Press Edit Press A or Y to
21. VoIP systems If you have questions about how to connect your machine to the VoIP system contact your VoIP provider Telephone services and external Connecting an external telephone answering device TAD You may choose to connect an external answering device to your Brother machine To receive faxes successfully you must connect it correctly Connect your external TAD to the T piece connector on the Brother line cable supplied with your machine When recording an outgoing message on your external TAD we recommend recording 5 seconds of silence at the beginning of your message and limiting your speaking to 20 seconds Set your machine s Receive Mode to External TAD External and extension telephones You can connect a separate phone into the T piece connector on your Brother line cable supplied with your machine If you answer a fax call on an extension or external telephone you can make your machine receive the fax by pressing 5 1 If the machine answers a voice call and fast double rings for you to take over press 5 1 to take the call on an extension telephone 25 How to send a fax Do one of the following E Place the document face down in the ADF See Using the ADF on page 16 E Place your document face down on the scanner glass See Using the scanner glass on page 17 NOTE e Tosend faxes with multiple pages use the ADF e Ifyou send a mono fax from the ADF when the mem
22. about the replacement supplies visit http www brother com pageyield What is Innobella Innobella is a range of genuine supplies offered by Brother The name Innobella derives from the words Innovation and Bella meaning Beautiful in Italian and is a representation of the innovative technology providing you with beautiful and long lasting print results innobella ay When you print photo images Brother recommends Innobella glossy photo paper BP71 series for high quality Brilliant prints are made easier with Innobella Ink and paper BROTHER SS CREATIVECENTER If you re using Windows double click the Brother CreativeCenter icon on your desktop to access our FREE website designed as a resource to help you easily create and print customized materials for business and home use with photos text and creative touch Mac users can access Brother CreativeCenter at this web address http www brother com creativecenter 71 Orother Visit us on the World Wide Web http www brother com This machine is approved for use in the country of purchase only Local Brother companies or their dealers will support only machines purchased in their own countries Brother Earth www brotherearth com
23. again If calls are stopped repeatedly and you are using a VolP Voice over IP system try changing the Compatibility to Basic for VoIP See Telephone Line Interference or VoIP System on page 65 Document Jam too Long The document was not inserted or fed correctly or the document scanned from the ADF was too long See Using the ADF on page 16 See Document jam on page 47 High Temperature The room temperature is too high After lowering the room temperature allow the machine to cool down to room temperature Try again when the machine has cooled down Hub is Unusable A hub or USB flash drive with hub has been connected to the USB direct interface Hubs including USB flash drives with built in hubs are not supported Unplug the device from the USB direct interface Image Too Long The proportions of your photo are irregular so effects could not be added Choose a regularly proportioned image Image Too Small The size of your photo is too small to trim Choose a larger image 39 Error Message Cause Action Ink Absorber Pad Full The ink absorber box or flushing box is full These components are periodic maintenance items that may require replacement after a period of time to ensure optimum performance from your Brother machine Because these components are periodic maintenance items the replacement is not covered under the warranty
24. are using Brother Original Innobella ink Make sure you are using the paper support flap See Before loading paper on page 8 Make sure the paper feed rollers are not dirty with ink See Online User s Guide The machine prints dense lines on the page Windows Select Reverse Order in the Basic tab of the printer driver 57 Print Quality Difficulties continued Difficulty Suggestions The printouts are wrinkled Windows In the printer driver Advanced tab click Colour Settings and clear Bi Directional Printing Macintosh In the printer driver choose Print Settings click Advanced choose Other Print Options and clear Bi Directional Printing Make sure you are using Brother Original Innobella ink Paper Handling Difficulties Difficulties Suggestions Photo paper does not feed correctly When you print on Brother Photo paper load one extra sheet of the same photo paper in the paper tray An extra sheet has been included in the paper package for this purpose Machine feeds multiple pages Do the following See Before loading paper on page 8 BR Make sure the paper is loaded correctly in the paper tray E Remove all the paper from the tray and fan the stack of paper well then put it back in the tray E Make sure you do not push the paper in too far Make sure the Jam Clear Cover is closed correctly See Printer jam or paper ja
25. gt Scan Photos and Graphics ng 3 gt BROTHER Q CREATIVECENTER Product Registration I DCP J4120DWIMFC J4420DWIMFC J5320DW Navigation Index Feature Summary A O N Step by Step Instructions Where can find the Online User s Guide Windows Click Start gt All Programs gt Brother gt Brother Utilities gt MFC XXXX Where XXXX is your model name gt Support gt User s Guides Windows 8 Tap or click Brother Utilities gt MFC XXXX Where XXXX is your model name gt Support gt User s Guides Macintosh or other options Visit Brother Solutions Center solutions brother com manuals If you have questions or problems please take a look at your model s FAQs E Provides several ways to search E Displays related questions for additional information E Receives regular updates based on customer feedback FAQ s amp Troubleshooting Categorised Popular Latest How To Troubleshooting Error Messages gt Paper Feed Paper Jam Print gt Scan Copy gt Telephone Fax gt Mobile Cloud T gt Setup Settings gt Product Setup gt Driver Software Xf Consumables amp Accessories Routine Maintenance gt Consumables Paper Accessories Cleaning Others gt Specification OS Support Information Video FAQ s Search by Keyword s Enter the keywords Search by FAQ ID number i Categorised Popular Latest The FAQ home page will
26. is nearly full The ink absorber box or flushing box must be replaced soon Contact Brother customer service or your local Brother dealer Ink Low One or more of the ink cartridges are near the end of their life If one of the colour ink cartridges is near the end of its life and someone is sending you a colour fax your machine s handshake will ask that the fax be sent as monochrome If the sending machine has the ability to convert it the colour fax will be printed at your machine as a monochrome fax Order a new ink cartridge You can continue printing until the Touchscreen displays Cannot Print See Online User s Guide 40 Troubleshooting Error Message Cause Action Low Temperature The room temperature is too low After increasing the room temperature allow the machine to warm up to room temperature Try again when the machine has warmed up Media is Full The USB flash drive you are using already contains 999 files Your machine can save to your USB flash drive only if it contains less than 999 files Delete unused files and try again The USB flash drive you are using does not have enough free space to scan the documents Press KM Delete unused files from your USB flash drive to make some free space and then try again No Caller ID There is no incoming call history You did not receive calls or you have not subscribed to the
27. several minutes and then reconnect it You can try additional paper jam clear operations See Additional paper jam clear operations on page 53 The machine can be turned off without losing faxes stored in the memory See Transferring your faxes or Fax Journal report on page 46 Unable to Scan XX The machine has a mechanical problem Disconnect the machine from the power for several minutes and then reconnect it The machine can be turned off without losing faxes stored in the memory See Transferring your faxes or Fax Journal report on page 46 Unusable Device Disconnect device from front connector amp turn machine off amp then on A broken device has been connected to the USB direct interface Unplug the device from the USB direct interface and then press to turn the machine off and then on again Unusable Device Please disconnect USB device An unsupported USB device or flash drive was connected to the USB direct interface Unplug the device from the USB direct interface Turn the machine off and then on again Wrong Ink Colour An ink cartridge has been installed in the wrong position Check which ink cartridges are not matched by colour to their ink cartridge positions and move them to their correct positions 44 Troubleshooting Error Message Cause Action Wrong Paper The paper size setting does not match the size
28. the machine on Press and hold down turn the machine off The Touchscreen LCD displays Shutting Down and stays on for a few seconds before turning off If you have connected an external telephone or TAD it is always available for use If you turn the machine off using it still periodically cleans the print head to maintain print quality To prolong the life of the print head provide better ink efficiency and maintain print quality keep your machine connected to the power at all times Chapter 1 2 7 67 5 mm Touchscreen LCD There are three Home screens that you can access by pressing lt 4 or gt From the Home screens you can access Wi Fi setup Shortcuts Ink levels and Setup screens Home Screen 1 06 02 03 01 2015 This screen displays the machine s status when the machine is idle This screen provides access to Fax Copy and Scan operations This Home screen is also called the Ready Mode screen When displayed this indicates that your machine is Ready for the next command Home Screen 2 This screen provides access to additional features such as Photo Web and Apps operations 4 Home Screen 3 06 26 04 01 2015 A3 Copy Shortcuts This screen provides access to A3 Copy Shortcuts operations 1 Date amp Time Displays the date and time set on the machine 2 Wireless Status A four level indicator on the Ready Mode screen displays the current w
29. vary depending on your model Where can find these FAQs __ Brother Solutions Center http support brother com Table of Contents 1 General information 1 How to use the documentation 1 Symbols and conventions 1 About Brother Utilities Windows ee 1 Control panel overview 000000 2 2 7 67 5 mm Touchscreen EE D E 4 Entering Text ciepccccsedccdaestceceteunzene 7 2 Loading paper sses 8 Before loading paper 8 Loading paper in the paper tray 8 Loading paper in the manual feed RE 11 Paper settings seeeeeeee 13 Set Paper Size and Type 13 Check Paper setting 0 00 14 Recommended print media 14 Handling and using print media see ccs ees seca cece ace a 15 3 Loading documents 16 How to load documents 16 Using the ADF icsccsicecentccccctscesncss 16 Using the scanner glass 17 4 Printing froma Computer ee 18 How to print a document 18 5 COD YUNG BE 19 How to Eege ebe 19 Stop COPYING s es 19 Copy options Overvlew 19 Paper Ke 20 Paper Size ccstak oat dedeecaieanes 20 Scanning to a computer 21 Before scanping 21 How to scan a document as a PDF file using ControlCenter4 Windows Gees 21 How to scan a document as a PDF file using the Touchscreen 22 Printing photos from a USB flash drive csscceeeeeeees 23 PhotoCapture Ce
30. 127 mm Photo 2L 13 x 18 cm and Index Card 127 x 203 mm After the print head nozzle is cleaned the horizontal lines are gone Checking the print alignment If your printed text becomes blurred or images become faded you may need to adjust the print alignment after transporting the machine SE Press ME NOTE You can also press i Settings and then Maintenance Press A org to display Improve Print Quality Press Improve Print Quality Press Alignment amp Press Next QO Press A or Y to display the paper size that needs a print alignment adjustment and then press it SS Press Basic alignment or Advanced alignment Following the instructions on the Touchscreen load plain paper of the selected size in the paper tray or manual feed slot and then press Start The machine prints the Alignment Check Sheet Routine maintenance For the A pattern press A or Y to display the number of the test print that has the least visible vertical stripes 1 9 and press it Then press OK In the example number 6 is the best choice D Do one of the following E f you selected Basic alignment repeat step for patterns B to H E f you selected Advanced alignment repeat step for patterns B to Z NOTE ABC ABC When the print alignment is not adjusted correctly text looks blurry ABC ABC After the print alignment is adjusted correctly text lo
31. Capture Center 63 print quality ois cosice se heeleetedd cect tccceewcines 56 ill EE 55 printing received faxes e 59 receiving faxes sere 60 Gelle E 63 SEO 63 telephone line or connections 59 SEET 48 wireless LAN setup Wireless LAN report n se 54 W Wireless Network See Quick Setup Guide and Online User s Guide 69 Supplies Ink The machine uses individual Black Yellow Cyan and Magenta ink cartridges that are separate from the print head assembly Service Life of Ink The first time you install a set of ink cartridges the machine will use Cartridge an amount of ink to fill the ink delivery tubes for high quality printouts This process will only happen once After this process is complete the cartridges provided with your machine will have a lower yield than regular capacity cartridges 65 With all following ink cartridges you can print the specified number of pages Replacement Supplies lt Super High Yield Black gt LC227XLBK lt Super High Yield Yellow gt LC225XLY lt Super High Yield Cyan gt LC225XLC lt Super High Yield Magenta gt LC225XLM Black Yellow Cyan and Magenta Approximately 1 200 pages 1 lt High Yield Black gt LC223BK lt High Yield Yellow gt LC223Y lt High Yield Cyan gt LC223C lt High Yield Magenta gt LC223M Black Yellow Cyan and Magenta Approximately 550 pages 1 1 Approx cartridge yield is declared in accordance with ISO IEC 24711 For more information
32. Online User s Guide Telephone Line or Connections Difficulty Suggestions Dialling does not work No dial tone Check all line cord connections Make sure the telephone line cord is plugged into the telephone wall socket and the LINE socket inside the machine Change the Tone Pulse setting See Online User s Guide If an external phone is connected to the machine send a manual fax by lifting the handset of the external telephone and dialling the number using the external telephone Wait to hear the fax receiving tones before sending fax If there is no dial tone connect a known working telephone and telephone line cord to the socket Then lift the external telephone s handset and listen for a dial tone If there is still no dial tone ask your telephone company to check the line and or wall socket The machine does not answer when called Make sure the machine is in the correct Receive Mode for your setup See Choose the Receive Mode on page 30 Check for a dial tone If possible call your machine to hear it answer If there is still no answer check the telephone line cord connection If there is no ringing when you call your machine ask your telephone company to check the line 59 Receiving Faxes Difficulty Suggestions Cannot receive a fax Check all line cord connections Make sure the telephone line cord is plugged into the telephone wall socket and
33. SES Close the inside cover and Jam Clear Cover Make sure the covers are closed 16 Reconnect the power cord properly If the Touchscreen displays Paper Jam Rear follow these steps D Unplug the machine from the AC power outlet Q Open the Jam Clear Cover 1 at the back of the machine 51 O Using both hands use the finger holds IMPORTANT on each side of the machine to lift the Seu i ef e If paper is jammed under the print head scanner cover 1 into the open position e unplug the machine from the power source and then move the print head to reach the paper If the print head is in the right corner as shown in the illustration you cannot move the print head Reconnect the power cord Hold down KM until the print head moves to the centre Then unplug the machine from the power source and remove the paper Slowly pull the jammed paper 1 out of the machine EEE Wg A SE Spee e If SE onto your RE i LD Y ra wash with soap and plenty of water Gently close the scanner cover using Move the print head if necessary to the finger holds on each side reach any paper remaining in this area Make sure no jammed paper is left in the corners of the machine 1 and 2 D Reconnect the power cord 52 NOTE If there is a repeat paper jam a small scrap of paper may be stuck in the machine See Additional paper jam clear operations on page 53 Additio
34. U K only BT Call Sign is set to ON You cannot change the Receive Mode from Manual to another mode Set BT Call Sign to OFF See Online User s Guide 37 Error Message Cause Action Cannot Detect You installed a new ink cartridge too quickly and the machine did not detect it An ink cartridge is not installed correctly Take out the new ink cartridge and reinstall it slowly and firmly until the cartridge lever lifts See Online User s Guide A used ink cartridge was reinstalled Remove the used ink cartridge and install a new one If you are using non Brother Original ink the machine may not detect the ink cartridge Replace the cartridge with a Brother Original ink cartridge If the error message remains contact Brother customer service or your local Brother dealer The ink cartridge must be replaced Replace the ink cartridge with a new genuine Brother ink cartridge The new ink cartridge has an air bubble Slowly turn the ink cartridge so that the ink supply port is pointing downward and then reinstall the cartridge The wrong Brother model ink cartridge was installed Check the model numbers of the ink cartridges and install the correct ink cartridges See Supplies on page 71 Cannot Detect Ink Volume If you are using non Brother Original ink the machine may not detect the ink volume Replace the cartridge with a
35. User s Guide CH Install the Brother printer driver from the CD ROM or Brother Solutions Center See Quick Setup Guide From your application select the Print command Select the name of your machine in the Print dialog box and click Properties or Preferences depending on the application you are using CG Select the settings you want to change in the Properties dialog box Commonly used settings include E Media Type E Print Quality E Paper Size E Orientation E Colour Greyscale E Ink Save Mode E Scaling E 2 sided Booklet Click OK Click Print or OK depending on the application you are using to begin printing 18 Copying How to copy Ch Do one of the following to load your document E Place the document face down in the ADF See Using the ADF on page 16 E Place the document face down on the scanner glass See Using the scanner glass on page 17 Options Ia BE hwy Plain Paper lt gt Mono Start lt gt Colour Start 1 No of Copies Enter the number of copies E Press or on the Touchscreen E Press the displayed number of copies on the Touchscreen and then enter the number of copies you want Press OK If you want more than one copy enter the number up to 99 D Press Mono StartorColour Start Stop copying To stop copying press KM Copy options overview To change the copy options press Copy and then pres
36. click Advanced Mode and then click OK ControlCenterd Mode Welcome to ControlCenter4 ControlCenter4 brings together all the software feature Seeerei of your device You can choose between the Home Mode or Advanced Mode user interfa Home Mode Advanced Mode Home Mode offers basic functions such as Photo Heels jai Prin Scan and PC Pax with simple easy to use SE bly to operations configure detaled setings nd store them Offeing easy operation of pre configured button settings in Home Mode Ge Gea D Select your machine from the Model drop down list at the top of the screen Click the Scan tab Then click File Settings SC separ Colour A4 210x 297mm 83x WK Control Center 4 Model Iw e tt XXXX H n options By right clicking on a button you can configure the advanced scan STEE Scans a document and saves it as a specific file type to a pre defined folder or SharePoint library The configuration dialog box appears Change the default settings if needed File ControlCenterd File size 1 Small ep 2 ce Pate Number d 16012014 00x pdf E Show Save As Window Scan Location Folder SharePoint V Insert Date in File Name 3 C Users User Pictures ControlCenter4 can EN F Show Folder q E PreScan Resolution Brightness 4 poxamen Scan Type LI o oer Colour z Contrast Document Size AU 5
37. de This Guide provides information for using AirPrint to print from OS X v10 7 x or later and your iPhone iPod touch iPad or other iOS device to your Brother machine without installing a printer driver PDF file Brother Solutions Center 1 Google Cloud Print Guide This Guide provides details on how to use Google Cloud Print services for printing over the Internet PDF file Brother Solutions Center 1 Mobile Print Scan Guide for Brother iPrint amp Scan 1 This Guide provides useful information about printing from your mobile device and scanning from your Brother machine to your mobile device when connected to a Wi Fi network Visit solutions brother com manuals PDF file Brother Solutions Center The Online User s Guide helps you get the most out of your machine E Quicker navigation e Search box e Navigation index in a separate pane E Comprehensive e All topics in one guide E Simplified layout e Provides step by step instructions e Summarises the feature at the top of the page 1 Online User s Guide E een Ste Map 1200W MEC J44200WV MFC J4S20DWV J MFC J45250WV DE EU BI E cal S Big EE S Print IE CT d IS 2 enter epes A Online User s Guide Soareh See Ste Map 0 Home gt San gt Sean sina the Sean uttan on Your Brother Machine
38. display Add New Address Press Add New Address Press Name See 600 Enter the name up to 16 characters using the Touchscreen Press OK See Entering Text on page 7 Press Address 1 Enter the first fax or telephone number up to 20 digits using the Touchscreen Press OK 28 NOTE e Be sure to include the area code when entering a fax or telephone number Depending on the country the Caller ID names and history may not be displayed correctly if the area code is not registered with the fax or telephone number e Ifyou downloaded the Internet Fax I Fax feature To store an email address to use with Internet Fax l Fax or Scan to E mail server press and enter the email address and then press OK To store a second fax or telephone number press Address 2 Enter the fax or telephone number up to 20 digits using the Touchscreen Press OK D Press OK to confirm 12 Do one of the following E To store another Address Book number repeat steps to m When finished press PF Sending a fax How to set your Station ID Set your machine s Station ID so that the date and time appear on each fax you send Press Ir settings Press All Settings Press A or Y to display Initial Setup Press Initial Setup Press Aor Y to display Station ID Press Station ID Press Fax Enter your fax number up to 20 digits using the Touchscreen and then press OK
39. e Fax Journal report to another fax machine on page 47 Transferring faxes to another fax machine If you have not set up your Station ID you cannot enter fax transfer mode See How to set your Station ID on page 29 Gb Press x to temporarily interrupt the error Press 1 Settings Press All Settings Press Aor Y to display Service Press Service Press Data Transfer o6o60 Q Press Fax Transfer Do one of the following E f the Touchscreen displays No Data there are no faxes in the machine s memory Press Close and then press a E Enter the fax number where faxes will be forwarded Press Fax Start Transferring faxes to your PC Transfer faxes from your machine s memory to your PC SE Press x to temporarily interrupt the error Make sure you have installed MFL Pro Suite on your PC and then turn on PC FAX Receive on the PC Do one of the following Windows XP Windows Vista and Windows 7 From Start select All Programs Brother Brother Utilities MFC XXXX PC FAX Receive and select Receive Where XXXX is your model name Windows 8 Click Te Brother Utilities and then click the drop down list and select your model name if not already selected Click PC FAX Receive in the left navigation bar and then click Receive Make sure you have set PC Fax Receive on the machine See Online User s Guide If faxes are in th
40. e answering the call before your Brother machine answers To test this lower the Ring Delay setting E If the Receive Mode is set to Fax Only or Fax Tel reduce the Ring Delay to 1 ring See Ring Delay on page 32 E If the Receive Mode is set to External TAD reduce the number of rings programmed on your answering machine to 2 E If the Receive Mode is set to Manual DO NOT adjust the Ring Delay setting Have someone send you a test fax E If you received the test fax successfully your machine is operating correctly Remember to reset your Ring Delay or answering machine setting back to your original setting If receiving problems recur after resetting the Ring Delay then a person device or subscriber service is answering the fax call before the machine has a chance to answer E f you were not able to receive the fax then another device or subscriber service may be interfering with your fax reception or there may be a problem with your fax line 60 Troubleshooting Receiving Faxes continued Difficulty Suggestions Cannot receive a fax continued If you are using a telephone answering machine External TAD mode on the same line as the Brother machine make sure your answering machine is set up correctly See Online User s Guide 1 Connect the external TAD correctly See Online User s Guide 2 Get your answering machine to answer in one or two rings 3 Record the outgoing messag
41. e machine s memory when you set up PC Fax Receive the Touchscreen displays a message asking if you want to transfer the faxes to your PC Do one of the following E To transfer all faxes to your PC press Yes If Fax Preview is set to Off the Touchscreen displays a message asking if you also want to turn on the backup print option E To exit and leave the faxes in the machine s memory press No QO Press ei Transferring the Fax Journal report to another fax machine If you have not set up your Station ID you cannot enter fax transfer mode See How to set your Station ID on page 29 D Press x to temporarily interrupt the error Press EI Settings Press All Settings Press A or Y to display Service Press Service Press Data Transfer Press Report Transfer Enter the fax number where the Fax Journal report will be forwarded Press Fax Start 6000680 e Troubleshooting Document jam Documents can jam in the ADF if they are not inserted or fed correctly or if they are too long Follow the steps to clear a document jam Document is jammed in the top of the ADF D Take out any paper from the ADF that is not jammed Open the ADF cover Remove the jammed document by pulling it upward 1 ADF cover Close the ADF cover Press KM IMPORTANT To avoid document jams close the ADF cover correctly by pushing it gently in the centre 47 Doc
42. e on your answering machine E Record five seconds of silence at the beginning of your outgoing message Limit your speaking to 20 seconds E End your outgoing message with your Remote Activation Code for people sending manual faxes For example After the beep leave a message or press 5 1 and Start to send a fax 4 Set your answering machine to answer calls 5 Get your Brother machine s Receive Mode to External TAD See Choose the Receive Mode on page 30 Make sure your Brother machine s Fax Detect feature is turned On Fax Detect is a feature that allows you to receive a fax even if you have answered the call on an external or extension telephone See Online User s Guide If you often get transmission errors due to possible interference on the telephone line try changing the Compatibility setting to Basic for VoIP See Telephone Line Interference or VoIP System on page 65 If you connect your machine to a PBX or ISDN line set the menu setting of Telephone Line Type to your telephone line type See Online User s Guide Sending Faxes Difficulty Suggestions Cannot send a fax Check all line cord connections Make sure the telephone line cord is plugged into the telephone wall socket and the LINE socket inside the machine Print the Transmission Verification Report and check for an error See Online User s Guide Ask the other party to check that the rece
43. eceive Mode E Fax Fax Only E Fax Tel E External TAD E Manual Date amp Time Displays the date and time that has been set in the machine Press to access the Date amp Time menu Wi Fi Press to set up a wireless network connection A four level indicator cg on the screen displays the current wireless signal strength if you are using a wireless connection Tray Setting Press to access the Tray Setting menu to change the paper size and paper type All Settings Press to access the Settings menu General information Entering Text When you must enter text into the machine a keyboard appears on the Touchscreen elwlelrjrjvjujijo e sels ef EELER eo ES Press fal 1 Jto cycle between letters numbers and special characters NOTE e To change between lowercase or uppercase press Ex e You can change the keyboard setting of the Touchscreen See Online User s Guide Inserting spaces To enter a space press Space or you can press gt to move the cursor NOTE The characters that are available may differ depending on your country Making corrections If you entered an incorrect character and want to change it press 4 to move the cursor to highlight the incorrect character and then press x Enter the correct character You can also use the cursor to go back and insert characters Press x for each character you want to erase or press and hold to e
44. f or On Press EA Recommended print media 0000 Oe To get the best print quality we recommend using the Brother paper in the table If the listed Brother paper is not available in your country we recommend testing various papers before purchasing large quantities Brother paper Paper Type Item A3 Plain BP60PA3 A3 Glossy Photo BP71GA3 A3 Inkjet Matte BP60MA3 A4 Plain BP60PA A4 Glossy Photo BP71GA4 A4 Inkjet Matte BP60MA 10 x 15 cm Glossy BP71GP Photo Loading paper Handling and using print media IMPORTANT DO NOT use the following kinds of paper e Damaged curled wrinkled or irregularly shaped paper 1 2mmorgreater curl may cause jams to occur e Extremely shiny or highly textured paper e Paper that cannot be arranged uniformly when stacked e Short grain paper How to load documents You can send a fax make copies or scan from the automatic document feeder ADF and from the scanner glass Using the ADF The ADF can hold up to 20 pages and feed each sheet individually Use paper that is within the sizes and weights shown in the table Always fan the edges of the pages before placing them in the ADF Document Sizes and Weights Length 148 to 355 6 mm Width 148 to 215 9 mm Paper weight 64 to 90 g m How to load documents IMPORTANT e DO NOT pull on the document while it is feeding e DO NOT use paper that is curled w
45. features If avoiding a slight interruption is crucial to your business we recommend using a separate telephone line with no custom features 62 Copying Difficulties Troubleshooting Difficulty Suggestions Vertical black lines or streaks appear in copies Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip Clean the glass strip scanner glass and the white bar and white plastic above them See Cleaning the scanner glass on page 33 Black marks or spots appear in copies Black marks or spots on copies are typically caused by dirt or correction fluid on the scanner glass Clean the scanner glass and white plastic above it See Cleaning the scanner glass on page 33 Poor copy results when using the ADF Try using the scanner glass See Using the scanner glass on page 17 Fit to Page does not work correctly Make sure your source document is not skewed Reposition the document and try again Scanning Difficulties Difficulty Suggestions Poor scanning results when using the ADF E Vertical black lines appear in the scanned data Clean the white bar and the glass strip underneath it See Cleaning the scanner glass on page 33 Try using the scanner glass See Using the scanner glass on page 17 PhotoCapture Center Difficulties Difficulty Suggestions Removable Disk does not work
46. ge 33 Handling Incoming Calls Difficulty Suggestions The machine hears a voice as a CNG Tone If Fax Detect is set to On your machine is more sensitive to sounds It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones Deactivate the machine by pressing Ka Try avoiding this problem by turning Fax Detect to off See Online User s Guide Sending a fax call to the machine If you answered on an extension or external telephone press your Remote Activation Code the factory default is x 5 1 If you answered on an external telephone press Fax Start and then press Receive to receive the fax When your machine answers hang up Custom features on a single line If you have Call Waiting Call Waiting Caller ID Caller ID Voice Mail an answering machine an alarm system or other custom feature on a single telephone line with your machine it may create a problem sending or receiving faxes For example If you subscribe to Call Waiting or another custom service and its signal comes through the line while your machine is sending or receiving a fax the signal can temporarily interrupt the fax Brother s ECM Error Correction Mode feature should help overcome this problem This condition is related to the telephone system industry and is common to all devices that send and receive information on a single shared line with custom
47. he recommended types of paper See Online User s Guide To prolong print head life provide the best ink cartridge economy and maintain print quality we do not recommend frequently unplugging the machine and or leaving the machine unplugged for extended periods of time We recommend using Leo to power down the machine Using allows minimal power to the machine resulting in periodic but less frequent cleaning of the print head 56 Troubleshooting Print Quality Difficulties continued Difficulty Suggestions The machine prints blank pages Check the print quality See Checking the print quality on page 33 Make sure you are using Brother Original Innobella ink To prolong print head life provide the best ink cartridge economy and maintain print quality we do not recommend frequently unplugging the machine and or leaving the machine unplugged for extended periods of time We recommend using to power down the machine Using machine resulting in periodic but less frequent cleaning of the print head allows minimal power to the Characters and lines are blurred Check the printing alignment See Checking the print alignment on page 35 Printed text or images are skewed Make sure the paper is loaded correctly in the paper tray and the paper guides are adjusted correctly See Before loading paper on page 8 Make sure the Jam Clear Cover is closed correctly
48. hine s settings the Touchscreen that you have changed such as the date and time telephone line type and Ring Press D Settings Belay 2 Network Press All Settings You can reset the print server back to its default factory settings such as the password and IP address information Press Aor Y to display Machine Info Press Machine Info 3 Address Book amp Fax Address Book amp Fax resets the following Press Serial No ea settings Your machine s serial number will appear on the Touchscreen E Address Book Address Book and Setup Groups 98600 Press A E Programmed fax jobs in the memory Polled Transmit Delayed Fax and Checking the firmware Delayed Batch Transmission version E Station ID You can see the machine s firmware version Name and Number on the Touchscreen E Remote Fax Options Fax Forwarding Press vy Settings E Report settings Press All Settings Transmission Verification Report Address Book and Fax Journal Press Aor Y to display Machine Info m History Press Machine Info Caller ID history and Outgoing Call H 7 Press Firmware Version Faxes in memory 4 All Settings Press Main Version Your machine s firmware version will appear on the Touchscreen You can restore all settings to the factory default Brother strongly recommends performing Press E this procedure before handing over or disposing of the machine ee6
49. ireless signal strength when using a wireless connection e gt gt e 0 Max wireless settings For more information see Quick Setup Guide Create Shortcuts for frequently used operations such as sending a fax copying scanning and using Web Connect Three Shortcuts screens are available with space for up to four Shortcuts on each screen For more information see Online User s Guide General information 7 Stored Fax es M Displays the available ink volume Press to access the Ink menu When the ink cartridge is near the end of its life or having a problem an error icon is displayed on the ink colour See Online User s Guide ii Settings Press to access the settings See Settings screen on page 6 6 Modes e Del Fax Press to access Fax mode Press to access Copy mode m Scan Press to access Scan mode D Photo Press to access Photo mode Press to connect the Brother machine to an Internet service For details see Web Connect Guide Press to access the Brother Apps menu E A3 Copy Shortcuts Use this preset shortcut to copy on A3 or Ledger size See Online User s Guide Stored Fax es 01 Print When Fax Preview is setto Off Stored Fax es displays how many received faxes are in the machine s memory Press Print to print the faxes New Fax es When Fax Preview is setto On New Fax es displays how man
50. iving machine has paper Poor fax send quality Try changing your resolution to Fine or S Fine Make a copy to check your machine s scanner operation If the copy quality is poor clean the scanner See Cleaning the scanner glass on page 33 61 Sending Faxes continued Difficulty Suggestions Transmission Verification Report says RESULT ERROR There is probably temporary noise or static on the line Try sending the fax again If you send a PC FAX message and get RESULT ERROR on the Transmission Verification Report your machine may be out of memory To gain extra memory you can turn off Memory Receive print fax messages from the machine s memory or cancel a Delayed Fax or Polling Job See Online User s Guide If the problem continues ask the telephone company to check your telephone line If you often get transmission errors due to possible interference on the telephone line try changing the machine s Compatibility setting to Basic for VoIP See Telephone Line Interference or VoIP System on page 65 If you connect your machine to PBX or ISDN set the menu setting of Telephone Line Type to your telephone line type See Online User s Guide Vertical black lines when sending Black vertical lines on faxes you send are typically caused by dirt or correction fluid on the glass strip Clean the glass strip See Cleaning the scanner glass on pa
51. l TAD see Online User s Guide 31 Chapter 10 Receive Mode settings Ring Delay Ring Delay sets the number of times the machine rings before itanswers in Fax Only or Fax Tel mode If you have external or extension telephones on the same line as the machine choose the maximum number of rings See Online User s Guide Press iN Settings Press All Settings Press A or Y to display Fax Press Fax Press A or Y to display Setup Receive Press Setup Receive Press Aor Y to display Ring Delay Press Ring Delay 600090 0000 Press A or Y to display the options and then press the number of times the machine will ring before it answers If you select 0 the machine will answer immediately and the line will not ring at all Press Al 32 F T Ring Time Fax Tel mode only When your machine receives a call you and your caller will hear the normal telephone ring The number of rings is set in the ring delay setting If the call is a fax then your machine will receive it However if itis a voice call then the machine will sound the F T Ring a fast double ring for the time you have set in the F T Ring Time setting If you hear the F T Ring it means that you have a voice caller on the line Because the F T Ring is made by the machine extension and external telephones will not ring However you can still answer the call on any telephone by using a remote code See Online User
52. m on page 48 Make sure the Base Pad in the paper tray is not dirty See Online User s Guide There is a paper jam Remove the jammed paper by following the steps See Printer jam or paper jam on page 48 Make sure the paper guides are set to the correct paper size Paper jam reoccurs If there is a repeat paper jam a small piece of paper may be stuck in the machine Make sure paper is not still jammed in the machine See Additional paper jam clear operations on page 53 58 Printing Received Faxes Troubleshooting Difficulty Suggestions E Condensed print E Horizontal streaks E Top and bottom sentences are cut off E Missing lines This is usually caused by a poor telephone connection Make a copy if your copy looks good you probably had a bad connection with static or interference on the telephone line Ask the other party to re send the fax Vertical black lines when receiving The sender s scanner may be dirty Ask the sender to make a copy to see if the problem is with the sending machine Try receiving from another fax machine Left and right margins are cut off or a single page is printed on two pages If the received faxes are divided and printed on two pages or if you get an extra blank page your paper size setting may not be correct for the paper you are using See Set Paper Size and Type on page 13 Turn on Auto Reduction See
53. nal paper jam clear operations S If you experience paper jams repeatedly 3 times or more the Touchscreen displays a message asking if you want to remove paper scraps from the machine Press Yes to return to the Home screen Press H Settings Press Maintenance Press A or Y to display Remove Paper Scraps Press Remove Paper Scraps oo 606 e Follow the instructions on the Touchscreen to locate and remove the jammed paper Troubleshooting NOTE During the procedure you must load the Maintenance sheet included with your machine in Landscape position in the manual feed slot If you do not have the Maintenance sheet use one sheet of A4 or Letter size thick paper such as glossy paper 53 Troubleshooting for Wireless LAN setup Wireless LAN report After you configure the wireless LAN settings of the machine a wireless LAN report will be printed automatically If the printed report shows that the connection failed check the error code on the printed report and refer to the following instructions Error code Recommended Solutions TS 01 The wireless setting is not activated change the wireless setting to ON TS 02 Your wireless access point router cannot be detected Please try the following E Check that you are selecting the correct SSID network name and are entering the correct network key E Check that your wireless access point router is not using additional
54. ndows Server 2003 Windows Server 2008 and Windows Server 2008 R2 Click Start gt All Programs gt Brother and a Brother Utilities Windows 8 and Windows Server 2012 Tap or click Te Brother Utilities either on the Start screen or the desktop Windows 8 1 and Windows Server 2012 R2 Move your mouse to the lower left corner of the Start screen and click if you are using a touch based device swipe up from the bottom of the Start screen to bring up the Apps screen When the Apps screen appears tap or click mea Brother Utilities Select your machine Brother Utilities ControlCenter4 Scanner Utility Ki e Choose the operation you want Chapter 1 Control panel overview 2 7 67 5 mm Touchscreen LCD and Touchpanel MFC J4420DW 06 02 03 01 2015 al Shortcuts d 1 Settings 1 2 7 67 5 mm Touchscreen LCD Liquid Crystal Display Access the menus and options you want by pressing them as they are displayed on the Touchscreen LCD You can adjust the angle of the Touchscreen LCD and Touchpanel by lifting it To lower this control panel press the release button located behind it as shown in the illustration General information 2 Touchpanel m Back Press to go back to the previous menu level E fal Home Press to return to the Home screen D KM Cancel Press to cancel an operation when lit 3 Power On Off Press to turn
55. ne Press Dial Tone Press Detection or No Detection Press A Telephone Line Interference or VoIP System 0000 000 If you are having problems sending or receiving a fax due to possible interference on the telephone line or if you are using a VolP system we recommend that you change the modem speed to minimise errors in fax operations Press iN Settings Press All Settings 7 Press A org to display Initial Setup Press Initial Setup Troubleshooting Press A or Y to display Compatibility QO Press Compatibility Press Normal or Basic for VoIP E Basic for VoIP reduces the modem speed to 9 600 bps and turns off colour fax receiving and Error Correction Mode ECM except for colour fax sending Unless interference is a recurring problem on your telephone line you may prefer to use it only when needed To improve compatibility with most VolP services Brother recommends changing the compatibility setting to Basic for VoIP E Normal sets the modem speed at 14 400 bps Press ei NOTE VoIP Voice over IP is a type of phone system that uses an Internet connection rather than a traditional phone line 65 Machine Information Reset operations overview The following reset operations are available Checking the serial number 1 Machine Reset You can see the machine s serial number on You can reset all the mac
56. nt Only Replace ink One or more of the colour ink cartridges have reached the end of their life You can use the machine in monochrome mode for approximately four weeks depending on the number of pages you print While this message appears on the Touchscreen each operation works in the following way E Printing If the media type is set to Plain Paper in the Basic tab and Greyscale is chosen in the Advanced tab of the printer driver you can use the machine as a monochrome printer 2 sided printing is not available when this message appears E Copying If the paper type is set to Plain Paper you can make copies in monochrome 2 sided copying is not available when this message appears E Faxing If the paper type is set to Plain Paper or Inkjet Paper the machine will receive and print the faxes in monochrome If a sending machine has a colour fax the machine s handshake will ask that the fax be sent as monochrome Replace the ink cartridges See Online User s Guide NOTE The machine will stop all print operations you cannot use the machine until a new ink cartridge is installed in the following cases e If you unplug the machine or take out the ink cartridge Windows If you select Slow Drying Paper in the Basic tab of the printer driver Macintosh If you select Slow Drying Paper in the Print Settings drop down list of the printer driver BT Call Sign On
57. nter operations PHOTO mode 23 How to print images 23 View Photos ER PhotoCapture Center print settings OVGTVIeW nense es rnr rens rrr reee nena 24 Telephone services and external devices een 25 Telephone services overview 25 Voicemail ccsceceececneseeeeenees 25 Voice over Internet Protocol ie 25 Connecting an external telephone answering device TAD 25 External and extension telephones ee Ne 25 Sending a fax ccscceeeeeeeee 26 How to Send a faX nena 26 el Un E 27 How to store number 28 Storing a D use 28 Storing Address Book ite 28 How to set your Station ID 29 10 Receiving a fan eessen 30 vi Receive Modes een 30 Choose the Receive Mode 30 Using Receive Modes 31 Receive Mode settingS 32 Ring RTE 32 F T Ring Time Fax Tel mode on 32 Routine maintenance 33 How to clean and check the Machine incsncstatoxnncciecsatittanGeesssuncanbie 33 Cleaning the scanner glass 33 Checking the print quality 33 Checking the print alignment 35 Troubleshooting 36 Identifying the problem 36 Error and maintenance UE 37 Error anmatons 46 Transferring your faxes or Fax Journal report 46 Document am 47 Printer jam or paper jam 48 Troubleshooting for Wireless LAN SOU soo dieece A enieus dee erennccaeuas 54 Wireless LAN reno 54 If you a
58. od0d0d0 How to reset the machine 0000 G e Settings Press All Settings Press A or Y to display Initial Setup Press Initial Setup Press A or Y to display Reset Press Reset Press A or Y to display the type of reset Machine Reset Network Address Book amp Faxor All Settings and then press it Press Yes to confirm Press Yes for two seconds to reboot the machine Troubleshooting 67 A Address Book setting Up cciccccscecncsucendeoasnicedaccascaceiestews 28 ADF automatic document feeder 16 Automatic fax receive es See cee eee 30 C Cleaning Tero lalale E AET 33 Control panel overview essees 2 ControlCenter See Online User s Guide Copy Paper SIZE ee 20 paper type usgekegegeegegetgeeeeedCeiee Sege 20 using scanner glass n 17 Custom telephone features on a single 9 ee 62 D Dialling CA 28 Document loading E 16 17 E ee e E 8 11 Error messages on Touchscreen 37 68 F Fax from PC See Online User s Guide Fax stand alone PO COIVING E 30 elei Dt 59 60 F T Ring Time setting 08 32 Ring Delay setting oeenn 32 telephone line interference or VoIP GE 65 SOMO BEE 26 ale er 61 telephone line interference or VoIP Syste M rieri er scenes 65 Fax Tel mode Ring AR 32 J Jams document ccsceeeeeeeeeeeeeaseaneesseeeeees 47 Paper E 48 L LCD Liquid Crystal Display
59. of paper in the tray The paper orientation is incorrect for the paper size You did not set the paper guides in the tray to the indicators for the paper size you are using 1 Check that the paper size you choose on the Touchscreen matches the size of the paper in the tray See Set Paper Size and Type on page 13 2 Make sure you load the paper in the proper orientation and set the paper guides to the indicators for your paper size See Before loading paper on page 8 3 After you have checked the paper size and the paper orientation press OK on the Touchscreen If you are printing from your computer make sure the paper size you choose in the printer driver matches the size of paper in the tray See Online User s Guide 45 Error animations Error animations display step by step instructions when paper gets jammed You can read the steps at your own pace by pressing to see the next step and lt 4 to see the previous step Transferring your faxes or Fax Journal report If the Touchscreen displays E Unable to Clean XX E Unable to Initialize XX E Unable to Print XX E Unable to Scan XX We recommend transferring your faxes to another fax machine or to your PC See Transferring faxes to another fax machine on page 46 See Transferring faxes to your PC on page 46 Transfer the Fax Journal report to see if there are any faxes you must transfer See Transferring th
60. oks sharp Q Press BA NOTE For more information about cleaning and checking the machine see Online User s Guide 35 Troubleshooting If you think there is a problem with your machine check each of the items below first and follow the troubleshooting tips You can correct most problems yourself If you need additional help the Brother Solutions Center offers the latest FAQs and troubleshooting tips Visit http support brother com Identifying the problem First check the following E The machine s power cord is connected correctly and the machine is powered on E All of the protective parts have been removed E Paper is loaded correctly in the paper tray E The interface cables are securely connected to the machine and the computer or the wireless connection is set up on both the machine and your computer BR Touchscreen Messages See Error and maintenance messages on page 37 If you did not solve the problem with the above checks See f you are having difficulty with your machine on page 55 36 Troubleshooting Error and maintenance messages As with any sophisticated office product errors may occur and supplies must be replaced If this happens your machine identifies the error or required routine maintenance and displays the appropriate message The most common error and maintenance messages are shown in the following table Error Message Cause Action B amp W 1 sided Pri
61. ory is full it will be sent immediately e You can use the scanner glass to fax pages of a book one at a time The documents can be up to A4 or Letter size Do one of the following E When Fax Preview is set to Of f E When Fax Preview is set to On press Fax and then i Sending Faxes Call History Address 26 Sending a fax Gi To change the fax sending settings press Options Press A or Y to scroll through the fax settings When the setting you want is displayed press it and choose your new option When you have finished changing options press OK For more advanced fax sending operations and settings see Online User s Guide E Fax Resolution E Contrast E Glass Scan Size E Colour Fax Transmission E Preview Outgoing Fax E Faxing at the end of a call E Broadcasting E Real Time Transmission E Overseas Mode E Delayed Fax E Batch Transmission E Cancelling Waiting Jobs E Set New Default E Factory Reset E Polled Transmit E Transmission Verification Report Enter the fax number Using the dial pad on the Touchscreen Using Address Book E Address Book Using Call History E Redial E Outgoing Call E Caller ID history NOTE e To preview a fax message before sending it set Preview to On See Online User s Guide e If your network supports the LDAP protocol you can search for fax numbers and email addresses on your server See Online
62. ot work Windows It is necessary to set the third party Security Firewall Software to allow PC FAX Rx Add port 54926 for Network PC FAX Rx See Online User s Guide The Brother software cannot be installed Windows Allow network access to the following programs if your security software displays an alert message during MFL Pro Suite installation Macintosh If you are using a firewall function of anti spyware or antivirus security software temporarily disable it and then install the Brother software Cannot connect to wireless network Investigate the problem using the WLAN Report Ha Dress If Settings All Settings and then press A or Y to display Print Reports Press Print Reports Press A or Y to display WLAN Report and then press WLAN Report See Online User s Guide 64 Dial Tone detection When sending a fax by default your machine will wait for a fixed amount of time before it starts to dial the number By changing the Dial Tone setting to Detection you can make your machine dial as soon as it detects a dial tone This setting can save time when sending a fax to many different numbers If you change the setting and start having problems when dialling you should change it back to the No Detection setting Press ii Settings Press All Settings Press A or Y to display Initial Setup Press Initial Setup Press A or Y to display Dial To
63. r s Guides and where to find them Which Guide What s in it Where is it Product Safety Guide Read this Guide first Please read the Safety Instructions before you set up your machine See this Guide for trademarks and legal limitations Printed In the box Quick Setup Guide Follow the instructions for setting up your machine and installing the drivers and software for the operating system and connection type you are using Printed In the box Basic User s Guide Learn the basic Fax Copy Scan and PhotoCapture Center operations and basic machine maintenance See troubleshooting tips Printed In the box Online User s Guide This HTML Web guide includes the contents of the Basic User s Guide and additional information about the machine s settings and operations security features troubleshooting tips and maintenance instructions In addition to information about the PC Print Scan Copy Fax MFC models only and PhotoCapture Center and Brother ControlCenter operations useful information is included about using the machine on a network HTML CD ROM Windows Brother Solution Center 1 Macintosh Web Connect Guide This Guide provides useful information about accessing Internet services from the Brother machine as well as downloading images printing data and uploading files directly to Internet services PDF file Brother Solutions Center 1 AirPrint Gui
64. rase all the characters Before loading paper Load only one size of paper and one type of paper in the paper tray at a time E When loading a different paper size in the tray you must also change the paper size setting in the machine See Set Paper Size and Type on page 13 E f the Check Paper setting is On the machine displays a message asking if you want to change the paper type and paper size when you pull the paper tray out of the machine Change the paper size and paper type settings if needed according to the instructions on the Touchscreen See Check Paper setting on page 14 We explain how to load paper for each tray Paper lay ee dek See page 8 Manual feed slot See page 11 Loading paper Loading paper in the paper tray Paper size and loading orientation The paper size determines the orientation when loading paper in the paper tray Paper tray A4 Landscape orientation Letter Executive A5 A6 Photo 2L Index card Envelope Photo Photo L See the details in this chapter For information about other paper sizes see Online User s Guide Loading paper When using A4 Letter or Executive size G Fan the stack of paper well to avoid paper paper jams and misfeeds SE Pull the paper tray completely out of the machine NOTE Always make sure the paper is not curled Load paper in the paper tray with the 2 Open
65. re having difficulty with your Machine un 55 Dial Tone detection 001111 65 Telephone Line Interference or Viele 65 Machine Information seseaeeeea 66 Checking the serial number 66 Checking the firmware VESTON pracer rarr 66 Reset operations overview 66 How to reset the machine 67 WAG GX fi sessssncddicsdiceenpansdusrecens 68 Supplies cceeeeeeeeeeeeees 71 How to use the documentation Thank you for buying a Brother product Reading the documentation will help you make the most of your machine Symbols and conventions The following symbols and conventions are used throughout the documentation Bold Bold typeface identifies buttons on your computer screen Italics Italicized typeface emphasizes an important point or refers you to a related topic Courier Text in the Courier New font New identifies messages displayed on the machine s Touchscreen LCD IMPORTANT IMPORTANT indicates a potentially hazardous situation which if not avoided may result in damage to property or loss of product functionality NOTE NOTE specifies the operating environment conditions for installation or special conditions of use About Brother Utilities Windows Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on your device General information Windows xP Windows Vista Windows 7 Wi
66. rinkled folded ripped stapled paper clipped glued or taped e DO NOT use cardboard newspaper or fabric e DO NOT leave thick documents on the scanner glass If you do this the ADF may jam Make sure documents written with ink or modified with correction fluid are completely dry 16 Loading documents Ch Lift up and unfold the ADF document support 1 Fan the pages well D Adjust the paper guides 1 to fit the width of your documents Place your documents face down top edge first in the ADF underneath the guides until you feel them touch the feed rollers The Touchscreen displays ADF Ready Using the scanner glass Use the scanner glass to fax copy or scan single pages or pages of a book Document Sizes Supported Length Up to 297 mm Width Up to 215 9 mm Weight Up to 2 kg How to load documents NOTE To use the scanner glass the ADF must be empty Ch Lift the document cover Loading documents SC Place the document face down in the upper left corner of the scanner glass aligned with the arrow BS5vis LTRI Aal Close the document cover IMPORTANT If you are scanning a book or thick document DO NOT slam or press on the document cover 17 Printing from a computer How to printa document The machine can receive and print data from your computer Before you can print from a computer you must install the printer driver See Online
67. rint head if necessary to reach any paper remaining in this area Make sure no jammed paper is left in the corners of the machine 1 and 2 49 IMPORTANT If paper is jammed under the print head unplug the machine from the power source and then move the print head to reach the paper If the print head is in the right corner as shown in the illustration you cannot move the print head Reconnect the power cord Hold down x until the print head moves to the centre Then unplug the machine from the power source and remove the paper 11 Open the Jam Clear Cover 1 at the back of the machine If ink gets onto your skin immediately wash with soap and plenty of water Gently close the scanner cover using 50 the finger holds on each side Do one of the following E f the Touchscreen displays Paper Jam Front goto step E f the Touchscreen displays Paper Jam Front Rear goto step Make sure you look carefully inside for jammed paper If there is any jammed paper slowly pull it out of the machine Troubleshooting D Close the inside cover and Jam Clear amp Open the inside cover 1 Cover Make sure the covers are closed completely Pull the jammed paper out of the machine B Pull out the paper support 1 until it locks into place and then unfold the paper support flap 2
68. ry another paper jam operation See Additional paper jam clear operations on page 53 Paper Tray not detected The paper tray is not completely inserted Slowly push the paper tray completely into the machine Jammed paper or a foreign object has prevented the paper tray from being inserted properly Pull the paper tray out of the machine and remove the paper or foreign object If you cannot find or remove the jammed paper follow the steps See Printer jam or paper jam on page 48 Slowly push the paper tray completely into the machine Touchscreen Init Failed The Touchscreen was pressed before the power on initialisation was completed Make sure that nothing is touching or resting on the Touchscreen especially when plugging in the machine Debris may be stuck between the lower part of the Touchscreen and its frame Insert a piece of stiff paper between the lower part of the Touchscreen and its frame and slide it back and forth to push out the debris 43 Error Message Cause Action Unable to Clean XX Unable to Initialize XX Unable to Print XX The machine has a mechanical problem OR A foreign object such as a paper clip or a piece of ripped paper is in the machine Open the scanner cover and remove any foreign objects and paper scraps from inside the machine If the error message continues disconnect the machine from the power for
69. s Options Press Aor Y to scroll through the copy settings When the setting you want is displayed press it and choose your option When you have finished changing options press OK For more information about changing the following copy options see page 20 E Paper Type E Paper Size For more information about changing the following copy options see Online User s Guide E Quality E Enlarge Reduce E Page Layout E 2 in 1 ID E Stack Sort E Density E Ink Save Mode E Thin Paper Copy E Book Copy E Watermark Copy E Remove Background Colour E 2 sided Copy E Set New Default E Factory Reset 19 Chapter 5 Paper Type When copying on a special type of paper set the machine for the type of paper you are using to get the best print quality Ch Load your document Enter the number of copies you want Press Options Press A or Y to display Paper Type d 9 Press Paper Type Press Aor Y to display Plain Paper Inkjet Paper Brother BP71 or Other Glossy and then press the option you want to set Press OK 20 Press Mono StartorColour Start Paper Size When copying on paper other than A4 size you must change the Paper Size setting You can only copy on A4 A5 A3 Photo 10 x 15 cm Letter Legal or Ledger paper Ch Load your document Enter the number of copies you want Press Options Press Paper Size Press A or Y to display Paper Size
70. security settings such as MAC address filtering E Try moving the device closer to your wireless access point router After it is connected to the network you should be able to move it back to its previous location TS 04 An unsupported authentication encryption method has been detected on your wireless access point router BR Your wireless access point router is using an authentication encryption method that is not supported by the device Check that you are selecting the correct SSID network name TS 05 The specified SSID or network key are incorrect E Check that you are selecting the correct SSID network name and are entering the correct network key TS 06 The specified wireless security information is incorrect E Check the authentication encryption method that you are selecting and make sure you are entering the correct network key TS 07 The machine cannot detect a wireless access point router that has WPS or AOSS enabled E f you would like to configure your wireless settings using WPS or AOSS you must set up WPS or AOSS on both your machine and the wireless access point router Confirm your wireless access point router supports WPS or AOSS and try starting again TS 08 Two or more wireless access points with WPS or AOSS enabled are detected E Try starting again after a few minutes to avoid interference from other access points 54 Troubleshooting
71. the LINE socket inside the machine If you subscribe to DSL or VoIP services contact your service provider for connection instructions If you have problems due to possible interference on the telephone line you can change the compatibility setting See Telephone Line Interference or VoIP System on page 65 Make sure the machine is in the correct Receive Mode This is determined by the external devices and telephone subscriber services you have on the same line as the Brother machine See Choose the Receive Mode on page 30 If you have a dedicated fax line and want your Brother machine to automatically answer all incoming faxes select Fax Only mode If your Brother machine shares a line with an external answering machine select External TAD mode In External TAD mode your Brother machine will automatically receive incoming faxes and voice callers will be able to leave a message on your answering machine If your Brother machine shares a line with other telephones and you want it to automatically answer all incoming faxes select Fax Tel mode In Fax Tel mode your Brother machine will automatically receive faxes and produce a fast double ring to alert you to answer voice calls If you do not want your Brother machine to automatically answer incoming faxes select Manual mode In Manual mode you must answer every incoming call and activate the machine to receive faxes Another device or service at your location may b
72. the output paper tray cover 1 printing surface face down Check that the paper is flat in the tray Landscape orientation Gently press and slide the paper guides 1 to fit the paper size Make sure the triangular mark 2 on the paper guide 1 lines up with the mark for the paper size you are using QO Gently adjust the paper guides 1 to fit the paper Make sure the paper guides touch the sides of the paper Chapter 2 Check that the paper is flat in the tray dai Pull out the paper support 1 until it and below the maximum paper locks into place and then unfold the mark 1 paper support flap 2 Overfilling the paper tray may cause paper jams D Change the paper size setting in the machine s menu if needed See Set Paper Size and Type on page 13 amp Slowly push the paper tray completely into the machine 10 Loading paper Loading paper in the When using A3 or Ledger size paper man ual feed slot ap Open the manual feed slot cover Use the manual feed slot to load special print media one sheet at a time The manual feed slot does not support printing faxes Paper size and loading orientation The paper size determines the orientation when loading paper in the manual feed slot Manual feed slot A4 Landscape orientation Letter Executive D Slide the manual feed slot paper guides to fit the paper width that you are using
73. uality Check Sheet QO Check the quality of the four colour blocks on the sheet 33 The Touchscreen displays a message asking about the print quality Do one of the following E f all lines are clear and visible press No to finish the Print Quality check and then go to step E f you can see missing short lines as shown in the illustration press Yes The Touchscreen displays a message asking you to check the print quality of each colour Following the instructions on the Touchscreen press 1 2 3 or 4 to select the example most similar to the Print Quality Check Sheet for each colour If you press number 2 3 or 4 the Touchscreen prompts you to start cleaning Press Start D After the cleaning procedure is finished press Yes and return to step Press Al If you clean the print head at least five times and the print has not improved try installing a new Brother Original Innobella replacement ink cartridge for each problem colour Try cleaning the print head up to five more times If the print has not improved contact Brother customer service or your local Brother dealer 34 IMPORTANT DO NOT touch the print head Touching the print head may cause permanent damage and may void the print head s warranty NOTE When a print head nozzle is clogged the printed sample looks like this a gt a A3 Ledger Legal A5 A6 envelopes Photo 10 x 15 cm Photo L 89 x
74. ument is jammed inside the ADF Kg Take any paper that is not jammed out of the ADF Lift the document cover Pull the jammed document out to the left 1 Document Cover CG Close the document cover O Press Ka Small document is jammed in the ADF Ch Lift the document cover D Insert a piece of stiff paper such as cardstock into the ADF to push any small paper scraps through 1 Document Cover 48 Close the document cover Press KM Printer jam or paper jam Follow these steps to locate and remove the jammed paper if the Touchscreen displays Paper Jam Front or Paper Jam Front Rear NOTE If the Touchscreen displays Paper Jam Rear see page 51 Unplug the machine from the electrical socket Pull the paper tray 1 completely out of the machine Ch Lift the Jam Clear Flap and remove the jammed paper O Make sure you look carefully inside the machine above and below the Jam Clear Flap for scraps of paper amp Put the paper tray firmly back in the machine Troubleshooting Using both hands use the finger holds on each side of the machine to lift the scanner cover 1 into the open position Slowly pull the jammed paper 1 out of the machine SE Wg A ZAT Vic SY Move the p
75. y new faxes you have received and stored in the machine s memory Press View to view the faxes on the Touchscreen Chapter 1 Warning icon O 9 Cover is Open SE d i La Copy Scan E e Le 1 Shortcuts y Settings The warning icon O appears when there is an error or maintenance message press Detail to view it and then press x to return to Ready mode See Error and maintenance messages on page 37 NOTE This product adopts the font of ARPHIC TECHNOLOGY CO LTD Settings screen When you press th Settings the Touchscreen LCD displays the machine s status This screen provides access to all the machine e settings Settings e 03 01 2015 Fax 06 04 1 w7 Maintenance lt gt Wi Fi 6 Quiet Mode CHE T Fax Preview All Settings Ss 8 1 Maintenance Press to access the Maintenance menu Check and improve the print quality clean the print head and check the available ink volume You can also use the Maintenance solution menu to solve a recurring paper jam error 2 Quiet Mode Displays the Quiet Mode setting Press to access the Quiet Mode menu When this menu is set to On Ar is displayed on the Home sagen The machine s printing noise has been reduced For more information see Online User s Guide 3 Fax Preview Displays the Fax Preview setting Press to access the Fax Preview menu Receive Mode Displays the current R

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