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Personal Communicator Client User Guide

1. 4 79 Creating a conference using the Classic interface 000 80 LEVIS COMRMAIIGS 6 ateseskerecke an ken Se ed mead KOR lO adie ee aes eRe eee 81 Sending instant Messages 04 00ess evened eed cue beeen ee eee anaes 81 Sending an instant message from the Standard interface 5 83 Sending an instant message from the Classic interface 000 84 Replying to an instant message 0 6c eee eee 86 Sending an instant message during acall 002 cee eee eee 86 Querying the presence of a user in an instant message conversation window 87 Clearing your instant messages history 0000 cece eee eee eee 89 Sending IM Droadeasis nico a ds wed tC dkn a owas o Seed dene bodes ox 90 USING VOICE 22200 cc0cerneea eee cagee nda k tenker rn Greeeaedweachee es 91 Message Waiting Indicator MWI 0 000 cece eee 92 Accessing your voicemail DOK s ss r rsicisrsrkio ts krantt tisser kon brei 92 Using VOREMANTUNCHONS s r rsrisiescssrrersersssrreatiiddkrertin us 93 Activating and deactivating the Assistant Services Route 0000 0 93 POUT anoe avin dunes eats see eer LaeRe Ce beasadnnererbs one es 94 PRSISIA USED 25 4 hah 0dG5 9 24 246955 HTSE PES ES SER EIS REUSE TTT SHE RE 94 Assistant Console consultative transfer 0 0 0 00 eee 95 Consultative transfer and complete or join call 00000 eae ee 96 Transferring a call to Assisted user voic
2. Editing a personal address book entry To edit the details of a personal address book entry 1 Select the Directory entry 2 Right click on the Directory entry and select Edit from the shortcut menu of available actions The Personal Communicator Client displays a Contact Details Edit window for the selected entry Enter any data you wish to change in the appropriate text field 4 Ifyou want to place this entry in a different directory group use the Group drop down list to select the group for the entry NN48111 121 Standard Managing your contacts and calls 123 5 Ifyou want to receive presence information about this user select the check box as shown the following table In this interface Select Standard Personal the Contact is a friend Communicator Client check box Classic Personal the Friend check box Communicator Client If the presence service is not assigned to you then you cannot access this check box 6 Click Save to save your changes or Cancel to exit without saving Deleting a personal address book entry The Personal Communicator Client allows you to remove personal address book entries Your personal address book is stored on the network and shared by all clients where you are logged on When you delete an address book entry it no longer appears on any of your clients including the Personal Agent If you remove an address book entry using the Personal Agent
3. E master votume aT Options Help Master Volume Wave SW Synth CD Player Phone Line PC Speaker Balance Balance Balance Balance Balance Balance wos es P FPl O F GU O F Ul O F Gl O F a Volume Volume Volume Volume Volume Volume T Mute all T Mute Crystal WDM Audio window Audio Devices Sound Playback H i Preferred device Crystal WDM Audio x vane m Sound Recording Ay Preferred device 4 Crystal WDM Audio 7 Volume Advanced m MIDI Music Playback Fas Preferred device ae Microsoft GS Wavetable SW Synth he Volume About I Use only preferred devices 9 Adjust all volume settings to approximately 80 and close the window 10 Click Advanced from the Sound playback device in the Audio Properties NN48111 121 Standard Advanced set up 231 The Advanced Audio Properties window appears showing your speakers setting Advanced Audio Properties E Speakers Performance have on your computer Qh Select the speaker setup that is closest to the setup you Cancel Apply 11 Select the appropriate option from the Speaker Setup drop down list For example if you use a laptop without a headset for applications other than the Personal Communicator Client select the Laptop Stereo Speakers option Speakers Performance j Select the speaker setup that is closest to the setup you have on your computer
4. 00 e cee eae 162 Personal Communicator Client User Guide Standard 8 Sending dipboard dala o cance kea dba edosrd SURV ehie eae ERE eE ORR ES 163 Receiving a transfer clipboard request 0 0 eee eee 164 Using or saving the received clipboard data 0 eee eee 165 Using the IM chat OOM is cden erases nde nd sesnderdenbeedenenwes 167 Understanding IM chat rOOm 226604 ciceted cece tease reescieedweeniasaees 167 Ties SPCC 24 coer chases deer bee gees Sheree edd bade EA 168 Creat acha iO 1352 598sb keel ie dey cane Pekb eed ee awe kabuees 168 JONDO CME ON iss cet tials Saved amp eee tare aortas See ee A 2 170 Chatna Na roO 2222206 teees de bid ides eee de eeddonke beh eide dieeede 171 Sending a message to all participants 0 000 c eee eee 172 Sending a private Message oi sacecseeveagebeneoeavee ie eeu weand Rees 173 Changing Pe TONG 2 incong hy Sede eoee ELE RE aw Re SERS e eaae Me parak 173 Inviting a friend into a chat room 2 222550 2005 0 cebe ewe dean ewe eee 173 Receiving an invitation to join a chat room aeaaaee aaa 174 EEE e ccc eineeesn dete EEEE E EE E E 175 Advanced SOUP lt i cac daca acre eeeandeenneas bend ew ni eanneraes 177 Configuring your preferences 20 0000 c cece 177 Setting up your user protle 2 acc cewe se cae eevee eee heed eae eee ee 178 Setting your connection speed 00 0 eee 180 Delining network sellingS 22s rece cee deep ar ERETI OR
5. 0s scence eee e eee ec eeee 211 Setting up file exchange settings optional 002000 eee aee 211 Setting automatic presence preferences 0 000 cece ene eens 212 Specifying automatic presence idle detection 0000 eee 213 Specifying automatic presence phone usage detection 213 Setting instant messaging preferences 0000 cece eee eee eae 214 Specifying an audible alert s s ce sk ees eee dae ee eee wae eww ek 214 Specifying instant message timestamps 0 000 c cece eee eae 215 Specifying instant message pop up behavior 0000 cee ee 215 Setting display preferences 0 ccc eee eens 215 Setting the Personal Communicator Client to startup as anicon 216 Specifying how the main interface appears on the desktop 216 Specifying a tool tips delay aiccicadcevadaceaeadwanb dee w ORE ERR OM 217 Setting calls preferentes ccccaddece des tbsede sake auoess Gees bdeiw dened 217 Setting Up a dialing prefix 24 6 ccc a teak cade ee eee ee ee 217 Specifying call pop up behavior as scccrecnkesureneacn a eeee ranenen 218 Setting system preferences sok cede vba eee eed EERO OEE eR eaE 219 Seting he Standby GOUON coc de ee ds eh ie eee owe we deeds 219 Choosing the language of the Personal Communicator Client 220 Specifying miscellaneous settings 0 0 0 cee eee eee 220 Specifying Ignore button action 0 05 ecana dens wakes
6. In this interface Select Standard Personal Communicator Client More Chat Session from the Call area Classic Personal Communicator Client e Tools Start Chat from the main menu e Chat button on the main GUI 2 From the Select Chat Room window select the chat room you wish to join The Select Chat Room window only lists public or public chat rooms with password in the Room List pane their names Q Tip The chat rooms that are password protected have a lock icon next to Y 3 Click Join chat room If the chat room is password protected enter your password in the Please input password window gt Please input password Enter password Ok Cancel x NN48111 121 Using the IM chat room Standard 171 5 Enter the password and click OK Tip If you use the Classic Personal Communicator Client interface then click Refresh to retrieve the latest chat room information from the Room List pane This option is unavailable in the Standard Personal Communicator Client interface Chatting in a room Once you join a chat room the chat room window appears The table shows the status and button information that you see in the chat room window Chat room window Description Available in this interface Chat room name room type and the number of participants The title bar of the Topic window displays the e name of the chat room
7. 12 Click OK to save the setting Personal Communicator Client User Guide Standard 232 Advanced set up 13 Select the Performance tab from the Advanced Audio Properties window Advanced Audio Properties 14 Set the Hardware acceleration to Full and Sample rate conversion quality to Best 15 Click OK to save the settings 16 Click Volume from the Sound recording device in the Audio Properties window Audio Properties NN48111 121 Standard Advanced set up 233 The Recording Control window appears EEE cx Options Help Microphone Balance b t Volume IV Select Crystal WDM Audio 17 Adjust the microphone setting to approximately 15 18 Click Advanced to display your Advanced Controls for Microphone window x fi These settings can be used to make fine adjustments to your audio TO m Tone Controls These settings control how the tone of your audio sounds Bass Low High Treble Low High m Other Controls These settings make other changes to how your audio sounds See your hardware documentation for details I 1 Microphone Boost Close 19 Ensure that the Microphone Boost check box is unchecked 20 Click Close 21 Click OK to close the Audio Properties window 22 Click Finish to close the Audio Wizard window Personal Communicator Client User Guide Standard 234 Advanced set up Configuring
8. Installing and launching the Personal Communicator Client 045 30 Installing the Personal Communicator Client 00 00 ccc e ee 30 Launching the Personal Communicator Client 0000 e eee eee 33 Security Alerts when Accessing the Personal Communicator Client of Signing on to the Personal Communicator Client 0000 e eee eee 38 Automatically starting the Personal Communicator Client 0005 40 Launching the Multimedia Web Client 0 000 e eee eee 40 Navigating the Personal Communicator Client 00002 cece eee 43 Man mMenu aons s4d5 joe ee eho oiees pero eEG LEE oe ee AG eRe ER e RS 45 MANDU oued nade Guo dy cede hh peek Koken Sede eR Rewd es MESS 47 Main tabs on Standard Personal Communicator Client interface 52 VOICI ICI a esiete 2 a ect ian ah ce bed a eS Lasalle areca hom baad 53 Mako an omergency Gall 25 rirareris iirinn i rere ENEAS RSE RRETARA 54 Personal Communicator Client 24 22scccedss bees aehe cohen s ebaavenses 54 Personal Communicator Client Set 00 000 e eee eee ee 55 Multimedia communication 0 0 00 59 Making a Gall cccceecgeee cee eae Gee endo be ceed eres eRe HEGRE EERE MERRIE 60 Sending and receiving video i2ss chad euseev ieee eedceehiag se Ge eee ee 61 Making a call within Microsoft Outlook 0000 cece eee eee 62 Making a voice or video Call cc cc cca e eee ed eve ee e
9. Hardware notes on page 267 Topics in this section include Your Nortel Personal Communicator Client on page 14 New in this release on page 15 Personal Communicator Client and Multimedia Web Client services and features on page 19 Personal Communicator Client configurations on page 20 Text and graphic conventions on page 23 Online help on page 24 Related publications on page 24 Language support on page 24 How to get help on page 25 Personal Communicator Client User Guide Standard 14 Welcome Your Nortel Personal Communicator Client This guide describes the capabilities of the Personal Communicator Client a feature rich user interface that transforms your PC into a powerful telephony and multimedia communications tool In this guide the Personal Communicator Client generically refers to two applications e Personal Communicator Client e Multimedia Web Client Both Personal Communicator Client and Multimedia Web Client support the same Graphical User Interface GUI Whether you access the Personal Communicator Client or Multimedia Web Client you will mostly see the same call windows when making receiving or answering calls and same icons and buttons to use various multimedia services thus providing a unified experience to users of both clients Personal Communicator Client user interfaces Personal Communicator Client offers two different user inte
10. Holding a call on page 73 e Retrieving a held call on page 74 e Parking a call on page 75 e Retrieving a parked call on page 76 e Transferring a call on page 77 e Conference calling on page 79 e Sending instant messages on page 81 e Sending IM broadcasts on page 90 e Using voicemail on page 91 e Activating and deactivating the Assistant Services Route on page 93 e Assistant Console consultative transfer on page 95 Personal Communicator Client User Guide Standard 60 Multimedia communication Making a call There are multiple ways to initiate a call using the Personal Communicator Client Tip To make voice or video calls your Personal Communicator client must have voice enabled The following table shows the most common ways to make a call To call from this interface You can Standard Personal e Double click on any Directory Call Logs or Personal Communicator Client Contacts tab Double clicking to make a call is interface dependent upon your configuration in the Preferences window e Right click on any Directory Call Logs or Personal Contacts entry and then select Call from the shortcut menu Remember right clicking is a quick way to access extended actions that you can perform on a selected entry e Manually type a number or an address in the Call area and click the Dial button Classic Personal e Double clic
11. if the button is colored and Disable Default Assistant Services Route if the button is dimmed CI Multimedia PC Client Olx Login View Tools Help b 1 Make Call Ctrl M Send Instant Message Ctrl N actives Send File Ctrl S Va Sharing ChrleG f F a D 7 4 Start Chat Ctrl H A gt oe Show Routes Ctrl R Gan Preferences vig rola i PE Personal gent Ctrl A Enable Assistant Services Route Ctrl J Preferences Ctrl P If default route is not selected activating the Assistant Services Route returns an error indicating that default route is not selected for Assistant Service Assistant user To enable the Assisted Services Route as an Assistant user 1 Select the Assistant Console button from the main GUI The assistant console shows a list of assisted users Right click on an assisted user to display a pop up menu Select Enable Default Assistant Services Route to activate the Assistant Services Route NN48111 121 Standard Multimedia communication 95 The menu option displays Disable Default Assistant Services Route if the route is already enabled Multimedia PC Client Of x Login View Tools Help si gt 63HO2 O Active Available Y Other q Quick Mak Instant Call i istanti Retri B J s uic ake nstan i al ssistant Retrieve e i Start A Call Message chad Logs Online Console with ID Preferences File ae Leet Assistant Console s _a p JS _ _ aS HH x
12. teoxi20 x 28800 Camera Format Controls x Image Size 320 by 240 Image Color Format 24 bit Color 7 CANCEL HELI You can manipulate the following controls Resolution or Image Size specifies the preferred size of the images that are transmitted during a video phone call The following sizes are supported by the client 160x120 176x144 320x240 352x288 and 640x480 In a video call the two clients negotiate a video size acceptable to both so video size may vary from call to call Pixel Depth and Compression or Image Color Format specifies the organization of the video data captured by the camera The Personal Communicator Client supports two RGB 24 and 1420 although others may work If Video Codec is unavailable under the Preferred Video Codec drop down list try to adjust this setting The Source button produces another window that allows you to specify how the camera captures video The layout of the Video Source window varies from camera to camera NN48111 121 Advanced set up Standard 195 Camera in 320x240 RGB24 Color Configuration Manager Timed Profles Less Quality vs Frame Rate High Quality X Image Sharpness _ faz Min Max 1 59 th Second Back Light Compensation mimi Shutter Speed Control 4 gt Automatic Gain Mode facc Avg Mode x Brightness Control KA ECE Min Max Gamma g
13. tool tip delay 217 drawings 160 F file exchange settings set incoming folder 212 file transfers accessing received files 157 receiving files 156 sending files 154 friends introduction 263 G global address book card view 129 list view 129 H help 24 hold putting an active voice on hold 73 retrieving a held call 74 using the Park Call button 75 installation 30 for all users 31 instant messages sending 81 instant messaging settings audible alerts 214 popup behavior 215 timestamp format 215 interface main buttons 47 main menu 45 system tray icon 53 IP Phone settings using private IPs 211 253 L launching the Personal Communicator Client 33 list view global address book 129 miscellaneous settings ignore action 220 N network configuration auto connect setting 183 firewall setting 183 network settings active proxy 182 automatic signin 183 network configuration 182 new in this release 15 Nortel IP Phone settings MAC address 210 253 Using an IP Phone 210 253 P personal address book introduction 264 Personal Agent accessing 41 preferences 177 audio settings 184 connection settings 180 display settings 215 file exchange settings 211 instant messaging settings 214 miscellaneous settings 220 network settings 181 system settings 219 user settings 178 NN48111 121 Standard Index 271 video settings 188 voice mail settings 208 presence automatic p
14. 2 Select the Enable Personal Communicator Client Smart Tags if you want to use Smart Tags with the Personal Communicator Client 3 Click OK to save your changes or Cancel to exit without saving If the Personal Communicator Client Smart Tags option changes while an MS Office application is running the change will not take effect in that application until the application restarts Personal Communicator Client User Guide Standard 228 Advanced set up You can also enable or disable Personal Communicator Client Smart tags in most MS Office applications from the AutoCorrect options located on the standard Tools menu To disable Personal Communicator Client smart tags uncheck all Personal Communicator Client Contacts entries from the smart tags list AutoCorrect erepsere py AutoCorrect AutoFormat As You Type Smart Tags Excel can recognize certain types of data in your workbooks For each recognized type there are actions you can perform with that data Label data with smart tags Recognizers PC Client Contacts Nortel Multimedia PC Client PC Client Contacts For Persona Nortel Multimedia P Date Smart tag lists Financial Symbol Smart tag lists PC Client Contacts For Persona Outlook e mail recip lt gt Check Workbook More Smart Tags Show smart tags as Indicator and Button w C Embed smart tags in this workbook For more information about using smart tags refer to the Mi
15. Card View 000 eee eee 130 Viewing a global address book entry 0 200 cece eee eee eee 131 Global address book entry commands 0 0 0 c eee eee eee 132 Searching an entry in the global address book 0000 0 eee eee 133 Importing contacts from Microsoft Outlook 0000 0 eee eee 134 Accessing the Import Contacts command 00200e0ee eee 134 NN48111 121 Standard 7 Importing the results of the Import Contacts command 135 Importing contacts from Microsoft Outlook Express 2 00000 135 Accessing the Import Contacts command 0020000eeeeee 136 Importing contacts from CSV filas i s rsrusssi etess urtir edaa week eeeee es 136 Accessing the Import Contacts command 00000 cece eee 137 Managing your Friends 226i chet ceet er eeeC eet ee eee dade kr erii ones shee s 139 Viewing your Friends Online osucinccdecnadees enw a baend ewes Cee e ewer Xe 139 Entry commands for your contacts 22 02 2602 creeee van ee eee eee eee 140 Adding an Cnty as Fiend os scschscde rs cde ees tiser Errr eet ien hirn 141 Remong aA Fiend lt a cdkeey cecenpeennert oRoe eee heNaReete deg pades 142 Sha pci bscxsckstetvicu eee testaenneebe ces incseensestgenpes 143 Understanding Sharing srr ecers rsrsrsrsrs see ce bei cedeeneeven anne ee es 144 Starting a sharing CONVEISAHON c6 ccs na sewn eae ee hee kee ee ee 144 Starting a sharing conversation during a cal
16. Managing your call logs on page 107 Added Viewing your missed calls on page 110 Removed unnecessary screen shot from Step 2 of Personal address book entry commands on page 116 Updated table in Personal address book entry commands on page 116 Updated screen shot and steps in Adding a personal address book entry on page 118 Modified Entry commands for your contacts on page 140 Modified introduction and added a tip to Starting a sharing conversation on page 144 Modified Receiving files on page 156 Modified Configuring your preferences on page 177 Added a tip to Selecting audio devices on page 183 Added a tip to Selecting alerting sounds on page 187 Modified Specifying user interface settings on page 223 Added Closing a window on page 226 Added Selecting system colors for IM log on page 226 USB HID Support USB HID Support allows Nortel SIP products such as PC Client PCC Lotus 8 Client and Multimedia Office Client MOC to support USB headset adapters other than the Nortel one In addition to the Nortel USB headset adapter the following USB headset adapters are supported GN Netcom 2100 USB GN Netcom 9330 USB Sony Ericsson VoIP Kit HBV 100 Personal Communicator Client User Guide Standard 18 Welcome Other USB HID headset products might function with the Nortel SIP products but they have not been tested and Nortel does not offer
17. Standard 179 This is the same name you use when accessing the Personal Agent Usernames are unique your username cannot be the same as any other username in your network domain Your service provider or system administrator assigns your username Tip The Personal Communicator Client enables you to define multiple profiles Each user profile you define has a completely separate set of preferences and configuration data For more information see Configuring multiple profiles on page 234 3 4 Select your IP Address if different from the default IP address the Personal Communicator Client detected from the Windows networking subsystem If your computer has multiple IP addresses assigned to it select the appropriate IP address from the drop down list If public network and private network IP addresses are available use the public IP address Click Change if you wish to change your current location information Select Location Proxy 47 47 47 48 Location E APAC CALA Z Canada EMEA Other Z United States Warning Please check with your service provider to see if emergency services are available with your account Personal Communicator Client User Guide Standard 180 Advanced set up 5 Select your location Personal Communicator Client otherwise some services such as Caution You must provide the correct location information on your emergenc
18. e Sharing problems on page 249 e Video problems on page 250 e Nortel IP Phone configuration problems on page 252 Topics for Multimedia Web Client users e For Multimedia Web Client users on page 258 For Personal Communicator Client users The following sections help you find solutions to some problems that you may come across with the Personal Communicator Client Personal Communicator Client User Guide Standard 244 Troubleshooting Personal Communicator Client will not connect If your Personal Communicator Client will not connect try the following general troubleshooting steps e If you are using a VPN client make sure that it is up and running e Make sure that you have the right IP address e Make sure that your network connection is up and running e Verify that you have entered the correct username domain name and password e If you have changed your Internet security or advanced settings in Windows reset to your default values To restore default values see Resetting Internet Options on page 255 and Checking Security settings on page 255 If you continue to experience problems contact your system administrator Reinstallation For a number of reasons the Personal Communicator Client may occasionally get corrupted If this occurs you will need to uninstall and reinstall the Personal Communicator Client See Removal procedures on page 238 Your preferen
19. 3 Click Format after video appears The window that comes up varies from camera to camera but look for a control for Pixel Depth Compression or Format Choose either RGB 24 or 1420 in this control and click OK 4 If RGB 24 or 1420 is not listed as a selection the camera may not be usable by the Personal Communicator Client However try examining other programs that came with the camera in order to enable Video For Windows with this camera Also check with the camera vendor s web site to obtain the most recent drivers Press OK to close the Video Configuration window Press OK again to close Preferences Camera switches to receive only The Personal Communicator Client switches to receive only video if it starts up and cannot locate a previously found camera To transmit video again go to Tools Preferences Video disable video then select your video configuration again Personal Communicator Client User Guide Standard 252 Troubleshooting Blue screen error This is caused either by multiple cameras video capture devices corrupting each other s installations or by buggy device drivers Try to uninstall unneeded video devices go to the vendor s web site and ensure that you are running the latest drivers for the video device If you are unsure of how to troubleshoot device installation conflicts seek knowledgeable assistance Nortel IP Phone configuration problems Tip The section
20. Client Classic Personal Communicator Client Tools Send Instant Message or the Instant Message button on the main GUI 2 Inthe Instant Message window select an address username or SIP address In this interface Select an address from Standard Personal the Personal Contacts History and or Directory tabs Communicator Client Classic Personal Friends Recent and or Directory buttons Communicator Client 3 Click Add to place the address into the Participants field Remember the Start IM Broadcast Session button is disabled until you add at least two addresses in the Participants field 4 Click Start IM Broadcast Session The IM Broadcast window appears 5 Type your message in the instant message control pane If you want format the text by using the font button NN48111 121 Standard Multimedia communication 91 6 Press Enter on your keyboard Tip If you are using the Classic Personal Communicator Client interface you can also click the SEND button in the instant messaging control pane The IM broadcast you sent appears on your IM Broadcast window Tip Remember the IM Broadcast window is only capable of sending messages to multiple users simultaneously It does not receive any messages If one of your contacts is offline a window appears letting you know that your IM broadcast failed to reach this person Using voicemail The Personal Commun
21. Getting started Standard 53 Tab Buttons Description Directory The Directory tab shows your personal address book and the global address book It also allows you to search for a contact from both address books Delete Contact Edit Groups N Import Contacts The Add a contact button from the Directory tab enables you to add a new contact to your directory The More commands button from the Directory tab e enables you to delete the contact from your personal address book e opens the Groups window to add new groups or edit existing groups e opens the Import Contacts window allows you to import contacts from your Microsoft Outlook email application main contact list to your personal address book Call Logs The Call Logs tab contains the e Inbox button that shows you a list of all your incoming calls e Outbox button that shows you a list of all your outgoing calls System tray icon When you start the Personal Communicator Client the following icon shows up in the system tray lem 2 39 PM Double click on the system tray icon to restore the Personal Communicator Client and bring it to the front of your desktop Right click on the system tray icon to access Personal Communicator Client functionality Personal Communicator Client User Guide Standard 54 Getting started When the Personal Communicator Client is offline the icon in the syst
22. I Don t warn me before closing an active call window I Close the user initiated call window when the call is Finished j Emergency Call Reliability Warning Please select the action you would like taken upon login T Don t warn me about the risks of power Failures M Theme Select Theme classic z Select Theme Style standard Apply I Use system colors for IM log cme Standard Personal 4 Communicator Client Classic Personal 4 Communicator Client Tip The risk of power failure warning is only available if your Personal p Communicator Client has voice enabled NN48111 121 Advanced set up Standard 225 Receiving a warning window in case of power failure As there is a risk associated with power failures your Personal Communicator Client warns you about it each time you login You can turn this warning off from the user interface settings To turn off warning of power failure 1 2 3 Select Tools Preferences User Interface Select the Don t warn me about the risks of power failures check box if you do not wish your Personal Communicator Client to warn you each time you login that your service may cease to function if there is a power outage or failure Click OK to save your changes or Cancel to exit without saving Selecting a new theme To select a new theme A OO N a Select Tools Preferences User Interface Select the theme from th
23. The Personal Communicator Client software application runs on your PC and provides access to SIP features and multimedia services NN48111 121 Welcome Standard 21 Most users will choose to use a headset to speak and hear during calls Optionally you can use a separate microphone and your computer s speakers for the voice part of the call not recommended in open office environments Tip Keep the Personal Communicator Client running in the background whenever you are using your computer so you can easily accept incoming calls Personal Communicator Client Set Tip This section applies to Standalone users only The ability to have the Personal Communicator Client control a Nortel IP Phone depends on your services and service profiles assigned to you for each service wherever applicable If the Allowed Clients service with the PCClientSet Control is not enabled you will not be able to use the Personal Communicator Client Set feature When the Personal Communicator Client controls a Nortel IP Phone the configuration is called a Multimedia Client Set The Nortel IP Phone provides premium quality voice while your computer is dedicated to the data and video components of the multimedia conversation The Multimedia Client Set is ideal when your conversations include processing intensive tasks such as real time video which would otherwise consume the bandwidth CPU and network required for voice proces
24. The Video Configuration window closes In the Preferences window click OK to save your changes or Cancel to exit without saving Personal Communicator Client User Guide Standard 196 Advanced set up Selecting H 263 video CODEC The different formats that you can use to send and receive video depend on the support you have for different CODECs Contact your system administrator for this information or check your Personal Agent Preferences Services Service package To choose H 263 as the preferred video CODEC 1 Click Preferences Video Configure The Video Configuration window appears Video Driver Microsoft WDM Image Capture Win32 Display remote video as tm Ox OD 2 Select H 263 Codec from the Preferred Video Codec drop down list If your video camera does not support a video capture format that is usable by the H 263 CODEC then the H 263 CODEC does not appear as a choice NN48111 121 Advanced set up Standard 197 3 Select one of the Codec Quality Settings or click Config H 263 Codec Configuration General Controls Ouput video bitstream at 64 1 itis kilobits per second 2000 kBt s Key frame interval every 10 frames Video fluidity at 100 percent Better framerate at cost of video quailty Advanced Prediction Mode Better compression but more sensitive to packet loss wa C Use custom video configuration with care The combination of a large vid
25. handset mode and speakerphone or headset mode are allowed After the emergency session has completed the Nortel IP Phone returns to the state it was in before the emergency call NN48111 121 Getting started Standard 57 Nortel IP Phone Emergency terminal call control behavior Emergency call is made using Action taken Handset On hook assuming handset was offhook Action taken Release Key Pressed Handset Mode The device transitions to speakerphone mode The call is not disconnected No action taken The call continues in handset mode The call is not disconnected Speakerphone Mode No action taken The call continues in speakerphone mode The call is not disconnected No action taken The call continues in speakerphone mode The call is not disconnected Headset Mode No action taken The call continues in headset mode The call is not disconnected current behavior The device transitions to speakerphone mode The call is not disconnected Personal Communicator Client User Guide Standard 58 Getting started NN48111 121 Standard 59 Chapter 2 Multimedia communication Topics in this section include the following e Making a call on page 60 e Receiving a call on page 65 e Receiving a new call during a call on page 68 e Ending a call on page 72 e Declining a call on page 73 e
26. two users can exchange files using the Send File sharing tool Sending files To send a file 1 Select the Send File option In this interface Click Standard Personal Send File under the Call List area Communicator Client interface Classic Personal Send File from the sharing control pane Communicator Client interface The Personal Communicator Client displays a file selection dialog window where you can select a file to send to the remote computer NN48111 121 Standard Sharing 155 2 Using the file dialog select a file and click Open to initiate the file transfer Tip You can also send a file through the drag and drop method Click the file you wish to transfer on your desktop Drag the file and drop it in the Conversation window or an Instant message window This automatically initiates a file transfer The Personal Communicator Client contacts the remote party and waits for the file send request to be accepted or rejected While waiting for remote party acceptance the file transfer appears in the pending state Standard Personal Classic Personal Client Communicator Client Personal Communicator oam A jane j fan T Voice Conversation Stop GAB Call Wain Send File Share gt Ce Merophone m Zij Hang Up Mute aa Park Call ann Ona e J Audio New Call Conference Transfer i_t Quality T Completed Sharing with nancy Stop Sharing with jan
27. 8 medium high and very high quality settings and you can specify values between 1 and 300 Personal Communicator Client User Guide Standard 204 Advanced set up H 264 custom video Description configuration Video fluidity This value allows you to improve the frame rate of the video at the cost of quality A lower value for Video Fluidity will produce more choppy video motion with a higher image quality for each frame of video The default value is 100 all quality settings High Quality Coding This setting improves higher quality encoding of video at the cost of more CPU Almost twice the CPU usage is required when this setting is enabled for a picture quality improvement of almost 1db in SNR at the same bitrate 5 Click OK Both clients in a call must support H 264 video CODEC in order to send and receive However if either client does not have H 264 then Nortel proprietary video is sent The following table lists the H 264 Codec Quality Settings default values Setting Very Low Low Med High Very High Bitstream 8 64 192 512 768 Key Frame Interval 10 10 8 8 8 Video Fluidity 100 100 100 100 100 High Quality Coding N N N N N Selecting MPEG4 video CODEC The different formats that you can use to send and receive video depend on the support you have for different CODECs Contact your system administrator for this information or check your Personal Agent Pr
28. Client exits ox Cancel 2 Check the Use the IP telephone for voice instead of PC to indicate that you want the Nortel IP Phone to provide voice while the PC provides advanced IP and multimedia services 3 Enter the port number for the Nortel IP Phone in the MAC address field with information it obtains from the first Nortel Tip The Personal Communicator Client automatically detects and fills IP Phone that attempts to contact it on the port specified in Step 3 The MAC address has 12 digits and is on the sticker on the back of the set 4 Check the Personal Communicator Client routes voice to from IP Phone for private IP addresses box Personal Communicator Client User Guide Standard 254 Troubleshooting If you can set S1 and or S2 of the Nortel IP Phone to the IP Address of an IPCM server and it can operate in a standalone mode then do not check this box Although this will work it is not desirable since you create an additional network hop for the voice to go through your PC and not directly from the Nortel IP Phone This is also not desirable since the voice from the set would also have to unnecessarily contend with data and application processes and system resources CPU and Memory being used on the PC 5 Click OK Tip For more information about your Nortel IP Phone see Nortel Adaptive Application Engine Standalone Overview Services and Features Feature Overview NN48111 112 Pe
29. Communicator Client application The sharing window displays when the data transfer is complete It also indicates what type of data was transferred NN48111 121 Standard Sharing 165 Standard Personal Classic Personal Communicator Client Communicator Client Personal Communicator ie a x Goan Accepted Receive Rich Text Completed CT lolx Voice Conversation Stop a aB call Instant SendFile Share REX we HangUp Hold Mute Start park Call amera O R A Speakers I Audio New Call Conference Transfer pot salty 522 fee 00 01 31 Microphone E m Sharing with nancy G Remov a Accepted Remove Receive Rich Text Copy Completed Remove Send Share Transfer Send File whiteboard Clipboard Web Page To put the transferred data into the system clipboard click Copy Using or saving the received clipboard data To use or save the transferred clipboard data 1 Open the Windows application s in which you want to use the clipboard data 2 Use the Paste function of that application to paste the data from the system clipboard into the application Tip For most applications the keyboard shortcut command for pasting clipboard data is lt CTRL V gt and the menu command is Edit Paste Personal Communicator Client User Guide Standard 166 Sharing 3 Edit and save your data in the Windows a
30. Contents from the Personal Communicator Client main menu to view a PDF based user guide information about procedures that help you use the Personal Communicator Client a table of contents with hypertext links search method within the document the online help Related publications Other publications related to the Nortel Adaptive Application Engine Personal Communicator Client User Guide include Nortel Adaptive Application Engine Personal Agent User Guide NN48111 119 Language support The Personal Communicator Client Guide is available in nine localized languages NN48111 121 Standard Welcome 25 e English e French e Japanese e Simplified Chinese e German e Spain Spanish e Korean e Portuguese e Traditional Chinese e Russian How to get help For services issues contact your local support or Information Services team Personal Communicator Client User Guide Standard 26 Welcome NN48111 121 Standard 27 Chapter 1 Getting started Topics in this section include the following e Before you begin on page 27 e Installing and launching the Personal Communicator Client on page 30 e Security Alerts when Accessing the Personal Communicator Client on page 37 e Signing on to the Personal Communicator Client on page 38 e Automatically starting the Personal Communicator Client on page 40 e Launching the Multimedia W
31. Default Level Click Local Intranet Click Default Level Click Trusted sites Click Default Level Click Restricted sites Click Default Level Click Apply From the Privacy tab ensure that the Settings for the Internet zone are set to Medium If it is not set to Medium move the slider up or down and click Default NN48111 121 Standard Troubleshooting 257 11 Click Apply Clearing the Secure Sockets Layer SSL state and the AutoComplete history 1 Click the Content tab on the Internet Properties window 2 Inthe Certificates section click Clear SSL State 3 Click OK 4 In the Personal information area click AutoComplete The AutoComplete Settings window appears In the Clear AutoComplete history area click Clear Forms and click OK Click Clear Passwords and click OK Click OK on the Content tab on the Internet Properties window Turning off the pop up blocker 1 Click the Privacy tab on the Internet Properties window 2 In the Pop Up Blocker area uncheck the Block pop ups check box 3 Click Apply 4 Click OK Looking for third party firewall or antivirus programs Make sure that any third party firewall or antivirus programs that are installed on your computer are configured correctly and are not preventing you from connecting to Web sites For more information see the product documentation or contact the program vendor If you are unable to retrieve or download services after performing the
32. Low bandwidth Medium bandwidth High bandwidth Very high bandwidth Custom High and very high quality transmits the most detailed images but at the expense of CPU and network bandwidth Nortel strongly discourages the use of Custom quality settings unless you are highly knowledgeable In a video call the two clients negotiate to a common video quality that is acceptable to both so delivered image quality may vary from call to call For the DivX CODEC no tool or formula allows you to compute the network bandwidth in bits per second for an arbitrary combination of video settings However network bandwidth increases with network bandwidth usage Config button launches an advanced CODEC configuration dialog box Defaults are used based on the Codec Quality Setting selected To set up one of these CODECs as your preferred video selection see Selecting H 263 video CODEC on page 196 Selecting H 263 video CODEC on page 198 Selecting H 264 video CODEC on page 202 or Selecting MPEG4 video CODEC on page 204 Personal Communicator Client User Guide Standard 194 Advanced set up The Format button produces another window that allows you to specify the size and internal organization of the video image The layout of the Video Format window varies from camera to camera ioixi Stream Settings Digital Image Format Resolution Pixel Depth bits and Compression Size bytes
33. Mic Boost If Mic Boost is not disabled system settings will be used Enabling mic boost in system settings may cause echo in calls V Disable Mic Boost 2 Enable Automatic Gain Control if other parties on a call complain that your speech is too loud or soft To enable Automatic Gain Control if you are already on a call place the call on Hold select the Automatic Gain Control check box and then take the call off hold You can select the Automatic Gain Control check box any time while not in a call for all subsequent calls to receive this treatment Enabling Automatic Gain Control will use more of your system resources memory and CPU processing Do not select this option unless necessary Select whether the Personal Communicator Client activates its Echo Reducer capabilities to remove echo while on a call If you are using a microphone and separate speakers internal to your PC or externally connected then select the Enable Echo Reducer check box If you are using a USB headset best or analog headset that plugs into your PC s sound card and other parties on a call complain about echo then see Echo on page 245 in Chapter 8 Troubleshooting on page 243 before selecting the Enable Echo Reducer check box Troubleshooting echo problems include checking whether Mic Boost is enabled NN48111 121 Advanced set up Standard 187 5 adjusting the volume controls for both input the micropho
34. OraHome81 Microsoft Office IE Real Ei Profile Manager e Uninstall ae VS Vile Ve Se Ve REE T SoundMAX n The Personal Communicator Client uninstall program launches and the uninstall confirmation dialog window appears Personal Communicator Client User Guide Standard 240 Advanced set up 2 Click Yes to remove the Personal Communicator Client from your computer click No to cancel the uninstall procedure leaving the Personal Communicator Client on your computer To remove the Personal Communicator Client using the Control Panel 1 Select the Start Settings Control Panel to display the system Control Panel window 2 Click the Add Remove Programs icon to launch the Add Remove Programs window F Add or Remove Programs loj x lt 6 Currently installed programs I Show updates Sort by Name x Change or 2 Remove S Nortel Networks Virus Definition Updater Size 0 14MB Programs i Nortel PC Client amp Clic Add New Programs F Po Add Remove Remove all ShSh eSupport Software Windows feSipport Components Snaglt 8 Size 27 98MB omputer click Rem RealPlayer Enterprise Size E soundmax Size 4 09MB Ss Symantec Antivirus Size 87 86MB T TeleDire 3 5 Size 0 46MB x 3 Select Nortel Personal Communicator Client from the list of programs and click Change Remove The Personal Communicator Client uninstall program launches and the uninstal
35. Select Tools Preferences Display In the Always On Top section select the Always On Top check box if you want the Personal Communicator Client main GUI to appear on top in front of other applications on your desktop Click OK to save your changes or Cancel to exit without saving Specifying a tool tips delay To specify the delay before the tool tip shows up 1 2 3 Select Tools Preferences Display In the Tool Tips section select how long the Personal Communicator Client waits before displaying a Tool Tip Click OK to save your changes or Cancel to exit without saving Setting calls preferences Calls preferences allow you to enable or disable dialing prefixes when making a call Call preferences also enable you to specify call session window pop up behavior Setting up a dialing prefix To set up a dialing prefix 1 Select Tools Preferences Calls Select the Use dialing prefix check box Click the lt Click to Add New Prefix gt and enter the new prefix you wish to define Press Enter The prefix appears in bold indicating it is your default dialing prefix Continue to add more dialing prefixes as needed Personal Communicator Client User Guide Standard 218 Advanced set up Note that the additional prefixes are not highlighted indicating they are not your default dialing prefixes Pet sonal Communicator aE User Preferences Urner oe Connection Dialing Prefix Network Audio
36. Sharing 157 To accept the file click Accept in the sharing window The file transfers to your computer The sharing window displays the Accepted message when the file transfer is complete Tip You do not receive the Accept option in the sharing window if you have configured the user sending the file as a Trusted User To reject the file click Reject in the sharing window The sharing window displays the Failed message indicating the file transfer has not been transferred Accessing received files After a file has been successfully received you can open an Internet Explorer window to access the transferred file The Personal Communicator Client provides quick access to the received file To locate the file click Open in the sharing control pane Standard Personal Classic Personal E Client Communicator Client Personal Communicator misin i 8 Ss tox P bjOisipi user Voice Conversation Stop Saeg call Instant Send File Share Message 1 he Up Hold Mute Start Park Call era Speakers i aN a J 3 Audio New Call Conference Transfer 0 t Quality Sharing with nancy Remove a Accepted ne Receive D Profiles megrath AMERICAS Fi logo jar Open A Completed Get fal S EEN Microphone TEA on Receive C Users lianguage Wortel WIN xis Completed Send Share Transfer Send File Whiteboard Clipboard Web Page Personal
37. Using the IM chat room Types of chat room The Personal Communicator Client provides three types of chat rooms for the user Chat room Description Public chat room A public chat room is open to all users Anyone can join this type of chat room from the Personal Communicator Client You can view a list of public chat rooms from your Select Chat Room window Public with A public chat room with password is open to those users who have password the password to join that particular chat room Public chat rooms with passwords are also visible from your Select Chat Room window Private chat room A private chat room is only open to selected users You cannot view a list of private chat rooms from your Select Chat Room window You need an invitation to be able to join a private chat room Creating a chat room To create a chat room 1 Open the Select Chat Room window In this interface Select Standard Personal More Chat Session from the Call area Communicator Client Classic Personal e Tools Start Chat from the main menu Communicator Client e Chat button on the main GUI 2 Click Create chat room The Create Chat Room window appears 3 Type the information required for a new chat room Field Description Room Name Type a name of the chat room Topic Specify the topic of the chat room NN48111 121 Using the IM chat room Standard 169 Fiel
38. a camera installed on its Personal Communicator Client Classic Personal Communicator Client Decline When selected this button informs the caller that the call has been declined and the Conversation window closes You have the option of declining with or without a reason Standard and Classic Personal Communicator Client NN48111 121 Multimedia communication Standard 67 Receiving Call Conversation window Description Available in this interface Ignore The conversation window closes You can Standard and Classic configure whether or not the caller is informed that Personal Communicator the call has been ignored using Tools Client Preferences Miscellaneous Redirect A Redirect Call window appears and you can select Standard and Classic or enter an address where the call will be redirected After selecting or manually entering a redirect address the Conversation window closes Personal Communicator Client Reply w IM if IM is enabled When selected the Conversation window expands to show the instant messaging control pane where you can enter a message to send to the caller The incoming call is not affected and can still be handled through one of the other Conversation window call handling buttons Classic Personal Communicator Client Instant Message In the Standard interface a separate window opens where you can enter a message to the caller In th
39. active conversation 1 Select the Instant Message button In this interface When you click Then Standard Personal Communicator Client Instant Message button under the Call List area a separate instant messaging window appears Classic Personal Communicator Client Personal Communicator Client button on the Conversation window for the call you are on the Conversation window expands to include the instant message control panel NN48111 121 Standard Multimedia communication 87 Standard Personal Classic Personal Communicator Client Communicator Client Personal Communicator Ook 7 nancy jane Voice Conversation d OOss Stop z g Instant Send Call Message File Share del amp Sa 22a s Start Hang Up Hold Mute Camera Hi Janel ee New Call Conference Transfer ae e 0O U A SS Save Timestamp Print Font Clear Emoticons Chat i putyou on hold for a few minutes 2 Type your message in the instant message control pane If you want format the text by using the font button 3 Press Enter on your keyboard or click SEND in the instant messaging control pane Querying the presence of a user in an instant message conversation window In an IM conversation window you can see the Presence status of another user if the other user is in your personal address book Otherwise the user s Presence status is in
40. book Card View To display the global address book in card view 1 Click Directory on the Personal Communicator Client main toolbar or select View Directory from the main menu The main GUI window expands to show the Directory display pane 2 Select Global Address Book from the Look in field NN48111 121 Standard Managing your contacts and calls 131 3 Select the Card View tab in the Directory display pane to view the global address book entries in a card view Li spin Login View Tools Help nancy SEE Swtoy se Connected w Location A q a eG an e Zo DRO Quick Make Instant a ey Friends Retrieve By Send ai gt sete Start A Call Message gs Online with ID Preferences File Sharing Routes Chat irectory x Look in Global Address Book g Add Delete SIS Contact Contact Name v Edit Import List View f Card View Groups Contacts BurnsChris chris Business Home Mobile Group Email SIP chris any company com CookPat pat Business Home Mobile Group Email SIP pat any company com Viewing a global address book entry To view the details of a global address book entry Select the Directory entry 2 Right click on the Directory entry and select View Details from the shortcut menu of available actions The Personal Communicator Client displays a Contact Details window for the selected entry Tip You can initiate a call to a
41. customer support service for them The following change was made based on this feature e Modified Selecting audio devices on page 183 Caller Name Presentation Caller Name Presentation makes the remote party identity display consistently in the PCC This adjustment applies to all modes of the PCC If a match in the Personal Address Book PAB is found the remote user nickname is displayed everywhere where it is applicable e session window title e under the user picture e session window tooltips e task bar e chat window e To From field in call logs for outgoing incoming calls The following change was made based on this feature e Modified Adding a personal address book entry on page 118 Other changes See the following sections for information about changes that are not feature related e Updated Related publications on page 24 e Throughout this document previous references to Session Server Lines SSL are changed to Communication Server 2000 Adaptive Application Engine Session Server Line CS2000 A2E SSL e Added Declining a call on page 73 e Updated Launching the Multimedia Web Client on page 40 e Updated Personal Communicator Client and Multimedia Web Client services and features on page 19 NN48111 121 Standard Welcome 19 e Replaced the screen shot in Accessing received files on page 157 e Updated Language support on page 24 Personal Communi
42. directory Ask your system administrator if other alerting sounds are available must have voice enabled Tip To access all sound settings your Personal Communicator client Y Personal Communicator Client User Guide Standard 188 Advanced set up 1 Select Tools Preferences Sounds to display the Sounds window User Preferences User Connection Network Audio Devices Audio Video Voice Mail IP Phone FileExchange Presence Instant Messaging Display Calls System Miscellaneous User Interface MS Office NORTEL Alerting Sounds Settings Play this sound when a call is received C Program Files Nortel Networks PC Client Play this sound when ringing remotely C Program Files Nortel Networks PC Client m m Play this sound when a call has finished e C Program Files Nortel Networks PC Client aad Play this sound when an IM is received 7 C Program Files Nortel Networks PC Client led O Play this sound for call waiting C Program Files Nortel Networks PC Client eal al Play this sound when a sharing request is received C Program Files Nortel Networks PC Client m m Play this sound after a file is received C Program Files Nortel Networks PC Client ed LJ OK Cancel 2 Select wav files for Alerting Sounds Settings Click the button and navigate to the location of the wav files in your Personal Communicator Client directory Click the gt bu
43. disappears and no longer appears In this interface The deleted friend does not appear in Standard Personal the Personal Contacts list Communicator Client Classic Personal the Friends Online display pane Communicator Client Tip To remove a Friend from the Directory display pane right click on an address book entry and select Friend to unmark the entry as a Friend NN48111 121 Standard 143 Chapter 5 Sharing Topics in this section e Understanding sharing on page 144 e Starting a sharing conversation on page 144 e Ending a sharing conversation on page 148 e Sending web pages on page 149 e Transferring files on page 154 e Sharing a whiteboard on page 158 e Transferring the clipboard on page 162 You must have the sharing services assigned to you to be able to send files share a whiteboard transfer the contents of your clipboard and send web pages to a remote user If some or all of the client collaboration services described in this section are not assigned to you then you will not be able to use the various sharing features As a result the following icons may not be present in the GUI e Share e Send File e Share Whiteboard e Transfer Clipboard e Send Web Page Personal Communicator Client User Guide Standard 144 Sharing Understanding sharing The Personal Communicator Client enables two users to team toge
44. e type of chat room private public or public with password e number of participants in the chat room Classic Personal Communicator Client Chat room name Displays the name of the chat room in the Welcome statement Standard and Classic Personal Communicator Client Topic Displays the topic of the chat room Standard and Classic Personal Communicator Client Send to Shows the list of participants in the chat room Standard and Classic Your name within this window is dimmed The Personal Communicator default setting in this window is All Client participants which means all participants in the chat room can see your instant messages Save Saves your chat Standard and Classic Personal Communicator Client Timestamp Shows the date and time of your chat Standard and Classic Personal Communicator Client Personal Communicator Client User Guide Standard 172 Using the IM chat room Chat room window Description Available in this interface Print Prints your chat Standard and Classic Personal Communicator Client Font Changes your font type and font size Standard and Classic Personal Communicator Client Clear Clears your chat in the Conversation window Standard and Classic Personal Communicator Client Emoticons Allows you to add emoticons to your chat Standard and Classic Personal Communicator Client Invite Allows you to invite your contacts into the c
45. entry on page 118 Starting a sharing conversation during a call using the Standard interface To access the sharing tools during a voice conversation using the Standard Personal Communicator Client interface 1 Make or answer a call Personal Communicator Client User Guide Standard 146 Sharing 2 Select the sharing option you wish to use under the Call List area To Click Send a file Send file Transfer clipboard More Commands Transfer Clipboard Send a web page More Commands Send Web Page Share Whiteboard More Commands Share Whiteboard A separate window opens showing that the sharing action you selected is pending Personal Communicator Jok rob ESE Ei Sharing with rob Pending Tip With the exception of the Send Web Push command the Sharing actions are only available when the other user is also using the Personal Communicator Client Starting a sharing conversation during a call using the Classic interface To access the sharing tools during a voice conversation using the Classic Personal Communicator Client interface NN48111 121 Standard Sharing 147 1 Make or answer a call 2 Click Share on the active Conversation window The Conversation window expands to show the sharing control pane 7 nancy Voice Conversation Stop a Instant Send Call Mess age File Share Je
46. for support Some sound cards have input mixing capabilities To see if your card supports this 1 Launch the Windows volume control application through Start Programs Accessories Entertainment Volume Control Your version of Windows may have a different path to the volume control Check the Start Help menu to find it Select Options Properties 3 Select Adjust Volume for Recording and click OK If you have checked Mixed Input you can experience echo even when using a headset 4 Uncheck the Mixed Input check box and see if the echo has disappeared Personal Communicator Client User Guide Standard 246 Troubleshooting Note that not all sound cards have this feature Muting Wave on the recording settings may also help with this problem Tip To reduce echo of your headset USB or analog use the audio wizard to configure your audio volume For more information see Using the audio wizard to configure audio volume on page 228 Disabling the Microphone Boost check box If you are using an analog or a USB headset and echo occurs despite lowering your volume setting use the audio wizard from Tools Preferences Audio window and ensure that the Microphone Boost check box is unchecked to eliminate echo For information on how to uncheck the Microphone Boost check box see Using the audio wizard to configure audio volume on page 228 PC requirements for sound quality The minimum requirem
47. guide Terms The Personal Communicator Client uses some terms that may be new to you Take a moment to read through the explanations to familiarize yourself with the following terms e Address on page 261 e Conference on page 262 e Conversation on page 263 e Services on page 263 e Friends on page 263 e Personal address book on page 264 e Global address book on page 264 e Presence on page 265 e Proxy server on page 265 e Call logs on page 265 Address When a procedure instructs you to enter an address it means entering either a telephone number or a SIP address A SIP address is a unique identifier of users on the IP network It can either be a username or a phone number in a domain It has the same format as an email address for example jdoe lab1 org but it is not an email address The network can identify where you are and route your calls by Personal Communicator Client User Guide Standard 262 Terms you should know tracking your SIP address when you sign in to any Personal Communicator Client Multimedia Web Client or Nortel IP Phone In order to make it easier to place calls you can store addresses SIP addresses or telephone numbers in a personal address book Using SIP addresses allows you to take advantage of the more powerful features of the Personal Communicator Client such as presence Conference Conferences are calls that may involve more t
48. idle detection 1 Select Tools Preferences Presence User Preferences User Connection Network Audio Devices Audio Sounds Video Voice Mail IP Phone poe Instant Messaging Display Calls System Miscellaneous User Interface MS Office NORTEL Presence Settings These controls specify whether other users see when you re at your PC or when you re using your phone Report when inactive F Report when on the phone OK Cancel Select the Report when inactive check box Enter the number of minutes that must elapse before your presence status is reported as idle your settings Your system administrator sets the minimum value Tip The minimum value of the Inactivity Timer in minutes depends on 4 Click OK to save your changes or Cancel to exit without saving Your automatic presence settings are automatically uploaded to the network and the Personal Agent is updated to match your presence settings Specifying automatic presence phone usage detection To set up your automatic presence phone usage detection 1 Select Tools Preferences Presence Personal Communicator Client User Guide Standard 214 Advanced set up 2 Select the Report when on the phone check box 3 Click OK to save your changes or Cancel to exit without saving Setting instant messaging preferences Instant messaging preferences allow you to customize how the Personal Communicator Client behaves during in
49. indicating that the call has been declined When a decline reason is given depending on the capabilities of the service provider and the calling party s phone the reason is presented to the calling party To decline a call 1 Click Decline in the incoming call window 2 Select Decline Decline with reason The called party window is closed but the calling party s window remains open Holding a call To put an active voice conversation call on hold 1 Make a voice call or answer an incoming voice call 2 Click Hold In this interface The Hold button Standard Personal changes to Unhold Communicator Client Classic Personal starts flashing Communicator Client The call is now on hold and the caller can hear music or a tone if you have the Music on hold service Personal Communicator Client User Guide Standard 74 Multimedia communication The ability to play music or a tone for calls that are placed on hold in the network depends on whether this service is assigned to you If the Music on Hold service is not assigned to you then the calls you place on hold cannot hear music Tip While the call is on hold you can make and answer other calls Retrieving a held call To retrieve a call on hold select one of the following options In this interface Click Standard Personal Communicator the Unhold button to retrieve a call The Client button caption changes back
50. page http www nortel com Web page received B EP Send Share Transfer Send File Whiteboard Clipboard Web Page The Personal Communicator Client opens your default web browser application and displays the received page The Personal Communicator Client also displays a dialog box where you can choose whether or not the Personal Communicator Client automatically displays future received web pushes from the far end 7 Confirm Web Push x Automatically open web pages Cancel NN48111 121 Standard Sharing 153 2 Click OK to have the Personal Communicator Client automatically display future received web pushes from this remote party Client to automatically view received web pages especially if the remote party is using the Personal Communicator Client s co browsing feature This way you won t have to click Open for every web page you receive Tip Nortel recommends that you allow the Personal Communicator Co browsing web pages During a web push if the Personal Communicator Client is able to communicate with a compatible running web browser application you have the option to set the Personal Communicator Client to automatically push any subsequent web pages you view to the remote computer Tip Co browsing is not available when using the Personal Communicator Client with Converged Desktop service or when pushing a web page to a user not on an active call To
51. selecting a contact and clicking Add Contacts or by multi selecting contacts using the Shift or Ctrl keys and then clicking Add Contacts Importing contacts from CSV files The Personal Communicator Client allows you to import contacts from Comma Separated Values CSV files to your personal address book NN48111 121 Managing your contacts and calls Standard 137 Accessing the Import Contacts command From the Import Contacts window 1 Under Select the source of new contacts select the option CSV File W Multimedia PC Client Login View Tools Help unknown wv an a b Personal v GD Ottawa lt 4 gt Quick Make Directory Call Friends Start A Call Logs Online Preferences Agent Import Contacts x Import Contacts 1 Select the source of new contacts CS File v 2 Import the selected contact s Coney 3 Define a group for the selected contact s optional lt none gt wa 4 Double click the column headers in the List of Found Contacts to redefine the column name 5 Select the contacts or shift select multiple contacts to be imported a 7 Add List of Found Contacts csv file name can be put here Contacts Nick Name Last Name First Name SIP Address Email Phone Number Phone Number userSfirst uerSlast userSfirst userS macadami userS macadami 11111 2222 x user4first uerdlast user4first user macadami user4 macadami 11111 2222 x user3first uer3las
52. that entry is also removed from the Personal Communicator Client personal address book To delete a personal address book entry 1 Click Directory on the Personal Communicator Client main GUI or select View Directory from the main menu to bring up the Directory display pane 2 Use the following table to select the Delete Contact button In this interface Click oo Standard Personal the gt button and select Delete Contact Communicator Client Classic Personal Delete Contact Communicator Client A delete confirmation dialog box appears Personal Communicator Client User Guide Standard 124 Managing your contacts and calls 3 Select Yes to delete the address book entry Tip You can remove multiple address book entries from your personal address book at the same time Select a range of multiple entries using either shift click or ctrl click and then click Delete Contact Adding a new group to your personal address book The Personal Communicator Client allows you to organize your personal address book entries into address book groups For example you can group contacts for a major project into one category personal contacts in another and administrative contacts in another To add a new directory group 1 Click Directory on the Personal Communicator Client main GUI or select View Directory from the main menu to bring up the Directory display pane 2 Select the Edit Gro
53. the Personal Communicator Client behaves when contacting your voicemail server Access to the voicemail settings depends on whether this service is assigned to you If you do not have voicemail support you cannot alter the voicemail settings To set up your network based voicemail access 1 Select Tools Preferences Voice Mail User Preferences User Connection Voice Mail Login Network Provide your voice mail system access number and login information Audio Devices Audio Mailbox ID Password Sounds Voicemail Phone Number pound key pound key Video r voicemail 123454 eese IP Phone FileExchange n 5 Presence Voice Mail Commands nn Messaging Fill in the following fields with your voice mail system commands isplay Calls System Play Message 2 Delete Message 76 Miscellaneous User Interface MS Office Previous Message 4 Next Message 6 Call Back 9 Send Reply Message 71 User Defined Key 1 Compose Digits 75 User Defined Key 2 Logoff Digits 83 N RTEL OK Cancel 2 Enter the Voicemail Phone Number of your voicemail system without punctuation Remember to enter any extra digits required by your organization s phone network 3 Enter the Mailbox ID and the pound symbol if required NN48111 121 Advanced set up Standard 209 4 Enter your Password and the pound symbol if required Tip After auto dialing your voicemail system number by default t
54. the Personal Communicator Client functionality Additionally your screen may look different depending upon your operating system such as Microsoft 2000 Microsoft XP or Microsoft Vista This guide describes the Nortel standard and classic Personal Communicator Client Graphical User Interfaces GUIs Alternate GUIs may look different but have similar features and operation as the Nortel standard Personal Communicator Client GUI The GUI that is presented in this document may or may not be fully present based upon what is enabled by your administrator and the services and service profiles assigned to you wherever applicable We recommend that you keep your client open when you follow the steps described in the Personal Communicator Client documentation Personal Communicator Client User Guide Standard 24 Welcome Online help There are several ways that you can access Personal Communicator Client help Do this To receive this From Roll your mouse over a button on the Personal Communicator Client main interface a small help description of the button the tool tip help Roll your mouse over an icon to see the tool tip help the most relevant information in the tip displayed on the Personal Communicator Client such as your presence status whether or not there are new calls whether or not there are new voice mail messages the tool tip help from the system tray icon Select Help
55. then need to talk with a user and can start a new IM session where both sides can message each other Calls the voicemail server defined in preferences Flashes when you have new messages z Displays your video preferences Single click to display video preferences Double click for live video capture window to see the camera and control it Lights up when video is enabled dims when video is disabled Personal Communicator Client User Guide Standard 52 Getting started amp Displays your Nortel IP Phone preferences Lights up when a Nortel IP Phone is actively being controlled by the Personal Communicator Client For Standalone users only OKOLO Displays your automatic software updates status The status button turns gray when software updates are current yellow while downloading the automatic software updates green when automatic software updates are downloaded Restart the client for updates to take effect red when automatic software updates fail to download Main tabs on Standard Personal Communicator Client interface The Standard Personal Communicator Client interface provides three tabs to access the following features of the Personal Communicator Client Tab Buttons Description Personal Contacts The Personal Contacts tab shows the contacts that you set as friends and shows their presence status NN48111 121
56. voice to use the following NN48111 121 Getting started Standard 45 options available on the main page of your client e Call Show dialpad and Video buttons e Call Logs panel e Missed or new calls and voice mail notifications e Call context menus Main menu actions The Personal Communicator Client has a very flexible interface and allows you to perform commands using the menus the GUI or hot keys The following tables list the actions you can perform from the Personal Communicator Client main menu and their corresponding menu location However the options available from the main menu are slightly different on the Standard and Classic Personal Communicator Client GUIs Tip Remember access to some of the menu action items are dependent upon your services and service profiles assigned to you for each service wherever applicable If a menu item is not available to you it does not appear on your Personal Communicator Client The following table shows the menu options available from the Standard Personal Communicator Client interface Menu name Menu action Key command Login e Login e Logout e Change My Status e Exit View e Personal Contacts e Ctrl F e Directory e Ctrl D e Call Logs e Ctrl L e Assistant Console e Ctrl B Personal Communicator Client User Guide Standard 46 Getting started Tools Voicemail Ctrl Shift V Personal Agent Ctrl A Retri
57. whiteboard request 158 using the whiteboard 160 vector drawings 160 wizards audio 228 configuration 34 NN48111 121 Nortel Adaptive Application Engine Personal Communicator Client User Guide Product release 7 0 Service Package 1 Document number NN48111 121 Document version 02 04 Date 28 July 2010 Copyright 2009 2010 Nortel Networks All Rights Reserved While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice Nortel Nortel Networks the Nortel logo and the Globemark are trademarks of Nortel Networks All other trademarks are the property of their respective owners www nortel com
58. 1 Click Call Logs from the Personal Communicator Client main GUI or select View Call Logs from the main menu The main GUI window expands to show the Call Logs display pane of the Personal Communicator Client Personal Communicator Client User Guide Standard 108 Managing your contacts and calls 2 Select Inbox in the Call Logs display pane to view your inbox entries Tip Sort the entries in your inbox by any of the displayed columns by clicking the column name To sort in reverse click on the column name again Your missed calls are highlighted in bold and blue color Note that the client does not populate the outbox when a Converged Desktop user makes a call that no one answers If you use the Classic Personal Communicator Client interface you can separate the Call Logs display pane from the Personal Communicator Client main GUI to show a separate Call Logs window the Personal Communicator Client main GUI is not available in the Tip Remember the ability to separate the Call Logs display pane from Standard Personal Communicator Client interface To separate the Call Logs display pane from the main GUI 1 Click and drag the Call Logs display pane title bar away from the Personal Communicator Client main GUI NN48111 121 Standard Managing your contacts and calls 109 2 Release the mouse button and the Call Logs display pane becomes its own Call Logs window x Call Logs Addto
59. Application Engine 7 0 Service Package 1 SP1 e Features on page 15 e Other changes on page 18 Features See the following sections for information about feature changes e Softclient Portfolio Refresh Phase 2 on page 15 e PC Client Control of SIP terminals PCCoST on page 16 e Softclient Portfolio Refresh Phase 3 on page 16 e USB HID Support on page 17 e Caller Name Presentation on page 18 Softclient Portfolio Refresh Phase 2 Softclient Portfolio Refresh Phase 2 introduces enhancements in user interface elements and new specialized features The following changes were made based on this feature e Updated Main menu actions on page 45 Personal Communicator Client User Guide Standard 16 Welcome e Updated Main buttons on page 47 e Updated Initiating a voice or video call using the Standard interface on page 63 e Added Receiving a call on page 65 e Updated Receiving a call on page 65 e Added Receiving a new call during a call on page 68 e Updated Answering a voice or video call on page 69 e Updated Specifying call pop up behavior on page 218 PC Client Control of SIP terminals PCCoST PC Client Control of SIP terminals PCCoST adds a new converged mode of operation to the Nortel Multimedia PC Client PCC This new mode enables a subscriber to use an existing SIP terminal for voice while using the PCC for call con
60. Assistant Console b1 pv3sanity1 sa Unavailab gt cStt b2 pv3sanity1 sa Unavailab Call b1 pv3sanity1 sa b3 pv3sanity1 sa Unavailab amp Call on behalf of b1 pv3sanity1 sa Send Instant Message Send File Sharing gt Si Enable Default Assistant Services Route Assistant Console consultative transfer Tip This procedure is specific to Standalone users If you are subscribed to Assistant Console service you have the option of completing or joining a call that you transfer You can also transfer a caller to an Assisted user s voicemail The transfer destination must be logged into the Personal Communicator Client or a Nortel IP Phone Personal Communicator Client User Guide Standard 96 Multimedia communication Consultative transfer and complete or join call To transfer an active call announce the caller and either join or complete the call 1 Click Transfer in the pane for the conversation you wish to transfer The Transfer Call window appears Enter a transfer address such as a telephone number or SIP address select a Recent or Directory entry or select an Assisted user from the drop down list Click Announce Caller in the Transfer Call window Transfer Call xi CHEE o gt Transfer Call to Dial Pad Recent GH 4 QRS 7 Announce Caller DirectTransfer To Voicemail The classic call is put on hold and the Personal Communicator C
61. Classic interface this icon is always visible and starts blinking when you have missed calls and stops blinking when you press the icon Personal Communicator aan Login View Tools Help user1 connected Standard Personal lt j 1 53 missed call s Communicator Client li a Cancel EjritimediarcChent STF Login View Tools Help v Goby Other Classic Personal lt a Communicator Client Llcall Logs xj Call Logs User 1 3 18 2009 8 15 31 P100 00 00 user1 pcci2 User 1 3 17 2009 10 57 33 AM 00 00 00 user 1 pcc12 User 1 3 17 2009 10 51 43 AM 00 00 00 user 1 pcc12 User 1 3 16 2009 7 13 43PM 00 00 00 user 1 pcc12 User 1 3 16 2009 2 33 16 PM 00 00 00 user 1 pcc12 user2 pcc12 3 15 2009 6 10 10 PM_ 00 00 00 user2 pcc12 luser 2 pcc 12 3 15 2009 6 09 51PM 00 00 00 user2 pcc12 luser2 pcc 12 3 15 2009 6 06 58 PM 00 00 00 user2 pcc12 HITIMNAA 10 40 74 AM _N AN AN ear 1 nee t2 Returning a missed call In the inbox your missed calls are colored blue and bold highlighted To return a missed call double click on a missed inbox entry NN48111 121 Standard Managing your contacts and calls 111 The Personal Communicator Client initiates a call to the address of the selected call log entry Tip An alternate method for returning a call in the Call Logs is to right click on a call log entry and select Call from the shortcut menu Acknowledging missed ca
62. Client the expanded Call List area of the client Classic Personal Communicator Client a separate Conversation window Standard Personal Communicator Client Classic Personal Communicator Client Personal Communicator Ce View Tools Help DER u2001 john1 4 Connected Voice Conversation stop Receiving Call aod cal Instant cond rile Share Message aa E Y Y Microphone wf You have missed calls 3 u2001 basic A Receiving Call Ignore Decline Redirect Call List Tp John 5 J Answer Be Ignore Speak i E peakers 5 f wo Decline Redirect gt gt Tip In the Standard interface the Call List area expands only when you receive or make a call showing the called or calling party If no call is in progress the Call List area is hidden You also receive a notification of an incoming call from the Personal Communicator Client system tray When the window pops up in the system tray area you can either answer or ignore the call Personal Communicator Client User Guide Standard 66 Multimedia communication To turn on or off the system tray notification see Specifying call pop up behavior on page 218 The following table shows the button and status information that you see in the Receiving Call Conversation window Receiving Call Conversation window Description Available in this interface Name
63. Codec drop down list If your video camera does not support a video capture format that is usable by the H 264 CODEC then the H 264 CODEC does not appear as a choice NN48111 121 Advanced set up Standard 203 3 Select one of the Codec Quality Settings or click Config H 264 Codec Configuration General Controls Ouput video bitstream at 64 1 Bitis kilobits per second 2000 kBt s Key frame interval every 10 frames Video fluidity at 100 percent Better framerate at cost of video quality f High Quality Coding Increases video quailty but uses more CPU Using a custom video configuration must be done with care The combination of a large video image size high quality CODEC setting and high Frames Per Second FPS produces video transmission rates over 1 Mbit s and erodes network and PC performance Nortel encourages you to use one of the pre defined video configurations for everyday use 4 Use the guidelines in the table to adjust the custom video configuration H 264 custom video configuration Description Output video bitstream rate This specifies the maximum bitrate that the encoder transmits not including header information Drag the slider or enter a value in the text box above it Key frame interval This value allows you to change the interval of sending keyframes which could reduce the bandwidth requirement at the cost of quality The default value is
64. Communicator Client The services should download successfully Checking Security settings If you are unable to retrieve or download services even after resetting the Restore Defaults option check your Security settings by performing the following procedures Configuring the security settings for the Trusted sites zone on page 256 Setting the Security Zones to default settings on page 256 Clearing the Secure Sockets Layer SSL state and the AutoComplete history on page 257 Turning off the pop up blocker on page 257 Looking for third party firewall or antivirus programs on page 257 Personal Communicator Client User Guide Standard 256 Troubleshooting Configuring the security settings for the Trusted sites zone Tip Only add those sites that you trust as a trusted site If you are not sure about a Web site do not add the Web site to the Trusted sites list To configure the security settings for the Trusted sites zone ao a A Q N 8 Go to Start Control Panel and click Internet Options Click the Security tab Click Trusted sites Click Default Level Click Sites The Trusted sites window opens Type the URL of the any SSL secured 128 Bit Web site in the Add this web site to the zone field Click OK Click Apply Setting the Security Zones to default settings O ON OO RAON From the Security tab on the Internet Properties window Click Internet Click
65. Communicator Client the change automatically appears on your other network access devices for example your Multimedia Web Client or your Nortel IP Phone Global address book The global address book is a list of all existing users in the domain This list in your domain is maintained by your service provider or system administrator Using the Personal Communicator Client you can search on a user s Username UserID Name First name Last name or Phone number No information is displayed until a search parameter is entered You can initiate a call by double clicking or selecting an entry and clicking the Make Call button in the global address book NN48111 121 Standard Terms you should know 265 Presence The ability to configure automatic presence notifications on the Personal Communicator Client depends on whether this service is assigned to you If you do not have automatic presence support then you will not be able to use the automatic presence feature Presence is how you let other users know your status in the network Use Login Change My Status to change your presence state This lets other users know whether you are online or unavailable You can also set the system to automatically alert others whether you are away from your PC or on the telephone important since it updates your presence status in the network Note that you may experience incorrect presence status until you log back in again or after a
66. Communicator Client User Guide Standard 158 Sharing The Personal Communicator Client opens an Internet Explorer window directory to its incoming file directory Sharing a whiteboard The Personal Communicator Client lets you and another user share a common drawing window The Share Whiteboard tool lets both users draw to the window and see the results of the shared whiteboard Sending a share whiteboard request To start sharing a whiteboard 1 Select the sharing option In this interface Click Standard Personal More commands Share whiteboard under the Call List Communicator Client area Classic Personal Click Sharing in the Conversation window for the call Communicator Client 2 Select Share Whiteboard The Personal Communicator Client contacts the remote party and waits for the share whiteboard request to be accepted or rejected While waiting for remote party acceptance the share whiteboard request is in the pending state Tip Before the far end has accepted or rejected your share whiteboard request you can cancel the share whiteboard request Click Stop to cancel the share whiteboard request If the remote party accepts the share whiteboard request the whiteboard application is started and the sharing window indicates that the whiteboard has been opened NN48111 121 Standard Sharing 159 If the remote party rejects the share whiteboard request the whiteboard a
67. DND feature is used to block new calls instant messages and collaborations During the emergency call this feature temporarily enables DND on the device involved in the call This results in rejecting all new inbound requests Requests subject to being rejected include new calls instant messages and collaborations After the operator disconnects the call the device disables this DND behavior For IM sessions started before users set DND to active both sides can continue messaging but others cannot create new IM sessions The user who sets DND may then need to talk with a user and can start a new IM session where both sides can message each other Soft Keys During the emergency call this feature removes all soft labels from the LCD display and disables all softkeys This new behavior prevents the originator from initiating new mid call features New Keys During an emergency call this feature consumes key press events that would normally allow the call to be disconnected For instance pressing the Release key or the onhook button on which the handset usually rests would typically disconnect the call The system disables the following keys during an E911 call Hold Line keys Mute Inbox Service Release Soft Keys Address Book Outbox Transfer Device Mode During the emergency call new behavior is assigned to the Release button and hook switch button as described in the table below Bidirectional transitions between
68. Delete Directory Entry eS Save Unmark Inbox Call Logs Entries Outbox 4 21 04 7 57 PM kevin any company com Nancy Corry 4 21 04 6 24 PM 00 09 50 nancy any company com Nancy Corry 4 21 04 6 23 PM 00 01 14 nancy any company com Nancy Corry 4 21 04 6 18 PM 00 01 56 nancy any company com Nancy Corry 4 21 04 6 07 PM 00 07 34 nancy any company com Carmen Rosa 4 21 04 11 39 AM 00 00 00 carmen any company com Carmen Rosa 4 21 04 11 37 AM 00 00 45 carmen any company com Carmen Rosa 4 21 04 11 35 AM 00 00 06 carmen any company com Carmen Rosa 4 21 04 11 34 AM 00 00 00 carmen any company com Pat Cook J4j20 04 3 45 PM 00 02 57 pat any company com Chris Burns 4 19 04 9 15 PM 00 00 00 chris any company com Communicator Client main GUI by dragging the Call Logs window back to the bottom display area of the Personal Communicator Client main GUI and releasing the mouse button Tip You can re attach the Call Logs window to the Personal Personal Communicator Client User Guide Standard 110 Managing your contacts and calls Viewing your missed calls If you miss a call on your Personal Communicator Client the main window shows an icon indicating missed calls and also identifying the number of missed calls In the Personal Communicator Client Standard interface this icon appears only when you have missed calls However in the Personal Communicator Client
69. Devices Audio Sounds Select this checkbox to use dialing prefixes when calling in the box below to add prefixes Video T Use dialing prefix Votcemad ID Phone lt Prere F2 oF Click to Add Make Default Presence 9 Default ir i System Miscellaneous User Interface MS Office System Tray Notification Please select how the call session window should appear when someone celis you C Display a notification near the System Tray oK Cancel 5 Select a prefix from the list you entered and click Make Default to change your default dialing prefix The dialing prefix you choose appears in bold 6 Selecta prefix from the list you entered and click Remove to remove a dialing prefix Specifying call pop up behavior By default when the Personal Communicator Client receives a call a system tray notification appears From here you can choose to answer or ignore the call To turn the notification on or off Select Tools User Preferences Calls 2 Under System Tray Notification check or uncheck the box labeled Display a notification near the System Tray 3 Click OK to save your changes or Cancel to exit without saving NN48111 121 Standard Advanced set up 219 Setting system preferences System preferences allow you to customize how the Personal Communicator Client behaves when the PC enters low power mode It also allows you to select the language of the Personal Communicator Client inter
70. Disabling video transmission To disable video transmission from your camera equipped PC 1 Select Tools Preferences Video to display the Video settings window 2 Select the Do not send or receive video on my calls option to completely disable all video incoming and outgoing OR Select the Restrict video to receive only operation check box to allow other video enabled clients to send you video while your Personal Communicator Client does not 3 Click OK to save your changes or Cancel to exit without saving Tip Re enable video by selecting one of the pre defined video configuration settings or the custom video configuration setting If video has been enabled for all calls either bi directional or receive only video can be wholly disabled by selecting the Do not send or receive video on my calls setting Custom video configuration Use custom video configuration with care The combination of a large video image size high quality CODEC setting and high Frames Per Second FPS produces video transmission rates over 1 Mbit s and erodes network and PC performance Nortel encourages you to use one of the pre defined video configurations for everyday use To customize your video configuration 1 Select Tools Preferences Video to display the Video settings window 2 Click Configure or select Custom setting for the first time The Video Configuration window appears Advanced users can fine tune their video settings
71. IS hese seees 181 Specify the acive proxy on cccccseseeeesceaeeewes ee nee deena eee es 182 Specifying automatic sign in to the active proxy 00008 183 Selecting audio devices cscacaceatencasekeoesee vada W eRe OSE RHO Oo 183 Setting Up audio preferences 25 scaseee bi eeeese esas edenateeaaraaes 184 Specifying call related sound effects 02000 cece eee eee 185 Accessing the Audio Wizard 2 0 50 26 0 00ee sews eee ee eee ween 185 Specifying advanced audio options 000 0c eee 186 Selecting alerting sounds 2cccccccateuvacek edad ee xeeeaaedetee bul annse 187 Setting up video preferences optional 0000 0c cece eee eee 188 SOMME VK INO vosenn lh altel wey Selec le aed maar dite oben goa dc 189 Disabling video TanSMISSION sie crrrsire restre aeetedaee ei eee s Renee 191 Custom video contiquration 2 cscceed savas yeesiueedeeeeeu pares 191 Selecting H 263 video CODEC 0 cee 196 Selecting H 263 video CODEC 2 cccditabecorwes beeen de tomes 198 NN48111 121 Standard 9 Selecting H 264 video CODEC 2 d scceseesniwseereneaeeeanendses 202 Selecting MPEG4 video CODEC 2 5 00 cs ncea sda wa cawe nd dwna cease 204 Setting up network based voicemail access optional 208 Setting up Nortel IP Phones optional 0 000 cee eee eee eee 209 Setting your Nortel IP Phone for UNISTIM 00 0c eee eee 210 Setting your Nortel IP Phone for SIP
72. Manual Gain Control mi M LED M 60Hz J Freeze Negative T Minor J Flip HELP seour OK cance V Auto WB Tracking Manual White Balance Color Level 4 _ 50x Red Balance im eee Blue Balance a _ gt i 4x Camera in 320x240 RGB24 Color Quality vs Frame Rate Moen High Quality x Less Image Sharpness More 4 T HEL Less Image Brightness More 4 r HEL Less Image Color More HEE Kil ok cance HELP ssour You can manipulate the following controls Select which camera to use if more than one Microsoft WDM camera is attached to the PC Adjust the camera s color balance brightness contrast and color saturation among other settings The FPS field allows you to specify the number of Frames Per Second that the Personal Communicator Client transmits Higher numbers increase the fluidity of motion but at a cost of greater CPU and network bandwidth A value of 15 produces quite an effective sense of motion Display Remote Video at options allow you to specify the scaling factor on received video 2x means image dimensions multiplied by 2 4x means image dimensions multiplied by 4 Smaller screens disable these scaling factors as appropriate Select Emb if you want video to be integrated into the Conversation window otherwise video appears in a separate Video window Click OK to save the changes or Cancel to exit without saving
73. S 113 Managing your personal address book 2 0 cee eee eee 113 Viewing your personal address book using the Standard interface 114 Viewing your personal address book using the Classic interface 114 Viewing your personal address book List View 005 115 Viewing your personal address book Card View 0005 115 Personal address book entry commands 00 200 e eee eee 116 Adding a personal address book entry 000 eee eee eee 118 Selecting ring tones for contacts 0000 e eee eee 121 Viewing a personal address book entry 00 cece eee eee eee 122 Editing a personal address book entry 00000 cece eee eee eee 122 Deleting a personal address book entry 0 200c eee eee eee eee 123 Adding a new group to your personal address book 0000 124 Renaming a group in your personal address book 0005 125 Removing a group in your personal address book 2 0505 125 Searching an entry in your personal address book 000 ee eaee 126 Using the global address book sss 6 cee ede cece e eee renee ee deneenenes 127 Viewing your global address book using the Standard interface 128 Viewing your global address book using the Classic interface 129 Viewing the global address book List View 20 cee eee eee 129 Viewing the global address book
74. Standard 7 0 Service Package 1 02 04 NN48111 121 28 July 2010 Nortel Adaptive Application Engine Personal Communicator Client User Guide NORTEL Standard Nortel Adaptive Application Engine Product release 7 0 Service Package 1 Document number NN48111 121 Date 28 July 2010 Copyright 2009 2010 Nortel Networks All Rights Reserved While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice Nortel Nortel Networks the Nortel logo and the Globemark are trademarks of Nortel Networks All other trademarks are the property of their respective owners NN48111 121 Standard 3 Contents ct a ee ee ee eer ee 13 Your Nortel Personal Communicator Client 00 0 ccc eee 14 Personal Communicator Client user interfaces 0 0000 eee 14 Ree IMIS e toni s beheaded j aRGeE eee EN T A ET 15 PORES eere rar shoe ok Gee reaa a ed Aeaee RR ERE OR See De 15 Softclient Portfolio Refresh Phase 2 0000 c eee eee 15 PC Client Control of SIP terminals PCCoST 000 000 eee 16 Softclient Portfolio Refresh Phase 3 0000 c eee eee eee 16 ee AA PAIR 5 a ce hate beak ie donk rae 6 Sear Raia aterm eG Re
75. a selected entry Making a voice or video call From your Personal Communicator Client you can make voice and video calls Remember the ability to make video calls depends on whether this service is assigned to you If you do not have video support you cannot make video calls Tip To make video calls successfully ensure that you enable the video option from Tools Preferences Video tab which you access from the main menu For more information see Setting up video preferences optional on page 188 Use the following procedures to make a voice or video call e Initiating a voice or video call using the Standard interface on page 63 e Tnitiating a voice or video call using the Classic interface on page 63 NN48111 121 Standard Multimedia communication 63 Initiating a voice or video call using the Standard interface To initiate a voice or video call using the Standard Personal Communicator Client interface 1 Enter an address username SIP address or public telephone number in the Enter a name or a number field just above the Call button When you enter an address the five most recent calls incoming or outgoing or your personal contacts closest to the address you typed show up in the new Call Edit box Tip When dialing a public telephone number do not add punctuation to the number For example 5556245 is a valid public telephone number but 972 555 6245 is not For outside
76. able to route your incoming calls in a specific way This helps you work with no interruptions Incoming calls will not ring on your clients To create routes for your incoming calls use the Route Wizard in the Personal Agent For more information see Nortel Adaptive Application Engine Personal Agent User Guide NN48111 119 Banning users from watching your presence state You can ban your contacts from watching your presence information If you choose to do this this particular user will not be able to see your presence information when you are offline or online To ban a user from watching your presence information use the Route Wizard in the Personal Agent For more information see Nortel Adaptive Application Engine Personal Agent User Guide NN48111 119 NN48111 121 Standard 107 Chapter 4 Managing your contacts and calls Topics in this section e Managing your call logs on page 107 e Managing your personal address book on page 113 e Using the global address book on page 127 e Managing your Friends on page 139 Managing your call logs The Personal Communicator Client keeps a record of all incoming and outgoing calls All call log entries are stored into an inbox for incoming calls and an outbox for outgoing calls Tip To access your call logs your Personal Communicator client must have voice enabled Checking your inbox To check your inbox for your incoming calls
77. access to the client Personal Communicator Client User Guide Standard 38 Getting started Signing on to the Personal Communicator Client You will be prompted to sign on to the Personal Communicator Client when you launch it At other times for example if you disconnect or lose connection with the server you may need to manually sign in Tip If you chose the option to have the Personal Communicator Client automatically start up and you set your Network preferences to automatically connect to your proxy server be sure to select the Remember my password option so that you won t have to type your password during sign in 2 Select Login and the button beside your default proxy server IP address The Authorization Required window appears with your proxy server s IP address and your username The Personal Communicator Client login window appears Enter your password Click on the Remember my password check box if you do not want to enter your password every time you sign in Click the Sign me in automatically check box if you want the Personal Communicator Client to automatically sign in Tip If you select both options Remember my password and Sign me in automatically then you will not be prompted with the sign in window again 4 Click OK Your service provider or system administrator restricts the number of concurrent logons that you can have using a Personal Communicator Client Multimed
78. al Agent User Guide NN48111 119 for more information about how to ban users from seeing your presence information Your services determine the maximum size of your personal address book and the maximum number of entries that you can have as Friends Viewing your Friends online To see the presence information for your Friends select View Friends from the main menu or select one of the following options In this interface Click Standard Personal Communicator Client the Personal Contacts tab Classic Personal Communicator Client the Friends Online icon on the main toolbar Personal Communicator Client User Guide Standard 140 Managing your contacts and calls Entry commands for your contacts From a selected contact that is designated as your friend the Personal Communicator Client allows you to access many commands To see what commands are available for a selected personal address book entry 1 Select the option depending upon your Personal Communicator Client interface In this interface Click Standard Personal Communicator Client the Personal Contacts tab Classic Personal Communicator Client the Friends Online icon on the main toolbar 2 Right click on the entry to display a shortcut menu of available actions 3 Select the action you wish to perform on the entry Select To in this interface Call Call the user using their primary St
79. al Communicator Client User Guide Standard 134 Managing your contacts and calls Importing contacts from Microsoft Outlook The Personal Communicator Client allows you to import contacts from your Microsoft Outlook email application main contact list to your personal address book Accessing the Import Contacts command To start the Import Contacts command 1 Click Directory on the Personal Communicator Client main GUI or select View Directory from the main menu to bring up the Directory display pane 2 Use the following table to select the Import Contacts button In this interface Click Standard Personal Communicator Client the gt button and select Import Contacts Classic Personal Communicator Client Import Contacts 3 From the Import Contacts window click on Import The Microsoft Outlook displays a security window when the Personal Communicator Client attempts to access the contacts list in Outlook Microsoft Outlook x stored in Outlook Do you want to allow this A 4 program is trying to access e mail addresses you have Tf this is unexpected it may be a virus and you should choose No I Allow access for 1 minute w e 4 Select the Allow access for check box and select 1 minute from the drop down list There may be a short delay while the Personal Communicator Client retrieves the information from Outlook Depending on your security settin
80. al Communicator Client User Guide Standard 42 Getting started If you are accessing the Multimedia Web Client for the first time a number of files start downloading to your computer Once the download completes the Web Client launches on your desktop Z Multimedia Web Client Microsoft Internet Explorer provided Multimedia Web Client Starting Click the button below if it is not responding Start Multimedia Web Client Once it is started click the button below to close this window Close this window Nortel SIP Web Client E xi Progress 16 of 32 Downloading bin nnnat_dll jar PO0ORP0NIEA 7 Click the Close this window button to close the Multimedia Web Client window 8 If Multimedia Web Client window appears and the files do not start downloading to your computer automatically then click Start Multimedia Web Client NN48111 121 Getting started Standard 43 Navigating the Personal Communicator Client The following figures show the main window interface that appears when you start up the Personal Communicator Client The following figure shows the Standard Personal Communicator Client interface Personal Communicator Dek Main menu bar ps Login View Tools Help User pe ann connectedy Presence state 4 missed call s l Cancel m e Om Contacts Personal Contacts _ Directory Call Logs lt Quick start actions gt Design gt Other Contacts Team 6 C
81. alez Don any company com customers iil Brown Jill lill any company com friends john Doe John john any company customers kevin Lee Kevin kevin any company co workers mary Ng Mary mary any company managers nancy Corry Nancy nancy any compan co workers pat Cook Pat pat any company C co workers peter Peter Henderson peter any compan co workers tina Smith Tina linamany company co workers Tip Sort the entries in your personal address book by any of the p displayed columns by clicking the column name To sort in reverse click on the column name again Viewing your personal address book Card View To display your personal address book in the card view Personal Communicator Client User Guide Standard 116 Managing your contacts and calls 1 Click Directory on the Personal Communicator Client main toolbar or select View Directory from the main menu The main GUI window expands to show the Directory display pane 2 Select the Card View tab in the Directory display pane to view your personal address book entries in a card view 7 Multimedia PC Client __ Z 5 x Login View Tools Help cindy PEG Swit ye Connected w Location A q k k tant Call Friend gt d L Pi i gt ic 01 Zirt A Call AA pra Logs online wT Preferences Te Sharing Routes Aon sy Chat Directory xi Look in a Personal Address Book x Add De
82. all on the Personal Communicator Client The following table shows the most common ways to start the sharing conversation To share from this interface You can Standard Personal Communicator Client e Right click on any Personal Contacts Directory or Call Logs entry and then select Send File or Sharing from the shortcut menu Remember right clicking is a quick way to access extended actions that you can perform on a selected entry e Manually type a number or an address in the Call area and click the Send File from the shortcut menu e Manually type a number or an address in the Call area and click the More Commands from the shortcut menu to select Transfer Clipboard Send Web Page or Share Whiteboard Classic Personal Communicator Client e Select Tools Send File from the main menu e Select Tools Sharing from the main menu e Double click on the Sharing icon on the main GUI e Right click on any Directory Call Logs or Friends Online entry and then select Send File or Sharing from the shortcut menu When you start a sharing conversation with a user you receive an Accept option to start the sharing action such a sending a web page transferring a clipboard sharing a whiteboard or sending or receiving a file If you wish to eliminate the Accept option in a sharing conversation with your contact configure this contact as a Trusted User For more information see Adding a personal address book
83. alvin Unavailable Offline 6 connie Unavailable Offlin iane Connected stephanie Conrrected NORTEL h Personal Communicator Client User Guide Standard 44 Getting started The following figure shows the Classic Personal Communicator Client interface Main Presence state Menu bar Status buttons Your location menu bar eRe rare A ogin View Tools Help User d i ann o O OOS uV Y scol Scroll Connected w Other j menu menu bar right bar left fa B f OE gt ey fo By g B S Quick Make Instant i Call Friends Retrieve Send Personal Q Start A Call Message preton Logs Online withID Preferences File Eei Agent uick start gt h Quick Start xj pane Make Call Click on the telephone icon to start an audio Quick or video phone call Start tion Instant Message ia Click on the instant message icon to begin instant messaging Directory View and search the directory for other users Call Logs See listing of incoming and outgoing calls Friends Online Show the connection status of your friends Preferences Allows you to change program preferences Send File Begin sending a file to another user Multimedia Web Client or both clients you will see the Personal Communicator Client on the title bar of your Personal Communicator Client windows and main GUI Tip Whether you have access to Personal Communicator Client or Your Personal Communicator must be enabled for
84. and ends the call Click Transfer in the Conversation window The Transfer Call window appears Enter a transfer address such as a telephone number or SIP address select a Recent or Directory entry or select an Assisted user from the drop down list Click To Voicemail The call on hold is transferred to the selected Assisted user s voicemail If the Assisted user has a static voicemail redirection the call is redirected to the selected assistant user s voicemail Transfer Call xi CME tno Transfer Call to Jann any company com Dial Pad Recent laa ABc 9 DEF a E Announce Caller DirectTransfer Directory amp NN48111 121 Standard Chapter 3 Presence Topics in this section e Understanding presence on page 99 e Managing your presence on page 103 Understanding presence Presence enables you to see the online status of other users on the network lets others know your status and also allows you to be immediately notified when a new watcher is requesting authorization to view your presence Each presence icon represents a presence state as shown in the following table Icon Available in this Presence state s Description interface D Standard and Classic Unknown No presence information is Personal Communicator available Client Standard and Classic Connected User is registered in network Personal Communicator Client Standard and Clas
85. andard and Classic contact address Personal Communicator Client Call at Call the user at a specified PSTN Standard and Classic number Personal Communicator Client Send Instant Message Send an instant message to the user Standard and Classic Personal Communicator Client View Details Display detailed information about the Standard and Classic user Personal Communicator Client Friend Add or remove the user to your Classic Personal Friends Online list Communicator Client Show availability Add or remove the user to your Personal Contacts list Standard Personal Communicator Client Trusted user Accept files or use the sharing capability with your contact without receiving the Accept option Standard and Classic Personal Communicator Client NN48111 121 Standard Managing your contacts and calls 141 Select To in this interface Edit Edit the contact information for the Standard and Classic user or remove the user from your Personal Communicator personal address book Client Send File Send a file to the user Standard and Classic Personal Communicator Client Sharing if enabled Start a sharing conversation with the Standard and Classic user Personal Communicator Client The list of available actions also depends on the information available in the address book entry as your friend For example if the selected Friend has a home phone n
86. appears Default Location Selected any time by selecting the change location button on the User tab in the Preferences or by clicking the location on the main GUI AN Your location is set to a default value This selection may affect emergency services You may reset your location at Don t show me this message again 7 Select Don t show me this message again if you do not want this window to appear again when you log on to the Personal Communicator Client Personal Communicator Client User Guide Standard 40 Getting started Automatically starting the Personal Communicator Client The Personal Communicator Client installation gives you the option of having the client start automatically whenever you log on to your computer If you do not choose this option and you would still like to start the client automatically with Windows perform the following steps dependant on your Windows configuration If you are running Windows 2000 1 Drag and drop the desktop Nortel Personal Communicator Client icon onto the task bar Start button 2 Place the file into the Programs Startup program group If you are running Windows XP and Windows Vista 1 Right click on the Start button and then click Properties 2 On the Start Menu tab click Classic Start menu and then click Customize This changes the style of the Start menu Click Advanced In the Start Menu folder find the shortcut to the program you want to start ea
87. appears that enables you to interact easily with the voicemail system Using voicemail functions To use the voicemail control pane functions click the command buttons on the voicemail control pane for the function you wish to perform on the voicemail system You can also access the integrated dial pad to manually enter commands for the voicemail system To access the integrated dial pad 1 Click keypad in the call control pane The Personal Communicator Client displays a dial pad so you can enter digits to send to the voicemail server 2 Click the digit s you want to send to the voicemail server You can also use your keyboard to type in the digits to send Activating and deactivating the Assistant Services Route Tip This procedure is specific to Standalone users Assisted and Assistant users can activate the Assistant Services Route from the Personal Communicator Client The Assistant Support service must be assigned to you and the Assisted Services Route must already be selected from the Personal Agent as described in Nortel Adaptive Application Engine Personal Agent User Guide NN48111 119 Personal Communicator Client User Guide Standard 94 Multimedia communication Assisted user To enable the Assisted Services Route as an Assisted user select Tools Enable Assistant Services Route or the button on the main GUI The tooltip for the button displays the text Enable Default Assistant Services Route
88. applies to Standalone users only If you have access to Multimedia Web Client only then this section does not apply to you When using a Nortel IP Phone the configuration may require an extra step Personal Communicator Client Set controlling a Nortel IP Phone with voice path problems When the Personal Communicator Client controls a Nortel IP Phone the configuration is called a Personal Communicator Client Set If you are a home based user with the Personal Communicator Client Set settings or a user connected to your company s network if no IPCM server is available and you experience problems with voice path in only one or both directions then set up your Nortel IP Phone settings as follows NN48111 121 Troubleshooting Standard 253 1 Select Tools Preferences and the IP Phone list item Personal Communicator User Preferences User Connection Network Audio Devices Audio Sounds Video Voicemail FileExchange Presence Instant Messaging Display Calls System Miscellaneous E Nortel IP Phone Settings Optional The PC Cent can control Nortel IP telephone If selected the 1P telephone will provide voice while the PC will provide advanced IP and multimedia services F Use the IP telephone for voice instead of PC Phone Type UNISTIM v IP Phone MAC Address Port S000 myPc Client routes voice to from IP Phone for private 1P addresses Network controls the 1P telephone when PC
89. ard Classic Personal Communicator Client m nancy Voice Conversation Audio Quality Stop 2 g Instant Send Call Message File Share Nancy Corry eal Jem 00 00 03 te Microphone 2 amp Ca j tan Up Hold Mute tart Park Call rid Speakers oN eS E New Call Conference Transfer Personal Communicator Client User Guide Standard 70 Multimedia communication Tip In the Standard interface the Call List area expands only when you receive or make a call showing the called or calling party If no call is in progress the Call List area is hidden The following table shows the buttons and status information available in an active call window Conversation window Available in this interface Description Transfer Displays the following buttons e Announce button calls the user in the edit box to announce the transfer e Transfer button directly transfers to the user in the edit box e Voice Mail button transfers the call to voice mail e Cancel button returns to the active call view Transfers the conversation to another user The transfer can be unattended direct transfer or attended consultative transfer Standard and Classic Personal Communicator Client Hold Retrieve Places the conversation on hold or retrieves the held conversation In the Standard interface the Hold button caption changes to Unhold and is used to relea
90. are this computer This installer option must be enabled by your administrator Administrator rights are required to install the Personal Communicator Client for all users whether or not to let the Personal Communicator Client install a desktop icon whether or not to let the Personal Communicator Client install the Microsoft Outlook plugin whether or not the Personal Communicator Client starts automatically when the PC restarts whether or not you would like to view any important release notes Tip End users need administrator privileges to install the Personal Communicator Client To install the Personal Communicator Client 1 Double click the Personal Communicator Client install file you downloaded or received on CD A standard Security Warning dialog can appear listing the publisher of the Personal Communicator program Select Run if the program is provided by an acceptable publisher Note that administrator privileges are needed to Personal Communicator Client User Guide Standard 32 Getting started install the PC Client and it might be necessary to enter an administrator s password at certain steps ie Nortel PC Client InstallShield Wizard Welcome to the InstallS PC Client The InstallShield R Wizard computer To continue clic WARNING This program is p international treaties ae oo 2 Select the local language used by the installation process A few installation dialogs appear in seq
91. at work to co Enter the new name for the user profile Click OK to save your changes or Cancel to exit without renaming the user profile Automatic software upgrades For automatic software upgrades you need to download the Automatic Software Upgrade ASU packages The downloaded ASU packages is saved under the user profile directory NN48111 121 Standard Advanced set up 237 lt user profile directory gt lt install directory name gt For example the ASU packages get saved under users winuser Nortel Personal Communicator Client Tip If you have access to Multimedia Web Client only then this section Tip does not apply to you When you launch your Personal Communicator Client it automatically checks to see if there is a need to upgrade the software This occurs five minutes after you log on and every hour thereafter The following icons explain the colors of the Automatic Software Upgrade ASU status button you will see in the status bar Tip Remember you see these status buttons only in the Classic Personal Communicator Client interface Also yellow in progress red faile d failed green upgrade available gray client is up to date If you have a low speed connection to the Internet you will be prompted to confirm before the updated files are downloaded to a temporary folder on your PC If you selected a medium or high speed connection on this window the fil
92. ayed columns by clicking the column name To sort in reverse click on the column name again Viewing your personal address book using the Classic interface From the Classic Personal Communicator Client interface you can display your personal address book in list view or card view e Viewing your personal address book List View on page 115 e Viewing your personal address book Card View on page 115 NN48111 121 Standard Managing your contacts and calls 115 Viewing your personal address book List View To display your personal address book in list view 1 Click Directory on the Personal Communicator Client main GUI or select View Directory from the main menu The main GUI window expands to show the Directory display pane 2 Select the List View tab in the Directory display pane to view your personal address book entries in a list view Multimedia PC Client E loj x Login View Tools Help pJ cindy SEG Swtys Connected w Location A q k k tant Call Friend Bp Send Ws gt veh Gat BSS Manage Directory ogs Onine Nath Preferences Fie Sharing Routes Pagen Chat Directory xj Look in e E Personal Address Book hd 7 Add Delet Search for Contact Contact fal Fields z Edit Import iist Wiew Card View Groups Contacts Nick Name 7 Last Name First Name SIP Address carmen carmen any compa Friends chris Burns Chris chris any company customers don Gonz
93. ble to enter a username SIP address or public telephone number 3 From the Make A Call window you can access your personal address book as well as a redial list of the last five incoming and outgoing calls Click Recent and or Directory to access these extra address resources Tip Double click on a personal address book entry to immediately make a call to that entry 4 Enter or select an optional call subject in the Subject drop down list 5 Click either the Make Phone Call or Make Video Call button to make a call to the address you have entered Making a call with a dialing prefix You can set up dialing prefixes from the Tools Preferences Calls window to make calls For more information see Setting calls preferences on page 217 When you set up dialing prefixes and make a call to what appears to be a PSTN number the Choose A Dialing Prefix window appears 1 Select the number from the Dialing Prefix drop down list Note that the default dialing prefix is initially selected in the drop down list Click OK Click None or Cancel to use no prefixes for making a call NN48111 121 Standard Multimedia communication 65 Receiving a call When the Personal Communicator Client receives an incoming call the call appears either in a separate window or in an expanded area within your client depending upon your interface In this interface The incoming call appears in Standard Personal Communicator
94. call You see the yellow icon if you use the standard Personal Communicator Client GUI and the green icon if you use the classic GUI You cannot manually set all of the presence states shown in the above table For example the Connected Inactive state is set by the Personal Communicator Client automatically when it detects you have been away from your computer for a specified amount of time Just as your contacts can see your presence status you can also see whether they are online offline available or unavailable If you have a valid user identity of other communities such as Yahoo Google AOL MSN and Jabber and have contacts from these communities in your personal address book then you can view the presence status of these contacts from your Personal Communicator Client For more information see Adding a personal address book entry on page 118 Automatic presence You can configure the Personal Communicator Client to automatically alert others whether you are away from your PC and or on the telephone NN48111 121 Presence Standard 101 The ability to configure automatic presence notifications on the Personal Communicator Client depends on whether this service is assigned to you If you do not have support for automatic presence then you will not be able to use the automatic presence feature If automatic presence service is assigned to you then you can configure your automatic presence setti
95. call waiting disable feature the caller receives one of the following e a busy tone e your voicemail with the user busy greeting The ability to use the call waiting disable feature depends on whether this service is assigned to you If you do not have support this feature then you cannot use the call waiting disable feature Ending a call To end a call select the following option depending upon you Personal Communicator Client interface In this interface Click Standard Personal End Call Communicator Client Classic Personal Hang up Communicator Client Ending a voice conversation does not necessarily close the Conversation window If there are other active conversations with the user the window stays open for example if the instant messaging control pane is open the Conversation window remains open even after the voice conversation has ended In the Classic interface if you try to close the Conversation window during an active call the Closing Session Window During Active Call window appears Closing Session Window During Active Call x AN Do you want to close the window This will end the call mi g Select To Yes end the call No remain on the call NN48111 121 Standard Multimedia communication 73 Declining a call You can decline a call using the Decline option When a call is declined with or without reason the calling party hears a tone
96. calls from an office system or for long distance calls be sure to include any necessary access codes for example dial 619725556245 Remember you can also use the Personal Contacts Directory and Call Logs tabs to quickly call your contacts 2 Click Call or click Video Make Video Call Tip If you have video then the video of a remote user shows up inside the main window between the call list and the interaction controls Different sizes are available to the user embedded 100 200 or 400 If you select Embedded then resizing the main window resizes the video as well All other values detach the video view and display it in a separate window Select the values from the drop down menu located at the right of the interaction controls below the remote video screen This control is not visible when video is not active Additionally you can preview the video feed sent while performing a video call by clicking Preview My Camera in the video sub menu of the main window A window appears and the user can choose to minimize and close the preview Initiating a voice or video call using the Classic interface 1 Select Tools Make Call or click Make A Call on the Personal Communicator Client main interface The Make A Call address window appears Personal Communicator Client User Guide Standard 64 Multimedia communication 2 Enter a number in the Make Call to field Depending on your service provider you might be a
97. can view the time and date of your conversations with a user To clear your instant message history in the Standard interface 1 Select a user from the Personal Contacts tab and right click to select Send Instant Message The instant message conversation window of the user you selected opens 2 Click the More commands button It is the arrow button at the bottom right of your IM window Options appear including Clear 3 Click Clear The Clear Instant Messages window opens 4 Click OK Your instant message history with the current user is cleared To clear your instant message history in the Classic interface 1 Select a user from the Friends Online window and right click to select Send Instant Message The IM Conversation window of the user you selected opens 2 Click the Clear icon on the instant message control pane The Clear Instant Messages window opens 3 Click OK Your instant message history with the current user is cleared Personal Communicator Client User Guide Standard 90 Multimedia communication Sending IM broadcasts Sending an IM broadcast enables you to send an instant message to multiple users simultaneously The ability to send an IM broadcast depends on whether this service is assigned to you To send an IM broadcast 1 Select one of the buttons to open the Instant Message window In this interface Select Standard Personal Communicator More Broadcast IM under the Call List area
98. cator Client and Multimedia Web Client services and features This guide describes all services and features available on the Personal Communicator Client and Multimedia Web Client although the actual set of services and features available to the user is determined by the user s administrator or service provider Access to some of the features listed below depends on the services and service profiles assigned to you for each service wherever applicable Contact your system administrator for this information or check your Personal Agent Preferences Services Service package The Personal Communicator Client is an application that provides advanced IP telephony features many of which are not available on a traditional telephone e Internet Protocol IP calls e advanced call logging to keep track of incoming outgoing and missed calls e personal address book which is stored on the network and synchronized across clients e global address book which is stored on the network e presence to see who is online and let others know that you are online e control of Nortel IP Phones Standalone users only e call hold retrieve Standalone users only e call park retrieve Standalone users only e call transfer direct or consultative e file transfer to send and receive files e sharing tools such as web push shared whiteboard shared clipboard e do not disturb DND e IMchat to create a chat room or join an existing private public o
99. ces call log entries profiles and IM history logs will survive the reinstallation Abnormal exit There may be times when you have an abnormal exit from the Personal Communicator Client Upon your next logon a dialog window will appear with the message The Personal Communicator Client did not exit properly from a previous run and exiting properly is important to your network services When you see this message you will need to continue to log on then log off and log on again NN48111 121 Standard Troubleshooting 245 Audio problems Audio settings may need to be fine tuned depending on the type of equipment you have Echo If you use a desktop microphone and speakers as your sound input output devices your microphone often hears the sound from the speaker and the person on the far end will hear an echo This is why Nortel recommends that you use a headset or handset with your PC The use of headphones without a microphone along with your desktop microphone will also work Sometimes echo occurs even when using a headset Usually a quick adjustment of the volume can fix this Try lowering the speaker volume and microphone gain If you are using a sound card with a headset connected not the USB headset and the sound quality is not good ensure that you have the latest sound card driver version If the latest version does not improve the sound quality then contact the PC vendor and or sound card manufacturer
100. ch time you start Windows and drag it to the Startup folder located in the Programs folder Launching the Multimedia Web Client Just as the Personal Communicator Client you can run Multimedia Web Client on Windows 2000 Windows XP and Windows Vista In order for the Web Client to run successfully on Windows Vista you require a Java Runtime Environment compatible with Windows Vista version 6 or above The Multimedia Web Client is accessible from the Personal Agent main page To launch the Multimedia Web Client software you must first access the Personal Agent through your Web browser NN48111 121 Standard Getting started 41 Before you log on to the Personal Agent ensure that you have the Personal Agent URL from your service provider or system administrator Also ensure that you have your username and password to access the Personal Agent To log on to the Personal Agent for the first time Start your Web browser 2 Enter the Personal Agent URL in your Web browser The Personal Agent URL is given to you by your service provider or system administrator 3 Press Enter The Personal Agent Login page appears Personal Agent Login Username Password 4 Enter your username or domain name for example you yourcompany com and password 5 Click Login The Personal Agent main page appears NORTEL soson agor 6 Click Download Web Client from the top navigation menu Person
101. ck Add Contacts These contacts are added to your personal address book in the group you selected Importing contacts from Microsoft Outlook Express The Personal Communicator Client allows you to import contacts from your Microsoft Outlook Express email application main contact list to your personal address book Personal Communicator Client User Guide Standard 136 Managing your contacts and calls Accessing the Import Contacts command From the Import Contacts window 1 Under Select the source of new contacts select the option Outlook Express Multimedia PC Client Login View Tools Help ling gt Gye Unknown w Ottawa Quick Make Directory Call Friends Bo Personal Start A Call Logs Online Preferences Agent Import Contacts x Import Contacts 1 Select the source of new contacts Outlook Express W 2 Import the selected contact s 3 Define a group for the selected contact s optional lt none gt 4 Select the contacts or shift select multiple contacts to be imported ae Add List of Found Contacts Contacts Nick Name Last Name First Name SIP Address Vaillancourt Pierre Vaillancourt Pierre Pierre Vaillancourt macadamian com Thizy Didier Thizy Didier didier macadamian com Proulx Martin Proulx Martin jira macadamian com 2 Click the Import button to display the contents of the Outlook Express address book 3 Import the contacts by either individually
102. courages you to use one of the pre defined video configurations for everyday use 4 Use the guidelines in the table to adjust the custom video configuration MPEG4 custom video configuration Description Output video bitstream rate This specifies the maximum bitrate that the encoder transmits not including header information Drag the slider or enter a value in the text box above it Key frame interval This value allows you to change the interval of sending keyframes which could reduce the bandwidth requirement at the cost of quality The default value is 8 medium high and very high quality settings and you can specify values between 1 and 300 Video fluidity This value allows you to improve the frame rate of the video at the cost of quality A lower value for Video Fluidity will produce more choppy video motion with a higher image quality for each frame of video The default value is 100 all quality settings NN48111 121 Advanced set up Standard 207 MPEG4 custom video configuration Description Enable four motion vectors per macroblock Instead of having one motion vector for each16x16 macroblock four separate motion vectors can be specified for four 8x8 blocks This provides better motion quality in video that contains compound motion This may require slightly more bitstream for the extra information Improve Resistance to Packet Loss Packet loss
103. crosoft Smart tags documentation Using the audio wizard to configure audio volume Use the audio wizard tool to configure your microphone and speakers audio levels These settings are not available for the Converged Desktop users NN48111 121 Advanced set up Standard 229 To test and adjust audio settings for optimal voice transmission and reception quality 1 Select Tools Preferences Audio 2 Click Launch to start the audio test wizard The Audio Wizard window appears 3 Shut down any other audio applications that are running and click Next to continue 4 Click Start and begin talking into your microphone You should hear your voice coming through the speakers or headset Click Stop to stop the audio recording and playback Click Next to end the audio test call If you did not hear yourself during the audio test call click Settings to display your sound card Audio Properties window Audio Devices r Sound Playback a _ Preferred device J Crystal WOM Audio gt r Sound Recording Ay Preferred device R Crystal WDM Audio 7 Volume Advanced m MIDI Music Playback Aa Preferred device catina Microsoft GS Wavetable SW Synth 7 Volume About I Use only preferred devices OK Cancel Personal Communicator Client User Guide Standard 230 Advanced set up 8 Click Volume from the Sound playback device to display your Volume Control window
104. d Description Room Type Specify whether the chat room is private public or with password Password If the Room Type is password protected then type the password Remember you if selected private or public in the Room Type field then this field is grayed out Confirm Confirm the password you typed in the Password field 4 Select the names to invite in the chat room In this interface Select the names from Client Standard Personal Communicator tabs Personal Contacts Recent or Directory Client Classic Personal Communicator Friends Recent or Directory buttons 5 Click Add The names you selected appear in the Participants field Tip Click Remove to delete names from the Participants list 6 Type the SIP address of other names not in your contact list In this interface Type the SIP address in Client Standard Personal Communicator _ the field beside the Add button Client Classic Personal Communicator the Invite other field 7 Click Add Personal Communicator Client User Guide Standard 170 Using the IM chat room The name you typed appears in the Participants list 8 Click Create You will be placed into the chat room and each user in the Invite Participants list will receive a chat invitation Joining a chat room To join a chat room 1 Open the Select Chat Room window
105. d receive However if either client does not have H 263 then Nortel proprietary video is sent The following table lists the H 263 Codec Quality Settings default values Setting Very low Low Med High Very high Bitstream 8 64 192 512 768 Key Frame Interval 10 10 8 8 8 Video Fluidity 100 100 100 100 100 Advanced Y Y Y Y Y Prediction Mode Selecting H 263 video CODEC The different formats that you can use to send and receive video depend on the support you have for different CODECs Contact your system administrator for this information or check your Personal Agent Preferences Services Service package To choose H 263 as the preferred video CODEC NN48111 121 Standard Advanced set up 199 1 Click Preferences Video Configure The Video Configuration window appears Video Driver Microsoft WDM Image Capture win32 Display remote video as amp mb Or Om 2 Select H 263 Codec from the Preferred Video Codec drop down list If your video camera does not support a video capture format that is usable by the H 263 CODEC then the H 263 CODEC does not appear as a choice Personal Communicator Client User Guide Standard 200 Advanced set up 3 Select one of the Codec Quality Settings or click Config H 263 Codec Configuration i J Key frame interval every 10 Frames Video Fluidity at 100 percent Better framerate at cost of vid
106. d to you display Personal Communicator Client User Guide Standard 178 Advanced set up e calls e system e miscellaneous e user interface e MS office You may not be able to change some settings because some of these services may not be assigned to you pre configured by your service provider or not available for your configuration For example Converged Desktop users cannot edit video settings Users with Personal Communicator Client without voice capability do not have audio connection video voicemail or IP Phones settings available to them Setting up your user profile To set up your user profile 1 Select Tools Preferences User to display a window where you can identify yourself User Preterences Connection Network Audio Devices Audio Sounds Video Voice Mail IP Phone FileExchange Presence Instant Messaging Display Calls System Miscellaneous User Interface MS Office NORTEL User Profile Settings Provide your username e g your first initial and last name Make sure your IP address got auto filled by the system otherwise select one from the drop down list Username IP Address ann 47 47 47 47 Sd Location If the location indicated below is not correct use the Change button to bring up the location dialog and choose another location from the location list Current Location Other OK Cancel 2 Enter your Username NN48111 121 Advanced set up
107. dicated by a question mark Personal Communicator Client User Guide Standard 88 Multimedia communication To find the address of a user from the Global Address Book and query the user s Presence status from the IM conversation window 1 Click Directory from your Personal Communicator Client main window In this interface Click Standard Personal the Directory tab Communicator Client Classic Personal the Directory icon on the main Communicator Client toolbar Note that the Directory display pane defaults to the Personal Address Book Select the Global Address Book from the drop down list Enter the name of the user with whom you wish to start an IM conversation The name appears in the Directory display pane 4 Right click on the name and click Send Instant Message An IM window appears showing the name of the user and a question mark for the user s Presence status Personal Communicator m x erictest Oo Qos 5 Click the Presence icon The icon changes to the user s current Presence status Personal Communicator m m x erictest SRO ECE NN48111 121 Standard Multimedia communication 89 Clearing your instant messages history When you exchange instant messages with another user all your conversations are saved and appear in the IM display window during your subsequent conversations You can save print or clear these conversations from the window Additionally you
108. dows Task Manager lol x File Options View Help Applications Processes Performance AcroRd32 exe 15308 00 0 00 39 8 648 K albd_server exe 540 00 0 00 13 7 364 K atiptaxx exe 2108 oo 0 00 01 3 920 K casvc exe 576 00 0 00 05 1 668 K cccredmgr exe 1196 00 0 00 10 3 616 K CcmExec exe 1256 oo 0 01 07 16 544 K clarify exe 14228 01 0 00 36 44 736 K CMD EXE 9412 00 0 00 00 1 224 K CMD EXE 14544 00 0 00 00 84K CMD EXE 14848 00 0 00 00 84K CSRSS EXE 168 00 0 02 08 4 076 K CTFMON EXE 2116 00 0 00 14 4 436 K defwatch exe 568 00 0 00 05 2 548 K explorer exe 0 12 11 8 804 K H 8K inetd32 exe 612 00 0 00 05 IPClient exe 1864 00 0 00 31 5 580 K IPMon32 exe 1856 00 0 00 13 3 532 K xl End Process Processes 72 CPU Usage 8 Mem Usage 764832K 2520340K e If you see a No Connection message where you normally view your presence state it means that when your Multimedia Web Client launched it failed to register with a server This happened because there was a network connection issue between your PC and the server You must contact your system administrator or service provider If you continue to have any start up or configuration problems contact your system administrator or service provider Personal Communicator Client User Guide Standard 260 Troubleshooting NN48111 121 Standard 261 Appendix A Terms you should know This section defines the terms and acronyms used in this
109. e To change the date display format or to remove the datestamp from being displayed 1 Select Tools Preferences Instant Messaging 2 Select the desired timestamp format from the Timestamp format settings drop down list 3 Click OK to save your changes or Cancel to exit without saving Specifying instant message pop up behavior By default when the Personal Communicator Client receives an instant message a Conversation window appears and assumes window focus To configure how the Personal Communicator Client behaves when an instant message is received 1 Select Tools Preferences Instant Messaging 2 Select Minimize new IM window to taskbar to have the Personal Communicator Client only flash the taskbar and not have the new instant message pop up on your desktop When you select this option you can also select the check box Display a notification near the System Tray This displays a system tray pop up window when you receive an instant message Bring IM window to front to have the Personal Communicator Client bring the Conversation window to the front of your desktop 3 Click OK to save your changes or Cancel to exit without saving Setting display preferences Display preferences allow you to customize how the Personal Communicator Client interface behaves Personal Communicator Client User Guide Standard 216 Advanced set up Setting the Personal Communicator Client to startup as an icon This
110. e the transfer clipboard request is in the pending state Tip Before the far end has accepted or rejected your transfer clipboard request you have the ability to cancel the transfer clipboard request Click Stop to cancel the transfer clipboard request If the remote party accepts the transfer clipboard request the clipboard data is sent and the sharing window indicates that the data transfer has been completed successfully Personal Communicator Client User Guide Standard 164 Sharing If the remote party rejects the transfer clipboard request the clipboard data is not sent and the sharing window indicates that the data transfer request was rejected Receiving a transfer clipboard request If the remote party initiates a Transfer Clipboard command the following window appears depending upon your interface In this interface You see Standard Personal Communicator Client a sharing window Classic Personal Communicator Client the Conversation window expand showing you the sharing control pane The window displays the clipboard transfer request in a pending state To reject the clipboard data click Reject in the sharing control pane The sharing window indicates that the data transfer has not been transferred to your system clipboard To use clipboard data received from the other client click Accept in the sharing window The data is transferred into your Personal
111. e Classic interface the Conversation window expands to show the instant messaging control pane where you can enter a message to send to the caller The incoming call is not affected and can still be handled through one of the other Conversation window call handling buttons Standard and Classic Personal Communicator Client Send File In the Standard interface you can select the Send File button under the Call List area In the Classic interface the Conversation windows expands to show the share control pane A file chooser dialog window also opens to allow you to select a file to send to the caller Standard and Classic Personal Communicator Client Personal Communicator Client User Guide Standard 68 Multimedia communication Receiving Call Conversation window Description Available in this interface More Click this button to access the Personal Communicator Client sharing functions e Broadcast IM to enable you to send an instant message to multiple users simultaneously e Chat Session to enable you to create a new chat room or join an existing chat room e Retrieve with ID to enable you to retrieve a call from a general lot when you enter the call park token information e Transfer Clipboard to send the contents of your system clipboard to the other user e Send Web Page to send web pages for viewing on the other users system e Share Whiteboard to share a common whiteb
112. e Pending Remow Pending a P i an Share Transfer Send Tip Before the far end has accepted or rejected your file send request you can cancel the file send action Click Stop to cancel the file send Personal Communicator Client User Guide Standard 156 Sharing If the remote party accepts the file transfer the file is sent and the sharing window indicates that the file has been sent successfully Standard Personal Communicator Client Personal Communicator jane c OCTET el Accepted Send D Profiles anshu Desktop Sharing doc Completed Hark G ae8 Classic Personal Communicator Client Voice Conversation Stop Instant Call Message Send File Share nancy REX dG Mi ho SORTON les Hold Mute Start Park Call Camera Speakers BR E I Audio New Call Conference Transfer i i QUY Sharing with nancy Remove a Accepted Send D viewstore IMS mc 28Windows v3 patch Open Completed Remove vi be amp Send Share Transfer Send L Fie Whiteboard Clipboard Web Page If the remote party rejects the file transfer the file is not sent and the sharing window indicates that the file transfer has failed Receiving files When the remote party requests a file transfer to you the Personal Communicator Client displays the file transfer request in the pending state NN48111 121 Standard
113. e call at any time In this interface Click Standard Personal End Call button Communicator Client Classic Personal Hang Up button Communicator Client The network conference server continues hosting the conference call until only one party remains at which point it ends the call Sending instant messages Instant messaging allows you to send and receive text notes among one or more recipients even while you are engaged in an active call The ability to send an IM depends on whether this service is assigned to you From your Personal Communicator Client you can send instant messages and check the presence of users on external communities such as Yahoo Google AOL MSN and Jabber However you user must have valid user names for each community you wish to communicate with For example in order to exchange instant messages with a Yahoo user you must have a valid Yahoo identification Ensure that you create an ID as required for each community For more information see Adding a personal address book entry on page 118 Encryption of instant messaging is system dependent and is subject to the export control regulations of your country Personal Communicator Client User Guide Standard 82 Multimedia communication The following table shows how you can send an instant message IM in any of the following ways When you send an IM By selecting the Then this window appears In this i
114. e drop down list Select the theme style from the drop down list Click Apply The Personal Communicator Client window updates and appears with the new theme You may be prompted to confirm your IP address and telephone number Click OK Tip Remember if you have access to the Multimedia Web Client only you cannot a select a new theme Personal Communicator Client User Guide Standard 226 Advanced set up Closing a window Ending a voice conversation does not necessarily close the Conversation window If there are other active conversations with the user the window stays open For example if the instant messaging control pane is open the Conversation window remains open even after the voice conversation has ended You have two settings for closing a window The first allows you to disable a warning that appears when you close an active call and the second enables the window to close automatically when the call has ended Tip This procedure applies to the Classic interface only To change the settings for closing a window 1 Select Tools Preferences User Interface 2 Check Don t warn me before closing an active call window if you do not want to be warned when you try to close an active call window 3 Check Close the user initiated call window when the call is finished to automatically close the window when a call is finished 4 Click OK to save your changes or Cancel to exit without savin
115. e in the instant message control pane 4 Press Enter on your keyboard or click SEND in the instant messaging control pane Personal Communicator olx arlene d Ogos ann Friday October 24 2008 9 36 37 AM Hi Arlene When are we meeting for our project Personal Communicator Client User Guide Standard 84 Multimedia communication Sending an instant message from the Classic interface To initiate an instant message conversation from the Classic Personal Communicator Client interface 1 Select Tools Send Instant Message or click Instant Message on the main GUI The Instant Message address window appears Instant Message Cm eN Send Instant Message to Look in Personal Address Book bd Friends Recent Directory Search for MCS_KSqroup All Fields z act echtrial com Una eburns echtrial com Mratir Saly Unavailable Off T List view Card View Renee Connected Inactive abrosd techtral com Con e nicks 7 anshu techtrial com Unav a i techtri Mekiernan Mke acl brandonh techtrial com Ce s aaa pees pene ee czyse techtrial com Unava ANFOSSO DEDA n an mroyer techtrial com Unas a t sa fens cr joni tr randon rani gt j celis techt Ellis Connie cellist fe c2zys2 tech Czysz McCo Donna c2zysi ebums tec Burns Evelyn eburt OD ss Meatir Sally Mratir Sally marti Add Remove 9 mroyer tec Royer Marti moy Participant
116. e may be muted If the receive woice lights move but you dont hear anything the speaker may be muted NORTEL Personal Communicator Config Wizard Audio Test Completed If you were not able to hear yourself during the test press the Settings button to bring up the audio controls for your sound card and adjust your sound card playback and recording settings If necessary you can press the Back button and repeat the test Otherwise press Finish to close this wizard NORTEL 4Back Next H NN48111 121 Standard Getting started 37 Security Alerts when Accessing the Personal Communicator Client When you access the Personal Communicator Client the following Security Alert dialog boxes can appear depending on your configuration Security Alert Eg This page requires a secure connection which includes F server authentication The Certificate Issuer for this site is untrusted or unknown Do you wish to proceed i No View Certificate More Info When the dialog box appears you must perform the following steps 1 Click Yes Another Security Alert dialog box appears Security Alert Ea F 4 secure connection with this site cannot be verified Would you still like o to proceed The certificate you are viewing does not match the name of the site you are trying to view I Do not show this warming al No View Certificate More Info 2 Click Yes You now have
117. e network the Personal Communicator Client allows you to change your presence information at any time There are two different procedures you can use to change your presence in the network e Changing presence state from the main menu on page 103 e Changing presence state from the presence shortcut menu on page 103 e Creating custom presence state notes on page 104 Changing presence state from the main menu To change your presence state using the Personal Communicator Client main menu 1 Select Login Change My Status 2 Select the desired presence state from the Change My Status submenu If you selected one of the Unavailable states the Unavailable Setting window appears 7 Unavailable Setting xj 2 You will remain Unavailable until you manually change your presence status to Connected Do you want to continue Cancel 3 Click OK to change your presence to the selected Unavailable state or click Cancel to stop the presence change operation leaving your current presence state unchanged The Personal Communicator Client presence state status display indicates your new presence state i Changing presence state from the presence shortcut menu The procedure to change your presence state using the presence state shortcut menu is identical to changing it from the Personal Communicator Client main menu The only difference is in accessing the presence state menu Personal Communicator Clien
118. eaving your current present state unchanged The Personal Communicator Client presence state display indicates your new presence state Unavailable Not at my desk Managing custom presence state notes To view and manage a list of the presence state notes that you create 1 Select Login Change My Status Select the Manage Notes menu item to bring up the window You can also select Manage Notes from the presence state shortcut menu To create a new custom presence state note click Insert to bring up the New Presence State window Type your note in the text area provided Your note can be up to 32 characters long Select the presence state for your note by clicking one of the State option buttons Click OK to save your note or click Cancel to exit the New Presence State window without saving the new note To modify an existing note click the Modify button to bring up the Modify Presence State window To delete an existing note from the list select the note and click Remove To change the order of the list of notes select a note and click the Up or Down buttons Click OK to save all changes and close the Manage Notes window or click Cancel to exit without saving any changes Personal Communicator Client User Guide Standard 106 Presence Routing your calls based on your presence state If you have Presence based routing service assigned and your presence state is Unavailable Busy you will be
119. eb Client on page 40 e Navigating the Personal Communicator Client on page 43 e Making an emergency call on page 54 Before you begin You need the following items to start using the Personal Communicator Client e aPC configured with the required minimum software and hardware as described in the following section e network access with a connection that meets the minimum transmission speed requirements as described in the following section Minimum hardware and operating system requirements The following configuration allows for voice only sessions e 550 MHz Pentium III or equivalent processor e Windows 2000 Windows XP or Windows Vista Personal Communicator Client User Guide Standard 28 Getting started e 56 Kbit s modem e microphone and full duplex sound card e 48 MB free RAM This requirement is in addition to the memory requirements of the OS and other concurrent applications e 50 MB free hard disk space e 640x480 8bpp 256 colors VGA graphics card mouse e PC speakers internal or external connected to the sound card If a separate microphone and speakers are used instead of the recommended headset then users must select the Echo Reducer option as detailed in Advanced set up on page 177 Otherwise other parties may experience an annoying echo while on a call Recommended hardware and operating system requirements The following configuration allows for Medium Bandwidth
120. ed Audio Wizard Launch the Audio Wizard to test your audio configuration Advanced Options Configure advanced audio settings like AGC and Mic Boost Advanced Options OK Cancel 2 Select whether the Personal Communicator Client generates call related sound effects for example local incoming ringing or end of call notification 3 Click OK to save your changes or Cancel to exit without saving Accessing the Audio Wizard 1 Select Tools Preferences Audio to display the Audio settings window 2 Click Launch to start the Audio Wizard For complete information about the Audio Wizard see Using the audio wizard to configure audio volume on page 228 Personal Communicator Client User Guide Standard 186 Advanced set up Specifying advanced audio options To specify advanced options for Automatic Gain Control Echo Reducer and Mic Boost click Advanced Options to display the Advanced Audio Options dialog box Advanced Audio Options Automatic Gain Control This feature dynamically adjusts microphone volume to produce a comfortable speech level to other parties Microphone Automatic Gain Control Echo Reducer Enable Echo Reducer if the person you are talking to indicates there is an echo Echo during calls can be introduced by some headsets or by using PC speakers a the device used for voice Please refer to the Help files for more information regarding Audio VJEnable Echo Reducer
121. ee diere t trad 62 Initiating a voice or video call using the Standard interface 63 Initiating a voice or video call using the Classic interface 63 Making a call with a dialing prefix 0 0 cee eee 64 Pe IU is cag Snide dace inr rs tale A de diese ret ee A ea AR ta E ne Se ee 65 Receiving a new call during a call 0 0 00 ec eee 68 Answering a voice or video Call 2 65 2 es cece cere bee essen ee tu dee eeneuee 69 Disabling Gall Wane lt 23 ccces reeked eer Rage notated aae eoanekres 71 ENGNG atal os sp ckeaagei andes a aiae kee sag rare iiaeo d Reade ees es 72 Mi aN 2 treet Ske PR eS a Eee ees ioe os 73 FGM E TTA AELE AATTEET test poReee Gea rereaanes worsens 73 Fsinieving Shell tall sadese cad se telnet eo dee hetarat aoe ee ewe dares eae 74 AERC E seco ener de aaah ease a op alesse es Aa ial Black Eid ead dg ede D Be mae 75 Retrieving a parked Call oc cca cece ere eek doekt deee ew eee eee ba eHow eae ee x 76 Automatically retrieving a parked call 0 0 c eee eee 77 Weise Ae erren rakre rrur Enrere he 6650s if NN48111 121 Standard 5 DWSEUHANSIEN 25764004 c0594 te400650 1429004045 4ESs00 ThE d aE T7 CGonsukabve Nansio ssi ante aie ook eee ss a EEE R a aonack hey 78 Conterence calling 2s ctcsieeie ches ades paier bees nip Enie ae kw a E 79 Creanga CONMIRNCE coros i Ar E aoe IRE REAS eohe ae eee PoE ES 79 Creating a conference using the Standard interface
122. eferences Services Service package NN48111 121 Standard Advanced set up 205 To choose MPEG4 as the preferred video CODEC 1 Click Preferences Video Configure The Video Configuration window appears Video Driver Microsoft WDM Image Capture win32 v C Display remote video as Emb On Ox ts 2 Select MPEG4 Codec from the Preferred Video Codec drop down list If your video camera does not support a video capture format that is usable by the MPEG4 CODEC then the MPEG4 CODEC does not appear as a choice Personal Communicator Client User Guide Standard 206 Advanced set up 3 Select one of the Codec Quality Settings or click Config MPEG4 Codec Configuration General Controls Ouput video bitstream at 6 1 BR s 2000 KBK s Key frame interval every 10 frames Video fluidity at 100 percent Better framerate at cost of video qualty f Enable four motion vectors per macroblock Improves video quality for video with complex motion Improve Resistance to Packet Loss Improves video qualty via resync markers and header extension code Dynamic Resolution Conversion Improves video quality Cancel lt a Using a custom video configuration must be done with care The combination of a large video image size high quality CODEC setting and high Frames Per Second FPS produces video transmission rates over 1 Mbit s and erodes network and PC performance Nortel en
123. em tray changes to red GL 2 36pm Tip When you are not using the Personal Communicator Client you can click the X in the upper right hand corner to minimize the window It will continue to run in the system tray and prompt you when you receive a call or instant message Making an emergency call E911 is supported in North America only Future development of this feature is required to interoperate with other emergency services outside the US and Canada The following sections describe making an E911 call Personal Communicator Client When you use the Personal Communicator Client to make an E911 call you cannot disconnect or initiate any features while on an active call The system disables the following features during a 911 call e Stop e Call e Instant Message e Send File e Share e Hang Up e Hold e Mute e Start Camera e Audio Quality e New Call e Conference e Transfer While the Personal Communicator Client is in an emergency call you cannot access the Personal Communicator Client main window or any other until the client releases the active call dialog box NN48111 121 Getting started Standard 55 During an E911 call the following Personal Communicator Client features behave as described in the following table Feature Behavior Do not disturb DND The DND feature blocks new calls instant messages and collaborations During the E911 call this feat
124. email 00000ee eee 97 PIGS ONCE oie dic cid Sess Sesh Sede awe ws HessieNae deesiawews 99 Understanding PreSenCe vss kee ie eke db eek iani tikki EAr ENEE eee whee be 99 AUIOMENG present ssis kc de ves oee eb sewic bev Sew eee Rank ooebi weed ee 100 Multi Endpoint presence 220 cabs Bade kee wR SRR oe eS 102 Managing your PIGSENCS g45sn645 cae eR Ree HR Se is ORE ERE EH ARSED ERE RHR OE RS 103 Changing presence state from the main menu 20 000e0ee 103 Changing presence state from the presence shortcut menu 103 Creating custom presence state notes 0 000 e eee 104 Managing custom presence state notes 0 0 eee eee 105 Routing your calls based on your presence state 00 2 c eee eee 106 Personal Communicator Client User Guide Standard 6 Banning users from watching your presence state 00 eee ee 106 Managing your contacts and callS 0 eee eee 107 M naging your call MGS is hai ae ex ee eh eee See Re RES 107 CHECKING YOU INBOX 2 6ccc de cte deer Dawe eeebew deed bee eeeerbameed 107 Viewing your missed CANS nss ces Wake ee Rhea ches edad eee de 110 Siri 2 SSS COW accede eae seer ehbene ae he daree gears hemes 110 Acknowledging missed call log entries 0 0 0 eee eee 111 Checking Ml QUIDOR socas pul he ee ee oa eae ed RS 111 Deleting call log eniries ooo eee eee eee EEE OEE ee 112 Sau cdl logens occ co act dant TEEI ERE ERIE EEA TREE
125. en ees 262 COMMON i645 404 tearra taaa riae Oe REE RE EREET ees 263 Ee 7 616 narrate ede aed ne ee a ee wey Y ETET RES 263 Fiems coc accee eu Sak se GSaw Hes ee Gees SSE LER eE Se aeh SESE CERR ES 263 Personal address DOOK 2c nace eed eee ee eee Ee eee bode 264 Global address DOOK a oc csc ko0c nosed eee ee peR ERRARE Eee ERE PEAN 264 POSODE recesi tiri eee Saha ae EA a ORES LEED ORBEA EAT RADA 265 PRO EEE ENE cane ede ag wee den beter bake eee 265 CAOS errr Bae Ree APL PSE RaTEEREORS Cee Se Caw ee ea E aa i 265 PCIe Missa ar gt tee eed sae ee eis a aE RES A 266 Hardware NOTES oi ddcwe Sec nese tuneser Te des seawen 267 Compatible video cameras and headsets 0 0 c cece eee ee eens 267 Compatibility with the client application 0000 e eee 268 i ee ee ere TTT Tr rrr rT Tr TT rrr rer Tr re rr 269 Personal Communicator Client User Guide Standard 12 NN48111 121 Standard 13 Welcome The Nortel Adaptive Application Engine Personal Communicator Client User Guide provides you with the instructions necessary to get up and running with this product Topics include Getting started on page 27 Multimedia communication on page 59 Presence on page 99 Managing your contacts and calls on page 107 Sharing on page 143 Using the IM chat room on page 167 Advanced set up on page 177 Troubleshooting on page 243 Terms you should know on page 261
126. ences Services Service package Friends Within your personal address book you can designate entries as Friends People that you contact frequently are good candidates as Friends If you have marked an address book entry as a Friend then you can see the online presence status for that entry Just click the Friends Online button to see your Friends and their online presence status Personal Communicator Client User Guide Standard 264 Terms you should know The ability to see another user s presence information depends on whether this service is assigned to you If you do not have presence support then you cannot mark any address book entries as Friends Consequently you will not see any presence information available on your Personal Communicator Client In this interface Presence is available from Standard Personal Personal Contacts tab Communicator Client Classic Personal Friends Online button Communicator Client Personal address book Your personal address book is a list of personally selected user contacts with a finite length Opening the address book will show all your contacts that you can search or filter by entering search parameters You can save your addresses for quick call access as well as organize address book entries into groups Your personal address book is synchronized across all your network access devices If you make a change in your personal address book on the Personal
127. ent for good sound quality is to have a microphone and full duplex sound card on your PC If you use separate speakers on your PC you must use the echo reducer option which you can access from Tools Preferences Audio Echo Reducer Enabling the Echo Reducer option will use more of your PC s system resources CPU and Memory and could cause performance issues if insufficient available Memory and or slow CPUs are used Only enable the Echo Reducer when necessary If you are on a call and are generating the echo heard by others and the Echo Reducer is not already selected place the call on Hold then select the Echo Reducer and then take the call off hold You can select the Enable Echo Reducer check box any time while you are not in a call for all subsequent calls to receive this treatment The recommended requirement for good sound quality is to have a full duplex sound card with a headset with a microphone and headphone combination With this type of headset you will have better sound quality and you may rarely have to use the echo reducer NN48111 121 Standard Troubleshooting 247 No voice during calls Make sure no other audio applications are running If another application is using your sound card the Personal Communicator Client might not be able to access it Check to make sure your volume settings are correct Due to sound card conflicts you cannot run the Personal Communicator Client and the Multimedia Web Clien
128. enw nna wns weno om 220 Specifying double click action i c20 c0 siea0seenddtensacdetaaness 221 Specifying user interface settings 0 aena 223 Receiving a warning window in case of power failure 225 Selecting a new theme 0 00 c cette eens 225 CHGS A WNGON bits cot Se eld Sd nee har ael dots 226 Selecting system colors for IM log a cssccerccewaiceeincanseeeeee 226 Specifying MS Office preference 00 c cee 227 Using the audio wizard to configure audio volume 000 e eee eee 228 Configuring multiple profiles cs cece ese es eeew eee eevee bees dees eee ee 234 Personal Communicator Client User Guide Standard 10 AUG SS POE 241336502 osa6R04 249844550 005000 ee NRE Tea ORS 234 PRUE a pO cag ad ase esee ahd due Reo eh ences wa ah eas atin E me isa 235 RENAMING a prolil 2iccceia Cee ee hee weed a eee ee ERE REGRESS ERE RE RS 236 Automatic software upgrades 000 ee ees 236 Removal PIOCQUINGS ccavcteanieageee oon ce Vane rks eaeeer se ahungewk Gow wied 238 Removing the Microsoft Outlook plugin 0 60000 e eee eee 238 Removing the Personal Communicator Client 0 0 0000 e eee eee 239 Troubleshooting cise ire cseen ernie resenserven tetas ENNEeT ras 243 For Personal Communicator Client users 0 000 cece ee 243 Personal Communicator Client will not connect 00 00000e eee 244 RCN ct aur ciereare eed thee eee ETTE E
129. eo image size high quality CODEC setting and high Frames Per Second FPS produces video transmission rates over 1 Mbit s and erodes network and PC performance Nortel encourages you to use one of the pre defined video configurations for everyday use 4 Use the guidelines in the table to adjust the custom video configuration H 263 custom video configuration Description Output video bitstream rate This specifies the maximum bitrate that the encoder transmits not including header information Drag the slider or enter a value in the text box above it Key frame interval This value allows you to change the interval of sending keyframes which could reduce the bandwidth requirement at the cost of quality The default value is 8 medium high and very high quality settings and you can specify values between 1 and 300 Video fluidity This value allows you to improve the frame rate of the video at the cost of quality A lower value for Video Fluidity will produce more choppy video motion with a higher image quality for each frame of video The default value is 100 all quality settings Advanced Prediction Mode This option tightens video compression but the decoded video is more susceptible to artifacts due to packet loss Personal Communicator Client User Guide Standard 198 Advanced set up 5 Click OK Both clients in a call must support H 263 video CODEC in order to send an
130. eo quality F Advanced Prediction Mode Better compression but more sensitive to packet loss Modfied Quanteation and Advanced Intra Coding Improves video quality but uses more CPU time Enable Deblocking Fiker Improves video quality but uses more CPU time T Improve Resistance to Packet Loss Improves video quality vie picture sicing amp reference picture selection Independent Segment Decoding Mode Better compression useful in loss conditions coed _ ed Use custom video configuration with care The combination of a large video image size high quality CODEC setting and high Frames Per Second FPS produces video transmission rates over 1 Mbit s and erodes network and PC performance Nortel encourages you to use one of the pre defined video configurations for everyday use 4 Use the guidelines in the table to adjust the custom video configuration H 263 custom video configuration Description Output video bitstream rate This specifies the maximum bitrate that the encoder transmits not including header information Drag the slider or enter a value in the text box above it Key frame interval This value allows you to change the interval of sending keyframes which could reduce the bandwidth requirement at the cost of quality The default value is 8 medium high and very high quality settings and you can specify values between 1 and 300 NN48111 121 Advanced se
131. er Guide Standard 190 Advanced set up Video setting Description Very high bandwidth Enables video telephony in an office using a 10 100 Mbit s LAN This configuration uses a 640 x 480 video window and produces a video bit rate of 800 kbit s Custom setting Fine tunes video performance The video bit rates listed for the pre defined video configuration settings are approximate and may vary in actual use The first time you configure the video the video camera is examined and verified for compatibility with the Personal Communicator Client If the camera is compatible a small window displaying video from the camera appears Configure ideo If the video camera is incompatible with the Personal Communicator Client follow the on screen directions to configure the camera If no video camera is attached to the PC when you configure video a No camera available message appears the first time that you select a pre defined video configuration setting This message indicates that although you cannot send video you can still receive video 3 Click OK to close the Configure Video window 4 Click OK to save your changes or Cancel to exit without saving After the video camera has passed compatibility testing with the Personal Communicator Client video can be sent and received on all calls to other video enabled clients NN48111 121 Standard Advanced set up 191
132. ersonal Communicator Client Preferred Contact Group drop down list Client Classic Personal Communicator Group drop down list 5 Ifyou want to select a particular ring tone for your contact see Selecting ring tones for contacts on page 121 6 Ifyou want to receive presence information about this user select the check box as shown the following table In this interface Select Standard Personal Communicator Client the Show availability check box Classic Personal Communicator Client the Friend check box cannot access this check box If the presence service is not assigned to you then you NN48111 121 Standard Managing your contacts and calls 121 7 8 If you wish to accept files and other sharing actions with this contact without getting the Accept option select the Trusted user check box This check box is visible only if Client Collaboration service is enabled for this contact Click Save to save your changes or Cancel to exit without saving Selecting ring tones for contacts You can select a ring tone for a contact in your personal address book so that you can identify the incoming calls from this contact without looking at the incoming call window Ring tones are stored as wav files in the Personal Communicator Client installation directory Ask your system administrator if other ring tones are available To select a ring tone for a ne
133. es are automatically downloaded Personal Communicator Client User Guide Standard 238 Advanced set up When you are prompted to update the software a window appears Nortel Software Update Software updates are available Install them 1 Click Yes to install the latest software updates on your Personal Communicator Client 2 Click No to not install the latest software updates Removal procedures The following sections cover how to remove the Personal Communicator Client from your PC Tip If you have access to Multimedia Web Client only then this section does not apply to you Warning You must shut down the Personal Communicator Client before AN attempting to remove the program Failure to do so may leave extraneous Personal Communicator Client files remaining on your PC even after the uninstall program completes its execution Removing the Microsoft Outlook plugin When you remove the Personal Communicator Client no special steps are required to remove the Microsoft Outlook plugin other than that you must completely exit out of Microsoft Outlook 2000 and above before running the Personal Communicator Client uninstall program NN48111 121 Standard Advanced set up 239 If Microsoft Outlook 2000 or above is running while the Personal Communicator Client uninstall program is running the button that the Outlook plugin uses will remain on the toolbar in Outlook Since the Outlo
134. eve Parked Call Ctrl Shift P Preferences Ctrl P Help Contents Software Update Downloading Show Tip of the Day Capture Logs for Support About NN48111 121 Standard Getting started 47 The following table shows the menu options available from the Classic Personal Communicator Client interface Menu name Menu action Key command Login e Login e Logout e Change My Status e Exit View e Directory e Ctrl D e Call Logs e Ctrl L e Friends e Ctrl F e Assistant Console e Ctrl B e Quick Start e Ctrl Q Tools e Make Call e Ctrl M e Send Instant Message e Ctrl N e Send File e Ctrl S e Sharing e Ctrl G e Start Chat e Ctrl H e Preferences e Ctrl P e Personal Agent e Ctrl A Help e Contents e Show Tip of the Day e Capture Logs for Support e Check for Software Update e About Main buttons The following tables show the button available from the Standard and Classic Personal Communicator Client interfaces to easily access the Personal Communicator Client features Personal Communicator Client User Guide Standard 48 Getting started The following table shows the buttons available from the Standard Personal Communicator Client interface Standard interface button Dial Description Allows you to make a call Cancel Clears the name or number textbox of unprocessed characters Displays the Dialpad that allows you to dial the number for the call yo
135. eyboard e From the bottom of the call logs panel click More gt Delete Entry Classic Personal _ e Click Delete Entry on the Call Logs display pane Communicator Client e Click Delete Entry on the Call Logs window e Right click the call log entry and press Delete on your keyboard A Delete Call Log Entries dialog box appears x A Are you sure you want to delete the selected entries m 3 Select Yes to delete the call log entry at the same time Select a range of multiple entries using either Tip You can remove multiple call log entries from the inbox or outbox shift click or ctrl click and then click Delete Entry NN48111 121 Managing your contacts and calls Standard 113 Saving call log entries You can save your call log entries from your inbox or outbox onto your PC Tip Remember this option is only available if you use the Classic Personal Communicator Client interface The tip on saving call logs indicates that this is only possible on the Classic client This is not true as the More commands button on the Standard client Call Logs also has the Save Call Logs command To save your call log entries on your PC 1 Select Inbox or Outbox In this interface Select Standard Personal Communicator Client More commands Save Call Logs Classic Personal Communicator Client Save Call Logs 2 Select the folder where you w
136. face If you use this interface Then Standard Personal the voicemail button appears in the Call area with the Communicator Client message You have voice mail Classic Personal the voicemail status button appears on the main GUI Communicator Client indicating you have voicemail With the Multimedia PC Client with Converged Desktop service you can use your existing voicemail system to get your voice messages However you will not be able to take advantage of the voicemail status button on the main GUI If you host your voicemail off of the network based voicemail system the voicemail status button flashes and alerts you about your new voicemail messages Accessing the network based voicemail server depends on whether this service is assigned to you Accessing your voicemail box Before using the voicemail button to access your voicemail server configure the Personal Communicator Client providing the command digits for the various voicemail commands See Setting up network based voicemail access optional on page 208 for information about configuring the Personal Communicator Client voicemail command buttons NN48111 121 Standard Multimedia communication 93 To access your voicemail box click the voicemail status button on the Personal Communicator Client main window The Personal Communicator Client makes a call to your voicemail server A Conversation window and extended call control pane
137. face Tip If you are running your Personal Communicator Client on Windows Vista you do not have the System Standby option available If your system goes into standby or sleep mode your Personal Communicator Client running on Windows Vista tries to log out within two seconds however it may not in all instances log out completely Setting the standby option To set up the standby option 1 Select Tools Preferences System User Preferences User Connection System Standby Network Select this checkbox to exit the client when the system enters low power Audio Devices mol Audio A Sounds il v Exit on system standb Video i d Voice Mail IP Phone L anguage FileExchange guag Presence Select the language for the PC Client User Interface Instant Messaging PEPAY System setting English O English Calls Miscellaneous User Interface MS Office N 2 RTEL OK Cancel 2 Select the Exit on system standby check box if you want to exit the Personal Communicator Client when the system enters low power mode Low power mode is one of the following e Standby Power to most PC components is off but RAM remains powered in order to preserve system state Personal Communicator Client User Guide Standard 220 Advanced set up e Hibernate The system state is saved to the hard drive and power to all PC components is turned off e Eject Similar to Standby but it causes a hardware re configuratio
138. fer window appears Enter a transfer address such as a telephone number or SIP address Click Announce The Personal Communicator Client initiates a new call to the transfer destination client and places the call between you and the transferee on hold If you use this interface Then Standard Personal Complete Transfer button appears in the Call area Communicator Client Classic Personal Complete Transfer button in the Conversation Communicator Client window flashes 4 After talking to the transfer destination select the option to complete the transfer In this interface Press the Standard Personal Complete transfer button Communicator Client Classic Personal flashing Complete transfer Communicator Client button The transferee and the transfer destination are connected in a call and the transfer is complete You are dropped from the calls with both transferee and transfer destination NN48111 121 Standard Multimedia communication 79 Conference calling You can use the Personal Communicator Client to set up network hosted audio conference calls The maximum number of parties that you can join together in a network hosted audio conference depends on whether this service is assigned to you As a Standalone Converged Desktop user you cannot initiate an Ad Hoc audio conference call that is create a conference at random by joining multiple calls together into one conference cal
139. from the Video Configuration window Personal Communicator Client User Guide Standard 192 Advanced set up Video Configuration Video Driver Microsoft WDM Image Capture win32 Display remote video as tm OK OX 3 Adjust the custom video configuration This custom Video configuration window has the following controls This custom Video configuration window has the following controls e Video Driver drop down list identifies the driver that controls the camera This is usually Microsoft WDM Image Capture but some cameras provide a different one Other items on this menu allow you to Disable video for all subsequent calls Set video to receive only operation on all subsequent calls Reset the video configuration to its never been set up default values NN48111 121 Advanced set up Standard 193 Preferred Video Codec drop down list identifies which video CODEC is used The available selections are H 263 Codec H 263 Codec H 264 Codec MPEG4 Codec DivX Codec Select Client Video Codec by DivXNetworks Inc for Nortel proprietary video or one of the other available CODECs The list of available CODECs depends on whether you have support for these CODECs and the raw image format that your video camera supports Codec Quality Settings allow you to specify the image size and amount of detail in the transmitted video Quality settings are Very low bandwidth
140. g Selecting system colors for IM log Tip This procedure applies to the Classic interface only To select system colors for the IM log 1 Select Tools Preferences User Interface 2 Select Use system colors for IM log if you want the IM log in the instant message control pane of the IM Conversation window to use system colors 3 Click OK NN48111 121 Standard Advanced set up 227 Specifying MS Office preference The MS Office preference lets you enable Smart Tags Smart Tags are a technology offered by Microsoft that allows you to use Personal Communicator Client functions such as making a call or sending an instant message from within a Microsoft Office Application such as Word Excel PowerPoint and Outlook Smart Tags work by recognizing and highlighting certain types of data such as a person s name or telephone number in a Microsoft application When you select the Smart Tag enabled data a menu of Personal Communicator Client actions appears To enable the Smart Tag feature in the Personal Communicator Client 1 Select Tools Preferences MS Office User Preferences User Connection Smart Tags Network a Select this checkbox to enable PC Client smart tags in MS Office Audio Devices Audio Sounds li Video Enable PC Client Smart Tags Voice Mail IP Phone FileExchange Presence Instant Messaging Display Calls System Miscellaneous User Interface N ORTE L OK Cancel
141. gs the Microsoft Outlook security window may not appear on your computer NN48111 121 Standard Managing your contacts and calls 135 After the Personal Communicator Client retrieves the information the Personal Communicator Client main GUI expands to show the Outlook Contacts Import display pane Tip Sort the entries by any of the displayed columns by clicking the column name To reverse the sort click on the column name again Importing the results of the Import Contacts command Once the Personal Communicator Client has obtained the contact information from Outlook the Import Outlook Contacts pane displays a list of all the contacts that you can now add to your personal address book To import Outlook contacts into your personal address book 1 Select an entry in the Import Outlook Contacts display pane list 2 Select a group from the Group drop down list Select lt none gt if you do not want to add the contact into a group 3 Click Add Contacts and the contact is added to your personal address book If the entry you select is missing a required field an error message appears and allows you to enter the missing field data 4 Repeat Step 1 through Step 3 for each Outlook contact you wish to add to your personal address book Tip You can import multiple contacts at the same time Select a range of p multiple entries using either shift click or ctrl click select the directory s group and then cli
142. guration allows for high bandwidth or custom configured video and simultaneous voice sharing and web collaboration point to multi point application sharing sessions e 3 0 GHz or higher Pentium 4 or equivalent processor e Windows 2000 Windows XP or Windows Vista e high speed network connection 10base T Ethernet or better e 64 MB free RAM This requirement is in addition to the memory e requirements of the OS and other concurrent applications e 50 MB free hard disk space e 800x600 16bpp 65 536 colors VGA or better video graphics card e mouse e full duplex sound card with speakers external or built in e separate USB headset or analog headset with built in microphone Optional hardware and software requirements The following optional hardware and software are required to use some services and features e Nortel IP Phone is needed to receive services requiring a hard set including Personal Communicator Client Set and Personal Communicator Client with Converged Desktop Service Standalone users only e A Web browser is required to use Auto Web Push Personal Communicator Client User Guide Standard 30 Getting started Internet Explorer 6 0 and above Firefox 2 0 and above e Microsoft Outlook 2000 and above is required if you want to use the Microsoft Outlook AddIn or Import Contacts features e A USB based video camera Web Cam is required to send video A 16bpp 65 536 VGA or better video g
143. han two callers The Personal Communicator Client can be used to create a conference or to dial into a conference The ability to create conferences depends on whether the conferencing service is assigned to you If you do not have conferencing support then you cannot have a conference on the Personal Communicator Client There are two types of conferences e Ad Hoc conferences are conferences that are created on the fly by joining multiple calls together into one conference call e Meet Me conferences are conferences that use a pre defined conference number where users provide an access number and optionally a passcode to be placed into the appropriate conference bridge for audio and web collaboration point to multi point application sharing conferences The network conference server is responsible for hosting both types of conferences The Personal Communicator Client can be used to create Ad Hoc audio conferences or to dial into Meet me audio or web enabled conferences The conferencing procedures in this guide refer only to Ad Hoc audio conferences For more information about Meet Me audio and web collaboration conferences see Nortel Adaptive Application Engine Standalone Overview Services and Features NN48111 112 and to the online help available in the Meet Me Web Collaboration service NN48111 121 Standard Terms you should know 263 Conversation The Personal Communicator Client allows you to converse w
144. hange Presence Instant Messaging Display Calls System Miscellaneous User Interface MS Office NORTEL Connection Speed Choose the option that best matches how you connect to the Internet oO Low Speed Dialup ISDN VPN or Cable DSL with less than 128 kbps uplink O Medium Speed Cable DSL with greater than 128 kbps uplink High Speed LAN or Cable DSL with at least 384 kbps uplink OK Cancel 2 Select the Connection Speed of your computer s connection to the network low speed Dialup ISDN VPN or Cable DSL with less than 128 kbit s uplink medium speed Cable DSL with greater than 128 kbit s uplink high speed LAN or Cable DSL with at least 384 kbit s uplink The Personal Communicator Client selects the appropriate voice and video settings based on this connection speed If you enter a connection speed higher than your actual connection the application may overload your PC with incoming voice packets Check with your system administrator if you are not sure what type of connection you have 3 Click OK to save your changes or Cancel to exit without saving Defining network settings Network preferences allow you to customize your active proxy and to select whether or not to automatically connect to the active proxy when the Personal Communicator Client launches Personal Communicator Client User Guide Standard 182 Advanced set up Specify the active proxy 1 Select T
145. hat Standard and Classic room Personal Communicator Client Topic Allows you to set or change the chat room Standard and Classic topic Personal Communicator Client Once you join a chat room you can send messages to all participants or to just one participant You can also invite others to join the chat room Tip If you use the Classic Personal Communicator Client interface you can change the topic of a particular chat room Sending a message to all participants To send an instant message to all participants in the chat room 1 Select All Participants in the Send to window 2 Type your message and click Send This sends your message to all participants in the chat room NN48111 121 Standard Using the IM chat room 173 Sending a private message To send a private message to a specific participant in the chat room 1 Select the name of the participant from the Send to window 2 Type your message and click Send Changing the topic To change the topic in the chat room 1 Select Topic The Set Topic window appears x Please provide a new room topic s Online games Cancel 2 Type the topic you wish to discuss and click OK Inviting a friend into a chat room To invite a friend into a chat room 1 Select the invitation button In this interface Select Standard Personal Invite user button from the chat room Communicator Client window Classic Personal In
146. he Personal Communicator Client waits three seconds before dialing your mailbox ID then waits another two seconds before dialing your password If you need to increase the delay to match the timing of your voicemail systems prompts add one or more commas before the mailbox ID and or password value Each comma represents an additional one second delay 5 Enter the numeric function commands your voicemail uses to perform standard functions such as playing and deleting messages and sending replies The Personal Communicator Client uses this information to support at a select voicemail functions 6 Optionally define up to two custom voicemail functions and the keystrokes that activate them 7 Click OK to save your changes or Cancel to exit without saving Setting up Nortel IP Phones optional Go Tip These settings are not available to users who have access to the Multimedia Web Client only Personal Communicator Client with Converged Desktop service or Personal Communicator Client with no voice capability If you have a Nortel IP Phone or other SIP phones of which your Personal Communicator Client must take control then you must configure the Nortel IP Phone settings Go Tip The option of configuring your IP phone for UNISTIM or SIP is dependent on the services assigned to you by your service provider Personal Communicator Client User Guide Standard 210 Advanced set up Setting your No
147. he conference port limit defined by your services Unhold the parties and click the Join button in any one of the Conversation windows The Personal Communicator Client initiates a new call to the network conference server requesting the appropriate number of conference ports Once the Personal Communicator Client has successfully contacted the network conference server all the held calls are transferred to the network conference server As each party joins the conference the Conversation window for that call closes Limitations of the Join button In a conference call you cannot access automated menu options from your dialpad buttons for certain services after you click the Join button For example from a conference call if you decide to call the support line for help then do the following 1 2 Click Hold to place your existing conference call on hold Go through the entire automated menu options using your dialpad buttons until you get the support person on the phone Click Join to enable other users in the conference call to hear the support person NN48111 121 Standard Multimedia communication 81 Warning If you click Join before reaching the support person the dialpad buttons on your Personal Communicator Client are disabled Consequently you cannot click any buttons to access the menu options for reaching the support person for help Leaving a conference Any user can depart from a conferenc
148. ia Web Client Nortel IP Phone or a Personal Communicator Client Set If you are logged on to other devices you can log off from the other device and try logging on again Otherwise contact your system administrator if you receive an error message stating that you have exceeded your logon limit NN48111 121 Standard Getting started 39 5 Select your Location Tip The physical location you choose becomes your default location whenever you log on to the Personal Communicator Client until you decide to change it again If you are using the classic Personal Communicator Client GUI then your physical location appears on the top right of the main GUI Caution You must provide the correct location information on your Personal Communicator Client otherwise some services such as emergency and conferencing services may not work properly For example the location you choose determines where you are during an emergency If you choose Other as your default location and you have to make an emergency call the emergency call may route to the incorrect Public Safety Answering Point PSAP If you are logging on from a different location ensure that you change your location from the Sign In window or access the Tools Preferences Users tab from the main menu For more information see Setting up your user profile on page 178 6 Click OK If you choose Other as your default location the following warning box
149. icator Client gives you point and select access to your voicemail service from your organization or network provider Whether or not you can access the integrated voicemail commands from your Personal Communicator Client depends on whether this service is assigned to you Contact your service provider for details on obtaining network based voicemail and ensuring that your unanswered calls go to your network voicemail box See Setting up network based voicemail access optional on page 208 for more information on configuring the Personal Communicator Client for use with a voicemail system Communicator Client for the first time configure the Personal D Tip Before accessing your voicemail through the Personal Y Communicator Client to contact your voicemail system Personal Communicator Client User Guide Standard 92 Multimedia communication The ability to use Unified Communications services depends on whether this service is assigned to you Tip To use the voicemail service your Personal Communicator Client must have voice enabled Message Waiting Indicator MWI You can have access to your network based voicemail server only if this service is assigned to you If you have support for this service then when a user leaves you a voicemail message the Personal Communicator Client alerts you that you have voicemail The voicemail alert you receive depends on your Personal Communicator Client user inter
150. ile icons cannot be copied and sent using the Transfer Clipboard sharing tool Use the Send File sharing tool to send these items Placing the content in the Windows clipboard Before you are able to transfer clipboard data to the remote user you must place some data into the system clipboard To put content in the clipboard 1 Open the application and file containing the desired content you want to transfer 2 Select and highlight the portion of the file you wish to exchange through the clipboard NN48111 121 Standard Sharing 163 3 Use that application s Copy function to copy the content to the system clipboard Tip For most applications the keyboard shortcut command is lt CTRL C gt and the menu command is Edit Copy The selected contents are automatically placed in your Windows system clipboard Sending clipboard data Once the system clipboard contains data you can transfer it to the remote user To send clipboard data 1 Select the sharing option In this interface Click Standard Personal More commands under the Call List area Communicator Client interface Classic Personal Click Sharing in the Conversation window for the call Communicator Client interface 2 Select Transfer Clipboard The Personal Communicator Client contacts the remote party and waits for the transfer clipboard request to be accepted or rejected While waiting for remote party acceptanc
151. in menu to bring up the Directory display pane Click Add Contact in the Directory display pane The Personal Communicator Client displays a new Contact Details Add window Enter the data for the new address book entry in the appropriate text field Personal Comendiicatig Standard Personal ai Communicator Client irst Name Classic Personal Communicator Client Last Name Nick Name rob Email rob hotmail com SIP rob any company cor E Contact Details gt Edit Eiel xj Last Name First Name Email Business 111 222 3333 Burns Chris J cburns any company com Home 222 333 4444 Nick Name SIP chris J cburns any company com Mobile 333 444 5555 Oar pany Business 111 111 1111 Pager 444 555 6666 Home 111 222 2222 Fax 555 555 5555 Mobile 111 333 3333 Preferred Contact Team 7 Pager J Group e Pref d Contact SIP Fag referre ontact h Ring c Program filesif W gt Custom Ring Preferred SIP z c Program Files Nortel Netwo su gt Contact Group besign x IV Show availability V Trusted user IV Friend IV Trusted User seve cone og Eo ea Nortel recommends that you provide as much information as possible for your contacts However all fields are optional except Nickname SIP and Preferred Contact Provide values for Nickname add a primary contact SIP address or phone number for SIP and specify a Preferred Contact from the drop do
152. inator of the call Classic Personal Communicator Client by right clicking any Personal Contacts Directory or Call Logs entry Send Instant Message button an IM Conversation window appears for you to send a text message to the address of the selected entry Standard Personal Communicator Client by right clicking on any Directory Call Logs or Friends Online entry Send Instant Message button an IM Conversation window appears for you to send a text message to the address of the selected entry Classic Personal Communicator Client NN48111 121 Standard Multimedia communication 83 Tip Bring up the Instant Message address window by pressing lt CTRL N gt in the classic Personal Communicator Client main GUI Sending an instant message from the Standard interface To initiate an instant message conversation from the Standard Personal Communicator Client interface 1 Enter an address username or SIP address in the Enter a name or a number field just above the Dial button field 2 Click the Instant Message button The Instant Message window appears Tip Remember you can also select a contact from the Personal Contact Directory or Call Logs button When initiating an instant message directly from one of these buttons you do not have to enter the instant message recipient address just right click and select Send Instant Message 3 Type your messag
153. io Device settings lt none gt v OK Cancel 2 Select an audio device from the drop down lists Device to use for alerting sounds Microphone for voice and Speaker Headset for voice These settings are optional 3 Inthe USB Headset Adapter area choose an adapter from the drop down list If a non supported adapter is chosen a warning message appears to let you know that the selected adapter is not supported but it might work Tip The backlight option turns on lamps in the Nortel recommended USB keypad adapter You can disable the backlight option if you desire 4 Click OK Setting up audio preferences Audio preferences allow you to customize Personal Communicator Client audio settings NN48111 121 Advanced set up Standard 185 These settings are not available to users who have Personal Communicator Client with Converged Desktop service or who have Personal Communicator Client with no voice capability Specifying call related sound effects 1 Select Tools Preferences Audio to display the Audio settings window User Preferences User Connection Network Audio Devices Audio Sounds Video Voice Mail IP Phone FileExchange Presence Instant Messaging Display Calls System Miscellaneous User Interface MS Office NORTEL Call Related Sounds Select whether the PC Client should make call related sounds e g local incoming ringing end of call notification etc Enabled O Disabl
154. ish to save the call log entries For example you can save the file on your desktop 3 Click Save The file is automatically saved as a txt file Managing your personal address book Your Personal Communicator Client personal address book helps you manage track and access information about all of your key contacts You can choose how the Personal Communicator Client displays your contacts When you sign in your personal address book is downloaded and synchronized from the network Depending upon your Personal Communicator Client interface use one of the following procedures to view your personal address book Personal Communicator Client User Guide Standard 114 Managing your contacts and calls e Viewing your personal address book using the Standard interface on page 114 e Viewing your personal address book using the Classic interface on page 114 Viewing your personal address book using the Standard interface To display your personal address book click Directory on the Personal Communicator Client main GUI or select View Directory from the main menu The window expands to show the Directory display pane Personal Contacts Directory Call Logs Personal Address E W Last Name First Name Nick Name Group connie Team Evelyn Team jane Team marti Team ncorr Team renee Team rob Team vam Tarm vi lt gt b E NORTEL M Tip Sort the entries in your personal address book by any of the displ
155. it the whiteboard drawing space Both of you can view the results immediately Whiteboard ncorr nortelnetworks com loj x Main rie Help menu bar Drawing canvas Database Drawing tools Monitor zz omnee L Color selectors Active p color Line weight selectors Saving whiteboard drawings To save whiteboard drawings Select File Save from the menu on the Whiteboard window Select a location and enter a filename in the Save Whiteboard window Click Save The Personal Communicator Client saves the file to the location and filename you specified Personal Communicator Client User Guide Standard 162 Sharing Restoring whiteboard drawings To restore whiteboard drawings 1 Select File Restore from the menu on the Whiteboard window Browse to select the previously saved whiteboard drawing Click Open The Whiteboard window updates to display the saved whiteboard drawing Transferring the clipboard The Personal Communicator Client lets you send and receive Windows clipboard data to and from another user s Personal Communicator Client You can share clips of text photos drawings Web bookmarks email address books and other clipboard contents Once a conversation has been successfully started two users can send Windows clipboard data using the Transfer Clipboard sharing tool Certain items copied to your clipboard file such as f
156. ith another user in a multitude of ways Conversations can involve one or more multimedia functionalities For example a conversation may involve just voice instant messaging or both The concept of conversations is key to understanding and using the multimedia capabilities of the Personal Communicator Client Services Your service provider or system administrator assigns you a collection of services and the service profile for each of these services wherever applicable Some services are only available to you if the service profile is assigned to you If your administrator assigned a service not the profile for the service then you will have only the default or minimal functionality for this service Tip The concept of service profiles is similar to the service package concept where the service package is a collection of services and the service data for each of these services The GUI as documented in this guide may or may not be fully present based upon the services and service profiles assigned for you For example your company may not support PC video cameras and therefore these settings would not be available for you to change In addition to video the service and service profile defines how many Friends you can have how many callers you can join in an audio conference and whether you have voice mail enabled If you have access to the Personal Agent you can view the features and options available to you through Prefer
157. k on any Directory Call Logs or Friends Communicator Client Online entry Double clicking to make a call is interface dependent upon your configuration in the Preferences window e Right click on any Directory Call Logs or Friends Online entry and then select Call from the shortcut menu e Use the Make A Call button and manually enter a number and address Remember right clicking is a quick way to access extended actions that you can perform on a selected entry NN48111 121 Standard Multimedia communication 61 You can also make a call from your Microsoft Outlook Select an entry from within Microsoft Outlook and click on the optional Personal Communicator Client Outlook plugin Call button Tip You cannot make a call from within your Microsoft Outlook if you have access to Multimedia Web Client only Depending on your service provider voice calls might have to be digit dialed instead of using the user domain format to invoke a voice call Sending and receiving video Your Personal Communicator Client enables you to make both voice and video calls For video calls you must have a web camera for your PC so you can easily transmit video to the other party A high bandwidth network connection and fast PC processor are recommended for optimal video performance If the other party has a camera and subscribes to video service then you can receive their video transmission as well Tip For more info
158. k the appropriate button to rename or delete that profile When you are finished click Launch to start the client or click Exit to exit the profile manager without starting the client _weeprofile_ Ann Laptop at work Laptop at home Click New A window prompts you to enter a profile name x 2 Enter the new profile name Gaa Enter the name of the new profile Click OK to save your changes or Cancel to exit without saving Tip Double click on a profile to automatically launch the Personal p Communicator Client using that profile Removing a profile To remove a user profile Personal Communicator Client User Guide Standard 236 Advanced set up Select the Start Programs Nortel Personal Communicator Client Profile Manager program icon in the Personal Communicator Client program group on your PC The Profile Manager window appears Select a profile and click Delete A confirmation window appears to confirm your deletion Click Yes to delete the user profile or click No to exit without deleting the user profile Renaming a profile To rename a user profile 1 Select the Start Programs Nortel Personal Communicator Client Profile Manager program icon in the Personal Communicator Client program group on your PC The Profile Manager window appears Select a profile and click Rename A window prompts you to enter the profile s new name xi Rename profile Laptop
159. l Communicator Client GUI interface Standard interface button Description Indicates that you are connected to the network For more information about presence states see Understanding presence on page 99 Indicates that you have missed calls You have missed calls NN48111 121 Getting started Standard 51 Standard interface button Description You have voice mail Indicates that you have voicemail O Calls Parked Indicates you have parked calls The following table shows the status buttons displayed on the Classic Personal Communicator Client interface Classic interface Description button Connects or disconnects from the network proxy p Lights up red when you are not connected to the network proxy Lights up green when you are connected to the network proxy Displays any parked or held calls Flashes if you have any parked calls or calls on hold For Standalone users only Displays your call logs in a tear away Call Logs window attached to the main GUI window Flashes when you have new calls 3 Activates Deactivates local Do Not Disturb DND Flashes when DND is active The DND feature is used to block new calls instant messages and collaborations For IM sessions started before users set DND to active both sides can continue messaging but others cannot create new IM sessions The user who sets DND may
160. l However users on other access clients can include a Converged Desktop user into such a conference call As a Converged Desktop user you can set up a Meet Me audio conference call Tip To make conference calls your Personal Communicator Client must have voice enabled Creating a conference You can create a conference at random by joining multiple calls together into one conference call Remember you have a limited number of conference ports for people to be in your conference call The maximum number of conference ports is defined by your services In a conference you take up one port so the maximum number of people you can join into a single audio conference is the conference port limit minus one Also remember that video is not available during conference calls Creating a conference using the Standard interface To set up a conference call using the Standard Personal Communicator Client 1 Make a call or answer an incoming call 2 Press the Conference button 3 Select the parties you want to add to the conference Personal Communicator Client User Guide Standard 80 Multimedia communication 4 5 Repeat this process up to the conference port limit defined by your services Press Join to Conference to add all parties into the conference Creating a conference using the Classic interface 1 2 3 4 Make a call or answer an incoming call Place that party on hold Repeat this process up to t
161. l confirmation dialog window appears NN48111 121 Standard Advanced set up 241 4 Click Yes to remove the Personal Communicator Client from your computer click No to cancel the uninstall procedure leaving the Personal Communicator Client on your computer Tip If you uninstall your Personal Communicator Client the profiles do not get deleted You will have access to your profiles once you reinstall the Personal Communicator Client You can remove personal profiles by deleting the Personal Communicator Client profiles directory By default this is located in the Nortel Networks PC Client directory on your PC although you or your administrator can specify the location at the time of installation Personal Communicator Client User Guide Standard 242 Advanced set up NN48111 121 Standard 243 Chapter 8 Troubleshooting Personal Communicator Client activities are automatically captured in a log file If you experience any of the problems in this section make sure to send these logs to your next level of support Topics in this chapter can help you troubleshoot if you have problems with the PC Client such as starting up the Personal Communicator Client setting up your audio enabling your video or using the sharing features Topics for Personal Communicator Client users e For Personal Communicator Client users on page 243 e Calling and messaging problems on page 248
162. l using the Standard interface 145 Starting a sharing conversation during a call using the Classic interface 146 Starting a Whiteboard Clipboard and Web Page sharing conversation without a call 148 Ending a sharing conversation lt iscccicce sec eeea deers eeesaeeeewnenied ase d 148 SON WOU ANOS cate reaueee bie dadeeee sehr EEA RN A Ea 149 Pushing a web page to another party on an active call 149 Pushing a web page to another party not on an active call 150 Receiving Web pages 2 inci vee eevee dene ee eee ii E r Er Ee ERRRERES 151 Co browsing WED pages ccscccdevaae vee ivbeeseesescdaruedereragce 153 o e e ar T r A ETS T EEN T 154 Sending HES ssri Geko sheet eeerey ede eeei sd Rhee these Gees haben ded as 154 Foca MID ests hs She tgs cds dk hana os ener Gy Ae A gach ee ak 156 ACCESSING received TES cccacdiwsneenaeek Go Rees ORER DERE RRR ORE ES 157 Sharing WHNEROAI 5344209 62 eke e det a ERED RERE ROSEN EES Eee ES 158 Sending a share whiteboard request 00 0c e eee eee eee 158 Receiving a share whiteboard request 00 0c e eee eee 159 Using the whiloboard i dca s een ade bw betes Seek oI A REO e REESE Wwe 160 Saving whiteboard WrawingS 2csccatendasetnseeea vedere epee reea wakes 161 Restoring whiteboard drawings 00 eee e eee eee 162 Urs FSI LACUS ON s seo Ge ae de Ee ease es eo aod see ate ee as Sek 162 Placing the content in the Windows clipboard
163. la wale Ue Bae 17 Caller Name Presentation 0 0000s 18 ACAN e 22 4 peda He e gt CAE ED RNS CE DEES RPA ee EAEE TANEET 18 Personal Communicator Client and Multimedia Web Client services and features 19 Personal Communicator Client configurations 00 000 cece eee eee 20 Personal Communicator Client os a ssscrsssrsireirracsti ninri eee 20 Personal Communicator Client Set 0 00 00 cece eee eee 21 Personal Communicator Client with Converged Desktop service 22 Personal Communicator Client without voice 000 cece eee eee 23 Text and Graphic conventions c2s25c5cea shana ee dW SRS EER ERA ERE wR eH ORO Ew 23 ONM ENE io 03 49 Geko dee hEe 4a OEER ELE URES REDE O RENE ME ED ERaD eo 24 Reed PUNCHING s aarretta Seawhs cand Sak ck eda na waeenke ne den wed e 24 Language SUpport cine eeiaceeaw cee restos seis dee ee RR SEER EO Fee E wee ees 24 Hon iC Geto sige 356654385 CHR0ES 44S Oe ee Tee sees Seba eee bE Ries 25 GENN GUANO pet Sood db seeeuetEedoce teres cdeskee e 27 Baile OURS sckuoea askeeshecean hs eheer ones er reseteeea test ebeoess 27 Minimum hardware and operating system requirements 05 27 Recommended hardware and operating system requirements 28 Best performance hardware and operating system requirements 29 Optional hardware and software requirements 0000 eeeeaeee 29 Personal Communicator Client User Guide Standard 4
164. le the auto retrieve function in the Personal Agent through Preferences Services Call Park For more information see Nortel Adaptive Application Engine Personal Agent User Guide NN48111 119 Tip If you enable the auto retrieve function in the Personal Agent you do not need the call park token information to retrieve a call The ability to automatically retrieve a parked call that was not answered within a specified amount of time depends on whether this service is assigned to you Transferring a call You can transfer an active call without talking to the person you are transferring the call to direct transfer or you can consult with the person who will receive your transferred call consultative transfer Direct transfer To perform a direct transfer of an active call 1 Click the Transfer button for the conversation you wish to transfer The Transfer window appears Enter a transfer address such as a telephone number or SIP address 3 Click Transfer The Personal Communicator Client transfers the call to the named destination closes the window and disconnects the call Personal Communicator Client User Guide Standard 78 Multimedia communication Consultative transfer The consultative transfer feature must be enabled by your administrator To transfer an active call and speak with the party you are transferring to 1 Click the Transfer button for the conversation you wish to transfer The Trans
165. lete Search for Contact Contact Mes y List View f Card Visi CookPat pat Business 123 456 6789 Home 987 654 5432 Mobile 876 765 6543 Group co workers Email SIP pat any company com Edit Import aN Contacts a CorryNancy nancy i Business 987 564 6767 Home 987 564 5859 y Mobile 987 564 2222 Group co workers Email hancy any company com SIP nancy any company com Personal address book entry commands From a selected Directory entry the Personal Communicator Client allows you to access many commands To see what commands are available for a selected personal address book entry 1 Select the Directory entry 2 Right click on the Directory entry to display a shortcut menu of available actions NN48111 121 Standard Managing your contacts and calls 117 3 Select the action you wish to perform on the entry Select To In this interface Call Call the user using their primary Standard and Classic contact address Personal Communicator Client Call at Call the user at a specified PSTN Standard and Classic number Personal Communicator Client Send Instant Message Send an instant message to the user Standard and Classic Personal Communicator Client View Details Display detailed information about Standard and Classic the user Personal Communicator Client Edit Edit the contact information for the Standard and Classic user or remove the user fr
166. lient Double click the desktop icon if present or select the Nortel Personal Communicator Client from the Windows Start Menu to open the Personal Communicator Client application Personal Communicator Client User Guide Standard 34 Getting started The first time you use the application a wizard appears to walk you through the Personal Communicator Client configuration Follow the prompts that appear on your screen Personal Communicator Config Wizard Welcome This wizard will quide you through the process of configuring your computer to use the PC Client effectively Please close all other audio applications before proceeding Click the Next button and follow the instructions on each page N RTEL F Fea In the User Information page provide your username Your administrator gives you your username Personal Communicator Config Wizard User Information Please enter your username this may have been provided to you by your service provider Username Ann NORTEL EE vee pe NN48111 121 Standard Getting started 35 In the Network Information page provide or verify the IP address and domain for the default proxy server Either the system automatically fills in this information for you or your administrator can provide it Personal Communicator Config Wizard Network Information Please enter the address and domain for your default outgoing net
167. lient initiates a new call to the transfer destination Y Directory ABC DEF gt NN48111 121 Standard Multimedia communication 97 4 To join the call after talking to the Assisted user click Join in the Conversation window to initiate the transfer 8 Voice Conversat Gag Cal inom Send File Share Anurag Singh 215 x rt f e Fa RA hic on oe eos Join A 3 way conference starts between the Assisted user Assistant and the caller being transferred 5 To complete the call without joining after talking to the Assisted user click Complete Transfer in the Conversation window to initiate the transfer A call is established only between the Assisted user and the caller being transferred Transferring a call to Assisted user voicemail This procedure requires that Assisted user has voicemail and Unified Communications services assigned To announce an active call and transfer the call to an Assisted user s voicemail 1 From the Assistant Console select the Assisted user and establish a call The call to be transferred is put on hold and the Assistant client calls the Assisted user A new call window opens in the Assistant Personal Communicator Client 2 Talk to the Assisted user Personal Communicator Client User Guide Standard 98 Multimedia communication The Assisted user declines to speak to the user to be transferred
168. lients in a call must support H 263 video CODEC in order to send and receive However if either client does not have H 263 then Nortel proprietary video is sent The following table lists the H 263 Codec Quality Settings default values Setting Very Low Low Med High Very High Bitstream 8 64 192 512 768 Key Frame Interval 10 10 8 8 8 Video Fluidity 100 100 100 100 100 Advanced Prediction Mode Y Y Y Y Y Modified Quantization and Advanced Y Y Y Y Y Intra Coding Personal Communicator Client User Guide Standard 202 Advanced set up Setting Very Low Low Med High Very High Enable Deblocking Filter Y Y Y Y Y Improve Resistance to Packet Loss N N N N N Independent Segment Decoding Mode Y Y Y Y Y Selecting H 264 video CODEC The different formats that you can use to send and receive video depend on the support you have for different CODECs Contact your system administrator for this information or check your Personal Agent Preferences Services Service package To choose H 264 as the preferred video CODEC 1 Click Preferences Video Configure The Video Configuration window appears Video Configuration Video Drrver Microsolt WDM Image Capture win32 Prefened Video Codec H 263 Codec v Codec Quality Settings Medium bandwidth w Config Display remote video as Em Olx OB 2 Select H 264 Codec from the Preferred Video
169. ll log entries To acknowledge a missed call log entry click on a missed call log entry The Personal Communicator Client removes the blue and bold highlighting of the missed call log entry Tip To acknowledge all missed calls at one time click the Unmark Entries button in the Call Logs display pane in the Classic Personal Communicator Client interface click the More commands button in the Standard Personal Communicator Client interface Checking your outbox To check your outbox for a list of your outgoing calls 1 Click Call Logs from the Personal Communicator Client main GUI or select View Call Logs from the main menu The window expands to include the Call Logs display pane 2 Select Outbox in the Call Logs display pane to view your outbox entries in the Personal Communicator Client Tip Sort the entries in your outbox by any of the displayed columns by clicking the column name To reverse the sort click on the column name again Personal Communicator Client User Guide Standard 112 Managing your contacts and calls Deleting call log entries To permanently delete a call log entry 1 Select the call log entry you wish to delete 2 Delete the entry as shown in the following table In this interface Select one of the options Standard Personal e Right click the call log entry and click Delete Communicator Client e Right click the call log entry and press Delete on your k
170. lways visit the camera vendor s web site for updated camera drivers and use the updated drivers if available NN48111 121 Standard 269 Index A acronyms 266 address introduction 261 address book adding anew group 124 importing contacts from CSV files 136 importing contacts from Microsoft Outlook 134 importing contacts from Microsoft Outlook Express 135 managing 113 removing a group 125 renaming agroup 125 audio properties 229 audio settings audio wizard 185 call related sounds 185 echo reducer 186 local ringing sounds 185 auto launch Personal Communicator Client 40 buttons main buttons 47 C call control panel active call 69 call logs acknowledge missed calls 111 deleting entries 112 Inbox 107 outbox 111 returning missed calls 110 calling answering calls 69 ending calls 72 making a call 60 receiving a call 65 transferring a call 77 card view global address book 129 clipboard using clipboard data 165 clipboard transfers copying to system clipboard 162 receiving clipboard data 164 sending clipboard data 163 conference creating 79 introduction 262 leaving 81 configurations Personal Communicator Client 20 Personal Communicator Client Set 21 connection settings connection speed 181 contact management 107 conversation introduction 263 D display settings gui appearance 216 startup options 216 Personal Communicator Client User Guide Standard 270 Index
171. m 00 00 59 t Microphone gt amp x AE P rono Up Hold Mute ere Park Call se R a T k Audio Quality New Call Conference Transfer d Task Progress Actions esq Send Share Transfer Send File Whiteboard Clipboard W eb Page 3 Select the sharing tool you wish to use such as Send File Transfer Clipboard Send Web Page or Share Whiteboard actions are only available when the other user is also using the Personal Tip With the exception of the Send Web Push command the Sharing Communicator Client Personal Communicator Client User Guide Standard 148 Sharing Starting a Whiteboard Clipboard and Web Page sharing conversation without a call To start a sharing conversation to access the Share Whiteboard Transfer Clipboard or Send Web Page sharing tools 1 Select one of the following Sharing options In this interface Use one of these options Standard Personal Communicator Client interface Right click on any Personal Contacts Directory or Call Logs entry and then select Sharing from the shortcut menu Type a number or an address in the Call area and click the More Commands from the shortcut menu to select Transfer Clipboard Send Web Page Share Whiteboard Classic Personal Communicator Client interface Right click on any Friends online entry and then select Sharing from the shortcut menu Click Sharing from the main GUI selec
172. mn headers in the List of Found Contacts to redefine the column name 5 Select the contacts or shift select multiple contacts to be imported a Add List of Found Contacts csv file name can be put here Contacts Nick Name Last Name First Nan v SIP Address Email Phone Number Phone Number userSfirst uerSlast luserS macadami userS macadami 11111 2222 x user4first uerdlast luser macadami user macadami 11111 2222 3 user 3first uer3last Last Name luser3 macadami user3 macadami 11111 2222 3 user2first uer2last SIP Addressuser2 macadami userz macadami 11111 2222 3 user Lfirst uer llast Email luser1 macadami user1 macadami 11111 2222 x Phone Numb Phone Numb Mobile Pager Facsimile NN48111 121 Managing your contacts and calls Standard 139 5 Import the contacts by either individually selecting a contact and clicking Add Contacts or by multi selecting contacts using the Shift or Ctrl keys and then clicking Add Contacts 6 Ifthe CSV file is not formatted correctly the following error message is displayed x x The file is corrupted or does not contain valid comma separated values Managing your Friends The Personal Communicator Client allows you to mark personal address book entries as Friends and displays the presence information for these Friends Friends can prevent you from seeing their presence information See Nortel Adaptive Application Engine Person
173. multiple profiles If you are a laptop user you may have different configuration needs depending on where you are located for example at work or at home Often the configuration of the Personal Communicator Client in one location is not correct when you connect your laptop in a different location For example as a laptop user you may have two Nortel IP Phones one at the office and one at home Depending on where the laptop is located the Personal Communicator Client needs to establish communication with a specific Nortel IP Phone Tip You cannot create multiple profiles if you have access to Multimedia Web Client only The Personal Communicator Client enables you to define multiple profiles Each user profile you define has a completely separate set of preferences and configuration data If you define multiple profiles then the Personal Communicator Client prompts you to select the profile suitable for the current network environment at startup Adding a new profile To add a new user profile NN48111 121 Advanced set up Standard 235 2 3 4 Select the Start Programs Nortel PC Client Profile Manager program icon in the Personal Communicator Client program group on your PC The Profile Manager window appears IR Profile Manager The Nortel PC Client stores information about your settings and preferences in your personal profile Click New to create a new profile or select a profile and clic
174. municator Client performs when double clicking an entry Call User initiates a call to the selected entry Send an Instant Message to User sends an instant message to the selected entry 3 Click OK to save your changes or Cancel to exit without saving NN48111 121 Standard Advanced set up 223 Specifying user interface settings In both the Standard and Classic Personal Communicator Client interfaces the User Interface settings enable you to specify settings related to power failure warnings and themes In addition the Classic Personal Communicator Client interface also allows you to specify settings related to closing conversation Personal Communicator Client User Guide Standard 224 Advanced set up windows and Personal Communicator User Preferences User Connection Network Audio Devices Audio Sounds video Voice Mail IP Phone FileExchange Presence Instant Messaging Display Calls System Miscellaneous User Interface MS Office NORTEL LES Preferences system colors for the IM log Emergency Call Reliability Warning Please select the action you would like taken upon login Don t warn me about the risks of power Failures Theme Select Theme standard v Select Theme Style silver he Apply xi M Closing A Window During A Call Please select the action you would like taken when you close a Session Window during an active call
175. n to occur in the PC 3 Click OK to save your changes or Cancel to exit without saving Choosing the language of the Personal Communicator Client System preferences let you select the language of the Personal Communicator Client You can choose the same language as your Windows operating system or select English System setting English is the default selection 1 Select Tools Preferences System Select the language for the Personal Communicator Client interface 3 Select OK The system prompts you to restart your Personal Communicator Client The languages that the Personal Communicator Client supports are Latin American Spanish Parisian French Traditional Chinese Simplified Chinese Japanese English Korean and German Select Login Exit Start the Personal Communicator Client The display appears in the language you chose Specifying miscellaneous settings Miscellaneous preferences allow you to customize how the Personal Communicator Client behaves when you click Ignore and when the mouse double clicks an entry Specifying Ignore button action To specify the action the Personal Communicator Client performs when you click Ignore for an incoming call NN48111 121 Advanced set up Standard 221 1 Select Tools Preferences Miscellaneous User Preferences User Connection Network Audio Devices Audio Sounds Video Voice Mail IP Phone FileExchange Presence Instant Messaging Display Call
176. nce of other user installed devices USB or otherwise which were previously installed on the user s PC Other devices may cause issues whether they are still present or not e the installation of other software packages on the user s PC Personal Communicator Client User Guide Standard 268 Hardware notes Nortel is a manufacturer of compatible headsets and headset adapters that are suitable for many Personal Communicator Client users Users are encouraged to contact their Nortel representatives or distributor for more information Compatibility with the client application The responsibility of ensuring compatibility of the camera with the Personal Communicator Client application is critical Compatibility is usually indicated by successfully installing the camera seeing the camera recognized by the client application and proper behavior of the Personal Communicator Client application during and after several video telephony phone calls The following guidelines are recommended e Evaluate the camera in person before purchasing e If multiple computers with different versions of the Windows operating system are going to be used with the camera evaluate the camera on all operating systems before purchasing e If multiple computers with different hardware configurations are going to be used with the camera evaluate the camera on all hardware configurations before purchasing e Before installing a camera on a computer a
177. ne of the headset and output the headset s speakers adjusting the Mixed Input options To enable the Echo Reducer if you are already on a call place the call on Hold select the Enable Echo Reducer check box and then take the call off hold You can select the Enable Echo Reducer check box any time while not in a call for all subsequent calls to receive this treatment Enabling the Echo Reducer will use more of your system resources memory and CPU processing Do not select this option unless necessary Mic Boost is a Windows OS setting The Personal Communicator Client audio engine works best with Mic Boost disabled otherwise calls may have echo When Personal Communicator Client option Disable Mic Boost is checked the default when you launch the Personal Communicator Client it disables Mic Boost in the OS After that Mic Boost remains disabled until you manually re enable it from the Windows Control pane If the Personal Communicator Client disables Mic Boost then the Mic Boost is also disabled for all other applications If you prefer to keep Mic Boost enabled un check Disable Mic Boost so that the Personal Communicator Client does not disable the OS setting Click OK to save your changes or Cancel to exit without saving Selecting alerting sounds You can change Alerting Sounds Settings by selecting different wav files Standard alerting sounds are stored as wav files in the Personal Communicator Client installation
178. ngs To access automatic presence settings select Tools Preferences Presence Tip If you have automatic presence enabled it will override a manual setting such as Connected Inactive or Connected lt custom note gt The only manually selected presence states that are unaffected by Automatic Presence are Unavailable states for example Unavailable Busy For more information on configuring automatic presence detection see Setting automatic presence preferences on page 212 Personal Communicator Client User Guide Standard 102 Presence Multi Endpoint presence Tip This feature is specific to Standalone users Multi Endpoint presence service allows you to configure the Personal Communicator Client to show presence status of your personal contacts logged on different devices such as their home phone mobile pager and Personal Communicator Client You can also configure the client to show your own presence status on different devices However you can use this service only if this service is assigned to you T home Avel abie wie Ave ladie go Office Unavar able Poger Awetabe gt o d Avatlable Unavailable Persone Contacts Call Logs Other Contacts KAO Henry Connected az a me swadable G roo e Avalodle Io Shee Unavaiadie e fe Pager Avedable NN48111 121 Standard Presence 103 Managing your presence Once you are registered with th
179. nstant Messaging Display Calls System Miscellaneous User Interface MS Office NORTEL File Exchange Settings Default folder for received files D Profiles annfNortel Networks SIP Client Incoming New File Exchange Notification Select how a new share request should appear when someone sends you a request oO Display a notification near the System Tray M Play a sound OK Cancel Specify the default folder location for received files Select how you want to be notified when you receive a share request Select the check box Display a notification near the System Tray to display a system tray popup window when you receive a share request Select the Play a sound check box to have the Personal Communicator Client generate an audible alert when a share request is received 4 Click OK to save your changes or Cancel to exit without saving Setting automatic presence preferences Presence preferences allow you to customize automatic presence indicator support The Personal Communicator Client can update your presence status to show when your PC is idle or when your telephone is occupied Access to the automatic presence settings depends on whether this service is assigned to you If you do not have automatic presence support then you cannot alter these presence settings NN48111 121 Advanced set up Standard 213 Specifying automatic presence idle detection To set up your automatic presence
180. nterface from the Personal Communicator Client main tool bar Instant Message button an Instant Message address window appears for you to select the recipient s and enter the message Classic Personal Communicator Client from the Personal Communicator Client main menu Tools Send Instant Message menu item an Instant Message address window appears for you to select recipient s and enter the message Classic Personal Communicator Client from the Conversation window of an active call Instant Message button an IM Conversation window appears in the Standard interface for text messaging to the other user on the call the Conversation window expands in the Classic interface to show the instant message control pane for you to send a text message to the user on the call Standard and Classic Personal Communicator Client from the Conversation window of an incoming call Instant Message button an IM Conversation window appears in the Standard interface for text messaging to the originator the Conversation window expands in the Classic interface to show the instant message control pane for you to send a text message to the originator of the call Standard and Classic Personal Communicator Client from the Call area of an incoming call Reply w IM button the Conversation window expands to show the instant message control pane for you to send a text message to the orig
181. o not support SimRing e SIP based Converged Desktop service This configuration is a full feature version of Converged Desktop and uses basic Advanced Intelligent Network AIN call flows to provide Time Division Multiplex TDM voice and multimedia convergence to class 5 lines that support AIN call flows For information about the Converged Desktop feature and its capabilities consult your service provider NN48111 121 Standard Welcome 23 Personal Communicator Client without voice When your Personal Communicator Client is not enabled for voice you cannot make voice or video calls Consequently Call buttons Call context menus Call Logs and all options requiring voice or video capability are unavailable to you However you can use your Personal Communicator Client without voice for sending and receiving instant messages and for starting a collaboration session which enables you to send files transfer clipboard send a web page and share whiteboard with another user Text and graphic conventions This guide uses the following text conventions bold text Indicates the command key you need to press Example Press Ok italic text Indicates new terms document titles Personal Communicator Client documentation shows Internet Explorer as the default browser However if you are using another browser for example Firefox your screen may look slightly different Also screen captures and menus show the full content of
182. oard with the other user Standard Personal Communicator Client Share if enabled The Conversation window expands to show the share control pane From there you can access the Personal Communicator Client sharing tools e Send File to send files to the other user e Share Whiteboard to share a common whiteboard with the other user e Transfer Clipboard to send the contents of your system clipboard to the other user e Send Web Page to send web pages for viewing on the other user s system Classic Personal Communicator Client Receiving a new call during a call When you are on a call and you receive another call right click the mouse button on the incoming call in the Call List area to e answer the call e decline the call with or without reason e redirect the call or NN48111 121 Multimedia communication Standard 69 e ignore the call 7 Simon Bouchard Receiving Call Ignore Decline Redirect Call List O Melissa Sienkiewicz Answer Decline gt Redirect Ignore Answering a voice or video call When you receive a call you can answer it either as a voice call or a video call To answer an incoming call click Answer in the Call area The window changes to include active call controls Standard Personal Communicator Client simon LJ Simon Bouchard Call List J Transfer Hold dx Mute Conferent G New Call gt More mon Bouch
183. ok The Personal Communicator Client allows you to quickly search for a contact in your personal address book To search for a name in your personal address book 1 Click Directory on the Personal Communicator Client main GUI or select View Directory from the main menu to bring up the Directory display pane NN48111 121 Managing your contacts and calls Standard 127 2 Type the name of your contact In this interface Standard Personal Communicator Client Type the name of your contact in the field under the Personal Contacts tab Classic Personal Communicator Client in the Search for field 3 Search the person s nickname first name last name phone number or SIP address from the drop down list The window displays the name of the person arlene Y Standard Personal Communicator Client Personal Contacts Directory Call Logs Last Name First Name Nick Name Group davis arlene arlene Team Classic Personal Communicator Client Personal Address E W Directory x Look in 1 Personal Address Book z amp a Add Delete Search for Contact Contact peter Jairicids z Pa F 2 Edit Import Uist view Card view mupa Gona Friend NickName Last Name First Name SIP Address Group peter peter any compan Using the global address book The global address book is a directory of all users in your domain This list is created and maintained by y
184. ok plugin is no longer present on your PC after removing the Personal Communicator Client the Call button will no longer function Remove the stranded button by right clicking on the toolbar and selecting customize Right click Call and then Delete Removing the Personal Communicator Client During installation of the Personal Communicator Client the installer program creates both an uninstall icon for the Personal Communicator Client and an entry in the Add Remove Programs control pane applet Windows Vista you will receive a UAC prompt stating that the publisher is unidentified This is currently a known InstallShield 2008 issue Click Allow and continue the process of removing the Personal Communicator Client Tip If you remove your Personal Communicator Client running on To remove the Personal Communicator Client using the uninstall program icon 1 Select the Start Programs Nortel Personal Communicator Client Uninstall program icon in the Personal Communicator Client program group on your PC Im Accessories I DBR Data Backup and Recovery Administrative Tools a Arbortext I Hummingbird Connectivity 10 an Nortel gt IM Intel PROSet Wireless I Mozilla Firefox gt ffi Nortel PC Client G L2 Nortel PC Client IT CyberArmor an Microsoft Office Norte Networks 2 Internet B Nortel Networks TunnelGuard Uist EKEN I Nortel Networks Virus Definition Updater e E mail an Oracle
185. om your Personal Communicator personal address book Client Delete Remove the user from your personal Standard and Classic address book Personal Communicator Client Friend Add or remove the user to your Classic Personal Friends Online list Communicator Client Show availability Add or remove the user to your Standard Personal Personal Contacts list Communicator Client Trusted user Accept files or use the sharing Standard and Classic capability with your contact without Personal Communicator receiving the Accept option Client Email Send an email to the user Standard Personal Communicator Client Send File Send a file to the user Standard and Classic Personal Communicator Client Sharing if enabled Start a sharing conversation with the Standard and Classic user Personal Communicator Client The list of available shortcut actions depends on how much information is available for the address book entry For example if the selected address book entry has a home phone number then an option to call the user at that home phone number also appears on the action menu Personal Communicator Client User Guide Standard 118 Managing your contacts and calls Adding a personal address book entry The Personal Communicator Client allows you to add entries to your personal address book The maximum number of personal address book entries you can add depends on your services You can communicate with users from other c
186. ommunicator Client Personal Communicator BIO E nancy els 9 jerry X E 3 TERE KECE Voice Conversation Stop a aB call Instant sendFile Share RGD HangUp Hold Mute Start Park Call Camera O R A Audio New Call Conference Transfer Speakars i i 1 Quality Sharing with nancy PE Remove Eaz Accepted Microphone 5 Sharing with jerry Accepted a J uP Send Share Transfer Send File Whiteboard Clipboard Web Page To reject the share whiteboard request click Reject from the sharing window The whiteboard request is rejected and the window indicates that the shared whiteboard request was rejected Using the whiteboard After the remote party has accepted your share whiteboard request the Personal Communicator Client displays the Whiteboard window Keep the following in mind when using the whiteboard workspace e Use the object drawing tools circle square polygon to create shapes and lines e The drawings are vector drawings not bitmaps This means you can move edit or delete the objects you create with these tools rather than manipulate them pixel by pixel as you do with paint type programs NN48111 121 Standard Sharing 161 e Use the color selectors to choose colors for drawing objects and text e Use the line weight selectors to choose the thickness of drawing lines e Both you and the other user can ed
187. ommunities such as Yahoo Google AOL MSN and Jabber by adding their contact information in your personal address book To successfully communicate with external communities you must do the following e Get access to the XMPP Gateway service from your voice service provider an Enterprise or Carrier e Use the Personal Agent to configure the XMPP Gateway service with your external gateways credentials e Strictly follow the naming conventions as shown in the following table For this user Use this naming convention Yahoo user user yahoo AOL user user aol Google user e user gtalk if the user s domain is gmail com e user gtalk domain if the user s domain is not gmail com MSN user e user mosn if the users domain is hotmail com e user msn domain if the user s domain is not hotmail com Jabber user e user xmpp if the contact is hosted on the same XMPP gateway server as the subscriber e user xmpp domain if the contact is hosted on another XMPP gateway server If you are offline and try to add a new contact but you have exceeded the maximum number of offline contacts the following message appears No more entries can be added while logged out Please log in first To add a new personal address book entry NN48111 121 Standard Managing your contacts and calls 119 Click Directory on the Personal Communicator Client main GUI or select View Directory from the ma
188. on the title bar The name of the calling party appears in the title bar Select the name that will appear in the window by using the following order of precedence e If the calling party is defined in your personal address book then the user s nickname appears e If the user has provided a display name and the user is not in your personal address book then their display name appears e Ifthe calling party is not in your personal address book and no display name is provided then the user s username appears Standard and Classic Personal Communicator Client Stop Closes the Conversation window and ends the call Classic Personal Communicator Client Subject If the calling party provides a subject for the call Classic Personal the call subject appears in the Subject area Communicator Client Call Until the call is answered the Call button has no Classic Personal action Once a call is answered the Call button Communicator Client closes or reopens the call control pane It also initiates a call to the other party Picture If the caller provides a network calling picture ID a Standard and Classic photo of the caller appears Personal Communicator Client Answer The call is answered and voice is started Standard and Classic Personal Communicator Client Answer Video The call is answered and voice and if negotiated video is started This button is enabled if you have a camera and the other party has
189. ools Preferences Network to display the Network configuration window Your active proxy server IP address appears User Preferences User A Connection Active Network Audio Devices Please select proxy you wish to be active Audio E a Sounds Active Proxy 47 47 47 49 v Video Te Voice Mail Proxy UDP Port 5060 E Ehens Proxy TCP Port 5060 Fasexcnan ge Proxy TLS Port 5061 Presence Instant Messaging Domain Name any company com Display Firewall Timer N A Calls System User Interface MS Office Auto Sign In F Automatically sign me in at Startup NORTEL o cance 2 Select your proxy server in the Active Proxy list 3 Click Edit The Network Configuration window displays your proxy address port domain name and automatic firewall NAT detection status along with the Timer Value Network Configuration Description Proxy Address EZZZJ Proxy TLS Port 5061 Proxy TCP Port 5060 Proxy UDP Port 5060 Domain Name any company com Automatic Firewall NAT Detection A firewall NAT was detected Timer Value s min z OK s PC and the proxy Cancel NN48111 121 Standard Advanced set up 183 4 Click OK to save if you made any active proxy changes or Cancel to exit without saving Specifying automatic sign in to the active proxy 1 Select Automatically sign me in at Startup if you want the Personal Communicator Client to automatically connect to the proxy server when y
190. option allows you to set the Personal Communicator Client to start up without opening on your desktop silent startup You only see the Personal Communicator Client icon appear in the system tray Tip This option is not selectable and is dimmed for users who have access to Multimedia Web Client only To set the Personal Communicator Client to start up automatically 1 Select Tools Preferences Display User Preferences User Connection Startup peter Select this checkbox to hawe this application start up as an icon in the AT AMS system tray only Sounds Video start in system tray Voice Mail IP Phone FileExchange Always On Top presence This setting causes the GUI to always be displayed on top of all other MARL ES windows on the desktop Calls System Always On Top Miscellaneous User Interface ToolTips MS Office Select how long of a delay should be used before a ToolTip is shown J Short Medium Long N 2 RTEL OK Cancel 2 Inthe Startup section select the Start in system tray check box if you want the Personal Communicator Client to start up as an icon in the system tray 3 Click OK to save your changes or Cancel to exit without saving Specifying how the main interface appears on the desktop To specify whether the Personal Communicator Client main interface appears on top of other applications windows NN48111 121 Advanced set up Standard 217 1 2 3
191. ou start the program 2 Click OK to save your changes or Cancel to exit without saving Selecting audio devices If your PC has more than one audio device installed you can select the audio device for alerting sounds and voice For example you can select your PC speakers to alert you to incoming calls and IMs and select your USB Audio Adapter for voice and audio Tip To set up your microphone or speaker headset for voice and your USB Audio Adapter for voice and audio your Personal Communicator Client must have voice enabled Go The Nortel recommended USB adapter with or without a headset provides one touch access to answer and release calls as well as to control audio This procedure has been verified with the Nortel USB keypad adapter and headset Other products may not retain the settings as described Personal Communicator Client User Guide Standard 184 Advanced set up 1 Select Tools Preferences Audio Devices Pet sonal Communicator x User Preferences User Connection Audio Devices Settings tetvork Device to use for alerting sounds Audio SoundMAX HD Audio v Sounds Video Microphone for voice Voicemail IP Phone SoundMAX HD Audio v FileExchange Presence Speaker Headset for voice mor SoundMAX HD Audio v Display Calis System Miscellaneous User Interface USB Headset Adapter MS Office Select an adapter to enable the buttons of the USB device This will override the above Aud
192. our invitation NN48111 121 Using the IM chat room Standard 175 Tip Remember an invitation to a friend may fail if the chat room reaches its capacity limit An invitation may also fail if the user name of your friend is invalid Leaving a chat room To leave a chat room select one of the options If you use this interface Then Standard Personal Communicator Client Close the chat room window Classic Personal Communicator Client e Select Stop from the Topic window e Close the chat room window All other participants are notified that you have left the chat room Personal Communicator Client User Guide Standard 176 Using the IM chat room NN48111 121 Standard 177 Chapter 7 Advanced set up Topics in this section Configuring your preferences on page 177 Using the audio wizard to configure audio volume on page 228 Configuring multiple profiles on page 234 Automatic software upgrades on page 236 Removal procedures on page 238 Configuring your preferences The Tools Preferences menu allows you to configure the following settings user profile connection speed active network proxy server audio devices audio sounds video voicemail Nortel IP Phone connectivity file exchange presence instant messaging This option is available only if the instant messaging service is assigne
193. our service provider or system administrator Personal Communicator Client User Guide Standard 128 Managing your contacts and calls Access to the global address book depends on whether or not it is enabled by your system administrator You will receive the following message if the address book is not enabled The global address book has been disabled by the network system administrator Depending upon your Personal Communicator Client interface use one of the following procedures to view your global address book e Viewing your global address book using the Standard interface on page 128 e Viewing your global address book using the Classic interface on page 129 Viewing your global address book using the Standard interface To display your global address book 1 Click Directory on the Personal Communicator Client main GUI or select View Directory from the main menu The window expands to show the Directory display pane Personal Contacts Directory Call Logs Personal Address E Last Name First Name Nick Name Group kad arlene Team connie Team Evelyn Team jane Team marti Team ncorr Team renee Team rob Team van Tasen v lt gt Y gt gt NORTEL 4 Tip The drop down list defaults to the personal address book entry 2 Select the Global Address Book from the drop down list under the Call Logs tab to view the entries NN48111 121 Standard Managing your contacts and call
194. pplication Tip The data format selected for the clipboard transfer determines how the clipboard data appears when it is finally pasted into an application For example clipboard data transferred in Rich Text Format RTF and pasted into an application that understands this format Microsoft Word or Windows WordPad retains formatting even when shared through the clipboard tool NN48111 121 Standard 167 Chapter 6 Using the IM chat room Topics in this section e Understanding IM chat room on page 167 e Types of chat room on page 168 e Creating a chat room on page 168 e Joining a chat room on page 170 e Chatting in a room on page 171 e Leaving a chat room on page 175 Understanding IM chat room From your Personal Communicator Client you can create or join a chat room to send instant messages to multiple users simultaneously You can create a new chat room inviting others to join it or you can join an existing chat room You can also browse online for chat rooms and join multiple chat rooms simultaneously with a separate window for each chat room The ability to create and join chat rooms from the Personal Communicator Client depends on whether the IM chat room service is assigned to you If you do not have support for creating and joining chat rooms then you will not be able to use the IM chat room feature Personal Communicator Client User Guide Standard 168
195. pplication is not started and the sharing window indicates that the file transfer has failed Receiving a share whiteboard request If the remote party initiates a Share Whiteboard command the following window appears depending upon your interface In this interface You see Standard Personal a sharing window Communicator Client Classic Personal the Conversation window expand showing you the Communicator Client sharing control pane The window displays the share whiteboard request in a pending state Standard Personal Classic Personal a s Client Communicator Client Personal Communicator Den aox ann 5 R 5 Voice Conversation d Qdos Stop agg call Instant Send File Share Message TOT A G y to Gy Microphone J His Up Hold Mute eo Park Call r amera f l Speakers i E TE j b Audio New Call Conference Transfer ESS N Sharing with nancy Accept rE Pending Reject Sharing with ann Sed Pending Send Share Transfer Send File Whiteboard Clipboard Web Page To accept the share whiteboard request click Accept in the sharing control pane Personal Communicator Client User Guide Standard 160 Sharing The share whiteboard application is started The Sharing control pane display indicates that the shared whiteboard request was accepted Standard Personal Classic Personal Communicator Client C
196. procedures listed in this section please contact your next level of support Personal Communicator Client User Guide Standard 258 Troubleshooting For Multimedia Web Client users The Multimedia Web Client should automatically start and run from the Personal Agent Quick Start page if you have the correct system requirements See the following sections for some troubleshooting tips Start up or configuration problems If you have start up or configuration problems you can do the following Exit your browser File Exit and restart If you are using Internet Explorer IE verify it is correctly configured For more information see Optional hardware and software requirements on page 29 Check that you have the minimum hardware and operating system requirements For more information see Minimum hardware and operating system requirements on page 27 Verify there is no other Multimedia Web Client running in your browser If you have previously used the Multimedia Web Client Nortel recommends that you close all the web browser windows and ensure that you exit properly This removes the Java Plug in console icon from the system tray However if Java Plug in console icon still exists do the following Open the Task Manager window Click the Processes tab NN48111 121 Standard Troubleshooting 259 Find the process named IEXPLORE EXE for Internet Explorer and click End Process E win
197. r Interface Instant Message Internet Protocol Internet Protocol Client Manager Integrated Services Digital Network Message Waiting Indicator Local Area Network Network Address Translation Personal Computer Public Safety Answering Point Public Switched Telephone Network Session Initiation Protocol Secure Socket Layer Universal Resource Locator internet address Universal Serial Bus NN48111 121 Standard 267 Appendix B Hardware notes Topics in this section include e Compatible video cameras and headsets on page 267 e Compatibility with the client application on page 268 Compatible video cameras and headsets The Personal Communicator Client requires video cameras that capture video in RGB 24 1420 or UYU2 video format and the vast majority of USB 1 x web cameras meet these requirements Nortel can make no recommendation or statement of compatibility about which cameras and or headsets work with the Personal Communicator Client on an individual user s PC There are too many issues out of Nortel s control and influence for any concrete recommendations to be made Issues that may influence the operation of a camera are e hardware revision of the CPU CPU chipset and motherboard e software revision of CPU chipset and motherboard device drivers e release and revision of the Windows operating system e hardware revision of the camera e software revision of the camera drivers e the prese
198. r public with password chat room e call handling to decline redirect or ignore incoming calls Personal Communicator Client User Guide Standard 20 Welcome instant messaging to send and receive text messages video calls on demand one way and two way video conference calls requires network conference server Assistant support service Standalone users only Assistant console service Standalone users only Outlook plugin support for Microsoft Outlook that allows you to make calls from and import contacts from Microsoft Outlook 2000 and above supported on the Personal Communicator Client only not on the Multimedia Web Client The Multimedia Web Client is a lighter version of the Personal Communicator Client It includes most of the services listed above with the following exceptions control of Nortel IP Phones Outlook plugin support for Microsoft Outlook that allows you to make calls from and import contacts from Microsoft Outlook 2000 and above Personal Communicator Client only Assistant console service Classic theme Personal Communicator Client configurations The Personal Communicator Client is available in the following configurations Personal Communicator Client on page 20 Personal Communicator Client Set on page 21 Personal Communicator Client with Converged Desktop service on page 22 Personal Communicator Client without voice on page 23 Personal Communicator Client
199. raphics mode is required in order to send video For more information about video camera support see Compatible video cameras and headsets on page 267 Some PCs not all may not have sufficient USB bandwidth to support a USB camera and USB headset This is not an issue if you are using a Nortel IP Phone for voice instead of PC or using an analog headset that connects to the sound card instead of USB port For more information go to Help Contents Troubleshooting Audio problems Choppy audio when using USB headset Additionally some USB cameras could cause a blue screen error For more information on this issue go to Help Contents Troubleshooting Video Blue screen error Installing and launching the Personal Communicator Client This section shows how to install and launch the Personal Communicator Client software Topics include e Installing the Personal Communicator Client on page 30 e Launching the Personal Communicator Client on page 33 Tip Close all other applications before installing the Personal Communicator Client Installing the Personal Communicator Client The installer application walks you through the installation process allowing you to select options including NN48111 121 Getting started Standard 31 the location where you want to install the Personal Communicator Client whether to install the Personal Communicator Client for the current user or all users who sh
200. rch for a contact in the global address book To search for a name in your global address book 1 Click Directory on the Personal Communicator Client main GUI or select View Directory from the main menu to bring up the Directory display pane 2 Select Global Address Book In this interface Select Standard Personal Global Address Book from the drop down list under Communicator Client the Call Logs tab Classic Personal Global Address Book from the drop down list in the Communicator Client Look in field 3 Type the name of your contact In this interface Type the name of your contact Standard Personal in the field under the Personal Contacts tab Communicator Client Classic Personal in the Search for field Communicator Client From both Standard and Classic Personal Communicator Client interfaces you have the option of searching by the person s name first name last name phone number or SIP address If the search string you enter is too broad you may receive the following message User search will return too many entries Please refine your search criteria In this case modify the criteria in the text box to narrow down your search so that your search results will appear If a global address book search matches more than 100 entries the following error message appears and no results appear User search will return too many entries Please refine your criteria Person
201. rename to activate edit mode on the group 4 Type in the new name of the group and press Enter The group has now been renamed window Repeat Step 3 and Step 4 for each group you wish to rename Tip Additional groups can be renamed without closing the Groups 5 Click Close when you are done renaming groups Removing a group in your personal address book The Personal Communicator Client allows you to remove groups in your personal address book Personal Communicator Client User Guide Standard 126 Managing your contacts and calls If a group that contains address book entries is removed the entries are not removed Those address book entries remain in your personal address book but are not associated with a group To remove a personal address book group 1 Click Directory on the Personal Communicator Client main GUI or select View Directory from the main menu to bring up the Directory display pane 2 Use the following table to select the Edit Groups button In this interface Click Standard Personal the gt button and select Edit Groups Communicator Client Classic Personal Edit Groups Communicator Client 3 Select the group you wish to remove 4 Click Remove to remove the group Tip Additional groups can be removed without closing the Groups window Repeat Step 3 and Step 4 for each group you wish to remove Searching an entry in your personal address bo
202. resence 100 changing states 103 creating custom notes 104 introduction 265 managing 103 understanding 99 profiles removing 235 renaming 236 proxy server introduction 265 R removal procedures Outlook plugin 238 the Personal Communicator Client 239 warning 238 requirements best performance 29 minimum 27 optional 29 recommended 28 S sharing clipboard transfer 162 transferring files 154 web push 149 whiteboard 158 start up 33 system settings standby handling 219 system tray icon 53 T transfer consultative attended 78 direct unattended 77 troubleshooting 243 audio problems 245 calling problems 248 collaboration problems 249 configuration problems 252 messaging problems 248 video problems 250 U user settings IP address 179 username 178 V video cameras 267 video settings custom video configuration 191 196 197 199 200 202 203 205 206 disabling video 191 voice mail functions 93 message waiting indicator 92 using voice mail 91 voice mail settings custom commands 209 mailbox ID 208 mailbox password 209 phone number 208 standard commands 209 W web push co browsing 153 during an active call 149 receiving pages 151 while not onacall 150 whiteboarding color selectors 161 Personal Communicator Client User Guide Standard 272 Index drawing tools 160 line weight selectors 161 receiving a whiteboard request 159 restoring 162 saving 161 sending
203. resistance is improved by enabling resynchronization markers in the video which accelerates recovery from transmission issues Header Extension Code is also used in the video packet header to improve error resiliency This setting can be used to improve video quality on connections with high packet loss Dynamic Resolution This is a technique that adapts temporal resolution Conversion depending on video content and circumstances in real time This also helps error conditions since error related artifacts become less noticeable because the errors are more spread over the bitstream This setting requires back channel information sent to the encoder 5 Click OK Both clients in a call must support MPEG4 video CODEC in order to send and receive However if either client does not have MPEG4 then the client sends Nortel proprietary video The following table lists the MPEG4 Codec Quality Settings default values Setting Very Low Low Med High Very High Bitstream 8 64 192 512 768 Key Frame Interval 10 10 8 8 8 Video Fluidity 100 100 100 100 100 Enable four motion vectors for each macroblock N N Y Y Y Improve Resistance to Packet Loss Y Y Y Y Dynamic Resolution Conversion N N N N N Personal Communicator Client User Guide Standard 208 Advanced set up Setting up network based voicemail access optional Voicemail preferences allow you to customize how
204. rfaces also known as themes for user to choose from on their desktops Theme Description Standard This theme is the new look and feel of the Personal Communicator Client for this release When you launch the Personal Communicator Client it defaults to the standard interface Classic This theme is the classic look and feel of the Personal Communicator Client It provides numerous quick action buttons from the main page This GUI is dramatically different from the standard GUI Although the Personal Communicator Client GUIs look different they have similar features and operations NN48111 121 Welcome Standard 15 You have the option to change the Personal Communicator Client interface based on how you want your client to look on your desktop The Standard interface provides two styles Black and Silver You can select a style from User Interface in the Preferences window The Classic interface provides two font styles Standard and Large You can select the font from User Interface in the Preferences window To select the Personal Communicator Client theme of your preference see Specifying user interface settings on page 223 Note that this guide describes the Nortel Standard and Classic Personal Communicator Client interfaces New in this release The following sections detail what s new in Nortel Adaptive Application Engine Personal Communicator Client User Guide for release Adaptive
205. rieve the parked call receives a Parked Call window on the Personal Communicator Client indicating that the user has a parked call The window identifies the name and picture if available of the caller Personal Communicator Client User Guide Standard 76 Multimedia communication Retrieving a parked call Tip This procedure is specific to Standalone users When you park a call in a general lot you receive a call park token Forward the call park token to the users who may retrieve this call from the general lot To retrieve a call from a general lot 1 Select the option to retrieve the call In this interface Click Standard Personal More Retrieve with ID Communicator Client Classic Personal Retrieve with ID Communicator Client 2 In the Parked call ID window enter the call park token of the parked call x Enter a non empty string parked call ID fi 005 Cancel 3 Click OK You get connected with the call NN48111 121 Standard Multimedia communication 77 Automatically retrieving a parked call If you set the auto retrieve function in the Personal Agent you can automatically retrieve your parked call from the Personal Communicator Client With this setting if a parked call is not retrieved from the general lot or by a specific user within a specified time period then the call automatically routes back to you since you initially parked this call Enab
206. rmation about how to make or receive video calls see Making a call with a dialing prefix on page 64 and Receiving a new call during a call on page 68 There are pre defined video configurations for e Very low bandwidth Dialup modem e Low bandwidth ISDN Cable modem DSL e Medium bandwidth High speed LAN e High bandwidth High speed LAN e Very high bandwidth Very high speed LAN e Receive only video In addition the Personal Communicator Client allows you to specify a custom video configuration Personal Communicator Client User Guide Standard 62 Multimedia communication The default setting for video is receive only video Before you can send video you must configure the video settings For more information on video configuration procedures see Setting up video preferences optional on page 188 Making a call within Microsoft Outlook There are multiple ways to initiate a call using the Multimedia Office Client e Select Multimedia gt New Session e Click the Session button on the Multimedia toolbar e Enter the SIP address or number in the Multimedia toolbar Call entry field and click the Call button e Double click any Friend Outlook contact or call log entry and click Call e Right click any Outlook contact Friend or call log entry and select Call from the shortcut menu Tip Right clicking is a quick way to access extended actions that you can perform on
207. rsonal Communicator Client services retrieval or download problems When you log on to your Personal Communicator Client you may sometimes fail to retrieve the services Follow the procedures in this section for services retrieval or download problems For more information go to Microsoft Help and Support web site http support microsoft com kb 887678 Unable to retrieve services If you are unable to retrieve your services you may get the following error Unable to retrieve services To resolve this problem do the following 1 Log out of your Personal Communicator Client 2 Login to your Personal Communicator Client The Personal Communicator Client should automatically retrieve your services When you log back into your Personal Communicator Client ensure that your Presence status is Connected If your login button is green but your Presence status is Unknown it means you need to reset your Internet Options to their default settings NN48111 121 Troubleshooting Standard 255 Resetting Internet Options If you modified your Internet Options reset the values and verify that it is configured to use SSL2 0 and SSL 3 0 From your PC 1 Go to Start Control Panel and click Internet Options Click the Advanced tab from the Internet Properties window Scroll down to Security and check Use SSL 2 0 and Use SSL 3 0 check boxes Click Apply Click Restore Defaults Log out of your Personal
208. rtel IP Phone for UNISTIM To set up your Nortel IP Phone for UNISTIM 1 Select Tools Preferences IP Phone Personal Communicator E3 User Preferences r mane ection Nortel IP Phone Settings Optional Network The PC Client can contro Nortel IP telephone If selected Audio Devices the IP telephone will provide voice while the PC will provide Audio advanced IP and multimedia servicer Sounds Video Voicernail P PP Phone Ure the IP telephone for voice instead of PC FileExchange Presence Phone Type UNISTIM v Instant Messaging ew Display Calls IP Phone MAC Address Port System Miscellaneous 000 User Interface MS Office PC Client routes voice to from IP Phone for private IP addresses v Network controls the IP telephone when PC Client exits oK Cancel 2 Check Use the IP telephone for voice instead of PC to indicate that you want the Nortel IP Phone to provide voice while the PC provides advanced IP and multimedia services From the Phone Type drop down list select UNISTIM Enter the port number and optionally the MAC address for the Nortel IP Phone Tip The Personal Communicator Client can automatically detect and fill in the MAC address field with information it obtains from the first Nortel IP Phone that attempts to contact it on the port specified in Step 4 5 Check whether you wish the network to take over control of the Nortel IP Phone when the Personal Communicator Client e
209. s pard techt Bhatia Parul parul fe Renee Mendez Renee renei Shorter Jm Shorter Jim short 2 Enter an address username or SIP address in the Send Instant Message to field The Instant Message address window also includes access to your personal address book your friends and a list of most recent addresses you ve had instant message conversations with Click Friends Recent and or Directory to access these extra address resources 3 Click Add to place the address into the Participants list The Personal Communicator Client allows you to start multiple instant message conversations at one time If you want to start multiple instant message conversations at one time repeat the previous two steps for each address you wish to start an instant message conversation with 4 Click Start IM Session to bring up an IM Conversation window A presence icon appears if the person is a Friend If you move your mouse pointer over NN48111 121 Standard Multimedia communication 85 the picture a tooltip appears with complete status for example Nancy Active Available 7 nancy IM Conversation 2 Instant Send Call Message File Share Subject a O Hn amp Save Timestamp Print Font Clear Emoticons Chat When are we meeting to work on our project Tip When initiating an instant message directly from a Directory entry Friends entry Call Logs entry or a Conversation windo
210. s System User Interface MS Office NORTEL Ignore Button Select how Ignore button handling is executed Ignore Action affects PC Client Only O Ignore Action affects all User Network Contacts Double Click Action Please select the action you would like taken when you double click on a Call Log Directory or Friends Online entry Call User O Send an Instant Message to User OK Cancel 2 Select how the Personal Communicator Client behaves when you click Ignore on a receiving call Conversation window Ignore Action affects Personal Communicator Client Only silences ringing only on the Personal Communicator Client your other network devices continue to ring Ignore Action affects all User Network Contacts silences ringing on the Personal Communicator Client plus all your network devices the incoming call route advances to your next route list 3 Click OK to save your changes or Cancel to exit without saving Specifying double click action If you do not have the Instant messaging service assigned to you the double click action section of the miscellaneous option will not be included The double click action will always be to initiate a call To specify the action the Personal Communicator Client performs when double clicking an entry 1 Select Tools Preferences Miscellaneous Personal Communicator Client User Guide Standard 222 Advanced set up 2 Select what action the Personal Com
211. s 129 Viewing your global address book using the Classic interface From the Classic Personal Communicator Client interface you can display your global address book in list view or card view The global address book has two viewing options for your contacts e List view which is a traditional table like view e Card view information like you would normally see on a business card including a picture of the contact if available Viewing the global address book List View To display the global address book in list view 1 Click Directory on the Personal Communicator Client main toolbar or select View Directory from the main menu The main GUI window expands to show the Directory display pane 2 Select Global Address Book from the Look in field Personal Communicator Client User Guide Standard 130 Managing your contacts and calls 3 Select the List View tab in the Directory display pane to view the global address book entries in a list view Personal Communicator mm JE bogini View Tools Help ann J Active Available w You have missed calls Enter a name or a number Cancel Call List Personal Contacts Directory Call Logs rizzo Global Address B Last Name First Name Nick Name Group Rizzo John Rizzo Todd Rizzo Sarah Rizzo Sarah Rizzo John jrizzo any company com Rizzo John jrizzo abc com Rizzo Sarah srizzo abc com NORTEL 4 gt Zoom Q Viewing the global address
212. s the following buttons e Audio Quality displays what type of voice Standard Personal Communicator Client e Park Call CODEC is actively being used for the call low speed or high speed When selected the Personal Communicator Client attempts to switch Audio Quality CODECs for the call high speed to low speed or Classic Personal Park Call low speed to high speed Communicator Client e Park Call Parks or holds a call in a general lot so another user can retrieve it with a call park token or parks a call for a specific user for retrieval End Call Closes the Conversation window and ends the call Standard Personal Communicator Client Hang up Classic Personal Communicator Client Disabling call waiting If you do not wish to receive any incoming calls while you are on an active call you can have your system administrator activate the call waiting disable feature When this feature is enabled you do not receive any incoming call pop up windows allowing you to focus on your current call The system logs the rejected incoming calls into your incoming call logs as missed calls Call Waiting Disable applies to all endpoints not just the PCC Activating the call waiting disable feature does not affect instant messaging collaboration capabilities or making outgoing calls Personal Communicator Client User Guide Standard 72 Multimedia communication When the system administrator activates the
213. sabled You must set up your voicemail access before the Personal Communicator Client can access your voicemail system Access to voicemail preferences depends whether you have voicemail service support Sharing problems The sharing tools are designed for specific tasks and may not provide all native windowing functionalities Cannot send a copied file using Send Clipboard Use the File Transfer function to send files Cannot paste from my clipboard into my whiteboard The Personal Communicator Client does not support copying from or pasting to the whiteboard Personal Communicator Client User Guide Standard 250 Troubleshooting Web Co browsing does not work Nortel recommends Internet Explorer version 6 0 and above or Firefox version 2 0 and above Video problems Video cameras and video settings may require fine tuning to optimize the quality of the transmission Blurry video Most video cameras have a focus ring to adjust the image In a call where you are transmitting video click the video preview check box or select the 1x button to see your transmitted image Turn the focus ring it usually encircles the lens until the image is sharper Poor color contrast brightness Most video cameras allow the user to tune these settings Terminate any active video call then do the following Go to Tools Preferences Video and click Configure 2 If video does not appear in the Video Configuration window select yo
214. sage 000 cece eee 251 Camera switches to receive only 0000 cece eee eee 251 AUS Soen GING at eikhe vote inoren ir Our NITR sea eeu aha ues 252 NN48111 121 Standard 11 Nortel IP Phone configuration problems 00 e eee eee 252 Personal Communicator Client Set controlling a Nortel IP Phone with voice path BODINE sai detec need oe t4 ROS CARE ROSA ORES EROS ER OEE BREA 252 Personal Communicator Client services retrieval or download problems 254 Unable to retieve Servicos oc icj bene swerebeeeeewse ENES seer heends 254 Resetting Internet Options 2 2i0 5 ceess bees ebeisegaaweeeeedaies 255 Checking Security settings on acca ede de Co eee ee 255 Configuring the security settings for the Trusted sites zone 256 Setting the Security Zones to default settings 0000000e 256 Clearing the Secure Sockets Layer SSL state and the AutoComplete history 257 Turning oti the pop up Blocket e eee kak awed boon care wees enw a 257 Looking for third party firewall or antivirus programs 257 For Multimedia Web Client users anauen nanana 258 Start up or configuration problems 0 0c eee eee 258 Terms you should KNOW iscir 6c secs ces cece sce urees ene ve cus eea wen 261 TNS eis ciehee baad Pane ee biases load toh E clas dak does pee 261 PUMA or ats kolo ask Seo a ce T ele ae Sk TAE 261 Bs e e EEEE EEEE E A EEE E Sea teeneed dann anata cowth
215. se the held call In the Classic interface the Hold button flashes when the conversation is actively held Standard and Classic Personal Communicator Client Mute Mutes the microphone and stops video for the conversation or un mutes the muted microphone and restores video for the conversation In the Standard interface the Mute button caption changes to Unmute and is used to restore audio to the call In the Classic interface the Mute button flashes when the conversation is actively muted Standard and Classic Personal Communicator Client NN48111 121 Multimedia communication Standard 71 Conversation window Description Available in this interface Conference Places the conversation on hold if it is not already Standard and Classic held and opens a Make A Call window that allows Personal Communicator you to originate another call Once that new call is Client answered the Conference button becomes a Join button that allows you to join the new call and the held call into a single conference call New Call Places the conversation on hold if it is not already Standard and Classic held and opens a new Make A Call window that allows you to originate another call Personal Communicator Client Start Camera Attempts to add video to the existing voice conversation Standard and Classic Personal Communicator Client More commands e Audio Quality Provide
216. sh 7 x Q Do you want to send this Web page location http www nortel com I Enable auto web Yes No 2 Click Yes to push the web page to the other computer Personal Communicator Client User Guide Standard 150 Sharing 3 Ifthe Personal Communicator Client was unable to communicate with a compatible running web browser application an empty Web Push window opens Web push es Q Enter a web page location fi Cancel 4 Enter a URL and click OK to push the web page to the other computer Pushing a web page to another party not on an active call To push the active web page on your browser to another party not on an active call 1 Select the contact you wish to send the web page to In this interface Do this Standard Personal e Type the name or SIP address of the party in the Call Communicator Client area e Select the name or SIP address from the Personal Contacts tab Directory tab or Call Logs tab Classic Personal e Select Tools Sharing or Sharing button from the main Communicator Client GUI and type the name or SIP address in the Share with window e Select Tools Sharing or Sharing button from the main GUI and select the contact from Friends Recent or Directory button 2 Click the Send Web Page option In this interface Click Standard Personal More Commands Send Web Page Communicator Client Classic Personal Send Web Page Communicator Clien
217. sic Personal Communicator Client Connected Away Connected Out to Lunch Connected Be Right Back Connected lt custom note gt User is registered in network and has manually set this state to indicate that the user is currently unavailable Standard and Classic Personal Communicator Client Connected Inactive User is registered in network has automatic presence and has not accessed the computer where the Personal Communicator Client is currently registered for a period of time Personal Communicator Client User Guide Standard 100 Presence Icon Available in this interface Presence state s Description Standard and Classic Personal Communicator Client Unavailable Unavailable Busy Unavailable On Vacation Unavailable Offline Unavailable lt custom note gt User is registered in network and has manually set this state to indicate that the user may not be reachable or user is not registered in network Standard Personal Communicator Client Classic Personal Communicator Client Standard Personal Communicator Client Classic Personal Communicator Client Active Available Active On the Phone User is registered in network has automatic presence enabled and is actively using the computer where the Personal Communicator Client is currently registered User is registered in network has automatic presence and is actively on a
218. sing To configure the Personal Communicator Client to control your Nortel IP Phone see Setting up Nortel IP Phones optional on page 209 Personal Communicator Client User Guide Standard 22 Welcome Personal Communicator Client with Converged Desktop service With Session Initiation Protocol SIP based Converged Desktop service your desktop telephone provides premium quality voice while your computer is dedicated to the data components of the multimedia session The Personal Communicator Client with Converged Desktop service configuration is a cost effective solution that allows you to maintain your existing desktop telephone for voice calls while using the Personal Communicator Client for multimedia communication such as adding video to a call starting a collaboration session or beginning an instant messaging session Tip This section applies to Standalone users only There are various versions of the Converged Desktop service Those versions are e SimRing Converged Desktop In this configuration the CS 2000 is set to SimRing and the user is provisioned as a standard user with a Personal Communicator Client that is not using Converged Desktop service regular Personal Communicator Client This configuration is supported over PRI DMS 100 switch e Personal Agent driven Converged Desktop service This configuration is used between an Adaptive Application Engine A2E and systems that d
219. specific number or address shown in the Contact Details window by clicking on the highlighted field Personal Communicator Client User Guide Standard 132 Managing your contacts and calls Global address book entry commands From a selected Directory entry the Personal Communicator Client allows you to access many commands To see what commands are available for a selected global address book entry 1 Select the Directory entry 2 Right click on the Directory entry to display a shortcut menu of available actions Call Davis Arlene Call Davis Arlene at Send Instant Message view Details Add Contact Email Send File Send Web Page Share Whiteboard Transfer Clipboard 3 Select the action you wish to perform on the entry Select To Call call the user using their primary contact address Call at call the user at a specified PSTN number Send Instant Message send an instant message to the user View Details display detailed information about the user Add Contact add the contact information to the Personal Address Book Email send an email Send File send a file to the user Sharing if this service is assigned to you start a sharing conversation with the user NN48111 121 Standard Managing your contacts and calls 133 Searching an entry in the global address book The Personal Communicator Client allows you to quickly sea
220. stant messaging Specifying an audible alert To control whether the Personal Communicator Client generates an audible alert when an instant message is received 1 Select Tools Preferences Instant Messaging User Preferences User Connection Audible Alert Network Ando etas Select this checkbox if you would like an audible alert to play when you receive an instant message Audio Sounds Video V Play a sound when a message is received Voice Mail IP Phone Ti imeStam FileExchange p Presence Select the timestamp format to be displayed in the Instant Message windows Display Call A ain Timestamp Format Monday November 03 2008 9 00 25 4M Y Miscellaneous User Interface MS Office IM Popup Mode Select how an Instant Messaging session window should appear when someone sends you an IM Bring IM window to front O Minimize new IM window to taskbar N ORTE L OK Cancel 2 Select the Play a sound when a message is received check box to have the Personal Communicator Client generate an audible alert when you receive an instant message Clear the check box if you do not want the Personal Communicator Client to generate an audible alert when you receive an instant message 3 Click OK to save your changes or Cancel to exit without saving NN48111 121 Standard Advanced set up 215 Specifying instant message timestamps By default the Personal Communicator Client displays a time and date stamp for every instant messag
221. station Choppy audio when using USB headset Choppy USB audio can occur when multiple USB devices are sharing the serial bus Disconnect all other USB devices from your computer and see if the problem goes away If you cannot disconnect the other devices for example if you are using a USB camera disconnect the USB headset and switch to an internal sound card using an analog headset for audio or if you are a Standalone user use a Nortel IP Phone for voice instead of PC Calling and messaging problems Some of the enhanced features of the Personal Communicator Client may not be supported on your network NN48111 121 Standard Troubleshooting 249 Cannot complete call When dialing a public telephone number do not add any punctuation to the number For example 5556245 is a valid public telephone number while 972 555 6245 is not Dial the number without the hyphens to make a call successfully However if your call does not complete without the hyphens verify that you have dialed the correct number If the number is correct connection to this number may not be supported by your network Contact your next level of support for more information Tip Your company may decide to use your exact employee number as your user ID for making and receiving calls If your employee number contains a hyphen or other punctuation then use the employee number with the punctuation to make a call successfully Voicemail button is di
222. t NN48111 121 Standard Sharing 151 3 If the Personal Communicator Client was able to communicate with a compatible running web browser application a Confirm Web Push window appears with the current web page URL already entered for you Click Yes to push the web page to the other computer 4 If the Personal Communicator Client was unable to communicate with a compatible running web browser application an empty Web Push window opens Enter a URL and click OK to push the page to the other computer Receiving web pages When you receive a web page the following window appears depending upon your interface In this interface You see Standard Personal a sharing window showing the URL of the web page you Communicator Client received Classic Personal the Conversation window expand showing the sharing Communicator Client control pane Personal Communicator Client User Guide Standard 152 Sharing 1 Click Open to view a received web page Standard Personal Classic Personal Communicator Client Communicator Client Personal Communicator jane REECE 7 nancy Voice Conversation Stop Share Instant Send Message File HATT Call Microphone f HangUp Hold Mute Cone a O R a Audi i Quality New Call Conference Transfer a Task Progress Actions Web page http 47 web page received Open Web
223. t User Guide Standard 104 Presence To initiate a presence change using the presence state status display shortcut menu left click or right click on the presence state status display and select the desired presence state from the shortcut menu Do Not Disturb DND v Connected Unavailable Connected Away Connected Out to Lunch Connected Be Right Back Unavailable Busy Unavailable On Vacation Unavailable Offline New Note Manage Notes Creating custom presence state notes The Personal Communicator Client allows you to add a presence note associated with either the Connected or Unavailable presence states Other users will see your note next to your presence state To create a custom presence state note 1 Select Login Change My Status Select the New Note menu item to bring up the New Presence State window You can also select New Note from the presence state shortcut menu New Presence State x Please enter your new presence note and select its state Note Not at my des State C Connected Unavailable 2 Type your note in the text area provided Your note can be up to 32 characters long 3 Select one of the State option buttons to choose the presence state for your note NN48111 121 Presence Standard 105 4 Click OK to save your note and change your current presence state to the new one you have just defined or click Cancel to exit without saving the new note and l
224. t at the same time Distorted voice Your sound card drivers may not be completely compatible with the Personal Communicator Client This can be typical of older laptop computers and can usually be fixed by installing a different version of the sound card drivers Check your computer manufacturer s website for details on obtaining sound card drivers for your computer The following table lists the recommended driver versions for the NeoMagic card for the various Microsoft operating systems Operating System Recommended driver versions Windows 2000 NM5A2WDM SYS 5 00 2144 1 WDMAUD DRV 5 00 2184 1 Windows XP NM6WDM SYS 5 1 2461 0 WDMAUD DRYV 5 1 2481 0 Windows Vista For laptops Nortel recommends that you perform the driver upgrade while the computer is undocked as it is usually the laptop s internal sound card that encounters problems and not the docking station s sound card if the docking station has one Personal Communicator Client User Guide Standard 248 Troubleshooting Cannot speak when the other party is speaking You may not have a full duplex sound card some laptops default to half duplex mode A full duplex sound card is a minimum system requirement for the Adaptive Application Engine product You can try a USB headset instead of replacing the sound card Cannot hear with headphones Try plugging your headphones directly into your laptop instead of into the docking
225. t the name or address from the Share with window to start a sharing conversation Ending a sharing conversation To end a sharing conversation select one of the following options In this interface Use this option Standard Personal Communicator Client Shut down the Sharing window Classic Personal Communicator Client Click Stop in the Conversation window you want to end NN48111 121 Standard Sharing 149 Sending web pages The Personal Communicator Client lets you push send web pages for display on another user s screen It also enables you to view web pages pushed from another user Pushing a web page to another party on an active call To push the active web page on your browser to another party on an active call 1 Select Send Web Page button In this interface Click Standard Personal More Commands Send Web Page under the Call List Communicator Client area interface Classic Personal Share and then click Send Web Page from the expanded Communicator Client Conversation window for the call interface The Personal Communicator Client displays a window to enter or confirms a web page selection to be pushed to the remote computer If the Personal Communicator Client was able to communicate with a compatible running web browser application a Confirm Web Push window appears with the current web page URL already entered for you Confirm Web Pu
226. t up Standard 201 H 263 custom video configuration Description Video fluidity This value allows you to improve the frame rate of the video at the cost of quality A lower value for Video Fluidity will produce more choppy video motion with a higher image quality for each frame of video The default value is 100 all quality settings Advanced Prediction Mode This option tightens video compression but the decoded video is more susceptible to artifacts due to packet loss Modified Quantization and Advanced Intra Coding This option improves video quality by improving compression and compression quality Enabling this setting uses extra CPU processing time Enable Deblocking Filter This setting when enabled filters out JPEG MPEG style blockiness to improve image quality by filtering macroblock edges Enabling this setting uses extra CPU processing time though not very significantly on modern computer systems Improve Resistance to Packet Loss This setting allows good decoding quality despite packet loss This setting allows greatly improved resistance to packet loss allowing up to 10 15 packet loss without noticeable video degradation Independent Segment Decoding Mode This setting improves error resistance further by confining errors to slices and prevents them from corrupting an entire frame This option is useful during packet loss conditions 5 Click OK Both c
227. t user3first user3 macadami user3 macadami 11111 2222 3 user2first uerZlast user2first user2 macadami user2 macadami 11111 2222 x user Lfirst uer Llast user Lfirst user1 macadami user1 macadami 11111 2222 3 2 Click the Browse button that appears to the right and navigate to the CSV file to import The name of the selected CSV file appears next to List of Found Contacts Click the Import button to display the contents of the CSV file To assign different names for the column headings double click on a column heading in the grid and select a name from the list First Name Last Name Personal Communicator Client User Guide Standard 138 Managing your contacts and calls SIP Address Email Home Phone Business Phone Mobile Phone Pager Facsimile Tip Duplicate column names are not allowed Tip The Nick Name heading cannot be changed during the import process however it can be changed after the contact is imported into the address book Multimedia PC Client Login View Tools Help ling eS GSWes unknown w Ottawa uSc6n 5 i iq Quick Make Directory Call Friends Personal Start A Call Logs Online Preferences Agent import Contacts x Import Contacts 1 Select the source of new contacts CS File v Browsers 2 Import the selected contact s 3 Define a group for the selected contact s optional lt none gt 4 Double click the colu
228. tA eee ee 244 AUNONNAl Oil sesccaciceee ease eeeweboeeelosbdeeeehewedeeasarerewins 244 PURO DONES saouri a eae oe hear eterna be mang pice EA see ete marae Senki 245 EGG set poke iene eee pene Re pee ek Erra ENEE TEIT 245 Disabling the Microphone Boost check box 00 e cee eee 246 PC requirements for sound quality 0 00 c eee eee eee 246 NO voice during CANIS 2 ieee cteee eee ee ekn dees a eee hee ee eee ERED 247 DiblOned VOOR asarre beh ybees peed nebo hoa oa hhu 4ee keg eee SERS 247 Cannot speak when the other party is speaking 20 00000e 248 Cannot hear with headphones 00000 cece eee 248 Choppy audio when using USB headset 0 000 eee eee 248 Calling and messaging problems 00 e eee eee ee 248 Cannot complete cda dtukes ini ydedcud hyd PEE 4 dee A Lay dese 249 Voicemail button is disabled os ccc ova eed ena s eee be raa 249 Sharing POURING 255 6 65eccetec ieee ete eeesbeedees iea eee bbe weed 249 Cannot send a copied file using Send Clipboard 0055 249 Cannot paste from my clipboard into my whiteboard 249 Web Co browsing does not work 00 cece eee eee 250 SAG PIII scored toes Cie ie SESS eee Pee os Sons a 250 US Wet canes oo tnseaie neue deat peReEseadn eRe gu at wee es 250 Poor color contrast brightness 0 0 0000 250 Adding a new video camera i ccccc cakes e eed dda eee eee ea oo 251 No CODECs video mes
229. terface button Description Displays the Quick Start menu in a tear away Quick Start window attached to the main GUI Displays the Make A Call window that allows you to make a call Displays the Instant Message window that allows you to address compose and send an instant message DAF Displays your address book in a tear away Directory window attached to the main GUI window Right clicking on a directory entry displays a shortcut menu with actions that can be performed on the selected entry for example call send file or send instant message Displays your call logs in a tear away Call Logs window attached to the main GUI window Right clicking on a call log entry displays a shortcut menu with actions that can be performed on the selected entry for example call send file or send instant message Displays your Friends in a tear away Friends Online window attached to the main GUI window You can see the presence state of all your Friends Right clicking on a Friend displays a shortcut menu with actions that can be performed on the selected entry for example call send file or send instant message amp G If available it allows one or more assistants to monitor transfer or route incoming and outgoing calls for the Assisted user from the Assistant Console For more information see Nortel Adaptive Application Engine Standalone Overview Services and Features NN48111 112 or Nortel Comm
230. ther in a multimedia sharing conversation and enables one PC to support multiple peer to peer sharing conversations simultaneously The table shows the sharing tools that the Personal Communicator Client offers This tool Enables you to Send File send files to the remote user Share Whiteboard collaborate with the remote user by entering text and graphic objects in a shared workspace Both you and the remote user can manipulate and view the shared whiteboard equally Transfer Clipboard send the contents of your Windows system clipboard Send Web Push send web pages to the remote user Tip With the exception of the Send Web Push command the Sharing actions are only available when the other user is also using the Personal Communicator Client A Converged Desktop user can receive a web push on the Personal Communicator Client with Converged Desktop service Starting a sharing conversation The Personal Communicator Client allows you to access the sharing commands at any time For example you can access them during an already established voice conversation or start a sharing conversation without establishing a voice conversation with the remote party Tip To use sharing capabilities during a call your Personal Communicator client must have voice enabled NN48111 121 Sharing Standard 145 There are multiple ways to start a sharing conversation with or without being on a c
231. time out period Tip Exiting properly from the Personal Communicator Client is Proxy server A proxy server is an application that relays data between your Personal Communicator Client and the network It is responsible for making sure your calls get to your registered access clients like the Personal Communicator Client or Multimedia Web Client When you connect to the proxy server you need to provide a valid username and password The IP address of the proxy server may already be defined in your Personal Communicator Client If it is not contact your administrator to obtain the proxy server configuration information Call logs The Personal Communicator Client keeps a record of all incoming and outgoing calls It stores these call log entries into an inbox for incoming calls and an outbox for outgoing calls Your system administrator determines the maximum number of incoming and outgoing call logs that can be stored on the Personal Communicator Client Personal Communicator Client User Guide Standard 266 Terms you should know Call log entries will not be lost during a reinstallation of the Personal Communicator Client Acronyms This guide uses the following acronyms A2E bpp CODEC COM CS 2000 DND DSL FPS GUI Adaptive Application Engine Bits per pixel coder decoder Component Object Model Communication Server 2000 Do Not Disturb Digital Subscriber Line Frames Per Second Graphical Use
232. to Hold Classic Personal Communicator the flashing Hold button The Hold button Client stops flashing Sometimes you may not be able to retrieve a call For example the caller you put on hold can place you on hold as well Tip If you retrieve a held call while on another call the client automatically places the active call on hold NN48111 121 Multimedia communication Standard 75 Parking a call Tip This procedure is specific to Standalone users The Park Call button allows you to place a call on hold so that someone else can retrieve it You can have the call returned to you if it is not picked up after a specified amount of time This service must be assigned to you You can park a call in a general lot for general retrieval or park a call for a specific user To park a call 1 Make a call or answer an incoming call 2 Select the option to park the call In this interface Click Standard Personal Communicator Client More Park Call Classic Personal Communicator Client Park Call 3 From the Park Call window select Park in general lot if you wish to hold the call for any user in the domain to retrieve it 4 Click OK The Call Parked window appears providing you with a call park token 5 From the Park Call window select Park against a user if you wish to hold the call for a specific user 6 Click OK The user you designate to ret
233. trol and multimedia portion of calls The following changes were made based on this feature e Modified Setting up Nortel IP Phones optional on page 209 e Added Setting your Nortel IP Phone for UNISTIM on page 210 e Added Setting your Nortel IP Phone for SIP on page 211 e Deleted Starting your MeetMe Conference bridge section from Multimedia communication on page 59 e Deleted Using the Short Message Service from Multimedia communication on page 59 e Deleted Setting SMS preferences from Advanced set up on page 177 Softclient Portfolio Refresh Phase 3 Softclient Portfolio Refresh Phase 3 introduces further enhancements in user interface elements and new specialized features The following changes were made based on this feature e Added Personal Communicator Client without voice on page 23 e Updated the screen shot in Navigating the Personal Communicator Client on page 43 e Added a tip to Making a call on page 60 e Added a tip to Conference calling on page 79 NN48111 121 Welcome Standard 17 Added Querying the presence of a user in an instant message conversation window on page 87 Added Clearing your instant messages history on page 89 Added a tip to Using voicemail on page 91 Added the missing link for Creating custom presence state notes on page 104 to Managing your presence on page 103 Added a tip to
234. tton to listen to the wav file after you have selected it 3 Click OK you do not have access to these Sounds settings Play this sound when a Tip If your Personal Communicator Client is not enabled for voice then call is received Play this sound when ringing remotely Play this sound when a call has finished and Play this sound for call waiting Setting up video preferences optional You can choose various video settings to suit your particular needs The pre configured values in the Video settings window apply to most users An expert user may choose to configure custom settings Access to the video settings depends on whether this service is assigned to you If you do not have video support then you cannot alter the video settings Remember to register before trying to alter these settings Converged Desktop users do not have access to video NN48111 121 Advanced set up Standard 189 Setting up video To set up video 1 Select Tools Preferences Video to display the Video settings window Personal Communicator User Preferences User Connection Network Audio Devices Audio Sounds Voice Mail IP Phone FileExchange Presence Instant Messaging Display Calls System Miscellaneous User Interface MS Office NORTEL x Video Select one of the following pre configured settings for video or use a custom setting IF video is selected and no camera is available on this comp
235. u wish to make Begins an IM conversation with another party Share Whiteboard 5 This can be done from the main window without an active session running Allows you to gt e make a video call e start your camera e preview your camera gt Allows you to send a file to a user with whom you are on an active call This can be done from the main window without an active session running The More commands button allows you do the following depending upon the services and service profiles assigned to man you for each service wherever applicable Broadcast IM e Send a broadcast IM by launching the Instant Message Chat Session window which opens your personal directory allowing you to ntact Retrieve Parked Cal select multiple users for sending them an instant message Transfer Cipboard simultaneously al Active J ashe e Launch the Chat Room window that allows you to create a new chat room or join an existing chat room e Display the Retrieve with ID window to enable you to retrieve a call from a general lot when you enter the call park token information e During a call you can transfer clipboard send a web page and share whiteboard with the other user If you are not ina call these options are hidden NN48111 121 Getting started Standard 49 The following table shows the buttons available from the Classic Personal Communicator Client interface Classic in
236. uence 3 Select the installation options that you desire Click Next to proceed At the final dialog click Install to proceed with installation If your operating system is Vista two UAC windows appear If you started this program continue E Nortel PC Client Nortel Networks Corp vent User Account Control helps stop unauthorized changes to your computer NN48111 121 Standard Getting started 33 6 If you see the two UAC windows click Continue A standard Windows Security dialog appears Windows Security Would you like to install this device software Name Nortel Network Service B Publisher Nortel Networks Corp Always trust software from Nortel Networks __ Install Corp You should only install driver software from publishers you trust How can I decide which v i ii yare is saf fi 7 Click Install A final Client installation dialog appears with options for launching 8 Select your desired options Click Finish to complete the installation procedure Tip Administrator privileges are required from users in order to install clients After the installation clients can be run in standard user mode It is important to note that if the UAC mode is turned off the standard user will not be prompted for an administrator user s password required for successful installation which will cause installation failure Launching the Personal Communicator C
237. umber in its address book entry then an option to call the Friend at the home phone number also appears on the action menu Adding an entry as Friend To mark a personal address book entry as a Friend 1 Click Directory on the Personal Communicator Client main GUI or select View Directory from the main menu to bring up the Directory display pane 2 Right click on the Directory entry and select Friend to mark this entry as a Friend The selected entry is now marked as a Friend and appears under a different menu In this interface Friend entry appears in Standard Personal Communicator Client Personal Contacts entries Classic Personal Communicator Client Friends Online display pane Personal Communicator Client User Guide Standard 142 Managing your contacts and calls 3 Select View Friends from the main menu or select one of the following options In this interface Click Standard Personal the Personal Contacts tab Communicator Client Classic Personal the Friends Online icon on the main toolbar Communicator Client The window expands to show all your Friends entries The newly added Friend now appears in the display pane Removing a Friend To remove a Friend from your personal address book 1 Select the entry you marked as your Friend 2 Right click on the entry and select Friend to mark this entry as not a Friend The checkmark against the Friend icon
238. unication Server 2000 Adaptive Application Engine Overview Services and Features NN10399 104 Access to Assistant Console depends on whether this service is assigned to you Displays the Retrieve with ID window to enable you to retrieve a call from a general lot when you enter the call park token information Displays the User Preferences window that allows you to adjust the Personal Communicator Client settings to suit your need Personal Communicator Client User Guide Standard 50 Getting started Displays the Send File window that allows you to send one or more files to another user Displays the Sharing if enabled window that allows you to start a sharing conversation with another user The Personal Communicator Client allows you to e Send File s e Share a Whiteboard e Send Web Page s e Transfer Clipboard data oa Launches your system default web browser application and allows you to access call screening and routing functions Launches your system default web browser application and allows 9 you to access the Personal Agent Launches the Chat Room window that allows you to create a new A chat room or join an existing chat room Status buttons The status buttons display important information and provide quick access to the features of the Personal Communicator Client The following table shows the status buttons available from the Standard Persona
239. ups button In this interface Click Standard Personal the gt button and select Edit Groups Communicator Client Classic Personal Edit Groups Communicator Client The Personal Communicator Client displays the Groups window 3 Select the lt Add New Group gt label and type in the name of the new group 4 Press Enter The group name is added to the list of groups Tip You can create additional groups without closing the Groups window Repeat Step 3 and Step 4 for each new group name you wish to create 5 Click Close when you are done adding new group names NN48111 121 Standard Managing your contacts and calls 125 Renaming a group in your personal address book The Personal Communicator Client allows you to rename groups in your personal address book If a group that contains address book entries is renamed then all the entries are automatically moved to the renamed group To rename a personal address book group 1 Click Directory on the Personal Communicator Client main GUI or select View Directory from the main menu to bring up the Directory display pane 2 Select the Edit Groups button In this interface Click Standard Personal the gt button and select Edit Groups Communicator Client Classic Personal Edit Groups Communicator Client The Personal Communicator Client displays the Groups window 3 Double click on the group you wish to
240. ur video camera from the Video Driver drop down list It is probably Microsoft WDM 3 Click Source after video appears This usually produces a multi tab window that has controls to tune video color and brightness Operate the controls until you are satisfied with the image Click OK to close the camera controls Click OK to close the Video Configuration window Click OK to close Preferences NN48111 121 Standard Troubleshooting 251 Adding a new video camera First make sure that the Personal Communicator Client has permission to perform video telephony Go to Tools Preferences Video If all of the controls are dimmed and non operational you may not have logged into the network use the Login menu If you have logged on to the network that is if there is a green light on your Login menu your service profile does not include video Contact your service provider or administrator If the video controls are enabled make sure that the Client has been configured to send receive video by verifying that the Video Disabled selection is NOT selected Just click on another setting to set up video if video was disabled No CODECs video message The camera may need to be manually configured as follows 1 Goto Tools Preferences Video and click Configure 2 If video does not appear in the Video Configuration window select your video camera from the Video Driver drop down list It is probably Microsoft WDM
241. ure transitions the Personal Communicator Client into a mandatory Do Not Disturb DND mode This results in rejecting all new inbound requests Requests subject to rejection include such things as new calls instant messages collaborations After the operator disconnects the call the Personal Communicator Client disables this DND behavior For IM sessions started before users set DND to active both sides can continue messaging but others cannot create new IM sessions The user who sets DND may then need to talk with a user and can start a new IM session where both sides can message each other Client Collaboration Active collaboration sessions those created before an emergency call will be cancelled if the Personal Communicator Client establishes a call to the emergency operator Remote participants of the collaboration observe the cancelled collaboration as if the user had clicked Stop on the collaboration session window Personal Communicator Client Set When you use a Nortel IP Phone to make an E911 call the behavior of the set changes during that call to prevent the caller from disconnecting the call or initiating any features while on an active call Personal Communicator Client User Guide Standard 56 Getting started When the system establishes an emergency call that system modifies the Nortel IP Phone in the areas shown in the following table Feature Behavior Do not disturb DND The
242. use Co browsing you must have a compatible browser application running Nortel recommends Internet Explorer version 6 0 and above or Firefox version 2 0 and above To activate co browsing when pushing a web page 1 Select the Enable auto web push check box from the Confirm Web Push window Confirm Web Push x Q Do you want to send this Web page location l http www nortel com IV Enable auto web Yes No The Personal Communicator Client automatically sends all subsequent pages you view to the other computer Personal Communicator Client User Guide Standard 154 Sharing While co browsing auto web push is active the Send Web Page button flashes in the sharing control pane for the Conversation window While co browsing keep in mind that when you click on a new web site another URL the user on the remote PC is also able to see this web site the new URL However if you select a link and go to another page on the same URL the user on the remote PC does not see the updated page If the Personal Communicator Client receives a web page while auto web push is active it deactivates auto web pushing This prevents two Personal Communicator Client systems from getting into a web pushing loop with each other Transferring files The Personal Communicator Client lets you send and receive files to and from another user s Personal Communicator Client Once a conversation has been successfully started
243. uter video from other users will be displayed O Do not send or receive video on my calls Overy low bandwidth Dialup Modem Olow bandwidth ISDN Cable Modem or DSL O Medium bandwidth High Speed LAN High bandwidth High Speed LAN Overy High bandwidth Very High Speed LAN O Custom setting V Restrict video to receive only operation OK Cancel 2 Select the video configuration that most closely meets your needs The following table lists the video configuration settings Video setting Description Very low bandwidth Enables video telephony over dialup This configuration uses a small video window and produces a video bit rate around 10 kbit s to 20 kbit s for Nortel proprietary video and 10 kbit s for H 263 Low bandwidth Enables video telephony over ISDN DSL Cable modem This configuration uses a small video window and produces a video bit rate around 60 kbit s to 120 kbit s for Nortel proprietary video and 64 kbit s for H 263 Medium bandwidth Enables video telephony in an office using a 10 100 Mbit s LAN This configuration uses a medium sized video window and produces a video bit rate around 150 kbit s to 300 kbit s High bandwidth Enables video telephony in an office using a 10 100 Mbit s LAN This configuration uses a large video window and produces a video bit rate around 400 to 800 kbit s This video is suitable for overhead projection Personal Communicator Client Us
244. video and simultaneous voice and sharing sessions e 2 0 or higher GHz Pentium 4 or equivalent processor e Windows 2000 Windows XP or Windows Vista e 56 Kbit s modem or faster network connection Cable modem DSL 10base T Ethernet connection will provide a better user experience e Broadband internet connection of sufficient speed See Setting your connection speed on page 180 e 64 MB free RAM This requirement is in addition to the memory requirements of the OS and other concurrent applications e 50 MB free hard disk space e 800x600 16bpp 65 536 colors VGA or better video graphics card mouse e full duplex sound card with speakers external or built in e separate USB headset or analog headset with built in microphone NN48111 121 Standard Getting started 29 With speakers connected to the PC sound card you will be able to send the ringing alerting sounds through the PC s speakers and use a USB headset for voice and audio while on a call This will enable you to be away from your desk and still be able to hear an incoming call with this combination Otherwise the alerting tones would only get played through the headset if this combination is not used or if an analog headset non USB headset that connects directly to your PC s sound card is used For more information see Selecting audio devices on page 183 Best performance hardware and operating system requirements The following confi
245. vite button from the Topic window Communicator Client The Invite Participants window appears Personal Communicator Client User Guide Standard 174 Using the IM chat room 2 Select the name you wish to invite into a chatroom and click Add In this interface Select names from Standard Personal Personal Contacts Recent or Directory Communicator Client tabs Classic Personal Friends Recent or Directory buttons Communicator Client The name you selected appears in the Participants field 3 Click Invite Receiving an invitation to join a chat room If you are invited to join a chat room you have the choice to accept decline or ignore the invitation from the Chat Invitation window xl Cindy Jones has invited you to join the MCSDocTeam chat room Receive time Mon May 03 12 25 57 CDT 2004 amp G 1 Select one of the following options Click To Accept join the chat room Accepting an invitation notifies all participants in the chat room that you have joined the chat room Decline or Decline with reject the invitation reason Declining the invitation notifies your friend that you declined the invitation Ignore ignore the invitation When you select this option the request for invitation times out after a certain time When the request times out the person who sent you the invitation receives the following message User did not respond to y
246. w you do not have to enter the instant message recipient address using the Instant Message address window 5 Type your message in the instant message control pane If you want you may format the text by using the font control button 6 Press Enter on your keyboard or click SEND in the instant messaging control pane from an external IM community For example if you are exchanging instant messages with your Yahoo contact then you cannot exchange instant messages with your AOL contact Tip Remember you cannot chat with multiple contacts simultaneously Personal Communicator Client User Guide Standard 86 Multimedia communication Replying to an instant message When you receive an instant message it appears in an IM conversation window from the sender To reply to the instant message 1 Type your message in the instant message control pane If you want format the text by using the font button 2 Press Enter on your keyboard or click SEND in the instant messaging control pane Your message appears in an IM Conversation window of the person who sent the instant message Tip Remember you cannot chat with multiple contacts simultaneously from an external IM community For example if you are exchanging instant messages with your Yahoo contact then you cannot exchange instant messages with your AOL contact Sending an instant message during a call To send an instant message during an
247. w or existing personal address book entry 1 Click Add Contact in the Directory display pane A new Contact Details Edit window appears or right click on an existing address book contact name and select Edit Enter the data for the new address book entry in the appropriate text field Locate your wav ring tone file as shown in the following table In this interface Select Standard Personal the button under the Communicator Client Custom Ring field Classic Personal the button beside the Communicator Client Ring field A navigation window opens Navigate to the directory location of your wav ring tone files and select a file Click Open The file path to the ring tone appears in the field Incoming calls from this contact will sound this ring tone Click the gt button to hear the ring tone you have selected Personal Communicator Client User Guide Standard 122 Managing your contacts and calls 7 Click Save Viewing a personal address book entry To view the details of a personal address book entry Select the Directory entry 2 Right click on the Directory entry and select View Details from the shortcut menu of available actions The Personal Communicator Client displays a Contact Details window for the selected entry Tip You can initiate a call to a specific number or address shown in the Contact Details window by clicking on the highlighted field
248. wn list Preferred Contact specifies the preferred method of calling the contact When you call a contact in Directory or Friends Online windows by double clicking on the entry or by right clicking on the entry and selecting Call lt contact gt from the shortcut menu the preferred contact field is dialed Personal Communicator Client User Guide Standard 120 Managing your contacts and calls The information you add as your contact s nickname is displayed where of the Personal Communicator Client PCC applicable in all modes By default the preferred method of contact is the contact s SIP address Other possible values are Home Phone Business Phone Mobile Pager and Fax Tip If you do not number provided specify a SIP address the Personal Communicator Client generates one using the preferred contact field that you specify For example if the preferred contact is Home Phone with number 555 5555 a SIP address like 5555555 domain com is generated Nortel does not guarantee that the SIP address generated will be valid and usable for example for making calls or marking as friend If you create a contact without specifying a SIP address all that Nortel can guarantee is that you will attempt to call that contact at the preferred 4 Ifyou want to place this entry in a directory group select the group as shown in the following table In this interface Select Standard P
249. work proxy This information should have been provided to you by your service provider Proxy Address 4747 47 47 Domain Name yourdomain com N TEL Back Next gt In the Connection page verify that your IP address is shown Also select the connection speed that best matches your network connection speed Remember the default speed is Medium Personal Communicator Config Wizard Connection Tf more than one IP address is defined on your PC select which IP address the PC client will use 47 47 48 48 x Choose the option that best matches how you connect to the Internet Clow Speed Dialup ISON VPN or Cable DSL with less than 128 kbps uplink O Medium Speed Cable DSL with greater than 128 kbps uplink Qhigh Speed LAN or Cable DSL with at least 384 kbps uplink NORTEL Back Leti Fina Personal Communicator Client User Guide Standard 36 Getting started The Audio Test Call page is where you can test your microphone and speakers to ensure proper audio send and receive levels Tip Converged Desktop users can click Next to skip the Audio Test Call p step Personal Communicator Config Wizard Audio Test Call Press Start and begin talking into your microphone You should be able to hear your voice coming out of the speakers Press Stop when you are finished Transmit voice lt i M Tf the transmit voice lights do not move the microphon
250. xits The default is that this feature is activated This step is optional NN48111 121 Advanced set up Standard 211 6 7 Check whether the Personal Communicator Client routes voice to from the Nortel IP Phone for private IP addresses This option may be required if you are using a private LAN in a home office This is not usually required for work office use The default for this feature is not active Click OK Setting your Nortel IP Phone for SIP To set up your Nortel IP Phone for SIP 7 Select Tools Preferences IP Phone Check Use the IP telephone for voice instead of PC to indicate that you want the Nortel IP Phone to provide voice while the PC provides advanced IP and multimedia services From the Phone Type drop down list select SIP Phone Select either All my SIP Phones or A specific phone In the Phone contact drop down list select the desired IP Phone contact This option is enabled only when you are configuring a specific phone Select Ring phone to ring the selected IP phone This option is enabled only when you are configuring a specific phone Click OK Setting up file exchange settings optional To set up file exchange settings Personal Communicator Client User Guide Standard 212 Advanced set up 1 Select Tools Preferences FileExchange User Preferences User Connection Network Audio Devices Audio Sounds Video Voice Mail IP Phone Presence I
251. y and conferencing services may not work properly For example the location you choose determines where you are during an emergency If you choose Other as your default location and you have to make an emergency call the emergency call may route to the incorrect Public Safety Answering Point PSAP 8 Click OK If you choose Other for location the following warning box appears indicating that in case of an emergency your physical location information will be unavailable Default Location Selected x Your location is set to a default value This selection may affect emergency services You may reset your location at any time by selecting the change location button on the User tab in the Preferences or by clicking the location on the main GUI T Don t show me this message again Check Don t show me this message again to prevent this warning box from appearing when you log on to the Personal Communicator Client Click OK Setting your connection speed The Connection preferences allow you to select the connection speed to the Internet is enabled for voice Tip This option is only available if your Personal Communicator Client To set your connection speed NN48111 121 Advanced set up Standard 181 1 Select Tools Preferences Connection to display the connection speed window User Preferences User Network Audio Devices Audio Sounds Video Voice Mail IP Phone FileExc

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