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WhatsUp Gold v16.2 Wireless User Guide

1. Station ID The default value is the station s assigned unique MAC address The associated OID is 1 2 840 10036 1 1 1 1 Carrier Set Lists the WAP radio frequencies that are in operation The associated OID is 1 3 6 1 4 1 9 9 272 1 1 2 1 1 1 Receive Errors ACK Failures Lists the number of times the Transmission Control Protocol acknowledgement ACK is not received when expected The associated OID is 1 2 840 10036 2 2 1 9 FCS Errors Lists the number of times a Frame Check Sequence FCS error is detected in a received MAC Protocol data unit MPDU The associated OID is 1 2 840 10036 2 2 1 12 WEP Undecryptable Lists the number of times a frame is received with the Wired Equivalent Privacy WEP subbox of the Frame Control box set to one and with the WEPOn value for the key mapped to the Transmitter s TA s MAC address This indicates that the frame should not have been encrypted or that frame is discarded due to the receiving station STA not implementing the privacy option The associated OID is 1 2 840 10036 2 2 1 14 Frame MAC CRC Errors Lists the number of times a frame received has any Message Authentication Code cyclic redundancy check MAC CRC errors The associated OID is 1 3 6 1 4 1 9 9 272 1 2 1 1 1 2 SSID Mismatches Lists the number of times a beacon or probe response frame is received for which the Service Set Identifier SSIDs in the frame do not match any of the supported SSIDs The associate
2. Sort by duration Sort by ssid Sort by mac Sort by Percent seen asc Sort by Percent seen desc am EL Note If Current is selected as the reporting interval the Rogues page can only be sorted by SSID or MAC address Rogues can be excluded from the display if they are known devices or if you are certain they pose no threat to your network When a rogue is excluded from the list existing data for that rogue is now hidden from both the rogues page and the rogue count performance and dashboard reports Additionally any applicable thresholds in Alert Center will no longer report trigger alerts for the rogue and Wireless no longer collects data for that rogue when wireless devices are polled If you remove the rogue from the excluded rogues list there will be a gap in data for that rogue between time of initial rogue exclusion and inclusion back into the rogues page To exclude devices 1 Click the check box to the left of each of the devices you want to exclude from the list 2 Click Exclude Rogue Selected devices are removed from the list For more information on managing excluded rogues see Add to Excluded Rogues on page 24 and Manage Excluded Rogues on page 23 22 WhatsUp Gold v16 2 Wireless User Guide To search for a specific device 1 Enter an SSID or MAC Address in the search ssid or mac box 2 Click Enter The rogues list is filtered to display only devices matching your search criteria or Click the ico
3. WhatsUp Gold v16 2 Wireless User Guide Welcome to WhatsUp Gold Wireless Wireles S VOI VI OW oyrini uran n A E E EA E OTO ATTO ENO catchers 1 SUID DOMEC WITCIGSS CVI CE Saner EE ET ER 1 Wireless AC COSSTOIINCY nusra anr n aa ea e EEE EE EEEE EE E ERN E 3 Using WhatsUp Gold Wireless Discovenng Wireless CEVICES mrana na a N a O A AEAN 4 Modifying wireless device role settings eisirean REA AORA 6 Addingexisting devices TO Wireless ssssonicusneononn ni aa a 7 Managing Devices Irele Sinensis aar ET A E 7 WAT E PE E EAEE E T O E E EEE TETEE ART D E EAE E EE E T 8 Perran O ana N 11 RU TAA A E A E EE EAA E E EEE E E OENE E E EES 18 ROGUE ain A T A ANO ENS 21 LOG E E oon laccestseentaceaataetsetss taal tes 25 Wireless Reporting Using Wireless Dashboard Reports ccesesssscsssssssesssssssssssssssesesescsessssssssssssesesesesesesesesessesesesesesescsescsessseeseeess 27 About the Wireless Bandwidth report ccsssssssssssssssssescsssssssesesesescsesesesesesesesesesceeseseseseseseseseseseseses 29 About the Wireless Bandwidth Summary repOft e ssseessesssesseesseessessesssessseenseoseesseesseosseosesserssersseesss 29 ADOUT THe WIFEleSS GITENT COUNE Tepon 29 About the Wireless ROQUE COUNT FePOPt cessssssssssssesssssssssssssscscscssssssssesesescsesesesessscssssssseesesessscseeses 30 ADOUt THE WIFEIESS RSS GEDONt sickest acc actin rari tetera aan entasaands 30 About the Wireless System Summary report cssse
4. Click any Data collection enabled hyperlink under Data collection to access the Wireless Data Collection configuration dialog For more detailed configuration dialog instructions see Wireless Data Collection Configuration Dialog on page 42 A Caution When determining settings for data retention schedules make modifications based on your network size Consider that specificity is lost as data is rolled up from raw to hourly data and from hourly to daily data Keeping raw data for less time may improve performance Wireless Data Collection Configuration Dialog 1 Click the Enable data collection check box to enable Rogue data collection 2 Inthe Raw Data entry box enter the desired amount of time to keep raw data and use the adjoining list to select the desired unit of time The default is 12 hours for all device types 3 Inthe Hourly Data entry box enter the desired amount of time to keep hourly data The default is 3 days for all device types except for Clients which is 15 days 4 Inthe Daily Data entry box enter the desired amount of time to keep daily data The default is 90 days for all device types except for Clients which is 60 days 5 Click the check box to the left of any device type to which you would like to apply these settings 6 Click Save Configuring Wireless Excluded Rogues List The Wireless Excluded rogues list application setting interface allows you to access the Excluded Rogues list in order to manage existing and
5. WhatsUp Gold v16 2 Wireless User Guide You can click on any icon on the map page to launch a dialog containing detailed information about that device Clicking on a Controller icon displays the following active information MAC The MAC address specific to the controller IP The IP address assigned to the controller Manufacturer The brand name of the controller Model The specific name and or number assigned to this type of controller by the manufacturer Location The physical location of the controller hardware Serial Number The unique identification number assigned to this specific controller by the manufacturer CPU Utilization The current percentage of CPU usage by the controller Memory Utilization The current percentage of memory usage by the controller managed APs The total number of access points managed by the controller managed SSIDs The total number of SSIDs managed by the controller associated clients The total number of clients currently connected to access points managed by the controller rogues detected The total number of rogue devices currently detected by access points managed by the controller i a Clicking on an autonomous access point icon g displays the following active information MAC The MAC address specific to the access point IP The IP address assigned to the access point rogues detected The number of rogue devices currently detected by the access point
6. and the remaining columns are user configurable You can configure the dashboard report to display the following parameters in addition to the default attributes MAC Address Signal Strength Data Rate Connected Since SSID Bytes Sent Bytes Received Duplicate Packets MSDU Retries MSDU Fails WEP Errors for each wireless device MIC Errors and MIC Missing Frames The following wireless client information is available in this report by default Name Lists the wireless device name This is the Cisco IOS device hostname if the other end of the association is a bridge access point or repeater If it is a wireless client this is the configured client name If this value is not available then a lookup of the client s manufacturer is done based on client s MAC address The associated OID is 1 3 6 1 4 1 9 9 273 1 2 1 1 13 IP Address Lists the wireless device IP address The associated OID is 1 3 6 1 4 1 9 9 273 1 2 1 1 16 SSID Lists the Service Set Identifier SSID or assigned device name associated with the radio interface to broadcast its identity The associated OID is 1 3 6 1 4 1 9 9 272 1 1 1 6 1 2 T ii Note There can be multiple SSIDs for each radio MAC Address Lists the wireless device Media Access Control MAC address physical address Signal Strength Indicates the connection strength of the wireless device to the WAP Each bar indicates 20 signal strength The associated OID is 1 3 6 1 4 1 9 9 273
7. 1 3 1 1 3 33 WhatsUp Gold v16 2 Wireless User Guide Signal bar Signal Strength wad None 000 Poor ond Fair ound Good aul Very Good aul Excellent Data Rate Indicates the current data transmit rate for this client Rate value is within the range from 2 to 127 corresponding to data rates in increments of 500 kb s from 1 Mb s to 63 5 Mb s The associated OID is 1 3 6 1 4 1 9 9 273 1 3 1 1 1 Connected Since Lists the time that the wireless device connected to the WAP The associated OID is 1 3 6 1 4 1 9 9 273 1 3 1 1 2 The following wireless client information is available as options for this report Bytes Sent Lists the number of bytes sent by the wireless device to the wireless access point WAP The associated OID is 1 3 6 1 4 1 9 9 273 1 3 1 1 9 Bytes Received Lists the number of bytes received by the wireless device from the wireless access point WAP The associated OID is 1 3 6 1 4 1 9 9 273 1 3 1 1 7 Duplicate Packets Lists the number of packets sent by the client received by the WAP for which the Sequence Control box in the packet header indicates that the packet is a duplicate The associated OID is 1 3 6 1 4 1 9 9 273 1 3 1 1 10 MSDU Retries Lists the number of times a MAC Service Data Unit MSDV is successfully transmitted after one or more retransmissions for this client The associated OID is 1 3 6 1 4 1 9 9 273 1 3 1 1 11 MSDU Fails Lists the number times a MAC Service Data Unit MDSU is not t
8. Manufacturer The brand name of the access point Model The specific name and or number assigned to this type of access point by the manufacturer Location The physical location of the access point hardware Serial Number The unique identification number assigned to this specific access point by the manufacturer Software Version The number indicating the software release running on the access point CPU Utilization The current percentage of CPU usage by the access point Memory Utilization The current percentage of memory usage by the access point Tx The current transmission speed of data sent in bytes per second Rx The current transmission speed of data received in bytes per second WhatsUp Gold v16 2 Wireless User Guide TA iS Average RSSI The average received signal strength of all clients on the access point expressed as a percentage Average SNR The average signal to noise ratio of all clients on the access point expressed as a percentage SSIDs The number of Service Set Identifiers on the access point The number of clients seen on the access point Note Below the SSIDs listing the name of each individual SSID is displayed with the number of clients connected to that SSID A Clicking on a lightweight access point icon amp displays the following active information E iS Managing WLC The name of the Wireless LAN Controller managing the access point MAC The MAC address specific to the acces
9. WhatsUp Gold Wireless and WhatsUp Gold Virtual as well as the Discovery console are not affected by the settings in the Regional settings dialog in the WhatsUp Gold console Instead the date time format for these areas of the WhatsUp Gold interface are automatically adjusted based on the browser regional language selection Wireless accessibility Your ability to manage wireless infrastructure devices is determined by your user rights To view data in WhatsUp Gold Wireless the Access Wireless option must be selected under your WhatsUp Gold user profile However having only Access Wireless user rights prevents you from seeing controls or options applicable to including excluding or managing rogues To actively manage wireless infrastructure devices the Configure Wireless option must be selected as well For detailed information on user rights see Adding and editing user accounts and About user rights in the Ipswitch WhatsUp Gold help Using WhatsUp Gold Wireless In This Chapter Discovering wireless COVICES ccsssssssssssesssesscscssscssscssssssssssssesesesescacseassesessesess 4 Modifying wireless device role settings s sssessseesssesssesssessserossesssersseesssee 5 Adding existing devices to Wireless ssessesseessessesseesesseessesseessesseoseeseesseosee 7 Managing Devices in Wireless ssesssessessesssessessessessessecsseeseesseoseeseessessessesseese 7 Discovering wireless devices Wireless infrastructur
10. default is 2 seconds 4 Inthe SNMP retries data entry box enter the desired number of times to retry polling wireless infrastructure devices for SNMP data The default is 1 5 Inthe Log expiration data entry box enter the desired interval for log information to be retained in Wireless The default is 365 days 6 Inthe Session timeout data entry box enter the desired time of inactivity to be reached by a client before statistics for that client are associated with a new session The default is 10 minutes 7 Inthe Max devices in tree data entry box enter the maximum number of devices you want the tree to display To display no limit to the number of devices displayed enter a value of 1 8 Click Save MN lH Note Increasing the Wireless polling interval does not change wireless threshold configurations in WhatsUp Gold WhatsUp Gold will return identical results for applicable wireless infrastructure devices until the next global polling interval Configuring Wireless Data Collection The Wireless Data Collection application settings interface allows you to enable data collection from wireless infrastructure devices and configure data retention schedules Data collection settings can be configured for the following Rogues AP Statistics Client Statistics CPU Memory Data 41 WhatsUp Gold v16 2 Wireless User Guide am LL Note In order to collect client statistics you must enable data collection for AP statistics
11. the Aironet Current Details report This home level Wireless Details dashboard report displays a variety of hardware and data details about the selected wireless access point WAP If the WAP includes support for multiple radios for example 802 11g and 802 11n devices the values for each radio are provided in a separate column maximum of three radio columns You can also click the WAP device name link at the top of the report to access the device status report For more information see Understanding the Device Status dashboard If you use the WhatsUp Flow Monitor plug in with WhatsUp Gold you can click the 8 icon to drill down into the Flow Monitor reports for specific source and destination information about the wireless device and its conversation partners The following wireless client information is available in this report by default Station ID The default value is the station s assigned unique MAC address The associated OID is 1 2 840 10036 1 1 1 1 Connection Count Lists the active devices associated with the WAP on each of the IEEE 802 11 interfaces Possible active devices include wireless clients repeaters and bridges The associated OID is 1 3 6 1 4 1 9 9 273 1 1 2 Max Client Stations Indicates the maximum number of WAP stations IEEE 802 11 that may associate with this radio interface The associated OID is 1 3 6 1 4 1 9 9 272 1 1 1 1 1 7 Role Indicates the role of this station For example Root ac
12. to save changes To delete a group 1 Click Delete to the right of the group you want to remove 2 Click OK 43 WhatsUp Gold v16 2 Wireless User Guide More information Finding more information and updates The following are information resources for WhatsConfigured This information may be periodically updated and available on the WhatsUp Gold web site http www whatsupgold com support index aspx Release Notes The release notes provide an overview of changes known issues and bug fixes for the current release The release notes are available on the WhatsUp Gold web site http www whatsupgold com WUG162releasenotes Application Help for the console and web interface The console and web help contain dialog assistance general configuration information and how to s that explain how to use the features The Table of Contents is organized by functional area and can be accessed from the main menu or by clicking Help in the console or the icon in the web interface Additional WhatsUp Gold resources For a listing of current and previous guides and help available for WhatsUp Gold products see the WhatsUp Gold web site http www whatsupgold com support guides aspx Licensing Information Licensing and support information is available on the WhatsUp Customer Portal http www whatsupgold com wugCustPortal The web portal provides enhanced web based capabilities to view and manage Ipswitch product licenses Technical S
13. 6 2 Wireless User Guide To add Wireless dashboard reports 1 Inthe title bar of the dashboard pane click Add Content The Add Content pane appears 2 Select the Wireless folder icon from the grid am EL Note If you are adding one of the Wireless Top 10 dashboard reports select the Top 10 folder instead of the Wireless folder 3 Select the Wireless report you want to add A dialog that previews the report appears 4 Click Add The selected report appears on the WhatsUp Gold home page Repeat this step until you have added all the Wireless dashboard reports you want to include on the WhatsUp Gold home page 5 Click Close 6 Click I m Done at the bottom of the home page Y Tip You can view other Wireless dashboard reports in the preview dialog without returning to the WhatsUp Gold home page by using the PREV and NEXT buttons at the left and right of the dialog Each Wireless dashboard report can be customized to fit your specific needs From any Wireless dashboard report menu select Configure to open the configuration dialog To configure the dashboard report settings 1 Inthe upper right corner of the dashboard report click Menu gt Configure A Configure Report dialog appears 2 From this dialog you can Modify the Report name Specify the devices for which the report displays data Select a predefined date range Set the height and width of the report Choose between a graphical or tabular display Ch
14. Lists the current regulatory domain The associated OID is 1 2 840 10036 4 1 1 2 Carrier Set Lists the WAP radio frequencies that are in operation The associated OID is 1 3 6 1 4 1 9 9 272 1 1 2 1 1 1 Current Channel Lists the number of the current operating frequency channel The associated OID is 1 2 840 10036 4 11 1 1 Beacon Period Lists the number of time units TUs that a station uses for scheduling Beacon transmissions This value is transmitted in Beacon and Probe Response frames The associated OID is 1 2 840 10036 1 1 1 12 Antenna Diversity Indicates the type s of wireless antennas used in the WAP Support for diversity encoded as X 01 diversity is available and is performed over the fixed list of antennas defined in dot11DiversitySelectionRx X 02 diversity is not supported X 03 diversity is supported and control of diversity is also available The associated OID is 1 2 840 10036 4 2 1 2 WEP Enabled When listed as true indicates that the IEEE 802 11 Wired Equivalent Privacy WEP option is implemented The associated OID is 1 2 840 10036 1 1 1 7 Max WEP Data Rate Lists the maximum transmit bit rate supported by the radio when using WEP encryption The associated OID is 1 3 6 1 4 1 9 9 272 1 1 1 1 1 4 Cisco Ext Enabled When listed as yes indicates that the Cisco Aironet extensions to the basic IEEE 802 11 protocols are enabled The associated OID is 1 3 6 1 4 1 9 9 272 1 1 1 1 1 2 VoIP Ext Enabled When
15. Select the radio button for either MAC Address or MAC Prefix to set the group Entry Type Click Assign 1 2 3 4 5 For information on creating client groups see Configuring Wireless Client Groups on page 42 Client Details The client details interface displays the following data for the selected time interval Client name and MAC address Bandwidth data Individual session details Note A client s overall Percent Connected is not an average of each Percent Connected displayed below it in the expanded client s polling detail Each instance of Percent Connected is in direct relation to the associated times under First Seen and Last Seen Caution Polling interval and data retention settings affect session time and detailed polling information reported displayed for a client When determining settings for data retention schedules make modifications based on your network size Consider that specificity is lost as data is rolled up from raw to hourly data and from hourly to daily data Keeping raw data for less time may improve performance Example A client is connected to a specific access point from 10 05 to 10 20 and again from 10 35 to 10 55 on February 1st 2012 When the raw data is rolled up to hourly you will know a device was connected for 50 minutes between 10 05 and 10 55 but will no longer be able to determine when the gap occurred within the hour The Clients page will display a Start Time of 2 1 2012 10 05 AM an En
16. T employees and by Research and Development employees Access the Performance page and view the Bandwidth report by Client Group From here you can see at a glance which department used the most bandwidth within a specific time frame The Wireless Client Groups application setting interface allows you to manage user created client groups consisting of wireless infrastructure devices on your network Entries in a Client Group can be the specific individual MAC address of one client device or the MAC prefix shared by multiple devices To view create modify or delete client groups click Manage to launch an interface displaying a table of existing client groups appears For detailed client group configuration instructions see Wireless Client Groups Interface on page 43 Wireless Client Groups Interface To view the clients associated with a specific group click the icon to the left of the group name The main line item expands to show a list of each client s MAC address To add a new client group w 1 Click Add new group to launch the Add new group dialog 2 Enter a name for the new client group 3 Enter or copy and paste a delimited list of MAC addresses and or MAC prefixes in the applicable data entry box 4 Click Update The client group appears in the Manage Client Groups table To edit a group name 1 Click Edit to the right of the group you want to modify 2 Enter the updated group name in the data entry box 3 Click Update
17. Traffic In represents data received by the access point from the client and Traffic Out represents data sent from the access point to the client When View by SSID is selected Traffic In represents data received by an access point associated with a particular SSID Traffic Out represents data sent from an access point associated with a particular SSID am LL Note If Current is selected as the reporting interval Average Bytes Received and Average Bytes Sent become Bytes Received and Bytes Sent since there is no time span over which to average data When you view the bandwidth report in graphical format the the x axis represents the selected date range and the y axis represents aggregate average traffic for the selected client SSID or access point within the specified time interval Each item on the graph is color coded Click the Show Legend check box below the graph to display the legend listing the device names and corresponding colors am LL _ Note Reported bandwidth data though displayed split between traffic in and traffic out is aggregated As a result the Client Group Client SSID AP Traffic In and Traffic Out line items are always identical and at first glance the report may not appear to be sorted properly The first item in each Client Group Client SSID AP list has the highest TOTAL bandwidth Traffic In Traffic Out the second item has the second highest etc Client Count The Wireless Client Count report displays
18. access points with the highest number of clients discovered on your network during the selected reporting interval Use the navigation tree at the left side of the page to select specific groups or clients from which to display data Client count data for five ten fifteen or twenty access points can be displayed in both tabular and graphical format Additionally you can define a range to only display access points polled during a specific time period using the date button When you view the client count report in tabular format the following information is displayed Device Displays the device name or IP address Select from the View by list at the top of the dashboard report to graph client count data by Client Group SSID or AP Min Displays the lowest number of clients the device connected to at one time within the specified time interval Max Displays the highest number of clients the device connected to at one time within the specified time interval Average Displays the aggregate average number of clients the device connected to within the specified time interval 14 WhatsUp Gold v16 2 Wireless User Guide TA iz Note If Current is selected as the reporting interval Average becomes Client Count since there is no time span over which to average data When you view the client count report in graphical format the x axis represents the selected date range and the y axis represents aggregate average client count for t
19. add new devices to the list To view and make changes to previously excluded rogues click Manage For more detailed information see Manage Excluded Rogues on page 23 To bulk add devices to the Excluded Rogues list using the Add To Excluded Rogues dialog click Add exclusions For more detailed information see Add to Excluded Rogues on page 24 Configuring Wireless Client Groups WhatsUp Gold Wireless allows you to create customized client groups based on MAC addresses or MAC prefixes These groups can be beneficial for hardware comparison and tracking purposes Client groups can be configured to represent device owners by name company department Development IT Quality Assurance vendors or manufacturers Dell HP Apple device types tablets smartphones laptops or any other categorization you find beneficial Additionally a single device can reside in multiple groups to provide more comprehensive organizational options for wireless clients monitored by WhatsUp Gold 42 WhatsUp Gold v16 2 Wireless User Guide Wireless Client Group Usage Examples Create two client groups one representing tablet devices and the other representing laptops Access the Performance page and view the Client Count report by Client Group From here you can see at a glance which device type had the most connected clients within a specific time frame Create three client groups one each representing devices used by Sales employees by I
20. ains a searchable navigation tree on the left side of the page Data for the wireless devices network group or specific scan selected in the tree is displayed on the page along with any devices beneath it in the hierarchy am iz Note By default the navigation tree displays a maximum of 25 devices inside any one group If you select a group with more than 25 devices Wireless displays data for all devices in that group in the pane to the right of the navigation tree To filter the navigation tree using search enter your full or partial search term and click The navigation tree updates to reflect only items matching your search parameters To remove the filter you applied click the Clear Filter hyperlink below the search box am L Note WhatsUp Gold Wireless is only accessible on the web interface however configuring device role settings including wireless device roles must be performed on the WhatsUp Gold console Important Because of the volume of data collected and stored for Wireless we recommended that you use Microsoft SQL Server 2005 Microsoft SQL Server 2008 or 2008 R2 Microsoft SQL Server 2012 or Microsoft SQL Server Cluster 2005 2008 2008 R2 or 2012 to store the data collected by WhatsUp Gold See Installing WhatsUp Gold using advanced options for more information WhatsUp Gold v16 2 Wireless User Guide T IL Note Device cloning is not available for wireless devices TH E Note The date time format in
21. ary report The Bandwidth Summary dashboard report displays basic information on bandwidth usage by wireless infrastructure devices monitored by WhatsUp Gold The following data is displayed The current aggregated data rate of data sent and data received in bytes per second The domain username of the client using the most bandwidth The domain username of the client with the highest total traffic over the past twelve hours About the Wireless Client Count report The Client Count dashboard report displays information on the quantity of wireless infrastructure devices connected to your network The following counts are displayed Client Group SSID AP Displays the group name SSID or access point depending on how the table is grouped Min Displays the lowest number of clients the device connected to at one time within the specified time interval Max Displays the highest number of clients the device connected to at one time within the specified time interval Average Count Displays the aggregate average number of clients the device connected to within the specified time interval 29 WhatsUp Gold v16 2 Wireless User Guide About the Wireless Rogue Count report The Rogue Count dashboard report displays a listing of unknown wireless infrastructure devices seen by access points on your network For each rogue listed the following data is displayed Device Displays the device name or IP address of the access point R
22. as defining which wireless device attributes are collected during polling To modify Device Role Settings 1 Inthe WhatsUp Gold console select Tools gt Discover Devices The WhatsUp Gold Discover Devices dialog appears 2 From the Discover Devices dialog menu select Advanced gt Device role settings The Device Role Settings dialog appears Device Role Settings This dialog allows you to specify the default configuration behavior of the WhatsUp discovery how a device is going to be configured after its role has been identified F Firewall vag al Ea WAP F Cares feared Wireless Access Point WAP that allows wireless communication devices to connect ioa t Lightweight AP wireless network g Printer Fa Performance monitors a Router mi Interface Utilization SAN device Ping Latency and Availability Switch z conhe E A RES Active monitors 2 vCenter Server A Ping A VMware Host W Interface ke Power supply VPN device Configure ft WAP eh ee PS eee d Passive monitors mone sitar ination H p Close 3 For wireless devices configure the following device roles Lightweight Access Point Lightweight AP Wireless Access Point WAP Wireless LAN Controller WLC Controller WhatsUp Gold v16 2 Wireless User Guide V Tip Ensure controllers are included in the discovery so the wireless devices with which they communicate are seen Discovering a controller also dis
23. by AP Clicking the icon at the upper right corner or clicking anywhere on a report displayed on the Performance page causes that report to open in a full page view When a report is viewed in this manner you still have the ability to switch between tabular and graphical displays modify the reporting interval change the grouping select other scans and devices to display and increase or decrease the maximum number of items displayed on the report Additionally from any full page view clicking Axis Scaling launches a dialog you may use to select Auto Scale or a Fixed Scale you customize by setting the minimum and maximum for the axis as well as the unit of measurement Any configuration changes made in full page view are persistent and will remain when you return to the main Wireless Performance page Bandwidth The Wireless Bandwidth report displays wireless elements Client Groups Clients SSIDs or APs with the highest bandwidth discovered by your network during the selected reporting interval Report data is grouped by Traffic In and Traffic Out Use the navigation tree at the left side of the page to select specific groups or wireless infrastructure devices from which to display data Bandwidth data for five ten fifteen or twenty devices can be displayed in both tabular and graphical format You can define a range to only display devices polled during a specific time period using the date button When you view the bandwidth report in tab
24. cating that the message has been truncated Time Logged Lists the date and time that the error message occurred The associated OID is 1 3 6 1 4 1 9 9 41 1 2 3 1 6 To configure this dashboard report in WhatsUp Gold 1 Inthe title bar of the dashboard report pane click Menu gt Configure The Configure Report dialog appears 2 Enter or select the appropriate information Report name Enter a title for the dashboard report This name appears in the title bar of the dashboard report s pane Device Select a device for the report by clicking the browse button Maximum rows to return Enter the number of default log messages to display in the dashboard report 3 Click OK to save changes Wireless Alerts and Thresholds For detailed information on alerts and thresholds specific to wireless devices see Configuring wireless thresholds in the Ipswitch WhatsUp Gold help 39 Wireless Application Settings In This Chapter Application Settings Global Data Collection Rogues and Client Group 40 Application Settings Global Data Collection Rogues and Client Group The Wireless Application Settings page allows you to configure global and data collection specific settings You can also add exclusions to and manage the current Excluded Rogues list from this page as well as manage user generated client groups For more information see the following Configuring Wireless Global Settings on page 40 Configurin
25. cess point The associated OID is 1 3 6 1 4 1 9 9 272 1 1 1 1 1 1 Manufacturer Lists the name of the WAP manufacturer If the manufacturer name is not available a lookup using the manufacturer OUI obtained using the associated OID 1 2 840 10036 3 1 2 1 1 is attempted Product ID Lists the product identifier that is unique to the manufacturer The associated OID is 1 2 840 10036 2 1 1 9 Product Version Lists the manufacturer s product version The associated OID is 1 2 840 10036 3 1 2 1 4 Radio Standard Specifies which IEEE 802 11 Standard applies to this radio The associated OID is 1 3 6 1 4 1 9 9 272 1 1 2 1 1 6 35 WhatsUp Gold v16 2 Wireless User Guide SSIDs Lists the Service Set Identifier SSID or assigned device name associated with the radio interface to broadcast its identity The associated OID is 1 3 6 1 4 1 9 9 272 1 1 1 6 1 2 am HL _ Note There can be multiple SSIDs for each radio Data Rates Lists the set of data rates at which the station may transmit data Each octet contains a value representing a rate Each rate is within the range from 2 to 127 corresponding to data rates in increments of 500 kb s from 1 Mb s to 63 5 Mb s and is for receiving data This value is reported in transmitted Beacon Probe Request Probe Response Association Request Association Response Reassociation Request and Reassociation Response frames The associated OID is 1 2 840 10036 1 1 1 11 Regulatory Domain
26. covers the wireless devices the controller is communicating with even if they are outside of scan parameters If you do not want some or all of the devices associated with the controller to be added deselect them prior to saving discovered devices to WhatsUp Gold A Caution You cannot save an access point without its associated controller If an access point is discovered and saved without its controller it is not recognized as a wireless device Adding existing devices to Wireless After you upgrade to a new version of WhatsUp Gold that includes Wireless you need to rediscover any wireless devices you want to manage and or monitor within Wireless To add existing devices to Wireless begin a new discovery session in WhatsUp Gold and make sure to include in the settings the addresses and credentials of wireless devices For more information on the WhatsUp Gold Discovery Console and instructions for discovering network devices see Discovering Network Devices and Configuring and Running Discovery in the Ipswitch WhatsUp Gold help PPA LL Note If you are rediscovering one or more lightweight access points you must also include any associated controllers in your discovery for them to be discovered Managing Devices in Wireless Wireless allows you to monitor a number of aspects of each wireless device discovered on your network in a variety of ways Wireless devices and their associated network connections can be viewed as a graphical repr
27. d OID is 1 3 6 1 4 1 9 9 272 1 2 1 1 1 3 Transmit Errors Transmit Failed Lists the number of times a MAC Service Data Unit MSDU is not transmitted successfully due to the number of transmit attempts exceeding either the dot11ShortRetryLimit or dot11LongRetryLimit The associated OID is 1 2 840 10036 2 2 1 3 Single Retries Lists the number of times a MAC Service Data Unit MSDU is successfully transmitted after one retransmission The associated OID is 1 2 840 10036 2 2 1 4 37 WhatsUp Gold v16 2 Wireless User Guide Multiple Retries Lists the number of times a MAC Service Data Unit MSDU is successfully transmitted after one or more retransmissions The associated OID is 1 2 840 10036 2 2 1 5 Deferred Energy Detect Errors Lists the number of times a frame transmission is deferred due to energy detection errors The associated OID is 1 3 6 1 4 1 9 9 272 1 2 1 1 1 1 To configure this dashboard report in WhatsUp Gold 1 Inthe title bar of the dashboard report pane click Menu gt Configure The Configure Report dialog appears 2 Enter or select the appropriate information Report name Enter a title for the dashboard report This name appears in the title bar of the dashboard report s pane Device Select a device for the report by clicking the browse button 3 Click OK to save changes About the Aironet Current Last 10 Syslog Messages report This home level Wireless Log Messages dashboard report dis
28. d Time of 2 1 2012 10 55 AM and a Percent Connected of 70 0 Contiguous data is not lost in the roll up Data is displayed as follows First Time Seen Last Time Seen Total Minutes so if the device was constantly connected from 10 10 to 10 40 the connection would start 10 10 end at 10 40 and have a connected percentage of 100 Contiguous data is not lost in the roll up Data is displayed as follows First Time Seen Last Time Seen Total Minutes so if the device was connected from 10 00 to 10 30 you would know the connection was active between 10 00 and 10 30 20 WhatsUp Gold v16 2 Wireless User Guide Associations by AP Associations by SSID SNR and RSSI data LL Note When Current is selected as the reporting time interval graphical data is replaced with gauges showing Bandwidth SNR and RSSI data and Associations by AP and Associations by SSID are no longer displayed The minimum and maximum values shown on the each gauge are determined by the data reported on that gauge Each element of the client details page is collapsible so you can customize which client details are displayed and which are hidden To hide an item click the to the left of the element you no longer want displayed Click the P to the left of any hidden item to display it Specifically for individual client session details each client name MAC address and IP address displayed is hyperlinked Clicking a hyperlink automatically uses that te
29. d by Wireless see Bandwidth Wireless Top 10 Client Count The Top 10 Client Count dashboard report displays the ten wireless elements Client Groups Clients SSIDs or APs on your network with the highest number of clients connected For each device listed the following data is displayed Client Group SSID AP Displays the Client Group SSID or access point depending on how the table is grouped Min Displays the lowest number of clients the device connected to at one time within the specified time interval Min is only displayed when the Top 10 Client Count Report is viewed in tabular format Max Displays the highest number of clients the device connected to at one time within the specified time interval Max is only displayed when the Top 10 Client Count Report is viewed in tabular format Average Count Displays the aggregate average number of clients the device connected to within the specified time interval Wireless Top 10 Rogue Count The Top 10 Rogue Count dashboard report displays a listing of the ten access points on your network with the highest number of rogues detected For each device listed the following data is displayed Device Displays the device name or IP address of the access point Rogue Count Displays the number of times the device was polled and returned data within the selected time interval 31 WhatsUp Gold v16 2 Wireless User Guide Wireless Top 10 RSSI The Top 10 RSSI dashboar
30. d report displays a the ten wireless elements Client Groups or APs on your network with the lowest RSSI percentage For each device listed the following data is displayed Device Displays the client group name or access point Min Displays the lowest signal transmission strength received from the device within the selected time interval Max Displays the highest signal transmission strength received from the device within the selected time interval Average Displays the average signal strength from the selected device within the selected time interval Aironet Current reports The following dashboard elements which report wireless device data and which were present in previous versions of WhatsUp Gold have been renamed from Wireless to Aironet Current for version 16 due to the introduction of the new WhatsUp Gold Wireless feature and its associated dashboard elements Aironet Current Active Clients on page 33 Aironet Current Details on page 35 Aironet Current Errors on page 37 Aironet Current Last 10 Syslog Messages on page 38 Wireless introduces many additional dashboard elements to WhatsUp Gold with greater wireless device reporting capabilities Refer to the table below to compare the Aironet Current single device reporting to the new WhatsUp Gold Wireless features and reporting Aironet WhatsUp Current Gold Dashboard v16 Wireless Reports Features Displays detailed radio and hardware conf
31. d using the date button When you view the Signal to Noise Ratio report in tabular format the following information is displayed Device Displays the device name or IP address Select from the View by list at the top of the report to graph SNR data by Client Group or AP Min Displays the lowest signal to noise percentage transmitted by the device in relation to all available power within the selected time interval Max Displays the highest signal to noise percentage transmitted by the device in relation to all available power within the selected time interval Average Displays the average percentage used by the device within the selected time interval T LL 3 Note Percentages reported likely will never reach 0 or 100 Generally A Signal to Noise ratio of 40 is considered good Anything less than 20 is considered poor When you view the Signal to Noise Ratio report in graphical format the x axis represents the selected date range and the y axis represents the percentage of average signal to noise ratio for the selected devices within the specified time interval Each device on the graph is color coded Click the Show Legend check box below the graph to display the legend listing the device names and corresponding colors 17 WhatsUp Gold v16 2 Wireless User Guide Memory Utilization The Wireless Memory Utilization report displays wireless infrastructure devices with the highest percentage of memory usage discove
32. date and time of the event displayed in month day year hour minute second format Severity The type of the event based on the predefined classifications of Error Warning Information or Verbose Message A detailed description of the event logged Clicking the S icon to the left of each event message launches a dialog containing complete status Message content To filter Log page data 1 Click Show All 2 Selecta filter from the list that appears The button label changes to display your selection and only messages matching that criteria are shown The available options are Show All Filter By Critical Filter By Error Filter By Warning Filter By Information Filter By Verbose Filter By Start Filter By Stop Filter By Suspend Filter By Resume Filter By Transfer To create a custom filter for a column 1 Clickthe icon forthe column you want to filter 2 Use the lists and entry fields within the dialog that appears to define the filter 25 WhatsUp Gold v16 2 Wireless User Guide T MAC Show items with value that Is equal to T And Is equal to Fitter Clear EPE ee a 3 Click Filter to apply the filter to the column TA H Note Multiple columns can have filters applied simultaneously 26 Wireless Reporting In This Chapter Using Wireless Dashboard Reports cssssscsssssssssssssssssssscsesesesssesesesees 27 Wireless Alerts and Thresholds csssssssssssss
33. ditional information see Individual Client Detail on page 20 To create a custom filter for a column 1 Clickthe 7 icon for the column you want to filter 2 Use the lists and entry fields within the dialog that appears to define the filter T MAC Show items with value that Is equal to T And Is equal to T Filter Clear DPE ee ee a 3 Click Filter to apply the filter to the column HL J Note Multiple columns can have filters applied simultaneously To search for a specific client 1 Enter an SSID a client s name a client s MAC address or a client s IP address in the search box 2 Click Search The list is filtered to display only devices matching your search criteria TI H Note The search box supports partial search terms but not wildcard characters 19 WhatsUp Gold v16 2 Wireless User Guide Note When comparing a client s MAC or IP address against the entered search term the results returned reflect clients IP or MAC addresses that begin with the search term entered When comparing a client s name or SSID against the entered search term results returned reflect SSIDs and names containing the search term entered To assign clients to a new or existing client group Click the check box next to the MAC address for each client to be added to the group Click Assign Group Select a group from the list within the dialog that appears or enter a new group name if you are creating a new client group
34. dress specific to the rogue detected by the network Duration The amount of time the SSID MAC Address combination has been seen on the specific access point since the listed poll time First Seen The date and time the rogue was first seen during the defined date time interval 21 WhatsUp Gold v16 2 Wireless User Guide Last Seen The date and time the rogue was last seen during the defined date time interval Percent Seen The percent of time the rogue was connected in relation to the defined date time interval am LL Note If Current is selected as the reporting interval the Rogues page only displays the SSID and MAC Address of rogues currently visible The devices displayed on the Rogue page are grouped by the access points on which they are were connected An SSID MAC Address combination may appear under more than one access point indicating it is a roaming device hopping from one access point to another Clicking the icon to the left of any access point displayed launches a dialog containing detailed AP information Specific dialog content is identical to detailed device information displayed when you click on an access point icon on the Wireless Map page For a description see Map on page 8 To sort rogues 1 Click Sort By Last Seen 2 Select a sort method from the list that appears The sort button changes and displayed devices are reordered based on your selection The available options are Sort by last seen
35. e devices are discovered along with non wireless devices connected to the network during the WhatsUp Gold discovery process Network discovery is the process WhatsUp Gold uses to identify devices on your network that you may want to monitor Network discovery scans each device to determine its manufacturer model and running software and services Discovering wireless devices on your network is a three stage process that includes 1 Configuring discovery settings 2 Running discovery 3 Adding discovered devices to WhatsUp Gold Important Do not use single device discovery Device gt New Device to add wireless devices to WhatsUp Gold as devices discovered using this discovery method are not recognized as wireless devices To discover wireless devices 1 Access the WhatsUp Gold web interface then click Devices gt Discovery Console The Discovery Console appears 2 Atthe bottom left of the screen click Start a new discovery session 3 Configure the following discovery scan settings a Scan type b Credentials WhatsUp Gold v16 2 Wireless User Guide Important The addresses and credentials of wireless devices you want to monitor manage with WhatsUp Gold Wireless must be included in the discovery scan settings Prior to running the discovery process we recommend assigning SNMPv2 or higher credentials to wireless devices controllers and access points SNMPv2 or higher credentials allow for network information to be polled a
36. elected time interval Max Displays the highest percentage used by the device within the selected time interval Percent Used Displays the average percentage used by the device within the selected time interval WhatsUp Gold v16 2 Wireless User Guide When you view the CPU Utilization report in graphical format the x axis represents the selected date range and the y axis represents the average percentage of CPU utilization for the selected devices within the specified time interval Each device on the graph is color coded Click the Show Legend check box below the graph to display the legend listing the device names and corresponding colors aM LL Note If you are displaying devices or a group with devices that have multiple CPUs CPU utilization values seen will be an average for each device To see utilization of individual processors on a device use the navigation tree to select fewer items Signal to Noise Ratio The Wireless Signal to Noise Ratio report displays wireless infrastructure devices with the lowest overall SNR percentages discovered by your network during the selected reporting interval Use the navigation tree at the left side of the page to select specific groups from which to display data Signal to Noise Ratio data for five ten fifteen or twenty devices can be displayed in both tabular and graphical format Additionally you can define a range to only display access points polled during a specific time perio
37. ent is connected SSID The Service Set Identifier the client is using Connection The start time and duration of the client s current session up to 6 hours Average RSSI The average received signal strength of all clients on the access point expressed as a percentage Average SNR The average signal to noise ratio of all clients on the access point expressed as a percentage Current Tx The current transmission speed of data sent in bytes per second Current Rx The current transmission speed of data received in bytes per second Bytes Sent The amount of data sent by the client during the current session up to 6 hours Bytes Received The amount of data received by the client during the current session up to 6 hours Important Wireless automatically hides unavailable or not applicable data For example Aruba devices do not report RSSI or SNR statistics If you click on a lightweight access point manufactured by Aruba Average RSSI and Average SNR do not appear in the detailed information dialog for the device PFPA LL Note If a device is reported with an IP address of 0 0 0 0 this indicates its controller is unable to obtain an IP address from the device or the access point cannot determine it Performance The Wireless Performance page displays Bandwidth Client Count Rogue Count Received Signal Strength Indicator CPU Utilization Signal to Noise Ratio and Memory Utilization data for wireless infrastructure de
38. esentation on the Map page Viewing the Performance page you can monitor Bandwidth CPU utilization memory utilization RSSI data and Signal to Noise ratio data for wireless devices on the network in either tabular or graphical representations across a user defined date range The Clients page displays a list of known wireless clients connected to your network The Rogues page displays a list of all unknown wireless devices seen by the wireless infrastructure for the purpose of identifying rogues The Rogues page can be also be configured to show devices polled during a user defined date range as well as to sort devices by time SSID or MAC address and to exclude selected devices Finally the Log page displays a time line of informational events concerning the Wireless service For each page in Wireless other than the Map you can select a preset reporting interval or customize one of your own WhatsUp Gold v16 2 Wireless User Guide To specify a preset reporting interval 1 Atthe top of the page click the button showing the current date A Date Range dialog appears 2 Select a preset date time range from the list The preset options are Current Today Yesterday Last 4 Hours Last 8 Hours Last 3 Days Last 7 Days This Month Last Month 3 Click OK The page updates to reflect wireless infrastructure data within the selected interval To specify a custom time interval 1 Atthe top of the page click the button sho
39. esessssetesessetesessersseetess 3 Wireless Overview Wireless is a feature within WhatsUp Gold that allows youto track and managewireless devices as well as identify rogue devices and access points connected to your network To access Wireless click the Wireless tab from the WhatsUp Gold web interface main menu WhatsUp Gold Wireless managesthe following device types 6 LWAP A Lightweight Access Point providesthe signal for Wi Fi network device connections It storesno data and receivesmonitoring and configuration information from aWireless LAN Controller 6 Wireless LAN Controller A Wireless LAN Controller WLC servesas the brain ofthe Wi Fi network It is used to configure and manage lightweight access points 6 WAP A Wireless Autonomous Access Point providesboth a signal and Wi Finetwork monitoring and configuration functions It combines the functionalityofa WLC and LAP device Important If you are monitoring Cisco Aironet Autonomous access points w e recommend that you run IOS 12 3 ornewer WhatsUp Gold may report inaccurate data if you are using an older lOSversion For additional information see the WhatsUp Gold ReleaseNotes http www whatsupgold com WUG162releasenotes B Rogue A Rogueisa device detected dueto geographic proximityto an access point but that is unknown to the network and should be investigated to determine potential risk Supported wireless devices Cisco and Aruba wireless LAN controllers Cisco Small B
40. g Wireless Data Collection on page 41 Configuring Wireless Excluded Rogues on page 42 Configuring Wireless Client Groups on page 42 Configuring Wireless Global Settings The Wireless Global Settings interface allows you to configure behavior of Wireless within WhatsUp Gold You can also enable and disable global wireless from this page Click Change Settings to launch the Wireless Global Settings configuration dialog For detailed configuration dialog instructions see Wireless Global Settings Dialog on page 40 Wireless Global Settings Dialog The Global Settings dialog allows you enable or disable Wireless as well as configure settings specific to Wireless without modifying global settings applicable to WhatsUp Gold 40 WhatsUp Gold v16 2 Wireless User Guide To configure Wireless settings 1 2 Click the Global Wireless enabled check box to enable disable wireless device data collection In the Polling interval data entry box enter the desired interval in minutes for polling wireless infrastructure devices The default is 5 minutes A Caution Setting the Wireless polling interval to less than 5 minutes has a direct impact on the quantity of data collected Because more data is collected a polling interval less than 5 minutes could affect performance 3 Inthe SNMP timeout data entry box enter the desired time in seconds for the poller to wait for an SNMP response from a wireless infrastructure device The
41. he selected devices within the specified time interval Each device on the graph is color coded Click the Show Legend check box below the graph to display the legend listing the device names and corresponding colors Rogue Count The Wireless Rogue Count report displays access points with the highest number of unique unknown wireless infrastructure devices detected by your network during the selected reporting interval Important Because rogue counts represent distinct devices rolled up data values usually appear larger than the raw values For example If you have five rogues seen for the first half of the hour and five different rogues for the last half you would see a constant value of five in the raw data However when rolled up into hourly data you have seen ten distinct rogues for the hour so the graph would reflect a value of ten Use the navigation tree at the left side of the page to select specific groups or wireless infrastructure devices from which to display data Rogue count data for five ten fifteen or twenty devices can be displayed in both tabular and graphical format Additionally you can define a range to only display access points polled during a specific time period using the date button When you view the rogue count report in tabular format the following information is displayed Device Displays the device name or IP address of the access point Rogue Count Displays the number of rogues the access po
42. iguration information for x Cisco Aironet access points Requests current log entries from Cisco Aironet access points ee i Reports current totals for radio errors x 4 Reports current wireless data Reports on single device data Displays clients currently connected to Cisco managed environments Aruba managed environments and Cisco Aironet autonomous environments Subject to access restrictions based on User Rights 32 WhatsUp Gold v16 2 Wireless User Guide Displays devices currently connected to Cisco managed environments Aruba managed environments and Cisco Aironet autonomous environments Records tracks and reports wireless data over time pf Reports aggregate device group data pe About the Aironet Current Active Clients report This home level dashboard report lists the clients currently connected to the wireless access point WAP and displays important statistical information for each wireless device connected to the WAP You can also click the WAP device name link at the top of the report to access the device status report For more information see Understanding the Device Status dashboard If you use the WhatsUp Flow Monitor plug in with WhatsUp Gold you can click the 22 icon to drill down into the Flow Monitor reports for specific source and destination information about the wireless device and its conversation partners The first two columns are fixed attributes Name and IP Address
43. int detected within the selected time interval When you view the rogue count report in graphical format the x axis represents the selected date range and the y axis represents aggregate average rogue count for the selected devices within the specified time interval Each device on the graph is color coded Click the Show Legend check box below the graph to display the legend listing the device names and corresponding colors 15 WhatsUp Gold v16 2 Wireless User Guide Received Signal Strength Indicator The Wireless Received Signal Strength Indicator report displays wireless infrastructure devices with the lowest overall RSSI percentages discovered by your network during the selected reporting interval Use the navigation tree at the left side of the page to select specific groups or wireless infrastructure devices from which to display data RSSI data for five ten fifteen or twenty devices can be displayed in both tabular and graphical format Additionally you can define a range to only display access points polled during a specific time period using the date button When you view the Received Signal Strength Indicator report in tabular format the following information is displayed Device Displays the device name Select from the View by list at the top of the report to graph RSSI data by Client Group or AP Min Displays the lowest signal transmission strength received from the device in relation to all available power within
44. itch and the Ipswitch logo are trademarks of Ipswitch Inc Portions of Telerik Extensions for ASP NET MVC 2002 2012 by Telerik Corporation All rights reserved Other products and their brands or company names are or may be trademarks or registered trademarks and are the property of their respective companies This document was published on Thursday August 08 2013 at 13 06 45
45. listed as true indicates that support for Voice over IP VoIP phones is enabled The associated OID is 1 3 6 1 4 1 9 9 272 1 1 1 1 1 9 To configure this dashboard report in WhatsUp Gold 1 2 In the title bar of the dashboard report pane click Menu gt Configure The Configure Report dialog appears Enter or select the appropriate information Report name Enter a title for the dashboard report This name appears in the title bar of the dashboard report pane Device Select a device for the report by clicking the browse button Click OK to save changes 36 WhatsUp Gold v16 2 Wireless User Guide About the Aironet Current Errors report This home level Wireless Errors dashboard report displays information about all wireless access point WAP transmit and receive errors If the WAP includes support for multiple radios for example 802 11g and 802 11n devices the error values for each radio are provided in a separate column You can also click the WAP device name link at the top of the report to access the Device Status Dashboard For more information see Understanding the Device Status dashboard If you use the WhatsUp Flow Monitor plug in with WhatsUp Gold you can click the icon to drill down into the Flow Monitor reports for specific source and destination information about the wireless device and its conversation partners The following wireless client information is available in this report by default
46. n to the right of the search ssid or mac box 4 Enter an SSID and or a MAC Address in the applicable boxes in the search dialog that appears 5 If desired select the Include Blank SSID check box to include devices in the search that have been configured to not broadcast an SSID 6 Click Search The rogues list is filtered to display only devices matching your search criteria U H Note When comparing a rogue s MAC or IP address against the entered search term the results returned reflect rogue IP or MAC addresses that begin with the search term entered When comparing a rogue s name or SSID against the entered search term results returned reflect SSIDs and names containing the search term entered In addition to excluding individual devices one at a time from the rogues list you can also search the database for devices to bulk add to the excluded list in one step from the Wireless Application Settings page using a list of SSIDs and or MAC addresses you know you want to exclude A Caution The Add to Excluded Rogues feature can only be used to search the existing WhatsUp Gold database for previously seen wireless infrastructure devices you want to add to the excluded list You cannot add SSIDs and or MAC addresses to be excluded if and when they are detected in the future To access the Add to Excluded Rogues List 1 Click the Application Settings icon Es in the upper right corner of the page and select Application Settings The Applica
47. nd passed in data batch groups whereas SNMP v1 credentials limit device information to be polled and passed in single data operations c Scan method d Advanced settings Important To ensure wireless devices are found during discovery confirm that the Gather information for wireless topology and performance option is selected under Settings gt Advanced Settings in the WhatsUp Gold Discovery Console 4 Click Start a new scan session 5 When the discovery scan is complete click Add completed devices to WhatsUp The Add Devices to WhatsUp Gold dialog appears 6 Identify wireless devices you want to monitor using Wireless and select the check boxes to the left of the applicable devices 7 Click Add devices to WhatsUp Gold 8 After devices have been Saved Updated click Close to close the Add Devices to WhatsUp Gold dialog 9 Click Wireless gt Clients to view wireless infrastructure devices now monitored by Wireless If desired you can also specify the default configuration behaviors of wireless devices found during the WhatsUp Gold discovery by using the Device Role Settings dialog which is accessed through the WhatsUp Gold console For more information see Modifying wireless device role settings on page 5 WhatsUp Gold v16 2 Wireless User Guide Modifying wireless device role settings The Device Role Settings determine which monitors context menu items and custom web links are assigned to the wireless device as well
48. o search for devices to add to the Excluded Rogues List 1 Enter or copy and paste a delimited list of SSIDs and or MAC addresses in the applicable data entry boxes in the Add To Excluded Rogues dialog 2 Click Submit The Select Rogues to Add to Excluded List page appears with all devices matching your SSID and or MAC address criteria preselected H Note List items must be delimited using a comma or a semicolon You can enter a MAC address in any of the following formats 01 23 45 67 89 0A 01 23 45 67 89 0A or 01 23 45 67 89 0A Partial search terms are supported For additional instructions on adding devices to the Excluded Rogues list see Select Rogues to Add to Excluded List on page 24 Selecting Rogues to Add to Excluded List To add devices to the Excluded Rogues List 1 Click to select the check box to the left of each of the devices you do not want to exclude from the list 2 Click Exclude Selected Selected devices are added to the Excluded Rogues list To sort rogues 1 Click Sort By Last Seen H Note Devices are sorted by the date and time they were last seen by default 2 Select Sort By SSID or Sort By MAC The sort button changes and displayed devices are reordered based on your selection 24 WhatsUp Gold v16 2 Wireless User Guide Log The Wireless Log page displays a time line of informational events concerning the Wireless service The following information is displayed Date The calendar
49. ogue Count Displays the number of times the device was polled and returned data within the selected time interval About the Wireless RSSI report The RSSI dashboard report displays information on signal strength for wireless elements Client Groups or APs when data is sent and received by wireless infrastructure devices on your network For each device listed the following data is displayed Device Displays the device name or IP address Min Displays the lowest signal transmission strength received from the device within the selected time interval Max Displays the highest signal transmission strength received from the device within the selected time interval Average Displays the average signal strength from the selected device within the selected time interval About the Wireless System Summary report The System Summary dashboard report displays high level information on the quantity of each wireless infrastructure device type and average RSSI and SNR data for all wireless infrastructure devices monitored by WhatsUp Gold Wireless The following data is displayed WLCs The current number of Wireless LAN Controllers connected to the network Lightweight APs The current number of lightweight access points connected to the network Autonomous APs The current number of autonomous access points connected to the network SSIDs The current number of SSIDs used by the network Clients The current numbe
50. oose how report data is grouped by device access point or SSID Choose whether or not the report in graphical form contains a legend aM EL 3 Note For some Wireless dashboard reports configuration options are limited Configuration dialogs only display options applicable to the selected report 3 Make configuration changes as needed and click OK to save The dashboard report updates to reflect configuration changes 28 WhatsUp Gold v16 2 Wireless User Guide About the Wireless Bandwidth report The Bandwidth dashboard report displays information on the speed and quantity of data sent and received by wireless infrastructure devices The following data is displayed Client Group Client SSID AP Displays the group name device name SSID or access point depending on how the table is grouped Min Displays the minimum speed of data traffic during the selected time interval in kilobytes per second Min is only displayed when the Top 10 Bandwidth Report is viewed in tabular format Max Displays the maximum speed of data traffic during the selected time interval in kilobytes per second Max is only displayed when the Top 10 Bandwidth Report is viewed in tabular format Average Bytes Received Sent Displays the aggregate average amount of data received under Traffic In or sent under Traffic Out by the client SSID or access point during the selected time interval in kilobytes per second About the Wireless Bandwidth Summ
51. plays a history of syslog messages generated by the selected wireless access point WAP V Tip By default this dashboard report displays the last ten log messages only You can click Menu gt Configure to change the number of default log messages to display in the dashboard report You can also click the WAP device name link at the top of the report to access the device status report For more information see Understanding the Device Status dashboard If you use the WhatsUp Flow Monitor plug in with WhatsUp Gold you can click the 2 icon to drill down into the Flow Monitor reports for specific source and destination information about the wireless device and its conversation partners The following wireless client information is available in this report Severity Lists the severity of the wireless device error The associated OID is 1 3 6 1 4 1 9 9 41 1 2 3 1 3 Severity icon Severity Description Emergency alert or critical gt amp Error Warning J Notice or info Debug 38 WhatsUp Gold v16 2 Wireless User Guide Facility Name of the facility that generated the message For example SYS The associated OID is 1 3 6 1 4 1 9 9 41 1 2 3 1 2 Message Lists the wireless device log error to help identify the issue The associated OID is 1 3 6 1 4 1 9 9 41 1 2 3 1 5 TI H Note If the text of the message exceeds 255 bytes the message will be truncated to 254 bytes and a character is appended indi
52. present under all authentication schemes If the client name is not available or cannot be determined the client s MAC address is displayed If a client is displayed as 0 0 0 0 this indicates the device s controller is unable to obtain its IP address or the access point cannot determine it For each client connected during the selected time interval the following information is displayed Client The name assigned to the wireless client connected to the access point MAC The MAC address specific to the client connected to the access point SSID The SSID broadcast by the access point to which the client is connected Device The access point to which the client is connected First Seen The date and time the client first connected during the defined date time interval Last Seen The date and time the client disconnected during the defined date time interval Bytes Sent The amount of data sent by the client during the session 18 WhatsUp Gold v16 2 Wireless User Guide Bytes Received The amount of data received by the client during the session Percent Connected The percent of time the client was connected in relation to the First Seen and Last Seen times displayed Note If Current is selected as the reporting interval the Clients page only displays data for clients currently connected Clicking the icon to the right of any client name causes details for that client to open in a full page view For ad
53. r of clients connected to the network Rogues The current number of rogues detected by the network RSSI Avg The average RSSI percentage of all wireless infrastructure devices connected to the network SNR The average SNR percentage of all wireless infrastructure devices connected to the network 30 WhatsUp Gold v16 2 Wireless User Guide Wireless Top 10 Bandwidth The Top 10 Bandwidth dashboard report displays the ten wireless elements Client Groups Clients SSIDs or APs on your network with the highest aggregate bandwidth For each device displayed the following data is displayed Client Group Client SSID AP Displays the Client Group Client SSID or access point depending on how the table is grouped Min Displays the minimum speed of data traffic during the selected time interval in kilobytes per second Min is only displayed when the Top 10 Bandwidth Report is viewed in tabular format Max Displays the maximum speed of data traffic during the selected time interval in kilobytes per second Max is only displayed when the Top 10 Bandwidth Report is viewed in tabular format Average Bytes Received Sent Displays the aggregate average amount of data received under Traffic In or sent under Traffic Out by the client SSID or access point during the selected time interval in kilobytes per second Important For important information regarding traffic in traffic out and how bandwidth data is reporte
54. ransmitted successfully for this client due to the number of transmit attempts exceeding retry limit The associated OID is 1 3 6 1 4 1 9 9 273 1 3 1 1 12 WEP Errors Lists the number of Wired Equivalent Privacy security algorithm errors that occurred during the data transmission between the wireless device and the WAP The associated OID is 1 3 6 1 4 1 9 9 273 1 3 1 1 13 MIC Errors Lists the number of message integrity code MIC errors occurred for this client MIC is an algorithm used to gauge the integrity of a message The associated OID is 1 3 6 1 4 1 9 9 273 1 3 1 1 14 MIC Missing Frames Lists the number of missing message integrity code MIC packets for this client MIC is an algorithm used to gauge the integrity of a message The associated OID is 1 3 6 1 4 1 9 9 273 1 3 1 1 15 34 WhatsUp Gold v16 2 Wireless User Guide To configure this dashboard report in WhatsUp Gold 1 Inthe title bar of the dashboard report pane click Menu gt Configure The Configure Report dialog appears 2 Enter or select the appropriate information for the following boxes Report name Enter a title for the dashboard report This name appears in the title bar of the dashboard report pane Select Devices or Groups Click to select a device or group of devices to add to the report Column 3 6 Select the wireless client information you want to display in each column of this dashboard report 3 Click OK to save changes About
55. red by your network during the selected reporting interval Use the navigation tree at the left side of the page to select specific groups from which to display data Utilization data for five ten fifteen or twenty devices can be displayed in both tabular and graphical format Additionally you can define a range to only display access points polled during a specific time period using the date button When you view the Memory Utilization report in tabular format the following information is displayed Device Displays the device name or IP address Min Displays the lowest percentage used by the device within the selected time interval Max Displays the highest percentage used by the device within the selected time interval Percent Used Displays the average percentage used by the device within the selected time interval When you view the Memory Utilization report in graphical format the x axis represents the selected date range and the y axis represents the percentage of average memory utilization for the selected devices within the specified time interval Each device on the graph is color coded Click the Show Legend check box below the graph to display the legend listing the device names and corresponding colors Clients The Wireless Clients page displays a table of wireless clients connected to your network and all available data on each connection The client name is determined by Wi Fi authentication and may not be
56. s point IP The IP address assigned to the access point rogues detected The number of rogue devices currently detected by the access point Manufacturer The brand name of the access point Model The specific name and or number assigned to this type of access point by the manufacturer Location The physical location of the access point hardware Serial Number The unique identification number assigned to this specific access point by the manufacturer Tx The current transmission speed of data sent in bytes per second Rx The current transmission speed of data received in bytes per second Average RSSI The average received signal strength of all clients on the access point expressed as a percentage Average SNR The average signal to noise ratio of all clients on the access point expressed as a percentage SSIDs The number of Service Set Identifiers on the access point The number of clients seen on the access point Note Below the SSIDs listing the name of each individual SSID is displayed with the number of clients connected to that SSID Note The Wireless Map utilizes the same iconography for both lightweight and autonomous access points 10 WhatsUp Gold v16 2 Wireless User Guide Clicking ona client icon displays the following active information MAC The MAC address specific to the access point IP The IP address assigned to the access point AP The name of the access point to which the cli
57. sscsssesecscssssssssscscessssssecsssesecsesssesssssesecessesesecscees 30 Wireless TOD 10s Bal WiCtn isani anin a estat edie iar E iets aeration 31 Wireless TOD IO CHEnNt COUN oenina aaee EAA R EE A ii 31 Wireless Top 10 ROQUe COUNM cesssssssscscssssssssssssssssssssescsessssssssssssssesescsesessscsssssssssseseseseseaeacsssessssesesees 31 Wireless TOD TORS Siagi pena E EE 32 AFOD CUNEN EDON S arroan N 32 Wireless Alerts and ThresholdS sseseessseesesenseeseesssenreseesesonseesesenseessseesonsesenesonsesonseeessenseeesssesonseesesssonseerssensesenss 39 Wireless Application Settings Application Settings Global Data Collection Rogues and Client Group ss ssesssessessesseessessesseeseessesse 40 Configuring Wireless Global SettiNg sscscscdssessisvsciesstueisisaedisastnaaenastevosnaiuenananenuwalniacdees 40 Configuring Wireless Data Collection essssssesesssscscssssssssssessssesssessssesescsesesessesesessesescseseeseseseseesesees 41 Configuring Wireless Excluded Rogues LiSt s essesseesseessesssesseesecsseesseesseesseesseeneesseoseeoseesseesseesseessees 42 Configuring Wireless Client GPOUPS eussssausasecannninanann aa 42 More information FINGING More informationand UPAateS neisi i E R EAEN 44 COPY INTNOC E cani T T T E EN 45 Welcome to WhatsUp Gold Wireless In This Chapter Wireless OVC ot seca eee eee tee testator teens 1 Wireless ACCESSIDILILY csessssecsssssecsssesessssessssssessssecsssssecsss
58. ssssesssssssscsssssssesesssssssseessseees 39 Using Wireless Dashboard Reports In addition to the reports available under Wireless the WhatsUp Gold Home dashboard includes a dashboard view containing a number of Wireless dashboard reports by default You can also add Wireless dashboard reports to the WhatsUp Gold home page providing custom report views you want to make available on your WhatsUp Gold dashboard The following Wireless dashboard reports can be added to the WhatsUp Gold home page Bandwidth on page 28 Bandwidth Summary Client Count Rogue Count on page 29 RSSI Wireless System Summary Wireless Active Clients on page 33 Wireless Details on page 35 Wireless Errors on page 37 Wireless Last 10 Syslog Messages on page 38 When configuring Wireless dashboard reports device groups must be selected A single device version of each of these reports except for the system summary can also be added to the WhatsUp Gold dashboard When configuring single device Wireless dashboard reports a single device must be selected Top 10 versions of Bandwidth Client Count Rogue Count on page 31 and RSSI are also available in WhatsUp Gold For details on Top 10 dashboard reports see Top 10 reports in the Ipswitch WhatsUp Gold help To access WhatsUp Gold Dashboard Reports For detailed instructions see Adding Dashboard Reports to a Dashboard View in the Ipswitch WhatsUp Gold help 2 WhatsUp Gold v1
59. the selected time interval Max Displays the highest signal transmission strength received from the device in relation to all available power within the selected time interval Average Displays the average signal strength from the selected device within the selected time interval When you view the Received Signal Strength Indicator report in graphical format the x axis represents the selected date range and the y axis represents aggregate average signal strength for the selected devices within the specified time interval Each device on the graph is color coded Click the Show Legend check box below the graph to display the legend listing the device names and corresponding colors CPU Utilization The Wireless CPU Utilization report displays wireless infrastructure devices with the highest percentage of CPU usage discovered by your network during the selected reporting interval Use the navigation tree at the left side of the page to select specific groups from which to display data Utilization data for five ten fifteen or twenty devices can be displayed in both tabular and graphical format Additionally you can define a range to only display access points polled during a specific time period using the date button When you view the CPU Utilization report in tabular format the following information is displayed Device Displays the device name or IP address Min Displays the lowest percentage used by the device within the s
60. tion Settings interface appears 2 Click Wireless under Application Settings 3 Click Add to Excluded Rogues List The Add to Excluded Rogues dialog appears Managing Excluded Rogues You can manage devices previously excluded from the Rogues page using the Application Settings configuration page To access the Manage Excluded Rogues List 1 Click the Application Settings icon Es in the upper right corner of the page and click Application Settings The Application Settings interface appears 2 Click Wireless under Application Settings 3 In the Excluded Rogues List section click Manage The Manage Excluded Rogues List page appears 23 WhatsUp Gold v16 2 Wireless User Guide To add previously excluded rogues to the rogues list 1 Click the check box to the left of each of the devices you want to add back to the rogues list 2 Click Include Rogue Selected devices are removed from the excluded rogues list and reintroduced into the rogues list To search for an excluded device 1 Enter an SSID or MAC Address in the search ssid or mac box 2 Click Search Only devices matching your search criteria are displayed To sort excluded rogues 1 Click Sort By Last Seen H Note Excluded devices are sorted by the date and time they were last seen by default 2 Select Sort By Last Seen Sort By SSID or Sort By MAC The sort button changes and displayed devices are reordered based on your selection Adding to Excluded Rogues T
61. u can specify which reports appear on the Performance page as well as in what position To configure the layout of the Performance page 1 Click Configure Layout The Configure Layout dialog appears 2 Click to select the check box to the left of any reports you no longer want to display on the Performance page As items are deselected they automatically move down the list within the dialog leaving selected items at the top 3 Of the reports that remain selected if desired click and drag report titles within the dialog to reorder the list The position map shown within the dialog represents how your configured reports listing appears on the Performance Page 4 Click OK to save configuration changes rpm H Note Following initial device discovery as initial polling occurs and data returns it may take a few moments for information to display Clicking an icon to the left of a device displayed in any tabular report launches a dialog containing detailed device information f represents a lightweight access point E i im represents an autonomous access point a ri represents a WLC Specific dialog content is dependant upon device type and identical to detailed device information displayed when you click on an icon on the Wireless Map page For descriptions of each device type specific dialog see Map on page 8 12 WhatsUp Gold v16 2 Wireless User Guide T E _ Note To see icons in the Bandwidth report select grouping
62. ular format the following information is displayed Client Group Client SSID AP Displays the group name client name SSID type or access point depending on how the table is viewed Select from the View by list at the top of the dashboard report to graph bandwidth data by Client Group Client SSID or AP Min Displays the minimum speed of data traffic during the selected time interval in bytes per second Min is only displayed when the Bandwidth Report is viewed in tabular format Max Displays the maximum speed of data traffic during the selected time interval in bytes per second Max is only displayed when the Bandwidth Report is viewed in tabular format Average Bytes Received Sent Displays the amount of data received under Traffic In or sent under Traffic Out during the selected time interval in bytes per second When selecting View by Client Group Client SSID or AP remember your selection changes the perspective of Traffic In versus Traffic Out When View by Client Group is selected Traffic In represents cumulative data received by the client group from the access point and Traffic Out represents cumulative data sent from the client group to the access point When View by Client is selected Traffic In represents data received by the client from the access point and Traffic Out represents data sent from the client to the access point WhatsUp Gold v16 2 Wireless User Guide When View by AP is selected
63. upport Use the WhatsUp Gold Support Site for a variety of WhatsUp Gold product help resources From here you can view product documentation search Knowledge Base articles access the community site for help from other users and get other Technical Support information The Support Site is available on the WhatsUp Gold web site http www whatsupgold com support index aspx 44 WhatsUp Gold v16 2 Wireless User Guide Copyright notice 1991 2013 Ipswitch Inc All rights reserved This document as well as the software described in it is furnished under license and may be used or copied only in accordance with the terms of such license Except as permitted by such license no part of this publication may be reproduced photocopied stored on a retrieval system or transmitted in any form or by any means electronic mechanical recording or otherwise without the expressed prior written consent of Ipswitch Inc The content of this document is furnished for informational use only is subject to change without notice and should not be construed as a commitment by Ipswitch Inc While every effort has been made to assure the accuracy of the information contained herein Ipswitch Inc assumes no responsibility for errors or omissions Ipswitch Inc also assumes no liability for damages resulting from the use of the information contained in this document IMail the IMail logo WhatsUp the WhatsUp Gold logo WS_FTP the WS_FTP logos Ipsw
64. usiness wirelessdevices Cisco WAP 321 Meru Networks wireless devices Ruckus wireless devices WhatsUp Gold v16 2 Wireless User Guide The five main views within WhatsUp Gold Wireless are Map Displays a graphical representation of wireless device connections on your network including Wireless LAN Controllers Access Points and Clients Color coded SSIDs display between Access Points and Clients am LL _ Note While other Wireless pages make historical data available the Map page only displays devices currently connected to or detected by the network Performance Displays Bandwidth Client Count Rogue Count Received Signal Strength Indicator CPU Utilization Signal to Noise Ratio and Memory utilization data for wireless infrastructure devices discovered on your network Data may be viewed in graphical or tabular format Clients Displays a list of known wireless devices connected to your network as well as connection information for each device Rogues Displays a list of wireless devices that have been identified as rogues by the Wireless Infrastructure to help you identify rogue devices and mitigate risk From the Wireless Rogue interface devices can be sorted by Time SSID or MAC Address Additionally one or more devices displayed may be selected and subsequently excluded from the list if desired Log Displays a time line of informational events concerning the wireless service Each page except the Log cont
65. vices connected to your network By default data for all devices is Shown You can filter the performance data that is displayed by selecting specific wireless devices or network groups from the navigation tree on the left side of the page For additional information on each report see the following Bandwidth Report on page 13 Client Count Report on page 14 Rogue Count Report on page 15 Received Signal Strength Indicator Report on page 15 CPU Utilization Report on page 16 11 WhatsUp Gold v16 2 Wireless User Guide Signal to Noise Ratio Report on page 17 Memory Utilization Report on page 17 To select the number of devices displayed on a graph or in the table Select a number from the Max items list at the top of the report To configure tabular and graphical display options F Click the applicable icon to display device information in the desired format Click for Ea tabular for stacked area graph or for line graph am H Note Bandwidth Client Count and Rogue Count data support stacked area graphing If Current is selected as the reporting interval stacked area graphs cannot be generated for any performance data Additionally if Current is selected clicking the line graph button generates a pie chart with each client SSID or access point depending on your specified grouping depicted as a different color wedge The arrangement of graphs and tables on the Performance page is configurable Yo
66. wing the current date A Date Range dialog appears 2 Select Custom from the list Start date and end date boxes appear within the dialog along with lists for start time and end time 3 Click within the start date box and select the desired start date from the calendar that appears 4 Click the start time list and select the desired start time Start of day is 12 00 a m and End of day is 11 59 59 Repeat steps 3 and 4 to select desired end date and time 6 Click OK The page updates to reflect wireless infrastructure data within the selected interval Ul Map The Wireless Map page displays a graphical representation of current wireless device connections on your network including wireless LAN controllers access points and clients Initially only controllers and access points may be visible As you zoom in associated clients appear in proximity to their access points Color coded SSIDs wireless network names are displayed between access points and clients A legend is available at the bottom right of the page to show the wireless network names and associated colors At the upper right corner of each controller and access point icon is a color coded indicator representing device status Device status indicators are customizable For additional information see Changing the device state colors or icons Important To ensure the Wireless map page displays properly limit your map to less than 1800 devices APs WLCs Clients
67. xt as a search term and launches a search page listing matching Wireless information You can perform additional searches for information on other wireless infrastructure devices from this page by using the search box at the top of the table where the hyperlinked content you clicked to launch the initial search is pre populated Additionally session details can be sorted in the Same manner as tabular data on the main Clients on page 18 page You can return to the Clients on page 18 page by clicking the Back To Clients Page hyperlink at the top of the client detail full page view Rogues The Wireless Rogues page displays a list of wireless devices that have been identified as rogues by the Wireless Infrastructure The Rogues page is intended to help you identify foreign wireless devices that emulate access point devices rogues in order to mitigate risk Using this interface you can sort displayed devices by Time SSID or MAC Address search for a specific wireless device exclude devices of which you are already aware and or known devices in close geographic proximity to your wireless network and are certain to pose no threat to your network and limit the display to show devices polled during a specific date range For each rogue detected the following information is displayed SSID The SSID broadcast by the rogue access point If a rogue has been configured not to broadcast an SSID the SSID box is blank MAC Address The MAC ad

WhatsUp Gold v16.2 Wireless User Guide

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