Cisco SX20 Set Top User Guide
Contents
1. lt MBTelehealth Bringing health care closer to home Cisco SX20 Set Top User Guide FOR FIXED EQUIPMENT Prepared by MBTelehealth May 2013 Updated NA MBTelehealth Cisco SX20 User Guide TABLE OF CONTENTS 1 0 JBIF C MNES EE 3 2 0 OVERVIEW E 3 3 0 GENERAL Ee 5 3 1 C U E 5 3 2 Camera e ut E 6 3 3 lte reiege EE 7 3 4 Making and Receiving a Video Cales 7 35 Viel fr E 8 3 6 Far End Conto eman E 8 3 7 Be De 9 4 0 SHARING CONTENT PERIPHERAL DENVICEGS 10 5 0 TROUBLESHOOTING EE 12 5 1 PUIGIOM EEN 12 5 2 Lae cad TEE 12 6 0 ADDITIONAL TRAINING INFORMATION 13 7 0 VIDEOCONFERENOCINGETIOUETIE 13 MBTelehealth Page 2 of 13 MBTelehealth Cisco SX20 User Guide 1 0 OBJECTIVES This user guide will provide you with an overview of the Cisco SX20 videoconference solution and the knowledge to setup and use the equipment Learning Outcomes After reviewing this guide you should be able to 1 Identify and explain the main parts of your videoconference solution 2 Use the remote control to navigate through the menus set camera presets and access additional video sources 3 Setup and use the equipment 2 0 OVERVIEW The main components of the Cisco SX20 videoconference solution are the Camera Codec Ethernet Cable Microphone Screen Monitor Router Remote Control and for some units the Cart Camera Codec Microphone Remote gt 1 Camera The built in camera is a high quality im2. VI end to the DVI I In at the back of the codec DVI Connector 2 Connect the VGA end to the matching port on the laptop VGA Connector 3 Turn the laptop on 4 Press the Presentation button d on the remote control or select the PC Patient Camera preset option 5 You should now see you PC displayed in the Selfview window on the videoconference monitor If you do not see your PC image do the following on the laptop keyboard press the Function key Fn and the appropriate F key often F5 F8 or F10 simultaneously A display options menu will appear select the option to display on both as shown below Display options MBTelehealth Page 10 of 13 MBTelehealth Cisco SX20 User Guide 6 Press the Presentation button again to return to the Main Camera view 7 To disconnect remove the VGA cable from the laptop To connect a Patient Camera to the videoconferencing equipment 1 Using a DVI DVI cable connect one end to the DVI I In at the back of the codec DVI Connector 2 Connect the other end to the matching port on the Patient Camera base 3 Turn on the Patient Camera 4 Press the Presentation button Ka on the remote control or select the PC Patient Camera preset option 5 You should now see the Patient Camera image displayed in the Selfview window on the video conference monitor When both a Laptop and a Patient Camera will be used with the videoconferencing equipment The instructi
3. aging device which transmits images to the screen monitor The camera movements are controlled by a wireless infra red IR remote control that controls a variety of functions both on the near and far end 2 Codec The codec is the central part of the videoconferencing equipment The main task of the codec is the compression of outgoing video audio and data the decompression of the incoming information and the transmission of this information between endpoints The name codec comes from a combination of the two words compression and decompression MBTelehealth Page 3 of 13 MBTelehealth Cisco SX20 User Guide 3 Microphone The table microphone is designed to be located on a flat surface in front of the participant The microphone cable should always face towards the videoconferencing system The system will automatically equalize sound levels so that loud and soft voices are picked up and transmitted to the far end at approximately the same level 4 Screen Monitor The videoconferencing equipment may utilize single or dual screen monitor configurations The screen monitor displays the far end or the near end image and content as selected by the user 5 Router When connected to an MBTelehealth drop the Router provides a secure connection back to the MBTelehealth network 6 Remote Control The remote control is used to place calls adjust the volume navigate screens and select options It controls all functions of t
4. encing etiquette will help prepare you for a successful session v Assume that people can see and hear you as the Camera and Microphone are always Live v Identify yourself and anyone else in the room to the client v Speak directly towards the microphone and use your normal speaking voice v Try to avoid a lot of movement or shuffling of papers as this may affect the quality of the sound transmission v Due to the audio delay pause for clients to ask or answer questions or when they have comments v Always ensure there are no further questions and that the client is aware of follow up instructions before signing off MBTelehealth Page 13 of 13
5. he v key when Res done SUMS When entering text this key is used to toggle between upper and lower case letters Press and hold Prags and hold to change between characters and numerics Waking up the system Grab the remote control and make sure your hand touches the rubber line sensors located on both sides of the remote control or just touch any key on the remote c n The following sections will provide instructions for using your Cisco SX20 solution to place and receive videoconference calls 3 1 Set Up To setup and use the videoconference solution 1 Wake the codec by picking up the remote control then turn on the screen monitor After approximately 15 20 seconds you will see the home screen S If the Ethernet cable is connected correctly you will see a flashing green VPN light on the front of the Router 2 Place the microphone on the table in front of the participants MBTelehealth Page 5 of 13 MBTelehealth Cisco SX20 User Guide 3 2 Camera Controls The camera can be controlled manually by selecting the Camera Control option from the Home Menu and then using the arrow keys and the zoom and keys to adjust the camera to the desired position Alternatively you can use Camera Presets to change to a predetermined camera position Camera presets Camera presets are useful when images from many different camera positions and video sources are to be viewed by the far end site s Pre
6. he videoconferencing equipment The equipment will not function without the remote control MBTelehealth Page 4 of 13 MBTelehealth Cisco SX20 User Guide The Cisco TR5 Remote Control Microphone On Oft y Adjust loudspeaker volume d Use the Arrow keys to navigate in the menus and the canter v key to confirm your choice of Selection When no menu is open Arow keys can be used to move the camera Use this key to display the Home e menu on the screen ny Use this key to display the Phone book your contacts on the screen Place a call Use this key to remove characters in a text field Switch to show PC screen on the system Press again to go back to the main Camera Open the Presentation menu 10 select other sources Press and hold A Dm lhe camera 3 0 GENERAL USE yun These keys correspond to the five comtext sensitive softkeys along the bottom Ga e r Use this key to change the layout on the screen Use the keypad to enter letters and numbers as with a mobile phone Press a key repeatedly to access the characters displayed on each key Use this key to end an ongoing call Outside a call press and told to enter the standby mode Zeen IEN D Press and hold the key to switch between touch tone mode press and hold bower case characters and numbers Press and hold Use this key to enter touch tone mode OTMF in a call Press t
7. how selfview D a Speaker participant Full screen participant A 2 Select Show selfview to display an image of your camera view on screen and select Hide selfview to turn that image off 3 When connected to another site or sites you will also be provided options on how to display the content being received Scroll through the options using the arrow keys and press to select SS Options available are dependent on what content the other site s are sharing MBTelehealth Page gorig MBTelehealth Cisco SX20 User Guide 4 0 SHARING CONTENT PERIPHERAL DEVICES The Cisco SX20 Set Top allows for users to display additional video sources through a single DVI port connection The Cisco SX20 also supports dual video streams Dual Video With dual video stream you can view two different live video streams simultaneously the main video and one additional source This could for example be both a PC presentation and the person who gives the presentation If the connecting video system does not support dual video stream no second video stream will be established for this system and the PC presentation will be shown as the main video Connecting additional video sources The instructions below show users how to connect a Laptop or Patient camera individually and how to manage a set up where both may be required at different times To connect a laptop to the videoconferencing equipment 1 Using a VGA DVI cable connect the D
8. k to move microphone further end when people speaking close to the monitor away from monitor Speaker volume is too high on far Ask far end site to turn volume end monitor down on their monitor 5 2 Video Issues Possible Cause s Picture is blank on the System has gone into sleep mode Pick up the remote system will monitor reactivate in normal mode Monitor has been powered off Turn the monitor on Monitor input has changed Check to see if the monitor input has been changed using the select or input button on the TV Monitor Near end site unable to Proper input has not been selected Check for correct input hear or see the picture selection on remote control from far end peripheral Cables are not properly connected Check that output from laptop patient camera VCR or document camera are connected properly lf you are experiencing any problems with the videoconferencing equipment or have any questions please contact the MBTelehealth Service Desk for assistance Winnipeg or outside of Manitoba Phone 204 975 7714 Option 1 Outside of Winnipeg within Manitoba only Phone 1 866 667 9891 toll free Option 1 MBTelehealth Page 12 of 13 MBTelehealth Cisco SX20 User Guide 6 0 ADDITIONAL TRAINING INFORMATION For additional information on videoconference equipment visit www mbielehealth ca or contact your Facilitator eHealth Solutions 7 0 VIDEOCONFERENCING ETIQUETTE The following tips on videoconfer
9. mera presets will be set up and saved as part of equipment implementation but there may be a need to change or resave presets To change or resave presets 1 Move the camera to the desired position using the arrow keys and the zoom and keys 2 Use the softkey to select Camera presets 3 Then scroll down and select Edit Camera Presets 4 Scroll down to the Preset you want to change the press the Right Arrow Key and select Update to current camera position 3 3 Microphone To mute the microphone 1 Press the Mic Off 4 key on the remote control or on the microphone itself An onscreen indicator will appear when the microphone is off and the button on the microphone will change to red 2 To unmute press the Mic Off key on the remote control or on the microphone again The onscreen indicator will disappear and the button on the microphone will change to green 3 4 Making and Receiving a Video Calls Making video calls to MBT Site _ 1 For connections to MBT Sites press the Phone Book button LO 2 Scroll down the list of contacts to find the site and equipment you are scheduled to connect to then press ef to initiate the call EI You can also use the Search field and key board on the remote control to find the site you are scheduled to connect to Use the keys on the remote to enter the name of the site then select it from the list provided Making video calls to outside the MBT network 1 For Out of Network con
10. nections select Call from the Home menu then enter the dial in number you have been provided and click to initiate the call Receiving video calls Your Cisco SX20 Set Top solution has been configured to automatically accept all incoming connection requests This means that both site to site connections initiated by another site and multi site connections will be automatically connected MBTelehealth Page 7 of 13 MBTelehealth Cisco SX20 User Guide You will hear a dial tone that indicates there is an incoming call and your microphone will automatically mute so that the connecting site cannot overhear what you are discussing Once the connection is made you will need to unmute your microphone so that the other site s can hear you If you do not want to accept an incoming call press to reject the call If you are participating in a multi site event 3 or more participating sites you will be automatically connected by the MBTelehealth service desk Do not attempt to connect to another location Ending video calls At the completion of the call press to disconnect 3 5 Volume To adjust the volume 1 Use the Volume Key to increase or decrease the volume ES A Volume Bar will appear at the bottom right of the screen Volume Bar 3 6 Far End Control Site to Site Taking Far End Camera Control allows you to move the camera at the far end site as well as control their video sources and presets during Site to Si
11. ons identified above will still be relevant but the addition of a Male to Female DVI cable will be added to the solution set up The addition of this cable will allow for easy access and switching between the two peripheral devices The cable will be connected to the back of the codec with the Female end accessible for easy connection of a DVI VGA cable for laptops and a DVI DVI cable for the patient camera To display the local PC Patient Camera full screen 1 Click on the Selfview button Ei open the Layout Control window 2 Use the softkey to select Maximize Selfview 3 Click the Selfview button and select Restore Selfview to return to the default display option MBTelehealth Page 11 of 13 MBTelehealth Cisco SX20 User Guide 5 0 TROUBLESHOOTING 5 1 Audio Issues Possible Cause s Far end site unable to hear Your microphone is muted Un mute your microphone you Your microphone is obstructed or Check microphone and ensure it too far from the person speaking points towards the person speaking Unable to hear far end site Microphone is muted at far end site Try to instruct far site to un mute their microphone Near end monitor and or codec Increase the volume on the Volume is too low monitor and or the codec Audio distortion from far Far site monitor volume is too high Turn down the volume on the far end site end monitor Echo or distortion at near Far end microphone is situated too As
12. sets are used to switch camera positions without having to manually move the camera The SX20 Set Top is set up with four 4 Standard Presets 1 Sign The first preset is of a sign with the sites name This is an off screen camera view that allows users to move about the room without being on camera and identifies the sites that are connected 2 Participant Presenter Provider Patient This preset is a close up view of the person or persons involved in the event Whether it is the patient provider or a presenter when setting this preset you want to ensure that the far sites are able see the person clearly 3 Room Part of videoconference etiquette includes making the sites you are connected to aware of everyone involved in the event By setting a preset of the entire room you can easily identify everyone in attendance and then switch back to preset number 2 as necessary This preset is also helpful for question and answer periods 4 PC Patient Camera Selecting this preset will display whatever device is connected to the DVI port on the back of the codec This is most often used for connecting a laptop or a patient camera To use camera presets 1 Press the Main Menu button m until the preset listing shows on the softkey displays along the bottom of the screen MBTelehealth Page 6 of 13 MBTelehealth Cisco SX20 User Guide 2 Press the softkey that corresponds with the image you would like to display Ca
13. te calls only Before taking far end camera control always request permission first and explain why you are taking control You may need to take far end camera control if There is an unskilled operator at the far end The operator requests that you take control lf the operator isn t able to facilitate the event at their end To use far end camera control during a call 1 Press the Main Menu button a then select Camera Control 2 Use the softkey to select Far End which will enable Far End Camera Control 3 Move the camera to the desired position using the arrow keys and the zoom and keys 4 Use the softkey to select Near End which will turn off Far End Control MBTelehealth Page 8 of 13 MBTelehealth Cisco SX20 User Guide re calls the Far End button allows you to control how the other sites are displayed on your screen To split the screen in a multipoint session 1 Press the Home button then select Camera Control 2 Use the softkey to select Far End which will enable Far End Camera Control 3 Use the Up and Down arrow keys to scroll through the layout options Layout Options 4 Use the softkey to select Near End which will turn off Far End Control 3 7 Layout Selfview The Selfview button on the remote control allows you to control how images are displayed on your screen To use the Selfview layout options 1 Click on the Selfview button Ei open the Layout Control window j db S
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