StarTalk - Startalk Flash Quick Reference & User Guide
Contents
1. N RTEL NORSTAR StarTalk Startalk Flash Quick Reference User Guide WON Initializing your Mailbox You can begin to use StarTalk Flash as soon as you initialize your mailbox To open and initialize your mailbox follow these steps Press e to open your mailbox 2 Press o o o the default password and press OK or E 3 Choose a password from four to eight digits long that does not start with zero Enter your new mailbox password and press OK or 4 Enter your new mailbox password again and press OK or EJ 5 At the tone record your name in the Company Directory Press to end this Session Personal Mailbox greetings You can record Primary Alternate or optional Personalized greetings Your Primary Mailbox greeting is for everyday use Your Alternate Mailbox greeting is for times when you are away from the office If your company subscribes to Caller ID you can record Personalized Mailbox greetings For Personalized Mailbox greetings you program StarTalk Flash to recognize a specific incoming telephone number Your Personalized Mailbox greeting plays to callers from that number P0888945 Issue 2 0 Printed in Canada StarTalk Flash Feature Codes Feature Codes are used to access the different StarTalk Flash operations Default Feature Code Custom Feature Code Leave a Message Feature e 8 fo Open Mailbox le 8 1 je StarTalk extension 3 6 2 number Tr2. Lea ming About This Card shows you how to start using StarTalk it explains the Feature StarTalk Codes how to initialize your mailbox and PES some of the features _ that you can use right away P All Norstar telephones provide StarTalk voice prompts On ween with display buttons the voice prompts are delayed approximately five seconds if you don t see an option on your telephone display you can wait for the voice prompt to announce the additional options You can use StarTalk features by pressing the display buttons or the dialpad buttons on your Norstar ad This Card shows you both buttons So when you see a button like this or a button like this 2 4 you can press either one lo activate the StarTalk feature Before You Before you start using StarTalk ensure you have Start Using A initialized your mailbox StarTalk y recorded your primary greeting and your lema greeting il required x Norstar and StarTalk are trademarks of Northern Telecom You Need To Know About the Feature Codes Feature Codes are only used when you use StarTalk from a Norstar display telephone A Feature Code is used to leave a message open your mailbox determine StarTalk s Intercom Number and transfer a call to a mailbox There are four frequently used Feature Codes Leave Message Feature orf 8 Open Maibox Feature Jod lei Determine StarTalk s intercom Feature J904 eae JE E sf Number Tra
3. clearly at a pace that is easy to understand 6 To end your recording press ox or Note After you have recorded your message you can replay the message or record the message again 7 For delivery options press 8 To send your message press or You can also replace the handset to send your message When you replace the handset to send your message the message is sent using the NORMAL delivery option Forwarding Calls _ E a Forwarding Calls When you are not available to answer your phone you can forward your Norstar telephone directly to StarTalk Once you have forwarded your telephone StarTalk answers your incoming calls and transfers them directly into your mailbox Before you can forward your calls to StarTalk you must know the StarTalk Intercom Number If you do not know StarTalk s Intercom Number a The number that appears on your Norstar display is the StarTalk Intercom Number 3 To Forward your calls to StarTalk 1 Press Can Fwa or 2 The display shows Forward to __ 3 Enter the StarTalk Intercom Number All calls to your telephone will now be answered by StarTalk Cancelling Call to cancel Call Forward use one ol the methods presented here Forward had i Cal Fwd 2 N Foature 3 CANCEL TransferringCalls 2 p US _ Transferring a Call To a Mailbox Transferring a Mailbox Owner To StarTalk Anytime a Caller wants to leave a message
4. an option press to speak to the Operator press o StarTalk Flash features For more information on all the StarTalk Flash features refer to the StarTalk Flash Reference Guide This guide explains the following features in detail e Automated Attendant Alternate language o Company Directory x e Leaving a mailbox message Off premise Message Notification e Personal Mailbox greetings Replying to a message Sending a message using a Group List e Transferring calls to StarTalk Flash From an outside tone dial telephone dial your company s telephone From your Norstar telephone enter number wait for StarTalk Flash to answer then press Fr OOO Enter your Mailbox number and password Enter your password Main Menu Main Menu s or reaue _ e eJ e Listen to Saved Record Message Change Mailbox Options Messages 5 ab al 2 Replay Skip Pause Skip SkipTo Previous Forward Next Message Save Erase Reply to Return to End Company Record Change Return to Backward Continue Forward End Copy Message Envelope Message Message message Main Recording Directory Select Password Main Menu Greeting Menu 1 Replay Erase Accept Enter Mailbox Number or for the Company Directory Send Delivery Only applies while message is playing Options a Using StarTalk _
5. either your primary or alternate mailbox greeting shown on the display as PR 11 and E ALT 5 To record your greeting press Ces or ll 6 Atthe tone record your greeting Remember to speak clearly at a pace that is easy to understand 7 To end your greeting press ox or ll _J 8 To accept this recording press ok or le Alter the mailbox greeting is recorded you can choose which greeting you are going to use If you do not choose a mailbox greeting StarTalk automatically plays your primary greeting To choose a mailbox greeting you must open your mailbox using the apen Mailbox Feature Code Once you have tii your mailbox 1 Press A ron n or BE 2 To select Greeting Options press GREEN or 2 3 Press GHOSE or er 4 Select which mailbox greeting your mailbox is going lo use l Listening To in Your Listening To Each time you open your mailbox StarTalk plays any Broadcast mes Me S sages sages left by your System Coordinator and informs you of how many other messages are in your mailbox Messages are played beginning with any Urgent messages followed by the first message left in your mailbox To listen to messages you must open your mailbox using the Open Mailbox Feature Code Once you have opened your mailbox 1 To listen to your new messages press Gar or To listen to your saved messages press 16 3 Your lirst message starts to play While listening to a message or
6. in a StarTalk mailbox you can easily transfer the caller from your Norstar telephone You can transfer a call to any mailbox registered and initialized with StarTalk To transfer a call to a mailbox from your Norstar telephone 1 Press Feature _ flew fiend Note Do not press hold 2 Enter the mailbox number or use the Company Directory 3 Press Ris or replace the handset You can transfer a mailbox owner to the Open Mailbox Feature For example mailbox owners can be transferred to their mailbox to change greetings or retrieve messages To transfer a mailbox owner to StarTalk trom your Norstar ae 1 Press or Ex 17763 Note The Call is put on hold AO Do not de hold 2 Enter StarTalks Intercom Number 3 Press Bis or replace the handset Attendant Assigning The Target Attendant is assigned to answer a telephone when the caller the Target Attendant reaches a mailbox and presses 0 to speak with the operator You can assign any valid extension as the Target Attendant To change from the Operator to the Target Attendant once you have opened your mailbox A Press or few 2 Pes BI 3 Press cane or I 4 Enter lt desired extension gt 5 Press B o EI The Target Attendant is now changed from the StarTalk Operator lo vour personal operator Using the Company Directory The StarTalk Conan Directory i is a list of mailbox owners who have been enabled by the System Coordinator t
7. is selected a pause must be inserted The number of pauses required depends on the pager system being used For more information about destination number DTMF Tone Com mands refer to Appendix A in the StarTalk Reference Guide To accept the destination type press Cox or E i If the message destination type is a telephone you must set a start time 12 13 14 15 16 17 Enter the time when Off premise Message Notification is to start Note This is a four digit field Any single digit hour and minute must be preceded by a zero Press Cin oil Cen or led To accept the start time press Cox or ll Enter the time when Off premise Message Notification is to stop Note This is a four digit field Any single digit hour and minute must be preceded by a zero Press ey Can ol To accept the stop time press Cox_ or Li Off premise Message Notification conta Disabling Off premise Message Notification Reg bai a 18 To accept Ihe message type NEW press Cor D J To change Ihe message type to URGENT Ferne Ei Note The default message type is NEW ne means you are notified whenever you receive a new message Changing the message type changes NEW to URGENT This means you are only notified when you receive an Urgent message 19 To accept the message type press gt or To end this StarTalk session press ris Olf premise Message Notification begins as soon as the start
8. press non n or To select a line press or DJ Note You can also select line pool or intercom For more informa tion about Setting Up Off premise Message Notification refer to the StarTalk Reference Guide Enter a line pool or IC number press or tm To accept the line pool or IC number press or E Enter the destination telephone number press Cart or J Note While you are entering a telephone Ro you can press a dialpad number to represent dial tone recognition or other telephone number options When StarTalk is installed with PBX gt Centrex and you want to access an outside line you must enter the command to recognize dial tone For example enter to access an outside line press _ then enter 4 to recognize dial tone press followed by the destination number press _ and any required pauses Each pause entered is four seconds long For definitions of Pause Recognize Dial Tone and Enter More Digits refer to the StarTalk Reference Gulde Glossary Tocend the telephone number press or To accept the telephone number press Cox or e 7 Off premise Message Notification cont d 10 To accept the destination type telephone press 11 Cox or el and move to step 12 To change the destination type to pager a 7 or ll CHNG Note The destination type can be either telephone or pager StarTalk automatically selects telephone When the pager destination type
9. time is reached Itis a good idea to set the start time to the time when you know you will be at the destination phone number You wili be called whenever you receive a message To disable Off premise Message Notification you must first open your mailbox using the Open Mailbox Feature Code Once your mailbox ts open 23 1 Open the mailbox admin menu press or law 2 To access the message nolikcalion menu press I 3 To listen to the options press Gaui or 4 To disable message noklicalion press or To end this StarTak session press Fis Off premise Message Noblica ion is disabled Changing Off premise Message Notification To change Off premise Message Notification you must first open your mailbox using the Open Mailbox Feature Code Once you have opened a mailbox A Open he e mailbox admin menu press or i 2 Open the message notification menu press 3 To change message notification press or 4 To select a line press LIME or J Note You can also select line poo or intercom 5 Press Cuno or If you do not wish to change the ine ere ox of 6 Enter the new line number 7 Toendthe line number press or le 8 To accept the line number press Cart or 9 Press or a An 2 en to change the destinalion Cnn 10 Enter the new destination pains number Note While you are entering a telephone number you can press a dialpad number to represent pause dial tone recognition or
10. aller a message has played you can Replay he message CEODGED or WA Back up 9 seconds j fr Pause and Continue stop pay or ei paces then ou to continue Forward 9 seconds gt gt or lam Skip to the end of message or a To Messages In Your Mailbox cont Play the previous message Forward the message Skip to the next message Play time and date stamp Save a message Erase the message Reply to the message Volume control GED ERASE REPLY or de Git i gt gx 7 PRAT izes CEE Note After listening to the messages leftin your mailbox and exiting StarTalk all messages you do nol erase are automatically saved Off premise Message Notification _ Off premise Message Notification Setting Up Off premise Message Notification Off premise Message Notification to a telephone number outside your business or to a pager alerts you when messages are left in your mailbox Off premise Message Notification is enabled in the StarTalk Class of Service designation by your System Coordinator Note You can direct your message notification to any tone dial telephone To set up Off premise Message Notification you must first open your mailbox using the Open Mailbox Feature Code Once you have opened your mailbox 1 2 Open the mailbox admin menu press or Open the message notification menu press led To set up message notification
11. ansfer olaa I _ _ Interrupt a ER AA Feature Code descriptions Leave Message Feature Code Use to leave a message in an initialized StarTalk Flash mailbox Open Mailbox Feature Code Use to open your mailbox e StarTalk extension number Feature Code Use to determine the StarTalk extension number in order to forward your Norstar telephone to StarTalk Flash Transfer Feature Code Use to transfer a call to a mailbox e Interrupt Feature Code Use to interrupt a caller listening to your Personal Mailbox greeting or leaving a message Forwarding your calls to StarTalk Flash When you are not available to answer your telephone you can forward your calls directly to StarTalk Flash 1 Press 6 6 E Record the StarTalk Flash DN 2 Press a 3 Enter the StarTalk Flash DN To cancel call forward 1 Press feature JEE or Press CANCEL Setting up Call Forward Remotely 1 Call the Automated Attendant or your Norstar islephole from any tone dial telephone and press while the greeting plays Enter your Mailbox number password and press Press f then press amp and then press Press 1 to enable or disable Call Forward oe AS Replace the handset to end the session Frequently used dialpad keys e to replay the StarTalk Flash Options press e to back up the display to the previous display prompt from a single line display press e to interrupt most voice prompts or enter
12. its long but it cannot start with zero To end your password press or fv J Alter you have accepted your password you are asked to record your name in the Company Directory At the tone record your name To end your recording press of To accept your recording press u a Cox of Ca You are now ready to record your personal mailbox greetings Once your greelings are recorded you have the option of selecting either your primary or alternate greeting If you do not select a greeting your primary greeting plays automatically To end your StarTalk session replace the handset or press Risf Note Initializing a mailbox is only done the first time you open your mailbox A mailbox must be initialized by its owner before voice messages can be received Mailbox Features Your Mailbox Greeting Recording a Greeting Choosing a Mailbox Greeting Each mailbox has a primary and alternate greeting recorded by the mailbox owner After you have recorded your personal mailbox greetings you can choose which greeting you play to callers reaching your mailbox To record your greetings you must first open your mailbox using the Open Mailbox Feature Code Once you have opened your mailbox 1 Press Cronin or lem 2 To select Greeting Options press GREET or le 3 To record your greeting press RECORD or lt 4 Select which greeting you are going to record Note You can choose to record
13. message you can use the Leave Message Feature or the Open Mailbox Feature StarTalk provides you with four message delivery options which are Certified CERT or EI Urgent uasent or Private Priv or Normal seno or eJ This delivery option sends you notifica tion that your message has been received and read This delivery option marks the message and plays it before playing other mes sages left in your mailbox This delivery option prevents a message from being forwarded to another mailbox This delivery option sends a message to a mailbox Normal messages are played in the order in which they are received and can be forwarded to other mailboxes Alter you have recorded your mailbox message press gu to access delivery options To use one ol the delivery options press the appropriate delivery oplion number Note When leaving a message you can press 9 to listen to StarTalk voice prompts in the alternate language Leaving a Mailbox Message cont d To leave a mailbox message 1 Press Feat Sa 2 Enter the mailbox number or Colo List number ee If you do not know the mailbox number press 018 or to use the Company Directory For details about Group List mates see your ini ed 3 Once you have entered the mailbox number the display shows the mailbox owner s name 4 Toleave your message press Cok or 5 At the sound of the tone record your message Remember to speak
14. nster Feature 16 Feature Codes can be programmed onto your Norstar telephone using le and labelled as Leave Message and Open Mailbox Note For more information about programming a Feature Code memory button refer to the StarTalk Reference Guide Section 2 When you are away from the office you can access StarTalk using the dialpad of any tone dial telephone The Feature Codes that appear in this card are StarTalk default codes Feature Codes are assigned during installation For more informa tion about Feature Codes see your System Coordinator if your company is not using the default Feature Codes ask the Coordinator what the StarTalk Feature Codes are and record them in Table 1 Operation New Feature Code Leave Message Feature 9 Open Mailbox Feature 9 StarTalk Intercom Number Feature 9 Transfer Feature 9 Mailbox Features Your Mailbox Before you can use your mailbox you must Initializing a Mailbox open your mailbox change your password record your name in the Company Directory record pa personal mailbox greeting s This is called initializing your mailbox To open and initialize your mailbox 8 9 Press C Enter the default password To end the password press or fe J The display or the StarTalk voice prompt asks you to enter your new personal mailbox password y Using the dialpad enter your new mailbox password Your password can be from 4 to 8 dig
15. o appear in the Company Directory Membership in the Directory is established by mailbox owners when they initialize their mailboxes You can find any initialized mailbox by searching the Company Directory You can use the Directory when the Norstar display shows S DIR or StarTalk voice prompt announces Press lx TF tousethe Directory When using the Directory enter the first four letters of a mailbox owner s last name using the dialpad of any tone dial telephone If you are using the Directory from your Norstar telephone the name of the mailbox owner appears on the display To accept the mailbox owner press aL OK or The mailbox owner s name is announced or appears on the display If you do not want the person who is announced press next or lif to hear the next matching name Note If you are trying to find a mailbox owner with less than four letters in the last name for example Fry press the buttons on the dialpad that spell the entire last name and press Cox or StarTalk Time Savers Quick Use the programmable buttons on your Norstar telephone for StarTalk s Intercom Number This will allow you to quickly and easily Reference Tips forward your calls directly into your StarTalk mailbox Whenever you are unsure of StarTalk s intercom Number press freature lodiei The StarTatk intercom Number will appear on your Norstar display If you get lost using one of the StarTalk options pres
16. other telephone number sequence options 11 To end the telephone number press ox or 12 To accept the telephone number press or 13 To change the destination type press CCHNG HNG or R Note The destination type can be either telephone or pager StarTalk automatically selects telephone Off premise Message Notification cont d 14 To accept the destination type press or 15 To change the start time press cune or If you do not wish to change the time press N NEXT XT or TEB 16 Enter the time when Off premise Message Notification is to start Note This is a four digit field Any single digit hour and minute must be preceded by a zero or E or or or LJ It you do not wish to change the time press HEX1 or 20 Enter the time when Off premise Message Notification is to stop Note This is a four digit field Any single digit hour and minute must be preceded by a zero or E or led or EI or li or E 17 Press 18 To accept the star time press 1088 19 To change the stop time press 21 Press 22 To accept the stop time press _ 23 To change the message type press _ TE TE 24 To accept the message type press To end this StarTalk session press Leaving a a Message Message _ Delivery Options Leaving a Mailbox Message y You can leave a message directly in any StarTalk mailbox as long as thal mailbox has been initialized by the mailbox owner To leave a
17. s to replay the option list When a Norstar one or two line display is being used pressing IL backs up the display to the previous display prompt Touse StarTalk from a single tine display telephone call StarTalk s intercom Number and follow the voice prompts To save time you can interrupt most prompts by pressing W or selecting a StarTalk option You cannot interrupt prompts that are informing you of an error Other Features For more information on other StarTalk features refer to the StarTalk Reference Guide This Guide explains such features as Automated Attendant Group Lists Forwarding a Message Passwords Company Directory Name List Language Selection General Delivery Mailbox Envelope Information Selecting Mailbox Greelings 17
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