PC Phone for WEB User Guide
Contents
1. PC Phone for WEB provides functionality to send and receive instant messages to and from your contacts Client requirements In order to use PC Phone for WEB your workstation must meet the following requirements Screen size of 1024 x 768 When using a smaller screen users should set the browser to Full Screen mode to properly view the GUI e Equipped with one of the following web browsers e Google Chrome e Microsoft Internet Explorer 8 e Microsoft Internet Explorer 9 e Mozilla Firefox Page 5 Media Plugins In order to use PC Phone for WEB to send and receive calls you need to download a valid media plugin Introduction If a media plugin is not installed a message similar to the following will display iy Favorites 94 Employee Remote Access PC Phone for Web gt Bly Gl hy Pager Safetyy Tooky y ANelo PC Phone for Web A A A Connected AAN Contacts Media Not Found Can not find valid audio video source Click Dow to download the Media Plugin or Cancel t ec functionality Once the download is completed execute ca the file to launch the installer then restart your browser D History Download Cancel Contacts Friends Director p Messaging t Routes Management Internet Protected Mode On f y 100 v After the installation of the media plugin is completed the pop up message will disappear 2 GUI framework The figure below shows the template for the PC2. 3 Click on the instant message link at the bottom of the contact s information Bell Aliant GENCom Web Connected JAN Contacts VD History vp Messaging Edit bob pimay bob genband com business pob genband com 11 03 46 home home fax instantmessage bob genband com t Routes Management Page 19 4 Enter yourinstant message in the text box BellAliant GENCom Web Connected 8 Contacts History NEE Teliare Edit MeetMeConf aliant506 ca a i j j cE oewe 4 t Routes Management 8 Call history The PC Phone for WEB client allows you to view and manage the call history using the Outbound calls will appear with a green arrow pointing away from a phone The figure below shows an example of an outbound call Inbound calls appear with a blue arrow pointing towards a phone The figure below shows an example of an inbound call amp Missed calls appear with a red X beside a phone and the caller identification in red The figure below shows an example of a missed call R Page 20 Prerequisites e You are logged in to the client Procedure Steps 1 Click History on the left side menu This will open the History D History All Out In Missed All Calls B 96472964 96472964 a 93437010 93437010 amp Unknown name 96472964 2 You can view all calls by click the All tab outbound calls by clicking the Out tab inbound calls by clicking
3. Phone for Web Bell Aliant Connected A Contacts Contacts Friends Directory History p Messaging t Routes Management Page 15 6 Performing voice calls Use this procedure to perform voice calls using the PC Phone for WEB client There are multiple methods for making calls including e entering the number into the dial pad e locating a contact in the contact list e using the call history to call a previous number or contact Prerequisites You are logged in to the client Procedure Steps 1 Use the following table to determine your next step the dial pad Step 2 the contact list Step 5 the call history Step 10 2 Click on the dial pad at the top of the window 3 Enter the number in the dial pad and click Call Enter a number x 1 2 q 5 JEL 7 8 Page 16 Go to Step 13 Click Contacts on the left menu Sa elx PBN coe e W Favorites 943 Employee Remote Access PC Phone for Web A mb v Pager Safetyy Tooske BellAliant PC Phone for Web Connected JAA Contacts History sdy WEEE Teale t Routes Management Locate the contact you wish to call Click on one of the following tabs depending on where the contact you are calling is stored e Contacts e Friends e Directory Either scroll through the list of contacts or enter the contact name in the Search box Then click on the contact to bring up
4. back Unknown name 93437010 Incoming Call ea End Call R Answer If you answer the new call the original call is automatically put on hold Page 13 To switch between calls click on the call to which you wish to switch CHRIS CELESTE 96587731 1 30 On Hold ee End Call 5 Accessing PC Phone for WEB Use this procedure to access PC Phone for WEB PC Phone for WEB is accessible through the WAM Presentation tier over secured http https Any access from http is redirected to https Prerequisites Your workstation meets the requirements specified in Client requirements on page 8 Procedure Steps From your web browser 1 Enter the URL for the GUI in the following format https webphone bellaliant net baweb If you are an unauthenticated user the login screen below will open Enter Your Credentials Username Password Page 14 2 Enter your User ID and password and click Login Enter Your Credentials Username 066943000a aliant506 ca Password eecccceecee In the event of a login failure the following window will appear Login Failure Username and Password do not match OK To logout click the button at the top of the GUI PC Phone for Web Windon oe bam https webphone bellaliant net baweb File Edit View Favorites Tools Help lt E g v v Pagey ly Favorites Employee Remote Access Safety v PC Phone for Web PC
5. the contact details Roger Rabbit primary p1001 gbp com business 6135551001 home 6136661001 home fax mobile 6137771001 email p1001 gbp com nickname Roger Rabbit instant message p1001 gbp com Page 17 8 Click on a phone number for the contact This will automatically dial the number 9 Go to Step 13 10 Click History on the left menu BellAliant PC Phone for Web P Active Available A Contacts History All Calls S 5066946555a Today 1 06 PM S 96946555 Today 96946555 1 04 PM B 93437010 Today 93437010 12 56 PM p Messaging t Routes Management 11 Scroll through the list of previous calls until you locate the one you want to call again 12 Click on the call to dial the number of begin the call 13 While on a call the client will display an On Call indication 964 7 2964 aliant506 ca On Call ms End Call Page 18 14 To place the call on Mute click Mute 15 To place the call on hold click hold 16 If you need to enter DTMF digits click Keypad 17 To end the call click End Call 7 Sending Instant Messages Use this procedure to send an instant message using the PC Phone for WEB client Prerequisites You are logged in to the client Procedure Steps 1 To send an instant message click on the Contacts menu 2 Select the Contact to whom you wish to send an instant message
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7. Bell Aliant Unified Communications Web Applications Manager PC Phone for WEB User Guide Release 1 0 Document Revision 01 01 bellaliant net unifiedcommunications 630 01697 01 Web Applications Manager Product release 4 0 Document number 630 01697 01 Document issue 01 01 Date 21 November 2012 Copyright 2012 GENBAND All rights reserved Use of this documentation and its contents is subject to the terms and conditions of the applicable end user or software license agreement right to use notice and all relevant copyright protections GENBAND the GENBAND corporate logo and tagline and certain of GENBAND s product and solution names are registered trademarks of GENBAND and its affiliates While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing GENBAND AND OR ITS LICEN SORS PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice THE INFORMATION CONTAINED HEREIN IS THE PROPERTY OF GENBAND OR ITS LICENSORS AND MUST NOT BE DISCLOSED OTHER THAN TO EMPLOYEES OF GENBAND OR CUSTOMERS WITH NEED TO KNOW WITHOUT THE PRIOR WRITTEN CONSENT OF GENBAND OR ITS LICENSORS THE INFORMATION MUST NOT BE DISCLOSED TO SUBCONTRACTORS OR REGULATORY AUTHORITIES GENBAND MUST BE NOTIFIED OF ANY REQUEST OR ORDER FOR DISCLOSURE PRIO
8. Phone for WEB GUI Pie Dii Yese meom e Piip r Fea i a Epio Rote bitii WB PE Diera fon tie as ar Gets The Ge Bell Aliant PC Phone for Web Connected ADs Contacts C2 History Ty Messaging t Routes Llanagement Header contains the browser title bar product name area and global action area e Product name area GENCom Web e Content area contains the content for each application displayed on a per application basis e User Area Context Bar Dial Pad contains numbers and logout button Page 6 e Ul Menus see Menu structure e Status shows the status of the user Menu structure The structure for the PC Phone for WEB menu is as follows e Contacts e History e Messaging e Dial pad Contacts Page The Contacts page allows PC Phone for WEB users to view and manage contacts It supports an Address Book Friends List and Directory Users can view all of these on the left side of the window by scrolling Bell Aliant PC Phone for Web P Active Available S18 Contacts Contacts Friends Directory Dolores Eddie Valiant Judge Doom Marvin Acme Roger Rabbit History p Messaging p Routes Management The Contacts page provides a Search function to help you easily find contacts When searching in the Directory only three characters are required The Search function uses predictive matching as you type character into the Search box to make searching faster an
9. R TO SUCH DISCLOSURE Contents 1 Introduction Features Soft client Presence Call Control Instant Messaging Client Requirements Media Plugins 2 GUI framework Menu structure Contacts page History page Messaging page Dial Pad 3 Presence User Presence Presence Watcher 4 Call control Incoming call notification Call Disposition Multiple calls Page 3 O a a a oa oO oO Oo O oOo N N 10 11 11 12 13 Accessing PC Phone for WEB Prerequisites Procedure steps Performing voice calls Prerequisites Procedure steps Sending instant messages Prerequisites Procedure steps Call history Prerequisites Procedure steps Page 4 14 14 14 16 16 16 19 19 19 20 21 21 1 Introduction PC Phone for WEB is a browser based user interface UI for the GENBAND Web Application Manager WAM Features Soft client PC Phone for WEB provides a full featured soft client for Voice over Internet Protocol VoIP phone calling It provides access to your contact list and corporate directory It supports phone features such as calling number identification call hold call mute multiple calls and call history Presence PC Phone for WEB allows you set your status and monitor the statuses of Friends in your contact list Call Control PC Phone for WEB provides the capability to control how incoming calls are handled on a per call basis Instant Messaging
10. ble 48 Contacts Contacts Friends Directory Dolores Eddie Valiant Judge Doom Marvin Acme gt Roger Rabbit History o Messaging t Routes Management Note Only Contacts listed as Friends will display a presence status Page 10 The table below shows the various icons and what they mean ICON MEANING Available Online Online On the Phone Active Away Busy 0800 Offline 4 Call control PC Phone for WEB allows you to answer or determine how incoming calls are handled Incoming call notification When you receive a call from the client a popup window appears to notify you of the incoming call Unknown name 96472964 Incoming Call Dispose gt Page 11 Call Disposition If you choose not to answer the Dispose button provides the following options e Decline e Ignore e Transfer CHRIS CELESTE 96587731 Incoming Call R Answer When transferring calls there are multiple options depending on what is configured for the contact CHRIS CELESTE 96587731 Incoming Call t Answer Page 12 Selecting other will allow you to manually enter a number to which you can transfer the call Transfer Cancel R Answer Multiple Calls PC Phone for WEB supports up to eight simultaneous calls with only one active call When on a call a new call notification will move to the front of the GUI The active call moves to the
11. d easier It will also warn you if the search is too narrow Typing in the Search box will either filter contacts or search in the directory depending on your location Page 7 History Page The History page allows users to manage their call logs Bell Aliant PC Phone for Web Y Active Available S18 Contacts History Out In Missed All Calls 96946555 Today 96946555 1 04 PM S 93437010 Today 93437010 12 56 PM 93437010 Today 93437010 12 55 PM p Messaging t Routes Management The History page supports incoming outgoing and missed call logging If available the Display Name configured in the Personal Address Book appears in the call log The History page allows users to display call logs clear call logs sort call logs and display the caller name caller number call start time call duration and call direction It also allows you to display call details such as the caller s picture if available Messaging Page The Messaging page provides Instant Messaging IM capability Bell Aliant PC Phone for Web Active Available AAN Contacts History p Messaging Edit MeetMeConf aliant506 ca FF isp t Routes Management The Messaging page allows users to send and receive IMs from their Personal Address Book Direc tory entries and Call Logs It supports normal IM functionality such as incoming message notification unread message indication time date of last sent or recei
12. the In tab and missed calls by clicking the Missed tab Page 21 Release 4 0 Document number 630 01697 01 Document version 01 01 Date 21 November 2012 Copyright 2012 GENBAND All rights reserved Use of this documentation and its contents is subject to the terms and conditions of the applicable end user or soft ware license agreement right to use notice and all relevant copyright protections GENBAND the GENBAND corporate logo and tagline and certain of GENBAND s product and solution names are registered trademarks of GENBAND and its affiliates While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing GENBAND AND OR ITS LICEN SORS PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice THE INFORMATION CONTAINED HEREIN IS THE PROPERTY OF GENBAND OR ITS LICENSORS AND MUST NOT BE DISCLOSED OTHER THAN TO EMPLOYEES OF GENBAND OR CUSTOMERS WITH NEED TO KNOW WITHOUT THE PRIOR WRITTEN CONSENT OF GENBAND OR ITS LICENSORS THE INFORMATION MUST NOT BE DISCLOSED TO SUBCONTRACTORS OR REGULATORY AUTHORITIES GENBAND MUST BE NOTIFIED OF ANY REQUEST OR ORDER FOR DISCLOSURE PRIOR TO SUCH DISCLOSURE Contact Bell Aliant Technical Support at www bellaliant net unifiedcommunications support or contact our 24 7 Support Desk at 1 88
13. ved message inline emoticon display emot icon shortcuts local IM history and clearing of history user pictures display if configured and indica tion of which messages have been seen by the user Page 8 Dial Pad The Dial Pad provides a standard dial pad functionality for making calls through the PC Phone for WEB client Windows Internet Explore rata 7 Winda X j 7 le https webphone bellaliant net baweb E Google P File Edit View Favorites Tools Help x KLEN yy Favorites 94 Employee Remote Access PC Phone for Web fa B E am Pagew Safetyy Toolky v Bell Aliant PC Phone for Web Connected AML Contacts 93437010 Contacts Friends Directory 2 ABC eo 5 8 0 D History L Call lt 4 UCEEET late t Routes Management 3 Presence User Presence The following presence statuses can be set using the PC Phone for WEB Client e Connected e Offline e Away e Out to Lunch e Busy e On Vacation e Be Right Back Page 9 In addition the status set in the PC Phone for WEB client will also be updated within the Instant Messaging option PC Phone for Web Away Out to Lunch Busy On Vacation Be Right Back History p Messaging t Routes Management Presence Watcher The PC Phone for WEB client allows users to see the presence status of Friends in their contact list through status icons BellAliant PC Phone for Web Y Active Availa
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