Fax End User Guide
Contents
1. Oct 31 08 04 08 PM 604 713 6699 2008 October 20 i Oct 30 08 04 13 PM 250 758 2436 6047136699 LL X Oct 30 08 11 10 AM 250 758 2436 6047136699 ABE Oct 29 08 02 02 PM 604 713 6699 Oct 26 08 01 10 PM 250 758 2436 6047136699 Oct 24 08 03 34 PM 604 630 2167 Oct 23 08 10 20 AM 250 758 2436 6047136699 Oct 21 08 09 57 AM 604 597 5029 6045975029 COON DMD Om amp wl n Oct 17 08 01 24 PM 604 713 6699 Ka Ee Eel Eel Eel Eel Ea BIE o Oct 16 08 07 34 PM 604 628 3806 oa A Oct 16 08 07 29 PM 604 628 3806 t N Oct 16 08 07 25 PM 604 628 3806 a w Oct 16 08 07 22 PM 604 628 3806 gt Oct 16 08 07 20 PM 604 628 3806 a Oct 16 08 07 17 PM 604 628 3806 a Oct 16 08 07 14 PM 604 628 3806 a 3 a N Oct 15 08 01 08 AM 416 734 1808 oo Oct 09 08 10 21 PM 604 628 3806 Oct 09 08 10 15 PM 604 628 3806 a2 Bolalalajalajalalalalelala a o o ololafs S Oct 01 08 03 25 PM 604 713 6699 JHE Hkikkklkkkklkkkikkikikike LE FE E LE LE E E LE E E E e E e e e e e e e 5z ie D el D D Del Del Dx Bel D Bel Bel D Del D Del bel el et Bt For TIFF and PDF viewer plug ins for your browser click here There are 2 ways to view a TIF image in2. Select the Faxes button and you will have a dropdown menu to switch to the Inbox 2 4 FORWARDING A RECEIVED FAX To forward a fax to another Fax number click on the Forward icon of the fax you would like to forward Summary Faxes UserProfie Supot Logout Single Fax Type of Fax een Broadcast Fax Enter Fax e 9 16047136699 p Save Number to Address Book Account Code a es aw Send Cover page Cover Page Company To SS Company E From Talia Conen S Subject i Comments Send Immediately _Send Fax FAX END USER GUIDE To forward a fax click on the Forward link for that fax C emoy Faes Single Fax T f Fax lars Broadcast Fax Enter Fax e g 16047136699 Save Number to Address Book Account Code Send Cover page Send Immediately Send Fax Fax Fax number of the recipient This is a required field Account Code Enter a billing account if your company tracks fax expenses Cover page Select this checkbox to add a cover page Select the cover page template to use if required Voice Voice telephone number of the recipient if a cover page is added To Name of the the recipient if a cover page is added Company Company of the the recipient if a cover page is added From Your name if a cover page is added Subject Subject of the message if a cover page is added Comments Text message if a cover page is added You can choose to sa
3. gt Bx Jan 10 09 07 24 AM 011 656 323 1692 Failed Bl ea I Bx Jan 10 09 07 24 AM 011 656 542 4327 Failed Ll ea BS Bl Jan 10 09 07 41 AM 011 656 338 0086 Sent Ll eat f Bx Jan 10 09 07 24 AM 011 656 745 9962 Sent Lal ea e Bx Jan 10 09 07 24 AM 011 656 827 8751 Failed KEE Jan 10 09 07 24 AM 011 656 377 4414 Failed Ll es e e Bs Jan 10 09 07 24 AM 011 656 741 2181 Failed Ll es e Bl Jan 10 09 07 24 AM 011 656 284 9190 ee ee ee ee ee ee ee ee ee Failed Ll Ee e For TIFF and PDF viewer plug ins for your browser click here FAX END USER GUIDE The status a fax in the Outbox is one of the following values STATUS MEANING Queued The fax is waiting to be sent by a free fax line Sending The fax is currently being sent The fax was sent successfully To re send click on Resend Icon followed by OK ent at the confirmation prompt Retrying Previous attempts to send the fax were not successful Will attempt again later Unable to send despite retries To see the error reason click on Details Failed To re send click on ReSend Icon followed by OK at the confirmation prompt Partially sent Some of the pages were sent To see the error reason click on Details Just like inbound faxes outbound faxes are available as PDF and TIF f
4. is mandatory to enter your password on the subject line so that we can verify that you are a valid user 3 2 1 WITHOUT COVER PAGE To send a fax without cover page fields enter the fax number followed by dccfax com in the To address field Note that you will have to attach a file to be faxed and remember to place your password in the subject line as shown below Example Send a fax to 1 416 555 1212 without cover page fields 1416555121 2 dccfax com DigitcomFax will only accept email messages destined for outgoing faxes from valid DigitcomFax users The from field of the email message must match an email address specified as an authorized user in your email profile Expense r FxXpPense slat aie als zii The message body will be ignored when sending a fax without a cover page To check on the status of the fax go to the Outbox folder An e mail with the final status of the fax will be sent to the parties selected in your profile FAX END USER GUIDE 3 2 2 WITH COVER PAGE To send a fax with a cover page you will have to use the following format for the subject line which will populate the selected cover page To NameOfPerson Co CompanyName CP S C or P AC Account or Billing Code Pass YourPassword Sub SubjectOfYourFax The cover page fields MUST be separated by a forward slash Only the password field is man datory If you do not wish to specify a field simply do not include the field in the subjec
5. LDIGITCOM Fax End User Guide FAX END USER GUIDE INDEX 1 Changing your profile 1 1 Email addresses 2 Inbound Faxes 2 1 Reading a fax 2 1 1 As PDF Adobe Acrobat 2 1 2 As TIF within a web browser 2 1 3 As TIF outside a web browser 2 2 Seeing details of a fax 2 3 Switching folders 2 4 Forwarding a received fax 2 5 Emailing selected faxes 2 6 Deleting faxes 2 7 Blocklist 3 Outbound faxes 3 1 Sending a fax from a web browser 3 2 Sending a fax from an email client 3 2 1 Without cover page 3 2 2 With cover page 3 2 3 To multiple fax numbers 3 3 Outbox folder 1 CHANGING YOUR PROFILE Company Name Contact Name Address Line 1 Address Line 2 City Country State Province Postal Code Telephone Number Fax Number Cell Number Denotes required input Company Name Contact Name Address Line 1 2 City Country Province Telephone Company Fax Cell Number ABC Company r Talia Cohen i 10 oakridge rd Las Vegas i 7026834737 7152228888 8780293548 7152228888 7152228888 _Update Your company name This will be printed at the top of every outgoing fax Your full name can be used for cover pages 1st amp 2nd line of your address Self explanatory This will be used for cover pages If your company is specified it appears on top of each outbound page If your fax number is specified it appears on top of each outbound page Mobile Cell
6. er fen 1 604 713 0000 Oreaniatiex ABC Company Subject Canrple Max Dorwe n me menams vemj GarO Ge fee Getty freee pow Gertie eee in your tote pobaire ho Wot Gesar ND CORVETTE aa NO SORA OONTIDa AB fu eed 6 0 WED DTONse CPt at na iaun ee TRUST aat Feels Ren ah Rte tere pu Gen Cott Siw Ae peer searing ame eg TD Hoe et eee ret o of a rg et amp ager ere ew eee Veet AORN rORr prane niha mete BAe Hf lr ahaaa BY ane tem Gee prim nt Bere thee fae m Liei namha aed etineeeate Woe sunni Se prepa inapina FIDIRATS BAU RATER ja Aistean ani yis caat all the fubito meis i MEUR IRTOA Semono Duruma Uere a Ah a omes omrani pas con soshi Marnas Eee Tho tssis orients Aa aniy pe eel raved kan mer anasa Le ai eo pue re pam re Lorman g iuni de ada mhnai ONAA ONAA A DA AOT An aT hanme aana aee mae matie g he fee ninmnn Ame uning asns sw ihr saamani Ready OCR Lanquage Endish KREZ Once the TIF file is downloaded use an image viewer to open the file FAX END USER GUIDE 2 2 SEEING DETAILS OF A FAX All the details of the fax regarding time received sender pages and size are visible on each line item of the Inbox and the Outbox If the caller ID is available you can also BLOCK the fax number from sending you a fax again 2 3 SWITCHING FOLDERS EEE G2 ee Fax Numbers Blocked Send a Fax Found for the Specified Period For TIFF and PDF viewer plug ins for your browser click here
7. ormats DIGITCOM CA 250 rimrock rd toronto ontario M3J 3A6 t 416 783 7890 Press 1 for Service www digitcom ca rev 10
8. s will allow rotation zooming multiple pages and printing Ge mEn oHCEA ta 4 Digikom Canada 250 Rimrock Road LDIGITCOM Torerto ON M3286 Tel 416 702 7890 Fax 415 730 0962 To Web User From John Smith Fax 1 604 713 9009 Date June 24 2009 Organization ADC Conpany Subject Sample Fax Some of the Bensits using DCFax Sand faxes directly frorn your deshiop and from your favorita appicatons g os Excel ate NO conversions ani NO sofware to downloadi All you need if aweb brosser OR an amal socount Fax using four amall account od via our web sita whore you Gen instantly view af your incoming awi Ouagoirg faxes You vil receive email nctfication of al incoming and a tgoing toxes Easy to use interface 2 1 3 AS TIF OUTSIDE A WEB BROWSER To view a TIF outside a browser save the TIF file on to your local hard disk Depending on which browser and operating system you use the keystrokes are different Windows and Unix right click to bring up a menu Select Save Target As or Save Link As MacOS press Control key and mouse button together or right click to bring up a menu Save the file with a tif extension W sampleooo tif microsoft Office Document Imaging Cie di Yew Bags Jools Window Lelp ee amp So ca oe a Bel oue oft dP Zoom Enzire Page JQEQl aul7 7 BawB Dkn Came PUR rok Rast DIGITCOM Towns ON MBER Tol 41B 7ES 7862 Fue 4 5 723 9352 Te We Lit
9. side a web browser or outside a web browser If you wish to see a TIF in a browser a TIF browser plug in is required DigitcomFax does not ship with a TIF browser plug in For a list of plug ins go click here 2 1 1 AS PDF ADOBE ACROBAT To view a fax in PDF format you will need the free Acrobat Reader from Adobe TAN on Ree BBS e 6 cen mi Qoo a i g Zim Digitcom Canada 250 Rimrock Road DIGITCOM Toronto ON M3 3A6 Tet 416 783 7890 Fax 416 783 8962 To VWeo Jser From John Smith Fox 1 694 713 9690 Date June 24 2008 Organization ABC Company Subject Sample Fax Sone ofthe Benekts using CTFax Sond faves directiy from yeurdesicop andfrom yourfaverte arplinadions og Werd Exel ste amp O comermons and NO software lo downoad Al younced is a web browserOR an corel acco Fax wing your email sosount or vie aur web site wharo you oan inatomi y view all pour hoeming ard outgoing Taxes You vill mec ve erail notification of ol coming ad ousgeing Ians Easy 10 use imeface ARGS from Growers a lire work Attihevigs in in 2 a4etienal seere fer enariing tewas us yn or aerwer Save me EC WII GST LCIS am GITINATE ME S860 W Peper Comes www srtas com G aissi C FAX END USER GUIDE 2 1 2 AS TIF WITHIN A WEB BROWSER To see a TIF within a web browser a TIF browser plug in must be installed The features available will depend on the capabilities of the plug in but all compatible plug in
10. t line Examples A Send a fax to 1 416 555 1212 with the subject field of the cover page filled Send Email To 14165551212 dccfax com Subject Line Pass 123456 sub Hello there B Send a fax to John Smith at 1 416 555 1212 Send Email To 14165551212 dccfax com Subject Line Pass 123456 To John Smith sub Hello there C Send a fax to John Smith of ABC Inc at 1 416 555 1212 with a billing code Send Email To 14165551212 dccfax com Subject Line Co ABC Inc Pass 123456 To John Smith ac 1234 sub Hello there D Send a fax to John Smith of ABC Inc at 1 416 555 1212 using the Company cover page Send Email To 14165551212 dccfax com Subject Line Co ABC Inc Pass 123456 To John Smith cp c sub Hello there Notice that the you can put the cover page fields in any order and the field names are not case sensitive You must however split each field with a forward slash DigitcomFax will only accept email messages destined for outgoing faxes from valid DigitcomFax users The from field of the e mail message must match an email address specified as an authorized user in your email profile The message body will be paced in the comments of the fax cover page and can be plain or HTML text with or without attachments To check on the status of the fax go to the Outbox folder You will also receive an email with the final status of the fax FAX END USER GUIDE 3 2 3 TO MULTIPLE FAX NUMBERS To send a fax to m
11. ttachments PDF or TIF NOTE if you have specified a PDF Encryption password and you now select a PDF file to be emailed then you will have to provide the password to the recipients Click Send Email 2 6 DELETING FAX If you do see the Delete a Fax click the Delete icon for the fax you wish to delete 2 7 BLOCKLIST If you wish to block unwanted faxes and the caller ID is available add the caller ID to your personal blocklist by clicking on the Block Icon of a fax followed by clicking on OK to the prompt that comes up on your screen for confirmation 3 OUTBOUND FAXES There are two ways for users to send faxes From a web browser From an e mail client 3 1 SENDING A FAX FROM A WEB BROWSER Click on Faxes and select Send a Fax urmon swn oa Single Fax T f Fax ee Broadcast Fax Enter Fax e g 16047136699 Save Number to Address Book Account Code eee Send Cover page Cover Page Company wo Company E F From Taia Conen o Subject D E Comments Send Immediately FAX END USER GUIDE Without a Cover Page Type of Fax Single Fax Broadcast Fax Enter Fax e 9 16047136699 Save Number to Address Book Account Code Send Cover page Send Immediately _Send Fax Single Fax Broadcast Fax Fax Account Code Cover page Voice To Company From Select one depending on the number of faxes you wish to fax to Fa
12. ular telephone number Click on Update to record any changes made REMINDER Don t forget to change your password FAX END USER GUIDE 1 1 EMAIL ADDRESSES Setup how you wish to be notified of new faxes and the status of outbound faxes Primary Email mike222 gmail com _Send Test Notify this account of all Incoming Faxes Notify this account of all Outgoing Faxes Cc Email 1 Send Test Copy this account on all Incoming Faxes Copy this account on all Outgoing Faxes Cc Email 2 Send Test Seperate multiple email g z adresses wilh a Copy this account on all Incoming Faxes semi colon Copy this account on all Outgoing Faxes Email Addresses authorized to send faxes using this account In addition to your Primary Email Address above Select your Time Zone America Vancouver X Block Faxes When BOTH CallerlD and RemotelD are Blank Password is Required for Sending a Fax by Email Select Your Default Cover Page Company v Attach copy of fax with Outgoing Notifications V Primary Email This email address is the master email address of the account Incoming Faxes Enable this checkbox to receive confirmation related to all incoming faxes Outgoing Faxes Cc Email 1 2 Test Now Authorized Email Addresses Preferred Format PDF Encryption Password Enable this checkbox to receive confirmation related to all outbound faxes These email addresses are here for you if
13. ultiple fax numbers simply send the email to multiple fax numbers Since the fax is going to more than one destination no cover page is available Examples Send a fax to the following numbers 413 283 8709 515 352 9028 428 523 9932 Send Email To 14132838709 dccfax com 14285239932 dccfax com 15153529028 dccfax com Subject Line Pass 123456 You are allowed a maximum of 50 fax numbers per email f H DigitcomFax will only accept email messages destined for outgoing faxes from valid DigitcomFax users The from field of the email message must match an email address specified as an authorized user in your email profile To check on the status of the fax go to the Outbox folder You will also receive an email with the final status of the fax 3 3 OUTBOX FOLDER Each user has a personal Outbox folder that holds outbound faxes submitted by the user Jan 10 09 07 43 AM 011 656 766 8687 Ll ea BS Bx Jan 10 09 07 43 AM 011 656 336 4944 i ea e Jan 10 09 07 43 AM 011 656 345 2754 Ll ea e Jan 10 09 07 24 AM 011 656 282 7061 Failed KEA Jan 10 09 07 24 AM 011 656 227 7662 Failed Ll ea e Jan 10 09 07 24 AM 011 656 293 2962 Sent Ll eat a e Bx Jan 10 09 07 42 AM 011 656 861 7033 Sent i ea e BI Jan 10 09 07 42 AM 011 656 356 4431 Sent l ea f Bl Jan 10 09 07 24 AM 011 656 841 3002 Failed Al ea
14. ve without queuing queue now or schedule the fax for later today If the fax is scheduled long distance relaying is disabled Click on Send Fax The submitted fax will appear in your outbox You will receive an email with the final status of the fax if you have configured your email addresses 2 5 EMAILING SELECTED FAXES Choose faxes to e mail by selecting the check box for each fax Click Email Selected Faxes Summary CC yourself Disclose recipients rose ume Spon tego Faxes are sent as e mail attachments You have selected 2 faxes E mail To 1 LReturn To Inbox Subject Fax attached Message Attachment Format Email To 1 5 CC yourself Disclose recipients Subject Fax 1 20081024153454 3504 15 1 Received Oct 24 2008 3 34 PM Pages 1 Size 47kb From 6046302167 Fax 2 20081017132428 1920 1_2 Received Oct 17 2008 1 24 PM Pages 2 Size 72kb From 6047136699 Emr FPDF Specify up top 5 recipients The checkbox besides the recipient must be enabled for that recipient to receive the email If this checkbox is enabled a copy of the email will be sent to your email address If this checkbox is enabled the recipients email addresses will appear in the To field of the email message This is automatically filled in but may be changed FAX END USER GUIDE Comments This is automatically filled in but may be changed Attachments Select the file formats of the fax a
15. x number of the recipient or a list of fax numbers For lists of fax numbers the possible formats are For Single Fax 14165551122 For Broadcast Fax Maximum 50 fax numbers 14165551122 16045552121 14165551212 Enter a billing account if your company tracks fax expenses Select this checkbox to add a cover page Select the cover page template to use if required Cover page fields such as Voice To Company From Subject Comments are not used when broadcasting a fax Voice telephone number of the recipient Name of the the recipient Company of the the recipient Your name Subject Subject of the message Comments Text message Attachments 1 5 You will be able to select up to 5 documents from your local hard disk and upload them to the server The types of acceptable files depend on the valid file extensions as shown here You can choose to save without queuing queue now or schedule the fax for later today Click on Send Fax The submitted fax will appear in your outbox An email with the final status of the fax if you have configured your email addresses FAX END USER GUIDE 3 2 SENDING A FAX FROM AN EMAIL CLIENT You are able to send a fax to a single number or broadcast a fax to a maximum of 9 fax numbers When sending a single fax you can send a fax with or without a cover page When sending a fax to a single number simply send an email to the fax number followed by dccfax com e g 14165551212 dccfax com It
16. you wish to copy Incoming and Outgoing faxes to another account other than the master email account this is useful if you copy your secretary or accounting filling department this also ensures that no fax ever goes unnoticed Click on the button to send a test message to the account As a Lite user you have the option of allowing other email users to fax using your account Enter the email addresses of the people you authorize to use your account Users faxing via email need to be authorized in order to use the functionality of email to fax Please note all notification of outgoing faxes will still be given to the Primary and Cc email accounts only Attach the fax in the TIF or PDF format This applies to inbound and outbound notifications Optional password to protect PDF files with 128 bit encryption You will need this password in order to view the incoming or outgoing fax Click on Update to record any changes made FAX END USER GUIDE 2 INBOUND FAXES 2 1 READING A FAX DigitcomFax shows faxes in 2 formats TIF and PDF TIF and PDF are the formats of choice for the highest resolution but an image viewer or a browser plug in enhances the users viewing capability If you are using a public web browser at an airport for example TIF is the preferred choice because web browsers can display TIF images without additional software You can access the Fax Inbox from the Faxes menu in the center of your screen
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