X-Lite 4 for Mac User Guide
Contents
1. If fail wait 120 secs the maximum Attempt to connect e If fail wait 120 secs and so on Timers Enable session timers Default session time A session timer is a mechanism to detect whether a call session is still active from the signaling point of view When the timer expires a refresh is sent from one party to the other The timer is then reset Turnon to enable session timer Enter a value in Default session time Turn off to disable session timer refreshes will never be sent 32 X Lite 4 for Mac User Guide Table 7 Accounts Advanced Field Description Session timer preference This field specifies your preference for which party should send the refresh The preference is not a guarantee that the refresh will be performed by the specified party The choices are None No preference Local refreshes Your computer sends Remote refreshes The other party sends UAC refreshes The user agent client the party that initiated establishment of the communications sends UAS refreshes The user agent server the other party sends Send SIP keep alives Typically on to instruct X Lite 4 to send SIP keep alive messages in order to maintain a pinhole through your firewall for SIP messaging Use rport Typically on Send outgoing request directly to target When checked requests with a complete URI user ABC com go to ABC com and the2. How From the Description Drag and drop contact or previous call Contacts or History tab Drag an entry from the Contacts or History tab If the tab contains lots of contacts first search or filter the list Control click a contact or previous call Contacts or History tab Control click an entry from the Contacts or History tab and choose Call If the tab contains lots of entries first search or filter the list Redial Redial button When the call entry field is empty click the Call button Orclick the arrow in the call entry field and select a recent call An audio call is placed Dialing Dialpad 1 If the dialpad is not visible click the Show Hide dialpad button 2 Click the numbers on the dialpad to enter the phone number 3 Click the Call button or press Enter Placing another Call To place a new call without hanging up on the current call simply place the call in the normal way A second call panel opens below the current call The first call is automatically put on hold Switch between the different calls by clicking Resume on the desired call panel That call becomes the active call and all other calls are on hold Existing call New outgoing call Ending a Call eoo X Lite 4 Joseph Santos a e On the phone a asa aaa Enter a name or number Es X Connecting rsantos Other rsantos m A softphone for and qi COUNTERPATH Click
3. No transformation is performed Nothing happens even after the T timer and long timer have expired B 3 Examples Example 1 NaNa T xxxxxxx T match 2 pre 9 This simple example shows how to differentiate between a PSTN number and a softphone address and how to add a 9 dialing prefix only to the PSTN number Example 2 3xxT 1xxxxxxxxxx 2 9 xxxxxxxxx x T match 2 pre 9 match 3 pre 91 match 4 prestrip 1 pre 9011 3xxT The first pattern is any three digit number beginning with 3 No transformation The assumption is that this is an internal extension The timer forces X Lite 4 to wait after detecting a three digit number beginning with 3 in case you are actually dialing a local call starting with 3 1XXXXXXXXXX The second pattern is any eleven digit number beginning with 1 Prefix with 9 and dial as is 2 9 xxxxxxxxx The assumption is that this is a long distance PSTN call within North America within North America all long distance calls start with 1 The third pattern is any ten digit number beginning with a number other than 1 The assumption is that this is a local PSTN call within a ten digit dialing zone x T The fourth pattern is a number of any length that begins with to indicate an international PSTN call from North America Delete the prefix with 9011 011 is the number to access an international line from North America match 2 pre 9 For the second pa
4. Select None if you do not have a speaker phone The Speaker Phone button on the dialpad is disabled Speaker Change this field only if you want to override the devices that X Lite 4 automatically selected Make the appropriate choice Select the device that you want to use for audio out the sound you hear when the Speaker Phone button is pressed Make sure you select a speaker device not the headset Select None if you do not have a speaker phone The Speaker Phone button on the dialpad is disabled Other Devices Ring on The device where you want to hear the phone ringing Change this field only if you want to override the devices that X Lite 4 automatically selected Volume The volume of the ringer Camera This field appears only on versions of X Lite 4 that include video functionality Change this field only if you want to override the devices that X Lite 4 automatically selected Select the camera model Resolution Leave at standard or change the size as follows Setitto high if you have a good camera and a computer with a fast CPU You will know that you have set the size too large if Your computer slows down the video is using too much CPU The video shows black areas or is slow or jerky Typically set it to low only in special situations for example when using wi fi in a hotel You will know that you have set the size too small if the video is fuzzy This field is identical to the R
5. you can download it from this window e f no newer version is available this window informs you that your version is up to date CounterPath Corporation 3 Using X Lite 4 3 1 The Onscreen Softphone Minimize to dock Open close video Close window indow Call entry field See page 9 The Call butt Show hide dial pad e Call button Resources Hide each resources tab Resize softphone Always On Top Show hide resources tabs Hide Contacts X C Hide History XSI You can still receive calls when X Lite 4 is hidden or minimized CounterPath Corporation The X Lite 4 Menu X Lite 4 About X Lite4 Preferences amp Services gt Hide X Lite4 88H Hide Others XH Show All Quit X Lite4 Q The menu contains the following items that are specific to X Lite 4 X Lite 4 gt Preferences This menu item lets you configure X Lite to work with your VoIP service and lets you change the way you work with X Lite 4 See page 25 View Change how X Lite 4 looks and show and hide specific modules Contacts Lets you work with contacts Everything in this menu can also be performed directly in the contact list Action Lists the actions that you can perform depending on the current state of X Lite 4 For example if a contact is selected it lists all the actions that can be performed on that contact Help Provides access to various service related features See page 43
6. your name is added to their contact list As soon as you are added to their list a request is sent back to you requesting that they be able to see you X Lite 4 accepts this request automatically and the other person can now see your availability 21 CounterPath Corporation Receiving an Online Status Request When someone who is not one of your contacts has you as a contact on their end you receive an Online Status Request The request appears to you as an Online Status Request You must respond to the request e Allow the request and create a new contact using this address This option is selected for you if you do not currently have a contact with this SIP address e Allow the request and update the contact to allow the person to see your presence This option is selected for you if you already have a contact with this SIP address but you were not previously sharing presence with this person Button Result Ignore The other person will not be able to see your availability The Online Status Request may appear again in this session or a future session Allow The other person will be Able to see your availability Added to your contacts Because you allow the request you will no longer be bothered by requests from this person In addition this same request will automatically be sent from your X Lite 4 to the other person so that you can see their availability 22 X Lite 4 for Mac U
7. allows simultaneous playback Message Waiting Indicator An indicator that there is a voicemail message for the owner of an account In data transmission the wider the band the more data it is possible to transmit in a given time span A cable DSL and ADSL connection to the network provide broadband for data transmission A dialup or ISDN connection typically provide a narrow bandwidth for data transmission An instant messaging feature that allows users to share information about their availability mood location and so on See SIP account Public Switch Telephone Network The traditional land line phone network Request for Comment A document that describes an aspect of an internet technology An RFC may be a proposed draft or full internet standard Real time Transport Protocol A protocol for delivering the media portion of a data transmission over an IP network SRTP is another media protocol 53 CounterPath Corporation Signaling SIMPLE protocol SIP SIP account softphone address SRTP TCP UDP URI URL USB device VAD VoIP WAV In a VoIP phone call the information in a call that deals with establishing and controlling the connection and managing the network The non signaling portion of the call is the Media Session Initiation Protocol for Instant Messaging and Presence Leveraging Extensions The instant messaging IM protocol followed by X Lite 4 It encapsulate the rules for exchang
8. appear Choose the suggestion or keep typing 2 Click the arrow beside the Call button and choose Video Call Control click a contact or Contacts or History tab Control click an entry from the Contacts or History tab and choose previous call Video Call If the tab contains lots of entries first search or filter the list Dialing Dialpad 1 If the dialpad is not visible click the Show Hide dialpad button 2 Click the numbers on the dialpad to enter the phone number 3 Click the arrow beside the Call button and choose Video Call 13 CounterPath Corporation Adding Video If you have a camera you can click Start Video to add video to an existing call When you add video the other party may or may not start sending their video to you Other Party Adds Video If the other party starts their video the video panel automatically opens and the video is played You can start sending your own video if desired and assuming you have a camera by clicking Start Video Pausing and Resuming Video Click Stop Video or close the video window to pause sending your video Click Start Video to resume sending your video the video window will open Show hide video window Call Established A Kokila Perera Video Softphone kperera oo 4NY COUNTERPATH Start and stop your video AR 4N X Lite 14 X Lite 4 for Mac User Guide 3 6 Voicemail If your service includes voicemail and
9. available in which case X Lite 4 will again select the device to use 36 X Lite 4 for Mac User Guide Field Description Headset Mode Microphone Speaker Change these fields only if you want to override the devices that X Lite 4 automatically selected In both these fields select the headset you are using The headset is the device that is usually used for audio out the sound you hear and audio in recording your voice The only situation in which the headset is not used is when the Speaker Phone button on the dialpad is pressed Therefore unless you will always be using X Lite 4 in speakerphone mode you must make a selection here Select the headset in both the Speaker device field and Microphone device field Zero touch device configuration Typically leave on When device configuration is on if you change your audio device X Lite 4 will automatically detect the new device and start using it Test Devices See Troubleshooting on page 43 Speakerphone Mode Microphone Change this field only if you want to override the devices that X Lite 4 automatically selected Make the appropriate choice Select the device that you want to use for audio in recording your voice when the Speaker Phone button is pressed It can be any microphone it does not have to be the microphone on the device you specified as the speaker device For example it can be the microphone on your camera
10. connection broadband LAN wireless Multimedia Device Requirements X Lite 4 requires both speakers and a microphone to make calls Any of the following configurations are acceptable e External speakers and microphone Built in speakers and microphone e Dual jack multimedia headset e USB multimedia headset e USB phone X Lite 4 is optimized to work with Apple iSight camera CounterPath Corporation 2 2 Configuring X Lite 4 Setting up your Account After obtaining SIP account information from your VoIP service provider you can set up your X Lite 4 account 1 From the menu choose X Lite 4 Beta gt Preferences The Application Preferences window appears 2 Click on Accounts and complete the User Details area with the information obtained from your VoIP service provider Account Account Account name Account 1 Protocol SIP Use for V Call V IM Presence meral Voicemail Topology Presence Transport Advanced User Details User ID jsantos Domain domainA com Password Display name Joseph Santos Authorization name Domain Proxy M Register with domain and receive calls Send outbound via 9 Domain O Proxy Address Dial plan 1 a a T match 1 prestrip 2 3 Complete the remaining tabs as specified by your service provider or to suit your setup Settings that you may need to change immediately include e General tab Domain Proxy area e Topology tab
11. have not yourself detected the problem and hung up manually Typically the timer is enabled It is recommended that you not disable it You can change the length of the timer but do not set it to less than 30 seconds 42 A Troubleshooting Choose Help Troubleshooting to display the Testing Audio Quality Troubleshooting window While you are on a phone call you can test the quality of the audio Note that to perform a valid test you should be on an established call not a call attempt oo Troubleshooting Audio Audio Quality You are sucessfully registered with a SIP server Audio sent and received OK Your audio quality is good Refresh Call statistics from August 12 2010 4 12 23 PM PDT CA Incoming Bandwidth 68 kbps Outgoing Bandwidth 68 kbps Local audio codec g711u Remote audio codec g711u Received MOS Unavailable Audio layer latency 0 ms Network layer latency 15 ms Audio received 7 packets Audio lost 1 packets Audio dropped 0 packets Still having problems with your audio quality 43 CounterPath Corporation Testing Video Quality While you are on a phone call you can test the quality of the video Note that to perform a valid test you should be on an established call not a call attempt Video Quality Refresh You are sucessfully registered with a SIP server Call statistics from August 12 2010 5 09 57 PM PDT CA Local video cod
12. if your computer is on a network and or behind a firewall For more information see Configuring X Lite 4 on page 25 4 When done click OK the account is enabled and registered check the account list to make sure the account registers successfully Setting up for Voicemail Your VoIP service provider may offer voicemail If it does then you can set up some voicemail features in X Lite 4 See page 27 X Lite 4 for Mac User Guide Setting up a Contact List Typically you will want to create contacts in order to easily make calls and send IMs See page 17 2 3 Troubleshooting X Lite 4 includes tools for helping you troubleshoot problems From the menu choose Help gt Troubleshooting e Audio tab While you are on a phone call you can test the quality of the audio Note that to perform a valid test you should be on an established call not a call attempt e Video tab You can verify that your camera is working e Network tab You can verify that you are successfully connected to the network e Devices tab You can verify that your microphone and speakers are working and can set the volume to a comfortable level without having to actually place a phone call e Diagnostics tab If none of the other tabs help you solve your problem 2 4 Checking for X Lite 4 Updates To check for updates to X Lite 4 choose Help Check for updates The Auto Update window appears e If anew version of the software is available
13. is off X Lite 4 always sends audio which uses more bandwidth but may result in better call quality Typically off However if you are using a slow dial up or ISDN connection you may want to turn it on Video Quality Resolution Leave at standard or change the size as follows Setitto high if you have a good camera and a computer with a fast CPU You will know that you have set the size too large if Your computer slows down the video is using too much CPU The video shows black areas or is slow or jerky Typically set it to low only in special situations for example when using wi fi in a hotel You will know that you have set the size too small if the video is fuzzy This field is identical to the Resolution field in Devices Other Devices 41 CounterPath Corporation Preferences Advanced eoo Preferences Advanced DTMF 9 Send via DTMF 2833 M Also send in band O Send in band RTP Enable RTP inactivity timer Time 300 seconds Field Description DTMF You may need to change the DTMF configuration if you cannot interact with interactive voice response systems auto attendants voice activated menus and so on Contact your VoIP service provider for the correct setting RTP This timer controls how calls are disconnected when X Lite 4 determines that there is a problem with the call and the other party has probably disappeared assuming that you
14. seconds Your service provider may also provide a similar feature that is set up outside of X Lite 4 If so make sure you do not enter competing information in X Lite 4 and in the service provider s user interface For example if you turn off this field make sure the same feature at your service provider is also turned off Otherwise all your calls will continue to be forwarded 28 X Lite 4 for Mac User Guide Accounts Topology Account Account name Account 1 Protocol SIP Use for V Call IV IM Presence General Voicemail Topology Presence Transport Advanced Firewall Traversal Firewall traversal method 9 Auto detect ICE recommended O Discover public IP address STUN O Use media relay TURN O None use my local IP address To use domain server leave Server Address blank User name Password f Range of ports used on local computer 0 0 Cancel oe 3 Table 5 Accounts Topology Field Description Firewall traversal method Leave the default Or if you have problems making phone calls contact your VoIP service provider for information on which of the other options might work Auto detect using ICE Automatically determine the contact address for signaling traffic Advertise the local IP public IP discovered via STUN if available and media relay IP discovered via TURN if available and use these to aut
15. the call control volume e Put the call on hold Place another call current call is automatically put on hold See page 10 Speakerphone this button is enabled if your computer has a speakerphone e700 Open or close the video window If you close it X Lite 4 stops sending your video G amp Ontheph Y L to the other party Show hide dialpad 88 oc v Volume controls Call Established Mute a Kokila Perera Softphone kperera F Send an IM to this person this croa button appears only if the user has an IM address oo 4N COUNTERPATH 12 X Lite 4 for Mac User Guide 3 5 Handling Video Calls Placing a Video Call OOO X ite4 Joseph Santos Call entry field E a N he gt Family gt Friends Y Work Q Frank Chan Waiting for response Kokila Perera Busy Mayumi Suzuki A softphone for and 00 XY COUNTERPATH Click the down arrow and choose Video call If you mostly make video calls you can Option click this down arrow to reveal the Set Video Call as default action menu item How From the Description Keying Dialpad or computer 1 Enter the number or address in the call entry field using the dialpad keyboard or the computer keyboard If entering a softphone address you can enter the entire address kperera domainA com or just the name kperera As you type a suggestion for completing the entry may
16. 0 Revision 1 Contents FROG CHIN MN 1 T st ll tion and Berni T 3 Getting Ready MC 3 ei ducha e EL T ce 4 TOUS iore air MEC TN 5 Checking for eh EIL T 5 Usmg X Lite ccr TP NATEN 7 The Onscreen SoftPhone riietes onina EEEE 7 jr vn CET NR 9 Handling an nicomarnedll P 11 Handlins an Established alls eue pdbiio licit aea sui cae D tete ice Hanae usi cM Coen Gee 12 Handling Vide CTI CD inber eaii eE R rE ASi EETA 13 bdoscurlb m p EAE E E EE EREE EEA EEE EEE 15 T sta t NIBSSRP DIRE ores pauci taiaroa e s ae a eraa a EE Aa E EE E 16 Using th Resources M 17 Contacts Tabien n a E E E A I AE OEE 17 History Tabee a E E E A A E E E A 20 Sharma Online Statis ieee TN CH 21 TROUT X Lite 4 haat cee E 25 Config rmg your ACCOMM M 25 Gen ral Preferent eS NER ETT 34 A Troubleshooting siasa aa eei aeaa eaa E E EE E R RE A 43 SPEM o E R E E E e ERA 47 A Teint OF Wa PU M iiie a ER AETA EE EN E m 52 D Glossary coreene ie e E da E O R EEE E a EEA E E E E 53 CounterPath Corporation 1 Introduction Standard Telephone Features The CounterPath X Lite 4 for Mac softphone has all standard telephone features including Call display and Message Wa
17. 18 Phoning from History You can control click on an entry to place a call to this person using the contact method that was used for this call 20 X Lite 4 for Mac User Guide 4 3 Sharing Online Status You can publish your online status to contacts who have softphone address and you can set up X Lite 4 to view the online status of other contacts Typical online statuses are available on the phone busy and so on Availability of other people Your availability C 0n X Lite 4 Joseph Santos C Available Q gt Family This person has no icon because you are not gt Friends subscribing to his availability Y Work Esc Q Frank Chan Waiting for response Q Kokila Perera Busy Mayumi Suzuki A sofiphone for and oo 4R COUNTERPATH Sharing Availability Watching Others Availability When you create a contact by entering details in the Contact the contact is automatically set up so that you share availability As soon as the person is set up in this way in your contact list X Lite 4 sends them a notification request The request asks that you be able to see that person s availability If the person allows this request then the icon beside their name in your Contacts becomes color coded so you can determine their availability Allowing Other Parties to See your Availability Publishing your Availability Continuing from above when the other person allows the notification request
18. Presence Mode Peer to peer He Poll time seconds Refresh interval 3600 seconds Cancel Cu Presence allows your contacts to see your online availability and allows you to see the online availability of contacts See Sharing Online Status on page 21 Table 6 Accounts Presence Field Description Mode Choose the setting specified by your VoIP service provider Disabled Presence is not supported Peer to Peer Poll time Enter the value specified by your VoIP service provider Refresh interval Enter the value specified by your VoIP service provider 30 X Lite 4 for Mac User Guide Accounts Transport Account Account name Account 1 Protocol SIP Use for V Call V IM Presence General Voicemail Topology Presence Transport Advanced Transport Signaling transport Automatic E C Cancel eas Contact your VoIP service provider to identify the types of transport that are supported Then choose a supported transport e Automatic X Lite 4 sets up the transport based on the capabilities of the network and the X Lite 4 computer Choose this option if you do not care which transport is used e TCP e UDP 31 CounterPath Corporation Accounts Advanced Account Account name Account 1 Protocol SIP Use for V Call V IM Presence General Voicemail Presence Transport Advanced Register
19. Receiving an Online Status Request When you start X Lite 4 one of the first things you may see if availability is enabled is an Online Status Request dialog X Lite 4 for Mac User Guide 3 2 Placing a Call You can contact someone using e A softphone address for example kperera domainA com e A traditional phone number if supported by your VoIP service provider You can place one more call when another call is already in progress AAO X Lite 4 Joseph Santos C Call entry field Click to place the call eet Auto complete suggestions Enteranameornumber amp Family gt Friends Y Work Q Frank Chan Waiting for response Kokila Perera Busy Mayumi Suzuki A softphone for and 9 QR COUNTERPATH Place the call See the table on the next page The outgoing call opens in its own call panel below any other existing call panels You will hear a ringing tone while X Lite 4 attempts to make a connection How From the Description Keying Dialpad or computer 1 Enter the number or address in the call entry field using the dialpad keyboard or the computer keyboard If entering a softphone address you can enter the entire address kperera domainA com or just the name kperera As you type a suggestion for completing the entry may appear Choose the suggestion or keep typing 2 Click the Call button or press Enter CounterPath Corporation
20. Send outbound via field on the General tab page 26 is ignored If you check this field make sure you also set Send outbound via on Accounts gt Account to Domain Typically off This field is intended for test labs and may cause problems in a NAT environment Use old style hold Check this box only if your VoIP service provider advises you to do so 33 CounterPath Corporation 5 2 General Preferences From the menu bar choose X Lite 4 gt Preferences The Preferences window appears All the tabs on this window except for Accounts are preferences tabs These tabs let you control the way that you work with X Lite 4 Preferences Application eoo Preferences Application G 4 mur fa Messages amp Presence M Display idle status if don t use my computer for 10 minutes In messaging pressing Enter will 9 Send the message Use Ctrl Enter to create a line O Create a new line Use Ctrl Enter to send This panel lets you set your preferences for general GUI behavior 34 X Lite 4 for Mac User Guide Preferences Alerts amp Sounds ie IV Enable alert displays Display alert information M For an incoming call M For an incoming Instant Message M When a contact comes online M When a contact goes offline Sounds M Enable sounds Play sounds M Foran incoming call M For call waiting M For hangup M For an incoming Instan
21. Settings Reregister every 3600 Minimum time 20 Maximum time 1800 Timers Enable Session Timers seconds seconds seconds Session Timer Preference None he Default Session Time 60 seconds Advanced Options M Send SIP keep alives M Use rport f Use old style hold Send outgoing request directly to target Cancel ok Table 7 Accounts Advanced Field Description Register Settings Reregister every The time interval between X Lite 4 s attempts to reregister in order to refresh the account registration with the VoIP service provider for this account A value of zero means not to reregister after the initial registration This value is placed in the Expires header field of the REGISTER message Minimum time If the reregistration fails X Lite 4 will wait this amount of time then attempt to reregister If the second attempt fails X Lite 4 will wait twice this time and try again then four times this time and so on until reregistration succeeds Maximum time This is the maximum wait time between attempts to reregister Once this maximum is reached X Lite 4 will wait this time for all subsequent attempts For example the min time is 20 secs the maximum time is 120 secs X Lite 4 will attempt to reregister as follows Wait 20 secs Attempt to connect If fail wait 40 secs Attempt to connect e If fail wait 80 secs Attempt to connect
22. X Lite 4 for Mac User Guide CounterPath Corporation CounterPath Corporation Suite 300 One Bentall Centre 505 Burrard Street Box 95 Vancouver BC V7X 1M3 Tel 604 320 3344 sales 9 counterpath com www counterpath com August 2010 CounterPath Corporation All rights reserved This document contains information proprietary to CounterPath Corporation and shall not be used for engineering design procurement or manufacture in whole or in part without the consent of CounterPath Corporation The content of this publication is intended to demonstrate typical uses and capabilities of the CounterPath X Lite 4 for Mac softphone application from CounterPath Corporation Users of this material must determine for themselves whether the information contained herein applies to a particular IP based networking system CounterPath makes no warranty regarding the content of this document including but not limited to implied warranties of fitness for any particular purpose In no case will CounterPath or persons involved in the production of this documented material be liable for any incidental indirect or otherwise consequential damage or loss that may result after the use of this publication oo CounterPath and the 4N logo are trademarks of CounterPath Corporation Mac Mac OS QuickTime and iSight are registered trademarks of Apple Inc registered in the U S and other countries This manual corresponds to X Lite 4 for Mac version 4
23. al groups it is removed from all groups Adding Deleting or Renaming Groups Select any group control click and choose the appropriate menu item Using Contacts Phone the person Control click and choose Call then click the desired number Send an IM Control click and choose Send IM See page 16 You can watch the contact s See Table 2 on page 23 for the meaning of the availability icons availability if the contact has a softphone address See Sharing Online Status on page 21 for information on obtaining availability information Contact Flyout Double click on a contact to show the Contact flyout This flyout shows all the contact methods set up for the contact You can click a contact method to perform its action 19 CounterPath Corporation 4 2 History Tab eoo X Lite 4 Joseph Santos c3 Available qi a ilter list Address Incoming missed call Rita Santos Today 4 14 PM Outgoing call either Mayumi Suzuki Yesterday 5 50 PM attempted or established Mayumi Suzuki 12 Aug 10 4 53 PM Incoming call that was Kokila Perera 11 Aug 10 10 58 AM answered QN COUNTERPATH Managing the Lists of Calls You can control click on an entry in a list to e Delete the call e Delete all entries in this list e Edit the profile if the entry is a contact e Add as contact The Contact dialog appears For more information on this dialog see Adding a Contact using an Existing Address on page
24. aning that if there is no transformation for a pattern then the input that matches this pattern is not transformed One or more pairs match is a literal n identifies the pattern transformation is replaced by a keyword see below value is replaced by a value Spaces are allowed only in the value items Example NaNa T xxxxxxxxxx match 1 prestrip 2 match 2 pre 8 where a a Tis the first pattern XXXXXxxxxx is the second pattern e match 1 prestrip 2 is the first match transformation pair e match 2 pre 8 is the second match transformation pair 48 X Lite 4 for Mac User Guide Pattern Valid Content The content for a pattern follows the digit map rules of RFC 2705 supplemented by the rules for regular expressions Where there is an overlap between the digit map and regular expression rules the digit map rules apply For this reason there are some special cases included in the table below The following table describes the most common elements As mentioned all regular expression elements are supported Element Origin Description 0123456789 Literals Literal digits used as is atoz Literals Literal characters used as is Special cases The literal x character is represented by x The literal t character is represented by X x Digit map rules Wildcard for any single digit 0 to 9 a Regular Wildcard for any single alphanumeric character express
25. antos C Add a Contact Filter and sort options Family Search field gt Friends Y Work Frank Chan Waiting for response Q Kokila Perera Busy The availability of others Mayumi Suzuki See page 21 A softphone for and QR COUNTERPATH The Contacts tab displays your contacts and lets you specify multiple contact methods for them including e Softphone address e Home phone number business phone number mobile phone number You can identify one of these contacts as the primary contact method When you double click a contact the action associated with that method is performed typically either phone or IM Contacts are typically organized into groups X Lite 4 includes built in groups Family Friends and Work You can add more groups as desired Managing Contacts and Groups Adding a Contact Click Ead or control click a group and choose Add Contact to Group The Contact dialog appears See the table 17 CounterPath Corporation Double click to set an avatar Click to add another phone number field sample address domain com Delete this contact Click to change the type of phone number Delete this phone Softphone Home Work and so on number Table 1 Contact Fields Field Description Contact name Only the Display as name is required This is the name that will appear in the call panel and the Call Alert when this person
26. e information but these files will be used only to help diagnose and resolve issues and no other purposes eoo Troubleshooting Diagnostics Still having problems For more support information CounterPath support FAQ or Start diagnostic logging Stop Logging Access reports or send them to us and we will try to help Send Report Open Reports Folder 46 X Lite 4 for Mac User Guide B Dial Plan You can create a dial plan to modify the call input what you type select or drag onto the call entry field to ensure that the call gets placed successfully Modifying the input is useful when using numbers from a contact which may include symbols such as the symbol Do You Need to Read this Information You do not have to read this dial plan information if the default dial plan behavior below is acceptable If you need to modify the input for example to prefix the number with 9 then you must create a dial plan The Default Dial Plan The default dial plan is n a a T match 1 prestrip 2 where n is the account prefix in other words 1 for the first account and so on X Lite 4 for Mac supports only one SIP account so there is no point in including the 1 when you place a call However if you are used to eyeBeam you may be used to entering 1 This dial plan supports that habit the dialplan removes the 1 and then places the call on the SIP account Processing of Phone Numbe
27. ec H263 1998 Incoming Bandwidth 398 kbps Remote video codec H263 1998 Outgoing Bandwidth 146 kbps Video received 210 packets Video lost 2 packets Local video processed 236660 packets Testing the Network Connection You can verify that you are successfully connected to the network Network Status Refresh You are connected to the internet Your firewall is setup for calling Thursday August 12 2010 5 10 44 PM PT CA Public IP address Firewall Type Non symmetric NAT Still having problems with your Network 44 X Lite 4 for Mac User Guide Testing Devices You can verify that your microphone and speakers are working and can set the volume to a comfortable level without having to actually place a phone call Headset Setup 1 Select the microphone you want to use Built in Microphone ES 2 Speak into the microphone Evaluating please speak into the microphone Switch to Speaker Setup 1 Select the speakers you want to use LJ Play 2 Adjust your volume to a comfortable level C O No sound Evaluating play the test sound Still having problems with your device 45 CounterPath Corporation Diagnostics Only use this panel if instructed to do so by your support representative at your VoIP service provider eoo Troubleshooting Diagnostics Still having problems For more support information CounterPat
28. ecked This field may be left unchecked when for example your level of service does not include the ability to receive incoming calls In that case turning this field on may cause registration to fail when you close the Account Properties window meaning that your X Lite 4 cannot register with your VoIP service provider Send outbound via Choose the setting specified by your VoIP service provider Domain If your VoIP service provider requires that traffic be directed to proxies that are discovered via the domain Proxy Address If your VoIP service provider has an outbound proxy address and requires that you provide the address to X Lite 4 For the address enter a domain name for example domain com or an IP address for example 123 456 789 012 If you are using X Lite 4 in a test lab it is possible that neither of these settings is suitable see page 33 for a third way to direct traffic Dial Plan See page 47 26 X Lite 4 for Mac User Guide Accounts Voicemail Account Account name Account 1 Protocol SIP Use for V Call IV IM Presence General Voicemail Topology Presence Transport Advanced Voicemail M Check for voicemail Number to dial for checking voicemail Number for sending calls to voicemail Send calls to voicemail if unanswered for 0 seconds Cancel eas These settings let you set up to interact with your VoIP service provider s v
29. er is 20 seconds These timers are used in input comparison as described in How the Input Is Processed on page 50 49 CounterPath Corporation Transformation Keywords Keyword Description prestrip Strip the first n characters from the input before placing the call poststrip Remove n number of characters from the end of the input before placing the call pre Add the specified account prefix to the input before placing the call post Attach the specified postfix to the input before placing the call replace Replaces the input with the specified string before placing the call Order of Transformations These transformations are always performed in the following order the order in which the transformations are entered in the dial plan is not significant prestrip gt poststrip gt pre post gt replace B 2 How the Input Is Processed Comparing Input to the Dial Plan Patterns The input is compared to each dial plan in turn starting with the first listed account The process is slightly different depending on how the call is placed e Ifthe input was dragged or selected then the entire input is compared to each dial plan If a complete match is found then the associated transformation is performed If no match is found no transformation is performed e Ifyou are typing the input the digits are compared one by one as they are entered The comparison will result in one of the types
30. esolution field in Media Quality Video Quality 37 CounterPath Corporation Preferences Network eoo Preferences Network Network Connection Speed O Dial up or ISDN O Cable DSL or ADSL 9 Fast cable DSL or ADSL O Local area network LAN O Custom Sending bitrate 32K Q SM 512000 Receiving bitrate 32K lt O 5M 512000 Select the type of network connection for your computer The sliders move to show the bitrate that will be used for sending and receiving These rates are typical rates for the selected configuration If you know that your computer and network can handle a faster sending speed click Custom and move the slider It is recommended that you not change the receiving speed e You will know that you have set the sending speed too high if the remote audio is garbled e You will know that you have set the sending speed too high if e The remote video shows black areas or is slow or jerky e The remote audio is garbled e You will know that you have set the sending speed too low if the audio is good but the video is of poor quality grainy 38 X Lite 4 for Mac User Guide Preferences Codecs Audio Codecs eo Preferences Media Quality s m 9 LL Application Accounts Alerts amp Sounds Devices Network Codecs i i Video Quality M Reduce echos from speakers AEC M Reduce background noise M Automatic gain control _ Preserve bandwidth d
31. h support FAQ or Start diagnostic logging Start Logging Access reports or send them to us and we will try to help _ Send Report Open Reports Folder To start logging X Lite 4 activity and send a logging report to customer support 1 Click Start Logging The first Diagnostics Logging window appears 2 Select the problem you are experiencing and click Start Logging 3 On the second Diagnostics Logging screen click Finish Logging will start 4 Perform the actions you want to capture for example attempt to make a phone call 5 When done display the first Diagnostics Logging window again and click Send Report A window opens select the report and click Open When the report is successfully sent a confirmation message appears on the first Diagnostics window 6 Click Stop Logging Close the Troubleshooting window Describe the problem by choosing a problem type listed under one of the following categories gt Starting the application Y Phone calls and Audio am not getting incoming calls can t make outg My calls get dropped Audio is lost I am experiencing one v Audio quality is poor Logging has started Try using the feature that caused the problem Another problem gt Device To send a diagnostic log report return to the Trouble shooting Diagnostic screen and Send Report from there The log files will be sent with the problem description Log files may contain personally identifiabl
32. ialup or ISDN connection typically provide a narrow bandwidth for data transmission The format by which audio streams are compressed for transmission over networks The SIP account that will be used when placing an outgoing call if X Lite 4 does not determine that another account should be used X Lite 4 uses the dial plan to determine the account to use The rules that X Lite 4 follows in order to interpret the softphone address or phone number that the user has entered and to modify the number or address as required to ensure that the call will be placed successfully Dual tone multi frequency DTMF is the system that is used in interactive voice response menu systems such as the menu system for accessing voicemail messages The DTMF system allows the user to interact with the menu by pressing keys on a dialpad or keyboard Instant Messaging A technology that lets users send text message and files for near instantaneous delivery and display on each others computers Internet Protocol A data oriented protocol used for communicating data across a network IP is the most common protocol used on the internet A unique number that devices use in order to identify and communicate with each other on a computer network using the IP standard In a VoIP phone call the audio portion of the information in a call Compare to Signaling The Mac QuickTime multimedia container format MOV files contain audio data in a standard container that
33. ing instant messages Session Initiation Protocol The signaling protocol followed by X Lite 4 for handling phone calls An account that provides the user the ability to make VoIP phone calls The account encapsulates the rules and functions the user can access The address used to connect to a SIP endpoint In other words the phone number used in a VoIP phone call For example sip joseph 2 domainA com Secure Real time Transport Protocol A protocol for delivering the media portion of a data transmission over an IP network SRTP is a secure protocol which means that the media is encrypted RTP is another media protocol Transmission Control Protocol A transport protocol for delivering data over an IP network Other transport protocols are TLS and UDP User Datagram Protocol A transport protocol for delivering data over an IP network Another transport protocol is TCP Uniform Resource Identifier A name or address that identifies a location on the world wide web A softphone address is a type of URI Uniform Resource Locator A URI that both identifies a name or address and indicates how to locate it Universal Serial Bus device A device that follows a specific communications standard A headset may be a USB type of headset Voice Activity Detection A technology that detects 1f audio is a human voice or background noise X Lite 4 includes a feature Preserve bandwidth on the Network panel of the Preferences window that co
34. ion rules digit digit Regular expression rules A digit within the specified range character character Regular expression rules A character within the specified range digitl digit2 digit3 Regular expression rules One of the characters in the collection Digit map rules Digit map rules Repeat the last element 0 or more times For example xxxx means repeat the last x 0 or more times which means this pattern matches three or more digits not four or more digits Use of this element results in a pattern with minimum requirements A timeout period will take place before automatic dialing starts The T timer forces X Lite 4 to wait after a match is made This timer should always be included in these situations Any pattern that uses the dot For example if the pattern is xxxx then adding a timer lets you type three or more digits If there is no timer then as soon as you type three digits X Lite 4 makes the match as soon as you type three digits Any dial plan that has two patterns that are similar in elements but different in length For example if one pattern is xxx and the other pattern is xxxxxxx then adding the timer lets you continue typing past three digits in order to get a match on the second pattern In this situation the T timer should be included in the shorter pattern Timers There are two timers T timer is 4 seconds e The long tim
35. iting Indicator MWI Speakerphone and Mute Redial Hold Call history list of received missed and dialed calls Enhanced Features and Functions X Lite 4 also supports the following features and functions Video IM and presence using the SIMPLE protocol Managed contact list Automatic detection and configuration of audio devices Acoustic echo cancellation automatic gain control voice activity detection Support for the following audio codecs DVI4 DVI4 Wideband G 711aLaw G 711uLaw GSM iLBC L16 PCM Wideband Speex Speex FEC Speex Wideband Speex Wideband FEC Support for the following video codecs H 263 H 263 1998 Automatic selection of the best codec based on the other party s capability the available bandwidth and network conditions X Lite 4 switches the codec within a call in response to changing network conditions Compliance to 3261 SIP standard STUN and ICE NAT traversal Support for DTMF RFC 2833 inband DTMF or SIP INFO messages CounterPath Corporation 2 Installation and Setup 2 1 Getting Ready Account Information After choosing a VoIP service provider you will need the following information e User name and password e Authorization Name if applicable e Domain e Firewall traversal and other network information see Configuring X Lite 4 on page 25 System Requirements e Operating System Mac OS 10 5 or above operating system software e Connection IP network
36. ll IM ivi Account 1 SIP jsantos domainA com 25 CounterPath Corporation Accounts General Account Account Account name Account 1 Protocol SIP Use for V Call V IM Presence General Voicemail Topology Presence Transport Advanced User Details Fields with an asterisk are User ID jsantos EN 7 Domain domainA com Password Display name Joseph Santos Authorization name Domain Proxy M Register with domain and receive calls Send outbound via 9 Domain O Proxy Address Dial plan 1 a a T match 1 prestrip 2 Cancel t o 3 Table 3 Accounts General Field Description Account name If desired change the account name to something that is meaningful to you For example the name of the VoIP service provider Protocol Read only Always specifies SIP Use for Leave these fields checked User Details User ID Provided by your VoIP service provider Domain Password Display name Authorization name This name is displayed in the X Lite 4 title bar Other people will see you as this name May not be required If it is required it will be provided by your VoIP service provider Domain Proxy Register with domain and receive calls Check this box if you want to register with your VoIP service provider so that you can receive incoming calls Typically this field is ch
37. mber to dial for checking voicemail Optional but complete this field only if your VoIP service includes voicemail Enter the number or SIP address provided by your VoIP service provider Completing this field activates the e icon on the softphone When you click the i icon X Lite 4 will dial this number You will be connected to your service provider s voicemail and can listen to your messages If you leave this field empty then this icon will not work you will have to manually dial this number in order to connect to voicemail 27 CounterPath Corporation Table 4 Accounts Voicemail Field Description Number for sending calls to voicemail Complete only if your VoIP service includes voicemail Optional but you must complete it if you check Send calls to voicemail if unanswered This is the number that incoming calls will be forwarded to if they are unanswered after the specified interval below If you leave this field empty then X Lite 4 will never forward calls to your service provider s voicemail However most VoIP service providers have their own mechanism for sending unanswered phone calls to voicemail So leaving this field blank does not mean that forward to voicemail does not work Enter the number provided by your VoIP service provider Send calls to voicemail if unanswered Complete only if your VoIP service includes voicemail To send to voicemail after the specified number of
38. ntrols whether audio is transmitted when VAD determines that no one is actually speaking Voice over Internet Protocol A variation of IP used for sending voice data over the internet in other words used for making phone calls over the internet Or WAVE A file format standard for storing audio on PCs 54
39. of matches described in the table below It is possible for the same input to get matched to different dial plans depending on whether the input is entered on the fly or dragged It is important to keep this in mind when designing dial plan patterns Results of the Comparison Result if You Press Type of Match Conditions Enter or Dial Result if You Stop Typing Partial match The characters typed so far follow the pattern but No transformation is If you stop typing for the long there are not yet enough characters for a pending performed timer length 20 seconds then or complete match no transformation is performed on the characters typed so far Pending match The pattern has no dot but does have the T No transformation is If the T timer expires the timer There is a perfect match performed transformation is performed The pattern has a dot and the T timer The minimum requirements are met 50 X Lite 4 for Mac User Guide Type of Match Result if You Press Conditions Enter or Dial Result if You Stop Typing Complete match The pattern has no dot and no T timer There is a perfect match The pattern has a dot but does not have the T timer The minimum requirements are met The associated transformation is performed The associated transformation is performed No match The characters typed do not match the patterns for any dial plan
40. oicemail service They also let you configure X Lite 4 to forward calls in several situations independent of your VoIP service provider s voicemail service Your service provider may provide the ability to set up for voicemail outside of X Lite 4 for example by phoning a softphone address and following the voice prompts or by accessing a website Check with your service provider to determine if another setup mechanism is available If so check what the settings are in that setup and make sure you enter compatible information in X Lite 4 In particular if your service provider has a mechanism for call forwarding find out if you should leave the Forwarding settings on this Voicemail tab blank Table 4 Accounts Voicemail Field Description Check for voicemail Set the checkbox in one of these ways Check with your VoIP service provider for the correct configuration Voicemail is offered by your VoIP service provider it is not part of X Lite 4 Contact your service provider for information on using voicemail Check the box if X Lite 4 must subscribe to be notified when there is a voicemail for you In other words to configure for subscribe for message waiting Clear the checkbox if the service provider s voicemail server sends notifications without X Lite 4 subscribing In other words to configure for implicit subscription Clear the checkbox if the service provider does not support voicemail Nu
41. omatically determine the best route for media traffic during calls Discover public IP address Advertise the public IP address discovered via STUN for the contact address for signaling traffic and for the connection address for media traffic Use media relay TURN Advertise the public IP address discovered via STUN for the contact address for signaling traffic Advertise the address of a media relay server discovered via TURN for the connection address for media traffic None Advertise the local IP address only for both signaling and media traffic Server address Empty Discover the address of the firewall traversal server the STUN or TURN server if available using DNS SRV Specified Use the firewall traversal server specified as either an IP address or a fully qualified hostname Range of ports The appropriate setting depends on your computer setup Checked If your computer is behind a restrictive firewall that only allows specific port ranges to be used Enter the range of ports to use for your SIP account You must also open those ports on your firewall refer to applicable firewall documentation for information Unchecked If your computer is not behind a restrictive firewall 29 CounterPath Corporation Accounts Presence Account Account name Account 1 Protocol SIP Use for V Call V IM Presence f General Voicemail Topology Presence Transport Advanced
42. phones you Group Click to show the list of groups and check each group to add this contact to See presence This box becomes enabled only if you have entered a softphone address Intro Message This button becomes enabled only if you have entered a softphone address Softphone You must enter at least one contact method If the default contact method Softphone is not correct click the arrow and change it Enter as many contact methods as you want Softphone entries and e mail entries must have the format name Q domain Adding a Contact using an Existing Address You can add a contact by capturing existing information On the History tab select an entry that is not a contact Control click and choose Add as Contact The Contact dialog appears Complete the dialog as desired and press OK If the contact method is Softphone an online status request is sent to this person See Sharing Availability on page 21 Changing Contact Information To change the information for a contact control click the contact and choose Edit Profile The Contact dialog appears see page 17 18 X Lite 4 for Mac User Guide Moving or Deleting a Contact e To drag one or more contacts to a different group select them and drag to the title bar of the new group e To delete one or more contacts select them control click and choose Delete or Delete Selected Items The contacts are removed from this group If a contact belongs to sever
43. r transmission over networks Some codecs require less bandwidth than others but may result in lower video quality You can enable or disable codecs as desired You may decide to disable a codec even though your VoIP service provider supports it With only one codec enabled all calls made will use that particular compression format With more than one codec enabled X Lite 4 automatically chooses the best codec based on the other party s capability the available bandwidth and network conditions You cannot change the properties of any codecs Supported Codecs e H 263 e H 263 1998 40 X Lite 4 for Mac User Guide Preferences Media Quality eoo os amp Preferences Media Quality 9 e amp ic Application Accounts Alerts amp Sounds Devices Network Codecs Media Quality Advanced Audio Qual ity Video Quality M Reduce echos from speakers AEC V Reduce background noise M Automatic gain control f Preserve bandwidth during silent periods Field Description Audio Quality Reduce echo Turning this feature on improves sound quality This feature is typically on Reduce background noise Automatically attempts to remove background noise Typically on for the speakerphone Automatic gain control This feature is typically on Preserve bandwidth When this feature is on X Lite 4 stops sending audio when you are not talking When this feature
44. rs when a Phone Call is Placed The input is processed as follows e Cleanup Input is cleaned up by removing spaces dashes open brackets and close brackets e Matching The input is compared to the patterns defined by the dial plan for the account When a match is found between the input and the pattern the transformation for this pattern is performed If no match is found no transformation is performed For details on matching see How the Input Is Processed on page 50 e Transformation The selected transformation is performed e Then the call is placed using the transformed input 47 CounterPath Corporation B 1 Dial Plan Syntax In X Lite 4 the dial plan establishes the expected patterns of characters for a telephone number or softphone address and allows for modification transformation of input based on the match to a pattern The dial plan has the following syntax pattern pattern match 1 lt transformation gt lt value gt match 2 transformation value Where e Items in are optional e Pattern the pattern that will be matched One or more patterns Each pattern is separated by a pipe The pipe is optional after the last pattern Each pattern is implicitly numbered starting from 1 e Match Transformation A pair that identifies the pattern number to compare with the input and the transformation to perform on the input when a match is obtained The transformation is optional me
45. ser Guide Setting your Online Status Changing your Status Click the down arrow beside the availability indicator on X Lite 4 and select the desired availability See Table 2 below When your availability changes the new availability is sent to your contacts eoo X Lite 4 Joseph Santos C o RABE i si a 2 Busy bes Sie es 2x Away Lea In Sau On the phone 9 Nr WI Offline Set Custom Status 24 29998 28 LAR om E eS ee al Table 2 Availability Indicators Indicator Meaning for your Availability Meaning for Others Availability Available Either e You have set your availability to this status X Lite 4 has determined that you are logged on but not on the phone or idle When you have this availability X Lite 4 will automatically detect when you are idle or on the phone and change the availability to match You can contact this person Busy You have set your availability to this status X Lite 4 will never automatically switch you out of this status you must switch yourself You can contact this person Away You have set your availability to this status X Lite 4 will never automatically switch you out of this status you must switch yourself Onthe phone Either G e You have set your availability to this status In this case X Lite 4 will never automatically switch you out of this status you must switch yourself You started a phone call when yo
46. t Message a M When a contact comes online i Sound preference MINE Py x Browse Reset This panel lets you control the alert box and lets you assign sounds Enable Alert Displays You can control whether the Call Alert box is displayed in different situations You can also control how you are alerted to an incoming IM either with a small IM Alert box or with the IM window itself Assigning Sounds You can assign specific sounds to a variety of actions or events 1 Select the Enable sounds check box and select the check boxes for each desired event or clear the Enable sounds check box to disable all sounds 2 If enabling sounds you can change the sound for each event select the individual event The value in Sound preference will change Select the desired sound You can import sounds these will be added to the list of sounds you can choose from when assigning a sound to an event 35 CounterPath Corporation Preferences Devices Headset Mode _ Speakerphone Mode Other Devices Microphone Built in Microphone m Speaker Built in Output E M Zero touch device configuration X Lite 4 automatically detects devices at each startup and selects the most appropriate device for each purpose If you do not like this selection you can override it on this panel If you override a selection it will apply the next time you start X Lite 4 unless the device is no longer
47. the red End call button on the Call panel the call can be active or on hold The call panel closes after a few seconds 10 X Lite 4 for Mac User Guide 3 3 Handling an Incoming Call X Lite 4 must be running to answer incoming calls If X Lite 4 is not running incoming calls may be directed to voicemail check with your VoIP service provider As soon as an incoming call is received a call panel appears showing information about the call The name and phone number of the person calling you is displayed In addition the Call Alert box appears even if X Lite 4 is minimized oo 4N COUNTERPATH Action From the Description Answer Call panel or Call Alert box Click Answer If you are on another call that first call is automatically put on hold You are now talking to the new caller Decline Call panel or Call Alert box Click Decline There will be a busy signal The call may be directed to voicemail if you have this service Video Call panel or Alert box The caller wants to include video Click to answer a video call and start sending your video immediately Audio Alert box The caller wants to include video Click to answer without video if you want and if you have a camera you will be able to add video later 11 CounterPath Corporation 3 4 Handling an Established Call While the call is in progress you can e Control the audio use the speakerphone mute
48. ttern prefix 9 to access an outside line match 3 pre 91 For the third pattern prefix 9 and 1 to access an outside line and enter the long distance code match 4 prestrip 1 pre 9011 For the fourth pattern remove the and prefix 9011 to access an outside line and enter the international code 51 CounterPath Corporation C Location of Data Files Data files are saved in the standard location for application data This location is typically user directory gt Library Preferences CounterPath Corporation X Lite 4 52 X Lite 4 for Mac User Guide D Glossary AEC AGC Broadband Codec Default account Dial plan DTMF IM IP IP address Media MOV MWI Narrowband Presence Proxy PSTN RFC RTP Acoustic echo cancellation Processing of the audio signal to reduce the echo effect that can arise with a speakerphone or that can arise if the sound from the speakerphone or headphone leaks into the microphone Automatic gain control Processing of the audio to adjust the microphone volume level so that the other party does not hear the distortion that might be caused by too high a microphone input or too low volume due to too low input level Broad or wide bandwidth In data transmission the wider the band the more data it is possible to transmit in a given time span A cable DSL and ADSL connection to the network provide broadband for data transmission A d
49. ur status was Available When your call finishes your status reverts to Available You can contact this person You can contact this person Idle You have not moved or clicked the mouse or pressed a You can contact this person a keyboard key for the Idle period As soon as you click the mouse or keyboard your status changes to Available Offline You have set your availability to this status The other person The contact is either not logged on or else sees you as offline even though you are not actually offline is not set up for availability The other person cannot tell the difference between this status and you really being offline No icon Not applicable You are not watching the other person s availability 23 CounterPath Corporation 24 5 Configuring X Lite 4 From the menu bar choose X Lite 4 gt Preferences The Preferences window appears e When configuring X Lite 4 the first time click the Accounts tab and set up the account Then complete other tabs as desired e After the initial setup display whichever tab you want 5 1 Configuring your Account To set up an account and configure X Lite 4 to work with your VoIP service from the menu bar choose X Lite 4 gt Preferences gt Accounts The Accounts window appears 9 an Preferences Accoun ake sure the acco nen Double click the account to edit abled Status Account Name Protocol User ID Ca
50. uring silent periods This panel shows all the codecs that are included in X Lite 4 You can enable or disable codecs as desired With only one codec enabled all calls made will use that codec With more than one codec enabled X Lite 4 automatically chooses the best codec based on the other party s capability the available bandwidth and network conditions You cannot change the properties of any codecs About Codecs Audio codecs describe the format by which audio streams are compressed for transmission over networks Codecs can be categorized as either narrowband or wideband e Narrowband codecs work with low bandwidth such as a dialup internet connection These codecs have a sampling rate of 8 kHz e Wideband codecs work with high bandwidths and result in better audio quality However they do not work with PSTN These codecs have a sampling rate of 16 kHz Supported Codecs Codec Narrowband Wideband Broadvoice 32 Broadvoice 32 FEC v DVI4 Y DVI4 Wideband v G711aLaw G711uLaw GSM iLBC L16 PCM Wideband Speex SIE APS lS Speex FEC 39 CounterPath Corporation Codec Narrowband Wideband Speex Wideband Speex Wideband FEC Generally at least one of these codecs must be enabled in order to place a PSTN land line call Video Codecs Video codecs describe the format by which video streams are compressed fo
51. you have set up voicemail options page 27 then when you have voicemail messages a number appears beside the voicemail icon at the top of the phone You can click the icon to automatically connect to voicemail and listen to your messages Voicemail icon 15 CounterPath Corporation 3 7 Instant Messaging Instant messages are made using softphone addresses Therefore you can send or receive an instant message IM to e Any contact who has a softphone address e Any party who phoned you from a softphone address e Any party whom you phoned using a softphone address Sending an IM 1 There are several ways to select the person to send an IM to From the Contacts tab Control click on the contact and choose Send IM The contact must have a softphone address Aiace Prone call The person in the active phone call Click on the call panel for this phone call The Instant Message window appears 2 Typethe message Include emoticons and formatting as desired To insert a return in the message press Ctrl Enter You can control the behavior of Enter and of Ctrl Enter see page 34 3 Press Enter Chat with Rita Santos Rite Santos w Click to edit the contact information 9 View Edit Profile Call Video Call Send Message input area m Receiving an IM When an IM is received the IM window pops up 16 4 Using the Resources 4 1 Contacts Tab O00 X Lite 4 Joseph S
Download Pdf Manuals
Related Search