Polycom VVX 400 and VVX 410 Quick User Guide
Contents
1. Home view displays icons you can select to access phone functions E New Call Messages Directories Forward V _ __ Am DND Settings Applications t Page Indicator You can use the right left up and down arrow keys to display more icons Lines View Lines view displays phone Lines Favorites and soft keys 1 21 PM Thursday May 2 Phone Line a 2333 Helen Cooper g 2340 Milton Stone s 2342 J Forest s5 Favorites gt Teresa Swift Lloyd Russell lt gt Michael Smith Al Dion gt William Sharp Francois Clement New Call Forward DND Soft Keys If your phone is idle you can press the Line key to access the Dialer uO Tip Referring to Soft Keys In this guide soft keys are referred to by their name only For example to end an active call press End Call Calls View If your phone has one or more calls you can access Calls view 1 27 PM EOT No of Calls From George Chen 20 Active 2346 Hold Lisa Wong 1 38 2326 2i Line 2333 1 2 calig gt A Held Hold End Call Transfer More From Lisa Wong 2326 Answer Reject Forward More Call color indicates status e Dark green Active call e Bright blue Incoming call e Dark blue Held call Use the up and down arrow keys to select a call highlight it The soft keys control the highlighted call Entering Data Use the dialpad keys to enter information To backspace lt lt press Backspace p lt To type wi2. Polycom Polycom VVX 400 and VVX 410 Business Media Phones Quick User Guide For use with Polycom UC Software 4 1 4 or later The information in this guide applies to both the VVX 400 and VVX 410 phones Configurations vary and the screen displays used in this guide may not reflect those on your phone See your system administrator for more information For detailed information on how to use your phone see the Polycom VVX 400 and 410 Business Media Phone User Guide available by navigating to your phone s Support page from Polycom Voice Support www polycom com 1725 49088 001 Rev A March 2013 2013 Polycom Inc All rights reserved POLYCOM the Polycom logo and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are property of their respective owners No portion hereof may be reproduced or transmitted in any form or by any means for any purpose other than the recipient s personal use without the express written permission of Polycom hone Views Your phone has three main Views Home Calls and Lines view the default You can access Home and Lines view at any time If your phone has one or more calls you can also access Calls view For Home view from any menu press Press to alternate between Home and Lines view Home View
3. ct s information and press Save To make a contact a Favorite enter a Favorite Index number To update contact information Navigate to your Contact Directory and select the contact Press Info press Edit update the contact s information and press Save To delete a contact Navigate to your Contact Directory and select the contact Press Info press Delete and press Yes to confirm To search for a contact Navigate to your Contact Directory and press Search Enter search criteria and press Search To dial a contact from your Directory Navigate to your Contact Directory and select the contact From the contact s information screen select the contact s phone number Tip What Does the Star Mean A star Ed indicates a Favorite Listening to Voicemail An envelope PA adjacent to a Line key indicates that you have voicemail Select Messages from Home view or press and select Message Center Press Connect and follow the prompts Muting the Microphone During a call press so other parties can t hear you o disable Mute press again This applies to calls using the handset headset and speakerphone Using Do Not Disturb To enable or disable ringing press DND from Home or Lines view When Do Not Disturb is enabled the DND icon displays in the status bar and beside the appropriate Line key Adjusting Volume To change call volume press during a call To change the r
4. inger volume press __ when the phone is idle or ringing Updating Ringtones To change the incoming call ringtone select Settings from Home view and press Basic gt Ring Type Select the ringtone you want To set a ringtone for a contact navigate to your Contact Directory and select the contact Press Edit update the contact s ring type and press Save
5. ll participants Timesaver Placing Conference Calls If you have an active and held call press Join to set up a conference Favorites Favorites are contacts you call most often Your Favorites list displays all your Favorites A smaller number of Favorites displays in Lines view e To view your Favorites list From Home view press and select Directories gt Favorites To make a contact a Favorite Navigate to your Contact Directory and select the contact Press Info press More and select Add to Favorites Press Yes to confirm To dial a Favorite Press the Favorite from Home or Lines view or from your Favorites list Viewing Recent Calls From Lines view do one of the following e Press select Directories and select Recent Calls to view your Recent Calls list Press the right arrow key to view the recent Placed Calls Press the left arrow key to view the recent Received Calls Press the down arrow key to view the recent Missed Calls e Press the up arrow key to view Favorites From the Recent Calls list press Sort to sort and order calls press Type to display only certain calls or select a call record to call the person Contact Directory To select a contact from the Contact Directory press e To view your Directory Select Directories from Home view Press Contact Directory on the Directory screen To add a contact Navigate to your Contact Directory and press Add Enter the conta
6. ls To end an active call replace the handset press or press Or press End Call To end a held call navigate to Calls view and highlight the held call Press Resume and press End Call Holding Calls From Calls view press Hold or N Remember to highlight the call first To resume a held call press Resume or N again Transferring Calls From Calls view press Transfer or E and call the other party When you hear the ringback tone or after you talk with the other party press Transfer or E again Press Blind to complete a transfer without waiting for the ringback tone Forwarding Calls To enable call forwarding press Forward from Home or Lines view Select the forwarding type to enable enter a forwarding number and press Enable To disable call forwarding press Forward from Home or Lines view select the forwarding type to disable and press Disable To enable per call forwarding As your phone rings press Forward enter the forwarding number and press Forward Placing Conference Calls Call the first party and after the call connects press More and select Confrnc Then dial and connect with the second party and press Confrnc again From Lines or Calls view you can Press Hold to hold all participants Press End Call to remove yourself from the call but keep the other participants connected Press Manage if available to manage each participant e Press Split to end the conference and hold a
7. th the dialpad keys press a key repeatedly to view the character options and stop to select To type other characters press Encoding or Mode When using the dialpad keys use the 1 0 and keys About Calls Only one call can be active at one time You can use the handset speakerphone or headset for calls During a call you can change modes by picking up the handset or by pressing or If you navigate away from your call s press to see Active Call or Calls view again XK Tip Switching Between Lines and Calls View When in Calls view switch to Lines view by pressing More gt Lines Switch back to Calls view by pressing More gt Calls Placing Calls Pick up the handset or press or Enter the phone number and press Send Or enter the phone number first then press Dial pick up the handset or press or From Lines view Press the phone Line key enter the phone number and press Send From Home view Select New Call using the left and right arrow keys Enter the phone number and press Send Timesaver Placing Calls Quickly Select a recent call or Favorite or select a contact s phone number in the Contact Directory Answering Calls To answer with the speakerphone press or tap Answer To answer with the handset pick up the handset To answer with a headset press To answer a new call while on an active call press Answer The current call will be held nding Cal
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