Centrex Voicemail user Guide
Contents
1. For Private press For Urgent press For Message Confirmation press B For Future Delivery press Follow the voice prompts To track your messages You can use this function to find out whether your message has been heard From the main menu press amp Enter the mailbox number Playback controls You can use the keypad to perform a number of operations while listening to a message Rewind 10 seconds Rewind to the beginning of the message Pause or resume listening Fast forward 10 seconds Fast forward to the end of the message Slow down playback speed Slow playback speed to minimum og Find out the date time and length of a message ncrease playback speed ncrease playback speed to maximum aa Restore normal volume Raise the volume Skip to the next message Personal Options 2 SOSB0SS BESTS he 9S800 6 ocou To change your password From the main menu press B Select Administrative Options by pressing Select Password by pressing Enter your new password Press to confirm your new password To record a personal greeting 60 seconds maximum From the main menu press Select Record Greetings by pressing Select Personal Greeting by pressing Select Personal by pressing Record your greeting Press amp to end recording Press to activate2. commands while listening to messages Some are also available when recording messages Position A Rewind Pause Fast Restart forward Replay Dial the voice mailbox you Passwords Personal greeting a e g want to send the message Speed z B Date and time 5 as a Groups list 2 Extended absence 2 ow Date Speed up own and time Press to spell the Forward with s Prompt level Name ee CT t person s name k roductory comments OR Volume T Erase Dial the number Normal High of the group list Reply OPTIONAL Standard Select delivery E a Save options Personal 2 Cancel Assistance Skip Note Applies if calling from your telephone In certain regions you may be asked to select a language before continuing Confirmation options Some functions may be unavailable if they are not offered with your voice vetun tc 2 mail configuration Your telephone system may also limit access to certain TAN N ipt functions Northern A DIVISION OF BELL ALIANT 2010 09
3. NORTHERNTEL BUSINESS changing the way you do business Centrex User s Guide Voice Messaging 1 888 360 8555 Northernie northerntel ca business A DIVISION OF BELL ALIANT To activate the NortherntTel Centrex Voice Messaging for the first time y o o opr o yp Before you start using the NorthernTel Centrex Voice Messaging you have to set up your voice mailbox Follow these steps From your telephone dial the NorthernTel Centrex Voice essaging access number Enter your temporary password this is your 7 digit telephone number Change your temporary password by selecting a new password between 6 and 15 digits the first digit cannot be Press to confirm it or to enter another password Record your name Press E to end recording Press again o confirm it Press to select the system s standard greeting or to ecord a more complete personal greeting Record your personal greeting Press to confirm your personal greeting or to re record it Follow the voice prompts to begin using your voice mailbox Need help If you re having trouble once you are in the NorthernTel Centrex Voice Messaging press and follow the voice prompts The key allows you to cancel certain commands erase and re record a message return to the preceding menu To get helo from someone at the NorthernTel Assistance Centre di
4. al BOG To access your Centrex Voice Messaging mailbox 0 H 5600 From your office telephone Dial your Voice Messaging access number Enter your password Select the appropriate option from the main menu When you are away from your office You can access the NorthernTel Centrex Voice Messaging from any touch tone phone Here s how Dial your NorthernTel Centrex Voice Messaging access number Press for instructions in English Press Dial your voice mailbox number including the area code Enter your password Select the appropriate option from the main menu 1 Long distance charges apply if you call from outside your local calling area Dial and the area code plus your NorthemTel Centrex Voice Messaging access number To charge the call to your Calling Card or for operator assistance dial and the area code plus your NorthemTel Centrex Voice Messaging access number Reviewing and processing messages SUG SOG To listen to your messages From the main menu press To listen to new messages press again Use the playback controls as needed To activate after review options From the main menu press To replay a message press To find out the date time and length of a message press B oro vog Sees To erase a message press To save a message press To go to the next message press To cancel message review press B T
5. o reply to a message At the end of the message press Record your reply Press to end recording Press 3 to send the reply To forward a message with introductory comments At the end of the message press Press to replay your message optional Enter the number of the voice mailbox or the number of the group list you want to send the message to Press amp to send the message Recording and sending messages 9S8006 With NorthernTel Centrex Voice Messaging you can send mes sages to many destinations without having to actually place a telephone call The maximum message length is three minutes To create a new message From the main menu press Record your message see note Press to end recording To replay your message optional press To erase and re record your message press B Enter the number of the voice mailbox or group list you want to send your message to Record your introductory comments Press to end recording B gt E o E nE Select a delivery option optional To send your message press E If you don t know the mailbox number of the person you want to send your message to press E and spell his or her last name using your telephone keypad Q 7 Z 9 Note If you hang up while recording or listening to your message what you have recorded will be sent To activate delivery options u
6. the greeting To record an extended absence greeting From the main menu press Select Record Greetings by pressing Select Extended Absence by pressing Record your greeting Press amp to end recording Press to activate the greeting To record your name Your name is used to identify your voice mailbox when a call is ransferred to the NorthernTel Centrex Voice Messaging From the main menu press Select Record Greetings by pressing Select Name by pressing B Record your name Press to end recording Press to activate your recorded name To change the prompt level Soos Sogeeuonus From the main menu press Select Administrative Options by pressing Select Prompt Level by pressing Select Standard Prompts Extended Prompts or Rapid Prompts To create groups lists You can create up to 10 group lists with up to 20 mailbox numbers The lists are numbered from 11 to 20 From the main menu press Select Administrative Options by pressing Select Group List by pressing To create a group list press To edit a group list press To remove a group list press To replay the names in your group lists press Sample greeting D Callers hear your personal greeting whenever the voice mail system answers for yo
7. u It is therefore important for your greeting o explain why you are unavailable Hello you have reached the voice mailbox of your name Today day of the week date will be in my office the entire morning This afternoon however will be in a meeting Please leave me a detailed message and will get back to you as soon as possible f your call is urgent press 9 and someone will answer 2 Some functions may be unavailable if they are not offered with your voice mail configuration Your telephone system may also limit access to certain functions Overview of NorthernTel Centrex Voice Messaging Listen to messages rd m a After review options To access NorthernTel Centrex Voice Messaging see note 3 the Pr umbe Main menu To send a message Destination options Administrative options Personal options Greetings Delivery options To forward a message miale Group lists Prompt level with introductory P p comments Urgent e Record introductory 2 Create Standard comments Message 3 e End recording canteen B Edit Extended Future delivery e Dial the voice Remove Rapid mailbox number g E e Send List names FUNCTION KEYS The following functions are available at all times o Assistance E Cancel exit H End skip Playback controls Use the following
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