Basic Across-the-Counter Induction Loop Troubleshooting
Contents
1. client may not be in T mode their T coil may not be activated or they may not have a T coil Refer them to their Audiologist or Hearing Aid Practitioner If you do not hear yourself increase the volume level on the Loop Listener If you still do not hear yourself at maximum volume the loop may not be functioning properly Continue to step 5 Look underneath the counter and locate the Induction Loop Amplifier The entire system looks like this Ensure that the RED power indicator light is lit If yes continue to step 6 If not make sure the power supply is plugged into an active power outlet and that the power supply is plugged into the amplifier If the RED power indicator light is still not lit Contact Advanced Listening Systems at 1 250 580 2180 6 Ensure that the GREEN input indicator light flickers when you tap on the microphone attached to the computer monitor If yes continue to step 7 If not ensure that the microphone cable is plugged into Mic 1 input on the amplifier see picture above If no plug it in Repeat step 6 7 Ensure that both the RED and BLUE Antenna Wires are plugged into the amplifier If no contact Advanced Listening Systems at 1 250 580 2180 for directions on reattaching the Antenna wires If yes contact Advanced Listening Systems at 1 250 580 21802. 1 2 3 4 5 Basic Across the Counter Induction Loop Troubleshooting The most basic point of using an Induction Loop system is that the client must have a Hearing aid or Cochlear Implant that has a T coil or Telecoil and that the T coil is active Ask the client if their hearing aid has a T coil mode or Telephone mode and if they know how to switch into that mode The hearing instrument needs to be SWITCHED into that mode It will NOT happen automatically If YES Have them switch into T mode Continue to step 2 If No Have them contact their Audiologist or Hearing Aid Practitioner to program their T coil if they have one At this point if the loop is working the client should be able to hear what is coming through the loop If they cannot continue to step 3 If they say that they cannot hear what is coming through the loop get the onsite Loop Listener put on the supplied headphones turn on the Loop Listener and set the volume at 2 initially Ensure that the power light on the Loop Listener is lit If it is not replace the batteries and repeat step 3 Continue to step 4 If there is no onsite Loop Listener continue to step 5 Hold the listener about one foot above the middle of the counter with the Loop Listener in the upright position Speak into the microphone mounted on the computer monitor You should clearly hear yourself through the headphones If you do the loop is working The
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