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iJoy-2310 Troubleshooting Guide

1. IJOY 2310 troubleshooti ng gu ide Robotic Massage Chair la human touch feel better January 6 2012 2012 Human Touch LLC All rights reserved Please forward any questions or comments regarding this Troubleshooting Guide to documentation humantouch com Getting Started ij oy 2310 Troubleshooting This Troubleshooting Guide walks you step by step through the diagnosis of i oy 2310 customer problems It is important to follow these steps carefully to ensure that the problem is diagnosed correctly and therefore the appropriate repair action is taken 1 Unplug the chair wait approximately five seconds then plug it back in 2 Check whether any remote control LEDs light If they do not see Power on page 2 3 Choose from the following To Troubleshoot This Issue Do the following My remote control is not working Power to remote has already been verified therefore If a remote LED does not light when you press it but the function it controls works replace the remote Ifa remote LED lights when you press it but the function it controls does not work replace the backrest My chair is not massaging properly If the Rolling Kneading Percussion or Compression massage is not working or is making a loud noise replace the backrest My backrest won t recline incline If there is tension when you pull the recline handle replace the backrest act
2. uator cylinder If there is no tension when you pull the recline handle there is a problem with the recline cable Replace the chair i oy 2310 Troubleshooting Guide Power Step 1 Check the power and remote control cables Verify thatthe power cord connections to the power panel are secure and that the cord is not damaged If any of the power panel components is damaged replace the power panel Be sure to note the serial number on the power panel Once the power panel is replaced the chair will no longer contain the serial number on the power panel Step 2 Check the wall outlet Plug a different device into the AC outlet into which the chair is plugged If the device does not work is not receiving power the AC outlet is most likely not working Plug the chair into a different AC outlet to verify that it receives power Step 3 If the chair is still not receiving power replace the backrest i oy 2310 Troubleshooting Guide Human Touch LLC 3030 Walnut Ave Long Beach CA 90807 www humantouch com

iJoy-2310 Troubleshooting Guide

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