HT-Bali Troubleshooting Guide
Contents
1. 2014 Human Touch LLC All rights reserved October 7 2014 HT Bali Troubleshooting This Troubleshooting Guide walks you step by step through the diagnosis of HT Bali customer problems lt is important to follow these steps carefully to ensure that the problem is diagnosed correctly and therefore the appropriate repair action is taken Getting Started 1 Turn the power switch on the back of the chair base to Off wait approximately five seconds then turn it back On 2 Verify that the backrest massage mechanism and the foot and calf massager paddles move when you power on the chair If they do not see Power on page 2 3 Wait 30 seconds while a system check is performed then verify that the problem still exists 4 Ifthe problem still exists choose from the following issues To Troubleshoot This Issue Do the following e fthe remote screen does not display any text replace the remote My remote control is e fthe remote screen displays normal text not working properly but you cannot activate any of the functions replace the massage mechanism Using the remote control select Action Settings then scroll through the options to verify that the function you want to use is My backrest is not not turned off massaging properly Replace the massage mechanism HT Bali Troubleshooting Guide 1 To Troubleshoot This Issue Do the following My seat should2. LLC 3030 Walnut Ave Long Beach CA 90807 humantouch com
3. er or arm air massage is not working properly Using the remote control select Action Settings then scroll through the options to verify that the function you want to use is not turned off Replace the chair My backrest won t recline incline Make sure you are pressing and holding the recline incline button for at least five seconds it can take several seconds to activate See Backrest Recline Incline on page 3 My foot and calf massager won t massage and or See Foot and Calf Massager on page 3 deploy retract Power Step 1 Check the power cord 1 Verify that the power cord connection to the chair s power panel is secure and that the cord is not damaged 2 Ifthe power cord is damaged replace the power panel Step 2 Check the wall outlet 1 Pluga known working device such as a lamp into the AC outlet into which the chair is plugged 2 Ifthe device does not work is not receiving power the AC outlet is most likely not working Plug the chair into a different AC outlet to verify that it receives power 2 HT Bali Troubleshooting Guide Step 3 Replace the power panel Step 4 Replace the Main PCB Step 5 Replace the chair Backrest Recline Incline 1 2 Make sure that nothing is pressing on the safety sensor Tap the safety sensor with your foot to ensure that it didn t get stuck during shipping Replace the backrest actuator Foot and Calf Massager l I
4. f the foot and calf massager shuts down in the middle of a massage and you have not used it for more than three continuous 15 minute massage cycles replace the chair If you run the chair continuously for more than three massage cycles it may shut down to protect the chair from overheating This thermal protection is a safety feature If the foot and calf massager will not massage at all a Make sure the foot and calf massager is fully deployed you cannot use the foot and calf massager unless it is fully deployed b Using the remote control select Action Settings then scroll through the options to verify that the foot and calf massage function is not turned off c Verify whether the foot and calf massager will deploy and retract 1 If it will deploy retract replace the foot and calf massager 2 If it will not deploy retract replace the chair If the foot and calf massager retracts unusually slowly a Make sure the front bar of the chair frame is not bent If it is bent and thus physically preventing the calf massager from retracting replace the chair If the foot and calf massager will not deploy and or retract a If there is no physical obstruction preventing the foot and calf massager from retracting replace the footrest actuator HT Bali Troubleshooting Guide b If replacing the footrest actuator does not resolve the problem replace the main PCB HT Bali Troubleshooting Guide Human Touch
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