Bulletin No: 07-1019-1 -- DigiViewer Live Video Troubleshooting
Contents
1. with the program NOTE If QuickTime version 7 1 6 or higher is already installed take the following steps to change the video transport from ActiveX to QuickTime i Open up DigiViewer in your default web browser ii Click the Settings link on the left side of the screen iii Click the Advanced Settings link on the bottom left corner of the screen iv Click on the Streaming Link v Open the drop down menu of the Transport function and select QuickTime qt vi Click on the Surveillance link on the left side of the screen vii Click the Play button to start streaming video using QuickTime 5 Switch the video to MJPEG if not using an MPEG4 supported codec by taking the following steps i Open up DigiViewer in your default web browser ii Click the Settings link on the left side of the screen iii Click the Advanced Settings link on the bottom left corner of the screen iv Click on the Streaming Link v Open the drop down menu of the Mode function and select mjpeg vi Click on the Surveillance link on the left side of the screen vii Click the Play button to start streaming video using the MJPEG codec I am using Linux can I view streaming video Yes You need to download and install the VLC media player which will work with the Firefox web browser on Linux platforms Naturally there are no guarantees with Linux as many factors may affect this I am2. DigiViewer Live Video Service Bulletin Troubleshooting Bulletin No 07 1019 1 DIGIMERGE Date October 19 2007 Product IP Products including DNB6300V DND7220V DNP5220E DNP5320E DNS1010 amp DNZ9320W Models Purpose To provide troubleshooting instructions for Live Video Viewing on the DigiViewer application Procedure If the streaming video ActiveX controls load DigiViewer Main Screen but there is no displayed video image when using Internet Explorer web browser Windows Only proceed with one or more of the following options 1 Press the Stop button wait for 3 seconds and press the Play button again 2 A suitable video decoder may not be installed on the PC Download the DivX decoder from the following link http www divx com divx windows codec 3 Use an alternative web browser like Firefox or Opera to access the DigiViewer QuickTime version 7 1 6 or higher must be installed to access streaming video using Firefox or Opera See Step 4 for further details on QuickTime NOTE If the ActiveX control still does not work proceed with the following steps Digimerge Technologies Inc 300Alden Road e Markham e Ontario e Canada e L3R4C1 tel 905 946 8477 e fax 905 947 0138 4 Switch the default streaming video transport from Auto to QuickTime Download the latest version of Apple QuickTime http www quicktime com and install it using the instructions provided
3. using a Mac computer can see streaming video Yes QuickTime is supplied with your Mac computer Digimerge Technologies Inc 300Alden Road e Markham e Ontario e Canada gt L3R4Cl1 tel 905 946 8477 e fax 905 947 0138
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