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ICE008 User Manual
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1. aimen it tat an maa Ln bw 81 1234 Offline None Fixed Edit 91 1234 Offline None Fixed Edit al 101 1234 Online None Fixed Edit 102 1234 Online None Fixed Edit ail 103 1234 Online None Fixed Edit Add Delete To Create Edit an Extension Click the Extension tab under the IP PBX menu Click the Add button if you want to create a new extension or checkbox the extension you want to edit then click the Edit button Extension t Password Voicemail Box Video Codec None Phone Brand None Le For Auto Configuration MAC Address a For Auto Configuration Type Fixed v Adhoc Password Apply Cancel Specify the following information for the extension Extension The extension number you want to assign It can be any 2 to 5 digit number e g 10 101 50001 etc However certain numbers are reserved for system use and should be avoided Refer to Appendix E for such reserved numbers Password This is any alpha numerical letters and digits of your choosing It will be used for authenticating operations such as voicemail retrieval 12 Voicemail Box Enter the email address you want the system to use to send notification email when there are voicemail messages pending in your mailbox The SMTP Setting needs to be set up correctly for this function to work Video Codec Select the video codec H 263 or H 264 that suits your IP phone and application Selcect N
2. The Adhoc feature of an extension allows the user to log in from any phone and use it as their own extension For example if extension 101 is set up to have the adhoc capability then a user can pick up the phone at extension 102 or any other extension and logs in to become extension 101 and from then on the phone at extension 102 behaves like extension 101 until the user logs off of it This feature decouples the link between a physical phone set and the extension and allows the user to use whatever phone that is available or convenient to him her at any given time To Set Up an Adhoc Extension Follow the same steps as explained in Setting Up Extensions section in Chapter 3 but make sure to select Adhoc as the Type and enter data in the Adhoc Password field Edit Extension Extension 101 Password 1234 Voicemail Box Video Codec None x Phone Brand None E For Auto Configuration MAC Address For Auto Configuration Type Adhoc Password Apply Cancel To Set Up a Phone as an Adhoc Extension Adhoc User Login Pick up the phone you want to set up as an adhoc extension Dial 11 It will prompt you for an extension number Enter the extension number you want to set up this phone for Note the extension should be set up as Adhoc type already It will prompt you for the password Enter the Adhoc Password of that extension If the password is correct i
3. Apply Cancel To Retrieve Voicemail Messages through Native Phone To retrieve voicemail messages through the phone where the extension voicemail box resides do the following 1 Pick up the phone and press the Voicemail key on your phone set if it is flashing otherwise press 97 2 Enter the password when prompted 3 It will announce how many new and old messages you have and give instructions on how to retrieve them Follow the instructions to retrieve the messages To Retrieve Voicemail Messages through Non Native Phone If you want to retrieve voicemail messages through a phone that is not registered with the extension voicemail box you intend to get messages from do the following 35 P wb Pick up the phone and press 98 Enter the voicemail box number you intend to retrieve message from when prompted Enter the password when prompted It will announce how many new and old messages it has for that mailbox and give instructions on how to retrieve them Follow the instructions to retrieve the messages 36 Appendix A Voicemail Flowchart Q7 or the Voicemail button Password check OK d You have X messages 1 2 3 0 Retrieve Change Advanced Mailbox Folder Options Options Hoe Exit Messapes 5 x Message received Leave Ret at HH MM Message SN 3 E Record Record Record Record Change Unavailable Busy Name Temporary Password Return Greeting Greeting Greeting
4. Call Function Call Parking 70 Call Back 69 Call Pickup 8 Adhoc User Login 1 Adhoc User Logout 12 Reserved Extensions Call Parking 70 Simulate Incoming Call to IVR 1 ceed Simulate Incoming Call to VR 1 7778 Simulate Incoming Call to VR 1 7119 42 Appendix E Hardware Specifications CPU Intel IXP420 266 MHz SDRAM 128M Flash 128M Voice Compression G 711 Message Storage 2 5 Hours WAN Port 10 100M RJ45 LAN Port 10 100M RJ45 Power 5V DC Dimension 113 x 113 x 30 mm 4 4 x 4 4 x 1 2 Weight 185g 0 4lb 43
5. Disturb activated Hang up the phone It s done To Cancel Do Not Disturb through the Phone 1 Pick up the phone from the extension that you want to cancel Do Not Disturb for 2 Press 79 You should then hear the confirmation announcement Do Not Disturb deactivated 3 Hang up the phone It s done 30 Follow Me This feature allows the user to redirect calls to their extension to a different destination where they want to be contacted To Create Edit Follow Me through the Web Click the Follow Me button under the Call Features menu It will display a list of existing Follow Me setup Select Add if you want to set up a new Follow Me for an extension or checkbox the Follow Me you want to edit then click the Edit button Add Follow Me Extension 81 Status Enable v IVR IVR 1 Destination Extension 81 v Ring Group sales Le Description Apply J Cancel Specify the following information for Follow Me Extension Select the extension you want to set up Follow Me for Status Enter Enable to activate or Disable to deactivate the feature Destination Select the IVR or Extension or Ring Group where you want the call to go to when the extension is called Description This is an optional field that allows you to put note and comment regarding this Follow Me setup Click Apply if you are done with all the setting o
6. SpecificationSs eseeeeeseeseeseseesresresresreseesrertesrentestesresresresresrese 43 CHAPTER 1 System Overview This chapter describes the main features of ICE008 New Era PBX System Features Call Handling Features Advanced Features New Era PBX ICEOO8 is a new generation office communication system that delivers traditional PBX private branch exchange and advanced call features through Internet protocol technologies It provides robust and dynamic voice communication for small medium and home offices over local and wide area networks System Features Auto Provisioning Automatically configures an IP phone to a pre defined extension when it boots up Saves the trouble and hazard of manual configuration Web Browser Based Administration Easy graphical user interface to maintain the system via local and wide area network Universal access to the system through the Web SIP Trunking It can connect to Voice over IP VoIP trunks provided by SIP compliant Internet telephony service providers PSTN Trunking It can also connect to regular PSTN public switched telephone network lines through ATA analog terminal adapter or VoIP gateway devices Dialing Plan Assigns different prefix and suffix to outbound calling routes Allows efficient and cost based usage of trunks Call Report Keeps detail records of all incoming and outgoing calls that are reviewable online System Backup Restore System configuration and report data c
7. want to cancel Call Forward on No Answer for 2 Press 53 You should hear the confirmation announcement Call Forward No Answer deactivated 3 Hang up and it s done 29 Do Not Disturb This feature allows the user to put their extension in the unavailable state so all calls to that extension will be automatically answered with the unavailable greeting and directed to the voicemail system without even ringing the extension There are two ways to set up Do Not Disturb for an extension through the web or through the phone To Create Edit Do Not Disturb through the Web Click the Do Not Disturb button under the Call Features menu It will display a list of existing Do Not Disturb setup Select Add if you want to set up a new Do Not Disturb for an extension or checkbox the Do Not Disturb you want to edit then click the Edit button Add Do Not Disturb Extension 101 Status Enable v Apply Cancel Specify the following information for Do Not Disturb Extension Select the extension you want to set up Do Not Disturb for Status Enter Enable to activate or Disable to deactivate the feature Click Apply if you are done with all the setting or Cancel if you want to abort the operation To Set Up Do Not Disturb through the Phone Pick up the phone of the extension you want to set up Do Not Disturb for Press 78 You should then hear the confirmation announcement Do Not
8. 3 Create an outbound route on Origin ICE008 Select the trunk created at the step above as its outbound trunk Fill in the Prefix and Strip No fields with data you desire Click Apply when done 39 Add Outbound Route Grandstream ATA E Prefix 5 Strip No i Number of Leading Digits to Ignore Add Prefix Apply Cancel 4 Now you should be able to make calls from any extension of Origin ICE008 to any extension of Target ICE008 For example if you pick up any phone at Origin ICE008 and dial 5101 it should ring extension 101 of Target ICE008 5 Duplicate the steps above but reverse the roles of Target and Origin ICE008es and you should be able to call from Target to Origin ICE008 as well 40 Appendix C Firmware Upgrade In case you need to upgrade the firmware on your ICE008 follow the steps below 10 11 Verify you have the firmware file ramdisk gz and a TFTP server program such as TFTPSRV EXE available on your PC Put the firmware file and the TFTP server program in the same folder on your PC Run the TFTP server program on your PC Connect your PC with ICE008 through the LAN port Open your browser to hitp 192 168 0 1 and log in to ICE008 Click Firmware Upgrade under the System menu Enter the password 85123000 then click Submit The following screen should pop up Firmware Upgrade Firmware upgrade will take around 3 5 minutes and after finish upgrade th
9. ICE008 User Manual Table of Contents CHAPTER 1 System OVErViEW ceneri aetna EEE OEE EE NESER EE 4 PGW e a o Pe OAR E E T E E 5 EE 5 Call Handling Features sci c2stncashssatanactaeciensyalpanesdiatossgionegs ucesaabeshlasetodaseataiaxanalawbacecshias 5 Adyanced PS AGU eenegen 6 CHAPTER 2 System Installation sseeeseeeesseesesseesessessesnsssesssesesseesesstesessessesserssesessesess 7 Unpacking CE008 isise nioran eE AE TERE EE TIE N R 8 Ne twork Requirement sissies iaa rE E E ES 8 Installing Te sisisi rrer naa A NEEE REA EEEak 9 CHAPTER 3 Setting Up IP E 11 Settins Up teuer 12 Setting Up Ri g CONG siiente EE EEE Eae 13 Setting Up IVR ereire sea ERE e a ERRE a aa aa Oo etsin 14 System Recording S22 2505 s2atesaaneasnnpodygdasanceanicndaranscesunipoasanteanaeasataaese dee pemteemnanseaeaueans 15 Vu 16 CHAPTER 4 Connecting To Outside World c c ccssciescsassssnsaanserserssnsousonacsubossnvannnennssaas 18 Settins Up SIP TTUNKS E 19 Setting Up Inbound e 20 Setting Up Outbound ROUTES et Seeche ee e 21 Setting Up PSTN WK 22 CHAPTER 5 Advanced Call Features saciacyssnsydtseentsontancenaanssnvidssanstaiprepnynadagataianeyebecacnennn 25 Call ROR WAI E 26 DG IN GE DISD E 30 Follow TE 31 Call PANIC E 32 Call RE 33 Adhoc EEGEN 34 Voicemail E 35 Appendix A Voicemail en dE 37 Appendix B Linking ICE008 with One Another 39 Appendix C Firmware BE 41 Appendix D Feature Codes rnei Ee a Ra RE 42 Appendix E Hardware
10. Message Management 0 1 2 3 4 A A A A A 37 Message Management 3 4 5 6 7 8 9 a Advanced Previous Replay Next Delete Forward Save Help Exit Options Message Messag H 3 5 Ent Send Hear Leave Return D ASE Repl Envelop Message eee pty Extension With Without Pre pending Pre pending Return Message Message 38 Appendix B Linking ICE008 with One Another As a SIP based IP PBX ICE008 can communicate with any other SIP based IP PBX the same way it communicates with a SIP trunk The following are instructions on how to set up two ICE008 s so their extensions can call each other 1 Create an extension in the ICE008 Target ICEO08 whose extensions you want to be able to call from your ICEO08 Origin ICEO08 For example extension 888 is created on Target ICEOO8 Extensions Se ee i 101 1234 Online None Fixed Edit 102 1234 Offline None Fixed Edit 103 1234 Offline None Fixed Edit 172 1234 Offline None Fixed Edit 888 1234 Offline None Fixed Edit Add Delete 2 Create a trunk in Origin ICE008 Enter the IP Address with the IP address of Target ICE008 Account with the extension number and Password with the password of the extension created on Target ICE008 Click Apply when done Add Trunk Name Jax IP Address fi92 168 0 110 Need Registration d Account Password Description Inter Arnex link Apply Cancel
11. ains the environmental requirements and the installation steps of ICE008 Unpacking ICEO08 Network Requirement Installing ICE008 Unpacking ICE008 The package you received for ICEO08 should be a standard package however the content may vary depending on the location and the dealer you have purchased the unit from Report any damage or missing items in the package to your dealer right away Items in your package should include ICE008 Unit Power Supply 5V DC RJ 45 Network Cable Network Requirement It is recommended that you provide a permanent Internet connection for ICE008 such as that from a Leased Line DSL or Cable Modem and assign a static IP address real IP address if applicable to ICEOO8 You can also set up ICEO08 in the DHCP network environment though If you assign a pseudo private IP address to ICE008 either static or dynamic IP address you need to open the following TCP and UDP ports for the IP address assigned to ICE008 TCP UDP ports 5060 5082 for SIP protocol TCP UDP ports 8000 20000 for RTP audio transport In order for the e mail notification of voice mail messages to work a standard SMTP e mail server with a valid e mail account is required The following is a network environment diagram of ICE008 with other hardware Enterpricse am Anaog Prone is gt It is highly recommended that you use an Uninterruptible Power Supply UPS in conjunction with the ICE008 to protect against po
12. an be backed up and restored Built In Router With built in NAT and DHCP server By connecting the LAN port to a hub it can create and manage a subnetwork of its own Call Handling Features Automated Attendant amp Voice Mail User can record system greetings and design interactive voice response IVR menu to customize their phone system Each extension has its own password protected voicemail box with personal greetings and full message management capability Call Transfer Call Waiting These are standard PBX call handling functions that deliver calls between trunk lines and extensions Call Parking Call Pickup These are enhanced PBX functions that add flexibility and usability to individual and group users Call Forward amp Do Not Disturb These are convenient call answering options that can be individually set for each extension Follow Me_ Enhanced call feature that allows a user to be tracked down as desired Direct Inward Dialing DID Based on the incoming call s number the call can be routed directly to an extension Music On Hold A pre loaded musical file will be played while the call is being transferred or put on hold Advanced Features Unified Messaging You can be notified of pending voice messages via e mail Calling Group A group of extensions can be called simultaneously Call Limit Allows you to set the maximum number of minutes the system can call out per day CHAPTER 2 System Installation This chapter expl
13. ding this inbound route Click Apply if you are done with all the setting or Cancel if you want to abort the operation Setting Up Outbound Routes An outbound route setting allows the user to choose which trunk to dial out by their dialing pattern To set up an outbound route click Outbound under the Inbound Outbound menu and a screen similar to the following should appear Outbound Route ET E T e m 91 8 1 Yes A Main 9 1 No Add Delete To Create Edit an Outbound Route Click the Add button if you want to create a new outbound route or checkbox the outbound route you want to edit then click the Edit button Add Outbound Route Trunk Name Main Grandstream ATA H Prefix 9 Strip No 1 Number of Leading Digits to Ignore Add Prefix Apply Cancel Specify the following information for the trunk 21 Trunk Name Select a trunk from the pull down menu for this outbound route Grandstream ATA Check this box if the trunk you want to use for this outbound route is a Grandstream ATA port Prefix Enter the digit string you want the user to dial to access this outbound route Strip No Enter the number of leading digits you want the system to ignore before dialing out This is usually the number of digits you enter as a prefix string For example if your Prefix string is set to 81 and your Strip No is set to 2 then the user needs to dial 81 plus the number they want to dial out to hav
14. e To Create Edit Call Forward Always through the Web Click the Always Forward button under the Call Features menu It will display a list of existing Call Forward Always setup Select Add if you want to set up a new Call Forward Always for an extension or checkbox the Call Forward Always you want to edit then click the Edit button Edit Call Forward Always Extension 101 Forward To 102 Description fwd call to agent B in sales Apply Cancel Specify the following information for Call Forward Always Extension Select the extension you want to set up Call Forward Always for Forward To Enter the extension number or an outside phone number with proper prefix that you want the call to forward to always Description This is an optional field that allows you to put note and comment regarding this call forwarding setup Click Apply if you are done with all the setting or Cancel if you want to abort the operation To Set Up Call Forward Always through the Phone Pick up the phone of the extension you want to set up Call Forward Always for Press 72XXX where XXX is the extension number or the outside phone number with proper prefix that you want the call to forward to You should then hear a confirmation announcement saying Call Forward Unconditional for extension ABC is set to XXX where ABC is the extension you just picked up the phone from and XXX is the extension you want it to forward to Hang up the phone if i
15. e system will reboot automatically TFTP Server IP Address 192 168 0 150 Firmware File Name ramdisk gz Modify the TFTP Server IP Address to match your PC s IP address if necessary then click Submit ICEOOS will start upgrading the firmware with a countdown button showing the remaining seconds of the operation Firmware Upgrade Please wait 175 Seconds When the operation is done you can open your browser to http 192 168 0 1 and log in You should see the new firmware version now Note The firmware upgrade will clear out existing data on your ICEOO8 If you want to preserve your pre upgrade settings do a system Backup operation before you perform the Firmware Upgrade 41 Appendix D Feature Codes Call Forward Call Forward Always Activate at Call Forward Always Deactivate vio Call Forward Always Prompting Deactivate 74 Call Forward Busy Activate 790 Call Forward Busy Deactivate 91 Call Forward Busy Prompting Deactivate CR Call Forward No Answer Activate 252 Call Forward No Answer Deactivate 53 Do Not Disturb DND DND Activate 78 DND Deactivate 79 Core Simulate Incoming Call to VR 1 T7771 Simulate Incoming Call to VR 2 7778 Simulate Incoming Call to IVR 3 717119 Voicemail Dial Voicemail 98 My Voicemail 97 Info Service Announce Your Extension Number 65 Announce Time 60
16. e this trunk dial out their number without the 81 digits Add Prefix Enter the extra digits you want the system to add to the dialing string after it strips the number of digits specified by Strip No For example if the Prefix is set to 81 the Strip No to 2 and the Add Prefix to 011 then after the user dials the string 8161255551234 the system will dial out the string 0116125551234 Click Apply if you are done with all the setting or Cancel if you want to abort the operation Setting Up PSTN Trunks Two tasks are involved in setting up a PSTN trunk A PSTN gateway device needs to be set up to register with ICEO08 and ICEO08 needs to set up a SIP account an extension for the PSTN gateway device to register To Set Up an Extension for a PSTN Gateway Device Follow the same steps as explained in Setting Up Extensions section in Chapter 3 but only fill out data for the fields of Extension and Password Leave all other fields blank or as default and click the Apply button to save it when you are done Edit Extension Extension 91 Password 1234 Voicemail Box Video Codec None x Phone Brand None E For Auto Configuration MAC Address ee For Auto Configuration Type Fixed x Adhoc Password Apply Cancel To Set Up a PSTN Gateway Device to Register with ICE008 22 The steps vary depending on the PSTN gateway device you use But in general follow these steps In the device setup page find field
17. eway device has now successfully registered with ICE008 and can be used as a PSTN trunk for inbound and outbound routes setup To Set Up an Inbound Route with a PSTN Trunk Follow the same steps as specified in Setting Up Inbound Routes section of this chapter Enter the extension number assigned to the gateway device as the Inbound Number Edit Inbound Route Name HT488 FXO Inbound Number 91 Sg IVR IVR 1 x Destination Extension 81 x Ring Group sales ls Description Grandstream FXO port Apply Cancel 23 To Set Up an Outbound Route with a PSTN Trunk Follow the same steps as specified in Setting Up Outbound Routes section of this chapter Select the extension number assigned to the gateway device for the Trunk Name Add Outbound Route Trunk Name Grandstream ATA Prefix Number of Leading Digits to Ignore Strip No Add Prefix 24 CHAPTER 5 Advanced Call Features This chapter explains advanced call features and ways to use them so to make ICEO08 100 an effective and efficient communication tool Call Forward Do Not Disturb Follow Me Call Parking Call Pickup Adhoc Extension Accessing Voicemail E mail Notification 25 Call Forward Three types of call forwarding are supported by ICE008 Call Forward Always Call Forward on Busy Call Forward on No Answer The setup of each of these can be done through the web or through the phon
18. ing Up Inbound Routes An inbound route tells the system where the call should go after it answers a call from a trunk To set up an inbound route click Inbound under the Inbound Outbound menu and a screen similar to the following should appear Inbound Route aaah es HT488 FXO IR wi Grandstream FXO port E 9495551234 9495551234 IR MRi Inbound to main number Add Delete To Create Edit an Inbound Route Click the Add button if you want to create a new inbound route or checkbox the inbound route you want to edit then click the Edit button Edit Inbound Route Name 9495551234 Inbound Number 9495551234 W IVR 1 x Destination Extension 81 x 5 Ring Group sales B Description jinbound to main number Apply Cancel Specify the following information for the trunk Name Give a descriptive name to the inbound route One example is the phone number assigned by your service provider 20 Inbound Number Enter the phone number DID number or the SIP account ID if your service provider passes the SIP account ID instead of DID when sending the call that your service provider gives you for this inbound trunk Destination Select the path you want the inbound call to go to after the trunk picks up the call You can choose an IVR an extension or a ring group from the pull down menu Description This optional field allows you to add comment or note regar
19. ollowing information for the IVR menu Name Give something descriptive that indicates where the call will be routed to after the touch tone input from the caller is detected For example Customer Service Sales Dept etc Digit Select a digit that will trigger the call routing Be sure it s different from other digit selections you made already for other call routing Destination Select an extension or a ring group that you want the call to go to when the digit selected in the Digit field is detected Description This optional field allows you to give more description or a note to this IVR menu item Click Apply if you are done with the setup or Cancel if you want to abort it System Recordings ICE008 provides an easy way to recording system greetings such as Business Hour Non Business Hour greetings for IVR and No Answer Busy greetings for voice mail system Click the System Recordings button under IP PBX menu and you will see the following 15 System Recordings IVR 1 Business Hour Greeting 01 IVR 2 Business Hour Greeting 02 IVR 3 Business Hour Greeting 03 IVR 1 Lunch Time Greeting 04 IVR 2 Lunch Time Greeting 05 IVR 3 Lunch Time Greeting 06 IVR 1 Non Business Hour Greeting 07 IVR 2 Non Business Hour Greeting 08 IVR 3 Non Business Hour Greeting 09 No Answer Greeting 20 Busy Greeting ar Offline Greeting 22 Recording Password is 8512 If you want to change the Recording Password ente
20. one if your IP phone doesn t support either Phone Brand Select the brand name of the IP phone you are using for this extension Those listed in the pull down menu are phones supported for auto provisioning Currently this function is not available MAC Address If you find your phone brand is on the Phone Brand list and selected it enter the MAC address of the IP phone If you selected None in the Phone Brand field leave this field blank Type An extension can be of Fixed or Adhoc type A Fixed extension is associated with a physical IP phone while an Adhoc extension allows the user to log in from other phones to answer calls retrieve messages etc as if they were at their own extension Adhoc Password If you select the extension to be of Adhoc type you need to create a password for logging in as an Adhoc extension user Click Apply if you are done with all the setting or Cancel if you want to abort the operation Setting Up Ring Groups A ring group is a group of extensions that simultaneously ring when selected This is typically used for a sales or customer service department for example so that any extension in the group can handle an incoming call Ring Groups Ce sales Edit To Create Edit a Ring Group Click the Ring Groups tab under the IP PBX menu Click the Add button if you want to create a new group the Edit button if you want to edit a group or checkbox the group then click the Delete button if y
21. ote and comment regarding this call forwarding setup Click Apply if you are done with all the setting or Cancel if you want to abort the operation To Set Up Call Forward on Busy through the Phone Pick up the phone of the extension you want to set up Call Forward on Busy for Press 90XXX where XXX is the extension number that you want the call to forward to You should then hear a confirmation announcement saying Call Forward on Busy for extension ABC is set to XXX where ABC is the extension you just picked up the phone from and XXX is the extension you want it to forward to Hang up the phone if it is correct redo step 2 with the right destination number if it is not To Cancel Call Forward on Busy through the Phone There are two ways to do this You can either 1 Pick up the handset from the extension that you want to cancel Call Forward on Busy for and press 91 You should hear the confirmation announcement Call Forward on Busy deactivated Hang up and it s done Or 2 Pick up the handset from any extension then press 92 You will be prompted to enter the extension you want to cancel Call Forward on Busy for do so then press You should then hear the confirmation announcement Call Forward on Busy for extension XXX cancelled Hang up and it s done 28 To Create Edit Call Forward on No Answer through the Web Click the No Answer Forward button under the Call Features menu It will display a list of e
22. ou want to delete it 13 Name Sales Extension 1 101 X Extension 2 102 e Extension x Specify the following information for the ring group Name Enter the name you want to give to this group Use something descriptive such as Sales Customer Support etc that is indicative of the function of the group Extension Select from the pull down menu the extension you want to assign to this group or select Remove if you want to take an extension out of the group Click Apply or Finish if you are done with all the setting Notice once you click the Apply button another Extension box will appear and you can add another extension to the group Continue doing this until you finish adding all the extensions to the group Setting Up IVR An IVR Interactive Voice Response is a defined call flow that directs the call based on the caller s touch tone input IVR a ame EH RER m Customer Service 2 Extension 102 m Operator o Extension 101 Sales 1 Extension 103 Add Delete To Create Edit an IVR Click the IVR tab under the IP PBX menu Click the Add button if you want to create a new IVR or checkbox the IVR then click the Delete button if you want to delete it 14 Edit IVR Name Customer Service Digit 2 r Extension 102 Destination Ring Group sales Le Description Also for tech support Apply Cancei Specify the f
23. r Cancel if you want to abort the operation 31 Call Parking This feature allows the user to park a call while in conversation to a temporary location so he she can retrieve it from another extension and resume the conversation For example George is using Extension A to talk to Allen at Extension B but later during the conversation he needs to move to a different location to fetch some document to explain to Allen So he parks the call goes to the location where he can fetch the document then picks up a phone at the new location and retrieve the call from the parking lot and continues his conversation with Allen To Set Up Call Parking through the Phone While in conversation with another extension press 70 You will hear a number announced default is 71 before you are hung up by the system This is the pseudo extension the parking lot where the call is parked now Keep a note of that number Go to a new phone extension where you want to continue the conversation Pick up the phone and dial the parking lot number you just heard You are now connected with the party that you were talking to before 32 Call Pickup This feature allows the user to answer any call to any extension from any extension in the system There is no presetting needed and the usage is simple Just pick up any phone and dial 8 and it will pick up any call that is ringing any extension at that time 33 Adhoc Extension
24. r and confirm 4 digit new password below New Password Confirm New Password If you want to restore all recordings to factory default please press the button below Restore To Record a System Greeting Pick up the phone set from any registered extension and dial the code for the greeting you want to record Enter the default password as listed under Recording Password in this page then follow the instruction to finish and save the recording To Change the Recording Password Enter the new password in the New Password field then retype it in the Confirm New Password field to confirm it Note The recording password is only used for system recording purpose and cannot be used to retrieve voice messages for example To Restore to System Default Greetings Click the Restore button and all systems greetings will be restored back to factory default General Setting These are system settings that help secure and define the system operations Click the General Setting button under the IP PBX menu and the following should appear 16 General Setting Call Limitation 0 Minutes Call limitation per day SIP Listen Address All EN Make sure the WAN connection works if you choose the All option Business Hours 08 30 To 17 30 Lunch Break Hours 12 30 To 13 30 Apply Call Limitation Enter the maximum number of minutes you want to allow the system to call per day This helps to prevent the system from being abu
25. ry DNS IP address Subnet Mask Default Gateway etc according to your network environment WAN Configuration Information LAN Config WAN Port Mode Fixed IP DHCP O PPPoE Time Zone Primary DNS 168 95 Au Au SMTP Setting Firewall Setting Senday DNS IS 95 IS Li Firmware Upgrade Change Password Logout Figure 2 1 WAN Config example DHCP setup WAN Configuration Information _ WAN Cara WAN Port Mode EZ LAN Config D lode l9 Fixed IP DHCP PPPoE Time Zone IP Address 172 L Au 253 SMTP Setting Firewall Setting Subnet Mask 255 255 0 0 e Firmware Upgrade Default Gateway 172 n6 un 1254 Change Password Logout Primary DNS 168 95 Au Il Ween Secondary DNS me 95 mm f Call Report Backup Restore Submit IP PBX Figure 2 2 WAN Config example Fixed IP setup Click Reboot under the System menu to reboot the unit When it finishes you should be able to log in with the new IP address assigned to the unit 10 CHAPTER 3 Setting Up IP PBX This chapter explains steps to set up ICE008 as a functional IP PBX Setting Up Extensions Setting Up Ring Groups Setting Up IVR System Recordings General Setting 11 Setting Up Extensions The extensions are the basic elements of the IP PBX system Since ICE008 uses industry standard SIP protocol for its PBX transaction you can use any SIP compliant IP phones to be its extensions Extensions
26. s such as SIP Server Outbound Proxy and enter the IP address of your ICE008 find fields such as SIP User ID Authenticate ID and enter the Extension number you created for the device find fields such as Account Password Authenticate Password and enter the Password you created for the Extension The following is an example from Grandstream PSTN gateway device SIP Server 192 168 0 112 e g sip mycompany com or IP address Outbound Proxy 192 168 0 112 e g proxy myprovider com or IP address if any SIP UserID 91 the user part of an SIP address Authenticate ID 91 can be identical to or different from SIP User ID Authenticate Password purposely not displayed for security protection Name optional e g John Doe Look for field where you can enter the Extension number to forward an inbound call to that extension Also look for field regarding One State Two Stage dialing that determines how the gateway device behave when making an outbound and or inbound call and select the appropriate setting accordingly The following is an example from Grandstream PSTN gateway device Forward to VoIP 91 PSTN calls will be forwarded to the specified VoIP number FXO One Stage Dialing e No D Yes No default SIP UserID is used as PSTN number if set to Yes Save the settings and reboot the device After it finishes rebooting check your ICEO08 Extensions setup it should show the extension you assigned to the gateway device as Online The gat
27. sed by unscrupulous callers SIP Listen Address Enter the new password in the New Password field then retype it in the Confirm New Password field to confirm it Note The recording password is only used for system recording purpose and cannot be used to retrieve voice messages for example Business Hours Enter the time in HH MM Hour Minute 24 hour format for the start and end of your business hours This is the time frame the system uses to play the Business Hour Greeting when a call comes in to the IVR Lunch Break Hours Enter the time in HH MM Hour Minute 24 hour format for the start and end of your lunch break hours This is the time frame the system uses to play the Lunch Time Greeting when a call comes in to the IVR 17 CHAPTER 4 _ Connecting To Outside World This chapter explains how to connect ICEO08 with SIP trunks from an Internet telephony service provider or PSTN trunks through a PSTN gateway device Setting Up SIP Trunks Setting Up Inbound Routs Setting Up Outbound Routs Setting Up PSTN Trunks 18 Setting Up SIP Trunks Trunks are telephone connections that link a PBX such as ICE008 to the outside world Two types of trunks are supported by ICE008 The PSTN Public Switched Telephone Network trunks that come from traditional telephone companies or SIP trunks that come from Internet telephony service providers ITSPs that use SIP protocol to send voice over IP network To set up a SIP trunk click Tr
28. t is correct redo step 2 with the right destination number if it is not To Cancel Call Forward Always through the Phone There are two ways to do this You can either 26 Pick up the phone from the extension that you want to cancel Call Forward Always for and press 73 You should hear the confirmation announcement Call Forward Unconditional deactivated Hang up and it s done Or Pick up the phone from any extension then press 74 You will be prompted to enter the extension you want to cancel Call Forward Always for do so then press You should then hear the confirmation announcement Call Forward Unconditional for extension XXX cancelled Hang up and it s done 27 To Create Edit Call Forward on Busy through the Web Click the Busy Forward button under the Call Features menu It will display a list of existing Call Forward on Busy setup Select Add if you want to set up a new Call Forward on Busy for an extension or checkbox the Call Forward on Busy you want to edit then click the Edit button Add Call Forward on Busy Extension 102 Le Forward To 103 Description busy relief Apply Cancel Specify the following information for Call Forward on Busy Extension Select the extension you want to set up Call Forward on Busy for Forward To Enter the extension number that you want the call to forward to when the extension is busy Description This is an optional field that allows you to put n
29. t will say Thank you good bye Hang up the phone the setup is complete To Cancel a Phone as an Adhoc Extension Adhoc User Logout Pick up the phone you want to cancel as an adhoc extension Dial 12 It will say Thank you good bye Hang up the phone the cancellation is complete 34 Voicemail System ICE008 has a built in full feature voicemail system for all extensions Whenever an extension is busy not answering the call or on Do Not Disturb mode the system will ask and keep messages for the extension and notify the extension voicemail box owner to retrieve it The following explains the voicemail box setup and message retrieval operations For full voicemail operation refer to Appendix A Voicemail Flowchart To Set Up a Voicemail Box for an Extension Since each extension when created is automatically assigned a voicemail box there is no separate step needed to create a voicemail box for an extension However when creating an extension make sure to fill in the Password field with a valid password and the Voicemail Box field with a valid email address that you want the system to use to send you an email notice regarding the voicemail message Edit Extension Extension 103 Password 1234 Voicemail Box mike abc con Video Codec None x Phone Brand None jet For Auto Configuration MAC Address ia For Auto Configuration Type Fixed Adhoc Password
30. unks under the Inbound Outbound menu and a screen similar to the following should appear tie aa ABC Yes abc com 9495551234 1234 ITSP in Irvine fl XYZ No sip xyz com ITSP in New Jersey Add Delete To Create Edit a Trunk Click the Add button if you want to create a new trunk or checkbox the trunk you want to edit then click the Edit button Edit Trunk Name ABC IP Address fabecom Need Registration d Account 9495551234 Password 1234 Description ITSP in Irvine Apply Cancel Specify the following information for the trunk Name Give a descriptive name to the trunk It can be the name of the ITSP that provides such trunk or the purpose of such trunk such as Domestic International First Outbound etc IP Address Enter the IP address or the domain name of the SIP server your ITSP provides you for their SIP trunk service Need Registration Depending on the service provider you use some require your IP PBX to register with their SIP server and some do not Check the box accordingly Account If your service provider requires SIP registration enter the SIP account ID they provide you 19 Password If your service provider requires SIP registration enter the SIP account password they provide you Description This optional field allows you to add comment or note regarding this trunk Click Apply if you are done with all the setting or Cancel if you want to abort the operation Sett
31. wer surges and failures Installing ICE008 The following is the picture of the front panel of ICE008 Pwr Indicator A green light indicates the power is on Sip Indicator Normally in solid green Flashing green light indicates the SIP protocol is in progress Wan Indicator Either solid or flashing green indicating the network traffic status between ICEO08 and the wide area network Lan Indicator Either solid or flashing green indicating the network traffic status between ICE008 and the local area network Ez Indicator Reserved for future use Ez Setup Button Reserved for future use The following is the picture of the back panel of ICEO08 DC 5V Jack Power connection INT Pinhole Reserved for future use LAN Jack 10 100M RJ45 Ethernet connection to internal network WAN Jack 10 100M RJ45 Ethernet connection to external network STA BRI Switch Reserved for future use Follow these steps to install ICE008 Connect your computer with ICE008 using a standard Ethernet UTP CAT 5e cable between your computer and the LAN jack on the ICE008 back panel Connect your power adaptor to the DC 5V jack on the back panel of ICE008 You should see the Pwr indicator at the front panel turned green immediately Open the browser on your computer to http 10 19 20 1 Login with Username admin Password admin Click WAN Config under the System menu Select the WAN Port Mode appropriate for your ICE008 Enter the Primary DNS Seconda
32. xisting Call Forward on No Answer setup Select Add if you want to set up a new Call Forward on No Answer for an extension or checkbox the Call Forward on No Answer you want to edit then click the Edit button Edit Forward on No Answer Extension 101 Forward To 103 Description to another extension Apply Cancel Specify the following information for Call Forward on No Answer Extension Select the extension you want to set up Call Forward on No Answer for Forward To Enter the extension number that you want the call to forward to when the extension is not answering Description This is an optional field that allows you to put note and comment regarding this call forwarding setup Click Apply if you are done with all the setting or Cancel if you want to abort the operation To Set Up Call Forward on No Answer through the Phone Pick up the phone of the extension you want to set up Call Forward on No Answer for Press 52XXX where XXX is the extension number that you want the call to forward to You should then hear a confirmation announcement saying Call Forward No Answer for extension ABC is set to XXX where ABC is the extension you just picked up the phone from and XXX is the extension you want it to forward to Hang up the phone if it is correct redo step 2 with the right destination number if it is not To Cancel Call Forward on No Answer through the Phone 1 Pick up the phone from the extension that you
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