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OfficeServ Softphone User Manual

1. SAMSUNG 2 Select Device Config tab of the lt Softphone Configuration gt window Softphone Configuration El Option System Config Forward Key Map Dial Rule Audio User MONJ GINOHS NOA SONIHL i Station Name Change Password mote te Safle Cock eed a Select Ring Tone Samsung Telecommunications America L P 31 Enterprise IP Solutions OfficeServ User Station Name Allows you to set a name to be displayed in the recipients Softphone when making a call Change Password Allows you to change a password that enables privacy and phone initialization Privacy Option Allows you to set options to prevent other users from using the user s profile and set the privacy function in the Directory message box and calling history check Alarm Wakeup Call Allows you to set a wakeup call Alarm Clock Allows you to set two alarms Skin Select Skin Allows you to change the skin of OfficeServ Softphone Ring Select Ring Tone Allows you to change a phone ring sound Change Password 1 Click Change Password button of Device Config tab window Softphone Configuration x Option Device Config System Config Forward Key Map Dial Rule Audio User Station Name Change Password Privacy Option Wakeup Call Alarm Clock ch Select Skin Select Ring Tone 32 Samsung Telecommunications America L P Enterprise I
2. Enterprise IP Solutions OfficeServ Softphone User Manual TABLE OF l INTRODUCTION Conventions Major Functions of OfficeServ SOPDNONE ccceccceceeeeeeeeeeeeceeeeeeseeeeesaeeeeeseeeeeseeeeesaeeeeesaeeeeeas OfficeServ Softphone Setup c ce ccccccccseccceececeeeeceeeeeeceseeeesseeeeseeeesseessaeesseeeseueesseesseeeeseeeees l THINGS YOU SHOULD KNOW Introduction to the OfficeServ Softphone Windows of OfficeServ Softphone Status Display LED Button LEDs Taskbar Icon Menus OfficeServ Softphone Option Settings Speaker and Microphone Setting System Setting l MAKING A CALL Before Making a Call Making an Intercom Call Making an External call Making an Intercom External call l ANSWERING A CALL Before Answering a Call Answering an Intercom Call Answering an External call Answering an Intercom External call l CONVENIENT FEATURES Features Used During a Call Call Forwarding Do Not Disturb DND CONTENTS SAMSUNG Telecommunications America L P i MENUS Directory wisasicvcssariervisiavededs Message Box Call Log l ANNEX USB Handset Sound Card SAMSUNG Telecommunications America L P Enterprise IP Solutions Office o INTRODUCTION Conventions cHeck CHECKPOINT Provides the operator with checkpoints for stable system operation NOTE NOTE NY Indicates additional information for reference Major Functions
3. Cameras Tasks Audio yg P ff Speech System Taskbar and User Accounts He Start Menu 3 From the lt Sounds and Audio Devices Properties gt window check if the TMP 100 or TMP 200 is properly installed The figure below is an example of when TMP 200 is installed Sounds and Audio Devices Properties q 2 x Volume Sounds Audio Voice Hardware r Sound playback Default device A TMP200 USB Audio Zz Volume Advanced L r Sound recording Default device A TMP200 USB Audio Volume Advanced r MIDI music playback is Default device eee Microsoft GS Wavetable SW Synth x Volume About F Use only default devices TMP 100 TMP 200 Installation Procedure NOTE Ni Refer to the TMP 100 TMP 200 product home page http www tics co kr for installation procedures on TMP 100 and TMP 200 or for other details 146 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ Functional Relation Between TMP 100 Phone Type and Softphone Key Pad Mapping Handset HOOK button Handset Key Pad 0 9 Key Pad 0 9 REDIAL REDIAL SEND SEND CLR CLR Acct bX Button Message icon amp in the initial window f Eutectics IPP200 For detailed information on how to install Eutectics IPP200 or on Eutectics IPP200 refer to http www eutecticsinc com In the Softphone Audio configuration tab click on the V
4. Message Call Log S cal Send New Message 3 Reply B Draft Message Delete Message Delete all Refresh 3 Short Message Phone Number Call Duration Memo 4 an 3 11 2005 11 00 53 AM OMin 25Sec 2 New Message 6783 of Received Message fe 91913768818814 3 11 2005 10 49 48 AM 10Min 585ec x of Sent Message BS Draft B 42 Call Log gecen Call Log gt Outgoing Logs i 6 Incoming Logs e Select Call button to dial a phone number selected from the call log e Select Reply button to send a message to a user selected from the call log e Select Delete Message button to delete a call log selected from the call log To delete all recent call logs select Delete All button Then a message that prompts you to delete the C gt 99726447772 C 99726447772 C gt 99726447770 6742 6742 6742 2650 2650 12149293975 12149293975 12149293975 12149293975 12149293975 4 message will appear e Click Refresh button to receive a new call log Samsung Telecommunications America L P 3 11 2005 9 09 27 AM 3 11 2005 9 08 32 AM 3 11 2005 8 49 14 AM 3 11 2005 8 44 17 AM 3 11 2005 8 44 14 AM 3 11 2005 8 44 00 4M 3 10 2005 11 31 05 PM 3 10 2005 11 30 54 PM 3 10 2005 10 38 32 PM 3 10 2005 10 38 14 PM 3 10 2005 10 37 26 PM 3 10 2005 10 36 38 PM 3 10 2005 10 36 11 PM OMin 21Sec OMin 17Sec 1Min 50Sec OMin 4Sec OMin 2Sec OMin 10Sec OMin 16Sec OMin 6Sec OMin 10Sec Z
5. lex SAYNLVAA LNAINSZANOD Samsung Telecommunications America L P 105 Enterprise IP Solutions OfficeServ Do Not Disturb DND This function prevents you from answering incoming calls l Setting DND Function Follow the steps below to set the DND function 1 Click the Screen button in a wait state to display the lt AOM gt window AOM pA Click the DND button in the lt AOM gt window oou J A message DO NOT DISTURB is displayed in the DO NOT DISTURB main window e If DND is enabled the status display LED will blink red SAMSUNG Conference Screen Transfer Hold J Speaker 106 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ l Clearing DND function Follow the steps below to clear the DND function 1 Click the Screen button in a wait state to display the lt AOM gt window AOM mm 2 Click the DND button in the lt AOM gt window e If DND is enabled the status display LED on the DND button will turn red Shara SIRGE S675 lt r 3 A message DND is cancelled is displayed in the main DND is cancelled window e If DND is disabled the red LED will turn off SAMSUNG lex SAYNLVAA LNAINSZANOD Samsung Telecommunications America L P 107 Enterprise IP Solutions Office Page This function allows Softphone users to make an announcement to other keyset speaker
6. Enterprise IP Solutions OfficeServ Part Name and Features Status Display LED This LED displays the OfficeServ Softphone status e g busy station ring as colors For detailed information refer to the Status Display LED of Things you should know Main window The main window displays available menus call processing status various messages and icons indicating the function setting status a Gt la 0 loa B fe 1 Boss Secretary 0 USB phone connection ee _ be o e ae S o D Message reception status a Network Connection Status SAMSUNG EE Screen Hold Speaker Minimize Button This button is used to minimize the lt OfficeServ Softphone program gt window Hide Button This button is used to hide the lt OfficeServ Softphone program gt window and to display the program as an icon in the taskbar Direction Button This button is used to move each menu when MMC function codes are set Function Icon Directory Uses the Personal Directory menu Device Config Sets personal information on OfficeServ Softphone users wakeup call alarms and ringing sound Message Uses the Message or Call Log menu Option Config Sets environments for using OfficeServ Softphone 18 Samsung Telecommunications America L P Enterprise IP Solutions Office _ Show NumPad button This button is used to show or hide the lt NumPad gt window Send
7. M AUTO TIMER M RING PREF F CALL COST DISP M DISPLAY SPD NAME AME PASSWORD M CID REVIEW ALL AUTO CAMPON M STOP CID DISPLAY AUTO ANS CO CALL ES Function Select Dial Mode Enbloc Internal Call fNumber v Display Enbloc Timeout 30 Seconds CID Display Number gt Answering Mode ringing Language Engish gt Boss Answering auto Answer Station Lock Unlocked gt Login Info Phone Reset Absent Message 2 Enter the password Phone Reset Password gt Phone Reset will delete user s data such as phonebooks message boxes calling histories Please enter the password and select OK to reset the phone or select Cancel to exit ii 3 Click 4 Click OK button to initialize OfficeServ Softphone Configure Reset gt lt 9 Press OK to reset Phone Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ 45 MONJ GINOHS NOA SONIHL O Enterprise IP Solutions Office Absent Message 1 e Click Absent Message button from System Config tab window 46 Softphone Configuration el Option Device Contig System Config Forward Key Map Dial Rule Audio Station ON OFF AUTO HOLD MV HOT KEYPAD V PAGE REJOIN M AUTO TIMER MV RING PREF CALL COST DISP T DISPLAY SPD NAME AME PASSWORD M CID REVIEW ALL AUTO CAMPON M STOP CID DISPLAY AUTO ANS CO CALL Esn Function Select Dial Mo
8. Master Volume Wave Si Synth CO Player Line In Balance Balance Balance Balance Balance Pee eee a a Volume Volume Volume Tl Mute T Mute W Mute crystal WDM Audio Samsung Telecommunications America L P 61 MONJ GINOHS NOA SONIHL i Enterprise IP Solutions Office NOUE Speaker Volume Control Volume Control allows you to set the speaker volume of OfficeServ Softphone in the Master Volume and Wave items Set the volumes of the items to the maximum 8 Mark the Mute of Microphone 1 master yatuma T Options Help Master Volume Weave Sif Synth CD Player Microphone Line In Balance Balance Balance Balance Balance Balance E E a Volume Volume Volurne Volume Volurne Volume Ed a e lal a I Mute all T Mute l Mute Mute W Mute Crystal WOM Audio Microphone Mute Setting If the Mute of Microphone is not marked your voice can be heard through a speaker when you speak 62 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ Microphone Setting 1 Click Start gt Settings S gt Control Panel C gt Sounds and Audio Devices in the Windows XP desktop 2 Select Audio tab from lt Sound and Audio Devices Properties gt window I Sounds and Audio Devices Properties 43 jx Yolume Sounds Audio Voice Hardware Crystal WDM Audio Volurne Advanced
9. No Cancel e Yes Allows you to delete the entire address book data registered to the Directory of OfficeServ Softphone or to register the address book data imported from Microsoft Outlook with the Softphone Directory data e No Allows you to register the address book data imported from Microsoft Outlook with the Softphone Directory data by adding the address book data imported from Microsoft Outlook to the address book data registered to the Directory of OfficeServ Softphone e Cancel Allows you to cancel importing the Microsoft Outlook address book data 3 If the address book is successfully imported the window below appears Personal Directory x Outlook R d 23 23 addresses were imported from Microsoft R OK 134 Samsung Telecommunications America L P Enterprise IP Solutions C SN fr FV 7 a pF Vf JAN Y u ws E W Exporting the Address Book from the Softphone Directory to Microsoft Outlook 1 Click Export buttonfrom the lt Personal Directory gt window 2 Click Yes button to export the entire address book from the Softphone Directory to Microsoft Outlook Personal Directory x 9 Export data to Microsoft R Outlook R All Selected Cancel e All Allows you to export the entire OfficeServ Softphone Directory data to the address book data of Microsoft Outlook e Selected Allows you to export only the selected Directory
10. System Config Forward Key Map Dial Rule Audio Normal M Run on Windows Startup M Always on Top Beep on Ringing l Call Connect Memo Screen Pops View OfficeSery News new Window News Scroll Speed Normal gt News Font Color Program Key Column p Column lt Message V View Message upon receipt Message Alarm Message Alarm Repeat once gt Debug Log I Save Log Data of UDP Packet SS Zz Select one of the basic colors or select Define Custom Colors gt gt button to customize the color peer eee ees Custom colors HERRE EEREN ll JERSE ERRET ll IEEE EE EE EE Define Custom Colors gt OK 7 Cancel 3 Click aK 28 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ Message Alarm 1 Click Message Alarm button of Option tab window Softphone Configuration x Option Device Config System Config Forward Key Map Dial Rule Audio Normal T Run on Windows Startup M Always on Top Beep on Ringing l Call Connect Memo Screen Pops View OfficeSery News new Window News Scroll Speed Normal gt News Font Color Program Key Column fa Column gt lt Message M View Message upon receipt Message Alarm Message Alarm Repeat once Debug Log I Save Log Data of UDP Packet Status Info MONJ GINOHS NOA SONIHL i 2 Select a wave fil
11. _ of the lt OfficeServ Softphone starting gt window Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ Key Mapping Setting 1 Select an item to which a key will be mapped Softphone Configuration x Option Device Config System Config Forward Key Map Dial Rule Audio Key Map Command Current Key Key Map tab allows user to map the frequently used functions to the keyboard shortcut keys of F2 to F12 To set a key to be mapped select the command to be mapped then under New Key hit a key among F2 to F12 on the keyboard then click Assign To remove an assigned shortcut select the command to be removed the shortcut key will be displayed in the Current Key then click Remove MONJ GINOHS NOA SONIHL i Softphone Configuration 3e Option Device Config System Config Forward Key Map Dial Rule Audio Key Map Command Current Key New Key fre Key Map tab allows user to map the frequently used functions to the keyboard shortcut keys of F2 to F12 To set a key to be mapped select the command to be mapped then under New Key hit a key among F2 to F12 on the keyboard then click Assign To remove an assigned shortcut select the command to be removed the shortcut key will be displayed in the Current Key then click Remove 3 Click Samsung Telecommunications America L P
12. Search a phone number by using the search function and drag and drop the number to the main window or press ENTER key Then a call is made to the corresponding phone number Search a phone number by using the search function and double click the number Then the information on the phone number can be edited Samsung Telecommunications America L P 133 Enterprise IP Solutions Office l Microsoft Outlook Address Exchange This function allows you to export the Directory of the Softphone to the address book of Microsoft Outlook or to import the address book of the Microsoft Outlook from the Softphone Dy Compatibility With Microsoft Outlook Address Book To take advantage of the compatibility between the Directory of OfficeServ Softphone and the address book of Microsoft Outlook the Microsoft Outlook program should be installed on the PC where the Softphone is installed and the PC should be configured to support Microsoft Outlook Importing the Address Book from Microsoft Outlook 1 Click Import buttonfrom the lt Personal Directory gt window 2 Click Yes button to import the address book from Microsoft Outlook Personal Directory x Do you want to import your Microsoft R Outlook R Contacts Yes the Microsoft R Outlook R Contacts replaces the information on the Personal Directory No the Microsoft R Outlook R Contacts appends to the Personal Directory Cancel to exit
13. Save or OK button and close the lt Softphone Configuration gt window to apply the key mapping item that was set changed or deleted 54 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ Dial Rule Tab The Dial Rule tab allows you to set required dialing rule information by using the Directory of OfficeServ Softphone If required dialing rule information is not set you can dial only a phone number that includes a local code or an external line number properly by using the Directory 1 Click Option Config icon of the lt OfficeServ Softphone starting gt window SAMSUNG Hold e Z Click Dial Rule tab of the lt Softphone Configuration gt window Softphone Configuration 5e Option Device Config System Config Forward Key Map Dial Rule Audio Q Dial Rules Area Code o2 MONJ GINOHS NOA SONIHL O When dialing from this location use the following rules To Access an outside line Access Code 1 To Access an outside line Access Code 2 Samsung Telecommunications America L P 55 Enterprise IP Solutions OfficeServ Area Code Allows you to enter the local code of the area where Softphone is used To Access an Outside line Allows you to enter an external call number to be prefixed to all Access Code 1 2 phone numbers when making a call to an external phone number by using the Directory Make call after remove
14. certain time while making an external call DISPLAY SPD NAME Enables the name of a speed dial to be displayed when making a call by using the speed dial AUTO CAMPON Enables an incoming call to wait automatically without making the caller hear the busy sound when another external call is connected while making an external call HOT KEYPAD Allows you to use a shortcut key set in a function RING PREF Allows you to answer an incoming call by clicking Send button while a phone is ringing Set to OFF Click Send button when a phone rings Then you can hear a dial tone ring Click the blinking button on the lt AOM gt window to answer the call AME PASSWORD Allows you to type a password when changing the AME status PAGE REJOIN Allows you to hear page automatically when a busy station is in a camp on status during page MONJ GINOHS NOA SONIHL i CALL COST DISP Allows you to display a toll for the calling duration while calling CID REVIEW ALL Allows you to store caller IDs ON Allows you to store caller IDs for all calls OFF Allows you to store caller IDs for unanswered calls AUTO ANS CO CALL Allows you to answer an external call automatically In order for this option to work the station must also be programmed for auto answer under the Answering mode Dial Mode Allows you to select a dial mode Enbloc Overlap Enbloc This is a mode set in the Softphone by default Press a phone number
15. the Windows desktop 2 Select Audio tab from Sound and Audio Devices Properties Sounds and Audio Devices Properties a ajx Volume Sounds Voice Hardware Crystal WOM Audio Volume Advanced Sound recording 4 Default device A Crystal WOM Audio Volume Advanced MIDI music playback mas Default device eerie Microsoft 5 Wavetable SW Synth Volume About M Use only default devices MONJ GINOHS NOA SONIHL i Samsung Telecommunications America L P 59 Enterprise IP Solutions OfficeServ 3 Click Volume button from Sound playback Sounds and Audio Devices Properties Crystal WOM Audio Z G N lt O c Tal me O C J A Z O 60 Samsung Telecommunications America L P Enterprise IP Solutions 5 Check if the Master Volume Wave and Microphone items of Volume Control in the lt Properties gt window are marked If not mark the items Properties Ee Mixer device Crystal WDM Audio Adjust volume for f Playback Recording Other Headphones Show the following volume controla Wi ave SW Synth CD Player Microphone Line In l Aus L Phone Line ee y Cancel 6 click o 7 Clear the Mute options checked for Volume Control and Wave and set the Volumes Ss hi j Ga Master Yolume Options Help
16. to set the same devices in Voice Settings Samsung Telecommunications America L P 57 Enterprise IP Solutions OfficeServ 3 Adjust volumes in OfficeServ Softphone Softphone Configuration x Option Device Config System Config Forward Key Map DialRule Audio ch Audio Config Voice Settings Playback Speaker avance AC97F Audio gt Transmit Microphone avance AC97 Audio Ringer Setting Ringer Audio Device Default Playback Device Ring volume Speaker Volume Off Hook Volume Page Volume MIC Volume Ring Volume Allows you to adjust ringing sound volume Speaker Volume Allows you to adjust speaker volume during a call Soeaker Volume Bar of the initial window displays speaker volume during a call Off Hook Volume Allows you to adjust off hook DTMF tone volume The DTMF tone volume is changed as off hook volume is adjusted Page Volume Allows you to adjust page volume MIC Volume Allows you to adjust microphone volume 58 Samsung Telecommunications America L P Enterprise IP Solutions Office ery Speaker and Microphone Setting System Setting Users of OfficeServ Softphone can make or answer calls in a Windows environment by setting the speaker and microphone status The examples shown in this User Guide are taking from Windows XP Speaker Setting 1 Click Start gt Settings S gt Control Panel C gt Sounds and Audio Devices from
17. window and then select the corresponding orbit number to answer the parked TIVI Y ONINVW DX call Call Park and Orbit NOTE Di Call Park allows you to park a call in a specific place so that another user can answer the call The place where a call is parked is called orbit A total of 10 orbits exist and a current call is parked in one of them Notify another user of the orbit number so that the notified user can answer the call parked in the orbit Samsung Telecommunications America L P 79 Enterprise IP Solutions Office Saving Phone Numbers This function allows you to save the phone number to which you have just made a call for future use Fri 08 Oct 00 06 3214 7007 0103003000 Select SAVE REPEAT button from the lt Soft Menu gt window before terminating a call e Only a phone number can be saved and the saved number is maintained in the memory until another phone number is saved l Making a Call to the Saved Phone Number This function allows you to make a call to the saved phone number SAVE AEPEAT 1 d Hello 80 Select SAVE REPEAT button from the lt Soft Menu gt window while in standby state e Or enter the function code 1 7 and click Send button Speak to the recipient when the recipient answers the call Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ Making an Intercom External Call This
18. 51 Enterprise IP Solutions OfficeServ Key Mapping Change 1 Select an item to be changed Softphone Configuration xe Option Device Config System Config Forward Key Map Dial Rule Audio Key Map System Config evice Config Current Key Key Map tab allows user to map the frequently used functions to the keyboard shortcut keys of F2 to F12 To set a key to be mapped select the command to be mapped then under New Key hit a key among F2 to F12 on the keyboard then click Assign To remove an assigned shortcut select the command to be removed the shortcut key will be displayed in the Current Key then click Remove 2 Check the current key Softphone Configuration gt e Option Device Config System Config Forward Key Map Dial Rule Audio Key Map Current Key Directory Fr2 Message Call Log Last ReDial Aeree Key Map tab allows user to map the frequently used functions to the keyboard shortcut keys of F2 to F12 To set a key to be mapped select the command to be mapped then under New Key hit a key among F2 to F12 on the keyboard then click Assign To remove an assigned shortcut select the command to be removed the shortcut key will be displayed in the Current Key then click Remove Samsung Telecommunications America L P 52 Enterprise IP Solutions OfficeServ 3 Set a new key to be mapped Softp
19. Cancel End Send This button is used to make or to answer a call Cancel This button is used to delete a phone number or a function code in Enbloc Dial Mode End This button is used to end a call or to cancel a selected function Redial Mute Redial This button is used to dial the most recently dialed number Mute This button is used to block sound from the caller during a call Speaker Volume Bar This bar is used for adjusting the speaker volume The output level of the speaker is displayed in a graph during a call Microphone Volume Bar MONJ GINOHS NOA SONIHL i This bar is used for adjusting the volume of the microphone The output level of the microphone is displayed in a graph during a call Dial Button Number Button This button is used to enter a phone number or a function index This button is used to enter and or to find a function index Conference Screen Transfer Hold Conference This button is used for conference calls Screen This button is used to show or hide the lt AOM gt window Transfer This button is used to transfer a connected call or to set a function code Hold This button is used to briefly put a connected call on hold Speaker This button is used to make or to answer a call Samsung Telecommunications America L P 19 Enterprise IP Solutions Off 20 iceServ AOM Window The
20. Conference FA Group Conference Group aly 6742 Disconn P 92147871111 Disconn 3 6701 100 5 To release a call during a conference click Disconn button next to the corresponding number 6 Enter the number to be connected in the vacant field and click Call button to connect an additional call 7 Click Exit button to end a conference call Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ In Overlap Dial Mode 1 While engaged in a call click the Conference button and receive conference tone Fri 08 Oct 02 21 3214 aa EETA A Enter a phone number to be added to a conference call SAMSUNG 3 If the other party answers a call click the Conference button again to make a conference call e To add phone numbers continuously click the Conference button and then enter a phone number lex SAYNLVAA LNAINAANOD Samsung Telecommunications America L P 101 Enterprise IP Solutions Office Call Forwarding This function allows you to forward a call to a specific station when you cannot answer a call because you are transferred to another seat or absent for a long time The following describes how to enable call forwarding by using function codes Call Forwarding ES NOTE The Forward tab of Option Config allows you to easily set or release the call forwarding function For details refer t
21. Enter key in the keyboard or click the Send button to make a call 3 After a call is completed press the Esc key in the keyboard or click the End button Making Calls by Using the Dial Buttons on the Numpad 1 Enter a phone number in a wait state by using the dial buttons on the numpad e If the lt numpad gt window is not displayed click the Show Numpad button to display the lt numpad gt window 2 Click the Send button to make a call Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ Making Calls by Using Recent Call Log 1 Click the Send button in a wait state to display the recent call log Recent Call Log Phone Nu Name Time a 2004 10 06 PM 11 37 35 2004 10 06 AM 11 00 38 2004 09 23 PM 6 55 34 2004 09 23 PM 2 52 11 2004 09 23 PM 2 52 01 x 2004 09 23 PM 2 49 51 2004 09 23 PM 2 21 14 2004 09 23 PM 2 21 04 2004 09 23 PM 1 41 50 2004 09 23 AM 10 56 28 x 2 Select a phone number from the recent call log and then click Call button or double click the phone number list Making Calls by Drag and Drop oes Drag and drop a phone number to the main window of the lt Personal Directory or Call Log gt window by using the mouse to dial the phone number Or select a phone number from a web browser to drag and drop the phone number to the main window of OfficeServ Softphone IVI Y ONDIVW DX Samsung Telecommunications Ame
22. Leaving a Message This function allows you to leave a call request message when the recipient in a station is on the phone or does not answer the call AA a 1 Make a call by clicking the handset If the recipient is busy or does not answer the call select MESSAGE button from the lt Soft Menu gt window SAMSUNG pM Ae i Zz A call request message is left in the recipient s station A message has been set to 3210 lex SAMSUNG SAYNLVAA LNAINSZANOD Samsung Telecommunications America L P 117 SAYNLVAA LNAINAANOD Enterprise IP Solutions OfficeServ Deleting a Message This function allows you to delete your phone number left in another station or phone numbers left in your station Deleting Your Number Left in Another Station 118 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ l Checking Answering Deleting a Message This function allows you to check answer delete the messages left in your Softphone When any messages are left in your Softphone the red LED blinks AOM MESE Click MESSAGE button from the lt AOM gt window iieaeoe The most recently left message is displayed ce e REPLY Allows you to make a call to the number of the T station where a message is left If the user who has left the message does not answer the call the red LED blinks SAMSUNG e NEXT Allows you to check the next message e CLEAR Allows you t
23. P 103 Enterprise IP Solutions OfficeServ l Forwarding Busy No Answer This function allows you to forward a call to another phone number when you are on the phone or no one answers the call for a certain period of time a a 1 2 3 s t 1 Enter the function code for forwarding busy no answer 6 gt 0 gt 4 in a standby state and click Send button POPA Reer soe Z Enter the target number and click FORWARD B NA button FORWARD Busy e Or enter the target number and select a transfer method FORWARD DHO FORWARD CLA SAMSUNG Clearing Call Forwarding This function allows you to clear call forwarding set in your Softphone 1 Enter the function code for clearing call forwarding 6 gt 0 gt 0 in a standby state and click Send button Fri O8 Oct 02 23 3214 2 Click FORWARD CLR button ron wn SAMSUNG 104 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ l Changing Call Forwarding This function allows you to answer a call connected to your Softphone or another station number when you are at a conference room or another office for a long period of time 1 Enter the function code for changing call forwarding 6 gt 0 gt 6 in a Softphone or a phone at another place in a standby state and click Send button UEAN 2 Enter the target number and click enter station to follow from FOLLOW ME button FOLLOW ME SAMSUNG
24. Search La e Time Set the time of the alarm e Repeat Set the alarm interval No The alarm function is deactivated Everyday The alarm rings everyday at the set time Once The alarm rings only once at the set time e Ring Set the ringing sound of the alarm 3 Click Search to select a wave file to be used as an alarm sound 4 Click gt to listen to the wav file beforehand 5 Click 0K Setting Alarm NOTE RN If an alarm timer set an alarm rings and a message is displayed at the set time If the ringing sound is not defined only the message appears at the set time 38 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ ___ Select Skin 1 Click Select Skin button of Device Config tab window Softphone Configuration Ea Option Device Config System Config Forward Key Map Dial Rule Audio Kil User Station Name Change Password Privacy Option Wakeup Call Alarm Clock Select Skin Select Ring Tone C ec ee MONJ GINOHS NOA SONIHL i 2 Select a skin for OfficeServ Softphone Softphone Skin ti Configure Skin You can select a skin for this phone x default ipphone phone simple What is Skin ES NOTE Ai A skin is a graphic file used to change the appearance of the user interface in the OfficeServ Softphone program If only a skin is changed only appeara
25. System Config Tab The System Config tab allows you to set options for the system Z SAMSUNG Tine 2 Select System Config tab of the lt Softphone Configuration gt window Softphone Configuration gt Option Device Config System Config Forward Key Map Dial Rule Audio Station ON OFF AUTO HOLD MV HOT KEYPAD PAGE REJOIN M AUTO TIMER RING PREF IV CID REVIEW ALL M DISPLAY SPD NAME D AME PASSWORD AUTO ANS CO CALL AUTO CAMPON En Function Select Dial Mode Overlap gt Internal Call pjarne Display Enbloc Timeout 30 Seconds gt CID Display Name Answering Mode Ringing gt Language English Boss Answering Ringing gt Station Lock Unlocked gt Login Info Phone Reset Absent Message e Station ON OFF of the System Config tab allows you to set specific functions to be used This function operates properly only when this function is enabled as a system function in the OfficeServ system e Function Select of the System Config tab allows you to specify whether a specific function will be used for each station 42 Samsung Telecommunications America L P Enterprise IP Solutions Office _ Preference Option Description Station ON OFF AUTO HOLD When selecting another CO line during an external call this option enables the CO line to be on hold automatically AUTO TIMER Enables calling duration to be automatically displayed in a
26. an extension or speed dial number Select DIRECTORY from the lt Soft Menu gt window while in standby state E a 2 Select a directory menu e g STATION DIR SYSTEM Thu 10 Mar 15 53 6793 Girectory dial DIR from the lt Soft Menu gt window STATION DIR PERSONAL DIR SYSTEM DIR SAMSUNG Conference eceenJo Tete Hold Yo spate 3 Enter the first letter of the name and click Y or 4 button to search the name 4 Select the name Then select SEND button from the lt Soft Menu gt window to make a call H Samsung Telecommunications America L P ANSWERING A CALL 85 Before Answering a Call This section describes functions for answering calls For information on each function refer to each function description section Functions Answering an Intercom Call Answering an External call Answering a Call in Auto Answer Mode Answering an External Call Using a Night Answering a Call in Page Answer Mode Service Bell Call pickup Group call pickup Answering a camp on call f Answering Calls This section describes the functions for answering calls using OfficeServ Softphone This user guide mainly describes how to make a call using Send or End button Answering Calls by Using the Send Speaker or End Button Click Send or Speaker button to make a call Click End button to end the call SAMSUNG Samsung Telecommunicati
27. an external call l Making an External Call Follow the steps below to make an external call 1 Enter the target phone number of the recipient including the external calling number in a wait state 2 Click Send button The ring back tone rings J Speak to the recipient after the recipient answers the call a Hello T 14 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ l Redial This function allows you to make an external call to the most recently called number Select LAST REDIAL button from the lt Soft Menu gt window while in standby state e Or enter the function codes for redial 1 9 and click Send button 2 A ring back tone rings Speak to the recipient when the recipient answers the call Hello oes Ee Overlap Dial Mode In Overlap Dial mode click Speaker button and select LAST REDIAL button TIV Y ONINVW DX Samsung Telecommunications America L P 15 Enterprise IP Solutions Off Auto Redial When you make an external call and the recipient is on the phone this function allows you to automatically redial the recipient This function allows you to redial up to 99 times at a specified interval The auto redial function is useful for the places e g service centers call centers where much traffic flows Fri 06 Oct 00 06 3214 1 Select RETRY button from the lt Soft Menu gt window if a bu
28. area where the caller cannot provide the caller ID e g international Calls Acaller makes a call with a public phone The caller ID received from a communications company is damaged Acommunications company does not provide a caller ID Caller ID Display Setting NOTE BN For information on the setting the display type of the caller ID refer to the System Config tab of OfficeServ Softphone Option Settings in Things You Should Know l Saving Caller IDs This function allows you to save the caller ID when a call is connected Eos ost 00 06 3214 If the caller ID is displayed when a call is connected select SAVE REPEAT button from the lt Soft Menu gt window VE RECORD CROUP LISTEN PAGE SAVEREPEAT Saving Caller IDs NOTE Ai Only one caller ID can be saved and is saved until another caller ID is saved If another caller ID is saved the previously saved caller ID will be deleted Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ l Making a Call to Saved Caller ID This function allows you to make a call to the saved caller ID Enter a function code 1 gt 7 and click Send button to make a call to the saved caller ID l Saving Caller ID as Speed Dial This function allows you to save the displayed caller ID as a personal speed dial A single Softphone user can save up to 50 personal speed dials Fri O8 Oct 00 06 3214 Click SAVE STOR
29. call logs are sorted and displayed by time 3 Double click a call log press Call button or press Enter key in the keyboard with the call log selected Then a call is made Making a Call Using the Call Log For information on how to make a call using the recent call log sent call log received call log refer to Call Log of Menus Saving a Phone Number Select a phone number and click Save button to save a phone number from the recent call log Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ l Making a Call Using a Common Speed Dial This function allows you to make a call using common speed dials for frequently used phone numbers 1 Select SPEED DIAL button from the lt Soft Menu gt window while in standby state 2 Enter a system speed dial number 3 Then the phone number registered to the speed dial number will be dialed TIVI Y ONINVW DX Samsung Telecommunications America L P 83 Enterprise IP Solutions OfficeServ 84 l Making a Call Using a Directory Name Each station and speed dial number can have an associated directory name Any station or speed dial number can be selected by scrolling alphabetically through a directory list There are three directories 1 System wide speed dial list 2 Personal speed dial list 3 Station directory list This online phone book DIRECTORY allows Softphone users to look up and dial
30. el Name Phone Number Group 4 Hong gil dong 0212345678 1 Item s Samsung Telecommunications America L P 131 Enterprise IP Solutions Offices 3 Enter the entire or part of a name into the Name field to search the Directory for data including the entered name Search x N Speed Dial searchis Phone Number Group Total hd L 4 Hong gil dong 0212345678 1 Item s 4 Enter the entire or part of a phone number into the Phone Number field to search the Directory by for data including the entered number Speed Dial search s Name Phone Number 1234 Group otal 4 Hong gil dong 0212345678 1 Item s 132 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ ___ 5 Select a group in Group to search the specific information stored in the Directory by using groups Search x Speed Dial searchis Name Phone Number Group office 4 Hang gil dong 0212345678 1 Item s 6 Click search s to display the searched information on the phone number Dy Searching Phone Numbers If a speed dial name or phone number is not entered in the text boxes to search the phone number registered to the Directory the information registered to each speed dial will be displayed Making a Call and Editing Information Using the Search Function
31. in the figure below NOILINGOYLNI OfficeSery Softphone x This is your first time starting the Softphone after installing the program Please configure Softphone by clicking on Option Config icon System Config and entering the Login Info Please configure Audio for Softphone by clicking on Option Config icon Systern Config and the Audio Config after login finish Login info will go through the steps of Login Info for Softphone registration Login Info Cancel Initial Configuration of OfficeServ Softphone ES NOTE BN When starting the OfficeServ Softphone for the first time after installing the program the login information must be set Click Login Info or Cancel button from the login information settings dialog box Then select Option Cofig gt System Config gt Login Info in sequence from the initial window of OfficeServ Softphone to set login information Samsung Telecommunications America L P 11 NOILONGOULNI Enterprise IP Solutions OfficeServ 12 SAMSUNG I AUTO HOLD MV HOT KEYPAD V PAGE REJOIN M AUTO TIMER IV RING PREF F CALL COST DISP Il DISPLAY SPD NAME AME PASSWORD IV CID REVIEW ALL AUTO CAMPON M STOP CID DISPLAY AUTO ANS CO CALL En Function Select Dial Mode Enbloc gt Internal Call Wumber 7 Display Enbloc Timeout 30 Seconds CID Display Number Answering Mode Ringing gt Language Engi
32. installation CD lt 6 or floppy disk insert it now What do you want the wizard to do Install the software automatically Recommended Install from a list or specific location Advanced Click Next to continue Cancel 143 Samsung Telecommunications America L P XINNV Enterprise IP Solutions OfficeServ 4 The window below appears Select Don t search will choose the driver to install and click Next gt button Found New Hardware Wizard Please choose your search and installation options M Search removable media floppy COAH E jAcluge this location ih the search Found New Hardware Wizard Select the device driver you want to install for this hardware TMP200 USB Phone 6 Select the device driver accordingly and click the Next gt button 144 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ 7 Once the window below appears click Continue Anyway button to complete TMP driver installation Hardware Update Wizard _ Please wait while the wizard installs the software Hardware Installation l d The software you are installing for this hardware g TMP200 USB Audio has not passed Windows Logo testing to verify its compatibility with Windows XP Tell me why this testing is important Continuing your installation of this software may impair or destabilize the correct operation of your syst
33. installing the OfficeServ Softphone program follow the steps described below and install the OfficeServ Softphone program X 1 e Download the OfficeServ Softphone installation program from the web site that introduces the OfficeServ system 2 Double click the OfficeServ Softphone Install_version exe file to start the InstallShield Wizard NOILINGOYLNI 3 Once the installation preparation window appears a window that prompts you to select a country where OfficeServ Softphone will be used appears Softphone Setup Welcome to the InstallShield Wizard for OfficeSery Softphone Ro sia tallS ne ld R wizard w ast ins sis OfficeServ Softphone on your computer our country and click Nex An Teather se ae abs ense Agreement will be displayed to the United States installshield lt Back i Next gt 4 Click Next gt button to start program installation If you do not want to install the program click Cancel button Samsung Telecommunications America L P T NOILINGOULNI Enterprise IP Solutions OfficeServ 5 After reading the OfficeServ Softphone license agreement click Yes button to proceed with the installation or click No button to cancel the installation Softphone Setup License greement Please read the following license agreement carefully Press the PAGE DOWN key to see the rest of the agreement InstallShield Softphone Setup Choose Destination Ea Select fol
34. my Allows you to dial a phone number that starts with the same local area code from phone code as you by deleting the local code automatically by using the number Directory l Audio Tab The Audio tab allows you to set required devices and volumes in a PC where OfficeServ Softphone is installed 1 Click Option Config icon 4 SAMSUNG 56 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ a Click Audio tab of the lt Softphone Configuration gt window Softphone Configuration FA Option Device Config System Config Forward Key Map Dial Rule Audio ch Audio Config Voice Settings Playback Speaker USB Audio Device Transmit Microphone USB Audio Device Ringer Setting Ringer Audio Device SoundMAX Digital Audio Ring volume Speaker Volume Off Hook Volume Page Volume MON GINOHS NOA SONIHL i Voice Settings Playback Speaker Allows you to select a required playback device e g speaker in OfficeServ Softphone Transmit Microphone Allows you to select a required transmission device e g microphone in OfficeServ Softphone Ringer Settings Ringer Audio Device If one or more audio devices are configured in a PC where OfficeServ Softphone is used you can select a ringer audio device in Softphone For instance if a handset is used a ringing sound can be set in an external speaker again Select Default Playback Device
35. of OfficeServ Softphone Speed Dial Users can save frequently dialed numbers as speed dial numbers and make a call just by pressing the corresponding speed dial button This function allows you to pick up a call ringing at another station by either dialing Call Pickup feature code plus the extension number of the ringing station or if you have a DP key assigned with a station number press this DP key with the flashing light to answer this ringing station If the recipient is busy users can use automatic redial retry callback or camp on function to connect to the recipient after the recipient finishes the call Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ Call Hold Call Transfer The call hold or call transfer function allows the user to hold a call for a short time or to transfer the call to another person if the user must X attend to an urgent matter or if another call arrives This function allows up to 5 people to speak to one another at the same time NOILONGONLNI This function allows you to forward your calls to another station group n of stations or an external telephone number DND This function allows you to block calls to your Softphone This function allows the user to deliver an announcement through the keypset speakers or through the external paging speakers This function allows a secretary to transfer an external call to the bo
36. the To Access an outside line Access Code 1 checkbox or the To Access an outside line Access Code 2 checkbox to dial an external phone number Select Phone Number 3e Select the number for dial then click OK Office 9 3210 My Area Code 02 V To Access an outside line Access Code 1 9 f To Access an outside line Access Code 2 99 iV Call after remove my areacode from phone number C Home 1234 5678 C Mobile 010 1234 5678 5 E E ar lagan 130 Samsung Telecommunications America L P Enterprise IP Solutions Arys OfficeServ ___ 3 To modify a phone number and make a call to the modified phone number enter another phone number 4 Click ok to make a call to the modified phone number Dy Modifying a Phone Number and Making a Call to the Modified Phone Number If a phone number is modified and a call is made to the modified phone number from the lt Select Phone Number gt window the phone number registered to the Directory will not be modified l Search Phone Numbers This function allows you to search the specific information stored in the Directory by speed dial name phone number group in the lt Search gt window of the Directory menu 1 Select s Seach from the lt Personal Directory gt window 2 Enter a speed dial in Speed Dial to search the specific information stored in the Directory by using speed dials Search
37. the destination to which an external call will be transferred at a factory or a large office iE OX floeSere sree Fri 08 Oct 00 06 3234 1 e Select PAGE button from the lt Soft Menu gt window during a CO line call Then the call will be automatically MUTE in a camp on state SAMSUNG 2 After entering the number of the page area where the recipient is located make a page e During paging speak to the recipient s station or CO line number in a Camp On Busy COB state 3 Click End button to end the page Then the external call in a COB state is connected Making a Transferred External Call Again NOTE D If the person who should be answering a transferred call does not answer an external call in a COB state for the certain period of time set by the system call the person who has transferred the call again Note that an intercom call cannot be paged or camped on 112 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ Page Pickup This function allows you to answer the call in a camp on busy state after being notified by page AOM 1 Click PAGE PICKUP button from the lt Soft Menu gt F PAGE PICKUP window or lt AOM gt window in a standby state e Or enter the function code for page pickup 1 0 and click Send button Z Enter the number notified by the page 3 Once the entered number is connected speak to the recipient Hello le
38. 06 Device ID Input Device ID 2214 Password Input ID Password e ok a areal e System MCP IP Enter the MCP IP of the OfficeServ system to which the OfficeServ Softphone will be connected e Device ID Enter the station number for the OfficeServ Softphone e Password Enter the password for the OfficeServ Softphone Device ID Samsung Telecommunications America L P 13 Enterprise IP Solutions Office Dy OfficeServ Softphone Login Info Setup The login data of OfficeServ Softphone must be entered accurately in order to start the OfficeServ Softphone program Consult your system administrator if the login data is unknown Z Click ok 8 The re login message appears Click OK button 2 Login Information Press OK to log in lt Dy CHECK A 14 Applying Login Info After setting the login data the OfficeServ Softphone program must be restarted to apply the login data to the program OfficeServ Softphone License Check Check the license of the OfficeServ Softphone program from the OfficeServ system when you log into OfficeServ Softphone If a license error occurs you cannot log into OfficeServ Softphone properly In such a case contact the OfficeServ system administrator Samsung Telecommunications America L P THINGS YOU SHOULD KNOW Introduction to the OfficeServ Softphone Intercom Calls Making an intercom call means that the Of
39. 789 i Group G office fa Memo 3 Enter the one of speed dial from 0 to 99 including 00 09 in the Speed Dial text box of the corresponding phone number to register the speed dial Group Name Addis pate exes Samsung Telecommunications America L P 127 Enterprise IP Solutions Off 128 ice 6 Click AddiA j to register the group 7 Select a group to be deleted Group Add Delete FA 1 Graun 3 office Group Name Addis Delete D Cancel C s 8 Click Delete D to delete the group 9 Glick IE to close the lt Group Add Delete gt window Then click 536 of the lt Group Add Delete gt window Speed Dial Registration NOTE RN Up to 110 speed dials from 0 to 99 including 00 to 09 can be registered Duplicate speed dial numbers cannot be registered A phone number can be searched by using the registered speed dial The speed dial registered in the directory is available by dialing a dial number of the Directory The speed dial is not available by dialing a system speed dial number Deleting Speed Dial Delete the speed dial to delete the speed dial number assigned to the speed dial Making a Call to the Registered Speed Dial Click the last speed dial button for about two seconds by using the keyboard in enbloc mode to make a call to the registered phone number Samsung Telecommunications America L P Enterp
40. AYNLVAA LNAINSZANOD Samsung Telecommunications America L P 95 Enterprise IP Solutions o gt g OfficeServ Call Transfer This function allows you to transfer an external call when the other party of the call requests connection to another party Unconditional Call Transfer 1 Click Transfer button during an external call 2 Enter the station number or CO line number to be transferred 3 While the transfer bell is ringing click End button and hang up the phone to transfer the call immediately e Click Speaker button or the handset 96 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ ____ Conditional Call Transfer 1 Click Transfer button during an external call 2 Enter the target station number or CO line number and wait until the other party answers the call 3 Once the party to be transferred answers the call speak to the person and click End button to hang up the phone e Click Speaker button or the handset Transferring an incoming call directly to a voice mailbox NOTE Ai Select Voice Mail Box button from the lt AOM gt window and enter the voice mailbox number to transfer an incoming call to a voice mailbox Note that the Samsung SMVi card should be installed in the phone system and that the system administrator should already set the voice mailbox function by using the MMC program ES SAYNLVAA LNAINSZANOD
41. Click Invoke Msa l to load the message stored in the message box q Select a message and click Load L button Open Message de ID Text Message 4 Have a nice day 2 o J cee 5 Click send msg to forward the message Samsung Telecommunications America L P 137 Enterprise IP Solutions OfficeServ New Message 1 e Select New Message button of Text Message from the lt Message Call Log gt window 2 The list of the new messages is displayed Message Call Log x cal Send New Message Reply Draft Message X Delete Message ij Delete All Refresh Short Message Received Date Message ooo y O 2 New Message 3 7 2005 2 40 26 PM hello from 6742 3 7 2005 2 35 22 PM This is a msg notification alarm test OO Sent Message 2 Draft gt Call Log 2 Item s e Select Call button or the target message Drag and drop the message to the LCD window to make a call to the user who has sent the message e Select Reply button to send a reply to the user who has sent the message e Select Delete Message button to delete the selected message To delete all the received messages select Delete All button Then a message that prompts you to delete the message will appear e Select Refresh button to receive new message data 138 Samsung Telecommunications America L P Enterprise IP Solutions Rec
42. E button from the lt Soft Menu gt Soa window to save the displayed caller ID as a speed dial me cour Listen s Th e speed dial number where the caller ID is saved is i C displayed in the window lex SAYNLVAA LNAINSZANOD Samsung Telecommunications America L P 125 MENUS This chapter describes how to use the Directory Message and Call Log menus of the function icons Directory The Directory menu of the function icon allows you to perform various functions of OfficeServ Softphone Click the Directory icon J from the initial window of OfficeServ Softphone Then the window below appears Personal Directory gt Select Group Insert Name Mobile Phone Hong gil dong 03112345678 0212345678 03123456789 email address co gt 1 Item s Samsung Telecommunications America L P 126 Enterprise IP Solutions OfficeServ l Register Phone Numbers This function allows you to save phone numbers Up to four phone numbers office home mobile and Alt per person can be saved In addition e mail fax groups and memo can be registered 1 Click 5 Add from the lt Personal Directory gt window 2 Enter the information on a user to be registered Speed dials or groups can be specified as well Phonebook EditAdd x Name Hong giidong aiei Office 02123456783 fi Home 03112345678 p Mobile 01012345678 o M E Jemail acidress co kr Fax 0223456
43. GROUP STATUS MSG HOLO PICKUP PAGE MEET ME PAGE QOHYA BLOCK lt Soft Menu gt Window in a Busy Status The figure below is an example of a lt Soft Menu gt window displayed during a call OfficeServ Sonphone eB Wed 06 Oct 11 34 3214 3210 Ringing CALLBACK MESSAGE SAMSUNG conference Screen Transfer Hold JO Speaker 22 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ Using the lt Soft Menu gt Window Select and use a function from the displayed lt Soft Menu gt window e OfficeServ Softphone L s T REDIAL A SAVE REPEAT SPEED DIAL Wed 06 Oct 11 34 3214 a eal 3210 Ringing WM MESSAGE STN MESSAGE PAGE PICKUP DIR PICKUP DND IN OUT GROUP SAMSUNG STATUS MSG BAConferencell Screen JO Transfer 1 Hold Ko speaker HOLD PICKUP PAGE MEET ME PAGE OHV4 BLOCK Boss Status Display Window The lt Boss Status Display gt window displayed only for Softphone where the Boss Secretary function is set Secretaries can conveniently manage the absent status of the Boss MONJ GINOHS NOA SONIHL K This window can be opened by clicking 3 of an OfficeServ Softphone where BOSSISECR the Boss Secretary function is configured My status Secretary Boss list ca orge 0700 Boss Status Phone Mame Status Samsung Telecommunications America L P 23 Enterprise IP Solutions OfficeServ Status Disp
44. P Solutions OfficeServ op Enter the previous password and the new password Change Password gt Password rene New Password Re type Password e Password Enter password Default password is 1234 e New Password Enter a new password e Re type Password Re enter and confirm the new password 3 Click 0K Dy When you forgot your password In such a case contact the OfficeServ system administrator MONJ GINOHS NOA SONIHL K Samsung Telecommunications America L P 33 Enterprise IP Solutions OfficeServ Privacy Option 1 Click Privacy Option button of Device Config tab window Softphone Configuration x Option Device Config System Config Forward Key Map Dial Rule Audio il User Station Name Change Password Privacy Option Wakeup Call Alarm Clock Select Skin Select Ring Tone Go cast Gaal Z Enter the password and click OK button Phone Privacy Password 5 Please enter the password and select OK to set privacy the phone or select Cancel to exit l KK Cea Entering Password for Privacy Option NOTE Di The password for privacy option should be entered accurately Otherwise the privacy function cannot be used 34 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ 3 Click Save button to configure the privacy function or click Clear butt
45. Samsung Telecommunications America L P 97 Enterprise IP Solutions OfficeSery l Mute Blocking Sound to the Caller This function allows you to hear the voice of the caller but to prevent the caller from hearing your voice during a call Fri 08 Oct 00 06 3214 1 Click Mute button or select MUTE button from the ACCOUNT lt Soft Menu gt window while calling PAGE SAMSUNG Fri 08 Oct 00 06 3214 1 Click Mute again or select mute off button from the 7007 00 05 ACCOUNT PAGE TAMUNE lt Soft Menu gt window to disable the mute function 98 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ l Conference Call This function allows you to hold a conference call with up to five people connected to stations or CO lines including you simultaneously In Enbloc Overlap Dial Mode 1 Click Conference button in a standby state Conference Group Sales E 2 After entering the target numbers select the Select checkbox ale 6701 V Select 2 62143321010 W Select e fa group is already registered you can select the group 3 I l Select 4 l Select lex 3 Click Send All button to connect to the entered numbers 4 Once the call is connected to the entered numbers start holding a conference call Hello SAYNLVAA LNJINJANOD Samsung Telecommunications America L P 99 Enterprise IP Solutions OfficeServ
46. Sound recording Default device A Crystal WDM Audio Volume Advanced MICI music playback mas Default device atan Microsoft 5 Wavetable Sw Synth Yolume About T Use only default devices MONJ GINOHS NOA SONIHL i rea __ Samsung Telecommunications America L P 63 lt MONA GINOHS NOA SONIHL Enterprise IP Solutions OfficeServ 3 Click Volume button from Sound recording 4 Select Options P gt from lt Recording Control gt window Recording Control 64 Samsung Telecommunications America L P Enterprise IP Solutions iC derV 5 Check if Microphone among the Volume Control items is marked If not mark the item Adjust volume for C Playback i Recording Other Headphones af Show the following volume controls C Stereo Mix CD Player Microphone Line In ALE L Phone Line 6 cick MONJ GINOHS NOA S9NIHL O 7 Mark Microphone in Record Control fa Recording Control Options Help CO Player Microphone Line In Aus Balance i Balance Balance Balance PS be ba a Volume Volume Volume Volume Epis g i goers Spain f Select W Select Select T Select Crystal WOM Audio 8 Select Exit X from Options Samsung Telecommunications America L P 65 66 MAKING A CALL Before Making a Call This section describes the functions used for making
47. Z News new Window This function is provided only when NEWS CALL item is set at the Q lt AOM gt window This feature is currently not supported in the US S Market C News Scroll Speed Allows you to set a news scroll A speed Slow Normal Fast in the lt OfficeServ News gt window 2 News Font Color Allows you to set a news scroll color in the m lt OfficeServ News gt window x Program Key Allows you to set button layout 1 Column 2 Columns 3 Columns in E Column the lt AOM gt window Message View Message Enables a message to be displayed when the message is received Upon receipt Message Alarm Allows you to set a sound used for notifying message arrival Message Alarm Allows you to set the cycle of an alarm when a message is received Repeat Once An alarm rings only once when a message is received Every 2 Min An alarm rings every two minutes until you check a message No Tone An alarm does not ring even when a message arrives Debug Log Save Log Data of If problems occur continuously between OfficeServ Softphone and UDP Packet the system the exchanged messages are saved as log files Log files are created in the C Temp directory The files are later used for analyzing the problems Samsung Telecommunications America L P 27 Enterprise IP Solutions OfficeServ News Font Color 1 Click News Font Color button of Option tab window Softphone Configuration x Option Device Config
48. and external speaker Page function is only available when Softphone is in IPPHONE or PHONE Skin configuration Internal Page This function allows you to make an internal page AOM M PAGE 1 Select PAGE button from the lt Soft Menu gt window or lt AOM gt window in a standby state e Or enter the function code for page 55 and click Send button 2 Select an internal paging area 0 1 2 3 or 4 and make a page 3 Once the page is completed click End button 108 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ l External Page This function allows you to make an announcement through the external paging speaker in a wide areas such as large offices or factories AOM ME 1 Select PAGE button from the lt Soft Menu gt window or lt AOM gt window in a standby state e Or enter the function code for page 55 and click Send button 2 Select an external paging area 5 6 7 8 or 9 and make a page 3 Once the page is completed click End button lex SAYNLVAA LNAINSZANOD Samsung Telecommunications America L P 109 Enterprise IP Solutions g Q AA J OfficeServ V l Internal External Page This function allows you to make an internal or external page AOM 1 Select PAGE button from the lt Soft Menu gt window or lt AOM gt window in a standby state e Or enter the function cod
49. and then click Send button to connect a call when making a call If you press an invalid phone number you can delete the phone number by pressing Cancel and enter the number again Overlap When pressing a phone number the call is connected immediately If an invalid phone number is pressed click End button to hang up the phone and enter the phone number again Function Select Samsung Telecommunications America L P 43 Enterprise IP Solutions Office Function Select 44 Enbloc Timeout Answering Mode Boss Answering Station Lock Internal Call Display CID Display Language Login Info Phone Reset Absent Message Description Allows you to set valid duration 30 seconds 1 minute 3 minutes from pressing a phone number to pressing Send button in Enbloc mode Allows you to set an answer mode of the Softphone when a call is connected Ringing Enables the phone to ring when a call is made Auto Answer Mode Enables a call to be connected when the call is made Voice Announce Mode Allows you to hear the voice of the caller while a speaker turn on when a call is made The caller cannot hear the voice of the recipient Click the handset or Speaker button to speak to the caller This option can be set in only the Softphone where the boss secretary function is set and allows you to set the boss answering mode Allows you to set the Locked All function to prevent other
50. b The Forward tab allows you to set a station number to which an incoming call will be transferred when you do not use OfficeServ Softphone or cannot answer a call 1 e Click Option Config icon Li of the lt OfficeServ Softphone starting gt window MONJ GINOHS NOA SONIHL i SAMSUNG Hold Samsung Telecommunications America L P 47 Enterprise IP Solutions OfficeServ 2 Select Forward tab of the lt Softphone Configuration gt window Softphone Configuration FA Option Device Config System Config Key Map Dial Rule Audio amp Call Forwarding AR Disable C Always C BUSY C No Answer C BUSY No Answer C DND Follow Me Call Disable Allows you to release call forwarding Forwarding Always Allows you to enter a station number to which all incoming calls will be transferred BUSY Allows you to enter a station number to which an incoming call will be transferred when you are on the phone No Answer Allows you to enter a station number to which an incoming call will be transferred when you cannot answer the call BUSY No Answer Allows you to enter a station number to which an incoming call will be transferred when you are on the phone or cannot answer the call Allows you to enter a station number to which an incoming call will be transferred when you do not want to answer the call Follow Me If a Softphone or keyphone user sets call forwarding to anoth
51. calls For information on each function refer to each function description section Making an External Call Redial Busy CO line Callback Redialing a CO line Parking Orbit Saving Phone Numbers Making a Call to the Saved Phone Number Making an Intercom Call Busy Station Callback Camp On Functions Connecting to an Operator Dialing the Most Recently Called Number Making a call using the Recent Call Log Making a call using a system speed dial number Making a Call Using a Directory Name Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ i Making Calls This section describes the functions for making calls using OfficeServ Softphone This user guide describes how to make a call in the Enbloc mode by using the Send or End button Making Calls by Using the Send Speaker or End Button Click Send or Speaker button to make a call Click End button to end the call oes Making Calls by Using the Handset 11V Y ONDIVW on If a skin that displays a handset is used click and lift the handset to make a call Click the place where the handset should be placed and replace the handset to end the call Samsung Telecommunications America L P 67 Enterprise IP Solutions OfficeServ 68 Making Calls by Using the Keyboard 1 Enter a phone number in a wait state by using the keyboard 2 Press the
52. data to the Microsoft Outlook address book data CHECK When the MS Outlook is not install or not initialization for address after install J message is displayed If the message above is displayed when Load Directory or Save Directory button is selected check if Microsoft Outlook is properly installed and if the Microsoft Outlook is configured 135 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ Message Box Call Log The message box one of the navigation menus provides various functions Click the Message icon B from the initial window of OfficeServ Softphone Then the window below appears Message Call Log x Call g Send New Message Reply B Draft Message gt Delete Message Delete All amp Refresh 3 Short Message Folder S Total Count of New Message New Message of Received Messa Received M B Sent Message S gt Sent Message S Draft Call Log Draft B Items 136 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ l Message Box This function allows the users to exchange short messages between Softphone users Sending Message 1 o Click Send New Message from the lt Message Call Log gt window 2 Enter the station number of the recipient and then enter message text Send Message x Recipient 32 10 Send Message z Sere HS e
53. de Enbloc Internal Call Number X Display Enbloc Timeout 30 Seconds gt CID Display Number Answering Mode Ringing gt Language English gt Boss Answering auto Answer Station Lock unlocked Absent Message Contig Absent Message allows user to set or clear a message to be displayed while the user is absent Display station calling the User wil see this message and be informed of the status Messages 1 through 15 are registered in the system Message 16 through 20 can be edited and Used by Softphone user To edit a message select a message from 16 to 20 and click Edit to change the message To set an Absent Message select a message from 1 to 20 and click OK to set the message To clear the Absent Message click Clear to clear the message IN 4 MEET IMG QUT OM A CALL OUT TO LUBICH LEAVE 4 MESSAGE PAGE ME gt OUT OF TOE DIN TOMORROW RETURN SFPTERMOCSE ON YACATIOM 10 GONE HOME 11 12 Blank Message OOO Son On BO Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ 3 Click 4 Click to clear an absence message Absent Message NOTE aN Absent Messages Messages 1 through 15 are registered in the system Messages 16 through 20 can be edited and used by OfficeServ Softphone users Select a message among the messages from 16 to 20 and click Edit button to change an absence message l Forward Ta
54. der where setup will install files Setup will install OfficeServ Softphone in the following folder To to this folder click Next To install to a different folder click Browse and select another folder a gt Destination Folder eo Files OfficeSery Softphone Installshield OfficeServ Softphone Program Installation Folder The installation folder is set to C Program Files OfficeServ Softphone by default Click Browse button to select another folder and click Next gt button 8 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ 7 Enter the program folder name and then click Next gt button The program folder name is set to Samsung OfficeServ Softphone by default Softphone Setup OfficeSery Softphone Setup will add program icons to the Program Folder listed below You may type a new folder name or select one from the existing folders list Click Next to continue Program Folder Samsung OfficeSery Softphone Existing Folders Ai i 0 Accessories Administrative Tools Ahnilab Java 2 Runtime Environment Microsoft Office Printe Internet Printing Snaglt 6 SpotNews 2 2 Startup uniVIEWS3 Z j AJ O C A O Z e e J eo 8 A window appears and shows that the program files are being copied to the installation folder Softphone Setup Setup Status Samsung OfficeSery Softphone is configur
55. e for page 55 and click Send 2 Click button and make a page once a ring tone rings J Once the page is completed click End button 110 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ l Meet Me Page This function allows you to contact a person who should be answering a transferred call by making a page 1 Select MEET ME PAGE button from the lt Soft Menu gt window in a standby state e Or enter the function code for meet me page 54 and click Send button 2 Enter a paging area between 0 and 9 and tell the person who should be answering a transferred call to enter 5 and 6 3 If the Please click ANSWER WAIT message is ETETEN ET displayed in the window click ANSWER WAIT button from the lt Soft Menu gt window SAMSUNG lex 4 If the Please wait until the recipient responds message is displayed in the lt Soft Menu gt window wait until the person enters the function code for page answer 5 gt 6 5 If the code is entered the person will automatically be available for answering the transferred call SAYNLVAA LNAINSZANOD Hello Samsung Telecommunications America L P 111 Enterprise IP Solutions OfficeServ l Page After Camping On This function allows you to hold the current call and make a page to transfer an external call to another user This function is useful when you are not aware of
56. e to be used as a message alarm from the default message alarms Or click Search button to select another wave file Message Alarm x Configure Message Alarm File Select the wave file to be played as the Alarm for receiving messages Message Alarm ringing way gt gt Search Click mm to listen to the wav file beforehand 4 cick x Samsung Telecommunications America L P 29 Enterprise IP Solutions OfficeServ Status Info 1 Click Status Info button of Option tab window Softphone Configuration Eal Option Device Config System Config Forward Key Map Dial Rule Audio Normal T Run on Windows Startup Always on Top Beep on Ringing l Call Connect Memo Screen Pops View OfficeSery News new Window News Scroll Speed Normal gt News Font Color Program Key Column fa Column lt Message V View Message upon receipt Message Alarm Message Alarm Repeat once Debug Log ____ I Save Log Data of UDP Packet Status Info Lao Jena Je Forward Clear Absent Msg Clear DND clear Lock Status Locked Off Local IP 165 213 79 195 Server IP 165 213 109 206 Version 1 1 0 0 3 cik K 30 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ Device Config Tab The Device Config tab allows you to set user profiles wakeup calls alarms skins or ringing sounds
57. e wakeup call function is performed only during Mondays through Fridays Mon Sat The wakeup call function is performed only during Mondays through Saturdays e Time Set the time of the wakeup call e Ring Set the ringing sound of the wakeup call 36 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ 3 Click Search to select a wave file to be used as a wakeup call sound 4 Click gt gt to listen to the wav file beforehand 5 Click 0K Setting a Wakeup Call ES NOTE Ai Two alarms can be set in Wakeup Call If a wakeup call is set an alarm rings and a message is displayed at the set time If the ringing sound is not defined only the message appears at the set time Alarm Clock 1 Click Alarm Clock button of Device Config tab window Softphone Configuration de Option Device Config System Config Forward Key Map Dial Rule Audio MONJ GINOHS NOA SONIHL i i il User Station Name Change Password Privacy Option Wakeup Call Alarm Clock Select Skin Select Ring Tone Samsung Telecommunications America L P 37 Enterprise IP Solutions Office 2 Configure the alarm function Configure Alarm Clock FA Alarm Clock1 Alarm Clock2 Time am zP Hom Time fm zif om Repeat once Repeat Everyday Ring C Program Files Of Ring C Program Files Of gt gt Search gt gt
58. eived Message 1 Select Received Message of Short Message from the lt Message Call Log gt window gt Text Message coffe Mew Messana MA The list of the received messages is displayed Sent Message 1 Select Sent Message of Short Message from the lt Message Call Log gt window Text Message g New Message LA Perceived WMeccane 2 The list of the sent messages appears Draft 1 Select Draft of Short Message from the lt Message Call Log gt window Text Message es New Message S Received Message Cont hieccsano 2 The list of the messages stored in the message box appears Samsung Telecommunications America L P 139 Enterprise IP Solutions OfficeServ eee Saving Messages in the Message Box 1 Click Draft Message from the lt Message Call Log gt window 2 Enter the message text to be saved Draft Message FA Have a nice day Save S Close c 3 Click avelS to save the message text in the message box 140 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ Call Log This function allows you to check the call log Recent Call Log 1 Select Recent Call Log of Call Log from the lt Message Call Log window gt Bg Call Loo Recent Call Log Le Outgoing Logs Incoming Logs 2 The list of the recently Outgoing and Incoming calls appears as shown below
59. em either immediately or in the future Microsoft strongly recommends that you stop this installation now and contact the hardware vendor for software that has passed Windows Logo testing Continue Anyway STOF Installation Du TMP 200 Installation Procedure The installation procedure for TMP 200 is same as that for TMP 100 TMP 100 TMP 200 Installation Check Windows XP TMP 100 1 Upon successful installation of TMP 100 or TMP 200 restart OfficeServ Softphone The icon circled below should appear on the main window if the installed TMP 100 or TMP 200 is properly connected SAMSUNG Samsung Telecommunications America L P 145 Enterprise IP Solutions OfficeServ Wa Select Start gt Settings S gt Control Panel C gt Sounds and Audio Devices from the Windows desktop B control panel eee Fie Edt View Favorites Tools Help amp CE r 7 pi Search Folders Address E control Pane o Go va Control Panel N pd TO ETE D CN AC3 Filter Accessibility Add Hardware Add or Administrative Date and Time Display G Switch to Category View Options Remoy See Also a EH ZB e Ga Folder Options Fonts me Internet Keyboard Mouse Network EA Windows Update Controllers Options Connections 9 Help and Support i 3 An y 2 4 aS b amp Lb Fe amp Phone and Power Options Printers and Regionaland Scanners and Scheduled SoundFusion v Modem axes Language
60. er Softphone user the phone number of the user will be UO Z J displayed 48 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ 3 Select a call forwarding type Softphone Configuration 5e Option Device Config System Config Forward Key Map Dial Rule Audio amp Call Forwarding Disable Always C BusY C No Answer C BUSY No Answer C DND Follow Me MONJ GINOHS NOA SONIHL i Softphone Configuration gt e Option Device Config System Config Forward Key Map Dial Rule Audio A Call Forwarding Disable C Always BUSY C No Answer C BUSY f No Answer C DND Folow Me 5 Click Samsung Telecommunications America L P 49 MONJ AINOHS NOA SONIHL Enterprise IP Solutions OfficeServ l Key Map Tab The Key Map tab allows you to set the frequently used functions of the Softphone as the shortcut keys of F2 to F12 Click Option Config icon SAMSUNG Current Key m New Key Key Map tab allows user to map the frequently used functions to the keyboard shortcut keys of F2 to F12 To set a key to be mapped select the command to be mapped then under New Key hit a key among F2 to F12 on the keyboard then click Assign To remove an assigned shortcut select the command to be removed the shortcut key will be displayed in the Current Key then click Remove 50
61. ficeServ Softphone user who is connected to the phone system at the user s office makes a call to another internal OfficeServ Softphone or keyphone user Telephone System e eeee Samsung Telecommunications America L P 15 Enterprise IP Solutions OfficeServ External Calls Making an external call means that the user makes a call to external numbers e g home or answers a call from outside places by using the OfficeServ Softphone or keyphone directly connected to the PBX of the central office Outside amp Trunk Line Inside Telephone System Extension CaS Ca o ae ed o m e aia POS ais 16 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ Windows of OfficeServ Softphone l Initial Window of OfficeServ Softphone peeseeeannssncesnecsansessnecssnucessuessnuenssnesssuecsaueessueersuecsansarsncrsneceanenesncssnecssnsess Status display LEDs peesvnvensensseensessuensessnsenssnnseensesnucensesnatansonnsentsnanseats Main window groseeeneneeeeennnenen Minimize Button 3 Hide Button Direction Button Function Icon SAMSUNG MONJ GINOHS NOA SONIHL i Speaker Volume Bar Microphone Volume Bar Dial Button Lee rr reer er eee eee ree re ere Coe rer rrr err er ee ret D Conference Screen Transfer Hold Speaker Button Samsung Telecommunications America L P 17
62. fying you that a call has arrived CAMPON e If the ring volume is set to minimum OfficeServ Softphone SKMEUNE will display only a message A Click Send button to answer the call e Click Speaker button or handset to answer the call 3 Click End button to end the call e If answering a call after clicking the handset click the place where the handset is placed Samsung Telecommunications America L P 89 Enterprise IP Solutions Office Answering an External Call Using a Night Service Bell This function allows another Softphone user to answer an external call when the user is away at night and cannot answer the call This function is not available for intercom calls 1 AOM 2 UND ANSWER Night Mode Setting Time If an external call is made at night OfficeServ Softphone rings through an external page speaker Select UNI ANSWER button from the lt AOM gt window while in standby state Speak to the recipient when the recipient answers the call NOTE BN For information on night mode setting time contact the system administrator 90 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ Answering an Intercom External Call This function allows you to answer the call from an Intercom external l Call Pickup This function allows you to pick up the call made to another extension user 7 Another user s Softphone rings 2 Cl
63. hone Configuration ze Option Device Config System Contig Forward Key Map Dial Rule Audio Key Map Command Current Key New Key Key Map tab allows user to map the frequently used functions to the keyboard shortcut keys of F2 to F12 To set a key to be mapped select the command to be mapped then under New Key hit a key among F2 to F12 on the keyboard then click Assign To remove an assigned shortcut select the command to be removed the shortcut key will be displayed in the Current Key then click Remove 4 Click MONJ GINOHS NOA SONIHL i Samsung Telecommunications America L P 53 Enterprise IP Solutions OfficeServ Key Mapping Deletion 1 Select an item to be deleted Softphone Configuration 1x Option Device Config System Config Forward Key Map Dial Rule Audio Key Map Current Key f2 New Key mooo Assign Remove Key Map tab allows user to map the frequently used functions to the keyboard shortcut keys of F2 to F12 To set a key to be mapped select the command to be mapped then under New Key hit a key among F2 to F12 on the keyboard then click Assign To remove an assigned shortcut select the command to be removed the shortcut key will be displayed in the Current Key then click Remove OK Cancel Save 2 Click Remove Key Mapping Setting Item Application ES NOTE Click
64. ications America L P 115 Enterprise IP Solutions Office l Ending Off Hook Page This function allows you to end an off hook page and resume conversation with the other party on hold AOM W c 1 e Once an off hook page starts CALL2 button in the lt AOM gt window blinks AOM E cae HA When you clicks CALL2 button the other party is on hold and the call is connected to the person who makes a page e CALLI button in the lt AOM gt window blinks AOM E a J 3 After ending the call click CALL1 button to speak to the other party on hold l Blocking Off Hook Page Clearing the Block of Off Hook Page This function allows you to block another user to make an off hook page to you or clear the block by using the urgent alarm block off hook page block function of the Softphone 1 Select OHVA BLOCK button from the lt Soft Menu gt OHA BLOCK window in a standby state TE A Select ON button from the window to disable an off Fri 08 Oct 02 51 3214 hook page OHVA BLOCK e Select OFF button from the window to clear the disabling canterae J taroen Trerh i Held Ko tester 116 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ Message This function allows you to leave a call request message when the recipient in a station is on the phone or cannot answer a call Or you can leave a message on the recipient s station when the recipient is absent
65. ick Send button and enter the function code for call pickup 6 gt 5 e Or click Speaker button and enter the function code for call pickup 6 5 3 Enter the station number of the Softphone to which a call is made Answer the call once the call is connected to your Softphone ee Hello Samsung Telecommunications America L P 91 Enterprise IP Solutions OfficeServ Group Call Pickup This function allows the station user of a specific group to pick up the call made to another group user H 1 A station of the same group rings 2 Click Send button and enter the function code for group call pickup 6 gt 6 e Or click Speak button and enter the function code for group call pickup 6 6 3 Enter a group number 01 20 Answer the call once the call is connected 92 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ l Answering a Waiting Call If an intercom or external call is while in standby state your Softphone rings and the button for the waiting call blinks in the lt AOM gt window This function allows you to answer the waiting call 1 Click Screen button to display the lt AOM gt window E DES 3240 2 Click a blinking station or CO line number from the lt AOM gt window 3 Speak to the recipient when the recipient answers the call Hello 4 If another call arrives during a call click Hold but
66. ing your new software installation Installing D Program Files OfficeSery Softpbhone MSO DLL ss ahi bil ahi a gomeeeeeeeeeneeen InstallShield Samsung Telecommunications America L P 9 NOILINGOULNI Enterprise IP Solutions OfficeServ 9 The following window appears upon successful installation Softphone Setup OfficeSery Softphone InstallShield Wizard Complete Setup has finished installing Samsung OfficeSery Softphone on your computer Softphone on your computer shortcut icon is created ne Softphone application by clicking on the shortcut InstallShield Click Finish button and finish the installation OfficeServ Softphone Shortcut Icon NOTE BN Once the OfficeServ Softphone program is properly installed a shortcut icon is created and displayed on the desktop 10 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ Initial Environment Settings for the OfficeServ Softphone This section describes how to setup the login information when using the OfficeServ Softphone for the first time X 1 From the Windows desktop double click the Softphone Shortcut Icon or select Start gt Programs P gt Samsung OfficeServ Softphone gt Samsung OfficeServ Softphone 2 If you run the program for the first time after installing OfficeServ Softphone the login information settings dialog box will appear as shown
67. l be displayed SAMSUNG TIVI Y ONINVW DX 4 Click Send button Then the station of the recipient rings Samsung Telecommunications America L P 71 Enterprise IP Solutions OfficeServ Camp On This function allows you to urgently speak to the recipient when you make a call to a busy station Fri OF Oct 00 06 3214 3210 Busy ALLOA OHV A SAMSUNG ppp Hello 72 1 If a busy tone rings and the busy message is displayed in the window when making a call select CAMP ON button 2 A tone rings every few seconds to notify the recipient that an urgent call has arrived J Wait until the recipient answers the call Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ l Connecting to an Operator This function allows you to connect a call to an in house operator or operator group 1 Click 0 and Send button in sequence to connect a call to an in house operator or operator group 2 Enter the station number of an operator to make a call to a specific operator oes Connecting to an Operator NOTE Click 0 and Send button in sequence to connect a call to a standby operator If there are multiple standby operators enter the station number of a specific operator TIVI Y ONDIVW DX Samsung Telecommunications America L P 73 Enterprise IP Solutions Off ce Serv Making an External Call This function allows you to make
68. lay LED This LED displays the status of OfficeServ Softphone according to the operating status rtficeserv sonoron Wed 06 Oct 11 34 3214 3210 Ringing CALLBACK MESSAGE SAMSUNG Conference Screen Transfer Hold Speaker Busy Red LED stays on Station ring Red LED flashes CO line ring Red LED flashes Re incoming ring Red LED flashes Message Red LED flashes DND Red LED flashes rapidly every 0 3 seconds Button LEDs LEDs equipped on Transfer Hold speaker and Mute display the operating status Red light on Transfer button red light is only on when call forward has been set Red light flashes CO line has been locked Red light on OfficeServ Softphone has been entirely locked Red light on Anumber has been entered or Send or Speaker has been selected Red light on Mute button was pressed during a conversation 24 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ Taskbar Icon Menus Right click the Windows OfficeServ Softphone icon e at the Windows taskbar to display a popup menu as shown below Softphone Open Fi Directory Di Message Mi Forward Fi Device Contig C System Config 53 Option rO a softphane Exit Softphone Open F To activate a deactivated lt OfficeServ Softphone program gt window Directory A To use the Directory menu For detailed information refe
69. lt AOM gt window displays functions of the OfficeServ system as if displaying speed dial buttons Users can use a function by clicking the corresponding button Users can display the lt AOM gt window by clicking while in standby state or during a call Click Ed at the upper right section of the window to close the lt AOM gt window Items Displayed in the lt AOM gt Window ES NOTE Items are displayed in the lt AOM gt window according to the functions set at the OfficeServ system Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ Using the AOM Window Users can use functions conveniently by clicking the button of the corresponding function from the lt AOM gt window 1 Click 85sen while in standby state or during a call to display the lt AOM gt window Zz Select a function button from the lt AOM gt window MONJ GINOHS NOA SONIHL i Samsung Telecommunications America L P 21 Enterprise IP Solutions OfficeServ Soft Menu Window The lt Soft Menu gt window displays convenient features of OfficeServ Softphone as menus Click a menu to use a specific function lt Soft Menu gt Window in a standby state The figure below is an example of a lt Soft Menu gt window displayed by right clicking the main window while in standby state L s T REDIAL SAVE AEPEAT SPEED DIAL DIREC TORY VM MESSAGE STN MESSAGE PAGE PICKUP DIA PICKUP DND INZOUT
70. mmunications America L P T7 Enterprise IP Solutions OfficeServ l Redialing a CO line This function allows you to immediately make another external call to another CO line number after terminating an external call a ToT oar a 1 After terminating an external call select NEW CALL button from the lt Soft Menu gt window TRUNK FLASH SAMSUNG a Enter the target CO line number and click Send button 78 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ l Parking Orbit This function allows you to park an external call in the call storage orbit so that another user can answer the call A total of 10 orbits exist and a call is parked in one of them Notes 1 You must have a PARK button or park access code to retrieve and place calls in park orbits 2 Ifthe parked call is not retrieved within a prre programmed period of time it will recall your Softphone You cannot park intercom calls AOM p Ee 1 Select PARK button from the lt AOM gt window while 7 E your station is busy or you are waiting a call e If the lt AOM gt window is not displayed click Screen button to disply the AOM window 2 Select a number 0 9 of an orbit where a call will be oes parked and notify another station user of the orbit number so that the user can answer the call AOM 3 The user notified of the orbit number should select PARK button from the lt AOM gt
71. nce of the user interface will be changed and program functions will not be changed 3 Click OK button The skin window is displayed as shown below Samsung Telecommunications America L P 39 MONJ AINOHS NOA SONIHL Enterprise IP Solutions OfficeServ Default Skin Starting Window IP Phone Skin Starting Window Phone Skin Starting Window Simple Skin Starting window SAMSUNG 32 OC OC CO csnmsunc Petia TE Mute ay Skin Settings Changes in the skin are not applied until OfficeServ Softphone is restarted 40 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ Select Ring Tone 1 e Click Select Ring Tone button of Device Config tab window Softphone Configuration x Option Device Config System Config Forward Key Map Dial Rule Audio Gill User Station Name Change Password Privacy Option Wakeup Call Alarm Clock Select Skin Select Ring Tone MONJ dTNOHS NOA SONIHL O 2 Select a wav file among the basic ringing sounds or click Search button to select another wav file Ring Tone gt Configure Ring Tone File Select the wave file to be played as the ringer for incoming calls Ring Sound ringing wav Es 3 Click gt gt to listen to the wav file beforehand 4 Click Samsung Telecommunications America L P 41 Enterprise IP Solutions OfficeServ l
72. o Forward Tab of OfficeServ Softphone Option Settings in Things You Should Know l Forwarding All Calls This function allows you to forward all calls made to you to another number 1 Enter the function code for forwarding all calls 6 gt 0 gt 1 in a standby state and click Send button 2 Enter the target numbers and click FORWARD ALL button SAMSUNG T dl fermen 0 Tranter i Henle Cue 102 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ l Forwarding All Calls While Calling This function allows you to forward all calls to another station while calling 1 Enter the function code for forwarding all calls while calling 6 gt 0 gt 2 in a standby state and click Send button DPAP narra 2 Enter the target numbers and click FORWARD BUSY button FORWARD NANS FORWARD DHD FORWARD CLA SAMSUNG l Forwarding No Answer This function allows you to forward a call to another phone number when you cannot answer a call for a certain period of time lex 1 Enter the function code for forwarding no answer 6 gt 0 gt 3 in a standby state and click Send button Fri 08 Oct 02 23 3214 Enter FHD Number 2 o Enter the target number and click FORWARD NANS FORWARD ALL _ FORWARD OND e Or enter the target number and select a transfer method SAMSUNG SAYNLVAA LNAINSZANOD Samsung Telecommunications America L
73. o clear the message lex SAYNLVAA LNAINSAANOD Samsung Telecommunications America L P 119 Enterprise IP Solutions Office Boss Secretary This function is available only in a Softphone where the Boss Secretary function is enabled and allows a secretary to check if the boss is absent or to set and use the frequently exchanged messages between the boss and secretary Boss Secretary Function NOTE BN The Boss Secretary function is available only if this function is enabled in the OfficeServ system The Boss Secr button is displayed on a Softphone where this function is enabled l Transferring a Call From Secretary to Boss This function allows a secretary to answer a call and then transfer the call to a boss 1 Hello BED0SSSECR 2 ee o My status Boss X Secretary list 2 2 2 3210 vii ia Secretary Name Boss Status Phone 3211 Name Status 7 Ete __ oat 6 Stti i i OOOCOCOCCCCS sor nese Setup Close 4 120 If a call is connected the secretary answers a call and checks a message from the caller Click Boss Secr button from the lt AOM gt window Select a boss to which a call will be transferred and click the Send button Tell the caller s messages to the boss and click the End button e Then acall made to the secretary will be transferred to the boss Samsung Telecommunications America L P Enterprise IP Solution
74. o include your station in a specific group or exclude the station from a group Including a Group Select IN OUT GROUP button from the lt Soft Menu gt window in a standby state 2 Enter a group number to which your station will be included Pri 06 Oct 03 06 3 Click ON button from the lt Soft Menu gt window 122 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ Excluding a Group 1 Select IN OUT GROUP button from the lt Soft Menu gt window in a standby state Fri 08 oet 03 06 3214 A Click OFF button from the lt Soft Menu gt window anter station group number SAMSUNG When excluding a station from a specific group NOTE Ai When your station is excluded from a specific group to which the station is included you can answer a call connected to your station number however cannot answer a call connected to the group number lex SAYNLVAA LNAINSZANOD Samsung Telecommunications America L P 123 Enterprise IP Solutions Off 124 ice Caller ID Check The system may be set so that a caller ID can be displayed in the Softphone window when a call is connected This function is a charged service provided by a telecommunications company and is available for both ISDN and analog PSTN circuits Caller IDs cannot be checked in the following cases Acaller refuses to send the caller s phone number A caller makes a call at an
75. oice Settings drop down menu and select Eutectics IPP200 for the Playback and Transmit settings Functional Relation between IPP100 and OfficeServ Softphone Handset HOOK button Handset HOOK button Samsung Telecommunications America L P 147 Enterprise IP Solutions OfficeSery 148 f Claritel i750 For detailed information on how to install Claritel i750 or on Claritel i750 refer to http www clarisys com In the Softphone Audio configuration tab as shown below click on the Voice Settings drop down menu and select Claritel 1750 vp for the Playback and Transmit settings Softphone Configuration x Option Device Config System Config Forward Key Map Dial Rule Audio gi Audio Config Voice Settings Playback Speaker Claritel i750 vp gt Transmit Microphone Claritel i750 vp Ringer Setting Ringer Audio Device SoundMax Digital Audio Ring volume Speaker Volume Off Hook Volume Page Volume Functional Relation Between Claritel 1750 and OfficeServ Softphone Key Pad Mapping On OFF On OFF Hook button Keypad 0 9 Keypad 0 9 Arrow button Arrow button SEND Send button or enter key of the keyboard End End Mute button Unique feature of Claritel i750 Volume adjustment Volume adjustment Samsung Telecommunications America L P
76. on to clear the privacy function Privacy Option x e Privacy option allows user to prevent others from accessing the user s profile by setting ee the Password protection for the user s Personal Directory Message Box and Calling History check The Privacy option is currently Clear Select SAVE to activate the Privacy option Select CLEAR to disable the Privacy option Select Cancel to exit 4 Click OK button Privacy Option gt lt A Saved Privacy Option NOTE Setting Privacy Function MON GINOHS NOA SONIHL O In order to set the privacy function the password must be entered when using Option Config Directory Message menu and recent call log Samsung Telecommunications America L P 35 Enterprise IP Solutions OfficeServ Wakeup Call 1 Click Wakeup Call button of Device Config tab window Softphone Configuration de Option Device Config System Config Forward Key Map Dial Rule Audio il User Station Name Change Password Privacy Option Wakeup Call Alarm Clock Select Skin Select Ring Tone Cancel_ Configure Wakeup Call gt Repeat Everyday gt Time Jam fe H 00 m Ring C Program Files WOfficeSery e Repeat Set the wakeup call interval No The wakeup call function is deactivated Everyday The wakeup call function is performed every day at a set time Mon Fri Th
77. onfig icon Er in the lt OfficeServ Softphone starting gt window O SAMSUNG Conference Screen Transfer Hold 9 Speaker 5 2 Select Option tab of the lt Softphone Configuration gt window Softphone Configuration gt lt Device Config System Config Forward Key Map Dial Rule Audio Normal Pp I Run on Windows Startup M Always on Top I Beep on Ringing I Call Connect Memo Screen Pops T View OfficeSery News new Window News Scroll Speed Normal gt News Font Color Program Key Column F Column gt 4 Message M View Message upon receipt Message Alarm Message Alarm Repeat once gt B Debug bog A I Save Log Data of UDP Packet Status Info 26 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ i4 rs tein Normal Run on Windows Enables OfficeServ Softphone to run automatically when starting Startup Windows Always on Top Enables the OfficeServ Softphone window to be always located above other programs Beep on Ringing Allows you to be notified by a beep sound which is a speaker sound from the PC when a call is connected or a new message arrives This option allows you to use the call pickup function because you can hear a new call easily S Call Connect Automatically displays the Memo window when a call is connected Memo Screen Pops View OfficeServ Users can view news through the lt OfficeServ News gt window
78. ons America L P 86 Answering Calls by Using the Handset If a skin that has a handset window is used click and lift the handset to answer a call Click the place where the handset should be placed and replace the handset to end the call Answering Calls by Using the lt Call Alert gt Window If the lt OfficeServ Softphone program gt window is minimized or hidden the lt call alert gt window will be displayed to notify you of a call connection 1 If a call is connected the lt call alert gt window will appear Call alert From 3210 Calling Zz Upon clicking the lt call alert gt window a call is connected to the caller If a phone number is registered in the Directory the caller ID will be displayed in the window Sendor Info EA Name hong gil dong E Mail hong adrdress co kr Fax Registration Date 2004 10 11 P 4 56 50 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ Answering an Intercom Call This function allows you to answer the call from an intercom l Answering an Intercom Call This function allows you to answer the call from an intercom Fri 0E Oct 00 06 3214 CALL FROM 3210 SAMSUNG Samsung Telecommunications America L P OfficeServ Softphone rings and displays a message notifying you that a call has arrived e If the ring volume is set to minimum OfficeServ Softphone will display only a message Click Send b
79. r to the Directory of Menus Message M To use the message box or call history menu For detailed information refer to the Message Call Log of Menus Forward F To set a station number to which arriving calls will be forwarded when you cannot MONJ GINOHS NOA SONIHL i answer calls or while not using the Softphone For detailed information refer to the Call Forward Tab section of OfficeServ Softphone Option Settings of Things you should know Device Config C To set personal info wakeup call alarm skin and bell For detailed information refer to the Device Config Tab section of OfficeServ Softphone Option Settings of Things you should know System Config S To set various options of the system For detailed information refer to the System Config Tab section of OfficeServ Softphone Option Settings of Things you should know Option O To set general options of the OfficeServ Softphone program For detailed information refer to the Option Tab section of OfficeServ Softphone Option Settings of Things you should know Softphone Exit X To close the OfficeServ Softphone program Samsung Telecommunications America L P 25 Enterprise IP Solutions OfficeServ OfficeServ Softphone Option Settings Option Tab The Option tab allows you to set regular options required for using OfficeServ Softphone 1 Click Option C
80. rica L P 69 Enterprise IP Solutions Office Making an Intercom Call This function allows you to make an intercom call l Making an Intercom Call Follow the steps below to make an intercom call 1 Enter the target station number while in standby state Zz Click Send button The ring back tone rings 3 Speak to the recipient when the recipient answers the call p lt Hello BS Dial Mode NOTE BN When the Enbloc mode is set in OfficeServ Softphone press a phone number and click Send button to make a call When the Overlap mode is set only press the phone number to make a call This user guide mainly describes cases where the dial mode is Enbloc For details on the dial mode refer to System Config tab of OfficeServ Softphone Option Settings 70 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ i Busy Station Callback This function allows you to call back to the station of the recipient when you make a call to a busy station 1 If a busy tone rings and the busy message is displayed in the window select CALLBACK button SAMSUNG Fri 06 Oct 00 34 32414 2 a call back is 7 set to 3210 CAMP OM OWA SAMSUNG A call back message is displayed oes ci Ox Oct ouas SALAN 3 Once the recipient ends a call your Softphone will ring and the callback XXXX where xxxx is the station number message wil
81. rise IP Solutions OfficeServ l Modifying Phone Numbers This function allows you to modify registered phone numbers 1 Select a phone number to be modified from the lt Personal Directory gt window and click Edit vig Enter the user profiles to be modified Phonebook EditAdd gt Name Hong gidong Office 0212345678 h Home 03112345678 R Mobile 01012345678 eS E Mail femail address co kr Fax 0223456789 3 Click to modify the user profiles Samsung Telecommunications America L P 129 Enterprise IP Solutions Office l Deleting Phone Numbers This function allows you to delete the registered phone numbers Select a phone number to be deleted from the lt Personal Directory gt window click xj Delete Deleting a Phone Number From the Directory NOTE Di Note that important data should not be deleted because phone numbers of the Directory cannot be recovered If a phone number is deleted the speed dial specified in the number will be deleted as well Making a Call Using the Directory This function allows you to make a call using the Directory menu 1 Select a target phone number from the lt Personal Directory gt window and click i Call Or select a target phone number and drag and drop it to the main window Then the lt Select Phone Number gt window appears Zz Select a target phone number from the lt Select Phone Number gt window Select
82. s OfficeServ l Boss Secretary Message This function allows you to set messages frequently exchanged between a boss and secretary __BUSRISEER 9 Glick BOSS SECR button in a standby state My status Boss Secretary list 3210 iii i Secretary Name Zz Click Message button from the lt Boss Status Display gt fe a window Name Status IN THE ROOM Bist E2 Message n pernos re C Renon ooo 3 Enter a message and click Save button c perno c perno c perno c hemno c permon c perno c Renon Send Close TS Message RETURN ON Renon SSS RETURNON RETuRNON SSS 4 Select a boss to which the message will be sent and RETURNON l RETURNON click Send button to forward the message RETURNON S RETURNON RETURNON ss RETURNON s s S a a en a ee ee a ey Save Close SAYNLVAA LNAINAZANOD Sending a message between a boss and secretary ES NOTE Enter a message and click Send button instead of Save button Then the newly entered message is deleted and the previous one is sent Samsung Telecommunications America L P 121 Enterprise IP Solutions OfficeServ gt S Group This function allows the users in the same group to listen to what you say so that your station can be included in a specific station group or excluded from the group l Including Excluding a Group This function allows you t
83. section describes the functions used for making both of an intercom call and external call l Dialing the Most Recently Called Number This function allows you to dial the most recently called number 1 Click Redial button while in standby state 2 Speak to the recipient when the recipient answers the call Hello Overlap Dial Mode ES NOTE In Overlap Dial Mode click Speaker button and select LAST REDIAL button to use this function IVI Y ONDIVW DX Samsung Telecommunications America L P 81 Enterprise IP Solutions Office 82 Making a Call Using the Recent Call Log This function allows you to make a call using the recent call log Recent Call Log B 4 Ce k z i 3 C gt 9901194 2004 01 19 PM 4 31 35 C gt 9016300 2004 01 19 PM 4 24 55 C gt 9016300 2004 01 19 PM 4 23 46 C 9930030 2004 01 19 PM 4 23 32 gt 3249 2004 01 19 PM 4 13 11 C gt 3240 2004 01 19 PM 4 10 48 C 3240 2004 01 19 PM 4 10 37 C gt 92181 2004 01 19 PM 4 10 18 C gt 92181 2004 01 19 PM 4 09 14 aj Call CT Girt Rerant call Log E 9930030 C gt 3249 C gt 3240 gt 3240 C 92181 0 gt 92181 2004 01 19 2004 01 19 2004 01 19 2004 01 19 2004 01 19 2004 01 19 PM 4 23 32 PM 4 13 11 PM 4 10 48 PM 4 10 37 PM 4 10 18 PM 4 09 14 x 1 Click Send button while in standby state 2 Up to 60 recent call logs such as sent call logs and received
84. sh Boss Answering auto Answer Station Lock Unlocked gt sEhooe Reset aa aebepot Mesege 3 Click Cancel button from the login information settings dialog and then click Option Config icon Era from the lt OfficeServ Softphone starting gt window 4 Select System Config tab of the lt OfficeServ Softphone Configuration gt window Softphone Configuration gt Option Device Config Forward Key Map Dial Rule Audio Station ON OFF Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ 5 Click Login Info of lt System Config Tab gt window Softphone Configuration de Option Device Config System Config Forward Key Map Dial Rule Audio Station ON OFF AUTO HOLD V HOT KEYPAD MV PAGE REJOIN M AUTO TIMER M RING PREF CALL COST DISP Il DISPLAY SPD NAME AME PASSWORD M CID REVIEW ALL AUTO CAMPON M STOP CID DISPLAY AUTO ANS CO CALL ES Function Select z j JJ O J C A 4 m S Dial Mode x Internal Call ig Enbloc Number Display Enbloc Timeout 30 Seconds gt CID Display Number x Answering Mode ringing gt Language Engish gt Boss Answering auto Answer gt Station Lock Uniocked Login Info Phone Reset Absent Message 6 Set the Login information of OfficeServ Softphone Login Information gt lt System MCP IP MCP IP Address of System 165 213 109 2
85. ss conveniently This function displays the caller number and name from the main window when a call arrives Samsung Telecommunications America L P 5 Enterprise IP Solutions Office OfficeServ Softphone Setup Check the following items before installing the OfficeServ Softphone program l Preparations Prior to Installation The following items must be checked before installing the OfficeServ Softphone program Preparations Prior to Installation Please check the following system requirements before installing the OfficeServ Softphone into your PC Category Specification Operating System Windows 2000 Series Professional Server and Advanced Server Windows XP Professional Processor CPU Pentium 4 1 6 Ghz or higher Memory 512 Mbytes or higher HDD 20 Gb or larger Network Interface Card 10 100BASE T Sound Card Bi directional sound card Others USB Headset recommended or microphone and speaker Checkpoints Check the following items before installing the OfficeServ Softphone program After installing the OfficeServ Softphone program the MCP IP address of the system server connecting the OfficeServ Softphone to the OfficeServ system and the Device ID and password required for starting the OfficeServ Softphone must be entered 6 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ OfficeServ Softphone Program Installation After checking the checkpoints before
86. sy tone rings when making an external call MEET ME PAGE EAMEUNE 2 The system memorizes the external call number and amp automatically redials the number e While the system is automatically redialing the number you can hear a call connection sound and the microphone is blocked e Click End button to cancel auto redial 3 Once the recipient answers the call click Send button to speak to the recipient e Acall is disconnected if the recipient answers the call through auto redial and the caller does not respond to the recipient within 10 seconds 76 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ i Busy CO line Callback This function allows you to call back when all CO lines are busy When any busy line becomes available the caller is notified through a phone ring Fri 06 Oct 00 06 1 7007 Busy e Select CALLBACK button from the lt Soft Menu gt window if a busy tone rings when an external caller ID is entered Z Click End button once a confirmation tone rings 3 If a CO line becomes available the caller station will ring e If the caller does not answer a call within 30 seconds after the caller s station rings the busy CO line callback will be disabled 11V Y ONDIVW on 4 Enter the target CO line number and click Send button 5 Speak to the recipient when the recipient answers the call Hello Samsung Teleco
87. ton and then click the blinking number from the lt AOM gt window Samsung Telecommunications America L P 93 CONVENIENT FEATURES Features Used During a Call This section describes features of OfficeServ Softphone that can be used while being connected to an intercom or external call l Call Hold If an urgent matter comes up or if another call arrives while calling you can put the other party on hold and resume the conversation after a short while Holding an Intercom Call Hold 1 Press Hold button while calling to put an intercom call on hold Fri 08 Oct 00 06 3214 2 The On ex hold message is displayed in the window 3240 0n ex hold e If the station number is registered to the AOM window the button for the station number blinks SAMSUNG Caw Co Sa I oo Hold 3 Select Hold or CALL1 button of the lt AOM gt window to reconnect to the call on hold Samsung Telecommunications America L P 94 Enterprise IP Solutions OfficeServ Holding an External call 1 Press Hold button while calling to put an external call on hold Fel O8 Oct 00 06 3214 Zz The On hold message is displayed in the window 7007 0n Hold e Ifthe CO line number is registered to the AOM window the button for the CO line number blinks 3 Select Hold button or the blinking button for the CO line number of the lt AOM gt window to reconnect to the call on hold lex S
88. users from OfficeServ Softphone Unlocked Disables the lock function Locked Outgoing Disables making outside calls Locked All Calls Disables outgoing or incoming Allows you to set the display in the station buttons of the lt AOM gt window Number Enables station numbers to be displayed in the lt AOM gt window Name Enables names to be displayed in the lt AOM gt window Allows you to set a type of displaying caller IDs in the OfficeServ Softphone window None Enables caller IDs not to be displayed Number Enables caller IDs to be displayed as numbers Name Enables caller IDs to be displayed as names Allows you to select a language to be used in OfficeServ Softphone Korean Allows you to set the Softphone language to Korean English Allows you to set the Softphone language to English Allows you to set Softphone login information For details refer to Initial Settings for OfficeServ Softphone Allows you to delete user data such as directory message boxes calling histories Allows you to set or release a message to be displayed in the Softphone of the caller while you are absent Samsung Telecommunications America L P Phone Reset 1 e Click Phone Reset button from System Config tab window Softphone Configuration xe Option Device Config System Config Forward Key Map Dial Rule Audio Station ON OFF 7 AUTO HOLD MV HOT KEYPAD MV PAGE REJOIN
89. utton to answer the call e Click Speaker button or handset to answer the call Click End button to end the call e 1 f the call was answered by clicking the handset click the handset again to end the call 87 Enterprise IP Solutions Office Answering a Call in Auto Answer Mode This function allows you to answer an intercom call by using a phone in auto answer mode j 1 When a call is made the call is automatically connected DD DD to you 2 Click End button to end the call e Or click Speaker button l Answering a Call in Page Answer Mode This function allows you to answer an intercom call by using a phone in page answer mode 1 When a call is connected to you you can hear the caller s voice Ba _ Hello e However the caller cannot hear your voice p Click Send button to speak to the caller Setting an Answer Mode An answer mode can be set in System Config tab of Option Config For details refer to OfficeServ Softphone Option Settings of Things you should know 88 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ Answering an External Call This function allows you to answer the call from an external l Answering an External Call This function allows you to answer the call from an external Fri 08 Oct 00 06 3214 1 CALL FROM 01030012 34 OfficeServ Softphone rings and displays a message Co noti
90. x NOTE Page The Page function is applicable only to external calls SAYNLVAA LNAINSZANOD Samsung Telecommunications America L P 113 Enterprise IP Solutions OfficeServ Off Hook Page When you make a call to a station and the recipient is on the phone you can page separately This function is useful when you urgently deliver messages Note that an intercom call or transferred call is not available aoe 00 06 3214 1 e When a busy tone rings and the Busy message is Busy displayed after making a call click OHVA button from MESSAGE Camp on hance iN e the lt Soft Menu gt window Kcanterence teveen JC Traneter 10 Held JO tracker H 2 Makea page 3 Once the page is completed click End button Off Hook Page is not Available NOTE D The off hook page function cannot be performed when the DND function is set in the station of the other party to which an off hook page will be made 114 Samsung Telecommunications America L P Enterprise IP Solutions OfficeServ l Rejecting Off Hook Page This function allows you to reject an off hook page and resume conversation with the other party Fri O8 Oct 02 51 3214 1 OHVA from 3210 Click EXIT button from the lt Soft Menu gt window during an off hook page to end the page SAMSUNG Zz You can resume conversation with the other party Hello lex SAYNLVAA LNAINSZANOD Samsung Telecommun
91. z a 141 Enterprise IP Solutions Office Outgoing Logs 1 Select Outgoing Logs of Call Log from the lt Message Call Log gt window ag Call Lag E Recent Call oo C Outgoing Logs wp Incoming Logs 2 The list of the outgoing call logs will appear Received Call Log 1 Select Incoming Logs of Call Log from the lt Message Call Log gt window ag Call Lag E Recent Call Log 4 The list of the Incoming call logs will appear 142 Samsung Telecommunications America L P ANNEX USB Handset Sound Card This annex describes the installation procedure and function of USB handset soundcard supported by OfficeServ Softphone and describes the functional relation between the USB handset soundcard and OfficeServ Softphone The USB handset soundcard product supported by OfficeServ Softphone can be added or changed TMP 100 TMP 200 Installation Procedure Windows XP TMP 100 1 OfficeServ Softphone Ver1 0 0 2 or higher must be installed in advance before installing TMP 100 or TMP 200 2 After installing the OfficeServ Softphone program connect the TMP 100 or TMP 200 to the USB port of the PC 3 Once the window below appears select Install from a list or specific location Advanced and click Next gt button Found New Hardware Wizard Welcome to the Found New Hardware Wizard This wizard helps you install software for TMP200 USB Phone If your hardware came with an

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