User Manual for Clinical Trial Technology Services
Contents
1. Phone you right Becaus User Manual for Clinical Trial Technology Services Table of Contents IMTFOCOUCUON sis te eat 3 What you will need to access the IVR 000 4 What you will need to access the IWR 00 5 ACCESS COdE USEFNAME cceeeceeeeeeeeeeneneeeeeeeeeeeeees 6 Information about the IVR IWR account 8 How to connect to the IVR IWR eceeeeeteeeeeeeeeees 9 ClinPhone training SystemM cccccesseeseeeeeeeeeeeeeee 11 Additional information cccceeeeeeseeeeeeeeeeeeeeeeee 12 ClinPhone support department ccsceeeeeeees 15 Frequently asked questions sccccsseessseeeeeeeees 17 ClinPhone telephone numbers sssseeeeeeeeees 20 Introduction ClinPhone Interactive Voice Response IVR is a telephone based system and ClinPhone Interactive Web Response IWR is an Internet based system Both are accessible 24 hours a day 7 days a week ClinPhone Group Ltd designs develops and manages telephone and Internet based IT systems that dramatically reduce the costs and improve the efficiencies of clinical trials This manual contains information about how to access and use the ClinPhone IVR and ClinPhone IWR as well as providing the answers to some frequently asked questions You may have access to one or both of these systems and your monitor CRA or study team representative will tell you which system is applicable2. Saudi Arabia 800 844 7395 Not available 800 844 7394 800 844 7396 00 44 115 9340266 Serbia 00 44 115 Not available 00 44 115 00 44 115 00 44 115 9340293 8448182 9568846 9340293 Singapore 800 4481 203 Not available 800 4481 282 800 4481 283 144115 9340267 Slovakia 0800 000 101 Not available 0800 000 101 0800 000 101 00 44 115 1866 638 4877 1866 638 4883 1866 638 4879 9340268 Slovenia 0800 800 84 Not available 0800 800 86 0800 800 85 00 44 115 9340269 South Africa 0800 99 9145 Not available 0800 99 1226 0800 99 1227 00 44 115 9340270 South Korea 00308 440 032 00798 441 4139 00368 440 0066 00368 440 0068 00 44 115 9340271 Spain 900 96 4427 900 81 0362 900 94 8956 900 938 955 00 44 115 9340272 Version 7 0 Page 26 of 28 English Country IVR System IVR System ClinPhone ClinPhone Alternative Primary Secondary Support Help Support Fax Number Free Free Free Free Not Free Sweden 020 79 31 47 0200 285769 020 791189 020 028 5373 00 44 115 9340227 Switzerland 0800 55 2458 Not available 0800 835 822 0800 835 821 00 44 115 9340273 Taiwan 00801 44 4077 Not available 00801 44 4186 00801 44 4187 244115 9340274 Thailand 001 800 Not available 001 800 001 800 144115 4411673 4410714 4410756 9340275 Trinidad amp Tobago 1144115 Not available 1144115 1144115 1144115 9340
3. 9340257 8448182 9568846 9340257 Pakistan 00 44 115 Not available 00 44 115 00 44 115 00 44 115 9340258 8448182 9568846 9340258 Panama 00 44 115 Not available 00 44 115 00 44 115 00 44 115 9340259 8448182 9568846 9340259 Peru 0800 51 686 Not available 0800 51 688 0800 51 687 00 44 115 9340260 Philippines 1800 1410002 Not available 1 800 14410072 1 800 14410073 00 44 115 9340261 Poland 00800 441 1216 Not available 00800 4411 385 00800 4411386 00 44 115 9340262 Portugal 800 844776 800 844262 800 844 074 800 844 077 00 44 115 9340263 Puerto Rico 1877 406 5539 Not available 1 877 8196025 18886860701 1144115 9340201 Romania 0800 894 402 Not available 0800 894 401 0800 894 403 00 44 115 9340264 Version 7 0 Page 25 of 28 English Country IVR System IVR System ClinPhone ClinPhone Alternative Primary Secondary Support Help Support Fax Number Free Free Free Free Not Free Russia Moscow 580 9472 810 8002 580 9515 580 9516 810 44 115 2793011 9340265 Russia St Petersburg 325 5042 Not available 325 5042 325 5042 810 44 115 866893 1628 866893 1621 866690 4973 9340265 Russia Magadan 810 800 Not available 810 800 810 800 810 44 115 1101011 1101011 1101011 9340265 Ekaterinburg 866893 1628 866893 1621 866690 4973 Irkutsk Novosibirsk Omsk Rostov on Don Ufa Vladivostok
4. Pacifictel 1 800 225 528 Not available 1 800 225 528 1 800 225 528 00 44 115 Guayaquil Loja Quito 866 893 1639 866 893 1633 866 692 7986 9340220 Ecuador Andinatel 1999 119 Not available 1999 119 1999 119 00 44 115 Guayaquil Loja Quito 866893 1639 866893 1633 866692 7986 9340220 Egypt 00 44 115 Not available 00 44 115 00 44 115 00 44 115 9340294 8448182 9568846 9340294 Estonia 8000044162 0800 12001 8000044161 8000044163 00 44 115 866 638 4877 9340221 Version 7 0 Page 22 of 28 English Country IVR System IVR System ClinPhone ClinPhone Alternative Primary Secondary Support Help Support Fax Number Free Free Free Free Not Free Finland 0800 117007 0800 914391 0800 11 4417 0800 11 4434 00 44 115 9340222 France 0800 907029 Not available 0800 90 05 78 0800 91 96 06 00 44 115 9340223 Germany 0800 1 824951 0800 1800324 0800 181 5232 0800 181 7844 00 44115 9340224 Georgia 810 44 115 Not available Not available Not available 00 44 115 9340342 9340342 Greece 00800 4412 Not available 00800 4412 00800 4412 00 44 115 3990 0709 0710 9340226 Guatemala 999 91 90 Not available 999 91 90 999 91 90 00 44 115 866893 1620 866893 1609 866690 4957 9340228 Guatemala City 138 126 Not available 138 126 138 126 00 44 115 866893 1620 866893 1609 866690 4957 9340228 Hondura
5. also function on the other system i e the IWR system Version 7 0 Page 9 of 28 English Step 2 Subsequent calls to the IVR IWR On all subsequent calls to the IVR you will only need to enter e Your unique 8 digit access code IVR or username IWR e Your 8 digit password IWR only e Your 4 digit PIN Prior to using the IVR IWR complete the appropriate worksheet for the call or web session that you wish to make Listen and respond to the pre recorded messages or the on screen questions and let the worksheet guide you through the call or web session Write down any information that ClinPhone provides Please sign and date each worksheet at the end of your call and file with other study documentation Version 7 0 Page 10 of 28 English ClinPhone training system ClinPhone recommends that you practice using the IVR or IWR by accessing the training systems The training systems do not contain real data so they can be used without interfering with the real study The IVR training system is normally accessed using your 8 digit access code and PIN If you are making your first call you will automatically be offered the opportunity to complete a short training call For subsequent calls the training system is not automatically offered to you but is still accessible via the IVR menu The training system is available for the duration of the study Some IVR systems are designed to use a separate access code
6. answer questions relating to the ClinPhone IVR IWR have lost my access code envelope forgotten my PIN What should do 3 If you lose your envelope or forget your PIN you will need to obtain a new envelope and set up a New IVR IWR account Contact the person who issued you with your original envelope Who do call if my fax or other contact details change Call your monitor CRA or study team representative to update your information If this table does not provide an answer to your question please contact ClinPhone Support Version 7 0 Page 19 of 28 English ClinPhone telephone numbers All of the telephone numbers in the tables on the following pages are free unless indicated by an asterisk If you experience a problem with the primary or secondary IVR system toll free numbers please use the alternative IVR system number The alternative number is not free ClinPhone Support may also be contacted toll free by telephone or fax if not indicated by an asterisk If a toll free telephone number is not available in your country ClinPhone may be able to offer you the use of the telephone calling service so that you do not incur long distance charges The telephone calling service will allow you to access the following services e ClinPhone IVR system e ClinPhone support e ClinPhone fax Instructions on how to access the telephone calling service can be found in the IVR pocket si
7. to enter a date Dates should be entered in the format specified on the worksheet In some cases you may be asked to enter the date or to press the star key for today s date This is an entry feature to enable you to move through the call quickly Version 7 0 Page 12 of 28 English How to enter initials letters In some IVR calls you may be asked to enter initials or letters For initials you will be asked to enter the first middle and last initial in that order For each initial you will need to enter 2 digits to identify the letter e g for ABC you should enter 01 02 03 You MUST enter a first and last initial Enter 00 if the middle initial is not applicable or not known e g for A C you should enter 01 00 03 A 01 B 02 C 03 D 04 E 05 F 06 G 07 H 08 l 09 J 10 K 11 L 12 M 13 N 14 O 15 P 16 Q 17 R 18 S 19 T 20 U 21 V 22 W 23 X 24 Y 25 Z 26 No initial 00 The IVR will not normally accept letters or characters other than those indicated in the table How to enter country codes In the account set up call you may be asked to enter a country code Country codes should be entered in the same format as initials Refer to the pocket sized guide for country codes How to access web reports ClinPhone is able to provide certain users the option to view real time data reports from the ClinPhone Web Site Users will be provided with full instructions and a separate username and passwo
8. 115 9340248 8448182 9568846 9340248 Lithuania 8800 30001 Not available 8800 30003 8800 30002 810 44 115 9340249 Luxembourg 800 2 2417 Not available 800 22141 800 22017 00 44 115 9340250 Macedonia 99 44115 Not available 99 44 115 99 44 115 99 44 115 9340296 8448182 9568846 9340296 Malaysia 1 800 80 8687 Not available 1 800 80 5468 1 800 80 5464 00 44 115 9340251 Malta 800 62406 Not available 800 62408 800 62407 00 44 115 9340337 Mexico 01 800 1234863 001 866 01 800 1234865 01 800 1234864 98 44 115 4176674 9340252 Moldova 810 44 115 Not available 810 44 115 810 44 115 810 44 115 9340253 8448182 9568846 9340253 Version 7 0 Page 24 of 28 English Country IVR System IVR System ClinPhone ClinPhone Alternative Primary Secondary Support Help Support Fax Number Free Free Free Free Not Free Morocco 00 44 115 Not available 00 44 115 00 44 115 00 44 115 9340254 8448182 9568846 9340254 Myanmar 00 44 115 Not available 00 44 115 00 44 115 00 44 115 9340255 8448182 9568846 9340255 Netherlands 0800 022 9784 0800 0232793 0800 023 4018 0800 022 9931 00 44 115 9340256 New Zealand 0800 174 047 0800 444891 0800 174048 0800 101 745 00 44 115 9340206 Norway 800 11851 0800 10549 800 16181 800 16273 00 44 115 9340225 Oman 00 44 115 Not available 00 44 115 00 44 115 00 44 115
9. 340 8448187 9568846 9340340 Tunisia 00 44 115 Not available 00 44 115 00 44 115 00 44 115 9340276 8448182 9568846 9340276 Turkey 00800 4494 Not available 00800 4491 00800 4494 00 44 115 0168 0715 2482 9340277 Uganda Kampala 800 001 Not available 800 001 800 001 00 44 115 Jinja Entebbe 866573 6536 866539 5297 866573 6542 9340339 Ukraine Kharkiv 8100 11 Not available 8100 11 8100 11 810 44 115 Kiev Lvov 8668931641 8668931640 8666900554 9340233 United Arab Emirates 8000 441 0072 Not available 8000 441 0070 8000 441 0071 00 44 115 9340278 United Kingdom 0800 371806 0800 389 2089 0800 3890918 0800 389 3669 0115 9340279 Uruguay Mercedes 0004044008 000 413 0004044009 0004044007 00 44 115 Montevideo San Jose 5982787 9340280 USA 1877 406 5539 1800 984 9527 1 877 8196025 18886860701 011 44115 9340201 Venezuela 0800 100 3073 0800 100 3743 0800 100 3072 0800 100 3074 00 44 115 9340281 Version 7 0 Page 27 of 28 English Country IVR System IVR System ClinPhone ClinPhone Alternative Primary Secondary Support Help Support Fax Number Free Free Free Free Not Free Vietnam 00 44 115 Not available 00 44 115 00 44 115 00 44 115 9340242 8448182 9568846 9340242 Not toll free Version 7 0 Page 28 of 28 English
10. 8001104403 008001104402 00 44115 1866 638 4877 934021 1 Canada 1877 428 1323 1800 852 7961 866 483 2983 1 800 654 0265 011 44115 9340202 Chile 1230 020 6020 1230020 2318 1230020 8414 12300208415 00 44115 9340212 Version 7 0 Page 21 of 28 English Country IVR System IVR System ClinPhone ClinPhone Alternative Primary Secondary Support Help Support Fax Number Free Free Free Free Not Free China Telecom 10800 4400012 Not available 10800 4400072 1080044 00073 00 44 115 9340213 China Netcom 108007 440012 Not available 108007 440072 108007 440073 00 44 115 9340213 China 10800 440 0012 Not available 10800 440 0072 10800 440 0073 00 44 115 9340213 Columbia 0180 0944 0074 Not available 0180 0944 6548 0180 0944 6576 944115 9340214 Costa Rica 0800 0121124 Not available 00 44 115 844 00 44 115 00 44 115 8182 9568846 9340215 Croatia 0800222900 0800 220111 0800222902 0800222901 00 44 115 1866 638 4877 9340216 Cyprus 800 91131 Not available 800 91132 800 91133 00 44 115 9340299 Czech 800 142093 Not available 800 142091 800 142092 00 44 115 9340217 Denmark 808 81015 808 85118 80 88 42 86 80 88 42 87 00 44 115 9340218 Dominican Republic 1144115 Not available 1144115 1144115 1144115 9340219 8448182 9568846 9340219 Ecuador
11. IVR IWR but may not be able to help you with protocol related issues Please ask your study contact if you have clinical questions regarding the protocol Version 7 0 Page 16 of 28 English Frequently asked questions Question Answer Why was my ClinPhone access code rejected Re enter the access code as you may have entered it incorrectly remembering to complete your entry with the key for IVR and the return key for IWR My access code followed by the key was entered correctly but was not accepted You may not be using a touch tone telephone If you do not have a touch tone telephone your study contact can provide you with an adapter which is held over the mouthpiece of the telephone The numbers on the adapter are pressed rather than the numbers on the telephone Contact the person who provided you with the access code envelope Why are the ClinPhone messages in the wrong language If you expected to hear ClinPhone recorded messages in a different language please contact ClinPhone Support Please note that IWR studies are available in English only If you are using the telephone calling service the welcome to ClinPhone prompt will be heard in the local language of the country you are calling from Following entry of your access code all prompts should be in the caller s correct language If not please contact ClinPhone Support Why hasn t my call notification arrived more tha
12. and PIN If this is true for your study please refer to the study specific pocket sized guide that can be found in your user pack The training system for the IWR is accessed by entering your username and password and by choosing the on screen option Once you have entered the training system you cannot revert to the live study To do this you will have to end the session and log back in Version 7 0 Page 11 of 28 English Additional information IWR Use the buttons displayed on the IWR to progress through the session cancel an entry or exit the system Do not use the web browser toolbar buttons for back or forward or X to close a screen at any point This may result in technical problems which require the intervention of ClinPhone Support to restart your web session Mobile cellular telephones ClinPhone recommends that you do not use a mobile cellular telephone to call the IVR Calls to the IVR are free for the majority of countries however many mobile cellular telephone network providers charge for calls made to toll free telephone numbers ClinPhone recommends callers check with their network provider to determine whether they will be charged to access toll free numbers prior to using the IVR If you do use a mobile cellular phone please ensure you are in an area of good reception so that the call is not terminated early due to poor reception How to enter dates In some calls you will be asked
13. ated with all transactions performed by you on the ClinPhone IVR IWR You will be asked to enter your initials if using the IVR or your name if using the IWR when you first use the system This will enable each of your calls or web sessions to be linked to you as the authorised user Version 7 0 Page 8 of 28 English How to connect to the IVR IWR Step 1 First call log in to the IVR IWR Complete the New IVR IWR account worksheet One copy of each of the call worksheets can be found in your user pack It is recommended that you take photocopies of the blank worksheets for future use before you begin to use them Dial the IVR toll free number for your country or log on to the web address www clinphone com IWR The toll free numbers can be found in this manual Enter your 8 digit access code or username found inside the envelope Enter the language code if applicable found on the worksheet IVR only Enter the 5 digit envelope number found on the outside of the envelope IVR only Enter your initials using the coding chart provided on the worksheet IVR only Enter the 8 digit aloha numeric password IWR only Enter your full name IWR only Enter a 4 digit PIN of your choice Enter your site centre or depot number Enter your country code if applicable A user only needs to set up an account once either on the IVR or IWR Once an account has been set up on one system e g the IVR system it will
14. ease telephone ClinPhone Support Please be aware that ClinPhone may have to seek approval from the Sponsor before making certain changes to live databases Why isn t there a toll free number for my country The telephone provider for your country is not able to provide this service to ClinPhone at the current time ClinPhone may be able to offer you the use of the telephone calling service If this service is available to you for your study details can be found in your pocket sized guide The toll free number for my country is not working This is usually an issue with your local telecommunications company Please inform ClinPhone Support who will endeavour to resolve the issue Use the alternative toll free number if available for your country Alternative toll free numbers can be found at the back of this manual Version 7 0 Page 18 of 28 English Question Answer Why do you recommend not calling the IVR on my mobile cellular telephone e Calls to the ClinPhone IVR are free for the majority of countries however many mobile cellular telephone network providers charge for calls made to toll free telephone numbers However a call to the IVR from a mobile cellular telephone will work but you must ensure you are in a good reception area before you call have a clinical question regarding the study Who should contact e Your study contact ClinPhone support is only able to
15. elope or forget your access code you will need to obtain a new envelope from the person who issued you with your original envelope Version 7 0 Page 6 of 28 English Personal identification number Personal identification number PIN e The first time you use the IVR IWR you will be asked to choose your own PIN e Your PIN should remain confidential to you at all times e Your PIN may periodically expire If this occurs you will be asked to choose a new PIN e You may change your PIN at the start of any IVR call by pressing the key You may change the PIN at any time using the IWR by selecting the Change your PIN option in the menu bar e You will not be able to reuse a PIN that you have used previously e Several incorrect entries of your PIN will result in your PIN being locked or after more incorrect entries it will be deactivated o A locked PIN will be unlocked after 30 minutes o A deactivated PIN cannot be reactivated If your PIN is deactivated you will need to use a new access code envelope and set up a new IVR IWR account Version 7 0 Page 7 of 28 English Information about the IVR IWR account Understanding the IVR IWR account You will find a New IVR IWR Account Worksheet in your User Pack This worksheet requires you to sign a statement to confirm that you understand that your access code username password IWR only and PIN will be your user authentication and will be associ
16. hone will advise you of any specific settings associated with the IE for your project in the pocket sized guide The address is www clinphone com IWR IWR access envelope To enter the IWR you will also need e AClinPhone username that will be provided to you inside a sealed envelope If you have access to the IVR as well as the IWR this username will be the same as your IVR access code e AClinPhone password which will be provided to you inside the same sealed envelope as your username e A4 digit PIN of your choice that should be kept confidential Version 7 0 Page 5 of 28 English Access code username Access code username Each access code envelope is unique and is identified by a 5 digit number Before you open the envelope for the first time you should check that the seal is intact and that no one else will have been able to see the information held inside If you have any concerns that someone may have tampered with your envelope do not use it Your access code username envelope should not be shared under any circumstances Your access code username is also unique and can be found inside the envelope It is an 8 digit number and will remain valid for the duration of the study If you are using ClinPhone IWR you will be provided with an additional 8 digit alpha numeric password inside the envelope It is your responsibility to ensure that your access code envelope is kept in a secure place If you lose your env
17. n 30 minutes after my call web session Not all calls web sessions generate a notification Check with your study contact that a notification should be sent for the call web session you have made Check that your fax machine is in correct working order loaded with paper and is not receiving another fax You may have ended your telephone call too early and missed the final confirmation for the data you entered Please contact ClinPhone Support Contact ClinPhone Support to check that they have your correct fax number or e mail address How do request a notification to be resent Contact ClinPhone Support to resend a notification Version 7 0 Page 17 of 28 English Question Answer What if mistakenly enter information during the call web session Any information that is entered by mistake can be corrected in the following ways During your IVR call to ClinPhone o ClinPhone asks you to confirm most of your entries e g You entered 123 To confirm press 1 to re enter press 0 If you make a mistake simply press 0 and enter the correct information During your IWR web session o Over type the correct entry in the appropriate field After your call web session is complete o Ifyou think you have made a mistake after your call complete and fax the IVR IWR correction form to ClinPhone Support ClinPhone will make the change for you o If your correction is urgent pl
18. rd e Open your Web browser and go to the ClinPhone web site at http www clinohone com e Click on Login and enter your username and password e Click on Login and click the relevant report You can navigate to different levels by clicking on the blue areas Version 7 0 Page 13 of 28 English IVR IWR notifications Notifications and alerts are produced following an event e g an IVR call an IWR web session or a milestone being met or where attention must be drawn to an impending problem e These notifications may be sent by fax or e mail or both and confirm the details of your IVR call IWR web session e Please check the content of the notifications and then file with other study documentation e Report any discrepancies to ClinPhone support either by faxing the IVR IWR correction form a copy of which can be found in your user pack or telephoning if the change is urgent e f your notifications do not arrive on the same day as your call please contact your monitor CRA or study team representative so that your fax e mail details can be checked Version 7 0 Page 14 of 28 English ClinPhone support department ClinPhone provides IVR IWR users with the assurance of a dedicated support department These experienced professionals are available to take calls 24 hours a day 7 days a week all year round All queries received whether by telephone fax or e mail are assigned a call logging number helpde
19. s 00 44 115 Not available 00 44 115 00 44 115 00 44 115 9340295 8448182 9568846 9340295 Hong Kong 800 96 3473 Not available 800 901 761 800 901 765 144115 9340229 Hungary 06 800 11778 Not available 06800 14811 06800 14817 00 44 115 9340230 Iceland 800 8722 Not available 800 873 9 800 8740 00 44 115 9340238 India 0008004401146 Not available 0008004401147 0008004401148 00 44 115 9340239 Indonesia 001 803 441695 Not available 001 803 440711 001 803 440712 00 44 115 9340240 Ireland 1800 409065 1800 946804 1 800 535 487 1 800 509 148 00 44 115 9340244 Version 7 0 Page 23 of 28 English Country IVR System IVR System ClinPhone ClinPhone Alternative Primary Secondary Support Help Support Fax Number Free Free Free Free Not Free Israel 1 800 924 2038 1800943 6422 18009436555 18009436585 00 44 115 9340204 Italy 800 7 90015 800 782309 800 783294 800 783 592 00 44 115 9340245 Jamaica 11 44115 Not available 1144115 1144115 1144115 9340291 8448182 9568846 9340291 Japan 00 44 22442148 00 531 44 4301 00531 440020 00531 44 0021 00 44 115 9340205 Kuwait 00 44 115 Not available 00 44 115 00 44 115 00 44 115 9340246 8448182 9568846 9340246 Latvia 800 3117 Not available 800 3097 800 3123 00 44 115 9340247 Lebanon 00 44 115 Not available 00 44 115 00 44 115 00 44
20. sk number that enables ClinPhone Support to prioritise and to track queries If you wish to follow up on a query it is helpful to be able to quote this helodesk number Via E mail ClinPhone Support can be contacted at Support clinphone com If your query is urgent and you are e mailing support please state in the subject line that your request is urgent and then follow this up by telephone Include the study protocol number and the ClinPhone project code in the subject line of the e mail The project code can be found in the IVR pocket sized guide Via Telephone Refer to the ClinPhone telephone numbers section for contact details Telephone calls to support may be recorded to ensure service excellence Please have the following details available when you call e Study protocol number e ClinPhone project code e Site depot number if applicable e Patient number if applicable e Medication kit number if applicable e The date and time of your IVR call IWR session if you had a problem making a call or with your session Version 7 0 Page 15 of 28 English ClinPhone support staff are English speaking but there is an interpreter service available If you require this service please state the language that you require and then wait while Support conference in a translator This can take a few moments and your call will be placed on hold whilst this is done ClinPhone support staff are experts in the ClinPhone
21. to you If this manual does not answer your query a dedicated ClinPhone Support Team is available to take calls 24 hours a day 7 days a week See the section entitled ClinPhone Support for information on how to contact them In addition to this document your ClinPhone user pack also contains a study specific pocket sized guide and call specific worksheets Version 7 0 Page 3 of 28 English What you will need to access the IVR Telephone access To use the ClinPhone IVR you will need to use a touch tone generating telephone which allows you to call toll free telephone numbers A touch tone generating telephone produces a sound tone when a number is pressed on the telephone keypad If you do not have a touch tone generating telephone an adapter can be provided This simple adapter is held over the mouthpiece of the telephone and produces the necessary tones when the numbers on the adapter are pressed Please contact ClinPhone support if you require an adapter IVR access envelope To enter the IVR you will also need e AClinPhone IVR access code which will be provided to you inside a sealed envelope e A 4 digit PIN of your choice that should be kept confidential Version 7 0 Page 4 of 28 English What you will need to access the IWR Web access To use the ClinPhone IWR you will require access to the Internet ClinPhone recommends the use of Internet Explorer 5 5 IE or higher as a web browser ClinP
22. zed guide if applicable Version 7 0 Page 20 of 28 English This list of telephone numbers is up to date at the time of printing On occasion telephone numbers are changed by the telecommunication providers at short notice An up to date list of numbers can be found at www clinphone com support phones Country IVR System IVR System ClinPhone ClinPhone Alternative Primary Secondary Support Help Support Fax Number Free Free Free Free Not Free Argentina 0800 666 0228 0800 222 0071 0800 666 0192 0800 666 0283 00 44 115 9340207 Australia 1 800 504 336 1800 142051 1 800 504 340 1 800 555 614 00 11 44115 9340203 Austria 0800 29 7317 0800 292100 0800 281 609 0800 281 646 00 44 115 9340208 Bahamas 1 800 872 2881 Not available 1 800 872 2881 1 800 872 2881 1144115 866 573 6536 866 539 5297 866 573 6542 9340338 Bangladesh 00 44 115 Not available 00 44 115 00 44 115 00 44 115 9340399 844182 9568846 9340399 Barbados 800 534 0091 Not available 800 534 0092 800 534 0090 1144115 9340341 Belarus 810 44 115 Not available 810 44 115 810 44 115 810 44 115 9340343 8448182 9568846 9340343 Belgium 0800 71278 0800 80999 0800 74226 0800 74220 00 44 115 9340209 Brazil 0800 891 7837 Not available 0800 891 7744 0800 891 7745 00 44115 9340210 Bulgaria 008001104404 00 800 0010 00
Download Pdf Manuals
Related Search