Forum Phone 320 User Guide
Contents
1. e Select the Divert No Answer option e Select the Disabled setting Doc Ref DM 869 Rev 1 Divert Busy To set Divert On Busy e Press the lt Menu gt key when the Forum Phone 320 is idle e Select Call Diversion e Use the 4 keys to scroll through the options e Press the lt Select gt key when the Divert On Busy option is reached The current setting will be ticked By default Divert On Busy is disabled To enable e Use the 4 key to move the cursor e Press the lt Select gt key to enable e Use the 4 keys to select the destination option e Press the lt Select gt key to set Divert On Busy allows calls to be diverted to Another extension Voicemail Divert On Busy is now set Any internal or external calls arriving at the extension while it is busy on another call will be diverted to the selected number To cancel the diversion e Select the Divert On Busy option e Select the Disabled setting Do Not Disturb DND When DND is set all calls arriving at the Forum Phone 320 will receive Busy tone The exceptions to this are calls from extensions that have DND Override set in system programming To set DND e Press the DND key The LED on the key will be lit and the display will show DND set To clear DND e Press the DND key The LED on the key will be extinguished and DND will be cleared 16 Doc Ref DM 869 Rev 1 16 List of Calls The system maintains a list of th2. Forum Phone 320 User Guide Table of Contents ANSWErIN Gia Cal ne ne Set 3 Maki ga ence ne a dent en 3 To make call from the Extension List 7 Puttingia Callom Holdes aa UER 7 To toggle between held calls ss 8 Held nn RTE nn 8 Abandoning call on Hold 2 a a 9 Transfering sce nae tenes elude 9 Parking ass crane eat ste men aba gu 9 To retrieve the call from another Forum Phone 320 10 a ereenn ie A EAT D beeen 10 To Pick Up a Call Ringing at another 11 Conference Calls a te dete nant a Ha NA E 12 To Divert INCOMING Calls issu 13 Do Not Disturb DND 16 ee 17 Gall Bakina sean bade aad ae 19 ENEFUSION act ta ernest eae ate eA ae E A 19 Day A 20 ROAMING PIN aids nee dre sarl 21 Programming the Personal Address 22 Programming t
3. Handset Volume Handset Vol Select TL Replace ume Handset 30 To enter the Phone Settings Menu while the Forum Phone 320 is idle Press the lt Menus gt key e Use the TL keys to scroll through the options When the cursor is alongside Phone Settings Press the lt Select gt key A list of settings will be displayed To change a setting e Press the lt Select gt key when the cursor is alongside the setting to be changed e Press the lt Back gt key to return to the idle screen The volume is adjusted in steps of 5 Each step is represented by a character position on the second line of the display and the setting is shown in the top right hand corner of the display To increase the volume Press the T key To decrease the volume Press the key As the volume is altered a short burst of ringing will be heard to demonstrate the new volume setting To set the new volume level Press the lt Select key Press the lt Back gt key to return to the Phone Settings menu When Handset Volume is selected at the prompt e Lift Handset The volume is adjusted in steps of 5 Each step is represented by a character position on the second line of the display and the setting is shown in the top right hand corner of the display To increase the volume Press the T key To decrease the volume Press the key As the volume is altered a short burst of tone will
4. Selecting Time of Call will display the time and date that the call was received Selecting the Save option will prompt for a name to identify the selected number e Use the keypad to enter the name e Press the lt Accept gt key The name will be associated with the calling number and stored in the Personal Address Book e the lt Back gt key to return to the menu 17 Doc Ref DM 869 Rev 1 Selecting the Delete option will automatically delete the entry and return the user to the Missed Call List menu Note If there are no more entries the display will show No Entries Found To enter the Missed Calls list when the Message LED is not flashing i e there are no new missed calls e Press the lt Menus gt key Use the TL keys to move to the List of Calls option Press the lt Select gt key Use the TL keys to move to the Missed Calls option e Press the lt Select gt key The list of the last ten unanswered calls will be displayed The calls can then be selected for calling saving or deleting as detailed above Note If there no missed calls the display will show No Entries Found The Dialled and Received Calls Lists are accessed from the Calls List menu and the entries can be called saved or deleted in the same way as missed calls 18 Doc Ref DM 869 Rev 1 17 18 Call Back When called extension is busy a call back can be set so that when the called
5. DM 869 une 2004 37 Doc Ref DM 869 Rev 1
6. Rev 1 Display Contrast LCD Contrast Select Change Language 32 The contrast is adjusted in steps of 5 Each step is represented by a character position on the second line of the display and the setting is shown in the top right hand corner of the display To increase the contrast Press the T key To decrease the contrast Press the key As the contrast is altered the display will become lighter or darker To set the new contrast level Press the lt Select gt key Press the lt Back gt key to return to the Phone Settings menu A list of available languages will be shown on the display with the cursor alongside the current setting Use the TL key to move the cursor to the required language Press the lt Select gt key to change the language Doc Ref DM 869 Rev 1 Define Function Keys Notes Redial Last Number Call Filtering Conference Call Intrude Call Call Pick Up Park Current Call Phone Book Internal Paging Transfer Call Call Back Forward recall CLI Restriction Roaming PIN Any Key Extension Key Line Key Speed Dial Key Central Speed Dial There are 16 function keys on the Forum Phone 320 situated to the right of the handset These can be programmed with any of the functions listed below Only accessible if the extension has been assigned to set Day Night Ringing manually in Browser Based Programming 01 Number 33 Only
7. Use the TL keys to move between options the lt Select gt key when the cursor is alongside the required option Press the lt Back gt key to return to the Phone Settings menu Change PIN Code PIN codes are used when accessing voicemail boxes and Browser Based User Programming Note If it is the first time a PIN has been entered at an extension the system will go directly to Enter New Pin Code as shown on the second screen below and will not ask for the old PIN code To change the PIN code Select Change Pin Code from the Phone Settings menu Enter the four digits of the old PIN code Errors can be corrected using the lt Delete gt key Enter New Pin Code Press the lt Accept gt key when finished ee Enter a new 4 digit PIN code Errors can be corrected using the Accept Delete lt Delete gt key To save the new code Press the lt Accept gt key To verify the New Pin Code Enter the new 4 digit PIN To save the new PIN code Press the lt Accept gt key If the PIN code was entered correctly the display will show that the PIN code has been changed 35 Doc Ref DM 869 Rev 1 Error Chang 36 Back If the old password was incorrect the display will show that the PIN code is invalid If the new PIN code and the verification PIN code were different the screen will show that an error has been made Doc Ref DM 869 Rev 1 54 323 DM Number
8. accessible if Roaming PIN is enabled for the extension To Define the Function keys From the Phone Settings menu select Redefine Keys Note Selecting the Reset All Keys option will return all keys to their default setting factory set as shown on the diagram above The display will show the current settings for each of the 16 programmable keys Use the TL keys to scroll through the list Note The LED of each key will light as the cursor points to the key number Press the lt Select gt key when the cursor is alongside the key to be redefined The display will list the programmable functions available to the extension Use the TL keys to scroll to the required function Press the lt Select gt key The display will show the key number with the new setting Press the lt Back gt key to return to the Define Function Keys menu Doc Ref DM 869 Rev 1 Notes When assigning a function key as a Speed Dial Key the display will list all entries in the Personal Address Book Select the one to be stored under the key When that key is pressed the telephone will automatically access line and dial the stored number When assigning a function key as a Central Speed Dial Key the display will list all entries in the Common Address Book Select the one to be stored under the key When that key is pressed the telephone will automatically access line and dial the stored number If the user programs a key w
9. call is not answered within 30 seconds the call is cleared and the extensions stop ringing If all the extensions programmed to ring are busy the door phone extension will receive 3 seconds of Busy tone after which the call is cleared DOOR PHONE EXTENSION Key If one of the programmable keys has been configured as the EXTENSION key for the door phone extension the door can be opened by pressing this key when a call has been established with the door phone The LED on the key will flash slowly to indicate that the door is opening Door opening dialling code As well as being able to open the door while on a call to the door phone see above any extension user can also open the door by dialling the door opening code 78 26 Doc Ref DM 869 Rev 1 24 Dialling Code Table The Forum Phone 320 can also access the system features using the dialling codes listed below Note In the table below x extension number ii index code g extension group t telephone number m ringing mode L Line RA Roaming Account RP Roaming PIN FEATURE CODE To call extension X X To access aline 9 Line Access Group 91 to 98 Redial 5 Dial entries Common Address Book 4000 to 4199 Dial entries Personal Address Book 800 to 849 Park Call 74 Retrieve Parked Call from an extension 75 X Unpark a Line 9 L Unpark an extension 9 X Universal Pick up 719 Directed Pick up 71X Directed Pick off 71X Call Transfer Explici
10. key programmed e Pressing the CONFER key will establish a conference between a held call and the call in progress e While the conference is in progress the LED of the CONFER key will be lit e Pressing the CONFER key while the LED is lit will terminate the conference and establish a two party call with the second party while putting the first call into Hold 14 To Divert Incoming Calls Incoming calls to a Forum Phone 320 can be diverted at various stages in the call and to various destinations as shown below Type Of Divert Destinations Divert to an Extension Divert All Calls Divert to Voice Mail Divert On Busy Divert to External Number Divert On No Answer Not available for Divert On Busy Divert to an Entry in the Common Personal Address Book Not available for Divert On Busy If there are no entries in the Address Books these options will not be displayed Divert all Calls Pressing the DIVERT key on the Forum Phone 320 automatically selects Divert All Calls The options for diverting the calls are shown on the display Use the 4 keys to scroll through the options and when the cursor is alongside the required option press the lt Select gt key e Select Extension List from options The list of internal extensions will appear on the display e Use the 4 keys to scroll to the extension that is to receive the diverted call e Press the lt Select key When the phone is idle the third line of the dis
11. list of calls currently parked e Use the TL keys to scroll through the list and press the lt Select gt key to retrieve the call Menus av UnPark PARK Key Ifthe Forum Phone 320 has a PARK key programmed calls can be parked and unparked by pressing the key The LED will light up to indicate that there is a call parked at the user s extension To retrieve the call from any other telephone e g analogue S Bus dial 75 followed by the number of the extension that parked the call Call Park Time out To prevent calls being abandoned or lost in the PARK state there is a programmable timer that sets the maximum time a call can be parked on the system By default this is set at 180 seconds If the Call Park Timer expires before the 16 i F P call is retrieved the parked call will ring a back the extension that parked it ons TL Answer e Press the lt Answer gt key or lift the handset to answer the call 5 Fri 07 12 02 To broadcast a page e Press the key twice The right key will s TY Phone Bk change from lt Phone Book gt to lt Paging gt e Press the lt Paging gt key The three paging options are displayed e Use the 4 keys to scroll to the required option e Press the lt Select gt key 10 Doc Ref DM 869 Rev 1 12 Handset If All Devices or a PA Port is selected the display opposite will not appear If page Forum Phone 320s is selected there is a
12. lt Accept gt key Note If a diversion to an External Number has previously been set this number will appear on the display When the phone is idle the third line of the display will show the number to which calls are diverted Note The LED of the DIVERT key will be lit To remove the divert e Press the DIVERT key once the LED will be extinguished To set Divert No Answer e Press the lt Menu gt key when the Forum Phone 320 is idle e Select Call Diversion e Use the 4 keys to scroll through the options e the lt Select gt key when the Divert No Answer option is reached The current setting will be ticked By default Divert No Answer is disabled To enable Use the key to move the cursor Press the lt Select gt key to enable Use the 4 keys to select the destination option Press the lt Select key to set Divert No Answer allows calls to be diverted to Another extension Voicemail An entry in the Personal Address Book An entry in the Common Address Book An External Number Note If there no entries in the Address Books these options will not be displayed For details of selecting Address Book entries and entering External Numbers see Divert All Calls section above Divert No Answer is now set Any internal or external calls ringing the extension that are not answered within a pre defined time will be diverted to the selected number To cancel the diversion
13. the 16 function keys it can be called directly by pressing this key The handsfree function will be switched on and the display will show the status of the call The call can be ended at any time by replacing the handset or pressing the Speaker or lt Endcall gt key To make an external call from the Forum Phone 320 With the telephone idle lift the handset or press the SPEAKER key Internal dial tone will be heard and the display will show Internal Dialling e Dial 9 or select a line using the pre Options av Cain ciel programmed keys e Dial the number the digits will a l dial ling appear on the display as they are 01669 dialled s av Cancel To make a call using a Speed Dial key If one of the function keys has been programmed as a Speed Dial key pressing this key will automatically seize the line switch on handsfree and dial the programmed number The display will show the status of the call The call can be ended at any time by replacing the handset or pressing the Speaker or lt Endcall gt key To make an external call using a Line key If one of the function keys has been programmed as aLine key pressing this key will automatically seize the line and switch on the handsfree facility The required number can be dialled and the display will show the status of the call The call can be ended at any time by replacing the handset or pressing the Speaker or lt Endcall gt key 4 Doc Ref DM 869 Rev 1 To mak
14. 13 Conference Calls A conference is a call in which there are three parties connected together at the same time A Forum Phone 320 can hold a conference with Two internal extensions Two external lines One internal extension and one external line To initiate a conference call while on an external or internal call Dialling On Hold av Cancel Place the call on hold by pressing the HOLD key Dial the number to initiate the second call e g internal extension 13 When connected to the second party press the lt Options gt key Use the 4 keys to scroll and select the Conference option All parties are now in conference There are different ways to terminate the conference call If either of the two parties involv ed in the conference call clears down the conferencing extension will revert to a two party call with the remaining party By replacing the handset the second party will be cleared the conferencing extension will ring and when answered a two party call will be established with the first party Pressing the lt UnConfer gt key will put the first call in hold and establish a two party call with the second extension Pressing the lt Options gt key displays the following 12 End Conference Call See pressing the lt UnConfer gt key above End Current Call which ends both calls Doc Ref DM 869 Rev 1 CONFERENCE Key 1 the Forum Phone 320 has a CONFER
15. be heard to demonstrate the new volume setting Doc Ref DM 869 Rev 1 To set the new volume level Press the lt Select key Replace the handset when prompted by the display Speaker Volume The volume is adjusted in steps of 5 Each step is represented by a character position on the second line of the display and the setting is shown in the top right hand corner of the display Speaker Volume ii To increase the volume Press the T key To decrease the volume Press the As the volume is altered a short burst of tone will be heard to demonstrate the new volume setting To set the new volume level Press the lt Select key Press the lt Back gt key to return to the Phone Settings menu Headset Volume The volume is adjusted in steps of 5 Headset Volume Each step is represented by a character position on the second line of the display and the setting is shown in the top Select aq ft right hand corner of the display To increase the volume Press the T key To decrease the volume Press the key As the volume is altered a short burst of tone will be heard to demonstrate the new volume setting To set the new volume level Press the lt Select gt key Press the lt Back gt key to return to the Phone Settings menu Note The screen opposite will appear if N o Headset Connected there is no headset connected to the phone Back 31 Doc Ref DM 869
16. d Redial Last Number can be activated by lifting the handset and dialling 5 The system will automatically access an external line and redial the last external number To make a call using numbers from the Phone Book The Forum Phone 320 has access to three Address Books and by using the Phone Book feature can make a call to any of the numbers stored in these lists Personal Address Book Contains the numbers entered by the user either at their own extension using the Forum Phone 320 or through Browser Based User Programming These numbers are only accessible from the extension at which they were entered For details of how to create modify and delete entries please refer to Section 4 1 16 5 Doc Ref DM 869 Rev 1 Common Address Book Contains numbers common to all extensions on the system The numbers are programmed by the system administrator through Browser Based Programming System Settings System Maintenance programming mode or the administration Forum Phone 320 Extension 11 These entries are accessible from any of the extensions connected to the system Extension List Gives access to the numbering plan for internal extensions groups To enter into lt Phone Book gt e Press the lt Phone Book gt key to fw i 2 enter e Use the N keys to scroll through the list e Press the lt Select key for the required option PHONE BOOK Key The Phone Book function may be stored under a programmable key giving one touch acces
17. e call using Last Number Redial The Forum Phone 320 can store details of up to the last ten external numbers dialled from the extension Using the Redial Last Number feature allows the user to select a number from the list to redial 25 Fri 07 12 02 To redial a number ension 15 2 e Press theT key once lt Redial gt ugs tv Redial appears on the display e Press the lt Redial gt key A list of up to the last 10 external numbers dialled appears on the display starting with the last number dialled e Move the cursor with the TL keys until it is alongside the number to be redialled e Press the lt Select gt key twice or lift the handset to dial entry Note The lt Redial gt key will only appear if at least one external call has been made from the extension To make a call using the REDI AL key If one of the programmable keys the Forum Phone 320 is configured as a REDIAL key a call can be redialled as follows e Press Redial while the Forum Phone 320 is idle the redial list will be shown on the display e Use the Tl keys to select the required number e Press the Redial key again or lift the handset the system will automatically select a line and redial the number Pressing the Redial key with the handset off hook or the handsfree mode activated automatically selects a line and redials the last number To redial the last number using the keypad If the Forum Phone 320 does not have a REDIAL key programme
18. e CLI Call line Identification information to line when making the call CLI Option store the number under a function key allowing one touch dialling from that key Function Option To enter the advanced options menu Once a name has been entered the screen opposite will be shown e Press the lt Yes gt key If no changes to the advanced options are required press the lt No gt key to exit the new entry will be saved There are three settings available External CLI Function Key External Option Selects the line group that the system will try to access when dialling the entry By default the external option is enabled 9 is ticked e Use the 4 keys to move to the required setting and press the lt Select gt key The options are Disabled Off by choosing Off the number will be treated as an internal number by the system or Set Line Access Groups 91 94 e To return to the previous screen press the lt Back gt key CLI Option Selects whether or not the Calling Line Identification is sent to line Restricted The CLI is not sent out to called parties Presented The CLI is sent out to called parties By default the CLI option is set to Presented e Use the 4 keys to move to the required option and press the lt Select gt key e To return to the previous screen press the lt Back gt key 23 Doc Ref DM 869 Rev 1 22 Function Key Option To store th
19. e entry under a programmable key There are 16 programmable keys Use the 4 keys to scroll to the required key e The LED of the key to which the cursor is pointing will be flashing Press the lt Select gt key to set To return to previous screen press the lt Back gt key To edit an entry in the Personal Address Book Only codes which have numbers assigned to them will be shown on the list e Use the 4 keys to scroll and press the lt Select gt key to access the entry The attributes that can be edited are Name Number External CLI Function Key To select the attribute required e Press the lt Select gt key Proceed as above in Personal Address Book Create a New Entry Only codes which have numbers assigned to them will be shown on the list e Use the 4 keys to scroll to the required entry e g code 802 e Press the lt Delete gt key The name and the number of the entry stored under code 802 will be displayed e Press the lt Yes gt key to delete the entry e Press the lt No gt key to return to the previous window without deleting the entry Programming the Common Address Book This feature allows up to 200 commonly used numbers to be stored in the Common Address Book for the system These numbers can be called directly either by dialling a short code or by using the Phonebook option on any telephone connected to the system Note Programming the Common Address Book can only be carried out fr
20. e last 10 missed calls 10 dialled calls and 10 received calls for each extension equipped with a Forum Phone 320 If more than 10 calls are missed dialled or received the earliest entry for each will be overwritten To view and dial a new Missed Call entry 0 7 1 2 O 2 Following an unanswered incoming call the LED of the MESSAGE key will flash to show 01 missed calls the number of calls missed Phone B will be shown on the display Pressing the MESSAGE key will display the Missed Calls list Note If the voice module is fitted and there are any unread Voice Mail messages pressing the MESSAGE key when the LED is flashing will access the Mailbox option instead of the Missed Calls list If the telephone number of a missed call matches an entry in the Personal or Common Address Book then the name of the entry will be shown instead of the number If the unanswered incoming call does not present a number to the network the entry in the list will show the text Unknown Note It is not possible to dial this type of entry e Use the TL keys to scroll to the required entry e Press the lt Select gt key to view When a Missed Call is selected the following options are available Call the number View the time of the call Save the number into the Personal Address Book Delete the entry from the list Selecting Call will automatically access an external line and make a call to the selected number
21. extension becomes free the system will first ring the extension that set the call back and when that extension answers the system will ring the called extension To set a call back e g on extension 12 e On receiving busy tone press the lt Options gt key e Scroll down when the cursor is alongside Callback e Press the lt Select gt key Success tone will be heard confirming that the Callback feature has been set The Forum Phone 320 will return to idle When Extension 12 becomes free the S E Options S extension that set the Callback will start to ring Ringing When the handset is lifted or the SPEAKER Vv key pressed ringing tone will be heard and Select T Cancel Extension 12 will start to ring CALLBACK Key Ifthe Forum Phone 320 has a CALLBACK key programmed pressing this key once while hearing busy tone while calling another extension will set callback Intrusion If when calling another extension busy tone is heard a Forum Phone 320 user can intrude on the busy extension Alert tones will be given to indicate that another extension is about to intrude The ability for an extension to intrude has to be enabled in system programming by the installer or system administrator To intrude on a busy extension e When busy tone is heard press the lt Options gt key Cancel e Scroll down using the TL keys Intrude call e With the cursor alongside I ntr
22. f DM 869 Rev 1 8 Abandoning call on Hold If the telephone returns to idle when there is a call on hold the held call will ring the extension as indicated below The display will show Returning From Hold The call can be answered by pressing the lt Answer gt key lifting the handset or pressing the SPEAKER key To transfer a call e Place the existing call on hold e Dial the extension to receive the transferred call e g extension 18 For an Unannounced transfer e hearing ringing tone replace handset e held call will start ringing extension 18 For an Announced transfer e Wait for the extension to answer e Announce the transfer e Replace handset e held call is now transferred TRANSFER Key If the Forum Phone 320 has a TRANSFER key pressing this key instead of replacing the handset can transfer the call Parking a Call A call can be parked and retrieved at another extension To park the current call e the lt Options gt key e Select Park Current Call The call is now parked and can be retrieved from any other telephone connected to the system Options av 9 Doc Ref DM 869 Rev 1 10 11 To retrieve the call from another Forum Phone 320 ae 25 Peete acest 12 02 e Press key once the lt Unpark gt option will appear at the bottom right of the display e the lt UnPark gt key the display will indicate the
23. he lt Select gt key Proceed as above in Common Address Book Create a New Entry To delete an entry in the Personal Address Book Only codes which have numbers assigned to them will be shown on the list e Use the 4 keys to scroll to the required entry e g code 4002 e Press the lt Delete gt key The name and the number of the entry stored under code 4002 will be displayed e Press the lt Yes gt key to delete the entry e Press the lt No gt key to return to the previous window without deleting the entry 25 Doc Ref DM 869 Rev 1 23 If the system has a door phone fitted when the door button is pressed the system will ring the extensions that have been assigned to ring for the door phone To answer a door phone call orphone A Doorphone call will be shown on the Iling display of the Forum Phone 320 programmed to ring tions tl Answer e Press the lt Answer gt key to take the call or lift handset or press the Speaker Key An internal call is established between the Forum Phone 320 and the door phone extension e Press the lt Open gt key to unlock the door To end the call either e Replace the handset or press the SPEAKER key or press the lt Options gt key to go into the menu and press lt Endcall gt Note It is not possible to put the call on hold While the door is being opened the call can he cleared and the Foriim Phone 320 will Notes If the
24. he Common Address 24 Door Phones ft en elle DA Oe A ty 26 Di lling Code Table 5ss semaines pen ee ee tend ea ee 27 Forum Phone 320 Programming Guide 29 Gen ral nt ee RS ne nt ee RUE 29 Phone S ttingS 5n mn ne nn d en laos 30 2 Doc Ref DM 869 Rev 1 Simply using the context sensitive navigation keys and following the prompts shown on the display can access most of the features of the Forum Phone 320 This section of the guide however provides more detailed instructions on how to operate the System Phone Throughout this and the following sections the function of the left and right navigation keys will be shown in brackets e g lt Menus gt Note At installation extension 11 is set as the default administration phone 1 Answering a Call Incoming calls to the Forum Phone 320 are indicated in several ways tone caller sounds The LED flashes a Line or Extension key The LED alongside the SPEAKER key flashes The incoming call is shown on the display E 9 i z Internal Call The call can be answered by pressing the lt Answer gt or SPEAKER keys Options 1 Non cures or by lifting the handset Line 1 External Call The call can be answered by Calling pressing the lt Answer gt or SPEAKER keys 2 by lifting the handset Options Answer 2 Making a Call As well as n
25. ith a function that has already been assigned to another key then the first key will lose its original function and now appear on the display as Undefined Keypad Tones The Keypad Tones option allows the keypad tones to be turned on or off When enabled if a key is pressed a short tone is heard To change the setting e Use the TL keys to move between options Press the lt Select gt key when the cursor is alongside the required option Press the lt Back gt key to return to the Phone Settings menu Phone Software This option displays the revision number of the software installed in the Forum Phone 320 There are no configurable settings for this option Press the lt Back gt key to return to the Phone Settings menu Receive Page Call This option enables or disables the Receive Page Call feature If enabled the Forum Phone 320 will receive page calls from other extensions To change the setting e Use the TL keys to move between options Press the lt Select gt key when the cursor is alongside the required option Press the lt Back gt key to return to the Phone Settings menu 34 Doc Ref DM 869 Rev 1 Show Number The Forum Phone 320 user can select whether or not the Calling Line Identification CLI information line number is sent to line when an outgoing call is made To enable disable CLI select the Show Number option from the Phone Settings Menu To change the setting e
26. n option to page all Forum Phone 320s or just a specific extension PAGE Key Ifthe Forum Phone 320 has a PAGE key programmed pressing this key once will take the display directly to the paging options screen Pressing the PAGE key twice in quick succession also enables disables the Receive Page Calls feature The LED on the PAGE key will indicate whether this feature is enabled or not LED ON The phone will not receive page calls LED OFF The phone can be paged by other extensions Answering Page calls 15 If the Forum Phone 320 is being paged by ng another extension e g extension 15 the anv Re Suet Page can be answered by e Pressing the lt Answer gt key The Forum Phone 320 will be connected to extension 15 in handsfree mode Press the 4 key once The right key will change from lt Phone Book gt to lt Pick Up gt e Press the lt Pick Up gt key F The extension being called will be shown RIC u on the display e Press the lt Select gt key to pick up the call Note If more than one incoming call is ringing a list of ringing extensions will be shown on the display e Use the 4 keys to select the extension from which the call is to be picked up 11 Doc Ref DM 869 Rev 1 PICK UP Key If the Forum Phone 320 has a Pick Up key programmed a call can be picked up by pressing this key If more than one extension is ringing the list of ringing extensions will appear on the display
27. o be accessed Retrieve Held Call Book Call Pick Up Internal Paging Cancel Redial Last Number Held calls can be retrieved by e Pressing the HOLD key If there is more than one held call the first call held will be retrieved Alternatively selecting the Retrieve Held Call option or pressing the lt UnHold gt key as shown above gives access to the held call list from which the call to be retrieved can be selected The held call can also be retrieved by e Pressing the LINE key on which the call is being held the LED will be flashing Doc Ref DM 869 Rev 1 toggle between held calls Place existing call on hold Make a second call e g an internal call to extension 18 Once connected this call can also be put into hold by pressing the HOLD key Internal dial tone is heard and the display shows that there are two calls on hold TO TOGGLE BETWEEN HELD CALLS Press the HOLD key to return to the first call held To replace the first call in hold and return to the second call press the HOLD key twice This operation can be repeated to toggle between the calls Held Call List When more than one call is on hold pressing the lt UnHold gt key displays a list of held calls Use the TL keys to toggle between the held calls With the cursor alongside the call to be accessed press the lt Select gt key to speak to that caller 8 Doc Re
28. om an extension that has Operator Functionality enabled Default Extension 11 To enter the Common Address Book e Press the lt Menus gt key e Press the lt Select gt key while the cursor is alongside the Common Address Book option 24 Doc Ref DM 869 Rev 1 To Enter Modify or Delete an entry To create a new entry Common Address Book Options will be displayed e Press lt Select gt to create new entry Although not shown when programming the entries will be stored sequentially using the codes 4000 to 4199 inclusive e Enter the telephone number e correct any errors the W keys can be used to move the cursor to the right e The incorrect digit can then be deleted using the lt Delete gt key e When the entry is correct press the lt Next gt key e Enter name to identify the number eg for M press digit 6 once for i press digit 4 three times etc e correct any errors the 4 keys can be used to move the cursor to the right The incorrect digit can then be deleted using the lt Delete gt key e When the entry is correct press the lt Next gt key To edit an entry in the Common Address Book Only codes which have numbers assigned to them will be shown on the list e Use the 4 keys to scroll and press the lt Select gt key to access the entry The attributes that can be edited are Name Number External Function Key To select the attribute required e Press t
29. ormal dialling i e entering digits once the line has been selected the Forum Phone 320 allows the digits to be pre dialled before the line is accessed This allows the user to check the number before going off hook by lifting the handset or pressing the Dial or SPEAKER keys To make an internal call extension to extension group from the Forum Phone 320 11 25 Sat 0 7 1 2 2 With the telephone idle to make an Extension 15 internal call lift the handset or press the SPEAKER key Menus Phone Bk Internal dial tone will be heard and the display will show Internal Dialling Dial the extension group number required e g 18 Internal Dialling Note If Direct Line Selection is enabled for the extension external dial Options tv I tone will be heard when the extension goes off hook by pressing Hold you will hear internal dial tone 3 Doc Ref DM 869 Rev 1 The display shows the name number of the extension group being called and the status of the call i e Ringing This will change briefly to Connected when the called party answers after which a call timer will be shown The call can be ended at any time by tn 18 90 1 6 e Pressing the lt Endcall gt tions Tv 1 e Replacing the handset or pressing the SPEAKER key to clear the call completely To make an internal call using the programmable function keys If the extension to be called has been programmed under one of
30. play will show the extension to which calls are being diverted All calls will now be diverted to the selected extension Note The LED of the DIVERT key will be lit To remove the divert e Press the DIVERT key once the LED will be extinguished 13 Doc Ref DM 869 Rev 1 divert to Voice Mail To divert to the Common or Personal Address Books 14 e Select Voice Mail from the options The Forum Phone 320 will show that call diversion is set to Voice Mail All calls will be diverted to the voice mailbox Note The LED of the DIVERT key will be lit To remove the divert e Press the DIVERT key once the LED will be extinguished e Select the Common or Personal Address Book option e Search command will appear the display e Enter the letters of the name to be found e display will show all entries beginning with those letters e Scroll through the entries using the keys e Press lt Select gt when the curser is pointing to the required entry When the phone is idle the third line of the display will show the entry to which calls are diverted Note The LED of the DIVERT key will be lit To remove the divert Press the DIVERT key once the LED will be extinguished Doc Ref DM 869 Rev 1 To divert to an External Number 15 e Select External Number from the options e Enter the number to which calls are to be diverted e the
31. ress the lt Accept gt key The Forum Phone 320 will return to idle and the display will show the Roaming User 07 12 number 15 Calls can now be made using the profile of User Phone 10 Note The Roaming PIN user profile will automatically become inactive after a pre determined time or the user can log out by entering the Roaming PIN menu and selecting Disable 21 Doc Ref DM 869 Rev 1 21 Unsuccessful log in to Roaming PIN Each Roaming PIN user is allowed three attempts to enter the log in information correctly after which the user number will be disabled for one hour During this time the Roaming PIN will not be usable at any extension If the user tries to log on the display shows that the user number is suspended e the lt Back gt key to exit ROAMING Key If one of the function keys has been programmed as a ROAMING key pressing this key will initiate Roaming PIN log in and the user will be prompted to input a user number and PIN While Roaming PIN is activated the LED on the key will be lit Pressing the key while the LED is on will log the user out of the Roaming PIN feature Programming the Personal Address Book This feature allows up to 50 commonly used numbers to be stored in the Personal Address Book for the Forum Phone 320 These numbers can be called directly either by dialling a short code or by using the Phone book option on the Forum Phone 320 The numbers stored in
32. s to the Phone Book feature To make a call from the Personal or Common Address Books To search for an entry e Enter the letters of the name e All the entry names starting with these character will be displayed e Use the AV keys to scroll through the list For example to search for Harry J ones e Enter character by pressing digit 4 twice e To call the entry press the lt Select gt key A line will be seized automatically and the call established The call can be cleared at any time by pressing the lt Cancel gt key 6 Doc Ref DM 869 Rev 1 To make a call from the Extension List When the Extension List is selected a list of available extensions will be displayed Any names assigned to the extensions will be shown To call an extension e Use the TL keys to scroll through the list e To call the entry press the lt Select gt key The system will make an internal call to the selected extension Press the lt Cancel gt key to clear call To put a call on hold While on a call e Press the HOLD key e The LED of the HOLD key will light up The call has been put in exclusive hold i e it can only be retrieved from the extension that held it Internal dial tone will be heard If the held call is an external call the LED associated with that line will be flashing at your extension Pressing the lt Options gt key while holding a call enables the following features t
33. t at dial tone with two calls on hold 72 Conference at dial tone with two calls on hold 73 Directed Page 77 X Page PA Port 77 Universal Page 77 Answering a Universal Page 76 Answer a Page from an extension 76X To call an Extension Group 80 89 Door Opening Code 78 To access Voice Mail 99 Break out of Voice Mail Transfer call to Mailbox at ring back tone 99 Call Back at busy tone 5 Intrude at busy tone 79 USER PROGRAMMING OPTION CODE Divert All Calls to an extension 21 X Divert All Calls to Voice Mail 21 99 Divert All Calls to an external number 210 t Clear Divert All Calls 21 Divert on No Answer to an extension 61 X 61 99 610 t Divert on No Answer to Voice Mail Divert on No Answer to an external number Divert on No Answer to an extension after S seconds 61 X S Clear Divert on No Answer 61 Divert on Busv to an extension 67 X Divert on Busv to Voice Mail 67 99 Clear Divert on Busy 67 Do Not Disturb 62 Clear Do Not Disturb 62 27 Doc Ref DM 869 Rev 1 Program entries in Personal Address Book lt ii gt lt t gt Clear entry in Personal Address Book lt ii gt Manual Dav Niaht Switch 07 lt m gt CLI Restriction 30 CLI Presentation 31 Program PIN Code 70 PIN PIN Chanae PIN code 70 OLD NEW NEW Clear PLN Code eC __ 7O PIN __ Activate Roaming PIN 68 RP Deacti
34. the Personal Address Book are only accessible from the extension at which they were programmed 25 Fri 07 12 02 tension 15 To Enter the Personal Address Book e Press the lt Menus gt key nus Phone B k e Press the lt Select gt key while the cursor is pointing to the Personal Address Book option To create a new entry Personal Address Book Options will be displayed e Press the lt Select gt key to create a new entry Although not shown when programming the entries will be stored sequentially using the codes 800 to 849 inclusive e Enter the telephone number e correct any errors the W keys can be used to move the cursor to the right e incorrect digit can then be deleted using the lt Delete gt key e When the entry is correct press the lt Next gt key e Enter a name to identify the number eg for M press digit 6 once for i press digit 4 three times etc e correct any errors the 4 keys can be used to move the cursor to the right The incorrect digit can then be deleted using the lt Delete gt key e When the entry is correct press the lt Next gt key 22 Doc Ref DM 869 Rev 1 Advanced Options Usually it is only necessary to program the number and name for the Phonebook entry but the system also allows the user to select line group that the system will access when dialling the number External Option enable or disable the system for sending th
35. ude Callback call press the lt Select gt key Select av Exit re e The busy extension will receive Alert tones k z i i b k cald e Pressing the lt Intrude gt key will SAITO av Intrude intrude on the call in progress 19 Doc Ref DM 869 Rev 1 19 INTRUDE Key Ifthe Forum Phone 320 has an INTRUDE key programmed pressing this key once while hearing busy tone while calling another extension will let you intrude on the call Day Night Changeover The system can be programmed so that incoming calls ring different extensions or groups of extensions at different times of the day e g after hours all calls ring a night service extension These changeovers will take place automatically but can be overridden by an extension provided that extension has Operator Functionality enabled in system programming Normally only the system administrator or reception extension would have this facility programmed Note At installation Extension 11 is automatically set as the default administration phone and Operator Functionality will be enabled When the Forum Phone 320 is idle e Press the lt Menus gt key e Use the 4 keys to scroll through the options e With the cursor alongside Day Night Changeover press the lt Select gt key A list with the available ringing modes will be shown with the current option ticked e Use the 4 keys to scroll e Press the lt Select gt key to set the ringing mode e Press the lt Back gt ke
36. vate Roaming PIN 68 Select an external line and activate CLIP for one call only 0 31 Select an external line and activate CLIR for one call only 0 30 28 Doc Ref DM 869 Rev 1 25 25 1 Forum Phone 320 Programming Guide General User programming allows Forum Phone 320 users to tailor the features and settings of the Forum Phone 320 to suit their own ways of working The following options can be accessed and changed by pressing the lt Menus gt key when the Forum Phone 320 is idle Personal Address Book Call Diversion Mailbox Settings Phone Settings Operator Functionality Calls List Roaming PIN Ringing Volume Handset Volume Speaker Volume Headset Volume LCD Display Contrast Change Language Define Function Keys Keypad Tones Phone Software Receive Page Calls Show Number Change PIN Number Redial Last Number Call Filtering Conference Call Intrude Call Call Pick Up Park Current Call Phone Book Internal Paging Transfer Call Call Back Forward Recall CLI Restriction Roaming Pin Any Line Extension Key Line Key Speed Dial Key Central Speed Dial 29 Doc Ref DM 869 Rev 1 25 2 Notes Only available when the system is equipped with voice module TF Only available if the extension has been enabled for Operator Functionality in system programming KEX Only available if the extension has been assigned a Roaming PIN in system programming Phone Settings
37. y to return to menu When the phone is idle the current ringing mode will be displayed Note Day Ringing mode will not be displayed Operator Functionality key If a feature key has been programmed as a Call Filtering key pressing this key will toggle between the ringing modes The LED on the key will be OFF when the current mode is the default mode i e Day Ringing and will be ON when any of the other ringing modes are set 20 Doc Ref DM 869 Rev 1 20 Roaming PIN Calls made from an extension are subject to the level of access that has been assigned to the user of that extension The level of access defines the types of call the user is permitted to make i e internal calls only internal and external local calls only etc The Roaming PIN feature allows a user to enter a PIN code at another extension where that telephone will take on the Roaming PIN profile for a period of time Individual extensions need to be enabled in system programming to be able to accept a Roaming PIN The system installer administer will issue Roaming PIN and user numbers e Press the lt Menus gt key e Use the TL keys to scroll through the options 0o7 12 0 e When the cursor is alongside the Roaming PIN option e Press the lt Select gt key To log in to Roaming PIN e g as User 10 e Use the TL keys to move the cursor e Press the lt Select gt key when the cursor is alongside Enabled e Enter user number and Roaming PIN code e P
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