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Troubleshooting Guide

1. Error Code Problem Description Corrective Action Offramp security error Confirm that the specified fax numbers are registered in the address 3C60 3C62 book of the equipment If not register the fax numbers in the address book and ask the sender to resend the Email with the correct fax numbers Power failure Confirm that the job is recovered or not If not ask the sender to resend 3C70 i the Email Destination address error Ask your administrator whether the DNS and mail server settings are 3D10 correctly set If they are correctly set ask the sender to confirm that the destination address is correct Exceeding maximum offramp destinations Ask the sender to specify up to 40 destinations for one offramp gateway 3D20 job The equipment cannot perform the offramp gateway transmission for more than 40 destinations 3D30 Fax unit is not installed Make sure that the Fax unit is installed or connected correctly POP3 server communication error Ask your administrator whether the POP3 server address is correctly set 3E10 and whether the POP3 server works properly If SSL is enabled make sure that SSL port number is correctly set POP3 server communication timeout Ask your administrator whether the POP3 server works properly and the 3E20 LAN cable is connected to the server 3E30 POP3 login error Ask your administrator whether the POP3 user name and password are Set correctly 3E40 POP3 login type error Ask your adm
2. sss eee 68 Cannot change settings on the Fonts tab and the Configuration tab sss 68 The scanned image of a black and white original is printed in the full color mode seen 68 Network Connection Problems ccccccccceeeeeeeeeeeeeeeeeeeeeeeee eee e snes sees s eee nennt nnn tnnt 69 Cannot print with the equipment network connection problems sse een 69 Cannot print with SMB print aiios oen nette ze tha Ep EE EE E Rb E LE a boe sinas Eisini Ioab eua cer hen Supe diee need 69 Cannot print properly with AppleTalk print ssseseeseeeeeeenenn menm nnnm nene enne nnns 69 Glient Problems eren eese eret erreur ana Feux apa da pee YER e Ey Seeha Paaie Aa aan aeaa ane arad Eae at Saue 70 Checking he client status e pe oes 70 Hardware Problems ivvesccecveceneecovevsscuesscecusvesveshvestevesseuessveetteeusesudeshevsstecessndveseavesnatyeaes 71 StartUp PAGS not printed 3 2 rein tete LER EIER DH LER Ee eR Age eta ute Reate bee pi ix pee cenessunes Sa espe t ipee 71 Print jobs not output reete edicere tere entered canes ted ee dede eren de ee tend sone diete 71 Print Job Problems This section describes how to clear the print jobs errors E Clearing print job errors Problem Description A print job error occurs and JOB STATUS blinks when the paper specified by the computer is not set in the drawers of the
3. 2D62 your administrator to check whether the IP address or path of the server is correct Also make sure that the Server is operating properly 2D63 Specified network path is invalid Check destination Make sure that you specify the correct network folder path and retry the scan Logon to file server failed Check user name and Make sure that you specify the correct user name and 2D64 password password to logon the file server or you specify correct file server Then retry the scan 2D65 There are too many documents in the folder Failed in Delete the data in the local storage folder in the creating new document equipment and retry the scan 2D66 Failed to process your job Insufficient storage space Delete the data in the destination folder in the equipment and retry the scan 2D67 FTP service is not available Ask your administrator whether the FTP service is configured correctly 2D68 File Sharing service is not available Ask your administrator whether the SMB protocol is enabled 2DA8 The HDD is running out of capacity for the shared folder Delete the unnecessary data in HDD 2DCO Job canceled Job was canceled 2DC1 Power failure occurred Make sure that the power cable is connected properly and it is inserted securely Resend the job Store to e Filing space 2A10 Failed to acquire resource Retry the scan 2A20 System fatal error Turn the power OFF and then ba
4. 2C40 Failed to convert image file format When this error occurs by converting the Slim PDF format retry the scan If the error still occurs specify the general PDF format When this error occurs by converting other than the Slim PDF format turn the power OFF and then back ON Then retry the scan If the error still occurs contact your service representative 2043 Encryption error Failed to create a file If the error still occurs after retrying turn the power OFF and then back ON Then retry it 2044 Creating a file was not allowed Creating an unencrypted file was not allowed Configure the encryption settings and retry the failed job To create an unencrypted file consult the administrator 2C61 Failed to read Address Book Turn the power OFF and then back ON Retry the job in error Reset the data in the Address Book and retry it If the error still occurs contact your service representative 2C63 2C64 Invalid Domain Address Ask your administrator to set the IP address 2C65 2C66 2C69 Failed to connect to SMTP server Make sure that the SMTP server is correctly working or the SMTP server address has been set correctly 2C6A Failed to send E Mail message Turn the power OFF and then back ON Retry the scan If the error still occurs contact your service representative 2C6B Invalid address specified in From field Ask your administrator to check the S
5. Saveas File 2D10 2D12 2D13 2D20 2D22 Illegal Job status Turn the power OFF and then back ON Retry the scan If the error still occurs contact your service representative 2D11 Not enough memory for saving the scan job Wait for a while and retry the job If the error still occurs turn the power OFF and then back ON and retry it 2D14 An internal error occurred Turn the power OFF and then back ON and retry the job If the error still occurs contact your service representative 2D15 Exceeding maximum file capacity Divide the file into several files or retry in a single page format 2D30 Failed to create directory Make sure that the access privilege to the storage directory is writable and also the disk in the directory has enough space and then retry the job If more than one job is performed simultaneously the error may occur because the disk temporarily runs out of space In this case wait for a while and retry the job If the error still occurs turn the power OFF and then back ON and then retry it 2D31 2D33 Failed to create file Make sure that the access privilege to the storage directory is writable and also the disk in the directory has enough space and then retry the job If more than one job is performed simultaneously the error may occur because the disk temporarily runs out of space In this case wait for a while and retry the job If the error still oc
6. This icon indicates no staples are left in the Finisher P 54 Refilling With Staples Call for Service J Contact your service representative to have the equipment inspected Hardware Status Icons on TopAccess Device Tab 91 Error Messages When a message appears on the Device Tab of TopAccess see the table below for the corrective action TopAccess Message Corrective Action Front Cover Open Please Close Cover Close the front cover Paper Feeding Cover Open Please Close Cover Close the paper feeder cover Transfer Transport unit Open Please Close Cover Close the transfer transport unit Large Capacity Feeder Cover Open Please Close Cover Close the Large Capacity Feeder cover Drawer Open Please Close Cover Close the drawer Automatic Duplexing Unit Cover Open Please Close Cover Close the automatic duplexing unit cover Relay Unit Cover Open Please Close Cover Close the Bridge Unit cover Finisher Joint Cover Open Please Close Cover Close the Finisher joint cover Staple Door Open Please Close Cover Close the stapler cover Punch Unit Front Cover Open Close the Punch Unit front cover Lower Tray Delivery Cover Open Please Close Cover Close the lower tray delivery cover Lower Tray Front Cover Open Please Closer Cover Close the lower tray front cover Punch Unit Front Cover Open Please Close Cover Close the Pu
7. Printer Input Error Please Contact Service Technician Contact your service representative Expired scan documents deleted from share folder Expired documents are deleted automatically from the SCAN folder in the SHARE FILE folder Expired Sent Fax documents deleted from share folder Expired documents are deleted automatically from the TXFAX folder in the SHARE FILE folder Expired Received Fax documents deleted from share folder Expired documents are deleted automatically from the RXFAX folder in the SHARE FILE folder Scanned documents in shared folder deleted upon user s request Documents in the SCAN folder have been deleted by a user Sent Fax documents in shared folder deleted upon user s request Documents in the TXFAX folder have been deleted by a user Received Fax documents in shared folder deleted upon user s request Documents in the RXFAX folder have been deleted by a user Failed to delete file The file cannot be deleted from the shared folder Failed to acquire resource The file cannot be acquired from the shared folder Document s expire s in a few days There are documents to be deleted in a few days in e Filing Hard Disk space for Electronic Filing nearly full The hard disk has little disk space available Delete unnecessary documents to make the hard disk space Power failure occurred during e Filing restoring The
8. 3 Holding the green lever pull out the transport guide toward you Clearing a Paper Jam 19 Check the inside of the fuser unit for the hidden jammed paper when you cannot see it 1 Open the front cover of the equipment 2 Check if jammed paper remains inside the fuser unit through the window for checking for paper jams 3 Close the front cover of the equipment Turn the green dial and remove the paper coming out of the upper part of the fuser unit Turn the dial in a counter direction and remove the paper when the paper is jammed in the back of the fuser unit In this case remove the paper from the lower part of the fuser Return the transport guide to the front holding the green lever Check whether paper remains between the transfer belt and the fuser unit If so pull out the paper edges from the transfer belt side CAUTION mmm nuum o Grasp the front and rear of the paper and carefully pull it out Be careful not to cut yourself on the paper Be careful not to touch the transfer belt This could cause malfunctioning of the equipment or the poor imaging 20 Clearing a Paper Jam Turn the green dial and remove the paper coming out of the lower part of the fuser unit iym Ta N mmm e BS SE IM 9 Return the duplexing unit to
9. Special paper or thick 4 paper was attempted to be output in the lower receiving tray of MJ 1103 MJ 1104 Delete the failed print job select the appropriate tray for the paper and perform printing again Change from this mode Count over cannot store anymore The number of originals to be scanned has reached the limit of 1000 sheets during scanning The magazine sort or page number function is used Reduce the number of originals to be scanned to less than 1000 sheets and try it again READY CHECK SADDLE STITCH STAPLER Staple jam has occurred in the stapler of the Saddle Stitch unit Remove the jammed staples LQ P 43 Staple jam in the Saddle Stitch unit READY CHECK SADDLE STITCH STAPLER No staples remain in the stapler of the Saddle Stitch unit Refill the staples P 55 Refilling the Saddle Stitch unit staples READY CHECK STAPLER Staple jam has occurred in the stapler Remove the jammed staples of the Finisher LL P 42 Clearing a Staple Jam READY CHECK STAPLER No staples remain in the stapler ofthe Refill the staples Finisher LB P 54 Refilling With Staples READY HOLE PUNCH DUST BIN IS FULL The hole punch dust bin is full of paper punchings Remove the paper punchings LQ P 58 Cleaning the Hole Punch Dust Bin READY INNER TRAY FULL The receiving tray of the equipment is full of paper
10. Waste toner box replacing 110 INDEX FC 5520C 6520C 6530C OMEO080006B0 MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS Troubleshooting Guide F srupi05520c 6520c 6530c TOSHIBA TEC CORPORATION 2 17 2 HIGASHIGOTANDA SHINAGAWA KU TOKYO 141 8664 JAPAN GUALITY SERVICE R071220E8902 TTEC 2008 TOSHIBA TEC CORPORATION All rights reserved Ver02 2008 12
11. een IDEM A aT 71 Startup page not printed ssssssssssssssssssssssseneennrennn nennen nnne nemen nnne nnne 71 Print jobs not OUTPUT vices cocci cecidi aient Leeds edad e ddl edid d edd ed 71 Chapter 4 TROUBLESHOOTING FOR SCANNING SCANNING Problems iigiin anaana aiea ntt E ERE eie reet D e eset 74 Cannot E mail my SCANS 2 2 06 2 cesta tei te Lee eie ee bee e ce e re cert dd a 74 Cannot find the data saved in the shared folder sse 74 Chapter 5 TROUBLESHOOTING FOR e Filing e Filing Web Utility Problems eeeeeeeeeeneeeeneennennennnenen nennen nnn nnne nnn inier nnne 76 e Filing Web Utility terminates the session ssssen mee 76 Numerous sub windows repeatedly appear sssssssssssseeeee nenne nne ent 76 Displaying the items in the Contents Frame takes a long time 76 S Loco 77 Chapter6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Locating the Equipment in the Network cececeeeeseeeeeen eee eeeeeee eee eeeneeeeseasneeeeseeeeeeeeneeeeeees 80 Cannot locate the equipment in the network ssssssssssseeeem mn 80 Cannot locate the equipment with Local Discovery sssssssemme 81 Equipment does not respond to ping command sssssssssssseem 82 LDAP Search and Authentication Problems eese 83 Network shutdown occurs or touch panel dis
12. Check 1 CA and user certificate in both MFP and remote peer certificate timestamp and IPsec Certificate template should be valid 2 CRL DP server name is mapped in MFP s host table or DNS entry 3 Certificate against CRL IKEv2 Secret key Authentication failed Mismatch in IKEv2 Pre Shared Key Check the PSK in MFP and peer machine Falling Back to IKEv1 Remote machine is not supporting IKEv2 Going back to use IKEv1 ISAKMP SA unusable deleted Restart IPsec service on Peer and retry Crypto operation failed If Certificates are being used re upload the corresponding certificates using Security Services Restart IPsec Service on MFP Invalid key information Check IKE settings in MFP and peer CA not trusted Check the CA certificate in MFP and peer machine Check the CA certificate timestamp 94 Error Messages TopAccess Message Corrective Action Authentication Method mismatch Mismatch in IKE authentication type Check the Authentication type in MFP and peer IKE Version mismatch Mismatch in IKE version Check the IKE version in MFP and peer Encapsulation mode mismatch Check the IPsec mode Transport Tunnel in MFP and peer Peer IP Address mismatch Remote Traffic selector mismatch Check the destination address port in IPsec filter Local IP Address mismatch Local traffic selector mismatch Check the source address port in IPsec fi
13. comp 13 1G essa 8K 16K 16K R 305 457 l 320x450 320x460 8 Press the paper type button for the paper that is set in the drawer sj USER FUNCTIONS 2 PRPER TYPE ad N THICKNESS PLAIN S PLANI gt PLAIN2 S THICK1 gt THICK2 gt Tuicka P P R E ATTRIBUTE EEE H SPECIAL FAX l RETURN JOB STATUS Press the USER FUNCTIONS button to return to the basic menu and try copying or printing again Tip Paper jams could occur despite there being consistency between the type of paper in a drawer and the type registered for the drawer in the equipment This may be due to two or more sheets being fed together Take the paper out of the drawer fan the stack of paper well and put it back in Jam when printing from the FAX Turn off the main power switch Shutting down via the control panel is not possible in this case 40 Clearing a Paper Jam 2 Remove the jammed paper Pull out the drawer indicated in the message and remove all the paper from the drawer 4 Close the drawer and turn on the main power switch Check the paper type registered to the drawer indicated in the message by means of the drawer button on the touch panel COPY RERDY RDD PRPER Press JOB STRTUS button 1 e Coton mm NON SORT s BLACK EH zoom lt nwsuNG AUTO u 33 COLOR
14. equipment 2 STORAGE SETTINGS ve TEMPLATE SET S COPY REMAIN SI 1 RERDY Press JOB STRTUS button E FULL MALO m NON SORT oe toi at ORG gt COPY NON STAPLE e BLACK By zoom nwsHNG 333 AUTO COLOR 121 SIMPLEX TEXT PHOTO m Ej 2siven EZ QRIGINAL PROOF COPY IMAGE BASIC EDIT Corrective Action Clear the error following the procedure below To print by placing paper on the bypass tray 4 Press blinking JOB STATUS fy COPY REMAIN SET RERDY Press JOB STRTUS button e FULL 100 NON SORT COLOR ORG COPY NON STAPLE a BLACK EH zoom lt ANIsHING a AUTO bd 33 COLOR TE eee o FERRER SIMPLEX Usa ooa im Lc AUTO o E z ORIGINAL amp 2siDED B3 ORIGIN PROOF COPY JOB STATI 2 Place paper of the size specified with the computer on the bypass tray and press the START button Printing is performed Press JOB STATUS when printing has been completed 64 Print Job Problems To print by setting suitable size paper in the drawer 4 Press the blinking JOB STATUS d COPY RERDY REMAIN SET Press JOB STRTUS button 1 e FULL 100 NON SORT COLOR f BLACK eo By zoom S AINSHING s3 AUTO ical SIMPLEX TEXT PHOTO Ea 2siven EE ORIGINAL PROOF COP
15. 2 2 lier RAE teen teens 60 intetr ptiOn ied ioter E nnt EP bade descents 60 rough image diisi ester ibid ee dee een a eade nana ce 61 setting functions eee eee ce cece eeeeeeee cece ease iindern 60 SLAINS 12 22 niic dee deerat nile 60 streaked image ssssseesese 61 D Department code 2 2 tiun duele a 106 Document password sssssseeee 66 E e Filing Web Utility contents frame a anaana ni aaa aa a adane EErEE 76 error messages ni ei eip a ai e 77 session ends exer endo ees 76 Sub windows s aiina ta aaaea tti aradenn daaa aeae 76 Error COd S E 96 print jobs 4 eden tere ERO Pede ions 96 C e Di E 100 transmission and reception ssesseeeeeses 97 Error messages e Filing Web Utility 77 TOPACCESS 1 5 d ac la Pec a p dq ER Medie Ee ted 92 TOUGH panel 2 3 erar coser che cos teddies ee dee tent 8 F Fonts tab nn enel ete ea de re co Dece t dU i aded 68 H Hardware problems sese 71 Hole punch dust bin seessseseenenenn 58 l Icons on TopAccess ere EO EEIN E EEEE A ETE 91 roger 90 paper emply 3 55 eu rn ei MI INIM 91 paper jams dened Site eite teet acta 91 printer error 1 sedie edet ene dL 90 printer etTor 2 5 noe e PR pipe sie 90 staples empty eene ener ovei enc iuana a 91 toneremply 2 erect ect Repone E ETES 90 waste toner full 90 IPRS pribit ss ess cs oot tret pede Sra ite ERN n tors 8
16. E ENEEREERE TERT REX LSO Lc AUTO gt fag BE Eg 2s0e E29 QRIGINAL REMAIN SET PROOF COPY IMAGE BASIC EDIT 6 Place the same type paper as the type indicated in the message Printing resumes If you change the paper type again after printing has been completed make sure that the paper type placed in the drawer is the same as the type registered in the equipment for the corresponding drawer Tip Paper jams could occur despite there being consistency between the type of paper in a drawer and the type registered for the drawer in the equipment This may be due to two or more sheets being fed together Take the paper out of the drawer fan the stack of paper well and put it back in Clearing a Paper Jam 41 1 TROUBLESHOOTING FOR THE HARDWARE Clearing a Staple Jam When a staple jam has occurred in the stapler of the Finisher or Saddle Stitch unit clear the jam following the procedure below P 42 Staple jam in the Finisher P 43 Staple jam in the Saddle Stitch unit E Staple jam in the Finisher 1 Open the front cover of the Finisher 2 Remove the staple cartridge Lower the guide while holding the knob A Stapling area A CAUTION Do not touch the stapling area The actual needle point could cause you personal injury 4 Remove the jammed staples 42 Clearing a Staple Jam Holding the knob raise
17. Loosen the stack of paper well and set them again Sheets do not align when exiting Sheets are placed in the drawer with the wrong side up Check the printing side of the sheets and place them correctly Information about the printing side may be given on the wrapping paper of the sheets If you cannot find which side is the printing side try printing on both sides to see if the sheets align when exiting UNDEF indication appears instead of the paper size is placed indication on the drawer button of The paper unavailable for the drawer is placed Check whether the paper you set is available for the drawer For details refer to Chapter 1 of the Copying Guide the touch panel when the paper There are too much spaces between the paper and the side guide or the end guide Adjust the space between the paper and the side guide or the end guide in order not to take much spaces does not disappear even after paper is placed in the drawer The message indicating no paper Sheets placed in the drawer are not aligned Remove the sheets from the drawer align them and replace them The side and end guides do not match the paper size in the drawer Adjust the side and end guides to match the paper size When You Think Something Is Wrong With the Equipment 107 Regular Maintenance We recommend that you clean the following portions weekly so that the originals can alw
18. gt End access the property of the printer driver make sure that it is correct Printer Driver Problems 67 E Cannot print a job as expected using PS3 printer driver Problem Description When printing with the PS3 printer driver from the application that creates the PostScript code for printing such as Adobe Acrobat the following print options may not work correctly Manual Scale Print Paper Size Paper Type User Front Cover User Back Cover Interleave Pages Insert Pages Booklet Multiple Pages per Sheet All options from the Effect tab All options from the Image Quality tab Corrective Action Disable Use PostScript Passthrough in the PostScript Settings dialog box and print the document E Cannot change settings on the Fonts tab and the Configuration tab Problem Description The Fonts tab and Configuration tab are grayed out and their settings cannot be changed Corrective Action Users who do not have the privilege to change the printer driver setting cannot change the options in the Fonts tab and Configuration tab Please log on with the Administrator or a Power User ll The scanned image of a black and white original is printed in the full color mode Problem Description Full color printing is performed using four color toner when Auto is set for the Color box in the Basic tab menu of the printer driver When printing an image of a black and w
19. RON AE ERA a p eB d CIN ER eeu qu Ame EA Rea EE dine aine eds 18 Paper jam in the right side of the equipment ssssssssssseeeeennenen eem En AEAEE NEEN ennemi nnne rennen 18 Paper jamin the duplexing nit nsista ee esce doeet e Toten bete te end dete o ded dne nd 21 Paper jam in the Finisher and the Hole Punch Unit both optional se 22 Paper jam in the Saddle Stitch unit optional emnes 26 Paper jamin the receiving Unit cioe oaie stad dete dne EXC EAT e edd er ed Re pd dede depre e denos 30 Paper jamin the bridge nit 25 2 eiie tee dte iique dte ou etes qe tute gerdeqpid need itii eua 32 Clearing paper jams caused by a wrong paper size setting emen 33 Clearing paper jams caused by a wrong paper type setting sssse emen 38 Clearing a Staple Jam 2 aee idee rini ndn rii horse en ord RV d Ra Rd 42 Staple jam in the Finisher 5 12 clo n Li eder derit docet xodielce uta fe ee Ut eodd ea anes 42 Staple jam in the Saddle Stitch unit 5 eoi elie beeen sb eee e De er poene eeepc e edd 43 Replacing a Toner Cartridge iioii unraeee donis sesta Satriani dan Eo erre Fic Rr E E 46 Replacing a Near Empty toner cartridge emm ren nnne 49 Replacing the Waste Toner BOx eeeeeeeeeeeeeeeeeeeeeee eene nnn nnne nnnntnnnn nass snae nnne nnn 52 Refilling With Staples eee 54 Refilling the Einisher Staples s ree ertet e vd ene imas Ie ie oTi ders 54 Refilling the S
20. See the following section to fix the problem P 80 Locating the Equipment in the Network Check the NIC Configuration page Is the Unit Serial Number part of the device name Next Step u Contact your service representative 10 Check link activities on the port being used by the equipment and the integrity of the network cable hub or switch that connects the equipment to the network Replace any network components that you can tell or suspect are faulty End Locating the Equipment in the Network 81 E Equipment does not respond to ping command Problem Description The equipment does not respond to a ping command Corrective Action Check the network settings following the checklist below No Check Yes No Corrective Action 1 Confirm that the TCP IP protocol suite is installed on the client computer Next Step gu Refer to the networking section of your operating system documentation Look at the NIC configuration page and confirm that the TCP IP settings are correct Is the IP address entered and valid Are the Gateway and Subnet settings correct Next Step u Enter the correct TCP IP settings Reboot the equipment Check the NIC Configuration page that is printed out Are the TCP IP settings correct Next Step u The settings are not binding contact your service representative Try to ping the equipment again Did the equipment
21. Set up the Novell print service correctly service 5 Were the proper printer drivers installed Next Step 5 Refer to the Software Installation Guide to install the proper printer drivers 6 Isthe IPP port configured with the correct URL Next Step 5 Refer to the Software Installation Guide to configure the proper port 7 Can you see the equipment in Windows Network Next Step 5 Check that the SMB protocol is enabled in the Neighborhood client computers 8 Can you print to the equipment See the following section to fix the problem End gt 4 P 69 Cannot print with the equipment network connection problems Printing Problems Network Related 85 B Macintosh environment No Check Yes No Corrective Action 1 Is AppleTalk enabled on the equipment Next Step 5 Enable AppleTalk u 2 Are the IP address properties correctly set Next Step EY Set up the IP address correctly u 3 Isthe equipment available in the Chooser when Next Step EN Make sure that the AppleTalk zone is supported you click the LaserWriter 8 printer icon by the Macintosh client 4 Can you access any other network device from Next S Refer to your Macintosh networking the Macintosh computer ai tep gt documentation or contact Macintosh technical support 5 Can another Macintosh computer on the network Refer to your Macintosh networking print to the equi
22. Try the checklist below If the problem remains unsolved contact your service representative No Check Yes No Corrective Action 1 Is the LDAP server correctly running Next Step m Confirm that the LDAP server is correctly running gu 2 Is the LDAP server setting correctly set Enter the correct LDAP setting Re enter the End gt correct password carefully because it is displayed by asterisks E LDAP authentication takes a long time Problem Description It takes a long time to perform LDAP authentication on the touch panel Corrective Action Try the checklist below If the problem remains unsolved contact your service representative No Check Yes No Corrective Action 1 Is the LDAP server correctly running Next Step ES Check the LDAP server is correctly running gu 2 Is the LDAP server setting correctly set Enter the correct LDAP setting Especially re End gt enter the correct password carefully because it displays with asterisks LDAP Search and Authentication Problems 83 Printing Problems Network Related Among the several ways to use the equipment in the network the simplest one is to set the equipment in the TCP IP environment using a DHCP server to mutually assign IP addresses dynamically among devices Using the default settings also assures an easier network implementation although you may be required to customize the settings to accommodate the
23. and it is inserted securely Resend the job System fatal error Turn the power OFF and then back ON Retry the scan 2BCO If the error still occurs contact your service representative Failed to acquire resource Turn the power OFF and then back ON Retry the scan 2BC1 If the error still occurs contact your service representative Power failure occurred during restoring Make sure that the power cable is connected properly 2BDO de and it is inserted securely Resend the job 2BEO Failed to obtain the machine parameters Turn the power OFF and then back ON Retry the scan 2BFO Reached the maximum number of pages Reduce the pages and print again 2BF1 Reached the maximum number of documents Delete the documents from the boxes or folders 2BF2 Reached the maximum number of folders Delete the folders from the boxes Network Settings 2500 Syntax error command unrecognized Check whether the Terminal mail address and Destination mail address are correct Check whether the mail server is operating properly Turn the power OFF and then back ON Perform the job in error again 2501 Syntax error in parameters or arguments Check whether the mail server is operating properly Turn the power OFF and then back ON Perform the job in error again If the error still occurs contact your service representative 2503 Bad sequence of commands Check whether the mail server is operating properly Turn the power OFF and then
24. back ON Perform the job in error again If the error still occurs contact your service representative 2504 Command parameter not implemented Check whether the mail server is operating properly Turn the power OFF and then back ON Perform the job in error again If the error still occurs contact your service representative 2550 Mailbox unavailable Confirm that the destination Email addresses are correct Check the access privilege for the mailbox in the mail server 2551 User not local Confirm that the destination Email addresses are correct Check whether the mail server is operating properly 2552 Insufficient system storage File is too large for mailbox Confirm the mailbox size on the mail server Transmit again in text mode or with a lower resolution If the error still occurs divide the document and transmit again 2553 Mailbox name not allowed Check if there is an illegal character in the mail box name in the mail server Error Codes 103 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT Try the troubleshooting tips in this chapter when you think there is something wrong with the equipment This chapter also explains the daily care for the equipment When You Think Something Is Wrong With the Equipment eere 106 General operations idorra snygg cedit rec Ae en e eee ete I E i hee e EUR Hou 106 Originals and Pape lsc x ses as die
25. be modified from Active Directory Users and Computers Error Messages 93 TopAccess Message Corrective Action Active Directory Domain Clock Skew error due to difference in Time between Server and MFP The clocks need to be synchronized Please check whether SNTP is configured correctly on the equipment Active Directory Domain Kerberos Ticket has expired and cannot be used for Authentication Please confirm the validity period of the ticket set by the Kerberos server Please retry again after the fresh ticket is issued Active Directory Domain Verification of the Ticket has failed Please verify the user name and password and retry again If the problem persists please contact the administrator Active Directory Domain The Domain specified could not be found Please enter the correct domain name in network settings If the problem persists please contact the administrator for the correct realm name for your server Information Failed User Authentication Check Domain Name User Name Password SNTP Server Connect Error has occurred The equipment could not connect to the SNTP Server Check the SNTP settings No IKE proposal chosen Check the IKEv1 IPsec proposal parameters like encryption authentication algorithms DH group authentication methods in MFP and peer machine IKE Certificate Authentication failed Check 1 CA and user certificate in both MFP and remote peer certi
26. certis eee LR apre ote goce Enna te uen o Pa eg Tee hina cbs eet eee e gae edge su gate eo 107 108 Regular Maintenance When You Think Something Is Wrong With the Equipment If you think there is something wrong with the equipment check the following items Tips To see the functions of the equipment such as copy or print refer to their operator s manuals Copying Guide and Printing Guide respectively Checking the operations or procedures may help you solve the problems When you have what is not clear in operating the equipment or you think something is wrong with it the operator s manual for the function you are using will be helpful E General operations Problem Description Cause Corrective Action all The equipment does not work at The power cord is not securely inserted into the outlet Insert the power cord into the outlet until it comes to a stop on the touch panel No icons or signs are displayed The equipment is in the Energy Saver mode Press the START button or the ENERGY SAVER button to clear the Energy Saver mode Refer to the Quick Start Guide The equipment is turned off by the weekly timer Press the START button The touch panel is dimmed The contrast of the touch panel is adjusted lower Adjust the contrast lighter Refer to the MFP Management Guide my operation The button does not respond to The equipment is in the Energy Saver
27. document could not be stored in e Filing because of the power failure SMTP Destination Error has been detected in the received mail This mail was deleted The equipment cannot receive the Email that does not contain the sender s Email address Ask the sender to send the Email again with the sender s Email address OffRamp Destination limitation Error has been detected in the received mail The equipment cannot perform the Offramp transmission to more than 40 destinations Ask the sender to send the Offramp document separately for each of the 40 destinations Fax Unit Error has been occurred in the received mail The equipment cannot perform the Offramp transmission without the optional Fax Unit POP3 Connection Error has been occurred in the received mail Make sure that the POP3 server is properly running Make sure that the correct IP address of the POP3 server is assigned POP3 Connection Timeout Error has been occurred in the received mail Make sure that the network cable is correctly connected Make sure that the POP3 server is properly running POP3 Login Error has been occurred in the received mail Make sure that the correct login name and password are specified POP3 Login Error occurred in the received mail Make sure that the POP3 login type Auto POP3 APOP is set correctly File I O Error has been occurred in this mail The mail could not be received until File I O is recovere
28. in Windows Network Next S See the following section to fix the problem Neighborhood tep gt 4 P 80 Cannot locate the equipment in the network 7 Were the proper printer drivers installed Next Step 5 Refer to the Software Installation Guide to install the proper printer drivers 8 Is the driver s port name valid Next Step E Refer to the Software Installation Guide to configure the proper port 9 Can you print with the equipment See the following section to fix the problem End gt P 69 Cannot print with the equipment network connection problems ll Raw TCP or LPR print in a Windows operating system environment No Check Yes No Corrective Action 1 Are the IP Address properties correctly set Next Step Set up the IP address correctly u 2 ls Raw TCP print correctly set Next Step E Set up the Raw TCP print service correctly gu 3 Is LPR LPD print correctly set Next Step E Set up the LPD print service correctly gu 4 Were the proper printer drivers installed Next Step 5 Refer to the Software Installation Guide to install the proper printer drivers 5 Is the Raw TCP or LPR port configured with the Next Step 5 Refer to the Software Installation Guide to correct IP address configure the proper port 6 Can you print to the equipment See the following section to fix the problem End gt P 69 Cannot print with the equipment network connection proble
29. is one of these kinds of problem or see the following sections CH P 67 Printer Driver Problems P 69 Network Connection Problems LI P 84 Printing Problems Network Related Another possible cause is one related to a client If the print jobs sent from a specific client within a network fails the problem may be caused by the client The checklist below will help you identify the source of the error and direct you to the information resolving the problem If the problem persists after you have followed all of the steps contact your service representative No Check Yes No Corrective Action 1 Does the equipment work properly Are copy jobs Next Step i Check the device status displayed in the Device output properly page of TopAccess 2 See the Device page of TopAccess Are the Neds If not delete the job install the required options specified for the job supported by the E tep gt components and try again Contact your service hardware configuration representative for further information 3 Can you print the jobs from other clients Next S See the following section to fix the problem SES tep gt P 69 Cannot print with the equipment network connection problems 4 Have you ever printed successfully from this Next Step ES See the following section to fix the problem client P 67 Cannot print port setting problems 5 Did you set up the printer driver other than by
30. its original position Hold the position shown in the figure when closing it A CAUTION Do not put your hand or fingers on the duplexing unit when closing it They could be caught and this could injure you E Paper jam in the duplexing unit A CAUTION Do nottouch the metal portion of the guide plate of the duplexing unit This could burn you Operate the duplexing unit while connected to the equipment Do not operate the duplexing unit when separated from the equipment This could cause a breakdown of the equipment or could injure you 1 Open the bypass tray ANN i ANNNNNN O 2 Open the duplexing unit cover ANNI NS Clearing a Paper Jam 21 3 Remove the jammed paper Wii MUNN O 4 Close the duplexing unit cover A CAUTION Do not put your hand or fingers on the duplexing unit cover when closing it They could be caught and this could injure you IMM 1 MMI O 5 Close the bypass tray E Paper jam in the Finisher and the Hole Punch Unit both optional 1 Separate the Finisher from the equipment 1 Open the front cover of the Finisher when the Hole Punch Unit is not installed Open the Hole Punch Unit cover when the Hole Punch Unit is installed 2 Pull the knob to unlock the Finisher When the Hole Punch Unit is not installed When the Hole Punch U
31. jam in the Saddle Stitch unit optional eeee mm 26 Paper jam in the receiving unit emm eee mne nnns 30 Paper jam in the bridge unit nennen nnnm nnns 32 Clearing paper jams caused by a wrong paper size setting 33 Clearing paper jams caused by a wrong paper type setting ssseeneee 38 Clearing a Staple Jam eeeeeeeseeeeeeeeeeeeeeennen nennen nnn nnnnnnn nennen nn tnn nn nnn nnn nnn nnn nennen 42 Staple jami in the Finislier 4 niece ectetuer Lee be dee ree ened lien d Ln 42 Staple jam in the Saddle Stitch unit 43 Replacing a Toner Cartridge eeeeeeeeeeeeeeeeeeneeenenneene nnne nnne nnn nennen enn nennen 46 Replacing a Near Empty toner cartridge ssssseen emm 49 Replacing the Waste Toner BOx eeeeeeeeeeeeeeeenenene nennen nnnnnn nen nrnn nnne nnn nn nnn nnnnn nnn 52 Refilling With Staples 5 ciii nr iin rtp PUER Pere 54 Refilling the Finisher staples cieiieesesieiieee escis eniti then iddi adea 54 Refilling the Saddle Stitch unit staples ssssee een eme 55 Cleaning the Hole Punch Dust Bin eeeeeeeeeeeneneneenen nnne nnne nnn nnns 58 Chapter 2 TROUBLESHOOTING FOR COPYING Copying ProDlems reet ot tirer pant A rer Rar RR eun haad reu DuEsE due E Ru Rd Ra eR ETE EE ERR 60 Chapter 3 TROUBLESHOOTING FOR PRINTING Print Job dien Tp
32. respond to the ping End Next Step u Can you ping the equipment from any other computer within the same network If not the equipment might have an IP address that is out of range or invalid Next Step u Contact your local network specialist for a valid IP address for the equipment Can you ping to another computer within the same network Next Step u Check the computer s protocol settings to make sure the gateway and subnet settings are correct If you have customized the device name you can check if the NIC is functional by restoring the default settings When the equipment automatically reboots and an NIC Configuration page is printed does the device name include the NIC s unit serial number Next Step gu The NIC is faulty or improperly installed Contact your service representative Check link activities on the port being used by the equipment and also the integrity of the network cable hub or switch that is connecting the equipment to the network Replace any network components that you suspect are faulty Can you ping the equipment now End Contact your service representative 82 Locating the Equipment in the Network LDAP Search and Authentication Problems ll Network shutdown occurs or touch panel disabled after LDAP search Problem Description After performing the LDAP search the network shutdown occurs or the touch panel is disabled Corrective Action
33. 0B0 00B5 Signal Error or Line Condition Error Retry communications Frequent failures may indicate a phone line 00C0 00C4 problem If possible move the unit to another line and try your 00D0 00D2 communications again 00E8 HDD error Retry communications If the error still occurs contact your service representative 00FO Software failure Retry communications If the error still occurs contact your service representative 00F1 Hardware noise Retry communications If the error still occurs contact your service representative 4C10 System access abnormality Turn the power OFF and then back ON Perform the job in error again If the error still occurs contact your service representative Insufficient memory When there are running jobs perform the job in error again after the 1C11 completion of the running jobs If the error still occurs turn the power OFF and then back ON and perform the job again 1C12 Message reception error Turn the power OFF and then back ON Perform the job in error again 1C13 Message transmission error Turn the power OFF and then back ON Perform the job in error again Invalid parameter When a template is used create the template again If the error still 1C14 occurs turn the power OFF and then back ON and perform the job again Exceeding file capacity Ask your administrator to change the Fragment Page Size setting for 1C15 the Internet Fax setting or reduce the number of pages and perform the job again 4C20 System m
34. 100 NON SORT eo COLOR Y ORG gt COPY DIGNAM n m s BLACK B ER Ea EEE ZOOM FINISHING sss AUTO E gt 222 COLOR EEEF TERRE IUG un e awg Ey z ORIGINAL E 2siven EE 93G PROOF COPY IMAGE Clearing a Paper Jam 37 6 Place the paper in the drawer indicated in the message Be sure to place the same sized paper as the size you checked at step 5 Printing resumes If you change the paper size again after printing has been completed make sure that the size of the paper placed in the drawer is the same as the size registered for the corresponding drawer in the equipment E Clearing paper jams caused by a wrong paper type setting Paper jams occur when there is a mismatch between the type of paper in a drawer and the type registered for the drawer in the equipment The message Check paper type setting for drawer N appears on the touch panel JAM E071 Check paper type setting for drawer 1 TOTAL COUNTER 2804 In this case just clearing the jammed paper does not prevent another paper jam Be sure to follow the procedure below During the operation the guidance for clearing the paper jam on the touch panel is not displayed Take notes of the following before operation where the paper jam occurred and in which drawer the paper type setting is incorrectly registered Troubleshooting differs depending on how the paper jam has occurred P 38 Jam when making copies or pri
35. 5 L LDAP authentication ssssee nse nn nenen 83 Mo AUCI oa E 83 local Discovery tiet tt dada ita nido ene 81 Locating the equipment sesesssessssss 80 81 PR print e e b ed 69 84 N N W Fax driver 1 iiie teu desk adnata 87 Near Empty toner cartridge replacing 49 Network Fax driver ssssssssseeeee 87 Novell print 2 e codice toe renueva andere nnn a 85 P Paper jam caused by a wrong paper size setting 33 caused by a wrong paper type setting 38 locating 3 cce ema tees 11 occurs frequently essen 13 tips on removing the jammed paper 12 Paper jam clearing Bridgestinit 2 miU s 32 bypass tray eiue eed edd dde eine ee canes 18 drawer feeding portion ccccccccccceceeeeeeeeeseseeeeaeaes 17 duplexing unit External Large Capacity Feeder optional 15 Finisher and Hole Punch Unit both optional 22 RECEIVING TAY 2 oeste nieto eA HERR xe 30 receiving tray lower cover sse 31 recelvirig Unit 3 3 otra ripa c MER T 30 Reversing Automatic Document Feeder 13 right side of the equipment sseeseeseeses 18 Saddle Stitch unit optional sess 26 side receiving tray 30 ping command sssssssssssseeeeeennen eren 82 Point amp Print
36. Client and perform the job again SMTP authentication error Confirm that the login name and password are correct If SSL is enabled 1C71 make sure that SSL port number is correctly set 1072 POP Before SMTP error Confirm that the POP Before SMTP settings and POP3 settings are correct 4080 Internet Fax transmission failure when Check the Received Internet Fax Forward settings processing E mail job received 1081 Onramp Gateway transmission failure Check the mail box settings 1082 Internet Fax transmission failure when Check the Received Fax Forward setting processing Fax job received Power failure Check whether the power cable is connected properly and it is inserted 1CC1 securely Check whether the power voltage is unstable 3A10 3A12 MIME format error Ask the sender to resend the Email in the MIME1 0 format 3A20 3A22 Email process error Ask the sender to resend the Email 3A30 Partial Email timeout error Ask the sender to resend the Email or change the Partial Wait time setting 3A40 Invalid partial Email received Ask the sender to resend the partial Email in the RFC2046 format HDD full error Ask the sender to resend the Email by separating it to several Emails If 3A50 3A52 this error occurs because the paper empty occurs and too much waiting jobs are stored in the hard disk add the paper to activate other jobs HDD full alert Ask the sender to resend the Email by separating it to several Emails If 3A60 3A62 this error oc
37. Does the same message appear again when you Next Step End access the property of the printer driver 3 Can you connect the computer to the equipment Reboot the equipment and the computer that f End gt via TopAccess displayed the error message Network Fax N W Fax Driver Problems 87 CHECKING THE EQUIPMENT STATUS WITH TopAccess This chapter describes how to check the status of the equipment with TopAccess Hardware Status Icons on TopAccess Device Tab ssu 90 Error Messages cnet cias Feri Pelri limi ce pesi elei bPa b Ee dE cv Fest eu vani pite dbo ett Ra ide EQ 92 zidgeDd COGCS mE TM ETT RE 96 Error codes on print Jobs 15 o HR e d eld fe eb En Re et deducens 96 Error codes on transmission and reception eene nnne en nnne nne enn nne 97 Error codes on scati JoDSs 3 iiie ter ge einen ze aono Dp ue genie e aaaeaii hc Duelo oa eet pude damas 100 Hardware Status Icons on TopAccess Device Tab When the equipment requires maintenance or when an error occurs with the equipment the icons indicating the status information appear near the graphic image of the equipment on the TopAccess Device tab The following are the icons to appear and the descriptions for them For details of the Device tab of TopAccess refer to the TopAccess Guide Printer Error 1 This icon indicates a non recommended toner cartridge is used and the equipment stopped printi
38. E z m x lt I Lu as 4 9 L 2 z 9 I W d a 2 Oo 4 Lr HE 6 Push in the new toner cartridge straight until it stops T Close the front cover 48 Replacing a Toner Cartridge 1 TROUBLESHOOTING FOR THE HARDWARE E Replacing a Near Empty toner cartridge RE The message Toner near Empty appears on the touch panel when there is not much toner left in a toner cartridge STORAGE SETTINGS zr TEMPLATE REMAIN SET NON SORT pone NON STAPLE ORG gt COPY FINISHING gt zy ORIGINAL E MODE gt PROOF COPY I Toner near Emptu Y JOB STATUS Some toner remains in the toner cartridge while the message Toner near Empty is displayed You can replace the toner cartridge with a new one but if you do so make sure that you follow the procedure below This procedure is necessary for the equipment to reset the toner counter for displaying the next Toner near Empty message at the proper time 1 Press JOB STATUS STORAGE SETTINGS ff ve TEMPLATE gt REMAIN SET NON SORT qu NON STAPLE ORG gt COPY V FINISHING gt Tap ORIGINAL ES MODE gt 2 Press the TONER tab JOB STATUS User Name Date Time Paper Pages Sets Status amp Toner near Emptu Y STATUS SUPPLY TO
39. M size error 1200 dpi print jobs cannot be printed without the optional expansion memory Send a print job with a 600 dpi setting 4031 HDD full error Delete unnecessary private print jobs and invalid department print jobs 4032 Private print only error Jobs other than Private print cannot be printed Perform Private printing Printing data storing limitation error Printing with its data being stored to the HDD temporarily Proof print 4033 Private print Scheduled print etc cannot be performed Perform normal printing e Filing storing limitation error Printing with its data being stored to the HDD print and e Filing print to 4034 iN scii e Filing etc cannot be performed Perform normal printing Local file storing limitation error Network Fax or Internet Fax cannot be sent when Local is selected for 4035 the destination of the file to save Select Remote SMB FTP for the destination User authentication error The user performing the printing has not been authenticated or user 4036 ME registered Perform user authentication or user registration 4040 No authority to execute a job The user has not been assigned the authority to perform this operation by the administrator 4050 The connection with the LDAP server or its Ask your LDAP server administrator about it authority setting has something wrong 4300 Job execution error due to functional USB direct printing cannot be performed due to a functional restriction restrictions Cont
40. MTP Authentication method or if there is an illegal character in the Terminal mail address Set the correct SMTP Authentication method or delete the illegal character in the Terminal mail address 2C6C Invalid address specified in To field Make sure that there is an illegal character in the Destination mail address Delete the illegal character and reset the appropriate Destination mail address then retry it 2C6D NIC system error Turn the power OFF and then back ON Retry the scan If the error still occurs contact your service representative 2C70 SMTP service is not available Ask your administrator whether the SMTP service is enabled Error Codes Error Code Problem Description Corrective Action 2C71 SMTP authentication error Confirm that the login name and password are correct If SSL is enabled make sure that the SSL port number is correctly set 2C72 POP Before SMTP error Confirm that the POP Before SMTP settings and POP3 settings are correct 2C80 Failed to process received Email job Ask your administrator whether the Internet Fax Received Forward is set 2C81 Failed to process received Fax job Ask your administrator whether the Fax Received Forward is set 2CCO Job canceled Job was canceled 2CC1 Power failure occurred Make sure that the power cable is connected properly and it is inserted securely Resend the job
41. NER Replacing a Toner Cartridge 49 3 Press REPLACE TONER CARTRIDGE JOB STATUS 0 25 50 75 100 YELLOW Y MAGENTA CH pe CYANCC b BLACK K Sy REPLACE TONER CARTRIDGE CLOSE JOB STATUS _ SUPPLY 4 To replace a toner cartridge press YES To cancel press NO The toner cartridge is not completely empty Do you want to change it anyway 5 Press the button for the toner color you intend to replace Select color 7 mnm c YELLOW MAGENTA M CYAN C BLACK K CANCEL 50 Replacing a Toner Cartridge 1 TROUBLESHOOTING FOR THE HARDWARE 6 To replace the toner cartridge press YES To cancel press NO Do you change a toner cartridge ow ed Replace the toner cartridge See M P 46 Replacing a Toner Cartridge for the correct procedure Press FINISH Replace yellow toner cartridge MAGENTA M CYAN O J BLACK K ES u A Hm pu c Replacing a Toner Cartridge 51 Replacing the Waste Toner Box When the waste toner box becomes full the symbol for replacement of the waste toner box blinks and the message Dispose of used toner appears Replace the waste toner box following the procedure below A CAUTION Never attempt to incinerate waste toner boxes Dispose of used toner cartridges and waste toner boxes in accordance with local regulations 1 Separ
42. Private Print job is never shown once the job has been sent to the equipment To print the failed Private Print job submit the document again as a new Private Print job The failed Private Print job remains unprinted in the job queue To delete it either way below is required Contact the administrator of the equipment Enter the administrator s password in the Private Print job list on the touch panel and delete the job For details refer to the Printing Guide Logon TopAccess with the administrator s password and delete the job in the Print Job list For details refer to the TopAccess Guide 66 Print Job Problems Printer Driver Problems This section describes the troubleshooting for the printer drivers Tip For the error messages that appear during the installation of the printer drivers refer to the Software Installation Guide E Cannot print port setting problems n Problem Description cannot perform printing with the equipment Corrective Action If the printer driver on the client computer points to a wrong network port jobs neither appear in the current jobs queue nor are printed Fix the problem following the procedure below Open the Printers folder from the Control Panel Right click on the printer driver icon Select Properties from the shortcut menu Select the Ports tab Browse to select the printer or Novell queue Make sure that the path to the printer and the device name are correct lt devi
43. RP 64 Clearing print job erTOFS c1 ete ie cte eed e ec e t e ext eee teu eae 64 Cannot remember the document password for a Private Print job sssussss 66 Printer Driver Problem ecc iere te ect eed TE ede raa aaa aiaa dui dE uere DER Pe da uan da 67 Cannot print port setting problems sssssssseeee eene eene nnns 67 Command line options not processed ssssssssssssssesseeeneene emere 67 Retrieval of printer configuration failed een 67 Cannot print a job as expected using PS3 printer driver sess 68 Cannot change settings on the Fonts tab and the Configuration tab 68 The scanned image of a black and white original is printed in the full color mode 68 Network Connection Problems eese eee eeeeensseaaeeeeeeseeeeeeseeseeseeaaeeaneeseseeeeees 69 Cannot print with the equipment network connection problems sssssssss 69 Cannot print with SMB print essssssssesseseeeeem II nnne nnn nnns 69 CONTENTS 3 Cannot print properly with AppleTalk print 69 Client Problems iere ree iet th rand rg aene era Eu xad ea iaiaaeaia E Ta ees 70 Checking the client status eeeisiisieseiseeeeeeeiese eene eene nnde dn tenda ned dns 70 Hardware Problems iih
44. Remove the paper from the receiving tray of the equipment Add paper No paper remains in a drawer or on the bypass tray Set paper in the drawer or on the bypass tray The touch panel indicates which drawer or the bypass tray has no paper To set paper refer to the Copying Guide Call for service The equipment requires adjusting by a service technician Contact your service representative with the error code C displayed on the right side of the touch panel A WARNING Never attempt to repair disassemble or modify the equipment by yourself You could cause a fire or get an electric shock Always contact your service representative for maintenance or repair of the internal parts of the equipment Examine stapler in the Saddle Stitch unit Staple jam has occurred in the stapler of the Saddle Stitch unit Remove the jammed staples P 43 Staple jam in the Saddle Stitch unit Check staple cartridge in the Saddle Stitch unit No staples remain in the stapler of the Saddle Stitch unit Refill the staples CD P 54 Refilling With Staples Check staple cartridge No staples remain in the stapler of the Finisher Refill the staples CD P 54 Refilling With Staples Examine Stapler Staple jam has occurred in the stapler of the Finisher Remove the jammed staples P 42 Clearing a Staple Jam Saving energy Press START button The equi
45. TOSHIBA Leading Innovation gt gt gt MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS Troubleshooting Guide F7 srupio5520c 6520c 6530c 2008 TOSHIBA TEC CORPORATION All rights reserved Under the copyright laws this manual cannot be reproduced in any form without prior written permission of TTEC No patent liability is assumed however with respect to the use of the information contained herein Preface Thank you for purchasing TOSHIBA Multifunctional Digital Color System This guide describes how to troubleshoot the problems that could occur while you are using the equipment Keep this guide within easy reach and use it to configure an environment that makes best use of the e STUDIO s functions E How to read this manual L Symbols in this manual In this manual some important items are described with the symbols shown below Be sure to read these items before using this equipment Indicates a potentially hazardous situation which if not avoided could result in death serious A WARNING s injury or serious damage or fire in the equipment or surrounding assets Indicates a potentially hazardous situation which if not avoided may result in minor or moderate A CAUTION A y d injury partial damage to the equipment or surrounding assets or loss of data Indicates information to which you should pay attention when operating the equipment Other than the above this manual also describes information that may be useful for the op
46. Y JOB STATUS CHANGE DRAWER TO CORRECT PAPER SI2E BS5 SIZE Y 3 A4 A4 R ASR N LD w jf or jf ic B4 B5 BSR rouo sra comp 1316 85sa 8K 16K I 16K R 905x457 320x450 320x460 CLOSE You can also select the drawer with or v 3 Place the paper in the drawer 4 Press the paper size button corresponding to the size of the paper you have placed JOB STATUS Press the STRRT button SIZE Y 3 A4 A4 R ASR N LD w J or J ia B4 Bm BSR rouo sra c 131G 85sa 8K 16K 16K R 905x457 320x450 320x460 CLOSE JOBS LOG SUPPLY TONER Print Job Problems 65 Press the START button Printing is performed Press JOB STATUS when printing has been completed Printing by selecting a paper size already placed in another drawer You can perform printing with the paper already placed in the drawers Some part of the image may not be printed however if the paper size in the drawer is smaller than the one you have specified Press the drawer button you intend to use on the touch panel and press the START button E Cannot remember the document password for a Private Print job Problem Description cannot remember the document password for my Private Print job Corrective Action The document password for a
47. abled after LDAP search suuse 83 LDAP authentication takes a long time sssseeen enm 83 Printing Problems Network Related eeeeeeeeeeenenneenenennnn nennen nnne nnns 84 SMB print and Point amp Print in a Windows operating system environment 84 Raw TCP or LPR print in a Windows operating system environment ssss 84 IPP print in a Windows operating system environment see 85 Novell print in a NetWare environment sssssssssssssseeeneee nennen 85 Macintosh environment anenee e a a aeaa nnne n nn nennen rennen nennen ens 86 UNIX LINUX environment sssssssssssssssssesenee eene ener nm Irene nnn n nnne n nennen nnne nsn es 86 Network Fax N W Fax Driver Problems eeeeeeeeeenennennenennnnn nennen nnn 87 Cannot send a fax document with N W Fax driver sssssssssssssse 87 Could not connect to the MFP device message appears sss 87 Chapter 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Hardware Status Icons on TopAccess Device Tab eeeeeeseeeeeeees 90 Error Messages enne eR RUE E Reo or Pecan EE eere xa eite urad 92 Ertor Codes conem ic eue ce npud it t itu oer ed iei 96 Error codes on print jobs aessaad t anria ienna EAEE RANER AE LEE E ANIAR EEr haa EAR nne seinen 96 Error codes on
48. act your service technician File conversion error The format of this file is not supported in the USB direct printing or the 4301 enone file is invalid Check the file Double sign encoding error A double sign encoding error occurred because the PDF file is encrypted 4310 in a forbidden language or in a language not supported Printing the file in this function is disabled Printing not permitted Printing is not permitted or only printing in a low resolution level is 4311 permitted due to the encryption language of the encrypted PDF file Printing the file in this function is disabled Permitted only when a user password is entered 4312 Password mismatching The entered password is neither matched with a user password nor an owner password Check the password again A221 Job canceled Job was canceled Power failure Check whether the power cable is connected properly and it is inserted A222 securely Check whether the power voltage is unstable A290 Limit over error Number of prints has exceeded the one specified with the department Black and White code and user code at the same time Clear the limit counter A291 Limit over error Number of prints has exceeded the one specified with the user code Black and White Clear the limit counter A292 Limit over error Number of prints has exceeded the one specified with the department Black and White code Clear the limit counter Limit over error Color The number of prints has exceeded the
49. addle Stitch unit staples sse emn enneeneremnrnenneneennnr rennen 55 Cleaning the Hole Punch Dust Biri iiiirieein ecran dar nente Curb a an ExE Enna s Ea x YRR Ko Sa Ra SE E cna aa RR 58 Messages Displayed on the Touch Panel When a message appears on the touch panel see the table below to solve the problem Message Problem Description Solution Misfeed in Paper jam has occurred inside the equipment Remove the jammed paper following the guidance displayed on the touch panel LL P 11 Clearing a Paper Jam Install new toner cartridge No toner is left indicates the color The colors are shown abbreviated when two or more toners are running out Y yellow M magenta C cyan and K black See the color indication on the touch panel and replace the toner cartridge About 2000 copies more can be made after this message appears The number varies depending on the conditions of copying CL P 46 Replacing a Toner Cartridge Check paper size setting on control panel for drawer N Paper jam has occurred because of the mismatch between the paper size placed in drawer N and the size registered for drawer N on the equipment Just removing the jammed paper does not prevent another paper jam Be sure to correctly register the paper size in the equipment LL P 33 Clearing paper jams caused by a wrong paper size setting Check paper type setting for dra
50. an Next Step 5s See the following section to fix the problem SMB connection P 69 Cannot print with SMB print 6 For Macintosh only Refer to the Software Installation Guide Can you see the equipment you created in the Next step gt Selector 7 At this point the problem is most likely to be related to a client side error Refer to the Printing Guide to fix the problem 70 Client Problems Hardware Problems This section describes troubles caused by the hardware device the equipment If an icon or a message indicating an error is not displayed or the problems on printer drivers or the network connection cannot be specified a hardware problem is a possible cause of the trouble The following are common factors involved in the hardware problems system board cables and connectors the equipment and its optional components such as the duplexing unit or the Finisher system software or firmware of the equipment E Startup page not printed Problem Description If the startup page is not printed when you turn on the equipment even though the Print Startup Page is enabled there may be a hardware error Contact your service representative Corrective Action 1 Make sure that Print Startup Page is enabled 2 Turn on the equipment If it is already on restart it 3 Check if the startup page is output When the Print Startup Page is enabled normally the Startup Page is automatically printed I
51. anagement module access Turn the power OFF and then back ON Perform the job in error again If abnormality the recovery is still not completed contact your service representative Job control module access abnormality Turn the power OFF and then back ON Perform the job in error again If 1C21 1C22 ong the recovery is still not completed contact your service representative Disk access error When there are running jobs perform the job in error again after the 1C30 1C33 completion of the running jobs If the error still occurs turn the power OFF and then back ON and perform the job again 4C40 Image conversion abnormality Turn the power OFF and then back ON Perform the job in error again If the error still occurs contact your service representative HDD full failure during processing Reduce the number of pages of the job in error and perform the job 1C60 again Check whether the server or local disk has a sufficient space in disk capacity Address Book reading failure Turn the power OFF and then back ON Perform the job in error again 1C61 Reset the data in the Address Book and perform the job again If the error still occurs contact your service representative 1062 Memory acquiring failure Turn the power OFF and then back ON Perform the job in error again If the error still occurs contact your service representative 1C63 Terminal IP address unset Ask your administrator to set the IP address of the equipment 1C64 Terminal mail addr
52. ap between the platen glass and the original Lower fully the cover of the Reversing Automatic Document Feeder so that the original closely contacts the platen glass The copy paper is damp Replace it with dry copy paper 60 Copying Problems Problem Description Cause Corrective Action Copied image has black streaks in the horizontal direction The scanning area or guides is marked Clean them P 100 Daily Care for the Equipment Copied image is rough The paper type setting is not suitable for the paper actually used Match the paper type setting to the actual paper you are using If you use plain paper with the setting of plain paper or plain paper 2 try plain 1 for better output The output may not be improved on some types of paper e g paper with rough surface Copied image has little gloss The paper type setting is not suitable for the paper actually used Match the paper type setting to the actual paper you are using If you use plain paper with the setting of plain paper or plain paper 1 try plain 2 for better output The output may not be improved on some types of paper e g paper with rough surface A color original is copied in black and white when Auto Color is chosen Some color originals may be copied in black and white Originals with very little colored part Overall blackish originals Originals in light
53. apter describes how to troubleshoot the problems of copy function and copy output Copying Problems tek esie iis end rn Ret ea FUEL bL Texas keu TEE qi da Era odds ex EK asinan Cur ERR ER puR ERE 60 Copying Problems See the table below when you have a problem in operating copy function or have an unexpected copy output Problem Description Cause Corrective Action Functions cannot be set Another function that is unavailable for the combination has already been set Some functions cannot be combined For details refer to Chapter 8 of Copying Guide Copying stops while scanning the originals The message The number of originals exceeds the limits Will you print out stored originals appears The number of scanned pages has reached the maximum To copy the scanned images press YES To cancel press NO Copying stops while scanning the originals The message Not enough Work Space to store originals Will you print out stored originals appears No available internal memory remains To copy the scanned images press YES To cancel press NO Copied image is too light No toner is left The message Install new Black Cyan Magenta or Yellow cartridge appears when no toner is left Replace the toner cartridge of the color the message indicates C P 46 Replacing a Toner Cartridge Copy density is set too light Darken the density manually or try the automa
54. ate the Finisher from the equipment when it is installed 1 Open the front cover of the Finisher when the Hole Punch Unit is not installed Open the Hole Punch Unit cover when the Hole Punch Unit is installed 2 Pull the knob to unlock the Finisher 3 Move the Finisher until it stops putting your hands on the positions shown in the figure When the Hole Punch Unit is installed 2 Press the button on the waste toner box cover to open the cover B VV 3 Remove the waste toner box 52 Replacing the Waste Toner Box Put the cap on the opening of the waste toner box e oem 1 Loosen and take off the cap on the front top of the waste toner box CA amp 2 Put the cap firmly on the opening of the waste toner box A CAUTION Never attempt to incinerate waste toner boxes Dispose of used toner cartridges and waste toner boxes in accordance with local regulations Insert a new waste toner box into the slot until it stops Close the waste toner box cover EAS Close the covers of the Finisher and Hole Punch Unit when it is installed and connect the Finisher to the equipment Slowly move the Finisher placing your hands on the positions shown in the figure hil 77 A CAUTION Be careful not to let your fingers be caught between the Finisher and the e
55. ause the paper to be torn and left inside the equipment 1 Open the front cover of the equipment 2 Grasping the lever pull out the bridge unit until it stops 3 Open the upper cover Remove the paper from the top of the bridge unit 1 Turn the knob to the left or right 2 Remove the paper 32 Clearing a Paper Jam 5 Close the upper cover Remove the paper from the bottom of the bridge unit 1 Open the lower cover by pinching the lever 2 Remove the paper Close the lower cover return the bridge unit to the inside of the equipment and then close the front cover of the equipment E Clearing paper jams caused by a wrong paper size setting Paper jams occur when there is a mismatch between the size of the paper in a drawer or the bypass tray and the size registered for the corresponding drawer or the bypass tray in the equipment The message Check paper size setting on control panel for drawer N or Check paper size setting on control panel for the bypass tray appears on the touch panel JAM E061 Check paper size setting on control panel for drawer 1 TOTAL COUNTER 3057 001 009 In this case just clearing the jammed paper does not prevent another paper jam Be sure to follow the procedure below During the operation the guidance for clearing the paper jam on the touch panel is not displayed Take notes of the following before o
56. ays be scanned in unsoiled conditions Becareful not to scratch the portions when cleaning them Do not use such solvents as thinner or benzine when cleaning the surface of the equipment This could warp the shape of the surface or leave it discolored When using a chemical cleaning pad to clean it follow the instruction 1 Scanning area surface of the long rectangular glass Wipe it with the accessory cloth or a soft dry cloth If there are still stains remaining wipe clean with a piece of soft cloth which has been moistened with water and then squeezed well Do not use solvents such as alcohol 2 Original glass 3 Guide 4 Platen sheet Clean the surface as follows depending on the extent of the staining Clean it with a soft cloth Clean it with a soft cloth lightly moistened with water Clean it with a soft cloth lightly moistened with alcohol and then wipe with a dry cloth Clean it with a soft cloth lightly moistened with watered down neutral detergent wipe with a cloth moistened with water and then wipe with a dry cloth 108 Regular Maintenance INDEX A AppleTalk print 2 2 5 2 ned cede terere 69 C Clients oiin an ei erii i ia i aa 70 Command line option eene 67 Configuration tab ssesessess eene 68 Copying bl rred image 3 2 ote to ipte 60 color black and white sesssssssseee 61 densily 2i D tee OR e ea TERRA d 60 image missing 2 3
57. boxes for making hard disk space Cannot edit the Document The Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cannot insert Page The Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cannot archive Documents The Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cannot upload archived file The Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cut failed Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Copy failed Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Paste failed Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Save failed Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cannot create a Folder Maximum number of folders has been reached Delete unnecessary folders and create a new folder You can create up to 100 folders in each box Ca
58. ce name gt print device name gt is the same as the device name set from the touch panel print may be pcl6 or ps3 depending on the printer driver you use 6 Click the General Tab and click Print Test Page to confirm that the settings are correct IRN E Command line options not processed Problem Description All the print options are sent to the equipment at the beginning of the print job If the print file already contains print commands they overwrite the command line options you set For example if the print file specifies Letter paper and you specify A4 paper with the Ip command the document is printed on Letter size paper Corrective Action Change the properties of the document you intend to print to create another print file Submit the print job using the Ip command without setting additional parameters E Retrieval of printer configuration failed Problem Description When accessing the printer properties the message Retrieval of printer configuration failed is displayed Corrective Action The printer driver cannot communicate with the equipment Try the steps in the checklist below No Check Yes No Corrective Action 1 Is the equipment turned on Next Step 3 Turn on the equipment g 2 Can you connect the computer to the equipment Next Step 5 Restart the equipment via TopAccess 3 Does the same message appear again when you Check the printer driver port assignment and
59. ck ON Retry the scan 2A40 2A50 Job canceled Job was canceled Power failure occurred Make sure that the power cable is connected properly 2A51 ns and it is inserted securely Resend the job 2B10 There was no applicable job Retry the scan 2B11 Job status failed Retry the scan 2B20 Failed to access file Retry the scan 2B21 Message size exceeded limit or maximum size You are sending too many documents at a time Send your documents separately 2B30 Insufficient disk space Delete unnecessary documents in e Filing and try again Failed to access Electronic Filing Make sure that the specified e Filing or folder exists If not this error would not occur Delete the specified e 2B31 Filing or folder and reset them Retry the job in error If the specified e Filing or folder cannot be deleted contact your service representative Failed to print Electronic Filing document Make sure that the specified document exists If not this error would not occur Delete the specified 2B32 document and reset them Retry the job in error If the specified document cannot be deleted contact your service representative Failed to process image Turn the power OFF and then back ON Retry the scan 2B50 If the error still occurs contact your service representative Failed to process print image Make sure that the Function List can be printed out 2B51 Retry the print If the error still occurs contact your Service representative 2B60 The folde
60. color Set the color mode to Full Color You can change the criterion for determining whether an original is black and white or color For further information refer to the MFP Management Guide A black and white original is copied in color when Auto Color is chosen Some black and white originals may be copied in color Yellowed originals Originals with background color Set the color mode to Black You can change the criterion for determining whether an original is black and white or color For further information refer to the MFP Management Guide Copying Problems 61 TROUBLESHOOTING FOR PRINTING This chapter describes how to troubleshoot the problems on printing Print Job ProblemS cutis otro bt omite iiie da beqek Elend blauct edet iocis tee in o Deinde aper 64 Clearing eiae ri 64 Cannot remember the document password for a Private Print job 66 Printer Driver Problems oer nore o Laon nena enne Re Ya ER YR Ne nao RR RN aa RE PEE NER EN AX RN a RE ran FRA 67 Cannot print port setting problems 4 i eene eet ntur e ener hg Ye aa tcu de adu ee dn see 67 Command line options not processed sssssssesseeeeen eene eene eene enne n nene enne en nennen nnn enne nnns 67 Retrieval of printer configuration failed isisi eea ea aa ae e adadad iaiia 67 Cannot print a job as expected using PS3 printer driver
61. cribes the troubleshooting for the Network Fax N W Fax driver For the error messages that appear during the installation of the N W Fax driver refer to the Network Fax Guide Tip E Cannot send a fax document with N W Fax driver Problem Description cannot send a fax document with N W Fax driver Corrective Action If the Network Fax N W Fax driver on a client points to a wrong network port jobs do not appear in the current jobs queue or are not printed out Fix the problem following the procedure below 1 Open the Printers folder from the Control Panel Right click the printer driver icon Select Properties from the shortcut menu Select the Ports tab Browse to select the printer or Novell queue Make sure that the path to the printer and the device name are correct RLN lt device name gt print lt device name gt is the same as the device name set from the touch panel 6 Click the General tab and click Print Test Page to confirm that the settings are correct E Could not connect to the MFP device message appears Problem Description When accessing the N W Fax driver properties the message Could not connect to the MFP device appears Corrective Action The N W Fax driver currently cannot communicate with the equipment Try the steps in the checklist below No Check Yes No Corrective Action 1 Is the equipment turned on Next Step is Turn on the equipment gu 2
62. cription Displaying the items in the Contents Frame takes a long time Corrective Action Displaying more than 100 items in the Contents Frame may take a long time A smaller number of items shortens the time for displaying 76 e Filing Web Utility Problems E Error messages See the table below to troubleshoot the problem if a message appears Message Corrective Action Internal error occurred Please restart e Filing Turn OFF and then ON the power of the equipment and then try again If the error message is still displayed contact your system administrator or contact your dealer for support Your e Filing Session has Timed Out Please Restart Exit from e Filing and change the session timer setting to be longer on the Setup page of the TopAccess Administrator mode Then restart it The items have been modified The items are currently being modified by another user Try again after another user has finished modifying the items Cannot start e Filing Session The Disk is Full Erase the unnecessary data from the Control Panel For instructions on how to delete data from the Control Panel refer to the e Filing Guide Cannot create a Box The Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cannot create a Folder The Disk is full Erase unnecessary data using the administrative function or deleting the data in
63. curs turn the power OFF and then back ON and then retry it 2D32 Failed to delete file Make sure that the access privilege to the storage directory is writable and then retry the job If the error still occurs turn the power OFF and then back ON and then retry it 2D40 Failed to convert image file format When this error occurs by converting the Slim PDF format retry the scan If the error still occurs specify the general PDF format When this error occurs by converting other than the Slim PDF format turn the power OFF and then back ON Then retry the scan If the error still occurs contact your service representative 2D43 Encryption error Failed to create a file If the error still occurs after retrying turn the power OFF and then back ON Then retry it 2D44 Creating a file was not allowed Creating an unencrypted file was not allowed Configure the encryption settings and retry the failed job To create an unencrypted file consult the administrator 2D60 Failed to copy file Turn the power OFF and then back ON Retry the scan If the error still occurs contact your service representative Error Codes 101 Error Code Problem Description Corrective Action Failed to connect to network destination Check destination path Make sure that the network folder is shared in your network and retry the scan If the error still occurs ask
64. curs because the paper empty occurs and too many waiting jobs are stored in the hard disk add the paper to activate other jobs Interrupt partial Email reception Ask your administrator to enable the Enable Partial Email setting and ask 3A70 the sender to resend the Email Partial Email disabled Ask your administrator to enable the Enable Partial Email setting and ask 3A80 3A82 the sender to resend the Email 3B10 3B12 Email format error Ask the sender to resend the Email 3B20 3B22 Context Type error Ask the sender to resend the Email with attached files that are the TIFF format 3B30 3B32 Invalid character set Ask the sender to resend the Email in the ISO 8559 1 2 format 3B40 3B42 Email decode error Ask the sender to resend the Email TIFF analysis error Ask the sender to resend the Email with attached files that are the TIFF 3010 3013 format 3020 3022 TIFF compression error Ask the sender to resend the Email with attached TIFF files in the MH MR MMR or JBIG compression TIFF resolution error Ask the sender to resend the Email with attached TIFF files whose 3C30 3C32 resolution is either 200 x 100 200 x 200 200 x 400 300 x 300 or 400 x 400 dpi TIFF paper size error Ask the sender to resend the Email with attached TIFF files that can be 3C40 3C42 2 printed on the paper available for the equipment 3C50 3C52 Offramp transmission error Ask the sender to specify the correct fax numbers and resend the Email 98 Error Codes
65. d Turn OFF then ON the power and check whether the equipment can receive the Internet Fax If the Internet Fax document cannot be received confirm that any files other than TIFF and text files are attached in the Internet Fax Hard Disk space for File Share nearly full The hard disk has little disk space available Delete unnecessary documents to make the hard disk space Domain General Failure during Authentication Verify the Network Settings again and retry connecting to the domain controller Domain Invalid User Name or Password Check the user name and password Note that they are case sensitive Domain Server not present in Network The server is not on network or it could not be located Also check the DNS and DDNS settings on TopAccess Domain User account is disabled on Server Check the User attributes on the server This can be verified in gt Active Directory Users and Computers Domain User account has expired and cannot be used for logon Change the account expiration date and retry again The expiration date can be modified from Active Directory Users and Computers Domain User account is locked and cannot be used for logon The lockout duration could be specified in account lockout security policy If so retry after the lockout duration Domain Invalid logon hours for the User The administrator has set restrictions on the logon hours The logon hours can
66. e equipment Check whether the paper is available on the equipment For details refer to Chapter 1 of the Copying Guide The paper size setting registered for the equipment is inconsistent with paper in a drawer or on the bypass tray Match the size of the paper placed in the drawer or on the bypass tray and the size registered on the equipment For Details refer to Chapter 1 and 2 of the Copying Guide The paper type setting registered for the equipment is inconsistent with paper in a drawer or on the bypass tray Match the type of the paper placed in the drawer or on the bypass tray and the one registered to the equipment For Details refer to Chapter 1 and 2 of the Copying Guide The bundle of paper exceeds the height limit line indicated on the side guide Remove some paper to set it within the height limit line indicated on the side guide There is too much space between the paper and the side and end guides of the drawer Adjust the space between the paper and the side guide or the end guide not to take much spaces If the thick paper is jammed take a little space between the paper and the side guide For details refer to Chapter 1 of the Copying Guide Hidden jammed paper has not been removed Check the sign again on the touch panel to see where the jam occurred LU P 11 Clearing a Paper Jam fed together Two or more sheets of paper are Sheets of paper are stuck together
67. e Toner Box Dispose of used toner The waste toner box is full Replace the waste toner box following the guidance displayed on the touch panel Q P 52 Replacing the Waste Toner Box Please Empty Hole Punch Waste The Hole Punch Unit dust bin is full Remove the paper punchings Q P 58 Cleaning the Hole Punch Dust Bin Not enough Work Space to store originals Will you print out stored originals Internal memory available ran out while scanning To print out the data for the originals stored scanned until the message appeared press YES on the touch panel To delete the stored data press NO The number of originals exceeds the limits Will you copy stored originals The number of images scanned exceeded the maximum about 1000 in A4 or LT To print out the data for the originals stored scanned until the message appeared press YES on the touch panel To delete the stored data press NO Error Codes The error codes indicating the status of the equipment may appear on the touch panel You can find the listings of these codes in Chapter 7 C3 P 96 Error Codes 10 Messages Displayed on the Touch Panel Clearing a Paper Jam E Locating a paper jam The equipment stops copying when the original or copy paper is jammed Paper jams are notified on the touch panel as follows Error code Misfeed in copier p Error message TOTAL COUNTER 3056 Guidanc
68. e for clearing paper jams Paper jam symbols The paper jam symbol helps you locate the paper jam 14 13 12 11 109 8 7 Receiving tray lower cover Li P 31 Receiving tray W P 30 Reversing Automatic Document Feeder Ll P 13 Fuser unit 2 P 19 Duplexing unit CQ P 21 Bypass tray P 18 External Large Capacity Feeder optional EJ P 15 Drawer feeding portion P 17 Transport unit P 18 Bridge unit 1 P 32 Side receiving tray H P 30 Hole Punch Unit optional Zl P 22 Saddle Stitch unit optional GQ P 26 14 Finisher optional C P 22 OBNAARWYNS ak a OIX X CN 0 Clearing a Paper Jam 11 The picture of the hardware device shown on the touch panel differs depending on the composition of the options installed E Clearing a paper jam Remove the jammed paper from the bridge unit after you have cleared all the other jams Pulling out the bridge unit from the equipment may tear the paper left inside the equipment 1 Clear the paper jam Clear the paper jam following the guidance shown on the touch panel Press or v to scroll the pages Misfeed in copier TOTAL COUNTER 3057 After clearing the jam close all the opened covers The equipment starts the warm up Follow the guidance on the touch panel Tips on removing the jammed paper Note the following points in removing the jammed paper Remove the jammed paper from the bridge unit after cl
69. e it slowly placing your hands on the point shown in the figure ll Paper jam in the bypass tray 1 Pull out the jammed paper in the bypass tray AW IMUM amp NE E Paper jam in the right side of the equipment A CAUTION Do not touch the fuser unit or the metal portion around it Since they are very hot you could be burned or the shock could cause you to get your hand injured in the machine Transport unit Pull out the duplexing unit Grasp the lever of the duplexing unit and pull it until it stops A CAUTION Be careful not to touch the slide rails A in the figure This could injure you 18 Clearing a Paper Jam 2 Remove the jammed paper E Wi AY S 3 Return the duplexing unit to its original position Hold the position shown in the figure when closing it A CAUTION Do not put your hand or fingers on the duplexing unit when closing it They could be caught and this could injure you Fuser unit Pull out the duplexing unit from the equipment Grasp the lever of the duplexing unit and pull it until it stops A CAUTION Be careful not to touch the slide rails A in the figure This could injure you Turn the green dial and remove the paper coming out of the bottom of the fuser unit N A
70. e the Finisher from the equipment when it is installed 1 Open the front cover of the Finisher when the Hole Punch Unit is not installed Open the Hole Punch Unit cover when the Hole Punch Unit is installed 2 Pull the knob to unlock the Finisher When the Hole Punch Unit is not installed 3 Move the Finisher until it stops placing your hands on the positions shown in the figure When the Hole Punch Unit is installed LX V 5 OL 4 ZN EC d EN EX t F Open the cover under the receiving tray and remove the paper 3 Close the cover 4 Close the covers of the Finisher and the Hole Punch Unit when it is installed first and connect the Finisher to the equipment Move the Finisher slowly placing your hands on the positions shown in the figure CAUTION Be careful not to let your fingers be caught between the Finisher and the equipment Clearing a Paper Jam 31 ll Paper jam in the bridge unit A CAUTION Do not touch the metal parts or motors of the bridge unit You could be burned or the shock could cause an injury to your hand Remove the jammed paper from the bridge unit after clearing all the other jams You must remove other jammed paper from the equipment before clearing paper from the bridge unit Pulling the bridge unit off the equipment without removing the jammed paper may c
71. earing all the other jams Remove the jammed paper from the bridge unit after you have cleared all the other jams If you pull out the bridge unit from the equipment with the jammed paper left the jammed paper may be torn and left inside the equipment Remove the jammed paper carefully so as not to tear it To avoid tearing the jammed paper remove the paper slowly with both hands Using force may tear the paper making more difficult to remove it See also that no pieces of torn paper are left inside the equipment When the paper jam sign remains after removing the jammed paper Depending on the timing of the occurrence no jammed paper may be found where the paper jam sign indicates If the sign does not disappear after you have removed the jammed paper follow the steps as instructed on the touch panel 12 Clearing a Paper Jam Do not touch the fuser unit or the metal portion around it Do not touch the fuser or the metal portion around it when you remove the jammed paper from the fuser unit This could burn you or the shock could cause you to get your hand injured in the machine Do not touch the transfer belt Do not touch the transfer belt when you remove the jammed paper inside the right of the equipment Doing so may cause damage the equipment or result in a poor output LI If paper jams occur frequently The following are the common causes of paper jams If the problem p
72. ed archiving or uploading The Maximum Possible Archive Size exceed Archiving is not Possible An archive file larger than 2GB cannot be created Make sure that the archive file will be less than 2GB by archiving smaller groups of files instead of a large one The Box cannot be erased A document contained in Box is being used A document contained in the box is being used by another user Try again after the other user has finished using the document e Filing Web Utility Problems 77 Message Corrective Action The document is being used Please try again later The selected document is being used by another user Try again after the other user has finished using the document File format doesn t correspond Please contact Administrator Contact your administrator to convert the archive file and try again e Filing is not ready Please try again later e Filing has not yet been activated Try again later 78 e Filing Web Utility Problems TROUBLESHOOTING FOR NETWORK CONNECTIONS This chapter describes how to troubleshoot the problems on network connections Locating the Equipment in the NetworK ssssessssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnna 80 Cannot locate the equipment in the network sssssseseseneeen nemen enne enne en errem nennen enne 80 Cannot locate the equipment with Local Discovery sssssseeeeneeeeene e
73. ed in the message E qj USER FUNCTIONS DRAWER SIZE A4 J A4 R J A5 R J AuTOmm LI IT J L R J LG J AUTOGnch B5 J B5 R J FOLIO sTR comp 13 LG 85SQ J 8K 16K 16K R J 505 457 320x450 320x460 RETURN PAPER TYPE EE Hu 7 Press the paper size button for the paper that is set in the drawer fj USER FUNCTIONS 2 DRAWER SIZE A3 A5 R J AUTO mm J LG J AUTOGnch J FOLIO J 85SQ J 16K J 16K R J 505 457 320x450 320x460 A RETURN PAPER TYPE D B4 T kekek Clearing a Paper Jam 35 8 Confirm that the paper size is correctly detected if you pressed AUTO mm or AUTO inch at step 7 The detected paper size is indicated on the drawer button of the hardware device graphic image on the left side of the display USER FUNCTIONS T DRAWER SIZE N A3 4 J asr J ABR LD rif oe ic Aurotinch B4 B5 Bs Fouo ST R COMP 191G 85SQ 8K 16k_ 16K R 905 457 320x450 320x460 4 Eum An incorrect paper size indication or the UNDEF indication shows an unsuccessful detection In this case check if There is too much space between the paper and the side and end guides of the drawer You have selected AUTO inch even though AB format paper has been placed You have selected AUTO mm ev
74. eee cede teed ds 84 Port N W FaX driVer i iecit bea picti uidens 87 printer driver oan ireas aa eaea RR 67 PostScript Code 2 nar D en Ee tette 68 PrirtjOb erTors 3 2 ete De RP DER eae 64 Printer configuration retrieving sess 67 Printing a black and white original 68 Printing environment En dE m 86 Macihntosli 2 4 derriere et PE eterne ded 86 NetWare niniin ri eet ebd de d ee eee i ud 85 Novell print si an addera a Lt er deren 69 pacc 86 WindOWS a s mene nennen 84 85 Printing problems network related 84 Private print job sesssssssssss ee 66 PS3 printer driver eienenn oigo aepo ditor be hne 68 R Raw TCP print eicecien iiir i Literie En hr s 84 Regular maintenance sse 108 S Scan data e mailing scan data cccccececccececeeeeeeeeeeeeeseeesaeees 74 saving in the shared folder sssssssss 74 SMB print 5i inertem bt essa rot tees dd EEan 69 84 Staple jam clearing RinISherss cease ease E 42 Saddle Stitch unit esse 43 Staples refilling Finisher cire rro oe eR e tete eta eee 54 Saddle Stitch unit sssini iiir oiii i 55 Startup Page ades nieret ren be teu 71 T Toner cartridge Near Empty message 49 Toner cartridge replacing sssssssssssssss 46 INDEX 109 U User information Ww
75. en though LT format paper has been placed Press the USER FUNCTIONS button to return to the basic menu and try copying or printing again L Jam when making copies or prints using the bypass tray 1 Press the POWER button on the control panel until a sound is heard Shutdown in progress appears on the menu After a while the power L PRINT DATA 7 MAIN POWER of the equipment is turned OFF ENERGY SAVER MENU 2 Remove the jammed paper 3 Press the POWER button on the control panel ELS D L PRINT DATA C MAIN POWER ENERGY SAVER MENU 4 Place the paper on the bypass tray and set the paper size 36 Clearing a Paper Jam 5 Try copying or printing again Jam when printing from the FAX Turn off the main power switch Shutting down via the control panel is not possible in this case 2 Remove the jammed paper Pull out the drawer indicated in the message and remove all the paper from the drawer 4 Close the drawer and turn on the main power switch Check the paper size registered to the drawer indicated in the message by means of the drawer button on the touch panel S COPY STORAGE SETTINGS ve TEMPLATE READY ADD PAPER Lag SET Press JOB STRTUS button 1 amp E e FULL DE E E
76. eration of this equipment with the following signage Tip Describes handy information that is useful to know when operating the equipment L Pages describing items related to what you are currently doing See these pages as required Screens Screens in this manual may differ from the actual ones depending on the use environment of the equipment such as the installing status of options Screens of when paper in the A B format is used are given in this manual If you use paper in the LT format the display or the order of buttons may differ from that of your equipment L Trademarks The official name of Windows 2000 is Microsoft Windows 2000 Operating System The official name of Windows XP is Microsoft Windows XP Operating System The official name of Windows Vista is Microsoft Windows Vista Operating System The official name of Windows Server 2003 is Microsoft Windows Server 2003 Operating System The official name of Windows Server 2008 is Microsoft Windows Server 2008 Operating System Microsoft Windows Windows NT and the brand names and product names of other Microsoft products are trademarks of Microsoft Corporation in the US and other countries Apple AppleTalk Macintosh Mac Mac OS Safari TrueType and LaserWriter are trademarks of Apple Inc in the US and other countries Adobe Adobe Acrobat Adobe Reader Adobe Acrobat Reader and PostScript are trademarks of Adobe Systems Incorporated Mozilla Firefox and Firefox lo
77. ersists check for the following situations An unsuitable original is placed on the Reversing Automatic Document Feeder Unavailable paper with the equipment is used Paper sizes are not consistent between the size in a drawer or the bypass tray and the size registered in the equipment All the jammed paper has not been removed There is too much gap between paper and the side or end guide in the drawer The amount of paper placed in a drawer exceeds the limit indicated on the side guide of the drawer E Paper jam in the Reversing Automatic Document Feeder 1 Raise the lever and open the upper cover 2 Remove the original Clearing a Paper Jam 13 3 Turn the dial to remove the original 4 Open the transport guide Close the transport guide Raise the original feeder tray and remove the original under the guide plate T Lower the original feeder tray 8 Close the upper cover 9 Open the Reversing Automatic Document Feeder 14 Clearing a Paper Jam DAET V can WK VA m D e2 f 1 0 Open the reverse cover and remove the original 11 Close the reverse cover 12 Close the Reversing Automatic Document Feeder ll Paper jam in the External Large Capacity Feeder optional A CAUTION Be careful not to let your fingers be caught between the equipment and the External Large Capacity Feede
78. ess unset Ask your administrator to set the E mail address of the equipment 1C65 SMTP address unset Ask your administrator to set the SMTP server address 1C66 Server time out error Check whether the SMTP server is operating properly Error Codes 97 Error Code Problem Description Corrective Action SMTP server connection error Ask your administrator to set the login name or password of the SMTP 1C69 server and perform the job again Check whether the SMTP server is operating properly HOST NAME error Ask your administrator to check if there is an illegal character in the 1C6A device name Delete the illegal character and reset the appropriate device name Terminal mail address error Ask your administrator to check the SMTP Authentication method or if 1C6B there is an illegal character in the Terminal mail address Set the correct SMTP Authentication method or delete the illegal character in the Terminal mail address Destination mail address error Check if there is an illegal character in the Destination E mail address 1C6C Delete the illegal character and reset the appropriate Destination E mail address then perform the job again 1C6D System error Turn the power OFF and then back ON Perform the job in error again If the error still occurs contact your service representative 4C70 SMTP client OFF Ask your administrator to enable the SMTP
79. eturn the green knob to the left 8 Open the transport guide on the right side Clearing a Paper Jam 27 9 Remove the paper 1 0 Remove the paper in the inside of the Saddle Stitch unit 11 Close the transport guide 12 Open the transport guide on the left side Open it by pressing the two knobs 1 3 Push down the two green levers 28 Clearing a Paper Jam 1 4 Remove the paper 15 Push up the two green levers 1 6 Close the transport guide Close it by pressing the two knobs 1 T Return the Saddle Stitch unit to its original position 1 8 Close the front cover first and connect the Finisher to the equipment Move it slowly placing your hands on the positions shown in the figure A CAUTION Be careful not to let your fingers be caught between the Finisher and the equipment Clearing a Paper Jam 29 ll Paper jam in the receiving unit LI Receiving tray 1 Remove the paper from the receiving tray 2 Clear the paper jam in the bridge unit P 32 Paper jam in the bridge unit L1 Side receiving tray 1 Remove the paper from the side receiving tray 2 Clear the paper jam in the bridge unit Ll P 32 Paper jam in the bridge unit 30 Clearing a Paper Jam Receiving tray lower cover 1 Separat
80. f not the problem is possibly caused by the hardware Contact your service representative E Print jobs not output Problem Description All the clients within a network fail to make the equipment output the print jobs Corrective Action There remains a possibility that an improper settings of the software such as printer drivers caused the problem however a hardware error is possible if none of the clients can print the jobs Try the steps on the checklist below If the problem persists after you have followed all of the steps contact your service representative No Check Yes No Corrective Action 1 Is printing prohibited from all connected client Next Step 5 See the following section to fix the problem computers LL P 69 Network Connection Problems 2 Can you see the job from TopAccess or another Next S See the following section to fix the problem print monitoring utility such as PCONSOLE or tep gt LL P 80 Locating the Equipment in the Network Print Manager 3 Can you identify the problem with the error See the following sections to fix the problem message or the error code and resolve it End gt ED P 92 Error Messages CL P 96 Error Codes Also refer to the Printing Guide for more information on resolving output errors caused by software settings Hardware Problems 71 TROUBLESHOOTING FOR SCANNING This chapter describes how to troubleshoot
81. ficate timestamp and IPsec Certificate template should be valid 2 CRL DP server name is mapped in MFP s host table or DNS entry 3 Certificate against CRL IKE Pre shared key Authentication failed Mismatch in IKEv1 Pre Shared Key Check the PSK in MFP and remote machine Invalid Certificate Check the CA and user certificate in MFP and peer machine Certificate Type unsupported Check the user certificate type Supported type is pfx file only Invalid certificate authority Check the CA certificate in MFP and peer machine Certificate unavailable Certificate has been deleted from Certificate store Re upload the corresponding certificates using Security Services No ISAKMP SA established Check the IKEv1 IPsec proposal parameters like encryption authentication algorithms DH group authentication methods in MFP and peer machine Check 1 CA and user certificate in both MFP and remote peer certificate timestamp and IPsec Certificate template should be valid 2 CRL DP server name is mapped in MFP s host table or DNS entry 3 Certificate against CRL Invalid Signature Mismatch in Signature payload MAC or IV Check the CA and user certificate in MFP and peer machine No IKEv2 proposal chosen Check the IKEv2 IPsec proposal parameters encryption authentication algorithms DH group authentication methods in MFP and peer machine IKEv2 Certificate Authentication Failed
82. fill Replace the magenta toner See LB P 46 Replacing a Toner Cartridge Yellow Toner Empty Please Refill Replace the yellow toner See LB P 46 Replacing a Toner Cartridge Confirm waste toner box is attached Confirm the waste toner box is securely attached and close the waste toner box cover Close duplexing unit cover Close the duplexing unit cover Close receiving tray low cover Close the low cover of the receiving tray Prepare new waste toner box Prepare a new waste toner box TRU Box needs to be replaced Please make a service call Contact your service representative for the replacement of the TRU Box Automatic Document Feeder Error Please Contact Service Contact your service representative Technician Alignment Error in Automatic Document Feeder Please Contact Contact your service representative Service Technician Motor Error in Automatic Document Feeder Please Contact Contact your service representative Service Technician I F Error in Automatic Document Feeder Please Contact Service Contact your service representative Technician Fatal Error Please Contact Service Technician Contact your service representative 92 Error Messages TopAccess Message Corrective Action Main Motor Error Please Contact Service Technician Contact your service representative Printer Output Error Please Contact Service Technician Contact your service representative
83. g to print a document using an SMB connection the job cannot be printed and such messages continuously appear as No more connections can be made to this remote computer or Your file could not be printed due to an error Corrective Action SMB print is supposed to be utilized in a small network If you can use Windows 2000 Windows XP Windows Vista or Windows Server 2003 as a print server printing via the Windows Print Server is recommended If you cannot use the Windows Print Server in your network use LPR print instead E Cannot print properly with AppleTalk print Problem Description Text will be printed as stripe lines when printing an email message Some text is not printed in a document When printing from a web browser the web page is not printed in spite of the print job being sent to the equipment Corrective Action If the errors above occur with AppleTalk print use LPR print instead Network Connection Problems 69 Client Problems This section describes how to identify and correct the problems caused by the clients connected to the equipment One of the common examples of clients is a computer that sends a print job to the equipment and make it perform printing ll Checking the client status Problem Description The printing problems are caused by the printer driver settings network settings errors in the network connections and So forth First contact the administrator of the equipment to see if there
84. go are trademarks or registered trademarks of Mozilla Foundation in the U S and other countries IBM AT and AIX are trademarks of International Business Machines Corporation NOVELL NetWare and NDS are trademarks of Novell Inc TopAccess is a trademark of Toshiba Tec Corporation Other company names and product names in this manual are the trademarks of their respective companies Preface 1 CONTENTS Preface ues ii iM cau excdetens deae fT o T EHE 1 Chapter 1 TROUBLESHOOTING FOR THE HARDWARE Messages Displayed on the Touch Panel eene nennen 8 Clearing a Paper Jam cecetetee ceedeiceteceeercenie cdentcbeeceestebenecestitenee VA WAAN ENAR a NNAS 11 Locating a spaper Jal ccc e tette otn eter ree deg here tiated re E IE Regu n es 11 Clearing a paper jaf insasi cerita ed Le Ed tet duly Eee aad Lee e de c ett det daa 12 Paper jam in the Reversing Automatic Document Feeder ssssseeeee 13 Paper jam in the External Large Capacity Feeder optional eseesss 15 Paper jam in the drawer feeding portion ssse eee 17 Paper jam in the bypass tray eene netten nen ttn nth nnn d Etna aenea 18 Paper jam in the right side of the equipment ssssssssssemm 18 Paper jam in the duplexing unit enm nennen 21 Paper jam in the Finisher and the Hole Punch Unit both optional ssssss 22 Paper
85. he jammed original following the guidance displayed on the touch panel 4 P 13 Paper jam in the Reversing Automatic Document Feeder Time for Developer Maintenance The colors are shown abbreviated Y yellow M magenta C cyan and K black Little developer remains indicates the color of the developer Contact your service representative Cannot print this paper size Select the other Drawer A printing was attempted but failed The paper could not be output on the tray selected for the paper output because of the mismatch between the paper size and the tray 1 The paper with the size of 320 mm x 450 mm 320 mm x 460 mm or 330 mm x 483 mm 13 x 19 was attempted to be output in the lower receiving tray of MJ 1103 MJ 1104 2 The paper with the length of 457 mm 18 or longer was attempted to be output in the lower receiving tray of MJ 1103 MJ 1104 3 The paper with the length of 483 mm 19 or longer was attempted to be output in the receiving tray of the Finisher Delete the failed print job select the appropriate tray for the paper and perform printing again 8 Messages Displayed on the Touch Panel Message Problem Description Solution Cannot print this paper type Set the other paper type A printing was attempted but failed The paper could not be output in the tray selected for the paper output because of the mismatch between the paper type and the tray
86. hite original which has been stored in TIFF format by the scanning operation When printing an image of a black and white original which has been stored in PDF format by the scanning operation using a PCL6 or XPS printer driver A document such as Word including a black and white image may also be printed in the full color mode Corrective Action To print a black and white original in the black mode using black toner only perform one of the following settings Select Black and White for the Color box Select Text Graphic amp Image for the applicable range of Pure Black and Pure Gray in the Image Quality tab menu Click Setting in the Image Quality tab menu Select the Pure Black and Pure Gray check boxes in the Basic tab menu in the Setting dialog box Select Text Graphic amp Image for the Apply to box 68 Printer Driver Problems Network Connection Problems This section describes the troubleshooting for printing in the network connection environment Tip See also the checklists by types of printing and operating systems on L3 P 84 Printing Problems Network Related E Cannot print with the equipment network connection problems Problem Description cannot perform printing with the equipment Corrective Action See the checklist below to determine if the cause of the problem is related to a network If itis see P 84 Printing Problems Network Related In that sect
87. inistrator whether the POP3 login type Auto POP3 APOP is set correctly 3F00 3F10 File I O error Ask the sender to resend the Email If the error still occurs contact your wii Service representative Error Codes 99 ll Error codes on scan jobs 100 Tip The error indications on scan jobs are done as follows On TopAccess log list messages indicating the status are displayed Onthe touch panel of the equipment error codes are displayed See the listings below Error Code Problem Description Corrective Action Email 2C10 2C12 2C13 2C20 2C22 Illegal Job status A system error has occurred during sending of an email Retry it If the error still occurs contact your Service representative 2C11 2C62 Not enough memory When there are running jobs perform the job in error again after the completion of the running jobs If the error still occurs turn the power OFF and then back ON and perform the job again 2C14 Invalid parameter specified Make sure that you specify the settings correctly and try again 2C15 Message size exceeded limit or maximum size You are sending too many documents at a time Send your documents separately 2C30 2C33 Disk access error When there are running jobs perform the job in error again after the completion of the running jobs If the error still occurs turn the power OFF and then back ON and perform the job again
88. ion several OS and printing method based check lists are provided to help you find an appropriate action to take No Check Yes No Corrective Action 1 Have you set the protocol settings so they are Set up the proper protocol compatible with your network and client protocol Next Step gt settings 2 Have you set up the appropriate type s of print Next Step 5 Check the settings required for your printing services that should be supported environment 3 If you are using Novell print services did you set Set up the NetWare server up the Novell side of network printing such as Next Step 4 Refer to the Software Installation Guide creating print servers and attaching the print queue 4 If you set up Novell print services can you see the Refer to your Novell PCONSOLE or NWAdmin print job using PCONSOLE or NWAdmin Next Siep gt user documentation for help with using these utilities 5 Have you checked the gateway and subnet Set up the TCP IP correctly settings to make sure that the equipment is part of Next Step the same network Gateway as the client from which you are trying to print 6 Are other services and communications Refer to your network documentation or use a performed over the network behaving in the End gt network diagnostic utility to identify the a network normal and expected manner problem ll Cannot print with SMB print Problem Description When tryin
89. lter Local ID mismatch Check the user certificate in MFP Remote ID mismatch Check the user certificate in peer machine IKEv1 IKEv2 Timed out Check the network connectivity between MFP and peer machine Select the Flush Connections Option and retry It succeeded in the acquisition of the certificate It succeeded in the acquisition of the certificate An unknown error occurred by SCEP Verify the Network Settings again and retry generating certificates Timeout error 1 Check the IP address FQDN of the CA server and verify the Network Settings 2 Increase the timeout value and retry generating certificates again file save error Try re generating the certificates again SCEP operation is failed Check the challenge phrase It may be because of the wrong challenge phrase Error Messages 95 Error Codes TopAccess has the pages for the job lists print transmission reception and scan jobs The following error codes are shown on these pages in the Logs tab successful jobs have no codes These codes help you specify the cause of an error you might encounter Tip The error codes are also shown on the LOG window of the touch panel See the following lists when you find an error code on the touch panel E Error codes on print jobs Error Code Problem Description Corrective Action 402F P
90. m in your particular environment Some common network configurations are shown below along with the steps required to configure the equipment If you perform all the steps in the applicable checklist and still cannot print satisfactorily with the equipment contact your service representative Tips You can change the network protocol settings with the touch panel of the equipment or with TopAccess the Administration page Forthe error messages that appear during the installation of the printer drivers refer to the Software Installation Guide E SMB print and Point amp Print in a Windows operating system environment No Check Yes No Corrective Action 1 Are the IP address properties correctly set Next Step ES Set up the IP address correctly gu 2 Is the Microsoft computer name device name Next Step m Set up the device name correctly unique 3 Is the workgroup name valid and correctly Next Step i Set up the workgroup correctly entered 4 Is the WINS server address correctly set Set up the WINS server address correctly or Next Step gt enter 0 0 0 0 for the WINS server address to disable the WINS service 5 If the client computers are located in different Next S Set up the WINS server and enable it on the segments is the WINS service correctly aa tep gt equipment to allow users access from a different provided segments 6 Can you see the equipment
91. m mener nennen enne 81 Equipment does not respond to ping command sssssssseeeeene nennen nennen nennen nene 82 LDAP Search and Authentication Problems eese 83 Network shutdown occurs or touch panel disabled after LDAP search ssssssssssseeeeeen 83 LDAP authentication takes a long time ssssssseeene nennen nnnm nene neren enne enne nennen nnne 83 Printing Problems Network Related eeeeeeeeeeeeeeneeeeenenennn nennen nnne 84 SMB print and Point amp Print in a Windows operating system environment ssssseeeee 84 Raw TCP or LPR print in a Windows operating system environment ese e 84 IPP print in a Windows operating system environment sssssseenene eene eene ennemi 85 Novell print in a NetWare environment iiieeeeen nennen ettet tenen tita nnne th b nennt nnn Ene n ba eese bake tne redo trennt 85 Macintosh zin re TH a REEL 86 UNIX LINUX environment sssssesseeeneeennene nemen enne udes nnn en nene enn rennen sre nnnr senten neri enne ener enne 86 Network Fax N W Fax Driver Problems eeeeeeeeeeeeneenenenennnn nnnm 87 Cannot send a fax document with N W Fax driver nennen errem nennen nnns 87 Could not connect to the MFP device message appears ssssssse eene ener 87 Locating the Equipment in the Network E Canno
92. mode Press the START button or the ENERGY SAVER button to clear the Energy Saver mode Refer to the Quick Start Guide The equipment is turned off by the weekly timer Press the START button The equipment has not been ready since it was turned on Wait until the message Warming up disappears and the equipment is ready Code appears The window Enter Department The equipment is managed under the department management function Enter your department code If you do not know it contact the administrator of the equipment The window Enter the user name and Password appears The equipment is managed under the user management function Enter your user name and password If you do not know them contact the administrator of the equipment touch panel A message is displayed on the Some trouble occurred in the equipment or the message is displayed just for an ordinary operation See the meaning of the message referring to the listing below C P 2 Messages Displayed on the Touch Panel 106 When You Think Something Is Wrong With the Equipment E Originals and paper Problem Description Cause Corrective Action The original is jammed The original is unavailable on the equipment Check whether the original is available on the equipment For details refer to Chapter 2 of the Copying Guide Paper is jammed The paper is unavailable on th
93. ms 84 Printing Problems Network Related E IPP print in a Windows operating system environment No Check Yes No Corrective Action 1 Are the IP address properties correctly set Next Step 5 Set up the IP address correctly u 2 Is the HTTP server on the equipment enabled Next Step 5 Enable the HTTP server in the HTTP Network Service 3 Is the IPP print correctly set Next Step ES Set up the IPP print service correctly 4 Were the proper printer drivers installed Next Step e Refer to the Software Installation Guide to install the proper printer drivers 5 Is the IPP port configured with the correct URL Next Step m Refer to the Software Installation Guide to configure the proper port 6 Can you print to the equipment See the following section to fix the problem End gt P 69 Cannot print with the equipment network connection problems ll Novell print in a NetWare environment No Check Yes No Corrective Action 1 Arethe IPX SPX protocols enabled Is the correct Next Step E Set up the IPX SPX correctly frame type selected v 2 If applicable did you successfully set up queue Next Step A Set up the NetWare server properly based print 3 Did you configure the equipment for a NetWare Next Step 5 Set up the NetWare network settings correctly connection 4 Did you configure the equipment for Novell print Next Step 4
94. n black 1333 86 4 Siica G6909 20 6 Ferte eva ae ANY DEETOUETT P TONER OUEST ALIN A CAUTION Never attempt to incinerate toner cartridges Dispose of used toner cartridges and waste toner boxes in accordance with local regulations You can replace a toner cartridge while the print function is in operation when Install New color name cartridge is displayed Some toner remains in the toner cartridge while the message Toner near Empty is displayed Although you can replace the toner cartridge with a new one make sure that you follow the procedure P 49 Replacing a Near Empty toner cartridge This procedure is necessary for the equipment to reset the toner counter for displaying the next Toner near Empty message at the proper time 46 Replacing a Toner Cartridge 1 Open the front cover 2 Grasp the recess and slowly pull out the color toner cartridge to be replaced 3 When the cartridge has been pulled out more than halfway support it with your hand while pulling it straight out CAUTION Never attempt to incinerate toner cartridges Dispose of used toner cartridges and waste toner boxes in accordance with local regulations 4 Shake the new toner cartridge strongly with the label surface down to loosen the toner inside 5 Pull out the seal in the direction of the arrow Replacing a Toner Cartridge 47 W
95. nch unit front cover Hole Punch Unit Open Please Close Cover Close the Hole Punch Unit cover Paper Jam in Auto Duplexer Unit Please Clear Paper Path Refer to the guidance on the touch panel to remove jammed paper Paper Insertion Jam Please Clear Paper Path Refer to the guidance on the touch panel to remove jammed paper Paper Jam in Printer Please Clear Paper Path Refer to the guidance on the touch panel to remove jammed paper Paper Ejection Jam Please Clear Paper Path Refer to the guidance on the touch panel to remove jammed paper Staple Jam in Finisher Please Clear Staple Remove the jammed staples from the Finisher See LB P 42 Clearing a Staple Jam Paper Jam in Finisher Remove paper Remove the jammed paper from the Finisher Seel P 11 Clearing a Paper Jam Staple Jam in Saddle Stitch Finisher Please Clear Staple Remove jammed staples from the Saddle Stitch Finisher See LB P 42 Clearing a Staple Jam Used Toner Container Full Please Replace Replace the waste toner box See LB P 52 Replacing the Waste Toner Box Toner Not Recognized Please Check Toner Check and adjust the toner bottle Black Toner Empty Please Refill Replace the black toner See LH P 46 Replacing a Toner Cartridge Cyan Toner Empty Please Refill Replace the cyan toner See LB P 46 Replacing a Toner Cartridge Magenta Toner Empty Please Re
96. ng LI P 46 Replacing a Toner Cartridge Printer Error 2 pa This icon indicates You need to remove paper from the receiving tray of the equipment You need to remove paper from the receiving tray of the Finisher You need to remove the staples jammed in the Finisher C3 P 42 Staple jam in the Finisher You need to remove the staples jammed in the Saddle Stitch unit I P 43 Staple jam in the Saddle Stitch unit You need to clear the hole punch paper bits from the Hole Punch Unit 9 P 58 Cleaning the Hole Punch Dust Bin The recommended toner cartridge is not being used CJ P 46 Replacing a Toner Cartridge You tried to perform saddle stitching for a printing on mixed paper sizes The equipment cannot load paper from the External Large Capacity Feeder Cover Open V This icon indicates the front cover is open Toner Empty n This icon indicates no toner is left It also indicates which color is empty 0 P 46 Replacing a Toner Cartridge Waste Toner Full bi This icon indicates the waste toner box is full and requires replacing P 52 Replacing the Waste Toner Box 90 Hardware Status Icons on TopAccess Device Tab Paper Empty s This icon indicates no paper is left in a drawer Refer to the Copying Guide Paper Jam s This icon indicates a paper jam occurred It also indicates the location of the paper jam Q P 11 Clearing a Paper Jam Staples Empty
97. nit is installed LE SSS 22 Clearing a Paper Jam 1 TROUBLESHOOTING FOR THE HARDWARE 3 Move the Finisher slowly placing your hands on the positions shown in the figure When the Hole Punch Unit is not installed When the Hole Punch Unit is installed 2 Raise the lever and open the upper receiving tray 3 Remove the paper 4 Remove the jammed paper from the right or left side Clearing a Paper Jam 23 5 If the paper size is small turn the knob shown in the following figures to send the paper and then check that no paper is jammed 1 Turn the knob to feed the paper When the Hole Punch Unit is installed open the front cover of the Finisher and turn the 2 knobs at the same time 6 Close the Hole Punch Unit cover when it is installed T Remove the paper jammed in the equipment side 24 Clearing a Paper Jam Close the upper receiving tray of the Finisher Place your hands on the near and far side of the lever and push to close the tray until it clicks A CAUTION Be careful not to let your fingers be caught between the Finisher body and the upper receiving tray Tip You can close it by pressing the right side of the lever with your hand 9 Lower the shutter of the paper exit portion to open it 1 0 Remove the
98. nnot create a document Maximum number of documents has been reached Delete unnecessary documents and create a new document You can create up to 400 documents in each box and folder Cannot insert Page Maximum number of pages has been reached Delete unnecessary pages and insert a new page A document can contain up to 200 pages Paste failed Maximum number of page range is reached Delete unnecessary pages and paste pages in the document A document can contain up to 200 pages Cut failed The items have been deleted or modified Refresh the page and make sure that the item was deleted or is currently being modified Copy failed The items have been deleted or modified Refresh the page and make sure that the item was deleted or is currently being modified Paste failed The items have been deleted or modified Refresh the page and make sure that the item was deleted or is currently being modified Delete failed The items have been deleted or modified Refresh the page and make sure that the item was deleted or is currently being modified Please enter valid password Enter the correct password A folder with the name you specified already exists Please try again Use a name that does not exist in the box Another user has been archiving or uploading Please try again later The document is being archived or uploaded by another user Try again after the other user has finish
99. nts P 40 Jam when printing from the FAX L Jam when making copies or prints Press the POWER button on the control panel until a sound is heard T Shutdown in progress appears on the menu After a while the power I L PRINT DATA of the equipment is turned OFF C MAIN POWER nex ENERGY SAVER MENU 38 Clearing a Paper Jam Remove the jammed paper 3 Pull out the drawer indicated in the message check the type of the paper placed in the drawer and then close the drawer 4 Press the POWER button on the control panel L PRINT DATA MAIN POWER m m z a m 2 zZ e c gt m D Press the USER FUNCTIONS button on the control panel USER FUNCTIONS ABC INTERRUPT GHI JKL K COUNTER PARS DOG EPA 6 Press the USER tab and press DRAWER egy USER FUNCTIONS P E Cc E GENERAL COPY FAX SCAN E FLING LIST e E yi i Lex CHECK DRA ADDRESS E MAIL CLOSE JOB STATUS USER ADMIN Clearing a Paper Jam 39 T Press the drawer button indicated in the message and press PAPER TYPE f USER FUNCTIONS DRAWER X SIZE Cas Jo jenem Lasn Laurom LD uw re J ta aurou amp Bs Bsr rouo ST R
100. one specified for the department code and user code or users guests are not authorized to perform color A2A0 re aoe printing Clear the limit counter or authorize users so that they can perform color printing Limit over error Color The number of prints has exceeded the one specified for the user code A2A1 or users guests are not authorized to perform color printing Clear the limit counter or authorize users so that they can perform color printing Limit over error Color Number of prints has exceeded the one specified with the department A2A2 e code Clear the limit counter 96 Error Codes ll Error codes on transmission and reception Error Code Problem Description Corrective Action 0011 Paper jam Clear the jammed printing paper 0012 Original jam Clear the jammed original 0013 Door open Firmly close the open door 0020 Power interruption Check the power interruption report 0030 Reset The transmission was canceled by pressing the FUNCTION CLEAR button 0033 Polling Error Check polling options setup Security Code etc and check whether the polling document exists 0042 Memory full Make sure that there is sufficient memory before making the call again 0050 Line busy Retry communications 0053 Security Mismatch in Relay or Mail Box Confirm the remote party s Security Code system password and your transmission setup 0
101. owing the procedure below when you see this message To assure an optimal performance we recommend that you use TOSHIBA toner cartridges gets 51 27 ORIGINAL amp GENUINE TOSHIBA TONER T FCS5 K ESR Miao Y e pets 7 M ORIGINAL amp GENUINE S TONER FOR e STUDIOSS20C FOR e STUDIOSS20C TUDIOes20C esi TUDIO6Sz0C e STUDIOSSSOC NET 1647 g SSTUDIOSSIOC AMBIANTE EST MOINS DE 36 NET 16479 BURE LE MANUEL DEMPLOI DE L APPAREIL AVANT DEN FAIRE USAGE Never place it lengthwise SHAKE E NeW TONER CARTRIDGE Jamais a placer en long ha Carbon blc LABEL suface DOWN ORIGINAL amp GENUINE TOSHIBA TONER SHAKE WELL BEFORE USING AGITER AVANT EMPLOI VOR GEBRAUCH GUT SCH TTELN NOIR OR e STUDIOS AGITARE BENE PRIMA DELL USO 5TUD1065200 SACUDIR BIEN ANTES DE USER STUDIOGS30C NET 1647 g Never placa it langthwise COMPONENTS Polyester resin Jamais la placer en long Wax Carbon black 1395 86 4 Mai colocarla per lungo Sica G8909 20 9 Farto Niemals dor Lange nach stellen iNunca colocarlo de largo SCHWARZ NEGRO BLACK NERO ORIGINAL amp GENUINE TOSHIBA TONER ORE IN A DRY PLACE BELOW aca P WM READ THE OPERATING INSTRUCTIONS OF HNE Ne FOR e STUDIOSS20C H n ADER DANS UN ENDROIT SANS HUMIDITE e STUDIOSS20 es 3 ATURE e STUDIOSS30 4 m ase ave ase NET 1647 g i PARES NET 1647 g IDE LAPPARELL ISAGE COMPONENTS Polyester resin L Wax Carbo
102. paper 1 1 Close the front cover first and connect the Finisher to the equipment Move the Finisher slowly placing your hands on the positions shown in the figure A CAUTION Be careful not to let your fingers be caught between the Finisher and the equipment Clearing a Paper Jam 25 ll Paper jam in the Saddle Stitch unit optional The Saddle Stitch unit is inside the Saddle Stitch Finisher MJ 1104 1 Remove the paper jammed in the paper exit side of the Saddle Stitch unit 2 Separate the Finisher from the equipment 1 Open the front cover of the Finisher when the Hole Punch Unit is not installed Open the Hole Punch Unit cover when the Hole Punch Unit is installed 2 Pull the knob to unlock the Finisher When the Hole Punch Unit is not installed When the Hole Punch Unit is installed KASS AS A Ro Jl fi d 3 Move the Finisher slowly placing your hands on the positions shown in the figure When the Hole Punch Unit is not installed When the Hole Punch Unit is installed SS 3 Remove the jammed paper from the right side 26 Clearing a Paper Jam 5 Turn the knob to lower the paper until you cannot see T Pull out the Saddle Stitch unit until it stops 4 Draw the green knob to the right 6 R
103. peration where the paper jam occurred and in which drawer the paper size setting is incorrectly registered Troubleshooting differs depending on how the paper jam has occurred P 34 Jam when making copies or prints using a drawer P 36 Jam when making copies or prints using the bypass tray P 37 Jam when printing from the FAX Clearing a Paper Jam 33 L Jam when making copies or prints using a drawer Press the POWER button on the control panel until a sound is heard Shutdown in progress appears on the menu After a while the power PRINT DATA MAIN POWER of the equipment is turned OFF o m m D D x e z m b MENU Y 2 Remove the jammed paper 3 Press the POWER button on the control panel L PRINT DATA C MAIN POWER Gy ENERGY SAVER MENU Press the USER FUNCTIONS button on the control panel USER FUNCTIONS ABC G INTERRUPT GHI JKL K COUNTER PQRS TUV WXYZ DOG NINE 5 Press the USER tab to enter the USER menu and press DRAWER USER FUNCTIONS Ti Epe a 3 85 3 4 GENERAL COPY FAX SCAN E FILING LIST amp ug m CHECK DRA ADDRESS E MAIL CLOSE JOB STATUS USER ADMIN 34 Clearing a Paper Jam 1 TROUBLESHOOTING FOR THE HARDWARE 6 Press the drawer button indicat
104. pment If so compare the settings documentation or contact Macintosh technical j End gt to determine which need to be changed to support support print from this machine E UNIX Linux environment No Check Yes No Corrective Action 1 Are the IP address properties correctly set Next Step 5 Set up the IP address correctly u 2 Isthe LPR LPD print correctly set Next Step ES Set up the LPD print service correctly gu 3 Did you successfully install the UNIX Linux filters Next Step e Refer to the Software Installation Guide to v install UNIX Linux filters 4 Did you successfully create and set up a print Next Step is Refer to the Software Installation Guide to queue configure the print queue 5 Can you print to the equipment using LPD as the Set up UNIX Linux access for the equipment to root Next Step 5 enable other users to print from the Bourne shell Refer to your UNIX Linux documentation for more information 6 Can you ping the equipment from your computer Try a remote ping from another server If you can Next Step es reach the equipment from that server check for conflicts between the equipment and your current network segment 7 ls the LP Daemon functioning Next Step ES Reload Daemon or restart the system u 8 Can you print to the equipment End gt Contact your service representative 86 Printing Problems Network Related Network Fax N W Fax Driver Problems This section des
105. pment is in the Energy Saver mode after a period of time Press the START button to clear the Energy Saver mode CHANGE DRAWER TO CORRECT PAPER SIZE No paper suitable for the original is set Place the suitable size paper for the original in the drawer Time for periodic maintenance The equipment requires inspection and maintenance by a service technician Contact your service representative POWER FAILURE A job was interrupted by a power failure or some other reason The print or fax job may be incomplete Press JOB STATUS to check whether any jobs are unfinished To clear the message press the FUNCTION CLEAR button twice ERASING DATA The Data Overwrite Enabler optional is clearing the data This message is displayed if the Data Overwrite Enabler optional is installed You can operate the equipment while the message is displayed Messages Displayed on the Touch Panel 9 Message Problem Description Solution Check paper size setting on touch panel for Bypass tray Paper jam occurred because of a mismatch between the paper size placed in the bypass tray and the size registered for the bypass tray in the equipment Register the paper size correctly Just clearing the paper jam does not prevent another paper jam LL P 33 Clearing paper jams caused by a wrong paper size setting Set the paper on the bypass tray again The paper placed on the bypass t
106. quipment Replacing the Waste Toner Box 53 1 TROUBLESHOOTING FOR THE HARDWARE Refilling With Staples Refill with staples according to the following procedures when the staples in the stapler of the Finisher and Saddle Stitch unit ran out P 54 Refilling the Finisher staples P 55 Refilling the Saddle Stitch unit staples E Refilling the Finisher staples 1 Open the front cover of the Finisher 2 Remove the staple cartridge Take the empty staple case out of the staple cartridge Pull up the empty staple case while pushing both sides as shown in the figure Fit a new staple case into the staple cartridge Push the staple case hook into the staple cartridge socket until you hear a click 54 Refilling With Staples 5 Fit the staple cartridge into the stapler When fitting the staple cartridge hold the green labeled portion of the bracket securely so that the bracket will not move Insert the cartridge until it is caught by the latch and fixed with a click 6 Close the front cover of the Finisher Tip If the message Check staple cartridge remains repeat the procedure above from step 1 to 6 Refilling the Saddle Stitch unit staples When the staples of the stapler in the Saddle Stitch Finisher MJ 1104 have run out refill the staples following the procedure below 1 Open the front cover of the Finisher and pull out the Saddle Stitch unit until it s
107. r Separate the External Large Capacity Feeder optional from the equipment Move it slowly while pushing the lock lever Clearing a Paper Jam 15 2 Remove the jammed paper by turning the green dial 3 Remove the jammed paper from the equipment NNNNNNNS EO WEE 4 Pull out the feeder tray and remove the jammed paper 5 Close the feeder tray and connect the External Large Capacity Feeder to the equipment Slowly move the External Large Capacity Feeder placing your hands on the positions shown in the figure 16 Clearing a Paper Jam E Paper jam in the drawer feeding portion A CAUTION Be careful not to let your fingers be caught between the equipment and the External Large Capacity Feeder 1 Separate the External Large Capacity Feeder optional from the equipment when the External Large Capacity Feeder is attached Move it slowly while pushing the lock lever 2 Open the paper feed cover W ANY 3 Remove the jammed paper from the drawer ANNNNNS O Open the paper source drawer and remove the jammed paper FJ IIMS arm y e VIMY Clearing a Paper Jam 17 5 Close the drawer and the paper feed cover Connect the External Large Capacity Feeder if attached optional to the equipment Mov
108. r was renamed A folder of the same name The same named folder cannot be created in the same already existed box 2B70 The document was renamed A document of the same The same named document cannot be created in the name already existed same box or folder The storage period of e Filing documents will expire Check whether necessary documents are stored in e 2B71 m Filing The documents will be deleted in a few days 2B80 The HDD for storing e Filing data is running out of Delete unnecessary documents in e Filing 102 Error Codes Error Code Problem Description Corrective Action Insufficient Memory Turn the power OFF and then back ON Retry the scan 2B90 If the error still occurs contact your service representative Invalid Box password specified Make sure that the password is correct and retry the Scan or reset the password and retry the scan When this error occurs for the print of the data in the e Filing 2BAO perform the print with the administrator s password If the recovery is still not completed or in case of invalid password for the operation other printing opening the file etc contact your service representative Incorrect paper size or color mode This size or color mode is not supported by e Filing 2BA1 Check the paper size or color mode 2BBO Job canceled Job was canceled Power failure occurred Make sure that the power cable is connected properly 2BB1 NP
109. ray jammed Remove the jammed paper and set the paper again Reboot the machine An error occurred in the equipment and it stopped normal operation Rebooting the equipment may correct the error To reboot the equipment turn the main power switch off and then on Toner near Empty A toner is running out indicates the color The colors are shown in abbreviations when two or more toners are running out Y yellow M magenta C cyan and K black Check the color of the toner on the touch panel and prepare the toner cartridge About 4000 copies more can be made after this message appears Replace a toner cartridge after the message Install new toner cartridge is displayed Black and white printing is available while the other colors have run out Neither color nor black and white printing can be done when the black toner has run out e Ifyou replace a toner cartridge with a new one while some toner remains make sure to clear the counter This is necessary for the equipment to display the next Toner near Empty message at the proper time For the procedure see below P 49 Replacing a Near Empty toner cartridge Confirm waste toner box is attached and close waste toner box cover The waste toner box is not securely attached or the waste toner box cover is open Confirm the waste toner box is securely mounted and close the waste toner box cover ELI P 52 Replacing the Wast
110. t locate the equipment in the network Problem Description cannot locate the equipment in the network Corrective Action Improper settings may cause the problems in locating the equipment in the network Try the checklist below to detect the cause of the problem If the problem remains unsolved contact your service representative No Check Yes No Corrective Action 1 Is the startup page printed out If not wait until the communication comes online Examine the protocol settings listed on the startup page Are they correct Next Step u Set up the proper protocols Print out a configuration page Make sure that there are not any discrepancies or inconsistencies between the current network settings and your network environment Change the network settings if necessary Use the Find Computer utility from your Windows computer to locate the equipment by its device name Can you find the equipment Next Step u Set up the proper protocol if required Once you have located the equipment configure the port that it is mapped correctly to the device Can you locate other computers connected to the same network Next Step gu Check the network settings on the client computer to make sure that they are compatible with the network settings on the equipment Check the link LED activity on the hub and or NIC of the equipment and the client machine Do the hardware components appear to be func
111. the SNMP setting configured for SNMP V3 gt Next Step Check whether the SNMP V3 is available on your environment Is SNMP enabled on the equipment Is public specified for the Read Community Next Step g Enable the SNMP MIB and confirm the Read Community setting Confirm that the protocol suite installed on the client computer has been updated with the latest software for the given operating system If your network only supports the IPX SPX protocol make sure that the most current version of Novell Client software is installed Next Step u See the vendor s Web site for information about product updates and technical supports Print an NIC Configuration page from the equipment Does the equipment support the same protocol as the network Next Step Configure the proper protocol Change the protocol settings from TopAccess if necessary and reboot the equipment for the changes to take effect Repeat step 2 Was the device discovered End Next Step Check the NIC Configuration page Are the IP address and subnet mask settings correct Next Step Setup the TCP IP settings correctly Check the router to make sure that it is not filtering out the equipment packets Is the router processing equipment packets correctly Next Step gu Adjust the router settings Can another computer within the same network segment discover the equipment Next Step u
112. the guide and return it to its original position Remove the staples fallen between the staple cartridge and the staple case or the ones in the staple receiver T Fit the staple cartridge into the stapler When fitting the staple cartridge hold the green labeled portion of the bracket securely so that the bracket does not move Insert the cartridge until it is caught by the latch and secured with a click 8 Close the front cover of the Finisher E Staple jam in the Saddle Stitch unit 1 Pull out the Saddle Stitch unit until it stops m Clearing a Staple Jam 43 1 TROUBLESHOOTING FOR THE HARDWARE 2 Remove the staple cartridge 3 Raise the guide while holding the knob A Stapling area A CAUTION Do not touch the stapling area The actual needle point could cause you personal injury 4 Remove the jammed staples 5 Holding the knob lower the guide and return it to its original position 6 Fit the staple cartridge Insert the cartridge until it is caught by the latch and secured with a click 44 Clearing a Staple Jam 1 TROUBLESHOOTING FOR THE HARDWARE T Return the Saddle Stitch unit to its original position zm AWE Clearing a Staple Jam 45 Replacing a Toner Cartridge When a toner cartridge runs out the message Install New color name toner cartridge appears Replace the toner cartridge foll
113. the problems of scanning innui a ticinscsssnacebucdasssaechanidaravackedsbacdweuecnatacadaabedecueshsverdetbauiddcatieketsbnedueneisnennondute 74 Cannot E mail my SCaris 9 o rere e persi owe danced D siege dee see qe Ces eed opu ine d ode dc e reete d ede deeds 74 Cannot find the data saved in the shared folder enne enne 74 Scanning Problems This section describes troubleshooting for using scan data ll Cannot E mail my scans Problem Description have scanned a document and sent the copy as an e mail attachment but the e mail does not reach the specified e mail address Corrective Action Check the following points The correct e mail addresses are specified The equipment is correctly configured for and connected to the network Forthe SMTP Client settings the SMTP server address is correctly set Forthe SMTP Client settings the Port Number is correctly set Forthe SMTP Client settings the settings for SSL and or authentication are correctly set The data size of the attached file is smaller than equal to the maximum data size receivable on the recipient s side For details on the network settings refer to the TopAccess Guide For details on e mailing the scanned image refer to the Scanning Guide E Cannot find the data saved in the shared folder Problem Description have scanned a document and saved the copy in shared folder of the equipment but cannot locate the saved file Correcti
114. tic density mode Copied image is too dark Copy density is set too dark Lighten the density manually or try the automatic density mode Copied image has marks The Reversing Automatic Document Feeder is not fully lowered Lower them fully to block outside light The original glass platen sheet scanning area and guide are marked Clean them LLI P 100 Daily Care for the Equipment The copy density is set too dark Adjust the density lighter manually or try the automatic density mode A transparent original such as transparency or tracing paper is being used To copy a transparent original clearly put a sheet of blank and white paper behind the original Make sure that the paper is large enough to cover the original Copied image is partially missing The size or orientation of the copy paper and that of the original are not consistent The reduction ratio is not properly set Fit the copy paper size to the original or set the reduction ratio for the copy paper The binding margin is too wide Set the binding margin width to fully cover the original For details refer to Chapter 4 of Copying Guide The original is larger than the printable area The outside part of the printable area cannot be copied The Full Image function enables you to copy the whole image of the original in the 95 9996 reproduction ratio Copied image is blurred There is a g
115. ting for the web browser based e Filing web utility You will also find the error messages and the corrective actions for each message E e Filing Web Utility terminates the session Problem Description The message This operation will end your e Filing session appears and e Fling Web Utility returns to its top page Corrective Action 1 Clicking Return Refresh and home button or login link leads to this message and e Filing Web Utility returns to its top page In this case try again the operation you intended to do Corrective Action 2 Closing the window by clicking the x button of the browser leads to the message This operation will end your e Filing session and the e Filing session ends Finish your current operation before you close the window Corrective Action 3 Operating the main window while the sub window is displayed leads to the message This operation will end your e Filing session and the processing displayed on the sub window ends Do not operate the main window until the processing on the sub window has been completed E Numerous sub windows repeatedly appear Problem Description Numerous sub windows repeatedly appear and e Filing becomes uncontrollable Corrective Action Close all the windows and exit from the web browser Then restart the browser and clear the cookie files from Internet Option for Internet Explorer E Displaying the items in the Contents Frame takes a long time Problem Des
116. tioning properly Next Step u Contact your service representative Make sure that the device name for the equipment is unique and verify that the WINS and or DNS server database are not causing potential naming conflicts with the network settings on the equipment If necessary change the network settings on the equipment After the communication comes back online can you see the equipment in the network Next Step gu Set up the NetBIOS name of the device correctly If the network environment is using complex subnet or supernet structures is the IP address used by the equipment within the network structures range of valid addresses End Contact your local network support specialist for further assistance 80 Locating the Equipment in the Network E Cannot locate the equipment with Local Discovery Problem Description Local Discovery cannot detect the equipment Corrective Action The equipment is normally located automatically by SNMP When the TWAIN driver File Downloader Address Book Viewer Backup Restore Utility or Remote Scan driver cannot automatically discover the equipment over the network the most likely cause is limitations of the protocols supported by the computer In some cases you need to add or update network components however first see the checklist below to fix the problem No Check Yes No Corrective Action 1 Check the SNMP version Is
117. tops Remove the staple cartridges Replace both cartridges at a time Press the buttons on both sides of the cartridge The transparent cover of the cartridge is lifted Refilling With Staples 55 1 TROUBLESHOOTING FOR THE HARDWARE 4 After the transparent cover is lifted take the empty staple case out of the cartridge Fit the new staple case into the staple cartridge Insert it to the rear until it clicks At this step do not remove the seal bundling the staples Press down the transparent cover of the cartridge Press it down until it clicks T Pull out straight the seal bundling the staples 8 Fit the staple cartridge into the stapler Insert the cartridge until it is caught by the latch of the staple cartridge and is fixed with a click 56 Refilling With Staples 1 TROUBLESHOOTING FOR THE HARDWARE 9 Return the Saddle Stitch unit to its original position E EE Refilling With Staples 57 Cleaning the Hole Punch Dust Bin When the hole punch dust bin becomes full dispose of the paper punchings following the procedure below 1 Open Hole Punch Unit cover 2 Pull out the hole punch dust bin 3 Dispose of the paper punchings 4 Push back in the hole punch dust bin 5 Close the Hole Punch Unit cover 58 Cleaning the Hole Punch Dust Bin TROUBLESHOOTING FOR COPYING This ch
118. transmission and reception sssssssssseeeeemee 97 Error codes om scan obs unte dee eed FH e eese e ep 100 4 CONTENTS Chapter 8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT When You Think Something Is Wrong With the Equipment eene 106 General operatloris 22 2 e cedent hood aaa t dde ce ede Pra kae PR S RR RR dne tans dane uta geh un 106 Originals and paper iiie eredi ete IE He eee Le ened qed deed ead d e edens 107 Regular Maintenance tecto nerit eere 108 109 CONTENTS 5 6 CONTENTS TROUBLESHOOTING FOR THE HARDWARE This chapter describes how to troubleshoot the problems with paper toner and other finishing processes This chapter also describes how to supply the paper toner and staples Messages Displayed on the Touch Panel cccccceeeeeeeeeeeeeeeeeeeneeeeeeeeeeeeeneeeeeeeeeeeaeaaeeeeneeeeeees 8 Clearing a Paper Jar oue cene don Sun aaaea anna aaea Saa na bd ada e rc VE CERE apa Vn Enn aan una Harean VR Ra BRE 11 Locating apaper jami nete tabe dit eee ee 11 Clearing a Paper AM m 12 Paper jam in the Reversing Automatic Document Feeder sssssseeeeeeen emen nnne 13 Paper jam in the External Large Capacity Feeder optional essen eem 15 Paper jam in the drawer feeding portion sssssssesseeneeneenen emm nenenneemenreen nere n nene enn nr ren nnne 17 Paper jam in the Dypass tray ae aa aa ea rar aa
119. ve Action For Windows OS search the network for the equipment using the search function of Explorer The data are stored in the equipment s shared folder named FILE SHARE For Macintosh make sure that the OS version is Mac OS X 10 3 x or later a client computer running Mac OS X 10 2 x or earlier cannot access the shared folder on the equipment If your computer is running Mac OS X 10 3 x or later search the network for the equipment on Finder and access the folder named FILE SHARE f you cannot find the equipment on the network make sure that the SMB Server Protocol setting is enabled on TopAccess For details on the network settings refer to the TopAccess Guide For details on storing the scanned image refer to the Scanning Guide 74 Scanning Problems TROUBLESHOOTING FOR e Filing This chapter describes how to troubleshoot the problems on e Filing e Filing Web Utility Problems oicaiietuci crai raa Su cu b rok aab seu cut 1k in od de cd o sc aai Eme E reb eK ra abs 76 e Filing Web Utility terminates the session sssssseeene enne nnnm nennen ennemi 76 Numerous sub windows repeatedly appear sssssssesee eee eene nennen nee enne en nre enne ener enne 76 Displaying the items in the Contents Frame takes a long time sssse e 76 Error messages ar Rt EU ER RP TEMERE EE ERE EE ada nuadbaatersuadea agrees 77 e Filing Web Utility Problems This section describes troubleshoo
120. wer N Paper jam has occurred because of the mismatch between the paper type placed in a drawer N and the type registered for the drawer N on the equipment Just removing the jammed paper does not prevent another paper jam Be sure to correctly register the paper type in the equipment LL P 38 Clearing paper jams caused by a wrong paper type setting Paper for left drawer can be added No paper is left in the left tray of the Tandem Large Capacity Feeder You can add paper while the copy function is in operation Open the drawer of the Tandem Large Capacity Feeder and add paper in the left drawer For details refer to Chapter 1 of the Copying Guide TRU Box needs to be replaced Please make a service call The TRU box requires replacement by a service technician Contact your service representative Prepare new waste toner box The waste toner box is nearly full Have a new waste toner box ready for the replacement Wait Performing Self check The equipment is undergoing the maintenance to keep its imaging quality Wait until the maintenance is completed and the message disappears Change direction of original The orientation of the original placed on the original glass is incorrect Change the orientation of the original by 90 degrees and place it on the original glass Misfeed in document feeder The original was jammed inside the Reversing Automatic Document Feeder Remove t

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