Troubleshooting Installation Issues
Contents
1. You can manually remove an unsuccessful or a failed PNSC installation using the following steps Delete the database entry for the lt pnsc vm name gt you want to delete from the UCSD table STINGRAY AJAX DATA To delete the database entry from the UCS Director database table see Deleting a Database Entry From UCS Director Database Table on page 6 Cisco Virtual Application Container Services Installation and Upgrade Guide Release 5 2STV1 1 Troubleshooting Installation Issues Problems with Installing Cisco Prime Network Services Controller Step 2 From the UCS Director UI delete the entry for the respective lt pnsc name gt from Administration gt Physical Account gt Multi Domain Managers Step 3 Select the particular PNSC entry that you want to delete from the table and click Delete Step 4 Power off the PNSC VM from the vSphere Client and delete the VM Problems with Installing Cisco Prime Network Services Controller This section includes symptoms possible causes and solutions for the following problems while you install Cisco Prime Network Services Controller PNSC Symptom The PNSC installation workflow fails with the following error java net UnknownHostException lt hostname_of_the_server gt selectedContext lt None gt Possible Causes This occurs when the hosts are added to the VC via the host names and the SNS settings on the UCS Director is incorrect The reachability to the host and2. the PNSC OVA deployment fails when either the DNS server is wrong or when the DNS server is not listed as the first one in the UCS Director Verification and Solution You must verify that the DNS server IP address is valid and the DNS server is listed as the first If not change the order of the DNS server in such a way that the preferred DNS server is always listed as the first in the list To change the order or view the DNS IP address do the following 1 Log into UCS Director 2 navigate to Administration gt Guided Setup gt Initial System Configuration gt Launch 3 Skip all the steps until the DNS Server appears Edit the order of the DNS server list or add the right DNS servers 4 Skip the remaining steps and click Submit You can relaunch the PNSC installation for a successful deployment Cisco Virtual Application Container Services Installation and Upgrade Guide Release 5 2STV1 1 m Troubleshooting Installation Issues Troubleshooting Adding Hosts Issues Troubleshooting Adding Hosts Issues Removing the Hosts Manually Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Cisco Virtual Application Container Services Installation and Upgrade Guide Release 5 2STV1 1 Use the following procedure to manually remove the hosts added to the Cisco Nexus 1000V distributed virtual switch DVS If not already added add a physical NIC or VMNIC to the vSp
3. Messages i This section describes the errors that may be encountered when working with the Add Host operation in the Cisco VACS and the corresponding solutions to these errors Error Message Cause Resolution vm kernel IP_in use VSUM Error Message null Change the VMKNIC IP L3 or vteps and submit the Add host operation virtuaINIC_dendency_on_PNIC VSUM Error Message null There was a VM template using VM network pg on that vSwitch When you try to migrate the pnic mapped to vswitch to dvs VSUM Nexus1000V installer throws an error Vlans_not_backed VSUM Error Message null If VLANs of existing vmknics new L3 control vmknic Vteps VMs are not present in the uplink port profile chosen for the pnics VSM_ operation error VSUM Error Message nul Some of the configuration commands have failed on the Nexus 1000V Log in to Nexus 1000V and check the accounting log The show accounting log will show some commands as FAILURE Cisco Virtual Application Container Services Installation and Upgrade Guide Release 5 2STV1 1 m Troubleshooting Installation Issues A Error Messages E Cisco Virtual Application Container Services Installation and Upgrade Guide Release 5 2STV1 1
4. Troubleshooting Installation Issues This chapter contains the following sections e Troubleshooting Cisco Virtual Switch Update Manager Installation Issues page 1 e Troubleshooting Cisco Nexus 1000V VSM Installation Issues page 2 e Troubleshooting Cisco PNSC Installation Issues page 2 Troubleshooting Adding Hosts Issues page 4 e Troubleshooting CSR 1000V Installation Issues page 5 e Deleting a Database Entry From UCS Director Database Table page 6 e Error Messages page 7 Troubleshooting Cisco Virtual Switch Update Manager Installation Issues Removing a Cisco Virtual Switch Update Manager Installation Manually Use the following procedure to manually remove Cisco Virtual Switch Update Manager while installing the Cisco Nexus 1000V for Cisco VACS Step 1 Delete the database entry for the respective lt vsum vm name gt from the UCSD Cisco UCS Director table STINGRAY AJAX DATA Delete the lt vsum vm gt For detailed instructions about deleting a database entry see Deleting a Database Entry From UCS Director Database Table on page 6 Cisco Virtual Application Container Services Installation and Upgrade Guide Release 5 2STV1 1 iz Troubleshooting Installation Issues Step 2 Step 3 Step 4 Troubleshooting Cisco Nexus 1000V VSM Installation Issues Delete the extension com cisco nlkv headless from the vCenter Server MOB from https lt vcenter server ip gt mob and click Content gt Extension Manag
5. atform hardware lite license enable exit write reload After the CSR 1000V is online log in to the CSR 1000V using the SSH application and execute the following command license smart register idtoken lt your CSR token id gt After one to three minutes the CSR 1000V is licensed To verify that the CSR 1000V is licensed from the Cisco UCS Director menu bar choose Virtual gt Network The VACS CSR Licenses screen that appears displays the CSR 1000V license details Deleting a Database Entry From UCS Director Database Table Step 1 Step 2 Step 3 B Cisco Virtual Application Container Services Installation and Upgrade Guide Release 5 2STV1 1 Log on to Cisco UCS Director as root user and enter mysql user admin password lt ucsd db password gt lt db name gt to access the UCS Director database example mysql user admin password cloupia db private_admin Enter the following SQL query to delete a database entry from the UCS Director database table ELETE FROM lt table name gt HERE lt some_column gt lt some_value gt oO 2 U X 3 3 ples ELETE FROM STINGRAY AJAX DATA HERE VMNAME vsum_vm m 29g nter the following SQL query to examine the entries in the table before or after the deletion ELECT ALL lt comumn_name gt FROM lt table name gt ample ELECT ALL VMNAME FROM STINGRAY AJAX DATA nn wn X Troubleshooting Installation Issues Error Messages Error
6. d c Right click and select Remove from the vSphere Distributed Switch Note These steps ensure that all the PNICs associated with the DVS are removed and are made available To remove the VIB from the host move the host to maintenance mode and SSH to the host and execute the following command esxcli software vib remove n cisco vem v170 esx To clean up the VTEP entries for the host from the UCS Director database perform the following steps a Log on to Cisco UCS Director as root user and enter mysql user admin password lt ucsd db password gt lt db name gt to access the UCS Director database b Use the following syntax to remove the VTEP entries for the host that was removed DELETE from STINGRAY VTEPS PER HOST where HOSTIP lt VEM HOSTIP gt e g DELETE from STINGRAY VTEPS PER HOST where HOSTIP 10 10 10 1 Troubleshooting Installation Issues Problems with Adding Hosts Problems with Adding Hosts i This section includes symptoms possible causes and solutions for the following problems while you add hosts Symptom When you manually add a port profile sometimes you get an error message Possible Causes Verification and Solution You must verify that the DNS server IP address is valid and the DNS server is listed as the first If not change the order of the DNS server in such a way that the preferred DNS server is always listed as the first in the list To change the order or view the DNS IP a
7. ddress do the following 1 Create a port group on the vSwitch The name of this port group must be Management Network 2 Inthe UCS Director navigate to Virtual gt Compute gt Your VC Account gt Polling gt Request Inventory Collection After the inventory is completed the port profile is available in the Port Profile Configuration screen The add host operation fails when you add a host that has a VMWare DVS installed on it Either remove the VMWare DVS from that host or use another host that does not have the VMWare DVS installed on it Troubleshooting CSR 1000V Installation Issues Applying the CSR 1000V License Manually Use the following procedure to manually apply the CSR 1000V license Step 1 Log in to the CSR1000V using the SSH application The login credentials are available in the container report For more information see Viewing Reports Step 2 Execute the following commands config terminal call home Cisco Virtual Application Container Services Installation and Upgrade Guide Release 5 2STV1 1 E Troubleshooting Installation Issues Step 3 Step 4 Deleting a Database Entry From UCS Director Database Table profile CiscoTAC 1 active anonymous reporting only destination transport method http no destination transport method email exit service call home license smart enable license boot level lite ip domain lookup ip name server lt yourDNS IP gt pl
8. er Click UnregisterExtension and add the Extension key Value com cisco nlkv headless Power off the lt vsum VM gt from the vSphere Client and delete it Troubleshooting Cisco Nexus 1000V VSM Installation Issues Removing the Cisco Nexus 1000V VSM Manually Step 1 Step 2 Step 3 Step 4 Use the following procedure to manually remove a Cisco Nexus 1000V VSM From the Cisco Nexus 1000V console execute the following commands nlk dvs name configure terminal k dvs name config svs connection vCenter k dvs name config svs conn no vmware dvs H 5 5 his will remove the DVS from the vCenter Server and any associated port groups Do you really want to proceed yes no yes yes nlk dvs name config svs conn no connect nlk dvs name config svs conn end nlk dvs name copy running config startup config optional Power off the primary and secondary VSM VMs from the vSphere Client and delete both the VMs Delete the database entry for the respective lt Nexus 1000V dvs name gt from the Cisco UCSD table STINGRAY AJAX DATA To delete the database entry see Deleting a Database Entry From UCS Director Database Table on page 6 Select the entry for the respective lt Nexus1000V dvs gt from Cisco UCS Director UI from Administration gt Physical Account gt Manage Network Elements and click Delete Nework Element Troubleshooting Cisco PNSC Installation Issues Removing a PNSC Installation Manually Step 1
9. here Standard Switch and navigate to vSphere Standard Switch Attention This step is applicable only if one physical NIC or VMNIC is migrated to the NIK V DVS If more than a physical NIC or VMNIC is migrated to the Cisco Nexus 1000V DVS then skip to Step 3 Select the Physical NIC or VMNIC from Properties gt Network Adapters gt Add Migrate the VMKNIC back to the vSwitch Note You must select the appropriate VLAN ID that facilitates management connectivity In the vSphere Distributed Switch navigate to Manage Virtual Adapters and select the management VMKNICs and click Migrate Choose the appropriate vSphere Standard Switch and the port group that facilitates management connectivity and proceed with the migration Repeat this step for all relevant and necessary VMKNICs To remove newly created Layer 3 control Nexus 1000V control VMKNIC and the VTEP VMKNICs navigate to the Manage Virtual Adapters in the vSphere Distributed switch and select the appropriate virtual adapter and click Remove To move all virtual machines from Cisco Nexus 1000V to vSwitch select the VM and navigate to Edit Settings and change the network adapter s port group mapping to a port group on the VMware Standard vSwitch To remove the host from the distributed virtual switch perform the following steps a In the Networking sub menu select the Nexus 1000V DVS from the left panel b From the Hosts tab on the right panel select the particular host to be delete
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