Belgacom Forum™ IPhone 730 Belgacom Forum ™ 700 User manual
Contents
1. 2 Call me back tomorrow 16 Meeting on at 3 Call me back at 17 Out for a while 4 Call back 9 18 Absent for the rest of the day 5 Call the attendant 19 Absent back at 6 Call the secretary 20 Absent back on ___ at 7 Iwill call back at 2 On vacation back on ___ 8 Use paging 22 External meeting 9 Please fetch your fax 23 External meeting back on ___ IO Please fetch your mail 24 lam in room nr Il Please cancel your forwarding 25 in a meeting do not disturb 12 Visitors are waiting 26 Atlunch 13 You are expected at reception 27 Indisposed 14 Meetingat Messages to be completed using numeric keypad 23 lE 69 Listwith missing external calls and your displaying text messages The light indicates that messages have been received display of the missed call or name from the caller the date time or number of message 1 ReadTxt gt number of messages received oo select message and confirm PAID Displays the rest of the message and the date and time it was left Clear Erase message CU Call back sender of message SendTat Sending a written message to an internal correspondent SaueToReP Save the sender s number in your directory Leaving your messages x E 6410 Message notification option A message is left in your mailbox but you are not at your desk You can configure your telephone2. ACD Agent set Supervisor station E 97 Integrating another group leaving a group Agent set 9 8 Agentset Close the agent session logout 12 55 O A EEIE Baco WACD2 Q es gt HAcp3 BAcD4 Lo HACD 5 El ACD 6 DACD 7 El ACD 8 press the key of the group I to 8 to integrate box empty and orpress the key of the group to leave box full Logout TA 32 99 Supervisor station A supervisor can consult the messages left in the voice mailboxes of the call centre groups maximum 8 groups using the function keys on an Forum IPhone Phone 730 or Forum M Phone Phone 740 IPhone 750 set m A supervisor can also perform the agent function from the same set E 919 Supervising group mailboxes Supervisor station Consulting the messages When a message is left in a group mailbox the voice mail present indicator associated with the supervision key flashes l follow the instructions of the voice T gt guide Press the supervision key m When a mailbox is consulted by a supervisor the other supervisors cannot access it Supervision keys for group mailboxes and positioning on the sets 12 55 Hem Perso ln KY y o MACD I ElACD2 DH noon ACD 3 ACD 4 M mE E ACD 5 ACD 6 Vv ACD7 ACD 8 access the Perso page 10 Managing your charges option When the internal correspondent who has taken the call on hooks you are called back and can Read
3. gt apt start message recording naoa ma x recording end of recording apply o Listen o Record replay message re record a message apply Use your mailbox option 67 Filtering calls using the voice mailbox option This service lets you filter incoming calls to your voice mailbox When your caller leaves his message you can choose to communicate with him Activating call screening m Fitter fad PERSO access the voice mailbox enter your personal Perso page screening password programmed key When you receive a call nooe e you hear the message left by your Paul caller is screened name or number of the caller to stop listening only 68 Sending a written message to an internal correspondent apply SendTxt Qs number to be called the name 22 same key to stop listening and deactivate the screening hands free to take enter the first letters of Use your mailbox option Predefined message first message in list Q7 Language AND OR change language of message Personal message Newsa create a temporary personal message alphabetic keypad The 27 standard messages are shown below select the message to be sent Gotomsa enter the no of apply your choice the message to be sent 01 to 27 apply your choice apply your choice I Call me back 15 Meetingon
4. o _ The corresponding LED goes out Making a call receiving a call 2 11 Sending DTMF signals During a conversation you sometimes have to send DTMF signals such as with a voice server an automated attendant or a remotely consulted answering machine nanom wnFcode Paul in conversation during a to activate conversation The function is automatically cancelled when you hang up If you want to make a second call using direct outward dialling you must first disable voice freguency signalling S S 2 2 Mute so that your correspondent cannot hear you You can hear your correspondent but he she cannot hear you nonoom Paul o gt The key lights up in conversation during a disable microphone conversation QO gt The key is no longer lit gt b lt resume the conversation During a conversation 31 Transferring a call Transfer of call without announcement fast transfer naoa 1 HeucatL oo The called phone is Transfer Paul gt OG gt ringing in conversation a during a number of conversation second correspondent When a call is not answered it will be routed back to the phone Your phone begins to ring unhook and you re back on the phone Transferring a call with announcement naoa ngoa Heucall gt John Paul in conversation in conversation no of the 2nd the first call is on hold terminal If the number receiving
5. reaching you with one number only option i Settinas Assistant Menu By default internal and external calls are deflected to change see point 5 2 Selecting j menu l l calls to be diverted Gm You can make calls but only the destination number can call you reach the Menu select type of page diversion 52 Selecting calls to be diverted 1 Internhr Externhr Mobiler a D When a diversion is applied you can select the types of call to be diverted outside internal all mE i dial number of a dial an outside line number dial number of your DDS x 0202 colleague or your or DECT Est int Ae secretar 9 aam gt Div Ext Loc y Vv select the type of Out Int call type of call diverted Cmm 1 Operator is displayed activate deactivate transfer apply Allcalls External o Internal to operator i h i Forwarding to the personal assistant is immediate The voice prompt is already divert intemal and divert outside calls divert internal calls recorded and cannot be customised Before activating the personal assistant the voice outside calls mailbox must be initialized and will always be part of the voice prompt announcement no available language choice for the personal assistant If a French language set calls a Dutch language set that is deflected to the personal assistant the announcement will be in Dutch In the menu of the assistant there is no need to parameter all the destinations and the personal a
6. the loudspeaker of the busy terminal message free terminal go to next screen 22 Receiving a call nao is calling lt eff o lift the hands free receiver incoming call icon press the key next to the During the communication you can access the PERSO menu via the key 4 3 To call up the unanswered calls see point 6 9 List of unanswered external calls and displaying your text messages List with missing external calls and your displaying text messages is displayed on the screen Pressing the i key displays the name or number of the caller on the screen If the number is displayed by default pressing the i mn HERE the name If the name is displayed by default pressing the i key displays e number o Depending on how the system is configured the name or number of the caller 23 Using the telephone in Hands free mode Terminal idle ij gt you arein nds free E gt gt K 9 lt press and terminate release your call Call in progress nao wu gt gt PAs in conversation during a press and release conversation During a conversation you can lift the receiver without terminating the call Making a call receiving a call Activating the loudspeaker during a conversation receiver lifted o o O o O 24 Loudspeaker erase last letter show next show previous entered name name naen ue gt the loudspeaker key flashes
7. Agent set Out v O Changing using codes all sets Select the ACD select the agent and The operating status change codes are defined when the system is configured Contact the system administrator to obtain these application validate codes Statuses Codes in service gt ACD application welcome ex withdrawn screen display X enter the feature code additional task depending the displayed to activate temporarily absent informations enter your password or H ACETUM A buzzer type alarm sounds activation refused the set A melody is played activation accepted the is probably not taken into account by the call centre you confirm 1j change of status has been carried out v should contact your administrator 9 3 ACD application welcome screen Agent set Change by function keys Forum IPhone Phone 730 and Forum IPhone Phone 740 IPhone 750 Press the function key of the status to be activated Information relative to the selected status is displayed on the screen If a name of the refusal message is displayed contact the system administrator agent set status of the LIES E 2s Modifying your personal code Agent set queues __ Bs Tm On Onduty C Work a T Abs Offduty A Logout Groups Password Passwd a v new code 4 digits e Ol means call waiting Forum IPhone Phone 730 Forum IPhone Phone 720 Forum IPhone 710 31
8. Character Keyboard n a d n a T n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a Character Keyboard Character Keyboard i n a i i ay D D n a N c O o m O r O o O O n a O 2 n a 3 3 U U H n a U 1 n a U 1 1 U a f Y Y a A a A a A a A a A n a n a n a n a n C C e E e E e E e E i i i ti SHI De moo LATE Oe 09 9 o 0o Ou xm ME for Sr JO o ooo Or Sr Ox rmn Ne Nic N NN N lt 7 S S C o Lo alodo haola lo 29 Q le o Ze gt iz r n a Technical support for your Forum telephone exchange All the user instructions for our Forum telephone exchanges are available on the included CD ROM and on our Intern
9. gt K lt Paul in conversation E 26 Make calls via your programmed call keys during a activate loudspeaker conversation long press nao Helen o e o nd gt The key is no longer lit gt Cc lt EST Perso E access the find the correspondent call the chosen adjust volume deactivate Perso page you want to call from correspondent 9 levels loudspeaker the programmed call long press keys Concerning the programming of the call buttons see chapter Programming your telephone Programming direct call keys option n Perso page m press and release the loudspeaker key to switch to hands free mode light steady 27 Calling back the last numbers dialled Menu 25 Calling your correspondent by name company directory Redialling the last number dialled redial nao gt proposes a name followed by a corresponding a o gt last number redial telephone number and sequence number in list 001 003 Redial first letters of key short your press correspondent s name Call back on the last 10 number dialled If name is OK nea RedialLst gt make the call o j menu Bc Redial key reach the Menu If name is not OK long press page istname o List O select the No in the apply extend search in display the list of select the name i last ten issued list correspondent required names Making a call receiving a call If the telephone ringing is not in your p
10. information concerning call cost duration number of units E 7 1 Charging your calls directly to business accounts v 1 OK gt name of internal user and cost of You can charge the cost of your outside calls to business account numbers B S nson Rccount 2 Print a charge ticket 3 Terminate consultation mus Print OR access the Business enter the number password for this enter number for L ga Perso page account code of the terminal to internal telephone correspondent programmed key receive the message Adding or changing a business code during a call E 10 3 Call duration restriction naen Account The duration of your external call may be limited in time by the administrator i lt miu au Business account code during call programmed key In this case a beep sounds and or a message will be displayed on the screen 20 seconds before the end of the communication Call transfer during a call transfer the maximum duration of the call is reset to the value defined for the destination station of the transfer Finding out the cost of an outside call made for an internal user from PF Hr 10 2 our terminal expired y conterence during a ree party conterence communication Is cut off when e maximum time allowe as Meet me conference there is no call duration restriction naoa I lt e pela Parking the maximum duration time is not reset on parked call retrieval mum Paul in conver
11. number conversation is displayed on the screen Pressing the i key CEE the name or number of the call r on the screen If the number is displayed by default WW the i FL EL the name If the name is displayed by default pressing the i key displays e number o Depending on how the system is configured the name or number of the caller During a conversation Three way conference with internal and or external correspondents 36 conference Answer call displayed nao zum 3 d Ga o 4 Answer w l Hm elu During a conversation a second call is on hold anon the first call is on hold line key for which mLonfer icon is flashing To return to your first caller and end the conversation in progress renis select the conference naom gt gt o 4 function Paul T 5 g 3 Cancel conference and return to first correspondent if conference is active John in conversation in conversation key associated with the incoming call icon mConf Hang up on all correspondent if conference is active 34 Switching between calls Broker call During a conversation a second call is on hold E o To accept the second call naom After the conference to leave your two correspondents talking together John 3 Paul in conversation in conversation key associated your first call is placed on 1 Conr Transfer with the hold incoming call icon can
12. the transfer answers Transfer The transfer recipient does not answer Retrieving the call a N E N be d oc in conversation key associated with the incoming call icon 32 Making a second call during a conversation naoa Hewcall gt Paul in conversation during a number of conversation second correspondent ngoa RedialLst SpeedDial e To e T gt m in conversation to call a number in the the first call is on hold directory select the no in the last ten issued if your telephone allows this operation Other methods for calling a second correspondent e Dial directly the number for your call e Name of second correspondent o To access the Redial function press and hold Call back on the last 10 number dialled short press HD ius 40 Elis a Programmed line key Perso page To cancel your second call and recover the first naotm John in conversation LE naoa m 9 o q o EN key associated with the incoming call icon m If you make an error hang up your telephone will ring and you will recover your first call 33 Answering a second call during a conversation A second correspondent is trying to call you naom naem q Paul is calling name or no of the caller displayed for 3 seconds Paul in conversation more information on the caller successive presses during a for name and
13. 3 9 Intrusion into an internal conversation option sseeeee eene p 15 3 10 Store a ri mDel coenae eem drew evi Re dante eer up Rr ob era DH icd Een p 15 3 II Adjust audio vol me uei diwy see btt Rhe rhet Ree SER dn ynd ehh ec de p 16 Meet me conference 0 cece eee cee n n hn nnn p 17 4 Initiate Meet me conference icssseees es khen hh rre Rh EGO DUO p 17 42 Joina Meet me conference ciii esee een nenne RYN YDAN p 17 Keep iri to ch i55 o neu himno Rar Poem ge oec ae mcs e RR Y p 18 5 Diverting calls to another number immediate diversion p 18 5 2 Selecting calls tobe diverted cs eio eere dae nae de YN nor t ds p 18 DS IDO mnotdistubb sies eed toute banat A YT A YN db T EE RE eeu p 18 5 4 Personal assistant reaching you with one number only option p 18 5 5 Activate disable the personal assistant option VVYFFFY Y p 12 5 0 JDiverting calls to your pager Option eni ei ds actor OERE NEEESE EEEE EREA p 12 5 7 Forwarding your calls from the receiving terminal Followme p 12 5 8 Applying a selective diversion option YYYF FFF I p 12 59 Diverting allgro p calls Option y e Uon GW re RI te ol Fodd p 12 5 10 Cancelling all diversions vases erbe heh tem t hohe each deben A and nM p 20 5 11 Diverting calls when your line is busy divert if busy VVYYY Y p 20 5 12 Leaving a re
14. 9 2 3 Using the telephone in Hands free mode i 2 4 Activating the loudspeaker during a conversation receiver lifted p 10 2 5 Calling your correspondent by name company directory 00000 eee p 10 2 6 Make calls via your programmed call keys p 10 2 Calling back the last numbers dialled 0 0 0 uh p 10 2 8 Requesting automatic callback if internal number is busy isses p Hl 2 9 iCall pieke p Option eessen an Dre Bes each e ipee y GO MIELE ER EAE iad p Hl 2 10 Receiving Intercom calls 1 nt hc eee eee ie en pode temen p I 2 11 Sending D TME sigrials ni parean amaran n tcr BD E png dua al cd ce S REOR p 12 2 12 Mute so that your correspondent cannot hear you 6 eee ees p 12 During a conversation 0 ccc cece cece hn p 13 3 Fransfenringiaicalll i e 22s ais attt coe cnm ee aveo d s Face ODER EG EC Mk gb Ges poa p 13 3 2 Making a second call during a conversation n eneun ee p 13 3 3 Answering a second call during a conversation 0 000 eese p 13 3 4 Switching between calls Broker call eese p 14 3 5 Transfer a call to the voice mailbox of an absent party VV uu p 14 3 6 Three way conference with internal and or external correspondents conference p 14 3 7 Plaeingaa call on hold hold cenian is exem mecha bene ehh eie Wde p 14 3 8 Placing an outside call on hold parking sse p 15
15. Belgacom Forum IPhone 730 Belgacom Forum Phone 730 Belgacom Forum 700 User manual belgacom User manual E Introduction E How to use this guide Thank you for choosing a telephone from the Forum IPhone Phone range manufactured by Belgacom Your terminal has a new ergonomic layout for more effective communication A large graphic screen in conjunction with various keys and the navigator allows you to make calls configure and program your telephone a receiver that is pleasant to use it fits nicely in the hand with a flexible grip section communication is even more convenient using the audio keys loudspeaker hands free using the convenient alphabetic keypad you can call your correspondents by name You will find the latest version of the manual on the site www belgacom be E Initializing your voice mailbox option When your phone has a mailbox after pushing the mail button your phone will ask you to initialize your mailbox Once personalized this message will disappear enter your personal code then record light flashes your name according to voice guide instructions You can aways modify this see chapter Programming your telephone Modifying code Your personal code is used to access your voice mailbox and to lock your telephone your persona Actions Keypad Lift the receiver eg Numeric keypad Hang up e Alphabetic keypad e Specific key on numeric keypad Navigator Io Move
16. ack tomorrow 16 Meetingon at 3 Call me back at 17 Outfor a while 4 Callback 9 18 Absent for the rest of the day 5 Call the attendant 19 Absent back at 6 Call the secretary 20 Absent backon __ at 7 Iwill call back ac 2 On vacation back on ___ 8 Use paging 22 External meeting 9 Please fetch your fax 23 External meeting back on I0 Please fetch your mail 24 aminroomnr 11 Please cancel your forwarding 25 jina meeting do not disturb 12 Visitors are waiting 26 Atlunch 13 You are expected at reception 27 Indisposed I4 Meetingat Messages to be completed using numeric keypad Use your mailbox option 61 Initializing your voice mailbox option P 64 When you return consult recorded messages When your phone has a mailbox after pushing the mail button your phone will ask you to initialize your mailbox Once helightindicates that messages have Denn received personalized this message will disappear Uni e suis display number of new and old messages enter your personal code then record gt BE light flashes your name according to voice guide instructions personal code Consult 4 gt display name of sender with date time and E ranking of message Your personal code is used to access your voice mailbox and to lock your telephone You can aaay modify this see chapter Programming your telephone Modifying
17. aste administration 5 You can also contact us for more information on the environmental performances of our products Operating conditions Operating temperature range 5 C 45 C Acoustic shock protection The acoustic level of the signal generated by the handset earpiece is less than 130 dBspl for a transient signal 123 dBspl for Australia and less than 118 dBspl rms for a continuous signal 120 dBA for Australia Directive 2003 10 EC specifying the risks inherent in noise at work The ring contributes towards overall daily noise at its maximum setting the level is 105 dBA at 60 cm from terminal To reduce the level the following is recommended reduce the setting 9 levels of 5 dB program a progressive ring Belgacoms in keeping with its policy of constant product improvement for the customer reserves the right to modify product specifications without prior notice Copyright Alcatel Lucent Enterprise 2009 All rights reserved 0800 44 500 Free MUI9005UCAE O710ed01 0920 Annex E Writing accented or special characters with the phone keyboard The following table describes all the accented or special characters that you can write from your keyboard The column Keyboard describes the combination of typing keyboard characters to display the desired character The term n a in the Keyboard column shows the characters that can not be typed from your phone Character Keyboard j
18. c ED gt Filter programmed key access the Perso page Filter Er same key to cancel Filtering is indicated on the manager s telephone by the icon corresponding to the filtering programmed key 25 Answering briefly in place of the operator option 74 Outside calls to the operator will ring on your telephone and you can answer the call anoa Monitor gt your telephone will rng at as D the same time as tl s mm PERSO p switchboard access the Operator help same key to Perso page programmed key cancel Calls to the switchboard calls to the switchboard will ring on your telephone i lt Monitor 2 Operator help programmed key gt 75 Hunting groups option w Hunting group call Certain numbers can form a hunting group and can be called by dialling the group number LA no of group to be called Temporary exit from your hunting group Return into your group nnen WthDraw mm PERSO Ton access the exit group your group number Perso page programmed key nan to a group does not affect the HN of direct calls A specific telephone within a group can always be called by using its own number Some additional facilities lE 7e Callinganinternalcorrespondent on his her pager option EZ The number called does not answer and you know that the person called has a pager noon mm Paging pau gt meum s is alerted your ac
19. cel the conference 35 Transfer a call to the voice mailbox of an absent party During the call you want to transfer your correspondent to the voice mailbox of another correspondent Exclusive hold During a conversation you wish to place the call on hold and recover it later on the same telephone naom 1 TrfUMU Paul o noon noom in conversation Hold 3 during a number of Pou l Poul amp in conversation on hold conversation second during a your call is placed on hold correspondent P conversation Recover the call on hold 508 naot amp l Paul 3 Paul on hold in conversation key associated with the incoming call icon 37 Placing a call on hold hold iw During a conversation Common hold subject to programming to recover your call on any telephone in your system 39 Intrusion into an internal conversation option EZ nnom Your correspondent s line is busy If the number is not protected and if authorised you can intrude into the call naoa Hold CEN wIntrus Paul in conversation wIntrus during a your call is placed on hold conversation same key to exit Recover the call on hold from any telephone Protection against intrusion noon Protect BO a e gt p in conversation nao mue E protection of a key associated with enter the number the incoming call icon access the Perso page call programmed key 38 Placing an o
20. cess the page programmed correspondent Perso page key does not reply paging in progress is displayed Gm Your correspondent can answer from any telephone in the system 77 Answering a call on your pager option A call on your pager can be answered from any telephone within the system naen Paging your pager beeps gt mE B access the answer page your group Perso page programmed key number 78 Calling a correspondent on his her loudspeaker option Your internal correspondent does not answer If authorised you can remotely activate your correspondent s phone naoa a Interehon is alerted your correspondent does not reply you are connected to the ous ens on your correspondent s phone if he she has the hands free function gt 26 7 9 Broadcasting a message on the loudspeakers of a station group option A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group 4 o gt gt speak you have 20 seconds number of broadcast group The message will only be broadcast on terminals not in use and which have a loudspeaker E 710 Modify the automated attendant welcome message remotely This feature enables a user with the appropriate rights to modify the automated attendant night or day time message e eo o ed voice mail call number of your voice mailbox personal code number follow the instructions of th
21. corded message for internal callers VVYYYY Yu p 20 Use your mailbox option V nnn p 21 6 1 Initializing your voice mailbox option sss sarrere sre tiera ii FFF uu p 21 6 2 Gustomising your voice greeting 4i sei e prve EEEE nere xim keeper s p 21 6 3 Diverting your calls to your voice message service 2 sese p 21 6 4 When you return consult recorded messages YYYYY YY Y uu p 21 6 5 Senddvolce message CODY essere e de PETE ORARE eee etus pad GANN ABAD we p 21 6 6 Sending a recorded messagetoanumber YYFFFF eee eee p 22 6 7 Filtering calls using the voice mailbox option VYFFFFY un p 22 6 8 Sending a written message to an internal correspondent eu p 22 6 9 List with missing external calls and your displaying text messages p 23 6 10 Message notification option sese eer nehme ees eee p 23 6 11 During the call record the communication ee p 24 Some additional facilities llle p 25 7 Receiving supervised call ringing option ssssseee eee eee p 25 7 2 Answering the general bell option esee p 25 7 3 Manager secretary filtering option YR eee them p 25 7 4 Answering briefly in place of the operator option VYFFFY YH p 25 ZS Hunting groups option esasa a owas hh rr het hee DRE RR Re antur e RC p 25 7 6 Calling an internal correspondent on h
22. e voice guide access the personal options menu o access the welcome messages customisation gt menu 8 Programming your telephone Activate deactivate silent mode E 8 amp 1 Modifying your personal code ESE NN Your personal code is used to access your voice mailbox and to lock your telephone On ff to activate to deactivate apply your choice naen Settinas Options Password Activate disable meeting mode progressive ringing Mee vo C Zo reach the Menu Progress on 1 OFf o page NEN mm to activate to deactivate apply your choice Activate deactivate discreet ring mode old code new code 4 digits 4 digits ERES On o or As long as your voice mailbox has not been initialized personal code is 0000 to activate to deactivate apply your choice Adjust ringer volume while a call arrives E amp 2 Configuring the telephone ringer Menu af o Paul gt o is calling ason f Settings BTE nir your telephone Adjusting the ringer Clem a a a rings volume reach the Menu page 8 amp 3 Adjusting screen brightness Choose the tune Es Settines Phone Contrast Melody f menu A l l go v reach the Menu select the melody of your apply your choice page choice 16 tunes eser I Adjusting the ringer volume Screen Keys increase or reduce the brightness of the Volume sg L screen or keys of the extension unit by pressing consecutive
23. et site at www belgacom be pabx Diagnosing the problem In the event of a technical failure or problem we reguest that you systematically carry out the following tests before contacting our technical support service To facilitate the diagnosis please inform the helpdesk operator of these test results Our helpdesk can solve certain problems remotely This will avoid a technician s visit and reduce repair time considerably Problem with a telephone connected to your exchange 1 Reset the telephone by unplugging it and plugging it back in again 2 Check the connections cables and the various plugs Try it out with the cables from another telephone that is working properly 3 Testthe defective telephone in another socket into which a functioning telephone is plugged Problem with a cordless DECT telephone 1 Remove and then reinsert the batteries 2 Ensure that the charger is properly connected 3 Testthe DECT telephone near each of the antennas General external or internal communication problem 1 Check that the installation is always powered by 230V 2 Resetthe PABX press on the button On Off in top on the right on the front face of the PABX until the led POWER remains lit red To wait a few minutes that the system starts again Note the system will be unusable during this phase of restarting until 20 min If the problem persists contact our technical support service Contact our technical support se
24. ever place your telephone in contact with water To clean your telephone you may however use a damp soft cloth Never use solvents trichlorethylene acetone etc which may damage the plastic parts of your telephone Never spray it with cleaning products The ear piece and microphone area of the handset may attract metallic objects that may be dangerous for the ear The wording is not contractual and may be subject to change Some functions of your telephone are controlled by a software key and the configuration of the unit Declaration of compliance EC We Alcatel Lucent Enterprise hereby declare that we assume the Forum IPhone 730 or Phone 730 product to be compliant with the essential requirements of Directive 1999 5 CE of the European Parliament and Council 35 Environmental information l The equipment that you bought has required the extraction and use of natural resources for its production It may content hazardous substances for the health and the environment 2 In order to avoid the dissemination of those substances in our environment and to diminish the pressure on the natural resources we encourage you to use the appropriate take back systems Those systems will reuse or recycle most of the materials of your end life equipment in a sound way 3 The crossed bin symbol invites you to use those systems 4 If you need more information on the collection reuse and recycling systems please contact your local or regional w
25. ick up group 2s Requesting automatic callback if internal number is busy INCHES 1 Set e v o CU reach the Menu number of P mCallback age telephone internal number busy gt callback request acknowledged pag P TS ringing Cancelling callback request s Pickup AG GED F ed 1 wCallback E cancellation of callback request acknowledged access the telephone call number of Perso page pick up telephone ringing programmed key Automatic callback is not available if the set of your correspondent is free or if you are put on hold when the set is busy Gm Individual call pick up is also possible using code 71 29 Call pick up option EE ba p Exe Gm The system can be configured to prevent call pick up on certain telephones You hear a telephone ringing in an office where no one can answer If authorised you can answer the call on your own telephone If the telephone ringing is in your own pick up group COS Pickup IE 210 Receiving intercom calls mias You can answer a call without lifting the receiver When you receive a call you are automatically connected in hands free mode i i The identity of the caller is displayed on the screen access the group call pick up Perso page programmed key To activate Terminal idle m Group call pick up is also possible using code 72 o corresponding LED lights up When your caller hangs up intercom mode remains active To deactivate Terminal idle
26. ings Phone Jack Eme reach the Menu page Headset Handsfree gt T og 29 Programming your telephone 8 14 Activating deactivating forced headset mode Forced headset mode must be activated as soon as a headset is installed instead of the receiver m Settinas Phone FcedHead es COO VO Z reach the Menu page gt On Off activating deactivating forced headset mode 30 9 ACD Agentset Supervisor station 94 _ The four operating statuses of the agent set An agent s availability is determined by the operating status of which there are 4 that the agent can change at any time These E 9 1 Agent set statuses are In service the agent is ready to receive calls e Withdrawn the agent has withdrawn from the ACD application A call centre solution allows optimum distribution of calls to agents according to their availability and skills Additional task the agent is performing a task concerning a call and is not taking other calls e Temporarily absent the agent has taken a break and is not taking calls The agent can change the operating status directly by entering codes on all sets by pressing the function keys on the set Forum TM IPhone Phone 730 and Forum IPhone Phone 740 IPhone 750 sets or using the Agent Assistant agent software on 92 Open an agent session login Agent set PC if available E Losin P 95 Changing the operating status of the set
27. is her pager option p 26 7 7 Answering a call on your pager option seeeeee III p 26 7 8 Calling a correspondent on his her loudspeaker option p 26 7 9 Broadcasting a message on the loudspeakers of a station group option p 26 7 10 Modify the automated attendant welcome message remotely p 26 Programming your telephone llle eene p 27 8 1 Modifying your personal ode st ee em hor ERE E Rp EYE de p 27 8 2 Configuring the telephoneringer VVYYY III p 27 83 Adjusting screen brightness sesso teh RR ere p 27 8 4 Selecting the welcome page csececoeeseose ree e eee dad C RENS TER Bone p 28 BS Selecting language oue rae s ace e pr eite ide S ENA ee oo ce per UU Ry FOR p 28 8 6 Programming direct call keys option sese p 28 8 Programming direct call keys option nre rr mr rr hr hr re hype p 28 8 8 Erase a programmed key anu iss rss ele heiss i Cent deta PD dote eb fe on p 28 8 9 Programming an appointment reminder VVY YY ug p 28 8 10 Identify the terminal youiare On cet rrr er even DYN ane PIPER Ie nes p 29 8 11 Broadcasting background music on your loudspeaker option p 29 8 12 Lock unlock your telephofn e eu a Re EW dunn GOR die Re DR ERE RES p 29 8 13 Configuring the audio jack of your telephone Y Y Y Y eee eee p 29 8 14 Acti
28. llows the participants to join a conference from an external set This number must have been defined previously by the system administrator An audible beep sounds when a participant joins the conference 2 audible beeps sound when a participant leaves the conference You cannot join a conference if the maximum allowed number of participants is already reached If the conference has not yet been set up by the conference master you are put on hold until the conference is initiated 5 minutes maximum If you cannot directly reach the conference you have to call first an internal user or an automatic operator This one dials the call number for joining the Meet me conference and then transfers your call 10 seconds AAAA Keep in touch 51 Diverting calls to another number immediate diversion 53 Do not disturb a 3 A You can make your terminal temporarily unavailable for all calls The number can be your home portable or car phone voice message or an internal extension operator etc y P y a N n l OND noes Forward 3 vut e Sc Rediallst gt E diversion is 3 Immediat eo o o P a PERSO m gt acknowledged j E DAC l access the do not disturb number to be called Perso page programmed key i During an internal call the Do Not Disturb message is displayed on the sets of callers E gt diversion is acknowledged when they try to call you External calls are eee to nd E 54 Personal assistant
29. ly on the corresponding select the volume of your choice apply your choice keys 12 levels 27 Programming your telephone EE 84 Selecting the welcome page This function is used to choose the page displayed by default on the telephone acon m a Homepage 8 5 Settinas Options w select the apply your choice default page E 8 amp 5 Selecting language nae 1 Settings Options neu PST reach the Menu page I anauaae Q wv select the default page apply your choice 8 6 Programming direct call keys option Perso page 2 Eidos access the Perso page using the navigator o gt press a call key on the 8 gt Name enter the name Perso page Number enter the number 28 E 87 Programming direct call keys option F1 and F2 keys 8 pressa programmable key Fl or F2 o gt Name enter the name Number enter the number 8 8 X Erase a programmed key Perso ason PERSO P access the Perso Clear o gt o select the key to press a page using the erase programmable key navigator FI or F2 89 Programming an appointment reminder You can define the time of a temporary reminder one in 24 hours or a permanent reminder every day at the same time beens RePointmt Temporary Permanent j menu reach the Menu page select the type of appointment temporary or permanent enter time of apply
30. mode activated cal Telephone locked e Display keys pressing a display key activates the function shown associated with it on the screen a W Navigation OK key used to validate your choices and options while programming or configuring O Left right navigator used to move from one page to another A Q Up down navigator used to scroll through the content of a page v i lt Back Exit key to return to previous menu short press or return to first screen long press during a conversation provides access to welcome screens Menu Info and to return to the conversation icon screens W Welcome screens naom 10 30 ET ER gt Menu page contains all functions and applications accessible via the keys associated with the words on the screen Perso page contains call line keys allowing supervision of calls and programmable call keys Jean Deuze Denis Laure Paul Durand Pascal tante Info page contains information on the telephone and the status of its functions name telephone number number of messages acti vation of transfer function appointment reminder etc b Call display t Incoming call t Call in progress or outgoing call nao 10 30 ale 0790676707 0790676707 000347 00034 T T Call on hold ngoe 10 30 J GC 0790676707 nu If you get two calls at the same time you can switch from one call Left right navigator used to check calls to the
31. n relevant to programming or configuring the telephone Events screen displays events connected to the programming or configuration operations in progress confirmation rejection error etc 2 Making a call receiving a call 21 Making a call dial directly lift the number the number receiver required for your call hands free number programmed line correspondent required key s name naoe 3 Paul o MEDDIR 2 more information on the caller successive presses during a conversation for name and number To make an external call dial the outside line access code before dialling your correspondent s number 0 is the default code for an outside line m During the communication you can access the PERSO menu via the key 4 case a beep sounds and or a message will be displayed on the screen 20 seconds before The duration of your external call may be limited in time n the administrator In this the end of the communication is displayed on the screen Pressing the i key MEDIE the name or number of the caller on the screen If the number is displayed by default pe the i rr SET the name If the name is displayed by default pressing the i key displays e number qu Depending on how the system is configured the name or number of the caller If the internal number does not reply InterPhon mCallback Text u 9 Uh o uo O broadcast a message on request callback to a send a written
32. nctions such as calling back one of the last numbers or intercepting calls Lun 16 2004 890 14 29 perso info perso into 1 O perso into 1 O Lock Settings Appointment Perso page contains call line keys allowing supervision of calls and programmable call keys The up down navigator is used to access all the direct call keys apart from those displayed by default Direct call keys are programmed or modified via the Information key Tue l6 ar 2000 amp 26014 30 Anne Pascal Info page contains information on the telephone and the status of its functions name telephone number number of messages activation of transfer function appointment reminder etc Tue l6 jan 2004 amp 2410 14 30 _ men pe fd Name Anne Number 77942 Left right navigator used to move from one page to another Up down navigator used to scroll through the content of a page Description of the screens E 2 Call management screen Date Incoming call icon Time and status icon FAAS 14 33 ue l6 jan 2004 3 NOEB Pascal Call holding icon Call in progress icon Incoming call presenta tion screen This screen is temporarily displayed when a call arrives and shows the name and or number of the Pop up display of caller functions accessi ble while the call is taking place Conference Each tab corresponds to a call the status of which is symbolized by its icon in progress held arrival
33. of new call When a call is in progress use the left right navigator to look at held or incoming calls A Q wv Use the up down navigator to display the functions accessible These functions transfer conference etc are directly related to the status of the call consulted For example the transfer function will not be available between a call in progress or a held call and an incoming call Back Exit key used to switch from a telephone screen to an application screen For example can be used while a call is in pro gress to look up a number program an appointment reminder etc 2 O Depending on how the system is configured the name or number of the caller is displayed on the screen Pressing the i key displays the name or number of the caller on the screen If the number is displayed by default pressing the i key displays the name If the name is displayed by default pressing the i key displays the number o Calls can also be managed from the Perso page GS the call is in progress press the Back Exit key and display the Perso page Calls in progress or waiting are displayed on the different line keys It is then possible to converse with the caller of your choice by pressing the key associated with him E 13 Application screen Date Application name Time and ue 04 May 2004 amp DO 1435 status icon Create new MEMO Application screen Events screen Application screen displays informatio
34. other by pressing the display key associated with each call W Function keys and programmable keys Guide key used to obtain information on functions of the menu page and to program key of the perso page Pressing this key during a call displays the name or number of the caller Messaging key to access various mail services If the key flashes a new voice message or a new text message has been received Redial key To access the Redial function short press Call back on the last 10 number dialled long press Programmable key Fl and F2 keys Lit when the function associated with the key is activated 0 00o Description of the screens E 1 Welcome screens Scroll bar shows the position on a page Menu page Perso page Info page Time and status icon Date Tue 16 jan 2004 MO 14 29 Call forwarding icon Stationary no forwarding activa imd ted Rotating forwarding activated Settings Lock blue immediate forwarding oran ge forwarding if busy or absent Appointment Displays the content of the page se lected Menu page contains all functions and applications accessible via the keys associated with the words on the screen From this page it is possible to adjust the ringer volume and screen brightness program the time of an appointment lock the terminal define the default page displayed configure voice mail and access telephone fu
35. rvice If the problem persists after these few tests Consult our Internet site www belgacom be pabx or contact our technical support 24 24 at the following numbers for SMEs and residential customers 0800 55700 for large companies 0800 55100 Change your configuration To change your installation add equipment or adapt the programming on your Forum contact our Customer Service Department at the following numbers for SMEs and residential customers 0800 55800 for large companies 0800 55200 Belgacom SA under public law Bd du Roi Albert ll 27 B 1030 Brussels VAT No BE 202 239 951 Brussels Register of Legal Entities
36. sation during an internal access the Perso page programmed key Meter conversation Total Recall Transfer thecallis placed onhold gt outside transfer call to your number called correspondent on hold 33 11 Functions and corresponding codes Standard Function Customized Answer general bell 73 Appointment time programmed 82 Automatic callback Cancel 63 or Calibrated break R Cancel enquiry call 2 Divert group calls Cancel 795 790 Do not disturb Cancel 793 790 Group call pick up 72 Hunting group out Hunting group in 796 790 Immediate diversion Cancel 791 790 64 Intrude on a call H5 Locking and unlocking H75 Making an outside call Operator call 67 34 Guarantee and clauses Independently of the legal warranty that covers this appliance it is guaranteed for year parts and labour counting from the date indicated on your invoice The invoice will be demanded if making a claim under the warranty The warranty does not however apply in the following cases in the event of use that does not comply with the instructions given in this user s manual faults or damage caused by natural wear damage resulting from a cause external to the appliance e g impact fall exposure to dampness etc noncompliant installation or modifications or repairs carried out by people who are not approved by the manufacturer or retailer Warning n
37. so that you receive notification of the message on another telephone sac Settings Notify Em OO CO reach the Menu page Use your mailbox option Activate deactivate message notification ON OFF Choice press consecutively to apply activate deactivate To pause recording Number enter the number apply Change the time slot the time slot during which notification is activated can be changed Schedule oe ap change times apply 6 11 During the call record the communication noon Record Paul in conversation during a to activate conversation GC During the recording you can suspend or halt the recording 24 Some additional facilities 71 Receiving supervised call ringing option EZ To receive the special ringing for calls to another number Audio r same key to cancel Audio f Supervised call ringing programmed key B rss access the Perso page 72 Answering the general bell option v When the operator is absent outside calls to the operator are indicated by a general bell To answer ES reach the Menu page Pickup BenBell Manager secretary filtering option 73 System configuration allows manager secretary groups to be formed so that the manager s calls can be directed to one or more secretaries From the manager s or secretary s telephone incoming calls are filtered by a chosen person secretary et
38. ssistant announcement will be adapted to your choice Keep in touch 55 __ Activate disable the personal assistant option 57 Forwarding your calls from the receiving terminal Follow me You wish to receive your calls in your present location Use the Follow me function A Sii Settings Assistant Enes Em gt 3 Follou me reach the Menu l Vv page your extension number On 1 Off o gt noos rward Fo gt diversion is acknowledged ut o am access the forward calls your extension 56 _ Diverting calls to your pager option Ze A4 Perso page programmed key number Callers will thus be able to contact you while you are moving around the company Activating follow me is also possible using code 798 and can be disabled using code 799 and the number of the internal set l mn Topaaina neg Forward 950 v ozmwaz v access the divert to E 5s Applying a selective diversion option v Perso page pager programmed key You can selectively divert calls according to the caller s identity gt di 395 knowiedaed naen Forward iversion is acknowledge iversion i g mE gt diversion is acknowledged access the selective Perso page diversion programmed key 59 _ Diverting all group calls option R4 You can divert all your group calls to another internal number noon Forward muss access the divert group calls number recei
39. the appointment appointment time Programming your telephone At the programmed time your telephone rings s11 Broadcasting background music on your loudspeaker option B o You can broadcast background music on the loudspeaker of your telephone depending on configuration 5 s 4 7 when telephone is not in use If you are in conversation the display flashes and an audio tone is generated After gt background music is played three calls without reply a temporary request is cancelled but a permanent request m remains in memory If your calls are diverted to another terminal the diversion is not applied to the Long press reminder call To cancel your reminder request id same key bier ae Long m 1 RePointmt Temporary 1 Permanent Ela v cT oT reach the Menu select the type of appointment temporary or The music stops when a call is made or received and starts again when you hang up page permanent Clear go E 8 12 Lock unlock your telephone cer Lock our telephone is 8 10 _ Identify the terminal you are on Elem BG ub The number of your telephone is displayed on the Info page reach the Menu depending the displayed page informations enter your O Access the Info page using the navigator password or confirm P 8 amp 1 Configuring the audio jack of your telephone By default the audio jack of your telephone can be used to connect a headset hands free kit or loudspeaker nson Sett
40. the navigation key up down to the left or to the right To go back one level press and release or to return to the welcome page press and hold do during a conversation can be used to access the different pages Menu Perso etc and to return to the telephone screens Display and display keys Audio keys ema Lin Partial view of display amp uen _ Display key o Adjustment reduce o Adjustment increase Programmable keys and icons Other fixed keys Line key 1 Fixed key Icon corresponding to key MENU key Info key Si Voice mail access key Other symbols used Means that the function is accessible from the Menu page Persa Means that the function is accessible from the Perso page Means that the function is accessible from the Info page EZ Means that the function is subject to programming Dial Free Number for any modification 0800 44 500 These symbols can be supplemented by small icons or text Contents Getting to know your telephone leen p 6 Description of the screens llle p 7 l l Welcome screenSn eue memet hr et EOM Rat P m RC A ea er A a dibs p 7 1 2 iCall management s reen oii reme ee x rne er e o ede qa eaae c dan p 8 13 Application scree eiii can eerie m WR Ca a RYW d TOWN Ka E wales p 8 Making a call receiving a call leere p 9 21 Makins a Calli ntes erect t aerae e rr fa Pd wna ydy RA FORY p 9 22 Receiving a Gall is iis cse eee erheben p
41. the screen Handset Ml Indicator light e Flashing green incoming call e Flashing red alarm Forum IPhone 730 belgacom Contains several lines and pages providing information on calls and the functions accessible via the 6 keys associated with the words on the screen Forum IPhone 730 Socket for connecting headphones or a Hands free Loudspeaker unit Alphabetic keypad W Audio keys 8 Hang up key to terminate a call Hands free Loudspeaker Key to make or answer a call without lifting the receiver e Lit in hands free mode or headset mode short press e Flashing in loudspeaker mode long press Intercom Mute key o During a conversation press this key so that your correspondent can no longer hear you e Terminal idle press this key to answer calls automatically without picking up the receiver To adjust the loudspeaker or handset volume up or down Extension unit An extension unit can be fitted to your telephone This provides additional keys which can be configured as function keys line keys call keys etc To affix labels push the holding strip of the unit backwards to you and lift it Install the label under the keypad in the housing designed for and place the keypad back into position d Transfer icon pressing the key next to this icon allows you to program or change the transfer function Q Headset connected Q Appointment programmed a Silent
42. ttempts before the system rejects your request gt lift the receiver enter the Meet me from the outside dial enter your see Making a conference activation the Meet me telephone number call code conference activation internal call number So AG gt gt the conference is set up enter your enter the conference personal access code password Activation code this code is defined by the administrator during system configuration Call number for activating the Meet me conference this call number is used by the conference master when he wishes to initiate a conference from an external set This number must have been defined previously by the system administrator Password the default password cannot be used If necessary refer to chapter Modifying your personal code m When the conference master on hooks all the communications will be cut off 17 E 4 2 Join a Meet me conference Once set up by the conference master the participants can join the Meet me conference 5 participants maximum gt lift the receiver see Making a enter the joining code for the Meet me call conference from the outside dial the Meet me conference joining call number gt You are in conference mode enter the conference access code Joining code this code is defined by the administrator during system configuration Call number for joining the Meet me conference this call number a
43. utside call on hold parking Protection is cancelled when you hang up You can place an outside call on hold and recover the call on another telephone u Park g c E 31 Store a number Perso Paul in conversation During a call to save the number onto a call key during a conversation To recover the parked call naoe u SaueToReP Paul in conversation Pickup Unpark number of telephone from which call was f ah Pe oe parked press a call key on enter the name of your apply the Perso page correspondent If the parked call is not recovered within a preset time it is transferred to the operator Using code 74 you can park a call or retrieve a parked call S S During a conversation 311 Adjust audio volume During a call to adjust the volume level of the loudspeaker or receiver naom ue OR gt 8 9 in conversation during a conversation Adjust audio volume Meet me conference The Meet me function is used to set up a conference with a maximum of 6 persons the master of the conference who has the rights for initiating the conference and the participants maximum of 5 who meet for the conference E 4 1 Initiate a Meet me conference In order for the participants to join the conference you must first decide on a meeting time for the conference and send them the access code When the system pompi you to enter a code or password you are allowed 3 a
44. vating deactivating forced headset mode YFYY Y Y Yu p 30 ACD Agent set Supervisor station p 3l GEIL Agent Setio uu ii NN NY Durs QU OG PRI AFON afe e at ac YS p3l 9 2 Openaniagent session login eer rhe rh herr etim p 31 9 3 ACD application welcome screen VY Ih p3l 9 4 The four operating statuses of the agent set Y eee eee eee p3l 9 5 Changing the operating status of the set V Y Y Y p 31 9 6 Modifying your personal Ode eie edn ninii ue y RE I e he OS a Oe p3l 9 7 Integrating another group leaving a group 2 6 II p 32 LC CEP o c c Ee cH lind sls dopo edad O a bet p 32 9 9 SUPERVISOR SAUM sos eos nene eme rhe Pre Sd bie Pen gid AA UN Ue CB YDA p 32 9 10 Supervising group mailboxes esau ence rre Pu eK e RE e sek PUITS a p 32 Managing your charges option cece cece cece cence eens p 33 10 1 Charging your calls directly to business accounts VVY uu p 33 10 2 Finding out the cost of an outside call made for an internal user from your terminal p 33 10 3 Calliduration restriction suut atr rtr rincon chap ei aniline Pen nines p 33 Functions and corresponding codes paa ees rd sw awe P34 Annex W riting accented or special characters with the phone keyboard Guarantee and clauses Getting to know your telephone W Display and display keys Adjust the tilt of
45. ving Perso page programmed key diversion diversion is acknowledged Keep in touch E 510 Cancelling all diversions Persi Cancfwd dop S programme another e type of diversion anon Forward CO sie Fam access the Perso page cancel all diversions programmed key m Cancelling all forwarding is also possible using code 790 511 Diverting calls when your line is busy divert if busy Callers can be diverted to another telephone if you are already on the line Onbusy Os al O ea access the Perso page number receiving diversion Forward m divert if busy programmed key gt diversion is acknowledged number receiving diversion 20 5 2 Leaving a recorded message for internal callers You can leave a message on your terminal which will be displayed on the screen of the terminal calling you o Testansu E Predefined message naoa Text Mail Call me back 0 27 first message in list Q7 Language change language of message Personal message Heuflsa create a temporary personal message alphabetic keypad The 27 standard messages are shown below O o select the message to be sent Botomsa enter the no of apply your choice the message to be sent 01 to 27 apply your choice apply your choice Call me back I5 Meetingon 2 Call me b
46. your personal code select message Clear Call 5endcopu u Play o o 6 2 Customising your voice greeting Menu SES Esc pue listen to message erase message call back sender of copy message You can replace the greeting message by a personal message message Upon delivery the code is 0000 See also chapter Modifying your personnal code Settings Mailbox Persomse Elem ee eee 65 _ Send a voice message copy reach the Menu page f Voice display number of new and Consult Uoice mail i Record gt old messages gt Ready to record personal code to start recording recording Sendcopu oo PL Stop Pause Default O E DS o T O Uu O S X select message to number to be correspondent s end of recording to pause recording to return to the default apply copy by called name message consecutive presses 63 Diverting your calls to your voice message service Sendmss o Record send message record a comment 9 i i gt diversion is acknowledged 21 To record a comment nao Uoice mail t P start recording the comment onom ice mi gt recordi recording Listen Stop gt end of recording o Record o re record a comment replay comment send message 66 Sending a recorded message to a number Sendmsa Voice personal code o Add correspondent s correspondent s name other correspondents no if necessary naoe Voice mail f
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