Polycom SoundStation Duo Conference Phone Quick User Guide
Contents
1. Enter soft key For information on your user password see Locking Unlocking Your Phone Polycom SoundStation Duo Conference Phone Quick User Guide 1725 19064 001 Rev A October 2011 Edition Answering Calls in SIP Mode You can answer calls when your phone is idle when you have held calls or when you are in a call If you are talking to someone and an incoming call arrives you will hear a call waiting beep by default and the incoming call will display at the top of the screen To answer a call when your phone is idle or has held calls Press or the A ft k gt gt Press or the Answer soft key To answer a call when you are in another call 1 Scroll to the incoming call to display it in the middle of the screen Press or the A ft k 2 Press t or the Answer soft key The incoming call becomes the active call and the original call is held Answering Calls in PSTN Mode In PSTN mode your phone can handle only one call at a time If call waiting is enabled your phone can handle two calls at a time When you answer the incoming call the original call is held and the incoming call becomes the active call You can switch between the active call and the held call at any time If you end the active call the held call automatically becomes the active call To answer a call when your phone is idle Press or the A ft k gt gt Press or the Answer so2. and transferring Your phone may be set up to operate in either mode If your phone is connected to both an analog phone jack and the network your phone may be able to switch between modes The mode your phone operates in determines which features are available on your phone Note Certain phone features are set up by your system administrator or determined by your phone environment As a result some features may not be available or may operate differently on your phone Unless otherwise noted this guide contains generic information for using your phone in either SIP or PSTN mode For specific information on using your phone in each mode see the User Guide Press one of these keys to access a soft key on the screen Press the Call key to place and answer Calls Press the Conference key to set up a conference with you the person you are talking with and another party Press the Redial key to automatically dial the last call you placed Press the Dialpad keys to enter information Press the Mute key so no one can hear you but you can hear everyone else Press the Volume Up or Down key to raise or lower the volume of the ringer or speakerphone Press the Arrow keys to scroll through lists and fields Press the Select key to select and enable disable items Press the Menu key to view the Main Menu Polycom SoundStation Duo Conference Phone Quick User Guide 1725 19064 001 Rev A Oc
3. to add more than two people To set up a conference 1 Call the first party 2 After the first party answers press or the Confrne soft key The call is held 3 Call the second party 4 When the second party answers press the Cnfrnc soft key to join all parties in the conference Active Conference displays on the screen After you set up a conference you can do the following e To place the conference on hold press the Hold soft key To resume the call press the Resume soft key e To end the conference and keep the other participants connected press the End Call soft key e SIP mode only To end the conference and place the other two participants on hold press the Split soft key If you have an active call and a call on hold you can create a conference by pressing the Join soft key Managing Conference Calls When you are in a conference call you may be able to mute hold remove or obtain information about individual conference call participants To manage conference participants gt gt During a conference call press the Manage soft key Then scroll to the participant you want to manage You may be able to do the following e To mute the selected participant press the Far Mute soft key e To place the selected participant on hold press the Hold soft key To return the participant to the call press the Resume soft key e To remove the selected participant from the call pre
4. type you want to enable Choose Always for all incoming calls No Answer for all unanswered incoming calls or Busy for calls that arrive when you are already in a call 3 Enter a number to forward calls to and then press the Enable soft key To disable call forwarding 1 From the idle screen press the Forward soft key 2 Select the forwarding type you want to disable and then press the Disable soft key To forward a call as your phone rings 1 While your phone rings press the Forward soft key 2 Enter the number to forward the incoming call to 3 Press the Forward soft key Using Do Not Disturb SIP mode only You can prevent your phone from ringing When Do Not Disturb is enabled you will not have the option to answer calls The calls will display in your Missed Calls list Polycom SoundStation Duo Conference Phone Quick User Guide 1725 19064 001 Rev A October 2011 Edition To enable or disable Do Not Disturb 1 Press we and then select Features 2 If Do Not Disturb is not highlighted scroll to it 3 To toggle Do Not Disturb on or off press gt When you enable Do Not Disturb a flashing icon X and the text X Do Not Disturb display on the screen Setting Up Conference Calls The number of people you can add to a conference call depends on your phone environment If your phone is in SIP mode you can add two people If your phone is in PSTN mode you may be able
5. J POLYCOM ii i 2 LF f afat IYS MAr TF CIN Polycom SoundStation Duo Conference Phone Quick User Guide About Your Phone Using Your Phone Basic Phone Features Customizing Your Phone For detailed information see the User Guide for the Polycom SoundStation Duo Conference Phone available from the SoundStation Duo Support Web page 2011 Polycom Inc All rights reserved POLYCOM the Polycom Triangles logo and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are property of their respective owners No portion hereof may be reproduced or transmitted in any form or by any means for any purpose other than the recipient s personal use without the express written permission of Polycom ABOUT YOUR PHONE Overview Your Polycom SoundStation Duo conference phone is a dual mode conference phone This means it can operate in the following modes e PSTN mode lIn this mode the phone is connected to a standard analog phone jack so calls can be made using the Public Switched Telephone Network PSTN e SIP mode lIn this mode the phone is connected to a Session Initiation Protocol SIP server so calls can be made over Internet Protocol IP networks In SIP mode phones can use advanced features such as messaging forwarding
6. Scroll to the call if applicable 2 Press the Hold soft key To resume a held call 1 Scroll to the held call if applicable 2 Press the Resume soft key The held call becomes active If you were in a call the call is held Holding and Resuming Calls in PSTN Mode To hold a call gt gt Do one of the following e Press the Hold soft key e f you already have a held call press or the Confrnc soft key to activate a hook flash The active call will be held and the held call will be the active call To resume a held call in PSTN mode gt gt Do one of the following e Press the Resume soft key Ifyou have an active call press or the Confrnc soft key to activate a hook flash The held call becomes the active call and the original call is held Transferring Calls SIP mode only While you are in a call you can transfer the call to another party To transfer a call 1 During a call press the Trnsfer soft key The active call is held 2 Place a call to the party to whom you want to transfer the call 3 When you hear the ring back sound or after you speak with the second party press the Trnsfer soft key Forwarding Calls SIP mode only You can automatically forward all incoming calls to another number or you can forward calls as your phone rings To automatically enable call forwarding for incoming calls 1 From the idle screen press the Forward soft key 2 Select the forwarding
7. Select the line for which to update the ring tone 3 Select the ring type you want Polycom SoundStation Duo Conference Phone Quick User Guide 1725 19064 001 Rev A October 2011 Edition To set a ringtone for a contact 1 Press and then select Features gt Contact Directory 2 Search for the contact see Updating the Contact Directory 3 Press the Edit soft key 4 Scroll to Ring Type choose a ring type for the contact and then press the Save soft key Customizing Your Phone Using the Web Configuration Utility You can update certain phone settings remotely with the Polycom Web Configuration Utility To access the Web Configuration Utility for your phone 1 Launch a Web browser from a computer on the same network as your phone 2 Inthe Address Bar of your Web browser enter the IP address of your phone To obtain your phone s IP address press wo and then select Status gt Platform gt Phone From the Phone screen scroll to the IP Address 3 Press the Enter key 4 From the login screen select User and then enter the user password The default password for a phone user is 123 5 Click Submit For detailed information on how to use the Utility see the Polycom Web Configuration Utility User Guide available from the SoundStation Duo Support Web page Sy POLYCOM
8. an item scroll to the item and then press or the Select soft key e To view options for a field scroll to the lt field and then press _ repeatedly To e cycle back through the options press a repeatedly Entering Data e To enter numbers press the dialpad key with the corresponding number e To enter letters quickly press the dialpad key with the corresponding letter one or more times to cycle through the letters on the key e To enter consecutive characters enter a character wait for three seconds and then enter another character e To enter numbers uppercase letters or lowercase letters press the 1 A a soft key one or more times to select numerical uppercase or lowercase mode e To enter special characters quickly ro press or one or more times e To enter other special characters quickly press 4 or 9 one or more times when in uppercase or lowercase mode e To enter a dot press once or twice quickly if in numerical mode e Toenter press once or twice quickly if in numerical mode e To enter letters using a different character set press the Encoding soft key one or more times e To enter a blank space quickly press T three times in uppercase or lowercase mode e To delete characters you entered press the lt lt soft key Enabling Fields and Menu Items jna e To enable or disable fields toggle gt Fa e To enable o
9. ft key To answer a call when you have an active or held call gt gt When you hear the call waiting beep press or the Confrne soft key to activate a hook flash The original call is held and the incoming call becomes the active call To switch between an active call and a held call gt gt Press or the Confrne soft key to activate a hook flash The active call is held and the held call becomes the active call Ending Calls To end a call scroll to the active call if g i 1 applicable and then press or the End Call soft key How you end a call depends on which mode your phone is operating in To end a held call in SIP mode 1 Scroll to the held call if applicable 2 Press the Resume soft key 3 Press or the End Call soft key To end a held call in PSTN mode 1 If you are in a call press or the Confrnc soft key to make the held call active if applicable 2 P or the End Call soft k Press or the End Call soft key Muting the Microphones When you mute the microphones the other parties cannot hear you but you can hear the other parties During a call press The indicator lights on the phone glow red To turn off Mute press again The red indicator lights turn off Holding and Resuming Calls How you hold and resume a call depends on which mode your phone is operating in Holding and Resuming Calls in SIP Mode To hold a call 1
10. ormation and then press the Enter soft key To lock your phone 1 Press ww and then select Settings gt Basic gt Lock Phone 2 Select how you want incoming calls handled when your phone is locked and then press the Lock soft key To unlock your phone 1 From the idle screen press the Unlock soft key 2 Enter your user password and then press the Enter soft key CUSTOMIZING YOUR PHONE Updating the Contact Directory You can store a large number of contacts in your phone s local Contact Directory To add or edit a contact 1 Press se and then select Features gt Contact Directory 2 Press the Add or Edit soft key 3 Scroll to a field add or edit the information and then press the Save soft key To search for a contact 1 Press em and then select Features gt Contact Directory 2 Press the More soft key and then press the Search soft key 3 Enter the first few characters of the contact s first or last name and then press the Search soft key Adjusting Volume To change the speakerphone volume gt gt During a call press or a To change the ringer volume gt gt When the phone is idle or ringing press or 4 Updating Ringtones You can change your phone s ringtone You can also assign unique ringtones for the contacts in your Contact Directory To change the incoming ringtone 1 Press wow and then select Settings gt Basic gt Ring Type 2
11. r disable menu items press BASIC PHONE FEATURES In SIP mode your phone can handle multiple calls at a time by default eight Only one of the calls can be active at any one time In PSTN mode your phone can handle only one call at a time If call waiting is enabled on your phone your phone can handle two calls at a time one active and one held Placing Calls You can quickly place a call by entering a phone or speed dial number or by redialing a previously placed call To call by entering a phone number 1 Enter the phone number you want to call 2 Press G or the Dial soft key To place a call from a locked phone press the New Call soft key select the number you want to call and then press the Dial soft key You can dial only authorized numbers from a locked phone To call a contact using speed dial 1 Press f4 2 From the Speed Dial Information screen either enter the contact s speed dial number or scroll to the contact you want to call and press the Dial soft key The call is automatically placed To add or edit a contact s speed dial index number see Updating the Contact Directory To call by redialing a number gt gt To dial the last placed call press amp Answering Calls How you answer a call depends on which mode your phone is operating in To answer a call from a locked phone press the Answer soft key enter your user password and then press the
12. ss the Remove soft key e To view information about the selected participant press the Info soft key e To return to the Active Conference screen press the Back soft key Using Call Lists To use a Call list 1 Press ww and then select Features gt Call Lists gt Missed Calls Received Calls or Placed Calls 2 Scroll to a call You can do the following e To dial the person press the Dial soft key e To remove the call from the list press the Clear soft key e To store the person in your Contact Directory press the More soft key and then press the Save soft key e To view detailed information about the call press the More soft key and then press the Info soft key Listening to Voice Mail SIP mode only 1 Press won and then select Features gt Messages gt Message Center 2 Press the Connect soft key and then follow the prompts to listen to your messages Locking Unlocking Your Phone Lock your phone to allow only authorized calling and answering To unlock your phone or answer a call from a locked phone you need to enter your user password By default your user password is 123 If you update your password and forget it contact your system administrator To change your password 1 Press wo and then select Settings gt Advanced 2 Enter your user password and then press the Enter soft key 3 From the Advanced screen select Change User Password 4 Enter your password inf
13. tober 2011 Edition Phone Icons A Phone or Line icon displays on the top left of the phone screen to indicate line or call status as shown next Phone or Line icon Thursday September 23 11 43 AM Hew Call Forward The Phone or Line icon may display one of the following icons Active call that uses Polycom HD Voice technology Active call that does not use Polycom HD Voice Conference call taking place Dialing in progress Do Not Disturb enabled SIP mode only Forwarding enabled SIP mode only Held call Held call on a shared line SIP mode only Messages waiting SIP mode only Registered line SIP mode or Connected line PSTN mode Registered shared line SIP mode only d Phone is ringing Unregistered line SIP mode or Unconnected line PSTN mode DBO DMC USING YOUR PHONE Navigating Menus e To enter the Main Menu press em e To return to the idle screen press acm e To return to the previous menu press lt or the Back soft key e To select a soft key press directly below the soft key e To view more soft keys press the More soft key e To scroll move up or down through l Sr lists or calls press or rf To scroll to an item press or Urf until the item is highlighted or an insertion point a blinking line displays next to the item e To scroll page by page press to Page Up or press to Page Down e To select
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