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HP Color LaserJet CP6015 Series Printers User Guide

1. 4 Gently pull the paper out of the paper path S d 216 Chapter 12 Solve problems ENWW 6 Close the right door 5 z Il My I I LL LM Clear jams when printing banners If a paper jam occurs while printing with banner paper gently pull the paper forward through the output bin or back through Tray 1 to remove the paper from the paper path After removing the paper open and close the right door to clear the jam message from the control panel If you cannot remove the paper carry out the following steps 1 Open the right door NOTE If you are printing to very heavy banner paper and the paper is still feeding in through Tray 1 you may need to cut the paper at the base of Tray 1 in order to open the right door and pull the paper free of the Tray 1 rollers ENWW Jams 217 2 Lift the green handle on the tran
2. I IRRNRNMNKMEME ENWW Configure device menu 21 Print Quality menu To display Press Menu select CONFIGURE DEVICE and then select PRINT QUALITY Item Sub item Values Description ADJUST COLOR HIGHLIGHTS e CYAN DENSITY e MAGNETA DENSITY e YELLOW DENSITY e BLACK DENSITY Range from 5 to 5 Default is 0 Adjust the darkness or lightness of highlights on a printed page Lower values represent lighter highlights on a printed page and higher values represent darker highlights on a printed page MIDTONES e CYAN DENSITY e MAGNETA DENSITY e YELLOW DENSITY e BLACK DENSITY Range from 5 to 5 Default is 0 Adjust the darkness or lightness of midtones on a printed page Lower values represent lighter midtones on a printed page and higher values represent darker midtones on a printed page SHADOWS Range from 5 to 5 Adjust the darkness or lightness of shadows on a Default is 0 printed page Lower values represent lighter e CYAN DENSITY shadows on a printed page and higher values represent darker shadows on a printed page e MAGNETA DENSITY e YELLOW DENSITY e BLACK DENSITY RESTORE COLOR VALUES Restore the color settings by resetting the density va
3. QURE i 8 i i 4 ail h a aw M COSI 3 212 Chapter 12 Solve problems ENWW 5 Open Tray 2 and make sure that the paper is stacked correctly 6 7 Remove any paper from the feeder rollers inside the product 8 Reinsert Tray 2 by aligning the side rollers and pushing it back into the product ENWW Jams 213 9 Close the tray AREA 6 Clear jams in Tray 1 amp NOTE Evenifjammed paperis visible in Tray 1 clear the jam from the inside of the product by opening the right door 214 Chapter 12 Solve problems ENWW 1 Open the right door amp NOTE Whenclearing jams of long paper 11 x 17 12 x 18 A3 and banners it may be necessary to cut or tear the jammed paper before opening the right door ENWW Jams 215 3 If paper has entered the internal paper path lift the green handle on the transfer access panel and open the panel
4. Sound power level Declared per ISO 9296 Printing Lwag 6 8 Bels A 68 dB A Ready Lwag 5 8 Bels A 58 dB A Sound pressure level Declared per ISO 9296 Printing Loam 52 7 dB A Ready Loam 40 3 dB A 1 Values subject to change See www hp com go cljcp6015 firmware for current information HP Color LaserJet CP6015 Series speed is 40 ppm for A4 or Letter sized paper in either full color or monochrome Configuration tested HP Color LaserJet CP6015 Base model simplex printing with A4 paper size 270 Appendix C Product specifications ENWW Environmental specifications Environmental condition Recommended Allowed Storage standby Temperature product and 17 to 25 C 62 6 to 77 F 10 to 30 C 50 to 86 F 0 to 35 C 32 to 95 F print cartridge Relative humidity 30 to 70 relative humidity 10 to 80 RH 5 to 95 RH Altitude N A 0 meters 0 feet to 2500 N A meters 8000 feet ENWW Environmental specifications 271 272 Appendix C Product specifications ENWW D Regulatory information ENWW FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If this equipment is not installed and used in a
5. sssssssssssssseneeneneeeee ne nm en nnne nennen nennen nnns 125 Use printing Shortcuts creta dee er iade kae e XR eee v FRE ER Re v EAS 125 Set paper and quality options ssssssssssssssssssesseeeenee eene 125 Set document effects sssssssssssssssssseseenee mener nn en enhn ennemi ness 126 Set document finishing options sssssssssseeeeenen mener nnns 126 Set product output options sssssssssssssssssseseeee eere e nennen nene enne nnns 126 Set JOD storage OptlOlis 5 t iie RE EE AAE 127 SOL COO OPNS E 127 Obtain support and product status information cccceeceeeeeeeeceeceeeeeeeeeeteeeeteeeeessenaeees 128 Set advanced printing options sssssssssssssssseenee mne 128 10 Use color Manage Color E 130 Automatic or manual color adjustment ssssssssse enne 130 Manual color Options sssssssssssssssseseeeenen eere 130 Print in grayscale uice e ei eee En e eate e e rea n es 131 Restrict color USC c ccccccceceeeceeeeeeecee ee aaeee eee ee teense eaaaaaeaaeaeceeeeeeeeeeeesedeeceasaeeeeeeeeeeeeetes 131 Restrict Color printing scooter seus E 131 RGB Color Color Themes e dite tte vane dvds dere neds 132 Match Colorsiss ET naneti 133 Sample book color matching ssssssssseseeene nenne nennen nnns
6. sse 100 ENWW V Autossense settings iui eene ene eL en e oec ge AENA ANNAA D ue cea de etu Donde 100 Select the media by source type or size cceceeeeceeeeeeeeeeeeeeeeeeeeeeeeaeeaaaeaaaeaaeeaaeaaaeeaeees 101 SU 101 Type and SIZO ccm 101 Choose an output location ccceceeceeeeeceececececeaecaeeeeeeeeeeeeeeeeeeeeeesccaaaasaeaaecaeeeeeeeeeeeeeeeeenaaeeneeees 102 Standard Output DIN aissein Emm 102 Optional output accessories sssssssseseeeeeettttttttttt ttnt tnr AEEA EEn te EESE EE nennen nennen 102 3 bin stapler stacker features ccccecceceeee cece rnern nenns tns ceeeeeeeeeeaeaeaaeeaeeaeeees 102 Booklet maker finisher features 1 ccccccccececeeeceeeeeeeeeeeteceeeeeecnnnsnaeeaeeaeeeeeeees 102 Accessory walkaro nd 3 erret ha t eR ARAETA 103 Configure the accessory operation mode ssssssseemeeennnn 105 Select the operating mode at the control panel 0eeeeeeeeeeereetteeees 105 Select the operating mode in the printer driver Windows 106 Select the operating mode in the printer driver Mac OS X ssssse 106 8 Use product features etel orare 108 See m EE 108 Set sleep delay nee ea eere tbc eee b o Pee EE cs 108 Disable enable sleep mode ssssssssssssssssssee 108 WV AKC UMO o deterret E d uL M Lie 108 Setthe
7. HP LaserJet Tough Paper Q1298B A4 HP Tough Paper Configure the paper tray Configure the paper tray for the correct paper type 1 Load the paper into Tray 2 3 4 or 5 2 After you close the tray the control panel prompts you to configure the paper size and type Press the checkmark button to configure the size and type 3 Ifthe correct size is displayed press the checkmark button v to accept the detected size or press the up or down arrow A V to choose a different paper size 4 When the paper type prompt appears press the up or down arrow A V to highlight the correct paper type and then press the checkmark button to select it See the table above to determine the correct paper type Configure the driver settings ENWW Carry out the following steps to print to tough paper from your graphics software program 1 Select Print from the File menu of your software program 2 Select the HP Color LaserJet CP6015 Series printer and then click Properties or Printing Preferences 3 From the Paper type drop down list select the same paper type that you configured on the product control panel 4 Click OK to save the settings and OK to print The print job will automatically be printed from the tray that has been configured for tough paper Print weatherproof maps and outdoor signs 121 Set the duplex alignment For duplexed documents such as brochures set the registration for the tray before printing to ensu
8. amp NOTE If you have difficulty inserting the DIMM make sure the notch on the bottom of the DIMM is aligned with the bar in the slot If the DIMM still does not go in make sure you are using the correct type of DIMM 13 If you had moved the hard disk assembly to access slot 2 re engage the hinge taps and snap the release tab back into place on the formatter board 14 Align the formatter board in the tracks at the bottom of the slot and then slide the board back into the product Be sure the pressure release tabs snap back into place Ef NOTE To prevent damage to the formatter board ensure the formatter board is aligned in the tracks 160 Chapter 11 Manage and maintain the product ENWW 15 Reconnect the power cable and interface cables and turn the product on 16 To enable the new memory see the following section Enable memory for Windows 1 Windows XP and Windows Server 2003 using the default Start menu view Click Start click Settings and then click Printers and Faxes Or Windows 2000 Windows XP and Windows Server 2003 using the Classic Start menu view Click Start click Settings and then click Printers Or Windows Vista Click Start click Control Panel and then in the category for Hardware and Sound click Printer Right click the driver
9. sssssssssssseeeeeeer eere nennen nennen 63 HP Printer Utlity cniin teer hc iet een ree rne pibe xu tein nn edet 63 Open the HP Printer Utility esseeee nR 63 HP Printer Utility features sssse aa 64 Supported utilities for Macintosh ssssssssssssssesemeeenerne enne 64 Embedded Web server s sss ene 64 Use features in the Macintosh printer driver ccccccecceeceeeeeeeeeceeeaaeeeeeeeeeeeeeeeesecceeceeeaeesaeeeeeeeeetenes 65 gm EE 65 Create and use printing presets in Macintosh sssssssssesee 65 Resize documents or print on a custom paper size uueeeussussss 65 iljs Ere go e p c 65 Use watetrtrarks te eec rece ea nette ended una Re hdd dx nde te nona cade du 66 Print multiple pages on one sheet of paper in Macintosh 66 Print on both sides of the page duplex printing eseeeesssse 67 Set the Stapling options Sisinnio tea ba Le ce an Lnd eR REN edd IU IAN RERO DER RA RA 67 SOG JODS ceteri dnd reU IM ME M E DE red 68 Setthe color OptlOfls co eere dite eite e ER LR RU ERR RE TURNS Se de ERAI IRE EO yt 68 Use the Services menu ccc cccccccccecceeeeeee eee e eee eeeeceaaeaaeeaeeeeeeeeeeeeeeeeetteeteeeieess 68 ENWW 5 Connect the product USB elena zie PRETI a galvanised deluslaa danawesaieuisu daveus dousidvex E
10. Clear staple jams in the booklet maker The booklet maker has an additional saddle stitch stapler that is below the main stapler The saddle stitch stapler has two staple cartridges 1 Open the front door of the booklet maker ENWW Jams 227 2 Push the upper delivery guide to the right and remove any jammed paper VO Sap OF 4 Grasp the handle of the blue staple cartridge unit and pull it toward you then swing the staple cartridge unit into an upright position 228 Chapter 12 Solve problems ENWW 5 Check each staple cartridge for jammed staples a On each staple cartridge press down on the green plastic tabs while lifting the jam clearance plate A CAUTION Do not place your fingers or hands underneath the staple cartridge during this procedure b Remove any jammed staples Remove any damaged staples and the entire sheet of staples that the damaged staples were attached to c Press down on the jam clearance plate to close it A CAUTION Do not place your fingers or hands underneath the staple cartridge during this procedure 6 Pull the staple cartridge unit forward and swing it downward to the original position Push in on the handle to lock it into position ENWW Jams 229 7 Push the staple carriage back into the booklet maker Jam recovery Thi
11. where lt ADDRESS gt is the address of the product For example if the TCP IP address is 192 168 0 90 type 170 Chapter 11 Manage and maintain the product ENWW 4 5 ftp 192 168 0 90 Locate the downloaded RFU file for the product Drag and drop the RFU file onto the PORT icon in the browser window amp NOTE The product turns off and then on automatically to activate the update When the update process is complete a READY message displays on the product control panel Use FTP to upgrade the firmware on a network connection using Microsoft Windows amp NOTE The firmware update involves a change in the format of nonvolatile random access memory NVRAM Any menu settings that are changed from the default settings might return to default settings and must be changed again if you want settings that are different from the defaults 1 A t o N oO Ow 11 12 13 ENWW Take note of the IP address on the HP Jetdirect page The HP Jetdirect page is the second page that prints when you print the configuration page NOTE Before upgrading the firmware make sure that the product is not in Sleep mode Also make sure that any error messages are cleared from the control panel display Open an MS DOS command prompt on your computer Go to the folder where the firmware file is stored Type ftp TCP IP ADDRESS gt For example if the TCP IP address is 192 168 0 90 type ftp 192 168 0 90 Pr
12. In addition to using the embedded Web server you can also use the control panel menus to set an IPv4 address subnet mask and default gateway 1 Press Menu 2 Press the down arrow to highlight CONFIGURE DEVICE and then press the checkmark button vw ENWW Configure network settings 79 A Qi po WO p 11 12 13 14 Press the down arrow V to highlight I O and then press the checkmark button v Press the down arrow V to highlight EMBEDDED JETDIRECT MENU and then press the checkmark button v Press the checkmark button v to select TCP IP Press the down arrow V to highlight IPV4 SETTINGS and then press the checkmark button Press the checkmark button v to select CONFIG METHOD Press the down arrow V to highlight MANUAL and then press the checkmark button v Press the down arrow V to highlight MANUAL SETTINGS and then press the checkmark button vw Press the down arrow V to highlight IP ADDRESS and then press the checkmark button v Or Press the down arrow V to highlight SUBNET MASK and then press the checkmark button v Or Press the down arrow V to highlight DEFAULT GATEWAY and then press the checkmark button wA Use the numeric keypad or press the up arrow A or the down arrow V to increase or decrease the number for the first byte of the IP address subnet mask or default gateway Press the checkmark button v to move to the next set of numbers To move to the previous set of nu
13. Initializing permanent storage Displayed when the product is turned on to show that permanent storage is being initialized No action is necessary INPUT PAPER PATH OPEN For help press Help button The paper path between the product and the external paper handling input device is open and must be closed before printing can continue Close the paper path INSTALL COLOR CARTRIDGE For help press Help button The print cartridge has been removed or has been installed incorrectly Replace or reinstall the print cartridge correctly to continue printing See Change print cartridges on page 152 INSTALL COLOR DRUM For help press Help button One or more of the color drums have been removed or installed incorrectly Replace or reinstall the image drum correctly to continue printing See Change image drums on page 154 INSTALL FUSER For help press Help button The fuser has been removed or installed incorrectly CAUTION The fuser can be hot while the product is in use Wait for the fuser to cool before handling it 1 Open right door 2 Turn blue levers to unlock position 3 Install or adjust fuser 4 Turn blue levers to lock position 5 Close the right door INSTALL ROLLER UNIT For help press Help button The roller unit has been removed or installed incorrectly 1 Open right door 2 Open transfer access panel ENWW Control pa
14. Language Allows you to determine the language in which to display the embedded Web server information Date amp Time Allows time synchronization with a network time server ENWW Embedded Web server 143 Tab or section Options Wake Time Allows you to set or edit a wake time for the product to become ready Restrict Color Allows you to permit or restrict color printing You can specify permissions for individual users or for jobs that are sent from specific software programs NOTE The Settings tab can be password protected If this product is on a network always consult with the system administrator before changing settings on this tab Networking tab Provides the ability to change network settings from your computer Network administrators can use this tab to control network related settings for the product when it is connected to an IP based network This tab does not appear if the product is directly connected to a computer or if the product is connected to a network using anything other than an HP Jetdirect print server NOTE The Networking tab can be password protected Other links Contains links that connect you to the Internet HP Instant Support Connects you to the HP Web site to help you find solutions to product problems Shop for Supplies Connects to the HP SureSupply Web site where you will receive information on options for purchasing original HP supplies such as print cart
15. configure 99 double sided printing 67 included 2 load 92 Macintosh settings 64 Show Me How menu 16 specifications physical 267 trays status HP Easy Printer Care 139 troubleshooting blank pages 247 checklist 176 control panel messages numerical 180 duplexing 235 EPS files 252 error messages alphabetical list 180 error messages numerical list 180 Macintosh problems 251 network printing 248 overhead transparencies 239 pages not printing 247 pages printing slowly 247 paper handling problems 231 quality 237 repeating defects 237 Show Me How menu 16 transparencies 233 USB cables 247 TrueType fonts included 4 two sided printing error messages 186 Macintosh settings 64 Show Me How menu 16 Windows 126 typefaces included 4 U uninstalling Macintosh software 62 universal print driver 52 UNIX software 59 upgrading firmware 170 usage page description 18 USB configuration 72 ENWW USB port troubleshooting 247 troubleshooting Macintosh 252 V voltage specifications 269 WwW wake time changing 108 setting 108 warranty Customer self repair 263 extended 265 print cartridges 261 product 259 watermarks Windows 126 Web browser requirements embedded Web server 142 Web Jetadmin firmware updates 172 Web sites customer support 264 fraud reports 150 HP Web Jetadmin downloading 145 Macintosh customer support 264 Material Safety Data Sheet MSDS 277 ordering supplies 256 universal print driver 52 Wind
16. e Order directly from HP e Order through service or support providers e Order directly through the embedded Web server for printers that are connected to a network e Order directly through the HP Easy Printer Care software Order directly from HP You can obtain the following items directly from HP e Replacement parts To order replacement parts in the U S go to www hp com go hpparts Outside the United States order parts by contacting your local authorized HP service center e Supplies and accessories To order supplies in the U S go to www hp com go ljsupplies To order supplies and accessories worldwide go to www hp com ghp buyonline html Order through service or support providers To order a part or accessory contact an HP authorized service or support provider Order directly through the embedded Web server for printers that are connected to a network Use the following steps to order printing supplies directly through the embedded Web server 1 In the Web browser on the computer type the IP address or host name of the device The status window opens 2 Inthe Other links area double click Order Supplies This provides a URL for a site from which you can purchase consumables 3 Select the part numbers that you want to order and follow the instructions on the screen Order directly through the HP Easy Printer Care software HP Easy Printer Care software is a printer management tool designed to ma
17. xor eg mu j Lue 1 Print cartridges 2 Image drums 3 Fuser 4 Transfer unit 5 Transfer roller Supply replacement guidelines To facilitate the replacement of supplies keep the following guidelines in mind when setting up the product e X Allow sufficient space in the front and on the right side of the product for removing supplies e The product should be located on a flat sturdy surface For instructions on installing supplies see the installation guides provided with each supply item or see more information at www hp com go cljcp6015 software When you connect select Solve a Problem A CAUTION Hewlett Packard recommends the use of genuine HP products in this product Use of non HP products may cause problems requiring service that is not covered by the Hewlett Packard extended warranty or service agreements ENWW Replace supplies 151 Approximate replacement intervals for supplies The following table lists the estimated replacement intervals for supplies and the control panel messages that prompt when to replace each item Usage conditions and print patterns may cause results to vary Item Printer message Page count Approximate time period Print cartridges REPLACE lt COLOR gt Black 16 500 pages Black 3 months CARTRIDGE Cyan magenta or yellow Cyan magenta or yellow 4 21 000 pages months Image drums REPLAC
18. 0 009 in thick 10 mm 0 6 in facing down Transparencies Minimum 0 13 mm Maximum stack height Transparencies Side to be printed on 0 005 in thick 10 mm 0 6 in facing down Heavy 0 13 mm 0 005 in Maximum stack height Light glossy glossy or Side to be printed on thick 10 mm 0 6 in heavy glossy facing down Glossy Range Maximum stack height Light glossy glossy or Side to be printed on 10 mm 0 6 in heavy glossy facing down 75 g m 20 Ib bond to 220 g m 58 Ib bond Photo media 60 g m 16 Ib bond to Maximum stack height Light glossy glossy or Side to be printed on 220 g m 58 b bond 10 mm 0 6 in heavy glossy facing down Cut sheet paper 60 g m 16 Ib bond to Maximum stack height Plain or unspecified Side to be printed on 220 g m 58 Ib bond 10 mm 0 6 in facing down Tough paper 60 g m 16 Ib bond to 220 g m 58 Ib bond Maximum stack height 10 mm 0 6 in HP Tough paper Side to be printed on facing down Banner paper Range 75 g m 20 Ib bond to 220 g m 58 Ib bond Maximum stack height 10 mm 0 6 in Plain or unspecified Side to be printed on facing down CAUTION Do not use banner media heavier than 120 g m with the optional 3 bin stapler stacker or the optional booklet maker finisher Heavy banner media is not supported for these products Table 7 5 Trays 2 3 4 and 5 paper information Type Specifications Quantity Driver Settings
19. 1 Open the right door 2 Turn the blue levers on the fuser to unlock position 3 Clear all paper 4 Turn the blue levers to lock position 5 Close the right door To prevent jam in future set the print optimization mode LIGHT MEDIA to ON See Print Quality menu on page 22 13 JJ NT JAM ABOVE TOP OUTPUT BIN A jam has occurred in the duplex area 1 Clear all paper found in the duplex area above the output bin 2 Press the checkmark button w 13 JJ NT JAM IN LOWER RIGHT DOOR A jam has occurred in the lower right door 13 JJ NT JAM IN RIGHT DOOR A jam has occurred in the duplex and feed area inside the right door 1 Open the lower right door 2 Clear all paper 3 Close the lower right door 1 Open the right door 2 Clear all paper 3 Close the right door 13 JJ NT JAM IN TOP COVER A jam has occurred in the top cover 1 Open the top cover 2 Clear all paper 3 Close the top cover ENWW Control panel messages 181 Table 12 1 Control panel messages continued Control panel message Description Recommended action 13 JJ NT JAM IN TRAY 1 A jam has occurred in Tray 1 1 Clear all paper from Tray 1 2 Press the checkmark button w 13 JJ NT JAM IN TRAY X A jam has occurred in the indicated tray 1 Open the indicated tray 2 Clear all paper 3 Press the checkmark button w 13 JJ NT TRANSFER AND FUSER JAM 13 JJ NT TRANSFER AREA JAM A jam
20. For example if you are using glossy paper that is 125 g m the type that would be selected in the printer driver is XHVY Glossy 131 175 g m Standard paper types and weights Paper types that can be selected from the printer driver and control panel e Normal e Heavy 1 e Heavy 2 e Heavy 3 e Glossy 1 e Glossy 2 e Glossy 3 e Gloss Film e OHT Unspecified Light 1 60 74 g m Light 60 74 g m Normal 75 90 g m Intermediate 85 95 g m Heavy 1 91 120 g m Heavy 111 130 g m Heavy 2 121 163 g m Extra Heavy 131 175 g m Heavy 3 164 220 g m Cardstock 176 220 g m Gloss 1 91 120 g m HVY Glossy 111 130 g m2 Gloss 2 121 160 g m XHVY Glossy 131 175 g m Gloss 3 161 220 g m2 Card Glossy 176 220 g m Gloss Film HP Tough Paper OHT Color Laser Transparency Label Labels Envelope Envelope Envelope 2 Heavy Envelope Designated 1 60 90 g m Rough Designated 2 gt 91 g m Heavy Rough Clean the fuser ENWW Run the device cleaning page to keep the fuser free of toner and paper particles that can sometimes accumulate Accumulation of toner and particles can cause specks to appear on the front or back side of your print jobs HP recommends that you use the cleaning page when there is a print quality issue Solve image quality problems 241 A CLEANING message appears on the product control panel display while the cleaning is taking
21. Table C 1 Product dimensions Product Height Depth Width Weight HP Color LaserJet CP6015n 580 mm 635 mm 25inches 704 mm 86 2 kg 190 1 Ib 22 8 inches 27 7 inches HP Color LaserJet CP6015dn 580 mm 635mm 25 inches 704 mm 86 2 kg 190 1 Ib 22 8 inches 27 7 inches HP Color LaserJet CP6015de 580 mm 635 mm 25 inches 704 mm 86 2 kg 190 1 Ib 22 8 inches 27 7 inches HP Color LaserJet CP6015x 972 8 mm 635mm 25inches 704 mm 115 3 kg 254 3 Ib 38 3 inches 27 7 inches HP Color LaserJet CP6015xh 972 8 mm 635 mm 25 inches 704 mm 119 6 kg 263 6 Ib 38 3 inches 27 7 inches 1 Without print cartridge Table C 2 Product dimensions with all doors and trays fully opened Product Height Depth Width HP Color LaserJet CP6015n 580 mm 22 8 inches 1079 5 mm 983 mm 38 7 inches 42 5 inches HP Color LaserJet CP6015dn 580 mm 22 8 inches 1079 5 mm 983 mm 38 7 inches 42 5 inches HP Color LaserJet CP6015de 580 mm 22 8 inches 1079 5 mm 983 mm 38 7 inches 42 5 inches HP Color LaserJet CP6015x 972 8 mm 38 3 inches 1079 5 mm 983 mm 38 7 inches 42 5 inches HP Color LaserJet CP6015xh 972 8 mm 38 3 inches 1079 5 mm 983 mm 38 7 inches 42 5 inches 268 AppendixC Product specifications ENWW Electrical specifications A WARNING Power requirements are based on the country region where the product is sold Do not ENWW convert operating voltages This can damage the
22. lo cU o 5 Close the front door ENWW Replace supplies 165 Replace saddle stitch staple cartridges in the booklet maker 1 Open the front door of the booklet maker 3 Grasp the small blue handle on the staple cartridge unit and pull it toward you then swing the staple cartridge unit into an upright position 4 Grasp the edges of each staple cartridge and pull up firmly to remove the staple cartridges from the staple cartridge unit 166 Chapter 11 Manage and maintain the product ENWW ENWW Unpack the new cartridges and remove the plastic packing lock from each one Hold the new cartridges so that the arrows on the cartridges align with the arrows on the staple cartridge unit and insert them into the unit Pull the handle of the staple cartridge unit toward you and rotate it downward to its original position Lock it into position by pushing in the handle Replace supplies 167 9 Close the front door of the booklet maker Il 168 Chapter 11 Manage and maintain the product ENWW Clean the product Over time particles of toner and paper accumulate inside the product This can cause print quality problems during printing Cleaning the product eliminates or reduces these problems Clean the paper path and print cartridge areas every time
23. maar inleveren als KCA X Be SS th a el LA This product contains mercury in the fluorescent lamp of the control panel liquid crystal display that might require special handling at end of life For recycling information you can visit www hp com go recycle or contact your local authorities or the Electronics Industry Alliance www eiae org Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product Material Safety Data Sheet MSDS Material Safety Data Sheets MSDS for supplies containing chemical substances for example toner can be obtained by accessing the HP Web site at www hp com go msds or www hp com hpinfo community environment productinfo safety Environmen
24. 1 OntheFile menu click Print 1 Onthe File menu click Print Mac OS X V10 2 8 2 Change the settings that you want 2 Change the settings that you want 1 Inthe Finder on the Go menu click on the various menus on the various menus Applications 3 Onthe Presets menu click Save 2 Open Utilities and then open Print as and type a name for the preset Center 3 Click on the print queue 62 Chapter 4 Use the product with Macintosh ENWW Change the settings for all print jobs Change the default settings for all Change the product configuration until the software program is closed print jobs settings These settings are saved in the 4 On the Printers menu click Presets menu To use the new settings Configure you must select the saved preset option every time you open a program and print 5 Click the Installable Options menu NOTE Configuration settings might not be available in Classic mode Mac OS X V10 3 or Mac OS X V10 4 1 From the Apple menu click System Preferences and then Print amp Fax 2 Click Printer Setup 3 Click the Installable Options menu Mac OS X V10 5 1 From the Apple menu click System Preferences and then Print amp Fax 2 Click Options amp Supplies 3 Click the Driver menu 4 Selectthe driver from the list and configure the installed options Software for Macintosh computers HP Printer Utility Use the HP Printer Utility to set up product features that
25. Accessory or the HP Booklet Maker Finisher Accessory is attached MULTIFUNC FINISHER OPERATION MODE MAILBOX Allows you to set the default operation mode MAILBOX or STACKER assigns a user or group of users to each output bin STACKER MBM 3 BIN STAPLER treats all of the output bins as a single large bin When one bin gets full jobs are automatically routed to the next bin STAPLES NONE Sets the default staple selection for documents sent to the device ONE LEFT ANGLED when no staple value is specified ONE RIGHT ANGLED TWO LEFT TWO RIGHT TWO TOP STAPLES OUT STOP Sets the default behavior when a job specifies stapling and the CONTINUE stapler is out of staples STOP stops printing if the stapler runs out of staples CONTINUE allows a job to continue printing even when the device is out of staples OFFSET OFF Turns the job offset feature on or off When job offset is on each ON copy of a job is shifted to one side in the output bin in order to keep ENWW Configure device menu 33 Item Sub item Values Description each copy separate from the others A4 LETTER STAPLE NORMAL Controls the speed of the print ALTERNATE 1 engine to prevent paper jams by using the stapler buffer ALTERNATE 2 With the NORMAL the engine speed is normal and the stapler buffer is used If the ALTERNATE 1 setting is enabled and the engine is in Autosense Mode the engine slows down to prevent jams If the product
26. Menu item Value Description TRAY 1 SIZE A list of available sizes appears Allows you to configure the paper size for Tray 1 The default is ANY SIZE See Supported paper and print media sizes on page 85 for a complete list of available sizes TRAY 1 TYPE A list of available types appears Allows you to configure the paper type for Tray 1 The default is ANY TYPE See Supported paper types on page 89 fora complete list of available types TRAY X SIZE A list of available sizes appears Allows you to configure the paper size for Tray 2 or optional Trays 3 4 or 5 The X 2 or optional 3 4 or 5 default size is LETTER or A4 depending on your country region The paper size is detected by the guides in the tray See Supported paper and print media sizes on page 85 for a complete list of available sizes TRAY X TYPE A list of available types appears Allows you to configure the paper type for Tray 2 or optional Trays 3 4 or 5 The X 2 or optional 3 4 or 5 default is PLAIN See Supported paper types on page 89 for a complete list of available types Paper handling menu 19 Configure device menu The CONFIGURE DEVICE menu allows you to change the default printing settings adjust the print quality change the system configuration and I O options and reset the default settings Printing menu These settings affect only jobs without identified properties Most jobs identify all of the properties and
27. Paper orientation Paper and cardstock standard sizes Range 60 g m 16 Ib bond to 220 g m 58 Ib bond 500 sheets of 75 g m 20 Ib bond Plain or unspecified Load preprinted or prepunched paper facing up with the top toward the front of the tray or toward the left hand side of the tray Labels Maximum 0 13 mm Maximum stack height Labels Side to be printed on 0 005 in thick 54 mm 2 1 in facing up Transparencies Minimum 0 13 mm Maximum stack height Transparencies Side to be printed on 0 005 in thick 54 mm 2 1 in facing up Supported paper types 89 Table 7 5 Trays 2 3 4 and 5 paper information continued Type Specifications Quantity Driver Settings Paper orientation Heavy 0 13 mm 0 005 in Maximum stack height Light glossy glossy or Side to be printed on thick 54 mm 2 1 in heavy glossy facing up Glossy Range Maximum stack height Light glossy glossy or Side to be printed on 54 mm 2 1 in heavy glossy facing up 75 g m 20 Ib bond to 220 g m 58 Ib bond Photo media 60 g m 16 Ib bond to Maximum stack height Light glossy glossy or Side to be printed on 220 g m 58 Ib bond 54 mm 2 1 in heavy glossy facing up Cut sheet paper 60 g m 16 Ib bond to 220 g m 58 Ib bond Maximum stack height 54 mm 2 1 in Plain or unspecified Side to be printed on facing up Tough paper 60 g m 16 Ib bond to 220 g m 58 Ib bond Maxim
28. The product can be set up to periodically perform an automatic calibration that adjusts the toner mixture in order to optimize neutral colors If you periodically see a page printed that has a band of colors in the center of the page the AUTO NEUTRAL CALIBRATION option might be enabled The default setting is OFF You can disable this option to eliminate these extra printed pages 1 Press Menu 2 Press the down arrow to highlight CONFIGURE DEVICE and then press the checkmark button vw 3 Press the down arrow V to highlight PRINT QUALITY and then press the checkmark button v 4 Press the down arrow V to highlight AUTO CALIBRATE NEUTRALS and then press the checkmark button v 5 Press the down arrow V to highlight OFF and then press the checkmark button v 178 Chapter 12 Solve problems ENWW Control panel message types Four types of control panel messages can indicate the status of or problems with the product ENWW Message type Description Status messages Status messages reflect the current state of the product They inform you of normal product operation and require no interaction to clear them They change as the state of the product changes Whenever the product is ready not busy and has no pending warning messages the status message READY appears if the product is online Warning messages Error messages Warning messages inform you of data and print errors These messages typically alternate
29. This warranty gives you specific legal rights and you might also have other rights that vary from country region to country region state to state or province to province HP s limited warranty is valid in any country region or locality where HP has a support presence for this product and where HP has marketed this product The level of warranty service you receive may vary according to local standards HP will not alter form fit or function ofthe product to make it operate in a country region for which it was never intended to function for legal or regulatory reasons TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL ENWW Hewlett Packard limited warranty statement 259 INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries regions states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU 260 Appendix B Service and support ENWW Print cartridge and image drum limite
30. and then press the checkmark button v Specify the correct paper type amp NOTE The steps can vary this procedure is most common When you load a different paper type into the product specify the type of paper you are using 1 After loading the paper tray specify the paper type at the control panel by using the control panel buttons For more information see Load Trays 2 3 4 or 5 on page 93 Use the table below to aid in selecting the best paper type The same type is then selected in the printer driver at the time of printing When you send a print job from your computer on the File menu in the software program click Print Select the product and then click Properties or Preferences Select the Paper Quality tab In the Paper Type drop down box select More and then select the paper type that best matches the paper that is loaded in the product If you are using the HP Color LaserJet CP6015 PCL 6 printer driver select the General Everyday Printing shortcut and select Paper Type If you are using the HP Universal Printing PS driver select the Paper Quality tab and then select Paper Type 240 Chapter 12 Solve problems ENWW 6 Select the paper type that best matches the paper that is loaded in the product Use the table below to help select the best type in the driver The table maps the default settings for specific paper types to the types that are listed in the driver and on the product control panel
31. control panel prompts to change the size or type Select CUSTOM and then input the X and Y dimensions of the custom paper size NOTE Refer to the label in the paper tray or to the figure below to determine the X and Y dimensions If the configuration is correct press the back arrow Load large size paper into Tray 3 4 or 5 Use the following instructions if you are loading 11x17 RA3 SRA3 or 12 x 18 sized paper into Tray 3 4 or 5 1 Slide open Tray 3 4 or 5 2 Adjust the paper width guide by squeezing the adjustment latch and sliding the guide to the size of the paper being used 3 Load the paper into the tray 4 Move the paper stop lever to the correct position for the paper being used ENWW Load paper and print media 97 e For SRA3 sized paper rotate the lever all the way to the left e For A3 or 11x17 sized paper rotate the lever down into the center position e For RA3 or 12x18 sized paper rotate the lever all the way to the right 5 Slide the tray into the product The control panel shows the tray s media type and size If the configuration is not correct press the checkmark button v If the configuration is correct press the back arrow 98 Chapter7 Paper and print media ENWW Configure trays The product automatically prompts you to configure a tray for type and size in the following situations When you load paper into the tray When you specify a partic
32. landscape orientation setting Windows 126 languages printer 4 laser safety statements 281 letterhead paper loading 128 lights control panel 12 formatter 236 link speed 41 Linux software 59 loading Show Me How menu 16 tray 1 92 Trays 2 3 4 93 loading media configuring 92 Lock Resources Macintosh 64 locking control panel menus 147 M Macintosh AppleTalk settings 38 driver settings 62 65 drivers troubleshooting 251 HP Printer Utility 63 problems troubleshooting 251 removing software 62 resize documents 65 software 63 software components 82 staple options 67 support 264 supported operating systems 62 USB card troubleshooting 252 Macintosh driver settings custom size paper 65 Job Storage 68 Services tab 68 watermarks 66 mailbox 3 bin capacity 4 specifications physical 267 maintenance agreements 265 maintenance kit 257 maps printing 121 Index 287 Material Safety Data Sheet MSDS 277 media custom size Macintosh settings 65 first page 65 pages per sheet 66 Show Me How menu 16 stapler support 110 supported sizes 85 memory features 3 included 2 63 insufficient 182 190 part numbers 258 permanent storage error messages 185 supply errors 180 Menu button 12 menu map description 18 menus configure device 20 diagnostics 43 hierarchy 15 I O input output 36 information 18 paper handling 19 printing 20 resets 41 retrieve job 17 system setup 27 menus control panel I O
33. message is displayed Replacing the supply at this point can help prevent waste of media or other supplies when one supply begins producing poor print quality The Override options allow the product to continue using color supplies Such as print cartridges the image drum the roller kit and the image fuser kit that have reached their recommended replacement points ENWW Configure device menu 31 Item Sub item Values Description CAUTION Using an Override option may result in unsatisfactory print quality and unavailability of certain features such as toner remaining information CAUTION All print defects or supply failures incurred when an HP supply is used in Override mode are not considered defects in materials or workmanship under the HP Print Cartridge and Image Drum Limited Warranty Statement For Warranty information see Print cartridge and image drum limited warranty statement on page 261 The Override options can be enabled or disabled at any time and do not have to be re enabled for each color supply The product automatically continues printing when a color supply reaches its recommended replacement point The message Replace supply Override in use displays on the control panel while a color supply is used in Override mode When the color supply is replaced with a new one Override mode is de activated until another color supply reaches its recommended replacement point O
34. out time If SAVE ENERGY is selected power to the fuser is turned off after 55 minutes of idle time This 30 Chapter2 Control panel ENWW Item Sub item Values Description causes minimal impact to the first page out time If SAVE MOST ENERGY is selected power to the fuser is turned off after each job This causes the most impact to the first page out time DISPLAY BRIGHTNESS Range is 1 through 10 Sets the brightness of the control panel display The default is 5 PERSONALITY AUTO Sets the default personality to automatic switching PCL PDF or PCL PS modes The default is AUTO PDF PS CLEARABLE WARNINGS JOB Sets whether a warning is cleared on the control panel or when ON another job is sent The default is ON AUTO CONTINUE OFF Determines product behavior when the system generates an ON Auto Continuable error The default is ON REPLACE SUPPLIES STOP AT LOW Sets product behavior when a cartridge is low The default is STOP AT OUT STOP AT LOW This option allows the product to continue printing OVERRIDE AT OUT 1 until a color supply is exhausted When the product is set to STOP AT OUT printing pauses until the color supply is replaced OVERRIDE AT OUT 2 The product displays an Order supplies message when a supply is running low and a Replace supplies message when a supply has been depleted To ensure optimal print quality HP recommends replacing a supply when the Replace supplies
35. override the values set from this menu To display Press Menu select CONFIGURE DEVICE and then select PRINTING Menu item Values Description COPIES Range 1 32000 Allows you to set the default number of copies for print jobs The default number is 1 DEFAULT PAPER SIZE A list of available sizes appears Allows you to set the default paper size DEFAULT CUSTOM PAPER SIZE e UNIT OF MEASURE e X DIMENSION e Y DIMENSION Allows you to set the default size for any custom print job The default unit of measure is MILLIMETERS OVERRIDE A4 LETTER NO Allows you to set the product to print an A4 job on letter size paper when no A4 paper YES is loaded The default is YES MANUAL FEED OFF The default is OFF Setting it to ON makes MANUAL FEED the default for jobs that do ON not select a tray You can override this setting in the printer driver COURIER FONT REGULAR Allows you to select a version of the Courier font The default is REGULAR DARK WIDE A4 NO Allows you to change the printable area of A4 paper so that eighty 10 pitch characters YES may be printed on a single line The default is NO PRINT PS ERRORS OFF Allows you to select to print PS error pages The default is OFF ON PRINT PDF ERRORS OFF Allows you to select to print PDF error pages The default is OFF ON PCL sub menu This menu configures settings for the printer control language To display Press Menu select CONFIGURE DEV
36. print server will be saved or reset to factory defaults NO The current security settings are maintained YES Security settings are reset to factory defaults DIAGNOSTICS EMBEDDED TESTS EXECUTE LAN HW TEST This menu provides tests to help diagnose network hardware or TCP IP network connection problems Embedded tests help to identify whether a network fault is internal or external to the product Use an embedded test to check hardware and communication paths on the print server After you select and enable a test and set the execution time you must select EXECUTE to initiate the test Depending on the execution time a selected test runs continuously until either the product is turned off or an error occurs and a diagnostic page is printed CAUTION Running this embedded test will erase your TCP IP configuration This test performs an internal loopback test An internal loopback test will send and receive packets only on the internal network hardware There are no external transmissions on your network Select YES to choose this test or NO to not choose it HTTP TEST This test checks operation of HTTP by retrieving predefined pages from the product and tests the embedded Web server Select YES to choose this test or NO to not choose it SNMP TEST This test checks operation of SNMP communications by accessing predefined SNMP objects on the product ENWW Configure device menu 39 Table 2 1
37. programs 1 On the File menu in the software program click Print 2 Select the driver 3 Open the Color Options pop up menu 4 Click Show Advanced Options 5 Adjust the individual settings for text graphics and photographs Use the Services menu If the product is connected to a network use the Services menu to obtain product and supply status information 1 On the File menu click Print 2 Open the Services menu 68 Chapter 4 Use the product with Macintosh ENWW 3 To open the embedded Web server and perform a maintenance task do the following a Select Device Maintenance b Select a task from the drop down list c Click Launch 4 Togo to various support Web sites for this device do the following a Select Services on the Web b Select Internet Services and select an option from the drop down list c Click Gol ENWW Use features in the Macintosh printer driver 69 70 Chapter 4 Use the product with Macintosh ENWW 5 Connect the product e USB connection e Network connection ENWW 71 USB connection This product supports a USB 2 0 connection The USB port is located on the back of the product You must use an A to B type USB cable that is no longer than 2 meters 6 56 feet Figure 5 1 USB connection 1 USB 2 0 port 72 Chapter 5 Connect the product ENWW Network connection All product mod
38. representative should perform this test Prints a color band test page that is used to identify arcing in the high voltage power supply ENWW Diagnostics menu 45 Item Sub item Values Description COPIES Range is 1 to 30 The default value Allows the user to determine how is 1 many copies of the internal page are printed FINISHER TESTS If the optional stapler stacker or booklet maker is installed this menu runs tests on specific sensors and components Different values are displayed based on the accessory installed MANUAL SENSOR TEST READ ALL ONCE CONTINUOUS READING Initiates a diagnostic test of the sensors on the stapler stacker or booklet maker COMPONENT TESTS M1 DELIVER MOTOR booklet maker only M2 FOLDING MOTOR booklet maker only M3 GUIDE MOTOR booklet maker only M4 GUIDE PLATE MOTOR booklet maker only M9 INLET MOTOR booklet maker only M31 ENTRANCE MOTOR M36 SWING MOTOR M37 TRAY 1 MOTOR M38 TRAY 2 MOTOR M39 PROCESS MOTOR SL1 FLAPPER 1 SOLENOID booklet maker only SL2 FLAPPER 2 SOLENOID booklet maker only SL4 BOOKLET SOLENOID booklet maker only SL5 SWITCH SOLENOID booklet maker only SL31 ROLLER 1A SOLENOID SL32 BUFFER SOLENOID SL33 OUTPUT SOLENOID SL34 GUIDE SOLENOID Activates a diagnostic test for the selected motor or solenoid 46 Chapter2 Control panel ENWW Service men
39. the product switches from color to monochrome black and white mode for maximum performance and print cartridge life AUTO resets the product to the factory default setting The default is AUTO Select MOSTLY COLOR PAGES if nearly all of your print jobs are color with high page coverage Select MOSTLY BLACK PAGES if you print mostly monochrome print jobs or a combination of color and monochrome print jobs TRAY BEHAVIOR Use this menu to control how the product handles paper trays and related prompts at the control panel USE REQUESTED TRAY EXCLUSIVELY FIRST USE REQUESTED TRAY handles jobs that have specified a specific input tray Two options are available e EXCLUSIVELY The device never selects a different tray when the user has indicated that a specific tray should be used even if that tray is empty This is the factory default setting e FIRST The device can pull from another tray if the specified tray is empty even though the user specifically indicated a tray for the job MANUALLY FEED PROMPT ALWAYS UNLESS LOADED This option controls whether a manual feed message should appear when the type or size for a job does not match the specified tray and the device pulls from the 28 Chapter2 Control panel ENWW Item Sub item Values Description multipurpose tray instead Two options are available e ALWAYS A prompt always appears before using the multipurpose tray Thi
40. vw Press the down arrow V to highlight SYSTEM SETUP and then press the checkmark button v Press the down arrow V to highlight RESTRICT COLOR and then press the checkmark button vw Select one of the following options e DISABLE COLOR This setting denies color printing capabilities to all users e ENABLE COLOR default This setting allows color printing capabilities for all users e COLOR IF ALLOWED The setting allows the network administrator to allow color use for select users and or applications Use the embedded Web server to designate which users and or applications can print in color Press the checkmark button to save For more information about restricting and reporting color usage go to www hp com go coloraccess ENWW Manage color 131 RGB Color Color Themes You can change RGB Color settings from the printer driver For more information on accessing the printer driver see Set color options on page 127 for Windows and Set the color options on page 68 for Macintosh Five values are available for the RGB Color setting Select Default SRGB for most printing needs This setting instructs the product to interpret RGB color as SRGB which is the accepted standard of Microsoft and the World Wide Web Consortium W3C Select Image optimization SRGB to enhance documents in which the content is mainly bitmap images such as GIF or JPEG files This setting instructs the product to use the best color matchi
41. 125 custom size Macintosh settings 65 first and last pages using different paper 125 first page 65 load 92 loading Trays 2 3 4 or5 93 95 96 pages per sheet 66 Show Me How menu 16 size selecting 125 stapler support 110 supported sizes 85 type selecting 125 paper handling menu 19 paper jams clearing 201 part numbers memory 258 print cartridges 257 pausing a print request 124 PCL drivers universal 52 permanent storage errors 185 personal jobs 115 photos improving print quality 125 removing red eye 125 photos printing 119 physical specifications 267 PINs personal jobs 115 ENWW portrait orientation setting Windows 126 ports included 4 locating 9 troubleshooting Macintosh 252 PostScript Printer Description PPD files included 63 power specifications 269 troubleshooting 176 power switch locating 6 PPDs included 63 presets Macintosh 65 print cartridge managing 150 print cartridges error messages 189 Macintosh status 68 non HP 150 ordering through embedded Web server 144 part numbers 257 recycling 275 replacing 152 storage 150 warranty 261 print media loading in tray 1 92 print on both sides Windows 126 print paper for color printing 135 print quality troubleshooting 237 print server card installing 162 print tasks 123 printer languages 4 printer settings configure 20 printing output bin selecting 102 speed specifications 3 troubleshooting 247 printing from Tray 2 3 or4 93 printing
42. 133 Printing color samples iter D eee Iet Eee ca deo sd esae dae c Ea Ee Ee au beds 133 PANTONE color mACE aA EAEE en nennen nenne 134 Advanced Color use russen RR EIE Ua e EET ou RdRER RC FTERERRT E ERREUR I RR ERES E EAE pare ERR TUR ELE 135 HP ImageREt 4800 cccceccecccceceeccece cece cece eee e eet ceca aaaaanaeceeeeeeeeeeeeeeeesaeacaaeaaanaecaeeeeeees 135 Paper selection iesicecaadechichhaccs deteseraaccncuss anaceedadenadereceasaaaudianasta coddaathdeauseabaadecusndeaeaeatecessagaday 135 ENWW vii Print in four colors CMYK sssssssssssseeeeeereernn enne nnne nennen reete ntn nnn nnns 135 CMYK ink set emulation HP postscript level 3 emulation 135 Heg 136 11 Manage and maintain the product IMTOFMALION PAGES mE D 138 FIP Easy Printer Gare nitide Hie REED FRE aan e akin vela dades eoa doxes Ra a 139 Open the HP Easy Printer Care software sssssesssssseeem eee 139 HP Easy Printer Care software sections ssssssssssssseeene eene 139 Embedded Web server eee ket time eee Eee do Fux eee E ea er aO ERU TEUER aree a 142 Open the embedded Web server by using a network connection ssssss 142 Embedded Web server sections ssssssssssssssssesseeeeneen eere 143 Use HP Web Jetadmin software ssssssssssssssssssssseeseermeeret nnne aN EESE nnne nn e 145 Security
43. 252 Chapter 12 Solve problems ENWW Table 12 2 Problems with Mac OS X continued When connected with a USB cable the product does not appear in the Print Center or Printer Setup Utility after the driver is selected Cause Solution This problem is caused by either a software or a hardware Software troubleshooting component Check that your Macintosh supports USB Verify that your Macintosh operating system is Mac OS X v10 1 or later Ensure that your Macintosh has the appropriate USB software from Apple Hardware troubleshooting Check that the product is turned on Verify that the USB cable is connected correctly Check that you are using the appropriate high speed USB cable Ensure that you do not have too many USB devices drawing power from the chain Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer Check to see if more than two nonpowered USB hubs are connected in a row on the chain Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer NOTE The iMac keyboard is a nonpowered USB hub ENWW Solve common Macintosh problems 253 254 Chapter 12 Solve problems ENWW A Supplies and accessories e Order parts accessories and supplies e Part numbers ENWW 255 Order parts accessories and supplies Several methods are available for ordering parts supplies and accessories
44. 36 locking 147 Service 47 Show Me How 16 messages alphabetical list 180 e mail alerts 64 numerical list 180 types of 179 models features 2 multiple pages per sheet Windows 126 N n up printing Windows 126 288 Index Netscape Navigator versions supported embedded Web server 142 Networking tab embedded Web server 144 networks configuring 78 connectivity features 4 default gateway 79 device discovery 77 DHCP 79 diagnostics 39 gateways 79 HP Web Jetadmin 145 installing EIO cards 162 Internet Protocol IP 78 IP address 77 78 79 80 link speed 41 Macintosh settings 64 print servers included 2 protocols 36 41 protocols supported 77 security settings 39 settings 36 subnet mask 79 subnets 79 TCP IP 78 Transmission Control Protocol TCP 78 troubleshooting printing 248 noise specifications 270 non HP supplies 150 NVRAM errors 185 0 on off switch locating 6 online support 264 operating environment specifications 271 operating systems supported 50 62 ordering part numbers for 257 supplies and accessories 256 supplies through embedded Web server 144 orientation setting Windows 126 output bins capacities 4 locating 6 selecting 102 selecting Windows 126 output quality troubleshooting 237 P page order changing 128 pages blank 247 not printing 247 printing slowly 247 pages per minute 3 pages per sheet Windows 126 paper covers using different paper 125 custom size selecting
45. Embedded Jetdirect and EIO X Jetdirect menus continued Item Sub item Values Description Select YES to choose this test or NO to not choose it DATA PATH TEST This test helps to identify data path and corruption problems on an HP postscript level 3 emulation product It sends a predefined PS file to the product However the test is paperless the file will not print Select YES to choose this test or NO to not choose it SELECT ALL TESTS Select this item to run all the embedded tests Select YES to run all tests or select NO to not run all tests EXECUTION TIME H Use this item to specify the length of time in hours that an embedded test will be run You can select a value from 1 to 60 hours If you select zero 0 the test runs indefinitely until an error occurs or the product is turned off Data gathered from the HTTP SNMP and Data Path tests is printed after the tests have completed PING TEST EXECUTE NO Do not initiate the selected tests YES Initiate the selected tests This test is used to check network communications This test sends link level packets to a remote network host then waits for an appropriate response DEST TYPE Specify whether the target device is an IPv4 or IPv6 node DEST IPV4 Type the IPv4 address DEST IPV6 Type the IPv6 address PACKET SIZE Specify the size of each packet in bytes to be sent to the remote host Th
46. Job Storage option in the driver instead of the QuickCopy option In the driver select the QuickCopy option and then type a user name and a job name When you send the job to print the device prints the number of copies that you set in the driver To print more quick copies at the device control panel see Printing a Quick Copy job on page 116 Printing a Quick Copy job 1 Press Menu 2 Press the down arrow V to highlight RETRIEVE JOB and then press the checkmark button v 3 Press the down arrow V to highlight your USER NAME and then press the checkmark button v 4 Press the down arrow V to highlight a JOB NAME and then press the checkmark button v PRINT is highlighted 5 Press the checkmark button to select PRINT 6 Press the up arrow or down arrow A V to select the number of copies 7 Press the checkmark button to print the job Delete a Quick Copy job Delete a Quick Copy job at the product control panel when you no longer need it If the product requires additional space to store new Quick Copy jobs the product automatically deletes other stored Quick Copy jobs starting with the oldest job A job can be deleted from the control panel from the embedded Web server or from HP Web Jetadmin To delete a job from the control panel use the following procedure 1 Press Menu 2 Press the down arrow V to highlight RETRIEVE JOB and then press the checkmark button 3 Press the down arrow V to highligh
47. Protection Agency Table of contents 1 Product basics Product comparisOh ete hen ne ree ER ERRANT IN RR RR GS E NE baaadcna REN a Ea SN I e RR a E aden 2 Product features a a FN Ete tte a Ren eeu aad aediedadada eens 3 Product Walkaround M ER 6 FROME VIEW euunNenieiuuuuu Mu II UIDI 6 HP Color LaserJet CP6015n HP Color LaserJet CP6015dn and HP Color LaserJet CP6015de eere et ede Ma sn EE a sudvdeetscahecedvesess 6 HP Color LaserJet CP6015X nee eti tede eee de ib a eee hedge e ee 7 HP Color LaserJet CP6015xh essen nennen nnne 7 BACK VIQW P 8 Interface ports ied eene ees t Re cete dg eg dena a e aded Or eed epa sede 9 Serial number and model number location cece ee ccccccccecceceeeeseeseeeceeeeceeeeeesesaseessaeeseeeeeess 9 2 Control panel Use the control panel ssssssssssssssssssssssssessene nennen nennen nennen enhn e ni rei rrr triste sss enne ss nennen 12 Control paneli layout cies ceteri er Ee teer terea eter reda ede 12 Interpreting control panel indicator lights sem emm 13 Control panel tenlls n endete tenere n aee rn ae hen ne neon usine meet so exa a a na un aDK En p E sende xxn 14 Getting started basics cde ama Cen ED ans EL n ERE E EE ES 14 Menu IGTARCIY rneeste aiea cccecdaedasusessetedanceuyatdadecesast cndesdafeeseasapeiaestvatetes 15 Open the Men s j siecccntia
48. The paper does not pass through the fuser causing image defects to appear on subsequent documents Print two to three pages to clean the product Optimize and improve image quality The following procedures can be used to solve most image quality problems ENWW Solve image quality problems 239 If following the procedures do not improve print quality go to www hp com support clicp6015 Use supported paper Using unsupported paper or other media in the product can cause a wide variety of image quality problems For a list of supported paper types see Supported paper types on page 89 Calibrate the product Calibration is a product function that optimizes print quality If you experience any image quality problems calibrate the product 1 2 Press Menu Press the down arrow V to highlight CONFIGURE DEVICE and then press the checkmark button v Press the down arrow V to highlight PRINT QUALITY and then press the checkmark button v Press the down arrow V to highlight FULL CALIBRATE NOW and then press the checkmark button v If this calibration procedure does not fix the image quality problems perform the following additional calibration procedure 1 2 Press Menu Press the down arrow V to highlight CONFIGURE DEVICE and then press the checkmark button vw Press the down arrow V to highlight PRINT QUALITY and then press the checkmark button v Press the down arrow V to highlight CALIBRATE NEUTRALS
49. Web site also provides updated information about supported browsers and a list of HP products that support HP Easy Printer Care software For more information about using HP Easy Printer Care software see HP Easy Printer Care on page 139 58 Chapter 3 Software for Windows ENWW Software for other operating systems OS Software UNIX For HP UX and Solaris networks go to www hp com support go jetdirectunix software to install model scripts using the HP Jetdirect printer installer HPPI for UNIX For the latest model scripts go to www hp com go unixmodelscripts Linux For information go to www hp com go linuxprinting ENWW Software for other operating systems 59 60 Chapter 3 Software for Windows ENWW 4 Use the product with Macintosh e Software for Macintosh e Use features in the Macintosh printer driver ENWW 61 Software for Macintosh Supported operating systems for Macintosh The device supports the following Macintosh operating systems Mac OS X V10 2 8 V10 3 V10 4 and later amp NOTE For Mac OS V10 4 and later PPC and Intel Core Processor Macs are supported Supported printer drivers for Macintosh The HP installer provides PostScript Printer Description PPD files Printer Dialog Extensions PDEs and the HP Printer Utility for use with Macintosh computers The PPDs in combination with the Apple PostScript printer drivers provide access to device features U
50. any HP LaserJet product from any location without downloading separate drivers It is built on proven HP print driver technology and has been tested thoroughly and used with many software programs It is a powerful solution that performs consistently over time The HP UPD communicates directly with each HP product gathers configuration information and then customizes the user interface to show the product s unique available features It automatically enables features that are available for the product such as two sided printing and stapling so you do not need to enable them manually For more information go to www hp com go upd UPD installation modes Traditional mode e Use this mode if you are installing the driver from a CD for a single computer e When installed with this mode UPD operates like traditional printer drivers e Ifyou use this mode you must install UPD separately for each computer Dynamic mode e Usethis mode if you are installing the driver for a mobile computer so you can discover and print to HP products in any location e Usethis mode if you are installing UPD for a workgroup e Tousethis mode download UPD from the Internet See www hp com go upd 52 Chapter 3 Software for Windows ENWW Select the correct printer driver for Windows Printer drivers provide access to the product features and allow the computer to communicate with the product using a printer language Check the installation
51. are not available in the printer driver You can use the HP Printer Utility when the product uses a universal serial bus USB cable or is connected to a TCP IP based network Open the HP Printer Utility Open the HP Printer Utility in Mac OS X V10 2 8 1 Open the Finder and then click Applications 2 Click Library and then click Printers 3 Click hp and then click Utilities 4 Double click HP Printer Selector to open the HP Printer Selector 5 Select the product that you want to configure and then click Utility ENWW Software for Macintosh 63 Open the HP Printer Utility in Mac OS X V10 3 and V10 4 1 Open the Finder click Applications click Utilities and then double click Printer Setup Utility 2 Select the product that you want to configure and then click Utility Open the HP Printer Utility in Mac OS X V10 5 A From the Printer menu click Printer Utility or From the Print Queue click the Utility icon HP Printer Utility features The HP Printer Utility consists of pages that you open by clicking in the Configuration Settings list The following table describes the tasks that you can perform from these pages Item Description Configuration Page Prints a configuration page Supplies Status Shows the device supplies status and provides links for online supplies ordering HP Support Provides access to technical assistance online supplies ordering online registration and r
52. cartridge and image drum limited warranty statement 261 Color LaserJet Fuser Kit Transfer Kit and Roller Kit Limited Warranty Statement This HP product is warranted to be free from defects in materials and workmanship until the printer provides a low life indicator on the control panel This warranty does not apply to products that a have been refurbished remanufactured or tampered with in any way b experience problems resulting from misuse improper storage or operation outside of the published environmental specifications for the printer product or c exhibit wear from ordinary use To obtain warranty service please return the product to place of purchase with a written description of the problem or contact HP customer support At HP s option HP will either replace products that prove to be defective or refund your purchase price TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY LOCAL LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY P
53. click All Programs 2 Click HP and then click HP Color LaserJet CP6015 Series product 3 Click Uninstall HP Color LaserJet CP6015 Series product and then follow the onscreen instructions to remove the software 56 Chapter 3 Software for Windows ENWW Supported utilities for Windows HP Web Jetadmin HP Web Jetadmin is a browser based management tool for HP Jetdirect connected printers within your intranet and it should be installed only on the network administrator s computer To download a current version of HP Web Jetadmin and for the latest list of supported host systems visit www hp com go webjetadmin When installed on a host server a Windows client can gain access to HP Web Jetadmin by using a supported Web browser such as Microsoft Internet Explorer 4 x or Netscape Navigator 4 x or later by navigating to the HP Web Jetadmin host Embedded Web server The device is equipped with an embedded Web server which provides access to information about device and network activities This information appears in a Web browser such as Microsoft Internet Explorer Netscape Navigator Apple Safari or Firefox The embedded Web server resides on the device It is not loaded on a network server The embedded Web server provides an interface to the device that anyone who has a network connected computer and a standard Web browser can use No special software is installed or configured but you must have a supported Web browser on
54. color consistency Choose the source tray paper type and paper size for the calibration page To run calibration on different paper types load the desired paper type in a tray select this menu item and then specify the loaded tray CALIBRATION TYPE lt TYPE gt This item is available only if the selected tray type is set to ANY TYPE CALIBRATION SIZE lt SIZE gt This item is available only if the selected tray size is set to ANY SIZE or ANY CUSTOM UNIT OF MEASURE INCHES The unit of measure to describe a custom paper size This item is available only if the selected MILLIMETERS paper size is set to CUSTOM X DIMENSION The X dimension of the custom paper size This item is available only if the selected paper size is set to CUSTOM Y DIMENSION The Y dimension of the custom paper size This item is available only if the selected paper size is set to CUSTOM AUTO CALIBRATE ON This menu item controls whether the CALIBRATE NEUTRALS NEUTRALS process is performed automatically If OFF you select ON the product performs the calibration automatically whenever environmental conditions indicate that it is required Three calibration pages are printed You can recycle these pages when the calibration is complete RESOLUTION Image REt 4800 Sets the resolution at which the product prints The default default value is Image REt 4800 Try the 1200x600 dpi setting to improve printing for 1200x600 dpi detailed line
55. color sample that is the closest match to the desired color Use the sample s color value in your software program to describe the object you wish to match Colors may ENWW Match colors 133 vary depending on paper type and the software program used For more details on how to use the color samples go to www hp com support clicp6015 Use the following procedure to print color samples at the product using the control panel 1 Press Menu 2 Press the checkmark button to highlight INFORMATION and then press the checkmark button Y 3 Select PRINT CMYK SAMPLES or PRINT RGB SAMPLES to print the samples PANTONE color matching PANTONE has multiple color matching systems PANTONE MATCHING SYSTEMG is very popular and uses solid inks to generate a wide range of color hues and tints See www hp com go cljcp6015 software for details on how to use PANTONE Colors with this product amp NOTE PANTONE Colors generated might not match PANTONE identified standards Consult current PANTONE Publications for accurate color 134 Chapter 10 Use color ENWW Advanced color use HP ImageREt 4800 HP ImageREt 4800 print technology is a system of innovative technologies developed exclusively by HP to deliver superior print quality The HP ImageREt system sets itself apart from the industry by integrating technology advancements and optimizing each element of the print system Several categories of HP ImageREt have been developed for
56. correct paper type and then press the checkmark button to select it See the table above to determine the correct paper type Configure the driver settings Carry out the following steps to print on glossy paper from your graphics software program 1 2 Select Print from the File menu of your software program Select the HP Color LaserJet CP6015 Series printer and then click Properties or Printing Preferences From the Paper type drop down list select the same paper type that you configured on the product control panel Click OK to save the settings and OK to print The print job will automatically be printed from the tray that has been configured for glossy paper 120 Chapter 8 Use product features ENWW Print weatherproof maps and outdoor signs You can use the HP Color LaserJet CP6015 Series to print durable waterproof maps signs or menus by using HP Tough Paper HP Tough Paper is a waterproof tear proof satin finish paper that retains rich vibrant print color and clarity even when exposed to heavy usage or weather This avoids expensive and time consuming lamination To maximize the quality of this output you must do the following e Choose the appropriate paper e Configure the paper tray correctly e X Choose the correct settings in the print driver Supported tough paper HP paper name Product code Product size Control panel and print driver settings HP LaserJet Tough Paper Q1298A Letter HP Tough Paper
57. correct printer driver for Windows sse e enne 53 Priority for print Settings 2 nocere e pedet endo A Dg Mee REID t Eco ge ova dpa bad id n ue ad 54 Change printer driver settings for Windows sss eene nennen 55 Remove software for Windows sssssssssssssssssssssseeenen sensere trennen nene n nennen rt Ennan einn 56 Supported utilities for Windows sissioni a aaa nnne nennen nens n a nennen etna 57 HP Web Jetadmin acai cs cccccccaiteccunesaSansdetecenacaacedecsaaananaceuatunnendcehoasdenteecssaduendacaaaldenaceniaeanedeecas 57 Embedded Web server ier er ten E e Hee Ene vans debates Eai 57 HP Easy Printer Care sssssssssssssseeeeenee eene nennen nennen nenne nennen nnne nnne 57 Software for other operating systems sssssssssseene nennen nee en nennen nnns 59 4 Use the product with Macintosh Software for Macintosh 0 ccccceeeeeeeecencaec eee eeeeeeeeeeeccecaaeaaeceeeeeeeeeeeecesecaaaaeaaeceeeeeeeeeeesecececaeeeeeeeeeeess 62 Supported operating systems for Macintosh ssssssss HH 62 Supported printer drivers for Macintosh ssssssssssesseeeneeme 62 Remove software from Macintosh operating systems seesseeee 62 Priority for print settings for Macintosh sssese menn 62 Change printer driver settings for Macintosh ssssss ne 62 Software for Macintosh computers
58. decease 176 Restore factory settings ee eec i E E Re E ER ee d E RR 177 Factors that affect product performance sssssssssssssssssee eene 177 Automatic neutral calibration sssseeeneeen en enn ennemis 178 Control panel message types cient eroe or a te ee dede adc cx Ue d E RU Cu ERE e c dan aid 179 Control panel messages sssssssssseeeeeeeeneeen mene nnne ee nennen sen nennen nnne nenne nennen 180 E a dy dedu dee deca dag ua dee a eda reu Rude eua Da ed eda uu Euge d dore aden idan 200 Common CAUSES OF ams sionin ninr Aae e EL ee a B Due ede aerated 200 JANN IOCATIONS m 201 Clear amS arcena EEE E E EE EEEE 201 AREA 1 Clear jams in the output bin sessessn 202 AREA 2 and AREA 3 Clear jams in the fuser area and the transfer area 204 AREA 4 Clear jams in the duplex area sssss 208 AREA 5 Clear jams in Tray 2 and the internal paper path 211 AREA 6 Clear jams in Tray 1 sssssssseee emen 214 Clear jams when printing banners ssessee em 217 AREA 7 Clear jams in optional Trays 3 4 and 5 ssssssssssssus 219 AREA 8 Clear jams in the optional finishing devices sss 222 Clear jams in the output accessory bridge sssssssssss 222 Clear jams in the Sorter area ssssssse 222 Clear jams in th
59. feature to ON if you are frequently seeing Fuser Delay Jam or Fuser Wrap Jam messages 24 Chapter 2 Control panel ENWW Item Sub item Values Description especially when printing on lightweight paper or on jobs with heavy toner coverage MEDIA TEMP NORMAL default Set this feature to REDUCED if you are having problems with paper sticking together in the output REDUCED bin ENVIRONMENT OFF default Optimizes performance in extreme low ON temperature environments Set this feature to ON if the product is operating in a low temperature environment and you are having problems with print quality such as blisters in the printed image LINE VOLTAGE OFF default ON Optimizes performance in low voltage conditions Set this feature to ON if the product is operating in a low voltage environment and you are having problems with print quality such as blisters in the printed image CLEANING FREQUENCY NORMAL default ALTERNATE Set this feature to ALTERNATE if you are seeing defects in the printed output that repeat at 38 mm 1 5 inch intervals This feature increases the frequency at which the C roller is cleaned Setting this feature to Alternate might also reduce printing speed and increase the frequency of consumable replacement D BLADE BIAS NORMAL default Set this feature to ALTERNATE if you are seeing short white vertical lines in the printed output The ALTERNATE Alternate settin
60. for future use NOTE Do not shake the image drum NOTE Do nottouch the green cylinder on the bottom of the image drum because it can damage the drum 6 Align the image drum with the correct slot and insert the image drum until it clicks into place The gray protective cover on the bottom of the drum automatically slides off as the image drum is inserted You can discard this cover SF GU Se SS p SN 7 Insert additional image drums in the same manner 8 Grasp the grips on the sides of the front door and lift up to close To recycle the used image drum follow the instructions included with the new image drum 156 Chapter 11 Manage and maintain the product ENWW Install memory You can install more memory for the product by adding a dual inline memory module DIMM A CAUTION Static electricity can damage DIMMs When handling DIMMs either wear an antistatic wrist strap or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the product Install DDR memory DIMMs 1 Turn the product off 2 Disconnect all power and interface cables ENWW Replace supplies 157 3 Locate the black formatter pressure release tabs on the form
61. for which the tray is configured The guides in the tray are not against the paper Verify that the rear and width paper guides are touching the paper The manual feed prompt is set to ALWAYS The product Open the tray reload the media and then close the tray always prompts for manual feed even if the tray is loaded Or change the manual feed prompt setting to UNLESS LOADED so that the product prompts for manual feed only when the tray is empty The USE REQUESTED TRAY setting on the product is setto Load the requested tray EXCLUSIVELY and the requested tray is empty The product will not use another tray Or change the setting from EXCLUSIVELY to FIRST on the CONFIGURE DEVICE menu The product can use other trays if no media is loaded in the specified tray Paper does not feed from Tray 2 3 4 or 5 Paper does not feed from Tray 2 3 4 or 5 Cause Solution The correct size paper is not loaded Load the correct size paper The input tray is empty Load paper in the input tray The correct paper type for the input tray is not selected in the From the product control panel select the correct paper type product control panel for the input tray Paper from a previous jam has not been completely removed Open the product and remove any paper in the paper path Closely inspect the fuser area for jams None of the optional trays appear as input tray options The optional trays only display as availab
62. from landfills Please note that the cartridge will not be returned to you Thank you for being environmentally responsible Ef NOTE Use the return label to return original HP LaserJet print cartridges only Please do not use this label for HP inkjet cartridges non HP cartridges refilled or remanufactured cartridges or warranty returns For information about recycling your HP inkjet cartridges please go to www hp com recycle ENWW Environmental product stewardship program 275 Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use Please follow the applicable instructions below Multiple returns more than one cartridge 1 Package each HP LaserJet print cartridge in its original box and bag 2 Tape the boxes together using strapping or packaging tape The package can weigh up to 31 kg 70 Ib 3 Use a single pre paid shipping label OR 1 Use your own suitable box or request a free bulk collection box from www hp com recycle or 1 800 340 2445 holds up to 31 kg 70 Ib of HP LaserJet print cartridges 2 Use a single pre paid shipping label Single returns 1 Package the HP LaserJet print cartridge in its original bag and box 2 Place the shipping label on the front of the box Shipping For all HP LaserJet print cartridge recycling returns give the pa
63. interface cable might be defective or of poor quality Replace the interface cable Make sure to use a high quality cable The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility Cause Solution The product might not be ready Make sure that the cables are connected correctly the product is on and the ready light is on If you are connecting through a USB or Ethernet hub try connecting directly to the computer or use a different port The product software might not have been installed or was installed incorrectly Make sure that the product PPD is in the following hard drive folder Library Printers PPDs Contents Resources lt lang gt lproj ENWW Solve common Macintosh problems 251 Table 12 2 Problems with Mac OS X continued The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility Cause Solution where lt lang gt is the two letter language code for the language that you are using If necessary reinstall the software See the getting started guide for instructions The Postscript Printer Description PPD file is corrupt Delete the PPD file from the following hard drive folder Library Printers PPDs Contents Resources lt lang gt lproj where lt lang gt is the two letter language code for the language that you are using Reinstall the software See the getti
64. is NOT in Autosense Mode the engine performs at normal speed using the stapler buffer If the ALTERNATE 2 setting is enabled the engine always slows down to prevent jams never using the stapler buffer FOLD LTR R amp A4 R 4 0 mm Adjusts the fold line for Letter and A4 size paper booklet maker 3 5 mm only 3 0 mm 2 5 mm 2 0 mm 1 5 mm 1 0 mm 0 5 mm 0 0 mm 0 5 mm 1 0 mm 1 5 mm 2 0 mm 2 5 mm 3 0 mm 3 5 mm 4 0 mm FOLD LEGAL amp JISB4 4 0 mm Adjusts the fold line for Legal and JIS B4 size paper booklet maker 3 5 mm only 3 0 mm 34 Chapter2 Control panel ENWW Item Sub item Values Description 2 5 mm 2 0 mm 1 5 mm 1 0 mm 0 5 mm 0 0 mm 0 5 mm 1 0 mm 1 5 mm 2 0 mm 2 5 mm 3 0 mm 3 5 mm 4 0 mm FOLD 11X17 amp A3 4 0 mm Adjusts the fold line for Legal and 11x17 and A3 size paper booklet 3 5 mm maker only 3 0 mm 2 5 mm 2 0 mm 1 5 mm 1 0 mm 0 5 mm 0 0 mm 0 5 mm 1 0 mm 1 5 mm 2 0 mm 2 5 mm 3 0 mm 3 5 mm 4 0 mm ENWW Configure device menu 35 I O menu Items on the I O input output menu affect the communication between the product and the computer If the product contains an HP Jetdirect print server you can configure basic networking parameters by using this submenu You can also configure these and other parameters through HP Web Jetadmin or the embedded Web serve
65. job A personal job can be deleted from the product control panel You can delete a job without printing it or it will be automatically deleted after it is printed 1 Press Menu 2 Press the down arrow V to highlight RETRIEVE JOB and then press the checkmark button v e Press the down arrow V to highlight your USER NAME and then press the checkmark button v Press the down arrow V to highlight a JOB NAME and then press the checkmark button v Press the down arrow V to highlight DELETE and then press the checkmark button v Use the keypad on the control panel to type in the PIN and then press the checkmark button v w Soy gt Press the checkmark button v to delete the job ENWW Use job storage features 115 Use the Quick Copy feature The Quick Copy feature prints the requested number of copies of a job and stores a copy on the product hard disk Additional copies of the job can be printed later This feature can be turned off in the printer driver The default number of different Quick Copy jobs that can be stored on the product is 32 At the control panel you can set a different default number See Use the control panel on page 12 Create a QuickCopy job A CAUTION Ifthe device needs additional space to store newer QuickCopy jobs the device deletes other stored QuickCopy jobs starting with the oldest job To permanently store a job and prevent the device from deleting it when space is needed select the
66. local IPv4 addressing An address in the form 169 254 x x is assigned automatically Use the MANUAL SETTINGS menu to configure TCP IPv4 parameters DEFAULT IP Specify the IP address to default to when the print server is unable to obtain an IP address from the e AUTOIP network during a forced TCP IP reconfiguration for example when manually configured to use BootP or e LEGACY DHCP 36 Chapter 2 Control panel ENWW Table 2 1 Embedded Jetdirect and ElO lt X gt Jetdirect menus continued Item Sub item Values Description AUTO IP A link local IP address 169 254 x x is set LEGACY The address 192 0 0 192 is set consistent with older HP Jetdirect products DHCP RELEASE This menu appears if CONFIG METHOD was set to DHCP and a DHCP lease for the print server exists e NO NO The current DHCP lease is saved e YES YES The current DHCP lease and the leased IP address are released DHCP RENEW This menu appears if CONFIG METHOD was set to DHCP and a DHCP lease for the print server exists e NO NO The print server does not request to renew the e YES DHCP lease YES The print server requests to renew the current DHCP lease MANUAL SETTINGS Available only if CONFIG METHOD is set to MANUAL Configure parameters directly from the e IP ADDRESS printer control panel e SUBNET MASK IP ADDRESS The unique IP address of the printer where n is a value from 0 to 255 e SYSLOG SERVER SUBNET MASK The subnet
67. menu 20 ENWW priority onsite service 265 priority settings 54 62 private jobs deleting 115 printing 115 Windows 127 problem solving e mail alerts 64 messages types of 179 processor speed 3 product info 1 product status HP Easy Printer Care 139 proof and hold Windows 127 proof and hold jobs 113 protocols network 36 41 77 Proxy Server settings 38 PS Emulation drivers 51 Q quality troubleshooting 237 Quick Sets 125 R Ready light locating 12 real time clock 148 recycling HP printing supplies returns and environmental program 276 red eye removing 125 regulatory statements Declaration of Conformity 279 environmental product stewardship program 275 laser statement for Finland 282 remote firmware update RFU 170 removing Macintosh software 62 repeating defects troubleshooting 237 reset button 12 resets menu 41 resize documents Macintosh 65 Windows 126 resolution settings 64 specifications 3 troubleshooting quality 237 Resolution Enhancement technology REt 64 resolution adjusting 125 REt Resolution Enhancement technology 64 retention job accessing 113 features 113 personal 115 proof and hold 113 Quick Copy 116 stored 117 retrieve job menu 17 ruler repetitive defect 237 S safety statements 281 scale documents Macintosh 65 Windows 126 scanning speed specifications 3 Secure Disk Erase 146 security disk erase 146 locking control panel menus 147 network settings 39 secur
68. money without affecting the high performance of this product To determine the ENERGY STAR qualification status for this product see the Product Data Sheet or Specifications Sheet Qualified products are also listed at www hp com go energystar Paper use This product s optional automatic duplex feature two sided printing and N up printing multiple pages printed on one page capability can reduce paper usage and the resulting demands on natural resources Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product s life HP LaserJet print supplies It s easy to return and recycle your empty HP LaserJet print cartridges free of charge with HP Planet Partners Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package You help reduce the toll on the environment further when you return multiple cartridges together rather than separately HP is committed to providing inventive high quality products and services that are environmentally sound from product design and manufacturing to distribution customer use and recycling When you participate in the HP Planet Partners program we ensure your HP LaserJet print cartridges are recycled properly processing them to recover plastics and metals for new products and diverting millions of tons of waste
69. na TAR B irs el EE PERLE BER TT HS ENWW AUCH ED UTOR h Pb ck E Af ARKA ZRA BBE ZL TA Hg Cd Cr VI PBB PBDE fTHISISE X 0 X X 0 0 FETU TA 0 0 0 0 0 0 EHE 0 0 0 0 0 0 REE LAR AA UE X 0 0 0 0 0 Toc fe X 0 0 0 0 0 0 ZONE AT AMAT AIR AI ERA EDF SJ T11363 2006 AY BR fill BER X RABEL RT RTA IE nb aT ea AA ek A ED ST SJ T11363 2006 Hy iti BEA yA ik g FARO CRE FSR eR EE 8 Yi BE RNa BEAR AE FBR EAP dn fH ER Safety statements 283 284 Appendix D Regulatory information ENWW Index Symbols Numerics 3 bin mailbox capacity 4 specifications physical 267 500 sheet input tray models including 2 500 sheet trays specifications physical 267 A accessories ordering 256 part numbers 257 acoustic specifications 270 address printer Macintosh troubleshooting 251 advanced printing options Windows 128 agreements maintenance 265 alerts e mail 64 alternative letterhead mode 128 anticounterfeit supplies 150 AppleTalk settings 38 Attention light locating 12 automatic media sensing 100 B banners printing 118 bins capacities 4 locating 6 selecting 102 blank pages troubleshooting 247 Bonjour Settings 64 booklet maker configuring 105 selecting 102 BOOTP 79 ENWW both sides printing on error me
70. on the product control panel Selecting media by Type and Size results in significantly better print quality for heavy paper glossy paper and transparencies Using the wrong setting might result in unsatisfactory print quality Always print by Type for special print media such as labels or transparencies Print by Size for envelopes if possible e To print by Type or Size select the type or size from the Page Setup dialog box the Print dialog box or the Print Properties dialog box depending on the software program e Ifyou often print on a certain type or size of media configure a tray for that type or size Then when you select that type or size as you print a job the product automatically pulls media from the tray that is configured for that type or size Configure trays 101 Choose an output location Standard output bin The product has a standard output bin for printed pages When you send print jobs to the product from a computer the output is routed to the standard output bin or to one of the output bins on the optional 3 bin stapler stacker or booklet maker finisher Optional output accessories An optional stapler stacker or booklet maker can be installed with the product When an accessory is installed an output accessory bridge is also added on top of the product in order to route the print jobs to the accessory output bins 3 bin stapler stacker features Table 7 6 3 bi
71. place In order for the cleaning page to work correctly print the page on copier grade paper not bond heavy or rough paper A blank page will be printed when the task is complete Discard the page Create and use the cleaning page 1 2 5 Press MENU Press the up arrow or down arrow A Y to select CONFIGURE DEVICE and then press the checkmark button v Press the up arrow or down arrow A Y to scroll to PRINT QUALITY and then press the checkmark button v Press the up arrow or down arrow A Y to scroll to PROCESS CLEANING PAGE and then press the checkmark button v Discard the printed page The task is complete Respond to control panel error messages If you see a 54 ERROR XX message in the event log you might need to perform some maintenance on the product to avoid more errors and to solve print quality problems 1 On dee dC o Open and then close the right door of the product to log a 54 ERROR lt XX gt as the latest event in the event log Press Menu Press the down arrow V to highlight INFORMATION and then press the checkmark button v Press down arrow Y to highlight DIAGNOSTICS and then press the checkmark button v Press the down arrow V to highlight PRINT EVENT LOG and then press the checkmark button Y Find the most recent event in the log e Ifthe event is a 54 0E 01 MEDIA SENSOR event a service technician needs to replace the registration second transfer assembly Contact HP Suppor
72. problems ssssssssssssssseessssseene enne eerm esee sn nnn nnns nne n nenne nn nnna sh nenne 250 Solve common Macintosh problems c cccecccecceeeeeeeeeeeeeeeeeeeeeeeeeceseceaeaaaeaaaaaecaaeceeeeeeeeeeeeeeeeeees 251 Appendix A Supplies and accessories Order parts accessories and supplies ssssssssssssssseeeeeeer nemen 256 Order directly from HP ssssssessssseeneeeeenn eene e nne AN 256 Order through service or support providers ssssssseeeeeeeennnns 256 Order directly through the embedded Web server for printers that are connected to a qw e Hr 256 Order directly through the HP Easy Printer Care software ueesueusessssssss 256 Dianam 257 Dwe riej gee x M 257 Print CartridQ s e LH 257 niens 257 Maintenance kits cce thee aaa aaa AAA Aq EARN As deb na dekis 257 easdem vias deccisestadadancve dill ndasevehlliddaaveh Niddbe dee tdcedaseeetendi beet ees betas eevee 258 Cables and interfaces cccccccceccecceceeeeeeeeeeeeeeeeeeecaaaaaaeaeeeeeeeeeeeeeeeeeeetecsecescnaesaeeaeeeees 258 X ENWW Appendix B Service and support Hewlett Packard limited warranty statement ssssss
73. product and void the product warranty Table C 3 Power requirements HP Color LaserJet CP6015 Series Specification 110 volt models 230 volt models Power requirements 100 to 127 volts 10 220 to 240 volts 10 50 60 Hz 2 Hz 50 60 Hz 2 Hz Rated current 12 0 Amps 6 0 Amps Table C 4 Power consumption HP Color LaserJet CP6015 Series average in watts Product model Printing Ready Sleep 110V 5 Sleep 220V Off HP Color LaserJet CP6015n 1195 W 207 W 18 9W 21 5 watts 0 1 W HP Color LaserJet CP6015dn 1195 W 207 5 W N A 21 5 watts 0 2 W Europe HP Color LaserJet CP6015dn 1195 W 207 5 W 18 9W N A 0 1 W non European countries regions HP Color LaserJet CP6015de 1195 W 50 W 18 9 W N A 0 1 W HP Color LaserJet CP6015x 1195 W 208 W 18 9W 21 5 watts 0 1 W HP Color LaserJet CP6015xh 1200 W 211 4 W 19 4 W 22 watts 0 1 W Values subject to change See www hp com support cljcp6015 for current information Power numbers are the highest values measured using all standard voltages HP Color LaserJet CP6015 series printing speeds are 40 ppm for Letter and 41 ppm for A4 sizes Heat dissipation in Ready mode 722 BTU hour Default time from Ready mode to Sleep mode 60 minutes Recovery time from Sleep mode less than 125 seconds N w ES a o Electrical specifications 269 Acoustic specifications Table C 5 Sound power and pressure level HP Color LaserJet CP6015 Series
74. right door ENWW Jams 203 AREA 2 and AREA 3 Clear jams in the fuser area and the transfer area A CAUTION The fuser can be hot while the product is in use Wait for the fuser to cool before handling it 1 Open the right door 2 3 N E ae A e E mE SIL ane 204 Chapter 12 Solve problems ENWW ENWW 4 5 6 Close the transfer access panel LI Tm Open the fuser jam access door above the fuser and remove any paper that is visible Then close the fuser jam access door Paper could also be jammed inside the fuser where it would
75. sheets the product delivers the job to the bin but does not staple the job e The stapler supports paper only Do not try to staple other types of print media such as envelopes transparencies or labels When you want the product to staple or fold a document select the correct option in the software You can usually select the stapler in your program or printer driver although some options might be available only in the printer driver Where and how you make selections depends on your program or printer driver If you cannot select the stapler or booklet maker finisher in the program or printer driver select it at the product control panel The stapler accepts print jobs if it is out of staples but it does not staple the pages The product can be configured to stop printing if the staple cartridge is empty Supported paper sizes for stapling In order to staple a print job you must use a supported paper size and orientation Corner angled staples are supported with the following paper sizes A4 A4 Rotated Letter Letter Rotated Legal A3 11 x 17 and B4 JIS Two staples at the top or side of the print job are supported with the following paper sizes A4 Letter Legal A3 11 x 17 and B4 JIS Saddle stitch stapling with the booklet maker is supported with these sizes A4 Rotated Letter Rotated Legal A3 11 x 17 and B4 JIS The paper must also be loaded into the paper trays with the correct orientation The arrows in
76. shows an IP address for the product use this procedure to verify that you can communicate with the product over the network 1 Windows Click Start click Run and then type cmd An MS DOS command prompt opens Or Mac Click Applications click Utilities and then open the Terminal application The terminal window opens Type ping followed by the IP address For example type ping XXX XXX XXX XXX where XXX XXX XXX XXX is the IPv4 address that is shown on the HP Jetdirect configuration page If the product is communicating over the network the response is a list of replies from the product Verify that the IP address is not a duplicate address on the network by using the address resolution protocol arp a command At the prompt type arp a Find the IP address in the list and compare its physical address to the hardware address that is listed on the HP Jetdirect configuration page in the section called HP Jetdirect Configuration If the addresses match all network communications are valid If you cannot verify that the product is communicating over the network contact the network administrator Solve network connectivity problems 249 Product software problems Problem Solution A printer driver for the product is not visible in the Printer folder Reinstall the product software NOTE Close any applications that are running To close an application that has an icon in the system tray right cli
77. tab Provides links to support information Device Status section This section shows product identification information and the product status It indicates product alert conditions such as an empty print cartridge After you correct a problem with the product click the refresh button in the upper right corner of the window to update the status Device Management section Provides links to information about HP Easy Printer Care to advanced product settings and to product usage reports Troubleshooting and Help Provides links to tools that you can use to resolve problems to online product support information and to online HP experts Settings tab Configure product settings adjust print quality settings and find information about specific product features NOTE This tab is not available for some products About Provides general information about this tab General Provides information about the product such as the model number serial number and the settings for date and time if they are available Information Pages Provides links to print the information pages that are available for the product Capabilities Provides information about product features such as duplexing the available memory and the available printing personalities Click Change to adjust the settings Print Quality Provides information about print quality settings Click Change to adjust the settings Trays Paper Provides informati
78. that you change the print cartridge or whenever print quality problems occur As much as possible keep the device from dust and debris Clean the exterior Use a soft damp lint free cloth to wipe dust smudges and stains off of the exterior of the device Clean spilled toner If you get any toner on your clothes or hands wash them in cold water Hot water will set the toner into the fabric ENWW Clean the product 169 Upgrade the firmware The product has remote firmware update RFU capability Use the information in this section to upgrade the product firmware Determine the current firmware version 1 Press Menu 2 Press the down arrow V to highlight INFORMATION and then press the checkmark button v 3 Press the down arrow to highlight PRINT CONFIGURATION and then press the checkmark button to print The firmware datecode is listed on the Configuration page in the section called Printer Information The firmware datecode has this format YYYYMMDD XX XXX X The first string of numbers is the date where YYYY represents the year MM represents the month and DD represents the date For example a firmware datecode of that begins with 20061125 represents November 25 2006 Download new firmware from the HP Web site To find the most recent firmware upgrade for the product go to www hp com go cljcp6015 firmware This page provides instructions for downloading the new firmware version Transfer the new firmware t
79. the following graphic indicate the direction the paper moves through the product paper path 110 Chapter 8 Use product features ENWW A4 LTR LGL A3 11x17 B4 I l l L I I 4 A4R LIRR If the correct paper size or orientation is not used the print job will print but it will not be stapled Use the stapler 111 ENWW Staple print jobs Select the stapler in the printer driver for printed jobs Windows 1 Select Print from the File menu of your software program 2 Select the HP Color LaserJet CP6015 Series printer and then click Properties or Printing Preferences 3 From the Staple drop down list select a staple option 4 Click OK to save the settings and OK to print 999 amp NOTE You can create a Shortcut with the appropriate settings Select the stapler in the printer driver for printed jobs Macintosh Select the stapler by creating a new preset in the printer driver 1 Open the printer driver See Change printer driver settings for Macintosh on page 62 2 Create the new preset Configure the product to stop or continue when the staple cartridge is empty You can specify whether the product stops printing when the staple cartridge is empty or if it continues printing but does not staple the jobs 1 Press Menu 2 Press the down arrow V to highlight the CONFIGURE DEVICE menu and then press the checkmark button v 3 Press the down arrow Y to highlight MBM 3 BIN STAPLER
80. the checkmark button to print the job Delete a stored job Jobs stored on the product can be deleted at the control panel 1 Press Menu 2 Press the down arrow V to highlight RETRIEVE JOB and then press the checkmark button v 3 Press the down arrow V to highlight your USER NAME and then press the checkmark button vw 4 Press the down arrow Y to highlight a JOB NAME and then press the checkmark button v 5 Press the down arrow V to highlight DELETE and then press the checkmark button v 6 Press the checkmark button to delete the job ENWW Use job storage features 117 Banner printing The product allows printing of banner sized paper from Tray 1 You can print banners from 457 mm 18 in to 915 mm 36 in in length and from 99 mm 4 in to 320 mm 12 6 in in width When printing a banner from your graphics software program you must set up a custom page size A CAUTION Do not use banner media heavier than 120 g m with the optional 3 bin stapler stacker or the optional booklet maker finisher Heavy banner media is not supported for these products Print banners from Tray 1 1 2 10 Select Print from the File menu of your software program Select the HP Color LaserJet CP6015 Series printer and then click Properties or Printing Preferences Click the Paper Quality tab Under Paper Options click Custom Type a name the width and the length of the custom paper size and then click OK and the
81. the new shortcut c Click Save As type a name for the shortcut and click OK Set paper and quality options To perform the following tasks open the printer driver and click the Paper Quality tab How dol Steps to perform Select a page size Select a size from the Paper size drop down list Select a custom page size a Click Custom The Custom Paper Size dialog box opens b Type a name for the custom size specify the dimensions and click OK Select a paper source Select a tray from the Paper source drop down list Select a paper type Select a type from the Paper type drop down list Print covers on different paper Print the first or last page on different paper a In the Special pages area click Covers or Print pages on different paper and then click Settings b Select an option to print a blank or preprinted front cover back cover or both Or select an option to print the first or last page on different paper c Select options from the Paper source and Paper type drop down lists and then click Add d Click OK Adjust the resolution of printed images In the Print Quality area select an option from the first drop down list See the printer driver online Help for information about each of the available options Automatically adjust the quality of printed photos In the Print Quality area select an option from the HP real life technologies drop down list ENWW
82. to ensure the best print quality If printed in large batches narrow paper can slow the print job Print on a different paper size or in smaller batches Pages did not print ENWW The product might not be pulling media correctly Make sure paper is loaded in the tray correctly If the problem persists you might need to replace the pickup rollers and the separation pad See Customer support on page 264 The media is jamming in the device Clear the jam See Jams on page 200 The USB cable might be defective or incorrectly connected e Disconnect the USB cable at both ends and reconnect it e Try printing a job that has printed in the past e Tryusing a different USB cable Other devices are running on your computer The product might not share a USB port If you have an external hard drive or network switchbox that is connected to the same port as the product the other device might be interfering To connect and use the product you must disconnect the other device or you must use two USB ports on the computer Performance problems 247 Solve network connectivity problems If the product is having problems communicating with the network use the information in this section to resolve the problem Solve network printing problems amp NOTE HP recommends that you use the product CD to install and set up the product on a network Make sure that the network cable is securely
83. w to clear the error message Data will be lost 40 EMBEDDED I O BAD TRANSMISSION To continue press v Checkmark button A temporary printing error has occurred Press the checkmark button w to clear the error message Data will be lost 41 3 UNEXPECTED SIZE IN TRAY XX For help press Help button LOAD TRAY XX TYPE SIZE To use another tray press v Checkmark button The product detected a different paper size than expected Load the tray with the size and type of paper indicated or use another tray 41 3 UNEXPECTED SIZE IN TRAY XX For help press Help button LOAD TRAY XX TYPE SIZE To use another tray press v Checkmark button 41 5 UNEXPECTED TYPE IN TRAY XX For help press Help button LOAD TRAY X TYPE SIZE For help press Help button The product detected a different paper size than expected The product detected a different paper type than expected Following the instructions on the screen load the tray with the size and type of paper indicated or use another tray To use another tray press the checkmark button w Load the tray with the size and type of paper indicated or use another tray To use another tray press the checkmark button w 41 5 UNEXPECTED TYPE IN TRAY XX For help press Help button LOAD TRAY X TYPE SIZE To use another tray press v Checkmark button The product detected a different p
84. w to print To use another tray clear paper from Tray 1 press the help button to exit message and then press the checkmark button w MANUALLY FEED TYPE SIZE To continue press v For help press Help button MANUALLY FEED TYPE SIZE To use another tray press v Checkmark button For help press Help button This message appears when Tray 1 is selected but is not loaded and other paper trays are available for use The specified job requires a manual feed Load tray with requested paper To override the message press the checkmark button w to use a type and size of paper that is available in another tray Load tray with requested paper If paper is already in tray press the help button to exit message and then press the checkmark button w to print To use another tray clear paper from Tray 1 press the help button to exit message and then press the checkmark button w MANUALLY FEED OUTPUT STACK Then press v Checkmark button to print second sides Moving solenoid To exit press STOP The product has printed the first side of a manual duplex job and is waiting for the user to insert the output stack to print the second side The solenoid is moving as part of a component test 1 Maintaining the same orientation remove document from the output bin 2 Flip document printed side up 3 Load document in Tray 1 4 Press the w Checkmark button to print No
85. with the READY or status messages and remain until you press the checkmark button w Some warning messages are clearable If CLEARABLE WARNINGS is set to JOB the next print job clears these messages Error messages communicate that some action must be performed such as adding paper or clearing a jam Some error messages are auto continuable If AUTO CONTINUE is set on the menus the product will continue normal operation after an auto continuable error message appears for 10 seconds NOTE Pressing any button during the 10 second auto continuable error message overrides the AUTO CONTINUE setting and a button function takes precedence For example pressing the Stop button pauses printing with an option to cancel the print job Critical error messages Critical error messages inform you of a product failure Some of these messages can be cleared by turning the product off and then on These messages are not affected by the AUTO CONTINUE setting If a critical error persists service is required Control panel message types 179 Control panel messages Table 12 1 Control panel messages Control panel message Description Recommended action 10 32 00 Unauthorized Supply For help press Help button An unauthorized print cartridge has been installed 1 Ifthe message persists after loading authorized cartridges contact HP Support at www hp com support clicp6015 2 Press the checkmark button w to con
86. your print driver to obtain the best print results CAUTION HP LaserJet printers use fusers to bond dry toner particles to the paper in very precise dots HP laser paper is designed to withstand this extreme heat Using inkjet paper not designed for this technology could damage your printer Media type Do Do not Envelopes e Store envelopes flat e Do not use envelopes that are wrinkled nicked stuck together or e Use envelopes where the seam otherwise damaged extends all the way to the corner of the envelope e Do not use envelopes that have clasps snaps windows or coated e Use peel off adhesive strips that linings are approved for use in laser printers e Do not use self stick adhesives or other synthetic materials Labels e Use only labels that have no e Donotuselabels that have wrinkles exposed backing between them or bubbles or are damaged e Use Labels that lie flat e Donot print partial sheets of labels e Use only full sheets of labels Transparencies e Use only transparencies that are e Do not use transparent print media approved for use in laser printers not approved for laser printers e Place transparencies on a flat surface after removing them from the product Letterhead or preprinted forms e Use only letterhead or forms e Do not use raised or metallic approved for use in laser printers letterhead Heavy paper e Use only heavy paper that is e Do not use paper that is heavier
87. 0 51 in w vw wl Executive 216 x 330 mm 8 5 x 13 in v w w JIS A3 297 x 420 mm 11 69 x 16 54 in w vi vw A5 148 x 210 mm 5 83 x 8 27 in v vw vi 11x17 279 x 432 mm 11 x 17 in w wr vl 12x 18 305 x 457 mm 12 x 18 in w vw B4 JIS 257 x 364 mm 10 12 x 14 33 in w vw wi RA3 305 x 430 mm 12 x 16 93 in v v SRA3 320 x 450 mm 12 6 x 17 7 in vw v B5 JIS 182 x 257 mm 7 17 x 10 12 in v vw vw 8k 270 x 390 mm 10 63 x 15 35 in w w w 16k 195 x 270 mm 7 68 x 10 63 in w w w 8K 260 x 368 mm 10 2 x 14 5 in w w w 16K 184 x 260 mm 7 2 x 10 2 in w w w 8K 273 x 394 mm 10 7 x 15 5 in w w w 16K 197 x 273 mm 7 75 x 10 7 in w v vw Banner 99 to 320 mm x up to 915 mm 4 to 12 6 v x up to 36 in Custom 148 x 210 mm to 297 x 432 mm 5 8 x w w 8 2 to 11 7 x 17 in Custom 148 x 210 mm to 297 x 457 mm 5 8 x w 8 2 to 12 6 x 18 in Supported paper and print media sizes 85 Table 7 1 Supported paper and print media sizes continued Size Dimensions Tray 1 Tray 2 Trays 3 4 5 Custom 99 x 140 mm to 320 x 457 mm 4x5 5 w to 12 6 x 18 in Tray automatically detects paper size Standard sizes within the custom range for Tray 2 are 8 5 x 13 RA4 SRA4 8K 270 x 390 8K 260 x 368 8K 7 75 x 10 75 16K 195 x 270 16K 184 x 260 and 16K 7 75 x 10 75 Standard sizes within the custom range for Trays 3 4 and 5 are 8 5 x 13 RA4 SRA4 8K 270 x 390 8K 260 x 368 8K 7 75 x 10 75 16K 195 x 270 16K 184 x
88. 096 milliseconds for packet transmission and response RTT MAX Shows the maximum detected roundtrip time RTT from 0 to 4096 milliseconds for packet transmission and response RTT AVERAGE Shows the average round trip time RTT from 0 to 4096 milliseconds for packet transmission and response PING IN PROGRESS Shows whether a ping test is in progress YES indicates a test in progress and NO indicates that a test completed or was not run REFRESH LINK SPEED AUTO 10T HALF 10 Mbps half duplex operation 10T FULL 10 Mbps full duplex operation 100TX HALF 100 Mbps half duplex operation 100TX FULL 100 Mbps full duplex operation 100TX AUTO Limits auto negotiation to a maximum link speed of 100 Mbps 1000TX FULL 1000 Mbps full duplex operation When viewing the ping test results this item updates the ping test data with current results Select YES to update the data or NO to maintain the existing data However a refresh automatically occurs when the menu times out or you manually return to the main menu The link speed and communication mode of the print server must match the network The available settings depend on the product and installed print server Select one of the following link configuration settings CAUTION If you change the link setting network communications with the print server and network device might be lost AUTO The print server uses auto negot
89. 12 1 Control panel messages continued Control panel message Description Recommended action USB STORAGE lt X gt NOT FUNCTIONAL A parameter in the USB storage is not 1 Turn product off working correctly For help press Help button 2 Disconnect the USB storage accessory and replace with a new USB storage accessory USB STORAGE X REMOVED A USB storage accessory has been 1 Turn product off disconnected For help press Help button 2 Reconnect the USB storage accessory 3 Turn product on USB STORAGE DEVICE FAILURE The specified device has failed Press the checkmark button w to clear To clear press v Checkmark button USB STORAGE FILE SYSTEM IS FULL A PJL file system command could notstore Press the help button to clear something on the file system because the file To clear press v Checkmark button system was full USB STORAGE IS WRITE PROTECTED The file system device is protected and no Press the checkmark button w to clear new files can be written to it To clear press v Checkmark button USB STORAGE FILE OPERATION A PJL file system command attempted to Press the checkmark button w to clear FAILED perform an illogical operation To clear press v Checkmark button Wait for printer to reinitialize This message can appear for a variety of No action is necessary reasons The RAM DISK settings changed before the product has rebooted The product is auto power cycling af
90. 15 COLOR RFU FAILED SEND FULL RFU ON X PORT And error has occurred during a firmware upgrade If the message persists contact HP Support at www hp com support cljcp6015 CONNECT OUTPUT DEVICE No external output device is installed 1 Turn power off 2 Connect output device product cable 3 Turn power on To continue without output device turn power off remove the output accessory bridge and then turn power on ENWW Control panel messages 187 Table 12 1 Control panel messages continued Control panel message Description Recommended action If error persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support cljcp6015 Cooling Device CORRUPT FIRMWARE IN EXTERNAL ACCESSORY For help press Help button The product is adding additional pauses to the print cycle in order to cool down The product detected corrupt firmware in the input or output accessory The product has recently experienced a period of heavy usage so it has entered a cooling cycle in order to maintain a supported operating temperature No action is necessary An external accessory of the product requires a firmware upgrade Printing can continue if other inputs or outputs are available but jams may occur if the job uses the corrupt external accessory To view the upgrade procedure and download the most recent firmware go to www h
91. 260 16K 7 75 x 10 75 RA3 SRA3 and 12 x 18 N w Table 7 2 Supported envelopes and postcards Size Dimensions Tray 1 Trays 2 3 4 5 Envelope 9 98 x 225 mm 3 88 x 8 88 in vw Envelope 10 105 x 241 mm 4 13 x 9 49 in w Envelope DL 110 x 220 mm 4 33 x 8 66 in we Envelope C5 162 x 229 mm 6 93 x 9 84 in w Envelope B5 176 x 250 mm 6 7 x 9 8 in v Envelope C6 162 x 114 mm 6 4 x 4 5 in vw Envelope 98 x 191 mm 3 9 x 7 5 in w Monarch Post Card 100 x 148 mm 3 94 x 5 83 in v Double Post Card 148 x 200 mm 5 83 x 7 87 in w Postcard US 88 9 x 139 7 mm 3 5 x 5 5 in Postcard 105 x 148 mm 4 13 x 5 83 in vw European US Index Cards 102 x 152 mm 4 x 6 in 127 x 177 mm 5x 7 in and w 127 x 203 mm 5 x 8 in 1 Weights greater than 160 g m may not perform well but will not harm the product The following paper sizes are supported with the optional HP 3 bin Stapler Stacker and HP Booklet Maker Finisher accessories Table 7 3 Supported paper and print media sizes for the optional HP 3 bin Stapler Stacker and HP Booklet Maker Finisher accessories Size Dimensions Stacking Angled Angled Two staples Folding Saddle stitch staple left staple right top or side angled angled Letter 216x279 mm 8 5 y v vw w x 11 in Letter Rotated 279x216mm 11x w w v vw vw 8 5 in Legal 216 x 356 mm 8 5 Ww w vw vw vw x 14 in 86 Chapter7 Paper and print media ENWW Tabl
92. 3 6 7 Press Menu Press the down arrow V to highlight RETRIEVE JOB and then press the checkmark button v Press the down arrow V to highlight your USER NAME and then press the checkmark button Wo Press the down arrow V to highlight a JOB NAME and then press the checkmark button v PRINT is highlighted Press the checkmark button v to select PRINT Press the up arrow or down arrow A to select the number of copies Press the checkmark button v to print the job Delete a proof and hold job When you send a stored job the product overwrites any previous jobs with the same user and job name If there is not a job already stored under the same user and job name and the product needs additional space the product may delete other stored jobs starting with the oldest The default number of jobs that can be stored is 32 You can change the number of jobs that can be stored from the control panel For more information about setting the job storage limit see Configure device menu on page 20 A job can be deleted from the control panel from the embedded Web server or from HP Web Jetadmin To delete a job from the control panel use the following procedure 1 2 Press Menu Press the down arrow V to highlight RETRIEVE JOB and then press the checkmark button Press the down arrow V to highlight your USER NAME and then press the checkmark button v Press the down arrow V to highlight a JOB NAME and then press the
93. 8 A1 A2 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 4 GB9254 1998 GB17625 1 2003 Supplementary Information The product herewith complies with the requirements of the EMC Directive 2004 108 EC and the Low Voltage Directive 2006 95 EC and carries the CE Marking accordingly This device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 For regulatory purposes this product is assigned a Regulatory model number This number should not be confused with the product name or the product number s Boise Idaho USA February 1 2008 For regulatory topics only European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department HQ TRE Standards Europe Herrenberger Stra e 140 D 71034 B blingen Germany FAX 49 7031 14 3143 USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise Idaho 83707 0015 USA Phone 208 396 6000 ENWW Declaration of Conformity 279 Certificate of volatility This is a statement regarding the volatility of customer data stored in memory It also outlines how to erase secure data from the product Typ
94. AE ENT 72 Network connection erusin iarna deals oki tind deh E 73 6 Network configuration Benefits of a network connection 0 ccc cecceeeeeececte cee ce cette eet ee ee aeeae cence eeeeeeee ede nent rr ness ns ernst nennen nen 76 Supported network protocols cecceeceeeecceececeeeeeeeeeeeeeceaeaaecaeeeeeeeeeeeeeecedacaacaaeaeeeeeeeeeeeeeessueeaeeeeeees 7T Configure network settings icai rere ta Rheine rte no est de a E Ree Ep ees alg ceat eu iune ce 78 RI qu E idde 78 Internet Protocol IP ssssseem mmm nnns 78 Transmission Control Protocol TCP sssssssem 78 lg ccm aait 78 Configure IP parameters sssssssesssseeeneneneenne nennen nnne 78 Dynamic Host Configuration Protocol DHCP sss 79 BOOTP c 79 SUDMEUS c 79 Subnet mask de ET 79 ALG Ie 79 Default gateway a tne nien ee dues 79 Manually configure IPv4 TCP IP parameters from the control panel 79 Manually configure IPv6 TCP IP parameters from the control panel 80 Mz quic 82 Other components and utilities 0 eee cece eee cette eee e teeta ee eeaaaaaaeaaecaeeeeeeeeeeeeeeeeeeeeeeteees 82 7 Paper and print media Understand paper and print media USEC cece cece cece ee eeeeecee ance
95. ATION Turn this feature ON if horizontal streaks appear on pages Using this feature increases the warm up time for the device e TRACKING CONTROL Improves color stability by adjusting the bias voltage Make sure this mode is set to ON Print quality troubleshooting pages Use the built in print quality troubleshooting pages to help diagnose and solve print quality problems 1 Press Menu 2 Press the down arrow V to highlight DIAGNOSTICS and then press the checkmark button v 3 Press the down arrow Y to highlight PQ TROUBLESHOOTING and then press the checkmark button to print the pages The product returns to the READY state after printing the print quality troubleshooting pages Follow the instructions on the pages that print out 246 Chapter 12 Solve problems ENWW Performance problems Problem Pages print but are totally blank Cause The sealing tape might still be in the print cartridges Solution Verify that the sealing tape has been completely removed from the print cartridges The document might contain blank pages Check the document that you are printing to see if content appears on all of the pages The product might be malfunctioning To check the product print a Configuration page Pages print very slowly Heavier media types can slow the print job Print on a different type of media Complex pages can print slowly Proper fusing may require a slower print speed
96. Configuration Categories list Type a Device Password In the Control Panel Access section select Maximum Lock This prevents unauthorized users from gaining access to configuration settings Security features 147 Set the real time clock Use the real time clock feature to set the date and time settings The date and time information is attached to stored print so you can identify the most recent versions Set the real time clock Set the date 1 Press Menu 2 Press the down arrow V to highlight CONFIGURE DEVICE and then press the checkmark button w 3 Press the down arrow V to highlight SYSTEM SETUP and then press the checkmark button w 4 Press the checkmark button w to select DATE TIME 5 Press the down arrow V to highlight DATE and then press the checkmark button Y 6 Select the correct month date of the month and the year and then press the checkmark button w to save Set the date format 1 Press Menu 2 Press the down arrow V to highlight CONFIGURE DEVICE and then press the checkmark button w 3 Press the down arrow V to highlight SYSTEM SETUP and then press the checkmark button w 4 Press the checkmark button w to select DATE TIME 5 Press the down arrow V to highlight DATE FORMAT and then press the checkmark button w 6 Select the month date of the month and year and then press the checkmark button w to save Set the time 1 Press Menu 2 Press the down arro
97. E COLOR DRUM 35 000 pages Image transfer kit REPLACE TRANSFER KIT 150 000 pages 36 months Image fuser kit REPLACE FUSER KIT 100 000 pages 25 months Roller kit REPLACE ROLLER KIT 150 000 pages 36 months Stapler cartridge REPLACE STAPLE 5000 staples CARTRIDGE Booklet maker staple REPLACE STAPLE 2 000 booklets cartridges CARTRIDGES 2 AND 3 1 Cartridge yield figures are based on ISO standard testing Approximate life is based on 4 000 pages per month Change print cartridges A When a print cartridge approaches the end of its useful life the control panel displays a message recommending that you order a replacement The product can continue to print using the current print cartridge until the control panel displays a message instructing you to replace the cartridge The product uses four colors and has a different print cartridge for each color black K magenta M cyan C and yellow Y Replace a print cartridge when the control panel displays a REPLACE COLOR CARTRIDGE message The control panel display will also indicate the color that should be replaced if a genuine HP cartridge is currently installed Replacement instructions are included in the print cartridge box CAUTION If toner gets on clothing wipe it off with a dry cloth and wash the clothes in cold water Hot water sets toner into fabric NOTE Information about recycling used print cartridges is on the print cartridge box 152 Chapter 11 Manage
98. EE ne RR RERc cer RARO n eee ERR ERR ee o ERR DE ee eee 280 Ib rrqaine 280 MINIM UD AA TE A 280 ENWW xi xii Nonevolatile memory d etti EARE oct ch eral e cr e Eug ea 280 Hard disk drive memory sssssesssseeeeeeneeneee nennen nnns 280 SINAI 281 E LIId c Mmm 281 Canadian DOC regulations ossiani isnan E AnA ETERA AATTEET ANERER 281 VCCI statement Japan ennor a a AA AAAA 281 Power cord statement Japan sssssssssssseenee nennen nennen enne 281 EMI statement Korea tiere iex ELI ERR EEEE EEES 281 Laser statement for Finland 2 dec einer n oe n eee DO oca rtt E Re du 282 Substances Table China etit ode ita dee ere aee pina deena i rne d gea rte deed 283 285 ENWW 1 Product basics e Product comparison e Product features e Product walkaround ENWW Product comparison Table 1 1 Product models Model Features HP Color LaserJet CP6015n e 100 sheet multipurpose input tray Tray 1 e 500 sheet input tray Tray 2 e HP Jetdirect embedded print server for connecting to a 10 100Base TX network e 512 megabytes MB of random access memory RAM e 100 sheet multipurpose input tray Tray 1 e 500 sheet input tray Tray 2 e HP Jetdirect embedded print server for connecting to a 10 100Base TX network e 512 megabytes MB of random access me
99. ERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU 262 Appendix B Service and support ENWW Customer self repair warranty service ENWW HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period HP identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts 1 Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service 2 Parts for which customer self repair is optional These parts are also designed for Customer Self Repair If however you require that HP replace them for you this may be done at no additional charge under the type of warranty service designated for your product Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the phone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP I
100. HP Color LaserJet CP6015 Series Printers User Guide CP6015n CP6015x CP6015xh CP6015dn CP6015de HP Color LaserJet CP6015 User Guide Copyright and License 2008 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number Q3931 90968 Edition 1 04 2008 Trademark Credits Adobe Acrobat and PostScript are trademarks of Adobe Systems Incorporated Corel is a trademark or registered trademark of Corel Corporation or Corel Corporation Limited Microsoft Windows and Windows XP are U S registered trademarks of Microsoft Corporation Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and or other countries PANTONE is Pantone Inc s check standard trademark for color UNIX is a registered trademark of The Open Group ENERGY STAR is a U S registered mark of the United States Environmental
101. ICE select PRINTING and then select PCL SUBMENU 20 Chapter 2 Control panel ENWW Item Description FORM LENGTH Sets vertical spacing from 5 to 128 lines for default paper size ORIENTATION Allows you to select default page orientation to portrait or landscape FONT SOURCE Selects the font source FONT NUMBER The product assigns a number to each font and lists the numbers on the PCL font list The range is 0 to 999 FONT PITCH Selects the font pitch This item might not appear depending on the font selected The range is 0 44 to 99 99 SYMBOL SET Selects any one of several available symbol sets at the product control panel A symbol set is a unique grouping of all the characters in a font PC 8 or PC 850 is recommended for line draw characters APPEND CR TO LF Select YES to append a carriage return to each line feed that is encountered in backward compatible PCL jobs pure text no job control Some environments indicate a new line by only the line feed control code Use this option to append the required carriage return to each line feed SUPPRESS BLANK PAGES When generating your own PCL extra form feeds are included that would cause a blank page to be printed Select YES for form feeds to be ignored if the page is blank MEDIA SOURCE MAPPING The PCL5 MEDIA SOURCE MAPPING command selects an input tray by a number that maps to the various available trays and feeders
102. If jammed paper is present gently pull the paper straight out to remove it eL ar as oT o Tl i i LI 5 cm MT Hah Aa NS e 8 Gently pull the paper out of the paper path 210 Chapter 12 Solve problems ENWW 9 Close the transfer access panel SA ETT TEE E k 2 q j A t ONG 10 Close the right door o z OOo Z 299 f i pn META c UA AREA 5 Clear jams in Tray 2 and the internal paper path 1 Open the right door ENWW Jams 211 2 Lift the green handle on the transfer access panel and open the panel
103. JL file system command attempted to perform an illogical operation Press the checkmark button w to clear EIO FILE SYSTEM IS FULL To clear press v Checkmark button A PJL file system command could not store something on the file system because the file System was full Press the checkmark button w to clear EIO IS WRITE PROTECTED To clear press v Checkmark button The file system device is protected and no new files can be written to it Press the checkmark button w to clear 188 Chapter 12 Solve problems ENWW Table 12 1 Control panel messages continued Control panel message Description Recommended action EXTERNAL DEVICE INITIALIZING The external paper handling device is initializing No action is necessary FINISHING PROCESS NOT FUNCTIONAL A finishing process has failed For help press Help button Press the help button for help INCOMPATIBLE FUSER The incorrect fuser was installed CAUTION The fuser can be hot while the product is in use Wait for the fuser to cool before handling it 1 Open right door 2 Turn blue levers to unlock position 3 Remove incompatible fuser 4 Install correct fuser 5 Turn blue levers to lock position 6 Close the right door INCOMPATIBLE ROLLER KIT Installed roller kit is incompatible 1 Open right door 2 Remove incompatible roller kit 3 Install correct roller kit 4 Close the right door
104. Laser Professional Q6542A A4 HP soft gloss 120 g Paper Soft Gloss HP Color Laser Brochure Q6611A Q6610A Letter HP glossy 160 g Paper Glossy HP Color Laser Superior Q6616A A4 HP glossy 160 g Paper Glossy HP Color Laser Photo Paper Q6607A Q6608A Letter HP glossy 220 g Glossy HP Color Laser Photo Paper Q6614A A4 HP glossy 220 g Glossy HP Color Laser Photo Paper Q8842A 101 6 x 152 4 mm 4 x 6 in HP glossy 220 g Glossy 4x6 HP Color Laser Photo Paper Q8843A 101 6 x 152 4 mm 4 x 6 in HP glossy 220 g Glossy 10 cm x 15 cm A CAUTION HP Color Laser Presentation Paper Glossy Q2546A Q25474 is not supported with this product Using this type of paper can cause a fuser jam that might require the replacement of the fuser Two recommended alternatives are HP Color LaserJet Presentation Paper Soft Gloss Q6541A and HP Color LaserJet Brochure Paper Glossy Q6611A Q6610A Configure the paper tray Configure the paper tray for the correct paper type 1 Load the paper into Tray 2 3 4 or 5 2 After you close the tray the control panel prompts you to configure the paper size and type Press the checkmark button v to configure the size and type ENWW Print photos or marketing material 119 If the correct size is displayed press the checkmark button to accept the size or press the up or down arrow A V to choose a different paper size When the paper type prompt appears press the up or down arrow A Y to highlight the
105. LaserJet CP6015 series products select all of them by pressing the Ctrl key as you click the name of each product 4 Locate the drop down boxfor Device Tools in the upper right corner of the window Select Update Printer Firmware from the action list 5 Ifthe name of the RFU file is not listed in the All Available Images box click Browse in the Upload New Firmware Image dialog box and navigate to the location of the RFU file that you downloaded from the Web at the start of this procedure If the filename is listed select it 6 Click Upload to move the RFU file from your hard drive to the HP Web Jetadmin server After the upload is complete the browser window refreshes 7 Select the RFU file from the Printer Firmware Update drop down menu 8 Click Update Firmware HP Web Jetadmin sends the selected RFU file to the product The control panel shows messages that indicate the progress of the upgrade At the end of the upgrade process the control panel shows the READY message Use MS DOS commands to upgrade the firmware for USB connections To update the firmware by using a network connection follow these instructions 1 From a command prompt or in an MS DOS window type the following copy B FILENAME COMPUTERNAME gt SHARENAME gt Where FILENAME is the name of the RFU file including the path lt COMPUTERNAME gt is the name of the computer from which the product is being shared and SHARENAME is the product share
106. N OFF default ON Set this feature to ON if horizontal streaks appear on pages Using this feature increases the warm up time for the product FUSER TEMP NORMAL default ALTERNATE 1 ALTERNATE 2 ALTERNATE 3 Reduces the temperature of the fuser to prevent a hot offset If you are seeing a faint image of the page repeated at the bottom of the page or on the following page you should first make sure the Paper Type and Print Mode settings are correct for the type of paper you are using If you continue to see ghost images on your print jobs set the Fuser Temp feature to one of the Alternate settings Try the Alternate 1 setting first and see if it solves the problem If you continue to see the problem try Alternate 2 and then Alternate 3 With the Alternate 2 and Alternate 3 settings you may see an extra delay between jobs TRAY 1 NORMAL default ALTERNATE If you are seeing marks on the back side of the paper when printing from Tray 1 set the mode to ALTERNATE This increases the frequency of the cleaning cycle GLOSS MODE NORMAL default HIGH Chosen when stable high gloss is required Set this feature to HIGH for glossy print jobs such as photos if you notice the gloss finish decreasing after the first page is printed This setting reduces the performance for all paper types LIGHT MEDIA AUTO default ON Prevents the fuser from wrapping with lightweight paper Set this
107. NWW Use features in the Macintosh printer driver 65 Use watermarks A watermark is a notice such as Confidential that is printed in the background of each page of a document 1 On the File menu click Print 2 Open the Watermarks menu 3 Next to Mode select the type of watermark to use Select Watermark to print a semi transparent message Select Overlay to print a message that is not transparent 4 Next to Pages select whether to print the watermark on all pages or on the first page only 5 Next to Text select one of the standard messages or select Custom and type a new message in the box 6 Select options for the remaining settings Print multiple pages on one sheet of paper in Macintosh You can print more than one page on a single sheet of paper This feature provides a cost effective way to print draft pages B we mM e On the File menu click Print Select the driver Open the Layout menu Next to Pages per Sheet select the number of pages that you want to print on each sheet 1 2 4 6 9 or 16 Next to Layout Direction select the order and placement of the pages on the sheet Next to Borders select the type of border to print around each page on the sheet 66 Chapter 4 Use the product with Macintosh ENWW Print on both sides of the page duplex printing Use automat
108. RFLOW To continue press v Checkmark button Too much data was sent to the embedded HP Jetdirect print server Press the checkmark button w to print the transferred data Some data might be lost Check the host configuration If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support cljcp6015 22 USB I O BUFFER OVERFLOW To continue press v Checkmark button The product s USB buffer has overflowed Press the checkmark button w to print the transferred data Some data might be lost Check the host configuration If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support cljcp6015 182 Chapter 12 Solve problems ENWW Table 12 1 Control panel messages continued Control panel message Description Recommended action If the message persists contact HP Support at www hp com support cljcp6015 40 BAD EIO X TRANSMISSION The connection between the product and the EIO card in the specified slot has been broken Press the checkmark button w to clear the error message and continue printing Try to reinstall the EIO card 40 BAD SERIAL TRANSMISSION To continue press v Checkmark button A serial data error parity framing or line overrun occurred as data was being sent by the computer Press the checkmark button
109. See the HP Support flyer or go to www hp com support clicp6015 184 Chapter 12 Solve problems ENWW Table 12 1 Control panel messages continued Control panel message Description Recommended action 58 XX ERROR To continue turn off then on 59 XY ERROR To continue turn off then on A temporary printing error has occurred A temporary printing error has occurred Turn the product off and then turn the product on If this message persists contact an HP authorized service or support provider See the HP Support flyer or go to www hp com support cljcp6015 Turn the product off and then turn the product on If this message persists contact an HP authorized service or support provider See the HP Support flyer or go to www hp com support cljcp6015 60 X ERROR To continue turn off then on The tray specified by X is not lifting correctly Follow the instructions on the product control panel 66 XY ZZ OUTPUT DEVICE FAILURE An error occurred in an external paper handling accessory 1 Turn the product power off 2 Check that the accessory is properly seated on and connected to the product without any gaps between the product and the accessory If the accessory uses cables disconnect and reconnect them 3 Verify that there is no packaging material in or around the output device 4 Turn the product power on 5 _ If this message persists contact an HP authorize
110. Use features in the Windows printer driver 125 How dol Steps to perform Remove red eye occurrences from printed photos In the Print Quality area click Remove red eye Adjust the gloss level on printed pages In the Print Quality area select an option from the Gloss Level drop down list Set document effects To perform the following tasks open the printer driver and click the Effects tab How dol Steps to perform Scale a page to fit on a selected paper size Click Print document on and then select a size from the drop down list Scale a page to be a percent of the actual size Click of actual size and then type the percent or adjust the slider bar Print a watermark a Select a watermark from the Watermarks drop down list b To print the watermark on the first page only click First page only Otherwise the watermark is printed on each page Add or edit watermarks NOTE The printer driver must be stored on your computer for this to work a In the Watermarks area click Edit The Watermark Details dialog box opens b Specify the settings for the watermark and then click OK Set document finishing options To perform the following tasks open the printer driver and click the Finishing tab How dol Steps to perform Print on both sides Duplex Click Print on both sides If you will bind the document along the top edge click Flip pages up Pri
111. Utility 63 64 HP Printer Utility Macintosh 63 HP tough paper 121 HP Universal Print Driver 52 HP Web Jetadmin firmware updates 172 HP UX software 59 humidity requirements 271 I O input output menu 36 I O configuration network configuration 78 I O menu 36 image drums replacing 154 image fuser kit 110 volt part number 257 image fuser kit 220 volt part number 258 information menu 18 information pages 138 Information tab embedded Web server 143 input trays configuring 19 install cartridge error message 189 installers Windows 82 installing EIO cards 162 insufficient memory 182 190 interface ports included 4 locating 9 ENWW internal clock errors 180 Internet Explorer versions supported embedded Web server 142 Internet protocol IP 78 IP address BOOTP 79 Macintosh troubleshooting 251 overview 78 IP addressing 77 IPSEC status 39 IPV6 settings 37 IPX SPX settings 38 J jam access lever locating 6 jams clearing 201 common causes of 200 envelopes 234 recovery 230 Show Me How menu 16 Japanese VCCI statement 281 Jetadmin firmware updates 172 Jetadmin HP Web 57 145 Jetdirect print server firmware updates 173 installing 162 lights 236 models including 2 job storage accessing 113 features 113 Macintosh settings 68 personal 115 proof and hold 113 Quick Copy 116 stored 117 jobs Macintosh settings 64 K keys control panel locating 12 Korean EMI statement 281 E LAN connector 4
112. VERRIDE AT OUT 1 allows printing to continue when a color supply is out but displays a warning Printing stops if there is a risk of damage to product components OVERRIDE AT OUT 2 allows printing to continue when the color supply is out but displays a warning message Printing is not stopped even if there is a risk of damage to product components SUPPLY INFORMATION PAGES REMAINING ORDER MESSAGES LEVEL GAUGE ON ORDER AT RANGE 0 100 The user can set the supply percentage remaining at which the ORDER AT message appears The default is 5 COLOR SUPPLY OUT STOP AUTOCONTINUE BLACK Sets the COLOR SUPPLY OUT product behavior when a color supply is empty When the product is set to AUTOCONTINUE BLACK the product continues 32 Chapter 2 Control panel ENWW Item Sub item Values Description printing with black toner only The default is STOP JAM RECOVERY AUTO Sets whether the product will attempt to reprint pages after a OFF jam The default is AUTO ON LANGUAGE A listing of available languages Sets the default language The appears default language is ENGLISH Output Setup menu This menu and associated sub items displays only when an optional output accessory is attached to the product To display Press Menu select CONFIGURE DEVICE and then select OUTPUT SETUP Item Sub item Values Description OUTPUT SETUP This menu appears when the HP 3 bin Stapler Stacker
113. a variety of user needs The system uses key color laser technologies including image enhancements smart supplies and high resolution imaging to provide superior images for general office documents and marketing collateral Optimized for printing on HP color laser high gloss papers HP Image REt 4800 provides superior results on all supported paper and under a variety of environmental conditions Paper selection sRGB For the best color and image quality it is important to select the appropriate paper type from the product menu or from the front panel Standard red green blue SRGB is a worldwide color standard originally developed by HP and Microsoft as acommon color language for monitors input devices scanners digital cameras and output devices products printers plotters It is the default color space used for HP products Microsoft operating systems the Web and most office software sold today SRGB is representative of the typical Windows computer monitor today and the convergence standard for high definition television NOTE Factors such as the type of monitor you use and the room s lighting can affect the appearance of colors on your screen The latest versions of Adobe PhotoShop CorelDRAW Microsoft Office and many other software programs use sRGB to communicate color Most importantly as the default color space in Microsoft operating systems sRGB has gained broad adoption as a means to exchange color info
114. action is necessary ENWW Control panel messages 191 Table 12 1 Control panel messages continued Control panel message Description Recommended action Moving solenoid and motor To exit press STOP The solenoid and a motor are moving as part of a component test No action is necessary No stored jobs Displayed when the user enters the RETRIEVE JOB menu and there are no jobs to retrieve No action is necessary NON HP SUPPLY IN USE For help press Help button A non HP supply is in use A user authorized the use of non HP supplies when the HP supply was replaced Any product repair required as a result of using non HP supplies is not covered under warranty Certain features may not be accurate or available Non HP supply installed A refilled color or a cloned color mono cartridge has been installed and the product previously used all genuine HP supplies It can also appear when an unauthorized cartridge has been installed and the product previously used all genuine supplies Install a genuine HP cartridge or press the checkmark button w to override the condition OPEN AND CLOSE TRAY 2 For help press Help button The transfer unit has not been detensioned after shipping Open and close Tray 2 ORDER COLOR CARTRIDGE The identified print cartridge is nearing the end of its useful life Printing will continue until a supply needs to be replaced O
115. ad lighting e Personal differences in perception of color e Software programs e Printer drivers e Computer operating system e Monitors and monitor settings e Video cards and drivers e Operating environment humidity for example Keep the above factors in mind when colors on your screen do not perfectly match your printed colors For most users the best method for matching colors on your screen to your product is to print SRGB colors Sample book color matching The process for matching product output to preprinted sample books and standard color references is complex In general you can obtain a reasonably good match to a sample book if the inks used to create the sample book are cyan magenta yellow and black These are usually referred to as process color sample books Some sample books are created from spot colors Spot colors are specially created colorants Many of these spot colors are outside of the range of the product Most spot color sample books have companion process sample books that provide CMYK approximations to the spot color Most process sample books will state which process standards were used to print the sample book In most cases they will be SWOP EURO or DIC To get optimal color matching to the process sample book select the corresponding ink emulation from the product menu If you cannot identify the process standard use SWOP ink emulation Printing color samples To use the color samples select the
116. align the fuser with the arrows on the product Push the fuser completely into the printer ENWW Jams 207 7 Close the right door A E l AREA 4 Clear jams in the duplex area NOTE This procedure is for the HP Color LaserJet CP6015dn de x and xh models only 1 If jammed paper is visible in the duplex output area gently pull it to remove it If no jammed paper is visible in the duplex output area open the duplex switchback tray Gently pull the jammed paper to remove it 208 Chapter 12 Solve problems ENWW 3 Check for jammed paper inside the product Open the right door ENWW Jams 209 6 Lift the paper feed cover on the inside of the right door
117. and 5 load the paper printed side up with the top of the page toward the back of the product The product model does not support automatic 2 sided The HP Color LaserJet CP6015n does not support automatic printing 2 sided printing The product configuration is not set for duplexing In Windows run the automatic configuration feature 1 Click the Start button point to Settings and then click Printers for Windows 2000 or Printers and Faxes for Windows XP 2 Right click the HP product icon and then click Properties or Printing Preferences 3 Click the Device Settings tab 4 Under Installable Options click Update Now in the Automatic Configuration list ENWW Paper handling problems 235 Understand lights on the formatter Three LEDs on the formatter indicate that the product is functioning correctly Heartbeat LED HP Jetdirect LEDs HP Jetdirect LEDs The embedded HP Jetdirect print server has two LEDs The yellow LED indicates network activity and the green LED indicates the link status A blinking yellow LED indicates network traffic If the green LED is off a link has failed For link failures check all of the network cable connections In addition you can try to manually configure the link settings on the embedded print server by using the product control panel menus 1 Press Menu 2 Pres
118. and maintain the product ENWW Replace print cartridges 1 Grasp the grips on the sides of the front door and pull down to open 2 Grasp the handle of the used print cartridge and pull out to remove 3 Store the used print cartridge in a protective bag Information about recycling used print cartridges is on the print cartridge box 4 Remove additional print cartridges in the same manner 5 Remove the new print cartridge from its protective bag amp NOTE Store the protective bag in a secure place for future use ENWW Replace supplies 153 6 Hold both sides of the cartridge and shake up and down 5 6 times 8 Insert additional print cartridges in the same manner 9 Grasp the grips on the sides of the front door and lift up to close To recycle the used print cartridge follow the instructions included with the new print cartridge Change image drums When an image drum approaches the end of its useful life the control panel displays a message recommending that you order a replacement The product can continue to print using the current image drum until the control panel displays a message instructing you to replace the image drum 154 Chapter 11 Manage and main
119. ansparencies or glossy paper is selected in the software program or printer driver Use the product control panel to configure the tray to the paper type loaded The tray containing the transparencies or glossy paper is not configured correctly for type Make sure that the input tray containing the transparencies or glossy paper is selected in the software program or printer driver Use the product control panel to configure the tray to the paper type loaded Transparencies or glossy paper might not meet supported paper specifications Use only paper that meets the HP paper specifications for this product High humidity environments may cause glossy paper not to feed or to feed too many sheets Print glossy paper from Tray 2 3 4 or 5 for best results Avoid printing glossy paper in high humidity conditions When printing glossy paper removing the paper from the wrapper and letting it rest for a few hours can improve feeding into the product However letting paper rest in humid environments may also cause blisters A CAUTION HP Color Laser Presentation Paper Glossy Q2546A Q25474 is not supported with this product Using this type of paper can cause a fuser jam that might require the replacement of the fuser Two recommended alternatives are HP Color LaserJet Presentation Paper Soft Gloss Q6541A and HP Color LaserJet Brochure Paper Glossy Q6611A Q6610A For a list of supported paper types see Suppor
120. aper type than expected Load the tray with the size and type of paper indicated or use another tray if available 41 7 ERROR To continue touch OK The paper was late arriving at the registration area and almost caused a paper jam Press the Help button to see details To clear press v Checkmark button To exit press If the error does not clear turn the product off and turn it on If this error reappears try using different media ENWW Control panel messages 183 Table 12 1 Control panel messages continued Control panel message Description Recommended action See Jams on page 200 for more troubleshooting information 48 01 TRANSFER UNIT ERROR For help press Help button The transfer belt has dislocated during printing Turn product off then on If the message persists contact HP Support at www hp com support cljcp6015 50 X FUSER ERROR A fuser error has occurred Make sure you have the correct fuser Re seat the fuser Turn the product off and then turn the product on If this message persists contact an HP authorized service or support provider See the HP Support flyer or go to www hp com support clicp6015 51 lt XY gt ERROR For help press Help button 51 lt XY gt ERROR To continue turn off then on 52 lt XY gt ERROR To continue turn off then on A printer error has occurred A printer error has occurred Turn power o
121. approved for use in laser printers than the recommended media and meets the weight specifications specification for this product unless for this product itis HP paper that has been approved for use in this product Glossy or coated paper e Use only glossy or coated paper e Do not use glossy or coated paper that is approved for use in laser designed for use in inkjet products printers Special paper or print media guidelines 91 Load paper and print media You can load different media in the trays and then request media by type or size by using the control panel Load Tray 1 A CAUTION To avoid jams never add or remove paper from Tray 1 during printing 1 Open Tray 1 2 Set the side guides to the correct width and pull out the tray extensions to support paper 3 Load paper in the tray with the side to be printed on face down and the top of the paper or non postage end facing the front of the printer Ef NOTE For Letter Rotated and A4 Rotated sizes place the side to be printed on face down with the top of the page facing into the printer 4 Make sure the stack fits under the tabs on the guides and does not exceed the load level indicators 5 Adjust the side guides so that they lightly touch the paper stack but do not bend it 92 Chapter7 Paper and print media ENWW Print envelopes If your software does not automatically format an envelope specify Landscape for page orientation in your s
122. ard in the United States and other countries regions Euroscale Common ink standard in Europe and other countries regions Dainippon Ink and Chemical DIC Common ink standard in Japan and other countries regions Custom profile Select this option to use a custom input profile to accurately control color output for example to emulate another HP color LaserJet product Color profiles can be downloaded from www hp com This mode can be selected on the Advanced tab of the PS print driver when an external third party digital front end such as raster image processing RIP software is used to manage the document flow within an organization It will not generate acceptable results for most users unless a digital front end is used For a complete description of how this mode works visit www hp com and search for TrueCMYK 136 Chapter 10 Use color ENWW 11 Manage and maintain the product e Information pages e HP Easy Printer Care e Embedded Web server e Use HP Web Jetadmin software e Security features e Setthe real time clock e Manage supplies e Replace supplies e Clean the product e Upgrade the firmware ENWW 137 Information pages Information pages provide details about the product and its current configuration Use the following procedure to print the information pages 1 Press Menu 2 Press the down arrow V to highlight INFORMATION and then press the checkmark button v 3 Press the d
123. ata storage operations This is the fastest mode Non Secure Fast Erase is the default erase mode Secure Fast Erase Access to the file is removed and the data is overwritten with a fixed identical character pattern This is slower than Non Secure Fast Erase but all data is overwritten Secure Fast Erase meets the U S Department of Defense 5220 22 M requirements for the clearing of disk media Secure Sanitizing Erase This level is similar to the Secure Fast Erase mode In addition data is repetitively overwritten by using an algorithm that prevents any residual data persistence This mode will impact performance Secure Sanitizing Erase meets the U S Department of Defense 5220 22 M requirements for the sanitization of disk media Data affected Data affected covered by the Secure Disk Erase feature includes temporary files that are created during the print process stored jobs proof and hold jobs disk based fonts disk based macros forms address books and HP and third party applications NOTE Stored jobs will be securely overwritten only when they have been deleted through the RETRIEVE JOB menu on the product after the appropriate erase mode has been set This feature will not impact data that is stored on flash based product non volatile RAM NVRAM that is used to store default settings page counts and similar data This feature does not affect data that is 146 Chapter 11 Manage and maintain the product ENWW stor
124. attempted to perform an illogical operation Press the checkmark button w to clear Press the checkmark button to clear RAM DISK FILE SYSTEM IS FULL To clear press v Checkmark button A PJL file system command could not store something on the file system because the file System was full Press the checkmark button w to clear RAM DISK IS WRITE PROTECTED To clear press v Checkmark button The file system device is protected and no new files can be written to it Press the checkmark button w to clear READY The product is online and ready for data No status or device attendance messages are pending at the display No action is necessary Ready IP ADDRESS The product is online and ready No action is necessary Ready Diagnostics mode To exit press STOP The product is in Diagnostics mode To stop Diagnostic mode press the Stop button Receiving upgrade A firmware upgrade is in progress Do not turn the product off until the product returns to READY REMOVE ALL CARTRIDGES AND DRUMS Remove image drums during component test 1 Open front door 2 Remove image drums and cartridges 3 Close the front door REMOVE ALL IMAGE DRUMS TO EXIT PRESS STOP Remove image drums during component test 1 Open front door 2 Remove image drums 3 Close the front door Remove or install cartridge drum pairs This message is displayed during th
125. atter board in the rear of the product 5 Gently pull on the black tabs to pull the formatter board from the product Place the formatter board on a clean flat grounded surface 158 Chapter 11 Manage and maintain the product ENWW 10 ENWW If you are adding a DIMM to slot 2 locate the hard disk release tab on the bottom of the formatter board and then pinch the tab to release the end of the hard disk assembly Rotate the end of the hard disk assembly upward until you can disengage the hinge tabs at the other end Leaving the hard disk assembly plugged in lay it to the side to allow space to add or replace the DIMM in slot 2 To replace a DIMM that is currently installed in either slot soread the latches apart on each side of the DIMM lift the DIMM up at an angle and pull it out Remove the new DIMM from the antistatic package Locate the alignment notch on the bottom edge of the DIMM Replace supplies 159 11 Holding the DIMM by the edges align the notch on the DIMM with the bar in the DIMM slot at an angle and firmly press the DIMM into the slot until it is fully seated When installed correctly the metal contacts are not visible
126. atures at the computer See the specific section for the type of job that you want to create A CAUTION Ifyou turn off the product all Quick Copy proof and hold and personal jobs are deleted Gain access to the job storage features For Windows 1 On the File menu click Print 2 Click Properties and then click the Job Storage tab 3 Select the job storage mode that you want For Macintosh In newer drivers Select Job Storage in the pull down menu in the Print dialog box In older drivers select Printer Specific Options Use the proof and hold feature The proof and hold feature provides a quick and easy way to print and proof one copy of a job and then to print the additional copies To permanently store the job and prevent the product from deleting it when space is needed for something else select the Stored Job option in the driver Create a proof and hold job A CAUTION Ifthe device needs additional space to store newer proof and hold jobs the device deletes ENWW other stored proof and hold jobs starting with the oldest job To permanently store a job and prevent the device from deleting it when space is needed select the Stored Job option in the driver instead of the Proof and Hold option In the driver select the Proof and Hold option and type a user name and job name The device prints one copy of the job for you to proof Use job storage features 113 Print a proof and hold job 1 2
127. back arrow 7 Press the back arrow again Automatic media type sensing auto sense mode The automatic media type sensor functions only when that tray is configured to ANY TYPE Configuring a tray to any other type such as Bond or Glossy deactivates the media sensor in that tray The HP Color LaserJet CP6015 Series printers can automatically classify many paper types into one of the following categories e Plain e Transparency e Glossy e Glossy film tough paper e Heavy For more control a specific type must be selected in the job or configured in a tray Auto sense settings Full sensing available only for tray 1 e The product recognizes plain and heavy paper transparencies glossy paper and tough paper e Each time the product begins a print job it stops the every page to sense the type e Thisis the slowest mode Expanded sensing default available for all trays e The product recognizes plain and heavy paper transparencies glossy paper and tough paper e Each time the product begins a print job it stops the first page to sense the type 100 Chapter 7 Paper and print media ENWW e The product assumes that the second and all subsequent pages are of the same media type as the first page e This is the second fastest mode and is useful for using stacks of the same media type Transparency only e The product does not stop any pages for sensing but distinguishes between transparencies Transparen
128. bin Stacking output bins Front door Stapler units Top cover Connection cable 104 Chapter 7 Paper and print media ENWW ul Sey ww 6 voL e A ANY Configure the accessory operation mode Select the operating mode at the control panel You can set the operating mode for the 3 bin stapler stacker or the booklet maker finisher at the product control panel 1 At the control panel press Menu 2 Press the down arrow Y to highlight the CONFIGURE DEVICE menu and then press the checkmark button v 3 Press the down arrow V to highlight the MBM 3 BIN STAPLER menu or MULTIFUNCT FINISHER and then press the checkmark button v 4 Press the down arrow Y to highlight OPERATION MODE and then press the checkmark button v 5 Select the operation mode that you want to use e When Mailbox Mode is used each bin is assigned to a user or group of users Every time a user sends a print job the job is routed to the assigned bin e When Stacker Mode is used and the optional 3 bin stapler stacker is installed the three bins act as a single bin When one bin is full jobs are automatically routed to the next bin When Stacker Mode is used and the booklet maker finisher is installed the two upper bins act as a single bin and the third bin is reserved for booklets NOTE Use the product embedded Web server to assi
129. ble Redirect the product to the correct port or reinstall the software selecting the new connection type that you are using Restore factory settings Use the RESETS menu to restore factory settings 15 2 Press Menu Press the down arrow V to highlight CONFIGURE DEVICE and then press the checkmark button vw Press the down arrow V to highlight RESETS MENU and then press the checkmark button v Press the down arrow V to highlight RESTORE FACTORY SETTINGS and then press the checkmark button v to reset the product to the original factory settings For more information see Resets menu on page 41 Factors that affect product performance ENWW Several factors affect the time it takes to print a job Maximum printer speed measured in pages per minute ppm The use of special paper such as transparencies heavy paper and custom size paper Printer processing and download time The complexity and size of graphics The speed of the computer you are using The USB connection The printer I O configuration The amount of printer memory installed The network operating system and configuration if applicable Printer personality HP JetReady PCL or PS NOTE Although additional printer memory can resolve memory problems improve how the printer handles complex graphics and improve download times it will not increase maximum printer speed ppm Solving general problems 177 Automatic neutral calibration
130. cal list 180 messages types of 179 Service menu 47 settings 54 62 Show Me How menu 16 controlling print jobs 101 copies number of Windows 128 copying quality troubleshooting 237 speed specifications 3 counterfeit supplies 150 cover pages 65 125 covers locating 6 custom size paper settings Macintosh 65 customer support embedded Web server links 144 HP Printer Utility pages 64 maintenance agreements 265 online 264 D Data light locating 12 date setting 148 Declaration of Conformity 279 default gateway setting 79 defects repeating 237 density settings 64 device discovery 77 device status Macintosh Services tab 68 DHCP 37 79 diagnostics network 39 diagnostics menu 43 DIMMs dual inline memory modules installing 157 part numbers 258 Disk Erase feature 146 DLC LLC 38 286 Index DNS settings 37 double sided printing error messages 186 Macintosh settings 64 Show Me How menu 16 dpi settings 64 drivers Macintosh settings 65 Macintosh troubleshooting 251 presets Macintosh 65 settings 54 55 62 shortcuts Windows 125 supported 51 universal 52 Windows opening 125 duplex printing Windows 126 duplexer locating 6 Macintosh settings 64 Show Me How menu 16 specifications physical 267 duplexery error messages 186 E e mail alerts 64 economy settings 108 EIO cards buffer overflow 182 installing 162 partnumber 258 settings 36 electrical specifications 269 embedded Web server assigning a
131. cattered toner on certain paper types These problems might be worse on the second side of a printed duplex page These problems occur more often in high temperature and high humidity environments or with coated paper Use the DOWN setting if you are using light weight or thin media in a low temperature and low humidity environment and you are experiencing highly mottled distorted or grainy images or images with toner missing This setting reduces the secondary transfer bias ENWW Configure device menu 23 Item Sub item Values Description DISCHARGE MODE NORMAL default ON Select ON if you are seeing clumps of toner or toner spatter on print jobs These problems can occur in low temperature and low humidity environments with lightweight or thin paper The problems might happen more frequently with duplex jobs PRINT MODES AUTO SENSE MODE Allows you to change the print mode for non HP default paper types which can affect print quality NORMAL When AUTO SENSE MODE is enabled the product media sensor picks the best print mode TRANSPARENCY MODE lt ADDITIONAL PRINT MODES gt RESTORE MODES Use this feature to return all paper type mode settings to the factory default settings OPTIMIZE PAPER CURL NORMAL default To help reduce paper curl set this option to REDUCED REDUCED This decreases full speed to 10 PPM instead of 40 ppm and 3 4 speed to 7 5 ppm instead of 30 ppm PRE ROTATIO
132. ccordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e X Reorient or relocate the receiving antenna e Increase separation between equipment and receiver e Connect equipment to an outlet on a circuit different from that to which the receiver is located e Consult your dealer or an experienced radio TV technician amp NOTE Any changes or modifications to the printer that are not expressly approved by HP could void the user s authority to operate this equipment Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules 274 Appendix D Regulatory information ENWW Environmental product stewardship program Protecting the environment Hewlett Packard Company is committed to providing quality products in an environmentally sound manner This product has been designed with several attributes to minimize impacts on our environment Ozone production This product generates no appreciable ozone gas O Power consumption Power usage drops significantly while in Ready and Sleep mode which saves natural resources and saves
133. ck the icon and select Close or Disable Try plugging the USB cable into a different USB port on the computer An error message was displayed during the software installation Reinstall the product software NOTE Close any applications that are running To close an application that has an icon in the task bar right click the icon and select Close or Disable Check the amount of free space on the drive where you are installing the product software If necessary free up as much space as you can and reinstall the product software If necessary run the Disk Defragmenter and reinstall the product software The product is in Ready mode but nothing prints Print a Configuration page and verify the product functionality Verify that all of the cables are correctly seated and within specifications This includes the USB and power cables Try anew cable 250 Chapter 12 Solve problems ENWW Solve common Macintosh problems This section lists problems that can occur when using Mac OS X Table 12 2 Problems with Mac OS X The printer driver is not listed in the Print Center or Printer Setup Utility Cause Solution The product software might not have been installed or was installed incorrectly Make sure that the product PPD is in the following hard drive folder Library Printers PPDs Contents Resources lt lang gt lproj where lt lang gt is the two letter language code for the language that y
134. ckage to UPS during your next delivery or pickup or take it to an authorized UPS drop off center For the location of your local UPS drop off center call 1 800 PICKUPS or visit www ups com If you are returning via USPS label give the package to a U S Postal Service carrier or drop off at a U S Postal Service Office For more information or to order additional labels or boxes for bulk returns visit www hp com recycle or call 1 800 340 2445 Requested UPS pickup will be charged normal pickup rates Information subject to change without notice Non U S returns To participate in HP Planet Partners return and recycling program just follow the simple directions in the recycling guide found inside the packaging of your new product supply item or visit www hp com recycle Select your country region for information on how to return your HP LaserJet printing supplies Paper This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide This product is suitable for the use of recycled paper according to EN12281 2002 Material restrictions This HP product contains a battery that may require special handling at end of life The battery contained in this product includes 276 Appendix D Regulatory information ENWW Type Carbon monofluoride lithium battery Weight 0 8 grams Location Formatter board User removable No Batterij niet weggooien
135. cool at least 30 seconds before handling them On the printer driver s Paper tab select Transparency as the paper type Also make sure that the tray is correctly configured for transparencies Check that the transparencies meet the specifications for this product If transparencies are sticking together in the output bin set MEDIA TEMP to REDUCED from the print quality menu See Use manual print modes on page 245 Handle transparencies by the edges Skin oil on the surface of transparencies can cause spots and smudges Small random dark areas on the trailing edge of solid fill pages might be caused by transparencies sticking together in the output bin Try printing the job in smaller batches If the selected colors are undesirable when printed select different colors in the software program or printer driver If you are using a reflective overhead projector use a standard overhead projector instead Print quality problems associated with the environment If the product is operating in excessively humid or dry conditions verify that the printing environment is within specifications See Environmental specifications on page 271 Several optimization modes can also help with environmental conditions See Use manual print modes on page 245 Print quality problems associated with jams Make sure that all paper is cleared from the paper path If the product recently jammed print two to three pages to clean the product
136. cy mode and paper Normal mode e This is the fastest mode and is useful for high volume printing in Normal mode For more information about setting these options see Print Quality menu on page 22 Select the media by source type or size Source In the Microsoft Windows operating system three settings affect how the printer driver tries to pull media when you send a print job Source Type and Size settings appear in the Page Setup Print or Print Properties dialog boxes in most software programs Unless you change these settings the product automatically selects a tray using the default settings To print by Source select a specific tray for the product to pull from If you select a tray that is configured for a type or size that does not match your print job the product prompts you to load the tray with the type or size of print media for your print job before printing it When you load the tray the product begins printing Type and Size ENWW Printing by Type or Size means that you want the product to pull from the tray that is loaded with the correct type and size of media Selecting media by type rather than source is similar to locking out trays and helps protect special media from accidental use For example if a tray is configured for letterhead and you select plain paper the product will not pull the letterhead from that tray Instead it will pull from a tray that has plain paper loaded and is configured for plain paper
137. d above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries regions states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you
138. d jams e Premature wear on the product requiring repair For best results use only HP brand paper and print media designed for laserjets or multiuse Do not use paper or print media made for inkjet printers Hewlett Packard Company cannot recommend the use of other brands of media because HP cannot control their quality It is possible for paper to meet all of the guidelines in this user guide and still not produce satisfactory results This might be the result of improper handling unacceptable temperature and or humidity levels or other variables over which Hewlett Packard has no control A CAUTION Using paper or print media that does not meet Hewlett Packard s specifications might cause problems for the product requiring repair This repair is not covered by the Hewlett Packard warranty or service agreements 84 Chapter7 Paper and print media ENWW Supported paper and print media sizes NOTE Toobtain best print results select the appropriate paper size and type in your print driver before ENWW printing Table 7 1 Supported paper and print media sizes Size Dimensions Tray 1 Tray 2 Trays 3 4 5 Letter 216 x 279 mm 8 5 x 11 in w vw vw Letter 279 x 216 mm 11 x 8 5 in w vw vw Rotated Legal 216 x 356 mm 8 5 x 14 in w vw vw A4 210 x 297 mm 8 27 x 11 69 in v wv vw A4 Rotated 297 x 210 mm 11 69 x 8 27 in w vw vw Executive 184 x 267 mm 7 24 x 1
139. d print it later a In the Job Storage Mode area click Personal Job b In the Make Job Private area enter a 4 digit personal identification number PIN Temporarily store a job on the product NOTE These jobs are deleted if the product is turned off In the Job Storage Mode area click Quick Copy One copy of the job is printed immediately but you can print more copies from the product control panel Permanently store a job on the product In the Job Storage Mode area click Stored Job Make a permanently stored job private so that anyone who tries to print it must provide a PIN a In the Job Storage Mode area click Stored Job b In the Make Job Private area click PIN to print and then enter a 4 digit personal identification number PIN Receive notification when someone prints a stored job In the Job Notification Options area click Display Job ID when printing Set the user name for a stored job In the User Name area click User name to use the Windows default user name To provide a different user name click Custom and type the name Specify a name for the stored job a In the Job Name area click Automatic to use the default job name To specify a job name click Custom and type the name b Select an option from the If job name exists drop down list Select Use Job Name 1 99 to add a number to the end of the existing name or select Replace Existing File to overwrite a job that alr
140. d service or support provider See the HP Support flyer or go to www hp com support cljcp6015 66 XY ZZ SERVICE ERROR For help press Help button 66 XY ZZ INPUT DEVICE ERROR For help press Help button The external paper handling controller has detected a failure 1 Turn power off 2 Disconnect cables to external paper handling devices then reconnect them 3 Turn power on 4 Make sure there are no obstructions near the paper handling device that could prevent the output bins from raising or lowering If the message persists contact HP Support at www hp com support cljcp6015 68 X PERMANENT STORAGE FULL To continue press v Checkmark button The product NVRAM is full Some settings saved in the NVRAM might have been reset to the factory defaults Printing can continue but some unexpected functions might occur if an error occurred in permanent storage Press the checkmark button w to clear the message If the message is not cleared turn the product off and then turn the product on If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support cljcp6015 68 X PERMANENT STORAGE WRITE FAIL The product NVRAM is failing to write Printing can continue but some unexpected Press the checkmark button w to clear the message If the message is not cleared turn the product off and then turn the product o
141. d warranty statement ENWW This HP product is warranted to be free from defects in materials and workmanship This warranty does not apply to products that a have been refilled refurbished remanufactured or tampered with in any way b experience problems resulting from misuse improper storage or operation outside of the published environmental specifications for the printer product or c exhibit wear from ordinary use To obtain warranty service please return the product to place of purchase with a written description of the problem and print samples or contact HP customer support At HP s option HP will either replace products that prove to be defective or refund your purchase price TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY LOCAL LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU Print
142. down arrow v Press the down arrow V to highlight DELETE and then press the checkmark button v Press the checkmark button v to delete the job 114 Chapter 8 Use product features ENWW Use the personal job feature Use the personal job feature to specify that a job is not printed until you release it Your job will be stored on the product and nothing will be printed until you request the job from the product s control panel Once the job is printed it will be automatically removed from the product s job storage Personal jobs can be stored with or without a 4 digit personal identification number PIN To make the job private a PIN must be used For information on creating a personal job see Store jobs on page 68 for Macintosh and Set job storage options on page 127 for Windows Print a personal job 1 Press Menu 2 Press the down arrow Y to highlight RETRIEVE JOB and then press the checkmark button v 3 Press the down arrow V to highlight your USER NAME and then press the checkmark button vw 4 Press the down arrow V to highlight a JOB NAME and then press the checkmark button v PRINT is highlighted 5 Press the checkmark button to select PRINT 6 Ifa PIN is required use the keypad on the control panel to type in the PIN and then press the checkmark button v 7 Press the up arrow or down arrow A V to select the number of copies and then press the checkmark button v to print the job Delete a personal
143. e 7 3 Supported paper and print media sizes for the optional HP 3 bin Stapler Stacker and HP Booklet Maker Finisher accessories continued Size Dimensions Stacking Angled Angled Two staples Folding Saddle stitch staple left staple right top or side angled angled A4 210x297 mm 8 27 w w v w x 11 69 in A4 Rotated 297 x 210 mm w w v v v 11 69 x 8 27 in Executive 184 x 267 mm 7 24 w x 10 51 in Executive JIS 216x330 mm 8 5 w x 13 in A3 297 x 420 mm w we w v vw vw 11 69 x 16 54 in A5 148 x 210mm 5 83 w x 8 27 in A6 105 x 148mm 4 13 w x 5 83 in Statement 140 x 216mm 5 5 w x 8 5 in 11x17 279 x 432mm 11x w w w vw b odi vi Ledger 17 in 12x 18 305 x 457mm 12x w 18 in B4 JIS 257 x 364 mm vw vw vw w vw vwd 10 12 x 14 33 in RA3 305x430mm 12x w 16 93 in SRA3 320 x 450mm 12 6 w x 17 7 in B5 JIS 257 x 182 mm d 10 12 x 7 17 in B6 JIS 128 x 182 mm w 5 04 x 7 2 in 8K 270 x 390 mm vw 10 63 x 15 35 in 16K 195 x 270mm 7 68 w x 10 63 in 8K 260 x 368mm 10 2 w x 14 5 in 16K 184 x 260 mm 7 2 w x 10 2 in 8K 273 x 393 7 mm we 10 75 x 15 5 in 16K 196 8x 273mm w 7 75 x 10 75 in ENWW Supported paper and print media sizes 87 Table 7 3 Supported paper and print media sizes for the optional HP 3 bin Stapler Stacker and HP Booklet Maker Finisher accessories continued Size Dimensions Stacking Angled Ang
144. e Disable Cartridge Check when the print cartridge and Remove or install cartridge and drum of the same color together 194 Chapter 12 Solve problems ENWW Table 12 1 Control panel messages continued Control panel message Description Recommended action REPLACE lt COLOR gt CARTRIDGE image drum of the same color are not removed To exit press the Stop button The identified print cartridge has reached the end of life Printing can continue Replace the specified color cartridge Change print cartridges on page 152 REPLACE lt COLOR gt DRUM For help press Help button The specified color drum has reached the end of life Replace image drum 1 Open the front door 2 Replace the specified image drum 3 Close the front door REPLACE COLOR DRUM To continue press v Checkmark button The REPLACE SUPPLIES menu is set to STOP AT LOW The specified image drum has passed the low threshold Replace image drum or press the checkmark button w to continue until the image drum is at the end of life 1 Open the front door 2 Replace the specified image drum 3 Close the front door REPLACE FUSER KIT The fuser is nearing the end of its useful life Printing can continue CAUTION The fuser can be hot while the product is in use Wait for the fuser to cool before handling it 1 Open the right door 2 Turn blue levers to unlock position 3 Install new fus
145. e booklet maker see 224 Clear Staple JAI E 226 Clear staple jams in the main stapler sss 226 Clear staple jams in the booklet maker nnee 227 JTO COVEI vedic c 230 Paper handling problems sick iiie E A tame ats ATO RR ELA ERE HEFT A EEST 231 Product feeds multiple sheets sssssssssssssseeeeeeeee emere 231 Product feeds incorrect page size ssssssssssssssseene eene 231 Product pulls from incorrect tray asesir nianiar ahinan eene 231 Paper does not feed automatically sss eene een 232 Paper does not feed from Tray 2 3 4 OF 5 sssssssssssssssssssssssss 232 Transparencies or glossy paper will not feed seesessessssseeseeeeeeeeeees 233 Envelopes jam or will not feed in the product ssssssss HA 234 Output is curled or Wrinkle ssssssssssssssesseeen eene 234 Product will not duplex or duplexes incorrectly ssssssssssseee 235 Understand lights on the formatter ssssssssssseeeenne eene 236 HP Jetdirect LEDS ee tre e P IRR een S MR INNS NP Ra pate Ree RE ERRE IR e ba xa det eds 236 a Ipior t dH zip HL 236 Solve image quality problems ssssssseeeeeeneenee nennen nennen nennen nennen nnns 237 Example print quality problems ccceccecceeeeeeeeetececceneaaeaaeceeeeee
146. e minimum is 64 default and the maximum is 2048 TIMEOUT Specify the length of time in seconds to wait for a response from the remote host The default is 1 and the maximum is 100 COUNT Specify the number of ping test packets to send for this test Select a value from 1 to 100 To configure the test to run continuously select 0 PRINT RESULTS If the ping test was not set for continuous operation you can choose to print the test results Select YES to print results If you select NO default results are not printed EXECUTE Specify whether to initiate the ping test Select YES to initiate the test or NO to not run the test PING RESULTS Use this item to view the ping test status and results using the control panel display PACKETS SENT Shows the number of packets 0 65535 sent to the remote host since the most recent test was initiated or completed 40 Chapter2 Control panel ENWW Table 2 1 Embedded Jetdirect and EIO X Jetdirect menus continued Item Sub item Values Description PACKETS RECEIVED Shows the number of packets 0 65535 received from the remote host since the most recent test was initiated or completed PERCENT LOST Shows the percent of ping test packets that were sent with no response from the remote host since the most recent test was initiated or completed RTT MIN Shows the minimum detected roundtrip time RTT from 0 to 4
147. e with a new card CARD SLOT DEVICE FAILURE To clear press v Checkmark button The specified device has failed Press the checkmark button w to clear 186 Chapter 12 Solve problems ENWW Table 12 1 Control panel messages continued Control panel message Description Recommended action CARD SLOT FILE OPERATION FAILED To clear press w Checkmark button A PJL file system command attempted to perform an illogical operation Press the checkmark button w to clear CARD SLOT FILE SYSTEM IS FULL To clear press v Checkmark button A PJL file system command could not store something on the file system because the file system was full Press the checkmark button w to clear CARD SLOT IS WRITE PROTECTED To clear press v Checkmark button CHECKING OUTPUT DEVICE The file system device is protected and no new files can be written to it An error has occurred with the output device Press the checkmark button w to clear Remove and reinstall the output device Checking paper path The product is checking for possible paper jams No action is necessary Checking printer The product is conducting an internal test No action is necessary CHOSEN PERSONALITY NOT AVAILABLE To continue press v Checkmark button A print job requested a product language personality that is not available for this product The job will not print and will be cleared from
148. eady has that name Set color options To perform the following tasks open the printer driver and click the Color tab How dol Steps to perform Manually adjust color settings a In the Color Options area click Manual and then click Settings b You can adjust the general settings for Edge Control and settings for text graphics and photographs See the online Help in the driver for information about each option Use features in the Windows printer driver 127 How do I Steps to perform Turn off color printing and use only shades of gray In the Color Options area click Grayscale Change the way that colors are rendered In the Color Themes area select an option from the drop down list See the online Help in the driver for information about each option Obtain support and product status information To perform the following tasks open the printer driver and click the Services tab How do I Steps to perform Obtain support information for the product and order supplies In the Internet Services drop down list select a support online option and click Go Check the status of the product including the level of supplies Click the Device and Supplies Status icon The Device Status page of the HP embedded Web server opens Set advanced printing options To perform the following tasks open the printer driver and click the Advanced tab How do I Steps to perform Select advanced print
149. eckmark button v 5 Press the up arrow or down arrow A Y to select LOW HIGH or OFF HIGH saves the most energy 6 Press the checkmark button v to save the selection 7 Press Menu Wake time The wake time feature allows you to instruct the product to wake at a certain time on selected days to eliminate waiting for the warm up and calibration periods You must have SLEEP MODE on to set the wake time To set or change the wake time use the following steps 108 Chapter 8 Use product features ENWW Set the wake time 1 2 10 11 12 13 Press Menu Press the down arrow V to highlight CONFIGURE DEVICE and then press the checkmark button v Press the down arrow V to highlight SYSTEM SETUP and then press the checkmark button v Press the down arrow V to highlight WAKE TIME and then press the checkmark button v Press the up arrow or down arrow A to select the day of the week and then press the checkmark button v Press the down arrow V to select CUSTOM and then press the checkmark button v Press the up arrow or down arrow A Y to select the hour and then press the checkmark button vw Press the up arrow or down arrow A Y to select the minutes and then press the checkmark button v Press the up arrow or down arrow A Y to select AM or PM and then press the checkmark button vC Press the checkmark button v to enter APPLY TO ALL DAYS Press the up arrow or down arrow A Y to select YES or NO and t
150. ect page also prints a Ifthe pages do not print check that at least one tray contains print paper b Ifthe page jams in the product see Jams on page 200 If the configuration page prints check the following items a Ifthe page prints correctly then the product hardware is working The problem is with the computer you are using with the printer driver or with the program b Ifthe page does not print correctly the problem is with the product hardware Contact HP Customer Care Select one of the following options Windows Click Start click Settings and then click Printers or Printers and Faxes Double click HP Color LaserJet CP6015 or 176 Chapter 12 Solve problems ENWW Mac OS X Open Print Center or Printer Setup Utility for Mac OS X v 10 3 and double click the line for the HP Color LaserJet CP6015 Verify that you have installed the HP Color LaserJet CP6015 series printer driver Check the program to make sure that you are using an HP Color LaserJet CP6015 series printer driver Print a short document from a different program that has worked in the past If this solution works then the problem is with the program you are using If this solution does not work the document does not print complete these steps a Try printing the job from another computer that has the product software installed b If you connected the product to the network connect the product directly to a computer with a USB ca
151. ecycling and return information File Upload Transfers files from the computer to the device Upload Fonts Transfers font files from the computer to the device Firmware Update Transfers updated firmware files from the computer to the device Duplex Mode Turns on the automatic two sided printing mode Economode amp Toner Density Turns on the Economode setting to conserve toner or adjusts toner density Resolution Changes the resolution settings including the REt setting Lock Resources Locks or unlocks storage products such as a hard disk Stored Jobs Manages print jobs that are stored on the device hard disk Trays Configuration Changes the default tray settings IP Settings Changes the device network settings and provides access to the embedded Web server Bonjour Settings Provides the ability to turn on or off Bonjour support or change the device service name that is listed on a network Additional Settings Provides access to the embedded Web server E mail Alerts Configures the device to send e mail notices for certain events Embedded Web server Supported utilities for Macintosh The device is equipped with an embedded Web server which provides access to information about device and network activities For more information see Embedded Web server sections on page 143 64 Chapter 4 Use the product with Macintosh ENWW Use features in
152. ed for a type and size other than the one specified in the job 1 If the correct paper is loaded press the checkmark button w 2 Otherwise remove the incorrect paper and load Tray 1 with the specified paper 3 If prompted confirm the size and type of paper loaded 4 Confirm that the paper guides are in the correct position 5 To use another tray remove paper from Tray 1 and then press the checkmark button w LOAD TRAY 1 Type Size To use another tray press v Checkmark button For help press Help button This message appears when Tray 1 is selected but is not loaded and other paper trays are available for use 1 Load the correct paper in the tray 2 If prompted confirm the size and type of paper loaded 3 Otherwise press the w checkmark button to select another tray Loading program lt XX gt Do not power off Programs and fonts can be stored on the product s file system and are loaded into RAM when the product is turned on The number XX specifies a sequence number indicating the current program being loaded No action necessary Do not turn the product off MANUALLY FEED TYPE SIZE For help press Help button This message appears when Tray 1 is selected but is not loaded and other paper trays are available for use Load tray with requested paper If paper is already in tray press the help button to exit message and then press the checkmark button
153. ed on a system RAM disk if one is used This feature does not impact data that is stored on the flash based system boot RAM Changing the Secure Disk Erase mode does not overwrite previous data on the disk nor does it immediately perform a full disk sanitization Changing the Secure Disk Erase mode changes how the product cleans up temporary data for jobs after the erase mode has been changed Additional Information Job storage For additional information about the HP Secure Disk Erase feature see the HP support flyer or go to www hp com go webjetadmin To securely print a private job use the personal job feature The job can only be printed when the correct PIN is entered at the control panel For more information see Use job storage features on page 113 Lock the control panel menus ENWW To prevent someone from changing the product configuration you can lock the control panel menus This prevents unauthorized users from changing the configuration settings such as the SMTP server The following procedure describes how to restrict access to the control panel menus by using the HP Web Jetadmin software See Use HP Web Jetadmin software on page 145 1 2 LES A x Open the HP Web Jetadmin program Open the DEVICE MANAGEMENT folder in the drop down list in the Navigation panel Navigate to the DEVICE LISTS folder Select the product In the Device Tools drop down list select Configure Select Security from the
154. eeeeeeseseceecssensaeeeeeees 237 Repetitive defects TUET cede tct e ede res dep ex ga edd p aandaa Rn edid 237 Overhead transparency defects ssssssssssssssseneeeen eene nennen 239 Print quality problems associated with the environment sssssssssese 239 Print quality problems associated with jams ssssee 239 Optimize and improve image quality sssssssssssseseeenees 239 Use supported paper untelieecee n aee e n dne ERR Peg ER ERR CEN ER nba a e dena 240 Calibrate the product sssssssssssssssssseseeeeeeeennen enemies 240 Specify the correct paper type sssesssssssssssesseereenerenenenennnnnns 240 Clearitlie fUSGE o d ese E Me REIN S E Und dNRRR ERAI QUAERI ReU I Rddd duo Rad dus 241 Respond to control panel error messages cccceeeeeeeeeeeeeeeeeeeeeeeeeeteeeeeeees 242 Clean the registration second transfer assembly 243 Use manual print modes ccc cecce cece cette cece tee ee eee eaaacaaaeaaecaecaeeeeeeeeeeeeeeenetss 245 Print quality troubleshooting pages sse mee 246 i e na ee Nelroo nep TE 247 Solve network connectivity problems ssssssssseeeeneeneenee eene enne 248 Solve network printing problems sssssssssssssseseeeeeere ennemis 248 Verify communication over the network ssssssssee eene nenne 249 Product software
155. els except for the HP Color LaserJet CP6015 include an embedded HP Jetdirect print server which supports connection to a network using the local area network LAN connector RJ 45 on the back of the product For more information about configuring the product on a network see Network configuration on page 75 Figure 5 2 Network connection 1 Network cable 2 Network port ENWW Network connection 73 74 Chapter 5 Connect the product ENWW ENWW Network configuration e Benefits of a network connection e Supported network protocols e Configure network settings e Network utilities 75 Benefits of a network connection Connecting the product to a network provides a number of benefits e A All network users can share the same product e You can manage the product remotely from any computer on the network by using the embedded Web server EWS e You can use the HP Easy Printer Care software to view supply usage on all HP products connected to the network This makes it easy to centrally manage ordering replacement cartridges and other supplies e Forlarge enterprise businesses you can also manage the product remotely by using HP Web Jetadmin 76 Chapter 6 Network configuration ENWW Supported network protocols The product supports the TCP IP network protocol the most widely used and accepted networking protocol Many network
156. ep follow the corresponding troubleshooting suggestions If a step resolves the problem you can stop without performing the other steps on the checklist Troubleshooting checklist 1 Make sure the product Ready light is on If no lights are on complete these steps a Check the power cable connections b Check that the power switch is on c Make sure that the line voltage is correct for the product power configuration See the label that is on the back of the product for voltage requirements If you are using a power strip and its voltage is not within specifications plug the product directly into the wall If it is already plugged into the wall try a different outlet d Remove any other products plugged into the same circuit e If none of these measures restores power contact HP Customer Care Check the cabling a Check the cable connection between the product and the computer or network port Make sure that the connection is secure b Make sure that the cable itself is not faulty by using a different cable if possible c Check the network connection See Solve network printing problems on page 248 If the product is in the READY state check to see if any message appear on the control panel display If any error messages appear see Control panel messages on page 180 Ensure that the print paper that you are using meets specifications Print a configuration page see Information pages on page 138 An HP Jetdir
157. er 4 Remove the old fuser unit from the product 5 Turn blue levers to lock position 6 Close the right door REPLACE FUSER KIT For help press Help button To continue press v Checkmark button The REPLACE SUPPLIES menu is set to STOP AT LOW The fuser kit has reached the low threshold CAUTION The fuser can be hot while the product is in use Wait for the fuser to cool before handling it Press the checkmark button w to continue printing until the fuser reached the end of life or replaced fuser Replaced fuser 1 Open the right door 2 Turn blue levers to unlock position 3 Install new fuser 4 Turn blue levers to lock position 5 Close the right door REPLACE ROLLER KIT For help press Help button Pages remaining for roller kit has reached the low threshold To continue printing without replacing the roller kit press the checkmark button w ENWW Control panel messages 195 Table 12 1 Control panel messages continued Control panel message Description Recommended action REPLACE ROLLER KIT For help press Help button To continue press v Checkmark button The REPLACE SUPPLIES menu is set to STOP AT LOW The roller kit is at end of life Replace roller kit 1 Open the right door 2 Open the transfer access panel 3 Replace roller kit 4 Close the transfer access panel 5 Close the right door To continue printing without replacing
158. er HP Web Jetadmin is available to any client through a supported Web browser such as Microsoft Internet Explorer 6 0 for Windows or Netscape Navigator 7 1 for Linux Browse to the HP Web Jetadmin host E NOTE Browsers must be Java enabled Browsing from an Apple PC is not supported Use HP Web Jetadmin software 145 Security features This section explains important security features that are available for the product Secure the embedded Web server Secure Disk Erase Lock the control panel menus Secure the embedded Web server Assign a password for access to the embedded Web server so that unauthorized users cannot change the product settings 1 2 3 4 5 Open the embedded Web server See Embedded Web server on page 142 Click the Settings tab On the left side of the window click Security Type the password next to New Password and type it again next to Verify Password Click Apply Make note of the password and store it in a safe place Secure Disk Erase To protect deleted data from unauthorized access on the product hard drive use the Secure Disk Erase feature in the HP Web Jetadmin software This feature can securely erase print jobs from the hard drive Secure Disk Erase offers the following levels of disk security Non Secure Fast Erase This is a simple file table erase function Access to the file is removed but actual data is retained on the disk until it is overwritten by subsequent d
159. er from the input tray paper stack is below the maximum stack height mark Remove paper flex it rotate it 180 degrees or flip it over and then reload it into the tray Print paper is sticking together NOTE Donotfan paper Fanning can cause static electricity which can cause paper to stick together Use only paper that meets HP paper specifications for this product Paper does not meet the specifications for this product Trays are not properly adjusted Make sure that the paper guides match the size of paper being used Product feeds incorrect page size Product feeds incorrect page size Cause Solution The correct size paper is not loaded in the input tray Load the correct size paper in the input tray The correct size paper is not selected in the software program Confirm that the settings in the software program and printer or printer driver driver are correct because the software program settings override the printer driver and control panel settings and the printer driver settings override the control panel settings For more information see Change printer driver settings for Windows on page 55 or Change printer driver settings for Macintosh on page 62 The correct size paper for the tray is not selected in the product From the control panel select the correct size paper for the control panel tray The paper size is not configured correctly for the input tray Print a configura
160. es of memory Volatile memory The product utilizes volatile memory 64MB on the board and 512MB installed for a total of 576MB to store customer data during the printing and copying process When the product is powered off this volatile memory is erased Non volatile memory The product utilizes non volatile memory EEPROM to store system control data and user preference settings No customer print or copy data is stored in non volatile memory This non volatile memory can be cleared and restored to factory defaults by performing a Cold Reset or Restore Factory Defaults from the control panel Hard disk drive memory The product contains an internal hard disk drive 40GB or larger that may retain data after the product is powered off The product also may contain additional optional compact flash storage or an external EIO hard disk Data stored in these devices may be from stored print jobs or third party solutions Some of this data can be erased from the control panel of the product but most must be erased using the Secure Storage Erase features available within HP Web Jetadmin Secure Storage Erase features comply with U S Department of Defense DOD specification 5220 22 M 280 Appendix D Regulatory information ENWW Safety statements Laser safety The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Com
161. ess Enter on the keyboard When prompted for the user name press Enter When prompted for the password press Enter Type bin at the command prompt Press Enter The message 200 Types set to I Using binary mode to transfer files appears in the command window Type put and then the file name for example if the file name is CP6015 rfu type CP6015 rfu The download process begins and the firmware is updated on the product This can take several minutes Let the process finish without further interaction with the product or computer NOTE The product automatically turns off and then on again after processing the upgrade At the command prompt type bye to exit the ftp command At the command prompt type exit to return to the Windows interface Upgrade the firmware 171 Use HP Web Jetadmin to upgrade the firmware This procedure requires that you install HP Web Jetadmin Version 7 0 or later on your computer See Use HP Web Jetadmin software on page 145 Complete the following steps to update a single product through HP Web Jetadmin after downloading the RFU file from the HP Web site 1 Start HP Web Jetadmin 2 Open the Device Management folder in the drop down list in the Navigation panel Navigate to the Device Lists folder 3 Expand the Device Lists folder and select All Devices Locate the product in the list of devices and then click to select it If you need to upgrade the firmware for multiple HP Color
162. ettings ENWW 1 2 In the software program specify the source tray the paper size and the paper type Send the job to the product If the tray needs to be configured the LOAD TRAY X TYPE SIZE message appears Load the tray with the specified type and size of paper and then close the tray Press the down arrow V to highlight the correct size or highlight CUSTOM To specify a custom size first press the down arrow to highlight the correct unit of measure Then use the numeric keypad to set the X and Y dimensions When the TRAY lt X gt SIZE lt SIZE gt message appears press the checkmark button v to confirm the size When the TRAY lt X gt TYPE lt TYPE gt message appears press the checkmark button v to confirm the type and continue with the job Configure trays 99 Configure a tray by using the Paper Handling menu You can also configure the trays for type and size without a prompt from the product 1 Press Menu 2 Press the down arrow V to highlight PAPER HANDLING and then press the checkmark button vw 3 Press the down arrow V to highlight the size or type setting for the desired tray and then press the checkmark button v 4 Press the up arrow A or the down arrow A to highlight the size or type If you select a custom size select the unit of measure and then use the numeric keypad to set the X dimension and the Y dimension 5 Press the checkmark button to save your selection 6 Press the
163. ettings for Windows Change the settings for all print jobs until the software program is closed Change the default settings for all print jobs Change the product configuration settings 1 On the File menu in the software 1 program click Print 2 Select the driver and then click Properties or Preferences The steps can vary this procedure is most common Windows XP and Windows Server 2003 using the default Start menu view Click Start and then click Printers and Faxes Or Windows 2000 Windows XP and Windows Server 2003 using the Classic Start menu view Click Start click Settings and then click Printers Or Windows Vista Click Start click Control Panel and then in the category for Hardware and Sound click Printer I Windows XP and Windows Server 2003 using the default Start menu view Click Start and then click Printers and Faxes Or Windows 2000 Windows XP and Windows Server 2003 using the Classic Start menu view Click Start click Settings and then click Printers Or Windows Vista Click Start click Control Panel and then in the category for Hardware and Sound click Printer 2 Right click the driver icon and then 2 select Printing Preferences Right click the driver icon and then select Properties 3 Click the Device Settings tab ENWW Change printer driver settings for Windows 55 Remove software for Windows 1 Click Start and then
164. f HP Jetdirect model numbers and find the model number you wrote down 8 Look at the current firmware version for the model and see if it is later than the version you wrote down If it is right click on the firmware link and follow the instructions on the Web page to download the new firmware file The file must be saved into the drive PROGRAM FILES HP WEB JETADMIN DOC PLUGINS HPWJA FIRMWAREWETDIRECT folder on the computer that is running the HP Web Jetadmin software 9 n HP Web Jetadmin return to the main product list and select the digital sender again 10 In the Device Tools drop down list select Jetdirect Firmware Update again 11 On the HP Jetdirect firmware page the new firmware version is listed under Jetdirect Firmware Available on HP Web Jetadmin Click the Update Firmware Now button to update the Jetdirect firmware Upgrade the firmware 173 174 Chapter 11 Manage and maintain the product ENWW 12 Solve problems ENWW Solving general problems Control panel message types Control panel messages Jams Paper handling problems Understand lights on the formatter Solve image quality problems Performance problems Solve network connectivity problems Product software problems Solve common Macintosh problems 175 Solving general problems If the product is not responding as expected complete the steps in the following checklist in order If the product does not pass a st
165. features E 146 Secure the embedded Web server ssssssssssssssssssseeeeee eee 146 Secure Disk Erase eerte acer e a ecu n tede evite deti dade d rn ud 146 Data affected EAE E E E nne enne O N 146 Additional INformations a Ea 147 JOD Strago ona ES 147 Lock the control panel menus 2 c ceceecceeeeeeeeeeeeeeeeceeaaaaaeeeeeeeeeeeeeeseetecsecnsicesaeeeseees 147 set the real time ClOCK repe co Een RE e A SERE ARCU C ERU tags CX Ee x Ede DUO A EAE FERE UE REUS 148 Set the real time clock sssssssssssssssssssssesseeeennete ennemi nnes 148 Manage XUeslBlm e EET 150 Printcartridge storage cicer Dl ee de Re EIU tae ERR edad Anes 150 HP policy on non HP print cartridges sssseenm eee 150 HP fraud hotline and Web site essssssssssssseeeemermmem rere 150 Replace supplies 1 2 ee en teta ec ri e edt rne du adig dx aded gna ues ant en nnde Ru 151 Locate S pplies eco m ag ed e RM ex abes xke aa ve aede et eta dese ee adu 151 Supply replacement guidelines sssssssssssssessesee eene 151 Approximate replacement intervals for supplies ssssssssee 152 Change pini cartridges eerte E Case e qe E 152 Change Image dFUlis nire et coto oe ee eb tee seule davies e ea Po Freude eto Edd eco Pad un 154 lpstall MEMO AERE EIL Um 157 Install DDR memory DIMMS ssse memes 157 Enable mem
166. fective e label on print cartridge 10 00 05 10 00 08 Defective e label on image drum 1 Open the front door 2 Replace the specified image drum 3 Close the front door 11 XX Internal clock error To continue press v Checkmark button The product real time clock has experienced an error Whenever the product is turned off and then turned on again set the time and date at the control panel See Use the control panel on page 12 Ifthe error persists you might need to replace the formatter 180 Chapter 12 Solve problems ENWW Table 12 1 Control panel messages continued Control panel message Description Recommended action 13 12 XX JAM IN LEFT ACCESSORY There is a paper jam in third party output 1 Follow the onscreen instructions to find accessory and remove the jammed paper 2 Ifthe message persists after clearing all pages contact HP Support at www hp com support clicp6015 13 JJ NT FUSER AREA JAM A jam has occurred in the duplex and feed CAUTION The fuser can be hot while the area product is in use Wait for the fuser to cool before handling it 1 Open the right door 2 Turn the blue levers on the fuser to unlock position 3 Clear all paper 4 Turn the blue levers to lock position 5 Close the right door 13 JJ NT FUSER WRAP JAM A jam has occurred in the fuser CAUTION The fuser can be hot while the product is in use Wait for the fuser to cool before handling it
167. ff then on Turn power off then on 53 XY ZZ CHECK RAM DIMM SLOT X A memory DIMM error has occurred DIMM slot 1 faces toward the outside of the formatter board DIMM slot 2 faces toward the inside of the formatter board closest to the hard disk Reseat the memory DIMM in the specified slot If the problem persists replace the memory DIMM 54 lt XX gt ERROR To continue turn off then on Error requires that the product be turned off then on Turn the product off and then turn the product on If the message persists contact HP Support at www hp com support clicp6015 55 XX YY DC CONTROLLER ERROR To continue turn off then on The print engine is not communicating with the formatter Turn the product off and then turn the product on If this message persists contact an HP authorized service or support provider See the HP Support flyer or go to www hp com support clicp6015 56 X ERROR To continue turn off then on A temporary printing error has occurred Turn the product off and then turn the product on If this message persists contact an HP authorized service or support provider See the HP Support flyer or go to www hp com support clicp6015 57 XX ERROR To continue turn off then on A temporary printing error has occurred Turn the product off and then turn the product on If this message persists contact an HP authorized service or support provider
168. fications The printer driver setting or paper tray setting might be incorrect Be sure that you have configured the paper tray at the product control panel and have also selected the correct driver setting for the paper that you are using The print mode might be set incorrectly or the paper might not meet recommended specifications The transparencies you are using are not designed for proper toner adhesion Use only transparencies designed for HP Color LaserJet products The moisture content of the paper is uneven too high or too low Use paper from a different source or from an unopened ream of paper Some areas of the paper reject toner Use paper from a different source or from an unopened ream of paper The letterhead you are using is printed on rough paper Use a smoother xerographic paper If this solves your problem consult with the printer of your letterhead to verify that the paper used meets the specifications for this product Several optimize print modes can be used to address print quality issues See Print Quality menu on page 22 Repetitive defects ruler ENWW If defects repeat at regular intervals on the page use this ruler to identify the cause of the defect Place the top of the ruler at the first defect The marking that is beside the next occurrence of the defect indicates which component needs to be replaced Solve image quality problems 237 0 lg 36mm 40mm 50mm p 71mm g
169. g for your network EN 8023 AUTO Automatically sets and limits the frame type to the first one detected EN Il EN 8023 EN Il EN 8022 and EN SNAPare frame EN 8022 type selections for Ethernet networks EN SNAP APPLETALK ENABLE OFF OFF Disable the AppleTalk protocol ON ON Enable the AppleTalk protocol DLC LLC ENABLE OFF OFF Disable the DLC LLC protocol ON ON Enable the DLC LLC protocol 38 Chapter2 Control panel ENWW Table 2 1 Embedded Jetdirect and ElO lt X gt Jetdirect menus continued Item Sub item Values Description SECURITY PRINT SEC PAGE YES NO SECURE WEB HTTPS REQUIRED HTTP HTTPS OPTIONAL YES Prints a page that contains the current security settings on the HP Jetdirect print server NO A security settings page is not printed For configuration management specify whether the embedded Web server will accept communications using HTTPS Secure HTTP only or both HTTP and HTTPS HTTPS REQUIRED For secure encrypted communications only HTTPS access is accepted The print server will appear as a secure site HTTP HTTPS OPTIONAL Access using either HTTP or HTTPS is permitted IPSEC KEEP DISABLE Specify the IPsec or Firewall status on the print server KEEP IPsec Firewall status remains the same as currently configured DISABLE IPsec Firewall operation on the print server is disabled RESET SECURITY NO Specify whether the current security settings on the
170. g might also cause dark spots in the printed output so be sure to test this setting ona few print jobs WASTE BIN NORMAL default Try setting this feature to ALTERNATE if you are seeing lengthwise toner streaks in your printed ALTERNATE output especially in jobs with low toner coverage BACKGROUND OFF default Select ON if pages are printing with a shaded background Using this feature can reduce gloss ON levels HEAVY MODE 30 PPM default The default setting is 30 PPM Select the 24 PPM 24 PPM option to reduce the speed and improve fusing on heavy paper TRACKING CONTROL ON default OFF Improves color stability by adjusting the bias voltage This setting should remain ON RESTORE OPTIMIZE Use this feature to return all the settings in the Optimize menu to the factory default values QUICK CALIBRATE NOW Performs a partial product calibration FULL CALIBRATE NOW Performs all product calibrations ENWW Configure device menu 25 Item Sub item Values Description CALIBRATE CALIBRATION SOURCE TRAY 1 lt SIZE TYPE gt This menu item affects the toner mixture in order NEUTRALS to optimize neutral colors for color print jobs A TRAY 2 lt SIZE TYPE gt special sensor measures color on three specially printed pages from a selected tray and adjusts the TRAY lt X gt lt SIZE color parameters This corrects for too much or too TYPE gt little cyan magenta yellow or black toner which improves
171. gn output bins to users or groups of users For more information see Embedded Web server on page 142 ENWW Choose an output location 105 Select the operating mode in the printer driver Windows 1 5 Click the Start button point to Settings and then click Printers for Windows 2000 or Printers and Faxes for Windows XP Right click the HP product icon and then click Properties or Printing Preferences Click the Device Settings tab Perform one of the following actions For automatic configuration under Installable Options click Update Now in the Automatic Configuration list or For manual configuration under Installable Options select the appropriate operation mode in the Accessory Output Bin list Click Apply to save the settings Select the operating mode in the printer driver Mac OS X 1 SAO d Ov Ge d I9 In the Apple menu click System Preferences In the System Preferences box click Print and Fax Click Set Up Printers A Printer List displays Select the HP product and then click Show Info on the Printers menu Select the Installable Options panel In the Accessory Output Bins list select correct accessory In the Mailbox Mode list select the appropriate operational mode and then click Apply Changes 106 Chapter 7 Paper and print media ENWW 8 Use product features e Economy settings e Use the stapler e Use job storage features e Banner printing e Pri
172. go offline green Data Processed data is present in Product is not processing or Product is processing and the product but more datais receiving data receiving data green needed to complete the job Attention A critical error has occurred No conditions exist that An error has occurred Product requires attention require attention Product requires attention amber ENWW Use the control panel 13 Control panel menus You can perform most routine printing tasks from the computer through the printer driver or software application This is the most convenient way to control the product and will override the product control panel settings See the help files associated with the software or for more information on accessing the printer driver see Software for Windows on page 49 or Use the product with Macintosh on page 61 You can also control the product by changing settings in the product s control panel Use the control panel to access features not supported by the printer driver or software application and to configure trays for paper size and type Getting started basics Enter the menus by pressing the Menu button Select a menu item by using the checkmark button v Use the up or down arrows AY to navigate through the menus In addition to menu navigation the up and down arrows can increase and decrease numerical value selections Hold down the up or down arrows to scroll faster The back button allows you to m
173. has occurred inside the right door in the transfer or fuser area A jam has occurred inside the right door in the image transfer area CAUTION The fuser can be hot while the product is in use Wait for the fuser to cool before handling it 1 Open the right door 2 Open the transfer access panel and clear all paper found 3 Remove the fuser and clear all paper found 4 Reinstall fuser and close transfer access panel 5 Close the right door 1 Open the right door 2 Open the transfer access panel 3 Clear all paper found 4 Close the transfer access panel 5 Close the right door 20 INSUFFICIENT MEMORY To continue press v Checkmark button The product received more data than can fit in the available memory You might have tried to transfer too many macros soft fonts or complex graphics Press the checkmark button w to print the transferred data some data might be lost and then simplify the print job 22 EIO X BUFFER OVERFLOW To continue press v Checkmark button Too much data was sent to the EIO card in the specified slot x An incorrect communications protocol might be in use Press the checkmark button w to print the transferred data Some data might be lost Check the host configuration If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support clicp6015 22 EMBEDDED I O BUFFER OVE
174. he output bin ENVIRONMENT Optimizes performance in extreme low temperature environments Set this feature to ON if the product is operating in a low temperature environment and you are having problems with print quality such as blisters in the printed image LINE VOLTAGE Optimizes performance in low voltage conditions Set this feature to ON if the product is operating in a low voltage environment and you are having problems with print quality such as blisters in the printed image CLEANING FREQUENCY If you are seeing defects in the printed output that repeat at 38 mm 1 5 inch intervals set this feature to ALTERNATE This feature increases the frequency at which the C roller is cleaned Setting this feature to ALTERNATE might also reduce printing speed and increase the frequency of consumable replacement D BLADE BIAS If you are seeing short white vertical lines in the printed output set this feature to ALTERNATE The ALTERNATE setting might also cause dark spots in the printed output so be sure to test this setting on a few print jobs WASTE BIN Set this feature to ALTERNATE if you are seeing lengthwise toner streaks in your printed output especially in jobs with low toner coverage BACKGROUND Turn this feature on if pages are printing with a shaded background Using this feature can reduce gloss levels HEAVY MODE Sets speed to 30 PPM or 24 PPM in order to better feed heavy paper Solve image quality problems 245 e PRE ROT
175. hen press the checkmark button vw If you select NO use the up arrow or down arrow A Y to set the WAKE TIME for the other days of the week and then press the checkmark button v to accept each selection Press Menu Set economy modes from the EWS ENWW 1 2 3 4 5 From a Web browser open the EWS See Embedded Web server on page 142 Click Settings and then Wake Time Set the wake time for each day of the week Set the sleep delay for the product Click Apply Economy settings 109 Use the stapler The automatic stapler is only available with the optional HP 3 bin Stapler Stacker or HP booklet Maker Finisher Accessory Print jobs can be stapled with a diagonal staple in either top corner with two horizontal staples at the top of the page or with two vertical staples at either side of the page e Paper weight can range from 60 to 220 g m 16 to 148 Ibs Heavier paper might have a stapling limit of fewer than 50 sheets e The optional stapler stacker can staple jobs of up to 50 sheets of 75 g m 20 Ib paper It can stack up to 1 000 sheets of paper or 30 stapled jobs whichever is less e The optional booklet maker can also staple jobs of up to 50 sheets of 75 g m 20 Ib paper It can staple and fold up to 15 pages into a booklet It can stack up to 1 000 sheets of paper or 30 stapled jobs or up to 25 saddle stitched booklets e Ifthe job consists of only one sheet or if it consists of more than 50
176. her the print server SPECIFIED obtains its address its configuration information or both from a DHCPV6 server e ROUTER UNAVAILABLE ROUTER UNAVAILABLE If a router is not available the print server should attempt to obtain its stateful e ALWAYS configuration from a DHCPV6 server ALWAYS Whether or nota router is available the print server always attempts to obtain its stateful configuration from a DHCPv6 server PRIMARY DNS Use this item to specify an IPv6 address for a primary DNS server that the print server should use SECONDARY DNS Use this item to specify an IPv6 address for a secondary DNS server that the print server should use PROXY SERVER Specifies the proxy server to be used by embedded applications in the product A proxy server is typically used by network clients for Internet access It caches Web pages and provides a degree of Internet security for those clients To specify a proxy server enter its IPv4 address or fully qualified domain name The name can be up to 255 octets For some networks you might need to contact your Internet Service Provider ISP for the proxy server address PROXY PORT Type the port number used by the proxy server for client support The port number identifies the port reserved for proxy activity on your network and can be a value from 0 to 65535 IPX SPX ENABLE OFF OFF Disable the IPX SPX protocol ON ON Enable the IPX SPX protocol FRAME TYPE AUTO Selects the frame type settin
177. iation to configure itself with the highest link speed and communication mode allowed If auto negotiation fails either 100TX HALF or 10TX HALF is set depending on the detected link speed of the hub switch port A 1000T half duplex selection is not supported PRINT PROTOCOLS Use this item to print a page that lists the configuration of the following protocols IPX SPX Novell NetWare AppleTalk DLC LLC Resets menu The RESETS menu allows you to reset factory settings disable and enable sleep mode and update the product after new supplies are installed ENWW Configure device menu 41 To display Press Menu select CONFIGURE DEVICE and then select RESETS Item Values Description RESTORE FACTORY SETTINGS Allows you to clear the page buffer remove all perishable personality data reset the printing environment and return all default settings to factory defaults RESET CALIBRATION Resets calibration values on the formatter SLEEP MODE OFF If SLEEP MODE is OFF the product will never enter power save mode and no LOW asterisk will appear next to any item when the user enters the menu item SLEEP HIGH DELAY The LOW setting has a shorter wake up time than the HIGH setting The default setting is either LOW or HIGH depending on your country region 42 Chapter2 Control panel ENWW Diagnostics menu The DIAGNOSTICS menu allows you to run tests that can help you identify and solve problems wi
178. ic duplex printing 1 2 3 4 5 Insert enough paper into one of the trays to accommodate the print job If you are loading special paper such as letterhead load it in one of the following ways e Fortray 1 load the letterhead paper face up with the bottom edge feeding into the printer first e For all other trays load the letterhead paper face down with the top edge at the back of the tray On the File menu click Print Open the Layout menu Next to Two Sided select either Long Edge Binding or Short Edge Binding Click Print Print on both sides manually T1 T Insert enough paper into one of the trays to accommodate the print job If you are loading special paper such as letterhead load it in one of the following ways e Fortray 1 load the letterhead paper face up with the bottom edge feeding into the printer first e For all other trays load the letterhead paper face down with the top edge at the back of the tray CAUTION To avoid jams do not load paper that is heavier than 105 g m 28 Ib bond On the File menu click Print On the Finishing menu select Manually Print on 2nd Side Click Print Follow the instructions in the pop up window that appears on the computer screen before replacing the output stack in tray 1 for printing the second half Go to the printer and remove any blank paper that is in tray 1 Insert the printed stack face up with the bottom edge feeding into the printer fir
179. icon and then select Properties Click the Device Settings tab Expand the area for Installable Options Next to Printer Memory select the total amount of memory that is installed o p e SIs Click OK ENWW Replace supplies 161 Install an HP Jetdirect or EIO print server card or EIO hard disk This product is equipped with two external I O EIO slots You can install an additional HP Jetdirect print server card or a hard disk in the available slots 1 Turn the product off n 28 2 Disconnect all power and interface cables 162 Chapter 11 Manage and maintain the product ENWW 3 Locate an open EIO slot Loosen and remove the two retaining screws holding the cover for the EIO slot and then remove the cover You will not need these screws and the cover again They can be discarded Gs 4 Firmly insert the HP Jetdirect print server card into the EIO slot ENWW Replace supplies 163 6 Reconnect the power cable and remaining interface cables and turn the product on G 7 Printa configuration page An HP Jetdirect configuration page that contains network configuration a
180. ing decreases full speed to 10 PPM instead of 40 PPM and 3 4 speed to 7 5 PPM instead of 30 PPM in order to reduce paper curl problems PRE ROTATION Set this feature to ON if horizontal streaks appear on pages Using this feature increases the warmup time for the product FUSER TEMP If you are seeing a faint image of the page repeated at the bottom of the page or on the following page you should first make sure the Paper Type and Print Mode settings are correct for the type of paper you are using If you continue to see ghost images on your print jobs set the Fuser Temp feature to one of the Alternate settings Try the ALTERNATE 1 setting first and see if it solves the problem If you continue to see the problem try ALTERNATE 2 and then ALTERNATE 3 With the ALTERNATE 2 and ALTERNATE 3 settings you may see an extra delay between jobs TRAY 1 Set the mode to ALTERNATE if you are seeing marks on the back side of the paper when printing from Tray 1 This increases the frequency of the cleaning cycle GLOSS MODE Set this feature to HIGH for glossy print jobs such as photos if you notice the gloss finish decreasing after the first page is printed LIGHT MEDIA Set this feature to ON if you are frequently seeing Fuser Delay Jam or Fuser Wrap Jam messages especially when printing on light weight paper or on jobs with heavy toner coverage MEDIA TEMP Set this feature to REDUCED if you are having problems with paper sticking together in t
181. ing environment is within humidity specifications You are printing large solid filled areas Large solid filled areas can cause excessive curl Try using a different pattern Paper used was not stored correctly and might have absorbed Remove paper and replace it with paper from a fresh moisture unopened package Paper has poorly cut edges Remove paper flex it rotate it 180 degrees or turn it over and then reload it into the input tray Do not fan paper If the problem persists replace the paper The specific paper type was not configured for the tray or Configure the software for the paper see the software selected in the software documentation Configure the tray for the paper see Load paper and print media on page 92 The paper has previously been used for a print job Do not re use paper 234 Chapter 12 Solve problems ENWW Product will not duplex or duplexes incorrectly Product will not duplex print 2 sided jobs or duplexes incorrectly Cause Solution You are trying to duplex on unsupported paper Verify that the paper is supported for duplex printing The printer driver is not set up for duplex printing Set up the printer driver to enable duplex printing The first page is printing on the back of preprinted forms or Load preprinted forms and letterhead in Tray 1 with the letterhead letterhead or printed side down with the top of the page toward the back of the product For Tray 2 3 4
182. ing options In any of the sections click a current setting to activate a drop down list so you can change the setting Change the number of copies that are printed Open the Paper Output section and then enter the number of copies to print If you select 2 or more copies you can select NOTE If the software program that you are using does not the option to collate the pages provide a way to print a particular number of copies you can change the number of copies in the driver Changing this setting affects the number of copies for all print jobs After your job has printed restore this setting to the original value Print colored text as black rather than as shades of gray a Open the Document Options section and then open the Printer Features section b In the Print All Text as Black drop down list select Enabled Load letterhead or preprinted paper the same way for every a Open the Document Options section and then open the job whether printing on one or both sides of the page Printer Features section b In the Alternative Letterhead Mode drop down list select On c At the product load the paper the same way you would for printing on both sides Change the order in which pages are printed a Open the Document Options section and then open the Layout Options section b In the Page Order drop down list select Front to Back to print the pages in the same order as they are in the document or select Back to Front t
183. ing services utilize this protocol For more information see TCP IP n page 78 The following table lists the supported networking services and protocols o Table 6 1 Printing Service name Description port9100 Direct Mode Printing service Line printer daemon LPD Printing service Table 6 2 Network device discovery Service name Description SLP Service Location Protocol Device discovery protocol used to help find and configure network devices Used primarily by Microsoft based programs Bonjour Device discovery protocol used to help find and configure network devices Used primarily by Apple Macintosh based programs Table 6 3 Messaging and management Service name Description HTTP Hyper Text Transfer Protocol Allows Web browsers to communicate with embedded Web server EWS embedded Web server Allows a user to manage the product through a Web browser SNMP Simple Network Management Protocol Used by network applications for product management SNMP v1 and standard MIB II Management Information Base objects are supported 5 z o o A To 0 o Q o o o El aX Service name Description DHCP Dynamic Host Configuration Protocol For automatic IP address assignment The DHCP server provides the product with an IP address Generally no user intervention is required for the product to obtain an IP address from a DHCP server BOOTP Bootstrap Protocol For a
184. int cartridge or drum REPLACE TRANSFER KIT For help press Help button The transfer kit has reached the end of life Replace transfer kit 1 Open the right door 2 Open the transfer access panel 3 Push locks upward 4 Install transfer unit 5 Push locks downward 196 Chapter 12 Solve problems ENWW Table 12 1 Control panel messages continued Control panel message Description Recommended action 6 Close the transfer access panel 7 Close the right door REPLACE TRANSFER KIT For help press Help button To continue press v Checkmark button The REPLACE SUPPLIES menu is set to STOP AT LOW The transfer kit has passed the low threshold Press the w to continue printing until the transfer unit reaches the end of life or replace transfer kit Replace transfer kit 1 Open the right door 2 Open the transfer access panel 3 Push locks upward 4 Install transfer unit 5 Push locks downward 6 Close the transfer access panel 7 Close the right door Request accepted please wait The product has accepted a request to print an internal page but the current job must finish printing before the internal page will print No action is necessary RESEND EXTERNAL ACCESSORY FIRMWARE The product detected corrupt firmware in an input or output accessory Printing can continue from another source or to another destination if available If product at
185. ion Enhancement technology REt and trapping Adaptive halftoning increases the edge sharpness Trapping reduces the effect of incorrect color alignment by slightly overlapping the edges of adjacent objects The color REt option smoothes the edges NOTE Ifyou notice white gaps between objects or if you notice areas that have a slight shadow of cyan magenta or yellow at the edge choose an edge control setting that increases the trapping level Four levels of edge control are available e Maximum is the most aggressive trapping setting Adaptive halftoning and color REt settings are on e Normal is the default trapping setting Trapping is at a medium level Adaptive halftoning and color REt settings are on e Light sets trapping at a minimal level Adaptive halftoning and color REt settings are on e Off turns off trapping adaptive halftoning and color REt Halftone options Halftone options affect the resolution and clarity of your color output You can select halftone settings for text graphics and photographs independently The two halftone options are Smooth and Detail e The Smooth option provides better results for large solid filled print areas It also enhances photographs by smoothing out fine color gradations Choose this option when uniform and smooth area fills are top priority e The Detail option is useful for text and graphics that require sharp distinctions among lines or colors or for images that con
186. isplay Press Menu and then select RETRIEVE JOB Item Sub item Options Description USER lt X gt Each user who has stored jobs is listed by name Select the appropriate user name to see a list of stored jobs ALL PRIVATE JOBS This message is displayed if a user has stored jobs that require a PIN lt JOB NAME gt Each job is listed by name PRINT Select this option to print a stored job When printing a private job the user is prompted to enter a PIN COPIES The number of copies of the job to be printed The default is 1 DELETE Select this option to delete a stored job When deleting a private job the user is prompted to enter a PIN ENWW Retrieve job menu 17 Information menu Use the INFORMATION menu to access and print specific product information To display press Menu and then select INFORMATION Item Description PRINT MENU MAP Prints the control panel menu map which shows the layout and current settings of the control panel menu items PRINT CONFIGURATION Prints the product configuration pages which show the printer settings and installed accessories PRINT SUPPLIES STATUS PAGE Prints the estimated remaining life for the supplies reports statistics on total number of pages and jobs processed serial number page counts and maintenance information SUPPLIES STATUS Displays the status of the print cartridges image drums fuser k
187. it roller kit and transfer kit in a scrollable list PRINT USAGE PAGE Prints a count of all paper sizes that have passed through the product lists whether they were simplex duplex monochrome or color and reports the page count PRINT COLOR USAGE JOB LOG Prints the color use statistics for the printer PRINT DEMO Prints a demonstration page PRINT RGB SAMPLES Prints color samples for different RGB values Use the samples as a guide for matching printed colors PRINT CMYK SAMPLES Prints color samples for different CMYK values Use the samples as a guide for matching printed colors PRINT FILE DIRECTORY Prints the name and directory of files stored in the product PRINT PCL FONT LIST Prints the available PCL fonts PRINT PS FONT LIST Prints the available PS fonts 18 Chapter 2 Control panel ENWW Paper handling menu ENWW Use this menu to configure input trays by size and type It is important to correctly configure the trays with this menu before you print for the first time To display Press Menu and then select PAPER HANDLING NOTE f you have used other HP LaserJet product models you might be accustomed to configuring Tray 1 to First mode or Cassette mode On HP Color LaserJet CP6015 Series printers setting Tray 1 to ANY SIZE and ANY TYPE is equivalent to First mode Setting Tray 1 to a setting other than ANY SIZE or ANY TYPE is equivalent to Cassette mode
188. ity features 5 separator page Windows 126 service agreements 265 Service menu control panel 47 Services tab Macintosh 68 settings driver presets Macintosh 65 drivers 55 62 priority 54 62 Settings tab embedded Web server 143 shortcuts 125 Show Me How menu 16 signs printing 121 Sleep button 12 Index 289 sleep delay changing settings 108 disabling 108 enabling 108 time 108 sleep mode 108 sleep settings power specifications 269 software embedded Web server 57 HP Easy Printer Care 57 139 HP Printer Utility 63 HP Web Jetadmin 57 Macintosh 63 82 problems 250 settings 54 62 supported operating systems 50 62 uninstalling Macintosh 62 Windows 82 Solaris software 59 space requirements 267 special media guidelines 91 special paper guidelines 91 specifications acoustic 270 electrical 269 features 3 operating environment 271 physical 267 speed specifications 3 standard output bin capacity 4 locating 6 selecting 102 staple cartridges empty stop or continue settings 112 staple options Macintosh 67 Windows 126 stapler empty stop or continue settings 112 jams clearing 226 paper sizes supported 110 using 112 290 Index stapler stacker capacity 4 configuring 105 selecting 102 specifications physical 267 staples loading 164 166 stapling jobs 112 Start button 12 status embedded Web server 143 HP Easy Printer Care 139 HP Printer Utility Macintosh 64 Macintosh services tab 68 messages
189. just the paper width guide by squeezing the adjustment latch and sliding the guide to the size of the paper being used tie hl A MULE Vag A MEE LEE 7 P SE 3 Adjust the paper length guide by squeezing the adjustment latch and sliding the guide to the size of the paper being used Y l lip nut YY ME M p PII Zu ZU unu p AAA p y p p AR Ye Yi E d 94 Chapter7 Paper and print media ENWW 4 Load paper into the tray face up Check the paper to verify the guides lightly touch the stack but do not bend it NOTE To prevent jams do not overfill the input tray Be sure the top of the stack is below the tray full indicator NOTE For best performance fill the tray completely without splitting the ream of paper Splitting the ream can cause a multifeed problem The capacity of the paper tray can vary For example if you are using 75 g m 20 Ib paper the tray holds a full ream of 500 sheets If the media is heavier the tray will not hold a full ream Do not overfill the tray NOTE Ifthe tray is not adjusted correctly an error message might appear or the media might jam 5 Slide the tray into the product The control panel shows the tray s media type and size If the configuration is not correct press the checkmark button v on the control panel If the configuration is correct press the back a
190. ke printer configuration monitoring supplies ordering troubleshooting and updating as simple and efficient as possible For more information about HP Easy Printer Care software go to www hp com easyprintercare 256 Appendix A Supplies and accessories ENWW Part numbers Ordering information and availability might change during the life of the product Accessories Item Description Part number HP Color LaserJet 1x 500 Paper Feeder 500 sheet paper feeder and cabinet CB473A HP Color LaserJet 3 x 500 Paper Feeder 3 drawer 500 sheets each paper feeder CB474A and cabinet HP 3 bin Stapler Stacker Accessory 3 bin stapler stacker with output Q6998A accessory bridge unit HP 3 bin Stapler Stacker or HP Booklet 5000 staple replacement cartridge C8091A Maker Finisher staple cartridge upper cartridge on HP Booklet Maker Finisher HP Booklet Maker Finisher Accessory Booklet maker finisher with output Q6999A accessory bridge unit HP Booklet Maker Finisher saddle stitch 2000 staple replacement cartridge CC383A staple cartridge lower cartridge Print cartridges Item Description Part number HP Color LaserJet black print cartridge 16 500 page black cartridge CB380A HP Color LaserJet cyan print cartridge 17 000 page cyan cartridge CB381A HP Color LaserJet yellow print cartridge 17 000 page yellow cartridge CB382A HP Color LaserJet magenta print 17 000 page magenta cartridge CB383A cartridge I
191. lability of these programs will vary depending upon your location HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs Maintenance agreements are not part of the standard warranty Support services may vary by area Check with your local HP dealer to determine the services available to you On site service agreements To provide you with the level of support best suited to your needs HP has on site service agreements with three response times Priority onsite service This agreement provides 4 hour service response to your site for calls made during normal HP business hours Next day onsite service This agreement provides support by the next working day following a service request Extended coverage hours and extended travel beyond HP s designated service zones are available on most on site agreements for additional charges Weekly volume on site service This agreement provides scheduled weekly on site visits for organizations with many HP products This agreement is designated for sites using 25 or more workstation products including printers plotters computers and disk drives ENWW Availability of support and service 265 266 Appendix B Service and support ENWW ENWW Product specifications e Physical specifications e Electrical specifications e X Acoustic specifications e Environmental specifications 267 Physical specifications
192. le if they are installed Verify that any optional trays are correctly installed Verify that 232 Chapter 12 Solve problems ENWW Paper does not feed from Tray 2 3 4 or 5 Cause Solution the printer driver has been configured to recognize the optional trays An optional tray is incorrectly installed Print a configuration page to confirm that the optional tray is installed If not verify that the tray is correctly attached to the product The paper size is not configured correctly for the input tray Print a configuration page or use the control panel to determine the paper size for which the tray is configured The guides in the tray are not against the paper Verify that the guides are touching the paper Transparencies or glossy paper will not feed Transparencies or glossy paper will not feed Cause Solution The correct paper type is not specified in the software or printer driver Verify that the correct paper type is selected in the software or printer driver The input tray is overfilled Remove excess paper from the input tray Do not load more than 200 sheets of glossy paper or glossy film or more than 100 transparencies in Tray 2 3 4 or 5 Do not exceed the maximum stack height marks for Tray 1 Paper in another input tray is the same size as the transparencies and the product is defaulting to the other tray Make sure that the input tray containing the tr
193. led Two staples Folding Saddle stitch staple left staple right top or side angled angled Banner 99 to320xupto Ww 915 mm 12 9 x 36 in Envelope 9 98 4 x 225 4 mm w 3 88 x 8 88 in Envelope 10 104 77 x 241 3mm w 4 12 x 9 5 in Envelope DL 110 x 220 mm 4 33 w x 8 66 in Envelope C5 162 x 229mm 6 38 w x 9 02 in Envelope B5 176 x 250 mm 6 93 w x 9 84 in Envelope C6 114x162 mm 4 49 w x 6 38 in Envelope 98 42x190 5 mm w Monarch 3 88 x 7 5 in Double Post 148x200 mm 5 83 w Card x 7 87 in 1 Booklet maker only Stacking uses bins 1 2 and 3 in the stapler stacker or bins 1 and 2 in the booklet maker 88 Chapter7 Paper and print media ENWW Supported paper types Table 7 4 Tray 1 paper information Type Specifications Quantity Driver settings Paper orientation Paper and cardstock standard sizes Range 60 g m 16 Ib bond to 220 g m 58 Ib bond Maximum stack height 10 mm 0 6 in Equivalent to 100 sheets of 75 g m 20 Ib bond Plain or unspecified Load preprinted or prepunched paper facing down with the bottom edge leading into the tray or toward the front of the product Envelopes Less than 60 g m 16 Up to 10 envelopes Envelope Short edge leading Ib bond to 90 g m 24 flap toward the back of Ib bond the product facing up Labels Maximum 0 23 mm Maximum stack height Labels Side to be printed on
194. lues of each color SET REGISTRATION Setting the registration shifts the margin alignment to center the image on the page from top to bottom and from left to right You can also align the image on the front with the image printed on the back PRINT TEST PAGE Print a test page for setting the registration SOURCE ALL TRAYS Select the source input tray for printing the SET REGISTRATION test page TRAY 1 TRAY 2 TRAY X X 3 4 or 5 ADJUST TRAY lt X gt Shift from 20 to 20 Perform the alignment procedure for each tray along the X or Y axes e X1 SHIFT 0 is the default When it creates an image the product scans across the page from side to side as the sheet e X2 SHIFT feeds from top to bottom into the product e Y SHIFT The scan direction is referred to as X X1 is the scan direction for the first side of a 2 sided page X2 is the scan direction for the second side of a 2 sided page The feed direction is referred to as Y 22 Chapter2 Control panel ENWW Item Sub item Values Description AUTO SENSE MODE TRAY 1 SENSING FULL SENSING EXPANDED SENSING TRANSPARENCY ONLY Sets the sensing option for Tray 1 for paper types using AUTO SENSE mode When FULL SENSING is selected the product recognizes plain paper heavy paper glossy paper tough paper and transparencies When EXPANDED SENSING is selected the product recognizes plain paper heavy paper glossy paper tough paper and transparencies It sen
195. m Values Description duplexing Two options are available e AUTO enables Smart Duplexing which instructs the device not to process both sides if the second side is blank This can improve print speed e YES disables Smart Duplexing and forces the duplexer to flip the sheet of paper even if it is printed on only one side This might be preferable for certain jobs that use paper types such as letterhead or prepunched paper IMAGE ROTATION LEFT TO RIGHT RIGHT TO LEFT This option allows an image from an optional output accessory to be rotated 180 degrees so that staples can be placed in the upper ALTERNATE corner usually narrow format devices SLEEP DELAY 1 MINUTE Reduces power consumption when the product has been 15 MINUTES inactive for the selected period The default is 60 MINUTES 30 MINUTES 45 MINUTES 60 MINUTES 90 MINUTES 2 HOURS 4 HOURS WAKE TIME DAY OF THE WEEK OFF Allows you to configure the daily wake time for the product to avoid CUSTOM warm up or calibration time Select a day of the week and then select CUSTOM Set the wake time for that day and then choose whether the wake time should be applied to all days of the week OPTIMUM SPEED ENERGY USAGE FASTER FIRST PAGE SAVE ENERGY SAVE MOST ENERGY Sets the fuser cooling behavior If FASTER FIRST PAGE is selected power to the fuser is not turned off between jobs This causes no impact to the first page
196. mage caused by a non HP print cartridge is not covered under the HP warranty and service agreements To install a new HP print cartridge see Change print cartridges on page 152 To recycle the used cartridge follow the instructions included with the new cartridge HP fraud hotline and Web site Call the HP fraud hotline 1 877 219 3183 toll free in North America or go to www hp com go anticounterfeit when you install an HP print cartridge and the control panel message says the cartridge is non HP HP will help determine if the cartridge is genuine and take steps to resolve the problem Your print cartridge might not be a genuine HP print cartridge if you notice the following e You are experiencing a high number of problems with the print cartridge e The cartridge does not look like it usually does for example the packaging differs from HP packaging 150 Chapter 11 Manage and maintain the product ENWW Replace supplies When you use genuine HP supplies the product automatically notifies you when supplies are nearly depleted The notification to order supplies allows ample time to order new supplies before they need to be replaced For more information about ordering supplies see Supplies and accessories on page 255 Locate supplies Supplies are identified by their labeling and their blue plastic handles The following figure illustrates the location of each supply item Figure 11 1 Supply item locations gt
197. mage drums Item Description Part number HP Color LaserJet black image drum CB384A HP Color LaserJet cyan image drum CB385A HP Color LaserJet yellow image drum CB386A HP Color LaserJet magenta image drum CB387A Maintenance kits Item Description Part number Image fuser kit 110 volt CB457A ENWW Part numbers 257 Item Description Part number Image fuser kit 220 volt CB458A Roller kit CB459A Image transfer kit CB463A Cables and interfaces Item Description Part number Enhanced I O EIO card HP Jetdirect 635n IPv6 IPsec Print J7961G Server USB cable 2 meter standard USB compatible C6518A device connector 258 Appendix A Supplies and accessories ENWW B Service and support Hewlett Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP Color LaserJet CP6015 Series product One year limited warranty HP warrants to you the end user customer that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or equivalent in performance to new HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specifie
198. mask for the printer e DEFAULT where m is a value from 0 to 255 GATEWAY SYSLOG SERVER The IP address of the syslog e IDLE TIMEOUT server used to receive and log syslog messages DEFAULT GATEWAY The IP address of the gateway or router used for communications with other networks IDLE TIMEOUT The time period in seconds after which an idle TCP print data connection is closed default is 270 seconds 0 disables the timeout PRIMARY DNS Specify the IP address n n n n of a Primary DNS Server SECONDARY DNS Specify the IP address n n n n of a Secondary Domain Name System DNS Server IPV6 SETTINGS ENABLE Use this item to enable or disable IPv6 operation on the print server e OFF OFF IPv6 is disabled e ON ON IPv6 is enabled ADDRESS Use this item to manually configure an IPv6 address e MANUAL Use the MANUAL SETTINGS menu to enable and SETTINGS manually configure a TCP IPv6 address e ADDRESS Select ENABLE and choose ON to enable manual configuration or OFF to disable manual configuration ENWW Configure device menu 37 Table 2 1 Embedded Jetdirect and ElO lt X gt Jetdirect menus continued Item Sub item Values Description ADDRESS Use this item to type a 32 hexadecimal digit IPv6 node address that uses the colon hexadecimal syntax DHCPV6 POLICY ROUTER SPECIFIED The stateful auto configuration method to be used by the print server is determined by e ROUTER a router The router specifies whet
199. mbers press the back arrow gt Repeat steps 11 and 12 until the IP address subnet mask or default gateway is complete and then press the checkmark button v to save the setting Press Menu to return to the READY state Manually configure IPv6 TCP IP parameters from the control panel In addition to using the embedded Web server you can also use the control panel menus to set an IPvG address 1 Press Menu 2 Press the down arrow V to highlight CONFIGURE DEVICE and then press the checkmark button v 3 Press the down arrow V to highlight I O and then press the checkmark button v 4 Press the down arrow V to highlight EMBEDDED JETDIRECT MENU and then press the checkmark button v 5 Press the checkmark button to select TCP IP 6 Press the down arrow V to highlight IPV6 SETTINGS and then press the checkmark button v 7 Press the down arrow V to highlight ADDRESS and then press the checkmark button v 80 Chapter 6 Network configuration ENWW ENWW 10 11 12 Press the down arrow V to highlight MANUAL SETTINGS and then press the checkmark button v Press the down arrow V to highlight ENABLE and then press the checkmark button v Press the down arrow V to highlight ON and then press the checkmark button v Press the down arrow V to highlight ADDRESS and then press the checkmark button v Use the numeric keypad or press the up arrow A or the down arrow V to enter the address Press the checkmark butt
200. memory Print the job by using a printer driver for a different printer language or add the requested language to the product if possible To see a list of available personalities print a configuration page See Information pages on page 138 CLEANING DISK lt X gt COMPLETE Do not power off For help press Help button The product is cleaning the hard disk or a compact flash disk Do not turn off The product will automatically restart when cleaning is complete Product functions are unavailable Cleaning A cleaning page is being processed No action is necessary Clearing event log This message is displayed while the event log is cleared The product will exit the menus once the event log has been cleared No action is necessary Clearing paper path CLOSE LOWER RIGHT DOOR The product is attempting to eject jammed paper The lower right door is open Check progress at the bottom of the display Close the lower right door CLOSE RIGHT DOOR For help press Help button A door on the right side ofthe product is open 1 Close the door 2 Ifthe message persists contact HP Support at www hp com support cljcp6015 CLOSE TOP COVER The top cover is open Close the top cover CODE CRC ERROR SEND FULL RFU ON X PORT And error has occurred during a firmware upgrade If the message persists contact HP Support at www hp com support cljcp60
201. mory RAM e Duplexer e 100 sheet multipurpose input tray Tray 1 e 500 sheet input tray Trays 2 e HP Jetdirect embedded print server for connecting to a 10 100Base TX network e 512 megabytes MB of random access memory RAM e Duplexer e Meets ENERGY STAR guidelines Version 1 0 HP Color LaserJet CP6015x e 100 sheet multipurpose input tray Tray 1 e Two 500 sheet input trays Trays 2 and 3 e HP Jetdirect embedded print server for connecting to a 10 100Base TX network e 512 megabytes MB of random access memory RAM e Duplexer e 100 sheet multipurpose input tray Tray 1 e Four 500 sheet input trays Trays 2 3 4 and 5 e HP Jetdirect embedded print server for connecting to a 10 100Base TX network e 512 megabytes MB of random access memory RAM e Duplexer e 40 gigabyte GB hard drive 2 Chapter 1 Product basics ENWW Product features ENWW Table 1 2 Features Speed and throughput Print up to 40 pages per minute ppm on letter size paper and 41 ppm on A4 size paper Less than 11 seconds to print the first page Recommended maximum monthly print volume of 4 000 to 17 000 pages A 835 megahertz MHz microprocessor Banner printing Duplex at speed Resolution 600 dots per inch dpi with Image Resolution Enhancement technology 4800 for optimum overall imaging 1200 x 600 dpi for detailed line work and small text Memory 512 MB of random access memory RAM Memo
202. n ENWW Control panel messages 185 Table 12 1 Control panel messages continued Control panel message Description Recommended action To continue press v Checkmark button 68 X STORAGE ERROR SETTINGS CHANGED functions might occur if an error occurred in permanent storage One or more product settings are invalid and have been reset to the factory default settings Printing can continue but some unexpected functions might occur if an error occurred in permanent storage If this message persists contact an HP authorized service or support provider See the HP Support flyer or go to www hp com support clicp6015 Press the checkmark button w to clear the message If the message is not cleared turn the product off and then turn the product on If this message persists contact an HP authorized service or support provider See the HP Support flyer or go to www hp com support cljcp6015 69 X ERROR To continue turn off then on A temporary printing error occurred Turn the product off and then turn the product on If this message persists contact an HP authorized service or support provider See the HP Support flyer or go to www hp com support cljcp6015 Bin name FULL Remove all paper from bin The specified output bin is full Empty bin and continue printing Output bins include the standard top bin and if you have an optional paper handling device the uppe
203. n OK again to save the new custom paper size Click Properties or Printing Preferences again and then select the new custom paper size in the Paper Sizes list Click OK and then OK again to print the banner Go to the product to load the banner paper The control panel displays the paper size and prompts you to load the banner into Tray 1 Gently place the leading edge of the banner into Tray 1 Hold it there until product starts to pull the paper in NOTE Hold the paper steady against the paper sensor of Tray 1 until it feeds into the product Moving the paper in an out may cause the product to jam After the product begins pulling the banner in let go of the paper and let the banner feed through on its own If the paper jams see Clear jams when printing banners on page 217 118 Chapter 8 Use product features ENWW Print photos or marketing material You can use the HP Color LaserJet CP6015 Series printer to print high quality color photos marketing and sales material or other color documents on glossy paper To maximize the quality of this output you must do the following e Choose the appropriate paper e Configure the paper tray correctly e Choose the correct settings in the print driver Supported glossy paper HP glossy paper product Product code Product size Control panel and print driver settings HP Color Laser Presentation Q6541A Letter HP soft gloss 120 g Paper Soft Gloss HP Color
204. n cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used Customer self repair warranty service 263 Customer support Get telephone support free during your warranty period for Country region phone numbers are on the flyer that was in the your country region box with your product or at www hp com support Have the product name serial number date of purchase and problem description ready Get 24 hour Internet support www hp com support cljcp6015 Get support for products used with a Macintosh computer www hp com go macosx Download software utilities drivers and electronic information www hp com go cljcp6015 software Order supplies and paper www hp com go suresupply Order genuine HP parts or accessories www hp com buy parts Order additional HP service or maintenance agreements www hp com go carepack 264 Appendix B Service and support ENWW Availability of support and service Around the world HP provides a variety of service and support options for purchase Avai
205. n stapler stacker features Job offset Each copy of a job is shifted to one side in the output bin in order to keep each copy separate from the others Supported paper sizes A3 A4 A4 rotated A5 B4 B5 Ledger Legal Letter Letter rotated Statement Two operation modes Mailbox Mode assigns each bin to a user or group of users and Stacker Mode uses all three output bins for all print jobs when one bin is full jobs are routed to the next bin Stapler Built in stapler staples jobs up to 50 sheets in size Pages can be stapled in one position at the front in one position at the back or at two positions at the side or top Large capacity output bins The stacker has three bins a 100 sheet bin a 500 sheet bin and a 1000 sheet bin Booklet maker finisher features Table 7 7 Booklet maker finisher features Booklet making The booklet making feature staples and folds print jobs of 2 to 15 pages into a booklet 102 Chapter 7 Paper and print media ENWW Table 7 7 Booklet maker finisher features continued UJ o 4 Folding Single sheet print jobs can be automatically folded in the center Job offset Each copy of a job is shifted to one side in the output bin in order to keep each copy separate from the others Supported paper
206. n the page is completed No action is necessary PRINTING STOPPED Time has expired on the Print Stop test Press the checkmark button w to continue ENWW Control panel messages 193 Table 12 1 Control panel messages continued Control panel message Description Recommended action To continue press v Checkmark button PROCESSING DUPLEX JOB Do not grab paper until job completes Paper temporarily comes into the output bin while printing a duplex job Do not attempt to remove the pages until the job is complete Do not grab paper as it temporarily comes into the output bin The message will disappear when the job is finished Processing Processing from tray X The product is currently processing a job but is not yet picking pages When paper motion begins this message will be replaced by a message that indicates which tray the job is being printed from The product is actively processing a job from the designated tray No action is necessary No action is necessary Processing copy X of Y The product is currently processing or printing collated copies The message indicates that copy X of Y total copies is currently being processed No action is necessary RAM DISK DEVICE FAILURE To clear press v Checkmark button RAM DISK FILE OPERATION FAILED To clear press v Checkmark button The specified device has failed A PJL file system command
207. name For example C gt copy b C 6015FW RFU YOUR_Computer cljcp6015 NOTE Ifthe file name or path includes a space you must enclose the file name or path in quotation marks For example type C gt copy b C MY DOCUMENTS 6015FW RFU YOUR_computer cljcp6015 2 Press Enter on the keyboard The control panel shows a message that indicates the progress of the firmware upgrade At the end of the upgrade process the control panel shows the READY message The message One File Copied appears on the computer screen 172 Chapter 11 Manage and maintain the product ENWW Upgrade the HP Jetdirect firmware ENWW The HP Jetdirect network interface in the product has firmware that can be upgraded separately from the product firmware This procedure requires that you install HP Web Jetadmin Version 7 0 or later on your computer See Use HP Web Jetadmin software on page 145 Complete the following steps to update the HP Jetdirect firmware by using HP Web Jetadmin 1 Open the HP Web Jetadmin program 2 Open the Device Management folder in the drop down list in the Navigation panel Navigate to the Device Lists folder 3 Select the product that you want to update 4 In the Device Tools drop down list select Jetdirect Firmware Update 5 Under Jetdirect firmware version the HP Jetdirect model number and current firmware version are listed Make a note of these 6 Goto www hp com go wja firmware 7 Scroll down to the list o
208. nd status information should also print If it does not print turn the product off and then uninstall and reinstall the print server card to ensure that it is completely seated in the slot 8 Perform one of these steps e Choose the correct port See the computer or operating system documentation for instructions e Reinstall the software choosing the network installation this time Replace the staple cartridge If the optional HP 3 bin Stapler Stacker Accessory or HP Booklet Maker Finisher Accessory runs out of staples while it is stapling a print job the product automatically stops if set to stop when out If the product is set to continue when out the product will continue to print without stapling NOTE Only replace the staple cartridge unit when the stapler stacker or booklet maker has run out of staples Removing the staple cartridge at other times can cause an error to occur NOTE When the stapler stacker or booklet maker runs out of staples the stapler unit will return to its default position automatically Replace the staple cartridge 1 Open the front door of the booklet maker or stapler stacker 164 Chapter 11 Manage and maintain the product ENWW 2 Push up to on the staple cartridge to remove it from the booklet maker or stapler stacker 4 Push the staple cartridge unit into the stapler unit until it clicks into position
209. nel messages 189 Table 12 1 Control panel messages continued Control panel message Description Recommended action INSTALL SUPPLIES For status press v Checkmark button Press the checkmark button w to identify which supplies need replaced 3 Install or adjust roller unit 4 Close the transfer access panel 5 Close the right door Insert the supply item or make sure the installed supply item is fully seated INSTALL TRANSFER UNIT The transfer unit has been removed or installed incorrectly 1 Open right door 2 Open transfer access panel Push locks upward 3 Install or transfer unit 4 Close the transfer access panel 5 Close the right door INSUFFICIENT MEMORY TO LOAD FONTS DATA For help press Help button USB STORAGE X To continue press v Checkmark button The product does not have enough memory to load the data for example fonts or macros from the location specified To continue without this information press the checkmark button w If the message persists add more memory INTERNAL DISK DEVICE FAILURE To clear press v Checkmark button The specified device has failed Press the checkmark button w to clear INTERNAL DISK FILE OPERATION FAILED To clear press v Checkmark button A PJL file system command attempted to perform an illogical operation Press the checkmark button w to clear INTERNAL DISK FILE SYSTEM IS FULL T
210. new files can be written to it Press the checkmark button w to clear ENWW Control panel messages 197 Table 12 1 Control panel messages continued Control panel message Description Recommended action Rotating lt color gt Motor To exit press STOP A component test is in progress the component selected is the lt color gt cartridge motor Press STOP when ready to stop this test Rotating Motor To exit press STOP The product is executing a component test and the component selected is a motor Press STOP when ready to stop this test SANITIZING DISK lt X gt COMPLETE Do not power off CLEANING DISK lt X gt COMPLETE For help press Help button The hard disk is being cleaned Contact the network administrator Size mismatch in tray XX The paper in the listed tray does not match the size specified for that tray 1 Load the correct paper 2 Verify the paper is positioned correctly 3 Ifthe message persists contact HP Support at www hp com support cljcp6015 Sleep mode on The product is in sleep mode A button press receipt of printable data or an error condition will clear this message No action is necessary TRAY XX TYPE SIZE To change size or type press v Checkmark button To accept settings press Back arrow This message states the current type and size configuration of the tray To change size or type press the checkma
211. ng for rendering sRGB bitmap images This setting has no effect on text or vector based graphics Using glossy paper in combination with this setting provides the maximum enhancement Select AdobeRGB for documents that use the AdobeRGB color space rather than sRGB For example some digital cameras capture images in AdobeRBG and documents that are produced with Adobe PhotoShop use the AdobeRGB color space When printing from a professional software program that uses AdobeRGB itis important that you turn off the color management in the software program and allow the product software to manage the color space Select Custom Profile when you want to increase the color saturation in the midtones Less colorful objects are rendered more colorfully You can download custom profiles from www hp com go cljcp6015 software 132 Chapter 10 Use color ENWW Match colors The process of matching product output color to your computer screen is quite complex because printers and computer monitors use different methods of producing color Monitors display colors by light pixels using an RGB red green blue color process but printers print colors using a CMYK cyan magenta yellow and black process Several factors can influence your ability to match printed colors to those on your monitor These factors include e Paper e Printer colorants inks or toners for example e Printing process inkjet press or laser technology for example e Overhe
212. ng started guide for instructions The interface cable might be defective or of poor quality Replace the interface cable Make sure to use a high quality cable A print job was not sent to the product that you wanted Cause Solution The print queue might be stopped Restart the print queue Open print monitor and select Start Jobs The wrong product name or IP address is being used Another product with the same or similar name IP address or Rendezvous host name might have received your print job Print a configuration page in order to check the product name IP address or Rendezvous host name Verify that the name IP address or Rendezvous host name on the configuration page matches the product name IP address or Rendezvous host name in the Print Center or Printer Setup Utility An encapsulated PostScript EPS file does not print with the correct fonts Cause Solution This problem occurs with some programs e Try downloading the fonts that are contained in the EPS file to the product before printing e Sendthe file in ASCII format instead of binary encoding You are unable to print from a third party USB card Cause Solution This error occurs when the software for USB products is not installed When adding a third party USB card you might need the Apple USB Adapter Card Support software The most current version of this software is available from the Apple Web site
213. not be visible Remove the fuser to check for jammed paper inside A CAUTION The fuser can be hot while the product is in use Wait for the fuser to cool before handling it a Pull the two blue fuser handles forward Jf Jams 205 b Rotate the fuser release levers down to open them c Grasp the fuser handles and pull straight out to remove the fuser A CAUTION The fuser weighs 5 kg 11 Ibs Be careful not to drop it eet d Open the two fuser jam access doors by pushing and rotating the rear door backward and pulling and rotating the front door forward If paper is jammed inside the fuser gently pull it straight up to remove it If the paper tears remove all paper fragments A CAUTION Even if the body of the fuser has cooled the rollers that are inside could still be hot Do not touch the fuser rollers until they have cooled 206 Chapter 12 Solve problems ENWW e Close both fuser jam access doors and
214. notes and readme files on the product CD for additional software and languages HP PCL 6 driver description Provided as the default driver Recommended for printing in all Windows environments Provides the overall best speed print quality and product feature support for most users Developed to align with the Windows Graphic Device Interface GDI for the best speed in Windows environments Might not be fully compatible with third party and custom software programs that are based on PCL 5 HP UPD PS driver description Provided on the product CD and at www hp com go cljcp6015 software Installs from the Add Printer wizard Recommended for printing with Adobe software programs or with other highly graphics intensive software programs Provides support for printing from postscript emulation needs or for postscript flash font support HP UPD PCL 5 driver description ENWW Provided on the product CD and at www hp com go clicp6015 software Installs from the Add Printer wizard Recommended for general office printing in Windows environments Compatible with previous PCL versions and older HP LaserJet products The best choice for printing from third party or custom software programs The best choice when operating with mixed environments which require the product to be set to PCL 5 UNIX Linux mainframe Designed for use in corporate Windows environments to provide a single driver for use with multiple printer models Prefer
215. nt a booklet a Click Print on both sides b In the Booklet layout drop down list click Left binding or Right binding The Pages per sheet option automatically changes to 2 pages per sheet Print multiple pages per sheet a Select the number of pages per sheet from the Pages per sheet drop down list b Select the correct options for Print page borders Page order and Orientation Select page orientation a In the Orientation area click Portrait or Landscape b To print the page image upside down click Rotate by 180 degrees Set product output options To perform the following tasks open the printer driver and click the Output tab NOTE The options that are available on this tab depend on the finishing device that you are using 126 Chapter9 Print tasks ENWW How dol Steps to perform Select staple options Select a stapling option from the Staple drop down list Select an output bin Select an output bin from the Bin drop down list Set job storage options To perform the following tasks open the printer driver and click the Job Storage tab How dol Steps to perform Print one copy for proof before printing all the copies In the Job Storage Mode area click Proof and Hold The product prints the first copy only A message appears on the product control panel that prompts you to print the rest of the copies Temporarily store a private job on the product an
216. nt photos or marketing material e Print weatherproof maps and outdoor signs e Setthe duplex alignment ENWW 107 Economy settings You can adjust economy settings from the control panel or from the embedded Web server EWS Sleep delay The adjustable sleep mode feature reduces power consumption when the product has been inactive for an extended period You can set the length of time before the product enters sleep mode to 1 MINUTE 15 MINUTES 30 MINUTES 45 MINUTES 60 MINUTES 90 MINUTES 2 HOURS or 4 HOURS The default setting is 60 MINUTES NOTE The product display dims when the product is in sleep mode This mode does not affect product warm up time Set sleep delay 1 2 3 4 5 6 7 Press Menu Press the down arrow V to highlight CONFIGURE DEVICE and then press the checkmark button Y Press the down arrow V to highlight SYSTEM SETUP and then press the checkmark button v Press the down arrow V to highlight SLEEP DELAY and then press the checkmark button v Press the up or down arrow A Y to select the appropriate time period Press the checkmark button v to set the time period Press Menu Disable enable sleep mode 1 Press Menu 2 Press the down arrow to highlight CONFIGURE DEVICE and then press the checkmark button vw 3 Press the down arrow V to highlight RESETS and then press the checkmark button v 4 Press the down arrow V to highlight SLEEP MODE and then press the ch
217. o clear press v Checkmark button A PJL file system command could not store something on the file system because the file System was full Press the checkmark button w to clear INTERNAL DISK IS WRITE PROTECTED To clear press v Checkmark button The file system device is protected and no new files can be written to it Press the checkmark button w to clear INTERNAL DISK NOT FUNCTIONAL The internal disk is not working correctly Turn product off and then on If the message persists contact HP Support at www hp com support cljcp6015 INTERNAL DISK SPINNING UP The internal disk is spinning up its platter Jobs that require disk access must wait No action is necessary JOB NOT STAPLED DUE TO MIXED SIZES A job sent to the optional paper handling device was not stapled because it had mixed sizes of paper Resend the job using only one size of paper LOAD TRAY 1 Type Size For help press Help button This message appears when Tray 1 is selected but is not loaded and no other paper trays are available for use Load Tray 1 with requested paper and then press the checkmark button w to continue 190 Chapter 12 Solve problems ENWW Table 12 1 Control panel messages continued Control panel message Description Recommended action LOAD TRAY 1 Type Size To continue press v Checkmark button For help press Help button Tray 1 is loaded and configur
218. o print the pages in the reverse order 128 Chapter 9 Print tasks ENWW 10 Use color e Manage color e Match colors e Advanced color use ENWW 129 Manage color Setting color options to Automatic typically produces the best possible print quality for the most common printing requirements However for some documents setting the color options manually can enhance the way the document appears Examples of these documents include marketing brochures that contain many images or documents that are printed on a paper type that is not listed in the printer driver Use the printer driver to adjust color settings For more information see Set color options on page 127 for Windows and Set the color options on page 68 for Macintosh Automatic or manual color adjustment The Automatic color adjustment option optimizes the neutral gray color treatment halftones and edge enhancements that are used for each element in a document amp NOTE Automatic is the default setting and is recommended for printing most color documents The Manual color adjustment option allows you to adjust the neutral gray color treatment halftones and edge enhancements for text graphics and photographs Manual color options You can manually adjust color options for Edge Control Halftones and Neutral Grays Edge Control The Edge Control setting determines how edges are rendered Edge control has three components adaptive halftoning Resolut
219. o symbols built in Additional font solutions available via third party flash memory products Print cartridges image drums 4 of each Two part toner imaging system Black print cartridges print up to 16 500 pages Cyan Magenta or Yellow print cartridges print up to 21 000 pages each Image drums print up to 35 000 pages at 596 coverage Authentic HP print cartridge detection Automatic toner strip remover Supported operating systems Microsoft Windows 2000 Windows XP and Windows Vista Macintosh OS X V10 2 8 V10 3 V10 4 V10 5 and later Novell NetWare Unix Linux Connectivity Local area network LAN connector RJ 45 for the embedded HP Jetdirect print server Two enhanced input output EIO slots USB 2 0 connection Chapter 1 Product basics ENWW Table 1 2 Features continued Environmental features e Sleep setting saves energy e High content of recyclable components and materials Security features e Secure Disk Erase e Security lock optional e Jobretention e User PIN authentication for stored jobs e I Pv6 security ENWW Product features 5 Product walkaround Front view HP Color LaserJet CP6015n HP Color LaserJet CP6015dn and HP Color LaserJet CP6015de E jE z ro 1 Control panel display 2 Output bin holds approximately 500 sheets of paper 3 Duplex switchback tray HP C
220. o the product 299 Ef NOTE The product can receive an RFU file update when it is in a ready state The elapsed time for an update depends on the I O transfer time as well as the time that it takes for the product to re initialize The I O transfer time depends on a number of things including the speed of the host computer that is sending the update If the remote firmware update process is interrupted before the firmware is downloaded while Receiving Upgrade appears on the control panel display the firmware file must be sent again If power is lost during the update while the Performing Upgrade message appears on the control panel display the update is interrupted and the message Resend Upgrade appears in English only on the control panel display In this case you must send the upgrade by using the USB port Finally any jobs that are ahead of the RFU job in the queue are completed before the update is processed Use FTP to upload the firmware through a browser NOTE The firmware update involves a change in the format of nonvolatile random access memory NVRAM Any menu settings that are changed from the default settings might return to default settings and must be changed again if you want settings that are different from the defaults 1 Print a configuration page and note the TCP IP address shown on the EIO Jetdirect page 2 Open a browser window 3 In the address line of the browser type ftp ADDRESS
221. odel number and serial number are listed on identification labels located on the rear of the product The serial number contains information about the country region of origin the product version production code and the production number of the product Figure 1 1 Sample model and serial number label TECE Model name Model number HP Color LaserJet CP6015n Q3931A HP Color LaserJet CP6015dn Q3932A HP Color LaserJet CP6015de Q3935A HP Color LaserJet CP6015x Q3933A HP Color LaserJet CP6015xh Q3934A ENWW Product walkaround 9 10 Chapter 1 Product basics ENWW 2 Control panel e Use the control panel e Control panel menus e Menu hierarchy e Show Me How menu e Retrieve job menu e Information menu e Paper handling menu e Configure device menu e Diagnostics menu e Service menu ENWW 11 Use the control panel The control panel has a text display that provides access to all product functions Use the buttons and numeric keypad to control jobs and the product status The lights indicate overall product status Control panel layout The control panel includes a text display job control buttons a numeric keypad and three light emitting diode LED status lights sataye di 1 Stop button Halts the current job presents a choice to resume or cancel the current job clears paper from the p
222. oftware program or printer driver Use the following guidelines to set margins for return and destination addresses on Commercial 10 or DL envelopes Address type Left margin Top margin Return 15 mm 0 6 in 15 mm 0 6 in Destination 102 mm 4 in 51 mm 2 in For envelopes of other sizes adjust the margin settings accordingly Load banner paper into Tray 1 You can print banners from 457 mm 18 in to 915 mm 36 in in length and from 99 mm 4 in to 320 mm 12 6 in in width See Banner printing on page 118 A CAUTION Do not use banner media heavier than 120 g m with the optional 3 bin stapler stacker or the optional booklet maker finisher Heavy banner media is not supported for these products Load Trays 2 3 4 or 5 Trays 2 3 4 and 5 each hold up to 500 sheets of standard paper or a 54 mm 2 13 in stack of labels or other thick paper Load standard sized paper into Trays 2 3 4 or 5 The product automatically detects the following standard sizes of paper in the 500 sheet trays Letter Letter Rotated Legal Executive 11x17 A3 A4 A4 Rotated A5 B4 JIS and B5 JIS A CAUTION Do not print envelopes or unsupported sizes of paper from the 500 sheet trays Print on these types of paper only from Tray 1 1 Slide the tray from the product amp NOTE Do not open the input tray while it is in use Doing so can cause jams in the product ENWW Load paper and print media 93 2 Ad
223. olor LaserJet CP6015dn and HP Color LaserJet CP6015de only 4 Right door provides access for clearing paper jams and replacing parts 5 Tray 1 100 sheet multi purpose tray 6 Power connection 7 On Off switch 8 Tray 2 500 sheet input tray 9 Front cover provides access to the print cartridges and image drums 6 Chapter 1 Product basics ENWW HP Color LaserJet CP6015x 1 Lower right door 2 Tray 3 500 sheet input tray HP Color LaserJet CP6015xh WM 1 Lower right door 2 Trays 3 4 and 5 500 sheet input trays ENWW Product walkaround 7 Back view TID THAM mm Dy 0y 0y ty g 0y alo aloa tn o Paaa n LA HY rapt Yh Lago gy 15271 177 ds Interface ports Lock lever for additional input bins HP Color LaserJet CP6015x and HP Color LaserJet CP6015xh only ENWW Chapter 1 Product basics 8 Interface ports The product has up to 4 ports 2 standard for connecting to a computer or a network The ports are at the left rear corner of the product 1 Two EIO interface expansion slots 2 Access port for Kensington lock 3 USB 2 0 port 4 Network connection embedded HP Jetdirect print server Serial number and model number location The m
224. on about the trays and how they are configured Click Change to adjust the settings Restore Defaults Provides a way to restore the product settings to the factory defaults Click Restore to restore the settings to the defaults HP Proactive Support NOTE This item is available from the Overview and Support tabs When enabled HP Proactive Support routinely scans your printing system to identify potential problems Click the more info link to configure how frequently the scans occur This page also provides information about available updates for product software firmware and HP printer drivers You can accept or decline each recommended update Supplies Ordering button Click the Supplies Ordering button on any tab to open the Supplies Ordering window which provides access to online supplies ordering NOTE This item is available from the Overview and Support tabs Ordering list Shows the supplies that you can order for each product To order a certain item click the Order check box for that item in the supplies list You can sort the list by product or by the supplies that need to be ordered the soonest The list contains supplies information for every product that is in the My HP Printers list Shop Online for Supplies button Opens the HP SureSupply Web site in a new browser window If you have checked the Order check box for any items the information about those items can be transferred to the Web site where you
225. on v NOTE Ifyou are using the arrow buttons you must press the checkmark button v after entering each digit Press Menu to return to the READY state Configure network settings 81 Network utilities The product can be used with several utilities that make it easy to monitor and manage the product on a network e HP Web Jetadmin See HP Web Jetadmin on page 57 e Embedded Web server See Embedded Web server on page 57 e HP Easy Printer Care software See HP Easy Printer Care on page 57 Other components and utilities Windows Macintosh OS e Software installer automates the printing system e The HP Printer Utility change device settings view installation status and set up printer event notification from a Mac This utility is supported for Mac OS X V10 2 and later e Online Web registration 82 Chapter 6 Network configuration ENWW 7 ENWW Paper and print media e Understand paper and print media use e Supported paper and print media sizes e Supported paper types e Special paper or print media guidelines e Load paper and print media e Configure trays e Choose an output location 83 Understand paper and print media use This product supports a variety of paper and other print media in accordance with the guidelines in this user guide Paper or print media that does not meet these guidelines might cause the following problems e Poor print quality e Increase
226. or MULTIFUNC FINISHER and then press the checkmark button v 4 Press the down arrow V to highlight STAPLES OUT menu and then press the checkmark button w 5 Press the down arrow V to select the option that you want to use e Select STOP to stop all printing until the staple cartridge is replaced e Select CONTINUE to continue printing jobs without stapling them 112 Chapter 8 Use product features ENWW Use job storage features The following job storage features are available for print jobs e Proof and hold jobs This feature provides a quick and easy way to print and proof one copy of a job and then print the additional copies e Personal jobs When you send a private job to the product the job does not print until you provide the required personal identification number PIN at the control panel e Quick Copy jobs You can print the requested number of copies of a job and then store a copy of the job on the product hard disk Storing the job allows you to print additional copies of the job later The Quick Copy jobs feature requires that a hard disk be installed with the product e Stored jobs You can store a job such as a personnel form time sheet or calendar on the product and allow other users to print the job at any time Stored jobs also can be protected by a PIN The Stored jobs feature requires that a hard disk be installed with the product Follow the instructions in this section to gain access to the job storage fe
227. order in which the year month and day MMM DD YYYY appear in the date DD MMM YYYY TIME MM PM HOUR Allows you to select from various configurations for the TIME format HH PM MINUTE Different wizards appear depending on the TIME FORMAT HH MM AM PM selected TIME FORMAT 12 HOUR Allows you to select 12 HOUR or 24 HOUR format 24 HOUR JOB STORAGE LIMIT Continuous value Allows you to specify the number of Quick Copy jobs that can be Range 1 100 stored on the product The default value is 32 The maximum allowed Default 32 value is 100 JOB HELD TIMEOUT OFF Allows you to set the amount of time that Quick Copy jobs are kept 4 HOURS before being automatically deleted from the queue This menu item 1 DAY only appears when a hard disk is installed The default value is 1 WEEK OFF SHOW ADDRESS AUTO This item determines whether the product s IP address is shown on OFF the display with the READY message The default is OFF ENWW Configure device menu 27 Item Sub item Values Description RESTRICT COLOR USE ENABLE COLOR COLOR IF ALLOWED DISABLE COLOR Disables or restricts color use The default is ENABLE COLOR To use the COLOR IF ALLOWED setting set up user permissions through the embedded Web server HP Easy Printer Care or Web Jetadmin See Supported utilities for Windows on page 57 COLOR BLACK MIX AUTO MOSTLY COLOR PAGES MOSTLY BLACK PAGES This menu item establishes how
228. ory for Windows ssssssseee eene 161 Install an HP Jetdirect or EIO print server card or EIO hard disk 162 Replace the staple cartridge essere 164 Replace saddle stitch staple cartridges in the booklet maker secceceeeeeeeeeeeees 166 Clean the gorcerelUre d iaia aa E aa aaa a a aa aaa i 169 Clean the exterior irte tecti a a a aaa lox ERE a a a aa a aaan 169 Clean spilled toner ce ceccecececcecceeceececeee tenet cece te cee aaa aaaaanaeceeeeeeeeeeeeeeeeseeeceaeaeeanaaeeaeees 169 Upgrade the firmware RR TREEP 170 viii ENWW 12 Solve problems ENWW Determine the current firmware version eesesssen mener nnne nna 170 Download new firmware from the HP Web site ssssse 170 Transfer the new firmware to the product sssssssssssssssssessesereeeennene 170 Use FTP to upload the firmware through a browser seeeeess 170 Use FTP to upgrade the firmware on a network connection using Microsoft Ie PII 171 Use HP Web Jetadmin to upgrade the firmware ssseeeees 172 Use MS DOS commands to upgrade the firmware for USB connections 172 Upgrade the HP Jetdirect firmware sssssseen nennen 173 S ng general problemls x 2d pede ve exce ex Ep tue dex Ep tue ex bun tue dox v Rada eut Yap de undo 176 Troubleshooting checklist 5 rre dE TR OE
229. ou are using If necessary reinstall the software See the getting started guide for instructions The Postscript Printer Description PPD file is corrupt Delete the PPD file from the following hard drive folder Library Printers PPDs Contents Resources lt lang gt lproj where lt lang gt is the two letter language code for the language that you are using Reinstall the software See the getting started guide for instructions The product name IP address or Rendezvous Bonjour host name does not appear in the product list in the Print Center or Printer Setup Utility Cause Solution The product might not be ready Make sure that the cables are connected correctly the product is on and the ready light is on If you are connecting through a USB or Ethernet hub try connecting directly to the computer or use a different port The wrong connection type might be selected Make sure that USB IP Printing or Rendezvous Bonjour is selected depending on the type of connection that exists between the product and the computer The wrong product name IP address or Rendezvous Bonjour host name is being used Print a configuration page in order to check the product name IP address or Rendezvous host name Verify that the name IP address or Rendezvous host name on the configuration page matches the product name IP address or Rendezvous host name in the Print Center or Printer Setup Utility The
230. ove any necklaces bracelets or other metal items before reaching into the inside of the product Type of jam Procedure AREA 1 See AREA 1 Clear jams in the output bin on page 202 ENWW Jams 201 Type of jam Procedure 13 XX YY JAM ABOVE TOP OUTPUT BIN 13 XX YY JAM IN TOP COVER AREA 2 13 XX YY FUSER AREA JAM 13 XX YY FUSER WRAP JAM 13 XX YY TRANSFER AND FUSER JAM AREA 4 13 XX YY JAM IN RIGHT DOOR See AREA 2 and AREA 3 Clear jams in the fuser area and the transfer area on page 204 See AREA 4 Clear jams in the duplex area on page 208 for the HP Color LaserJet CP6015dn x and xh models only AREA 5 13 XX YY JAM IN TRAY 2 13 XX YY TRANSFER AREA JAM See AREA 5 Clear jams in Tray 2 and the internal paper path on page 211 AREA 6 13 XX YY JAM IN TRAY 1 See AREA 6 Clear jams in Tray 1 on page 214 AREA 7 13 XX YY JAM IN TRAY 3 13 XX YY JAM IN TRAY 4 13 XX YY JAM IN TRAY 5 13 XX YY JAM IN LOWER RIGHT DOOR 13 XX YY JAM IN INPUT ACCESSORY See AREA 7 Clear jams in optional Trays 3 4 and 5 on page 219 AREA 8 13 XX YY JAM IN LEFT ACCESSORY 13 XX YY JAM INSIDE TOP DOOR See AREA 8 Clear jams in the optional finishing devices on page 222 AREA 1 Clear jams in the output bin 1 If jammed paper is visible in the output bin gently pull the paper to remove it 202 Chapter 12 Solve problems ENWW 2 Open the
231. ove back in menu selections as well as select numerical values when configuring the product Exit all menus by pressing Menu If no key is pressed for 60 seconds the product returns to the Ready state 14 Chapter2 Control panel ENWW Menu hierarchy The following tables list the hierarchies of each menu Open the menus ENWW Press Menu Press the up arrow A or down arrow V button to navigate the listings Press the checkmark button v to select the appropriate option The following top level menus are available SHOW ME HOW See Show Me How menu on page 16 for more information RETRIEVE JOB See Retrieve job menu on page 17 for more information INFORMATION See Information menu on page 18 for more information PAPER HANDLING See Paper handling menu on page 19 for more information CONFIGURE DEVICE See Configure device menu on page 20 for more information DIAGNOSTICS See Diagnostics menu on page 43 for more information SERVICE See Service menu on page 47 for more information Menu hierarchy 15 Show Me How menu The SHOW ME HOW menu prints a page that provides more information about the product To display Press Menu and then select SHOW ME HOW Item Explanation PRINT HELP GUIDE Prints a page that shows links to additional help on the Web 16 Chapter 2 Control panel ENWW Retrieve job menu The RETRIEVE JOB menu allows you to view listings of all stored jobs To d
232. own arrow V to highlight the required information and then press the checkmark button to print For more information about the available information pages see Information menu on page 18 138 Chapter 11 Manage and maintain the product ENWW HP Easy Printer Care Open the HP Easy Printer Care software Use one of the following methods to open the HP Easy Printer Care software e Onthe Start menu select Programs select Hewlett Packard select HP Easy Printer Care and then click Start HP Easy Printer Care Printer Care icon Double click the desktop icon In the Windows system tray in the lower right corner of the desktop double click the HP Easy HP Easy Printer Care software sections HP Easy Printer Care software can provide information about multiple HP products that are on your network as well as any products that are directly connected to your computer Some of the items that are in the following table might not be available for every product The Help button in the upper right corner of each page provides more detailed information about the options on that page Section Options Device List tab When you open the software this is the first page that appears NOTE To return to this page from any tab click My HP Printers in the left side of the window Devices list Shows the products that you can select NOTE The product information appears either in list form or as icons depending on
233. ows driver settings 55 drivers supported 51 software components 82 supported operating systems 50 universal print driver 52 Index 291 292 Index ENWW 2008 Hewlett Packard Development Company L P www hp com Q3931 90968
234. p com support cljcp6015 DATA RECEIVED To print last page press v Checkmark button The product is waiting for the command to print the last page Press the checkmark button w to print the last page DATE TIME YYYY MMMM DD HH MM To change press v Checkmark button To skip press STOP The current date and time set for the product Press the checkmark button w to set the date and time or press the stop button to skip setup Deleting private jobs The product is deleting a private stored job No action is necessary Deleting The product is currently deleting the stored job No action is necessary Device shutting down Device is shutting down No action is necessary EIO X disk initializing The specified EIO disk device is initializing No action is necessary EIO X disk is spinning up EIO disk device in slot X is spinning up its platter Jobs that require disk access must wait No action is necessary EIO X DISK NOT FUNCTIONAL For help press Help button The EIO disk in slot X is not working correctly 1 Turn product off 2 Remove disk from the slot indicated 3 Replace with new disk 4 Turn product on EIO DEVICE FAILURE To clear press w Checkmark button The specified device has failed Press the checkmark button w to clear EIO FILE OPERATION FAILED To clear press w Checkmark button A P
235. password 146 features 142 energy specifications 269 Enhanced I O card partnumber 258 envelope feeder specifications physical 267 envelopes jams 234 loading in tray 1 92 environment specifications 271 Environmental Product Stewardship Program 275 EPS files troubleshooting 252 erasing hard disk 146 error messages alphabetical list 180 e mail alerts 64 numerical list 180 types of 179 errors software 250 Ethernet cards 4 European Union waste disposal 277 Explorer versions supported embedded Web server 142 extended warranty 265 F features 2 3 File Upload Macintosh 64 firewall settings 39 Firmware Update Macintosh 64 firmware upgrading 170 first page use different paper 65 fonts EPS files troubleshooting 252 included 4 Upload Macintosh 64 formatter cover locating 6 formatter lights 236 fraud hotline 150 fuser cleaning 241 error messages 184 G gateway setting default 79 gateways 79 glossy paper supported 119 graphical display control panel 12 grayscale printing 131 H hard disk erasing 146 heartbeat LED 236 held jobs 113 help Show Me How menu 16 HP Customer Care 264 HP Easy Printer Care description 57 ENWW downloading 57 opening 139 options 139 supported browsers 57 supported operating systems 57 using 139 HP fraud hotline 150 HP Jetdirect print server firmware updates 173 installing 162 lights 236 models including 2 HP Jetdirect print servers installing 162 HP Printer
236. pliance is mandatory for products marketed in the United States The device is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside the device is completely confined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation A WARNING Using controls making adjustments or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation Canadian DOC regulations Complies with Canadian EMC Class B requirements Conforme la classe B des normes canadiennes de compatibilit lectromagn tiques CEM VCCI statement Japan coXxXiEI TEERAGEXMIESEEESEEXE6BEREOCCI OEXMEE I amp 3 22ABIBSSx EIE CS CORBIS RERRCHATS CE ZEMELTWETM CORBMNILAPTLEVAVRERICMRLT MASS BESS Ss EHOFCEMHVET Fy tk at HAS Io GE TIEL URRY RUELTERSU Power cord statement Japan N mlk AMSA TER A FE BSU SL ASA ERR I foo Ss cif RH A EMI statement Korea ENWW Safety statements 281 Laser statement for Finland LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP Color LaserJet CP6015 Series laserkirjoitin on kayttajan kannalta turvallinen luokan 1 laserlaite Normaalissa k yt ss kirjoittimen suojakotelointi est laser
237. ptional output accessory connected to the product Selects the output option for the test page You can send the test page to all output bins or only to a specific bin DUPLEX ON Determines whether the duplexer is included in the test ENWW Diagnostics menu 43 Item Sub item Values Description COPIES 1 Determines how many pages should be sent from the specified 10 source as part of the test 50 100 500 FINISHING PAPER PATH This item only appears if there is an TEST optional stapler stacker or booklet maker connected to the product Tests the paper handling features on the output accessory STACK DESTINATION BIN Sets up the options for testing the stapler stacker or booklet maker MEDIA SIZE paper path MEDIA TYPE After setting up all of the options select PRINT TEST PAGE to run COPIES the test DUPLEX PRINT TEST PAGE STAPLES FINISHING OPTIONS Sets up the options for testing the stapler stacker or booklet maker DESTINATION BIN stapling functions MEDIA SIZE After setting up all of the options select PRINT TEST PAGE to run MEDIA TYPE the test COPIES DUPLEX PRINT TEST PAGE BOOKLET MAKER booklet MEDIA SIZE Sets up the options for testing the maker only booklet making functions of the MEDIA TYPE booklet maker COPIES After setting up all of the options select PRINT TEST PAGE to run DUPLEX the test PRINT TEST PAGE MANUAL SENSOR TEST Performs tests to determine whether the paper path
238. r For more information on these options see Configure network settings on page 78 To display Press Menu select CONFIGURE DEVICE and then select I O Item Sub item Values Description VO TIMEOUT 15 SECONDS Allows you to set the product I O TIMEOUT in seconds Range 5 300 Use this setting to adjust timeout for the best performance If data from other ports appears in the middle of your print job increase the timeout value EMBEDDED JETDIRECT MENU See the next table for a list of options Table 2 1 Embedded Jetdirect and EIO X Jetdirect menus Item Sub item Values Description TCP IP ENABLE OFF OFF Disable the TCP IP protocol ON ON Enable the TCP IP protocol HOST NAME An alphanumeric string up to 32 characters used to identify the product This name is listed on the HP Jetdirect configuration page The default host name is NPIxxxxxx where xxxxxx is the last six digits of the LAN hardware MAC address IPV4 SETTINGS CONFIG METHOD Specifies the method that TCP IPv4 parameters will be configured on the HP Jetdirect print server e BOOTP Use BootP Bootstrap Protocol for automatic e DHCP configuration from a BootP server e AUTOIP Use DHCP Dynamic Host Configuration Protocol for automatic configuration from a DHCPv4 server If e MANUAL selected and a DHCP lease exists DHCP RELEASE and DHCP RENEW menus are available to set DHCP lease options Use Auto IP for automatic link
239. r left bin middle left bin lower left bin or lower booklet bin ACTION NOT CURRENTLY AVAILABLE FOR TRAY X TRAY SIZE CANNOT BE ANY SIZE ANY CUSTOM Canceling BAD DUPLEXER CONNECTION The user attempted to set the registration for a tray that is set to ANY SIZE or ANY CUSTOM Duplex registration is not available when the size is set to ANY SIZE or ANY CUSTOM The duplexer is not functioning correctly Configure the tray to a specific size and then set the registration for that tray Turn the product off then on If this message persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support cljcp6015 BAD OPTIONAL TRAY CONNECTION The optional tray is not connected 1 Turn product off 2 Remove and then reinstall optional tray or trays If error persists contact an HP authorized service or support provider See the HP support flyer or go to www hp com support cljcp6015 Calibrating Displays during calibration No action is necessary CALIBRATION RESET PENDING For help press Help button PROCESSING A calibration reset will occur when all jobs are processed To initiate the reset sooner cancel all jobs by pressing the STOP button CARD SLOT X NOT FUNCTIONAL For help press Help button The compact flash card in slot X is not working correctly Remove the card from the slot indicated and replac
240. rder a replacement print cartridge ORDER COLOR CARTRIDGE LESS THAN XXXX PAGES The identified cartridge is nearing the end of its useful life The product is ready and will continue for the estimated number of pages indicated Estimated pages remaining is based upon the historical page coverage of this product Order a replacement cartridge Printing can continue until the cartridge must be replaced ORDER COLOR DRUM The identified drum is nearing the end of its useful life Printing will continue until a supply needs to be replaced Order a replacement drum ORDER COLOR DRUM LESS THAN XXXX PAGES The identified drum is nearing the end of its useful life The product is ready and will continue for the estimated number of pages indicated Estimated pages remaining is based upon the historical page coverage of this product Order a replacement drum Printing can continue until the drum must be replaced ORDER FUSER KIT LESS THAN XXX PAGES For help press The fuser is near end of life The product is ready and will continue for the estimated number of pages indicated Printing will continue until a supply needs to be replaced Order a replacement fuser kit ORDER ROLLER KIT LESS THAN XXX PAGES The identified roller kit is nearing the end of its useful life The product is ready and will continue for the estimated number of pages indicated Estimated pages remaining is based upon
241. re that the front and back of the page are aligned 1 Press Menu 2 Press the down arrow to highlight CONFIGURE DEVICE and then press the checkmark button Y 3 Press the down arrow V to highlight PRINT QUALITY and then press the checkmark button v 4 Press the down arrow to highlight SET REGISTRATION and then press the checkmark button w 5 Press the down arrow V to highlight PRINT TEST PAGE and then press the checkmark button v 6 Follow the instructions on the test page to complete the adjustment 122 Chapter 8 Use product features ENWW 9 Print tasks e Cancel a print job e Use features in the Windows printer driver ENWW 123 Cancel a print job You can stop a print request by using the control panel or by using the software program For instructions about how to stop a print request from a computer on a network see the online Help for the specific network software amp NOTE Itcan take some time for all printing to clear after you have canceled a print job Stop the current print job from the control panel A Press STOP on the control panel Stop the current print job from the software program A dialog box will appear briefly on the screen giving you the option to cancel the print job If several requests have been sent to the device through your software they might be waiting in a print queue for example in Windows Print Manager See the software documentation for specific inst
242. red correctly Replace the paper in the trays Paper should be stored in the original packaging in a controlled environment Not all product packing material was removed Verify that the packing tape cardboard and plastic shipping locks have been removed from the product If the product still continues to jam contact HP Customer Support or your authorized HP service provider 200 Chapter 12 Solve problems ENWW Jam locations Use this illustration to identify locations of jams In addition instructions appear on the control panel to direct you to the location of jammed paper and how to clear it Ef NOTE Internal areas of the product that might need to be opened to clear jams have green handles or green labels Figure 12 1 Jam locations ay 1 AREA 1 Output bin area 2 AREA 2 Fuser area 3 AREA 3 Transfer area 4 AREA 4 Duplexing area for the HP Color LaserJet CP6015dn x and xh models only 5 AREA 5 Tray 2 pickup area 6 AREA 6 Tray 1 area 7 AREA 7 Optional Trays 3 4 and 5 8 AREA 8 Optional finishing device Clear jams When jam occurs a message appears on the control panel display that describes the location of the jam The following table lists the messages that can appear and provides links to the procedures for clearing the jam A WARNING To avoid electrical shock rem
243. red when printing to multiple printer models from a mobile Windows computer Select the correct printer driver for Windows 53 Priority for print settings Changes to print settings are prioritized depending on where the changes are made 999 E NOTE The names of commands and dialog boxes might vary depending on your software program e Page Setup dialog box Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed here override settings changed anywhere else e Printdialog box Click Print Print Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed in the Print dialog box have a lower priority and do not override changes made in the Page Setup dialog box e Printer Properties dialog box printer driver Click Properties in the Print dialog box to open the printer driver Settings changed in the Printer Properties dialog box do not override settings anywhere else in the printing software e Default printer driver settings The default printer driver settings determine the settings used in all print jobs unless settings are changed in the Page Setup Print or Printer Properties dialog boxes e Printer control panel settings Settings changed at the printer control panel have a lower priority than changes made anywhere else 54 Chapter 3 Software for Windows ENWW Change printer driver s
244. removed while the product was on Printing cannot continue 1 Turn power off 2 Verify output accessory bridge and output device is connected correctly 3 Turn power on To continue without the output accessory bridge turn power off attach a standard output tray and then turn power on If the message persists contact HP Support at www hp com support cljcp6015 OUTPUT ACCESSORY BRIDGE FAILURE For help press Help button The output accessory bridge has failed 1 Turn power off 2 Verify output accessory bridge is connected correctly 3 Turn power on If the message persists contact HP Support at www hp com support cljcp6015 Password or name is incorrect Please enter correct login The user name or password was typed incorrectly Retype the user name and password Paused To return to ready press STOP The product is paused and there are no error messages pending at the display The I O continues receiving data until memory is full Press the Stop key Performing COLOR BAND TEST The color band test is being performed No action is necessary Performing PAPER PATH TEST Please wait The product is performing a paper path test The product is in the process of clearing data No action is necessary No action is necessary PRINTING REPORT The product is generating the specified report The product will return to the online Ready state whe
245. ridges and paper Product Support Connects to the support site for the product from which you can search for help regarding various topics Show Me How Connects to information that demonstrates specific tasks for the product NOTE You must have Internet access in order to use any of these links If you use a dial up connection and did not connect when you first opened the embedded Web server you must connect before you can visit these Web sites Connecting might require that you close the embedded Web server and reopen it TEE 144 Chapter 11 Manage and maintain the product ENWW Use HP Web Jetadmin software ENWW dms HP Web Jetadmin is a Web based software solution for remotely installing monitoring and troubleshooting network connected peripherals The intuitive browser interface simplifies cross platform management of a wide range of devices including HP and non HP devices Management is proactive allowing network administrators the ability to resolve issues before users are affected Download this free enhanced management software at www hp com go webjetadmin software To obtain plug ins to HP Web Jetadmin click plug ins and then click the download link that is next to the name of the plug in that you want The HP Web Jetadmin software can automatically notify you when new plug ins are available On the Product Update page follow the directions to automatically connect to the HP Web site If installed on a host serv
246. rk button w To accept settings press the back arrow TRAY XX EMPTY TYPE SIZE The specified tray is empty and the current job does not need this tray to print Refill the tray at a convenient time TRAY XX OPEN For help press Help button The specified tray is open or not closed completely Close the tray Type Mismatch In Tray XX The specified tray contains a paper type that does not match the configured type The specified tray will not be used until this condition is addressed Printing can continue from other trays 1 Load the correct paper in the specified tray 2 Verify the type configuration Unable to store job A job cannot be stored because of a memory or configuration problem Install additional memory in the product Unauthorized supply in use The product is using a non HP supply If you believe you purchased a genuine HP supply go to www hp com go anticounterfeit Any product repair required as a result of using non HP or unauthorized supplies is not covered under warranty HP cannot ensure the accuracy or the availability of certain features USB ACCESSORY ERROR For help press Help button This message appears when a connected USB accessory draws too much power When this happens the ACC port is disabled and printing stops Printing can continue The USB device should be removed 198 Chapter 12 Solve problems ENWW Table
247. rmation between software programs and devices using a common definition that assures typical users will experience greatly improved color matching sRGB improves your ability to match colors between the product the computer monitor and other input devices scanner digital camera automatically without the need to become a color expert Print in four colors CMYK Cyan magenta yellow and black CMYK are the inks used by a printing press The process is often called four color printing CMYK data files are typically used by and originate from graphic arts printing and publishing environments The product will accept CMYK colors through the PS printer driver The product color rendering of CMYK is designed to provide rich saturated colors for text and graphics CMYK ink set emulation HP postscript level 3 emulation ENWW The product color rendering of CMYK can be made to emulate several standard offset press ink sets In some situations the CMYK color values in an image or document might not be suited to the product For example a document might be optimized for another product For best results the CMYK values Advanced color use 135 should be adapted to the HP Color LaserJet CP6015 Series Select the appropriate color input profile from the printer driver TrueCMYK Default CMYK HP CMYK technology produces optimal printing results for most printing jobs Specification for Web Offset Publications SWOP Common ink stand
248. roduct and clears any continuable errors that are associated with the halted job If the product is not printing a job pressing Stop pauses the product 2 Menu button Opens and closes menus 3 Display Shows status information menus help information and error messages 4 Back arrow button Navigates backward in nested menus 5 Up arrow A button Navigates menus and text and increases the values of numerical items in the display 6 Checkmark w button Makes selections resumes printing after continuable errors and overrides a non HP print cartridge 7 Down arrow V button Navigates menus and text and decreases the values of numerical items in the display 8 Numeric keypad Allows you to type numeric values for PINs and other numeric values 9 Help button Provides detailed information about product messages or menus 10 Attention light The Attention light indicates that the product has a condition that requires intervention Examples include an empty paper tray or an error message on the display 11 Data light The Data light indicates that the product is receiving data 12 Ready light The Ready light indicates that the product is ready to begin processing any job 12 Chapter2 Control panel ENWW Interpreting control panel indicator lights Indicator On Off Flashing Ready Product is online able to Product is offline or is turned Product is attempting to stop accept and process data off printing and
249. rrow 9 Load undetectable standard sized paper into Trays 2 3 4 and 5 ENWW The following undetectable standard sized media is supported in the 500 sheet trays e Executive JIS 8 5 x 13 e 12x 18 Trays 3 4 or 5 only e B4 ISO RA3 Trays 3 4 or 5 only Load paper and print media 95 e SRA3 Trays 3 4 or 5 only e B5 ISO e RA4 e SRA4 e 8K270x390 mm e 16K 195 x 270 mm e 8K 260 x 368 mm e 16K 184 x 260 mm e 8K273x 394 mm e 16K 197 x 273 mm A CAUTION Do not print envelopes or unsupported sizes of paper from the 500 sheet trays Print on these types of paper only from Tray 1 Do not overfill the input tray or open it while it is in use Doing so can cause paper jams Load custom size paper into Tray 2 3 4 or 5 To use custom media change the size setting on the control panel to CUSTOM and set the unit of measure X dimension and Y dimension See Configure a tray to match print job settings on page 99 for more information 1 Slide open the tray from the product 2 Load the print media as described in steps 2 through 4 of the Load detectable standard size media into Tray 2 3 4 or 5 section Then proceed to step 3 in this procedure 96 Chapter 7 Paper and print media ENWW 3 4 5 Slide the tray into the product The control panel shows the tray type and size configuration To specify custom dimensions or if the type is not correct press the checkmark button w when the
250. ructions about canceling a print request from the computer If a print job is waiting in a print queue computer memory or print spooler Windows 2000 or XP delete the print job there Click Start and then click Printers Double click the device icon to open the print spooler Select the print job that you want to cancel and then press Delete If the print job is not cancelled you might need to shut down and restart the computer 124 Chapter9 Print tasks ENWW Use features in the Windows printer driver Open the printer driver How dol Steps to perform Open the printer driver On the File menu in the software program click Print Select the printer and then click Properties or Preferences Get help for any printing option Click the symbol in the upper right corner of the printer driver and then click any item in the printer driver A pop up message displays that provides information about the item Or click Help to open the online Help Use printing shortcuts To perform the following tasks open the printer driver and click the Printing Shortcuts tab amp NOTE In previous HP printer drivers this feature was called Quick Sets How dol Steps to perform Use a printing shortcut Select one of the shortcuts and then click OK to print the job with the predefined settings Create a custom printing shortcut 8 Select an existing shortcut as a base b Select the print options for
251. ry Enhancement technology MEt automatically compresses data to use RAM more efficiently User interface Four line graphical display on the control panel An embedded Web server to gain access to support and order supplies for network connected products HP Easy Printer Care software a Web based status and troubleshooting tool Internet enabled supply ordering capabilities through HP Easy Printer Care software and embedded Web server Paper handling Input Tray 1 multipurpose tray A multipurpose tray for paper transparencies labels banner media envelopes and other paper types See Supported paper types on page 89 for a list of paper types The tray holds up to 100 sheets of paper 50 transparencies or 10 envelopes See Supported paper and print media sizes on page 85 Trays 2 3 4 and 5 500 sheet trays These trays automatically detect common paper sizes and allow printing on custom size paper Tray 2 supports up to 279 x 432 mm 11 x 17 inches and A3 paper sizes and Trays 3 4 and 5 support sizes up to 305 x 457 mm 12 x 18 inches and SRA3 See Supported paper and print media sizes on page 85 for a list of supported paper sizes For a list of supported paper types see Supported paper types on page 89 E Duplex printing Provides automatic two sided printing printing on both sides of the paper Not available on the HP Color LaserJet CP6015n model This model cannot be upgraded to auto d
252. s ee eeeeeeeeeee tee caaaaaeaaeeeeeeeeeeeeeeeettees 84 Supported paper and print media sizes 200 0022 see e cece ce eeeeeecece cece eee eeeeee cece caaaaaecaeeceeeeeeeeeeeseesecsaeaaeeaeeeeeees 85 Supported paper types Meet neret dn de tex Re Mdcataasweddeaitaasdaydeantanenahecaddansdahedsdasssaaentaanaandcies 89 Special paper or print media guidelines sss 91 Load paper and print media c tr ere Fe epe Fue oec ERES HEY ERE Ta a XXE RR ee XE RR E RRADON TRAE 92 Boe 92 i um EE 93 Load banner paper into Tray 1 ccececeeceeeeeeeeeeeeeeeeeceaaeaaeeaeeeeeeeeeeeeeeteeteees 93 Load Trays 2 3 4 or 5 ooo ccc cececeececeecececcee eee e ener eaa aa aa AE A E a Aaa E aaan a KKA E 93 Load standard sized paper into Trays 2 3 4 or 5 0 0 eee ceeeeceecceceeeeeeeeeeeeeeeeeeees 93 Load undetectable standard sized paper into Trays 2 3 4 and 5 95 Load custom size paper into Tray 2 3 4 or 5 ccc cccceceeeeeeeeeeeeeeeeecaeeeeeeeeeeeeees 96 Load large size paper into Tray 3 4 or 5 ssssssssssssse 97 COnfIguEe TRAYS iin eec idee aC exei pde e neck bdo ee ba a EA eeu M aerae aaa deed ra Me 99 Configure a tray when loading paper sse eee 99 Configure a tray to match print job settings ssssssnm 99 Configure a tray by using the Paper Handling menu sseeee 100 Automatic media type sensing auto sense mode
253. s is the factory default setting e UNLESS LOADED A message appears only if the multipurpose tray is empty PS DEFER MEDIA ENABLE DISABLED This option affects how paper is handled when printing from an Adobe PS print driver e ENABLED uses HP s paper handling model e DISABLED uses the Adobe PS paper handling model SIZE TYPE PROMPT DISPLAY DO NOT DISPLAY This option controls whether the tray configuration message appears whenever a tray is closed Two options are available e DISPLAY This option shows the tray configuration message when a tray is closed You can configure the tray settings directly from this message e DO NOT DISPLAY This option prevents the tray configuration message from automatically appearing USE ANOTHER TRAY ENABLE DISABLE This option turns on or off the control panel prompt to select another tray when the specified tray is empty Two options are available e ENABLE When this option is selected the user is prompted either to add paper to the selected tray or to choose a different tray This is the factory default setting e DISABLE When this option is selected the user is not given the option of selecting a different tray The device prompts the user to add paper to the tray that was initially selected DUPLEX BLANK PAGES AUTO YES This option controls how the device handles two sided jobs ENWW Configure device menu 29 Item Sub ite
254. s product provides a jam recovery feature that reprints jammed pages The following options are available e AUTO The product attempts to reprint jammed pages when sufficient memory is available e OFF The product does not attempt to reprint jammed pages Because no memory is used to store the most recent pages performance is optimal NOTE When using this option if the product runs out of paper and the job is being printed on both sides some pages can be lost e ON The product always reprints jammed pages Additional memory is allocated to store the last few pages printed This might cause overall performance to suffer Set the jam recovery feature 1 Press Menu 2 Press the down arrow V to highlight CONFIGURE DEVICE and press the checkmark button v 3 Press the down arrow V to highlight SYSTEM SETUP and press the checkmark button v 4 Press the down arrow V to highlight JAM RECOVERY and press the checkmark button v 5 Press the down arrow or up arrow V A to highlight the appropriate setting and press the checkmark button v 6 Press Menu to return to the READY state 230 Chapter 12 Solve problems ENWW Paper handling problems Use only paper that meets the specifications outlined in the HP LaserJet Printer Family Print Media Guide Product feeds multiple sheets Product feeds multiple sheets Cause Solution The input tray is overfilled Open the tray and verify that the Remove excess pap
255. s the down arrow V to highlight CONFIGURE DEVICE and then press the checkmark button vw 3 Press the down arrow Y to highlight I O and then press checkmark button v 4 Press the down arrow V to highlight EMBEDDED JETDIRECT MENU and then press the checkmark button v 5 Press the down arrow V to highlight LINK SPEED and then press the checkmark button v 6 Select the appropriate link speed and then press the checkmark button v Heartbeat LED The heartbeat LED indicates that the formatter is functioning correctly While the product is initializing after you turn it on the LED blinks rapidly and then turns off When the product has finished the initialization sequence the heartbeat LED pulses on and off If the heartbeat LED is off the formatter might have a problem Contact an HP authorized service or support provider See the HP support flyer or go to www hp com go cljcp6015 firmware 236 Chapter 12 Solve problems ENWW Solve image quality problems This section helps you define print quality problems and what to do to correct them Often print quality problems can be handled easily by making sure that the product is properly maintained using paper that meets HP specifications or running a cleaning page Example print quality problems Some print quality problems arise from use of inappropriate paper Use paper that meets HP paper specifications The surface of the paper is too rough Use paper that meets HP paper speci
256. sateen p syn laitteen ulkopuolelle Laitteen turvallisuusluokka on m ritetty standardin EN 60825 1 1994 mukaisesti VAROITUS Laitteen k ytt minen muulla kuin k ytt ohjeessa mainitulla tavalla saattaa altistaa k ytt j n turvallisuusluokan 1 ylitt v lle n kym tt m lle lasers teilylle VARNING Om apparaten anv nds p annat s tt n i bruksanvisning specificerats kan anv ndaren uts ttas f r osynlig laserstr lning som verskrider gr nsen f r laserklass 1 HUOLTO HP Color LaserJet CP6015 Series kirjoittimen sis ll ei ole k ytt j n huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil T llaiseksi huoltotoimenpiteeksi ei katsota v riainekasetin vaihtamista paperiradan puhdistusta tai muita k ytt j n k sikirjassa lueteltuja k ytt j n teht v ksi tarkoitettuja yll pitotoimia jotka voidaan suorittaa ilman erikoisty kaluja VARO Mik li kirjoittimen suojakotelo avataan olet alttiina n kym tt m lle lasers teilylle laitteen ollessa toiminnassa l katso s teeseen VARNING Om laserprinterns skyddsh lje ppnas d apparaten r i funktion uts ttas anv ndaren f r osynlig laserstr lning Betrakta ej str len Tiedot laitteessa k ytett v n laserdiodin s teilyominaisuuksista Aallonpituus 785 800 nm Teho 5 mW Luokan 3B laser 282 Appendix D Regulatory information ENWW Substances Table China AeA AR ter d
257. se the Apple PostScript printer driver that comes with the computer Remove software from Macintosh operating systems To remove the software from a Macintosh computer drag the PPD files to the trash can Priority for print settings for Macintosh Changes to print settings are prioritized depending on where the changes are made amp NOTE The names of commands and dialog boxes might vary depending on your software program Page Setup dialog box Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed here might override settings changed anywhere else Print dialog box Click Print Print Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed in the Print dialog box have a lower priority and do not override changes made in the Page Setup dialog box Default printer driver settings The default printer driver settings determine the settings used in all print jobs unless settings are changed in the Page Setup Print or Printer Properties dialog boxes Printer control panel settings Settings changed at the printer control panel have a lower priority than changes made anywhere else Change printer driver settings for Macintosh Change the settings for all print jobs Change the default settings for all Change the product configuration until the software program is closed print jobs settings
258. seated into the product s RJ45 connector Make sure that the Link LED on the formatter is lit See Understand lights on the formatter on page 236 Make sure that the I O card is ready Print a configuration page see Information pages on page 138 If an HP Jetdirect print server is installed printing a configuration page also prints a second page that shows the network settings and status NOTE The HP Jetdirect print server supports various network protocols TCP IP IPX SPX Novell NetWare AppleTalk and DCL LLC Make sure that the correct protocols and network parameters are set correctly On the HP Jetdirect configuration page verify the following items for your protocol o Under HP Jetdirect Configuration the status is I O Card Ready o Protocol status is Ready A AnlP address is listed o The configuration method Config by is listed correctly See the network administrator if you are not sure which method is correct Try printing the job from another computer To verify that a product works with a computer use a USB cable to connectit directly to a computer You will have to reinstall the printing software Print a document from a program that has printed correctly in the past If this works a problem with the network might exist Contact your network administrator for assistance 248 Chapter 12 Solve problems ENWW Verify communication over the network ENWW If the HP Jetdirect configuration page
259. sensors are operating correctly MANUAL SENSOR TEST Performs additional tests to 2 determine whether the paper path sensors are operating correctly COMPONENT TEST TRANSFER MOTORS Activate individual parts independently to isolate noise BELT ONLY leaking and other hardware IMAGE DRUM MOTORS issues 44 Chapter 2 Control panel ENWW Item Sub item Values Description BLACK LASER SCANNER CYAN LASER SCANNER MAGENTA LASER SCANNER YELLOW LASER SCANNER FUSER MOTOR FUSER PRESSURE RELEASE MOTOR BLACK ALIENATION MOTOR CYAN ALIENATION MOTOR MAGENTA ALIENATION MOTOR YELLOW ALIENATION MOTOR ITB CONTACT ALIENATION PAPER TRANSPORT MOTOR TRAY 1 PICKUP SOLENOID TRAY 2 PICKUP MOTOR TRAY 2 PICKUP SOLENOID TRAY 3 PICKUP MOTOR TRAY 3 PICKUP SOLENOID TRAY 4 PICKUP MOTOR TRAY 4 PICKUP SOLENOID TRAY 5 PICKUP MOTOR TRAY 5 PICKUP SOLENOID DUPLEXER REVERSE MOTOR DUPLEXER REFEED MOTOR REPEAT ONCE default CONTINUOUS Allows the user to specify the number of times the device sequences To terminate the test at any time the user can press Stop PRINT STOP TEST COLOR BAND TEST Range is 0 60 000 milliseconds The default is 0 PRINT TEST PAGE Isolates print quality faults more accurately by stopping the product in mid print cycle which allows you to see where the image begins to degrade This causes a jam message that might need to be manually cleared A service
260. ses the first page only other than transparencies for which is senses every page All trays 1 5 have this capability When TRANSPARENCY ONLY is selected the product recognizes only overhead transparency and non overhead transparency types TRAY lt X gt SENSING FULL SENSING EXPANDED SENSING TRANSPARENCY ONLY Sets the sensing option for Tray 2 and optional Trays 3 4 and 5 for paper types using AUTO SENSE mode When EXPANDED SENSING is selected the product recognizes plain paper glossy paper tough paper and transparencies When TRANSPARENCY ONLY is selected the product recognizes only overhead transparency and non overhead transparency types ADJUST PAPER TYPES e TYPE List of paper types Sometimes you may need to adjust the product for a particular paper type or environment in order to improve print quality To override the factory default print mode settings for a specific paper type select it and apply any of the three adjustments described below In addition you can map non HP media types to a different print mode although this is not recommended BEST GLOSS MODE OFF default ON Turn this setting ON to maintain stable gloss mode performance This setting decreases the print speed RESISTANCE MODE NORMAL default UP DOWN NORMAL is the default setting The UP setting raises the secondary transfer bias Use this setting if you are seeing faded images or s
261. sfer access panel and open the panel QURE i 8 i 4 ail h a aw M COSI 3 218 Chapter 12 Solve problems ENWW 5 Close the right door Il D Il I at Ae p AREA 7 Clear jams in optional Trays 3 4 and 5 1 Open the right door 2 f paper is visible in the paper input area gently pull the jammed paper up to remove it ENWW Jams 219 3 Close the right door 220 Chapter 12 Solve problems ENWW 6 Open the tray that is indica
262. sizes A3 A4 A4 rotated A5 B4 B5 Ledger Legal Letter Letter rotated Statement Two operation modes Mailbox Mode assigns each bin to a user or group of users and Stacker Mode uses both output bins for all print jobs when the top bin is full jobs are routed to the next bin Stapler Built in stapler staples jobs up to 50 sheets in size Pages can be stapled in one position at the front in one position at the back or at two positions at the side or top Large capacity output bins The stacker has three bins two 1000 sheet bins and one bin that can hold up to 25 saddle stitched booklets Accessory walkaround Figure 7 1 3 bin stapler stacker accessory T y V NUT Tt JE T 1 Output bins 2 Front door 3 Stapler unit 4 Top cover 5 Connection cable ENWW Choose an output location 103 Figure 7 2 3 bin stapler stacker accessory dimensions ul ggg uu 6 YOLL J Oo A926 ran E VA pas uo NN Figure 7 3 Booklet maker finisher accessory mies D E hele ee a us SA RE ON AN W 3 E b K Booklet output
263. ssages 186 Macintosh settings 64 Show Me How menu 16 browser requirements embedded Web server 142 buffer overflow errors 182 buttons control panel locating 12 C cabinet stand specifications physical 267 cable USB part number 258 cables USB troubleshooting 247 Canadian DOC regulations 281 canceling printing 124 canceling a print request 124 capacity 3 bin mailbox 4 output bins 4 stapler stacker 4 cartridges non HP 150 ordering through embedded Web server 144 recycling 275 storage 150 warranty 261 cartridges print error messages 189 Macintosh status 68 partnumbers 257 chosen personality not available 187 cleaning device 169 exterior 169 fuser 241 cleaning page printing 241 clock error message 180 setting 148 color adjusting 130 CMYK ink set emulation 135 edge control 130 four color printing 135 halftone options 130 HP ImageREt 4800 135 neutral grays 131 Pantone matching 134 printed vs monitor 133 printing colorsamples 133 printing in grayscale 131 sample book matching 133 sRGB 135 using 129 color options 127 Color tab settings 68 colored text print as black 128 configuration page Macintosh 64 configurations models 2 configure device menu 20 connectivity network utilities 82 USB 72 connectivity features 4 contracts maintenance 265 control panel buttons 12 I O menu 36 lights 12 13 locating 6 Index 285 locking menus 147 menus 14 15 messages alphabetical list 180 messages numeri
264. sseennsclladeaccnsecsdeuzsdadedsatadascwaasensdaaceendenavend devduaaaaedendicaaiaaadenmdcandeaneats 15 Show Me HOW MON TM 16 Retrieve JOD Menu ots eset wed ce aeree ree e ree EAEE EAEEREN ENEE ERAEN tee EEEE ERE EE ae 17 Informatori MENU P 18 Paper handling MON E 19 Configuredevice Ieri coe rore ae e Eae e ERREUR ze tuadedacenntjacets debs dpa det e ER exe PER E ERE RR Rede 20 Printing MOA reitera tre epo e ap exe a ed UE Lee E e Pat 20 PCL sub menu sssssssesssseseeeeeeneen nnne nennen ener nnn nene nenne nennen 20 usen n 22 System solup ManU cec i ence es beca bay dd gv dd vpn ce d dex pv deve 27 Output Setup MENU E EEEn 33 VO MEM e ea 36 Resets ImOnl eden eL eee ieee etal adil aia Mand 41 Dia gno tiee MeNi scfsi 25 5 5fais ads cess ieles eae viesiwesadeudise ce heavusialeae secu segaage dens ecae deueeee ad aunagese sy acceded auendersenedeass 43 ENWW iii Semice MOM RT UU METTE 47 3 Software for Windows Supported operating systems for Windows ssssssssssssssseeeeenene ennemis 50 Supported printer drivers for Windows ssssssssssssssesseeeee enne eene nennen nnne 51 HP Universal Print Driver UPD 1 eiie rere triace etie ead erret tenor tree epar e RR ERED rera E 52 UPD installation modes ssssssssseseeee eere nm em en nnne n nennen nennen nennen 52 Select the
265. sssssseene eene 259 Print cartridge and image drum limited warranty statement ssssesse 261 Color LaserJet Fuser Kit Transfer Kit and Roller Kit Limited Warranty Statement 262 Customer self repair warranty service ssssssesssssseneeeeen eene nennen nnn 263 CUSTOMER SUPPONE ee EE 264 Availability of support and service ssssssssseseeeeneer em ne eI enne nn nennen nennen nennen 265 HP maintenance agreements 1 rte adadat ree Eat resa e eRR LO de EYE RRR EO de ents diesen SERRA eee YR ABA ee eines 265 On site service agreements cci ete cd ps v ace xad e ek dud e a buzz ey etu deed 265 Priority onsite ServiCo oae be e tee le ct eO Ra e eere Erden du Medus D Ma REETA VEREEN TEREN 265 Next day OnSite Service oiii e tte et E ee Ee teta a eerta ae E nae 265 Weekly volume on site service sssssss mmm mmm rennen 265 Appendix C Product specifications Physical specifications sssssssssssseeeene ene eene nnn rrr enne nen en nennen nnns 268 Electrical specifications sssssssssssssssssssssssssseesene enne en enne rterrtertr sns nene n nennen 269 Acoustic SPECINICATIONS 2 cte eate een die da n deu t ura dran ez dde aie d RN a 270 Environmental specifications ssssssssssssssssssssseenereeneneen nennen nenne emen mr nnne n nnns 271 Appendix D Regulatory information eie Tm 274 Environmental prod
266. st in tray 1 You must print the second side from tray 1 If prompted press the appropriate control panel button to continue Set the stapling options If a finishing device that has a stapler is installed you can staple documents 1 2 3 ENWW On the File menu click Print Open the Finishing menu In the Stapling Options drop down list select the stapling option that you want to use Use features in the Macintosh printer driver 67 Store jobs You can store jobs on the product so you can print them at any time You can share stored jobs with other users or you can make them private 1 On the File menu click Print 2 Open the Job Storage menu 3 In the Job Storage drop down list select the type of stored job 4 For the Stored Job Private Job and Private Stored Job types of stored jobs enter a name for the stored job in the box next to Job Name Select which option to use if another stored job already has that name e Use Job Name 1 99 appends a unique number to the end of the job name e Replace Existing File overwrites the existing stored job with the new one 5 If you selected Stored Job or Private Job in step 3 type a 4 digit number in the box next to PIN To Print 0000 9999 When other people attempt to print this job the product prompts them to enter this PIN number Set the color options Use the Color Options pop up menu to control how colors are interpreted and printed from software
267. t 82mm 94mm 144mm 148mm 36 mm Developer roller in an image drum The print quality defect will be in one of the four image drums image drum 40 mm 50 mm Charge roller in an image drum The print quality defect will be spots or dots sometimes caused when feeding labels and will be in one of the four image drums image drum Transfer 1 roller in the transfer unit transfer kit 71 mm Transfer 2 roller in the roller kit transfer kit 82 mm Tension in the transfer unit transfer kit 94 mm Image drum The print quality defect will be in one of the four image drums image drum 238 Chapter 12 Solve problems ENWW 144 mm Pressure roller in the fuser fuser kit 148 mm Fusing roller in the fuser fuser kit To identify if the image drum is the problem insert an image drum from another HP Color LaserJet CP6015 series if one is available before ordering a new image drum If the defect repeats at 94 0 mm 3 75 inch intervals try replacing the image drum before replacing the fuser Overhead transparency defects Overhead transparencies might display any of the image quality problems that any other type of paper could display as well as defects specific to transparencies In addition because transparencies are pliable while in the print path they are subject to being marked by the paper handling components Ef NOTE Allow transparencies to
268. t at www hp com support cljcp6015 and provide them with this error code e If the event is a 54 0E 02 MEDIA SENSOR event you need to replace the product transfer kit Contact HP Support at www hp com support cljcp60 15 and provide them with this error code e l ftheeventis a 54 0E 03 MEDIA SENSOR event you need to clean the registration second transfer assembly and the media sensor using the following procedure 242 Chapter 12 Solve problems ENWW Clean the registration second transfer assembly 1 Open the right door 2 d 3 ENWW Solve image quality problems 243 4 Clean the media sensor with the cleaning brush 244 Chapter 12 Solve problems ENWW Use manual print modes ENWW Try the following manual print modes to see if they solve the image quality problems These options can be found in the Optimize sub menu under the control panel Print Quality menu See Print Quality menu on page 22 PAPER CURL The REDUCED sett
269. t your USER NAME and then press the checkmark button vw 4 Press the down arrow V to highlight a JOB NAME and then press the checkmark button v 116 Chapter 8 Use product features ENWW 5 Press the down arrow V to highlight DELETE and then press the checkmark button v 6 Press the checkmark button to delete the job Use the stored job feature You can save a print job to the product hard disk without printing it You can then print the job at any time at the product control panel For example you might want to download a personnel form calendar time sheet or accounting form that other users can print when they need it Create a stored print job In the driver select the Stored Job option and then type a user name and job name The job does not print until someone requests it at the device control panel See Print a stored job on page 117 Print a stored job 1 Press Menu 2 Press the down arrow Y to highlight RETRIEVE JOB and then press the checkmark button v 3 Press the down arrow V to highlight your USER NAME and then press the checkmark button Y 4 Press the down arrow V to highlight a JOB NAME and then press the checkmark button v PRINT is highlighted 5 Press the checkmark button to select PRINT 6 Ifa PIN was used use the keypad on the control panel to type in the PIN and then press the checkmark button 7 Press the up arrow or down arrow A V to select the number of copies 8 Press
270. tain a pattern or a high level of detail Choose this option when sharp edges and details are top priority 130 Chapter 10 Use color ENWW amp NOTE Some software programs convert text or graphics to bitmap images In these cases setting the color options for photographs also affects how text and graphics appear Neutral Grays The Neutral Grays setting determines the method used for creating gray colors that are used in text graphics and photographs Two values are available for the Neutral Grays setting Black Only generates neutral colors grays and black using only black toner This guarantees neutral colors without a color cast 4 Color generates neutral colors grays and black by combining all four toner colors This method produces smoother gradients and transitions to non neutral colors and it produces the darkest black Print in grayscale Use grayscale printing to print documents in black and shades of gray For Windows select the Print in Grayscale option For Macintosh select the Print Color as Gray option Restrict color use This product includes a RESTRICT COLOR setting A network administrator can use the setting to restrict user access to the color printing in order to conserve color toner If you are unable to print in color see your network administrator Restrict color printing 1 2 6 Press Menu Press the down arrow V to highlight CONFIGURE DEVICE and then press the checkmark button
271. tain the product ENWW The product uses four colors and has a different image drums for each color black K magenta M cyan C and yellow Y Replace an image drum when the control panel displays REPLACE COLOR DRUM message The control panel display also indicates the color that should be replaced if a genuine HP cartridge is currently installed Replacement instructions are included in the image drum box Ef NOTE lftoner gets on clothing wipe it off with a dry cloth and wash the clothes in cold water Hot water sets toner into fabric NOTE Information about recycling used image drums is on the image drum box Replace image drums 1 Grasp the grips on the sides of the front door and pull down to open 2 With one hand lift and slowly pull the used image drum out of the product while supporting the image drum with your other hand amp NOTE If reusing the same image drum do not touch the green cylinder on the bottom of the drum because it can damage the drum 3 Store the used image drum in a protective bag Information about recycling used image drums is on the image drum box 4 Remove additional image drums in the same manner ENWW Replace supplies 155 5 Remove the new image drum from its protective bag Ef NOTE Store protective bag in a secure place
272. tal product stewardship program 277 For more information To obtain information about these environmental topics Visit www hp com go environment or www hp com hpinfo globalcitizenship environment Product environmental profile sheet for this and many related HP products HP s commitment to the environment HP s environmental management system HP s end of life product return and recycling program Material Safety Data Sheets 278 Appendix D Regulatory information ENWW Declaration of Conformity Declaration of Conformity according to ISO IEC 17050 1 and EN 17050 1 Manufacturer s Name Hewlett Packard Company DoC BOISB 0601 00 rel 1 0 Manufacturer s Address 11311 Chinden Boulevard Boise Idaho 83714 1021 USA declares that the product Product Name HP Color LaserJet CP6015 series Accessories CB 473A 1x500 sheet input tray stand CB474A 3x500 sheet input tray stand Q6999A HP Booklet Maker Finisher Accessory Q6998A 3 Bin Stapler Stacker Accessory Regulatory Model Number BOISB 0601 00 Product Options ALL Toner Cartridges Image Drums CB380A CB381A CB382A CB383A CB384A CB385A CB386A CB387A conforms to the following Product Specifications Safety IEC 60950 1 2001 EN60950 1 2001 A11 IEC 60825 1 1993 A1 A2 EN 60825 1 1994 A1 A2 Class 1 Laser LED Product GB4943 2001 EMC CISPR 22 2005 EN 55022 2006 Class B EN 61000 3 2 2000 A2 EN 61000 3 3 1995 A1 EN 55024 199
273. te a stored print JOD ecole doe e Erde de MER Posee Mei pesas Menus 117 Print a stored job oeeie ianari anaE EEA AEAEE NEAKEN ARA 117 Delete a stored Job iet eid 117 vi ENWW Banner Printing P eens eae andes 118 Print banners fom Tay 1 cud prete rt reser dut rer teu phe eh n ade prag bed entes 118 Print photos or marketing material sssssseseennee enne nennen nennen nnns 119 Supported glossy paper ssssssssssssessssseseeeeenee eere ene ener nennen nennen ns 119 Configure the paper tray en ie e Een E e RR Ede EY ERR RR RETE uz Ead 119 Configure the driver settings esssssssessseeenneemeeneenemeen nennen 120 Print weatherproof maps and outdoor signs sssssssssssssseeeen nennen 121 Supported touglr papel ce rere i i ERER NER RARE RARE TE FURY a 121 Configure the papar tay 2 oett xeu ze e Yea dex undue dex ud 121 Configure the driver settings reete hit natn hne den nnn 121 Set the duplex alignment cree teet ree de e Le a MdL e E RR ERR 122 9 Print tasks Cancel a print Job user tret dene ten rn teed ga e e t paced aue 124 Stop the current print job from the control panel sssssssssseeeeeeree 124 Stop the current print job from the software program sse 124 Use features in the Windows printer driver ssssssssssesesesseeenneeenn enne 125 Open the printer driver
274. ted in the control panel message and make sure that the paper is stacked correctly T 8 ENWW Jams 221 AREA 8 Clear jams in the optional finishing devices Clear jams in the output accessory bridge 1 Lift the latch on the top cover of the output accessory bridge and open the top cover 2 Gently pull the jammed paper to remove it TS z A 3 Close the top cover of the output accessory bridge Clear jams in the sorter area 1 Lift the latch on the top cover of the finishing device and open the top cover Ef NOTE Opening the top cover releases pressure on the output bin rollers ii Ned N 222 Chapter 12 Solve problems ENWW 2 Remove jammed paper from the output bin or from the inside of the finishing device 3 Close the top cover of the finishing device ENWW Jams 223 4 Lift the swing guide panel in the output bin If you can see any jammed paper gently pull it out Clear jams in the booklet maker 1 If the paper is visible in the booklet output bin gentl
275. ted paper types on page 89 Paper handling problems 233 Envelopes jam or will not feed in the product Envelopes jam or will not feed in the product Cause Solution Envelopes are loaded in an unsupported tray Only Tray 1 can Load envelopes into Tray 1 feed envelopes Envelopes are curled or damaged Try using different envelopes Store envelopes in a controlled environment Envelopes are sealing because the moisture content is too Try using different envelopes Store envelopes in a controlled high environment Envelope orientation is incorrect Verify that the envelope is loaded correctly This product does not support the envelopes being used Refer to the HP LaserJet Printer Family Print Media Guide Tray 1 is configured for a size other than envelopes Configure Tray 1 size for envelopes Output is curled or wrinkled Output is curled or wrinkled Cause Solution Paper does not meet the specifications for this product Use only paper that meets the HP paper specifications for this product Paper is damaged or in poor condition Remove paper from the input tray and load paper that is in good condition Product speed needs to be reduced Set the PAPER CURL option in the Print Quality menu to REDUCED to decrease full speed to 10 ppm instead of 40 ppm and 3 4 speed to 7 5 ppm instead of 30 ppm Product is operating in an excessively humid environment Verify that the print
276. tempts to use a corrupt accessory there is a high probability it will jam Resend upgrade The firmware upgrade was not completed successfully Attempt upgrade again Restoring The product is restoring settings This message is displayed during the execution of arestore action such as RESTORE COLOR VALUES No action is necessary Restoring factory settings The product is restoring factory settings No action is necessary Restoring ACCESSORY The product is restoring external accessory settings in response to a user request No action is necessary RFU LOAD ERROR SEND FULL RFU ON lt X gt PORT An error has occurred during a firmware upgrade If the message persists contact HP Support at www hp com support cljcp6015 ROM DISK DEVICE FAILURE To clear press v Checkmark button The specified device has failed Press the checkmark button w to clear ROM DISK FILE OPERATION FAILED To clear press v Checkmark button A PJL file system command attempted to perform an illogical operation Press the checkmark button w to clear ROM DISK FILE SYSTEM IS FULL To clear press v Checkmark button A PJL file system command could not store something on the file system because the file system was full Press the checkmark button w to clear ROM DISK IS WRITE PROTECTED To clear press w Checkmark button The file system device is protected and no
277. ter changing external device modes The user has exited Diagnostics A new formatter has been installed with an old engine or a new engine has been installed with an old formatter WAITING FOR TRAY XX TO LIFT The specified tray is lifting paper for feeding No action is necessary WARMING UP Product is coming out of powersave mode No action is necessary i s sn m nr Hn nm tt m sQ PM P noxcl ENWW Control panel messages 199 Jams Common causes of jams The product is jammed Cause The paper does not meet specifications Solution Use only paper that meets HP specifications See Supported paper and print media sizes on page 85 A component is installed incorrectly Verify that the transfer belt and transfer roller are correctly installed You are using paper that has already passed through a product or copier Do not use paper that has been previously printed on or copied An input tray is loaded incorrectly The paper is skewed Remove any excess paper from the input tray Make sure that the stack is below the maximum stack height mark in the tray See Load paper and print media on page 92 The input tray guides are not adjusted correctly Adjust them so they hold the stack firmly in place without bending it The paper is binding or sticking
278. th the product To display Press Menu and then select DIAGNOSTICS Item Sub item Values Description PRINT EVENT LOG Prints a report containing the last 50 entries in the product s event log starting with the most recent SHOW EVENT LOG Displays the last 50 events starting with the most recent PQ TROUBLESHOOTING Prints a page that includes instructions pages for each color a demo page and a configuration page These pages can help isolate print quality problems PRINT DIAGNOSTICS PAGE Prints a page that can assist in diagnosing product problems DISABLE CARTRIDGE CHECK This item allows you to remove a print cartridge to help determine which cartridge is the source of a problem PAPER PATH SENSORS Performs a test on each of the product s sensors to determine if they are working correctly and displays the status of each sensor PAPER PATH TEST Tests the paper handling features of the product such as the configuration of the trays PRINT TEST PAGE Generates a page for testing the paper handling features You must define the path for the test in order to test specific paper paths SOURCE ALL TRAYS TRAY 1 TRAY 2 Additional trays are shown if applicable Specifies whether the test page is printed from all trays or from a specific tray DESTINATION ALL BINS Additional bins are shown if applicable Appears if there is an o
279. the roller kit press the checkmark button w Replace roller kit 1 Open the right door 2 Open the transfer access panel 3 Replace roller kit 4 Close the transfer access panel 5 Close the right door REPLACE SUPPLIES For status press v Checkmark button REPLACE SUPPLIES To continue press v Checkmark button Two or more supplies are out and need to be replaced Pages remaining for at least two supplies have reached the low threshold The product was set to stop printing when a supply needs to be ordered Press the checkmark button w to see which supplies need to be replaced Press the checkmark button w to continue until the supply reaches the end of life REPLACE SUPPLIES OVERRIDE IN USE REPLACE SUPPLIES Using black only The product is set to continue printing even though a supply has reached end of life CAUTION Using the Override mode can result in unsatisfactory print quality HP recommends replacing the supply when the REPLACE SUPPLIES OVERRIDE IN USE message appears The HP Supplies Premium Protection Warranty coverage ends when a supply is used in Override mode A color supply or supplies has reached the out condition and the COLOR SUPPLY OUT menu item is set to AUTOCONTINUE BLACK Press the down arrow V to see step by step information No user input is required for printing to continue Printing continues in black For color printing replace the needed color pr
280. the Macintosh printer driver Print Create and use printing presets in Macintosh Use printing presets to save the current printer driver settings for reuse Create a printing preset 1 On the File menu click Print 2 Select the driver 3 Select the print settings 4 Inthe Presets box click Save As and type a name for the preset 5 Click OK Use printing presets 1 On the File menu click Print 2 Select the driver 3 Inthe Presets box select the printing preset that you want to use Ef NOTE To use printer driver default settings select Standard Resize documents or print on a custom paper size You can scale a document to fit on a different size of paper 1 On the File menu click Print 2 Open the Paper Handling menu 3 Inthe area for Destination Paper Size select Scale to fit paper size and then select the size from the drop down list 4 If you want to use only paper that is smaller than the document select Scale down only Print a cover page You can print a separate cover page for your document that includes a message such as Confidential 1 On the File menu click Print 2 Select the driver 3 Open the Cover Page menu and then select whether to print the cover page Before Document or After Document 4 Inthe Cover Page Type menu select the message that you want to print on the cover page amp NOTE To print a blank cover page select Standard as the Cover Page Type E
281. the URL you can bookmark it so that you can return to it quickly in the future 2 The embedded Web server has the following tabs that contain settings and information about the product e Information tab e Settings tab e Networking tab See Embedded Web server sections on page 143 for more information about each tab 142 Chapter 11 Manage and maintain the product ENWW Embedded Web server sections Tab or section Options Information tab Provides product status and configuration information Device Status Shows the product status and shows the life remaining of HP supplies with 0 indicating that a supply is empty The page also shows the type and size of print paper set for each tray To change the default settings click Change Settings Configuration Page Shows the information found on the configuration page Supplies Status Shows the life remaining of HP supplies with 0 percent indicating that a supply is empty This page also provides supplies part numbers To order new supplies click Shop for Supplies in the Other Links area on the left side of the window Event log Shows a list of all product events and errors Usage page Shows a summary of the number of pages the product has printed grouped by size and type Diagnostics page Allows you to name the product show the company name assign an asset number to the product and name the primary contact who manages the product An HP authorized s
282. the historical page coverage of this product Order a replacement roller kit 192 Chapter 12 Solve problems ENWW Table 12 1 Control panel messages continued Control panel message Description Recommended action ORDER STAPLE CARTRIDGE To continue press v Checkmark button ORDER SUPPLIES The staple cartridge has reached the low threshold Printing and stapling will continue until the staples need to be replaced More than one supply needs to be replaced or is nearing the end of its useful life Order a staple cartridge Press the checkmark button w to continue printing Order the necessary supplies ORDER TRANSFER KIT The transfer kit is near end of life Printing can continue Order a replacement transfer kit ORDER TRANSFER KIT LESS THAN XXX PAGES For help press Help button The transfer unit is near end of life The product is ready and will continue printing for the estimated number of pages Pages remaining for this supply have reached the low threshold Printing will continue until a supply needs to be replaced OUTPUT ACCESSORY BRIDGE ATTACHED To continue turn power off then on The output accessory bridge was attached while the product was on Printing cannot continue 1 Turn the product off 2 Attach the output device 3 Turn the product on OUTPUT ACCESSORY BRIDGE DISCONNECTED For help press Help button The output accessory bridge was
283. the setting for the View as option The information on this tab includes current alerts for the product If you click a product in the list the HP Easy Printer Care opens the Overview tab for that product Compatible Printers Find Other Printers window Add more products to the My HP Printers list Overview tab Contains basic status information for the device Provides a list of all the HP products that support HP Easy Printer Care software Click the Find Other Printers link in the Devices list to open the Find Other Printers window The Find Other Printers window provides a utility that detects other network printers so that you can add them to the My HP Printers list and then monitor those products from your computer Device Status section This section shows product identification information and the product status It indicates product alert conditions such as an empty print cartridge After you correct a problem with the product click the refresh button in the upper right corner of the window to update the status Supplies Status section Shows detailed supplies status such as the percentage of toner remaining in the print cartridge and the status of the paper that is loaded in each tray Supplies Details link Opens the supplies status page to view more detailed information about product supplies ordering information and recycling information ENWW HP Easy Printer Care 139 Options Section Support
284. tinue with this print cartridge 10 91 00 PRINT CARTRIDGE ERROR For help press Help button REPLACE BLACK PRINT CARTRIDGE To continue turn off then on The black print cartridge is defective and needs to be replaced Please record message and contact support After replacing the defective cartridge turn the power off then on to continue 10 91 09 PRINT CARTRIDGE ERROR For help press Help button REPLACE COLOR PRINT CARTRIDGES To continue turn off then on One of the cyan magenta or yellow print cartridges is defective and needs to be replaced Please record the message and contact support After replacing the defective cartridge turn the power off then on to continue 10 91 XY REPLACE lt COLOR gt CARTRIDGE A toner replenishment malfunction has occurred Replace the print cartridge If replacing the print cartridge does not fix the problem replace the corresponding image drum 10 XX YY SUPPLY MEMORY ERROR For help press Help button The product cannot read or write to at least one print cartridge e label or an e label is missing from a print cartridge Reinstall the print cartridge or install a new print cartridge 10 XX YY SUPPLY MEMORY ERROR For help press Help button The product cannot read or write to at least one image drum 10 10 00 10 10 03 Missing e label on print cartridge 10 10 05 10 10 08 Missing e label on image drum 10 00 00 10 00 03 De
285. tion page or use the control panel to determine the paper size for which the tray is configured The guides in the tray are not against the paper Verify that the paper guides are touching the paper Product pulls from incorrect tray Product pulls from incorrect tray Cause Solution You are using a driver for a different product Use a driver for this product The specified tray is empty Load paper in the specified tray ENWW Paper handling problems 231 Product pulls from incorrect tray Cause Solution The paper size is not configured correctly for the input tray Print a configuration page or use the control panel to determine the paper size for which the tray is configured The guides in the tray are not against the paper Verify that the guides are touching the paper Paper does not feed automatically Paper does not feed automatically Cause Solution Manual feed is selected in the software program Load Tray 1 with paper or if the paper is loaded press the checkmark button w The correct size paper is not loaded Load the correct size paper The input tray is empty Load paper into the input tray Paper from a previous jam has not been completely removed Open the product and remove any paper in the paper path The paper size is not configured correctly for the input tray Print a configuration page or use the control panel to determine the paper size
286. together Remove the paper flex it rotate it 180 or flip it over Reload the paper into the input tray When printing on lightweight paper or on jobs with heavy toner coverage paper is wrapping on the fuser causing Fuser Delay Jam or Fuser Wrap Jam messages Set the LIGHT MEDIA optimize mode on the Print Quality menu to ON The paper is removed before it settles into the output bin Reset the product Wait until the page completely settles in the output bin before removing it During two sided printing you removed the paper before the second side of the document was printed Reset the product and print the document again Wait until the page completely settles in the output bin before removing it The paper is in poor condition Replace the paper The internal tray rollers are not picking up the paper If the paper is heavier than 220 g m 58 Ib it might not be picked from the tray The rollers are worn Replace the rollers The paper has rough or jagged edges Replace the paper The paper is perforated or embossed Perforated or embossed paper does not separate easily Feed single sheets from Tray 1 Device supply items have reached the end of their useful life Check the product control panel for messages prompting you to replace supplies or print a supplies status page to verify the remaining life of the supplies See Information pages on page 138 Paper was not sto
287. ts to partition a network into several different subnetworks Splitting a network into subnets can result in better performance and improved use of limited network address space Subnet mask The subnet mask is a mechanism used to divide a single IP network into several different subnetworks For a given network class a portion of an IP address that would normally be used to identify a node is used instead to identify a subnetwork A subnet mask is applied to each IP address to specify the portion used for subnetworks and the portion used to identify the node Gateways Gateways routers are used to connect networks together Gateways are devices that act as translators between systems that do not use the same communication protocols data formatting structures languages or architectures Gateways repackage the data packets and change the syntax to match that of the destination system When networks are divided into subnets gateways are required to connect one subnet to another Default gateway The default gateway is the IP address of the gateway or router that moves packets between networks If multiple gateways or routers exist then the default gateway is typically the address of the first or nearest gateway or router If no gateways or routers exist then the default gateway will typically assume the IP address of the network node such as the workstation or product Manually configure IPv4 TCP IP parameters from the control panel
288. types of 179 Status button 12 Stop button 12 stopping a print request 124 storage cabinet specifications physical 267 storage job accessing 113 features 113 Macintosh settings 64 68 personal 115 proof and hold 113 Quick Copy 116 stored 117 store jobs Windows 127 stored jobs 117 storing print cartridges 150 storing jobs deleting 114 116 117 printing 114 116 117 subnet mask 79 subnets 79 supplies counterfeit 150 locating 151 memory errors 180 non HP 150 ordering 256 ordering through embedded Web server 144 part numbers 257 recycling 275 replacement intervals 152 replacing 151 status viewing with embedded Web server 143 status viewing with HP Printer Utility 64 supplies status page description 18 supplies status HP Easy Printer Care 139 supply status Services tab Macintosh 68 Windows 128 support embedded Web server links 144 HP Printer Utility pages 64 maintenance agreements 265 online 128 264 supported media 85 system requirements embedded Web server 142 system setup menu 27 T TCP IP configuring 78 TCP IP parameters manual configuration 79 80 TCP IP settings 36 technical support maintenance agreements 265 online 264 temperature requirements 271 tests network 39 time setting 148 toner density setting 64 toner cartridges See print cartridges top cover locating 6 tough paper 121 Transmission Control Protocol TCP 78 tray 1 locating 6 trays automatic media sensing 100 ENWW
289. u The SERVICE menu is locked and requires a PIN for access This menu is intended for use by authorized service personnel ENWW Service menu 47 48 Chapter 2 Control panel ENWW 3 Software for Windows e Supported operating systems for Windows e Supported printer drivers for Windows e HP Universal Print Driver UPD e Select the correct printer driver for Windows e Priority for print settings e Change printer driver settings for Windows e Remove software for Windows e Supported utilities for Windows e Software for other operating systems ENWW 49 Supported operating systems for Windows The product supports the following Windows operating systems e Windows XP 32 bit and 64 bit e Windows Server 2003 32 bit and 64 bit e Windows 2000 e Windows Vista 50 Chapter 3 Software for Windows ENWW Supported printer drivers for Windows e HPPCL6 e HP postscript emulation Universal Print Driver HP UPD PS e HP PCL 5 UPD Universal Print Driver HP UPD PCL 5 The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons checkboxes and drop down lists that are in the printer driver Ef NOTE For more information about the UPD see www hp com go upd ENWW Supported printer drivers for Windows 51 HP Universal Print Driver UPD The HP Universal Print Driver UPD for Windows is a single driver that gives you instant access to virtually
290. uct stewardship program ssssssssssseeeee eee eene nnne 275 Protecting the environment ccccceeseecccceeeseneeeceeeeseeaecceneesensneeeeeseensaadeeeesnnsadeeeeesenee 275 OZONE PrODUCHION E 275 ev r eoniuneuomee c 275 iege CE 275 PIASUCS si LC M 275 HP LaserJet print Supplies nnrir a aaa aaa anA 275 Return and recycling instructions ssssseeeeneenne menm 276 United States and Puerto Rico ccccceceeeeeeeeeeeeeee eect eceaeaaaeaaeeaeeaaeeaeeeeeeees 276 Multiple returns more than one cartridge sssssss 276 Single FOCUS cs 2 nra tip d odd poit cds 276 SHhipplitg ecce ti eere tie ek e eh a Xe RE Renan era den en E EE HR d 276 Non U S returns sssssssssssssesssee ennemi err nnr nnn nsns essen 276 gm m 276 Maternal restrictions 3 5 ette E tte dee tene n d ex dag de un due a tra addidi 276 Disposal of waste equipment by users in private households in the European Union 277 Material Safety Data Sheet MSDS ssssssssseeeeme enne 277 Formiore information unten ibadedanedaadansteens d QE pesa ERR DONA eR bx Ld eu ERR Read Re dua edd 278 Biz ir regedererttovnlym e 279 Certificate of volatility 5 cri aecenn nene
291. ular tray or media type for a print job through the printer driver or a software program and the tray is not configured to match the print job s settings The following message appears on the control panel Tray X type size To change size or type press the checkmark button v To accept settings press the back arrow NOTE The prompt does not appear if you are printing from Tray 1 and it is configured for ANY CUSTOM and ANY TYPE NOTE f you have used other HP LaserJet product models you might be accustomed to configuring Tray 1 to First mode or Cassette mode For this product setting Tray 1 size to ANY CUSTOM is equivalent to First mode Setting size for Tray 1 to a setting other than ANY CUSTOM is equivalent to Cassette mode Configure a tray when loading paper 1 2 3 4 5 Load paper in the tray Close the tray if you are using Tray 2 3 4 or 5 The tray configuration message appears Press the back arrow to accept the detected size or press the checkmark button to choose a different paper size If you are modifying the tray configuration press the down arrow V to highlight the correct size and then press the checkmark button v NOTE The product automatically detects most paper sizes in Trays 2 3 4 and 5 If you are modifying the tray configuration press the down arrow V to highlight the correct type and then press the checkmark button v Configure a tray to match print job s
292. um stack height 54 mm 2 1 in HP Tough paper Side to be printed on facing up Trays 2 3 4 and 5 capacity 54 mm 2 126 in height or 500 sheets of paper whichever is less Supported media types include Cut sheet paper labels OHT glossy paper glossy film photo media and tough paper Basis Weight 60 220 g m 16 58 Ib Duplex printing Provides automatic two sided printing printing on both sides of the paper Not available on the HP Color LaserJet CP6015n model which cannot be upgraded to duplex printing The paper size range for automatic duplex printing is 175 to 320 mm 6 9 to 12 6 in x 210 to 457 mm 8 3 to 18 in The media weight range is 60 to 220 g m 16 to 58 Ib NOTE HP Color Laser Presentation Paper Glossy Q2546A Q2547A is not supported with this product Using this type of paper can cause a fuser jam that might require the replacement of the fuser Two recommended alternatives are HP Color LaserJet Presentation Paper Soft Gloss Q6541A and HP Color LaserJet Brochure Paper Glossy Q6611A Q6610A NOTE Fora complete list of specific HP brand paper that this product supports go to www hp com sbso product supplies 90 Chapter 7 Paper and print media ENWW Special paper or print media guidelines ENWW This product supports printing on special media Use the following guidelines to obtain satisfactory results When using special paper or print media be sure to set the type and size in
293. uplex Product features 3 4 Table 1 2 Features continued The paper size range for automatic duplex printing is 175 mm to 320 mm 6 9 to 12 6 inches x 210 mm to 457 mm 8 3 to 18 inches The media weight range is 60 220 g m 16 58 Ib Output Standard output bin The standard output bin is located on the top of the product This bin can hold up to 500 sheets of paper The product has a sensor that indicates when the bin is full Optional 3 bin stapler stacker Provides job separation in multiple output bins convenient stapling up to 50 sheet jobs job offset capability and additional output capacity The stacker has three bins a 100 sheet bin a 500 sheet bin and a 1000 sheet bin o Optional booklet maker finisher Provides convenient stapling up to 50 sheet jobs saddle stitching up to 15 sheet booklets single sheet v folding job separation and offset capability as well as additional output capacity The booklet maker finisher has three bins two 1000 sheet bins and one bin that can hold up to 25 saddle stitched booklets NOTE The output bin capacities are based on 75 g m 20 Ib paper Heavier paper decreases the capacity Languages and fonts HP Printer Control Language PCL 6 HP Universal Printer Driver UPD PCL 5 HP UPD postscript PS Printer Management Language 93 internal TrueType fonts scalable in HP PCL drivers 93 internal scalable fonts in HP Postscript level 3 emulation Eur
294. upport person might ask for this information Device Information Shows the product network name address and model information To customize these entries click Device Information on the Settings tab Control Panel Shows messages from the control panel such as Ready or Sleep mode on Print Allows you to send print ready jobs to the product Settings tab Provides the ability to configure the product from your computer Configure Device Allows you to configure product default settings This page contains the traditional menus found on the control panel display E mail Server Network only Used in conjunction with the Alerts page to set up e mail alerts Alerts Network only Allows you to set up to receive e mail alerts for various product and supplies events AutoSend Allows you to configure the product to send automated e mails regarding product configuration and supplies to specific e mail addresses Security Allows you to set a password that must be entered to gain access to the Settings and Networking tabs Enable and disable certain features of the embedded Web server Edit Other Links Allows you to add or customize a link to another Web site This link is displayed in the Other Links area on all embedded Web server pages Device Information Allows you to name the product and assign an asset number to it Enter the name and e mail address for the primary contact who will receive information about the product
295. use the HP Easy Printer Care to view the product status instead of the embedded Web server e View product status information e Determine the remaining life for all supplies and order new ones e View and change tray configurations e X View and change the product control panel menu configuration e View and print internal pages e Receive notification of product and supplies events e View and change network configuration To use the embedded Web server you must have Microsoft Internet Explorer 5 01 or later or Netscape 6 2 or later for Windows Mac OS and Linux Netscape only Netscape Navigator 4 7 is required for HP UX 10 and HP UX 11 The embedded Web server works when the product is connected to an IP based network The embedded Web server does not support IPX based product connections You do not have to have Internet access to open and use the embedded Web server When the product is connected to the network the embedded Web server is automatically available NOTE For complete information about using the embedded Web server see the Embedded Web Server User Guide which is on the CD that came with the product Open the embedded Web server by using a network connection 1 In a supported Web browser on your computer type the product IP address or host name in the address URL field To find the IP address or host name print a configuration page See Information pages on page 138 amp NOTE After you open
296. utomatic IP address assignment The BOOTP server provides the product with an IP address Requires the administrator to input a product s MAC hardware address on the BOOTP server for the product to obtain an IP address from that server Auto IP For automatic IP address assignment If neither a DHCP server nor a BOOTP server is present the product uses this service to generate a unique IP address ENWW Supported network protocols 77 Configure network settings TCP IP You might need to configure certain network parameters on the product You can configure these parameters from the installation software the product control panel the embedded Web server or management software such as HP Web Jetadmin For more information about supported networks and network configuration tools see the HP Jetdirect Print Server Administrator s Guide The guide comes with printers in which an HP Jetdirect print server is installed Similar to a common language that people use to communicate with each other TCP IP Transmission Control Protocol Internet Protocol is a suite of protocols designed to define the way computers and other devices communicate with each other over a network Internet Protocol IP When information is sent across the network the data is broken down into small packets Each packet is sent independently Each packet is encoded with IP information such as the IP address of the sender and receiver IP packets can be routed o
297. ver routers and gateways devices that connect a network with other networks IP communications require no connection When IP packets are sent they might not arrive at their destination in the correct sequence However higher level protocols and programs place the packets in the correct sequence so IP communications are efficient Each node or device that communicates on the network requires an IP address Transmission Control Protocol TCP TCP breaks the data into packets and recombines them on the receiving end by providing a connection oriented reliable and guaranteed delivery service to another node on the network When data packets are received at their destination TCP calculates a checksum for each packet to verify that the data is not corrupt If the data in the packet has been corrupted during transmission TCP discards the packet and requests that the packet be resent IP address E Every host workstation or node on an IP network requires a unique IP address for each network interface This address is used to identify both the network and specific hosts that are located on that network It is possible for a host to query a server for a dynamic IP address each time the product boots up for example using DHCP and BOOTP An IP address contains four bytes of information divided into sections that each contain one byte The IP address has the following format AXX XXX XXX XXX NOTE When assigning IP addresses alwa
298. w V to highlight CONFIGURE DEVICE and then press the checkmark button w 3 Press the down arrow V to highlight SYSTEM SETUP and then press the checkmark button w 4 Press the checkmark w to select DATE TIME 5 Press the down arrow V to highlight TIME and then press the checkmark button Wi 6 Select the correct hour minute and AM PM setting and then press the checkmark button w to save Set the time format 1 Press Menu 2 Press the down arrow V to highlight CONFIGURE DEVICE and then press the checkmark button w 3 Press the down arrow V to highlight SYSTEM SETUP and then press the checkmark button w 4 Press the checkmark button w to select DATE TIME 148 Chapter 11 Manage and maintain the product ENWW 5 Press the down arrow V to highlight TIME FORMAT and then press the checkmark button w 6 Select the appropriate TIME FORMAT and then press the checkmark button w to save ENWW Set the real time clock 149 Manage supplies Use genuine HP print cartridges for the best printing results Print cartridge storage Do not remove the print cartridge from its package until you are ready to use it A CAUTION To prevent damage to the print cartridge do not expose it to light for more than a few minutes HP policy on non HP print cartridges Hewlett Packard Company cannot recommend the use of non HP print cartridges either new or remanufactured 999 Ef NOTE Any da
299. wake tme uetus tu eee tena take serbe AE e eee E n N 109 Set economy modes from the EWS ssssssssseem 109 BEIIIXGrE3CDIISC MD aaa A a a a A aA A a EAEE E AE Ei 110 Supported paper sizes for stapling cccecceecceeceeeeeeeeeeeeeeeeeeeeseeseeeeecencaeesaeeaeeeeeees 110 Staple print jobs ssssssssssssssssssssssssesenererernnnn nennen nennen nennen nennen rte stre nens 112 Use Job storage features E nein 113 Gain access to the job storage features 20 2 ceecceeececeeeere tees eeteneeeeeeeetaeeeeeeeetaeeeeeeenenea 113 Use the proof and hold feature cccccceccccccecceceeeeeeeeeeeeeeseceeseeaaaaaeccaeceeeeeeeeeeeeneeeeeess 113 Create a proof and hold job ssssssseeeem emm 113 Print a proof and hold job 00 2 eee cere eee ieee tere emen 114 Delete a proof and hold job eeseeeeceenn nennen trennen itin 114 Use the personal Job feature ciii etre tee ere eet Le idet 115 Printa personal Job alerte ciui eredi secet tuere a rea tese euo eR d cere Cup ee 115 Delete a personal Job iiid eet edid eee Lee eet iL ees 115 Use the Quick Copy feature 2 eterni innana ANANA ERANA 116 Create a QuickCopy job rsisi EEEE 116 Printing a Quick Copy Job eiie diee er ree e el eae heeds 116 Delete a Quick Copy job sssssee emere 116 Use the stored job feature niente iir eene En e E a RR En RA naeh 117 Grea
300. will receive information on options for purchasing your selected supplies Print Shopping List button Prints the information for the supplies that have the Order check box selected Alert Settings link NOTE This item is available from the Overview and Support tabs Click Alert Settings to open the Alert Settings window in which you can configure alerts for each product Alerting is on or off Activates or deactivates the alerts feature Printer Alerts Select the option to receive alerts for critical errors only or for any error Job Alerts For products that support it you can receive alerts for specific print jobs Color Access Control Use this feature to permit or restrict color printing 140 Chapter 11 Manage and maintain the product ENWW TEE Section Options NOTE This item is available only for HP color products that support Color Access Control NOTE This item is available from the Overview and Support tabs k x n ny ENWW HP Easy Printer Care 141 Embedded Web server Use the embedded Web server to view product status configure product network settings and to manage printing functions from your computer instead of from the product control panel The following are examples of what you can do using the embedded Web server amp NOTE When the product is directly connected to a computer
301. work or small text EDGE CONTROL OFF The Edge Control setting determines how edges are rendered Edge control has two components LIGHT adaptive halftoning and trapping Adaptive halftoning increases edge sharpness Trapping NORMAL default reduces the effect of color plane misregistration by overlapping the edges of adjacent objects slightly MAXIMUM pping 9 J J gnty e OFF turns off both trapping and adaptive halftoning e LIGHT sets trapping at a minimal level and adaptive halftoning is on 26 Chapter2 Control panel ENWW Item Sub item Values Description e NORMAL is the default trapping setting Trapping is at a medium level and adaptive halftoning is on e MAXIMUM is the most aggressive trapping setting Adaptive halftoning is on PROCESS CLEANING Allows you to create and process a cleaning page PAGE for cleaning excess toner off the pressure roller in the fuser When the cleaning process runs a blank page is printed This page can be discarded System setup menu Use the SYSTEM SETUP menu to change product configuration defaults such as sleep mode product personality language and jam recovery To display Press Menu select CONFIGURE DEVICE and then select SYSTEM SETUP Item Sub item Values Description DATE TIME DATE MMM YY YEAR Allows you to set the correct date YYYY DD MONTH YYYYy MMM DAY DATE FORMAT YYYY MMM DD Allows you to choose the
302. y pull the paper to remove it 3 Push the upper delivery guide to the right and remove any jammed paper V CD Rep E 224 Chapter 12 Solve problems ENWW 4 Push the lower delivery guide to the right and remove any jammed paper a 5 The positioning knob is the smaller green dial on the right Turn the positioning knob counterclockwise 6 The jam release knob is the larger green dial on the left Push in the jam release knob and then turn it clockwise to move any jammed paper into the output bin K NN NN N WA g 7 Close the front door of the booklet maker ENWW Jams 225 Clear staple jams Clear staple jams in the main stapler The HP 3 bin Stapler Stacker and the HP Booklet maker Finisher Accessory each have a main stapler which is located near the top of the finishing device 1 Open the front door of the finishing device 4 Remove the damaged staples that protrude from the staple cartridge Remove the entire sheet of staples that the damaged staples were attached to 226 Chapter 12 Solve problems ENWW 5 Close the lever at the back of the staple cartridge Be sure that it snaps into place 6 Reinsert the staple cartridge into the finishing device and push down on the green handle until it snaps into place R
303. your computer To gain access to the embedded Web server type the IP address for the device in the address line of the browser To find the IP address print a configuration page For more information about printing a configuration page see Information pages on page 138 For a complete explanation of the features and functionality of the embedded Web server see Embedded Web server on page 142 HP Easy Printer Care ENWW HP Easy Printer Care software is a program that you can use for the following tasks e Check the product status e X Check the supplies status and use HP SureSupply to shop online for supplies e Setup alerts e X View product usage reports e X View product documentation e Gain access to troubleshooting and maintenance tools e Use HP Proactive Support to routinely scan your printing system and to prevent potential problems HP Proactive Support can update software firmware and HP printer drivers You can view HP Easy Printer Care software when the product is directly connected to your computer or when it is connected to a network Supported utilities for Windows 57 Supported operating systems e Microsoft Windows 2000 e Microsoft Windows XP Service Pack 2 Home and Professional editions e Microsoft Windows Server 2003 e Microsoft Windows Vista Supported browsers e Microsoft Internet Explorer 6 0 or 7 0 To download HP Easy Printer Care software go to www hp com go easyprintercare This
304. ys consult the IP address administrator Setting the wrong address can disable other equipment operating on the network or interfere with communications Configure IP parameters TCP IP configuration parameters can be configured manually or they can be automatically downloaded by using DHCP or BOOTP each time the product is turned on 78 Chapter 6 Network configuration ENWW When turned on a new product that is unable to retrieve a valid IP address from the network automatically assigns itself a default IP address The IP address for the product is listed on the product Configuration page and the Network report See Information pages on page 138 Dynamic Host Configuration Protocol DHCP DHCP allows a group of devices to use a set of IP addresses that are maintained by a DHCP server The product sends a request to the server and if an IP address is available the server assigns it to that product BOOTP BOOTP is a bootstrap protocol used to download configuration parameters and host information from a network server The client broadcasts a boot request packet that contains the product hardware address The server answers with a boot reply packet that contains the information that the product needs for configuration Subnets When an IP network address for a particular network class is assigned to an organization no provision is made for more than one network being present at that location Local network administrators use subne

HP Color LaserJet CP6015 Series Printers User Guide

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