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MO User Guide

1. Characters 4 1 Total OSMS 6 2 1 Check message status details You can check the status of a message by clicking the Delivery status button in the toolbar Here you can see for each recipient whether the message has been sent or not eMMS Outlook Recipient Status rjan 070 3030898 Sent 6 2 2 Forward a sent message You can choose to forward a previously sent message to one or more recipients In the Sent SMS MMS folder select the sent message that you would like to forward then click the Forward button in the main Microsoft Outlook window You can also open a message and press the Forward button i ajNew e A X Ch Reply L Reply to All E Forward lt Send Receive v 2p Find Mail Sent SMS Favorite Folders Er Inbox 4 L Unread Mail 29 LA For Follow Up 4 46703030898 Sent Items Hi we got the deal John Newest on top A New SMS window opens with the message field populated with the original message text New SMS eMMS Outlook File Edit Tools Message Help amp sen H SY A E 46708362707 Reply to mobile Characters 4 1 Total O0 SMS Public Johan M rdfelt Date Feb 20 2008 25 31 generalwireless 6 3 Incoming SMS With eSMS it is possible to receive SMS replies your e mail inbox in Outlook This feature is called Reply to inbox and is selected in New SMS window when composing a message 6 3 1 Viewing incoming SMS All incoming SMS messag
2. New MMS File Edit Yiew Media Tools Message Help amp sen A Z Y A Subject No image or video Message size 2 1 KB Message length 10sec Total OMMS Note that the contact handling functions Address Book groups etc described in the Sending an SMS Message section also apply when you send an MMS message 4 2 Simple Mode Single Page MMS Shown above is Simple Mode for sending single page MMS messages You can also select Advanced Mode which allows you to compose and send multi page MMS messages Advanced Mode is described later in this section If the New MMS window opens in Advanced Mode you can switch to Simple Mode by selecting View Simple Mode from the main menu of the New MMS window The next time you open a New MMS window the system remembers which mode you used last and opens the new window in that mode NOTE On each page of an MMS you can include an image or a sound file or both or you can include a video file You cannot combine a video file with neither an image file nor a sound file If you try to do so you will get a confirmation message similar to this one eMMS Outlook Adding a video clip will remove audio and image from this page Do you want to continue To add the new file and remove the other file s as indicated click on OK To avoid adding the new file and removing the other file s click on Cancel NOTE When you add a multimedia file to an MMS it is re encoded as Base64 ASCII wh
3. The reminder functionality is only available if it is activated in the General tab of the Options window See the Options section of this guide for more information Note the General tab is not available for users with Outlook 2003 Service Pack 1 or below Public Johan Mardfelt Date Feb 20 2008 12 31 generalwireless 3 8 2 To seta reminder for an appointment In the appointment toolbar in Outlook there is a new button marked SMS Reminder On or SMS Reminder Off To receive an SMS reminder for the appointment just make sure this button shows SMS Reminder On File A Save and Close 4 ii X Edit wiew Insert For Appointment SMS Reminder on Subject Sales Meeting Location The reminder will be sent at the same time specified for the normal Outlook reminder and the message will contain as much information about the appointment as can fit in one SMS message SMS reminders will be sent for the following occasions if they are located_30 minutes or more into the future e When scheduling a Calendar appointment recurring nonrecurring e When accepting a Calendar invitation recurring nonrecurring Note when changing the details removing the appointment or declining an invitation MO makes best effort to change SMS reminders accordingly The changes in the Outlook calendar are not guaranteed to be reflected when the message is sent out As with scheduled messages see Scheduling messages the SMS reminder is
4. Simply enter an appropriate name for the template in the Name field and then enter the text for the template itself in the large text box The maximum length of the template name is 32 characters and the template itself is the same as for an SMS 160 or longer depending on operator When you are done click on OK to save the new template or on Cancel to abandon your changes The system returns you to the Manage Templates window If you chose to save the new template it will be displayed in the Edit Templates window Note that it is possible to add several templates with identical names 3 6 3 Edit template To edit an existing template select that template in the list in the Manage Templates window then click on the Edit button at the right The Edit Template window is displayed Public Johan Mardfelt Date Feb 20 2008 10 31 generalwireless Edit Template Call Me Template text Name Call will call you back Make any desired changes to the name and text of the template then click on OK to save your changes or on Cancel to abandon them The system returns you to the Manage Templates window If you chose to change the name of the template your changes will be reflected in the Edit Templates window 3 6 4 Delete template To delete a template select that template in the list in the Manage Templates window then click on the Remove button at the right The system displays a warning message asking you to co
5. 4MB The installation program now installs MO in your computer This takes a few seconds When the installation is done click Finish and you are ready to register an account to use the service 2 4 Registration The first time you start Microsoft Outlook after installing the program a wizard opens where you will be able to open a user account The appearance of the Open Account wizard may vary from this example You will have to enter information such as your Mobile Phone Number your Country and your E mail address This will either be your personal information or information that has been supplied to you when you received the program Account Wizard Open Account This wizard will help you to open an account In order to send SMS messages you need to open an account Enter your mobile phone number below with which you would like to open the account Mobile Phone Number Country 0701234567 Sweden X Enter your email address below if you want to be able to receive SMS messages into your inbox Email Address tim jones generalwireless se coc Enter the information and click Next Public Johan Mardfelt Date Feb 20 2008 5 31 generalwireless The program now verifies the supplied information with the server If you entered your Mobile Phone Number an SMS message will be sent to it containing a Registration Code You will be asked by the program to enter this code Do so and click Finish Account Wi
6. Signatures window then click on the Edit button at the right The Edit Signature window is displayed Edit Signature Marc Signature text Name Marc This text will be included in outgoing messages Marc Make any desired changes to the name and text of the signature then click on OK to save your changes or on Cancel to abandon them The system returns you to the Manage Signatures window If you chose to change the name of the signature your changes will be reflected in the Edit Signatures window 3 7 3 Delete signature To delete a signature select that signature in the list in the Manage Signatures window then click on the Remove buiton at the right The system displays a warning message asking you to confirm that you wish to delete the signature 3 7 4 Activate a Signature To activate the signature go to Options gt SMS There it is possible to select the same or individual signatures per message type Reply to mobile or Reply to inbox Signatures aa Select signature for Reply to mobile lt None gt v Reply to inbox lt None gt v 3 8 SMS reminders When you create an appointment in the Outlook calander for which you have enabled a reminder you can choose to receive the reminder as an SMS message as well The SMS reminder function is available for users with Outlook 2003 Service pack 2 or above it s not available for users with Outlook 2000 3 8 1 Activate the reminder functionality
7. locations in Windows Desktop Explorer Outlook Outlook Express e mail attachments etc The dragged video must be dropped on the area where videos are shown MO opens a standard Windows file selection window allowing you to locate and select the video you want to include 4 2 5 Delete Video To delete the video clip from your MMS do one of the following e Click on the Delete Video Clip button at the top center of the media preview area Public Johan Mardfelt Date Feb 20 2008 16 31 generalwireless New MMS eMMS Outlook File Edit View Media Tools Message amp se Aa amp A Subject a ws ei a N e Select Media Delete Video Clip from the main menu in the New MMS window The video is deleted from the MMS If you wish you can then again select a video to include 4 2 6 Play Video To play the video clip you have selected do one of the following e Click on the Play Video Clip button at the top center of the media preview area New MMS eMMS Outlook File Edit View Media Tools Message Help amp se A a amp Y J ER Play video Clip e Select Media Play Video Clip from the main menu in the New MMS window To play the video clip a Media Player supporting 3GP is required e g Real Player If the necessary software is installed on your computer Windows will open the video player window and play the video clip 4 2 7 Insert Sound MO supports MIDI AMR and WAV sound format
8. moved the message may get stuck in the SMS MMS Outbox The message will be automatically removed the first time Outlook is started 2 weeks after the time the original message should be sent 6 2 View sent messages In the Folder List of your Microsoft Outlook there is a new folder called Sent SMS MMS All the SMS and MMS messages you send are stored in this folder Ld INDOH L5 A Junk E mail 13 z 46703030895 ma 9 02 zJ ca und Hi John call me when you land BR Marc E News 23 Wy 46703030898 to 03 10 E Outbox 1 Mew Mail 2005 03 10 17 40 From Anders Hardeb 29 Partners yy 46703030898 on 03 09 jj Priv New Mail 2005 03 09 17 30 From Anders Hardeb AAN ProdMamt i 46703030898 on 03 09 ae Sales Bo Han ung New Mail 2005 03 09 17 21 From Anders Hardeb ln 46703030898 ti 03 08 E Sent SMS MMS m e e eas Eo a Reminder 2005 03 09 10 00 Subject Emil Oldberg LOW Search Folders ig 65703030595 ti 03 08 Reminder 2005 03 06 09 00 Subject Ring om kyl i 46703030698 ma 03 07 Double click a message to view its details A new window containing the details opens Public Johan Mardfelt Date Feb 20 2008 24 31 generalwireless Sent SMS eMMS Outlook File Edit View Tools Message Help amp Forward B Delivery Status gg To rjan 070 3030898 From 46708362707 Reply to mobile ti 2005 10 11 08 50
9. select the JPEG quality level at which images will be included in your MMS messages by default Higher quality results in sharper more attractive images but also in larger image file sizes e Default Page Duration Select the number of seconds that each page of a multi page MMS message will be displayed on the recipient s phone by default When you are composing a multi page MMS the duration of each page can be changed individually e Maximum Message size Select the message size to which your MMS messages should be limited If your MMS provider has a lower or higher limit change this value to the one offered by your provider 5 6 Scheduling tab Options General Account SMS MMS Scheduling Alerts SMS scheduled on server To Message Scheduled Commer 46703030898 Reminder 2006 02 21 13 005ub 2006 02 21 13 45 Pending 46703030898 Reminder 2006 03 06 15 005ub 2006 03 06 15 45 Pending 46703030898 Reminder 2006 03 08 14 005ub 2006 03 08 15 00 Pending 447780690557 Hi Mark Please give me a call 2006 03 31 10 58 Pending 46703030898 Hi Mark just a friendly reminder 2006 03 31 20 59 Pending be Delete on Server This tab displays the messages you currently have scheduled on the central message server To update the list click on the Refresh button To delete all messages on the server lick on the Delete on Server button 5 7 Alerts Options General Account SMS MMS Alert me when Not all rec
10. stored on the central message server for delivery at the appropriate time as well as in your SMS MMS Outbox folder If you have no connection to the server when you schedule the reminder you will receive a warning to this effect The reminder will be stored in your SMS Outbox folder and MO will continue to try to contact the server and send the message to the server for storage Note If MO is unable to contact the server before the scheduled time for the reminder to be sent no SMS reminder will be sent Note When creating a recurring appointment an SMS reminder is only created for the first appointment The subsequent SMS reminders are created at the moment when the appointment reminder is generated and the user dismiss or snooze the appointment 4 MMS functionality 4 1 Send MMS To create an MMS message you open a New MMS window There is a multitude of ways to do this e In Outlook click on the New MMS button in the toolbar Inbox Microsoft Outlo File Edit view Go To New sh Re EME Mail k Mew M Favorite Folders Inbox 9 Unread niad Far Folo Lp A Sent Items Public Johan M rdfelt Date Feb 20 2008 13 31 generalwireless e Click the New button on the Outlook toolbar and select New MMS in the dropdown list e Select Tools gt eSMS Outlook gt New MMS from the main menu in Outlook e Select File gt New gt New MMS e Select Actions gt New MMS A New MMS window opens
11. that disables the contacts from being visible when creating e mails as wells as SMS To examine this 1 please mark the folder containing the contacts you are missing 2 right click on the specific Contact folder and select Properties 3 In Properties select Outlook Address Book tab and verify that the tick box for Show this folder as an e mail Address book is selected 7 3 2 Even though a contact has a mobile number MO only presents a contact without number when I write the name and use Check Names Outlook can be connected to several address books Contacts local list in Outlook Global Address List in Exchange e mail server etc and contacts can be duplicated If a contact is available in several address books but only one of the contacts contains a mobile number it might happen that MO picks the contact without mobile number and displays an error This is due to the fact that Outlook and MO search address books in a particular order and takes the first contact item it finds The exact order is defined in Tools Address Book and then selecting Tools Options in the Address book 7 3 3 After have scheduled a message can I turn my PC off Yes Normally every scheduled message is stored centrally and the computer can hence be turned off If for some reason MO cannot connect to Internet and the server the message will be stored locally on the PC These messages will not be sent when computer is turned off The status of ea
12. Each message is limited to 160 characters e Allow long messages sent as several linked SMS If you enable this option and you send a message that is longer than 160 characters it will be split up into several SMS messages each with a length of up to 160 characters e Reply to mobile Select the Signature that will be inserted when selecting this sender type If a text already is written this signature will be appended e Reply to inbox Select the Signature that will be inserted when selecting this sender type If a text already is written this signature will be appended 5 5 MMS tab Options General Account SMS MMS Scheduling Alerts Default Image Size Small 128x128 Medium 200x300 Large 480x640 Default Image Quality 7 Low smaller message High larger message Default Page Duration YY Seconds Maximum Message Size _Je This tab contains the following options e Default Image Size Use the slider to select the size at which images will be included in your MMS messages by default NOTE this is the maximum pixel height and width that will be used smaller images will not be enlarged to the size you specify here However larger images will be reduced to the specified size Public Johan Mardfelt Date Feb 20 2008 22 31 generalwireless This setting can be changed for an individual message See Sending an MMS message for details e Default Image Quality Use the slider to
13. ch message stored on server or stored on PC can be viewed in Sent Message folder by opening the message and selecting Status 7 3 4 How can turn off the information balloon showing information about updating the client The right hand corner balloon is shown because it displays important information to the user It is always recommended to download and install a new version when this information is shown in the balloon The version might offer new functionality or improved security It is possible to turn the balloon off from the Options Alerts setting 7 3 5 How can see the status of my sent SMS messages All status of the sent SMS messages can be seen by viewing the sent messages in the Sent SMS folder see the View sent messages topic above Public Johan Mardfelt Date Feb 20 2008 27 31 generalwireless 7 3 6 Can send SMS to someone that doesn t have the same service provider as me Yes 7 3 7 Can I send a SMS with my number as a hidden number No your mobile number will be displayed as the sender of the SMS even if you have a hidden number or use commands such as hn in the message 7 3 8 Can use MO to vote in competitions etc No you can t use MO to vote or order for example icons from the internet 7 3 9 Can send SMS to mini call No it is only possible to send messages to mobile phones 7 3 10 How long messages can I write per SMS This is configurable by the operator but often but often 612
14. characters or four SMS 7 3 11 How many receivers can I send SMS to via MO per SMS This is configurable by the operator but often it is limited to 400 receivers at one time 7 3 12 Someone has sent a SMS via MO to me Can I reply that SMS immediately Yes 7 3 13 Can I receive answers on SMS in the computer instead of the cell phone Yes when creating a new message you can set the From field to Reply to inbox Please see the User Guide for further information 7 4 Composing and Sending MMS 7 4 1 How are large images resized to fit mobile phones Images of any size can be added to an MMS The images will be resized to fit either the maximum width or maximum height but the proportions are always kept Theses maximum values can be added via Image Options windows The exact limitation is depending on the proportion of the image Example if the image is 600x1280 and the limitations 480x640 are set in the application the opened image will be downscaled to fit the width 640 thus giving the image the size 300x1280 7 4 2 I attach an image taken by my mega pixel camera but when inserted to MO it s only 10kB in size how come All images are downsized for two reasons firstly the operator can only allow sending multimedia messages up to a certain size e g 100 kB and secondly a mobile phone has limited screen sizes There is no point in sending Mega pixel images to a mobile phone 7 4 3 send an MMS from my PC but my friend only rec
15. dow there is a Tools menu containing several commands specific to MO These commands are as follows Address Book This command opens your Outlook address book and allows you to select recipients from it for the SMS message you are composing Edit Templates This command allows you to create and manage templates For more information about templates see the Templates section Edit Signature This command allows you to edit the signature that the system automatically includes in the SMS messages you compose For more information about signatures see the Signatures section Check Names You can enter part of a name that exists in your Address Book in the To field and then use this command to fetch the record and include the mobile phone number in the To field You can also access this function by pressing Ctrl K or by clicking on the button in the toolbar in the New SMS window Options This command opens the Options window to allow you to view and edit the options associated with your user account For more information see the Options section 3 5 Scheduling of messages MO allows you to schedule a message for later delivery To do this either click on the button in any New SMS window or select Message gt Schedule Message A Schedule Message window opens f Schedule Message Delivery Options p99 Send immediately a Send at 2006 04 26 1113 4 This window offers two primary options in the main radio b
16. e To field and then use this command to fetch the record and include the mobile phone number in the To field You can also access this function by pressing Ctrl K or by clicking on the button in the toolbar in the New MMS window e Options This command opens the Options window to allow you to view and edit the options associated with your user account For more information see the Options section 5 Options 5 1 To access MO options To configure MO press the Options button on the Toolbar i New SMS New MMS 4 Options Public Johan Mardfelt Date Feb 20 2008 20 31 generalwireless Alternatively select Tools gt Options in any MO window or select Tools gt eSMS Outlook gt Options in the main Outlook menu 5 2 General tab fj Options x General Account sms MMS Scheduling Alerts SMS Reminders SMS Reminder Number W Mobile number 46707455534 Note the General tab is not available for users with Outlook 2003 Service Pack 1 or below 5 2 1 SMS Reminder This section contains of one checkbox e Activate the SMS reminder functionality activates the SMS reminder function in MO when you select it When Selecting the Activate the SMS reminder functionality means that when you create a new appointment in the Calendar SMS Reminder On will be automatically selected if a reminder is set in Outlook You can always control the SMS reminder function for any individual appointment usi
17. e instructions 7 5 4 Member Not Found when selecting SMS in my Inbox or in Sent SMS folder This is most likely caused by a Microsoft software called Business Contact Manager BCM It is possible to open received or sent SMS but the error messages will remain as long as BCM is installed The error message is generated by the BCM software and cannot be solved by updates from General Wireless 7 6 How to retrieve log files When reporting errors it is often important to that log files are distributed together with the error report to simplify fault tracing Attach the log files as attachments to the e mail Please perform the following steps 1 Recreate the problem 2 Close Outlook Do not start Outlook again until item 5 below has been completed 3 Go to Start gt Run 4 Enter temp 5 Copy everything in the folder General Wireless to e g the Desktop 6 Send the above item 5 to the support of this application Public Johan Mardfelt Date Feb 20 2008 29 31 generalwireless 8 Trouble shooting A The sent SMS MMS does not arrive CAUSE e The User has not specified the mobile phone number correctly The User does not have sufficient balance on his account There is no roaming agreement between the sending operator and the receiving operator The recipient s mobile phone SIM card is full There is congestion in the GSM network causing delays in the arrival of the SMS MMS SOLUTION Go to the Sent Messages f
18. e terms of the agreement click the check box below You must accept the agreement to install eMMS Outlook Click Next to continue V I accept the terms in the License Agreement If you have administrator rights on your computer the following window will be displayed Here you can specify if you would like to install MO for all users on the computer or only for your own user Confirm the selection by clicking Next Public Johan Mardfelt Date Feb 20 2008 4 31 generalwireless eMMS Outlook Setup Install Type Select the type of installation The installation program has detected that you have Administrator rights Would you like to install this program for your user only or do you want it to work For all users on this computer For my user only Note If you choose for all users individual users will need to register their own mobile In the next window you may change the folder where MO is installed If you wish to change the folder click Browse and select the destination folder Confirm the destination folder by clicking Install o eMMS Outlook Setup Choose Install Location Choose the folder in which to install eMMS Outlook Setup will install eMMS Outlook in the Following Folder To install in a different Folder click Browse and select another Folder Click Install to start the installation Destination Folder Program Files eMMS Outloo Space required 8 2MB Space available 168
19. eives an SMS why attach a video clip in the MMS but it s never displayed in the recipient phone why For some reason your friend s mobile phone could not receive the multimedia content The reasons could e g be that the mobile phone is not MMS enabled or the MMS contains content that cannot be displayed in the mobile phone e g video clips When this happens the operator will send an SMS with a link to a web page where the message can be displayed 7 4 4 Why is there no preview function in the client so that can see how my MMS will look in the recipient s phone MO does currently not offer a preview function To preview with the exact look and feel of a mobile phone phone specific data is required and that information can only be obtained by uploading information into MO Public Johan Mardfelt Date Feb 20 2008 28 31 generalwireless Since new mobile phones are introduced at a very high rate it would be required to frequently update MO with new phone data and that is not considered to be a suitable solution for most MO users 7 4 5 What image formats is supported GIF JPG and BMP 7 4 6 What sound formats is supported MIDI AMR and WAV 7 4 7 What video formats is supported 3GP which is a standardized video format within the mobile industry 7 4 8 Why is there a maximum limit on the messaging size Yes it is configured by the operator and is typically between 100 kB and 300 kB 7 4 9 How do I send an MMS wi
20. ent for the recipient of an SMS No the SMS will look the same as if you had sent it from your cell phone If you have chosen to activate the function Reply to Inbox please see the User Guide the number shown as senders you will be a suit number for the inbox 7 2 3 What can I do if my computer gets stolen with MO installed on it Our advice to you in this moment is that you contact your service provider who can lock your cell phone number and then no SMS can be sent from your account 7 2 4 Why does the button not appear in my Outlook Express MO does not support Microsoft Outlook Express If you operator offers the MO Express PC client it can be installed on the same computer as MO 7 2 5 My Outlook is very slow after I installed your program what is wrong Outlook can sometimes be slower when external programs are installed This error is known by Microsoft Knowledge base ID 268978 but currently it can only be helped by manually removing two files After removing the files they are created again but emptied Please remove the following two files lt drive gt Documents and Settings lt user gt Application Data Microsoft Outlook outcmd dat lt drive gt Documents and Settings lt user gt Local Settings Application Data Microsoft Outlook extend dat 7 3 Using MO 7 3 1 Why can I not see some of my contacts have added myself When creating Contact sub folders there is a possibility that the folder has a general setting
21. ent views the MMS select the page by single clicking on it and then do one of the following e Click on the Page Duration button at the top left of the page preview area x Le Page Duration 10s e Select Media Page Duration from the main menu in the New MMS window A Page Duration window is displayed Page Duration v u P Seconds Y Here you can either enter a numeric length in seconds directly into the field using the keyboard or use the arrows next to the field to set the length When you are done click on OK NOTE Which page you are setting the duration of depends on whether you have selected a page by clicking on it If a page is selected that page s duration is changed If no page is selected the duration of the last page of the MMS is changed This is indicated by a highlighting of the page duration visible in the screenshot of the page preview area above where the Page Duration bution is shown 4 4 The MMS Tools menu Tools Message Help Address Book Cbtrl Shift 6 Options Check Names lt tri K In any New MMS or Sent MMS window there is a Tools menu containing several commands specific to MO These commands are as follows e Address Book This command opens your Outlook address book and allows you to select recipients from it for tne MMS message you are composing e Check Names You can enter part of a name that exists in your Address Book in th
22. es are received in the inbox The messages are similar to E mails but with some differences The E mail icon is replaced with a special icon for MO The sender is the mobile phone number of the person who replied to the message Each message can be opened in the same way as an E mail When opened it is possible to forward reply to delete or perform other functions on the message It is also possible to mark the message and use the buttons in the Outlook toolbar When choosing Forward button the text from the sender follows within the message body But when choosing the button Reply To the incoming text message is not transferred in to the message body NOTE Incoming SMS messages cannot be displayed in Outlook s Preview pane you must open them in order to view the entire message 7 FAQ 7 1 Installation 7 1 1 The installation program tells me that Microsoft Outlook is not my default email application though it is What do I do If the installation program tells you that Microsoft Outlook is not your default email application you need to change your Internet Options settings 1 Inthe Start Menu choose Settings and then Control Panel This will open the Control Panel Double click the icon Internet Options 2 A dialog window containing properties for your Internet will be displayed Click on the tab that says Programs 3 Click on the drop list for E mail select Outlook and click on Apply 4 Click on the drop lis
23. generalwireless eSMS Outlook User Guide Version 4 6 Version A generalwireless Table of contents 1 Introduction 3 1 1 Revision History 3 2 Installation and requirements 3 2 1 Requirements 3 2 2 Installation 4 2 3 Installation guide 4 2 4 Registration 5 2 5 Uninstall 6 3 SMS functionality 7 3 1 Send SMS 7 3 2 Change sender 8 3 3 Outlook s Tools Menu 9 3 4 The SMS Tools menu 9 3 5 Scheduling of messages 9 3 6 Templates 10 3 7 Signatures 11 3 8 SMS reminders 12 4 MMS functionality 13 4 1 Send MMS 13 4 2 Simple Mode Single Page MMS 14 4 3 Advanced Mode 18 4 4 The MMS Tools menu 20 5 Options 20 5 1 To access MO options 20 5 2 General tab 21 5 3 Account tab 21 5 4 SMS tab 22 5 5 MMS tab 22 5 6 Scheduling tab 23 5 7 Alerts 23 6 Message folders and functionality 24 6 1 Outbox 24 6 2 View sent messages 24 6 3 Incoming SMS 26 7 FAQ 26 7 1 Installation 26 7 2 General 26 7 3 Using MO 27 7 4 Composing and Sending MMS 28 7 5 Error Messages 29 7 6 Howto retrieve log files 29 8 Trouble shooting 30 Public Johan Mardfelt Date Feb 20 2008 2 31 generalwireless 1 Introduction Thank you for choosing General Wireless eSMS Outlook MO MO extends your Microsoft Outlook with SMS and MMS functionality It makes communication easier and more fun whether you use it in the office or at home This guide will help you get started with MO from the installation to exploring most of the features If you are a Windo
24. ich causes its size to increase by 30 40 For example adding a sound file that is 10 KB in the Windows file system in size will increase the size of the MMS by 13 14 KB 4 2 1 Insert of images MO supports at least JPG GIF and BMP image formats Depending on Windows configuration more formats may be supported such as TIFF PNG etc To include a still image in your MMS do one of the following Public Johan Mardfelt Date Feb 20 2008 14 31 generalwireless e Click on the Insert Image button at the top left of the media preview area Select Media Insert Image from the main menu in the New MMS window MO opens a standard Windows file selection window allowing you to locate and select the image file you want to include T New MMS eMMS File Edit View Media gf Send al i oy Insert Image e Drag and drop of image files is supported from various locations in Windows Desktop Explorer Outlook Outlook Express e mail attachments etc The dragged image must be dropped on the area where images are shown 4 2 2 Change size of images T New MMS eMMS C File Edit View Media g Send al La oy Select Message Image Options from the main menu in the New MMS window The Image Options window is displayed a Image Options Image Size Ol Small 128x128 Medium 200 300 Large 480x640 Image Quality Ol w Low smaller message High larger message Use the Image Size slider to set the maximum size of the i
25. ipients have a valid phone number sending a message Sending a message at a later time scheduling message Modifications will be lost closing message window Modifications will be lost choosing a template I have not used the application in over a week There is a new client available For download This tab includes the following checkboxes e Not all recipients have a valid phone number sending a message If you check this box MO will alert you when you attempt to send a message and at least one recipient lacks a valid mobile phone number e Sending a message at a later time Scheduled message If you check this box MO will alert you when a message Is scheduled and will be sent at a later time Public Johan Mardfelt Date Feb 20 2008 23 31 generalwireless e Modifications will be lost closing message window If you check this box you will be warned when you attempt to close a New SMS window in which you have entered message text but not yet sent the message The warning will indicate that you are about to lose the message text you have entered e Modifications will be lost choosing a template If you check this box MO will warn you if you select a template after entering message text in a New SMS window because the template text will replace the text you have entered manually e have not used the application in over a week If you check this box MO will warn you when a week has passed without you using
26. least one page if you try to delete the last remaining page you will get an error message to this effect To add an image video or sound to a page select that page by clicking on it and then proceed as described under Simple Mode the previous section When a page is selected the center area of the window functions as a media preview area for that page just as it does in Simple Mode 4 3 1 Add Page To add a new page to the MMS do one of the following e Click on the Add Page button at the top left of the page preview area X Ls 10s e Select Media Add Page from the main menu in the New MMS window A new page is added to the MMS and is shown in the page preview area The new page is always added to the end of the MMS 4 3 2 Delete Page There are two ways to delete a page from the MMS e Click on the Delete Page button at the top left of the page preview area dh 22 a 10s 10s e Select Media Delete Page from the main menu in the New MMS window Public Johan Mardfelt Date Feb 20 2008 19 31 generalwireless NOTE This menu option is grayed out and unavailable if you only have one page in the MMS NOTE Which page you delete depends on whether you have selected a page by clicking on it If a page is selected that page is deleted If no page is selected the last page of the MMS is deleted 4 3 3 Page Duration To set the duration of a page how long the page will play back when the recipi
27. lp Gon LIYA Subject a ygs liii EX E B BT ab Eleanc N Play Sound e Select Media Play Sound from the main menu in the New MMS window To play the sound file a Media Player supporting the type of the selected sound file is required e g Real Player Windows plays the sound file in the separate media player 4 3 Advanced Mode Advanced Mode allows you to create multi page MMS messages When your message is received the pages will play back on the recipient s phone in the order you created them in the message similar to a slide show To switch to Advanced Mode select View Advanced Mode in the main menu in the New MMS window The next time you open a New MMS window the system remembers which mode you used last and opens the new window in that mode When you are in Advanced Mode you handle each page as described under Simple Mode This section describes only the parts of Advanced Mode that provide functions for multiple pages Public Johan Mardfelt Date Feb 20 2008 18 31 generalwireless New MMS eMMS Outlook File Edit Yiew Media Tools Message Help amp se Ia amp A Subject ae No image or video Message size 2 1 KB Message length 10 sec At the bottom of the window is an overall view of the pages in your MMS In the screenshot above the message has only one page which is ten seconds long 10 s under the page icon NOTE This page cannot be deleted because every MMS must have at
28. m the main menu in Outlook e Select File gt New gt New SMS e Select Actions gt New SMS 3 1 2 Select a recipient Enter the mobile phone number to which you would like to send the message in the field next to the To button The number can have an arbitrary format If the number does not originate in the country you have set as your home country see the Options section the number must be entered in an international format with a character followed by the country code Public Johan Mardfelt Date Feb 20 2008 7 31 generalwireless New SMS eMMS Outlook File Edit Tools Message Help serd HH GY A 46703030898 From 46708362707 Reply to mobile Total 05M5 If you want to send the message to more than one recipient you can enter more than one phone number Just separate the numbers with a semicolon or comma You can also choose a recipient from your Microsoft Outlook address book To do so click the To button or select Tools gt Address Book in the New SMS window A dialog box with your contacts appears where you can choose one or more contacts as recipients for this SMS You can also select distribution lists as recipients The insertion of a recipient name and mobile number can be done more rapidly using one of three methods write the first character s in the name and press Tab Ctrl K or pressing the Check Names button NOTE Contacts without an e mail address will not be sho
29. mage you will send in your message If the image file you select to send is larger than the size you set here it will be scaled down to this size If it is smaller it will not be resized the image will retain its original size NOTE An image larger than the selected maximum size will be resized so that it fits into the selected maximum size The proportions will be maintained so that the image is not distorted Examples e f you have selected Small 128x128 as the maximum size and you add an image that is 400x200 pixels it will be scaled down to 128x64 e If you have selected Large 480x640 as the maximum size and you add an image that is 400x200 pixels it will not be resized it fits in the Large size without resizing e If you have selected Large 480x640 as the maximum size and you add an image that is 800x400 pixels it will be scaled down to 640x320 pixels to maintain the proportions where the image is twice as long as it is wide 640x320 is the largest image with those proportions that will fit in 480x640 pixels e f you have selected Large 480x640 as the maximum size and you add an image that is 800x800 pixels it will be scaled down to 480x480 pixels The image must be maintained as a square and 640x640 would not fit in the large size 480x480 is the largest square that will fit Public Johan M rdfelt Date Feb 20 2008 15 31 generalwireless Use the Image Quality slider to set the image quality level of the image
30. n on how to uninstall the program If you are using Microsoft Office it is important that you close down all Office windows before installing MO Locate the install file and double click it to execute the installation program Note that the name of this file may vary check with your system administrator if necessary eMMS Outlook Install 2 3 Installation guide A startup dialog is displayed when the installation is run eMMS Outlook Setup Welcome to the eMMS Outlook Setup Wizard This wizard will guide you through the installation of eMMS Outlook It is recommended that you close all other applications before starting Setup This will make it possible to update relevant system files without having to reboot your computer Click Next to continue Confirm that you wish to install the program by clicking Next Next you are asked to accept a license agreement If you agree to the terms click the tickbox eMMS Outlook Setup License Agreement Please review the license terms before installing eMMS Outlook Press Page Down to see the rest of the agreement GENERAL WIRELESS STANDARD TERMS AND CONDITIONS FOR ITS SMS CLIENT SERVICES These standard terms and conditions apply between General Wireless and the Partner as soon as they sign the Agreement regarding SMS Client Services 1 Definitions In addition to the definitions set Forth in the Agreement regarding SMS Client Services If you accept th
31. ner a d i tee Laren Fugen i Hai pus u a fee free epee Bd aj ee ee on Lagu la Tm U ul Heart ren Emmi m Lier Meere ie Link else Sheri Fler A dialog box containing a list with all installed programs is displayed in alphabetical order Click the row that says MO Public Johan M rdfelt Date Feb 20 2008 6 31 generalwireless Currertly installed programs TE Adobe Renter 7 0 4 Aner FB eraadcom 440x 10 100 Integrated Controter By ondore Powertoy For Windows XP fed Del ResourcecD E Oechtopx E tS Oi tages Er OS Candi 1 Googe Lath 2 Goje Tools for Internet Explorer fe Innen Extreme Graphics Ortver T itunes hy OE Austen Crverormmert 5 0 Update 2 The row expands and more information about the program is displayed Click the Remove button and confirm that you want to remove the program The Add Remove Programs dialog box might look a bit different on your computers depending on what Windows version you have 3 SMS functionality 3 1 Send SMS 3 1 1 Access the SMS windows To create an SMS message you open a New SMS window There is a multitude of ways to do this examples e In Outlook click on the New SMS button in the toolbar Inbox Mic File Edit 4 Favorite Folders 3 Inbox E Ol bread M Far Dotor Sent Item e Click the New button on the Outlook toolbar and select New SMS in the dropdown list e Select Tools gt eSMS Outlook gt New SMS fro
32. nfirm that you wish to delete the template 3 7 Signatures A signature is text that can be automatically inserted at the end of every SMS message you compose You can have a separate signature for each sender you are allowed to use in MO Reply to Mobile or Reply to Inbox To create or change your signature in any New SMS or Sent SMS window select Tools gt Edit Signature The Manage Signature window is displayed Manage Signatures Signature Preview 3 7 1 Create signature To create a new signature click on the New button at the upper right corner of the window The Create Signature window is displayed Create Signature Signature text Name Marc This text will be included in outgoing messages Marc Public Johan M rdfelt Date Feb 20 2008 11 31 generalwireless Simply enter an appropriate name for the signature in the Name field and then enter the text for the signature itself in the large text box The maximum length of the signature name is 32 characters and the signature itself is the same as for an SMS 160 or longer depending on operator When you are done click on OK to save the new signature or on Cancel to abandon your changes The system returns you to the Manage Signatures window If you chose to save the new signature it will be displayed in the Edit Signatures window 3 2 Edit signature To edit an existing signature select that signature in the list in the Manage
33. ng the SMS Reminder button on that appointment To disable this function deselect the checkbox 5 2 2 SMS Reminder Number The SMS Reminder Number is the number to which SMS reminders should be sent By default it is the number you registered with when you registered your MO 5 3 Account tab General Account sms MMS Alerts General T Default originator 46703030898 Reply To Mobile IRA Register Account Reply settings amp Reply e mail address orjan generalwireless com Change e mail Public Johan Mardfelt Date Feb 20 2008 21 31 generalwireless e Default originator If enabled this drop down list allows you to select what will be used by default as the originator of your SMS messages e Reply email address If enabled it is possible to change the email address to the inbox where reply to inbox SMS messages shall be sent to e The Register account button lets you register a new MO account without needing to reinstall the application 5 4 SMS tab Options General Account SMS MMS Scheduling Alerts Message Format in Long messages O send only one SMS per message up to 160 characters Allow messages up to 640 characters sent as several linked SMS Signatures Select signature for Reply to mobile lt None gt Reply to inbox lt None gt e Message Format Controls the length of the message e Send only one SMS per message up to 160 characters
34. older and find the SMS MMS that did not arrive Can you find the SMS MMS Yes Open it and find the number of the recipient that the SMS MMS did not arrive to Double check the number together with the User Is it correct written Yes Click on the Delivery Status button Does it say Insufficient balance in the Status column for the number in question Yes The User does not have sufficient balance to send the SMS MMS He has to buy more messages before trying to send the SMS MMS again No The error could be one of the following There is no roaming agreement with the operator to which the recipient mobile phone number belongs The User can t send SMS MMS messages to this number The recipient s mobile phone SIM card is full The user must delete a few SMS MMS messages from the inbox in order to receive more There is a problem with the MMP server Contact General Wireless and be ready to hand out the recipient phone number and the time of the incident No Either it was just atyping mistake or maybe the default home country is not configured correctly why the number was interpreted incorrectly Go to Tools gt Options and check the Default Home Country setting No Guide the User step by step through sending another SMS MMS After sending it does it appear in the Sent Messages folder Yes Probably the User did something when sending If the error reoccurs and it is not a user error contact General Wireless No C
35. ontact General Wireless AN Could not establish a connection with the server CAUSE e The User does not have connection to the Internet e The User does not have the correct DNS settings e The User has a firewall somewhere between MO and the Internet that is blocking the communication The client does outgoing TCP IP requests on port 443 HTTPS protocol SOLUTION Try to access an Internet web page with Internet Explorer like for instance www microsoft com Make sure the attempt is not on an Intranet page Does it work Yes Does the User have a firewall installed on the computer Yes Public Johan Mardfelt Date Feb 20 2008 30 31 generalwireless Tell the User to configure the firewall to allow outgoing TCP IP communication from Microsoft Outlook on port 443 Since the User has a firewall installed probably he knows also how to configure it No Tell the User to ask the System Administrator to open up the firewall for use of HTTPS No In order to use MO the User must have access to the Internet Public Johan M rdfelt Date Feb 20 2008 31 31
36. ox Send immediately and Send At The Send immediately option is selected by default it sends the SMS message as soon as you click on the Send button in the New SMS window To schedule the message for later delivery click on the Send At option and then use the date and time fields to specify the time at which the message should be sent When you are done click on OK to save any changes you have made in this window or on Cancel to abandon your changes Public Johan Mardfelt Date Feb 20 2008 9 31 generalwireless 3 6 Templates MO provides the ability to store predefined message templates SMS Only This spares you from having to retype phrases that you use frequently Examples might include will call you back will meet you at will be home by This gives you a head start on entering messages 3 6 1 To create a template To use a template select Message gt Insert Template in any New SMS window and select the desired template from the sub menu To create or edit a template select Tools gt Manage Templates in any New SMS or Sent SMS window The Manage Templates window opens Manage Templates Template Meeting Reminder New Preview Don t forget the sales meeting 3 6 2 Add template To create a new template click on the New button at the upper right corner of the window The Add Template window is displayed Add Template Template text Name Call Me Call Me
37. s To insert a sound file in your MMS do one of the following e Click on the Insert Sound button at the top right of the media preview area Select Media Insert Sound from the main menu in the New MMS window New MMS eMMS Outlook File Edit view Media Tools Message Help amp se H FY A Subject Insert Sound e Drag and drop supported of sound files from various locations in Windows Desktop Explorer Outlook Outlook Express e mail attachments etc The dragged sound file must be placed on the area where sound files are shown MO opens a standard Windows file selection window allowing you to locate and select the sound file you want to include 4 2 8 Delete Sound To delete the sound file from your MMS do one of the following e Click on the Delete Sound button at the top right of the media preview area Public Johan M rdfelt Date Feb 20 2008 17 31 generalwireless New MMS eMMS Outlook File Edit View Media Tools Message Help amp sed ay yy fe E ee fees BT gt Eleanc e Select Media Delete Sound from the main menu in the New MMS window The sound file is deleted from the MMS If you wish you can then again select a sound file to include 4 2 9 Play Sound To play the sound file you have included in the MMS do one of the following e Click on the Play Sound button at the top right of the media preview area New MMS eMMS Outlook File Edit Yiew Media Tools Message He
38. t for E mail again but this time select Microsoft Outlook and click on Apply The installation program will now recognize Microsoft Outlook as your default email application 7 1 2 For how long time is my account blocked if have given a wrong registration code three times The account is normally blocked for one hour 7 1 3 The uninstall program hangs This may happen for older versions of Outlook if Outlook is still running in the memory For the installation program to finish you need to kill the cleanup program Do the following 1 Open Task Manager by pressing Ctrl Alt Del Select the item Task Manager from the menu that appears The Task Manager window now opens and shows all programs running on your PC 2 Select the tab Processes 3 Select the entry GWExtensionInstaller exe 4 Press the End process Now the uninstall program will finish 7 2 General 7 2 1 How do I configure my firewall to permit MO to send SMS messages To be able to use MO it is important that your firewall is configured correctly Make sure to configure your firewall in such a way that the application Microsoft Outlook is permitted to use incoming and outgoing HTTP through both the port 443 secure HTTP and the port 80 normal HTTP Please contact your local network administrator or refer to the manual of your firewall on how these settings are made Public Johan Mardfelt Date Feb 20 2008 26 31 generalwireless 7 2 2 Is an SMS from MO differ
39. th more than one image Choose Advanced Mode via View menu selection and add a new page via the Add Page button in the lower part of the New MMS window 7 5 Error Messages 7 5 1 I get an error message during the registration process stating The service could not be located on the Remote Host What do I do If you have gotten the error message The service could not be located on the Remote Host during the registration process you have a firewall that is set to block incoming and or outgoing HTTP traffic See the firewall configuration topic above to configure your firewall correctly for MO 7 5 2 When I have selected one or more contacts from the address book and pressed Ok get an error message stating Unknown recipient type If you have gotten the error message Unknown recipient type when selecting one or more contacts from the address book it is most likely that one or more of the contacts you have selected do not have an email address The address book that MO uses is actually the Outlook address book and Outlook requires that each contact has an email address 75 3 Invalid Accountld Password when I try to send an SMS When MO is installed it is tightly connected to your Windows account If your Windows account is altered somehow for example due to a reinstallation then the MO must be re registered To re register enter the Account Options dialog see SMS Options and press the button Register Account Then follow th
40. the application e There is a new client available for download If you check this box MO will alert you when a new version of the client application is available for you to download 6 Message folders and functionality 6 1 Outbox Messages that you schedule are displayed in your SMS MMS Outbox folder in Outlook You can view scheduled messages that have not yet been sent on the Scheduling tab in the Options window see Options for more details LA Dene oro anae E EEEE era EE TE hse er AAE 23 Sent text messages yj 46733964775 Don t Forget to update your Forecast er SMS MMS Outbox qj 45712488899 Morning can you please give me a c I verzonden SMS 1 1 AETRANEATTE Ranh basmak ba indaba nina baraan 1 Also all SMS reminders that are generated from the Calendar are stored in SMS MMS Outbox until delivery All SMS reminders can be edited by opening the event in the Calendar If you are not connected to the server when scheduling a message you will receive a warning message telling you that you have no connection and that the message will be scheduled on server when you are connected again The message is then stored only in your SMS MMS Outbox folder MO will continue to try to send the message to the central message server Note If MO is unable to contact the message server before the scheduled delivery time for the message the message will not be sent Note If a calendar appointment with a calendar reminder has been
41. wn in the list presented when pressing Ctrl K 3 1 3 Enter the message Enter the message in the large area below the sender field Pew SA5 utlook Hi can pou make iba the mestra this aftermoon BP kisiel The maximum length of a message is 160 characters You can however enter a longer message that will be split up into several messages of 160 characters each The number of characters and the number of messages you have entered are displayed on the status bar in the bottom of the window 3 1 4 Send the message Click the Send button to send the message 3 2 Change sender By default your mobile phone number is normally used as the sender of a message This enables the recipient to recognize the sender of the message and also provides the ability to reply If the operator supports Reply to Inbox this function is selected in the From field before you send the message From M Public Johan M rdfelt Date Feb 20 2008 8 31 generalwireless 3 3 Outlook s Tools Menu Several functions in MO such as create new SMS and options can be reached from the Outlook Tools menu Status update E mail Accounts eMMS Outlook New SMS Options New MMS il Marc 44 Options if Marc 444 4 Anders Eriksson 3 4 The SMS Tools menu Tools Message Help Address Book _Erl Shift Ei Edit Templates Edit Signature Check Mames i_Erl K Options In any New SMS or Sent SMS win
42. ws Vista operating system user figures shown in this documentation might seem slightly different and you may get some extra security questions from the operating system about whether you want to continue to or not with different operations Please note that MMS and Reply to inbox functionality only works if it is supported by your service provider This document refers to the MO version 4 5 1 1 Revision History Revision Date By 2007 11 Johan M rdfelt New format and template 06 06 Ku 2008 01 Johan M rdfelt Changed name of document 22 wu 2008 03 Leif Dunell Update to version 4 4 20 2008 04 Leif Dunell Update to version 4 5 Calendar 28 reminder change a 2008 05 Kent Lidstr m Update to version 4 6 Contact lists 19 Document owner Johan Mardfelt 2 Installation and requirements 2 1 Requirements MO has the following requirements in order to work properly What Comment Internet Internet access OS Microsoft Windows 2000 Windows XP or Vista with the latest service packs installed One of the following versions of outlook installed Outlook 2000 Outlook XP Outlook 2003 Outlook 2007 Please note the Outlook must also be the default email client Public Johan M rdfelt Date Feb 20 2008 3 31 generalwireless 2 2 Installation If you have a previous version of MO or eSMS Outlook installed on your computer you must first uninstall it Please refer to the Uninstall section for informatio
43. you will send in your message Be aware that there is a tradeoff between quality and file size higher quality provides sharper more attractive images but it also results in larger file sizes which means your message will be larger and more data will be transmitted across the network when you send the message The New MMS window displays the image at the size and quality you have selected giving you an idea of how it will look to the recipient NOTE Some mobile networks further resize images to fit the display of the recipient s mobile handset so there is no guarantee that what you see in the New MMS window is what the recipient will actually see NOTE All images will be converted to JPG prior to sending Animated GIFs are not supported 4 2 3 Delete Image To delete the selected image from your MMS do one of the following e Click on the Delete Image button at the top left of the media preview area File Edit view Media Ti g Send al g Subject aN e From the main menu select Media Delete Image 4 2 4 Insert Video Clip MO supports the 3GP video file format To insert a video in your MMS do one of the following e Click on the Insert Video Clip button at the top center of the media preview area Select Media Insert Video Clip from the main menu in the New MMS window New MMS eMMS Outlook File Edit View Media Tools Messac ey a NG 3 e Drag and drop of video files is supported from various
44. zard alidation 1 Assure the validity of the mobile phone number z 4 registration code has been sent to your mobile phone This should arrive to you within a minute Enter this registration code below to complete the registration The registration code was sent to the mobile phone number 46708362707 Registration Code 8647 lt Back Finish Cancel As a last confirmation of the registration an E mail will be sent to your E mail address Click OK to finish the registration and verify that an E mail was sent to your inbox within a reasonable amount of time If not go to Options Register Accounts and reregister the E mail address again You have now opened the account and can start using the MMS and SMS features 2 5 Uninstall First make sure that you have closed Microsoft Office before uninstalling In the Start Menu choose Settings and then Control Panel This will open the Control Panel Onan Runerik Internet Laplorer L My Documents H Mwer ssft Office Outlook i My Ace Diiis Launch Microroit Office gt i Ey My Pie barra EE Microsoft Office PomverPoint 2 E reso Office Eee 2003 My Maisie B Notepad SF Favorites BEI Catiooh Express i ry Comput W tare E Ain Are 60 wd My Metwork Places Adobes Phoiihi iF a Cake Double click the icon Add Remove Programs fe Di He Peri Poo Pe amp inmi Aij hane Dri 2 kK w p Bh De ae Te Kee Ugra Kari Di

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