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HP Color LaserJet Pro MFP M277 user guide

1. 30 Remove and replace the toner cartridges esee eene nnnn nns 31 E E E E E E M ee 37 Print tasks WiMGOWS REEL asra ai araar cess cttscvavsstecdisavdenss co s aiaa sas EEKi 38 How to print WindOws ccccccccscsscssscessssssesescscssescscseseceesesesececsessseseesesesessesesesesesesaesesesseaescaeseenees 38 Automatically print on both sides Windows c cccsscsscsssssssesscssssessessssessessesessessessesessesseoesoeees 39 Manually print on both sides Windows c cccsscsccscssesscscssesscsessessesensessessceensesecsenseaecsensesseaeenees 39 Print multiple pages per sheet Windows sees sees eee esterne tenant th snas nn nnn 40 Select the paper type Windows esee ntn snnnnt nnne nter te tet tn nen 40 Print tasks OSX is eee ses seskaseevenes eeued cote cssth sya ax teah ca egceann av shdbaseed snd sa ar seeto raais ookan Ee EE iaaa ka Saaana LES EEEREN 41 HOW tO priht OSX nacenenie ann aana err A RE A RU RS Urs unte rise ITE 41 Automatically print on both sides OS X sees eterne tnnt te trnn sten 41 Manually print on both sides OS X eese tenente tenter tet eterne tres 41 Print multiple pages per sheet OS X csscsscsesscscssescssescssessccesecsessesesecscecsesseseneesecseseceesecseneeneas 41 Select the paper type OS X sccssssssesesscscsessssesesessescseseesesssecsesesse
2. 54 Set up Scan to Network Folder lees esses esee eene en seen th ne nn sense tanta seta setas ta seta sense sane sa sess esas eris 55 ENWW VERO QUICHE OT ERE 55 Use the Scan to Network Folder Wizard Windows eese eese ennt 55 Set up the Scan to Network Folder feature via the HP Embedded Web Server Windows 55 Set up the Scan to Network Folder feature on a Mac ccsccesscsscesscessessecseeessecseeseesssesseesseeenseses 56 Scan to a network folder esee eee eeses sies essen enne te tests aeda eiaa itaas oaa site sns shines iaa ai dean edena enne tn snnt 58 Set up Scam sure ET 59 nca 59 Use the Scan to E Mail Wizard Windows esses eseeee ener enne tnn nnne tn nnnns 59 Set up the Scan to Email feature via the HP Embedded Web Server Windows 59 Set up the Scan to Email feature on a Mac eese sees eee eene ne nennen nnne nn nnns nna 61 Scan to email RETRO a md 63 Additional SCAN EE RTT E 64 EEILHCMIGUUUUIUUIISIDIIMT ID I III IIICUIIBDIIILI LUN CDI CHIBLOQBISI IND 65 Set up to send and receive FAXES csccessssccssessecssesscessesssessesssessecsecsseceesseecoesseescessaesesessesseaece
3. A CAUTION The fuser is located above the rear door and it is hot Do not attempt to reach into the area above the rear door until the fuser is cool 1 Open the rear door ENWW Clear paperjams 113 2 Gently pull out any jammed paper from the rollers in the rear door area 3 Close the rear door 114 Chapter9 Solve problems ENWW Clear paper jams in the output bin Use the following procedure to clear jams in the output bin When a jam occurs the control panel displays an animation that assists in clearing the jam 1 If paper is visible in the output bin grasp the leading edge and remove it ENWW Clear paperjams 115 Clear paper jams in the duplexer duplex models only Use the following procedure to check for paper in the duplexer When a jam occurs the control panel displays an animation that assists in clearing the jam 1 At the rear of the product open the duplexer 2 Remove any jammed or damaged sheets of paper CAUTION The fuser is located above the rear door and it is hot Do not attempt to reach into the area above the rear door until the fuser is cool 3 Close the duplexer 116 Chapter9 Solve problems ENWW Improve print quality Introduction If the product is having print quality problems try the following solutions in the order presented to resolve the issue If the product is having scan fax or copy quality problems try the following solutions and a
4. Technical specifications Model name M277n M277dw Product number B3Q10A B3Q11A Paper handling Single sheet priority feed slot Tray 1 we w Tray 2 150 sheet capacity we w Automatic duplex printing Not available we Connectivity 10 100 1000 Ethernet LAN connection with vw w IPv4 and IPv6 Hi Speed USB 2 0 v w Print server for wireless network connectivity Not available v Easy access USB port w we HP near field communication NFC and Wi Fi Not available w Direct for printing from mobile devices Control panel display and Color touchscreen control panel vw w input Print Prints 18 pages per minute ppm on A4 and v w 19 ppm on letter size paper Easy access USB printing no computer w w required Fax w vw Copy and Scan Copies 19 pages per minute ppm vw w NOTE Copyandscan speeds are subject to change For the most current information go to www hp com support colorljMFPM277 Scans 26 ppm ENWW Product specifications 7 8 Model name M277n M277dw Product number B3Q10A B3Q11A 50 page document feeder w w Scan to E mail Scan to USB and Scan to w w Network Folder options Supported operating systems The following information applies to the product specific Windows PCL 6 and OS X print drivers and to the in box software installation CD Windows The HP Software Installer CD installs the HP PCL 6 or HP PCL 6 driver depending on the Windows operating system along with optiona
5. 2 PrOCUct front VIEW Et 2 Product back VIEW e 3 Control panel view EE 4 ao unu LAYOUT isinisisi 5 How to use the touchscreen control panel eese ener 6 Product specifications elei eee eses esee nsara sratus sete snnt nn snnt s nns sna sensn tesa sinas asas assa assesses esser sena seras snas 7 VVC CU GCI OM eer 7 Technical specifications sccsesssesscescesscesscesecesscsscesceseessecaesecsaeeaeeseesseesaeesaesseesseesasesseeesseessess 7 Supported operating systems csscsssccssecssesssesssesscesscesscesscsseesseessecseecaseceseceeeesseesseaseeseesseeseeeaes 8 Mobile printing solutions essei eese eene oers oeei saaan earann nnn nen trn tests s trs e stessa 9 Product dimensions cereo erre rene ntn eo Eno Lena nee eve e ra nouas e vacuna aane ERR 11 Power consumption electrical specifications and acoustic emissions esses 12 Operating environment range ccecccsseeececscecsessesesscessecsseeecsececeeessecesseceseecsuscesaeeeseeeseeceseeeseeees 12 Product hardware setup and software installation ccssccsccssecsecssessecssecsessecsseesecessescesseessesscessesseessesseeaes 13 2 LPRIRIC LER E E AE A E 15 Load paper into the single sheet Slot Tray 1 cccccssssscscssesscsessesscsesseseesessesessessesessessesessesseaeceeseseseeseesess
6. 100 Chapter9 Solve problems ENWW A Cartridge is low or Cartridge is very low message displays on the product control panel Cartridge is low The product indicates when a toner cartridge level is low Actual toner cartridge life remaining may vary Consider having a replacement available to install when print quality is no longer acceptable The toner cartridge does not need to be replaced now Cartridge is very low The product indicates when the toner cartridge level is very low Actual toner cartridge life remaining may vary Consider having a replacement available to install when print quality is no longer acceptable The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable Once an HP toner cartridge has reached Very Low HP s Premium Protection Warranty on that toner cartridge has ended Change the Very Low settings You can change the way the product reacts when supplies reach the Very Low state You do not have to re establish these settings when you install a new toner cartridge 1 From the Home screen on the product control panel touch the Setup button 2 Open the following menus e System Setup e Supply Settings e Black Cartridge or Color Cartridges e VeryLow Setting 3 Select one of the following options e Selectthe Continue option to set the product to alert you that the toner cartridge is very low but to continue printing e Selectthe Stop option to
7. Advanced Printing Shortcuts Papei Qualit Effec vices Document t Options Print on both sides Flip pages up Off Pages per sheet 1 page per m Print Right then Dow rientation Portrait Landscape E Rotate by 180 degrees UJ m invent Chapter4 Print ENWW 4 Clickortap the OK button to return to the Print dialog box Select the number of copies to print from this screen 5 Click or tap the OK button to print the job Automatically print on both sides Windows Use this procedure for products that have an automatic duplexer installed If the product does not have an automatic duplexer installed or to print on paper types that the duplexer does not support you can print on both sides manually 1 From the software program select the Print option 2 Select the product from the list of printers and then click or tap the Properties or Preferences button to open the print driver A NOTE The name of the button varies for different software programs A NOTE To access these features from a Windows 8 or 8 1 Start screen select Devices select Print and then select the printer 3 Click or tap the Finishing tab 4 Select the Print on both sides check box Click the OK button to close the Document Properties dialog box 5 Inthe Print dialog box click the OK button to print the job Manually print on both sides Windows Use this procedure for products that do not have an automatic dupl
8. sees 127 Resolution and color guidelines c ccsssssssssesssessesssessessesseessecseeseeessessecessesseeseeess 127 COLORE a r TOU Geile tte ep se ied ete aede tea 128 Edge to edg copyirig rn ena i p iai eiii midst 128 Clean the pickup rollers and separation pad in the document feeder 128 limprove faximage qualllyox tertie trata et e ettet teste iei EAN 130 laicis e DER IIT 130 vii viii Check the scanner glass for dirt and smudges sccscessessseseeceecssecseeseesseesseseecssesscessenseesseessees 130 Check the send fax resolution settings esee sees esee enne enne nn nennen nnn 131 Check the error correction settings esee eese eene eene nns nnns nnns 131 Check the fit to page setting eese sees sees esee eese ee nennen nne nn nennen nnns testes nnns ns nen 131 Clean the pickup rollers and separation pad in the document feeder 131 Send to a different fax machine eese eee esee esseseees eese teens tn ste snse ne snne there tnnt 133 Check the sender s fax machine esce eseeeseee eee ene etes nn etes tnst nn snte test ne thin ne tnnt 133 Solve wired network problems sccssccssscsssssesssesssesssesssesscessensecssesssesesesecesscseesecesecaeeaessaeseeeeecneeessesssessesss 134
9. 39 Windows 39 duplexer jams 116 duplexing manually Mac 41 manually Windows 39 E EconoMode setting 91 122 economy settings 91 electrical specifications 12 Embedded Web Server EWS assigning passwords 90 features 82 envelopes loading in Tray 1 16 orientation 19 Explorer versions supported HP Embedded Web Server 82 F factory set defaults restoring 100 fax solve general problems 141 speeddials 75 fax ports locating 3 fax troubleshooting checklist 140 faxing from the document feeder 75 from the flatbed scanner 74 fuser jams 113 G glass cleaning 120 125 130 H help control panel 99 HP Customer Care 98 HP Device Toolbox using 82 HP Embedded Web Server EWS features 82 HPePrint 44 HP ePrint software 44 Index 145 HP EWS using 82 HP Scan software OS X 53 HP Scan software Windows 52 HPUtility 85 HP Utility for Mac Bonjour 85 features 85 HP Utility Mac 85 HP Web Jetadmin 93 HP Web Services applications 80 enabling 80 l interface ports locating 3 Internet Explorer versions supported HP Embedded Web Server 82 J jams document feeder 107 duplexer 116 fuser 113 locations 106 output bin 115 reardoor 113 single sheet priority feed slot 109 Tray1 109 Tray2 111 Jetadmin HP Web 93 L labels printing Windows 40 loading paperinTray1 16 paperinTray2 20 M Macintosh HP Utility 85 maintenance kits partnumbers 28 manual duplex Mac 41 Windows 39 memory incl
10. Load envelopes in Tray 2 1 Open the tray 22 Chapter2 Paper trays ENWW 2 Adjust the paper guides by sliding the guides to the size of the envelopes being used 3 Load envelopes into the tray ENWW Loadpaperinto Tray2 23 4 Make sure that the envelope stack is flat at all four corners Slide the length and width guides so that they are against the stack NOTE To prevent jams do not overfill the tray Be sure that the top of the stack is below the tray full indicator CAUTION Loading more than five envelopes in Tray 2 can result in jams 5 After making sure that the stack is below the tray full indicator close the tray 24 Chapter2 Paper trays ENWW Tray 2 paper orientation When using paper that requires a specific orientation load it according to the information in the following table Paper type Output How to load paper Letterhead or preprinted 1 sided printing Face up Top edge toward the product Letterhead or preprinted 2 sided printing Face down Top edge away from the product Prepunched 1 sided printing or 2 sided printing Face up Holes toward the left side of the product ENWW Load paper into Tray2 25 26 Chapter2 Paper trays ENWW 3 Supplies accessories and parts Order supplies accessories and parts Replace the toner cartridges For more information ENWW Go to www hp com support colorljMFPM277 HP s all inclusive help for the product includ
11. Verify that the product is located away from electronic devices that might interfere with the wireless signal Many devices can interfere with the wireless signal including motors cordless phones security system cameras other wireless networks and some Bluetooth devices Verify that the print driver is installed on the computer Verify that you have selected the correct printer port Verify that the computer and product connect to the same wireless network For OS X verify that the wireless router supports Bonjour The product does not print after the wireless configuration completes 1 2 Make sure that the product is turned on and in the ready state Turn off any third party firewalls on your computer Make sure that the wireless network is working correctly Make sure that your computer is working correctly If necessary restart the computer Verify that you can open the product HP Embedded Web Server from a computer on the network The product does not print and the computer has a third party firewall installed 1 2 Update the firewall with the most recent update available from the manufacturer If programs request firewall access when you install the product or try to print make sure you allow the programs to run Temporarily turn off the firewall and then install the wireless product on the computer Enable the firewall when you have completed the wireless installation The wireless connection does not wo
12. WtO DUI CEON ect 134 Poor physical connection ssccsseseecsecssessesssecsesscesseecoeseesseseesseessesseeseesaeseesaeesaeeseesseesseeeaes 134 The computer is using the incorrect IP address for the product esses 134 The computer is unable to communicate with the product esee 134 The product is using incorrect link and duplex settings for the network 135 New software programs might be causing compatibility problems sss 135 The computer or workstation might be set up incorrectly ccceescssecssesesceseeseeeseecssesseesseees 135 The product is disabled or other network settings are incorrect ccesscesseseseessesseeseeeseeeees 135 Solve wireless network problems eiie eee esses esee eee ne nennen ttn senes th stnsen assa seras sessi tenete sisse nasa 136 Tae 06 ok E 136 Wireless connectivity checklist eese eese enses seen enne nn etn nennen nennen nnn enns nnns tr se tr nnn 136 The product does not print after the wireless configuration completes 137 The product does not print and the computer has a third party firewall installed 137 The wireless connection does not work after moving the wireless router or product 137 Cannot connect more
13. e Send a fax e Send a fax using the HP software Windows e Create edit and delete speed dial entries For more information ENWW Go to www hp com support colorljMFPM277 HP s all inclusive help for the product includes the following information Install and configure Learn and use Solve problems Download software updates Join support forums Find warranty and regulatory information 65 Set up to send and receive faxes o Before startinq e Step 1 Identify the phone connection type e Step 2 Set up the fax e Step 3 Configure the fax time date and header e Step 4 Run a fax test Before starting Make sure that the product was fully set up before connecting the fax service A NOTE Use the telephone cable and any adapters that shipped with the product to connect the product to the telephone jack A NOTE In countries regions that use serial telephone systems an adapter is shipped with the product Use the adapter to connect other telecom devices to the same telephone jack the product is connected to Complete the instructions in each of the following four steps Step 1 Identify the phone connection type on page 66 Step 2 Set up the fax on page 67 Step 3 Configure the fax time date and header on page 71 Step 4 Run a fax test on page 72 Step 1 Identify the phone connection type Review the following equipment and service types to determine which setup method to
14. eese eseessee senes eene nnnnn nnns nnns tr se ns irse nnn 85 Open Ult coo eects tacet ro riieceriiteiest eiie ost ttuee retos dE A E UD MN ME 85 HP Utility features eee cssscesseessccecseecsseecsseceseecsececsecssteecsesesseecsseeeseecseseseecssesesseeesseessteesaeeeseess 85 Configure IP network settings eese sees esses eese eene aneas nn snn stessa sinn Sea Sire Ee SEEEN eE ISN EENE anna ssa nns 88 urpniaipe m 88 Printer sharing disclaimer s cccescssscecsscesseessscecsscssscecsscecseecsseecsaeesseecsaeecseecsesecsaeseneecsseesseeeseess 88 View or change network settings cesses esses eeee eene seen ente enn nennen tns nnne nn se nh se nns nnt nena 88 Rename the product on a network eee eese eese eene eene nennen snis nn innen nn sinn sns nns 88 Manually configure IPv4 TCP IP parameters from the control panel eese 89 Prod ct security features ice ete ananiona Eiee ere UR RE o iUe RAEAN ES EE E eei Rune aCE ns eg chase uS ROSE URN 90 IntrodUCtiON e 90 Assign or change the system password using the Embedded Web Server 90 Seo IATER i adak 91 Mtro UIC TOM scapes cose csd 91 Print WIth EconoMode terre ERR RR viv
15. 3 Grasp the handle on the toner cartridge and then pull the toner cartridge straight up to remove it 4 Remove the new toner cartridge package from the box and then pull the release tab on the packaging 32 Chapter3 Supplies accessories and parts ENWW 5 Remove the toner cartridge from the opened packaging shell 6 Gently rock the toner cartridge from front to back to distribute the toner evenly inside the cartridge di Do not touch the imaging drum on the bottom of the toner cartridge Fingerprints on the imaging drum can cause print quality problems ENWW Replace the toner cartridges 33 8 Insert the new toner cartridge into the drawer Make sure that the color chip on the cartridge matches the color chip on the drawer 9 Close the toner cartridge drawer 10 Close the front door 34 Chapter3 Supplies accessories and parts ENWW 11 Place the used toner cartridge in the packaging from the new cartridge 12 Use the pre paid self addressed label to return the used cartridge to HP for recycling where available ENWW Replace the toner cartridges 35 36 Chapter3 Supplies accessories and parts ENWW Print e Printtasks Windows e Printtasks OS X e Mobile printing e Use walk up USB printinq For more information ENWW Go to www hp com support colorljMFPM277 HP s all inclusive help for the product includes the following information Install and c
16. 3 power switch locating 2 print drivers supported 8 print media loadinginTray1 16 print on both sides Mac 41 manually Windows 39 Windows 39 printing from USB flash drives 46 printing on both sides settings Windows 39 product and serial number label locating 3 ENWW R rear door jams 113 replacement parts part numbers 28 replacing toner cartridges 30 restoring factory set defaults 100 S scanner faxing from 74 glass cleaning scanning from HP Scan software OS X 53 from HP Scan software Windows 52 security lock slot locating 3 serial number label locating 3 settings factory set defaults restoring 100 shut down after delay setting 91 single sheet priority feed slot jams 109 loading 16 paper orientation 19 sleep delay setting 91 software HP Utility 85 solve problems fax 141 special paper printing Windows 40 specifications electrical and acoustic 12 speed dials programming 75 staple cartridges partnumbers 28 status HP Utility Mac 85 supplies low threshold settings 101 ordering 28 120 125 130 ENWW partnumbers 28 replacing toner cartridges 30 status viewing with HP Utility for Mac 85 using when low 101 supplies status 118 support online 98 system requirements HP Embedded Web Server 82 T technical support online 98 toner cartridge checking fordamage 120 low threshold settings 101 partnumbers 28 using when low 101 toner cartridges components 30 partnumbers 28 rep
17. A NOTE Ask your network administrator or your Internet service provider for the SMTP server setting information If the SMTP server requires authentication you also need to know the SMTP User ID and password SMTP server names and port names are typically easy to find by doing an Internet search For example use terms like gmail smtp server name or yahoo smtp server name Set up Scan to E mail 61 e Inthe Optional PIN area enter a PIN This pin will be required every time an email is sent using the email address e Inthe E mail Message Preferences area configure the message preferences 6 To add email addresses to the address book accessible from the product click the E mail Address Book link and enter the required information You can set up individual email addresses or email groups 7 Toconfigure default options click the E mail options link Enter the default email subject body text and other scan settings 8 Click Save and Test to complete the setup A NOTE Create additional outgoing email profiles to scan from more than one email account 62 Chapter6 Scan ENWW Scan to email Use the product control panel to scan a file directly to an email address The scanned file is sent to the address as an email message attachment ENWW A NOTE In order to use this feature the product must be connected to a network and the Scan to Email feature must be configured by using the Scan to Email Setup Wizard W
18. EconoMode If EconoMode is used full time the toner supply might outlast the mechanical parts in the toner cartridge If print quality begins to degrade and is no longer acceptable consider replacing the toner cartridge A NOTE Ifthis option is not available in your print driver you can set it using the HP Embedded Web Server 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button 3 Clickthe Paper Quality tab 4 Click the EconoMode check box Configure the Sleep Auto Off After setting 1 From the Home screen on the product control panel touch the Setup e button 2 Openthefollowing menus e SystemSetup e Energy Settings e Sleep Auto Off After 3 Select the time for the Sleep Auto Off After delay Set the Shut Down After delay and configure the product to use 1 watt or less of power A NOTE After the product shuts down the power consumption is 1 watt or less 1 From the Home screen on the product control panel touch the Setup 9 button 2 Openthefollowing menus ENWW Economy settings 91 e SystemSetup e EnergySettings e ShutDown After 3 Select the time for the Shut Down After delay 333 Ef NOTE The default value is 4 hours Configure the Delay Shut Down setting 1 Onthe product control panel touch the Setup O button 2 Open the following menus e System Setup e Energy Settings e Delay Shut Down 3 Sele
19. HP product s Device Toolbox software Delete phone book entries You can delete all phone book entries that are programmed in the product AN CAUTION After phone book entries are deleted they cannot be recovered 1 2 From the Home screen on the product control panel touch the Fax button Touch the Fax Menu button Touch the Phone Book Setup button Touch the Delete Entry button Or to delete all the entries touch the Delete All Entries button Touch the entry that you want to delete Touch the OK button to confirm the deletion Chapter 7 Fax ENWW 8 Manage the product e Use HP Web Services applications e Change the product connection type Windows e X Advanced configuration with HP Embedded Web Server EWS and HP Device Toolbox Windows e Advanced configuration with HP Utility for OS X e Configure IP network settings e Product security features e Economy settings e HP Web Jetadmin e Updatethe firmware For more information ENWW Go to www hp com support colorljMFPM277 HP s all inclusive help for the product includes the following information Install and configure Learn and use Solve problems Download software updates Join support forums Find warranty and regulatory information 79 Use HP Web Services applications Several innovative applications are available for this product that you can download directly from the Internet For more information and to download these app
20. Only to save the information only A NOTE To create additional network folders repeat these steps for each folder Set up Scan to Network Folder 57 Scan to a network folder Use the product control panel to scan a document and save it to a folder on the network A NOTE In order to use this feature the product must be connected to a network and the Scan to Network Folder feature must be configured by using the Scan to Network Folder Setup Wizard Windows or the HP Embedded Web Server 1 Load the document on the scanner glass according to the indicators on the product 2 From the Home screen on the product control panel touch the Scan button 3 Touchthe Scan to Network Folder item 4 Inthe list of network folders select the folder to which you want to save the document 5 Thecontrol panel screen displays the scan settings e lfyouwantto change any of the settings touch the Settings button and then change the settings e Ifthe settings are correct go to the next step 6 Touch the Scan button to start the scan job 58 Chapter6 Scan ENWW Set up Scan to E mail Introduction To use this scan feature the product must be connected to a network This scan feature is not available until you configure it To configure this features use the Scan to Email Setup Wizard Windows which is installed in the HP program group for the product as part of the full software installation You can also use the HP Embedded Web
21. Print PS Errors feature Fax tab e Receive Options Configure how the product handles incoming faxes Fax products only e Phone Book Add or delete entries in the fax phone book e Junk Fax List Set fax numbers to block from sending faxes to the product e FaxActivity Log Review recent fax activity for the product ENWW Advanced configuration with HP Embedded Web Server EWS and HP Device Toolbox Windows 83 Tab or section Description Scan tab Configure the Scan to Network Folder and Scan to E mail features MFP models only e Network Folder Setup Configure folders on the network to which the product can save a scanned file ScantoE mail Setup Begin the process to set up the Scan to E mail feature Outgoing E mail Profiles Set an email address that will appear as the from address for all emails sent from the product Configure the SMTP Server information e E mail Address Book Add or delete entries in the email address book e E mail Options Configure a default subject line and body text Configure default scan settings for emails Networking tab Network administrators can use this tab to control network related settings for the product when it is connected to an IP based network It also allows the network administrator to set Network connected products only up Wireless Direct functionality This tab does not appear if the product is directly connected to a computer Provides the ability to change network settin
22. Server to configure this feature The following instructions describe configuring the feature by using both the Scan to Email Setup Wizard and the HP Embedded Web Server e Use the Scan to E Mail Wizard Windows e Set up the Scan to Email feature via the HP Embedded Web Server Windows e Set up the Scan to Email feature on a Mac Use the Scan to E Mail Wizard Windows Some HP products include driver installation from a software CD At the end of this installation is an option to Setup Scan to Folder and Email The setup wizards include the options for basic configuration After installation access the setup wizard by clicking the Start button selecting the Programs or All Programs item and then clicking the HP item Click the product name item and then click the Scan to E mail Wizard to start the configuration process 1 To add a new outgoing email address click the New button 2 Enterthe email address Click the Next button 3 Inthe Display Name box type the name to display for this email address and then click Next A NOTE To secure the email profile enter a 4 digit PIN After a security PIN is assigned to a profile the PIN must be entered on the product control panel before the product can send an email using that profile 4 Enterthe name or the IP address of the SMTP server and the SMTP server port number If the outgoing SMTP server requires additional security authentication click the check box labeled E ma
23. Verify that any new software programs are correctly installed and that they use the correct print driver The computer or workstation might be set up incorrectly 1 Check the network drivers print drivers and the network redirection settings 2 Verify that the operating system is configured correctly The product is disabled or other network settings are incorrect 1 Review the configuration page to check the status of the network protocol Enable it if necessary 2 Reconfigure the network settings if necessary ENWW Solve wired network problems 135 Solve wireless network problems Introduction Use the troubleshooting information to help resolve issues A NOTE To determine whether HP NFC and HP wireless direct printing are enabled on your product print a configuration page from the product control panel If a page titled Wireless is included HP Jetdirect 2800w NFC amp Wireless Direct Accessory printing is enabled on the product Wireless connectivity checklist The product does not print after the wireless configuration completes The product does not print and the computer has a third party firewall installed The wireless connection does not work after moving the wireless router or product Cannot connect more computers to the wireless product The wireless product loses communication when connected to a VPN The network does not appear in the wireless networks list The wireless network is not funct
24. button to open the USB Flash Drive menu 8 Supplies ul button Touch this button to view information about supplies status 9 Apps rei button Touch this button to open the Apps menu to print directly from select Web applications 10 Setup button Touch this button to open the Setup menu Product views 5 6 How to use the touchscreen control panel Use the following actions to use the product touchscreen control panel Action Description Example Touch Touch an item on the screen to select that item Touch the Setup button to open the Setup or open that menu Also when scrolling mend through menus briefly touch the screen to stop the scrolling Swipe Touch the screen and then move the finger Swipe the Home screen to access the Setup e horizontally to scroll the screen sideways button V TEY Scroll Touch the screen and then without lifting the Scroll through the Setup menu finger move the finger vertically to move the screen Chapter 1 Product overview ENWW Product specifications Introduction Y IMPORTANT The following specifications are correct at the time of publication but they are subject to change For current information see www hp com support colorljMFPM277 e Technical specifications e Supported operating systems e Mobile printing solutions e Product dimensions e Power consumption electrical specifications and acoustic emissions e Operating environment range
25. computers to the wireless product scssccssessessscsscescessceeseessensessseeseees 137 The wireless product loses communication when connected to a VPN eessss 138 The network does not appear in the wireless networks list scessssessecssessesseesseesesesseesseees 138 The wireless network is not functioning esee sees eeee eene eene nnne nnn nnn nennen 138 Perform a wireless network diagnostic test eese sees eene enne tn nenne nnns 138 Reduce interference on a wireless network esses eeeeessee eese einen tn enne th tnnt 138 Solve Tax probleimis iere tenti erae divdsas ora pisa o ee SERE raap asap oa raras sbedecssddeses RE SES eese der esee REM REOS 140 l apugoro D do EIN 140 Fax troubleshooting checklist 1 lese eee esses eene nere nene nn nnne nnn nnn nn sinn nnn nnns 140 Solve general fax problems eee e eese eseee eese ee nenne enne th senes tane th stans saneta sensa sas e sanas 141 Faxes are sending slowly sccesccssscsssssecssessecsseesseeseesseesssecseessseseeeseeeseesseeseesseeses 141 Fax quality iS POOF SEE 142 Fax cuts off or prints on two pages scssccsscssecsecssecsscssecssessecseeseseecessesseesseseeenseess 143 145 ENWW 1 Product overview e Product views e Pr
26. cropped Clean the pickup rollers and separation pad in the document feeder If the document feeder experiences paper handling problems such as jams or multiple page feeds clean the document feeder rollers and separation pad 128 Chapter9 Solve problems ENWW 1 Open the document feeder access cover 2 Use a moist lint free cloth to wipe both pickup rollers and the separation pad to remove dirt CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product 3 Close the document feeder access cover ENWW Improve copy and scan image quality 129 Improve fax image quality Introduction If the product is having image quality problems try the following solutions in the order presented to resolve the issue e Check the scanner glass for dirt and smudges e Check the send fax resolution settings e Check the error correction settings e Checkthefit to page setting e Clean the pickup rollers and separation pad in the document feeder e Send to a different fax machine e Check the sender s fax machine Try these few simple steps first e Usetheflatbed scanner rather than the document feeder e Use high quality originals e When using the document feeder load the original document into the feeder correctly using the pap
27. eeessee senes nennen nennen nnns nnns tns trne nnne 115 Clear paper jams in the duplexer duplex models only esce 116 liiproveprintquality i ore tae ti tet eet a ette cece EE oh adi EE hots code dai codes ca ds 117 MEO CLIC ON eS 117 Print from a different software program ccsscesscescesscessesscesscesseescessecssesscesseseeceeseesasecsesseeeaes 117 Check the paper type setting for the print job lesen eee 117 Check the paper type setting Windows eese esee teens 117 Check the paper type setting OS X seen eterne ennt 118 Check toner cartridge status cccscccsssecssecsssecssecessecsseceseeessecessecestecsseceseecssecesseeessecsseceeeesseees 118 Print and interpret the print quality page ccssccssecssssseessesssessessecsseeseesseeseeseesseesseeseessesses 119 Clean th product ERR eiue ne eet adu ees 119 Printa cleaninig Page uisi eic iiie t trei cioe eet ei ve te didi assai seti uS dou 119 Check the scanner glass for dirt and smudges eese 120 Visually inspect the toner cartridge 1 sees esee eeeeee eere eren enn nn nennt nn nennen nnns 120 Check paper and the printing environment ccccesscecssecescecssscecsecssecececeseeececesseecsseecseeesseees 120 Step one Use paper that meets HP specifications eese 120 Step two Check the
28. environment leise eene eee en enne nennen tn nene ntn nenas 121 Calibrate the product to align the colors sccsccssessscssecssessecsecsscssecsessseescesseesseseesseesseesseessees 121 Check other print job settings ccsccssssscsssesscessssscessesssesesseeceeseeseesseeseeseeseeeseeasessesesseseeeseas 121 Check the EconoMode settings sccssccssssssecssesssesscesscessesseessceseeseeseeeseeeseesseeeseeses 122 Adjust color settings Windows eese tnnt nntnnnnus 122 Try a different print driver ecscsssecssscescecssscecsecssecessecesseessececseessececsecesseecsesecseeessseceeeeseeesees 123 Improve copy and scan image quality eee esesssesseee senes tnn nnns ns tns irse nasi s atras tenias 125 IntEOCUCti OD re IRE e IR RU RATIS Pre RO RARI ENRSRN INUNIR RN ARR Le ge tants 125 Check the scanner glass for dirt and smudges eese enne nnn 125 Eliminate lines or streaks when using the document feeder sccssccssecsscesesscesseessesseeseesees 126 Check the paper settiligs esses 2 eie co ier ect doc bcati toe ota boc iode i c irieee dat 126 Check the image adjustment settings ccscecssecssecsssecseecsscecsessseecsssecseecsseecseeseseecstecseeeeseees 126 Optimize for text or picture S ranne haa e a e eaa e aa iaa 127 Check the scanner resolution and color settings on the computer
29. faxes 67 Touch the Fax Setup menu d Touch the Basic Setup menu e Touch the Answer Mode setting f Touch the Automatic option 3 Continue to Step 3 Configure the fax time date and header on page 71 Shared voice fax line Follow these steps to set up the product on a shared voice fax line 1 Disconnect any devices that are connected to the telephone jack 2 Connectthe telephone cable to the fax port on the product and to the telephone jack on the wall 338 Ef NOTE Some countries regions might require an adapter to the telephone cable that came with the product 338 A NOTE On some products the fax port might be above the phone port Refer to the icons on the product 3 Remove the plug from the telephone line out port on the rear of the product and then connect a phone to this port 4 Setthe product to answer fax calls automatically a Turn the product on b Fromthe Home screen on the product control panel touch the Setup e button Touch the Fax Setup menu d Touchthe Basic Setup menu e Touch the Answer Mode setting and then touch the Automatic option 5 Set the product to check for a dial tone before sending a fax ET NOTE This prevents the product from sending a fax while someone is on the telephone 68 Chapter7 Fax ENWW c From the Home screen on the product control panel touch the Setup e button Touch the Fax Setup menu Touch the Advanced Setup menu Tou
30. jam occurs the control panel displays an animation that assists in clearing the jam 1 Pull Tray 2 completely out of the product 2 Push down on the single sheet priority feed slot and then pull out the feed slot tray ENWW Clear paper jams 109 3 Gently pull any jammed paper straight out of the single sheet priority feed slot 4 Push the single sheet priority feed slot tray into the product 5 Reinsert and close Tray 2 110 Chapter9 Solve problems ENWW Clear paper jams in Tray 2 Use the following procedure to check for a paper jam in Tray 2 When a jam occurs the control panel displays an animation that assists in clearing the jam 1 Pull the tray completely out of the product 2 Remove any jammed or damaged sheets of paper 3 If no jammed paper is visible or if jammed paper is deep enough in the Tray 2 cavity that it is difficult to remove press down on the single sheet priority feed slot and then remove the feed slot tray gt z Ww ENWW Clear paperjams 111 4 Remove any jammed or damaged sheets of paper 5 Push the single sheet priority feed slot tray into the product 6 Reinsert and close Tray 2 112 Chapter9 Solve problems ENWW Clear paper jams in the rear door and the fuser area Use the following procedure to check for paper inside the rear door When a jam occurs the control panel displays an animation that assists in clearing the jam
31. keyboard The EWS opens https 10 10 0000 EA NOTE Ifthe Web browser displays a There is a problem with this website s security certificate message when attempting to open the EWS click Continue to this website not recommended Choosing Continue to this website not recommended will not harm the computer while navigating within the EWS for the HP product 2 Click the Security tab 3 Open the General Security menu 4 Inthe area labeled Set the Local Administrator Password enter the name to associate with the password in the Username field 5 Enterthe password in the New Password field and then enter it again in the Verify Password field A NOTE To change an existing password first enter the existing password in the Old Password field 6 Click the Apply button A NOTE Make note of the password and store it in a safe place 90 Chapter8 Manage the product ENWW Economy settings Introduction The product includes several economy features to conserve energy and supplies e Print with EconoMode e Configure the Sleep Auto Off After setting e Set the Shut Down After delay and configure the product to use 1 watt or less of power e Configure the Delay Shut Down setting Print with EconoMode This product has an EconoMode option for printing drafts of documents Using EconoMode can use less toner However using EconoMode can also reduce print quality HP does not recommend the full time use of
32. of the basic software installation Windows Server 2008 SP2 64 bit The HP PCL 6 product specific print driver is installed for this operating system as part of the basic software installation Windows Server 2008 R2 SP 1 64 bit The HP PCL 6 product specific print driver is installed for this operating system as part of the full software installation Windows Server 2012 64 bit The software installer does not support Windows Server 2012 but the HP PCL 6 and HP PCL 6 version 4 product specific print drivers do support it Download the driver from the HP Web site www hp com support colorljMFPM277 and use the Windows Add Printer tool to install it Windows Server 2012 R2 64 bit 0S X 10 7 Lion OS X 10 8 Mountain Lion and OS X 10 9 Mavericks The software installer does not support Windows Server 2012 but the HP PCL 6 and HP PCL 6 version 4 product specific print drivers do support it The OS X print driver and print utility are available for download from hp com and may also be available via Apple Software Update The HP installer software for OS X is not included in the in box CD Download the driver from the HP Web site www hp com support colorljMFPM277 and use the Windows Add Printer tool to install it For OS X download the full installer from the support Web site for this product 1 Goto www hp com support colorljMFPM277 2 Select Support Options and then under Do
33. on the product control panel touch the Fax button Use the keypad to enter the fax number Touch the Start Fax button The product prompts you to confirm that you are sending from the scanner glass Touch the Yes button The product prompts you to load the first page Touch the OK button The product scans the first page and then prompts you to load another page If the document has multiple pages touch the Yes button Continue this process until you have scanned all the pages When you have scanned the last page touch the No button at the prompt The product sends the fax 74 Chapter7 Fax ENWW Fax from the document feeder d Insert the originals into the document feeder face up CAUTION To prevent damage to the product do not use an original that contains correction tape correction fluid paper clips or staples Also do not load photographs small originals or fragile originals into the document feeder 2 Adjust the paper guides until they are snug against the paper 3 From the Home screen on the product control panel touch the Fax button 4 Use the keypad to enter the fax number 5 Touch the Start Fax button Use speed dials and group dial entries EY NOTE Phone book entries must be set up using the Fax Menu prior to using the phone book to send faxes 1 Load the document onto the scanner glass or into the document feeder ENWW Sendafax 75 2 From the Home screen on the product con
34. product renders deeper more saturated colors differently than with the Default sRBG theme Use this theme when printing photos 122 Chapter9 Solve problems ENWW 6 e Photo Adobe RGB 1998 Use this theme with printing digital photos that use the AdobeRGB color space rather than sRGB Turn off color management in the software program when using this theme e None No color theme is used e Custom Profile Select this option to use a custom input profile to accurately control color output for example to emulate a specific HP Color LaserJet product Download custom profiles from www hp com Click the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job Change the color options 1 2 From the software program select the Print option Select the product and then click the Properties or Preferences button Click the Color tab Select the HP EasyColor check box to clear it Click the Automatic or Manual setting e Automatic setting Select this setting for most color print jobs e Manualsetting Select this setting to adjust the color settings independently from other settings Click the Settings button to open the manual color adjusment window A NOTE Changing color settings manually can impact output HP recommends that only color graphics experts change these settings Click the Print in Grayscale option to print a color document in black and shad
35. require smooth gradation Grayscale if the image requires smooth gradation e Color if the image is in color Edit text 300 ppi e Blackand White Print graphics or text 600 ppi for complex graphics or if you e Black and White for text and line art want to significantly enlarge the document e Grayscale for shaded or colored 300 ppi for normal graphics and text graphics and photos 150 ppi for photos e Color if the image is in color Display on screen 75 ppi e Black and White for text e Grayscale for graphics and photos e Color if the image is in color Color You can set the color values to the following settings when scanning Setting Recommended use Color Use this setting for high quality color photos or documents in which the color is important Black and White Use this setting for text documents Grayscale Use this setting when file size is an issue or when you want to scan a document or photograph quickly Edge to edge copying The product cannot print fully edge to edge There is a 4 mm 1 6 inch unprintable border around the page Considerations for printing or scanning documents with cropped edges e When the original is smaller than the output size move the original 4 mm 1 6 inch away from the corner indicated by the icon on the scanner Recopy or scan in this position When the original is the size of the printed output that you want use the Reduce Enlarge feature to reduce the image so the copy is not
36. that meets HP specifications Some print quality problems arise from using paper that does not meet HP specifications e Always use a paper type and weight that this product supports e Use paper that is of good quality and free of cuts nicks tears spots loose particles dust wrinkles voids staples and curled or bent edges e Use paper that has not been previously printed on 120 Chapter9 Solve problems ENWW Use paper that does not contain metallic material such as glitter Use paper that is designed for use in laser printers Do not use paper that is designed only for use in Inkjet printers Use paper that is not too rough Using smoother paper generally results in better print quality Step two Check the environment The environment can directly affect print quality and is a common cause for print quality or paper feeding issues Try the following solutions Move the product away from drafty locations such as open windows or doors or air conditioning vents Make sure the product is not exposed to temperatures or humidity outside of product specifications Do not place the product in a confined space such as a cabinet Place the product on a sturdy level surface Remove anything that is blocking the vents on the product The product requires good air flow on all sides including the top Protect the product from airborne debris dust steam grease or other elements that can leave residue inside the product Calib
37. the EWS for the HP product 2 Click the Scan tab 3 Onthe left navigation pane click the Network Folder Setup link 4 Onthe Network Folder Configuration page click the New button a In the Network Folder Information section enter the Display Name and Network Path If required enter the network Username and Password A NOTE The network folder must be shared for this feature to work It can be shared for only you or for other users b Optional To secure the folder from unauthorized access enter a PIN in the Secure the Folder Access with a PIN section This PIN will be required every time someone uses the scan to network folder feature c Inthe Scan Settings section adjust the scan settings Review all the information then click Save and Test to save the information and test the connection or Save Only to save the information only Set up the Scan to Network Folder feature on a Mac 1 Use one of the following methods to open the Embedded Web Server EWS interface Use a Web browser to open the HP Embedded Web Server EWS a From the Home screen on the product control panel touch the Connection Information s p button and then touch the Network Connected a button or the Network Wi Fi ON 5 button to display the IP address or host name b Open a Web browser and in the address line type the IP address or host name exactly as it displays on the product control panel Press the Enter key on the computer keyboa
38. the Print option 2 Select the product 3 Click Show Details and then click the Media amp Quality menu or the Paper Quality menu 4 Selectatype from the Media type drop down list 5 Click the Print button 42 Chapter4 Print ENWW Mobile printing Introduction HP offers multiple Mobile and ePrint solutions to enable wireless printing to an HP printer from a laptop tablet smartphone or other mobile device To see the full list and to determine the best choice go to www hp com go LaserJetMobilePrinting English only e Wi Fi Direct and NFC Printing wireless models only e HP ePrint via email e HP ePrint software e AirPrint e Android embedded printing Wi Fi Direct and NFC Printing wireless models only Wi Fi Direct and NFC Near Field Communication enable printing from a wireless mobile device without requiring a connection to a network or the Internet NFC capabilities enable easy one to one print connection for mobile devices using device to device touch Use Wi Fi Direct to print wirelessly from the following devices e iPhone iPad or iPod touch using Apple AirPrint or the HP ePrint app e Android mobile devices using the HP ePrint App or the Android embedded print solution e PCand Mac devices using the HP ePrint Software Enable or disable Wi Fi Direct ENWW Wi Fi Direct capabilities must be enabled first from the product control panel 1 From the Home screen on the product control panel
39. the guides in the input tray and remove pages from the output bin e Verify that there are no pieces of paper staples paper clips or other debris in the paper path e Clean the document feeder rollers and the separation pad Use compressed air or a clean lint free cloth moistened with warm water If misfeeds still occur replace the rollers e From the Home screen on the product control panel scroll to and touch the Supplies button Check the status of the document feeder kit and replace it if necessary 104 Chapter9 Solve problems ENWW Clear paper jams Introduction The following information includes instructions for clearing paper jams from the product Experiencing frequent or recurring paper jams Paper jam locations Clear paper jams in the document feeder Clear paper jams in the single sheet slot Tray 1 Clear paper jams in Tray 2 Clear paper jams in the rear door and the fuser area Clear paper jams in the output bin Clear paper jams in the duplexer duplex models only Experiencing frequent or recurring paper jams ENWW Follow these steps to solve problems with frequent paper jams If the first step does not resolve the problem continue with the next step until you have resolved the problem 1 If paper has jammed in the product clear the jam and then print a configuration page to test the product Check that the tray is configured for the correct paper size and type on the product
40. touch the Connection Information s p button 2 Open the following menus e Wi Fi Direct e Settings e On Off 3 Touch the On menu item Touching the Off button disables Wi Fi Direct printing For more information about wireless printing go to www hp com go wirelessprinting For more information about how to print using Wi Fi Direct go to the product support home page www hp com support colorljMFPM277 Mobile printing 43 HP ePrint via email Use HP ePrint to print documents by sending them as an email attachment to the product s email address from any email enabled device To use HP ePrint the product must meet these requirements e The product must be connected to a wired or wireless network and have Internet access e HP Web Services must be enabled on the product and the product must be registered with HP Connected or HP ePrint Center 1 Fromthe Home screen on the product control panel touch the Connection Information a p button 2 Open the following menus e ePrint e Settings e Enable WebServices 3 Touch the Print button to read the terms of use agreement Touch the OK button to accept the terms of use and enable HP Web Services The product enables Web Services and then prints an information page The information page contains the printer code that you use to register this HP product at HP Connected or HP ePrint Center 4 Goto www hpconnected com or www hp com go eprintcenter to create an
41. use The method used depends on the equipment and services already installed on the phone system A NOTE The product is an analog device HP recommends using the product on a dedicated analog telephone line e Dedicated phone line The product is the only piece of equipment or service connected to the phone line e Voice calls Voice and fax calls use the same phone line e Answering machine An answering machine answers voice calls on the same phone line used for fax calls e Voice mail A voice mail subscription service uses the same phone line as the fax e Distinctive ring service A service from the telephone company that allows several phone numbers to be associated with one phone line and each number has a different ring pattern the product detects the ring pattern assigned to it and answers the call e Computer dial up modem A computer uses the phone line to connect to the Internet through a dial up connection e DSLline A digital subscriber line DSL service from the telephone company this service might be called ADSL in some countries regions 66 Chapter7 Fax ENWW e PBX or ISDN phone system A private branch exchange PBX phone system or an integrated services digital network ISDN system e VolP phone system Voice over Internet protocol VoIP through an Internet provider Step 2 Set up the fax Click the link below that best describes the environment in which the product will be sending and receiving faxes and f
42. Ap Color LaserJet Pro MFP M277 User Guide Q www hp com support colorl MFPM277 HP Color LaserJet Pro MFP M277 s User Guide Copyright and License 2015 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number B3Q10 90908 Edition 1 4 2015 Trademark Credits Adobe Adobe Photoshop Acrobat and PostScript are trademarks of Adobe Systems Incorporated Apple and the Apple logo are trademarks of Apple Computer Inc registered in the U S and other countries iPod is a trademark of Apple Computer Inc iPod is for legal or rightholder authorized copying only Don t steal music Microsoft Windows Windows XP and Windows Vista are U S registered trademarks of Microsoft Corporation UNIX is a registered trademark of The Open Group Table of contents Un Ifl p 1 dnsel ree
43. HP ePrint account and complete the ePrint via email setup process Go to www hp com support colorljMFPM277 to review additional support information for this product HP ePrint software The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP ePrint capable product This software makes it easy to find HP ePrint enabled products that are registered to your HP Connected account The target HP printer can be located in the office or at locations across the globe e Windows After installing the software open the Print option from within your application and then select HP ePrint from the installed printers list Click the Properties button to configure print options e Mac After installing the software select File Print and then select the arrow next to PDF in the bottom left of the driver screen Select HP ePrint For Windows the HP ePrint software supports TCP IP printing to local network printers on the network LAN or WAN to products that support UPD PostScript Windows and Mac both support IPP printing to LAN or WAN network connected products that support ePCL Windows and Mac also both support printing PDF documents to public print locations and printing using HP ePrint via email through the cloud Go to www hp com go eprintsoftware for drivers and information 44 Chapter 4 Print ENWW A NOTE The HP ePrint software is a PDF workflow utility for Mac and is not techn
44. LaserJet Toner Standard capacity replacement yellow 201A CF402A Cartridge toner cartridge HP 201X High Yield Yellow Original High capacity replacement yellow toner 201X CF402X LaserJet Toner Cartridge cartridge HP 201A Magenta Original LaserJet Toner Standard capacity replacement magenta 201A CF403A Cartridge toner cartridge HP 201X High Yield Magenta Original High capacity replacement magenta toner 201X CF403X LaserJet Toner Cartridge cartridge Do not remove the toner cartridge from its package until it is time to install it A CAUTION Toprevent damage to the toner cartridge do not expose it to light for more than a few minutes If the toner cartridge must be removed from the product for an extended period of time place the cartridge in the original plastic packaging or cover the cartridge with a light weight opaque item The following illustration shows the toner cartridge components Chapter 3 Supplies accessories and parts ENWW 1 Handle 2 Imaging drum 3 Memory chip A CAUTION Iftoner gets on clothing wipe it off by using a dry cloth and wash the clothes in cold water Hot water sets toner into fabric A NOTE Information about recycling used toner cartridges is in the toner cartridge box Remove and replace the toner cartridges 1 Open the front door ENWW Replace the toner cartridges 31 2 Grasp the blue handle on the toner cartridge drawer and then pull out the drawer
45. NOTE Inthe United States and many other countries regions setting the time date and other fax header information is a legal requirement HP Fax Setup Wizard Access the Fax Setup Wizard after initial setup and software installation by following these steps 1 Click Start and then click Programs 2 Click HP click the name of the product and then click HP Fax Setup Wizard 3 Follow the on screen instructions in the HP Fax Setup Wizard to configure the fax settings 4 Continue to Step 4 Run a faxtest on page 72 Product control panel To use the control panel to set the date time and header complete the following steps 1 From the Home screen touch the Setup button 2 Touch the Fax Setup menu 3 Touch the Basic Setup menu 4 Scroll to and touch the Time Date button 5 Select the 12 hour clock or 24 hour clock 6 Use the keypad to enter the current time and then touch the OK button E NOTE Touchthe 123 button to open a keypad that contains special characters if needed 7 Select the date format 8 Use the keypad to enter the current date and then touch the OK button 9 Touchthe Fax Header menu ENWW Set up to send and receive faxes 71 10 Usethe keypad to enter the fax number and then touch the OK button A NOTE The maximum number of characters for the fax number is 20 11 Use the keypad to enter the company name or header and then touch the OK button A NOTE The maximum number of characters
46. Service menu 3 Touch the Fax Service menu 4 Touch the Run Fax Test option The product prints a test report 5 Reviewthe report 72 Chapter Fax ENWW e ifthe report indicates the product passed the test the product is ready to send and receive faxes e ifthe report indicates the product failed the test review the report for more information about fixing the problem The fax troubleshooting checklist has more information on resolving fax problems ENWW Set up to send and receive faxes 73 Send a fax Supported fax applications Send a fax by dialing manually from the product control panel Fax from the flatbed scanner Fax from the document feeder Use speed dials and group dial entries Cancela fax Supported fax applications The PC fax program that came with the product is the only PC fax program that works with the product To continue to use a PC fax program previously installed on the computer use the modem that is already connected to the computer it will not function through the product modem Send a fax by dialing manually from the product control panel 1 2 3 4 Place the document in the document feeder or on the flatbed scanner glass On the product control panel touch the Fax G button Use the keypad to enter the fax number Touch the Start Fax button to send the fax Fax from the flatbed scanner 1 2 Place the document face down on the scanner glass From the Home screen
47. and then click the Print option 2 Select the product 3 Click Show Details and then click the Layout menu 4 Selecta binding option from the Two Sided drop down list 5 Clickthe Print button Manually print on both sides 0S X ET NOTE This feature is available if you install the HP print driver It might not be available if you are using AirPrint 1 Click the File menu and then click the Print option 2 Select the product 3 Click Show Details and then click the Manual Duplex menu 4 Click the Manual Duplex box and select a binding option 5 Clickthe Print button 6 Goto the product and remove any blank paper that is in Tray 1 7 Retrieve the printed stack from the output bin and place it with the printed side facing down in the input tray 8 If prompted touch the appropriate control panel button to continue Print multiple pages per sheet 0S X 1 2 ENWW Click the File menu and then click the Print option Select the product Printtasks OS X 41 3 ClickShow Details and then click the Layout menu 4 Fromthe Pages per Sheet drop down list select the number of pages that you want to print on each sheet 5 Inthe Layout Direction area select the order and placement of the pages on the sheet 6 From the Borders menu select the type of border to print around each page on the sheet 7 Click the Print button Select the paper type 0S X 1 Click the File menu and then click
48. button to turn the product off and then disconnect the power cable from the electrical outlet 2 Openthe scanner lid 3 Cleanthe scanner glass and the white plastic backing underneath the scanner lid with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner A CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product 4 Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting 5 Connect the power cable to an outlet and then press the power button to turn the product on Visually inspect the toner cartridge 1 Remove the toner cartridge from the product and verify that the sealing tape has been removed 2 Check the memory chip for damage 3 Examine the surface of the imaging drum on the toner cartridge A CAUTION Donot touch the roller imaging drum on the cartridge Fingerprints on the imaging drum can cause print quality problems 4 Ifyou see any scratches fingerprints or other damage on the imaging drum replace the toner cartridge 5 Ifthe imaging drum does not appear to be damaged rock the toner cartridge gently several times and reinstall it Print a few pages to see if the problem has resolved Check paper and the printing environment Step one Use paper
49. ch the Detect Dial Tone setting and then touch On 6 Continue to Step 3 Configure the fax time date and header on page 71 Shared voice fax line with an answering machine ENWW Follow these steps to set up the product on a shared voice fax line with an answering machine 1 Disconnect any devices that are connected to the telephone jack 2 Removethe plug from the telephone line out port on the rear of the product 3 Connect the telephone cable to the fax port on the product and to the telephone jack on the wall ET NOTE Some countries regions might require an adapter for the telephone cable that came with the product ET NOTE On some products the fax port might be above the phone port Refer to the icons on the product Set up to send and receive faxes 69 4 Connect the answering machine telephone cable to the telephone line out port on the rear of the product A NOTE Connect the answering machine directly to the product or the answering machine might record fax tones from a sending fax machine and the product might not receive faxes A NOTE Ifthe answering machine does not have a built in telephone connect a telephone to the OUT port on the answering machine for convenience A NOTE On some products the fax port might be above the phone port Refer to the icons on the product 5 Configure the rings to answer setting on the product a Turn the product on b Fromthe Home screen on the produc
50. control panel Adjust paper settings if necessary a On the product control panel press or touch the Setup e button b Open the System Setup menu Open the Paper setup menu d Select the tray from the list e Select Paper Type and then select the type of paper that is in the tray f Select Paper Size and then select the size of paper that is in the tray Turn the product off wait 30 seconds and then turn it on again Print a cleaning page to remove excess toner from inside the product a On the product control panel press or touch the Setup button b Open the Service menu Select Cleaning Page Clear paper jams 105 d Load plain letter or A4 paper when you are prompted e Touch the OK button to begin the cleaning process The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1 keeping the same orientation Wait until the process is complete Discard the page that prints 5 Printa configuration page to test the product a On the product control panel press or touch the Setup O button b Open the Reports menu SelectConfiguration Report If none of these steps resolves the problem the product might need service Contact HP customer support Paper jam locations 1 Document feeder See Clear paper jams in the document feeder on page 107 2 Output bin See Clear paper jams in the output bin on page 115 3 Singl
51. creen indicator The display indicates which Home screen the control panel is currently displaying A NOTE While the control panel does not have a standard Cancel button during many product processes a Cancel button appears on the touchscreen This permits users to cancel a process before the product completes it 4 Chapter 1 Product overview ENWW Home screen layout ENWW The Home screen provides access to the product features and indicates the current status of the product Return to the Home screen at any time by touching the Home button on the product control panel E NOTE The features that appear on the Home screen can vary depending on the product configuration u M 1 Reset button Touch this button to reset any temporary job settings to the default product settings 2 Connection Information Touch this button to open the Connection Information menu which provides network information button The button appears as either a wired network icon zi or a wireless network icon Cp depending on the type of network to which the product is connected 3 Product status This screen area provides information about the overall product status 4 Copy p button Touch this button to open the copy feature 5 Scan l button Touch this button to open the scan features Scan to USB Drive e Scanto Network Folder e Scanto E mail 6 Fax G button Touch this button to open the fax features 7 USB E button Touch this
52. ct one of the delay options e No Delay The product shuts down after a period of inactivity determined by the Shut Down After setting e When Ports Are Active When this option is selected the product will not shut down unless all ports are inactive An active network link or fax connection will prevent the product from shutting down 92 Chapter8 Manage the product ENWW HP Web Jetadmin ENWW HP Web Jetadmin is an award winning industry leading tool for efficiently managing a wide variety of networked HP products including printers multifunction products and digital senders This single solution allows you to remotely install monitor maintain troubleshoot and secure your printing and imaging environment ultimately increasing business productivity by helping you save time control costs and protect your investment HP Web Jetadmin upgrades are periodically made available to provide support for specific product features Go to www hp com go webjetadmin and click the Self Help and Documentation link to learn more about upgrades HP Web Jetadmin 93 Update the firmware HP offers periodic product updates new Web Services apps and new features to existing Web Services apps Follow these steps to update the product firmware for a single product When you update the firmware Web Service apps will update automatically There are two supported methods to perform a firmware update on this product Use only one of the fol
53. ct the Print option Select the product and then click the Properties or Preferences button Click the Paper Quality tab and locate the Print Quality area If the entire page is too dark use these settings e Select the 600 dpi option e Select the EconoMode check box to enable it If the entire page is too light use these settings e Selectthe FastRes 1200 option e Clear the EconoMode check box to disable it Click the OK button to close the Document Properties dialog box In the Print dialog click the OK button to print the job Adjust color settings Windows Follow these steps if colors on the printed page to not match colors on the computer screen or if the colors on the printed page are not satisfactory Change the color theme 1 2 From the software program select the Print option Select the product and then click the Properties or Preferences button Click the Color tab Select the HP EasyColor check box to clear it Select a color theme from the Color Themes drop down list e Default SRGB This theme sets the product to print RGB data in raw device mode When using this theme manage color in the software program or in the operating system for correct rendering e Vivid SRGB The product increases the color saturation in the midtones Use this theme when printing business graphics e Photo sRGB The product interprets RGB color as if it were printed as a photograph using a digital mini lab The
54. d errors System tab e Device Information Provides basic product and company information Provides the ability to configure the e Paper Setup Change the default paper handling settings for the product product from your computer e PrintQuality Change the default print quality settings for the product e EcoSMART Console Change the default times for entering Sleep mode or Auto Power Down mode Configure which events cause the product to wake e PaperTypes Configure print modes that correspond to the paper types that the product accepts e SystemSetup Change the system defaults for the product e Service Perform the cleaning procedure on the product e SaveandRestore Save the current settings for the product to a file on the computer Use this file to load the same settings onto another product or to restore these settings to this product at a later time Administration Set or change the product password Enable or disable product features NOTE The System tab can be password protected If this product is on a network always consult with the administrator before changing settings on this tab Print tab Provides the ability to change Printing Change the default product print settings such as number of copies and paper orientation These are the same options that are available on the control panel default print settings from your e X PCL5c View and change the PCL5c settings computer e PostScript Turn off or on the
55. document feeder If lines or streaks appear on copied or scanned documents when using the document feeder use the procedure below to clean debris from the document feeder glass Debris can include dust paper or toner dust residue from sticky note adhesive correction fluid or tape ink fingerprints and more 1 2 Open the scanner lid Locate the one inch strip of glass to the left of the main scanner flatbed glass and then use a soft lint free cloth moistened with water to clean the glass strip A CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product On the underside of the scanner lid above the strip of glass use a soft lint free cloth moistened with water to clean the upper plastic strip Dry the glass strip and the upper strip with a soft dry cloth to prevent spotting and then try again to copy or scan Check the paper settings 1 2 3 4 From the Home screen on the product control panel touch the Copy button Touch the Settings button and then scroll to and touch the Paper button From the list of paper sizes touch the name of the paper size that is in the tray From the list of paper types touch the name of the paper type that is in the tray Check the image adjustment settings 1 2 From the Home scree
56. dows environments Compatible with previous PCL versions and older HP LaserJet products The best choice for printing from third party or custom software programs The best choice when operating with mixed environments which require the product to be set to PCL 5 UNIX Linux mainframe Designed for use in corporate Windows environments to provide a single driver for use with multiple product models Preferred when printing to multiple product models from a mobile Windows computer Recommended for printing in all Windows environments Provides the overall best speed print quality and printer feature support for most users Developed to align with Windows Graphic Device Interface GDI for best speed in Windows environments Might not be fully compatible with third party and custom software programs that are based on PCL 5 124 Chapter9 Solve problems ENWW Improve copy and scan image quality Introduction If the product is having image quality problems try the following solutions in the order presented to resolve the issue e Check the scanner glass for dirt and smudges e Eliminate lines or streaks when using the document feeder e Check the paper settings e Checkthe image adjustment settings e Optimize for text or pictures e Checkthe scanner resolution and color settings on the computer e Edge to edge copying e Cleanthe pickup rollers and separation pad in the document feeder Try these few sim
57. duct supplies status and provides links for ordering supplies online Device Information Show information about the currently selected product including the product Service ID if assigned the firmware version FW Version the Serial Number and the IP address Commands Send special characters or print commands to the product after the print job NOTE This option is available only after you open the View menu and select the Show Advanced Options item Color Usage Show information about color jobs that the product has produced Color products only ENWW Advanced configuration with HP Utility for OSX 85 Item Description File Upload Transfer files from the computer to the product You can upload the following types of files o HP LaserJet printer command language PRN o Portable document format PDF Postscript PS Text TXT Power Management Configure the product economy settings Update Firmware Transfer a firmware update file to the product NOTE This option is available only after you open the View menu and select the Show Advanced Options item HP Connected Access the HP Connected Web site Upload Fonts Upload fonts from the computer to the product Message Center Display error events that have occurred with the product Duplex Mode Turn on the automatic two sided printing mode Network Settings Configure the network settings such as the IPv4 settings IPv6 settings Bonjour Network connected products o
58. e Fax Speed setting to Slow V 29 from the control panel Ask if your service provider supports fax and for the recommended fax modem speed Some companies might require an adapter If you are using a DSL service make sure that a filter is included on the phone line connection to the product Contact the DSL service provider or purchase a DSL filter if you do not have one If a DSL filter is installed try another filter because filters can be defective Solve general fax problems e Faxes are sending slowly e Faxquality is poor e Fax cuts off or prints on two pages Faxes are sending slowly The product is experiencing poor phone line quality e Retry sending the fax when the line conditions have improved e Check with the phone service provider that the line supports fax e Turn off the Error Correction setting a b c d Open the Setup Menu menu Open the Service menu Open the Fax Service menu Open the Error Correction menu Select the Off setting Ef NOTE This can reduce image quality e Use white paper for the original Do not use colors such as gray yellow or pink e Increase the Fax Speed setting ENWW Solve fax problems 141 Open the Setup Menu menu Open the Fax Setup menu Open the Advanced Setup menu Open the Fax Speed menu Select the correct setting e Divide large fax jobs into smaller sections and then fax them individually e Change the fax settings on the control pa
59. e cbenscssacesisa vetaneiavssauseus AE E EA Ea 91 Configure the Sleep Auto Off After setting cccesssscssssescssesscscssescsscscssessessneesesseaseseneeeseeaseeses 91 Set the Shut Down After delay and configure the product to use 1 watt or less of power 91 Configure the Delay Shut Down setting c ccesccssscssecsssesssesscesscesscessesseeseesaessseecseesssesseeseeaaes 92 HP Wel Ra cnl m 93 ofa TERTII IE SEOIMIATOTO TIER EOS 94 Method one Update the firmware using the control panel eese 94 Method two Update the firmware using the Firmware Update Utility 95 9 Solve problems ecd eee eset E eres a oa UD ISP D EI Ed IEEE 97 Te nie 98 Control panel help system rir ties eer amy owe RV RU qe aS NN X SERE EN ED Ee vu R UE ERAN EUREN US EUNT VERRE 99 Restore the factory set defaults lees esee eene eene enne th se tn sth se saneta sies sinas nn sans nsns sanas 100 A Cartridge is low or Cartridge is very low message displays on the product control panel 101 Change the Very Low settings cccscsssesssesssesscessesecsseseeessceseceseeesecsseseeeaeenaeeseesseeeseesseeseseses 101 For products with fax capability essei esee eese nnnn nnne 101 Order supplies eet tiet ie rhet eres ern et
60. e computer If you are printing a scanned image and the quality is not what you expected you might have selected a resolution or color setting in the scanner software that does not match your needs Resolution and color affect the following features of scanned images e Image clarity e Texture of gradations smooth or rough e Scan time e Filesize Scanning resolution is measured in pixels per inch ppi A NOTE Scanning ppi levels are not interchangeable with printing dpi dots per inch levels Color grayscale and black and white define the number of colors possible You can adjust the scanner hardware resolution to up to 1200 ppi The resolution and color guidelines table lists simple tips that you can follow to meet your scanning needs A NOTE Setting the resolution and color to a high value can create large files that take up disk space and slow the scanning process Before setting the resolution and color determine how you are going to use the scanned image Resolution and color guidelines The following table describes the recommended resolution and color settings for different types of scan jobs Ef NOTE The default resolution is 200 ppi Intended use Recommended resolution Recommended color settings Fax 150 ppi e Blackand White ENWW Improve copy and scan image quality 127 Intended use Recommended resolution Recommended color settings Email 150 ppi e Black and White if the image does not
61. e seseses eene en etes nns then tnstn enne tn ettet nnt 75 Use speed dials and group dial entries c ccsscesscssscssecssesssesscecssessesessessecssesseesseeseeesseseeeseesas 75 E EALLeM A E eee 76 Send a fax using the HP software Windows c cscsscssssesscssssesscssssesscsessesesscsesseseesesseseesesaeseeseseeseesesaeseeaesaes 77 Create edit and delete speed dial entries essssssscessecssscecsecesscessecessessesesseceeceessnsecceseseeesseeceseecsseeeseeessees 78 Use the control panel to create and edit the fax phone book eese 78 Use phone book data from other programs esses eee eese ee eene eene nnne stesse nnn 78 Delete phone book entries eccescsscessessesssesscessecsseseecssessecsseseecseeceessseseesaeessesaeeseeesesssesseesseeaaes 78 amp Manage thie Prague e 79 Use HP Web Services applications csccsssessesscesscessesscessesscesseescestecssesssessecssessesnsesscensecnseaesesssessecseesseeseeess 80 ENWW vi Change the product connection type Windows csccccsscscssesscscsscscssescescscesesscsessesecsesecsesesecseaeesenseaeesesseeees 81 Advanced configuration with HP Embedded Web Server EWS and HP Device Toolbox Windows 82 Advanced configuration with HP Utility for OS X
62. e sheet priority feed See Clear paper jams in the single sheet slot Tray 1 on page 109 slot Tray 1 4 Tray 2 See Clear paper jams in Tray 2 on page 111 5 Rear door and fuser area See Clear paper jams in the rear door and the fuser area on page 113 6 Duplexer duplex models See Clear paper jams in the duplexer duplex models only on page 116 only 106 Chapter9 Solve problems ENWW Clear paper jams in the document feeder The following information describes how to clear paper jams in the document feeder When a jam occurs the control panel displays an animation that assists in clearing the jam 1 Open the document feeder cover 2 Remove any jammed paper 3 Close the scanner lid ENWW Clear paperjams 107 4 Lift the document feeder input tray to provide better access to the document feeder output bin and then remove any jammed paper from the output area 5 Open the scanner lid If paper is jammed behind the white plastic backing gently pull it out 6 Lower the scanner lid EA NOTE To avoid jams make sure the guides in the document feeder input tray are adjusted tightly against the document Remove all staples and paper clips from original documents 108 Chapter9 Solve problems ENWW ET NOTE Original documents that are printed on heavy glossy paper can jam more frequently than originals that are printed on plain paper Clear paper jams in the single sheet slot Tray 1 When a
63. een to scroll through the options and then touch an option to select it The following copy quality settings are available e Auto Select Use this setting when you are not concerned about the quality of the copy This is the default setting e Mixed Use this setting for documents that contain a mixture of text and graphics e Text Use this setting for documents that contain mostly text e Picture Use this setting for documents that contain mostly graphics 4 Touch Number of Copies and then use the touchscreen keypad to adjust the number of copies 5 Touchthe Black or Color button to start copying 48 Chapter5 Copy ENWW Copy on both sides duplex Copy on both sides automatically Copy on both sides manually Copy on both sides automatically 1 Load the original documents into the document feeder with the first page facing up and with the top of the page leading Adjust the paper guides to fit the size of the document From the Home screen on the product control panel touch the Copy jj button Touch the Settings button Scroll to and touch the Two Sided button Swipe through the options and then touch an option to select it Touch the Black or Color button to start copying Copy on both sides manually 1 ENWW Place the document face down on the scanner glass with the upper left corner of the page in the upper left corner of the glass Close the scanner From the Home screen on the product con
64. ens 16 nere M 16 Load paper into the single sheet priority feed slot ccecseessesssesscessecseesseesseesseeeseeesseseeseesaes 16 Load an envelope in the single sheet priority feed Slot Tray 1 eene 17 Tray 1 paper orientation cccssscessccescesseccssecesseceseeecsscceseeecsecceseecseeceseeecsecceeeeseecesseessesceseeeeenees 19 LOad Paper iNtO Tray 2 REM 20 lauepeibp e ce 20 Load pap r into Tray PEE 20 Load envelopes in Tray CREE 22 Tray EAE IIeucubeeceE 25 3 SUPPLIES accessories and PALES eoe ee aa e cnn evade ve res enis epe sa cus e ee pan sos Dos se sense cteses SE OR RES SRRA 27 Order supplies accessories and parts cscesscssecssecscssecseecseesseesssecssecssesseeseeeseeeseeaeeecesecseeeseesseesseesseesaeeses 28 ENWW 4 Print Ordering C a 28 Supplies and accessories cssccssecssecsscssecssecseesseecssecsseseecssecssessseseeeseecsseseseseeeseeseesecaseeseessaeeaes 28 Customer self repair parts ccsccescesscesscesccssecssceseeseesseecsesecseesseeseesseecssecseesseesssenseessesseeseesees 28 Replace the toner cartridges sccssccsscssscsssssscssecssesssceecsscesscessesecesseessesecessessseseeessesesesseceseneessesaeesaessnesaeeaees 30 ronem m
65. er guides to avoid unclear or skewed images If the problem still exists try these additional solutions If they do not fix the problem see Improve print quality for further solutions Check the scanner glass for dirt and smudges Over time specks of debris might collect on the scanner glass and white plastic backing which can affect performance Use the following procedure to clean the scanner 1 Press the power button to turn the product off and then disconnect the power cable from the electrical outlet 2 Openthe scanner lid 3 Cleanthe scanner glass and the white plastic backing underneath the scanner lid with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner A CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product 4 Drythe glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting 5 Connect the power cable to an outlet and then press the power button to turn the product on 130 Chapter9 Solve problems ENWW Check the send fax resolution settings If the product was unable to send a fax because the receiving fax machine did not answer or was busy the product attempts to redial based on the redial on busy redial on no answer and redial on communication error op
66. erver to manage printing functions from your computer instead of the product control panel e View product status information e Determine the remaining life for all supplies and order new ones e View and change tray configurations e View and change the product control panel menu configuration e Viewand print internal pages e Receive notification of product and supplies events e View and change network configuration The HP Embedded Web Server works when the product is connected to an IP based network The HP Embedded Web Server does not support IPX based product connections You do not have to have Internet access to open and use the HP Embedded Web Server When the product is connected to the network the HP Embedded Web Server is automatically available A NOTE HP Device Toolbox is available only if you performed a full installation when you installed the product Depending on how the product is connected some features might not be available A NOTE The HP Embedded Web Server is not accessible beyond the network firewall Open the HP Embedded Web Server EWS from the Start menu 1 Click the Start button and then click the Programs item 2 Click your HP product group and then click the HP Device Toolbox item Open the HP Embedded Web Server EWS from a Web browser 1 From the Home screen on the product control panel touch the Connection Information E P button and then touch the Network Connected E button or the Network W
67. es of gray Use this option to print color documents for photocopying or faxing Also use this option to print draft copies or to save color toner Click the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job Try a different print driver You might need to use a different print driver when printing from a software program and the printed pages have unexpected lines in graphics missing text missing graphics incorrect formatting or substituted fonts Download any of the following drivers from the HP Web site www hp com support colorljMFPM277 ENWW Improve print quality 123 HP PCL 6 driver HP UPD PS driver HP UPD PCL 5 HP UPD PCL 6 Provided as the default driver on the product CD This driver is automatically installed unless you select a different one Recommended for all Windows environments Provides the overall best speed print quality and product feature support for most users Developed to align with the Windows Graphic Device Interface GDI for the best speed in Windows environments Might not be fully compatible with third party and custom software programs that are based on PCL 5 Recommended for printing with Adobe software programs or with other highly graphics intensive software programs Provides support for printing from postscript emulation needs or for postscript flash font support Recommended for general office printing in Win
68. es the following information Install and configure Learn and use Solve problems Download software updates Join support forums Find warranty and regulatory information 27 Order supplies accessories and parts Ordering Order supplies and paper www hp com go suresupply Order genuine HP parts or accessories Order through service or support providers Order using the HP Embedded Web Server EWS www hp com buy parts Contact an HP authorized service or support provider To access in a supported Web browser on the computer enter the product IP address or host name in the address URL field The EWS contains a link to the HP SureSupply Web site which provides options for purchasing Original HP supplies Supplies and accessories Item Description Cartridge number Part number Supplies HP 201A Black Original LaserJet Toner Standard capacity replacement black toner 201A CF400A Cartridge cartridge HP 201X High Yield Black Original High capacity replacement black toner 201X CF400X LaserJet Toner Cartridge cartridge HP 201A Cyan Original LaserJet Toner Standard capacity replacement cyan toner 201A CF401A Cartridge cartridge HP 201X High Yield Cyan Original High capacity replacement cyan toner 201X CF401X LaserJet Toner Cartridge cartridge HP 201A Yellow Original LaserJet Standard capacity replacement yellow toner 201A CF402A Toner Cartridge cartridge HP 201X High Yield Ye
69. exer installed or to print on paper that the duplexer does not support 1 From the software program select the Print option 2 Select the product from the list of printers and then click or tap the Properties or Preferences button to open the print driver A NOTE The name of the button varies for different software programs ET NOTE To access these features from a Windows 8 or 8 1 Start screen select Devices select Print and then select the printer 3 Click or tap the Finishing tab 4 Select the Print on both sides manually check box Click the OK button to print the first side of the job 5 Retrieve the printed stack from the output bin and place it in Tray 1 6 If prompted touch the appropriate control panel button to continue ENWW Print tasks Windows 39 40 Print multiple pages per sheet Windows 1 From the software program select the Print option 2 Select the product from the list of printers and then click or tap the Properties or Preferences button to open the print driver A NOTE The name of the button varies for different software programs A NOTE To access these features from a Windows 8 or 8 1 Start screen select Devices select Print and then select the printer 3 Click or tap the Finishing tab 4 Select the number of pages per sheet from the Pages per sheet drop down list 5 Select the correct Print page borders Page order and Orientation options Click the OK button to cl
70. f paper to the tray 2 Use only paper that meets HP specifications for this product 3 Usepaperthat is not wrinkled folded or damaged If necessary use paper from a different package 4 Make sure the tray is not overfilled If it is remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray 5 Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides to the appropriate indentation in the tray 6 Make sure the printing environment is within recommended specifications The document feeder jams skews or picks up multiple sheets of paper EA NOTE This information applies to MFP products only e Theoriginal might have something on it such as staples or self adhesive notes that must be removed e Checkthat all rollers are in place and that the roller access cover inside the document feeder is closed ENWW Product does not pick up paper or misfeeds 103 e Make sure that the top document feeder cover is closed e The pages might not be placed correctly Straighten the pages and adjust the paper guides to center the stack e The paper guides must be touching the sides of the paper stack to work correctly Make sure that the paper stack is straight and the guides are against the paper stack e The document feeder input tray or output bin might contain more than the maximum number of pages Make sure the paper stack fits below
71. for the fax header is 25 12 Continue to Step 4 Run a fax test on page 72 HP Embedded Web Server EWS and HP Device Toolbox Windows 1 Start the HP EWS either from the Start menu or the a Web browser Start menu a Click the Start button and then click the Programs item b Click your HP product group and then click the HP Device Toolbox item Web browser a From the Home screen on the product control panel touch the Connection Information aii Gp button and then touch the Network Connected cm button or the Network Wi Fi ON 5 button to display the IP address or host name b Open a Web browser and in the address line type the IP address or host name exactly as it displays on the product control panel Press the Enter key on the computer keyboard The EWS opens https 10 10 0000 A NOTE Ifthe Web browser displays a There is a problem with this website s security certificate message when attempting to open the EWS click Continue to this website not recommended Choosing Continue to this website not recommended will not harm the computer while navigating within the EWS for the HP product 2 Click the Fax tab 3 Follow the on screen instructions to configure the fax settings 4 Continue to Step 4 Run a fax test on page 72 Step 4 Run a fax test Run a fax test to make sure that the fax is set up correctly 1 From the Home screen touch the Setup button 2 Scroll to and touch the
72. gs from your computer HP Web Services tab Use this tab to set up and use various Web tools with the product 84 Chapter8 Manage the product ENWW Advanced configuration with HP Utility for OS X Use the HP Utility to check product status or to view or change product settings from your computer You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP IP based network Open HP Utility 1 At the computer open the System Preferences menu and then click Print amp Fax Print amp Scan or Printers amp Scanners 2 Select the product in the list 3 Click the Options amp Supplies button 4 Click the Utility tab 5 Click the Open Printer Utility button HP Utility features The HP Utility toolbar includes these items e Devices Click this button to show or hide Mac products found by the HP Utility e All Settings Click this button to return to the HP Utility main view e HP Support Click this button to open a browser and go to the HP support Web site e Supplies Click this button to open the HP SureSupply Web site e Registration Click this button to open the HP registration Web site e Recycling Click this button to open the HP Planet Partners Recycling Program Web site HP Utility consists of pages that you open by clicking in the All Settings list The following table describes the tasks that you can perform with HP Utility Item Description Supplies Status Show the pro
73. h this website s security certificate message when attempting to open the EWS click Continue to this website not recommended Choosing Continue to this website not recommended will not harm the computer while navigating within the EWS for the HP product Use the HP Utility to open the HP Embedded Web Server EWS a Open the HP Utility by clicking the HP Utility icon on the Dock or click the Go menu and then double click HP Utility b Inthe HP Utility either click Additional Settings and then click Open Embedded Web Server or click Scan to E mail The EWS opens Click the Scan tab On the left navigation pane click the Scan to E mail Setup link On the Scan to E mail Setup page there is a list of settings to configure These settings are also listed in the left navigation pane To start click the Outgoing E mail Profiles link On the Outgoing E mail Profiles page click the New button e inthe E mail Address area enter the email address and display name e Inthe SMTP Server Settings area enter the SMTP server address and SMTP Port The default port is already entered and in most cases does not need to be changed 4 NOTE Ifyou are using Google Gmail for email service click the Always use secure connection SSL TLS check box e In the SMTP Authentication area click the checkbox labeled SMTP server requires authentication for outgoing e mail messages to configure the SMTP User ID and Password if required
74. he Exit button to close the utility ENWW Update the firmware 95 96 Chapter8 Manage the product ENWW 9 Solve problems e Customer support e Control panel help system e Restorethe factory set defaults e A Cartridge is low or Cartridge is very low message displays on the product control panel e Product does not pick up paper or misfeeds e Clear paper jams e Improve print quality e Improve copy and scan image quality e Improve fax image quality e Solve wired network problems e Solve wireless network problems e Solve fax problems For more information Go to www hp com support colorljMFPM277 HP s all inclusive help for the product includes the following information e Installand configure e Learn and use e Solve problems e Download software updates e X Join support forums e Find warranty and regulatory information ENWW Customer support Get telephone support for your country region Country region phone numbers are on the flyer that was in the box with your product or at www hp com support Have the product name serial number date of purchase and problem description ready Get 24 hour Internet support and download software utilites and www hp com support colorljMFPM277 drivers Order additional HP service or maintenance agreements www hp com go carepack Register your product www register hp com 98 Chapter9 Solve problems ENWW Contro
75. he printer properties and click the Ports tab Verify that the current IP address for the product is selected The product IP address is listed on the product configuration page 2 Ifyou installed the product using the HP standard TCP IP port select the box labeled Always print to this printer even if its IP address changes 3 Ifyou installed the product using a Microsoft standard TCP IP port use the hostname instead of the IP address 4 Ifthe IP address is correct delete the product and then add it again The computer is unable to communicate with the product 1 Test network communication by pinging the network a Open a command line prompt on your computer 134 Chapter9 Solve problems ENWW e For Windows click Start click Run type cmd and then press Enter e For OSX goto Applications then Utilities and open Terminal b Type ping followed by the IP address for your product c Ifthe window displays round trip times the network is working 2 Ifthe ping command failed verify that the network hubs are on and then verify that the network settings the product and the computer are all configured for the same network The product is using incorrect link and duplex settings for the network Hewlett Packard recommends leaving these settings in automatic mode the default setting If you change these settings you must also change them for your network New software programs might be causing compatibility problems
76. heet partially into the paper path For information about how to orient the paper see Tray 1 paper orientation on page 19 NOTE Depending on the size of the paper you might need to support the sheet with two hands until the sheet advances into the product 4 At the computer begin the printing process from the software application Make sure that the driver is set to the correct paper type and size for the paper being printed from the single sheet priority feed slot Load an envelope in the single sheet priority feed slot Tray 1 1 Move the paper width guides in the single sheet priority feed slot outward ENWW Load paper into the single sheet slot Tray 1 17 2 Place the right edge of the envelope face up at the opening and then adjust the side guides so that they lightly touch the envelope but do not bend it 3 Insert the envelope into the slot and hold it The product will pull the envelope partially into the paper path NOTE Depending on the size of the envelope you might need to support it with two hands until the envelope advances into the product 4 At the computer begin the printing process from the software application Make sure that the driver is set to the correct paper type and size for the envelope being printed from the single sheet priority feed slot 18 Chapter2 Paper trays ENWW Tray 1 paper orientation When using paper that requires a specific orientation load it according
77. i Fi ON 5 button to display the IP address or host name 2 Opena Web browser and in the address line type the IP address or host name exactly as it displays on the product control panel Press the Enter key on the computer keyboard The EWS opens https 10 10 0000 A NOTE Ifthe Web browser displays a There is a problem with this website s security certificate message when attempting to open the EWS click Continue to this website not recommended Choosing Continue to this website not recommended will not harm the computer while navigating within the EWS for the HP product Chapter 8 Manage the product ENWW Tab or section Description Home tab e Device Status Shows the product status and shows the approximate percent life remaining of HP supplies Provides product status and configuration information e Supplies Status Shows the approximate percent life remaining of HP supplies Actual supply life remaining can vary Consider having a replacement supply available to install when print quality is no longer acceptable The supply does not need to be replaced unless the print quality is no longer acceptable Device Configuration Shows the information found on the product configuration page e Network Summary Shows the information found on the product network configuration page e Reports Print the configuration and supplies status pages that the product generates e Event Log Shows a list of all product events an
78. ically a print driver A NOTE HP ePrint Software does not support USB printing AirPrint Direct printing using Apple s AirPrint is supported for iOS 4 2 or later and from Mac computers running OS X 10 7 Lion and newer Use AirPrint to print directly to the product from an iPad iPhone 3GS or later or iPod touch third generation or later in the following mobile applications e Mail e Photos e Safari e iBooks e Select third party applications To use AirPrint the product must be connected to the same wireless network as the Apple device For more information about using AirPrint and about which HP products are compatible with AirPrint go to the support Web site for this product www hp com support colorljMFPM277 ET NOTE AirPrint does not support USB connections Android embedded printing ENWW HP s built in print solution for Android and Kindle enables mobile devices to automatically find and print to HP printers that are either on a wireless network or within wireless range for wireless printing The print solution is built into the supported operating systems so installing drivers or downloading software is not necessary For more information on how to use Android embedded printing and which Android devices are supported go to www hp com support colorljMFPM 277 Mobile printing 45 Use walk up USB printing 1 Insert the USB flash drive into the walk up USB port on the product 2 The USB Flash D
79. il Log in Authentication and enter the required User ID and Password Click the Next button when finished A NOTE If you do not know the SMTP server name SMTP port number or authentication information contact the email Internet service provider or system administrator for the information SMTP server names and port names are typically easy to find by doing an Internet search For example use terms like gmail smtp server name or yahoo smtp server name to search 5 Review the information and verify all the settings are correct If there is an error click the Back button to correct the error When finished click the Save and Test button to test the configuration and finish the setup A NOTE Create additional outgoing email profiles to scan from more than one email account Set up the Scan to Email feature via the HP Embedded Web Server Windows 1 Open the HP Embedded Web Server EWS ENWW Set up Scan to E mail 59 a From the Home screen on the product control panel touch the Connection Information a p button and then touch the Network Connected E button or the Network Wi Fi ON 5 button to display the IP address or host name b Open a Web browser and in the address line type the IP address or host name exactly as it displays on the product control panel Press the Enter key on the computer keyboard The EWS opens https 10 10 0000 A NOTE Ifthe Web browser displays a There is a problem with thi
80. indows or the HP Embedded Web Server 1 Load the document on the scanner glass according to the indicators on the product 2 From the Home screen on the product control panel touch the Scan button 3 Touch the Scan to E mail item 4 Touch the Send an E mail item 5 Select the From address that you want to use This is also known as an outgoing email profile ET NOTE Ifthe PIN feature has been set up enter the PIN and touch the OK button However a PIN is not 10 required to use this feature Touch the To button and pick the address or group to which you want to send the file Touch the Done button when finished e Tosendthe message to a different address touch the New again and enter the email address Touch the Subject button if you would like to add a subject line Touch the Next button The control panel screen displays the scan settings e l fyouwantto change any of the settings touch the Settings button and then change the settings e ifthe settings are correct go to the next step Touch the Scan button to start the scan job Scan to email 63 Additional scan tasks Go to www hp com support colorljMFPM277 Instructions are available for performing specific scan tasks such as the following e How to scan a general photo or document e Howto scanas editable text OCR e How to scan multiple pages into a single file 64 Chapter6 Scan ENWW Fax e Setupto send and receive faxes
81. ing cabinets and other electromagnetic devices such as microwaves and cordless telephones These objects can disrupt radio signals e Keepthe wireless devices away from large masonry structures and other building structures These objects can absorb radio waves and lower signal strength e Position the wireless router in a central location in line of sight with the wireless products on the network ENWW Solve wireless network problems 139 Solve fax problems Introduction Use the fax troubleshooting information to help resolve issues e Fax troubleshooting checklist e Solvegeneral fax problems Fax troubleshooting checklist e Severalpossible fixes are available After each recommended action retry faxing to see if the problem is resolved e Forbestresults during fax problem solving make sure the line from the product is connected directly to the wall phone port Disconnect all other devices that are connected to the product 1 Verify thatthe telephone cord is connected to the correct port on the back of the product 2 Checkthe phone line by using the fax test a From the Home screen on the product control panel touch the Setup pbutton and then touch the Service menu b Select the Fax Service menu c Select the Run Fax Test option The product prints a fax test report The report contains the following possible results e Pass The report contains all of the current fax settings for review e Fail The repo
82. ioning Perform a wireless network diagnostic test Reduce interference on a wireless network Wireless connectivity checklist Verify that the network cable is not connected Verify that the product and the wireless router are turned on and have power Also make sure that the wireless radio in the product is turned on Verify that the service set identifier SSID is correct Print a configuration page to determine the SSID If you are not sure the SSID is correct run the wireless setup again With secured networks verify that the security information is correct If the security information is incorrect run the wireless setup again If the wireless network is working correctly try accessing other computers on the wireless network If the network has Internet access try connecting to the Internet over a wireless connection Verify that the encryption method AES or TKIP is the same for the product as it is for the wireless access point on networks using WPA security Verify that the product is within the range of the wireless network For most networks the product must be within 30 m 100 ft of the wireless access point wireless router Verify that obstacles do not block the wireless signal Remove any large metal objects between the access point and the product Make sure poles walls or support columns containing metal or concrete do not separate the product and wireless access point 136 Chapter9 Solve problems ENWW
83. is operating system as part of the full software installation Notes The full software installation is not supported for this operating system Use UPD drivers for 64 bit operating systems Microsoft retired mainstream support for Windows XP in April 2009 HP will continue to provide best effort support for the discontinued XP operating system The full software installation is not supported for this operating system Use UPD drivers for 64 bit operating systems The full software installation is not supported for this operating system Use UPD drivers for 64 bit operating systems Microsoft retired mainstream support for Windows Server 2003 in July 2010 HP will continue to provide best effort support for the discontinued Server 2003 operating system ENWW Operating system Windows 8 32 bit and 64 bit Windows 8 1 32 bit and 64 bit Driver installed The HP PCL 6 product specific print driver is installed for this operating system as part of the full software installation The HP PCL 6 product specific print driver is installed for this operating system as part of the full software installation Notes Windows 8 RT support is provided through Microsoft IN OS Version 4 32 bit driver Windows 8 1 RT support is provided through Microsoft IN OS Version 4 32 bit driver Windows Server 2008 SP2 32 bit The HP PCL 6 product specific print driver is installed for this operating system as part
84. l panel help system The product has a built in Help system that explains how to use each screen To open the Help system touch the Help button in the upper right corner of the screen For some screens the Help opens to a global menu where you can search for specific topics You can browse through the menu structure by touching the buttons in the menu Some Help screens include animations that guide you through procedures such as clearing jams For screens that contain settings for individual jobs the Help opens to a topic that explains the options for that screen If the product alerts you of an error or warning touch the Help button to open a message that describes the problem The message also contains instructions to help solve the problem ENWW Control panel help system 99 Restore the factory set defaults Restoring the factory set defaults returns all of the product and network settings to the factory defaults It will not reset the page count tray size or language To restore the product to the factory default settings follow these steps A CAUTION Restoring the factory set defaults returns all of the settings to the factory defaults and it also deletes any pages that are stored in the memory 1 On the product control panel touch the Setup button 2 Scrollto and touch the Service menu 3 Scroll to and touch the Restore Defaults button and then touch the OK button The product automatically restarts
85. l software when using the full software installer Mac computers and OS X Mac computers and Apple mobile devices are supported with this product The OS X print driver and print utility are available for download from hp com and may also be available via Apple Software Update The HP installer software for OS X is not included in the in box CD Follow these steps to download the OS X installer software 1 Go to www hp com support colorl MFPM277 2 Select Support Options and then under Download Options select Drivers Software amp Firmware 3 Click the operating system version and then click the Download button Operating system Windows XP SP3 or later 32 bit Windows Vista 32 bit Windows Server 2003 SP2 or later 32 bit Windows 7 SP1 or later 32 bit and 64 bit Chapter 1 Product overview Driver installed The HP PCL 6 product specific print driver is installed for this operating system as part of the basic software installation The basic installer installs the driver and scan application only The HP PCL 6 product specific print driver is installed for this operating system as part of the basic software installation The basic installer installs the driver only The HP PCL 6 product specific print driver is installed for this operating system as part of the basic software installation The basic installer installs the driver only The HP PCL 6 product specific print driver is installed for th
86. lacement available to install when print quality is no longer acceptable If you determine that you need to replace a toner cartridge or other replaceable maintenance parts the supplies status page lists the genuine HP part numbers 4 Check to see if you are using a genuine HP cartridge A genuine HP toner cartridge has the words HP or Hewlett Packard on it or has the HP logo on it For more information on identifying HP cartridges go to www hp com go learnaboutsupplies Hewlett Packard cannot recommend the use of non HP supplies either new or remanufactured Because they are not HP products HP cannot influence their design or control their quality If you are using a refilled or remanufactured toner cartridge and are not satisfied with the print quality replace the toner cartridge with a genuine HP toner cartridge 118 Chapter9 Solve problems ENWW Print and interpret the print quality page 1 From the Home screen touch the Setup O button 2 Touch the Reports button 3 Touch the Print Quality Page button This page contains five bands of color which are divided into four groups as indicated in the following illustration By examining each group you can isolate the problem to a particular toner cartridge Section Toner cartridge 1 Yellow 2 Cyan 3 Black 4 Magenta e If dots or streaks appear in only one of the groups replace the toner cartridge that correlates with that gr
87. lacing 30 toner cartridge status 118 transparencies printing Windows 40 Tray 1 jams 109 loading 16 paper orientation 19 Tray 2 jams 111 loading 20 paper orientation 25 trays Capacity 7 included 7 locating 2 troubleshooting faxes 140 network problems 134 wired network 134 wireless network 136 two sided copying 49 two sided printing settings Windows 39 U USB flash drives printing from 46 USB port locating 3 w walk up USB port locating 2 walk up USB printing 46 Web browser requirements HP Embedded Web Server 82 Web Services applications 80 enabling 80 Web sites customer support 98 HP Web Jetadmin downloading 93 weight product 11 Wi Fi Direct Printing 43 wireless network troubleshooting 136 wireless network interference 138 Index 147 148 Index ENWW 2015 Hewlett Packard Development Company L P www hp com B3010 90908
88. lications go to the HP Connected Web site at www hpconnected com To use this feature the product must be connected to a computer or network that has an Internet connection HP Web Services must be enabled on the product 1 From the Home screen on the product control panel touch the Connection Information a p button 2 Open the following menus e ePrint e Settings 3 Touchthe Enable Web Services button After you download an application from the HP Connected Web site it is available in the Apps menu on the product control panel This process enables both HP Web Services and the Apps ud button 80 Chapter8 Manage the product ENWW Change the product connection type Windows ENWW If you are already using the product and you wish to change the way it is connected use the Reconfigure your HP Device shortcut on your computer desktop to change the connection For example you can reconfigure the product to use a different wireless address to connect to a wired or wireless network or change from a network connection to a USB connection You can change the configuration without inserting the product CD After you select the type of connection you wish to make the program goes directly to the portion of the product setup procedure that needs to change Change the product connection type Windows 81 82 Advanced configuration with HP Embedded Web Server EWS and HP Device Toolbox Windows Use the HP Embedded Web S
89. ll inclusive help for the product Find the following support Install and configure Learn and use Solve problems Download software updates Join support forums Find warranty and regulatory information Product hardware setup and software installation 13 14 Chapter 1 Product overview ENWW 2 Paper trays e Load paper into the single sheet slot Tray 1 e Load paper into Tray 2 For more information ENWW Go to www hp com support colorljMFPM277 HP s all inclusive help for the product includes the following information Install and configure Learn and use Solve problems Download software updates Join support forums Find warranty and regulatory information 15 Load paper into the single sheet slot Tray 1 Introduction Use the single sheet priority feed slot to print single page documents documents that require multiple paper types or envelopes e Load paper into the single sheet priority feed slot e Loadanenvelope in the single sheet priority feed slot Tray 1 e Tray 1 paper orientation Load paper into the single sheet priority feed slot 1 Move the paper width guides in the single sheet priority feed slot outward 2 Place the top edge of the sheet at the opening and then adjust the side guides so that they lightly touch the sheet but do not bend it J 16 Chapter2 Paper trays ENWW 3 Insert the single sheet into the slot and hold it The product will pull the s
90. llow Original High capacity replacement yellow toner 201X CF402X LaserJet Toner Cartridge cartridge HP 201A Magenta Original LaserJet Standard capacity replacement magenta 201A CF403A Toner Cartridge toner cartridge HP 201X High Yield Magenta Original High capacity replacement magenta toner 201X CF403X LaserJet Toner Cartridge cartridge Accessories USB 2 0 printer cable A to B cable 2 meter standard C6518A Customer self repair parts Customer Self Repair CSR parts are available for many HP LaserJet products to reduce repair time More information about the CSR program and benefits can be found at www hp com go csr support and www hp com go csr faq Genuine HP replacement parts can be ordered at www hp com buy parts or by contacting an HP authorized service or support provider When ordering one of the following will be needed part number serial number found on back of printer product number or product name 28 Chapter 3 Supplies accessories and parts ENWW e Parts listed as Mandatory self replacement are to be installed by customers unless you are willing to pay HP service personnel to perform the repair For these parts on site or return to depot support is not provided under the HP product warranty e Partslisted as Optional self replacement can be installed by HP service personnel at your request for no additional charge during the product warranty period Item Description Self replacement Part number
91. lowing methods to update the product firmware Method one Update the firmware using the control panel Use these steps to load the firmware from the control panel for network connected products only and or set the product to automatically load future firmware updates For USB connected products skip to method two 1 Make sure the product is connected to a wired Ethernet or wireless network with an active Internet connection ET NOTE The product must be connected to the internet to update the firmware via a network connection 2 From the Home screen on the product control panel open the Setup menu e Fortouchscreen control panels touch the Setup e button e Forstandard control panels press the left or right arrow button 3 Scroll to and open the Service menu and then open the LaserJet Update menu A NOTE Ifthe LaserJet Update option is not listed use method two 4 Check for updates e For touchscreen control panels touch Check for Updates Now e For standard control panels select Check for Update A NOTE The product automatically checks for an update and if a newer version is detected the update process automatically starts 5 Set the product to automatically update the firmware when updates become available From the Home screen on the product control panel open the Setup menu e Fortouchscreen control panels touch the Setup button e Forstandard control panels press the left or right arrow bu
92. lso see Improve scan quality Improve fax quality or Improve copy quality for further solutions e Print from a different software program e Check the paper type setting for the print job e Checktoner cartridge status e Print and interpret the print quality page e Cleanthe product e Visually inspect the toner cartridge e Check paper and the printing environment e Calibrate the product to align the colors e Check other print job settings e Try a different print driver Print from a different software program Try printing from a different software program If the page prints correctly the problem is with the software program from which you were printing Check the paper type setting for the print job Check the paper type setting when printing from a software program and the printed pages have smears fuzzy or dark print curled paper scattered dots of toner loose toner or small areas of missing toner Check the paper type setting Windows 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button 3 Clickthe Paper Quality tab 4 Fromthe Paper Type drop down list click the More option 5 Expand the list of Type is options 6 Expand the category of paper types that best describes your paper 7 Select the option for the type of paper you are using and click the OK button 8 Clickthe OK button to close the Documen
93. ly identified use the HP Embedded Web Server 1 Open the HP Embedded Web Server EWS Fromthe Home screen on the product control panel touch the Connection Information aii p button and then touch the Network Connected cim button or the Network Wi Fi ON 5 button to display the IP address or host name 88 Chapter8 Manage the product ENWW b Open a Web browser and in the address line type the IP address or host name exactly as it displays on the product control panel Press the Enter key on the computer keyboard The EWS opens B https 10 10 0000 A NOTE Ifthe Web browser displays a There is a problem with this website s security certificate message when attempting to open the EWS click Continue to this website not recommended Choosing Continue to this website not recommended will not harm the computer while navigating within the EWS for the HP product 2 Open the System tab 3 On the Device Information page the default product name is in the Device Status field You can change this name to uniquely identify this product ET NOTE Completing the other fields on this page is optional 4 Clickthe Apply button to save the changes Manually configure IPv4 TCP IP parameters from the control panel Use the control panel menus to manually set an IPv4 address subnet mask and default gateway 1 From the Home screen on the product control panel touch the Setup button 2 Scroll to and t
94. mer e View or change network settings e Rename the product on a network e Manually configure IPv4 TCP IP parameters from the control panel Printer sharing disclaimer HP does not support peer to peer networking as the feature is a function of Microsoft operating systems and not of the HP printer drivers Go to Microsoft at www microsoft com View or change network settings Use the HP Embedded Web Server to view or change IP configuration settings 1 Open the HP Embedded Web Server EWS a From the Home screen on the product control panel touch the Connection Information s p button and then touch the Network Connected a button or the Network Wi Fi ON 5 button to display the IP address or host name b Open a Web browser and in the address line type the IP address or host name exactly as it displays on the product control panel Press the Enter key on the computer keyboard The EWS opens https 10 10 0000 A NOTE Ifthe Web browser displays a There is a problem with this website s security certificate message when attempting to open the EWS click Continue to this website not recommended Choosing Continue to this website not recommended will not harm the computer while navigating within the EWS for the HP product 2 Click the Networking tab to obtain network information Change settings as needed Rename the product on a network If you want to rename the product on a network so that it can be unique
95. mtp server name or yahoo smtp server name e IntheOptional PIN area enter a PIN This pin will be required every time an email is sent using the email address e Inthe E mail Message Preferences area configure the message preferences Review all the information then click Save and Test to save the information and test the connection or Save Only to save the information only 6 To add email addresses to the address book accessible from the product click the E mail Address Book link and enter the required information You can set up individual email addresses or email groups 7 Toconfigure default options click the E mail options link Enter the default email subject body text and other scan settings 60 Chapter6 Scan ENWW Set up the Scan to Email feature on a Mac ENWW 1 Use one of the following methods to open the Embedded Web Server EWS interface Use a Web browser to open the HP Embedded Web Server EWS a From the Home screen on the product control panel touch the Connection Information aes p button and then touch the Network Connected E button or the Network Wi Fi ON yp button to display the IP address or host name b Opena Web browser and in the address line type the IP address or host name exactly as it displays on the product control panel Press the Enter key on the computer keyboard The EWS opens https 10 10 KO A NOTE Ifthe Web browser displays a There is a problem wit
96. n 1 Height 322 2 mm 12 7 in 578 mm 22 8 in 2 Depth 384 mm 15 1 in 849 mm 33 4 in 3 Width 392 mm 15 4 in 392 mm 15 4 in Weight with cartridges 17 4 kg 38 4 lb Figure 1 2 Dimensions for the M277dw models ENWW Product specifications 11 Product fully closed Product fully open 1 Height 322 2 mm 12 7 in 578 mm 22 8 in 2 Depth 417 mm 16 4 in 1002 mm 39 4 in 3 Width 392 mm 15 4 in 392 mm 15 4 in Weight with cartridges 18 3 kg 40 3 Ib Power consumption electrical specifications and acoustic emissions See www hp com support colorljMFPM277 for current information A CAUTION Power requirements are based on the country region where the product is sold Do not convert operating voltages This will damage the product and void the product warranty Operating environment range Table 1 1 Operating environment specifications Environment Recommended Allowed Temperature 17 to 27 C 62 6 to 80 6 F 15 to 30 C 59 to 86 F Relative humidity 30 to 70 relative humidity RH 10 to 80 RH Altitude Not applicable 0 to 3048 m 0 to 10 000 ft 12 Chapter1 Product overview ENWW Product hardware setup and software installation ENWW For basic setup instructions see the Hardware Installation Guide that came with the product For additional instructions go to HP support on the Web Go to www hp com support colorljMFPM277 for HP s a
97. n touch the Copy button Touch the Settings button and then scroll to and touch the Image Adjustment button Touch the name of the setting you want to adjust e Lightness Adjusts the lightness darkness setting e Contrast Adjusts the contrast between the lightest and darkest areas of the image e Sharpen Adjusts clarity of text characters e Background Removal Adjusts the darkness of the background of the image This is especially useful for original documents that are printed on colored paper e Color Balance Adjusts the red green and blue color hues e Grayness Adjusts the vividness of colors Touch the or buttons to adjust the value for the setting and then touch the OK button Adjust another setting or touch the back arrow to return to the main copy menu 126 Chapter9 Solve problems ENWW Optimize for text or pictures 1 From the Home screen on the product control panel touch the Copy button 2 Touchthe Settings button and then scroll to and touch the Optimize button 3 Touchthe name of the setting you want to adjust e Auto Select Use this setting when you are not concerned about the quality of the copy This is the default setting e Mixed Use this setting for documents that contain a mixture of text and graphics e Text Use this setting for documents that contain mostly text e Picture Use this setting for documents that contain mostly graphics Check the scanner resolution and color settings on th
98. nel to a lower resolution a Open the Setup Menu menu b Open the Fax Setup menu c Open the Advanced Setup menu d Open the Fax Resolution menu e Select the correct setting Fax quality is poor Fax is blurry or light e Increase fax resolution when sending faxes Resolution does not affect received faxes a b c d Open the Setup Menu menu Open the Fax Setup menu Open the Advanced Setup menu Open the Fax Resolution menu Select the correct setting 39 x a 9 x ET NOTE Increasing resolution slows transmission speed e Turnonthe Error Correction setting from the control panel a b c d Open the Setup Menu menu Open the Service menu Open the Fax Service menu Open the Error Correction menu Select the On setting e Checkthe toner cartridges and replace if necessary e Ask the sender to darken the contrast setting on the sending fax machine and then resend the fax 142 Chapter9 Solve problems ENWW Fax cuts off or prints on two pages e Set the Default Paper Size setting Faxes print on a single size of paper based on the Default Paper Size settings a Open the Setup Menu menu b Open the System Setup menu Open the Paper Setup menu d Open the Default Paper Size menu e Selectthe correct setting e Setthe paper type and size for the tray used for faxes e TurnontheFit to Page setting to print longer length faxes on letter or A4 size paper a Open the Setup Menu men
99. ngs You also can change the folder name 54 Chapter6 Scan ENWW Set up Scan to Network Folder Introduction To use this scan feature the product must be connected to a network This scan feature is not available until you configure it To configure this feature use the Scan to Network Folder Setup Wizard Windows which is installed in the HP program group for the product as part of the full software installation You can also use the HP Embedded Web Server to configure these features The following instructions describe configuring the feature by using both the Scan to Network Folder Wizard and the HP Embedded Web Server e Use the Scan to Network Folder Wizard Windows e Setupthe Scan to Network Folder feature via the HP Embedded Web Server Windows e Set up the Scan to Network Folder feature on a Mac Use the Scan to Network Folder Wizard Windows Some HP products include driver installation from a software CD At the end of this installation is an option to Setup Scan to Folder and Email The setup wizards include the options for basic configuration After installation access the setup wizard by clicking the Start button selecting the Programs or All Programs item and then clicking the HP item Click the product name item and then click the Scan to Network Folder Wizard to start the configuration process 1 To add a new network folder click the New button 2 Enterthe network folder address or click the Brow
100. nly Supplies Management Trays Configuration Additional Settings Proxy Server Settings settings and other settings Configure how the product should behave when supplies are nearing the end of their estimated life Change paper size and type for each of the trays Open the HP Embedded Web Server EWS for the product NOTE USBconnections are not supported Configure a proxy server for the product Basic Fax Settings MFP fax models only Set up the fields in the fax header and configure how the product answers incoming calls Fax Forwarding MFP fax models only Fax Logs MFP fax models only Fax Speed Dials MFP fax models only Set up the product to send the incoming faxes to a different number View the logs of all faxes Add fax numbers to the speed dial list Junk Fax Blocking MFP fax models only Store the fax numbers you want to block Chapter 8 Manage the product ENWW Item Description Scan to E mail Open the HP Embedded Web Server EWS page for configuring settings for scanning to email MFP products only Scan to Network Folder Open the HP Embedded Web Server EWS page for configuring settings for scanning to a network folder MFP products only ENWW Advanced configuration with HP Utility for OSX 87 Configure IP network settings Introduction Use the following sections to configure the product network settings e Printer sharing disclai
101. oduct specifications e Product hardware setup and software installation For more information ENWW Go to www hp com support colorljMFPM277 HP s all inclusive help for the product includes the following information Install and configure Learn and use Solve problems Download software updates Join support forums Find warranty and regulatory information Product views e Product front view e Product back view e Control panel view Product front view 1 Document feeder 2 Scanner 3 Control panel tilts up for easier viewing 4 Walk up USB port for printing and scanning without a computer 5 Output bin 6 Output bin extension 7 Front door provides toner cartridge access 8 Power on off button 9 Single sheet priority feed slot Tray 1 10 Main input tray Tray 2 2 Chapter 1 Product overview ENWW Product back view 1 Rear door provides access for clearing jams 2 Power connection 3 USB port 4 Ethernet port 5 Fax line in port 6 Fax phone port 7 Duplexer duplex models only 8 Serial number and product number label ENWW Product views 3 Control panel view 1 HP Back button Returns to the previous screen 2 Home button Provides access to the Home screen 3 Help button Provides access to the control panel help system 4 Color touchscreen Provides access to menus help animations and product information 5 Home page s
102. ollow the setup instructions e Dedicated phone line on page 67 e Sharedvoice fax line on page 68 e Sharedvoice fax line with an answering machine on page 69 Instructions for only three of the connection types are included here For more information about connecting the product with other connection types go to the support Web site www hp com support colorljMFPM277 ET NOTE This product is an analog fax device HP recommends using the product on a dedicated analog telephone line For a digital environment such as DSL PBX ISDN or VoIP make sure to use the correct filters and configure the digital settings correctly For more information contact the digital service provider ET NOTE Donot connect more than three devices to the telephone line A NOTE Voice mail is not supported with this product Dedicated phone line Follow these steps to set up the product on a dedicated phone line with no additional services 1 Connect the telephone cable to the fax port on the product and to the telephone jack on the wall A NOTE Some countries regions might require an adapter for the telephone cable that came with the product A NOTE On some products the fax port might be above the phone port Refer to the icons on the product 2 Set the product to answer fax calls automatically a Turn the product on b Fromthe Home screen on the product control panel touch the Setup button ENWW Set up to send and receive
103. onfigure Learn and use Solve problems Download software updates Join support forums Find warranty and regulatory information 37 38 Print tasks Windows How to print Windows The following procedure describes the basic printing process for Windows 1 From the software program select the Print option 2 Select the product from the list of printers To change settings click or tap the Properties or Preferences button to open the print driver ET NOTE The name of the button varies for different software programs A NOTE To access these features from a Windows 8 or 8 1 Start screen select Devices select Print and then select the printer Print ENTM Printer Status Find Printer Type Where E Print to File Comment Manual duplex Page range al Current I3 5 Current Fy Pages 995 Typepa ranges A From th a ivi section For example type 1 3 5 12 or p151 pls2 p1s3 p6s3 Print what Document y Zoom Print All pages in range Pages per sheet 1 page Scale to paper size No Scaling e ns E 3 Clickortapthe tabs in the print driver to configure the available options For example set the paper orientation on the Finishing tab and set the paper source paper type paper size and quality settings on the Paper Quality tab A Document Properties iim
104. options Single sheet priority feed slot tray Replacement tray for single sheet priority feed Mandatory RM2 5865 000 slot Tray 1 150 sheet paper input tray Replacement cassette for Tray 2 Mandatory RM2 5886 000 ENWW Order supplies accessories and parts 29 Replace the toner cartridges Introduction 30 This product indicates when the toner cartridge level is low The actual toner cartridge life remaining can vary Consider having a replacement cartridge available to install when print quality is no longer acceptable To purchase cartridges or check cartridge compatibility for the product go to HP SureSupply at www hp com go suresupply Scroll to the bottom of the page and verify that the country region is correct The product uses four colors and has a different toner cartridge for each color yellow Y magenta M cyan C and black K The toner cartridges are inside the front door Item Description Cartridge number Part number HP 201A Black Original LaserJet Toner Standard capacity replacement black 201A CF400A Cartridge toner cartridge HP 201X High Yield Black Original LaserJet High capacity replacement black toner 201X CF400X Toner Cartridge cartridge HP 201A Cyan Original LaserJet Toner Standard capacity replacement cyantoner 201A CF401A Cartridge cartridge HP 201X High Yield Cyan Original LaserJet High capacity replacement cyan toner 201X CF401X Toner Cartridge cartridge HP 201A Yellow Original
105. ose the Document Properties dialog box 6 Inthe Print dialog box click the OK button to print the job Select the paper type Windows 1 From the software program select the Print option 2 Select the product from the list of printers and then click or tap the Properties or Preferences button to open the print driver A NOTE The name of the button varies for different software programs A NOTE To access these features from a Windows 8 or 8 1 Start screen select Devices select Print and then select the printer 3 Click or tap the Paper Quality tab 4 From the Paper type drop down list select the paper type that best describes the paper being used and then click the OK button 5 Click the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job Chapter 4 Print ENWW Print tasks 0S X How to print 0S X The following procedure describes the basic printing process for OS X 1 2 3 4 Click the File menu and then click the Print option Select the product Click Show Details and then select other menus to adjust the print settings Click the Print button Automatically print on both sides 0S X ET NOTE This information applies to products that include an automatic duplexer ET NOTE This feature is available if you install the HP print driver It might not be available if you are using AirPrint 1 Click the File menu
106. ouch the Advanced Setup menu Touch the Fit to Page button and then touch the On button Clean the pickup rollers and separation pad in the document feeder If the document feeder experiences paper handling problems such as jams or multiple page feeds clean the document feeder rollers and separation pad ENWW Improve fax image quality 131 1 Open the document feeder access cover 2 Use a moist lint free cloth to wipe both pickup rollers and the separation pad to remove dirt CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product 3 Close the document feeder access cover 132 Chapter9 Solve problems ENWW Send to a different fax machine Try sending the fax to a different fax machine If the fax quality is better the problem is related to the initial recipient s fax machine settings or supplies status Check the sender s fax machine Ask the sender to try sending from a different fax machine If the fax quality is better the problem is with the sender s fax machine If a different fax machine is unavailable ask the sender to consider making the following changes e Make sure the original document is on white not colored paper e Increase the fax resolution quality level or contrast settings e f possible send the fa
107. ouch the Network Setup menu 3 Touch the IPv4 Config Method menu and then touch the Manual button 4 Use the keypad on the touchscreen to enter the IP address and touch the OK button Touch the Yes button to confirm 5 Use the keypad on the touchscreen to enter the subnet mask and touch the OK button Touch the Yes button to confirm 6 Use the keypad on the touchscreen to enter the default gateway and touch the OK button Touch the Yes button to confirm ENWW Configure IP network settings 89 Product security features Introduction The product includes several security features to restrict who has access to configuration settings to secure data and to prevent access to valuable hardware components e Assign or change the system password using the Embedded Web Server Assign or change the system password using the Embedded Web Server Assign an administrator password for access to the product and the HP Embedded Web Server so that unauthorized users cannot change the product settings 1 Open the HP Embedded Web Server EWS a From the Home screen on the product control panel touch the Connection Information aii p button and then touch the Network Connected cim button or the Network Wi Fi ON 5 button to display the IP address or host name b Open a Web browser and in the address line type the IP address or host name exactly as it displays on the product control panel Press the Enter key on the computer
108. oup e If dots appear in more than one group print a cleaning page If this does not solve the problem determine if the dots are always the same color for example if magenta dots appear in all five color bands If the dots are all the same color replace that toner cartridge e fstreaks appear in multiple color bands contact HP A component other than the toner cartridge is probably causing the problem Clean the product Print a cleaning page ENWW During the printing process paper toner and dust particles can accumulate inside the product and can cause print quality issues such as toner specks or spatter smears streaks lines or repeating marks Use the following procedure to print a cleaning page 1 From the Home screen on the product control panel touch the Setup button 2 Touch the Service menu 3 Touch the Cleaning Page button Improve print quality 119 4 Load plain letter or A4 paper when you are prompted 5 Touchthe OK button to begin the cleaning process The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1 keeping the same orientation Wait until the process is complete Discard the page that prints Check the scanner glass for dirt and smudges Over time specks of debris might collect on the scanner glass and white plastic backing which can affect performance Use the following procedure to clean the scanner 1 Press the power
109. ple steps first e Usetheflatbed scanner rather than the document feeder e Usehigh quality originals e When using the document feeder load the original document into the feeder correctly using the paper guides to avoid unclear or skewed images If the problem still exists try these additional solutions If they do not fix the problem see Improve print quality for further solutions Check the scanner glass for dirt and smudges Over time specks of debris might collect on the scanner glass and white plastic backing which can affect performance Use the following procedure to clean the scanner 1 Press the power button to turn the product off and then disconnect the power cable from the electrical outlet 2 Openthe scanner lid 3 Clean the scanner glass and the white plastic backing underneath the scanner lid with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner A CAUTION Donot use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product 4 Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting 5 Connect the power cable to an outlet and then press the power button to turn the product on ENWW Improve copy and scan image quality 125 Eliminate lines or streaks when using the
110. rate the product to align the colors Calibration is a product function that optimizes print quality Follow these steps to resolve print print quality problems such as misaligned color colored shadows blurry graphics or other print quality issues 1 2 4 On the product control panel touch the Setup button Open the following menus e System Setup e Print Quality e Color Calibration e Calibrate Now A Calibrating message will display on the product control panel The calibration process takes a few minutes to complete Do not turn the product off until the calibration process has finished Wait while the product calibrates and then try printing again Check other print job settings When printing from a software program follow these steps to try to resolve the issue by adjusting other print driver settings ENWW Improve print quality 121 Check the EconoMode settings HP does not recommend the full time use of EconoMode If EconoMode is used full time the toner supply might outlast the mechanical parts in the toner cartridge If print quality begins to degrade and is no longer acceptable consider replacing the toner cartridge A NOTE This feature is available with the PCL 6 print driver for Windows If you are not using that driver you can enable the feature by using the HP Embedded Web Server Follow these steps if the entire page is too dark or too light 1 2 From the software program sele
111. rd The EWS opens https 10 10 0000 A NOTE Ifthe Web browser displays a There is a problem with this website s security certificate message when attempting to open the EWS click Continue to this website not recommended Choosing Continue to this website not recommended will not harm the computer while navigating within the EWS for the HP product 56 Chapter6 Scan ENWW ENWW Use the HP Utility to open the HP Embedded Web Server EWS a Open the HP Utility by clicking the HP Utility icon on the Dock or click the Go menu and then double click HP Utility b Inthe HP Utility either click Additional Settings and then click Open Embedded Web Server or click Scan to E mail The EWS opens Click the Scan tab On the left navigation pane click the Network Folder Setup link On the Network Folder Configuration page click the New button e inthe Network Folder Information section enter the Display Name and Network Path If required enter the network Username and Password e In the Secure the Folder Access with a PIN section enter the PIN A NOTE You can assign a 4 digit security PIN to prevent unauthorized persons from saving scans to the network folder The PIN must be entered on the product control panel each time a scan is performed e inthe Scan Settings section adjust the scan settings Review all the information then click Save and Test to save the information and test the connection or Save
112. rive menu opens with the following options e Print Documents e View and Print Photos e Scan to USB Drive 3 To print a document touch the Print Documents screen and then touch the name of the folder on the USB drive where the document is stored When the summary screen opens you can touch it to adjust the settings Touch the Print button to print the document 4 Toprint photos touch the View and Print Photos screen and then touch the preview image to select each photo that you want to print Touch the Done button When the summary screen opens you can touch it to adjust the settings Touch the Print button to print the photos 5 Retrieve the printed job from the output bin and remove the USB flash drive 46 Chapter4 Print ENWW 5 Copy Make a copy Copy on both sides duplex For more information ENWW Go to www hp com support colorljMFPM277 HP s all inclusive help for the product includes the following information Install and configure Learn and use Solve problems Download software updates Join support forums Find warranty and regulatory information 47 Make a copy 1 Load the document on the scanner glass according to the indicators on the product 2 From the Home screen on the product control panel touch the Copy e button 3 Tooptimize copy quality for different types of documents touch the Settings button and then scroll to and touch the Optimize button Swipe the control panel scr
113. rk after moving the wireless router or product 1 2 Make sure that the router or product connects to the same network that your computer connects to Print a configuration page Compare the service set identifier SSID on the configuration page to the SSID in the printer configuration for the computer If the numbers are not the same the devices are not connecting to the same network Reconfigure the wireless setup for the product Cannot connect more computers to the wireless product ENWW 1 Make sure that the other computers are within the wireless range and that no obstacles block the signal For most networks the wireless range is within 30 m 100 ft of the wireless access point Make sure that the product is turned on and in the ready state Turn off any third party firewalls on your computer Make sure that the wireless network is working correctly Make sure that your computer is working correctly If necessary restart the computer Solve wireless network problems 137 The wireless product loses communication when connected to a VPN e Typically you cannot connect to a VPN and other networks at the same time The network does not appear in the wireless networks list e Make sure the wireless router is turned on and has power e The network might be hidden However you can still connect to a hidden network The wireless network is not functioning 1 Make sure that the network cable is not connected 2 To
114. rograms in Windows XP 3 Click HP and then select your product 4 Click HP Scan select a scanning shortcut and then adjust the settings if necessary 5 ClickScan A NOTE Click Advanced Settings to gain access to more options Click Create New Shortcut to create a customized set of settings and save it in the list of shortcuts 52 Chapter6 Scan ENWW Scan by using the HP Scan software 0S X Use the HP Scan software to initiate scanning from software on your computer 1 Load the document in the document feeder or on the scanner glass according to the indicators on the product 2 Open HP Scan which is located in the Hewlett Packard folder inside the Applications folder 3 Follow the on screen instructions to scan the document 4 When you have scanned all the pages click File and then Save to save them to a file ENWW Scan by using the HP Scan software OS X 53 Scan to a USB flash drive 1 Load the document on the scanner glass according to the indicators on the product 2 Insert a USB flash drive into the walk up USB port 3 From the Home screen on the product control panel touch the Scan button 4 Touch the Scan to USB Drive screen 5 Touch the Scan button to scan and save the file The product creates a folder named HPSCANS on the USB drive and it saves the file in PDF or JPG format using an automatically generated file name ET NOTE When the summary screen opens you can touch it to adjust setti
115. rt indicates the nature of the error and contains suggestions for how to resolve the issue 3 Verify that the product firmware is current a Printa configuration page from the control panel Reports menu to obtain the current firmware date code b Goto www hp com go support click the Drivers amp Software link type the product name in the search field press the ENTER button and then select the product from the list of search results Select the operating system d Under the Firmware section locate the Firmware Update Utility A NOTE Make sure to use the firmware update utility that is specific to the printer model e Click Download click Run and then click Run again f When the utility launches select the product from the drop down list and then click Send Firmware 140 Chapter9 Solve problems ENWW A NOTE To print a configuration page to verify the installed firmware version before or after the update process click Print Config Follow the on screen instructions to complete the installation and then click the Exit button to close the utility 4 Verify that the fax was set up when the product software was installed From the computer in the HP program folder run the Fax Setup Utility 5 Verify thatthe telephone service supports analog fax If using ISDN or digital PBX contact your service provider for information about configuring to an analog fax line If using a VoIP service change th
116. s for purchasing Original HP supplies 102 Chapter9 Solve problems ENWW Product does not pick up paper or misfeeds Introduction The following solutions can help solve problems if the product is not picking up paper from the tray or is picking up multiple sheets of paper at one time e Theproduct does not pick up paper e The product picks up multiple sheets of paper e The document feeder jams skews or picks up multiple sheets of paper The product does not pick up paper If the product does not pick up paper from the tray try these solutions 1 Open the product and remove any jammed sheets of paper 2 Loadthetray with the correct size of paper for your job 3 Make sure the paper size and type are set correctly on the product control panel 4 Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides to the appropriate indentation in the tray 5 Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually Load paper and continue 6 The rollers above the tray might be contaminated Clean the rollers with a lint free cloth dampened with warm water The product picks up multiple sheets of paper If the product picks up multiple sheets of paper from the tray try these solutions 1 Remove the stack of paper from the tray and flex it rotate it 180 degrees and flip it over Do not fan the paper Return the stack o
117. s website s security certificate message when attempting to open the EWS click Continue to this website not recommended Choosing Continue to this website not recommended will not harm the computer while navigating within the EWS for the HP product 2 Click the Scan tab 3 Onthe left navigation pane click the Scan to E mail Setup link 4 Onthe Scan to E mail Setup page there is a list of settings to configure These settings are also listed in the left navigation pane To start click the Outgoing E mail Profiles link 5 On the Outgoing E mail Profiles page click the New button e inthe E mail Address area enter the email address and display name e Inthe SMTP Server Settings area enter the SMTP server address and SMTP Port The default port is already entered and in most cases does not need to be changed A NOTE If you are using Google Gmail for email service click the Always use secure connection SSL TLS check box e Inthe SMTP Authentication area click the check box SMTP server requires authentication for outgoing e mail messages to configure the SMTP User ID and Password if required Ask your network administrator or your Internet service provider for the SMTP server setting information If the SMTP server requires authentication you also need to know the SMTP User ID and password SMTP server names and port names are typically easy to find by doing an Internet search For example use terms like gmail s
118. scessesecseseseeessesseaeseeeeseseseeaesesess 42 eae 43 Introduction Mer 43 Wi Fi Direct and NFC Printing wireless models only esses setenta 43 E RUE 44 tud a necis e c 44 PUG PUMA eec 45 Android embedded printing eee eee esses esee esee nennen nennen sten nn sinn sn nn snnt nn snn seran 45 Use walksupUSB DFIDETg 2 scere ere esie i etes eee abc E ostiis aio n n dcm eeu sisse det eN AM iN UII 46 ET 47 MaKe H4 48 Copy on both sides duplex sccseescscscssssescscssssesesecsssesessesesssesesecsesesesscaeseseseesesseaesceeseeaeseeeeseseseessseseseeseseeess 49 Copy on both sides automatically eee eese sees eee eene eene nnne nnn nnne snn senes nnne nnne 49 Copy on both sides manually leise ees esses eene nennen tne tns tras tn anadan iiaeiai 49 51 Scan by using the HP Scan software Windows csscssssesscssssessssessescssescesescessssesecsessesescesecsesesseseeseenesaesesaes 52 Scan by using the HP Scan software OS X cccsssscssessssesscssssesscsssscssssessessseesscssssessesssaescessaescesesaeseesesaeseeaesaes 53 Scan to a USB flashdrive kc
119. se button to locate a folder to be shared Enter the display name that will appear on the control panel Click the Next button 3 To share the folder with other users check the box for that option Enter the security pin if required Click the Next button 4 Enterthe User Name and Password Click the Next button 5 Review the information and verify all the settings are correct If there is an error click the Back button to correct the error When finished click the Save and Test button to test the configuration and finish the setup Set up the Scan to Network Folder feature via the HP Embedded Web Server Windows 1 Open the HP Embedded Web Server EWS a From the Home screen on the product control panel touch the Connection Information aa p button and then touch the Network Connected E button or the Network Wi Fi ON 5 button to display the IP address or host name ENWW Set up Scan to Network Folder 55 b Open a Web browser and in the address line type the IP address or host name exactly as it displays on the product control panel Press the Enter key on the computer keyboard The EWS opens B https 10 10 0000 A NOTE Ifthe Web browser displays a There is a problem with this website s security certificate message when attempting to open the EWS click Continue to this website not recommended Choosing Continue to this website not recommended will not harm the computer while navigating within
120. seeseesseessesseeseeees 66 Beforestarting un eee ea ee ae eee eee 66 Step 1 Identify the phone connection type cccccsseesesssesscessecssecsecssecsesseeseseseesseesoeessesaeeseeeseees 66 Step 2 Set up the aX ioa cet aain a a a a aa as 67 Dedicated phone line eee eiie aa eaen aea ee raa ARK snnt ERTA 67 Shared voice fax line sscsccssssscsssssssssssesesesesessssscscsesessesesesesesssesescassesesesescscaeeceeseseeeass 68 Shared voice fax line with an answering machine eese 69 Step 3 Configure the fax time date and header eese eene 71 HP Fax Setup Wizard eee eese esses esee eene entes nnne tes nnne tane testa sese sense tenens sre 71 Product control panel 3 rece eres cene esten nto teen cava tun can ine Re RN RON 71 HP Embedded Web Server EWS and HP Device Toolbox Windows 72 Step 42 ncs 72 SE eme M 74 Supported fax applications lee eese esses eese ee nennen ELE EEES ER tesis seras tas EERE 74 Send a fax by dialing manually from the product control panel sess 74 Fax from the flatbed scanner elei eese sees eesss esee ene en eite tns these tne thee ne trennen trennen 74 Fax from the document feeder eee ees
121. set the product to stop printing until you replace the toner cartridge e Selectthe Prompt option to set the product to stop printing and prompt you to replace the toner cartridge You can acknowledge the prompt and continue printing A customer configurable option on this product is Prompt to Remind Me in 100 pages 200 pages 300 pages 400 pages or never This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality For products with fax capability ENWW When the product is set to the Stop or Prompt option there is some risk that faxes will not print when the product resumes printing This can occur if the product has received more faxes than the memory can hold while the product is waiting The product can print faxes without interruption when it passes the Very Low threshold if you select the Continue option for the toner cartridge but print quality might degrade A Cartridge is low or Cartridge is very low message displays on the product control panel 101 Order supplies Order supplies and paper www hp com go suresupply Order through service or support providers Contact an HP authorized service or support provider Order using the HP Embedded Web Server EWS To access in a supported Web browser on your computer enter the product IP address or host name in the address URL field The EWS contains a link to the HP SureSupply Web site which provides option
122. t Properties dialog box In the Print dialog box click the OK button to print the job ENWW Improve print quality 117 Check the paper type setting 0S X 1 Click the File menu and then click the Print option 2 Inthe Printer menu select the product 3 Bydefault the print driver displays the Copies amp Pages menu Open the menus drop down list and then click the Finishing menu 4 Select a type from the Media Type drop down list 5 Click the Print button Check toner cartridge status Check the supplies status page for the following information e Estimated percentage of cartridge life remaining e Approximate pages remaining e Part numbers for HP toner cartridges e Number of pages printed Use the following procedure to print the supplies status page 1 From the Home screen on the product control panel touch the Supplies MI button 2 Touch the Report button to print the supplies status page 3 Checkthe percent of life remaining for the toner cartridges and if applicable the status of other replaceable maintenance parts Print quality problems can occur when using a toner cartridge that is at its estimated end of life The supplies status page indicates when a supply level is very low After an HP supply has reached the very low threshold HP s premium protection warranty on that supply has ended The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable Consider having a rep
123. t control panel touch the Setup button Touch the Fax Setup menu d Touch the Basic Setup menu e Touch the Rings to Answer option f Use the numeric keypad on the product control panel to set the number of rings to 5 or more and then touch the OK button g Touch the Home 2j button to return to the main menu 6 Set the product to answer fax calls automatically a From the Home screen on the product control panel touch the Setup e button b Touch the Fax Setup menu Touch the Basic Setup menu d Touch the Answer Mode setting and then touch the Automatic option e Touch the Home 2j button to return to the main menu 7 Setthe product to check for a dial tone before sending a fax ET NOTE This prevents the product from sending a fax while someone is on the telephone 70 Chapter7 Fax ENWW a From the Home screen on the product control panel touch the Setup button b Touch the Fax Setup menu Touch the Advanced Setup menu d Touch the Detect Dial Tone setting and then touch the On button 8 Continue to Step 3 Configure the fax time date and header on page 7 1 Step 3 Configure the fax time date and header Configure the product fax settings using one of the following methods e HP Fax Setup Wizard on page 71 recommended method e Product control panel on page 71 e HPEmbedded Web Server EWS and HP Device Toolbox Windows on page 72 if the software is installed ET
124. tart click Programs or All Programs in Windows XP and then click HP 3 Clickthe product name and then click HP Send Fax The fax software opens 4 Enterthe fax number of one or more recipients 5 Click Send Now ENWW Send a fax using the HP software Windows 77 78 Create edit and delete speed dial entries You can store frequently dialed fax numbers up to 120 entries either as individual fax numbers or as groups of fax numbers Use the control panel to create and edit the fax phone book Use phone book data from other programs Delete phone book entries Use the control panel to create and edit the fax phone book 1 2 From the Home screen on the product control panel touch the Fax button Touch the Fax Menu button Touch the Phone Book Setup button Touch the Individual Setup button or the Group Setup button to create a speed dial entry Touch an unassigned number from the list Use the keypad to enter a name for the entry and then touch the OK button Use the keypad to enter the fax number for the entry and then touch the OK button Use phone book data from other programs XX TIP Beforea phone book from another program can be imported you must use the export feature in that other program HP Device Toolbox can import contact information from the following software program phone books Microsoft Outlook Lotus Notes Microsoft Outlook Express A phone book previously exported from another
125. tions 1 2 3 4 From the Home screen on the product control panel touch the Setup eo button Touch the Fax Setup menu Touch the Advanced Setup menu Open the Fax Resolution menu Check the error correction settings Usually the product monitors the signals on the telephone line while it is sending or receiving a fax If the product detects an error during the transmission and the error correction setting is On the product can request that the portion of the fax be resent The factory set default for error correction is On You should turn off error correction only if you are having trouble sending or receiving a fax and you are willing to accept the errors in the transmission Turning off the setting might be useful when you are trying to send a fax overseas or receive one from overseas or if you are using a satellite telephone connection 1 2 3 4 From the Home screen on the product control panel touch the Setup 9 button Touch the Service menu Touch the Fax Service menu Touch the Error Correction button and then touch the On button Check the fit to page setting If the product printed a fax job off the page turn on the fit to page feature from the product control panel Ef NOTE Make sure that the default paper size setting matches the size of the paper in the tray 1 2 3 4 From the Home screen on the product control panel touch the Setup button Touch the Fax Setup menu T
126. to the information in the following table Paper type Output How to load paper Letterhead or preprinted 1 sided printing Face up Top edge leading into the product T Letterhead or preprinted 2 sided printing Face down Top edge away from the product Prepunched 1 sided printing or 2 sided printing Face up Holes toward the left side of the product ENWW Load paper into the single sheet slot Tray 1 19 Load paper into Tray 2 Introduction The following information describes how to load paper in Tray 2 e Load paper into Tray 2 e Loadenvelopes in Tray 2 e Tray 2 paper orientation Load paper into Tray 2 1 Open the tray 2 Adjust the paper guides by sliding the guides to the size of the paper being used 20 Chapter2 Paper trays ENWW 3 To load legal size paper extend the tray front by pressing the blue latch and pulling the front of the tray NOTE When loaded with legal size paper Tray 2 extends from the front of the product approximately 51 mm 2 in 4 Load paper into the tray ENWW Load paper into Tray2 21 5 Make sure that the paper stack is flat at all four corners Slide the paper length and width guides so that they are against the stack of paper NOTE To prevent jams do not overfill the tray Be sure that the top of the stack is below the tray full indicator 6 After making sure that the paper stack is below the tray full indicator close the tray
127. trol panel touch the Fax g button 3 On the keypad touch the fax phone book icon 4 Touch the name of the individual or group entry that you want to use 5 Touch the Start Fax button Cancel a fax Cancel the current fax A Touch the Cancel button on the control panel Any pages that have not been transmitted are canceled Touching the Cancel button also stops group dial jobs Cancel a pending fax job Use this procedure to cancel a fax job in the following situations The product is waiting to redial after encountering a busy signal an unanswered call or a communication error The fax is scheduled to be sent at a future time 1 From the Home screen touch the Fax button 2 Touch the Fax Menu button 3 Touch the Send Options button 4 Touch the Fax Job Status button 5 Touch the fax number for the job that you want to cancel 76 Chapter7 Fax ENWW Send a fax using the HP software Windows 1 Load the document e If you are loading an original on the scanner glass place it on the scanner glass face down in the left rear corner of the scanner glass e Ifyou are loading multiple pages in the document feeder load the pages face up and then adjust the paper guides until they are snug against the paper A NOTE If documents are in the document feeder and on the scanner glass at the same time the product processes the document in the document feeder and not the one on the scanner glass 2 Click S
128. trol panel touch the Copy jj button Touch the Settings button Scroll to and touch the Two Sided button Swipe through the options and then touch an option to select it Touch the Black or Color button to start copying The product prompts you to load the next original document Place it on the glass and then touch the OK button Repeat this process until you have scanned the last page Touch the Done button to finish printing the copies Copy on both sides duplex 49 50 Chapter5 Copy ENWW 6 Scan e Scan by using the HP Scan software Windows e Scan by using the HP Scan software OS X e Scan to a USB flash drive e Setup Scan to Network Folder e Scan to a network folder e Setup Scan to E mail e Scanto email e X Additional scan tasks For more information ENWW Go to www hp com support colorljMFPM277 HP s all inclusive help for the product includes the following information Install and configure Learn and use Solve problems Download software updates Join support forums Find warranty and regulatory information 51 Scan by using the HP Scan software Windows Use the HP Scan software to initiate scanning from software on your computer You can save the scanned image as a file or send it to another software application 1 Load the document in the document feeder or on the scanner glass according to the indicators on the product 2 ClickStart and then click Programs or All P
129. tton Scroll to and open the Service menu open the LaserJet Update menu and then select the Manage Updates menu Set the product to automatically update the firmware e For touchscreen control panels set the Allow Updates option to YES and then set the Check automatically option to ON e Forstandard control panels set the Allow Updates option to YES and then set the Automatic Check option to ON 94 Chapter8 Manage the product ENWW Method two Update the firmware using the Firmware Update Utility Use these steps to manually download and install the Firmware Update Utility from HP com A NOTE This method is the only firmware update option available for products connected to the computer via a USB cable It also works for products connected to a network 1 Goto www hp com go support click the Drivers amp Software link type the product name in the search field press the ENTER button and then select the product from the list of search results 2 Select the operating system 3 Underthe Firmware section locate the Firmware Update Utility 4 Click Download click Run and then click Run again 5 When the utility launches select the product from the drop down list and then click Send Firmware ET NOTE To print a configuration page to verify the installed firmware version before or after the update process click Print Config 6 Follow the on screen instructions to complete the installation and then click t
130. u b Open the Fax Setup menu c Open the Advanced Setup menu d Open the Fit to Page menu e Select the On setting A NOTE Ifthe Fit to Page setting is off and the Default Paper Size setting is set to letter a legal size original prints on two pages ENWW Solve fax problems 143 144 Chapter9 Solve problems ENWW Index A accessories ordering 28 partnumbers 28 acoustic specifications 12 AirPrint 45 Android devices printing from 45 applications downloading 80 Apps menu 80 B bins output locating 2 browser requirements HP Embedded Web Server 82 C calibrate colors 121 cartridge replacing 30 checklist fax troubleshooting 140 wireless connectivity 136 cleaning glass 120 125 130 paper path 119 color options changing Windows 122 color theme changing Windows 122 colors calibrate 121 control panel help 99 locating 2 ENWW control panel buttons locating 4 copying edges of documents 128 multiple copies 48 optimizing for text or pictures 127 setting paper size and type 126 single copies 48 two sided documents 49 covers locating 2 customer support online 98 D defaults restoring 100 dimensions product 11 document feeder 49 copying two sided documents 49 faxing from 75 jams 107 paper feeding problems 103 double sided copying 49 double sided printing Mac 41 Windows 39 drivers supported 8 duplex 49 duplex printing Mac 41 duplex printing double sided settings Windows
131. u Cra ene ace dens dnas ond eae eeu RC teneat e En ERR 102 Product does not pick up paper or misfeeds s cssccesecssessecssecssessecssesssesseecsescesecsecseecesesssessseseeesaeesaeesseeaes 103 Ntro UIC CIO Wis TERN 103 The product does not pick up paper eescesscesscssecsecesecssecseeeseesssesseeceesseesssesssecssecseesssessesseees 103 The product picks up multiple sheets of paper ccsessccsssesssesscesscessecssesseecesesssessscsseesseeseesees 103 The document feeder jams skews or picks up multiple sheets of paper 103 Clear paper INS isos das niece cir oreet cepe canoe cen cres era aee e Ua Lee va VAN DK e eT Aa carb asanes aa duy Sue REDEEM T 105 Ineporeneiopm EER 105 Experiencing frequent or recurring paper jams eese eese eene nnne ntn nn nnns 105 ENWW ENWW Paper jam locations 5 nm eee enu E IN eau eee buste ie ie ve en aive deese peras 106 Clear paper jams in the document feeder eiiis eeeeee eene eene enne tn nene th senes 107 Clear paper jams in the single sheet slot Tray 1 cccscssssessssesecsesecsesseseesessesesseseceeseseesseneees 109 Clear paper jams UTA 5c det tdeo iet tate ah ea ede ri tete ede eie envia 111 Clear paper jams in the rear door and the fuser area sees eene 113 Clear paper jams in the output bin esee sees
132. uded 7 146 Index memory chip toner locating 30 mobile printing Android devices 45 mobile printing solutions 7 mobile printing software supported 9 multiple pages per sheet printing Mac 41 printing Windows 40 N Near Field Communication printing 43 Netscape Navigator versions supported HP Embedded Web Server 82 network installation 81 network port locating 3 networks HP Web Jetadmin 93 installing the product 81 supported 7 NFC printing 43 number of copies changing 48 0 on off button locating 2 online help control panel 99 online support 98 operating systems 0S supported 7 operating systems supported 8 ordering supplies and accessories 28 OS operating system supported 7 output bin clearjams 115 locating 2 P pages per minute 7 pages per sheet selecting Mac 41 selecting Windows 40 paper loading Tray 1 16 loading Tray2 20 selecting 120 Tray 1 orientation 19 Tray 2 orientation 25 paper jams document feeder 107 duplexer 116 fuser 113 locations 106 outputbin 115 reardoor 113 single sheet priority feed slot 109 Tray1 109 Tray2 111 paper pickup problems solving 103 paper type selecting Windows 40 paper types selecting Mac 42 paper ordering 28 part numbers accessories 28 replacement parts 28 staple cartridges 28 supplies 28 toner cartridge 28 toner cartridges 28 phone book fax adding entries 75 deleting all entries 78 power consumption 12 power connection locating
133. verify if the network has lost communication try connecting other devices to the network 3 Test network communication by pinging the network a Open a command line prompt on your computer e For Windows click Start click Run type cmd and then press Enter e For OS X go to Applications then Utilities and open Terminal b Type ping followed by the router IP address c If the window displays round trip times the network is working 4 Make sure that the router or product connects to the same network that the computer connects to a Printa configuration page b Compare the service set identifier SSID on the configuration report to the SSID in the printer configuration for the computer Ifthe numbers are not the same the devices are not connecting to the same network Reconfigure the wireless setup for the product Perform a wireless network diagnostic test From the product control panel you can run a diagnostic test that provides information about the wireless network settings 1 From the Home screen on the product control panel touch the Setup button 2 Open the Self Diagnostics menu 3 Touchthe Run Wireless Test button to start the test The product prints a test page that shows test results Reduce interference on a wireless network The following tips can reduce interference in a wireless network 138 Chapter9 Solve problems ENWW e Keepthe wireless devices away from large metal objects such as fil
134. wnload Options select Drivers Software amp Firmware 3 Clickthe operating system version and then click the Download button A NOTE Fora current list of supported operating systems go to www hp com support colorljMFPM277 for HP s all inclusive help for the product A NOTE For details on client and server operating systems and for HP UPD PCL6 UPD PCL 5 and UPD PS driver support for this product go to www hp com go upd and click the Specifications tab Mobile printing solutions ENWW The product supports the following software for mobile printing e HP ePrint software Product specifications 9 A NOTE The HP ePrint Software supports the following operating systems Windows Vista 32 bit and 64 bit Windows 7 SP 1 32 bit and 64 bit Windows 8 32 bit and 64 bit Windows 8 1 32 bit and 64 bit and OS X versions 10 6 Snow Leopard 10 7 Lion 10 8 Mountain Lion and 10 9 Mavericks e HPePrint via email Requires HP Web Services to be enabled and the product to be registered with HP Connected e HPePrint app Available for Android iOS and Blackberry e ePrint Enterprise app Supported on all products with ePrint Enterprise Server Software e HPAll in One Remote app for iOS and Android devices e Google Cloud Print e AirPrint e Android Printing 10 Chapter1 Product overview ENWW Product dimensions Figure 1 1 Dimensions for the M277n models Product fully closed Product fully ope
135. x from a computer software program ENWW Improve fax image quality 133 Solve wired network problems Introduction Check the following items to verify that the product is communicating with the network Before beginning print a configuration page from the product control panel and locate the product IP address that is listed on this page e Poor physical connection e The computer is using the incorrect IP address for the product e The computer is unable to communicate with the product e The product is using incorrect link and duplex settings for the network e New software programs might be causing compatibility problems e Thecomputer or workstation might be set up incorrectly e The product is disabled or other network settings are incorrect 39 Ef NOTE HP does not support peer to peer networking as the feature is a function of Microsoft operating systems and not of the HP print drivers For more information go to Microsoft at www microsoft com Poor physical connection 1 Verify that the product is attached to the correct network port using a cable of the correct length 2 Verify that cable connections are secure 3 Look at the network port connection on the back of the product and verify that the amber activity light and the green link status light are lit 4 Ifthe problem continues try a different cable or port on the hub The computer is using the incorrect IP address for the product 1 Open t

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