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HP ProLiant DL100 Series Server User Guide

1. VC VCCI 4 BSMI notice THE Korean notice Class A equipment of MIE ASBADLS AAMABYSSS et 310 SU MA FE ASAE O SS TSloHI2 Bret 218 219 AMA AFgoH AS SACS SUC As AP vasa TS oo Regulatory compliance notices 63 Class B equipment 0 JE 118 3 B5 t JDE B 2 21 0188 SSSA e amp JAA AZoH 2S SHOE oH DE AAAA A 88 A UO Chinese notice
2. CSR HP HP CSR HP 5 HP HP HP MERA gt ME HP TRAMA EEE HARKEN 255402573 SH HP http www hp com go selfrepair AZ zel HP ASS AZS 343151 AHO UE SE DA GS SENSE 4 UCS S AH DA dz Fel CSR FES CHEF AFgRSIO AASIASUCH AS IL St HEE HP MHZ Sala EE MAA BAYANA CSR FES ASS IES ST EN HPE AS FSS HIE ALEXA TUAH ASA DAS UTS EU CSR AUS F 7H ERI USC
3. Acoustics statement for Germany Ger uschemission Schalldruckpegel La lt 70 dB A Zuschauerpositionen bystander positions Normaler Betrieb normal operation Nach ISO 7779 1999 Typpr fung Regulatory compliance notices 65 Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system be aware of the precautions you need to follow when setting up the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage e Avoid hand contact by transporting and storing products in static safe containers e Keep electrostatic sensitive parts in their containers until they arrive at staticfree workstations e Place parts on a grounded surface before removing them from their containers e Avoid touching pins leads or circuitry e Always be properly grounded when touching a static sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts e Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are fl
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8. Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier vur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische ondersteuning te ontvangen HP vermeldt in de documentatie bij het vervangende CSR onderdeel of het defecte onderdeel aan HP moet worden geretourneerd Als het defecte onderdeel aan HP moet worden teruggezonden moet u het defecte onderdeel binnen een bepaalde periode gewoonlijk vijf 5 werkdagen retourneren aan HP Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal Als u het defecte onderdeel niet terugzendt kan HP u voor het vervangende onderdeel kosten in rekening brengen Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier transportonderneming hiervoor wordt gebruikt Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP Informatie over Service Partners vindt u op de HP website hitp www hp com go selfrepair Reparo feito pelo cliente Os produtos da HP s o projetados com muitas pegas para reparo feito pelo cliente CSR de modo a minimizar o tempo de reparo e permitir maior flexibilidade na subs
9. DAYZ AR ARA UA FE A EXP HPO 0 FEL WAS 238 A 0 AH LO CH St 234 Y HAH STE LC DAY Sel ME ApSIOI AH 0 FEST V7 AE 7 sters GA a GU ct Sx Gt A amp ZH HPoll 0 FE WAS RES 82 ASA TAS ASA Soc LS AAA FE te 7 HIS Rio Walt is AEUCE du UR HP PRS VA AE Self SI SS AATARUSUC HPS BEAR DA LES Pl Sel MAA MEYAS Sd PES DASSS or UU CE OH FEEL Illustrated Parts Catalogo No 242 HASIA U LICH CSR SSE MD SES Xe 270 Soc SP OS SAA HHO 7 5 TS Ho 0 FOATFILICH AAA AHO ASAE SP 7 HUBO APHE FACE BA Es 44 71 MSO 758 SE USL 0 ESSA HP 718 AA HEHE Ass HAO HE IS XP Aste CES E HOU HPE Ago WS HSS HPS BESO SEX AFS CSR DA FE SPA HSE ASO AA 8tU 0 280 BH SI PES HPS Sof OF ste SPOE ABE U S4 SAS 21 52 HPS hero OF SICH ol Y Ato LYS HSS ASE LS MEO do AA ABAS SA BB OF En Of A Bjo WU St BES SL HP usu LEO Wa HSS APS USL 24 4 zx Zell BS HPE ES Y PE HH HSS RES 088 SSAA Y EH MHAS ZEE HP 224 dz e 22780 HSt AA St SES AAS MHA ASA SISAL Sol 219 9 E 2840 HAS HP B 440 E hitp www hp com go selfrepair S amp ele A 9 Technical support 74 Acronyms and abbreviations ACPI Advanced Configuration and Power Interface ACU Array Configuration Utility ASR Automatic Server Recovery BIOS Basic Input Output System BMC baseboard management controller CCITT International Telegraph and Telephone Consultative Committee Co cable select DDR double data
10. notice 60 61 firmware version 36 57 flash ROM 56 G grounding methods 66 grounding requirements 9 H hard drive backplane 13 hard drives 13 hardware options 12 hardware options installation 10 12 hardware problems 33 hardware troubleshooting 32 help resources 67 hotfixes 53 HP Insight Diagnostics 16 HP technical support 67 HP website 67 Index 79 IBM OS 2 51 identification number 60 Important Safety Information document 18 information required 48 49 installation server options 10 12 J Japanese notice 63 K keyboard 43 keyboard problems 43 Korean notices 63 KVM 43 L laser compliance 64 laser devices 64 LEDs 32 LEDs troubleshooting 17 20 Lights Out 100i Remote Management 16 Linux 49 55 loose connections 17 M memory count error 39 40 memory not recognized 40 memory problems 39 Microsoft operating systems 49 modems 44 45 monitor 43 mouse 43 mouse problems 43 N network controllers 46 NIC network interface card 54 no dial tone 44 Novell NetWare 50 54 O operating system crash 53 operating system updates 53 operating systems 10 49 53 54 55 optimum environment 7 Optional Installation Services 7 options installation 10 12 P panic error 54 patches 53 PCI boards 34 PCI Devices option 12 phone numbers 67 power cord 19 65 power distribution unit PDU 9 power problems 31 power requirements 9 power source 31 power supplies 13 31 p
11. Diagnosis Server fault indications flowchart Symptom Server boots but the internal health LED or external health LED is red or amber NOTE For the location of server LEDs and information on their statuses refer to the server documentation Troubleshooting 29 Possible causes e Improperly seated or faulty internal or external component e Unsupported component installed e Redundancy failure o T overtemperature condition Server maintenance and service guide located on the Support CD or the HP website http www hp com products servers platforms 2 Power on problems flowchart on page 24 cm HP Insight Diagnostics on page 16 e Hardware problems on page 31 on page 31 e Server maintenance and service guide located on the Support CD or the HP website http www hp com products servers platforms HP contact information on page 67 Start Server Fault b Indications Is the external health LED red or amber 1 Is the internal health LED amber Is the hard drive fault LED on Is the internal health LED red Yes Yes Yes Yes The system is The system is 2 degraded critical Go to Power On Problems Is the LED solid or blinking Solid Blinking 3 No Use maintenance Are there any component health LEDs illuminated tools to identify the problem A predictive failure alert has been received for
12. The area contains no user or field serviceable parts Do not open for any reason WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching This symbol indicates that the component exceeds the recommended weight for one individual to handle safely WARNING To reduce the risk of personal injury or damage to the equipment observe local occupational health and safety requirements and guidelines for manual material handling Troubleshooting 18 A These symbols on power supplies or systems indicate that the equipment is supplied by multiple sources of power Cb WARNING To reduce the risk of injury from electric shock remove all power cords to completely disconnect power from the system Warnings and cautions N WARNING Only authorized technicians trained by HP should attempt to repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the
13. Video problems on page 42 CAUTION Only authorized technicians trained by HP should attempt to remove the system board If you believe the system board requires replacement contact HP Technical Support Contacting HP on page 48 before proceeding o If the system fails in this minimum configuration one of the primary components has failed If you have already verified that the processor PPM power supply and memory are working before getting to this point replace the system board If not be sure each of those components is working o If the system boots and video is working add each component back to the server one at a time restarting the server after each component is added to determine if that component is the cause of the problem When adding each component back to the server be sure to disconnect power to the server and follow the guidelines and cautionary information in the server documentation General hardware problems Problems with new hardware on page 33 Unknown problem on page 32 Third party device problems on page 34 Testing the device on page 34 Problems with new hardware Action 1 Refer to the server documentation to be sure the hardware being installed is a supported option on the server Remove unsupported hardware 2 Refer to the release notes included with the hardware to be sure the problem is not caused by a last minute change to the hardware release If no documentation is avai
14. exist If a KVM switching device is in use be sure the server is properly connected to the switch o For rack mounted servers check the cables to the switch box and be sure the switch is correctly set for the server o For tower model servers check the cable connection from the input device to the server Troubleshooting 43 2 If a KVM switching device is in use be sure all cables and connectors are the proper length and are supported by the switch Refer to the switch documentation Be sure the current drivers for the operating system are installed Be sure the device driver is not corrupted by replacing the driver Restart the system and check whether the input device functions correctly after the server restarts E MY m S Replace the device with a known working equivalent device another similar mouse or keyboard o If the problem still occurs with the new mouse or keyboard the connector port on the system I O board is defective Replace the board o If the problem no longer occurs the original input device is defective Replace the device 7 Be sure the keyboard or mouse is connected to the correct port Determine whether the keyboard lights flash at POST or the NumLock LED illuminates If not change port connections 8 Be sure the keyboard or mouse is clean Diagnostic adapter problems Action If the diagnostic adapter does not have hot plug functionality be sure you are not using a PS 2 keyboard or mouse Wi
15. the requirements of the new server on which you are testing the memory 6 Replace the memory Refer to the server documentation Processor problems Action LA If applicable check the processor LEDs to identify if a PPM failure occurred For information on LEDs refer to the server documentation Be sure each processor is supported by the server and is installed properly Refer to the server documentation for processor requirements Be sure the server ROM is up to date Be sure you are not mixing processor stepping core speeds or cache sizes if this is not supported on the server Refer to the server documentation for more information Troubleshooting 40 CAUTION Removal of some processors and heatsinks require special considerations for replacement while other processors and heatsinks are integrated and cannot be reused once separated For specific instructions for the server you are troubleshooting refer to processor information in the Hardware options installation on page 12 section on the Documentation CD 5 Ifthe server has only one processor installed replace it with a known functional processor If the problem is resolved after you restart the server the original processor failed 6 If the server has multiple processors installed test each processor a Remove all but one processor from the server Replace each with a processor terminator board or blank if applicable to the server b If the server includ
16. Class A equipment A Laser compliance This product may be provided with an optical storage device that is CD or DVD drive and or fiber optic transceiver Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825 1 The product does not emit hazardous laser radiation Each laser product complies with 21 CFR 1040 10 and 1040 11 except for deviations pursuant to Laser Notice No 50 dated May 27 2001 and with IEC 60825 1 1993 A2 2001 N WARNING Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product s installation guide may result in hazardous radiation exposure To reduce the risk of exposure to hazardous radiation e Do not try to open the module enclosure There are no user serviceable components inside e Do not operate controls make adjustments or perform procedures to the laser device other than those specified herein e Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products m
17. Diagnostics on page 16 Then replace failed components as indicated When the drive is a replacement drive on an array controller be sure that the drive is the same type and of the same or larger capacity than the original drive Memory problems General memory problems are occurring Action e Isolate and minimize the memory configuration Use care when handling DIMMs o Be sure the memory meets the server requirements and is installed as required by the server Some servers may require that memory banks be populated fully or that all memory within a memory bank must be the same size type and speed To determine if the memory is installed properly see the server documentation o Check any server LEDs that correspond to memory slots o If you are unsure which DIMM has failed test each bank of DIMMs by removing all other DIMMs Then isolate the failed DIMM by switching each DIMM in a bank with a known working DIMM o Remove any third party memory e To test the memory run HP Insight Diagnostics on page 16 Server is out of memory Action 1 Be sure the memory is configured properly Refer to the application documentation to determine the memory configuration requirements Be sure no operating system errors are indicated Be sure a memory count error Memory count error exists on page 40 did not occur Refer to the message displaying memory count during POST Troubleshooting 39 Memory count error exists
18. La mancata restituzione del componente pu comportare la fatturazione del ricambio da parte di HP Nel caso di riparazione da parte del cliente HP sostiene tutte le spese di spedizione e resa e sceglie il corriere vettore da utilizzare Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona Per il programma in Nord America fare riferimento al sito Web HP http www hp com go selfrepair Customer Self Repair HP Produkte enthalten viele CSR Teile Customer Self Repair um Reparaturzeiten zu minimieren und h here Flexibilit t beim Austausch defekter Bauteile zu erm glichen Wenn HP oder ein HP Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ihnen HP dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt e Zwingend Teile f r die das Customer Self Repair Verfahren zwingend vorgegeben ist Wenn Sie den Austausch dieser Teile von HP vornehmen lassen werden Ihnen die Anfahrt und Arbeitskosten fur diesen Service berechnet e Optional Teile f r die das Customer Self Repair Verfahren optional ist Diese Teile sind auch f r Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen m chten k nnen bei diesem Service je nach den f r Ihr Produkt vorgesehenen Garantiebedingungen zus tzliche Kosten anfallen Technical support 69 HINWEIS Einige Teile sind n
19. M Pod VvtPc a pt M vd et pis 10 O EAR ian aE aS r eaa 11 LENIRE UR MP UR POR 12 EE E 12 Se 12 Optical drive Options 15 5 rai ete RIVE yb t dae RR ai 12 Memory A etat tes 12 POLVO device options acerra ai te 12 Hard drive Options ta 13 Hard drive backplane options i 13 Power supply Opio aaa 13 HP Trusted Platform Module option Ne 13 Installing the Trusted Platform Module SON 14 Retaining the recovery key password urea 15 Enabling the Trusted Platform Module rilanci 15 rada 16 ROMPag EU casas Ri Ra 16 Lights Out 100i Remote Management ss 16 HP Insight Diagnosfics 3 16 Diver ino 16 Updating firmware AAA 16 O AIRIS 17 Common problem resolution iii 17 A A 17 Serviee olio dica 17 Problemdiagnosis sssini A haben 17 Important safety information o rte cede e ere e die i Lc eie y e ved ode EE vut E ode rcs 18 Preparing the server for diagnosis ali 20 Contents 3 Symptom inforradiioti iaia a ie ia 20 DIGG aloe to 20 Hardware problems i nuance denten neee II 31 Hardware problems iden Hori te bereits die oa clade ina 31 Coiiiaeling Fe 48 Software tools and solutions ricorrente 53 Introduction to software problems reee 53 Firmware maintenance ie 56 Delia 58 LI ei 60 Regulatory compliance identification numbers conan cnonono nono no ne
20. On position Power supply problems Action 1 Be sure no loose connections on page 17 exist 2 Ifthe power supplies have LEDs be sure they indicate that each power supply is working properly Refer to the server documentation If LEDs indicate a problem with a power supply replace the power supply 3 Be sure the system has enough power particularly if you recently added hardware such as hard drives Additional power supplies may be required Use the server documentation for product specific information Troubleshooting 31 UPS problems UPS is not working properly Action 1 Be sure the UPS batteries are charged to the proper level for operation See the UPS documentation for details 2 Be sure the UPS power switch is in the On position See the UPS documentation for the location of the switch 3 Be sure the UPS software is updated to the latest version Use the Power Management software located on the Power Management CD 4 Be sure the power cord is the correct type for the UPS and the country in which the server is located See the UPS reference guide for specifications Be sure the line cord is connected Be sure each circuit breaker is in the On position or replace the fuse if needed If this occurs repeatedly contact an authorized service provider 7 Check the UPS LEDs to be sure a battery or site wiring problem has not occurred See the UPS documentation 8 If the UPS sleep mode is initiated disabl
21. Possible Cause The memory modules are not installed correctly Action 1 Pom d Be sure the memory modules are supported by the server See the server documentation Be sure the memory modules have been installed correctly in a supported configuration See the server documentation Be sure the memory modules are seated properly Be sure no operating system errors are indicated Restart the server and check to see if the error message is still displayed Run HP Insight Diagnostics on page 16 Then replace failed components as indicated Server fails to recognize existing memory Action 1 2 3 Reseat the memory Use care when handling DIMMs Be sure the memory is configured properly See the server documentation Be sure a memory count error did not occur Memory count error exists on page 40 See the message displaying memory count during POST Server fails to recognize new memory Action 1 Be sure the memory is the correct type for the server and is installed according to the server requirements Refer to the server documentation or HP website http www hp com 2 Be sure you have not exceeded the memory limits of the server or operating system Refer to the server documentation Be sure the memory is properly seated 4 Be sure no conflicts are occurring with existing memory Run the server setup utility Test the memory by installing the memory into a known working server Be sure the memory meets
22. cause of the failure DAT drives require cleaning every 8 to 25 hours of use or they may fail intermittently when using marginal or bad media Be sure you are following the proper cleaning procedures described in the device and server documentation NOTE New DAT tapes may contain debris that will contaminate the DAT drive read write head If using new tapes for backup clean the DAT drive frequently DAT drive is providing poor performance Action Be sure the drive is not being used to backup more data than is recommended for the drive DAT drives are designed with optimum and maximum data backup sizes Refer to the drive documentation to determine the appropriate data backup size for the drive Latest firmware indicates a defective tape or head clogs occur regularly Action Replace the tape Other errors are occurring Action Replace the drive DLT drive problems Server cannot write to tape Action e Ifthe drive cleaning light is on clean the drive NOTE DIT cleaning cartridges are good for only 20 uses If the cleaning cartridge is near that limit and the drive cleaning light is still on after running the cleaning cartridge use a new cleaning tape to clean the drive e Ifthe tape is write protected remove the write protection If the tape still does not work insert another tape into the drive to see if the original tape is faulty e Referto the tape drive documentation to be sure the type of tape being used is suppor
23. fornecidos com a pe a CSR de reposi o se a pe a com defeito deve ser devolvida HP Nos casos em que isso for necess rio preciso enviar a pe a com defeito HP dentro do per odo determinado normalmente cinco 5 dias teis A pe a com defeito deve ser enviada com a documenta o correspondente no material de transporte fornecido Caso n o o fa a a HP poder cobrar a reposi o Para as pe as de reparo feito pelo cliente a HP paga todas as despesas de transporte e de devolu o da pe a e determina a transportadora servico postal a ser utilizado Para obter mais informa es sobre o programa de reparo feito pelo cliente da HP entre em contato com o fornecedor de servicos local Para o programa norte americano visite o site da HP http www hp com go selfrepair Technical support 72 HP CSR SR HP HP HP HP CSR 2
24. g Bluetooth CE xxxx O This marking is valid for EU non harmonized Telecom products Notified body number used only if applicable refer to the product label Hewlett Packard GmbH HQ TRE Herrenberger Strasse 140 71034 Boeblingen Germany Disposal of waste equipment by users in private households in the European Union Regulatory compliance notices 62 of with your other household waste Instead it is your responsibility to dispose of your waste This symbol on the product or on its packaging indicates that this product must not be disposed equipment by handing it over to a designated collection point for the recycling of waste mmm electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product Japanese notice VCCI VCCT B
25. power Portions of the power supply and some internal circuitry remain active until AC power is removed i IMPORTANT If installing a hot plug device it is not necessary to power down the server 1 Shut down the operating system as directed by the operating system documentation 2 Press the Power On button to place the server in standby mode When the server activates standby power mode the system power LED changes from green to off 3 Disconnect the power cords The system is now without power Remove the access panel 1 Power down the server on page 5 Extend and remove the server from the rack 3 Remove the access panel a loosen the thumbscrew or remove the screw that secures the access panel b Slide the access panel back about 1 5 cm 0 5 in c lift and remove the access panel NOTE The server may look different from that shown Operations 5 o TU server o 2U server To replace the component reverse the removal procedure Operations 6 Setup Optional installation services Delivered by experienced certified engineers HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems HP Care Packs let you integrate both hardware and software support into a single package A number of service level options are available to meet your needs HP Care Pack Services offer upgraded service levels to expand the standard product
26. server each time to determine if the device is working move the device a To a different slot on the same bus not applicable for PCI Express b To a PCI PCIX or PCI Express slot on a different bus c To the same slot in another working server of the same or similar design If the board works in any of these slots either the original slot is bad or the board was not properly seated Reinsert the board into the original slot to verify If you are testing a board or a device that connects to a board a Test the board with all other boards removed b Test the server with only that board removed Troubleshooting 34 CAUTION Clearing NVRAM deletes the configuration information Refer to the server documentation for complete instructions before performing this operation or data loss could occur 5 Clearing NVRAM can resolve various problems Clear the NVRAM but do not use the backup SCI file if prompted Have available any CFG OVL or PCF files that are required Internal system problems CD ROM and DVD drive problems System does not boot from the drive Action 1 Be sure the drive boot order is set so that the server boots from the CD ROM drive first 2 If the CD ROM drive jumpers are set to CS the factory default be sure the CD ROM drive is installed as device 0 on the cable so that it is in position for the server to boot from the drive Be sure no loose connections on page 17 exist Be sure the media
27. the application documentation the vendor website or both e Check for overwritten files Refer to the application documentation to find out which files are added by the application e Reinstall the application e Besure you have the most current drivers Firmware maintenance HP has developed technologies to help ensure that HP servers provide maximum uptime with minimal maintenance Many of these technologies also reduce server management efforts enabling administrators to work on issues and resolve problems without taking servers offline Types of ROM Types of ROMs include e System ROM on page 56 e Option ROMs on page 56 System ROM A system reboot is required for a ROM upgrade to take effect For disaster recovery or ROM downgrade purposes backups of the most current ROM image are available in either redundant ROM or a ROM backup Option ROMs Types of option ROMs include e Array controller ROMs e Integrated Lights Out iLO ROMs e Hard drive ROMs Flashing ROM The process of upgrading system and option ROMs is referred to as flashing the ROM A ROM flash uses software to replace the current system ROM on a target server with a new ROM image Flash the ROM to Troubleshooting 56 e Support new features e Correct problems in a previous ROM version ROMPag utility The ROMPag utility enables you to upgrade the system firmware BIOS or Lights Out 100 firmware To upgrade the firmware insert a ROMPaq disk
28. to On using the AT command ATE Data is displayed as garbled characters after the connection is established Action 1 Be sure both modems have the same settings including speed data parity and stop bits 2 Be sure the software is set for the correct terminal emulation a Reconfigure the software correctly b Restart the server c Run the communications software checking settings and making corrections where needed d Restart the server and then reestablish the modem connection Modem does not answer an incoming call Action 1 Enable the auto answer option in the communications software 2 Be sure an answering machine is not answering the line before the modem is able to answer a Turn off the answering machine or Reconfigure the auto answer option to respond in fewer rings than the answering machine b Restart the server and then reattempt the connection Modem disconnects while online Action 1 Be sure no loose connections on page 17 exist 2 Be sure no line interference exists Retry the connection by dialing the number several times If conditions remain poor contact the telephone company to have the line tested 3 Be sure an incoming call is not breaking the connection due to call waiting Disable call waiting and then reestablish the connection AT command initialization string is not working Action Use the most basic string possible to perform the task The default initialization string is AT amp F a
29. warranty with easy to buy easy to use support packages that help you make the most of your server investments Some of the Care Pack services are e Hardware support o 6 hour call to repair o 4 hour 24x7 same day o 4 hour same business day e Software support o Microsoft o Linux e Integrated hardware and software support o Critical Service o Proactive 24 o Support Plus o Support Plus 24 e Startup and implementation services for both hardware and software For more information on Care Packs refer to the HP website http www hp com hps carepack servers cp proliant html Optimum environment When installing the server select a location that meets the environmental standards described in this section Space and airflow requirements To allow for servicing and adequate airflow observe the following space and airflow requirements when deciding where to install a rack e Leave a minimum clearance of 63 5 cm 25 in in front of the rack e Leave a minimum clearance of 76 2 cm 30 in behind the rack Setup 7 e leave a minimum clearance of 121 9 cm 48 in from the back of the rack to the back of another rack or row of racks HP servers draw in cool air through the front door and expel warm air through the rear door Therefore the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet and the rear door must be adequately ventilated to allow the warm air to escape from the
30. you are unsure of the problem or if the other flowcharts do not correct the problem use the following flowchart Symptom information on page 20 Loose connections on page 7 Service notifications on page 17 4 The most recent version of a particular server or option firmware is available on the following websites e HP Support website http www hp com support e HP ROMBIOS Firmware Updates website http h18023 www1 hp com support files server u s romflash html General memory problems are occurring on page 39 Troubleshooting 22 Server maintenance and service guide located on the Support CD or the HP website http www hp com products servers platforms Hardware problems on page 31 on page 31 Server maintenance and service guide located on the Support CD or the HP website http www hp com products servers platforms Server maintenance and service guide located on the Support CD or the HP website http www hp com products servers platforms Hardware problems on page 31 on page 31 e Server information you need on page 48 e Operating system information you need on page 49 HP contact information on page 67 Troubleshooting 23 Start General Diagnosis 1 Record symptom information 2 Reseat any components that may have come loose during shipping and reboot the server Does condition still exist No Reboot server to see if c
31. HP ProLiant DLIOO Series Server User Guide Part Number 384049 006 March 2009 Sixth Edition Copyright 2005 2009 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows Server are U S registered trademarks of Microsoft Corporation Intended audience This document is for the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Contents 5 Power up the seri e e e E ERE VEN EN UND 5 eresia 5 Remove the A 5 A Optional installation services nn nro nonannnnnonannnnnnno 7 Optimum environment ii 7 Space and airflow requirements nono rncnonnnnnnnnnonnss 7 Temperature requirements seen 8 AA IA RI 9 Electrical grounding requirements 9 ee 9 Installing hardware options see 10 Installing the server into the NRN 606 062 10 Powering up and configuring the server ariana 10 Installing dio sra Pigs Sds a a toU
32. I O address information in text format An updated Emergency Repair Diskette If HP drivers are installed o Version of the PSP used o list of drivers from the PSP The drive subsystem and file system information o Number and size of partitions and logical drives o File system on each logical drive Current level of Microsoft Windows Service Packs and Hotfixes installed A list of each third party hardware component installed with the firmware revision A list of each third party software component installed with the version A detailed description of the problem and any associated error messages Linux operating systems Collect the following information Operating system distribution and version Look for a file named etc distribution release for example etc redhat release Kernel version in use Output from the following commands performed by root Troubleshooting 49 o lspci v o uname a o cat proc meminfo o cat proc cpuinfo o rpm ga o dmesg o lsmod o ps ef o ifconfig a o chkconfig list o mount Contents of the following files o var log messages o etc modules conf or etc conf modules o etc lilo conf or etc grub conf o etc fstab If HP drivers are installed o Version of the PSP used o list of drivers from the PSP var log hppldu log A list of each third party hardware component installed with the firmware revisions A list of each third party software component installed with the v
33. MPaq USB Key into an available USB port and boot the system The ROMPaq utility checks the system and provides a choice if more than one exists of available firmware revisions For more information about the ROMPaq utility see the HP website http www hp com go support Lights Out 100i Remote Management The server supports Lights Out 100i Remote Management functionality For more information see the server specific information on the HP website http www hp com servers proliant HP Insight Diagnostics The HP Insight Diagnostics utility displays information about the server hardware and tests the system to be sure it is operating properly The utility has online help and can be accessed using the Insight Diagnostics CD or at the HP website http www hp com support Drivers HP drivers and utilities can be found on the Support CD For the latest drivers and information on supported operating systems refer to the HP website http www hp com support LY IMPORTANT Always perform a backup before installing or updating device drivers Updating firmware To update the server firmware BIOS or BMC use the ROMPag utility on page 16 Software and configuration utilities 16 Troubleshooting Common problem resolution Loose connections on page 17 Service notifications on page 17 Loose connections Action Be sure all power cords are securely connected Be sure all cables are properly alig
34. ack adapters ESD wrist strap and software utilities necessary to troubleshoot the problem HP recommends you have access to the server documentation for server specific information Symptom information Before troubleshooting a server problem collect the following information What events preceded the failure After which steps does the problem occur What has been changed since the time the server was working Did you recently add or remove hardware or software If so did you remember to change the appropriate settings in the server setup utility if necessary How long has the server exhibited problem symptoms If the problem occurs randomly what is the duration or frequency To answer these questions the following information may be useful Run HP Insight Diagnostics on page 16 and use the survey page to view the current configuration or to compare it to previous configurations Refer to your hardware and software records for information Refer to server LEDs and their statuses Diagnostic steps To effectively troubleshoot a problem HP recommends that you start with the first flowchart in this section Start diagnosis flowchart on page 21 and follow the appropriate diagnostic path If the other flowcharts do not provide a troubleshooting solution follow the diagnostic steps in General diagnosis flowchart on page 22 The General diagnosis flowchart is a generic troubleshooting process to be used when the prob
35. an FCC logo or ID on the label After you determine the class of the device refer to the corresponding statement Class A equipment This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at personal expense Class B equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency Regulatory compliance notices 60 energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception wh
36. and replacing fans b Unseat and then reseat each fan according to the proper procedures c Replace the access panels and then attempt to restart the server Be sure the fan configuration meets the functional requirements of the server Refer to the server documentation Be sure no ventilation problems exist If you have been operating the server for an extended period of time with the access panel removed airflow may have been impeded causing thermal damage to components Refer to the server documentation for further requirements Be sure no POST error messages are displayed while booting the server that indicate temperature violation or fan failure information Refer to the server documentation for the temperature requirements for the server Replace any required non functioning fans and restart the server Refer to the server documentation for specifications on fan requirements Be sure all fan slots have fans or blanks installed Refer to the server documentation for requirements Verify the fan airflow path is not blocked by cables or other material Hard drive problems System completes POST but hard drive fails Action 1 ne Di Be sure no loose connections on page 17 exist Be sure no device conflict exists Be sure the hard drive is properly cabled and terminated if necessary Be sure the SCSI cable is working by replacing it with a known functional cable Run Insight Diagnostics HP Insight Diagnosti
37. anufactured from August 1 1976 Compliance is mandatory for products marketed in the United States Battery replacement notice N WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury e Do not attempt to recharge the battery e Do not expose the battery to temperatures higher than 60 C 140 F e Do not disassemble crush puncture short external contacts or dispose of in fire or water Regulatory compliance notices 64 Batteries battery packs and accumulators should not be disposed of together with the general N household waste To forward them to recycling or proper disposal use the public collection system 4 or return them to HP an authorized HP Partner or their agents For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal RER el Power cord statement for Japan
38. cabinet CAUTION To prevent improper cooling and damage to the equipment do not block the ventilation openings When vertical space in the rack is not filled by a server or rack component the gaps between the components cause changes in airflow through the rack and across the servers Cover all gaps with blanking panels to maintain proper airflow CAUTION Always use blanking panels to fill empty vertical spaces in the rack This arrangement ensures proper airflow Using a rack without blanking panels results in improper cooling that can lead to thermal damage The 9000 and 10000 Series Racks provide proper server cooling from flow through perforations in the front and rear doors that provide 64 percent open area for ventilation CAUTION When using a Compaq branded 7000 Series rack you must install the high airflow rack door insert P N 327281 B21 42U or P N 157847 B21 22U to provide proper frontto back airflow and cooling CAUTION If a third party rack is used observe the following additional requirements to ensure adequate airflow and to prevent damage to the equipment e Front and rear doors If the 42U rack includes closing front and rear doors you must allow 5 350 sq cm 830 sq in of holes evenly distributed from top to bottom to permit adequate airflow equivalent to the required 64 percent open area for ventilation e Side The clearance between the installed rack component and the side pa
39. cation software resources to be sure you have the latest information 7 Ifthe last known functioning configuration does not work try to recover the system with operating system recovery software o Microsoft operating systems Windows Server 2003 Automated System Recovery Diskette If the operating system was factory installed click Start gt All Programs gt Accessories gt System Tools to access the backup utility Refer to the operating system documentation for more information Windows 2000 Emergency Repair Diskette If the operating system was factory installed click Start gt Programs gt System Tools to access the Emergency Repair Disk Utility Refer to the operating system documentation for more information Novell NetWare Repair traditional volumes with VREPAIR On NetWare 5 X systems repair NSS volumes with the NSS menu command and on NetWare 6 systems repair NSS volumes using the NSS PoolVerify command followed by the NSS PoolRebuild command if necessary Refer to the NetWare documentation for more information Caldera UnixWare and SCO OpenServer from Caldera Emergency boot diskette Refer to the Caldera UnixWare or SCO OpenServer from Caldera documentation for more information Sun Solaris Device Configuration Assistant boot diskette Refer to the Solaris documentation for more information IBM OS 2 Power up the server from the startup diskettes Refer to the OS 2 documentation for more information L
40. complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard N WARNING To reduce the risk of personal injury or damage to the equipment be sure that The leveling feet are extended to the floor The full weight of the rack rests on the leveling feet The stabilizing feet are attached to the rack if it is a single rack installation The racks are coupled together in multiple rack installations Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason N WARNING To reduce the risk of electric shock or damage to the equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server i a WARNING To reduce the risk of personal injury or damage to the equipment e Observe local occupation health and safety requirements and guidelines for 11 33 26 30 kg manual handling 25 58 lb e Obtain ade
41. cs on page 16 and replace failed components as indicated Hard drive is not recognized by the server Action 1 Check the LEDs on the hard drive to be sure they indicate normal function Refer to the server documentation or the HP website for information on hard drive LEDs Be sure no loose connections on page 17 exist Remove the hard drive and be sure the configuration jumpers are set properly If using an array controller be sure the hard drive is configured in an array Run the array configuration utility Be sure the drive is properly configured Refer to the drive documentation to determine the proper configuration Troubleshooting 38 6 If it is a non hot plug drive be sure a conflict does not exist with another hard drive Check for SCSI ID conflicts 7 Be sure the correct drive controller drivers are installed Server response time is slower than usual Action Be sure the hard drive is not full and increase the amount of free space on the hard drive if needed It is recommended that hard drives should have a minimum of 15 percent free space No hard drives are recognized Action Be sure no power problems on page 31 exist A new hard drive is not recognized Action 1 Be sure the drive is supported To determine drive support see the server documentation or the HP website http www docs hp com Be sure the drive bay is not defective by installing the hard drive in another bay Run HP Insight
42. ction over wiring and installation requirements of your facility CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply UPS This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure When installing more than one server you may need to use additional power distribution devices to safely provide power to all devices Observe the following guidelines e Balance the server power load between available AC supply branch circuits e Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current rating e Do not use common power outlet strips for this equipment e Provide a separate electrical circuit for the server Electrical grounding requirements The server must be grounded properly for proper operation and safety In the United States you must install the equipment in accordance with NFPA 70 1999 Edition National Electric Code Article 250 as well as any local and regional building codes In Canada you must install the equipment in accordance with Canadian Standards Association CSA C22 1 Canadian Electrical Code In all other countries you must install the equipment in accordance with any regional or national electrical wiring codes such as the International Electrotechnical Commission IEC Code 364 parts 1 through 7 Furthermor
43. e Printouts or electronic copies to e mail to a support technician of o Output of etc hwconfig command o Output of usr bin swconfig command o Output of etc ifconfig command o etc conf cf d sdevice o etc inittab o etc conf cf d stune o etc conf cf d config h o etc conf cf d sdevice o var adm messages if PANIC messages are displayed If HP drivers are installed o Version of the EFS used o List of drivers from the EFS If management agents are installed version number of the agents System dumps if they can be obtained in case of panics A list of each third party hardware component installed with the firmware revisions A list of each third party software component installed with the versions A detailed description of the problem and any associated error messages IBM OS 2 operating systems Collect the following information Operating system version number and printouts or electronic copies to e mail to a support technician of o IBMLAN INI o PROTOCOL INI Troubleshooting 51 o CONFIG SYS o STARTUP CMD o SYSLEVEL information in detail o TRAPDUMP information if a TRAP error occurs A directory listing of o CN o CNOS2 o C OS2 BOOT o HPFS386 INI for Advanced or Advanced with SMP If HP drivers are installed o Version of the SSD used o list of drivers from the SSD o Versions of the OS 2 Management Insight Agents CPQB32 SYS and OS 2 Health Driver use The drive subsystem and file s
44. e you must be sure that all power distribution devices used in the installation such as branch wiring and receptacles are listed or certified grounding type devices Because of the high ground leakage currents associated with multiple servers connected to the same power source HP recommends the use of a PDU that is either permanently wired to the building s branch circuit or includes a nondetachable cord that is wired to an industrial style plug NEMA locking style plugs or those complying with IEC 60309 are considered suitable for this purpose Using common power outlet strips for the server is not recommended Rack warnings Setup 9 N WARNING To reduce the risk of personal injury or damage to the equipment be sure that e The leveling jacks are extended to the floor e The full weight of the rack rests on the leveling jacks e The stabilizing feet are attached to the rack if it is a single rack installation e The racks are coupled together in multiple rack installations e Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason N WARNING To reduce the risk of personal injury or equipment damage when unloading a rack e At least two people are needed to safely unload the rack from the pallet An empty 42U rack can weigh as much as 115 kg 253 lb can stand more than 2 1 m 7 ft tall and may become unstable when being moved on its casters e Never stand in
45. e driver file is not corrupted Reinstall the driver Be sure no loose connections on page 17 exist Be sure the network cable is working by replacing it with a known functional cable Check the PCI Hot Plug power LED to be sure the PCI slot is receiving power if applicable Be sure the network controller is not damaged NS sa Run Insight Diagnostics HP Insight Diagnostics on page 16 and replace failed components as indicated Network controller stopped working when an expansion board was added Action 1 Be sure no loose connections on page 17 exist 2 Be sure the server and operating system support the controller Refer to the server and operating system documentation 3 Be sure the new expansion board has not changed the server configuration requiring reinstallation of the network driver Uninstall the network controller driver for the malfunctioning controller in the operating system Restart the server run BIOS Setup Utility and be sure the server recognizes the controller and resources are available for the controller c Restart the server and then reinstall the network driver 4 Refer to the operating system documentation to be sure the correct drivers are installed Refer to the operating system documentation to be sure that the driver parameters match the configuration of the network controller Troubleshooting 47 Contacting HP Contacting HP technical support or an authorized reseller Before con
46. e sleep mode for proper operation The UPS sleep mode can be turned off through the configuration mode on the front panel 9 Change the battery to be sure damage was not caused by excessive heat particularly if a recent air conditioning outage has occurred NOTE The optimal operating temperature for UPS batteries is 25 C 77 F For approximately every 8 C to 10 C 16 F to 18 F average increase in ambient temperature above the optimal temperature battery life is reduced by 50 percent Low battery warning is displayed Action 1 Plug the UPS into an AC grounded outlet for at least 24 hours to charge the batteries and then test the batteries Replace the batteries if necessary 2 Be sure the alarm is set appropriately by changing the amount of time given before a low battery warning Refer to the UPS documentation for instructions One or more LEDs on the UPS is red Action Refer to the UPS documentation for instructions regarding the specific LED to determine the cause of the error Unknown problem Action 1 Disconnect power to the server 2 Following the guidelines and cautionary information in the server documentation strip the server to its most basic configuration by removing every card or device that is not necessary to start the server Keep the monitor connected to view the server startup process 3 Reconnect power and then power the system on Troubleshooting 32 o If the video does not work refer to
47. e update and have problems refer to the Software and Drivers Download website http h18007 www1l hp com support files server to find files to correct the problems Operating system problems Operating system locks up Action Scan for viruses with an updated virus scan utility Troubleshooting 53 Errors are displayed in the error log Action Follow the information provided in the error log and then refer to the operating system documentation Problems occur after the installation of a service pack Action Follow the instructions for updating the operating system Operating system updates on page 24 You are unable to bind NICs during the Protocols Interview with a Factory Installed Novell NetWare 5 operating system Action Be sure the packet receive buffers are set high enough Toggle over to the console during the Protocols Interview and adjust these values to a higher setting that allows you to bind the NICs A minimum setting of 50 buffers per port is recommended and the maximum setting should be 125 more than the minimum To make the setting changes 1 Type the following commands at the System Console screen where XXX is the new numeric value Set Minimum Packet Receive Buffers XXX Set Maximum Packet Receive Buffers XXX 2 Add the commands to the STARTUP NCF file NOTE When gigabit NICs are installed the minimum buffers should be set to at least 500 and the maximum to at least 2000 During in
48. en el programa para Norteam rica visite la p gina web de HP siguiente http www hp com go selfrepair Customer Self Repair Veel onderdelen in HP producten zijn door de klant zelf te repareren waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is Deze onderdelen worden CSR onderdelen Customer Self Repair genoemd Als HP of een HP Service Partner bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR onderdeel verzendt HP dat onderdeel rechtstreeks naar u zodat u het defecte onderdeel daarmee kunt vervangen Er zijn twee categorie n CSR onderdelen e _ Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u HP verzoekt deze onderdelen voor u te vervangen worden u voor deze service reiskosten en arbeidsloon in rekening gebracht e Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product OPMERKING Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de ge llustreerde onderdelencatalogus aangemerkt met Nee
49. ersions A detailed description of the problem and any associated error messages Novell NetWare operating systems Collect the following information Whether the operating system was factory installed Operating system version number Printouts or electronic copies to e mail to a support technician of AUTOEXEC NCF STARTUP NCF and the system directory A list of the modules Use CONLOG NLM to identify the modules and to check whether errors occur when the modules attempt to load A list of any SET parameters that are different from the NetWare default settings A list of the drivers and NLM files used on the server including the names versions dates and sizes can be taken directly from the CONFIG TXT or SURVEY TXT files If HP drivers are installed o Version of the PSP used o List of drivers from the PSP Printouts or electronic copies to e mail to a support technician of o SYS SYSTEM SYS LOG ERR Troubleshooting 50 o SYS SYSTEM ABEND LOG o SYS ETC CPQLOG LOG o SYS SYSTEM CONFIG TXT o SYS SYSTEMNSURVEY TXT Current patch level A list of each third party hardware component installed with the firmware revisions A list of each third party software component installed with the versions A detailed description of the problem and any associated error messages SCO operating systems Collect the following information Installed system software versions TCP IP VP Ix Process status at time of failure if possibl
50. es 16 V ventilation 7 VGA 43 video colors 43 video problems 43 W warnings 9 19 website HP 67 Index 81
51. es PPMs that are not integrated on the system board remove all PPMs from the server except for the PPM associated with the remaining processor c Replace the remaining processor with a known functional processor If the problem is resolved after you restart the server a fault exists with one or more of the original processors Install each processor and its associated PPM if applicable one by one restarting each time to find the faulty processor or processors Be sure the processor configurations at each step are compatible with the server requirements PPM problems Action If the PPMs are not integrated on the system board CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage 1 If applicable check the PPM LEDs to identify if a PPM failure occurred For information on LEDs refer to the server documentation 2 Reseat each PPM and then restart the server 3 If reseating the PPMs is not effective remove all but one PPM restart the server to see if the PPM is working and then install each PPM individually cycling power each time Follow the warnings and cautionary information in the server documentation System open circuits and short circuits Action CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in
52. eshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts Troubleshooting 17 E IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for information on procedures hardware options software tools and operating systems supported by the server Z WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components Important safety information Familiarize yourself with the safety information in the following sections before troubleshooting the server A Important safety information Before servicing this product read the Important Safety Information document provided with the server Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions AA ANO ANG NAN MA 11 33 26 30 kg 25 58 lb This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all servicing to qualified personnel WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure Refer all maintenance upgrades and servicing to qualified personnel This symbol indicates the presence of electric shock hazards
53. ette into the diskette drive or ROMPaq USB Key into an available USB port and boot the system The ROMPag utility checks the system and provides a choice if more than one exists of available firmware revisions For more information about the ROMPaq utility see the HP website http www hp com go support Current firmware versions Automatic firmware updates Subscriber s Choice http www hp com go subscriberschoice Manual firmware updates Download the latest firmware updates from the HP website http h18023 www1 hp com support files server us romflash html Updating firmware To update the firmware 1 Check the firmware version on the device 2 Determine the latest firmware version available 3 Ifa TPM is installed and enabled on the server disable BitlockerTM before updating the firmware For more information see the operating system documentation Update the firmware to the current version supported for the hardware configuration Verify the firmware update by checking the firmware version 6 fa TPM is installed and enabled on the server enable Bitlocker after the firmware update is complete For more information see the operating system documentation Drivers HP drivers and utilities can be found on the Support CD For the latest drivers and information on supported operating systems refer to the HP website http www hp com support LY IMPORTANT Always perform a backup before installing or updat
54. exible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin e Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats e Use conductive field service tools e Use a portable field service kit with a folding static dissipating work mat If you do not have any of the suggested equipment for proper grounding have an authorized reseller install the part For more information on static electricity or assistance with product installation contact an authorized reseller Electrostatic discharge 66 Technical support Before you contact HP Be sure to have the following information available before you call HP Technical support registration number if applicable Product serial number Product model name and number Product identification number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP contact information For the name of the nearest HP authorized reseller See the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html For HP technical support In the United States for contact options see the Contact HP United States webpage http welcome hp com country us en contact_us html To contact HP by phone
55. fications made to this device that are not expressly approved by Hewlett Packard Company may void the user s authority to operate the equipment Cables Connections to this device must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations Regulatory compliance notices 61 Canadian notice Avis Canadien Class A equipment This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe A respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada European Union regulatory notice This product complies with the following EU Directives e Low Voltage Directive 2006 95 EC e EMC Directive 2004 108 EC Compliance with these directives implies conformity to applicable harmonized European standards European Norms which are listed on the EU Declaration of Conformity issued by Hewlett Packard for this product or product family This compliance is indicated by the following conformity marking placed on the product CE This marking is valid for non Telecom products and EU harmonized Telecom products e
56. from which you are attempting to boot is not damaged and is a bootable CD If attempting to boot from a USB CD ROM drive refer to the operating system and server documentation to be sure both support booting from a USB CD ROM drive Data read from the drive is inconsistent or drive cannot read data Action 1 Clean the drive and media 2 If a paper or plastic label has been applied to the surface of the CD or DVD in use remove the label and any adhesive residue 3 Be sure the inserted CD or DVD format is valid for the drive For example be sure you are not inserting a DVD into a drive that only supports CDs Drive is not detected Action 1 Be sure no loose connections on page 17 exist 2 Refer to the drive documentation to be sure cables are connected as required 3 Be sure the cables are working properly Replace with known functional cables to test whether the original cables were faulty 4 Be sure the correct current driver is installed DAT drive problems Sense error codes are displayed Action Refer to the Troubleshooting DAT Drives white paper for information on DAT drive sense error codes Search for it on the HP website http www hp com Troubleshooting 35 DAT drive error or failure occurs Action 1 Be sure drivers software and firmware are upgraded to the latest revisions 2 Clean the drive at least four times to be sure that the heads are clean and to eliminate dirty heads as the possible
57. front of the rack when it is rolling down the ramp from the pallet Always handle the rack from both sides Installing hardware options Install any hardware options before initializing the server For options installation information refer to the option documentation For server specific information refer to Hardware options installation on page 12 Installing the server into the rack Refer to the installation instructions that ship with the rack kit to install the server into the rack Powering up and configuring the server To power up the server press the Power On Standby button For detailed information on configuring the server see the server installation sheet Installing the operating system To operate properly the server must have a supported operating system For the latest information on supported operating systems see the HP website http www hp com go supportos To install an operating system on the server insert the operating system CD into the optional optical drive and reboot the server This process may require you to obtain additional drivers from the Support CD shipped with the server or the CD that shipped with the option Any drivers that require a diskette for installation will require an optional USB diskette drive The drivers may have updates that are available on the HP website http www hp com support Follow the on screen instructions to begin the installation process Setup 10 Registe
58. fy the customer warranty HP requires that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used For more information about HP s Customer Self Repair program contact your local service provider For the North American program refer to the HP website http www hp com go selfrepair R paration par le client CSR Les produits HP comportent de nombreuses pi ces CSR Customer Self Repair r paration par le client afin de minimiser les d lais de r paration et facili
59. ice la sustituci n de estos componentes Dichos componentes se identifican con la palabra No en el cat logo ilustrado de componentes Seg n la disponibilidad y la situaci n geogr fica los componentes CSR se enviar n para que lleguen a su destino al siguiente d a laborable Si la situaci n geogr fica lo permite se puede solicitar la entrega en el mismo d a o en cuatro horas con un coste adicional Si precisa asistencia t cnica puede llamar al Centro de asistencia t cnica de HP y recibir ayuda telef nica por parte de un t cnico Con el env o de materiales para la sustituci n de componentes CSR HP especificar si los componentes defectuosos deber n devolverse a HP En aquellos casos en los que sea necesario devolver alg n componente a HP deber hacerlo en el periodo de tiempo especificado normalmente cinco d as laborables Los componentes defectuosos deber n devolverse con toda la documentaci n relacionada y con el embalaje de env o Si no enviara el componente defectuoso requerido HP podr cobrarle por el de sustituci n En Technical support 70 el caso de todas sustituciones que lleve a cabo el cliente HP se har cargo de todos los gastos de env o y devoluci n de componentes y escoger la empresa de transporte que se utilice para dicho servicio Para obtener m s informaci n acerca del programa de Reparaciones del propio cliente de HP p ngase en contacto con su proveedor de servicios local Si est interesado
60. ich can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected e Consult the dealer or an experienced radio or television technician for help Declaration of conformity for products marked with the FCC logo United States only This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 e 1 800 HP INVENT 1 800 474 6836 For continuous quality improvement calls may be recorded or monitored For questions regarding this FCC declaration contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 510101 Houston Texas 77269 2000 e 1 281 514 3333 To identify this product refer to the part series or model number found on the product Modifications The FCC requires the user to be notified that any changes or modi
61. icht f r Customer Self Repair ausgelegt Um den Garantieanspruch des Kunden zu erf llen muss das Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit No bzw Nein gekennzeichnet CSR Teile werden abh ngig von der Verf gbarkeit und vom Lieferziel am folgenden Gesch ftstag geliefert F r bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verf gbar Wenn Sie Hilfe ben tigen k nnen Sie das HP technische Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen Den Materialien die mit einem CSR Ersatzteil geliefert werden k nnen Sie entnehmen ob das defekte Teil an HP zur ckgeschickt werden muss Wenn es erforderlich ist das defekte Teil an HP zur ckzuschicken m ssen Sie dies innerhalb eines vorgegebenen Zeitraums tun in der Regel innerhalb von f nf 5 Gesch ftstagen Das defekte Teil muss mit der zugeh rigen Dokumentation in der Verpackung zur ckgeschickt werden die im Lieferumfang enthalten ist Wenn Sie das defekte Teil nicht zur ckschicken kann HP Ihnen das Ersatzteil in Rechnung stellen Im Falle von Customer Self Repair kommt HP f r alle Kosten f r die Lieferung und R cksendung auf und bestimmt den Kurier Frachtdienst Weitere Informationen ber das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort Informationen ber das CSR Programm in Nordamerika finden S
62. ie auf der HP Website unter http www hp com go selfrepair Reparaciones del propio cliente Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar Customer Self Repair CSR para minimizar el tiempo de reparaci n y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagn stico HP o los proveedores o socios de servicio de HP identifica que una reparaci n puede llevarse a cabo mediante el uso de un componente CSR HP le enviar dicho componente directamente para que realice su sustituci n Los componentes CSR se clasifican en dos categor as e Obligatorio componentes para los que la reparaci n por parte del usuario es obligatoria Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio e Opcional componentes para los que la reparaci n por parte del usuario es opcional Estos componentes tambi n est n dise ados para que puedan ser reparados por el usuario Sin embargo si precisa que HP realice su sustituci n puede o no conllevar costes adicionales dependiendo del tipo de servicio de garant a correspondiente al producto NOTA Algunos componentes no est n dise ados para que puedan ser reparados por el usuario Para que el usuario haga valer su garant a HP pone como condici n que un proveedor de servicios autorizado real
63. ill exist 5 Troubleshoot or replace basic server spare parts Does condition still exist Does condition still exist No 6 Record action taken 7 is available oSurvey configuration snapshots oOS event log file oFull crash dump Symptom Server does not boot a previously installed operating system Possible causes e Corrupted operating system e Hard drive subsystem problem Operating system problems on page 53 HP contact information on page 67 Troubleshooting 28 E General memory problems are occurring on page 39 e Hardware problems on page 31 on page 31 e Server maintenance and service guide located on the Support CD or the HP website http www hp com products servers platforms General diagnosis flowchart on page 22 Start OS Boot Problems 1 Run Insight Diagnostics Troubleshoot problem found by Diagnostics Diagnostics run without errors 3 Isolate and minimize the Yes memory configuration 2 Troubleshoot Does MEAS No condition still exist Yes Does condition still exist Does condition still exist Yes Break server down to minimum configuration No Add parts back to configuration to isolate component 4 No Does End condition still Troubleshoot or replace basic server exist spare parts Yes 5 Go to General
64. ing device drivers Troubleshooting 57 Battery replacement If the server no longer automatically displays the correct date and time you may need to replace the battery that provides power to the real time clock Under normal use battery life is 5 to 10 years N WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury e Do not attempt to recharge the battery e Do not expose the battery to temperatures higher than 60 C 140 F e Do not disassemble crush puncture short external contacts or dispose of in fire or water e Replace only with the spare designated for this product To remove the component 1 Power down the server on page 5 2 Extend the server from the rack if applicable 3 Remove the access panel on page 5 4 Remove any hardware that will interfere with accessing the battery Battery replacement 58 5 Remove the battery To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Battery replacement 59 Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification this product has been a
65. inux Refer to the operating system documentation for information Linux operating systems For troubleshooting information specific to Linux operating systems refer to the Linux for ProLiant website http h18000 www1 hp com products servers linux Application software problems Software locks up Action pe E a Check the application log and operating system log for entries indicating why the software failed Check for incompatibility with other software on the server Check the support website of the software vendor for known problems Review log files for changes made to the server which may have caused the problem Scan the server for viruses with an updated virus scan utility Errors occur after a software setting is changed Action Check the system logs to determine what changes were made and then change settings to the original configuration Troubleshooting 55 Errors occur after the system software is changed Action Change settings to the original configuration If more than one setting was changed change the settings one at a time to isolate the cause of the problem Errors occur after an application is installed Action e Check the application log and operating system log for entries indicating why the software failed e Check system settings to determine if they are the cause of the error You may need to obtain the settings from the server setup utility and manually set the software switches Refer to
66. lable refer to the HP support website http www hp com support 3 Be sure the new hardware is installed properly Refer to the device server and operating system documentation to be sure all requirements are met Common problems include o Incomplete population of a memory bank o Installation of a processor without a corresponding PPM o Installation of a SCSI device without termination or without proper ID settings o Setting of an IDE device to Primary Secondary when the other device is set to CS o Connection of the data cable but not the power cable of a new device 4 Be sure no memory I O or interrupt conflicts exist Be sure no loose connections on page 17 exist 6 Be sure all cables are connected to the correct locations and are the correct lengths For more information refer to the server documentation 7 Be sure other components were not unseated accidentally during the installation of the new hardware component Troubleshooting 33 10 Ti 12 13 14 Be sure all necessary software updates such as device drivers ROM updates and patches are installed and current For example if you are using a Smart Array controller you need the latest Smart Array Controller device driver Be sure all device drivers are the correct ones for the hardware Uninstall any incorrect drivers before installing the correct drivers Press the F10 key to run the BIOS Setup Utility after boards or other options are installed or re
67. lem is not server specific or is not easily categorized into the other flowcharts Troubleshooting 20 The available flowcharts include e Start diagnosis flowchart on page 21 e General diagnosis flowchart on page 22 e Power on problems flowchart on page 24 e POST problems flowchart on page 26 e OS boot problems flowchart on page 28 e Server fault indications flowchart on page 29 The number contained in parentheses in the flowchart boxes corresponds to a table with references to other detailed documents or troubleshooting instructions Start diagnosis flowchart Use the following flowchart and table to start the diagnostic process General diagnosis flowchart on page 22 Power on problems flowchart on page 24 POST problems flowchart on page 26 OS boot problems flowchart on page 28 Server fault indications flowchart on page 29 Troubleshooting 21 Start Diagnosis 1 Do Y to es yowan Di enera to perform the General lit Diagnosis No 2 Go to No Power On Does server Problems power on Yes Ng Does server complete POST OK Yes Go to No Does OS Boot server boot to Problems OS OK Yes 5 1 ed Fak Yes Does server No Es to Indications have LED fault DI eneral indication lagnosis General diagnosis flowchart The General Diagnosis flowchart provides a generic approach to troubleshooting If
68. ly seated or faulty power supply e loose or faulty power cord e Power source problem e Power on circuit problem e Improperly seated component or interlock problem e Faulty internal component 1 Server maintenance and service guide located on the Support CD or the HP website http www hp com products servers platforms 2 General diagnosis flowchart on page 22 3 Loose connections on page 17 Power source problems on page 31 e Power supply problems on page 31 e Server maintenance and service guide located on the Support CD or the HP website http www hp com products servers platforms System open circuits and short circuits on page 41 Troubleshooting 25 Start Power On Problems 1 Is the system power activity LED Green 2 Go to General Diagnosis Press the Power On Standby button 3 Check for loose power cords 4 Check for power source problems 5 Reseat or replace power supply 6 Check for possible power on circuit problem Does condition still exist POST problems flowchart Symptoms e Server does not complete POST NOTE The server has completed POST when the system attempts to access the boot device e Server completes POST with errors Possible problems e Improperly seated or faulty internal component e Faulty KVM device e Faulty video device Troubleshooting 26 Server maintenance a
69. mp C1 amp D2 amp K3 Connection errors are occurring Action 1 Check the maximum baud rate for the modem to which you are connecting and then change the baud rate to match 2 If the line you are accessing requires error control to be turned off do so using the AT command AT amp Q6 CO 3 Be sure no line interference exists Retry the connection by dialing the number several times If conditions remain poor contact the telephone company to have the line tested Troubleshooting 45 4 Be sure the modem is current and compliant with CCITT and Bell standards Replace with a supported modem if needed You are unable to connect to an online subscription service Action 1 If the line you are accessing requires error control to be turned off do so using the AT command AT amp Q6 C0 If the ISP you are accessing requires access at a decreased baud rate reconfigure the communications software to correct the connection baud rate to match the ISP If this does not work force a slower baud rate 14400 baud with the AT command AT amp Q6N0S37 11 You are unable to connect at 56 Kbps Action 1 Find out the maximum baud rate at which the ISP connects and change the settings to reflect this Reattempt to connect at a lower baud rate Be sure no line interference exists Retry the connection by dialing the number several times If conditions remain poor contact the telephone company to have the line tested Network con
70. nce t l phonique appelez le Centre d assistance technique HP Dans les documents envoy s avec la pi ce de rechange CSR HP pr cise s il est n cessaire de lui retourner la pi ce d fectueuse Si c est le cas vous devez le faire dans le d lai indiqu g n ralement cinq 5 jours ouvr s La pi ce et sa documentation doivent tre retourn es dans l emballage fourni Si vous ne retournez pas la pi ce d fectueuse HP se r serve le droit de vous facturer les co ts de remplacement Dans le cas d une pi ce CSR HP supporte l ensemble des frais d exp dition et de retour et d termine la soci t de courses ou le transporteur utiliser Technical support 68 Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agr e local Pour plus d informations sur ce programme en Am rique du Nord consultez le site Web HP http www hp com go selfrepair Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilit nella sostituzione di parti difettose i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se in fase di diagnostica HP o un centro di servizi o di assistenza HP identifica il guasto come riparabile mediante un ricambio CSR HP lo spedir direttamente al cliente per la sostituzione Vi sono due categorie di parti CSR e Obbligatorie Parti che devono essere necessariame
71. nd service guide located on the Support CD or the HP website http www hp com products servers platforms Loose connections on page 17 General memory problems are occurring on page 39 4 Hardware problems on page 31 on page 31 Server maintenance and service guide located on the Support CD or the HP website http www hp com products servers platforms Server information you need on page 48 Operating system information you need on page 49 HP contact information on page 67 Troubleshooting 27 Start POST Problems ne Are the fans on Have video output POST Are there errors any beep messages codes displayed 1 Refer to Post Error Messages section Record symptom amp error information on repair tag if sending back a failed part 8 Call HP Service Provider OS boot problems flowchart No Ensure the following information No 2 Yes Reseat indicated component Check for loose connections Is internal health LED amber or red 4 No Isolate and minimize the memory configuration 1 If condition still exists replace indicated component Does condition still exist No Break server down Yes to the minimum configuration 6 Record action taken Add one part at a time back to configuration to isolate component Does condition st
72. nded ambient operating temperature TPM trusted platform module UID unit identification UPS uninterruptible power system USB universal serial bus VGA video graphics array Acronyms and abbreviations 78 Index A access panel 5 ACPI support 54 airflow requirements 7 8 application software problems 55 AT commands 44 45 audio 43 audio problems 43 authorized reseller 67 backup errors 37 backup restoring 54 batteries insufficient warning when low 32 batteries replacing 64 battery 32 64 battery replacement notice 64 BIOS upgrade 16 BSMI notice 63 C cables 17 61 cables VGA 43 Canadian notice 62 cartridge tape 36 cautions 19 color 43 configuration procedures 10 connection errors 44 45 46 connection problems 17 45 contacting HP_ 48 49 67 CSR customer self repair 67 customer self repair CSR 67 D DAT drive error 36 DAT drive failure 36 DAT drives 36 data loss 35 data recovery 35 Declaration of Conformity 61 diagnosing problems 17 20 Diagnostic Adapter 44 diagnostic steps 20 diagnostic tools 16 dial tone 44 drive failure detecting 35 37 drive not found 37 electrical grounding requirements 9 electrostatic discharge 66 energy saver features 43 environmental requirements 7 error log 54 error messages 54 European Union notice 62 external device problems 42 F factory installed operating systems 54 Federal Communications Commission FCC
73. ne 60 Federal Communications Commission notice 60 A AAA A 60 Class A equipment i 60 Class B equipment sisi 60 Declaration of conformity for products marked with the FCC logo United States Only eneen 61 Iddio 61 c TTE 61 Ganadian riotice Avis Canadien trece etes teee tee teet NES Ee tc ariana 62 European Union regula nadia 62 Disposal of waste equipment by users in private households in the European Union 62 Japanese notice ui Ra it 63 BS Mn CS ormana A EE S aee a Ea E aae A Ee a a Ee aa a eeN a aa 63 CE Notice nS geer oE ENE S RO I SR EE 63 Chinese RON ne de E e i 64 Laser GD Pa 64 Battery replacement nofice iii 64 Taiwan battery recycling dicessi 65 Power cord statement for Japan sise 65 Acoustics statement for Germany Ger uschemission pp 65 at ASCA to tn ans 66 Preventing electrostatic liso leia sa ei 66 Grounding methods to prevent electrostatic discharge 66 ca 67 Before you contact HP 67 HP contact information iii 67 Customer Self Repair i 67 O EE IE TE E T TT 7 NOSE LO d dM ee MM IMEEM IM MEE IM UIN 79 Contents 4 Operations Power up the server To power up the server press the Power On button Power down the server Z WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On button does not completely shut off system
74. ned and securely connected for all external and internal components Remove and check all data and power cables for damage Be sure no cables have bent pins or damaged connectors If a fixed cable tray is available for the server be sure the cords and cables connected to the server are routed correctly through the tray Be sure each device is properly seated Avoid bending or flexing circuit boards when reseating components If a device has latches be sure they are completely closed and locked Check any interlock or interconnect LEDs that may indicate a component is not connected properly If problems continue to occur remove and reinstall each device checking the connectors and sockets for bent pins or other damage Service notifications To find out the latest service notifications refer to the HP website http www hp com products servers platforms Select the appropriate server model and then click the Documentation link on the product page Problem diagnosis This section covers the steps to take in order to diagnose a problem quickly To effectively troubleshoot a problem HP recommends that you start with the first flowchart in this section Start diagnosis flowchart on page 21 and follow the appropriate diagnostic path If the other flowcharts do not provide a troubleshooting solution follow the diagnostic steps in General diagnosis flowchart on page 22 The General diagnosis flowchart is a generic troubl
75. nels of the rack must be a minimum of 7 cm 2 75 in Temperature requirements To ensure continued safe and reliable equipment operation install or position the system in a well ventilated climate controlled environment The maximum recommended ambient operating temperature TMRA for most server products is 35 C 95 F The temperature in the room where the rack is located must not exceed 35 C 95 F CAUTION To reduce the risk of damage to the equipment when installing third party options e Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits e Do not exceed the manvfacturer s TMRA Setup 8 Power requirements Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians This equipment is designed to operate in installations covered by NFPA 70 1999 Edition National Electric Code and NFPA 75 1992 code for Protection of Electronic Computer Data Processing Equipment For electrical power ratings on options refer to the product rating label or the user documentation supplied with that option WARNING To reduce the risk of personal injury fire or damage to the equipment do not p jury g quip overload the AC supply branch circuit that provides power to the rack Consult the electrical authority having jurisdi
76. ng that the cartridge needs replacing e Referto the tape drive documentation to be sure the type of tape being used is supported by the drive Server cannot find the DLT drive Action e Be sure a device conflict does not exist Check for duplicate SCSI IDs in use and refer to the documentation of the DLT drive and the array controller to be sure they are compatible e Be sure the maximum number of drives per controller has not been exceeded Refer to the controller documentation to determine the capacity of the controller NOTE It is recommended that no more than two DLT drives per bus exist e _ If using an external DLT drive that requires a SCSI terminator to be secured to the unused SCSI IN connector on the back of the drive be sure the SCSI terminator is connected DLT drives can be daisy chained but do not connect more than three units per SCSI controller The last DLT drive in the chain requires the SCSI terminator e Check cables for damaged or bent connectors An error occurs during backup but the backup is completed Action Contact the software vendor for more information about the message If the error does not disrupt the backup you may be able to ignore the error Troubleshooting 37 Fan problems General fan problems are occurring Action 1 Be sure the fans are properly seated and working a Follow the procedures and warnings in the server documentation for removing the access panels and accessing
77. nstalled TPM Once installed the TPM becomes a permanent part of the system board e When installing or replacing hardware HP service providers cannot enable the TPM or the encryption technology For security reasons only the customer can enable these features e When returning a system board for service replacement do not remove the TPM from the system board When requested HP Service provides a TPM with the spare system board e Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data e When using Bitlocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLockerTM detects a possible compromise of system integrity e HPis not liable for blocked data access caused by improper TPM use For operating instructions see the encryption technology feature documentation provided by the operating system Hardware options installation 13 Installing the Trusted Platform Module board Z WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and s
78. nte riparate dal cliente Se il cliente ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio e Opzionali Parti la cui riparazione da parte del cliente facoltativa Si tratta comunque di componenti progettati per questo scopo Se tuttavia il cliente ne richiede la sostituzione ad HP potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto NOTA alcuni componenti HP non sono progettati per la riparazione da parte del cliente Per rispettare la garanzia HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti In base alla disponibilit e alla localit geografica le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente La consegna nel giorno stesso o entro quattro ore offerta con un supplemento di costo solo in alcune zone In caso di necessit si pu richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 giorni lavorativi Il componente difettoso deve essere restituito con la documentazione associata nell imballo di spedizione fornito
79. o Call 1 800 HP INVENT 1 800 474 6836 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored o If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com hps In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html Customer Self Repair HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period HP or HP service providers or service partners identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service Technical support 67 e Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product NOTE Some HP parts are not designed for customer self repair In order to satis
80. oduction to software problems on page 53 Firmware maintenance on page 56 Introduction to software problems The best sources of information for software problems are the operating system and application software documentation which may also point to fault detection tools that report errors and preserve the system configuration Another useful resource is HP Insight Diagnostics Use this utility to gather critical system hardware and software information and to help with problem diagnosis IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for information on procedures hardware options software tools and operating systems supported by the server Refer to Server software and configuration utilities Software and configuration utilities on page 16 for more information Operating system updates Use care when applying operating system updates Service Packs hotfixes and patches Before updating the operating system read the release notes for each update If you do not require specific fixes from the update it is recommended that you do not apply the updates Some updates overwrite files specific to HP If you decide to apply an operating system update 1 Perform a full system backup 2 Apply the operating system update using the instructions provided 3 Install the current drivers If you apply th
81. ome internal circuitry remain active until AC power is removed N WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them 1 Power down the server Remove the server from the rack if necessary Place the server on a flat level work surface Remove the access panel on page 5 e de dg Access the TPM connector See the server specific installation sheet CAUTION Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data 6 Install the TPM board Press down on the connector to seat the board Hardware options installation 14 7 Install the TPM security rivet by pressing the rivet firmly into the system board le Ho Install any components removed to access the TPM connector Install the access panel 10 Install the server into the rack Installing the server into the rack on page 10 11 Power up the server on page 5 Retaining the recovery key password The recovery key password is generated during BitLocker setup and can be saved and printed after BitLocker M is enabled When using BitLocker always retain the recovery key password The recovery key password is required
82. ondition still exists Is this a newly installed server 4 3 Download ere options added Check for the latest Does or was the configuration Service software and condition still changed recently Notifications firmware exist from the HP website Yes Yes 5 Isolate and minimize the 6 Yes memory Isolate what has changed Verify it configuration was installed correctly Restore server to last known working state or original shipped configuration Does condition still exist No a T Does Break server Does condition still down to minimal condition still replace basic exist configuration exist server spare parts No 6 Add one part at a time back to configuration to isolate faulty component 1 Record action taken Does condition still exist Does condition still exist 8 Ensure the following information 9 is available Call HP Service oSurvey configuration snapshots i Provider oOS event log file oFull crash dump Record symptom amp error information on repair tag if sending back a failed part Power on problems flowchart Symptoms e The server does not power on e The system power LED is off or amber NOTE For the location of server LEDs and information on their statuses refer to the server documentation Troubleshooting 24 Possible causes e Improper
83. or power cord is plugged into a working grounded earthed AC outlet Be sure the monitor is cabled to the intended server or KVM connection Be sure no loose connections on page 17 exist o For rack mounted servers check the cables to the KVM switch and be sure the switch is correctly set for the server You may need to connect the monitor directly to the server to be sure the KVM switch has not failed o For tower model servers check the cable connection from the monitor to the server and then from the server to the power outlet Press any key or type the password and wait a few moments for the screen to activate to be sure the energy saver feature is not in effect Be sure the video driver is current Refer to the third party video adapter documentation for driver requirements Be sure a video expansion board has not been added to replace onboard video making it seem like the video is not working Disconnect the video cable from the onboard video and then reconnect it to the video jack on the expansion board NOTE All servers automatically bypass onboard video when a video expansion board is present Troubleshooting 42 8 Press any key or type the password and wait a few moments for the screen to activate to be sure the power on password feature is not in effect You can also tell if the power on password is enabled if a key symbol is displayed on the screen when POST completes If you do not have access to the password y
84. ou must disable the power on password by using the Password Disable switch on the system board Refer to the server documentation 9 If the video expansion board is installed in a PCI Hot Plug slot be sure the slot has power by checking the power LED on the slot if applicable Refer to the server documentation 10 Be sure the server and the operating system support the video expansion board Monitor does not function properly with energy saver features Action Be sure the monitor supports energy saver features and if it does not disable the features Video colors are wrong Action e _ Be sure the 15 pin VGA cable is securely connected to the correct VGA port on the server and to the monitor e Be sure the monitor and any KVM switch are compatible with the VGA output of the server Slow moving horizontal lines are displayed Action Be sure magnetic field interference is not occurring Move the monitor away from other monitors or power transformers Audio problems Action Be sure the server speaker is connected Refer to the server documentation Printer problems Printer does not print Action 1 Be sure the printer is powered up and online 2 Be sure no loose connections on page 17 exist 3 Be sure the correct printer drivers are installed Printer output is garbled Action Be sure the correct printer drivers are installed Mouse and keyboard problems Action 1 Be sure no loose connections on page 17
85. owering down 5 powering up 5 PPM processor power module 41 PPM failure LEDs 41 PPM problems 41 PPM slots 41 printer problems 43 problem diagnosis 17 20 processors 12 40 Protocols Interview 54 R rack installation 9 10 rack stability 19 rack warnings 9 19 read write errors 36 37 registering the server 11 regulatory compliance identification numbers 60 regulatory compliance notices 60 62 65 remote management overview 16 requirements airflow 7 requirements power 9 requirements space 7 requirements temperature 8 restoring 54 ROM types 56 ROMPag utility 16 S safety considerations 9 18 SATA hard drive 39 SCO 51 sense error codes 35 series number 60 server features and options 12 Index 80 service notifications 17 Service Packs 53 54 short circuits 41 site requirements 8 software errors 55 56 software failure 55 software problems 53 software troubleshooting 55 56 space requirements 7 static electricity 66 Sun Solaris 52 54 support 67 symbols on equipment 18 symptom information 20 system board battery 64 T Taiwan battery recycling notice 65 technical support 67 telephone numbers 67 temperature requirements 8 third party devices 34 troubleshooting 17 troubleshooting sequence 20 Trusted Platform Module TPM 14 U unknown problem 32 updating drivers 16 updating the operating system 53 updating the system ROM 56 UPS uninterruptible power supply 9 32 utiliti
86. placed to be sure all system components recognize the changes If you do not run the utility you may receive a POST error message indicating a configuration error After you check the settings in the BIOS setup menu press the F10 key to save and exit the utility and then restart the server Be sure all switch settings are set correctly For additional information about required switch settings refer to the labels located on the inside of the server access panel or the server documentation Be sure all boards are properly installed in the server Run HP Insight Diagnostics on page 16 to see if it recognizes and tests the device Uninstall the new hardware Third party device problems Action 1 Refer to the server and operating system documentation to be sure the server and operating system support the device Be sure the latest device drivers are installed Refer to the device documentation to be sure the device is properly installed For example a third party PCI or PCI X board may be required to be installed on the primary PCI or PCI X bus respectively Testing the device Action 1 Uninstall the device If the server works with the device removed and uninstalled either a problem exists with the device the server does not support the device or a conflict exists with another device If the device is the only device on a bus be sure the bus works by installing a different device on the bus Restarting the
87. quate assistance to lift and stabilize the chassis during installation or removal e The server is unstable when not fastened to the rails e When mounting the server in a rack remove the power supplies and any other removable module to reduce the overall weight of the product CAUTION To properly ventilate the system you must provide at least 7 6 cm 3 0 in of clearance at the front and back of the server Troubleshooting 19 CAUTION The server is designed to be electrically grounded earthed To ensure proper operation plug the AC power cord into a properly grounded AC outlet only Preparing the server for diagnosis 1 Be sure the server is in the proper operating environment with adequate power air conditioning and humidity control Refer to the server documentation for required environmental conditions Record any error messages displayed by the system Remove all diskettes and CDs from the media drives Power down the server and peripheral devices if you will be diagnosing the server offline Always perform an orderly shutdown if possible This means you must a Exit any applications b Exit the operating system c Power down the server on page 5 Disconnect any peripheral devices not required for testing any devices not necessary to power up the server Do not disconnect the printer if you want to use it to print error messages Collect all tools and utilities such as a Torx screwdriver loopb
88. rate DIMM dual inline memory module DU driver update EFS Extended Feature Supplement ESD electrostatic discharge Acronyms and abbreviations 75 FBDIMM fully buffered DIMM I O input output IDE integrated device electronics IEC International Electrotechnical Commission IML Integrated Management Log IRQ interrupt request ISP Internet service provider KVM keyboard video and mouse LED light emitting diode NEC National Electrical Code NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association NIC network interface controller NLM NetWare Loadable Module Acronyms and abbreviations 76 NVRAM non volatile memory ORCA Option ROM Configuration for Arrays OS operating system PCI peripheral component interface PCI Express Peripheral Component Interconnect Express PCI X peripheral component interconnect extended PDU power distribution unit POST Power On Self Test PPM processor power module PSP ProLiant Support Pack RBSU ROM Based Setup Utility ROM read only memory SAS serial attached SCSI SATA serial ATA Acronyms and abbreviations 77 SCSI small computer system interface SDRAM synchronous dynamic RAM SFF small form factor SIM Systems Insight Manager SSD support software diskette TCP IP Transmission Control Protocol Internet Protocol TMRA recomme
89. ring the server To register the server refer to the HP Registration website http register hp com Setup 11 Hardware options installation Introduction If more than one option is being installed read the installation instructions for all the hardware options and identify similar steps to streamline the installation process For HP supported options refer to the Quickspecs on the HP website http www hp com servers proliant Z WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge CAUTION Before installing any options power down the server to prevent damage to the server and the equipment Power down the server on page 5 Processor option For server specific processor installation instructions refer to the installation instructions included with the processor option kit Z CAUTION To prevent possible server malfunction and damage to the equipment do not mix processors of different types or speeds Optical drive option For server specific optical drive installation instructions see the installation sheet included with the option kit Memory options For server specific memory installation guidelines refer to the ins
90. ssigned a unique regulatory model number The regulatory model number can be found on the product nameplate label along with all required approval markings and information When requesting compliance information for this product always refer to this regulatory model number The regulatory model number is not the marketing name or model number of the product Federal Communications Commission notice Part 15 of the Federal Communications Commission FCC Rules and Regulations has established Radio Frequency RF emission limits to provide an interference free radio frequency spectrum Many electronic devices including computers generate RF energy incidental to their intended function and are therefore covered by these rules These rules place computers and related peripheral devices into two classes A and B depending upon their intended installation Class A devices are those that may reasonably be expected to be installed in a business or commercial environment Class B devices are those that may reasonably be expected to be installed in a residential environment for example personal computers The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have
91. stallation of Sun Solaris the system locks up or a panic error occurs Action Disable ACPI support in Sun Solaris Refer to the Sun website http www sun com for documentation on how to disable ACPI Restoring to a backed up version If you recently upgraded the operating system or software and cannot resolve the problem you can try restoring a previously saved version of the system Before restoring the backup make a backup of the current system If restoring the previous system does not correct the problem you can restore the current set to be sure you do not lose additional functionality Refer to the documentation provided with the backup software When to reconfigure or reload software If all other options have not resolved the problem consider reconfiguring the system Before you take this step 1 Weigh the projected downtime of a software reload against the time spent troubleshooting intermittent problems It may be advantageous to start over by removing and reinstalling the problem software 2 Be sure the server has adequate resources processor speed hard drive space and memory for the software Be sure the server ROM is current and the configuration is correct 4 Be sure you have printed records of all troubleshooting information you have collected to this point Troubleshooting 54 Be sure you have two good backups before you start Test the backups using a backup utility Check the operating system and appli
92. tacting HP always attempt to resolve problems by completing the procedures in this guide IMPORTANT Collect the appropriate server information Server information you need on page 48 and operating system information Operating system information you need on page 49 before contacting HP for support For the name of the nearest HP authorized reseller e See the Contact HP worldwide in English webpage http welcome hp com country us en wweontact html For HP technical support e In the United States for contact options see the Contact HP United States webpage http welcome hp com country us en contact_us html To contact HP by phone o Call 1 800 HP INVENT 1 800 474 6836 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored o If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com hps e In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html Server information you need Before contacting HP collect the following e All information from any troubleshooting efforts to this point e A printed copy of the system and operating environment information and a copy of any historical data that might be relevant If possible obtain an electronic copy of this information to send b
93. tallation sheet included with the server PCI I O device option For server specific PCI I O device installation instructions see the installation instructions included with the PCI I O device option kit Hardware options installation 12 Hard drive options For server specific hard drive installation instructions refer to the installation sheet included with the server Hard drive backplane options For server specific hard drive backplane installation instructions see the installation sheet included with the server Power supply options For server specific power supply installation instructions see the installation sheet included with the server HP Trusted Platform Module option Use these instructions to install and enable a TPM on a supported server This procedure includes three sections 1 Installing the Trusted Platform Module board on page 14 2 Retaining the recovery key password on page 15 3 Enabling the Trusted Platform Module on page 15 TPM installation requires the use of drive encryption technology such as the Microsoft Windows BitLocker M Drive Encryption feature For more information on BitLocker see the Microsoft website http www microsoft com CAUTION Always observe the guidelines in this document Failure to follow these guidelines can cause hardware damage or halt data access When installing or replacing a TPM observe the following guidelines e Do not remove an i
94. ted by the drive e Check each tape cartridge that has been used in the drive to verify its condition and inspect its tape leader to verify it is not damaged and is in the correct position After you locate any bad cartridges dispose of them A working tape drive may drop its leader when using bad cartridges indicating that they need replacing If bad cartridges are found you will need to inspect the DLT drives leader assembly o To examine the cartridge take up leader tilt the cartridge receiver door on the front of the drive and look inside to see that the drive leader is connected to the buckling link hook Troubleshooting 36 o To examine the drive take up leader tilt the cartridge receiver door on the front of the drive and look inside to see that the drive leader is connected to the buckling link hook which should be engaged in the leader slot DLT drive failure occurs Action e Be sure the power and signal cables are properly connected e Be sure the power and signal cable connectors are not damaged e Ifthe drive is connected to a nonembedded controller be sure the controller is properly seated DLT drive does not read tape Action e Be sure the drive is seated e Be sure the drive is installed properly e Check each tape cartridge that has been used in the drive to see if a leader was dropped After you locate any bad cartridges dispose of them A working tape drive will drop the leader of a bad cartridge indicati
95. ter le remplacement des pi ces d fectueuses Si pendant la p riode de diagnostic HP ou ses partenaires ou mainteneurs agr s d termine que la r paration peut tre effectu e l aide d une pi ce CSR HP vous l envoie directement Il existe deux cat gories de pi ces CSR e Obligatoire Pi ces pour lesquelles la r paration par le client est obligatoire Si vous demandez HP de remplacer ces pi ces les co ts de d placement et main d uvre du service vous seront factur s e Facultatif Pi ces pour lesquelles la r paration par le client est facultative Ces pi ces sont galement con ues pour permettre au client d effectuer lui m me la r paration Toutefois si vous demandez HP de remplacer ces pi ces l intervention peut ou non vous tre factur e selon le type de garantie applicable votre produit REMARQUE Certaines pi ces HP ne sont pas con ues pour permettre au client d effectuer lui m me la r paration Pour que la garantie puisse s appliquer HP exige que le remplacement de la pi ce soit effectu par un Mainteneur Agr Ces pi ces sont identifi es par la mention Non dans le Catalogue illustr Les pi ces CSR sont livr es le jour ouvr suivant dans la limite des stocks disponibles et selon votre situation g ographique Si votre situation g ographique le permet et que vous demandez une livraison le jour m me ou dans les 4 heures celle ci vous sera factur e Pour b n ficier d une assista
96. th a PS 2 keyboard or mouse the diagnostic adapter cannot be connected as a hot plug device Connect the diagnostic adapter before booting the server or switch to USB devices if supported to use the diagnostic adapter hot plug functionality Modem problems No dial tone exists Action 1 Be sure the cables are plugged in as specified in the modem documentation 2 Connect a working telephone directly to the wall jack and then test the line for a dial tone 3 f no dial tone is detected the phone line is not working Contact the local telephone company and arrange to correct the problem Modem does not connect to another modem Action 1 Be sure a dial tone exists 2 Be sure the line is not in use at another extension before using it 3 Be sure you are dialing the correct telephone number 4 Be sure the modem on the other end is working No response occurs when you type AT commands Action Reconfigure the COM port address for the modem Be sure the communications software is set to the COM port to which the modem is connected Check IRQ settings in the software and on the modem to be sure no conflict exists Type AT amp F at the command prompt to reset the modem to factory default settings Be sure you are in terminal mode and not MS DOS mode Refer to the HP website http www hp com for a complete list of AT commands ME M GM Troubleshooting 44 AT commands are not visible Action Set the echo command
97. this Yes drive 4 Replace or reseat component identified as failed or about to fail 5 You may need to End replace the drive Call an HP service provider Troubleshooting 30 Hardware problems The procedures in this section are comprehensive and include steps about or references to hardware features that may not be supported by the server you are troubleshooting Hardware problems Power problems on page 31 General hardware problems on page 33 Internal system problems on page 35 External device problems on page 42 System short circuit System open circuits and short circuits on page 41 Power problems Power source problems on page 31 Power supply problems on page 31 UPS problems on page 32 Power source problems Action 1 Press the Power On Standby button to be sure it is on If the server has a Power On Standby button that returns to its original position after being pressed be sure you press the switch firmly 2 Plug another device into the grounded power outlet to be sure the outlet works Also be sure the power source meets applicable standards Replace the power cord with a known functional power cord to be sure it is not faulty 3 4 Replace the power strip with a known functional power strip to be sure it is not faulty 5 Have a qualified electrician check the line voltage to be sure it meets the required specifications 6 Be sure the proper circuit breaker is in the
98. this manner results in improper airflow and improper cooling that can lead to thermal damage 1 Check the server LEDs to see if any statuses indicate the source of the problem For LED information refer to the server documentation 2 Remove all power sources to the server Be sure no loose connections on page 17 exist in the area 4 Be sure each component in the area is working Refer to the section for each component in this guide Troubleshooting 41 If you cannot determine the problem by checking the specific area perform each of the following actions Restart the server after each action to see if the problem has been corrected Reseat all I O expansion boards Be sure no loose connections on page 17 exist in the rest of the server particularly with the cables that connect to the system board Be sure no foreign material exists such as screws bits or slot bracket blanks that may be short circuiting components External device problems Video problems on page 42 Audio problems on page 43 Printer problems on page 43 Mouse and keyboard problems on page 43 Diagnostic adapter problems on page 44 Modem problems on page 44 Network controller problems on page 46 Video problems Screen is blank for more than 60 seconds after you power up the server Action 1 Power up the monitor and be sure the monitor light is on indicating that the monitor is receiving power Be sure the monit
99. titui o de pe as com defeito Se durante o per odo de diagn stico a HP ou fornecedores parceiros de servico da HP concluir que o reparo pode ser efetuado pelo uso de uma pe a CSR a pe a de reposi o ser enviada diretamente ao cliente Existem duas categorias de pe as CSR Technical support 71 e Obrigat ria Pe as cujo reparo feito pelo cliente obrigat rio Se desejar que a HP substitua essas pecas ser o cobradas as despesas de transporte e m o de obra do servico e Opcional Pe as cujo reparo feito pelo cliente opcional Essas pe as tamb m s o projetadas para o reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou n o a cobran a de taxa adicional dependendo do tipo de servi o de garantia destinado ao produto OBSERVA O Algumas pe as da HP n o s o projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um t cnico autorizado substitua a pe a Essas pe as est o identificadas com a marca No N o no cat logo de pe as ilustrado Conforme a disponibilidade e o local geogr fico as pe as CSR ser o enviadas no primeiro dia til ap s o pedido Onde as condi es geogr ficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de aux lio entre em contato com o Centro de suporte t cnico da HP para que um t cnico o ajude por telefone A HP especifica nos materiais
100. to enter Recovery Mode after BitLockerTM detects a possible compromise of system integrity To help ensure maximum security observe the following guidelines when retaining the recovery key password e Always store the recovery key password in multiple locations e Always store copies of the recovery key password away from the server e Do not save the recovery key password on the encrypted hard drive Enabling the Trusted Platform Module Press the F10 key to access BIOS Setup See the BIOS setup information for the specific procedure to enable the TPM on a ProLiant 100 Series server CAUTION When a TPM is installed and enabled on the server data access is locked if you fail to follow the proper procedures for updating the system or option firmware replacing the system board replacing a hard drive or modifying OS application TPM settings For more information on firmware updates and hardware procedures see the HP Trusted Platform Module Best Practices White Paper on the HP website http www hp com support For more information on adjusting TPM usage in BitLocker see the Microsoft website http technet microsoft com en us windowsvista aa905065 aspx Hardware options installation 15 Software and configuration utilities ROMPag utility The ROMPag utility enables you to upgrade the system firmware BIOS or Lights Out 100 firmware To upgrade the firmware insert a ROMPagq diskette into the diskette drive or RO
101. troller problems Network controller is installed but not working Action 1 On We OAM 11 Check the network controller LEDs to see if any statuses indicate the source of the problem For LED information refer to the network controller documentation Be sure no loose connections on page 17 exist Be sure the network cable is working by replacing it with a known functional cable Be sure a software problem has not caused failure Refer to the operating system documentation for guidelines on adding or replacing PCI Hot Plug devices if applicable Be sure the server and operating system support the controller Refer to the server and operating system documentation Be sure the controller is enabled in the BIOS Setup Utility Check the PCI Hot Plug power LED to be sure the PCI slot is receiving power if applicable Be sure the server ROM is up to date Be sure the controller drivers are up to date Be sure a valid IP address is assigned to the controller and that the configuration settings are correct Run Insight Diagnostics HP Insight Diagnostics on page 16 and replace failed components as indicated Network controller has stopped working Action 1 Check the network controller LEDs to see if any statuses indicate the source of the problem For LED information refer to the network controller documentation Troubleshooting 46 2 Be sure the correct network driver is installed for the controller and that th
102. y e mail to a support specialist To collect this information run the Survey Utility if available and refer to the server documentation e A list of the system components o Product model and serial number o Hardware configuration o Add on boards o Monitor o Connected peripherals such as tape drives e A list of all third party hardware and software o Complete product name and model o Complete company name o Product version o Driver version Troubleshooting 48 Any notes describing the details of the problem including recent changes to the system the events that triggered or are associated with the problem and the steps needed to reproduce the problem Notes on anything nonstandard about the server setup Operating system information Operating system information you need on page 49 Operating system information you need Depending on the problem you may be asked for certain pieces of information Be prepared to access the information listed in the following sections based on operating system used Microsoft operating systems Collect the following information Whether the operating system was factory installed Operating system version number A current copy of the following files o WinMSD Msinfo32 exe on Microsoft Windows 2000 systems o Boot ini o Memory dmp o Event logs o Dr Watson log drwtsn32 log if a user mode application such as the Insight Agents is having a problem o IRQ and
103. ystem information o Number and size of partitions and logical drives o File system on each logical drive Warp Server version used and o Whether Entry Advanced Advanced with SMP or e Business o All services running at the time the problem occurred A list of each third party hardware component installed with the firmware revisions A list of each third party software component installed with the versions A detailed description of the problem and any associated error messages Sun Solaris operating systems Collect the following information Operating system version number Type of installation selected Interactive WebStart or Customer JumpStart Which software group selected for installation End User Support Entire Distribution Developer System Support or Core System Support If HP drivers are installed with a DU o DU number o list of drivers in the DU diskette The drive subsystem and file system information o Number and size of partitions and logical drives o File system on each logical drive A list of all third party hardware and software installed with versions A detailed description of the problem and any associated error messages Printouts or electronic copies to e mail to a support technician of Troubleshooting 52 o usr sbin crash accesses the crash dump image at var crash hostname o var adm messages o etc vfstab o usr sbin prtconf Software tools and solutions Software problems Intr

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